Ashley Store Midlothian, VA

Sharena was the best! My husband and I walked around the Chesterfield store when she found us and showered us some options of DuraPella Collection. She took time to explain the benefits and what other options we have in the pieces. She was easy to talk to and very relate able. She even talked us through all of our financial options and seemed excited to work with us. Sharena is an exceptional associate and I don’t think we would have walked out with a furniture piece if it wasn’t for her! She deserves 10 stars!

Khadija was fantastic! Low pressure, maximum effort. She gave me the space I needed to make a good decision, and even pushed to get me the best price!

Everyone was very helpful

Sherena was a big help with our purchase. Really appreciated the help, thanks! I’d we have any more furniture needs, we want Sherena to assist us. She was a delight and the store is lucky to have her!

Sherena did a great job of fixing me up with a beautiful kitchen table set.

Khadija was awesome, knowledgeable about financing options and merchandise

Sherena our sales person was very helpful in getting us a new mattress!

Dylan was a delight to work with. He was so impressive I returned and asked for him. He deserves kudos!

Hailey was very professional and easy to work with. I encourage anyone looking to purchase furniture reach out to Hailey!

Sherena was excellent and was willing to work with my budget and help get the couch delivered on a date of my desire.

Khadija was very knowledgeable and helpful. If you ever need assistance please ask for her

Experience was great. Hailey communicated well and explained everything properly. Glad we bought the couch

Khadija has been great and very helpful to me. She made sure that I got what I needed.

Sherena is a nice person and very helpful, she helped us alot. We got an amazing bed and an amazing experience

Khadija & Keith were very helpful in our buying process!

Great attention from Stephen banks. Highly recommended ✨

Sherena is very professional and knowledgeable, she went above and beyond to make sure we were happy and satisfied!!!

Sherena was so kind and helpful and she was also customer friendly We will definitely come back Thank you so much Ashley Sherena

Khadija was fabulous! I loved the piece of furniture but had any other salesperson come to me I would have left. I actually bought the piece because Khadija was not pushy and is just a delight to work with! We look forward to working with her in the future

Great experience with Sherena! She is warm, friendly, knowledgeable and let us take our time and decide at our own pace. She kept in contact throughout our visit without hovering or making us feel pressured. I'd definitely shop with her again!

Hailey was great!

Sherena was very kind, attentive, and honest. We appreciated her input and would definitely recommend asking for her help.

Eddie and Hailey were so great. They answered all questions and humored our million questions throughout the whole process. It did not feel like a stressful experience like furniture shopping in the past has.

Sherena was great she heard my needs and I left happy!! SVed me time!

Sherena was very knowledgeable, kind, courteous, professional I would definitely recommend Sherena and Ashley tor your furniture shopping.

Sales associate is great she went above and beyond for me thank you so much Khadija

We had an excellent experience working with Sherena Shaw. She was incredibly patient and took the time to thoroughly understand our needs, guiding us thoughtfully through every option until we felt confident in our purchase. Her support made the entire process smooth and stress-free.

Great experience, KHADIJA was very professional

Serena was very helpful and nice

Very helpful and very nice will be back

Friendly staff, clean location with nice display! I enjoyed my visit there with my family !

Khadija really was nice and very helpful would ask for any day🙂🙂

Khadija was awesome! She Made sure we got everything we needed and was super attentive.

Sherena was so awesome. She took her time with us and made the experience a great one!

Super quick & exactly what we wanted.

Elliott was so helpful, knowledgeable, friendly and overall amazing in helping my husband and I purchase new living room furniture. She was supportive and did not push us into anything. Very professional and highly recommend her and Ashley Furniture.

What a great guy!!! I am very indecisive and he was extremely patient and ensured I got what I wanted!!

Khadija was wonderful. She sold us a bedroom set and king mattress. I also loved the fact she spoke French so I could practice with her :-)

Rich was extremely kind, efficient and knowledgeable and we bought exactly what we needed and wanted. Great service!

I want to echo and support the review above because this is clearly not an isolated incident. I’ve personally witnessed how Ashley Furniture handles post-delivery damage claims, and the pattern is deeply concerning. The “repair first, replace second” policy is already questionable when significant damage is present, but outright denying responsibility and refusing to provide the alleged delivery photos is unacceptable. When a customer spends thousands of dollars, transparency and accountability should be the bare minimum. Blaming the customer for severe damage discovered immediately after delivery, before the furniture was even used is unacceptable. It’s a complete lack of integrity and customer care. The fact that multiple people have now shared nearly identical experiences says a lot. Buyers should be aware that once the delivery is signed for, Ashley Furniture appears to do everything possible to avoid making things right, even when damage is obvious and promptly reported. Proceed with extreme caution before spending your money here.

I’m so glad I came across these reviews before going there. I’ve heard similar experiences from multiple people, but reading about how a brand-new, $5,000+ couch issue was handled is honestly next-level disappointing. If this is how problems are treated after the sale, that’s a huge red flag. Definitely makes you think twice.

DO NOT ORDER FURNITURE HERE!! Paid over $5000 for a large sectional couch and on day of delivery the movers INTENTIONALLY hid damage from my elderly mother who signed over satisfaction with delivery. Within two hours of delivery I moved two pillows and observed a massive gash in the fabric with exposed wooden frame that appeared eaten away and severed. After IMMEDIATELY submitting a claim with pictures, video and explanation for replacement. I was informed that Ashley is “repair first replace second” which I indicated was unacceptable and I would not be accepting a patch job for damage caused by the warehouse. They then got back to me saying that they would be doing neither bc “the damage was customer caused and the delivery people took pictures.” How? The couch was sat on by nobody and existed in my home for two hours. I demanded to see the photos which they refused to send. BBB has been contacted and claim filed. I am absolutely floored that they would treat someone this way who spent this much money in their store and in no way attempt to make it right. After this I’ve heard from about six people with similar experiences. DO NOT SPEND YOUR MONEY HERE.

Khadija was very thorough with her explanations. I will certainly ask for her with future purchases.

Had the BEST experience with Elliot S today! Very warm and personal experience. Made this feel like 2 friends hanging out. Elliot was very knowledgeable and was able to easily direct us through the options. We are very happy with the experience and our purchase today.

Rich was pleasant and easy to work with.

Rich helped us out and was patient through the whole process to get us our new bedroom furniture and mattress.

Kadijah was the best! Most helpful and supportive. Found exactly what I was looking for.

Bo was great—kind, fun, and helpful! He stayed after he was scheduled to leave to help us. Kim, the manager, was also great and answered some questions we had. They have a lot of pride in their company!

My husband and I had a very good experience with Bo as our salesman at the Ashley store on Hull Street in Midlothian, VA. We were there for a long time, looking at a lot of different couches and recliners, and trying many. Bo was near enough for us to catch his attention if we had a question, and he had thorough answers to everything we asked. He was professional and friendly. We found the ideal furniture for our needs. We are happy it is scheduled for delivery just a week after our visit to the store.

Rich was amazing at the Midlothian Va. store!!! He was very helpful, listened to our needs and got us exactly what we were looking for. He was great with our kids and very patient. Thank you Rich for all your help.

Khadijah was awesome and provided wonderful customer service!

Khadija was very helpful. She listened to my wife and had a meeting of the minds of what was wanted. She has patience and very personable.

Bo knows his stuff and is super friendly and easy to work with! We walked in with an idea of what we liked, explained that to him and that we had two dogs who would likely be on the couch a lot and within minutes he found us two amazing options. The only problem we had during our meeting was trying to decide which version we wanted!

Bo Knows!

From the time I entered up until I left the sales associate Rich helped me to find the right furniture. I was very specific in what I wanted and very particular about the set up and Rich was very patient and able to find what I was looking for. I Will be returning for all future purchases and asking for Rich!

Rich was amazing! He allowed us to walk around without following us and harassing us. He let us do our thing. Once we were ready he was so helpful with answering our questions and even showing us stuff about the furniture and how certain pieces worked. He was perfect!

Rich made the process so easy to get it done and delivered quickly. Would definitely recommend.

Bo was so helpful and patient. 10/10

Received excellent hassle free service. I appreciated the professional service Stephen provided.

They have really nice displays on the floor. I met with Juan who was very patient, kind and knowledgeable about the process for my first time buying furniture with them. I got the table that is displayed and got the 5 yr protection plan. I def recommend that!

Had a fantastic experience at the Hull St. location! Rich was awesome from start to finish!! He helped us figure out the best options for our space and gave us time to really consider what we wanted. He wasn’t overbearing yet was approachable and knowledgable! Thanks!

very helpful and kind workers

Great service !

I recently bought a kitchen table set from Ashley and had a great experience! Khadija was helpful throughout the whole process from picking out the table to replacing one of the chairs that was broken during shipping. She made the process easy and stress free. I would highly recommend Ashley to anyone looking for new furniture!

Khadija was amazing. Thank you lady friend for making the process easy and most importantly helping me purchase what I wanted.

(Translated by Google) Excellent customer service, Bo helped us the whole time, delighted with the furniture we ordered, it arrived super fast. (Original) Excelente atención al cliente Bo nos ayudo todo el tiempo ,encantada con el mueble que pedimos llegó súper rápido.

Very helpful. Wasn’t pushy. Made us feel comfortable about our purchase decision

Stephen gave customer service. You should ask for Steve.

Staff were extremely friendly. Salesperson Stephen Banks in particular was a joy to work with. Personable, professional and not pushy everything you want from a salesperson

Absolutely terrible customer service...they get the sale, get their commission then you are forgotten. Will not be returning. Not worthy of one star, would not allow zero stars which is more accurate. Absolutely terrible...

I ordered furniture in mid-September, it arrived on time, delivery was fine, however, one of the items I ordered did not fit in my space. The delivery guys did not take it off the truck. I spoke to someone at Ashley that day and she stated she would check on a refund since it didn't fit, but I would likely receive store credit and someone from my local store would contact me soon. About 2 weeks later I get a call that I could only receive store credit and I could go in at anytime and use it. I went in that weekend and picked out an item that would use most of the credit. Because it was a Saturday the people helping said they could not confirm my credit, but everything is fine, my item would be delivered on Friday. On Thursday I noticed that I had gotten no confirmation emails or communication of a time for delivery so I called the store. Apparently there was a note in the system that I had no store credit. No one contacted me about that. I told the person what happened and they said they needed to speak with their manager but they were not there as they were off on Thursdays and Fridays. She advised that someone would call me Saturday. No one called me on Saturday. I just called today at 1017 am and got a message on the customer care option that it was outside of business hours and their business hours are 800 am to 500 pm, so my call is during business hours. I called back to speak at someone at the store, however, there was no answer, it just rang. Maybe this 1 star review will motivate someone to work with me to resolve this issue. This is ridiculous. I will not be purchasing anything from Ashley again, and I do not recommend them.

My husband and I recently bought two recliners from Ashley Furniture, and we had a wonderful experience. Our sales associate, Khadija, was fantastic. She gave us plenty of space to browse at our own pace without feeling rushed or pressured. Once we narrowed down our options, she was extremely helpful—patiently answering all of our questions, explaining the features of each recliner, and giving us a clear breakdown of the pricing for each choice. Her professionalism and friendly approach made the whole process easy and enjoyable. We’re very happy with our purchase and with the excellent service we received from Khadija!

Chris was extremely helpful in our purchase. He was not pushy and forthright about everything he made the process very easy

Came in to look at a couch we liked online for a kids bonus room. Chris greeted us and went over everything in detail. We ended up purchasing the couch, and he was able to get us very fast delivery before the holiday. Great service.

Chris was a wonderful salesman. We enjoyed our experience at Ashley and are very pleased with our purchases.

Awesome customer service a sales rep. Khadija Such a professional an on point worker.

Khadija (sales person) was awesome, very helpful, delivery service left a lot to be desired

Chris was easy and great to work with. Very personable and made sure we were aware of all charges.

Khadija was awesome! Great customer care!

My experience today was pleasant! My sales person was Chris, and Chris was awesome!! Thank you for your great service

It was very good. Staff friendly, professional and efficient. No one was pushy, but available to assist when needed. Especially, Khadijah who assisted us, being there just as we needed a sales person to assist with our sale. Plenty of choices and prices food. Better with sale.

Pricey and not the best quality.

Chris was very professional, caring and considerate. He was very knowledge of the products/furniture were interested in. I will definitely recommend him to others.

Very nice store. Well kept, clean and presentable. Entire staff was very friendly and willing to help with any questions. Khadija was especially nice to work with. She was very professional and extremely knowledgeable about the products. She helped me with a mattress purchase and was kind enough to work with me on delivery and make sure it got to me when I needed it. Then she even followed up to make sure everything was OK after delivery. That's not typical customer service these days. I very much recommend this place and Khadija.

Khadija helped my husband and I a lot and was very informative on what every product specifications are

Chris and Khadija were fantastic in helping us find furniture for our new home. They were extremely professional and their knowledge of Ashley products was outstanding. I would recommend Chris, Khadija and Ashley Furniture to assist anyone with there furniture needs.

Mr. Chris was a great salesman to work with. He was very knowledgeable and patient. We definitely will come back.

Upon walking into Ashley Furniture Chris made himself readily available. He stayed close by and was there for any questions. He was very professional and customer focused, patient with our decision making. Thank you.

Chris was a pleasure to work with. He was a good listener and didn’t try to sale me on something I didn’t want.

Chris was incredibly helpful in picking out a new sectional for my home. Thanks again!

Thank you Kadnija!! I appreciate your patience while I decided on furniture pieces! I LOVE the chairs and paintings.

Worked with Christopher Wallace to buy a sectional couch. Fantastic guy to work with highly recommend.

Khadija was amazing! Never in a million years have I thought buying a couch would be so soothing and easy! Wonderful personality and awesome all the way around!

Mr. Chris was extremely nice, helpful, and professional. We didn’t feel pressured at all while shopping. He gave us some helpful information and gave us the space to look around. When we were ready to make the purchase, he made sure we were taken care of. When we need more furniture, we will definitely be back to see Mr. Chris!

Katina is amazing, The staff is very patient, customer friendly, Clean facility awesome customer service. Highly recommend

Sales consultant, Christian, was very nice greeting & helping us. He recruited his manager’s help when he wasn’t sure of the answers.

Chris was the most helpful, courteous & professional associate! He helped made my purchase experience amazing! Would highly recommended working with him! Thanks Chris!

11 Oct 2025 Dylan was very professional and knowledgeable on the product he sold us.

I had a wonderful experience at Ashley! Chris was such an amazing person to work with when picking out furniture for my future home! It was such a smooth and positive experience. If you’re in the market for furniture, go see Chris at Ashley on Hull!

Check the website pricing before you buy in the store! If it's lower, then ONLY visit the store to see it in person and then go buy it online to save time and hassle. We recently saw a set off furniture we liked online, so we went up to the Hull Street store to check it out. When they put together the in-store price, it was almost double the online pricing. Sales Manager came over and rudely questioned if we were looking at the right website and if we had entered our correct zip code. Come on! She eventually matched the furniture prices and then even tried to ding us extra on delivery compared to online. It was pretty insulting and not the way to earn someone's repeat business. In all, the whole buying process took close to an hour - mostly fighting with the sales manager to match their company's own online prices. Even the whole sales process is antiquated - each item number had to be written down and then manually entered into the system. If we had walked out and bought on our phone after seeing/touching in person, it would have all taken 5 minutes. Lesson learned. One star for the actual furniture. It seems to be good quality, and we're happy with it. One star for our sales person, Juan. He was nice and meant well despite his manager's antics.

My 1st time visiting Ashley Furniture, I was warmly greeted soon as I walked in the door by Mr Christopher Wallace, explained all sale process, and answered any questions I had, i'm a completely satisfied customer. FYI I will be back, thank you.

Kadija help me pick exactly what I was looking for.

Customer service was excellent!

My salesperson Chris was absolutely amazing. He went over and beyond to get me everything that I needed

I had a fabulous consultation and sales experience. The staff is very knowledgeable and friendly. Katina is great!

Great experience, friendly sales person. Excited to get my new furniture!

My first time buying furniture from Ashely and I can say it was an amazing experience! A huge S/O to Dylan ! He was spectacular and saved me a huge chunk of money! You go Dylan! and it was his first week on the floor woohooo! I highly recommended 10/10 ! Im overly satisfied!

Had a great experience- Chris was very friendly and helpful in our search for bedroom furniture. 5 stars!!!

Chris was very helpful on both of our visits and knowledgeable on all of the items we were interested in. We will be returning for more in the future.

I was greeted by Chris upon entering and he was wonderful through the whole experience! He wasn’t pushy. Respected my budget. And made my son a part of the shopping experience. Truly a great salesman! I will be looking for him when I return to upgrade other rooms

Good service. Fast and easy.

Bought a new sectional with Chris today. He was very professional, knowledgeable and understanding on our budget and what we were looking for. Will certainly use him again if we have a need.

Chis was a great salesperson. He came in on his day off to help me with my purchase after we met up a few days earlier.

Very professional and courteous. A pleasure to work with.

KHADJIA was amazing! We were buying a new home and she helped every step of the way with our furniture selection.

Cheis at the Hull st location was amazing he meet my family at the door and go us what we need and got us the delivery date we wanted also. Great service.

Dylan was great!

Chris was so nice and helpful! We were looking for a new couch with some specific features and he helped us find exactly what we needed!

Chris, Was wonderful! He showed great customer service, and didn’t try to give us a hard sale. He made our experience seamless.

All aspects of both my recent visits have been superb!! Great customer service to me and everyone I saw them waiting on!!

I'm writing in reference to the Ashley store on Hull St., Road & a particular employee by the name of "Bo". I should first mention that as a former retail multi unit Regional Sales Manager, I know how to look for (recruit & hire) people that can deliver superb customer service. I did so for many years. With that being said, Bo is someone that I would have surely recruited out of Ashley furniture because he is a fabulous salesman who takes his time with his customers, goes the extra mile & makes the whole experience pleasurable. Our house experienced a flood & we have been going back-and-forth to that Store at least 5 times or more. Bo is always there to happily greet us & assist us to coordinate carpets, curtains & whatever else we need help with. He couldn't be nicer. I would love to see him receive a raise, bonus, promotion, whatever you are willing to offer him because he certainly deserves the best.

Total incompetence at the highest level. We ordered a couch, a dining room table with chairs, and a rocking chair which was on sale because it was the floor model. The buying process was fine but on delivery day, only the couch and table showed up. So then I had to miss a day of work to recieve the rest of the stuff. On the second delivery day only the dining room chairs showed up, and nobody seemed to know where the rocking chair was. I asked if I could just have my money back for it so I dont have to miss any more work. They said no because it was a final sale product even though no one at the time could locate it. They found it in a warehouse about a week later and supposedly delivering it today. We'll see what happens. Ive lost more money missing work than I paid for the chair, and the fact that losing the chair and/or not being able to deliver on the agreed upon date is not an acceptable reason for refund is a joke.

We were greeted very cheerfully as we entered by Khadija. She was very helpful, informative and patient as we decided which sofa and chairs we wanted to purchase. The actual purchase process was quick and easy. We will be back!

Chris was awesome! Very knowledgeable. He showed me many different options. Highly recommend!

Had a great experience. Went above and beyond to help us get what we wanted. Would definitely recommend getting your furniture here.

I had a very comfortable and pleasant purchasing experience today with salesperson, Chris. He was knowledgeable, friendly and not at all pushy. Chris listened to me and helped me to find exactly what I needed. I would highly recommend Chris if you are shopping for furniture at Ashley on Hull Street.

Chris was amazing! He was so helpful and made us laugh through the whole process. I would definitely use him as a salesman again. Love Ashley Furniture.

The customer service at this location has been top tier. We had a small issue with the factory itself and everyone at the Hull St location has been so helpful to fix the issue. My partner and I are repeat customers and would recommend this Ashley Store location to anyone and everyone!

Do not purchase the Protection Plan. And do not trust any warranty. Purchased a sofa in January. The cushions started showing integrity loss in June. I called the store twice and never received a call back in July. Filed a claim with the Protection Plan and it was denied saying it's a manufacture issue. Went to the store in August and the manager totally agreed with me and said I would receive a call from corporate. They said they would not replace the cushions just the fabric. I sent pictures where it show the cushions sinking in by up to 3 inches. Do not buy Protection Plan from them. When they say the delivery cost will be discounted $100 if you buy the Protection Plan, they just change it to curb side delivery. And will not bring it in your house. I live alone and doing this was not an easy task. That is why I wanted to pay full service delivery and did not need the Protection Plan! No pets also, so why do I need to pay this extra coverage that was denied? Stay away.

Chris was very informative and attentive. He made sure to go above and beyond to make sure I was able to get what I wanted within my budget. Excellent customer service.

We had the pleasure of working with Chris while purchasing our new couch, and the experience was outstanding. He was incredibly knowledgeable, professional, and charming throughout the process. What stood out most was the kindness and patience he showed toward my wife and son it truly made us feel comfortable and valued. Thanks to Chris, the entire experience was smooth and enjoyable. We’ll absolutely be returning to see him again for future purchases!

Thanks Chris for helping us find the perfect accent chairs!

Chris was wonderful! Pure professional and trustworthy. Would recommend Chris and Ashley to all furniture buyers.

Chris was very helpful in navigating the ins and outs of purchasing new furniture for my husband and I’s home. He worked dilligently to ensure we went home with what we wanted!

Bo Randall was an absolute pleasure to work with. He was professional and kind. I plan to refer others to Bo and Ashley's.

We were very happy to make our purchase with Chris. He was accommodating and easy to work with.

Khadija was very helpful and attentive while we browsed the store looking for new couches. Appreciate all the help and excited for our new couches.

Chris gave exceptional and professional service. If in need of furniture go see him.

Chris was wonderful showing what Ashley had to offer. VERY patient with check out process

Khadisha was very friendly and helpful.

Awesome Customer Service!!

Chris was extremely helpful and has exceptionally well customer service.

Straight to the point which I love no rig around the roses Khadijah

Chris was a great help and wonderful salesman. I look forward to working with him again.

OMG ...Chris is amazing. Treated us like family. We'll be back with other furniture needs. 😍

Bo was so helpful and easy to work with! Just the best!

Chris was great to work with, we did not feel pressure at all.

Excellent service. The patience and professionalism was superior. I am now a customer for life!! Thanks, Don

Very good salesman good bed side manners.

Chris met me at the door and made the purchase of my new couch seamless.

Awesome Customer Service Khadijah.

Good furniture, great salesmanship!

Chris was so very helpful and all so delightful to make my purchase! Will be back for sure!

Extremely disappointed and feel the need to caution others. My sales agent, Greg, used deceptive tactics—like secretly enrolling me in a $500+ protection plan without my consent-luckily, I caught it and had it removed, but it made me question everything. I also clearly stated I needed my couch by mid-August; which he promised 8/7 arrival to store when purchasing, then 8/9 when I asked for udpate he claimed it was “entered wrong” and is not sure when it will arrive now. When I tried to address these issues, the store’s response was like passing a hot potato—everyone said it was someone else’s problem, and no one helped. I’d strongly caution working with certain sales agents at this store, and based on my experience, be wary of the culture at Ashley on Hull Street.

Chris was wonderful and was very helpful in helping us find our perfect sectional!

Chris, was totally awesome. We do business with Ashlee because of him.

I am so happy I came to Ashley's furniture store. I met a wonderful sale representative name Mr Chris. . He was so very helpful with all of my furniture need . The purchase was breeze. When you come to Ashley's furniture please ask for Mr. Chris you will have a great experience.

Simplest purchase experience!! Bo was so knowledgeable that the process was very time efficient.

Me and wife bought a sectional and a recliner with help from Chris. Great guy helped us with anything we needed. Highly recommend this nice gentleman.

Chris was amazing to work with at Ashley furniture store. If anyone needs help finding a couch he’s your guy!!!

Worked with Chris today! He was amazing. I must have asked for a hundred different prices 🤣. Thanks Chris

Loved the experience we had at this store, the sales associate Chris was amazing. He was very respectful, patient, and understood our needs to help us choose the perfect furniture for our home.

Khadija at the Hull St location in Richmond, Va was amazing. She was friendly and very helpful. She showed us inventory, but also gave us time to process and make a decision on our own without pressure. We were able to find what we’re looking for and she was great. Thank you so much for your help!!

Chris Wallace was amazing and attentive with conversation and hospitality

Bo is awesome!

Chris Wallace was the sales person. He is very aggressive and I felt rushed the whole time. I liked him the beginning until it was contract signing time. He got noticeable upset with me because I chose to read what I was signing. I really wanted to cancel everything, but the lady that works at desk was kind and manager. He never said thank you for your purchase. I had a few other things I wanted but I will get them elsewhere. He will not be my sales person.

My experience was fantastic. Khadija was the person whom helped me with finding exactly what I was looking for. Very knowledgeable about the financing options. She also worked at a great pace to get me in and out of the store quickly smoothly and with everything I needed. I did not have much time the day I stopped by the store. She worked diligently to assist me. I was in and out of the store in less than an hour. And my furniture was delivered 2 days later. What more can you ask for?

Good quality furniture and great customer service

Very helpful went over and beyond attend my desire purchase

We had an amazing time with Mr. Chris. He is very knowledgeable and walked us through all the store had to offer. I would recommend him the next time you stop by Ashley Home store.

THANKYOU CHRIS FOR YOUR AWESOME CUSTOMER SERVICE . It was great working with you.

Chris was fantastic from start to finish. He was informative and patient. I absolutely recommend him to anyone looking to purchase furniture!

Khadija was amazing helping my sister getting her new mattress and base , she was friendly and professionel she gave us the ultimate experience Thank you khadija we will be back queen

Mr. Chris was very kind and professional. He stayed with us from beginning to end available for questions. I appreciated his honesty and humor. I have always enjoyed shopping at Ashley Store. Today was another great experience ! Thank you. Sincerely , Chris M.

Kadesha was pleasant and knowledgeable. I knew what I wanted and she helped me find exactly that. Thanks Kadesha

Khadija was wonderful at customer service. And made my experience very memorable 💖

Boydell was very helpful in showing us various options for sleeper sofas. We love the couch we picked out.

Khadija assisted us and we had a wonderful experience! She was very patient, kind and understood what we were looking for. We’ll come back for future furniture!!

Khadija is very sweet mattress coach very thorough. We're very pleased with her. THANK YOU

This store is very big and the staff is very welcoming! We walked in and were immediately greeted and we have been able to walk around without no problems! Khadija was a wonderful helper when it came to making decisions on furniture

Thought it was a dark blue rocker/recliner, thank goodness a seasoned salesman checked the sku# and saw it was really black saw in different light it would have shown different! Said theyd

Christopher was amazing. He walked me through every step, made great suggestions and was very knowledgeable. Very nice and professional. His customer service is top tier. He even engaged with the grandkids and brought them snacks!!!

Christopher was very helpful and pleasant to work with for our furniture needs

Khadijah was awesome! Much appreciated.

My first experience with Ashley furniture. I ordered furniture from Ashley’s over a month ago with an estimated delivery being before July 4th — and that date came and went with no updates, no calls, no emails, and no furniture. I had to reach out myself just to be told that my entire order had been backordered, and apparently it had been for some time. The sales rep failed to tell me this when I purchased. When I called, a sales rep admitted that most of their items get backordered pretty often, yet no one informed me of this when I placed the order. They clearly know this is a common issue and still choose not to be upfront about it. To make matters worse, during checkout, they tried to add random, unexplained fees to my order. I had to push back just to get the price I was originally quoted. And after all this — the delay, the lack of communication, the inconvenience — Ashley’s refused to offer me any sort of discount, credit, or reimbursement. Nothing. Not even a small gesture to acknowledge the terrible experience. Ashley’s has shown that once they get your money, they do not care about the customer experience. No transparency, no communication, no accountability. I will never shop here again, and I highly recommend you don’t either. Nice furniture tho but not worth the wait.

KHADIJA was great and helpful with my furniture purchase

We had such a great experience with Khadija, she made sure we liked everything we chose and she tried to look for the fastest delivery, very great service and very friendly :)

Loved some of the sofa sets but don't like paying sticker price! So I went home with nothing!

Chris was ABSOLUTELY AMAZING!!! Super helpful and answered all my questions. Thank you my new NY friend!

Back at Ashley’s, furniture shopping. Chris is my sales guy, extremely nice & very professional. He sold me a tall & slim chest of drawers today, I’m so happy with my purchase, having only spent a few minutes finalizing my paperwork, he has made my day. Thanks Chris.

Christopher did a great job of walking us through the store and helping us pick out everything for our new house! We furnished our living room, dining room, and purchased barstools for our island!

Another great experience at this furniture store. The service was excellent, as was the sales lady.

Khadija was amazing and personable. She made my experience a great and easy one!

I had a great experience at Ashley Furniture. Khadija Toumi was wonderful to work with, and explained everything in detail with my purchase.

Khadija was awesome. If you need help with out feeling any pressure this is the one who you need to ask for.

Chris was very pleasant to work with. He was thorough and helped us find the furniture that was the right fit for what we were looking for.

We worked with Khadija and she was amazing! Great and attentive service and we can’t wait to get our new bed.

Khadija was exceptional in helping me and my wife find exactly what we were looking for. Edit: The furniture we ordered was probably really nice, however we received the wrong item. Customer service tried to gaslight us into thinking it was the correct one to make it easy on themselves. The assistant manager of this store tried to make it sound like we were being unreasonable for not just taking and paying for a piece of furniture we didn’t want. Just terrible people all around. Find somewhere else to shop at.

Christopher did an excellent job helping us pick out furniture to match our new home! Kitchen table and chairs, bedroom dresser, bed and nightstands. He gave us a warm welcome to our new home state. Thank you for welcoming us to Virginia from NY!

Christopher was very friendly and attentive. Showed us exactly what we were looking for. Will definitely come back to see him for future purchases.

I had a wonderful experience at Ashley Furniture thanks to Khadijah! She was incredibly helpful, friendly, and patient while assisting me in finding the perfect table set for my kitchen. Khadijah really listened to what I was looking for and guided me through different options without making me feel rushed or overwhelmed. Her product knowledge and eye for design helped me choose a set that fits my space and style perfectly. I truly appreciated her professionalism and warm personality—it made the whole process easy and enjoyable. If you’re shopping at Ashley Furniture, I highly recommend asking for Khadijah!

Khadija top notch … Only go to her, she is the best ever. You won’t be sorry! Khadijah #1

Excellent help from salesperson and finance help. We found everything we wanted and just a bit more.

Very pleased with my Rep Chris, he was very professional, knowledgeable and courteous. If plan a visit to this store, ask for Chris.

Christopher was awesome and extremely helpful in helping us select the perfect mattress and adjustable base. We were very pleased with our experience.

Christopher was a delight he was very knowledgeable and pleasant to talk with.

Chris was very helpful and the process was seamless. Highly recommend!

Great showroom, bright and clean. Christopher was super helpful, knowledgeable, and patient as we looked at so many different chairs for my elderly mother.

Christopher provided the most courteous, professional service at Ashley, Midlothian, VA store. He was patient while I browsed but made sure I was aware of all options. Thank you!

DON WAS AMAZING!!! he was very patient and showed us many options. I definitely recommend finding Dom in the store for help

What a wonderful experience at the Hull Street store working with Chris who was an exceptional salesman. He wasn’t pushy at all which I liked. We connected on all levels. Go to Ashley and ask for Chris. You’ll be happy with your experience.

Christopher was our sales person and he was great, very kind, helpful and had the answer for all our questions.

Mr Chris Wallace was very helpful and very professional and courteous in assisting is with our purchase. We had a great shopping experience at Ashley

Bo was very helpful when selecting our living room set. Even though I had already picked it out online he took the time to show me other options and what the difference was between them. He didn’t waste our time trying to show us something that didn’t fit our needs.

Chris was very knowledgeable in assisting us with our purchase. Very respectful and helpful. Made our decision easy.

Christopher did a great job giving us information about the furniture and helping us pick out a new couch. Would recommend working with him.

Amazing customer service! Thank you Khadija for being so kind and helpful! You are awesome!

Chris was amazing, very attentive and helpful with my questions! Highly appreciated Chris.

Chris made our couch shopping experience so fast and easy!! He was so kind, informative, and patient with us while we tested out a few. Great experience and great prices!!

Chris was responsive and very courteous and informative with the purchase of our furniture. Thank you so much!

Khadija was wonderful very helpful and polite!!! Thank you so much for everything!

Christopher wax awesome..so responsive and helpful

My wife and I just got married and recently moved into our new home, so finding the right furniture was a big deal for us. Khadija went above and beyond to help us find exactly what we needed and helped us save some money in the process! She was knowledgeable, patient, and truly cared about making sure we were happy with our choices. We couldn’t have asked for a better experience. Highly recommend!

We are beyond grateful for Khadija’s incredible help in guiding us through the furniture selection process! From the moment we walked in, she made us feel welcome, listened to our needs, and helped us find the perfect pieces for our family. Thanks to her expertise and thoughtful recommendations, we found not only the best-looking furniture to match our style, but also the most comfortable mattress and pillows we’ve ever owned. Every night feels like a dream—literally! Khadija went above and beyond to make sure we were happy, and her kindness and patience made the entire experience stress-free and enjoyable. Thank you, Khadija, for helping us create a cozy, beautiful home! ❤️

Chris, helped us with our living room set, he is so professional and friendly. I highly recommend him to anybody…

Why do they REFUSE to answer the phone at this location?

Just purchased the Midnight Madness sectional and I had the pleasure of working Christopher to find the best option for me. He was very patient with me throughout the entire process. Thanks Christopher for all your help.

Chris helped my wife and i from the time we walked into the store until we left happy

I worked with Christopher he was very professional. He showed us initially what we were looking for then allowed us to browse with no pressure. Definitely ask for Christopher!

We had a lovely experience and look forward to our furniture delivery.

Khadija was great to work with! Thank you

Christopher was amazing and patient with us as we took our time deciding on what we wanted.

We came in Memorial Day weekend looking for a new mattress. We were fortunate to be introduced to the Queen of the Mattresses. She gave us excellent service while juggling a lot of customers. If you come into this location, you have to ask for the Queen

Christopher was great. Very thorough

Chris was the sales person who helped me. He was very friendly and helpful. The sofa chaise I had seen online they did not have in the store but he ordered it for me.

Bought a living room set! Went to several furniture stores but the quality of products just wasn’t the same for my area. Went to Ashley furniture store and was helped by Khadija, she was the best! Wasn’t over bearing or pressuring! Very knowledgeable and personable! I recommend her if you are in the RVA area!

What a great experience! Christopher was so knowledgeable and helpful. I usually dread going into furniture stores. I did not feel stalked or pressured at all.

Khadija was awesome! He helped us find the perfect couch for our new place and made the whole thing super easy. He really listened to what we were looking for, gave great suggestions, and didn’t rush us at all. We’re so happy with what we picked out—thanks again, Chris!

Chris was a great listener and explained things really well. He helped us with a seamless purchase.

It was GREAT he really worked on getting us what we wanted without being pushy as most sales people are thanks Chris for all your help 😊😊😊💯

CHRIS this man has been SUPER helpful, I was able to find a nice sofa in my price range with his help. Good conversation nice attitude id definitely come back for more furniture. Thank you Mr.Chris 👍🏽

Khadija was very knowledgeable and helpful. She listened and helped direct me quickly to exactly what I was looking for. Furniture was delivered promptly, and the delivery experience was excellent. I would definitely return to this store for future furniture needs!

Christopher did a great job and we had such amazing experiences with him! He helped us get the best prices and was so great to work with! We will definitely be visiting this Ashley location again!

Christopher was very thorough and nice

Khadija was very helpful with processing our order. We bought a new bed set and the process was quick and easy with all of our requests made a priority

Khadija is the best . Customer service was awesome. Highly recommend

Don was super helpful and went out of his way to make sure we were happy with our purchase. He even went as far as to bring over an end table we were considering to make sure it matched and was the correct height. We are excited to get our new furniture. Love it! Update: Still haven't received furniture 3 weeks after they said it would arrive. Now they want to do a partial shipment and say they gave our chair to another customer and are still missing a table. This place is horrible. Worst customer service ever.

Khadija and Don ( in training) were amazing! Khadija exhibited excellent customer service. She was very knowledgeable about the Tempur Pedic mattress and all of its benefits for my back troubles. She was very professional and very personable at the same time! I had gone to three furniture places, and DID NOT receive exceptional service like this! I’m so grateful that I came to Ashley Furniture!

We had a flawless experience thanks to Khadijah! Their prices can’t be beat and the quality is amazing. Thank you Khadijah for all your time to help us get everything we were looking for! We willl definitely be a repeat customer!

Khadija was great helping us today- very patient and welcoming! She also got some help moving a piece of furniture so we could see the full vision! So sweet.

Chris is an A-1 salesman. He has an inviting personality. He ddoesn't hound into purchasing, he shows you what you're looking for.

Christopher was a very nice salesman! He even modeled the sleeper sofa for me for sizing!!

Christopher was a breath of fresh air. He was very patient as we browsed the store. We found our sofa and he was so helpful in giving us the best price and explaining all the details. If you are looking for furniture, ask for Christopher.

Christopher . Explain and give all the option for my family. He was so Kind and patient with us. Nice and a lovely person. We bought a Sofa and a Love seat in leather , recliner. The best thing that I saw in the Store

Elliott was such a pleasure and very patient with us both. She helped us tremendously to pick out a new mattress, pillows and base for the bed. What a nice and fun time we had at Ashley Furniture. Everyone was so welcoming from Elliott greeting us at the front door to checking out with Dave. Thank You All. We will be returning

My wife and I stopped by after dinner for some window shopping. We met Christopher as we came in and he showed us exactly what we were looking for. I fell in love with a recliner chair but the store did not have the matching sofa and love seat to go with it. Christopher went above and beyond to find the matching sofa and love seat at another store and we were able to buy the entire set. We so appreciate Christopher listening to what we wanted to buy and he made it happen! Thank you Ashley Furniture for making it a fun and easy buying experience.

Christopher was very helpful and a joy to work with!

Had a great experience at Ashley’s would recommend it to anyone looking for any furniture, Stephen Banks was an amazing help and insured we were happy with our purchases

Thank you for your helpful Chris. We appreciate your dedication and support.

Christopher was so very helpful in our search for a new sofa. He was knowledgeable, friendly, patient and personable. We had a great experience with him as our sales associate!

Will was great!!!

Mr. Christopher Wallace was very kind and professional during our visit. We will be back.

We had a great experience and Mohamed did a great job of helping us pick out our mattress.

Khadijah was fantastic in helping us choose a new couch. She was incredibly patient as we weighed our options and made us feel comfortable throughout the process. Personable, attentive, and accommodating—she made the experience seamless. I highly recommend working with her for all your furniture needs.

Khadija and Kim was very nice funny and kind to me and my grandmother. Khadija suggested lots of amazing furniture and decor for our home and helped us find exactly what we needed. Thank you for the amazing customer service and support from you and the other staff members.

Khadijah is very professional ,helpful and knowledgeable about all the Furniture in the store very friendly and got us a good deal I would definitely recommend. Very helpful staff

Hey Khadija! Here's your google review you overzealously asked us for at the time of our purchase! Do not buy furniture from this store! Our salesperson rushed us through the purchase of our sectional and did not confirm the layout of the model we wanted. We took for granted the information was correct and that our salesperson was competent. We received the opposite of what we wanted. The delivery men would not take the chaise back despite refusing delivery. When contacting costumer support, they told us there would be a 30% restock fee, even though it was their fault that we got the wrong one. We are highly disappointed due to spending thousands at their store then being told we would have to pay for the mistake of our salesperson. We will not be buying from there again.

Christopher was amazing and super helpful. Will definitely be back.

Christopher Wallace was a great help with helping me and my fiance pick out a couch.

Visit Ashley store at hull street midlothian Va today and receive great customer service from Khadija

Great experience while shopping very knowledgeable about merchandise highly recommend visit Christopher at Ashley Hull Street

Khadija was very friendly and went out of her way to deliver options that met our needs. Gave me all the information and was two steps ahead to get things done quickly for us. We will for sure come back and visit with her on our next furniture exploration.

Khadija was very friendly and helpful. We found a great bedroom suit.

Sales went smoothly.

I’ve worked with Bo and he is very knowledgeable, personable, and a great listener!

Dave wonderful to work with

Such a pleasant experience purchasing our couch! Khadija was so helpful and accommodated all of our needs. Would definitely recommend!

Khadijah was amazing helping me finding perfect chest she is professional and friendly Best in Ashley thanks khadija

I visited the Hull st. location , and was helped by sales person Khadija. She was very helpful and informative. Great experience.

Christopher was absolutely amazing working with us to find our couch. He was so friendly, helpful and patient with us. Very happy with our service. 10/10!

Worked with Christopher on the purchase of our couch and he was super helpful and got us through on financing. Will definitely be back

Good experience buying new furniture, prices were good, salesperson was a bit pushy snd didn’t understand the concept of we will come get you when we are ready, all together not a terrible experience

Bo was excellent, very professional and helpful and patient. He gets a 💯

Service was fantastic, Khadija was amazing and very informative and helpful. Didn’t get the color I was looking for as it would not be available until May and I needed a set by April, so went with the white set instead. Looking forward to seeing how it looks when delivered. Will definitely be returning for my furniture needs.

Khadija did a great job showing me the new furniture. Ask for her when you shop there. Steven McCrossin

Khadija was phenomenal. She was very helpful, experienced and kind. We’ll be back. Great customer service.

Khadja was amazing!! We love our sleeper sofa that we purchased. She was professional and took her time with us. I would definitely recommend her when you purchase furniture. She will steer you in the right direction.

KHADIJA HELP ME FIND THE PERFECT DINING ROOM TABLE SHE WAS VERY HELPFUL AND RESPECTFUL.

Came to Ashley look for a mattress immediatly greeted by Khadija with big smile I told her what am looking for and she took me straight to where mattresses I had the best experience since I had no education about mattresses, she explained to me what I need to know for me to be confortable, I was amazed about her knowledge and expertise , well informed and I never knew that purchasing a mattresses can lead to all this informations I highly recommends Khadija if you want to get what you wants for the price you wish for Their financing options are amazing she explained everything to me and I choose what will best work for my family Thanks Ashley for having such a lovely associate best experience ever

Vontae was super helpful and nice! Seamless purchase of dining set. Thank you!

Will was great today along with the manager.

Khadija helped me from start to finish and was seamless. Thanks for your help

Will was very helpful and answered all my questions. Thank you

Very happy

Khadija was great with helping me furniture our house. She was knowledgeable from helping us with bedding, to living room furniture, and kitchen. Offered her expertise and we enjoyed working with het

Bo our salesperson was exceptionally well informed on the inventory and what would work for us with our budget. The entire staff was outstanding and made the purchase extremely effortless.

Khadija She was very kind to assist us

Nice furniture and nice people. Our agent Khadija was so nice and helpful. Highly recommend Ashley store.

We were in the market for a mattress and stopped in at Ashley Store... And Elliott was great! She was very patient with us and answered all our questions and concerns. We ended up getting a great bed for a great price! Thank you Elliott for all your help!!!

Found a wonderful bedroom set, great help from Khadija . Lots of nice pieces. We will return for a mattress soon

Khadija was the absolute best! Instantly greeted me upon walking in. Application process was a breeze. Thank you so much for your kindness and patience. Can’t wait to enjoy my new furniture in my new home with my family!

Khadija was so personable and lovely to work with.

Vontae helped us find the perfect couch. we wouldn’t have wanted to work with anyone else.

Vontae and Jayde were fantastic! Vontae came in on his day off to work with us! Jayde explained all of the payment info and answered our questions thoroughly. We've been pleased with our experience!

Kadisha went above and beyond helping me choose the best loveseat that fit my criteria. She answered all my questions, which were many, with great confidence. She could have tried to convince me to buy something else, but I was reluctant, so she didn't push me. She communicated with me thru texts as well, even after her work hours. It took me a few days to actually make the purchase but she was patient all the time. Definitely reach out to her when you're looking for furniture

Awsome place to shop. Vontae got me everything I needed.

Khadija was incredible to work with. 10/10

Lo ve it

Vontae and Greg are great salesman. I definitely recommend working with either one of those guys

Had the best experience very good customer service from khadija. Definitely recommend and will come back!!!

Khadijah provided us with excellent customer service!

Great customer service, Boydell was very diligent.

Shout to Will for helping us out with a couch and answering our many many questions. He even opened up the couch cushions for us to take a look! He deserves a raise.

Khadija was amazing for my first time my husband and I were purchasing furniture ! I will be back !! Go here and ask for Khadija !

Khadijah is an outstanding salesperson who truly understands customer needs. They are knowledgeable, attentive, and go above and beyond to ensure a smooth and enjoyable shopping experience. Their professionalism and friendly attitude make them a pleasure to work with, and their expertise helps customers make confident purchasing decisions. I highly recommend Khadijah to anyone looking for exceptional service!

I bought a chaise lounge sofa and decided later to get the matching ottoman. When I went back in I had a detailed conversation with the salesman Muhammed to confirm that they would attach the legs to the ottoman if I picked it up instead of having it delivered. I was only aware of this need because I watched them attach the legs to my sofa and the ottoman was from the same line. He assured me twice that yes they would fix it up and attach the legs and make sure it was ready to go before I took it. He was pushy and short with me the whole time and I got the feeling he just wanted to be done with me. They did NOT attach the legs and refused to do so because I did not realize it until I got it home because they had it wrapped up. I asked if there was anything they could do to help and the guy said no. I have arthritis and struggle to do things like that. They were no help at all and did not seem to care that the salesman had mislead me. Plus don’t think if you buy anything and decide you don’t like it they will work with you. Forget it. All sales final no discussion. Buy your furniture somewhere else.

Will, at Ashley was knowledgeable about adjustable beds and coordinating mattresses. Great assistance!!

Vontae did a great job and was very helpful getting us the best option for our bed frame!

(Translated by Google) Willingly (Original) Vontae

Christopher

Highly recommend. Vontae was very helpful.

Chris was GREAT!!! Very helpful

Will C. did a great job helping us in store, but also following up for the several weeks it took us to make a decision. Gave great options that we did not know existed- such as making a sectional into a “standard couch” by matching 2 end pieces.

Christopher was amazing, he definitely helped me with my purchase!

Chris was great. He listened to what we had to say and showed us all of options available.

My “dealer” lol was James ! He was so down to earth! He sold me everything I needed and is very helpful with everything 💪🏽 Now I have an edit… I can no longer get the stupendous bc it’s to big for my new home. I haven’t received any furniture as of yet. I tried to get my money back . they said it’s a store credit . 👿I literally didn’t like anything else before I found the stupendous. Now I’m forced to deal with y’all. I feel like I’m back trying to vote for the lesser of two evils. Nothing makes me even close to being excited to put in my new home. I’m low key pissed .

vontae and khadija were wonderful. They worked as a team to make sure they explained everything perfectly. So helpful, knowledgeable and patient with us. Great team!! Thank you

Bo was delightful and very helpful. Can't wait until furniture gets delivered.

Vontae- Great experience, very informative. Made the process very easy. Give him a raise!!

VONTAE, HE WAS VERY HELPFUL AND INFORMATIVE

Mohamed was very friendly, attentive and personable during the whole interaction during my visit to the store. He really saw my vision and was able to help me with all my furniture needs. I now have my dream living space thanks to Mohamed.

Bo and Bri helped us and were very nice! Highly recommend them

Great experience with Ashley’s furniture and Khadija was great and helped us with all our needs, and even reached out afterwards to make sure things worked out! Definitely recommend 😁

Bo was a great salesman! His knowledge of furniture, no pressure sales approach and personality were great!!

Our experience with Christopher was wonderful. His professionalism is extremely pleasant & well appreciated.

Christopher was very knowledgeable and listened to what i was looking to purchase. He knew the show room floor very well which made my purchase very easy.

Vontae greeted me with a smile as soon as i walked in. He helped me for almost 2 straight hours. I probably changed the couch i wanted 3 times on him, added this, added that.. changed my mind. He stuck with me, and made sure we were getting exactly what we wanted, and were paying what we were comfortable with every month. 10/10 will be back!

James was very charmingly professional. He made our shopping experience so easy. His patience was far beyond what anyone could have expected. Whatever his commission was on our purchases was not enough. He deserves soo much more.

James was a Wonderful professional person. I enjoy him taking care of my daughter. I would recommend him highly If you need any furniture! James was excellent!

Khadija was amazing! She contacted me and reminded me about our conversation! Extremely helpful! The entire staff was helpful throughout the process!

James was very nice and respectful

I’ve been to Ashley’s a few times for furniture and everytime I have felt nothing but welcomed and important. My sales rep, Christopher Wallace, greeted me as soon as I opened the door and extended his hand. He ushered me around the showroom quickly and talked me through my options for mattresses and bed frames. He answered all my questions effortlessly and is very personable. I stopped at a few places to look first but nothing compares Ashley and the team here. I won’t second guess coming back.

Khadija was exeptional amazing service went above and beyond to accomodate us

Wonderful salesperson Christopher.

Khadija Was amazing! She was super helpful in this whole process.

Great experience with Khadija at Ashley!

Mr Wallace was very pleasant and helpful

Chris is nice

My boyfriend was looking for a living room set. Khadija was very helpful and nice. She was super quick to greet us at the door and show us several options based on what he wanted. Would recommend!

Thank you Khadija for your help!

Christopher helped us out the whole entire time and was very patient and kind with us! He was helpful and very professional. Definitely recommend coming here and having Christopher help you!

Greg brown was great help.

Blake helped my son furnish my sons new house. This was second day off looking. We found everything that we were looking for it was a great experience

Blake was professional and an outstanding aid in my furniture shopping experience. He listened to my interests and showed me possibilities without pushing.

Blake was amazing and we left so happy

Greg was very helpful!

They provided excellent service, even when our original rep was transferred to a new store, Mrs. Khadija reached out to introduce herself and was willing to adjust her work schedule to help us out! (4 stars because I rarely give 5 stars without something extreme!)

Greg was super easy to work with and answered all our questions and ran different financial scenarios for us to find just the right plan to fit our needs! We will definitely purchase from him again.

Khadija was really helpful such an amazing service she was so supportive and of course I’m coming back w her

Christopher was an amazing rep, his communication was clear he was very consistent but not overbearing. He maintained a positive attitude even when we were indecisive about what products we wanted. He adjusted and offered personal and professional advice. I appreciated his time knowledge and positive attitude

Christopher was very helpful in providing us with all of our options when purchasing our new furniture. He answered all of our questions throughly and was wonderful to work with!

Christopher assisted us and he was awesome. Very informative and patient. Thank you.

My wife and I had a great shopping experience. Our salesperson, Christopher, was very sensitive to our wants. He was not pushy but gave us as much time as we needed to make a decision. He was also very helpful in guiding us to inventory that matched our needs. We will definitely return when we have future furniture needs.

Christopher assisted us today picking our new living room furniture and was very helpful and knowledgeable of the items.

Nice place with clear pricing and a solid inventory of things Chris Wallace was my salesman and he was amiable, knowledgeable, and very friendly

We came for dinning and living room furniture. Christopher helped us and he was very patient and knowledgeable with everything. Awesome experience, we will be coming back for our next furniture purchase.

Bo is a great salesman. He gave us multiple options and explained the benefits. Will do business again.

Christopher was super helpful. Thank you.

Quick and easy. Kadesha was very helpful!

Manager was on vacation the week before Christmas soo.... Good luck getting anyone to answer the phone. Talked to several people who were going to get back with me about my purchase but NO ONE EVER CALLED ME BACK!!!! Called three times, spoke with three different people. NO. CALL. BACK. This store is completely worthless!!!!

I visited Ashley Furniture on Hull Street in Midlothian, VA. The associate I interacted with was named Khadija. She was very personable and professional. She would call me to check on me, and she was willing to come in on her day off! If you're looking for any Furniture I highly recommend Khadija.

Khadija was extremely helpful and made the furniture purchasing experience great! Excellent customer service!

We had a great experience buying our furniture from Blake at Ashley furniture on Hull Street in mudlothian!

The service was great, and I am so excited to have my new mattress and furniture. Options were debated and Christopher helped us to make the best choice so we were happy.

Me and my sister went to buy a couch for our parents and it was our first time at Ashley’s. Khadija was amazing help! She found us a perfect sofa in the color and within our price range! Definitely will be coming back here :)

They messed up our order (ordered 2 mattresses instead of one and didn't tell us but charged us). Delivery kept getting pushed back without being told. Horrible customer service. They either don't answer their phones or they send you to another number that doesn't deal with the request at hand. Not going back. Canceled everything (or at least trying)

Angel was great!!! Very cool guy and has great taste. Go check out the Hull st location. He will take good care of you!!!

Angel at the Hull St location is amazing! Very smooth & fast process!

Christopher was very knowledgeable and great personality and doesn't try to pressure you into a sale. I will definitely be a return customer of Christopher!

I had the opportunity to stroll into this location and met Christopher Wallace . He took good care of me and listened to my needs and concerns for my new apartment. Absolutely love the couch he helped me find . From the color, material and plushness is what got me but his generosity and beautiful smile was the cherry on top ! Now I have a quality piece that’s being delivered soon to make my place a home .

Bo was very helpful and patient thanks again

I had an awesome experience in Ashley furniture store. I was shopping for my condo, and Bo was extremely helpful in assisting me. There was absolutely no pressure to purchase, he listened to my needs, & I was able to purchase several pieces that I feel will look amazing in my new place. Bo and staff were friendly and professional. I will definitely shop Ashley furniture store more in the future!

Blake is a Great communicator. Very informed when it comes to the brand and furniture being sold.pleasant attitude. Made me feel Comfortable

Blake took care of us and we had a great experience picking out a new dining room table. Thank you!

Before you go to the store, realize you won’t get the whole story right away. We purchased furniture on 18 November and we were told we will be getting a call within the next week for a delivery date because everything was in. After waiting a week and a half I went into the office to speak with a manager. The only thing she could say was there must’ve been a miscommunication. I had to let her know there was no miscommunication because we were told that the furniture was in. Now last week we were told it will be in on December 2. So we waited till December 3 and we called to check on our furniture that we had paid for. I spoke with them at 2 PM. I was informed that they were waiting on one more piece and they will call me back in a few hours. After not receiving a call I decided to call them back at 7:30 tonight. And we’re being told that one piece is still not accounted for . Nobody can justify or explain their lack of communication, but of course they have no problem taking the money and keeping it. They have not lived up to their end but the only thing they can say is oh you can’t get your money back but we can give you store credit. At this point, they should be offering something else because of the lack of customer service. But this is the same store that told me I did not have their store credit card on file until I had to show it to them on my phone. I will not be recommending this store for a while

Mr Blake is very professional and kind 100%

Khadija was amazing - I walked in and was just browsing and she left me asking to look around and then came to check on me and gave me great ideas and I bn left the store with an entire new living room and kitchen set. I love Ashley furniture - all my furniture is from here

Khadija was an amazing help for us to take home our dream furniture!

Thanks so much to Khadija for her great service!

Blake was great!

Christopher was very informative and hands on. He really worked with my mom. I will recommend him to everyone.

Christopher was great from start to finish. He was knowledgeable about the products and made my wife and I feel at ease with our service.

Excellent service and very helpful. Khadija was very nice to us!

Christopher Wallace(great name) was professional, detail-oriented, and wasn't pushy.

Blake did an excellent job assisting me with my purchase.

Christopher W. was great! He was very helpful when we were looking for a couch. He is knowledgeable of the products at Ashley and he is so friendly!! I would definitely recommend Christopher for your furniture needs!!!

Christopher was extremely helpful and made things easy for finding and buying my couch

Christopher was very attentive and helpful during our visit. Excellent customer service!

Khadijah was my sales associate. She was very helpful and went above and beyond to meet my needs. We bought a Purple mattress Restore Firm.

It has been a horrible experience from the Midlothian Ashley Furniture store. I’m over here still waiting for a phone call to figure all of this out. Thanksgiving is this week and I still don’t have all my furniture. I can’t wait to tell all my family who is coming over to my house who will have no where to sit because of the missing Kitchenette and see my TV on the floor because the TV Stand is wrong. Worst experience ever. glad to see they care enough to take a moment to call an upset customer. My experience: I ordered my items from the store and I add the extended protection. We go over the items and make me aware that a TV Stand I want is one back order but the rest of my order is to arrive. Perfect, no worries that works for me. When delivery happens - I am told the Kitchenette I ordered was not on the truck, forgotten at the warehouse. I ask them if they can go grab that, no. Customer service says they will bring that when they deliver the TV Stand the following week. TV Stand delivery - 2 issues - 1) The delivery guys bring my TV Stand in a box and tell me they aren’t assembling the item. I am taken aback. I tell them it’s supposed to be put together for me. All my other furniture I purchased was assembled during the last delivery. They call customer service. During the call I am told that this item is self assembled by the customer. I asked why wasn’t I told this during the ordering process? Luckily, I am quite able to assemble myself, but to me that’s not the real point. 2) We move on with the call and I ask them to just bring the kitchenette in and let’s get on with the delivery. They look confused. THEY FORGOT THE KITCHENETTE AGAIN! Still on the phone with the customer service, she says ‘oh, it’s still at the store location. Do you want to go pick it up?’ I reply with ‘ma’am, I paid for delivery and assembly. Why am I seeming to have to do it myself?’ I start to get frustrated and resigned to the fact that I will have to do this myself. So, I ask ‘How difficult is the Kitchenette to assemble myself’ her reply is ‘oh, we don’t recommend assembling it yourself as it will void the warranty’……. This has me pause, as she just told me the TV Stand was self assembled. I ask ‘will putting my tv stand together void the warranty that I purchased?’ Her reply is ‘oh the TV stand isn’t covered under any warranty because it is self assembled’ Why wasn’t this explained at time of purchase?? Needless to say, I am beyond upset. But wait it gets worse from here. Saturday evening I decide I’m gonna bust open this TV stand and assemble it over a glass of wine. I’m in build mode so not really paying attention to what’s actually in the box just following the instructions. After I get the basic exterior shown, I noticed that the color does not look good with my floors in my living room, which makes me question: why I even purchased this color anyway? Then that’s when I realized it’s not the right TV stand! I scroll back through my sales person and I text message and review the invoice. I compare the invoice to the SKU on the box, which shows that it matches. I scroll back up through our text messages some more to see the screenshot that my sales person sent me of the TV stand that I wanted, which was correct, so how do I have the wrong TV stand ordered?

A great experience! I brought the family to decide on a new couch together and the staff was very accommodating, helpful and professional. Highly recommend! See Bo!

Mr. Christopher was very patient and understanding with me and my fiance. Took his time and detail everything we needed and made us very comfortable at the same time. He is very organize and someone that takes pride and joy in his job. It was a very delightful experience and would RECOMMEND him to any customer that's needs a great sales person. 5 ⭐ ALL around for Mr. Christopher, and thanks again. Ronnie Draper, Jr

Christopher saved the day!! I went into the store looking for a bedroom set and I didn’t feel I received good service from one of the sales people. Christopher was working with another customer but stopped to offer a sincere apology and assured me that he would make sure I’m satisfied and taken care of. We exchanged numbers and my fiancé and I came back into the store and we took up A LOT of his time. We changed our minds several times, until we felt comfortable with our decision so this was not an easy sell to say the least, but Christopher was present and patient with us the entire time!!! We are very appreciative and will continue to shop at Ashley’ Furniture!! Great job Christopher!!!

Purchased an entire couch set thanks to a wonderfully nice Ashley home store salesman named Angel! Was extremely helpful and nice while explaining the differences in the couches. Will only come to this store in the future.

Blake did a great job helping us….listened to what we were looking for and streamlined our experience.

Wonderful staff and a warm feel!

Christopher was great! We had a seamless, great experience once again.

Christopher is a great Sales associate. he was very helpful in helping me to make a decision on what looked right for the look i was going for. if you’re looking for great furniture and greater service check him and the Ashley team out. At the Ashley Furniture store on hull st in richmond va. The whole team is amazing.

Christopher was excellent to work with. Very patient and polite.

Christopher was great! Walked in and picked out a table and he made it easy to check out and gave us all the financing options. Highly recommend as this is our 3rd purchase from Ashley!

Khadija was wonderful. So helpful without being pushy. We found exactly what we wanted at a good price!

We had the pleasure to work with Khadija and it was a wonderful experience! She helped us immensely on picking out our furniture from beginning to end. Between her expertise and time, we were very grateful and left very satisfied! She was also very personable which was a plus and made it that much better! She’s a gem! We had the pleasure to talk to Steve too, he was so kind and friendly so all in all was a great experience. I noticed all the staff worked very well together and we appreciated that as well! Great job all around and made the experience a great one! Thank you!

She was amazing if I came back I would choose her again

Mike at Midlothian Ashley was helpful in all aspects of our furniture purchase!

Blake was phenomenal. His energy was so warm and patient. He made the entire process very easy to understand and comfortable. Ms. Shannon was also very sweet and helpful! This store is clean, easy to find the pieces you want- with white glove service beginning to end! Thanx again!

ADDITIONAL UPDATE: GIVE YOUR MONEY TO SOMEONE ELSE THIS WHOLE DELIVERY PROCESS IS FOR SALES NUMBERS… NEVER AGAIN UPDATE: The sales person was not upfront about one of our pieces being on “back order” really disappointed we purchased the largest piece because of the projected delivery date, it’s not being fulfilled. Blake is AWESOME!!! We purchasees a new living room set, this process was easy and pressure free, can’t wait for delivery!

Khadija was great and so helpful. Great Service!

Service was terrific! Thank you, Will.

Great products. Khadija is very helpfull and easy to work with. Highly recomended.

Bo was a wonderful salesman. He made our furniture experience very comfortable and seamless. I will be recommending Ashley’s to friends and family. Thank you!

Katina was super helpful and we love our new kitchen table m

Bo did a wonderful job and was very knowledgeable and nice.

Christopher was very welcoming and knowledgeable! I appreciate his help!

My experience was top notch from start to finish. Bo was amazing he made it super easy to say yes. The furniture is good quality as is the staff. No reason to go anywhere else. I will defiantly be back.

I had a wonderful experience. Associate that assisted me was so polite and helpful. I am very happy with my purchase

Blake and Kim were absolutely amazing and such a huge help!! Customer service like this that they offered to me are the reason why I will keep coming back to this location for any furniture that I need. Would highly recommend buying from here, ask for Blake or Kim to help you because they went the extra mile to help me in every aspect.

Khadija was our sales lady for the day and she is a true pro at was she does! We hope you visit and find furniture you'd like to buy. If you do be sure to ask for Khadija!

Khadija is amazing and very professional. Enjoyed my experience with her.

The best sale rep in the WORLD!! Helpful and very patient.

Poor service attitude, after negotiating the price, when I arrived at the store, I was told that the stock was out, without a word of apology，I won't buy anything from this store again

Very very bad experience from Ashley !never come back any more

Just made a purchase at Ashley and had a great experience. Tae was so helpful, polite, and knowledgeable. I highly recommend this location and this representative!

Comfortable shopping experience! Varying selection of styles. Will and Khadija were a pleasure to work with! Many financing options available.

Will did a great job

Tae was amazing, we laughed and he helped us get everything we needed. Amazing customer service!

Tae was amazing. He took his time with us. We came in with an idea of what we wanted and he researched online ans in store to get us what we desire. Definitely recommend

Christopher was very helpful and knowledgeable. He was patience and answer all of my questions. Christopher was delightful. I recommended that everyone shops here. Thank you so much.

Stephen B. was my sales guy. Treated my wife and myself like family " the whole team did also" I highly recommend stopping by and talking with this sale force..thanks again Stephen.....Go Big Ten

We had a great experience purchasing our new bedroom set. Stephen Banks was very helpful and funny, he was a joy to work with and the process was easy. Would definitely recommend stopping by if you are looking to purchase any furniture for your home.

Great service, above and beyond! Khadija is amazing!

Came to Ashley store @ the Chesterfield location. Staff Christopher helped me from beginning to the end of the process. He was professional and very polite.

Spent $5000.00 for adjustable bed and have been told bed coming in certain date 4 different times and still don't have it.Run away fast!

khadijah helped my fiancé and i through everything from showing us many different options and letting us know when deals and specials were happening and always keeping us updated and in the loop! if we ever need or want any other furniture in the future we will definitely be coming back to ashley furniture to meet with khadijah!

Khadija was a very professional, courteous and amazing saleswoman and I highly recommend doing business with her.

Khadija was amazing! Helped us find what we needed, and helped us find the best options

I am berry happy whit his services

Hello Mike, did a great job trying to help me find a living room and dining room set. Thanks for your help. Good customer service. Thank you

Ashley furniture was great to work with!

Christopher did an excellent job helping us find the perfect sofa. He made buying the furniture we wanted an easy and enjoyable experience. I recommend requesting him for assistance when you visit the store.

Christopher was an excellent salesman; patient but comprehensive in his presentation. Outstanding service!

Christopher was a great help when purchasing a bed for our new home! He was patient with us and provided us with answers to any questions we had. He is both professional and welcoming :) I recommend talking to Christopher when making purchases for your home.

Khadija was warm, friendly, and more than helpful. Give her a BIG raise!

We came in not expecting much, but ended up leaving satisfied with a new kitchen table and great service! Bo our sales rep was absolutely wonderful! He was very patient and listened to what we were looking for and found us a great deal! Thank you Ashley Furniture team!

Chris was awesome! So helpful and no pressure.

Tae was extremely helpful. When I came in he greeted me at the door and was personable and friendly. He got me in and out in a timely fashion but he made sure I got what I was looking for.

Stephen Banks was great!!

Khadija was incredible to work with. We bought a 4-piece sectional and she was very knowledgeable and helpful throughout the process. Khadija is attentive, responsive, and extremely helpful. She stayed in communication with us at all times and provided excellent care.

Ashley furniture on Hull st in Midlothian VIrginia, is beyond amazing! One particular reason they are so amazing is because of Khadija. She is an absolute ray of sunshine and positive energy that it just radiates out. We had been looking for a particular couch for our very particular living room set up. I kept coming across their proformance couch in stone. I decided to walk in on a day off and just take a look. Low and behold the couch I was looking at, was right there when I walked on display. I was greeted by Khadija, and I explained my circumstances and the reasons for the kind of couch I needed. She immediately put me at ease. She talked with me, got to know me and didn't just see me as a customer. She took me under her wing and explained everything. A few days later my boyfriend and I went back and ordered the couch from her. Let me say when I walked in she gave me a hug and was so excited to see me, that not only my boyfriend but the other associates thought we were long lost friends. Following the days after ordering the couch and ottoman, she stayed in contact and went ABOVE and beyond her job. Her manager did the same for us. I do not know the managers name, but please know you are so appreciated!!!! If I had/have any questions Khadija has promptly messaged me back even when she didn't need to, it was on her own time. I'm going to back track, because the day we ordered our couch I called my parents and shared how amazing of experience we had, and how much I adored working with Khadija. My parents went the next day and got 2 chairs. They both said they have never had such an enjoyable time shopping for furniture. My family and I have already said we will not work with anyone else. She and Ashley Home Store furniture, have my whole families buisness. If you are in need of something for your home PLEASE GO SEE HER! She makes you feel like family and not just a number. Down to earth, funny, truly cares and will go above and beyond to take care of you. Thank you so much for all your hard work and for being your beautiful self!

Christopher was an outstanding salesperson! I was about to leave the store when he kindly introduced me to a coffee table that turned out to be a perfect match for my new home and sectional setup. He was very professional, attentive, and helpful throughout the process. I truly appreciate his excellent service!

I had a fantastic experience working with Christopher at Ashley Furniture! He was incredibly helpful and had a great eye for design. He really took the time to understand my style and needs, offering suggestions that were spot on. Christopher’s knowledge and attention to detail made the whole process smooth and enjoyable. I highly recommend working with him if you’re looking for exceptional service and someone who truly cares about getting the perfect piece for your home!

Tae greeted us with a smile and was very knowledgeable of the different sofas we were looking at. And was super helpful in helping us decide on the perfect sofa and love seat for our new house.

Tae and Mr. Greg Brown were amazing salespeople, great personalities. They were very knowledgeable and extremely patient with myself and my husband. They answered all of our questions. These two young gentleman are so professional, they are an asset to your company. They made our purchase process go so smoothly. Thank You Tia and Mr. Greg Brown. God Bless You Both.

Will was wonderful to work with!

Christopher helped me out again, getting our house set up with some great furniture.

Christopher was the nicest person! Great service with him!! 100 recommend!

Came in for a new couch - Blake was so helpful, knowledgeable, and transparent. Great working with him! Left happy and confident with our new set of furniture.

Blake took great care of us. Helpful, kind, and knowledgeable. He made the process a lot easier and we're thankful to have had the chance to work with him!!

Tae was a great help and we found everything very satisfying.

Stephen Banks helped my wife and I get exactly what we were looking for

Great salesman Tae very helpful will see him again for next purchase

Khadija was great ! Excellent customer service .

Khadija was amazing. She was attentive and extremely helpful. She listened to our wants and needs and guided us to things that aligned with what we needed. Please ask for her if you’re ever in the store.

It was easy. Blake was helpful

Christopher did a fantastic job helping me and my partner pick out a new couch for our home! He was personable and kind. Excellent service.

Christopher was a tremendous help and very nice gentleman!

Ashley furniture is one stop shopping for all your needs. Looking for new bed, tv stand, and storage piece & was able to find everything here. Bo our salesman was pleasant, very helpful & not pushy. He asked for help when needed so we had all the correct information. Certainly suggest you visit Ashley Store off of Hull Street.

I recently had a fantastic experience at Ashley Furniture Store and wanted to share how impressed I was with their customer service. From the moment I walked in, Will was welcoming and attentive without being pushy. He took the time to listen to my needs and helped me find exactly what I was looking for. He was also very knowledgeable, offering suggestions that fit my style and budget. What stood out the most was how patient he was throughout the process, making sure I was comfortable with my decision. I must mention that Kim is a fantastic store manager

Christopher was wonderful to work with. We told him what we needed and he took us straight to that item. Nice, friendly, simple transaction

Bo has been so informative, helpful and personable! Thank you!

Thank you Khadija, thank you very much for the services you provided to me this morning. I am extremely satisfied with all my purchases. Thanks for the guidance and recommendations they were so helpful and made my purchases easier with less stress. Your customer service is unique, you are a true Queen of the South. Thank you Jade also was great service.

Blake was very helpful in my purchase of a recliner and sofa. I will make more purchase in the future.

Our sales rep Christopher was incredibly patient with us while we took our time trying out all couches. He helped us with determining the best configuration for our space.He was extremely friendly & was able to answer all of our questions.

Amazing service from the best salesperson Khadija!!!! She is so personable and makes the experience less stressful.

Will was fantastic and provided great customer service.

christopher was excellent at helping me to decide what i wanted. He was so patient that he waited for me to come back cause what I originally wanted didn’t fit in the space

The customer service was great! Khadija made the process very smooth and easy. Thank you!

Great customer service and expansive showroom.

Christopher was excellent, patient and considerate. Great customer service!

Will was very friendly and knowledgeable. He didn’t push me to make a decision immediately and wanted to make sure I made the right choice. He helped me find the couch that would best fit my needs and be able to be delivered in a timely manner. This was a great experience buying new furniture and I will definitely be back soon.

Christopher was extremely helpful, knowledgeable and polite. Next time I am in Ashley's I would ask for Christopher specifically to assist.

Christopher Wallace was excellent! He was knowledgeable of all products, listened to my needs, and was extremely professional. I left feeling like a treasured customer. I am excited to get my new items delivered next week! Kim, the manager, was super helpful with design and color! She was ver personable as well!

Christopher and Kadja were an absolutely dynamic team. They took time(which was a long time) to break down the absolute best financial deal for us. They listened to our concerns met our needs and showcased the absolute best deal for us. Thank you team C&K

Caroline was a great sales representative, very personable, kind, informative, and easy to work with

Great at helping us we appreciate the smooth transaction and giving us space to look around before we purchase!

If I could give 10 stars I would. Blake was so amazing of course we had to come back for more furniture. Highly recommended!

Blake was amazing both times we bought furniture. He was completely transparent with all the information and was so patient with all the questions we had for him. We will recommend him to everyone to go purchase furniture from.

Blake did a great job. Got me in and out.

9/19 No response to the email we replied to yesterday & was told last night that a supervisor would get in contact with us today but have not gotten a call. We immediately filed a claim that the order was wrong upon delivery on 9/13 and going on a week with no resolution. 9/18 Just recently placed 3 orders with Ashley totaling over $10000. One order has been delivered thus far and was submitted incorrectly. We wanted the Rawcliffe w/Ottoman shown on the show room floor. However, what we received was not the the same pieces. We got a response today that they could not fix it because what we got what the same thing on the showroom floor. I am hoping they are not flat out lying about what’s on their showroom floor and they are just being misinformed in the customer care center of what’s on their showroom floor at this location. It is a 4 piece Rawcliffe w/ ottoman on the floor, and we got a 5 piece sectional, so not the same. So luckily we took pictures of the showroom floor pieces. I was told we would get a phone call on this issue but it was an email so I responded to the email and currently awaiting a response to see if this is going to be easily fixed by replacing it with the correct piece (which is very simple) or if we are cancelling the rest of our pending deliveries and not making anymore of our future purchases. So I am hoping this is made right by customer ‘care’ before I post my next update on here. One of our orders was already submitted incorrectly before as well resulting in us making 3 trips to resign as well.

Awful awful experience here. Kept pushing back my order because of manager errors.

Stephen Banks at Ashley off of Hull St. assisted me with finding the perfect set. His was very professional and knowledgeable. I'll definitely be working with Stephen in the future.

The Ashley furniture store on Hull St Rd has a sales rep that everyone should ask for. Kenny Thompson. ..From the moment he introduced himself Kenny stood out as a very pleasant and knowledgeable salesman. He answered every question without hesitation and was never pushy or trying to impress. His knowledge of the manufacturing process of the furniture and how well they stood by the product was impressive. Time to buy furniture..seek out Kenny!

Christopher was extremely professional. He walked us through everything with such patience and grace. His customer service was awesome! We will be back

Christopher was wonderful to work with!

I’m updating my review of my purchase, based on my purchase experience with the delivery experience. -UPDATE- Delivery experience The bed was delivered and assembled. It was as a very snug fit (mattress touching) on the headboard and footboard. I just assumed it was because my mattress was very thick. Delivery team left. My suspicion continued so I measured the frame… It is a King size frame, we specifically, multiple times during checkout, when the order said “King”. To that Christopher stated “No problem, the frame is adjustable, they take care of it when they get there.” Now our split adjustable frame catches the against the padding of the headboard. I called the Ashley location on Hull St, and was given a customer service number that was no longer active. I called back and used the customer service option on the phone tree. Because of the hold time, I used the call back feature. When the call came in, I answered and was immediately put on hold, then disconnected. I have holding 10 mins now, so I decided to update this review, with then information I will communicate to customer service…. and the call disconnected again. -Purchase experience- “We worked with Christopher at the Hull St. location. He made the process smooth. It’s great to work with someone who listens to you instead of selling to you. After my wife and I went back and forth on our favorite bed frames, Chris closed us out in minutes. Thanks Christopher for your patience.”

UPDATE: 9/17/14 So unprofessional. I ordered a bed from the online store with a scheduled delivery date of 9/17/24 which is why I went into the store to get the mattress on 9/11/24. Khadija assured me that the mattress would be ready for pick up on 9/12/24. I called several times on 9/12/24 for an update, finally I was told, “sorry it won’t be in until next week. Our truck comes from the Fredericksburg warehouse on Tuesday 9/17 and your mattress will be in then.” Today it’s Tuesday 9/17/24, I’ve already taken my daughters old bed and mattress out of her room and put it in her little sisters room. And her new bed was delivered and set up. I called the store and the representative tells me “I’m sorry for the inconvenience but the mattress wasn’t on the truck today. I’ve put it on our MTO and it should be in next week” !!! I’m so upset. I explained to her again, why this is beyond more than a small inconvenience and she tells me “I’ll make a note and give it to my manager”. Ridiculous. I could have gone to Haynes , or a mattress store, ordered it off line or just had my husband pick it up in his truck from Fredericksburg as it’s not even that far away. And to think, I paid a delivery fee just to have them bring it from Fredericksburg to Richmond. Moral: I’ll continue to shop online. I’ve ordered many pieces of furniture from Ashley online and never had an issue. I’m highly disappointed in their In person customer service & definitely won’t do it again. Khadija was very warm and friendly as soon as I stepped into the store. I was able to get quickly tell Her what I wanted and she efficiently showed me items that fit my needs. I was able to schedule to get my items faster than I anticipated and was in and out in no time.

Christopher was blessing he was very helpful patient kind good salesman. We will definitely be coming back and buy again soon with Christopher. Ashley has some great sales

Christopher was amazing with helping me and my daughter find furniture for our new place! He was very patient, professional and he didn't sell me!! He made sure we had the best deal possible! Check him out if you need to furnish your home!

Cannot express highly enough to go to Ashley’s furniture store in Midlothian and meet Greg B. If you have any furniture needs this man truly cares about his customers. He took time to listen to what our needs are. He showed us the products that fit our budget and only sold us what we needed and not something that we didn’t need. If I could give this man 10 stars on this app, I would Thank You Greg!

Very poor experience, the sales staff pressures you and follow you around. It’s very annoying and ruins the buying experience. I would never return. The dude even waited outside the bathroom for me.

Stephen was great to work with, very knowledgeable and friendly.

Great personality

Vontae was awesome he got us all set up for our new furniture!

Vontae was great and answered all our questions on picking out the right couch 🤙

Blake helped us out !

Tae and Greg were very helpful at the Hull st location❤️

Christopher was so awesome! He helped us find exactly what we were looking for, and he didn’t mind my direct approach at all which was refreshing. No need to act meek while I am searching the perfect piece for my home.

Khadijah was a pleasure to work with! Definitely will be coming back.

Stephen Banks with Ashley Store on Hull Street was amazing. Very professional and personable. Gave us our space to explore but was quick to find us if we had questions.

Christopher was amazing. I had previously had a bad experience with a dishonest salesman at the Lynchburg location. Christopher was honest and was easy to work with and even apologized for my previously bad experience. Thank you for all of your help! We will be back!

Vontae was absolutely wonderful to work with. His professionalism was very appreciative. His execution of explaining what it is we were getting was flawless. There was no indication of any kind of pressure sales, just wonderful to work with. He is an exceptional man! 10 Stars is what you should be getting! Thank you , Vontae, so very much!

Christopher was very nice and very helpful person

Tae was fantastic he led us to the perfect set for our teenage kid's hang out space! Excellent salesman!

Stephen Banks was incredible and offered me great customer service while helping me find a sofa

Stephen Banks was more than helpful and kind with my wife and I when purchasing a sofa.

Had a great experience! Was greeted when I walked in by Kenny. I walked around the show room at my own leisure to browse and once I decided on a piece I liked Kenny helped me through the whole process and was very informative! Will definitely go back

I had a great experience at Ashley's furniture. The customer service was stupendous, Christopher was knowledgeable and provided all the information I need to complete my purchase successfully. Grateful for his help and attention throughout the process.

Mr. Christopher was an absolute delight to work with. Very professional and courteous. We will be back!!

I was very pleased with Vontae who was extremely helpful but didn't hover while I made my decision. And the price and quality of the sofa are great!

Christopher was very helpful and informative when purchasing a mattress. He encouraged us to try out different ones and help guide me to find the best fit.

Christopher Wallace, provided exceptional service! He was extremely friendly, helpful and knowledgeable. If you're in need of any furniture I would highly recommend him. He is a great asset to the Ashley Furniture company!

Khadija is a very good attention i love her

Khadijah was amazing will be back to see her.

Khadija & Caroline were really great. Expertise, courteous and professional sales are excellent. Kudos.

Stephen did an incredible job. Point a to point b swiftly efficiently and courteously

Steven was my sales person and he was professional. Courteous, and knowledgeable. I like that he wasn't all over me. He allowed me to take my time. That's important to me.

Christopher Wallace assisted me. I had a great experience. Great prices great furniture for my daughter. Thank you Chris and thank you Ashley furniture

Christopher at Ashley’s furniture was great. He helped my parents get a beautiful couch and he was very nice and patient with us! Great customer service!

Kenny is the Man. Go see him he will help you get all that you need!!

Kenny was great and helped us find new furniture for our new home. We are so happy with what we found and will definitely be back in the future! Thank you Kenny!

Christopher was a very knowledgeable salesperson. Helped me by providing input on things I should consider when considering my furniture purchase

Blake is awesome!

The ladies was awesome and made sure my shopping ended today

Chris Wallace was amazing at his job. He helped me with my selection without making me feel pressured. I think I found a friend and will seek him out for my next purchase.

Christopher did a great job of showing us all the options for exactly what we were looking for, giving us all the details and made the purchase process easy. A pleasure to work with.

Tae was awesome

Amazing experience from Blake and the store manager Kim , awesome make business with such a wonderful team thank you very much.

This was such an amazing business interaction. We came from the Richmond store and it was a disastrous experience. In this store, they care. They will take care of you and that means a lot. Blake was amazing from the moment we walked through the door. Not incessantly on us, but near enough that when we were ready he was there to help and figure out the right product for our needs. He was insistent also that we feel and see the pieces on the floor. Like I said, they’re not just selling to sell, they care about customer satisfaction. He then got the manager Kim who was an absolute pleasure to meet and a cherry on top of the deal. Thank you for doing what you do. God bless. Take care. Will be back again and again!! Don’t waste your time with another store!

Working with Tea to get everything I needed worked out great today! Thanks for your help!

From the time I walked in, Stephen Banks, seen the confused look on my face. Right away, Stephen addressed me, found out what my need was, and helped me every step of the way with no pressure. There isn’t too many nice people in the world anymore, so thank you Stephen. Even on my most rainy day, you made the sun come out.

Christopher was great in helping us pick out a nursery chair. He heard all of our concerns with our failed Amazon purchase and helped us find the best fit for us.

It was a pleasure working with Christopher!

Caroline went above and beyond with her assistance in us purchasing some furniture for our new house. Would definitely use her again!

Christopher Wallace was nice, professional and provided great customer service.

Jasmine was amazing no pressure sakes she introduced herself when I walked in ask if I need help I said no just looking she replied ok then she came to check on me iam said iam ok she walked away then I found something I like and and ask her to help she was amazing explain everything a d yes I purchase the 2 items thank you Jasmine will be back to get more once this is paid off Sherral Sally Coleman

Will did a great job showing us a living room set and bed today! Thanks Will

I recently had the pleasure of shopping at Ashley Furniture on Midlothian Hull Street Road, and I must say, the experience was fantastic! Christopher Wallace, the seller who assisted me, was amazing and outstanding. His knowledge of the products and attention to detail were impressive. Christopher took the time to understand my needs and preferences, providing valuable insights and recommendations that made the decision-making process so much easier. His friendly and professional demeanor made the entire experience enjoyable. I highly recommend visiting Ashley Furniture and asking for Christopher Wallace if you want top-notch service and a seamless shopping experience!

Christopher at Ashley Furniture Midlothian is an exceptional sales representative! My husband and I only intended to browse, but his excellent customer service and knowledge of the products led us to make a fantastic purchase, including a bed, sofa, furniture, and decor! He made the entire experience seamless and enjoyable. We highly recommend Christopher for any furniture needs - he truly goes above and beyond!

We came here for one item and ended up buying multiple items. Blake assisted us and was very helpful overall. He did not hesitate to assist and explain everything.

Will was great

Kenny was my sales person and is the man! He greeted me and helped me as soon as I walked in and his customer service was awesome. Kennys attention to detail and knowledge of furniture amazed me. Highly recommend this store and Kenny because of their excellent customer service and knowledge!

Christopher Wallace - Chris was extremely personable, knowledgeable & helpful. You just don't see that level of customer service these days. Thank you!

Tae was a very salesmen.

Stephen Banks

Super helpful and allowed us to show without felling pressure. Explained everything thoroughly and honestly. Highly recommend!

execellent custumer service, durable furniture

Kenny was great with helping us. He's very kind and supportive of our choices, without being a pushy salesperson. Most of our furniture we own is from Ashley. Also, the delivery guys were great!

Christopher Wallace provided exceptional customer service during the purchase of my reclining set. He greeted me when I came in and provided options according my needs. Thanks Christopher for exceptional customer service!!!

(Translated by Google) Excellent attention Stephen banks helped me at all times (Original) Exelente atención Stephen banks me ayudo en todo momento

Great staff and selection! After purchasing delivery was very difficult!

Christopher was very patient and helpful while we shopped for several pieces of furniture. Overall good experience.

I don’t think I’d ever shop at this store again I’d rather drive to the one on Broad St this is the second time we have shopped here and had issues with deliveries and pick up; the miscommunication between the warehouse and the store is an on going thing; You never get a call back like they say they will you have to call back yourself. I’ll gladly take my business to the store on Broad St.

We had a fabulous experience at Ashley furniture! Kenny was an absolute delight! Very knowledgeable and answered all of our questions, showed us different selections all while our baby was crawling around. Would highly recommend this place and will be back in the future!

Blake was great! A little talkative but gave lots of information. Was very in-tuned with items that I may like and tried to give me the best value.

Just purchased a new Dining Room table and Kenny assisted and answered all our questions. Very friendly and helpful

Tae was great to work with!

Great service! Pretty couches nice selection

Christopher Wallace was very professional and knowledgeable with our purchase.

Great experience furnishing our new condo with Jasmine! Go see her at Ashley Hull St

Stephen Banks was super helpful!

Tae helped me find a couch today! He was swift and informative and I completed the process on my lunch break!

Christopher was helpful, professional and took great care of myself and my family. He helped us navigate our best options and prices.

Christopher Wallace was great and needs a raise. He was patient and explained it in detail. I will be coming back to Ashley Furniture for a mattress and I will definitely be working with Christopher Wallace.

Christopher was a great salesman. I wasn’t sure about purchasing my sofa but he made me feel comfortable

Blake was great and very professional and gave us great service from the moment we walked in, thank you Blake !!!

Christopher was great!

Jasmine, Kim and Haroon were very knowledgeable and helpful during my visit.

Jasmine and Blake were a great help finding the couch of our dreams. The process was smooth and quick and with the financing help at Ashley furniture made everything a super easy process.

Jasmine is as great. Clean environment. Easy process.

The sales representative Christopher was very polite, patient, and helpful with my purchase.

Jasmine was a fantastic sales associate was patient, knowledgeable and went above and beyond to answer all of our questions, we left with exactly what we wanted! :)