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Ashley Store | Newport News, VA 23606
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Newport News, VA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Your home is more than a house, a condo, an apartment or four walls, it’s the daily moments you share that make it uniquely yours. At your Ashley Store in Southeastern Virginia, we celebrate those moments with you. Our promise is to help you discover the styles that reflect your life and give the furniture and accessories that make each space a place you love to live in. Shop our Furniture and Bedding Galleries in Hamptons Roads, featuring a 40,000 square foot showroom in Chesapeake across from the Greenbrier Mall, next to Michaels and the Coast Guard Exchange, a 45,000 square foot showroom in Virginia Beach, on Virginia Beach Boulevard in the heart of furniture row and our 30,000 square foot showroom in Newport News on Jefferson Avenue in the Oyster Point section. We also have the largest selection in the area of new home accents from artwork and lamps to 100 different styles of throw pillows to rugs and comforter sets. Our entire team looks forward to sharing with you our amazing selection of home furnishings that's bound to astound from contemporary to casual and traditional to youth. You’ll find the styles, selection and value that reflect today's trends coupled with exciting promotions and spectacular financing offers to meet your needs. Ashley Store is committed to being your trusted partner and style leader for your home. This commitment has made Ashley Store the largest furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 900 locations. Shop our Showrooms today for furniture, mattresses, accessories and more in Chesapeake, Virginia Beach & Newport News!
Customer Service
In-store offers
What our customers say
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Jasper was such a help! He was able to get me a couch and have me get it the same day! He answered SO many questions we had and was wonderful!
Jasper was very professional and helpful which led me to finding the exact furniture that I envisioned purchasing.
Excellent experience! We went inside looking for specific items and left with everything we needed! Our representative, Johnny, was incredibly knowledgable and managed to help us locate a perfect coffee table and in the right color! He was incredibly efficient, super friendly, and was so quick with getting us in and out! Thank you Johnny!
Melody helped us through the process of picking out the perfect couch for our apartment space. She was super friendly and listened to all of our needs. Everyone we dealt with at the Ashley store were fantastic!
Maleea Santiago made this process so easy! She was there when we needed her but not following us around giving my husband and I our space to browse and discuss our options. I am a very indecisive person and Maleea stuck right there with us with a smiling face as I added and took things off our order.
Please go see Mary! She was a delight. Took her time! She was patient and was very thoughtful, and has a great sense of style. We got the carnaby sectional and she foind a beautiful matching side chair and ottoman to go with it. Thanks again, Mary!
Jasper was very polite and approached us once we started actively looking at furniture (Which I appreciate so much. I don't like shopping with someone hovering around hah) He was a very knowledgeable and likeable sales person. My spouse and I felt very comfortable working with him and the company. We left the store with everything we needed for our new home. Thanks again, Jasper and the Ashley Furniture team. We will definitely be recommending your sales team to any family/friends in need of new home furniture items.
We were helped by Andrea and as soon as we walked in to the store she was quick to provide us with every cutesy. She also gave us any bit of information we needed to make the best purchase for me and my husband. She went above and beyond it was a great experience overall and I highly recommend the staff and store for any future purchases.
Jasper’s Customer service was 10/10, he explains everything and was well detailed on everything that goes with purchasing everything
Melody was an amazing help. She was very personable and patient. We will definitely be back!
Everyone was very nice. Great prices and furniture. Has a variety of a lot of furniture. Will definitely come back
They was very nice and give great customer service. Highly recommend and will go back again for future purchases!!!!
Walked in and out in less than 45 minutes thanks to Melody! She greeted me at the door and helped me get exactly what I wanted and answered more questions that I knew in the moment. Definitely a fan of Ashley’s with how quick the purchase process was.
Johnny Valimont is such a great salesman! He listened to my concerns and what I was looking for. Johnny is very patient and gave me a positive experience. I am very happy with the furniture he helped me find!
We worked with Johnny, today and everything went amazing, he showed us many options on top of what we were looking for and me made a great decision on the new sectional we purchase. Thank you for the amazing customer service.
Derwin was great to work with! Helped me find the exact couch I wanted! And WASNT pushy
Had an AMAZING experience with the Sales Rep. Melody. I'm a very cautious buyer with tons of questions and multiple visits spanning over a 3 weeks. She never made me feel rushed or like I was an inconvenience. She offered me the best sales price and products possible and I would HIGHLY recommend her to anyone interested in purchasing furniture. Truly a 12 out of 10 representative.
Great customer service! I started with Steve, but when he had to switch stores, he ensured I had another worker named Charlie. I purchased some great items from their store and was reassured about pricing and warranties. I had an overall great experience with this store.
Tes was great! We came in for a dining room table. He gave us time to look and wasn’t pushy. We ended up getting a new mattress as well and he was super patient with us and was able to answer all of our questions! I highly recommend him!
Very bad delivery service
Melody terry was and has been amazing ! She’s so professionally and kind. I recommend coming to Newport News and seeing her if you need anything. They have a lot to choose from in both stores
Such a wonderful experience with Shala. We were just looking but walked out with exactly what we needed and wanted at the price we wanted.
Melody was very helpful, professional and really took our business needs seriously
Great customer service. Awesome sales representation from Melody T.
Great service. Good prices. Will come back for more furniture in the future.
10/10 I recommend Miss ANDREA at the Newport News location she is AWESOME! Super friendly and very helpful. She kept me up to date every step of the way.
Wonderful service! Jasper was amazing. He was extremely knowledgeable and helpful, he made himself available as we walked through the store and answered all our questions when we were ready for additional help.
Shala helped me and my husband pick the perfect mattress for my FIbromyalgia. She was patient and great smile, excellent customer service🥰
The host was kind and efficient. There was no haggle and I was able to get in and out fairly quickly.
I purchased the Rokane Dining set. Ms. Mary Johnson assisted me with this purchase. She did everything in her power to get me a good deal and discounts. No interest for a full year. Excellent service. If you need furniture go to Ashley Furniture on Jefferson Ave in NN and ask for Ms. Mary Johnson.👍🏾👍🏾👍🏾👍🏾
Had a great experience. Johnny was exceptional in helping us finding a great bedroom set, he gave us space and came to us often to check and answer any questions we had also broke down the price for us allowing us time make the best decision.
It was amazing Jasper was very kind and helpful! I am thankful for his help!
Jasper was amazing!!
JASPER!!!!
Thanks 🤗 Jasper for your good customer service.
John was great. Got us the best discount and was very upfront with us about everything.
We loved our Ashley experience with Johnny. We had to replace almost everything due to a house fire and we feel like we got great furniture at a great price. Highly recommend.
Melodie was great! She was kind and super inviting. If you stop by the Ashley's in Newport News and you get Melodie, trust me, she will not disappoint!
Johnny was absolutely awesome.
Johnny is awesome!! Let’s us shop around without hovering but checks in with us. Helped us buy a couch finally!
Steve Jean was personable, professional and efficient. Thanks for making our experience a good one.
My fiancé and I are in the process of house hunting and stopped in to look at bedroom furniture. Ms. Mississippi greeted us and provided us with excellent customer service. She was friendly and attentive, and I appreciated that she gave us the opportunity to browse the store inventory and did price checks on the items we were interested in. We ended up purchasing the bedroom set we wanted along with a new mattress because she was able to give us an amazing deal. I had had my heart set on the bedroom set for several years but had held off because of the cost. We so appreciate that Ms. Mississippi made this so much more affordable!
Shala “Ms. Mississippi” was fantastic and made our Memorial Day sale experience perfect. She got the products we were looking for and helped us with a great deal and financing option. She was very energetic and professional and welcoming with our interests. Please thank her for us!
Johnny V was very helpful!! We enjoyed our visit and are excited to see our furniture.
Andrea was fantastic to work with!
Great experience! Steve Jean is professional, friendly and knowledgeable. He ensured we had a great furniture buying experience. However, the store should consider going paperless. Again, a great experience and would totally recommend Ashley Furniture. Thanks Steve!!!
Melody Terry and Charlie Green could not have been more helpful and pleasant! We had a terrific experience and would highly recommend them!!
Charlie and Steve were excellent. I was in and out quickly but never felt rush, they took their time. I can’t wait for my furniture to arrive.
Steve was great!
Customer service was awesome!! Ms Melody Terry who took care of us was patient and kind, and when we were ready she was on it. Filled the paperwork out quickly and ensured we got all the best deals and went over everything with us! She is top noche. This world needs more Melodys. Thank you!
We worked with Johnny Valimont, he is super helpful and knowledgeable. We came back immediately and purchased our couch and fireplace because of him
Amazing Professionalism & Courtesy shown by Ms. Melody Terry! She made the process Smooth & Comfortable. Whatever she is making…need to give her a raise!
Jasper was super helpful and awesome!
Jasper was outstanding! Very understanding and not trying to be pushy about selling you something just to sell. Love and very satisfied with his customer care and service!
Jasper is the best!
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The customer service was EXCELLENT, Jasper and Shayla were very friendly, informative and helpful with my furniture selection, I have shopped with Ashley's Furniture years ago and would definitely recommend them to family and friends. Great selections, Great customer service.
Steve went above and beyond to make sure we got exactly what we wanted, and stayed late to wait for us to wait for us to get there from across the river. We really appreciate all of his help and all the hospitality from all the employees we spoke with.
Steve was very helpful and I was able to buy the chair I wanted. Will be back. C
I just purchased a bed! Johnny has provided such a great deal !!! My dreams will be sweeter than ever)))
Ms Mississippi was a great sales person very helpful and professional. The delivery process however was not so good. They broke my dresser and just left had I not moved it that night I would have never known. The customer service department was great and quick to get my issue resolved. Disappointed however that the replacement delivery was inconvenient and I never received a call back from mgmt as I requested.
Maleea Santiago helped us with expert care and professional!
John and Jasper were amazing if you do visit ask for them you won’t be disappointed
Thank you Johnny for helping us with our beginning to designing our home. We plan to be back.
This was an awsome experience. Derwin was helpful with the whole process. Dante was awsome as well. Purchase under Ronnie Miller my husband
Jasper is phenomenal. By far the best experience I’ve had in any furniture store.
I worked with Malee today for bedroom furniture. She was very knowledgeable and kind. She made some great recommendations for sleep issues and im excited to get the new set in my home.
Steve struck the perfect balance by not being overwhelming and giving us the space we needed while trying out the beds and furniture. This allowed us to make decisions comfortably and without pressure, which we truly appreciated. Thank you for assisting us Steve!
Steve gave us outstanding customer service was incredibly patient, taking the time to understand my needs and preferences without any rush. His helpfulness went beyond just selling; they provided valuable insights and recommendations, making sure I found exactly what I was looking for. Overall, their patience and helpfulness greatly enhanced my shopping experience.
Amazing jasper was so nice & attentive.
Dante was very helpful!
Store is very bright and open with a great floor layout. The staff was great, especially Ms. Mary! She was wonderful and helpful, but not pushy or breathing down our backs. We ended up finding a couch we loved, and she helped get us two different discounts. Definitely suggest coming by for whatever furniture you’re looking for
Excellent experience from start to finish! I was greeted immediately by Johnny. He was extremely helpful answering my questions throughout the process. I felt that he was invested in creating a positive experience. At check out, Destiny and Neisha were both friendly and efficient! Left happy with a sofa and some wall art. We will certainly be back for any future furniture and decor needs.
Drew was wonderful and helped us with everything needed. Very smooth process!
Maleea Santiago was very pleasant to work with. Knowledgeable and extremely helpful
Helped us get a great deal, military friendly
Johnny was extremely helpful and polite through my whole shopping experience
Great and Amazing service
Walked in and was greeted by Jasper. He was very knowledgeable, answered all our questions, and got us in and out! He was professional and personable as well. When you stop by the store, definitely ask for Jasper!
Jasper was amazing! Super professional and friendly. Definitely recommend to talk to him!
Johnny was very helping and not overly pushy as some people can be! He gave me my space and let me decide what I wanted as well as answered all my questions. Great experience!
Great advice and help with Drew. He helped us understand that the cheaper wood won’t last as long. Great sales man and he didn’t push for a big sale. Over all great experience as always
Jasper was very helpful and honest with the whole process. He helped me purchase my first couch for my apartment. The process went very smooth and he was very patient while I contemplated options!
Great people, very comfortable furniture, easy to find the one for myself and the wife
Andrea was very friendly and asked just the right questions to steer me in the direction I wanted. She answered all my questions too and made the purchase process smooth and quick! Will definitely choose her to help me in the future!
Most frustrating experience being trailed by a sales person when we were trying to shop. We explained we would find her once we had questions since we got the impression it was a commission based job but the tailing and hovering was so off putting that we left.
Ms.Mississippi and Mr.Charle were very helpful and made buying my new sofa quick and painless.
Melody was amazing! Moving to the area with a job relocation and she made it easy as possible !
We had a great experience here recently with Drew who was able to answer all of our questions and get us set up with furniture for our new home. Thank you Drew and staff for all of your help!
Mr. Derwin Watts was an excellent sales representative. Ask for him. He welcomed us at the door, showed us options for what we asked for and allowed us to decide with no pressure. Explained all purchased and delivery options. We are satisfied customers!
I just had the best buying experience today at the Newport News Ashley store!! I was greeted by Andrea right as I walked in, told her I needed to furnish a whole house she offered me a sales promo I couldn't resist and I walked out with 2 fully furnished rooms that will have the beautiful furniture in it. She was so helpful and super friendly so ask for her any time you need to furnish your home!
John was a great help! Very knowledgeable and easy to work with. Genuinely wanted to help me make the right decision for my living room purchase. Definitely recommend the Ashley experience for furniture shopping!
Jasper helped us to get the best deal possible on a new sectional. He was extremely knowledgeable and approachable. 10/10.
Jasper was very knowledgeable and explained things clearly when I had questions. He was adamant about getting the best deal possible and had excellent service. Everyone was super nice and helpful, but for a top of the line experience that goes above and beyond, ask for Jasper.
We’ve been shopping for a loveseat for months. Melody made the process simple, easy, and fun! It’s not often I can call a salesperson friendly, but she was amazing.
Melody my Salesperson was very knowledgeable and friendly. She was able to answer all my questions and meta all my needs
Show room is set up beautiful. Staff was friendly and quick to greet. Johnny took care of us quickly. We told him what we were looking for and his suggestions were right on point. We will definitely be back.
From the moment we walked in, Drew Griffin assisted us. His generosity, professionalism, & knowledge led us to come back to complete our purchase. He was more than patient showing us all the different options that Ashley’s has to offer. Drew was more than a pleasure to work with. We will come back for our next purchase of bedroom furniture. -Brandon
John exceeded our expectations!! We came in looking for help to refurnish our newly renovated home and he walked us through the process room by room in a pressure free and fun atmosphere!! We will only shop at Ashley for our furnishing and home decor needs.
Drew Griffin was incredible super nice took the time to let us know everything and treated us like family. Definitely recommend him to show anyone around. Got furniture from here and would definitely buy again! 10000/10 service
Andrea Fitzgerald was absolutely amazing and provided answers to all our questions while making us feel welcome. Great experience and extremely happy with our purchase!
I got a bed from them at the first of the month . Waited to put it togather til my mattress came started putting it togather today and I was missing the brackets for the bed so I went to the store that I got it at they called the warehouse in virgina Beach the lady then called me a said I had to fill out a report and take pictures and send them to her .I was not aware of the you had to put it togather when you got it . Now I have to wait a week to get my brackets for my bed.
JASPER = 5 stars !!!
Drew Griffin helped us purchase a sectional, recliner, and a mattress for our new home and walked us through it every step of the way! He was so nice and professional, would definitely recommend coming here and asking for him!!
Mr Drew was very professional and helpful. Also he helped out with different pieces of professional advice.
Mary was very professional very courteous and very pleasant to work with.
Wonderful establishment the workers were so nice and made sure everything was worth my budget
Jasper was very patient and had good knowledge of the products.
Drew is great at active listening and very knowledgeable when it comes to assisting customers. I’ve had the best customer service from Drew while shopping with Ashley Furniture. Request Drew in Newport News , VA.
Melody was amazing , she helped us out and made sure i was comfortable with my purchase.
Melody was so sweet and made our purchase quick & easy.
Jasper was awesome with helping us get a new couch!!
Jasper was a great help in getting me a couch
My wife and I went to the Ashley store not expecting to find much. But to our surprise we found a lot more. We found courteous and well-mannered professional Staff Who were well informed and caring. Hands up to Charlie who greeted us and showed us around he was very Friendly and Very knowledged. Took very good care of us. Then he introduced us to Ms Mississippi, Who was absolutely fabulous, went way above and beyond. Thank you for your Curious help and assistance. Way to go, guys.
Super friendly staff. John was very helpful without being over-bearing! The prices were great, and the manager even added an additional discount!!
Melody was fantastic! Took the time to walk around with us and get us quotes on multiple bedroom sets. Ended up purchasing the perfect one for my daughters birthday! Thank you, Melody!!
Huge Shout out and Kudos to Drew Griffin!!! I had the best experience at Ashley Furniture in Newport News! Drew was amazing! He was so helpful and informative and so patient with me as a sat on every couch to see which was best for me. The couch I wanted didn’t fit in my apartment, but Drew fixed that immediately and found me something just as wonderful! I love my furniture and the service I received! Drew is such a great person and he genuinely wants what’s best for YOU… he’s not just trying to make a sale, and that’s why I will be buying the rest of my furniture and sending my friends and family to see Drew as well! Thank you Drew!!! ~Desi W.
Services were great but paperwork seems unnecessary. In this age of technology, it would have been better if everything could have been paperless. I have been shopping with Ashley for years and your processes have not streamline like your competitors. No one wants to wait an additional 30 minutes to pay.
What a pleasure it was to shop here. Staff was excellent no pressure answered all questions and the store was clean and well organized
Melody was Awesome, she was patient and kind and helped me find the perfect table. I will recommend ashley furniture to anyone
Melody made my experience wonderful ! She helped design the room and made sure the measurements of the sofa and loveseat fit my room. In addition to her eye for style she made sure we were happy with the selection. Thanks so much. Ask for Melody Terry
SHALA, MS. MISSISSIPPI WAS A LIFE SAVER IN ASSISTING ME ON MY NEEDS FOR COMFORTING MY new studio apartment, she saved me a double trip on my Search and made satisfying professional needs to servicing me....Glady appreciate her help...
Jasper took care of all our furniture needs. Ask for Jasper when you shop!
Mississippi was wonderful! She was very knowledgeable and friendly, made the purchase process quick and easy!
Jasper is so awesome. He was professional and has great patience. Will come to see him again.
All the staff we encountered were pleasant and friendly. Ms. Andrea in particular was exveptional. Not pushy. Very informative. Super helpful with demonstrations. She even waited for us to shop around and make our final decisions. Ms Andrea made our shopping exprience great!
Dedicated and knowledgeable
This was a great furniture shopping experience! My husband and I were greeted by Drew Griffin as soon as we walked in the store. We were asked if we needed help and were left alone without any pressure. He was happy to tell us the end-of-the-year deals and answer any questions we had. He did not hover but treated us professionally and with respect. We were there for three hours and walked away satisfied with both our purchases and our experience. If you are looking for a great way to spend money and enjoy it look no further! Thank you Drew and the Newport News Ashley Home Store! Heather McCarty - Newport News, VA
Jasper was a good salesman and should move to selling cars
Jasper was so beyond helpful. He went out of his way to save me the absolute max amount of money compared to 5 other furniture stores I visited. He was so kind and patient with my changes throughout my visit. I’m so grateful for my experience with jasper as I purchased furniture for the first time in my life for my new home. Thank you jasper. 10/10!!!!
Jasper was SO helpful! He showed us several options and helped us configure the right size for our needs. He was very knowledgable and whatever he wasn’t 100% sure about, he found out right away with a cheery disposition! A pure joy to work with! Will definitely visit him again with our furniture needs.
The staff is very friendly and knowledgeable. I love the selection and quality. Thank you, Andrea!
Our salesperson, 'Ms Mississippi', was very professional. She quickly determined our needs and what items were in stock that we were interested in. We were able to place the order and we will get it by Christmas, which is what we were hoping for. We would definitely recommend the store and Ms Bolden.
Jasper did an amazing job!!!! He is very knowledgeable and courteous. He got us the best prices!!!
Jasper was absolutely amazing!! Thank you for being so kind and helpful. Truly a pleasure working with him. He was very detailed and took time explaining things. Great experience.
Jasper has been so helpful to work with. He went through multiple layouts with us to find our perfect piece! Thank you Jasper!!
jasper was awesome! he helped us get what we needed and also tried to keep it as budget friendly as possible for a military family
Jasper was fantastic, patient and extremely knowledgeable. Excellent experience ask for Jasper he will make it clear and easy for you.
Newport News waa great
Melody at the Newport News was extremely helpful and got us a great deal on some living room furniture.
Mrs. Mary provided exceptional customer service. She makes you feel at home from the very moment that you walk through the doors, and even help make choosing my new sectional easy.
Andrea F. was amazing she went thru a million couches until we settled on the right one ! We are very appreciative of her
Solid selections, with a solid price range between the Outlet section and the main store. We had an idea of what we wanted, and found something the exceeded those desires. And let's talk about Mary... She is a pleasure to work with, helpful, conscientious, sweet, and never overbearing. I will ask for Mary upon my return for any future furniture purchases!!
Derwin is very knowledgeable, professional and PATIENT. Highly recommend!
Melody was very helpful!!
Very helpful
Jasper did great! Personable and knowledgeable. Very easy process buying my couch!
We had a great experience with Ms. Mississippi! She greeted us when we walked in and immediately gave us the time and space to look around. No pressure sale and we are so hyped for our new coffee table. 100% recommend asking for her when you walk in!
Amazing service by the Ashley team! Drew was amazing and very patient with our indecisiveness plus the pricing was great. Any opportunity to shop with him take it!
I had a great experience on Black Friday thanks to Drew and Teresa at the Newport News Ashley Store. 10/10!
Jasper and Charlie were great!!
Jasper was a huge help!
Great experience at Ashley Furniture. Jasper was very helpful and knowledgeable throughout the process and made the buying of new furniture easy!
Shayla/ “Ms. Mississippi” was amazing! We prefer to just look around ourselves and ask questions when ready and she respected that and popped in as soon as we needed her. She answered all our questions and as very kind and professional
First time in store was just window shopping with a intent to buy. Was welcomed by Jasper. He was courteous and very informative. He was very helpful and made my experience very good. If anyone would ask I'd recommend they see him. He answered all my questions and made is trip enjoyable.
It was a joy working with Melody Terry and I will do business in the future. I will highly recommend Ashley furniture and Melody as the sales person.
Greeted by Andrea and treated with respect and professionalism
As soon as I walked into the store, I was greeted pleasantly by one of Ashley’s employees. Jasper did an amazing job helping me find everything I needed and was very understanding and patient. I was able to save a lot of money coming to Ashley. Thank you Jasper for all your help, keep up the GREAT work.
Maryland was an amazing help to Look for furniture and she was very helpful and very sweet. Her customer service was top notch. Give her a raise.
Jasper did a phenomenal job
Josh was great - friendly & knowledgeable. Was not pushy - let me look around but was nearby to answer any question or concern that I had. Bought a great sofa chaise from him. A great buying experience!
Melody, was amazing! No pressure, professional and friendly! Recommend her expertise when looking for furniture!
Drew was very helpful and knowledgeable. He got us the couch we wanted without any fuss. We are excited to receive our new couch.
Drew was a very energetic, honest, and overall a great sales person to work with!
Melody was a little outstanding from a phone call to in person!! Very warm and inviting made today purchase easy!!!
We had been working with Ms. Mary but she went out for surgery. She was very patient with us. Also very funny. Ms. Maleela opened the door earlier than the store was supposed to be open, when we came back. She was also profesional and pleasant to work with.
Very frustrated with this entire process. After purchasing a bedroom set and mattress they called my significant other down two times to resign paperwork. They gave a discount for the hassle and credited our account $100. Fine. Today we had a delivery scheduled… our THIRD attempt at this. We were told 4pm and if no one was home there would be a $99 fee. I made sure I was home since 2pm just to be sure. 430 rolls around and I ask my partner to call and see when we can expect delivery…. It was CANCELLED. No warning, no phone call. The mattress never came in (which has been the issue this entire time) and new delivery date is yet another week away. This whole situation has been a headache and unprofessional.
Great experience. Drew was our salesman. He was knowledgeable and helpful! We got a terrific product at a very reasonable price.
Melody was absolutely awesome to work with. Made the transaction extremely easy and pleasant. I will be back to see her in the future!
Great visit. Johnny was awesome. Knew exactly what we were looking for. We were in and out quickly. They also price matched the online sale which we were unaware of.The recliner was delivered promptly. The lift chair’s made life much easier. Hat’s off to a top notch organization
Our visit to Ashley was great! We were looking for a couch for our new home and they were running some great deals. Shala, I mean Ms. Mississippi, was AMAZING! She welcomed us and gave us space to look around. When we decided on the one we wanted and had some questions, she answered them and was very informational. She made the whole process seamless and was a joy to work with. We were so pleased with our experience!
We were helping our son and girlfriend find some new furniture for their Townhome. Drew was so attentive and great to work with. We are very satisfied with our overall experience in the store.
Mr. Drew Griffin was so wonderful he handled all the details and explained how the services worked it was a easy Experience a very helpful and k ows his job will buy from him again
The salesman- Mr. Johnny was very helpful and attentive to our furniture and mattress questions. My husband and I would highly recommend him.
Layla was absolutely amazing with helping us find things and pricing everything out! Will definitely be back!
Mrs. Belton Leyla excellent customer service
Great customer service! Derwin was very helpful and a tour guide throughout the store. Everyone I encountered was amazing, friendly and very helpful. Thank you all!
I had a great experience at this store Layla helped me and she had great energy with her help I found a bed set that was for me!
Andrea was so helpful! She greeted us right away….she was professional and knowledgeable about the products. She made the process easy!
Melody was amazing I would highly recommend her professional and made sure we got the best deal. Thank you again Melody
Sales person Melody and all team members made my buying experience easy. Will definitely return in the future.
Ms. Mississippi, gave amazing service beginning to end. Upon greeting I described exactly what I was looking for and we found the perfect dresser needed for my bedroom. God bless!
Great customer experience. Little confusion over commission because we came in several times.
Exceptional service given by our sales associate, Shala “Ms. Mississippi” Bolden. She was friendly, attentive and knowledgeable. She made our shopping experience worth it. We finally were able to find what we were looking for. Thank you for your help!
Shayla gave me my space and let me find what I wanted to but was ready with solutions and answers when I asked. We left with a couch and didn’t intend on purchasing today. Great customer service!
TERRIBLE SERVICE WILL NEVER SHOP THERE AGAIN I wouldn’t even give them a one star if it was up to me
Leyla is an amazing associate. She was very thorough and knowledgeable about the furniture and its features. She was very professional and courteous.
Mrs Mississippi gave great customer service and took very good care of us while we selected two pieces of furniture and an ottoman. The price is also very good.
Excellent customer service, friendly and welcoming.
Service was amazing! They made sure we got the furniture that we wanted!
Melody was so pleasant and amazing to work with.
The store associate was very attentive and was able to find the item we wanted and process it in a timely manner, ensuring we had the best deal possible
Shayla was very knowledgeable and personable. I went to another store to compare and chose to come back to her ,due to the outstanding customer service I received. Thank you !
Shala was excellent to work with
Ms. Mississippi was very helpful and explained the difference between a sofa and a love seat to my husband! 😅
Mississippi took her time to find us the perfect Tempurpedic bed and adjustable frame to fit our sleeping needs.
Went into Ashley Furniture Store to look for a new bedroom suite. Found exactly what I wanted and then some!! So excited about our new bedroom set!! Shala or "Ms. Mississippi" was so awesome!! Helpful, but not pushy and gave us space to look. Will absolutely be returning to see her as we buy furniture for our new house!!! Thanks Shala!!!
Shala is phenomenal! She was there to answer all our questions but she didn't hover. Made the entire looking/buying process very stress free.
Derwin was an amazing salesman. He was helpful but not pushy!
As soon as I walked in Cassandra assisted me and within 2 minutes and directed me to the leather sofa and price I was looking for. Such an amazing and easy transaction
Everyone was amazing and so helpful ! From the time we walked in we were greeted immediately. The salespeople were so helpful. The office workers were amazing as well. Everyone was so polite.
We have gone to 3 different Ashley stores and have been disappointed every time. Ms. Mississippi actually greeted us! We told her what we were looking for and she did her magic to get us what we wanted for a great price. We are so lucky and thankful that she was the one who greeted us today. If you want a great experience then please go visit the NN store and ask for Ms. Mississippi!
Wow! Is all I can say! Prior to walking into Ashley Homestore, we had been to 5 other stores. Mary Johnson was wonderful ❤️ ♥️ She made our whole experience painless and actually pleasant. All of my questions answered with knowledge only a veteran associate has. Your whole team was exceptional!!
Maleea Santiago was wonderful, she was very helpful!
Melody was so amazing helping my husband and i find something that would be best for our family. Never doubt Ashley Furniture Store!!
Family member recently purchased a floor model recliner but no staff was available to load it up. Upon arriving later with truck to pick up new recliner I was instructed to go around back to the loading dock. An assistant helped get it loaded but we later realized it wasn't even the correct item. We had to return the next day to swap it out for the item that was actually purchased. The only saving grace was the manager who discounted the transaction after the fact for our troubles.
MELODY is the best!! Make sure to ask for her when coming to this location. Melody did awesome showing us around, being helpful when picking and building a sectional that worked for our space, and was very personable.
Helpful in deciding would be a good couch for our family.
Mary was an absolute joy to work with...funny, kind, attentive and just GREAT
Teresa, Charlie and Shayla are incredible extremely professional
Dean Dula was fantastic. Wish everyone treated us like he did. Thank you.
Once again, outstanding and courteous service. Greg gave us good deals
Great experience finding a couch, no pressure at all and any questions were answered on the spot.
Amazing service when looking for a new bed set! Miss Mary was super helpful and took care of us the whole time. Highly recommend store for furniture shopping!
Dean was a great customer service representative and very professional. I well informed on all items inquired. Great job.
Dean Dula did an amazing job!!! Very patient with us and very helpful.
Derwin Watts was an awesome sales associate! Very patient and helped me find the perfect couch
Dean was very nice and professional. Great service
Dean was very helpful and courteous getting us a great deal and working out exactly what we needed.
Dean Doula was a wonderful help in finding a new table for our kitchen!
Miss Mary Johnson at the Newport News Store was a fabulous person to work with!! She didn’t rush us, made us feel welcomed and was very informative.
Dean was awesome and has customer service top tier. We looked at a couple of pieces he showed me colors and how things would look together. Awesome guy!!!!
Dean was amazing and very helpful. He talked my daughter through her first major purchase as an adult!
Dean was very helpful! We will definitely be back to buy more furniture, thanks to him!
Derwin was wonderful in assisting us in buying furniture for our first home! Very helpful & knowledgeable.
Andrea was extremely helpful on finding options for a new livingroom and dining set.
Dean was incredibly helpful and patient. I found exactly what I was looking for.
Dean helped us find a nice bedroom set. He was very knowledgeable and kind. Also gave us a good deal.
Great service and respectful honoring of military discounts. Highly recommend chatting with Dean.
The salesperson Dean was great. All of the support staff was excellent in every way. The provided knowledgeable service in an empathetic and caring manner. I received a great product at an awesome price that complimented my budget. I will always purchase from Ashley Furniture. I recommend Ashley if you want excellent products and great service. Thank you
Dean was fantastic with his costumes service and made it personal
Very pleasant experience with our trusted advisor Dean Dula he was very helpful polite and respectful. Our only disappointment is the fact that our couch wasn’t available the day of purchase when we were under the influence that it would be. And now we still have to wait 2 to 3 weeks before we get the delivery.
Maleea is an amazing person, she made me feel so comfortable when I was looking for a new couch, and she was so knowledgeable too, as I was looking for a material that was as pet safe as possible. I found a wonderful couch thanks to her, meeting all my standards, and I can’t wait to have it in my new space, and she made the process of it all a dream.
Dean Dula was awesome. Friendly, knowledgeable, and very patient. Gave us a great deal on our selection.
Mr. Dean was a tremendous help. He was patient, honest, and very personable. If you ever need help picking out furniture, make sure you ask for Mr. Dean!
Melody was very helpful, friendly and professional. She is an example of what true customer service looks like and should be emulated by all.
Excellent, professional and very patient service by Andrea Fitzgerald. Loved her caring personality ❤️
Our assistant was very nice and helped us out a lot with finding a dining room table.
Great staff. Great selection, waiting for delivery now
Melody Terry helped our family tremendously she is very patient and will assure you get what you like ! I highly recommend her for your visit at Ashley Store !
Andrea helped my family and I finalize a purchase on a living room set for our new home. She made the experience quick and painless! Andrea was knowledgeable about her products, and most importantly, gave me realistic answers and expectations to my questions. Everyone was very helpful! From Aaron, who began the process with us, to Neisha who took our payment, and checked us out at the end.
Andrea was great! Helpful and kind- pricing out many options for us. We are leaving as two happy people with a brand new, comfy couch.
Maleea is an absolute gem! Excellent service
We have been looking for a couch for over 3 months. We have went into every furniture store in the area. We walked into Ashley Furniture Outler and Maleea helped out. We walked between the two Ashley stores and she was so patient with us. My son was super attached to her as well and she was patient with him. She spent almost two hours with us as we were super indecisive. She helped us come to a decision and we are so grateful! She was amazing!
The new outlet store looks and feels like the main store. The staff is fantastic and the manager obviously motivates the staff in a positive way. I've been a customer for 6+ years. Steve D
Andrea was absolutely amazing and so helpful! Completely stress free experience!
Today was my first time at the Ashley store and I was blessed to have Mrs. Andrea F. To work with me. She helped me with everything step with choosing my sofa and also looking at other furniture for future purchases.
Maleea was my advisor and she was outstanding. I went in looking for a certain item and she showed me many other items that were similar and I went the total opposite way and I fell in love with the Cambri sectional. She is great!
Derwin was amazing! Greeted us right away and stayed close enough for us to ask questions without hovering. He also was able to give us a military discount. We had a great experience and will definitely be back for more.
Maleea the sales associate was a great help even while we were indecisive about what we wanted. Definitely recommend her!
Saw melody today and she was fantastic really took her time to show us a variety of things and was super kind! Would highly recommend seeing her!!
Ms.Mississippi was extremely helpful answered all of our questions. Was extremely honest with us. The environment was amazing and professional.
Shala was the best! She helped me get everything I needed and wanted at the best price! I will come to her for my future purchases!
Great customer service! Darwin and Cassandra made our furniture purchase experience extremely enjoyable. We will certainly recommend Ashley to all of our friends and family.
Melody Terry was excellent! Come see here Today!!
Mr. DERWIN WATTS was very helpful in my search for a sofa. Excellent customer from the time I walked until I checked out. Thank you all!
Maleea gave us great customer service. We went to three other stores and found her expertise was the best. She helped us find a great deal on the furniture we needed.
Melody was so knowledgeable and kind. I did not want to spend a really long time waiting for answers or to process paperwork. She gave us the space to explore, but responded immediately when we needed her. We love our chairs and are so happy with our experience!
Derwin watts was the greatest sales person and very pleasant
Melody is the best!!!! Come see her!
Mrs. Mississippi was absolutely AMAZING, she was knowledgeable, HONEST, just great to work with. We will be coming back for all of our furniture needs, and will always ask for her.
Ms. Mississippi was awesome!!! She helped with getting bedroom set in new home and a few other items. Very informative and kept it real.
Came in the showroom and was greeted by Melody T. I knew what I wanted and showed Melody and she ordered it. Great salesperson with an awesome attitude. Awesome experience 😃
Travaris Graham has got to be one of the most patient, friendly, and knowledgeable store associate I have ever met. We were able to furnish our newly built home. Just from the experience with him, I would shop again and recommend this store to anyone.
Jasper was awesome
Jasper was amazing! He got us an amazing deal with the memorial discount and everything! He was patient, kind, and helped us find our furniture style! I couldn’t have asked for a better salesperson! He even got everything under our budget!
My sales associate Derwin was very nice and very informative
“Ms. Mississippi” did an amazing job and got me everything I was wanting.
Ms. Mississippi (Shala) was fabulous! I had a large wish list and she helped us find furniture we loved and kept us under budget (which was impressive).
Jasper was amazing! I've been shopping around for some time and each time he was so patient, thorough and attentive. When I finally made my purchase, he came in on his day off to help. I will definitely be coming back to furnish the rest of my home.
Great
Mississippi was very helping and very energetic it’s just a blessing to be able to work with her and get everything me and my wife needed for the house
Amazing and quick service, definitely will be returning to get more furniture when needed!!!!
Had a very good experience Mr.Derwin. Answered any questions we had and worked with us on what we were looking for. Would return to this store for any future purchases. Great store. Good customer services and a good selection!
Jasper was great! He asked me what I was looking for and pointed me in the right direction, giving me a chance to peruse on my own. Which I really appreciate! He then looked up a few additional options to show me on their computerized inventory as well. He was extremely helpful, polite and patient - answering all of my questions, and I had many! Thank you Jasper!
Travaris Graham took great care of us!
Melody Terry is great. Very friendly, personable and professional. Ashley Furniture has an outstanding employee and are very fortunate to have her. As long as she is here you have a life long costumer.
Our sales tech Andrea was so helpful with all our questions.
Derwin Watts was very helpful and made sure we got the best deal!! Great sales associate!!
Derwin Watts was awesome
Jasper was extremely helpful in assisting my wife and I find and purchase a living room furniture set
Customer service in-store is great!! Shout out to the manager for taking the time to assist me when Customer Care didn't take the time.
Visited on 4/24 and worked with Ms. Mississippi. She was an incredibly helpful and easy to work with. No pressure tactics and listened to what I needed. Was very happy with the price. I will be stopping here first next time I need furniture.
Ms.Mississippi helped us find the perfect dining room set. She showed us options on the kiosk, which was really helpful. Great customer service!
Ms. Mary Johnson was a delight! Very helpful.
Had a very quick and easy transaction today to replace a part on previously purchased items. The GM of this location assisted us today. She was very pleasant to work with. Thank you.
Jasper is an awesome dude. Very professional 😤🤌
Jasper was amazing! Very friendly and patient as he walked us through our first mattress buying process. Highly recommend!
Andrea Fitzgerald is an excellent person. Customer service oriented made me feel welcome extremely helpful and an asset to any business.
Jasper had amazing customer service and I would refer him to anyone in need of furniture
Ms Melody was extremely helpful in helping my grandfather and I find furniture for both his Man Cave & Family Room. He has already stated he'll be a returning customer! thank you again Ms Melody!
The service was very good. I felt welcomed as soon as I walked in and helped in a good time
Jasper was absolutely amazing, precise on product knowledge. Will definitely order again with him.
Jasper did a great job. He was very professional and had great customer service.
Derwin was very helpful. Highly recommend!!
Awesome service !!!! I really like this store !!!!
Derwin was our sales person he was awesome and answered all of our questions!
Great customer service and get prices thanks to Derwin watts
Jasper was super kind and helpful!
Jasper was fantastic! Very nice and helpful
If your in need of a GREAT decorator and/or a GREAT furniture salesperson to help guide you through the process, then go to Ashley Furniture in Newport News and ask for Andrea Fitzgerald!!!! I promise you…..You WON’T be disappointed!!!!❤️👍
We had a great experience today. We were not hassled by any representatives, they were helpful when we asked specific questions. Walked out happy owners of a new sofa.
I would never buy anything from here. I stopped in on my day off today looking for a particular style sofa set a customer I have is wanting. I also went to feel mattresses for me personally and one for my son. The woman who was supposedly there to help proceeds to tell my son “The mattresses aren’t toys go meet your momma”. I’m still wondering in what world it’s okay to make a child cry in a furniture store or to speak to a customers child in such fashion. I asked for the store manager and apparently that was her. Ashley furniture could do better.
Darwin was amazing and super helpful as we looked for a frame to match our new fancy bed we had at home! He actually remembered us from 2 years before! It made us feel very welcomed!
Great experience!
Derwin gave great service and didn't bug us to buy anything!
Def good furniture and great service! The selection is top notch and Derwin was more than patient with getting the choices available. Recommend 10 out of 10!
I don't like making major purchases under pressure. My experience with Jasper at Ashley Furniture was awesome. Not only was he very knowledgeable, he was also kind, professional, and very patient. No pressure at all. I actually came back 3 different times before making my final purchase and each time he was amazing. Thank you Jasper!
Jasper was very good and attentive to our needs. He explained everything well with the purchase our new Tempur-Pedic mattress.
Jasper was awesome. Patient and explained everything in detail. We got exactly what we wanted and are happy with our purchase.
I highly recommend you steer clear of Ashley furniture. If you find something you really like, at least purchase the extended warranty because it won't last more than a year. In regards to my reclining sofa and loveseat, the usb/reclining switches on the ends failed the 1st time within the first year. At the end of year 1(when the store warranty runs out), the couch now creaks, squeaks and feels like it is going to fall apart. Not rigid or durable at all and highly regret ever making this purchase. At this point, 1 year and 3 months, the usb/reclining switch failed again, but with the couch reclined. Do your research, don't jump the gun because there is nothing they will do after year 1.
Andrea was exceptional. She helped us find what we were looking for and a floor model fit the bill. Thanks
Melody, was an absolute pleasure to work with. Her infectious personality, professionalism and knowledge of her store proves her as a valuable asset to the store.
My experience with Shala at Ashley Furniture was awesome!!! I have found my new favorite furniture store!!! I got a 7 piece bedroom set for a great price!! Saved a few hundred dollars also. Make sure you ask for Shala when u visit this store
Very helpful people
Ms. Mississippi was amazing and patient with us. Wasn't pressuring us to buy anything. Gave us space and let us decide.
Very helpful Good furniture
Melanie was great. From the time we walked in tell we finalized the purchase.
Awesome experience
Jasper S was awesome to work with. Helped us get the best deal for the exact furniture we wanted! Gamers united!
Melody Terry was awesome and had plenty of patience.
Great place to shop for funiture. Melody Terry was wonderful
Had a great experience here. Everything went smooth and precise. They actually worked with me and found me extra savings where they could. Would buy from again. Shoutout to Travaris who helped me out the entire process. If you want some good savings and everything explained well, go to him
Myself and my mother received excellent service from Jasper,.
Great experience,
Ms. Mississippi was very accommodating and worked with us from the moment we walked in the store until we finished. We would work with her the next time we need furniture. We would definitely recommend her to friends and family.
Friendly sales reps ready to help you.
Jasper was awesome , very knowledgeable and he helped me understand everything that I was looking at. The furniture I wanted was discontinued but he found something better for me at a reasonable price , I definitely recommend him and this store :)
Jasper was extremely helpful and answered all my questions. Great experience !
Jasper is awesome! Friendly, informative, and insightful
This was my 1st purchase with Ashley Furniture, and won’t be my last! I worked with Melody and she was sweet, professional and made the process so easy for me. I’m in love with my bedroom set and hope to have Melody help me with my next!
Mrs. Mary gave us excellent customer service. Everyone was pleasant.
Jasper and Shayla were amazing! Very helpful and kind. They made a typically stressful event into a fun process. Jasper was nice and supportive of military service members. Shayla helped us understand the protection plan. I interacted with both of these individuals on separate occasions and I am looking forward to my next purchase!
I had a wonderful experience. I worked with Melody and Ms. Teresa. They made the process easy and seamless. Thank you Melody for being patient with me and my indecisive self.
Very great experience and super friendly. Answered all of our questions. I would recommend! His name was Travaris Graham
Great service! Did a phenomenal job! Ask for him upon arrival in the store. Travails Graham
Derwin was a great help! He was very knowledgeable and courteous!! Thank you, Derwin!!!
Nice , knows the layout of the store highly recommend it. Works with you .
Mississippi was very friendly, professional and knowledgeable while helping us make our purchase.
Nice and easy to work with , was very informative
Excellent customer service! Excellent choices of items!
Travaris Graham was fabulous. Very helpful and knowledgeable.
Ms Mississippi was extremely knowledgeable and friendly great customer service!
Ms. Mississippi was fabulous!! Highly recommend!!!
Mr. Graham did an excellent job explaining the process and showing us the entire collection. Great Job Mr. Graham!
I am a mother of a very picky daughter. So far, this is the only store that actually has what she wants. It is like an early Christmas blessing.The mattresses are great! This place really saved a long trip to mattress firm 😂. Finally the store hopping is over. Derwin and Shaysty are very helpful and honest agents.
Shala was so easy to work with. No surprise costs at the end of our transaction. Highly recommend!
Travaris Graham was our sales rep and he was amazing! His knowledge of the inventory was wonderful and he went above and beyond to get us what we needed! Greatest sales rep ever!
Jasper Smallwood lll was great helping my wife and I find whatever we needed he's the best!!!!
Today my husband and I came in looking for a sofa and small table. The sale associate Jasper was super kind and was there to answer all our questions. Thank you.
Was Great experience working with Shala. Aka “ Ms. Mississippi” look forward to her guidance with future purchases!! 👍
Everyone was very helpful and friendly to our family.
Ms Mary Johnson was great!
Jasper Smallwood was so helpful! We came in looking for a comfy couch, and he found one that was perfect for our family first try. 100% recommend. This man deserves a raise.
Absolutely love the customer service from this store!!! Cassandra Swanson and her team are attentive and go getters! Great at problem solving and treating customers like they are family! Superb Customer Service!!!!
Jasper Smallwood was the the easiest and quickest salesman I’ve ever worked with. Highly recommend him when shopping for furniture!
We just bought a reclining sofa from Ashley and had a great experience with Jasper. He was SO helpful and it was very refreshing not having a salesperson follow you around. Highly recommend speaking with Jasper upon arrival.
We worked with Jasper today and had an amazing experience. Incredibly professional and super helpful and knowledgeable on everything we needed to feel comfortable making our purchase.
Jasper Smallwood is amazing. Super personable and human. Not the typical robotic customer service vibe.
I had a wonderful experience working with Melody... I recommend her she's very professional and knowledgeable in her field of expertise... Do recommend
Andrea was so helpful, knowledgeable, and patient with our sofa selection. Simply a wonderful person to be around. Highly recommend!
Jasper was great!
Cassandra and Jasper were great to work with. They were helpful from the beginning to the end and I was very appreciative of their assistance!
My sales associate Meldoy was very knowledgeable, professional, and helpful. She welcomed me into the store let me browse and checked on me. Even took me to the on-floor computer to find the Sectional I was looking for that was not in the store.
Melody was an absolute awesome saleslady, she had great respect for the veterans of the military. She was very professional and took the extra time with us, thank you for being great, you are an asset to your company for sure!
Jasper was super friendly and helpful with us trying to find a couch. Highly recommend him helping with any of your needs!
Customer service was wonderful. Melody at the Newport News location was wonderful to work with.
Ellante' was very knowledgeable about what I was looking for, very great customer service...
Elante was helpful and patient as we shopped for furniture for my grandmother. He is very personable, quick and efficient-making Ashley a good experience 😃
Ellante was amazing!
Ellantè was amazing! He helped me buy a new sofa and was super nice!
Ellante is one of the greatest that I’ve worked! He’s helped me with all my furniture needs! The sectional was outstanding and brightened up my living room! Thanks again for the great service
Ellante was amazing we bought a bed set from him and he was so professional we will be back next week for his service
Ellante sold me a beautiful sectional and gave amazing customer service very professional.
Ellante was amazing . I will always come back and buy from him!
Ellante was amazing we bought a dinette set and he was very professional! We will be back soon! Thank you so much!
Ellante was phenomenal he helped served me and my husband we purchased Next-Gen and his presentation was amazing! We will be back! Thank you so much! Come see Ellante
Ellante was such a big help! I'm moving into my first home and he helped me pick out the perfect sectional. He made the process so much smoother. 10/10
GREAT FURNITURE, GREAT Saleswoman named Shala. She's the reason I will continue to shop there. We only spent a about $3000 but she made it that we got a leather living roomset bedroom set. With free delivery..
He was very kind , and very understanding and great person . Very great costumer service.
Jasper was great! He helped us find the perfect couch! He was kind and gave great insight on all the couches and deals available in the store
Ellante helped us out and was very accommodating!! definitely recommend him! Very professional, and got us a very good price on our furniture!! 10/10
Ellante was very helpful with everything!
Shala Mississippi was fantastic !!!! Thank you so much !
Ellante was exceptional and professional during the entire experience. I would buy from him time and time again given the opportunity. Ashley furniture definitely knew what they were working with when they hired Ellante!
I called Jasper Friday afternoon and he answered all my questions. Saturday morning I arrived and Jasper was right there, willing and ready to assist. He honored every discount, extremely respectful and thanked me for my military service. The world needs more Jaspers.
Shala helped us out and was amazing the entire time. She was extremely patient and friendly
Miss. Mississippi, Was amazing putting Mrs. Stevenson’s living room together. She moved pieces around the showroom floor so that Mrs. Stevenson could see everything thing together. We were all way past our lunch time and she hung in there with us to get the sale done! It’s so hard to find people who care in todays would and she went above and beyond! Thank you so much Miss. Mississippi
Ellante was a great help buying a couch for a new house! Very informative and friendly. Got us a great couch in our budget. 10/10 customer service!
I had a wonderful experience. Thanks for taking care of all of my needs.
I had a wonderful experience with Ellante. He was very knowledgeable and he took care of our every need.
Ellante was great! Hands down the best sales associate I’ve ever encountered. He really helped us find exactly what we needed.
Ellante was very helpful, knowledgeable, and personable. A true no B.S salesman! Thank you for helping my family update our furniture!
Ellonte was very helpful and friendly with our purchase and decision making. Definitely recommend going to Newport News for your next piece of furniture. Did his best to get us the best price without putting pressure to make decisions too quickly. :)
Ellante was great! The service he gave was espetacular
Shala was very helpful and quick in the process of me purchasing a new couch.
Great customer service Ellante C. Thanks for the help.
Ellante the sales rep @ the Newport News location was very helpful and informative! I will definitely be back to purchase other items! Thank you again for all of your assistance!
I had a wonderful experience at Ashley furniture being assisted by Jasper. He was awesome wonderful great help I would definitely recommend him to anyone that comes into the store. We
Jasper was wonderful helping us find the perfect living room set!
Ellante was great. We had been to several furniture stores and he was what sold us on the bedroom furniture. He wasn’t over bearing at all but yet very informative. Would definitely shop here again in the future with Elante.
Ellante was quick to introduce himself and help my wife and I find the furniture we were looking for. We are very pleased with the service provided, prices were reasonable and the quality of the furniture is very good. We will definitely be back in the future for our home furnishing needs.
Melody had Great customer service. Definitely the best deal i have gotten for a bed and sectional in the area.
Ellante was amazing
Excellent customer service. I received the best price on my new furniture. They are quick to get you out in a timely manner. Ellante was wonderful.
Ellante‘s service was excellent! He was friendly and communicated well. You can tell he cares about customers and took the time to get to know our tastes. He helped us find exactly what we needed for our new home!
Jasper greeted us with friendly smile upon arrival. He checked in with us briefly a few times before we were ready to make our purchase order. Everything was stress free and quick.
Ellante was attentive and energetic without being annoying as some sales people can be lol. I was able to find a really pretty sofa for my living room. I was very satisfied with his service.
Ellante was excellent and answered any questions that we had and got us set up with a new couch!
Andrea was amazing, she worked with us every step of the way and let us have our wiggle room to make the perfect decision on two lovely items. Stress free, calm and collected. 10/10 would recommended again. Thank you so much, ma’am!!
My husband and I were just window shopping and happen to find a couch we loved. Melody made our shopping experience so easy and enjoyable. She provided us with all the information, answered all our questions and was up front about any possible charges that may occur should we cancel/exchange etc. we ended up buying our couch and can’t wait to set it up in our living room.
Andrea Fitzgerald is a truly fabulous salesperson. She was kind and helpful with our furniture purchase. A great experience!
Had a great experience! Our sales associate, Jasper, was knowledgeable, helpful, and professional.
Great experience at Ashley! Ellonte was very knowledgeable and helpful! He sold us a beautiful couch!
Omg!!! Malik at Ashley Furniture is amazing! Walked in looking for a new sectional and was allowed to look, feel, sit without being rushed. Was in and out an received an awesome price! Thank you Malik, keep up the awesome work !!!
Awesome Sales expert Gasper was so nice
I did not buy anything BUT! I dealt with Travaris G. He was Very outgoing, quick, and helpful all around I enjoyed working with him.
Very Helpful.
Derwin was very professional and polite and gave us time to browse without pressuring us into anything. When we selected our furniture the sales process was quick and easy. Great experience!!!
First class service from Jasper!
Melody was absolutely phenomenal. Answered all questions that we had even with running in circles doubling back a million times. She made sure we were getting exactly what we wanted and in a timeframe that worked best for us.
Mary is patient and very helpful, great customer service
Ellante found us exactly what we were looking for. We couldn't be happier with our experience.
Malik was very helpful! He was attentive to our needs and showed great customer service
We enjoyed working with our sales representative today ! We came in looking for a sectional couch and we found the perfect set along with good prices ! Thankfully , our piece was in stock and will be in soon. We will shop here again if we need any other furniture pieces in the further !
Mississippi was friendly and not pushy! Loved her help!
Derwin and Mrs.Burrell We’re amazing excellent customer service more than patient as we stroll back-and-forth extremely welcoming and you’re very blessed to have them on board thank you
Ms Mississippi is very awesome she took the time to make sure I find what I need very determined I love her!!! Yes I highly recommend...
Jasper was a great help and was a fantastic help!
Ms. Mississippi was wonderful she was extremely helpful while giving us room to decide what we needed and helped get us something we were happy with while staying within our budget.
Absolutely Awesomeness, professional
Ms Mississippi was great to work with! She broke down all the numbers for me so quick and made the process seamless. She was kind and so comfortable to speak to!
Ms. Mississippi made our whole experience here at Ashley Furniture! She was polite and patient with us while we explored all our options. She was very informative and willing to price check whatever pieces we mixed and matched in the store. We had such a pleasant experience and it was in large part do to her!
Ms. Mississippi's professionalism, service, hospitality, and product knowledge is top tier. Come see her !!
It was great working with jasper
Mrs. Mississippi is AMAZING and so patient. She helped me understand my vision and is very knowledgeable. I appreciate her very much.
Mississippi is the Truth! When your ready to buy your furniture, make sure to ask for her and watch her work!!!!
Great service and experience! Please ask for Shaka Ms. Mississippi (she is the plug-seriously)!
Excellent service from Shala Bolden
Jasper was our Sales Professional and he truly was a professional. He knew his product and when we asked a question he knew the answer. One of the things we liked most about Jasper was he let us roam around, look at all the options and when we were ready he gave us a fair price for a great product. We picked up our loveseat in Virginia Beach & it was handled very prompt & professionally! They had all the paperwork already pulled & we only needed to verify it was us. WE HIGHLY RECOMMEND ASHLEY FURNITURE & JASPER!!!
There was a great selection to choose from. Jasper was very patient and answered all my questions knowledgeably. I'll definitely be shopping here again.
I've been to Ashley furniture at least . times this month looking for the perfect livingroom set. On my third time coming in we met Jasper. Jasper was sovery patient with me while i was so indecisive about everything. He was so knowledgeable about every piece I inquired about with no hast. We finally decided and I got what I wanted!!! I will definitely recommend Jasper and Ashley Furniture to all my friends and family..
Jaspers great would recommend 10/10
Melody was amazing and helped us so much!!
Miss Mississippi serves with a smile, very helpful and has a great vibe! I would recommend using her services while at Ashley’s!!
Jasper Smallwood was excellent, didn't pressure, showed me what I asked to see. He was curtious and professional.
Jasper was so helpful to me and my family when purchasing a new couch. He politely asked if we’d like his help or just look on our own and call when we had questions. He gave us space but was within close proximity if we had question which he answered promptly and professionally. I would gladly purchase another piece of furniture from Ashley in Newport News
I recently bought a sectional from here. Travaris helped me out many times, was so kind, helpful and understanding. I got a wonderful price thanks to him and Cassandra. I highly recommend this Ashley Homestore location.
Our salesman Jasper was phenomenal, very knowledgeable and helpful, and respectful with our time shopping and questions we asked. The experience was definitely enhanced with such great service. Thank you Jasper!
Today was a very good shopping experience. Aside from my husband being silly the whole time, it was a very smooth transaction. Jasper was very friendly and professional! If I could give 10 stars I would. Thank you.
Melody was AWESOME. She was a customer's dream. She was overbearing like a used car salesperson. She was thoughtful, kind and VERY helpful. I will DEFINITELY be back all because of her.
The restrooms were so clean, Ms. Roth does an excellant job. Happy customer.
Ask for "Miss Mississippi" when you visit this location (Newport News). We came in asking to try out the most comfortable power reclining sofas, being that we've both had spine surgeries this past year. She patiently walked us thru their many options & steered us toward their Next Gen dura fabric when we mentioned we had two large dogs. We've had the sofa several weeks now. It still looks like new & we couldn't be happier with how modern it looks & how comfortable it is! Save your money (skip Lazy-Boy...we compared & their warranty & product offerings are no better & way more expensive). Miss Mississippi saved us hundreds over the store right down the road & we have a reclining sofa that doesn't look like we're grandparents (even though we are)!
Derwin was thorough and patient while we shopped for our sofa/loveseat set. Definitely recommend!!
The sales Lady Mrs. Mississippi went above and beyond what i ever thought a furniture sales person would do. Actually felt like i knew this person for a long time and great customer service. I think i might have found my sales person for life. Or as long she is around.
Travaris was awesome. Very knowledgeable. I told him exactly what I wanted and he showed me options that fit exactly what I was saying, minimizing my time in the store. He was great.
MS. Missippi is the bomb. No high pressure sales at all! Very easy to work with and ran her little legs off getting me prices! Go see her if you need furniture!!
Shall is wonderful!!! We went to a lot of stores and got prices for the items we were looking for. When we came here, I honestly didn't want to come. But Shall made the experience so pleasant and left no question as to what we were considering and the pricing. She gave us a sheet that broke down the price , fees and total price commitment so we could make a truly informed decision. That sealed the deal for us. That much detail on the front end let us know we would have no worries going forward. Great working with her!!!
Excellent service!!
Jasper was awesome. Quick and to the point and gave a great deal.
Travaris was very helpful in picking out the perfect mattress for me and my fiancé. He was able to find one we both loved even though there is a big size difference between me and my fiancé.
The manager, Cassandra, was absolutely amazing and helped me find a sofa table that matched my TV Stand - an impossible task that I had been stressing about for almost a year. Absolute life saver. All around great experience. The price was great and set up and delivery was very reasonable.
Ms. Mary Johnson was so knowledgeable and considerate. She was quick and a delight to be with. Love our new family room furniture!!!
Good furniture store , prefer real wood not the wood hard plastic looking furniture they have now? But still and great store
We stopped by a week ago after looking at a lot of different places. Melody approached us. She was courteous, friendly and informative. She answered every question we had. She knew so much about the furniture. We came back and purchased our items from her. Ask for Melody...she will not let you down. Thank you Ashley Furniture for helping us out. We will come back if we need anything else.
Excellent prices and friendly customer service, welcoming atmosphere
Went in store and was immediately greeted and helped, they were patient and really worked with us (that's why they get the 2 stars) told them we needed the furniture delivered the 24th of September (tomorrow) and we went ahead and paid the delivery fee. They called today saying they don't have any more new units of this particular model and they won't be delivering to us tomorrow. We can take the floor model, but not until the 27th because they "can't have a spot open on the floor." They are giving us our delivery fee back and taking $500 off because it's the floor model. As a company, you should do more if the company messes up your order. They also never apologized for their mistake.
This is my first purchase from Ashley Furniture and I will be back. The whole staff was so nice we loved Shala Miss Mississippi she helped my son pick out a great recliner. So very nice!! Go see Shala she will help you!! The Store Manager Ms.Swanson was great also she has an amazing team!! Any furniture needs please go to the Ashley’s on Jefferson ave in Newport News they are the best. Thanks for the wonderful service!!!
Jasper was such a great help, very professional and attentive!
Mississipp Is AMAZING SHE was/is so helpful nice sweet etc. please request “Mississippi” loved her!!!!!
This store was great!!! Ms Andrea was very knowledgeable and helped us choose the right mattress for my needs. I will return and recommend friends and family to this location
Melody was phenomenal! She was very attentive and was kind enough to help us with the different bedroom sets we were interested in. She took the time to breakdown the amount we had to pay and was very patient with our indecisiveness lol we finally were able to make our choice and purchased 2 bedroom sets! Thank you so much for the 5 star service.
Good store but would like to see more decor items
Very helpful staff. They put up with our 1 hour decision making progress. Delevery was on time and fast. Dont let the deliver guys rush you. Inspect your goods before they leave.
Ordered our 3 piece sectional, had to wait a week for it to be delivered, the delivery guys were great, but 1 of the 3 pieces was the wrong color, so we have to wait another week to have our full couch. No one called until I called asking when it was going to be delivered, the drivers said it was Wednesday, and now it's Thursday. It's been a headache and I'm not sure I would return here. I feel like some of the delivery price should be refunded. 😕
I personally have seen and felt the quality of the sofa and loveseats that they sell. My stepdaughter and son in-law bought theirs here and it's not that old. It has already broken. They have called to have it repaired and have not had any success with customer service. They are getting the run around about back orders and told that this part is in stock and then told no it's that part. The lady at the store won't take their calls to fix their problem or help them. She refuses to do anything about it. The sofa front literally sits on the floor. The whole side of the sofa sinks in. They want to put brackets on it. They should replace the sofa. The sofa is made with staples. I looked at it myself. My son in-law is a tiny guy and my stepdaughter isnt big either. There is no reason that the sofa should have collapsed. This company is talking about December now on fixing the sofa. Wth?! It's not even August. I wouldn't buy anything here if this is how things are dealt with when stuff breaks. I understand furniture can be faulty, but again this sofa is put together with staples. Cheaply made. No wonder there's a profit.
My daughter bought her disabled son a bedroom suit. She had to wait almost 2 months for it to come in. First delivery, the footboard was broken. Several weeks later they delivered another broken bed. Third delivery was broken. They found one in the warehouse and told her she could pick it up before it’s gone. She picked it up. The installer came after work and found it broken. It’s sitting in our garage waiting for it to be picked up. Lord knows if we’ll ever get an unbroken bed or when. The delivery guys are great. It’s the warehouse. They should all be fired. Very unsatisfactory customer service. My grandson is sleeping in the mattress on the floor or the couch. This is awful.
Nice furniture amd excellent customer service.
We had a great experience purchasing our couch at this store. Alexis, our sales rep, was patient and helpful throughout our whole shopping experience.
Melody was great! We told her exactly what we were looking for and she steered us in the right direction. We bought all of our furniture we needed from Ashley’s at an affordable price! We will be returning for other furniture needs!
Stuff breaks after two years not worth the money spent. Stay away from them at all cost. Couch completely broken after two years . Table chair broke after a year. Money waisted. Walmart furniture cheaper than this stuff last longer. Update the warranties are terrible too they said it will take four months to fix there junk . Yes stay away . Also management never reach back out to me after I called . Poor service all the way around. I wish they can have negative stars for reviews.
My first experience at Ashley's was very pleasant. My sales consultant, Keisha Scott, was very knowledgeable, patient and extremely professional at all times. The two ladies who work the desk are courteous and friendly. I highly recommend this store to anyone looking for quality furniture and professional service.
If you are in the market for some furniture, check out Ashley furniture, ask for Alexis, she will hook you up with 5 star service! It was absolutely a pleasure working with her on the hunt for a new couch. Delivery time was quick, purchased Monday, delivery set for Friday. No complaints.
The sales associate was excellent, very knowledgeable Alexis Jones was her name and if I had a survey to answer it would reflect all 10’s!! In the positive! Thank you Alexis!
After looking for a console table for months , Ms. Melody Terry directed me to the perfect table. It is the right color and size. It only took less than 10 minutes and it was in stock. She was so profession and made my shopping experience a breeze. How fantastic! I will purchase from Ashley again in the future. Thanks Ashley for hiring such a great, friendly and courteous salesperson. Thanks Melody!
My wife and I absolutely LOVED Derwin! Mr. Watts was a pleasure and a blessing. He was very patient when we were exploring many options and he was ultimately helpful in deciding on what we wanted. Being our first purchase of a couch, it was a fruitful experience. No pressure, no pain, just delightful. He’s a good conversation too! Ask him about the countryside and he’ll make you laugh a ton. Thanks again for a good time, Derwin.
As soon as my husband and I entered the store, we were greeted by a sales associate who didn’t share her name with us, but made it very clear that they have financing. She made it a point to emphasize on house financing IF there’s a problem. We started to look around, and she approached us again, stating she could get the financing process started. My husband stated no, we would be paying for any purchase out right no financing. She then proceeded to stare both of us up and down, with a stare as if to say yeah right you can’t afford that. We were very unimpressed with her professionalism, and will never be returning.
I had a great experience at Ashley’s! I worked with Andrew, who was great and didn't pressure me to make a purchase. I loved working with him , he was super knowledgable and friendly. I received perfect service!!
I had a good shopping experience with Alexis.
Great service!
Thank you Lakeisha for all your help today. You were ever so helpful, pleasant and informative in finding 2 complete bedroom sets, sectional, and dining set.
Fantastic products awesome service! Great rates and prices! Very pleased!
Kay Dorschutz was great! Friendly, quick and efficient!
Excellent customer service - Alexia was great
I have received damage furniture over three times. I brought my children two brand new headboards, dresser and I put the mattresses on financing so I'm spending a substantial amount of money with these people. Including furniture for other rooms. Now, one of the headboards either the movers or warehouse workers kept damaging my furniture, over three times. There where scratches, the wood was swollen spreading apart. Now I been on a waiting period of 8 months and yet no bed. Ashley's feel that it should be acceptable and I should settle for what was given with no remorse or consequences.
Alexis was my sales associate and I was looking for a sectional and she was a great help. Helped me find 2 different couches in the style I like 👍🏼
Alexis and Shaston were so helpful and nice. I was practically in and out. Can't wait to get my sectional!
I originally came in the store in January 2022. I worked with Alexis. I closed on my home in April 2022 and my furniture was supposed to be delivered by end of June. I checked back in June and got told now it would be July. So when I called in July, they then told me it’s August now for my items to be delivered. I called and spoke with a manager on Friday 7/15 and spoke to a manager. I advised her that I’ve been patiently waiting since April for my things. She stated that it was 1 headboard that was still not in. So I asked if there was any other beds in stock because my kids have been sleeping on the floor since April. She told me there was a bed in stock and she was going to update my order to reflect the bed in stock. She told me that everything would be delivered 7/20 and that I would get a call 48hrs prior for a window of delivery time. I called the store today, which is 7/19 and I get told that NOTHING had been switched and that I was not even scheduled for delivery. This is a complete inconvenience to me and my children. The store had such careless attitude about the whole situation. I will NEVER EVER buy anything from this company and I will make sure to let EVERYONE I come in contact know. I give this store 0 stars. DON’T WASTE YOUR TIME OR MONEY HERE
Nice furniture choices
Andrew Wagoner made our purchase easy and got us a great deal...that my wife couldn't resist!
Derwin Watts, our salesperson, was very professional and helpful. He made our shopping experience enjoyable. We got a quality product at a great price. We will definitely shop here again.
Holla at Alexis, she got me squared away in one day.
Hi just sharing it was a pleasure speaking with Mary Johnson, regarding my purchases. Very polite, friendly and professional. Easy to speak with. You can feel her sincerity when she assisting you. Thanks for an awesome experience at Ashley. Continue to serve like you do with grace.
Very good customer service. Answered all my questions. Very friendly she made my day. Quality furniture good prices kat is a good sales representative. Thank You
Wow, amazing!. I highly reccomend. The Sales Professional Nick that helped me out in the Newport News location, was a phenominal help. I've walked into furniture stores many a time and have been hounded to no end, several sales people at multiple times bothering me to the point where I can't think straight or focus on what I want. This experience was by far the easiest and quickest furniture purchasing experience I have ever had. 3 thumbs up!!! Can't reccomend enough. Remember to ask for Nick M.
Katrina D was so helpful and patient with helping find the perfect sectional for space and durability since I have large Cane Corsos.. I went to multiple stores and felt my needs were understood with her.. Thanks so much!
Wonderful service! Andrea was very helpful and informative, and helped us find a sectional for a great price! Everyone we interacted with was friendly and helpful!
Andrea Fitzgerald was an absolute pleasure to work with and made me feel so at ease. She was able to answer any and every question we had, and was so thorough throughout the entire process. I cannot recommend her enough, and appreciate everything she did. She has helped me with a huge purchase for my first home. Thank you Andrea!
Quick and easy! Had plenty of great options! Katrina helped us find the perfect couch for our home! She was wonderful with answering all my questions and concerns. I felt great about our purchase!
Miss Mary is the a joy to work with and took the utmost care filling our needs. We appreciate her dedication and sweet demeaned. Thank you Miss Mary! Kirby and Corinne Reynolds
Ashley Home Furniture is one of the worst places. Their parent company Grand Brand is extremely underhanded. They don't inform you of anything and during the pandemic Ashely/Grand Brand had no issues running to court and locking up your account. Fast forwarded to getting them paid off. Now they still wanna try and issue a summons to court. On top of that HOW dare you share my Private Bank records with my EX WIFE. I call to gather information and rep. Shirley Moore of Grand Brand/Ashley wants to be extremely rude and hang up on people. Then when I am finally able to get into a conversation with the same REP. I get the rude "SO WHAT ARE YOU CALL FOR." CONGRATULATIONS Ashly because of your business with Grand Brand I WONT do business with you ever again and I did send a letter to the Better Business Burrow.
Miranda has got to be be one of the best Sales Reps I have had the pleasure of meeting. She’s patient, intelligent AND stunningly Beautiful! Definitely my go to whenever I’m in Ashley Furniture Store!!!
Shala was fantastic on our search for a new dining room set. She was respectful of our space but very accommodating when we needed her. We would come back for the service for sure!
Mary Johnson 5 stars
Alexis was great to work with!! She was lots of help and very friendly. Would highly recommend.
Mrs Mississippi was very helpful and informative when it came to us finding a living room set for our house. She was very courteous and patient while we looked around the store before finally deciding on a living room set. Thank you.
Mrs. Mississippi was great! She helped us find exactly what we were looking for!
Miranda Harris is AWESOME!! She provided exceptional customer service with a wonderful approach that made our experience rewarding.
Mrs. Mary Johnson did an awesome job supporting my husband and I. Thanks for all you have done.😊
Meranda was the best!!! Helped me pick out my couch even to match my colors and theme of my home!! The team was also super helpful with getting me set up for delivery. Very accommodating!! GO TO ASHLEY HOME FOR ALL YOUR HOME NEEDS!!
Very clean and organized store. Staff was very polite and professional. Our sales agent, Alexis Jones was a delight to conduct business with. I will be back
Yesterday, I had the pleasure of being serviced by Mary. She provided me with excellent customer service. For all future purchases at Ashley, I now have a personal sales representative. Gratefully yours, Martha
Meranda was AMAZING! I was stressed out walking in trying to find new furniture for our house. She was so helpful navigating us through finding what we wanted and for the pricing we could afford! I would recommend her 100 times over!
Mississippi was an amazing salesperson. She answered all of our questions and was incredibly patient with our 2 year old. She wasn’t push at all, but made every effort to help us find the perfect living room set. We will be back again!
Staff was very friendly and helpful!
Andrea Fitzgerald was amazing in helping us choose a bed set and couch that meets our needs from start to finish! She is patient and knows exactly what to recommend based on my different design style. Thank you Andrea!
I had the pleasure of meeting Mary today at the Newport News store today! She was absolutely amazing and helped me chose the perfect sectional for my home!
Wonderful experience maide me feel very comfortable was a very pleasant lady
Ms Mary Johnson was so wonderful. She treated me like a queen ! THANK YOU!
Derwin at Ashley Furniture - Newport News was excellent! We’ve had sales folks at other stores show us everything under the sun to try and make a sale. Derwin only showed us furniture that fit what we were looking for and made great suggestions to fit what we needed.
Mr. Darwin was great with customer service, very knowledgeable about what was available and when to me. Made sure I knew all the terms that came into play with ordering my furniture! I would recommend him to anyone who needs any assistance 😁
Unfortunately, the most unpleasant experience ever in dealing with Ashley’s.The Newport News, VA store seem to not care about keeping a customer satisfied, even when the mistake was made by the Ashley team. The store manager apologized several times but offered no consolation for our loss of merchandise, time, and trust. We had a great experience at the Ashley store in Asheville, NC and expected the same level of service in Newport News but were sadly disappointed.
Mrs. Andrea was very kind and patient with us. I truly enjoyed working with her she allowed us to explore all our options without placing any pressure. I would most definitely come back to work with her again.
Exceptional service from both Nick helping me find and choose the perfect sofa, to Ms. Nisha helping with the contract process will definitely keep coming back whenever I need more furniture!
Handicap people need furniture too , we need a motorized chair to get around in the store. Thank you
We had a great experience at Ashley on Jefferson. We were instantly greeted by Meranda Harris and she helped us find exactly what we were looking for. She made us feel so welcomed and heard with everything we requested. My mom walked out finding everything on her list at an amazing price. Thank you Meranda for your amazing customer service for helping us find our dream furniture!
Meranda was very professional and very knowledgeable about the product
Nick McNeil was very helpful, courteous and a joy to work with
Pleasant experience. But did not have the bedroom suit that I really like .
Very nice selection
Very friendly place. Nice selection of furniture
The store is fine. Tired of beige, brown and grey color options🙄
Nice furniture. Not a huge selection and kinda pricey. I'm a huge fan of Ashley furniture but was fairly disappointed.
Ashley furniture believes that damage furniture should be acceptable. I was told that there will be some sort of damage and it's out of there hands. As a customer spending 989.00 on two head boards and a dresser you think they would respect my services. This one head keep coming back damage third head board and the wood is coming up on one corner scratches and scrapes. Now they prolonging on giving me my head board hoping I would just accept the one i have. If I wanted damage furniture I would go to a thrift store.
I just purchased my bedroom set today and I got my living room set about a month ago.
This review is for shopping online at Ashley’s. Each time I click on an item that I would like to see, the item is blocked out by a page that prevents me from seeing the item; but insists that I write my zip code and do some other stuff..??!! ‘Guess they don’t want my business. I end up going to another store, (that allows me to look at the item I’m interested in) - and shopping with them.
Too expensive tables 1200
Cheap stuff
If I could give 0 stars, I would. The sales portion was great and flawless because they ultimately made money. However, the delivery process has been completely unacceptable. It has been 3 different times to try and get my bed frame delivered and 3 times it has gone wrong. The first 2 times the wrong frame was delivered. The third time, the hardware to put the frame together was forgotten. I bought my set in the beginning of October and it is now the middle of November, and I still dont my entire set. When I called the store each time there was a mistake, I get the response of "oops, let's reschedule another delivery." Save yourself the aggravation and go to a different business because other than taking your money, this place doesn't care about customer satisfaction.
Too pricey for me and cheap quality. Lots of plastic trying to look like wood
This was the worse and still going experience i ever had i will never go there ever again. Ordered a table and they didn’t have two legs. When they forget something they have to take everything back so they also took my chairs. I asked for my chairs to come on a separate delivery they came and had sharpie marks on them. I didn’t noticed until i was finished working and was moving them to the other room. Then was told they will come again. When the table was restocked because now they were sold out. I had to wait 3 weeks to get my table only come to find out they again didn’t have the legs .when i called the customer service manager he basically gaslighted me cause i wanted a partial refund. In the process i did manger to get my delivery fee back and 100 dollars back. He told me i couldn’t get a full refund if i wanted it cause i would have to pay a restocking fee. ARE YOU KIDDING ME?! You all keep messing up and i cannot a full refund back because they couldnt get it together to send me a table with legs. It makes no sense to me at all. This whole time I kept my cool. But all this and i still do not have my table. When he said that to me i almost lost it. Never again will i go back to Ashley furniture worst experience ever.
(Translated by Google) $$ heee $ hh (Original) $$heee$hh
Low price wonderful sales clerk
Elegant furniture, great customer service and fast delivery. Their delivery crew was one of the best I've seen in a long time. They assembled and arranged our furniture in a timely fashion. Kudos to the delivery team, well done.
We ordered a sofa and a large chair from Ashley HomeStore. The ordering process itself was smooth, however, the problem came with delivery and the minimal assembly required for the items (specifically drilling the feet in). Ashley HomeStore subcontracted to an outside delivery company, and the the two-person delivery crew incompletely drilled one of the feet with a screw sticking out which subsequently put a large gash in our hardwood floor when one of the delivery people moved it (by dragging it across the floor, rather than lifting), immediately followed by an attempted hasty retreat on their part. I understand that things may get damaged whenever moving is involved, however, my primary problem with this and the reason I am writing this review is what transpired next. When I pointed out the scratch in my floor that this man had just made, he opted to start yelling at me in my driveway rather than just calmly let me note this on the paperwork. Also, the other feet on both items are screwed in askew and will have to be fixed. It is extremely disappointing that Ashley chooses to work with a company that is so careless and incompetent, especially since the furniture was not inexpensive.
Beautiful and costly
We went to this store nearly 3 weeks ago and specifically asked for a table set that was already in stock. We had family coming into town and just purchased our home. They delivered our table with no chairs. We have repeatedly reached out to the store and got bounced around to different people, transferred with no answer, and promised someone will follow up, never happened. We were told they will deliver our chairs last Saturday we waited an entire day and canceled plans for a delivery that was not happening. This is unprofessional and blatant lack of concern for the customer we will no longer be doing business here.
This is a fantastic place to shop for a mattress. Ask for Nicolas. He's extremely patient, knowledgeable, and makes sure you get the mattress right for you for the best price.
Great selection and knowledgeable sales staff!
I was trying to order something online but the order wouldn’t go through so I called the store. I asked if they deliver to my location I was told yes it was a $100 delivery fee I pay when item get to warehouse. The warehouse told me when they call that they do not deliver to my location. I’m not sure why the store told me they do! I Called the store back and explained what happened and they told me they had a private company that delivers for them and they would reach out to the person…guess what? two days later no call back. I love Ashley. I just won’t order in the store anymore. If I was told they didn’t deliver to me in store why would I order furniture at a warehouse an hour and 40 min away. I didn’t want it that bad! I guess people will tell u anything for a sale even if it inconvenient you. my furniture is beautiful but it took me forever to find someone to pick it because they told me when I ordered it they could
(Translated by Google) Very good place and wonderful treatment (Original) Muy buen lugar y trato maravilloso
Ordered a bed set for my daughter in the beginning of June and was told that I would receive my order by June 11th before making the sale after the sale, was told they have no ETA for my merchandise ask to speak to management at Newport News VA and the management there handled the situation COMPLETELY UNPROFESSIONAL I will never be doing business with ASHLEY HOMESTORE EVER AGAIN
Great furniture, the higher end you go. Shipping took awhile but we also bought furniture during COVID so...When it did arrive they put it together nicely.
I bought my bed from Ashley online. They were supposed to deliver it yesterday and never showed up. I called several times but kept telling the delivery was coming yesterday.
We ordered a bed in March that came broken and with many missing parts. Every time I called customer service because they didn't even care to call us for updates, their story kept changing. We were on this back and forth for 2 months until my bank refunded me my money thru a claim filed. Ashley furniture has poor customer service. I wouldn't recommend to anyone...
I bought a coffee bar for my Air Force daughter. Paid for it to be assembled & delivered. Today, the coffee bar was delivered but was missing pieces, so it could not be fully assembled. When my daughter called the store regarding the missing pieces, she spoke to a rude individual in customer service, who informed my daughter that the missing pieces could be shipped to her in 2 wks & my daughter could finish assembling the coffee bar. My daughter politely declined, stating that I had paid for delivery & assembly. She couldn't understand why the pieces were missing in the first place & was informed that " the warehouse forgets to include pieces at times". My daughter stated that she would expect that if the furniture was used, but this furniture is brand new. Poor excuse! My daughter did not receive a phone call or email regarding the missing pieces. She only received a call that the deliverymen were on their way. Why would you send the furniture item to be delivered, if you did not have all of the pieces??!! THIS IS POOR CUSTOMER SERVICE! THE ATTITUDE OF THE CUSTOMER SERVICE REP WAS TERRIBLE!! I unfortunately saw the multiple poor reviews of Ashley Furniture after I had made the purchase. I will NOT be making another purchase at Ashley Furniture EVER AGAIN!
Friendly staff, good prices and great selection of furniture.
If you are looking for a wonderful microfiber couch with recliners go see Derwin at Ashley furniture off Jefferson Ave in Newport News VA
The Staffs there are very unprofessional, especially the last in front desk, who suppose to greet you, she is also a Sales clerk. She was very rude, no type of customer service skills. I ended up going to another furniture spot called Haverty's. They were awesome! Great southern hospitality and they know how to sell. I will never go to Ashley furniture in Newport News ever!!!!! I don't know why they ever received 5 stars!
I wanted to order a blue cabinet however; it was on line only..Couldn't find another one, in the store..Staff was very friendly.
I purchased a nice affordable sofa bed. But the only thing that I am not satisfied is the Delivery is too long wait 14-18 weeks that's crazy
Staff was friendly. I love the layout of the store. Very organized.
Lead time for the couch I purchased was set at 4 weeks. Ok fine, no problem just so long as it arrives right? Saved the date, just found out from "customer service" that its actually 12 weeks and that this new date is not guaranteed in any way, nor was the old one a real delivery date. I will never buy furniture from here again. One or two days would be one thing but 8 weeks! I could've gone to Ikea and had a couch the same day. So apparently I paid this company full price for the "idea" of getting a couch and not actually getting a couch. No communication has been made by the company to let me know that the date changed or why my couch needs to sit in a warehouse for 8 (possibly more! Remember no guarantees!) weeks before delivery. Nor has there been any sort of set date for when the couch will be delivered. God, I wish I'd checked the reviews before buying because it sounds like this is the nasty trick they pull on everyone, pay for furniture they have no interest in delivering.
I will never purchase furniture from them again. My husband and I purchased furniture October 10, 2020 and still have not received the bedroom set we purchased. It's been nearly 6 months and they told us at time of purchase up to 12 weeks. It is far more than 12 weeks. Whenever I call they say, it's because of COVID-19. I understand the COVID-19 delays, but 6 months ! I'm so very unhappy right now and will be reporting them to the better business bureau. I have nothing to show for the money we paid this company. This is not how you keep customers.
I have bought furniture from Ashley’s furniture from another part of the state, so came to this one when we moved to Williamsburg. The kitchen table display had 4 baskets with it , but when mine arrived, I thought they were just forgotten. I called my sales person who told me, “oh honey, you don’t get those”. I was upset but just asked her to tell me where they purchased them so I didn’t have to look around town. No response. Then I was looking on the Ashley website and the baskets did come with it. In fact, every other website that sold that brand /model table , the baskets were included. I took a screenshot of Ashley Furniture’s description that the baskets were included. Texted to my sales rep. Who then said she would check on Saturday (this past Saturday). As of this moment, no response. Further, the 2,000 dollar couch I purchased came with dirt spots and the carriage cover under the couch had 3 holes in it. They were very nice and said we’re going to replace a section but called them back and left a message to find out what exactly they are replacing since the couch came in 3 sections. No return call. Now, tomorrow I will reach out to the store manager for his/her involvement. I am exhausted with this poor service, especially since I spent $3,000 on my purchase.
Big shout out to Derwin and Cassandra for helping us with our furniture purchase they're amazing!! Thank you
Ashley Newport News in the worst store to purchase furniture. I went in to purchase on two occasions and each time there was an issue!!! Lisa the assistant manager refused to help the situation and talked very disrespectful !!! There has not been any good experiences at this store and if I could give 0 stars I would!!!
I visited there today with my daughter. She spent over $2000 on a bedroom set and was told with a witness that the bed was in stock and would be 3-4 weeks. Even though she didn't want to wait that long she agreed because she liked the bed. They said they would call and never did. So she called them and after being told the bed was in stock they proceeded to tell her it wasn't in stock and could be 12 weeks. That wasn't what she was told in the beginning and has been lied to repeatedly. Today we went to the store to try and get the truth and we're lied to once more by the assistant manager and the original salesman. I have never seen such bad service. They lost a good customer today. They just had to be honest from the beginning.
Don't sleep looking hers before you decide to purchase.
Alexis was great! She was so honest with her recommendations and getting us in and out with no problems. Would highly suggest anyone ask for her when dealing with getting your home set up!
They don't take the credit option advertised on their main website. Who does that?
Amazing job, the representatives at this location worked with me and were very nice! Waiting for my delivery today so, hopefully everything goes smooth from the delivery service. Everything went smoothly and currently enjoying the living room furniture. If the service is the same I will definitely be back for a recliner soon!
Everything you need. Shayla and Cassandra are the best.
Overall experience was ok. Probably will not buy again from this location. Overall customer service representative could use additional training on proper etiquette when dealing with customers and not being confrontational towards customers when customers are asking about policies and procedures.
First time visiting this store. I found a great selection of furniture, looking for recliner loveseat. Very helpful and friendly staff.
DO NOT BUY FROM ASHLEY. THEY ARE NICE UNTIL YOU BUY FIRST OF ALL. SECOND OF ALL WHEN THEY TELL YOU ITS 12 WEEKS. THEY WILL LITERALLY WAIT TIL THE LAST DAY. I ORDERED MINE NOV. 6. STILL DON'T HAVE IT. WHEN THEY SAY THEY WILL DELIVER IT, THEY CALL YOU 15 TIMES, NOT EXAGGERATED, AND DON'T EVEN SHOW UP. CANCEL YOUR ORDER IF YOU CAN.
Great customer service from Shaila
I will never, ever shop here again. Customer service is HORRIBLE!!!!! I suggest that anyone that's thinking about purchasing anything from this store, try Rooms To Go instead. I'm soooo glad my account with Ashley Furniture Store is now Paid in Full, and I will never have to deal with this company again.....🙃
Great place to find furniture that will last!
This is the first time I have ever bought anything from Ashley. When our new wood bed frame arrived, we found the box was damaged. So I unpacked each piece and looked at it to find two pieces damaged. I called immediately and sent pictures of the damage in and was told someone would call me back within 48 hours. After double that amount of time, I called the number again and was told that someone would reach out to me that day to let me know what would be done about my damaged parts because I cannot put the bed frame together without them. A whole 48 hours later and still no phone call. I had planned on buying more furniture, but I will be taking my business elsewhere. If you want a company that will do as they promise and stand behind their product than shop elsewhere. UPDATE: Our damaged pieces arrived with no communication from the company that they were sent. We proceeded to put the bed together to find that we had one incorrect piece and were therefore missing a piece. So we have to wait again to assemble a bed. We will be finding another store to shop at from now on. I do have to say the number I called to get help were the nicest people.
We purchased our beautiful dining set on 09/07/20 and it arrived today 12/5/20. In the very beginning I was very disappointed with the way that things were handled. Several date changes and no one could give us accurate information... We were having to call them to find out about any changes.... Now yes we are aware of COVID and everything that it is affecting but it was still a very frustrating process up until a few weeks ago. We had began to work with our sales person and were actually going to cancel the order but the store manager Cassandra called and did all that she could to help us. Here we are a few weeks later and we have our beautiful set. So at the end of the day I have to thank Cassandra, Alexis and the rest of the Ashley Homestore team here in Newport News, Va for turning my terrible experience (in the beginning) into a great one! I am in love with my dining set and the service that we have received overall! You will continue to have a loyal customer in me...
Absolutely awful! We ordered our bed frame back in September from Mary Johnson, waited our allotted time NEVER heard back from the store until we called to find out what was going on then we were told it was delayed. Waited out allotted time AGAIN only to never be called back until WE CALLED only to be told it had been DELAYED AGAIN!!!! I do understand there is a pandemic going on, but the only thing that’s worse then sleeping on a frameless bed is their lack of communication!!! I AM NEVER BUYING FROM HERE AGAIN! Nor would i ever recommend them!
Won't be shopping here anymore..
We ordered furniture back in September with an estimated date of the first of October. Delay after delay, out furniture finally arrived on November 16th. Which we were understanding, as we know the virus has put a wrench in a lot of stuff. The problem is we told the person who called our situation with delivery that we were not sure if it was going to be Sunday or Monday. She said that was no problem and we tentatively set it for Monday. She said if something were to change, just to give them a call, so we did, all of a sudden the tone changed and we can’t change the date. We have worked around their delivery having painting and some renovation done, and now it’s an issue. We have the living room and 2 bedroom sets left to replace, but I think we will be trying another store next go around.
I ordered a table for my anniversary present to my wife two months ago and on the delivery date they tell me they don’t have it they don’t know when I’m gonna get it and there’s four people ahead of me. Then they want 20% restocking charge to give me my money back. I would give them zero stars if I could. Very unhappy with Ashley furniture.
I should’ve known from the moment I went to look for Furinture how unprofessional my first impression was as a customer...BUT I still gave it a try...my sales associate was okay she told me from the start my delivery would take possible 2-3 weeks which was okay...I had the same number through the ENTIRE process, expecting a phone call once the 3rd week approached to receive delivery information...yet no call...I call, call, and call no response to my voicemails or calls from any one at the Newport News location...yet finally when I do get in touch a week and half later my sales associate tells me it will be another 3-4 weeks until I receive my items because the truck was in a crash.....which I understand BUT WHAT I DONT UNDERSTAND IS WHY DID I NOT GET A CALL, EMAIL, TEXT WITH THIS INFO???? she told me because I kept calling....and she finally answered telling me that happened a few days ago....I ended up emailing back and forth with a someone from the company to get my items delivered...yet when delivered they had the wrong sized items so I had to wait yet again!!!! And for the trouble?? I receive a $150 coupon from Ashley furniture that can’t go towards the items I waited OVER 2 months for.....HAHA! Long story short...do NOT BUY HERE! You will be disappointed from the moment you lock in a contract...They never answer the phones, they rush you, the associates do nothing to assist you...I have patience because I understand working in a demanding field however the associates there really just seem lazy and don’t care of a clients best interest...
Called to get a price on a bed and a sectional that I would like to purchase. The lady that answered the phone was far from pleasant. I didn't even get a chance to ask about the sectional. She sound like she don't want to be at work ((huntching my shoulders)) If that's the case she should have kept her you know what home. People fail to realize that good customer service is extremely important. I recommend that she go home, revamp and hit the reset button before Ashley furniture lose another or maybe even more customers.
Very nice store. Huge selection of in stock furniture. Very helpful, friendly sales staff.
Salesmen are extremely unprofessional and discriminatory.
Sales person was rude and not very friendly. We ended up purchasing a table for our daughter and when we were paying for the table, the cashier gave the impression that were bothering her with all of the questions. The sales woman's told us to call right away to the warehouse before we go and pick up the merchandise, the cashier told us we did not have to call before we go. Just to call them when we are on the way. A little confusing. We will see what happens when we arrive at the warehouse to pick-up the table. We will not shop at this store when we visit Newport News in the future.
Lots of great stuff at decent prices. Shala was super helpful, listened to us and helped my mom home in on what she really wanted.
Super good. A lot of great choices
I had a great time with Shonda she got me everything I wanted and took all the time I need anyone looking for furniture go to Ashley furniture ask for shonda
Great place with friendly people! Salesman really worked to get the price down
Seems like a nice store but customer service doesn’t seem like a priority. I was not greeted when I walked and and none of the associates offered any help. Walked around for about 15 minutes with no help then finally gave up. Will not be spending my money here.
Would not price match another local store plus charge extra for local delivery.
Its easy to place an order with this company online, just don't actually expect it to arrive when they tell you. When they send an email that says Items Arriving by In-Home Drop-Off (Assembly required) Delivery scheduled for Tuesday, May 19, 2020 thats just a suggestion and it means hopefully they will ship your item by the expected delivery date. Oh and update the customer, they don't do that. Just expect to not work if you actually want to be home to be there when your furniture may or may not be delivered. I would tell you the couch is comfortable but I still havent seen it yet. Maybe in 3-5 business days.
I was in that store for TWO hours getting my info put into the system and getting approved! The guy spelled my name wrong, did NOT explain my options to me! Quoted me the wrong price from the beginning and bc I wanted the set badly, I had to settle for the new price! Very frustrating!! They need to do better with training their people! If I could give that store 0 stars I would! The guy should have been shadowing someone that KNEW what they were doing until he learned the ropes! He missed paperwork to give to me, ran my credit incorrectly! I will NEVER purchase from Ashley’s AGAIN after my experience! Do better y’all! Bc I’m telling EVERYBODY I know to NOT go there....EVER! Not even if all furniture was $1‼️‼️‼️
The store is well decorated, but the sales associates are so disconnected with their potential buyers. Didn't make me feel welcome, also the prices are crazy high. U can get better quality buying your furniture at Costco.
The furniture at this store is good, but the delivery and customer service afterwards is not to good. They deliver my bed without the rails or the row slats that was suppose to come with the bed. When I went to the store they told me I wasn't going to be charged for the row slats but I was and they said it would come off my card in a month. Here it is 7 months later and I'm still getting the run around from both the furniture store and synchrony bank who aren't talking to each other about it! So be careful when you buy from them and make sure everything is listed be you pay for anything!
Home furniture was have a sales on bedroom good employees good items
UPS messed up a delivery to my moms house. I had ordered her a mattress while I live in a different state. UPS had no answers to help at all I texted Ashely home store and they texted me back with a service they provide I explained the situation and they issued a reorder with no hassle what so ever.! Mama’s got a brand new bed and I’m grateful that you still have companies out here that honor the consumer. Thank you
I am a first time buyer and I came in today for a sectional couch and bedroom set. I was politely greeted by Melissa. She was VERY professional and helpful. I was worried that the associate would be pushy and rush me into something I wasn’t comfortable with, but Melissa was very resourceful and patient; she went above and beyond to ensure I found what I wanted in my price range. I got everything I needed in one quick visit. Ask for her during your visit, you wont be disappointed!
Awesome
Just avoid Ashley Furniture. Their service and quality has gone really downhill. Most of my house is furnished with Ashley Furniture that I bought over the past 10 years, but i wont buy another thing from them after my latest experience. The store experience was great, everything went smoothly and they let me know my product would be delayed because it wasn't available right now. We understood and purchased. Fast forward a month later when they finally deliver the entertainment center we bought. The delivery people were in and out incredibly fast and by the time i finally got to inspect the unit, I noticed that it was broken and pieces were missing. I called immediately and got a very rude answer that they cant turn around and pick it up (this was 2 minutes after they left) because they have other stops and other customers and that "I should have refused it when they delivered it" eventho they were in my house for a total of 5 minutes and were gone before i even got to look at it. I finally get escalated to corporate and they swear that someone will be by to pick it up today (the next day) before 10 am. 10 am rolls around and no one is here to pick up the damaged united. In fact it is 5 pm now and still no one to pick it up. So now I am sitting here with a damaged unit and the company has lost all credibility to me. Edit: As I mentioned on the phone when you talked to me after the fact, They never rang the doorbell so not sure how I was suppose to know they were at the door since I dont check the door whenever my dog is barking. Also I was guaranteed they would be there before 10:00AM and they showed up at 1:00 PM after I told you I had an appointment after 10:00AM.
Andrea was wonderful but trying to get through to the parts department was not!
I have been waiting on a foundation (box spring) for my son’s bedroom set for almost a month. I was told it would be delivered on a Saturday but due to the warehouse not having any trucks, I would have to wait another week. I will never buy anything from Ashley’s, and recommend you do the same!
Ordered online and had items delivered which turned into way more trouble than it was worth. When I finally found out which day my item was scheduled to be delivered, I called to see if I could change the day. I work full time and can not take off work for a furniture delivery. It took being transferred 3 times and being on hold each time to find the right person to talk to. They told me they only deliver to my area two days out of the week, both of which were weekdays. The time of delivery can not be scheduled, either. I decided to ask someone to leave their work to be at my house for the delivery. The e-mail said the driver would call 40 minutes out, which was no problem, since the person coming over was 15 minutes away at work. I get a text saying "your delivery will be there in 10 minutes". I frantically call the person to rush to my house in time. The driver calls me moments later saying "you're not home, if you're not here soon I am leaving" and I literally am a teacher begging this man to wait on the phone in front of my class. He didn't seem to care when I told him I was expecting 40 minutes notice. Two minutes later, I get another phone call from a lady saying the exact same thing. Thankfully the person going to my house made it just in time, but the whole experience was very stressful with someone with a full time job. The 40 minutes notice that I received via email was a complete joke. I would NOT recommend delivery to anyone with a full time job, unless you have people over the age of 18 hanging out at your house all day waiting for a furniture delivery.
Great place to shop.
(Translated by Google) A lot of variety of furniture for all tastes, from room games for children, adults, board games and dining rooms and a variety of matres, paintings, the very good customer service orient the prices very well and the offers convinced me. 🚪🛏🛋🏘🏠🏡🧸🖼🖼🎭🎨🍽🏺 (Original) Mucha variedad de muebles para todos los gustos, desde juegos de cuarto para niños ,adultos, juegos de sala y comedores y una variedad de matres, cuadros, el servio al cliente muy bueno te orientan muy bien los precios y las ofertas me convencierón. 🚪🛏🛋🏘🏠🏡🧸🖼🖼🎭🎨🍽🏺
Over priced for what it is, low quality.
Items were delivered damaged. Customer service was horrible and reason why I returned every purchase ordered.
Their inventory is mostly online
Mississippi was an awesome assistant and helped immensely
They sell junk furniture that falls apart with months!
Very friendly and helpful update they were nice at the sale but the recliner has broken twice replaced once under warranty after 2 months and broke again after 18 months not under warranty even though the manufacture warranty say 5 years on the mechanisms got the run around between the store and the manufacture if you buy here definitely buy the extended warranty if you want it to last as long as the payment good luck Buy Lazy Boy that recliner has lasted 15 years and going strong
Furniture shopping can be a hassle but it's great to know that I can get in here and be treated with the highest customer service. Thanks to Mr. Derwin!
I WILL NOT BUY FURNITURE ANYWHERE ELSE😁. I'm a Ashley Furniture🙌 Lifer💕💞💕. This should be your only furniture shopping stop tooo👍
Went with a friend of mine who is looking to update her furnishings, beautiful selections!
They have a very nice selection of furniture. They had an amazing black friday sale going on. Mr. Smith was very nice, attentive and informative. I will be shopping here again
Good place, good service but high prices
Absolutely horrible experience with service department. After one month of use one of our nightstand drawers has broken. We had to wait 2 weeks for a technician to come out just to tell us he could not repair it. We were supposed to receive a call from service on Monday to arrange for replacement. No call was received. I called on Thursday and arranged for delivery of a new nightstand for Sunday Nov 17. On Friday Nov 15, I received a call stating my delivery date was changed to Monday Nov 18. That is not enough notice to arrange for a day off from work. At this point, I was now working with Kathy Ross. Kathy arranged for the new nightstand to be delivered to a store 30 miles away so we could exchange the nightstands there. This was supposed to happen on Wednesday Nov 20. As of today, Nov 23, this has not occurred. Spoke with Ms Jefferson today. She stated there were no nightstands in the warehouse and none available from the vendor. I called and spoke with Cassandra, store manager. She stated there were 25 nightstands available in the warehouse. We also had many problems with our initial delivery. If you purchase furniture from Ashley, be prepared for multiple delivery and service issues.
The staff are very helpful and I love when they have 50% or 60% sales. Plus be sure to look online because something you really want may not be in the store but they will be happy to order it for you at the discounted price. I love the bed I bought. It's heavy, made of wood, and very sturdy. The hubby wanted a platform bed meanwhile I love tall beds. So this bed is everything we were asking for.
The salesperson that waited was very professional. He was helpful and very accommodating.
Worse customer services ever
Awesome service, great selection with unbeatable prices.
This store is well put together and very professionally staffed. Its not huge so you will see a limit on styles, but its right on for the price point. We walked in on a 40%off sale. Which was cool. So I would first say, only shop the sales. I would have a fit if I had to pay a thousand dollars more on Friday than I do on Thursday. I did learn this, their online prices always beats the instore list price. Soooo Online It Is!!!
The furniture at Ashley is really nice and a wide variety of styles. The quality has always been great for me. The buying experience is pretty swift and painless. There's very little upselling, generally around the protection plan.
Great customer service!
Enjoyed my experience definitely will be buying again from Ashley
Big sale only this weekend
Very bad experience, I will never buy here again
Never again will my husband and I purchase any furniture from here.
Very unprofessional!!! If I could leave 0 stars I would. I was quoted a delivery of 2 to 3 weeks and still haven’t received it. Ive been calling the salesperson and management who are not returning my phone calls in fact calling my husband “they couldn’t get a hold of me” but when I called back they said that was the number I gave them not true . My husband calls me upset they told him October 2nd. I called back they ignored my call twice I called from work number and they picked up . When Cassondra told my husband they couldn’t get ahold of me I have called her twice I’m very upset . This is the 3 rd furniture set I had picked out because the other 2 sets were not available till October. I have never felt so disrespected as a customer . I have been in my new house a month with no furniture and having 55 people over this weekend for my daughters birthday party and have no living room furniture. I have left a message and called twice to Cathy Ross and have not received a call back ! I need someone to fix this this is absolutely ridiculous!!!!
**UPDATE: 9/17/19/FINALLY received the replacement parts I was needing after 7 months on 9/12/2019 HOWEVER conveniently they sent the refund check of $100 they offered me to the WRONG address!!! You sent the parts to the correct address but not the check..Hmm** ****UPDATE: 8/29/19/// I have ALREADY sent emails with detailed explanations along with my own pictures!!! What else could you all possibly need to resolve the issue?! Let’s see how long this takes to “RESOLVE”**** Well where do I begin... We are a military family that was overseas for 7 years. During that time we purchased numerous Ashley Furniture pieces from our store on base so when we arrived stateside in January we were super excited to go to Ashley Furniture to purchase items for our new home even though people told us to avoid them. In February of this year we went to the Newport News location and spent about $5,000 in their store. About $3,800 on a couch and $1,000 for a new mattress and box spring & then bought Tempurpedic pillows!!! When our couch was delivered I instantly noticed all these treads that were coming out the couch cushions. As if they were in a rush when they made it. So in March I initiated the claim with Furniture Options. A few weeks later they sent out one of their representatives to take pictures and assess the damage. He then told me the Couch was definitely poorly made and he would put in a work order to get the right piece completely replaced and then cushions covers for the remaining pieces. So I patiently was waiting for someone to contact me. A month goes by and NOTHING! I call them...They said they would “RESEARCH” it. ANOTHER MONTH goes by and NOTHING! I call AGAIN! Still researching! Another month goes by and and by this point I’m mad and they get it delivered like TWO weeks later! So they deliver the Right side part (it’s a 3 piece couch) but now I need all the other cushion covers that need replacing ANOTHER TWO months go by with me making NUMEROUS calls & finally they send that same guy out! He brings the cushion cover for the left side but then realizes that the other TWO CUSHION covers he brought DO NOT fit the TWO INNER cushions. They were for the right piece which had ALREADY been completed replaced! I’m so annoyed and I tell him well it took almost 4-5 months to get to this point! I then ask him will it take that long to get the correct ones I need. He brushed off my comment and said he’d be back the following day (which would’ve been a Friday) or if not Monday. Do you think this man came back?! NO! TWO WEEKS later I get 2 cushions covers from UPS. STILL the wrong ones!!! I call customer service they say they will order the CORRECT ones AGAIN! TWO weeks later (which was yesterday) I get the cushion covers the last Representative I spoke to ordered....AGAIN the WRONG damn thing! Like how many times do I have to explain myself till we get it right! Do you know how many times Representatives said they would look into it and have someone call me and NEVER did anyone call me to update me!! As someone who has previously worked in retail this is completely UNACCEPTABLE! At this point it seems like my issues will get resolved NEXT YEAR & truthfully you all can come get your couch and REFUND my money back! I’ll take my business down to Haynes or Rooms to Go! Somewhere that I’ll be respected as a customer and where my concerns will be heard!!! I seriously NEVER want to do business with you all! I called customer service AGAIN yesterday and she gave me an email address where she told me to send pictures and detailed information. She advised me no one would reply back to me as they only read those email but don’t reply back! Well I guess my email got someone’s attention because I received a reply back! Let’s see how long it CONTINUES to CORRECT this issue! Or just give me my money back so I NEVER have to deal with you people again!!!! Avoid this place by all means necessary!!! They do NOT value their customers!!!! And to think I was thinking about buying more furniture from them in the future....NOT ANY MORE!
If i could have rated MINUS stars, i would have. They are unprofessional and just plain crooks. I normally post only positive reviews on Google but this experience was too glaring to not bring to attention of unsuspecting shoppers. This is for the Ashley Furniture store on Jefferson Avenue, Newport News, VA. They take furniture prices off the Ashley website, double the price, then advertise a half off sale. Then they mail out coupons for $500 off $1000 spent. I went into the store to explain i got the mailer the day after i made the purchase and was told i had received a better deal than the mailer since they sold me the furniture at half price. I came home, checked the website and the furniture was listed, regular price, NOT on sale, for the "sale" price i was charged in the store. When i called the store to complain, i was told they are a franchise and can put whatever price they want on the furniture !!! And it begs the question, WHY would a customer even care that theres a difference between the Ashley website and the Ashley brick and mortar store? Since when you look online, you put your zipcode in to find nearest store, the customer is led to believe they are looking at the website for THAT store.....another Ashley Furniture illusion !!
The furniture quality is bad. The good news is that they replaced or repaired the furniture. However, it gets a little old having to keep calling them back to fix another problem. Getting through to their customer service is very difficult as well. I would not buy from them again.
I will never order from them again. Purchased 8 items , only 2 items arrived on time and correct. Only reason we purchased from Ashley furniture was because we were told it was available, when rooms Togo did not have anything available until the end of the month. Well.... couch, sofa, loveseat- arrived in wrong color and had to reorder. Now we are waiting 3-4 weeks before we will POSSiBLY receive them Tempurpedic mattress- arrived on time but wrong firmness Oversized chair and ottoman- only chair arrived on time. They were not even going to tell us the ottoman was on backorder until the day of delivery and the items were already dropped off! Don’t even have a date for it yet Desk- we received PART of the desk but were told we’d have to pay another 699 to get the whole desk! After we already ordered and paid for the desk! Mind you, the piece delivered was only an attachment that can’t even be used on its own ... not what we asked for or purchased. Had to argue with store management / corporate to get the actual desk at no cost seeing as how we already paid for it! Bed frame and chair are the only items that came in so far and on time. We were called night before delivery to confirm next day delivery. She said they don’t have a 5 hour window yet but will call in the morning. No one called for the 5 hour window, instead they called to say they were at our house. As I rushed home to meet them, I tried calling them back to let them know and the delivery guys wouldn’t answer, come to find out he’s sitting outside my house on his phone the whole time and just not answering my calls. Management doesn’t do squat for you but apologize and say that’s all they can do. If I would’ve known none of our furniture would be here on time, we would’ve purchased the ones we wanted from rooms Togo and probably not had this trouble! It is such a stress dealing with them and no one has anything correct there!
We bought a bed from this store during a Memorial day sale, we didn't receive it until late August. Over that 3 month span, they had to special order rails and reorder the headboard twice due to it breaking while in the possession of the company that delivers for them. They gave us a $100 gift certificate, but I will never spend another dime with this company again. I highly suggest you think twice before making a purchase here.
My family and I were in the market for a new bed for my oldest daughter as well as a kitchen table. Our saleswoman, Samantha, was very welcoming and provided us with a few suggestions to look at. She wasn’t pushy like some other furniture store sales people are, which we appreciated. Samantha let us wonder around and any questions we had for her were answered. Her knowledge of Ashley products is amazing and she made our visit seamless from start to finish. She even called to give me an update of my order. Also, Mrs. Askew (Customer Care Rep) was so helpful when I came in a couple of weeks later to change my order from pickup to delivery. Overall great experience thanks to these two outstanding ladies.
Travaris was nothing short of amazing. Friendly, inviting, and very knowledgeable yet very mindful of not crowding out space. He helped us get the best bang for our buck.
I went to the store and buy a couch the sales associate told me that it was a real leather and if I get the protection plan you’ll get a protected for five years Covers any pealing, tears electronica problems they will take care of it for me for five years now the couch is Peeling off when back store talk to Manager they to me it’s not really leather and the protection plan don’t cover that They give me Someone in corporate to talk to I called 4 time left massage still No respond from her this is my last time I will but anything from them
Love there store There prices are great.
ASHLEY FURNITURE IS THE WORST EXCUSE FOR A BUSINESS I HAVE EVER HAD THE SEVERE DISPLEASURE OF SUFFERING THROUGH WORKING WITH. I wish I could give Ashley less than zero stars. I would never wish dealing with Ashley Furniture on anyone, even someone I hated. I don't even know where to start with how TERRIBLE this USELESS company is. They disgust me. I have never complained before, online or in person, but truly I am REPULSED by Ashley and all of their employees. First I was sent broken coffee tables.. Twice. Fine, that happens, I guess.. They blamed UPS delivery and said it wasn't their fault. But then the day before ASHLEY was supposed to deliver my goods themselves, they called and said they lost my dining set and it wouldn't be arriving. Still, at this point, I was accepting that things happen. Well the DAY OF delivery they call me to tell me they broke my entertainment center, so I was just getting the couch I ordered. Let me break this down. They broke my coffee tables, then the replacements, then they lost my dining set, and then they broke my entertainment center. The couch delivery was more than 45-minutes late but that is the least of m,y worries. I have been ruthlessly bounced around their customer service lines. This is no exaggeration, they have put me on hold for 50 minutes one time, 45 minutes another time, 36 minutes another time, and 20 minutes 2 times in a row where they immediately hung up on me after 20 minutes. I have been promised a refund by multiple people and have not received it. I have been told I would receive a call back about my issues multiple times, and have not received them. Only once did someone follow up with me, but she offered no solution. She simply told me, again, that my entertainment center was broken. Wow, huge help. They have promised me my refund, but refuse to send me a confirmation email. When I finally got through to someone after the 50-minute hold he said he was going to take care of it, then transferred me to someone who wasn't at work, so I got their voicemail and the call disconnected. This is what you can expect from Ashley Furniture. It has truly been a nightmare. There is no way this business should still be open. They are a putrid establishment with what is quite literally the worst customer service I have ever had the displeasure of experiencing. At one point before I was demanding and fighting for a refund on my goods that NEVER GOT DELIVERED, the customer advocate said I could "rent a uhaul and go buy something new, and set it up myself" and that they'd reimburse me for the uhaul. This is not a joke. In paid for professional delivery and installation, and when they could not deliver the majority of my order, they told me I could have the privilege of renting truck, buying more furniture from them, and setting it up myself. God knows I'd never see that reimbursement. It's proving near impossible for me to get my money back on the furniture they never even delivered to me. Stay away. Stay far away. Go to Rooms To Go. I went their today, had AWESOME help, got better quality stuff for the same price, and it's getting delivered on Monday. Where as Ashley lost my stuff, was already taking 3 weeks to deliver it in the first place, and then had NO ETA AT ALL on when I'd get my replacements for what they broke or lost. ASHLEY FURNITURE IS THE WORST EXCUSE FOR A BUSINESS I HAVE EVER HAD THE SEVERE DISPLEASURE OF SUFFERING THROUGH WORKING WITH. I legitimately hope they go out of business. Like tomorrow. Like yesterday. As soon as I get my money back for everything they lied about.
We shopped here in hopes to keep our monies within the local market. Lesson learned, next time I will purchase from Overstock or Wayfair. The sales associate was great and well worth the one star. That's where it stops, the delivery was scheduled for Monday, never got a call the 6 hour window came and went. Called the scheduler who referred me to the store, the people at the store were very offended that I was upset that the furniture was never delivered. I was apologized to, told I was going to get refunded the delivery fee and get it delivered soon. A week went by nothing. Called the store again, finally got the delivery scheduled on THEIR time, not ours. Very frustrating. Called the store two weeks later, still no delivery credit on my card. Chris, the store manager, said this had never been brought to his attention. Customer service is lacking at best, I was told that since this was a under a $500 purchase it wasn't worth his time essentially. What ever happened to just good customer service regardless?
In all my years of purchasing furniture this has been the worst experience ever. I was paying on a bed set only to find out it was discontinued after I gave them my money. I found another set I wasn't totally satisfied with it but so much time was wasted it had to do. The ladies couldn't transfer my money so I had to come back another day, more time wasted. When I came back that Monday it took them an additional hour in a half to get my papers prepared. Delivery was supposed to be between 7am-11am I got a voicemail later that evening stating the hours changed after I confirmed with them. The delivery men were nice but the drawer on the bed was broken and I found out I needed a box spring for the bed. The first storage bed was bigger with more draw space and did not need the foundation. I now have to wait for my drawers to come due to them being damaged and take more time to price box springs. This process has been mentally draining I will not be purchasing furniture from them again.w
Very helpful staff and lovely furniture
Have been dealing with Ashley Homestore for decades. Love their furniture, quality, and service. Never a complaint about anything through the years...Highly Recommend Chad Hanson as we’ve been very pleased with him as our sales representative in the Newport News Store. Go see Chad and highly recommend Ashley Homestore !!!
(Translated by Google) Furniture quality (Original) Calidad de muebles
Andrea was the best!
Great selection and reasonably priced..
Bought a couch at 50% off!
Prompt services. They honor prices online. Bought a new set within 20 minutes.
So. The table set I Purchased so far looks very attractive and I intend to test it out later but the issue that is very frustrating and unprofessional is how the delivery service works for this company.The delivery was supposed to be made on Tuesday between 2 and 6 PM I had to call three times and still no one came to my house and the only thing I got was an excuse that they didn’t have a number to the delivery people it was a third-party company that they hire to help make the deliveries for the company this is completely Unacceptable. I spoke with a sales representative by the name of Christine over the phone who told me that after my delivery I should call so that they could refund me at least the delivery price for all of the inconvenience so today I’m trying to call the office and the phone is off the hook I will be trying again very shortly or I will be making a drive up there in person so that I can get a refund for all the inconvenience of having to leave my job in our early to get home drive a half hour across town to meet the guys to deliver the furniture on a different day than what was scheduled if you’re going to use a third-party service you have to take responsibility For having a way to inform the customer that the persons are going to be late and act quickly so that customers are not nervous about what they spent their hard Earned money for
Worst service I have ever received ! Bad customer service, asked to talk to manger and told I would be called back 5 different times and never received a call.
Not impressed, some stuff they sell is good, a lot of it isn't. If they deliver something and there's a problem with it, DO NOT accept it, Ur stuck with it.
Ms Mississippi was wonderful! Greeted us at the door and asked what we were looking for, pointed us in the right direction and told us about all the sales and discounts that day so we ended up getting a sofa and finally getting the mattress we’ve been wanting and Mississippi wasn’t a pushy sales person at all! We loved her honesty. She made sure we walked out satisfied, made sure we got our free pillows and worked with my work schedule to make sure our furniture got delivered on a day I was off! Absolutely recommend her! 10/10!!
We purchased a King Panel Bed on 25 May 2019. It was to be delivered to the Newport News store on Wed 29th, so we could pick it up. We called to check, it was still in Va Beach, to be delivered to NN store on Thurs 30th. We called Thurs afternoon as we STILL had not heard anything. We were told it had not been brought over. So we had it scheduled to be delivered to the house on 04 Jun..The delivery men were good and even took pictures of a few places that require touch-up stain. We were told that someone from ASHLEY would contact us to schedule time/date for them to come out and do the touch-up. On Thurs, 13 Jun, I called the delivery number and was forwarded to ASHLEY, where I left a message at 0945. Today is Fri 14 Jun and we have STILL not received a call back. VERY Poor Customer Service.
Good selection, staff was very friendly.
AWESOME place for great furniture
Bought our livingroom set here. Waiting for it to be delivered
Don't go in there unless you have money
My husband and I bought a couch from here. We had a bad experience with multiple employees being rude to us. We complained to the manager Robin, who was very nice, and she said she was going to refund us our $86 delivery fee for the inconvenience. However we never got the money back. We called to check on it and never got through to her personally. This was a month ago. I left a bad review on here and my husband got a call the next day. They refunded us the delivery fee and taxes, which was $180+. They also said they are mailing us a gift card. Our couch is perfect and Ashley has great furniture. Hopefully they work on their employees customer service. We are happy with how they handled things after the review, just wish that it didn’t have to even get to that point.
UPDATE: I HAD left a good review a year ago, but now it's a different story. After walking in and looking for end tables and night stands, i found out that you can't find a simple small square table of any kind for under $200. That in of itself is ridiculous, but then i walked around that store for over 20 minutes struggling to find prices on more than half of anything i looked at, and not one sales associate stopped to ask if i needed any help. As i was leaving, i was finally approached. After stating my needs, i was told my product was all over the store, and the associate simply walked away. Horrible prices, horrible customer service. TJMaxx is way better.
Went looking for a dining room table. The sales person was ert and understood what we eere looking for made suggestions to acquire a table at an affordable price. When the extra mile for us. Very hood place for service.
Had a very unpleasant experience today at the Ashley Homestore in Newport News, VA. The salesperson, Chonda was extremely rude, very pushy, unpleasant, and overall seemed to only care about making a sale rather than providing great customer service. If we weren't loyal Ashley customers we would have left and made our purchase elsewhere, as there are many options available in our area. I will commend the associates at payment processing, Chela and Katrina, Ms. Andrea Fitzgerald and Christina, the assistant manager. They were the epitome of what anyone should expect when shopping at an Ashley Homestore.
Don't ever buy furniture from this place the people are unprofessional.
Great customer service. Nice quality furniture. Make you feel right at home
Super Place!
Wish I would have read the reviews before I purchased my sectional. It's been a nightmare for the past month going on two. Never again nor would I ever suggest anyone I know to buy. The delivery people don't quality check to see if the furniture is damaged before bringing it to your home. Their only job is to drop it off for the over priced delivery charge. ****Update: Feb 20, 2019 Ashley Homestore Aka Grand Furniture HAS NOT REPAIRED MY SECTIONAL! I have been back and fourth with their lazy repair people "Furniture Options" Aka Grand Furniture/Ashley Homestore for over TWO MONTHS! At this point I'm furious!!!! They keep playing games with me! Everytime I've called they'll pick up and hang up on me. Have me on hold for long periods of time, never come to the phone and send me straight to Ms.Taylor's voicemail or pass me off to someone else that gives me the run around. I've left messages for Ms.Taylor but she doesn't return calls. She just avoids me by sending letters in the mail. DO NOT GIVE THESE PEOPLE YOUR HARD EARN MONEY! You are better off paying the extra money and purchasing from HAYNES FURNITURE OR HAVERTY'S. I wouldnt give them any stars if that was an option. To whom ever your customer relations person is that replied to my review, I don't care about the $100.00 dollar gift certificate that was given to me. It doesn't make up for the stress and the run around that this company has given me for the last TWO MONTHS. That gift certificate can never compensate for any of the poor customer service I've been given.
Nice furniture at a great price. Friendly sales staff. Ask for Ryan!
Great place, great deal on the couch I ended up getting. "Mississippi" was super helpful and very nice.
Dont shop here Very prejudice.
Good store for furniture but no area rug selection.
Since I purchase my furniture 2 years ago , my power on my love seat went out. I have the extended warranty plan, that I purchased for over 200 plus dollars.THEY WILL NOT REPAIR MY FURNITURE. Please if you go to Ashley Home Furniture DO NOT GET THE PROTECTION PLAN, THEY WILL NOT REPAIR YOUR FURNITURE.
Stay away from that store, they delivered defective products, gave wrong information and still asked me to pay 20% to return their defective products. Once they get to your money, they will not even bother return your call or listen to your complaints. I wish there was an option for ZERO stars
Good furniture selection, friendly helpful staff.
Andrea was GREAT to work with!! She went to great lengths to get us the best pricing on our furniture. Her level of customer service is top notch! She made sure our furniture was ready to ship on the day it was supposed to ship…ON HER DAY OFF!! Very knowledgeable and doesn’t make you feel pressured. She gets 10 STARS!! We love our furniture!!
New dresser and Iove it and a great deal
If I could give no stars, I would. What I purchased was supposed to be an espresso or dark wood color and the table that was delivered was grey. I called and was told that all items are final sale. The whole process of shopping to purchasing was ridiculous. I will NOT be shopping at Ashely furniture again.
Great
I have been looking for piers which are the shelvings that are on both sides of a entertainment center. The female that was assisting did not seem interested in what my needs where. As if I could not pay for what I wanted. Well business lost! It is sad that you can walk in a store and be judged by the way you look and not given the opportunity to purchase what you want with the hard working money you make. That is terrible. Never the less! I went to Grand, Hanyes and Value City Funiture the exact same day and recieve awesome service and actually made 2 purchases paid for in full and not financed! So thank you for not wanting my service and money because I recieved better elsewhere .
Alexis was great! Super helpful and friendly!
Andrea Fitzgerald was absolutely fantastic! She was very knowledgeable on the products and features of the items we looked at and got us great pricing. If you are in the Newport News area, I would highly recommend stopping by the Ashley Homestore and asking for her.
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No interest for 60 Months^° - In-Store Only
0% interest for 5 years ^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
