Ashley Store Newport News, VA

Derwin helped me find exactly what I was looking for while making sure I got the best deal. I was in and out in about half an hour, which left me with plenty of time to run errands after.

James was very helpful and left me to think about my decision without pressure.

Great service today provided by Mr. Shay and Mr. Derwin. No hassle or haggle pricing. Thanks guys

Dooly was amazing please go see him at Ashley’s furniture

Shopped for a dinning table and chairs for our eat in kitchen. James Dooley helped us out. He was extremely friendly, helpful, and patient.

Steve Jean was very friendly and helpful and made things super smooth!

I was very pleased with service I received from Steve. He was very knowledgeable about my purchased pieces. Great salesman

Fabulous team, financing options and products. We had very specific furniture that is hard to find, and Andy and Maleea helped us find everything we wanted to a tee. Will be working with Andy for all future furniture needs for our home and family.

Mrs.Mississippt was Outstanding!! she really helped me find exactly what i was looking for

Had an amazing Experience here today. Ms.Mississippi did a wonderful job on accommodating all of my needs and answering all my questions! I 100% recommend asking for her when coming here, she was the best!

Andrea F worked hard to get me a great deal on a beautiful leather sectional! Can’t recommend her enough!

Amazing customer service. Andrea was very helpful and kind from the moment I walked in! Was able to get everything I went in for!

Charlie was the best at showing us all the options we had. We originally came in for a specific couch, he helped us measure everything out and look at options. Helped us get any discounts available. Great service. Recommended for sure.

Andrea is amazing!

I just moved into an apartment a few days ago. I need to furnish the entire place. I am so grateful that I met Maleea Santiago as I walked into the store today. She was patient with me. She knew I was not confident in exactly I wanted to buy. With her help I was able to furnish the entire apartment. Thank you so much!! I appreciate your kindness and your patience as I changed my mind a few times.

Charlie was great helping us and giving us option so we could get the best couches for us

My husband and I had a great experience. Charlie went above and beyond to accommodate us and help us find the best pricing on our furniture.

Maleea went above and beyond to make sure that my purchase that was a floor model could be delivered. I appreciate her kindness.

James Dooley ! Great salesman , and help me find everything i needed for my new home . Thank you !

Melody Terry waited on me and she was awesome. She got me the lowest prices and showed me items on clearance that were on the floor and in back of store. We put together an entire apartment and it was a steal! She is amazing! Thank you Melody for all your help

Huge thanks to James and the team. Very professional, knowledgeable, and provided outstanding customer service. Go check them out!

Wonderful and knowledgeable! Steve Melody were able to create the sectional to fit my exact needs!!

Melody was super helpful with the whole process! Never felt pushy and I was very happy with the overall process.

Mr Dooley was so helping very confident in his work quick and fast as well

Had a great experience at Ashley Furniture! I worked with Scrap Dooley, and he was absolutely amazing from start to finish. His communication was on point, he kept me informed every step of the way, and made the whole process smooth and stress-free. Not only was he professional, but he was also funny and easy to talk to — which made furniture shopping actually enjoyable! If you’re looking for someone who knows their stuff and keeps it real, ask for Scrap Dooley. You won’t be disappointed!

We had the BEST experience at Ashley thanks to Charles Green. From the moment we walked in, he was patient, knowledgeable, and truly invested in helping us furnish our entire home. He helped us find something for every single room and made the whole process feel easy instead of overwhelming. Charles took the time to measure everything out to make sure it would actually fit our space, which gave me so much peace of mind. He even went the extra mile and helped us visualize what our rooms would look like using ChatGPT so we could feel confident everything would flow and look good together before we ordered. That level of service is rare. He was never pushy, just genuinely helpful and creative. I honestly could not recommend a better person to talk to if you need furniture at Ashley. Go see Charles Green. You will be so glad you did.

I initially intended to purchase from Wayfair, but the exceptional experience I had with Charles Green at Ashley Furniture has completely changed my perspective. From now on, I will exclusively shop at Ashley Furniture.

Melody was great and very helpful!

Charlie was amazing and helped me find my needs for everything!!!! I would rate his service 10000/10 :)

Darwin met us at the door with a smile. He was incredibly knowledgeable, available but not hovering. Sharon, store manager, came over to make sure we were okay as well. We got a great deal on amazing furniture. Will shop here again.

Shaston and Derwin were so very helpful, not pushy at all and extremely friendly.

Charlie was patient, knowledgeable, and answered all my questions thoroughly. There was no pressure to purchase, which made the experience comfortable and enjoyable.

I came in not expecting to find what I wanted but Melody showed me what was available and left me to make a decision. Zero pressure and very helpful. Decided to make a purchase. Process was simple and convenient.

Charlie was absolutely amazing. He did not pressure us at all to purchase anything. He was helpful and super informative with any question I had.

Charlie helped us here. Highly recommend

Andrea was extremely helpful. Fast service and seamless process. She is very knowledgeable and outstanding customer service.

Mrs. Andrea was great !!! My experience was ver quick and smooth

Charlie Green was a great help

Can’t asked for better than Derwin Watts when you need to buy furniture. Sales associates make all the difference. We are repeat customers and my daughter needed her apartment furnished. Amazing help from every direction. Thanks, DW!

Derwin was amazing!!! Helped us out so much and was so kind!

Steve and Shaston were amazingly helpful and just great to work with!

Charlie was awesome. He answered all my questions with patients and kindness no matter how many I had. He was also very knowledgeable about all the products. I enjoyed my experience.

Melody was amazing to work with!! Will be back:)

Derwin Watts was incredible! Very knowledgeable and personable. After a full day of shopping around unable to decide on what I wanted he was able to find me just what I wanted!

Melody was fantastic! She was knowledgeable and accommodating for all of our needs!

Steve was professional, knowledgeable and personable throughout our whole experience in assisting with our order selection.

Derwin

Maleea was helpful and transparent and made the experience smooth!

⭐️⭐️⭐️⭐️⭐️ Andrea Fitzgerald is truly exceptional! I recently moved to the Newport News/Fort Eustis area, and before I even stepped foot into the Ashley store, I had the pleasure of working with Andrea. I was still on the other side of the country when I called to check availability on a few items, and not only did she confirm they had them, she immediately put them on hold for me. After a 20‑hour drive to Virginia, the very first place I went was the store because I wanted to meet the wonderful person who had been helping me from afar. Meeting her in person only confirmed what I already felt: she is warm, knowledgeable, and incredibly efficient. She made my furniture selection process smooth and stress‑free. Andrea is a true asset to Ashley, and I’m grateful for the outstanding service she provided.

James and Mississippi were great at helping us pick out our new couch. They helped us through the finance process and explained the features and benefits of the quality of the couch to us. We enjoyed our experience shopping here and would highly recommend checking out the store!

Andrea Fitzgerald was very nice and helpful. Not pushy at all which was a welcome change from other stores.

Steve Jean helped us with our dinning set purchases and he was very professional and knowledgeable about the materials. Thank you for your help Steve!

Melody was our salesperson and she was very friendly and helpful.

Ms. Santiago was patient, efficient and polite!

James did a great job

Great service!

Service at the Store (newport, va) was excellent Charlie Green introduced himself immediately after we entered the store, we told him what our needs were and he immediately took us to that section. It did not take long for us to spot the recliner that not only looked good but felt good as well. The delivery was scheduled the following week and we were called the day prior to delivery and was given a delivery window. The only thing that was off schedule was the actual delivery time. But 4 hours later the two gentlemen made the delivery and were very apologetic but there ability setup our new recliner outweighed the lateness. 😃😃 Thanks

Melody was great!! Got in and out in less tha 2 hours.

James was so helpful and patient with us. We did a lot of measuring to ensure that the sectional would fit. He’s a very nice young man.

Charlie Green is a wonderful help at Ashley Home Store. He is thorough, diligent and was an energetic help in selection of the furniture

Maleea was a great sale woman and she was very nice and professional

Andrea Fitzgerald was extremely friendly, helpful, and efficient. We would highly recommend her to everyone!

Andrea Fitzgerald was amazing. Very helpful and very kind. No pressure and answered all our questions.

Steve was very kind and help when buying my couch.

Good selection, friendly and not pushy.

As soon as we walked in we were greeted warmly by Charlie who continued to provide excellent service! He assisted us in making the right choice in our selection of new bedding and never pressured us into anything. We will be back soon for additional new dining room furniture!

Ms. Mississippi was very courteous and very helpful in getting us what we needed.

James was excellent! Walked me through all my questions and was patient furniture purchased. If you need anything go see James.

My husband and I went in to find a new reclining sectional and Charles Green was there to help us every step of the way! He was patient with all of our questions and concerns and got us all set up with financing and delivery fast and easy.

David was absolutely amazing! From the moment we walked into Ashley Furniture, he was professional, patient, and genuinely helpful. He listened to what I wanted and made the entire process smooth and stress-free. He wasn’t pushy at all—just knowledgeable and attentive. Because of him, I felt confident in my purchase. Thank you, David, for such outstanding service!

James Dooley did an excellent job showing around and answering all my question He was very professional and courteous. I will definitely come back and purchase others items from James.

Charlie Green was great, very thorough

Sadly my apartment caught on fire and my son and myself lost everything….I came into Ashley furniture overwhelmed today looking for mattresses for my son and myself. David was so empathetic, patient, and understanding. He didn’t try to sale me anything. He heard me when I explained what I had going on and helped me with so much empathy. I believe his managers Charlie and David were just as empathetic and patient. I can’t begin to explain I appreciative I am of how they helped me through my purchase. I will be coming back to replace all my furniture lost in the unexpected fire.

Andrea was expedient and very friendly. We are excited to receive our sofa sleeper the end of month.

Fantastic crew, worked well with us and had wonderful patience with options. James and the floor crew performed expertly.

Andrea Fitgerald was more than helpfull. She made the buying proces plesant.

After calling the store looking for a particular chair, Maleea answered all of my questions. I went in later that day, she greeted me and showed me to the chair. It was what I was looking for and I purchased the chair. Maleea was great to work with, I highly recommend her if you are looking for furniture.

Shayla aka Ms Mississippi and Darwin were amazing and assisted when we had a hiccup 🙌🏾

Maleea was very helpful and patient with us while we decided on our first ever new couch purchase! She had great communication with us while we were deciding.

Steve was professional and knowledgeable about product in stock and made the buying process seamless. Thank you. We will return and see him for our next purchases.

Excellent engagement and service. Made it easy.

Came in today looking for a sofa and we left with one!! Derwin was AWESOME!!

Charlie G. was a pleasure to work with, and he took care of everything we needed. He was professional, upfront, and helpful through the whole process. Highly recommend!

Charlie was a fantastic sales associate, efficiently giving us all the information necessary for our couch & bedroom set purchase. Would highly recommend him!

Melody was great.

Ms. Mississippi was outstanding in helping us. She knew her product and answered all of our questions. She is truly an asset to your company. Thank her for all of her help.

I came in today just looking , David greeted us upon arrival. We then found something that we liked & David was very helpful customer service was a 10/10 all the staff were helpful

Maleea very patient & porfessional with the processing of my sale

Melody Terry was amazing! She has us all the detailed information so we made a decision it was a smooth process.

Steve was a great help.. we told him what we wanted, he showed us what we had, was very knowledgeable and we ended up buying the couch and loveseat! Didn’t take us but 20 Minutes!!

Derwin is very friendly and made the purchase experience quick and easy. Great service!

Melody was absolutely amazing to work with! From the moment I walked in, she was friendly, knowledgeable, and genuinely focused on helping me find the right furniture, not just making a sale. She took the time to answer all my questions, offered great suggestions, and made the entire process smooth and stress-free. I couldn’t be happier with my experience and highly recommend asking for Melody if you’re shopping here!

Had a wonderful visit and smooth purchase with Darwin Watts. He was fantastic, thank you!

Love the customer service, Derwin was absolutely amazing.

Melody was a lot of help.

I had an awesome experience with my sales associate Steve Jean. He was not too pushy, he allowed us to take our time and he answered all of my many questions.

Friendly knowledgeable great help Andrea was wonderful to work with

Maleea was great! Helped me furnish my bedrooms! helped me decide what color to choose and made the process very smooth!

Steve Jean was our sales person. He directed us straight to the mattress we wanted to try. He showed us all the brand mattresses in different firmness to try. He was knowledgeable with the product & explained everything to us. We also felt we got a good deal from Ashley store. Thanks

Derwin is so helpful and helped us find our new furniture so easily!

Derwin was great!

Very friendly and helpful!!

Shala was great. Greeted us at the door explained how to read pricing then let us browse. She circled back with us and answered all our questions. Appreciate her time and look forward to the delivery of our new bed.

Mississippi was great to work with. She answered all our questions and was very helpful throughout the entire process

Charlie was absolutely great to work with from start to finish. He was personable, professional, and made the entire process feel comfortable and stress-free. He took the time to explain everything clearly and made sure we understood all the details before signing. We never felt rushed and truly appreciated how attentive he was to our questions and needs. Highly recommend working with Charlie!

Ms Mississippi was awesome . She was very friendly and very helpful . Would definitely buy from her again .

Ms Mississippi was my favorite person who helped me get a couch

Charlie was personable, patient and an all-around pleasure to work with! EXTREMELY knowledgeable about the products and payment options. Charlie went above and beyond to make sure every member of my family enjoyed the shopping experience from start to finish; thank you!!

Charlie Green was an awesome help, patient, and provided a great experience for my wife and I. Would recommend anyone ask for his assistance when I need of outstanding service.

Steve such a sweet guy. He helped us when we were looking for a couch and also hooked us up for a discount. We’re thankful he was our sales associate.

We had a great time shopping for our new couch/loveseat! Melody Terry was a wonderful Advisor and representative of Ashley Furniture (10 outta 10)! We'll definitely be back! Christopher and Suzanne Minich

Our 1st experience buying from Ashley's Furniture Outlet and Steve was Awesome. He was patient & knowledgeable to us make a good choice for our new home.

I had a pleasant experience at Ashley Outlet today. Melody was an excellent help. She was very knowledgeable. I loved her customer service and her willingness to help me. I highly recommend stopping by!!

Andrea was fabulous. She was helpful and knowledgeable.

Andrea is phenomenal. She is so patient and informative!

Derwin Watts helped us with our couch and dining table purchase very helpful and great to work with.

Smooth experience. James hooked us up!

Ms. Mississippi was incredibly helpful! Answered all of my questions and did not pressure my decision. Walked away with a great couch set I’m excited to receive!

Ms. Mississippi was outstanding!

Derwin is the man! Highly recommend

Maleea was great to work with for the purchase of our couch for our new home. Flexible with our availability and helpful with space planning.

Maleea helped us buy our couch and she was very friendly and helpful. Made the whole process very easy.

Seamless support from Andrea. Made shopping experience painless.

If you want great customer service from beginning to end, from management to sales rep then Ashley furniture is where you want to be! Shaston, manager, has been accommodating and patient with my many request and has met me with a positive attitude each time. Steve, sales rep, with his welcoming demeanor made my experience great from purchase to discontinuation of one of purchased products. And each time I have gone to make my payment, the ladies and gentlemen in that area have been pleasant and inviting. I recommend this location 1000%!

Miss Mississippi was very knowledgeable about all of the furniture and mattresses. She did an excellent job of assisting us in picking out what we wanted in a friendly and professional way.

Mississippi did a great job!!!

Derwin and Shaston were fantastic and incredibly helpful!!! Thank you for help with my beautiful new furniture 😍

I walked into an amazing experience! Andrea Fitzgerald was welcoming and very helpful from the start. I told her what I liked and she was able to take me straight to the things I was looking for. I am very happy with my purchases and will likely be back in the future!

Steve did amazing

Maleea Santiago

Melody was very friendly when entered the store. Listened to what I wanted . Gave choices , but let me pick. Outstanding customer service. . Thank you

David was a pleasure to work with and extremely knowledgable.

Thank you Steve Jean for a pleasant shopping experience! Love the furniture at Ashley Furniture!

Andrea Fitzgerald was VERY personable and helpful. Her efficiency was appreciated.

What a fantastic furniture buying experience. David and Miss Mississippi could not have been more professional and helpful. Their experience was critical in helping to determine the best configuration and application of the modular sectional. What a great team!!

Our salesperson Steve helped us understand all the intricacies of the item we purchased as well as the financing options. He was very helpful and courteous .

Charlie at Ashley HomeStore in Newport News provided an exceptional experience from start to finish. He greeted me warmly, truly listened to what I was looking for, and walked me through multiple options to ensure my needs were met. He was patient, knowledgeable, and never pushy. What stood out most was how intentional he was about understanding my vision and helping me find the perfect fit, not just making a sale. He also worked hard to secure a military discount for me, which I genuinely appreciated. If you’re shopping at Ashley, ask for Charlie. Professional, personable, and top-tier customer service.

It was an awesome experience from the front door to the sales person, Charlie Green. We want to thank him and the associates for their great assistance. Very grateful

Ms. Mississippi was absolutely AMAZING to work with. She help get us financed and get the items we want and delivered with in our need time frame.

David Coman was great to work with. Quick and easy with no pressure, just the way furniture shopping should be!

Mississippi was phenomenal!!!!! She made our purchase effortless, speedy and stress free!!!! Thank you Ashley and Mrs. Mississippi!!! Can’t wait to get our furniture. You’ll always have our business:)

Thank you,Charlie

Charlie was phenomenal. From the moment we walked in he was very informative and friendly. Charlie made the interaction smooth as possible. If you’re in need of new furniture visit Ashley and ask for Charlie he’ll get you taken care of most definitely.

Charlie was awesome. He got me in and out in no time.

Charlie was excellent he knew the products and made sure we got everything we need!!!! We will be back!!

Amazing store

Came in to buy a new table and chairs for our dining room. Andrea greeted us right away and was able to point us in the right direction and answer all of our questions. We left with a beautiful set. We appreciate all her help!

Mississippi has excellent customer service 👌

Great experience purchasing a mattress with melody!

Wonderfully supported shopping experience with Ms. Mississippi. All our questions were answered, space to discuss and to try out the mattresses to find the one we wanted with check-ins to see if we had any questions. We appreciated her recommendations, professionalism, kindness and expertise. Thank you so much!!!

The experience while I was shopping for a new mattress with Derwin was wonderful. The selection of mattress where great and his knowledge on the products were very helpful. Im really happy we chose Ashley furniture for our new bed and mattress

Andrea was very personable in helping me find what I was looking for, both polite but also invested in helping me find what would work well. And helped me with color schemes which I can't do to save my life.

I enjoyed meeting Andrea today. She was very friendly and supportive for our shopping needs. She gave us great service and we plan to return for future purchases.

Andrea was Great

Maleea was great!!

Ms Mississippi made our buying experience so enjoyable. She has such a bright smile, so friendly, no upselling, just kindness. And we got a great upgraded/upsized bed that fits our current bedroom set’s feel, which was hard to do. We are going to sleep well with this new purchase.

Greeted very professionally by Ms. Mississippi. Very knowledgeable about products and policies. No high pressure sales tactics.

Derwin was very helpful!

Lovely store. Beautiful selection. Excellent sales person. Will be back!! Highly recommend.

Andrea was wonderful! Very professional, likable, and knowledgeable. She helped us find exactly what we were looking for for

Charles was very knowledgeable and extremely helpful. Made buying furniture great experience. Will definitely be back.

Mississippi was outstanding. She was calm and guided us to the perfect mattress. She gave my wife and I plenty of time to ourselves to discuss the purchase. Very great service.

Wonderful experience shopping with Mississippi! So professional and kind.

David was excellent at providing information since we walked in the door. We were hesitant at first but he made us comfortable with the couch we decided on and made sure it was what we wanted and what we were expecting. Everything took about 10 minutes all together from picking to processing. Definitely will come back in the future.

What a great experience the sales clerk Ms. Mississippi was to deal with. She was very knowledgeable and helpful with all of our questions. I would recommend anyone that is interested in a new mattress to head on over and see Ms. Mississippi at Ashley Furniture. You wont regret it. I would be remiss if I don’t give a shout out as well to Jason who was also just as friendly and brought Ms. Mississippi to us.

Maleea was very helpful and kind.

Maleea was great. Very kind

Maleea was amazing!

Andrea F was so easy to work with. Found everything I wanted in one spot for an affordable price. DM and Andrea made us laugh and fully at ease.

Maleea was great!

Ms. Mississippi was the best!

Newport News location Derwin and Shaston was extremely helpful, assisting me select my pieces.

Mississippi was so friendly and helpful while we looked for our new dining room table! She was there to answer our questions when we had them and was not pushy. It was a great experience ❤️

Charles G. On of the managers was great. Great customer service. Highly recommend him and Shaston

It was such a pleasure working with Shala. She's so personable and has the sweetest personality!

Charlie took care of my husband and I from the moment we stepped through the door until we exited. His demeanor and smile are priceless. If I need to purchase anything in the future I would definitely ask for him and Mrs. Mississippi. Mrs. Mississippi allowed us to browse the store freely but checked in on us quite often and offered assistance and several purchasing options.

Mississippi was very friendly and knowledgeable when we came into the store. She greeted us and ask if there was anything we were looking or if she could help. I told as just looking and she came back and checked on us at the perfect time. I had questions and she was able to help. She was so knowledgeable & helpful. I highly recommend her if you go to Ashley furniture.

Ms Mississippi was so awesome. Took.great care of us. Very friendly Help support a 2 living room furniture set.

Wonderful relaxed experience. Did not feel pressured to purchase, which we did and are thrilled. Would highly recommend the Newport News location.

My wife and I had a great experience at Ashley’s today. We were assisted by a wonderful salesman named David who was exceptional with everything! Very knowledgeable about the products, prices, styles, and materials. He also was very patient with us. If you’re ever in the area and looking for great customer service at Ashley furniture, I highly recommend David!

The store was pretty busy the day I went in and I ended up speaking with a guy named Charlie who said he was a manager. I thought, great, this should a great experience, even better than I normally have but boy oh boy I was wrong. This guy Charlie acted very frustrated with me like I was bothering him when I just had some what I thought were normal questions. It was busy so I thought maybe it was that but he kept checking his phone while we were talking so he was obviously more interested in that than helping me make a purchase. I've never had such unprofessional customer service, especially from a "manager".

No one greeted me or asked if I needed any help. I was in to buy a bedroom set.

Great experience! Steve was amazing and helped us configure our sectional so it would fit all of our needs. Would highly recommend and will be coming back for future purchases!

David Coman at Ashley took great care of my husband and I. He understood our needs, and allowed us space and time to look around the whole store before we made our decision. I would highly recommend him for all of your furniture needs. Make sure you ask for David!

Came in with an idea of what i wanted and the staff helped with no complaint and were very understanding of what I wanted. I will be coming back if I need any other furniture.

David was great with suggestions and answering any questions we had. He ensured that we knew the everything for pickup since delivery is backed up for the holidays and provided information for our next purchase.

Amazing experience. Great furniture. Fantastic black Friday prices. Excellent delivery crew. Couldn't be happier.

The staff was so helpful, got me all set with 6 dining chairs in time for Christmas! 🎄

Ms Fitzgerald was amazingly helpful! We were able to find just the right lift chair!!! A great store!

Great experience! David was fantastic and extremely knowledgeable!!

Ms Mississippi at the Newport News outlet store is AMAZING!

The salesman, Derwin was thorough in explaining the details about the furniture and financing.

We stopped by the Ashley outlet store in Newport News. The sales staff was extremely nice and helpful, and we weee able to get in and out quickly with a new recliner at a decent price!

Working with David at the Ashley Outlet was quick and easy. He did an excellent job of explaining the warranty and delivery processes and was able to answer all of our questions. It was a pleasure to work with him!

It was wonderful! Melody T. was very knowledgeable of the furniture items and all of our questions, but never made me feel pressured. I appreciate her professionalism and kindness with my entire experience.

Great customer service. More customers than representatives so it took a couple of minutes to get someone to help. Derwin walked us through the purchase and didn't pressure us. Thank you for the help!

Amazing service! I knew what I wanted before I walked in the door and I was out within the hour with everything scheduled to arrive before the holiday!

Mrs. Mississippi and Mr. Charlie at the Ashley store in Newport News are the real deal! The whole team was great. From the moment we walked in. Mr. David greeted us, helped us around the store, and checked on us randomly during our browsing. Furniture shopping is not an easy (nor cheap) experience, and the team here made it easy on us even though we weren't. Will definitely return!

Today Ms. Mississippi and Mr. Charlie made my dream bedset come true. I bought the Blairhurst beset which had the best functionality and thebmost modernized look in the store. Cannot wait to show my friends and family how beautiful they are.

David was very knowledgeable and a huge help! Excited for our new couch!

Worked with David today at the Jefferson Ave location and he was amazing! Very personable, answered all of my questions and helped us pick an amazing sofa!!

Excellent service, very patience and kind

David at Ashely’s outlet in Newport News was amazing in assisting us on our visit. We were looking for a new sectional couch, and help us in the best way. He went through all the insurance coverages throughly and in a timely manner giving us all the information we needed. We will definitely be back for future purchases! Thanks David and Ashley’s!

David Coman was our salesman today at Ashley’s and he did an excellent job with friendly service along with being patient and super helpful when it came to helping us find the right recliner for our house!

David C. Was a great salesman not pushy and very patient with me trying the couches on for size! Would go back again for our next purchases!

David helped us and our experience with him as our sales associate was fun, smooth, We’re gonna get food in a little bit and he answered all of our questions with a sincere and kind attitude.

Melody was so helpful! Very knowledgeable and kind. I would gladly buy from her again!

I cannot say enough about David and Dante. The customer service was extremely professional and efficient. David greeted me at the door and took me through the store and showed me the particular furniture that I was desiring( mid century). David was knowledgeable about the furniture and explained the delivery process. I ended up buying a mid-century sofa and two chairs. To complete the cell, I was directed to Dante, who was also very professional and polite. He Also explained the particular processes of my delivery and payment. I understood everything and I did not feel overwhelmed. Good job guys and thank you.

Dave was great to work with! Informative and not pushy.

De rwin Watts made our time in store enjoyable, from start to finish. The time he took to find out what we were looking for and his knowledge of the Ashley furniture available made the entire experience amazing and would highly recommend him and the entire crew here at the Newport News location

We bought 2 sectionals and a dining g room set!Both Derwin and Charles were amazing to work with! They made the process easy and fun! Will come back for sure!

Had the pleasure of working with Mississippi. Amazing experience and very helpful. She assisted with our bedroom furniture and new mattress. Extremely kind and patient answering all of our questions. Will recommend everyone come to see her

Melody is awesome and patient!

Great experience and so appreciate no pressure sales

David helps us out today he did a great job was super nice and help us get a great price ❤️

It was great! David helped us find what we wanted. Easy process!

David is awesome! He was very personal, helpful, and gave good advice.

David did a great job helping us pick out new furniture for our son and daughters room

Great experience with David!

Great experience working with David Coman at Ashley Outlet today. Great prices!!

Andrea has the best customer service skills that I have come across in a long time.We actually went to a few different places, some of which either did not acknowledge us or yelled across a showroom at our kids who were not even being bad.

Ms Mississippi was wonderful....

We went in to look. Had the best service from Derwin! Came back a week later to buy the couch! Fantastic experience. The store is amazing!! Thank you

Professional friendly

David Coman was super informative and kind! Helped us the entire time with all our needs! Would definitely recommend him to help you find just what you are looking for when shopping for furniture!

Melody was a great salesperson. Very patient

I was greeted by David Coman today and he made the transaction a great experience. He answered all my questions and presented me with great options. I recommend to anyone looking for furniture to come see David at Ashley on Jefferson Ave

This has been a wonderful experience! There was no pressure sales. We knew what we were looking for and decided on one sofa & 1 recliner, however David took the time to show us something similar and better quality. We are now purchasing the better quality sofa and two recliners. The qualifying was simple & quick. All of the staff were very professional and kind! Suggest to come here 1st!!!! Everything was 1/2 off as well:)))

David was very helpful not pushy and well informed

Beautiful quality designed furniture. Salesman David was vey professional and knowledgeable

I have worked with Maleea today, she is great with a good customer ethics and relationship.

David is an awesome person and salesman. He took his time to talk with us about the couch in which we were interested in purchasing. He was genuine and listened to our needs.

Dave is awesome! Explains thoroughly and not trying to just make a sale.

Sales person was great. Explained every detail. Explained all options will shop here agai

Dave did a great job

Ms. Mississippi was so thorough and worked hard to help us with all of our purchases. So grateful for this experience

Love this store and the Trusted advisor Melody Terry was so helpful and considerate we had a great experience and will definitely be back with friends and family

David did a great job helping me swap my bed when I had issues! Thank you!

Melody Terry helped us take measurements and make a great selection on a new couch. She was bright and professional. Thanks Melody!!!

David coman was a great co worker who helped and explained everything with great detail

David helped us find a bedroom set for a great price!

Awesome place to buy furniture!! Great customer service! Thank You Melody for being so helpful 😉

Steve did an amazing job helping us get our new furniture. Highly recommended

David was a great help. He didn't pressure us and was very helpful.

Walked in and was immediately greeted by staff. Shout out to Derwin, he helped us pick out the exact couch that fit the idea we wanted. Get in while you can, the deals can’t be beat!

Went in and had some great help from Derwin.

Terrific customer service. John Hudson is excellent...no pressure, just plenty of good info and help with our furniture selection. Very high quality furniture and a wide selection to choose from.

David was very helpful! Had a fun time while choosing a recliner.

Had David show us around today and was absolutely great! Was able to explain everything clearly and provide real expectations. Was honestly just a great sales advisor. Would recommend 10/10

Mrs melody was very helpful and very professional she took time to show us around and helped us in multiple points of our shopping experience

Excellent from start to finish thank you perfect customer service

Ashley furniture should be your first or last stop for the quality furniture. We started at Haynes and staff were horrible and did not know what furniture available. Second stop was Harverty and they didn’t have a sale and no intentions of having one in the future. Their prices were outrageous! Third stop was Rooms To Go and had a sale but nothing like Ashley. The staff at Ashley were awesome and Ms. Mississippi was just awesome and will go back to see her first next time!!

This was the best experience of my life for buying a couch! David C was my floor salesman and he was so helpful! He help me find the best couch on the floor for my needs! Couldn’t recommend this place enough!

Our salesperson, Maleea was a pleasure to work with! She greeted us upon entering the showroom briefly letting us know about a sale event and gave us space to browse letting us know she was available if we needed anything. She was extremely helpful in assisting us through the selection, purchase, and coordination of our out-of-area 3rd party delivery. Thanks!!

David was amazing he was very knowledgeable and had great customer service

David was amazing in explaining everything to us and made us feel comfortable about the purchase made

David did a great job helping me find a couch!

David was very helpful. He made the experience super easy. He was very welcoming and helped us with all of our questions.

We found the perfect couch thanks to our sales men David and Donte.

David was phenomenal. Helped us find a couch and loveseat for a very tight location. Very easy and pleasant process.

Fantastic experience! Flexible and knowledgeable staff. Melody was AMAZING, cant wait to see her again

Melody Terry was wonderful to work with. She was professional and easy to talk to. We will go back to Ashley because of Melody.

Cam into Ashley today to get some furniture for my new house and Charlie and my guy Derwin got me and my family right I highly recommend yall come out here

John Hudson did a great job with understanding our needs. Made us feel at home and explained all the Ashley quality standards well.

David Coman did an amazing job helping us pick our new couch! He greeted us as soon as we came in, was very knowledgeable of the different fabrics and styles of couches. We explained what we were looking for and David showed us the perfect match. The whole process was pretty quick and easy.

Amazing experience. Steve was so patient and helpful the entire time. My husband and I truly appreciate his help.

Outstanding Service from Derwin at Ashley Furniture – Newport News, VA If you’re shopping for furniture and want a smooth, pressure-free experience, ask for Derwin at Ashley Furniture in Newport News. From start to finish, he was knowledgeable, patient, and genuinely focused on helping us find the right pieces. He answered every question with honesty and made sure we felt confident in our choices. We never felt rushed or upsold – just guided by someone who clearly cares about his customers. Highly recommend working with Derwin if you want top-tier service and a stress-free furniture-buying experience

David was very helpful and has a very contagious laugh! Will definitely do business with him again! He certainly loves his wife.

Great service from Melody Terry. She was helpful and so kind. She was easy to work with and never pressured us into a purchase. Sometimes walking into furniture stores you feel obligated to buy and the sales floor individuals will not allow you some space to decide. Melody was amazing. Helped us purchase 2 oversized chairs. Wish I could give more than a 5 star review.

David Coman was very professional. He was helpful and honest. He gave us tips on how to properly inspect the furniture for quality. Would definitely recommend this store to friends and family

David and Steve were absolutely amazing and helped with everything needed! They answered questions very well and efficiently!

Melody was wonderful to work with! She was very organized, professional and friendly. We loved our experience at Ashley because of her.

Steve was excellently professional, helpful, and kind. He really impressed us and showed us the high standard of customer service this store esteems.

Had a great experience purchasing a bedroom set for my daughter! Melody was super helpful and friendly!

Derwin was a delight to work with. He was very informative and helped us pick the right mattress and bedding got our needs. He was also very personable and nice. Would love to come back and work with him again on future purchases.

Ms.Mississippi was the best sales associate we’ve ever had in Ashley Furniture.

Derwin was awesome! We wandered around and sat on basically everything and he touched base every so often dispensing useful info and answering any questions. Found the right couches at a killer price with the sales going on for Independence day. We borrowed a tape measure to make sure of the dimensions and it was all around a great experience

Melody was fantastic! Love my Sofa Recliner and always a pleasure purchasing from Ashley...

Ms. Mississippi is the best! She is very knowledgeable and extremely patient. Recommend asking for her when you come in! Ashley has such a large and beautiful collection of quality furniture.

Ms. Mississippi was AMAZING! She was so patient with us even after two or three visits. She was very knowledgeable and friendly! Great experience all around!

Ms. Mississippi is great! Made the process quick and smooth while giving us the best deal around. We will be back!

Ms. Mississippi is AHMAZING!! She explained all of our options and was very knowledgable about what we were looking at. We left with a new bed, two nightstands and leather recliner for our new house!! Thank you!

Great experience, Melody was courteous, patient and answered all of our questions clearly and professionally. Will definitely be doing business here again!!!!

MELANIE was very knowledgeable and was a pleasure to work with.

Melody is very awesome and respectful I truly appreciate how she treated me as a customer she is very dedicated to her job from what I experienced. Tiya Canady

Steve was very attentive and a pleasure to work with.

Melody is an amazing asset to your store. She was kind and patient the entire three trips we took to decide which furniture we wanted. We would defintly send others to her if asked where to go for furniture.

David did a great job . He was knowledgeable and friendly.

David Coman was excellent! Ashley Furniture seems very solid, and had the pieces we wanted for a very good price. We visited the store several times ( & others) and David was very helpful, patient (not pushy!), and we were very happy with the furniture and process..

My husband and I love Ashley but this store was the best so far. Ms. Mississippi help us find exactly what we were looking for and for an amazing price. Thank you so much!

My experience with purchasing my bedroom set from sales associate, Steve Jean, was exceptional. He was professional and knowledgeable of my purchase. Thank you for a easy purchase.

Melody helped us find the perfect couches and mattress! She was very patient, extremely helpful and fun to work with!! 5 star customer service.

We visited both the outlet and main store and received great customer service from Melody Terry. She was extremely patient and helpful, walking us between stores to show us different sectionals. She made our experience seamless and easy!

Melody Terry was amazing! She was very helpful and very informative. We had a lot of questions about the tempurpedic and she was able to answer all of them. If you go into Ashley furniture ask for Melody Terry!

Darwin Watt was outstanding I really enjoyed working with him amazing customer service

We had such a great experience purchasing furniture for our home. We came in and were able to take our time to look around without being pressured. Our salesperson Derwin was so kind and helpful throughout the entire experience. The Store Manager was also very helpful with our financing options and buttoning everything up for us. We will most definitely be back for future needs!

David was amazing. Didn’t pressure us like some stores and let us try out a ton of couches like we would sit on them at home. We came back after browsing to finalize a couch and David made it easy to do.

Amazing service by Melody Terry! very sweet and really attentive

Melody Terry was awesome! We ended up coming back to Ashley Furniture on Father’s Day after shopping around. Even though she had multiple customers, she did a great job and we didn’t feel like were left out or put on the side. The kids had fun shopping with us, and it was our first time at an Ashley Furniture store! Friendly, smart, and very nice!

Melody Terry was fantastic to work with! We’re so happy with her service and our purchase!

Ms. Melanie has the best customer service I have experienced in a furniture store! Working commission only is not an easy thing! But you made it effortless for me to make a decision and that doesn’t come easy for me, ever! Ms. Latesha at the finance desk was so kind and helpful! I appreciate you both..

Melody Terry. She was awesome!

Our sales team was amazing. They gave us the most of our experience and gave us an amazing discount for the couches we were interested in. Thank you Darrien and Ms. Sheila!

What an amazing experience! Friendly people, comfortable furniture, and excellent prices. We have definitely found our new go to furniture store!

Steve Jean was a great help and super informative! Store was clean and lots of great deals! I’d definitely recommend!

Derwin was an amazing and sweet associate. We found the perfect furniture piece.

Great products. Derwin was very friendly and helpful.

Melody was great! She was very helpful and made the process easy!

Wonderful customer service! Sales associates were informative and not pushy at all! We didn't feel overwhelmed when we went in to purchase. Shala and Charles were excellent!!!

Melody Terry was great to work with! She wasn’t pushy or forceful in her sale. She gave me information to take back home to make a decision on in peace and we were so glad to come back and request her when making our final purchase. We appreciate the help and information she provided with a beautiful smile. This is our second Ashley Furniture purchase and we’d recommend over and over.

If you are a busy person Ashley is not the store for you. I've been trying to pick up my furniture for 2 weeks and haven't been able to organize a time in the tiny window they give you to pick it up. We're moving out of town and it's a whole thing. When I bought it I thought I could pick up any time before 4. NOPE! You can only pick up your furniture on Monday or Tuesday by 4 pm at this store and not even on the weekend. I found out by calling around that they have a few workers trying to service ALL of the Grand Furniture stores and all of the Ashley Furniture Stores for loading and unloading furniture. So as much as that furniture costs, they cheap out on delivery people??? I thought, well ok I'll return the furniture and make it easier on us. Nope, 20% restocking fee if you don't return within 24 hours. So yep, any problem you better know about it before it arrives. Then I say "Ok, can you deliver it to an address in Hampton?" NOPE, it's got to go back to the VA Beach warehouse and start over if I do that. So then you ask why is that? The answer........policy. We're taking off work to pick up the hostage on Monday. 🤦🏾‍♀️

Derwin was a wonderful in assisting me in finding the right couch for my room. The store manager and him were very helpful in moving the sectional pieces in the arrangement I was envisioning so I could actually see what I would be purchasing. Also they were not pushy at all and respected my space.

Melody Terry was very nice and explained everything so clearly regarding the delivery of my couch to my home!

Ms. Mississippi and Latesha were amazing. Very professional and friendly.

Ms.Mississippi and Latesha were great in the store! Very friendly and helpful

Derwin was fantastic! He was patient, showed us all our options and LISTENED to what we wanted. Donte was also great at cashing us out. Two great salesmen with excellent customer service. Thanks for a great experience!

Karl was absolutely wonderful in handling my issues of swapping out my sofa sleeper for another. He was professional and very knowledgeable: I am so so pleased with the outcome of my sale. Thank you Karl ....

Melody was a great help and very kind. She was incredibly patient while I made my decisions and helpful with the financial process.

We walked into Ashley Furniture today with no plans to buy, just to look around and get a feel for some furniture options. But thanks to our salesman Derwin and Manager Shaston, we left with an entire bedroom set, dining room set, and living room set and absolutely no regrets! What really made the difference was their approach. There was zero pressure. Instead, Derwin listened, offered honest and professional advice, and helped guide us toward pieces that actually fit our needs and style. It felt less like a sales pitch and more like a conversation with people who genuinely cared about helping us make the right choices. We’re so happy with what we bought, and even more grateful for the experience. The staff at this location made a big purchase feel easy and enjoyable. Highly recommend visiting this store—ask for Derwin. You’ll be in great hands.

No pushy sales people. Ms. Mississippi was extremely helpful and kind and had answers to every question.

The staff was very freely and helpful in helping us figure out exactly what we needed! We found the perfect couch thanks to Derwyn!

Derwin at the Newport News store assisted my wife and I ordering the furniture we liked and made the process painless and was straightforward with which items would be in stock and when they could be shipped.

Derwin was awesome in helping us get the right furniture for our new home. We will be back in a few months to get our new master suite set.

Ms. Mississippi was very helpful with our purchase of a new couch. Additionally her manager Mr. Andy was great in helping us pick out our couch.

Mr. Andy helped us find a couch that we absolutely love. Ms. Mississippi was amazing in helping us with financing. Great works that are extremely friendly and helpful.

Steve helped us out and was very informative and easy to work with.

Derwin and Charlie were very helpful with our purchase. They answered every question we had and made the shopping experience a breeze. We will definitely be back for our next furniture purchase.

Derwin and Shala were awesome.

Melody Terry is an excellent associate here and always makes sure provide top quality customer service. I have purchased 6 different large furniture items from her over the years since 2019 and she is definitely someone that ensures my return to this store. The other associates are also helpful and friendly as well, but Melody always goes above and beyond for me whenever I need a good quality piece of furniture on a budget.

Charlie Green did an amazing job helping us find what we were looking forv

Like the service, very nice people. Melody Terry was very nice and warm.

Maleea was very knowledgeable and helpful with selecting a new mattress.

Maleea was very helpful & knowledgeable. The discounts were nice & we received more than expected.

Steve was phenomenal. Highly recommend him for anyone looking for furniture from Ashley.

The employees were great( Derwin and Michelle)and the enviornment is very professional.

Melody was a lot of help! Buying our new sofa was quick and easy. She was personable and knowledgeable.

Thanks Steve for all the help! We had a lovely experience.

Maleea was 10/10

Ms. Mississippi was wonderful-is wonderful. She listened to our requirements and what we were looking for in a design esthetic. The options and information she provided was spot on. She could have tried to talk us into a more expensive option. Instead she guided us to make a decision that will truly work for our space and gave options for adding on at a later date. We plan on coming back for additional pieces and will ask specifically for Ms Mississippi (Shayla).

Maleea helped us find everything we needed for our new apartment and got us the best deals for our money! Highly recommend her.

Derwin was awesome! Showed all of our options, was incredibly patient. Thank you Derwin!

We had a great experience at Ashley Furniture! Our salesman, Steve, was fantastic—super helpful and informative without being pushy. He was always nearby when we had questions but gave us the space to browse comfortably. We ended up buying two pieces during their Memorial Day sale (50% off!) and truly feel like we got an amazing deal. The warranty package was also reasonably priced and gave us peace of mind. As a sweet bonus, they even let our daughter take one of their balloons—she loved it so much she fell asleep with it in her hand. Great service and a lovely shopping experience all around!

I went looking for bedroom furniture. Sales associate Melody at the Newport News store was a great pleasure to work with. She was very patient and knowledgeable. She help me with every step of the purchasing process. I would recommend going to this and asking for Melody.

Thank you Derwin for the help of purchasing our bedroom set! Very helpful and made it very quick and easy and helped secure a good deal.

Steve was very knowledgeable, patient and kind. I highly recommend shopping at Ashley Furniture

Miss Missippi get a perfect review she's a solid 10!!

Charlie the manager and Miss Mississippi were extremely helpful and professional. Very knowledgeable. The process of getting a couch set and tables was smooth and quick. Charlie even moved the tables we were interested in next to the couch to see if they matched. They went above and beyond. Thank you so much! We will be coming back for our future purchases.

Employee Steve Jean was great. He explained everything and made our shopping experience excellent. Thank you Steve!

Melody was absolutely great! She was so patient with my husband and I with our tape measure. She was able to also do a price match with us. If we ever are looking to buy more furniture Melody is who we will be calling.

From Miss Mississippi, (and Shaston the manager). Best experience ever!

Steve was great… was able to give us an honest answer and most importantly wasn’t too pushy!

My experience today was exceptional with Steve Jean. He was very patient and made sure to answer all the questions l had regarding the selections of furniture l was looking to purchase. I definitely recommend visiting this location and ask for Steve to assist.

Maleea was BEYOND helpful when it came to narrowing down which bedroom collection I wanted. She asked what my range was, what material I wanted, if I needed a mattress, what type of mattress, and wasn’t pushy and didn’t hover as some salespeople can do. She was amazing and was very comforting

Extremely good experience. maleea was super helpful, kind, and willing to help me look for many different alternatives. Even if they dont have it in store they have an online catalog you can order from. Highly recommend this store for all your furniture needs.

Males and Charles took what I wanted and found me something better to fit my space and needs!

Our salesmen, David Coman, was great. Very professional. We will definitely be back for additional pieces in the future. Manager, Charlie Green, was also very helpful. Thank you gentlemen!!

David was absolutely amazing! I had the honor of giving him his first sale. So sweet & ready to help! Thank you so much for my furniture !!

Had a great experience with Derwin. He showed us different options and helped us make the best choice.

Melody was fantastic she did an awesome job with great customer service. She is very knowledgeable and extremely patient. I will definitely come back with great service like this. Thanks Melody!

Melody is amazing!! She assisted my mom and I on Mother’s Days. None of this would've been possible without her. She’s very personable, caring, and helpful. Thank you Melody!!!!

Great deal on couch and mattress, highly recommend

Maleea was very friendly and helpful. I found exactly what I was looking for.

Best service ever! Got us the greatest deal on our couch almost half off. Very satisfied! Thank you Maleea and Mrs Mississippi.

I had a great experience buying new bedroom furniture for my son. Both gentlemen who helped me, Derwin & Shaston, were patient and efficient. We’ll be back!

What I needed wasn’t in the showroom but they were able to show me items that were similar. Steve was great in helping me price match and help me get everything I needed in a timely manner.

Excellent work as always. My family and I have come here now 3 times in less than a year. Great pieces and prices. Great staff, always great you as you walk in and willing to help! Highly recommend!

Love Melody

Ms. Mississippi customer service is A+. Exceptional! Very pleasant and professional. Thank you, Ms. Mississippi

Ms. Andrea F. Was very patient and forthcoming with information, as I tried to decide between two different living room set.

Derwin helped me purchase the nice sofa that I was looking for. He helped me every step of the way. I look forward to purchasing from this store in the future!

Ms. Mississippi is also Ms. Money saver!!! My husband and I came in with open minds, and left with a deal that no other furniture store in the area could match. The service here is unmatched as well! Do yourself the favor of good service and excellent prices.

Ms Mississippi gave us a great, quick, and smooth buying experience thank you!

Ms Andrea’s customer service was exemplary! Highly recommend

Miss. Mississippi was excellent in helping and finding us the furniture we needed and for a great price!

Our salesman, Steve Jean, was extremely knowledgeable, congenial and easy to work with. His demeanor is very approachable and non-pressuring. He was able to explain the benefits of each piece to help match to our needs. Overall, Steve Jean made the furniture purchasing experience very pleasant and wonderful..

Steve Jean was fantastic from start to finish! Great experience.

Derwin is an awesome associate. Very knowledgeable

Very helpful, knowledge

We recently got our table here from Maleea. She is so sweet and well mannered. She is clear in her explanation on the process. Definitely getting more from her later on.

Andrea was very helpful!

Ms Mississippi did an excellent job helping us pick out the perfect couch.

Ms. Mississippi was the best! Going here for all future furniture purchases!

Steve J. was super friendly and helpful. My husband and I appreciated that he gave us space to browse. Today’s sale was a big selling point to go ahead and pull the trigger on our purchase.

I had an awesome experience with their sales team. They were very helpful

Steve Jean was awesome! Very kind and patient.

Very helpful, calm energy,

Derwin is the best and so nice, shaston was also amazing and super helpful got everything we needed needed in record time and next day pick up can’t recommend enough!!!!

Amazing store and amazing staff! They were so helpful. Shaston and Derwin are the best!

Very polite and informative.

Melody Terry as wonderful to work with! She was very knowledgeable and really helped us make purchasing decisions that were good for us. Highly recommend!!

Maleea was great. Very informative and helpful in finding me the recliner I wanted.

Quick and straightforward with no pressure and friendly service. Melody was great!

Karl and Ms. Mississippi were extremely helpful. They knew the inventory like the back of their hands and were able to match what they had to what we envisioned.

Mississippi and Mr. Karl was amazing. Very thorough. Very kind. Helped us get all the discounts that was available.

Melody was amazing! Thank you so much for all your help picking out my new sofa.

Ms Mississippi was great! She was attentive, but still gave us space to make our way through the store. Great experience.

Very polite and attentive. Great customer service.

Mississippi did an amazing job I love her personality very bubbly great customer service

Derwin & Shala at the Newport News store are amazing to work with.

Came in and was helped quickly by Timothy at the Newport News location. Came in with an idea and he knew exactly what I was talking about and where it was. Super quick in and out! Easy process!

Timothy was very helpful!

Derwin was very helpful and patient while me and my husband made our purchase.

Derwin done an amazing job helping us find the furniture that we wanted.

Melody was very helpful and informative when we purchased our new bedroom set

In Newport News, Ms. Mississippi excels in her position at Ashley's store. She brings a friendly and inviting atmosphere to our shopping experience, always making sure that our desires are fulfilled before we leave.

Melody was very helpful and friendly. She helped us with finding the perfect pieces for our home.

Ms. Mississippi was phenomenal! Knowledgeable and very helpful in our acquisition of furniture to meet our needs.

Timothy was very help and explained our options for everything we looked at.

Derwin was amazing! Patient, professional, and charming to work with. My family and I had an amazing shopping experience.

We loved Ms Mississippi’s attitude and willing to help us find exactly what we need for our home ! definitely need to go to her for help!!

I had an exceptional experience at Ashley Furniture, thanks to the outstanding customer service provided by Mississippi. From the moment I walked in, she was attentive, knowledgeable, and truly went above and beyond to help me find the perfect pieces for my home. Her expertise and friendly demeanor made the entire process smooth and enjoyable. She took the time to understand my style and needs, offering recommendations that fit both my budget and aesthetic. It’s rare to find someone so dedicated to ensuring customer satisfaction, and Mississippi exceeded all expectations. If you’re shopping at Ashley Furniture, I highly recommend working with her you won’t be disappointed! Thank you, Mississippi, for making furniture shopping such a wonderful experience.

Ms. Mississippi was amazing, she helped us find our dream couch and was very knowledgeable. We will be coming back again for more items and I know she will be able to help us. Thank you so much for everything today.

Great and fast service she remembered us from the first time we came to look at couches and was very informational with best type of materials for my pets

mrs. mississippi was amazing, she helped us find the best couch for our home

Melody was extremely knowledgeable, kinda nd helpful in helping us pick out our new living room set. Would 100% recommend seeing her for your next home furniture purchase!

Derwin was very very helpful in finding a dresser. He throughly went through the process of purchasing and delivery making it super easy for us. We loved that they had a 30% off sale during the time we came compared to other stores. Overall, I would highly recommend Ashley’s and Derwin ( the sales rep)!!!!

Andrea at the Newport News location was wonderful! She helped us find the perfect pieces for our home with our style in mind. Highly recommend this location and Andrea.

Nice and easy. No pressure and good pricing

We were greeted with pleasant and professional staff. Melody was charming and polite and literally walked us through the process with ease. We would highly recommend this store, it's personable staff and especially our new furniture go-to, Melody.

Ms. Mississippi was fantastic!! She helped us immediately and provided great customer service. She was very thorough with details and ensuring all was taken care of. Extremely pleasant to work with!

Randomly walked in and was greeted by Ms. Mississippi with a huge smile. She was fantastic to do business with. Extremely polite, personable, and respected our distance as we shopped around. Transaction was a breeze. Would do business here and with her again.

My sales rep Melody was awesome. She was friendly and helpful. She was great resources of information. I gave her the measurements I needed, and she helped me find the best piece of furniture to fill that spot. Definitely will be going back to her when I need to buy more furniture.

Great experience. I couldn't be happier. Excellent customer service from Tim Green to sales desk. Quality furniture, and awesome deals.

Great shopping experience! Ms. Mississippi was extremely helpful and knowledgeable. We ended up buying what she suggested for us. Come see her!

Maleea was very pleasant, professional and knowledgeable.

Melody took great care of us.

Very helpful Mr. steve jean

Great help showing us around the store and answering questions

Great first time in Ashley Furniture with Timothy and Charlie Great prices and service

Steve Jean was amazing to work with!

Steve Jean did an amazing job helping us find a pet friendly couch. He went out of his way to get us a great deal without any hassle. Best experience I've had in a furniture store (and Ive bought a lot from Ashley stores)!

This was my second time visiting and it was great!

Jamaul and karl was a great help to me. I was stressed on what piece to put in living room i walked away beyond happy

Ms. Mississippi was extremely helpful in navigating various purchases.

Melody was so helpful and happily answered all of our questions!

Melody was awesome to work with! Super friendly and accommodating

Derwin was very helpful.

Derwin was very helpful and professional. Great store with great selections!

Dervin was great over in the outlet side. Very professional and helpful

For a great experience ask for steve

I had a fantastic experience at Ashley Furniture thanks to my sales representative, Ms. Andrea. She was incredibly accommodating, knowledgeable, and supportive throughout the entire process. From the moment I walked in, she made sure I felt comfortable and guided me through every step—from selecting the right pieces to finalizing the purchase. Her attention to detail and commitment to customer satisfaction truly stood out. I highly recommend working with Ms. Andrea if you’re looking for a smooth and enjoyable furniture-buying experience!

Derwin is an outstanding sales representative. Derwin is very knowledgeable and has a great person to work with. Thanks for all your help Derwin and I will see soon.

Steve was great as always! He was able to answer all of our questions and take us through the process of purchasing smoothly

Darwin did a good job helping us, to find the right mattress for us

Thanks to Mississippi for helping us today!

Mississippi helped us and did a great job!

We worked with Derwin at the Newport News location. Derwin made the process smooth and seamless. Can’t beat the warranty with little kids!

They were very helpful

Timothy walked me through the entire process with ease, broke down everything for me and we were able to lock in a deal no problem.

Ms Melody welcomed us as soon as we walked through the door. We came in looking for a rug & left with a new bed. She was very friendly & helpful. If we are in the need of anything else, I will be sure to find her.

Steve Jean took excellent care of us. We purchased a leather sectional for an assisted living home that our sister lives at. The sectional is perfect.

Ms.mississippi is a truly genuine salesperson who understands what i’m describing …each and every time I shop here!

Mel was an amazing help on multiple occasions while purchasing new furniture for our home! Her patience and knowledge was incredible!! Thank You Mel!!!

I recently had the pleasure of being assisted by Ms. Mississippi during my visit and purchasing experience. Her professionalism, extensive knowledge, and genuine curiosity made the entire process smooth and enjoyable. She took the time to understand my needs, provided insightful recommendations, and ensured that all my questions were thoroughly answered. Her dedication to excellent customer service truly sets her apart. I highly recommend seeking her assistance for an outstanding experience.

Derwin, Shayla , and Shaston provided excellent customer service to me. Derwin is very patient and attentive to the needs of the customer. I asked a lot of questions and he provided the answers. He was very informative on the furniture and he provided great details about the options for financing. Shayla provided awesome information about the different furniture types and quality that helped me with knowing what I wanted. And Shaston was an expert on the process of purchasing the furniture. I appreciate the professionalism, kindness and respect these associates offered to me during this experience. I would recommend this Ashley furniture store to all my family and friends. Thank you for giving me true customer service.

Thanks so much to Melody for taking such great care of us. She is professional and friendly.Melody was patient, knowledgeable and answered all of our questions. Excellent service!!! We will be back.

Melody Terry was great !! She was extremely helpful within our process here at Ashley Furniture! We walked out pleased and satisfied !!

Steve Jean was very professional. I highly recommend his sales expertise!!

Steve was a great help with my outdoor patio furniture set. He is very knowledgeable and friendly. Highly recommend him if you shop at Ashley.

Friendly service and attentive

Mississippi helped us find an amazing price on a king size bed frame, we didn’t see it in the “main” store but she was at the outlet and walked us back down here to show us!!!! ❤️❤️❤️❤️❤️

Shala, ms. Mississippi was amazing!

She provided information and allowed us to look around. She checked on us and provided more detailed information on the piece we were interested in. She was quick and accurate with paperwork. Thank you Ms. Mississippi!!

Excellent no pressure service and great personality

Ms. Mississippi was incredible! She will set you up

Mrs. Mississppi is great. Highly recommended .

Steve was very kind and helpful. I told him what I was looking for and he led me in the right direction.

Walked into the store. Steve Jean was right there. We told him exactly what we wanted. He found it for us. And also showed us other items. We negotiated a price and bought our items on the spot. It was very quick and easy.

Go there and ask for Steve Jean! Such a helpful guy super passionate and supportive.

Ms. Mississippi was absolutely amazing and incredible!! She is so caring and personal!

Timothy was amazing, answered.All of our questions perfectly as well as providing all of our options based on our exact tastes,wants, and finances. Best sales rep we have experienced in a long time. We will be back for all future needs.

I'm a new homeowner and came in for a new living room sectional and Timothy did a great job helping me with my new purchase.

TIMOTHY!!! is man on job at Ashley’s furniture right at the gate he met us at the door with best energy every, showed us around store with grace and took his time explaining everything we need to know about every peace of furniture, we will definitely be back for sure

I had come back to Ashley looking for lamps to complete my bedroom set and Timothy was there to help me every step of the way. He even went as far as securing me a discount off of the lamps I purchased. He was awesome. 11/10 experience

Melody Terry Was a pleasure she knew her job and most important she was patient calm and not pushy…. Well organized and knowledgeable of what’s going on here eat Ashley 23606 Newport News. Thanks Dwayne W

Maleea was extremely helpful and patient helping me find a piece that she helped design and ensured would fit perfectly into my space. Great customer service!

Steve did a great job explaining the products. Easy process

Melody saved the day for me. Extremely helpful and knowledgeable. Found a solution for multiple issues and logistic problems.

Andrea was a delight. She took such good care of me. She was so patient with my indecisive self. I ended up getting everything i need it.

Maleea was a great help!

Derwin was very helpful and informative. Loved his professionalism.

Derwin was very friendly and informative made you feel like a close friend and took his time answering our questions.

Great purchasing experience with Ms. Mississippi!

Ms. Mississippi was very kind and proactive with getting me the best deal! Definitely appreciated her help!

Derwin was amazing! No pressure, answered all questions and helped us get a great deal! Highly recommend!

Derwin was incredible! Super helpful!

Amazing service Derwyn took care of us on our purchase. In and out.

Mary was amazing, very patient and kind. Made us feel very relaxed and happy. Never felt pressured. She’s wonderful!

Thanks to Timothy Green i am Happy and pleased with his service. Please go see him in Newport News. Put a smile on my face.

Ms. Mississippi is super helpful and friendly! Thanks again for your help!

Timothy was great & very knowledgeable. He helped us get a great deal on our couch.

I had an outstanding experience at the Ashley Store in Newport News, Virginia, thanks to Ms. Mississippi! Her professionalism, knowledge, and genuine care for customers made the furniture shopping process enjoyable and stress-free. She took the time to understand my needs, offered thoughtful recommendations, and ensured I left completely satisfied with my purchase. If you’re looking for top-notch service and someone who truly values their customers, ask for Ms. Mississippi—you won’t be disappointed!

Ms. Mississippi was nothing short of an amazing, sweet lady. She was beyond helpful and had an incredible attitude towards helping me find the perfect furniture. I enjoyed my time exploring my options with her and she was overly pleasant to be around. Huge thank you to Ms. Mississippi in Newport News, VA!!!

Charlie was super helpful and patient with us and made our whole experience quick and easy. Thanks again Charlie!

Very pleasant experience with Mr. Derwin! He was very knowledgeable & helpful and we were able to make a purchase for all needed items quickly!!!

Mrs. Mississippi was wonderful. She was patient and answered all my questions. And she was great with my son as well. She is the best!

Ms. Mississippi was the best sales rep I’ve ever encountered. So friendly, knowledgable and honest. She made my nephew feel at home. I’ll definitely be back.

Staff was very helpful, but gave me my space to explore on my own. Whenever I had questions they were ready and willing to answer. Great experience, Steve was awesome!

Derwin was super helpful and knowledgeable. We didn't feel pressured but supported. Thank you Derwin!

Mrs. Mississippi was absolutely amazing! She made us feel so comfortable and wasted no time to help us find exactly what we needed. Go see her! 10/10

I had a great experience with Timothy and Shayla were amazing. Very patient and helpful

I loved Ms.Mississippi, she definitely knew her products & eagerly helped me.

Great store and good deal, I asked a lot of questions and they helped greatly.

Ms Mississippi was wonderful !! This is my second time at this location 3 years apart and she’s helped me both times and her service was amazing ! 10/10 would recommend !!!!

Ms. Missippi was a tremendous help and assistance me upon arrival. I will surely be shopping again and always requesting her.

Great customer service! Super helpful during the couch buying process

Ms. Mississippi was a pleasure! Thank you for taking the time to listen to our wants and needs for our home. We’re very happy with our purchases!

Mississippi was here for us when we bought our kitchen set and then a year later she got us into a new living and dining room set. Her personality, knowledge, and willingness to go the extra mile makes her the perfect choice whenever we need anything for our home. A+++!!!

Timothy helped my wife Alison with her purchase. He was very knowledgeable and professional

I had a great experience shopping with Mary! She was friendly, attentive, and took the time to understand my needs. Her product knowledge was impressive, and she offered helpful recommendations without being pushy. Mary’s excellent service made the whole process smooth and enjoyable. Highly recommend!

Great service, very patient, informative and we were able to make an informed decision. Sales rep was Steven and Franchesca helped us with delivery schedule and contract.

Darwin took great care of me and was very helpful in my search for new furniture. I recommend everyone to go in chat with him, he made the experience great

Ms. Mississippi was so amazing!! The customer service we recieved from Ms. Mississippi was beyond anything I have ever recieved from a furniture store before. I will be a long time customer for the Ashley furniture store in Newport News, Va as long as Ms. Mississippi works there!!!

Timothu

Ms. Mississippi is very polite, and personable. She made me and my mom laugh and we had a great time all around.

Updated 3/19/26 BEWARE!!!!! They will force you to pay 1.99/month if you use their credit. I had paperless from the beginning and twice they turned the 1.99/month on without my permission. The first time they refunded all their 1.99 charges. They turned it back on in January and refuse to refund because they already did and can only refund their stolen funds so many times. I always, to this day, receive their emails. However, they lied and claimed their email got rejected so they were forced to switch me to 1.99/month. I am and always have been receiving emails from them monthly for successful payments. I am paying my account off in full now and will never do business with them again. Enjoy your less than $10 rip-off! Hope it was worth it.

Timothy was exceptional helpful, knowledgeable, and considerate.

Steve Jean was amazingly helpful! I could not have asked for a better associate to help us today. We got a couch set and a matress. Steve made sure we got the best deals on all of that.

Melody Terry was a delight to work with. We truly appreciate her assistance throughout our shopping experience. Thank you!

Timothy was very easy to work with. He was able to find us the right fit within our price range.

Timothy and Karl were a great help in getting me what I needed at great price. I will be returning to browse and shop with this Ashley location.

Wonderful personal service, knowledgeable, and friendly.

Steve was an exceptional salesperson. He was very courteous and knowledgeable. It was a pleasure.

Timothy provided us with excellent customer service and was respectful and helpful. He supplied us with many options and was able to meet our needs!

Timothy Was Professional & Helpful. He Ensure The Buying Process Was Smooth.

Great service and friendly

Melody was amazing. She was patient and showed us only what we requested around the store. My husband and I were able to pick what we wanted and the application process was fast. Thank you Melody

Mississippi was outstanding and a great help and very professional

Derwin was an incredible help with our couch purchase today! Polite, knowledgeable, and accommodating! We were so pleased with the customer service at this store!

Steve and Shala went above and beyond to make sure they met our needs for two households. Working to meet discounts with other company’s to make sure all of us left pleased with our purchase. Both Steve & Shala were very knowledgeable. I highly recommend either of them. Jean Browning

Steve Jean and Shayla helped us with our two couch purchase and they were great. Very nice and easy to work with.

Steve Jean was wonderful to work with. I did not feel like there was sales tactic used. Very straightforward like myself. Thanks! And thank you to Shayla for also finalizing the deal.

This was our second purchase from Mary and Ashley Home Furniture.Mary is very pleasant to deal with and we highly recommend this place of buisness.

Mississippi was an absolute delight to work with. She was extremely helpful without any pressure at all. Her manager was also very helpful and professional. Such a great experience!!!

Charlie and Steve are AWESOME! Great experience buying a mattress, setting up delivery, etc. This store is WONDERFUL!

Jasper was extremely helpful while we were choosing living room furniture. He went above and beyond to help us out and explain everything we needed to know about the furniture and warranties. Next time I'm in the market for new furniture, I'll definitely look for Jasper in Ashley.

Jasper did a great job of being there to answer questions without appearing to be hovering. The store had a good selection and prices were reasonable. Wonderful experience overall.

Jasper was extremely knowledgeable and friendly. Really appreciate his help!

A great selection of furniture and Steve who assisted us did an amazing job without making us feel pressured.

Timothy was very helpful. First class service.

We shopped at four different furniture stores. Ashley had by far the best selection and variety of furniture. Timothy Green was well educated on the products, was patient and kind. Highly recommend Ashley Furniture and Timothy Green.

I came in to buy a couch with very specific specs. Melody helped me navigate what would work with my requirements and showed me the options that would work best. Great experience! Can't wait for my couch to arrive!

Jasper Smallwood is amazing and made couch buying experience simple and quick

Timmothy was very helpful with our Lombardia sofa love seat combo and even got us an extra discount at closing!

Steve was amazing. Very polite and patient. We hate walking into furniture stores, like walking onto a car dealership. You get bum rushed as soon as you open the door. You will get approached immediately upon entering store. But, they are very polite and patient to allow you to walk around on your own. Prices were outstanding thanks to President's day sale. We highly recommend you give Ashley Furniture in Newport News with Steve a chance. He is typically off on Wednesday and Thursday.

Wonderful service. Andrea was so helpful

Timothy Green was very patient , informative, professional and enjoyable to work with. I would come back to him

Timothy was a great help and super nice.

Everything has been good. Steve, the sales person was very nice and very helpful.

This store was not overbearing like some other furniture stores, very welcoming and helpful! Melody was amazing, I would highly recommend her!

We bought a living room set. Our salesperson Ms Mississippi was great! She helped us find exactly what we were looking for, showed us the features and got us set up quickly with purchase and delivery. Ask for Ms Mississippi!

ANDREA WAS FABULOUS!! SHE WAS VERY PATIENT WITH US WHILE WE WERE SHOPPING AND TRYING TO MAKE ALL OUR SELECTIONS. SHE WAS VERY KNOWLEDGABLE, PROFESSIONAL AND A PLEASURE TO WORK WITH. WE WOULD GIVE HER 6 STARS IF WE COULD!!! THANK YOU ANDREA!

Jasper helped us out so much on our trip into the store. We drug him all over the store and was more then willing to help and went above and beyond for us. Awesome job easy hassel free experience!!!

Maleea and Charlie were incredibly helpful with answering all of our questions and getting a great deal on the perfect couch. definitely recommend coming here for the customer service alone.

Melody was a big help and AWESOME to deal with!!!! I walked in just to look at furniture and within minutes I made a purchase. Thank you Melody!!!

I came in just to browse and ended up leaving with two amazing couches for a great price! Jasper was amazing—he made sure I had all the details on shipping, material concerns, sizes, and more. I highly recommend Ashley’s!

Great store, very easy looking no pressure. We had a sales person named Mrs. Mississippi who was about the best sales person that I have ever met. Thanks.

Came to look for a new living room set today and was greeted by Timothy the moment I walked in and help me find what I was looking for! Was so helpful! Thank you so much!😊

Timothy was super helpful. Pointed me in the right direction and was there for any questions I had.

I went to Ashley‘s furniture store. I had a great experience. Customer service was impeccable Andrea. was so helpful I will come back to Ashley‘s furniture just to see Andrea customer service like I said was impeccable. Very happy.

Friendly , helpful and professional

Timothy was so helpful and I was able to find exactly what I needed.

Great experience at the Ashley store in Newport News! Great selection of reclining sofas at reasonable price. Salesperson Steve Jean was very helpful.

Andrea welcomed me when i walked in and quickly new my idea of what I was looking for. She was helpful and knowledgeable which made me deciding what i needed easier. I honestly forgot Ashley furniture was here in our area and was thankful i stopped in today

Great prices. Recommend asking for Melody Terry. She was patient and very helpful during my living room set purchase.

We met with Melody Terry; she was informative, gracious and kind. She helped us find exactly what we were looking for. The process was easy.

I was a pleasure working with Mr. Smallwood.he was very helpful.

Jasper was absolutely wonderful and helpful. He greeted me at the door and provided me with the best pricing options available. I was looking online but I'm so glad I went into the store. His customer service was exceptional. Thank you for all of your help!

I want to preface this review by saying that we have bought from Ashley many times because we love their furniture. Essentially our entire living room and dining room is Ashley furniture so when we were looking for a new bed frame, this was the first place we looked. We found something we liked and had no issues while we were actually at the store. However, everything after buying this bed frame (delivery, working with their customer service) has been an absolute nightmare. We bought the bed frame at the end of September 2024. Our delivery of the bed frame was cancelled the DAY BEFORE, twice. First time they told us they did not have the whole bed frame and the second time was because the head board was found to be damaged. Finally at the end of November, on our 3rd scheduled delivery, our bed frame was delivered. However, the two feet at the end of the lateral rails were missing. The men who put the bedframe together placed something temporarily underneath to keep the bedframe level. We were assured they would order the missing parts for us. Well two weeks later when I've heard NOTHING, I call the customer service and they have no idea what I'm talking about. They didn't even have documentation that our order wasn't completely fulfilled. So I fill out an online ticket and am told they will deliver the parts. Over 2 weeks later we finally "get the parts" but they are NOT the right parts at all. They do not fit the bedframe we have. We call back and are told new parts are being ordered that will "hopefully be right." Well its been almost weeks and still no parts. I called on monday 1/20/25 and was told someone would get back to me next day. Well here I am sitting on hold AGAIN waiting to speak with customer service about where the heck the parts are. So essentially its been 4 months and we still don't have a bedframe. I am not even confident that this issue will get resolved at this point. The other frustrating thing with this whole experience is there's never any documentation of ANYTHING. Never an email to notify you that parts are on the way so you can track it or confirmation that a phone call took place. They essentially make it very hard to document that communication is occurring and I assume this is intentional.

Steven and Andy were very helpful. Andy was personable and honest while picking my couch which helped me so much. I have worked with Steven twice now and he has been more than helpful giving me the best offers when they have sales.

Steve and Andy were very helpful. 10/10 would recommend coming to Ashley on Jefferson Ave in Newport News, VA

Our advisor, Mrs. Andrea, guided us through the furniture shopping process with grace! It was a pleasant experience and we got all of the items that we needed- in budget!!! 😀

I recently purchased a mattress from Ashley Homestore, and I couldn’t be happier with my experience! From the moment I walked in, the staff were incredibly helpful and knowledgeable, guiding me through their wide selection to find the perfect mattress for my needs. The quality of the mattress is outstanding—it’s so comfortable, providing the perfect balance of support and softness for a great night’s sleep. The delivery was prompt and professional, and the mattress has exceeded my expectations in every way. I highly recommend Ashley Homestore for anyone looking for quality furniture and excellent customer service!

We purchased a sofa set. Great quality.

Melody was wonderful. She answered all of our questions, was very helpful and was not high pressure at all, which we appreciated. She assisted us in purchasing a beautiful new sectional for our home that she scheduled for delivery this coming weekend. Thank you so much for your help!

Melody did an awesome job helping us pick out a new recliner. Thanks looking forward my new seat!!

Mary was wonderful! She helped get everything the way we wanted it!

Andrea provided my wife and I with excellent customer service. She was very helpful and patient with us. Thank you Andrea!

Maleea is the best!! Perfect customer service

very helpful and knowledgeable about the items purchased and very polite. I will come back to do business with Steve Jean in the Newport news Virginia location.

Timothy was great at helping me with my purchases, happy with their selections.

Melody was knowledgeable and very friendly. She made the process a piece of cake! We will definitely be back if we need furniture in the future.

We found a lovely set of living room furniture for a reasonable price. Steve was a joy to work with- attentive but not overbearing. We had space to browse but he was always happy to help answer our many, many questions. Easy financing. Nice job Ashley Furniture!

Timothy was fun & had great customer service

Johnny was an amazing salesman. Took care of my every need. Glad to do busy with him.

We were well taken care of by friendly staff who truly listened to what we wanted in our furniture and helped us pick just the right one. Three years later when I walked in to get help with a part that needed to be replaced, Ms Mississippi and her staff immediately jumped to help and treated me with value. Despite having an Ashley right in my home town, I won’t ever shop anywhere else!

Our salesperson Steve, was a breath of fresh air. Friendly, knowledgeable, and thorough with explaining the process. Check out was a breeze as an extra bonus.

If I could give 10 stars I would that's how great the service we experienced from Ashley Furniture Store at newport news VA. Shala "Ms. Mississippi" Bolden was the one who helped me and my husband she knows exactly what I'm looking for. Great customer service, knowledgeable and I'll be coming back for my future furnitures at this place. Thank you Ms. Mississippi.

Just bought a new kitchen table from Melody at Ashley’s in Newport News VA. She was such a pleasure to deal with made it quick and easy and helped us find the table we had been looking for. Thank you Melody and I hope you have a Happy Holidays!

Miss Mississippi and Mr. Green were fantastic!

Timothy is an excellent salesperson who provided great insight, which helped me make a decision. However, it has been three weeks, and I still haven't received my dining set. Really disappointed in their operations.

John was very friendly and helpful had a bit of an issue with another salesperson but was promptly resolved and made our purchases prompt

Timothy, was great to work with and was a huge help! He made purchasing our furniture a easy and pleasant experience!

Timothy was a huge help in choosing a new couch and dining table. Friendly and knowledgeable!

Timothy was an excellent salesman and took his time with us.