Ashley Store Newport News, VA

Charlie took care of my husband and I from the moment we stepped through the door until we exited. His demeanor and smile are priceless. If I need to purchase anything in the future I would definitely ask for him and Mrs. Mississippi. Mrs. Mississippi allowed us to browse the store freely but checked in on us quite often and offered assistance and several purchasing options.

Mississippi was very friendly and knowledgeable when we came into the store. She greeted us and ask if there was anything we were looking or if she could help. I told as just looking and she came back and checked on us at the perfect time. I had questions and she was able to help. She was so knowledgeable & helpful. I highly recommend her if you go to Ashley furniture.

Ms Mississippi was so awesome. Took.great care of us. Very friendly Help support a 2 living room furniture set.

Wonderful relaxed experience. Did not feel pressured to purchase, which we did and are thrilled. Would highly recommend the Newport News location.

My wife and I had a great experience at Ashley’s today. We were assisted by a wonderful salesman named David who was exceptional with everything! Very knowledgeable about the products, prices, styles, and materials. He also was very patient with us. If you’re ever in the area and looking for great customer service at Ashley furniture, I highly recommend David!

The store was pretty busy the day I went in and I ended up speaking with a guy named Charlie who said he was a manager. I thought, great, this should a great experience, even better than I normally have but boy oh boy I was wrong. This guy Charlie acted very frustrated with me like I was bothering him when I just had some what I thought were normal questions. It was busy so I thought maybe it was that but he kept checking his phone while we were talking so he was obviously more interested in that than helping me make a purchase. I've never had such unprofessional customer service, especially from a "manager".

No one greeted me or asked if I needed any help. I was in to buy a bedroom set.

Great experience! Steve was amazing and helped us configure our sectional so it would fit all of our needs. Would highly recommend and will be coming back for future purchases!

David Coman at Ashley took great care of my husband and I. He understood our needs, and allowed us space and time to look around the whole store before we made our decision. I would highly recommend him for all of your furniture needs. Make sure you ask for David!

Came in with an idea of what i wanted and the staff helped with no complaint and were very understanding of what I wanted. I will be coming back if I need any other furniture.

David was great with suggestions and answering any questions we had. He ensured that we knew the everything for pickup since delivery is backed up for the holidays and provided information for our next purchase.

Amazing experience. Great furniture. Fantastic black Friday prices. Excellent delivery crew. Couldn't be happier.

The staff was so helpful, got me all set with 6 dining chairs in time for Christmas! 🎄

Ms Fitzgerald was amazingly helpful! We were able to find just the right lift chair!!! A great store!

Great experience! David was fantastic and extremely knowledgeable!!

Ms Mississippi at the Newport News outlet store is AMAZING!

The salesman, Derwin was thorough in explaining the details about the furniture and financing.

We stopped by the Ashley outlet store in Newport News. The sales staff was extremely nice and helpful, and we weee able to get in and out quickly with a new recliner at a decent price!

Working with David at the Ashley Outlet was quick and easy. He did an excellent job of explaining the warranty and delivery processes and was able to answer all of our questions. It was a pleasure to work with him!

Great customer service. More customers than representatives so it took a couple of minutes to get someone to help. Derwin walked us through the purchase and didn't pressure us. Thank you for the help!

Amazing service! I knew what I wanted before I walked in the door and I was out within the hour with everything scheduled to arrive before the holiday!

Today Ms. Mississippi and Mr. Charlie made my dream bedset come true. I bought the Blairhurst beset which had the best functionality and thebmost modernized look in the store. Cannot wait to show my friends and family how beautiful they are.

David was very knowledgeable and a huge help! Excited for our new couch!

Worked with David today at the Jefferson Ave location and he was amazing! Very personable, answered all of my questions and helped us pick an amazing sofa!!

Excellent service, very patience and kind

David at Ashely’s outlet in Newport News was amazing in assisting us on our visit. We were looking for a new sectional couch, and help us in the best way. He went through all the insurance coverages throughly and in a timely manner giving us all the information we needed. We will definitely be back for future purchases! Thanks David and Ashley’s!

David Coman was our salesman today at Ashley’s and he did an excellent job with friendly service along with being patient and super helpful when it came to helping us find the right recliner for our house!

David C. Was a great salesman not pushy and very patient with me trying the couches on for size! Would go back again for our next purchases!

David helped us and our experience with him as our sales associate was fun, smooth, We’re gonna get food in a little bit and he answered all of our questions with a sincere and kind attitude.

I cannot say enough about David and Dante. The customer service was extremely professional and efficient. David greeted me at the door and took me through the store and showed me the particular furniture that I was desiring( mid century). David was knowledgeable about the furniture and explained the delivery process. I ended up buying a mid-century sofa and two chairs. To complete the cell, I was directed to Dante, who was also very professional and polite. He Also explained the particular processes of my delivery and payment. I understood everything and I did not feel overwhelmed. Good job guys and thank you.

Dave was great to work with! Informative and not pushy.

De rwin Watts made our time in store enjoyable, from start to finish. The time he took to find out what we were looking for and his knowledge of the Ashley furniture available made the entire experience amazing and would highly recommend him and the entire crew here at the Newport News location

We bought 2 sectionals and a dining g room set!Both Derwin and Charles were amazing to work with! They made the process easy and fun! Will come back for sure!

Had the pleasure of working with Mississippi. Amazing experience and very helpful. She assisted with our bedroom furniture and new mattress. Extremely kind and patient answering all of our questions. Will recommend everyone come to see her

Melody is awesome and patient!

Great experience and so appreciate no pressure sales

David helps us out today he did a great job was super nice and help us get a great price ❤️

It was great! David helped us find what we wanted. Easy process!

David is awesome! He was very personal, helpful, and gave good advice.

David did a great job helping us pick out new furniture for our son and daughters room

Great experience with David!

Great experience working with David Coman at Ashley Outlet today. Great prices!!

Andrea has the best customer service skills that I have come across in a long time.We actually went to a few different places, some of which either did not acknowledge us or yelled across a showroom at our kids who were not even being bad.

Ms Mississippi was wonderful....

We went in to look. Had the best service from Derwin! Came back a week later to buy the couch! Fantastic experience. The store is amazing!! Thank you

David Coman was super informative and kind! Helped us the entire time with all our needs! Would definitely recommend him to help you find just what you are looking for when shopping for furniture!

Melody was a great salesperson. Very patient

I was greeted by David Coman today and he made the transaction a great experience. He answered all my questions and presented me with great options. I recommend to anyone looking for furniture to come see David at Ashley on Jefferson Ave

David was very helpful not pushy and well informed

Beautiful quality designed furniture. Salesman David was vey professional and knowledgeable

I have worked with Maleea today, she is great with a good customer ethics and relationship.

David is an awesome person and salesman. He took his time to talk with us about the couch in which we were interested in purchasing. He was genuine and listened to our needs.

Dave is awesome! Explains thoroughly and not trying to just make a sale.

Sales person was great. Explained every detail. Explained all options will shop here agai

Dave did a great job

Ms. Mississippi was so thorough and worked hard to help us with all of our purchases. So grateful for this experience

Love this store and the Trusted advisor Melody Terry was so helpful and considerate we had a great experience and will definitely be back with friends and family

David did a great job helping me swap my bed when I had issues! Thank you!

Melody Terry helped us take measurements and make a great selection on a new couch. She was bright and professional. Thanks Melody!!!

David coman was a great co worker who helped and explained everything with great detail

David helped us find a bedroom set for a great price!

Awesome place to buy furniture!! Great customer service! Thank You Melody for being so helpful 😉

Steve did an amazing job helping us get our new furniture. Highly recommended

David was a great help. He didn't pressure us and was very helpful.

Walked in and was immediately greeted by staff. Shout out to Derwin, he helped us pick out the exact couch that fit the idea we wanted. Get in while you can, the deals can’t be beat!

Terrific customer service. John Hudson is excellent...no pressure, just plenty of good info and help with our furniture selection. Very high quality furniture and a wide selection to choose from.

Had David show us around today and was absolutely great! Was able to explain everything clearly and provide real expectations. Was honestly just a great sales advisor. Would recommend 10/10

Excellent from start to finish thank you perfect customer service

Ashley furniture should be your first or last stop for the quality furniture. We started at Haynes and staff were horrible and did not know what furniture available. Second stop was Harverty and they didn’t have a sale and no intentions of having one in the future. Their prices were outrageous! Third stop was Rooms To Go and had a sale but nothing like Ashley. The staff at Ashley were awesome and Ms. Mississippi was just awesome and will go back to see her first next time!!

This was the best experience of my life for buying a couch! David C was my floor salesman and he was so helpful! He help me find the best couch on the floor for my needs! Couldn’t recommend this place enough!

Our salesperson, Maleea was a pleasure to work with! She greeted us upon entering the showroom briefly letting us know about a sale event and gave us space to browse letting us know she was available if we needed anything. She was extremely helpful in assisting us through the selection, purchase, and coordination of our out-of-area 3rd party delivery. Thanks!!

David was amazing he was very knowledgeable and had great customer service

David was amazing in explaining everything to us and made us feel comfortable about the purchase made

David was very helpful. He made the experience super easy. He was very welcoming and helped us with all of our questions.

We found the perfect couch thanks to our sales men David and Donte.

David was phenomenal. Helped us find a couch and loveseat for a very tight location. Very easy and pleasant process.

Fantastic experience! Flexible and knowledgeable staff. Melody was AMAZING, cant wait to see her again

Melody Terry was wonderful to work with. She was professional and easy to talk to. We will go back to Ashley because of Melody.

Cam into Ashley today to get some furniture for my new house and Charlie and my guy Derwin got me and my family right I highly recommend yall come out here

John Hudson did a great job with understanding our needs. Made us feel at home and explained all the Ashley quality standards well.

David Coman did an amazing job helping us pick our new couch! He greeted us as soon as we came in, was very knowledgeable of the different fabrics and styles of couches. We explained what we were looking for and David showed us the perfect match. The whole process was pretty quick and easy.

Amazing experience. Steve was so patient and helpful the entire time. My husband and I truly appreciate his help.

Outstanding Service from Derwin at Ashley Furniture – Newport News, VA If you’re shopping for furniture and want a smooth, pressure-free experience, ask for Derwin at Ashley Furniture in Newport News. From start to finish, he was knowledgeable, patient, and genuinely focused on helping us find the right pieces. He answered every question with honesty and made sure we felt confident in our choices. We never felt rushed or upsold – just guided by someone who clearly cares about his customers. Highly recommend working with Derwin if you want top-tier service and a stress-free furniture-buying experience

Great service from Melody Terry. She was helpful and so kind. She was easy to work with and never pressured us into a purchase. Sometimes walking into furniture stores you feel obligated to buy and the sales floor individuals will not allow you some space to decide. Melody was amazing. Helped us purchase 2 oversized chairs. Wish I could give more than a 5 star review.

David Coman was very professional. He was helpful and honest. He gave us tips on how to properly inspect the furniture for quality. Would definitely recommend this store to friends and family

Had a great experience purchasing a bedroom set for my daughter! Melody was super helpful and friendly!

Derwin was a delight to work with. He was very informative and helped us pick the right mattress and bedding got our needs. He was also very personable and nice. Would love to come back and work with him again on future purchases.

Ms.Mississippi was the best sales associate we’ve ever had in Ashley Furniture.

Derwin was awesome! We wandered around and sat on basically everything and he touched base every so often dispensing useful info and answering any questions. Found the right couches at a killer price with the sales going on for Independence day. We borrowed a tape measure to make sure of the dimensions and it was all around a great experience

Melody was fantastic! Love my Sofa Recliner and always a pleasure purchasing from Ashley...

Ms. Mississippi is the best! She is very knowledgeable and extremely patient. Recommend asking for her when you come in! Ashley has such a large and beautiful collection of quality furniture.

Ms. Mississippi was AMAZING! She was so patient with us even after two or three visits. She was very knowledgeable and friendly! Great experience all around!

Ms. Mississippi is great! Made the process quick and smooth while giving us the best deal around. We will be back!

Ms. Mississippi is AHMAZING!! She explained all of our options and was very knowledgable about what we were looking at. We left with a new bed, two nightstands and leather recliner for our new house!! Thank you!

Great experience, Melody was courteous, patient and answered all of our questions clearly and professionally. Will definitely be doing business here again!!!!

MELANIE was very knowledgeable and was a pleasure to work with.

Melody is very awesome and respectful I truly appreciate how she treated me as a customer she is very dedicated to her job from what I experienced. Tiya Canady

Steve was very attentive and a pleasure to work with.

David did a great job . He was knowledgeable and friendly.

David Coman was excellent! Ashley Furniture seems very solid, and had the pieces we wanted for a very good price. We visited the store several times ( & others) and David was very helpful, patient (not pushy!), and we were very happy with the furniture and process..

My husband and I love Ashley but this store was the best so far. Ms. Mississippi help us find exactly what we were looking for and for an amazing price. Thank you so much!

My experience with purchasing my bedroom set from sales associate, Steve Jean, was exceptional. He was professional and knowledgeable of my purchase. Thank you for a easy purchase.

Melody helped us find the perfect couches and mattress! She was very patient, extremely helpful and fun to work with!! 5 star customer service.

We visited both the outlet and main store and received great customer service from Melody Terry. She was extremely patient and helpful, walking us between stores to show us different sectionals. She made our experience seamless and easy!

Darwin Watt was outstanding I really enjoyed working with him amazing customer service

We had such a great experience purchasing furniture for our home. We came in and were able to take our time to look around without being pressured. Our salesperson Derwin was so kind and helpful throughout the entire experience. The Store Manager was also very helpful with our financing options and buttoning everything up for us. We will most definitely be back for future needs!

David was amazing. Didn’t pressure us like some stores and let us try out a ton of couches like we would sit on them at home. We came back after browsing to finalize a couch and David made it easy to do.

Amazing service by Melody Terry! very sweet and really attentive

Melody Terry was awesome! We ended up coming back to Ashley Furniture on Father’s Day after shopping around. Even though she had multiple customers, she did a great job and we didn’t feel like were left out or put on the side. The kids had fun shopping with us, and it was our first time at an Ashley Furniture store! Friendly, smart, and very nice!

Melody Terry was fantastic to work with! We’re so happy with her service and our purchase!

Ms. Melanie has the best customer service I have experienced in a furniture store! Working commission only is not an easy thing! But you made it effortless for me to make a decision and that doesn’t come easy for me, ever! Ms. Latesha at the finance desk was so kind and helpful! I appreciate you both..

Melody Terry. She was awesome!

Our sales team was amazing. They gave us the most of our experience and gave us an amazing discount for the couches we were interested in. Thank you Darrien and Ms. Sheila!

What an amazing experience! Friendly people, comfortable furniture, and excellent prices. We have definitely found our new go to furniture store!

Steve Jean was a great help and super informative! Store was clean and lots of great deals! I’d definitely recommend!

Derwin was an amazing and sweet associate. We found the perfect furniture piece.

Great products. Derwin was very friendly and helpful.

Melody was great! She was very helpful and made the process easy!

Wonderful customer service! Sales associates were informative and not pushy at all! We didn't feel overwhelmed when we went in to purchase. Shala and Charles were excellent!!!

Melody Terry was great to work with! She wasn’t pushy or forceful in her sale. She gave me information to take back home to make a decision on in peace and we were so glad to come back and request her when making our final purchase. We appreciate the help and information she provided with a beautiful smile. This is our second Ashley Furniture purchase and we’d recommend over and over.

If you are a busy person Ashley is not the store for you. I've been trying to pick up my furniture for 2 weeks and haven't been able to organize a time in the tiny window they give you to pick it up. We're moving out of town and it's a whole thing. When I bought it I thought I could pick up any time before 4. NOPE! You can only pick up your furniture on Monday or Tuesday by 4 pm at this store and not even on the weekend. I found out by calling around that they have a few workers trying to service ALL of the Grand Furniture stores and all of the Ashley Furniture Stores for loading and unloading furniture. So as much as that furniture costs, they cheap out on delivery people??? I thought, well ok I'll return the furniture and make it easier on us. Nope, 20% restocking fee if you don't return within 24 hours. So yep, any problem you better know about it before it arrives. Then I say "Ok, can you deliver it to an address in Hampton?" NOPE, it's got to go back to the VA Beach warehouse and start over if I do that. So then you ask why is that? The answer........policy. We're taking off work to pick up the hostage on Monday. 🤦🏾‍♀️

Derwin was a wonderful in assisting me in finding the right couch for my room. The store manager and him were very helpful in moving the sectional pieces in the arrangement I was envisioning so I could actually see what I would be purchasing. Also they were not pushy at all and respected my space.

Melody Terry was very nice and explained everything so clearly regarding the delivery of my couch to my home!

Ms. Mississippi and Latesha were amazing. Very professional and friendly.

Ms.Mississippi and Latesha were great in the store! Very friendly and helpful

Derwin was fantastic! He was patient, showed us all our options and LISTENED to what we wanted. Donte was also great at cashing us out. Two great salesmen with excellent customer service. Thanks for a great experience!

Karl was absolutely wonderful in handling my issues of swapping out my sofa sleeper for another. He was professional and very knowledgeable: I am so so pleased with the outcome of my sale. Thank you Karl ....

Melody was a great help and very kind. She was incredibly patient while I made my decisions and helpful with the financial process.

We walked into Ashley Furniture today with no plans to buy, just to look around and get a feel for some furniture options. But thanks to our salesman Derwin and Manager Shaston, we left with an entire bedroom set, dining room set, and living room set and absolutely no regrets! What really made the difference was their approach. There was zero pressure. Instead, Derwin listened, offered honest and professional advice, and helped guide us toward pieces that actually fit our needs and style. It felt less like a sales pitch and more like a conversation with people who genuinely cared about helping us make the right choices. We’re so happy with what we bought, and even more grateful for the experience. The staff at this location made a big purchase feel easy and enjoyable. Highly recommend visiting this store—ask for Derwin. You’ll be in great hands.

No pushy sales people. Ms. Mississippi was extremely helpful and kind and had answers to every question.

Derwin at the Newport News store assisted my wife and I ordering the furniture we liked and made the process painless and was straightforward with which items would be in stock and when they could be shipped.

Derwin was awesome in helping us get the right furniture for our new home. We will be back in a few months to get our new master suite set.

Ms. Mississippi was very helpful with our purchase of a new couch. Additionally her manager Mr. Andy was great in helping us pick out our couch.

Mr. Andy helped us find a couch that we absolutely love. Ms. Mississippi was amazing in helping us with financing. Great works that are extremely friendly and helpful.

Steve helped us out and was very informative and easy to work with.

Derwin and Charlie were very helpful with our purchase. They answered every question we had and made the shopping experience a breeze. We will definitely be back for our next furniture purchase.

Derwin and Shala were awesome.

Melody Terry is an excellent associate here and always makes sure provide top quality customer service. I have purchased 6 different large furniture items from her over the years since 2019 and she is definitely someone that ensures my return to this store. The other associates are also helpful and friendly as well, but Melody always goes above and beyond for me whenever I need a good quality piece of furniture on a budget.

Charlie Green did an amazing job helping us find what we were looking forv

Like the service, very nice people. Melody Terry was very nice and warm.

Maleea was very knowledgeable and helpful with selecting a new mattress.

Maleea was very helpful & knowledgeable. The discounts were nice & we received more than expected.

The employees were great( Derwin and Michelle)and the enviornment is very professional.

Melody was a lot of help! Buying our new sofa was quick and easy. She was personable and knowledgeable.

Maleea was 10/10

Ms. Mississippi was wonderful-is wonderful. She listened to our requirements and what we were looking for in a design esthetic. The options and information she provided was spot on. She could have tried to talk us into a more expensive option. Instead she guided us to make a decision that will truly work for our space and gave options for adding on at a later date. We plan on coming back for additional pieces and will ask specifically for Ms Mississippi (Shayla).

Maleea helped us find everything we needed for our new apartment and got us the best deals for our money! Highly recommend her.

Derwin was awesome! Showed all of our options, was incredibly patient. Thank you Derwin!

We had a great experience at Ashley Furniture! Our salesman, Steve, was fantastic—super helpful and informative without being pushy. He was always nearby when we had questions but gave us the space to browse comfortably. We ended up buying two pieces during their Memorial Day sale (50% off!) and truly feel like we got an amazing deal. The warranty package was also reasonably priced and gave us peace of mind. As a sweet bonus, they even let our daughter take one of their balloons—she loved it so much she fell asleep with it in her hand. Great service and a lovely shopping experience all around!

I went looking for bedroom furniture. Sales associate Melody at the Newport News store was a great pleasure to work with. She was very patient and knowledgeable. She help me with every step of the purchasing process. I would recommend going to this and asking for Melody.

Thank you Derwin for the help of purchasing our bedroom set! Very helpful and made it very quick and easy and helped secure a good deal.

Steve was very knowledgeable, patient and kind. I highly recommend shopping at Ashley Furniture

Miss Missippi get a perfect review she's a solid 10!!

Charlie the manager and Miss Mississippi were extremely helpful and professional. Very knowledgeable. The process of getting a couch set and tables was smooth and quick. Charlie even moved the tables we were interested in next to the couch to see if they matched. They went above and beyond. Thank you so much! We will be coming back for our future purchases.

Melody was absolutely great! She was so patient with my husband and I with our tape measure. She was able to also do a price match with us. If we ever are looking to buy more furniture Melody is who we will be calling.

From Miss Mississippi, (and Shaston the manager). Best experience ever!

Steve was great… was able to give us an honest answer and most importantly wasn’t too pushy!

My experience today was exceptional with Steve Jean. He was very patient and made sure to answer all the questions l had regarding the selections of furniture l was looking to purchase. I definitely recommend visiting this location and ask for Steve to assist.

Maleea was BEYOND helpful when it came to narrowing down which bedroom collection I wanted. She asked what my range was, what material I wanted, if I needed a mattress, what type of mattress, and wasn’t pushy and didn’t hover as some salespeople can do. She was amazing and was very comforting

Extremely good experience. maleea was super helpful, kind, and willing to help me look for many different alternatives. Even if they dont have it in store they have an online catalog you can order from. Highly recommend this store for all your furniture needs.

Males and Charles took what I wanted and found me something better to fit my space and needs!

Our salesmen, David Coman, was great. Very professional. We will definitely be back for additional pieces in the future. Manager, Charlie Green, was also very helpful. Thank you gentlemen!!

David was absolutely amazing! I had the honor of giving him his first sale. So sweet & ready to help! Thank you so much for my furniture !!

Had a great experience with Derwin. He showed us different options and helped us make the best choice.

Melody was fantastic she did an awesome job with great customer service. She is very knowledgeable and extremely patient. I will definitely come back with great service like this. Thanks Melody!

Melody is amazing!! She assisted my mom and I on Mother’s Days. None of this would've been possible without her. She’s very personable, caring, and helpful. Thank you Melody!!!!

Great deal on couch and mattress, highly recommend

Best service ever! Got us the greatest deal on our couch almost half off. Very satisfied! Thank you Maleea and Mrs Mississippi.

I had a great experience buying new bedroom furniture for my son. Both gentlemen who helped me, Derwin & Shaston, were patient and efficient. We’ll be back!

What I needed wasn’t in the showroom but they were able to show me items that were similar. Steve was great in helping me price match and help me get everything I needed in a timely manner.

Excellent work as always. My family and I have come here now 3 times in less than a year. Great pieces and prices. Great staff, always great you as you walk in and willing to help! Highly recommend!

Love Melody

Ms. Mississippi customer service is A+. Exceptional! Very pleasant and professional. Thank you, Ms. Mississippi

Ms. Andrea F. Was very patient and forthcoming with information, as I tried to decide between two different living room set.

Derwin helped me purchase the nice sofa that I was looking for. He helped me every step of the way. I look forward to purchasing from this store in the future!

Ms. Mississippi is also Ms. Money saver!!! My husband and I came in with open minds, and left with a deal that no other furniture store in the area could match. The service here is unmatched as well! Do yourself the favor of good service and excellent prices.

Ms Andrea’s customer service was exemplary! Highly recommend

Our salesman, Steve Jean, was extremely knowledgeable, congenial and easy to work with. His demeanor is very approachable and non-pressuring. He was able to explain the benefits of each piece to help match to our needs. Overall, Steve Jean made the furniture purchasing experience very pleasant and wonderful..

Steve Jean was fantastic from start to finish! Great experience.

Derwin is an awesome associate. Very knowledgeable

Very helpful, knowledge

We recently got our table here from Maleea. She is so sweet and well mannered. She is clear in her explanation on the process. Definitely getting more from her later on.

Andrea was very helpful!

Ms Mississippi did an excellent job helping us pick out the perfect couch.

Ms. Mississippi was the best! Going here for all future furniture purchases!

Steve J. was super friendly and helpful. My husband and I appreciated that he gave us space to browse. Today’s sale was a big selling point to go ahead and pull the trigger on our purchase.

I had an awesome experience with their sales team. They were very helpful

Very helpful, calm energy,

Derwin is the best and so nice, shaston was also amazing and super helpful got everything we needed needed in record time and next day pick up can’t recommend enough!!!!

Amazing store and amazing staff! They were so helpful. Shaston and Derwin are the best!

Very polite and informative.

Melody Terry as wonderful to work with! She was very knowledgeable and really helped us make purchasing decisions that were good for us. Highly recommend!!

Maleea was great. Very informative and helpful in finding me the recliner I wanted.

Karl and Ms. Mississippi were extremely helpful. They knew the inventory like the back of their hands and were able to match what they had to what we envisioned.

Mississippi and Mr. Karl was amazing. Very thorough. Very kind. Helped us get all the discounts that was available.

Ms Mississippi was great! She was attentive, but still gave us space to make our way through the store. Great experience.

Very polite and attentive. Great customer service.

Mississippi did an amazing job I love her personality very bubbly great customer service

Derwin & Shala at the Newport News store are amazing to work with.

Came in and was helped quickly by Timothy at the Newport News location. Came in with an idea and he knew exactly what I was talking about and where it was. Super quick in and out! Easy process!

Derwin was very helpful and patient while me and my husband made our purchase.

Derwin done an amazing job helping us find the furniture that we wanted.

Melody was very helpful and informative when we purchased our new bedroom set

In Newport News, Ms. Mississippi excels in her position at Ashley's store. She brings a friendly and inviting atmosphere to our shopping experience, always making sure that our desires are fulfilled before we leave.

Melody was very helpful and friendly. She helped us with finding the perfect pieces for our home.

Timothy was very help and explained our options for everything we looked at.

Derwin was amazing! Patient, professional, and charming to work with. My family and I had an amazing shopping experience.

We loved Ms Mississippi’s attitude and willing to help us find exactly what we need for our home ! definitely need to go to her for help!!

Ms. Mississippi was amazing, she helped us find our dream couch and was very knowledgeable. We will be coming back again for more items and I know she will be able to help us. Thank you so much for everything today.

Great and fast service she remembered us from the first time we came to look at couches and was very informational with best type of materials for my pets

mrs. mississippi was amazing, she helped us find the best couch for our home

Melody was extremely knowledgeable, kinda nd helpful in helping us pick out our new living room set. Would 100% recommend seeing her for your next home furniture purchase!

Derwin was very very helpful in finding a dresser. He throughly went through the process of purchasing and delivery making it super easy for us. We loved that they had a 30% off sale during the time we came compared to other stores. Overall, I would highly recommend Ashley’s and Derwin ( the sales rep)!!!!

Andrea at the Newport News location was wonderful! She helped us find the perfect pieces for our home with our style in mind. Highly recommend this location and Andrea.

We were greeted with pleasant and professional staff. Melody was charming and polite and literally walked us through the process with ease. We would highly recommend this store, it's personable staff and especially our new furniture go-to, Melody.

Ms. Mississippi was fantastic!! She helped us immediately and provided great customer service. She was very thorough with details and ensuring all was taken care of. Extremely pleasant to work with!

Randomly walked in and was greeted by Ms. Mississippi with a huge smile. She was fantastic to do business with. Extremely polite, personable, and respected our distance as we shopped around. Transaction was a breeze. Would do business here and with her again.

My sales rep Melody was awesome. She was friendly and helpful. She was great resources of information. I gave her the measurements I needed, and she helped me find the best piece of furniture to fill that spot. Definitely will be going back to her when I need to buy more furniture.

Great experience. I couldn't be happier. Excellent customer service from Tim Green to sales desk. Quality furniture, and awesome deals.

Great shopping experience! Ms. Mississippi was extremely helpful and knowledgeable. We ended up buying what she suggested for us. Come see her!

Maleea was very pleasant, professional and knowledgeable.

Melody took great care of us.

Very helpful Mr. steve jean

Great help showing us around the store and answering questions

Great first time in Ashley Furniture with Timothy and Charlie Great prices and service

Steve Jean did an amazing job helping us find a pet friendly couch. He went out of his way to get us a great deal without any hassle. Best experience I've had in a furniture store (and Ive bought a lot from Ashley stores)!

This was my second time visiting and it was great!

Jamaul and karl was a great help to me. I was stressed on what piece to put in living room i walked away beyond happy

Ms. Mississippi was extremely helpful in navigating various purchases.

Melody was so helpful and happily answered all of our questions!

Melody was awesome to work with! Super friendly and accommodating

Derwin was very helpful.

Derwin was very helpful and professional. Great store with great selections!

Dervin was great over in the outlet side. Very professional and helpful

For a great experience ask for steve

I had a fantastic experience at Ashley Furniture thanks to my sales representative, Ms. Andrea. She was incredibly accommodating, knowledgeable, and supportive throughout the entire process. From the moment I walked in, she made sure I felt comfortable and guided me through every step—from selecting the right pieces to finalizing the purchase. Her attention to detail and commitment to customer satisfaction truly stood out. I highly recommend working with Ms. Andrea if you’re looking for a smooth and enjoyable furniture-buying experience!

Derwin is an outstanding sales representative. Derwin is very knowledgeable and has a great person to work with. Thanks for all your help Derwin and I will see soon.

Darwin did a good job helping us, to find the right mattress for us

Thanks to Mississippi for helping us today!

Mississippi helped us and did a great job!

We worked with Derwin at the Newport News location. Derwin made the process smooth and seamless. Can’t beat the warranty with little kids!

They were very helpful

Timothy walked me through the entire process with ease, broke down everything for me and we were able to lock in a deal no problem.

Ms Melody welcomed us as soon as we walked through the door. We came in looking for a rug & left with a new bed. She was very friendly & helpful. If we are in the need of anything else, I will be sure to find her.

Ms.mississippi is a truly genuine salesperson who understands what i’m describing …each and every time I shop here!

Mel was an amazing help on multiple occasions while purchasing new furniture for our home! Her patience and knowledge was incredible!! Thank You Mel!!!

I recently had the pleasure of being assisted by Ms. Mississippi during my visit and purchasing experience. Her professionalism, extensive knowledge, and genuine curiosity made the entire process smooth and enjoyable. She took the time to understand my needs, provided insightful recommendations, and ensured that all my questions were thoroughly answered. Her dedication to excellent customer service truly sets her apart. I highly recommend seeking her assistance for an outstanding experience.

Derwin, Shayla , and Shaston provided excellent customer service to me. Derwin is very patient and attentive to the needs of the customer. I asked a lot of questions and he provided the answers. He was very informative on the furniture and he provided great details about the options for financing. Shayla provided awesome information about the different furniture types and quality that helped me with knowing what I wanted. And Shaston was an expert on the process of purchasing the furniture. I appreciate the professionalism, kindness and respect these associates offered to me during this experience. I would recommend this Ashley furniture store to all my family and friends. Thank you for giving me true customer service.

Thanks so much to Melody for taking such great care of us. She is professional and friendly.Melody was patient, knowledgeable and answered all of our questions. Excellent service!!! We will be back.

Melody Terry was great !! She was extremely helpful within our process here at Ashley Furniture! We walked out pleased and satisfied !!

Steve Jean was very professional. I highly recommend his sales expertise!!

Steve was a great help with my outdoor patio furniture set. He is very knowledgeable and friendly. Highly recommend him if you shop at Ashley.

Friendly service and attentive

Mississippi helped us find an amazing price on a king size bed frame, we didn’t see it in the “main” store but she was at the outlet and walked us back down here to show us!!!! ❤️❤️❤️❤️❤️

Shala, ms. Mississippi was amazing!

She provided information and allowed us to look around. She checked on us and provided more detailed information on the piece we were interested in. She was quick and accurate with paperwork. Thank you Ms. Mississippi!!

Excellent no pressure service and great personality

Ms. Mississippi was incredible! She will set you up

Mrs. Mississppi is great. Highly recommended .

Steve was very kind and helpful. I told him what I was looking for and he led me in the right direction.

Walked into the store. Steve Jean was right there. We told him exactly what we wanted. He found it for us. And also showed us other items. We negotiated a price and bought our items on the spot. It was very quick and easy.

Go there and ask for Steve Jean! Such a helpful guy super passionate and supportive.

Ms. Mississippi was absolutely amazing and incredible!! She is so caring and personal!

Timothy was amazing, answered.All of our questions perfectly as well as providing all of our options based on our exact tastes,wants, and finances. Best sales rep we have experienced in a long time. We will be back for all future needs.

I'm a new homeowner and came in for a new living room sectional and Timothy did a great job helping me with my new purchase.

TIMOTHY!!! is man on job at Ashley’s furniture right at the gate he met us at the door with best energy every, showed us around store with grace and took his time explaining everything we need to know about every peace of furniture, we will definitely be back for sure

I had come back to Ashley looking for lamps to complete my bedroom set and Timothy was there to help me every step of the way. He even went as far as securing me a discount off of the lamps I purchased. He was awesome. 11/10 experience

Melody Terry Was a pleasure she knew her job and most important she was patient calm and not pushy…. Well organized and knowledgeable of what’s going on here eat Ashley 23606 Newport News. Thanks Dwayne W

Maleea was extremely helpful and patient helping me find a piece that she helped design and ensured would fit perfectly into my space. Great customer service!

Steve did a great job explaining the products. Easy process

Melody saved the day for me. Extremely helpful and knowledgeable. Found a solution for multiple issues and logistic problems.

Andrea was a delight. She took such good care of me. She was so patient with my indecisive self. I ended up getting everything i need it.

Maleea was a great help!

Derwin was very helpful and informative. Loved his professionalism.

Derwin was very friendly and informative made you feel like a close friend and took his time answering our questions.

Great purchasing experience with Ms. Mississippi!

Ms. Mississippi was very kind and proactive with getting me the best deal! Definitely appreciated her help!

Derwin was amazing! No pressure, answered all questions and helped us get a great deal! Highly recommend!

Derwin was incredible! Super helpful!

Amazing service Derwyn took care of us on our purchase. In and out.

Mary was amazing, very patient and kind. Made us feel very relaxed and happy. Never felt pressured. She’s wonderful!

Thanks to Timothy Green i am Happy and pleased with his service. Please go see him in Newport News. Put a smile on my face.

Ms. Mississippi is super helpful and friendly! Thanks again for your help!

Timothy was great & very knowledgeable. He helped us get a great deal on our couch.

I had an outstanding experience at the Ashley Store in Newport News, Virginia, thanks to Ms. Mississippi! Her professionalism, knowledge, and genuine care for customers made the furniture shopping process enjoyable and stress-free. She took the time to understand my needs, offered thoughtful recommendations, and ensured I left completely satisfied with my purchase. If you’re looking for top-notch service and someone who truly values their customers, ask for Ms. Mississippi—you won’t be disappointed!

Ms. Mississippi was nothing short of an amazing, sweet lady. She was beyond helpful and had an incredible attitude towards helping me find the perfect furniture. I enjoyed my time exploring my options with her and she was overly pleasant to be around. Huge thank you to Ms. Mississippi in Newport News, VA!!!

Charlie was super helpful and patient with us and made our whole experience quick and easy. Thanks again Charlie!

Very pleasant experience with Mr. Derwin! He was very knowledgeable & helpful and we were able to make a purchase for all needed items quickly!!!

Mrs. Mississippi was wonderful. She was patient and answered all my questions. And she was great with my son as well. She is the best!

Ms. Mississippi was the best sales rep I’ve ever encountered. So friendly, knowledgable and honest. She made my nephew feel at home. I’ll definitely be back.

Staff was very helpful, but gave me my space to explore on my own. Whenever I had questions they were ready and willing to answer. Great experience, Steve was awesome!

Derwin was super helpful and knowledgeable. We didn't feel pressured but supported. Thank you Derwin!

Mrs. Mississippi was absolutely amazing! She made us feel so comfortable and wasted no time to help us find exactly what we needed. Go see her! 10/10

I had a great experience with Timothy and Shayla were amazing. Very patient and helpful

I loved Ms.Mississippi, she definitely knew her products & eagerly helped me.

Great store and good deal, I asked a lot of questions and they helped greatly.

Ms Mississippi was wonderful !! This is my second time at this location 3 years apart and she’s helped me both times and her service was amazing ! 10/10 would recommend !!!!

Ms. Missippi was a tremendous help and assistance me upon arrival. I will surely be shopping again and always requesting her.

Great customer service! Super helpful during the couch buying process

Ms. Mississippi was a pleasure! Thank you for taking the time to listen to our wants and needs for our home. We’re very happy with our purchases!

Mississippi was here for us when we bought our kitchen set and then a year later she got us into a new living and dining room set. Her personality, knowledge, and willingness to go the extra mile makes her the perfect choice whenever we need anything for our home. A+++!!!

Timothy helped my wife Alison with her purchase. He was very knowledgeable and professional

I had a great experience shopping with Mary! She was friendly, attentive, and took the time to understand my needs. Her product knowledge was impressive, and she offered helpful recommendations without being pushy. Mary’s excellent service made the whole process smooth and enjoyable. Highly recommend!

Great service, very patient, informative and we were able to make an informed decision. Sales rep was Steven and Franchesca helped us with delivery schedule and contract.

Darwin took great care of me and was very helpful in my search for new furniture. I recommend everyone to go in chat with him, he made the experience great

Ms. Mississippi was so amazing!! The customer service we recieved from Ms. Mississippi was beyond anything I have ever recieved from a furniture store before. I will be a long time customer for the Ashley furniture store in Newport News, Va as long as Ms. Mississippi works there!!!

Timothu

Ms. Mississippi is very polite, and personable. She made me and my mom laugh and we had a great time all around.

Very good selection of furnuture. Andrea was very patient and helpful.

Timothy was exceptional helpful, knowledgeable, and considerate.

Steve Jean was amazingly helpful! I could not have asked for a better associate to help us today. We got a couch set and a matress. Steve made sure we got the best deals on all of that.

Melody Terry was a delight to work with. We truly appreciate her assistance throughout our shopping experience. Thank you!

Timothy was very easy to work with. He was able to find us the right fit within our price range.

Timothy and Karl were a great help in getting me what I needed at great price. I will be returning to browse and shop with this Ashley location.

Steve was an exceptional salesperson. He was very courteous and knowledgeable. It was a pleasure.

Timothy provided us with excellent customer service and was respectful and helpful. He supplied us with many options and was able to meet our needs!

Timothy Was Professional & Helpful. He Ensure The Buying Process Was Smooth.

Great service and friendly

Melody was amazing. She was patient and showed us only what we requested around the store. My husband and I were able to pick what we wanted and the application process was fast. Thank you Melody

Mississippi was outstanding and a great help and very professional

Derwin was an incredible help with our couch purchase today! Polite, knowledgeable, and accommodating! We were so pleased with the customer service at this store!

Steve and Shala went above and beyond to make sure they met our needs for two households. Working to meet discounts with other company’s to make sure all of us left pleased with our purchase. Both Steve & Shala were very knowledgeable. I highly recommend either of them. Jean Browning

Steve Jean and Shayla helped us with our two couch purchase and they were great. Very nice and easy to work with.

Steve Jean was wonderful to work with. I did not feel like there was sales tactic used. Very straightforward like myself. Thanks! And thank you to Shayla for also finalizing the deal.

This was our second purchase from Mary and Ashley Home Furniture.Mary is very pleasant to deal with and we highly recommend this place of buisness.

Mississippi was an absolute delight to work with. She was extremely helpful without any pressure at all. Her manager was also very helpful and professional. Such a great experience!!!

Charlie and Steve are AWESOME! Great experience buying a mattress, setting up delivery, etc. This store is WONDERFUL!

Jasper was extremely helpful while we were choosing living room furniture. He went above and beyond to help us out and explain everything we needed to know about the furniture and warranties. Next time I'm in the market for new furniture, I'll definitely look for Jasper in Ashley.

Jasper did a great job of being there to answer questions without appearing to be hovering. The store had a good selection and prices were reasonable. Wonderful experience overall.

Jasper was extremely knowledgeable and friendly. Really appreciate his help!

A great selection of furniture and Steve who assisted us did an amazing job without making us feel pressured.

Timothy was very helpful. First class service.

We shopped at four different furniture stores. Ashley had by far the best selection and variety of furniture. Timothy Green was well educated on the products, was patient and kind. Highly recommend Ashley Furniture and Timothy Green.

I came in to buy a couch with very specific specs. Melody helped me navigate what would work with my requirements and showed me the options that would work best. Great experience! Can't wait for my couch to arrive!

Jasper Smallwood is amazing and made couch buying experience simple and quick

Timmothy was very helpful with our Lombardia sofa love seat combo and even got us an extra discount at closing!

Steve was amazing. Very polite and patient. We hate walking into furniture stores, like walking onto a car dealership. You get bum rushed as soon as you open the door. You will get approached immediately upon entering store. But, they are very polite and patient to allow you to walk around on your own. Prices were outstanding thanks to President's day sale. We highly recommend you give Ashley Furniture in Newport News with Steve a chance. He is typically off on Wednesday and Thursday.

Wonderful service. Andrea was so helpful

Timothy Green was very patient , informative, professional and enjoyable to work with. I would come back to him

Timothy was a great help and super nice.

This store was not overbearing like some other furniture stores, very welcoming and helpful! Melody was amazing, I would highly recommend her!

We bought a living room set. Our salesperson Ms Mississippi was great! She helped us find exactly what we were looking for, showed us the features and got us set up quickly with purchase and delivery. Ask for Ms Mississippi!

ANDREA WAS FABULOUS!! SHE WAS VERY PATIENT WITH US WHILE WE WERE SHOPPING AND TRYING TO MAKE ALL OUR SELECTIONS. SHE WAS VERY KNOWLEDGABLE, PROFESSIONAL AND A PLEASURE TO WORK WITH. WE WOULD GIVE HER 6 STARS IF WE COULD!!! THANK YOU ANDREA!

Jasper helped us out so much on our trip into the store. We drug him all over the store and was more then willing to help and went above and beyond for us. Awesome job easy hassel free experience!!!

Maleea and Charlie were incredibly helpful with answering all of our questions and getting a great deal on the perfect couch. definitely recommend coming here for the customer service alone.

I came in just to browse and ended up leaving with two amazing couches for a great price! Jasper was amazing—he made sure I had all the details on shipping, material concerns, sizes, and more. I highly recommend Ashley’s!

Great store, very easy looking no pressure. We had a sales person named Mrs. Mississippi who was about the best sales person that I have ever met. Thanks.

Came to look for a new living room set today and was greeted by Timothy the moment I walked in and help me find what I was looking for! Was so helpful! Thank you so much!😊

Timothy was super helpful. Pointed me in the right direction and was there for any questions I had.

I went to Ashley‘s furniture store. I had a great experience. Customer service was impeccable Andrea. was so helpful I will come back to Ashley‘s furniture just to see Andrea customer service like I said was impeccable. Very happy.

Timothy was so helpful and I was able to find exactly what I needed.

Great experience at the Ashley store in Newport News! Great selection of reclining sofas at reasonable price. Salesperson Steve Jean was very helpful.

Andrea welcomed me when i walked in and quickly new my idea of what I was looking for. She was helpful and knowledgeable which made me deciding what i needed easier. I honestly forgot Ashley furniture was here in our area and was thankful i stopped in today

Great prices. Recommend asking for Melody Terry. She was patient and very helpful during my living room set purchase.

We met with Melody Terry; she was informative, gracious and kind. She helped us find exactly what we were looking for. The process was easy.

I was a pleasure working with Mr. Smallwood.he was very helpful.

Jasper was absolutely wonderful and helpful. He greeted me at the door and provided me with the best pricing options available. I was looking online but I'm so glad I went into the store. His customer service was exceptional. Thank you for all of your help!

I want to preface this review by saying that we have bought from Ashley many times because we love their furniture. Essentially our entire living room and dining room is Ashley furniture so when we were looking for a new bed frame, this was the first place we looked. We found something we liked and had no issues while we were actually at the store. However, everything after buying this bed frame (delivery, working with their customer service) has been an absolute nightmare. We bought the bed frame at the end of September 2024. Our delivery of the bed frame was cancelled the DAY BEFORE, twice. First time they told us they did not have the whole bed frame and the second time was because the head board was found to be damaged. Finally at the end of November, on our 3rd scheduled delivery, our bed frame was delivered. However, the two feet at the end of the lateral rails were missing. The men who put the bedframe together placed something temporarily underneath to keep the bedframe level. We were assured they would order the missing parts for us. Well two weeks later when I've heard NOTHING, I call the customer service and they have no idea what I'm talking about. They didn't even have documentation that our order wasn't completely fulfilled. So I fill out an online ticket and am told they will deliver the parts. Over 2 weeks later we finally "get the parts" but they are NOT the right parts at all. They do not fit the bedframe we have. We call back and are told new parts are being ordered that will "hopefully be right." Well its been almost weeks and still no parts. I called on monday 1/20/25 and was told someone would get back to me next day. Well here I am sitting on hold AGAIN waiting to speak with customer service about where the heck the parts are. So essentially its been 4 months and we still don't have a bedframe. I am not even confident that this issue will get resolved at this point. The other frustrating thing with this whole experience is there's never any documentation of ANYTHING. Never an email to notify you that parts are on the way so you can track it or confirmation that a phone call took place. They essentially make it very hard to document that communication is occurring and I assume this is intentional.

Steven and Andy were very helpful. Andy was personable and honest while picking my couch which helped me so much. I have worked with Steven twice now and he has been more than helpful giving me the best offers when they have sales.

Steve and Andy were very helpful. 10/10 would recommend coming to Ashley on Jefferson Ave in Newport News, VA

Our advisor, Mrs. Andrea, guided us through the furniture shopping process with grace! It was a pleasant experience and we got all of the items that we needed- in budget!!! 😀

I recently purchased a mattress from Ashley Homestore, and I couldn’t be happier with my experience! From the moment I walked in, the staff were incredibly helpful and knowledgeable, guiding me through their wide selection to find the perfect mattress for my needs. The quality of the mattress is outstanding—it’s so comfortable, providing the perfect balance of support and softness for a great night’s sleep. The delivery was prompt and professional, and the mattress has exceeded my expectations in every way. I highly recommend Ashley Homestore for anyone looking for quality furniture and excellent customer service!

We purchased a sofa set. Great quality.

Melody was wonderful. She answered all of our questions, was very helpful and was not high pressure at all, which we appreciated. She assisted us in purchasing a beautiful new sectional for our home that she scheduled for delivery this coming weekend. Thank you so much for your help!

Melody did an awesome job helping us pick out a new recliner. Thanks looking forward my new seat!!

Mary was wonderful! She helped get everything the way we wanted it!

Andrea provided my wife and I with excellent customer service. She was very helpful and patient with us. Thank you Andrea!

Maleea is the best!! Perfect customer service

very helpful and knowledgeable about the items purchased and very polite. I will come back to do business with Steve Jean in the Newport news Virginia location.

Timothy was great at helping me with my purchases, happy with their selections.

Melody was knowledgeable and very friendly. She made the process a piece of cake! We will definitely be back if we need furniture in the future.

We found a lovely set of living room furniture for a reasonable price. Steve was a joy to work with- attentive but not overbearing. We had space to browse but he was always happy to help answer our many, many questions. Easy financing. Nice job Ashley Furniture!

Timothy was fun & had great customer service

Johnny was an amazing salesman. Took care of my every need. Glad to do busy with him.

We were well taken care of by friendly staff who truly listened to what we wanted in our furniture and helped us pick just the right one. Three years later when I walked in to get help with a part that needed to be replaced, Ms Mississippi and her staff immediately jumped to help and treated me with value. Despite having an Ashley right in my home town, I won’t ever shop anywhere else!

Our salesperson Steve, was a breath of fresh air. Friendly, knowledgeable, and thorough with explaining the process. Check out was a breeze as an extra bonus.

If I could give 10 stars I would that's how great the service we experienced from Ashley Furniture Store at newport news VA. Shala "Ms. Mississippi" Bolden was the one who helped me and my husband she knows exactly what I'm looking for. Great customer service, knowledgeable and I'll be coming back for my future furnitures at this place. Thank you Ms. Mississippi.

Just bought a new kitchen table from Melody at Ashley’s in Newport News VA. She was such a pleasure to deal with made it quick and easy and helped us find the table we had been looking for. Thank you Melody and I hope you have a Happy Holidays!

Timothy is an excellent salesperson who provided great insight, which helped me make a decision. However, it has been three weeks, and I still haven't received my dining set. Really disappointed in their operations.

John was very friendly and helpful had a bit of an issue with another salesperson but was promptly resolved and made our purchases prompt

Timothy, was great to work with and was a huge help! He made purchasing our furniture a easy and pleasant experience!

Timothy was a huge help in choosing a new couch and dining table. Friendly and knowledgeable!

Timothy was an excellent salesman and took his time with us.

Melody Terry is so professional and helpful when selecting furniture. She is the best!! Thank you Melody!!

Timothy was amazing and very knowledgeable.

Timothy was great. Very helpful and easy to work with.

Excellent service provided by Timothy

We spent part of the afternoon talking with Melody about new living room furniture and a Tempurpedic mattress and frame. Wonderful experience and great prices.

If you want someone who cares about you and knowledgeable of things around the store ask for Timothy thanks man love my new table.

Shala Bolden was a pleasure to work with. She was knowledgeable and professional. She discussed shipping options and was able to save me a considerable amount of money. Five stars, these are wonderful people to deal with.

Steve was wonderful to work with! With his help, my wife and I found a bedroom set we loved. We were back and forth about which mattress to purchase, but he was so patient with us and we never felt pressured or rushed. Thanks so much for a great experience!

Thank you for all your help Jasper

Extremely helpful staff got me an excellent deal on all my furniture for a first time buyer spent lots of time working with me and ensuring I got what I liked at the best price.

Timothy was extremely helpful during our experience picking out a sofa to meet my need. He was a pleasure. We will be back. Thanks Timothy!!

We had the great pleasure of meeting one of the most professional kindness sale representative Ms. Mary. She get 5+ 🌟 stars. We need more wonderful, professional individuals as Ms. Mary J. We ended up purchasing everything that we neeed. Pressure free. I did inform the store manager. Please do something special for her. She's the best. Our 1st time visiting this store. Thank you Ms. Mary J.

Timothy was amazing! Excellent customer service. I will definitely be back because of him.

Timothy was great and kind. I request you look for him when you come to Ashley. He was welcoming and helped us with everything we needed.

Johnny, is an great asset to the Ashley team

It was a great experience Steve greated us when we came in and asked if we needed any help I told him no but if if I did I would come and find him and that is what I did. He was very courteous and helpful which lead to me purchasing an amazing bedset.

Steve Jean was Very professional and friendly. He let us take our time and shop without being overbearing. We ended up purchasing a queen bed set. Thanks again for your kindness and all your help.

Jasper was great. Right amount of attention without over doing it. Helpful and friendly

Maleena was extremely helpful and polite. She helped me find the perfect pieces to fit my needs.

Maleea S. was awesome! Great experience at Ashley purchasing furniture so far.

John V really helped my wife and I pick out our furniture. He gave us a good deal and was very helpful. Will def be coming be back. Thanks to John.

Steven was great was very helpful and knowledgeable. Made everything work for me and family

Mr. Steve Jean was very professional and understanding of what I was needing. Thank you for making a dreadful process such an easy and now enjoyable experience. Definitely recommend this sales professional if you are going to this Ashley’s Store.

Mr. Steve and Mr. Shaston did a great job in helping me with style selection. This was my first time in Ashley’s and the customer service was amazing

We had a fantastic experience at the store thanks to Andrea! She was incredibly helpful and knowledgeable while we were looking to purchase new furniture. Andrea made sure we got the best deal for our new living room and bedroom sets, guiding us through the options and answering all our questions. If you're in need of assistance, I highly recommend asking for Andrea—she truly goes above and beyond to ensure her customers are satisfied!

We recently purchased new furniture from Andrea at the Newport News location. She was extremely helpful and knowledgeable. She even met us on her day off to finalize the sale and delivery. Would highly recommend.

Timothy Green was super helpful and professional

Melody was a sweet heart!!

Phenomenal savings on furniture. I wish I had heard about them sooner. Jasper was a huge help in deciding what kitchen table set would be best for us. He found us the best deal and took his time to explain all the financing and delivery options. He even sent us a picture of the set the next day when we realized we forgot to get one before leaving. Amazing deals and impeccable customer service that you can trust!

Greeted with smiles, quick and easy to process my request and honored online pricing.

Steve at the Newport News store was very professional & helpful & communicated well

Timothy [Green] was exceptional at assisting my aunt finding items to furnish her home.

Timothy Green is amazing! He walked me through the whole process of explaining every detail regarding the entire collection of the sectional I purchased. Can’t thank him enough and highly recommend to anyone visiting this store!

Great experience, no pressure at all. Jasper was top notch!

Found exactly what we were looking for here and we love our couch! Johnny helped us and he great to work with. Only disappointment was due to our location, they only deliver on Thursdays. We had to wait over 3 weeks for it when we had been told a week and a half, tops, at the time of purchase.

Melody Terry is absolutely fantastic!!! Great experience picking out a Reclining Loveseat and Reclining Sofa Set.

Thank you Dexter and Tate for quickly bringing in our dresser up those stairs and a extra thank you to Dexter for pushing the old dresser out the way! They were both quick and efficient. The dresser is amazing! Thank you!

Melody Terry was absolutely amazing. She was so helpful and really worked with us to accommodate our needs. If you need some furniture, Go see Melody. I promise you won’t be disappointed.

Andrea was super helpful and amazing. Very informative about every question we had and she was just wonderful to work with.

We told Jasper what we were looking for and he showed us exactly what we asked for. This was a pleasant experience.

Timothy Green was very helpful, friendly and professional. Got us what we needed and more.

Timothy Green was a pleasure to work with. Very personable and he listened very well to our needs, well… wants. Top notch salesman. He almost sold me a dream but we settled for furniture.

Tim Green was a big help!

Timothy Green was amazing at helping us pick our new bed and headboard! Will be seeing him again in the future

Jasper was amazing. He walked us through the entire process, clearly explained everything and was attentive without smothering us. This was a wonderful experience and I am excited for the furniture to arrive. Exceptional service Jasper!

Steve Jean and shala bolden where awesome they worked so good as a team it felt like watching shag and Kobe they helped us go from putting down $1,500 to $750 amazing !! Very polite very helpful definitely recommend !!!

This was my very first mattress purchase, and, Timothy Green, made it super easy, fast and efficient!

Timothy Green was incredibly helpful, kind, and knowledgeable on all beds! Thank you for helping us find the perfect bed for us.

Timothy Green wears his title of trusted consultant well! Kind, knowledgeable, and excellent customer service!

Great customer service by Timothy Green.

Our sales rep, Steve was helpful, knowledgeable, and understood our needs to guide us get what we need.

Timothy Green and the rest of the team had amazing customer service and made sure we were well taking care of before leaving today ! Highly recommended 10/10 the store was also clean and put together !

Even though the in house finance down payment was to high for us to get both our couch and bed on the same bill, maleea Santiago made sure we had other options and we were able to leave Ashley home store with everything we were looking for! Highly recommend going to check them out! And make sure to ask so maleea she was very sweet and knowledgeable

Timothy Green was very knowledgeable and found us the prefect lift top table for our living room

Timothy provided personable, excellent customer service!

Melody Terry was extremely helpful, polite and courteous. Very sweet young lady. If you need something, come and see her.

Timothy Green was very helpful and helped me get exaxtly what I was looking for at a great price!

I came to Ashley’s with a mind set of what I wanted, Jasper made it happen. He was very patient, and friendly. Made the process easy and comfortable.

Timothy Green made our sectional / love seat purchase seamless. He was extremely professional, polite, accommodating, and knowledgeable about different product options. He was also one of the best dressed salesmen I have ever seen!

I walked into the store very overwhelmed by the choices but Mr. Timothy Green was very helpful and made the process of buying a couch very streamlined. He helped pick the configuration for my sectional couch and let me know if I changed my mind that I can contact him right away to change my order.

We had a wonderful experience shopping at Ashley's. Andrea helped us in getting our new bed set, mattress, couch, ottoman, and 2 recliners! Everyone was very professional and helpful!

Timothy Green is a 10/10 salesman, he works for the customer to make sure they get what they want, no matter what hurdles may appear.

Ms Mississippi, aka Shala, has been great. There was a minor mishap but she took care of it for me and I left happy. She’s been fantastic and I would recommend her to anybody in need of some furniture.

Timothy Green was extremely helpful and I would highly recommend shopping with him and Ashley Home Furnishing.

Melody at Ashley was fantastic!! Highly recommend asking for her!!

Johnny was GREAT!!!! He was receptive as soon as I walked into the store. Even though my selection wasn’t available, he had no problem ordering it for me. He took his time explaining the warranty for my furniture and delivery process. He made sure that the nice ladies up front took care of me with no issues.

Jasper was great and very knowledgeable. Appreciate the service without hovering. We bought bedroom set and dining set. Great price and good quality.

Mary was wonderful. She helped me get the lowest price for a beautiful new bedroom set. I came on a Friday night to look and she was helpful, but not pushy. When I came back to purchase on Saturday, she worked with the manager to get me a good price. Thanks Mary! I can’t wait for me new bedroom set to come in.

My experience was so smooth and actually refreshing while shopping in store. Jasper was so accommodating and continued to check back with us while allowing us to shop. He checked dimensions and pricing on several pieces. Jasper explained everything about the furniture and delivery, answered all our questions. Jasper is fantastic!!

Melody did an AMAZING job!!! We appreciate you helping us in finding an excellent solution for our pops!

Johnny was very professional and knowledgeable. He was very helpful with what I was looking for. Ashley/Ashley Outlet always seems to be my place everywhere I end up going. Great sales!!

Great experience.

My husband and I came here to look for a new sofa and found one almost instantly! The staff here were very friendly and professional. Johnny helped us out a lot and the process was quick. We will definitely come back here when it’s time to get more furniture.

Mr. Steve gave the best customer service! He was very welcoming and went above and beyond to help me, I highly recommend talking to him for your next purchase here at Ashley’s Furniture!

I would highly recommend Johnny the sales rep for anyone who needs assistance with furniture shopping. Very helpful,friendly, knowledgeable, and patient. He went above and beyond to make sure i was happy and found me exactly what i couldn’t find at 3 other stores at a great price.

Melody was an amazing help getting new furniture, very swift and super accommodating. Searched for everything we needed with us. 100/10!

Jasper was greatly appreciated while furniture shopping. Efficient and professional, gave us space to shop while also giving us all the answers we needed.

Jasper was very helpful and knowledgeable! We found great pieces today!

Jasper was such a help! He was able to get me a couch and have me get it the same day! He answered SO many questions we had and was wonderful!

Jasper was very professional and helpful which led me to finding the exact furniture that I envisioned purchasing.

Excellent experience! We went inside looking for specific items and left with everything we needed! Our representative, Johnny, was incredibly knowledgable and managed to help us locate a perfect coffee table and in the right color! He was incredibly efficient, super friendly, and was so quick with getting us in and out! Thank you Johnny!

Melody helped us through the process of picking out the perfect couch for our apartment space. She was super friendly and listened to all of our needs. Everyone we dealt with at the Ashley store were fantastic!

Maleea Santiago made this process so easy! She was there when we needed her but not following us around giving my husband and I our space to browse and discuss our options. I am a very indecisive person and Maleea stuck right there with us with a smiling face as I added and took things off our order.

Please go see Mary! She was a delight. Took her time! She was patient and was very thoughtful, and has a great sense of style. We got the carnaby sectional and she foind a beautiful matching side chair and ottoman to go with it. Thanks again, Mary!

Jasper was very polite and approached us once we started actively looking at furniture (Which I appreciate so much. I don't like shopping with someone hovering around hah) He was a very knowledgeable and likeable sales person. My spouse and I felt very comfortable working with him and the company. We left the store with everything we needed for our new home. Thanks again, Jasper and the Ashley Furniture team. We will definitely be recommending your sales team to any family/friends in need of new home furniture items.

We were helped by Andrea and as soon as we walked in to the store she was quick to provide us with every cutesy. She also gave us any bit of information we needed to make the best purchase for me and my husband. She went above and beyond it was a great experience overall and I highly recommend the staff and store for any future purchases.

Jasper’s Customer service was 10/10, he explains everything and was well detailed on everything that goes with purchasing everything

Melody was an amazing help. She was very personable and patient. We will definitely be back!

Everyone was very nice. Great prices and furniture. Has a variety of a lot of furniture. Will definitely come back

They was very nice and give great customer service. Highly recommend and will go back again for future purchases!!!!

Walked in and out in less than 45 minutes thanks to Melody! She greeted me at the door and helped me get exactly what I wanted and answered more questions that I knew in the moment. Definitely a fan of Ashley’s with how quick the purchase process was.

Johnny Valimont is such a great salesman! He listened to my concerns and what I was looking for. Johnny is very patient and gave me a positive experience. I am very happy with the furniture he helped me find!

We worked with Johnny, today and everything went amazing, he showed us many options on top of what we were looking for and me made a great decision on the new sectional we purchase. Thank you for the amazing customer service.

Derwin was great to work with! Helped me find the exact couch I wanted! And WASNT pushy

Had an AMAZING experience with the Sales Rep. Melody. I'm a very cautious buyer with tons of questions and multiple visits spanning over a 3 weeks. She never made me feel rushed or like I was an inconvenience. She offered me the best sales price and products possible and I would HIGHLY recommend her to anyone interested in purchasing furniture. Truly a 12 out of 10 representative.

Great customer service! I started with Steve, but when he had to switch stores, he ensured I had another worker named Charlie. I purchased some great items from their store and was reassured about pricing and warranties. I had an overall great experience with this store.

Tes was great! We came in for a dining room table. He gave us time to look and wasn’t pushy. We ended up getting a new mattress as well and he was super patient with us and was able to answer all of our questions! I highly recommend him!

Very bad delivery service

Melody terry was and has been amazing ! She’s so professionally and kind. I recommend coming to Newport News and seeing her if you need anything. They have a lot to choose from in both stores

Such a wonderful experience with Shala. We were just looking but walked out with exactly what we needed and wanted at the price we wanted.

Melody was very helpful, professional and really took our business needs seriously

Great customer service. Awesome sales representation from Melody T.

10/10 I recommend Miss ANDREA at the Newport News location she is AWESOME! Super friendly and very helpful. She kept me up to date every step of the way.

Wonderful service! Jasper was amazing. He was extremely knowledgeable and helpful, he made himself available as we walked through the store and answered all our questions when we were ready for additional help.

Shala helped me and my husband pick the perfect mattress for my FIbromyalgia. She was patient and great smile, excellent customer service🥰

The host was kind and efficient. There was no haggle and I was able to get in and out fairly quickly.

I purchased the Rokane Dining set. Ms. Mary Johnson assisted me with this purchase. She did everything in her power to get me a good deal and discounts. No interest for a full year. Excellent service. If you need furniture go to Ashley Furniture on Jefferson Ave in NN and ask for Ms. Mary Johnson.👍🏾👍🏾👍🏾👍🏾

Had a great experience. Johnny was exceptional in helping us finding a great bedroom set, he gave us space and came to us often to check and answer any questions we had also broke down the price for us allowing us time make the best decision.

It was amazing Jasper was very kind and helpful! I am thankful for his help!

Jasper was amazing!!

JASPER!!!!

Thanks 🤗 Jasper for your good customer service.

John was great. Got us the best discount and was very upfront with us about everything.

We loved our Ashley experience with Johnny. We had to replace almost everything due to a house fire and we feel like we got great furniture at a great price. Highly recommend.

Melodie was great! She was kind and super inviting. If you stop by the Ashley's in Newport News and you get Melodie, trust me, she will not disappoint!

Johnny was absolutely awesome.

Johnny is awesome!! Let’s us shop around without hovering but checks in with us. Helped us buy a couch finally!

Steve Jean was personable, professional and efficient. Thanks for making our experience a good one.

My fiancé and I are in the process of house hunting and stopped in to look at bedroom furniture. Ms. Mississippi greeted us and provided us with excellent customer service. She was friendly and attentive, and I appreciated that she gave us the opportunity to browse the store inventory and did price checks on the items we were interested in. We ended up purchasing the bedroom set we wanted along with a new mattress because she was able to give us an amazing deal. I had had my heart set on the bedroom set for several years but had held off because of the cost. We so appreciate that Ms. Mississippi made this so much more affordable!

Johnny V was very helpful!! We enjoyed our visit and are excited to see our furniture.

Andrea was fantastic to work with!

Great experience! Steve Jean is professional, friendly and knowledgeable. He ensured we had a great furniture buying experience. However, the store should consider going paperless. Again, a great experience and would totally recommend Ashley Furniture. Thanks Steve!!!

Melody Terry and Charlie Green could not have been more helpful and pleasant! We had a terrific experience and would highly recommend them!!

Charlie and Steve were excellent. I was in and out quickly but never felt rush, they took their time. I can’t wait for my furniture to arrive.

Steve was great!

Customer service was awesome!! Ms Melody Terry who took care of us was patient and kind, and when we were ready she was on it. Filled the paperwork out quickly and ensured we got all the best deals and went over everything with us! She is top noche. This world needs more Melodys. Thank you!

We worked with Johnny Valimont, he is super helpful and knowledgeable. We came back immediately and purchased our couch and fireplace because of him

Amazing Professionalism & Courtesy shown by Ms. Melody Terry! She made the process Smooth & Comfortable. Whatever she is making…need to give her a raise!

Jasper was super helpful and awesome!

Jasper was outstanding! Very understanding and not trying to be pushy about selling you something just to sell. Love and very satisfied with his customer care and service!

Jasper is the best!

The customer service was EXCELLENT, Jasper and Shayla were very friendly, informative and helpful with my furniture selection, I have shopped with Ashley's Furniture years ago and would definitely recommend them to family and friends. Great selections, Great customer service.

Steve went above and beyond to make sure we got exactly what we wanted, and stayed late to wait for us to get there from across the river. We really appreciate all of his help and all the hospitality from all the employees we spoke with.

Steve was very helpful and I was able to buy the chair I wanted. Will be back. C

I just purchased a bed! Johnny has provided such a great deal !!! My dreams will be sweeter than ever)))

Ms Mississippi was a great sales person very helpful and professional. The delivery process however was not so good. They broke my dresser and just left had I not moved it that night I would have never known. The customer service department was great and quick to get my issue resolved. Disappointed however that the replacement delivery was inconvenient and I never received a call back from mgmt as I requested.

Maleea Santiago helped us with expert care and professional!

John and Jasper were amazing if you do visit ask for them you won’t be disappointed

Thank you Johnny for helping us with our beginning to designing our home. We plan to be back.

This was an awsome experience. Derwin was helpful with the whole process. Dante was awsome as well. Purchase under Ronnie Miller my husband

Jasper is phenomenal. By far the best experience I’ve had in any furniture store.

I worked with Malee today for bedroom furniture. She was very knowledgeable and kind. She made some great recommendations for sleep issues and im excited to get the new set in my home.

Steve struck the perfect balance by not being overwhelming and giving us the space we needed while trying out the beds and furniture. This allowed us to make decisions comfortably and without pressure, which we truly appreciated. Thank you for assisting us Steve!

Steve gave us outstanding customer service was incredibly patient, taking the time to understand my needs and preferences without any rush. His helpfulness went beyond just selling; they provided valuable insights and recommendations, making sure I found exactly what I was looking for. Overall, their patience and helpfulness greatly enhanced my shopping experience.

Amazing jasper was so nice & attentive.

Dante was very helpful!

Store is very bright and open with a great floor layout. The staff was great, especially Ms. Mary! She was wonderful and helpful, but not pushy or breathing down our backs. We ended up finding a couch we loved, and she helped get us two different discounts. Definitely suggest coming by for whatever furniture you’re looking for

Excellent experience from start to finish! I was greeted immediately by Johnny. He was extremely helpful answering my questions throughout the process. I felt that he was invested in creating a positive experience. At check out, Destiny and Neisha were both friendly and efficient! Left happy with a sofa and some wall art. We will certainly be back for any future furniture and decor needs.

Drew was wonderful and helped us with everything needed. Very smooth process!

Maleea Santiago was very pleasant to work with. Knowledgeable and extremely helpful

Helped us get a great deal, military friendly

Johnny was extremely helpful and polite through my whole shopping experience

Great and Amazing service

Walked in and was greeted by Jasper. He was very knowledgeable, answered all our questions, and got us in and out! He was professional and personable as well. When you stop by the store, definitely ask for Jasper!

Jasper was amazing! Super professional and friendly. Definitely recommend to talk to him!

Johnny was very helping and not overly pushy as some people can be! He gave me my space and let me decide what I wanted as well as answered all my questions. Great experience!

Great advice and help with Drew. He helped us understand that the cheaper wood won’t last as long. Great sales man and he didn’t push for a big sale. Over all great experience as always

Jasper was very helpful and honest with the whole process. He helped me purchase my first couch for my apartment. The process went very smooth and he was very patient while I contemplated options!

Great people, very comfortable furniture, easy to find the one for myself and the wife

Andrea was very friendly and asked just the right questions to steer me in the direction I wanted. She answered all my questions too and made the purchase process smooth and quick! Will definitely choose her to help me in the future!

Most frustrating experience being trailed by a sales person when we were trying to shop. We explained we would find her once we had questions since we got the impression it was a commission based job but the tailing and hovering was so off putting that we left.

Ms.Mississippi and Mr.Charle were very helpful and made buying my new sofa quick and painless.

Melody was amazing! Moving to the area with a job relocation and she made it easy as possible !

We had a great experience here recently with Drew who was able to answer all of our questions and get us set up with furniture for our new home. Thank you Drew and staff for all of your help!

Mr. Derwin Watts was an excellent sales representative. Ask for him. He welcomed us at the door, showed us options for what we asked for and allowed us to decide with no pressure. Explained all purchased and delivery options. We are satisfied customers!

I just had the best buying experience today at the Newport News Ashley store!! I was greeted by Andrea right as I walked in, told her I needed to furnish a whole house she offered me a sales promo I couldn't resist and I walked out with 2 fully furnished rooms that will have the beautiful furniture in it. She was so helpful and super friendly so ask for her any time you need to furnish your home!

John was a great help! Very knowledgeable and easy to work with. Genuinely wanted to help me make the right decision for my living room purchase. Definitely recommend the Ashley experience for furniture shopping!

Jasper helped us to get the best deal possible on a new sectional. He was extremely knowledgeable and approachable. 10/10.

Jasper was very knowledgeable and explained things clearly when I had questions. He was adamant about getting the best deal possible and had excellent service. Everyone was super nice and helpful, but for a top of the line experience that goes above and beyond, ask for Jasper.

We’ve been shopping for a loveseat for months. Melody made the process simple, easy, and fun! It’s not often I can call a salesperson friendly, but she was amazing.

Melody my Salesperson was very knowledgeable and friendly. She was able to answer all my questions and meta all my needs

Show room is set up beautiful. Staff was friendly and quick to greet. Johnny took care of us quickly. We told him what we were looking for and his suggestions were right on point. We will definitely be back.

From the moment we walked in, Drew Griffin assisted us. His generosity, professionalism, & knowledge led us to come back to complete our purchase. He was more than patient showing us all the different options that Ashley’s has to offer. Drew was more than a pleasure to work with. We will come back for our next purchase of bedroom furniture. -Brandon

John exceeded our expectations!! We came in looking for help to refurnish our newly renovated home and he walked us through the process room by room in a pressure free and fun atmosphere!! We will only shop at Ashley for our furnishing and home decor needs.

Drew Griffin was incredible super nice took the time to let us know everything and treated us like family. Definitely recommend him to show anyone around. Got furniture from here and would definitely buy again! 10000/10 service

Andrea Fitzgerald was absolutely amazing and provided answers to all our questions while making us feel welcome. Great experience and extremely happy with our purchase!

I got a bed from them at the first of the month . Waited to put it togather til my mattress came started putting it togather today and I was missing the brackets for the bed so I went to the store that I got it at they called the warehouse in virgina Beach the lady then called me a said I had to fill out a report and take pictures and send them to her .I was not aware of the you had to put it togather when you got it . Now I have to wait a week to get my brackets for my bed.

JASPER = 5 stars !!!

Drew Griffin helped us purchase a sectional, recliner, and a mattress for our new home and walked us through it every step of the way! He was so nice and professional, would definitely recommend coming here and asking for him!!

Mr Drew was very professional and helpful. Also he helped out with different pieces of professional advice.

Mary was very professional very courteous and very pleasant to work with.

Wonderful establishment the workers were so nice and made sure everything was worth my budget

Jasper was very patient and had good knowledge of the products.

Drew is great at active listening and very knowledgeable when it comes to assisting customers. I’ve had the best customer service from Drew while shopping with Ashley Furniture. Request Drew in Newport News , VA.

Melody was amazing , she helped us out and made sure i was comfortable with my purchase.

Melody was so sweet and made our purchase quick & easy.

Jasper was awesome with helping us get a new couch!!

Jasper was a great help in getting me a couch

My wife and I went to the Ashley store not expecting to find much. But to our surprise we found a lot more. We found courteous and well-mannered professional Staff Who were well informed and caring. Hands up to Charlie who greeted us and showed us around he was very Friendly and Very knowledged. Took very good care of us. Then he introduced us to Ms Mississippi, Who was absolutely fabulous, went way above and beyond. Thank you for your Curious help and assistance. Way to go, guys.

Super friendly staff. John was very helpful without being over-bearing! The prices were great, and the manager even added an additional discount!!

Melody was fantastic! Took the time to walk around with us and get us quotes on multiple bedroom sets. Ended up purchasing the perfect one for my daughters birthday! Thank you, Melody!!

Huge Shout out and Kudos to Drew Griffin!!! I had the best experience at Ashley Furniture in Newport News! Drew was amazing! He was so helpful and informative and so patient with me as a sat on every couch to see which was best for me. The couch I wanted didn’t fit in my apartment, but Drew fixed that immediately and found me something just as wonderful! I love my furniture and the service I received! Drew is such a great person and he genuinely wants what’s best for YOU… he’s not just trying to make a sale, and that’s why I will be buying the rest of my furniture and sending my friends and family to see Drew as well! Thank you Drew!!! ~Desi W.

Services were great but paperwork seems unnecessary. In this age of technology, it would have been better if everything could have been paperless. I have been shopping with Ashley for years and your processes have not streamline like your competitors. No one wants to wait an additional 30 minutes to pay.

What a pleasure it was to shop here. Staff was excellent no pressure answered all questions and the store was clean and well organized

Melody was Awesome, she was patient and kind and helped me find the perfect table. I will recommend ashley furniture to anyone

Melody made my experience wonderful ! She helped design the room and made sure the measurements of the sofa and loveseat fit my room. In addition to her eye for style she made sure we were happy with the selection. Thanks so much. Ask for Melody Terry

SHALA, MS. MISSISSIPPI WAS A LIFE SAVER IN ASSISTING ME ON MY NEEDS FOR COMFORTING MY new studio apartment, she saved me a double trip on my Search and made satisfying professional needs to servicing me....Glady appreciate her help...

Jasper took care of all our furniture needs. Ask for Jasper when you shop!

Mississippi was wonderful! She was very knowledgeable and friendly, made the purchase process quick and easy!

Jasper is so awesome. He was professional and has great patience. Will come to see him again.

All the staff we encountered were pleasant and friendly. Ms. Andrea in particular was exveptional. Not pushy. Very informative. Super helpful with demonstrations. She even waited for us to shop around and make our final decisions. Ms Andrea made our shopping exprience great!

Dedicated and knowledgeable

This was a great furniture shopping experience! My husband and I were greeted by Drew Griffin as soon as we walked in the store. We were asked if we needed help and were left alone without any pressure. He was happy to tell us the end-of-the-year deals and answer any questions we had. He did not hover but treated us professionally and with respect. We were there for three hours and walked away satisfied with both our purchases and our experience. If you are looking for a great way to spend money and enjoy it look no further! Thank you Drew and the Newport News Ashley Home Store! Heather McCarty - Newport News, VA