Ashley Store Richmond, VA (Laburnum)

Great service. Ask for Cordea. He is a great salesman. 5 stars just for dealing with Cordea.

Vontae was a great sales representative! Big help!

I had an excellent experience purchasing furniture today, thanks to Andre. He was patient, kind, and professional, making me feel truly valued as a customer. I would definitely recommend his services to anyone looking to buy new furniture.

Andre was such a great help! He was available for us to ask questions and was very friendly. This Ashley store made our new couch purchase very easy! Will definitely come back!

Andre on point, he didn't take long or try to over sale. And he didn't follow me around the whole store tryna get me to buy stuff

Vrnon took care of us did great super nice and well spoken!

Andrea was very helpful & quick to respond to my request for help. I’ve purchased plenty items with Ashley and has always been satisfied.

Vontae was amazing helping us today!! We highly recommend him in helping you find the perfect pieces of furniture for your home! Great experience!

Andre was a big help. He was very friendly, knowledgeable with the products, and made sure we got everything that we needed.

Andre assisted me with my bed purchase. He was great and friendly and I couldn’t beat the price.

Andre was a big help!

(Translated by Google) Wanted (Original) Vontae

Sell experience was smooth and stress free. Vontae and manager were very helpful and friendly.

Vintage did an excellent job setting up an expedited delivery and sale. Thanks Vontae!

Dakota was a pleasure to work with and helped me with all my questions and concerns. I got in and out quickly with great customer service!

Our store visits were pleasant and Andre was very patient and helpful.

Walking into Ashley’s furniture, the young man welcomed me with a pleasant smile. Correa was my salesperson who was extremely professional, knowledgeable and patient. I was very satisfied with the excellent service, price and quality of furnishings purchased. I would definitely return and request his outstanding customer service support.

Vontae was a great help in the store today

Andre was very helpful today. Great customer service.

Andre was great the best salesmen ever thank you Andre I will be back soon and I’m bringing my sis and bro to shop

Bobbie was helpful and professional. Vernon and Elisa were fantastic when assisting with my purchase. Professional and Great Team. Will shop here again.

Vontae was knowledgeable, professional, kind and efficient. He made this a very pleasant experience. Thank you Vontae! I will be referring family and friends to you and Ashley Furniture!

Awesome service! Andre was amazing and took a lot of time with us. Very professional and explained everything. Highly recommend!

Lasheria was awesome and so helpful!

Dakota was very helpful and kind answered all questions and we got our sofa

My wife and I went into Ashley, and we were greeted by Lasheria. She was excellent. We plan to be back very soon. What a wonderful person and personality.

Vontae was great!!

Andre was great in helping us find the perfect furniture for our living room !

Cordea provided us an amazing customer service, he was knowledgeable and patient while assisting us, thank you so much for making our purchase experience a very good one!!!

Excelente service, when you go to the store ask for Cordea

Mr. Dakota was very knowledgeable and was able to help me select the proper furniture for my home needs. He was very patient and pleasant ( I switched my order 3x). Thank you

Vontae was a great sales manager Vontae was very helpful & very knowledgeable about sales

Thank you Vontae you are very accommodating, could not have gotten better service elsewhere

Andre. was great. Was very helpful and he explained everything.

Vernon was amazing. I will definitely be back.

Our experience was great at Ashley today. No pressure shopping and the selection was great. Cordea was great to work with. Always nearby to answer questions and very knowledgeable. We came in to look and left with a new living room.

Sales associate, Vernon, was friendly and attentive.

I had an amazing experience with Ashley Homestore and their sales representative Ryan. He’s super helpful and knowledgeable. He helped me in picking up the right items for my house. Thanks Ashley Homestore. Ryan, keep up the great work!!!

Came in for bed set and living room set. Andre was great. Friendly and super helpful!

Had a great sales person. He was absolutely great shoutout to Cordae!

My experience was a great one .The. Sales person Cordea was so professional it showed he knows what he is doing .Great Job Cordea

Andre was such a huge help!! Had a last minute move to Richmond and urgently needed a new bed and Andre was polite, friendly and more than helpful. Highly recommend this location!

Andre was very professional and efficient. We came in with an idea of what we wanted. He quickly showed us options within our budget. Then processed our ticket and payment. It was a quick process. Loved the purchase. Thank you Andre

I absolutely love good customer service and this place deserve a 10 star rating from the time I walked in. Everyone was helpful, courteous and nice. The item I wanted was not in the store. They were able to order it for me and have it delivered. I appreciate you guys over at the store on laburnum Avenue

Vontae was very helpful and patient. He’s very knowledgeable. Really enjoyed him working with me and my family. He’s an asset to your company.

Andre at the White Oak location was phenomenal with his customer service, patience, and knowledge when it came to helping with the sectional I was looking for. He went above and beyond making sure I got what I needed when it came to any discounts and the veterans day sale. Big thanks again for your assistance with my furniture needs Andre!

André was a fantastic help! No pressure and super knowledgeable. Wonderful shopping experience! Second time I’ve purchased from here. No regrets!

We had such a wonderful experience with Andre the 1st time we had to come back for more. Andre is the man.

Andre was a great help..the service was supportive. No pressure to purchase. Relaxed and chill atmosphere

Vontae helped us get a beautiful recliner. He was incredibly pleasant and very knowledgeable.

Dakota is AMAAAZING, and I think doctors need to prescribe him to anyone with feng shui/new home jitters! Leading up to my visit at Ashley Furniture in RVA on Laburnum Ave, I was a ball of stress desperately searching for decent furniture to fill my newly rented apartment. After looking on FB marketplace and tirelessly messaging strangers, I decided to bite the bullet and try a different (and slightly more expensive) route. Let me tell y’all something… it was sooo worth it. I walked in the front doors with zero experience purchasing furniture at a retail store, and Dakota (the GM) came up to me with a smile on his face and led the way. I felt like an a-hole because I showed up an hour and fifteen minutes before closing, but that didn’t even seem to phase them. I knew I was in good hands, I could feel it. Not only was Dakota informative about the products I was looking for but also interactive and honest with his presentation. I needed a second opinion after seeing so many options, and they were there to help with that too. It was a very pleasant experience and I could literally feel the weight being lifted off of my shoulders. Then the “jitters” came back to haunt me MUAHAHAHA. I thought “oh sh*t what is the bill about to look like”… which to my surprise was very reasonable & affordable. I left the store feeling accomplished with a beautiful 2 piece sectional, a mattress sent straight from heaven, frame & headboard all being delivered to my new place. The service here is top notch and I highly recommend visiting this store if you are having the feng shui jitters or just want to treat yourself with some nice new things! Thanks Dakota and Christy!

Andre was very helpful.. the sofa we wanted wasn’t in the store but we got close to the one we wanted and ended up with a new mattress

Cordea greeted me & my daughter promptly. He asked how was our day going. He asked for our name. He advised the directions to restroom. He listened to my needs and showed me furniture that met my need as far as style & price. He was polite, professional & friendly. I would recommend him to family & friends. He's an excellent worker.

Excellent service! Thank you Cordea

Vontae was our salesman and was very professional and knowledgeable about the furniture, warranty and delivery. He helped us with a smile as soon as we walked through the door. Highly recommend and will definitely be back for future purchases.

Andre was a wonderful help from the greeting at the entrance to leaving with making a purchase, I’m very satisfied!

Andre was very helpful with our purchase of a dinning room table and he was really nice!

Vontae was very helpful and did a great job explaining the whole process and steps. He was very personable! Thanks Vontae!!

Vontae was professional but at the same time chill and down to earth. He walked with us and made it personal. Thankfully, it was not the whole sales pitch thing. It was great just taking our time exploring the options and him answering our questions. Fly Eagles Fly.

Vontae, was wonderful. I had the sleep experience which was great. I may come back and purlrchase it. I did find a sleep sofa. Vontae took his time and made sure I was completely satisfied before leaving the store. Than you Vontae for your professional service.

Andre is not only helpful and very knowledgeable but he's very nice to work with. We have come to him twice and still have more rooms to go. Great store and great people.

Andre was the best seller person

Andre as a great help in finding us a new sofa.

I would recommend this store to anyone and everyone and I thank Ryan for his great customer service thanks for everything 😊

Greate customer service

Andre was very helpful ! He got us taken care of quickly.

The best experience with Bobbie at Ashley Homestore, in Richmond, VA off Laburnum. Wonderfull individual, very helpful and friendly. She knew exactly the style of sofa I wanted by the name of another sofa that was no longer in stock. I had a good experience and would definitely recommend Bobbie and this store!

Ryan was super cool , nice , and very easy to work with . He listened to our wants and budget needs and he made a rock out sale !! I’ll come back to shop again and I really hope he is our salesman again .. Please 🥰. And it was my very first time furniture shopping and he made it very very easy and pleasant. You guys are very lucky to have a guy like that on your team

Ryan was amazing! He took his time to show us all around the store, showing us every option they had to offer. He made sure that we were happy with our choice. Thank you and we’ll be showing with you again.

Husband and I went shopping for a sofa and 2 recliners. We walked in. Employees standing around. No one spoke to us or offered to help. We walked around, looked at EVERYTHING and walked out 45 minutes later. No one even acknowledged our presence much less offered to help. Later that day we bought a sofa and 2 recliners from another store.

ANDRE was very detailed and helpful Wonderful service... thank you!

Vontae was awesome!

Cordea was great to work with! He helped us find the sofa we needed for our new home and didn't pressure us into anything. Highly recommend!

Andre and Pam were absolutely wonderful to work with. We were desperate to get a couch set at the very last minute, and Pam stayed late after her shift to ensure we got the best deal. Andre was more than kind explaining our warranty to us, and making sure that we got exactly the couch we wanted at a price we we're excited about. We would absolutely visit the Laburnum store again, and cannot recommend Andre and Pam highly enough!

Andre and Pam at the Laburnun store were extremely helpful in getting my couch. They went above and beyond to ensure that I was satisfied. I appreciate them greatly.

I went to Ashley Furniture on Laburnum and Cordea was both helpful and patient with me because I knew I needed an upgrade in my home decor but I was being very picky about design and color scheme. Not only did Cordea make great furniture suggestions I normally would not have thought of, but he also helped keep my purchase under my price point. What I loved is that he was professional, personable, and when I had a question he needed clarification on, his manager, Pamela, was able to assist. I love how well she leads her team and their sincerity in helping all of the customers, even though a few of us may have been there a while. I'll definitely be going back to their location and asking for Cordea and Pamela!

Very happy with the service she did all she could to help me. I can’t complain. She went above and beyond I would give more stares

Andre provided Excellent Customer Service! My wife and I arrived at the store 15 minutes before the store closed in search of an electric fireplace with an insert. Andre asked his coworkers to help him search the store and within a couple of minutes located the last one on the showroom floor. He recommended that we inspect it to ensure that there was no damage and upon doing so and finding it in good condition, we proceeded to write up the sales order. He recommended that we order a new/replacement insert to ensure that it was in working condition. He was prompt in writing everything up and communicating with his manager in processing the sales order. He then coordinated a good pickup time and provided his telephone number so that we could call him to confirm when the insert arrived at the store, so that we would be able to pick everything up at one time and save the delivery fee. What a refreshing customer service experience! Keep up the good work Andre, it is greatly appreciated!!! Antonio & Lavetta Pittman

Great Services from Vontae at Ashley on Laburnum Ave will shop with him again.

Great service from Kisan. Very helpful. Let us shop how we pleased and answered all my girlfriend’s questions.

(Translated by Google) Wanted (Original) Vontae

Ms. Pam assisted me today in my purchase.i walked out with every piece of furniture I wanted and done it in a timely fashion. She was very knowledgeable and was able to get the job done. She was so pleasant to work with.

Andre delivered great service to me while I was shopping for a bed and helped me find what’s best.

Just bought an amazing couch with the help of Ms. Pam! She was kind, attentive, and super helpful.

Vontae was great! He was a lot help finding me what I needed. Very efficient.

Vontae beautiful patience understanding and very informational very friendly and well spoken an he has a beautiful smile

vontay was a good provider and his service was excellent!!. i like how he checks up on his customers, i really appreciate his service.💕

Tiara and Darius was amazing

Had an amazing experience with Ryan and Jay in the purchase of our new sectional! They were friendly, personable and knowledgeable. Will definitely return for more purchases.

Ryan and Jay were great Extra words

The customer service was top notch. Andre even came in on his day off to make sure my furniture was ordered. I can’t thank him enough!

Had a great experience with Vontae. He was very helpful.

Kisan Mack was an amazing worker, I will be back and have him assist me again. Thank you for a great experience.

I had a very good experience with Cordea. He was very professional and courteous.

Andre was incredibly helpful and patient. Would recommend to anyone interested in shopping at Ashley.

Christy was amazing

Had the best deal on couches in the area and Andre helped me out!

Pam helped us pick out a new couch for our home. She listened to our specific needs for the couch and directed us to the perfect one. The process was super easy.

Thank you for the top knotch professional service Vernon , the GM and the entire staff. Great job!!

Vontae was very resourceful in my quest for looking for new furniture

Ryan was amazing! I went to look at a couch, but I needed it sooner than the quoted delivery time. Two days later Ryan texted me to tell me the couch was on sale and I could get it delivered in just 5 days. I appreciate that him remembering me and my circumstance and following up.

Vernon was very helpful

Vernon was very helpful in the service that he provided me I highly recommend him

Go see Andre at Ashley Furniture, great guy, great customer service, and he will treat you right.

Had a fantastic experience at this location thanks to Kisan!! He was super attentive, patient, and knowledgeable! I couldn’t be more happy with making my purchase.If you are looking for 5+ star service you should definitely go there! Kisan was really helpful in helping me find new items. super satisfied :)

Customer service was amazing. Went in looking for new furniture for the living room. With Kisan’s assistance I ended up leaving with a 3pc sectional and a chaise. I’ll definitely be back here to purchase my end tables.

(Translated by Google) Feline (Original) Kissan

Cordea - He is very polite and professional. He made us feel valued and answered all questions.

Good service

Vontae provided excellent service. I give him 10 stars not 5.

Vontae did an amazing job!

Vontae did a good job 😊

Andre was awesome to work with. Made us feel very welcome. We will be returning in the future.

Andre provided exceptional customer service. Clean and had a lot of options.

An employee by the name of kisan helped me alot here, highly recommend it.

Kisan did a great job helping me out and was very attentive on what I needed for a purchase I wasn’t sure on getting he was very friendly and knowledgeable I would recommend him to anyone that walks into the store.

Kisan was a great employee when assisting me

Vernon was a great help, my cousin came in and told him that I needed some things even though I didn’t come in he communicated with me through text message, giving me dimensions and details about a few items!

Kisan Was a good Sales Person And Was interested in all the questions I had for him and helped me pick out my perfect mattress

Christy is a Great employee and gets the job done! She Awesome! She goes above and beyond.

Vontae was great and actually seemed interested in helping my parents find a bed!! loved him

Vintage is the best!!

Vontae is the best

vontae is the best!!

(Translated by Google) Wanted (Original) Vontae

Christy help me find my dream dinner room set thank you absolutely amazing service

LaSheria was very knowledgeable and helpful! She gave me price quotes on all of the items I was interested in. She had a positive and upbeat mood and a customer friendly attitude. I would highly recommend Ashley furniture and more specifically LaSheria.

Mrs. Brewer was phenomenal. She is very patient, kind, and helped me pull everything together to flow perfectly with the pieces I picked out. She really did go above and beyond. My family will most definitely be back again.

Ryan was awesome in assisting me at the Laburnum Avenue store!

Excellent service provided by Mr. Vontae

Ms. Pam was great!

Lasheria was amazing! She showed us the store and had a great attitude and smile the whole time. ☺️

Lasheria and Tiara are very informative and polite. Loved doing business with them!

Andre good customer service

Jshuane was extremely helpful, knowledgeable and friendly! Very easy to work with, and I woolly be back

Andre was very helpful, excellent customer service, answer every question and very knowledgeable about the product. I look forward to my next visit.

Vernon is a very nice and respectful young man. He has done a great job as a salesman. I am very pleased

Andre great customer service help find the furniture I was looking for

Just rolled into town and needed a couch. Let me tell you Cordea tool care of us. 30 minutes before closing and still gave us Grade A service.

Cordea is the best!

Cordea did a great job showing us around and providing pricing on items we were interested in.

Cordea is really nice and helpful! He’s very polite and respectful too

Miss Pam was very helpful and patient.

Vernon who is still in training but was very helpful. He has good customer service skills for being so young.

Kisan was great help!

Kisan was very pleasant helping. He was very good with answering all my questions!

Ms pam

Pamela was very helpful in helping me get a couch for my new place!!

Went in after work and spoke with Ryan Maxwell. Liked him so much that I came back a week later with my daughter to buy a couch. They weren’t able to get the one I wanted as soon as I wanted because of the port issues, but the manager Pam was very upfront about it. Love her! She and Ryan were great with finding me something I liked just as much in the size I wanted and I could get it within a week or two. Amazing customer service! I would 100% recommend this store. Go see Ryan. He’s very patient and wants to make sure you get what you love, not just what you like.

Andre has great customer service he was so polite and patient with my mom and I

Andre is excellent at helping me get what I need and answering all of my questions. He helped get my couches and now my dining table.

Cordea was eager to help as soon as I walked through the door! He guided me to exactly what I was searching for. Awesome salesman

Correa was amazing.

I had a fantastic experience shopping for a new sofa, thanks to Kisan! From the moment I walked in, he made the process seamless and enjoyable. He took the time to understand exactly what I was looking for—considering my style and preferences. His product knowledge was exceptional, and he presented several options that met all my criteria. I never felt rushed or pressured, and his patience in answering all my questions really stood out. With Kisan’s guidance, I found the perfect sofa that fits beautifully in my space, and the quality is even better than I expected. The entire experience felt personalized, and I genuinely appreciate how he went above and beyond to ensure I made the right choice. I highly recommend working with Kisan if you’re looking for a stress-free and enjoyable furniture shopping experience!

Kisan was really great. Helpful and approachable

I came in a little while ago and I was looking for a couch and could not pinpoint what style I liked the most. Kisan helped me narrow down my options to the exact couch that would look best in my living space! Had a great experience and I will be back to buy more with the help of Kisan’s expertise !!

Lasheria and Miss Pam were both fabulous today, me and my partner came in looking for a mattress and they were so knowledgeable and helpful and made spending 3000$ on a mattress a truly pleasurable experience! We will definitely be repeat customers, the service was outstanding and we truly enjoyed our day with them !!!

I went to the store and Vontae had A1 great customer service and I will not be attending any other Ashley stores unless Vontae is there .

Vontae was super helpful, professional, and personable while we decided on our sectional sofa!

Wonderful greetings

Jshuane was awesome in helping us with a bedroom set. He should be given a increase on his pay check. Very very helpful and polite young man. I will look for him on my next purchase.

Cordea, was very patience and professional, he did not pressure me for the item. Cordea give me time to think about my purchase.

I love shopping at Ashley. This is my second time in 2 months, after buying a bed with drawers in it I decided to go back and get the matching night stands. We were promptly greated by Miss Pam, and what a greeting it was. She got us exactly what we needed quickly and efficiently. Thank you Ashley's.

Keson did an amazing job! Awesome w details and communication! Laburnum location!

Thank Miss Pamela at Ashley lab. Thanks for your patience and time. I am happy with the service today.

Kisan had excellent customer service and was able to answer all of our questions!

Kisan provided excellent service and got me the furniture that I was looking for at a reasonable prince.

Had a wonderful experience at Ashley Furniture Home Store on Laburnum. Ms. Pam was great, very experienced, and thorough for us!

Mrs Pamela Brewer(Ms Pam) was very pleasant and knowledgeable. She helped me pick out the perfect mattress. I will definitely visit and purchase from this location again...thanks to her.

I gave a three-star rating only because I feel like Ashley Furniture could do a better job getting furniture out to its customers quicker. In most stores, even mom and pop furniture stores Ashley is one of the most popular furnitures sold. It's almost like we don't have a choice. I have no complaints about the furniture itself. I've been very satisfied with everything I've ever gotten from them. But they have a very bad habit of making you think your furniture will be delivered within a couple of weeks and sometimes it's more than a month later when it finally arrives. This has happened to me every single time I have ordered furniture. As large of a dealer that they are it seems like they could do a better job with customer service.

Andre was a awesome salesman and gave discounts for further revisits and purchases

Pamela and Cordea were absolutely amazing!! I will admit I had given up on shopping at Ashely’s. The service I received to has been above and beyond!!! I will definitely return. Thanks to you both

Process was quick and painless! LaSheria is the best!! No pressure for sales and was personable.

My customer representative was Cordea. He was very helpful in selecting dinning table and its pricing and made our visit very pleasant.

Pam was very attentive. She listened to what we wanted and made sure we got what we wanted. Biggest thing is she wasn’t pushy!!!!!

Pam did a wonderful job showing us around and was very knowledgeable informing us on great fabrics and quality sofas!

Once again Mr. Vernon Mealy provided excellent customer service. He was very patient with my many changes. I love my new bedroom. Great job and I will definitely be returning

Not pushy and very heldful

Andre outstanding salesman you need more like him

My mom was getting a whole new bedroom set and Andre was super helpful. Answered all of her questions and he made the process very easy.

Andre was very helpful on helping me find the perfect selection at the best price! He was very kind and welcoming when I mentioned I just moved to this state. Excellent customer service!

Andre was a great help and had wonderful service.

We had a great experience with Cordea very professional, informative, great sales talent thank you Cordea for your service

Andre was a great help with getting me set up with my new sofa

Andrea was great he helped me with everything I needed

Very nice with helping with orders.

The associate that help me was informative and made my experiences great

Shout out to Cordae! Very helpful in our first sofa purchase

Vernon was very nice! 10/10!!

Pam Brewer was very helpful & knowledgeable! A great experience!!

Very pleasant and knowledgeable sales associates Vernon and Andre

We had a wonderful experience at Ashley Furniture today. Lasheria was very helpful and made us feel very welcomed. She was very patient and made our overall experience a great one! Thank you, Lasheria!

Andre is awesome!

Pamela was wonderful! Great selection. Friendly staff. We had a great experience and will be coming back for future purchases!

Great sales person Cordea was very patient and knowledgeable . I give her 5 stars 🌟

Pam did an awesome job assisting me with my mattress purchase. She was patient with me as I tried many different mattresses and asked lots of questions. She was very knowledgeable of the products that Ashley sells and the health benefits of having a 'good sleep' experience.

Very personable, beautiful smile and very helpful!!!

The best I ever had beautiful smile and lovely disposition

Was able to walk in the story, see exactly what I wanted and purchase it within the hour!

Me and my mom went into Ashley Furniture cause I needed a new bedroom set, you know looking for a change. Andre was very helpful. He let us look first, and then came over to ask us if we had any questions. He answered all them and was very professional. The process was very smooth. If you go to Ashley to buy something definitely ask for Andre

This is my second time here and is the best experience I had with Ms Lasheria.

Jshuane did a great job! He helped me pick out the perfect couch while explaining in depth, the pros and cons to everything.

We love Ashley furniture and the staff always make the buying experience a positive one for us. Special shout out to Pamela B. today for her kind and generous customer service!

Cordea was a great help and very professional and knowledgeable about the items I was looking to purchase

Andre was extremely friendly, professional and helpful. He took extra time with me so I could be certain I was selecting the best power recliner for our family. Highly recommend his knowledge and service!

Quick and friendly service from Andre when I popped in looking for a bed for my son. Everything was handled efficiently including setup of delivery.

Kisan was extremely helpful! He was patient and knowledgeable! Christy at the desk was very friendly and efficient.

Jshuane service was great.

I recently had the pleasure of working with Kisan and Veron at the furniture store, and I couldn't be more impressed with their service. Kisan was incredibly helpful throughout the entire process. He was knowledgeable, patient, and went above and beyond to ensure I found exactly what I was looking for. His dedication to customer satisfaction was evident, and he made the experience smooth and enjoyable, despite the minor inefficiencies within the company's system. Veron, on his first day, showed great promise and a positive attitude. He handled the challenges of a new job with grace and was eager to assist. Despite it being his first day and having to navigate some of the company's operational hiccups, Veron displayed a willingness to learn and help wherever he could. Both Kisan and Veron did an excellent job, making my visit a positive experience despite the minor challenges they had to face.

Andre was amazing to work with. He gave us many options to choose from, we will come back as the need arises.

Not a very good experience when I went in 3 weeks ago very short staffed. I’ve also noticed that the owner only respond to positive comments. However, doesn't apologize for the bad experiences. As a business owner that’s not professional! Best regards, Jeff

Andre

Andre

Wonderful experience here at Ashley. Everyone was super nice, professional, and helpful - especially Andre. He greeted us when we came in, directed us to the furniture we were looking for, checked in with us again later and was overall a pleasant person to interact with. Calm vibe, knowledgeable, polite, no pushy salesman attitude, and very helpful. The sofas that we looked at were all top quality and when we found the one for us, Andre made the ordering process very easy and quick. Definitely recommend.

Awesome service! Pamala did an amazing job helping my mom and me out. We got what we need! Getting the furniture was simple. We appreciate the help and loved every bit of our experience! Thanks Pamala and Ashley’s Furniture!

Andre was a great sales rep and help me and my girlfriend find the perfect sofa and loveseat for the two of us.

Great experience with Andre’ buying a mattress for our new home. He was kind and helpful!

Andre and Tiara were awesome!!!! We are repeat customers to ashley furniture!

Andre was extremely helpful in getting us new living room furniture. The process was smooth & fast. I highly recommend going to see Andre for any of your furniture needs.

I was extremely impressed with the quick and efficient customer service I received. Andre was friendly and knowledgeable. My purchase was smooth. Highly recommended!

Highly recommend Ashley on Laburnum! Kisan was so helpful as we debated what kind of sofa we needed to fit our space! He was knowledgeable and wasn’t just trying to “sell” us something.

Andre was such a great help with picking a nice sofa out for me and my boyfriend. He was very patient and knowledgeable about the products they offer. He worked to find us what we needed and wanted.

At Ashley, Kisan met me and helped me to select and purchase the dining room set that I had searched for. His kind and courteous personality made it easy to purchase a set. I am so grateful for the explanation of all services included. I will be purchasing again soon. Excellent experience!

The employees were very friendly from the first moment I entered the store. Kison was the person who kindly served us.

Wonderful staff everyone was very helpful

We ordered a sofa with the chaise on the opposite side of the showroom sofa and were very clear. The salesperson ordered the exact showroom configuration instead and Ashley Furniture has been less than forthcoming on fixing it. The salesperson is no longer there. I keep getting emails over and over about submitting photos which I did immediately the first time. I feel like by sending emails labeled in all caps 2ND PHOTO REQUEST, they are making me out like I'm not cooperating. I've sent the photos AGAIN with the explanation. I'm not sure what I have to do to fix this. We are not using the sofa as we have not moved into the home yet and would gladly let them come pick it up.

Thank you, Andre for your patience and expertise! We will definitely be back to see you when we finally decide on the sofa and loveseat. We look forward to the delivery of the new mattress and base.

Andre was super helpful with picking out and purchasing a new recliner chair. Super knowledgeable and easy to talk to. Thank you!

Delivery was set for a Tuesday. After calling several times and finally speaking to a person they said it may arrive Thursday. They would let me know 24 hours prior. If you have a job I do not recommend buying from this place they won’t even send you an email with their estimate of arrival.

Andre’s service was wonderful! He was very patient and attentive as I picked out my furniture! Will always look for him to assist me!

Excellence service and help in the decision making process by Kisan. Not overbearing and gives you the info you need to make an informed decision. Thanks man!

Pamela was very helpful, knowledgeable, and flexible. She found the perfect couch for us!

Loved working with Pamela to help us find a new couch! Pamela was thorough, respectful, and worked with us to find what would work best with our space. Definitely recommend!

Kisan was absolutely wonderful and his customer service was superb at the laburnum location in Henrico.

Pamela is the absolute best!

The manager and the staff were very welcoming and helpful. I was there looking to buy a mattress wish I did and I'm so super excited and happy with my purchase. Thank you guys for being so knowledgeable and helpful

Andre very helpful we found exact what we wanted very happy in deed

(Translated by Google) Andrew, the seller, is very nice and considerate. You can go to him when buying furniture! (Original) Andrew 卖家很nice,很贴心 ，买家具可以找他！

Great service from Andre

Very good experience. Kisan took his time to discuss each living room set we looked at and never pressured me to buying the most expensive items. Very nice young man.

Ms. Pam was absolutely incredible and helped me to find the perfect couch for my apartment! She helped me brainstorm different ways to arrange my living room with my new couch, and overall made my experience wonderful. The next time I need a piece of furniture I will be coming here and asking for her!

Kisan was very helpful and assured we got exactly what we needed and at the best price. His customer service was great, he had a lot of patience and explained all details without leaving us as customers guessing or wondering. I felt very comfortable with everything presented and trusted all judgement on his behalf.

Kamesha and Andre

Happy to have been Kamesha’s first sell. She was nice and gave me space to search and look around. Andre was of great assistance as well, very knowledgeable of the furniture. I appreciate them both and can’t wait to receive my items.

Misan it was amazing helping me with my dinning room and all my doubts. I highly recommend ask for him. A lot of knowledge and always happy to help

Andre was very friendly and made my husband and I feel comfortable through our entire experience! He's part of the family now!

I had a great experience shopping today. Andre was very patient and helpful with my wife and I. He explained all of our financing options and really provided top tier service. If you visit this location, Andre is the guy to see!

Kisan introduced himself to us as we walked in but then gave us the freedom to choose what we wanted without hovering then he made the sale quick and easy! Excited to get our new sofa at the end of this week. No pressure or upselling, he just let us be the boss. Loved every second of this purchase!

Ms.Pam was very lovely met all my needs and always had a smile on her face and also made me have a smile on my face I have been very pleased.😀

I came in knowing I wanted a particular color couch. He showed me around and was helpful, patient and knowledgeable. He answered all questions.

Awesome experience shopping here. I’m not gonna hold you, Jshuane is the cat’s pajamas my guy!!! GO BUY FURNITURE FROM HIM THIS INSTANT.

As first time home owners, we came to Ashley furniture very unsure of what we wanted. Jshuane was extremely helpful and informative, and very knowledgeable of all of the products they offered. He made this a smooth process for us. We will definitely be back again in the near future to see him for more of our home furniture needs! Highly recommend! ☺️

My experience was great the sales rep was excellent

Store was great, staff was incredible. We found want we were looking. Exceptional Service from John.

Kisan went above and beyond to help us find the perfect item and answer all our questions.

Andre did a fantastic job for us. Very patient and very helpful!

Pam was very nice and happy to deal with

I walked in and was just browsing, but Lee at Laburnum location was very informative, helpful and gave me a great deal!!

Excellent customer service

Andre was so helpful and patient with me in finding a couch that was just right for me!

Pam and John at Laburnam Store were such a great help and assistance.

Pam and Andre helped us find the perfect couch! Very nice and made our experience so easy and pleasant. The whole buying process was fast and efficient!

Fantastic experience - Andre was very patient and helpful!

Andre did a fabulous job helping us find the perfect couch! Thanks again Andre!

Pam was so helpful helping us to figure out what configuration of couch would be best for our living space, helping us decide which color would be best, and was very informative!

Andre is awesome!!! He’s patient and very helpful. He actually waited for me to arrive so he could continue to help me when it was time for him to go home!!!!! Thank you Andre

Excellent service Lee was great !

My wife and I were very pleased with our experience at the store. Andre was very kind and helpful in finding exactly what we were looking for and setting up delivery.

Purchased a mattress and pillows today. Worked with Pamela and Lee. Very pleasant to work with. Thank you 👍

Andre was amazing. He was very helpful and personable and patient. We couldn't have gotten a better salesperson. Thanks Andre!

Mrs. Pam was very helpful and friendly.

Andre was a phenomenal help with furnishing my new apartment. He guided me through the showroom and had my best interest in mind helping me compare prices, colors, and options!

Jshuane made our experience in the Ashley Furniture store on Laburnum easy and carefree. He listened attentively to what we needed and the purpose for our furniture search. He provided us with selections that suited our needs. He provided follow up texts after our initial visit, which compelled us to return to the store to finalize our purchases. Jshuane is the guy you want to see at the Ashley Furniture store on Laburnum Ave.

Love the service

Kisan was Great! Very knowledgeable!

Great experience with Lee today! He was super helpful without being pushy as well as double checking everything was correct.

Ashley was very helpful and answered all my questions

Very polite and worked to get we were wanting

Jshuane was very knowledgeable and helpful. He knew the product and break down on the prices and found me a comfortable payment plan for my budget. He took his time to let me look around the showcase room in peace with my daughter without following us or harassing us. He was great and i would refer others to come see him when purchasing any furniture. Thank you so much Jehuane.

Went to Ashley to outfit my new place and had a wonderful experience. Lee and Pamela were more than helpful!

I recently visited Ashley Furniture with no intention of making a purchase, just browsing for a couch. However, I ended up buying one thanks to the exceptional customer service provided by Jshuane. He listened attentively to my price range and the type of couch I was interested in, going above and beyond to find the perfect fit within my budget. Jshuane ensured I was comfortable with the financing options and thoroughly explained the entire process. His professionalism and dedication made my shopping experience truly outstanding. Thank you, Jshuane, for the wonderful service!

Andre took great care of guiding us through our shopping/purchasing process. He made it fun, we laughed and joked and enjoyed talking with him. Thank you Andre!

Kisan was super helpful! He gave us our space to browse the selection and then helped us choose the best sectional based on our needs and price range.

Jshuane was very helpful when my family and I were shopping for furniture for my new home. He was attentive without being overbearing. He was friendly, personable, and knowledgeable during our shopping experience. He was informative and explained each step. If you are shopping for furniture, please request Jshuane! He will not disappoint.

Went in today not really looking to actually buy. Kisan was immediately extremely helpful, knowledgeable, and answered all of my questions, no problem. The whole process was smooth and purchasing was made easy because of Kisan and the rest of the team there.

Kisan assisted with my sale and provided a great service. While I knew what I was looking for he provided additional insight on protection plans, couch functionality, and overall was patient with my many questions. Thank you for your help!

My purchase went very smoothly at the store and IN STORE service was 10/10, I love my new couch. My only issue was with delivery. The delivery men damaged my wall and Ashley home furniture did not respond to any of my 5 emails regarding this issue. Just know when getting a home delivery Ashley will not reimburse any damages made to your home and will ignore you.

Great service. Recommend.

White Oak store is great! Staff was extremely inviting and friendly/sociable. Salesman Jshuane was amazing and great to work with!

Andre was extremely efficient and helpful when we were buying our couch! He made the process easy. We can’t wait to use our new couch!

Easy experience buying a couch, Kisan was super knowledgeable and helpful!

Great Service , John is a great salesman ... bought a new tempur sealy bed . has delivered and is nice ...

Greta was amazing at the Laburnum location. She faves us space but also attentive. She was very knowledgeable and we couldn’t be happier with our new set!

Kisan was a great help picking out my couch and he saved me some money too!

Stella made my experience of buying a new bed so easy. She is very knowledgeable as well as personable. I would recommend her and Ashley to anyone.

Great service from Kisan quick and easy

John Knight was ABSOLUTELY AMAZING! He sold us this beautiful sofa set and he was so attentive and sweet and listened to what we needed! He was super knowledgeable as well! Will HIGHLY RECOMMEND HIM AT ashleys Furniture laburnum!

Friendly, quick service Thanks Andre!

Andre was a great help!

Ingrid was amazing . She helped me picked out the perfect bedroom set for my new place .

The sales rep's are super helpful and nice. Kisan & Darius both helped us to find exactly what we had in mind, and even moved pillows around to help us match colors and shades and find what would make us happy.

MIKEL MIKEL MIKEL!!! He was awesome. Super effective, efficient, and punctual. The management team was superb in their professionalism, and how they worked with each customer. My experience was special because they explored options I truly didn't think I had, making this the best experience shooping for furniture for my first home.

Ingrid was amazing to work with. Truly a professional and is very knowledgeable at her job. Recommend talking to her 10/10

Andre was very professional and helpful. He gave us space to shop while being easy to find when we had questions.

Jshuane is absolutely amazing! He helped me find the perfect couch, was very patient, very helpful, and incredibly honest. Best purchasing experience I've had with a salesperson. He listens, cares, and tailors the experience to your needs. Wouldn't have found that couch without him. Go here for all your furniture needs.

Andre was great with helping me pick out a couch for my new apartment! Very friendly and nice!

Excellent customer service provided by Andre.

Andre my husband and I truly want to thank you for all your support.Coming from a 17years with your company you would be the reason why we come back again .We will send you pictures once everything arrives.. Mahalo from the Matthews

Andrea was out standing

Andre was fantastic in helping us make our selection for our home!!

John Knight was amazing! We came in and he took care of us same day! He is a key employee, Ashley on Laburnum is lucky to have him!

Shopping for a mattress and Andre and Kisan were very helpful and courteous. Good and smooth experience, all my questions answered and concerns addressed. Thanks guys

Mikel is so slay. He genuinely listened to what we wanted and did not pressure us to make any decisions. He showed us furniture features and prices that matched exactly what we were looking for and had the most sincere, cool attitude. Honestly, we came back to purchase partly because of him. What a guy. Always ask for Mikel. Live. Laugh. Mikel. ily, can’t wait to nap in my swirly chair! 😝

Ingrid was great!! She covered everything we needed.

Andre was great! Provided superior service.

Shout out to Jshaune for assisting us with the purchase of new furniture for our home! He was very knowledgeable and professional. We enjoyed working with him.

Thank Ashley Furniture for making my house a home . Special thanks to Ingrid for helping out As well you were amazing and so sweet

I went to Ashley Furniture on Laburnum with my Mom to look at reclining chairs with automatic lift ability. Our salesman was new however, very helpful and friendly without being pushy. My Mom was prepared to purchase the recliner however the delivery charge was well over $200. We stated we’d rather pick it up ourselves and asked how long it would be before it would arrive at the Laburnum store. After checking with another salesperson he returned and told us that anything over 50 lbs does not get shipped to the store…we would have to drive to Fredericksburg to pick up our order! Despite our great salesman, he did not make the sale due to the company’s poor delivery options. Ashley Furniture does not provide a reasonable alternative for the consumer to get the furniture to their home unless the purchaser is willing to pay a high delivery fee or make the drive to Fredericksburg (neither of which is reasonable). Coincidentally, we found the same chair on Amazon for nearly $200 less and we have Prime…so free delivery. Do your homework folks…don’t be taken advantage of by greedy corporations.

Andre was helpful and answered all my questions. I ended up buying a couch and will probably end up buying my bed frame and dresser here as well

Ingrid at the Laburnum store in Richmond, VA was very conscientious and helpful in assisting me with the purchase of a sofa and love seat. She is very good at communication and has a pleasing, outgoing personality. She made the experience a pleasure!!

Mikel was super helpful when trying to find a new couch ! Would for sure come back !

Andre was super helpful and very patient with me when making my decisions. He actually spoke the manager. Stella, to try and get free delivery for a loyal customer who was going to spend over 3k, but she was only willing to reduce the delivery fee by $100. IF I decide to go back, I will make sure I buy from Andre because of his professionalism, and patience.

Andre was very helpful in helping us find what we needed! He was very patient and we would highly recommend him!

Jshuane was a pleasure to work with! He was attentive, patient, and knowledgeable! He needs a raise!!

I have been a faithful customer at Ashley’s for MANY YEARS! Jshuane was the most patient, knowledgeable and helpful person I have encountered at Ashley’s! So grateful for his help during this purchase!

Everything went well, at the Ashley homestore,the team lead Man who help me through the purchase for my living room was nice , respectful and helpful with all .His name , Andre,, thanks

My experience at Ashley home store was great I was placed with Ingrid she was very helpful!!

Pretty good prices. Just didn't have what I wanted. Very helpful and knowledgeable salesman

John Knight was our salesman, and he went above and beyond to help make us a great deal on some living room furniture. Christy at checkout is also amazing at making transactions go smoothly.

Ingrid helped us out with our purchase and she was wonderful! Knowledgeable, kind, and efficient. We will definitely be back and we’ll ask for her again!

Ingrid

Mikel was our salesman and was so supportive through the whole transaction and worked with us as we had to wait due to closing on a home. I would recommend using him for any furniture needs.

Great costumer service! Mike did a great job finding the right furniture for us

We are in the process of ordering a couch and Darius, who helped us has been wonderful. He wasn't pushy in getting a sale. He let us look around and when we were ready he helped us make the decision on the couch we are purchasing. He explained the process with every step that was being taken. We are very pleased with the service and are happy with our soon to be purchase. You might want to keep him around a few more days.

Andre was amazing! He greeted us at the door then on our own we walked around stress free and low pressure. We circled back to Andre because now we had questions. He was not only pleasant and friendly but very knowledgeable. I bought a sectional and unexpectedly a mattress! Ask for Andre I promise he'll hook you up!

This was my first experience with this store. The gentleman that greeted me upon my entry was Andre. Friendly, courteous , professional and quite knowledgeable. He wasn’t there to sell me a product but rather assist me in making the right choice for me. Additionally, he explained the store’s policies relating to purchases, returns, protection plans, deliveries etc. The supporting staff was also courteous and professional. This definitely will not be my last visit to Ashley Home Store.

Andre was wonderful! I would highly recommend Ashley Homestore

We had an awesome experience purchasing furniture. Thanks so much Andre.

Ingrid was very helpful in finding us what we needed. A new mattress that was not in store location. Ingrid made it happen!

Ingrid was very helpful and accommodating. She made herself available to us by sharing her phone number and she will send us follow-ups.

Stella was very helpful with getting us a new mattress! She was patient and worked with us to give us the best service imaginable!

Stella made sure we walked out with exactly what we wanted. She took her time and genuinely helped us.

Stella was absolutely wonderful and extremely helpful during our time in the store without her we probably would’ve gone somewhere else

Andre excellent sale person and will be buying

Andre gave very great service. He was very professional.

Andre was absolutely awesome!!! In and out of the store with fast service …..

Andre was great!!

Very poor was promised that the old mattress would be taken away I am 61 years old and my wife 75 we are not able to move it. Greg the sales associate promised this would be done. Very poor customer service

Ms. Charity was very nice and polite!

Ms. Charity was wonderful! Very helpful and easy to speak with. Easy experience

Great service given by ingrid!

Ingrid took great care of us! We told her what we wanted Took our order and we out of store in 1hr. Great service!

Andre was amazing ! I told him exactly what I was looking for as far as comfort and size and he directed me to a set that I fell in love with instantly . Thanks Andre !

(Translated by Google) I appreciate Ingrid's attention and kindness, she is an excellent worker. (Original) Le agradesco la atención y la amabilidad a Ingrid es una excelente trabajadora

My experience at Ashley furniture on Laburnum was great!. The Salesman Andre was outstanding with his customer service he helped us out every step of the way, we appreciate having Andre as our Salesman.

Great experience shopping here. Andre was patient and courteous throughout our entire shopping process. We shopped around for nearly 2 weeks before settling on our pieces. Andre's knowledgeable suggestions helped us make the best decision.

Andre helped us buy a sleeper sofa and he was AMAZING!!

My experience at Ashley Furniture was great! I was helped by a staff member named Darius and he was extremely knowledgeable and a pleasure to converse with. He helped me tremendously choosing the right purchase and I’m so thankful for his expertise and support. Highly recommend.

Engrid was great ! She mad sure we went home happy

Ingrid helped us and she was great!

We visited Ashley furniture twice and Andre, was our sales representative. He was courteous and wonderful as a sales person. Thank you Andre

Andre exceeded my expectations. I'm disabled and he was very patient when shopping and maneuvering around the store. I will be back. 😊

Wonderful shopping experience with the store manager, Stella. Top notch customer service! Her customer service far exceeds what you will find at another store. Stella, greeted us immediately and provided exactly the right amount of care and concern. She was available without hovering, and informative without overloading us with unnecessary information. We will be back.

Ingrid was such a a wonderful help with our decision on our sofa! A+ customer service, will definitely come back again and recommend anyone!

Ingrid was amazing! We were in an out in 30 minutes with a new couch scheduled for quick delivery.

Great !

Ingrid was AWESOME! She shared all details and helped us make a well-informed decision. We were honored to work with her, and will definitely return as well as refer friends and family! Carnell and Sherri Bagley (Feb 23, 2024)

Mikel was great at finding us items for our new home and do helpful with the prices. Stella and the front desk lady were great as well

I walked in Ashley's looking for a bedroom set for my daughter and the sales associate Mike helped out so much we picked out a beautiful bedroom set and everything he knew the answers to all my questions Mike and Ashley's

Ms Stella jumped right in and assisted me in picking and purchasing the perfect living room pieces for my apartment. Great job! Please stop thru and see the Ashley team for any home furnishing.

Andre is BOMB DOT COM. He really exceeded our expectations, wonderful customer service!

Andre was a great help in getting us set up with our new bed set!

Andre was the best ever thanks!!

I personally recommend Going in to see Greta. She was kind, polite, and very friendly. She helped me out and I’m definitely going to become a regular customer.

Andre really took his time with me and was very professional and provided me the best showroom experience.

Andre. Excellent service & very knowledgeable on the merchandise. Very agreeable & easy to work with. Highly recommended

A very pleasant shopping experience where we purchased 5 figures worth of furniture during a President's Day sale was followed by unresolved disaster on execution. When the furniture was delivered unassembled, the boxes were carefully counted, and the line drawn models shown on the box were verified as correct. Everything was put into storage for a couple of months in NC. When we moved and unboxed our purchases, we discovered that the Ashley store manager had ordered us 10 chairs (accurate amount) at regular height, to go with our dining room table that we specified all to be at the counter height. The boxes when delivered did not specify the difference, and we accepted them. The store manager's invoice was reviewed, and again, the correct # and models were shown, but no one caught she ordered regular height chairs to go with a counter height table. The chairs were unusable and 300 miles away from where they were purchased. Multiple calls to the store went un-returned. Ashley's central customer service team sadly explained that only the store could take action on the matter, and they sent an email to the store's management asking them to contact us, which resulted in no calls. They went completely silent. Due to the store manager's error, we were forced to buy $1300 of new chairs to match our dining room table from another Ashley store who delivered them assembled. We donated the original, brand new chairs to Habitat's ReStore. Buying from Ashley Furniture on S. Laburnum in Richmond is a very costly mistake we will never make again.

Walked into Ashley Furniture on Laburnum on a whim and left with EVERYTHING we needed! The store manager, Stella, greeted us immediately and provided exactly the right amount of care and concern: available without hovering, and informative without overloading us with unnecessary information. We spent probably two hours here and Stella’s energy remained high, both professional and approachable. The quality of the furniture is very good, the warranty extremely comprehensive, and the prices are terrific. We appreciate the support!

Stella was a great help with getting me set up with a new bedroom set. Very professional and knowledgeable about the product.

I recently purchased furniture from Ashley HomeStore, and I’m impressed with the quality of their products. The pieces are well-crafted and sturdy. The customer service was excellent, Andrè provided helpful guidance in selecting the right items. Overall, my experience with Ashley HomeStore was positive, and I highly recommend it for reliable furniture and service.

George was great to work with

Andre was great helped out a lot speaks very well promote him!!!

Mr. Cody and Mr. Andre was the best and they helped us and guided us to the final stage of buying our dream couch for our living room and I really enjoyed talking to them and Mr. Cody was the best negotiator and Mr. Andre was the best person that helped us through the transaction and the whole entire team helped us with an issue and after they were very honored to do it and special thanks to the Ashley team.

Cody was very pleasant and helpful. He gave me time and space to look around and checked in with me periodically to see if I had any questions. When I was ready to purchase, he was very knowledgeable about the products and offered me options for the price point I was looking for. I am walking out a satisfied customer.

(Translated by Google) Danej (Original) Daneja

Greta was very kind and helpful! Great customer service!!

Came in today looking for a new couch. On arrival, I was greeted by Andre. He was extremely friendly and helpful during the process of finding the perfect couch! I highly recommend this location

Have had a wonderful experience my sales person was Stella she was amazing and so helpful

Andre was very polite and has good customer service skills!

Andre did a fantastic job helping us order our furniture!

I had been looking at this sectional for a few months now .. I finally went back in and spoke to Manager Stella and she was patient with me, was leaving for the day but stayed and assisted me with no problems.... Stella was very pleasant and was truly a people person !! she helped me with what I wanted and was Awesome... THANK YOU STELLA !!!! 💯

Pauline was my sales person for today. She was really helpful and informative. Thank you for all your help.

As always exceptional service from this store! Andre is a super salesperson. Very professional and knowledgeable.

(Translated by Google) Other ellecent (Original) Andre ellecent

Andre was great! Answered all our questions. And got us in and out with exactly what we wanted.

Andre did a wonderful job taking care of us. From the moment we walked in the store he showed us different furniture options according to what we were looking for. Pleasantly happy with the service.

Andre was great! Took his time finding exactly what we need!

Andre was my rep and he definitely offered all options. I was able to get 2 rooms furnished for less than the amount I was budgeting for. Thanks so much for the awesome customer service

Andre at the Laburnum location was great. My husband and I were undecided on what we wanted and had to come back a few times to make a decision. Andre was patient and knowledgeable through it all; even being available through text on his day off! We finally made a purchase that was best for the space we needed, and the order was seamless. Can't wait to get the sofa in and hope delivery will be just as pleasant.

Great customer service. Made it very comfortable in finding what we want and making the purchase.

Appreciate the customer service and attention to detail that I wanted. I purchased a queen six piece bedroom set. The quality of the furniture is exactly what I needed for my additional bedroom.

Our salesperson "Jayde" was amazing during our furniture shoppomg for My Husband's MANCAVE.

Andre is kind and knowledgeable. Very efficient.

Andre was a great help with everything! Great customer service. Very patient and helpful.

Can’t thank Andre enough for the exceptional quality of service! Patient, kind and knowledgeable! 10/10

Jayde was amazing! Very helpful and kind. She helped us pick out couch as well as let us know about financing options. She was very thorough!

Andre was highly professional and extremely helpful. Service was impeccable

Andre was a very knowledgeable sales representative for Ashley Homestore, it was a pleasure to work with him

Andre made our furniture shopping experience go very smoothly and quickly. It was a pleasure shopping with him.

Ms. Jayde Was A Big Help & I Greatly Appreciate Her Customer Service! She Is Great!

Andre did great job. Excellent customer svc.

Stella helped us with our purchase. She was very knowledgeable and helpful in getting us to the price point we needed to get to. She made the process seamless.

Stella WasWonderful Help at the Store on Laburnum ave

Andre was a huge help and met me after his shift was over to accommodate my schedule.

Sales rep Jalyn was very professional and polite very knowledgeable of product I purchased a recliner chair thank you and I hope I got your name correct

I financed a couch for my living room George the salesman was very professional and informative.. He helped me pick out a perfect suggestion . I am super appreciative. Thanks to the guys at Ashley furniture…

They have amazing deals, and the staff are super nice! George is amazing to work with! I highly recommend this store!

Moved into a new apartment in December. ALL of my furniture came from Ashley's (kitchen set, living room furniture and end tables). Andre at the local store on Laburnum Avenue wad a BIG help. He didn't rush nor haggle me to make a purchase. All questions asked was answered, AND when I made my final purchase of my living room sofa and loves eat (Gleaston btw) he answered the same questions I had asked previously. Ashley's furniture AND prices are very fair and reasonable compared to other furniture stores. And currently they have free delivery in honor of opening a new store in Virginia.

Andre is an amazing salesman!!!!! Please ask for him when buying or just browsing around. He will treat you right for sure!!!!

Great experience with Stella. Gave us time and space to shop but was always ready to answer questions and help us find the best fit for our home.

Andre was very good to us very helpful n got us the best deal possible n a little discount

George did a great job helping with furniture!

I purchased a sectional with the ottoman 4 months ago, because the ottoman was not delivered as promise I told the store that I longer wanted to purchase it. I was told that the ottoman was removed from my bill several times. The delivery company had contacted me several times to deliver the ottoman and I was telling them that they should contact the store. The finance company sent me a bill with the ottoman included so I contacted them and explain to them that the ottoman was not purchase and they should take the ottoman off my bill. They told me that an investigation would be done. I received a letter from them stated that Ashley does not have any information pertaining to me not receiving an ottoman and I still had to pay. I have called Ashley customer care for the past week and I have been told we will get back to you or place on hold for hours. Please have someone contact me.

Dakota was absolutely amazing and had great customer service.

Stella was awesome in all the ways :) She helped us pick out our new living room furniture and explained all the options clearly. Really she made everything so easy and stress free. We can’t wait to get our new loveseat and chair!

Jshuane was super friendly and fantastic to work with. The store has a great selection and good deals. I can’t wait to get my new couches.

Received excellent service today from Ashley Furniture. If you are in the market for a new bed/mattress ask for Greg Brown. He is very professional and knowledgeable.

Awesome customer service.

Jshuane is awesome! Very helpful and knowledgeable.

This place is great, we just bought our new sectional from there and dealt with Greg, he was absolutely amazing from the moment we walked in to the time we walked out the door, great customer service and very friendly, thanks again Greg! It was a pleasure working with you!

Stella was awesome. Very patient with us. 2nd time buying from them. You can't beat their prices or furniture.

All The staff were so friendly, but Andre specifically was amazing. I needed my sofa before Saturday & He made accommodations &did everything to make sure that I was able to get it before that day! I’m so grateful & absolutely appreciative & would highly recommend.

Stella was wonderful to work with and was such a huge help every step of the way in furnishing our new living room! She was also able to help me get financing taken care of (even with my currently not so great credit)! An overall awesome experience!

Jayde was very helpful and got me what I wanted right away.

Have not had a positive experience with Ashley furniture in the past but this location at white oak village was awesome and Stella was amazing! She helped us through everything without being pushy and was very kind, friendly and made the process easy. Highly recommend!

Stella was awesome! Great customer service and knowledgeable in helping us with what we needed. Thanks again

Andre did a excellent job, superb!

Located an item on their website for sale. I went into the store to get more infor and Stella helped me immediately. She was knowledgable and provided me with the infor I needed. I purchased that item and my mother purchased a sofa as well. Great job!

Stella was amazing helped me find everything I needed they have great financing options and great prices

Stella was great! She greeted me with a friendly smile and helped me find just what I wanted.

My service today with Jshuane was extremely nice, he went over everything thoroughly and answered all my questions... thanks for everything !!

Andre was extremely helpful. It was an easy and great experience shopping at this location!

I had the pleasure of working with Stella for my purchase. She was very knowledgeable and made the process a breeze. I really appreciate the quick service as well being that I had my toddler with me. I will come back for future purchases!

Jshuane was very polite, patient and knowledgeable.

I had an amazing time shopping with the store associate Kate Luna. She gave me interior design tips and her honest opinions. She was very pleasant and patient to work with . Will come back again .

Very polite and extremely helpful

Stella helped us find the perfect couch! Thanks so much

All I have To say is Thanks To Isaiah He was very Helpful! Cant wait to get our New Furniture!

We had an easy time choosing with the available selection, and Andre was a great help. Very friendly and personable.

Andre was very helpful and has a great personality

George was a big help with my furniture deal and Aaron was the process of my purchase in a timely manner…

George was great! He helped us get the furniture that we wanted. He was very informative and explained all of our options. He also made sure the process was quick and seemless.

Andre my salesman took the time to understand what I wanted. I wasn’t rushed into making a decision. I recommend you ask for Andre when shopping at Ashley Store. I’m forever grateful for the deals I received for my furniture! Thanks To Andre!!

Isaiah helped us find a sofa for our living room. He was the most knowledgeable person that has ever helped us. He was not overbearing, nor did he say anything just to make a sell. He listened to our needs and showed us items that met them. I would recommend Isaiah to everyone!

Stella was friendly and helpful. She was assertive but not high pressure. I would recommend and purchase from here again.

Jshuane was who helped us get set up with a brand new couch. He was excellent and provided great customer service.

Andre was Amazing! He was patient and even came in on his day off to help us!

As soon as we entered the store George greeted us and took excellent care of my family and I. He saved us from endlessly searching the store and instead helped us narrow down my search and ultimately helped me get the best bang for my buck. He was very knowledgeable and in then made me feel at ease. On top of excellent service the sales were amazing! I will definitely be coming back to this location.

Isaiah helped us today as we went back and forth for a while deciding on the perfect couch for us. He helped us measure, remeasure and measure some more until we finally figured out what would work for us!! He was so patient with us, answered all of our questions, made helpful suggestions and had great ideas. We will definitely be back to visit him again next time we need something else. We appreciate employees who offer helpful ideas, aren’t pushy and overbearing and can recognize when we need help and when we need a few minutes to ourselves to figure things out. I will say that the music in the store was entirely too loud. It was hard to hear each other and concentrate. But otherwise our experience was great.

Stella was very informative

Jade was awesome!!

Awesome experience with Isaiah. Very knowledgeable and made things easy.

Isaiah was great!!! Very patient with my indecisiveness, was not pushy, and took the time to answer all of my question. He had the patience of a Saint while we continued to go back and forth over 2 sets of furniture. Thank you for your great service.

Andre did a awesome job with selling us our living room furniture , great customer service!!!!!

Andre was very helpful and patient with my mom, while searching for a mattress and chair. He explained the process to my mom and made the process as quick as possible.

Andre was super knowledgeable on his product when assisting me today. Thanks again!

The buying process is joke it took 5 people to write it up and it was still wrong. I was there 2 hours finally got everything straight. They couldn't plan a 5 year olds birthday party. Arrogant attitude and unclear on new pricing changes. Misleading and confusing discounts even among sales crewe.

Thanks to Andre I found the perfect piece. Fast service.

Andre definitely showed good customer service. I appreciate his help with this purchase thank u!

Experience was quick & easy. Got exactly what I was looking for in my price budget 😊!

amazing service and help, was greeted and we were able to walk around and find a great bed set that i loved and for a great price, I can't wait to come again!

TERRIBLE CUSTOMER SERVICE. BUYER BEWARE! I ordered Earhart couch and loveseat from Ashley online. Loveseat has missing T-nut and is leaning 7 months from purchase and 6 months from delivery date. They want me to pay them $75. to send a technician out to repair a defective piece of furniture. Please know you could be missing inside parts and if you know it within 6 months they want to charge you to fix their defective furniture they sold and delivered to you. I have a broken leaning piece of furniture 6 months after I received it, and they want me to pay them to fix their mistake.

Andre took care of helping my grandma. He did a wonderful job answering all of her questions.

Isaiah and Andre were friendly and did a great job!

Great service, kind sales people, good business.

Great experience shopping for furniture at Ashley. I appreciated that Jordan gave us time to look around the store and then was available when we made a decision. We haven't received our furniture yet but very pleased with the service and would definitely shop there again.

Isaiah was such a help today as we were shopping for new bedroom furniture for our daughter. He explained the entire process and gave us all of our options. Thankful to have met him today! ***Update to review Unfortunately I will have to change the rating for this store. We ordered our items on Sunday and was told that because the warehouse was closed Tuesday someone would call me Wednesday to schedule deliver for today the 14th. Well nobody called and when I called this morning the young lady advised that there was a delay on my items and NOW they won’t be there until tomorrow in which that will put our delivery into next week. Thank goodness we didn’t throw our daughter’s mattress and bed away like we had planned on. If I thought I could go somewhere else and get my items today I would. There was no offer to take money off or anything, I just have to hope and pray that they call tomorrow I guess.

Darius and Jade took great care of me. They were very patient and explained everything in great detail. They helped make my purchase easy and I’ll definitely come back and ask for them again

Came in to help my grandma pick a nice mattress and Mr. Andre was very helpful at giving us all the information we needed. He helped us out big time right before Christmas and even went the extra mile to get us everything we needed, overall a wonderful experience here at Ashley Homestore.

Andre was great. Knowledgeable, friendly and never pushy. He listened to all our concerns and made great recommendations. Thank you so much!

Isaiah at the laburnum store did such a great job 👏

My experience was excellent with Jshuane a pleasant person

It was a very great experience shopping for your new furniture. Pam was very informative and help use making a decision on your purchase.

Pamela (PSB) Worked with my wife and I to find the right sofa set for our family room. She was knowledgeable about the merchandise and didn’t rush us to make a decision.

George and Andre at the Laburnum store were very professional when it came to purchasing two sofa..they are great sales men..I will recommend them to my family and friends ..Thank you for a stress free purchase !!!

It was excellent with Mr Andre

She was very helpful with finding the things that I needed

I have a great experience Jshuane was great

Ms. Pamela was a great help.

The customer service was excellent along with the atmosphere. Mrs Pamela was excellent with getting us approved and out the door

Ms. Pamela was a big help thanks.

Well educated staff, especially Andre he was my sales representative. Very patient and understanding of my inability to stay focused due to my medical issues. He offered to return back to the store after I had spent much time making a decision. I appreciate all efforts to assist with making my purchase. I have to thank Stella, how I was undecided about color choice, she pointed out furniture that would bring out accents. I would also like the thank Christie for helping me out during checkout.

Andre at the Laburnum Avenue store was great!!

Andre was great

So I wanted to post a follow up review with how terrible this company is with handling customer service complaints (lack of follow up). Ever since I posted my original review I never heard a word back. I even sent an email to contactus@ashleynva.com and nothing. It's very disappointing to spend a lot of money and feel that they do not care when there are issues and they will not do anything to rectify the issue. I will never shop here again and I will not recommend to anyone to shop here unless they feel like being ignored.

Jshuane was AMAZING!! He took not just hours but DAYS with us looking for a budget friendly option for our first home. He is the most kind, patient, and honest person we had assist us and we went to MANY furniture companies to find the perfect living room set. He did not pressure us at all. He ran numbers after numbers on tons of different pieces and truly created such an amazing experience for us first time furniture buyers! THANK YOU for your AMAZING customer service, kindness and patience. You are truly one in a million especially in customer service!

Stella was awesome in helping us find our new, comfy living room and man room furniture!

Andre was great to work with

My experience with Jayde was exceptional… she really took her time with me and explained everything thoroughly….I definitely would recommend talking to her on your visit.

Pamela was amazing!

Everyone was very helpful, patient, knowledgeable about their products and were able to answer every question I had (I had a lot of questions). They were also able to effectively communicate and explain the entire process to me. I was able to leave/purchase with a peace of mind, no unanswered questions, and didn't feel pressured to buy anything.

Great experience. George answered all my questions and helped me pick out the best furniture to meet my needs. Highly recommend!

We were helped by Izaiah, he was a great help throughout the entire process and helped us pick out the perfect bed and get a good payment plan in place.

Jshuane did an amazing job assisting my family while we shopped for a new sofa. The discount is amazing and we are excited to spend time as a family on our new couch! It would be nice if the warehouse was not in Fredericksburg because we could pick up the sofa ourselves and save $300.

Purchased a new bedroom set today and had a wonderful experience. Jshuane provided impeccable customer service from our first interaction a few months ago to my purchase today. I highly recommend him if you are in the market for new furniture!

Darius was awesome and made the process quick and easy. Thanks again!

Helped by George. Exceptional customer service with great prices.

Jshuane was amazing sale person. He was kind and stayed under my budget. Truly amazing young man and atmosphere was blessed.

Darius provided excellent service and explained everything in detail.

Poor customer service. Representative didn't show willingness to assist. Kept passing me off to next person. Furniture delivered missing parts and still giving me the run around about getting them. Called multiple time place on hold for over 30 minutes and transferred without being informed called back and CSR hung up on me drive to the store to speak to someone in person and CSR Tammy was very unpleasant and didn't care to resolve any issue didn't even care to listen. I asked to speak to a manager and was told someone would be with me shortly it's been 30 minutes already. How fair is that when I'm the customer what if it was them in my shoes and they were treated in a disgusting manner. And don't care if I have to sleep on the floor or not.

Awesome salesmen ( Darius) that went out of his way to assist.

Jshuane in Henrico, VA was really nice with me and he helped out through the whole process of purchasing my new sofa.

Darius was a big help with my purchase.

Thank you Andre for your help today. Yolanda Bledsoe

My experience was very stress-free. Pamela was such a great help and made sure she did all should could to make me a happy customer with my purchase. I would definitely refer family/friends to her.

They have plenty to select from,and had great prices. Stela was very helpful....................

I like to give five stars to ADB for helping both times in Ashley

Everyone was very helpful and patient.

Andre Buckingham gave great service!

George was very helpful and a joy to speak with. He didn’t push us into anything and even suggested ways to save money on delivery and such. I am very happy with our purchase and will be coming back for future furniture purchases. Hopefully with George’s help again!

Pamela did a great job

Pamela was very informative

Isaiah was wonderful! He answered all of our questions honestly and was very professionally!! Highly recommend!

George at Ashley Furniture was very patient and friendly . He answered all my questions and concerns. He left a lasting impression on me and my family . Thank you George

Greg, salesman was very helpful to me. The sofa I wanted , I got . He was very knowledgeable on what I needed. Very professional and kind. Thank you!

Pam went above and beyond to help my wife and I find our dining room set that looks absolutely beautiful!! She was great!!!!

I had great professional , very helpful , accommodating and thorough customer service experience and support with Pam . She truly was friendly, polite,knowledgeable and experienced and engaged and helpful with my family needs and desires and exceeded our expectations.

Andre was absolutely awesome , great personality, amazing smile ; super kind and gave us every option available until the right one worked for us ! Will be coming back and highly recommend !

Andre was kind courteous took plenty of time with me explained all my options as far as the sales person I'd say he's about as good as you can get.

Andre very kind, respectful and very helpful.

Jade was very nice, patient and very helpful she deserves a 10🌟 review! Thanks so much!!

you did good😊

I came in today to get a set price on financing options & Ms.Pam was so very helpful if you ever come to this specific furniture store do ask for Ms.Pam

This is a review for Ms. Pam, her service was A1, she was kind and very generous with answering me and my friends questions about financing with the company. She is sweet and worth talking to !! Gotta love Ms. Pam <3

Jshuane was great! He didn’t pressure me into purchasing and took his time with me

Jshuane did a great job with helping with a purchase of a dining room set. Great job.. highly recommended

Thanks for wonderful customer service and working with price adjustments.

She was very helpful and a nice

Jshuane was a pleasure to work with and provided excellent customer service.

My experience here was great. Andre was a big help!!!

George was a great help in helping find a dining room table. He made sure that we knew about all the deals going on when we entered the store. If you happen to go to Ashley’s make sure you look for Greg!!

Mr. JSHUANE was the best salesman, patience , kind, and professional. I enjoyed meeting him.

Jshaune was awesome !!!

Good people, friendly atmosphere. My wife just bought a Living room set !

My sales agent Pamela is outstanding!! She introduced herself to me and allowed me to roam around by myself as I like and once I found something she showed me exactly what I needed and wanted. Extremely please with the service I received at this store.

Daris was great salesman. Very helpful and showed us pricing plans and numerous options. He was so friendly and knowledgeable. Thank you Daris!!

Andre was a great help! I came in looking for a mattress and he was able to guide me in the right direction. My mattress will be here in no time. Awesome customer service. I’ll be returning!

Pamela was patient, professional, and so helpful with my questions about sofas and loveseats. Wonderful and kind service.

Mrs. Pamela went above and beyond to make sure we got what we wanted

Pamela was awesome. She was very informative and patient with us. Thanks again for all your help.

Andre was wonderful he took his time and helped me and my family I will different be back

Ms PAM was amazing !! Always a pleasure to have her help when I come into the store. She’s very knowledgeable and always willing to go the extra mile to make sure you don’t leave without getting the best deals. She’s the perfect person for our Eastend store.

Ms.Pam was great!!

PAM

Issues was so good and nice Have good experience

Isaiah was awesome great quality, great experience very patient polite awesome

George grave great service woild come back again

Andre awesome job

I had a great experience The Ashley Home Store located at S. Laburnum in Richmond VA. Ms. Pamela provided wonderful customer service, and blessed me with the assistance I needed.

Isaiah was very helpful.

Pam at the Laburnum location was so friendly and accommodating while we shopped for our new home.

Pamela and Jshuane were wonderful to work with. They met our need and understood our situation. They got us a great deal for what we were looking for. I recommend visiting this location.

Very nice and helpful and very nice young man. Enjoyed.

Andre was extremely helpful.

Andrea was professional and knowledgeable about the pieces of furniture. He listened to what we were looking for and pointed out a variety of different options. He allowed us space to discuss our purchase.

Andre was amazing. He was so kind and personable. He was very helpful in showing me all available options and giving me the best price possible. He hooked me up with a fast delivery and did it with such an amazing attitude! Would recommend 10/10

Pamela was Amazing!! I called the store looking for a piece I saw on line. It was there, but she went a above and beyond to check the other locations and find a similar style so we could still test out the seat softness before we ordered the couch.

Ms Pam was awesome and had a great personality when helping us find the right sofa and recliner we both could enjoy!!! I'll be back!!

Jshuane was really helpful, professional and was really patience. Just bought a new Couch! Waiting for delivery

I Cardia Was Assisted By Jshuane , & I Was Overly Pleased With His Assistance Throughout My Entire Furniture Buying Process, & Definitely Will Be Back Thanks To The Excellent Service!

Good experience

My name is Sharon Streat Mr Andre help me with my Purchase today and the customer service was excellent I would recommend him to all of My friends and family and the review is under his name because my phone would not allow me to leave a review

Darius was awesome.! Super friendly. I visited the store previously and was blow away by his customer service skills. I promised WHEN I returned. I would request him specifically. He was able to multitask well. Working with 3 customers at the time. And handled us all with the diligence and patience required to close each sale. I am highly impressed by Darius. When I return I will absolutely request to handle my further needs through Darius. Your Company is fortunate to have representation like Darius. I’m a time where it’s difficult to find good help. Darius is a jewel to have on staff

My salesman jshuane was really patient and helpful with the whole process I couldn’t have ask for a better person.thanks jhuane!

Pamela help me I'm so happy that she was the one who assist me with my purchase and I was able to stay within my spending limit and get everything I needed for my upcoming move. God bless her she was on time with everything I mentioned. She even pulled up my last purchase which help us with measurements and more options for my mattress I needed. Thank you so much Pamela I am very grateful!!!

I was really impressed with my Sales Person, Isaiah G. He was patient and very knowledgeable. I will definitely revisit the Ashley Store location on Laburnum Ave and recommended him to anyone looking to purchase furniture in the near future.

Very good experience

Visit Eastern Henrico Richmond VA location and Andre was polite and answered all questions. Purchasing process was smooth and quick with Andre's and other staff assistance.

Andre at the Laburnum store provided excellent customer service. He was friendly and knowledgeable about all the items we inquired about. Even closing out the purchase was a smooth process. Kudos to Andre for being a great example of what ideal customer service looks like!

Andre was very helpful and he was very quick and efficient!!

Darius was phenomenally helpful as we were furnishing a new home for my mother. Not only was he patient and knowledgeable, but also clearly explained all of our financing options to get us the best price possible! I highly recommend working with Darius and the Laburnum location!

Isaiah at the store on laburnum was the greatest person to work with. Wish there were more stars to give.

Andre assisted my daughter with her first purchase. He was very helpful and very friendly. We will be back.

Stella did an amazing job helping me and my girlfriend out with finding a couch and financing it properly to fit our budget

Stella helped my boyfriend and I buy a couch for our Den. It was our first time buying a big piece of furniture. She was super nice and helpful when we had questions.

Andre was a pleasure to work with. It was a great experience!

Andrew did a fantastic job. He made clear the cost breakdown and found additional savings where possible.

Excellent salesman.

Jshuane from the white oak, Richmond VA branch was very helpful. He's friendly with great customer service skill and attentive but not pushy. I could have easily ordered my items online but he deserved my business.

Miss Pam was very helpful at the Laburnum place. I would recommend her at anytime

Ms. Pam is my favorite very good service and is very helpful!!

Adeeb Best sale customer

Hello my is Tarshelle and the minute I walk in the store Mrs.Pamela greeted me with a smile and offered her assistance. She found different discounts for me and she made sure I was satisfied with my purchase. I recommend anyone who goes to Ashley Furniture on Laburnum ask for Mrs.Pamela.

Ms.Pamela who was an excellent representation sales associate for Ashley's furniture on Laburnum location. She was very thorough with all details and articulated all the necessary information on prices, upsales and the quality of the product. We greatly appreciate her business.

George helped me get everything I wanted. Everything was explained and deliveries were set on a timely manner. Thanks to the team.

Ms.was very friendly and very helpful with helping me pick a bedroom suite for my son

Andre Buckingham

Feasia Was Such An Amazing Help ! Very Patient and Helpful! very nice smile ! Definitely Look forward to Telling lots of family and friends to Go see Feasia !! Thanks Again!!

Andrew did a very good job. Thank you very much .

Kenny and George helped my husband and I with our couch purchase. Kenny stayed late, to make sure my pick up was smooth and went the extra mile. We have only purchased couches from Ashley’s and with how amazing their service was, we will only continue any furniture buy from this store. Thank you so much guys, I feel so happy with todays purchase and grateful for the above and beyond customer service. Very professional!!

Darius was great to work with, very knowledgeable, friendly, and straight to the point. He made shopping very easy and got me in and out with furniture that is beautiful! Very easy process, super appreciative!

Great quick easy experience here at this location! Told Andre what I liked and he helped me make sure I chose the right side I needed for my sectional! Just promote him ahead of peers! Can’t wait to get my sectional!

Stella was absolutely Excellent!!!!! She was very professional and helpful! She was greeted us and answered all of our questions!! We ended up purchasing a new king size bed from her at the Ashley store at the Laburnum location… I would recommend her to anyone! She’s not a very pushy saleswoman at all. I would give Stella 10 stars if I could.❤️

Isaiah was very knowledgeable and professional.

After weeks of trying to find the perfect couch for my new apartment, with no luck, Darius was able to help me find not only the perfect couch but also a much needed bed frame as well. He was extremely helpful and made my experience very smooth!

Unresponsive customer service. Very poor “white glove” delivery. My brand new couch and it’s cushions were put on my wet lawn. The couch was banged against the walls and they brought the wrong pieces. You have to go in store to get any response to complaints. Once you go in the store they tell you to call customer service. Not worth the money in my opinion.

This Ashley location truly values the customers time, as well as needs. We throughly enjoyed working with Jshuane. He took the time to make sure we chose the right mattress and pillows. He is very attentive to detail and knows the “ins and outs” of his job. That is truly valued and appreciated. We appreciate Mrs. Pam who took the time after closing to make sure we were satisfied with our purchase and work with our budget. Do not drive past this location it is worth your time.

Andre did an amazing job with giving me all the pros and cons of my new tempur pedic matteress!

Andre Buckingham, Good guy,very knowledgeable. Well definitely use him again!!!

Me and my Wife went to buy a bed from Ashley Furniture on Laburnum in Richmond Va and we explained to the salesman that were buying a mattress and boxspring for her apartment could we get it delivered to our house and he said that is fine. We purchased it on 8/23 .We told the salesman she doesn't move in until 9/23 and he said that was fine. Well we received the bed in a box,so it had to expand for 24 to 48 hours. We let it expand for 36 hours, It was a 12 inch bed but only expanded to 10 inches by the third day. We call the week of the 21of September and first told its only 2 inches. We proceeded to email a case manager. Sent pictures. Later was told the warranty was voided because we moved it from one house to another. This cost us 1000 dollars total. Never will do business with them

I worked hard to save for a quality bed and purchased the brand Porter for it's quality. After delivery May 2, 2023 of both the Ashley bed and mattress which was dropped on the planks and damaged them but further discovery was made that the bed rails were even. Meaning the mattress and frame will never position correctly. I opened up claims, an investigator came out, a. crew came but never replaced the defective equipment to root cause and solve the problem. I exhausting 50 days trying to escalate, send photos, drove to the Ashley laburnum store and showed photo proof to the store manager Cody Fitzpatrick. Ashley CSR team showed no integrity and dishonored me as a long term customer. Defaulted on their own contract which stated they will replace damage goods: bed plank, bed rails or new bed as a whole. On day 50 terribly distressed by this unwelcome experience I opened a dispute on June 16, 2023 with TD Financial,, Ashley lending broker following 90 days period of waiting to present my proof to the assigned investigator I was informed by phone. on or about September 18, 2023 the investigator sided with Ashley and I pending the official written letter in the mail. T.D. Finance investigation represented a loop system bias to Ashley Furniture. Never once was I contacted by the investigator and never once was I able to show that I provided above and beyond proof of photos. Ashley Furniture drop the ball in my specific case. Bottomlline is Ashley Furniture sold me a bed exceeding $1000 dollars damaged and breached their own internal contract clause to replace damage goods. The Trust Honor Integrity Ashley Furniture I once shared it now broken The Porter furniture brand of quality products first impression is now broken. Overall Trust is brokenShame on Ashley Furniture for Fraud & Abuse.

Stella Maglie waited on me and helped me find the perfect sectional and couches for our great room and tv room. She also helped me find some great mattresses for our bedrooms!

As soon as I walked in the store Jshuane greeted me right away with a smile on his face! He was very helpful, knowledgeable, and professional! He gave me a breakdown of pricing and for that reason I am compelled to be a loyal customer. I highly recommend Jshuane to anyone who comes into this store!

Isaiah was a wonderful salesman show me many options. Enjoyed my visit at Ashley Furniture today.

Andre was a great help. Took the time to explain and walk my mom through her purchase. Great personality and very very efficient.

Well first I called to find the location and I spoke to Greg, then when I got half way I called back and spoke to a pleasant Lady and she told me the name of the shopping Center and I knew right away where they were. I met a worker coming in name Jay and he has a fun personality! I ask who was Greg and there again it were Fun and comfortable!! I was impressed what what I Saw but when I move around with Greg and saw a remarkable deal of a classic Dinette set and the Only one left!!! Wow I'm just Happy 😊

Isiah and Andre were very helpful with helping me select a box spring and pillows for my new mattress. I was very indecisive with what to do but they stayed patient and open to helping Thank you guys very much!

Andre was a huge help!

Nothing but great customer service and expertise from Andre and the team! We’ve gotten most of our furniture from Ashley and will return very soon! Thank you for your professionalism and guidance for our home decor needs.

Got my area rug! Last one! Isiah and Ms. Pam helped me execute the deal! Very professional, helpful & friendly! Thank you very much!!

I enjoyed my experience with Andea great salesman. Will be back.

Andre was cool peoples