Ashley Store | Newport News, VA 23606

Timothy was amazing! Excellent customer service. I will definitely be back because of him.

Timothy was great and kind. I request you look for him when you come to Ashley. He was welcoming and helped us with everything we needed.

Johnny, is an great asset to the Ashley team

It was a great experience Steve greated us when we came in and asked if we needed any help I told him no but if if I did I would come and find him and that is what I did. He was very courteous and helpful which lead to me purchasing an amazing bedset.

Steve Jean was Very professional and friendly. He let us take our time and shop without being overbearing. We ended up purchasing a queen bed set. Thanks again for your kindness and all your help.

Jasper was great. Right amount of attention without over doing it. Helpful and friendly

Maleena was extremely helpful and polite. She helped me find the perfect pieces to fit my needs.

Maleea S. was awesome! Great experience at Ashley purchasing furniture so far.

John V really helped my wife and I pick out our furniture. He gave us a good deal and was very helpful. Will def be coming be back. Thanks to John.

Steven was great was very helpful and knowledgeable. Made everything work for me and family

Steve helped out a lot on finding my new furniture and gave me a great price thank you Steve !

Mr. Steve Jean was very professional and understanding of what I was needing. Thank you for making a dreadful process such an easy and now enjoyable experience. Definitely recommend this sales professional if you are going to this Ashley’s Store.

Mr. Steve and Mr. Shaston did a great job in helping me with style selection. This was my first time in Ashley’s and the customer service was amazing

We had a fantastic experience at the store thanks to Andrea! She was incredibly helpful and knowledgeable while we were looking to purchase new furniture. Andrea made sure we got the best deal for our new living room and bedroom sets, guiding us through the options and answering all our questions. If you're in need of assistance, I highly recommend asking for Andrea—she truly goes above and beyond to ensure her customers are satisfied!

We recently purchased new furniture from Andrea at the Newport News location. She was extremely helpful and knowledgeable. She even met us on her day off to finalize the sale and delivery. Would highly recommend.

Timothy Green was super helpful and professional

Melody was a sweet heart!!

Phenomenal savings on furniture. I wish I had heard about them sooner. Jasper was a huge help in deciding what kitchen table set would be best for us. He found us the best deal and took his time to explain all the financing and delivery options. He even sent us a picture of the set the next day when we realized we forgot to get one before leaving. Amazing deals and impeccable customer service that you can trust!

Greeted with smiles, quick and easy to process my request and honored online pricing.

Steve at the Newport News store was very professional & helpful & communicated well

Timothy [Green] was exceptional at assisting my aunt finding items to furnish her home.

Timothy Green is amazing! He walked me through the whole process of explaining every detail regarding the entire collection of the sectional I purchased. Can’t thank him enough and highly recommend to anyone visiting this store!

Great experience, no pressure at all. Jasper was top notch!

Found exactly what we were looking for here and we love our couch! Johnny helped us and he great to work with. Only disappointment was due to our location, they only deliver on Thursdays. We had to wait over 3 weeks for it when we had been told a week and a half, tops, at the time of purchase.

Melody Terry is absolutely fantastic!!! Great experience picking out a Reclining Loveseat and Reclining Sofa Set.

Thank you Dexter and Tate for quickly bringing in our dresser up those stairs and a extra thank you to Dexter for pushing the old dresser out the way! They were both quick and efficient. The dresser is amazing! Thank you!

Melody Terry was absolutely amazing. She was so helpful and really worked with us to accommodate our needs. If you need some furniture, Go see Melody. I promise you won’t be disappointed.

Andrea was super helpful and amazing. Very informative about every question we had and she was just wonderful to work with.

We told Jasper what we were looking for and he showed us exactly what we asked for. This was a pleasant experience.

Timothy Green was very helpful, friendly and professional. Got us what we needed and more.

Timothy Green was a pleasure to work with. Very personable and he listened very well to our needs, well… wants. Top notch salesman. He almost sold me a dream but we settled for furniture.

Tim Green was a big help!

Timothy Green was amazing at helping us pick our new bed and headboard! Will be seeing him again in the future

Jasper was amazing. He walked us through the entire process, clearly explained everything and was attentive without smothering us. This was a wonderful experience and I am excited for the furniture to arrive. Exceptional service Jasper!

Steve Jean and shala bolden where awesome they worked so good as a team it felt like watching shag and Kobe they helped us go from putting down $1,500 to $750 amazing !! Very polite very helpful definitely recommend !!!

This was my very first mattress purchase, and, Timothy Green, made it super easy, fast and efficient!

Timothy Green was incredibly helpful, kind, and knowledgeable on all beds! Thank you for helping us find the perfect bed for us.

Timothy Green wears his title of trusted consultant well! Kind, knowledgeable, and excellent customer service!

Great customer service by Timothy Green.

Our sales rep, Steve was helpful, knowledgeable, and understood our needs to guide us get what we need.

Timothy Green and the rest of the team had amazing customer service and made sure we were well taking care of before leaving today ! Highly recommended 10/10 the store was also clean and put together !

Even though the in house finance down payment was to high for us to get both our couch and bed on the same bill, maleea Santiago made sure we had other options and we were able to leave Ashley home store with everything we were looking for! Highly recommend going to check them out! And make sure to ask so maleea she was very sweet and knowledgeable

Timothy Green was very knowledgeable and found us the prefect lift top table for our living room

Timothy provided personable, excellent customer service!

Melody Terry was extremely helpful, polite and courteous. Very sweet young lady. If you need something, come and see her.

Timothy Green was very helpful and helped me get exaxtly what I was looking for at a great price!

I came to Ashley’s with a mind set of what I wanted, Jasper made it happen. He was very patient, and friendly. Made the process easy and comfortable.

Timothy Green made our sectional / love seat purchase seamless. He was extremely professional, polite, accommodating, and knowledgeable about different product options. He was also one of the best dressed salesmen I have ever seen!

I walked into the store very overwhelmed by the choices but Mr. Timothy Green was very helpful and made the process of buying a couch very streamlined. He helped pick the configuration for my sectional couch and let me know if I changed my mind that I can contact him right away to change my order.

We had a wonderful experience shopping at Ashley's. Andrea helped us in getting our new bed set, mattress, couch, ottoman, and 2 recliners! Everyone was very professional and helpful!

Timothy Green is a 10/10 salesman, he works for the customer to make sure they get what they want, no matter what hurdles may appear.

Ms Mississippi, aka Shala, has been great. There was a minor mishap but she took care of it for me and I left happy. She’s been fantastic and I would recommend her to anybody in need of some furniture.

Timothy Green was extremely helpful and I would highly recommend shopping with him and Ashley Home Furnishing.

Melody at Ashley was fantastic!! Highly recommend asking for her!!

Johnny was GREAT!!!! He was receptive as soon as I walked into the store. Even though my selection wasn’t available, he had no problem ordering it for me. He took his time explaining the warranty for my furniture and delivery process. He made sure that the nice ladies up front took care of me with no issues.

Jasper was great and very knowledgeable. Appreciate the service without hovering. We bought bedroom set and dining set. Great price and good quality.

Mary was wonderful. She helped me get the lowest price for a beautiful new bedroom set. I came on a Friday night to look and she was helpful, but not pushy. When I came back to purchase on Saturday, she worked with the manager to get me a good price. Thanks Mary! I can’t wait for me new bedroom set to come in.

My experience was so smooth and actually refreshing while shopping in store. Jasper was so accommodating and continued to check back with us while allowing us to shop. He checked dimensions and pricing on several pieces. Jasper explained everything about the furniture and delivery, answered all our questions. Jasper is fantastic!!

Melody did an AMAZING job!!! We appreciate you helping us in finding an excellent solution for our pops!

Johnny was very professional and knowledgeable. He was very helpful with what I was looking for. Ashley/Ashley Outlet always seems to be my place everywhere I end up going. Great sales!!

Great experience.

My husband and I came here to look for a new sofa and found one almost instantly! The staff here were very friendly and professional. Johnny helped us out a lot and the process was quick. We will definitely come back here when it’s time to get more furniture.

Mr. Steve gave the best customer service! He was very welcoming and went above and beyond to help me, I highly recommend talking to him for your next purchase here at Ashley’s Furniture!

I would highly recommend Johnny the sales rep for anyone who needs assistance with furniture shopping. Very helpful,friendly, knowledgeable, and patient. He went above and beyond to make sure i was happy and found me exactly what i couldn’t find at 3 other stores at a great price.

Melody was an amazing help getting new furniture, very swift and super accommodating. Searched for everything we needed with us. 100/10!

Jasper was greatly appreciated while furniture shopping. Efficient and professional, gave us space to shop while also giving us all the answers we needed.

Jasper was very helpful and knowledgeable! We found great pieces today!

Jasper was very helpful in helping me find my dining table and a coordinating rug!

Jasper was such a help! He was able to get me a couch and have me get it the same day! He answered SO many questions we had and was wonderful!

Jasper was very professional and helpful which led me to finding the exact furniture that I envisioned purchasing.

Excellent experience! We went inside looking for specific items and left with everything we needed! Our representative, Johnny, was incredibly knowledgable and managed to help us locate a perfect coffee table and in the right color! He was incredibly efficient, super friendly, and was so quick with getting us in and out! Thank you Johnny!

Melody helped us through the process of picking out the perfect couch for our apartment space. She was super friendly and listened to all of our needs. Everyone we dealt with at the Ashley store were fantastic!

Maleea Santiago made this process so easy! She was there when we needed her but not following us around giving my husband and I our space to browse and discuss our options. I am a very indecisive person and Maleea stuck right there with us with a smiling face as I added and took things off our order.

Please go see Mary! She was a delight. Took her time! She was patient and was very thoughtful, and has a great sense of style. We got the carnaby sectional and she foind a beautiful matching side chair and ottoman to go with it. Thanks again, Mary!

Jasper was very polite and approached us once we started actively looking at furniture (Which I appreciate so much. I don't like shopping with someone hovering around hah) He was a very knowledgeable and likeable sales person. My spouse and I felt very comfortable working with him and the company. We left the store with everything we needed for our new home. Thanks again, Jasper and the Ashley Furniture team. We will definitely be recommending your sales team to any family/friends in need of new home furniture items.

We were helped by Andrea and as soon as we walked in to the store she was quick to provide us with every cutesy. She also gave us any bit of information we needed to make the best purchase for me and my husband. She went above and beyond it was a great experience overall and I highly recommend the staff and store for any future purchases.

Jasper’s Customer service was 10/10, he explains everything and was well detailed on everything that goes with purchasing everything

Melody was an amazing help. She was very personable and patient. We will definitely be back!

Everyone was very nice. Great prices and furniture. Has a variety of a lot of furniture. Will definitely come back

They was very nice and give great customer service. Highly recommend and will go back again for future purchases!!!!

Walked in and out in less than 45 minutes thanks to Melody! She greeted me at the door and helped me get exactly what I wanted and answered more questions that I knew in the moment. Definitely a fan of Ashley’s with how quick the purchase process was.

Johnny Valimont is such a great salesman! He listened to my concerns and what I was looking for. Johnny is very patient and gave me a positive experience. I am very happy with the furniture he helped me find!

We worked with Johnny, today and everything went amazing, he showed us many options on top of what we were looking for and me made a great decision on the new sectional we purchase. Thank you for the amazing customer service.

Derwin was great to work with! Helped me find the exact couch I wanted! And WASNT pushy

Had an AMAZING experience with the Sales Rep. Melody. I'm a very cautious buyer with tons of questions and multiple visits spanning over a 3 weeks. She never made me feel rushed or like I was an inconvenience. She offered me the best sales price and products possible and I would HIGHLY recommend her to anyone interested in purchasing furniture. Truly a 12 out of 10 representative.

Great customer service! I started with Steve, but when he had to switch stores, he ensured I had another worker named Charlie. I purchased some great items from their store and was reassured about pricing and warranties. I had an overall great experience with this store.

Tes was great! We came in for a dining room table. He gave us time to look and wasn’t pushy. We ended up getting a new mattress as well and he was super patient with us and was able to answer all of our questions! I highly recommend him!

Very bad delivery service

Melody terry was and has been amazing ! She’s so professionally and kind. I recommend coming to Newport News and seeing her if you need anything. They have a lot to choose from in both stores

Such a wonderful experience with Shala. We were just looking but walked out with exactly what we needed and wanted at the price we wanted.

Melody was very helpful, professional and really took our business needs seriously

Great customer service. Awesome sales representation from Melody T.

Great service. Good prices. Will come back for more furniture in the future.

10/10 I recommend Miss ANDREA at the Newport News location she is AWESOME! Super friendly and very helpful. She kept me up to date every step of the way.

Wonderful service! Jasper was amazing. He was extremely knowledgeable and helpful, he made himself available as we walked through the store and answered all our questions when we were ready for additional help.

Shala helped me and my husband pick the perfect mattress for my FIbromyalgia. She was patient and great smile, excellent customer service🥰

The host was kind and efficient. There was no haggle and I was able to get in and out fairly quickly.

I purchased the Rokane Dining set. Ms. Mary Johnson assisted me with this purchase. She did everything in her power to get me a good deal and discounts. No interest for a full year. Excellent service. If you need furniture go to Ashley Furniture on Jefferson Ave in NN and ask for Ms. Mary Johnson.👍🏾👍🏾👍🏾👍🏾

Had a great experience. Johnny was exceptional in helping us finding a great bedroom set, he gave us space and came to us often to check and answer any questions we had also broke down the price for us allowing us time make the best decision.

It was amazing Jasper was very kind and helpful! I am thankful for his help!

Jasper was amazing!!

JASPER!!!!

Thanks 🤗 Jasper for your good customer service.

John was great. Got us the best discount and was very upfront with us about everything.

We loved our Ashley experience with Johnny. We had to replace almost everything due to a house fire and we feel like we got great furniture at a great price. Highly recommend.

Melodie was great! She was kind and super inviting. If you stop by the Ashley's in Newport News and you get Melodie, trust me, she will not disappoint!

Johnny was absolutely awesome.

Johnny is awesome!! Let’s us shop around without hovering but checks in with us. Helped us buy a couch finally!

Steve Jean was personable, professional and efficient. Thanks for making our experience a good one.

My fiancé and I are in the process of house hunting and stopped in to look at bedroom furniture. Ms. Mississippi greeted us and provided us with excellent customer service. She was friendly and attentive, and I appreciated that she gave us the opportunity to browse the store inventory and did price checks on the items we were interested in. We ended up purchasing the bedroom set we wanted along with a new mattress because she was able to give us an amazing deal. I had had my heart set on the bedroom set for several years but had held off because of the cost. We so appreciate that Ms. Mississippi made this so much more affordable!

Shala “Ms. Mississippi” was fantastic and made our Memorial Day sale experience perfect. She got the products we were looking for and helped us with a great deal and financing option. She was very energetic and professional and welcoming with our interests. Please thank her for us!

Johnny V was very helpful!! We enjoyed our visit and are excited to see our furniture.

Andrea was fantastic to work with!

Great experience! Steve Jean is professional, friendly and knowledgeable. He ensured we had a great furniture buying experience. However, the store should consider going paperless. Again, a great experience and would totally recommend Ashley Furniture. Thanks Steve!!!

Melody Terry and Charlie Green could not have been more helpful and pleasant! We had a terrific experience and would highly recommend them!!

Charlie and Steve were excellent. I was in and out quickly but never felt rush, they took their time. I can’t wait for my furniture to arrive.

Steve was great!

Customer service was awesome!! Ms Melody Terry who took care of us was patient and kind, and when we were ready she was on it. Filled the paperwork out quickly and ensured we got all the best deals and went over everything with us! She is top noche. This world needs more Melodys. Thank you!

We worked with Johnny Valimont, he is super helpful and knowledgeable. We came back immediately and purchased our couch and fireplace because of him

Amazing Professionalism & Courtesy shown by Ms. Melody Terry! She made the process Smooth & Comfortable. Whatever she is making…need to give her a raise!

Jasper was super helpful and awesome!

Jasper was outstanding! Very understanding and not trying to be pushy about selling you something just to sell. Love and very satisfied with his customer care and service!

Jasper is the best!

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The customer service was EXCELLENT, Jasper and Shayla were very friendly, informative and helpful with my furniture selection, I have shopped with Ashley's Furniture years ago and would definitely recommend them to family and friends. Great selections, Great customer service.

Steve went above and beyond to make sure we got exactly what we wanted, and stayed late to wait for us to wait for us to get there from across the river. We really appreciate all of his help and all the hospitality from all the employees we spoke with.

Steve was very helpful and I was able to buy the chair I wanted. Will be back. C

I just purchased a bed! Johnny has provided such a great deal !!! My dreams will be sweeter than ever)))

Ms Mississippi was a great sales person very helpful and professional. The delivery process however was not so good. They broke my dresser and just left had I not moved it that night I would have never known. The customer service department was great and quick to get my issue resolved. Disappointed however that the replacement delivery was inconvenient and I never received a call back from mgmt as I requested.

Maleea Santiago helped us with expert care and professional!

John and Jasper were amazing if you do visit ask for them you won’t be disappointed

Thank you Johnny for helping us with our beginning to designing our home. We plan to be back.

This was an awsome experience. Derwin was helpful with the whole process. Dante was awsome as well. Purchase under Ronnie Miller my husband

Jasper is phenomenal. By far the best experience I’ve had in any furniture store.

I worked with Malee today for bedroom furniture. She was very knowledgeable and kind. She made some great recommendations for sleep issues and im excited to get the new set in my home.

Steve struck the perfect balance by not being overwhelming and giving us the space we needed while trying out the beds and furniture. This allowed us to make decisions comfortably and without pressure, which we truly appreciated. Thank you for assisting us Steve!

Steve gave us outstanding customer service was incredibly patient, taking the time to understand my needs and preferences without any rush. His helpfulness went beyond just selling; they provided valuable insights and recommendations, making sure I found exactly what I was looking for. Overall, their patience and helpfulness greatly enhanced my shopping experience.

Amazing jasper was so nice & attentive.

Dante was very helpful!

Store is very bright and open with a great floor layout. The staff was great, especially Ms. Mary! She was wonderful and helpful, but not pushy or breathing down our backs. We ended up finding a couch we loved, and she helped get us two different discounts. Definitely suggest coming by for whatever furniture you’re looking for

Excellent experience from start to finish! I was greeted immediately by Johnny. He was extremely helpful answering my questions throughout the process. I felt that he was invested in creating a positive experience. At check out, Destiny and Neisha were both friendly and efficient! Left happy with a sofa and some wall art. We will certainly be back for any future furniture and decor needs.

Drew was wonderful and helped us with everything needed. Very smooth process!

Maleea Santiago was very pleasant to work with. Knowledgeable and extremely helpful

Helped us get a great deal, military friendly

Johnny was extremely helpful and polite through my whole shopping experience

Great and Amazing service

Walked in and was greeted by Jasper. He was very knowledgeable, answered all our questions, and got us in and out! He was professional and personable as well. When you stop by the store, definitely ask for Jasper!

Jasper was amazing! Super professional and friendly. Definitely recommend to talk to him!

Johnny was very helping and not overly pushy as some people can be! He gave me my space and let me decide what I wanted as well as answered all my questions. Great experience!

Great advice and help with Drew. He helped us understand that the cheaper wood won’t last as long. Great sales man and he didn’t push for a big sale. Over all great experience as always

Jasper was very helpful and honest with the whole process. He helped me purchase my first couch for my apartment. The process went very smooth and he was very patient while I contemplated options!

Great people, very comfortable furniture, easy to find the one for myself and the wife

Andrea was very friendly and asked just the right questions to steer me in the direction I wanted. She answered all my questions too and made the purchase process smooth and quick! Will definitely choose her to help me in the future!

Most frustrating experience being trailed by a sales person when we were trying to shop. We explained we would find her once we had questions since we got the impression it was a commission based job but the tailing and hovering was so off putting that we left.

Ms.Mississippi and Mr.Charle were very helpful and made buying my new sofa quick and painless.

Melody was amazing! Moving to the area with a job relocation and she made it easy as possible !

We had a great experience here recently with Drew who was able to answer all of our questions and get us set up with furniture for our new home. Thank you Drew and staff for all of your help!

Mr. Derwin Watts was an excellent sales representative. Ask for him. He welcomed us at the door, showed us options for what we asked for and allowed us to decide with no pressure. Explained all purchased and delivery options. We are satisfied customers!

I just had the best buying experience today at the Newport News Ashley store!! I was greeted by Andrea right as I walked in, told her I needed to furnish a whole house she offered me a sales promo I couldn't resist and I walked out with 2 fully furnished rooms that will have the beautiful furniture in it. She was so helpful and super friendly so ask for her any time you need to furnish your home!

John was a great help! Very knowledgeable and easy to work with. Genuinely wanted to help me make the right decision for my living room purchase. Definitely recommend the Ashley experience for furniture shopping!

Jasper helped us to get the best deal possible on a new sectional. He was extremely knowledgeable and approachable. 10/10.

Jasper was very knowledgeable and explained things clearly when I had questions. He was adamant about getting the best deal possible and had excellent service. Everyone was super nice and helpful, but for a top of the line experience that goes above and beyond, ask for Jasper.

We’ve been shopping for a loveseat for months. Melody made the process simple, easy, and fun! It’s not often I can call a salesperson friendly, but she was amazing.

Melody my Salesperson was very knowledgeable and friendly. She was able to answer all my questions and meta all my needs

Show room is set up beautiful. Staff was friendly and quick to greet. Johnny took care of us quickly. We told him what we were looking for and his suggestions were right on point. We will definitely be back.

From the moment we walked in, Drew Griffin assisted us. His generosity, professionalism, & knowledge led us to come back to complete our purchase. He was more than patient showing us all the different options that Ashley’s has to offer. Drew was more than a pleasure to work with. We will come back for our next purchase of bedroom furniture. -Brandon

John exceeded our expectations!! We came in looking for help to refurnish our newly renovated home and he walked us through the process room by room in a pressure free and fun atmosphere!! We will only shop at Ashley for our furnishing and home decor needs.

Drew Griffin was incredible super nice took the time to let us know everything and treated us like family. Definitely recommend him to show anyone around. Got furniture from here and would definitely buy again! 10000/10 service

Andrea Fitzgerald was absolutely amazing and provided answers to all our questions while making us feel welcome. Great experience and extremely happy with our purchase!

I got a bed from them at the first of the month . Waited to put it togather til my mattress came started putting it togather today and I was missing the brackets for the bed so I went to the store that I got it at they called the warehouse in virgina Beach the lady then called me a said I had to fill out a report and take pictures and send them to her .I was not aware of the you had to put it togather when you got it . Now I have to wait a week to get my brackets for my bed.

JASPER = 5 stars !!!

Drew Griffin helped us purchase a sectional, recliner, and a mattress for our new home and walked us through it every step of the way! He was so nice and professional, would definitely recommend coming here and asking for him!!

Mr Drew was very professional and helpful. Also he helped out with different pieces of professional advice.

Mary was very professional very courteous and very pleasant to work with.

Wonderful establishment the workers were so nice and made sure everything was worth my budget

Jasper was very patient and had good knowledge of the products.

Drew is great at active listening and very knowledgeable when it comes to assisting customers. I’ve had the best customer service from Drew while shopping with Ashley Furniture. Request Drew in Newport News , VA.

Melody was amazing , she helped us out and made sure i was comfortable with my purchase.

Melody was so sweet and made our purchase quick & easy.

Jasper was awesome with helping us get a new couch!!

Jasper was a great help in getting me a couch

My wife and I went to the Ashley store not expecting to find much. But to our surprise we found a lot more. We found courteous and well-mannered professional Staff Who were well informed and caring. Hands up to Charlie who greeted us and showed us around he was very Friendly and Very knowledged. Took very good care of us. Then he introduced us to Ms Mississippi, Who was absolutely fabulous, went way above and beyond. Thank you for your Curious help and assistance. Way to go, guys.

Super friendly staff. John was very helpful without being over-bearing! The prices were great, and the manager even added an additional discount!!

Melody was fantastic! Took the time to walk around with us and get us quotes on multiple bedroom sets. Ended up purchasing the perfect one for my daughters birthday! Thank you, Melody!!

Huge Shout out and Kudos to Drew Griffin!!! I had the best experience at Ashley Furniture in Newport News! Drew was amazing! He was so helpful and informative and so patient with me as a sat on every couch to see which was best for me. The couch I wanted didn’t fit in my apartment, but Drew fixed that immediately and found me something just as wonderful! I love my furniture and the service I received! Drew is such a great person and he genuinely wants what’s best for YOU… he’s not just trying to make a sale, and that’s why I will be buying the rest of my furniture and sending my friends and family to see Drew as well! Thank you Drew!!! ~Desi W.

Services were great but paperwork seems unnecessary. In this age of technology, it would have been better if everything could have been paperless. I have been shopping with Ashley for years and your processes have not streamline like your competitors. No one wants to wait an additional 30 minutes to pay.

What a pleasure it was to shop here. Staff was excellent no pressure answered all questions and the store was clean and well organized

Melody was Awesome, she was patient and kind and helped me find the perfect table. I will recommend ashley furniture to anyone

Melody made my experience wonderful ! She helped design the room and made sure the measurements of the sofa and loveseat fit my room. In addition to her eye for style she made sure we were happy with the selection. Thanks so much. Ask for Melody Terry

SHALA, MS. MISSISSIPPI WAS A LIFE SAVER IN ASSISTING ME ON MY NEEDS FOR COMFORTING MY new studio apartment, she saved me a double trip on my Search and made satisfying professional needs to servicing me....Glady appreciate her help...

Jasper took care of all our furniture needs. Ask for Jasper when you shop!

Mississippi was wonderful! She was very knowledgeable and friendly, made the purchase process quick and easy!

Jasper is so awesome. He was professional and has great patience. Will come to see him again.

All the staff we encountered were pleasant and friendly. Ms. Andrea in particular was exveptional. Not pushy. Very informative. Super helpful with demonstrations. She even waited for us to shop around and make our final decisions. Ms Andrea made our shopping exprience great!

Dedicated and knowledgeable

This was a great furniture shopping experience! My husband and I were greeted by Drew Griffin as soon as we walked in the store. We were asked if we needed help and were left alone without any pressure. He was happy to tell us the end-of-the-year deals and answer any questions we had. He did not hover but treated us professionally and with respect. We were there for three hours and walked away satisfied with both our purchases and our experience. If you are looking for a great way to spend money and enjoy it look no further! Thank you Drew and the Newport News Ashley Home Store! Heather McCarty - Newport News, VA

Jasper was a good salesman and should move to selling cars

Jasper was so beyond helpful. He went out of his way to save me the absolute max amount of money compared to 5 other furniture stores I visited. He was so kind and patient with my changes throughout my visit. I’m so grateful for my experience with jasper as I purchased furniture for the first time in my life for my new home. Thank you jasper. 10/10!!!!

Jasper was SO helpful! He showed us several options and helped us configure the right size for our needs. He was very knowledgable and whatever he wasn’t 100% sure about, he found out right away with a cheery disposition! A pure joy to work with! Will definitely visit him again with our furniture needs.

The staff is very friendly and knowledgeable. I love the selection and quality. Thank you, Andrea!

Our salesperson, 'Ms Mississippi', was very professional. She quickly determined our needs and what items were in stock that we were interested in. We were able to place the order and we will get it by Christmas, which is what we were hoping for. We would definitely recommend the store and Ms Bolden.

Jasper did an amazing job!!!! He is very knowledgeable and courteous. He got us the best prices!!!

Jasper was absolutely amazing!! Thank you for being so kind and helpful. Truly a pleasure working with him. He was very detailed and took time explaining things. Great experience.

Jasper has been so helpful to work with. He went through multiple layouts with us to find our perfect piece! Thank you Jasper!!

jasper was awesome! he helped us get what we needed and also tried to keep it as budget friendly as possible for a military family

Jasper was fantastic, patient and extremely knowledgeable. Excellent experience ask for Jasper he will make it clear and easy for you.

Newport News waa great

Melody at the Newport News was extremely helpful and got us a great deal on some living room furniture.

Mrs. Mary provided exceptional customer service. She makes you feel at home from the very moment that you walk through the doors, and even help make choosing my new sectional easy.

Andrea F. was amazing she went thru a million couches until we settled on the right one ! We are very appreciative of her

Solid selections, with a solid price range between the Outlet section and the main store. We had an idea of what we wanted, and found something the exceeded those desires. And let's talk about Mary... She is a pleasure to work with, helpful, conscientious, sweet, and never overbearing. I will ask for Mary upon my return for any future furniture purchases!!

Derwin is very knowledgeable, professional and PATIENT. Highly recommend!

Melody was very helpful!!

Very helpful

Jasper did great! Personable and knowledgeable. Very easy process buying my couch!

We had a great experience with Ms. Mississippi! She greeted us when we walked in and immediately gave us the time and space to look around. No pressure sale and we are so hyped for our new coffee table. 100% recommend asking for her when you walk in!

Amazing service by the Ashley team! Drew was amazing and very patient with our indecisiveness plus the pricing was great. Any opportunity to shop with him take it!

I had a great experience on Black Friday thanks to Drew and Teresa at the Newport News Ashley Store. 10/10!

Jasper and Charlie were great!!

Jasper was a huge help!

Great experience at Ashley Furniture. Jasper was very helpful and knowledgeable throughout the process and made the buying of new furniture easy!

Shayla/ “Ms. Mississippi” was amazing! We prefer to just look around ourselves and ask questions when ready and she respected that and popped in as soon as we needed her. She answered all our questions and as very kind and professional

First time in store was just window shopping with a intent to buy. Was welcomed by Jasper. He was courteous and very informative. He was very helpful and made my experience very good. If anyone would ask I'd recommend they see him. He answered all my questions and made is trip enjoyable.

It was a joy working with Melody Terry and I will do business in the future. I will highly recommend Ashley furniture and Melody as the sales person.

Greeted by Andrea and treated with respect and professionalism

As soon as I walked into the store, I was greeted pleasantly by one of Ashley’s employees. Jasper did an amazing job helping me find everything I needed and was very understanding and patient. I was able to save a lot of money coming to Ashley. Thank you Jasper for all your help, keep up the GREAT work.

Maryland was an amazing help to Look for furniture and she was very helpful and very sweet. Her customer service was top notch. Give her a raise.

Jasper did a phenomenal job

Josh was great - friendly & knowledgeable. Was not pushy - let me look around but was nearby to answer any question or concern that I had. Bought a great sofa chaise from him. A great buying experience!

Melody, was amazing! No pressure, professional and friendly! Recommend her expertise when looking for furniture!

Drew was very helpful and knowledgeable. He got us the couch we wanted without any fuss. We are excited to receive our new couch.

Drew was a very energetic, honest, and overall a great sales person to work with!

Melody was a little outstanding from a phone call to in person!! Very warm and inviting made today purchase easy!!!

We had been working with Ms. Mary but she went out for surgery. She was very patient with us. Also very funny. Ms. Maleela opened the door earlier than the store was supposed to be open, when we came back. She was also profesional and pleasant to work with.

Very frustrated with this entire process. After purchasing a bedroom set and mattress they called my significant other down two times to resign paperwork. They gave a discount for the hassle and credited our account $100. Fine. Today we had a delivery scheduled… our THIRD attempt at this. We were told 4pm and if no one was home there would be a $99 fee. I made sure I was home since 2pm just to be sure. 430 rolls around and I ask my partner to call and see when we can expect delivery…. It was CANCELLED. No warning, no phone call. The mattress never came in (which has been the issue this entire time) and new delivery date is yet another week away. This whole situation has been a headache and unprofessional.

After having several issues with a defect in our new sleeper couch, i had gone thru a couple of unprofessional experiences with regards to how the claim was handled. Thankfully, the customer service agent Sherry who answered the phone when I was on the edge, handled ongoing problem and came up with a resolution with her managers Mrs Kathy and Aminah. Alot of customer service representatives don't take customer service seriously. I wanted to acknowledge a few people who did.

Great experience. Drew was our salesman. He was knowledgeable and helpful! We got a terrific product at a very reasonable price.

Melody was absolutely awesome to work with. Made the transaction extremely easy and pleasant. I will be back to see her in the future!

Great visit. Johnny was awesome. Knew exactly what we were looking for. We were in and out quickly. They also price matched the online sale which we were unaware of.The recliner was delivered promptly. The lift chair’s made life much easier. Hat’s off to a top notch organization

Our visit to Ashley was great! We were looking for a couch for our new home and they were running some great deals. Shala, I mean Ms. Mississippi, was AMAZING! She welcomed us and gave us space to look around. When we decided on the one we wanted and had some questions, she answered them and was very informational. She made the whole process seamless and was a joy to work with. We were so pleased with our experience!

We were helping our son and girlfriend find some new furniture for their Townhome. Drew was so attentive and great to work with. We are very satisfied with our overall experience in the store.

Mr. Drew Griffin was so wonderful he handled all the details and explained how the services worked it was a easy Experience a very helpful and k ows his job will buy from him again

The salesman- Mr. Johnny was very helpful and attentive to our furniture and mattress questions. My husband and I would highly recommend him.

Layla was absolutely amazing with helping us find things and pricing everything out! Will definitely be back!

Mrs. Belton Leyla excellent customer service

Great customer service! Derwin was very helpful and a tour guide throughout the store. Everyone I encountered was amazing, friendly and very helpful. Thank you all!

I had a great experience at this store Layla helped me and she had great energy with her help I found a bed set that was for me!

Andrea was so helpful! She greeted us right away….she was professional and knowledgeable about the products. She made the process easy!

Melody was amazing I would highly recommend her professional and made sure we got the best deal. Thank you again Melody

Sales person Melody and all team members made my buying experience easy. Will definitely return in the future.

Ms. Mississippi, gave amazing service beginning to end. Upon greeting I described exactly what I was looking for and we found the perfect dresser needed for my bedroom. God bless!

Great customer experience. Little confusion over commission because we came in several times.

Exceptional service given by our sales associate, Shala “Ms. Mississippi” Bolden. She was friendly, attentive and knowledgeable. She made our shopping experience worth it. We finally were able to find what we were looking for. Thank you for your help!

Shayla gave me my space and let me find what I wanted to but was ready with solutions and answers when I asked. We left with a couch and didn’t intend on purchasing today. Great customer service!

TERRIBLE SERVICE WILL NEVER SHOP THERE AGAIN I wouldn’t even give them a one star if it was up to me

Leyla is an amazing associate. She was very thorough and knowledgeable about the furniture and its features. She was very professional and courteous.

Mrs Mississippi gave great customer service and took very good care of us while we selected two pieces of furniture and an ottoman. The price is also very good.

Excellent customer service, friendly and welcoming.

Service was amazing! They made sure we got the furniture that we wanted!

Melody was so pleasant and amazing to work with.

The store associate was very attentive and was able to find the item we wanted and process it in a timely manner, ensuring we had the best deal possible

Shayla was very knowledgeable and personable. I went to another store to compare and chose to come back to her ,due to the outstanding customer service I received. Thank you !

Shala was excellent to work with

Ms. Mississippi was very helpful and explained the difference between a sofa and a love seat to my husband! 😅

Mississippi took her time to find us the perfect Tempurpedic bed and adjustable frame to fit our sleeping needs.

Went into Ashley Furniture Store to look for a new bedroom suite. Found exactly what I wanted and then some!! So excited about our new bedroom set!! Shala or "Ms. Mississippi" was so awesome!! Helpful, but not pushy and gave us space to look. Will absolutely be returning to see her as we buy furniture for our new house!!! Thanks Shala!!!

Shala is phenomenal! She was there to answer all our questions but she didn't hover. Made the entire looking/buying process very stress free.

Derwin was an amazing salesman. He was helpful but not pushy!

As soon as I walked in Cassandra assisted me and within 2 minutes and directed me to the leather sofa and price I was looking for. Such an amazing and easy transaction

Everyone was amazing and so helpful ! From the time we walked in we were greeted immediately. The salespeople were so helpful. The office workers were amazing as well. Everyone was so polite.

We have gone to 3 different Ashley stores and have been disappointed every time. Ms. Mississippi actually greeted us! We told her what we were looking for and she did her magic to get us what we wanted for a great price. We are so lucky and thankful that she was the one who greeted us today. If you want a great experience then please go visit the NN store and ask for Ms. Mississippi!

Wow! Is all I can say! Prior to walking into Ashley Homestore, we had been to 5 other stores. Mary Johnson was wonderful ❤️ ♥️ She made our whole experience painless and actually pleasant. All of my questions answered with knowledge only a veteran associate has. Your whole team was exceptional!!

Maleea Santiago was wonderful, she was very helpful!

Melody was so amazing helping my husband and i find something that would be best for our family. Never doubt Ashley Furniture Store!!

Family member recently purchased a floor model recliner but no staff was available to load it up. Upon arriving later with truck to pick up new recliner I was instructed to go around back to the loading dock. An assistant helped get it loaded but we later realized it wasn't even the correct item. We had to return the next day to swap it out for the item that was actually purchased. The only saving grace was the manager who discounted the transaction after the fact for our troubles.

MELODY is the best!! Make sure to ask for her when coming to this location. Melody did awesome showing us around, being helpful when picking and building a sectional that worked for our space, and was very personable.

Helpful in deciding would be a good couch for our family.

Mary was an absolute joy to work with...funny, kind, attentive and just GREAT

Teresa, Charlie and Shayla are incredible extremely professional

Dean Dula was fantastic. Wish everyone treated us like he did. Thank you.

Once again, outstanding and courteous service. Greg gave us good deals

Great experience finding a couch, no pressure at all and any questions were answered on the spot.

Amazing service when looking for a new bed set! Miss Mary was super helpful and took care of us the whole time. Highly recommend store for furniture shopping!

Dean was a great customer service representative and very professional. I well informed on all items inquired. Great job.

Dean Dula did an amazing job!!! Very patient with us and very helpful.

Derwin Watts was an awesome sales associate! Very patient and helped me find the perfect couch

Dean was very nice and professional. Great service

Dean was very helpful and courteous getting us a great deal and working out exactly what we needed.

Dean Doula was a wonderful help in finding a new table for our kitchen!

Miss Mary Johnson at the Newport News Store was a fabulous person to work with!! She didn’t rush us, made us feel welcomed and was very informative.

Dean was awesome and has customer service top tier. We looked at a couple of pieces he showed me colors and how things would look together. Awesome guy!!!!

Dean was amazing and very helpful. He talked my daughter through her first major purchase as an adult!

Dean was very helpful! We will definitely be back to buy more furniture, thanks to him!

Derwin was wonderful in assisting us in buying furniture for our first home! Very helpful & knowledgeable.

Andrea was extremely helpful on finding options for a new livingroom and dining set.

Dean was incredibly helpful and patient. I found exactly what I was looking for.

Dean helped us find a nice bedroom set. He was very knowledgeable and kind. Also gave us a good deal.

Great service and respectful honoring of military discounts. Highly recommend chatting with Dean.

The salesperson Dean was great. All of the support staff was excellent in every way. The provided knowledgeable service in an empathetic and caring manner. I received a great product at an awesome price that complimented my budget. I will always purchase from Ashley Furniture. I recommend Ashley if you want excellent products and great service. Thank you

Dean was fantastic with his costumes service and made it personal

Very pleasant experience with our trusted advisor Dean Dula he was very helpful polite and respectful. Our only disappointment is the fact that our couch wasn’t available the day of purchase when we were under the influence that it would be. And now we still have to wait 2 to 3 weeks before we get the delivery.

Maleea is an amazing person, she made me feel so comfortable when I was looking for a new couch, and she was so knowledgeable too, as I was looking for a material that was as pet safe as possible. I found a wonderful couch thanks to her, meeting all my standards, and I can’t wait to have it in my new space, and she made the process of it all a dream.

Dean Dula was awesome. Friendly, knowledgeable, and very patient. Gave us a great deal on our selection.

Mr. Dean was a tremendous help. He was patient, honest, and very personable. If you ever need help picking out furniture, make sure you ask for Mr. Dean!

Melody was very helpful, friendly and professional. She is an example of what true customer service looks like and should be emulated by all.

Excellent, professional and very patient service by Andrea Fitzgerald. Loved her caring personality ❤️

Our assistant was very nice and helped us out a lot with finding a dining room table.

Great staff. Great selection, waiting for delivery now

Melody Terry helped our family tremendously she is very patient and will assure you get what you like ! I highly recommend her for your visit at Ashley Store !

Andrea helped my family and I finalize a purchase on a living room set for our new home. She made the experience quick and painless! Andrea was knowledgeable about her products, and most importantly, gave me realistic answers and expectations to my questions. Everyone was very helpful! From Aaron, who began the process with us, to Neisha who took our payment, and checked us out at the end.

Andrea was great! Helpful and kind- pricing out many options for us. We are leaving as two happy people with a brand new, comfy couch.

Maleea is an absolute gem! Excellent service

We have been looking for a couch for over 3 months. We have went into every furniture store in the area. We walked into Ashley Furniture Outler and Maleea helped out. We walked between the two Ashley stores and she was so patient with us. My son was super attached to her as well and she was patient with him. She spent almost two hours with us as we were super indecisive. She helped us come to a decision and we are so grateful! She was amazing!

The new outlet store looks and feels like the main store. The staff is fantastic and the manager obviously motivates the staff in a positive way. I've been a customer for 6+ years. Steve D

Andrea was absolutely amazing and so helpful! Completely stress free experience!

Today was my first time at the Ashley store and I was blessed to have Mrs. Andrea F. To work with me. She helped me with everything step with choosing my sofa and also looking at other furniture for future purchases.

Maleea was my advisor and she was outstanding. I went in looking for a certain item and she showed me many other items that were similar and I went the total opposite way and I fell in love with the Cambri sectional. She is great!

Derwin was amazing! Greeted us right away and stayed close enough for us to ask questions without hovering. He also was able to give us a military discount. We had a great experience and will definitely be back for more.

Maleea the sales associate was a great help even while we were indecisive about what we wanted. Definitely recommend her!

Saw melody today and she was fantastic really took her time to show us a variety of things and was super kind! Would highly recommend seeing her!!

Ms.Mississippi was extremely helpful answered all of our questions. Was extremely honest with us. The environment was amazing and professional.

Shala was the best! She helped me get everything I needed and wanted at the best price! I will come to her for my future purchases!

Great customer service! Darwin and Cassandra made our furniture purchase experience extremely enjoyable. We will certainly recommend Ashley to all of our friends and family.

Melody Terry was excellent! Come see here Today!!

Mr. DERWIN WATTS was very helpful in my search for a sofa. Excellent customer from the time I walked until I checked out. Thank you all!

Maleea gave us great customer service. We went to three other stores and found her expertise was the best. She helped us find a great deal on the furniture we needed.

Melody was so knowledgeable and kind. I did not want to spend a really long time waiting for answers or to process paperwork. She gave us the space to explore, but responded immediately when we needed her. We love our chairs and are so happy with our experience!

Derwin watts was the greatest sales person and very pleasant

Melody is the best!!!! Come see her!

Mrs. Mississippi was absolutely AMAZING, she was knowledgeable, HONEST, just great to work with. We will be coming back for all of our furniture needs, and will always ask for her.

Ms. Mississippi was awesome!!! She helped with getting bedroom set in new home and a few other items. Very informative and kept it real.

Came in the showroom and was greeted by Melody T. I knew what I wanted and showed Melody and she ordered it. Great salesperson with an awesome attitude. Awesome experience 😃

Travaris Graham has got to be one of the most patient, friendly, and knowledgeable store associate I have ever met. We were able to furnish our newly built home. Just from the experience with him, I would shop again and recommend this store to anyone.

Jasper was awesome

Jasper was amazing! He got us an amazing deal with the memorial discount and everything! He was patient, kind, and helped us find our furniture style! I couldn’t have asked for a better salesperson! He even got everything under our budget!

My sales associate Derwin was very nice and very informative

“Ms. Mississippi” did an amazing job and got me everything I was wanting.

Ms. Mississippi (Shala) was fabulous! I had a large wish list and she helped us find furniture we loved and kept us under budget (which was impressive).

Jasper was amazing! I've been shopping around for some time and each time he was so patient, thorough and attentive. When I finally made my purchase, he came in on his day off to help. I will definitely be coming back to furnish the rest of my home.

Great

Mississippi was very helping and very energetic it’s just a blessing to be able to work with her and get everything me and my wife needed for the house

Amazing and quick service, definitely will be returning to get more furniture when needed!!!!

Had a very good experience Mr.Derwin. Answered any questions we had and worked with us on what we were looking for. Would return to this store for any future purchases. Great store. Good customer services and a good selection!

Jasper was great! He asked me what I was looking for and pointed me in the right direction, giving me a chance to peruse on my own. Which I really appreciate! He then looked up a few additional options to show me on their computerized inventory as well. He was extremely helpful, polite and patient - answering all of my questions, and I had many! Thank you Jasper!

Travaris Graham took great care of us!

Melody Terry is great. Very friendly, personable and professional. Ashley Furniture has an outstanding employee and are very fortunate to have her. As long as she is here you have a life long costumer.

Our sales tech Andrea was so helpful with all our questions.

Derwin Watts was very helpful and made sure we got the best deal!! Great sales associate!!

Derwin Watts was awesome

Jasper was extremely helpful in assisting my wife and I find and purchase a living room furniture set

Customer service in-store is great!! Shout out to the manager for taking the time to assist me when Customer Care didn't take the time.

Visited on 4/24 and worked with Ms. Mississippi. She was an incredibly helpful and easy to work with. No pressure tactics and listened to what I needed. Was very happy with the price. I will be stopping here first next time I need furniture.

Ms.Mississippi helped us find the perfect dining room set. She showed us options on the kiosk, which was really helpful. Great customer service!

Ms. Mary Johnson was a delight! Very helpful.

Had a very quick and easy transaction today to replace a part on previously purchased items. The GM of this location assisted us today. She was very pleasant to work with. Thank you.

Jasper is an awesome dude. Very professional 😤🤌

Jasper was amazing! Very friendly and patient as he walked us through our first mattress buying process. Highly recommend!

Andrea Fitzgerald is an excellent person. Customer service oriented made me feel welcome extremely helpful and an asset to any business.

Jasper had amazing customer service and I would refer him to anyone in need of furniture

Ms Melody was extremely helpful in helping my grandfather and I find furniture for both his Man Cave & Family Room. He has already stated he'll be a returning customer! thank you again Ms Melody!

The service was very good. I felt welcomed as soon as I walked in and helped in a good time

Jasper was absolutely amazing, precise on product knowledge. Will definitely order again with him.

Jasper did a great job. He was very professional and had great customer service.

Derwin was very helpful. Highly recommend!!

Awesome service !!!! I really like this store !!!!

Derwin was our sales person he was awesome and answered all of our questions!

Great customer service and get prices thanks to Derwin watts

Jasper was super kind and helpful!

Jasper was fantastic! Very nice and helpful

If your in need of a GREAT decorator and/or a GREAT furniture salesperson to help guide you through the process, then go to Ashley Furniture in Newport News and ask for Andrea Fitzgerald!!!! I promise you…..You WON’T be disappointed!!!!❤️👍

We had a great experience today. We were not hassled by any representatives, they were helpful when we asked specific questions. Walked out happy owners of a new sofa.

I would never buy anything from here. I stopped in on my day off today looking for a particular style sofa set a customer I have is wanting. I also went to feel mattresses for me personally and one for my son. The woman who was supposedly there to help proceeds to tell my son “The mattresses aren’t toys go meet your momma”. I’m still wondering in what world it’s okay to make a child cry in a furniture store or to speak to a customers child in such fashion. I asked for the store manager and apparently that was her. Ashley furniture could do better.

Darwin was amazing and super helpful as we looked for a frame to match our new fancy bed we had at home! He actually remembered us from 2 years before! It made us feel very welcomed!

Great experience!

Derwin gave great service and didn't bug us to buy anything!

Def good furniture and great service! The selection is top notch and Derwin was more than patient with getting the choices available. Recommend 10 out of 10!

I don't like making major purchases under pressure. My experience with Jasper at Ashley Furniture was awesome. Not only was he very knowledgeable, he was also kind, professional, and very patient. No pressure at all. I actually came back 3 different times before making my final purchase and each time he was amazing. Thank you Jasper!

Jasper was very good and attentive to our needs. He explained everything well with the purchase our new Tempur-Pedic mattress.

Jasper was awesome. Patient and explained everything in detail. We got exactly what we wanted and are happy with our purchase.

I highly recommend you steer clear of Ashley furniture. If you find something you really like, at least purchase the extended warranty because it won't last more than a year. In regards to my reclining sofa and loveseat, the usb/reclining switches on the ends failed the 1st time within the first year. At the end of year 1(when the store warranty runs out), the couch now creaks, squeaks and feels like it is going to fall apart. Not rigid or durable at all and highly regret ever making this purchase. At this point, 1 year and 3 months, the usb/reclining switch failed again, but with the couch reclined. Do your research, don't jump the gun because there is nothing they will do after year 1.

Andrea was exceptional. She helped us find what we were looking for and a floor model fit the bill. Thanks

Melody, was an absolute pleasure to work with. Her infectious personality, professionalism and knowledge of her store proves her as a valuable asset to the store.

My experience with Shala at Ashley Furniture was awesome!!! I have found my new favorite furniture store!!! I got a 7 piece bedroom set for a great price!! Saved a few hundred dollars also. Make sure you ask for Shala when u visit this store

Very helpful people

Ms. Mississippi was amazing and patient with us. Wasn't pressuring us to buy anything. Gave us space and let us decide.

Very helpful Good furniture

Melanie was great. From the time we walked in tell we finalized the purchase.

Awesome experience

Jasper S was awesome to work with. Helped us get the best deal for the exact furniture we wanted! Gamers united!

Melody Terry was awesome and had plenty of patience.

Great place to shop for funiture. Melody Terry was wonderful

Had a great experience here. Everything went smooth and precise. They actually worked with me and found me extra savings where they could. Would buy from again. Shoutout to Travaris who helped me out the entire process. If you want some good savings and everything explained well, go to him

Myself and my mother received excellent service from Jasper,.

Great experience,

Ms. Mississippi was very accommodating and worked with us from the moment we walked in the store until we finished. We would work with her the next time we need furniture. We would definitely recommend her to friends and family.

Friendly sales reps ready to help you.

Jasper was awesome , very knowledgeable and he helped me understand everything that I was looking at. The furniture I wanted was discontinued but he found something better for me at a reasonable price , I definitely recommend him and this store :)

Jasper was extremely helpful and answered all my questions. Great experience !

Jasper is awesome! Friendly, informative, and insightful

This was my 1st purchase with Ashley Furniture, and won’t be my last! I worked with Melody and she was sweet, professional and made the process so easy for me. I’m in love with my bedroom set and hope to have Melody help me with my next!

Mrs. Mary gave us excellent customer service. Everyone was pleasant.

Jasper and Shayla were amazing! Very helpful and kind. They made a typically stressful event into a fun process. Jasper was nice and supportive of military service members. Shayla helped us understand the protection plan. I interacted with both of these individuals on separate occasions and I am looking forward to my next purchase!

I had a wonderful experience. I worked with Melody and Ms. Teresa. They made the process easy and seamless. Thank you Melody for being patient with me and my indecisive self.

Very great experience and super friendly. Answered all of our questions. I would recommend! His name was Travaris Graham

Great service! Did a phenomenal job! Ask for him upon arrival in the store. Travails Graham

Derwin was a great help! He was very knowledgeable and courteous!! Thank you, Derwin!!!

Nice , knows the layout of the store highly recommend it. Works with you .

Mississippi was very friendly, professional and knowledgeable while helping us make our purchase.

Nice and easy to work with , was very informative

Excellent customer service! Excellent choices of items!

Travaris Graham was fabulous. Very helpful and knowledgeable.

Ms Mississippi was extremely knowledgeable and friendly great customer service!

Ms. Mississippi was fabulous!! Highly recommend!!!

Mr. Graham did an excellent job explaining the process and showing us the entire collection. Great Job Mr. Graham!

I am a mother of a very picky daughter. So far, this is the only store that actually has what she wants. It is like an early Christmas blessing.The mattresses are great! This place really saved a long trip to mattress firm 😂. Finally the store hopping is over. Derwin and Shaysty are very helpful and honest agents.

Shala was so easy to work with. No surprise costs at the end of our transaction. Highly recommend!

Travaris Graham was our sales rep and he was amazing! His knowledge of the inventory was wonderful and he went above and beyond to get us what we needed! Greatest sales rep ever!

Jasper Smallwood lll was great helping my wife and I find whatever we needed he's the best!!!!

Today my husband and I came in looking for a sofa and small table. The sale associate Jasper was super kind and was there to answer all our questions. Thank you.

Was Great experience working with Shala. Aka “ Ms. Mississippi” look forward to her guidance with future purchases!! 👍

Everyone was very helpful and friendly to our family.

Ms Mary Johnson was great!

Jasper Smallwood was so helpful! We came in looking for a comfy couch, and he found one that was perfect for our family first try. 100% recommend. This man deserves a raise.

Absolutely love the customer service from this store!!! Cassandra Swanson and her team are attentive and go getters! Great at problem solving and treating customers like they are family! Superb Customer Service!!!!

Jasper Smallwood was the the easiest and quickest salesman I’ve ever worked with. Highly recommend him when shopping for furniture!

We just bought a reclining sofa from Ashley and had a great experience with Jasper. He was SO helpful and it was very refreshing not having a salesperson follow you around. Highly recommend speaking with Jasper upon arrival.

We worked with Jasper today and had an amazing experience. Incredibly professional and super helpful and knowledgeable on everything we needed to feel comfortable making our purchase.

Jasper Smallwood is amazing. Super personable and human. Not the typical robotic customer service vibe.

I had a wonderful experience working with Melody... I recommend her she's very professional and knowledgeable in her field of expertise... Do recommend

Andrea was so helpful, knowledgeable, and patient with our sofa selection. Simply a wonderful person to be around. Highly recommend!

Jasper was great!

Cassandra and Jasper were great to work with. They were helpful from the beginning to the end and I was very appreciative of their assistance!

My sales associate Meldoy was very knowledgeable, professional, and helpful. She welcomed me into the store let me browse and checked on me. Even took me to the on-floor computer to find the Sectional I was looking for that was not in the store.

Melody was an absolute awesome saleslady, she had great respect for the veterans of the military. She was very professional and took the extra time with us, thank you for being great, you are an asset to your company for sure!

Jasper was super friendly and helpful with us trying to find a couch. Highly recommend him helping with any of your needs!

Customer service was wonderful. Melody at the Newport News location was wonderful to work with.

Ellante' was very knowledgeable about what I was looking for, very great customer service...

Elante was helpful and patient as we shopped for furniture for my grandmother. He is very personable, quick and efficient-making Ashley a good experience 😃

Ellante was amazing!

Ellantè was amazing! He helped me buy a new sofa and was super nice!

Ellante is one of the greatest that I’ve worked! He’s helped me with all my furniture needs! The sectional was outstanding and brightened up my living room! Thanks again for the great service

Ellante was amazing we bought a bed set from him and he was so professional we will be back next week for his service

Ellante sold me a beautiful sectional and gave amazing customer service very professional.

Ellante was amazing . I will always come back and buy from him!

Ellante was amazing we bought a dinette set and he was very professional! We will be back soon! Thank you so much!

Ellante was phenomenal he helped served me and my husband we purchased Next-Gen and his presentation was amazing! We will be back! Thank you so much! Come see Ellante

Ellante was such a big help! I'm moving into my first home and he helped me pick out the perfect sectional. He made the process so much smoother. 10/10

GREAT FURNITURE, GREAT Saleswoman named Shala. She's the reason I will continue to shop there. We only spent a about $3000 but she made it that we got a leather living roomset bedroom set. With free delivery..

He was very kind , and very understanding and great person . Very great costumer service.

Jasper was great! He helped us find the perfect couch! He was kind and gave great insight on all the couches and deals available in the store

Ellante helped us out and was very accommodating!! definitely recommend him! Very professional, and got us a very good price on our furniture!! 10/10

Ellante was very helpful with everything!

Shala Mississippi was fantastic !!!! Thank you so much !

Ellante was exceptional and professional during the entire experience. I would buy from him time and time again given the opportunity. Ashley furniture definitely knew what they were working with when they hired Ellante!

I called Jasper Friday afternoon and he answered all my questions. Saturday morning I arrived and Jasper was right there, willing and ready to assist. He honored every discount, extremely respectful and thanked me for my military service. The world needs more Jaspers.

Shala helped us out and was amazing the entire time. She was extremely patient and friendly

The WORSE customer service I have ever had !! Contacted them for an online order of two chairs that i wanted to return. the color was not as shown and one had damage. They were quick on this, and told me to ship them back at MY expense !! I refused , for the above reasons and wanted a full refund and these picked up. Sent 5 more emails in the course of 3 weeks with NO response !! Week 4 i reached out with their virtual assistant for a copy of my invoice ( which was answered promptly) BUT that was all they could help me with. Everything else, returns, repairs and all other problems were to be addressed to their " Customer Care " !! Should be named Customer MIS-CARE!! Week 4 they did respond and told me to send a pic of the damage so the could replace !! I had already sent the pics with and messages that I wanted a full refund and pick up of the pieces!! week 5 and I am in the process of a credit back with by bank !!!!!! DO NOT give this store any of your business !! Their CEO and everyone below him should be fired or made to work the " Customer Care" lines for 5. 00 an hour until they quit !! Oh and i looked up CEO Todd Wanek',s salary which is 3-9 MILLION a year and if you charge the interest rate is 29.99 !!!!! ZERO rating !!

Miss. Mississippi, Was amazing putting Mrs. Stevenson’s living room together. She moved pieces around the showroom floor so that Mrs. Stevenson could see everything thing together. We were all way past our lunch time and she hung in there with us to get the sale done! It’s so hard to find people who care in todays would and she went above and beyond! Thank you so much Miss. Mississippi

Ellante was a great help buying a couch for a new house! Very informative and friendly. Got us a great couch in our budget. 10/10 customer service!

I had a wonderful experience. Thanks for taking care of all of my needs.

I had a wonderful experience with Ellante. He was very knowledgeable and he took care of our every need.

Ellante was great! Hands down the best sales associate I’ve ever encountered. He really helped us find exactly what we needed.

Ellante was very helpful, knowledgeable, and personable. A true no B.S salesman! Thank you for helping my family update our furniture!

Ellonte was very helpful and friendly with our purchase and decision making. Definitely recommend going to Newport News for your next piece of furniture. Did his best to get us the best price without putting pressure to make decisions too quickly. :)

Ellante was great! The service he gave was espetacular

Shala was very helpful and quick in the process of me purchasing a new couch.

Great customer service Ellante C. Thanks for the help.

Ellante the sales rep @ the Newport News location was very helpful and informative! I will definitely be back to purchase other items! Thank you again for all of your assistance!

I had a wonderful experience at Ashley furniture being assisted by Jasper. He was awesome wonderful great help I would definitely recommend him to anyone that comes into the store. We

Jasper was wonderful helping us find the perfect living room set!

Ellante was great. We had been to several furniture stores and he was what sold us on the bedroom furniture. He wasn’t over bearing at all but yet very informative. Would definitely shop here again in the future with Elante.

Ellante was quick to introduce himself and help my wife and I find the furniture we were looking for. We are very pleased with the service provided, prices were reasonable and the quality of the furniture is very good. We will definitely be back in the future for our home furnishing needs.

Melody had Great customer service. Definitely the best deal i have gotten for a bed and sectional in the area.

Ellante was amazing

Excellent customer service. I received the best price on my new furniture. They are quick to get you out in a timely manner. Ellante was wonderful.

Ellante‘s service was excellent! He was friendly and communicated well. You can tell he cares about customers and took the time to get to know our tastes. He helped us find exactly what we needed for our new home!

Jasper greeted us with friendly smile upon arrival. He checked in with us briefly a few times before we were ready to make our purchase order. Everything was stress free and quick.

Ellante was attentive and energetic without being annoying as some sales people can be lol. I was able to find a really pretty sofa for my living room. I was very satisfied with his service.

Ellante was excellent and answered any questions that we had and got us set up with a new couch!

Andrea was amazing, she worked with us every step of the way and let us have our wiggle room to make the perfect decision on two lovely items. Stress free, calm and collected. 10/10 would recommended again. Thank you so much, ma’am!!

My husband and I were just window shopping and happen to find a couch we loved. Melody made our shopping experience so easy and enjoyable. She provided us with all the information, answered all our questions and was up front about any possible charges that may occur should we cancel/exchange etc. we ended up buying our couch and can’t wait to set it up in our living room.

Andrea Fitzgerald is a truly fabulous salesperson. She was kind and helpful with our furniture purchase. A great experience!

Had a great experience! Our sales associate, Jasper, was knowledgeable, helpful, and professional.

Great experience at Ashley! Ellonte was very knowledgeable and helpful! He sold us a beautiful couch!

Omg!!! Malik at Ashley Furniture is amazing! Walked in looking for a new sectional and was allowed to look, feel, sit without being rushed. Was in and out an received an awesome price! Thank you Malik, keep up the awesome work !!!

Awesome Sales expert Gasper was so nice

I did not buy anything BUT! I dealt with Travaris G. He was Very outgoing, quick, and helpful all around I enjoyed working with him.

Very Helpful.

Derwin was very professional and polite and gave us time to browse without pressuring us into anything. When we selected our furniture the sales process was quick and easy. Great experience!!!

First class service from Jasper!

Melody was absolutely phenomenal. Answered all questions that we had even with running in circles doubling back a million times. She made sure we were getting exactly what we wanted and in a timeframe that worked best for us.

Mary is patient and very helpful, great customer service

Ellante found us exactly what we were looking for. We couldn't be happier with our experience.

Malik was very helpful! He was attentive to our needs and showed great customer service

We enjoyed working with our sales representative today ! We came in looking for a sectional couch and we found the perfect set along with good prices ! Thankfully , our piece was in stock and will be in soon. We will shop here again if we need any other furniture pieces in the further !

Mississippi was friendly and not pushy! Loved her help!

Derwin and Mrs.Burrell We’re amazing excellent customer service more than patient as we stroll back-and-forth extremely welcoming and you’re very blessed to have them on board thank you

Ms Mississippi is very awesome she took the time to make sure I find what I need very determined I love her!!! Yes I highly recommend...

Jasper was a great help and was a fantastic help!

Ms. Mississippi was wonderful she was extremely helpful while giving us room to decide what we needed and helped get us something we were happy with while staying within our budget.

Absolutely Awesomeness, professional

Ms Mississippi was great to work with! She broke down all the numbers for me so quick and made the process seamless. She was kind and so comfortable to speak to!

Ms. Mississippi made our whole experience here at Ashley Furniture! She was polite and patient with us while we explored all our options. She was very informative and willing to price check whatever pieces we mixed and matched in the store. We had such a pleasant experience and it was in large part do to her!

Ms. Mississippi's professionalism, service, hospitality, and product knowledge is top tier. Come see her !!

It was great working with jasper

Mrs. Mississippi is AMAZING and so patient. She helped me understand my vision and is very knowledgeable. I appreciate her very much.

Mississippi is the Truth! When your ready to buy your furniture, make sure to ask for her and watch her work!!!!

Great service and experience! Please ask for Shaka Ms. Mississippi (she is the plug-seriously)!

Excellent service from Shala Bolden

Jasper was our Sales Professional and he truly was a professional. He knew his product and when we asked a question he knew the answer. One of the things we liked most about Jasper was he let us roam around, look at all the options and when we were ready he gave us a fair price for a great product. We picked up our loveseat in Virginia Beach & it was handled very prompt & professionally! They had all the paperwork already pulled & we only needed to verify it was us. WE HIGHLY RECOMMEND ASHLEY FURNITURE & JASPER!!!

We had been shopping around for a new sectional for a few months and decided to go with one from Ashley furniture. Browsing at Ashley was easy and the sales associates were very friendly/gave us our space- not pushy at all!Originally, we wanted to get a sectional from Lazy Boy, but they had very little in their showroom and we had to wait almost an hour to talk to someone about custom ordering a sofa. After hearing about my moms experience buying her sectional at Ashley in November 2021...we knew they would take good care of us.We ended up buying the same sofa that my mother purchased because we enjoyed it so much at her house! Everyone has somewhere to sit and talk after dinner and the pups get to enjoy the ottoman all to themselves.I'd also like to mention that I think the reviews are not reflective of the business and service that my family, friends and I have experienced. We will be forever customers and hope that others will too after giving them a chance! Also, the owner is really kind and helpful- I think that's hard to find when it comes to chain stores and this one sure is a gem!

Melody was absolutely amazing! She is super sweet, very patient, and possess amazing customer service! Thank you melody! I’ll see you again very soon

There was a great selection to choose from. Jasper was very patient and answered all my questions knowledgeably. I'll definitely be shopping here again.

I've been to Ashley furniture at least . times this month looking for the perfect livingroom set. On my third time coming in we met Jasper. Jasper was sovery patient with me while i was so indecisive about everything. He was so knowledgeable about every piece I inquired about with no hast. We finally decided and I got what I wanted!!! I will definitely recommend Jasper and Ashley Furniture to all my friends and family..

Jaspers great would recommend 10/10

Melody was amazing and helped us so much!!

Very knowledgeable and patient

Miss Mississippi serves with a smile, very helpful and has a great vibe! I would recommend using her services while at Ashley’s!!

Jasper Smallwood was excellent, didn't pressure, showed me what I asked to see. He was curtious and professional.

Jasper was so helpful to me and my family when purchasing a new couch. He politely asked if we’d like his help or just look on our own and call when we had questions. He gave us space but was within close proximity if we had question which he answered promptly and professionally. I would gladly purchase another piece of furniture from Ashley in Newport News

I recently bought a sectional from here. Travaris helped me out many times, was so kind, helpful and understanding. I got a wonderful price thanks to him and Cassandra. I highly recommend this Ashley Homestore location.

Our salesman Jasper was phenomenal, very knowledgeable and helpful, and respectful with our time shopping and questions we asked. The experience was definitely enhanced with such great service. Thank you Jasper!

Today was a very good shopping experience. Aside from my husband being silly the whole time, it was a very smooth transaction. Jasper was very friendly and professional! If I could give 10 stars I would. Thank you.

Melody was AWESOME. She was a customer's dream. She was overbearing like a used car salesperson. She was thoughtful, kind and VERY helpful. I will DEFINITELY be back all because of her.

The restrooms were so clean, Ms. Roth does an excellant job. Happy customer.

Ask for "Miss Mississippi" when you visit this location (Newport News). We came in asking to try out the most comfortable power reclining sofas, being that we've both had spine surgeries this past year. She patiently walked us thru their many options & steered us toward their Next Gen dura fabric when we mentioned we had two large dogs. We've had the sofa several weeks now. It still looks like new & we couldn't be happier with how modern it looks & how comfortable it is! Save your money (skip Lazy-Boy...we compared & their warranty & product offerings are no better & way more expensive). Miss Mississippi saved us hundreds over the store right down the road & we have a reclining sofa that doesn't look like we're grandparents (even though we are)!

Derwin was thorough and patient while we shopped for our sofa/loveseat set. Definitely recommend!!

The sales Lady Mrs. Mississippi went above and beyond what i ever thought a furniture sales person would do. Actually felt like i knew this person for a long time and great customer service. I think i might have found my sales person for life. Or as long she is around.

Travaris was awesome. Very knowledgeable. I told him exactly what I wanted and he showed me options that fit exactly what I was saying, minimizing my time in the store. He was great.

We had the best experience! Jasper was extremely helpful and honest while purchasing our first couch for our new home! Highly recommend.

MS. Missippi is the bomb. No high pressure sales at all! Very easy to work with and ran her little legs off getting me prices! Go see her if you need furniture!!

Shall is wonderful!!! We went to a lot of stores and got prices for the items we were looking for. When we came here, I honestly didn't want to come. But Shall made the experience so pleasant and left no question as to what we were considering and the pricing. She gave us a sheet that broke down the price , fees and total price commitment so we could make a truly informed decision. That sealed the deal for us. That much detail on the front end let us know we would have no worries going forward. Great working with her!!!

Excellent service!!

Jasper was awesome. Quick and to the point and gave a great deal.

Travaris was very helpful in picking out the perfect mattress for me and my fiancé. He was able to find one we both loved even though there is a big size difference between me and my fiancé.

The manager, Cassandra, was absolutely amazing and helped me find a sofa table that matched my TV Stand - an impossible task that I had been stressing about for almost a year. Absolute life saver. All around great experience. The price was great and set up and delivery was very reasonable.

Ms. Mary Johnson was so knowledgeable and considerate. She was quick and a delight to be with. Love our new family room furniture!!!

Good furniture store , prefer real wood not the wood hard plastic looking furniture they have now? But still and great store

We stopped by a week ago after looking at a lot of different places. Melody approached us. She was courteous, friendly and informative. She answered every question we had. She knew so much about the furniture. We came back and purchased our items from her. Ask for Melody...she will not let you down. Thank you Ashley Furniture for helping us out. We will come back if we need anything else.

Excellent prices and friendly customer service, welcoming atmosphere

Went in store and was immediately greeted and helped, they were patient and really worked with us (that's why they get the 2 stars) told them we needed the furniture delivered the 24th of September (tomorrow) and we went ahead and paid the delivery fee. They called today saying they don't have any more new units of this particular model and they won't be delivering to us tomorrow. We can take the floor model, but not until the 27th because they "can't have a spot open on the floor." They are giving us our delivery fee back and taking $500 off because it's the floor model. As a company, you should do more if the company messes up your order. They also never apologized for their mistake.

This is my first purchase from Ashley Furniture and I will be back. The whole staff was so nice we loved Shala Miss Mississippi she helped my son pick out a great recliner. So very nice!! Go see Shala she will help you!! The Store Manager Ms.Swanson was great also she has an amazing team!! Any furniture needs please go to the Ashley’s on Jefferson ave in Newport News they are the best. Thanks for the wonderful service!!!

Jasper was such a great help, very professional and attentive!

Mississipp Is AMAZING SHE was/is so helpful nice sweet etc. please request “Mississippi” loved her!!!!!

This store was great!!! Ms Andrea was very knowledgeable and helped us choose the right mattress for my needs. I will return and recommend friends and family to this location

Melody was phenomenal! She was very attentive and was kind enough to help us with the different bedroom sets we were interested in. She took the time to breakdown the amount we had to pay and was very patient with our indecisiveness lol we finally were able to make our choice and purchased 2 bedroom sets! Thank you so much for the 5 star service.

Good store but would like to see more decor items

Very helpful staff. They put up with our 1 hour decision making progress. Delevery was on time and fast. Dont let the deliver guys rush you. Inspect your goods before they leave.

Ordered our 3 piece sectional, had to wait a week for it to be delivered, the delivery guys were great, but 1 of the 3 pieces was the wrong color, so we have to wait another week to have our full couch. No one called until I called asking when it was going to be delivered, the drivers said it was Wednesday, and now it's Thursday. It's been a headache and I'm not sure I would return here. I feel like some of the delivery price should be refunded. 😕

I personally have seen and felt the quality of the sofa and loveseats that they sell. My stepdaughter and son in-law bought theirs here and it's not that old. It has already broken. They have called to have it repaired and have not had any success with customer service. They are getting the run around about back orders and told that this part is in stock and then told no it's that part. The lady at the store won't take their calls to fix their problem or help them. She refuses to do anything about it. The sofa front literally sits on the floor. The whole side of the sofa sinks in. They want to put brackets on it. They should replace the sofa. The sofa is made with staples. I looked at it myself. My son in-law is a tiny guy and my stepdaughter isnt big either. There is no reason that the sofa should have collapsed. This company is talking about December now on fixing the sofa. Wth?! It's not even August. I wouldn't buy anything here if this is how things are dealt with when stuff breaks. I understand furniture can be faulty, but again this sofa is put together with staples. Cheaply made. No wonder there's a profit.

My daughter bought her disabled son a bedroom suit. She had to wait almost 2 months for it to come in. First delivery, the footboard was broken. Several weeks later they delivered another broken bed. Third delivery was broken. They found one in the warehouse and told her she could pick it up before it’s gone. She picked it up. The installer came after work and found it broken. It’s sitting in our garage waiting for it to be picked up. Lord knows if we’ll ever get an unbroken bed or when. The delivery guys are great. It’s the warehouse. They should all be fired. Very unsatisfactory customer service. My grandson is sleeping in the mattress on the floor or the couch. This is awful.

Nice furniture amd excellent customer service.

We had a great experience purchasing our couch at this store. Alexis, our sales rep, was patient and helpful throughout our whole shopping experience.

Melody was great! We told her exactly what we were looking for and she steered us in the right direction. We bought all of our furniture we needed from Ashley’s at an affordable price! We will be returning for other furniture needs!

Stuff breaks after two years not worth the money spent. Stay away from them at all cost. Couch completely broken after two years . Table chair broke after a year. Money waisted. Walmart furniture cheaper than this stuff last longer. Update the warranties are terrible too they said it will take four months to fix there junk . Yes stay away . Also management never reach back out to me after I called . Poor service all the way around. I wish they can have negative stars for reviews.

My first experience at Ashley's was very pleasant. My sales consultant, Keisha Scott, was very knowledgeable, patient and extremely professional at all times. The two ladies who work the desk are courteous and friendly. I highly recommend this store to anyone looking for quality furniture and professional service.

If you are in the market for some furniture, check out Ashley furniture, ask for Alexis, she will hook you up with 5 star service! It was absolutely a pleasure working with her on the hunt for a new couch. Delivery time was quick, purchased Monday, delivery set for Friday. No complaints.

After looking for a console table for months , Ms. Melody Terry directed me to the perfect table. It is the right color and size. It only took less than 10 minutes and it was in stock. She was so profession and made my shopping experience a breeze. How fantastic! I will purchase from Ashley again in the future. Thanks Ashley for hiring such a great, friendly and courteous salesperson. Thanks Melody!

My wife and I absolutely LOVED Derwin! Mr. Watts was a pleasure and a blessing. He was very patient when we were exploring many options and he was ultimately helpful in deciding on what we wanted. Being our first purchase of a couch, it was a fruitful experience. No pressure, no pain, just delightful. He’s a good conversation too! Ask him about the countryside and he’ll make you laugh a ton. Thanks again for a good time, Derwin.

As soon as my husband and I entered the store, we were greeted by a sales associate who didn’t share her name with us, but made it very clear that they have financing. She made it a point to emphasize on house financing IF there’s a problem. We started to look around, and she approached us again, stating she could get the financing process started. My husband stated no, we would be paying for any purchase out right no financing. She then proceeded to stare both of us up and down, with a stare as if to say yeah right you can’t afford that. We were very unimpressed with her professionalism, and will never be returning.

I had a great experience at Ashley’s! I worked with Andrew, who was great and didn't pressure me to make a purchase. I loved working with him , he was super knowledgable and friendly. I received perfect service!!

I had a good shopping experience with Alexis.

Great service!

Thank you Lakeisha for all your help today. You were ever so helpful, pleasant and informative in finding 2 complete bedroom sets, sectional, and dining set.

Fantastic products awesome service! Great rates and prices! Very pleased!

Kay Dorschutz was great! Friendly, quick and efficient!

Excellent customer service - Alexia was great

Great service! Alexis Jones! I can’t say enough great things about her. She was honest and helped us get the perfect couch for a great price. I highly recommend working with this company and Alexis if you get the chance!

I have received damage furniture over three times. I brought my children two brand new headboards, dresser and I put the mattresses on financing so I'm spending a substantial amount of money with these people. Including furniture for other rooms. Now, one of the headboards either the movers or warehouse workers kept damaging my furniture, over three times. There where scratches, the wood was swollen spreading apart. Now I been on a waiting period of 8 months and yet no bed. Ashley's feel that it should be acceptable and I should settle for what was given with no remorse or consequences.

Alexis was my sales associate and I was looking for a sectional and she was a great help. Helped me find 2 different couches in the style I like 👍🏼

Alexis and Shaston were so helpful and nice. I was practically in and out. Can't wait to get my sectional!

I originally came in the store in January 2022. I worked with Alexis. I closed on my home in April 2022 and my furniture was supposed to be delivered by end of June. I checked back in June and got told now it would be July. So when I called in July, they then told me it’s August now for my items to be delivered. I called and spoke with a manager on Friday 7/15 and spoke to a manager. I advised her that I’ve been patiently waiting since April for my things. She stated that it was 1 headboard that was still not in. So I asked if there was any other beds in stock because my kids have been sleeping on the floor since April. She told me there was a bed in stock and she was going to update my order to reflect the bed in stock. She told me that everything would be delivered 7/20 and that I would get a call 48hrs prior for a window of delivery time. I called the store today, which is 7/19 and I get told that NOTHING had been switched and that I was not even scheduled for delivery. This is a complete inconvenience to me and my children. The store had such careless attitude about the whole situation. I will NEVER EVER buy anything from this company and I will make sure to let EVERYONE I come in contact know. I give this store 0 stars. DON’T WASTE YOUR TIME OR MONEY HERE

Nice furniture choices

Andrew Wagoner made our purchase easy and got us a great deal...that my wife couldn't resist!

Derwin Watts, our salesperson, was very professional and helpful. He made our shopping experience enjoyable. We got a quality product at a great price. We will definitely shop here again.

Holla at Alexis, she got me squared away in one day.

Hi just sharing it was a pleasure speaking with Mary Johnson, regarding my purchases. Very polite, friendly and professional. Easy to speak with. You can feel her sincerity when she assisting you. Thanks for an awesome experience at Ashley. Continue to serve like you do with grace.

Very good customer service. Answered all my questions. Very friendly she made my day. Quality furniture good prices kat is a good sales representative. Thank You

Wow, amazing!. I highly reccomend. The Sales Professional Nick that helped me out in the Newport News location, was a phenominal help. I've walked into furniture stores many a time and have been hounded to no end, several sales people at multiple times bothering me to the point where I can't think straight or focus on what I want. This experience was by far the easiest and quickest furniture purchasing experience I have ever had. 3 thumbs up!!! Can't reccomend enough. Remember to ask for Nick M.

Katrina D was so helpful and patient with helping find the perfect sectional for space and durability since I have large Cane Corsos.. I went to multiple stores and felt my needs were understood with her.. Thanks so much!

Wonderful service! Andrea was very helpful and informative, and helped us find a sectional for a great price! Everyone we interacted with was friendly and helpful!

Andrea Fitzgerald was an absolute pleasure to work with and made me feel so at ease. She was able to answer any and every question we had, and was so thorough throughout the entire process. I cannot recommend her enough, and appreciate everything she did. She has helped me with a huge purchase for my first home. Thank you Andrea!

Quick and easy! Had plenty of great options! Katrina helped us find the perfect couch for our home! She was wonderful with answering all my questions and concerns. I felt great about our purchase!

Miss Mary is the a joy to work with and took the utmost care filling our needs. We appreciate her dedication and sweet demeaned. Thank you Miss Mary! Kirby and Corinne Reynolds

Ashley Home Furniture is one of the worst places. Their parent company Grand Brand is extremely underhanded. They don't inform you of anything and during the pandemic Ashely/Grand Brand had no issues running to court and locking up your account. Fast forwarded to getting them paid off. Now they still wanna try and issue a summons to court. On top of that HOW dare you share my Private Bank records with my EX WIFE. I call to gather information and rep. Shirley Moore of Grand Brand/Ashley wants to be extremely rude and hang up on people. Then when I am finally able to get into a conversation with the same REP. I get the rude "SO WHAT ARE YOU CALL FOR." CONGRATULATIONS Ashly because of your business with Grand Brand I WONT do business with you ever again and I did send a letter to the Better Business Burrow.

Miranda has got to be be one of the best Sales Reps I have had the pleasure of meeting. She’s patient, intelligent AND stunningly Beautiful! Definitely my go to whenever I’m in Ashley Furniture Store!!!

Shala was fantastic on our search for a new dining room set. She was respectful of our space but very accommodating when we needed her. We would come back for the service for sure!

Mary Johnson 5 stars

Alexis was great to work with!! She was lots of help and very friendly. Would highly recommend.

Mrs Mississippi was very helpful and informative when it came to us finding a living room set for our house. She was very courteous and patient while we looked around the store before finally deciding on a living room set. Thank you.

Mrs. Mississippi was great! She helped us find exactly what we were looking for!

Miranda Harris is AWESOME!! She provided exceptional customer service with a wonderful approach that made our experience rewarding.

Mrs. Mary Johnson did an awesome job supporting my husband and I. Thanks for all you have done.😊

Meranda was the best!!! Helped me pick out my couch even to match my colors and theme of my home!! The team was also super helpful with getting me set up for delivery. Very accommodating!! GO TO ASHLEY HOME FOR ALL YOUR HOME NEEDS!!

Very clean and organized store. Staff was very polite and professional. Our sales agent, Alexis Jones was a delight to conduct business with. I will be back

Yesterday, I had the pleasure of being serviced by Mary. She provided me with excellent customer service. For all future purchases at Ashley, I now have a personal sales representative. Gratefully yours, Martha

Meranda was AMAZING! I was stressed out walking in trying to find new furniture for our house. She was so helpful navigating us through finding what we wanted and for the pricing we could afford! I would recommend her 100 times over!

Mississippi was an amazing salesperson. She answered all of our questions and was incredibly patient with our 2 year old. She wasn’t push at all, but made every effort to help us find the perfect living room set. We will be back again!

Staff was very friendly and helpful!

Andrea Fitzgerald was amazing in helping us choose a bed set and couch that meets our needs from start to finish! She is patient and knows exactly what to recommend based on my different design style. Thank you Andrea!

I had the pleasure of meeting Mary today at the Newport News store today! She was absolutely amazing and helped me chose the perfect sectional for my home!

Wonderful experience maide me feel very comfortable was a very pleasant lady

Ms Mary Johnson was so wonderful. She treated me like a queen ! THANK YOU!

Derwin at Ashley Furniture - Newport News was excellent! We’ve had sales folks at other stores show us everything under the sun to try and make a sale. Derwin only showed us furniture that fit what we were looking for and made great suggestions to fit what we needed.

Mrs. Mississippi was wonderful very helpful and knowledgeable of the products

Mr. Darwin was great with customer service, very knowledgeable about what was available and when to me. Made sure I knew all the terms that came into play with ordering my furniture! I would recommend him to anyone who needs any assistance 😁

Unfortunately, the most unpleasant experience ever in dealing with Ashley’s.The Newport News, VA store seem to not care about keeping a customer satisfied, even when the mistake was made by the Ashley team. The store manager apologized several times but offered no consolation for our loss of merchandise, time, and trust. We had a great experience at the Ashley store in Asheville, NC and expected the same level of service in Newport News but were sadly disappointed.

Mrs. Andrea was very kind and patient with us. I truly enjoyed working with her she allowed us to explore all our options without placing any pressure. I would most definitely come back to work with her again.

Exceptional service from both Nick helping me find and choose the perfect sofa, to Ms. Nisha helping with the contract process will definitely keep coming back whenever I need more furniture!

Handicap people need furniture too , we need a motorized chair to get around in the store. Thank you

We had a great experience at Ashley on Jefferson. We were instantly greeted by Meranda Harris and she helped us find exactly what we were looking for. She made us feel so welcomed and heard with everything we requested. My mom walked out finding everything on her list at an amazing price. Thank you Meranda for your amazing customer service for helping us find our dream furniture!

Meranda was very professional and very knowledgeable about the product

Nick McNeil was very helpful, courteous and a joy to work with

Pleasant experience. But did not have the bedroom suit that I really like .

We have been here twice now looking at furniture, and both times we have been helped by Mr. Derwin Watts. He is the epitome of excellent customer service - friendly, genuine, attentive but not pushy or dismissive, and willing to help us with whatever we needed. He is a rare gem, especially in the furniture world.Re: the store - clean and not overly crowded, so it's pleasant to walk through and peruse different pieces.

Very nice selection

Very friendly place. Nice selection of furniture

The store is fine. Tired of beige, brown and grey color options🙄

Nice furniture. Not a huge selection and kinda pricey. I'm a huge fan of Ashley furniture but was fairly disappointed.

Andrea F. Is absolutely amazing! She is personable and will work the floor for you. New to the area and in need of furniture she was perfect for our visit! Highly recommend this store and definitely ask for Andrea.

Bought a couch from these crooks and it arrived defective. Were supposed to replace the mechanism for your feet rest and they came out and said it was ok. The cushion on the left side arrived like someone had been sitting on it for 20 years prior. Warranty is bogus because all they say is it's normal wear and tare so save your money on that b.s because they won't stand behind their products. Got me this time but won't get me again. Customer service sucks and nobody knows what they are doing. Not many places to buy furniture but put this place in with the flea market because that's the quality they are selling. Save your money and time.