Ashley Store Richmond, VA (Laburnum)

Yaya was a great helping us find the perfect new living room set!

Noura was excellent, set up my master bedroom to perfection. Expert customer service. Thank you and God bless you.

Pleasant and knowledgeable service. Liz was great to work with.

,zee was very very helpful, he went out of his way to find different things I was looking for

Andre provided excellent service and was very helpful and knowledgeable

Liz at Ashley’s Furniture is amazing! She was patient, knowledgeable, and made the whole shopping experience smooth and stress-free. Her eye for style and attention to detail really helped me find exactly what I needed. Highly recommend working with her!

Very helpful we loved Zee

Had a wonderful experience Noura was a gem to work with.. First time customer will use again

Andre was amazing to work with- thank you!

Yawen sold me a lovely couch that I had NOT intended to purchase today! Wonderful young lady! Come visit her for assistance with your furniture needs!

Yaya was very professional and mature just to have been here for two weeks .Give her a bonus.

We purchased two Abinger sofas two years ago, and the material on the front has already started coming apart, clearly a sign of poor quality. Despite having purchased a protection plan, we were told this type of damage isn’t covered. Buyers, beware: Abinger products from ashley may not last more than a couple of years, and the protection plans are essentially a scam. Very disappointed with the quality and the lack of support

Great service!! Yaya explained everything so well and was extremely friendly and helpful. The buying process went very smoothly, I had a great experience overall.

Yaya did a great job of finding us what we wanted and needed!

U Yaya had awesome service today. Tha k you

Zee was a very nice person. He help me pick out a very nice mattress. I will recommend him to all my friends.

Andre was really helpful, after one purchase we were looking around for another item, wasn’t satisfied with what was out front. Andre quick thinking, took us to the back. Perfect piece, we then added another item. Left satisfied, not feeling overwhelmed!!!

Andre helped ous get the best deals and I recommend going to him for help cause he can find you deals

Yaya was out standing

Yaya was amazing

They sell poorly made furniture, they won't stand behind their product. Bought a sofa and a few months later the frame came apart. Instead of Ashley's fixing it, they made me go through my warranty. Technician came out and sure enough, it was broken from the beginning. The little staple holding the frame had shot out through the edge of the wood frame and was delivered to me. Since it was hidden behind a cushion, we never saw it. Ashley's will not help you if this happens, and they will say that it wasn't a manufacturing defect. And a second note, no one that works at Ashley's knows how to handle these issues, I called about 20 times and each time got different answers, such as that department isn't open until Tuesday, or call a certain number, or something else...what a mess! Don't buy from these guys, they dont stand behind their product!

Noura was very professional

Noura was very professional She was very nice patient and explain everything about finance and we bought 3 beds We are so happy and we appreciate her help. She is really and asset for the company

Great service from Andre. Please ask for him when you go there.

Liz was a great sales person. She was very nice and very knowledgeable about the mattress that I purchased. I recommend Ashley Furniture Store to everyone and you get great deals. Thanks so much

Liz was phenomenal! Not pushy and very bubbly and out going! Helped us talk through our options that we were stuck between and ultimately make a decision!

Liz was the bomb.com at the Ashley on Laburnum. Super friendly and knowledgeable! If you are looking for some new furniture go see her!!!

Z went above and beyond great customer service I will definitely refer friends and family….

Great experience getting new living room furniture!

From entering the store, Zyshun was courteous, informative, and not overbearing. When needed he was in sight, expedient and knowledgeable of all the products we were seeking. He offered diff colors, cleaning fabrics, asked questions about our home space and offered suggestions. He took his time and was very patient with us as we made a decision. We did purchase and feel confident in it and the delivery process.

Z was very helpful with finding us what we needed

Great time

Walk in to look at some mattresses. The guys at the front counter spoke. But no one ever asked if they could help us. Me & my wife were there for almost 45 min, but no one ever came to check on us. So I told her, "Let's go. Poor customer service

I came in and Zee was right on it!!! He found the perfect couch for me right away and gave me options to make it affordable!!! Great customer service treated me like family. I definitely would recommend him for my future purchases!!! I appreciate you Zee give him a raise or move him up in the company asap!!! My purchase is below.

Cordea was a great help in getting a new dining table and chairs!!! I will definitely go back to him when I need new furniture again.

Andre was polite, professional and very knowledgeable. I am very pleased with the customer service he provided. I am excited about my new purchase and eagerly anticipate it's delivery.

Z was great! Able to answer all my questions. Pricing was better than I expected.

We both want to thank Cordea &Daniel for their professionalism & expertise. Our experience was excellent we want to take time to say thank you to you both . We are looking forward to our new bed we can’t wait to.Thank you Pastor & Minister Grimes

Mr. Andre was amazing, he was so patient explained all details of my purchase and very professional

Zee and everyone else that we encountered was very nice and helpful! Zee was wonderful. I liked how he was patient with us, asking what kind of things we were looking for or liked, and loved how he would try out furniture with us and give his honest opinion as well. Great experience! Thank you!

Cordea was great very detailed with everything keep up the good work

Andre was very pleasant and we did not get the used car sales man vibe. The selection at Ashley was also very nice.

Great place to shop. Thank you Zishun!

Daniel was excellent help really chimed in and focused on us and our transaction was smooth definitely deserves a raise great job doing his job.

Daniel was absolutely wonderful and super helpful! Whole process of purchasing was easy and he did a great job explaining everything and answering any questions we had.

Z amongst others, made my experience fast and easy going. He was able to get my application filled out and approved instantly! Set up the delivery date for a date that works best for me! Highly recommend, go see him!

Our saleman,, Zee was FANTASTIC! Personable, friendly, very helpful. When we come back, we will look for ZEE!

Corded is just amazing with customer service. Him and Christy are so elite!! He found me the perfect living room set && I love it. He truly is the BIGGEST!! I love laburbum

I got the Stairatt couch. Cordea was my sales representative. He was very helpful, funny, and attentive.

Cordea was an awesome sales agent! He was able to price match a sofa and chair I seen online saving me over $700! Highly knowledgeable and willing to help!

Cordea was very helpful and answered all our questions as we navigated thru the store.

I really had a Amazing time selecting my furniture i want to thank Mr.Cordea for helping with the process he is a Amazing sales person very polite and help you to understand everything and he worked really hard to get everything that I wanted thank you again I will definitely be recommending Mr.Cordea to my family and friends for all their furniture needs

Vernon was amazing at helping me pick out a beautiful couch set! I went to every furniture store and this was the one! Thank you!

Excellent customer service! Great prices

Great selection, great prices and great delivery options! Cordea helped us find a sectional we love!

Cordea was so amazing and helped us out!! We didn't even want to look at another store! Will definitely return in the future!!

Cordea gave great customer service and explained in details regarding fees and the overall buying process. Made the buying process much easier.

Cordea was great! Very helpful and patient.

This sales person was very very good, friendly, knowledgeable and mannerable. And helpful. Mr. Cordea is his name

Cordea was so great in helping us choose our sectional. He was very informative, patient, and kind while answering all of our questions and while explaining the purchase and delivery processes. Highly recommend!

Andr Buckingham was super amazing. I am so happy with my purchase.

Cordea was amazing to work with...love buying furniture here!

Andre sale rep great

Vernon was helpful and knowledgeable and made the process of purchasing a new couch easy!!

Really good experience, Ryan and Cordea were super helpful with the purchase of my end tables.

Thank you very much for your assistance. Very well done!

Cordea was great help!

My grandmother was able to purchase a beautiful love seat with the help of Andre today. He was very informative and let us know the best options we had to chose from and was very kind and professional.

Andre was really helpful today. We visited with our grandmother today and Andre greater us as the door. The entire time we shopped he had the perfect balance of giving us space to shop independently while also checking in.

Cordea was a great help for our search for a new living room set. Appreciate his attention to details and his quick answers to our questions!

Cordea was veryy helpful reason I bought was his service

Had a great experience ! Andre was wonderful! 100% will be back! Thanks again Andre!

Correa was our sales person and he was very informative and helpful with our purchase

Andre helped me today and he was excellent. He was good at the upsell even though I didn't get nothing but one protection if it wasn't for his determination I wouldn't have gotten it❤️❤️

I had a great experience working with Andre. He was very helpful and knowledgeable. Thank you for your service.

Cordea was amazing! Helped me find what I needed! Absolutely amazing! Even helped me pick out a sofa for my mom as well!!!

Cordea was an excellent individual. He was knowledgeable, friendly, and answered all questions. He went above and beyond to ensure the entire process was smooth start to finish. Highly recommended.

Andre was so helpful with showing me all of the floor displays of a particular couch model I was looking for. After I made my decision (which was the hardest part) , setting up delivery and checking out was easy! Great customer service, quality furniture and reasonable prices is why I keep coming back to Ashley Homestore.

Andre was very helpful!!!

Great service and employees !Very nice young gentleman named Cordea Brown was very knowledgeable and helpful .If you are looking to buy furniture,go see Cordea he was great!! Spoke with manager and she was very nice also.Ashley has great deals!!

Cordea was phenomenal. He helped us find our selection and we were in and out in under 30 minutes.

Andre was a great help today

Best location in Virginia period!!!! If you’re looking for friendly and informative personal shoppers you definitely found the right spot. Cordea, Ryan, Vernon, Vontae, Andre, and Jordan are the best of the best. You can’t go wrong with either one. So you looking reasonably priced great quality furniture and different payment options make this your first stop. I promise you will be treated like family.

The associate, Vernon, was so helpful. He was patient and efficient with helping us purchase a sleeper sofa. We went during the MLK weekend to take advantage of the awesome sales. Everyone was very friendly. I highly recommend this location!

Vontae was Awesome! He took his time to work with us and explain everything. If your looking for a professional experience go find him!!

Excellent customer service! Thanks Vontae.

good prices and many options to choose from

The staff at Ashley furniture was very patient and accommodating in assisting me in the purchase of my new furniture . Please go visit the staff at Ashley on Laburnum Avenue, they’ll definitely assist you in picking out something nice . Be sure to ask for Andre !

Jordan was amazing! Helped us buy our new couch and made it as easy as possible. Great personality to boot :)

Purchased 6 pieces today at Ashley’s! Andre our salesman was very attentive and assisted us in picking out just the right pieces we were looking for ! Sweet heart of a guy !! I’ll be back for the next room makeover !!

Vontae was the best, if you are looking to buy at Ashley's check him out

Ryan and Christy were very helpful, got me all the answers I needed to pick out what I wanted and were very friendly.

Vontae was a great help and made sure I was taken care of!

Vontae was very knowledgeable and a great help in placing a furniture delivery for me.

Andre helped us immensely! He was able to find the table we needed and processed our order quickly. Smoothest, easiest furniture purchase I've ever made. If you go to this location, definitely ask for Andre.

Andre and Bobbi were amazing to work with. They both made me feel so at ease and were very supportive and patient while I made my decision to purchase. Thanks to them both!! I will be back to purchase more from them.

Just purchased a house full of furniture at Ashley's. I was helped by the best sales Associate I ever had, his name was Andre! He was very professional and gave great insight to what to buy for my home. I would absolutely recommend Andre to help anyone!! Thanks Andre for making my purchase a wonderful experience!!!

Andre was awesome! He went the extra mile to assist us with our purchase.

Our salesperson, Andre Buckingham, was awesome and extremely helpful. He didn't have any hesitation going above and beyond to call up the manager for clarification and confirmation. Thanks, Andre

Vontae was very professional, very knowledgeable and great with helping finding the pieces I needed to make a home...THANK YOU Vontae job well done, I will return!!!!

Vontae was awesome! Great shopping experience

Make sure to ask for Mr. Andre! He is an exceptional salesman with extensive knowledge. Thanks to him, I found the perfect bed.

Andre was a great help. I knew what I wanted, he located it in the store immediately. He answered my questions and went through the process. Everyone was warm and friendly.

Andre was very helpful and was very professional

Andre did a great job helping us today

Great customer service. Lasheria is the best sale associate!

Vontae very professional and great customer service!

Andre was very helpful even though Vernon was originally my salesperson.

Andre was outstanding, we recommend him knowledge in all things furniture related.

A member of the staff greeted us as we entered the store. They were friendly and helpful.

Andre helped me find my bedroom set and my living room sectional! He was patient with me and knowledgeable of the pieces, which allowed me to take my time shopping until everything I wanted was available. I am excited for my new furniture to arrive! Thank you Andre.

Vontae was great! He was very professional and took his time to answer all of our questions. Great service!

Vontae was so helpful with our purchase at Ashley today! 10/10 recommend! Thanks for everything!

My experience shopping was great. Lasheria was there with answers to every question we had and helped us find what we were looking for. Thanks so much girl .

We had a great experience at Ashley! When we got there Andre and other staff greeted us but were not pushy. We looked around at our own pace and Andre was available to answer questions. He was very polite and again, not pushy, which we really appreciated. We left to look at other stores but ultimately came back to Ashley. We wrapped up our sale with Dakota and had a great time chatting with him, he was very kind and personable. We just got our couch delivered this week and have been loving it. Overall, we’re really happy we went with Ashley. It was so easy and the staff was so nice. The environnement was relaxed and stress-free. Definitely recommend!

My experience was awesome, as always, and Cordea was extremely knowledgeable and helpful making it easy to make my purchase.

Great service. Ask for Cordea. He is a great salesman. 5 stars just for dealing with Cordea.

Vontae was a great sales representative! Big help!

I had an excellent experience purchasing furniture today, thanks to Andre. He was patient, kind, and professional, making me feel truly valued as a customer. I would definitely recommend his services to anyone looking to buy new furniture.

Andre was such a great help! He was available for us to ask questions and was very friendly. This Ashley store made our new couch purchase very easy! Will definitely come back!

Andre on point, he didn't take long or try to over sale. And he didn't follow me around the whole store tryna get me to buy stuff

Vrnon took care of us did great super nice and well spoken!

Andrea was very helpful & quick to respond to my request for help. I’ve purchased plenty items with Ashley and has always been satisfied.

Vontae was amazing helping us today!! We highly recommend him in helping you find the perfect pieces of furniture for your home! Great experience!

Andre was a big help. He was very friendly, knowledgeable with the products, and made sure we got everything that we needed.

Andre assisted me with my bed purchase. He was great and friendly and I couldn’t beat the price.

Andre was a big help!

(Translated by Google) Wanted (Original) Vontae

Sell experience was smooth and stress free. Vontae and manager were very helpful and friendly.

Vintage did an excellent job setting up an expedited delivery and sale. Thanks Vontae!

Dakota was a pleasure to work with and helped me with all my questions and concerns. I got in and out quickly with great customer service!

Our store visits were pleasant and Andre was very patient and helpful.

Walking into Ashley’s furniture, the young man welcomed me with a pleasant smile. Correa was my salesperson who was extremely professional, knowledgeable and patient. I was very satisfied with the excellent service, price and quality of furnishings purchased. I would definitely return and request his outstanding customer service support.

Vontae was a great help in the store today

Andre was very helpful today. Great customer service.

Andre was great the best salesmen ever thank you Andre I will be back soon and I’m bringing my sis and bro to shop

Bobbie was helpful and professional. Vernon and Elisa were fantastic when assisting with my purchase. Professional and Great Team. Will shop here again.

Vontae was knowledgeable, professional, kind and efficient. He made this a very pleasant experience. Thank you Vontae! I will be referring family and friends to you and Ashley Furniture!

Awesome service! Andre was amazing and took a lot of time with us. Very professional and explained everything. Highly recommend!

Lasheria was awesome and so helpful!

Dakota was very helpful and kind answered all questions and we got our sofa

My wife and I went into Ashley, and we were greeted by Lasheria. She was excellent. We plan to be back very soon. What a wonderful person and personality.

Vontae was great!!

Andre was great in helping us find the perfect furniture for our living room !

Cordea provided us an amazing customer service, he was knowledgeable and patient while assisting us, thank you so much for making our purchase experience a very good one!!!

Excelente service, when you go to the store ask for Cordea

Mr. Dakota was very knowledgeable and was able to help me select the proper furniture for my home needs. He was very patient and pleasant ( I switched my order 3x). Thank you

Vontae was a great sales manager Vontae was very helpful & very knowledgeable about sales

Thank you Vontae you are very accommodating, could not have gotten better service elsewhere

Andre. was great. Was very helpful and he explained everything.

Vernon was amazing. I will definitely be back.

Our experience was great at Ashley today. No pressure shopping and the selection was great. Cordea was great to work with. Always nearby to answer questions and very knowledgeable. We came in to look and left with a new living room.

Sales associate, Vernon, was friendly and attentive.

I had an amazing experience with Ashley Homestore and their sales representative Ryan. He’s super helpful and knowledgeable. He helped me in picking up the right items for my house. Thanks Ashley Homestore. Ryan, keep up the great work!!!

Came in for bed set and living room set. Andre was great. Friendly and super helpful!

Had a great sales person. He was absolutely great shoutout to Cordae!

My experience was a great one .The. Sales person Cordea was so professional it showed he knows what he is doing .Great Job Cordea

Andre was such a huge help!! Had a last minute move to Richmond and urgently needed a new bed and Andre was polite, friendly and more than helpful. Highly recommend this location!

Andre was very professional and efficient. We came in with an idea of what we wanted. He quickly showed us options within our budget. Then processed our ticket and payment. It was a quick process. Loved the purchase. Thank you Andre

I absolutely love good customer service and this place deserve a 10 star rating from the time I walked in. Everyone was helpful, courteous and nice. The item I wanted was not in the store. They were able to order it for me and have it delivered. I appreciate you guys over at the store on laburnum Avenue

Vontae was very helpful and patient. He’s very knowledgeable. Really enjoyed him working with me and my family. He’s an asset to your company.

Andre at the White Oak location was phenomenal with his customer service, patience, and knowledge when it came to helping with the sectional I was looking for. He went above and beyond making sure I got what I needed when it came to any discounts and the veterans day sale. Big thanks again for your assistance with my furniture needs Andre!

André was a fantastic help! No pressure and super knowledgeable. Wonderful shopping experience! Second time I’ve purchased from here. No regrets!

We had such a wonderful experience with Andre the 1st time we had to come back for more. Andre is the man.

Andre was a great help..the service was supportive. No pressure to purchase. Relaxed and chill atmosphere

Vontae helped us get a beautiful recliner. He was incredibly pleasant and very knowledgeable.

Dakota is AMAAAZING, and I think doctors need to prescribe him to anyone with feng shui/new home jitters! Leading up to my visit at Ashley Furniture in RVA on Laburnum Ave, I was a ball of stress desperately searching for decent furniture to fill my newly rented apartment. After looking on FB marketplace and tirelessly messaging strangers, I decided to bite the bullet and try a different (and slightly more expensive) route. Let me tell y’all something… it was sooo worth it. I walked in the front doors with zero experience purchasing furniture at a retail store, and Dakota (the GM) came up to me with a smile on his face and led the way. I felt like an a-hole because I showed up an hour and fifteen minutes before closing, but that didn’t even seem to phase them. I knew I was in good hands, I could feel it. Not only was Dakota informative about the products I was looking for but also interactive and honest with his presentation. I needed a second opinion after seeing so many options, and they were there to help with that too. It was a very pleasant experience and I could literally feel the weight being lifted off of my shoulders. Then the “jitters” came back to haunt me MUAHAHAHA. I thought “oh sh*t what is the bill about to look like”… which to my surprise was very reasonable & affordable. I left the store feeling accomplished with a beautiful 2 piece sectional, a mattress sent straight from heaven, frame & headboard all being delivered to my new place. The service here is top notch and I highly recommend visiting this store if you are having the feng shui jitters or just want to treat yourself with some nice new things! Thanks Dakota and Christy!

Cordea greeted me & my daughter promptly. He asked how was our day going. He asked for our name. He advised the directions to restroom. He listened to my needs and showed me furniture that met my need as far as style & price. He was polite, professional & friendly. I would recommend him to family & friends. He's an excellent worker.

Excellent service! Thank you Cordea

Vontae was our salesman and was very professional and knowledgeable about the furniture, warranty and delivery. He helped us with a smile as soon as we walked through the door. Highly recommend and will definitely be back for future purchases.

Andre was a wonderful help from the greeting at the entrance to leaving with making a purchase, I’m very satisfied!

Andre was very helpful with our purchase of a dinning room table and he was really nice!

Vontae was very helpful and did a great job explaining the whole process and steps. He was very personable! Thanks Vontae!!

Vontae was professional but at the same time chill and down to earth. He walked with us and made it personal. Thankfully, it was not the whole sales pitch thing. It was great just taking our time exploring the options and him answering our questions. Fly Eagles Fly.

Vontae, was wonderful. I had the sleep experience which was great. I may come back and purlrchase it. I did find a sleep sofa. Vontae took his time and made sure I was completely satisfied before leaving the store. Than you Vontae for your professional service.

Andre is not only helpful and very knowledgeable but he's very nice to work with. We have come to him twice and still have more rooms to go. Great store and great people.

Andre was the best seller person

Andre as a great help in finding us a new sofa.

I would recommend this store to anyone and everyone and I thank Ryan for his great customer service thanks for everything 😊

Greate customer service

Andre was very helpful ! He got us taken care of quickly.

The best experience with Bobbie at Ashley Homestore, in Richmond, VA off Laburnum. Wonderfull individual, very helpful and friendly. She knew exactly the style of sofa I wanted by the name of another sofa that was no longer in stock. I had a good experience and would definitely recommend Bobbie and this store!

Ryan was super cool , nice , and very easy to work with . He listened to our wants and budget needs and he made a rock out sale !! I’ll come back to shop again and I really hope he is our salesman again .. Please 🥰. And it was my very first time furniture shopping and he made it very very easy and pleasant. You guys are very lucky to have a guy like that on your team

Ryan was amazing! He took his time to show us all around the store, showing us every option they had to offer. He made sure that we were happy with our choice. Thank you and we’ll be showing with you again.

Husband and I went shopping for a sofa and 2 recliners. We walked in. Employees standing around. No one spoke to us or offered to help. We walked around, looked at EVERYTHING and walked out 45 minutes later. No one even acknowledged our presence much less offered to help. Later that day we bought a sofa and 2 recliners from another store.

ANDRE was very detailed and helpful Wonderful service... thank you!

Vontae was awesome!

Cordea was great to work with! He helped us find the sofa we needed for our new home and didn't pressure us into anything. Highly recommend!

Andre and Pam were absolutely wonderful to work with. We were desperate to get a couch set at the very last minute, and Pam stayed late after her shift to ensure we got the best deal. Andre was more than kind explaining our warranty to us, and making sure that we got exactly the couch we wanted at a price we we're excited about. We would absolutely visit the Laburnum store again, and cannot recommend Andre and Pam highly enough!

Andre and Pam at the Laburnun store were extremely helpful in getting my couch. They went above and beyond to ensure that I was satisfied. I appreciate them greatly.

I went to Ashley Furniture on Laburnum and Cordea was both helpful and patient with me because I knew I needed an upgrade in my home decor but I was being very picky about design and color scheme. Not only did Cordea make great furniture suggestions I normally would not have thought of, but he also helped keep my purchase under my price point. What I loved is that he was professional, personable, and when I had a question he needed clarification on, his manager, Pamela, was able to assist. I love how well she leads her team and their sincerity in helping all of the customers, even though a few of us may have been there a while. I'll definitely be going back to their location and asking for Cordea and Pamela!

Very happy with the service she did all she could to help me. I can’t complain. She went above and beyond I would give more stares

Andre provided Excellent Customer Service! My wife and I arrived at the store 15 minutes before the store closed in search of an electric fireplace with an insert. Andre asked his coworkers to help him search the store and within a couple of minutes located the last one on the showroom floor. He recommended that we inspect it to ensure that there was no damage and upon doing so and finding it in good condition, we proceeded to write up the sales order. He recommended that we order a new/replacement insert to ensure that it was in working condition. He was prompt in writing everything up and communicating with his manager in processing the sales order. He then coordinated a good pickup time and provided his telephone number so that we could call him to confirm when the insert arrived at the store, so that we would be able to pick everything up at one time and save the delivery fee. What a refreshing customer service experience! Keep up the good work Andre, it is greatly appreciated!!! Antonio & Lavetta Pittman

Great Services from Vontae at Ashley on Laburnum Ave will shop with him again.

Great service from Kisan. Very helpful. Let us shop how we pleased and answered all my girlfriend’s questions.

(Translated by Google) Wanted (Original) Vontae

Ms. Pam assisted me today in my purchase.i walked out with every piece of furniture I wanted and done it in a timely fashion. She was very knowledgeable and was able to get the job done. She was so pleasant to work with.

Andre delivered great service to me while I was shopping for a bed and helped me find what’s best.

Just bought an amazing couch with the help of Ms. Pam! She was kind, attentive, and super helpful.

Vontae was great! He was a lot help finding me what I needed. Very efficient.

Vontae beautiful patience understanding and very informational very friendly and well spoken an he has a beautiful smile

vontay was a good provider and his service was excellent!!. i like how he checks up on his customers, i really appreciate his service.💕

Tiara and Darius was amazing

Had an amazing experience with Ryan and Jay in the purchase of our new sectional! They were friendly, personable and knowledgeable. Will definitely return for more purchases.

The customer service was top notch. Andre even came in on his day off to make sure my furniture was ordered. I can’t thank him enough!

Had a great experience with Vontae. He was very helpful.

Kisan Mack was an amazing worker, I will be back and have him assist me again. Thank you for a great experience.

I had a very good experience with Cordea. He was very professional and courteous.

Andre was incredibly helpful and patient. Would recommend to anyone interested in shopping at Ashley.

Christy was amazing

Had the best deal on couches in the area and Andre helped me out!

Pam helped us pick out a new couch for our home. She listened to our specific needs for the couch and directed us to the perfect one. The process was super easy.

Thank you for the top knotch professional service Vernon , the GM and the entire staff. Great job!!

Vontae was very resourceful in my quest for looking for new furniture

Ryan was amazing! I went to look at a couch, but I needed it sooner than the quoted delivery time. Two days later Ryan texted me to tell me the couch was on sale and I could get it delivered in just 5 days. I appreciate that him remembering me and my circumstance and following up.

Vernon was very helpful

Vernon was very helpful in the service that he provided me I highly recommend him

Go see Andre at Ashley Furniture, great guy, great customer service, and he will treat you right.

Had a fantastic experience at this location thanks to Kisan!! He was super attentive, patient, and knowledgeable! I couldn’t be more happy with making my purchase.If you are looking for 5+ star service you should definitely go there! Kisan was really helpful in helping me find new items. super satisfied :)

Customer service was amazing. Went in looking for new furniture for the living room. With Kisan’s assistance I ended up leaving with a 3pc sectional and a chaise. I’ll definitely be back here to purchase my end tables.

(Translated by Google) Feline (Original) Kissan

Cordea - He is very polite and professional. He made us feel valued and answered all questions.

Good service

Vontae provided excellent service. I give him 10 stars not 5.

Vontae did an amazing job!

Vontae did a good job 😊

Andre was awesome to work with. Made us feel very welcome. We will be returning in the future.

Andre provided exceptional customer service. Clean and had a lot of options.

An employee by the name of kisan helped me alot here, highly recommend it.

Kisan did a great job helping me out and was very attentive on what I needed for a purchase I wasn’t sure on getting he was very friendly and knowledgeable I would recommend him to anyone that walks into the store.

Kisan was a great employee when assisting me

Vernon was a great help, my cousin came in and told him that I needed some things even though I didn’t come in he communicated with me through text message, giving me dimensions and details about a few items!

Kisan Was a good Sales Person And Was interested in all the questions I had for him and helped me pick out my perfect mattress

Christy is a Great employee and gets the job done! She Awesome! She goes above and beyond.

Vontae was great and actually seemed interested in helping my parents find a bed!! loved him

Vintage is the best!!

Vontae is the best

vontae is the best!!

(Translated by Google) Wanted (Original) Vontae

Christy help me find my dream dinner room set thank you absolutely amazing service

LaSheria was very knowledgeable and helpful! She gave me price quotes on all of the items I was interested in. She had a positive and upbeat mood and a customer friendly attitude. I would highly recommend Ashley furniture and more specifically LaSheria.

Mrs. Brewer was phenomenal. She is very patient, kind, and helped me pull everything together to flow perfectly with the pieces I picked out. She really did go above and beyond. My family will most definitely be back again.

Ryan was awesome in assisting me at the Laburnum Avenue store!

Excellent service provided by Mr. Vontae

Ms. Pam was great!

Lasheria was amazing! She showed us the store and had a great attitude and smile the whole time. ☺️

Lasheria and Tiara are very informative and polite. Loved doing business with them!

Andre good customer service

Jshuane was extremely helpful, knowledgeable and friendly! Very easy to work with, and I woolly be back

Andre was very helpful, excellent customer service, answer every question and very knowledgeable about the product. I look forward to my next visit.

Vernon is a very nice and respectful young man. He has done a great job as a salesman. I am very pleased

Andre great customer service help find the furniture I was looking for

Just rolled into town and needed a couch. Let me tell you Cordea tool care of us. 30 minutes before closing and still gave us Grade A service.

Cordea is the best!

Cordea did a great job showing us around and providing pricing on items we were interested in.

Cordea is really nice and helpful! He’s very polite and respectful too

Miss Pam was very helpful and patient.

Vernon who is still in training but was very helpful. He has good customer service skills for being so young.

Kisan was great help!

Kisan was very pleasant helping. He was very good with answering all my questions!

Ms pam

Pamela was very helpful in helping me get a couch for my new place!!

Went in after work and spoke with Ryan Maxwell. Liked him so much that I came back a week later with my daughter to buy a couch. They weren’t able to get the one I wanted as soon as I wanted because of the port issues, but the manager Pam was very upfront about it. Love her! She and Ryan were great with finding me something I liked just as much in the size I wanted and I could get it within a week or two. Amazing customer service! I would 100% recommend this store. Go see Ryan. He’s very patient and wants to make sure you get what you love, not just what you like.

Andre has great customer service he was so polite and patient with my mom and I

Andre is excellent at helping me get what I need and answering all of my questions. He helped get my couches and now my dining table.

Cordea was eager to help as soon as I walked through the door! He guided me to exactly what I was searching for. Awesome salesman

Correa was amazing.

I had a fantastic experience shopping for a new sofa, thanks to Kisan! From the moment I walked in, he made the process seamless and enjoyable. He took the time to understand exactly what I was looking for—considering my style and preferences. His product knowledge was exceptional, and he presented several options that met all my criteria. I never felt rushed or pressured, and his patience in answering all my questions really stood out. With Kisan’s guidance, I found the perfect sofa that fits beautifully in my space, and the quality is even better than I expected. The entire experience felt personalized, and I genuinely appreciate how he went above and beyond to ensure I made the right choice. I highly recommend working with Kisan if you’re looking for a stress-free and enjoyable furniture shopping experience!

Kisan was really great. Helpful and approachable

I came in a little while ago and I was looking for a couch and could not pinpoint what style I liked the most. Kisan helped me narrow down my options to the exact couch that would look best in my living space! Had a great experience and I will be back to buy more with the help of Kisan’s expertise !!

Lasheria and Miss Pam were both fabulous today, me and my partner came in looking for a mattress and they were so knowledgeable and helpful and made spending 3000$ on a mattress a truly pleasurable experience! We will definitely be repeat customers, the service was outstanding and we truly enjoyed our day with them !!!

I went to the store and Vontae had A1 great customer service and I will not be attending any other Ashley stores unless Vontae is there .

Vontae was super helpful, professional, and personable while we decided on our sectional sofa!

Wonderful greetings

Jshuane was awesome in helping us with a bedroom set. He should be given a increase on his pay check. Very very helpful and polite young man. I will look for him on my next purchase.

Cordea, was very patience and professional, he did not pressure me for the item. Cordea give me time to think about my purchase.

I love shopping at Ashley. This is my second time in 2 months, after buying a bed with drawers in it I decided to go back and get the matching night stands. We were promptly greated by Miss Pam, and what a greeting it was. She got us exactly what we needed quickly and efficiently. Thank you Ashley's.

Keson did an amazing job! Awesome w details and communication! Laburnum location!

Thank Miss Pamela at Ashley lab. Thanks for your patience and time. I am happy with the service today.

Kisan had excellent customer service and was able to answer all of our questions!

Kisan provided excellent service and got me the furniture that I was looking for at a reasonable prince.

Had a wonderful experience at Ashley Furniture Home Store on Laburnum. Ms. Pam was great, very experienced, and thorough for us!

Mrs Pamela Brewer(Ms Pam) was very pleasant and knowledgeable. She helped me pick out the perfect mattress. I will definitely visit and purchase from this location again...thanks to her.

I gave a three-star rating only because I feel like Ashley Furniture could do a better job getting furniture out to its customers quicker. In most stores, even mom and pop furniture stores Ashley is one of the most popular furnitures sold. It's almost like we don't have a choice. I have no complaints about the furniture itself. I've been very satisfied with everything I've ever gotten from them. But they have a very bad habit of making you think your furniture will be delivered within a couple of weeks and sometimes it's more than a month later when it finally arrives. This has happened to me every single time I have ordered furniture. As large of a dealer that they are it seems like they could do a better job with customer service.

Andre was a awesome salesman and gave discounts for further revisits and purchases

Pamela and Cordea were absolutely amazing!! I will admit I had given up on shopping at Ashely’s. The service I received to has been above and beyond!!! I will definitely return. Thanks to you both

Process was quick and painless! LaSheria is the best!! No pressure for sales and was personable.

My customer representative was Cordea. He was very helpful in selecting dinning table and its pricing and made our visit very pleasant.

Pam was very attentive. She listened to what we wanted and made sure we got what we wanted. Biggest thing is she wasn’t pushy!!!!!

Pam did a wonderful job showing us around and was very knowledgeable informing us on great fabrics and quality sofas!

Once again Mr. Vernon Mealy provided excellent customer service. He was very patient with my many changes. I love my new bedroom. Great job and I will definitely be returning

Not pushy and very heldful

Andre outstanding salesman you need more like him

My mom was getting a whole new bedroom set and Andre was super helpful. Answered all of her questions and he made the process very easy.

Andre was very helpful on helping me find the perfect selection at the best price! He was very kind and welcoming when I mentioned I just moved to this state. Excellent customer service!

Andre was a great help and had wonderful service.

We had a great experience with Cordea very professional, informative, great sales talent thank you Cordea for your service

Andre was a great help with getting me set up with my new sofa

Andrea was great he helped me with everything I needed

Very nice with helping with orders.

The associate that help me was informative and made my experiences great

Shout out to Cordae! Very helpful in our first sofa purchase

Vernon was very nice! 10/10!!

Pam Brewer was very helpful & knowledgeable! A great experience!!

Very pleasant and knowledgeable sales associates Vernon and Andre

We had a wonderful experience at Ashley Furniture today. Lasheria was very helpful and made us feel very welcomed. She was very patient and made our overall experience a great one! Thank you, Lasheria!

Andre is awesome!

Pamela was wonderful! Great selection. Friendly staff. We had a great experience and will be coming back for future purchases!

Great sales person Cordea was very patient and knowledgeable . I give her 5 stars 🌟

Pam did an awesome job assisting me with my mattress purchase. She was patient with me as I tried many different mattresses and asked lots of questions. She was very knowledgeable of the products that Ashley sells and the health benefits of having a 'good sleep' experience.

Very personable, beautiful smile and very helpful!!!

The best I ever had beautiful smile and lovely disposition

Was able to walk in the story, see exactly what I wanted and purchase it within the hour!

Me and my mom went into Ashley Furniture cause I needed a new bedroom set, you know looking for a change. Andre was very helpful. He let us look first, and then came over to ask us if we had any questions. He answered all them and was very professional. The process was very smooth. If you go to Ashley to buy something definitely ask for Andre

This is my second time here and is the best experience I had with Ms Lasheria.

Jshuane did a great job! He helped me pick out the perfect couch while explaining in depth, the pros and cons to everything.

We love Ashley furniture and the staff always make the buying experience a positive one for us. Special shout out to Pamela B. today for her kind and generous customer service!

Cordea was a great help and very professional and knowledgeable about the items I was looking to purchase

Andre was extremely friendly, professional and helpful. He took extra time with me so I could be certain I was selecting the best power recliner for our family. Highly recommend his knowledge and service!

Quick and friendly service from Andre when I popped in looking for a bed for my son. Everything was handled efficiently including setup of delivery.

Kisan was extremely helpful! He was patient and knowledgeable! Christy at the desk was very friendly and efficient.

Jshuane service was great.

I recently had the pleasure of working with Kisan and Veron at the furniture store, and I couldn't be more impressed with their service. Kisan was incredibly helpful throughout the entire process. He was knowledgeable, patient, and went above and beyond to ensure I found exactly what I was looking for. His dedication to customer satisfaction was evident, and he made the experience smooth and enjoyable, despite the minor inefficiencies within the company's system. Veron, on his first day, showed great promise and a positive attitude. He handled the challenges of a new job with grace and was eager to assist. Despite it being his first day and having to navigate some of the company's operational hiccups, Veron displayed a willingness to learn and help wherever he could. Both Kisan and Veron did an excellent job, making my visit a positive experience despite the minor challenges they had to face.

Andre was amazing to work with. He gave us many options to choose from, we will come back as the need arises.

Not a very good experience when I went in 3 weeks ago very short staffed. I’ve also noticed that the owner only respond to positive comments. However, doesn't apologize for the bad experiences. As a business owner that’s not professional! Best regards, Jeff

Andre

Andre

Wonderful experience here at Ashley. Everyone was super nice, professional, and helpful - especially Andre. He greeted us when we came in, directed us to the furniture we were looking for, checked in with us again later and was overall a pleasant person to interact with. Calm vibe, knowledgeable, polite, no pushy salesman attitude, and very helpful. The sofas that we looked at were all top quality and when we found the one for us, Andre made the ordering process very easy and quick. Definitely recommend.

Awesome service! Pamala did an amazing job helping my mom and me out. We got what we need! Getting the furniture was simple. We appreciate the help and loved every bit of our experience! Thanks Pamala and Ashley’s Furniture!

Andre was a great sales rep and help me and my girlfriend find the perfect sofa and loveseat for the two of us.

Great experience with Andre’ buying a mattress for our new home. He was kind and helpful!

Andre and Tiara were awesome!!!! We are repeat customers to ashley furniture!

Andre was extremely helpful in getting us new living room furniture. The process was smooth & fast. I highly recommend going to see Andre for any of your furniture needs.

Highly recommend Ashley on Laburnum! Kisan was so helpful as we debated what kind of sofa we needed to fit our space! He was knowledgeable and wasn’t just trying to “sell” us something.

Andre was such a great help with picking a nice sofa out for me and my boyfriend. He was very patient and knowledgeable about the products they offer. He worked to find us what we needed and wanted.

At Ashley, Kisan met me and helped me to select and purchase the dining room set that I had searched for. His kind and courteous personality made it easy to purchase a set. I am so grateful for the explanation of all services included. I will be purchasing again soon. Excellent experience!

The employees were very friendly from the first moment I entered the store. Kison was the person who kindly served us.

Wonderful staff everyone was very helpful

We ordered a sofa with the chaise on the opposite side of the showroom sofa and were very clear. The salesperson ordered the exact showroom configuration instead and Ashley Furniture has been less than forthcoming on fixing it. The salesperson is no longer there. I keep getting emails over and over about submitting photos which I did immediately the first time. I feel like by sending emails labeled in all caps 2ND PHOTO REQUEST, they are making me out like I'm not cooperating. I've sent the photos AGAIN with the explanation. I'm not sure what I have to do to fix this. We are not using the sofa as we have not moved into the home yet and would gladly let them come pick it up.

Thank you, Andre for your patience and expertise! We will definitely be back to see you when we finally decide on the sofa and loveseat. We look forward to the delivery of the new mattress and base.

Andre was super helpful with picking out and purchasing a new recliner chair. Super knowledgeable and easy to talk to. Thank you!

Delivery was set for a Tuesday. After calling several times and finally speaking to a person they said it may arrive Thursday. They would let me know 24 hours prior. If you have a job I do not recommend buying from this place they won’t even send you an email with their estimate of arrival.

Andre’s service was wonderful! He was very patient and attentive as I picked out my furniture! Will always look for him to assist me!

Excellence service and help in the decision making process by Kisan. Not overbearing and gives you the info you need to make an informed decision. Thanks man!

Pamela was very helpful, knowledgeable, and flexible. She found the perfect couch for us!

Loved working with Pamela to help us find a new couch! Pamela was thorough, respectful, and worked with us to find what would work best with our space. Definitely recommend!

Kisan was absolutely wonderful and his customer service was superb at the laburnum location in Henrico.

Pamela is the absolute best!

The manager and the staff were very welcoming and helpful. I was there looking to buy a mattress wish I did and I'm so super excited and happy with my purchase. Thank you guys for being so knowledgeable and helpful

Andre very helpful we found exact what we wanted very happy in deed

(Translated by Google) Andrew, the seller, is very nice and considerate. You can go to him when buying furniture! (Original) Andrew 卖家很nice,很贴心 ，买家具可以找他！

Great service from Andre

Very good experience. Kisan took his time to discuss each living room set we looked at and never pressured me to buying the most expensive items. Very nice young man.

Ms. Pam was absolutely incredible and helped me to find the perfect couch for my apartment! She helped me brainstorm different ways to arrange my living room with my new couch, and overall made my experience wonderful. The next time I need a piece of furniture I will be coming here and asking for her!

Kisan was very helpful and assured we got exactly what we needed and at the best price. His customer service was great, he had a lot of patience and explained all details without leaving us as customers guessing or wondering. I felt very comfortable with everything presented and trusted all judgement on his behalf.

Kamesha and Andre

Happy to have been Kamesha’s first sell. She was nice and gave me space to search and look around. Andre was of great assistance as well, very knowledgeable of the furniture. I appreciate them both and can’t wait to receive my items.

Misan it was amazing helping me with my dinning room and all my doubts. I highly recommend ask for him. A lot of knowledge and always happy to help

Andre was very friendly and made my husband and I feel comfortable through our entire experience! He's part of the family now!

I had a great experience shopping today. Andre was very patient and helpful with my wife and I. He explained all of our financing options and really provided top tier service. If you visit this location, Andre is the guy to see!

Kisan introduced himself to us as we walked in but then gave us the freedom to choose what we wanted without hovering then he made the sale quick and easy! Excited to get our new sofa at the end of this week. No pressure or upselling, he just let us be the boss. Loved every second of this purchase!

Ms.Pam was very lovely met all my needs and always had a smile on her face and also made me have a smile on my face I have been very pleased.😀

I came in knowing I wanted a particular color couch. He showed me around and was helpful, patient and knowledgeable. He answered all questions.

Awesome experience shopping here. I’m not gonna hold you, Jshuane is the cat’s pajamas my guy!!! GO BUY FURNITURE FROM HIM THIS INSTANT.

As first time home owners, we came to Ashley furniture very unsure of what we wanted. Jshuane was extremely helpful and informative, and very knowledgeable of all of the products they offered. He made this a smooth process for us. We will definitely be back again in the near future to see him for more of our home furniture needs! Highly recommend! ☺️

My experience was great the sales rep was excellent

Store was great, staff was incredible. We found want we were looking. Exceptional Service from John.

Kisan went above and beyond to help us find the perfect item and answer all our questions.

Andre did a fantastic job for us. Very patient and very helpful!

Pam was very nice and happy to deal with

I walked in and was just browsing, but Lee at Laburnum location was very informative, helpful and gave me a great deal!!

Excellent customer service

Andre was so helpful and patient with me in finding a couch that was just right for me!

Pam and John at Laburnam Store were such a great help and assistance.

Pam and Andre helped us find the perfect couch! Very nice and made our experience so easy and pleasant. The whole buying process was fast and efficient!

Updating this review after a few months of owning furniture from this store. The quality of the furniture is poor and the customer service to deal with furniture falling apart is even worse.

Andre did a fabulous job helping us find the perfect couch! Thanks again Andre!

Pam was so helpful helping us to figure out what configuration of couch would be best for our living space, helping us decide which color would be best, and was very informative!

Andre is awesome!!! He’s patient and very helpful. He actually waited for me to arrive so he could continue to help me when it was time for him to go home!!!!! Thank you Andre

Excellent service Lee was great !

My wife and I were very pleased with our experience at the store. Andre was very kind and helpful in finding exactly what we were looking for and setting up delivery.

Purchased a mattress and pillows today. Worked with Pamela and Lee. Very pleasant to work with. Thank you 👍

Andre was amazing. He was very helpful and personable and patient. We couldn't have gotten a better salesperson. Thanks Andre!

Mrs. Pam was very helpful and friendly.

Andre was a phenomenal help with furnishing my new apartment. He guided me through the showroom and had my best interest in mind helping me compare prices, colors, and options!

Jshuane made our experience in the Ashley Furniture store on Laburnum easy and carefree. He listened attentively to what we needed and the purpose for our furniture search. He provided us with selections that suited our needs. He provided follow up texts after our initial visit, which compelled us to return to the store to finalize our purchases. Jshuane is the guy you want to see at the Ashley Furniture store on Laburnum Ave.

Love the service

Kisan was Great! Very knowledgeable!

Great experience with Lee today! He was super helpful without being pushy as well as double checking everything was correct.

Ashley was very helpful and answered all my questions

Very polite and worked to get we were wanting

Jshuane was very knowledgeable and helpful. He knew the product and break down on the prices and found me a comfortable payment plan for my budget. He took his time to let me look around the showcase room in peace with my daughter without following us or harassing us. He was great and i would refer others to come see him when purchasing any furniture. Thank you so much Jehuane.

Went to Ashley to outfit my new place and had a wonderful experience. Lee and Pamela were more than helpful!

I recently visited Ashley Furniture with no intention of making a purchase, just browsing for a couch. However, I ended up buying one thanks to the exceptional customer service provided by Jshuane. He listened attentively to my price range and the type of couch I was interested in, going above and beyond to find the perfect fit within my budget. Jshuane ensured I was comfortable with the financing options and thoroughly explained the entire process. His professionalism and dedication made my shopping experience truly outstanding. Thank you, Jshuane, for the wonderful service!

Andre took great care of guiding us through our shopping/purchasing process. He made it fun, we laughed and joked and enjoyed talking with him. Thank you Andre!

Kisan was super helpful! He gave us our space to browse the selection and then helped us choose the best sectional based on our needs and price range.

Jshuane was very helpful when my family and I were shopping for furniture for my new home. He was attentive without being overbearing. He was friendly, personable, and knowledgeable during our shopping experience. He was informative and explained each step. If you are shopping for furniture, please request Jshuane! He will not disappoint.

Went in today not really looking to actually buy. Kisan was immediately extremely helpful, knowledgeable, and answered all of my questions, no problem. The whole process was smooth and purchasing was made easy because of Kisan and the rest of the team there.

Kisan assisted with my sale and provided a great service. While I knew what I was looking for he provided additional insight on protection plans, couch functionality, and overall was patient with my many questions. Thank you for your help!

My purchase went very smoothly at the store and IN STORE service was 10/10, I love my new couch. My only issue was with delivery. The delivery men damaged my wall and Ashley home furniture did not respond to any of my 5 emails regarding this issue. Just know when getting a home delivery Ashley will not reimburse any damages made to your home and will ignore you.

Great service. Recommend.

White Oak store is great! Staff was extremely inviting and friendly/sociable. Salesman Jshuane was amazing and great to work with!

Andre was extremely efficient and helpful when we were buying our couch! He made the process easy. We can’t wait to use our new couch!

Easy experience buying a couch, Kisan was super knowledgeable and helpful!

Great Service , John is a great salesman ... bought a new tempur sealy bed . has delivered and is nice ...

Greta was amazing at the Laburnum location. She faves us space but also attentive. She was very knowledgeable and we couldn’t be happier with our new set!

Kisan was a great help picking out my couch and he saved me some money too!

Stella made my experience of buying a new bed so easy. She is very knowledgeable as well as personable. I would recommend her and Ashley to anyone.

Great service from Kisan quick and easy

John Knight was ABSOLUTELY AMAZING! He sold us this beautiful sofa set and he was so attentive and sweet and listened to what we needed! He was super knowledgeable as well! Will HIGHLY RECOMMEND HIM AT ashleys Furniture laburnum!

Friendly, quick service Thanks Andre!

Andre was a great help!

Ingrid was amazing . She helped me picked out the perfect bedroom set for my new place .

The sales rep's are super helpful and nice. Kisan & Darius both helped us to find exactly what we had in mind, and even moved pillows around to help us match colors and shades and find what would make us happy.

MIKEL MIKEL MIKEL!!! He was awesome. Super effective, efficient, and punctual. The management team was superb in their professionalism, and how they worked with each customer. My experience was special because they explored options I truly didn't think I had, making this the best experience shooping for furniture for my first home.

Ingrid was amazing to work with. Truly a professional and is very knowledgeable at her job. Recommend talking to her 10/10

Andre was very professional and helpful. He gave us space to shop while being easy to find when we had questions.

Jshuane is absolutely amazing! He helped me find the perfect couch, was very patient, very helpful, and incredibly honest. Best purchasing experience I've had with a salesperson. He listens, cares, and tailors the experience to your needs. Wouldn't have found that couch without him. Go here for all your furniture needs.

Andre was great with helping me pick out a couch for my new apartment! Very friendly and nice!

Excellent customer service provided by Andre.

Andre my husband and I truly want to thank you for all your support.Coming from a 17years with your company you would be the reason why we come back again .We will send you pictures once everything arrives.. Mahalo from the Matthews

Andrea was out standing

Andre was fantastic in helping us make our selection for our home!!

John Knight was amazing! We came in and he took care of us same day! He is a key employee, Ashley on Laburnum is lucky to have him!

Shopping for a mattress and Andre and Kisan were very helpful and courteous. Good and smooth experience, all my questions answered and concerns addressed. Thanks guys

Mikel is so slay. He genuinely listened to what we wanted and did not pressure us to make any decisions. He showed us furniture features and prices that matched exactly what we were looking for and had the most sincere, cool attitude. Honestly, we came back to purchase partly because of him. What a guy. Always ask for Mikel. Live. Laugh. Mikel. ily, can’t wait to nap in my swirly chair! 😝

Ingrid was great!! She covered everything we needed.

Andre was great! Provided superior service.

Shout out to Jshaune for assisting us with the purchase of new furniture for our home! He was very knowledgeable and professional. We enjoyed working with him.

Thank Ashley Furniture for making my house a home . Special thanks to Ingrid for helping out As well you were amazing and so sweet

I went to Ashley Furniture on Laburnum with my Mom to look at reclining chairs with automatic lift ability. Our salesman was new however, very helpful and friendly without being pushy. My Mom was prepared to purchase the recliner however the delivery charge was well over $200. We stated we’d rather pick it up ourselves and asked how long it would be before it would arrive at the Laburnum store. After checking with another salesperson he returned and told us that anything over 50 lbs does not get shipped to the store…we would have to drive to Fredericksburg to pick up our order! Despite our great salesman, he did not make the sale due to the company’s poor delivery options. Ashley Furniture does not provide a reasonable alternative for the consumer to get the furniture to their home unless the purchaser is willing to pay a high delivery fee or make the drive to Fredericksburg (neither of which is reasonable). Coincidentally, we found the same chair on Amazon for nearly $200 less and we have Prime…so free delivery. Do your homework folks…don’t be taken advantage of by greedy corporations.

Ingrid at the Laburnum store in Richmond, VA was very conscientious and helpful in assisting me with the purchase of a sofa and love seat. She is very good at communication and has a pleasing, outgoing personality. She made the experience a pleasure!!

Mikel was super helpful when trying to find a new couch ! Would for sure come back !

Andre was super helpful and very patient with me when making my decisions. He actually spoke the manager. Stella, to try and get free delivery for a loyal customer who was going to spend over 3k, but she was only willing to reduce the delivery fee by $100. IF I decide to go back, I will make sure I buy from Andre because of his professionalism, and patience.

Andre was very helpful in helping us find what we needed! He was very patient and we would highly recommend him!

Jshuane was a pleasure to work with! He was attentive, patient, and knowledgeable! He needs a raise!!

I have been a faithful customer at Ashley’s for MANY YEARS! Jshuane was the most patient, knowledgeable and helpful person I have encountered at Ashley’s! So grateful for his help during this purchase!

Everything went well, at the Ashley homestore,the team lead Man who help me through the purchase for my living room was nice , respectful and helpful with all .His name , Andre,, thanks

My experience at Ashley home store was great I was placed with Ingrid she was very helpful!!

Pretty good prices. Just didn't have what I wanted. Very helpful and knowledgeable salesman

John Knight was our salesman, and he went above and beyond to help make us a great deal on some living room furniture. Christy at checkout is also amazing at making transactions go smoothly.

Ingrid helped us out with our purchase and she was wonderful! Knowledgeable, kind, and efficient. We will definitely be back and we’ll ask for her again!

Ingrid

Mikel was our salesman and was so supportive through the whole transaction and worked with us as we had to wait due to closing on a home. I would recommend using him for any furniture needs.

Great costumer service! Mike did a great job finding the right furniture for us

We are in the process of ordering a couch and Darius, who helped us has been wonderful. He wasn't pushy in getting a sale. He let us look around and when we were ready he helped us make the decision on the couch we are purchasing. He explained the process with every step that was being taken. We are very pleased with the service and are happy with our soon to be purchase. You might want to keep him around a few more days.

Andre was amazing! He greeted us at the door then on our own we walked around stress free and low pressure. We circled back to Andre because now we had questions. He was not only pleasant and friendly but very knowledgeable. I bought a sectional and unexpectedly a mattress! Ask for Andre I promise he'll hook you up!

This was my first experience with this store. The gentleman that greeted me upon my entry was Andre. Friendly, courteous , professional and quite knowledgeable. He wasn’t there to sell me a product but rather assist me in making the right choice for me. Additionally, he explained the store’s policies relating to purchases, returns, protection plans, deliveries etc. The supporting staff was also courteous and professional. This definitely will not be my last visit to Ashley Home Store.

Andre was wonderful! I would highly recommend Ashley Homestore

We had an awesome experience purchasing furniture. Thanks so much Andre.

Ingrid was very helpful in finding us what we needed. A new mattress that was not in store location. Ingrid made it happen!

Ingrid was very helpful and accommodating. She made herself available to us by sharing her phone number and she will send us follow-ups.

Stella was very helpful with getting us a new mattress! She was patient and worked with us to give us the best service imaginable!

Stella made sure we walked out with exactly what we wanted. She took her time and genuinely helped us.

Stella was absolutely wonderful and extremely helpful during our time in the store without her we probably would’ve gone somewhere else

Andre excellent sale person and will be buying

Andre gave very great service. He was very professional.

Andre was absolutely awesome!!! In and out of the store with fast service …..

Andre was great!!

Very poor was promised that the old mattress would be taken away I am 61 years old and my wife 75 we are not able to move it. Greg the sales associate promised this would be done. Very poor customer service

Ms. Charity was very nice and polite!

Ms. Charity was wonderful! Very helpful and easy to speak with. Easy experience

Great service given by ingrid!

Ingrid took great care of us! We told her what we wanted Took our order and we out of store in 1hr. Great service!

Andre was amazing ! I told him exactly what I was looking for as far as comfort and size and he directed me to a set that I fell in love with instantly . Thanks Andre !

(Translated by Google) I appreciate Ingrid's attention and kindness, she is an excellent worker. (Original) Le agradesco la atención y la amabilidad a Ingrid es una excelente trabajadora

My experience at Ashley furniture on Laburnum was great!. The Salesman Andre was outstanding with his customer service he helped us out every step of the way, we appreciate having Andre as our Salesman.

Great experience shopping here. Andre was patient and courteous throughout our entire shopping process. We shopped around for nearly 2 weeks before settling on our pieces. Andre's knowledgeable suggestions helped us make the best decision.

Andre helped us buy a sleeper sofa and he was AMAZING!!

My experience at Ashley Furniture was great! I was helped by a staff member named Darius and he was extremely knowledgeable and a pleasure to converse with. He helped me tremendously choosing the right purchase and I’m so thankful for his expertise and support. Highly recommend.

Engrid was great ! She mad sure we went home happy

We visited Ashley furniture twice and Andre, was our sales representative. He was courteous and wonderful as a sales person. Thank you Andre

Andre exceeded my expectations. I'm disabled and he was very patient when shopping and maneuvering around the store. I will be back. 😊

Wonderful shopping experience with the store manager, Stella. Top notch customer service! Her customer service far exceeds what you will find at another store. Stella, greeted us immediately and provided exactly the right amount of care and concern. She was available without hovering, and informative without overloading us with unnecessary information. We will be back.

Ingrid was such a a wonderful help with our decision on our sofa! A+ customer service, will definitely come back again and recommend anyone!

Ingrid was amazing! We were in an out in 30 minutes with a new couch scheduled for quick delivery.

Great !

Ingrid was AWESOME! She shared all details and helped us make a well-informed decision. We were honored to work with her, and will definitely return as well as refer friends and family! Carnell and Sherri Bagley (Feb 23, 2024)

Mikel was great at finding us items for our new home and do helpful with the prices. Stella and the front desk lady were great as well

I walked in Ashley's looking for a bedroom set for my daughter and the sales associate Mike helped out so much we picked out a beautiful bedroom set and everything he knew the answers to all my questions Mike and Ashley's

Ms Stella jumped right in and assisted me in picking and purchasing the perfect living room pieces for my apartment. Great job! Please stop thru and see the Ashley team for any home furnishing.

Andre is BOMB DOT COM. He really exceeded our expectations, wonderful customer service!

Andre was a great help in getting us set up with our new bed set!

Andre was the best ever thanks!!

I personally recommend Going in to see Greta. She was kind, polite, and very friendly. She helped me out and I’m definitely going to become a regular customer.

Andre really took his time with me and was very professional and provided me the best showroom experience.

Andre. Excellent service & very knowledgeable on the merchandise. Very agreeable & easy to work with. Highly recommended

A very pleasant shopping experience where we purchased 5 figures worth of furniture during a President's Day sale was followed by unresolved disaster on execution. When the furniture was delivered unassembled, the boxes were carefully counted, and the line drawn models shown on the box were verified as correct. Everything was put into storage for a couple of months in NC. When we moved and unboxed our purchases, we discovered that the Ashley store manager had ordered us 10 chairs (accurate amount) at regular height, to go with our dining room table that we specified all to be at the counter height. The boxes when delivered did not specify the difference, and we accepted them. The store manager's invoice was reviewed, and again, the correct # and models were shown, but no one caught she ordered regular height chairs to go with a counter height table. The chairs were unusable and 300 miles away from where they were purchased. Multiple calls to the store went un-returned. Ashley's central customer service team sadly explained that only the store could take action on the matter, and they sent an email to the store's management asking them to contact us, which resulted in no calls. They went completely silent. Due to the store manager's error, we were forced to buy $1300 of new chairs to match our dining room table from another Ashley store who delivered them assembled. We donated the original, brand new chairs to Habitat's ReStore. Buying from Ashley Furniture on S. Laburnum in Richmond is a very costly mistake we will never make again.

Walked into Ashley Furniture on Laburnum on a whim and left with EVERYTHING we needed! The store manager, Stella, greeted us immediately and provided exactly the right amount of care and concern: available without hovering, and informative without overloading us with unnecessary information. We spent probably two hours here and Stella’s energy remained high, both professional and approachable. The quality of the furniture is very good, the warranty extremely comprehensive, and the prices are terrific. We appreciate the support!

Stella was a great help with getting me set up with a new bedroom set. Very professional and knowledgeable about the product.

I recently purchased furniture from Ashley HomeStore, and I’m impressed with the quality of their products. The pieces are well-crafted and sturdy. The customer service was excellent, Andrè provided helpful guidance in selecting the right items. Overall, my experience with Ashley HomeStore was positive, and I highly recommend it for reliable furniture and service.

George was great to work with

Andre was great helped out a lot speaks very well promote him!!!

Mr. Cody and Mr. Andre was the best and they helped us and guided us to the final stage of buying our dream couch for our living room and I really enjoyed talking to them and Mr. Cody was the best negotiator and Mr. Andre was the best person that helped us through the transaction and the whole entire team helped us with an issue and after they were very honored to do it and special thanks to the Ashley team.

Cody was very pleasant and helpful. He gave me time and space to look around and checked in with me periodically to see if I had any questions. When I was ready to purchase, he was very knowledgeable about the products and offered me options for the price point I was looking for. I am walking out a satisfied customer.

(Translated by Google) Danej (Original) Daneja

Greta was very kind and helpful! Great customer service!!

Came in today looking for a new couch. On arrival, I was greeted by Andre. He was extremely friendly and helpful during the process of finding the perfect couch! I highly recommend this location

Have had a wonderful experience my sales person was Stella she was amazing and so helpful

Andre was very polite and has good customer service skills!

Andre did a fantastic job helping us order our furniture!

Pauline was my sales person for today. She was really helpful and informative. Thank you for all your help.

As always exceptional service from this store! Andre is a super salesperson. Very professional and knowledgeable.

(Translated by Google) Other ellecent (Original) Andre ellecent

Andre was great! Answered all our questions. And got us in and out with exactly what we wanted.

Andre did a wonderful job taking care of us. From the moment we walked in the store he showed us different furniture options according to what we were looking for. Pleasantly happy with the service.

Andre was great! Took his time finding exactly what we need!

Andre was my rep and he definitely offered all options. I was able to get 2 rooms furnished for less than the amount I was budgeting for. Thanks so much for the awesome customer service

Andre at the Laburnum location was great. My husband and I were undecided on what we wanted and had to come back a few times to make a decision. Andre was patient and knowledgeable through it all; even being available through text on his day off! We finally made a purchase that was best for the space we needed, and the order was seamless. Can't wait to get the sofa in and hope delivery will be just as pleasant.

Great customer service. Made it very comfortable in finding what we want and making the purchase.

Appreciate the customer service and attention to detail that I wanted. I purchased a queen six piece bedroom set. The quality of the furniture is exactly what I needed for my additional bedroom.

Our salesperson "Jayde" was amazing during our furniture shoppomg for My Husband's MANCAVE.

Andre was a great help with everything! Great customer service. Very patient and helpful.

Can’t thank Andre enough for the exceptional quality of service! Patient, kind and knowledgeable! 10/10

Jayde was amazing! Very helpful and kind. She helped us pick out couch as well as let us know about financing options. She was very thorough!

Andre was highly professional and extremely helpful. Service was impeccable

Andre was a very knowledgeable sales representative for Ashley Homestore, it was a pleasure to work with him

Andre made our furniture shopping experience go very smoothly and quickly. It was a pleasure shopping with him.

Ms. Jayde Was A Big Help & I Greatly Appreciate Her Customer Service! She Is Great!

Andre did great job. Excellent customer svc.

Stella helped us with our purchase. She was very knowledgeable and helpful in getting us to the price point we needed to get to. She made the process seamless.

Stella WasWonderful Help at the Store on Laburnum ave

Andre was a huge help and met me after his shift was over to accommodate my schedule.

Sales rep Jalyn was very professional and polite very knowledgeable of product I purchased a recliner chair thank you and I hope I got your name correct

I financed a couch for my living room George the salesman was very professional and informative.. He helped me pick out a perfect suggestion . I am super appreciative. Thanks to the guys at Ashley furniture…

Moved into a new apartment in December. ALL of my furniture came from Ashley's (kitchen set, living room furniture and end tables). Andre at the local store on Laburnum Avenue wad a BIG help. He didn't rush nor haggle me to make a purchase. All questions asked was answered, AND when I made my final purchase of my living room sofa and loves eat (Gleaston btw) he answered the same questions I had asked previously. Ashley's furniture AND prices are very fair and reasonable compared to other furniture stores. And currently they have free delivery in honor of opening a new store in Virginia.

Andre is an amazing salesman!!!!! Please ask for him when buying or just browsing around. He will treat you right for sure!!!!

Great experience with Stella. Gave us time and space to shop but was always ready to answer questions and help us find the best fit for our home.

Andre was very good to us very helpful n got us the best deal possible n a little discount

George did a great job helping with furniture!

Dakota was absolutely amazing and had great customer service.

Stella was awesome in all the ways :) She helped us pick out our new living room furniture and explained all the options clearly. Really she made everything so easy and stress free. We can’t wait to get our new loveseat and chair!

Jshuane was super friendly and fantastic to work with. The store has a great selection and good deals. I can’t wait to get my new couches.

Received excellent service today from Ashley Furniture. If you are in the market for a new bed/mattress ask for Greg Brown. He is very professional and knowledgeable.

Awesome customer service.

Jshuane is awesome! Very helpful and knowledgeable.

This place is great, we just bought our new sectional from there and dealt with Greg, he was absolutely amazing from the moment we walked in to the time we walked out the door, great customer service and very friendly, thanks again Greg! It was a pleasure working with you!

Stella was awesome. Very patient with us. 2nd time buying from them. You can't beat their prices or furniture.

All The staff were so friendly, but Andre specifically was amazing. I needed my sofa before Saturday & He made accommodations &did everything to make sure that I was able to get it before that day! I’m so grateful & absolutely appreciative & would highly recommend.

Stella was wonderful to work with and was such a huge help every step of the way in furnishing our new living room! She was also able to help me get financing taken care of (even with my currently not so great credit)! An overall awesome experience!

Jayde was very helpful and got me what I wanted right away.

Have not had a positive experience with Ashley furniture in the past but this location at white oak village was awesome and Stella was amazing! She helped us through everything without being pushy and was very kind, friendly and made the process easy. Highly recommend!

Stella was awesome! Great customer service and knowledgeable in helping us with what we needed. Thanks again

Andre did a excellent job, superb!

Located an item on their website for sale. I went into the store to get more infor and Stella helped me immediately. She was knowledgable and provided me with the infor I needed. I purchased that item and my mother purchased a sofa as well. Great job!

Stella was amazing helped me find everything I needed they have great financing options and great prices

Stella was great! She greeted me with a friendly smile and helped me find just what I wanted.

My service today with Jshuane was extremely nice, he went over everything thoroughly and answered all my questions... thanks for everything !!

Andre was extremely helpful. It was an easy and great experience shopping at this location!

I had the pleasure of working with Stella for my purchase. She was very knowledgeable and made the process a breeze. I really appreciate the quick service as well being that I had my toddler with me. I will come back for future purchases!

Jshuane was very polite, patient and knowledgeable.

I had an amazing time shopping with the store associate Kate Luna. She gave me interior design tips and her honest opinions. She was very pleasant and patient to work with . Will come back again .

Very polite and extremely helpful

Stella helped us find the perfect couch! Thanks so much

All I have To say is Thanks To Isaiah He was very Helpful! Cant wait to get our New Furniture!

We had an easy time choosing with the available selection, and Andre was a great help. Very friendly and personable.

Andre was very helpful and has a great personality

George was a big help with my furniture deal and Aaron was the process of my purchase in a timely manner…

George was great! He helped us get the furniture that we wanted. He was very informative and explained all of our options. He also made sure the process was quick and seemless.

Andre my salesman took the time to understand what I wanted. I wasn’t rushed into making a decision. I recommend you ask for Andre when shopping at Ashley Store. I’m forever grateful for the deals I received for my furniture! Thanks To Andre!!

Isaiah helped us find a sofa for our living room. He was the most knowledgeable person that has ever helped us. He was not overbearing, nor did he say anything just to make a sell. He listened to our needs and showed us items that met them. I would recommend Isaiah to everyone!

Stella was friendly and helpful. She was assertive but not high pressure. I would recommend and purchase from here again.

Jshuane was who helped us get set up with a brand new couch. He was excellent and provided great customer service.

Andre was Amazing! He was patient and even came in on his day off to help us!

Isaiah helped us today as we went back and forth for a while deciding on the perfect couch for us. He helped us measure, remeasure and measure some more until we finally figured out what would work for us!! He was so patient with us, answered all of our questions, made helpful suggestions and had great ideas. We will definitely be back to visit him again next time we need something else. We appreciate employees who offer helpful ideas, aren’t pushy and overbearing and can recognize when we need help and when we need a few minutes to ourselves to figure things out. I will say that the music in the store was entirely too loud. It was hard to hear each other and concentrate. But otherwise our experience was great.

Stella was very informative

Jade was awesome!!

Awesome experience with Isaiah. Very knowledgeable and made things easy.

Isaiah was great!!! Very patient with my indecisiveness, was not pushy, and took the time to answer all of my question. He had the patience of a Saint while we continued to go back and forth over 2 sets of furniture. Thank you for your great service.

Andre did a awesome job with selling us our living room furniture , great customer service!!!!!

Andre was very helpful and patient with my mom, while searching for a mattress and chair. He explained the process to my mom and made the process as quick as possible.

Andre was super knowledgeable on his product when assisting me today. Thanks again!

The buying process is joke it took 5 people to write it up and it was still wrong. I was there 2 hours finally got everything straight. They couldn't plan a 5 year olds birthday party. Arrogant attitude and unclear on new pricing changes. Misleading and confusing discounts even among sales crewe.

Thanks to Andre I found the perfect piece. Fast service.

Andre definitely showed good customer service. I appreciate his help with this purchase thank u!

Experience was quick & easy. Got exactly what I was looking for in my price budget 😊!

TERRIBLE CUSTOMER SERVICE. BUYER BEWARE! I ordered Earhart couch and loveseat from Ashley online. Loveseat has missing T-nut and is leaning 7 months from purchase and 6 months from delivery date. They want me to pay them $75. to send a technician out to repair a defective piece of furniture. Please know you could be missing inside parts and if you know it within 6 months they want to charge you to fix their defective furniture they sold and delivered to you. I have a broken leaning piece of furniture 6 months after I received it, and they want me to pay them to fix their mistake.

Andre took care of helping my grandma. He did a wonderful job answering all of her questions.

Great service, kind sales people, good business.

Isaiah was such a help today as we were shopping for new bedroom furniture for our daughter. He explained the entire process and gave us all of our options. Thankful to have met him today! ***Update to review Unfortunately I will have to change the rating for this store. We ordered our items on Sunday and was told that because the warehouse was closed Tuesday someone would call me Wednesday to schedule deliver for today the 14th. Well nobody called and when I called this morning the young lady advised that there was a delay on my items and NOW they won’t be there until tomorrow in which that will put our delivery into next week. Thank goodness we didn’t throw our daughter’s mattress and bed away like we had planned on. If I thought I could go somewhere else and get my items today I would. There was no offer to take money off or anything, I just have to hope and pray that they call tomorrow I guess.

Darius and Jade took great care of me. They were very patient and explained everything in great detail. They helped make my purchase easy and I’ll definitely come back and ask for them again

Came in to help my grandma pick a nice mattress and Mr. Andre was very helpful at giving us all the information we needed. He helped us out big time right before Christmas and even went the extra mile to get us everything we needed, overall a wonderful experience here at Ashley Homestore.

Andre was great. Knowledgeable, friendly and never pushy. He listened to all our concerns and made great recommendations. Thank you so much!

My experience was excellent with Jshuane a pleasant person

It was a very great experience shopping for your new furniture. Pam was very informative and help use making a decision on your purchase.

Pamela (PSB) Worked with my wife and I to find the right sofa set for our family room. She was knowledgeable about the merchandise and didn’t rush us to make a decision.

George and Andre at the Laburnum store were very professional when it came to purchasing two sofa..they are great sales men..I will recommend them to my family and friends ..Thank you for a stress free purchase !!!

It was excellent with Mr Andre

She was very helpful with finding the things that I needed

I have a great experience Jshuane was great

Ms. Pamela was a great help.

The customer service was excellent along with the atmosphere. Mrs Pamela was excellent with getting us approved and out the door

Ms. Pamela was a big help thanks.

Well educated staff, especially Andre he was my sales representative. Very patient and understanding of my inability to stay focused due to my medical issues. He offered to return back to the store after I had spent much time making a decision. I appreciate all efforts to assist with making my purchase. I have to thank Stella, how I was undecided about color choice, she pointed out furniture that would bring out accents. I would also like the thank Christie for helping me out during checkout.

Andre at the Laburnum Avenue store was great!!

Andre was great

Jshuane was AMAZING!! He took not just hours but DAYS with us looking for a budget friendly option for our first home. He is the most kind, patient, and honest person we had assist us and we went to MANY furniture companies to find the perfect living room set. He did not pressure us at all. He ran numbers after numbers on tons of different pieces and truly created such an amazing experience for us first time furniture buyers! THANK YOU for your AMAZING customer service, kindness and patience. You are truly one in a million especially in customer service!

Stella was awesome in helping us find our new, comfy living room and man room furniture!