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Ashley Store | Richmond, VA 23231
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Laburnum has designer, popular, unique, and trendy furniture for every room in your home! From living room furniture, dining room furniture, bedroom furniture, home office furniture, outdoor furniture, and a wide assortment of accessories. We are not just a furniture store, Ashley Store Laburnum carries America’s Top Name Brand Mattresses from Tempur-pedic, Sealy, Simmons, Beauty-Rest, Purple, and our own Ashley Store Sleep line. Need furniture fast? No problem, we make it a priority to stock a large selection of furniture, mattresses, and accessories available for immediate delivery or even pick up. Come visit America’s largest Furniture and Mattress Store.
Store Details
Welcome to your Ashley Store, Laburnum in Richmond! If you’re ready to begin your furniture shopping and upgrade your home décor in Richmond, VA. Come visit Ashley Store Laburnum! We have an amazing team that are trained as consultants, not just salespeople. Our goal is to ensure we are Inspiring the love of home and enriching the lives of those around us. Our home furnishing consultants are ready to help you find your unique style and create the space of your dreams. At Ashley Store Laburnum, the sale doesn’t end once the purchase is over. It ends once the furniture is delivered, and our guests are completely satisfied. At Ashley Store Laburnum we have popular, unique, and trendy products in all categories, including living room furniture, dining room furniture, bedroom furniture, home office furniture, outdoor furniture, and a wide assortment of accessories. Your Go-To Mattress Store in Richmond, VA Only at Ashley Store Laburnum will you find a large variety of mattresses in our Ashley Store Sleep Shop. We carry America’s Top Name Brand Mattresses from Tempur-pedic, Sealy, Simmons, Beauty-Rest, Purple, and our own Ashley Store Sleep line. Our Ashley Store Laburnum sleep experts will ensure to help you find a mattress to fit your specific needs so you can sleep your way. How to Find Us? Ashley Store Laburnum in Richmond is easy to find. We’re at 4410 S Laburnum Ave.. We are open Mondays - Saturdays from 10 a.m. to 9 p.m. and Sundays 11a.m. to 7 p.m. Please call us at 804-622-1820 to learn more about Ashley Store in Laburnum, VA, or schedule an appointment with one of our Home Furnishing Consultants.
Customer Service
In-store offers
What our customers say
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Vontae was very helpful and patient. He’s very knowledgeable. Really enjoyed him working with me and my family. He’s an asset to your company.
Andre at the White Oak location was phenomenal with his customer service, patience, and knowledge when it came to helping with the sectional I was looking for. He went above and beyond making sure I got what I needed when it came to any discounts and the veterans day sale. Big thanks again for your assistance with my furniture needs Andre!
André was a fantastic help! No pressure and super knowledgeable. Wonderful shopping experience! Second time I’ve purchased from here. No regrets!
Andre was very knowledgeable and helpful. I had a wonderful experience
Andre was a great help..the service was supportive. No pressure to purchase. Relaxed and chill atmosphere
Vontae helped us get a beautiful recliner. He was incredibly pleasant and very knowledgeable.
Dakota is AMAAAZING, and I think doctors need to prescribe him to anyone with feng shui/new home jitters! Leading up to my visit at Ashley Furniture in RVA on Laburnum Ave, I was a ball of stress desperately searching for decent furniture to fill my newly rented apartment. After looking on FB marketplace and tirelessly messaging strangers, I decided to bite the bullet and try a different (and slightly more expensive) route. Let me tell y’all something… it was sooo worth it. I walked in the front doors with zero experience purchasing furniture at a retail store, and Dakota (the GM) came up to me with a smile on his face and led the way. I felt like an a-hole because I showed up an hour and fifteen minutes before closing, but that didn’t even seem to phase them. I knew I was in good hands, I could feel it. Not only was Dakota informative about the products I was looking for but also interactive and honest with his presentation. I needed a second opinion after seeing so many options, and they were there to help with that too. It was a very pleasant experience and I could literally feel the weight being lifted off of my shoulders. Then the “jitters” came back to haunt me MUAHAHAHA. I thought “oh sh*t what is the bill about to look like”… which to my surprise was very reasonable & affordable. I left the store feeling accomplished with a beautiful 2 piece sectional, a mattress sent straight from heaven, frame & headboard all being delivered to my new place. The service here is top notch and I highly recommend visiting this store if you are having the feng shui jitters or just want to treat yourself with some nice new things! Thanks Dakota and Christy!
Andre was very helpful.. the sofa we wanted wasn’t in the store but we got close to the one we wanted and ended up with a new mattress
Cordea greeted me & my daughter promptly. He asked how was our day going. He asked for our name. He advised the directions to restroom. He listened to my needs and showed me furniture that met my need as far as style & price. He was polite, professional & friendly. I would recommend him to family & friends. He's an excellent worker.
Excellent service! Thank you Cordea
Vontae was our salesman and was very professional and knowledgeable about the furniture, warranty and delivery. He helped us with a smile as soon as we walked through the door. Highly recommend and will definitely be back for future purchases.
Andre was a wonderful help from the greeting at the entrance to leaving with making a purchase, I’m very satisfied!
Andre was very helpful with our purchase of a dinning room table and he was really nice!
Vontae was very helpful and did a great job explaining the whole process and steps. He was very personable! Thanks Vontae!!
Vontae was professional but at the same time chill and down to earth. He walked with us and made it personal. Thankfully, it was not the whole sales pitch thing. It was great just taking our time exploring the options and him answering our questions. Fly Eagles Fly.
Vontae, was wonderful. I had the sleep experience which was great. I may come back and purlrchase it. I did find a sleep sofa. Vontae took his time and made sure I was completely satisfied before leaving the store. Than you Vontae for your professional service.
Andre is not only helpful and very knowledgeable but he's very nice to work with. We have come to him twice and still have more rooms to go. Great store and great people.
Andre was the best seller person
Andre as a great help in finding us a new sofa.
I would recommend this store to anyone and everyone and I thank Ryan for his great customer service thanks for everything 😊
Greate customer service
Andre was very helpful ! He got us taken care of quickly.
The best experience with Bobbie at Ashley Homestore, in Richmond, VA off Laburnum. Wonderfull individual, very helpful and friendly. She knew exactly the style of sofa I wanted by the name of another sofa that was no longer in stock. I had a good experience and would definitely recommend Bobbie and this store!
Ryan was super cool , nice , and very easy to work with . He listened to our wants and budget needs and he made a rock out sale !! I’ll come back to shop again and I really hope he is our salesman again .. Please 🥰. And it was my very first time furniture shopping and he made it very very easy and pleasant. You guys are very lucky to have a guy like that on your team
Ryan was amazing! He took his time to show us all around the store, showing us every option they had to offer. He made sure that we were happy with our choice. Thank you and we’ll be showing with you again.
Husband and I went shopping for a sofa and 2 recliners. We walked in. Employees standing around. No one spoke to us or offered to help. We walked around, looked at EVERYTHING and walked out 45 minutes later. No one even acknowledged our presence much less offered to help. Later that day we bought a sofa and 2 recliners from another store.
ANDRE was very detailed and helpful Wonderful service... thank you!
Vontae was awesome!
Cordea was great to work with! He helped us find the sofa we needed for our new home and didn't pressure us into anything. Highly recommend!
Andre and Pam were absolutely wonderful to work with. We were desperate to get a couch set at the very last minute, and Pam stayed late after her shift to ensure we got the best deal. Andre was more than kind explaining our warranty to us, and making sure that we got exactly the couch we wanted at a price we we're excited about. We would absolutely visit the Laburnum store again, and cannot recommend Andre and Pam highly enough!
Andre and Pam at the Laburnun store were extremely helpful in getting my couch. They went above and beyond to ensure that I was satisfied. I appreciate them greatly.
I went to Ashley Furniture on Laburnum and Cordea was both helpful and patient with me because I knew I needed an upgrade in my home decor but I was being very picky about design and color scheme. Not only did Cordea make great furniture suggestions I normally would not have thought of, but he also helped keep my purchase under my price point. What I loved is that he was professional, personable, and when I had a question he needed clarification on, his manager, Pamela, was able to assist. I love how well she leads her team and their sincerity in helping all of the customers, even though a few of us may have been there a while. I'll definitely be going back to their location and asking for Cordea and Pamela!
Very happy with the service she did all she could to help me. I can’t complain. She went above and beyond I would give more stares
Andre provided Excellent Customer Service! My wife and I arrived at the store 15 minutes before the store closed in search of an electric fireplace with an insert. Andre asked his coworkers to help him search the store and within a couple of minutes located the last one on the showroom floor. He recommended that we inspect it to ensure that there was no damage and upon doing so and finding it in good condition, we proceeded to write up the sales order. He recommended that we order a new/replacement insert to ensure that it was in working condition. He was prompt in writing everything up and communicating with his manager in processing the sales order. He then coordinated a good pickup time and provided his telephone number so that we could call him to confirm when the insert arrived at the store, so that we would be able to pick everything up at one time and save the delivery fee. What a refreshing customer service experience! Keep up the good work Andre, it is greatly appreciated!!! Antonio & Lavetta Pittman
Great Services from Vontae at Ashley on Laburnum Ave will shop with him again.
Great service from Kisan. Very helpful. Let us shop how we pleased and answered all my girlfriend’s questions.
(Translated by Google) Wanted (Original) Vontae
Ms. Pam assisted me today in my purchase.i walked out with every piece of furniture I wanted and done it in a timely fashion. She was very knowledgeable and was able to get the job done. She was so pleasant to work with.
Andre delivered great service to me while I was shopping for a bed and helped me find what’s best.
Just bought an amazing couch with the help of Ms. Pam! She was kind, attentive, and super helpful.
Vontae was great! He was a lot help finding me what I needed. Very efficient.
Vontae beautiful patience understanding and very informational very friendly and well spoken an he has a beautiful smile
vontay was a good provider and his service was excellent!!. i like how he checks up on his customers, i really appreciate his service.💕
Vontae...Is a wonderful salesman also very helpful and respectful. If you come in request him and he will get you right.
Tiara and Darius was amazing
Had an amazing experience with Ryan and Jay in the purchase of our new sectional! They were friendly, personable and knowledgeable. Will definitely return for more purchases.
Ryan and Jay were great Extra words
The customer service was top notch. Andre even came in on his day off to make sure my furniture was ordered. I can’t thank him enough!
Had a great experience with Vontae. He was very helpful.
Kisan Mack was an amazing worker, I will be back and have him assist me again. Thank you for a great experience.
I had a very good experience with Cordea. He was very professional and courteous.
Andre was incredibly helpful and patient. Would recommend to anyone interested in shopping at Ashley.
Christy was amazing
Had the best deal on couches in the area and Andre helped me out!
Pam helped us pick out a new couch for our home. She listened to our specific needs for the couch and directed us to the perfect one. The process was super easy.
Thank you for the top knotch professional service Vernon , the GM and the entire staff. Great job!!
Vontae was very resourceful in my quest for looking for new furniture
Ryan was amazing! I went to look at a couch, but I needed it sooner than the quoted delivery time. Two days later Ryan texted me to tell me the couch was on sale and I could get it delivered in just 5 days. I appreciate that him remembering me and my circumstance and following up.
Vernon was very helpful
Vernon was very helpful in the service that he provided me I highly recommend him
Go see Andre at Ashley Furniture, great guy, great customer service, and he will treat you right.
Had a fantastic experience at this location thanks to Kisan!! He was super attentive, patient, and knowledgeable! I couldn’t be more happy with making my purchase.If you are looking for 5+ star service you should definitely go there! Kisan was really helpful in helping me find new items. super satisfied :)
Customer service was amazing. Went in looking for new furniture for the living room. With Kisan’s assistance I ended up leaving with a 3pc sectional and a chaise. I’ll definitely be back here to purchase my end tables.
(Translated by Google) Feline (Original) Kissan
Cordea - He is very polite and professional. He made us feel valued and answered all questions.
Good service
Vontae provided excellent service. I give him 10 stars not 5.
Vontae did an amazing job!
Vontae did a good job 😊
Andre was awesome to work with. Made us feel very welcome. We will be returning in the future.
Andre provided exceptional customer service. Clean and had a lot of options.
An employee by the name of kisan helped me alot here, highly recommend it.
Kisan did a great job helping me out and was very attentive on what I needed for a purchase I wasn’t sure on getting he was very friendly and knowledgeable I would recommend him to anyone that walks into the store.
Kisan was a great employee when assisting me
Vernon was a great help, my cousin came in and told him that I needed some things even though I didn’t come in he communicated with me through text message, giving me dimensions and details about a few items!
Kisan Was a good Sales Person And Was interested in all the questions I had for him and helped me pick out my perfect mattress
Christy is a Great employee and gets the job done! She Awesome! She goes above and beyond.
Vontae was great and actually seemed interested in helping my parents find a bed!! loved him
Vintage is the best!!
Vontae is the best
vontae is the best!!
(Translated by Google) Wanted (Original) Vontae
Christy help me find my dream dinner room set thank you absolutely amazing service
LaSheria was very knowledgeable and helpful! She gave me price quotes on all of the items I was interested in. She had a positive and upbeat mood and a customer friendly attitude. I would highly recommend Ashley furniture and more specifically LaSheria.
Mrs. Brewer was phenomenal. She is very patient, kind, and helped me pull everything together to flow perfectly with the pieces I picked out. She really did go above and beyond. My family will most definitely be back again.
Ryan was awesome in assisting me at the Laburnum Avenue store!
Excellent service provided by Mr. Vontae
Ms. Pam was great!
Lasheria was amazing! She showed us the store and had a great attitude and smile the whole time. ☺️
Lasheria and Tiara are very informative and polite. Loved doing business with them!
Andre good customer service
Jshuane was extremely helpful, knowledgeable and friendly! Very easy to work with, and I woolly be back
Andre was very helpful, excellent customer service, answer every question and very knowledgeable about the product. I look forward to my next visit.
Vernon is a very nice and respectful young man. He has done a great job as a salesman. I am very pleased
Andre great customer service help find the furniture I was looking for
Just rolled into town and needed a couch. Let me tell you Cordea tool care of us. 30 minutes before closing and still gave us Grade A service.
Cordea is the best!
Cordea did a great job showing us around and providing pricing on items we were interested in.
Cordea is really nice and helpful! He’s very polite and respectful too
Miss Pam was very helpful and patient.
Vernon who is still in training but was very helpful. He has good customer service skills for being so young.
Kisan was great help!
Kisan was very pleasant helping. He was very good with answering all my questions!
Ms pam
Pamela was very helpful in helping me get a couch for my new place!!
Went in after work and spoke with Ryan Maxwell. Liked him so much that I came back a week later with my daughter to buy a couch. They weren’t able to get the one I wanted as soon as I wanted because of the port issues, but the manager Pam was very upfront about it. Love her! She and Ryan were great with finding me something I liked just as much in the size I wanted and I could get it within a week or two. Amazing customer service! I would 100% recommend this store. Go see Ryan. He’s very patient and wants to make sure you get what you love, not just what you like.
Andre has great customer service he was so polite and patient with my mom and I
Andre is excellent at helping me get what I need and answering all of my questions. He helped get my couches and now my dining table.
Cordea was eager to help as soon as I walked through the door! He guided me to exactly what I was searching for. Awesome salesman
Correa was amazing.
I had a fantastic experience shopping for a new sofa, thanks to Kisan! From the moment I walked in, he made the process seamless and enjoyable. He took the time to understand exactly what I was looking for—considering my style and preferences. His product knowledge was exceptional, and he presented several options that met all my criteria. I never felt rushed or pressured, and his patience in answering all my questions really stood out. With Kisan’s guidance, I found the perfect sofa that fits beautifully in my space, and the quality is even better than I expected. The entire experience felt personalized, and I genuinely appreciate how he went above and beyond to ensure I made the right choice. I highly recommend working with Kisan if you’re looking for a stress-free and enjoyable furniture shopping experience!
Kisan was really great. Helpful and approachable
I came in a little while ago and I was looking for a couch and could not pinpoint what style I liked the most. Kisan helped me narrow down my options to the exact couch that would look best in my living space! Had a great experience and I will be back to buy more with the help of Kisan’s expertise !!
Lasheria and Miss Pam were both fabulous today, me and my partner came in looking for a mattress and they were so knowledgeable and helpful and made spending 3000$ on a mattress a truly pleasurable experience! We will definitely be repeat customers, the service was outstanding and we truly enjoyed our day with them !!!
I went to the store and Vontae had A1 great customer service and I will not be attending any other Ashley stores unless Vontae is there .
Vontae was super helpful, professional, and personable while we decided on our sectional sofa!
Wonderful greetings
Jshuane was awesome in helping us with a bedroom set. He should be given a increase on his pay check. Very very helpful and polite young man. I will look for him on my next purchase.
Cordea, was very patience and professional, he did not pressure me for the item. Cordea give me time to think about my purchase.
I love shopping at Ashley. This is my second time in 2 months, after buying a bed with drawers in it I decided to go back and get the matching night stands. We were promptly greated by Miss Pam, and what a greeting it was. She got us exactly what we needed quickly and efficiently. Thank you Ashley's.
Keson did an amazing job! Awesome w details and communication! Laburnum location!
Thank Miss Pamela at Ashley lab. Thanks for your patience and time. I am happy with the service today.
Kisan had excellent customer service and was able to answer all of our questions!
Kisan provided excellent service and got me the furniture that I was looking for at a reasonable prince.
Had a wonderful experience at Ashley Furniture Home Store on Laburnum. Ms. Pam was great, very experienced, and thorough for us!
Mrs Pamela Brewer(Ms Pam) was very pleasant and knowledgeable. She helped me pick out the perfect mattress. I will definitely visit and purchase from this location again...thanks to her.
I gave a three-star rating only because I feel like Ashley Furniture could do a better job getting furniture out to its customers quicker. In most stores, even mom and pop furniture stores Ashley is one of the most popular furnitures sold. It's almost like we don't have a choice. I have no complaints about the furniture itself. I've been very satisfied with everything I've ever gotten from them. But they have a very bad habit of making you think your furniture will be delivered within a couple of weeks and sometimes it's more than a month later when it finally arrives. This has happened to me every single time I have ordered furniture. As large of a dealer that they are it seems like they could do a better job with customer service.
Andre was a awesome salesman and gave discounts for further revisits and purchases
Pamela and Cordea were absolutely amazing!! I will admit I had given up on shopping at Ashely’s. The service I received to has been above and beyond!!! I will definitely return. Thanks to you both
Process was quick and painless! LaSheria is the best!! No pressure for sales and was personable.
My customer representative was Cordea. He was very helpful in selecting dinning table and its pricing and made our visit very pleasant.
Pam was very attentive. She listened to what we wanted and made sure we got what we wanted. Biggest thing is she wasn’t pushy!!!!!
Pam did a wonderful job showing us around and was very knowledgeable informing us on great fabrics and quality sofas!
Once again Mr. Vernon Mealy provided excellent customer service. He was very patient with my many changes. I love my new bedroom. Great job and I will definitely be returning
Not pushy and very heldful
Andre outstanding salesman you need more like him
My mom was getting a whole new bedroom set and Andre was super helpful. Answered all of her questions and he made the process very easy.
Andre was very helpful on helping me find the perfect selection at the best price! He was very kind and welcoming when I mentioned I just moved to this state. Excellent customer service!
Andre was a great help and had wonderful service.
We had a great experience with Cordea very professional, informative, great sales talent thank you Cordea for your service
Andre was a great help with getting me set up with my new sofa
Andrea was great he helped me with everything I needed
Very nice with helping with orders.
The associate that help me was informative and made my experiences great
Shout out to Cordae! Very helpful in our first sofa purchase
Vernon was very nice! 10/10!!
Pam Brewer was very helpful & knowledgeable! A great experience!!
Very pleasant and knowledgeable sales associates Vernon and Andre
We had a wonderful experience at Ashley Furniture today. Lasheria was very helpful and made us feel very welcomed. She was very patient and made our overall experience a great one! Thank you, Lasheria!
Andre is awesome!
Pamela was wonderful! Great selection. Friendly staff. We had a great experience and will be coming back for future purchases!
Great sales person Cordea was very patient and knowledgeable . I give her 5 stars 🌟
Pam did an awesome job assisting me with my mattress purchase. She was patient with me as I tried many different mattresses and asked lots of questions. She was very knowledgeable of the products that Ashley sells and the health benefits of having a 'good sleep' experience.
Very personable, beautiful smile and very helpful!!!
The best I ever had beautiful smile and lovely disposition
Was able to walk in the story, see exactly what I wanted and purchase it within the hour!
Me and my mom went into Ashley Furniture cause I needed a new bedroom set, you know looking for a change. Andre was very helpful. He let us look first, and then came over to ask us if we had any questions. He answered all them and was very professional. The process was very smooth. If you go to Ashley to buy something definitely ask for Andre
This is my second time here and is the best experience I had with Ms Lasheria.
Jshuane did a great job! He helped me pick out the perfect couch while explaining in depth, the pros and cons to everything.
We love Ashley furniture and the staff always make the buying experience a positive one for us. Special shout out to Pamela B. today for her kind and generous customer service!
Cordea was a great help and very professional and knowledgeable about the items I was looking to purchase
Andre was extremely friendly, professional and helpful. He took extra time with me so I could be certain I was selecting the best power recliner for our family. Highly recommend his knowledge and service!
Quick and friendly service from Andre when I popped in looking for a bed for my son. Everything was handled efficiently including setup of delivery.
Kisan was extremely helpful! He was patient and knowledgeable! Christy at the desk was very friendly and efficient.
Jshuane service was great.
I recently had the pleasure of working with Kisan and Veron at the furniture store, and I couldn't be more impressed with their service. Kisan was incredibly helpful throughout the entire process. He was knowledgeable, patient, and went above and beyond to ensure I found exactly what I was looking for. His dedication to customer satisfaction was evident, and he made the experience smooth and enjoyable, despite the minor inefficiencies within the company's system. Veron, on his first day, showed great promise and a positive attitude. He handled the challenges of a new job with grace and was eager to assist. Despite it being his first day and having to navigate some of the company's operational hiccups, Veron displayed a willingness to learn and help wherever he could. Both Kisan and Veron did an excellent job, making my visit a positive experience despite the minor challenges they had to face.
Andre was amazing to work with. He gave us many options to choose from, we will come back as the need arises.
Not a very good experience when I went in 3 weeks ago very short staffed. I’ve also noticed that the owner only respond to positive comments. However, doesn't apologize for the bad experiences. As a business owner that’s not professional! Best regards, Jeff
Andre
Andre
Wonderful experience here at Ashley. Everyone was super nice, professional, and helpful - especially Andre. He greeted us when we came in, directed us to the furniture we were looking for, checked in with us again later and was overall a pleasant person to interact with. Calm vibe, knowledgeable, polite, no pushy salesman attitude, and very helpful. The sofas that we looked at were all top quality and when we found the one for us, Andre made the ordering process very easy and quick. Definitely recommend.
Awesome service! Pamala did an amazing job helping my mom and me out. We got what we need! Getting the furniture was simple. We appreciate the help and loved every bit of our experience! Thanks Pamala and Ashley’s Furniture!
Andre was a great sales rep and help me and my girlfriend find the perfect sofa and loveseat for the two of us.
Great experience with Andre’ buying a mattress for our new home. He was kind and helpful!
Andre and Tiara were awesome!!!! We are repeat customers to ashley furniture!
Andre was extremely helpful in getting us new living room furniture. The process was smooth & fast. I highly recommend going to see Andre for any of your furniture needs.
I was extremely impressed with the quick and efficient customer service I received. Andre was friendly and knowledgeable. My purchase was smooth. Highly recommended!
Highly recommend Ashley on Laburnum! Kisan was so helpful as we debated what kind of sofa we needed to fit our space! He was knowledgeable and wasn’t just trying to “sell” us something.
Andre was such a great help with picking a nice sofa out for me and my boyfriend. He was very patient and knowledgeable about the products they offer. He worked to find us what we needed and wanted.
At Ashley, Kisan met me and helped me to select and purchase the dining room set that I had searched for. His kind and courteous personality made it easy to purchase a set. I am so grateful for the explanation of all services included. I will be purchasing again soon. Excellent experience!
The employees were very friendly from the first moment I entered the store. Kison was the person who kindly served us.
Wonderful staff everyone was very helpful
We ordered a sofa with the chaise on the opposite side of the showroom sofa and were very clear. The salesperson ordered the exact showroom configuration instead and Ashley Furniture has been less than forthcoming on fixing it. The salesperson is no longer there. I keep getting emails over and over about submitting photos which I did immediately the first time. I feel like by sending emails labeled in all caps 2ND PHOTO REQUEST, they are making me out like I'm not cooperating. I've sent the photos AGAIN with the explanation. I'm not sure what I have to do to fix this. We are not using the sofa as we have not moved into the home yet and would gladly let them come pick it up.
Thank you, Andre for your patience and expertise! We will definitely be back to see you when we finally decide on the sofa and loveseat. We look forward to the delivery of the new mattress and base.
Andre was super helpful with picking out and purchasing a new recliner chair. Super knowledgeable and easy to talk to. Thank you!
Delivery was set for a Tuesday. After calling several times and finally speaking to a person they said it may arrive Thursday. They would let me know 24 hours prior. If you have a job I do not recommend buying from this place they won’t even send you an email with their estimate of arrival.
Andre’s service was wonderful! He was very patient and attentive as I picked out my furniture! Will always look for him to assist me!
Excellence service and help in the decision making process by Kisan. Not overbearing and gives you the info you need to make an informed decision. Thanks man!
Pamela was very helpful, knowledgeable, and flexible. She found the perfect couch for us!
Loved working with Pamela to help us find a new couch! Pamela was thorough, respectful, and worked with us to find what would work best with our space. Definitely recommend!
Kisan was absolutely wonderful and his customer service was superb at the laburnum location in Henrico.
Pamela is the absolute best!
The manager and the staff were very welcoming and helpful. I was there looking to buy a mattress wish I did and I'm so super excited and happy with my purchase. Thank you guys for being so knowledgeable and helpful
Andre very helpful we found exact what we wanted very happy in deed
(Translated by Google) Andrew, the seller, is very nice and considerate. You can go to him when buying furniture! (Original) Andrew 卖家很nice,很贴心 ，买家具可以找他！
Great service from Andre
Very good experience. Kisan took his time to discuss each living room set we looked at and never pressured me to buying the most expensive items. Very nice young man.
Ms. Pam was absolutely incredible and helped me to find the perfect couch for my apartment! She helped me brainstorm different ways to arrange my living room with my new couch, and overall made my experience wonderful. The next time I need a piece of furniture I will be coming here and asking for her!
Kisan was very helpful and assured we got exactly what we needed and at the best price. His customer service was great, he had a lot of patience and explained all details without leaving us as customers guessing or wondering. I felt very comfortable with everything presented and trusted all judgement on his behalf.
Kamesha and Andre
Happy to have been Kamesha’s first sell. She was nice and gave me space to search and look around. Andre was of great assistance as well, very knowledgeable of the furniture. I appreciate them both and can’t wait to receive my items.
Misan it was amazing helping me with my dinning room and all my doubts. I highly recommend ask for him. A lot of knowledge and always happy to help
Andre was very friendly and made my husband and I feel comfortable through our entire experience! He's part of the family now!
I had a great experience shopping today. Andre was very patient and helpful with my wife and I. He explained all of our financing options and really provided top tier service. If you visit this location, Andre is the guy to see!
Kisan introduced himself to us as we walked in but then gave us the freedom to choose what we wanted without hovering then he made the sale quick and easy! Excited to get our new sofa at the end of this week. No pressure or upselling, he just let us be the boss. Loved every second of this purchase!
Ms.Pam was very lovely met all my needs and always had a smile on her face and also made me have a smile on my face I have been very pleased.😀
I came in knowing I wanted a particular color couch. He showed me around and was helpful, patient and knowledgeable. He answered all questions.
Awesome experience shopping here. I’m not gonna hold you, Jshuane is the cat’s pajamas my guy!!! GO BUY FURNITURE FROM HIM THIS INSTANT.
As first time home owners, we came to Ashley furniture very unsure of what we wanted. Jshuane was extremely helpful and informative, and very knowledgeable of all of the products they offered. He made this a smooth process for us. We will definitely be back again in the near future to see him for more of our home furniture needs! Highly recommend! ☺️
My experience was great the sales rep was excellent
Store was great, staff was incredible. We found want we were looking. Exceptional Service from John.
Kisan went above and beyond to help us find the perfect item and answer all our questions.
Andre did a fantastic job for us. Very patient and very helpful!
Pam was very nice and happy to deal with
I walked in and was just browsing, but Lee at Laburnum location was very informative, helpful and gave me a great deal!!
Excellent customer service
Andre was so helpful and patient with me in finding a couch that was just right for me!
Pam and John at Laburnam Store were such a great help and assistance.
Pam and Andre helped us find the perfect couch! Very nice and made our experience so easy and pleasant. The whole buying process was fast and efficient!
Fantastic experience - Andre was very patient and helpful!
Andre did a fabulous job helping us find the perfect couch! Thanks again Andre!
Pam was so helpful helping us to figure out what configuration of couch would be best for our living space, helping us decide which color would be best, and was very informative!
Andre is awesome!!! He’s patient and very helpful. He actually waited for me to arrive so he could continue to help me when it was time for him to go home!!!!! Thank you Andre
Excellent service Lee was great !
My wife and I were very pleased with our experience at the store. Andre was very kind and helpful in finding exactly what we were looking for and setting up delivery.
Purchased a mattress and pillows today. Worked with Pamela and Lee. Very pleasant to work with. Thank you 👍
Andre was amazing. He was very helpful and personable and patient. We couldn't have gotten a better salesperson. Thanks Andre!
Mrs. Pam was very helpful and friendly.
Andre was a phenomenal help with furnishing my new apartment. He guided me through the showroom and had my best interest in mind helping me compare prices, colors, and options!
Jshuane made our experience in the Ashley Furniture store on Laburnum easy and carefree. He listened attentively to what we needed and the purpose for our furniture search. He provided us with selections that suited our needs. He provided follow up texts after our initial visit, which compelled us to return to the store to finalize our purchases. Jshuane is the guy you want to see at the Ashley Furniture store on Laburnum Ave.
Love the service
Kisan was Great! Very knowledgeable!
Great experience with Lee today! He was super helpful without being pushy as well as double checking everything was correct.
Ashley was very helpful and answered all my questions
Very polite and worked to get we were wanting
Jshuane was very knowledgeable and helpful. He knew the product and break down on the prices and found me a comfortable payment plan for my budget. He took his time to let me look around the showcase room in peace with my daughter without following us or harassing us. He was great and i would refer others to come see him when purchasing any furniture. Thank you so much Jehuane.
Went to Ashley to outfit my new place and had a wonderful experience. Lee and Pamela were more than helpful!
I recently visited Ashley Furniture with no intention of making a purchase, just browsing for a couch. However, I ended up buying one thanks to the exceptional customer service provided by Jshuane. He listened attentively to my price range and the type of couch I was interested in, going above and beyond to find the perfect fit within my budget. Jshuane ensured I was comfortable with the financing options and thoroughly explained the entire process. His professionalism and dedication made my shopping experience truly outstanding. Thank you, Jshuane, for the wonderful service!
Andre took great care of guiding us through our shopping/purchasing process. He made it fun, we laughed and joked and enjoyed talking with him. Thank you Andre!
Kisan was super helpful! He gave us our space to browse the selection and then helped us choose the best sectional based on our needs and price range.
Jshuane was very helpful when my family and I were shopping for furniture for my new home. He was attentive without being overbearing. He was friendly, personable, and knowledgeable during our shopping experience. He was informative and explained each step. If you are shopping for furniture, please request Jshuane! He will not disappoint.
Went in today not really looking to actually buy. Kisan was immediately extremely helpful, knowledgeable, and answered all of my questions, no problem. The whole process was smooth and purchasing was made easy because of Kisan and the rest of the team there.
Kisan assisted with my sale and provided a great service. While I knew what I was looking for he provided additional insight on protection plans, couch functionality, and overall was patient with my many questions. Thank you for your help!
My purchase went very smoothly at the store and IN STORE service was 10/10, I love my new couch. My only issue was with delivery. The delivery men damaged my wall and Ashley home furniture did not respond to any of my 5 emails regarding this issue. Just know when getting a home delivery Ashley will not reimburse any damages made to your home and will ignore you.
Great service. Recommend.
White Oak store is great! Staff was extremely inviting and friendly/sociable. Salesman Jshuane was amazing and great to work with!
Andre was extremely efficient and helpful when we were buying our couch! He made the process easy. We can’t wait to use our new couch!
Easy experience buying a couch, Kisan was super knowledgeable and helpful!
Great Service , John is a great salesman ... bought a new tempur sealy bed . has delivered and is nice ...
Greta was amazing at the Laburnum location. She faves us space but also attentive. She was very knowledgeable and we couldn’t be happier with our new set!
Kisan was a great help picking out my couch and he saved me some money too!
Stella made my experience of buying a new bed so easy. She is very knowledgeable as well as personable. I would recommend her and Ashley to anyone.
Great service from Kisan quick and easy
John Knight was ABSOLUTELY AMAZING! He sold us this beautiful sofa set and he was so attentive and sweet and listened to what we needed! He was super knowledgeable as well! Will HIGHLY RECOMMEND HIM AT ashleys Furniture laburnum!
Friendly, quick service Thanks Andre!
Andre was a great help!
Ingrid was amazing . She helped me picked out the perfect bedroom set for my new place .
The sales rep's are super helpful and nice. Kisan & Darius both helped us to find exactly what we had in mind, and even moved pillows around to help us match colors and shades and find what would make us happy.
MIKEL MIKEL MIKEL!!! He was awesome. Super effective, efficient, and punctual. The management team was superb in their professionalism, and how they worked with each customer. My experience was special because they explored options I truly didn't think I had, making this the best experience shooping for furniture for my first home.
Ingrid was amazing to work with. Truly a professional and is very knowledgeable at her job. Recommend talking to her 10/10
Andre was very professional and helpful. He gave us space to shop while being easy to find when we had questions.
Jshuane is absolutely amazing! He helped me find the perfect couch, was very patient, very helpful, and incredibly honest. Best purchasing experience I've had with a salesperson. He listens, cares, and tailors the experience to your needs. Wouldn't have found that couch without him. Go here for all your furniture needs.
Andre was great with helping me pick out a couch for my new apartment! Very friendly and nice!
Excellent customer service provided by Andre.
Andre my husband and I truly want to thank you for all your support.Coming from a 17years with your company you would be the reason why we come back again .We will send you pictures once everything arrives.. Mahalo from the Matthews
Andrea was out standing
Andre was fantastic in helping us make our selection for our home!!
John Knight was amazing! We came in and he took care of us same day! He is a key employee, Ashley on Laburnum is lucky to have him!
Shopping for a mattress and Andre and Kisan were very helpful and courteous. Good and smooth experience, all my questions answered and concerns addressed. Thanks guys
Mikel is so slay. He genuinely listened to what we wanted and did not pressure us to make any decisions. He showed us furniture features and prices that matched exactly what we were looking for and had the most sincere, cool attitude. Honestly, we came back to purchase partly because of him. What a guy. Always ask for Mikel. Live. Laugh. Mikel. ily, can’t wait to nap in my swirly chair! 😝
Ingrid was great!! She covered everything we needed.
Andre was great! Provided superior service.
Shout out to Jshaune for assisting us with the purchase of new furniture for our home! He was very knowledgeable and professional. We enjoyed working with him.
Thank Ashley Furniture for making my house a home . Special thanks to Ingrid for helping out As well you were amazing and so sweet
I went to Ashley Furniture on Laburnum with my Mom to look at reclining chairs with automatic lift ability. Our salesman was new however, very helpful and friendly without being pushy. My Mom was prepared to purchase the recliner however the delivery charge was well over $200. We stated we’d rather pick it up ourselves and asked how long it would be before it would arrive at the Laburnum store. After checking with another salesperson he returned and told us that anything over 50 lbs does not get shipped to the store…we would have to drive to Fredericksburg to pick up our order! Despite our great salesman, he did not make the sale due to the company’s poor delivery options. Ashley Furniture does not provide a reasonable alternative for the consumer to get the furniture to their home unless the purchaser is willing to pay a high delivery fee or make the drive to Fredericksburg (neither of which is reasonable). Coincidentally, we found the same chair on Amazon for nearly $200 less and we have Prime…so free delivery. Do your homework folks…don’t be taken advantage of by greedy corporations.
Andre was helpful and answered all my questions. I ended up buying a couch and will probably end up buying my bed frame and dresser here as well
Ingrid at the Laburnum store in Richmond, VA was very conscientious and helpful in assisting me with the purchase of a sofa and love seat. She is very good at communication and has a pleasing, outgoing personality. She made the experience a pleasure!!
Mikel was super helpful when trying to find a new couch ! Would for sure come back !
Andre was super helpful and very patient with me when making my decisions. He actually spoke the manager. Stella, to try and get free delivery for a loyal customer who was going to spend over 3k, but she was only willing to reduce the delivery fee by $100. IF I decide to go back, I will make sure I buy from Andre because of his professionalism, and patience.
Andre was very helpful in helping us find what we needed! He was very patient and we would highly recommend him!
Jshuane was a pleasure to work with! He was attentive, patient, and knowledgeable! He needs a raise!!
I have been a faithful customer at Ashley’s for MANY YEARS! Jshuane was the most patient, knowledgeable and helpful person I have encountered at Ashley’s! So grateful for his help during this purchase!
Everything went well, at the Ashley homestore,the team lead Man who help me through the purchase for my living room was nice , respectful and helpful with all .His name , Andre,, thanks
My experience at Ashley home store was great I was placed with Ingrid she was very helpful!!
Pretty good prices. Just didn't have what I wanted. Very helpful and knowledgeable salesman
John Knight was our salesman, and he went above and beyond to help make us a great deal on some living room furniture. Christy at checkout is also amazing at making transactions go smoothly.
Ingrid helped us out with our purchase and she was wonderful! Knowledgeable, kind, and efficient. We will definitely be back and we’ll ask for her again!
Ingrid
Mikel was our salesman and was so supportive through the whole transaction and worked with us as we had to wait due to closing on a home. I would recommend using him for any furniture needs.
Great costumer service! Mike did a great job finding the right furniture for us
We are in the process of ordering a couch and Darius, who helped us has been wonderful. He wasn't pushy in getting a sale. He let us look around and when we were ready he helped us make the decision on the couch we are purchasing. He explained the process with every step that was being taken. We are very pleased with the service and are happy with our soon to be purchase. You might want to keep him around a few more days.
Andre was amazing! He greeted us at the door then on our own we walked around stress free and low pressure. We circled back to Andre because now we had questions. He was not only pleasant and friendly but very knowledgeable. I bought a sectional and unexpectedly a mattress! Ask for Andre I promise he'll hook you up!
This was my first experience with this store. The gentleman that greeted me upon my entry was Andre. Friendly, courteous , professional and quite knowledgeable. He wasn’t there to sell me a product but rather assist me in making the right choice for me. Additionally, he explained the store’s policies relating to purchases, returns, protection plans, deliveries etc. The supporting staff was also courteous and professional. This definitely will not be my last visit to Ashley Home Store.
Andre was wonderful! I would highly recommend Ashley Homestore
We had an awesome experience purchasing furniture. Thanks so much Andre.
Ingrid was very helpful in finding us what we needed. A new mattress that was not in store location. Ingrid made it happen!
Ingrid was very helpful and accommodating. She made herself available to us by sharing her phone number and she will send us follow-ups.
Stella was very helpful with getting us a new mattress! She was patient and worked with us to give us the best service imaginable!
Stella made sure we walked out with exactly what we wanted. She took her time and genuinely helped us.
Stella was absolutely wonderful and extremely helpful during our time in the store without her we probably would’ve gone somewhere else
Andre excellent sale person and will be buying
Andre gave very great service. He was very professional.
Andre was absolutely awesome!!! In and out of the store with fast service …..
Andre was great!!
Very poor was promised that the old mattress would be taken away I am 61 years old and my wife 75 we are not able to move it. Greg the sales associate promised this would be done. Very poor customer service
Ms. Charity was very nice and polite!
Ms. Charity was wonderful! Very helpful and easy to speak with. Easy experience
Great service given by ingrid!
Ingrid took great care of us! We told her what we wanted Took our order and we out of store in 1hr. Great service!
Andre was amazing ! I told him exactly what I was looking for as far as comfort and size and he directed me to a set that I fell in love with instantly . Thanks Andre !
(Translated by Google) I appreciate Ingrid's attention and kindness, she is an excellent worker. (Original) Le agradesco la atención y la amabilidad a Ingrid es una excelente trabajadora
My experience at Ashley furniture on Laburnum was great!. The Salesman Andre was outstanding with his customer service he helped us out every step of the way, we appreciate having Andre as our Salesman.
Great experience shopping here. Andre was patient and courteous throughout our entire shopping process. We shopped around for nearly 2 weeks before settling on our pieces. Andre's knowledgeable suggestions helped us make the best decision.
Andre helped us buy a sleeper sofa and he was AMAZING!!
My experience at Ashley Furniture was great! I was helped by a staff member named Darius and he was extremely knowledgeable and a pleasure to converse with. He helped me tremendously choosing the right purchase and I’m so thankful for his expertise and support. Highly recommend.
Engrid was great ! She mad sure we went home happy
Ingrid helped us and she was great!
We visited Ashley furniture twice and Andre, was our sales representative. He was courteous and wonderful as a sales person. Thank you Andre
Andre exceeded my expectations. I'm disabled and he was very patient when shopping and maneuvering around the store. I will be back. 😊
Wonderful shopping experience with the store manager, Stella. Top notch customer service! Her customer service far exceeds what you will find at another store. Stella, greeted us immediately and provided exactly the right amount of care and concern. She was available without hovering, and informative without overloading us with unnecessary information. We will be back.
Ingrid was such a a wonderful help with our decision on our sofa! A+ customer service, will definitely come back again and recommend anyone!
Ingrid was amazing! We were in an out in 30 minutes with a new couch scheduled for quick delivery.
Great !
Ingrid was AWESOME! She shared all details and helped us make a well-informed decision. We were honored to work with her, and will definitely return as well as refer friends and family! Carnell and Sherri Bagley (Feb 23, 2024)
Mikel was great at finding us items for our new home and do helpful with the prices. Stella and the front desk lady were great as well
I walked in Ashley's looking for a bedroom set for my daughter and the sales associate Mike helped out so much we picked out a beautiful bedroom set and everything he knew the answers to all my questions Mike and Ashley's
Ms Stella jumped right in and assisted me in picking and purchasing the perfect living room pieces for my apartment. Great job! Please stop thru and see the Ashley team for any home furnishing.
Andre is BOMB DOT COM. He really exceeded our expectations, wonderful customer service!
Andre was a great help in getting us set up with our new bed set!
Andre was the best ever thanks!!
I personally recommend Going in to see Greta. She was kind, polite, and very friendly. She helped me out and I’m definitely going to become a regular customer.
Andre really took his time with me and was very professional and provided me the best showroom experience.
Andre. Excellent service & very knowledgeable on the merchandise. Very agreeable & easy to work with. Highly recommended
A very pleasant shopping experience where we purchased 5 figures worth of furniture during a President's Day sale was followed by unresolved disaster on execution. When the furniture was delivered unassembled, the boxes were carefully counted, and the line drawn models shown on the box were verified as correct. Everything was put into storage for a couple of months in NC. When we moved and unboxed our purchases, we discovered that the Ashley store manager had ordered us 10 chairs (accurate amount) at regular height, to go with our dining room table that we specified all to be at the counter height. The boxes when delivered did not specify the difference, and we accepted them. The store manager's invoice was reviewed, and again, the correct # and models were shown, but no one caught she ordered regular height chairs to go with a counter height table. The chairs were unusable and 300 miles away from where they were purchased. Multiple calls to the store went un-returned. Ashley's central customer service team sadly explained that only the store could take action on the matter, and they sent an email to the store's management asking them to contact us, which resulted in no calls. They went completely silent. Due to the store manager's error, we were forced to buy $1300 of new chairs to match our dining room table from another Ashley store who delivered them assembled. We donated the original, brand new chairs to Habitat's ReStore. Buying from Ashley Furniture on S. Laburnum in Richmond is a very costly mistake we will never make again.
Walked into Ashley Furniture on Laburnum on a whim and left with EVERYTHING we needed! The store manager, Stella, greeted us immediately and provided exactly the right amount of care and concern: available without hovering, and informative without overloading us with unnecessary information. We spent probably two hours here and Stella’s energy remained high, both professional and approachable. The quality of the furniture is very good, the warranty extremely comprehensive, and the prices are terrific. We appreciate the support!
Stella was a great help with getting me set up with a new bedroom set. Very professional and knowledgeable about the product.
I recently purchased furniture from Ashley HomeStore, and I’m impressed with the quality of their products. The pieces are well-crafted and sturdy. The customer service was excellent, Andrè provided helpful guidance in selecting the right items. Overall, my experience with Ashley HomeStore was positive, and I highly recommend it for reliable furniture and service.
George was great to work with
Andre was great helped out a lot speaks very well promote him!!!
Mr. Cody and Mr. Andre was the best and they helped us and guided us to the final stage of buying our dream couch for our living room and I really enjoyed talking to them and Mr. Cody was the best negotiator and Mr. Andre was the best person that helped us through the transaction and the whole entire team helped us with an issue and after they were very honored to do it and special thanks to the Ashley team.
Cody was very pleasant and helpful. He gave me time and space to look around and checked in with me periodically to see if I had any questions. When I was ready to purchase, he was very knowledgeable about the products and offered me options for the price point I was looking for. I am walking out a satisfied customer.
(Translated by Google) Danej (Original) Daneja
Greta was very kind and helpful! Great customer service!!
Came in today looking for a new couch. On arrival, I was greeted by Andre. He was extremely friendly and helpful during the process of finding the perfect couch! I highly recommend this location
Have had a wonderful experience my sales person was Stella she was amazing and so helpful
Andre was very polite and has good customer service skills!
Andre did a fantastic job helping us order our furniture!
I had been looking at this sectional for a few months now .. I finally went back in and spoke to Manager Stella and she was patient with me, was leaving for the day but stayed and assisted me with no problems.... Stella was very pleasant and was truly a people person !! she helped me with what I wanted and was Awesome... THANK YOU STELLA !!!! 💯
Pauline was my sales person for today. She was really helpful and informative. Thank you for all your help.
As always exceptional service from this store! Andre is a super salesperson. Very professional and knowledgeable.
(Translated by Google) Other ellecent (Original) Andre ellecent
Andre was great! Answered all our questions. And got us in and out with exactly what we wanted.
Andre did a wonderful job taking care of us. From the moment we walked in the store he showed us different furniture options according to what we were looking for. Pleasantly happy with the service.
Andre was great! Took his time finding exactly what we need!
Andre was my rep and he definitely offered all options. I was able to get 2 rooms furnished for less than the amount I was budgeting for. Thanks so much for the awesome customer service
Andre at the Laburnum location was great. My husband and I were undecided on what we wanted and had to come back a few times to make a decision. Andre was patient and knowledgeable through it all; even being available through text on his day off! We finally made a purchase that was best for the space we needed, and the order was seamless. Can't wait to get the sofa in and hope delivery will be just as pleasant.
Great customer service. Made it very comfortable in finding what we want and making the purchase.
Appreciate the customer service and attention to detail that I wanted. I purchased a queen six piece bedroom set. The quality of the furniture is exactly what I needed for my additional bedroom.
Our salesperson "Jayde" was amazing during our furniture shoppomg for My Husband's MANCAVE.
Andre is kind and knowledgeable. Very efficient.
Andre was a great help with everything! Great customer service. Very patient and helpful.
Can’t thank Andre enough for the exceptional quality of service! Patient, kind and knowledgeable! 10/10
Jayde was amazing! Very helpful and kind. She helped us pick out couch as well as let us know about financing options. She was very thorough!
Andre was highly professional and extremely helpful. Service was impeccable
Andre was a very knowledgeable sales representative for Ashley Homestore, it was a pleasure to work with him
Andre made our furniture shopping experience go very smoothly and quickly. It was a pleasure shopping with him.
Ms. Jayde Was A Big Help & I Greatly Appreciate Her Customer Service! She Is Great!
Andre did great job. Excellent customer svc.
Stella helped us with our purchase. She was very knowledgeable and helpful in getting us to the price point we needed to get to. She made the process seamless.
Stella WasWonderful Help at the Store on Laburnum ave
Andre was a huge help and met me after his shift was over to accommodate my schedule.
Sales rep Jalyn was very professional and polite very knowledgeable of product I purchased a recliner chair thank you and I hope I got your name correct
I financed a couch for my living room George the salesman was very professional and informative.. He helped me pick out a perfect suggestion . I am super appreciative. Thanks to the guys at Ashley furniture…
They have amazing deals, and the staff are super nice! George is amazing to work with! I highly recommend this store!
Moved into a new apartment in December. ALL of my furniture came from Ashley's (kitchen set, living room furniture and end tables). Andre at the local store on Laburnum Avenue wad a BIG help. He didn't rush nor haggle me to make a purchase. All questions asked was answered, AND when I made my final purchase of my living room sofa and loves eat (Gleaston btw) he answered the same questions I had asked previously. Ashley's furniture AND prices are very fair and reasonable compared to other furniture stores. And currently they have free delivery in honor of opening a new store in Virginia.
Andre is an amazing salesman!!!!! Please ask for him when buying or just browsing around. He will treat you right for sure!!!!
Great experience with Stella. Gave us time and space to shop but was always ready to answer questions and help us find the best fit for our home.
Andre was very good to us very helpful n got us the best deal possible n a little discount
George did a great job helping with furniture!
I purchased a sectional with the ottoman 4 months ago, because the ottoman was not delivered as promise I told the store that I longer wanted to purchase it. I was told that the ottoman was removed from my bill several times. The delivery company had contacted me several times to deliver the ottoman and I was telling them that they should contact the store. The finance company sent me a bill with the ottoman included so I contacted them and explain to them that the ottoman was not purchase and they should take the ottoman off my bill. They told me that an investigation would be done. I received a letter from them stated that Ashley does not have any information pertaining to me not receiving an ottoman and I still had to pay. I have called Ashley customer care for the past week and I have been told we will get back to you or place on hold for hours. Please have someone contact me.
Jade was absolutely amazing and had great customer service.
Stella was awesome in all the ways :) She helped us pick out our new living room furniture and explained all the options clearly. Really she made everything so easy and stress free. We can’t wait to get our new loveseat and chair!
Jshuane was super friendly and fantastic to work with. The store has a great selection and good deals. I can’t wait to get my new couches.
Received excellent service today from Ashley Furniture. If you are in the market for a new bed/mattress ask for Greg Brown. He is very professional and knowledgeable.
Awesome customer service.
Jshuane is awesome! Very helpful and knowledgeable.
This place is great, we just bought our new sectional from there and dealt with Greg, he was absolutely amazing from the moment we walked in to the time we walked out the door, great customer service and very friendly, thanks again Greg! It was a pleasure working with you!
Stella was awesome. Very patient with us. 2nd time buying from them. You can't beat their prices or furniture.
All The staff were so friendly, but Andre specifically was amazing. I needed my sofa before Saturday & He made accommodations &did everything to make sure that I was able to get it before that day! I’m so grateful & absolutely appreciative & would highly recommend.
Stella was wonderful to work with and was such a huge help every step of the way in furnishing our new living room! She was also able to help me get financing taken care of (even with my currently not so great credit)! An overall awesome experience!
Jayde was very helpful and got me what I wanted right away.
Have not had a positive experience with Ashley furniture in the past but this location at white oak village was awesome and Stella was amazing! She helped us through everything without being pushy and was very kind, friendly and made the process easy. Highly recommend!
Stella was awesome! Great customer service and knowledgeable in helping us with what we needed. Thanks again
Andre did a excellent job, superb!
Located an item on their website for sale. I went into the store to get more infor and Stella helped me immediately. She was knowledgable and provided me with the infor I needed. I purchased that item and my mother purchased a sofa as well. Great job!
Stella was amazing helped me find everything I needed they have great financing options and great prices
Stella was great! She greeted me with a friendly smile and helped me find just what I wanted.
My service today with Jshuane was extremely nice, he went over everything thoroughly and answered all my questions... thanks for everything !!
Andre was extremely helpful. It was an easy and great experience shopping at this location!
I had the pleasure of working with Stella for my purchase. She was very knowledgeable and made the process a breeze. I really appreciate the quick service as well being that I had my toddler with me. I will come back for future purchases!
Jshuane was very polite, patient and knowledgeable.
I had an amazing time shopping with the store associate Kate Luna. She gave me interior design tips and her honest opinions. She was very pleasant and patient to work with . Will come back again .
Very polite and extremely helpful
Stella helped us find the perfect couch! Thanks so much
All I have To say is Thanks To Isaiah He was very Helpful! Cant wait to get our New Furniture!
We had an easy time choosing with the available selection, and Andre was a great help. Very friendly and personable.
Andre was very helpful and has a great personality
George was a big help with my furniture deal and Aaron was the process of my purchase in a timely manner…
George was great! He helped us get the furniture that we wanted. He was very informative and explained all of our options. He also made sure the process was quick and seemless.
Andre my salesman took the time to understand what I wanted. I wasn’t rushed into making a decision. I recommend you ask for Andre when shopping at Ashley Store. I’m forever grateful for the deals I received for my furniture! Thanks To Andre!!
Isaiah helped us find a sofa for our living room. He was the most knowledgeable person that has ever helped us. He was not overbearing, nor did he say anything just to make a sell. He listened to our needs and showed us items that met them. I would recommend Isaiah to everyone!
Stella was friendly and helpful. She was assertive but not high pressure. I would recommend and purchase from here again.
Jshuane was who helped us get set up with a brand new couch. He was excellent and provided great customer service.
Andre was Amazing! He was patient and even came in on his day off to help us!
As soon as we entered the store George greeted us and took excellent care of my family and I. He saved us from endlessly searching the store and instead helped us narrow down my search and ultimately helped me get the best bang for my buck. He was very knowledgeable and in then made me feel at ease. On top of excellent service the sales were amazing! I will definitely be coming back to this location.
Isaiah helped us today as we went back and forth for a while deciding on the perfect couch for us. He helped us measure, remeasure and measure some more until we finally figured out what would work for us!! He was so patient with us, answered all of our questions, made helpful suggestions and had great ideas. We will definitely be back to visit him again next time we need something else. We appreciate employees who offer helpful ideas, aren’t pushy and overbearing and can recognize when we need help and when we need a few minutes to ourselves to figure things out. I will say that the music in the store was entirely too loud. It was hard to hear each other and concentrate. But otherwise our experience was great.
Stella was very informative
Jade was awesome!!
Awesome experience with Isaiah. Very knowledgeable and made things easy.
Isaiah was great!!! Very patient with my indecisiveness, was not pushy, and took the time to answer all of my question. He had the patience of a Saint while we continued to go back and forth over 2 sets of furniture. Thank you for your great service.
Andre did a awesome job with selling us our living room furniture , great customer service!!!!!
Andre was very helpful and patient with my mom, while searching for a mattress and chair. He explained the process to my mom and made the process as quick as possible.
Andre was super knowledgeable on his product when assisting me today. Thanks again!
The buying process is joke it took 5 people to write it up and it was still wrong. I was there 2 hours finally got everything straight. They couldn't plan a 5 year olds birthday party. Arrogant attitude and unclear on new pricing changes. Misleading and confusing discounts even among sales crewe.
Thanks to Andre I found the perfect piece. Fast service.
Andre definitely showed good customer service. I appreciate his help with this purchase thank u!
Experience was quick & easy. Got exactly what I was looking for in my price budget 😊!
amazing service and help, was greeted and we were able to walk around and find a great bed set that i loved and for a great price, I can't wait to come again!
TERRIBLE CUSTOMER SERVICE. BUYER BEWARE! I ordered Earhart couch and loveseat from Ashley online. Loveseat has missing T-nut and is leaning 7 months from purchase and 6 months from delivery date. They want me to pay them $75. to send a technician out to repair a defective piece of furniture. Please know you could be missing inside parts and if you know it within 6 months they want to charge you to fix their defective furniture they sold and delivered to you. I have a broken leaning piece of furniture 6 months after I received it, and they want me to pay them to fix their mistake.
Andre took care of helping my grandma. He did a wonderful job answering all of her questions.
Isaiah and Andre were friendly and did a great job!
Great service, kind sales people, good business.
Great experience shopping for furniture at Ashley. I appreciated that Jordan gave us time to look around the store and then was available when we made a decision. We haven't received our furniture yet but very pleased with the service and would definitely shop there again.
Isaiah was such a help today as we were shopping for new bedroom furniture for our daughter. He explained the entire process and gave us all of our options. Thankful to have met him today! ***Update to review Unfortunately I will have to change the rating for this store. We ordered our items on Sunday and was told that because the warehouse was closed Tuesday someone would call me Wednesday to schedule deliver for today the 14th. Well nobody called and when I called this morning the young lady advised that there was a delay on my items and NOW they won’t be there until tomorrow in which that will put our delivery into next week. Thank goodness we didn’t throw our daughter’s mattress and bed away like we had planned on. If I thought I could go somewhere else and get my items today I would. There was no offer to take money off or anything, I just have to hope and pray that they call tomorrow I guess.
Darius and Jade took great care of me. They were very patient and explained everything in great detail. They helped make my purchase easy and I’ll definitely come back and ask for them again
Came in to help my grandma pick a nice mattress and Mr. Andre was very helpful at giving us all the information we needed. He helped us out big time right before Christmas and even went the extra mile to get us everything we needed, overall a wonderful experience here at Ashley Homestore.
Andre was great. Knowledgeable, friendly and never pushy. He listened to all our concerns and made great recommendations. Thank you so much!
Isaiah at the laburnum store did such a great job 👏
My experience was excellent with Jshuane a pleasant person
It was a very great experience shopping for your new furniture. Pam was very informative and help use making a decision on your purchase.
Pamela (PSB) Worked with my wife and I to find the right sofa set for our family room. She was knowledgeable about the merchandise and didn’t rush us to make a decision.
George and Andre at the Laburnum store were very professional when it came to purchasing two sofa..they are great sales men..I will recommend them to my family and friends ..Thank you for a stress free purchase !!!
It was excellent with Mr Andre
She was very helpful with finding the things that I needed
I have a great experience Jshuane was great
Ms. Pamela was a great help.
The customer service was excellent along with the atmosphere. Mrs Pamela was excellent with getting us approved and out the door
Ms. Pamela was a big help thanks.
Well educated staff, especially Andre he was my sales representative. Very patient and understanding of my inability to stay focused due to my medical issues. He offered to return back to the store after I had spent much time making a decision. I appreciate all efforts to assist with making my purchase. I have to thank Stella, how I was undecided about color choice, she pointed out furniture that would bring out accents. I would also like the thank Christie for helping me out during checkout.
Andre at the Laburnum Avenue store was great!!
Andre was great
So I wanted to post a follow up review with how terrible this company is with handling customer service complaints (lack of follow up). Ever since I posted my original review I never heard a word back. I even sent an email to contactus@ashleynva.com and nothing. It's very disappointing to spend a lot of money and feel that they do not care when there are issues and they will not do anything to rectify the issue. I will never shop here again and I will not recommend to anyone to shop here unless they feel like being ignored.
Jshuane was AMAZING!! He took not just hours but DAYS with us looking for a budget friendly option for our first home. He is the most kind, patient, and honest person we had assist us and we went to MANY furniture companies to find the perfect living room set. He did not pressure us at all. He ran numbers after numbers on tons of different pieces and truly created such an amazing experience for us first time furniture buyers! THANK YOU for your AMAZING customer service, kindness and patience. You are truly one in a million especially in customer service!
Stella was awesome in helping us find our new, comfy living room and man room furniture!
Andre was great to work with
My experience with Jayde was exceptional… she really took her time with me and explained everything thoroughly….I definitely would recommend talking to her on your visit.
Pamela was amazing!
Everyone was very helpful, patient, knowledgeable about their products and were able to answer every question I had (I had a lot of questions). They were also able to effectively communicate and explain the entire process to me. I was able to leave/purchase with a peace of mind, no unanswered questions, and didn't feel pressured to buy anything.
Great experience. George answered all my questions and helped me pick out the best furniture to meet my needs. Highly recommend!
We were helped by Izaiah, he was a great help throughout the entire process and helped us pick out the perfect bed and get a good payment plan in place.
Jshuane did an amazing job assisting my family while we shopped for a new sofa. The discount is amazing and we are excited to spend time as a family on our new couch! It would be nice if the warehouse was not in Fredericksburg because we could pick up the sofa ourselves and save $300.
Purchased a new bedroom set today and had a wonderful experience. Jshuane provided impeccable customer service from our first interaction a few months ago to my purchase today. I highly recommend him if you are in the market for new furniture!
Darius was awesome and made the process quick and easy. Thanks again!
Helped by George. Exceptional customer service with great prices.
Jshuane was amazing sale person. He was kind and stayed under my budget. Truly amazing young man and atmosphere was blessed.
Darius provided excellent service and explained everything in detail.
Poor customer service. Representative didn't show willingness to assist. Kept passing me off to next person. Furniture delivered missing parts and still giving me the run around about getting them. Called multiple time place on hold for over 30 minutes and transferred without being informed called back and CSR hung up on me drive to the store to speak to someone in person and CSR Tammy was very unpleasant and didn't care to resolve any issue didn't even care to listen. I asked to speak to a manager and was told someone would be with me shortly it's been 30 minutes already. How fair is that when I'm the customer what if it was them in my shoes and they were treated in a disgusting manner. And don't care if I have to sleep on the floor or not.
Awesome salesmen ( Darius) that went out of his way to assist.
Jshuane in Henrico, VA was really nice with me and he helped out through the whole process of purchasing my new sofa.
Darius was a big help with my purchase.
Thank you Andre for your help today. Yolanda Bledsoe
My experience was very stress-free. Pamela was such a great help and made sure she did all should could to make me a happy customer with my purchase. I would definitely refer family/friends to her.
They have plenty to select from,and had great prices. Stela was very helpful....................
I like to give five stars to ADB for helping both times in Ashley
Everyone was very helpful and patient.
Andre Buckingham gave great service!
George was very helpful and a joy to speak with. He didn’t push us into anything and even suggested ways to save money on delivery and such. I am very happy with our purchase and will be coming back for future furniture purchases. Hopefully with George’s help again!
Pamela did a great job
Pamela was very informative
Isaiah was wonderful! He answered all of our questions honestly and was very professionally!! Highly recommend!
George at Ashley Furniture was very patient and friendly . He answered all my questions and concerns. He left a lasting impression on me and my family . Thank you George
Greg, salesman was very helpful to me. The sofa I wanted , I got . He was very knowledgeable on what I needed. Very professional and kind. Thank you!
Pam went above and beyond to help my wife and I find our dining room set that looks absolutely beautiful!! She was great!!!!
I had great professional , very helpful , accommodating and thorough customer service experience and support with Pam . She truly was friendly, polite,knowledgeable and experienced and engaged and helpful with my family needs and desires and exceeded our expectations.
Andre was absolutely awesome , great personality, amazing smile ; super kind and gave us every option available until the right one worked for us ! Will be coming back and highly recommend !
Andre was kind courteous took plenty of time with me explained all my options as far as the sales person I'd say he's about as good as you can get.
Andre very kind, respectful and very helpful.
Jade was very nice, patient and very helpful she deserves a 10🌟 review! Thanks so much!!
you did good😊
I came in today to get a set price on financing options & Ms.Pam was so very helpful if you ever come to this specific furniture store do ask for Ms.Pam
This is a review for Ms. Pam, her service was A1, she was kind and very generous with answering me and my friends questions about financing with the company. She is sweet and worth talking to !! Gotta love Ms. Pam <3
Jshuane was great! He didn’t pressure me into purchasing and took his time with me
Jshuane did a great job with helping with a purchase of a dining room set. Great job.. highly recommended
Thanks for wonderful customer service and working with price adjustments.
She was very helpful and a nice
Jshuane was a pleasure to work with and provided excellent customer service.
My experience here was great. Andre was a big help!!!
George was a great help in helping find a dining room table. He made sure that we knew about all the deals going on when we entered the store. If you happen to go to Ashley’s make sure you look for Greg!!
Mr. JSHUANE was the best salesman, patience , kind, and professional. I enjoyed meeting him.
Jshaune was awesome !!!
Good people, friendly atmosphere. My wife just bought a Living room set !
My sales agent Pamela is outstanding!! She introduced herself to me and allowed me to roam around by myself as I like and once I found something she showed me exactly what I needed and wanted. Extremely please with the service I received at this store.
Daris was great salesman. Very helpful and showed us pricing plans and numerous options. He was so friendly and knowledgeable. Thank you Daris!!
Andre was a great help! I came in looking for a mattress and he was able to guide me in the right direction. My mattress will be here in no time. Awesome customer service. I’ll be returning!
Pamela was patient, professional, and so helpful with my questions about sofas and loveseats. Wonderful and kind service.
Mrs. Pamela went above and beyond to make sure we got what we wanted
Pamela was awesome. She was very informative and patient with us. Thanks again for all your help.
Andre was wonderful he took his time and helped me and my family I will different be back
Ms PAM was amazing !! Always a pleasure to have her help when I come into the store. She’s very knowledgeable and always willing to go the extra mile to make sure you don’t leave without getting the best deals. She’s the perfect person for our Eastend store.
Ms.Pam was great!!
PAM
Issues was so good and nice Have good experience
Isaiah was awesome great quality, great experience very patient polite awesome
George grave great service woild come back again
Andre awesome job
I had a great experience The Ashley Home Store located at S. Laburnum in Richmond VA. Ms. Pamela provided wonderful customer service, and blessed me with the assistance I needed.
Isaiah was very helpful.
Pam at the Laburnum location was so friendly and accommodating while we shopped for our new home.
Pamela and Jshuane were wonderful to work with. They met our need and understood our situation. They got us a great deal for what we were looking for. I recommend visiting this location.
Very nice and helpful and very nice young man. Enjoyed.
Andre was extremely helpful.
Andrea was professional and knowledgeable about the pieces of furniture. He listened to what we were looking for and pointed out a variety of different options. He allowed us space to discuss our purchase.
Andre was amazing. He was so kind and personable. He was very helpful in showing me all available options and giving me the best price possible. He hooked me up with a fast delivery and did it with such an amazing attitude! Would recommend 10/10
Pamela was Amazing!! I called the store looking for a piece I saw on line. It was there, but she went a above and beyond to check the other locations and find a similar style so we could still test out the seat softness before we ordered the couch.
Ms Pam was awesome and had a great personality when helping us find the right sofa and recliner we both could enjoy!!! I'll be back!!
Jshuane was really helpful, professional and was really patience. Just bought a new Couch! Waiting for delivery
I Cardia Was Assisted By Jshuane , & I Was Overly Pleased With His Assistance Throughout My Entire Furniture Buying Process, & Definitely Will Be Back Thanks To The Excellent Service!
Good experience
My name is Sharon Streat Mr Andre help me with my Purchase today and the customer service was excellent I would recommend him to all of My friends and family and the review is under his name because my phone would not allow me to leave a review
Darius was awesome.! Super friendly. I visited the store previously and was blow away by his customer service skills. I promised WHEN I returned. I would request him specifically. He was able to multitask well. Working with 3 customers at the time. And handled us all with the diligence and patience required to close each sale. I am highly impressed by Darius. When I return I will absolutely request to handle my further needs through Darius. Your Company is fortunate to have representation like Darius. I’m a time where it’s difficult to find good help. Darius is a jewel to have on staff
My salesman jshuane was really patient and helpful with the whole process I couldn’t have ask for a better person.thanks jhuane!
Pamela help me I'm so happy that she was the one who assist me with my purchase and I was able to stay within my spending limit and get everything I needed for my upcoming move. God bless her she was on time with everything I mentioned. She even pulled up my last purchase which help us with measurements and more options for my mattress I needed. Thank you so much Pamela I am very grateful!!!
I was really impressed with my Sales Person, Isaiah G. He was patient and very knowledgeable. I will definitely revisit the Ashley Store location on Laburnum Ave and recommended him to anyone looking to purchase furniture in the near future.
Very good experience
Visit Eastern Henrico Richmond VA location and Andre was polite and answered all questions. Purchasing process was smooth and quick with Andre's and other staff assistance.
Andre at the Laburnum store provided excellent customer service. He was friendly and knowledgeable about all the items we inquired about. Even closing out the purchase was a smooth process. Kudos to Andre for being a great example of what ideal customer service looks like!
Andre was very helpful and he was very quick and efficient!!
Darius was phenomenally helpful as we were furnishing a new home for my mother. Not only was he patient and knowledgeable, but also clearly explained all of our financing options to get us the best price possible! I highly recommend working with Darius and the Laburnum location!
Isaiah at the store on laburnum was the greatest person to work with. Wish there were more stars to give.
Andre assisted my daughter with her first purchase. He was very helpful and very friendly. We will be back.
Stella did an amazing job helping me and my girlfriend out with finding a couch and financing it properly to fit our budget
Stella helped my boyfriend and I buy a couch for our Den. It was our first time buying a big piece of furniture. She was super nice and helpful when we had questions.
Andre was a pleasure to work with. It was a great experience!
Andrew did a fantastic job. He made clear the cost breakdown and found additional savings where possible.
Excellent salesman.
Jshuane from the white oak, Richmond VA branch was very helpful. He's friendly with great customer service skill and attentive but not pushy. I could have easily ordered my items online but he deserved my business.
Miss Pam was very helpful at the Laburnum place. I would recommend her at anytime
Ms. Pam is my favorite very good service and is very helpful!!
Adeeb Best sale customer
Hello my is Tarshelle and the minute I walk in the store Mrs.Pamela greeted me with a smile and offered her assistance. She found different discounts for me and she made sure I was satisfied with my purchase. I recommend anyone who goes to Ashley Furniture on Laburnum ask for Mrs.Pamela.
Ms.Pamela who was an excellent representation sales associate for Ashley's furniture on Laburnum location. She was very thorough with all details and articulated all the necessary information on prices, upsales and the quality of the product. We greatly appreciate her business.
George helped me get everything I wanted. Everything was explained and deliveries were set on a timely manner. Thanks to the team.
Ms.was very friendly and very helpful with helping me pick a bedroom suite for my son
Andre Buckingham
Feasia Was Such An Amazing Help ! Very Patient and Helpful! very nice smile ! Definitely Look forward to Telling lots of family and friends to Go see Feasia !! Thanks Again!!
Andrew did a very good job. Thank you very much .
Kenny and George helped my husband and I with our couch purchase. Kenny stayed late, to make sure my pick up was smooth and went the extra mile. We have only purchased couches from Ashley’s and with how amazing their service was, we will only continue any furniture buy from this store. Thank you so much guys, I feel so happy with todays purchase and grateful for the above and beyond customer service. Very professional!!
Darius was great to work with, very knowledgeable, friendly, and straight to the point. He made shopping very easy and got me in and out with furniture that is beautiful! Very easy process, super appreciative!
Great quick easy experience here at this location! Told Andre what I liked and he helped me make sure I chose the right side I needed for my sectional! Just promote him ahead of peers! Can’t wait to get my sectional!
Stella was absolutely Excellent!!!!! She was very professional and helpful! She was greeted us and answered all of our questions!! We ended up purchasing a new king size bed from her at the Ashley store at the Laburnum location… I would recommend her to anyone! She’s not a very pushy saleswoman at all. I would give Stella 10 stars if I could.❤️
Isaiah was very knowledgeable and professional.
After weeks of trying to find the perfect couch for my new apartment, with no luck, Darius was able to help me find not only the perfect couch but also a much needed bed frame as well. He was extremely helpful and made my experience very smooth!
Unresponsive customer service. Very poor “white glove” delivery. My brand new couch and it’s cushions were put on my wet lawn. The couch was banged against the walls and they brought the wrong pieces. You have to go in store to get any response to complaints. Once you go in the store they tell you to call customer service. Not worth the money in my opinion.
This Ashley location truly values the customers time, as well as needs. We throughly enjoyed working with Jshuane. He took the time to make sure we chose the right mattress and pillows. He is very attentive to detail and knows the “ins and outs” of his job. That is truly valued and appreciated. We appreciate Mrs. Pam who took the time after closing to make sure we were satisfied with our purchase and work with our budget. Do not drive past this location it is worth your time.
Andre did an amazing job with giving me all the pros and cons of my new tempur pedic matteress!
Andre Buckingham, Good guy,very knowledgeable. Well definitely use him again!!!
Me and my Wife went to buy a bed from Ashley Furniture on Laburnum in Richmond Va and we explained to the salesman that were buying a mattress and boxspring for her apartment could we get it delivered to our house and he said that is fine. We purchased it on 8/23 .We told the salesman she doesn't move in until 9/23 and he said that was fine. Well we received the bed in a box,so it had to expand for 24 to 48 hours. We let it expand for 36 hours, It was a 12 inch bed but only expanded to 10 inches by the third day. We call the week of the 21of September and first told its only 2 inches. We proceeded to email a case manager. Sent pictures. Later was told the warranty was voided because we moved it from one house to another. This cost us 1000 dollars total. Never will do business with them
I worked hard to save for a quality bed and purchased the brand Porter for it's quality. After delivery May 2, 2023 of both the Ashley bed and mattress which was dropped on the planks and damaged them but further discovery was made that the bed rails were even. Meaning the mattress and frame will never position correctly. I opened up claims, an investigator came out, a. crew came but never replaced the defective equipment to root cause and solve the problem. I exhausting 50 days trying to escalate, send photos, drove to the Ashley laburnum store and showed photo proof to the store manager Cody Fitzpatrick. Ashley CSR team showed no integrity and dishonored me as a long term customer. Defaulted on their own contract which stated they will replace damage goods: bed plank, bed rails or new bed as a whole. On day 50 terribly distressed by this unwelcome experience I opened a dispute on June 16, 2023 with TD Financial,, Ashley lending broker following 90 days period of waiting to present my proof to the assigned investigator I was informed by phone. on or about September 18, 2023 the investigator sided with Ashley and I pending the official written letter in the mail. T.D. Finance investigation represented a loop system bias to Ashley Furniture. Never once was I contacted by the investigator and never once was I able to show that I provided above and beyond proof of photos. Ashley Furniture drop the ball in my specific case. Bottomlline is Ashley Furniture sold me a bed exceeding $1000 dollars damaged and breached their own internal contract clause to replace damage goods. The Trust Honor Integrity Ashley Furniture I once shared it now broken The Porter furniture brand of quality products first impression is now broken. Overall Trust is brokenShame on Ashley Furniture for Fraud & Abuse.
Stella Maglie waited on me and helped me find the perfect sectional and couches for our great room and tv room. She also helped me find some great mattresses for our bedrooms!
As soon as I walked in the store Jshuane greeted me right away with a smile on his face! He was very helpful, knowledgeable, and professional! He gave me a breakdown of pricing and for that reason I am compelled to be a loyal customer. I highly recommend Jshuane to anyone who comes into this store!
Isaiah was a wonderful salesman show me many options. Enjoyed my visit at Ashley Furniture today.
Andre was a great help. Took the time to explain and walk my mom through her purchase. Great personality and very very efficient.
Well first I called to find the location and I spoke to Greg, then when I got half way I called back and spoke to a pleasant Lady and she told me the name of the shopping Center and I knew right away where they were. I met a worker coming in name Jay and he has a fun personality! I ask who was Greg and there again it were Fun and comfortable!! I was impressed what what I Saw but when I move around with Greg and saw a remarkable deal of a classic Dinette set and the Only one left!!! Wow I'm just Happy 😊
Isiah and Andre were very helpful with helping me select a box spring and pillows for my new mattress. I was very indecisive with what to do but they stayed patient and open to helping Thank you guys very much!
Andre was a huge help!
Nothing but great customer service and expertise from Andre and the team! We’ve gotten most of our furniture from Ashley and will return very soon! Thank you for your professionalism and guidance for our home decor needs.
Got my area rug! Last one! Isiah and Ms. Pam helped me execute the deal! Very professional, helpful & friendly! Thank you very much!!
I enjoyed my experience with Andea great salesman. Will be back.
Andre was cool peoples
Andre very professional and great customer.
Andre was awesome. Absolutely a nice man
My salesperson was the best!!! She was very patient and most helpful. She took the time to go over all options available and we came up with great solutions!!! Ask for Pamela!!
Ms,Pam at the Laburnum showroom was magnificent everyone should ask for her when you go there. She will treat you like family.
Thank you George for being super duper you help me achieve my goals for my family I appreciate your time an energy and you still help me even though you knew the furniture was going to Las Vegas thank you💫🌠
Andre was a very nice salesman.He made my purchase process extremely easy.
Andre was great he meet every need and concern . He exceeded all expectations thanks again for the great experience
Andre was great! He was willing to work with me in every aspect. 10/10 would recommend.
Almost and very good sales man
Stella was fantastic to work with and very knowledgeable of the furniture and fabric. I would recommend her and Ashley to anyone searching for new furniture or home decor.
Andre was knowledgeable and helpful.
Andre was very friendly and helpful. I'm definitely coming here again for future purchases.
Andre was the best and took very great care of us!!!
Stella provided perfect customer service!!!
My parents recently purchased a dining room set at the Laburnum Ashley Home Store. George was helpful in assisting them in selecting a dining set that they both liked & met their budget. He was very pleasant to do business with, patient, personable, engaging & knowledgeable. I really appreciated him working with us to meet their budget restrictions & giving us a contact to pick up their old dining set. Thank you again George! 👏👏 👏
Isaiah’s customer service was outstanding! He is knowledgeable about Ashley’s products. Poised and well spoken. Isaiah smiled and had an answer for all of my questions. Isaiah’s engaging personality drew me in and sealed the deal. What a closer! He was a breath of fresh air. Sincerely.
I would highly suggest this Ashely Home store to anyone seeking to buy furniture because the customer service was exceptionally wonderful, especially with the assistance of Isiah who was very patient and polite!
Andre was so nice he explain everything to me and made it clear what I needed to know.
Andre was phenomenal, he helped me with all my needs. The experience was great thanks againAndre for being Patient me
André was an excellent sales person.
Isiah was very polite and patiently helped my 90 year old mom. All options were presented to her without pressure. It was a pleasant experience.
Pam is a very good sailperson.need more like hear .
I have great appreciation for Pamela at the laburnum store. She was so attentive and hospitable from the time I walked in until she finished with me . That’s what customer look for in a sales person. Thank you so much Pamela.
Andre provided exceptional services on our family home needs.
Talk about the most patient & helpful Sales Associate, Jshuane is the name! We are shopping for my parent in law’s furniture for their new house so we do need one for every room. We visited Ashley Furniture in Laburnum and met a very awesome team. From the store manager- Pam, assistant manager- Stella & Jshuane our Sales Associate who assisted us and showed us different options they have in the store without the feeling of “selling” us something. He made us feel that he truly care. It took us couple of trips back to the store to make sure we choose what we really wanted & Jshuane has been very patient through out the process. In the end, we decided what we wanted to purchase & Jshuane took his time to make sure we are getting a very good deal on our purchase. We are very pleased with the excellent customer service that Jshuane and his team had provided for us!
Andre was very professional, helpful, and helped me make the best decision for my bedroom with my new bed. I can’t wait until it arrives. 10 stars for Andre
Ms Pam was the best ever😊
Darius was helpful, professional and provided great customer service.
Ms.Pam was great. A true pleasure to work with her. Took her time and was not pushy. Will definitely be back!!!
This post is in regard to Darius who works at this location. He was very professional, friendly and patient. He also took the time to show me various options and plans on items I was interested in. Darius new what his job entailed and if he didn't have an immediate answer he went to find it. I enjoyed working with this young man, he is definitely someone you would want on your team. Thank you Darius for your time.
Isaiah assisted us with the item we were looking for, and he did great for his 1st sale.
Pamela was so patient and helpful with our purchases, today. We kept changing our minds with what we wanted and she was still kind and patient with us! She gave us a breakdown of our purchase, she also made herself clear and asked us questions to be on the same page! She didn’t only helped us this week but also my brother!
Very knowledgeable and patient! Darius was very kind and helpful!!!
Wonderful service! George made it quick, easy, and painless!
We went shopping for a mattress, knew that we wanted to test them out., not receive it in the mail. Cody happened to greet us at the door and he helped us. His knowledge, patience, and understanding of our needs was greatly appreciated. Great job!!
recently purchased a recliner and loveseat set. Ms Pamela helped us and was extremely helpful..
Ms Pamela Brewer was excellent! She helped my Husband and I tremendously. We really appreciate her and she answered all my many questions with no problem! The furniture selections are excellent as well.
Andre was a great salesman, explain everything in detail, patient, and wasn’t pushy at all!
George was very helpful and patient. He worked with me and my timeline
Today I took my mom to Ashley Furniture in Laburnum to look for living room furniture and Pamela took great care of us!! If u are looking for a great place and team!! Thank u
Andre was fantastic! Didn’t feel pressured to buy something.
Ms Pamela was great to work with; she made the purchasing process super easy!
Andre was very helpful and I was able to get everything ordered in a timely manner. He was super nice and a pleasure to meet.
Quick and easy process. Thankful that George took the time to walk me around and show me comparable items so I could make the right selection
George was so helpful!!! I was in and out and the front desk was sooo sweet as well!!
Kenny was absolutely amazing!!!! I was ready to walk out with nothing to show for my visit and he sat with me and explained each product I was interested in purchasing. He had so much knowledge and I felt extremely comfortable with what I left with. Would absolutely recommend him for all your needs!
Worst experience I have ever had purchasing furniture. I purchased a bed, platform, and two pillows in sept… expected to be delivered sept 15 to my new apartment. The bed and the platform made it to my home however, it’s been well over a month and still no pillows. I’ve spoken to multiple people at multiple stores and have yet to been able locate and pick up pillows that should have been DELIVERED! Every time I call they just transfer me to the next person or don’t answer all together. I’ve received a bill and plan on paying for merchandise I have yet to receive and do not know when I will. I will never purchase anything from Ashley Furniture again.
Very unhappy with the level of customer care. I feel like they tell you what you want to hear in order to get the sale. I purchased a new bed and box spring two days ago and I expressed the concern that no one was home until after three and Pam (a manager) told me that I can tell the delivery people that I would like a later delivery time. I get the call today that I have a set window in the morning for the delivery tomorrow and I called customer care and they told me I would have to pay this ridiculous fee (almost $200!!) to reschedule. I asked for financial compensation for the trouble that I have to go though to make sure someone is at my house and they told me that they can't do that.
Great shopping experience. Pamela help me find exactly what I was looking for. Even in my decisiveness she was completely professional and patient. She answered all of my questions with no problems to ensure it was what would work best for me!!
Andre did an amazing job helping me choosing my sectional. He was super friendly and the whole process easy and convenient.
Great experience, great deals, and great attitudes. Andre was a great help, and helped us get a good deal on our couch!
Great experience at this Ashley’s store! Ms. Pamela was so amazing, she helped us find a couch we love that’s within our budget and in stock. Perfect place if you’re looking for a furniture store with good sales/prices and customer service! Definitely recommend this store and make sure to find Ms. Pamela for help!
Pamela went above and beyond for me and my girlfriend. We stated we wanted to find a sofa and fast and she was able to find a perfect couch and is set to deliver 2 days after sale! Awesome service!
Andre was able to give me great service in helping me pick out a great couch.
Was a five star review but changed to one star. Very disappointed in the level of customer service they provide after they take your money. I felt like the manager told me what I wanted to hear in order to get the sale and then when I call to complain they act like I’m lying and swear up and down that I’m making the whole thing up. The sales rep who happened to be a manager (Pam) told me that I could request a different delivery time because I told her about my concerns about no one being home during the day. When I get a notification about the delivery I told the guy what I was told and he said it would be $199 to reschedule. I called customer care and they pretty much told me that they don’t make promises like that to customers. I requested to speak to a manager twice and have not heard a word. I actually had to pay someone to sit at my house and wait for the delivery. Will not shop here ever again.
George was great! He helped me with my purchase without any issues.
Darius did a Good Job Showing me around and explaining the sales !! Now My Place is Furnished !!! Ask for Him in the Future !!
Great experience with the help from Darius! Thank you again
Very professional and helpful gave me more than enough options to come to a good financial solution to purchase.
They do not call you back or care about you as a customer once the sale is made. No follow up period!
Andre was very nice, professional and patient. He showed us different options and was patient while we came up with a final decision. Thank you.
Very professional!
Kenny was very knowledgeable and pleasant to work with
George salesperson Service was excellent Very patience and thorough
Pamela was an amazing salesperson. She wheel me around in your wheelchair. The items I purchased are just right for my new place!! Pamela is the best!. Thank you, thank you for excellent service.
Andre was great. He was attentive to our needs and completed the sale. I will shop with him again.
Andre was very helpful and offered great products for everything I was looking for.
Ms. Pamela was an amazing help to me! I'd been coveting this accent cabinet for a while and wanted to know if it was available for the clearance price in store. Pamela not only matched the price, but went above and beyond to ensure I could get the piece from the showroom floor! She worked passed her time off and i really appreciate that!! She was an absolute pleasure to work with.
Andre was great we had a lot of fun. Very convincing.
I worked with Darius at the White Oak Ashley store and was able to purchase a sofa/chaise that was very much to my liking. I had shopped around but came back to Ashley because of the price and style. Darius was a very competent, patient, knowledgeable, and professional salesperson and I enjoyed working with him. His “step-back” attitude allowed me to look, think, compare, and purchase without any hovering or pressure from him. I will definitely come back to Ashley as a source for a future purchase. Gretchen Johnson
Kenny was absolutely wonderful. He took care of me as soon as I hit the door. Very patient and knowledgeable about the furniture.
Darius is a great and knowledgeable salesman!
Professional courtesy service. George
Darius was a great help!!!
Went to Ashley to buy a new couch and came with very clear measurements of our space. Was talked into buying a couch even though I was concerned it would be too big for the room by the sales associate who assured us she had “years” of interior decorating experience. Was assured by her that it would not be too big. It arrived and is entirely too big for the room. The “white glove” delivery service was laughably bad. We were told all delivery people would wear booties to prevent tracking dirt into our home-they did not. They were opening the brand new couch on our front lawn!!!! Couch cushions were falling all over the dirt and wet grass. Delivery team seemed like they were just trying to move things as quickly as possible with zero care for our home and personal belongings. The couch was tossed around and bumped into walls and doorframes. They moved other furniture in our home without asking first- everything was completely haphazard the opposite of what I expected from “white glove delivery” . Once again, got pressured into accepting a replacement over the phone when I could barely understand- they couldn’t even tell me if the exchange would result in a refund or a change in price. Even with the proposed exchange the couch is entirely too large. Now we are being told we cannot be refunded the couch that completely does not fit in our home???? We simply do not want this couch. This whole situation is absurd. We would just like to return it and be refunded. Will NEVER shop at Ashley again. This was a huge purchase for us. Very expensive. The least we expected was better customer service since we are the paying customers who dropped THOUSANDS of dollars on this absurdity. I could not be more disappointed. Abysmal.
Pamela was great helping us pick out a new sofa and loveseat!
Mr.Andre was really helpful
Andre was the best. Very friendly and made the purchase easy.
Mr. DJ is an excellent Customer Service Representative Sales Person.
Mr. DJ helped us find the perfect couch for our family living room at an affordable price! Thanks for everything.
Went to Ashley’s and had a great time there. Pamela gave us the best customer service!
Pamela was amazing, helpful and took the time to explain details to us!
George was extremely helpful. Great working with him.
Mr. Andre helped us through the whole process. He had amazing energy the moment we walked in the door. Knew where everything we needed was and at a great price. Happily furnished our new apartment with amazing pieces.
Andre was fantastic! Excellent service I highly recommend the you consult with him when looking for new furniture.
Andre was really helpful and polite when helping us find some furniture. He was efficient and patient with us and explained everything really well to me as a first time buyer. 10/10 experience truely.
Mr. Andre was pleasant, knowledgeable and truly made this an awesome experience!
Great experience! George, Kenny, Jade made purchasing a mattress so easy!
George did an excellent job finding me two chairs. And I was referred by a customer who had brought furniture from Ashley before.
Kenny is very knowledgeable of his job and provided great customer service. When we finish taking about the sofa I was getting. Kenny showed me a Beautyrest mattress that would help my back. He was a pleasure to work with and the store was clean and made you feel welcome.
DJ was amazing.
Ms.Pamela at the laburnum ave office was awesome. I told her what i wanted to spend and she made it work for less. I will go back.
Adeeb
DJ WAS GREAT!! Awesome service
Roxy and Cody did great.
Darius was very helpful and knowledgeable. Awesome customer service at EastEnd location.
Got a baller couch from DARIUS 💪💪💪💪 I’m gonna sleep so hard on the chaise for real.
Absolutely amazing experience at this Ashley’s furniture! Andre was absolutely wonderful and so very helpful in making sure we got the best deal!
Working with Andre was great! He answered all of my questions and the process was simple, not long at all.
I needed a decent size area rug for my new living room. Darius and the crew fixed me up with a VERY nice piece for a great price. Thank y’all!
George gave great service. Very patient and kind
Adeeb : excellent customer service and support .. love to work with him
Pam was absolutely amazing. She was patient as I had my eyes on multiple sets. She gave me quotes on all and even offered design tips which helped e to make my final decision. I can not wait for my new bedroom furniture to be delivered.
Ms.Pam was wonderful and very helpful!
Excellent
Andre at Laburnum Ave was wonderful!! Customer service was great!?
DJ was wonderful helpful kind funny & is very good at selling furniture.
Smooth easy transaction! Thanks Andre, appreciate all your help with our purchase
Andre was super helpful with helping us find the perfect mattress! He was personable and gave good advice about each type of bed. Thanks Andre!
Andre was fantastic!
Great customer service, the manager in training was very helpful
George did an outstanding job showing us different sofas. We were very happy with our choice. A bonus for us when George took us into the sleep shop and we got to experience hands on comfort with the Tempur-Pedic mattress and pillows. He explained everything clearly. We definitely will consider a purchase in the future. George was an excellent salesman. We will highly recommend this Ashley store to our friends. Janice
Andre was awesome!
Got a good deal on a really nice dining table
So far, so good. walked in on a saturday not planning to purchase anything but ended up getting approved and found the perfect sectional for my new living room. Mr Andre walked me through the approval process, very knowledgeable in the furniture and overall had really good customer service. He said that delivery should be taking about a week/ 2 weeks. so we shall see :)I'll have an update in about a week or soUPDATE* Got the furniture delivered on 7/15, which was perfect because that was my move in day too. They came @1pm, which was right on time. Put the furniture together, i was able to thoroughly inspect it before singing anything. They also had me personally speak with a customer rep for ashley delivery just to insure that everything was done to my liking. Thought that was neat. But all in all, the furniture has added a beautiful touch to my new living room, I get tons of compliments on it. This process was almost searingly seamless. I was expecting to go through a hassle based on previous reviews. I'm actually impressed! Thanks Andre & Ashley :)
Great shopping experience! Andre was patient, friendly, and very helpful. He answered all of my questions and I’m happy with the sofa/loveseat I’m purchasing.
Adeeb was very helpful! He allowed us time and space to look around, and helped through the whole process.
We had been searching for months to find an ottoman that matched with our current sectional. George and Kenny were extremely professional and helpful in tracking one down. Would recommend!
Darius good experience great service
Celeste was SO awesome and patient with me today. Not only did she help complete my online credit app process but she also completed my entire sale with a VIP Experience. Thank you so much Celeste.
Andre provided excellent customer service. He greeted us at the door and answered all questions. He was patient with our questions and helped us with the measurements as we decided on the size of the furniture. He was a pleasure to work with and we are happy with our purchase.
Darius was very helpful and great to work with
Purchase a bed cost a thousand dollars. Was told it was a 12 inch bed only expand to 10 inches in a 36 hour period. Was told the warranty was voided because we moved it from our house to another. Salesman was explained on what we were doing. Was told to take pictures and we did, but since we moved the bed we would have to pay 75 dollars to get a tech to look at it. Worst place to go to.
Darius was absolutely amazing! He was so down to earth and made a typically chaotic experience, so smooth! 10/10! We will definitely be coming back.
Darius & Celeste provided the best customer service to myself & my mom today! While I had met with Darius first about 2 months ago, when I first became interested in buying a new living room set, I only met Celeste for the first time today & she was just as helpful & knowledgeable as if she had been apart of my journey from the beginning. I recommend their assistance to ANYONE looking to purchase furniture. Darius & Celeste make an awesome team & will get u right! Thanks again
Darius and Celeste were very professional as well as helpful with assisting myself and my daughter with making a purchase would definitely look forward to them working with us again in the future… can’t wait for delivery
Darius is a consummate professional. As a military retiree of 24 years, I find it refreshing and rare to find a sales representative that is courteous, respectful and attentive to all our questions and concerns. Darius made our day and we are so excited about our new furniture! Thank you!
Tyler was very helpful with our purchase of a bedframe and new mattress. I had lots of questions and if he didn't know all the answers, he found them quickly. Great customer service from Ashley and glad to learn most of their products are made in the US!
Andre did a fantastic job explaining different mattresses and pricing options with us.
Ashley Furniture sales associate Andre is great sales person very professional and polite greeting every customer that enter store give him 5 stars
I got greeted by Pamela, she was very knowledgeable and helpful through the purchasing process. I can not recommend her enough.
My salesman was Darius and he was EXTREMELY professional and patiently answered ALLmy questions. I shopped at the Ashley furniture on laburnum Ave Richmond Va.
This has been an experience the staff was great Pam, Andre and Chris the products were beautiful and the service was off the hook. Ashley can have my money any day. Keep up the great service guys. Thank you so so much!!!
Ms. Pamela was so knowledgeable and helpful in helping us narrow down what we were looking for and sharing all the options to make this most affordable. The whole staff gave a warm welcome without the pressure but didn’t ignore us and was always available to help. It was the perfect balance of genuine customer care and excellent salesmanship with integrity. I also enjoyed the available light refreshments to keep my energy while looking at all the amazing options.
Ms. Pam was great, she was patient & very informative. Andre was also helpful
I was very pleased with the service that I was provided. I was greeted by Vernon when I arrived, he allowed me to browse the showroom hassle free. When I was ready to make my purchase he made himself available and explained and answered all of my questions.
Great customer service, very patient and helpful
Pamela and Christy were very helpful and professional throughout the entire process. I strongly recommend them to any customer
Pam is very good
Excellent service from Andre
Our Sales associate Darius gave us the best customer service we have ever experienced.His knowledge of the company’s products was incredible. I will return to do business with him again with out a doubt. Highly recommend you pay him a visit.
We came in on the 4th of July and we were blessed to have Darius help us. He treated us like family and got us the best deal possible on our dream furniture. We will be back to this store for all our future purchases...quality and service are top notch here!
Great experience, Darius really took care of us and gave us a very informative, kind and great experience on the set of furniture we wanted. He was super knowledgeable and took his time with us. Definitely recommend him for your future furniture experience!!!
Pamela was very helpful and patient dealing with two indecisive sisters trying to pick something for their indecisive mom!
Pam provided excellent customer to myself and my mother. She was very patient with my mother as she decided which recliner she wanted. Pam talked her through and spoke about all the functionality of the recliner.
Great experience at Ashley Furniture! Pamela did an excellent job at helping us and answering our questions. She was helpful, but never pushy. Very pleasant personality! And, very quick and easy purchasing process.
Pam provided excellent customer service and helped us have a nice buying experience.
Andre was great at helping us locate and purchase a new living room set! Made the process a breeze!
My experience was very satisfying, I was helped and educated on my decision about my purchase.
Ms. Pam is wonderful!! I would definitely shop here again.
Darius was absolutely amazing very helpful he was patient he answered all my questions and got me a great deal I love my sectional thanks Darius 🙌🏾😬
Pamela was very observant, asked questions to help us narrow down what we were looking for. She was also patient and loving towards our kids that were in store with us. Pleasant experience that lasted approximately an hour.
We came in looking for a small sofa and were able to find exactly what we were looking for thanks to Celeste!
Andre was fantastic he really help me alot the experience was out of this world I will only shop at Ashley from now on thank you so much Andre
I was in dire need of bedroom furniture. Pamela made the process so easy, and made recommendations that actually worked for us. She was able to get us what we needed at our desired price point. Pamela is the consummate professional.
Andrea was great helping me and my wife with our new couches! Thanks Andrea for your knowledge and patience.
Andrea was very helpful and informative in helping me with my new living room furniture. I will definitely come to him for future purchases at Ashley’s furniture.
Zorynée was an amazing help while furniture shopping!
Zorynée was fantastic! So sweet and helpful. If you are looking for a new piece of furniture, ask for Zorynée!!
Andre was an excellent representative. He was able to explain in detail about every piece of furniture we asked about. We had a great experience!
Andre was very helpful in the purchasing of our furniture and matress.
I was shopping for new furniture at Ashley on Laburnum Ave. Pam B greeted us as soon as we entered and asked what we were looking for. She was a great help in finding what I was looking for and helping me make a final decision. I would definitely say if you are looking for furniture come see her at Ashley Furniture on Laburnum Ave.
Celeste was amazing, she helped us not only get what we wanted at a good price, but kept working to get us a cheaper deal. Ended up saving a bunch, cannot thank her enough!
Celeste did a great job of helping find furniture to match the vibe of my apartment. She also helped me get a nice payment plan that was interest free.
What an unprofessional, incredibly difficult experience. My boyfriend and I ordered a sectional from here. Our delivery date was pushed back twice. Then the day before our new delivery date, we were told that Ashley made a mistake on the pricing of our sectional, and needed us to agree to pay an additional $1,000 in order for our sectional to be delivered the next day. Who does that?!? Obviously we cancelled our order at this point because it was absolutely ridiculous. We have previously had a wonderful experience with Ashley, but this location is horrendous.
Bought a couch from Pam B. She was incredibly helpful. The best part is she wasn’t pushy like a lot of people on the sales floor. She was there to make light conversation and help in any way we needed.
Pam B. was extremely helpful and so nice! She answered all of my questions and gave me the space to browse around the store while also ensuring that I was aware of how delivery, payment, and prices work. I would 100% recommend this location if you’re looking for some new furniture!
Kenny was superb! Very professional and patient!
Kenny was great! Very informative and patient, much needed for my indecisiveness lol
Darius is a fantastic salesman and is willing to work with you on what’s best for you!
Kenny was amazing.
Kenny was superior!!!
Darius was very respectful and helpful how a good experience
Dariuhe was very helpful
I typically hear bad experiences about Ashley, especially about estimated delivery times! while we haven’t gotten our delivery yet, it is arranged for 1 week from our purchase date which is AWESOME!! Andre and Dorynee were absolutely amazing sales people! They were very caring and attentive with us, making sure our questions were answered and that we got the best deal that we could get!! My boyfriend can be annoying, but they were completely cordial and professional with us, and actually enjoyed his antics a little bit haha! Thanks guys, y’all are amazing!!
Pamela and Zorynée were the best. I got a bed today. If you are looking for great, friendly service please go to them. 5 STAR SERVICE
Ms Pam thank you for your time and patience. You are the very best
Zorynee was my wonderful salesperson. She helped me make the best decision for my situation Thank you . I will be back
Great place, Zorynee was super helpful
We walked into the store and were greeted by Kenny who was nothing but friendly and helpful from start to finish! He let us do our thing and look around without pressuring us or hovering. When we had questions, he sat with us and asked about our space and gave us recommendations. It was a smooth couch buying process from start to finish. Thank you Kenny!
My experience at Ashley Homestore was amazing. Celeste was a great help and diligent in getting me what I wanted. Her having a great personality was a bonus!
Zorynee and Cody were AWESOME! Both have great knowledge of their furniture, very very helpful!!
Kenny was an amazing helper!!
Came in to just browse but the sales manager Kenny had came over to help us out, we ended up buying a very nice bed and bed frame because of his advice on it, he showed us the beds available and let us test them all out and was very knowledgeable of all the different support styles
(Translated by Google) Zorynee (Original) Zorynée
Pamela helped us out and my mother and I were treated very well!!
Our experience was quick and easy. Darius was great and helped us find the perfect couch for my move! Made my whole process so much less stressful. Thank you Darius!
Zorynee made the experience lovely! Kenny and her have my family and I some very important details. They both made the experience amazing.
Celeste greeted us and became our awesome sales person in search of a couch. We did purchased a nice couch. Then we met up with Kenny. He showed us the difference between a regular mattress and a purple bed. He blew our minds! Both associates were awesome at their job performances and getting us the right merchandise to meet our needs. We definitely became Ashley Homestore customers for life. Thank you to Kenny and Celeste for all your time and help, we really appreciated it all. T. Warda
Zondrey was friendly, helpful, and knowledgeable.
Kenny was my sales person and he walked me through the entire process of my new furniture purchase. He was patient and knowledgeable about the mattresses, about the form of my body and what I needed. I’m thoroughly satisfied and highly recommend him to anyone.
Darius did a great job and met all expectations, answered all questions, and was very informative.
Fun time with Mo and cody
V
My experience was great! Andre helped make this process so easy. The store is very clean and everyone is so friendly. Do not think about it just go here for good customer service and good furniture.
Very pleasant and easy to work with. Went above and beyond ! I will be returning to make more purchases 😊
Pam was great and very helpful throughout the entire process!
Zorynee did a great job and we took home the chair we were hoping for
Zorynée was the nicest and a vary prefessional woman. Her smile and friendly ness goes a long way. What ever Ashley furniture does don’t ever let this one leave.
Ms.Pam gave us excellent service. Very knowledgeable and professional.
Very nice salesperson. Very informative
What a wonderful experience! Pam and Cody had us in and out in no time with what we wanted AND NO UPSELLING! Way to go guys!
Andre did a great job with helping me A+ rating
I give Ashley and Mrs. Pam5 stars . She was so helpful and had a lot of patience with me and helped me find what I needed
Andre t Did a good job
Stella was a great help! She has excellent customer service! Will be back!
Stella was awesome! She was pleasant, friendly and a joy to work with!
Went in to browse tables and living room chairs, and was greeted by a lovely associate, Zorynée. She helped guide me through the floor room without being too obtrusive, and when I found my perfect chair she helped me through the process of getting it home seamlessly. Very happy with my experience! Thanks, Zorynée!
Andre did a great job. He was a pleasure to work with
Kenny did an amazing job and very knowledgeable and helpful.
Rita & Andre were both incredibly helpful with setting up delivery & financing options and very patient. Showroom is clean and orderly.
Mo and other staff were extremely helpful, very nice, and professional. They helped my wife and I buy a couch and loveseat and answered all of our questions with knowledge.
Cody was very pleasant and helped me find the perfect bed set. Would recommend.
Do not trust what the sales associates tell you we were informed that they had a 12 months payment with 0% interest after we purchased $5000 worth of furniture 2 weeks after we received the furniture and received the information for our payment schedule it had changed to 90 days same as cash and now they’re telling us that we don’t know who told you it was 12 months payments at 0% interest but that’s not what it is. And we can’t help you and our total bill went from 4600 to 12,000 with their payment schedule. I will never purchased another piece of furniture from them again. Now they’re expecting us to pay $500 a month to pay off the furniture. 
Pam was extremely helpful, especially for our unique situation. She showed several options, assisted with unique payment situations and made the entire process easy and as stress free as possible. Thank you so much Pam.
I would like to give a big thanks to Andre for helping me out today… He took the time to explain and answer any questions I had on my purchase.. He was very helpful and polite and I would like for him to be recognized on a job well done!!!!
Andre was amazing! We came in looking for a couch and he led us to the perfect one. He even sent me a personal text letting me know that they had great deals going on. Highly recommend going to Ashley in White Oak to work with him for your furniture needs.
We had a great experience at Ashley furniture with Mo. He was very helpful and took his time with us making a decision. Great selection at Ashley too.
We walked in to browse and ended up being able to purchase a bedroom set same day with a great deal, overall great service with Kenny and Andre!
Great experience, Pam was such a great help! I was so indecisive and she took her time with me and assisted me with making the best choices on furniture in my new home
Mo was very professional. We came into the store looking for a mattress. He was very helpful and very knowledgeable. We left with a product that we think we will be very happy with. Mo's customer service was amazing.
5 stars for service. I bought a new sofa sectional during the Memorial Day Sale and I think the deal was pretty good. I had been there twice in 2 weeks looking for the right sofa and the day I was ready to buy, Zornaye (I hope I spelled that right!) helped the whole way. She was very attentive and answered all the questions I had and for whatever we needed more information about, her manager Kenny was able to assist us as well. Simplest process I’ve ever had with a big purchase. Thanks so much!
Mr. Mo was perfect!
Moe was great.
Pamela was great, she helped us tremendously. I would recommend coming to the laburnum location. I’m
Andre
Ms Pamela did an amazing job helping us find our living room set. She was patient as we made multiple visits and wasn’t too “pushy” 😊
This is my first experience with Ashley Furniture store , and nine years. Wow! What a great experience. I was greeted by Cody who took me to the sleep shop and helped me find the perfect mattress. Mrs Pam took over and was so patient with me and answered all of my questions and comforted my concerns. She found me the best financing that fit perfectly in my budget. I will definately be back!!
Andre was very professional and knowledgeable about the recliner I was looking for. Also very patient since I keep going back and forth between chairs.
Andre was very helpful and friendly!
Very polite and excellent customer service.
Andre made the experience great! He wasn't pushy and was patient with me.
It was environmental friendly. Thanks to the salesperson, MO. He was great. Also thanks to Miss Pamela as well. We are excited about our new bed
Pamela was great! I came in knowing what I wanted and she got me in and out. Very polite and a pleasure to speak with 10/10 would recommend
100% professional as always Andre
Mo had good customer service and helped me and my husband
Mo is a true professional knowledgeable and service oriented
Mo was very straight forward and immediately knew what we were looking for. Very helpful
Knowledgeable, helpful and thorough 😁
Wonderful salesman,very attentive at what I was looking for.Thank You Andre
Andre at the Laburnum location helped me out with finding a dinning room table. Great Experience. Go shop with Andre!
Andre at the Laburnum location displayed great customer service in helping us find/purchase a dinning room table. Go see Andre for your next purchase
WOW! WOW! WOW! Mo did a phenomenal job, picking up my sectional that I loved and got me the best delivery time and the best deal. I really recommend coming to Laburnum and ask for Moe. He’s been a pleasure to work with!!!!
Mo did a wonderful job!!
Kenny was amazing we love the furniture
Mo was an extremely helpful and personable salesperson. He went above and beyond to meet all my needs and ensure I was happy with my purchase. 10/10 !
Mo was very easy to talk to. He went above and beyond to help us get what we needed!
Small for a furniture store but it's full of people that really know their product!
Andre was awesome…no pressure, I actually approached him with a question and it took off from there
Me Pam was a big help I love all she did to assist me. Definitely will recommend her to my family and friends
Ms Pam is as good as it gets she took care of my family as if they were her own. Go see her in Laburnum.
Bradley very helpful
Andre was the best salesman. He made the shopping experience easy and painless.
Bradley was wonderful!
amazing service by Darius, he helped me find everything i needed.
Mo was great, very personable and gave me a great deal
Great experience, ask for Andre he is very patient and answered all our questions.
Kenny is amazing and informative. He helped me find the best option for me
Bradley was very good and helpful in assisting with my latest purchase.
Bradley is amazing at what he does. Very knowledgeable.
Bradley was an amazing sales man! He took his time with us and pointed out everything we wanted!
Great experience with a very knowledgeable salesperson.
Mo was very helpful and knew his work. Thanks so much for everything and getting our new mattress!
Moe was very helpful. Found Love seat that was no longer in showroom that I had assumed was discontinued. And was able to purchase it. Very helpful in picking out best matress for me as well. Appreciate all your assistance.
Ms pam
Andre and Pam
Kenny and Andre where amazing help with purchasing furniture and giving us amazing customer service
Upon arriving in your store . A dre greeted me with a pleasant smile. He conveniently made eye co tact and I was so please that I ended up purchasing an item. Thank Him for the courtesy shown to me.
Ms. Pam was absolutely fantastic! Everyone should ask for her!!!
Andre was a very nice , very helpful , and got us in and out .
Andre was such a big help!
Andre & Greg did a great job in helping my family select an Ashley essential mattress. I do appreciate their professionalism and patience in buying the mattress at your store. Thank you Gloria St George
Kenny was absolutely amazing! I don’t think 5 stars is enough to compliment his amazing work! When I came into this location a few weeks ago, Kenny was right there to answer all of my questions. Fast forward to today, Kenny helped me measure how big the bedroom set is to see if it would fit inside of my bedroom. Kenny is very personable and if you don’t really know what you want, he will tell you why you need it to better benefit your living needs. I had a wonderful experience and also, if you come, I didn’t work with them, but ask for Bradley or Darrius and they will get you right too! Jayde and Chrissy at the front desk were outstanding as well. Overall, I can say it was the best experience! Have fun shopping!
Pamela is awesome 👌
Ashley Furniture on Laburnum is the place to go! Kenny was awesome and patient! He explained and answered all my questions well. The staff was cool and friendly. Definitely will be coming back for more purchases.
Andre
Andre is the best !!!!! His customer service is amazing.
Andre was excellent. From the moment we walked in he was attentive and helpful without being overbearing like most salespeople. Gave us the space to browse and was always knowledgeable when we came back to him for any questions. I would highly recommend Andre to anyone looking for home furnishings.We’ll be back in the near future for sure.
Andre made our experience shopping with Ashley furniture a great one. He was the perfect balance of helpful without being an overbearing salesman. We will be asking for him in the future and I would recommend him to anyone who is looking for new furniture for their home.
Want to thank Ms. Pamela Brewer for helping resolve my furniture issues. If you are in need of furniture contact "Ms Pam" Laburnum Ave store.
Went shopping with my sister to help her purchase some items. Andre assisted us and helped us find everything we were looking for. Was a wonderful experience. Enjoyed working with Andre. Such a gentleman.
Andre was the most polite, patient, and kind gentleman to work with. I thoroughly enjoyed my experience. Also found everything I was looking for.
Andre was very helpful and friendly! Thank you for all your help. Quality furniture!
Darius was awesome to work with, very helpful, knowledgeable and professional!
Andre was great
It Was A Pleasure Working With Andre.
(Translated by Google) Excellent service and quality products (Original) Excelente atención y productos de calidad
Darius 🤩🤩
Excellent service Friendly AYLETT and Barbara Hill
Kenny was the perfect salesmen. He was very knowledgeable about the product and put my mind at ease about the purchase I made. I would definitely make another purchase with him. He is truly give you 5 star service. Thanks Kenny for your excellent service.
I dealt with the salesman Andre and he was very courteous. He was very thoughtful, helpful, and he explained everything before taking any of my money. Great salesman.
Ms. Pam was a great person. To help me find the right price I was looking for. And explained everything very well.
The sales and service for both Andre and Greg was superior
Greg was one of the most helpful man I’ve ever witness! Im completely satisfied and will continue to shop as king as he’s my sales guy, awesome
Bradley had amazing customer service! Very patient and helps you come up with a vision. I will be recommending this store to other family and friends.
Was greeted & assisted by Greg. He was very patient with us and listed to what we wanted. Extremely happy with our purchase and the service!
No assistance. I walked in earlier tonight, walked directly past a gentleman in guest services and was seen by at least 2 sales people. I didn't even get the courtesy of a hello. I understand that customers want to be ledt alone when shopping for furniture, but that doesn't mean they should not be welcomed. Very disappointed.
Bradley was amazing with his service. He explained everything well.
Andre was awesome!
Got the bed I wanted. My salesperson Ms Pamela was wonderful, helpful, and work truly hard for me. Thanks again
Andre greeted me warmly as I entered the store. Assisted me with my purchase.
Andre was excellent
Andrea help me out with finding my bed for my new home and he was a nice and helpful guy
Our sales associate pam was amazing and very helpful in helping us pick out our living room set.
Great experience with Andre’ at Ashley Furniture. He’s very knowledgeable and guided me to get the perfect set up! Highly recommend you doing business with him and Ashley at White Oak!
Kenny was very helpful with my purchase of a sectional for my new apartment!! He was SO professional and broke down the prices to where I could understand EVERYTHING !! I was thoroughly impressed and will SURELY be back!! Thank you Kenny!!
Andre did a great job today in selling me a queen size bed. He answered all my questions.
Awesome job by Andre Buckingham
Great! Found what I was looking for, Ms. Pamela is wonderful.
I was happy with Andre's assistance and knowledge
Went into Ashley looking for a dinning table for my daughter and Ms. Pam was very helpful in finding the right table for us! Thank you
Ms. Pam was such a pleasure! She really assisted my family and I finding the perfect dinning table for us. Very knowledgeable and polite
Ms. Pamela was wonderful with making my vision come together and giving me the best prices and discounts on my furniture choices.
Our salesperson Pamela was very helpful and friendly. Definitely a positive experience.
Andre was super helpful in helping us select a new three piece tableset for our home. Getting everything together for purchasing it was very easy and he was very friendly. Would recommend again.
Ms pamela
Andre and Pam were the best as soon as I walked in Andre greeted me with a smile. I would highly recommend all my friends and family to come to Ashley Homestore…GREAT JOB TEAM
Andre was the first person that welcomed me to Ashley’s showroom. He was kind and didn’t hound me like I’ve had others do. He allowed me to view the show room and waited before asking if he could help which I appreciate. He assisted me with my final purchase which took no time. He was great. I was out of there wishing 30 mins with exactly what I went in for. I recommend asking for him!
Great service from sales person pam
Thank you Darius good well done and thank you ms Pam for step in to help out
Absolutely great service! Kenny is great, best customer service!!!
Excellent Customer Service !!! My experience was fantastic, Thank You Pamela Brewer for making me feel like I was spending time with an old friend.
Andre was great working with us. He spent a long time helping us decide what we needed. Highly recommend him!
Andre was a great help to us picking out our new living room furniture!
Best experience at an Ashley HomeStore ever! Highly recommend the Richmond South Laburnum, White Oak location. Greg is fantastic!
Kenny was absolutely amazing. I am a big fan of no pressure sales, and that was exactly what we received. Kenny waited until we were ready to approach him for questions. He answered every question, was friendly, and exceptionally professional. The furniture is great quality. I enjoyed both the furniture and the sales experience.
Kenny was amazing. Very knowledgeable and answered all of our questions. I am very excited about my purchase.
Thanks to Pam for a wonderful shopping experience! She was very helpful during my time at the store.
Great service Darius (Laburnum Lication)was great and patient. Great customer service.
I purchased a mattress and box spring for Ashley off laburnum and Darius was excellent help.
Great service nice furniture
Met Mr. Greg today at Ashley furniture and he assisted us with purchasing furniture for our new home. He was very personable, kind and didn't crowd us at all, thank you!!
Kenny was patient with us and very knowledgeable on details of everything we needed.
Great, non-pushy service. Easy transaction without BS. Kenny was great.
Kenny was a good sells manager quick and easy.
Andre. Great service
Andre provided awesome service. Next time you’re visiting Ashley Homestore see Andre.
Andre cool and conservative
Andre Is A Wonderful Retailer Love His Customer Service
Thank you Pam... It was wonderful shopping experience with you
Greg the associate that assisted me was very pleasant knowledgeable and willing to accommodate my requests. He was professional and easy to work with. He never made me feel like he was upcharging me or just wanted a sale
Had a great experience at Ashley Furniture on Laburnum! Greg B. was friendly and attentive to our needs. We are very happy about our purchase and can’t wait to receive it!
Andre was excellent
Greg was great in pointing out all the available options for us in finding a new sectional set up for our living room. We have space limitations and were quickly able to find a configuration for a great price.
PAMELA WAS AWESOME AND ANSWERING ALL MY QUESTIONS AND HER SUGGESTIONS WERE O. POINT SO BE SURE TO STOP IN AND SEE HER AND ALLOW HER TO ASSIST YOU AS SHE DID ME. THANKS!!!!
Greg was very helpful and made my transaction easu.
Andre and jam were great
My husband and I walked in 15 minutes prior to closing. Andre greeted us right away and answered all of our questions. We didn’t feel rushed and ended up making a purchase! His customer service skills were on point and he knows his stuff.
Very helpful and friendly
The store sales person was patient and very helpful. We were given time to look around and decide on what we wanted. Thank you for a pleasant experience.
Andre was a great salesman, he was very professional and stayed late to accommodate my needs.
Andre helped us find a new bedroom set for our toddler. He was patient and helpful with kids and showed us around to all the options in the store. Definitely made shopping with a toddler easy. It was very appreciated!!
Kenny and Pamela were absolutely wonderful to work with. Very professional, knowledgeable and spent time to help us pick out the perfect living room set. They were interested in learning about our style, and providing financing options that fit our budget. Thank you Kenny and Pam for your hospitality! The entire experience was like having a cup of coffee with friends and catching up.
It was a great experience pamela was very helpful
Andre was helpful, courteous and knowledgeable. He made our shopping experience enjoyable.
We had an exceptional experience at Ashley store on Laburnum. Kenny went above and beyond to make sure we got what we wanted. We will definitely be back in the future
Kenny did an awesome job getting us the best possible prices I will be shopping at Ashleys for a long time to come
Kenny and Jayde were absolutely awesome! This started out as a journey I dreaded. Kenny was completely knowledgeable and made sure I was well informed! Jayde was kind and efficient! I can't thank them enough!
I worked with Kenny who gave me 5 star service to get a matching dresser. And he went above and beyond to look thru the entire store till we found it. We were matching a dresser we had purchased like 4 years ago.
Do not shop at this store. Read the Purchase Agreement in full. It states that you will not get a refund and they will not do anything once the item is delivered to your home. They did not deliver all my items and still charged me for it. If you call the store they will have you call customer care. You will have to go to court to get your money Back. BUYER BEWARE OF THIS COMPANYTHEY SCAMMED ME. Try the Room Store instead.
Good job Pamela
So friendly!!
Andre was a great help! Helped me furnish my home and I’m glad it was a very good customer experience he provided!
I had a bad experience 2ys ago with Ashley furniture and told myself I wasn't coming back. Due to my surprise I found myself back in there. Greg Greeted me at the door with a smile 😃 and continue to assist me. To my surprise before i knew it I once again was purchasing a living room set. Everything went well even though I changed my mind he was still patient until I was sure of what I wanted. Thanks Greg
Andre Buckingham His service is excellent, we will recommend him to our friend Our experience with him was wonderful.
Hampton was awesome with serving us on today will be back to purchase more we are already looking at a mattress.
Andre was a very patient salesman and very knowledgeable about the items I was deciding on purchasing. One of the best salesman I have had the pleasure of doing business with.
Andre is a very knowledgeable, friendly and also a great salesman
andre was a great sales person . He was respectful, kind, a very good person to ask questions.
Andre was very attentive and found exactly what I needed!!
Greg Brown was wonderful to work with. He was professional, respectful, attentive, and not the slightest bit pushy, which was extremely appreciated! I visited a few Ashley stores before finalizing my sale at this location. I chose this one because of the kindness displayed by all staff members and the fact that no one was trying to sell me more than I wanted. I highly recommend this store and the help of, Senior Sales Consultant, Greg Brown.
We enjoyed working with Hampton at the Ashley Homestore in Richmond, VA. Our son found a bed that will work perfectly for him. ❤️
Hampton was great help finding us a bed
Mr Hampton was very nice and kind he made sure that my service and what I needed was done and very professional I appreciate the staff also it was a pleasure coming in and getting what I needed 💕‼️
Pamela was awesome!!! She provided stellar customer service allowing me to feel at ease as she assisted me. She met all my expectations and more, With a outstanding presence and energy!!! She is amazing asset to the company and brand.
Ms. Pamela was amazing she went above beyond to make sure all my needs were met. She was more than professional exceeding all my expectations, insuring that I received the items I wanted in a fast and timely manner. Her energy and presence is absolutely amazing and she is an great asset to the company.
Pamela was very welcoming and ensured I was getting everything I needed!
Thanks to Andre,Robert.
Ms.Pamela will get your whole life together with Platinum service at the Laburnum Avenue location!!!!������������
Visited on a Saturday afternoon and I was expecting a wait due to it being a busy time, but it was fairly empty. Yet it still took 2 hours to get out there largely due to their archaic sales and ordering processes and systems. I ended up waiting months for an item they they told me would arrive in less than 2 weeks. 6 months later and I still didn’t have the ordered and paid for item. Several calls were made to the management of this location, and I was assured that the issue would be resolved, and that they would call me back with an update. After no managers followed through several times, I had to file a dispute with synchrony bank that issues the Ashly credit card. After an investigation process, it was determined I hadn’t received my order because the store staff didn’t properly handle my order. At that point I was told they could correct it and get me the item. However I would never do business with this store again Thanks to the dispute investigator, I am finally now getting a refund in October for something I ordered and paid for in March.
Pamela Brewer was professional and very helpful ,Her enthusiasm was contagious , I highly recommend her, I will come back for her help,
Everyone was very nice and accommodating! Will definitely come back!
Ms. Pam B at Ashley Furniture in Montrose, Va did a fantastic job in balancing recommendations with giving space to browse! She listened to what I was looking for and made perfect recommendations. I found exactly what I came in for and she made the process smooth and easy.
Andre was the best he helped me soon as I walked in the door his Customer Service was excellent
It was a smooth no pressure hassle free transaction Pamela great and super friendly will definitely do business with her again.
Went in with specific needs and Pam met the challenge. Thanks so much for the help!
Robert was extremely helpful and patient as my spouse and I spent time reviewing mattresses and frames. UPDATE We were told the bed and mattress we purchased were compatible and didn’t require a box spring. It arrived today and the frame only has 3 slats total which the mattress falls through. When I call for help because we wouldn't have made this purchase if we had known this the store offers free delivery on a boxspring that will cost me $300 more on top of the $3k I paid.
I had a very good experience at Ashley homestore on laburnum Ave. The salesman was very patient with me and helped me alot to find what I wanted.
Went to the Laburnum Ashley furniture store and was helped by a wonderful employee named Robert. The service was excellent and Robert helped my wife and I pick out the perfect couch for our 1 year wedding anniversary.
Pamela was awesome. She has a great personality and she was very nice and informative. Thank you for making this a smooth process.
Andre and Robert did an excellent job. The best job that I've ever experienced.
I visited Ashley earlier today and Andre was standing at the desk ready to go. I was short on time and he was ready with the answers I needed. He stayed within my furniture and financial desires and showed me three or four items and we closed the deal. I was on my way home in no time. Excellent is my word for this experience and this awesome 😎 salesman. Thank you Ashley and Andre. 👍 👍
Andre was great helping us purchase a living room set! Very patient and awesome customer service.
Hampton is the Man. He will be my personal salesman. First time shopping at Ashley’s and he made my experience seamless and enjoyable.
Predatory lending practices abound. They offer smoke and mirrors financing through TD Bank, "interest free" for a certain amount of time. You set up the recurring payment to handle the full cost, and then a certain amount of months in, they arbitrarily add "finance charges" to the account. Almost 18 months in, I owe only $300 less than the original purchase price. Do NOT purchase from this store and do NOT use TD Bank. If you're a working-class individual that doesn't check the 18-page fine print on every transaction, they will absolutely pull the rug out from under you. Go to Haverty's instead where they offer 5-year interest free financing and you have 0 issues.
Mr . Kenny was a awesome Sales Man Very Nice and Professional and very knowledgeable about questions.👍👍👍👍
Kenny was very helpful and knowledgeable. He a very good sales person. Would shop there again.
Great customer service and Mrs Pamela was a big help. Thanks for everything
George was great
Kenny was terrific. Really helpful and friendly
Kenny was great! Found my everything for my new apartment! 10/10. Better than HomeGoods!
Ms PAM. At labrum
My experience at Ashley furniture was wonderful... I knew exactly what I wanted before I got to the store... At the front door I was greeted by a salesman by the name of Andre Buckingham.. Andre greeted me with a warm smile and a very professional mannerism.... After telling Andre what I was looking for he pointed out some items with very descriptive details... Patiently he waited for me to make my decision and I did... Thanks Ashley furniture for the great experience and thanks also to Mr Buckingham...
Pamela was so nice & extremely helpful. Made for a wonderful and easy experience!
Andre did an awesome job helping find the right bed frame and mattress at a very good price ! I really appreciate him helping me !
Great experience Andre really has great customer service and really helps you get what your looking for glad I came to Ashley and had helped from Andre when me and my wife come back for more furniture we know who can help us out
Chris cross ,Keasia, Hampton, Jade, and Andre had great customer service!
Andre was an amazing associate. He was very patient and understanding. He worked well with my mom and I and worked with us the the best of his abilities. We will definitely be coming back to work with him :))
Andre was amazing, knowledgeable and patient. We loved our experience working with him.
I had a wonderful experience shopping at Ashley’s.Andre was our representative. He was extremely helpful and patient with my talkative grandmother. He was able to help her find a Sofia that meet her demanding needs.
Andre rocks!
Mr. Greg made my furniture shopping experience very easy and hassle free. I most definitely recommend him to everyone that comes to Ashley Furniture!!!
Andre was awesome and patient from the beginning and end. Great customer service!!! Thank you
Chris Cross and everyone one else were very friendly and helpful with my purchase. I will be returning to purchase more items.
Update!!!! This is by far the worse customer service I have had when purchasing anything in my life. I was given 4 ETAs of my sofa & 3 mos later after already purchasing the sofa. I am told it has been discontinued. Something I was trying to avoid before purchasing as I spoke with Andre who guaranteed I would receive my sofa in 2 weeks & numerous calls speaking with the worse Store manager Cody. Who basically stated they only give out ETAs & the issue with my delivery is basically unknown & the info that was given to me by his team (Kenny & Jade, Andre) were assumptions & thats why he doesn’t like giving assumptions. I heard about their poor customer service but unfortunately I took a chance & wasted my time. Just wish someone else sold the sofa! NEVER AGAIN!!
Andre was fast & great with customer service. My cousin got her couch and he was extremely cool.
Greg at Ashley on Laburnum Ave, was super knowledgeable and helpful!
Andre was very helpful and gave us time to decide on the furniture that we wanted.He then came up to us and answered any questions and then efficiently wrote us up and we were on our way.
Andre was very helpful on thoughts for pieces of furniture
Andre did an amazing job! We was very attentive and listened to want we wanted.
Kenny. Great job Kenny and Ashley
Andre is an awesome salesperson! He provides customer centered service. He was able to exceed expectations on a seemingly impossible timeline. If it can be done Andre is going to make it happen. I had an extensive immediate list of needs that became longer as I thought about it. It was no grumbling, no complaining, no excuses. It was just immediate action! My priorities became his priority from the first time I came in contact with him. Andre did extensive research to make sure that my actual furniture wants matched my actual fuctional furniture needs. Andre made sure it made sense. It wasn't about making a sale. Andre will give you a honest informative stand point. It was no smoke, no mirrors, and no fluff. He took his time to make sure I was satisfied with my purchase and understood each step of the process. Andre didn't just do his part and then ship me off to another department. He monitored the process from start to finish. I will be calling Andre for my all of furniture needs.
Pam was absolutely great to work with. Professional..friendly and helpful !!!
Just left and ordered 2 recliners. Hampton was awesome and patient with my questions and measuring to be sure they would work in my space. looking forward to working with him again in the future.
Ms.Pamela is thee best! Very informative and passionate about her craft and just happened to make a sale. Much respect to her I feel empowered
KeAsia was awesome and great!
Great experience the associate, Andre, helped us a lot and took the time to answer all our questions and concerns will definitely be back and ask for HIS assistance
Andre was great
Jayde was very pleasant and provided awesome customer service!!
Andre was great!
Wow. Andre is excellent!
Hampton was great! Helped us get fitted for everything we needed in our new home at the right price. Thank you so much for going the extra mile, Hampton!!
Pamela made our shopping experience very enjoyable!
Pamela was just what we needed today! Very helpful.
Keasia was very nice and helpful laburnum location
Pleasant and informative. All questions answered promptly.
Had a wonderful experience with the Purchase of my new living room purchase! Pamela was wonderful full to deal with she was very informative and helpful. She was more than to go the extra mile to assisted. Thank you for all your help Pamela!!
Keasia was great, very patient & helped me get the online price that Ashley had on their site.
Hampton was extremely helpful in working with us on getting furniture picked out and setting up the delivery!
I came in and Pamela was a huge help ordering furniture that I had previously seen elsewhere. It's Ashley furniture so I figured I could order from here because the other places couldn't. I've bought furniture from Ashley furniture before and have been very pleased. Just changing color scheme in living room. Thanks Pamela
Andre was awesome
Andre was awesome. He helped me with everything I needed help with
I had a very good experience here! Hampton was very knowledgeable and took his time being patient with me while answering all of concerns. I’m happy to finally get through my very first big girl furniture purchase.. THANK YOU AGAIN HAMPTON! You’re the best. Greg was nice too.
I picked put and purchased a new bedroom set and sofa. Andre assisted me and was very professional throughout the entire process. Made conversation smooth and easy and answered all of the questioned I'd had. Now I await my furniture delivery!
Andre was very kind and helpful! 10/10 would recommend!
Great and easy transaction with Pamela, she is a true professional!
Greg was a pleasure to work with. He listened to my expectations, and even though I was indecisive he was patient with me. Greg explained things well. I highly recommend Ashley’s Furniture on South Laburnum Avenue.
Andre was extremely professional and a joy to work with. Thank you and the team so much!
I love the customer service Elijah was a great help and the rest of the team this my go to furniture store everytime they have great quality furniture 😍
Pam was great
Ms Pam was absolutely amazing! Her knowledge of the types of mattresses was out of this world. HIGHLY recommend you asking for Ms Pam when you come here!
Pamela provided an exceptional experience while shopping for mattresses.
Keasia was very attentive to me Michael Reid needs when I wanted to find the perfect barstools.I settled for the perfect ones for that will go perfect in my kitchen. Thanks Keasia.
Elijah at the S. Laburnum Ave location is AMAZING! Handled all of our needs and wants like they were his! VERY polite and well mannered! All around an AMAZING person! HIGHLY recommend him!
Andre was wonderful helping us find the perfect bed. He had a great smile on his face as he greeted me and our family. He was also patient with our two girls and gave them balloons. Thank you
Came in looking for loving room furniture and was greeted by Keasia. She was friendly and helpful and we purchased a living room set!
pleasant service. work to give good pricing. gave good details for product. explain fully. i would come back with andre as my salesperson
We came in looking for a loveseat and sofa, but the set we had saw was no longer on the showroom floor. Thank God for pictures. I was able to show Greg a picture of the pieces we wanted and he was able to assist us and provide us with everything we needed. Thank you Greg!
Excellent customer service given to me by Dre.
Andre was great help!
My fiancé and I had an amazing experience. We came in and were greeted warmly by Hampton and Pamela! They helped us get a great deal on a mattress and were very kind and professional. They accommodated us promptly and we ended buying the same day. Judy was also very helpful and friendly in finalizing paperwork. I would recommend them for their service and competitiveness!
Hampton was very helpful and knowledgeable in assisting me today.Great salesman.
Mlss Pam did a wonderful job
Andrea was a great help, very friendly and efficient
Andre was excellent! Helped us with our online order. Very patient and friendly
the service was great, not too pushy. Andre was very helpful
Pamela helped out and was extremely patient and knowledgeable with helping. She given assisted with some interior ideas. Please come shop here and ask for Pamela! Great help
Hampton Williams was fantastic, very helpful and friendly!!
Mr.Hampton provided excellent customer service
Andre - great customer service and very patient. Took time to explain and break information down for us. Thank you!
Hampton was helpful and patient with our decisions. Nice mdse in store.
Andre was great.
Kenny serviced me today. He was very professional, personable, and patient. In addition, he provided some interior decorating ideas. It was a pleasurable experience.
Andre is extremely helpful and professional. Explained all the fine print and options. Not rushing you to hurry up and buy like some stores
Great customer service from ANDRE, very professional, will shop with him again
Pam was the most amazing sales person. She made our sales experience absolutely wonderful. She kept us informed about our options, made sure that we stayed within our budget, and made us unbelievably comfortable. She made us feel like family. We didn’t feel like we were sold to. We felt like we’re with a caring friend.
Andre was a wonderful salesman! He was very knowledgeable and allowed my daughter and I options. It’s always a pleasure shopping at this location! Thank you for the services provided.
Went to Ashley to purchase mattresses and received excellent service from our representative Andre. He was very personable and answered all the questions my mom had.
Elijah did a excellent job
Kenny was awesome. Very personable. Good to work with. No pressure
Andre was very knowledgeable, helpful, pleasant, and patient.
Andre was so helpful from the moment we walked through the door! He was patient while we looked around and answered all of our questions. My husband and I enjoyed having his help through the process of buying our new couches!
Great service
Andre is absolutely amazing! He was very professional and patient with us. He made shopping for furniture so easy!
Katie did a wonderful job with helping me find a dining table set
Pam was incredibly kind and helpful! Will be coming back :)
Kenny is probably the best sellsman every really nice experience at the laburnum Ashley furniture show room
Jayde & Judy were great.
I came in looking for a dining room table set and Hampton and Mrs.Pamela went above and beyond to try and find me a set that met both my stylistic designs and dining needs. They both provided great customer service the moment I entered until I left.
Great Customer Service. Pam and the Posee Awesomeness in Action.
Ms. Pam was very insightful when deciding the best mattress option for our new home. She also locked in the best deals and the most affordable payment plan to our thoughtful long-term investment.
Great experience! Thanks for your help Ms. Pam!
Andre was excellent!! Ask for him when you visit Ashley’s on Laburnum!
Hampton is the best !!!
Greg was very nice, attentive, very helpful
Pam provided outstanding customer service and professionalism. Not to mention I caught an amazing deal on my dining set.
Great experience! Thank you Kenny!
Helpful friendly salesman. Good selection.
Very good service! Easy to work with and so kind God bless! 🙏🏽❤️😁🥰
Hampton was a great salesman. Great service!
Pam was excellent. We throughly enjoyed working with her. Very pleasant experience
Andre did great with helping us furnish our new apt!
Great service and very helpful!
Kenny was great!
Found some great living room furniture! Kenny was a helpful salesman!
I entered Ashley's this morning to purchase a couch and I am very pleased with Pamela service she took me to the right piece the price and color her service is undesirable her personality and all I give her five stars I will enjoy this couch
Ms Pam was awesome. She listened to my description of what I wanted and she delivered. I am pleased with they I was treated and with the purchase I made.
We had a really knowledgeable and helpful salesman named Andrey.
Went to Ashley furniture looking for a tv stand, was greeted by Hampton and associate, very friendly and pleasant. He was instrumental in us finding the perfect console for our game room, thank you Hampton
Katie is wonderful ya’ll. Be sure to see her for your home furnishings!! Thank you Katie for making this purchase so easy!
Andre was great! Great customer service!
Sell person Ms. Pam was friendly and helpful lots of patience with me she gave out lots of suggestions
Andre was very professional, courteous and knowledgeable of his products.We will tell all our friends about him.
We hada great experience with miss Pamela love her services
Andre was superb in helping with knowledge and patience. He answered the many questions that were asked. He helped and encouraged my husband, a cancer survival to understand the difference in firmness and softness for mattresses. I will recommend Andre to others and family. I will return for more furniture. Andre represented Ashley with knowledge and dignity. Excellent service!
Great service thanks to Hampton
As far as the in store help. Our salesperson Greg was very helpful but yet allowed me to look around at my leasure without me feeling pressured. We will hopefully have as positive experience once the items are shipped.
Andre really made our experience enjoyable. He was very informative, helpful and patient with us. We will definitely shop with Ashley Furniture again, only with Andre.
Nice selection. Katie was very helpful. Thanks.
Amanda was amazing and super helpful with all of my questions. She was very patient and easy to work with. I definitely reccomend that you ask for her on your next trip in the store!
Thank you so much for the wonderful shopping experience. HAMPTON was amazing! He was highly knowledgeable and conducted business with honesty and transparency. I appreciate the service and attention to details. Also thanks to Amanda, Jayde, and Tonya for the additional support. *The Maddox-Pierce Family
andres very good friendly service
Andre helped us today and he was super friendly and helpful in finding the right chair for my husband.
The people at this location is rude even the manager, but after being in the store , one of the sales person name Hampton helped me with everything, and he even went a extra mile to help me with what I needed…. So Hampton deserves a 5 star for his customer service.
Judy and Katie are awesome! Helped me out a lot and met all my needs.
Hampton was amazing, understanding and helped us out a lot! Will definitely be coming back to get him to help us again!
Hampton and Amanda did a great job
Greg from the store ok Laburnum Avenue was a big help in showing us exactly what we were looking for. Excellent customer service and patience!
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Andre Buckingham was a TOP NOTCH SALESMAN. He was patient, kind & listen to our concerns as a customer. We would definitely request him again. Also Judy Bradford CSR was excellent!
Andre did an excellent job helping us purchase our sectional!
Hampton, Judy and Tonya was very helpful and had excellent customer service
Hampton good person service
Very helpful and considerate.
Amanda was wonderful! She was very knowledgeable, helpful and wonderful to work with!
Had a little hiccup with delivery but Hampton got it resolved right away. Thanks!
I had the worst experience at the Laburnum location. I ordered a set of furniture and was told upon calling to check on it that the delivery date would be delayed by almost two months. At that point I decided to cancel, which I was told I could not by the Associate I originally dealt with. She told me I had to go wait for a call from the manger in order to cancel. I never received any communication and then furniture was being delivered to my home. There were several calls to Customer Service and many people "passing the buck" that were involved. This was my first and LAST time dealing with them and Ashley Furniture altogether. The headache was not worth it when there are more reputable companies with better quality furniture.
Great service. We went in looking for a recliner we needed asap because of a family member having surgery. The team was great at helping us find something great to get delivered on time.
Hampton at Ashley Furniture on Laburnum in Richmond VA was so attentive and delightful. I definitely recommend this location
My Boy Kenny was amazing!!! Great person on your team.
Kenny was awesome and did a great job
Andre best sells person
Andre welcomed us to the store with a smile, and was exceedingly kind, knowledgeable, and patient as we browsed each and every sofa. He ultimately helped us find the perfect seating set for our space. We’ll definitely rely on him when we need to explore more furniture in the future!
Andre did a great job with assisting us with our purchase
Amanda and Cody were great and they gave us a wonderful experience! I recommend
India was very patient and helpful with my purchase.Great job India!!! Happy New Year .
Andre
Very professional ! Nice furniture !
Worked with Andre and he was amazing, he was really helpful and respectful towards us! We really appreciated him!
We had a great experience at the Ashley on Laburnum Ave today with Andre. He was very attentive and knowledgeable.
Cody was very helpful with what I needed. I'm sure I'll come back and look for his help again.
Good service from Andre!
Had a great shopping experience. Cody didn’t pressure me into anything I didn’t want and helped me find exactly what I was looking for. Quick and easy.
Very courteous and helpful. Recommend Andre.
Our customer service rep, Hampton, was extraordinary, and his knowledge and his elegant service. !
Hampton did an excellent job of explaining everything we looked at,set up delivery for us. Great experience.
Andre was welcoming and very attentive! He showed me what I asked for and more! Excellent customer service! Thank you!
I was looking for a new Bed. Andre was more than helpful. He listened to what I actually needed and helped me. He was helpful by making sure he answered my questions.
Great place to shop
The saleman, cody, was very polite and professional. He help point out a set off the details i described and also was able to me get things work to where i could get the set the exact same day in time for a get together i am having in the afternoon. It was a real lifesaver coming here!
Excellent customer service. I arrived late evening and Andre’ was smiling, kind and very patient as I made my selection. Much appreciated Andre’.
Amanda was PHENOMENAL! She took her time with us and didn’t pressure us. Kept in touch with us until we were ready to buy and the process was seamless. If you ever go to the store make sure to ask for Amanda she makes you feel like you are her too priority!
The Sales rep. Was very helpful and knowledgeable about the products I the store...I would definitely shop at the Laburnum location again!
I purchased furniture in the amount of $2,954.90 from Ashley Furniture in October of 2022. The incorrect furniture was delivered. Ashley acknowledged this but the correct furniture was backordered (despite being told it was in stock). I asked to refund the order. After a logged 29 hours of time spent on the phone with various customer service representatives and back and forth with emails, Customer Care Lead Jillian Brown agreed to the refund and I was told it was processed. To this day, the refund has not cleared and Ashley now refuses my phone calls or emails and hangs up the phone when I call.
Kenny was great.
Andre Buckingham had excellent customer service. He displayed product knowledge and a great deal of patience . Thanks, Andre
Had an amazing experience , thanks to Hampton.
Andre was very helpful and cheerful😁
India was of great help
Super friendly and great customer service. Kenny was awesome and did everything he could to get me exactly what I wanted. So excited about my beautiful furniture
Andre was great!!! He was professional knowledgeable and was able To help me with process of finding furniture for my home
From the minute I walked into the showroom, we were greeted with a friendly smile ready to help me find the right living room set for my family and I. Kenny gave me all of the information in 2 sets that I really liked. I made a purchase with ease in a timely manner. This was my first time in this showroom but I will be a returning customer without doubt! Thank you for all of your help Kenny!
Anthony was super friendly. However I am Trying to get back in contact with store no answer. Exact love seat on Ashley webpage is almost half the price I got I for. And I was giving a “discount”..
Kenny was absolutely amazing!! He was so informative about every piece of furniture we inquired about. We are so happy with our purchase😊
Anthony was very helpful and informative with my purchase of a sectional and new bed. Definitely recommend.
Andre was great! He was very knowledgeable and helpful with my furniture choices! I will be happy to do business with him again….and here I am again doing business with Andre!! Thank you again
Andre was an outstanding salesman. He didn't pressure us and we ended up purchasing a leather loveseat.
Andre was very helpful
Andre was the absolute best!! He took great care of us and allowed us our space to look around, but was right there when we needed him!! It was a great furniture buying experience!
First time shopping at Ashley Furniture and it was great. Every person in the store was very friendly and helpful, all had smiles on their faces when taking to anyone, from co-workers to people buying/looking. Our sales person, Anthony Duncan, was amazing and made us so very comfortable. He was not pushy and let us look around without hovering. The manager and other sales people would stop and talk. It was a great shopping and we were able to find the perfect couch. I would gladly go back to the Laburnum location for any future furniture needs.
kenny a good service and a good helper
I went to Ashley, Richmond for to purchase sofa set and bed. It was nice to see the sales associate Amanda. She was very patient, knowledgeable suggested furnitures according to my budget and needs. Also she helped me to get the best price!. Overall my shopping experience in this store was great and exceptional. Thanks so much Amanda and her Manager..
Cody & Andre both made the shopping experience great. They were easy to talk too &! explained everything clearly
Kenny was an awesome help. The customer service was amazing.
Hampton was very prompt and polite. His customer service was very much appreciated. Thank you!
0/10 !!!! WOULD NOT EVER RECOMMEND! Horrible service. Bed arrived late! Ordered parts and after waiting six months they shipped out the wrong part TWICE! Now I have to wait even longer just to sleep comfortably in a bed I PAID FOR! Never again
The sales associate Andre at the Laburnum store was excellent his professionalism was above reproach he made this a excellent shopping experience and I will return to this location to purchase future furnishings just because of Andre he has excellent customer service
Kenny was nothing but awesome! He was very informative and nice; I felt like we were family. He made the process smooth and we was able to get a new living room set.
Great experience, both Cody and India were nice, helpful, and didn’t make us feel pressured. We’re excited to get our new couch!
The salesman, Andre, was helpful, informative and attentive while my father was testing the furniture.
India was great helping us decide on our new furniture purchases!
Hampton provided exceptional service in helping my husband and I selecting a dining set and bookshelf.
Amazing! Hampton is an awesome guy!!
Cody and Hampton were so patient with us as I'm a very indecisive person. Thank you :)
Terrible experience with this store.
Very helpful and his name Andre
Hampton
The staff was very polite Andre did an amazing job!
Cody at Ashley on Laburnum did an excellent job helping us pick out the right options for our space! Highly recommended!
Awesome service by Mr Andre. We will definitely come again He was very professional and pleasant to work with
Horrific experience twice now. Two years ago my husband and I ordered from this store and went through hell trying to get our furniture. We ended up assembling the furniture ourselves when we paid for assembly and never received a refund for it. Now my younger brother is going through hell as well. He was told he would receive a call 30 minutes before delivery so he would have time to be ready as he would need to leave work to meet them. He received a call letting him know the drivers were there, not ahead of time as he was promised. (He received an email and a text stating he would absolutely get the call ahead of time, so this isn’t a he said, she said situation.) he called customer care and was told they would wait 15 minutes. He arrived within 12 minutes of the call and the drivers were gone. He cannot wait until their next delivery day, and even if he could he would need to miss work AGAIN for their mistake. So he requested a refund. They won’t refund it. Horrific customer service and I hope Cody at this store steps on a Lego.
Andre was very helpful! Easy, smooth process!
Purchase furniture from Ashleys furniture and Andre was great and provided excellent service and definitely deserve the 5 stars for his assistance.
Great job.
The transaction was fast. Andre was very helpful with locating the items that I needed and made the transaction very easy.
Exceptional buying experience! Go see Eric for your furniture needs.
Andre was very helpful in me selecting a bedroom set for my daughter. He has made my shopping experience extremely enjoyable. I would shop with him again.
Made another purchase with Andre and customer service was the best. Jade assisted him with her portion of the paperwork. She was also great.
Mr Hampton did a great job meeting our needs for purchase.Keep it up Sir!!!👍
Andre was outstanding!!!!! He went over and beyond for me was very Patient and professional great outstanding customer service will shop I again
I had the immense pleasure of working with Taina at the Richmond, VA, location on Laburnum Ave. Taina was kind, knowledgeable, patient, and personable. We purchased a bedroom suite and a mattress from her, and I thoroughly enjoyed my time with Taina. More salespersons should be like Taina!
Khadija game me excellent customer service from the greet till the end. Will be back to see her..
I stopped in looking for a bed set for my sister. She found something she liked. India was very helpful and took care of our needs right away. My sister is satisfied with her new bed. I would definitely recommend stopping by. Please ask for India and you will not be disappointed. Thanks again for your help! 😊
We had excellent service from Andre Buckingham. A very knowledgeable salesperson. I would recommend going to see him.
Great shopping experience at Ashley Furniture on Laburnum - Andre was able to show us options, explain differences in features and price and even told us about an available discount. Quick and easy!
Mr. Hampton, the assistant manager has some of the best customer service I have experienced in a very long time. You are sure to have a great shopping experience as well as the best deals for your dollar.
Andre was very helpful from the time we walked into the store to the time we left, he answered all of our questions and made sure we had all the information we needed to feel good about our purchase!
Andre helped us get a sofa on the spot and was very professional!
Nauru’s did a great job helping us and took a lot of time with us to make sure we got exactly what we wanted
Cody was great to work with!
Eric R was awesome! He allowed us to shop without hassling and also tofind some great deals. Ask for him when you go in!
Nadia Greeted us at the door . She was ready to help us with our areas of interest. She is courteous and allowed us the time to browse independently. Thanks for a pleasant experience!!
Mr.Eric great person and personality.
Devon was amazing! He was knowledgeable, honest and patient. He gave me his undivided attention while I was in the store. The store manager was also very nice.
(Translated by Google) Andre did manage Job (Original) Andre did a gestionar Job
Such an awesome shopping experience here! The staff is very knowledgeable and lets you shop at your own pace. Come tap them when you’re ready or have a question. The store manager, Corey definitely has something great going over here! Thanks Hampton and Andre for all of your help! Great associates.
Naudia was outstanding and highly professional
Hampton was the bees and knees ok!. He assisted my mom and I. We are not easy people but he took the time to help us out . Very sweet and kind man!
Naudia helped me find the perfect dining set. She showed me details in the construction and gave me time to inspect the furniture and make my decision. A knowledgeable and confident young salesperson.
Mr Greg was very helpful and walked me thru the whole process.Thank you Sir.
I was amazed by Hampton services today. He showed me everything they had and got me what I wanted. Thanks Hampton for the great!!! Customer service..
No desaire to ever go back.
The man at the front did not ask if I needed assistance , however the 2 ladies that came in behind me were helped . Passed 2 other salespeople and neither even spoke.
Greg was absolutely outstanding! Thank you for answering all my questions with honesty. I am so happy with my purchase. Thank you for the reasonable price you were able to negotiate with me. You can be assured that I will certainly recommend your services to all my friends and family. Thank you for a great experience. You are truly great at what you do. Keep shining your bright light on customers. 😊✅👏🏾
If you're looking for a Tempur-Pedic then look no further! :)
Andre was very helpful and patient while we where shopping today. We changed our minds after making selections and then decided on new options. Thanks for making our experience pleasant.
Andre was amazing! The process was quick and to the point. I shared what I wanted and that was it. He was also training a new gentleman by the name of Hampton, and I believe that he will be awesome after he completes his training. They really made me feel comfortable and confident in choosing this company to be apart of making my house a home. Superb customer service for sure.❤️❤️❤️
Andre was very helpful to us when we were making two major purchases. I would definitely return to purchase additional items.
Andre was great. He was very patient with our indecisiveness. If you are going to Ashley Laburnim, ask for Andre. He was nice and knowledgeable. Great experience.
Andre was an excellent assist to our purchase! My wife wasn't sure what she wanted and he showed her every single option! He was patient and kind and quickly got us what we needed. He made my beautiful wife happy. Happy spouse, happy house 🏠 happy customer !
Had great service today with Andre. Fast and easy, considerate of what I wanted and no hard sell! I knew what I wanted, even though there were lots of exceptional values for Labor Day. Thanks Andre!
the gentleman that helped me was terrific (DEVON)
Devon is higher recommended
We had a great experience buying a sofa from this place. Found what we were looking for and all the salesmen were very kind and helpful, especially Andre.
From the start of the transaction until the close of the deal, saleswoman Shania was experienced, professional, knowledgeable, and thoughtful throughout the process.
Shai was amazing, want to hire her to work for me.
Had awesome experience from time walked in door. Shia was very knowledgeable and helpful. Made sure I was given many choices. Did not rush me or push me into something I didn’t want. Great job.
Andre at Laburnum was amazing! He greeted us with a friendly smile and helped us purchase our bedroom set for our new house. He was very professional and knowledgeable with my sale. I appreciate him providing me with all options to best suit my family needs.
Andre was very attentive and not pushy. Gave us the time and space we needed to shop. Highly recommend.
My experience with Andre at the Laburnum location was wonderful. Excellent customer service, financing options, & inventory.
I worked with Andre and he was nothing but a professional. If you asked him a question he had the answer so clearly he is on top of his game.
Andre at the Laburnam store was very nice. Answered all my questions and didn't try to make me buy more then I wanted
Andre at the Laburnum store was amazing at assisting us with all of pure furniture for our new home!
ANDRE WAS VERY HELPFUL AND KNOWLEDGEABLE MADE BUYING ALL 3 PIECES OF FURNITURE EASY . GO CHECK HIM OUT AT THE ASHLEY LABURNUM LOCATION!
Andre was very helpful and informative. He made the process of buying new furniture very easy and quick!
I was able to find what I was looking for, I’ve Not gotten my purchase yet.
My goals of updating, cost effective pricing with billing options, functionality, and more healthy mobility are well met with the furniture pieces available and that I chose. The salesperson I met who dealt with my looking and choosing furniture pieces is very professional, courteous, and knowledgeable. He listened well to what I was seeking and my needs. He was able to inform and advise me. My entire process from Ashley Furniture store first walk-in to home delivery and furniture placement was a positive experience with minimal to no difficulties.
Andre 10/10 great guy.
Andre was professional and incredibly helpful as were the other employees! Thanks guys
Salesperson seemed new, which was fine. She was very friendly and I enjoyed working with her. BUT she did not tell me their customer service person had left and I would have to come back to the store another day to sign paperwork (an hour round trip). I was also told my delivery would come on a certain day, so I made arrangements to be home. Furniture did not show, but I got a text saying from Ashley saying they were tracking my order for me. Very disappointed and am considering cancelling my order and buying elsewhere. Would give 1 star except the salesperson was awesome.
Shai was very helpful with answering all of our questions. It was a pleasant experience all around!
Andre is a kind and patient salesman. He help my son purchase his 1st NEW bedroom set. It was exactly what he wanted. Thanks for making the process pain free.
Andre at the Laburnum location, was awesome! Truly provided service with a smile.
Andre was a great help and got a wonderful deal on great furniture!
Andre from was wonderful at the laburnum store. He was very informative and polite and professional.
Andre helped us pick the perfect couch and made the process of buying it so easy and stress free! We loved his personality and had a fabulous experience! We can’t wait to see our new couch in our new home!
Pleasant and very helpful employees like Shai. She was very helpful with assisting us with our purchase. Thanks
Ashley Furniture White Oaks: Shai was amazing, attentive, and kind. I saw prices slightly cheaper online, she matched the prices and I was able to go home with a new bedroom set saving some bucks. The staff was warm and welcoming, and this was my third time in the store looking at the same furniture set, the third time was the charm. I'm very happy with my purchase and experience.
Andre was phenomenal. He was thorough, explained everything and had us in and out quickly. Would definitely recommend Andre and Ashley furniture.
Andre at the laburnum store is who you want to ask for. He was knowledgeable, professional, helped us get the best price and was just a really great person to do business with.
Andre was great ,extremely friendly and knowledgeable!
Andre at the Laburnum store was great! The store is really beautiful and clean. He was very helpful and kind. He helped me get a good deal and explained the furniture quality and payments in a very understandable way. I would definitely revisit this store in the future!
Andre at the Laburnum location was very professional and knowledgeable. He quickly found the items that interested me and thoroughly answered all of my questions. I was very pleased and impressed with the service I received.
Shy was amazing! Great service.
Kelly was very fast and found what I needed.
I had the pleasure of working with Shai. She helped me decorate my entire living room. She is very friendly, knowledgeable and has a great eye for design. I couldnt have done this without her help! Everyone is so nice and welcoming. i definitely recommend her and Ashley, the furniture is beautiful and seems durable.Thanks again
My experience was awesome! Kellé was AMAZING! She helped me find a lovely bedroom set. She was attentive, listened to what I wanted for my space and it come to life!
My fiancé and I worked with Andre to purchase a couch. He was so helpful in finding the right configuration for our needs and price range.
Absolutely never again. Jade has a nasty attitude. Financing company is shady and gives me scam vibes. Purchased furniture on the 90 day plan over a week ago. Received my furniture already and the finance company gives me the run around about getting the account funded. I want to start paying on it and it can't. I talked to 3 different reps and got a different story every time. They have decent furniture and reasonable prices but the other issues cause me to never go back again.
Andre in the Laburnum store was very helpful and knowledgeable with his help. He listened and got us exactly what we were wanting. Thank you for a painless and great experience!
First time visiting nice selection of furniture reasonably priced. If you have an issue don't talk to Jade. She's a nasty one. After reading this I hope I get my furniture. I wont be back.
If you are there and lucky with work with Greg you'll get one one one customer service. Been working with the same dude for five years across locations.
We had a wonderful experience with the salesperson that greeted us. She showed us around without the PRESSURING as some do. She answered ALL our questions and gave us her Honest opinion when asked about certain materials and fabrics. Not just a sales pitch as most of them do. Next was the GM. EXCEPTIONAL NICE GUY. They really took care of us snd explained everything well. So ask for KELLE when you get there. If not, the GM Alvin will definitely be there to help out with any questions or concerns.
Kelly was amazing! Thank you
Andre at the laburnum store was very helpful with purchasing a solid sectional for my first house! Very informative and also helped with the pricing ;)
First time visiting and found what we've been searching for thanks to the patience and knowledge of Shai! Thank you!
Great customer service. Andre, Laburnum location, was patient with me while I shopped for a mattress.
Great service from the Keller and Keita! They were excellent. Thank you ladies for your assistance!
Super easy! Kelle was super nice and helpful! Made it very easy to get in and out with what we needed!
I would like to say first of all I had the best experience ever. When I walked in I was greeted and also asked how I may help you. First time in Ashley Furniture Store, it was nice and clean and the decor was awesome and put together perfect. Andre was great help today and a wonderful sales man answered all my questions and made Us feel welcome while we shopped. thank you again Andre.
i honestly do not even wanna give them 1 star they deserve 0! From the first day walking into the store all the way until getting my couch deliver. For starters, my sales associate told me the wrong dates for having my couch delivered, a month in advance from which he told me. the second time i called back to the customer care and another sales associate that so called "fixed" the issue with the first order AFTER i changed the color of my couch just to get something faster.. that couch was even pushed out further of a date. So i thought "hmmm maybe 3rd times the charm right?" yeahhhh no. TODAY my couch came deliver RIPPED AND WITH 2 HOLES. i would never ever give them my business again. do not take your money there.
Best experience I’ve had in a furniture store I will recommend him to any clients that walks in
Shai assisted me with my purchase today. She was very knowledgeable, patient and kind. Qualities we all aspire to engage, when making grand purchases. Money was never her motivator, just quality service. I wanted to buy more just because of her sincere help. THANK YOU Shai! You were AWESOME. (4/15/22)
Andre was the salesman who assisted me and did an excellent job. He was very friendly and most helpful.
Very satisfied with the sales associate who helped me out picking a sectional for my mom. Anthony was very patient with the process which took two days. Came in on the 11th and walked out with a new sectional on the 12th
I had a great experience at this location if you go to this location ask for Andre he was very kind and knew how to answer all of the questions I had. I will be returning for all of my furniture needs. Thanks again Andre
Andrew was very helpful and I got excitedly what I was looking for
Andre was fantastic!!
Ro and Shi were great! Thank you!
Many of the items were nice however this service was Horrible. The staff isn't very friendly and not very knowledgeable.
Shai was an amazing salesperson. She had amazing facts and knew exactly what we were asking for. She helped us pick out furniture within an hour and worked with us really well. We highly recommend!
Shai did a great job helping JT and I with a great Mattress and Couch !!!! Thanks Again !!!!
I had a really good experience in the store, the place was filled with really good energy in the air and seemed very welcoming, the representative that helped me out on my visit was named Shai; I will never forget the experience that she brought me with the sale. I came in looking for a nightstand, I had a image in my head of what I wanted but after she showed me the large variety that the store had and was very kind. I just could not take my eyes off of two there, she helped me make a decision based of her knowledge on the pieces there and I am more than satisfied with the choice that was made. I recommend the Ashley’s to everyone needing furniture to peak the aesthetic of their home!
Went in just before closing. Staff was very kind and helpful. We bought a mattress. Going back for another piece of furniture soon.
Andre had a tremendous customer service personality! Easy to work with and didn’t put any pressure on us.
I ordered furniture Feb.15 and was told that it would be delivered March 19th. I went by today to verify that it was still coming and come to find out that one of my tickets was canceled so if I hadn't checked on that then I would be receiving just one piece of 3 pieces. It was a disaster from jump street and its not even over yet. I'm not one to post reviews like this but I don't think I'll be coming back to Ashley furniture.
Thank you Anthony and Kelle!! You guys were awesome and very helpful today!!
Shia was awesome!!. She was support sweet and informative. She showed us around the showroom with ease. I definitely recommend her as your sales person the next time you visit the store. 😊
Kellè is an awesome representative. She is very patient and informative. It took 2 days for me to make up my mind. She made me feel welcome though I used up a lot of her time. Great customer service!
Kelle was very knowledgeable and extremely helpful.
Greg was a wonderful and patient salesman as I explored too many of the great selections at the Laburnum location. It would be great to work with him when I find myself shopping for furniture again in the future.
Shai Gibson was excellent very patient with us as we had our toddler she was able to ensure we got what we was looking for she doesn’t know this but we wasn’t going to decide on just this store we wanted to look at multiple stores but her customer service was out of this world we just decided to purchase our furniture from Ashley once again excellent service definitely will be back to shop again she definitely showed leadership qualities
Thank God I conducted research online as well as different locations. I went in-store to view a set and the price was $1,000.00 more in-store at this location. Manager said "we do not match online prices, so good luck on getting your purchase if you order online." I'll keep the extra 1k and take my chances with Supply Chain. Then, another location matched the online price and added an extra discount. The warrenties are useless guys. Just make sure your item isn't delivered broken, if it is, tell them to take it back right then and there. Do not let them leave it at your house.
Kelle was amazing. Helped us find exactly what we were looking for and got it ordered quickly!! Thank you Kelle
Great selection and amazing sales person in Andre! I’m also in retail sales, so I especially appreciated his genuineness in working with people. My experience with him has made sure this will be the first place I come to the next time I need furniture
I love her very passionate, patient, caring, great customer service! Awesome 👍🏿 Shai. Sincerely Jesse Rivers
Great furniture at affordable price and great customer service. Salesman Andre was awesome to work with!
Shai has the best personality! She was very helpful without being pushy. She has a great future ahead of her. 😀
Great customer service; knowledgeable, kind, and super easy to work with. Greg is not the type of salesman to follow you around the store, but there when needed. He was wonderful to work with! 10/10 experience!
Greg was extremely kind and professional in helping us to choose our new bedroom set. He helped make sure everything we were looking for was accomplished. If I could give Greg 10 Stars, I would!
Staff, very friendly & polite. Willingness to work with you. No pressure and took lots of time to help us and make the best choice for us
They are ok, just nd to deliver when they say
The agent that I had the pleasure of working with was Ms. Shay, she was very helpful and assisted me with finding the furniture that was right for me. I had a really great visit.
Took my daughter to find a new dresser set for her room. Met Mrs. Shy and she was AH-MAZING! Very knowledgeable and easy to talk to. Found the perfect dresser for my little ones thanks to her. Definitely going back to get my living room set from her as well. Kudos 👏🏾 Job well done!
Ro was the perfect salesperson, leaving us to explore freely but checking in periodically to see if we needed help or to point out helpful information. Not pushy at all, which made us far more inclined to buy.
Shai was very very professional, polite and informative. We had so much fun with Shai as she showed us the furniture. We will continue shop at Ashley Furniture plus recommend Ashley Furniture to our friends.
Shai was terrific in every way! We came in looking for a new bed and she helped us pick exactly what we needed!
Shai was fantastic!!!
Andre at laburnum was at great help. We came in looking a couch ended up getting a whole living room set. Great info and super helpful, would definitely recommend.
Shai was awesome. She was very patient and took her time with us to find solutions for exactly what we needed. We look forward in doing business with her.
Kelle was the best salesperson I’ve encountered in the furniture business in years. Her professionalism and laid back attitude is what sold me. She gave lots of ideas and suggestions on our purchase which we have taken into consideration. We can’t wait to receive our furniture. Thank you kelle!!!!!
Shai greeting me when I entered and made me feel welcomed. She showed me exactly what I was looking for! I will definitely purchase more items with Shai!!!
I bought a couch from Ashley in October. When it arrived it was stuffed incorrectly. One side is sagging and one cushion is softer than the other. They agreed to replace it now they're backing out on their word. Now its February and no proper resolution. Don't ever shop there!
Kelle was awesome. She was able to assist me with staying within my budget. She was so personable. If you come to this location as specifically for Kelle!
I purchased furniture again from Ashley on Laburnum from Andre against my better judgment from past experiences on January 26, 2022. It wasn't a small order. It was delivered on Jan 29. Everything I was told i was getting on that day I didn't, so now I have to wait until April to get the rest of my order, so they lied about that. I opened my chest drawer on January 31, and the chest started falling off the hidges. I called Andre, and he told me I had to call customer care. Customer care wants to come fix something I had for a day in a half that's not acceptable to me. I want a new one or my money back and go somewhere else. I will never purchase from this company ever again. I will be without it before I buy from them again. I'm so disappointed. Please take your business elsewhere. Ashley furniture is not the one.
Kelle & Conrad both provided my husband & I Great customer service, efficient communication and went above & beyond to get the job done! We have purchased most of our furniture with Ashley’s, but the service we recently experienced by far was the best! Thank you guys for your time & patience, but most importantly for making our shopping experience enjoyable!
Conrad was our salesrep, first he assisted us by phone, then in store the same day. He was delightful to work with, answering our questions, giving us alone time to discuss the purchase and delivery options, then getting us scheduled for delivery. Highly recommend.
Conrod was very friendly and helpful. He tried to get my furniture delivered earlier than was projected and is still following up.
Extremely friendly and knowledgeable about merchandise. Gave us time to browse before checking on use. Suggested different pieces of furniture that might work best. Actually purchased one of the items. Salesperson was very patient and helpful. We will definitely refer people to her as well as use her again. Thank you...Very pleased.
We had the best experience today w Conrod salesperson w/Ashley Furniture, he was very patience with us an very informative Definitely ask for him if looking for new furniture.
Greg was awesome!
She was very helpful Nice and caring. She took her time with us and answered all my questions. She was not all on top of us..she let us take our time . I will be back.
Greg provided excellent service.
Great service and great value for the price
Kelle was an amazing sales rep - she worked extremely hard to write up a ticket with all of our furniture at a price we agreed on for a set. After walking out of the store, I realized that one of the pieces from my order was missing on the receipt. I revisited the store and was told that yes, somehow there was an error, and they will work to correct it. Today I was told by the manager that I would end up having to pay about $1K more for the piece that they missed even though that piece was listed on the contract that I signed with the price that i paid. At that point I asked to cancel my entire order to which I was told that I signed an agreement (after my payment was processed) that said, no cancellations or returns. The set I'm looking for wasn't in stock and wasn't set to be delivered until March. Plenty of time to cancel and refund the original purchase price. I would recommend that everyone reviews their order very carefully to ensure that what they order is reflected and accurate before signing. I have called the corporate office and they mentioned that it is up to the manager refunds are at their discretion which the manager Conrad still has not come up with a valid solution.
I am changing my review from 5 to reflect the service I've received since I was in the store yesterday. Kelle was an amazing sales rep - she worked extremely hard to write up a ticket with all of our furniture at a price we agreed on for a set. After walking out of the store, I realized that one of the pieces from my order was missing on the receipt. I revisited the store and was told that yes, somehow there was an error, and they will work to correct it. Today I was told by the manager that I would end up having to pay about $1K more for the piece that they missed. At that point I asked to cancel my entire order to which I was told that I signed an agreement (after my payment was processed) that said, no cancellations or returns. The set I'm looking for wasn't in stock and wasn't set to be delivered until March. Plenty of time to cancel and refund the original purchase price. I would recommend that everyone reviews their order very carefully to ensure that what they order is reflected and accurate before signing. I have called the corporate office and they mentioned that it is up to the manager refunds are at their discretion. What started as an enjoyable experience has not ended as such.
Very professional and friendly. Helped me find what I wanted and helped me on the price. Great experience! Thank you!
Very pleasant experience, spent an hour talking couch details and looking at options. Arranged quick delivery. Salesperson Ro was awesome, great attitude and very helpful even though I’m pretty picky.
Staff was very friendly. Greg was awesome
Service from start to finish was great, and the manager help me find exactly what I was looking for.
Kelle was the best! As we didn’t go in for a mattress she did show them to us. She did not hassle us to get one just showed us options. She not hassling is the reason I wanted to buy from here. Kelle thank you so much!!!
Andre was great and hooked us up with our couch for our first apartment!
Andre was great to work with. Quick and sufficient. I would highly recommend!
I was here just browsing and ended up finding a beautiful dinnette set. Our salesman Kimani gave excellent service. He was very attentive and answered all of our questions. I would definitely come here again.
Omg the customer service was perfect! They greeted us at the door with smiles. Andre and Conrod did us right. Definitely will be coming back! Thanks again for being patience with us
Greg was extremely helpful when my husband and I came in! We originally came in for a dining room table and chairs and left with basically our whole house furnished! He made everything easy and stress-free! Thanks so much!!! If y’all are ever in Richmond, be sure to go to the S. Laburnum Ashley store and ask for Greg!!
Stephanie and Conrad was the best!! They were very helpful and encouraging- Lol- in my purchases. I even left the store with more than originally came in for -smh
Shai helped us find furniture for our new home. She was fabulous and even helped guide us to selections that fit exactly what we were looking for. She wasn’t pushy and gave us the space we needed to communicate with one another while still being close enough to give us all of the knowledge we required. She anticipated our questions and gave us the info we needed before we needed to ask.
Shai was wonderful. She met us at the door and helped us find our way around this massive store. Everything was seamless and she gave us enough space to talk to one another about decisions without crowding us in the slightest. She was very knowledgeable in the selection and with what items and colors went together or didn't. Great first time experience for my Wife and I. Thank you Shai!
RO was amazing. She wasn’t just trying to make a commission. Ro actually was hearing my needs and making sure my needs were meet in choosing the right furniture for my home. She stay even though she got off at 6pm. Thank you, for assistance RO in purchasing my new living room furniture… You’re the BEST
Shai was excellent
Conrad is an awesome salesman. Customer service is great. Ashley Homesite is fortunate to have him.
Andre at the Laburnum Avenue location in Richmond Va . was awesome . He was professional and very patient as we decided on our furniture for our home. We definitely will be back to see him for future purchases.
Had a great experience picking out a couch with help from Kelle!
Today, Saturday, December 11, 2021 was my first visit looking forward to coming back. RO was an informative Sale Consultant, great reproach and workmanship, great job.
My service at this location was great!!!
Shai was extremely helpful throughout this process. This was my first time buying a living room set and she did an amazing job facilitating my journey! Awesome Job.
Excellent service!
Had an absolutely wonderful experience!!! Buying a couch and sat on atleast 30 couches and Ro (great sales associate ) was with me the whole time, helping me choose the best fit for me !! I recommend Ashley HomeStore for your furniture needs !!
Thank you for being very patient. You did a great job with giving me options on everything.
Zorynée she’s a very good worker and I love her colors she’s a she serves me right as a customer. I appreciate it. Keep up the good work.
Andre fantastic thank you so much for your help with my purchases
Shia was great! Got me exactly what I needed. Thank you!😆
Thank you Comrad Senior at the Laburnum Ave location in VA . Mr Senior was very helpful and patient when it came to finding the best fit of furniture according to my needs. I will definitely recommend this store and Mr Comrad to any future customers.
We worked with Andre and he was very helpful and professional.
Stella was amazing, she was quick to answer questions, helped get my reliner sofa ordered and with quicker delivery than the online option. Can't wait to receive it this holiday season. Stella, thank you for making this an easy purchase. I look forward to working with you again soon.
Stella was a great. Very personal and professional.
I really appreciate Stella for working with me and my husband, finding us a perfect set for our living room. She did an amazing job showing us different styles and we found a perfect set. Thank You Stella and Ashley Furniture! Tamara P
Kelle was great!
Good section and helpful staff.
Kellé is the absolute best!
Stella made this new furniture experience a breeze. We wanted a new reclining couch in a specific color and she found the perfect one for us. We ended up with 2 new sofas and a recliner as well as kitchen table and entertainment center. Great customer experience!! Highly recommend her to help with any of your furniture needs or wants!!
Stella was great. I'd recommend her to help with your shopping experience. She helps find you the perfect fit of what you are looking for. Highly recommend her!!
Connrad was awesome. Thanks again !
Stela is very helpful and knowledgeable. She allowed us to go back and forth with our decisions. She was extremely patience and kind. We will look for her on our next visit to Ashley.
Ms. Stella assisted me in finding exactly the right couch and chair for my family room. She allowed me time to look on my own while always appearing just when i had a question. Her service was impeccable and she helped understand the pros and cons of the materials I was interested in. I would highly recommend her to my friends and relatives. Thank you Stella for your honesty and caring. Maggi
Stella was very knowledgeable and helpful through our mattress search. We are so excited about our new tempur-pedic mattress! Thank you so much!
Professional, cares about the customers needs, and was very patient. I recommend that customers ask for Shai Gipson, as she went above and beyond to meet my needs.
We loved our experience at Ashley HomeStore! Stella did an amazing job assisting us along the way! She was very friendly, she gave us our space until we looked at all their inventory, and she had so much good information to share. Plus their Veteran's Day Sale was incredible! We walked in thinking we were "just looking" and walked out with a new furniture set! In large part due to Stella and the Ashley HomeStore team.
Conrad at Laburnum store was amazing. Both with recommendations on what and what not to pick! He is generous with his time and very friendly! You won't be disappointed 😊 Delivery was prompt and service was truly amazing. However, do your homework. Prices online are completely different so you can probably negotiate your in store price, but they are not forthcoming with that information. I paid almost double for all the furniture because I didn't do more research. 🙄 When I went back to discuss this, only a day later and with a different manager, I was literally blown off because the online store and the brick and mortar are two separate entities.
Conrad Senior provided excellent customer service today. He was knowledgeable and very patient with my wife and myself.
Stella was great very helpful!
Very friendly and helpful. Great prices!
Salesman Andre at the Laburnum location was very professional. He was very patient with me and made sure I was satisfied with my purchase. I would definitely recommend.
Andre was great! He was very patient and knowledgeable! He didn’t hover over us and let us change our minds when we needed to! Made the entire experience easy!
Good place but for it to be the show room needs to have samples of online items I like see before I buy
Stopped in at Ashley furniture on Laburnum Ave to purchase a mattress. Our sales person, Alvin, was so very helpful, knowledgeable about the product & very customer service oriented. In fact, he was so helpful, we decided NOT to purchase a queen bedroom suite from their competitor but thru Ashley. Alvin made the arrangements for our mattress to be added to our other purchase order. Very pleased and surprised delivery will be 5 days later. Would HIGHLY recommend Ashley Furniture but please do yourself a favor & ask for Alvin.
Conrod has been amazing and patient working with me and my family and helped every step of the way finding exactly what we wanted!
Best service by far!!! See eric!!
I picked up my bed September it was delivered last week broken and they refused to fix it I keep getting the runaround about fixing this bed and delivering a new one I never would recommend this company to anyone. I mean I know people need furniture but Ashley furniture is not the way to cover the quality is not worth it. All the pieces aren't even put together correctly big lawsuit waiting to happen if I fall while pregnant and I haven't even made my first payment on the bed I haven't even been in my house for a week.
Ashley Furniture will ALWAYS be Ashley Furniture.... Plenty of parking 😂
Conrad is AMAZING!! From the time I entered the door, he was ver welcome and helpful without being pushy. I’m going even call him for advise in accent pieces lol.
Ms. Stella helped from beginning to end with my selection. She was experienced about the furniture and gave informative advice. I would recommend the store and Ms. Stella for your next purchase.
Manager is rude, wants to charge me $700 plus difference between a queen bed and king bed I overheard him talking nasty while I was, he was telling other employees about how he was loosing money on the sale and it is a done deal and wouldn’t even listen to what I had to say I would not be buying anything else from this store
Andre was very helpful and very professional. I will be back to shop and recommend him to my family and friends .
My husband and I went into the Laburnum store in Richmond Virginia, only to look at sofas or sectionals. We were greeted by Andre with a smile and he wanted to know if we needed any assistance. At that time we did not, we informed him that we were basically just browsing. He chuckled and said that if we needed him just call his name. Well after browsing we did have some questions and to the rescue their was Andre answering all of our questions. To make a long story short we left out with a complete living room suite and an additional loveseat. Andre was so nice and so informative but most of all he took his time with us and he let us take our time to decide what we wanted. As customers we enjoyed our interaction with Andre. Thanks Brenda Taylor
Usually don't leave reviews, but Great service. Service agent Conrad was super knowledgeable, it really helped that he was a side sleeper like me, so it was easy to know what mattresses would not work for me. He made the process smooth and quick.
Poor, it's a rip off place. I found the same item on line for $300.00 dollars cheaper. I had to wait 30 minutes for someone to help me. What ever you like in there check on line at other places
Had the pleasure of having Andre for our salesman today. Couldn’t have asked for a more pleasant person to work with on finding furniture. So very helpful and patient. I would highly recommend him to see at Ashley Furniture. Thank you so much Andre for all your help.
If we could give more than five stars Ashley Furniture would get them! We walked in after having a bad experience at another location and was greeted by Stella she was kind ,professional, knowledgeable and whatever other positive attributes that I could include! We’re so happy with our purchase and will be a repeat customer in the near future! Thank you Stella
Alvin was very honest. It was much appreciated.
Andre at the Laburnum store took time to help me find a living room set that was within my budget, comfortable, and nice looking. Thanks Andre!!!
Conrod was very nice the day we brought our first couch! He had very great customer service and was very polite!
Andre at the Laburnum store made the furniture-buying experience easy! We weren't sure which pieces we wanted, and Andre was happy to check several pricing and availability options for us. I liked that we didn't feel pressured.
Great customer service! Very pleased. Stella was outstanding. Went back again and was assisted by Greg, who was most excellent.
Wonderful service from Stella. She was cordial, professional and generally wonderful. Also, great price on the furniture and Stella took time to show me everything I was interested in. Did not rush me. Splendid experience!
I had a great experience when I needed to buy a new bed and mattress. Conrad was super helpful and walked me through many different options. Keita was also super kind and funny. I definitely will come back here when I need more furniture.
Very disappointed in this store. Very unprofessional, and they over charge their customers. I wish I never stepped foot in that store. They don’t know what their doing and I the customer was screwed with not one but two payment places! NEVER COME HERE!
My wife and I were initially going to look for furniture for our new house. We were greeted with a warm welcome by a young lady name Stella. She was very professional and willing to answer any and all questions that we came up with. We stayed in the store over 2 hours and did not feel pressured to buy anything. Stella was an amazing sales associate and we will definitely be going back to see her and the Ashley furniture team to add to the living room furniture we purchased!
Stella at Ashley Furniture was absolutely amazing! Stella was so patient and knowledgeable of every piece we looked at before choosing our living room furniture. The experience was excellent and my husband and I will be visiting Ashley again just because of Stella’s professionalism!
Conrad was very nice and helpful getting me a mattress and bed within my budget. Very happy with my experience.
Conrad is that’s awesome he’s quick he’s fast I seen what I wanted online I called him he told me to come see him he had it in the store and I purchased it I will be back but you guys please go see Conrad he’s awesome see you soon Conrad!!☺️
Andre at the Laburnum Store was very knowledgable and professional. He gave 5 star service and I would definitely refer family and friends.
Andre Laburnum store gave me a great experience! Thanks Andre
Andre was absolutely wonderful. He was very helpful and gave us options when some items weren't in stock. We'll definitely be back!
Edit #2: Yeah, no. I'm removing all stars. The furniture is great, the delivery was fast, but don't go to their brick and mortar stores. You'd think going in store would be the better shopping experience, but that's not the case. We overpaid by $1,300 total by making that mistake. Delivery in store was $299, delivery online was $99. Couch in store was $2300, couch online was $1400 (?!?!?!?!?!?). That's just TWO examples. Over all, we burned $1,300 and there's probably nothing we can do since we accepted delivery. When we brought up this discrepancy with Stella, the previous aforementioned "great" salesperson, she claimed that she "definitely" checked the online prices before ringing us up. She really expected us to believe that absolutely everything we purchased dropped 40% in price overnight? I'm sure she took us for idiots and thought we'd buy that lie, too. Don't shop here. Just go in to test the furniture and buy it online. Definitely don't leave a review before the transaction is complete, even when they hound you to before the transaction was complete like Stella did with me. Worst experience. Won't be returning. Probably won't even shop online with the company again. Enjoy the commission you "earned" by taking advantage of people who trusted you. ETA: I'm lowering my review by 1 star due to the lack of response post purchase. Unlike others, I'm receiving my furniture quickly, but within the hour of buying it I called to push the delivery back a day due to the removal company not being able to come until the day of estimated delivery. I didn't receive a call back from any of the numbers I reached out to about this and now both services window ETA are overlapping, which I wanted to prevent. Causes a bit of unnecessary stress that I tried to eliminate days ago. I can make it work & there are worse problems to have, but it comes across as "We have your money, now you're on your own." Additionally, the sofa I purchased is $600 less online. It was my mistake for not referencing the website during the buying process, so I won't fault anyone but myself and Ashley HomeStore as a company for that, but $600 is a huge price difference, so I feel the need to mention it in order to warn others to cross reference. I find it extremely odd that pricing isn't consistent. I should have waited to leave a review once the transaction was 100% complete and will remember that for next time. ORIGINAL REVIEW: Stella was incredible. We walked in with a general idea of what we wanted, but nothing specific. She was able to take our cryptic ideas and lead us straight to what we were looking for. It took no time at all for us to walk out with what we needed… plus more- which just shows what a great salesperson she is in my opinion :)
Awful store. I will NEVER buy from them again. Customer service sucks. I wouldn't buy anything from them with someone else's money. UPDATE:: I contacted them and gave them my information they asked for. I received a response that someone would call me the next day. That was over 2 weeks ago and I still haven't heard anything. 😡
Andre was Excellent & patient, with me, I really enjoyed my experience, My furniture arrive July 31 2021.
Conrad was fantastic, warm hearted and hilarious
Stella was an exceptional sales professional. She took time with me and helped me get upgraded in my credit limit. I am so so please with my product and her service. Thank you
Conrad helped me to pick out a bed set for my first apartment. He was extremely helpful and have me the best option financially within my budget! I'm so excited and I can't thank him enough for all his help.
Andre was extremely helpful to my fiancé and I who went in to buy a sectional for our new house. He was super kind, easy to work with, and made the process super easy on us.
The store itself would receive Zero stars if I could. HOWEVER the one redeeming quality it has is sales associates like Andre at the Laburnum Ave store. It is ONLY because of Andre that we gave this store our money once again. We went in after another bad experience with the store and wanted to just view in person a piece I was considering buying elsewhere. While there Andre approached and offered us his assistance. He was such a delight and knowledgeable that we decided to consider another purchase there. He was patient and ran corner to corner around the store for us. By the end of our talk I was past just viewing a chest and on to purchasing one and a kitchen table, then 2 mattress sets and then night stands. Now, for his service ONLY we will return again to furnish a sitting room and foyer. ASHLEY itself is a terrible company but has somewhat of a monopoly leaving most in the area with few options. But if you Find Andre and make your purchases it’ll be worth it!!
Conrod was incredibly helpful when we came in looking for a new living room set. He recommended different options and helped us find what would fit our home best. He was also very personable and patient as we explored our choices. Thank you so much!
Stella was very infirmary and knew the inventory well. No pressure. Let me decide without trying to sway the outcome. Enjoyable
Garrett is absolutely AMAZING! He is friendly, efficient, and patient beyond belief. He helped us pick the perfect bed for my son and living room set for our home. All while keeping me within/close to budget. It was the easiest furniture shopping experience we’ve ever had.
Canrod was wondering! He helped me with everything I needed help with. I’ll definitely send my family and friends back!
I had a wonderful experience with Andre at Ashley Furniture. My husband and I bought a new living room set and Andre made the process very easy. I will definitely be back when it's time to get a new mattress. He was great!
Just finished purchasing another set from Ashley furniture. Very happy with my purchase and experience was fun. If your every in need of furniture I would recommend this place. Andre helped us . Will definitely ask for him again. Thanks Andre...:)
Greg was very patient and knowledgeable in knowing what we were looking for. Found us exactly what we needed and we were highly satisfied. I highly recommend these guys and again ask for Greg he’ll get you what you need!!!
Conrad and Dakota was great as sellers but their delivery section sucks. The customer service ladies Blanca and savanna were very nice . If you need furniture on a timely manner, don’t hold ya breath. I was supposed to get my furniture on July 16th but they was trying to send me two headboards🤦♀️🙄 now i might get it august… and reading the reviews maybe next year . 😡 I was told my couch will maybe arrive in sept but now in December 😡 I wanted the blue couch!the other location was able to switch it out. I pray I can get it soon😒😞 I don’t have any furniture and now I’m screwed. Conrad did help me with the mattress but Yeesh!! Then they have the audacity to charge us an arm and leg for delivery but can’t get it together! I think either the Richmond news channel needs to be called or BBB NEEDS TO BE CONTACTED.
Stella was very nice and professional. She was knowledgeable about all of the furniture that I asked about. Two thumbs up.
Andre at the Laburnum store was very helpful in helping me pick out specific furniture for my space.
Andre provided excellent customer service, very professional, patient and courteous. He made my furniture purchasing experience very delightful and enjoyable. I was happy to get the furniture I purchased today because of the way he took care of my requests. I was so impressed I have referred my daughter to purchase furniture for her new home in August. Thanks Andre!!
Had a great experience with Leonard at Ashley’s on Laburnum. He was very patient and worked with me to stay within my budget. I never felt pressured and walked out happy with my purchase.
Enjoyed the entire process of shopping with Andre at the Laburnum location. Would recommend anyone to see Andre
Andre was amazingly patient today during our visit! He provided superb customer service and guidance on my purchase! Thank you!
Great service! Conrod was helpful and friendly. I am excited about my purchase
Great customer service, helpful & professional! Thank you Andre!!
Stella helped me sooo much! I am in desperate need of a new mattress. She took time to explain to me all the ins and outs of different brands and firmness levels. She sold me on a Tempur Pedic. She’s even just as excited for my mattress as I am ! Great sales lady! Definite asset to the sales team
Andre at the Laburnum store was one of the best sales person I have ever dealt with. He is an asset to Ashley Furniture.
Conrod SNR
Customer service was excellent. My sales person, Stella, was awesome. She was very helpful & knowledgeable enabling me to find what I was looking for.
I don’t know if my first post went thru. We met Stella as we came thru the front door. A very friendly welcome with a smile. She helped us find the perfect coffee table and end tables and she showed us mattresses that we desperately needed and purchased. WOW service is what all customers need today and Stella gave it to us. Thank you Stella and we will be back.
Andre was very helpful, and the store was well organized. Shipping was super fast.
Andres was patient with Me as I took my time to view the floor he showed me options and ideas and i know I worked him with pricing and going back and fourth with what I was looking for. Andre gave me enough space to Look and was helpful when I needed it, he checked on me as I was walked the floor and was a true sales men With information and ideas. Appreciate the patience. Now I hope my furniture comes on Time so I can Continue to be a Happy Customer!!!!!
Andre was great
Conrad was an excellent sales person today. He didn’t let me walk out the store without getting what I needed.
Conrod was very helpful and professional!! So easy to talk to and very understanding!! I definitely will shop with him again!!
Conrod was very helpful!
Excellent customer service, from Conrod. He took his time to show me other options and the prices are good.
He listened to my concerns. Made sure he showed me all the options and help me find something close to what I was looking for. He also got me in and out quick and very professional!!!
I was quite pleased to find out your outlet store was differ than a Clarence store I was getting new furniture without any scratches/dents at a price I could afford.
Conrad was very helpful Do not shop here it’s been 3 months and I still haven’t received my furniture or a refund, everytime I call I get the run around. I felt Conrad knew it was going to take longer then the date he gave me but was so worry about making a sale and making me give him a five star review.
The customer service presented by Leonard was extremely wonderful. He ensured all my questions were answered and ensured the quality of my purchase. I was pleased with my services.
ordered over 6k in furniture on 5/15..furniture is supposed to be delivered next week. Keep getting texts from a robot saying my they don't have any available info for my order. Call the sales agent, store, and customer service and no one is responding Went to the store on 6/15 was told the system was down.. which as of today it its been down for over a week.. talked to the mgr. He assured me he would call me back. Called today still no response. THIS IS THE WORST PURCHASE I HAVE EVER MADE. IM SO CLOSE TO CANCELING MY ENTIRE ORDER.. NO GOOD COMMUNICATION WITH ANYONE FROM THIS STORE! BE WARE!!!
Stella was the best salesperson i have encountered in my 45 years of buying furniture. I will recommend her to others and encourage my friends at church to patronize Ashley furniture.
Stella was very proficient with excellent customer service.
Leonard is a great sales rep. My mom and I was undecided about a mattress and Leonard with his expertise had us out of Ashley’s so fast with a comfortable mattress.
Greg Brown was awesome to work with. He was very patient with me and my mother-in-law. He also made sure he explained everything to the T! He was great...very polite and easy to talk to.
The manager Gregg was extremely rude, he hung up on me after I told him customer care is not answering. They are not punctual with their delivery time after we had to pay extra to get it delivered on the day that we wanted them to. Brian also put me on hold, never came back to the line and then they stopped answering. Don’t go here after you pay they don’t care about you or your schedule.
Nope.
I would highly recommend Ashley Furniture on Laburnum. In the midst of the pandemic I was having an extremely hard time finding a sectional w/ chaise including sofa bed. Mr. Greg helped me along the way with helping me find exactly what I needed. I can’t wait for the delivery to come in. Thanks again for all that you do.
Kazan was extremely knowledgeable and helpful.
If your looking to loose your money and soul then this is where you need to shop. I purchased furniture in November 2020. Received a call for delivery April 2021. I set the delivery for April 20th. I took off work and waited all day. No one ever showed. I called the following day and the rep read back an address that wasn't mine. I corrected her on the address and was placed on hold 15 plus minutes. She came back and said the order was cancelled because I issued a chargeback (Not True). I explained that no chargeback was issued and I haven't had contact with Ashley since they called to set a delivery day. She placed me on hold again for 10 more minutes. She came back to the call and said the items were cancelled due to a charge back and she sent an email to the financial campus because she doesn't know whose initials are on the paperwork. Between April and June 10th, I have called 14 times. The last time corporate connected me with the store. I was told due to the memorial holiday I may not receive a call back until the end of the week. Well its June 10th, no one ever called back. I called the bank and issued a chargeback today. Please stay clear of this business!
We recently purchased a sectional sofa from Ashley Home Store in Richmond. Leonard was our amazing sales associate. He was very knowledgeable and professional as he showed us and talked to us about several sofas. He was very patient with us. We are thankful for Leonard's assistance to find our perfect sofa!!!
My husband’ and I worked with Andre Buckingham at the South Laburnum Ave store in Richmond Virginia He is very knowledgeable about all the furniture sold there and he did a wonderful job helping us with our purchase. If you are ever in the market for new furniture I would highly recommend his service. Thank you Andre job well done !!!
Stella did a wonderful job helping me find what I was looking for with a great price! She genuinely wanted to help me find what worked for me and treated me like a customer instead of just a sale. I will certainly be back!
We had an amazing experience with Ashley today. Everyone was fantastic! Stella assisted us in finding the perfect pieces for our home. She was very knowledgeable and extremely helpful and personable. I have never had this much fun buying furniture before. I would definitely recommend!
I had a great exchange at Ashley furniture. Conrod was an awsome sales person. He took time and walked through the whole process , step by step
Just had a very pleasant experience at the Laburnum Ashley store. Andre was very helpful and processed the transaction swiftly while being very joyful. Would definitely recommend coming to this location.
Loved the customer service by Stella.... Great personality and professionalism.
Great customer service. Leonard was friendly and professional.
DO NOT PURCHASE FROM HERE!!! They charged me for furniture I never received and refuse to give me my money back or store credit. I have been arguing with them for 6 months and have gotten no where.
The sale man name Andre he is very good and have a lot of patients.
Very friendly staff, both Sid and Conrod were very helpful and assisted us to find just what we we’re looking for.
Very pleasant experience overall. Ask for Andre at laburnum store.
Dakota is the guy who help us here in laburnum, veré helpful and knowledgeable!
We had the worst experience purchasing furniture from Ashley Furniture. We bought a leather sofa and loveseat in October 2020. Our salesperson was one of the managers. We received the furniture in January 2021, but the color was much darker than what we had seen in the store. I went to the store a Friday evening and showed the manager pictures of the difference in color. He stated the color difference was due to the store lighting, but he would contact the corporate office with my concern and get back to me the following Monday. Five days later, Wednesday, I still had not heard from the manager, so I called the store. I was told that my sales person/ the manager was off all week, He never mentioned this to me and he had my cell number, so he could have easily contacted me with this information. He obviously knew on the Friday night prior that he would be off all week the following week! I was told another manager would handle my case. I left 3 messages for this store manager over 2 days, and he never returned my calls. Meanwhile, 2 days after receiving this furniture, it had started to make a loud noise each time we sat down in it or stood up from it. This was an even greater concern than the color difference. I finally got a hold of the office manager, Erin at the store, and she was very helpful and gave me the number to the corporate office. She also forwarded the video I had made of the squeaky sounds the sofa and loveseat made and sent it to the corporate office. I was told I would receive a call from the corporate office Saturday morning, but nobody called me, so I called them after waiting half a day and finally got a hold of Siera, who was very helpful throughout the whole nightmare to come. Siera scheduled for a technician to come out and look at the furniture. We asked for our money back, but this was not a possibility according to Ashley's policy. We would ask for this many more times during this ordeal, but we were turned down every time. As far as the color, there was nothing they could do, stating it was the correct color. At the end of January, 3 weeks after we received the furniture, a technician came an looked at the furniture. He said it had frame damage. A new sofa and loveseat was ordered to replace the damaged set. In the beginning of March, the new sofa and loveseat were delivered but it never made it into our house, as the sofa had a large tear in it. We sent this back and Siera offered us the option of ordering a completely different set of furniture, of course we would have to pay the difference. I went to the store and the salesperson Greg, as well as the office manager Erin were very helpful in ordering a totally different set of furniture and I paid the $862 upcharge. The day after this purchase I received an email that this furniture was no longer available, even though Ashley's system had allowed me to purchase it. We were left with no choice but to reorder another set of the original furniture. A new delivery was scheduled by Siera. When the next delivery arrived, only a loveseat came, as the sofa had been damaged in the warehouse. Nobody had bothered to call us to tell us this, and for the 3rd time my husband had to take time off work to be home for a delivery, once again incomplete! Also, this loveseat had a tear in it, so we requested a new loveseat to be delivered with the sofa. I requested a call from a manger, to discuss our frustrations with Ashley furniture and requested our money back once again, but as usual I was told this was not an option. In May we received an intact sofa and loveseat, 7 months after our original purchase. We have been so disappointed with our overall experience with Ashley Furniture. Good customer service would have been a letter of apology or a discount, but nobody really seemed to care. We will never set foot in Ashley furniture again!
Corey was extremely professional while providing top tier service the moment we walked through the door. Highly recommend that you visit this store for your furniture needs!
Mr. Andre was polite and helpful with my furniture selection. He gave me the best deals possible. I would definitely recommend this store to others.
Dakota was friendly and helpful!
We visited the store and was pleasantly greeted by numerous employees! We found the items we were looking for quickly! Stella & Andre were very helpful in answering our questions and helping us customize our items to what we wanted. We are very pleased with our experience today!!
Leonard was very helpful and knowledgeable about the furniture I viewed today. His customer service was excellent and I am looking forward to using his expertise for future purchases. Thank you so much, Leonard.😊
Leonard was the best
I had a great experience at Ashley Home Store. As soon as I walked in I was greated by Dakota and was approved for a mattress set in less than 30 minutes
I came in today to purchase a mattress and Conrad was awesome to work with. I mentioned to him that I have lower back problems. He was able to show me a mattress that addressed my concerns that I could afford.. He was very knowledgeable about the product..If you're ever in Ashley Furniture on Laburnum, ask for Conrad!!
Dakota was a big help!
Andre was great to work with Thank you !
Sid helped us out a ton. He was super friendly, helpful, personable and didn’t come across as trying to sell me anything. Sid made shopping for something as boring as furniture enjoyable!! Would definitely recommend the location on laburnum
If you stop in Ashley HomeStore on Laburnum, make sure you see Sid! He helped us find a couch and kitchen table. Sid is very personable and we had a great experience!
Greg was my sale guy at the Laburnum store in Richmond Va. He was absolutely amazing. 10 out of 10. Good salesperson is so hard to come across. He is a keeper. Thank you Greg for your service.
Conrod have fantastic customer service skills. He went above and beyond to help us. I can tell he love he’s job and he’s a people person.
Purchased a bed set and a mattress from Sid. He was GREAT! I told him I was looking for a bed pronto so he got straight to the point and showed me some great beds that were readily available (as opposed to wasting my time looking at beds that were not). He was very knowledgeable about the products. He looked very hard for online price matches which I greatly appreciated.
Mr .Conrod was outstanding and really helpful and very knowledgeable😄.
I was greeted at the front of the store by Conrad with a big smile and he was very friendly, He asked what I was looking for and showed me many lovely pieces. I ended up purchasing a recliner, but will come back when I make a decision on living room furniture in the near future. Great service!!
Conrod is a great guy, A+!
I purchased a new living room set and some other items, I had the pleasure of doing my shopping with ANDRE, he’s fantastic. He took his time and even moved furniture for me to help make my decision. If I ever came back to make another purchase I would be sure to ask for ANDRE... he has wonderful customer service. He was professional and even when he stepped away he took the time to check on me. I am a satisfied customer. Thank you Andre.
Andre at the Laburnum store is an outstanding saleperson. Andre is very patient and goes the extra mile to make sure that you are happy.
Stellar was a great sales person. great personality.
Sid was great, he was very nice and informational during the process. Conrad was extremely personable also. Great team overall, and made buying a new sofa very easy. Definitely will recommend to others!
Greg, did a wonderful job helping me and my fiancé find our sofa set for our dream home. We will definitely be back. Thanks 😊
The furniture looks good, but the big "sale" price being advertised was based off excessively high "potential prices" rather than a discount on normal prices. So for a big sale, the prices felt normal-to-high rather than a deal.
Conrod SNR is amazing
Stella was fantastic. Very helpful and got us the best deal on our home furniture. Thank you!
I closed on my Home Friday May 21,2021 and today I walked in Ashley and Greg make sure we got everything for the house. Very professional & understanding. Ask for Greg
Andre Buckingham was very friendly and professional. He was knowledgeable about the current sale that was happening and provided great service while we decided on the furniture we wanted!
I worked with Stella,she was very friendly and professional. What stood out was she was not pushy
Service was great. Greg was very helpful and patient.
Dude a real salesman you can tell bruh ain't thirsty. Bruh a problem solver. Got exactly what I needed.
Conrod was incredibly helpful! Go see him if you need some furniture, highly recommend.
Conrod helped us quickly and to our Satisfaction. We were very happy!
LOVE LOVE LOVE!!!!!!! On how Mrs.Stella helped my boyfriend and I on our order.She is a very lovely woman to work with patient and super nice with my kids. I am absolutely sure that we will be coming back to her again when timing. Thank you for everything you have done to help us,We really appreciate everything 😇
Mr. Conrad was very helpful in helping me picking out my sofa today. He did not pressure me nor wasn't inpatient with me. I enjoyed the time I spent at the store and am very happy with my decision.
Dakota was extremely helpful to my wife and I. His knowledge and service was incredible. Fantastic guy and personality. Ashley has a diamond in Dakota!
Andre was so awesome! He was so incredibly helpful and patient with my mother and I! She's a return customer and came right back to him for more furniture because he was so good the first time! Now the manager, he can be replaced, but Andre, he's a keeper! They should make him manager!
I visited the store because my delivery was not correct and wanted to make sure my billing was right after the requested changes. Conrad was very pleasant and helpful. He corrected my issue and made concessions for my inconvenience. He has restored my faith in Ashley Home Store’s ability to provide quality customer service.
Stella was an amazing associate who helped us pick out the perfect couch.
I had such a pleasant experience from the employees at this location from the moment I walked in! Dakota is ABSOLUTELY THE NEST Salesperson. He was very polite professional knowledgeable and very experienced! He is definitely an asset to your company. He deserves a raise and EXTRA Accolades. I will continue to come back and work with him
Ashley furniture on Laburnum Ave was a great choice to look for furniture for my new home. Sid was extremely helpful during this process and allowed adequate time for questions and answers. He was knowledgeable about the products and I would highly recommend coming to this store.
Andre at the Laburnum store was extremely helpful in helping us make a choice. Patient with my toddler too!
They were very friendly and the associate Sid was positive respectful also genuine.Had a good experience!
Conrod was amazing! He helped me find everything I wanted for a reasonable price.
Andre at the Laburnum store was great!
Couch arrived broken. Over a dozen calls, messages, emails, etc. have gone unanswered and I still have a broken couch.
Bought a couch for $3,000. It was delivered broken. We have called well over a dozen times, reached out on Facebook, sent emails and I STILL have a broken couch. Do not buy from here, because if you need any customer service AFTER you spend your money, it's nonexistent.
Andre helped me 2 months ago at the laburnum store and due to his helpful attitude. I came back today and asked for him and secured my purchase! Thank you for your Great attitude and willingness to assist me with my purchase. Great sense of humor. Ask for Andre when you go in there!
Andre was great to work with. We came in to buy one sofa and ended up buying a leather sectional, mattress with electronic base with massage and a dining room table that we are in love with. We asked Andre all the questions in the book, he was an absolute pleasure to work with.
Very helpful and respectful gentleman
Conrad was very helpful, friendly and fast. We will definitely be back.
Went to Ashley’s to buy a new mattress and the sales guy was amazing he was very helpful asked me questions on what I was looking for and wanted was very knowledgeable about the mattress I was looking at and had a wonderful positive attitude. His name was Alvin Hicaro and he was absolutely wonderful he definitely had great customer service and would recommend anyone to go to Ashley’s on South Laburnum Ave and make sure you ask for Alvin. Thanks again Alvin for help me with my purchase today Me
Eric Conrod was superb! He was extremely patient, gave his professional, and personal logical input on helping my husband and I choose furniture for our first home. He made our first time buying experience one to surely remember and we will certainly revisit!
Dakota did a splendid job getting me all squared away with my new sofa
Sid at the location in Laburnum was so helpful! He helped us find the perfect sofa and answered all of our many, many questions - plus we got a great new couch!
Thank You, Ashley's!! The rep Sid was on point. He listened to what I was looking for and helped me through the process. Saved me from utter anniversary disaster.
So much more to look at.Andre was so very helpful. He gave me all the information I needed and was patient and helpful. Great experience!!!!
Great, friendly and helpful
ConRod was such a great help when we came to pick out a couch! He was not over bearing and answered all 100000 questions I had. He checked delivery dates for multiple pieces and never made us feel rushed. Definitely will shop with ConRod again!
Order a sofa 2 months ago said it would be here by april and here comes may with no response you take my money with no delay then when you take to long there's no return policy only credit. NOPE LESSON LEARNED !!!!!!!!
My shopping experience at Ashley Home Store was great! Conrod assisted us in picking out our furniture and was very friendly and professional. I liked how he allowed us to take our time without pressuring us, and how he answered all of our questions, making sure we understood our options. The only downside is the length of time it takes to have the furniture delivered. Other than that, I would recommend both Ashley Home Store and Conrod.
My sister and I went into Ashley with the intention of just "window shopping" but ended up purchasing a whole livingroom set. Andre was so very helpful and not the least bit pushy or overbearing. He was knowledgeable about the products and features and we felt extemely comfortable making such a large purchase with him. We will be returning to give them our business due to our exceptional experience. If I could give 10 stars I would. Highly recommend.
My husband and I came into Ashley Home store looking for a office chair. We walked out buying a family room set. Sid, the salesman met us at the door. He was very professional and not pushy. He gave us time to look around without crowding us. He respected our privacy while completing the application and offered us a drink while we waited. This was the best customer service I have experienced in a long time. If you're ever at Ashley Home store in Laburnum Ave. across from White Oak, please ask for Sid, he's your man!
Andre was a great sale person. Will be back
Conrad and his team were pleasantly attentive and professional. The team made it a personable experience and ensured our needs were met. We will return for future purchases. Highly recommend.
We went to this Ashley location in February and had a very easy and positive shopping experience. Eric, who said he was the GM, helped us. He told us numerous times that the bedroom set we picked out was currently in stock. We scheduled a delivery for the following week. The very next day, we received a call that the furniture was not yet made, and that it would be a month before it was even in stock. We understand backups are happening everywhere, so even though we were mad that the GM lied to our face, we decided to wait for our set. As the new date approached, we received yet another call delaying the furniture to May. After that, we decided we no longer wanted to drag this on. We called the store and spoke with a salesperson who told us a manager would call us back. Nobody ever called back, so we called again and were able to again speak with Eric. He offered a discount and we said no thank you we would like to just cancel and he said "Okay" and then hung up on us. We called back immediately to confirm that no additional steps were needed on our end, and Eric said that we would see our refund in 24-48 business hours. Five days later, no refund so we called corporate. Corporate said no cancellation was put through for our order so they claimed to do it and let us know that we would get another call. Again, no call, so we reached out to our credit card company to dispute the charge and they immediately refunded. We are still reviewing text updates regarding the delivery. We talked to some very nice people over the phone, however absolutely nobody was able to follow through on a call-back promise or actually cancel our order. I'm seeing a lot of positive reviews regarding shopping experiences, which aligns to ours, but when it comes time to actually getting the furniture, this place has been a nightmare.
Terrible experience. We ordered furniture and were provided a delivery date. The next day received a call notifying us of a month delay. Another call was received pushing it out another month. We then attempted to get a refund for our purchase. 5 calls to Ashley later (local and corporate), they have still failed to issue a refund, stating multiple times that they will issue it. Ended with a dispute to our credit card company to get our funds back. Be very careful paying Ashley upfront, as they've shown us the type of company they are.
We had a great experience at Ashley Furniture. Sid was a great salesperson and Stella was terrific with helping me coordinate styles and colors. Can’t wait to get my furniture!!!
Conrod was very helpful and polite. He was extremely informative and was able to asnswer all of our questions. We were on the fence concerning our purchase, but thanks to him we were confident about our decision.
Conrad was amazing and got us fixed up and out the door with exactly what we needed!! Will be back again!! Go see him!!
Not only do Ashley Furniture have the best furniture, the sales staff is awesome and made sure I was satisfied with every piece of furniture I purchased. Special thanks to Mr Conrod and Mr Ricky. You guys are the best.
MY EXPERIENCE WAS WONDERFUL AT Ashley furniture store on Laburnum at write oaks Andre was a great sales person. HE TAKE YOUR Anxiety away and make you feel at home
On a rate 1-10 rate a 10 very pleasant answer all my questions very professional an solid me a recliner
Stella helped me with the purchase of a dining room set. She was very knowledgeable and was a pleasure to work with. Her people skills are excellent!
My husband and I came to Ashley’s on Laburnum roughly a week ago and had no clue as to what we wanted. We were greeted with such amazing energy at the front entrance by Mr. Conrod. He was knowledgeable, patient, and very charismatic. I would highly recommend this store for anyone looking to not just see the pieces but have a chance to experience the comfort each one provides. Thanks Mr. Conrod, my husband and I really appreciate all you did for us to ensure we got exactly what we wanted!
ANDRE (Laburnum store) WAS AWESOME!! He greeted us when we walked in the store and let us know he would be around to help, which was nice. I always have lots of questions when I shop so I need to talk to someone about them! He talked to me about options, and when I decided to buy my couch, he made the process super fast and easy. Plus he was fun to talk to! I strongly recommend Andre and the Laburnum store!!! 🔥🔥🔥💕💕🤩🤩😊😊🙏🙏👍🏻👍🏻
Andre was patient and kind. He made my experience easy and productive.
Big Thanks to Dakota, our sales rep who was very helpful and knowledgeable! He made our purchasing experience quick & stress free. Will definitely shop at Ashley Home Store again! Thanks again, Dakota!
My experience at Ashley home store was amazing Stella showed me the perfect set I was looking for bedroom she was relatable & understanding of my needs for what I was look for in a bedroom set on top of that the deals in the store sales were awesome I saved a lot of money on my bedroom set I will definitely be back!!Hats off to Stella 👏🏾👏🏾👏🏾a great saleswoman she is
4410 laburnum store Ashley Furniture ask for Andre he gets you approved with or without credit check you going home with furniture. My entire house is Ashley Furniture my living room next.
Wonderful experience!!! Customer service, top notch! Sid and Conrad were AMAZING!
Andre was one of the best sales person I've had the pleasure to worked with and store manager Conrod the made checkout a smooth process. I recommend everyone to come to this store for your furniture needs.
I had an amazing experience Conrad was amazing . He was attentive and very knowledgeable ! He worked to help us get the furniture to make our new place feel like a home. Even when having systems issues him and his staff insured me and my husbands comfort and kept us informed at each step! The laburnum location has been great on every visit !
My daughter and I had a fantastic shopping experience with Conrod. We were surprised to learn, not from him, that he was the store manager. He was patient, helpful, funny and knowledgeable. We are happy that we shopped at Ashley Laburnum. I’ll be recommending as many people as possible to shop there....and ask for Conrod
Today I had the pleasure of working with Conrod on an issue with a delay in our furniture delivery. When my husband and I purchased our furniture last month, ahead of a move, we were excited about having a fresh look in our new home. The pieces we selected were available at the time of purchase so we donated our furniture ahead of our move, expecting the new furniture to arrive a few days after our move. Unfortunately, we have been calling and only getting bad news in regards to receiving our furniture. We graciously waited 3 weeks, with having no furniture, before visiting the store again. Today Conrod was very empathetic and immediately jumped into action to help us find a new set of living room furniture. I am so excited to get our new couches in a few days. I appreciate his help and how he was determined to make things right.
Andre was very professional and took his time to explain each step in the process and provided timely answers to all if our questions. He was very helpful in getting us the best furniture for the lowest possible price including price matches from the infernet..
Had a notably great time working with Conrod at the Ashley location on S Laburnum in Richmond. Conrod was relaxed and easy to talk to like a friend but knowledgeable and customer service oriented as well. Would highly recommend using Ashley HomeStore after my experiences there.
Andre at Laburnum was awesome. He made sure I got what I needed.
Stella was a huge help! Knowledgeable and patient, helped us pick out the perfect couch.
Stella was very helpful and did an awesome job helping me find a beautiful tv stand for my living room .
Really nice. Stella was very leveled and well knowledge about the furniture. Thank for showing patience, I very particular.
I really had a great experience at this store, especially with Stella! She was very patient and helped me through every detail! She took the time to find me the best best pricing , and to provide information on the furniture availability and probable delivery.
Greg was very helpful and knowledgeable. He presented himself as someone who wanted to help, not just sell. My mom was looking for a "tv" chair for her bedroom. After we described what we were looking for, he showed us several options, demonstrated each piece, and answered our questions. Not only did she find and purchase an adjustable chair that she loves, she purchased another item on her "things to buy later" list. Greg treated my mom with patience and respect, and she left the store happy. So I'm happy, too.
We went to the Laburnum location. The associate Andre was amazing. We are a family of 6 & he was patient. We did not know what we really wanted & he guided us through the entire process. We will return for our future purchases.
Great, no-preasure experience. Sales people were polite and easy going.
I had the pleasure to have Stella at the Laburnum store assist me and she did an outstanding job I would recommend her service to anyone.
I knew what I wanted when I walked in but Andre was really helpful and patient with me while I went back and forth with my decisioning process. I appreciate the extra assistance with delivery.
I had a wonderful experience while shopping at Ashley Home Store my saleman was perfect he was very patient, helpful, friendly and polite I will definitely recommend him to other customers, family and friends 😊
I had a great experience buying furniture from Ashley Homestore. I am moving into a new place and needed all brand new furniture. I worked with Alvin to pick furniture for each room in my place. He was so patient and kind. I went to other furniture stores in Richmond but did not have an experience as great as I did here, plus there were so many items to choose from. The deals were INCREDIBLE. I saved thousands. Thank you so much Alvin for assisting me!
Good Customer service and support
Stella is amazing, she went above and beyond to show us how the furniture would look with our color scheme, including a painting we bought. She was patient when we had no idea what we wanted and did everything she could to make sure we walked out of Ashley’s happy. Which we did!
Best experience! I had Stella as my sales rep and she was amazing! She made sure we understood everything and we felt no pressure to buy. Hands down the best and very personable. Btw I love my new living room set!
Ashley helped us today and she was absolutely amazing. She explained that she was new and still im training, but was absolutely perfect, she helped us answered qll our questions, got us so many prices, and was very accommodating with our 4 kids.
I want to write a review and let Ashley Furniture know what a great experience we had and how wonderful of a sales person you have in Greg. He greeted us at the door and as we explained our needs and what we were looking for, a lower profile bed for my mother in law who was recently diagnosed with cancer, he was compassionate and catered to our every need; he helped us with three separate pieces of furniture and explained everything in detail. This was a wonderful experience and too often, you only hear the bad. I wanted to ensure you found out what an amazing employee you have and what an asset he is to your company. Thank you.
Stella was professional, knowledgeable and awesome, would recommend to ask for her when shopping at the store!
I purchased a sofa & recliner today at the Ashley Laburnum store. I was fortunate to have Stella as my sales representative. She was very helpful & patient as I made my decision. It was obvious she was knowledgeable as she answered my questions. Excellent customer service.
Found the perfect couch here after looking in several different stores. Stella was a great help in helping us to complete the purchase and making changes to it when we decided to change the arrangement.
We had a great experience at this store! Stella’s customer service was very welcoming. She was very friendly, knowledgeable and helpful. She assisted us with finding the perfect couches to better fit our downsized home. We never felt pressured to make a sale and she answered all of our questions. We are very satisfied with our experience at this location!
Your communication needs work ! My delivery was confirmed for 2-20-21 , no call , no text, nothing from no one! I wasted a whole day waiting for my furniture. This needs to be shared to consumers , so customers who buy or thinking of buying from Ashley can know ahead of time how Ashley take care of their customers.Ashley needs to know if not aware of the poor customer service given on the delivery end!This was my first purchase from Ashley Furniture and it has left a bad taste in my mouth. I plan t sharing this as much as I can ! Dissatisfied customer!!
Well at first I was going to give a really good review because of whole process of getting this furniture was excellent from our initial visit to the second time we came in to pick out the furniture we wanted. We got a bedroom set and a really nice sectional for basically $2,500, for everything included in the BR set, warranty, and delivery fees this was a really good price. This was set to deliver this week, 11/16 and we had not received any calls or emails stating the exact date so I called customer service only to find out the furniture will be delivered next week, which happens to be Thanksgiving. Not to be a Karen or anything this made me upset not because it got pushed out but because we were not notified of the change. When I called customer service for the second time I spoke with Lexi and basically what I got out of the conversation is they should have called but there’s no guarantee that if it gets pushed back again I’ll get notified. I mean I’ve never had this happen with other furniture places, but maybe this is how all stores are. I’m just a little taken back by this especially getting such great customer service from Cody. we’ve been waiting since 10/05 so maybe that’s why I’m more irritated than I should be. Just an update we received our furniture the first week of January the delivery was nice still upset that we had to wait so long and ended up having to change our selection. The manager that helped us after the fact was really nice and even gave us a discount which was the most appreciated. I won’t be buying again from them but I’m glad they made it right.
If I could give zero stars I would. We ordered 3 sets and additional items. All the same story as the previous customers. Took over 3 months received all damaged furniture reported at delivery. Have talked to two ppl in that department and have still not had anyone contact us or even acknowledge the emails that our furniture is damaged. My ottoman doesn't even have legs on it and should and is missing the area built in for it completely which is a manufacturer defect as they advised me and no one has even responded to my 12 emails. Never ever will I ever buy from here. I will be driving there tomorrow and try to see what I can do which I should not have to do. Hate Ashleys!
Please people don’t buy anything from them I bought sofa set from Ashley’s on Laburnum Avenue. They have moved my delivery date twice both terms times I had to contact them they never reached out and said we are having problems getting products. And it’s still not here. They will not refund my money they will not contact me I told them I wanted refund They keep telling me Corporate has to call me it’s been a week no one return my call worse company to deal with going to better business bureau.
From start to finish was a smooth process! My Sale representative did an excellent job!
After 9 months of COVID affecting deliveries and a defective mattress from Serta, Ashley Home Store came through for us with a full credit for existing bedding and allowing us to exchange the foundation and mattress set for another in store. Has restored my faith in Ashley Home. 😊 😊
Good
Very nice employees and a great selection!
Went to the store with my daughter shopping for a dresser/chest. Approached by Greg who told me everything with a slash through the price was 60% off. I found a chest with the slash. He said the price listed is wrong but based on what it says, 60% off would be $511. I told him I’d continue to look around. As I’m walking off, he starts removing the price tags. I came back shortly and said I want the chest. He says I can sell it to you but not for that price! I’m like what? We just discussed the price. You had the price listed if it was wrong that’s not my problem. His response, you’re not getting it for that price, rude and unprofessional!!! He goes back and forth with me on the floor. I asked for the manager and he says i can get him but you’re not getting it for that price! I’m waiting 10 mins. I then go and find the manager. Greg comes over, interrupts still running his mouth. I’m like I’m not talking to you at this point. The manager, Eric, doesn’t open his mouth to this rude sales agent but tells me he’ll get with me in a second. He comes over to say the price listed was incorrect and if I find something ELSE for 60% off, he’ll give that to me for 65% off!!! No thank you was my response. We’re walking out the door and rude, unprofessional Greg had to open his mouth with a sarcastic thank you! No thank you Greg because I will never step foot in this store again!!! Neither should he! #Unreal #Unprofessional #Unethical
Some of the worst customer service I've ever experienced. Ordered November 17th was told delivery would be December 18th. Never told items were on backorder. Called to check ETA several times was told different things were being waited on everytime I called. Finally delivery came on January 9th. Pieces were missing due to a salesperson mistake. So they had to be ordered. In the meantime my daughter had no bed to sleep in. Missing pieces were delivered. Footboard was broken. Again another correction had to be made for a replacement and yet another delivery date scheduled. Numerous calls to the store, customer care, emails, and trying to get a call back or speak to a manager who is never available and never returns a call. Have probably calld 50+times and no one ever seems to care about anything. They don't care to resolve the situation or care to make it right in any way shape or form. Do not buy from any Ashley store its nothing more than a huge headache and frustration. Will never do business with this company again. They should be working towards making things right and making sure their customers are happy. Very unhappy with this experience
Never will we (my husband and I) purchase anything else from this company. Granted there is a Pandemic going on and everyone is blaming their short comings on it please take some accountability for the service that you provide. We initially ordered our den furniture back in October. We were told that we would get our furniture delivered the week of Thanksgiving. Needless to say that didn't occur. Without going into detail about our experience with this Retailer. We got a partial delivery on 18 December 2020 with the remainder on January 12, 2021. Which originally was scheduled for January 20, 2021. The sad thing about the entire transaction was my husband received a text on his phone regarding the changes. What is it that people can't seem to pick up the phone and call you? There is no contact in a phone call. Still I don't want anything from this retailer even if they were giving it away. Poor customer service and definitely not a good recommendation for others to do business with as well.
Very good service! Did not jump all over us and were very helpful in getting everything squared away. We were returning customers and would go back again for future furniture needs! Thank you!!
Eric was so helpful! He’s very personable and helped my husband and me in our search for a couch, barstools, and a desk. Really made an easy experience for us.
Was promised 4 weeks for delivery it took 8 weeks. After 8 weeks one of my items were incorrect. It’s probably going to be another 8 weeks for the correct item, Don’t think I need it now
Ashley does have a great selection & a good variety of prices, BUT BEWARE! THEY ARE EXPERIENCING UNREAL DELIVERY DELAYS. We were very fortunate to get an apology & deposit refund after finding out that our September 2020 purchase could not be delivered until maybe February, 2021.
Dominique helped me pick out the perfect couch and recliner set. She was incredibly knowledgeable and easy to talk to. I had been putting off getting new furniture for months- but she made the process so easy and pleasant. 10/10 would definitely visit again for her pleasant customer service attitude alone!! Helps that I was able to get exactly what I wanted for an affordable price too! UPDATE- I created this initial post in November of 2020. I tried to pay for my furniture and was told that I had no outstanding balance by the store and their credit agency, Synchrony approx 4 months after receipt of furniture. After more than 1 year (now Jan 2022), I have been contacted and told that I owe the entire balance. They had to resubmit my information to the credit agency and it will still be more than a month before I even see a bill. This has been the most frustrating experience I have ever had with a purchase, and I don’t recommend this company for the lack of follow up or even recommendation on next steps until more than a year later. What an absolute headache.
Ordered furniture on September 19th which they said would be delivered on Oct 3rd. Order never showed up. Went to the store to request a refund (approved by Manager) by November 23rd still no refund. They called me to say imform me furniture actually arruved and they could deliver it today. They delivered the wrong furniture. UNBELIEVABLE!
Josh H did an awesome job! Great to work with, helpful with options, easy process!
I had a very pleasant personal experience at the store. Thank you for being patient with me Pam!
This has been a horrible buying experience for me. I bought a living room set from this company in August of this year. I was told that it would be available in October which I thought was a long wait. It is now November and no furniture. I have called several times about the delivery of my furniture and never got a call back. I asked to speak to a Manager concerning my issue. They forwarded me to several different people in Customer Service. I still have not spoken to a Manager. I am now finding out that the furniture would not be available until January. No one bothered to communicate the delay or even give the respect of calling back. This is unacceptable. In speaking to previous customers about this issue, this appears to be normal for this company. This is very concerning.
Easy purchasing experience, no pressure from the salesperson. Found exactly what I needed
Was greeted when I arrived and directed to the sectional sofas. I was also told that I could customize anything I saw that I liked. I found a great selection for a magnificent price which I purchased on the spot. Good experience for opening to close. Great salesman. He made the process effortless.
I was treated well and had a comfortable experience. What was frustrating was product availability. Some items have high lead times and no signs available to indicate that on the floor.
Broken recliner on sectional sofa. Been waiting since March now they are telling me December 24. Called and called. Getting runaround! 9 months been waiting for this piece sofa was less than 6 months old when the frame broke . Run for the hills! Look elsewhere. Check out reviews you will find tons of complaints! Don’t shop at Ashley furniture if you have a problem. You will get screwed!
I never knew when my delivery would show up I had 3 different people give me dates that were not ever correct.A total lack of communication an respect had to call myself to end yp finding out every time that the dates that were call an told to me were misleading an or false.They will not or do not email text or even call with changes
Dominique was very professional and kind. Good customer service.
Horrible Customer Service they were suppose to call me when the order came in I had to call to check on my order. They wouldn&'t help assist in loading my server. Because they said it was against customer policy. Once I received my order and picked it up they called me just to let me know the order came in and pick up Saturday when I Already had it. I would not recommend this store
Order a bedroom set on September 5 here it is October 20 and still we have no furniture and no one has even called to give an update or anything as to what dates we are looking at! But yet they take that money fast!!!
The moment I walked in here I was greeted by Dominique and she kindly ask how my I help you, I told her what I was looking for. A mattress. She was so helpful and great customer service and had a sense of humor, and thank you Alvin as well. Thumbs up!
I cannot even begin to explain how horrible my experience has been. I ordered my couch 3 months ago and it has yet to show up. It was originally scheduled to be here the first week of September but has since been pushed back at least 4 times. Nobody will call you to tell you this though, you have to call them and ask. Also, if you don’t call exactly when they open, at 10am on the dot, you will sit on hold for hours. I have emailed the customer support email that I have seen in responses to other reviews and have not gotten a response. I just tried to call today when they opened and was transferred to another department and sat on hold for 30 min before giving up as I had to go back to work. I just want my couch, I just want someone to reach out to me and give me a date on when it will actually be here. I will never buy another piece of furniture from this store again.
EDIT: My order was placed and paid for two months ago. My quote for delivery was one month. I've experienced several delays and have had to reach out to the store each and every time with promises of phone calls with updates. I haven't yet received any updates from the store. I understand this is a tough time for everyone, and I am doing my best to be patient here, but a simple phone call with a status update would be appreciated. EDIT 2: After waiting for a return call from the store about the status of my order and having requested a cancellation, I received a phone call from corporate saying that all of my items were ready. At this point I wanted to complete my cancellation and move on. I was told to take up my cancellation with the store. So I drove to the store and was told they would have to submit a request on my behalf to corporate. I then hopped back on the phone and was told it could take up to a week for an account executive to talk with me about my order and complete a cancellation/refund. This level of bureaucracy for a refund is a bit surprising and frankly, disappointing.
this is soo exhausting when all you want is furniture for a home you just moved into. ordered/paid for furniture 06/16/20. we got 2 rectangular end tables, 2 reclining sofas, XL tv stand, large tv stand, 3 piece end tables and coffee table, recling loveseat and regular sofa....plus of course the worthless warranty and delivery charge. . was told then that, because of covid, the delayed delivery dates for the bulk of the furniture would be around 07/07/20. we received large tv stand, 2 end tables and 3 set tables plus incorrect love seat 07/10/20. i declined the wrong reclining loveseat. i had to call back to get correct loveseat delivered 07/18/20. other furniture was delayed. first delayed to 08/01/20. then 08/17/20, then 08/25/20, then 08/31/20, then 09/07/20, then 09/11/20, then 09/18/20...received some furniture on 09/19/20 (xl tv stand, regular sofa and 1 reclining sofa)...all 3 pieces received are broken in need of repair (1 of those pieces that is broken sat in their warehouse for almost 2 months because they did not want to deliver it separately and made us wait). still have not received last piece, reclining couch, as of today 09/24/20. we have called and tried to speak to general manager. we have left messages and he is never there working or returns phone calls. we have multiple emails with the "executive team" . they wanted to give us a $100 gift card to be used at Ashley furniture. they want us to put in a repair claim for the brand new furniture we finally received on 09/19/20. they can't repair it. so we would have to wait another 3 or more months for replacement furniture that may still be damaged then. we have disputed our credit card (yesterday 09/23/20) and lodged complaint with BBB (this morning 09/24/20) as we are trying to get someone to give us a call who can actually make a decision because all we keep getting is the run around. on 07/18/20, when correct loveseat was delivered, the delivery guys brought broken pieces of glass into our home that we had to pick up before our grandkids stepped on a piece.. on 9/19/20, the delivery guys tracked dog poop onto our carpet in our basement that we have to get professionally cleaned. the desired outcome is for them to come pick up the broken pieces plus the other pieces and give us a full refund. we will never shop at Ashley furniture again and do not recommend them to anyone.
I would suggest anyone do your research or be skeptic about buying furniture from Ashley. I bought a sleeper couch near the end of March and I have had nothing but issues with it. It was assembled improperly. It took a month and a half to have a repair person come. Now the couch is completely broken and I am out 800 dollars. I am sure it is going to be even more difficult to attempt to have it replaced. Please find somewhere that has higher quality furniture and experienced, careful technicians to assemble it. I have NEVER had this many issues from a brand new furniture purchase.
My first worst and last experience, I wish I had never been to this place. I went to this laburnum store to buy some bedroom and living room furniture for my new house, I was recieved by a person named Eric who said he was the GM. I chose the furniture and my first question was how soon can we recieve the furniture he promised you will have it delivered to you house and installed by or before the first of August. He also promised that I will give you free shipping and instalation. So I went ahead and mad the payment. Until this day I have not recieved my furniture. I went to store six times and every times they were really rude to me and told me to leave the number we will call you but never called back and when I asked that no one called me Eric said very rudely that we have other things to do. When I said I need my refund Mr. GM said all sales are final and I can not gave a refund. I tried to call customerservice and they are even worse it literally take 3 hours until u speak to a representative and they also promised to look into this matter but never contacted back. Now am calling my bank to get a charge back to get my money back. PLEASE STAY AWAY FROM THIS PLACE AND SPECIALLY THE THIEF NAMED ERICK WHO CALLS HIMSELF THE GENRAL MANAGER. BAD BUSINESS FROM SUCH A BIG CORPORATION YOU SHOULD BE ASHAMED OF THE WAY YOU TREAT YOUR CUSTOMERS AFTER YOU GET THERE HARD EARNED MONEY
All their furniture had the same look and high price just got tired of looking at it
Don't go here. I am telling you, save yourself and go anywhere else! Target, HomeGoods, Goodwill, literally anywhere else. We bought a couch in mid-June. They told us it would be delivered by the end of June. It is now almost September and guess who has been sitting on their floor for almost 3 months? You guessed it, us! They have been dishonest and haven't offered even a discount on our purchase. I am telling you, go anywhere else. All of these terrible reviews are not just a handful of dissatisfied customers. We have spoken to people at work and they have heard just how horrible this store is. Not Ashleys in general, THIS location. DO NOT BUY FROM HERE!
Don't go here. I am telling you, save yourself and go anywhere else! Target, HomeGoods, Goodwill, literally anywhere else. We bought a couch in mid-June. They told us it would be delivered by the end of June. It is now almost September and guess who has been sitting on their floor for almost 3 months? You guessed it, us! They have been dishonest and haven't offered even a discount on our purchase. I am telling you, go anywhere else. All of these terrible reviews are not just a handful of dissatisfied customers. We have spoken to people at work and they have heard just how horrible this store is. Not Ashleys in general, THIS location- 4410 S Laburnum Ave Richmond, VA 23231. DO NOT BUY FROM HERE!
Don&'t go here. I am telling you, save yourself and go anywhere else! Target, HomeGoods, Goodwill, literally anywhere else. We bought a couch in mid-June. They told us it would be delivered by the end of June. It is now almost September and guess who has been sitting on their floor for almost 3 months? You guessed it, us! They have been dishonest and haven&'t offered even a discount on our purchase. I am telling you, go anywhere else. All of these terrible reviews are not just a handful of dissatisfied customers. We have spoken to people at work and they have heard just how horrible this store is. Not Ashleys in general, THIS location. DO NOT BUY FROM HERE!
As soon i entered to the Store Stella receive us with a big smile and offered us immediate help without skipping a heartbeat. Stella guide us from start to finish on selecting our lovely Sleeper Sectional. Stella its smart, humble & professional in everything she did for us!. If you are planning to do some buying in this store go straight to Stella. She will take care of you!
What a wonderful experience! I recently had a horrible experience with receiving a defective couch at another furniture store after waiting over a month for a couch. With this in mind, I was a little dubious about being screwed over by another company when investing in a big-purchase item. I came to this Ashley Furniture a couple of times to browse before making my purchase, and I never felt pressured or followed around by staff; rather, I was able to make an informed decision. I finally came across a couch (the Smoke colored Abinger Section) on the virtual tablet they have in the store, which I absolutely loved! They did not have a version of the couch on site, but did have the neutral colored couch so I was able to test out the comfort. They were also helpful in terms of showing me which couches would be comparable to the smoke color I was getting so that I was informed about my decision. When I informed the sales associated that I found the couch at an alternative company for nearly $200 cheaper, he as willing to be flexible and work with me to give me a price I felt comfortable with. He also matched the online delivery service and protection fees. I was also told I could have the couch in a week's time, which WAS UNHEARD OF WITH the pandemic. This couch, which is much better quality and cheaper that the couch I originally bought, well exceeded my expectations! It is comfy and beautiful. I posted the following picture on social media and have already gotten so many compliments after having it for just a few hours. Thank you, Ashley Furniture, for finally helping my apartment feel like a home I can settle into for years to come!
Charged my card without permission I had to council my order and get back money I'm still waiting on now
Good deals
Will not stand by their word you should go somewhere else
I had another flawless experience with Ashley furniture. This time with Greg in Richmond VA. At the Laburnum avenue location. My husband and I purchased a sofa and loveseat for my mother in law. Because of the pandemic we decided to purchase over the phone. Greg was fantastic! He was patient and knowledgeable. He answered all our questions with a smile in his voice. Thank you Greg! We are super excited for my mother in law to get her new pieces.
Very prompt service.
I ordered my couch at the end of January 2020 and was told it was going to be delivered by the beginning of February 2020. I didn't end up getting my couch delivered until March 2020. After only a month of having it, it started to break. I reached out to a 2nd party company who I had an extended warranty with who sent out a tech who determined the frame was broken but since it had been less than a year Ashley's would be repairing/replacing it. After multiple calls and multiple complaints they finally set me up to have a tech come out who "specializes in frame repair" to repair it in my home. That was supposed to happen today, July 25th sometime between 4:00 pm and 7:00 pm. It's now 7:43 pm and no one has showed up or called and I am unable to call them due to it being after business hours. I paid over $1,000 in total and was only able to enjoy the couch for 1 month. I would NOT recommend this company to anyone.
I bought a couch on January 19th, 2020 and was told it'd be delivered the first week of February. I called the first week of February because I hadn't heard anything about my order and found out delivery was delayed to the last week in February. Here it is, the last week of February and once again have not heard anything about my order so I call again and am told that it's now due for delivery next week (the first week of March) it's now been a month and I still have no couch. I can't schedule a pick of my old couch because I have no idea when my new one will be in. Also, if I hadn't of called to check on my order would anyone have even called me? I have called MULTIPLE times today. I've spoken with someone named Eric who I've been told is a manager who said he was looking into it for me and would call me within an hour. That was at 3:00 pm.... I called a little after 4:00 pm and was told he was with a customer when he finally calls me back he called the wrong customer! It's now after 5:00 pm and I still have no resolution and no call back from him I am beyond frustrated and upset. This is the worst shopping experience I have ever had! Just wanted to update everyone. I finally got my couch in March when I ordered it in January. My couch ended up breaking by April. I had bought the extended 5 year warranty and a technician came out and determined it was a broken frame but since it had been less than a year that Ashley’s would do the repair/replacement. I called to get that set up and was told someone would follow up with me within a week. Surprise, surprise they didn’t.... I had to call multiple times and after them telling me that they couldn’t come out to pickup my couch for repair due to covid. I complained and asked for a refund then they told me they would have a tech come out to try and repair it in my house (which doesn’t make sense to me that they could do that but wouldn’t come out to take my couch away...) My appointment was for today (07/25/20 from 4pm-7pm but no one has come yet (it’s after 7 now) and the office is closed so I can’t get in contact with them. Do NOT buy from this company.
Horrible Experience good luck getting your furniture it’s been 3 months and still counting still no sign of my furniture. I just want my money back I will never shop here again..People go else where or you will be fighting to get your money back like myself.
These people damage my furniture & Im still getting a hard time to replace it... stay away furniture stays damaged..$2000 will get you a headache & the round around... The lady Kayla or Ashley furniture doesn't call back stay away...! I reach out many times & it falls on deaf ears ... If I dont have my dresser replaced by 7/15/20... You will hear from my lawyer. His name is David Whaley, he knows me very well ... He's the best lawyer in Richmond, Va.... He's a 5 star...!
Nice clean store
My son made a purchase 05/26 for PICK UP on 06/26 in Fredericksburg, a week before pick up they were notified of a delay and advised the pickup would not be available until 7/8. They day prior to the pickup their existing furniture was sold. He was then advised their furniture would not be available for pickup for an additional 30 days. They were advised they could have an in store credit to purchase something else available. (Mind you the decision made for this particular couch was after determining this was their choice when the contract was signed, there is no other couch in the location available they want.) now a family of four is out of their 698.99 deposit (total purchase here was $2,368.00) (and they have no couch for approx 30 days) they have attempted to contact their salesperson and a text message was received from the sales person advising of the contact information for customer service at the distribution center for delay information: attempted to call distribution with no answer and mailbox is full. They then called at the store location and they asked for the manager to call back: the manager would return their call on July 8th per customer service when the manager was finished speaking with another customer - the store manager Never called back (Bate and switch 101-Bait and switch is a morally suspect sales tactic that lures customers in with specific claims about the quality or low prices on items that turn out to be unavailable in order to upsell them on a similar, pricier item. It is considered a form of retail sales fraud, though it takes place in other contexts.Apr 16, 2020). They plan is to visit the location and give them an opportunity to rectify the situation. Another rating will be provided once we have a conversation with Management. Laburnum Location representative advise this was a licensee store location as well and apparently this is not necessarily a benefit when making your purchase. I caution anyone attempting to make a purchase knowing the level of customer service that has been received. I caution anyone signing a contract with this company to understand and document “ and acceptable delays” as this is completely unacceptable.
I ordered a couch from here 2 months ago. They first said it would be in in 3 weeks. Then a month later. And now telling us in 2 months it&'ll be here!!! Defiantly recommend going to a DIFFERENT furniture store. So upsetting and frustrating!
My husband and I went to this Ashley Furniture location on 1/1/2020. We went in and spent $12,240.43 Included in this was a Tempurpedic mattress cover. Till this day on 6/17/2020 we STILL HAVE NOT RECEIVED this item. We have called countless of times since after the delivery date of 2/7/2020. We speak with customer service and they take down our address and say they will mail it to us. IT NEVER HAPPENS. I would be cautious when purchasing items from this store.
I don&'t know if it&'s just this store or all of them but I had the worst experience ever purchasing a mattress from them! The GM told me to get it delivered to the store rather than online, because &"it would get here quicker&" Not true at all! It took 4 weeks for the bed to come I had to keep calling for updates just to keep getting the same answer &"it&'s still being inspected&" & NEVER CALLED TO TELL ME THE BED WAS IN THE STORE I HAD TO CALL THEM! then I pick the bed up get all the way home and ITS THE WRONG BED! Note: I had to purchase a $50 U-Haul just to pick the bed up and have me and my friend load and unload it BY OURSELVES. So I had to go back up there, Because no one answers the phone, just for them to say bring it back, we will order the right one it&'ll only take a week....YEAH RIGHT!! I was not going to buy ANOTHER truck to do that all again for a mistake THEY made So I had to keep the one I have. The only upside is I got refunded the difference of the beds after not getting a response about what they were going to do about it and constantly calling them P.s. WILL NEVER SHOP HERE EVER AGAIN! Wouldn&'t even buy a pillow!!
I paid for living room tables in cash and waited for delivery. They delivered the wrong items and the manager of the store NEVER called to fix the problem. 2 days goes by and still no answers. I ended up going to the store and still no help. They are very unprofessional. Stay clear of this place. I promise u wont have a pleasant experience.
I ordered my Furniture April 1st 2020...everytime I call customer care they keep giving me different dates first May 7, next May 15, next may 18, next may 28...I'm still waiting & it's almost going on 2 months with nothing...I love this store & my mom gets everything from here but I'm highly upset about the timing & delay ..I just want my furniture to be delivered..Thank you
Do not do business with Nicholas. He is rude and lies about pricing and financing. Once I pulled up what was online he stormed off and never said another word to us. He had terrible character and customer service.
Well, this has got to be about the worst excuse for customer service I have ever run across. First we go to purchase a sofa and love seat. Found exactly what we wanted. Internet price was cheaper than the store. (that should have been my first clue) They said they would match the price. Good. So we decided to purchase. Well, it went downhill from there. Internet showed it was in stock. Store manager said it was in stock. We should have delivery in about a week and a half. Wrong. I pointed out to him that the ticket says "back ordered". He tells me right away "That's normal. It always does that. I don't know why." Then I pointed out where he told me a week and a half for delivery and the ticked says a month later. "No. No. No.. I promise, they will call you in a week to arrange delivery" Straight from the so called general manager's mouth. It's been a month. No furniture. I went to the store to inquire as the manager would not return my calls. All of a sudden, they don't have my furniture and would be another 2 weeks before it is in. What happened to it being in stock?!?!?! It's not without understanding of the current situation of this so called health crisis, but when you pure and simple lie to a customer and do not want to stay on top of the situation and communicate with a customer, you have no ethic yourself. Eric, you should fire yourself for doing the same thing you fired other people for. If honest communication would have been kept, I would not have cancelled the order. Therefor, DO NOT shop this store for any reason. Customers are not their number one priority. You wouldn't even get a star if I didn't have to select one to make this post. Worst part, made no offering of trying to make it right. Just shrugged his shoulders and was done with it. So I am done with this store.
I am back and still dealing with more lies from this store. I wish I could give this store location a negative rating. I've been lied to by just about everyone associated with this store and their Customer Service. First I was told if the Serta Mattress was not comfortable I would get my money back. THAT WAS A LIE, Then I was told I would have to get a store credit, NOW that too may be a lie, the verdict is still out on that one. THEY ARE NOW SAYING I HAVE TO CHOOSE ANOTHER SERTA MATTRESS from their store, when I told Drew this was the only mattress I was willing to try. Why would I want another Serta mattress. I just want to move on so I can get a new mattress that I can sleep on. This mattress sleeps too hot, my back hurt, my shoulders, hips, you name it, it hurts and they want me to get another one. IF YOU WANT HONESTY DON'T SHOP AT THIS STORE LOCATION. IT'S ALL ABOUT GETTING A SALE AT ALL COST. I WILL NOT BE SHOPPING ASHLEY FURNITURE ANYMORE ONCE THESE ISSUES ARE RESOLVED. And I already know what the store owners response is going to be, the same as all the others, we are sorry for the bad experience please contact our customer service for options.
Nicholas was a very helpful sales person he got us out of there in a timely manner and his customer service skills were great
Do not waste your money. I bought a bed frame in which the assembly was incorrect and parts were left off. It’s been 2 weeks since the parts that I have to assemble “were put in the mail”. They offer no discount for me having to assemble parts, no apology for their screw up, and terrible customer service. Save your money and find a better option
She was very helpful😀 me and my boyfriend are 1st home buyers 😀She helped us out with finding the right sofa
Really wish I would’ve read reviews before ever walking into this store!!. This is the WORST experience that I’ve had in dealing with a furniture company. I would NOT recommend buying from this location, save the headache and purchase elsewhere. I went in on 3/8/20 looking for a sectional and worked with store manager Eric. I was hesitant about purchasing because I wasn’t sure if the sectional would fit in my living room and I explained that to him. Eric assured me that if there were any issues, as long as I don’t sign for delivery I can return the furniture. Right after purchasing, he told me their systems were down and he would call me the next day to give me an ETA for delivery. The ENTIRE WEEK went by and I received no call/update or anything. I measured the space and realized the furniture isn’t going to fit (STILL NO CALL), so I went in the store 3/14 to get a refund and cancel the order, ESPECIALLY since I have yet to get any updates on whats going on with my order. I speak with Eric on 3/14, he now tells me all sales are Final, I explained that he never mentioned this knowing that I wasn’t sure if the furniture would even fit! He mentions that the furniture may not have made it to the warehouse in Fredericksburg yet but he doesn’t have any more updates. I reiterated that at this point I do not want the furniture, I am not comfortable with the purchase and I do not want it to be delivered n I would like to cancel the order. He tells me that he can escalate it and get back to me on Monday.... Here it is Tuesday 3/17 and I have not received a call regarding my purchase, ETA of delivery, cancellation or anything!! I made this payment in full and I cannot believe Im having such a terrible experience. Here I am with no calls, no updates, no furniture and they have my money. I would not advise anyone to spend their money at this location. I feel robbed and swindled, and I will definitely be escalating this issue if I do not receive my refund.
This is the WORST experience that I’ve had in dealing with a furniture company. I would NOT recommend buying from this location, save the headache and purchase elsewhere. I went in on 3/8/20 looking for a sectional and worked with store manager Eric. I was hesitant about purchasing because I wasn’t sure if the sectional would fit in my living room and I explained that to him. Eric assured me that if there were any issues, as long as I don’t sign for delivery I can return the furniture. Right after purchasing, he told me their systems were down and he would call me the next day to give me an ETA for delivery. The ENTIRE WEEK went by and I received no call/update or anything. I measured the space and realized the furniture isn’t going to fit (STILL NO CALL), so I went in the store 3/14 to get a refund and cancel the order, ESPECIALLY since I have yet to get any updates on whats going on with my order. I speak with Eric on 3/14, he now tells me all sales are Final, I explained that he never mentioned this knowing that I wasn’t sure if the furniture would even fit! He mentions that the furniture may not have made it to the warehouse in Fredericksburg yet but he doesn’t have any more updates. I reiterated that at this point I do not want the furniture, I am not comfortable with the purchase and I do not want it to be delivered n I would like to cancel the order. He tells me that he can escalate it and get back to me on Monday.... Here it is Tuesday 3/17 and I have not received a call regarding my purchase, ETA of delivery, cancellation or anything!! I made this payment in full and I cannot believe Im having such a terrible experience. Here I am with no calls, no updates, no furniture and they have my money. I would not advise anyone to spend their money at this location. I feel robbed and swindled, and I will definitely be escalating this issue if I do not receive my refund.
Really wish I would&'ve read reviews before ever walking into this store!!. I literally have NO IDEA whats going on with my order and I just want my money back! Please stay away from this store.This is the WORST experience that I&'ve had in dealing with a furniture company. I would NOT recommend buying from this location, save the headache and purchase elsewhere. I went in on 3/8/20 looking for a sectional and worked with store manager ERIC. I was hesitant about purchasing because I wasn&'t sure if the sectional would fit in my living room and I explained that to him. Eric assured me that if there were any issues, as long as I don&'t sign for delivery I can return the furniture. Right after purchasing, he told me their systems were down and he would call me the next day to give me an ETA for delivery. The ENTIRE WEEK went by and I received no call/update or anything. I measured the space and realized the furniture isn&'t going to fit (STILL NO CALL), so I went in the store 3/14 to get a refund and cancel the order, ESPECIALLY since I have yet to get any updates on whats going on with my order. I speak with Eric on 3/14, he now tells me all sales are Final, I explained that he never mentioned this knowing that I wasn&'t sure if the furniture would even fit! He mentions that the furniture may not have made it to the warehouse in Fredericksburg yet but he doesn&'t have any more updates. I reiterated that at this point I do not want the furniture, I am not comfortable with the purchase and I do not want it to be delivered n I would like to cancel the order. He tells me that he can escalate it and get back to me on Monday.... Here it is Tuesday 3/17 and I have not received a call regarding my purchase, ETA of delivery, cancellation or anything!! I made this payment in full and I cannot believe Im having such a terrible experience. Here I am with no calls, no updates, no furniture and they have my money. I would not advise anyone to spend their money at this location. I feel robbed and swindled, and I will definitely be escalating this issue if I do not receive my refund.
This has been a very disappointing experience. After buying the couch in the store, I found the couch listed for 60% less on their website. 60%!! I went in to the store the next day to get the price fixed, and they said this happens all the time because they do not keep their prices updated in the store. DO NOT PURCHASE ANY FURNITURE IN THE STORE WITHOUT CHECKING THE ONLINE PRICE FIRST. Right away, this told me that they did not care about making sure their customers are getting the best deal. If I had not gone online that night to show someone photos, I would have overpaid by 60%. For delivery, it has been a nightmare. We are told you cannot pick a delivery window time, only a day. This is very annoying, but fine - we chose a day.They called us the day before with a delivery window of 12-3pm. We cannot take off an entire day of work to wait for a couch, so we arranged for an acquaintance to be at our house 12-3pm. I get a call the day of delivery at 9:30AM, saying the truck is outside. I said the delivery window is 12-3PM. They said no, it is 10AM-1PM. I have a text message and voicemail as proof that the window is 12-3PM. They said they are leaving my area and not coming back so I can't get my couch today, and they hung up. I called the store, where the customer service associate was not kind or empathetic at all. Apparently, it is all my fault, even though their system glitched. There were no apologies, and when I asked for a waived delivery fee, the answer was no. She said she sent me an email asking for "proof" of the delivery text I received, but I never got an email from her. No surprise there, as it doesn't seem like she actually intended to help me. The only helpful person throughout this entire process was the delivery driver himself, who personally called me to ask if 11:45AM was ok instead. The customer service representative never called me back to apologize or make sure I got my couch. The woman who called from the warehouse did not care at all about the delivery window mix up and never offered an apology, a kind word, or a follow up. I will never buy from Ashley HomeStore again, and will also tell everyone I know in the market for furniture to avoid this store at all costs. This is all unfortunate because I have an entire house that needs to be filled with furniture. I will be looking elsewhere for those needs.
This has been a very disappointing experience. After buying the couch in the store, I found the couch listed for 60% less on their website. 60%!! I went in to the store the next day to get the price fixed, and they said this happens all the time because they do not keep their prices updated in the store. DO NOT PURCHASE ANY FURNITURE IN THE STORE WITHOUT CHECKING THE ONLINE PRICE FIRST. Right away, this told me that they did not care about making sure their customers are getting the best deal. If I had not gone online that night to show someone photos, I would have overpaid by 60%. For delivery, it has been a nightmare. We are told you cannot pick a delivery window time, only a day. This is very annoying, but fine - we chose a day.They called us the day before with a delivery window of 12-3pm. We cannot take off an entire day of work to wait for a couch, so we arranged for an acquaintance to be at our house 12-3pm. I get a call the day of delivery at 9:30AM, saying the truck is outside. I said the delivery window is 12-3PM. They said no, it is 10AM-1PM. I have a text message and voicemail as proof that the window is 12-3PM. They said they are leaving my area and not coming back so I can&'t get my couch today, and they hung up. I called the store, where the customer service associate was not kind or empathetic at all. Apparently, it is all my fault, even though their system glitched. There were no apologies, and when I asked for a waived delivery fee, the answer was no. She said she sent me an email asking for &"proof&" of the delivery text I received, but I never got an email from her. No surprise there, as it doesn&'t seem like she actually intended to help me. The only helpful person throughout this entire process was the delivery driver himself, who personally called me to ask if 11:45AM was ok instead. The customer service representative never called me back to apologize or make sure I got my couch. The woman who called from the warehouse did not care at all about the delivery window mix up and never offered an apology, a kind word, or a follow up.I will never buy from Ashley HomeStore again, and will also tell everyone I know in the market for furniture to avoid this store at all costs. This is all unfortunate because I have an entire house that needs to be filled with furniture. I will be looking elsewhere for those needs.
I had to wait two months after the estimated arrival date because the sales associate failed to tell me every single piece I ordered was on “back order.” Customer service sucked, clearly they work off commission, very pushy. Would never buy from his retailer again.
Drew is awesome. He’s patient. He hypes you up lol. Go see Drew. He’s amazing.
Drew did an amazing job helping me at the store! They are very professional, very friendly and very informative. They know a lot and make sure you know what your buying. This store was amazing!
Dajon was an amazing salesman. Very pleasant and personable.
Stella was fantastic! Answered all my questions and more!
Stella was amazing and helped me find exactly what I wanted!! Definitely recommend you come see her!!
I had a great experience. Messiah was so helpful and he answered all of my questions.
We came in this morning looking for a new kitchen table and storage cabinet. Drew was wonderful to work with. He welcomed us into the store with open arms, was professional and actually let us look around without hovering! He made himself available to find when we were ready to make our purchase and made the process extremely easy! We will definitely be back in the future to purchase from him! Would recommend him to anyone!!!
We had a great experience yesterday at Ashley Furniture! We have been looking for a new sectional for a while and Drew helped us get the perfect one for our space along with a media center and new kitchen table.
We had a great and very efficient experience with Messiah. He knew exactly what we needed for my wife and our budget. Great job
Ashley furniture is great as everyone already knows, but this location is extra special. As I walked in I was greeted by Hannah who showed me multiple pieces of furniture. She was kind, patient, and answered all of my questions with a a smile and a great attitude. I finally settled on an amazing set which I know will last me forever. Ashley furniture had great deals and even better interest free financing options. I would recommend this store for anyone who is in the market for new furniture.
I had a great experience in the Ashley Home Furniture Store, the sales representative (Hannah) was so patient with not just me and my husband, but with my children as well. She was able to show us different options of just what my daughter was looking for. Wish I could rate them as a 10!!! Excellent customer service
The most unprofessional furniture store I have ever been to and will never go there again. Took 4 weeks to get a refund back on merchandise I never received. Spoke with several reps there (including Corporate Office) and went into the store at least 5 times. They will do and say anything to get a sale. Lied about delivery and overall costs also...which resulted in me wanting a refund in the 1st place. Poor customer service overall.
Purchased a mattress on Feb 3rd. As of Feb 17th it still wasn&'t delivered (six re-schedules from purchase date) so CANCELLED the order, went to Gallery Furniture and had the mattress delivered the same day. I guess we should have gone to Gallery to begin with.
The sales person that worked with me was very helpful and professional. I explained the pieces I wanted and he was able to put together a great package for me at a great price. The quality of furniture is excellent as well!
TOO EXPENSIVE!
My experience inside of Ashley Homestore was quite like no other. The associate I had the pleasure of meeting was Drew. He provided knowledge of the products in store, he was relatable, and he explained everything with both precision and understanding. Cant ask for a better experience and will definitely return for future products and refer everyone acquiring home furniture to him and him only.
Drew was absolutely amazing!! So knowledgeable & helpful & never got frustrated with us as many times as we changed our minds about which direction we wanted to go. We will definitely be back to see him for any of our future needs.
Very helpful and not pushy like other furniture stores.
I ordered a sofa and a coffee table-type thing and everything was fine. I should have read the fine print a little more in depth. I’m stuck paying a 200 dollar delivery fee which is literally a fifth of everything that I paid for (which totaled around 1k). Had I paid a little more attention, I would have never signed and when I tried cancelling the order (it hasn’t even gotten to the warehouse yet and it’s been almost 3 weeks) I was told they don’t do refunds. IKEA in Woodbridge offers 50 dollar shipping. Next time I won’t make this mistake and will definitely go to them or Haynes or anywhere else. Nice customer service agent though, although there was nothing she could do which I thought was super unfortunate
We went there ready to buy new furniture. We were not greeted when we entered the store and no one ever helped us. We were in the store for over 1/2 hour. Very disappointing. Don't plan to ever go back.
Had salesman Drew waiting on us. He was very knowledgeable of the products in the showroom. Took the time to lead us to almost every chair so that we were sure of our purchase. He also worked hard to give us the best price. We are very satisfied with out experience. Since the new chair will not be delivered until later this month we will reserve our comments until after that event. Tom & Joan Zbell
Andre was great, not pushy and assisted helping my handicapped wife. Thanks guys
2 months ago when I bought the furniture I came on here and gave a 5 star review. Now I am coming back to give it a 1. It was all great until now. When I bought the furniture at the end of November I made sure I said numerous times I wasn’t needing it until February 14 and everyone said that’s not a problem at all. Well since it’s 2 weeks out now I could finally call and schedule for delivery. Coincidentally within a few hours the store I bought it from (Ashley HomeStore on Laburnum Ave in Richmond) calls me and tells me the TV Stand I ordered has been discontinued that I need to come in and pick out a new one or cancel it from the order. My question was how is this just NOW a problem when I ordered back in November. I was told all my furniture would be at the warehouse by December 21 and that then it would sit in the warehouse until delivery on February 14th. So why isn’t this happening? Then when I asked if I have to come and pick out a new one, can I get for the price I paid for the discontinued one and she said if the price is higher you have to pay the difference. I said why is that? It’s not my fault y’all didn’t tell me until just now - 2 WEEKS from moving. All I have to say is I better have a TV stand on that delivery truck coming in 2 weeks and not have to pay a penny more as it was not my fault this happened. She was supposed to get with management and then call me back. I have not gotten a call back yet of course. I’m not happy at all with the customer service I am receiving for an issue that was not my fault.
Never shopping there again. Wasn’t satisfied with my furniture and had the hardest time exchanging or coming with an agreement on what to do with my furniture. No one called me back from the store and the 800 customer service number is not helpful. They just refer you back to the store. My salesman wasn’t as helpful as he was when he was trying to get the sale. Never got a call back from the manager as requested and didn’t have the time to keep going back and forth to the actual store. I finally gave up which is bad considering the money spent there. Never again will I shop here. Highly disappointed.
dont buy anything from these bums! horrible experience! dont waste your time, they will just piss you off!
Gave my requirements to Drew, the sales person who greeted us at the door. He took us directly to the sofa that matched everything that I wanted. Luckily, it was on sale. He went over all specs and options with no pressure for me to buy. He was very personable and made us feel at ease. I bet we weren’t there over 30 minutes. I went home and made sure I had the space for both sofas. I came back today and finalized the purchase. I had gone to 5 stores and this by far was the most pleasurable experience.
Nichols was great! He turned a bad situation around and made our experience great. We will definitely be back to see him
The sales personnel were great. Answered all my questions. Texted with me after I went home to clarify things for me. We even bought more furniture when we went back to finalize our original purchase. Emily and John at the Laburnum Richmond store were outstanding.
Our salesman Drew was so helpful. I was in a hurry to get what I wanted, he knew exactly where to take me to in the store, knew what he was talking about on explaining the products and got me out and loaded quick. Will be going back to him next month for living room furniture!!!! Thank you so much Drew!!!!
ASHLEY HOMESTORE, 273 FEDERAL RD, BROOKFIELD, CT 06804. The worst experience I've had with a store. I purchased living/dining room sets and received a partial delivery with damaged items on Dec 23rd. I was told the other items would arrive on Dec. 27, now they are saying Jan 3rd and it's possible the living room will not make it on that date. When I asked for the corporate number, they were quick to give out the owner's name Khaled Al Qudah (if that is even true), however, there is no contact number, corporate office or complaint division. The website for contacts/complaints doesn't even work. It's a shell store. I am livid as I planned around the shipping dates and had an event for New Years, but since I have no furnishings, I will have to cancel. F this store, BUYER BEWARE!
Salesman was great and not pushy at all. Everything was great until delivery. Takes a month to get furniture delivered when was told only 2 weeks max. So now will have to go pickup ourselve . Never again.
was lied to by sales rep. was overcharged for delivery. no one answers phoned. guess they always busy lying to cusyometrs. corporay e no better. always leave a message that no one ever returns. sooooo sad how friendly and happy they are when they want you to buy. But once you purchase something they cant be bothered. will NEVER buy another thing from them. EVER
I was overcharged, didn't give the 10% off, promised delivery of my couch and $5000 bed Dec.13 and no calls no delivery, I specifically bought a different couch because it was "in stock" and would be delivered by Dec.13, I have a house full of guests and missing our bed! still no idea when it's coming, don't trust the sales guys there, I was a loyal frequent customer but I'll spend $8000.00 somewhere else next time!
Had a great experience drew was very pleasant and took time to get me exactly what i wanted.
Great Customer Service, Salesperson very knowledgeable about their products as well as business acumen.
I decided to buy new for the first time in my life. I have been through the wringer with this sectional that is damaged. multiple claims and scheduled techs have come out. I don't need repair techs. I deserve a functional unit that's worth the $2000 I'm being billed for monthly. Never again
bad service
We had an amazing time shopping for a new reclining sofa at Ashley Homestore! We had visited several other furniture stores in the Richmond area prior to making our way over. The level of service is unmatched in any of the competitors! Emily greeted us at the door, asked us what we were looking for, helped us to see all of our options, answered any questions we had, and asked permission to follow up with a text message within the next 24 hours. We were impressed with the speed of her responses via text message when it came to all the options available to us. We were happy to select the perfect sofa for our family. Would highly recommend this store to anyone who appreciates a high level of professionalism from their customer service experience.
Found exactly what we wanted. Great price. Very successful and pleasant visit.
Emily helped my friend Casey and I find the exact furniture we were looking for to furnish our new apartment. We needed everything from bedroom sets, to sofas, coffee table, entertainment center, etc. Emily helped us discuss our options and helped narrow them down to exactly what we were looking for. We walked out of there super happy with our purchases. If you need furniture, go to Ashley HomeStore on Laburnum Ave and ask for Emily. Such a great help!!!
I went here looking for deals that I saw online. Shortly after arriving I got the feeling that no deals are to be had. The sales folks made no attempt to even say hi to me or ask if I had any questions, which I did. To be honest I was really let down on what they had in stock/selection. Don't waste your time here in hopes of affordable furniture as I did.
Drew was so very helpful in choosing our new living room furniture. Drew did not hover over us but made himself available if we had questions. That meant alot to us that we were given space to make our choices. We bought a living room set. We needed to return the next day to get some measurements. Talking to Drew we ended up buying a kitchen table also. So very happy with our choices and the price. We bought on the 75% off weekend. Ashley Furniture has always been our number one choice. Drew has made it where in our minds we will never go anywhere else for our future home needs.
Drew was wonderful to work with! He was insightful and hilarious.
Service ok,but delivery and waiting time sucks,
DO NOT BUY FURNITURE FROM THIS STORE! My husband and I came in early in October to look for a sleeper sofa--preferably one that was also a sectional. My sister was coming to visit on the 24th so we wanted something that we could get before then. The manager, Eric, lied to our faces multiple times on multiple occasions. First he told us the couch would be at the Fredericksburg warehouse the week of the 15th and we could schedule delivery then. The 15th came and went and I never received a call to schedule delivery, so I called and was informed it wouldn't be at the warehouse until the 28th and that was what it had ALWAYS been scheduled for. We were never shown in writing what date the couch should have been delivered until after we'd signed the order; we took Eric at his word. Even with the delay in delivery we decided we still wanted the couch because it would be more comfortable than the one currently in my apartment so we just waited the extra two weeks. When the couch was finally delivered the last week of October it was the wrong couch! There was no sectional. This is where I made the mistake--I signed for the couch because I didn't have time to deal with it in the middle of the day on a Thursday. I had to leave school (I'm a Ph.D. student at VCU) and rush back for class and lab work. When we called customer service later that day we were informed that the couch we ordered no longer came in a sectional--it had been discontinued. What? How did Eric order a sectional sleeper for us then? He didn't. He lied to us and told us that 's what we were ordering. We've called customer service MULTIPLE times, we've called the store MULTIPLE times, we've called Eric's cell phone (because when the issue with the delivery date came up he gave me that number so I could reach him more easily. Spoiler: he doesn't ever answer or return phone calls) MULTIPLE times, we even went to the store in person after being fed up with being given the run-around and being told, "We're waiting for a a response from 'home office'" or "corporate". When we went into the store Eric promised to make it right because it was HIS FAULT. He admitted to making the mistake and said he would fix it. That was last Saturday (11/9/19). We were told that corporate might be closed on Monday for veteran's day (ironic since my husband is an active duty Marine and I'm a Marine Corps veteran) and that he would call us Tuesday or Wednesday. It's Saturday and, unsurprisingly, we still have heard nothing. As I mentioned, my husband is active duty and not stationed in Virginia where I'm going to school. So we take turns driving back and forth between Richmond and Jacksonville, NC. This weekend I'm down in NC so we're unable to go to the store in person and demand answers, again. All in all we both regret ever looking at couches in the first place. Although we've bought multiple pieces of furniture from various Ashley locations, this couch is the last piece of Ashley Furniture that will ever be in our home.
Good service- Alvin did a great job matching a great sofa to our budget!
WENT FOR THE VETERANS DAY SALE
Drew did a great job! Very helpful in mentioning complimentary items to the living room set I ordered. Everything was reasonably priced. Veteran-friendly store!
ABLE SECURITY PLUS INC. Working in the area.
great selection and the sales representative was excellent
Emily was super. She listened carefully to our wants and needs and showed us around at our pace. There was a large selection of the specific item we were looking for and we were never rushed or pushed. She encouraged us to take as much time as we needed. The best fit was found after looking at a dozen others before. Overall a nice experience and we are happy with our price and selection.
Nicholas was very knowledgeable in helping me furnish my home.
Need better customer service!!!! My parents purchased an adjustable bed for my dad, who has cancer and NEEDS this bed, and they've delivered the wrong item twice already. They ordered a KING size and received a king size mattress but a twin size base. They called and got the runaround, which took several days. They PROMISED my dad would have this bed in time! Finally, they delivered what was supposed to be the king size frame, but it was yet another twin. A KING MATTRESS WON'T FIT A TWIN BASE PEOPLE!!!!! Their response is that the sales guy wrote it down wrong and they (my parents) would have to cover the difference out of their own pocket. They've gone back to the store to try to get everything rectified and nothing is being done.
Store manager is extremely rude actually caught making fun of me behind my back I don't think you realize I saw that. From time I purchased a delivery is absolutely ridiculous only reason I went back to this door because the salesman out MET previously was very patient and very professional didn't see him in that today so hopefully took my advice and found another place to work. It was probably all that there to make the racial quota
This store is a absolute joke. Ordered furniture on Sept 27 and was promised a delivery on Oct. 5th. I then was told Oct 10th, which turned into Oct. 16th. When my delivery came it was incomplete with no mattresses for my son bunk bed. Needless to say after several phone calls and complaints to Shawn Jones in the customer service department, I STILL DO NOT HAVE MY MATTRESSES!!! I want a refund immediately and I want this bed out of my house. This company is the HORRIBLE when it comes to customer service and communication. I wouldn't recommend anyone to use this company. Save yourself the headache and go somewhere else.
Horrible customer service experience. Alvin is the store manager and he has awful customer service. He is unable to communicate effectively without a certain disposition about himself and has clearly become accustom to hearing no. If I could give negative stars i definitely would. I do not recommend anyone buy from this location.
Christian was our helper. He was very friendly, courteous and helpful.
Had a great buying experience with Ashley Furniture. This is the second set of couches we've purchased through them, and both times they were helpful, but not pushy, and got us through the process as quickly as possible. Their inventory and pricing are much better than other furniture stores we tried.
Nick was amazing, and help me find exactly what I was looking for.
Johnathan was the best salesman I could’ve asked to help us. He was kind, polite and knowledgeable! After a bad experience in the Broad St store this young man made me and my spouse feel very comfortable with our purchase. He showed that he was more about making us happy than completing a sale. I was extremely satisfied and on top of that the GM is an amazing guy. Very pleasant. If you are in the Richmond area, go to the Laburnum store and not the Broad St.
Nick at the Laburnum location in Richmond, VA was extremely helpful. The items I wanted to see where there for me and on sale which is always a plus.I was not hounded like at other furniture chains and Nick was extremely knowledgeable of the products. I’m very pleased with my purchase and look forward to making future purchases.
Drew Was very helpful. Showed me around and helped pick out the perfect chair for my son’s room. He even helped load in my truck.
Great selection of furniture, specially couches.
Was shopping for a new mattress and stopped by AF to see what they had on sale. Was expecting your typical pushy, cling to you, sales professional. I was so happy that Drew was the salesman who came over to assist me. He was very customer-first focused, wasn’t pushy, and listened to me so he knew what I wanted. Ask for Drew at the AF Store on Laburnam in Richmond! He is the best!
We shopped around and by far had the best experience with Drew at Ashley Homestore. He was attentive and very knowledgeable. Drew took time to answer all of our questions and concerns. He went above and beyond to ensure we had the best furniture buying experience!
My husband and I spent nearly $11,000 on August 19, it's October 10 and we STILL do not have all of our items. Our salesperson was Eric, he also presented himself as the General Manager. He lied to us about our delivery and delivery date. Our bedroom set, to include the mattress was in stock but both living room sets were on back order. He assured us that our items would be delivered in 2 separate deliveries. On September 9, the day before the delivery date for the 1st delivery, I called to find out why I hadn't been given a time for delivery only to find out that Eric never authorized a split delivery in the system. No one would authorized the delivery without Eric. I finally spoke to Eric the next day, he admitted he never put it in the system but insisted that was proper protocell. After some back and forth our bedroom set was delivered 2 days later but WITHOUT the mattress. Today is October 10th, we still don't have a mattress or neither of our living room sets. We have not been contacted by anyone the store, and Customer Care is not helpful AT ALL. All we want at this point is a refund so we can purchase a mattress somewhere else and stop sleeping on the floor. As well as living furniture so my family isn't sitting on the floor to watch television. I have shopped with Ashley Furniture since 2008, this is it! I will never shop with them again! I wish I could have given negative stars.
Drew was our rep and he was outstanding!! He definitely has my business with furnishing our apartment and future home. Very personable and friendly, also he was not your typical pushy sales rep. He stayed true to our budget and did not go over it. Drew was amazing and ashley has our business.
Would not recommend shopping here. It has been almost 30 days since I purchased my furniture and I STILL have not received all of it.... After they delivered the wrong bed......I have called them several times for updates and have been told my calls would be returned. Still have not heard from them.
I was looking for some new pieces to replace the very old and worn pieces we already had. I came in on a late Thursday evening & was greeted by Nick. Not only was Nick friendly and informative, he was patient & not pushy in the least. Although the store was closing, he took his time reviewing several options with me. We looked at all the power reclining couches in the store, the clearance room and even some mattresses. He never rushed me & was actually quite pleasant in his demeanor. I told him I would go home, do some measurements and come back in a few days. He made me an appointment for Sunday evening. When I came back Sunday, again late, he was in no rush. I showed him my selections and he walked me to the items to ensure that I was confident in my choices. The longest part oc our interaction was waiting for the administrative people to type up the invoice. Overall, I would certainly recommend Nick, and the Laburnum store!
Nick was very helpful and made the process extremely easy and quick. We were in and out within 30 minutes. Definitely recommend!
Great experience!! Christian was amazing, we are looking forward to buying more furniture! Kids bedroom furniture!
Very good experience! Mr John was very personable and professional!! Explained everything thoroughly (warranty/delivery options,etc).
Great service ! Met me at the door answered my questions. The saleswoman was personable and did a great job. They carried the boxed mattress out to my vehicle. Good experience.
Emily was extremely helpful during my process of buying a new couch! She checked on me constantly and helped me make the best decision based off of my needs. There were many couches that I was considering and she was especially patient with me when helping me to determine the prices of each. If you’re looking for a new piece of furniture I highly recommend Emily to help you with the process!
Darius was really patient with me and wasn’t just trying to sell me anything, he made sure I purchased something that I really wanted. He’s great !!!
Sales Person (Nicole, Laburnam Ave) was awesome. Very helpful and attentive; Directed me to the perfect bedroom set, so perfect I purchased a second grouping in a different color!!
Delivery time unacceptable, Alvin salesman deceitful. Would not recommend.
If I could give negative stars, I would. Horrible delivery time. A whole apartment’s worth of furniture was purchased and paid for in full on August 1, 2019. As of today, September 19, 2019, only 1 mattress has been delivered. Multiple calls and visits to the store and still no answer or delivery. Very disappointed and frustrated. 7 weeks waiting for furniture is ridiculous.
Ashley HomeStore has a nice selection of goods. The salesman I met today, Nick, was friendly and he helped me get what I needed with ease. It was a nice experience, overall.
If I could give negative stars, I would. Delivery on merchandise is awful. Furniture purchased and paid in full on August 1, 2019 and as of September 19, 2019 only 1 item has been delivered. Multiple calls to customer care and corporate are not helpful. Would not recommend this location at all.Update:Be wary of salesman pitch. Alvin verbally promised dates of 2 weeks delivery and it&'s been 7 weeks.
The salesman was outstanding
I had a wonderful time at the store. I initially went in for a 2-piece sectional sofa I saw online but Nick (exceptional service btw) showed me a other options within my budget that were even better than I had envisioned for my living room. Nick was amazing, showed me at least 3 choices, different colors, quality of the texture. Overall it was a great experience; I felt a little lost in the beginning because I'm very indecisive but Nick helped me narrow down my choices, great service and great employee! 👍
The people are very helpful, didn't enjoy a back room for my purchase. Andre was very helpful.
Went in looking for a inexpensive bedroom suite, walked out with a top of the line set at a great price . Happy wife happy house.
On April 20 we bought a sleeper sofa, chair and a half, floor lamp, and ottoman. All items were delivered on mid-June. The couch was ripped UNDER the shipping cardboard which means it left the warehouse after &"quality control&" approves it for shipping. I refused the couch after they tried to convince to accept them coming out to fix it. Their own delivery man told me not to accept the repair offer. A new, undamaged couch was requested and delivery was never scheduled, because we had been told we&'d get a call when that couch was back in stock. We never got that call, so I called to request a refund. Now we&'re up to late July. I have called to Ashley Zuna, Shannon, and Eric. I have left multiple messages for the store manager and have NEVER heard from her. It&'s now mid-September. We have no couch and Ashley still has approximately $800 of our money. I will spend this coming weekend compiling receipts and my communicaions log. I will be sharing all my evidence with local news outlets. I am also looking into small claims court. If anyone from Ashley reads my review, only contact me to tell me when I can expect my refund deposited into my account from which I paid for the couch. Otherwise, look for your names in local media and in court documents.
They have nothing in stock at the store, then you have to pay an additional $200 to have in shipped. I was told by the sales person it should take 3 weeks for delivery. Apparently he failed to mention it was on “back order.” The new expected arrival to the warehouse ( not my house ) is 8 weeks after I originally ordered. This is ridiculous. Never ordering from here again.
Nick was my furniture specialist and he did a great job! He was very patient with me and very detailed about the furniture. He gave suggestions and kept me with my color scheme and I didn't go above my budget, although I didn't give him a budget. I was very happy with my experience and even happier with my purchase. Thanks Nick!
Stella was very professional, friendly & helpful. We were looking for a living room set & told her what our price range was & she showed us several options in that range. We are very happy with our purchase. Thank you Stella for being so helpful!
Mr. John did a great job of helping me find the perfect couch for my family.
Excellent Service on a busy day!
We had a real nice time there. He's salesman Nick was very helpful in explaining all of the questions that we had. We went there for the possibility purchasing a recliner for my mother-in-law and we ended up purchasing 3. The deals were great and they sales person Nick was very straightforward with us in his answers and I appreciate this very much. I feel very confident that I will return for future purchases and it will be my points to have Nick as my salesperson. Nick was very friendly and a pleasure to have done business with . I will feel very comfortable in referring someone to shop at Ashley's Furniture Store. Great place for the neighborhood!
Have been shopping for furniture for 3 weeks. Tami Gardner at the Laburnum location is the reason we bought our living room set at Ashley’s. She gave us the time and space we needed to browse. Her bubbly personality and big smile added to her knowledge of the type of furniture we were seeking to fit our specific needs. The selection was very ample and the rest of the staff very pleasant. Decent prices too!
Nicholas did an excellent job of assisting my family and me! He also made great suggestions. I appreciate his knowledge, patience, and courteous nature. I highly recommend him! - Dr. Patrice Perkins
No accountability! GM HUNG UP ON ME. Finally get in touch with GM Eric and he hangs up on me!!! Kim is admittedly avoiding calls. Please don&'t do business here. Likely will sue for my monies back. Record all calls also! Waiting on communication regarding delivery post $2500 purchase. Would love to give great reviews however leaving with no formal receipt or order number, having monies withdrawn, and zero info on delivery has made me weary of my choice. Will update review with communications from company and sales rep. As one must be available for delivery to give work a heads up is a must. Was told I would be contacted that evening with delivery date and two weeks has elapsed with no further updates. To cancel order will be next move and certainly won&'t recommend unless or until I receive communications and an order number. As of now Ashley has $2500 of my monies and my product is ... who knows. Not courtesy update from Ashley (Eric GM). Please address difference in cushion height.
Jonathan did a great job! He helped me with everything that I needed!
Great customer service from Nicholas and very helpful with all options. He went above and beyond our expectations to help us find our perfect sofa and table. We will be coming back again for more with Nicholas. Thank you!
Nice variety and good prices.
Great people. Clean store.
I like there furniture
Tami, the sales rep was a delight and had all the info you’d need to make a decision without pushing you in any direction. Found a great sofa and love seat set.
I went to Ashley looking for furniture for my sister. I have been an Ashley customer for well over 15yrs, however I was a bit hesitant based on some reviews I had recently read. Boy was I pleasantly surprised when I encountered Nicholas at the podium. He was welcoming, patient and extremely helpful! I RECOMMEND Nick to anyone who is looking for furniture, he definitely made the Ashley experience even more pleasant!!!
Nickolas was so helpful. He was knowledgeable and showed us many options of what we were looking for. He didn't hover or pressure us and he was very friendly. Ill be back to buy the rest of my furniture needs because of him. The selection was great and the prices were amazing.
DISHONESTY AT ITS FINEST. ELUSIVE ROBBERY should be their trade mark. Eric. . . oh Eric. Wrong woman my friend. Wrong woman. Waiting on communication post borderline thievery on $2500 purchase (~400 too much). Would love to give great reviews however leaving with no formal receipt or order number, having monies withdrawn, an itemized receipt with held from me via blatant lie, card rapidly swiped before disclosing itemization, and NO proactive scheduled delivery. . . I couldn't be more upset. I returned as a customer to be robbed. Only most robbers don't hesitate to let ya know, this one was sneaky. Had I not chased my items down they'd just sit in warehouse and Eric spends my commission. Unfortunately for the General sales manager (which why as a manager are you taking sales from your team?!). . . I had previously done business, and returned to purchase the EXACT same couch. I very much regret the decision to return. Knowing what to expect from my first purchase, I know what I was shorted this go-round. Honesty. To be overcharged and give a good person a good commission fine. To be lied to, taken for a fool, and advantage of bc I'm seemingly a dumb, vulnerable woman. not ok, Eric. Not ok. Just to be clear I entered the store knowing what I wanted. Eric, the general manager, ignoring what I was saying paraded me around the store and tried to sell me a $1700 couch. I led him back to the same one I told him I was there to get, up-sold myself even, and even still he felt the need to be dishonest and sneaky. When negotiating he knew I had a receipt from the previous purchase, again exact same couch, only less pieces as I unexpectedly had to move to smaller home. With an offer for $3000 for 3 pieces when I paid $2700 for all 5 . . . . He told me what I wanted would total $2500. I considered it, said ok. At this point as A RETURN CUSTOMER, I was FULLY expecting to be taken back and sat down with to go over pricing. Items and itemized pricing. Shipping. Warranty I didn't want. This didn't occur. ID and card returned as He told me his system wasn't working; yet my monies were promptly deducted. My jaw was slightly agape when he handed me a hand written receipt (only shipping and warranty itemized in hand writing) and a normal cashier receipt for a $2500 couch, as I knew something fishy was going on. Had he just called me to schedule shipping I'd never scrutinized the receipt but the link was bad to my tracking and had to. Karmas a b, Eric. It was then I saw the frivolous up charge on items I'd purchased within the year of 2018. One and a half weeks later, no nothing, no contact, no delivery, no. Eric. . . no money in my bank. . . I am chasing down this over priced couch during my work day- as the kind lady at laburnum notifies me Eric was dodging my calls. She did inform me that I should speak with the regional manager as NO delivery was scheduled in the system. Eric promised to call me same day as purchase with delivery time. Failure. Brittany was able to get my items shipped and sent me a receipt. My qualm enters here: do not tell me your systems are down Unless you are damn sure to cover your tracks and truly no need to lie. But if you do you'd better be good at it as my tolerance is little and my card and bank are ready to dispute purchase. BBB is aware also. I may be a woman. I may be petite. I may be blond. I am no fool and shame on you. The receipt, itemized was perfectly available and generated with the purchase as the time and date stamp are exact matches. Dishonesty is. . . well what goes around comes around. I have reached out endlessly and to no avail submitted a complaint with the Better Business Bureau. When I juxtaposed receipts Eric uncharged items. Had he not lied and been upfront, owned not scheduling delivery, called me back, and ensure I was happy with my purchase, I'd not complain. "I'm the GM. I can do any damn thing I want". Ok Eric, if I'm a dumb female, let's play gender roles. Be a man. Own up. Call me. Refund the monies you were quick to take. Dishonesty isn't ok. Multiple lies told. Will update review with communications from company and sales rep but beyond ensuring the items entered my house (aka thinking you've secured my monies) not a word. Would appreciate an update from Ashley (Eric GM, Brittany or Kim). Last communication was Monday in which Brittany stayed Kim would be in touch. Please address difference in cushion height. Will he contacted by BBB and PayPal as at this point with no contact, principally I cannot give Ashley my monies. Dissatisfied with product delivered as armless chair is not of even height. Shame on all of you. Will post pictures of hand written receipt, actual receipt with time stamp and previous receipt so public can see for themselves the way in which you take advantage of people.
Nicole was great !!! She really helped me with everything I wanted and needed ❤️❤️ I will be sending people to Nicole in the future.
They had nice items, but nothing in stock. You have to pay extra to have your items shipped. I wanted something i could take now. The price was good, but adding $100 more for shipping didnt seem worth it.
DELIVERY NEVER SCHEDULED. KEPT MONIES. DIDN'T SCHEDULE TO DELIVER. GENERAL MANAGER ERIC AVOIDS ALL CALLS. DON'T DO BUSINESS. HIGHWAY ROBBERY. IF EXPEDITED SHIPPING IS GRANTED WILL INCREASE REVIRW. WILL NEVER SUGGEST THIS LOCATION OR IF YOU MUST USE LOCATION AVOID ERIC (GM). Customer service agent helpful but hands tied. $2500 purchase. Would love to give great reviews however leaving with no formal receipt or order number, having monies withdrawn, and zero info on delivery has made me weary of my choice. Was told by Eric, general manager, I would be contacted that evening with delivery date and two weeks has elapsed with no further updates. To cancel order will be next move and certainly won't recommend unless or until I receive communications and an order number. As of now Ashley has $2500 of my monies and my product is . . . who knows. Not courtesy update from Ashley rep.
My husband and I walked in Ashley Home Store and we were not pressured by salespeople at all. However when we saw furniture we liked we were assisted immediately. Alvin Hicaro thoroughly explained every detail and option available. He made us feel extremely comfortable. I highly recommend Ashley on Laburnum. Great work Alvin.
Nick was extremely helpful and knowledgeable. And he was not pushy - which is always one of my concerns when I walk into a retailer.
Alvin was amazing!!! Courteous, professional and knowledgeable. He made me feel welcome without feeling pressured. I actually came in a couple of days prior to just look around and Alvin was there to greet us. I came in today and he remembered us and welcomed us back. I looked around for a while and a bedroom set caught my eye. Alvin must have noticed because he came right over and let me know about the set. He even ran some numbers for me and gave me a great deal. Needless to say I purchased the set and felt great about it. Thank you Alvin for your amazing customer service!! I will be back!
Short Review: Make sure you check prices online before buying. Long Review: I was there a week ago, and it was your typical furniture store experience. Sales people were not to pushy. So we found something we liked, but wanted to look around a little more. A week later we ended up that Ashley had the best option for us. So I did some online checks and found out that their 80% off deals are from a fantasy universe, it's more like 30% off. Furthermore pretty much every online shop had it 30% cheaper than Ashley's. So I asked for a price match, which they agreed to, but suddenly there was no more free delivery. Want it delivered to your home 10 miles away? That will be $200. So I walked away. Not sure what their survival plan is. I'm glad I found a place where I was able to try before I buy, unfortunately they were not interested in making a deal. At the end internet with free white glove delivery came down to be 40% cheaper than the store.
Nick did a good job he got me in and out with no muss and no fuss
The team that install my bed stripped the Allen head screws which made it virtually impossible to disassemble for my move. Quality product terrible service. When hiring a crew please make sure they know what they’re doing.
Wonderful Furnitures and professional sales consultant
I used to work for Ashley Homestore up until about 2 months ago...and now I truly understand the customers pain dealing with trying to get their furniture fixed. Trying to get a mattress replaced that has a huge lump in it. The day of delivery had a dip and never inflated correctly. The mattress came rolled up in a box and it just never got its shape. Dad Gave it a few months to see if it would get the shape, now I have to go through all of these problems, take pictures of the box spring and underneath my bed just to see if everything's correct and not damaged. This is such a hassle and I think this is just right ridiculous. Just send me a damn tech out and let him do his job!
Best experience ever! My Dad was super happy with his purchase! Alvin explained everything detail & made sure my Dad knew what he was signing up for!! We will definitely be back!
Sales associate was very professional and attentive, went above and beyond to provide excellent customer service.
Jonathan & Nicholas were both very helpful, knowledgeable & courteous & made it a pleasant experience
My mother and I came into this location to check out living room furniture for my future apartment so I could get some ideas. We were greeted as soon as we walked in by Tami and she gave us the run down of all the sales going on. She offered excellent advice and information regarding furniture I was interested in and never made us feel obligated or forced to purchase. I will absolutely be back to see Tami to purchase all my furniture for my new place!! My mom too!
Nick was very professional and friendly. He wasn’t pushy. I would recommend him to my friends and family. I would definitely consider him an asset to the Ashley Furniture Sales Dept. Thanks Glenn Johnson Henrico, Va
I met Tami here and she did a great job helping me. She was very knowledgeable and helpful. She'll be getting my business and she should get yours too.
This place is nice one girl I dealt with was nice and didn't follow you around but one guy was a pain in the neck he was quick to push on a sell and I just don't like that
Ordered a bed to finish out our bedroom suite and had a great experience at the store but after that it’s been a disaster. The bed was delivered and as the footboard was being taken up the stairs I could see the corner was broken and they were actually going to install it like that. So they left the mattress and took everything back. Came back for a second delivery and this time the headboard was dented all over it. They said they could install and have a technician come out to see if it could be fixed. No sorry I don’t want a piece of damaged furniture so now waiting for a third delivery. Spoke with customer service to see if we could have the delivery charge reimbursed or at least part of it due to all these issues and was told no. So instead of giving me a little bit of money back for all the inconvenience I’ve dealt with, they’d rather lose a customer and I won’t ever recommend Ashley furniture to anyone.
We came into Ashley Furniture with intentions to look at bedroom sets. We were greeted by Nick, who did a phenomenal job laying our options. After looking at bedroom sets, we took a detour to living room furniture, long story short, we ended up buying both!! Huge thank you to Nick, certainly will shop here again!! Many thanks Ben & Kristie
I went to Ashley Furniture and had a wonderful experience with the salesman. He was very pleasant , easy-going, informative and seemed to have good knowledge of their products needless to say he sold me, his name is Nicholas Moore if your in the need for furniture go see him, he'll do you right!
Conner was AMAZING! He went above & beyond to help us find the perfect piece for our living room. He was extremely professional, kind & knowledgeable.
Very pleased with the purchase, he greeted us as soon as we walked in and had a great attitude throughout the whole time I was there. Will come back for furniture for the other rooms here!
Great experience from the time that we entered the store to purchase our furniture. The salesman (Nick) was very friendly and knowledgeable of all the furniture that we were were interested in purchasing. He gave us enough time and space to make our decision. The GM Eric, was also great to work with as well. I would recommend this store to anyone looking for furniture who’s looking for a hands off approach but just the right amount of assistance when you’re ready to make a decision regarding your purchase.
Friendly people I have to say I was satisfied with my purchase
Conner was excellent as salesperson didnt push for sale and let me chose and see what I wanted very knowledgeable on products also
Darian was very helpful and wasn’t pushy. We’re glad to have finished our bedroom set!
Eric and Nick both were great. They gave me the space I needed to look around and both made sure I was getting exactly what I needed and wanted!
My salesman Darian, fabulous job in knowing exactly what I was shopping for. I can't thank him enough.
Nick was a great salesman. He helped us find the right sectional couch, at a great price. We will definitely be coming back to Ashley Furniture!!! Thanks Nick !!!!!!!
Nicole was very helpful with the questions I had
Great reasonable prices. Staff is great
The assocites at Ashkey are very professional, attentive and willing to help you find what you want.Nicole was awesome and very knowledgeable!!
If a customer is able to move their own metchandise being told they have to use company delivery for a extra charge shpuld mot be an option
Great place to shop
Tami helped us choose furniture that we loved, was patient as we added tables and rugs, and was generally delightful to deal with. She is our new furniture guru and we hope to be able to deal with her for future purchases.
Nick helped us find exactly what we wanted and he wasn't fazed by our half duggar sized family. He followed up as well and even bumped up delivery time to suit us better. He did an outstanding job and displayed a great amount of patience. I highly recommend choosing Nick at this Ashley location.
Nicole was amazing!!!!!!!
Excellent customer service 😁
Alvin was an awesome salesman, he was very informative and got me a great deal on my purchase.
Nicole was so helpful and knowledgeable. She helped us with everything beginning to end and we couldn’t be happier with our new furniture!
Most horrible experience I've ever endured. When originally purchased, April 20th, I was given a 2 weeks max date of my furniture being delivered. Soon after signing the paperwork, I was told May 28th, two days before May 28th, I was given a June 14th date. I go into the store to cancel my order, and am told I will be charged a 30% restock fee, for something that's clearly not in stock. You call corporate, they say you have to have a GM cancel your order, go to the store, talk to the GM, GM says he has to call Corporate. If you go to their Facebook page for Ashley's furniture, you will read tons of the same experience I am currently dealing with. Stay away!
ALVIN HICARO IS AMAZING! I’m giving this place 5 stars because he was an amazing sales leader and helped me thoroughly and informed me of what to expect. I was going to put 4 stars because of the lack of customer service from the front desk checkout. DIONNA had way too much attitude. She made it seem like she had more important things to do. I had to get my card limit increased for the day which took a couple extra minutes. In which time she asked if I had another card I had to use. I said this one works perfectly fine. She even went as far as to ask me how much I had. Very unprofessional. She should maybe find a new job if she’s unhappy here. I was nothing but patient, respectful, and nice. Again: the 5 stars is for Alvin and his diligence in his work! Thank you!
John my salesman was very helpful and pleasant . Definitely will be back.
Connor was awesome!!! My son and I went in to pick his bedroom set and found exactly what he wanted. Connor walked us through looking up the set on their in store look up screen. We were able to see how the set actually looked in a room. He talked to my son just like he was the customer pretty cool!!! Upon returning to purchase my items Connor helped me pick a special gift for my son. His very own recliner for his room. Connor remembered my son sitting in almost all the recliners on the sales floor. Thank you sooo much for helping us with our purchase for our new home!!!
Nice furniture good staff
I love coming in here to just look at furniture then I saw a piece that I loved and just knew I had to have it. Nicole did a wonder job at helping me and I’m thankful !
Ashley HomeStore is a great furniture store that has great prices. Nicole helped me match the store online price vs the store price. I had a awesome experience. Thank you Ashley HomeStore.
Nicole was AWESOME!! Nicole ensured we were comfortable and satisfied with our purchase. We will definitely be back to purchase more with her!!
If i could give zero stars i would, this place is absolute junk! Will never purchase from them again
Sales rep was very straight forward, listened to what I was looking for and wasnt trying to push my decision
Well the experience in the store was good but the bad thing is our furniture was suppose to been delivered on Wednesday but no call until later Wednesday night and said they can’t deliver until Friday I wish they would have told us before we had took our furniture out the living room!!!!
Greg our sales associate was personable and knowledgeable. We would what we were looking for and Greg was able to answer all of our questions.
Update on 4/20/2019.... We returned to Ashley for living room furniture and worked with Greg. He was knowledgable, friendly, and not pushy. We can't wait to get our new stuff! This is from a year or two ago (Maybe 2017?) when we came in for a mattress....Had a great experience. Our salesperson and manager/supervisor, Sarah, helped us bargain shop while not compromising our comfort and style.
awesome place! Everyone's so very polite friendly and great customer service skills. And of course beautiful furniture & even better prices💱 bang for your bucks💰
Eric provided GREAT customer service. He was very knowledgable and friendly, without being pushy.
Horrible customer service, ordered furniture over a month ago and set up a delivery date. We haven’t seen any furniture yet and they keep lying about the furniture being delivered. I would never buy furniture from them again ( I don’t even know if I’ll get the furniture I bought this one time) Stay away from them if you want what you buy!!!
Greg is a good sale men
After a few minor misunderstandings there was one rep that went above and beyond and was able to fix the issues, I believe her name was whitney.
Greg was a pleasure to work at your laburnum location. Now as far as the store/company i will NEVER purchase. It took 3 trips to get a $7000 purchase and they still didn't get it right!!!! And no one offered me anything for the screw ups!! Thanks Greg u were the only person that was very nice about the situation. But bottom line y'all just lost a great customer!
Nick was the greatest!
I just got approved!!!! Am so happy thank you Pamela for great customer service !!!!!
Where do i begin, well when you go into the store "Laburnum Ave in Henrico, Va. ", i have to say they are the fakest people i have ever met, to start off with they will smile in you're face and act like you're best friend only to sell you whatever junk they can and I mean junk, i paid close to over $900. 00 (so called warranty and delivery) for a couch and chair, the couch is damaged, at the bottom it has about 1 inch slit in it,the back of the couch is so uneven, it's not even with the left side, I went back to get my refund, only to be told that "quote" i would have to be approved to get it back or a store credit, money like that is hard to come by, it's not their money it's mine, i have called and left message's with no result's, it's hard to reach them, i want a new couch. . I am not a happy camper and will never go back again. . Think before you shop here. (Note: I would have been better off going to a thrift store and buying furniture)
Wonderful experience. Great selection with even greater prices. Purchased an awesome dual recliner seating with plenty of built in storage and pull down center console with built in USB connections and power outlets. Four cup holders. Just a great piece of furniture for our living room. Can't wait for the arrival which is this Friday for nominal delivery fee. Our sales associate, Pamela Brewer was very helpful and friendly.
Andre
My husband and I purchased a Serra mattress from then went to Fredericksburg to pick it up and come to find out it’s the wrong mattress!!! Low and behold we have been on the phone with Ashley to customer service (which sucks) and then to corporate. Even our sales lady said our doesn’t match now we want another mattress and they are giving us the run around!!!! So much for customer is always right!!!
Called into the Ashley Furniture location on Laburnum Avenue to check on the status of my furniture delivery and fortunate to have the opportunity to speak with Whitney in the Customer Care Service Dept. She was so pleasant with the best customer friendly personality as well as being knowledgeable and friendly. If you ever need help at this location I would recommend Whitney. Thank you for your help Whitney, I give you 100% guaranteed for your service.
Great customer service and great products!
Maurice was great! Extremely helpful and patient. Really appreciative of his expertise!!!
We purchased an island in Sept and it started chipping w/in a month. We did NOTHING to cause the chipping, besides using it as advertised. We haven't used any chemicals, just water and organic dish detergent. We have to be able to sanitize it. Ashley is not taking accountability for their poorly produced product, instead blaming the customer. We purchased a warranty but aren't able to use it bc the damage is not the result of an accident. As of now, we're stuck w an ugly, chipping island that we're still paying on. I WILL NEVER SHOP AT ASHLEY AGAIN.
Pamela helped us pick out the furniture that fit us best and talked us through every moment of it. She was knowledgeable, friendly, and helpful. So glad we decided to shop there.
Ron helped us with our bedroom furniture purchase and was super helpful! We was flexible with our needs (financially and for what we were looking for). We would buy from here again.
Greg was great really helped me find my perfect mattress!
My daughter went there to purchase some furniture.
I went in yesterday looking for a sleeper sofa. They have an amazing selection available at the store to look at, and they have great financing options. Nicole was the one assisting me and she was wonderful. She was so helpful and accommodating. She showed me various options with patience, which really made it a great furniture shopping experience. Made the purchase today and the sofa will be delivered this Friday. Will definitely be a returning customer.
Ms Pamela Brewer was very helpful, and a blessing in helping me with purchasing my furniture. I would reccond my friends and family to go to Ashley and ask for Ms. Brewer to assist them with their purchase.
Great
Thank you! We love what we picked & can’t wait to get it!
Excellent service, no pressure purchasing process and Alvin helped me make a decision that day when I just wanted to look. I will def be back to see him for more furniture. Thanks again
It was a great experience getting a new bed frame here. Lots of jokes and good times while looking and filling out paperwork for my new bed frame. Nicole and the sales training lady (if you read this please don’t hate me but I can’t remember your name right now it’ll come to me later haha) made things super easy.
Nicole was a great help to me.
Customer service is always great! We have been here a number of times and not only do we love the quality of the furniture, but the prices are affordable as well! We will be back as we continue to furnish our new home!
My fiancé and I worked with Pamela and she was great! Wasn’t pushy at all and was very consultative. She immediately made us aware of all the deals and financing options when we first came in the store and then gave us time to walk around and explore the entire store before checking in. We left and came back almost a week later and she even remembered us. She walked us through the entire process and got us the perfect living room and dining room set! 10/10 recommend!
I went in looking for a dining room set. From the time I entered the door, I was greeted by Alvin in a friendly manner. Throughout my browsing, he checked on me to make sure that I was okay and to see if there was anything that I needed. He assisted me in finding a table that actually met my needs and the price was awesome! Alvin did an awesome job. He explained to me the terms of my finance and he treated me with the utmost respect. He was very knowledgeable and pleasant. Keep up the good work Alvin!
Nicole was very helpful picking out a chair for my husband. It was a great experience. Thanks
Pamela said an outstanding job ensuring that we were informed and comfortable during the decision process. She is an outstanding salesperson and understands the importance of customer satisfaction.
The lady who helped me had great customer service however, my items did not arrive on time and they are giving me the run around about it. Still haven’t received my item.
I came in looking for a new couch. I was very specific in what I didn't want but not sure what I actually wanted. In the process of my indecisiveness, I sat on about every couch in the store and Maurice took me from couch to couch until I found the one. Then I went to about 5 other stores in attempts to find either a better deal or better couch. After couch surfing all over Richmond and surrounding areas, I ended up right back at Ashley and brought my couch. I only gave 4 stars because I'm not a fan of their delivery process. The delivery price is set off of the purchase price, not the amount of items or floors to go up like other stores. The warehouse is not in Richmond so going to get the couch is more of an inconvenience than the delivery price.
Very nice very helpful
Didn't seem to have as much of a selection as other locations but well put together and friendly staff
I just wanted to thank Alvin Hicaro for helping me find what I need for my home he was respectful and a good salesman
Literally walked in the store at 5:30pm WAS NOT ACKNOWLEDGED OR HELPED, then when I walked and found the bed I was looking for, I went and found a salesman and he told me I had to hold on a minute because he was busy, but all of the associates was standing around , one (was wearing a stripped dress) was sitting in a chair on her phone, the others didn&'t mind me as I walked around and ultimately walked out! I am highly dissatisfied and unhappy that I could not get information on the bed I wanted and that I ultimately did not buy !! DO NOT GO TO THIS STORE !! Clearly they do not care !
For West Broad store: I continue to wait for resolution for the table that I purchased that took three different deliveries to get it right because the table was chipped twice and ultimately lopsided On the last delivery. I did receive a call shortly after I posted a bad review, I think her name was Tiffany, I’m not sure. She said she would send out a set of new legs and have someone come to my house. She also said she would give me a $100 gift card to Ashley furniture. That was after I said I would never shop there again. So I am still in waiting mode for resolution for this drama of buying a new table at Ashley furniture. I think it’s been about two weeks since my last post and since that person contacted me.
We felt welcome from the minute we walked in the door. Maurice was awesome helping us find new furniture for our new home. Listening to our needs and wants and moving lots of end tables so that we could have a true informed decision on the accessories to go with our new living room set. Thank you
Alvin, was a great help today helping me find furniture!!
Ron was awesome! If you need to but furniture and not feel pushed or pressured, he’s the man!!
Professional and helpful! Thank you!
Alvin was such a good sales associates. He helped me with everything i needed. I walked out with the best furniture ever and will be back.
Overpriced clearance items. Will stick to the west broad location
Nicole is great at assessing your needs and calmly delivering results without feeling the "salesman" vibe.
Ron was amazing! He showed us everything they had at the store that matched what we were looking for! Very knowledgeable! We will definitely be coming back to this Ashley for any other furniture needs we have!
Good location, helpful staff...not as much merchandise as other stores. Stiil good shopping
Bought a couch over a month ago and it was delivered damaged. Ashley said they will be sending parts to have it fixed and I have not received them yet. Also I do not want a &"fixed&" couch as I ONLY HAD IT FOR 1 HOUR when I noticed the hole in the side. UPDATE- Ashley is not listening to me and they keep sending computer generated responses. I DO NOT WANT MY COUCH REPAIRED! I want a whole new couch or a refund. This whole process is ridiculous.
I had a great experience with my sales rep Nicole. She was very helpful and professional.
Bought a couch over a month ago and it was delivered damaged. Ashley said they will be sending parts to have it fixed and I have not received them yet. Also I do not want a "fixed" couch as I ONLY HAD IT FOR 1 HOUR when I noticed the hole in the side.
I had a great experience shopping for a new mattress at Ashley HomeStore. My salesperson, Greg Brown, was incredibly helpful and knowledgeable, and we soon found exactly what I needed. He made the whole process easy and enjoyable. I will definitely return to this store the next time I need to buy furniture. :)
Nicole and Alvin were exceptional in aiding myself and my fiancee in making an informed and quality purchase. I would highly recommend their services to anyone looking to make a purchase of any home goods.
Our salesperson Maurice was great. Very knowledgeable and helpful. Would totally recommend. We caught a good sale and think we got some pretty good value with Ashley
As usual we found our perfect new addition for our home! Pamela took great care of us, yet she didn't pressure us or follow us around in sales mode. I've seen some negative reviews and I just don't get it. This has been our 3rd purchase from this store and we have always been pleased! This is our go-to for new furnishings!
Great customer service, welcoming staff. They made the shopping experience very pleasant. Will definitely shop with this store again.
The help was great prices at this time of year finally met my budget
Shopped all around Richmond and Alvin at Ashley Home Furniture made the couch buying experience easy. Good prices and quality. Would recommend.
Nicole was very helpful and went the extra mile for us in comparing prices without being pushy! Love that and will be back!
Friendly customer service
My associate was very helpful and knowledgeable in helping with what I was looking for today.
Walked in today just wanted to browse around and ended up being greeted by a nice salesman by the name of Darius . He was very helpful to me he explained everything in detail from the value of the furniture to the price breakdown as well as what is included. I ended up getting a bedroom set for my daughter and dresser and night stand for me. Will be back soon to purchase living room furniture for my new house.
2 years ago I initially gave Ashley Furniture 1 star and today I happen to come across the review and apparently Ashley Furniture changed my review to 5 stars. I had the worst experience with them and would not recommend them.
Ardrea help us on our selection on a bedroom set. Good customer service!
The customer service was amazing! The sales rep(Kelle’) went far and beyond to make sure my needs were met!!!I will definitely be returning, and referring a lot of people.
Mr Greg was my sales person. He wasVery respectful and energic. He also didnt pressure use into just buy anything. He helped us buy a bed sets that was affordable and worthy. Also purchased a living set which I love . Overall I loved my experience with him. I will definitely come back and see her again. You rock Mr Greg. Great customer service!!
Awesome experience at my local Ashley store. Andre was a great help in getting the perfect furniture that I needed. Would recommend them to anybody.
Mrs. Pam was a very excellent salesperson
Andre is definitely hall of fame
My experience at Ashley socks. The manager Conrad clearly tells the customer lies. My advice to anyone out there that's shopping for furniture...do not shop at the Ashley furniture on Labarnum behind Popeyes chicken. My wife & I made a purchase in April and have not received all of our merchandise as of today September 15th 2021. This particular Ashley does nothing to accommodate nor satisfy their customers. This guy Conrad truly should be fired
I had a great experience with salesman Greg. Very knowledgeable, friendly and helpful. The showroom is beautiful and bathrooms are super clean as well. Definitely recommend!
Spoke with Andre and he provided GREAT customer service. He answered all our questions and concerns. I will definitely recommend
Andre was very helpful.
Andre was excellent, his customer service is exceptional. The store is clean and the displays are awsome. I will come back for future purchases. Thank you Andre and Ms. Pam.
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0% interest for 72 months^° with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
^°Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
