Ashley Store | Richmond, VA 23231

Fantastic experience - Andre was very patient and helpful!

Andre did a fabulous job helping us find the perfect couch! Thanks again Andre!

Pam was so helpful helping us to figure out what configuration of couch would be best for our living space, helping us decide which color would be best, and was very informative!

Andre is awesome!!! He’s patient and very helpful. He actually waited for me to arrive so he could continue to help me when it was time for him to go home!!!!! Thank you Andre

Excellent service Lee was great !

My wife and I were very pleased with our experience at the store. Andre was very kind and helpful in finding exactly what we were looking for and setting up delivery.

Purchased a mattress and pillows today. Worked with Pamela and Lee. Very pleasant to work with. Thank you 👍

Andre was amazing. He was very helpful and personable and patient. We couldn't have gotten a better salesperson. Thanks Andre!

Mrs. Pam was very helpful and friendly.

Andre was a phenomenal help with furnishing my new apartment. He guided me through the showroom and had my best interest in mind helping me compare prices, colors, and options!

Jshuane made our experience in the Ashley Furniture store on Laburnum easy and carefree. He listened attentively to what we needed and the purpose for our furniture search. He provided us with selections that suited our needs. He provided follow up texts after our initial visit, which compelled us to return to the store to finalize our purchases. Jshuane is the guy you want to see at the Ashley Furniture store on Laburnum Ave.

Love the service

Kisan was Great! Very knowledgeable!

Great experience with Lee today! He was super helpful without being pushy as well as double checking everything was correct.

Ashley was very helpful and answered all my questions

Very polite and worked to get we were wanting

Jshuane was very knowledgeable and helpful. He knew the product and break down on the prices and found me a comfortable payment plan for my budget. He took his time to let me look around the showcase room in peace with my daughter without following us or harassing us. He was great and i would refer others to come see him when purchasing any furniture. Thank you so much Jehuane.

Went to Ashley to outfit my new place and had a wonderful experience. Lee and Pamela were more than helpful!

I recently visited Ashley Furniture with no intention of making a purchase, just browsing for a couch. However, I ended up buying one thanks to the exceptional customer service provided by Jshuane. He listened attentively to my price range and the type of couch I was interested in, going above and beyond to find the perfect fit within my budget. Jshuane ensured I was comfortable with the financing options and thoroughly explained the entire process. His professionalism and dedication made my shopping experience truly outstanding. Thank you, Jshuane, for the wonderful service!

Andre took great care of guiding us through our shopping/purchasing process. He made it fun, we laughed and joked and enjoyed talking with him. Thank you Andre!

Kisan was super helpful! He gave us our space to browse the selection and then helped us choose the best sectional based on our needs and price range.

Jshuane was very helpful when my family and I were shopping for furniture for my new home. He was attentive without being overbearing. He was friendly, personable, and knowledgeable during our shopping experience. He was informative and explained each step. If you are shopping for furniture, please request Jshuane! He will not disappoint.

Went in today not really looking to actually buy. Kisan was immediately extremely helpful, knowledgeable, and answered all of my questions, no problem. The whole process was smooth and purchasing was made easy because of Kisan and the rest of the team there.

Kisan assisted with my sale and provided a great service. While I knew what I was looking for he provided additional insight on protection plans, couch functionality, and overall was patient with my many questions. Thank you for your help!

My purchase went very smoothly at the store and IN STORE service was 10/10, I love my new couch. My only issue was with delivery. The delivery men damaged my wall and Ashley home furniture did not respond to any of my 5 emails regarding this issue. Just know when getting a home delivery Ashley will not reimburse any damages made to your home and will ignore you.

Great service. Recommend.

White Oak store is great! Staff was extremely inviting and friendly/sociable. Salesman Jshuane was amazing and great to work with!

Andre was extremely efficient and helpful when we were buying our couch! He made the process easy. We can’t wait to use our new couch!

Easy experience buying a couch, Kisan was super knowledgeable and helpful!

Great Service , John is a great salesman ... bought a new tempur sealy bed . has delivered and is nice ...

Greta was amazing at the Laburnum location. She faves us space but also attentive. She was very knowledgeable and we couldn’t be happier with our new set!

Kisan was a great help picking out my couch and he saved me some money too!

Stella made my experience of buying a new bed so easy. She is very knowledgeable as well as personable. I would recommend her and Ashley to anyone.

Great service from Kisan quick and easy

John Knight was ABSOLUTELY AMAZING! He sold us this beautiful sofa set and he was so attentive and sweet and listened to what we needed! He was super knowledgeable as well! Will HIGHLY RECOMMEND HIM AT ashleys Furniture laburnum!

Friendly, quick service Thanks Andre!

Andre was a great help!

Ingrid was amazing . She helped me picked out the perfect bedroom set for my new place .

The sales rep's are super helpful and nice. Kisan & Darius both helped us to find exactly what we had in mind, and even moved pillows around to help us match colors and shades and find what would make us happy.

MIKEL MIKEL MIKEL!!! He was awesome. Super effective, efficient, and punctual. The management team was superb in their professionalism, and how they worked with each customer. My experience was special because they explored options I truly didn't think I had, making this the best experience shooping for furniture for my first home.

Ingrid was amazing to work with. Truly a professional and is very knowledgeable at her job. Recommend talking to her 10/10

Andre was very professional and helpful. He gave us space to shop while being easy to find when we had questions.

Jshuane is absolutely amazing! He helped me find the perfect couch, was very patient, very helpful, and incredibly honest. Best purchasing experience I've had with a salesperson. He listens, cares, and tailors the experience to your needs. Wouldn't have found that couch without him. Go here for all your furniture needs.

Andre was great with helping me pick out a couch for my new apartment! Very friendly and nice!

Excellent customer service provided by Andre.

Andre my husband and I truly want to thank you for all your support.Coming from a 17years with your company you would be the reason why we come back again .We will send you pictures once everything arrives.. Mahalo from the Matthews

Andrea was out standing

Andre was fantastic in helping us make our selection for our home!!

John Knight was amazing! We came in and he took care of us same day! He is a key employee, Ashley on Laburnum is lucky to have him!

Shopping for a mattress and Andre and Kisan were very helpful and courteous. Good and smooth experience, all my questions answered and concerns addressed. Thanks guys

Mikel is so slay. He genuinely listened to what we wanted and did not pressure us to make any decisions. He showed us furniture features and prices that matched exactly what we were looking for and had the most sincere, cool attitude. Honestly, we came back to purchase partly because of him. What a guy. Always ask for Mikel. Live. Laugh. Mikel. ily, can’t wait to nap in my swirly chair! 😝

Ingrid was great!! She covered everything we needed.

Andre was great! Provided superior service.

Shout out to Jshaune for assisting us with the purchase of new furniture for our home! He was very knowledgeable and professional. We enjoyed working with him.

Thank Ashley Furniture for making my house a home . Special thanks to Ingrid for helping out As well you were amazing and so sweet

I went to Ashley Furniture on Laburnum with my Mom to look at reclining chairs with automatic lift ability. Our salesman was new however, very helpful and friendly without being pushy. My Mom was prepared to purchase the recliner however the delivery charge was well over $200. We stated we’d rather pick it up ourselves and asked how long it would be before it would arrive at the Laburnum store. After checking with another salesperson he returned and told us that anything over 50 lbs does not get shipped to the store…we would have to drive to Fredericksburg to pick up our order! Despite our great salesman, he did not make the sale due to the company’s poor delivery options. Ashley Furniture does not provide a reasonable alternative for the consumer to get the furniture to their home unless the purchaser is willing to pay a high delivery fee or make the drive to Fredericksburg (neither of which is reasonable). Coincidentally, we found the same chair on Amazon for nearly $200 less and we have Prime…so free delivery. Do your homework folks…don’t be taken advantage of by greedy corporations.

Ingrid at the Laburnum store in Richmond, VA was very conscientious and helpful in assisting me with the purchase of a sofa and love seat. She is very good at communication and has a pleasing, outgoing personality. She made the experience a pleasure!!

Mikel was super helpful when trying to find a new couch ! Would for sure come back !

Andre was super helpful and very patient with me when making my decisions. He actually spoke the manager. Stella, to try and get free delivery for a loyal customer who was going to spend over 3k, but she was only willing to reduce the delivery fee by $100. IF I decide to go back, I will make sure I buy from Andre because of his professionalism, and patience.

Andre was very helpful in helping us find what we needed! He was very patient and we would highly recommend him!

Jshuane was a pleasure to work with! He was attentive, patient, and knowledgeable! He needs a raise!!

I have been a faithful customer at Ashley’s for MANY YEARS! Jshuane was the most patient, knowledgeable and helpful person I have encountered at Ashley’s! So grateful for his help during this purchase!

Everything went well, at the Ashley homestore,the team lead Man who help me through the purchase for my living room was nice , respectful and helpful with all .His name , Andre,, thanks

My experience at Ashley home store was great I was placed with Ingrid she was very helpful!!

Pretty good prices. Just didn't have what I wanted. Very helpful and knowledgeable salesman

John Knight was our salesman, and he went above and beyond to help make us a great deal on some living room furniture. Christy at checkout is also amazing at making transactions go smoothly.

Ingrid helped us out with our purchase and she was wonderful! Knowledgeable, kind, and efficient. We will definitely be back and we’ll ask for her again!

Ingrid

Mikel was our salesman and was so supportive through the whole transaction and worked with us as we had to wait due to closing on a home. I would recommend using him for any furniture needs.

Great costumer service! Mike did a great job finding the right furniture for us

We are in the process of ordering a couch and Darius, who helped us has been wonderful. He wasn't pushy in getting a sale. He let us look around and when we were ready he helped us make the decision on the couch we are purchasing. He explained the process with every step that was being taken. We are very pleased with the service and are happy with our soon to be purchase. You might want to keep him around a few more days.

Andre was amazing! He greeted us at the door then on our own we walked around stress free and low pressure. We circled back to Andre because now we had questions. He was not only pleasant and friendly but very knowledgeable. I bought a sectional and unexpectedly a mattress! Ask for Andre I promise he'll hook you up!

This was my first experience with this store. The gentleman that greeted me upon my entry was Andre. Friendly, courteous , professional and quite knowledgeable. He wasn’t there to sell me a product but rather assist me in making the right choice for me. Additionally, he explained the store’s policies relating to purchases, returns, protection plans, deliveries etc. The supporting staff was also courteous and professional. This definitely will not be my last visit to Ashley Home Store.

Andre was wonderful! I would highly recommend Ashley Homestore

We had an awesome experience purchasing furniture. Thanks so much Andre.

Ingrid was very helpful in finding us what we needed. A new mattress that was not in store location. Ingrid made it happen!

Ingrid was very helpful and accommodating. She made herself available to us by sharing her phone number and she will send us follow-ups.

Stella was very helpful with getting us a new mattress! She was patient and worked with us to give us the best service imaginable!

Stella made sure we walked out with exactly what we wanted. She took her time and genuinely helped us.

Stella was absolutely wonderful and extremely helpful during our time in the store without her we probably would’ve gone somewhere else

Andre excellent sale person and will be buying

Andre gave very great service. He was very professional.

Andre was absolutely awesome!!! In and out of the store with fast service …..

Andre was great!!

Very poor was promised that the old mattress would be taken away I am 61 years old and my wife 75 we are not able to move it. Greg the sales associate promised this would be done. Very poor customer service

Ms. Charity was very nice and polite!

Ms. Charity was wonderful! Very helpful and easy to speak with. Easy experience

Great service given by ingrid!

Ingrid took great care of us! We told her what we wanted Took our order and we out of store in 1hr. Great service!

Andre was amazing ! I told him exactly what I was looking for as far as comfort and size and he directed me to a set that I fell in love with instantly . Thanks Andre !

(Translated by Google) I appreciate Ingrid's attention and kindness, she is an excellent worker. (Original) Le agradesco la atención y la amabilidad a Ingrid es una excelente trabajadora

My experience at Ashley furniture on Laburnum was great!. The Salesman Andre was outstanding with his customer service he helped us out every step of the way, we appreciate having Andre as our Salesman.

Great experience shopping here. Andre was patient and courteous throughout our entire shopping process. We shopped around for nearly 2 weeks before settling on our pieces. Andre's knowledgeable suggestions helped us make the best decision.

Andre helped us buy a sleeper sofa and he was AMAZING!!

My experience at Ashley Furniture was great! I was helped by a staff member named Darius and he was extremely knowledgeable and a pleasure to converse with. He helped me tremendously choosing the right purchase and I’m so thankful for his expertise and support. Highly recommend.

Engrid was great ! She mad sure we went home happy

We visited Ashley furniture twice and Andre, was our sales representative. He was courteous and wonderful as a sales person. Thank you Andre

Andre exceeded my expectations. I'm disabled and he was very patient when shopping and maneuvering around the store. I will be back. 😊

Wonderful shopping experience with the store manager, Stella. Top notch customer service! Her customer service far exceeds what you will find at another store. Stella, greeted us immediately and provided exactly the right amount of care and concern. She was available without hovering, and informative without overloading us with unnecessary information. We will be back.

Ingrid was such a a wonderful help with our decision on our sofa! A+ customer service, will definitely come back again and recommend anyone!

Ingrid was amazing! We were in an out in 30 minutes with a new couch scheduled for quick delivery.

Great !

Ingrid was AWESOME! She shared all details and helped us make a well-informed decision. We were honored to work with her, and will definitely return as well as refer friends and family! Carnell and Sherri Bagley (Feb 23, 2024)

Mikel was great at finding us items for our new home and do helpful with the prices. Stella and the front desk lady were great as well

I walked in Ashley's looking for a bedroom set for my daughter and the sales associate Mike helped out so much we picked out a beautiful bedroom set and everything he knew the answers to all my questions Mike and Ashley's

Ms Stella jumped right in and assisted me in picking and purchasing the perfect living room pieces for my apartment. Great job! Please stop thru and see the Ashley team for any home furnishing.

Andre is BOMB DOT COM. He really exceeded our expectations, wonderful customer service!

Andre was a great help in getting us set up with our new bed set!

Andre was the best ever thanks!!

I personally recommend Going in to see Greta. She was kind, polite, and very friendly. She helped me out and I’m definitely going to become a regular customer.

Andre really took his time with me and was very professional and provided me the best showroom experience.

Andre. Excellent service & very knowledgeable on the merchandise. Very agreeable & easy to work with. Highly recommended

A very, very pleasant shopping experience. The manager Stella greeted us warmly but gave us space to browse. She answered questions patiently, provided all information needed, and checked without being overbearing. She was a pleasure to work with, and we got some great pricing on Presidents Day. We would definitely buy from Ashley on S Laburnum again!!

Walked into Ashley Furniture on Laburnum on a whim and left with EVERYTHING we needed! The store manager, Stella, greeted us immediately and provided exactly the right amount of care and concern: available without hovering, and informative without overloading us with unnecessary information. We spent probably two hours here and Stella’s energy remained high, both professional and approachable. The quality of the furniture is very good, the warranty extremely comprehensive, and the prices are terrific. We appreciate the support!

Stella was a great help with getting me set up with a new bedroom set. Very professional and knowledgeable about the product.

I recently purchased furniture from Ashley HomeStore, and I’m impressed with the quality of their products. The pieces are well-crafted and sturdy. The customer service was excellent, Andrè provided helpful guidance in selecting the right items. Overall, my experience with Ashley HomeStore was positive, and I highly recommend it for reliable furniture and service.

George was great to work with

Andre was great helped out a lot speaks very well promote him!!!

Mr. Cody and Mr. Andre was the best and they helped us and guided us to the final stage of buying our dream couch for our living room and I really enjoyed talking to them and Mr. Cody was the best negotiator and Mr. Andre was the best person that helped us through the transaction and the whole entire team helped us with an issue and after they were very honored to do it and special thanks to the Ashley team.

Cody was very pleasant and helpful. He gave me time and space to look around and checked in with me periodically to see if I had any questions. When I was ready to purchase, he was very knowledgeable about the products and offered me options for the price point I was looking for. I am walking out a satisfied customer.

(Translated by Google) Danej (Original) Daneja

Greta was very kind and helpful! Great customer service!!

Came in today looking for a new couch. On arrival, I was greeted by Andre. He was extremely friendly and helpful during the process of finding the perfect couch! I highly recommend this location

Have had a wonderful experience my sales person was Stella she was amazing and so helpful

Andre was very polite and has good customer service skills!

Andre did a fantastic job helping us order our furniture!

Pauline was my sales person for today. She was really helpful and informative. Thank you for all your help.

As always exceptional service from this store! Andre is a super salesperson. Very professional and knowledgeable.

(Translated by Google) Other ellecent (Original) Andre ellecent

Andre was great! Answered all our questions. And got us in and out with exactly what we wanted.

Andre did a wonderful job taking care of us. From the moment we walked in the store he showed us different furniture options according to what we were looking for. Pleasantly happy with the service.

Andre was great! Took his time finding exactly what we need!

Andre was my rep and he definitely offered all options. I was able to get 2 rooms furnished for less than the amount I was budgeting for. Thanks so much for the awesome customer service

Andre at the Laburnum location was great. My husband and I were undecided on what we wanted and had to come back a few times to make a decision. Andre was patient and knowledgeable through it all; even being available through text on his day off! We finally made a purchase that was best for the space we needed, and the order was seamless. Can't wait to get the sofa in and hope delivery will be just as pleasant.

Great customer service. Made it very comfortable in finding what we want and making the purchase.

Appreciate the customer service and attention to detail that I wanted. I purchased a queen six piece bedroom set. The quality of the furniture is exactly what I needed for my additional bedroom.

Our salesperson "Jayde" was amazing during our furniture shoppomg for My Husband's MANCAVE.

Andre is kind and knowledgeable. Very efficient.

Andre was a great help with everything! Great customer service. Very patient and helpful.

Can’t thank Andre enough for the exceptional quality of service! Patient, kind and knowledgeable! 10/10

Jayde was amazing! Very helpful and kind. She helped us pick out couch as well as let us know about financing options. She was very thorough!

Andre was highly professional and extremely helpful. Service was impeccable

Andre was a very knowledgeable sales representative for Ashley Homestore, it was a pleasure to work with him

Andre made our furniture shopping experience go very smoothly and quickly. It was a pleasure shopping with him.

Ms. Jayde Was A Big Help & I Greatly Appreciate Her Customer Service! She Is Great!

Andre did great job. Excellent customer svc.

Stella helped us with our purchase. She was very knowledgeable and helpful in getting us to the price point we needed to get to. She made the process seamless.

Stella WasWonderful Help at the Store on Laburnum ave

Andre was a huge help and met me after his shift was over to accommodate my schedule.

Sales rep Jalyn was very professional and polite very knowledgeable of product I purchased a recliner chair thank you and I hope I got your name correct

I financed a couch for my living room George the salesman was very professional and informative.. He helped me pick out a perfect suggestion . I am super appreciative. Thanks to the guys at Ashley furniture…

Moved into a new apartment in December. ALL of my furniture came from Ashley's (kitchen set, living room furniture and end tables). Andre at the local store on Laburnum Avenue wad a BIG help. He didn't rush nor haggle me to make a purchase. All questions asked was answered, AND when I made my final purchase of my living room sofa and loves eat (Gleaston btw) he answered the same questions I had asked previously. Ashley's furniture AND prices are very fair and reasonable compared to other furniture stores. And currently they have free delivery in honor of opening a new store in Virginia.

Andre is an amazing salesman!!!!! Please ask for him when buying or just browsing around. He will treat you right for sure!!!!

Great experience with Stella. Gave us time and space to shop but was always ready to answer questions and help us find the best fit for our home.

Andre was very good to us very helpful n got us the best deal possible n a little discount

George did a great job helping with furniture!

Jade was absolutely amazing and had great customer service.

Stella was awesome in all the ways :) She helped us pick out our new living room furniture and explained all the options clearly. Really she made everything so easy and stress free. We can’t wait to get our new loveseat and chair!

Jshuane was super friendly and fantastic to work with. The store has a great selection and good deals. I can’t wait to get my new couches.

Received excellent service today from Ashley Furniture. If you are in the market for a new bed/mattress ask for Greg Brown. He is very professional and knowledgeable.

Awesome customer service.

Jshuane is awesome! Very helpful and knowledgeable.

This place is great, we just bought our new sectional from there and dealt with Greg, he was absolutely amazing from the moment we walked in to the time we walked out the door, great customer service and very friendly, thanks again Greg! It was a pleasure working with you!

Stella was awesome. Very patient with us. 2nd time buying from them. You can't beat their prices or furniture.

All The staff were so friendly, but Andre specifically was amazing. I needed my sofa before Saturday & He made accommodations &did everything to make sure that I was able to get it before that day! I’m so grateful & absolutely appreciative & would highly recommend.

Stella was wonderful to work with and was such a huge help every step of the way in furnishing our new living room! She was also able to help me get financing taken care of (even with my currently not so great credit)! An overall awesome experience!

Jayde was very helpful and got me what I wanted right away.

Have not had a positive experience with Ashley furniture in the past but this location at white oak village was awesome and Stella was amazing! She helped us through everything without being pushy and was very kind, friendly and made the process easy. Highly recommend!

Stella was awesome! Great customer service and knowledgeable in helping us with what we needed. Thanks again

Andre did a excellent job, superb!

Located an item on their website for sale. I went into the store to get more infor and Stella helped me immediately. She was knowledgable and provided me with the infor I needed. I purchased that item and my mother purchased a sofa as well. Great job!

Stella was amazing helped me find everything I needed they have great financing options and great prices

Stella was great! She greeted me with a friendly smile and helped me find just what I wanted.

My service today with Jshuane was extremely nice, he went over everything thoroughly and answered all my questions... thanks for everything !!

Andre was extremely helpful. It was an easy and great experience shopping at this location!

I had the pleasure of working with Stella for my purchase. She was very knowledgeable and made the process a breeze. I really appreciate the quick service as well being that I had my toddler with me. I will come back for future purchases!

Jshuane was very polite, patient and knowledgeable.

I had an amazing time shopping with the store associate Kate Luna. She gave me interior design tips and her honest opinions. She was very pleasant and patient to work with . Will come back again .

Very polite and extremely helpful

Stella helped us find the perfect couch! Thanks so much

All I have To say is Thanks To Isaiah He was very Helpful! Cant wait to get our New Furniture!

We had an easy time choosing with the available selection, and Andre was a great help. Very friendly and personable.

Andre was very helpful and has a great personality

George was a big help with my furniture deal and Aaron was the process of my purchase in a timely manner…

George was great! He helped us get the furniture that we wanted. He was very informative and explained all of our options. He also made sure the process was quick and seemless.

Andre my salesman took the time to understand what I wanted. I wasn’t rushed into making a decision. I recommend you ask for Andre when shopping at Ashley Store. I’m forever grateful for the deals I received for my furniture! Thanks To Andre!!

Isaiah helped us find a sofa for our living room. He was the most knowledgeable person that has ever helped us. He was not overbearing, nor did he say anything just to make a sell. He listened to our needs and showed us items that met them. I would recommend Isaiah to everyone!

Stella was friendly and helpful. She was assertive but not high pressure. I would recommend and purchase from here again.

Jshuane was who helped us get set up with a brand new couch. He was excellent and provided great customer service.

Andre was Amazing! He was patient and even came in on his day off to help us!

Isaiah helped us today as we went back and forth for a while deciding on the perfect couch for us. He helped us measure, remeasure and measure some more until we finally figured out what would work for us!! He was so patient with us, answered all of our questions, made helpful suggestions and had great ideas. We will definitely be back to visit him again next time we need something else. We appreciate employees who offer helpful ideas, aren’t pushy and overbearing and can recognize when we need help and when we need a few minutes to ourselves to figure things out. I will say that the music in the store was entirely too loud. It was hard to hear each other and concentrate. But otherwise our experience was great.

Stella was very informative

Jade was awesome!!

Awesome experience with Isaiah. Very knowledgeable and made things easy.

Isaiah was great!!! Very patient with my indecisiveness, was not pushy, and took the time to answer all of my question. He had the patience of a Saint while we continued to go back and forth over 2 sets of furniture. Thank you for your great service.

Andre did a awesome job with selling us our living room furniture , great customer service!!!!!

Andre was very helpful and patient with my mom, while searching for a mattress and chair. He explained the process to my mom and made the process as quick as possible.

Andre was super knowledgeable on his product when assisting me today. Thanks again!

The buying process is joke it took 5 people to write it up and it was still wrong. I was there 2 hours finally got everything straight. They couldn't plan a 5 year olds birthday party. Arrogant attitude and unclear on new pricing changes. Misleading and confusing discounts even among sales crewe.

Thanks to Andre I found the perfect piece. Fast service.

Andre definitely showed good customer service. I appreciate his help with this purchase thank u!

Experience was quick & easy. Got exactly what I was looking for in my price budget 😊!

TERRIBLE CUSTOMER SERVICE. BUYER BEWARE! I ordered Earhart couch and loveseat from Ashley online. Loveseat has missing T-nut and is leaning 7 months from purchase and 6 months from delivery date. They want me to pay them $75. to send a technician out to repair a defective piece of furniture. Please know you could be missing inside parts and if you know it within 6 months they want to charge you to fix their defective furniture they sold and delivered to you. I have a broken leaning piece of furniture 6 months after I received it, and they want me to pay them to fix their mistake.

Andre took care of helping my grandma. He did a wonderful job answering all of her questions.

Great service, kind sales people, good business.

Isaiah was such a help today as we were shopping for new bedroom furniture for our daughter. He explained the entire process and gave us all of our options. Thankful to have met him today! ***Update to review Unfortunately I will have to change the rating for this store. We ordered our items on Sunday and was told that because the warehouse was closed Tuesday someone would call me Wednesday to schedule deliver for today the 14th. Well nobody called and when I called this morning the young lady advised that there was a delay on my items and NOW they won’t be there until tomorrow in which that will put our delivery into next week. Thank goodness we didn’t throw our daughter’s mattress and bed away like we had planned on. If I thought I could go somewhere else and get my items today I would. There was no offer to take money off or anything, I just have to hope and pray that they call tomorrow I guess.

Darius and Jade took great care of me. They were very patient and explained everything in great detail. They helped make my purchase easy and I’ll definitely come back and ask for them again

Came in to help my grandma pick a nice mattress and Mr. Andre was very helpful at giving us all the information we needed. He helped us out big time right before Christmas and even went the extra mile to get us everything we needed, overall a wonderful experience here at Ashley Homestore.

Andre was great. Knowledgeable, friendly and never pushy. He listened to all our concerns and made great recommendations. Thank you so much!

My experience was excellent with Jshuane a pleasant person

It was a very great experience shopping for your new furniture. Pam was very informative and help use making a decision on your purchase.

Pamela (PSB) Worked with my wife and I to find the right sofa set for our family room. She was knowledgeable about the merchandise and didn’t rush us to make a decision.

George and Andre at the Laburnum store were very professional when it came to purchasing two sofa..they are great sales men..I will recommend them to my family and friends ..Thank you for a stress free purchase !!!

It was excellent with Mr Andre

She was very helpful with finding the things that I needed

I have a great experience Jshuane was great

Ms. Pamela was a great help.

The customer service was excellent along with the atmosphere. Mrs Pamela was excellent with getting us approved and out the door

Ms. Pamela was a big help thanks.

Well educated staff, especially Andre he was my sales representative. Very patient and understanding of my inability to stay focused due to my medical issues. He offered to return back to the store after I had spent much time making a decision. I appreciate all efforts to assist with making my purchase. I have to thank Stella, how I was undecided about color choice, she pointed out furniture that would bring out accents. I would also like the thank Christie for helping me out during checkout.

Andre at the Laburnum Avenue store was great!!

Andre was great

Jshuane was AMAZING!! He took not just hours but DAYS with us looking for a budget friendly option for our first home. He is the most kind, patient, and honest person we had assist us and we went to MANY furniture companies to find the perfect living room set. He did not pressure us at all. He ran numbers after numbers on tons of different pieces and truly created such an amazing experience for us first time furniture buyers! THANK YOU for your AMAZING customer service, kindness and patience. You are truly one in a million especially in customer service!

Stella was awesome in helping us find our new, comfy living room and man room furniture!

Andre was great to work with

My experience with Jayde was exceptional… she really took her time with me and explained everything thoroughly….I definitely would recommend talking to her on your visit.

Pamela was amazing!

Everyone was very helpful, patient, knowledgeable about their products and were able to answer every question I had (I had a lot of questions). They were also able to effectively communicate and explain the entire process to me. I was able to leave/purchase with a peace of mind, no unanswered questions, and didn't feel pressured to buy anything.

Great experience. George answered all my questions and helped me pick out the best furniture to meet my needs. Highly recommend!

We were helped by Izaiah, he was a great help throughout the entire process and helped us pick out the perfect bed and get a good payment plan in place.

Jshuane did an amazing job assisting my family while we shopped for a new sofa. The discount is amazing and we are excited to spend time as a family on our new couch! It would be nice if the warehouse was not in Fredericksburg because we could pick up the sofa ourselves and save $300.

Purchased a new bedroom set today and had a wonderful experience. Jshuane provided impeccable customer service from our first interaction a few months ago to my purchase today. I highly recommend him if you are in the market for new furniture!

Darius was awesome and made the process quick and easy. Thanks again!

Jayde was very helpful and patient. She is also very knowledgeable about the products.

Helped by George. Exceptional customer service with great prices.

Jshuane was amazing sale person. He was kind and stayed under my budget. Truly amazing young man and atmosphere was blessed.

Darius provided excellent service and explained everything in detail.

Poor customer service. Representative didn't show willingness to assist. Kept passing me off to next person. Furniture delivered missing parts and still giving me the run around about getting them. Called multiple time place on hold for over 30 minutes and transferred without being informed called back and CSR hung up on me drive to the store to speak to someone in person and CSR Tammy was very unpleasant and didn't care to resolve any issue didn't even care to listen. I asked to speak to a manager and was told someone would be with me shortly it's been 30 minutes already. How fair is that when I'm the customer what if it was them in my shoes and they were treated in a disgusting manner. And don't care if I have to sleep on the floor or not.

Awesome salesmen ( Darius) that went out of his way to assist.

Jshuane in Henrico, VA was really nice with me and he helped out through the whole process of purchasing my new sofa.

Darius was a big help with my purchase.

Thank you Andre for your help today. Yolanda Bledsoe

My experience was very stress-free. Pamela was such a great help and made sure she did all should could to make me a happy customer with my purchase. I would definitely refer family/friends to her.

I like to give five stars to ADB for helping both times in Ashley

Everyone was very helpful and patient.

Andre Buckingham gave great service!

George was very helpful and a joy to speak with. He didn’t push us into anything and even suggested ways to save money on delivery and such. I am very happy with our purchase and will be coming back for future furniture purchases. Hopefully with George’s help again!

Pamela did a great job

Pamela was very informative

Isaiah was wonderful! He answered all of our questions honestly and was very professionally!! Highly recommend!

George at Ashley Furniture was very patient and friendly . He answered all my questions and concerns. He left a lasting impression on me and my family . Thank you George

Greg, salesman was very helpful to me. The sofa I wanted , I got . He was very knowledgeable on what I needed. Very professional and kind. Thank you!

Pam went above and beyond to help my wife and I find our dining room set that looks absolutely beautiful!! She was great!!!!

I had great professional , very helpful , accommodating and thorough customer service experience and support with Pam . She truly was friendly, polite,knowledgeable and experienced and engaged and helpful with my family needs and desires and exceeded our expectations.

Andre was absolutely awesome , great personality, amazing smile ; super kind and gave us every option available until the right one worked for us ! Will be coming back and highly recommend !

Andre was kind courteous took plenty of time with me explained all my options as far as the sales person I'd say he's about as good as you can get.

Andre very kind, respectful and very helpful.

Jade was very nice, patient and very helpful she deserves a 10🌟 review! Thanks so much!!

you did good😊

I came in today to get a set price on financing options & Ms.Pam was so very helpful if you ever come to this specific furniture store do ask for Ms.Pam

This is a review for Ms. Pam, her service was A1, she was kind and very generous with answering me and my friends questions about financing with the company. She is sweet and worth talking to !! Gotta love Ms. Pam <3

Jshuane was great! He didn’t pressure me into purchasing and took his time with me

Jshuane did a great job with helping with a purchase of a dining room set. Great job.. highly recommended

Thanks for wonderful customer service and working with price adjustments.

She was very helpful and a nice

Jshuane was a pleasure to work with and provided excellent customer service.

My experience here was great. Andre was a big help!!!

George was a great help in helping find a dining room table. He made sure that we knew about all the deals going on when we entered the store. If you happen to go to Ashley’s make sure you look for Greg!!

Mr. JSHUANE was the best salesman, patience , kind, and professional. I enjoyed meeting him.

Jshaune was awesome !!!

Good people, friendly atmosphere. My wife just bought a Living room set !

My sales agent Pamela is outstanding!! She introduced herself to me and allowed me to roam around by myself as I like and once I found something she showed me exactly what I needed and wanted. Extremely please with the service I received at this store.

Daris was great salesman. Very helpful and showed us pricing plans and numerous options. He was so friendly and knowledgeable. Thank you Daris!!

Andre was a great help! I came in looking for a mattress and he was able to guide me in the right direction. My mattress will be here in no time. Awesome customer service. I’ll be returning!

Pamela was patient, professional, and so helpful with my questions about sofas and loveseats. Wonderful and kind service.

Mrs. Pamela went above and beyond to make sure we got what we wanted

Pamela was awesome. She was very informative and patient with us. Thanks again for all your help.

Andre was wonderful he took his time and helped me and my family I will different be back

Ms PAM was amazing !! Always a pleasure to have her help when I come into the store. She’s very knowledgeable and always willing to go the extra mile to make sure you don’t leave without getting the best deals. She’s the perfect person for our Eastend store.

Ms.Pam was great!!

PAM

Issues was so good and nice Have good experience

Isaiah was awesome great quality, great experience very patient polite awesome

George grave great service woild come back again

Andre awesome job

I had a great experience The Ashley Home Store located at S. Laburnum in Richmond VA. Ms. Pamela provided wonderful customer service, and blessed me with the assistance I needed.

Isaiah was very helpful.

Pam at the Laburnum location was so friendly and accommodating while we shopped for our new home.

Pamela and Jshuane were wonderful to work with. They met our need and understood our situation. They got us a great deal for what we were looking for. I recommend visiting this location.

Very nice and helpful and very nice young man. Enjoyed.

Andre was extremely helpful.

Andrea was professional and knowledgeable about the pieces of furniture. He listened to what we were looking for and pointed out a variety of different options. He allowed us space to discuss our purchase.

Andre was amazing. He was so kind and personable. He was very helpful in showing me all available options and giving me the best price possible. He hooked me up with a fast delivery and did it with such an amazing attitude! Would recommend 10/10

Pamela was Amazing!! I called the store looking for a piece I saw on line. It was there, but she went a above and beyond to check the other locations and find a similar style so we could still test out the seat softness before we ordered the couch.

Ms Pam was awesome and had a great personality when helping us find the right sofa and recliner we both could enjoy!!! I'll be back!!

Jshuane was really helpful, professional and was really patience. Just bought a new Couch! Waiting for delivery

I Cardia Was Assisted By Jshuane , & I Was Overly Pleased With His Assistance Throughout My Entire Furniture Buying Process, & Definitely Will Be Back Thanks To The Excellent Service!

Good experience

My name is Sharon Streat Mr Andre help me with my Purchase today and the customer service was excellent I would recommend him to all of My friends and family and the review is under his name because my phone would not allow me to leave a review

Darius was awesome.! Super friendly. I visited the store previously and was blow away by his customer service skills. I promised WHEN I returned. I would request him specifically. He was able to multitask well. Working with 3 customers at the time. And handled us all with the diligence and patience required to close each sale. I am highly impressed by Darius. When I return I will absolutely request to handle my further needs through Darius. Your Company is fortunate to have representation like Darius. I’m a time where it’s difficult to find good help. Darius is a jewel to have on staff

My salesman jshuane was really patient and helpful with the whole process I couldn’t have ask for a better person.thanks jhuane!

Pamela help me I'm so happy that she was the one who assist me with my purchase and I was able to stay within my spending limit and get everything I needed for my upcoming move. God bless her she was on time with everything I mentioned. She even pulled up my last purchase which help us with measurements and more options for my mattress I needed. Thank you so much Pamela I am very grateful!!!

I was really impressed with my Sales Person, Isaiah G. He was patient and very knowledgeable. I will definitely revisit the Ashley Store location on Laburnum Ave and recommended him to anyone looking to purchase furniture in the near future.

Very good experience

Visit Eastern Henrico Richmond VA location and Andre was polite and answered all questions. Purchasing process was smooth and quick with Andre's and other staff assistance.

Andre at the Laburnum store provided excellent customer service. He was friendly and knowledgeable about all the items we inquired about. Even closing out the purchase was a smooth process. Kudos to Andre for being a great example of what ideal customer service looks like!

Andre was very helpful and he was very quick and efficient!!

Darius was phenomenally helpful as we were furnishing a new home for my mother. Not only was he patient and knowledgeable, but also clearly explained all of our financing options to get us the best price possible! I highly recommend working with Darius and the Laburnum location!

Isaiah at the store on laburnum was the greatest person to work with. Wish there were more stars to give.

Andre assisted my daughter with her first purchase. He was very helpful and very friendly. We will be back.

Stella did an amazing job helping me and my girlfriend out with finding a couch and financing it properly to fit our budget

Stella helped my boyfriend and I buy a couch for our Den. It was our first time buying a big piece of furniture. She was super nice and helpful when we had questions.

Andre was a pleasure to work with. It was a great experience!

Andrew did a fantastic job. He made clear the cost breakdown and found additional savings where possible.

Excellent salesman.

Jshuane from the white oak, Richmond VA branch was very helpful. He's friendly with great customer service skill and attentive but not pushy. I could have easily ordered my items online but he deserved my business.

Miss Pam was very helpful at the Laburnum place. I would recommend her at anytime

Ms. Pam is my favorite very good service and is very helpful!!

Adeeb Best sale customer

Hello my is Tarshelle and the minute I walk in the store Mrs.Pamela greeted me with a smile and offered her assistance. She found different discounts for me and she made sure I was satisfied with my purchase. I recommend anyone who goes to Ashley Furniture on Laburnum ask for Mrs.Pamela.

Ms.Pamela who was an excellent representation sales associate for Ashley's furniture on Laburnum location. She was very thorough with all details and articulated all the necessary information on prices, upsales and the quality of the product. We greatly appreciate her business.

George helped me get everything I wanted. Everything was explained and deliveries were set on a timely manner. Thanks to the team.

Ms.was very friendly and very helpful with helping me pick a bedroom suite for my son

Andre Buckingham

Feasia Was Such An Amazing Help ! Very Patient and Helpful! very nice smile ! Definitely Look forward to Telling lots of family and friends to Go see Feasia !! Thanks Again!!

Andrew did a very good job. Thank you very much .

Kenny and George helped my husband and I with our couch purchase. Kenny stayed late, to make sure my pick up was smooth and went the extra mile. We have only purchased couches from Ashley’s and with how amazing their service was, we will only continue any furniture buy from this store. Thank you so much guys, I feel so happy with todays purchase and grateful for the above and beyond customer service. Very professional!!

Darius was great to work with, very knowledgeable, friendly, and straight to the point. He made shopping very easy and got me in and out with furniture that is beautiful! Very easy process, super appreciative!

Great quick easy experience here at this location! Told Andre what I liked and he helped me make sure I chose the right side I needed for my sectional! Just promote him ahead of peers! Can’t wait to get my sectional!

Stella was absolutely Excellent!!!!! She was very professional and helpful! She was greeted us and answered all of our questions!! We ended up purchasing a new king size bed from her at the Ashley store at the Laburnum location… I would recommend her to anyone! She’s not a very pushy saleswoman at all. I would give Stella 10 stars if I could.❤️

Isaiah was very knowledgeable and professional.

After weeks of trying to find the perfect couch for my new apartment, with no luck, Darius was able to help me find not only the perfect couch but also a much needed bed frame as well. He was extremely helpful and made my experience very smooth!

Unresponsive customer service. Very poor “white glove” delivery. My brand new couch and it’s cushions were put on my wet lawn. The couch was banged against the walls and they brought the wrong pieces. You have to go in store to get any response to complaints. Once you go in the store they tell you to call customer service. Not worth the money in my opinion.

This Ashley location truly values the customers time, as well as needs. We throughly enjoyed working with Jshuane. He took the time to make sure we chose the right mattress and pillows. He is very attentive to detail and knows the “ins and outs” of his job. That is truly valued and appreciated. We appreciate Mrs. Pam who took the time after closing to make sure we were satisfied with our purchase and work with our budget. Do not drive past this location it is worth your time.

Andre did an amazing job with giving me all the pros and cons of my new tempur pedic matteress!

Andre Buckingham, Good guy,very knowledgeable. Well definitely use him again!!!

Stella Maglie waited on me and helped me find the perfect sectional and couches for our great room and tv room. She also helped me find some great mattresses for our bedrooms!

As soon as I walked in the store Jshuane greeted me right away with a smile on his face! He was very helpful, knowledgeable, and professional! He gave me a breakdown of pricing and for that reason I am compelled to be a loyal customer. I highly recommend Jshuane to anyone who comes into this store!

Isaiah was a wonderful salesman show me many options. Enjoyed my visit at Ashley Furniture today.

Andre was a great help. Took the time to explain and walk my mom through her purchase. Great personality and very very efficient.

Well first I called to find the location and I spoke to Greg, then when I got half way I called back and spoke to a pleasant Lady and she told me the name of the shopping Center and I knew right away where they were. I met a worker coming in name Jay and he has a fun personality! I ask who was Greg and there again it were Fun and comfortable!! I was impressed what what I Saw but when I move around with Greg and saw a remarkable deal of a classic Dinette set and the Only one left!!! Wow I'm just Happy 😊

Isiah and Andre were very helpful with helping me select a box spring and pillows for my new mattress. I was very indecisive with what to do but they stayed patient and open to helping Thank you guys very much!

Andre was a huge help!

Nothing but great customer service and expertise from Andre and the team! We’ve gotten most of our furniture from Ashley and will return very soon! Thank you for your professionalism and guidance for our home decor needs.

Got my area rug! Last one! Isiah and Ms. Pam helped me execute the deal! Very professional, helpful & friendly! Thank you very much!!

I enjoyed my experience with Andea great salesman. Will be back.

Andre was cool peoples

Andre very professional and great customer.

Andre was awesome. Absolutely a nice man

My salesperson was the best!!! She was very patient and most helpful. She took the time to go over all options available and we came up with great solutions!!! Ask for Pamela!!

Ms,Pam at the Laburnum showroom was magnificent everyone should ask for her when you go there. She will treat you like family.

Thank you George for being super duper you help me achieve my goals for my family I appreciate your time an energy and you still help me even though you knew the furniture was going to Las Vegas thank you💫🌠

I had an excellent experience purchasing reclining couch and chair for my mom. The product is just what she needs, well built and the fabric is so nice. Stella helped me and she was wonderful to work with, very helpful and kind. I recommend going to see Stella for your purchase.

Andre was a very nice salesman.He made my purchase process extremely easy.

Andre was great he meet every need and concern . He exceeded all expectations thanks again for the great experience

Andre was great! He was willing to work with me in every aspect. 10/10 would recommend.

Almost and very good sales man

Stella was fantastic to work with and very knowledgeable of the furniture and fabric. I would recommend her and Ashley to anyone searching for new furniture or home decor.

Andre was knowledgeable and helpful.

Andre was very friendly and helpful. I'm definitely coming here again for future purchases.

Andre was the best and took very great care of us!!!

Stella provided perfect customer service!!!

My parents recently purchased a dining room set at the Laburnum Ashley Home Store. George was helpful in assisting them in selecting a dining set that they both liked & met their budget. He was very pleasant to do business with, patient, personable, engaging & knowledgeable. I really appreciated him working with us to meet their budget restrictions & giving us a contact to pick up their old dining set. Thank you again George! 👏👏 👏

I would highly suggest this Ashely Home store to anyone seeking to buy furniture because the customer service was exceptionally wonderful, especially with the assistance of Isiah who was very patient and polite!

Andre was so nice he explain everything to me and made it clear what I needed to know.

Andre was phenomenal, he helped me with all my needs. The experience was great thanks againAndre for being Patient me

André was an excellent sales person.

Isiah was very polite and patiently helped my 90 year old mom. All options were presented to her without pressure. It was a pleasant experience.

Pam is a very good sailperson.need more like hear .

I have great appreciation for Pamela at the laburnum store. She was so attentive and hospitable from the time I walked in until she finished with me . That’s what customer look for in a sales person. Thank you so much Pamela.

Andre provided exceptional services on our family home needs.

Talk about the most patient & helpful Sales Associate, Jshuane is the name! We are shopping for my parent in law’s furniture for their new house so we do need one for every room. We visited Ashley Furniture in Laburnum and met a very awesome team. From the store manager- Pam, assistant manager- Stella & Jshuane our Sales Associate who assisted us and showed us different options they have in the store without the feeling of “selling” us something. He made us feel that he truly care. It took us couple of trips back to the store to make sure we choose what we really wanted & Jshuane has been very patient through out the process. In the end, we decided what we wanted to purchase & Jshuane took his time to make sure we are getting a very good deal on our purchase. We are very pleased with the excellent customer service that Jshuane and his team had provided for us!

Andre was very professional, helpful, and helped me make the best decision for my bedroom with my new bed. I can’t wait until it arrives. 10 stars for Andre

Ms Pam was the best ever😊

Darius was helpful, professional and provided great customer service.

Ms.Pam was great. A true pleasure to work with her. Took her time and was not pushy. Will definitely be back!!!

This post is in regard to Darius who works at this location. He was very professional, friendly and patient. He also took the time to show me various options and plans on items I was interested in. Darius new what his job entailed and if he didn't have an immediate answer he went to find it. I enjoyed working with this young man, he is definitely someone you would want on your team. Thank you Darius for your time.

Isaiah assisted us with the item we were looking for, and he did great for his 1st sale.

Pamela was so patient and helpful with our purchases, today. We kept changing our minds with what we wanted and she was still kind and patient with us! She gave us a breakdown of our purchase, she also made herself clear and asked us questions to be on the same page! She didn’t only helped us this week but also my brother!

Very knowledgeable and patient! Darius was very kind and helpful!!!

Wonderful service! George made it quick, easy, and painless!

We went shopping for a mattress, knew that we wanted to test them out., not receive it in the mail. Cody happened to greet us at the door and he helped us. His knowledge, patience, and understanding of our needs was greatly appreciated. Great job!!

recently purchased a recliner and loveseat set. Ms Pamela helped us and was extremely helpful..

Ms Pamela Brewer was excellent! She helped my Husband and I tremendously. We really appreciate her and she answered all my many questions with no problem! The furniture selections are excellent as well.

Andre was a great salesman, explain everything in detail, patient, and wasn’t pushy at all!

George was very helpful and patient. He worked with me and my timeline

Today I took my mom to Ashley Furniture in Laburnum to look for living room furniture and Pamela took great care of us!! If u are looking for a great place and team!! Thank u

Andre was fantastic! Didn’t feel pressured to buy something.

Ms Pamela was great to work with; she made the purchasing process super easy!

Andre was very helpful and I was able to get everything ordered in a timely manner. He was super nice and a pleasure to meet.

Quick and easy process. Thankful that George took the time to walk me around and show me comparable items so I could make the right selection

George was so helpful!!! I was in and out and the front desk was sooo sweet as well!!

Kenny was absolutely amazing!!!! I was ready to walk out with nothing to show for my visit and he sat with me and explained each product I was interested in purchasing. He had so much knowledge and I felt extremely comfortable with what I left with. Would absolutely recommend him for all your needs!

Worst experience I have ever had purchasing furniture. I purchased a bed, platform, and two pillows in sept… expected to be delivered sept 15 to my new apartment. The bed and the platform made it to my home however, it’s been well over a month and still no pillows. I’ve spoken to multiple people at multiple stores and have yet to been able locate and pick up pillows that should have been DELIVERED! Every time I call they just transfer me to the next person or don’t answer all together. I’ve received a bill and plan on paying for merchandise I have yet to receive and do not know when I will. I will never purchase anything from Ashley Furniture again.

Great shopping experience. Pamela help me find exactly what I was looking for. Even in my decisiveness she was completely professional and patient. She answered all of my questions with no problems to ensure it was what would work best for me!!

Andre did an amazing job helping me choosing my sectional. He was super friendly and the whole process easy and convenient.

Great experience, great deals, and great attitudes. Andre was a great help, and helped us get a good deal on our couch!

Great experience at this Ashley’s store! Ms. Pamela was so amazing, she helped us find a couch we love that’s within our budget and in stock. Perfect place if you’re looking for a furniture store with good sales/prices and customer service! Definitely recommend this store and make sure to find Ms. Pamela for help!

Pamela went above and beyond for me and my girlfriend. We stated we wanted to find a sofa and fast and she was able to find a perfect couch and is set to deliver 2 days after sale! Awesome service!

Andre was able to give me great service in helping me pick out a great couch.

Was a five star review but changed to one star. Very disappointed in the level of customer service they provide after they take your money. I felt like the manager told me what I wanted to hear in order to get the sale and then when I call to complain they act like I’m lying and swear up and down that I’m making the whole thing up. The sales rep who happened to be a manager (Pam) told me that I could request a different delivery time because I told her about my concerns about no one being home during the day. When I get a notification about the delivery I told the guy what I was told and he said it would be $199 to reschedule. I called customer care and they pretty much told me that they don’t make promises like that to customers. I requested to speak to a manager twice and have not heard a word. I actually had to pay someone to sit at my house and wait for the delivery. Will not shop here ever again.

George was great! He helped me with my purchase without any issues.

Darius did a Good Job Showing me around and explaining the sales !! Now My Place is Furnished !!! Ask for Him in the Future !!

Great experience with the help from Darius! Thank you again

Very professional and helpful gave me more than enough options to come to a good financial solution to purchase.

Andre was very nice, professional and patient. He showed us different options and was patient while we came up with a final decision. Thank you.

Very professional!

Kenny was very knowledgeable and pleasant to work with

Pamela was an amazing salesperson. She wheel me around in your wheelchair. The items I purchased are just right for my new place!! Pamela is the best!. Thank you, thank you for excellent service.

Andre was great. He was attentive to our needs and completed the sale. I will shop with him again.

Andre was very helpful and offered great products for everything I was looking for.

Ms. Pamela was an amazing help to me! I'd been coveting this accent cabinet for a while and wanted to know if it was available for the clearance price in store. Pamela not only matched the price, but went above and beyond to ensure I could get the piece from the showroom floor! She worked passed her time off and i really appreciate that!! She was an absolute pleasure to work with.

Andre was great we had a lot of fun. Very convincing.

I worked with Darius at the White Oak Ashley store and was able to purchase a sofa/chaise that was very much to my liking. I had shopped around but came back to Ashley because of the price and style. Darius was a very competent, patient, knowledgeable, and professional salesperson and I enjoyed working with him. His “step-back” attitude allowed me to look, think, compare, and purchase without any hovering or pressure from him. I will definitely come back to Ashley as a source for a future purchase. Gretchen Johnson

Kenny was absolutely wonderful. He took care of me as soon as I hit the door. Very patient and knowledgeable about the furniture.

Darius is a great and knowledgeable salesman!

Professional courtesy service. George

Darius was a great help!!!

Went to Ashley to buy a new couch and came with very clear measurements of our space. Was talked into buying a couch even though I was concerned it would be too big for the room by the sales associate who assured us she had “years” of interior decorating experience. Was assured by her that it would not be too big. It arrived and is entirely too big for the room. The “white glove” delivery service was laughably bad. We were told all delivery people would wear booties to prevent tracking dirt into our home-they did not. They were opening the brand new couch on our front lawn!!!! Couch cushions were falling all over the dirt and wet grass. Delivery team seemed like they were just trying to move things as quickly as possible with zero care for our home and personal belongings. The couch was tossed around and bumped into walls and doorframes. They moved other furniture in our home without asking first- everything was completely haphazard the opposite of what I expected from “white glove delivery” . Once again, got pressured into accepting a replacement over the phone when I could barely understand- they couldn’t even tell me if the exchange would result in a refund or a change in price. Even with the proposed exchange the couch is entirely too large. Now we are being told we cannot be refunded the couch that completely does not fit in our home???? We simply do not want this couch. This whole situation is absurd. We would just like to return it and be refunded. Will NEVER shop at Ashley again. This was a huge purchase for us. Very expensive. The least we expected was better customer service since we are the paying customers who dropped THOUSANDS of dollars on this absurdity. I could not be more disappointed. Abysmal.

Mr.Andre was really helpful

Andre was the best. Very friendly and made the purchase easy.

Mr. DJ is an excellent Customer Service Representative Sales Person.

Mr. DJ helped us find the perfect couch for our family living room at an affordable price! Thanks for everything.

Pamela was amazing, helpful and took the time to explain details to us!

George was extremely helpful. Great working with him.

Mr. Andre helped us through the whole process. He had amazing energy the moment we walked in the door. Knew where everything we needed was and at a great price. Happily furnished our new apartment with amazing pieces.

Andre was fantastic! Excellent service I highly recommend the you consult with him when looking for new furniture.

Andre was really helpful and polite when helping us find some furniture. He was efficient and patient with us and explained everything really well to me as a first time buyer. 10/10 experience truely.

Mr. Andre was pleasant, knowledgeable and truly made this an awesome experience!

Great experience! George, Kenny, Jade made purchasing a mattress so easy!

George did an excellent job finding me two chairs. And I was referred by a customer who had brought furniture from Ashley before.

Kenny is very knowledgeable of his job and provided great customer service. When we finish taking about the sofa I was getting. Kenny showed me a Beautyrest mattress that would help my back. He was a pleasure to work with and the store was clean and made you feel welcome.

DJ was amazing.

Ms.Pamela at the laburnum ave office was awesome. I told her what i wanted to spend and she made it work for less. I will go back.

I came into Ashley Furniture just to look around and I walked out buying a couch. George was very attentive and helped my sister and I find the perfect couch. He was great and I’m so excited for my couch to be delivered.

Adeeb

DJ WAS GREAT!! Awesome service

Roxy and Cody did great.

Darius was very helpful and knowledgeable. Awesome customer service at EastEnd location.

Got a baller couch from DARIUS 💪💪💪💪 I’m gonna sleep so hard on the chaise for real.

Absolutely amazing experience at this Ashley’s furniture! Andre was absolutely wonderful and so very helpful in making sure we got the best deal!

Working with Andre was great! He answered all of my questions and the process was simple, not long at all.

George gave great service. Very patient and kind

Adeeb : excellent customer service and support .. love to work with him

Pam was absolutely amazing. She was patient as I had my eyes on multiple sets. She gave me quotes on all and even offered design tips which helped e to make my final decision. I can not wait for my new bedroom furniture to be delivered.

Ms.Pam was wonderful and very helpful!

Excellent

Andre at Laburnum Ave was wonderful!! Customer service was great!?

DJ was wonderful helpful kind funny & is very good at selling furniture.

Smooth easy transaction! Thanks Andre, appreciate all your help with our purchase

Andre was super helpful with helping us find the perfect mattress! He was personable and gave good advice about each type of bed. Thanks Andre!

Andre was fantastic!

Great customer service, the manager in training was very helpful

George did an outstanding job showing us different sofas. We were very happy with our choice. A bonus for us when George took us into the sleep shop and we got to experience hands on comfort with the Tempur-Pedic mattress and pillows. He explained everything clearly. We definitely will consider a purchase in the future. George was an excellent salesman. We will highly recommend this Ashley store to our friends. Janice

Andre was awesome!

Got a good deal on a really nice dining table

Great shopping experience! Andre was patient, friendly, and very helpful. He answered all of my questions and I’m happy with the sofa/loveseat I’m purchasing.

Adeeb was very helpful! He allowed us time and space to look around, and helped through the whole process.

We had been searching for months to find an ottoman that matched with our current sectional. George and Kenny were extremely professional and helpful in tracking one down. Would recommend!

Darius good experience great service

Celeste was SO awesome and patient with me today. Not only did she help complete my online credit app process but she also completed my entire sale with a VIP Experience. Thank you so much Celeste.

Andre provided excellent customer service. He greeted us at the door and answered all questions. He was patient with our questions and helped us with the measurements as we decided on the size of the furniture. He was a pleasure to work with and we are happy with our purchase.

Darius was very helpful and great to work with

Darius & Pam had excellent customer service since the time I walked in months ago & followed through to make sure my purchase was smooth & enjoyable. Christy was great at the counter greeting me & making sure everything went well. Love it they all deserve a raise! 10 stars if I could.

Purchase a bed cost a thousand dollars. Was told it was a 12 inch bed only expand to 10 inches in a 36 hour period. Was told the warranty was voided because we moved it from our house to another. Salesman was explained on what we were doing. Was told to take pictures and we did, but since we moved the bed we would have to pay 75 dollars to get a tech to look at it. Worst place to go to.

Darius was absolutely amazing! He was so down to earth and made a typically chaotic experience, so smooth! 10/10! We will definitely be coming back.

Darius & Celeste provided the best customer service to myself & my mom today! While I had met with Darius first about 2 months ago, when I first became interested in buying a new living room set, I only met Celeste for the first time today & she was just as helpful & knowledgeable as if she had been apart of my journey from the beginning. I recommend their assistance to ANYONE looking to purchase furniture. Darius & Celeste make an awesome team & will get u right! Thanks again

Darius and Celeste were very professional as well as helpful with assisting myself and my daughter with making a purchase would definitely look forward to them working with us again in the future… can’t wait for delivery

Tyler was very helpful with our purchase of a bedframe and new mattress. I had lots of questions and if he didn't know all the answers, he found them quickly. Great customer service from Ashley and glad to learn most of their products are made in the US!

Andre did a fantastic job explaining different mattresses and pricing options with us.

Ashley Furniture sales associate Andre is great sales person very professional and polite greeting every customer that enter store give him 5 stars

I got greeted by Pamela, she was very knowledgeable and helpful through the purchasing process. I can not recommend her enough.

My salesman was Darius and he was EXTREMELY professional and patiently answered ALLmy questions. I shopped at the Ashley furniture on laburnum Ave Richmond Va.

This has been an experience the staff was great Pam, Andre and Chris the products were beautiful and the service was off the hook. Ashley can have my money any day. Keep up the great service guys. Thank you so so much!!!

Ms. Pamela was so knowledgeable and helpful in helping us narrow down what we were looking for and sharing all the options to make this most affordable. The whole staff gave a warm welcome without the pressure but didn’t ignore us and was always available to help. It was the perfect balance of genuine customer care and excellent salesmanship with integrity. I also enjoyed the available light refreshments to keep my energy while looking at all the amazing options.

Ms. Pam was great, she was patient & very informative. Andre was also helpful

I was very pleased with the service that I was provided. I was greeted by Andre when I arrived, he allowed me to browse the showroom hassle free. When I was ready to make my purchase he made himself available and explained and answered all of my questions.

Great customer service, very patient and helpful

Pamela and Christy were very helpful and professional throughout the entire process. I strongly recommend them to any customer

Pam is very good

Excellent service from Andre

Our Sales associate Darius gave us the best customer service we have ever experienced.His knowledge of the company’s products was incredible. I will return to do business with him again with out a doubt. Highly recommend you pay him a visit.

We came in on the 4th of July and we were blessed to have Darius help us. He treated us like family and got us the best deal possible on our dream furniture. We will be back to this store for all our future purchases...quality and service are top notch here!

Great experience, Darius really took care of us and gave us a very informative, kind and great experience on the set of furniture we wanted. He was super knowledgeable and took his time with us. Definitely recommend him for your future furniture experience!!!

Pamela was very helpful and patient dealing with two indecisive sisters trying to pick something for their indecisive mom!

Pam provided excellent customer to myself and my mother. She was very patient with my mother as she decided which recliner she wanted. Pam talked her through and spoke about all the functionality of the recliner.

Great experience at Ashley Furniture! Pamela did an excellent job at helping us and answering our questions. She was helpful, but never pushy. Very pleasant personality! And, very quick and easy purchasing process.

Pam provided excellent customer service and helped us have a nice buying experience.

Andre was great at helping us locate and purchase a new living room set! Made the process a breeze!

My experience was very satisfying, I was helped and educated on my decision about my purchase.

Ms. Pam is wonderful!! I would definitely shop here again.

Darius was absolutely amazing very helpful he was patient he answered all my questions and got me a great deal I love my sectional thanks Darius 🙌🏾😬

Pamela was very observant, asked questions to help us narrow down what we were looking for. She was also patient and loving towards our kids that were in store with us. Pleasant experience that lasted approximately an hour.

We came in looking for a small sofa and were able to find exactly what we were looking for thanks to Celeste!

Andre was fantastic he really help me alot the experience was out of this world I will only shop at Ashley from now on thank you so much Andre

Andrea was great helping me and my wife with our new couches! Thanks Andrea for your knowledge and patience.

Andrea was very helpful and informative in helping me with my new living room furniture. I will definitely come to him for future purchases at Ashley’s furniture.

Zorynée was an amazing help while furniture shopping!

Zorynée was fantastic! So sweet and helpful. If you are looking for a new piece of furniture, ask for Zorynée!!

Andre was an excellent representative. He was able to explain in detail about every piece of furniture we asked about. We had a great experience!

Andre was very helpful in the purchasing of our furniture and matress.

I was shopping for new furniture at Ashley on Laburnum Ave. Pam B greeted us as soon as we entered and asked what we were looking for. She was a great help in finding what I was looking for and helping me make a final decision. I would definitely say if you are looking for furniture come see her at Ashley Furniture on Laburnum Ave.

Celeste was amazing, she helped us not only get what we wanted at a good price, but kept working to get us a cheaper deal. Ended up saving a bunch, cannot thank her enough!

Celeste did a great job of helping find furniture to match the vibe of my apartment. She also helped me get a nice payment plan that was interest free.

What an unprofessional, incredibly difficult experience. My boyfriend and I ordered a sectional from here. Our delivery date was pushed back twice. Then the day before our new delivery date, we were told that Ashley made a mistake on the pricing of our sectional, and needed us to agree to pay an additional $1,000 in order for our sectional to be delivered the next day. Who does that?!? Obviously we cancelled our order at this point because it was absolutely ridiculous. We have previously had a wonderful experience with Ashley, but this location is horrendous.

Bought a couch from Pam B. She was incredibly helpful. The best part is she wasn’t pushy like a lot of people on the sales floor. She was there to make light conversation and help in any way we needed.

Pam B. was extremely helpful and so nice! She answered all of my questions and gave me the space to browse around the store while also ensuring that I was aware of how delivery, payment, and prices work. I would 100% recommend this location if you’re looking for some new furniture!

Kenny was superb! Very professional and patient!

Kenny was great! Very informative and patient, much needed for my indecisiveness lol

Darius is a fantastic salesman and is willing to work with you on what’s best for you!

Kenny was amazing.

Kenny was superior!!!

Darius was very respectful and helpful how a good experience

Dariuhe was very helpful

I typically hear bad experiences about Ashley, especially about estimated delivery times! while we haven’t gotten our delivery yet, it is arranged for 1 week from our purchase date which is AWESOME!! Andre and Dorynee were absolutely amazing sales people! They were very caring and attentive with us, making sure our questions were answered and that we got the best deal that we could get!! My boyfriend can be annoying, but they were completely cordial and professional with us, and actually enjoyed his antics a little bit haha! Thanks guys, y’all are amazing!!

Pamela and Zorynée were the best. I got a bed today. If you are looking for great, friendly service please go to them. 5 STAR SERVICE

Ms Pam thank you for your time and patience. You are the very best

Zorynee was my wonderful salesperson. She helped me make the best decision for my situation Thank you . I will be back

Great place, Zorynee was super helpful

We walked into the store and were greeted by Kenny who was nothing but friendly and helpful from start to finish! He let us do our thing and look around without pressuring us or hovering. When we had questions, he sat with us and asked about our space and gave us recommendations. It was a smooth couch buying process from start to finish. Thank you Kenny!

My experience at Ashley Homestore was amazing. Celeste was a great help and diligent in getting me what I wanted. Her having a great personality was a bonus!

Zorynee and Cody were AWESOME! Both have great knowledge of their furniture, very very helpful!!

Kenny was an amazing helper!!

Came in to just browse but the sales manager Kenny had came over to help us out, we ended up buying a very nice bed and bed frame because of his advice on it, he showed us the beds available and let us test them all out and was very knowledgeable of all the different support styles

(Translated by Google) Zorynee (Original) Zorynée

Pamela helped us out and my mother and I were treated very well!!

Our experience was quick and easy. Darius was great and helped us find the perfect couch for my move! Made my whole process so much less stressful. Thank you Darius!

Zorynee made the experience lovely! Kenny and her have my family and I some very important details. They both made the experience amazing.

Celeste greeted us and became our awesome sales person in search of a couch. We did purchased a nice couch. Then we met up with Kenny. He showed us the difference between a regular mattress and a purple bed. He blew our minds! Both associates were awesome at their job performances and getting us the right merchandise to meet our needs. We definitely became Ashley Homestore customers for life. Thank you to Kenny and Celeste for all your time and help, we really appreciated it all. T. Warda

Zondrey was friendly, helpful, and knowledgeable.

Kenny was my sales person and he walked me through the entire process of my new furniture purchase. He was patient and knowledgeable about the mattresses, about the form of my body and what I needed. I’m thoroughly satisfied and highly recommend him to anyone.

Darius did a great job and met all expectations, answered all questions, and was very informative.

Fun time with Mo and cody

V

My experience was great! Andre helped make this process so easy. The store is very clean and everyone is so friendly. Do not think about it just go here for good customer service and good furniture.

Very pleasant and easy to work with. Went above and beyond ! I will be returning to make more purchases 😊

Pam was great and very helpful throughout the entire process!

Zorynee did a great job and we took home the chair we were hoping for

Zorynée was the nicest and a vary prefessional woman. Her smile and friendly ness goes a long way. What ever Ashley furniture does don’t ever let this one leave.

Ms.Pam gave us excellent service. Very knowledgeable and professional.

What a wonderful experience! Pam and Cody had us in and out in no time with what we wanted AND NO UPSELLING! Way to go guys!

Andre did a great job with helping me A+ rating

I give Ashley and Mrs. Pam5 stars . She was so helpful and had a lot of patience with me and helped me find what I needed

Andre t Did a good job

Stella was a great help! She has excellent customer service! Will be back!

Stella was awesome! She was pleasant, friendly and a joy to work with!

Went in to browse tables and living room chairs, and was greeted by a lovely associate, Zorynée. She helped guide me through the floor room without being too obtrusive, and when I found my perfect chair she helped me through the process of getting it home seamlessly. Very happy with my experience! Thanks, Zorynée!

Andre did a great job. He was a pleasure to work with

Kenny did an amazing job and very knowledgeable and helpful.

Rita & Andre were both incredibly helpful with setting up delivery & financing options and very patient. Showroom is clean and orderly.

Mo and other staff were extremely helpful, very nice, and professional. They helped my wife and I buy a couch and loveseat and answered all of our questions with knowledge.

Cody was very pleasant and helped me find the perfect bed set. Would recommend.

Pam was extremely helpful, especially for our unique situation. She showed several options, assisted with unique payment situations and made the entire process easy and as stress free as possible. Thank you so much Pam.

I would like to give a big thanks to Andre for helping me out today… He took the time to explain and answer any questions I had on my purchase.. He was very helpful and polite and I would like for him to be recognized on a job well done!!!!

Andre was amazing! We came in looking for a couch and he led us to the perfect one. He even sent me a personal text letting me know that they had great deals going on. Highly recommend going to Ashley in White Oak to work with him for your furniture needs.

We had a great experience at Ashley furniture with Mo. He was very helpful and took his time with us making a decision. Great selection at Ashley too.

We walked in to browse and ended up being able to purchase a bedroom set same day with a great deal, overall great service with Kenny and Andre!

Great experience, Pam was such a great help! I was so indecisive and she took her time with me and assisted me with making the best choices on furniture in my new home

Mo was very professional. We came into the store looking for a mattress. He was very helpful and very knowledgeable. We left with a product that we think we will be very happy with. Mo's customer service was amazing.

5 stars for service. I bought a new sofa sectional during the Memorial Day Sale and I think the deal was pretty good. I had been there twice in 2 weeks looking for the right sofa and the day I was ready to buy, Zornaye (I hope I spelled that right!) helped the whole way. She was very attentive and answered all the questions I had and for whatever we needed more information about, her manager Kenny was able to assist us as well. Simplest process I’ve ever had with a big purchase. Thanks so much!

Mr. Mo was perfect!

Moe was great.

Pamela was great, she helped us tremendously. I would recommend coming to the laburnum location. I’m

Andre

Ms Pamela did an amazing job helping us find our living room set. She was patient as we made multiple visits and wasn’t too “pushy” 😊

This is my first experience with Ashley Furniture store , and nine years. Wow! What a great experience. I was greeted by Cody who took me to the sleep shop and helped me find the perfect mattress. Mrs Pam took over and was so patient with me and answered all of my questions and comforted my concerns. She found me the best financing that fit perfectly in my budget. I will definately be back!!

Andre was very professional and knowledgeable about the recliner I was looking for. Also very patient since I keep going back and forth between chairs.

Andre was very helpful and friendly!

Very polite and excellent customer service.

Andre made the experience great! He wasn't pushy and was patient with me.

It was environmental friendly. Thanks to the salesperson, MO. He was great. Also thanks to Miss Pamela as well. We are excited about our new bed

Pamela was great! I came in knowing what I wanted and she got me in and out. Very polite and a pleasure to speak with 10/10 would recommend

100% professional as always Andre

Mo had food customer service and helped me and my husband

Mo is a true professional knowledgeable and service oriented

Mo was very straight forward and immediately knew what we were looking for. Very helpful

Knowledgeable, helpful and thorough 😁

Wonderful salesman,very attentive at what I was looking for.Thank You Andre

Andre at the Laburnum location helped me out with finding a dinning room table. Great Experience. Go shop with Andre!

Andre at the Laburnum location displayed great customer service in helping us find/purchase a dinning room table. Go see Andre for your next purchase

WOW! WOW! WOW! Mo did a phenomenal job, picking up my sectional that I loved and got me the best delivery time and the best deal. I really recommend coming to Laburnum and ask for Moe. He’s been a pleasure to work with!!!!

Mo did a wonderful job!!

Mo was an extremely helpful and personable salesperson. He went above and beyond to meet all my needs and ensure I was happy with my purchase. 10/10 !

Mo was very easy to talk to. He went above and beyond to help us get what we needed!

Small for a furniture store but it's full of people that really know their product!

Andre was awesome…no pressure, I actually approached him with a question and it took off from there

Me Pam was a big help I love all she did to assist me. Definitely will recommend her to my family and friends

Ms Pam is as good as it gets she took care of my family as if they were her own. Go see her in Laburnum.

Bradley very helpful

Bradley was wonderful!

amazing service by Darius, he helped me find everything i needed.

Mo was great, very personable and gave me a great deal

Great experience, ask for Andre he is very patient and answered all our questions.

Kenny is amazing and informative. He helped me find the best option for me

Bradley was very good and helpful in assisting with my latest purchase.

Bradley is amazing at what he does. Very knowledgeable.

Bradley was an amazing sales man! He took his time with us and pointed out everything we wanted!

Great experience with a very knowledgeable salesperson.

Mo was very helpful and knew his work. Thanks so much for everything and getting our new mattress!

Moe was very helpful. Found Love seat that was no longer in showroom that I had assumed was discontinued. And was able to purchase it. Very helpful in picking out best matress for me as well. Appreciate all your assistance.

Ms pam

Andre and Pam

Kenny and Andre where amazing help with purchasing furniture and giving us amazing customer service

Upon arriving in your store . A dre greeted me with a pleasant smile. He conveniently made eye co tact and I was so please that I ended up purchasing an item. Thank Him for the courtesy shown to me.

Ms. Pam was absolutely fantastic! Everyone should ask for her!!!

Andre was a very nice , very helpful , and got us in and out .

Andre was such a big help!

Andre & Greg did a great job in helping my family select an Ashley essential mattress. I do appreciate their professionalism and patience in buying the mattress at your store. Thank you Gloria St George

Kenny was absolutely amazing! I don’t think 5 stars is enough to compliment his amazing work! When I came into this location a few weeks ago, Kenny was right there to answer all of my questions. Fast forward to today, Kenny helped me measure how big the bedroom set is to see if it would fit inside of my bedroom. Kenny is very personable and if you don’t really know what you want, he will tell you why you need it to better benefit your living needs. I had a wonderful experience and also, if you come, I didn’t work with them, but ask for Bradley or Darrius and they will get you right too! Jayde and Chrissy at the front desk were outstanding as well. Overall, I can say it was the best experience! Have fun shopping!

Pamela is awesome 👌

Ashley Furniture on Laburnum is the place to go! Kenny was awesome and patient! He explained and answered all my questions well. The staff was cool and friendly. Definitely will be coming back for more purchases.

Andre

Andre is the best !!!!! His customer service is amazing.

Andre was excellent. From the moment we walked in he was attentive and helpful without being overbearing like most salespeople. Gave us the space to browse and was always knowledgeable when we came back to him for any questions. I would highly recommend Andre to anyone looking for home furnishings.We’ll be back in the near future for sure.

Andre made our experience shopping with Ashley furniture a great one. He was the perfect balance of helpful without being an overbearing salesman. We will be asking for him in the future and I would recommend him to anyone who is looking for new furniture for their home.

Want to thank Ms. Pamela Brewer for helping resolve my furniture issues. If you are in need of furniture contact "Ms Pam" Laburnum Ave store.

Went shopping with my sister to help her purchase some items. Andre assisted us and helped us find everything we were looking for. Was a wonderful experience. Enjoyed working with Andre. Such a gentleman.

Andre was the most polite, patient, and kind gentleman to work with. I thoroughly enjoyed my experience. Also found everything I was looking for.

Andre was very helpful and friendly! Thank you for all your help. Quality furniture!