Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in Midlothian, VA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to your Ashley Store, Midlothian in Richmond! If you’re ready to begin your furniture shopping and upgrade your home décor in Richmond, VA. Come visit Ashley Store Midlothian! We have an amazing team that are trained as consultants, not just salespeople. Our goal is to ensure we are Inspiring the love of home and enriching the lives of those around us. Our home furnishing consultants are ready to help you find your unique style and create the space of your dreams. At Ashley Store Midlothian, the sale doesn’t end once the purchase is over. It ends once the furniture is delivered, and our guests are completely satisfied. At Ashley Store Midlothian we have popular, unique, and trendy products in all categories, including living room furniture, dining room furniture, bedroom furniture, home office furniture, outdoor furniture, and a wide assortment of accessories. Your Go-To Mattress Store in Richmond, VA Only at Ashley Store Midlothian will you find a large variety of mattresses in our Ashley Store Sleep Shop. We carry America’s Top Name Brand Mattresses from Tempur-pedic, Sealy, Simmons, Beauty-Rest, Purple, and our own Ashley Store Sleep line. Our Ashley Store Midlothian sleep experts will ensure to help you find a mattress to fit your specific needs so you can sleep your way. How to Find Us? Ashley Store Broad Street in Richmond is easy to find. We’re 10921 Hull Street Rd. Located in the Victorian Square Shopping Center. We are open Mondays - Saturdays from 10 a.m. to 9 p.m. and Sundays 11a.m. to 7 p.m. Please call us 804-622-6634 to learn more about Ashley Store in Midlothian, VA, or schedule an appointment with one of our Home Furnishing Consultants.
Angel was great!!! Very cool guy and has great taste. Go check out the Hull st location. He will take good care of you!!!
Angel at the Hull St location is amazing! Very smooth & fast process!
Christopher was very knowledgeable and great personality and doesn't try to pressure you into a sale. I will definitely be a return customer of Christopher!
I had the opportunity to stroll into this location and met Christopher Wallace . He took good care of me and listened to my needs and concerns for my new apartment. Absolutely love the couch he helped me find . From the color, material and plushness is what got me but his generosity and beautiful smile was the cherry on top ! Now I have a quality piece that’s being delivered soon to make my place a home .
Bo was very helpful and patient thanks again
I had an awesome experience in Ashley furniture store. I was shopping for my condo, and Bo was extremely helpful in assisting me. There was absolutely no pressure to purchase, he listened to my needs, & I was able to purchase several pieces that I feel will look amazing in my new place. Bo and staff were friendly and professional. I will definitely shop Ashley furniture store more in the future!
Blake is a Great communicator. Very informed when it comes to the brand and furniture being sold.pleasant attitude. Made me feel Comfortable
Blake took care of us and we had a great experience picking out a new dining room table. Thank you!
Before you go to the store, realize you won’t get the whole story right away. We purchased furniture on 18 November and we were told we will be getting a call within the next week for a delivery date because everything was in. After waiting a week and a half I went into the office to speak with a manager. The only thing she could say was there must’ve been a miscommunication. I had to let her know there was no miscommunication because we were told that the furniture was in. Now last week we were told it will be in on December 2. So we waited till December 3 and we called to check on our furniture that we had paid for. I spoke with them at 2 PM. I was informed that they were waiting on one more piece and they will call me back in a few hours. After not receiving a call I decided to call them back at 7:30 tonight. And we’re being told that one piece is still not accounted for . Nobody can justify or explain their lack of communication, but of course they have no problem taking the money and keeping it. They have not lived up to their end but the only thing they can say is oh you can’t get your money back but we can give you store credit. At this point, they should be offering something else because of the lack of customer service. But this is the same store that told me I did not have their store credit card on file until I had to show it to them on my phone. I will not be recommending this store for a while
Mr Blake is very professional and kind 100%
Kadesha was the best. She was very very help and l am very pleased
Khadija was amazing - I walked in and was just browsing and she left me asking to look around and then came to check on me and gave me great ideas and I bn left the store with an entire new living room and kitchen set. I love Ashley furniture - all my furniture is from here
Khadija was an amazing help for us to take home our dream furniture!
Thanks so much to Khadija for her great service!
Blake was great!
Christopher was very informative and hands on. He really worked with my mom. I will recommend him to everyone.
Christopher was great from start to finish. He was knowledgeable about the products and made my wife and I feel at ease with our service.
Excellent service and very helpful. Khadija was very nice to us!
Christopher Wallace(great name) was professional, detail-oriented, and wasn't pushy.
Blake did an excellent job assisting me with my purchase.
Christopher W. was great! He was very helpful when we were looking for a couch. He is knowledgeable of the products at Ashley and he is so friendly!! I would definitely recommend Christopher for your furniture needs!!!
Christopher was extremely helpful and made things easy for finding and buying my couch
Christopher was very attentive and helpful during our visit. Excellent customer service!
Khadijah was my sales associate. She was very helpful and went above and beyond to meet my needs. We bought a Purple mattress Restore Firm.
It has been a horrible experience from the Midlothian Ashley Furniture store. I’m over here still waiting for a phone call to figure all of this out. Thanksgiving is this week and I still don’t have all my furniture. I can’t wait to tell all my family who is coming over to my house who will have no where to sit because of the missing Kitchenette and see my TV on the floor because the TV Stand is wrong. Worst experience ever. glad to see they care enough to take a moment to call an upset customer. My experience: I ordered my items from the store and I add the extended protection. We go over the items and make me aware that a TV Stand I want is one back order but the rest of my order is to arrive. Perfect, no worries that works for me. When delivery happens - I am told the Kitchenette I ordered was not on the truck, forgotten at the warehouse. I ask them if they can go grab that, no. Customer service says they will bring that when they deliver the TV Stand the following week. TV Stand delivery - 2 issues - 1) The delivery guys bring my TV Stand in a box and tell me they aren’t assembling the item. I am taken aback. I tell them it’s supposed to be put together for me. All my other furniture I purchased was assembled during the last delivery. They call customer service. During the call I am told that this item is self assembled by the customer. I asked why wasn’t I told this during the ordering process? Luckily, I am quite able to assemble myself, but to me that’s not the real point. 2) We move on with the call and I ask them to just bring the kitchenette in and let’s get on with the delivery. They look confused. THEY FORGOT THE KITCHENETTE AGAIN! Still on the phone with the customer service, she says ‘oh, it’s still at the store location. Do you want to go pick it up?’ I reply with ‘ma’am, I paid for delivery and assembly. Why am I seeming to have to do it myself?’ I start to get frustrated and resigned to the fact that I will have to do this myself. So, I ask ‘How difficult is the Kitchenette to assemble myself’ her reply is ‘oh, we don’t recommend assembling it yourself as it will void the warranty’……. This has me pause, as she just told me the TV Stand was self assembled. I ask ‘will putting my tv stand together void the warranty that I purchased?’ Her reply is ‘oh the TV stand isn’t covered under any warranty because it is self assembled’ Why wasn’t this explained at time of purchase?? Needless to say, I am beyond upset. But wait it gets worse from here. Saturday evening I decide I’m gonna bust open this TV stand and assemble it over a glass of wine. I’m in build mode so not really paying attention to what’s actually in the box just following the instructions. After I get the basic exterior shown, I noticed that the color does not look good with my floors in my living room, which makes me question: why I even purchased this color anyway? Then that’s when I realized it’s not the right TV stand! I scroll back through my sales person and I text message and review the invoice. I compare the invoice to the SKU on the box, which shows that it matches. I scroll back up through our text messages some more to see the screenshot that my sales person sent me of the TV stand that I wanted, which was correct, so how do I have the wrong TV stand ordered?
A great experience! I brought the family to decide on a new couch together and the staff was very accommodating, helpful and professional. Highly recommend! See Bo!
Mr. Christopher was very patient and understanding with me and my fiance. Took his time and detail everything we needed and made us very comfortable at the same time. He is very organize and someone that takes pride and joy in his job. It was a very delightful experience and would RECOMMEND him to any customer that's needs a great sales person. 5 ⭐ ALL around for Mr. Christopher, and thanks again. Ronnie Draper, Jr
Christopher saved the day!! I went into the store looking for a bedroom set and I didn’t feel I received good service from one of the sales people. Christopher was working with another customer but stopped to offer a sincere apology and assured me that he would make sure I’m satisfied and taken care of. We exchanged numbers and my fiancé and I came back into the store and we took up A LOT of his time. We changed our minds several times, until we felt comfortable with our decision so this was not an easy sell to say the least, but Christopher was present and patient with us the entire time!!! We are very appreciative and will continue to shop at Ashley’ Furniture!! Great job Christopher!!!
Purchased an entire couch set thanks to a wonderfully nice Ashley home store salesman named Angel! Was extremely helpful and nice while explaining the differences in the couches. Will only come to this store in the future.
Blake was great
Blake did a great job helping us….listened to what we were looking for and streamlined our experience.
Wonderful staff and a warm feel!
Christopher was great! We had a seamless, great experience once again.
Khadija is so amazing. if you’re looking for great furniture and greater service check her out. At Ashley Furniture on hull st in richmond va. The whole team is amazing. Not only a great associate but like family not for the sale super genuine person
Christopher was excellent to work with. Very patient and polite.
Christopher was great! Walked in and picked out a table and he made it easy to check out and gave us all the financing options. Highly recommend as this is our 3rd purchase from Ashley!
Khadija was wonderful. So helpful without being pushy. We found exactly what we wanted at a good price!
We had the pleasure to work with Khadija and it was a wonderful experience! She helped us immensely on picking out our furniture from beginning to end. Between her expertise and time, we were very grateful and left very satisfied! She was also very personable which was a plus and made it that much better! She’s a gem! We had the pleasure to talk to Steve too, he was so kind and friendly so all in all was a great experience. I noticed all the staff worked very well together and we appreciated that as well! Great job all around and made the experience a great one! Thank you!
She was amazing if I came back I would choose her again
Mike at Midlothian Ashley was helpful in all aspects of our furniture purchase!
Blake was phenomenal. His energy was so warm and patient. He made the entire process very easy to understand and comfortable. Ms. Shannon was also very sweet and helpful! This store is clean, easy to find the pieces you want- with white glove service beginning to end! Thanx again!
Blake is AWESOME!!! We purchasees a new living room set, this process was easy and pressure free, can’t wait for delivery!
Khadija was great and so helpful. Great Service!
Service was terrific! Thank you, Will.
Great products. Khadija is very helpfull and easy to work with. Highly recomended.
Bo was a wonderful salesman. He made our furniture experience very comfortable and seamless. I will be recommending Ashley’s to friends and family. Thank you!
We had a wonderful experience with Khadijah! She was polite, professional, helpful, and most importantly - respected our space to look around. And when we were ready, she was available and willing to answer all questions we had. Would definitely recommend her and the store!
Katina was super helpful and we love our new kitchen table m
Bo did a wonderful job and was very knowledgeable and nice.
As soon as we walked in the door, Bo was super helpful and kind! We’re happy with our purchase! Definitely worth it and we’ll be back!!
My experience was top notch from start to finish. Bo was amazing he made it super easy to say yes. The furniture is good quality as is the staff. No reason to go anywhere else. I will defiantly be back.
I had a wonderful experience. Associate that assisted me was so polite and helpful. I am very happy with my purchase
Blake and Kim were absolutely amazing and such a huge help!! Customer service like this that they offered to me are the reason why I will keep coming back to this location for any furniture that I need. Would highly recommend buying from here, ask for Blake or Kim to help you because they went the extra mile to help me in every aspect.
Khadija was our sales lady for the day and she is a true pro at was she does! We hope you visit and find furniture you'd like to buy. If you do be sure to ask for Khadija!
Khadija is amazing and very professional. Enjoyed my experience with her.
The best sale rep in the WORLD!! Helpful and very patient.
Poor service attitude, after negotiating the price, when I arrived at the store, I was told that the stock was out, without a word of apology,I won't buy anything from this store again
Very very bad experience from Ashley !never come back any more
Just made a purchase at Ashley and had a great experience. Tae was so helpful, polite, and knowledgeable. I highly recommend this location and this representative!
Comfortable shopping experience! Varying selection of styles. Will and Khadija were a pleasure to work with! Many financing options available.
Will did a great job
Tae was amazing, we laughed and he helped us get everything we needed. Amazing customer service!
Tae was amazing. He took his time with us. We came in with an idea of what we wanted and he researched online ans in store to get us what we desire. Definitely recommend
Christopher was very helpful and knowledgeable. He was patience and answer all of my questions. Christopher was delightful. I recommended that everyone shops here. Thank you so much.
Stephen B. was my sales guy. Treated my wife and myself like family " the whole team did also" I highly recommend stopping by and talking with this sale force..thanks again Stephen.....Go Big Ten
We had a great experience purchasing our new bedroom set. Stephen Banks was very helpful and funny, he was a joy to work with and the process was easy. Would definitely recommend stopping by if you are looking to purchase any furniture for your home.
Great service, above and beyond! Khadija is amazing!
Came to Ashley store @ the Chesterfield location. Staff Christopher helped me from beginning to the end of the process. He was professional and very polite.
Spent $5000.00 for adjustable bed and have been told bed coming in certain date 4 different times and still don't have it.Run away fast!
khadijah helped my fiancé and i through everything from showing us many different options and letting us know when deals and specials were happening and always keeping us updated and in the loop! if we ever need or want any other furniture in the future we will definitely be coming back to ashley furniture to meet with khadijah!
Khadija was a very professional, courteous and amazing saleswoman and I highly recommend doing business with her.
Khadija was amazing! Helped us find what we needed, and helped us find the best options
I am berry happy whit his services
Hello Mike, did a great job trying to help me find a living room and dining room set. Thanks for your help. Good customer service. Thank you
Ashley furniture was great to work with!
Christopher did an excellent job helping us find the perfect sofa. He made buying the furniture we wanted an easy and enjoyable experience. I recommend requesting him for assistance when you visit the store.
Christopher was an excellent salesman; patient but comprehensive in his presentation. Outstanding service!
Christopher was a great help when purchasing a bed for our new home! He was patient with us and provided us with answers to any questions we had. He is both professional and welcoming :) I recommend talking to Christopher when making purchases for your home.
Khadija was warm, friendly, and more than helpful. Give her a BIG raise!
We came in not expecting much, but ended up leaving satisfied with a new kitchen table and great service! Bo our sales rep was absolutely wonderful! He was very patient and listened to what we were looking for and found us a great deal! Thank you Ashley Furniture team!
Chris was awesome! So helpful and no pressure.
Tae was extremely helpful. When I came in he greeted me at the door and was personable and friendly. He got me in and out in a timely fashion but he made sure I got what I was looking for.
Stephen Banks was great!!
Khadija was incredible to work with. We bought a 4-piece sectional and she was very knowledgeable and helpful throughout the process. Khadija is attentive, responsive, and extremely helpful. She stayed in communication with us at all times and provided excellent care.
Ashley furniture on Hull st in Midlothian VIrginia, is beyond amazing! One particular reason they are so amazing is because of Khadija. She is an absolute ray of sunshine and positive energy that it just radiates out. We had been looking for a particular couch for our very particular living room set up. I kept coming across their proformance couch in stone. I decided to walk in on a day off and just take a look. Low and behold the couch I was looking at, was right there when I walked on display. I was greeted by Khadija, and I explained my circumstances and the reasons for the kind of couch I needed. She immediately put me at ease. She talked with me, got to know me and didn't just see me as a customer. She took me under her wing and explained everything. A few days later my boyfriend and I went back and ordered the couch from her. Let me say when I walked in she gave me a hug and was so excited to see me, that not only my boyfriend but the other associates thought we were long lost friends. Following the days after ordering the couch and ottoman, she stayed in contact and went ABOVE and beyond her job. Her manager did the same for us. I do not know the managers name, but please know you are so appreciated!!!! If I had/have any questions Khadija has promptly messaged me back even when she didn't need to, it was on her own time. I'm going to back track, because the day we ordered our couch I called my parents and shared how amazing of experience we had, and how much I adored working with Khadija. My parents went the next day and got 2 chairs. They both said they have never had such an enjoyable time shopping for furniture. My family and I have already said we will not work with anyone else. She and Ashley Home Store furniture, have my whole families buisness. If you are in need of something for your home PLEASE GO SEE HER! She makes you feel like family and not just a number. Down to earth, funny, truly cares and will go above and beyond to take care of you. Thank you so much for all your hard work and for being your beautiful self!
Ashley furniture on Hull st in Midlothian VIrginia, is beyond amazing! One particular reason they are so amazing is because of Khadija. She is an absolute ray of sunshine and positive energy that it just radiates out. We had been looking for a particular couch for our very particular living room set up. I kept coming across their proformance couch in stone. I decided to walk in on a day off and just take a look. Low and behold the couch I was looking at, was right there when I walked on display. I was greeted by Khadija, and I explained my circumstances and the reasons for the kind of couch I needed. She immediately put me at ease. She talked with me, got to know me and didn't just see me as a customer. She took me under her wing and explained everything. A few days later my boyfriend and I went back and ordered the couch from her. Let me say when I walked in she gave me a hug and was so excited to see me, that not only my boyfriend but the other associates thought we were long lost friends. Following the days after ordering the couch and ottoman, she stayed in contact and went ABOVE and beyond her job. Her manager did the same for us. I do not know the managers name, but please know you are so appreciated!!!! If I had/have any questions Khadija has promptly messaged me back even when she didn't need to, it was on her own time. I'm going to back track, because the day we ordered our couch I called my parents and shared how amazing of experience we had, and how much I adored working with Khadija. My parents went the next day and got 2 chairs. They both said they have never had such an enjoyable time shopping for furniture. My family and I have already said we will not work with anyone else. She and Ashley Home Store furniture, have my whole families buisness. If you are in need of something for your home PLEASE GO SEE HER! She makes you feel like family and not just a number. Down to earth, funny, truly cares and will go above and beyond to take care of you. Thank you so much for all your hard work and for being your beautiful self!
Christopher was an outstanding salesperson! I was about to leave the store when he kindly introduced me to a coffee table that turned out to be a perfect match for my new home and sectional setup. He was very professional, attentive, and helpful throughout the process. I truly appreciate his excellent service!
I had a fantastic experience working with Christopher at Ashley Furniture! He was incredibly helpful and had a great eye for design. He really took the time to understand my style and needs, offering suggestions that were spot on. Christopher’s knowledge and attention to detail made the whole process smooth and enjoyable. I highly recommend working with him if you’re looking for exceptional service and someone who truly cares about getting the perfect piece for your home!
Tae greeted us with a smile and was very knowledgeable of the different sofas we were looking at. And was super helpful in helping us decide on the perfect sofa and love seat for our new house.
Tae and Mr. Greg Brown were amazing salespeople, great personalities. They were very knowledgeable and extremely patient with myself and my husband. They answered all of our questions. These two young gentleman are so professional, they are an asset to your company. They made our purchase process go so smoothly. Thank You Tia and Mr. Greg Brown. God Bless You Both.
Will was wonderful to work with!
Christopher helped me out again, getting our house set up with some great furniture.
Christopher was the nicest person! Great service with him!! 100 recommend!
Came in for a new couch - Blake was so helpful, knowledgeable, and transparent. Great working with him! Left happy and confident with our new set of furniture.
Blake took great care of us. Helpful, kind, and knowledgeable. He made the process a lot easier and we're thankful to have had the chance to work with him!!
Tae was a great help and we found everything very satisfying.
Stephen Banks helped my wife and I get exactly what we were looking for
Great salesman Tae very helpful will see him again for next purchase
Khadija was great ! Excellent customer service .
Khadija was amazing. She was attentive and extremely helpful. She listened to our wants and needs and guided us to things that aligned with what we needed. Please ask for her if you’re ever in the store.
It was easy. Blake was helpful
Christopher did a fantastic job helping me and my partner pick out a new couch for our home! He was personable and kind. Excellent service.
Christopher was a tremendous help and very nice gentleman!
Ashley furniture is one stop shopping for all your needs. Looking for new bed, tv stand, and storage piece & was able to find everything here. Bo our salesman was pleasant, very helpful & not pushy. He asked for help when needed so we had all the correct information. Certainly suggest you visit Ashley Store off of Hull Street.
I recently had a fantastic experience at Ashley Furniture Store and wanted to share how impressed I was with their customer service. From the moment I walked in, Will was welcoming and attentive without being pushy. He took the time to listen to my needs and helped me find exactly what I was looking for. He was also very knowledgeable, offering suggestions that fit my style and budget. What stood out the most was how patient he was throughout the process, making sure I was comfortable with my decision. I must mention that Kim is a fantastic store manager
Christopher was wonderful to work with. We told him what we needed and he took us straight to that item. Nice, friendly, simple transaction
Bo has been so informative, helpful and personable! Thank you!
Thank you Khadija, thank you very much for the services you provided to me this morning. I am extremely satisfied with all my purchases. Thanks for the guidance and recommendations they were so helpful and made my purchases easier with less stress. Your customer service is unique, you are a true Queen of the South. Thank you Jade also was great service.
Blake was very helpful in my purchase of a recliner and sofa. I will make more purchase in the future.
Our sales rep Christopher was incredibly patient with us while we took our time trying out all couches. He helped us with determining the best configuration for our space.He was extremely friendly & was able to answer all of our questions.
Amazing service from the best salesperson Khadija!!!! She is so personable and makes the experience less stressful.
Will was fantastic and provided great customer service.
christopher was excellent at helping me to decide what i wanted. He was so patient that he waited for me to come back cause what I originally wanted didn’t fit in the space
The customer service was great! Khadija made the process very smooth and easy. Thank you!
Great customer service and expansive showroom.
Christopher was excellent, patient and considerate. Great customer service!
Will was very friendly and knowledgeable. He didn’t push me to make a decision immediately and wanted to make sure I made the right choice. He helped me find the couch that would best fit my needs and be able to be delivered in a timely manner. This was a great experience buying new furniture and I will definitely be back soon.
Christopher was extremely helpful, knowledgeable and polite. Next time I am in Ashley's I would ask for Christopher specifically to assist.
Christopher Wallace was excellent! He was knowledgeable of all products, listened to my needs, and was extremely professional. I left feeling like a treasured customer. I am excited to get my new items delivered next week! Kim, the manager, was super helpful with design and color! She was ver personable as well!
Christopher and Kadja were an absolutely dynamic team. They took time(which was a long time) to break down the absolute best financial deal for us. They listened to our concerns met our needs and showcased the absolute best deal for us. Thank you team C&K
Caroline was a great sales representative, very personable, kind, informative, and easy to work with
Great at helping us we appreciate the smooth transaction and giving us space to look around before we purchase!
If I could give 10 stars I would. Blake was so amazing of course we had to come back for more furniture. Highly recommended!
Blake was amazing both times we bought furniture. He was completely transparent with all the information and was so patient with all the questions we had for him. We will recommend him to everyone to go purchase furniture from.
Blake did a great job. Got me in and out.
9/19 No response to the email we replied to yesterday & was told last night that a supervisor would get in contact with us today but have not gotten a call. We immediately filed a claim that the order was wrong upon delivery on 9/13 and going on a week with no resolution. 9/18 Just recently placed 3 orders with Ashley totaling over $10000. One order has been delivered thus far and was submitted incorrectly. We wanted the Rawcliffe w/Ottoman shown on the show room floor. However, what we received was not the the same pieces. We got a response today that they could not fix it because what we got what the same thing on the showroom floor. I am hoping they are not flat out lying about what’s on their showroom floor and they are just being misinformed in the customer care center of what’s on their showroom floor at this location. It is a 4 piece Rawcliffe w/ ottoman on the floor, and we got a 5 piece sectional, so not the same. So luckily we took pictures of the showroom floor pieces. I was told we would get a phone call on this issue but it was an email so I responded to the email and currently awaiting a response to see if this is going to be easily fixed by replacing it with the correct piece (which is very simple) or if we are cancelling the rest of our pending deliveries and not making anymore of our future purchases. So I am hoping this is made right by customer ‘care’ before I post my next update on here. One of our orders was already submitted incorrectly before as well resulting in us making 3 trips to resign as well.
Awful awful experience here. Kept pushing back my order because of manager errors.
Stephen Banks at Ashley off of Hull St. assisted me with finding the perfect set. His was very professional and knowledgeable. I'll definitely be working with Stephen in the future.
The Ashley furniture store on Hull St Rd has a sales rep that everyone should ask for. Kenny Thompson. ..From the moment he introduced himself Kenny stood out as a very pleasant and knowledgeable salesman. He answered every question without hesitation and was never pushy or trying to impress. His knowledge of the manufacturing process of the furniture and how well they stood by the product was impressive. Time to buy furniture..seek out Kenny!
Christopher was extremely professional. He walked us through everything with such patience and grace. His customer service was awesome! We will be back
Christopher was wonderful to work with!
I’m updating my review of my purchase, based on my purchase experience with the delivery experience. -UPDATE- Delivery experience The bed was delivered and assembled. It was as a very snug fit (mattress touching) on the headboard and footboard. I just assumed it was because my mattress was very thick. Delivery team left. My suspicion continued so I measured the frame… It is a King size frame, we specifically, multiple times during checkout, when the order said “King”. To that Christopher stated “No problem, the frame is adjustable, they take care of it when they get there.” Now our split adjustable frame catches the against the padding of the headboard. I called the Ashley location on Hull St, and was given a customer service number that was no longer active. I called back and used the customer service option on the phone tree. Because of the hold time, I used the call back feature. When the call came in, I answered and was immediately put on hold, then disconnected. I have holding 10 mins now, so I decided to update this review, with then information I will communicate to customer service…. and the call disconnected again. -Purchase experience- “We worked with Christopher at the Hull St. location. He made the process smooth. It’s great to work with someone who listens to you instead of selling to you. After my wife and I went back and forth on our favorite bed frames, Chris closed us out in minutes. Thanks Christopher for your patience.”
UPDATE: 9/17/14 So unprofessional. I ordered a bed from the online store with a scheduled delivery date of 9/17/24 which is why I went into the store to get the mattress on 9/11/24. Khadija assured me that the mattress would be ready for pick up on 9/12/24. I called several times on 9/12/24 for an update, finally I was told, “sorry it won’t be in until next week. Our truck comes from the Fredericksburg warehouse on Tuesday 9/17 and your mattress will be in then.” Today it’s Tuesday 9/17/24, I’ve already taken my daughters old bed and mattress out of her room and put it in her little sisters room. And her new bed was delivered and set up. I called the store and the representative tells me “I’m sorry for the inconvenience but the mattress wasn’t on the truck today. I’ve put it on our MTO and it should be in next week” !!! I’m so upset. I explained to her again, why this is beyond more than a small inconvenience and she tells me “I’ll make a note and give it to my manager”. Ridiculous. I could have gone to Haynes , or a mattress store, ordered it off line or just had my husband pick it up in his truck from Fredericksburg as it’s not even that far away. And to think, I paid a delivery fee just to have them bring it from Fredericksburg to Richmond. Moral: I’ll continue to shop online. I’ve ordered many pieces of furniture from Ashley online and never had an issue. I’m highly disappointed in their In person customer service & definitely won’t do it again. Khadija was very warm and friendly as soon as I stepped into the store. I was able to get quickly tell Her what I wanted and she efficiently showed me items that fit my needs. I was able to schedule to get my items faster than I anticipated and was in and out in no time.
Christopher was blessing he was very helpful patient kind good salesman. We will definitely be coming back and buy again soon with Christopher. Ashley has some great sales
Christopher was amazing with helping me and my daughter find furniture for our new place! He was very patient, professional and he didn't sell me!! He made sure we had the best deal possible! Check him out if you need to furnish your home!
Cannot express highly enough to go to Ashley’s furniture store in Midlothian and meet Greg B. If you have any furniture needs this man truly cares about his customers. He took time to listen to what our needs are. He showed us the products that fit our budget and only sold us what we needed and not something that we didn’t need. If I could give this man 10 stars on this app, I would Thank You Greg!
Very poor experience, the sales staff pressures you and follow you around. It’s very annoying and ruins the buying experience. I would never return. The dude even waited outside the bathroom for me.
Stephen was great to work with, very knowledgeable and friendly.
Great personality
Vontae was awesome he got us all set up for our new furniture!
Vontae was great and answered all our questions on picking out the right couch 🤙
Blake helped us out !
Tae and Greg were very helpful at the Hull st location❤️
Christopher was so awesome! He helped us find exactly what we were looking for, and he didn’t mind my direct approach at all which was refreshing. No need to act meek while I am searching the perfect piece for my home.
Khadijah was a pleasure to work with! Definitely will be coming back.
Stephen Banks with Ashley Store on Hull Street was amazing. Very professional and personable. Gave us our space to explore but was quick to find us if we had questions.
Christopher was amazing. I had previously had a bad experience with a dishonest salesman at the Lynchburg location. Christopher was honest and was easy to work with and even apologized for my previously bad experience. Thank you for all of your help! We will be back!
Vontae was absolutely wonderful to work with. His professionalism was very appreciative. His execution of explaining what it is we were getting was flawless. There was no indication of any kind of pressure sales, just wonderful to work with. He is an exceptional man! 10 Stars is what you should be getting! Thank you , Vontae, so very much!
Christopher was very nice and very helpful person
Tae was fantastic he led us to the perfect set for our teenage kid's hang out space! Excellent salesman!
Stephen Banks was incredible and offered me great customer service while helping me find a sofa
Stephen Banks was more than helpful and kind with my wife and I when purchasing a sofa.
Had a great experience! Was greeted when I walked in by Kenny. I walked around the show room at my own leisure to browse and once I decided on a piece I liked Kenny helped me through the whole process and was very informative! Will definitely go back
I had a great experience at Ashley's furniture. The customer service was stupendous, Christopher was knowledgeable and provided all the information I need to complete my purchase successfully. Grateful for his help and attention throughout the process.
Mr. Christopher was an absolute delight to work with. Very professional and courteous. We will be back!!
I was very pleased with Vontae who was extremely helpful but didn't hover while I made my decision. And the price and quality of the sofa are great!
Christopher was very helpful and informative when purchasing a mattress. He encouraged us to try out different ones and help guide me to find the best fit.
Christopher Wallace, provided exceptional service! He was extremely friendly, helpful and knowledgeable. If you're in need of any furniture I would highly recommend him. He is a great asset to the Ashley Furniture company!
Khadija is a very good attention i love her
Khadijah was amazing will be back to see her.
Khadija & Caroline were really great. Expertise, courteous and professional sales are excellent. Kudos.
Stephen did an incredible job. Point a to point b swiftly efficiently and courteously
Steven was my sales person and he was professional. Courteous, and knowledgeable. I like that he wasn't all over me. He allowed me to take my time. That's important to me.
Christopher Wallace assisted me. I had a great experience. Great prices great furniture for my daughter. Thank you Chris and thank you Ashley furniture
Christopher at Ashley’s furniture was great. He helped my parents get a beautiful couch and he was very nice and patient with us! Great customer service!
Kenny is the Man. Go see him he will help you get all that you need!!
Kenny was great and helped us find new furniture for our new home. We are so happy with what we found and will definitely be back in the future! Thank you Kenny!
Christopher was a very knowledgeable salesperson. Helped me by providing input on things I should consider when considering my furniture purchase
Blake is awesome!
The ladies was awesome and made sure my shopping ended today
Chris Wallace was amazing at his job. He helped me with my selection without making me feel pressured. I think I found a friend and will seek him out for my next purchase.
Christopher did a great job of showing us all the options for exactly what we were looking for, giving us all the details and made the purchase process easy. A pleasure to work with.
Tae was awesome
Amazing experience from Blake and the store manager Kim , awesome make business with such a wonderful team thank you very much.
This was such an amazing business interaction. We came from the Richmond store and it was a disastrous experience. In this store, they care. They will take care of you and that means a lot. Blake was amazing from the moment we walked through the door. Not incessantly on us, but near enough that when we were ready he was there to help and figure out the right product for our needs. He was insistent also that we feel and see the pieces on the floor. Like I said, they’re not just selling to sell, they care about customer satisfaction. He then got the manager Kim who was an absolute pleasure to meet and a cherry on top of the deal. Thank you for doing what you do. God bless. Take care. Will be back again and again!! Don’t waste your time with another store!
Working with Tea to get everything I needed worked out great today! Thanks for your help!
From the time I walked in, Stephen Banks, seen the confused look on my face. Right away, Stephen addressed me, found out what my need was, and helped me every step of the way with no pressure. There isn’t too many nice people in the world anymore, so thank you Stephen. Even on my most rainy day, you made the sun come out.
Christopher was great in helping us pick out a nursery chair. He heard all of our concerns with our failed Amazon purchase and helped us find the best fit for us.
It was a pleasure working with Christopher!
Caroline went above and beyond with her assistance in us purchasing some furniture for our new house. Would definitely use her again!
Christopher Wallace was nice, professional and provided great customer service.
Jasmine was amazing no pressure sakes she introduced herself when I walked in ask if I need help I said no just looking she replied ok then she came to check on me iam said iam ok she walked away then I found something I like and and ask her to help she was amazing explain everything a d yes I purchase the 2 items thank you Jasmine will be back to get more once this is paid off Sherral Sally Coleman
Will did a great job showing us a living room set and bed today! Thanks Will
I recently had the pleasure of shopping at Ashley Furniture on Midlothian Hull Street Road, and I must say, the experience was fantastic! Christopher Wallace, the seller who assisted me, was amazing and outstanding. His knowledge of the products and attention to detail were impressive. Christopher took the time to understand my needs and preferences, providing valuable insights and recommendations that made the decision-making process so much easier. His friendly and professional demeanor made the entire experience enjoyable. I highly recommend visiting Ashley Furniture and asking for Christopher Wallace if you want top-notch service and a seamless shopping experience!
Christopher at Ashley Furniture Midlothian is an exceptional sales representative! My husband and I only intended to browse, but his excellent customer service and knowledge of the products led us to make a fantastic purchase, including a bed, sofa, furniture, and decor! He made the entire experience seamless and enjoyable. We highly recommend Christopher for any furniture needs - he truly goes above and beyond!
We came here for one item and ended up buying multiple items. Blake assisted us and was very helpful overall. He did not hesitate to assist and explain everything.
I purchase on July 6 a Maier charcoal left arm facing sleeper sectional with chaise, the sales person was Gregory Brown, my husband drove to the distribution center in Fredericksburg to pick up our furniture then back to our home we just purchase in lake Gaston NC, so once we open the furniture it was just a sofa not a sleeper, we had guess that had to sleep on the floor 😡. That same night we tested Greg to let him know he order the incorrect sofa. Monday morning we call the store Hull st spoke with Briana, i ask Briana if i could speak with her manager, Briana took my name and number and i never received a call back from store manager name Kim M. Briana call me back the next day as she had sent customer care explaining everything that had happened, kudos to Briana and Ashly in Cust Care. Here is August 1st we are back in Hull st store still trying to get everything straight. Kenny was able to order correct sleeper, now we have to wait another 7 days for Ashley company to make it! We had an awful 😢 experience!
Will was great
Kenny was my sales person and is the man! He greeted me and helped me as soon as I walked in and his customer service was awesome. Kennys attention to detail and knowledge of furniture amazed me. Highly recommend this store and Kenny because of their excellent customer service and knowledge!
Christopher Wallace - Chris was extremely personable, knowledgeable & helpful. You just don't see that level of customer service these days. Thank you!
Tae was a very salesmen.
Stephen Banks
Super helpful and allowed us to show without felling pressure. Explained everything thoroughly and honestly. Highly recommend!
execellent custumer service, durable furniture
Kenny was great with helping us. He's very kind and supportive of our choices, without being a pushy salesperson. Most of our furniture we own is from Ashley. Also, the delivery guys were great!
Christopher Wallace provided exceptional customer service during the purchase of my reclining set. He greeted me when I came in and provided options according my needs. Thanks Christopher for exceptional customer service!!!
(Translated by Google) Excellent attention Stephen banks helped me at all times (Original) Exelente atención Stephen banks me ayudo en todo momento
Great staff and selection! After purchasing delivery was very difficult!
Christopher was very patient and helpful while we shopped for several pieces of furniture. Overall good experience.
I don’t think I’d ever shop at this store again I’d rather drive to the one on Broad St this is the second time we have shopped here and had issues with deliveries and pick up; the miscommunication between the warehouse and the store is an on going thing; You never get a call back like they say they will you have to call back yourself. I’ll gladly take my business to the store on Broad St.
We had a fabulous experience at Ashley furniture! Kenny was an absolute delight! Very knowledgeable and answered all of our questions, showed us different selections all while our baby was crawling around. Would highly recommend this place and will be back in the future!
Blake was great! A little talkative but gave lots of information. Was very in-tuned with items that I may like and tried to give me the best value.
Just purchased a new Dining Room table and Kenny assisted and answered all our questions. Very friendly and helpful
Tae was great to work with!
Great service! Pretty couches nice selection
Christopher Wallace was very professional and knowledgeable with our purchase.
Great experience furnishing our new condo with Jasmine! Go see her at Ashley Hull St
Stephen Banks was super helpful!
Tae helped me find a couch today! He was swift and informative and I completed the process on my lunch break!
Christopher was helpful, professional and took great care of myself and my family. He helped us navigate our best options and prices.
Christopher Wallace was great and needs a raise. He was patient and explained it in detail. I will be coming back to Ashley Furniture for a mattress and I will definitely be working with Christopher Wallace.
Christopher was a great salesman. I wasn’t sure about purchasing my sofa but he made me feel comfortable
Blake was great and very professional and gave us great service from the moment we walked in, thank you Blake !!!
Christopher was great!
Jasmine, Kim and Haroon were very knowledgeable and helpful during my visit.
Jasmine and Blake were a great help finding the couch of our dreams. The process was smooth and quick and with the financing help at Ashley furniture made everything a super easy process.
Jasmine is as great. Clean environment. Easy process.
The sales representative Christopher was very polite, patient, and helpful with my purchase.
Jasmine was a fantastic sales associate was patient, knowledgeable and went above and beyond to answer all of our questions, we left with exactly what we wanted! :)
I had a great experience. Blake was very helpful in finding the right sofa for me!
I went to the Ashley Furniture on Hull Street and was immediately greeted by Christopher who was professional and knowledgeable. I came to buy a mattress and with Christopher’s help was able to get a great mattress at a great price. He wasn’t pushy or aggressive. I had a great experience.
I worked with Caroline to purchase a new couch and she was very helpful and sweet.
Christopher is an awesome sales person! He make sure you are happy and you get everything you want. I recommend him everyday .
Stephan at Hull Street is awesome! Go see him for the best customer experience ever!
Will was Great
Mr. Christopher was wonderful to work with. We are very happy with our high quality products..
Great store. Very good options and prices. They give great attention to customers.
Staff were very helpful and pleasant, able to quickly direct us to what we were looking for
Blake did an excellent job helping me find my son a bed! I would come back again!
Christopher did a great job in helping us find our bedroom set. He was communicative and accessible. He even came in on his day off to help us.
Tae was helpful , help me find my flowers for my room and Kenny was also very helpful will be returning soon
Kenny was incredibly helpful today! I had never shopped for a bedframe before and he answered all of my questions and gave helpful suggestions. He made sure we got the best deal and that everything went smoothly.
Both Jasmine (in training, the first person we came in contact with) and Stephen were amazing. Stephen walked us through the process and was really helpful regarding us picking stuff out. We are tired and have no idea how any of this works, so his friendliness and knowledge were much appreciated.
Caroline did an amazing job! Go see her for your furniture needs!
Had a great experience with Blake. He asked what we were looking for in a sofa and made sure it fit all our needs. Easiest major purchase ever!
Will went above and beyond for us. Fantastic experience and found furniture for all the rooms!
Steve helped us with our purchase today! His customer service was excellent and it was a quick and easy process. Furniture is already in stock and we are awaiting delivery. Thank you Ashley’s Furniture!
Great experience, Blake was awesome and helped us find exactly what we needed.
The service was awesome!!! Great atmosphere and friendly employees.
Christopher was very helpful and professional during my first visit when I was only looking...then again on subsequent visit when I committed to a purchase. He and the manager were also instrumental in helping with the delivery dilemma that impacted the securing of the items purchased.
Christopher was very friendly and helpful right from the front door! He helped my family pick out some firm mattresses and a dresser. Application process was easy and got an awesome payment plan!
Will was awesome and efficient to work with! He helped us pick out the perfect sofa and went above and beyond to make sure everything was taken care of.
I would be very careful that your item is ordered correctly and your salesperson knows what they are doing. I was told I would a recliner in 2-3 days as I was told it was in warehouse. This did not happen. I got a recliner after 5-6 phones calls to the store and with every call was told my order had not been put in and that they ( person on phone) would put in system. Well who ever "they" are this was not every done and finally called customer service on phone ( not part of store) and they said no recliners were in warehouse and I would get 1 on next shipment. About 3wks later I have a recliner. Do not waste your time with this store or the manager??? if there is one that doesn't seem to care about returning calls. Assure you actually have an order in place and then call customer service to assure it is in system correctly...don't' rely on what the store tells you.
Stephan Banks made my first couch shopping experience great!
Blake Was very helpful.
Good visit to Ashley this weekend and Tae took great care of us! We’ll be back to see him when we are ready to make our purchase.
Tae helped us out and he was an amazing salesman! Very insightful and respectful, 10/10 experience, Will be coming back for sure !!
My husband and I had an awesome experience with Tae. He helped find the piece of furniture that we needed to make our Living Room complete
Stephen Banks was amazing! He greeted us as soon as we walked in and made sure we got the furniture that was perfect for our growing family. I would purchase from Ashley’s a million times over. When you go ask for Stephen.
We love our new furniture....and Jasmine was wonderful. She helped us from the time we arrived. I know we had tons of questions but she heard our concerns and made sure we found a set that pleased both me and my partner. Another salesperson, Kim, also came over sat and chatted with us. They were so nice. We also got great furniture at an awesome price. It was a wonderful experience.
The experience was easy and quick with no overbearing sales approach.
Helpful! Did so well on our first visit that we came back for second!
Great furniture, delighted with my purchase. Stephen Banks took great care of us! We'll be back!
I love this store C. Wallace and the manager are the best. So helpful and knew what they were talking about. Got just what I needed. Thank you so much!!!!
I recommend this store we we’re attended nicely and the employee that helped name was Jasmine
My guy Stephen was really awesome! He asked all the right questions when it came to what I was looking for and was able to point me in the perfect direction to a couch and loveseat that fit all of my needs and I absolutely love them!!!
Jasmine and Brian were awesome in getting items we want at an amazing price. Go and ask them to help with yor next purchse.
Jasmine was very helpful in guiding us and helping us come to a decision for a new bed set and nightstands. Thank you for the pleasant new experience!
I enjoyed working with Mr. Mohammad! He was so lovely and knowledgeable about the products and services. Thank you for assisting me and my boss as we both had a negative experience at another location the week prior. He was a breath of fresh air! Thank you to Mr. Kenny for his customer service and his amazing staff!
Steve was very patient and informative. No hard sell which I greatly appreciated. Everyone at this store was super friendly.
Will was a great help! Enjoyed the experience!
Will was the coolest and helped me find what I needed within my price range. Definitely coming back!
We Love Ashley Homestore! Every single time that we come in, we end up leaving with something and today was no exception. Our Showroom associate Christopher Wallace was fantastic! We came in to look at some patio sets because we wanted to vamp-up our outdoor space. We gave him a budget and he found us a wonderful set within budget and perfect for our needs. Thank you Christopher for helping us find this perfect edition to our outdoor space!
Christopher Wallace immediately helped us nail down a perfect barrel chair for my office. Extremely personable and professional. Can't recommend him enough!
My experience at Ashley Furniture Store has been wonderful. Caroline worked with me in getting the mattress and recliner that I needed for my back. Caroline has a sweet personality, and she listens to what you have to say.
Khadija at Ashley was so helpful and communicative with my purchase and delivery! Would recommend anyone to go shop there. Was very satisfied with my experience!!
Blake was very knowledgeable and helped me purchase my dream sofa and loveseat. He is a true professional. Thank you Blake!
Khadija is great and a true professional! She is so kind and takes the time to exceed the guest expectations by providing VIP service! Thank you for what you do Khadija!!
Caroline was amazing. She was very knowledgeable on all items.
Caroline was great. Very patient and understanding of my vision.
Will was great
Christoper Wallace at the Midlothian store was extremely helpful. Very knowledgeable, professional, and personable. We will work him for all our future needs.
It was a great experience for it to be my first time buying bedroom furniture. The associates were very knowledgeable and NOT overbearing. Stephen Banks was great!
Mr. Stephen Banks was so patient with all my questions and helping me in my process.
My husband and I were shopping for items for our new rental and Betty greeted us. She was amazing and informative and helped us with our couch purchase. We are so excited. If you need assistance for shopping, please come and see Betty!!
Betty was not pushy which I appreciate. She was very helpful and attentive.
Blake was excellent
Christopher Wallace was excellent
BUYER BEWARE! This place is a total joke. They lure you in with attractive financing and the offer of an "extended warranty" then they don't deliver! They sent another manufacturer's adjustable frame in the box that was supposed to have the one I ordered/paid for. Said they didn't have any of the one I purchased in stock and it would be about a week till they could get it. Called on a Tuesday to check status and was told it was to arrive that Thursday. Called Thursday and was told it would be another week! No head's up, nothing but "I'm sorry". That doesn't cut it! I bought this because it was "in stock" for immediate delivery - they lied and now no one will take ownership of this issue. The customer service agent should be FIRED. She was extremely rude and snappish. I asked to speak with her supervisor and she said "I'm sending you to the store" and dumped me on hold. HORRIBLE CUSTOMER SERVICE. Meanwhile, I am sleeping on a hardwood floor because I already got rid of my old bed set to get ready for delivery of my new one! Do business with them at your own risk!!
Can’t wait for our new couches! Beautiful, quality products that are easy to clean. Christopher Wallace got us the best deals and quick white glove delivery!
Khadija was great today! She helped me pick out a new couch and coffee table!
Betty was very knowledgable when we came in to purchase a new mattress. Kim was also great to work with when it came to the financial aspect. Highly recommend!
Khadija was very helpful in all aspects from start to finish. Very nice, friendly and and knowledgeable. Answered all my questions. Didn’t rush me or put any pressure on me. Very easy to work with!
khadija was a wonderful help right when we walked in she greeted us with manners she also provided us with the best service.
Blake was a great salesman! He took into consideration what I was looking for and provided me with several options and I walked away happy!
Blake and Sharon were awesome
Blake, got us in and out!! Great customer service!!
Found exactly what we needed plus some! Really appreciate the great service we got from everyone in the store!
Khadija assisted us with our selection and organized everythint for us. Very kind service and never felt hassled.
Stephen Banks was wonderful he took his time and showed me several mattresses until I decided on the best one for me! He listened and reassured me, when you go here please ask for him!
Stephen was great
The associate was very patient..took her time to show me the inventory, my options. The process took longer than I anticipated, but some of that is me. I wish the delivery is free for something 1500 and above rather than the 3k.
Blake was awesome! He helped us find the perfect sofa:) Highly recommend him and Ashley!!!!!
I bought my first couch at Ashley and worked with Blake! He was so friendly and really knowledgeable with the various pieces around the store. It was a very easy process and I would shop here again! I highly recommend Blake!
Blake and Ryan have been really amazing with helping me purchase a couch for Danielle and I’s new home
Ms. Betty was very friendly and helpful. Great!!!
I had the opportunity to work with Ms. Betty from the Hull Street store along with Ryan. Excellent service
Stephen Banks was an excellent salesman. He was helpful, friendly and knowledgeable. He made our purchase very easy. I recommend Ashley. Ask for Stephen!
Enjoyed the experience, quick and easy. Helpful and Blake handled everything professionally.
Blake has been great.. he helped me for hours with much patience! Very nice people here at this location
stephen banks was 10/10. purchased a 3 piece set!
Had a great experience at Ashley today! Stephen Banks was very helpful and made this process really easy for us. Highly recommend!
Stephen Banks was very helpful!
Found the perfect couch for our family room! This is our second time getting furniture with Ashley. No need to look anywhere else for quality people and quality furniture! Christopher Wallace, Caroline Long, and the manager Kim were great!
Had a great experience finding out new living room set. Christopher was very nice, patient, and tended to our needs quickly. Great experience.
Betty was amazing! Very patient and helpful!
Stephen banks was our salesman. He didn’t hover over us. Was very informative and took care of our sale promptly.
I loved Caroline on Hull St, Richmond. She took great care of me.
Christopher Wallace was very helpful when we had questions concerning which couch would be best for a household with pets. We were happy to purchase our couch from him, and we never felt pressured to buy same day, even though we did. Thank you, Chris!
Blake at the store in Midlothian was so kind and so attentive! He really made sure he got us the best deal on a new mattress and listened to our needs and what we were looking for. The store itself had a great selection of premium mattresses and felt very clean and sanitary. We are loyal Ashley Furniture customers and this experience has only added to our joy of shopping with Ashley.
Mr. Christopher Wallace was very patient with me. I did a lot of flip flopping and he still was nice and pleasant.
Blake was an amazing help as soon as we enter the building he didn’t stress us out or hover around too much to the point where we felt bothered he was very respectful and was an immense help!!!
Chris was a nice dude. I'm happy with my purchase today.
Exactly services today. Everyone was very nice and attentive
Great experience finding a couch for a new apartment, Steven Banks was very helpful and also very personable & you could tell he cared about what we needed and didn't try to over upsell us.
steph was amazing as well as kenny love yalll!! very helpful and considerate of our decisions.
steve was an amazing person to help me and my friend pick out a coach. we came in not knowing what we were looking for and Steve helped us pick out the perfect couch for us!! he was very kinda and funny and joked with us the whole time. keep doing your thing steve!
Blake had great customer service. We will be back to see him!
Blake had great customer service and made our experience pleasant!
I had a great attention by Stephen Banks He was very kind and helped us with everything we needed. I felt very comfortable and welcome. He gave us all the best options according to what I needed.
Betty helped us choose everything we needed for our home. She was nice, polite and professional. Thanks for making this a nice experience.
Betty is a great rep. Knowledgeable of what we were looking for Worked with us
The people are very friendly and good price, we loved the treatment
Make sure you ask for Blake when you walk in he will make sure he gets you what you like…amazing customer service…
Betty was our sales person and she was wonderful and very helpful
THE worst experience with this company. Worst customer service, worst quality. They charged me delivery price for return of damaged and bad quality items. I spend so much time and it worth nothing. Never again!
Mrs. Betty Taylor assisted me in making a needed purchase. Her customer service was impeccable! Definitely refreshing.
Huhe selection and decent prices. Very low-pressure salespeople.
Stephen Banks was great! Has worked with our family for years!!
Stephen Banks greeted us, as soon as we walked in asked us what we were looking for and sent us in the right direction. I love that he gave us a little time to look but was ready to help once we had a little time to explore ourselves. He helped us pick the perfect mattress for our price point and was just overall great to work with. Sad he didn’t throw in a free couch with our bed purchase though lol. Can’t wait for our new bed to arrive later this week!
Steve did a great job. I came in and he said look around and come grab me when I was ready which I like I hate a sales man following me around making me nervous. He showed me the beds and let me lay down on them go see Steve on hull street
We came to Ashley looking for some pieces to furnish our home. Our main focus was a couch, but with the help of Stephen B., we were able to also find a bed frame and dresser. He made the experience effortless for us, which was so helpful! Would recommend to anyone :)
Khadija from Ashley is the best. She helped my family and I. She is great at what she does very welcoming. Answered all questions and gave me all options before I made my decision. My wife and kids said she is a vibe for sure. Awesome awesome awesome. Can’t wait for the furniture to arrive I couldn’t wait to post review she needs her recognition for sure. Thanks Khadija.
Betty was a wonderful! We will be back.
Blake was very helpful
Blake was great and super helpful!
We were scammed... and don't expect even halfway decent customer service after the sale... My wife and I bought a sectional a couple of years ago. The product itself is decently made for the price. Our sales person told us that we could pay extra for a warranty that covered any pet damage since we have a larger dog. Made sense to us, so we pulled the trigger! Flash forward to a couple of months ago when we moved into a new house. Our dog applied too much pressure to the back of the couch and caused damage that really could easily be sewn back together. Lucky for us we bought the 3rd party warranty! - Sarcasm... We followed the instructions and was told our warranty DOES NOT cover pet damage. We called Ashley and they told my wife, "Oh yeah, I wish you reached out to us first. We would have told you to not say it happened because of a pet. Resubmit the claim, but just lie and say it happened while moving." They flat out told us to lie. I guess ethics are no longer valuable in 2024, huh? Unfortunately, we are not able to resubmit any claims without them getting "flagged". Frustrated, we decided to just pay for the repair ourself. We called Ashley to see who they recommended and they gave us a number to call locally. We call this number and they said, "Let me guess, Ashley Furniture sent you to us? We've asked them MULTIPLE times to stop sending people our way because we don't repair furniture from other companies, only our own brand." Ashley Furniture, get you crap together.... We've spent multiple hours trying to resolve this. We've called the Warranty Company, The Franchise Group that owns this location, and even the Corp Offices in Florida. Does anyone know where we can buy furniture from an ethical company these days??
Kadijah was great to work with!
"Worth Finding!" Christopher Wallace was worth finding at the Hull Street Ashley store. I had worked with him previously to purchase some furniture from a different store. Great variety of furnishings, and I found the dining set I wanted at a competitive price. God did it!
Kenny helped with everything and more. Very good guy.
Betty was very helpful and left us with a great experience.
Khadija was very friendly and super helpful :) !
Khadija was super helpful and we appreciate all her help in helping us find the perfect couch!
Blake was extremely helpful, kind, and respectful! I would highly recommend Ashley furniture!
Blake was a great help with us selecting a new sectional AND finding the stock we needed! Really appreciate all the extra work to get us set up.
Betty was awesome. Super helpful answered all my questions and is super delightful.
Ashley Furniture on Hull Street Rd in Midlothian.. Excellent and friendly staff. Caroline and Chris provided great service. They were both very knowledgeable.
Excellent service
Today Stephen Banks helped me pick out an amazing new sectional for my apartment. He was incredibly professional and courteous, knowing precisely when to interject with insight. I would recommend this Ashley (Hull St) to anyone in the area shopping furniture.
Thanks so much Blake!
Amazing job and great service
Khadija did an awesome job, with helping me buy my bench gor my home Love her
Khadija was wonderful! She was so helpful in finding my parents a new mattress.
Stephen was very helpful. Lots of great choices in recliners.
Service was good. good pieces to select from. Good value on the couches and recliners
Blake gave us excellent customer service and helped with all our questions.
Very good customer service from Blake Went in to look for some furniture and he was He was really helpful..
Chris was great!! Was very patient and knowledgeable, I would recommend Ashley’s Furniture but make sure to see Chris!!
We came in looking for a new recliner. Chris was very friendly and helpful with showing us our options and during the checkout process.
Had a fantastic experience with Will C.! We bought a whole bedroom set and he worked with us to finance and even hooked us up with a deal on a floor model. Just waiting on delivery!
Will is the best. Helped pick out the best mattress and bedroom set combination and a reasonable price. Excited to get my furniture delivered
Stay far away from this place… full of money hungry people. Will sell you furniture for top dollar but the furniture last maybe a month before you’ll start having issues… then they don’t wanna help at all. Blake who works there is a complete jerk.. not sure how he still has a job
Disappointed because I’m still waiting on the delivery of our furniture. It’s been almost a month!
Stephen provided great customer service.
Blake Very helpful
Horrible customer service in store and customer service center. Do not buy from Ashley furniture. I have been waiting for 2 months for my bed and keep getting the run around about when it will be delivered. The manager had no clue on how to solve the problem smh never again!! I would never ever buy anything else from Ashley Furniture!!! Oh and let’s not forget the fine print please read it because apparently there’s no refunds either, a big store like Ashley Furniture no refunds!!
We had a lovely time today, we’re going home with a comfy new couch. Caroline was awesome, she was so fun to work with and made great suggestions. Thank you!
BLAKE and Kenny makes you feel welcome from the time you come in the door! He is very knowledgeable with all products! Thank you for all your help!
Kenny and Blake have made the process of shopping for furniture easy! They have wonderful customer service skills and are very helpful! Thank you so much for all your help Kenny and Blake! We will continue to do business with you both!
Stephen was amazing! he made sure to ask if we were doing okay and when we were finally ready the process was so quick! definitely go see him!
Betty was amazing. Super helpful and knowledgeable. Thank you!
Blake was am extraordinary salesman. Very thorough and polite and professional.
Pleasant experience. Customer service was great. I was shopping for a twin bed and dresser. The furniture options and quality were very good. I will shop there again.
Mrs.Betty was absolutely amazing. She is amazing. She is located at the hull street location in Virginia. Absolutely Amazing.
Blake thank you for taking those extra steps to find the lamps, everyone is always so polite, friendly and helpful.
Came in looking for an ottoman. We had bought the original set here, trying to find one to match. Luckily did find, but not in stock. Betty helped to find it, and found that I had purchased warranty on my couch and love seat, cushion sinking. Only issue is that if you are on picking up at store, not warehouse, they charge you a $25 fee. Betty was nice enough to get that waived. Don't think a fee to have item at store for pick up should exist, but like i said, Betty held with that. So, overall great experience, found what I needed. Update. Item did not arrive on time. Told another week. Wife had knee surgery, so we needed it. Had to go somewhere else to get one to work. Talked to manager, no problem. Told the ladies at counter to cancel order and refund. 10 days later called customer care, said they saw me about refund. 18 days, now told it may be store credit, and not guarantee refund. Not what I was told by manager. Don't need credit, but buying from there anymore. The couch cushions crap after 6 months. Only went to try and match
Khadija was amazing and helped us with our purchase
Excellent service from Blake! He is an amazing person to work with and very friendly/knowledge and professional. We will come back to Ashley's for future buys.
Thanks to Khadijah for the great experience!
Blake was fantastic! He made sure we found what we were looking for, answered all of our questions and was just a true delight!
Saw a bedroom set online & wanted to go inside the store to see in person since the store was fairly close to me. Once in the store the salesman gave me a price that was higher than the advertised price online. I found that strange as it was on the Ashley website. I had to pull it up on my phone & show him. He eventually went in the back room & returned to say they would honor the online lower price. WTH??While waiting around I found a beautiful mirror & told my salesman that I'd like to add this to my order. He then pulled it up on his iPad & showed me the online price on the Ashley website .. which was higher than the actual price tag ON the mirror. Not sure I'll be back to purchase from them, the whole two different prices thing seems so shady to me.
Took me to the beach and sold me sand Blake is great
Blake and Elisa were very informative and easy to work with during my purchased of furniture.
Chris M was very Profesional and helpful answering all of our questions. Reassuring us that the furniture is quality made.
Khadija was great and helped me pick out a wonderful sofa! She showed me an arrangement of options until I was able to pick a piece that would fit my lifestyle the best.
I have never been to a furniture store and not been greeted by someone. We walked around for 20 mins and couldn’t get any sales people to even make eye contact. We finally found someone we could ask for help before they ran off and she said she would send someone to us. No one ever came so we left. Guess my money wasn’t good enough for them. I was an easy sale. Already had my purchase picked out.
Betty was very helpful today. I went in without a couch and left with a six piece sectional. She went on and beyond to make sure we found what we needed. Amazing! Thank you, Betty!
I was really surprised and pleased with my visit! My couch is old and beat up, and Ashley had lots of nice well made options. Caroline helped me out a ton, she was kind and understanding about my “limited budget” too (I’m kinda broke right now). The 1yr financing with no interest is a nice feature. There were definitely some couches that were too pricey for me, but I found three really nice ones that were affordable AND on sale. They also have some cool homegoods stuff like a big funky mirror that I could see in the Quirk hotel. The only thing I’d change is the wall art, some of the paintings are really cheesy. Thanks Caroline and Ashley!!!
Blake was a pleasure to work with . Real professional and knowledgeable.
Blake, great customer service skills...He's the very best we had in a very long time...Very patient and explained everything!
Khadija is very friendly and accommodating!
Christopher Wallace was an absolute joy to work with, very knowledgeable, and I enjoyed my shopping experience immensely!!!
Betty was a awesome sale person I wasn't coming in to buy anything but after talking to Betty I got a couch and bed w/dresser , a very friendly woman and I loved her spirit I would give her a 100% sale person .also another guy came as she was taking care of me was also was friendly and the sale lady that help Betty close me out came and explained to me about the sale program was awesome as well everyone was great that I came encounter with thanks for the service I got
Thanks Chistopher w for your service
This store only has good reviews because they ask you to submit them in store before you leave store before furniture is delivered. Absolutely horrific experience! Khadija and the entire management team have done nothing but lie for 8 weeks. We have been promised delivery since March that was in the schedule for early April!! They have not communicated at all and if they we call them it's a diff story each time! I have been patient for 10 weeks and still no help from the store manager (after speaking with Chris the manager and not getting a call back). We have furnished 3 houses from Ashley but at a different branch and should have kept it that way. They say whatever they have to just do get people to buy and then everything changes. Myself and pregnant wife are very disappointed with the entire staff and our purchase. If you have to go to Ashley choose a diff location it's worth the drive!
Will was extremely helpful and informative. He was respectful of our space but readily available for any questions we had.
Will was awesome!! So helpful and patient with us and not pushy at all as we made our decision to purchase our brand new living room furniture! Such a great experience.
Blake was very helpful and knowledgeable
This Ashley furniture has been around for quite a while and has always been a great place to find quality furniture. I’ve bought several pieces that have now lasted years. Most recently I worked with Chris Mussack (Music) to get a Rawcliffe couch and we are super excited to get it home. It was his recommendation and we may not have considered it otherwise so we greatly appreciate his advice and assistance. We will be back for our future furniture needs!
Mr. Christopher Wallace was great , helpful and enjoyed talking and will be back again
Ryan was very helpful and efficient in helping me acquire a dining room table and chairs.
Khadija provided wonderful customer service!! She has the kindest personality, was very helpful and patient!!
Great experience! Christopher Wallace was so professional and gave us the space to shop without feel obligated. We will shop Ashley again!
Christopher W. Is an outstanding salesman, very professional. He helped us get a couch and table.
Blake did a wonderful job explaining everything.
Ms. Betty was awesome. She helped coordinate an awesome look for my home. She's a keeper.
Kenny was very helpful and exemplified superb customer service. He was very transparent regarding shipment of my merchandise and answered all my questions.
Betty and Kenny were amazing to work with. I will definitely be using them again.
We had a great experience with Chris Musick - super patient and knowledgeable about Ashley’s products!
Christopher Douglas
Thanks, Blake for exceptional service!
All Good and great service from Khadijah
BLAKE IS SO EASY TO WORK WITH AND PROFESSIOAL
Mr. Wallace was amazing!!! I enjoyed every minute with him while he assisted me in purchasing furniture. He had an eye for furniture and color schemes! He made recommendations that I LOVED and made my buying experience a breeze. I will definitely be asking for Biggie when I shop at this location again.
We’ve bought multiple furniture items from Ashley and never had an issue. The furniture has held up well and the in store personnel have always been professional. Chris Musik was our salesman for our most recent purchase. His salesmanship was straightforward and extremely helpful. He was willing to support even as the store was beginning to close.
Blake was very helpful and went above and beyond to make the experience trouble free.
Stephen Banks was fantastic! He helped upgrade our bedroom furniture and pick the right selection!
CHRISTOPHER WALLACE AKA BIGGIE he was simply amazing!!! he answered all my questions he even stayed after his shift was over to ensure that I didn't leave dissatisfied!!!! he is the definition of what a true salesman should be. he was dressed appropriately and was very professional!! if you are considering shopping at this location ask for Biggie!!
Blake was great!
Kenny Thompson 5 Stars!!
Amazing in store experience with Christopher W. Extremely helpful and experienced.
Khalifa was very friendly and helpful! Found a cute table and chairs !!
Fantastic experience. Ryan was very informative and funny.
Kadijah was absolutely the best. She took her time and made sure everything went perfect.
Christopher W. Was excellent in his presentation to my wife and me. Discussed all the options and finances with us.
Really enjoyed working with Christopher W. He was attentive and efficient. Really easy to work with. Lots of selection, furniture is readily available. Painless process. Thanks Christopher W!
Khadija Has Great Knowledge About The Equipment And Very Helpful With The Financial Strategy
Khadija was wonderful , she really helped us find the perfect set for our family !!! I would love to work with her again !
Christopher W rocked it out for us today and found us our perfect new den furniture! I couldn't be more pleased with his personable service and dedication to get us exactly what we were looking for!! Highly, highly recommend Christopher W!! Come see him for any and all your home furniture needs!! Melissa D.
Great meeting with Christopher W. at Ashley Furniture on Hull Street. We gave him our budget, what we were looking for and within 15 minutes were making a purchase. Excellent experience buying furniture without any pressure.
Working with Chris Wallace was an exceptional experience very knowledgeable and experienced we were very happy with the purchase initially came in the store for one bedroom suit and left with two such an incredible deal we couldn’t pass up. Thanks again Chris
Khadijah was amazing she was very attentive, and gave me my space to browse. She was also not too far away that I couldn’t ask questions if need be. I ended up getting a living room set as well as a bedroom set. If you’re looking for furniture definitely check out Ashely’s and ask for Khadijah!
Chris Musick was phenomenal to work with. Great guidance when I had questions He had my best interest in mind start to finish. Thx Chris and Ashley
Chris Music helped us and was fantastic. Thank you!
Kim and Kenny were wonderful! The best in town!
Ryan was extremely helpful and didn't hound me which is always a problem at other places. Definitely appreciated the quick and helpful service
Stephen was great! Extremely helpful and gave us great advice
Greg was AMAZING!!
I loved Mr.Kenny & Ms.Kim great customer service helped me find exactly what I was looking for . Definitely will be back
If you shop at this store my advice to you would be to avoid the salesperson by the name of KHADIJA TOUMI. She will do anything to make the sale to include leaving out important information, miscalculating the price, and just flat out not being honest with you. Once the sale is done, if you have any questions or concerns and you reach out to her in a reasonable time frame she will say "let me see what I can do" then never get back to you.
Stephen greeted me right at the door & was eager to help right away 😊 I will definitely be back for all my family’s needs.
Khadija provided an absolute amazing experience even on getting my furniture delivered in the time frame! Thank you soo much Khadija!
Stephen banks was great
Chris Music was an amazing salesman !!
Great customer service with Chris music!!!!!
This guy Blake helped up above and beyond
I've been furniture shopping for months. I finally popped into Ashley to browse. Christopher W. showed me several options, was very patient with me and answered all my questions. I found what I wanted AND will be delivered later this week! Ashley Furniture is now my go-to store for furniture, and I will always ask for Christopher W.!
Christopher Wallace is very professional, and works diligently to get you the best deal possible, would highly recommend!
Chris was awesome! Thank you for all your help!
We found our new couch and easy chairs very quickly! Lots of great selection! Really good deals going on right now.
Blake was super helpful with both visits we made to Ashley to check out what we wanted before we made our final decision. The whole process was smooth and very efficient. Blake knew what he was talking about with everything we asked. Definitely recommend!
Blake and Kenny were AMAZING 😍. They took great care of my living room purchase... If you are in the market, make sure to see them
Blake was very courteous, patient and helpful!
Khadija was amazing in helping us select our new sectional!
Stephen Banks was amazing! He was knowledgeable, answered all of our questions, and was friendly. 10/10 recommended working with Stephen!
Had a great experience working with Will. He’s new, but you wouldn’t know it. He’s very knowledgeable, helpful and friendly. He also got us the best possible deal and incentives. We will be back to Ashley and would definitely work with Will again.
Chris our salesman was very knowledgeable. Great customer service!
Chris Musick is awesome and went above and beyond to make sure we got the perfect sectional! Go and see him for all of your furniture needs!
Blake was great and very kind and knowledgeable we will come back and see him again great experience
Chris Wallace was helpful and relatable. He held good conversation throughout the buying process.
Christopher Wallace has a good sense of humor and very friendly. He had a lot of patience with me and my husband.
Khadija was the best! Very knowledgeable and very helpful! Pricing and service were both great!
Ask for Blake. Super transparent about price. Spent the time to go over all options and not try to stick us with one type of furniture. Explained everything in detail.
Blake was super helpful!! Loved his transparency
Ryan Clutch was exceptional. No pressure, knowledgeable and responsive.
Steven Banks was extremely helpful and honest. We appreciated his efficiency.
Steven P. was very helpful. He took the time to help my grandmother find the right bed. The whole experience was great from beginning to end.
What a great experience with BLAKE!! He was such a knowledgeable and easygoing representative. My husband and I came back twice before we made a purchase and he was able to help us both times. We asked for him the second time because of our positive experience the first time. We felt no pressure, which made our purchase experience a pleasant one. Keep up the great work! Blake is first class!💯
Khadija helped us with our furniture buy! A great help!!
Blake was incredibly helpful and made the purchase of our new couch quick and painless. Highly recommend him!
Blake was amazing and gave me a rundown of all my purchases 10 across the board highly recommend.
Christopher W. Was very helpful, and helped us decide on the best furniture to buy for what we had going on at home.
Christopher W. did a great job. We received a good service without that much problems.
Khadija was amazing to work with! She was extremely helpful and also helped me with design ideas! Go see her for your next purchase!
Christopher W. was very helpful and helped us find exactly what we were looking for. He showed us a few options and we are very happy with the furniture we chose. We have shopped at Ashley before, and will continue to do so!
Ryan helped us out and was AMAZING. He was so patient with us while we shopped around the store and when we were finally ready to make a purchase he was so helpful in making the final transaction simple and easy. If we ever have to go back we will definitely be seeing Ryan again.
Greg did an outstanding job helping me choose a mattress and bedroom. I believe that I will be happy with my purchase!
Stephen Banks was a wonderful sales representative.
Stephen was great and helped me find the desk I needed quickly!
Stephen Banks was a great help and got us a great deal quickly!
I was looking for a new mattress for my new bed set. Met associate name will that showed me a variety of good mattresses. He even took the time to answer all my questions. Very professional and helpful. All around great staff Keep up the excellent work.
Christopher Wallace was great to deal with. Took care of our needs
Khadja was great !!! Very helpful.
Blake did phenomenal service with me in the store come check him!!!
Christopher Wallace was such a great help! He listened , and was able to help me get the sofa I wanted !!! 5/5 and I will be going back to him!.. ask for him when going to Ashley’s Furniture! -Tabatha S
Awesome
Greg did a heck of a job- very approachable- walked in he greeted me- showed me some stuff- wasn’t pushy very easy- I walked in at 9:45 and was all done by 10:30 - gotta live it
Excellent service from Khadijah!
Kenny Thompson, is an exceptional sales guy. He was very knowledgeable about his product and provided me with excellent customer service. I would definitely purchase from him again.
I had a great experience with Blake. Very engaging and welcoming. Will shop here again
Blake was wonderful!! Please stop in and visit this store. Everyone was professional, courteous and friendly!! DON'T FORGET TO ASK FOR BLAKE!
My family and I had the pleasure of working with Steve at the Hull St location. He was very helpful and made buying our sofa sectional an enjoyable experience
Christopher W. was very helpful and professional. Great experience provided.
Difficult to figure prices. Each thing I wanted a price on took an employee, a calculator and some secret math. Just put the price on it.
I wish I never purchased from here 👎
Great Customer Service.
Blake was great! He assisted us without pressuring at any point. He was very transparent about pricing and options. Would highly recommend if you are looking for new furniture
Blake was super helpful! It was a great experience working with him on our purchase.
Will was great!!!
Greg help us !!
Greg was awesome!!
Steve Banks took good care of us
Steve Banks was very helpful and attentive to our needs!
Blake was super helpful finding us a coffee table that looked great and was discounted.
We came in during an amazing sale, and the prices were awesome! We were greeted and helped as soon as we walked in the door. Greg answered all of our questions, and did a great job showing the showroom! 10/10 experience!
Great experience shopping with Stephen today ! Super easy process and very friendly sales person - will be back ! Thanks !!
Stephen Banks was amazing and has so much charisma you have to buy from him.
Kenny Thompson and Ryan Klutch were incredibly helpful and knowledgeable. They took time to really walk me through the process and make sure I got what I wanted for the price I wanted. No pressure. Great experience.
Steven Banks very knowledgeable also I have great previous experience with Steve!!
Christopher Wallace was very friendly and knowledgeable. Made buying furniture a fun and pleasant experience!!!!!! Will come back again ☺️
Blake was my sale person, very friendly and nice.
I met with Christopher there at Ashley furniture, and he was great because he answered all my questions and also we were able to get a better deal than was expected! Thank you Christopher and have a great:D)ay!
Chris music helped me purchase a sectional. He was extremely friendly, attentive, and helpful. Would 1000% recommend him if you choose to purchase anything.
Blake and will were great
Kenny at Ashley store and Christopher W They are a very nice person they are very patient and very helpful too.
This was a very pleasant and informative experience today! We dealt with Miss Kim and Christopher W. to purchase our living room furniture and I could not have asked for a better experience!
While searching for replacement furniture. I walked into Ashley Furniture and met Khadija one of the sales people. She was able to provide everything I wanted at a great price. Awesome!
Blake did a great job and I'll be back!
Khadijah was absolutely wonderful and very helpful. I would definitely come back to see her for additional help. Ashley has a wide variety of styles of furniture. Too hard to make a decision!
Kadisha was a great help. Nice building great customer service.
It was very nice very clean smelt good everyone was very friendly
Blake helped and was great
Chris was so easy to work! He helped us with every detail and even the financing! This is my third time buying from Ashley and would highly recommend to everyone.
Blake was very professional, fast and through. He was Also training Ryan, and was showing him step by step how to process his the same
Khalifa was absolutely wonderful. I had a great experience with her.
Christopher W was polite and helpful. Thank you so much for making it so easy
Today my wife and I had a wonderful experience working with Christopher W. He was generous with his time and very helpful. We were able to find exactly what we were looking for without having to deal with any hassle!
Stephen was great to work with!
Kenny was very knowledgeable in helping me with my purchase today. Great service and communication. Highly recommend!
Another 5 star rating for the Ashley Furniture store on Hull St. With the thorough support and customer service I received from Kiana this morning, I'm all the more satisfied with my decision to shop at this store. Good customer service is like good medicine and this store seems to be at the top of their game (way to go Kim/Mgr). Thanks again Kiana for your expedience and sincerity.
I just wanted to thank Christopher W for helping me today. He was very friendly and extremely knowledgeable about what I was looking for. He was not pushy at all and allowed me to take my time testing out multiple pieces. Thank you, sir!
Blake was great to work with.
awesome service stephen banks quick easy
Chris was very helpful, quick and on point with our purchase. A pleasure to work with.
Don't fall for their tricks. Literally don't honor their words. They tell you something, and then when you actually want to purchase the item, the story changes. Basically they're just trying to get the most money out of you.. not worth it. Can buy the same items online or Amazon at least that customer service is about the customer.
Cristoffer is the best
Christopher W was great! Very helpful and informative.
Christopher W. was friendly, knowledgeable, and easy to deal with! Would highly recommend him!
Chris Music was super helpful and friendly. He was patient as I added and changed. He gave me prices on all my changes and gave me time to decided. No pressure and was honest when asking questions.
I came in with my husband to buy a couch set and had excellent help from Chris Musick. He helped us get the best deals and benefits and was great to work with and answered all our questions.
Christopher W. And Kim were a great help finding us a couch at Ashley Furniture. Thank you for your expertise.
It was ok
Had a wonderful experience. Chris w was very helpful
Kenny was OUTSTANDING I left the store very happy with his customer service ☺️
He helped us get a very comfy bed!!! Very kind and nice.
Stephen M. Banks we appreciate your help and the superb customer service you showed. If you are looking for furniture at a great price visit Ashley Furniture and ask for my guy!
The salesman I worked with, Stephen Banks, was very helpful in finding me the right couch for the right price.
Kenny was great! Very hospitable and well-versed on every product we inquired about. Would highly recommend both him and this store any day of the week.
Christopher w Is a Very good and friendly and very helpful salesman Made me and my wife feel very good about our purchase.
Khadijah and Cody were wonderful in helping me find and purchase a bed.
Chris Music was great awesome service
Khadija was great!! Very professional and patient!!
Khadija was absolutely amazing. Made me feel comfortable throughout the entire purchase. Never pushed me into something I didn’t want. So happy with my new sofa and loveseat !! (:
Working w/the Sales Rep Christopher was well worth this trip. His knowledge of the store, the layout and where specific items are made this a seamless one stop shop. His attention to what I wanted did not go unnoticed or fall upon deaf ears. I was assisted with making my choices and not what was pushed upon me. He switch gears with ease and genuine customer service and for that I am grateful. Good job Ashley Furniture Store on top notch salesmanship.
Chris W had dealer with me and I’m a very indecisive person. Definitely would recommend. Was patient throughout whole process
Christopher W has amazing patience w an indecisive people !! 10/10
Greg did a great job of breaking down the 2 beds that we were looking at. He explained and demonstarted the different features of the options for the smart base.
So grateful to have had such wonderful customers service today. khadija from Ashley and her team, made there efforts to be available and accommodating to my purchase. Great job to the team at Ashley’s on Hull street. Bravo!!!
Stephen Banks was great in helping me find a new mattress quick and easy. Listened to my preferences and got me what I needed. Took less than 30 minutes
Mr. Stephen Banks was very helpful with my purchase, he was really detailed about explaining the different prices and bedroom sets. Very recommended
Thank you Stephen Banks for your help!
Chris was amazing, truly put a lot of passion into selling and recommending the best option for my family.
Khadija help us today with our purchase of furniture. Very friendly and very helpful throughout the whole process.
Christopher W helped us find the perfect recliner to suit our needs. He was professional and courteous through the process and made our experience great. He allowed us to browse without hovering and was there for questions and to complete our purchase. Thank you Christopher!
Stephen was very helpful! Great experience with our purchase
Blake was very helpful and friendly.
Stephen Banks was a wonderful associate. He help us find what we wanted and was very professional and polite.
We had a great experience! The staff is very friendly, and Greg was fantastic! They had everything we were looking for, and at a great price! We will come back to this location again for our furniture needs.
Stephen Banks is extremely helpful and personable. I made sure that WHEN I was ready to purchase my first official set of furniture, that I came back to work with him again. Thanks so much Stephen you are much appreciated! :)
Khadija was extremely helpful took the time to find matching chairs for the sofa that was picked out and stayed late for me to get off work
Blake and Chris W very good customer service
We had a great experience with Blake is customer service was on point and he was professional.
SkAkie was professional and efficient and I enjoyed my experience with her.Dhe was also very perceptive and helpful.
Christopher W. was very helpful and accommodating. I already knew what sofa I wanted and he took care of everything over the phone. All I had to do was come in to review the details, pay the deposit, and sign the financing agreement.
My son and I had a wonderful experience at Ashley on Hull Street Road. We went in to browse around the inventory at the beginning of the week. Stephen Banks was our salesperson. He did not hard sell/pressure us to buy. Instead gave us breathing room to perused the showroom and was there when we needed him. We decided that was where we wanted to shop and returned at the end of the week to finalize the transaction. Overall, it was a great experience. Stephen was friendly, knowledgeable and patient. We will recommend others to Ashley! Thanks Stephen.
Thanks, Christopher W for all you assistants today. Made the experience simple and easy.
Our salesman Stephen (Steve) provided great customer service, listened and responded to our needs and preferences, and answered all of our questions thoroughly. We were able to find the right pieces of furniture in their vast showroom. Overall a great experience for us.
Christopher Wallace has great customer service skills, very informational and gave great conversation
Woeked with Cody, easy, quick and great experience. Thanks
Stephen Banks @ the Ashley Furniture in Midlothian (Hull Street) was immense and greatly helpful. Would absolutely recommend him for any future furniture or mattress purchases!
Thank you Stephen! You provided excellent customer service.
Khadija was very helpful and we landed on our couch for our new apartment. Came back a second time and Chris W. Helped me pick out a bed.
We had a wonderful experience shopping for a sectional with Khadija. She spent a great deal of time and was extremely patient with first time home owners buying their first new furniture. She was very informative and professional. The store offered so many wonderful choices. Thank you for your assistance.
When we walked in the store, we were greeted by Adrien. He was very informative about the furniture and he allowed us to walk freely throughout the store to look…and checked on us occasionally. He helped us throughout our whole process because we ended up purchasing something.
Adrien was absolutely amazing! He was very informative and made sure we were comfortable with our buying experience.
Blake was amazing he attended my parents and I amazing definitely recommend him 100%
Blake was great help with all my questions.
Khadija and Kim were a very great help!!!!
Great service! Khadija was super helpful!
Tae was very helpful and kind during the entire looking and buying process. Left feeling as if we got the best deal possible. 10/10.
Easy shopping experience with help from Khadija.
Stephen Banks was awesome to work with when purchasing our furniture for our office.
Great experience. Lovely furniture and wonderful experience. Christopher W. was super helpful. Thank you!
The have a really a good service and patience. Blake is a really good person 👍🏽.
Stephen was informative, helpful, courteous, and he had a great sense of humor. Superb salesman...
Khadija was very helpful and kind! We are very happy with the service.
Blake was great to work with.
I had a great experience with Chris Music. He was very knowledgeable and kind. I was very pleased.
great service and assistance very nice people!
Great customer service and selection! Adrian helped us find a sofa in our price range, and super comfy!
Khadija was extremely helpful, very pleased with the entire experience!
Had a great shopping experience at the Midlothian Ashkey Furniture store. The salesman was friendly and knowledgeable. He helped us find exactly the right pieces we needled. Would definitely come backfir future purchases.
Khadija was great. I had an idea of what I wanted but she showed me several different styles and found one I liked in just a few minutes.
Stephen Banks was kind and attentive 10/10
Kenny Thompson Best sales person ever . Very informative , and pleasant .
Stephen was a pleasure to work with. Professional and knowledgeable. Highly recommend.
Fast and efficient visit and sale. Very personable sales person, Stephen Banks.
Khadija was Amazing! Go see her, she will take care of you in finding all of your furniture needs! 😊
Stephen Banks was great to work with! The process of buying my new dining room furniture was smooth and great experience!
Akia was extremely helpful. We were able to make our purchase with her help. She was very professional and patient with us. We found exactly what we were looking for.
Chris Wallace was very help to us. He gave the information we needed to make a purchase.
Christopher w.
Great experience. Chris was excellent.
I love me some Chris Musick!! Customer service is impeccable!!
Akia has excellent customer service and is a great asset to this company. She made our experience wonderful and stress free. She was very knowledgeable and patient with us and went above and beyond to help us. We need more customer service associates like her.
Christopher W was very helpful and let me look around by myself which I like. Was available when I found what I wanted. Highly recommend.
Blake was very helpful. He’s great at his job.
We received great service from Blake and an excellent price on our outdoor furniture purchase.
Blake was incredibly helpful, without being overbearing. He was open and upfront about our options and the cost. He gave us plenty of time and space to make our decision! We would definitely return to Ashley furniture and ask for Blake!
I ordered two couches with Ashley furniture. We were greeted as soon as we walked in by Stephen Banks. He was very polite, not pushy, did not try to sell me anything I wasn’t looking for. It was a great experience for my first, brand new, furniture purchase.
We had great experience at Ashley Furniture! Ask for Christopher W. he’ll set you up!
Blake was super helpful!! Would recommend
Christopher W. was a pleasure to work with! He helped us secure a lift chair for my mom ASAP and treated us with respect and kindness.
Blake did a great job
Stephen Banks was a wonderful salesman. He helped us find the bedroom set and mattress that is perfect for us.
Chris Musick was great! Very helpful! Highly recommend!!
Chris Music was great! Highly recommend
Blake had good patience with us &gave us a thorough understanding of the information that we needed.
Khadijah did a great job with us today! Very helpful and pleasant. We will come back.
Khadiga
Chris Musick was our salesman. He was awesome and quick to answer any questions we had and get us a great couch.
Blake was amazing. He was so helpful and really worked with us and took his time. Definitely recommend using him when coming here. Best customer service ever!
Smooth and fast purchase with the help of Kenny. He was really helpful and professional. I bought sofa set with recliner. 3rd time buying in this store, never disappoints🙌 👌 -Alvin
Blake was wonderful and so patient with all our questions. We will be getting our new furniture fast.
Khadija was a joy to work With!! Very professional and informative. Great Customer Service!
(Translated by Google) 10 your attention was perfect, thank you (Original) 10 su atención fue perfecta gracias
Chris Musick was wonderful to work with. He was very knowledgeable and made the whole process quick and easy.
Knowledgeable, courteous and flexible with our requests. Not our first visit, not our last. Akia was wonderful!
Khadija was a wonderful salesperson! She took her time to help me and meet all my needs! Will be back to work with her in the future!
I purchased a bedroom set from this store. The order was placed on September 30th. Here we are December 21 and I'm still waiting for the 2 nightstands. They keep giving me dates and still I wait. I made the mistake of letting them deliver the rest of the set otherwise I could have gone in and cancelled the order. I'm sure some have come in and they just get sold to other customers. Here's hoping sometime in the new year I'll get what I paid for. I would not buy anthing from Ashley again!
I visited Ashley furniture in Midlothian, VA. I was debating on what dinning room table to purchase. Stephen Banks was a great help and associate with assisting me with my decision and purchase.
I just wanted to say my experience with Christopher W was great! He was very knowledgeable and friendly and helped me and my daughter pick out her very first sofa chaise for her new apartment! Thanks again Christopher
Chris W was very professional and straightforward in presenting sale price for a sectional . He was rather knowledgeable of the product and answered all my questions .
Everything was 5 star...especially Khadija...she was top notch
Christ is the best!!!!
Chris Musick was outstanding… very helpful, patient, and knowledgeable. I will definitely do business with him again!!!!
Super helpful without being pushy at all. Made the process so easy.
Noura was very helpful and professional
Great experience buying our sectional with no heavy tactics to upsell or add other items. Khadija made the process very easy and quick.
Chris musick
Super helpful, amazing customer service
My experience with Stephen Banks today was wonderful. He was extremely knowledgeable how to floor plan all of my furniture needs to fit the dimensions of my new apartment home based on my personal floor plan. I was able to purchase a complete living room space and 2 bar stools for my kitchen counter. I also purchased 2 matching dressers asbestos D as chair side table. All of the furniture pieces were masterfully matched with color matching scheme and wood finish. I am very happy with all of my purchases and can’t wait until everything is delivered. It will be an outstanding and beautiful living room, bedroom, with dining bar stool chairs. Thank you, Steve and Ashley Furniture for making my experience so memorable and special.
Khadija was great!
Noura was so helpful in my purchasing experience!!
Most Definitely a horrible business to deal with. If you have had a bad experience please report them to Consumer Affairs and the Federal Trade Commission. I have been attempting to get over $1800 refunded since Sept!!! Canceled an order within hours of placing it...SAME DAY. They originally agreed to cancel and refund but now are saying ALL SALES ARE FINAL and you have store credit. Well....the sale can't be final morons as there was never a fully completed sale. We never received any product and canceled before the order was fully processed. We don't want your store credit...we want our money you stole. I have turned them in for fraud twice on this issue and I am currently waiting on the Consumer Affairs office.
Amanda is amazing and an asset to this company. I've never know a person who knew so much about mattresses and everything else. Very friendly and personable.
I can't post a picture of the sectional I purchased because after 2 months I have still not received it. After getting a call last week saying it would be delivered, I heard nothing and got nothing. My goal of reaching a manager for a refund has been hopeless as I'm given the runaround, promised a more expensive couch (why am I paying more after two months of waiting and for a couch I didn't even order??), and my calls are ignored. I will NOT be back and will be taking any action at this point to have my money refunded, whether that be refuting the charge with my bank or taking legal action.
I wish I could posy a photo of the sectional I ordered on October 16th, but unfortunately after 2 months, I have yet to receive it. I have contacted them multiple times trying to find out the location of my items and just a week ago received a call telling me delivery would occur on December 9th. Still nothing. Just yesterday I was told that the couch I ordered specifically believing I could remove the cushion covers to wash them that actually they're not easily removable. Requests for a refund have been met with the runaround. Chris attempted to upsell me another sectional (no removable covers) and I have yet to receive the promised callback from a manager. If you're looking for some furniture, steer very clear of this Ashley.
We bought 2 sets, both fell apart. Visited recently to look for recliner, still not made well.
The people were responsive and readily available. Merchandise and pricing as I would expect. Refunds are store credit only.
Christopher was very nice and helpful in helping me and my son pick out a new Sofa! Thank you Christopher!
Christopher w. Gave us a very good deal and was very helpful throughout our whole visit.
Christopher W was so helpful!
Blake is awesome From start to finish. He made our buying very easy. Great personality, great customer service
Stephen Banks help us to buy our dinning table he was very nice person.
Great service!
Stephen was great! Answered all of our questions and gave great input!
Noura was very knowledgeable and professional, enjoyed my experience at Ashley Furniture today and the money I saved.
I have always bought my furniture at Ashley. My last experience is the worst. I bought a box frame for my bed on black friday [11/25/2023], but until now, I haven't seen it[12/7/2023]. Customer service said a manager will reach out to you but never did. Uptill today I don't know when I'll get my furniture. The sad part is they took my money but never produced the service. Be careful when buying.
Very relaxed no pressure at all but Khadija was always available to answer questions. And gave us prompt service when we were ready to make our purchase.
Akia was very helpful and patient helping me and my grandmother find the right recliner!
Blake was very attentive and helpful he went above and beyond!!!
Blake BecknerGreat customer service . I had him show every mattress and couch in the showroom . Never got upset at any questions I asked . If you go to the Hull St store be sure to look him up !!!!
Wonderful experience! Fast and easy to understand everything. Blake was great!
Chris Music and Jordan were so helpful best customer experience ever. We came in a few times and had to make some changes. Chris was extremely patient and showed us all of our options and made changes accordingly. Jordan helped us very quickly and made the experience very delightful. We are extremely excited with our purchases and can’t wait to have them delivered.
Christopher W. was very helpful in showing us the sofa selections and styling options.
We recently visited the Ashley Home Store in Midlothian. We were greeted by Khadija and told her what we were looking for. She guided us right to where we needed to be and when we were ready with questions, she was readily available. It had been a while since we bought new furniture and Khadija was very knowledgeable and resourceful from the fabric/wood to the inter-workings of each piece we were looking at. She was able to order our furniture, just the way we wanted it configured and even sent us the dimensions of each piece of furniture we bought so that we could “see” what it would all look like once it was delivered. She made our decision and transaction easy and we look forward to working with her and buying from Ashley Home Store for all our other furniture needs!
We had an outstanding experience in this store on Hull Street in Richmond VA! Our sales associate, Khadija, was amazing, very helpful, and wonderfully patient with our decision-making. We would highly recommend asking for Khadija when you visit this Ashley Furniture location. They have MANY high quality furniture options to accommodate many styles!!
We recently visited the Ashley Home Store in Midlothian. We were greeted by Khadija and told her what we were looking for. She guided us right to where we needed to be and when we were ready with questions, she was readily available. It had been a while since we bought new furniture and Khadija was very knowledgeable and resourceful from the fabric/wood to the inter-workings of each piece we were looking at. She was able to order our furniture, just the way we wanted it configured and even sent us the dimensions of each piece of furniture we bought so that we could "see" what it would all look like once it was delivered. She made our decision and transaction easy and we look forward to working with her and buying from Ashley Home Store for all our other furniture needs!
Salesman Christopher W and store manager Chris were very professional and patient with us as we were deciding on our bedroom set. Made a major purchase decision based on the kindness and personable individuals we were fortunate enough to work with! 10 stars still would not do them justice!!
Very helpful!
Noura help very well
Thank you Moura, she did an awesome job, will come back again
Blake was amazing !!!!
Christopher W was so professional and awesome! He was so knowledgeable in the different mattresses and pillows! Will definitely be back first of the year for the new years sale to purchase living room furniture! We will definitely be asking for him to help us!
Chris musick
Chris Music. Was very helpful and accomodating even though I changed my mind twice.
Quick, clear, and very easy!!! Stephen Banks was amazing and extremely helpful!
Chris Musick was helpful, friendly, warm, and not overly pushy, which is appreciated. Great experience!
Khadija was a nice salesperson, she understood our need , she got us what we need and we love our new sofa.we will come back and see her again
Taylor was great
The sales person Noura was very helpful and was honest showed me everything that was going on in the purchase process will be there again
I cannot recommend this store after my experience. They have nice furniture and somewhat competitive prices but this wasn't my issue.. When I first walked into the store I was greeted and I looked around and eventually salesperson Noura assisted me with prices,looking around at different bedrooms sets and answering my questions. On this visit I was given a business card I believe and I got her number for any questions that I may have later on. She also text me. A few days later I returned to the store again. I stopped by just to look again, take measurements. I assumed my sales person wasn't there that day but she was. I spoke with her briefly and left. I told her I will be back because I was waiting for black Friday sales to see if prices change and compare to other Furniture Stores. I returned and this is where things went down hill. After taking several pics, going over the prices, comparing prices and Furniture. I decided this day, okay I want said Kind size bedroom set. Noura discussed the prices. At first I was uneasy with the total because early she mentioned another offer that I assumed would give me a better price but it didn't. I did feel as if the price changed often due to certain promotions but whatever. I sat with the sales rep for at least an hour before heading to customer service to checkout. She was working with another couple at the same time but I PATIENTLY waited for her. Once she sat with me to write up everything I wanted, I asked her at least 4 or 5 times about the price. She went over it and over again until I was clear and understood everything. Now he's where the problem started. I go up to checkout with Noura, upon doing so the GM came out and she told her she had to look over the sale. Basically my sales rep had to layout everything and prices etc. The GM said no, this number isn't correct you're adding her as a bronze customer whatever that meant. Basically my sales rep had a price on there that only applied to customers applying for credit. The difference between what Noura told me would be the price and the GM was $400. She told my sales rep that the price given was if I were applying for credit. Noura looked at me as if I were going to use their store credit. I told her No. I was paying cash or use my debit card for the bedroom set. I was going to pay outright. I never once told Noura I needed any store credit. I even mentioned on the first visit I would be paying for it outright. Long story short, my sales rep was clueless, the GM somewhat chastised her and made the sale flop. I eventually left. She missed out on a $4400 sale, and whatever that is in her commission. The store missed out on a customer. I took my business elsewhere and spent double, because I ended up buying a mattress set too. My sales rep Noura was pushy in the end constantly asking me to use their store credit or some other shady program which doesn't run your credit. I didn't need any of it, I had cash or debit to pay outright. The GM caused her to lose a sale. She should have allowed the sale to process and talk to Noura about the numbers later. I left that night, Noura still text me. I told her I was not returning and I took my business elsewhere. It was a waste of time. Do not shop here go somewhere else. Go elsewhere where you can simply walk in & see what you like, buy it and go and not constantly asked about applying for store credit that you don't need.
Nora was amazing!
Excellent service. Stephen Banks will get you right.
Chris Musick was very helpful with helping me select a new bed frame. He answered all my questions I had.
Blake was awesome! I walked in and walked out with EXACTLY what I needed. Highly recommend.
Where helpful
Khadija was great !!! very knowledgable and helpful ! Thank you so much !
Khadija was very helpful in guiding our selection on a love seat and a mattress!
Excellent service. Pleased with the items purchased.
We got a very well constructed sofa. The price was good and they had it delivered in a few days.
Chris Musick is an awesome salesperson. He was very helpful and patient.
Blake was wonderful to work with. We were able to sortou and purchase 6 rooms of furniture in just three hours. Thank you Blake.
Taylor was great; very patient and accommodating!
I recommend Mr. Christopher W very patient and great sales associate! :)
Khaidija was amazing!!!!
Khadija was friendly, kind and made the furniture process super easy.
Khadija was very sweet, respectful and patient with me and my husband. I definitely recommend her!!
Khadija was super sweet, very patient and very respectful with our choices. I am a very picky person and im very happy with my purchase. I recommend you working with Khadija.
Khadija was helpful and very patient with me.
Will, was very helpful, friendly and knowledgeable. I would definitely recommend Ashley store, I give 10 stars to Will.
Amber was such an amazing person to work with. She was kind, patient, and very on top of everything. She made our experience in this location comfortable and we weren’t pushed into buying anything! We are looking forward to getting our new couch delivered.
Christopher Wallace was excellent! He was patient, knowledgeable, and went out of his way to walk me around the showroom to ensure I was in LOVE with my purchase
Very respectable and pleasant experiences with Khadija! Definitely will be a returning customer! 5 stars hands down ⭐️⭐️⭐️⭐️⭐️
Khadija was very sweet and kind and helpful with the purchase.
Blake. Excellent customer service
Great experience working with Chris Musick!. His patience and product knowledge is outstanding!
I really dont leave reviews, but this occassion i had to. When myself and my family arrived we were greeted, and was asked if we need help as well black friday deals were explained. Noura was awesome she gave us space to think and was not hovering around us. She was very friendly and kind tonmy wife and kids. I would highly recommend her
Christopher Wallace was great explaining everything. I love professionalism and I really enjoyed talking to him.
Wasn't expecting to make a purchase when I walked in, just looking for a chair for my library. Found something that worked perfectly. The staff (Blake) was extremely helpful. Found something I liked and he looked for other options that saved more money. But I like what I like. Appreciate the effort though. You don't often find sales associates down sell you. As someone who hates when sales associates follow me around or talk to me, him down selling actually set me at ease. Likely would not have purchased my perfect chair without it.
(Translated by Google) It was a pleasant (Original) Fue una grata
Jordan did a great job explaining how sofas will be delivered and financing details.
Khadija was very helpful and stays professional. Keep up the good work.
Christopher W. was absolutely awesome. Helped us find what we wanted and made the sale happen. friendly all around service.
Christopher W. was so helpful, friendly, and found us the best deals. Can not recommend him enough!
Blake was a great help and extends amazing customer service!
Chris Music and Amanda did a great job of taking time to walk through the many different options and questions we had for them. Nothing but great experiences at this Ashley Home store!
Chris W was quick and helpful
Stephen Banks has been super helpful!
Taylor and the Ashley staff were kind and very professional! Thank you for helping me set up my space!
Stephen Banks was very great and helpful with us purchasing a sectional couch. He was very patient and understanding after every question we asked him.
The overall experience was well worth trip, the whole buying process was easy and fun with salesman Chris Musick.
Edit- Original sale was great. After you sign the papers or sign the check it all turns the other way. Delivery goes wrong, they only bring half your furniture, half that is broken. Then delivery company T&T will break your things and swear they didn’t do it. 2nd round of delivery more things forgotten at warehouse and more pieces broken. Last deliver supposed to arrive with final 2 pieces. Get phone call that 1 of 2 pieces is broken and it the original one that was forgotten at the warehouse. Don’t waste your money at this place. They tell you what you want to hear but once you sign the line you are stuck with all the bullcrap you can return. anything for your money back. Salesman Chris was awesome. He took the time to show us everything we wanted to see and found us exactly what we wanted. Great experience!!!
We went to Ashley home store everything iare nice,Christopher the representative was very helpful
Christopher was an awesome assistant very patient and helpful.
The store staff was friendly, quick, and helpful. Noira helped me out and did a good job helping me find the right chair.
Blake was knowledgeable, helpful, and friendly.
Chris Musick was very knowledgeable as well as very helpful in my furniture purchase. I felt as if I was his only client and he took his time with us. I appreciate his kindness and patience. Thank you!
Blake was great ! He gave us a warm welcome without being overwhelming. He allowed us the time to walk around and browse all while checking in on us. We found an amazing chair for our nursery on a Black Friday special. I would definitely recommend Blake for all your furniture needs at Ashley.
Khadija was fabulous! She helped my mother through the whole process! She made sure that my mother got the deal that I wanted!
Khadija was fabulous! She helped me through the whole process! She made sure I got the deal that I wanted! Please come see her👍🏾.
Christopher W really helped out a lot! Much appreciated for his service!!
Blake was kind and a good seller
Khadija was awesome!!! She showed me a variety of options to find my perfect sectional!!!
Chris Music was outstanding!!! Very helpful and knowledgeable!!
(Translated by Google) Khadija I like the attention (Original) Khadija me gusta la atencion
Khadija did a great services with my parent and was nice towards us! 🤭
Chris W. Was amazing!! Very professional and knowledgeable! Thank you Chris for making my purchase seamless!
Customer service was amazing. Akia was so pleasant and professional and worked with me until the sale was final. If you are looking for a no pressure salesperson, go see Akia!!!
Great experience, Jordan was very nice and worked out a great deal on a new sofa and loveseat!
Easy no hassle shopping. Jordan was super helpful!
Chris W. was very friendly and attentive. Worked with us through all our options and changes. Second time purchasing furniture from here and had great service both times. The Black Friday sale prices are great too!
Khadija was super informative and helpful!
Chris Music was so helpful with everything. Highly recommended.
Blake B was very helpful and accommodating! Very pleasant shopping experience. Thank you!
Blake was incredibly helpful and patient as we looked for our new furniture pieces!
Great sales job, I think I'll get me company to try and hire him LOL!!!! Good job Blake!!
blake and kim were awesome! thanks for hooking us up with our first purple mattress! :) 10/10 would recommend
Stephen Banks is a great sales person with a very upbeat personality! I enjoyed working with him and he went out of his way to help me with my purchase!
Amanda was amazing!!
Noura was great and very patient with my three day procrastination of decision making. She made it easy to order in the store instead of my normal online purchases, even going as far having take pictures of what I see online for for to get in the store. She is exceptional at her job thank you.
We had a wonderful experience at Ashley’s home store today. Blake B. was great. He was very professional and pleasant.
I was helped by salesperson, Khadijah. She was very pleasant and thorough. She was also very patient. I am very happy with my experience.
Jordan and the entire team was awesome
Great experience, Akia was extremely helpful!
Fast friendly and affordable
Great experience, Chris was very helpful and made us feel welcome
Great customer service by Jordan. Entertaining and professional! Will be back.
Christopher w was awesome
Khadija very good work
Great service and super fast delivery .
Blake was very helpful. This is the third sofa I have purchased from Ashley Furniture. I've been very pleased.
Noura was great very helpful
Informative and helpful
Had a wonderful experience with Jordan! Really helped us find a couch that could stand up to our dogs! Very patient and helpful!
Khadijah was vey nice and professional she get me what I needed for great price , will come back to see her and will recommend her to all my friends .
Khadijah is a good person, she helped us with looking for our furniture
Chris Musick I would like to say I'm very impressed with the time and help deciding what was best for my furniture choice. I am very happy with Chris and will be being the rest of my furniture soon . I am going to recommend him and your store. Thank you Louise Duffany
great customer service Chris Musik
Blake did a excelente job with us
Chris Musick, very polite, very helpful, nice person.
Khadija was a great help & very knowledgeable. If you’re visiting the hull at location be sure to ask for her!!
Ideal style, price and comfort. Delivery time beats most local store. Sales person was great.
Taylor was fantastic Friendly very helpful Answered all of our questions Very Patience Great job!!! Thank you
Blake did a great job explaining our options.
Christopher W
Great service. Patient sales team. Taylor was amazing! Stop by the Midlothian/Hull Street location and check her out!
Christopher W. was helpful and courteous. It was a pleasure doing business with him!
Furniture was supposed to be delivered on a certain date. Didn’t arrive until 5 days later. The complete order was not on truck. Called store and was told the item was at the store. Drove to store and item wasn’t there. So frustrating. Think twice before you buy from Ashley Furniture.
Stephen is very helpful and knowledgeable. Definitely recommend if comming into the store
Blake he's the best, very polite
Chris musick and Kim were phenomenal. They made purchasing our new couch easy. Chris and Kim never pressured us
Noura at Ashley Furniture on Hull Street is absolutely fabulous! It was the best furniture experience I’ve had in a long time! Ask for Noura! You’ll be glad you did!
Wonderful!
Salesperson was very knowledgeable and helped me make the best decision for my situation.
Great and quick service. They were helpful in choosing the right configuration of a sectional couch
Blake offered great customer service and got us in and out quickly after we chose our new furniture pieces
great experience! Overall very helpful employees, Khadija was extremely kind and helpful by matching and helping us get the best price possible for what we bought.Would recommend and would go back to her again.
I had such a great experience with my purchases here. I was lucky to have both Chris and Jordan walk me through the process and they both were awesome, very knowledgeable of the products and what would be best for my needs. I will be back for sure
Taylor was amazing. She asked my husband and I what we wanted , listened and found exactly what we were looking for. We even found more than what we were looking for lol. Overall great customer service. We will definitely be back.
Excellent service here!
Blake was great to work with! We found a great mattress for a great price. Everything was easy!
Khadija provided outstanding service! Will shop again!
Christopher W. was absolutely AMAZING. My mom and I been looking for a new sofa set so we decided to go to the store to see what they had and he welcome us with the warmest smile. He was so relatable, made us feel at home, was super helpful and patient through all our questions. I highly recommend him if you’re visiting the store. You would not be disappointed.
Chris Musick has a great personality and very knowledgeable.
chris musick did a wonderful job! quick and easy experience
Our salesman Blake had said the table we bought was in stock and should be delivered around the following Saturday prior to Thanksgiving. Either he lied or his system was incorrect. The table is on back order and the expected arrival date to the distribution center continues to get pushed back. Very disappointing shopping experience.
Great furniture and great prices. Salesperson Akia answered our questions with no pressure. Highly recommend!
Taylor was soooo helpful! Went in for just a chair and bought the couch and loveseat as well!
Chris W. Thanks for your help!
Chris W
The service was great and Akia was awesome!
Jordan was great 👍 Thank u so much
Amanda Torres was great to work with!
Chris W. Was great today! Super helpful and very nice got us a great price! If you go to Ashley Furniture request him!
Taylor was amazing! Very friendly and hospitable. She made sure we had what we wanted and also made sure we got all the savings we were due! Definitely a great experience and we will definitely be back.
Outstanding customer service from Blake. He really helped us pick out a beautiful bed set for our son, and the price was amazing. Ashley has amazing furniture.
Jordan and Dave was very attentive an helpful. The shopping experience was pleasant. We found a desk for he home office. It was a perfect experience
Super friendly staff and an insanely easy process to work through financing and item selection. Chris Music made it essentially painless to work through getting everything I needed along with making sure I saw every option available.
Noura was my sales representative and she was awesome! She walked me through the process and answered every question I had. Great experience! I’ll be back again.
Noura was very nice and was persistent she recommended good options and didn’t push us to buying anything bas quality but over all she is an amazing person to work with.
Noura was so fantastic! She helped my husband and I choose a new bedroom suite and mattress/box spring set for our new home. We shopped the store's Black Friday deals and she ensured that we maximized all discounts that were offered. We returned to the store mulitple times. When Noura wasn't there, she offered her time on her day off to talk through the numbers over the phone. Noura was so helpful and we can't wait to benefit from our new bedroom furniture!
Today Blake at the Midlothian store helped us find the perfect mattress! He was friendly, informative and genuinely wanted to find the best mattress to suit our needs. I always appreciate the warm and friendly nature of the staff here and it’s why I’ll always buy from Ashley! Thanks again for all of your help!
I had a great experience today and got what I wanted. Jordan was a great help!
Greg Brown and Chris Musick are outstanding workers they are great listeners and have great communication skills and their best interest is in giving quality service and providing what the customer is looking for.
Christopher W was excellent!! My mom will be happy!!
Excelente servicio gracias TAYLOR
Very nice
Chris M. was super helpful, patient and took the time to review inventory and options with us! Two thumbs up!
Blake is the Mans! He showed us everything in the store. Super patient and attentive. Will definitely come purchase from here again.
Blake helped us fund the right sectional for our family at a great deal. Highly recommended 👌
Khadiji was a outstanding sales rep.
Everything was wonderful at the store. Thanks Akia & Jordan.
Chris Musick was great! He helped with measurements, sending me pictures and provided great product demonstration on durability of the product. Very knowledgeable salesman. Guaranteed to shop with him again.
Cris was a great salesman thank you
Khaidija is super helpful My experience with her was so satisfying super quick and easy
Noura was so nice to us she was helping us to find a bed
It great experience with Blake and Jay!!! We will come back again!!!
Akia was wonderful! Helped my step-daughter pick out the perfect bed and mattress! Super helpful!!!
Great selection and very friendly, knowledgeable sales team. Chris Musick is very personable and answered all our questions and helped us find the perfect couch that met our needs.
Khadijah was a very nice sale person, very polite, professional, caring , I will recommend her to everyone, GREAT JOB
Nice service. On top of stuff. Stephen Banks
Nora was extremely helpful. We so enjoyed working with her. Will definitely come to this store and ask for Nours for our future needs.
Stephen Banks was super helpful and accommodating. He gave us the space to look around, was quick and accessible for questions and we were in and out in less than an hour.
Jordan and Amanda were outstanding! An easy and enjoyable experience for sure.
Khadija was amazing!! I told her what I was looking for and she took me directly to the showcase room where those items were located. She's awesome!! Going to do business with her in the future
Noura
Akiawas a fantastic help in purchasing our new living room furniture. Everything was easy and smooth and fast. Highly recommend this location and sales woman
(Translated by Google) Akia She is a very kind person who knows how to find what you need to bring home what you like 👍🏻 (Original) Akia Ella es un Muy amable sabe encontrar lo que uno necesita para llevar a casa lo que uno le gusta 👍🏻
Thank you Greg for your great customer service and assistance. You made this experience smooth. Will be a return customer.
Wonderful customer service!
Jay & Moira was very helpful in my purchase
Khadijah was awesome. Very knowledgeable, patient and super friendly. The store was clean with quality options
We were greeted by Chris Musick and he immediately looked in their inventory and found what we wanted. When at first he couldn't locate it, he went above and beyond what we have ever experienced to find it. He could have very easily have given up, but we have never seen anyone with such determination and he did eventually find what we wanted and made the sale. We were so impressed with Chris. The store has a great selection of items including wall decor and rugs. We will definitely call Chris for any and all future furnishing needs. JOB WELL DONE CHRIS!!!
Khadija was extremely helpful and patient with us throughout this process, she's very knowledgeable and her attention to detail is second to none!! I HIGHLY RECOMMEND!!
It was an absolute pleasure working with Khadija! She was very knowledgeable about what I wanted and helped make my vision come to life!
Blake helped me with the whole thing Thank you so much sir
Akia was very personable and a pleasure to work with. Can't wait until delivery!
Amanda was awesome and very personable.
Chris Musick was very knowledgeable and helpful during the purchase.
Akia was very helpful, professional and friendly during my purchase of a sleeper sofa. She gave me several options to get the best pricing. Definitely will come back to Ashley and work with Akia for my next furniture purchase.
Went in for a dining table set and a bunk bed and beds and got just that. Amanda assisted us she was absolutely great to work with, she was patient and quick to getting all our request met.
Amanda was great in assisting us with our purchase. Super helpful and made it easy.
Ashley Hull Street Noura was a great salesperson honest and easy to talk to
I came to this location earlier in the week and received little to no help. On Sunday 10/29/2023 I walked into Ashley Furniture (same location) and was INSTANTLY greeted by Chris Musick! He was the absolute BEST!!! Very attentive and addressed my needs! Honestly, his personality and genuine customer service, personality, and charisma encouraged me to purchase! I automatically knew I was going to buy and was determined to leave this store having purchased something! Even if it was just a pillow! I recommend CHRIS MUSICK for your sales needs! 11/04/2023: 1 week later and just like that, I came back to Ashley to continue furnishing my new home! Chris Musick did it again! Such a pleasure working with him. He is truly gifted at what he does! 🥇🏆 12/16/2023 Chris Musick and Amanda did it yet AGAIN! Very personable and will talk to you like a next door neighbor! Great shopping experience. It’s always a vibe. Thank you both!
Blake
Came in to looking for new sofa and the experience with Blake made it all well worth our time and money.
Chris Musick was very professional and respectful
Chris M. is very helpful and knowledgeable of the stores product.
Chris Muside is a very pleasant, experienced sales person. A lot of good experience in furniture materials, construction and fabric.
Chris M. Made miracles for me! From helping me get approved to getting the bed set Ive wanted for years delivered in a week! Great friendly and certainly a people person!
Khadija is Amazing salesperson. She is extremely knowledgeable and helped us make our decision on which bedroom set would best serve our needs. Thanks for a wonderful shopping experience.
Great service with clear communication. Helped by Hannah
Great store. We bought a lot of furniture there. Stephen Banks’s our salesman was very professional and knowledgeable
Jay was very amazing and polite while working with him. He helped me find the dresser and nightstand that i seen online and give another option close to it in store. Also, he made the process smooth and answered all questions. Appreciate his help.
Large choice of furniture. Our salesman Stephen Banks was friendly, professional and knowledgeable
Christopher W. He was an excellent help. Very polite and a joy to work with. Great experience!!
Jay, Khadija, Blake and Kendall are AMAZING!!! I ran into a hiccup from a previous purchase from another location. They were polite, efficient and eager to help. They resolved my issue and got me all
Jay, Khadija, Blake and Kendall are AMAZING!!! I ran into a hiccup from a previous purchase from another location. They were polite, efficient and eager to help. They resolved my issue and got me all squared away. Such an amazing team. KEEP THEM AROUND! Hull street location! Phenomenal customer service.
Steven was amazing and loved his enthusiasm while working with him
When in Ashley with what I wanted and Blake sales rep help me with my needs. Very courteous and polite guy Appreciate his sincerity
Christopher did s great job.
Khadija & Jay were INCREDIBLE. Helpful, not pushy, informative and definitely made buying a great experience!
Worked with Chris Music and he was wonderful! Worked with us through ever available option and answered all our questions and helped us find exactly what we needed.
Khadija was so helpful and helped us to get the best deal possible and everything was just a smooth process. We will be doing business with her and Ashley furniture again in the future.
Stephen Banks was awesome to work with .
Amazing customer service and attention to detail. Chris Musick answered every single question we had and he was incredibly patient with us. Overall great experience.
Akia was great! She was easy to talk too. And was very patient with my mom. Ask for Akia!!!!!!!
Went in just looking around to do a few upgrades to our home and Chris W. took great care of us walked out with a bedroom set that we truly loved! Thanks Chris
Akia was fantastic! Helped me pick out a big dining room table
Arrived looking for new love seat and couch. Khadija greeted us at the door. She was professional, understand and very knowledgeable. She showed us our options and gave us space enough to make a sound decision. Definitely buy from her and Ashley furniture in the future.
Khadija was amazing and helped us find the perfect furniture for our living room. She was attentive but also gave us time to think things through and browse on our own. We’ve bought from Ashley several times and will be back again.
Khadija was very helpful with showing us our new couch. Thank you for all your help!
We came in looking for a sofa and Blake took the time to show us all the different options available and work out a deal and good configuration for our space! He went above and beyond to find everything we wanted and get it delivered to us in the next week as well as explained all the different services!
noria was very attentive and helpful through out the whole time! amazing customer service from her
Great service and knowledgeable staff. Plenty of options in product and financing. Quick delivery
Akia was great! Very knowledgeable and customer oriented. Thanks!
Chris Music was our sales associate and he was funny, patient, personable and knowledgeable of all my interests in the store. This was our first time shopping at Ashley’s and we will definitely be back! Thanks Chris for an amazing experience !
Khadija was amazing to us, she made sure we were getting a good deal and get what we wanted !
Wonderful experience! We found the perfect couch for us with chaise and an ottoman! Khadija made us feel so welcome and made sure we had what we needed!
Stephen was great and very helpful. I was able to get my dining room table set, that I had seen online.
From the minute we stepped in the store. We were welcomed and was treated very professional. By khadijah
Stephen was a big help. Very quick and to the point. In and out with a quick scheduled delivery.
Stephen was very personable, helpful, and savvy about the
Thanks to Christopher W. my family was highly satisfied with the quality and care shown while shopping
Khadijah was very professional and extremely knowledgeable. She got me a great deal on our mattress and was super helpful.
Christopher W. Was very pleasant and professional. Thank you
Charles W. was very patient and helpful 😊
Had the pleasure of working with Christopher W. He was very informative and patient with all of our questions. Highly recommend him.
They were really amazing great customer service respectful I truly thank Blake
Christopher W was super helpful from the moment we walked through the door. We were looking for a new couch and he guided us through the store to show us the best options while also giving us our space to chat amongst ourselves. Overall a great experience! Would shop here again
Khadija was very helpful in assisting us with finding our couch. She was very informative and knowledgeable in looking over so many different options.
Khadijah did an amazing job being quick and efficient in answering our questions and helping us find the couch that best fit our needs! Would recommend 1000x over! Thank you!
Khadijah was great in helping us find our new couch! She was very sweet and helpful with finding us a new couch, going over protections and getting a fast delivery. We appreciate all her help and recommend her!
Timothy Green was very professional, helpful and great at listening to exactly what we were looking for.
Christopher W. Was very kind, knowledgeable and helpful in finding my new dinning room set. He stayed pass closing to finish my purchase. Will be back to see him soon. It was a pleasure working with him.
Chris music was great to deal with
Thank you to Timothy Green for all his help with the purchase of our dinning room and sunroom set. His customer service was exceptional.
Timothy Green provided excellent customer service and focused on the details of our furniture needs. It is always great to work with someone in sales that is more focused on the customer’s needs ahead of just making a sale!!
Christopher w
Thank you Blake for the great service! No pressure sales and got us a great deal.
thanks to khadija
Christopher W. provided my wife and I with great customer service. I recommend seeing him to help with your needs
We had Akia greet us and help us from the moment we walked in. We were unsure about what we wanted and she helped answer my many many questions and narrowed it down to the perfect sectional that would work for us in our space!
Chris Mussic was amazing! Great customer service
I had the pleasure of working with Khadija,welcomed me with Big smile,i just moved to Richmond and looking for some furniture for my livingroom,she showed me lot of options as she knows very well her showroom,working with my budget i found what i was looking for ..she is very friendly and professional,also treated me with kindness. I highly recommand Khadija for your future shopping at Ashley ,she will be more than happy to be your personal designer. Will be back again and again to see her.
Timothy Green was excellent. He found a product that was listed as out of stock online for us and will have it in a week 👍
Amanda was awesome! She was patient and very helpful.
Timothy Green is very nice and respectful. He values his costumers opinions and is very helpful. He's thorough and professional and caters exactly to your needs.
I take my 5 star review back delivery was by far the worst I’ve ever experienced. They called me 2 times and both times I clearly stated do not leave the items at the front that someone is on the way to open up the building for them and they decided to just leave everything at the front like I clearly stated to them multiple times to not do! Never buying with this company ever again.
Timothy Green was great. Most helpful, never forceful. Quick and efficient
We had a great experience. Jordan was so professional, patient and had great costumer service skills, definitely coming back!
Akia was very helpful and polite ! Got the couch we wanted in a smooth process ! We appreciated everything she did for us !!!
Great service by Christopher W
Blake helped a lot and was very professional
Akia
I came to Ashley Furniture and was introduce by a nice gentleman, goes by the name Christopher. He was polite, welcoming and very helpful with pointing me in the directions to find my new furniture for my new home. Thanks Chris! When yall visit, ask for Christopher , he’s great!
I recently had the pleasure of working with Khadija at Ashley Furniture while searching for my bedroom furniture. As someone who felt overwhelmed with choices and unsure about the right color palette for my space, Khadija was a godsend. Not only did she have an impeccable sense of style, but she also took the time to understand my taste and budget constraints. With her guidance, I was able to find the perfect pieces that beautifully complement my home. Her expertise made the whole process simple and enjoyable. Thank you, Khadija, for turning what could have been a daunting task into a delightful experience. I highly recommend seeking her out for anyone shopping at Ashley Furniture!
I recently had the pleasure of working with Khadija at Ashley Furniture while searching for my bedroom furniture. As someone who felt overwhelmed with choices and unsure about the right color palette for my space, Khadija was a godsend. Not only did she have an impeccable sense of style, but she also took the time to understand my taste and budget constraints. With her guidance, I was able to find the perfect pieces that beautifully complement my home. Her expertise made the whole process simple and enjoyable. Thank you, Khadija, for turning what could have been a daunting task into a delightful experience. I highly recommend seeking her out for anyone shopping at Ashley Store !
Khadijah introduced herself smiling. She asked me for my name. She used my name throughout the time I was with her. Awesome customer service. She assist me to pick a beautiful desk. Thank you, Marion H Douglas
Christopher w did a great job
Blake was very helpful and made the process quick and easy. Very satisfied
AKIA VERY NICE
Khadija was very helpful and knowledgeable. Was able to get in the store and find things for my home relatively quickly, and it was a fun experience. Thank you, Khadija!
Awesome experience as always… First Jordan and today, Chris Musick ! Both were great and super helpful!! Bought quite a few from both and would surely recommend visiting this place for some good stuff!
I had an amazing experience. Blake was excellent. Will highly recommend him.
Chris Music was totally awesome. He is patient, kind, knowledgeable, an all around great salesman. He took his time to over all my options even down to financing. The way he broke it down was like just like his last name (music to my ears)! I will definitely be back to get living room furniture from him. Thanks again Chris you were great. Keep up the great ! Look forward to seeing you soon!
Christopher done a wonderful job went above and beyond
Jay took great care of us!! He greeted us and left us to shop & then when we were ready to discuss price he was engaging & quick. He is very personable and I was surprised we will get out items so quickly. I look forward to enjoying this table with loved ones.
Noura Benzarouk was an excellent sales rep. She even brought me from another furniture store and my loyalty is now to Ashley. She is professional courteous and goes out of her way in a friendly manner to have me chose what i want without pushing me. I recommend her as.employee of the.month. i felt like i am at ease and at home due to her professional friendly manner
Jay was awesome, professional and friendly.
Akia was great! Allowed us to shop without being bothered, but answered our questions when asked.
Christopher Wallace
Noura help us a lot. And quality of my couch love it
Khadija was amazing in helping me finding new furniture for my home!
Salesperson Greg was great! He took his time walking the store with me and making sure I was happy with what I chose to purchase.
Stephen Banks was very personable and helpful during my search for a sofa. I spent two days back to back at the store to find the perfect sofa and came back to Stephen both times to assist. I did end up finding the sofa that I wanted and ordered it with Stephen's help. If I ever need anymore furniture I know exactly where to go!
Christopher was our salesperson. He demonstrated exceptional product knowledge and was highly professional. It was a pleasure to receive consistent great service as we are repeat customers and will continue to shop with Ashley for your home furnishings.
I came into the store feeling a little anxious and excited at the same time. Rita helped me through the whole process and was so patient with me! She was very thorough in explaining my financing options and was a big help. I would definitely recommend Ashley's furniture and Rita as well! Thank you again 💓
Amanda was a dream to work with. Very knowledgeable, didn't push, left us to wander and make our mind up. She'd be my first contact if we purchased from Ashley again.
Our old sectional is well loved to say the least so we went to about 10 different stores looking for a new one. Chris Music helped us find exactly what we were looking for (a big fluffy and oversized sectional) and explained everything in detail. He answered all of our questions and concerns. Very happy with our new big comfy couch! 😊
(Translated by Google) Christopher w, very good blesser and excellent person, helped us and explained with great patience, thank you for employing people like Christopher w (Original) Christopher w muy buen bendedor y excelente persona nos ayudó y explito con mucha paciencia gracias por emplear personas como Cristopher w
Bobbie was very polite and listened to what i was looking for and did everything she could to give me the best deal possible
Timothy Green Awesome ! Customer service❣️
Very happy with the overall experience.
Great experience. Gregg was helpful, and knowledgeable with guiding me to purchase my items.
Christopher was very helpful and knowledgeable!
Chris Music was awesome to work with! Really helpful and knowledgeable with our mattress purchase. If you’re looking for a mattress or furniture ask for Chris!
I will take back my 5 star rating, mainly because of issues with delivery staff and managment after having my order for a week in the warehouse no one contact me to set delivery date until I call and "suppose" to have been set up but on delivery day nothing and when spoke with someone again no date had been set up spoke with "manager" but couldn't handle the situation and hung up on me as a manager you should be trained to deal with customer service profecionaly no matter the situation if a manager can't do that they shouldn't be on the position, hands up to sells tho
Jay was awesome to work with and so personalable!
I had great experience here Chris Musick was extremely helpful, cordial, and customer friendly great quality and prices
Khadija was super helpful and knowledgeable of inventory. Had an answer for all questions and suggestions to make our purchase better.
Khadija was super attentive, patient, and very helpful! Made this experience 10/10
Best customer service. Noura and Jay are great sales people. I highly recommended. Wendy.
Thank you for all your help Khadija ❤️ I appreciate your patience and professionalism
Bobbie is an absolute gem at Ashleys! Her exceptional service and down-to-earth nature left a lasting impression on me. She went above and beyond to help me find the perfect furniture for my home, and her warm and friendly demeanor made the entire experience enjoyable. I would gladly travel to any store where Bobbie is because her dedication and authenticity are truly unmatched. Five stars are well-deserved for this outstanding associate named Bobbie!
Bobbie Farley is the most personable and amazing rep! She was very knowledgeable and accommodating. It was as if she knew me. I will definitely be shopping with her again!
Khadija was a excellent sales woman.She treated with much respect and like I was one of her family members. I really appreciated that kind of service.
Service was great. Alia was most helpful and cordial. Bobbie and Kayla were also very professional and nice.
Blake was fantastic! Super helpful, very friendly and made us feel welcome as soon as we walked in the door!
I had a great experience shopping here the salesman Mr Chris music was so helpful I nominated him for employee a month
kHadija was very friendly and helpful. Very good shopping experience
Christopher W was most kind and helpful.
They're great experience with Akia and Khadija
Great service Khadija was great to work with!
Wonderful service. They made it happen when we needed. No fuss. KhadIja was a huge help and answered all of our questions. She really went the extra mile. We are extremely grateful. Thanks for everything. Tracey Warren
Stephen Banks was AMAZING! He was helpful and patient. Very happy with his customer service and our purchase.
Amanda was awesome, painless experience and we found exactly what we wanted.
Jay at hull street va was great and hands on. go check him out!
Khadija was very helpful today with our mattress purchase she made the process so easy and as very informative about the different mattresses and also with different financing options
Timothy Green was our salesman and his attention was excellent, it don't matter the languaje.
Khadija was very helpful and informative with helping us find the perfect mattress. She was very patient when we were indecisive and she made sure that she told us about all the promotions and financing options.
Excellent customer. Very personable young man. Blake is the man.
Awesome customer service, thank you Blake!!!
Christopher Wallace did a fantastic job explaining every detail of the sale. Professional Job.
Taylor did an amazing job helping us find a table for our new kitchen.
Christopher W
Our salesman Chris Music was very helpful and patient while we decided on which items we wanted. We received a great deal on our furniture and appreciate the awesome customer service we received while in the store.
Blake was the best sales person
Chris Music took good care of us!
Timothy Green was very helpful and knowledgeable
Khadija gave us Great customer service and has so much knowledge about their products and features
Plenty of options for anything you’d want. Knowledge staff, always there when needed but not over bearing. Shout out to Khadija for all her help! She helped us find everything we need and was super easy to work with!
Khadija was fantastic!! I had many questions, and they were answered promptly accurately with kindness . Highly recommend her if you want a fantastic experience.
Had a great experience buying a sofa with Chris Music. Thanks!
Stephen was a great help,while I was looking at bedroom furniture
Timothy green did a fantastic job. Especially with with reassuring us of the warranty.
Thank you to Timothy Green for helping us with our new couch. Can't wait!
Chris M and Christopher W were awesome sales men. Soon as we walked in, they were more than happy to help
Chris was amazing! He took care of us from the minute we walked into the door until we left. Excelente!
Chris Musik was awesome. He was very patience. I really appreciate him.
Great salesman.
Blake is excellent salesman and he is very talented and he listened to what I needed
Chris Music provided excellent customer service while helping me find living room furniture that fit my specifications. He was very patient while showing me all my options and explaining all the pricing. Chris made the whole experience a pleasant afternoon.
Khadija Great experience!
Great Experience! Khadija was kind and very helpful in helping me with a purchase transaction. She showed me inventory narrowed down to what I was looking for. Thank you!
Christopher was a great help from start to finish. Really made the process a lot easier. Great work
Stephen Banks great service. Very informative
Blake did an excellent job with all the questions that l ask to do my purchase. Excellent costumer service
Christopher W. was our salesperson. Kind gentleman, very helpful...
Chris Musick was amazing!
Christopher and Jordan are the dynamic duo! Top notch customer service and they both went above and beyond. Highly recommend them both!
Stephen Banks was amazing!! Helped my son and I get the right pieces for our space and budget!
All of my furniture is from Ashley! Great products that last for years to come. Chris music got me my latest piece of furniture and was absolutely terrific to deal with! He got me exactly what I needed for the space I was working with. I would highly suggest going to see Chris if your looking for new furniture. I'll be back once I need more.
Stephen was extremely helpful in helping me quickly find a kitchen table that would work for me.
Amanda has an amazing customer service, she fulfilled all the needs of our ideas and thoughts on what furnitures we were looking for.
I came into Ashley Furniture and was greeted by Greg Brown. He helped me with the understanding of the furniture and the battery packs that go with it. I will do all my future business with him.
EXCELLENT customer service. Jordan answered all my questions and was extremely knowledgeable. Would definitely buy again from Ashley
Greg was great and helped us find what we wanted and speedy delivery.
Christopher W. is the man! Extremely kind, knowledgeable, and guided us through the furniture buying process with ease. He explained everything along the way, and left us without any questions. If you come here, ask for him!
Christopher W. was very patient and pleasant to work with. Overall great service!
I've shopped at Ashley Furniture for many home projects. I want to thank Khadija for her assistance and patience with my purchase. I have another project for my office, and look forward to seeing Khadija again I recommend Ashley Furniture to family and friends.
Blake is the greatest. He walked us thru everything and is the most nicest, friendliest salesman I've ever encountered.
Mr Christopher W was very pleasant, very thorough & service was excellent .
My Husband and I received excellent customer service during Labor Day sale. We left with a confirmation of a pickup date up in 15 days later, however this did NOT happen, we returned today and we were told precisely it would be "Sometime in October" ( which isn't a date!!!) The manager Kim got involved after we ALREADY dealt with two different representatives. However, she confirmed that the item was available in one of their warehouses and for our trouble she would have our purchase delivered to our home at no cost to us, but we STILL have no actual date. We paid in FULL and we did EXACTLY what we were suppose to do, but this is the service we RECEIVED. When we inquired about a refund prior to speaking with Kim (Manager) the customer representative stated the situation would have to go through Corporate. We're NOT looking anything FREE or any special treatment, we want your company to EXEMPLIFY the SAME energy that was shown to us when you accepted our payment in FULL. This is so unexceptable and placing blame that the first order was placed incorrectly! Corporate needs to consider retraining or making adjustments to their company's operations. So maybe ONE day I can thank Ashley Furniture for their service bc my husband and I BOTH have served diligently for our Country, not asking for much just service with accountability.
This Ashley store is awesome! Great selection and awesome help. Thank you Chris for all your awesome help.
Khadijah was amazing! Thanks for the wonderful experience!
Blake Beckner was great! Helpful, knowledgeable and expeditious! Thanks y’all!
We had a great experience today at Ashley’s with Jay. He was patient, funny, and helped us from beginning to end.
I came in the store and was greeted by Jordan “jay”. Very nice and polite. Took me to the kids sections and made sure any questions I had he answered them and left her with a good selection for my three kids. Thanks to him. Will come back for living room and dining area
Steven was super helpful right to the point and gave me amazing pricing options. He’s a really nice guy and showed me a lot of different pieces that fit my budget.
Great service from Blake, helped us pick a nice Cousy Couch at out price range
Khadija she’s the nicest person ❤️
Ashley is our new go-to furniture store! Chris Musick was a huge help with picking out our kitchen table! He is very knowledgeable and knew exactly what to go to when we described what we wanted!
Mr. Banks was knowledgeable and quickly helped us find our new mattress within our budget. Another successful purchase from Ashley Furniture.
Chris Musick was knowledgeable, laid back and easy to work with. Ask for Chris Musick for all your furniture needs.
Amanda is a rockstar! She knows her stuff and was able to help me find something in our price range! Definitely would Recommend Amanda as your sales rep when you go in! ⭐️⭐️⭐️⭐️⭐️
Excellent service from Stephen! And Donna
Great customer expirence
Khadija was amazing! In and out in under hour, great service and selection!
Khadija she was a great salesperson with a lot of attention thanks for your service great person.
Khadija was a wonderful, amazing, knowledgeable, helpful representative. She answered all our questions, provided feedback and advise. I would recommend her as a sales person to anyone. I would give her 10 stars if I could. She made us feel very welcoming and comfortable. Thank you Khadija!🙏🏼😀
Salesman, Greg was very nice to work with.
Christopher W was so knowledgeable and helpful from the time I entered the door until my purchase. He answered all of my questions and provided great recommendations. Thanks Christopher!
Stephen Banks did a great job selling me my bar table. Was quick & knowledge. Very pleasant experience!! Will buy with him again.
(Translated by Google) Jordan was very kind. (Original) Jordan fue muy amable
Khadija and the entire team at Ashley were amazing! They were knowledgeable and spent a significant amount of time making sure we were happy with our major purchase.
Chris Musick was very patient, thorough and professional in the explaining all little details about the two bedroom sets I bought. I’m looking forward to seeing how great they are
Khadija was very pleasant and engaging we enjoyed our experience in the store. Thank you!
Khalija was very helpful :)
Khadija was wonderful and so very helpful with explaining floor plans and realistic layouts! She made the process smooth sailing and helped us find the perfect couch!!
It has been awhile since I have bought new furniture but I had a good shopping experience at Ashley Furniture. Blake was very nice and professional.
Christopher W was a great help in helping us choose the best option for our daughter's room
Chris Musick was awesome with our dining room table and night stands. He was very professional and helpful. Will definitely recommend him to new buyers. And we will back for more in the future.
Jay helped us get our picked out and was super helpful. He communicated everything that was going to happen with delivery and packages with buying the couch. He definitely made this experience easy for us and not feel like a struggle. I recommend using him for everything you need.
Jay was great! Super personable and knowledgeable about the products. Buying our couch was a smooth process!
Khadija was patient and professional. She provided my tine and the best price.
Blake did an excellent job through the entire sales process. He was very efficient in completing the paperwork quickly. He also helped load my purchase that day!
Good
We came to Ashley Furniture to look at sectionals, and Chris Musick listened to what we were looking for and steered us toward the set that works for us. He then explained our payment options. We came back and he made the purchase process smooth. We will definitely shop at Ashley again!
Great service.
very good srevice
Jay was amazing! Super helpful with finding us exactly what we wanted. I was astonished how patient he was with how many combinations of furniture we had him price out and the whole time he was just as excited as we were.
Jay was so helpful in helping my husband and I pick out a new bedroom set! He was so professional and personable and we will definitely be back :) Thanks Jay!
Chris and Jay were great to work with on purchasing furniture.
Christopher W did a wonderful job with me today on getting my furniture thanks so mush u was a big help to me keep up the hard work
Blake was so helpful and made the experience easy!!! We will definitely come back for all our future furniture needs!! :)
Chris Music was great! Super helpful and friendly. Thanks for all of your help!
Ashley furniture store Love working with Blake Very patient. Thank you Blake.
great Stephen banks
Khadija great service and quick
Best buying experience ever! Thanks Chris M. !
I had a great experience with Black and Mrs Kim M.
Definitely will shop here again. Christopher w. Answered all my questions about my purchase. Very friendly and professional.
We had a great experience with Christoper W. He was super helpful and answered all of our questions!
Had a wonderful experience today with Christopher W! We came in the day before and he did a fantastic job of helping us find exactly what we were looking for. We came in this afternoon and Chris helped us finalize our purchase. He was helpful, knowledgeable, and let us shop at our own speed. Great guy!
Christopher W. was super helpful. Highly recommend!!
Such a great experience working with Stephen Banks today. He's super friendly and knowledgeable. We found a reclining couch that we love! Couldn't be happier!
Chairs musick best person in the store
Good selection and reasonably priced. We found exactly what we were looking for and can pick up within 1 week. Stephen was very professional and helpful without being overwhelming. Great experience overall. EDITED: Check your invoice before you leave the store. We were told the delivery is "included" but it turns out we were charged $100 for it when we could easily move it in our truck, so we did not need to PURCHASE IT. Also protection plan was added automatically. I never expressed the need for it and saw it when I went to pay the deposit.
Chris Musick was salesman! Very helpful and made buying process simple.
Chris W was very helpful and informative about the pieces I showed interest in. He was patient while I went back and forth between pieces and he was there when I finally made my decision!
Blake is a super friendly and helpful salesman! He was very patient with us while we decided on which couch we wanted. We actually made him redo all our paperwork as we had decided on one particular couch and ended up changing our mind just before purchasing. He was more than happy to help us even though we made his job more difficult when changing our minds. Kim (the store manager) was very polite and pleasant to talk to as well while Blake handled our pricing. We will be back to shop at Ashley soon when we are ready to purchase our next bedroom set. Thanks Blake and Kim!! :)
Amazing experience. Stephen was incredibly helpful and kind
Khadija was incredible and was very helpful!
Christopher W. Very helpful. Looked for what WE wanted rather than trying to show us what HE wanted to sell us.
Easy, quick and great deal. Ask for Stephen banks. He is great.
Great experience, Mr Banks was very knowledgeable and gave a no pressure experience. 10 out of 10
Excellent “Labor Day Sale”!!! We found a great pair of reclining Loveseats at an incredible sale price! The best part of the experience was the assist we got from Chris Musick … made the business side of things very pleasant. Well done!!!!
Khadija is professional sales lady , sincere and helpful.very pleasant and will recommend to anybody that wants to buy furniture...thanks Khadija we love you dearly.
I got Mr Blake as a sale personne and Miss Kim the manager who were great people. They work with me up to the end and I'm very satify of They services. I will sure come bac to Them.
Christopher. He’s the best
Chris Musick was very helpful. I needed a dining table and chairs for a dining nook off the kitchen and needed it to be no longer than 60 inches. He showed me what was on display and went through inventory to make sure I got exactly what I wanted. Thank you Chris!
Had a good unpressured experience ... Khadija do a good job for me ... pleasant day ...thanks Ashley
Stephen Banks was great!!!
Khadija was exceptional lady ,she helped us and gave us time..Will definitely come back to see her.
Blake was so helpful and kind! He made my experience really easy, which I appreciate so much. Thank you Blake!
Excellent assistance with Khadija. Not pushy on the sales aspect, but available when needed, which is exactly what we liked. Walked through the check out process easily and painlessly!
Great experience at Ashley, very attentive and knowledgeable staff. Worked with Blake who was amazing and willing to work with us on pricing everything out!
Christopher W is a awesome sales guy not pushy built a relationship with me and very informative about the products I was purchasing
Khadija was excellent and very helpful with financing. Very professional and gave us space intially to look around the warehouse. Overall, lovely experience.
Khadija was great!
It was very good ! Khadijah served me very good ! She was very nice as well
Blake was super great and helpful. We appreciate him making the process of buying go smooth and without headache.
Blake did a great job taking care of us
Great service! Go see Christopher W!
Khadija was amazing…very knowledgeable and quick service!
Khadija at the Hull Street Ashley furniture store was so very helpful. She has been my sales person for two purchases in the past two months and she went out of her way to make sure I received the best deal available. She is very kind and professional and I highly recommend both Khadija and Ashley furniture!
Khadija was great, we had a wonderful experience. She was very lovely, and helped us a lot.
Excellent customer service with Amanda @ Ashley Furniture. Great prices and who can beat 0% interest for 60 months!! Looking forward to our new bed!
Khadija was great in and out with our new living room furniture
Christopher W was knowledgeable and not pushy. The bed we wanted at a fair price.
Great experience buying furniture. Jordan was incredibly helpful in finding the perfect furniture for my new apartment!
Chris Musick helped me find the perfect sectional. Very attentive and personable
We came in just to browse for a couch and ended up buying our sectional mainly due to wonderful pricing and non-pushy sales folks. Khadijah was extremely helpful and made us feel very comfortable throughout the process and made it as painless as possible.
Blake did an excellent job of showing us options to meet our furniture needs. Very satisfied with the buying experience.
Khadija was excellent
Christopher W was very helpful in our furniture shopping experience. He was patient and helped us with our search. Highly recommend
Purchasing new furniture is always a difficult decision, but Jay was incredible! He talk to me and my husband and really got a chance to understand what exactly we were looking for and what we needed as well as what the needs were the new furniture. He took a personal approach, which was such a relief!
I had a great experience and will definitely return. Stephen Banks helped me find exactly what I was looking for!
Blake and Kim were wonderful and took care of all my needs. They were friendly and super helpful, bending over backwards to help get my purchase to me on a tight schedule! Would highly recommend!
My sales person was Christopher Wallace who is very professional.
My experience was great, the sales person khadija that sold me the rug was great and very nice.
Great customer service from Steven Banks
Great was not hard to please
Amanda was super helpful, and personable - such a huge help answering our questions about our purchase.
Blake was awesome!
Blake is awesome. He hooked us up with everything we wanted.
I will recommend for a raise Wonderful experience with Chris Musick. He was patient both time we come in the store . His is happy and energetic to show us around and help guide us in making the best pick Highly Satisfied customer . 🥳
Stephen Banks customer service is superb he helped us find the best furniture for our home!. We really appreciate your help & support!.
Jay was an excellent sales associate. He is very friendly and knowledgeable of the store and products. Keep up the good work Jay!!
Christopher W did an awesome job!
Chris Musick was awesome
A wonderful customer service by Christopher W.
Jordan helped us out with finding a mattress and he was very patient with us. He helped us find the best mattress and even though we had many questions he answered all of them being very polite and understanding.
Chris Musick was a very big help. Very patient and did everything in his power to get not just me, but my mom also in our new bedroom set. Go see him. He’s the best
Jordan is great, and so helpful and knowledgeable!
Stephen Bank assisted us with purchasing a sofa set. He was very helpful with making our purchase. My husband is not the most cheerful and Stephen was still able to make this experience painless. My husband was satisfied. All his questions were answered and the service was impeccable. Thanks Ashley Furniture
Akia, was great very patient and very helpful. Great service! Thank you!!
Great service from Music
My experience here at Ashley's has been amazing. Christopher helped us find what we needed and was extremely friendly and knowledgeable. Overall I am very satisfied and will shop here in the future.
Fast and listened to what I needed. I'm my new recliner
Really appreciate all the help with Chris W.
Blake was great super professional and made it a very easy purchase. Highly recommend!!
First of all I would like to say that Khadija Toumi is one of the best sale associate at Ashley. She answered all my questions and made me feel that I was family. She went the extra mile to make sure that all points was covered. I got a great deal and a great smile! GREAT CUSTOMER SERVICE, THANKS!
This was an awesome experience. Caught a pre-labor Day sale and the sales team was so easy to work with. No pressure and very helpful once I made my decision. Totally recommend
Wonderful experience with khadija. So quick and convenient.
Blake, thank you for assistance in helping my Mom and I select a sofa sleeper for her place. I really appreciated the explanation about the service plan. We truly enjoyed the experience and your mannerism. Thank you all, everyone we met was pleasant, Blake, the sales assistant and manager.
Chris Musick is Awesome with a capital A. He was very helpful and knowledgeable. Great Customer service!! Everyone there was so nice! HIGHLY RECOMMENDED this store!
Khadijah, was my salesperson I am quite satisfied. Thank you
Great experience working with Chris Musick!
Amanda was very kind and thoughtful and spent a lot of time helping us find exactly what we wanted!
Amanda was awesome.
Christopher W. was great! Helped us and explained everything for us as first time buyers. Can’t wait for our couch!
Jordan was so friendly and helpful. Really worked with us to find a perfect fit in a couch and wasn’t pushy throughout the process.
Christopher W. was amazing and extremely kind and helpful. Definitely recommend!
Blake was so helpful and friend ,would recommend Ashley’s 100%
The hull street location was absolutely amazing. We worked with Stephan while trying to surprise my little sister by renovating her home and Stephen went above the call of duty to ensure our purchase was ordered and set up in a timely manner. Outstanding.
Great experience at Ashley Homestore thanks to the help of Jordan, so friendly and helpful throughout the process
I’ve been shopping at Ashley for years. Steve Banks was great to work with this time around.
Chris W. Was an awesome salesman very helpful!
Chris was great! He got us a deal
Had an absolutely amazing experience with Blake. He was very attentive and knowledgeable. Would highly recommend.
Blake was absolutely wonderful. He answered all our questions and had all the patience in the world. Thank you for all you time and assistance!
What a great person to talk to Mohamed Saleh... I liked all what I saw in Ashley Furniture and people here are so friendly...
Chris W was so helpful and low key, I didn’t want or need high pressure sales! I’m grateful. I’m excited to see my new furniture in my new house.
Stephen Banks was very professional and made my shopping experience very pleasant.
Tim D was very courteous, professional and patient. Was able to listen to not only what I was saying but intuitively to what I wasn’t saying to guide me to the right decisions
Tim D was fantastic, extremely helpful, knowledgeable, and wonderful to work with.. Thanks, Tim.. A+++
Enjoyed working with Stephen Banks. Grant deals, no pressure.
Timothy Green was very quick at helping me find exactly what I needed and got me approved for financing relatively fast. Very helpful.
Amanda did a fantastic job selling me a Purple mattress and adjustable bed frame! She went above and beyond to make sure I found the perfect mattress. Not only that, she helped load it and watched my puppy Jack while I was shopping. I highly recommend this store. Great staff and great prices!!! 😁
Blake was very helpful and professional. The customer service here is phenomenal.
Jay was great
Christopher W. was exceptional in helping us buy a new kitchen table and chair set for or home. The price was right in our budget. I recommend going to Ashley’s and asking for Chris W.
This was one of the best retail experiences I have ever had thanks to Amanda! I called the day before to see if they had a few couches in stock and she not only checked but offered to take photos of a few other options to text to me. When I told her I had two kids and it was tough to shop with them, she offered to have activities ready for our three year old so that my husband and I could walk around. We went today and she was ready with a custom coloring sheet, puzzles, and crayons and my son loved hanging out with her so much he said he would miss her. We were able to find a couch we liked in our price range thanks to her help! I definitely recommend this store and Amanda in particular for your furniture needs!
Outstanding service.
Excellent job Blake and the crew. He helped me buy a leather loveseat in a beautiful color. He also was so patient when we were finding outlets dresser and nightstand he even helped us get the 5 year peace of mind.
Timothy Green was of great service. He explained everything and was very patient.
Christopher W was excellent. He was friendly, courteous and helped us find exactly what we wanted. Thank you!!
Amanda was great!!
Amanda was great. Great conversation and knowledgeable of the products on hand. Accomplished our goal.
Amanda was awesome. A delight with a cup of humor. Enjoyed our experience. Nice and Easy
Timothy Green at the Colonial Heights, Va location did a wonderful job helping us with our furniture choice. We highly recommend him.
I can’t say enough good things about Stephen Banks with the Ashley store in midlothian. He was so helpful and informative from start to finish. The constant smile on his face definitely helped. Wonderful experience from start to finish!
Katie Luna at the 6312 W Broad St location was wonderful! She made me feel super comfortable and not rushed at all while I walked through half the store looking at multiple items, which was not my experience at other businesses. She made the entire process stress free and relaxed. 100% recommend asking for her if she is there!
Stephen banks was the best!
Today I had the pleasure of meeting Timothy Green. He is fantastic. He paid attention to my needs and thoughts. I look forward to my new sleep system. I deserve this. Please take note, we spend 1/3rd of our lives sleeping but look at the health benefits of a good night sleep. Thank you Timothy for shedding light on my health. Awesome.
Chris Musick was the most helpful salesmen we have ever worked with. He took his time with us and explained everything to us. Any questions were answered and talked over before we got to the sale of our furniture!
Timothy Green was very helpful and full of knowledge. He made me feel very welcoming from the moment I walked in the store. He was able to get me the bedroom set that I wanted and get me affordable payments. Mr Green has great customer service skills and I will definitely come back to Ashley again.
Stephen Banks was amazingly helpful. He allowed me the space pick out the items that I wanted with out any sales pressure.
Timothy green was an amazing sell’s associate
I have always thought of Ashley first for furniture and never had an issue. However, this time around there was an issue receiving my last two items. I was annoyed that I had to make several calls and the customer care center could do nothing to assist. It came down to the store manager Amanda and her assistant Donna to ensure I received my last two items the same day it was promised. I am thankful to them both!
Timothy Green was super helpful and very professional in assisting us getting the final touches of furniture for our little home even though it was not available in store. It was a quick, breezy experience and we were out the door in less than 30 minutes. Would recommend.
Timothy Green did an excellent job of assisting me and my son. I recommend him to everyone.
Blake was amazing!! Not pushy but very helpful!! Thank you so much for getting us into new furniture!!
Jay and Kim they really good they help me choose my new recliner Thank you
CHRIS W. very helpful and patient. Thank you.
Jay and Kim were awesome! My new home is going to look beautiful!
Christopher W was the best in helping me pick out bedroom furniture and assisting me with all my needs.
I came to Ashley Furniture today and Christopher greeted us at the door to assist with helping finding a dining room set. He was very knowledgeable, professional, and rendered outstanding customer service. He made sure he got us the best deal possible. Thank you for your great customer service and I encourage anyone to come visit Ashley Furniture and visit Mr.. Christopher Wallace!
I had the best customer service today with Chris W. He helped me find the perfect kitchen table for a great price. I'd highly recommend this location.
Timothy Green was an awesome customer service rep and helped us buy my daughter's dresser to match her bed......
Blake is amazing he took time with me I'm 71 professional and had patience and was very understanding
Christopher W. was Great! He has top tier communication skills and genuine vibes. I recommend everyone go see him if you value honesty and professionalism! The original B.I.G!
Chris music did a great job for us. Very knowledgeable.
Our sales agent, Blake, is wonderful. He was patient and transparent with us the moment we walked in. We appreciate all his help and leave confident with our purchase.
Chris Musick was great to work with at Ashley Furniture. He was very knowledgeable and patient with us as we threw him a couple curveballs. Thanks again for all your help and service.
It was great working with Chris Musick! He was very helpful and knowledgeable about not only the furniture we were purchasing but also the service plan. Appreciate his help!
We had a great experience with Christopher W.
Timothy Green, I believe that’s his last name, assisted us. He was very patient, and he answered all questions that we had with great explanations. We looked at several mattresses and he helped us understand the similarities and the differences. Also, he helped us to appreciate the benefits of the adjustable base.
My experience at Ashley in Midlothian was superb thanks to Amanda. She helped me choose furniture for my new home over the course of two visits to the store, did research on pieces based on my description of rooms, decor, etc. Amanda, along with manager Kim, treated me so courteously and with patience for my pickiness! I received above and beyond customer service here, making my move here that much less stressful. Ashley has really nice furniture at reasonable prices. I highly recommend it and will definitely be returning for more pieces.
Timothy was patient and informative. Great service overall.
Jordan was extremely helpful when my girlfriend and I came in trying to find the perfect size dining room table for our place. Very informative, helpful looking up discounts/shipping details, friendly service as well. All in all great experience making a stressful shopping experience very easygoing.
Steve Banks has assisted me on many occasions with stellar service. He continuously looks out for my well being. I can not relay
Chris Musick was my sales rep and offered great customer service.
It was a real pleasure shopping at Ashley. No pressure, which, in the past for me at other stores has always been a feature. Chris Musick listened when I told him what I wanted and showed me everything they had and didn’t try to push anything else. After some comparison shopping elsewhere, I came back and Chris made the purchase experience really smooth. Got a great price on the sofa that I wanted. Thanks Chris!
Chris Music and Amanda Torres were very helpful and very knowledgeable regarding the mattresses, we purchased ours the same day. Excellent customer service. Thank you! See you in October Chris for the theater chairs. The Taylors
Ask for Christopher W. He is amazing!!
Timothy green was very helpful
Hizo un trabajo excelente! Tim d es bien amable!
tim d was very helpful !
tim d was very helpful! let us shop & look around then asked if we needed help !
Timothy Green helped me with my Sofa & Loveseat purchase! He was very patient while we made our decision. If you're looking for a great deal and awesome customer service come by and ask for Timothy Green! -Stephen W
Tim D was my salesman and did a great job
Christopher W created a very pleasant experience- he was available but not over bearing - he was professional. I would highly recommend Christopher!
Stopped by 7/26 and was attended to by Blake. This young man was very polite and helpful. He explained and demonstrated the operation of several 0 gravity beds we were interested in. He was very knowledgeable, answered all of our questions and walked us through the whole process of purchasing our new bed. He made our purchase easy and pleasant. Thank you Blake, we will be back to see you at Ashley 's soon.
Perfect, wonderful...bought mote from Ashley as the quality is higher
Blake was a huge help!! Very transparent!!
Easy simple sale. Jay was very knowledgeable.
The service rendered was excellent!!! Christopher Wallace was very knowledgeable and assisted us with our purchase. Will definitely visit the store again for future purchases.
Chris Music is great and very helpful! Got us everything we needed and had answers for all of our questions! Thank you for the help!
Tim D and Chris M were such an excellent help to me and my partner. We went in to buy couch, and they knew exactly where to look. I came in a few times just to make sure it is what I wanted it to be a didnt of getting a different couch then initially what I had wanted but the options were so awesome, the prices were right where we wanted them to and he worked with us to get us exactly what we want it. In the end we ended up with a couch and ottoman and a coffee table combination that suits our needs and was under budget. Thank you again.
Everything in the showroom was clean and tidy. Our salesman, Blake was very polite and helpful.
Blake was very helpful and kind!
Greg was an exceptional sales person. He assisted with honesty and expertise. I'll definitely be back soon to purchase the rest of my furniture with him.
Timothy Green was interesting and paid attention to my needs. That is very important to me. We will definitely come back to see him. His customer service is excellent. Thumbs up. Great job.
Greg was great
Excellent experience! I went in to buy a couch and was immediately greeted by Chris who was happy to point me in the right direction. The sales team there is not pushy at all but if you have a question or have decided to make a purchase, they are completely there for you. Chris was very patient and after discussing options, I decided to take a look at mattresses as I had been planning to replace mine. Chris was super knowledgeable, and took the time helping me find the right one with no pressure to buy. The whole team even stayed past closed just to get me squared away. The store is huge with a excellent selection and financing options to fit any budget. I couldn’t give a stronger recommendation!
I bought before from Ashley’s and had an horrible experience. I was never going to come back. Three years later I decided to come back and Amanda was wonderful she was not pushy at all and came when we need help. She was a pleasure to work with and will recommend her to everyone. I had recently came back and Amanda was out sick and referred me to Chris Musick , it was another great experience.
Khadija was fantastic! Super helpful and patient and listened to my needs.
Khadijah was excellent will use her time and time again .
Chris was very personable, and helped us get the mattress we needed, was very responsive and informative.
Jay was an excellent sales person! He was so personable and very helpful.
Jay was amazing
Blake was very helpful when my girlfriend and I came in searching for a mattress! We appreciate him, the customer service was great.
Jay was exceptional. Great service, explains clearly feature/benefits.
Timothy Green was very helpful and kind. He made choosing furniture easier, everything is a 10/10 for me!
Timothy Green was amazing! He treated my family and I super well. He was patient and found the perfect furniture to our liking!
Timothy Green was extremely kind! He helped my family and I find all our furniture. He was patient and willing to go above and beyond for us to find our perfect furniture. Amazing customer service.
Jay has been awesome. Gave us time to look and was very helpful with our purchase. Made everything run smoothly.
Amanda is amazing!! So patient and helpful.
Needed to furnish my entire apartment, Tim was incredibly helpful and pleasant throughout the entire experience!
Timothy Green helped me out and he was the best, amazing service skills!
The tim member it's very social and gentle. Thank you Tim D. For you attention and help!
Timothy was very helpful, he took his time explaining product details and information. He even helped with color coordination. Thank you Timothy Green
Tim D is the best and very reliable
Chris was great throughout the entire process!
Christopher W did a great job helping us with our purchase
We purchesed a new mattress here, and we were helped by Christopher W. He did a fantastic job guiding us through the process and made the purchase easy and simple.
Khadijah very pleased with her and so sweet. I will ask for her always.
Awesome customer service I really enjoyed Jordan
Jordan
JAy great guy
Great experience. Chris Wallace was very helpful
Was assisted by Stephen Banks who gave great assistance with getting my furniture.
Stephen Banks helped me find my couch and was very helpful, direct, and sociable.
My salesman was one of the best I've ever had when shopping for furniture. He wasn't overbearing or pushy, which was a big plus. I would highly recommend Chris Musick if you are in the market for making a furniture purchase.
Jordan was AWESOME. He (and others) stayed past closing time to finish my sale. He was helpful in directing me to exactly what I wanted. Bought my furniture on Wednesday and it was delivered on Saturday. I am one happy gal. Thanks, Team Ashley!
Excellent customer service. Very knowledgeable, expedient, and professional.
Had a awesome time with Stephen Banks when picking out my new recliners for my 20 Anniversary
Tim D. was very pleasant with us and very informative. He made our shopping experience very easy.
Great experience with Stephen
Jordan O was great! Very informative on our selection for a mattress. We will definitely recommend him to our family and friends
Christopher W was very helpful with our furniture purchase and would highly recommend him. Look forward to working with him again in the future.
Fantastic Experience. Tim was extremely professional, friendly and knowledgeable in assisting us in finding our couch for our new home.
Stephen Banks was absolutely great per usual, Every time we visit Ashley’s he has a bright smile on his face and is always ready to help us . This is our third time purchasing with Stephen and we have yet to be disappointed! He is truly amazing!
Very good quality furniture and very friendly and very friendly staff to help you find your things and prices Mr. Blake
Khadija was very professional and experienced. I was not pressured into buying anything I didn’t want. I’m very happy with my purchase and the help by Khadija thank you
Awesome funny guy( Stephen Banks) made experience great
Jordan was a great sales man great personality made the sale easy
Chris Musick was great. Very knowledgeable and got me what I was looking for.
Chris Music was a great sales person and helped us find the perfect couch!
Mohamed was really nice and helpful with the purchase of my sofa!
Excellent experience Chris music
Came in 20 minutes before closing, awful I know. However our salesperson Mr Musick was absolutely wonderful. He showed us everything we were looking for and definitely listened when we said no to something. He didn’t trying to talk us into anything we didn’t like. Friendly, down to earth and knowledgeable. Great employee! We are buying 2 of the same bed tonight. It’s currently 50 minutes past closing and he’s treating us like he has all the time in the world to help us!
Blake was a excellent sales representative
Chris W. was our salesperson and he greeted us from the door with a smile. He was personable and we walked out with the item we were looking for. It was a pleasure to do business.
Blake was phenomenal in his interaction. He was thorough and professional. He made sure to explain every to me, he was not pushy and gave me the time to review my purchase.
Timothy green was amazing, if anyone is looking for any piece of furniture go to Ashley and request timonthy.
I came into the store knowing exactly what I wanted and Tim D. helped me get exactly what I wanted without pushing me to look for anything else. Got me promotions and the best price possible. I will definitely recommended family and friend to come shop with Tim with any furniture items.
I have to say it was a pleasure working with Khadija today. Very helpful and informative, but most of all not pushy!! Very subtle and patient... thank you Khadija!!
My experience was fantastic! Timothy Green helped us and he was amazing! Would shop here and with him again.
Blake was awesome and really helpful. He really paid attention to our needs and gave us time to process and decide on all the options he made available to us. We walked out with a purchase that would be delivered in just a few days. We couldn’t be more satisfied and grateful. Thanks Blake!.
Khadija was great! Super helpful and knowledgeable.
Pat did incredible job! 🤩
Looking to update our 1965 ranch kitchen with no room for an island… Chris. At Ashley on Hull street, help us find just the right mix of island and kitchen table. Can’t wait to finish the project and for it all to come together! Thanks Chris for your time!
Christopher W
I would like to share my experience at this location. As soon as we entered the store, I was approached by Khadija Toumi with her professionalism ,caring and patient during our visit. She was awesome and left very satisfied with our selections. Cheers and thank you for your help.
Stephen was an excellent help finding a great bed for us!
Blake was so helpful!
Stephen Banks was an awesome salesperson! He gave us the space we needed to browse but was always a stones throw away for questions!
Very good service
(Translated by Google) excellent service (Original) excelent service
Christopher W it's really good, very very kind
Khadijah was most helpful and friendly during my transaction.
Chris Musick was a great help in helping me find my future needs. He was very patient and knowledgeable. Thank you Chris!
Blake was great, figured out what we needed very quickly, brought us to our 3 best options right away. Made everything quick easy and very transparent. Ashley Furniture on Hull Street and Blake were very helpful in our successful search for a new sectional. Deal of the Week for the win!
We had the pleasure of meeting with Khadija on 7/5/2023 and then again on 7/8/2023. She was such a pleasure to Work with. She had a very inviting smile and pleasant attitude. She was very informative and helpful through the entire process. It was a please meeting and working with her. Joe and Christian Jackson
We had the pleasure of meeting with Khadija on Wednesday 7/5/2023. She was very helpful and informative regarding our questions. She was very polite and jumped through hoops to help us! We returned on 7/8/2023 to finish all paperwork. She was just as pleasant and help as the first day. She has a very warm and welcoming smile and presence about her! We highly enjoyed our experience! Joe and Christian Jackson
Steven Banks helped my grandma and I pick out great pieces of furniture for the living room. He answered any and all questions that we possibly had.
Salesman Stephen Banks was extremely helpful and friendly and knowledgeable about products. He helped us to find what we looking for . Very nice shopping experience. Great salesman.
Such a great experience with Tim D!!! Very helpful, patient and nice.
Tim D. Was great ! He got me everything I was looking for and in the budget I was looking for ! Highly recommend them
Buyer beware of additional charges slipped in when you have been waiting for hours for paperwork. Promised free pillows with mattress purchase really weren’t free, plus adding high priced mattress pad and furniture protection which were NEVER discussed. After speaking with salesman AFTER the purchase, he refused to take the charges off. Won’t be coming back. Horrible customer service after their gotcha stunts which is really too bad because I do like the furniture. An additional $1,100 charged as a result of these.
Christopher W. did an awesome job helping me follow through with the couch I wanted to buy. He answered all of my questions about pricing and sales and delivery. I had a great experience here today.
We had a great experience at the location on Hull street. Chris was very patient,helpful, and knowledgeable. He helped us select the right furniture within our budget. We will definitely come back again.
Tim D is awesome! Very kind and helpful. Thank you so much. I'll definitely be back and only come to work with you!
My husband and I came looking for a couple of things we had Mr George who guided us and answered all of our questions. He made our experience smooth and easy going. Helped us find what we needed and we had a wonderful experience. This place is clean and well put to together. The staff is friendly and communicative. We plan to come again :)
I do not enjoy furniture shopping at all but Blake Beckner helped us today and I must say he made it such a great experience that I now may not put off shopping for furniture in the future. Blake was very honest and truly cared about our needs and wants. He showed kindness to our kids and was very pleasant during the whole purchasing process. Thank you we hope to see you again when we shop for our next purchase.
Stephen was very helpful and transparent with our mattress purchase (one of our biggest investments as a couple!) and added no pressure to the sale. Thanks so much, Stephen!
Timothy was fantastic. He was willing to run all around the store to answer our silly questions. He was fantastic to work with.
Timothy was amazingly helpful. We got everything we need and then some! Couldn't have asked for more help
Had a very great living room shopping experience with Khadija. She was extremely patient and attentive to our needs, which made all the difference. I highly recommend seeing her when you’re making your next home furniture purchase.
Khadijah was so helpful and patient while we shopped for living room furniture!! Between measurements and style, she never made us feel rushed! Five stars, definitely will come back to see her!!!
I am very happy with the customer service from George today. Happy with my purchase and never disappointed with the furniture.
great service! by Timothy Green
Stephen Banks
Chris Musick was our associate and he was awesome. We are in the process of moving and he helped us find the right pieces and come up with a plan, and he's funny on top of everything else!
Christopher W did a great job helping us find exactly what we were looking for. Very nice gentleman. Thank you!
Mr chris music,,is a fabulous and fantastic staff have ever met as a staff, he attend to me nicely and he work with me with my financial, am speechless because i don't know how to thanks and give him 100% credit,,Ashley furniture are lucky to have him as a good staff,
Great guy, super helpful and accomodating. Thank you Stephen at Hull St Ashley!
Christopher W was an amazing help but not high pressure at all! He let us shop and gave us time and space to make our decisions!
Khadija was extremely attentive from the first moment we walked into the store.She listened to our needs and desires for the furniture we had in mind and she showed us several options. Although I indicated I wanted just stools, she knew I wanted more and she helped me to get the set I really wanted within the budget I set in my mind. She is ver knowledgeable of the products and is an excellent Home Furniture Consultant .
Ms. Khadija was very knowledgeable about the furniture we were looking for. Not only did she show us multiple types of stools to pair with our current set, she introduced and sold us a set that had better functionality. This was a very positive experience!
Stephen Banks was an awesome Rep…told him what I was looking for and he showed me the beds to fit my needs and aesthetics. Worked out a great deal! Very smooth transaction.
Thanks to Chris musick for the mattress highly recommended great experience
Best sales man I’ve met Chris Musick thanks for the couch and mattress
Blake was super help with everything . He helped us get the sofa set my wife wanted.
Christopher W. & Kim I spoke to Kim first. She shared detailed information with me regarding the quality of my choice. When I returned, Christopher greeted me and helped me finish my purchase. Everything was quick and easy.
Chris was a great help, super helpful and easily answered any questions i had
Timothy Green was a great help. He let us look around and when we had a question and ready to make a choice, he was ready and made the process very quick. Highly recommend Ashley Furniture on Hull Street Road
Will was great in helping me select my furniture and processing the sale with discounts.
Chris W. Great customer service, great knowledge of the mattress and other furniture we purchased. great help thanks Chris.
A friend and I came in to the Ashley Store on a Sunday to purchase a sectional couch he picked out last week for his house. Stephen Banks was helpful, friendly, knowledgeable, and approachable. Fast delivery: the sectional my friend purchased is scheduled to be delivered in just two days and the price was reasonable and fair!
Khadija is so nice I appreciate her service she was so nice to me.she help me in every way possible she can.
Stephen B was amazing. He didn't pressure us and had a great personality. I appreciate him so much! Please ask for him!
My experience with this store was highly disappointing. Despite canceling my order, the store refused to issue a refund, going against their own refund policy. Customer service was unhelpful and unresponsive. I strongly advise against shopping at this store due to their poor refund policy and lack of customer support. the unhelpful store manager compounded the issue. Despite multiple attempts to contact them, they did not return my calls or address my concerns. This lack of responsiveness and accountability from the store manager further added to my frustration.
Christopher Wallace was very professional and engaging to my needs
Khadija was very friendly and helpful. Great customer service. 🥰
Katie and Chris were awesome! Chris pulled up the prices for the couch configuration we wanted on any couch we sat on. Katie made the buying process quick and easy, and tan is through several options. In the end, we got a great couch, and the process was actually fun.
Tim was great from the moment we walked into the store.
The sales rep Chris W was awesome! He helped me in making my furniture decision easy and he is friendly and very professional in knowing the products. Thanks Chris W
My salesman Chris w did an amazing job helping me find the right mattress and he answered all my questions and helped me with my concerns
Had a great experience at Ashley today!!! My sales person was great helpful friendly and really cool!!! Stephen Banks please come in and let him help you find what you would like to buy!!!!!
Blake Is nice !!
Blake was amazing! Make sure and ask for him!
Mr Christopher W was an excellent sales person. Will definitely come to him again.
Christopher W is the best!! Very helpful quick and easy 😊!
Khadija was a very well professional sales associate Help me with choosing my furniture and also help with financing
Khadijah was the BEST representative ever ! She broke down everything i needed and wanted to know
Very personable and knowledgeable
Blake was very helpful with finding the right piece for our space.
Timothy Green took his time with me and helped me make a solid decision. I will be back to see him. You should too.
Amanda helped us with our new furniture
Khadija was really good, help us to get what we need, highly recommend
Khadijah is amazing! She helped us will all of our needs!
Mr .Christopher W. has a great sale man. He was wonderful and he knew the product very well will definitely shop with him again.
Christopher w was very helpful and I really enjoyed his service. Thanks for your professionalism, great job!!!
Christopher W. was very pleasant, knowledgeable, and super easy to work with. He was never pushy and offered great suggestions. He was attentive, yet gave me space to shop and consider. I had a wonderful experience purchasing a bed and mattress because of him.
Christopher W Very professional - hassle-free: Ask for him, good man.
Easy process. Thanks Tim D.
Katie was a great. Ordered what I needed and nice to work with. Appreciated the discount with floor model table bc of issues. Thanks!
Great customer service Tim Green was very helpful in making my purchase . Took great care from beginning to end
Chris Music was extremely helpful. From answering weird questions to being a “sympathetic support”, Chris helped to make our new bed purchase a breeze! Thank you, Chris!
Absolutely amazing. Very professional. Mohamed is very professional and helpful
Huge thanks to Mr. Steven Banks for helping us, we are so excited for our furniture !
I thoroughly enjoyed my visit to Ashley Furniture today. I was assisted by an excellent salesperson, Christopher, who helped me find and purchase the dining and living room sets I have been looking for 2 years.
Great experience with Khadijah, I was able to get my furniture much quicker in store than I was with my online purchase that was taking over three months
Timothy Green was so kind, friendly, and attentive to our wants and concerns with finances. He made himself 100% available and gave great customer service. We will absolutely request him again the next time we are looking for home furniture!
Got a $6000 couch for $2000. Great quick experience
Tim D was excellent today. Efficient and very patient.
Tim D was awesome. He was very helpful in helping me find the correct furniture for my house. Thank you.
George was very helpful with helping us find our new sofa. Highly recommend seeing him for your next purchase.
Looked 2 days in a row. Everyone we spoke to were helpful and personable.Tim D. and Jordan were great to work with and made furniture shopping pleasant.
After our wonderful children destroyed the couch, we were in the market for something bigger and new. We went to Ashley Furniture in hopes of finding a good fit. Timothy Green assisted us during the process and gave us plenty of space to hash it out. At the end, we found a great option and checked out seamlessly. Thanks!
Timothy Green was helpful when needed and patient. Timothy gave us the space we needed while we looked at the furniture but was there when we needed him. I appreciate the help.
Very attentive and courteous service. Tim D was great and helped us work through our options and get everything set up for us. Highly recommend!
Tim D helped us with finding the perfect couch for our home. He was very professional and allowed us to take our time with our decision. The showroom is well laid out and easy to navigate. Very good experience overall.
Sale person Khajdija was very good. She did great job. But Ashely is over charging for delivery fee. They do not give you choice to pick up from local store.
Chris was amazing, we had horrible experiences at other stores and Chris turned it all around when we met!! We found the perfect solution for our living room and at an amazing price!! Thank you Chris!!
Amanda
Christopher W. was great. He helped us get the online pricing for our new bedroom set and we saved a bunch of money.
We drove by Ashley were greeted by Chris Music he was super knowledgeable and helpful finding our new patio furniture at a great price! Definitely recommend shopping here!
Great experience today with Chris Music.
Timothy Green was a great help.
Came here and was hoping to get the couch of my dreams. Unfortunately, they had it but I would have to wait to receive it. Chris Musick the sales associate was eager and kind to help me find a couch that was able to get picked up today as well as finding pillows to match my couch. I would recommend Chris! Thank you so much!
Betty good service. Khadija help me berry good
Timothy Green was a wonderful help when purchasing our living room furniture after moving across the country. He was informative and didn’t push us into making a purchase. Would definitely recommend him to others.
Christopher W was extremely helpful walking us through the furniture buying process! We found a sectional and ottoman that met our living room needs.
George did a fantastic job informing us of the matteress and pillow covers for our bed
I had the pleasure of working with Christopher Wallace. He was very pleasant and patient with helping me pick out the perfect bedroom set that I’ve always desired.
Chris Wallace was very helpful with helping my daughter with purchasing the bed she really wanted. He was very professional and patient.
Chris Wallace was very patient and helpful with my niece in helping her to pick the bed that she’s been wanting for quite some time. Working with him was a pleasurable experience.
Blake & Kim are AWESOME! Made my husband's Father's Day!!!
Great experience with Katie!
Had a great experience working with Khadija to get a new couch. She was very patient with us as we tested almost everything and answered all questions that we asked!
Christopher W. Wallace was wonderful in helping us!
Steven Banks was extremely helpful. Help pick out a bedroom set/mattress and the overall experience was stress free.
Had a great experience with George at Ashley! Thank you!
Christopher W. was extremely helpful in helping me find a couch! He went so far as to come in on his day off and spend almost 2 hours searching for available couches that fit my needs. Love to see workers like this who go above and beyond for customers. Will definitely be returning if I need anything else for my apartment!
Christopher Wallace was our representative while my husband and I were searching for full house furnishings. He was extremely patient and thorough with his information . Wonderful customer service! Thank you
Chris Musick was amazing. He was very kind took his time and did not rush us to pick out some thing. He made sure that what we picked out was exactly what we wanted and feel comfortable getting. I will highly recommend coming to Ashley furniture to my family members and friends only because of Chris Musick. He made this experience pleasant.
Christopher w great job
Christopher W great service
Chris is an excellent salesman
Stephen Banks was my representative and he was very diligent with my indecisiveness. He listened to my needs and make great recommendations that led me to my purchase
Stephen B. Was awesome. Funny happy friendly and found what we wanted. Got us our new sofa in no time at all. 5 stars
Katie sells better than Tim D
Great sales people!
Great store. Tim was an awesome sales associate
Chris music greeted us and was a complete pleasure from beginning to end, we loved his patience and the way he made us feel during our tour of your beautiful store we bought a bed and are very happy with everything so far. Chris is an asset to Ashley furniture.
Jordan really Helped me in the process and looking at different options.
Ask for Blake, very helpful and easy to talk too!
Blake awesome! He was very detailed and patient. We had a great experience.
Khadija was very helpful and was low pressure, which was awesome. We are so happy with our purchase. Thank you for everything!!
We walked in on a busy weekend day. Tim D. was very helpful and attentive. He was quick to answer any questions without hovering or making us feel any pressure. We had a great experience and it was a pleasure to work with him. Thank you!!!
Tim D. Was great! He was patient and showed us all out options.
Service with a smile
Big shoutout to Chris Musick for his expertise, diligence, and patience in showing us all of our options. We were able to buy more and still save! We will see you soon for a mattress. Thanks again!
Blake😊
Mohammed, we great, and very helpful.
Timothy Green was very knowledgeable about the different mattresses and really took time out to help me pick out the right furniture at a great price.
Khadija is great! Ask for her! Very knowledgeable!
Very helpful and knowledgeable. A very easy process.
George is very personable and knowledgeable about the business!! He helped us choose a great sofa and loveseat. Thanks George
Tim D. Provided great customer service, no pressure, only help! Highly recommended!
Akia was very helpful in choosing a new dresser after the one we initially ordered was discontinued! She helped show us options around the store, and collaborated well with the customer service members to get everything straight!
Tim D. did a wonderful job explaining the various bedroom sets as well as delivery options. Be sure to ask for Tim for all of your furniture needs!
Consulted with Tim D. on a bedroom set purchase and the experience was outstanding!! Tim D provided impeccable customer service; he was very knowledgeable of the product and professional!
Timothy Green assisted me and my husband on purchasing our first Tempur-pedic mattress. He was very thorough in his explanation of the variety of mattresses and pillows. We had no idea all of this would help with our total body wellness and help with joint pain. Timothy went over and above customer service and was very patient with our decision making process. He is an asset to your company.
Thanks to Christopher W at Ashley furniture store at the Hull street location, VA. Knows a lot about the products and really work on getting the best deals or discounts. Great store great consultant.
Khadija was very helpful while I was shopping for new furniture for my kids. She helped me find the best quality and style I was looking for.
Mr. Tim D. was Phenomenal! Impeccable service. Extreme patience. Tim D. is a great asset to Ashley Furniture Store. I can't even explain what he's meant to our process of moving and furnishing our new home. It is so nice to have worked with what I would call a special human being. I truly feel a relationship was built and cultivated though this process and experience. 10 out of 10 for the young man
I was today at Ashley’s Hull street and there was this employee helping me the whole way to choose the best options and thanks to him I got some good deals! Thanks Timothy Green!
I was today at Ashley’s in hull street and was looking to buy some sofas and Timothy Green was the best employee helping my husband and I choose the best option, also gave us the best treatment! And offer us good deals!
Steven Banks was a great help to us when we came in to find several pieces of furniture for our new home! Very professional and knowledgeable and he took us right where we needed to go to find what we were looking for as well as saving us money!
Khadija helped us through the buying process and it all went well with our purchase.
I enjoyed the experience with Mr Timothy Green at the Midlothian area. My daughter and I found what we were looking for with his help. The process was easy. Thank you Ashley furniture and Mr Green.
Khadija, she is nice!
Good costumer service!!! Stephen Banks
I came to purchase furniture Khadija was amazing picked all what I need , she explained financing and I was very happy with purchase,I will come back to see her she is very professional and friendly Thank you so much Khadija
Christopher Wallace at the Hull street location is an awesome and very knowledgeable consultant. We walked away with more knowledge, information and Supprt that’s now working well for us. Great store, great staff and above all great consultant, Christopher Wallace. I’m more than satisfied.
Christopher is amazing recommend you go to him. Great service 👍🏽
Blake good customer service
Definitely recommend Ashley Furniture. Prices were great, but the customer service provided by Timothy Green was even better
Katie was absolutely amazing!!! So incredibly helpful and knowledgeable, best Ashley experience I’ve had!
Khadija was great!
Nice store but the salesman who first said hello to us when we were ready to buy was not were we could see him so we talked to another person and the thefirst came over and started yelling at the second salesperson that it was his sale and not hers. He was very rude in front of us to the other salesperson who he then told us she was his sister. Would not use him again. I believe his name was muhammad.
Chris Music was the best! Super friendly, helpful, and patient! We can’t wait for our furniture to deliver! Thank you, Chris!
George was very helpful and courteous. He guided us through the whole process and got us a great deal on a couch.
Chris Music was amazing! So very helpful and accommodating. Thank you for a great experience and being patient with our family!
my partner and I came in looking for a new mattress and Blake was amazing & so informative!!! 100% recommend
Chris Musik was awesome to work with! He was so helpful and very personable. I will definitely come back.
Timothy was extremely friendly and knowledgeable, really helpful and understood our needs and didn't try to sell us anything more.
Excellent service. Khadija was very helpful and friendly
Steve displayed excellent customer service and patience throughout the whole process That's my Guy!!!
Tim D. was awesome, he helped us find what we needed in our budget and was so patient with me! He also gave my son's balloons which made them happy! Thank you again Tim D! We are so excited for our new purchases.
Timothy Green did an amazing job assisting me and my grandparents in our purchase of a new dresser.
We had a great experience shopping for a couch. We were looking for a smaller than typical sectional and Tim D worked with us until we found exactly what we were looking for!
Stephen Banks was such a great help and super patient with my extra mom who was very picky - he helped us make a decision when we had been all over town looking for furniture. Next time just go to Ashley’s and see Steve!
Thanks to Tim being an awesome help to me in purchasing my product. Thanks Tim you rock!!😃🙏
Great experience at Ashley’s Homestore, working with Timothy Green to furnish our screened in porch!
Timothy Green made us feel welcomed and we were in and out within a reasonable time and the prices are fair
George, at Ashley Furniture RVA, did an amazing job. Very informative and extremely personable. Made the shopping experience fast and easy. I would highly recommend Ashley and George to anyone shopping for furniture in the Richmond area.
Service was wonderful I appreciate Khadija her help. Very professional.
Katie was the sweetie was very helpful in helping me find my sofa for me first apartment.
(Translated by Google) Excellent and professional attention from Mrs. Khadija (Original) Excelente atención y profesional de parte de la señora Khadija
Nice and helpful
Our consultant Chris Musick was fantastic! He listened to what we were looking for in terms of furniture in our home, what look we wanted and what we needed it to stand up to! He was also very patient with us because we had our 2 year old with us. We will definitely be back to see him with our home furnishing needs!
Great selection of furniture and prices are reasonable for the quality of the furniture they sell. Found just what we were looking for at an awesome price.
Chris Musick has been absolutely helpful and helped me find my first couple of pieces of furniture for my new apartment! Very patient and answered all questions. He was amazing.
Khadija was very helpull from the beginning to the actual sell. Merci for your help khadija much apreciated
Khidja was great. The purchasing process just took to long.
Mr. Stephen Banks with Ashley Furniture off of Hull street is awesome to work with!!!!
Timothy crane was our salesman very easy and fun to deal with
Stephen Banks was excellent! Help was on point!
Khadijah was great . She help us find the right new couch for our living room.
Timothy Green is the bomb. I appreciate the time and patience. He is a Man of his word and did everything he could to make me happy. Thats what i like. Dont lie to me or over sale me. Kudos...
Quick, efficient service with a wonderful deal. No complaints.
Had a great experience today getting a recliner and lamp from Chris Music. He had great customer service and was super kind to me and my mom!!
This store was absolutely wonderful, everybody was very nice. Greg was the associate that helped me with my purchase and I couldn't of asked for somebody better! Customer service was also great. Thank you for your help finding the right couch Greg you are the best!
I went to Ashley Store with one thing in mind and once entering, I became overwhelmed by the amount of options that were present. I was instantly met by Blake who was nothing less than professional. Every question and concern that I had was thoroughly answered to my satisfaction. My overall shopping experience was a delight, and thanks to Blake’s patient, understanding, and thorough service made the experience that much more satisfying. I highly recommend visiting Ashley Store, loyal customer for life.
Thanks to Stephen Banks I was able to get my new bedroom set and life going in the right direction Thankyou!
Chris Musick was a fantastic salesman who is knowledgeable in his work. He provided lots of service by describing the products available. Very personable with his customers and staff. Appreciate his service.
Timothy Green showed great customer service.
Great customer service
Christopher W was very welcoming and informative with our couch purchase.
Nice attention by Steven p. Banks
Absolutely HORRIBLE customer service. Do NOT shop. My husband and I bought a 5k mattress that is nothing like what we laid on in the store. The manager and associate lied to our faces about a comfort policy involving a 30 day return if we didn't like the item. The bed is AWFUL, we both wake up with back pain, and no one will take our call or take the mattress back. These people are liars and once they have your money, good luck.
Christopher W had the best personality, very knowledgeable, very patient, took us to exactly what we were looking for and answered all our questions without hesitation.
Purchased a sectional with Khadija. She was wildly helpful without being pushy. Highly recommend.
Timothy Green was excellent! Very personable and professional. He made the purchasing experience very easy.
Katie was so nice, friendly, super helpful, patient, and walked all over the store with me to pick out the best area rug for our furniture purchase. We definitely felt like we were taken care of, with no sales pressure. We even left to go to a couple other stores before we came right back, and Katie still had our info and welcomed us back! 10/10 recommend Katie for quality service.
I really appreciate the service I was offered by Stephen Banks ..top notch
Mohamed was great help he was very knowledgeable and got what I needed as far as financing.
I recently had the pleasure of experiencing exceptional customer service at Ashley Furniture with Timothy Green. From the moment I walked into the store, I was greeted by his friendly personality and knowledgeable recommendations to assist me with my purchase.
Timothy Green was amazing salesman. He was very patient and thorough with items on the floor. He made the sales process clear and simple to understand. Would recommend anyone who is interested in getting furniture to see TIMOTHY GREEN.
Christopher Wallace helped us today! Great service and straight forward pricing here!
Chris Music was very friendly, very helpful, outgoing, and awesome customer service
Khadija She helped make our experience a positive and stress free one. Our questions and concerns were answered. We will be back!
Tim was very helpful in guiding me through my barstool purchase!
Blake was great
Stephen Banks is amazing, patient, and knowledgeable salesman. Thanks for your service.
Timothy Green was great!! If you ever go to Ashley please ask for this gentleman. He is fantastic!!
I've had the pleasure to purchase furniture from Tim D. two consecutive times. Both times he was knowledgeable, courteous and mathematically-savvy. :)
Christopher Wallace is the best! Patient, knowledgeable and very accomondating. Be sure to ask for him.
Stephen made the Ashley shopping experience great! Thank You.
Timothy Green was awesome 👌🏽
Katie is great!!!
I had a great experience here ! I was able to get the best deal by the amazing Mohamed ! He measures things for me, gave me advice for the best frame to get, and also was very patient. I would highly recommend coming to Ashley and ask for Mohamed!
Christopher W was a great salesman, very helpful
Tim D. was very helpful during our mattress shopping trip. His knowledge of springs, coils and brands helped my husband and I find the perfect mattress.
George was very friendly and helpful
Steve M Banks was awesome! Very knowledgeable, professional and gave a great deal!
Timothy Green met me at the door and helped my out with the furniture I wanted for my new home.
Grande service. Allowed me to shop on my own. Answered questions gave details absolute fabulous experience with Tim d. Great !
Stephen Banks was the salesman who helped my husband and I find a set for our family room. He was very helpful, attentive, and knowledgeable. He made the purchasing process quick and seamless. Thank you Stephen!
Tim was a wonderful help! Very professional and went the extra mile to make sure I was satisfied with the livingroom suit and bedroom suite I purchased. The prices were amazing. Looking for furniture stop by Ashley’s you won’t regret it. Thanks Tim
Very nice service, good charisma, had an overall good experience. Albeit when confirming our purchase the wait time was quite long.
Tim is very nice and listened to my mother and I about what we wanted and what we wanted to spend. I would definitely recommend him to my friends.
Nice selection & quick delivery time.
Christopher W. Was sales person that assisted my daughter and I at Ashely furniture and he made the process very simple and fast didn’t try to hold us hostage or up sell us.. very pleased
Wonderful and quick experience with Christopher W.
Christopher W has been so helpful since I walked in this store.He was very professional and he guided me through the process. Am a satisfied customer.
My experience with the sales and customer service was exceptional. Khadija went above and beyond to answer any questions and took it upon herself to make my experience a great one. I highly recommend her she was outstanding. In one word.... awesome!
Chris Music was AMAZING! He was extremely helpful and courteous! I would highly recommend him!!!!
We were greeted by Chris Washer, very personable and knowledgeable. He was very good at showing us different bedrooms suits and mattresses. We of course had absolutely no idea what we wanted. Thanks so much for all your time.
If I could give them -10 I would. DO NOT ORDER FROM HERE! They don’t care about your time or your money. I’ve had TWO orders that have been delayed or never showed up. THEY DO NOT CARE. UPDATE: Turns out my sales rep had put in my address and phone number incorrectly!! I have spoken to so many people who I had corrected over and over again my address, phone number AND name. I could have had my furniture 4 weeks ago but instead of verifying my information, my rep just went ahead with the sale. I took time off work to receive the delivery, it never came BOTH times. They are inconsiderate of my time, my money and anything else that involved putting the customer first. This is my last time dealing with them.
Christopher W gave great service today. Was patient and very knowledgeable.
Christopher W. Great service!
Blake helped us find a table for our dining room and he was awesome! He was so helpful and made everything super easy for us! Ask for Blake!
Timothy Green is an great sales person. He listened to me and my husband. I will gladly come back and see him.
George was very helpful. I came in telling him what I needed. He led me right to it and I was able to make a purchase quickly. He also allowed me to rest while he did the leg work.
As always, we came in and saw Timothy Green who took care of us on the spot. 4th consecutive purchase with him and at Ashley.
Christopher W. Was awesome and very helpful. Thank you LM
Christopher W
Blake is awesome salesman excellent customer service, he is very professional and patient. Thank you for helping me and my son
I've been in furniture stores prior, and always felt pushed. Katie talked to us like a good friend, made us feel comfortable and got us everything we wanted! We're moving into a new apartment and she helped us get everything together for our new home!
Came in for some new furniture for our new apartment. Was helped by Katie. She was absolutely amazing. Very friendly and knowledgeable and helped us build our perfect aesthetic. Made us feel right at home.
Steven and khafija was great very professional
Our experience at Ashley was pleasant. Chris Music answered all our questions and went above and beyond to find what we needed. I definitely will make Ashley our first stop for future needs.
Tim was very helpful! He helped me with all my questions and made making my purchase a lot easier.
Stephen Banks helped us out and was very professional and super helpful!
Stephen Bank's was courteous, professional and very knowledgeable. We felt no pressure in any part of the experience
Tim D. strikes again! He was nothing short of amazing. His customer service is top notch. He was thorough in assisting me with purchasing a new sofa and walking me through the financing options. He is so personable which makes for a smoother shopping experience. I would highly recommend him to anyone who plans to shop at this Ashley store location!
Timothy Green is awesome. He took great care of me and he listened to me. I am a people person and I dislike when people waste my time….. see ya real sooon.
Stephen Banks in sales was excellent. Very accommodating, knowledgeable about the furniture, inventory and sales that were available to me. I’ll be back!
For Angelyn Poe, Chris was wonderful
Khadija was a great help and the experience was great !
Tim D. was very helpful in helping us pick out new furniture for our living room. He was great at showing us all the options and answering questions. Prices were also fantastic with the Memorial Day sale
Great experience! Khadija was a great help!!
Blake is the best! Very polite, courteous, helpful, ZERO pressure and he helped us find exactly what we needed.
Khadija
Khadija was amazing to work with…would do it again every time!
Amazing experience and wonderful help!! Multiple room buying Khadija
Stephen Banks was excellent to work with!
Prompt, friendly service from Stephen Banks! Very personable and showed me exactly what I was looking for without any pressure. Awesome doing business with him!
Great experience!!! Salesperson was extremely nice. Timothy Green is the man would definitely recommend.
Salesperson Blake was outstanding. He helped me find exactly what I needed while keeping my price range in mind. I’m moving soon, so he was able to schedule the delivery for me perfectly. I was in and out in about an hour, had a really great experience in-store!
Timothy Green provided professional service in assisting my family with purchasing our mattress.
0 pressure and very good experience. George was patient and knowledgeable.
Tim D. Was very nice helpful and patient.
Chris Musick was very attentive and helpful with our new sectional purchase. Will come see him again in the future.
Jordan was very nice he helped me right when I walked through the door and broke everything information down to me as much as possible.
Timothy Green helped me today with outdoor furniture He was very knowledgeable and helpful and very patient as I measured and measured again to make sure it would fit on my deck
Thanks Mr. Greg Banks for being Professional, sociable and providing great customer service. I greatly a ppreciate it!
Tim was very helpful and patient in helping me and my family decide on furniture . He gave me great suggestions along with being warm and welcoming when we first initially came into the store . As this being my first home I didn’t really know what I wanted, but he did lead me into the right direction into choosing the best options. I highly recommended him to every customer because he caters and wants the best for his customers !! Great customer service!!
Working with Tim D. was a pleasure. He was patient and gave us the freedom to shop without hovering over us. He showed us various options of what we were looking for and without pressuring to purchase. I will definitely be back.
Moved into my first new place on my own and was so intimidated by the thought of furniture shopping, but Stephen Banks made it the most stress-free process for me! He made me comfortable but also made sure he added his input for the best decision for my new living room and bedroom set!
Timothy Green was personable and super helpful with my purchase today. I would recommend.
My family and I had a pleasant and professional experience with our sales person Geogre. He was very knowledgeable about the items of interested and gave us great sales offers for our purchase. We will be returning to purchase other items at a later time. Thank you George for all your help and support with making a great sections.
Jordan was great! Made sure what I wanted was in stock and could be delivered within the window i needed it.
Great customer service! Didn’t over crowd and gave me room to look around. If you’re looking for someone to help you out look for D.J. Tergou!
Great customer service
Chris Musick was very helpful in getting us set up. Thank you
Christopher W. and the Ashley Team were amazing. Christopher was very patient and helped a great deal with the process.
Chris Music was a fantastic help when I was purchasing a new Ballister chair from Ashley Furniture. I had a specific furniture need and he took the time to research the items that would best. There was no sales pressure just a sincere effort to help. 110% A++ experience. Thank you. LP Midlothian, VA.
Christopher W was amazing and helpful. Exceeded expectations to help me find the perfect couches for my new place. Thank you!!
Chris Music did a excellent job assisting us with our purchase.
Christopher W. was a great salesman, he gave me my space so I can make the decision that was best for me. He was very professional and friendly, he should get a raise for the way he take pride in his job. I would give him a 10 out of 10. Great job👏🏾
Chris Musick was great and helped us find exactly what we were looking for. Ashley had a great selection with good prices. ⭐️⭐️⭐️⭐️⭐️
Khadija was great to work with
Thank you George for great customer service !!!
George & Tim assisted me w/ my purchases. Tim was most helpful w/ explaining the details of each piece of furniture I was interested in. George was most patient & walked my family around w/ good info. I will definitely return & appreciate all the assistance. Thank you.
Great selection of furniture. Khadija welcomed me as soon as I walked in , and she was very helpful in making decisions on designs and layouts of the different rooms I needed help with for my home.
Had a great experience working with DJ at the Hull St store. DJ helped us understand different qualities and styles of bedroom sets and helped us get the best price. We went home that night, found a better price online with a promo code and called DJ at the store and he matched the online price with the promo code. How awesome!? Super nice guy, no pushy sales tricks, just honest communication from a good guy! Also loved the ladies in the back who put the deal together and did all the paperwork, they were nothing but nice even when we had to rework the deal to match the online price we had. Great experience overall!
Mr T Green was amazing helping me find the perfect soda. I explained to him that my apartment was small. And needed a small great job
Tim D was great, really helpful and patient.
Timothy Green was amazing. He was able to execute and deliver my heart desires within MOMENTS. Hands down the best!
Christopher W. Was professional, helpful, knowledgeable and efficient. Helped us find the couch we wanted and available options for purchase and maintainable. Enjoyed the shopping experience and look forward to the delivery of our new couch!
Very helpful, kind and generous!! I enjoyed my experience
Chris Musick was awesome to deal with. Helped us find exactly what we were looking for and answered all the questions we had about the 5 year protection plan.
Christopher W. was very patient, kind and helpful. Pleasant and easy buying experience.
Chris Musick Appreciate for excellent service and very friendly I recommend it
Stephen Banks was awesome to work with during our trip to Ashley!! He is extremely friendly, knowledgeable, and very helpful! We will be back again!
Katie was very polite. Knowledgeable, and had me laughing...her patience with us was very apparent, since the hubby is very indecisive in choosing items!!! Will definitely see her again, without my husband in tow....lololol.....*
the quality and friendly service. Jordan was absolutley awesome to work with. I truely recommend asking for him on your visit.
Timothy G. provided knowledgeable service. Overall good purchasing experience.
Chris was informative and made the whole process smooth and simple
DJ at Ashley in Chesterfield was so helpful! If you need any furniture see him.
Khadijah from Ashley store on Hull Street in Chesterfield assisted me in purchasing a bed frame, mattress and sofa. She was very knowledgeable, accommodating, and helpful in making my purchases. She was great and I would recommend other people to do business with Ashley based on my experience with Khadijah.
Steven Banks was awesome, helped me through all of my picks for mine and my daughters bedrooms, got me inside of my budget, and made the whole experience comfortable and easy. Thank you steven!
Katie was awesome! She made our first experience a fun one! She didn't pressure us to buy nor followed us around the store hounding us. We left Ashley with a positive experience and a smile.
Timothy Green, Great guy every polite and professional. Great experience!
Timothy Green helped us so much when it came to shopping for our first apartment. He was very personable and looked out for us with deals where he could.
Tim D was great!!!
Give this man a medal. Timothy Green is the best. He listened, suggested and put me on the right path. Awesome Job. I will be back.
Timothy Green is a great gentleman! He allowed me to make my decision without being pushy or overbearing! Great service! Will be back in 90 days!😁
Stephen Banks was great in helping me pick a mattress and a king size storage bed! Great patience in dealing with him and we will be back for more purchases in the future !!
Our sales associate Katie was amazing! She let us figure things out without any pressure and was always available to answer questions. We were able to find something we loved that worked in our space, she is definitely our new BBF!! <3
Great service, Tim was very attentive and patience.
Stephen Banks was my sales rep today - he did a great job showing and explaining the price breakdown. cheers
We had a wonderful experience with Christopher W. He was very knowledgeable, personable, polite and proactive. He knew how to build good rapport and helped us get into our new bed without hassle! I would recommend Christopher for every customer experience that walks through the door! He was an absolute delight!
This is my first time and last time dealing with Ashley’s Furniture .They delivered the wrong color furniture and a recliner that didn’t go with my set .When I asked to exchange it and get the right color they wanted to charge a restocking fee and another delivery charge. When I agreed to pay the restocking fee and not exchange for the right color I was told that it wasn’t an option to cancel .I called the store and talked to the manager Kate and was asked to want and talk to Kimberly Mig(GM) and she never called. I decided to go into the store and Kimberly didn’t acknowledge me as a customer when she knew my situation.. On the other hand my salesman Timothy Green was nice and the Assistant Manager Kate also.
This is my first time and last time dealing with Ashley’s Furniture .They delivered the wrong color furniture and a recliner that didn’t go with my set .When I asked to exchange it and get the right color they wanted to charge a restocking fee and another delivery charge. When I agreed to pay the restocking fee and not exchange for the right color I was told that it wasn’t an option to cancel .I called the store and talked to the manager Kate and was asked to want and talk to Kimberly Mig(GM) and she never called. I decided to go into the store and Kimberly didn’t acknowledge me as a customer when she knew my situation.. On the other hand my salesman Timothy Green was nice and the Assistant Manager Kate also.
Kim Malik Jordan & Chris Are Just the Greatest 10/10 will Recommend Jordan as a salesman I see a bright future for him
Khadijah did a wonderful job helping us and was very patient helping me swap out side tables to help me decide what end tables I wanted. 100% recommend her when you come in!
Khadija was a huge help and patient and worked with us when deciding end tables. I recommend her services
KHADIJA GREAT CUSTOMER SERVICE 😀
Quite literally the worst (and most expensive) customer experiences of my life. Buying at the store was okay, but misleading, and the customer service was horrendously bad. We bought a sleeper sofa. They don't have sleepers in store, so you can only try the regular ones then order the sleeper version. The salesperson was nice and reassuring. He told us they had no returns but if I was unhappy with my purchase, it could be returned for store credit (that was untrue). We got the couch, it seemed fine. Quickly we realized it was incredibly loud and squeaky, to the point where we thought it might break if someone heavier sat on it. We contacted customer service, no response for weeks. I had to call and email multiple times before anyone replied. Throughout the next FIVE MONTHS they were incredibly unresponsive. A tech came out and "fixed" the couch but it was still awful. So we had the tech come out again. He told me the couch couldn't be fixed, it was just made cheaply. He told me to tell them to take it back and get a different model. Then they told me they couldn't give me store credit or a different model, only fix it in their factory. So they took it back, I'm couchless for two weeks and when it gets back it's EXACTLY the same. At this point I'm more than frustrated. I refused the delivery because it was still problematic. Then they call me and tell me they're going to CHARGE me for storage fees if I keep refusing the couch, even though it wasn't fixed. They assure me yet again that the technicians and managers looked over it and it was up to "factory standards" (which apparently is loud, cheap and awfully made). I said I wanted store credit as I was promised by the saleman and they tell me he lied and I can't get store credit without "approval" which apparently I was getting denied. We argued on the phone and they eventually HUNG UP on me. So I scheduled to get the couch back after literally months of this nonsense. It comes and it's literally still exactly the same. Just as squeaky as before, just as loud as when we first got it. Also, at one point their automated system was texting me 15 times a day. It's cheap furniture that cost me more than I've ever paid for a couch and now I'm literally just going to sell it on Facebook or something and buy from somewhere else because these people aren't honest and apparently don't care about making their customers furious. All in all, stay as far away from this awful company as you can.
Tim D was a great help and was able to get us the furniture we wanted!
Timothy Green provided outstanding service, was extremely courteous, and exhibited a fantastic personality. I will be back to continue furnishing my place and will let my kids and friends know to shop at Ashley's.
Christopher W. helped me find a perfect sofa that would fit in my small apartment.
My Salesperson, George, took his time showing me the various Recliners I was looking to buy. He never pressured me at all. I ended up buying a matching Sofa! I definitely recommend the Ashley Store. I will be back!
Khadija was FANTASTIC. She was patient while I went back and forth on pieces. Even was kind enough to answer a question after she was off! Will return to the Hull Street location again!
Khadija
I worked with Khadija here in store. She was fabulous and her service was excellent!
Khadija is great. She helped us through the purchase
Great expierience with Chris Musick. Very knowledgable and helpful with no pressure. I would highly recomend.
Timothy Green took the time to review the products we were looking at and helped us find what we were looking for
Khadija was amazing, helpful, and friendly.
I canceled the delivery and chose to pick it up myself and canceled an item (a loveseat), however the item and the delivery fee remained on our bill. Had to go into the store three times to get the items removed from our bill. The kitchen table was broken upon opening the box. After two weeks of emails and phone calls they sent a new table, which I had to pay the delivery fee. Salesman told us the table was all real wood, it wasn’t (particle board) hence why it was broken. Electric fireplace motor makes a loud clicking noise when being used, after several phone calls we were told a technician would come out. It’s been two months, no technician. Will never shop here again.
Timothy Green met us at the door. Very friendly. Not pushy at all. Very knowledgeable and worked within our request. Highly recommend him.
Excellent Ashley location on Hull Street . DJ is the best salesman hands down. He makes the process simple and his personality is the jewel in that store ! Just ask for DJ !!!
Stephen Banks was great friendly, and patient great experience!!!
Timothy Green was helpful and made sure we got the items we wanted . He did everything fast and was very clear with us about what we were purchasing .
Timothy green really helped us today! Very attentive and friendly.
Working with Stephen Banks to find a sleeper sofa was a breeze! Highly recommend!
Tim D. Was great to work with!
Christopher W was awesome answering all of our questions. He helped us get the best price on great furniture pieces!
Chris W was awesome. He was very patient, pleasant, knowledgeable.
Khadija was very helpful. She showed us numerous beds and explained everything very well. She was very helpful. Would definitely recommend Ashley furniture to friends & family.
Khadija was great and helped us buy a couch! The services were more than adequate and the staff were also friendly. Fair prices, no markups, and offered discounts
Chris Musick was very pleasant to work with and made the purchase process very easy and quick, I definitely recommend him, and will work with him with again with any future transactions.
Christopher W. was Awesome. Very Knowledgeable & Helped Greatly & was Quick to get Process Done
Katie Luna was the best helper and had a lot of patience💗
Katie luna was so helpful and so amazing
Very friendly nice guy
Katie was amazingly helpful not only with showing me the deals that were going on but also helped keep my daughter entertained while I search for something that would work well. If you go to this store definitely ask for Katie!
DJ is the best. Go and see him.
Tim D. Was very professional and courteous. I think delivery should have been free for the amount we spent and we only live about 45 miles away. Thanks.
Tim D met us immediately and offered his help when we were ready. We purchased a dining room table and chairs in about 5 minutes. Thank you Tim D for your time and professional service. TTV
Timothy was very helpful. He also was readily available whenever I had questions. Thank you!
Timothy Green in Midlothian VA did a great job walking us through furniture options!
Stephen Banks was our advisor he took great care of us on our purchase today. Great Service
Blake was great we just came in to look and weren’t in great moods he engaged us in a friendly and informative manner and he gave us opportunities to ourselves to check out the products when we needed to really great experience.
Blake at the hull st location was awesome! My husband and I had an idea of what we wanted, but Blake made sure to show us everything he had and all our options.
Highly recommend the Ashley on Hull st. As soon as my family and I walked in the door Jordan greeted us and made our shopping experience easy and fast! He was very knowledgeable; any question we asked he knew the answer if not he figured it out! Thank you Jordan for your great customer service. 🙂
Great shopping experience! Chris Music was very helpful, knowledgeable and professional.
Khadija is a excellent sales lady
George was not pushy and was very thorough with all my questions.
Great service! DJ was very informative about furniture options and patience. He helped us pick what worked for our family. Also very happy with the benefits of their protection plan.
Tim D was wonderful and very patient and helpful.
The staff was eager to help and made the buying experience extremely easy! Come see Tim D for all your furniture buying needs.
Great service. Chris W. took wonderful care of us. Excited about our new purchase.
Chris Musick was very friendly and helpful. He was able to answer all of our questions. We left feeling good about our purchase and did not feel pushed into anything.
Timothy Green and his customer service was on point. He helped my wife and I out a lot today and this man knows his mattresses too. That Purple pillow was on point
Scott and I had a wonderful experience at Ashley Furniture with Tim D.
Tim D was nice patient and personable
DJ is a FANTASTIC salesman, he was able to assist me with exactly what I was looking for. I purchased a beautiful Blue velvet California King bedframe eith silver studs. I really appreciate his help, DJ is awesome.
Timothy Green superior salesman. Gave us exactly what we wanted.very pleased.
Wonderful and friendly atmosphere. Very understanding plus fast service.
Katie was a big help, and was very nice, made us feel right at home
Christopher W. Was super helpful when we were purchasing a new recliner. I would definitely come back to work with him again!
Purchased a couch a few weeks back over the phone as my family and I are relocating to the Chesterfield, VA area. The couch was not going to be delivered in time so I went to the store once arriving to the area from Colorado. I was greeted by Khadijah and she was BEYOND helpful. Absolutely loved working with her, she made what could have been a stressful experience a fun one. She listened very well to what I wanted and fully delivered far beyond my expectations. Everyone in the store is super friendly. Highly recommend Ashley Furniture - Hull Street location and be sure to ask for Khadijah.
BLAKE was very patient, excellent in customer service and alway smiles. I got it but more because I was very impressed dealing with him was easy
Awesome experience with Blake! You’re the best
Khadija is a excellence sales person I will buy from again very professional Thanks Khadijah for the amazing experience
Very professional costumer service we have to gives a big thank you to Christopher W. He gave us a good tour around until we found what we were looking for. We were very pleased with his service.
Khalifa was awesome
Great experience shopping and buying this Timothy Green!
Khadija was super helpful and not overbearing. It was a great shopping experience.
Timothy green was the best! Thanks for all your help!
We worked with Sales Associate Tim and had a great experience. Tim was attentive but also allowed us the space to discuss our options.
I came into the store not knowing what I wanted. Katie was very patient and walked me through everything and even gave me honest feedback and even decorating suggestions!!! She was awesome!!!
Very good service and amazing prices
George was amazing and extremely helpful. He was patient and kind. I didn’t feel pressured at all.
Great. Chris Music was with us the whole time.
Blake was our sales person and he was very thorough and knowledgeable. His personality was a delight to work with.
Timothy Green was a very informative sales person. He was very helpful and enthusiastic.
Great store. Great options. Timothy Green was a great salesperson. Very Attentive
Fast and easy process!
Tim D was very helpful without being pushy. Great customer service.
Khadijah was amazing and got us exactly what we wanted!
Tim D. provided us with support as we rearranged the store to find what we wanted. Very helpful.
Chris Music was very helpful and got us taken care of quickly!
I loved my furnishings I received, but I made the mistake of opening a line of credit. Fantastic, at first, 2 years, no interest or finance. I paid for 10 months and then decided to pay off the balance. Called got the amount, paid! 6 months later I received a notice I owed them close to $300.00. I sent them documentation of my payments and the lump sum pay-off and asked them to please tell me how I owed them. They in turn, sued me, not only that, I would have to go to Spotsylvania to plead my case at 9:00 in the morning! They would not change the venue upon my request due to my eye sight and the time I would have to leave to be there from Amelia. Never-mind that it took 3 months to get my furniture delivered and was told by cooperate I would get a $200.00 credit, which didn’t happen! I will NOT patronize Ashley again, makes me a little disappointed in their customer service.
Fast prompt service
Katie was knowledgeable and provided great service. Visit her at Ashley Furniture.
Timothy Green is the best salesman at Ashley furniture store on hull st. Thanks again for your help
If you happen to stop in Ashley Furniture store on hull st. Ask for Timothy Green he's the BEST hands down no question. Before I came in I called just to see if he was working. The lady said he'll be in at 2pm. My daughter and I came in and he took good care of us. Once again thanks Timothy Green.
Terrell was amazing! So helpful and made sure we got everything we needed in our budget.
Tim D was a great sales men, well spoken, well put together and not pushy at all or snide when I changed my mind several times……I love the unit however the price was $500 more once you figure delivery and 5 yr protection plan ugh. Lol I will be using the protection plan!!!!!
Great service and we got what we wanted! Chris Wallace is the one to see…
If you come to this location make sure you talk to Chris W. I had a specific budget and he was able to go above and beyond to make sure I got what I want.
Chris was our salesman, he was friendly and knowledgeable of all the questions we had. He never tried to sell us anything that we weren’t interested in. He gave us our space, so that my husband and I could make a decision. If you go into Ashley furniture, ask for Chris!!! The younger Chris, as their is an older Chris. Who I am sure is equally as helpful. Great experience! We are looking to buy another set for our sitting room. We will be sure to ask for Chris.
Christopher W. Was a huge help in getting us in and out in a time manner. The process was quick and easy. We found the perfect couch and happened to arrive on the day that it was on sale
Christopher W helped Mark and I immensely! He was fast and effective to our needs! Very thankful!
Timothy Green was polite and took his time with me. He treated me respect and was honest with me. I recommend him to anyone. Thank you Timothy
Very helpful. Very knowledgeable. Khadija was great!
It took forever for our couches to get here with no communication of the ETA when asked. Also, they touted an amazing warranty that would fix everything. We had an issue within the first 6 months that was an issue with one of the couches itself, and they denied the claim. I know that's always how the warranties work where they promise the world upfront, but it was still very disappointing. Do not recommend buying furniture here.
Great customer service Excellent service
Christopher W. Was super helpful with our furniture choice and the sale. This is not our first Ashley purchase and we have always been happy. Christopher showed us what we were looking in out style and kept away from showing us different style. We appreciate the no pressure sales.
Blake Beckner was a true professional to work with from start to finish. No high pressure sales and very knowledgeable.
Christopher W. was very knowledgable, courteous and professional. He was able to answer our questions and when he couldnt, he enlisted the help of others. The only inconvenience was length of time to "seal the deal:. Most of this was attributed to nerwork/system buffering when Chis was using his tablet. I suggest performing periodical wifi scans to ensure the Sales team has sufficient coverage and network bandwith in your store. Many folks wont have as much time or patience as I did on that particular day. Thank you Darryl
Khadijah was wonderful! Looking for furniture under time constraint moving elderly parents. She was very understanding and made the experience great.
Blake was super helpful!
Stephen Bsnks was great and easy to work with. I would highly recommend him
Stephen Banks was very helpful and professional. He did his job very well while not being too pushy. I'm very satisfied with the products, price and the customer service I received.
Tim D. was an awesome sales rep!!
Very patient, extremely professional, and has made our experience here at Ashley outstanding!
Timothy Greene was very helpful from beginning to the end of my purchase. Please visit him if you need new furniture.
I went in not knowing anything about furniture and Katie Luna was so informative and made me feel at home. She helped me buy what needed and nothing more. Great job
Tim D, took very good care of us. Excellent customer service. 10 stars!!!
This store is the worst!!! I called to cancel my order five minutes after the purchase, they told me that it was not showing my order and I have to call back later. I called 3 hours later and they couldn't cancelled because it was processing and that I have to call back when I have the tracking number to intersect the shipping. I called at 8:00am next day to do it and they told me that they were going to intersect the shipping but it was not sure to happen; and if the product was delivered I have to call for a return. They delivered the stuff and called for a return and I HAVE TO PAY FOR IT even when I have called to cancel minutes after the purchase and have to pay for something they couldn't do because they just want to waste your time and do everything but help you!!!
Very pleasant with the service provided, Mr. Christopher W. Was really attentive and took the time to answer every single of my questions, I would definitely come back for more forniture to this store
Chris W. was very helpful and took care of my needs in a timely manner. He was very professional and made sure he understood what I was looking for by asking discovery questions. Chris also explained the warranty and made sure I understood the total cost. I will return to Ashley’s for my future furniture needs based on my interaction with Chris and the other members of their Staff.
Kadija was a great help with assisting the person i help to care for with his purchase
(Translated by Google) Very good service Blake helped us with everything very friendly and everything very fast 5 stars for Blake (Original) Muy buen servicio Blake nos ayudó en todo muy amable y todo muy rápido 5 estrellas para Blake
Blake is the best! I'll be back again
Stephen Banks was very courteous, friendly and knowledgeable!! This is my 2nd time purchasing a bedroom set from Ashley!🤗
Tim is very patient and help us choose the right furniture that fit our budget and our needs . Great sales man he was not pushy and didn’t rush us and the process . Thank you Tim !!!
Awesome.,he did a great job. Chris Musick
Chris Perkins was extremely helpful, patient and knowledgeable.
Walked in expecting it to be way out of my price range and bombarded by salesman. What a surprise, we were greeted by Christopher W. Who was so polite and professional - couldn't be happier with our experience.
Blake is a nice worker he help you us a lot 😁😁😁
Tim D. Did an amazing job helping us with our new purchase. He was informative and went above and beyond to help us get everything figured out!! Ask for him when you come in
We came to Ashley looking for a couch for our new home and Stephen Banks helped us out with this search. A very nice gentleman, smiling and friendly. We love what we chose and can't wait for the couch to come home.
Christopher W was so pleasant and knowledgeable. He is assisted us in finding a suitable table set and was such a joy to work with.
Tim was a great to work with. Attentive without being overbearing. Very professional and courteous.
Timothy Green was very helpful at Ashley Furniture. Great customer service, patient and took time out to help me find what I was looking for. Thank you!
Tim D helped us out a lot when finding a couch! Gave us room to talk about a decision but also was there for any questions!
We were looking for a sleeper sofa for our game room. Terrell was very knowledgeable and helpful. He walked around and showed us ever sofa that was available as a sleeper. We was very polite and courteous, he left us to sit on sofas and was not pushy at all. We had a great experience with Terrell and would recommend anyone shopping here look for him.
Tim was great! He helped answers our questions , very friendly and informative. We couldn’t decide between two couches and he was great helping us weigh the options without making us feel pressed or rushed . We really appreciated his help! We’ve been looking for a couch for awhile and we’re really happy with our experience with him!
Me and my boyfriend are moving into our first house together and Chris P helped us out SO much finding the right couch. We had a wonderful experience working with him, very kind and professional. If you come in definitely ask for him!
Timothy Green is an awesome sales guy. He makes sure his customers are satisfied and goes out his way to stay in the budget given by the customer. We appreciate good sales guys like Timothy Green!!!
Blake exceeded all expectations and we'll definitely be back to shop again.
Khadija and the entire team at Ashley were amazing! They were knowledgeable and spent a significant amount of time making sure we were happy with our major purchase. This definitely won’t be our last time shopping with the team here at Ashley.
Katie was great! Helped us find exactly what we were looking for.
Timothy Green is amazing great experience and I’ll be here when you’re ready when you are I would recommend him any day
Tim green was great ! Nice and to the point, didn’t waste my time or try to make me overspend. Ask for him !
Tim D was wonderful, his customer service was excellent!
(Translated by Google) All very well attentive (Original) Todo muy bien atentos
Mr. Timothy Green was a God send today . Extremely helpful and knowledgeable about all the products in the store. He was patient while we took over a hour to browse and answered every question we had enthusiastically. I will definitely be choosing Ashley again because of his amazing customer service !
Love Khadijah really appreciate her explanation and effort in helping to get our furniture
Katie was amazing 10 out of 5 stars really appreciate her time and effort and understanding would definitely recommend to anyone would come back to get some more furniture
(Translated by Google) Team G (Original) Tim G.
Very pleased with our experience at Ashley today. Chris Musick was the gentleman that helped us today, he was very friendly and knowledgeable on their products!
Chris Perkins was amazing and very patient 👍🏾👍🏾👍🏾
GREAT CUSTOMER SERVICE, VERY PRICES ON TWIN MATTRESSES.
Absolute great experience with Blake!!! Very patient and professional!! Work with him!
Christopher W. Was very kind upon our entry to the store. He was also helpful without being pushy, and he heard what we wanted and was more than willing to help. He was also personable with us and our son.
DJ was wonderful! Very knowledgeable and helpful in helping us find what we wanted in a recliner. Would recommend him to any of our friends.
Khadija was extremely helpful from the time I entered the store until my departure. Her expert advice and attention to my needs resulted in my purchasing what I came for and more!
Thank you For helping Mr.Blake
My wife and I stopped in to find a love seat for our living room. With Khadijah's help we were able to find exactly what we were looking for. 😊😊😊 D&N
Stephen Banks great costumer service.
Thank you Tim D for helping us out with our couch shopping. He is knowledgeable and clarified all our questions and offered us best deal possible.
Christopher Perkins is amazing! We highly value him to provide education and recommendations to suit your lifestyle
Come see DJ, he’s awesome. And smells good. Super personable!!
DJ was helpful, professional and kind. His follow up was terrific. Ask for DJ.
Stephen Banks was very helpful and informative with the purchase of a bedroom set.
Timothy Green was very informative and patient while I was deciding on the right piece of furniture.
Stephen Banks was awesome. He helped Hal find exactly what he was looking for.
Tim D was a great help to us in purchasing a new bed. He showed us what was available without pressuring us or trying to upsell. We got what we wanted at a great price.
Tim d good guy worked with me through everything will definitely come back just for the customer service that I received from Tim
Stephen Banks. He is very kind and attentive. I really appreciate his patience and help in making my purchase.
Exceptional attention throughout the experience with Ashley’s employees. George was great explanation.
Khadija ..Very nice and helpful!!!
Had the best experience at Ashley today. Khadija and Jordan went all out with customer service!! Found what I wanted and got it done!!Thanks to Kendal and Kim who made paying for it a lot of fun!! Highly recommend !!
Khadija was wonderful!!! Very quick and informative!! We enjoyed working with her!
Chris Musick was very helpful and knowledgeable about the products.
Great customer service
Very helpful and very friendly
Chris Musick was great!
Blake provided exemplary service.
Khadija was so patient and helpful. There were so many options, it was hard for me to choose. Khadija and her supervisor Kim made me feel comfortable and helped me make my decision. I recommend this location to everyone. I will shop here again!
Christopher W was very helpful today
Katie was very helpful. We will be back to see her!
Christopher W. gave us outstanding service and kindness. He made this purchase easy and quick! Thank you
Very helpful, kind and friendly. Thank you Chris Musick ! Donetta W.
Chris Musick great working with him! So very helpful! Thank you! Angel W.
Blake is a stud, appreciate all his help.
Stephen banks did an amazing job
Our visit to Ashley Homestore was great! Timothy Green was very professional in helping us handle our transaction. He gave us time and space when we were browsing and then was quick to jump in and answer our questions and help us with our purchase. He even gave my daughter a balloon!
Great experience, we felt cared about and welcomed as soon as we walked in. Ty Mr. Timothy Green!!
After a particularly terrible experience in the quest for a new couch with Eric at the W Broad st location in Richmond VA- we came into the Midlothian store and Katie saved the day and the experience . We were at the point of telling all our friends and family and boycotting Ashley home store entirely because of the experience with the W Broad st location but Ashley’s spectacular service will have us going back just to her.
My husband and I went to Ashley Furniture store on Hull Street, Midlothian, VA. We were greeted by Stephen Banks who helped us every step of the way for purchasing a loveseat. He had a pleasant attitude, very patient, and made sure we were taken care of. I highly recommend him for your furniture needs.
Steven Banks was the sales manager that helped us find pieces for our new home. He is knowledgeable, insightful and transparent. Thank you Steven for all of your dedication. Thank you.
Timothy Green was a great help!! Amazing professional that greeted us at the door. Definitely recommend!
Great experience. Tim D. Did a great job!
Tim D. is excellent in regards to his ability to help his customers.
Worked with Stephen Banks! He was great! Very easy to work with and did not feel pressured to make a purchase. Ending up buying a perfect chair.
Good customer service. Explained pricing and did comparison to other options.
Katie was nice and great to work with. Can’t wait for our new kitchen table set to arrive.
I entered the store on a Saturday afternoon looking for an specific item , Chris Musik the sales man that came to the door to welcome me , has a smile on him and was very efective, onces I told him what I need it he directed me to all the items that were similar to what I asked, I told him what I want in terms of delivery and he offered exactly what I needed. His way to manage the conversation made me want to buy there and I did. The whole transaction was smooth.
Stephen Banks, was very knowledgeable and helpful with his service.
Tim D did a great job he didn’t push us into things we didn’t want to buy and was very respectful!
Timothy Green was extremely helpful. Great experience. So excited to be leaving with my new couch
Chris W did a great job..! Excellent service we got a great deal. Thanks chris...ny peeps
Chris p. Was wonder, he explained everything in detail from beds to sofa and we got the best bang for our buck thank you very happy with our purchase
Blake was so professional and extremely helpful throughout the entire process. He answered all of my questions and my daughter’s questions regarding prices for numerous pieces of furniture. Thanks again, Blake!!
Great experience, Blake B. really took excellent care of us!
Christopher W. Wallace was an excellent sales person. He was very interested and attentive to my needs/requests. He made sure we understood all the information about the furniture and that all our questions were answered. He was very engaging and provided multiple products for us to review. I really enjoyed the interaction. We felt good about our purchase.
Khadija was a huge help, very patient, and nice. We found the perfect couch! Great service!
Mohamed was very helpful and not pushy in assisting me. Very nice sales person. I enjoyed my experience here at Ashley
Chris Musick was great! Very friendly and made the buying process quick and easy. I would definitely work with him again in the future
Jordan was excellent and did an awesome job in helping me with my new furniture purchases....
DJ is absolutely amazing and I am so glad I came back to get my new sectional! Thank you!
My rep Stephen Banks was excellent!! He helped me find the bed and mattress to sissy with my back issues
Terrell was extremely helpful when needed and let me shop until I had questions or needed help. Changed my previous opinion of Ashley.
Christopher W
Chris W. was very friendly, professional and helpful. We can't wait to get our new sofa and loveseat.
Quick response. Quick turnaround. Excellent customer service. Excellent quality. Terrell was fantastic.
We are repeat customers, came in today for a couple of beds. Our trip was way overdue and Katie treated us very well and was non judgemental. There was no pressure to spend what we could not afford. We will return for additional purchases.
Stephen Banks helped us and was great to work with and very personable
Blake amazing settlement salesman willing to help out and will get you help if he can't help you enjoy your new furniture
Christopher W was very helpful in assisting us pick out furniture and getting everything set up for delivery this week.
Khadija was amazing! We were able to pick out a new couch within 10 minutes of being in the store because she told us about the discounts and quick delivery! Very happy with our experience!
Katie is the best 👍💯 give her a reward 😀
We recently purchased a chaise sofa from Ashley. It was nice being able to go into the store and sit on the different options, and their team was super helpful in making sure we got exactly what we wanted. The prices were reasonable and it was delivered in less than a week, so we’ll definitely be using them again if we need anything else for our home. Jordan specifically was super helpful, and went above and beyond with making sure we ended up with the perfect piece for our living room.
Excellent customer service from Khadijah Very well informed. She was courteous and very helpful. She went the extra mile to accommodate us.
Stephen Banks did a wonderful job with selling us a Sofa. he was very professional and personal with us.
Blake provided exceptional service and was very knowledgeable about the table selections. I will be sure to return!
Selection at Ashley Furniture is never ending. Prices are much lower than all of the other furniture stores in town. Stephen Banks is AWESOME! He helped us and both of our daughters with furniture purchases. He listened to our needs and gave us plenty of time and space to make decisions and then gave us a great price! We will be faithful Ashley customers!
Timothy Green was very helpful & a pleasure to work with at Ashley’s
Great experience with Katie ! Quick & easy, and she was super helpful. Love the new couch so much !
Tim D. Was a great help in showing me around the showroom and helping me with my purchase. He was pleasant to work with. I will make sure to request Tim D. with future purchases.
Timothy green was our sales accociate, he was very kind and handled our sale smoothly! Love the new mirrored dressers for my girls!
Great experience today with Khadija.
Blake aka bb great service!
Excellent services cr from Christopher w
Blake- Great employee, excellent attention, very respectful. 10/10!
Tim D was great. He really worked with us to get us the furniture we wanted.
Excellent experience at Ashley's today. Our salesman, Chris Musick was amazing, knowledgeable and friendly. An overall wonderful experience. New mattress and pillow. Can't wait to get some good sleep
I had a wonderful experience with Christopher W. I felt that he was attentive to what I was looking for, made suggestions without pressure, and he made sure that I left happy with the furniture purchased.
Timothy green was a very helpful factor in our choice of a bed set. Awesome guy couldn’t ask for better service
(Translated by Google) Great job by Khadijah, ver professional (Original) Great job by Khadijah , ver professional
Christopher W made my experience at Ashley furniture wonderful. This will be the third time purchasing with them highly recommended.
Chris Musick provided courteous, friendly and knowledgeable service as we bought a loveseat at Ashley today. Thanks!
Going to buy furniture can be stressful and can feel like you're on a used car lot. However, Jordan made everything simply, easy, and actually helped pull some ideas together. Jordan was patient and kind no matter the amount of questions. Jordan helped find what I wanted and the best deal. I will always make sure to visit this same store for the quality and available selection of items. If you ever visit go find Jordan, he smells like Awesome sauce!!
Had a wonderful experience from the moment we walked into the store; we were greeted by DJ, who you could tell instantly took pride in his work. With his immense knowledge of the products and just life in general we were able to find exactly what we were looking for and stay under budget, which also gave us room to add on some awesome extras like the adjustable mattress base and. Definitely will return to purchase the rest of our furniture we have planned for the other rooms from here as the service was incredible and there was a great variety of furniture to choose from.
Khadija was such a wonderful help with the whole buying process. This is my second time buying from Ashley Furniture and I haven’t had a bad experience yet!
(Translated by Google) very good blake (Original) Blake muy bueno
My sales associate, Timothy Green, made my sofa purchase so easy! Easy financing and delivery set up. Could not be happier with my experience with Ashley Home store.
We had a great experience. We went in for a dresser for our son and a new mattress. Our salesperson Jordan was efficient and helpful and got us exactly what we were looking for!
Dj was very knowledgeable and very helpful and friendly. We appreciate his help greatly and we will comeback just for him.
Timothy Green was excellent! Very helpful and knowledgeable and helped us make a quick decision. We were able to make a quick decision because he pointed us in the right direction with every question we had.
Tim D was very helpful and friendly.
Excellent service! Listened to what I was looking for, not trying to push for more....
Tim d did great helped me along the way was very patient with me and i love that
Wonderful customer service from Timothy Green! He walked me through every step to ensure I could secure the best fit furniture and at a great affordable price! Thank you Timothy!!
Tim was helpful without feeling pressured. Very pleasant experience.
Tim D was excellent, showed us a variety of different furniture and was patient with us and excellent answering any questions and concerns we had!
Jordan Lee was Great Help me choose my son New bed, 100. % recommended
Zack was very helpful! Explained everything to us throughly and helped us purchase the bed sets we had our eyes on. Will be back soon, thank you!!
Khadija really did a awesome job helping me with my purchase. She answered all my questions and made sure I got my discount.
It was nice customer experience with Christopher and they had very good number of items too in the store.
Khalifa Great customer Service
Khadija was very helpful, nice, and patience great experience.
Khadijah at Ashley furniture greeted us immediately and made our couch buying time so effortless. We are enjoying such great quality furniture and nice to buy with such a wonderful employees assistance.
Excellent service thanks for your patience Christopher!!
Tim was amazing not only was he informative but he was funny, down to earth and made me and my fiancé feel like family. If you come here ask for Timothy Green.
Khadija was awesome!! excellent service I would recommend this to friends and family
Katie helped find the right couch for us, and helped entertain our 9 month old in the process!
Christopher W. was very patient with and worked a lot of different layout scenarios for me and was very helpful
Christopher Wallace helped us with our sectional order and the process was smooth and fast. I was impressed with Chris’s knowledge and professionalism. If you’re interested in ordering from Ashley I highly recommend Chris W.
I did not rate the salesman I was disappointed with ashley furniture
Sales associate Khadija is very patient and knowledgeable. Her customer service was exceptional. Ask for her when you next visit the store.
Blake Beckner
Had such a great experience! Timothy Green was super helpful throughout the whole process!
Blake B. helped us out in finding the right sectional at the Midlothian store. He was very friendly and knowledgeable. Great experience in purchasing.
Just went to Ashley on Hull St and khadija was SO helpful and informative, and she was able to answer all our questions.I would highly recommend!❤️
I had a great experience with Ashley furniture on hull street. The entire staff is very friendly and helpful. The store is very clean and all the furniture is displayed very well. The virtual kiosk helps you see different options and colors first hand. The paper work process is very easy and the staff is there to help with any questions. Definitely measure the rooms you want to furnish, and draw it out. That’s my only advice. Great experience with Ashley furniture.
Jordan did an excellent job helping me match colors and pick out the perfect set of living room furniture! Would highly recommend asking for him when visiting Ashley on Hull Street!
I bought furniture from Khadija and she was amazing, she showed us all the options. She showed us the best deals and things that would fit our home. Khadija made sure we understood the prices before we bought. She was very patient and respectful with our opinions. Our delivery was fast and efficient, it came on time and on schedule. Khadija made sure to contact before and after delivery to make sure our furniture was delivered and in one piece. love my new bed definitely recommend
Timothy was super friendly and helpful
I truly wish I could give 0 stars. We purchased a living room set in October of 2021 and have yet to get our missing end table. All of the furniture was delivered on multiple days except the missing table/ we have called and told them we would come pick it up ourselves and nothing, apparently it was dropped of at the wrong location and they are looking for a replacement. Every few weeks for the last few months I’ve been getting a text message stating they are working on it. No offer of compensation or even new tables has been offered all we get is the run around. If you are going to purchase something make sure you can pick it all up yourself or get it all in writing what is missing and expected delivery dates at drop off
Chris Perkins, was awesome!! My wife and I came visited looking for furniture for our new home. It took us some time to decide (2weeks). Chris checked in on us after our initial visit but wasn’t pushy and annoying. He was very professional and gave great advice. With his assistance we felt very confident purchasing family room furniture we are sure to enjoy for years to come, and whenever we need more we know who to come to!!
I just bought power recliner sofa for the best price and that I couldn’t find anywhere. The staff was very friendly and helpful. If anyone looking for the best price i would Definitely recommend this store. Especially, ask for @Chris Musick and you will be surprised how knowledgeable he is, and he will get you the best prices that can beat the market. HE JUST NAILED IT HE IS THE MAN Thanks @Chris keep up the good work
Thank you to Christopher W. for excellent service today in helping me decide on a sectional for my new home. I can’t wait to enjoy my new furniture and come back for more items!
DJ was super helpful!
Katie !! She was so fun to work with ! She made my experience fun even though I was spending lots of cash .. she made it fun.
Thank you!!!! Timothy Green was very professional and appreciated him helping us with our decision. We bought a bed and mattress. Definitely will refer friends to Ashley Furniture Hull St rd.
excellent service helped us get what I needed
STEPHEN BANKS got me in and out. He listened to my needs and found exactly what I needed.
TIM D assisted me with my purchase! He was knowledgeable and kind! Not one of those salesmen that hassle you which I loved! Great overall experience! Go check him out! You won’t regret it!
Tim D is awesome when I entered the store with a beautiful welcome and he was able to get everything I needed for my new home Thanks for your outstanding customer service!!!!!
This is the worst furniture store. Do not go here. Everything here is overpriced. I received my bed frame 4 weeks after I ordered it when they said it would be available within 2 days. 11 months later the bed frame broke with normal usage and they are giving us the run around on a warranty claim.
Stephen banks is realy nice sales representative we are happy to deal with guy we appreciate his support and support
Katie was awesome and took her time with us!!
Came to look at living room furniture and was greeted by Chris Musick at the Hull Street Location in Richmond VA. Chris was very helpful and professional.
Jordan very patient and nice. Highly recommend him to everyone.
Timothy green is very professional well knowledge and help find the best discount possible. Thank you.
Khadija She good
Blake was really very helpful and made sure everything was to my liking. COOL BEANS!
Christopher W. Was a huge help! He was patient as I navigated the many options available. I appreciated his knowledge and kindness!
The salesman was very professional
khadija was amazing, very professionnel and friendly. Will be back to see her again. John Bryant.
Stephen was fantastic! No pressure, very easy buying experience.
Chris P helped us with this service
DJ had great customer service and allowed us to look freely and give us space to look around without being pesky. When it came to purchasing our couch he was great and got us out the door happy with our purchase
Chris W. did an awesome job. I would recommend him to anyone.
Worked with Stephen Banks, he’s awesome.
Khadija did a great job and I appreciate her service!
DJ was great, help us find a great mattress for our needs
He is a person who took great care of us, he explained to us each price of each thing, he is very attentive to what one asks for and gives options Stephan Banks
Had a great and really easy experience purchasing a new sofa. Chris Musick was very friendly and extremely helpful as we decided between a few different options before finally settling on one we really liked. He kept us laughing as he walked us through the buying process and made the whole thing go smoothly.
Katie Luna was THE BEST help. I walked in looking for some items and she was such a delight to work with. I ended up with a couch, loveseat, TV stand with a fireplace, and a coffee table. I would recommend stopping by for any furnishing needs and ask for Katie.
Katie was super helpful and got me exactly what I needed!
Chris Perkins was very attentive and affectionate to our needs. He stood beside us every step of the way and applied credits where available. Very manerable and know his way around the store. We'll see you soon Chris. Thank you, Wayne and Corbett Jones
Khadija was very professional, relatable and personable during my purchasing experience! She made the process easy and seamless. Thank you, Khadija!!
Great experience with Stephen Banks!! Super helpful, polite with a personal touch!! Highly recommend!!
Chris was absolutely phenomenal and super helpful with us picking out our sectional. He even found us a better deal and color online! Would highly recommend
Christopher W was very helpful and attentive to my needs. Multi generation household with various needs. Ashley is my go to store. Sixth purchase!
T. Green greeted us at the door and was very helpful. Store has a wide well laid out selection to choose from. Buying process was swift.
Khadija dida great job. I was tremendously pleased with her professional salesmanship.
We have been waiting for Presidents Day to buy a new couch because the sales are always so great. We have been buying all of our furniture from Ashley for years. We worked with Chris Perkins today on the couch purchase and he was awesome! Super helpful and friendly but not too pushy or following us around the store like sales people sometimes are at furniture stores. We will definitely work with him again next time we need something. Highly recommend Ashley furniture on Hull St. and Chris P!
My recent visit to Ashley Furniture was a snap. I found great selections and professional service. In fact I purchased quality bedroom furniture at a very reasonable price. A very nice deal and I owe it all to and want to thank Khadija who was my sales associate. Nice job Khadija and thank you for your time and assistance.
Purchase was great. My sales person was a bit elusive after the sale, but thank God for a great support staff. I appreciate you all.
Christopher was excellent and very patient as I was indecisive. Great job Christopher .
Khadija was great! Very personable, and friendly. She provided an excellent, furniture shopping experience for my family and I.
Great experience! Tim D. was such a nice guy. He had the patience to show me different options. Thank you!
Chris Muisck helped service us with finding a perfect couch for our home! He was patient, kind and helped us through all the questions! He made the process super easy and quick! 10/10!
We were looking for a new couch to accommodate our two large dogs… and us! Khadija was wonderful at helping us find a couch that not only had the recliner I wanted but also had room for my wife and our dogs. She was delightful and very helpful. We even got talking about Moroccan recipes. Khadija made shopping a wonderful experience.
Blake B was very helpful and energetic!! Showed us around and gave us all the information to make our decision!
Great experience with Blake B- not pushy but very helpful! Got a great sofa for a great price.
Katie Luna was so helpful. She was very honest and informative. We have been furniture shopping for weeks and no one was as wonderful as her. We greatly appreciate her and will be coming back because of her in the future. She has made loyal customers for life.
Wow! What an incredible experience my fiancé and I had while furniture shopping today. Katie helped us find the perfect couch along with a beautiful table and bench for our new living room. Next time you’re in the market for furniture, hit Katie up! Very professional and helpful.
Christopher W was outstanding. He helped us find the sofa area, let us look and then answered all our questions and we weee ready to purchase the most comfy couch and loveseat.
(Translated by Google) Thank Terrell. For your good service and for helping you a lot in the process of our new sofa 🛋 a service with good attention and a fast process (Original) Agradecer a Terrell. Por su Buen servicio y por ayudarlo mucho en El proceso de nuestro Nuevo sofa 🛋 un servicio con Buena Atencion y un proceso rapido
Stephen Banks helped us and we had a great experience! No pressure, everything was quick and easy!
Christopher W did a great job helping us get additional furniture for our new home. We love Ashley Furniture!
DJ was very friendly and helpful. Just too bad Ashley’s prices are so high
Stephen Banks was helpful and inviting from the moment we walked into the store. He made sure that I was able to get the sofa that I really wanted.
DJ was amazing.
Stephen Banks made shopping for a new bed for my first home relaxing and easy-going. He was very eloquent and patient with my decision process. Thank you very much! 😁
My husband and I had the pleasure of working with Stephen Banks. Finding the right pieces for your home can be stressful. Stephen made the process smooth and easy. We appreciate it!
Mr Banks was courteous and professional. Highly recommend!
(Translated by Google) Stephen Banks helped me a lot with the purchase of my king size bed, very kind and attentive to my questions. (Original) Stephen Banks me ayudo mucho con la compra de mi cama king size, muy amable y atento a mis preguntas.
He was so great and very nice and he was very patient and knowledgeable about products they were selling. Mr Christopher w keep up the good work!
Tgreen helped me fine the perfect mattress and base. Please see him. He is professional.
Timothy Green was absolutely amazing. He listened to what my preferences and budget were, showed us plenty of options, and walked us through the entire process. He was respectful and nonpushy.
I am very grateful for having Christhipher W as a sales advisor, he helped me with what I needed and had an adequate handling of the numbers. I honestly give him 5 stars, and recommend him for your purchases. I will ask for him for my future purchases.
Tim D was awesome and very helpful.I would recommend him to friends and family.
Tim Green was fast, efficient, and was helpful in placing in my order
Chris P did awesome! Thanks a bunch!
Timothy was a great help in purchasing our living room set
Had an awesome experience furnishing my new apartment with Stephen Banks. He was extremely helpful, personable, and patient throughout the whole process
very good and clear communication. explained everything clear, explained the material, and let you try multiple things. shoutout to Chris P. good salesmen overall never was pushy
DJ was very helpful and wonderful to work with. Thank you
Chris Musick was a huge help! We had an idea of what we wanted and he made it happen! I can’t wait to see our new furniture in our living room. Any future furniture needs we will be reaching out to him!
DJ excellent salesperson. Informative and knowledgeable.
Blake B. was extraordinarily helpful. He showed us a variety of options and didn’t try to oversell us.
Tim D. I was very happy with his professionalism and the quality of service he provided me.
Quick and friendly service.
DJ was very awesome explaining every detail with furniture and financing. I highly recommend to anyone who goes to Ashley’s in Midlothian.
Stephen Banks helped up pick out a set of really nice accent pieces for our living room . Prices were good and very easy to work with
Christopher W was great!
Chris Perkins was a very knowledgeable and well-mannered salesman. He directed my mom exactly to the Chaise sofa she needed.
Christopher was great!
Christopher W. was very helpful and knowledgeable. We appreciated that he was mindful of our needs and taste in furniture. Very pleased with our entire experience with Ashley Furniture.
Christopher W was the most helpful and respectful. Definitely recommend him as your salesman here at Ashley!
Just went to Ashley on Hull St and Terrell was SO helpful! He was very informative, let us browse and take our time, and was able to answer all our questions! We ended up buying a sectional while there. I would highly recommend!
Stephen Banks made it easy and low pressure to buy a new couch. He was available to answer any questions, but also gave us plenty of space, which is important to me. We are excited for our new couch!
(Translated by Google) excellent service very friendly to treat people (Original) excelente servicio muy amable para tratar alas personas
It was a wonderful visit to Ashley just to meet nice staffs like Tim D and Cody who guided me to the very best of my choice, thank you guys
Just got a great deal. Thank you so much DJ he was great. I had many questions and he answered all shout out to him.
Stephen Banks was very helpful to us as it was our first time at Ashley. He showed us around and recommended a couch that was similar to one we liked but not quite right—it was perfect and just what we needed! Thanks Stephen!
DJ was great!! Super nice easy to shop with! Love!
Stephen Banks was so very helpful & I would recommend Ashley Furniture not only for cost effectiveness but for the various selections as well.
Found exactly what we were looking for and the process was super easy thanks to Chris P. Definitely will be back.
Nice man to work with-no pressure
T green did a wonderful job of listening and being attentive Kudos
T green was an awesome salesperson
Chris Musick has been a tremendous help. His knowledge and professionalism has helped me get everything I need at a great price. Multiple purchases, late nights. Dude is awesome!
Chris Perkins was the absolute best! I had been looking for a month and he still helped me to the best of his abilities consistently!
Chris Musick was great. Answered all my questions and helped me compare prices to find what was best for me.
Khadija did a great job
Very pleasant and accommodating Timothy Green
Tim D was very helpful and patient in my decision making process.
Christopher Wallace was great !
Christopher W - excellent service and very knowledgeable
Chris Music was very personable and made the process of finding the perfect sofa very enjoyable. He also was quick in helping me get the financing that worked best for me. I highly recommend asking for Chris Music when shopping at Ashley Furniture store!
Khadijah was very helpful and made my experience easy to shop around.
KHADIJA WAS VERY HELPFUL, AND WE WOULD BE COMING BACK AND WORKING WITH HER IN THE NEAR FUTURE!
Good experience here. DJ was very helpful, knew the product line inside and out. Would shop here again.
Just moved to VA and was in need of a dining table. From the moment I arrived I was greeted by Stephen Banks and he offered his help. It took me a while to look through the whole store but Stephen checked in every so often to make sure I was okay and to see if I had any questions. I ended up loving a dining set and Stephen was quick to help and answer my endless questions. I was able to get the table I wanted for a good price thanks to him. If you are looking for a patient salesman, he’s great and I recommend him!! Thanks again Stephen.
Ahhhh TIm D. Let me tell you something, when it comes to class and customer service he knows his stuff. Polite not pushy, assertive, but essential. This guy was great. Don’t walk in with out asking for Tim D. Wow I’ve got a whole house to buy, it’s gonna be from this guy!
Tim D. Was AMAZING!!!! From beginning to end, our furniture buying process was smooth and easy! He was a pleasure to work with and look forward to working with him again in the near future for our next projects! 10/10!
Blake was amazing. I was so unorganized and unsure of what to get and he helped me patiently with everything.
Blake B. was great, super duper helpful
Christopher W. Is a very awesome sales rep, he took time with us & made sure we got what we wanted & was happy with our purchase. Thanks Christopher W.
The best expierence ever when you go to Ashley ask for Blake he was sales rep ever ❤️❤️❤️
This was a wonderful experience. Khadija was so awesome. From the time I walked into the door. She showed me several items and helped me pick out best set. Thank you for a great experience.
Stephen Banks was fantastic.
DJ was great and very accommodating!
Ms. Khadija was super super sweet!
Chris Musick is professional and was easy to work with. We'll purchase all future furniture needs from him.
Great and easy service
(Translated by Google) Terrell is a very kind person and he helped me a lot in the purchase of my furniture. Terrell is a very sweet person who helped me out throughout my visit (Original) Terrell el es una persona muy amable y me ayudó mucho en la compra de mis muebles. Terrell is a very sweet person he helped me out throughout my visit
Christopher W. Very professional and nice.
Tim D. Was great he was able to assist me with all my needs today.
DO NOT BUY FROM HERE!!!!!! place is a joke. Purchased beds for my children and installers broke bed during installation and other pieces came damaged. They were sent back out to “fix’ bed was told they were unable to fix. Came back for exchange pieces were damaged again. Came back but went to wrong address so waste of day. 3rd time came out again bed damaged. Was told they have to try one last time for even exchange manager would look over the beds. Well guess that was a lie because bed came damaged again.. so was told to go pick new bed well I already bought their “best” kids bed so unfortunately had to have to come one last time for even exchange…. Well guess what they get here and only have part of the bed and not only that but bed was damaged AGAIN….. HAHAHAHAHAH WHAT A JOKE!!!! DO NOT BUY FROM HERE!!!!!!!
Stephen Banks was great. Knowledgeable and not pushy. Took his time with us. Def will come back!
Stephen banks
Tim D gave me good customer service,I will be coming back
Christopher W. was very friendly and helpful!
Mohammed was extremely helpful, along with Kim in finding the piece of furniture I wanted
Will was very helpful and assisted us with our needs.
Christopher W went above and beyond to help us find a couch. He is super knowlegeable, friendly, and didn't make us feel rushed at all.
Had a pleasant experience dealing with Chris W.
Great
Stephen Banks was very helpful with everything and not overly pushy. All in all a great experience
Thank you Christopher W. for helping us get our new media furniture. You were awesome!
Khadija was amazing!! She was SO kind and helpful through the process of buying our first couch!!! 🙂🙂
Tim D. greeted me as soon as I entered the store and was very helpful and informative. I was able to purchase items I needed in under 30 minutes.
Awesome customer service
Chris Musick was a very knowledgeable sales person. He answered all of our question. Very professional made our purchase stress free and comfortable. I would recommend him to any of my friends looking for furniture.
Christopher W helped us with a sofa and we had a very good experience
Khadija was exciting and very helpful.
Christopher was attentive and helpful. Pleasant and patient as we shopped.
Great experience with Chris P. He was fun to work with too! 5 Star Service
Stephen Banks was extremely helpful. He let us look without pushing us into anything but when ready to make a decision he was readily available to help.
Tim D was great!! He explained everything
RJ was knowledgeable and not aggressive at all. I was able to look around to see what I liked and then ask questions accordingly. Always a nice experience at Ashley Furniture.
Fast, great and efficient service with Tim D.
Chris Perkins was great to work with! He was knowledgeable and also allowed us time to shop around!
T Green was awesome! VERY knowledgeable
We had an awesome experience with Blake. No trying to upsell just helped us find exactly what we needed.
Mr. T Green, Excellent service 💯
Christopher was very helpful.
I had a wonderful experience, my salesperson Chris M was excellent. I came for one thing by the time I left, I filled another room with furniture! Thanks Chris for such an awesome day!
Tim Green is awesome and wonderful so sweet and patient definitely 5 stars and will return over and over to work with Tom Green
(Translated by Google) Good service Timothy green (Original) Buen servicio Timothy green
Khadijah
Tim D is the man!
Christopher was such a blessing.
Christopher he's amazing salesperson and he will work with you until you get everything accomplished
Christopher was extremely knowledgeable and professional! A very smooth experience, would highly recommend!
Our shopping experience was very pleasant, not rushed, and we got a great deal. Salesman DJ was awesome 👌
Khadija was very helpful with helping me find the perfect couch! Wonderful experience would recommend Ashley furniture to anyone.
T. Green is a wonderful salesman. We worked with him 2 consecutive weekends and he was a pleasure to talk to and visit with while looking at furniture. Not a pushy salesman, which we appreciate.
Khadija was great to work with!
Khadijah was superior at Ashley in Midlothian, she helped me fulfill my furniture needs. Check her out, first Class customer service.
Excellent service by Tim D.
Tim D was patient and helpful. From the time we walked in, he welcome us and helped us throughout our shopping experience with Ashley furniture. Very professional and courteous.
This is our 2nd time buying at this store and the staff especially Terrel never disappoint us. He is very professional and knowledgeable about the products. Me and my family just moved from cali and we barely know the area, he gave us a list of good places and restaurants to try! He treats us like we knew each other before. Lol. We really appreciate him!!
DJ was the best knowledgeable trusted advisor that I ever worked with. He is the best caring advisor ever.
I had a great experience searching for my furniture with the help of Christopher Wallace!! Perfect guidance to what I needed. Thanks !!!
Christopher Wallace was the greatest to assist me in purchasing my table
Very nice and good staff
Khalifa was of great help today!
Stephen Banks helped us. He was friendly and he gave us give to look around without any pressure. Once we found what we wanted he priced it out for us and did all the paperwork. The process was easy and quick!
Khadija was excellent! She walked us through multiple options and helped us find the right sofa.
Katie Was amazing! Super helpful and awesome to work with. Made my resection experience so much better then my first one!
Chris Musik did awesome job, everything was on point, recommended him highly!
Great experience buying a new couch with Tim! The couch was listed at a lower price online and they honored the online price. Would recommend
Christopher was absolutely amazing. He was very knowledgeable and helpful. If coming to Ashley Furniture you MUST meet Christopher and have him help you with all your needs.
The service was amazing! DJ was super helpful
Had a great experience with Khadija shopping for a sectional!
Tim was very friendly and very patient
Tim Green was very knowledgeable and helpful in our mattress purchase. Also very friendly staff.
Stephen Banks gave us excellant customer service. Love our new purchase.
Khadija was amazing, she went above and beyond to help us find a mattress that met our needs. I will definitley be back.
Best experience by far. Very kind and professional, highly recommend Stephen Banks at Ashley Furniture!
Christopher was extremely patient, helpful and PROFESSIONAL. Very glad he was our salesman.
I have bought from Stephen and Ashley before and I was so happy with Stephen banks service I have returned again asking for him specifically. Can’t wait to get my new set
Khadija was,wonderfully helpful, nice, respectful, and professional. When we came back, we will mist definitely look for her again.
Blake was extremely helpful!!!!
Khadija was excellent to work with and made things very easy. I would highly recommend her and Ashley Furniture to anyone.
Kamal was very professional and helpful.
Very pleasant atmosphere and friendly staff especially, the salesman Malik. He alone is why I am giving Ashley 5*. He was professional at his job and he got the job done. We are VERY happy with our purchase.
Stephen Banks was very helpful in our purchase of a bedroom suite and mattress
Steven banks helped me find exactly what I needed for my new apartment! Will definitely be returning in the future for my furniture needs!
Mr. Green was very helpful and made sure you were happy with everything you chose! Great customer service
Christopher was a huge help. Offered lots of options. Super friendly!
My husband and I purchased some patio furniture on 1/8/2023 for our screened-in porch from the Ashley Furniture in Midlothian, VA We had a great experience with our Sales Associate Tim D and we have purchased furniture and accessories from Ashley in the past and have not been disappointed!
Chris Musick did a great job he was very knowledgeable of all the things in the store.
Kahdija was fantastic!
Steven Banks was very helpful in helping us find a nice new sofa. He was kind, patient, and wasn't pushy.
Christopher Wallace, did excellent helping me with my purchase
We’ve had such a wonderful experience with this Ashley Furniture. We got the best deal possible and they were super flexible with delivery dates. Make sure to ask for DJ!
Great experience with Khadija!
Tim D. helped us pick out a sectional for our sitting room. He answered all our questions and was patient while we perused the store.
Great experience working with Chris Music! Friendly and knowledgeable.
Khadija was amazing! Very knowledgeable of everything in the store. So friendly and personable. We felt very comfortable telling her all of our needs. Will definitely be back to purchase more items and look for her!
Not a very good purchasing experience. Wanted me to take the floor display lamps. Salesman was not happy when I requested new ones.Walked away without thanking for the purchase. Never was able to get a delivery date or and payment date. Customer service skill really need to be address.
Chris music
Very helpful and gave us a lot of information. Timothy Green is awesome!
Khadijah was excellent. She really listened to us.
For Nellie Pattison sell He was great
DJ was very patient with me while I made a decision on what to purchase. I will definitely return for another purchase
Khadija was very patient and helpful! I'm very grateful for her guidance in finding just what we wanted. I highly recommend Khadija and Ashley. Khadija has kept us informed by text which I appreciate.
Great experience
Dj gave me a great Customer experience and he was very professional!
Stephen Banks was a great help in finding the bed that I wanted!!
Tim D. was easy to work with and very friendly I would buy from him again. Mother and daughter
Great experience! Tim D made the process smooth and easy! Excited to put our new couch in our new home!
Christopher offered excellent customer services and very knowledgeable about Ashley products.
DJ helped me to the max. I loved his customer service it was excellent.
Khadijah was very helpful today. She was pleasant extremely knowledgeable. I enjoyed shopping in the store today because of her. Thank you
Tim Green was our salesman. Very knowledgeable and just great to deal with. Highly recommend.
Make SURE you go see Christopher Wallace .... gives you the option is you need in between, suit in my budget very patient, and excited to get you what you want
No reviews
T Green did a amazing job helping me today... absolutely amazing service
Khalifa, she gave my daughter and i great customer service, she was very informative, and very helpful and she has a very nice personality, Hope to see her on my next visit back to Ashley's.
Blake was awesome in helping us purchase a dresser and end table! Highly recommend this store and him! Very nice and professional!
For the best service see T Green he will take care of you.
Tristan greeted us promptly and directed us to the right place in the store. She didn't hover but checked in with us several times and was right there when I had a question. When she got called away to a meeting, she brought Chris over to help us. He helped us once we decided on what we wanted and we were on our way fairly quickly. We enjoyed meeting them both and chatting without a ton of pressure.
Stephen Banks
Khadija was great. Helped us find everything we needed!
Timothy green was a great salesman . He was very helpful if you need help look him up.
(Translated by Google) Although he doesn't speak Spanish, Steven knew how to take care of us very well 👍🏻 He has served me 2 times and everything is super good ☺️☺️ (Original) Aunque no habla español supo steven supo atendernos muy bien 👍🏻 van 2 veces que me atiende el y todo está súper bien ☺️☺️
A few hiccups but in the end great experience. We have bought a lot of furniture here over the years. We go other places and end up right back here.
Stephen Banks was so helpful and made our experience seamless
Purchased items in Oct 2021. We received sectional in late Nov 2021. By June 2022. The seams were coming undone and the zipper was busted. I have the warranty. I contacted Ashley ASAP. They ducked and dodged and would not admit it was manufacture defect. They refuse to replace. The Hull Street store was terrible. Management would not help. They said go through warranty company. Warranty company stated since it clearly is from the seams and stitching come undone it’s not covered. Warranty company admitted to me that Ashley Furniture is poor quality at its best. We had issues with the dining room chairs too. Everything is held together with poor stitching and those tiny wooden dowels. Wasted over $3,000. Update: June 2023, customer service did absolutely nothing. Saying it was due to us abusing the furniture. What?! The seams and stitching literally unraveled. There is no other damage except the seams unraveling. Do not buy from Ashley Furniture.
Khadijah has a desire to help people , She’s patient, she knows what she’s doing, and she’s not pushy! I think God for her and that she was used to help us pick out our furniture! May she have a blessed and prosperous new year! Thank you again Khadijah! From the Richardson, George and Bernie
the sales associate was very prompt with us and getting our order.
Very knowledgeable sales representative, Tim, was very helpful and patient with us. Stop by and visit Tim at the Hull Street location.Ashley Furniture They have some very unique pieces and awesome prices.
Great experience! Very helpful
Tim d is a great salesman
Christopher was very helpful in assisting me with finding an entertainment center for my parents. Thank you!
Christopher was a big help finding the right bed for us!
Khadija was excellent and prompt. Great experience!
(Translated by Google) Khadija treated me with kindness and helped me with what I needed... (Original) Khadija me atendio con amabilidad y me ayudo en lo que necesitaba ...
Tim D. was excellent and very attentive.
Ryan Klutch was knowledgeable about their products. We were able to find exactly what we wanted! The price point was perfect.
Chris was excellent and very professional. I was able to get everything I wanted. Very appreciative of his help. The entire staff was very pleasant. I will definitely 💯 recommend him. Thank you 🥰🥰🥰🥰
Khadija was very nice, welcoming, friendly, and helpful. We had lots of questions and wanted to see several options. She was patient and thorough! We appreciate her making our buying experience easy and stress free! Thank you!
T Green was very professional and helpful. It was an easy process. I will definitely shop here again.
Ashley had a great selection of furniture to choose from with reasonable prices. Go see Chris Music, he was very friendly and helpful with our purchase today.
Chris M. was the absolute best! Took us a while, however we were given so many options and found our perfect match for our budget. Chris was very patient and very helpful. Thank you, we will be returning for other items!!
Khadijah was very helpful and knowledgeable and did a great job
Blake was extremely helpful and friendly. Made the whole process easier!
Khadija was great help! Thank you!
Christopher Wallace Very helpful 👌
T. Green has great customer service and very knowledgeable.
Christopher Perkins did an excellent job in helping us. He was very thoughtful and knew the merchandise. If he didn’t know an answer, he found someone who did very friendly. Thank you, Christopher.
Much love to Mr. Stephen Banks…was very helpful and put in major work to get the deal done. Thanks again for your time and effort.
Look for Terrel he is very patient and polite. Store is clean and nice.
Christopher Wallace was an excellent sales associate. Very knowledgeable and very helpful and everything went super smooth. Thanks a bunch!
Absolutely loved working with Malike & Tim Green! Both were so professional, helpful and patient while we made our decision! Highly recommend!
Blake was very helpfull great person
Christopher Wallace was very helpful and knowledgeable and easy to work with.
Chris Perkins was great
Timothy Green is phenomenal! He was so thorough and patiently took the time to help us pick the best options.
(Translated by Google) For me it is a pleasure to be a client of Ashley, thanks to the group of people and their attention. (Original) Para mi es un placer ser cliente de Ashley,Gracias al grupo de personas y su atención.
Khadijah was very helpful and very kind any questions we had, she answered clearly
Khadija very helpful good service I recommend
Christopher
I hope they will survive
We were looking for a sofa and this showroom had a lot on display. Sales rep Tim Green was helpful without hovering over us the whole time. He was very knowledgeable about the products on display and handled our transaction quickly and professionally. We bought furniture from Ashley in the past and know they sell quality products. I'm glad we stopped at this location instead of just ordering online like we'd planned. It helps to see and feel the product firsthand.
Stephen Banks did great helping us out! Thank you
Great experience. Easy and convenient!
Mohamed was a very great help today!
Awesome customer service preformed by sales person Tim
Ask for Steven Banks He’s the BEST!!
Christopher Wallace went above and beyond to help me find the items I needed as well as work through matching online prices and offer!
I ordered a bedroom set and received some of the pieces. So of course not my fault you think they would have corrected the issue the same day or next day, NO I was made to wait 4 days to receive what was supposed to been delivered the first time. Then when checking about been compensated for the delay, I was told on that day they can't compensate UNTIL the delivery is totally completed. So now everyone is singing a different song. No one knows or is willing to compensate me for the total inconvenience. Very bad customer service.
Timothy G was very polite and took his time with me. He told the truth and explained it all to me. I appreciate that. Ask for him at the door.
Khadija was such a great help! She answered all my questions and made sure I absolutely loved the couch I purchased! Looking forward to doing more business with her!
Khadija was a big help! Very knowledgeable!
Had a great experience at Ashley furniture. Khadijah was incredibly helpful. She was informative without being pushy, which was appreciated by my wife and I. I would recommend her to everyone.
Christie was very helpful, she made sure everything went smooth with our purchase!
Our service was great! Christie did an excellent job with helping us find what we needed.
DJ was extremely helpful and supportive through the entire process!
DJ was great and made our experience super easy and painless!
Great customer service by Chris Perkins. He knew exactly where theodel was located I wanted. He knew what he was doing and got my transaction done smoothly. He's a keeper.
The sales representative Chris was amazing. I changed my choices several times and He was patient and told me that I was fine. After I explained what I was looking for, He showed me several options and waited patiently for me to make a decision. He made the experience stress free!!! Great customer service!!!
Christie was great! She was very polite and listened to my needs. Awesome customer service!!
Thanks DJ !
Our salesman was Christopher. He was great,answered all our questions. The purchase of our furniture was a pleasant experience ☺️
cristie was very nice and helpful.
No pressure, informative. Easy going salea staff (Tim)
Christie did a great job showing us different types of sleeper sofas. She made the transaction very easy
Came in not sure what I was looking for, but Christie was a huge help! She listened to what I wanted and was able to direct me to a ton of great options. Got a great deal on our living room and bed!
DJ was a great help
Great experience with Chris Music!
Christopher was very helpful, friendly, patient and knowledgeable. It was great working with him, my purchase was smooth.
My husband and I found a lovely dining table set, perfect for our livingroom size, thanks to Mr. Christopher Wallace. He helped us get a couch set last year, and we were lucky to have his help again. Exceptional customer service as always!
Khadijah was wonderful help.
Khadija was so helpful, knowledgeable and easy to work with!
Khadija was awesome walking me through all my needs & ensuring I received the best deal! 🥰
Great experience! Chris Music was very informative and super helpful! I will certainly do business with again.
Khadija was amazing in helping us find a bed suite that fit us best! She was also very patient with running all price options and working with us to schedule delivery.
Well designed showroom. Knowledgeable salesman - Terrell answered all questions and explained details about the furniture and the sales process.
Christopher was extremely helpful and very professional. We really enjoyed our experience with him and would recommend anyone come and work with him for buying their new furniture!
Shout out to Chris P. for all his help and guidance with the purchase of a new couch and cocktail table for our new house. Will definitely come back for any furniture needs.
Khadija was great to work with!
This was our first time buying furniture for our first house and Chris Perkins was an extremely tremendous help. He was very courteous and very knowledgeable about all of the merchandise and quality of each piece of furniture we looked at. He was very helpful with recommending us to a payment plan which was able to help us with a happy purchase that we will love. I would recommend him to anyone that is looking for the perfect fit with a limited income.
Chris Perkins and Ms Christie are awesome!! They were so patient, kind and very knowledgeable. The world needs more people just like them. Kudos and thank you so very much ❤
Tim was awesome
Awesome service very helpful. Tim D was very nice and understanding.
Chris P was very professional. He helped me find exactly what I was looking for. He got me in and out.
Khadijah is a great communicator & very helpful with all my furniture needs today! I will be back!!
Khadija was a great help. Excellent shopping experience.
Khadija very nice..knowledgeable..helpful..we will always buy from her.
Khadijah was my sales lady! She was very knowledgeable and did not pressure me at all! Which is a great gift as a sales person! ☺️ And also a great personality. She answered all my questions and was very patient with me! I would give her 10 stars if I could but Definitely 5 stars! Thank you Khadijah for making furniture shopping so enjoyable!
Great sales man
Mr. T Green helped us with our purchase of a new dining table set. From the moment we walked in he was very welcoming and helpful. Excellent customer service.
Khadija was wonderful! She worked tirelessly to get my family approved for new sectional. Because of her, I will come back over and over again!
Tim assisted me with my purchase this evening. The staff at the midlothian store are always pleasant to work with and very helpful.
Amazing servive. Very attentive!
Terrell was my sales representative, he was patient & clearly explained the online process of price matching!
Excellent place to shop nice service and quality. salesman was very helpful and not pushy ask for Stephen banks great guy
Khadija was amazing!!!
Christie did great!!! Helped us with every thing
I was shopping for a couch and dining set. The service was great and I’m really happy with my purchase. Khadija was very helpful in answering my questions and finding what I was looking for. I would highly recommend.
Great experience with Christopher, very helpful and patient with us changing our minds so many times. Definitely recommend a visit!
Chris P at the Hull St location in Midlothian was extremely helpful! He was not only friendly but took the time to help us move furniture around the show room so that we could find the perfect living combination! Would highly recommend seeing Chris P if you’re in the market for any new furniture!
Khadija was very helpful and very informative
Khadija did a wonderful job and made our purchase a very easy and fast process
Timothy Green was the best. Very helpful and professional! Extremely smooth process. If I could give more than 5 stars I would.
This was the second time I’ve been in the store and have been helped by Khadija. I wouldn’t ask for anyone else! I was in and out in no time, without being pressured. She gave me options and was so patient.
Greeted as soon as we walked in the door and provided excellent care! Thanks to Chris Music we got exactly what we were looking for and more! Highly recommend.
Thank you to Christie we got the best service🫶🏽
this girl Christi really gave us a nice experience in the store she is very kind and has a lot of patience
Christopher took good care of me.
Christopher Wallace was our sales rep. He was very knowledgeable and friendly. Great experience and good quality furniture
Fast and courteous
Chris p. Is one of the best salesman Ashley has! He was very helpful and quick with finding exactly what we wanted and getting us the best possible deal. We will definitely be asking for him when we come back to buy some more furniture!
Sales woman was helpful and knowledgeable.
Great experience. Mr. Musick was very helpful and provided a great experience overall
Christopher was an absolute joy to work with today! It was so busy in the store and he took the time to answer all of my questions for me! Bought myself a new couch! Thank you, Christopher!
Jay very helpful not pushy. Gave us time to make a decision.
Our experience with Ashley's furniture has been going on for years my husband and I like the quality of the furniture that we received and also the wonderful customer service today we had a wonderful representative by the name of Christopher who assisted us with replacing our dance furniture we laughed we joked and at the end of the day we were very much satisfied with not only the customer service but also the product that we have purchased and looking forward to having it in our home I truly think that you enjoy coming to Ashley but not only the people but also the quality furniture and thanks a lot Christopher and excellent job
Khadija was AMAZING! Very thankful she made the process so easy.
Not communicative with updates, notifications, delivery.
Had the best experience today shopping at Ashley Furniture! Malik made the experience very easy and enjoyable. The prices and furniture quality are both incredible. I highly recommend shopping here!
Stephen Banks was great. Thank you
Khadijah greeted us at the store with warm welcoming smile and gave us all the details about the items that we were looking for. We ended up buying our bed, mattress and chair . Overall we are happy and satisfied about our purchase
DJ was very friendly & helpful!
Chris Musick was extremely helpful, answered all of our questions and made the whole process easy!
Ashley - Tim was very helpful and assisted us with our new mattress.
Christie is amazing! Super friendly and understanding of my needs! She is very professional and genuinely cared about meeting my needs! What an asset to Ashley furniture!! Can't wait to get my order delivered!! Thank you so much Christie!!!!
Khadijah was very helpful and knew the inventory. She was able to take me directly to what I was looking for. Made sure I had everything I needed.
Terrell provided excellent customer service while we shopped and purchased a mattress and box spring.
Khadijah did a fantastic job, she worked quickly and efficiently. Thank you you assist, Khadijah
Had a great experience with Stephen Banks helping us out! Definitely recommend.
Khadija Toumi was amazing! Not only was she friendly and professional she was very patient with me during the decision process. She also made sure I was aware of my best options and discounts. I would highly recommend Khadija and Ashley furniture!!
Christopher wallace he help me do well good worker i thank him do much
T. Green is probably one of the best employees in this store, he helped us find the right dresser, and bed frame for myself and the fitting of my room.
Christopher Perkins was excellent from the time he greeted us to answering all of our questions. He was fun to work with and very courteous. Very easy to talk to and knowledgeable too. I would recommend him to anyone looking for someone to take them around the place to look for their furniture.
Chris Musick was great to work with.
Came to Ashley Furniture in search of a new sleeper sofa. Christopher W was a great help in finding what we need and honoring the online pricing!
Stephen Banks is the BOMB
AMAZING!!!!! Ms. Kadijah was Very Friendly, Very informative, patience and made sure we left with a Huge Smile on our Faces. If it was up to us she would get a rise. 😊😊😊
This is our second time shopping in this location and staff was super helpful both times. Christopher Wallace helped us find the perfect loveseat. *updating this review to add that I was given a delivery timeframe of 7-10am this morning. Threw out our old couch. Got the room ready. Waited and waited. Not a guaranteed time, no big deal. Tried to track the delivery online. Won’t recognize my order number or zip code. The link to track on the sales receipt takes me to some Russian, obviously out of date website. Finally get someone on the phone to be told the couch didn’t pass quality check and they’ll call back in a few days and hopefully have something next week. This has been a very frustrating day. I would’ve appreciated some sort of heads up when that decision was made. Did they ever plan on telling me?
I had the pleasure of working with Timothy Green and he did not disappoint. He was very knowledgeable. Walked around with us. Answered all questions. Got us the best deal in a quick amount of time. Very pleased and we will be back to see him!
Chris Perkins was amazing! Helpful and knowledgeable. When he didn't have the answer, he was able to find it quickly. Go see him!!!
DJ was great to work with !
Christopher Wallace was awesome. Very pleasant and took his time to answer all of our questions
Steve banks is outstanding. I will ask for him for my next visit. Thank you for the great time. Good time.
They tried to get to trick us and hoped we wouldn't read the payment agreement. Buyer beware and pay attention.
Bought an expensive leather Triple power recliner(The Man-Den model) with 5 year protection plan. Right after first year with minimal usage the leather started peeling off. Tried to Ashley customer care but they redirected to Montage Furniture Insurance company. They say that they will not be servicing this kind of issues. It’s been a year since the complaint is open and no one responds. Please don’t buy any leather sofa and service is very bad and no one responds after the first year. But unfortunately the leather will be good for a year. Not worth the money! Should I be purchasing the sofa every year? What’s the point in purchasing the insurance plan?
Good service ; made purchase easy
Khalifa was an awesome help.....she was patient and very friendly.....I loved her customer service and she did an amazing job getting me everything I wanted. Thank you for being an amazing help! Definitely would recommend Ashley's and if your lucky enough to get her as your sales associate you will be in luck!
Christopher Wallace was the most patient and knowledgeable salesperson. Felt like he was an old family friend I hope he works here for life Ashley will always be my go to for furniture shopping.
I came into Ashley in a terrible mood. We had just begun (it's still ongoing) a nightmare of a furniture buying experience with Haynes Furniture. DJ was very professional, and I appreciate him letting me vent some of my frustrations about Haynes. We found a couch and loveseat that my pregnant wife was comfortable in, in stock, and worked to have it delivered quickly. The Haynes experience had left us with no furniture, and a very uncomfortable pregnant wife. The furniture was delivered quickly and exactly when they estimated the delivery window to be. A smooth experience, professional and honest sales person, and prompt delivery. Everything we were looking for. I regret being skeptical of such a large chain.
T Green
Khalifa has been great and friendly help in assisting us with out purchase.
Tim was awesome and super helpful! Helped us find the piece that worked best for us. Highly recommend asking for him.
Wonderful service!!
Christopher W was absolutely amazing! He seemed super knowledgeable, patient and super friendly. I will recommend him to all my family and friends.
Chris M. was very helpful and professional while helping my husband and I purchase a new bedroom set. I have been on crutches for a broken ankle and he was very accommodating to my situation. We even wound up purchasing a couch because I loved it so much when I had to take a break off the crutches and sit down! Great customer service and good quality furniture. Will gladly come back to shop at Ashley’s!
Very helpful and professional. No pressure. Wonderful and relaxing experience. Would definitely by from Christopher Wallace and Ashley Furniture in the future.
Chris P. was excellent to work with. He’s friendly and extremely knowledgeable.
I had a great experience at Ashley’s furniture!! My salesman Christopher Wallace did an amazing job!!! I recommend him to anybody that would ask!!!! I would definitely come back again!!!
Chris Musick was very helpful today!
Chris Perkins was fantastic! Not pushy at all. Great service! You should promote him ASAP!
I went to Ashley in Midlothian Va and had a wonderful experience with Christie. I shared with her I was visiting the store as a bit of therapy because a family member I was close to had recently died. Christie was very compassionate and encouraging and we continued to communicate by text regarding a purchase I was considering. There is another store located closer to where I live but I traveled back to Christie's store to make the purchase because she made a good first impression and she didn't disappoint when I made the purchase- the process was enjoyable and she has a kind spirit. God bless you Christie & thank you!
Tim D. was great! Very patient with us.
Khadijah was a very helpful and professional sales associate
Khadijah was helping me , she was very patient and wonderful lady , she is professional.
My experience started off good but the financial practices of this store is deplorable. To make a long story short, I was offered a finance program in-house that would not require a hard credit check as I have excellent credit and did not need one for a furniture store. After all is said and done, I received a large credit limit credit card in the mail from Ashley furniture store. I brought this information to the manager’s attention and nothing was done. She told me the rep, Chris P. made a mistake and they would see what they could do to help. They never called or followed up with me. I had to go back to the store to complain again while Chris was there. No one could say anything. All I can say is that if you decide to do business with this company, read the reviews on google as I should have. I have contacted the BBB and the major credit reporting agencies for assistance.
Steven Banks was great!!! Highly recommended him for his for professionalism and easy going personality!!
This evening I had the opportunity to be serviced by Mr.Christopher Wallace. Absolutely amazing and helpful great man!
Khadijah was a great sales person. Broke down all the pricing and gave us flexible delivery options to work with.
Very good TGreen
T Green is an amazing association. 👏🏿 He made my process easy with his obvious experience and knowledge. He has great customer service skills and made sure I got the best bang for my bucks! Flexible, honest, and patience. You want quality service and quality furniture go see TIM GREEN!👍🏾
DO NOT GO HERE. I originally gave a 5 start review right after after shopping there, but I had to change it to 1 star after receiving the couch in the wrong configuration and sending it back to the store. The store was then supposed to send me the right configuration but they never did, it’s been over month. On top of that, they never pick up the phone, and you have to go there in person to talk to someone if you have a problem. We decided to get a refund but this is still an issue as they have not refunded the money either. Customer Service does not exists in this store. If something goes wrong you are on your own.
Khadijah was amazing came back to purchase from her very professional and nice.thank you agin
Needed a sofa. Stephen met us at the door and helped us through our entire process. He was helpful with recommendations and guiding us to the sofa that worked best for our home. He made it so easy. Thanks Stephen!
Jordan was great, quick and very nice and helpful!
Great experience. Our salesman Tim was wonderful!
Stephen Banks is exceptional. He assured me in getting the perfect living room set that fits my needs perfectly. Stephen is friendly and was smiling constantly.
Came to the Hull Street location and Chris was a pleasure to work with. Very transparent and explained everything very clearly. Will definitely be back!!
Tim was very helpful and worked with us to find everything we needed
Christopher Wallace is a very kind and helpful sales associate.
My wife and I bought a queen bed from store on Hull street 3 weeks ago and was told we would have bed in few days, I have been told multiple delivery dates. Still no bed and sleeping on sofa because we took out old bed and got rid of it on the first delivery date. And still getting run around. I would not trust store manager Kim she is always busy with another customer when you call and doesn’t still to remember to call you back. We are requesting money back and going elsewhere.
Christopher Wallace helped me very well and my experience was great
T. Green was the best HFC myself and my family encountered! Very helpful and lots of laughs during the entire process!
Stephen Banks was the best. If you need anything, he is the one to see. Thank you so much
Chris M. And Kamal were awesome and made everything easy. A no stress experience.
Christy was awesome!
I had a great experience at Ashley today. I worked with Christie who was super informative and helpful and had a great personality and was relatable. We ended up buying a set and hope to love it.
Thanks to the Chris P, Tim D and the wonderful folks at Ashley furniture my family and I will have an amazing dining room set just in time for the Holidays! Great service and Great deals!
Khadijah that’s my girl, another beautiful piece of furniture! Thanks
Khadija excellent I recommend them!!! Thanks
(Translated by Google) Khadija good attention (Original) Khadija buena atención
(Translated by Google) Good attention thanks Khadija (Original) Buena atención gracias khadija
Christie was so patient and incredibly helpful! We had a great experience purchasing our sofa.
Khadija was welcoming, professional, and extremely helpful. She went above and beyond. Definitely an enjoyable experience.
Khadija was very knowledgeable and professional I'm helping my wife and I pick out new furniture. She even moved furniture throughout the store so we could make a sound decision. This is by far a great sales lady
Tim D was great!!! Thank you for answering all our questions!! We will definitely be back
Excellent sales!!! Excellent job!!!
Chris Musick was very helpful. He helped me find the right dresser and made my experience very pleasant.
Chris Perkin is an awesome, professional salesman. He did a fantastic job selling me a living room set.
Run Run Run! Worst ever service! Bad attitude! Profiling! Not Recommended. Delivered furniture damaged and I have to cut a leg and hand to get them to change it! Came store they can only dial customer service and would not speak to them. They want you to speak to them. Terrible service! Easy sell bad bad bad customer service!
Khadeja
Great customer service and products. Khadija, made our purchase experience awesome!!
Chris Perkins great service great guy
Mr. T. Green is an amazing Sales representative. This man had thorough knowledge of the items that my Wife and I were looking for. We would definitely recommended to everyone we know.
Christopher made the experience very enjoyable, very knowledgeable and helpful.
Tim and kamaal was very patient and awesome thanks very much guys.
Christopher was very nice and polite and worked very hard for us
Khadija Very good service.. friendly
Terrell, was very informative and allowed us to look without pressuring us. We will definitely be back.
First impression of Ashley is it’s warm greetings of customer service followed by their awesome furniture. Chris was extremely helpful and exceedingly professional in helping my selections and closing of the deal. I highly recommend this experience.
Tim D was awesome. If you are looking for new furniture, Tim is your guy. Thanks Tim for a great experience.
Khadija was wonderful and very helpful. She helped locate us an item we saw online and she even even managed to get us a great deal.
It bothers me that they think that customers are stupid. They have totally high prices crossed out as if to show that they have an impressive discount. The seller who attended me was very insistent, becoming annoying and invasive. I will definitely not go again.
Kamal Abudaya was amazing, he was very professional & patience with my husband & I. After 3 visits to your location, we finally decided on a bedroom set for our new home. We appreciate his professionalism & kindness. We will highly recommend him & Ashley furniture to friends & family. Forever Grateful. Roger & Carolyn Hurt- Kenbridge Va
Terrell was extremely helpful! He was able to help me find the perfect furniture for my home! I’m very pleased with the service!
Steven Banks did a super job!!
Chris Wallace was a pleasure to work with, even came in on his day off to seal the deal! 10 out of 10 would recommend
Tim D. really went above and beyond to make it an easy and stress-free shopping experience. He helped me find exactly what I was looking for and was very patient explaining the shipping process and protection plan. I'll be coming back the next time I need furniture, for sure!
Steven banks was great in every thing he done for us.
Mr. Christopher Wallace was amazing! He assisted me and my husband in finding a dining room set. He was patient and provided all the details I needed to make to the decision on what set would best fit my family needs. Definitely recommend him!
My experience was amazing! Chris P walked me through all the mattress on the show room floor until I found the one I wanted! Definitely will be returning again!
Chris Musik was such a great help and a very personable individual, he was extremely knowledgeable and his assistance made shopping for a bed frame easy and enjoyable!
Chris P. What a awesome young man! He went the extra mile to accommodate our needs. I've found a new furniture home as well as a friend and salesman.
Khadij was very helpful! She was patient and quick to provide me options to look at for recliners.
Christopher was amazing ! Took me to all the half chairs and showed a couple of different things . Ended up getting a Love Seat and Ottoman . And was super excited about my choice . Chris gave me a great experience being my first time purchasing furniture for my new home ! Definitely will be back again !
T.Green was awesome! The best experience I have had at Ashley’s by far! He was super helpful. It was a great overall experience!
Khadija was great !
Khadija is the best so sweet and very patient....best customer service.
Christopher was amazing at helping us pick out recliners for my mom !!
Khadija was great, awesome customer service, no pressure, very helpful. Delivery of our furniture was exactly when scheduled, 2 days after ordering. There was an issue with one item not working correctly when it was delivered. They immediately put it back on the truck and delivered another 4 days later. Very happy with the customer service! And the furniture is beautiful!
Chris M was an excellent help! Entertained our children while setting us up.
Khadija
Chris Perkins was amazing! So helpful and polite!
I had a great experience at this location and Mr. DJ was great and very detailed on the information regarding our purchase. Thanks and I appreciate the service.
They are wonderful
KHADIJAH &TIMOTHY GREEN gave us outstanding service today and on past purchases . I highly recommend see one of these outstanding salespersons
DJ helped us so much! The color we wanted was discontinued, but he was able to find one in the color we wanted, and get an amazing deal.
Kamal was so awesome and attentive and knowledgeable. Got me some great deals. He is a very good salesman. He convinced me that I needed to invest in myself. And pointed me to a bed that would alleviate my back problems. He made my interactions with Ashley Furniture and him a positive one. I will definitely come back again and request him.
I went to Ashley and Tim was a pleasure to work with. Every question I asked he answered and helped me find what I was looking for. Thanks Tim!!!!
Tim was wonderful! Thanks Tim!
Malik was absolutely awesome! He was patient & provided me with great options. I’d highly recommend him!!!
Thanks Khadija for great customer service!
Had a great experience at Ashley the Sales Rep was Chris Musick and he was friendly, his follow up was great, He listened to what I wanted and was able to get me a set to deliver in less than a few days. Overall great experience. Chris went out of his way to make sure I was happy with everything. when I update my dining room , I will make sure to go to him.
Good experience with Mr. Tim Green. He was very helpful. Montana was really great and sweet as well. Make sure you keep Montana!
T. Green did a great job helping me find my new living room furniture.
Chris Perkins was very patient in letting us test out several mattresses and knowledgable anf helpful in making the best decison.
Chris P at the Hull St location was very professional. He didn't haggle or pressure you to make a purchase. Chris answered every question, demonstrated and compared the pros and cons of the merchandise. My wife and I will be returning. Thank you to Chris P. 11/12/2022 update: we are still waiting for a call back from Kim or Marcia regarding the unauthorized opening of an Ashley Credit card. A complete bait and switch. My wife and I did not consent to a hard credit check as we have excellent credit and did not need a credit card for furniture. The young man took my wife's information for a different no credit check in house program, but then we received an Ashley card in the mail ...heck no! We have contacted the BBB and the three major credit bureaus for assistance. We have dropped our rating of this company to 1 because of the fraudulent activity and will take additional action if necessary. We have been waiting for a call back since 11/7/2022 after we were told in store that they would follow up with us.
Malik was great. He was courteous, knowledgeable, very polite and helpful! Encourage anyone to come in and ask for him. Thanks Malik.
Awesome service and great deal. Khadija really helped a lot and was very professional.
Chris was very helpful in finding us everything we needed!
Chris Musick was amazing, patient and explained everything to me to make it easy to understand . He said as awesome
Christopher Wallace took his time with me. One of the Best Salesman I ever had!!..
Tristian was great, knew all the information about the different furniture sold, very helpful!
It was an amazing experience we found exactly what we wanted, Christopher Wallis was the biggest help ever I suggest here and the prices were amazing.
Great team work from Tim , Kamal and KimThey are awesome. Store Hull St Road👍🏾👍🏾👍🏾👍🏾 Thank y’all
Khadija was amazing! Great customer service.
Khadijah Was wonderful, really enjoyed the service.Thank you so much
Khadija was very nice and professional, she helped us find the right bedroom set.
Khadija was very professional and gave us a good deal plus she’s very nice lady.
Chris was very helpful!
Stephen Banks was so helpful! Made my experience so quick and easy!
Deceptive pricing, sales reps will not automatically price match with online prices. They will also push a $199 delivery fee that's entirety optional, with a free option available. Returns and order cancelation is almost impossible with reps never picking up the phone or returning your calls. Buyers beware, you may have better service if you know what to expect but do your research on prices before visiting in person.
Kim M at the Midlothian store was a pleasure to work with. She handled our mattress exchange and purchase of a new recliner with such professionalism. Would absolutely recommend Ashely Furniture (Midlothian)!
Terrell Is flipping AWESOME, had a wonderful experience for real. He should get a promotion.
DJ helped us out and took very good care of us! Definitely recommend shopping with DJ at Ashley Furniture.
Christie was very helpful and accommodating. She made our shopping experience very enjoyable.
Great great service, Kamal was very helpful.
I take back my 5 star rating. I will never buy furniture from ashley furniture again. Literally worst headache of my life if I had a redo button this would be first on list to change. DO NOT BUY FROM ASHLEY FURNITURE!!!! CUSTOMER SERVICE IS A JOKE AS WELL!!!!
Tim took good care of us!
Stephen Banker was very helpful, very nice and help us get what we needed! Definitely coming back.
Kamal was very helpful!
i don't understand the store is so bad.delivery is not on time.ordered 5 months still no.
service and delivery is too bad. I have bought goods since May but until now there is still no stock and appointment.
Thanks for the service!!
Mr. Wallace was very helpful. I had hoped to get a better price but I liked the chest so much, I bought it anyway.
For a first experience for Ashley it was wonderful.Greeted by Chris P. And was there from beginning to end was not ending up buying a lift chair coming in and bought a lovely lift chair.
Very professional and very helpful..thank you so much..Ms. khadja was awesome..see you soon for other items
We’ve had such a good experience today with Khadijah! She went above and beyond helping my Mom find her perfect chair and loveseat.
T. Green helped us this afternoon purchase a dining room table set. He was amazing. Exactly the right balance between great help and letting us figure out what was best for us. Professional but warm and friendly. We will be back!
Chris was Very helpful and informative !
Betty Taylor was wonderful to work with!!
The person that attended me was nice, really patient and cooperative she is Khanja
khadija is a great person, really nice to atend people and very patient.
Do not waste your time with the Hull Street location. You might have better luck with the Richmond location…. Maybe. Poor communication, rude customer service representatives, missing furniture, rude delivery drivers…the list goes on and on. Again don’t waste your time here and go somewhere else
Khadijah was fabulous and very informative about the quality of recliners. Thank you so much!
Our experience at Ashley was excellent. Chris Musick was very knowledgeable of all the various products offered and explained the differences clearly and answered all our questions completely. Was also very pleasant and friendly.
T. Green made the couch buying experience super simple for us new buyers. Any questions we had were answered promptly. He even stayed late to finalize the purchase we made.
Christopher Wallace was very helpful!
Chris Perkins was a lot of help when needed, not pushy, just the right of help when needed.
Great customer service. Also Mr. Tim helped me with everything that I needed and more.
Mr. Tim was very welcoming and helpful. I can’t wait for my new furniture! Everything was great and an easy process.
Kamal did an awesome job answering all our questions and helping us find the sofa and love seat we were looking for!
T. Green provided excellent service. Quick and easy in and out. No hassle
Malik is truly awesome! Hull St rocks!!!
Very dedicated 👌
Khadija was amazing. best customer service.
Great service Chris and Kim was very helpful …
Excellent
Greg has been if a great help! I believed we checked every single sofa in the store before we find the right one and Greg helped us through patiently.. Excellent customer service.. The price was very reasonable too..
Chris Musick was incredibly helpful in helping us find the perfect mattress. He was very patient with us and was happy to answer all of our questions and we did not feel pressured to buy. I highly recommend Chris for anyone looking to furnish their home or find the mattress to suit their needs.
DJ was very helpful at the chesterfield Ashley’s. Super polite and did not push at all. Let us take our time and find exactly what we needed.
Christopher was attentive and knowledgeable about products and warranties available for my mattress needs. I feel confident he gave me the best deal in town. I will return and if you're in store, ask for Chris!
Chris P was awesome in helping me find the perfect pieces for my new space. Super friendly and helpful.
Khadijah was wonderful and very quick with our checkout
T Green was excellent, low pressure but still very attentive. Sofa seems to be good quality-an overall good experience
Excellent service!!!! Quick turnaround. Thank you Christie and Kamal for all your assistance.
DJ Tergou provided exceptional service! Very knowledgeable, friendly and professional. We will be back! Thank you DJ!!
Amazing Service by Chris. Very helpful and efficient.
CHIRSTOPHER WALLACE THANKS ALOT FOR EVERYTHING YOU DId for me
We had a great experience shopping for our new home thanks to Stephen Banks. He helped us find the perfect couch for our space and budget. Highly recommend this location and working with Stephen!
I just left Ashley’s on hull street and worked with Trystan (she was fantastic!). She answered all my questions and addressed my concerns. She helped me get approved for financing very quickly. She was VERY informative and knowledgeable on the mattresses as well as the pillows. I ended buying a purple mattress, 2 pillows, living room set, and 3 bedrooms of furniture for my kids. She was a pleasure to work with and made it a comfortable experience. (It wasn’t the typical torturous sales person experience haha). I enjoyed her conversation and my time there which is unexpected since it’s a furniture store. I would recommend this store and Trystan to anyone looking to furnish their home!
T Green was so helpful when purchasing my new sofa and bedroom furniture. He was very knowledgeable of all the furniture in the store and made my decision to buy very easy! Excellent experience!
T.Green was very friendly and he was very knowledgeable the different products. Great experience!
It was wonderful working with Christine.She is so friendly and personable.Absolutely loved working with her.Would highly recommend!
We had a great experience today at Ashley home store in Hull street and we were helped by a great sales representative Steve Banks.
Shawn Music was excellent! Ask for him. He was patient and professional.
Chris P. and Greg were wonderful salespeople. They had patience and talked prices. They showed me different options. I really appreciate the time both took to make my experience pleasant as well as useful.
Timothy Green was pleasant and very professional. Love my new mattress!
My mom and I stopped in looking for a sleeper sofa and chair for a new apartment, Chris Perkins welcomed us in right away. Chris was very friendly and helpful the entire time we were there. We found a sleeper sofa and chair very easily with his help and made the process of buying them swift and easy. Very pleased with the selection and staff.
Terrell was great! Sofa is great! Would recommend!
Khalifa was knowledeable. Courteous and explained things thoroughly.
Khadija Was wonderful and answered all my questions. Worked with me on all the issues and requirements I had.
Christopher Wallace this salesman was the best sales man me and my wife ever worked with Andre are buying more furniture on Friday because he was so helpful thank you so very much .From David Reeser and Patricia Harper 10/03/2022
Good experience with Stive bank he help a lot. Come to Ashley ✌️
Stephen Banks was great to work with.
Khadija was very helpful!
Khadijah did an amazing job helping me find my living room. Highly recommend.
The shopping experience was amazing! No hard sales, just very helpful. From shopping to the credit stuff was easy and fast. I have always shopped at Ashly but now I have a friend working there! Thank you Tristyn for everything !!!
Timothy was incredibly helpful in helping my boyfriend and I select a Purple mattress to purchase, and explained everything in a clear and concise manner. We didn't feel pressured to buy, and he provided us with all of the information we needed to make a decision. Thanks for all of your help Timothy! 🙂 Edit: we just received our mattress TODAY (10/21/22) after being informed that we would receive it in a matter of days, not weeks. And there apparently was some error that caused our mattress protector to be somehow shipped separately?? I was told by the woman on the Ashley dispatch phone line that it was at the store, and my boyfriend went to pick it up after he got off work. The woman he spoke with at the back desk said it wasn’t there, and that it would be delivered by Tuesday. Please improve your communication with your customers, as this makes me and others less likely to return. Not impressed.
We purchased our bed, pillows, and painting from Khadija at this location! Definitely Stop by and visit her if you are looking for new furniture!!!
Khadija is the best I’ve ever seen at an Ashley furniture location!! Very supportive and good taste
Had a great experience with Stephen Banks! He was knowledgeable and easy to work with! We will definitely be back!
Kamal made it easy to purchase a sofa even with my two kids running around! The sofa I wanted wasn’t in store but he was able to show me another one with the same material so I would know what I was getting! Super helpful!
Christopher W. was an absolute pleasure to work with and he made sure I got everything I was looking for. Definitely recommend asking for Chris when you visit!
Had a great experience with Timothy. He did an excellent job. Got me the price I wanted no hassles or over selling.
Khadijah A wonderful experience. A great person to work with! Wish all sales people had this type of personality. Great!Great!Great!
He is wonderful! Couldn't be any more helpful! We will be back to see him absolutely!
Chris Wallace and Chis Musick assisted me with my new living room furniture purchase. They were excellent.
Stopped in Ashley furniture this evening to help my great grandmother pick out a lift chair, sofa and tv stand; Timothy immediately greeted us as we entered and got us started! We found just what we were looking for and Timothy helped move the process along in a timely manner! Thanks Timothy!
I never give 5 stars simply because there's always room to improve and I never want a business or person to become complacent. Chris did an excellent job and was both personable and professional. He was not overly aggressive but did advocate for the Ashley brand as well he should. He answered our questions and offered his counsel as appropriate. I would certainly recommend him to family and friends. Nobody is perfect and personally, I shy away from those who are too friendly or agreeable. Stay cool Chris. It was nice to meet you. Take care.
Greg was a great salesperson and helped me find some great pieces. He gave me the time to look around and was always available if I had any questions or concerns. I would highly recommend Ashley furniture for affordable, high-quality pieces.
Tim was so amazing. He helped me find what I was looking for.
I assisted my mom deciding on a furniture set. We were helped by a wonderful friendly man. Mohammad. He was helpful not pushy and kind. Thank you for a easy process.
Mohamed was a great guy to work with and we truly enjoyed his company as well as the laughs we shared.
Chris P. , Khadijah, and Kim was all three my sales people today! I really just want to look for a sectional and the sales persons was so good that I bought a sectional!
I had the greatest experience visiting Ashley Furniture on Hull Street. My family and I visited the store looking for a Living room set and we had the pleasure of meeting the best Sales Rep. Chris Musick. Chris was friendly, professional, knowledgeable, helpful and NEVER pressured us. We didn't even go anywhere else to find furniture because of our experience with Chris. We ended up purchasing a gorgeous sectional and intend to go back for our daughters bedroom sets as well as a kitchen set in the very near future. I recommend you go see Chris FIRST whenever you're looking for home furnishings. He's amazing.
Everything went well my sales lady khadija did well working with my desire of getting a great deal on my purchase
Great customer service. Blake, William, Chris, Kim amazing help!! When you go there make sure you find them. very transparency will answer all your questions and give you great discounts. had an amazing experience. will come back
Chris Perkins was awesome. Will definitely be back. Thanks
Khadijah was very patient with us and we appreciate her letting us take our time and think about our purchase. She was very professional and attentive. Can’t wait to get our new furniture and will definitely come back.
Great customer service, good prices, lot of inventory in furniture.
Love the atmosphere, Blake helped me with my purchase, .Blake was very attentive and knowledge about the merchandise!
Mr. Perkins was a pleasure to work with, we got an awesome couch and Ottoman at a reasonable price.... THANK YOU!!!
Khadijah was so helpful with our purchase. She guided us through the entire process.
Khadija was amazing 🤩. I highly recommend her & will be back for my bedroom suite next.
TRISTYN WAS A GREAT HELP VERY VERY HELPFUL...WHEN I WALKED IN SHE WAS VERY PLEASANT WITH A WONDERFUL SMILE I WILL TELL EVERYONE TO COME SEE HER ...SHE GOT ME EVERYTHING I NEED.GREAT PERSON
Store clerk Christie Cassidy at the Midlothian VA store was awesome. She helped my 81 year old mom purchase the perfect loveseat for her new home.
Chris Musick was great to work with and very friendly. Found exactly what I needed! Highly recommend Ashley and Chris Musick!
DJ did an excellent job; he was a great help!! Highly recommend his services!!
Had great experience with today's visit. I had visited Ashley before but not this location in hull street. They have great selection of furniture. We were welcomed so well. Thanks to Ms.Khadija she is so helpful and experienced and so friendly. I would definitely recommend her as salesperson . She has so much patience I was keep changing my mind till we finally find what I was looking for. Thank you Khadija for your help.
I had a great experience at Ashley's furniture. A salesman name Timothy helped me and he was very knowledgeable about his work. He didn't try to sell me just anything. He listened to what I wanted and pointed me to the perfect item that was suitable for me. Thank you Timothy for being so kind. When you visit ask for Timothy and give him your support.
My salesperson Christopher Wallace was outstanding.
Tim Daniel Was great thanks again! Brian Davis. Smoking Joe
Khadija was very helpful and friendly.
Christopher Wallace was so helpful today .l think he should get salesman of the year!!!!!
Khadijah is truly the best!!
Christopher.W
Christopher Wallace was a great to work with appreciate his willingness to answer questions and try to help with a warranty claim their store had nothing to do with.
Khadijah was kind and helpful and professional and made the purchase easy.
Awesome experience with sales lady khadija she was very helpful not pushy made everything thing go smooth 👍🏽Best sales lady ever!!!❤️
Chris Music was great helping me and my son find the perfect bed and mattress. I is very patient and knowledgeable about the products.
Jack was amazing! Very knowledgeable and didn't circle us like a shark! Will go back and see him for future purchases!
Tristan was amazing attended to my family and my request showing us the multiple options that matched what we explained to her we wanted. Very knowledgeable and attentative.
Timothy gave a friendly greeting when I walked in the store - super personable & knowledgeable. He dotted all the “I”s and crossed the “T”s. Great selection at very reasonable prices. We can’t wait to see our new sofa (recliners) in our home! Also - flexible on delivery 👍🏻
It’s been almost a year now and still struggling to get my money back! Do not purchase from here! Customer service is a joke.
Chris, the salesperson was great, then it all went downhill from there. Received damaged sofa/chaise, and it’s no wonder why, the delivery guy threw it around like a basketball and the “wrapping” was all torn up and the fabric was torn on several places. Needless to say, I did not accept this delivery. I was then told it would be October before a new one would be delivered, so I cancelled the whole thing. I never received a call from anyone and had to go to the store to make sure it was canceled and still have had no manager call me. HORRIBLE HORRIBLE P.S. This made me realize how cheaply made this furniture is, so a blessing in 🥸
What a complete joke this place is. From the sleazy sales staff on the showroom floor to customer care. These people are only efficient at one thing and that's taking your money. Appointment dates mean absolutely nothing to this store. After you pay, it's pretty much you'll see your furniture when you see it. You're just a number when you walk in here. They failed to deliver on the day we scheduled with zero correspondence. I called customer care the next day and they said we got skipped, and that the trucks are already out for delivery without my product. Can't reschedule me for a week. Who knows if they'll even be able to keep that appointment. Going to cancel this order ASAP. Ashley has not earned my business and won't be seeing a dime from me in the future.
We've been looking for a new sectional since moving into our new home a few months ago. We've searched everywhere but Ashley's because of the bad reviews. My husbands and I decided to give them a chance and I am so glad we did. We are greeted by Mohammed and he was very pleasant and made us feel welcome. We had our 2.5 year old with us and he loves jumping on the sofa so naturally we had to bring him along to test it out. We ended up purchasing our new sectional and it will be delivered in a couple of weeks.
While they have am expansive and nice selection if furniture, customer service is not their strong suit. We ordered a sert to be delivered on Tuesday, the associate assured me it'd be delivered in the morning based on my location. I received the email notification stating it'd be delivered between 1-4. No problem. I set up someone to be home to receive m furniture since I was at work. It never showed up. I called customer service and while the associate was pleasant she had ZERO answers. She stated she didn't know when it'll be delivered. I have heard zero updates and still no furniture which we paid for in full. Edit to add: my delivery status now shows delivered and still have not received the furniture. Customer service still has no idea what's going on. First and last time we buy from Ashley Furniture. If I could give zero stars, I would .
Chris Musick was very helpful and patient throughout our visit and purchase today. We look forward to continue shopping at Ashley's Furniture.
Until now I have had a good Experience, they take a good amount of time to meet your needs.
The customer service after the sale at this place is infuriating! Once they have your money, you're stuck. I drove to Fredericksburg (dealing with interstate 95 traffic) to pick up a bedroom suit at the warehouse so I could have it the next day however the bedrails were missing the screws to assemble it. After first trying to find them at Lowe's or Home Depot, I went to Ashley and asked for spare screws from either a unassembled bed or one of the many assembled beds on the showroom floor and was told no. I asked to speak to a manager several times however, the manager was apparently hiding because nobody would say who the manager was. I was told to call a customer service number where I could order the missing screws and get them in two weeks only after sending pictures of the missing screws. Think about that... This was my first ever purchase from Ashley and I should have trusted the horrible reviews and stayed away. I will NEVER purchase anything or recommend this place to anyone for anything.
I purchased a mattress on Sunday August 21. I was informed that my mattress would be delivered on August 27. During the interim, no one reached out to me via email text or phone call to confirm my delivery. I have moved into a new apartment today, and in good faith throughout my other mattress because I was expecting my mattress to be delivered. I called the customer care line and they told me that the order was delayed until early September. I have called the store at least three times today. The representatives are extremely nonchalant I have left my number for the manager to call back and no one has called me back. I would like my money back or discount on my purchase. I am not going to be buying from Ashley furniture ever again
Timothy was very helpful. We appreciate his communication and service !
Great selection and great service
Timothy was very helpful, efficient, and personable while assisting me with my purchase. I was able to find the exact sofa I wanted with his assistance and purchased it within the first 10 minutes of my arrival. I highly recommend Timothy at Ashley Homestore.
They have a great selection for all rooms, and the customer service was amazing! I can't wait for my new sectional to be delivered! 😊
Kumal the manager will do everything he says he can with no type of correspondence back and says that’s all he can do.. i’ve been to the store and seen him over three times and I’ve been told each time that he would call me back and not one time has he nor has the customer service department reached out. It takes all of my time and effort to reach out to these people on a weekly or monthly basis as I’m a very busy person as well.This place will deliver damaged furniture and try to make you pay for it.Their customer service is by far the most awful experience you could ever imagine.DONT BUY FURNITURE FROM ASHLEY FURNITURE ASHLEY HOME FURNITURE IS BAD TO DO BUSINESS WITH. The store will tell you to call customer care for any problems and the the store will tell you to call them back.been 8 months trying to resolve this! Update: it has now been over nine months going on 10 that this issue has not been resolved with Ashley furniture. I have been to the store and spoke with both managers and they have helped me to the best of their abilities but yet have gotten anything resolved due to the lack of correspondence from the customer service department that they say they have no control over. Knowing how the company works I can believe this but also knowing that Ashley furniture has customers that they can clearly not care about shows that they do not deserve to have a spot in the Furniture business world as they clearly don’t care about their customers and the furniture is delivered damaged with their own photos on record the day of delivery.There’s nothing worse then a company that has horrible customer service.
Ashley Furniture ruined my sons second birthday. We’ve bought 3 couches, and 2 tables in the last 3 years from them and will never buy from them again after this experience. Went to Ashley’s on hull street super excited. Found a great table that was within our budget, and perfect for our crazy toddlers. We wanted upholstered chairs for them because they stick their legs in the slots if not. We found one we loved and our sales rep Mohammad said it was in stock and we could get it on Saturday 08/20. He said the set came with the table, two chairs, and two upholstered chairs, but not the farmhouse bench. We ordered it and we’re super exited to get it. We got a call it was coming Tuesday 08/16 instead of the 20th. I immediately went out and bought a Mikey mouse table cloth for my sons birthday, and couldn’t wait to get it. They came and started setting it up and it ended up being the wrong table. I let the guys know as soon as I noticed, which was about 1/4 of the way set up. They apologized and took it apart and told me to contact our store. We contacted them and then we’re informed that the table we bought had the wrong tag on it, and our sales rep ordered the wrong table due to the tag being wrong. We of course still wanted the original table we thought we were getting with the two upholstered chairs like the sales rep said we would get. The sales manager Kim refused to give us what we were promised even though it was Ashley Furnitures mistake that we received the wrong table. We double checked with the sales rep before we bought the table that we would get everything included, and he reassured we would and that we would have it in time for our sons 2nd birthday. Nope. Kim is running her business on terrible ethics. We now have no table thanks to Kim and my two year old will eat his birthday cake on the floor so thanks Mohmmad and Kim. Glad to know your employees and can LIE to your costumers and trick them into spending their money and then not deliver what you said you would.
Had a great experience with Timothy! He took the time to show me things within my configuration and budget; while using his knowledge to guide me in the right direction. I would recommend Timothy to first time home/furniture buyers
Timothy was our salesperson and he was awesome! Very knowledgeable and helpful and I even bought two new pillows along with our recliner we purchased. Thank you Timothy!!
Timothy provided excellent service!! I have been looking for furniture for over a year and he got me exactly what I wanted!! Thank you Timothy!
Christopher was an awesome salesman
Great customer service. The people who helped me were very courteous and professional.
Do not purchase ANYTHING from Ashley Furniture! You will not be able to get your money back AT ALL. I feel like this is something they should let people know before they take your money and not hide it within the paperwork AFTER you have swiped your card. I was never informed of this when the sales person sold me on the couch, just promises that they would deliver my item in a timely manner. I purchased a couch and it was too large for the movers to get it up to my apartment. I sent it back the same day, I thought this would be an easy fix to refund my money. The only thing they can offer is store credit, I do not wish to purchase anything else from this business. Now I'm stuck with a credit for over $900 dollars that I will NEVER use. I've called multiple times and no one ever picks up the phone, I left a message to which no one ever returned my call and finally I had to drive up to the location to inquire about a refund. To which the lady in customer service told me they don't do refunds only store credit but she would forward it to management for review and that I should hear back within 3-5 days. Since that encounter I have called again and spoke to someone over the phone in regards to the same issue and was told the same thing. That someone will contact me in 3-5 day, I still have YET to receive a call. Even if they tell me no they can't process a refund and explain why I would appreciate that more than not being contacted at all. They have no problem smiling in your face and walking you around the show room to sell you on an item to take your money. But when you have a discrepancy and simply want to speak with someone you hear nothing. It's been about 3 weeks, and I'm still "waiting" for a call this is poor customer service. I'm also receiving text messages about someone else's order being ready for delivery. I know its not mine because I returned my item in mint condition the same day it was delivered 07/05/22. Unless you are sure about an item, know that it will fit into your space etc. I would not spend any money here you wont ever see it again.
I ordered a coffee table and two matching end tables for my living room from Ashley Homestore 10921 Hull Street Road Midlothian VA 23112 in February, 2022. I was told by the salesperson that they would be available in about a week. Every few weeks, they pushed the dates back even further. I visited the store in early July. Pretending to be interested in the set, I asked the salesman if I ordered it, how long before it would arrive. He said it would be here within a week. I then explained to him that I have had the set on order since February and asked why I couldn't get mine within the next week. He said he could move the shipment of the end tables up but could not move the coffee table. So how can he get a coffee table within a week for a new customer but not for me who has been waiting since February? The store manager then called and said she had "found" me a coffee table and it would be here July 18. I asked if I could have the end tables delivered to the store and wait for the coffee table and she said no. I explained that I was worried that I would get the two end tables and never get the coffee table. She said to take the end tables while I could get them and she was certain that the coffee table would be here on July 18. On July 19, I called to see when they were scheduled to be delivered and the agent said that I was still scheduled for August. I told her what the store manager said and she said there is another shipment coming in on July 25 and she could pull one of those for me. On July 26 I again called to see when they would be delivered and was again told my tables would not be here until August. I spoke with the store manager who was very rude this time. I offered to take one of the display tables and she said she could not do that and to not come back into the store because there was nothing she could do for me. I was very patient for 5 months, now I'm tired of all of the games, date changes and lies. I just want my table and to put this horrible experience behind me.
I really want to give this review zero stars but it wont allow me. Do not purchase ANYTHING from Ashley Furniture! You will not be able to get your money back AT ALL. I feel like this is something they should let people know before they take your money and not hide within the paperwork AFTER you have swiped your card. I was never informed of this when the sales person sold me on the couch, just promises that they would deliver my item in a timely manner. I purchased a couch and it was too large for the movers to get it up to my apartment. I sent it back the same day, I thought this would be an easy fix to refund my money. The only thing they can offer is store credit, I do not wish to purchase anything else from this business. Now I'm stuck with a credit for over $900 dollars that I will NEVER use. I've called multiple times and no one ever picks up the phone, I left a message to which no one ever returned my call and finally had to drive up to the location to inquire about a refund. To which the lady in customer service told me they don't do refunds only store credit but she would forward it to management for review and that I should hear back within 3-5 days. Since that encounter I have called again and spoke to someone over the phone in regards to the same issue and was told the same thing. That someone will contact me in 3-5 day, I still have YET to receive a call. Even if they tell me no they can't process a refund and explain why I would appreciate that more than not being contacted at all. They have no problem smiling in your face and walking you around the show room to sell you on an item to take your money. But when you have a discrepancy and simply want to speak with someone you hear nothing. It's been about 3 weeks, and I'm still "waiting" for a call this is poor customer service. I'm also receiving text messages about someone else's order being ready for delivery. I know its not mine because I returned my item in mint condition the same day it was delivered 07/05/22. Unless you are sure about an item, know that it will fit into your space etc. I would not spend any money here you wont ever see it again. UPDATE: I emailed the Ashley Furniture customer care team on 09/23/2022 with all of the information needed as stated in the response below & I still have not receive a response. Not even an automatic email response. Please do yourselves a favor & read all of the horror stories/low ratings before you purchase anything from this place. I’m in my right mind to file a lawsuit to get my money back because I never signed my invoice & to my knowledge that makes a contract null invoid. So the no refund policy shouldn’t still be in place because I didn’t acknowledge the terms due to me not signing. DON’T WASTE YOUR MONEY HERE!!!!?
We've had several issues with the furniture we bought here. No one ever answers the phone for us to deal with the issues. The bed frame we bought was so unstable we had to just remove the mattress holding portion and place our old metal frame inside. On top of that, we bought the protection plan but can't use it because no one will answer the phone to tell us how to get service.
It was a pleasure working with Christopher Wallace. He explained everything and made the buying process very smooth. I would have given five stars but Ashley Furniture changed their policy and all sales are final. We were not told this until the sale was being rung up.
Extremely helpful and patient service! I would definitely shop here for future furniture needs.
Awful customer service. Terrible quality. Paid cash in full for living room set with extended warranty, waited two months for delivery which was expected, only to receive broken furniture. We only had our $1,000+ sofa for 12 DAYS and were unable to recline without the leg rest dragging the floor or leg rest would not shut properly. Stitching was coming undone, the sofa was sagging and touching the floor. A claim was made to customer care. I was told a tech was scheduled to come out on "xx/xx" that day comes and they cancel because the tech was sick, understandable. We rescheduled, well a few days come and I get another phone call and they say they need to talk about scheduling a service tech to come out and I explained that I had already done so and I was told oh no we don't have anyone working that weekend in your area you will need to reschedule, so now I'm getting frustrated. Again, I rescheduled. So a few days before the day the tech was due to come I get another phone call explaining that they had ordered new parts for the tech to replace when he comes out and we need to wait for those to come in before he can come out so once again we need to reschedule. So I am really mad at this point but I wait for the parts to come in and the tech finally comes out 2 months later from the initial claim. The tech takes one look at the couch and says "I can't fix this, you need a new couch" he takes a few pictures a leaves. A few days later I get a call from customer care stating they had put in a request for repair/replacement of our sofa and the CEO has ordered repair only. I requested to speak to a manager because I was not happy with the decision or how any of this has been handled. The lady on the phone proceeded to tell me there was no manager and this decision was final and made by the CEO himself, if I wasn't happy with it I could close the claim and keep the sofa in the condition in which it was in. I then asked if I could just receive a refund for just the sofa because I was extremely unhappy with the service I had received. she continued to refuse and was rude the entire call. ultimately the only choice we had was to let ashley repair our sofa and we are still waiting for it to return to us but I will never buy another piece of furniture much less a pillow from Ashley home store and I will make sure everyone else knows how poor their customer service and quality are.
We have always had a great experience at Ashley furniture store. Friendly staff very knowledgeable and able to find good furniture for a very decent price. Christopher helped us today was very knowledgeable super friendly and worked hard to get us financing as well as our furniture in a timely manner.
Timothy did a fantastic job helping us find the right mattress and get it delivered the same week! Excellent service I would recommend to anyone!
Christopher Wallace was a joy to work with and provided one-on-one attention to ensure he answered all of our questions and explained all promotional deals. The experience was seamless.
A salesperson over priced a sofa loveseat at the colonial heights location by $1300. Never again!!
store personnel in bookkeeping are great...customer service after the sale is terrible...we bought 3 pieces of furniture last November and had a problem with one piece and 8 months later nothing has been done. We have followed directions on filing complaint and nothing has been done to resolve our problems..will never deal with Ashley again and will warn others not to also
Timothy was Amazing! He helped me find ALL my personal needs!! Highly recommended!
The worst experience ever we got sofa set for 5000 so call genuine leather The rip us off and never ever buy anything from Ashley
The sales person was very nice and friendly. We ordered a bed for my daughter. They told us when it would arrive which was mid June which was great because we bought the bed as a bday gift for my daughter (we are re-doing her whole room into a big girls room). The items came, and the team put the bed together- sort of. One of the workers told me that they were missing pieces and then he called customer service so I can talk to them. I told customer service that we needed the bed to be put together soon and she reassured me that she would personally look into it and that the pieces will be at my house no later than a week. Well it’s been a week and nothing! Every time I call they say “we havnt heard from the warehouse yet on where your pieces are” I walked into Ashley Furniture to speak to the Manager and first off the representative behind the desk (white with curly hair) looked at us like we were bothering her. When I told her about the issue she gave us the same look. When I asked for the Manager she just pointed at him. When I spoke to the manager (average height and wears glasses) he gave me a “why are you telling me this for” look. As a Manager his behavior shocked me. He has no business being a Manager! Not once did they apologize or even seem sympathetic that my daughter doesn’t have a bed. I was going to buy more furniture to complete our family room but NO WAY!! The Manager and receptionist are completely rude people and look like they don’t have a clue on what they are doing.
I wish someone would told me how aweful this furniture store has become. I spent 11000.00 and everthing I brought came damaged and is worthless.
Salespeople have no clue when the furniture will be available. My selections are on back order for over 5 months, trying to get a refund. Will not be returning here.
Great experience with the store and Team!
Very competent and helpful. Tristan and Kim knew exactly how to rectify our situation. We had loads of problems with our previous order, but they made us feel special today. Maryann and Gino Estep.
This was the WORST experience of my life! One month out and my child still does not have a bunk bed that is safe and undamaged. No one at the store would answer my calls so I finally called my salesperson, then overheard his supervisor tell him, “you can’t keep getting upset about things like this… it’s really no big deal.” People work too hard and furniture is too expensive to be treated disrespectfully and then receive damaged furniture. Don’t walk! Run from this store!
My experience with Ashley was very good thanks to the expertise of our salesman Steven Banks.
Timothy at the Midlothian location was very patient and kind. He helped us with any questions we had and helped us decide which couch would best fit our space. We ended up finding a great sofa and love seat.
Timothy was so helpful and kind while finding sofas for our new home! Highly recommend Ashley Furniture and Timothy!
Stephen went the extra mile to help us find the table we wanted.
Timothy Green was great at assisting me with my purchase..made my purchase very smooth..very professional..I will be returning soon so Mr Tim can finish furnishing my new place.
Christopher was very helpful in the process and offered many options during the buying process.
I went to the Ashley on Hull Street in Chesterfield and had an amazing experience with Mr. Christopher Wallace. He was super professional and worked so well with us. I’m so glad we worked with him.
This was not our first store to shop but the experience with Khadijah looking for a dresser was exceptional - She listened to our needs and we found a great dresser
Khadija was very helpful. Had a great experience.
Worked with Khadija on purchasing a very large order over the phone and there were no issues at all. Made the process painless and was very professional, and quick to reply. Helped also by price matching the website for me. Would recommend Ashley through the experience I had!
We had a great experience today shopping at Ashley’s. They have a large selection of furniture and full-size adult style bed. Salesman Christopher was extremely helpful and diligent about supporting my recently widowed father find a new bedroom set. He was thorough and thoughtful throughout the process. He made sure we took advantage of the interest free financing.
I had the best experience when I walked in to Ashley Furniture. I was greeted by DJ with a warm and inviting welcome. He did not make me feel pressure and answered all my questions. I kept changing my mind on what I wanted, and DJ was so patient with me. Once it was time for the finance part, DJ sent sent me to Tonya. She was also amazing and always had a smile on her face! She made this process very smooth and was very knowledgeable about everything. Between DJ and Tonya, their customer service is top notch! And I also was to give a shot out to all the other staff! Everyone there was so nice and helpful! Thank you all for the best experience!
Christopher was very professional and made this experience easy and awesome!! He asked a few probing questions and was able to show me the items that fit my needs perfectly.. Ask for Christopher!!!
Khadija!!! Amazing amazing I need to say no more… find her in the store and you will have a wonderful experience.
Experience was really good and process was easy. Very courteous and helpful.
Pagamos los muebles en febrero , en su totalidad aún siguen sin entrgarlos. Debimos de llamar nosotros ya que de la tienda nunca se comunicaron para dejarnos saber qué no vendrían ( así hemos perdido dias de trabajo)
We had a great experience with buying furniture for our first place! Thank you Chris M. for all the help!!! Very friendly and professional!!
Timothy did a fantastic job getting us exactly the right furniture for us and got us a great price on it also! Gave us plenty of time to look and rest everything with no pressure or rush! Great experience. We will definitely come back and ask for Timothy!!
Mr. Christopher Wallace was very helpful and respectful great customer service thank you Mr Wallace
Timothy met me at the door as soon as I came in. He was welcoming and helped me right away. His expert experience and detailed knowledge of the products exceeded my expectations.
Great experience at the Midlothian store. Steve and Kim were very helpful and pleasant.
We had been looking and found what we needed at Ashley today. Kim was very knowledgeable of the products. Timothy closed out the sale with no pressure and in a speedy manner. Everything went smoothly with their assistance.
Timothy was very helpful. Timothy did a great job helping me pick out my furniture. I got a living room and dining set. When you go to Ashley furniture ask for Timothy. He will help you find what you need.
My wife and I visited Ashley Home and was greeted by Timothy as soon as we walked in. We already knew which sofa we were interested in. Timothy was knowledgeable and was very helpful! After testing multiple other sofas we decided on a different sofa instead. It being my first time shopping at Ashley Home, my experience exceeded my expectations! We are excited about our new furniture! Will definitely be back in the near future.
I had a great experience with the service at Ashley! My sales associate, Tristyn, was super sweet, and helpful! The process was so easy, and stress-free.
Mary was exhibited amazing customer service and helped me to choose what was best for me. Can't wait until my choices arrive. !
Visited the store on 04/30/22 and worked with Khadija shopping for living room and dining room sets. First time visiting Ashley Furniture and they had a really good selection overall. Khadija did a great job walking me through different options and guided me to land on the sets that matched my criteria.
Tristyn is the best ever! Extremely hard worker. You can tell she really takes her job seriously and always wants to be the best she can be!! Highly recommend if you go there, ask for her!!
Steve was amazing in helping Me to find my living room set and diner table😃
The salespeople falsify information just to sell their goods and you go through several hoops to get your money back even after their poor service.
I wouldn’t recommend this company to my dead fish!!! Ordered furniture in 2019 never received and still haven’t gotten a refund… thief thief thief!!!
Furniture fell apart after less than 2 years and the extended warranty we bought is a joke. Took 6 months for them to respond and denied the claim. Stay away from here.
The associate that worked with us at the Hull Street location, Steven was great! Even changed the price on another item to match the online price. My only complaint, and it isn't against Steven, is that the back ordered items weren't price matched to online, for whatever store reason. The store was clean, and well organized. Purchasing and setting up delivery for available items was also a breeze. I do only suggest that price matching be an option for all items on an order that is over $7000.
Customer service at its best. Timothy was very helpful and knowledgeable. Timothy was patient with me while I selected my new furniture and he was also strategic in explaining to me about the design and construction of the furniture that I purchased.
Timothy was great to work with! He was super personable and very informative about delivery process and switching the configuration of my couch. Definitely recommend this facility and Timothy!
up dated had a long wait,table wasn't assembled correctly, one of chairs rock ,bad customer service
Timothy Green was awesome this is my second purchase from Ashley I love the product
I purchased a sofa and the 2nd day I realized that it was to big for the room and for me. I am barely 5 ft and will be 80 in a week. I contacted Ashley furniture to discuss returning this sofa and they flat out said no! I couldn't get them to even talk to me. The sofa was just like it was when it came off the truck, in perfect condition. I treat people fairly and expect the same treatment. Why is it that better furniture stores do business to make sure that the customers are happy, and Ashley Furniture Store doesn't?
Went to take pictures for my wife and end up by getting the bedroom set with the adjustable base ,Khadijah was awesome ,helped me throw all , answered to all my questions and made things happened,it was a great deal to turn it down . Kim was exceptional ,pleasant experience so far
We waited an excessive amount of time to be rung up, only to find out that the chair is not in stock. Then it took them over a month to deliver it at a cost of over $100.
Very pleased with the entire process. When we arrived, we were asked about what we were looking for, Miranda saw my vision and paired us up with exactly what I was looking for and added the extras to accommodate the size of our family. When we wanted to return to buy our bed set, Miranda, once again, was fully accommodating, making the transaction super smooth and simple for us. I truly appreciate all of her efforts as we are moving from NY to VA and find it difficult to make our way down there, often. This experience definitely took one HUGE stressor off our plate, and for that, I’m grateful and will be a returning customer.
I always end up buying my furniture from this store. Great pricing & service. They can get a bit pushy with sales, but that is their job of course. They do have sales going on most of the time so do not feel bad if you cannot purchase same day. I would definitely recommend 👌
The entire Ashley Home Furniture team was incredible, especially Chris! He was kind, attentive, and answered all of our questions. We made some great purchases, with his help, and are excited to furnish our new home with all of the furniture!
Timothy is awesome he took his time with me and did a great job.They need more people like him
Timothy was GREAT! He listened to what I was looking for & he showed me the different options that were available. He took his time and answered all the questions that I had. I am satisfied with the service he gave me and made it possible to get what I wanted.
We only received 1 item of our 3 item delivery. We’ve been told several different reasons but have been given no solution. It’s frustrating to spend thousands of dollars on furniture only to get poor costumer service. My advice is to shop small and avoid places like this. Hopefully we can update this review with something positive but I’m not confident.
Christopher was a great help in picking our new bed room set out! We came back and requested to deal with him!
Tristyn was excellent and very helpful and knowledgeable! Very excited to see the beautiful bedroom set in our space!
Their selection was huge! Khadija was patient with me while I sat on every couch they had. Once I narrowed my choices, she helped me see the options for the size room, too. Wonderful service!! I also appreciate that most of Ashley Furniture’s inventory is made in the US.
Great experience with Khadija!
Christopher is very professional, friendly and knowledgeable. Thank you so much for your help. He represents the company very well. The company is lucky to have him.
My visit today at Ashley furniture was wonderful. Mr. Christopher go above and beyond helping me find a recliner sofa for my dad. I would love to use him again for my next home purchase.
Was an amazing experience, everybody was very nice, specially Khadija she was super amazing . Highly recommend to get your furniture here.
I’ve had nothing but great experiences with Ashley HomeStore. From the sales team to delivery, they were friendly, thorough and professional. I most recently made a purchase with Khadija. She was so helpful and kind through the whole process. She even stayed late on a Sunday to make sure I was taken care of. I look forward to making future purchases with Ashley HomeStore.
I was lucky that Timothy greeted me. He showed patience in his education of the items on the floor. I will definitely be back
Experience with Tristyn was amazing. Definitely recommend her assistance at this store!!!
Tristan was awesome! She provided excellent customer service and she made my experience at Ashley furniture great!
Ashley furniture has poor customer service. I ordered a whole bedroom set and on delivery day they did not send all of the pieces so they said they couldn’t put the bed together. I was told to wait for the missing piece to be delivered and when it arrived they would work with me to get the bed put together. I call once it came and I was told they only come to my areas certain days out of the week. The rep did not say a word about that before, but they would come out as soon as it came. I was forced to wait an entire week for the next available date. The day comes and they send only one person to compete the job. He proceeds to tell me that he can’t do the job because the bed was too heavy. I am livid at this point. I asked the tech didn’t he know what kind of bed was ordered or do you all not communicate? I call customer service back and they say the best they can do for me is order a new bed and the earliest they can come is end of April. So now you are telling me that you can’t sent two people to put the bed together but now I have to wait almost another month for a two person team to come out. I call back to try to speak with someone in corporate, and they claim no one is available and now the earliest date is now May 19th. At this point, I do not want the furniture anymore and just want my money back.
Mary off Hull Street Road Richmond is the bomb dot com ❤️
I have could give a negative 5 stars I would. My experience with this store and the delivery of over $15,000 in furniture was TERRIBLE. The in store staff was very friendly initially, but I made my purchase for my new home, that was completely unfurnished, I didn't receive my furniture until 2, 3, 4 months later. I received damaged furniture, wrong furniture deliveries and I am still waiting on the last part of my $7000 sectional, that has come in various deliveries over a 4 month time frame. The store is aware and had tried to help but has not offered me any money off for this RIDICULOUS INCONVENIENCE. I have used Ashley Furniture Store in the past , but this service has been TERRIBLE.
Timothy did a great job of assisting me. I would recommend him to all friends and family. Ask for him at the door
From the moment I walked into the store I felt welcomed. Chris Musick, an Ashley Furniture Consultant made my shopping experience a walk in the park. He was personable, knowledgeable, and pleasant to talk to. Most shopping experiences can be overwhelming but I really enjoyed mine and I’m looking forward to my furniture delivery.
Horrible customer service, lies and no calls back. I bought a recliner in store because I was promised it would be there in 2 weeks instead of the 5 to 8 weeks it would take if I ordered it online. I was willing to go pick it up from the warehouse in order to get it in two weeks instead of waiting 5 to 8 weeks where it would have been delivered to my doorstep. I was finally contacted and told it came into the warehouse after 8 weeks, not the promised 2 weeks. Since I didn't receive the advantage of getting the recliner earlier I asked for it to be delivered like it would have been at the 8 week point or sooner. A manager had to approve that and the manager was in the bathroom, they were busy with customers, they weren't in the store yet, the system was down...every excuse in the book and somehow they could never return a call either. After about two weeks and multiple calls customer service finally got the store to call me and instead of making it right that was when I was finally informed my recliner was at the warehouse and I could pick it up (with a ton of attitude). I could have picked up the chair at the promised time, however, now I am about to go on an extended vacation and with working full time I will be packing along with a long list of other thing this weekend and can't spend a day driving and waiting in line to pick up the chair. It is not my fault the recliner was not there when promised so why should I be the one to have to deal with the problem? It is Ashley's fault the recliner was not there when promised so they need to make it right. Had they not lied to me and told me it would only be 2 weeks I would have ordered the same exact recliner online for within $8 or $9 or the price I paid and it would be delivered here to my house within 8 weeks. So that is all I am asking for. It should not be up to me to pay $140.00 extra to correct their mistake.
Timothy was awesome!! Patient and very helpful!!!
I ordered furniture on 1/1/2022 and was told I would have it by mid February. Well here it is mid March and still no furniture. I called and was told someone would call me that was weeks ago and have not gotten a call. I would like my money back however they have you there too, fine print you can only get a store credit. I told one of my friends about this and she laughed and told me her deal with them wished I had talked to her first. I will never recommend them to anyone. Worse experience ever, poor customer service.
The prices were great but the service was not.
We had such a great experience here! All of our needs and wants were met and then some! Ask for Chris Music, he is the absolute best advisor. Great to talk to and he definitely knows his stuff! We will always use Ashley for our home thanks to the Midlothian team! Thank you!!
Pablo, the sales associate, was very welcoming when we walked through the door. He was very attentive and knowledgeable about the products that we were interested in. He promptly answered all our questions and gave us his honest opinion. We were very pleased with our experience.
I had a great experience with Pablo he was very informative and attentive. Wealth of knowledge and I would go back and have him a my sales person.
The show room was good at showing us furniture and helping with everything. It is everything else. The furniture was delivered damaged in Aug 2021. One piece was so damaged they had to take it with them and give us a replacement. The replacement was also damaged. I have called at least several times a month to see the eta of the parts. And I am lied to. They tell me different dates. Here is March of 2022 and still nothing. The items are still damaged and nothing. The call center is doing nothing to fix or help or replace anything. They take your money and do nothing for you. I have told all my family about this and they will not be shopping here or any other Ashley furniture. They take your money and do notting to fix they damage furniture. Please think twice before going here. The store is good. The customer service number stinks they will string you along and lie to you. Please think twice.
I love Ashley Home Store. The furniture is beautiful. No issues with it so far and the service is good. No complaints.
Furniture was poor in quality. It has been broken since Mid October and despite having insurance and filing a claim, it has not yet been fixed. Impossible to get hold of the store nor the insurance carrier to resolve.
Steve was amazing! Beyond helpful, but gave us the freedom to look around without hovering!
I’d like to thank Timothy for all of his attention and help with my decision to purchase a beautiful new sectional.
Friendly and Knowledgeable. Pablo Penada knew his stuff. Paperwork was painless.
The lady, Khadija, who attended to us was very patient and explained the process clearly. We had a good shopping experience.
Christopher helped us get a good couch at a very affordable price, and we were very pleased with his customer service and attention to detail
Timothy was a wonderful salesman. He had answered to all of our questions and was very attentive. He made our purchasing process very quick and easy. We would definitely recommend friends and family to come see Timothy if they need to purchase furniture in the future.
Steve was amazing and very friendly. He was most helpful in the purchase process.
I spent a pretty penny and purchased a TV stand with a electric fireplace and a dining room set. After waiting over a month, I finally got them to deliver, I instructed them to call me before they got to our home so I could leave work. They called my wife when they pulled up into your house and left the furniture on our patio. I called them to complain about the experience and asked them when would they return to pit the furniture together. They told me they were not returning and I would have to pay someone else to put it together. They leaves me with boxes of furniture and a fireplace I have to figure out who can come and install it. I shouldn't have been treated this way after spending that type of money. I will never shop with them again.
Great Experience 💥 Kadhija, the sales professional helped us to get all our beds and dining room furniture. She is the best , friendly and knowledgeable. I recommend 💯 % . also this store has lots of inventory.
Khadija has been absolutely FANTASTIC! She has made the process so easy and seamless. Her communication and follow up is unmatched. We will continue to work with her for all home and furniture needs. Thank you sooo Khadija!!! We are so excited!!
Khadija was very helpful when I was looking for a new sofa. She was knowledgeable and friendly.
DJ was great and very helpful at the Hull St location Chesterfield, VA. Highly recommend and will be using him again in the future.
Very pleased with the sales person that took care of us at the midlothian outlet his name was DJ or TJ not sure but he was funny and pleasant to deal with not pushy that was the best part of our purchase I been in sales all my life managing retail outlet I would hire him in a heart beat and I am very defecault to deal with and a hard sell especially when someone is pushy and a hard sell he gave me time to think about my purchase 😀
DJ was wonderful! We would definitely go back to buy from him again.
We were so pleased with our selection but especially with our salesman DJ. He was kind and so helpful. Thank you DJ for everything you did for us!!!!! I hope all salesman are as kind and thoughtful as you were to us.
Pablo were very helpful,did awesome job explaining everything to me.I will use him again.
🛑 Be very aware of the sales team! 🛑 The Sales Rep DJ, short Italian guy, lied to my girlfriend and I stating that the furniture she purchased would come assembled and fit our vehicle. DJ, I pointed out to my SUV in the parking lot, the furniture will fit in that vehicle? “Oh yes! Yes Philip and it’s all assembled too.” So we go up to Fredericksburg, Va, walk in and greeted disrespectfully by a black women who snarled at my girlfriend. My girlfriend stayed pleasant as this black woman continued being unprofessional. We waited for 44 minutes before we were allowed to come up and pick up the piece of furniture ONLY to find out it was in a larger box, way larger than would fit in the vehicle. Needless to say we had to leave without taking our furniture piece. 👎 Moral of the story, Do Not purchase from this store and don’t believe the sales team. It reflects the leadership from the top.
customer service was great... very professional I would recommend to others great appearance great service
I had great experience with Khadija.,I purchased bedroom set and adjustable bAse for my mattress.she was very knowledgeable friendly plus she knows all products details , plus she got a eye of interior designer , she listens to our needs and make sure we got what we wants.she explained financing terms and we picked what work best for us. Thanks Khadija for providing such a exceptional customer service and can’t wait to get my furniture in couple weeks. Highly recommend Khadija for your future purchase at Ashley hull street.
The Sales person Mrs. Khadija, was a five ⭐✨✨⭐⭐ from the beginning to the end she believes in giving the customer the respect that's due. She knows exactly how to provide details about the furniture and what time line it will deliver. She is located at Ashley HomeStore in Richmond VA Hull Street Road location. Give her a visit and I can guarantee you'll be satisfied. Thank you Mrs. Khadija
For a first time buyer, i loved the experience i had with the customer service Khadija provided to me at the store located in Hull Street Rd. I would definitely recommend going to this store if you are trying to purchase any furniture. Overall, Khadija was amazing and made sure we were good before and after our purchase. Thank you so much for hiring this amazing Employee!
Timothy was an excellent salesman. He was patient and had my best interest at heart regarding my purchase.
I went into Ashley to purchase a sectional… left with a sectional and mattress set.. Thanks to the great assistance and help from Timothy Green.. not only did I come back in for some end tables but also an ottoman… I truly appreciate his patience in assisting me in making a decision that would best suit me!!! GREAT EXPERIENCE FROM A GREAT SALES PERSON!!! Thanks again, Ms Bonner😊
I had a wonderful experience at Ashley. I was assisted by Timothy and he was with us every step of the way. He helped us pick out a nice mattress and spent a lot of time with us. He also made sure we got all the savings we could get. Will definitely come back! EDIT: I have been given the run around since I made my order in January and am so disappointed in Ashley. I was told my order would come first week of March and when it didn’t come, I was told it was delayed til MAY due to its popularity. I asked to order a new bed that would come faster, but was told by a general manager that they would get my original bed to me April 10-12. Well just got off the phone and was told it’s not coming til April 28th (basically back where we started). I cannot believe I believed any of them and will never come back to this store. I would cancel my order if I could get a full refund but that’s not allowed. Funny that I have to stick to the contract saying no refunds, but they don’t have to stick to the original due date. I have many family members that have experienced the same with this Ashley. Never again!
Miranda and Timothy were both amazingly helpful and made this process easy! They're the best!
Khadija was the employee that helped us. She was very kind, knowledgeable and the best part just let my wife and I walk around and we didn’t feel pressured. She answered all our questions. Definitely will use Ashley furniture again and will definitely use Khadija again.
Update: good news is I’m still alive. Bad news is it’s been 12 weeks and all I have is a half dozen automated texts: “Hello, this is Ashley HomeStore. We are just touching base to let you know we are still watching your order. Hopefully, we will be able to get you scheduled for delivery or pick-up soon. We really appreciate your patience!” I expect another in 3 days. Now I reviewed the invoice and it DOES say allow 8-12 weeks for delivery (so badically they lie to you at store in order to get the sale) It’s been 12 weeks to the day now. Look forward to the next automated text!!! Customer service at store was great. Muhammed is a good guy and the products there have a wide variety and prices bring good value. The downside is delivery. I was supposed to get my couch and dining room table a month ago.. All I get is canned text messages every 10 days telling me they are monitoring my order. So if you don't mind waiting I'm sure you will be satisfied! Maybe one day before I pass away I will finally get my order.
What a great customer experience! We went into this store yesterday in search of a table. We were pleasantly greeted by a salesman named Sergio. Sergio was very personable and displayed great interpersonal skills throughout our encounter. He was attentive, knowledgeable, friendly, and efficient. Working with Sergio, we felt that we were kindly regarded and not oversold. Thank you so much for a very positive buying experience!
Stephen Banks was incredibly helpful. Left happy.
Our sales professional Tristan was polite, knowledgeable and did not use any high-pressure sales tactics. Her demeanor was very easy-going and a pleasure to engage with. Nice to see customer service is not dead! Would highly recommend!
Timothy is one of the people that i trust because he takes time and explains things to me. He will always be my sales person at Ashley Homestore. Go see him.
Customer service it’s a joke!! It has been over 2 months and I still haven’t received my refund money.
We found the perfect sofa for our home at Ashley. Our salesperson Timothy was very professional and helpful, and made the whole transaction quite smooth and enjoyable.
My experience was great. Timothy was very patience with me while I made my mind up with what bedroom furniture I wanted.
We loved our experience with Tristyn Siddiqi at Ashley in Midlothian! She was thorough and explained all details of our new sectional, and made the buying process as easy and fluid as we could’ve hoped. We were warmly welcomed when we arrived and felt that the whole experience was pleasant. We will surely return, thank you!
Timothy Green was great, ask for him.if you need to get some furniture here. Highly reccomend!
Mr. Timothy was OUTSTANDING! He went home for the evening and I texted him letting him know I was ready to make a purchase. He was back at the store in 5 minutes! He definitely is NOT a salesman!! He cares about his clients and wants quality efficient furniture for them that will last for years! Thank you Timothy for coming back into work and staying 3 hours dealing with my shenanigans 🙃
I WOULD NOT RECOMMEND BUYING FURNITURE FROM THIS COMPANY AT ALL! I bought a couch with a delivery date a month out. The VERY next day I found a couch at Rooms-To-Go that would be delivered the next week. I have been trying to get a refund from Ashley’s Furniture for over 2 weeks and still haven’t gotten anywhere. Horrible customer service is all I have to stay.
It was our First time at Ashley’s furniture We came in on a Saturday looking for some couches and miss Khadija helped us out. She was very wonderful and friendly and made us feel welcomed. She made our first time experience great 10/10 recommend letting her help you out!
Salesperson Timothy, a very helpful individual. I had a very nice experience overall and I recommend this location to anyone.
Employees are deceiving with their prices. And second I said something about the price our associate stormed out of the building we will not be coming back
I bought furniture online from Ashley. The dining set got termites. I had to break it apart to throw in trash. I sent pictures to the customer service but never get a response. FuRIOus. Never recommend this place. They put discount always on their website because their products are cheap, worst quality. I got another sectional from them. Its slippery, uncomfortable. I have to donate it. Total I waste money on both sectional and dining set. Here are some pictures of termites damage the dining set. Also the email I sent for them but no response.
My salesperson, Khadija Toumi, was fantastic! She was knowledgeable, polite, and handled everything I needed rather efficiently. The sofa I purchased won't be delivered for 6 weeks, but supply chain issues, what can you do?
Love shopping at Ashley furniture the one on hull street in VA has great customer service Mohamed was so awesome greeted me treated me like a VIP customer he was fast and knowledgeable about the furniture provided great customer service will reccomend him when goin to this location thank you Mohamed
Timothy helped us find two new couches for our entertainment area. Quick and helpful at every step.
Blake helped me during my visit. Really transparent and informative. Great customer service
Sergio was very knowledgeable and gave great attention to us during our visit
We came to purchase bedroom furniture for our son. Timothy was an awesome salesman. If you ever need new furniture, make sure you ask for Timothy.
Dj was awesome!!! Go see him!
Timothy helped us pick out several rooms of furniture for our new place. Fast courteous service was appreciated. All items were available in good time with no delays. Thanks!
Mohamed did amazing! Helped us every step of the way and was extremely kind and informative. We were in and out thanks to him!
I had a great experience working with Khadija, I would recommend Ashley furniture to everyone and I will continue to be a customer of theirs in the future.
Bought a table today and Mariah Jones was very professional and helpful. Great service.
Mohammed has great empathy
Timothy was awesome he was able to secure our purchase quickly and was friendly and able to assist in anything we asked! I recommend asking for him if you come!
Timothy was awesome!!!
Timothy did an awesome job. He greeted me immediately as I walked in to the store. He answered all my questions and helped me purchase the perfect sofa and chair for my home.
My girlfriend had recommended Ashley Furniture to me, as I had recently relocated to Virginia. I was warmly greeted by Khadija upon entering the store and after a brief discussion, she directed me to the loveseat I was interested in. Khadija was very knowkedgeable of the furniture and the warranty, and I didn't feel pressured to make a decision one way or the other. Khadija showed me a similar loveseat comparable to the first one for an alternativealternative option. I didn't make a decision that day, but came back a day later, met Khadija with me, on completing the paperwork needed for financing for the loveseat. All in all, my experience working with Khadija was pleasant, and I will recommend Ashley Furniture to my friends.
DJ was so very helpful and knowledgeable. Great salesman!
Timothy was very friendly and professional showed us exactly what we were looking for and was very pleased with our purchase and excellent customer service.
She was very friendly help me very good knowledgeable of what she’s doing explain things to me about the furniture’s friendly and courtesy very wonderful person
Khadija was informative and possessed excellent customer service; got me out of the door with a great deal!! Thanks again, highly recommended!
Khadija was the best! She helped us find the perfect sectional for our living room.
Khadija was wonderful helping me find the pieces I wanted in your large showroom and inventory!
The salesman, Stephen, was polite, knowledgeable and professional. Our experience was enjoyable and our needs were met beyond expectations.
Khadija was such a great help to us, she wasn’t pushy and let us take our time. She checked on us and if we hadn’t made a decision, she gave us our space to keep walking the store to decide on our couch. She was informative about pricing and the warranty and even worked with us on delivery because we don’t need the couch until January. Definitely recommend! And Ashley has totally stepped up their furniture, some of their couches reminded me of crate and barrel. Very good quality
Timothy is a great consultant. We just moved and he did a great job of explaining and was very patient with us. Thank you Tim.
Mr. Suni helped me and my wife choose furniture according to our liking and budget ,he was very understanding ,polite ,informative and professional
Suni was very helpful. He showed us the styles of sofas we were interested in, answered our questions about options, etc., and processed our purchase very smoothly.
Amazing customer service from Tristyn. She was so helpful from the minute I walked in. Tristyn measured a million times and suggested different items for me… and it worked !!! We love our new sectional sofa !!! Our delivery guys were fast and on time !!! An overall wonderful experience 😊
Timothy was awesome! We gave him our parameters and he directed us to a fantastic reclining love seat. We looked at others but he already knew which one we were going to get. He was personable, understanding, and patient. He was also great with our kids. I will definitely ask for him again if we ever need to come back.
I had the pleasure of working with Mr. Timothy Green and Chelsea Holcomb…they were marvelous people with amazing attitudes and wonderful personalities. Their customer service skills were stellar! They listened to what I wanted and gave me more what I asked for. I want to be helped by people like this all the time!
Sergio was very informative and helpful. Had a great experience!
Had an amazing shopping experience in this store. Kamal was exceptional, helped me with all my needs and more! Will recommend all my family to this store!
Sergio was the biggest help in picking out pieces that would compliment each other. He was very patient with my indecisiveness but didn’t try to push things on me or oversell anything. I would recommend anyone coming to this store get Sergio to help you.
Sergio was extremely warm and friendly!! Very knowledgeable! Great assets to your co.
Sergio was awesome! He gave me tons of great advise and was very attentive. Will definitely be back to see him in the near future for additional purchases.
Chris Musick was my salesmen. Very informative and easy to work with..
DJ blew me away with knowledge, great to meet a pro!
Great service & great employees. Kamal is knowledgeable about products & very helpful. He takes good care of his customers.
Great service. Kamal really went above and beyond to make sure we were satisfied. Will definitely go back in the future.
sergio is my new best friend. he is the only worker i have met in a furniture store who has made me satisfied with my visit #heneedsaraise
We had a great experience with Sergio all 3 times we were with him. He was super helpful, very knowledgeable, and has great advice and visions for our home. He deserves the biggest raise. #givesergioaraise
Friendly helpful associate knowledgeable in what the store had to offer
Khadija was extremely helpful and answered all of our questions. Very professional i highly recommend her.
Timothy was great and no pressure. I recommend him to everyone. Great Customer service.
I had a wonderful experience. Love the service, Khadija did an amazing job helping me picking my furniture. She’s the best.💖
Our experience was fantastic with Miranda! Very personable, straight shooter, knowledgeable and flexible. I would absolutely buy from her again.
Timothy
Tristyn was awesome from the moment we stepped in the door. Great customer service, not too pushy. Will be visiting her again when we are ready to redo another room in our home!
Awesome service from Tristyn, got us sorted with new living room furniture for our new house! Explained everything and was able to get us delivery faster than what we expected. Store is clean and the furniture is presented very well.
Timothy Green was an outstanding consultant. He was informative without being pushy. He was incredibly patient and displayed great knowledge of all the home furnishings we requested information for. Outstanding shopping experience.
Mohammed was knowledgeable and very friendly. Thanks for your assistance
My experience has been horrible. They do not stand behind the furniture that they sell you. This new sofa is collapsing on one side and they refuse to do anything about it even though it's still under warranty because they are trying to say it's normal wear and tear.This sofa is only 6 months old from the day that they delivered it and now they are closing the case and are refusing to do anything about it. So tomorrow I will be reporting them to the better Business bureau and my husband and I will be filing a lawsuit against Ashley furniture.
I bought a bed room from Ashley last week, the prices was good and the service was perfect. Mohamed the sales professional was very knowledgeable and friendly.
As we walked into Ashley's we were welcomed by Khadija. She gave us the privacy & time to shop around. She was so friendly & comforting when it can down to asking our questions. She informed us about the awesome deals & we couldn't be more happier! We were so happy that we were able to take a piece home today! The rest will be delivered. We appreciated Khadija for making this such a smooth transition. Definitely will be coming back to Ashley's!
Kadijah was totally awesome .... very professional and funny.....I would totally recommend her if your buying furniture... 10 out of 10!! 👌👍👍👌
Mohamed is a great representative for Ashley HomeStore. He guided me through several large home furnishings, exceeding $30k in value. I was able to make changes and adjustments multiple times throughout the process. Even on his days off, he would still work with me to make additions (and removals) to my orders. I am very fortunate to have worked with him while settling into my new home.
We shopped at Ashley Furniture the Hull St. location on Sunday and Khadija T. was very helpful. We are pleased with our purchase and can’t wait for delivery!
" I had a great experience at Ashley home store, I want to thank Mohamed for being a great help.
DJ was awesome. Very helpful and patient with us.
Tristan was great to work with and a big help!
The whole experience from start to finish was great!! Timothy was super helpful and making sure I got everything we needed. He was very informative and he didn’t pressure me to make any decisions that I was not comfortable with making. 10/10 and I can honestly say that I will be returning. Thank you again to the whole entire Ashley Furniture team.
Tristan was so helpful. We had a great experience buying furniture with her assistance.
Sunni was able to give me stellar customer service. He assisted me with maximizing all available discounts and staying within budget. Sunni has a great eye for design and home decor!
Assisted by a wonderful lady named Khadija Thank you
I came back to Ashley’s to pick out a more comfortable mattress and possibly pick out a new living room set. I worked with Khadija and she has truly been fantastic. I’ve been back to this store a few times but she has been the best sales person I’ve had so far. She was very patient with me and I am very indecisive. Her attitude was also very positive and I love that. You meet so many unhappy and nasty people nowadays but my experience was so pleasant and refreshing this time. It seems as though she actually cares. That is the kind of people we need in this world. When I come back in store for my next purchase I will request to work with her only. Ashley’s has also had most of my items delivered pretty quickly despite the delays that I’ve seen some others have. Im fairly pleased with their delivery, salesperson, and furniture quality.
I’m genuinely ecstatic about the service I received today! I came in and was greeted by Timothy immediately. I asked him about a particular piece I’d seen online. They had it in-store (for cheaper, might I add) and after talking for a bit we found the perfect solution for my move date! Would highly recommend Timothy to anyone shopping in the area!
Kamal Abudaya is the best salesman that I have ever met. I got a mattress set from him in March of 2021.I came into a situation where I had to move. He went the extra mile and beyond to get me what I need at a price I could afford. He relieved a ton of anxiety about my moving. If you go to Ashley ask for him explicitly. If he cannot help you at the moment... Wait for him like I did. It was well worth it.
DJ was so friendly and helpful. I learned a lot about quality difference in drawers.
I recently purchased a couch from Ashley’s. Having used them in the past, and not having the best experience I was hesitant to try them again. Khadija our sales women was amazing! She was kind, honest & very personable. She made everything so simple and easy. She was on top of everything and checked in with us regarding the status of our order from start to finish. I would highly recommend anyone to personally ask for her as she made our experience great. Thank you for all your help Khadija! We love our new couch.
Khadija is amazing! Had a great experience with her. Thanks girl.
Timothy was so helpful with our new bedroom purchase.
I visited Ashley’s HomeStore on 9/24/21. Starting at the entrance to the store, our salesperson, DJ, provided exemplary customer service. Throughout the process, from beginning to end, he was very knowledgeable, patient, friendly and attentive, which made for a very pleasant experience. The Customer Service staff was also very professional. I highly recommend Ashley’s in Midlothian.
I purchased a sofa, loveseat, and chair back in June. Megan a new salesperson was great. The items were set to be delivered in early August. This didnt happen. Finally I received a call in late August to schedule delivery. I was told labor day Monday was available so I booked. I received a call the Friday before to reschedule because Ashley doesn't deliver on Mondays. I rescheduled for Saturday Sept 11th. Furniture arrives, the chair is broken off the truck and the loveseat was ripped on the way in. The person I spoke to with customer service was very rude and said our only option was to wait another 6 weeks for the other two pieces. At this point I had been patient and was upset. I called the store and left a message for Megan to call me back. Honestly I didnt expect a call back because I feel like companies dont care anymore. She called me back in 10 minutes. I was able to remain calm and explain the situation. She asked me to give her an opportunity to make it right. The next week I received a call to schedule the delivery. The next available date I could do was today. Everything came and there are no issues. After my issues with Ashley I was going to leave a bad review. But Megan was an example of what customer service is. She took ownership of the issue and made it right. This 5 start review is for her. She is professional and cares about her clients. Hire more associates like her!
Great customer service
I want to change my review.. This ended up being the worst experience ever. I left store being told I was approved for revolving account. Ended up being a rent to own which I would have never ever done. Timothy lied in my face. He will tell you anything to make the sale. The store manager could do nothing. DO NOT BUY FROM THIS FURNITURE COMPANY. I also have not received my delivery paperwork. They will lie to you to make the sale Our experience was phenomenal. Our sales person was Timothy. Timothy was knowledgeable, professional and patient not not mention friendly. Timothy made our experience fast and easy. He will be our go sales person in the future. Thank you Timothy.
Kamal is awesome to work with! Want excellent service? Ask for Kamal!! Thanks Kamal!!!
Timothy was very polite and professional. He gave great customer service!
I have been with them for over a year and a half and during my install the tech stripped my bed set and I’m still waiting to get it repaired I’ve called numerous times and have been lied to on numerous occasions on when someone would be out to fix this issue first it was supposed to be fixed in November 2020 n now still to this day not fix. I would never spend another dime with this company.
Timothy helped us from entry to exit at Ashley. We were in the market for a new sectional for a home we just purchased. He was knowledgeable, friendly and just frankly a good time. He helped us choose between two couches we were in love with and make the best decision for our home and lifestyle. We will absolutely be back for more! Couldn't have asked for a better experience!
Sam was very helpful, informative, and polite.
Excellent experience with Stephen. Very professional and polite and let us take our time. Highly recommend.
Beautiful display and the sales man steve was wonderful to talk to..so many choices of furniture styles
Stephen Banks was efficient and thorough. He didn’t crowd me while I browsed but was at-the-ready when I needed him, making my shopping experience enjoyable and successful!
Sam was our salesperson and was extremely helpful and made the experience very pleasant and enjoyable
I was very pleased with the service. Was helped easily and questions answered without hovering. I found the desk I wanted and bought it!
Great customer service!!
Sam did an excellent job!! He was not pushy and let us look at our leisure and checked on us from time to time. He answered all of our questions and got us through the buying process quickly and easily.
Worked with Steven and he took great care of us. Great deal on a dining room and living room set.
Timothy was very professional and helpful. Did an excellent job.
My associate Steven Banks was Amazing. Very pleasant, patient, helpful and most important to me, he was not pushing Ashley furniture even though I told him I was considering other stores. He allowed me to discuss my vision and encouraged me to make the best decision for my home, while discussing the quality of the sets I was considering. I did vist a few other stores but within hours I was back with Steven and purchased my Great room cream leather set. My delivery is scheduled for a few weeks out which still is a great improvement from other stores. I have shoped Ashley for years and will continue to do so. Thanks Steven.
Not at all good furniture shop
Came in to talk about upgrading my bed and mattress.when I tell you Timothy Green made the process easy and no stress at all. I walked out with a smile on my face. Definitely will come back and work with him again to upgrade my kids room. Thanks again you are truly heaven sent .
I ordered a dresser from here about a month ago. They told me it would be at their Fredericksburg warehouse. After making an hour drive we were told that the dresser was damaged coming off of the truck and that they put a new order in. We were told that the dresser would be coming august 2nd.Well, august 2nd comes and we once again make that hour drive just to be told that the order was not ready and would be ready until September 2nd!! This is the most frustrating experience I have had with a furniture company. When I called customer care to see if they would just ship the dresser without a charge because of the multiple inconveniences (no building necessary, we just couldn’t make the hour commute again) I was told the dresser would get there when it gets there and that they won’t do anything to solve the problem. Extremely unprofessional and I regret purchasing from them. If you are planning to purchase some furniture from them, keep in mind that you will constantly be lied to.
Edit: for all the 5 star reviews, there are a lot of 1 stars. It's probably worth your time to understand why.... I wish I had before we went into this store. I rarely leave a google review, I hope this helps someone decide to shop elsewhere, even another Ashley store. The store management team does not want to make themselves available to help with customer service concerns. The "visiting" store manager, Gerard, couldn't be bothered with helping us and behaved very guarded and rude when I asked for his help. I didn't even know he was a manager, I just saw someone who may be able to help. The associates that I interacted with at the store level couldn't be bothered with helping or even hearing me. However, when my wife and I called into their customer care, Vickey was very empathetic and apologized for the experience that we had. Your experience may be ok if there are no challenges that arise, but having seen how this team treats customers that are experiencing challenges, I would never recommend that anyone shop here. It may be worth going to another Ashley store, if that's the brand you feel works for you or only buy Ashley online? I wouldn't recommend anyone to shop at this particular location.
(Translated by Google) Poor service !! 🤢🤮 If you want to buy your furniture this is the worst place, nothing Professional .... the staff tells you a date for your delivery nothing ever arrives and then they tell you another date and nothing ever arrives ... you go to the store for the 3rd time and you deliver is not yet ready for it to arrive at your house and I am still waiting for my furniture to arrive from June, July we reached August and my order is still not ready ... ah but when you pay that if they withdraw it quickly from your bank ... never I would buy in this store again ... it is the worst furniture service. Do not waste time and patience buying something in this store ... and also whenever you ask to speak to the manager they never attend you or tell you that it is not present in the store, wow is the worst service I have had in my entire life .. .very inprofessional. ...disappointing!!! Terrible and also stressful ... no one or the call, or in chat, or in person, no one solves anything for you, nothing. (Original) Poor service !!🤢🤮 Si quiere comprar tus muebles este es el peor lugar ,nada Profesional....el personal te dice una fecha para tu delivery nunca llega nada y luego te dicen otra fecha y nunca llega nada ...vas al store por 3era vez y tu deliver aun no esta listo para que llegue a tu casa y sigo esperando mis muebles lleguen desde junio ,julio llegamos a agosto y mi order todavia no esta lista ...ah pero cuando pagas eso si lo retiran rapido de tu banco ...jamas volveria a compra en esta tienda ..es el peor servicio de muebles. No pierdas tiempo y paciencia comprando algo en esta tienda ...y ademas siempre que pides hablar con el manager nunca te atienden o te dicen que no esta presented en la tienda ,wow es el peor servicio que e tenido en toda mi vida ...muy inprofesionales. ...decepcionante!!! Malisimo y ademas estresante ..nadie ni el llamada ,ni en chat ,ni en persona nadie te soluciona nada ,nada.
It was a great experience soon as we walked in and our salesman was excellent he made sure we had the best quality furniture for a great price
The experience was great! Khalil was awesome to help my parents and I to get the best possible deal on the sofa we were looking for. Overall it was thanks to him we were able to secure the right sofa! Highly recommend anyone to come to this store for the best possible furniture experience!
Hands down the worst retail experience I have ever had. My mistake for not looking at the other customer reviews from this store before attempting to buy a living room set. I was told by the sales rep that the living room set we wanted was in stock and would be delivered in two weeks. That was a huge deal for us, we passed up other furniture we liked at other stores because the ship time was 8-10 weeks and we currently don’t have any living room furniture. Had the sales person been more truthful about how awful their shipping and receiving system is, I would have never purchased the furniture. Ignorance is not bliss. Upon calling the local store to check status regularly, I was told three different delivery dates that kept getting pushed out. Finally, I was told two of the five pieces we ordered were delayed until the end of August or possibly September (2 months after the delivery date I was told). After threatening to cancel the order, the customer service rep said ‘let me see what I can do’. She said she spoke with whoever was over the warehouse said they could schedule a partial delivery (3 of 5 pieces) they had in stock that same week and that the two remaining prices would be delivered no later than mid-August. She placed me on a brief hold and said everything was updated for a partial delivery, confirmed my phone and physical address and said to be expecting a phone call with a three hour delivery window. I arranged to stay home all day and the phone call never came…the delivery truck never came. By about 3pm I decided to call the store again and ask for an update. I spoke to the same customer service rep who was shocked that the pieces hadn’t been delivered yet. As she checked on her computer she said ‘I don’t know what happened, I secured all these pieces for you two days ago, I spoke with that department. Now it is saying that everything is back ordered indefinitely.’ I am beyond angry at this point and ask for the order to be canceled because I was lied to about the delivery date multiple times. I just want my money back so I can go find different furniture. This nightmare continues to unfold as I have noticed in other customer reviews, and from another gentleman at the physical customer service counter dealing with the same issue, it is pretty common to be told something that isn’t true. The customer service rep may say, ‘I’m so sorry, I will send this over to our refund department’ but it really means, GOOD LUCK GETTING YOUR MONEY BACK ON GOODS YOU NEVER RECEIVED. I wrongly assumed that all Ashley retail stores are created equal or at least monitored more closely by corporate policies. It seems that each individual retail store can set their own shipping, return and refund policies. I mentioned my concerns to the customer service rep, that other customers were having issues getting refunds on items they didn’t receive and that I am having a really hard time trusting that they will keep their word and refund me considering the poor track record of lies I had already been dealt. I told the rep if I didn’t hear from the refund department the next day as promised, that I would be filing a claim with my bank. The rep suggested that I don’t wait and ‘do what I need to do on my end.’ Are you kidding me!?!? Their own employee clearly doesn’t have enough faith that I will get refunded on goods not received that she recommended I proceed with filing a claim with my bank against them. This is insane. As of today, we still have 4K tied up in bank disputes and no furniture. I never did hear from the refund department. Thanks for the massive headache Ashley on Hull street. I will never buy from any of your retail stores again and hope that other potential consumers are wiser than me and take heed of poor reviews before making a purchase from Ashley. I just want my money back so I can move on. Will update this review as it unfolds.
Hands down the worst retail experience I have ever had. My mistake for not looking at the other customer reviews from this store before attempting to buy a living room set. I was told by the sales rep that the living room set we wanted was in stock and would be delivered in two weeks. That was a huge deal for us, we passed up other furniture we liked at other stores because the ship time was 8-10 weeks and we currently don’t have any living room furniture. Had the sales person been more truthful about how awful their shipping and receiving system is, I would have never purchased the furniture. Ignorance is not bliss. Upon calling the local store to check status regularly, I was told three different delivery dates that kept getting pushed out. Finally, I was told two of the five pieces we ordered were delayed until the end of August or possibly September (2 months after the delivery date I was told). After threatening to cancel the order, the customer service rep said ‘let me see what I can do’. She said she spoke with whoever was over the warehouse said they could schedule a partial delivery (3 of 5 pieces) they had in stock that same week and that the two remaining prices would be delivered no later than mid-August. She placed me on a brief hold and said everything was updated for a partial delivery, confirmed my phone and physical address and said to be expecting a phone call with a three hour delivery window. I arranged to stay home all day and the phone call never came…the delivery truck never came. By about 3pm I decided to call the store again and ask for an update. I spoke to the same customer service rep who was shocked that the pieces hadn’t been delivered yet. As she checked on her computer she said ‘I don’t know what happened, I secured all these pieces for you two days ago, I spoke with that department. Now it is saying that everything is back ordered indefinitely.’ I am beyond angry at this point and ask for the order to be canceled because I was lied to about the delivery date multiple times. I just want my money back so I can go find different furniture. This nightmare continues to unfold as I have noticed in other customer review, and from another gentleman at the physical customer service counter dealing with the same issue, it is pretty common to be told something that isn’t true. The customer service rep may say, ‘I’m so sorry, I will send this over to our refund department’ but it really means, GOOD LUCK GETTING YOUR MONEY BACK ON GOODS YOU NEVER RECEIVED. I wrongly assumed that all Ashley retail stores are created equal or at least monitored more closely by corporate policies. It seems that each individual retail store can set their own shipping, return and refund policies. I mentioned my concerns to the customer service rep, that other customers were having issues getting refunds on items that didn’t ship and that I am having a really hard time trusting that they will keep their word and refund me considering the poor track record of lies I had already been dealt. I told the rep if I didn’t hear from the refund department the next day as promised, that I would be filing a claim with my bank. The rep suggested that I don’t wait and ‘do what I need to do on my end.’ Are you kidding me!?!? Their own employee clearly doesn’t have enough faith that I will get refunded on goods not received that she recommended I proceed with filing a claim with my bank against them. This is insane. As of today, we still have 4K tied up in bank disputes and no furniture. I never did hear from the refund department. Thanks for the massive headache Ashley on Hull street. I will never buy from any of your retail stores again and hope that other potential consumers are wiser than me and take heed of poor reviews before making a purchase from Ashley. I just want my money back so I can move on. Will update this review as it unfolds.
TRUE CUSTOMER SERVICE... Ashley stepped up and kept my business! My wife and I were very happy when we received our furniture. Large couch and ottoman. Unfortunately we only received 1 of the 2 bar stools we ordered. After several weeks of getting the run-a-round from corporate, I went to the store and was promptly denied a refund for my bar stools. After a brief discussion with the late night manager, on July 23, 2021, (I apolgize but i did not catch his name) I was granted a refund. The manager was very pleasant the whole encounter. He did go out of his way to ensure my satisfaction even if it did not completely stay in line with written policy. That is true customer service. I will be back the next time we need furniture. They have SO MUCH! Thank you sir!
This place won’t deliver and will steal your money!!! Buyer beware!!! Do NOT buy from here! Our furniture has not come and the customer service has no answer. The business does not deliver. Go somewhere else!
I let the sales person know upfront that it would take a few days to make a purchase. This didn’t seem to bother him at all. We discussed about 7 different packages and he took the time to answer all my questions. I left the store and returned with my wife and the sales rep went through it all again. I returned three days later to finalize the sale. Through it all everyone was cheerful and helpful.
Great customer service and personality! Thanx Muhammad!
We worked with Khalil Parson and we really enjoyed our experience. We told him what we were looking for and he took us to the relevant pieces that fell in line with what we wanted. He was very knowledgeable and not pushy at all. It was a pleasant experience and he made sure we got the best price. When we come back, we will be asking for Khalil.
The store staff were excellent to work with. We were excited to get new living room furniture for our new home. We bought an entertainment center, coffee table and, end table during the memorial day sale. Delivery was set for 2 weeks out. The entertainment center came with 3 of the 4 hinges, the coffee table had multiple dings and areas the finish had come off, the end table dings and uneven/wobbly. We called Ashley they instructed to take pictures and they would have a tech come out to "fix" the items. When you pay over a grand for furniture I expect new furniture in brand new condition, not furniture that needs to be "buffed out." It has now been a month, the hinge finally got delivered and a tech was supposed to come today to look at the items. We were told between 10am-1pm it is now 1:30pm and no tech. I have never had such poor customer service. It is really a shame as our family has also used Ashley in Iowa and their furniture was damaged and exchanged within 2 weeks.
They lie about delivery dates so just be aware of that. Ordered or couch at the end of June, we were told the delivery date was July 6th. Now it was supposed to be July 19th and NOW not until mid or late august. VERY disappointed in this store, i’d say go elsewhere if you have the chance.
Incredibly shady business practices. Went in to buy furniture and was told by the sales person everything except for 1 piece was available and would be delivered on the 13th of July, which is the only reason we bought the furniture. We have now passed the 13th and every time I call to check more and more pieces disappear. It went from one 1 piece missing, to 2 pieces and now it's up to 4! Requested to cancel and refund and that takes up to 5 business days just for someone to contact you! Not to actually do the refund, but to acknowledge that you want a refund! This is a terrible experience and I feel like they literally stole our $5,000.
We waited 4 months for our order. When it was delivered, a major piece was not on the truck. Ashley promised all pieces in 48 hours. Still waiting. Told if we declined the delivery, we would be charged a restocking fee. Lots of promises. No furniture.
We went in....Sam met us at the door. Pointed us in the right direction. We found what we wanted. Sam filled out the paperwork. I paid...got a delivery date and we were out....30 minutes !!! Sam was awesome. Next time I'm in there I'll ask for him. And the lady that input information into computer was fast too and both super nice!!!
Friendly service. No pressure what-so-ever. I’ve been coming to Ashley Furniture for awhile and they never disappoint.
Great selection.
The Midlothian store is immaculate. Our salesman, Steve, was knowledgeable, personable and without high-pressure tactics. All in all, a good experience!
this company is the worst. spent thousands $$ and was told it would be delivered by a certain date and didn’t it took weeks more to get our couches . the day of delivery the reclining love seat left side did not work properly and we called and complained and was told a technician would come out to fix it and they did weeks later , problem was fixed at first but slowly became defective again over 1-2 months and the right side now is also defective. called and as told over and over to check email days and days weeks and weeks went by no response. about 3 months in now the stitching is defective all over the couches. called the store talked to manager told me he would call me right back never did.... next day talked to a different manager she said she documented all our issues and that she would send it out to the customer care department for us in a week no response... called customer care myself, explained everything and the lady wrote out a claim with a few pictures of the furniture for a reselection and told us we would hear back within 4 days never did so after a week i called and spoke with someone else in costumer care and said the same thing waiting on response from their boss to accept the claim for a reselection. pattern here nobody ever calls back!i called dozens of times each time on wait for at least 20 minutes and just to find out they denied our reselection because the manager who approves the claim denied us because she saw 2 single dog hairs on one of the couchesin a picture i kid you not! i told the supervisor who denied us that our dogs aren’t aloud on the furniture and yes if anyone owns a dog would know this, that dog hair gets everywhere! after everything we have been through for months! and the time waisted just to be told we where denied because of 2 dog hairs on a picture.... what a joke this place is
Khadijah saves the day! Buying furniture sometimes isn’t the most pleasant thing to do but sometimes we have to do it. Khadijah was a shining star from the start. She took such good care of us :) I’ve already been back to see her again and I have a feeling it won’t be the last!
Khadija was our salesperson and she was amazing!!!! She goes above and beyond to provide excellent customer service. She stayed in touch with us via text before and after our purchase. She’s very personable, I can’t say enough great things about her. Our experience checking out was smooth as well and we were greeted at the door by everyone. Dare I say she is probably one of the best, if not the best, customer oriented sales people I’ve ever had.
Great experience the sales lady Khadija was amazing very professional and kind.
After searching online for a new sofa, we came to Ashley Furniture to browse. We were immediately greeted by Sam who was extremely helpful in understanding our needs. Sam was also very knowledgeable about the sofas we tested out. He explained our financing options and delivery date expectations. We will certainly come back to Sam for our furniture needs!
Dasia was Awesome! We will definitely be back to buy again with her!
Dasia immediately greeted us when we walked in through the door and made the shopping experience much easier. I was trying to stick to a budget and Dasia worked with me to make sure I liked the items I bought, even giving recommendations for items that might be better quality but keeping within my budget. Dasia was also friendly and great to talk to making the experience a lot less painful than it had to be. I recommend people come back to the Ashley Midlothian/Chesterfield branch if you’re in the market for new furniture.
Absolutely the worst experience ever. Salesman outright lied to us manager lied to us won’t return calls NEVER will I buy from them again
Timothy was awesome. He helped break down prices and found the best set for me!
sales person was polite and knowledgeable
Steve was great helping me find the perfect couch and setting up delivery. Friendly, helpful, not at all pushy. Would recommend working with him.
Super fast service! Tristyn was amazing! Definitely will recommend to family and friends.
thank you to Sam who help me!! find the perfect bed
Great experience. Found everything I was looking for and sales expert was very knowledgeable. Definitely will go back
I went to their store and ordered barstools. They claimed their computer system was down and that I would receive an email confirmation the next day. It has been a week and no communication regarding my order. I've even called the store multiple times and was given a promise that I would hear right back from them. Worse experience ever. Buyer Beware!
Good salesmen, clean, roomy with a large inventory
It was a great experience The woman was nice that helped us I want to give it 5 stars but it took 4 hours for our stuff to be done other than that it was OK
Steve was so helpful when selecting a chair for my grandfather. He made the process absolutely painless and wasn’t pushy either. When I need more furniture I’m going to ask for Steve specifically!
Steve was a great salesman. Will be doing business with him again.
Megan was the best saleswoman I have ever encountered.She showed us all available options that suited each individual person. I definitely reccomend Ashley Furniture for your household and dont forget to ask for Megan. 🙂
Head on over to Ashley on Hull St and ask for Katie. She was knowledgeable and found just what I needed!!
Mr. Timothy Green was the perfect salesman. He met me at the door and gave me his undivided attention. I am very pleased with the service. .
Purchase a 7pc bedroom set on April 5 still havent received anything as of today.NEVER AGAIN WILL I EVER SPEND ANOTHER PENNY IN THIS PLACE!! If i could give no stars i WOULD
Came in right at closing and Tarik still took his time listening to what I was looking for and showed me some options. I drove BACK up from Hampton the following day because of that. I wanted him to have this sale. The following day we found exactly what I was looking for, ordered, and was out the door in record time. Thank you, Tarik, from your "cousins".
Excellent deal during the memorial day holiday sale. Salesperson was very helpful.
The various choices of home furnishings and the flexible pricing options. However, the check out process needs to be optimized better than it currently is. Long delays, no recognition of waiting customers by check out clerks, short tempers by clerks, etc.
Robert is so personable, affable, and just darn good at his job!
Tristyn was the greatest.. Her patience with me made my shopping experience great. She got me everything i wanted and need. Will definitely take all my shopping needs to her. .
Robert was absolute best salesman, so polite and knowledgeable with my bed choice he made picking my perfect bed a absolute dream! The savings he found was so unexpected and made my choice undeniable.
If i could give negative stars i would. This has has been the worst experience i have ever had. we found furniture we liked an paid all of it upfront. didnt get an update a month after so i called for an update and was told they most of our furniture in the store and they can do separate deliveries. they said "i have to get managers permission (MONDAY) but EITHER WAY i will call you and let you know. another week passes and i call back and they say there are no notes in the system. They said i would need to call back to have the delivery completed on monday (this was a friday after 5) . I called back on monday and was told again, THERE WERE NO NOTES AND NO FURNITURE. (this is my 3rd call now) - we explain the situation still patient and they say the furniture wouldnt be in for another 4-6 weeks, so we cancelled our order and requested a refund. we were advised it would take 3-4 days for someone to call us and confirm our refund (why do they need to confirm we want to cancel, who knows) another week passes, no call. we call back for the 5th time, the line just rang busy. then a 6th - told we would get a call back (no call back) - 7th (told again we would get a call back - no call back from the manager) 8th (no call back) 9th - told there were no notes in the system. 9th call we were told our refund request was requested and should have heard back - 10th call - told the 1st refund request was never submitted and just put in the day before our 10th call and it will take 5-7 business days to have someone call and confirm they would refund us. ALL IN ALL - WE JUST WANT OUR MONEY BACK. its been OVER a month since we cancelled and extremely frustrated with this process. this store sucks and its employees are poorly trained. still waiting on a call back to "confirm" our refund Laura and Darrin Robinson
Trystan was very helpful and down to earth and made our furniture buying experience an easy one. Would definitely come back just so that she could help us again!
Robert was a very great sales rep. He pinpointed exactly what I wanted through numerous options. He made sure I left satisfied. Highly recommended!
Went there to purchase a whole house of furniture. Got an amazing deal. The furniture is high quality, and very eye catching. Kedijah was FANTASTIC. She was very helpful, and patient. I highly recommend her sevices.
In mid march, i bought two sofas from this location, over $2000. the floor manager promised a 3 week arrival time. that estimated arrival time got pushed to mid May. i gave them the benefit of the doubt to fullfil the newly designated time of arrival. i just called and have been notified that the date has been pushed to June 6. Here it is almost 3 months after paying for my couches and have received neither of them, no form of compensation, and i have to go through a ridiculous process for a refund. Will never purchase from Ashley again. they are not honest, don't put the customer first, will not notify you of delays, and will take your money and give you nothing.
Just experienced what I believe has been the best yet. We went into Ashley’s to look & possibly purchase a loveseat. We meet Sergio & it was a great pleasure working with Sergio. He was very personable, respectful & professional. We really enjoyed talking with him. Sergio was not a pushy salesman at all. He respected our time to look & then we discussed our choice & price. Once we were ready to purchase, Sergio went over & beyond our expectations. If you go to Ashley, ask for Sergio & I assure you will have a great experience. Thanks again Sergio & because of you we will return for our next purchase.
Terrible store, do not shop here for furniture! The sales staff took over 1.5 hours to ring up my purchase. The sales lady said she was going to put my info in the computer and didn’t return for over 30min. When she returned the manager was with her and tried selling me a protection plan I already said I didn’t want. Then the sales lady said she was going to go ring me up and took another 20 minutes. They wouldn’t give me free delivery (offered online) unless I lived within 5 miles of the store. My husband went to pick up the furniture and no one would help him get it out of the store or loaded. Also they tried to tell him that I bought a cheaper table and chairs than my receipt said despite the table I purchased having my name and sold sign on it. It took us over an hour to get the furniture from the store as the manager kept disappearing with our receipt and wouldn’t open any doors for us to load our furniture. Worst customer service ever!
I have never spent more than 1 1/2 hr in a furniture store and this time I spent almost 3! But it was a good experience. LOL!!! I worked with Robert who was such a gem and so patient with me. He made sure I was getting what I wanted. He was friendly and funny and accommodated my need to furnish my empty apartment. The only part that took a little too long was the check out process but overall a good experience.
Mr.Sam salesman was so excellent & out standing.He assistance me and my sister who helped us with our partake of a lovely contemporary beautiful bedroom suite.Queen side lovely mattress firm for both of us . I just want to let you guys know he was very nice & great thank you for excellent sales man.
Do your online research before going into the store for purchases. This way you're not taken advantage of. I was oversold on a dresser by $300.00, if you don't catch the sale prices before hand the sales Associate will not bring it to your attention. I had to go back in store and show the AD on their website before they acknowledged the sale price. The furniture I purchased was lovely tho. This made up for things
Sam was very helpful in navigating our few purchases for our new home and gave us plenty of pricing options fo find what worked for us best! Very flexible and friendly service!
Tristyn Siddoqi was the absolute best in helping us pick out furniture for our new apartment! Her knowledge was exceptional and her patience in assisting us on deciding on what to buy was impeccable! We will definitely be coming back and asking for Tristyn with any further purchases we need to make!!
Wonderful store and experience. Nadine was very helpful and accommodating. We found the perfect sectional for our family and the transaction for the purchase went very smoothly. Would definitely recommend this location due to the comfortable environment and well educated employees that work there.
Big Thanks to Timothy green for making my shopping experience quick and easy. I recommend. I came in and got the bed i wanted in less than 30 minutes !
I called many stores from Woodbridge to Richmond but one particular store stood out. It stood out because a young lady by the name Nadine gave me the BEST customer service, hands down!! I was looking for something very particular and other stores either didn't answer all day or would tell me no and hang up. Nadine looked to see if it was in their new shipment and when it was not, told me she could order it for me and did and was so helpful from start to finish. NADINE YOU ARE AWESOME!
Chris P. Was amazing!!!
Robert was excellent at Ashley furniture on Hull street. Very friendly and helpful.
Thank you Tristyn for taking the time to help choose the furniture for an entire house that will be transformed into a healing, treatment center for women. We appreciate your personal touch in making sure we had the right selections for every room!
We finds what we want ant staff is so helpful to us .. thank you
Finally found the recliner of my dreams. The salesman Steven was a pleasure to work with. He got to know what I wanted and steered me right to the perfect chair. Thank you Steven
Timothy was great honest and very respectful and I would do business again at ashley furniture.......
My experience at Ashley HomeStore was great. Megan made my search and purchase quick and seamless. She was very knowledgeable and had great customer service. I would highly recommend Megan and Ashley HomeStore.
Khalil was a big help. It was great talking to him. Purchasing my table and chairs was painless.
Khadijah great saleswoman and she done her job well
Wonderful customer service! I definitely will shop here again.
Beautiful store they make their own furniture so not nearly as many back orders here at other places. Store laid out very nice to include the matching dining and living room sets all with the bedroom see sets. Customer service is great here and they are very knowledgeable and professional. Salesman Sam is great and helped us
Brought living room set and a dining room set and 3 weeks later they still will not deliver or let me pick it up in the store or refund my money. The Ashley Furniture on Hull street is horrible and will never recommend them to anyone
The worst! Still waiting on our next week delivery almost two months later. They have my money but I don’t have all my furniture. They are advertising 20 million in new stock and next day delivery! BS. The bad thing is once you almost have every item in...they will pull sitting furniture from you to fulfill someone else’s order and it doesn’t end. Hence, all the delays. I checked while at the store and got what was IN STOCK and paid within a hr of it. This is bad business. I was again supposed to have a delivery this week, everything was in but my table top (fine) deliver what you have but again items were pulled from mine and I only have two out of the 5 items in now. It’s been pushed to May now. They only want to deliver twice but yet when my stuff sits there they pull from it. How is this fair to the customers? How can they take your money and then keep changing these dates without any consequences? I’ll just keep moving up the chain and I’ll be filing complaints. Maybe if enough people do the same they will be held accountable. They aren’t BBB accredited and there are a ton of complaints on there. Maybe local news channel’s should be notified at this point?
Que cuando uno hace la compra dicen que tienen el producto y luego después te llaman que la entre nosera el dia que te dicen sino que 3 semanas después muy mal servicio
Such a wonderful visit with my sales representative today Khalifa! She is amazing..very helpful with my financing and walked me through everything!
Help me find a good dining room set. Kahlil was a huge help!
Great service
Timothy Green was awesome! Very helpful and energetic, made this an awesome experience!
DO NOT BUY FROM ASHLEY! They are irresponsable, they'll lie and say that your furniture will be deliverd a specific day and the deliverd day gets pushed back more and more. full of excuses.
Ashley furniture is the most irresponsible furniture company EVER! If you wanna wait an eternity for your furniture to be delivered then go ahead and wait. Their customer service is the absolute worst. All they give you is excuses. DO NOT BUY FROM ASHLEY. Take your money elsewhere!
Sam was Great and professional!
Megan was professional, polite and a joy to work with. She helped my mom and grandma to select a wonderful bedroom set that fit within their budget. Ashley needs more employees like her!
STOP! DO NOT SHOP at Ashley Furniture Home Store located in Midlothian, VA. We have been waiting on a complete delivery of our furniture orders since October 2020. We were originally told it would take 8-12 weeks to receive our delivery due to Covid-19. Well, it has been over 20 weeks so where is our furniture?? Ashley Home Store has provided erroneous delivery dates and poor customer service on so many levels. There are several other furniture stores in the local area who can provide better quality furniture and customer service like HAVERTY'S FURNITURE located on Midlothian Turnpike. Lucky for us, we did not entrust all our furniture purchases to Ashley’s Home Store. We purchased furniture from Havertys’ after ordering furniture from Ashley’s, and the Havertys’ furniture was delivered a couple of months ago with no problems. I believe Ashley Furniture Home Store is taking advantage of people and using Covid-19 as an excuse. So, please don’t be fooled by the lovely salespeople making promises their employer can’t fulfill. Over the past 3 months we have received several different dates to expect the delivery of our furniture. Each of the expected delivery dates are followed with generic text messages stating they are watching our furniture and hope to deliver soon. On four different occasions they have scheduled a delivery date, but within 24 hours of delivery a female representing Ashley calls and states your furniture has not arrived or did not meet quality inspection, so it will not be delivered. We have visited the store to get a refund and was told the manager was out to lunch. The receptionist took my request for the refund and stated someone would reach out to me within 3 days (that was 2 weeks ago). I guess the manager is still at lunch, so I contacted Ashley’s Home Store customer care for the 5th time and was referred to the refund department but received a voice recording. Unfortunately, no one has returned my call as of today. It appears I will have to take legal action to get my refund because I do not want to hear anymore of their lies or receive low quality damaged furniture.
What a disaster. Delivery people dropped our couch, set it up and basically ran out before we had a chance to test it. After 1 month of calls, finally got a call back from a person. They did swap it out for another comprable one but it was not what we ordered or wanted. We just settled on one. Last time we will deal with them.
There are a lot of signs asking people to keep their distance by 10 feet from other customers but then the workers there aren't keeping their distance from anyone. There are also no signs of anyone doing any cleaning of the furniture pieces. I only went because it was a necessary trip due to a recliner breaking at my house but otherwise, I would not go.
Everyone thinking of buying from this Ashley furniture store needs to read this: We purchased a couch and table from this location (10921 Hull Street) the last week of December. We were told at checkout that COVID was causing delivery delays so we wouldn't see our furniture until the last week of January/1st week of Feb (4-6 weeks). That time rolled around, no furniture. I called them, and after calling for 2 days someone finally answered and said the delivery time was now the last week of Feb. Last week of Feb, still no furniture. Mind you, nobody from the store has ever reached out to us to let us know in advance that our furniture wasn't going to be here on time. So, I called again for a day or two and they finally got around to answering my call, only to tell me delivery was late and wouldn't be here til the 1st week of March. I asked for a manager and they were busy. I left a message to have a manager call me, none did. 1st week of March rolls around, no furniture. Another day spent calling for them to tell me it's delayed again, no furniture til last week of March. I again asked for a manager, they were again busy, I again left a message, they again didn't call. That brings us to today. Still no furniture, several calls to get them to answer. I immediately asked for a manager...AGAIN..and was told they are busy...AGAIN!!..I've been waiting on my furniture for over 3 months at this point. Never A SINGLE CALL TO LET ME KNOW ABOUT DELAYS...3 MESSEGES LEFT TO SPEAK WITH A MANAGER...NOTHING!! We used Ashley to furnish our new home and planned on using them to update a couple more rooms in our house...probably never going there again unless they come under new management that knows how to pick up a phone and represent the Company. If you value integrity, customer service, professionalism and communication ABSOLUTELY DO NOT WASTE YOUR HARD EARNED MONEY THERE. THEY DO NOT CARE, THEY WILL NOT RETURN CALLS AND THEY WERE 100% DISHONEST WITH ME ABOUT DELIVERY TIMES. *** UPDATE*** The delivery was pushed back AGAIN to the last week of April. I canceled the order and am going elsewhere. DO NOT SHOP HERE! ***UPDATE*** When I canceled the order they owed me $100 for the down payment. They said 3 to 5 business days for that money to be refunded. Over 2 weeks have gone by and still no refund. Half a dozen calls later and no call back from the manager. I had to physically go up there, wait for the manager and explain to him (Chip is his name) the entire issue. He said he was new there and didn't know anything about my situation. He then told one of his employees to refund my money, which they did on the spot. I'm calling coorperate today. DO NOT SHOP HERE!!
Awesome experience with Khadijah. She greeted me with a warm welcome. Took a lot of time and care with helping me get the furniture I was happy with.🙏🏽😎❤️
Incredibly helpful & kind - definitely coming back !!
Sergio Birch very impressionable ,professional. I really enjoyed my experience. Im up getting more furniture than expected. Good job
Sergio Birch was great very knowledgeable and my husband and I really enjoyed our experience with him. We came in for living room furniture and ended up buying a mattress also. So glad we got him as a salesman!!
A rip off.... can't deliver as promised ...
Loved the selection but there is a wait for anything they don't have on hand. Also there was a problem between the salesman that we had and the floor manager. If my wife hadn't have loved the sofa we were getting, we would have walked out because of that.
Robert in sales was awesome
Big thanks to my salesperson Sam! He was knowledgeable, patient and friendly. He explained everything and me feel comfortable with me purchase. I would recommend him my family and friends. He's the best
If I could give Ashley HomeStore a negative/0 star rating I would. Ashley HomeStore is the WORST furniture store that I have had the displeasure to visit and buy from. Ashley Homestore failed to deliver on time on 2 separate occasions. Not only did they fail to deliver on time but failed to call/contact us with status on the late delivery. Due to their negligence, we cancelled our purchase. However, Ashley still charged us with a 10% cancellation fee, even though it was their fault that we cancelled our purchase. Bottom line: I will NEVER buy from Ashley HomeStore again and I would advise you and everyone else NOT TO BUY from Ashley HomeStore too.
They have no customer service, called the store, no one answers the phone. Then I go to the store, they are 6 person in the furniture
(Translated by Google) I liked this excellent place, they take care of you very well from the moment you arrive, they welcome you with a smile, they welcome you, and they show you around the place, compared to other places this for me is the best I do recommend it. (Original) Exelente lugar me gusto, te atienden muy bien desde que llegas te resiben con una sonrisa te dan la bienvenida,y te muestran todo el lugar, a conparacion de otros lugares este para mi es el mejor yo si lo recomiendo.
Khadija was amaaaaazing! She was great with our 2y old daughter. She was patient & listened to what we were looking for. All of this after walking in with zero clue where to start. We knew we wanted a sofa and table, and she helped us from there based on style and opinions. She did amazing helping us compromise and choose the best options for us! We are both in love with our choices and wouldn't change this experience for anything!
Khalija was phenomenal in helping my wife and I find the perfect furniture for us. Welcoming when we walked in the door and even helped with our wild toddler. We are very pleased with our experience and will be purchasing all our furniture from this store. Khalija went above and beyond for us and I will refer all my friend and family to Ashley's. Thank you!!
This should be seen as a zero star review. Horrible experience and I haven’t even gotten my furniture yet. They push back the delivery date every week when you call customer care. If you want to talk to anyone about it, then you have to call the store and speak to a sales manager. Miraculously a sales manager is NEVER in. The person you speak to will promise a call back, but one never comes. I finally got in touch with a sales manager about two weeks ago who promised delivery by the next week by “moving things around.” I still haven’t seen my furniture and I called customer care again this morning and they pushed the expected date back by two weeks again. It seems to be a trend where you have to threaten to cancel the sale to get a call and then they make a false promise just to get you off the phone. The sale was made by any means necessary and now they don’t care what happens. If the furniture had a long wait, that would have been fine, but they promised a next week delivery date twice and now they won’t call me back. Edit: Danny (the manager) finally called me back after I told customer care I was canceling the order. Danny gave me his number to text so he could personally keep me updated. He answered one of my texts to tell me the sofa still wasn’t in as promised and then stopped answering. He shucked all the blame on his staff and took zero responsibility. I would never, ever shop here again. It’s been a nightmare from start to finish- and I still don’t have my furniture.
This was an absolute nightmare. I literally just needed one side table .this process and waiting around was so difficult we had to leave. Tried to call and complete my order if possible no one answers the phone. After thousands spent here I wish I could return it all . Go elsewhere or at best visit the short pump location they don't make u wait 45 mins to check out
If I could give zero stars I totally would. I will never again shop at Ashley Furniture. Their customer service is simply horrible and beyond unprofessional. I have never experienced anything like this before. Obviously their salesmen want to sell so they tell you anything they need to. Each one of them gives out wrong Information. Nobody ever picks up the phone so I had to walk into the store a zillion times. I canceled some of my orders and have been waiting for my refund for over a week now. I call to check on it and no one knows about a refund or a cancellation. Just wonderful. Furniture was supposed to be delivered end of January .. STILL waiting for my stuff. I could go on and on ... so sad.
Our experience at Ashley was very pleasant and smooth. Sam assisted us and answered questions that we had and then made the purchasing a smooth transaction keeping us informed of the process. Sam was very knowledgeable about the product and the warranty. This was our 4th purchase from Ashley over the years and I’m still pleased with the customer service.
I came into the store looking for a specific piece of furniture. I walked the entire store unable to find anything remotely close to what I was looking for. I asked one employee for assistance, they said one moment and walked away. No employee even offered assistance. On my way to the door, I walked past 5 employees who were just standing around, waiting for customers to walk in. I over heard two of them having a conversation that was riddled with cuss words. The two ladies working were too busy goofing off with each other to even pay me any mind. Very unfortunate and unprofessional.
Kamal was awesome to work with, and got a better deal than my wife and I expected. Also, he had everything in stock vs other places that were 8 to 12 weeks out for delivery.
I have had a rather difficult time getting my order to be delivered to me. Talked to online customer service, came in the store talked to sales rep Mohammad again and no movement. Welllll FINALLY I reached Sonya who is one of the ladies who answered the phones at the Hull St location. She was a breath of fresh air from previous experiences. Made sure to look at my file and get my daughters bed delivered to our home before she came back from our of town!!! That meant a lot Now just waiting for my bed and hoping Sonya can make a miracle happen again soon!!!
No free delivery. I have never paid for delivery before.
Robert was a great salesman who was honest - gave me no flack about taking days to decide, offered advice and opinions and real life photos. Best warranty in the area 5 years. Go see Robert - he will take care of you!!
Robert was wonderful! He has a fun personality, but also had all the answers. I’m really pleased with my purchase and will definitely be back!
I have been dealing with this crappy company since June 2020. They can&'t figure out their inventory or delivery, I had multiple deliveries for the same order weeks apart. half the stuff they delivered was broken, I have been dealing with getting it delivered, fixed/ or replaced for about 6 months now... they do no call no shows for their tech appointments and the supervisors refuse to call you back after leaving multiple personal voicemails even when they say they will.... worst company and customer service I have ever experienced, and apparently I&'m not the only one with these issues so clearly there is a bigger customer service issue here... I will NEVER GO BACK EVER and I make sure to let everyone else I know looking for furniture not to waste their time.
Would not buy from again. They are super helpful and fast while selling you furniture. Good luck getting ahold of them for anything after. We tried to call the store an hour after purchasing to add a piece to our order and could not get anyone to pick up. I went through corporate and they couldn&'t get them to answer on an internal line. I guess they don&'t need the money that bad.
Damaged sofa not replaced. The multiple back and forths between local store and customer care to resolve something so simple is absurd. Ashley Furniture has lost our trust. Extremely disappointed in the level of customer service. Simply need 1 piece of sectional to be replaced and the other piece to be fixed by the technician who came out and said he could fix it and would return but never did. Emails, calls, trips to store...and nothing resolved months later.
Pretty furniture, horrible purchasing experience. No one knows how to communicate about anything in that store. We even ended up with a mattress we didn’t even order and were going to be charged for it because they left it on our back porch. This store is so disorganized it’s not even funny. Then when I ask what’s going to be done for poor costumer service the sales floor gentleman just shrugged it off and said “I dunno, that’s customer services problem.” Maybe this store should hire people of better quality like the furniture they are trying to sell.
I loved working with Tristyn at Ashley Homestore in Midlothian, she was very helpful & knowledgeable. She went above & beyond to help me with all of my questions..lol
Wonderful experience and sales person who who really took care of us!!
There has been so many errors I’ve encountered that were absolutely avoidable. I purchased furniture with Danny and I was told majority would be delivered on a certain date. The furniture hadn’t even been ordered to be delivered so someone brought it after me which put my items on back order. I only found out because I stayed up 36 hours preparing a room for a delivery that never came. Once at the store I was provided with conflicting information and when I asked for a manager I was basically told no manager is responding to request at this time . It was at least 6 people in line with major complaints about people never receiving furniture or receiving used pieces. THE DAY AFTER CHRISTMAS! After about two hours and speaking with corporate the very representative I was told wasn’t a manager and stood beside us the whole time ended up being a manager and issuing me a refund of my delivery fee. Once everyone was on the same page the customer service and follow up from the small frame African American female at the customer service desk was awesome. Unfortunately her managers have failed her to be apart of a negative review. Now today , checking my credit I find the adjustment was never sent to accounting so the bank has my loan amount incorrect. My first bill isn’t even due yet and if my daughter’s room wasn’t absolutely gorgeous I’d just ask for a refund. The two stars are for the young lady in the store and corporate. Management has to do better!
Khadija was great and was very helpful!
Everything went very smoothly from sales to delivery. Working with Sam in sales was a great experience as he was patient and informative. He always found the answer to questions I had. He made the furniture shopping experience a pleasant one. I would not hesitate to make a purchase again after the excellent experience I had at Ashley Furniture Store.
It was an excellent experience with the help of Robert.
We went to look at some new furniture for the living room. The business had a big sale on which ended today. The wife had picked something out pretty much already 🤣. The house is getting new furniture and maybe a few more pieces than originally planned.
First off they don't greet or see if you need help, secondly if you find what you like and pay the cost upfront they don't tell you about the fees they'll charge when you change your mind cause they don't uphold they're end of the bargain. Going to Ashley furniture is a wasted trip a waste of time and definitely not worth the headache, you would do better to take your business else where, since they could care less about customer satisfaction!
We went in to Ashley to buy a new sectional. we ended up also buying a new mattress! Danny at the Midlothian location was absolutely amazing and helped us with finding exactly what we wanted. We had a little trouble with our order when it was delivered and he went above and beyond and had the problem fixed immediately!! We will definitely be working with him and Ashley Furniture again.
Made a purchase in October and was given a delivery date of November. Called after the delivery date passed and was given a delivery date of 12/21/20. Needless to say I STILL DO NOT HAVE WHAT I PAID IN CASH FOR. I went back to the store on 1/7/21 and asked for a refund and was told they will send an email to refund processing and I should expect a call in 24 to 48 hours. Well that was another lie. I have been calling for 4 days now with no resolution. They will not allow me to speak with anyone and will not return my calls. I feel like I have been totally scammed out of my money and would not recommend ANYONE to shop with them. Please do not respond to this and ask me to contact you because you will not respond to me. The only thing I want is my money refunded to my account. You should know how to contact me because again I have left numerous messages.
Terrible customer service. I’ve canceled an order two weeks ago and they told me they would give me a call within 48 hours to return my deposit but I have yet to receive a call. I call the customer care a week later and they tell me that it’s in process. A week later still no call from anyone for my deposit. I call again and get put on hold for 30 mins. Then when I am answered, I get told they will transfer me to someone and they hang up on me. Still currently on hold just waiting for a simple call to return my deposit but the holds are crazy.
Perfect visit!! Found the perfect Rocking Recliner Beautiful leather And the best part; It was 60% off!!! Also Tristen was so sweet and pleasant and great to work with I will be back!
Tristyn. our cust. sales rep. was a delight from the minute we walked thru the doors. Super knowledgeable about the products and went out of her way to ensure we were making the best decisions for us by asking the right questions, and giving us plenty of time to not feel rushed, even with our undeciciveness. We have been extremely happy with our purchases, both in the past and present. Also, it is a full service, not just getting the products dropped off, but the whole process from beginning to end.
Great customer service and pleasant to work with. Dj Tergou
Never again !!!! ordered a kitchen table set at the beginning of November was told that it would at the warehouse by 12-22-2020 due COVID. I got rid of my kitchen the day prior in preparation to receive the table. On 12-22-2020 before making the over hour drive to the warehouse i call them and was told it did not show up yet and the new delivery date is 1-8-2021. On 1-8-2021 I called again and was told it was now going to be 1-25-2021 and could be longer. I took my receipts back to the store that I used my card to pay and was told that they only take money at the stores and not refunds. I would have to wait for someone to call me back. When I got a call back I was told it is a 10% Cancellation fee ($90) they were charging me to cancel for there lack of service. After looking at my receipt I noticed that their salesman forged MY initials on the paperwork and it is very obvious I will be seeking legal counsel to look into this matter. Ashley rep safe your BS apologies you know your company is letting this happen
**Update** Owner writes for me to write customer service. I proceeded to do so 9 days ago. I was asked to give my phone number to them and have not received a call since. Ashley Furniture has still failed to assemble a desk that was delivered two months ago. If this is really the owner, I hope I can get some sort of call after everything that has happened. But I believe this is someone else and you're writing nice responses to look good. Instead of actually showing care for the customers. **Update** They're mission statement and values describe what they want to be, not what they actually are. Below are a list of issues that I have had. - Ashley Sales reps lied about having the same warranty as tempur-pedic. I have the name and proof of the sales rep doing this. - Ashley deliveries were supposed to happen on three different dates. It happened on two and one of my items sat in the warehouse for 2 weeks. - When calling Ashley Furniture I was told that they couldn't find my name. After spending thousands of dollars they continued to refer to us as other names. Calling us John and Khaleesi vs our real names. - The item they waited for was a desk and when it arrived. The top of the desk was warped and unserviceable. - The technician that was scheduled to verify this never showed up when we waited around for him. I also called Ashley and was told if he doesn't show call back and reschedule. - They have a window in 5 days available or in 10 days. I scheduled the 5 days reiterating what has happened and asked for the window to be after 11 because my wife is in meetings at home. They showed up at 10:05 that morning. - The technicians notes take 12 days to review as I reach out consistently to see if they can get someone here to give us a serviceable desk. - Ashley furniture than orders a new piece for the deck that I was led to believe would be brought out and installed. Instead I got a large package in the mail. When reaching out to Ashley Furnitures Customer Care about this. They asked if I would need someone to come out to install it? Which I responded that is what I paid for. - After being in contact with Customer Service constantly they offered to get someone out in 2 days to install the desk. I accepted to only find out 1 hour later that it was a mistake and they have to schedule me out further. My wife was due the day they wanted to come out and I voiced my concerns. Ashley Furniture continued to double down on saying this is all they can do. They offered me a $50 gift card to their store to make up for it. - On the 24th I had a technician come out which is 2 months after my original delivery date. He had no idea what he was there to fix. Since my wife did end up going into labor, we were not there and had people watching the home. Since this technician didn't know what he was there to fix. He was turned away for good reason. - I reached out over email and over phone over the past 3 weeks. Trying to return my desk and mattress because I did not want to do business with them and I was still within the time frame of warranties. I played phone tag with the level 3 supervisor that I never got to speak with. But just today I got a call from a supervisor which is 2 or 3 positions below the level 3. To tell me that I will not be allowed to return my bed. That they're sorry and they will only allow me to get in store credit to their store for the desk because I am now 1 week outside of the warranty after trying to speak with the level 3 supervisor for over 3 weeks now.
Timothy green was a superb sales representative. He was very knowledgeable of everything i was searching for. I would and will definitely recommend Timothy green to my friends and family also over all rating is a 15 out of a 10 scale thanks again tim
Timothy Green was helpful, patient and not pushy at all. He made our 4 trips for our perfect set very smooth. Always greeting us with a smile and great customer service. Checkout and financing went smooth as well. We’ll pick Ashley’s for here on out. As long as Timothy is there! :)
I would not recommend buying furniture from this company. I could really say some things, but they will try all they can not to cancel, after you request it. They may or may not do it, and will definitely put you through the ringer in the process. I may leave a more critical comment, but I'm waiting to see what they do with my request.
Got sent two left sides to my sectional, and to top it off one of them was used.
Timothy took very good care of us. Found exactly what we needed and ordered it for us, saving us $200! Our delivery is also going to be in eight days. With Covid that’s got to be pretty fast!
Nice furniture, a little pricey
If I could I would give them No Stars!! The wait for your Furniture is Ridiculous!! I wouldn't recommend my dog to this store. Don't not shop here please. Its a waste of your time. Please shop elsewhere.
Found the smaller loungers we wanted and Pam could not have been more helpful. On second visit this year we found a love seat that was awesome. It was in August with delivery scheduled for November. We called in November and we’re told it would be December. Went into store and spoke to manager who was very helpful but dealing with several people, like us, who were not getting their delivery. We were told it would be in February. We used some strong words and she contacted corporate. Several calls later, we went to store just as she was calling us (have the caller ID so know it was true). The district and regional managers were both there and we had the delivery scheduled for the following week. Item was delivered. Do not pay ahead.
This store is terrible, the sale people try to upsell you there is no honesty in the matter. They constantly lied to me about my bed room set being ready they held my money for two months then charge me 10% restocking fee,
They lie about delivery dates to make sales. They do not notify custumors of delivery delays. Purchased furniture in October with ETA of 11/5. I went to the store 12/10 because I hadn't heard from them.. New ETA 12/21. Just called them because again, I haven't heard from them. New ETA is February!!! Unacceptable!!! Never again will I purchase furniture from them.
I ordered a storage bench from here on 11/7/2020. I still have not received a phone call so I came back here to get a refund and I cannot get anyone to help me this store is horrible and if I could give it a negative star I would. But don't worry I'll be back For my refund and it's going to be comical. Update: customer service sucks. They did not care that I never received my bench so I got my money back. Will never shop here again.
Tristy Siddiqi did a fantastic job and working with me and helping me to pick out the right furniture that I was looking for. There was no pressure. Just a wonderful experience. I recommend her… And them highly!
I purchased a sectional back in August and still haven't received it. I was told four weeks. We are now on week 8. The biggest issue I'm having is the lack of communication. No one has reach out to us to update us on whats going on. After many attempts and being on hold for 30 plus minutes I went to the store to find out I won't get my section until mid November. I was only offered a gift card to Ashley furniture. This is a huge disappointment. My family and I have been sitting on the floor with no sofa. Why were we told 4 weeks when its taking at least 12. The customer service is awful here along with the lack of communication. We paid in full expecting a sectional in 4 weeks. Please do not buy from Ashley furniture. Its been over three months at this point. Do not do business with these people. I'm going to do everything in my power to expose this. I'll be in touch with the news and radio stations. You don't treat people like this. No communication at all! Update: 12/2/2020 I still haven't received the sectional I purchased back in August. After many attempts to speak with someone once again I'm now being told the beginning of February. 😂 Over six months are you kidding me? Now I'm trying to get a refund and I'm going through hoops and hurdles. Again stay away from this place!!!!! Update: 12/16/2020 So now I'm going through my credit card company to get my money back. I called numerous times to get a refund and they keep telling me someone will call me. No one has yet to call me about any of my inquiries. This place is a joke being that I have to call big brother (my credit card company) to get my money back. Do yourself a favor and stay far away from this place. Customer service is horrible and you'll never get the merchandise you purchase.8
Danny was amazing! Stayed late for us and got us a great deal!
Khadija was efficient and great!
Comfortable and friendly in-store experience. BRUTAL customer care process. Recliner broke within a year of purchase. If the repair technician actual arrives when promised, it will have been over 2 months to address the broken chair. Last purchase from this chain!
After a year, they still have not removed a bench that was assembled improperly. I was told they would remove the bench when they dropped off my new chaise set today and waive the delivery fee due to the inconvenience. The delivery personnel did not receive the order from dispatch and I was still charged a delivery fee. Customer service could not help me so I went to the store. After speaking to the customer service manager, we have been waiting in the store for an hour without assistance.
If you are in need of quality furniture, fair prices and spectacular service— go see Tristyn Siddiqi at Ashley Furniture. No pressure, easygoing sales approach and professional service. Highly recommend!
Great service from Timothy Green, very knowledgeable and great customer service!!!
I will put minus 5 star if I could ... really bad experience. I never recieved my order just wasted of time... Never Again , STAY AWAY FROM THIS PLACE !!!!
Timothy Green was professional, polite, easy to work with and knowledgeable about the inventory.
The sales associates are not reliable returning phone calls..left several messages on different days and have NEVER spoken to anyone nor has anyone ever returned my calls..when I attempted to call back at 6:58 the recording said “we’re currently closed.”
Khadijah was very helpful, very friendly. Bought a new kitchen table and even got an entryway table. Great prices
I am giving Khadija 5 stars because she has gone above and beyond to ensure my satisfaction. She will work with you to ensure a fair price. She is the best. She even worked out the mix up with shipping to have my stuff out to me asap!
Good experience while shopping for a new mattress. Caroline, my salesperson, was very knowledgeable about the products on offer, and even came up with a deal which was to my advantage. It took a while to complete the transaction, but overall I'm very happy.
Ok paid for our furniture on November 11. Delivery is December. Now I am told the end of Feb 2021. Try to get them to answer a call at 622-6634 sales. Good luck tride for weeks. Now my delivery is Feb? End of Feb? Is this coming from China? Don't want it! Tride to cancel my purchase! Good luck they just keep transferring you back to the delivery staff. Horrible store participation! Mr Green you did us right on the sale. Follow up and make it right! Horrable corporate support . GO TO HAYNES
Tristyn was very helpful and informative
I worked with Timothy Green for my purchase and this really needs to be a 10-star review for the awesome customer service I received today! He provided me With an array of options to fit my needs. I never felt rushed or pressured to make my decision. He was beyond patient and courtesy during the entire process! And took extra precautions to make sure we were COVID safe. I look forward to referring Tim to those I know personally and returning to him for my future furniture needs.
awful we spent over 7500 delivery was a nightmare and no one will returns calls or answer phone in store
I placed an order 10/27/20. I was told the estimated furniture arrival to warehouse would be 11/6. After not receiving any information, I called the store and was given a new arrival date of 11/23. It is 12/3/20. I left a message two days ago and no one has returned my call. I spoke with someone online and was given a new arrival to warehouse date of 12/14/20. Really hoping I have the furniture by Christmas after the store originally told me I would have it by Thanksgiving!
I can not be any happier with my experience with Khadijah. It took some time for me to decide on the sectional that I wanted and she was patient and took her time with me....through multiple visits to the store. She made the process even easier by taking my info over the phone to process the order so that when I arrived back at the store, it took only a few minutes to finish the process. Very friendly and personable. I will recommend Khadijah to anyone who wants to purchase from Ashley. We are anxiously awaiting our new sectional which should be here any day.
These guys are conmen at best and thieves at worst. I would rather get mugged on the street rather than get swindled by these guys again- at least then I could go about my way rather than having to spend months being led on and lied to. As an alternative, I&'d recommend just burning your money or just throwing it out your car window at speed- either way the outcome will be the same as dealing with this awful store and staff.My girlfriend and I went to look at a couch on September 29th where a salesmen, Malik, told us that we could have it delivered as early as October 30th. We came back the next day, September 30th, to make a purchase and the delivery date had moved to November 12th. No problem, we thought, as that would give us plenty of time to set-up our home for our thanksgiving guests. The week of November 12th, we call the store to confirm our schedule only to find that our furniture wouldn&'t be delivered until December 2nd and there was nothing they could do to have it delivered before then. This quite literally ruined our Thanksgiving as our guests had to totally change their plans as we no longer had anywhere for people to gather or sleep. Sonya, who was very kind on the phone, seemed to understand the issue and promised me that a manager would be in touch soon to get things sorted for me. &"Great!&", I thought. well, the manager never called. Despite my extreme frustration, I let that slide. The damage was done and figured we&'d still have a couch by Christmas. Now we have come to find out that the furniture will not be delivered to the warehouse until December 17th, so again, our Christmas is now very much in danger of being ruined as well. For the past week they have refused to answer the phone except for 1 single time where the person on the phone said the manager would &"be with guests for up to 3 hours&". I said I would be fine with waiting- even if it took 3 hours. As a surprise to no one, they hung up on me after I waited on the line for about 5 minutes. I&'m now going to chargeback from my credit card company because these thieves don&'t a dime of my money. All I&'ve done up to this point is give them an interest free loan for the past couple months.Let me be clear, if you purchase anything from this store, expect for them to be nice to you in person to make the sale, but once they have your money they will treat you like complete dog shit. They will not return your calls. They will never get a manager on the phone for you. The manager will not contact you afterwards. Hell, you will be lucky if they even answer the phone. If you do purchase from them, make sure you purchase on a credit card with a solid charge back guarantee because that&'s going to be the only way you&'re getting any of your money back.I understand the difficulties with COVID. That&'s not lost on me, but we made this purchase in September. 6 months after the pandemic started- not in March when no one quite knew how this would effect shipping times. There has been PLENTY of time to understand the difficulties with shipping and distribution. Do not promise delivery timelines of a month when you supposedly are dealing with a &"global crisis&" and completely powerless to come even close to meeting your promised dates by OVER A MONTH.
I purchased two sectionals and an entire bedroom set from Ashley Furniture. They delivered three wrong sectional pieces and several of the bedroom pieces came damaged. It's been 7 months and the frame on one of the sectionals has collapsed. I was told it's under warranty, however, I need to pay $75 for someone to come fix it. What's the point of having a warranty if a fee is required to fix broken furniture? 12/1 Update: I was asked to send customer service an email 11 days ago. I have yet to receive a reply.
I went to Ashley Furniture Store on Hull Street and I was immediately greeted by a friendly and smiling associate. Khadija went above and beyond to make my shopping experience easy and fun. I was just browsing a few bedroom sets but she convinced me to buy a Tempurpedic mattress with a base. Khadija was very professional and knowledgeable. My experience with Ashley Furniture was very different From my visits to other Furniture stores. I was pleased with my overall visit and I was also pleased with receiving my Furniture as scheduled. I would buy again from this store. Thanks Khadija for a great experience.
Had an excellent visit, Timothy has done a great job in showing me furniture, and giving me the best deal possible .
We had the best customer service provided by Timothy tonight at Ashley Furniture. He was knowledgeable and patient. We really appreciate his willingness to help us select the best furniture for our family. We will definitely be back to purchase more furniture. Thank You!
Chris was very professional and assisted me with ensuring that I was satisfied with my purchase. I would recommend Ashley Furniture to anyone looking for great furniture.
We had a very pleasant experience, Tristan was most helpful and was able to answer all of our questions.
Tristyn Siddiqi was a wonderful help she was very informative about the furniture and super helpful in making the right decision for my specific needs I definitely recommend her and Ashley Homestore. It was a delightful experience. Thank you Tristyn Siddiqi
Tristyn at hull street Ashley furniture store was very Helpful and was able to find everything we needed and also had a great taste for what we were looking for if I had to recommend a place to go it would be Ashley home furniture store the customer service was excellent!!
Timothy Green was an outstanding salesman. He listened to our needs and showed us multiple options without being pushy. He was the consummate professional. We will recommend Ashley Furniture to others and especially recommend Timothy! Thank you for helping us build out our new home.
Don't buy from this store if you want customer service! My 80 year old parents bought a box springs and mattress from them. On the delivery day they were informed that the store only had the mattress and the box springs would come later. We accepted that and asked that they go ahead and bring just the mattress. The kicker is that they don't tell you that the delivery people will not touch any furniture that is not theirs! So two young men stood in a room and watched my elderly parents remove the old mattress. When we were shopping at different stores Havertys told us they would remove the old mattress and box springs and take it away. Believe me, next time we'll go with them!
So quick to take your money and ZERO communication after. I have called the store twice and have been told multiple dates. Do not recommend, unless you want to wait months for your furniture. Literally never order your furniture here. What a joke. Delays week after week. A manager is never available, but will call you right back. Never calls back.
This has been a terrible experience. We ordered a king bed and dresser, and a very expensive mattress back in September. We were aiming to have the furniture in the first of October. Even with our concerns of the anticipated delays due to Covid-19 Pandemic, our sales associate Kamal told us that he was the manager and would insure we would get our items by the first week of October, that it wouldn't be a problem. Now I understand things happen, but the first week of October came and went and we heard nothing. We called Ashley asking what happened, and when we could expect to receive our items, we were given a second date. We were patient and gracious figuring things are just a bit crazy and letting it go, trusting we would get it on this second date. Then that date comes and goes, and still we heard nothing. I then called their customer care line, spoke to someone and she then tells me oh I am so sorry but your deliver is not expected to arrive until JANUARY...... Now I know things happen, I really am not unreasonable. I have been patient, I have asked questions, I have given the benefit of the doubt, but now I feel taken advantage of. Of course I told the woman with customer care that this is unacceptable, the fact that this just happened and then no one called makes it way worse. She informed me that they could not help me from customer care and that I must contact the store, as anyone who doesnt have furniture in their home would need to contact the original store for any issues. So my husband and I went to the store. We spoke to Kamal "the manager". Explained January was unreasonable, and we were thinking either we figure out a different bed to get sooner, or we get our money back. He assured us, calm down I will take care of you. Gets on the computer, says I can have it there by the 19th. The 19th came and went. Called his personal cell, as he gave us the number, he was off duty, said he would call us the next day. Asked my husband to text his cell to remind him to call. My husband text him the next day.... he did not call, but he text back and said he could have the furniture in the warehouse by the 23. It is now the 24th. We have heard nothing. I have reached out to the store, with no answer. I have called his cell, with no answer, I even left a vmail and still have not gotten a call. So in the middle of getting ready for thanksgiving and holidays, I now have to make time to go down to the store, which is 20 minutes out of the way for me, to try and get my money back, because I am pretty much done. I used to really admire Ashley furniture, as a brand and as a company, but this has really been a terrible experience that I wouldn't wish on my worst enemy. Hope this helps someone else avoid a terrible experience, and hope that Ashley takes this in consideration and that the company starts taking training on communication more seriously.
Customer service is paramount to the success of any business with that said please applaud Kamal on superb customer service. I was recently in the store and was only coming to purchase one item and I ended up purchasing over $8,000 worth of furniture because of his great customer service. Moreover I was very impressed with his premiere customer service. It was a Friday and the store was very busy. Please applaud him on a job well done. Attorney Brown- Peerman
When we tried to make a purchase. We were told it would take 3 months to deliver. We then decided to get a floor model. We contacted the customer care representative. We explained that the tables were too big and we wanted to exchange. We have heard nothing !! from Ashley. We don't feel that they value us as customers. We will not be shopping here ever!
Incredibly disappointed in Ashley. Delivered the wrong couch. Husband signed for it not realizing what he was signing. Called the same morning of delivery telling them to come and pick it up for return and they refused. They also scratched my hardwood floor from the delivery. Absolutely disgusted. Do not purchase anything from this store.
I been waiting 4 months for bed and 3 rugs. No body picks up at store. Beyond disappointed. Got new bed from Haneys within one week. Never again will I shop at Ashley's!
bought furniture from this store on September 16th. paid in full. the employee explained to me if the furniture i purchased was in their warehouse that would could get it as early as mid October. i found furniture i liked. bought and paid in full that day because i was assured the furniture was in stock and would be delivered by mid October. mid October arrived and no furniture. i was told delivery was pushed back to November 11th. not a big deal. now here i am November 9th calling to check on my furniture. delivery is pushed back to February. Extremely frustrated and still without furniture. no offer of compensation or explanation as to why my furniture is being delivered 4 months later (if it gets delivered if February) than i was told. will not ever purchase furniture from ashley furniture again as they are deceitful and blatantly lie to their customers.
Ordered a couch in September. At the store we were told it will be 2 weeks or so. Then a few days later it was pushed to late October they said. Late October came but no phone calls, so I called the store many times and finally got through, and I was told now it's November 2. Still no phone calls so I called the store many times again. They say now it's November 9. Not only the date when our couch will be in their warehouse gets pushed back again and again but also they never call us or anything to let us know of the change. And whenever I call they are busy, long wait... we are really frustrated.
When I walked in Ashley Home Store I was welcome by Khadija I told her what I wanted and the color..she knew where everything was in the store so I didn't have to walk around trying to find the color that I wanted..I brought a sofa and chair that day..she was so nice that when coming back to get my kitchen set I wanted only her..shopping around looking for furniture it was nice to talk to someone that was so nice and knowledgeable. You have a lot of sales people in your store I would rate Khadija a 10.
Timothy Green was very helpful !. He made my transaction painless.. I appreciate his kindness and honesty .
Tristan Siddiqi Was very helpful, professional and knowledgeable! I would highly recommend her for any of your furniture needs! We had A very pleasant experience working with her!
This Ashley location was quite nice. The store is clean and nicely set up to help you imagine the furniture in your own home. Pathways were comfortable to assist my father in a wheelchair around the store. Khadija Toumi was my salesperson and she was extremely attentive, patient, and helpful. This was my first purchase of new living room furniture ever, and I was pleased with the selection available. The only reason for 4 out of 5 was because the finalization of the sale (including financing option) took about an hour, which felt longer than necessary. Overall, very pleased with the whole experience.
Worst experience I have ever had buying furniture. Ordered kids beds on 9/6 paid by check and was told delivery would be October 20. Come delivery day no show and no call from store to inform us. On Oct 28th my husband went to check in the store and was told they do not have the furniture and would be delivered in November 27. Off course we would not wait that long anymore we asked for a refund he was told to wait for a call the following day to come get the check we waited till Saturday again no communication from them so we went to the store and they are now saying their corporate office will have to handle refund and no one put the refund request last Wednesday so they basically lied and they expect us to believe what they are saying now and wait to hear from them yet no one communicates with us when we leave the store. I just wish I had never come to this store. This Is Ashley Home-store on Hull street in Midlothian VA Ps. Timothy Green a sales associate can text for promotional sales going on now but he could not communicate about our purchase like he had said during the sale.🙄
First let me say that my Salesperson was awesome. However, this furniture is the worst made furniture ever. We paid close to 3k for furniture full of defects. We reached out to Customer Service, Customer Service Supervisors, and Protection Plan and still to no avail. Getting someone to actually deal with the problem will be why we never return. It's been one person passing the buck to another. I am more than disappointed in this whole experience.
Purchased the temper pedic ergo extend and lux breeze last week absolutely love the bed. I have been a long time Ashley furniture customer due to their service and product. Khadija took care of us every step of the way and made sure we had the bed we wanted.
Khadija was excellent in helping us today! So helpful and efficient! Thank you so much!
First time buying a brand new couch for my new home and I have to say I am super excited. At first I was nervous but Tristyn stopped dead in her tracks looking at the puzzled look on our faces and from there she literally held our hands through the entire process! Her favorite words “I got you” really got us through this process and now I will be furnishing my entire home with Ashley’s Furniture. It’s hard doing something you’ve never done before but now I feel like a pro! Ready for this move! Btw Tristyn is family now! Lol
On July 18, 2020 we ordered a bedroom set and a dining room furniture set at the Hull Street location with Rita. We were told these were live numbers in that if someone ordered before us our delivery date could get delayed. Thus we ordered and were told the ETA delivery was August 30, 2020. Mid August I called and was told that we would only be receiving our bed, lingerie chest, and the dining set on the delivery date because the other items were delayed. About a week later I called the store again for an update on the delivery and spoke to Sonya. She then told me everything was coming EXCEPT the bed because the bedrails were not in and the bed's new delivery was September 22. Thus, my boyfriend was told the card used for payment would be refunded $100 (shipping cost) due to this inconvenience. On September 3 the furniture was delivered EXCEPT the bed. However, the delivery workers were pleasant and worked efficiently. Mid September arrived and there was still NO update on our bed’s delivery. We attempted to contact the store and customer care a few times to speak to someone about this matter. On the morning of September 29, around 9am-10am I called the store and spoke to a manager. I explained the missing item (bed) AND THE MISSING $100 refund and was told by the manager the matter was going to be researched and he would personally call me back. I told him I could come to the store but he assured me he would call me back. He did not. I attempted to call the store 2 more times that day and no one picked up. On October 6 I called the store and spoke to Timothy (was very helpful and understanding) and he told me the bed was due to the warehouse on October 12 or 13. Thus he stated I should call back on those days and instructed me to speak to Sonya about the $100 missing refund. I was working this day and missed a call from the store but no one left a message. I called back 2 minutes later to speak to Sonya and no one picked up the store phone. Thus, on October 8 my boyfriend went to the store in person and got the $100 + $5 for the inconvenience and has a receipt for it. On October 13 I spoke to a female at the store location. I cannot recall her name but she was very surprised that we still did not have our complete order. She informed me the bed was showing in the warehouse as of that date but she couldn't see the exact location. Thus, she advised me to call back tomorrow. On October 14 I spoke to a male at the store who told me we should be getting a call to schedule our delivery that day or the following day. We did not. On October 16 I spoke to another male at the store who was unsure how his coworkers could see the warehouse information as he could not. He was very apologetic and forthcoming in that customer care should be able to assist me. He also informed me that Rita (our original sales person) possibly no longer works at this location. I asked and was willing to hold in order to speak to the store manager but I was transferred to customer care. I held for customer care and spoke to Savannah who told me they were now waiting on the HEADBOARD and SIDE RAILS and they should be in the week of October 20 (next week). I explained our frustration, how our mattress and box spring are on the floor, and our dissatisfaction with service as I am only finding out about delays because I KEEP calling vs being notified. Due to this new information my boyfriend and I feel as if our bed pieces were taken from our order and given to another customer because in August we were told it was just the rails that were missing. I asked about refunds and compensation and Savannah told me this had to be discussed with the store location. She contacted the store and told me the manager Kamal (spelling?) would be calling me back after he finished a meeting. This was at 11:38am that morning and we never received a phone call. Thus, my boyfriend went to the store in person. When he arrived I was able to convey our previous delays and the information from Savannah from customer care via telephone. My boyfriend then spoke to Kamal and Heather and they scheduled our delivery for Tuesday October 20. My boyfriend was then told we had to contact customer service regarding compensation/refunds for our displeasure with this order. On October 19 I received the automated call at 9:54am notifying us of our delivery time frame of 10am - 1pm. Thus, I contacted my supervisor and requested the day off to be home for the delivery on October 20. While waiting for the delivery driver I contacted customer care at 11:58am in order to receive details on how to share my review and discuss refunds and compensation for this negative and hindering experience. I spoke to Solange who explained a lot of information to me and she informed me that the delivery I was currently awaiting had been canceled. Of course this was no fault of Solange’s but yet again had I not called and reached out to Ashley Homestore I would not have known this. And I again reiterate that I took the day off from my job to await this delivery to find out it has been canceled. Solange informed me the order was cancelled because the headboard was not attached to our order. Frustrated, irritated, inconvenienced, and confused Solage explained numerous things to me. The first being that the headboard to our bed was NOT in the warehouse and she did not understand how or why the store scheduled this delivery as the headboard was not in. And because Ashley Homestore doesn’t deliver partial orders. The other matter was that the store was responsible for reaching out to the executive team to start the process for any monetary refunds or cancellations. This had not been done per Solange’s notes and as I stated earlier in this letter the store previously told my boyfriend it was up to us to contact customer service about this. As someone who previously worked in retail Solange took the necessary steps that I have been expecting since our first notification of delay. She informed me the headboard should be arriving to the warehouse October 21, that if the headboard had NOT arrived by the end of the week she would reach out to the inventory team since our footboard and side rails are awaiting, she rescheduled a tentative delivery date of October 23 (pending warehouse arrival of the headboard), and she personally stated she would follow up with me on October 22 to notify me if the headboard arrives or does not arrive. She also informed me that she would be notifying the store and notating our sales notes of our conversation and of our NEED to speak to the executive team about this experience since the store has not. Both my boyfriend and I are essential employees who work with individuals and communities who have been directly impacted by the COVID-19 pandemic. As an educator I for one am aware of the effect this pandemic has had on individuals, businesses, production, etc. While I am sure they warehouse delays and production delays are attributed to the pandemic and can understand they are of the fault of no one in particular, I CAN NOT understand nor am I willing to accept that this is the standard procedure of a retail business who operates on the direct sales of its consumers. Especially for consumers who spent $2842.44 on furniture. I will reiterate here that each delay to our order was only discovered when I personally dialed the Hull Street Store location OR when my boyfriend went to the store in person. There has not been a sense of urgency or will to resolve our issues until we convey our frustrations and still we are WITHOUT a bed. We have purchased a new mattress and new boxspring and they are currently on our floor. On August 19, 2020 I even sent a tweet to the Ashley Homestore Twitter and was told to privately message them. And surprise, I was never replied to. I truly am hoping this letter gets to someone in the executive or regional office who can contact us directly about this matter with a solution that matches the unprofessional and disregard we have received. While I was in love with the furniture we picked out we CAN NOT and HAVE NOT been able to enjoy it nor use it because we do NOT have a bed. Our order was placed on July 18, 2020 and I feel our money was taken for goods and services we have not received. This furniture was purchased for our first home together and we are now 5 months into a new apartment with partial furniture. Again,we will took time out of our schedules to visit the store and the management team in person. We were told things we have heard before regarding a new delivery and being contacted, etc. So we will see what comes of this. I truly and sincerely hope Ashley Homestore learns from these errors so no other consumers endure this kind of treatment nor feel their money was taken from them without exchange for what they were promised.
Our order was placed on July 18, 2020 and I feel our money was taken for goods and services we have not received. This furniture was purchased for our first home together and we are now 5 months into a new apartment with partial furniture. While I am sure the warehouse delays and production delays are attributed to the pandemic and can understand they are of the fault of no one in particular, I CAN NOT understand nor am I willing to accept that this is the standard procedure of a retail business who operates on the direct sales of its consumers. Especially for consumers who spent $2842.44 on furniture. I will reiterate here that each delay to our order was only discovered when I personally dialed the Hull Street Store location OR when my boyfriend went to the store in person. There has not been a sense of urgency or will to resolve our issues until we convey our frustrations and still we are WITHOUT a bed. We have purchased a new mattress and new boxspring and they are currently on our floor. There were about 4-5 different dates we were given for the bed's arrival to the warehouse. HEADBOARD and SIDE RAILS and they should be in the week of October 20. I explained our frustration, how our mattress and box spring are on the floor, and our dissatisfaction with service as I am only finding out about delays because I KEEP calling vs being notified. Due to this new information my boyfriend and I feel as if our bed pieces were taken from our order and given to another customer because in August we were told it was just the rails that were missing. I asked about refunds and compensation and the customer care rep told me this had to be discussed with the store location. She contacted the store and told me the manager Kamal (spelling?) would be calling me back after he finished a meeting, we never received a phone call. Thus, my boyfriend went to the store in person. When he arrived I was able to convey our previous delays and the information from customer care via telephone. My boyfriend then spoke to Kamal and Heather and they scheduled our delivery for Tuesday October 20. My boyfriend was then told we had to contact customer service regarding compensation/refunds for our displeasure with this order. On October 19 I received the automated call at 9:54am & the text message notifying us of our delivery time frame of 10am - 1pm. Thus, I requested the day off to be home for the delivery on October 20. While waiting for the delivery driver I contacted customer care at 11:58am in order to receive details on how to share my review and discuss refunds and compensation for this negative and hindering experience. I spoke to customer care who explained a lot of information to me and she informed me that the delivery I was currently awaiting had been canceled. Yes, while waiting for the delivery I was notified it was not coming! Of course this was no fault of the representative but yet again had I not called and reached out to Ashley Homestore I would not have known this. Thus again we went back to the store and spoke to the manager on duty, shared our written account of this entire experience and our awaiting the resolution. We were told we would be contacted when the bed comes in by the manager and the store manager would also be notified but at this point we've heard it all and are completely dissatisfied with this store's procedures, lack of urgency, and communication.
Our order was placed on July 18, 2020 and I feel our money was taken for goods and services we have not received. This furniture was purchased for our first home together and we are now 5 months into a new apartment with partial furniture. While I am sure the warehouse delays and production delays are attributed to the pandemic and can understand they are of the fault of no one in particular, I CAN NOT understand nor am I willing to accept that this is the standard procedure of a retail business who operates on the direct sales of its consumers. Especially for consumers who spent $2842.44 on furniture. I will reiterate here that each delay to our order was only discovered when I personally dialed the Hull Street Store location OR when my boyfriend went to the store in person. There has not been a sense of urgency or will to resolve our issues until we convey our frustrations and still we are WITHOUT a bed. We have purchased a new mattress and new boxspring and they are currently on our floor. There were about 4-5 different dates we were given for the bed&'s arrival to the warehouse. HEADBOARD and SIDE RAILS and they should be in the week of October 20. I explained our frustration, how our mattress and box spring are on the floor, and our dissatisfaction with service as I am only finding out about delays because I KEEP calling vs being notified. Due to this new information my boyfriend and I feel as if our bed pieces were taken from our order and given to another customer because in August we were told it was just the rails that were missing. I asked about refunds and compensation and the customer care rep told me this had to be discussed with the store location. She contacted the store and told me the manager Kamal (spelling?) would be calling me back after he finished a meeting, we never received a phone call. Thus, my boyfriend went to the store in person. When he arrived I was able to convey our previous delays and the information from customer care via telephone. My boyfriend then spoke to Kamal and Heather and they scheduled our delivery for Tuesday October 20. My boyfriend was then told we had to contact customer service regarding compensation/refunds for our displeasure with this order. On October 19 I received the automated call at 9:54am & the text message notifying us of our delivery time frame of 10am - 1pm. Thus, I requested the day off to be home for the delivery on October 20. While waiting for the delivery driver I contacted customer care at 11:58am in order to receive details on how to share my review and discuss refunds and compensation for this negative and hindering experience. I spoke to customer care who explained a lot of information to me and she informed me that the delivery I was currently awaiting had been canceled. Yes, while waiting for the delivery I was notified it was not coming!Of course this was no fault of the representative but yet again had I not called and reached out to Ashley Homestore I would not have known this. Thus again we went back to the store and spoke to the manager on duty, shared our written account of this entire experience and our awaiting the resolution. We were told we would be contacted when the bed comes in by the manager and the store manager would also be notified but at this point we&'ve heard it all and are completely dissatisfied with this store&'s procedures, lack of urgency, and communication.
The furniture in the show room is great. But we have been lied to multiple times about the delivery date. Ordered a whole set back in July and it's now October (originally told August) and still nothing. We called and have been told 5 different dates now. Called last week and was told they would be in that night I called. Well a week later and it got delayed AGAIN! I will not recommend this to anyone if you need your couch within the next 6 months because you won't get it in time.
I cannot express how disappointed I am with the purchase of a California king bed that I order in March. Please beware that if you don’t want the furniture once it’s in your home Ashley will Fight you tooth and nail not to refund your money. The bed was ordered as a cal king except side rails, (their mistake) it was realized at the delivered on June 30, 2020. It took until October 16, 2020 for the correct side rails to be delivered. I had already purchased an adjustable base, which did not fit with the cal king bed support rails. Not universal. Also customer service attitude with management at the West Broad Street store in Richmond VA.
DO NOT I repeat DO NOT purchase any furniture from this store! I've never written a google review, but felt compelled to share my experience to deter other consumers from falling into the same trap. PLEASE take the time to read the negative reviews because each and every comment speaks the honest truth. I purchased a king bed and sectional for our new home on July 4. DJ, our sales representative, assured me that our order would arrive between July 21-28. My husband and I sold our other living room set because it didn't fit our new space and thought, we can sit on lawn chairs for three weeks, what's the big deal? July 28 comes and goes and no one from the company calls to schedule a delivery. After the lack of communication from Ashley, I took it upon myself to try to speak with someone about the delay. After waiting on hold for 30 minutes, I finally was able to talk to someone from the ETA department only for her to share that our order date was pushed to August 10. Is this an inconvenience? Yes. But with Covid, my husband and I expected a slight delay although it would have been nice if someone from Ashley reached out to us. This Thursday August 6, I called the ETA department again and after another 30 minute hold, was told that my order has been pushed to the first week in September. My In-laws will be visiting us in two weeks time and I don't have a living room set to entertain them. I expressed my displeasure with the situation, and the ETA department representative was insincerely apologetic about the delay. Listen friends, I work part time at Pier1 so I completely understand the supply chain has been disrupted because of the virus but DO NOT promise me twice that my furniture will arrive by a particular date only to be let down. THIS IS SO INSANELY DECEPTIVE! I have never promised a customer anything I can't guarantee 100 percent. THIS IS THE WORST PART: on August 6, I called the store (good luck ever getting anyone on the line) and left a voicemail about the situation asking someone return my call- no response. So, I decided to go to the store and speak with a sales leader. When I spoke with the manager, Kamal, he said he would look into the situation and call me back the next day (Friday, August 7) It is now Sunday and I haven't heard from Kamal. I even left ANOTHER voicemail at the store yesterday (Saturday, August 8) and have not received a call back. Do yourself a favor, shop elsewhere. This company and location have ZERO customer service. The blatant disrespect and disregard for customer experience and satisfaction is appalling. Update: it’s now mid September and although my bedroom furniture arrived in late August, we are STILL waiting on the sectional ordered July 4. I was told the other day my sectional will be arriving September 28. I went into the store a few weeks back and spoke with the main manager. He was sincerely apologetic and waved the delivery fee. Please know: if I do not receive my couch on September 28, I’ll be back at the store to talk with management again... who has to wait four months for a sectional when you were originally told 3 weeks tops!? Another update: it’s now October 15 and still no sectional.
I bought a mattress with the box spring less than a year ago. The gentle who sold it to us was very nice and has great customer services experience but he needs to learn more about the product he is selling. He never mentioned the box spring would make a squeaky sound. I was told tha is the way the box is made and it is not consider a manufacturer defect. After I paid more than 2000 dollars and a warranty protection I will have to sleep with the squeaky sound until I replace it, because the warranty will not cover it. Ashley furniture will not do anything about it they are washing their hands. This is the worst box spring I have ever purchased.
Khadijah was great! Very professional, helpful and informative. Can't wait until my new livingroom set is delivered! Thanks for all your help!
Spent a hour and half and ready to buy and then found out there was a $175.00 delivery fee- and I could pick up myself but would have to go to Fredricksburg - just didn't set well with me .
Don’t do it y’all. You’ll regret it. DJ seemed so nice and helpful when I was choosing the furniture. Looking through the options to get me the fastest delivery possible. Promised a delivery within three weeks and it’s currently sitting at and estimated delivery of ELEVEN weeks from when I ordered it. They won’t answer the phones or respond to any messages.
Don’t do it y’all. You’ll regret it. Absolute worse experience ever. I went in Labor Day weekend and was promised a delivery date of 9/26. We even went through the options to find the fastest delivery dates and DJ the sales person promised to have it to me by then. His words were that I should go with Ashley because no one else is having anything delivered until after thanksgiving. We can do three weeks not three months. I learned on 9/19 that the delivery date was pushed to 11/8 so I went to the store where DJ and Sonja seemed so apologetic and shocked. They promised that customer care would reach out, and gave me their personal phone and emails just in case customer care didn’t call and offer potential compensation for the “inconvenience” Customer service never called, no one would answer the store phone or return voicemails. I emailed Sonja and got no response, DJ responded to text messages but only to say he wasn’t working those days. He never followed up when he was working. So I went back in today 10/10 to find out what was happening. I learned the delivery date was now pushed back to 11/20 and still no word on customer service for compensation. They promised their manager was coming soon and they would address it and call me with anything they could do. She finally called about 7 hours later to offer me $150 discount which doesn’t even fully cover the delivery cost when I’m spending thousands of dollars on furniture. No apologies for the lies, intentional deception, rudeness, and ignoring all communications unless in person.
I was looking for a platform bed but the store only carried ones that were too large for my room. Khadesia, my salesperson kept looking for other options. She was very pleasant and helpful. We finally found something and got me qualified fast. Thank you so much for all your help and I can't wait to get my new bed. I highly recommend buying from Khadesia. Hope i spelled her name correctly!
Me experience was awesome!! Timothy Green helped me!! Very professional and helped me with my purchase in a timely fashion!!! Not to mention the sale that was going on was exciting!!
I had a wonderful experience at Ashley furniture. My salesman Timothy Green was very pleasant to deal with. He answered all of my questions and very friendly. Cant wait to get my new furniture.
Timothy green was amazing helped in understanding every little detail. Highly recommend this guy. Amazing amazing
My wife and I was looking to replace furniture that we’ve had for 14yrs. 2 kids and a lab went through that furniture. We walked into Ashley furniture and was greeted with a warm welcome from all staff. My sales person was Malik, this guys determination to give us the best customer service possible was impeccable, just above Chik Filet. He was courteous and polite though out the whole process and was willing to do whatever it took to make us happy. If you want the best service ever go here and ask for Malik, you will not be disappointed.
We purchased a couch on July 1st, the sales rep stated the furniture would be in late July. Long story short our furniture is still not in, and keeps getting pushed back. Update: we were told last week that the couch would be delivered the week of Oct 7th. After waiting on hold for 30 minutes we were told it will now be Oct 17th. It has been 15 weeks since we order this couch. I will provide another update on the 17th when they push our couch back again.
Horrible customer service not true to there word told me the furniture was under warranty spent 8,000 and not a year having it’s falling apart and they tell me oh well ! Never will do business with them again and if your smart stay away !!!!
Timothy Green was such a great help in helping us pick out the perfect bedroom set for my son. If you need a knowledgeable salesperson please look him up.
Kamal was super helpful and patient with us. Giving us the best deals he could and explaining everything. Definitely recommend
Worst place to buy furniture ever. This is to warn people to never buy from here. They take your money and leave you with nothing. I've been waiting over 2 months for my furniture. They never answer the phone. Customer Service will do nothing to assist!
Will NEVER shop at this, or any, location again. Ordered a couch and coffee table in June. Was told that the coffee table would take two weeks to arrive. Two weeks came and went, nothing. I called and spoke to someone out of their Fredericksburg location (for some reason) and was told it had been delayed till September! No phone call, nothing to advice me if this. I went online a few weeks ago to find out when I was getting my coffee table only to find out it had been pushed back till October! Again, I was never notified about this. At this point I just want my money back. However, they don’t seem to want to do that! I’ve gone to the store, TWICE, to get a refund. Each time I am told someone will call me in 48 hours to set up the refund, but, of course, nobody calls! At this point I’m just going to have to take this location to small claims court. Terrible experience, would never recommend.
Timothy Green was an excellent representative of Ashley Furniture. He was very attentive on both of my visits and took the time to explain everything that I needed. I was able to get everything I needed to furnish my new home. I shopped around at many stores and came back to this particular Ashely store because of his customer service! Thank you Ashley for training and employing Timothy Green. I will be back and I will spread the word about Ashley on Hull Street!
Amazing customer service!! Khadija is the lady I was dealing with, she is so professional and kind... she was so patient and help me get what I wanted... love the furniture she recommended.
I was very pleased with selection , though I’m kinda sad that it’s going to take 6 weeks to deliver!
Love it the salesman was super nice and helpful👌🏼
My wife and I ordered bedroom furniture on July 5. We were told that we would have it delivered by 18 August. The furniture was not delivered until August 29. The bad part is we found the exact same bedroom set at big lots over $500 less expensive. I contacted the store and they said their price match policy is only if furniture has not been delivered. The store never even attempted to make things right. I should&'ve looked at big lots first. I would&'ve saved more money and had less aggravation. Can&'t believe I found the exact same furniture down the street at a discount store.
Very pleasant
Went into the store Labor Day weekend and they were super nice and helpful in the store. I told them I needed furniture ASAP and was asking them which pieces could be delivered in a week or so. I finally picked a set that they said the whole thing would be delivered in three weeks. Just got off the phone with their “customer care” who says it’s looking like at least 11/8. The salesman’s reasons for me choosing Ashley were won’t get your stuff with those other stores until thanksgiving but I can have you a new bed in just a few weeks. I spent way too much money for them to not be true to their word, and now it takes a week to get anyone to answer the phone. The flat out lied to me and now they are ignoring me.
Ordered two pieces in July. Each piece came in and they said each time It was damaged. No one contacted us either time. No answer on store phone time after time, day after day. Sales people don't answer their own phones even though they give you their number. Two and a half months later still no furniture. Terrible service. DO NOT SHOP HERE!
Ashley HomeStore will not honor warranties or attempt to resolve issues with their products. In fact they have retroactively updated records to avoid the legal responsibility of their limited 1 year warranty.6 months after purchasing a couch we had catastrophic failure and the bottom support ripped /fell away. This made the couch unusable. We are not obese people and this piece was lightly used.In July of 2020 after several follow ups (on our part, never from Ashley HomeStore) we were passed around back and forth between customer care to the store and the warranty company (which isn&'t responsible until after 1 year) Rachel with Ashley HomeStore informed me that although the couch broke as a result of normal use they wouldn&'t cover it since it wasn&'t a manufacturer defect. Obviously it was though! And normal use is covered within the warranty BTW After several more months of trying to get a response Ashley HomeStore updated the records to state the reason our claim was denied was due to a lack of care. Yep, they placed the blame for the couch breaking on me and modified the record to reflect that they were not at all responsible per the 1 year warranty and also in contradiction to the earlier record.Stay away from Ashley HomeStore. If you do buy have the BBB and your state District Attorney information for filing complaints readily available!And Ashley HomeStore replies to this review that I should work with their customer care! Morons, read the post! That&'s what I did for the past year. How about honor your warranties.
I wish I could give a 0-Worst experience buying furniture ever! Do not buy from this store unless you don&'t mind waiting months for the furniture and have no contact with anyone at the store. When I placed my order I was reassured that I would get great customer service from ordering in the store versus online. I was given a time frame of 6 weeks. Approximately 9 weeks later I called to find out when I would receive my furniture. I was then at this time given a date of September 16th, 5 weeks later. After numerous attempts to call the store with no return phone call, I used the chat option. The representative flat out told me- &"Most of your order is expected at the end of the month, except the headboard and footboard which are not expected until the end of November. I recommend going into the store and reselecting your items!&" My reselection will be to cancel this order. Beyond ridiculous customer service.
On July 29th I purchased a rug from Ashley and paid with my debit card. I started to get worried because they were supposed to call me within 24 hours to schedule delivery and no one called. I also found a rug I liked more at another store and it was cheaper. On July 31st I went in and requested a refund. They said the could not process it right then because no one in the store had the capability and no supervisors were around. They stated that they would send to corporate and someone would contact me the following Monday. My debit card had to be replaced the following day because it was getting ready to expire and the new cards were never received. I called Ashley because I never heard from them and they stated that it had not been processed but they were expediting it. I told them about the debit card and they said they would have to issue me a check instead, it would take about 7 days. Since then I go into the store about once a week (no one can help, I guess they have no management), I call daily (no answer on the sales or customer service line, I leave messages). I respond daily on their Facebook messenger and keep getting empty promises of calls and they still have my money.
On July 29th I purchased a rug from Ashley and paid with my debit card. I started to get worried because they were supposed to call me within 24 hours to schedule delivery and no one called. I found a rug I liked more at another store and it was cheaper. On July 31st I went in and requested a refund. They said the could not process it right then because no one in the store had the capability and no supervisors were around. They stated that they would send to corporate and someone would contact me the following Monday. My debit card had to be replaced the following day because it was getting ready to expire and the new cards were never received. I called Ashley because I never heard from them and they stated that it had not been processed but they were expediting it. I told them about the debit card and they said they would have to issue me a check instead, it would take about 7 days. Since then I go into the store about once a week (no one can help, I guess they have no management cause there is never anyone on duty, I call daily (no answer on the sales or customer service line, I leave messages). I respond daily on their Facebook messenger and page and keep getting empty promises of calls.
My husband and I bought a reclining sofa and chair from Ashley furniture on June 27th and was delivered at the end of July. Which that was not the problem. The problem is the foot extension is twisted on the sofa and makes a load noise when reclining it out. Now the chair is making load noise also. We have been calling them and calling them but no one ever calls you back even if you get through. We finally got a claim filed and I had to lay on the floor and take pictures underneath the foot extension and email them in so the repair man would have the parts when he came out.Guess what he had NO PART'S. so I called the store and they wanted me to call there parts department. Nevermind all the emails ect. Let's just say we still haven't heard from no one in customer service and I will be reporting them to the better business bureau. Next stop will be court. This has been going on since the very first day the furniture got delivered.
We ordered furniture on July 5th. Two pieces. I understand things taking longer because of the pandemic. We were told both pieces would be in on August 20th. We heard nothing so tried calling on Aug. 22nd. No answer for hours. Went to the store and they said that piece 1 came in but was damaged and had to send back and won't be in until September 28th. Piece 2 was backordered to Sept 9th. No communication. So September 9th rolls around and nothing. We call several times no answer. We go into the store and they say piece 2 was damaged and sent back no word on a date for that. Now we sold all of our living room furniture the week before August 20th in anticipation of having new furniture. So IF the piece that comes in on the 28th isn't "damaged" we are looking at two months with no furniture. They don't answer their phone in store and don't call and update their customers. The WORST customer service ever. I'm going to cancel my order and go somewhere else!!!
Timothy Green was very helpful. He compared prices and got me a great deal..
Very Poor Customer service. No one ever answers the phone. They scheduled a delivery and Never showed up.....No email? No phone call! I called them 6 times @ 3 different Phone numbers!!? left messages & no answers & no call backs. Today I called was on hold for 50 mins. They advised they can't deliver till Saturday! LOL
I shopped at the Hull St location this past wkend and sales person, Timothy Green was very helpful. He was very knowledgeable and did an excellent job helping me make the best choice. I would definitely recommend his services to anyone that visit that store!
Exceptional customer service and good quality of furniture! Just ask Timothy Green who works there!
Timothy Green was very personable, gave great feedback on package options as well.
Timothy was absolutely wonderful! He was very helpful and accommodating. With Covid going on, he made sure everything was spotless. He continuously wiped things down, and made sure to give us plenty of hand sanitizer. His knowledge of everything shown to us was immense. He was very professional and courteous. This was truly a great experience. Not only do I recommend Ashley Furniture, I recommend Timothy also!
Malik and the entire staff were incredible to work with! Could not have been happier with our experience from start to finish, no pressure or silly tactics. We would recommend anyone to Ashley’s Hull St location and most of all, Malik, our sales associate.
Buyer beware!!!! Will say anything to get your money. They delivered only half of the items. We had to wait for remaining items. They have horrible customer service and no one person can give a straight answer when there’s a problem. We were told we were getting a refund on tv Stand that was built wrong. After 2 deliveries ( both put together wrong) , multiple push back dates, a scheduled visit with a no call no show we were able to have item returned and told we would receive refund. It’s been a month later and can rarely get someone on the phone to get refund issued. I’ve been told multiple times manger will call back because conveniently manager is always in a meeting. This has been ongoing since purchased items in November 2019.
I went to Ashley HomeStore on Hull St Rd in Richmond yesterday and worked with Saleswoman Rita. She helped me finalize a order for furniture in June but luckily due to how slow it’s taking to receive furniture delivery during this pandemic she was able to help completely change my order to a bed that me and my husband love much more than our original order. I contacted her days before and let her know our price range and also what we would like and she did an amazing job of filling that order for us. She gave us exactly what we wanted at a price we could afford so I left more than happy! During our time In the store Rita received a phone call that was visibly upsetting and she still remained calm and professional despite being clearly upset by whatever was said to her on the phone. Once we finalized my order she informed me that she would be leaving Hull St to go to Colonial Heights store. I let her know that I enjoyed doing business with her and how helpful she was to us and that I would definitely continue to come see her for our future furniture needs.
I have bought an entire house full of furniture from Ashley furniture on Hall street.11/2 years ago. My couch and chair have now got wrinkles in the cushions. The arms of them are also wrinkled and have deep creases in them. Wherever you sit on the couch the color has rubbed off of the fabric so it has turned Gray instead of a deep Indigo. The buffet I bought the doors don't lineup difficult to close them and have them stay closed. They delivered the wrong bed and said it would take 2 to 3 months before we got the bed that we ordered to come in so we stayed with the bed delivered. The dinning table took approximately 3 to 4 months to have delivered. The chairs came in 2 months and then the table was on back order for another 3 after that so it took approximately 5 months to get the whole set. When I call them about the couch and chair I was told that it only came with a year warranty. But that I could have purchased a 5 year warranty. This was never told to me. If I would have had been told that the furniture only came with a year warranty that would set off all sorts of bells in my head and I would have never bought furniture from them. I have excellent credit and could have went anywhere to buy furniture but I chose Ashley because they had what I wanted. I will never buy from them again. Now I'm stuck with sub par furniture
Timothy Green was very helpful and was able to get me what I asked for and I do appreciate his help with everything.
Tim was very helpful, pleasant and patient.
ABJECT UNPROFESSIONAL AND INCOMPETENT FAILURES! 5 weeks ago a delivery man had to remove a glass globe cover from a light in a staircase. Well the young man accidentally (I&'d like to think anyway), places the cover on the truck and drove away. Pretty sure it didn&'t just disappear. The very next day I called to report this. Their call takers are friendly and seem to want to help and of course say all the right things. The &"managers&" I was referred to GUARANTEED they&'d get to the bottom of my issue. GUARANTEED they&'d call me back the next day, or whatever day of the week. 5 weeks later and not one of them have returned the call they promised they&'d give me. I keep calling AND WAIT ON HOLD FOR A HALF HOUR AT TIMES, and I keep getting excuses and apologies! These are useless to me. And the funny thing is, we&'re talking about a $40 light. And I wasn&'t even planning on having them replace it. I&'d just like to know if I can get the old one back. If not, which 5 weeks later I&'d say it ain&'t happening, I&'ll replace it myself, which is wrong but whatever. Lastly, I&'m still waiting for furniture purchased two months ago. They say that&'s Covids fault. TWO MONTHS?!? You think you coulda told me that when I bought rather than say &"3 weeks for delivery?&" THIS is customer service in the year 2020! NO ONE CARES, and Ashley is right up there! They could care less after they make a sale of their cheap substandard furniture! Go somewhere else! Ashley doesn&'t deserve your business.
Tim Greene was a courteous and knowledgeable salesman and followed all COVID safety protocols!
DO NOT I repeat DO NOT purchase any furniture from this store. I&'ve never written a review but felt compelled to share my experience to deter other consumers for falling into the same trap. PLEASE take the time to read the negative reviews because each and every comment speaks the truth. I came into this store to purchase a king bed and sectional for our new house on July 4. DJ, our sales Rep, assured me that our order would arrive between July 21-28. My husband and I sold our other living room set because it didn&'t fit the new space and thought, we can sit on lawn chairs for three weeks, what&'s the big deal? July 28 comes and goes and no one from the company calls to schedule a delivery. After being on hold for 30 minutes, I finally get someone from the ETA department on the phone only for her to share that our order date has been pushed to August 10. Is this an inconvenience? Yes. But with Covid, my husband and I expected a slight delay although it would have been nice if someone from Ashley called us about the delay rather than me reach out to them. This Thursday August 6, I called the ETA department again and after another 30 minute hold was told that my order has been pushed to the first week in September. My In-laws will be visiting us in two weeks time and I don&'t have a living room set to entertain them I expressed my displeasure with the situation and the ETA department representative was insincerely apologetic about the delay. Listen friends, I work part time at Pier1 so I completely understand the supply chain has been disrupted because of the virus but DO NOT promise me twice that my furniture will arrive by a particular date only to be let down. SO INSANELY DECEPTIVE! I have never promised a customer anything I can&'t guarantee 100 percent. THIS IS THE WORST: on August 6, I called the store (good luck ever getting anyone on the line) and left a voicemail about the situation asking someone return my call- no response. So, I decided to go to the store in person. When I spoke with the manager, Kamal, he said he would look into the situation and call me back the next day (Friday, August 7) It is now Sunday and I haven&'t hear from Kamal. I even left ANOTHER voicemail at the store yesterday. Do yourself a favor, shop elsewhere. This company and location have ZERO customer service.
I was promised a delivery of my bedroom furniture July 28 and I have not received a call nor scheduling time. Trying to reach anyone via phone call is terrible I was transferred 3 times and placed on hold for over 30 minutes!! No one ever answered!! Horrible customer service !! Please be aware sales ppl promise you the world so they can make the sale but its not true!! My purchase was made at the store on hull st in midlothian va. So disappointed frustrated. Supposedly sales person texts customer their personal business card but never answer. Part 2. It has now been x2 deliveries with damaged furniture and damaged mattress! This is ridiculous. Please be aware of this company, till this day no email or call from this review! Contacted them on indicated email address with no success. Don't recommend this to anyone .
If I could give less then one star I would. My husband and I went in and bought furniture in late April. The rep told us we would have our furniture by June 17th. We never received a phone call or anything. We waited until June 20th to go in store and ask since no one was answering our calls. The service woman was shocked and said “Why has no one called you? There has been no communication at all.” I agreed with her. She informed us that our Kitchen table and chairs had been in for over a month, but no one called to tell us or set up a delivery. We asked about of Couch, Love Seat, and Large chair. She said due to Covid it would be delayed until Middle of July. Us be the understanding people with Covid and precautions we said that it was fine, but could we have our kitchen table and chairs sent to us. My husband and I had just bought our First house in late April and we have no furniture. She set up a delivery for the table and chairs. They only deliver once a month to where we live so we agree to set up a date. They were delivered. Mid of July came and went and we still had not heard anything about our couches and chair. My husband then reached out to corporate. They agreed that the situation was also crazy and that they would track it down. We also looked up on the tracking site through the company and it had said that our couches and chair were delivered but not our kitchen table! The rep then said that we should be getting a call the last week of July to receive our couches, but our chair would not be in until August 7th. She then set up in the system that we would like to deliveries. This way we can still have something to sit on. Last week of July comes and no one has contacted us. We have emailed the rep back and no response. This has been a terrible experience. I honestly just want my money back and want to go somewhere else. We are done waiting.
We bought a leather sofa about six months ago from them, and felt we paid a fair price, and absolutely LOVE the sofa. We went back in recently to see if they still carried that line, so we could purchase the matching love seat. If you buy something from somewhere and go back for another purchase, that speaks volumes.
Timothy was very pleasant and helpful throughout the whole process. Customer service was beyond excellent. Would definitely recommend anyone to go and see Timothy.
Had a great experience with Rita. She was super honest, and very helpful throughout the process. She helped me get the best prices as well and her customer service was outstanding. I will shop again soon w her. Update: Filed a complaint to the BBB, so much was not clarified during purchase and I am now missing furniture and had to go in person to pick up part of my first delivery(2 of the 4 barstools) one was defective. Details filed on formal BBB complaint. I can empathize w Rita trying to get her commission but this is not the way. I will update if I can get a justifiable outcome. The furniture is beautiful though I cannot take away from that. Update 3 DO NOT buy furniture here.They pushed my date to get my furniture to Sept 22nd. It was supposed to get here July 28th. 3 months of no furniture in a new house
Tristyn helped us find the perfect furniture for the Green Room at Sandman Comedy Club. She was friendly, funny (which we like being owners of a comedy club), and very knowledgeable about all furniture at Ashley’s. She was there when we needed her and she gave us space to look and shop. We had her run several options for us and she was happy to do it. This was the best customer service we have had in a long time. It’s nice to know there are still professional caring people like Tristyn. Thanks Tristyn can’t wait to see you at Sandman Comedy Club.
Tristyn is amazing. This is our second time working with her. Her willingness and patience in finding what fits our needs is much appreciated.
Timothy Greene was an exceptional salesman! I am a very indecisive person and he provided a lot of patience and understanding to my needs. I would not go to another Ashley’s location as alongs as Timothy is apart of the organization. Kudos to management for having Timothy there!!!!
Timothy Green was very polite, and very professional.
We recently visited the Ashley Home Store in Midlothian. We were greeted by Khadija and told her what we were looking for. She guided us right to where we needed to be and when we were ready with questions, she was readily available. It had been a while since we bought new furniture and Khadija was very knowledgeable and resourceful from the fabric/wood to the inter-workings of each piece we were looking at. She was able to order our furniture, just the way we wanted it configured and even sent us the dimensions of each piece of furniture we bought so that we could “see” what it would all look like once it was delivered. She made our decision and transaction easy and we look forward to working with her and buying from Ashley Home Store for all our other furniture needs!
Was pleased with Ashley's many furniture options. They have great variety and i didnt feel pressured during my visit. Danny was our salesman and he was very friendly and answered all of our questions. He even assisted me through setting up my delivery when I couldnt reach that department! He was a pleasure! We will definitely buy from Ashley again!
We came back after buying our couch to buy a bed and a mattress. Malik was super helpful and knowledgeable about the products and payment options. He made it easy for us to make the decision to buy the bed, bedroom set, and adjustable mattress. We walked away feeling confident in our purchase and extremely well taken care of by our sales person. Can’t recommend Ashley enough.
My husband and I had been to literally every furniture store in the Richmond area within a 40min radius and had NO luck finding anything that made our spirits jump. Then we came to the Hull St Ashley Furniture store and were blown away by ALL the options, styles, and awesome prices we saw. We're buying a new home and want to replace EVERYTHING.. And Ashley's Furniture did not disappoint. We found exactly what we wanted ALL here in one spot. Can't wait to see it in our new home. The customer service was great that we received from Timothy Green and we couldn't be happier. Only reason I didnt give 5 stars is cuz we need to make sure they're delivery and product is just as good as the initial experience ;-) ...but if you're searching for anything decor, furniture related hit up Ashley's .
HORRIBLE CUSTOMER SERVICE. Ordered a couch on May 28th and just received it today..two months later. Was promised to have it no later than July 1. They never called us to explain there was a delay. When we called the hull st location no one would answer..finally got in touch with a GM just to be lied to for about a month. We need to furnish the rest of our home, but will definitely being elsewhere.
This Ashley store very very bad, not good customer service, they have bad delivery service, i wish i can put 0, waiting for my sofa over 2 month, still not show up, guys seriously stay a way from this guys, i was in the store shopping and i se lot of people was complaining about Ashley
My husband and I had the pleasure of being helped by Danny in making a major purchase in our lives yesterday, Wednesday July 22. He patiently guided us in the best options for our situation. He made a very stressful time enjoyable. Thank you.
We worked and are still working with Malik great salesmen very helpful and extremely knowledgeable on the products and needed information to make the process as enjoyable as possible a good send to that company just a pleasure to work with every time very pleased and now Ashley is our one stop shop for furniture have a few thousand in the past couple of months and scheduled to spend a couple more all because of this young man
Shout out Danny!!! He made shopping with ashley a great experience and looking forward to coming back!
Ordering from this company has been an absolute horrible experience. I originally ordered my furniture online due to COV19 in March 2020 with the state shut down. IN JULY they decided to call me to confirm my delivery and within the same hour emailed me to tell my order is cancelled with no explanation. After staying on the phone for THREE HOURS they could come up with no explanation and told me I had to reorder online at a more expensive price. So after this MAJOR disappointment I decided in JULY to go into the store and get help. Well, in store they were helpful BUT, the issue was they were picking delivery dates where I would be out of town. I explained that if they couldnt change the dates the furniture would have to be delivered to another address. Well.... they did their usual "letme see what i can do" thing and gave me a delivery date of TODAY. Great, I'll be home, please deliver to my actual home address. NOPE. They delivered to the other address today. The delivery men refused to work with home owners at the other address to get my furniture delivered correctly. All Ashley Furniture can tell me now is "oops, oh well, you have to go get it" Mind you, this is a couch, loveseat, and bedroom set. They are the worst furniture company and they absolutely don't care about screwing over their customers. I paid 170 dollars to have large pieces of furniture delivered to the WRONG address.
Never ordering from Ashley again. If I could give them 0 stars I would because their customer service is absolutely terrible. I ordered my couch in April. I didn't get my furniture set until July 14th. Then I was also given the wrong ottoman size and it is on back order so I will not be receiving it until August. Upon delivery, I was told that I would be getting a call the day prior to confirm delivery window. I never received a call until the morning at 8 stating that the drivers were there and were only obligated to wait 15 min which was unacceptable. I was rudely spoken to by the customer service rep over the phone and by the delivery team since they had to wait for me to get there. I have had to call the store and customer care multiple times to get updates on my order. I was also told many different variations of what was going on with the order. I wish they would've been upfront from the beginning about everything being backed up due to the pandemic.
Soon as I walked thru the door I was greeted by a gentleman by the name of Danny. Throughout the entire process of searching for the right items. Danny guided me and was very helpful. He made the process smooth with my selection, delivery and payments. If I had to choose him again as my salesman I would definitely go back to him.
This location has given me the worst experience I&'ve ever had buying furniture. We ordered our furniture before Memorial day. We were promised 2 week delivery. It&'s now 2 MONTHS later and still have not received our furniture. We were called to schedule delivery a month after ordering and were told we would need a box spring, when we got there we asked for a set that wouldn&'t need one. This then delayed us more because we were waiting for 2 weeks to get a call back to confirm if that was the case or not. It does need a box spring. They were still waiting on a nightstand and would call back to schedule delivery in about a week once they received it in the warehouse. Went in there this past weekend and now they don&'t have the head board, foot board, bed rails, or EITHER nightstand. How is it possible to have it all but a nightstand, now have none of it? They also have complimentary platform for the bed but that was never mentioned until 2 months later. We also bought a mattress and we weren&'t told it was stained and didn&'t notice till we put in the car. We told the salesman we worked with before we left and he didn&'t even care. Absolutely unacceptable and i&'ll never be ordering from Ashley again.
Timothy Green is excellent very helpful if you ever go to Ashley on hull street ask for him !!!!!
Timmothy Green greeted us as soon as we walked in the door and helped us find the couch we were looking for and a helpful hand in finding a better mattress. Excellent customer service!
Furniture was promised to be delivered early June. It is now July 18th and they dont even bother to call back when a message is left. Buying a new home is an exciting time but Ashley Furnitures Horrendous customer care has left me with an unfurnished new home for a month and a half longer than promised.
DO NOT BUY ANYTHING FROM THIS PLACE.I&'m really disappointed, it&'s been more than two months since I went and bought a sofa and still haven&'t get it. To be honest it was my mistake because I always check the reviews on everything I buy well not this time. I just went to the store, pay for the sofa and they said the deliver would be in two weeks. Again it was my mistake because I could have order it from home from any other place. I went and they were polite, nice and everything. But it&'s been two months and every time I call they say it will be in two weeks. I understand that COVID have made everything harder but two months? And they won&'t give me the money back. This review will not change anything but I hope to help those who are looking for any kind of furniture to go to any other place because this place it&'s bad. You call them and they act like if they don&'t care and I understand that part but at least do something! I&'m really disappointed and again don&'t buy even a lamp from this place because they are swindlers.
Danny was easy to work with.. He also worked with my monthly budget, I was able to get quality furniture at an affordable price!
Our sales person Khadja was very helpful and knowledgeable. There was a wide selection and we found a living room set that met our tastes and budget. We only wish they would haul away your old stuff. Grands home furnishings did that. 7/14/20 We have owned our furniture set for a year and a half and the sofa is completely broken. It broke 10 months after we bought the sofa. We purchased an extended warranty that covered the sofa after Ashley's 1 year warrenty ran out. When we called Ashley they insisted that we use the extended warrenty. The extended warrenty place said we had to go back to Ashley. Six months later our sofa is still broken and Ashley refuses to take accountability for the furniture they sell. Beware about purchasing from them. If you do save yourself a few hundred dollars and skip the worthless extended warranty. Needless to say we are never buying furnitue from here again.
This place sold us furniture they didn’t have. Avoid them!
If I could give them 0 stars I would. Absolutely horrible customer service! They lie, don't ever answer the phone and will not deliver when they promise. Do yourself a favor and look elsewhere.
I ordered furniture and it is late without any phone call or explanation from Ashley furniture. I called many times without an answer or a call back. Today I was able to get through to a representative who said he found the order and will call me back in an hour but never did.
Had a Great experience with Tristyn. Very helpful, understood my needs, wasn’t pushy. Would definitely do business with Tristyn again. Very content with Ashley’s Home Store products and their protection plan.
Great prices and friendly staff....
Communication has been horrendous . My boyfriend and I just bought a new house , and spent almost $5,000 getting new furniture. First problem , we were told it would be delivered the next week, and we would receive a phone call . NEVER received a phone call and it took several days to get get in touch with anyone. Second problem , we had to physically go to the store and then were given a date way further out than promised . When furniture arrived today, the wrong entertainment center was delivered and when a customer service rep called , we were told the correct item was in the store but they couldn’t deliver until Thursday and we would have to take off work because they will not deliver after 4 PM. This is unacceptable as I am a nurse working on the front lines during this pandemic and I already took off work the original date of delivery . So now we aren’t getting it delivered until Fourth of July so now we have to cancel our plans . We were told there was nothing else they could do to right this wrong . I am disappointed , angry , and frustrated at the lack of communication, as well as, lack of caring about customers in general .
Khadja was fantastic! She went over options with us and even taught us that the chaise and sofa can go on either side which made the purchase even better than it already was. She doesn’t pressure sell and I live that about her! My turn next to get a set for my family room and we will only use Khadja!!! Thank you!
The entire process was a disaster. They started off by saying that we could pick our delivery date and then assigned us one. Once we called and picked our delivery date, they confirmed it...only to push it back two weeks. The morning of our delivery, they called again and pushed the order back another two weeks. All of our encounters with customer service were a pain, and even cancelling our order was a long and hard process. Not to mention, the same type of situation happened with a friend of ours who ordered at the same time, but once the furniture was finally delivered, it was damaged and needed to be returned. Painful process, bad customer service, and we didn’t even end up getting our couch. Save yourself the time and just order elsewhere.
DO NOT BUY from Ashley Furniture! My fiancé and I bought a couch from them in early May, and were told it would be here in a couple weeks to a month, tops, due to the pandemic, which was understandable. Here we are almost two months later, and our date has now been changed twice, and could potentially be pushed even further. Well, after asking for a cancellation and refund before the couch had even arrived at their warehouse, we were notified that they do not offer either, something we were never explicitly told prior to buying and then found among other small disclaimers on the back of the receipt (albeit, yes, an overlook on our part). We feel extremely deceived, and they aren’t even willing to help in the slightest; That’s just bad business. Unless you have a lifetime to wait, I do not recommend them.
My experiences with this store have been hellish at best. My brother-in-law purchased a bed frame, and we were advised it would arrive by the end of May at the very latest. We received zero communication from anyone following this. June 13th the bed frame arrived, missing multiple pieces required for assembly. The customer service is horrible, and they have zero accountability. When we went into the store to find out what was going on, they practically ushered us out the door when we asked when the pieces would be delivered. No one can give a timeframe for when it will be shipped again. We requested a discount for the multiple inconveniences we experienced, and they stated the most they can do is a $25 store gift card. We requested the return policy, and the corporate office said they do not have a return policy. This is incorrect, as the return policy is listed directly on their website. Will never be dealing with this store ever again! I would have given zero stars if it were an option.
I don't know where to start. Actually the review below of kristie Lawrence is word by word of what I wanted to say! My experience with Ashley Furniture has been beyond horrible. They have the worst customer service ever. My furniture was supposed to arrive on June 6-7, but when I called to confirm, they said it will be there the 24th!! So now my kids have to sit on the floor for 3 weeks!! I've been calling for the last 3-4 days and left numerous messages to the sales people, the store manager and 2 other managers (Danielle and a Mr. Johnson), explaining the urgency of the matter and to please call me back for an explanation for the delay. That's all I was asking for. Not one of them called back. Save yourselves the headache and don't buy from Ashley Furniture if you can. Believe me I'm saving you a lot of headache and frustration that you will go through with this company.
Customer sarvice leave much to be desired.
Horrible experience, picked a beautiful furniture set, was promised that it would be delivered by a specific date, and then it never was, bad customer service on follow up, sales person said anything he could just make the sale. I will never shop there again.
Found everything I needed. Great service. Lors to choose from.
This is the worst experience I’ve ever had with a furniture store. We ordered all of our furniture last month and still have not received it. I am finding out that it’s going to be yet another month before we receive it and every time we call and actually get a hold of anyone they push the date back even further . The day at the store the sales person assured me that it would be two weeks. There is no communication no one calls us to update us. We have to call daily and to actually get a hold of someone is almost impossible! I’ve asked for my money back and they refuse to refund me. I’ve spent hours of frustration being on hold and no one answering the phone at all. When finally someone answers the phone they’ll say I’m sorry there’s nothing I can do. So we are new to Virginia and basically had nothing in our house and we are on month two of living here and still have not received our furniture.
Brought Furniture here only last a month. There furniture is no good. Don't buy from this store.
Nice
Great deals
BUYER BEWARE!! I Bought a sofa and loveseat 5 weeks ago. Agreed to a 3 week wait while it was “being made.” After 4 weeks, I called and was told the sofa was “damaged “ so it would be two more weeks. I pitched a fit and demanded my money back. “Can’t do” I was told by Ashley, further complaining and they agreed to deliver the loveseat right away and the sofa in two weeks. The loveseat was delivered the next day. BROKEN. We’ve been lied to and still have no furniture. Over 5 weeks now. I can’t get a refund from them.
We went to the Ashley furniture store on hull and the salesman was great. I’m just very disappointed with the whole process in general. We were originally told we would have our couch and loveseat within a week. No communication on their end whatsoever when we left the store. So over a week passes, then I call multiple times before I got through and they say they Won’t be in For another week and a half. So then that time frame passes and I had to call again because of course we got no communication. So then after a few days of calling they came in and then we had to wait almost another week for delivery. So today is delivery day and the guys basically dropped the couch off the truck and then came in and said they “shipped” it damaged. Now I have been told it’ll be another week or two for them to come in and then I’m sure another week for delivery. We paid over 2k for these couches and this is ridiculous. If I ever get my couch I will never buy anything from Ashley ever again. I should’ve listened to everyone that told me to stay away from the start.
I would also like to mention that Amanda provided great service as well, she previously assisted me and was sincere in regards to providing exceptional customer service :-)
Great service from Khadija she was very helpful and helped us to get a decent price on our bed.
My husband and I went to Ashley Furniture store on Hull Street Rd in Midlothian, Va. The associates we amazing, polite, engaging, and very informative. We purchased a 3 piece livingroom suit for a lil over $2800. Upon delivering everything appeared fine. Then came time to sit in the suit. First, the sofa wouldn&'t recline properly. Called customer care was told a tech would be out in a week or so. Tried calling customer care several other times requesting to turn the furniture and make a new selection. Tech came out said frame was bent probably because it was dropped prior to delivery and parts would take to long to get because they were coming from the manufacturer overseas. He recommended a re-selection. Which I had aUOlready been lead to believe was a possibility by 5 other customer care representatives on other occasions. Well today they said my reselection was denied because of the coronavirus. I said ok, you can approve it and after the threat is passed I can do the re-selection. She flat out refused because they didn&'t want potentially contaminated furniture mingled with new furniture. BUT they did offer to send a potentially infected technician to my potentially contaminated house for a 2nd visit to try to repair the potentially contaminated damaged furniture. I asked what was the difference between switching out the damaged furniture and sending some to my house during the coronavirus pandemic. She said that I could refuse repair like they refused re-selection but either way it was going to be their way or no way. I even told her we had already visited the store after I was told a re-selection was likely and picked a new suit for $4058. Didn&'t matter to her a re-selection was NEVER going to be an option regardless of the condition of the furniture I could agree to the repair or leave it broken. I am very upset and dissatisfied with customer care. They never call you back or follow through with what they say. DO NOT EVER BUY FURNITURE FROM ASHLEY FURNITURE. THEY DO NOT STAND BEHIND THE PRODUCT OR EXCHANGE FOR BRAND NEW UNDAMAGED FURNITURE...
Very nice people. Had a appointment they honored it. Was straight to the point in and out. Thanks
In short, we ordered furniture in the store on January 11, the salesperson stated that items are in stock and delivery will be in 7 days. After no communication on the delivery, we went to the store, and the salesperson said that the warehouse is having issues with delivery. They played this game for several weeks and on February 14 we finally got the scheduled delivery date. During the first delivery, they delivered the wrong coffee table and took it back. We didn't hear from anyone so we went to the store on following Sunday, picked out the right table and scheduled for delivery the following Thursday; we waited on Thursday and there was no delivery called the store and stated that they never scheduled a delivery. Finally, after this clarification, they scheduled for delivery on Saturday. The Saturday delivery came and again they delivered the same table from the first delivery attempt and again they took it back because it was the wrong table. The customer service from the warehouse told me they will confirm with the store and scheduled another delivery by the end of the day this did not occur. On Monday we called the store, and now they scheduled delivery for April 8. This is unfair to the customer that this business remains functioning and does not take accountability for customer service seriously. The salesperson experience was worse than buying a car. I will never buy from Ashley again and have open case with BBB.
I should have checked the reviews before buying anything from Ashley furniture. So many people seem to share the same problem. We ordered a sofa and kitchen buffet in Nov. We were told the kitchen piece would be in the last week of Dec so we would have to schedule our delivery then because they would be delivered together. So we expected the delivery in Jan. After at least five phone calls to customer service we still have no kitchen buffet table and it is halfway through March. This has been a very frustrating situation. Our sofa was delivered separately but still no kitchen piece. Ashely furniture has repeatedly said they would call and update us when it arrives at the warehouse but they never call. Customer service is friendly but nothing is ever resolved. I called last week and spoke to an agent name Solange who was extremely helpful and setup a delivery date; however the day before the delivery date the warehouse cancelled saying the furniture was damaged. This entire situation has been beyond frustrating and my expectations are not really high that this will be resolved. We will not be using them again.
Great deal, furniture, sales and customer service! Khadija made my visit a pleasant experience. She was very knowledgeable and willing to answer app of my many questions.
Great experience with Jackie! She was very patient as my wife and I made up our minds. 😊 We’ll come again.
The salesman DJ was very helpful and knowledgeable. He let me shop by myself and checked in on me to see if I had questions. I purchased a sectional that day after spending an hour or so in the store. Great experience, I can’t wait to have my furniture delivered!
I bought a sofa, loveseat, and 2 ottomans (1 for the puppies) from the Ashley Hull st location in Midlothian. Tristyn was a TREMENDOUS help. She was incredibly patient with me through the decision process. I went in with a sectional in mind, but realistically it wasn't the best option for my space. Almost gave up on couch hunting. Thanks so much to Tristyn for being super informative on the products, navigating me through my desired requirements, and being friendly and personable. I am very sastified with my experience at Ashley!!!
I bought my furniture 3 weeks ago and I have yet to see any of it! They said it maybe April before I get it all!!
My wife and I along with my 11year old son graced Ashley’s showroom on Friday night and was greeted by the store manager. Chip is his name if my memory serves me correctly. Anywho.... Chip showed us several well constructed pieces of furniture that was in our predecided spending limit. And we were able to on the following day buy a nice sofa with all the bells and whistles. We even had enough money left over to dine at Ruth’s Christ afterwards. Outstanding customer service from management all the way down to the accounting department. Bravo on a job well done.
My husband and I have recently purchased a house. We bought a brand new couch from Ashley and two days ago also purchased our first Tempur-Pedic bed with an adjustable base. The customer service from Chris for the couch and Steven for the bed have been awesome. We look forward to purchasing more furniture from the Ashley home store off hull st in the future.
Sean was amazing! He really helped me find the prefect couch!!
Purchased my daughter a bed today and Timothy did a phenomenal job helping us and was knowledgeable about their products.
Tristyn was great and very knowledgeable she was able to help me find the furniture that I wanted
In August of 2019 we bought a new living room set. Once delivered the delivery crew put everything together, while putting the tv stand together they bent a bracket to make it work like I wouldn’t notice. In order to have a new bracket sent I had to wait on hold for 30 minutes. From August to February of 2020 they sent me the same (wrong) bracket 4times. Finally they said there just going to replace the tv stand. On a Thursday they call and say they will deliver that Saturday, I said ok but it would have to be after 12. I was told if I didn’t like the time given when they call on Friday to just call back. Of course I get a morning delivery time and when asked to change it I was told I had to pay $50. After a long complaint of bad customer service from start to finish they waived the fee and said they would call me the following Friday for another Saturday appointment. To my surprise they never called! I even called them and left a voicemail for a time. I have to now clear my whole Saturday in hopes there coming. In the mean time the couch ripped at the seems. Buy at your own risk.... And there not coming.... supposedly they forgot to put me on the schedule!
I had a great experience at Ashley furniture on Hull St. Ask for Malik when you stop by, he took great care of me.
Malik was a good representative and he made my experience really easy. Great Quality furniture and great prices
Tim Green at the Ashley Furniture in Chesterfield off Hull was a pleasure to work with. He is down to earth, personable and patient. I was buying furniture to decorate a lake house and he wrote down my rooms and took pictures to help me keep my thoughts organized. I can’t begin to tell you how important that is to me. You have a great employee! Thank you Tim!
Go see Rita at the Hull Street Location. She was able to get me what I needed and the best deal in record timing. Very pleasant!
Timothy Green did a wonderful job showing us around and walking us through the furniture buying process!
My experience at Ashley’s was great! Scott was attentive and helpful with all our questions and concerns! Would highly recommend!
Malik was super knowledgeable and helpful!
Khadija was very professional and so friendly! She sold us a beautiful living room set. She is the best and great customer service . If you are looking for furniture, please see her. Best customer service ever with Khadija!
Mo was fantastic to work with. I highly recommend seeing him for your next furniture purchase.
We purchased in November and have had multiple problems. When speaking with customer service we keep getting apologies but still are missing a functional TV stand . We have had TV stand delivered twice but both were put together improperly. Shelving is not lined up where the shelf sits diagonally. Every time we’re given a delivery date it keeps getting pushed back. We even had a day and time set up for delivery and no one showed up or called. We had to contact customer service. There is no real care or urgency in resolving or rectifying this matter. Will not purchase from Ashley again.
Kadijah was great and very professional and polite.
Always a pleasure working with this Ashley furniture home store location! I’m always happy with the quality, deals & working with Geoff & the staff.
I loved the lady that sold us our love seat and sofa, I got her business card because I’ll definitely be buying more. She was the best consultant I have ever talked to and bought from, her name was Tristyn Siddiqi.
My husband and I visited the Hull Street location with a slight idea of what we wanted but quickly realized that buying a bed set was harder than we thought. Rita was extremely patient and informative to where we walked out with more than we wanted for a great price! We definitely recommend Rita at Hull Street for your furniture needs. She isn’t working on Thursdays and fridays but you can catch her any other day!
My wife and I were taken care of by Malik and he went above and beyond what we could have expected. We had both of our babies with us and had to leave at one point to take care of them. When we came back, we found out Malik took time while we were gone to get us an even better deal than we agreed upon. Amazing experience, we look forward to working with him again in the future!
Malik did a wonderful job helping us find everything we need for our new home with two little ones running around. We appreciate it so much and will be back for all our furnishing needs. Thank you!
I came in knowing what I wanted, told Scott, he took me to exactly what I was looking for! Price was right! I came, I conquered!! Happy girl!
Had a great experience shopping at Ashley HomeStore. Kim our sales representative was friendly and knowledgeable which helped us in making our decision on our furniture for our family room.
Overall the experience was great. We found what we were looking for and didnt feel pressured at all. Rita was awesome!
He may be new but MO the salesman is fantastic! Great customer service! He really worked hard to ensure that I was happy and even helped me save money on comparable items! Thanks Ashley Furniture and MO for helping me get the right stuff for the right price!
Got a great deal from Scott, very awesome sales man who understands comfort and price.
Tristyn was awesome. Super helpful in trying to pick a couch. She was not pushy at all!
I enjoyed my experience with Ashley HomeStore. My sale rep was so helpful.......very knowledgeable about the furniture. Its the Ashley HomeStore in Victorian Square Shopping Center off of Hull St. He was fun and made walking around looking at furniture comfortable.
Malik was great! Please ask for him when you come in!! Best service ever!! Took his time with me even after they closed
Malik was extremely helpful, considerate, and informative. His patience was virtue as we can in at the last moment at the end of a night but he was determined to assist. Truly a great guy!
Malik was the most attentive and helpful salesman we’ve ever had! He had our best interest in mind and listened to everything we needed for our space!! He was very detailed and patient with us and our needs. He was fantastic!
Long time customer that made my first purchase at Ashley in &'06. In the last 3 years since moving to Mechanicsville, I&'ve furnished dining room, office, living room, and patio with Ashley furniture. I found a leather chaise I wanted for my office. I went to Broad St to view it in person. I waited over 30-45 minutes and no one approached to help. I left and went to Laburnum. Greg Brown helped me but told me that only Hull Street would have the piece in stock to view. It was too late that night, but I went to Hull street and bought the piece in person on Sunday 1/19. I was told it was in stock and could be delivered ASAP. I told the salesperson I was only in town Mon and Tues of the coming week, as I travel for work. I&'m usually out of town Wed - Sat I explained that to her. She told me someone would call me soon to schedule delivery. It&'s been two weeks, and no contact/delivery. I called today to the Hull street at talked to Sonia. She tried to help me, but can not make the delivery happen around my schedule for at least 3 more weeks. I will not wait that long. I asked to cancel and be refunded. She said only store credit can be issued for my $200 deposit. That&'s unacceptable - I won&'t use store credit, you&'ve lost a customer for life.
Jackie was professional, knowledgeable, kind and patient. She knew the inventory and after I described to her what I wanted she directed me effortlessly around the store. She didn’t get frustrated at my indecisiveness but was patient and smiled through it all. When yuh go to Ashley’s, ask for Jackie!!
The service was excellent and we were assisted in a timely manner. We were able to find just what we were looking for!
Beautiful showroom with lots of options. Great experience and quality.
Excellent service from Mohamed on Hull St. We enjoyed shopping there.
Great experience with Ashley Furniture today. Danny was amazing. Store allows price match. This store has lower prices compared to same item at Broad and Laburnum locations.
Timothy Greene of this Ashley store - amazing!! Very sweet, kind, extremely helpful. When I went in all I knew is I needed a couch and generally what color ... helped narrow it to a style and color and material it was made of! Totally worth talking to him.
We had an excellent experience shopping at Ashley for dining room and bedroom furniture for our home. Our sales associate, Timothy Green, took excellent care of us. He gave us the space to look around and make our decisions but was nearby and knowledgeable when we had questions. He was very patient while we went back and forth between styles and gave us great advice as new parents looking for furniture for a family with young kids. We feel like we got a good deal for our money. I wanted to give 4 out of 5 stars because I feel that 6 weeks wait for delivery is more than excessive, but Timothy made our experience so positive that I cannot give him less than 5 out of 5.
Huge selection at the Hull Street location. We found a sectional we loved and Rita was amazing at helping us figure out exactly what we needed. Definitely recommend this location and please see Rita when you come in, she’s very personable and not at all pushy. Great experience!
We visited the location at Laburnum and talked with Emily. She was very nice, great personality and very helpful. We wanted to check out the location on Hull Street because they have a bigger store equaling more options. We met Rita at that location and she was by far amazing, personable and very knowledgeable in the designs, fabrics and so much more in our adventure to purchase our sectional! Rita gave us many options and spent time with us without being pushy and being as helpful as she possibly could. My wife and I feel very confident in our decision and purchase. I would definitely recommend to go see Rita if you are considering any purchase in furniture!!!!!
Scott was very helpful in pointing us in the right direction and helping us find a great deal
Geoff was great! He helped us find what worked for us financially and comfortably. He went above and beyond. The whole entire staff was friendly.
My wife and I were looking for living room furniture for our newly purchased home. Upon arriving we received a warm welcome from Malik. After scanning through the whole showroom we decided on a the furniture we loved. Malik helped us throughout the process and explained the 0% financing that is offered by Ashley furniture. We walked out after purchasing and are now excited to soon receive our new living room furniture. Thanks Malik for your expertise and friendly service!! We will be coming back for our future furniture needs.
Just like the other poor reviews on here I strongly advise against making any purchases at this place as the delivery service is garbage. The salesman said I would receive my furniture once I moved, nearly a month later from the date of purchase and they still expect me to wait a month beyond that.👎🏻
Khadija was very helpful with our furniture search today. It was the quickest and easiest experience we’ve ever had buying furniture. Highly recommend visiting Ashley’s and asking for Khadija!
Danny was fantastic helping us find the right recliners and sofa. Great customer experience!
Someone is publishing with my account.
Sonja is great explains everything to you and very friendly I wish she could get the commission from my order. Muhammad the salesman is less than desirable. I will never work with him again.
Malik was very professional and courteous. When he was unsure, he kindly reached out to management and they were able to close the deal that we are acceptable to
Variety, great prices and awesome customer service.
Scott helped us find the perfect leather loveseat and sofa. Great customer service and price.
Nice store
I was very pleased with the Ashley Agent that served me. He was very professional & polite.
My fiancè and I went into the Ashley Furniture HomeStore on November 27th, (the Wednesday before Black Friday) with intentions of choosing a couch that day and getting the Black Friday deals. Our salesman, DJ, was very thorough and helpful, spent a lot of his time making sure we were happy and did not rush us in the slightest though he could go home right after his sale with us was complete. We were very impressed with him and excited about our new furniture. We made a deposit on the couch and were on our way. However, the couch was promised by December 19th, and guaranteed by Christmas. I called several times after the 19th as I had heard nothing from Ashley Furniture. Every time I called, all I was told was they were still waiting on one piece of our sectional to arrive. No compensation was ever offered to us. Mind you we are paying a $300 delivery fee for this couch. Finally, today, December 31st, Ashley calls us to setup delivery and the soonest they can do it is on January 7th, 2020. I am very disappointed and unhappy with Ashley Furniture. We had family and friends over for the holidays and had nowhere to sit, as we were PROMISED the couch by the 19th and guaranteed no later than Christmas. I can't wait for the couch to be delivered on the 7th and for us to never have to deal with this company ever again. HORRIBLE CUSTOMER SERVICE.
Poor customer service! I ordered furniture in the store on 11/23 and was promised delivery on a certain date (12/9) and still haven't received my furniture - dining table, chairs, bench, 3-piece sectional and a 2-piece sectional. I have to keep calling back to find out updates on my furniture instead of them reaching out to me. Very inconsiderate. The only thing they're offering due to my troubles is the possibility of a free split delivery since one of my items isn't arriving until late January. I wish I could get my money back and order from another company.
My first and last time with Ashley's Furniture. I place my order on November 29, and her it is December 19th and still no furniture. To my knowledge they don't know when I will get my items. I have been given 4 different dates. I would never have given them my time or money if I knew this will be the outcome. The last date I was given was January 13th. How could this not be disclosed to the customer beforehand? Bad business 😡
I was lied to about a recent purchade. Said reliner wouldn't be on sale anytime soon. Purchased it and less than a week later it went on sale for 300.00 less than what I paid..over charged me for delivery. Rude as hell customer service people. Corporate aint no better. Cant never get call back. sooooo sad
Found what we wanted at a fair price
honestly. They should be lucky that there's not a zero-star. While we were in the store we got pretty good service but as soon as we walked out it was like we didn't even exist anymore. Don't ever buy anything from this place because it will take forever for you to get it in your home. We felt like we were lied to when they told us the delivery dates. Please read all reviews on Ashley before you consider buying from them. If you really want to practice your patience maybe this is the store for you
Good professional assistance and
Tristyn was our customer service rep and she was absolutely amazing! From the beginning she was so helpful and a joy to work with. She went above and beyond for us and we can't thank her enough!
I really liked my salesman Felix he was very kind and helpful. The selection is always wonderful also. The only problem I had was the woman behind the cashier desk had an attitude that made my experience less than stellar. Hence the missing star.
Tristan greeted us at the door and walked us over to the furniture section we were interested in. She was friendly and knowledgeable but also gave us space to make a decision. Can’t wait for our new sofa and loveseat to arrive!
I just got a king bed @ Ashley and the gentleman who helped me was great. The reason of the 4 stars its because delivery fee should be free.
My wife and I bought a sofa, recliner, and ottoman around July of this year (2019). They messed up the first delivery by bringing only the chair and not the rest of the set we ordered. It took another WEEK to get the rest of our order! Very unacceptable. Spoke with the store manager and he said he was going to refund us for the delivery. NEVER DONE!! NEVER RECEIVED REFUND!! On top of this we were supposed to get a rebate for the fabric protection but AGAIN NEVER RECEIVED THIS EITHER!! Salesman and store manager do not back up what they promise customers. Very disappointed and WILL NEVER BUY FROM ASHLEY FURNITURE EVER AGAIN! They obviously do NOT care about their customers. Do not recommend this store to anybody! Very upset about the whole situation. Especially since I have had no follow ups from the store manager after leaving over 15 messages! I should not have to keep calling about this situation. That was July and here it is the end of November with NO refund for either services AS PROMISED BY THE STORE MANAGER. This was my first time and last time buying anything from this store. I can take my money anywhere. I feel the salesman and store manager are very dishonest people who TAKE ADVANTAGE OF GERIATRIC (OLDER) customers!! Something Chesterfield County does not tolerate! I would like the owner to contact me since the salesman and store manager flat out refused to give me this information. I am at the point I feel I need to file a claim with the BBB about this whole situation. I feel disrespected and overall dissatisfied with my experience here at this store. Never in my 60+ years of buying furniture have I had an experience this bad.
Tristyn was great!
Timothy Green was a ton of help. Great experience.
The experience was very good. Khadijah was very helpful, I highly recommend this place
Beautiful store, pleasant employees and very reasonable prices!
Very nice people..i was there for a while and ended up buying my living room furniture there.
Chris pointed us in the right direction and was extremely helpful. He was awesome to work with. We found the perfect bedroom set and with the money we saved with their early black Friday sale we purchased other pieces to completely fill our bedroom. I highly recommend Ashley Furniture.
Ashley Homestore gave us a great experience! Be sure to ask for Tristyn! She was so wonderful to work with!
Pushy sales people, furniture made from cardboard (serious.. one of their love seats had cardboard arm), overall not a good value.
Danny O. was great, was able to order the sectional I wanted from online and save me more money. A very enjoyable experience.
The salesman was very helpful on helping me with selecting the appropriate furnitures. I did purchase the furnitures. I would come again
(Translated by Google) Regular attention (Original) Regular atención
I wanted to purchase 6 countertop chairs. Salesman told me $25 to have one brought to the store to view. After making arrangements and ready to pay they then said $143 for the $110 chair. Pay full price to see the chair. Their loss... might have been a $600+ sale but not now. They should have been a little more accommodating, not the only place in town. We won't be back.
Seriously don't do it. I have had my delivery returned twice for defective furniture. It's been two and half months and I am still waiting for customer care to get things right. The supervisor has yet to call me even though we are going on 3 months soon. Worst experience. No one should go through this when buying furniture. Beware!!!!
Nothing, I recommend you shop elsewhere. Liars and incompetents. It has been 16 months and these crooks are still charging me for merchandise that was refused because they sent the wrong furniture. It is now showing up on my credit report. This is the most dishonest business there is. Buy your furniture from another company that is reputable.
Khadija was excellent in helping me get a new bedroom suite. Excellent service.
The staff working in the store are very helpful, knowledgeable and friendly. I was shopping for my first apartment and ordered a bed set from this location. My one star review comes from what happened after leaving the store. I informed them in August of the date I needed the furniture which was October 23rd. When my move in date came, my delivery was delayed because for some reason they were missing 2 of my items. They had more than enough time to make sure that my order would be ready and it was a disappointment. I ended up being told that the soonest they could get it to me was 2 days later. When we got the delivery confirmation, they had the wrong address (When we made this order we informed them that our address at that time will not be the address it’s getting delivered to). So we had to call the day before to let them know the correct address. We were told on the phone that because we gave a new address that they would need to give us a call back to let us know whether we needed to reschedule again, or if they could bring it. We waited all day and didn’t get a call confirming whether they were coming to the right address. The redelivery was scheduled for 9:00-12:00 but the driver came 30 minutes ahead time and we had only been prepared for the time given. The person on the phone advised us that they would only wait 15 minutes which would have been 8:45. How were we supposed to know whether they were coming or which address they would be at if they never called us back? We were then charged a re-delivery fee and ended up canceling our whole order. I called the store and the person I talked to didn’t seem too concerned, and was very condescending. This Ashley Furniture managed to make something very exciting into something extremely stressful and upsetting. This is by far the worst shopping experience I’ve ever had.
This was my first time shopping at Ashley Furniture and Rita was very professional and helpful. She gave me detailed info about the store’s sale. She thoroughly explained my payment options and answered all questions. It was a pleasurable experience. I will most likely be a returning customer. 🙂
DJ was awesome great guy!!
I received horrible customer service from this place! The delivery for my item was never scheduled. The rep Rita that I worked with was also extremely rude & condescending after I made my purchase, and she never effectively communicated. Anyway, I was told to clear my schedule for a certain day which was absolutely fine! I was then sent a text to confirm delivery and never heard from anyone again so its the day before my expected delivery & I still haven’t heard anything about my furniture so I decided to reach out the store for further details! I had to call twice & leave a voicemail before getting someone to assist me! Rita proceeded to LIE & stated that she & distribution reached out on multiple occasions! I have my phone with me at all times so she should’ve tried that with someone else! There’s nothing wrong with just saying I dropped the ball. I have photos of the misleading correspondence I received. I was really hoping for them to be a bit more considerate being that I already communicated I was pressed for time! When I asked to cancel the order due to the inconvenience it would cause to reschedule I was told I would not receive a refund. Now I have to try & clear my schedule again (which is difficult for a single mom with multiple jobs) or either lose my money due to a simple minded person making a few mistakes. Like I said, had she at least attempted to rectify the situation rather than lie I wouldn’t have been so upset. I’ve always been a fan of Ashley’s until now! Long story short please hire employees who care about customer satisfaction as much as they care about their commission. Thanks!
I am editing my original review. After almost 2.5 months, we had received the incorrect mattress, we finally had a replacement mattress delivered. I still feel that my concerns/complaints/phone calls weren't handled properly. SOP's should be rewritten b/c the customer service was not good. I love our bed frame, the hubs loves his chair. Fingers crossed about the mattress. Please take lots of pictures of EXACTLY what you are purchasing BEFORE signing anything. Document item #'s. Don't say I didn't warn you.
My wife and I had a great shopping experience doing something I normally dread, furniture shopping. Ashley was different and Sergio, our salesperson, was actually fun to deal with. He was knowledgeable and entertaining at the same time. I will definitely return!!
I want to take a moment to Thank Ashley Furniture wonderful experience I had shopping at your store and especially enjoyed working with your retail manager Chris McCarthy. I am grateful his guidance and vast product knowledge! He made it so easy for me to select the perfect furniture for my home... Such Value! Ask for Chris He is Fabulous! Lynn D.
Absolutely wonderful customer service. Quality furniture at reasonable prices. My salesman JT was awesome.
I visited Ashley's today and Joshua Chisolm was the sales person. His mannerism was very pleasant from the time we walked in the door until we left. He also kept my little one occupied while we looked at the furniture. There was no pressure and always came back to see if we and any questions. Kudos to Joshua Chisolm job will done.
Jackie is fabulous. Helpful and gave us space in order for my husband to discuss the purchase which we did not tell her to do. This was so kind of her. No pressure. Explained details on our purchase before buying and after. Thank you Jackie.
I always have a great experience and the service is always great. That’s why I always come back to Ashley’s when getting furniture. I know they do a great job and always have a deal going.
My wife and I came in looking for a dining room table tonight. Timothy greeted us right away, but not in a pushy way. He was super friendly and helpful and made our purchase super fast and easy. First time purchase from them, but likely not the last and we’ll go straight to Timothy for our next purchase!
Great customer service especially Timothy Green!
I recently made a purchase and Timothy Green was my salesperson. He was delightful throughout the entire process. I will be coming back for more furniture in the near future
Worst customer service from Timothy.. and the even worst customer service from Chip.. THE MANAGER!! Ashley’s sent the wrong furniture and when we came in to resolve the issue they ignored us and didn’t help at all!!!! Will never recommend
I gave two stars for the delivery of my dinning room set. Received my dinning room set a week later than I was originally told. Missing a chair to the set. A few weeks later the chair is supposed to be delivered. The delivery driver can't find the house. I waited at home all day for this. He never shows up with my merchandise. It's not my responsibility to make sure you know the directions. When I paid for delivery! The delivery company was contacted. There was nothing they can do. And the supervisors were all conveniently"busy." Poor customer service. Ashley furniture could use a more reliable delivery company. Not a good look for this company. Original order date Sept 4 as of Oct 11th i am still waiting for all of the pieces to my table set.
Thank you Sergio Birch for the excellent service today
Worst customer service ever. I purchased a recliner loveseat for my 96 year old mother who lives in an assisted living apartment. The piece is only 2 months old and the mechanism has broken 3 times. They have sent someone to repair it but then 2 weeks later it breaks. This time they have put in for an even exchange that was 8 days ago and when I call they say it hasn't been approved yet. So here's my 96 year old mother upset and sitting on a broken loveseat. REALLY WHAT IS WRONG WITH THESE PEOPLE?
Lots of variety. Reasonable & affordable prices. Khadijah is amazing! Knowledge of products and services. Ask for her she will treat you right! I reached out to Khadijah again to add additional pieces to my set. Within 30 minutes she fulfilled my request! Exceptional customer service. She needs a bonus!!!
Christopher and Kadja did a great job with my purchase
They have nice furniture but never what you want in the store. The salespeople barrage you as soon as you enter. This is a major negative for me. If I say "I am just looking right now and no thank you I will come and get you if I need help". That is exactly what it means. It doesn't mean to follow me around the store and tell me about piece of furniture and ask what I am looking for, what I can spend, to apply for their credit service, or anything else. They absolutely won't leave you alone. And they will try and do whatever they can NOT to get you to enter the clearance room. Why I do not know because the prices are not very clearance to me but only about 10% off normal prices. I have been in there 4 times over the past year and this has happened every time. My parents just bought a living room set there and Ashley furniture store messed up the order money wise and won't fix it. I wouldn't recommend this location to anybody. Nobody wants to be hassled while they are shopping period. As well as if it's on sale then don't up the price. Nobody needs furniture insurance. If you did not sign up for it than swindle older people into something they do not need. Ridiculous and unscrupulous practices are being done at this location. WATCH OUT BEWARE!!
My wife and I purchased a bedroom set and dining room set on 8/24 from this location. We were first told by the sales person we should receive it by 9/14, which was longer than we wanted, but would be ok as we were unpacking our home anyway. After they took payment that states ALL SALES ARE FINAL we were then told that the expected delivery date to the warehouse would be 9/19. So we had a bait and switch on the actual transaction date which I wasn't happy about. After no call on the 19th I contacted my sales person and asked him when we would receive our furniture. I was told we would be good by the 21st. When that date passed I was then told it was going to be the 30th. It is now the 30th and still no call. Our sales person stated that they have all our furniture but the nightstands. We are literally sleeping on the floor waiting for our bedroom set and they are waiting on end tables so they won't have to eat two delivery fees. I have now given Ashley a 5k loan for over a month with nothing to show for it. I will attempt to call tomorrow and if this isn't resolved I will reverse the credit card charge and they can sue me to get it back. Maybe I will have the furniture in the three months the tort will take to complete.
Kahdijja was great came in for what I wanted for a great financed price.
Kyle was very helpful and patient while I searched for the right replacement living room furniture ... thanks Kyle!!!
Sergio at the Midlothian store went over and beyond to assist my family and myself!!! Great service!!! See Sergio!!
I bought my furniture on 8/3/2019. My furniture was supposed to be delivered on 8/14. My furniture never arrived. They said "I didn't have an appointment". So that's unprofessional and bad customer service right there and on top of that I took off work. Then 8/21 the furniture was delivered. My fiancé took off this day for the delivery. The furniture was damaged and defective. My dining room set was wobbly and chipped. Bad quality. The sofa was poor quality as well, the pillows had strings and stuffing coming out of them, completely tangled up in the zippers. The bed frame was broken, cheap quality and smelt HORRIBLE. I called and complained, I didn't even get an "I'm sorry". So then 9/21 comes around and we were supposed to get OUR NEW furniture but guess what! They didn't show... AGAIN. Called to complain... but did Ashley Furniture care? Nope. So now today 9/28... the furniture was finally supposed to be delivered, again. They arrived and didn't even have all of my furniture. They were missing a piece to my sectional. The dining room set was still wobbly and I didn't even have my bed frame. I had to call customer care to speak to someone for them to tell me that the bed frame wasn't even in stock, which is why I didn't receive it. BUT THEY didn't even call to inform me of that? Shocker. The men delivering the furniture didn't wear anything to cover their shoes when entering my home or when walking on my carpet in the bedroom. DO NOT, and I repeat DO NOT buy your furniture from Ashley Furniture. All I wanted to do was to return it after the first issue we had when they didn't deliver it and they told us we could but the person who told us that lied, they don't accept returns! It's against their policy! So we have been screwed from the start of all of this. So now I don't have a bed frame so our mattress is on the floor and the issues are still unresolved. Oh, not to mention they put a hole in our wall of our brand new home we just built! And left all the trash from the packaging of the furniture in our front yard! I literally could write a book. Just don't buy from them, ever!
Such a great place to get your furniture. I loved it, Steve helped me and my sister through every bit so generous and funny.
Mohammed was very nice, and professional. Knowledgable about products and different grades/ quality of furniture.
The service was great but I have to give 4 stars because there is now money back returns only store credit/exchanges.
Jackie helped us find exactly what we needed and we couldnt be more pleased with her excellent customer service! The furniture choices were beautiful!
Salesman tried to upsell us on mattresses even though we were looking for tables which he didn't have what we wanted
The experience we had today was absolutely amazing. The sales lady Kadyja was wonderful, she was very patient and full of information. She was super helpful. Would definitely shop here again.
Very good,people nice,friendy
The people at the Hull street store were alot more helpful than the ones on broadstreet store .
Rida was great when it came to helping me choose a sectional for a new entertainment room. Highly satisfied service and she helped me find a great discount. Will definitely come back to purchase from her in the future!!!
My family and I visited the Ashley store on Hull St Rd in Midlothian. This was our very first time stepping foot in the store and purchasing from Ashley. I must say that we were very pleased with our entire experience and Joshua, our salesperson, deserves all of the credit for making our experience so great. From the time we entered the store, Joshua made us feel very special. He greeted us with a big smile and told us about the current sale. He also gave us space to look around the store while making sure that we knew he was there to help which we appreciated. During our visit, Joshua not only attended to our family but he was all over the store helping many other customers that came into the store. His customer service was excellent! We left the store having gotten an amazing deal and a piece that we love! Even more we left feeling like we were a part of the Ashley family because of Joshua! We WILL be returning! Thank you for such an awesome experience Joshua and Ashley! If you are in the market for new furniture, go see Joshua today!
Josh was an amazing sales rep. He helped with finding a couch, coffee table and end table. Very friendly and polite. I would suggest him to any customers.
DJ made this experience very easy and he was very attentive to us.
Large selection, good prices, non pushy sales staff
Very nice and helpful salesman, Steve.
Timothy was amazing! Very professional and personable
Timothy was my sales person and he was kind, patient and not pushy. I will definitely be going back to specifically deal with Timothy in the future.
Sergio helped us to find our perfect replacement sectional and in a timely fashion! Tried 2 other stores and no one could compare! Thanks, Ashley Furniture and Sergio!
I took my elderly mother shopping on Labor Day for a sofa . The sales representative, Tristyn, was amazing ! Patient and kind - knowledgeable goes without saying . Going back in October for another purchase !
The sales person who assisted me (Khadija) was very helpful. She listened carefully to what I was looking for, and quickly helped me find the right recliner for me. She was very personable and a pleasure to talk with. She was not pushy (not the “slick” salesperson, that most of us dread), but definitely knew the business, could give good advice, and was very efficient. She also made sure that the payment and delivery were set up correctly.
At the this time I didn't buy anything from here but if I did this is the place I would do so. Staff was very friendly and didn't bother me just a nIce greeting at the door. I have bought from here before and the furniture has lasted for a long time for everyday use and kids and a dog. When time comes they will be getting my business for sure.
Tristan was awesome!!! Super knowledgeable and friendly but left us to roam freely with no pressure!! Great experience!!
My husband and I are very happy with our furniture purchase today! Chris, our salesman was personable, knowledgable and was very patient with us while we picked out our furniture without being pushy or over-bearing. We highly recommend Chris and Ashley Furniture!
Tristyn was wonderful. She really know the products and I never felt rushed or pressured. A pleasure. Thank you.
Tristyn was a great help! She has an awesome personality!
Chris was amazing! Highly recommend working with this salesman! We just finished building out deck and were in the market for outdoor furniture. Chris stayed within our budget plan and we were able to get the furniture we loved. He is simply the best!
This was the absolute best customer service I have ever had. We are first time home buyers who were nervous about spending money on furniture. Sergio made all of our worries disappear. He was extremely helpful with all our questions! He was down to earth and easy to talk to. He worked for us and really gave us a great deal without any unnecessary pressure. I highly recommend Sergio. We will definitely be coming back for more!
Very satisfied
I was in the store for 30 minutes no one ever approached me to ask if I needed assistance, poor customer service
Jackie was PHENOMENAL. She was extremely patient, helpful, gave her honest opinions & super nice. Always a good experience, but she helped make it a GREAT experience.
The saleswoman i deal with is exceptional. Her name is Syreeta. Very patient, works out the numbers for you and most importantly, she is about business. I just feel like i got a personal shopper with her....no pressure. I got one more room to furnish and guess who will help me....that's right Syreeta...
Went to the Hull Street location with my mim. Sergio was great, courteous, and very helpful! Highly recommend him to help you look for exactly what you want.
My Wife and I recently purchased a beautiful sectional couch and new bed from Ashley's. It was a GREAT experience, especially with our salesperson Khadija. She was very knowledgeable and took the time to explain all of our options and showed us all of the selections they had in the store. She made us feel relaxed and comfortable with the decisions we made. We are looking forward to buying more furniture in the future and will ask for Khadija personally. Thanks to her we will be shopping at this location again.
Timothy was very helpful and knowledgeable about the sofa and love seat I purchased.
Jackie was very attentive and I tune with what I was looking for. I came for specific things and she assisted in finding it. Great experience
If you have any sense at all, do not shop at this store. This has got to be the WORST customer service I have ever encountered in my entire life. First we buy a table about a month before we move into our brand new house and it was supposed to be delivered the day we move in. Well the day before delivery we get a call saying it &"didn&'t meet QC standards&" and that it would be delivered the following week. Well a week goes by and we still didn&'t have our table. Finally I call and they say it will be delivered on a Wednesday. They call back again and push it to Thursday. This is two and a half weeks that I am eating on my couch. When they finally deliver it, there is dried up glue on the table and a problem with the leaf. We are told that a technician would come out this week to fix it. Originally the tech was supposed to be here on Thursday. We get a call on Tuesday confirming our appointment for Wednesday (which is wrong but we went with it)... then today they don&'t show up and say our appointment was for Thursday.... whoever is running the delivery department has no idea what is going on EVER and the manager only cared enough to give us a $50 store credit! WHAT!!? You can&'t even buy anything for $50 in the store! I am so extremely dissatisfied with this company it&'s a shame they are still in business. So please do yourselves a favor and never buy a single thing from them!
Sergio was the gentleman who helped us pick out our mattress and he was very excellent and helped us get what we wanted!
Sergio did an awesome job! Provided all the necessary information !
First time purchasing at Ashley’s. I came in exactly knowing what I want, and Sergio Birch has been nothing but helpful. Wonderful, friendly customer service. He wasn’t pushy either when it came to selling. Go to Sergio for your furniture needs.
I wish I would have looked at reviews before purchasing from Ashley. They wreal you in with great service when your looking to buy. Once the purchase is final Ashley doesn't care about you as a customer. It's been over a month since I made the purchase and they do not communicate at all. I called over and over again and didn't get a answer. I've left several messages with no reaponse. So after a few days I had to go up there and see about the furniture. Of course they told me the furniture had been there but never called to say it was in and set up delivery as promised. When I was in the store last Saturday, they set up delivery saying the earliest of Wednesday. Wednesday came and only one recliner was delivered. I called customer service and was advised the loveseat and sofa was just delivered to the warehouse that day. We were told all pieces were available and ready now suddenly they just arrived. When calling customer service all they could do is apologize and set up delivery for the rest of my order. But they didn't deliver right away, we had to wait until today, Saturday. They kept saying their truck was full and couldn't get it delivered sooner. We waited all day and it finally delivered but at the end of our window when we were told it'll be early because we were inconvenienced. Our whole day was ruined. To be clear our initial purchasing experience was great md the delivery men were great but after they got our money the follow up and customer service was awful, noone had the same answer and noone showed urgency is our concerns.
Today is August 16, 2019. I have purchased the Huey bedroom set @ Ashley Furniture 10921 Hull st road in Richmond VA 23112, My purchase was made in May 2019. My sale representative’s name was DJ and through working with DJ it was agreed that the expected time of delivery of my purchased furniture was due to arrive June 14th 2019. I called the location on June 13th to confirm the estimated time for delivery for June 14th and was informed that my delivery would not be received on the expected date of June 14th 2019. This then raised an issue and concern for me due to having had taken the day off of work and not being notified in advance of the change in deliver status. When this problem could not be resolved I spoke with someone by the name of “Chip” who informed me that he would “take care of the matter”. Chip changed my delivery date to June 20th 2019, causing me to take a second day off from work. My greatest issue here is the lack of communication and concern as a customer with Ashley Furniture company. My furniture arrived on the date that was communicated for June 20th 2019, however when I received my furniture there were some damages that were needed to be addressed. I called the customer care line and my initial point of contact was Ms. Bianca and then was transferred to multiple representatives and then transferred to speak with Ms. Sonya who identified her self as the location customer service manager from the site of purchase. Ms. Sonya informed me that an email would be sent out to me with instruction on how to resolve any concerns and damages to my furniture. I have yet to receive an email from anyone since June and have attempted to reach someone via phone multiple times and yet this issue is still not resolved. This is a true disappointment and totally unacceptable. Ashley Furniture should have better customer care and there should be a compensation for my missed time frustration and damaged good. I also will reach out to who, ever I need to for a full review and investigation as to why nothing seems to be getting resolved by you all. It is imperative that someone contact me immediately.
The prices are high it costs a lot to deliver to your house $89.00 and we did not live that for
Ordered Tv Stand/Fireplace and Coffee Table set over 1 month ago and still haven't received it!!! The salesman and store adamantly promised I would receive them within 2 weeks of purchase. My purchase was July 7th. Called customer service and she was no help. The only info she could provide was that they receive shipments every day from their warehouse and she wasn't sure when my items would arrive. I was told maybe expect them within a month from today...maybe. And calling the corporate office does nothing, they had no more knowledge than the customer service number. BAD BUSINESS ALL AROUND! NEVER will purchase from Ashley HomeStore again!!!! VALUE CITY FURNITURE is way better when it comes to delivering items on time and prices are slightly better! Do not I repeat DO NOT PURCHASE ANYTHING FROM ASHLEY HOMESTORE if you don't want to wait more than 2 months to receive it!!!!
A good start but horrible follow through: I purchased furniture from the Ashley Furniture in Midlothian. While the sales rep was nice, I was told I would have a delivery date for my furniture by 8/12 (about two weeks after the purchase date). The day came and I received no updates from the company. I reached out to the store on 8/12 but never received a return call. I reached out again on 8/13. After being on hold for several minutes, the woman on the phone told the day to set up the delivery date would be delayed until at least 8/20 (now almost a month from the purchase date). When asked what was the reason for the delay, I was told she did not know. Her defense was it was the first time she ever saw my account. Their communication and logistics are horrible. How do you sell furniture, if you are unable to provide an accurate window of service? How can you be a company, if you will not communicate with individuals who want to do business with you? If are unable to fulfill your obligations, how do you expect to keep sales? While typing this, I was finally on the phone with someone at the store. Still no resolution but the problem "is going up the chain." Regardless of the outcome, I will not do business with Ashley Furniture again. The bait and hook techniques are appalling. The lack of commitment to services is sad. The fake empathy for their mistakes only makes it feel like they are snake oil salesmen. Please save your self the time and stress. Please shop somewhere else. Update: Now my possible delivery date is delayed until 8/26. I may have furniture one day...
Delivery was the worst ! Can't believe they charge 99.00 to abuse their customers !
Khadija thoroughly and diligently helped me pick out bedroom furniture for my new home and worked with me on a tight budget through phone calls as I live part time in Richmond and part time on Fort bragg in North Carolina. She made a dream room for me come true from a mattress to a desk. She worked hard and was extremely nice and thoughtful. I highly recommend her for any help with picking out furniture as well as Ashley furniture store.
Rita greeted me at the front door. I informed her I was looking for a mattress and she happily led me off on my journey. Lovely associate, dressed quite professionally, strolled through the various sections of the store, chatting about what we would see as we went. She was extremely knowledgeable about every type of mattress and I was duly impressed! Thanks Rita for a fabulous experience!
Sergio was very professional and got us exactly wat we where looking for! Also told us about the sell of the day and how we could apply that to our purchase for our new bed which is being delivered in just a few days! Thanks Sergio Best regards Mr.&Mrs.Smith
Tristyn was a wonderful sales rep! She was friendly, helpful, and honest.
Awesome salesman Mr. Timothy Greene, I will refer more customers his way!!! I first came into the store looking, I had 2 sales representative pass be me, didn’t open their mouth, but I continue to walk around. Mr. Greene was assisting another customer. I saw a sectional that got my attention. I had questions, Mr. Greene answer them all. Thank you so much for having him as a part of your company. I didn’t leave with an unfavorable opinion. P. S. Mr. Greene didn’t neglect his other customer, his customer service was outstanding!
Great job. Sergio was nice, professional and accommodating!
Sergio was extremely helpful and personable. Made the experience easy and comfortable to make decision.
I love Ashley Home store on Hull St. The people are very friendly and patient. I have re-done an entire living room with their high quality furniture. They also have a bunch of financing options and two of them require no credit check! The cost seems dry reasonable. It's a win, win!
Today we came in not really expecting to purchase furniture today, but after having SERGIO help us we decided to purchase a living room set. Sergio was behind professional and what I liked most he was very down earth talking everyday life which was great . I will definitely come back and most definitely have Sergio help us again.
These people know what you want. Space and help when you ask. They are extraordinarily helpful.
Jackie was very helpful thru the whole process, couldnt have made things easier for me. Only wish i could have purchased everything i wanted at one store. Thx again Jackie for all you help & hard work on my behalf. Sincerely, Teri Talbott
THE WORST CUSTOMER SERVICE EVER!!! Purchased living room furniture with a original eta of about 2 weeks... run around after run around and the eta getting changed twice to over a month away from original purchase and finding out after the fact that all sales are final. Frustrated to the point I was not leaving without a refund I finally was refunded after them holding $3200 of my money and never received any furniture. DONT LET THIS HAPPEN TO YOU... CARRY YOUR BUSINESS ELSEWHERE!!! After a very good customer service experience I would like to let everyone know how great of a experience I had with Value city furniture across from Chesterfield towne center. No high pressure sales and my wife and I found a set very similar to the manual reclining set we had purchased at Ashley. We got a nice set at Value city that is power reclining for $600 CHEAPER!!! Our furniture arrived at our house with out delay 7 days after it was purchased and it was 7 days because that day was the most convenient for us. Value city had availability to deliver 3 days after purchase. The whole process was wonderful and they will again receive my business in the future.
Helpful staff and great merchandise
I had to change my review from a 5-star to a 1-star. As other reviews have stated, my sales experience was great, hence the original 5-star review. Things quickly changed after the sale though. We bought furniture on June 3rd. We were told that our furniture would be delivered around July 3rd. We didn't think that was that big of a deal since we weren't moving into our new home until mid-June. We thought two weeks without living room furniture would be fine. We called the store on July 1st to make sure that we were still on for delivery that week. The reply was that a voicemail had been left on June 4th stating our furniture would not be delivered until the week of July 15th. There are two issues with this. Doesn't it seem strange that before the sale was made, delivery was July 3rd, but 24 hours later, after Ashley had a deposit, the delivery date moved out two weeks? Either the salesperson made a bad mistake or blatantly lied to us in order to secure our business. Now, our salesperson was great so I will give him the benefit of the doubt and say it was a mistake. However, he did write down my phone number incorrectly. We told him to correct it, but I'm guessing he never did since we never received the voicemail they claimed they left on June 4th. My question is why didn't they call the other number we had given or send an email to the address we left? Could it be that Ashley doesn't care once the sale is made? Fast forward to July 15th. We have heard nothing from anyone at Ashley, so we take the initiative and call again. We were told our furniture had been pushed out again. In fact, we were told that it wouldn't even be arriving to customs until the week of the 26th. Thankfully, that information was incorrect. Our furniture was finally delivered on July 25th, 22 days after the original date we were told. Oh, and they forgot to ship a pillow. Now to the part that really gets me. When we bought the furniture, the salesperson told us that a couch and a loveseat were basically the same price. We decided to buy two couches because of the extra seating room. It turns out that the two couches are a touch big for our living room. So, six days after we got our furniture, we inquired about exchanging the couch for a loveseat. We were told by the customer service manager there are no returns, but if we really wanted to return it, we could pay a restocking fee. Oh gee, thanks. I take responsibility for not knowing the return policy. That is on me. But, a place of business has responsibilities as well. The non-existent return policy was never mentioned by the salesperson and putting on the back of the receipt is pretty damn sneaky. How many people look on the back of a receipt for the return policy (I know it's common practice to put it there). I feel like we were deceived by Ashley from the get go. Once the sale was made, we no longer had value to them. We had to call to get information. We had to deal with being told one thing and another thing actually happening. And when they had a chance to salvage the situation, told us we would have to pay more to send back an item instead of just letting us exchange it for a less expensive item. Just a complete middle finger at the end of an unpleasant experience.
We purchased our entire living room furniture set from Ashley Homestore including two full sized sofas, an arm chair, two end tables, a coffee table and an entertainment center. Our experience at this store was horrendous. Please do not shop here. We purchased/ordered our furniture from this store on June 3, 2019 and were told it would be delivered the first week of July. The timing wasn&'t perfect, as we were moving into our new home on June 18, but we decided we liked the furniture enough to go without it for a couple weeks. When reviewing the order with our sales person, we noticed my husband&'s phone number was listed with the incorrect area code, pointed it out to the sales person and asked him to correct it. (Note: My phone number was listed correctly and they also had our email address.)Fast forward to July 1 and we haven&'t heard a peep from them about our new furniture, so we called them to see when we could expect delivery. The person we spoke with informed us that a voice message was left for us on June 4 (the day after we purchase the furniture) stating that the delivery would be delayed to the week of July 15. Now, why wouldn&'t a company do more than simply leave one voice mail message for a customer that had spent thousands of dollars at their store ONE DAY BEFORE?? &"Sorry, we left you a voice mail on June 4.&" What? Why not try the other number you have on file? Or send an email? One would think that a message like that would require a response of some sort from the customer before being moved to the &"DONE&" column.The week of July 15th, we still didn&'t have our furniture, so we called again. That time they said it wouldn&'t be until the following week (of July 22). I told them I didn&'t believe them and they had lied to use multiple times so far and inquired about their cancellation policy. At that point they finally started listening and the &"Customer No Service&" started calling me every day (AT DINNER TIME) to give me meaningless updates. Imagine being in the middle of feeding a hungry toddler and baby (queue children screaming in background), but wanting to answer the phone because you know it&'s them calling. You&'d think she would at least ask &"is evening time a good time to call you in the future?&" or &"What time of day would it be best to reach out with updates?&" These people are clueless. Anyway, it turns out they don&'t allow cancellations!! I inquired about some sort of compensation for the inconvenience of going without furniture for a month and they offered some sort of discount for a future purchase. That&'s laughable! Why would we ever purchase furniture form these liars ever again?We finally got our furniture on July 25th a full 3.5 weeks after we were originally told. The furniture, so far is so-so. It&'s overstuffed to the point of being uncomfortable, so hopefully it will get more comfortable over time. (I will say, it does look good!) If we had known we wouldn&'t get it until July 25th, we never would have bought it in the first place!! This is an unethical company! All they do is lie and tell you half-truths to get your money, then prove they don&'t care about your future business by treating you like trash once you sign on the dotted line. Do yourself a favor and shop elsewhere.We also realized once it was delivered that we would prefer a one love seat and one couch instead of two full sized couches, so I called to inquire about an exchange and, surprise surprise, they don&'t allow that. In fact, they charge you a restocking fee if you return something!! Ha! Why would anyone return anything if they have to PAY for it and get absolutely nothing in return! I was talking about BUYING another couch from them and they wanted to charge me to restock... whatever.This entire experience has been awful and we will never buy anything from that store ever again. In fact, I will go so far as to deter anyone I know from purchasing any furniture from this chain ever again.
We purchased our entire living room furniture set from Ashley Homestore including two full sized sofas, an arm chair, two end tables, a coffee table and an entertainment center. Our experience at this store was horrendous. Please do not shop here. We purchased/ordered our furniture from this store on June 3, 2019 and were told it would be delivered the first week of July. The timing wasn't perfect, as we were moving into our new home on June 18, but we decided we liked the furniture enough to go without it for a couple weeks. When reviewing the order with our sales person, we noticed my husband's phone number was listed with the incorrect area code, pointed it out to the sales person and asked him to correct it. (Note: My phone number was listed correctly and they also had our email address.) Fast forward to July 1 and we haven't heard a peep from them about our new furniture, so we called them to see when we could expect delivery. The person we spoke with informed us that a voice message was left for us on June 4 (the day after we purchase the furniture) stating that the delivery would be delayed to the week of July 15. Now, why wouldn't a company do more than simply leave one voice mail message for a customer that had spent thousands of dollars at their store ONE DAY BEFORE?? "Sorry, we left you a voice mail on June 4." What? Why not try the other number you have on file? Or send an email? One would think that a message like that would require a response of some sort from the customer before being moved to the "DONE" column. The week of July 15th, we still didn't have our furniture, so we called again. That time they said it wouldn't be until the following week (of July 22). I told them I didn't believe them and they had lied to use multiple times so far and inquired about their cancellation policy. At that point they finally started listening and the "Customer No Service" started calling me every day (AT DINNER TIME) to give me meaningless updates. Imagine being in the middle of feeding a hungry toddler and baby (queue children screaming in background), but wanting to answer the phone because you know it's them calling. You'd think she would at least ask "is evening time a good time to call you in the future?" or "What time of day would it be best to reach out with updates?" These people are clueless. Anyway, it turns out they don't allow cancellations!! I inquired about some sort of compensation for the inconvenience of going without furniture for a month and they offered some sort of discount for a future purchase. That's laughable! Why would we ever purchase furniture form these liars ever again? We finally got our furniture on July 25th a full 3.5 weeks after we were originally told. The furniture, so far is so-so. It's overstuffed to the point of being uncomfortable, so hopefully it will get more comfortable over time. (I will say, it does look good!) If we had known we wouldn't get it until July 25th, we never would have bought it in the first place!! This is an unethical company! All they do is lie and tell you half-truths to get your money, then prove they don't care about your future business by treating you like trash once you sign on the dotted line. Do yourself a favor and shop elsewhere. We also realized once it was delivered that we would prefer a one love seat and one couch instead of two full sized couches, so I called to inquire about an exchange and, surprise surprise, they don't allow that. In fact, they charge you a restocking fee if you return something!! Ha! Why would anyone return anything if they have to PAY for it and get absolutely nothing in return! I was talking about BUYING another couch from them and they wanted to charge me to restock... whatever. This entire experience has been awful and we will never buy anything from that store ever again. In fact, I will go so far as to deter anyone I know from purchasing any furniture from this chain ever again.
Sergio was extremely professional and helpful as he helped us pick out our new sectional!! I will be back for my oversized recliner!! Thanks again for your help Sergio.
Stephen was awesome. He has excellent customer service skill. He is GREAT! Made this experience awesome.
My wife and I had walked in to just view the furniture but the skilled sales person convinced us in a very courteous way and we ended up making the purchase. It was a great experience and hope the delivery will be made in a timely manner.
Plenty of variety and styles for all of our new furniture needs! Our sales assistant Rita was fantastic! She was very thorough in showing us different options and answering all our questions!
The salesman Geoff was efficient and knew the store products.
Don&'t be fooled by the fact that Ashley replies to bad reviews. I sent an email to their customer care as requested. They asked for additional information, which I provided on 12 July. When I didn&'t hear from them by the 18th I sent a follow up email. It&'s now the 30th and no response from Ashley. It&'s almost as if their response to my review was automated just to make others believe they actually care.
i was only planned on getting one thing but when i got there Sergio showed me around and i ended up getting alot more. Sergio was the best. very friendly and patient with me cause i couldnt make up my mind. i give him a A+
Came in for a bedroom set khadija toumi was helpful in informing us on our selection along with mattress options
Had bad experience here! Would not recommend this furniture store!!!
First time in Ashley HomeStore was a great experience thanks to Joshua he was very professional with the showing of displays, giving advice, and helping me finalizing my purchase !
$2,100.00 furniture framed out of plywood!Below is a letter sent to Ashely Home Furniture Store - never heard back from them and the bad part has yet to be replaced. I spent a total of $2,500.00 - which included the 5 year warranty. They do not seem to care. I strongly suggest to stay away from their products. To whom it may concern: I&'ve purchased the two models described on the Product Name. Upon arrival of the furniture, I immediately noticed the frame and how it&'s built with plywood. Raised my concern to the agent who calls and advised him to provide me time to investigate before the delivery folks left. I did not sign the delivery order and the delivery folks advised me - their schedule was tight and simply left without any further notice. I then looked under the sofa and love seat for damages and the noticed were the joints had some hammering and chipped edges. Called the store and asked to speak to my sales person Aaron Johnson - explained him my concerns and advised I was not satisfied with the furniture. Aaron bluntly said: you need to call Customer Care at 540-834-0740 I can&'t help you. Called Customer Care and spoke to Rachel Streib email: <a href="mailto:rstreib@ashleynva.com">rstreib@ashleynva.com</a> sent her a few images of my findings. Rachel advised, she would research why I wasn&'t offered the opportunity to return the furniture and why the delivery folks just left without my signature. I have not heard back from Rachel to today&'s date. The technician came over today 09/29/2018 noticed an issue with the head rest motor, how the sofa and loveseat do not lock well and move very much. Also the damages previously shared to Rachel and will write a report. I&'m not satisfied with this purchase and I&'m kindly asking for a refund due to the unprofessional manner this process has gone.I fully understand Ashley&'s store policy that once signed there are no refunds but please understand this has been an awful process and I don&'t want this furniture. Thank you and look forward to a resolution to this matter.As seen below - I&'ve responded to Jessica on 7/19/2019I have yet to hear back from her.
Bought our couches about a month ago. The sales process was painless and I was satisfied. The problem we have came upon delivery. Two delivery drivers delivered, of course at the final minutes of the 2 hour time frame, and assembled our recliners. They were professional and even helped move our old couch upstairs. I was not home when they finished up, my wife was here to sign and have the job completed. As soon as I got home, I sat in the recliner and noticed a tilt as I reclined. The entire seat leans right to left when reclining. Once I realized there may be a structural issue, I examined the other seats and it turns out a recliner on the other couch had the same issue. We immediately called ashley and out through to their customer service. After our 1st appointment was missed, they arrived for the second, a week and a half later and a full month after we purchased the couches. The third party repair man was very nice and professional and showed us where our issue was. He pointed to a piece of hardware that was bent and he attempted to fix it by clamping it straight with a pair of pliers. When he was not able to fix the problem, he informed me that he would have to order parts to fix the couch. While he was here, I called our customer service rep and made her aware of the issue, and explained that I was not happy to spend as much money as we did on a new couch just to have to have it repaired as soon as we get it. I explained that we might as well have bought a used couch and had it fixed. I made sure she knew that I want a full replacement not a repaired couch, which would, in my opinion, cause future issues as the integrity of the couch had been compromised. She informed me that she would need to wait until she received the repair man's photos and notes to determine whether I would qualify for a full replacement. I was told that I would be contacted a few days later to let me know what would happen. Here I am a few days later with no call from our rep, but we did receive a notice that our parts have been shipped to us. Seems like my request was completely ignored, I will have to take more time off to have the repair man come back out, and will be left with a less than new, repaired couch. This is the first and last time I will be doing business with Ashley Furniture. Terrible service!
Go see Sergio he top notch!
I really appreciate the time Sergio took with me explaining options and ultimately finding the best mattress.
I had a wonderful experience shopping at Ashely's furniture store. It was my first time purchasing a bedroom set. The sales representative Sergio was very helpfully and knowledgeable. He made it a positive experience.
Very pushy people and the same old boring furniture
I am not from the area and was looking to join the gym next door. I randomly went in the store to casually shop. I wish I had looked at reviews before even stepping into this place. It is absolutely disgusting how they treat their customers. I was hurried into ordering something that I was never informed was a final sale. There are no signs in the store stating this, the Ashley's website says something different, my receipt does not have "final sale" and I was not told this by the sales rep. So essentially my money was stolen. I do not need the items(never delievered) and I am told I cannot get refunded. When you call management they keep saying they will call you back and do not. I called this past Monday to ask for an email address and was transferred to several people. No on wanted to give me an email address for the manager named Chip. SHADY!
I see what happened to me, has happened to others recently. I placed an order and was never informed that the item was "FINAL SALE". The sales attendant inform me, there is no signage, my receipt does not say it and the Ashley's website states something differently. When I spoke to the manager, Sonia about it she brushed me off and told me that was this locations policy. She would talk to Chip (regional manager) and call me the next. She never called me back and I called Chip a few days later. He said he would call me back after he talked to Sonia. He never called me back. So here again I call Sonia back and she informs me my request for a refund has been denied but she will talk to Chip again and call me back. Guess what? She never called me back. The next day when I called neither Sonia or Chip were there. No one at the store could give me an email address to either one of them. Customer service can not help. I feel as if I was robbed. They are criminals at this location. I have purchased items from other furniture locations including Ashley's an have never had such a terrible experience.
Absolute worse sales mad DJ and customer service. I ordered a bed through this location and was assured it would %100 be delivered on a specific date. I purchased the bed 2 weeks before my specific deliver date to give them plenty of time. Well come the day before delivery is supposed to be and I was told to expect a call to set up delivery time, and I never hear from them. I try calling the store multiple times and I&'m told they will call me back from multiple people and not one person called me back or will help me when I call them. My husband and I are relocating with the military and have no furniture. Now we have no where to sleep for who knows how long after spending $2,000 on a bed. SAVE YOUR MONEY AND YOUR TIME, GO ANYWHERE ELSE!
I am not from the area and was looking to join the gym next door. I randomly went in the store to casually shop. I wish I had looked at reviews before even stepping into this place. It is absolutely disgusting how they treat their customers. I was hurried into ordering something that I was never informed was a final sale. There are no signs in the store stating this, the Ashley&'s website says something different, my receipt does not have &"final sale&" and I was not told this by the sales rep. So essentially my money was stolen. I do not need the items(never delievered) and I am told I cannot get refunded. When you call management they keep saying they will call you back and do not. I called this past Monday to ask for an email address and was transferred to several people. No on wanted to give me an email address for the manager named Chip. SHADY!
Geoff was amazing and made the process so quick and easy!! We will be coming back for all our furniture needs!
If you go into the Ashley Store in Midlothan, VA. Make sure to ask for Stephen (MR. BANKS). He was very helpful and not clingy as most salespeople are. He introduced himself and let us explore the store. We picked out a tv stand and dining room table. The process was smooth and took less than 1 hr. He was straight to the point and understood what we wanted. This is our 2nd visit to Ashley Furniture store and we will make sure to come back. This is the best place on deals, customer service, durability on furniture and others things. Well worth a 5 star review!
Sergio was fantastic. Very helpful and knowledgeable. He wasn’t pushy at all and and made sure we got what we were looking for. We had a great experience.
Made a cash (debut card) purchase on a Saturday. Product to be delivered in 10 days or so. Found something better that night elsewhere. Called Sunday to cancel the charge. Was given every reason why the Mngr Who I had to demand to speak to couldn’t do it. “We have 8 stores, it takes exec approval”. “It’s a process”. Finally told I’d get a call back within an hour. Call never came. Re-started the same process on Monday. “All the mgmt team are in training in Fredericksburg”. “Someone will have to call you back”. I finally demanded that the very nice but untrained associate call someone and get approval. Took a few more hours but was finally reversed. I’d never even go back in an Ashley home store again. Worse than buy a used car.
Didnt even want to give 1 star..... EXTREMELY Disappointed with our experience at Ashley Furniture on Hull Street. My husband And I purchased a furniture set on June 26th..we were told that the expected date that it would arrive in the warehouse would be July 9th and that delivery could be set up for after that. We received a phone call last week stating that now the expected delivery date for the furniture to arrive in the warehouse would not be until July 22nd or after...which means delivery would be close to the beginning of August. We just moved to a new home with our 4 children and now have to wait an entire month until our furniture will be delivered. My husband reached out to the corporate office yesterday and was hung up on and given the run around, he called back and was told a manager would be returning his call so we could get our money back. NO PHONE CALL BACK FROM MANAGEMENT! My husband reached out to them again today and basically was told that all sales are final and it is what it is and that we just had to deal with it. This is completely unacceptable and highly unprofessional. We will NEVER purchase anything from them again.
Extremely professional customer service! A great selection of beautiful furniture and the sales prices were unbeatable based in the other furniture stores I went to.
Don't buy from Ashley. Great showroom sales experience, terrible delivery and customer care experience. I don't plan to shop at Ashley Furniture again. Our purchase experience at the showroom was great. The salesman was there when we needed him to discuss the features and pricing of several different couches we were considering then gave us the time we needed to decide which one we wanted. When it came time for delivery I was contacted and given the window when we needed to be at home. Customer care called on the delivery date and told me nobody was home I verified the delivery address which was correct and told the rep that if the delivery folks weren't in a cul de sac they were at the wrong address. I told was they were at the correct address. I called my wife she told me they weren't there. She walked over to where she thought they might be abd there they were at the wrong address. They then proceeded to argue with her that they were at the correct address it took them 10 minutes to get through to customer service to be told they were at the wrong address. When they got to my house they cut the back of the couch as they unwrapped it and it was missing the power unit as it was an electrical couch. My wife called customer care and complained at which point she was told there was nothing wrong with the couch. They argued with her for about 10 minutes before they decided the couch had been damaged. I now have to wait at least 2 weeks for a couch as they said they had no more in stock. No delivery date at this time.
Was helped by Sergio, he was excellent, satisfied all my questions with detailed answers. I couldn’t narrow my choices down and he was patient with the process, all and all I rate my experience a 10, as well as the fact I love Ashley’s furniture anyway. Great furniture great service!
The salesman did not disclose that the sale was not refundable, even for the protection plan. We would not buy the protection plan if we know it cannot be cancelled. We were blindsided.I am so disappointed and regret with the purchase. Dishonest business. Cheaters. Run away from them.
I had a great experience with Khadija, she made everything easy and simple and was super patient, great customer service!
Loved working with lisa, she made sure my needs where met and has an amazing personality. Will be returning !
Sergio was our salesman delightful personality and extremely knowledgeable on all aspects of furniture, mattresses, lamps, sofas and style. He was able to speak on all aspects of product information, background and history. He took a great deal of time to spend with us. I would recommend him to family and friends and will certainly go back! On another note often when you go into a furniture store often you feel attacked by sales person(s) . Sergio introduces himself and told me to take my time and if I needed anything or had questions to let him know! No hounding and such a delightful and easy process! Thank you Sergio!!!!
Sergio was very helpful and great to work with! He was knowledgeable about the furniture and also understood design concepts! He was very friendly and personable- had a great experience!!
The service was prompt and efficient. The sales rep Sergio was very knowledgeable of the products and financing options. He took the time to explain things and get answered all of our questions.
Today, after initially being helped by a salesman that clearly doesn't know how to talk to customers, we ended up working with Sergio and he was amazing. Sergio was professional, personable, patient and helped us meet every need. We got a complete bedroom set and mattress for our daughter at an affordable price. Thanks Sergio!
Sergio was helpful. He walked me thru several options; thus causing me to make the best decision for my purchase, it was a great experience. Thanks.
Sergio was very helpful in making the entire process from the moment, we walked-in, to the moment we left, smooth and simple! He had a wonderful attitude and was very astute to offer any services or optional additions to the furniture we might be interested in. He went further to point out the benefits of shopping at Ashley HomeStore. This included the fact that everything is made by the company itself as well as features like the capacity to change out the back pillow stuffing by means of a zipper on the lower portion of the pillow. Sergio provided such excellent service that if we need any kind of furniture or mattress, Ashley HomeStore will be the first place we think of in the future!
Sergio was very helpful and kind to us.
We had a great furniture shopping experience with Sergio Birch at Ashley Furniture today. He was very helpful, knowledgeable and engaging. He helped us pick the best new furniture for our family.
Greeted by Sergio when I walked through the door. The experience was totally awesome from there . Told him what I was looking for and he helped me find what worked best for me. I will absolutely tell others about him and my experience at Ashley.
i've had an account with this company for 9 years. starting as a single mom buying bedroom furniture for myself and son a dresser a mirror a twin bed mattress. . . a queen bed t mattress nightstands . . . to 2017 a kitchen table six chairs sectional couch ottoman. . . to now. . . a king bed king mattress a chest of drawers and dresser. we went in to buy the dolante beige upholstered bed frame walked immeadiately over to it because we knew where it was located from window shopping the week before. . . sales associate came over talked with us began our order wrote it down then asked did we need a mattress went into the mattress room tried every one chose one wrote it down . . we mentioned we needed dressers eventually she got us to look at them and ended up addind them as well even though we were there for the bed. . . i put down 400$ in cash after much back and forth for 6 days with synchrony which is a crap financial company they use (which i am well aware is not ashleys fault) we finally were able to submit our order . . only to find out 7-8 days later from the delivering company we had to put down an additonal 500$ in cash. . . 3 days later when i come up with the money i go in to put it down and they cant find me in the system or my order. at this point no one has communicated with the other. delivery company repeated back my order and exact amount to be paid. ashley cant repeat back or find me. . . once they finally locate my paper work she tellse its actually 592 and change i have to put down. i go back two days after that and put down the additional 92 some odd $. . . same issue cant find my paperwork. . . once found delivery scheduled and out the door. delivery company comes and puts a mattress on the floor . . there is no bed on the purchase order . . delivery woman on the phone says she doesnt even see where i put any payments on the account that i have to contact the store . cant get anyone on the phone leave two messages and nothing back. finally my original sales associate contactse and tries to figure out whats happening. . . she says its not on the purchase order which means the desk woman typed in our order wrong and now we i am sleeping on the floor. i cant get anyone to move with any urgency after putting down almost 1000$ in cash and a mattress protector which i did not want that was charged as 119$. . . . the kicker is the dolanted king bed i ordered is only 298$. . . but i got 2400$ worh of things i didnt even originally go in for. i have never had so much trouble with ashley furniture i always had customer service that was urgent amd cared i will never go back to them after this. . and yet im still sleeping on the floor!
Steven Banks very helpful! Great service! Delivery still 3 weeks out.
Sergio B was AMAZING! Not once did I feel pressured about my purchase! I even found cheaper prices online and he reworked my numbers to reflect the differences. Definitely pleased with the service & my new furniture!
Came in today looking for a bedroom set but I end up leaving disapoited that not one even said Hi to me or my daugther ..I was there for few minutes walking around Hoping some one will ask if I need anything but not one did .. saw few sales person but I guess I was not word their time to even get a Welcoming
The store was really nice and the salesman was excellent. He found actually what I wanted. Very pleasant experience.
Wonderful service! Dustin was so kind and helpful. The store has plenty of selections to choose from & fast delivery. Highly recommend!
3rd Update: I went into the store and asked to speak to a manager that was not Sonja. I was told Danny was helping a customer in the matress section, and I could wait for him. When Danny came over about three to five minutes later, he started working at his computer without acknowledging me waiting to speak to him. The woman I spoke to at the desk had to ask him to please speak with me. I explained all of my issues, and he told me he could have my furniture delivered by next Tuesday because it was actually already at the distribution center. I explained that no one ever notified me of this. Danny explained that "the best" he could do was schedule my delivery for Saturday and put a $100 discount on my purchase. He made it sound like he was doing me a greay favor scheduling it for Saturday because "It normally costs $199.99," something that DJ never made us aware of. The original delivery fee was for $139.99, so there's no substantial difference. In addition to this, his computer conveniently had troubles processing the $100 discount, so he said he would apply it and email me an updated bill. I recieved the update several hours later and see that he forged my initials and signature on the document. The document has several different "agreements" that I never had in my original paperwork. 2nd Update: Manager Sonja never called on Monday like she assured me she would. I called back Tuesday asking to speak to someone above her. At first she implied there was no one above her. After a few minutes back and forth she gave me a contact name and email address for someone else. The email address is fake/incorrect even though I repeated it several times to ensure I had it right. Poor customer service all around since purchase. I will be making a trip to the store. EDIT: I take back everything I previously said about this sales rep. He lied about delivery date and pushed us to wait for a nonessential piece so that they would not have to make two trips out for delivery. I spoke to a manager by the name of Sonja today who said she will see what she can do to help, but I won't know anything more until Monday. Original: Mr. DJ was wonderful with assisting us! He was very patient with us while we browsed around the store looking at everything. We found exactly what we were looking for without the sales reps hovering like they do at different stores. DJ checked on us periodically without pushing us to make a purchase. He explained all the deals and financing options we could take advantage of for Memorial Day weekend. I definitely recommend this store and Mr. DJ!
Purchased a $2400+ living room sectional on 5/25. Sales Rep, DJ, lied about delivery date (told us he was putting down a date for end of June, but was willing to "bet money" it would be in before mid-June) and pushed us to wait for a nonessential piece so that they would not have to make two trips out for delivery. I spoke to a manager by the name of Sonja today (6/15) who said she will see what she can do to help, but I won't know anything more until Monday. Update: Manager Sonja never called on Monday like she assured me she would. I called back Tuesday (6/18) asking to speak to someone above her. At first she implied there was no one above her. After a few minutes back and forth she gave me a contact name and email address for someone else. The email address was fake/incorrect even though I repeated it several times to ensure I had it right. Poor customer service all around since purchase. I will be making a trip to the store. Update: I went into the store today (6/20) and asked to speak to a manager that was not Sonja. I was told Danny was helping a customer in the matress section, and I could wait for him. When Danny came over about three to five minutes later, he started working at his computer without acknowledging me waiting to speak to him. The woman I spoke to at the desk had to ask him to please speak with me. I explained all of my issues, and he told me he could have my furniture delivered by next Tuesday because it was actually already at the distribution center. I explained that no one ever notified me of this. Danny explained that "the best" he could do was schedule my delivery for Saturday and put a $100 discount on my purchase. He made it sound like he was doing me a great favor scheduling it for Saturday because "It normally costs $199.99," something that DJ never made us aware of. The original delivery fee was for $139.99, so there's no substantial difference. In addition to this, his computer conveniently had troubles processing the $100 discount, so he said he would apply it and email me an updated bill. I asked for the store manager's contact info, and I was told Chip would be in store Friday (6/21), and that I could come speak with him or call the store. I recieved the update several hours later and see that he forged my initials and signature on the document. The document has several different "agreements" that I never had in my original paperwork. Now the store manager, Chip, is saying he will not be available to meet with me tomorrow like Danny told me. I explained that his employee signed my name and I would like to speak to him in person, or he can give me the contact information to someone willing to help me.
Purchased a $2400+ living room sectional on 5/25. Sales Rep, DJ, lied about delivery date (told us he was putting down a date for end of June, but was willing to &"bet money&" it would be in before mid-June) and pushed us to wait for a nonessential piece so that they would not have to make two trips out for delivery. I spoke to a manager by the name of Sonja today (6/15) who said she will see what she can do to help, but I won&'t know anything more until Monday.Update: Manager Sonja never called on Monday like she assured me she would. I called back Tuesday (6/18) asking to speak to someone above her. At first she implied there was no one above her. After a few minutes back and forth she gave me a contact name and email address for someone else. The email address was fake/incorrect even though I repeated it several times to ensure I had it right. Poor customer service all around since purchase. I will be making a trip to the store. Update: I went into the store today (6/20) and asked to speak to a manager that was not Sonja. I was told Danny was helping a customer in the matress section, and I could wait for him. When Danny came over about three to five minutes later, he started working at his computer without acknowledging me waiting to speak to him. The woman I spoke to at the desk had to ask him to please speak with me. I explained all of my issues, and he told me he could have my furniture delivered by next Tuesday because it was actually already at the distribution center. I explained that no one ever notified me of this. Danny explained that &"the best&" he could do was schedule my delivery for Saturday and put a $100 discount on my purchase. He made it sound like he was doing me a great favor scheduling it for Saturday because &"It normally costs $199.99,&" something that DJ never made us aware of. The original delivery fee was for $139.99, so there&'s no substantial difference. In addition to this, his computer conveniently had troubles processing the $100 discount, so he said he would apply it and email me an updated bill. I asked for the store manager&'s contact info, and I was told Chip would be in store Friday (6/21), and that I could come speak with him or call the store. I recieved the update several hours later and see that he forged my initials and signature on the document. The document has several different &"agreements&" that I never had in my original paperwork. Now the store manager, Chip, is saying he will not be available to meet with me tomorrow like Danny told me. I explained that his employee signed my name and I would like to speak to him in person, or he can give me the contact information to someone willing to help me.
My experience at the Ashley Store on Hull Street on June 16th was fabulous. My salesperson, Sergio was fantastic, personable and very professional.
Excellent customer service Sergio
Very rude staff
Salesperson was friendly and eager to help me until she realized that I was more interested in the lower to midrange prices on recliners and not at all interested in the high priced ones. She then lost interest in helping me by telling me she couldn't help me. I'm guessing her she felt the commission she would have earned from my purchase was not going to be large enough for her to make the effort. That's ok, I'm certain another furniture establishment will more than happy to help me.
Great service from Timothy at Ashley Furniture on Hull St. Quick and easy and answered all of my questions even when I was not in the store.
Been shopping for furniture for couple of days and just called if the item is available for immediate delivery. DJ makes it happen for me. Truly grateful for DJ’s services... thanks DJ you rock! :)
Tristyn was super helpful and very patient with us in our decision making! We are extremely happy with the service and our purchase! Thank you 😊
Mohamed did a good job with customer service. Very knowledgeable about all merchandise. Would refer friends to him. Maude Simms
Sergio birch is the ultimate professional very kind and knowledgeable thanks Sergio
Purchased a sectional from them 6 months back. Service was fine. When piece was delivered there was what I assume a spring problem in one of the seats. We called to have this rectified after which we were given a time to be home (2:30 to 5:30 pm). Unbeknownst to us they had changed it to 4pm to 7 pm. Then they never showed up at all. Will not be shopping her ever again.
If I could give it 0, I would. We purchased over $5k in furniture and waited over 8 weeks to get it including a mattress for my son! One of the items was still in backorder and still hasn't come in. I found it on Amazon and it was $50 cheaper and arrived in We called the store several times and no one ever answers and no one returns the voicemails either. We had to go to the store in person 4 times and finally talked to the manager to request a refund for the back ordered item. He couldn't approve the refund and said it had to be reviewed by corporate. They followed up once and told me they still didn't have a response. Every week I emailed the store manager to get an update on my refund. It took 4 more weeks to get a refund for the back ordered item. I feel like I was scammed and they held onto my money for weeks without interest like it's a money laundering scam. Never again will I step foot into an Ashley's and I hope you see this review before you decide to go there. Order online at Amazon or Wayfair. It's easier and cheaper! Update...I would like to know how the customer service response below would be of any help considering I called customer service over 4 times and was told this is a store matter that I would need to handle with the manager. What is it exactly that you are expecting to do at this point to make the situation better when you couldn't help before?
Timothy was wonderful. He knew exactly what we were looking for! Highly recommend- and when you go, ask for Timothy Green!
I don't even know where to start...I hadn't purchased furniture from Ashley in about 6 years. Now I remember why I went everywhere BUT Ashley Furniture. Horrible customer service. One Ashley quoted us a sales price but then when we went to one close (same day - after shopping around at different furniture stores) to us they acted like we were lying and even called up to that store to see what we were talking about. When we told them we were paying with debit instead of getting their credit card they kept insisting on financing through them. They ask if we wanted to pay to have it "shipped" to the store ($99) or if we wanted it to be shipped to the "warehouse". We chose warehouse because we explained to them that it wasn't far from our house and located in Richmond. They said ok and set it for warehouse pickup. 3 weeks later we get a phone call from Ashley to pick up our table from their warehouse in FREDERICKSBURG...! 1 1/2 hours away from us. The only reason this review even has 2 stars is because the warehouse understood and made it right. It was shipped back to the Hull Street store. As far as the Hull Street store...yeah. Go to Rooms to Go! We received no phone call from the store that our table was there. My husband received a phone call from the warehouse letting us know it was at the Hull location. Hull location never once called us. When my husband showed up they couldn't find it for 20 minutes. Then one rep had the nerve to ask the cashier "why is he picking that up here!? He should have picked it up at the warehouse!" NEVER AGAIN!!!!
I don&'t even know where to start...I hadn&'t purchased furniture from Ashley in about 6 years. Now I remember why I went everywhere BUT Ashley Furniture. Horrible customer service. One Ashley quoted us a sales price but then when we went to one close (same day - after shopping around at different furniture stores) to us they acted like we were lying and even called up to that store to see what we were talking about. When we told them we were paying with debit instead of getting their credit card they kept insisting on financing through them. They ask if we wanted to pay to have it &"shipped&" to the store ($99) or if we wanted it to be shipped to the &"warehouse&". We chose warehouse because we explained to them that it wasn&'t far from our house and located in Richmond. They said ok and set it for warehouse pickup. 3 weeks later we get a phone call from Ashley to pick up our table from their warehouse in FREDERICKSBURG...! 1 1/2 hours away from us. The only reason this review even has 2 stars is because the warehouse understood and made it right. It was shipped back to the Hull Street store. As far as the Hull Street store...yeah. Go to Rooms to Go! We received no phone call from the store that our table was there. My husband received a phone call from the warehouse letting us know it was at the Hull location. Hull location never once called us. When my husband showed up they couldn&'t find it for 20 minutes. Then one rep had the nerve to ask the cashier &"why is he picking that up here!? He should have picked it up at the warehouse!&" NEVER AGAIN!!!!
Sergio was very nice. But tried to pull a fast one by not ASKING if we wanted the 5 year protection plan also straight up lied about the delivery fee. Told us he was giving us a discount from$190 to $169 . But when he forgot to put it on the ticket the young lady helping us asked him he said"the standard fee, you know 169" he tried to be quiet about it but my husband and I both heard him he was 4 inches behind me. Also A VERY rude employee Mahmoud kept interrupting Sergio with other customers he did this multiple times. Then after being told we would be paying in cash he tried to push the financing more than once. Unfortunately we will NOT be returning to purchase a recliner as previously planned after our living set is delivered we will use Haynes. At least no one there tried to sneak in charges and use fast talking used car salesmen tactics. Sadly this will probably be my last Ashley furniture set. And I've already furniture in my house since the day I moved to Richmond 21 years ago 5 complete living room sets 3 complete living room sets and 2 complete dining sets.
Khadijah was great! She answered all my questions, kind, and she was very patient. Additional she was not pushy, very knowledgeable, and understanding of my requests. If you want great customer service ask for her.
It was a pleasure working with Danny; he is a great sales person; and has a lot of patience.
Great, had a awesome salesperson.
Very pleasant experience with DJ our salesman.
Knowledgeable sales staff, helpful & not pushy
Tristyn offered us amazing service! Great suggestions and knowledge!
Khadija was very helpful an understanding an worked with me threw all my problems she’s amazing!!!!
I was greeted by sales rep Danny and he attend to me till the end of sales. He even escorted me to the door just like a gentlemen would. I returned today to exchange some things on my order. He did not hesitate to help me. The other sales rep are friendly as well. I enjoyed my visit at Hull St Ashley Furniture
Sergio took his time listening to my needs/wants, even though I was very indecisive when I first walked in. He reads his customers well, and even though I took forever, I never felt rushed. Would recommend this store and him to anyone!!!
If I could give it 0, I would. We purchased over $5k in furniture and waited over 8 weeks to get it including a mattress for my son! One of the items was still in backorder and still hasn't come in. I found it on Amazon and it was $50 cheaper and arrived in 3 days. We called the store several times and no one ever answers and no one returns the voicemails either. We had to go to the store in person 4 times and finally talked to the manager to request a refund for the back ordered item. He couldn't approve the refund and said it had to be reviewed by corporate. They followed up once and told me they still didn't have a response. Every week I emailed the store manager to get an update on my refund. It took 4 more weeks to get a refund for the back ordered item. I feel like I was scammed and they held onto my money for weeks without interest like it's a money laundering scam. Never again will I step foot into an Ashley's and I hope you see this review before you decide to go there. Order online at Amazon or Wayfair. It's easier and cheaper!
Rita was amazing to work with and completely helpful with all of my needs at my recent visit to the Hull Street location!
We purchased a full living room set from Ashley and couldn't be happier. The service we received from Rita was phenomenal! She went above and beyond! We had our four year old son with us and she was so great with him!! We did have an issue but she worked on it until everything was resolved. We couldn't be happier! We will definitely shop Ashley furniture again because of Rita!
Come see me and make your house a Home.
Rita was great from the moment we stepped in the store. Not pushy. Very knowledgeable on the products offered. Helped us wrangle a 2yr old while showing us furniture that fit our wants for our new home. Thanks Rita!!
5 stars Great experience shopping with Ashley home store. Lisa at the hullstreet location was great and so helpful. Dilevery was right on time and workers were very nice . My daughter loves her new furniture! We will definitely shop here again.
Love so much here friendly salesman lots of options
The nice young lady employee who’s name is tristyn was amazing and very helpful, she deserves a raise ASAP
Sales people are always willing to help you and will work with any budget. Our representative worked with us the entire time and he got some very high end and dependable furniture. Thanks Ashley Homestore.
I enjoyed my experience in this store. I was helped by Sergio and he did well helping me find items to furnish my new home. He also helped me with opening my account and explaining all the terms to me. He was very personable and knowledgeable and I really appreciated it.
Surgio is so professional! They really work with you to get the items you need for your home.
Tristyn assisted us in finding a couch and a TV stand to match our living room. She was very professional and super sweet! We are excited for our furniture delivery date. Thank you Tristyn! -Rachel and Calloway
I never leave reviews but this experience has been awful, the salesperson promised my mattress would be delivered a week ago and when I came in to find out why I hadn’t been called it turns out there was a “miscommunication” and I would be moving into my new place without a mattress. (He said it would be here on Wednesday, he failed to mention the “in two weeks”, after I specifically told him my move in date.) I couldn’t just cancel the order instore where I paid for it, and no one offered to expedite the shipping or even deliver it at all. I regret not going online and just purchasing it there. It seems they’re more concerned with making one small sale. Absolutely no one has done anything but ask me to submit a complaint, despite me speaking to several associates. I hope its very clear how dissatisfied I am, I would hate for that to be “miscommunicated”.
Sergio was very helpful and knowledgeable throughout the process. The options were vast and the prices were reasonable. Sergio was thoughtful about our preferences and helped us to navigate the process.
Khadija toumi Was my sales representative, and she was awesome! My furniture was delivered promptly as promised. I recommend this location for the professional experience!
Great sales person!
Great salesman, extremely patient and courteous. This kind of customer service goes a long way!!!
Rita was excellent. Warm welcime, very friendly with detailed information. Answered all questioned promptly and very explanatory.
Tristan was very helpful finding the right couch for me. I recommend Ashley Home Store for high quality beds, couches, sofas, loveseats & tables in Chesterfield, VA. Thanks again!
Thanks Sergio for making our shopping a pleasure at the Hull St Rd location.
Do not purchase any furniture from Ashley's Furniture. I purchased my living set and it took them 2 months to deliver, 2 pices that came damaged. They ordered strips to fix them and they have still to come and fix it. The 3rd piece they delivered a month later and by gosh that piece was damaged and dirty. Customer service told me they cannot do anything, that i need to go to the store, went to the store they told me customer care takes care of that. Mind you all of this and I am making payment. My neighbor told me not to order from Ashley because of his experience: damaged furniture pieces and poor customer service. I am now here in the store and no one can't seem to help. Ashley furniture is the worst. Buy your furniture elsewhere pls, do not waste your money on Ashley furniture. Poor service. If i would give a negative 1000% I am now.
The Service person let me walk around and look at the living room furniture without hovering over me. If I had a question, he was available to answer it. Prices were reasonable.
The Sales Woman was very friendly and helpful
Geoff was great. He was very helpful. The selections at Ashley furniture were good as well. Awesome sale going on right now!
I came into the store to simply browse for an upcoming move. It was refreshing to not have a sales person following g me all throughout the store. A young woman with blonde hair in a pony tail (sorry can't remember her name) introduced herself and answered my questions then let me look around without pestering me. She was pleasant and gave me her card. I was please with the sales they had going on and the furniture seemed to be of good quality. I will definitely be back to purchase my living g room set and will look for the associate I met that day
Customer service was excellent, thank you Danny! You were extremely helpful and professional. Highly recommend you.
Sergio was a great salesman patient and did everything he could to help us make a choice we were pleased with. Barb and Willie
I did not post this review. My experience was horrible. 3 month wait for furniture I give them ZERO stars and the furniture is poorly made
Great service. Sales rep was very accomodating!
Rita has been extremely helpful from the start to finish of my shopping experience. She spent hours helping me choose the best quality, value, and style of furniture for my new house and went out of her way to make sure that I was satisfied with my purchase. Thank you Rita!
Mohammed was very friendly and spent a lot of time answering all of our questions.
Best experience! Everyone was very pleasant and eager to help me. Khadijah was amazing! She took all the hassle out and was genuinely interested in making sure I was getting the best furniture for the best price! I didn’t feel like just a customer, but family! Already have a date set for delivery!!!
This store has quality furniture and the most helpful sales associates. Tristan helped me and went above and beyond with service at Ashley’s Furniture Store. I appreciated the personal and friendly help that was provided to me by Tristan, on more than one occasion.
Sergio was our sales person and was absolutely phenomenal. From the moment we walked in the door we knew this would be a great experience with his personality and friendliness. He was very informed on the product that we are looking for which was a new bed. Sergio had all the answers to every question that we asked without him having to go ask somebody else for the answer. He is certainly A valuable member of the sales team at Ashley furniture in Richmond Virginia. We will be sending any other friends and family to Ashley’s furniture if they are in need of new furniture.
Rita worked with me at this location & she was absolutely phenomenal. She worked with me every step of the way & made sure that I didn’t leave out empty handed. This was my first move & she reassured me that everything would go well. She worked very diligent & strategic. I am so glad she was our sales person & I had a chance to meet her. If you go to this location , ask for Rita & you will not be disappointed .
Amanda sears is the greatest saleswoman in that whole place!
Amanda Sears was so helpful and a joy to work with. Thank you so much!!!
I came in to buy a new sofa and Amanda was so pleasant! She helped my husband and I find exactly what we needed! She was very knowledgeable and she actually cared about our needs!
Ashley Furniture store has high quality furniture and has great customer service I haven't dealt with a furniture company as well-mannered and respectful as them in my entire life anyone would be blessed to buy furniture from them!!!
Daniel was very helpful, kind, honest and professional. He gave the best possible deal available on my bedroom set. Highly recommended.
Great selection good prices
many problems with the quality of furniture,damages,and so far.
I only wish I read the many negative reviews on Yelp prior to investing my time, efforts and most importantly my money into Ashley Homestore in Midlothian VA. The sales representative appeared very nice (I believe his name was Timothy Green) he seemed knowledgeable, attentive and provided lots of suggestions for what we wanted. He was aware that we were shopping for an elderly parent who had recently suffered the loss of his wife and was establishing a bit of independence by making his choice of furniture after 50+ years of someone else choosing. Dad was actually excited about the purchase and looking forward to the delivery, but after several weeks of failed promises of delivery, this has actually become a bit of a nightmare. How many times can a delivery date change? Particularly when we were informed that Ashley's will not remove the previous furniture and other arrangements would need to be made. So that's what was done with the promise of the first delivery date. We donated the furniture to an organization and now the living room is without a couch and loveseat. The inconvenience and frustration has been mounting and there seems to be no end in sight. Even a refund has been difficult to obtain. Perhaps a call to the BBB will be next.
Great customer service with Tristyn today!!!
My husband and I bought a brand new King's Size bed, and when the bed was delivered, it had a large chip in the wood. The delivery man said that they would have to come back and fix the wood?????It has been 2 weeks, and we have not heard a word from them. The more I think about it, the angrier I get. Why do we have to have a brand new bed fixed? How are they going to fix a piece of wood that is chipped, and why should that be acceptable?
Weak selection of furniture
We were looking for a recliner for our daughter. She wanted an over-sized chair. Chip was very helpful and knowledgeable about the chairs we considered . In the end, we did find a chair that we loved, and also purchased a bed for our grandson. Thank you , Chip!
This was the first time I have been in the store and was looking for a mattress. The prices were displayed and easy to follow, unlike Mattress Firm that I previously visited. The layout was nice and had plenty to look at and compare as the store was huge. Geoff greeted me when I walked in but wasn’t pushy and gave me time to browse and came back around when he saw me interested in an item. I saw other things I like and I will definitely be going back.
My mom and I were looking for some bedroom furniture. Rita was extremely helpful in ensuring we got the best deal and what we wanted. She didn’t force a sale and was very knowledgeable! We will return if we need furniture! Rita also had a great personality. At the end, another coworker Steve was friendly too! If you need furniture, go there!
I am revising my review. I originally was pleased when I bought the furniture. Timothy is great. However, everything from there has been horrible. We never received a call when promised to schedule delivery as promised for 2/27. Keep in mind original purchase was 1/15! We went to store and found out that it was out of stock and estimated arrival to warehouse was March 7! Timothy helped us find another choice for some of the items that could come sooner. However, now, the remaining furniture ... no word... no call... it is March 9th. Called the store, new estimated time is week of March 14. I want to just not get it now, but, as they do joyfully point out on receipt “all sales are final”. We are going back to store today with hopes we can find something “in stock”
Ryan Klutch and Kenny were great to work with. No pressure, no upsell, just helpful in assisting us with details and options. Will definitely come here for future furniture needs!
When we walked in the store we were approached by a very friendly associate Kadija (excuse my spelling). She made sure we found the dining table that was the best match for our new home. She wasn’t pushy but was very helpful and provided us with multiple options, information, and in the end we ordered one of the dining sets. I hope she will be the one to help us when we come shopping for our bedroom set soon!
Hello I'm Latoya Blocker, I stop by Ashley furniture today, and Sergio the salesman was very helpful and help me find a beautiful loveseat and chair. He was very polite and very helpful.
Little did I know that the beautiful young lady who approached would be such a Godsend. I went to Ashley to buy furniture during a tumultuous period in my life and Rita helped me through it with positivity and humanity. She is a salesperson but she is so much more than that. I truly appreciate all that Rita did for me. She made the difference in me staying and buying from your store versus walking out and buying somewhere else. Her honesty, humility, and integrity are refreshing. I also wanted to thank Naijey (sorry about the spelling). She is amazing; very efficient and fast. She should also have a space on the "great customer service " board.; it takes teamwork to make the dream work.
Exactly what I was looking for at a very good price. Salesman was extremely friendly.
My sales person was great. Her card is here. She is located at the Hull Street location.
Khadija was very helpful and tailored to our needs for a new living room set. We told her what we were looking for and our price point and she succeeded in finding us the perfect set. We will be returning for some additional accent items in the future.
Blake. He assisted me and he is AWESOME!!!
I walked in the store was approached by a friendly face and a soft spoken voice. The the gentleman asked me what was I looking for?. I then told him that I was just looking for a L shaped sectional. He began to show me around while explaining the prices and the color contours of each sectional that was available. I was very impressed and and felt special because he took his time to show me each and every last sectional in the store however I did ask him about bedroom sets he continue to show me all the bedroom sets and gave me all the prices that were available that would meet my needs and financial status. Chips customer service was off the chain .He made sure that I had not only enough information and despite of the time of closing he said take your time I'm not in a rush.that made me feel very comfortable so I did purchase a bedroom set which I know I'm going to love and we'll be going back to Ashley's furniture to purchase my living room set. Thank you Chip for all your help and all time spent assisting me in finding the right decor for my home.I t was a pleasure meeting you. Chip should be the number one salesman .😀
My salesman was much helpful and patient.
We had a pleasant shopping experience with Mohamed. He was very knowledgeable and helped us find what we were looking for. We would definitely recommend shopping here.
Timothy Green at Ashley, Hull Street in Midlothian helped us pick out a chair and did a wonderful job. He knew I needed something special to help after upcoming knee surgery. We looked at several and he found the perfect chair. He went ahead himself to try out various ones that would meet my needs so I wouldn’t have to walk all over the store with my “bum knee”. We appreciate the great customer service and also the wide selection. It was the first time we’ve shopped at Ashley and will be back for future purchases.
I love Ashley Furniture, especially Rita, who has been my rep now on two purchases. Whenever I have questions or don't understand something, she always takes the time to get me answers. She is not pushy, but she asks questions to determine the customer's needs. I'll be back in soon to purchase more!
Great service, quick service, friendliness and excellent help!
Mohammed was very helpful with my couch and mattress purchases.
Chip was very helpful and assisted my husband and I with finding the perfect living room set for our home. He was extremely knowledgeable of all the products and very patient while we found the right fit for our needs. There was a large selection to choose from and the prices were on target of our expectations.
Nice place. Beautiful furniture and a nice sales representative, Danny. He was welcoming and friendly.
Very helpful sales people. They went above and beyond to help me try to find something I liked. Unfortunately I found alot of the furniture to be cheaply made.
Mr. Timothy Green was a wonderful salesman. He was very knowledgeable, attentive, and courteous. He reassured us that we picked the perfect bed and mattress set for our guest room. I would definitely recommend him as the salesman to go to. ~Mr. & Mrs. Ivory Cary
Christopher W. Was very helpful and pleasant as he help me find exactly what I was looking for.
Sergio was excellent! He was a great help!
Geoff was awesome! We came in knowing what we wanted and he quickly got us all taken care of. Honored online prices which was great! Definitely will be back!
Steve helped us out. He was great, not pushy but really helped us choose the correct bedroom suite for us. Thanks again for a great experience in buying our new furniture.
Danny is amazing! Very helpful and knowledgeable! We will use Danny from now on!
Very professional and courteous
Amanda was great, service was spectacular.
Had a great experience working with tristyn, she was very helpful and pleasant to work with. Would definitely come back to buy furniture from her again. There was a manager on site that needs to work on his people skills, but my salesperson was great!
DJ was great to work with. Got a mattress and cute sofa for good price.
Ordered beautiful sofa set and kitchen set in January 2019 almost 30 days ago. Salesman Mohammad very nice and knowledgeable; however, was promised furniture in two weeks and been 30 days. Have been told three separate dates it would arrive. And each day I call the response is it will be in tomorrow. Tomorrow never comes. Cancelling order and going with Lazy Boy. Guaranteed 10 day delivery.
Terrible experience.Do yourself a favor, shop online you will get a much better price! Ashley furniture stores are franchised and can charge what ever they want. I could have gotten the same items for $650 cheaper online, even with their false claims of "60% off". They said they would price match but it took 8 phone calls, 5 messages and several days just to get any response from the salesman/manager- Danny. I ended up getting about $200 back. What a joke this place is. Sonia was pleasant and helpful I give her props for her customer service skills. Either way, this will be the last time I shop at Ashley. Put that up on your review wall!
Thanks to Rita My daughter is really going to enjoy her new bedroom set. Miss Rita went over and beyond to help us feel like we were family in the store. Enjoyed spending time in picking out furniture for our house. Because of this we will be back to visit Ashley furniture.
I cannot say enough about my experience at this store. I was looking for a sectional and there were so many options! DJ, my salesman, was very knowledgeable and helped me find exactly what I was looking for at a great price!!! I recommend you shop at this store for your furniture needs....
Patricia was very kind, considerate, patience and helpful. A very calming demeanor. Thank you will my friends to come see you.
So kind and helpful. Great furniture at cheap cost.
Sergio helped me and my wife with our lower back pains. Came in for a recliner, he asked me about why I liked the recliner I picked out, then showed us the best mattress setup we’d ever seen( after I insisted I didn’t need a new mattress). Purchased the Tempurpedic months ago from him, and my wife and I were discussing what may have lead to us feeling a lot better lately... and we both agreed... thanks again Sergio 😀
Rita was extremely helpful and knowledgeable. I appreciated her assistance in selecting furniture for multiple rooms, while working with a very tight time frame.
I had a very good experience at Ashley Furniture.
Sergio helped me with the purchase of my new Tempur-Pedic Bed and made it easy. He was a great help and was an friendly person to talk to, definitely will be recommending him to my friends and family. Appreciate the help bro
First time ever in this store! I was able to find exactly what I wanted and have it delivered in three days. Geoff was a big help to my dilemma! Thanks so much! I will be back!
I went in looking for a few things for my house. I was greeted by Timothy Green. He explained what was on sale and was patient as I tried every sofa, loveseat and and mattress in the store. He was very honest as he helped me pick out just what I needed.
My Mom just purchased a new bedroom set today. Our salesperson Khadijah was super great
David was great. He assisted us in picking out a great living room set and went above and beyond getting me and my husband a very reasonable price for some very expensive living room furniture and a very exquisite coffee table. We will be forever grateful to David for all his hard work and his supreme customer service that he displayed to The Hunters.
It was a pleasure working with David! His knowledge of the products and first rate customer service transitioned my wife and I from window shoppers into buyers!
Best experience with Tristen!! She was amazing from the moment I walked in the door to the moment I left! I can’t wait for my new set to arrive! Definitely will be back!!
Amanda and Jeff were both very helpful
Our salesperson was Tristan. Before we walked into the store I told myself I was not going to buy anything today. She changed my mind, very attentive, very friendly, and professional. Give her a raise immediately, hold on to her, good people like her are hard to find! She's the best!
I went to Ashley home furnishing today browsing, a special deal caught my eye and I approach this sales person by the name of Timothy Green who was outstanding,polite,nice and professional while working to get me exactly what I wanted, he took time to explain things to me which best met my needs and that was affordable. This sale person to me is rated as number 1 the best.
Wonderful experience. Tristan was most helpful in finding exactly what I was looking for. She quickly tuned in to my taste of design. She was knowledgeable and a dream to work with. I consider her our personal shopper for home furnishings.
Went there because of a "sale" ?? Original prices were very high sale prices were more normal to what furniture was worth...then high delivery charge and they didnot take old furniture away. I went somewhere else.
We ve been looking for a couch for 7montha couldn’t find the right one. We were helped by Khadija she suggested the couch and we loved it perfect match for our living room. Khadija the sale rep was very friendly and welcoming, she explained the options we have and was very clear with infos about insurance and delivery... very satisfied with the sofas and the awesome customer service .
Timothy Green was very patient and worked very hard on our furniture purchase. His customer service was excellent. I would recommend him to anyone that is looking to purchase furniture.
Researched mattresses online and found a number of good choices to replace one in a child’s bedroom. Worked with my salesperson to let her know what I was looking for and my budget. She was courteous, helpful and worked hard to honor the pricing I had found on the Ashley website. Overall good experience with sales staff. However, was aggravated by the charges lumped on the sale by Corporate Ashley. I didn’t need the mattress delivered and I didn’t need anything hauled away. I just wanted to pick up the mattress I just paid for at the loading dock or wherever at the back of the store. Ashley tacks on a delivery charge of $25 to which I say. Why? They say, we have to order and get the mattress to the store. What? That cost should be included in the hidden overhead markup that makes up the overall price. Don’t tell me the mattress costs X amount of dollars and then tack on a bunch of charges when I go to pay for it. I felt like I was buying a mattress from a cell phone provider. I still bought the mattress, and I’m still waiting to be notified that it has come in so I can pick it up so we will see. Maybe they will charge me a parking fee when I go to the loading dock. Anyway. Good store. Helpful staff and looks like good furniture, but watch out for the additional tacked on charges.
Great salesman - very patient and helpful during my purchase
Trystan was very knowledgeable and extremely helpful. She found exactly what we needed in just a couple of minutes. We were super impressed.
Great service. Comfortable feeling while purchasing our mattress. Did not feel pressured to spend more money and was offered multiple options.
Rita was amazing! She helped my grandpa find exactly what he was looking for and was so friendly. She even worked with her manager to get us the best price possible.
Overall was a good experience.
Khadija T. was an amazing saleswoman! Let her know what you are looking for as soon as you walk in and she will show you everything in the store that meets your description.
Amanda was a wonderful person to work with! She was so patient with us as we measured our favorite pieces. We will be going back to make a purchase.
My husband and I went into the store knowing almost exactly what we wanted, but wanted to make sure we looked at all of the options. Sergio was very knowledgeable, personable and went into extreme detail answering any questions we had about the furniture, pricing and payments. He helped my husband measure each sectional we sat on, and told me to pull pillows off the shelves and redecorate each sofa to my style until I found the one. We were very pleased with the service Sergio gave us and can’t wait for our sectional to be delivered!
Timothy was very helpful in showing me different options that were within my price range. Thanks!
Geoff was not pushy, he gave us space to make a decision and was able to answer all of the questions we had. He provided great customer service.
Tristyn was awesome!! Even though we sat on every sofa in the store she was patient and fun to work with. She had extensive product knowledge and once she had a feel for what our dogs might like she assisted us in finding a sofa we would all love for many years to come. Thank you so much!!
We Had a great experience at the Hall Street Ashley today. We had a great sales associate Tristan she was very helpful very knowledgeable and let us make our decision and helped with every question possible! I would Recommend Ashley furniture and Tristan to anyone who needed great furniture.
I went to Ashley homestore looking for a new coach and stayed because of my sales associate Tristyn. She was so helpful and patient with my wife and I. Tristyn was mindful of our budget and was wonderful about showing us our options.
Rita was a big help not pushy like others we have encountered. She was very kind & patient with our needs & requests. Will definitely recommend her
Danny was an excellent person. He took care of well and he was very polite and helpful. That is the reason I have recommended my nephew to buy his future from him as well.
You need to talk to Geoff. He gets the deal you need
We had a very pleasant salesman help us. (Tim Green) He was never pushy or made us feel pressured at any time. He was available for any questions we had. Our store experience has been very enjoyable.
Where I got my couch.
my husband and I were in this store to buy side chair tables (didn't buy- we wanted to think about it more) and we also saw a bench that was a take home today item that we loved. Sergio was writing up the sale and asked for our email address which we did not want to provide. did not feel this was necessary to but 1 out and pay cash just out right....not payment plan being set up. Nothing against Sergio-he was great! Just did not want to give the email address to anyone. get enough SPAM on now!!! So, needless to say we did not purchase. This should be our choose to provide the email address-was NO need for Ashley to insist on this. I realize you have it now but I felt that this should be changed and a required item that you need. I gave it because I CHOOSE to. thanks for listening.
Danny did a great job finding us exactly what we were looking for.
Sergio was awesome. Made a professional recommendation. Great deal
Trystin was extremely helpful and made our shopping experience with Ashley’s furniture great
When I come to Ashley Furniture, I always look for Stephen Banks. He is professional, approachable, and pays attention to what I need. He is a great asset to Ashley Furniture and a great man.
Amanda was awesome! Very knowledgeable and helpful with all my concerns. She made this my best/favorite experience ever with Ashley on Hull Street.
Wonderful experience salesmen Steve M Banks was very professional, knowledgeable listened to my needs of what I was looking for
Great experience. I had done some pre-shopping online so I already had an idea of what I wanted. Blake was amazing. He took the time to really listen to what I was looking for as well as my price point. He showed me several options without wasting my time on pieces he knew I wouldn't want. I walked out very please with my selections and the great deals. Blake's customer service was 1st rate.
UPDATE: 9/20/21 - I wouldn't buy another piece of furniture from this place for any reason whatsoever. This store and the Broad Street store have become so lousy. We were lied too! I feel nothing but remorse for purchasing our bed frame and mattress and box springs from Hull St. And wish I had never purchased my couch and end tables from Broad St. If you like being disappointed, repeatedly, then this is your place. 3 years ago - Nice store. Good customer service. Beautiful furniture.
I went into Ashley to buy new furniture for my new home. I had the pleasure of working with Krista. She made my buying experience a breeze!! She helped me make some great choices. Thank you Krista
Blake was AMAZING! He was very knowledgeable and also personable. He gave great presentations along with allowing us to venture off and explore a little on our own. When we found something we loved, he sold it, gave detail, spoke on warranties and what he suggested to make it work FOR ME! Again.. he was AMAZING!!!
Betty was amazing! Helped me to find exactly what I needed!
Khadija was very friendly helpful knowledgeable sales person. Love our experience can't wait for new living room suite to come!
Kamal excellent customer service , very friendly, very knowledgeable and gave us time to look around without pressure, would definitely purchase from Kamal again
Khadija was excellent.
For additional details on the offers on this page, click here to learn more.
0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.