Ashley Outlet Newport News, VA

I am extremely dissatisfied with the service I have received from Ashley Outlet. Upon visiting the store in search of a sectional, I made it clear to the salesperson that I had a small doorway in my apartment complex. Despite being assured by the saleswoman, Ms Mary, that the sectional would fit, it unfortunately did not. When I requested a refund of my $200 deposit, I was informed that I could only receive a store credit. I have no desire to continue doing business with a company that engages in dishonest and deceptive practices. The assistant manager, Charlie, was uncooperative and unhelpful when I attempted to resolve the issue. In fact, when I mentioned sending an email to express my concerns, he responded aggressively and hostilely, threatening to send his own email. All I am seeking is a refund of my money and to sever ties with this company.

Awesome experience Our sales person Maleea was amazing.

Timothy Green was an excellent salesman! Give him your business.

Timothy Green was wonderful to work with!

Fantastic experience! Came on a holiday weekend and found exactly what I was looking for. Jasper was a HUGE help and made the process smooth and fun! Will definitely be back!

Shopped with my daughter. Our sales associate was Jasper Smallwood and he was very attentive and took care of my daughter's shopping needs.

We visited the store on Jefferson Ave. during Labor Day weekend and had the pleasure of meeting Ms. Mary. She was friendly and energetic and committed to making sure we were able to explore all of our options. She was incredible and is very much appreciated.

Jasper was fantastic and very welcoming. He was very patient with my family and I during our furniture search. We greatly appreciated his assistance and generosity.

Jasper was absolutely amazing! Very patient and helped us find exactly what we needed! I will definitely return in the future due the excellent service that I received!

Timothy was excellent. He was extremely helpful in the purchase of our daughters "big girl" bed. Highly recommended. Thank you so much.

Jasper did an amazing job and was very helpful. Will definitely be back again

Charles was absolutely amazing. Very patient and considerate. The store has so many great options and the layout is user friendly. You'll find something you love in here.

Maleea was absolutely amazing, attentive, patient and knowledgeable. She listened so well and was completely professional, kind making the entire experience so pleasant with no pressure. Love the store's environment, wide selection. Definitely coming back for all of our future furniture needs and recommending to anyone that will listen.

Derwin was amazing in helping us find what we needed in our price range and helped us in getting it asap. 10/10 highly recommend

Derwin was amazing! He was super helpful and was able to get me exactly what I was looking for. I would definitely come back after my visit today.

Jasper was super helpful and kind, couldn’t have asked for a more simple and pleasant experience. In and out and found exactly what I needed within half an hour!

Customer service was great but this place sells low quality furniture. We purchased a living room set ($2800) and dining room set(800). Less than a year, both furniture start to break down. Sofa is sagging and dents on all multiple sections of the sofa. Glad we didn't buy our bedroom set there. It is a good place with good customer service but they furniture are not reliable.

Andrea was wonderful!! Very helpful In helping me with numbers and financing! Would definitely return to this store!

Maleea was awesome! We gave her a brief overview of what our furniture looked like and what we were in store for. She matched us perfectly with something in our price range. If you happen to stop by the store ask for her personally 10/10 I recommend!

Maleea was awesome and showed us various products and ensured we got what we needed in the price point we needed.

Jasper was very helpful and kind!

Maleea got my attention right away and led me directly to what I wanted. Great service, quick in and out. So glad I came here before heading to another store! Thanks, Maleea, you and the team are great!

First time buyer and Andrea made my experience very comforting and she was patient! Definitely would recommend going to this location and Andrea!

Melody was super polite and greeted us when we walked in, let us take our time to walk around and shop, and assisted us with a great purchase of a floor model sofa table. Thank you Melody!

I had a wonderful experience at Ashley furniture! I bought a bedroom set and kitchen table from Johnny. He was very knowledgeable and helpful.

Johnny was super helpful and got us exactly what we wanted. Very professional. Will be back again!

Jasper was great to work with. Very helpful. Great experience.

Melody was so patient and answered all of our questions. We really struggled with what would be the best option for our space and she was able to show us multiple options to give us choices. Even though it took multiple trips weeks apart she remembered us and was happy to jump back in to get us a great furniture set.

Please go in ask for Ms. Mississippi…she was amazing to work with!

Best prices to date!! Go see Ms. Mississippi right now... Thank you for the help!

Walked in and was greeted by Melody Terry. I was window shopping at first but ended asking for some couch recommendations that do not sink down so much. She provided excellent recommendations. I finally found a couch that does not sit low to the ground and hurts my knee. I appreciate all the help she provided

Steve was awesome! Friendly, cordial, and polite. As always Ashley impresses me!

Steve Jean did an excellent job helping us with our purchase. Very patient and helpful.

Great service!!! Plenty to choose from!

During my visit, Steve was very helpful and patient and polite definitely enjoyed my time.

Ms Mary Johnson is a excellent sales associate, she made you feel right at home, the store had a wheelchair, they were looking to make you feel comfortable and appreciated, that's for all you service.

Maleea went above and beyond to help my girlfriend and I today! I'd highly recommend anyone to come in and buy furniture from her. Everyone there was so polite and professional. Thank you Maleea!

Johnny Valimont's outstanding service made our shopping experience exceptional. His expertise and attentiveness allowed my wife and I to quickly find an amazing couch at a great price. I highly recommend this store to new homeowners in the area seeking quality furniture and a seamless purchasing process.

My sales person was Drew. He was nice and efficient. He made the process easy peasy!! Less than a hour

Shopping is VERY overwhelming for me but Drew’s guidance got me in & out WITHOUT me feeling the anxious need to rush out. Told him what I was looking for, then he asked all the right questions & lead me right to the furniture I purchased. Thank you Drew, you’re GREAT!

spent a few days browsing for a new couch and had no luck decided to try out Ashley Outlet and wish we saved ourselves the time and trouble going elsewhere. Drew G. helped us out a bunch by waking us through all the couch selections and helping us compare each one without rushing us. Definitely recommend!

Came here to look for a new dining table as a surprise for my mom’s bday & Shayla “Mrs. Mississippi” was beyond helpful and knowledgeable, she helped us from the ashley store down to the outlets on the other side of harbor freight. Wonderful customer service & just a really lovely associate to work with, she was very helpful in finding what we needed; over 5 starts for her! She was a gem!!

Good customer service!

Quick,efficient, effective, and incredibly friendly staff and process. Would recommend to everybody.

Jasper is the best sales person in the warehouse, don’t go to anyone else!!

Maleea was very polite, flexible and professional. I hate furniture salespersons, but my wife and I were very fond of Maleea. Got a reclining sofa with drop down table for very reasonable price. Delivery and assembly was cheaper than Lowes. We walked in and out within 30 mins. No pressure sales at all.

I had a wonderful experience working with Derwin. He was professional and was able to get me the furniture I was looking for at a price I couldn't resist! Thanks Derwin and Dante.

Had a great experience shopping here. Thank you Drew for all your help. My wife and I will definitely be back to shop more with Ashley outlet.

Dear Ashley Furniture, You guys suck! Please do not buy from this company!! This company was going to bring our items on Friday the 15th. You didn't do your best to come and give us our items on that Friday and when we called you gave us the excuse that someone took off the sticker from your truck, And then called me and asked me if I had a truck and I said NO and then you called my husband and asked him the same thing! THE SAME THING as that was going to change from when I said no to my husband saying yes well news flash we only have one car! Well, you could not bring us our items on that Friday and then someone from your company called me and told me that you guys would bring it on Saturday and I greatly thanked you and then the person said they would call me and gave me a 2-hour window. Well, you did not, and then my husband called and then that one said no, we meant Sunday and were like, okay, that will be fine. Can you guess where this is going right!?!? Well, Sunday comes and we don't get a call. And because they did not get our items to us they waived the $95.00 fee for delivery! And we were like heck yeah but where are our items and when are they coming? I'm very upset right now and have no idea how to put this all in words so I am doing my best to. So Sunday comes and they said they will be here between 5 and 7 pm. I called them at 5:20 pm so we knew that was a lie. (Mind you we have nothing to sit on because we got rid of our items on that Thursday before that Friday so we would not have to deal with 2 sets of items.) So 7 pm rolls around and still not a call then 8 pm comes around and we are getting upset NO ONE called us at all. The office closes at 7:30 pm. So we could not get any answers. So my husband then calls again today and he talks to the same lady that we have been talking to the whole time about our items! She said it sounded like you need to talk to a manager and she acted like she was talking to a manager then she came back and my husband started talking and said that we will go rent a truck and you guys will have to pay for mileage- gas- and for us to move our items to our house and then taking the truck back and paying for the gas for our car because we have to go back and get our car. And our labor is costly! They dismissed that and said that we would have our items on Friday and that they were having personnel problems. My husband is on active duty and Military wives talk about EVERYTHING! And you better believe that I'm already talking about how bad your company is!! Then the lady came back after that and said that the manager said that they would also give us $300.00 off more because it was taking so long to get our items. The manager even said that he would email my husband saying and giving his word that OUR ITEMS will be here on FRIDAY!! As of right now, I have no faith that we will get our items. My husband still hasn't received an email yet and I don't think that a $395.00 discount is not worth all the trouble that I have gone through. So I better get my stuff or I am finding somewhere else to take my business and you won’t have many customers when I get through with you.

Met the nicest young man, Jasper. I told him what I wanted in a sofa, and he immediately found exactly what I was hoping for. I am impressed with his courtesy, professionalism, and knowledge. Can't wait to get my furniture delivered! Thanks again, to Jasper.

Great friendly service! Mississippi Johnson was very helpful to me and my mother. Excellent service!

I visited for the first time along with my husband for furniture like coffee table, dining table. They have nice stuff with good discounts

I've had a great pleasure and experience with working with Andrea , from the moment I walked in the store I was allowed to , browse through the beautiful selection of furniture, and she was very knowledgeable about what options I had , she listened to what I was interested and she also has a background in interior design and that's a plus for me ❤️... so I definitely recommend her if you're shopping for your home and want the best possible outcome. Thank you Miss Andrea

Mrs Bolden was Very accommodating and nice. She was patient and answered all my questions. Will definitely come back!

Andrea is awesome! Ask for her if you want someone patient and friendly!

Melody was awesome, she helped us out and gave us the best deal. Will definitely recommend to a friend.

Melody was an amazing help!

Makers Santiago is the Best sales professional I have ever experienced ! She was quick to help me with finding the perfect mattress for my granddaughter. I will definitely be back

Melody was amazing, she helped me from day 1 with trying to get me the sectional that I wanted. I really appreciate her, if you all ever stop by Ashley Furniture ask Melody she is so helpful.

Drew Griffin at the Ashley store in Va was exceptional. He provided great care and d service to me and my brother. His customer care and personal support and attention to detail was excellent. Thank you Drew and Ashley Furniture.

Ms Mississippi was awesome! Has a great feel for decor and met my financial goals as well. Thank you for my new bedroom set!

Went there on November 18th for a recliner i saw online a gray one, went back 25th was discontinued, in that color , wanted same one in different color, price went up for same style and they was all same price week ago , Manger came over looking a hot mess wouldn't honor the price , and was so so unprofessional and chose not to honor the price, and allowing me and my wife to walk away , went down the road and got a nice one for same price never will go there again and will let my friends know not to shop there so so sad

Great experience! Johnny was great to work with. I will return again!

Wonderful experience!

Amazing service! We had the best experience with Leyla B as our sales representative 🥰. She is very courteous and patient to work with even with our half a million questions she was very helpful 🥰

Husband and I visited this store for the first time looking for a recliner. Drew greeted us at the door, pointed us in the right direction, then left us alone to browse which I really appreciated. After finding something, he was able to answer our questions and was never the least bit pushy. The price was so much less than expected and the checkout process was easy and quick. Great first experience at this store.

Our sales woman Miss Mary was very professional & patient with us and even helped us get a great deal on a brand new couch. Wonderful experience. Definitely would recommend and ask for Miss Mary.

I'm always happy with my purchases from this store. I personally have always had good experiences and the furniture I receive always has excellent quality, style, and durability. The way the store is organized to show different room inspirations really helps you invision the possibilities of your own space. The staff is always so attentive and they really strive to give you the best deal. I met someone new today, Maleea, who is very kind and helpful. I feel like she really understood all of my needs and requirements for what I was looking for, and she also has excellent taste in style! I do recommend if you are looking for furniture pieces to invest in that will last you and are elegant, take a look at this Ashley furniture location. In the past few years I have purchased my dinning room set, couch, accent chair, and now office desk from this store alone.

Melody Terry gave the 5 star service we all desire. Friendly, informative, and went the extra mile to make our transaction a smooth experience.

Very professional sales associate Layla B. Sold me a beautiful 6piece dining room table! Go see her for all furniture needs.

Layla was a great sales person she answered questions effectively and very pleasant .

Layla was an awsome sales agent. She helped my cousin pick out a nice dining room table.

Wonderful experience shopping, maleea was very helpful when helping us pick out a mattress. Thank you! Would definitely recommend!

Greg got me a better bedroom set than offered online at a better price, and was in and out in 20 minutes.. Update I was delivered a different bedroom set than I purchased. Greg was still great, but I'm so upset over this, this bed looks cheaper as it doesn't have the storage drawers and the foot board is too low.

Seriously disappointed. My mother-in-law broke her recliner a few days ago and we have been shopping around for a replacement. We found the McGann Walnut rocker recliner at the Ashley Outlet marked 50% off for the Labor Day sale. The chair is marked at ~$850 so would sell for ~$425. We brought to their attention that the same chair from Big Lots is $300... and also that pricing trends, which are public, show that the chair usually sells for $400-$500, meaning the "sale" is just an artificial 200% markup so they can mark it back down to regular price. The ONLY factor remaining was the delivery, since Ashley will actually bring the item into your home and set it up for you. This would be nice since my MIL has dementia and lives with us in an upstairs bedroom. The bedroom is my former office, so I've had to move furniture around on my own in the past to get it situated and am capable of doing so again, but it would be nice to have the help , surely. The first person we talked to said they price match, but... only with their own online store? That doesn't sound like price matching. We asked for SOME leeway on the price (not on the delivery cost, JUST the price of the chair - you know since it's not REALLY on sale), and would have gladly accepted maybe a 8-10% off and walked out the door happy, but were instead met with dumbfounded stares and an offer for some kind of "transfer" for $25 for us to come pick it up in-store (which basically equated to us paying $25 more for no reason). We left and went to Value City. The salesman there immediately knocked off $90 from the chair we were looking at without us even asking and we'll be picking it up on Tuesday. Wife and I concur we will not be returning to Ashley at all.

Just entered tolook around....Melodie Terry greeted us with a nice smile. We told her what we were shopping for, she showed us 3 different styles of sofa & loveseat sets. After about 30 minutes we were happy to purchase a beautiful blue chaise style sofa & a nice loveseat . It was definetly PAINLESS. MELODIE TERRY WAS A GEM 💎❤️‍🩹 . WE are very pleased to await our delivery when our purchase comes in.

Nice experience dean was nice

Dean Dula did a great job showing me couches in my preferences.

Dean was very helpful. Patient and kind during our buying experience. 100% recommend.

Great service !!

Amazing academy, great staff. Everyone is so welcoming and friendly

Excellent service from Mr.Dean at Ashley Furniture Outlet.👍

Great experience, Mary was very quick to greet me at the door and assist me in picking out a new tv stand. Good selection to choose from and great customer service. I will be back in the future when needing to buy furniture again.

Dean was great! Gave a lot of information!!

Execellent customer service and loved the recommendation and advice we were given by Dean.

It was great purchase Dean helps me patiently with me. It was great experience to have a visit there. I didn’t mean to buy it any today but wth I did it 🫡

Maleea was amazing! Made finding what I was looking for so easy and made sure I got the best price. Thank you!

Excellent service especially from Maleea and Melody. I highly recommend

Maleea was a fantastic help! She helped me find exactly what I wanted and wasn’t pushy at all! 10/10 recommend her!

I a great experience My sales person was Dean Dula a great man to work with and I recommend him to all my family and friends

It was quick and to the point and I loved the customer service

Maleea was super helpful and was a joy to work with

Maleea was fantastic! Easily my ideal salesperson for sure. She was super patient and very understanding with everything that I needed. 10/10 would absolutely shop with her again.

Maleea is awesome! Would definitely shop with her again!

The team over at the Ashley Outlet in Newport News were such a big help! They were all very welcoming and knowledgeable from the sales team to the managers and the office staff. Highly recommend!

The team was amazing! The manager Charles is super friendly and knowledgeable

Maleea was a big help to me while I was exploring my furniture options. She was patient and tended to my needs. She was not pushy at all. 10/10 recommend her!

Aaron was great, he hooked us up and was knowledgeable. Definitely recommend asking for him!

I worked with Maleea today and she was absolutely amazing, one of the most helpful people I’ve met and she was extremely kind the entire interaction.

Maleea was my salesperson and she helped me out a lot. Was very patient and kind. Would come back to see her again!

Good customer service, but beware of their policies. Absolutely no returns. I had a rug still wrapped, never opened. When I got home I realized it was too small. Came back an hour later and couldn’t return it. I could understand if I had opened it, but I hadn’t. Not great policies.

I worked with Maleea today and she was great. She helped me out a lot!

I worked with Maleea today and she was amazing!

Maleea was great and very helpful with all my questions. She diligently listened to what I had to say and made my overall experience very easy.

Upon arriving to the store I was greeted by maleea, I decided what I was looking for and what I had in mind , and she was able to help me find exactly that, I walked out very happy with everything. Maleea was a great sales person, and a very great help 🙂

I have been looking for furniture for a while and have been really indecisive. Maleea was very understanding and patient with me. Even though I did not end up purchasing anything today, I do intend to do future business with her because she was just phenomenal!

Maleea was my salesperson and she helped me a lot!

Andrea Fitzgerald was my sales associate and was amazing. Honest, upfront and friendly. Glad we stop in to shop for a bedroom suite.

Maleea was great! She was very friendly and helpful.

Very friendly staff honest and up front and all aspects.

I normally post only positive reviews but this was too bad to stay silent.This store takes prices off the Ashley website, doubles the prices, then advertises a half off sale. Personal experience.When i called the store to question the price discrepancy, i was advised they are a franchise and set their own prices.So i warn shoppers, before you visit this store, check the Ashley website, write detailed information on furniture youre interested in, and PAY ATTENTION TO PRICES so you dont get ripped off.Just because you enter your zipcode to find the nearest store, does NOT mean you are looking at the website for THAT store. Seems franchises do not have their own websites.BUYER BEWARE !!