Ashley Store Richmond, VA (Broad)

Timothy had A1 customer service. We were in and out. From start to finish he was amazing. Thanks so much for getting us everything we needed Tim!

Caroline was fantastic excellent customer service

Furniture is very nice! Ben was awesome and super helpful! 10/10 would recommend

Ben and Denise were great in helping my fiancé and I furnish our new place and they were respectful of our budget.

Drew was extremely knowledgeable, professional, funny and charming. Unbelievable customer service. You could really tell he cares. Best sales associate at the store. Deserves a raise!!!

Ben was a delight very helpful!

Everyone was so welcoming .I never felt pressured by pushy people like at some furniture stores.

Karen and I had a great experience shopping at the Ashley Store today. The selection of beds were broad and D.J was extremely knowledgeable and helpful. Thanks for a great shopping experience!

I had such a great experience today while shopping for furniture for my living rooms. DJ was incredibly helpful, friendly, and attentive throughout the whole process. He made what could have been a stressful experience feel smooth and enjoyable. His knowledge, patience, and genuine care really stood out. Thanks to DJ, I found exactly what I was looking for. Highly recommend!

Great service! Ben was great! Thanks so much for helping us purchase an amazing sofa!

My salesman “DJ” was awesome, professional and great to work with!! Thank you so much.

Terrible place doesn't buy from here. My mother-in-law bought furniture for us as a gift at this store and she was very specific about the delivery date since my wife and I are both very busy. They scheduled the delivery date incorrectly. Ricky who was the salesman shifted the blame to someone else. He said he would talk to his manager regarding rescheduling a delivery date and possible discount but never got back to us. When my wife attempted to call him, it appeared as if he had blocked her. TLDR; they only care about making a sale and will ghost you if you give them any "inconvenience" "Sincerely apologize" is not enough. You need to make this right.

Great service by Ashely at Ashley Home Furniture store

Caroline is the best!!

Ben was great. Very helpful and provided all the information I needed.

Very friendly and helpful. Can’t wait for our playroom sectional to arrive

Great experience with Ms Caroline who helped us with a furniture couch set and bed set and made us feel comfortable.

Well maintained, great service

We went in for our second visit this week and ended up buying a couch with Marcus who was extremely well informed and kind! The first time we went in and today we were greeted by Liz but she was honestly rude both the first and second visit which was quite surprising. Thank you Marcus! We’ll be back to furnish the rest of our new place with you for your professionalism and interior design skills!

Ms. Caroline showed me the altyra bed and greeted me so very nicely, and she knew exactly what I would like. 5 stars.

My husband and I came in today to purchase recliners and we really had no idea exactly what we wanted, aside from comfort. DJ was was so patient, fun, and intuitive. He helped us pick the perfect pair of recliners (and was understanding when we wanted to change the order at the end because my hubby was indecisive). I recommend the entire staff at this store, but if you want a truly exceptional experience that feels effortless and empowering, be sure to ask for DJ! 10/10 I will be back for future furniture purchases from DJ!

DJ was an absolute delight! From speaking with him on the phone to him finding us the perfect recliners. My husband and I will definitely be back for our next bedroom and dining room sets.

Most amazing customer service ever. Super friendly and helpful

Save yourself the biggest nightmare you could possibly imagine and do not shop here. I bought 3 items supposed to be delivered in one trip. 3 times I’ve taken off of work and still don’t have all my stuff bc it keeps coming damaged. I was signed up for a $399.99 protection plan I never agreed to and told there’s nothing I can do about it. Their customer service is a joke. I have no choice but to sue this company. They also damaged my wood floors. ***Update**** its been a month and I have been charged for items I do not have as well as charged a delivery fee for items that I never received, and were cancelled. Nothing has been resolved. I have called customer service more than 10 times. I have emailed customer service repeatedly. I have sent a demand letter to their legal department. I have gone to the physical store location. I have done everything to get this resolved. It has been an absolute nightmare.

My wife and I spent several hours today working with Rikki on a deal for a whole master bedroom set with a king size bed, mattress, dresser, mirror, chest. We ended up testing out several manufacturers of mattress and loved the Ashley furniture Gruve mattress. A surprisingly impressive product against Sealy, Purple, TemperPedic, etc. we ended up rolling in a new dining room table and 6 chairs as well. We had a great experience with sales manager Dakota who looked out on a great deal for a bundle and even sat with us for awhile and talked dogs, hobbies and life while Rikki got everything done and tied up on their end. We shopped Ashley, Haynes, Value Furniture and Rooms-to-go… Ashley had the best deals with an overall better product and the staff gave us the best shopping experience. Many of the team members at other stores followed us around and simply pushed us further away by over pressuring us. We will return to Ashley again down the line for an upgrade on our family room and who knows what else ! Great job guys. Thanks!

Ben was so Awesome..The best personality i have seen in yrs.. I would recommend him and this company to anyone. A great people person..

Ben was very helpful. He really made our shopping experience great. We are looking forward to coming back again and working with Ben.

Ben was very pleasant to work with when helping us in purchasing bedroom furniture. All the staff seemed to work very well together to help each other out.

Ms. Caroline and Dakota displayed Phenomenal customer service, very patient and warm. They took their time answering my questions and as a result of all this they sealed my decision in purchasing my sectional from their establishment. Thanks for y'all help

Phil was super knowledgeable and made the process of buying our couch easy.

DJ was absolutely phenomenal greeted my wife and I as soon as we came through the door was helpful informative and available very good insight and answered all of our questions in detail 10/10 experience DJ NEEDS A RAISE !!!

DJ was amazing at the West Broad street location. He was very attentive, friendly and great to work with! He made us feel better about our purchase today. Thank you DJ!!!

Ask for Caroline. She was very helpful, and we bought new living room and dining room sets!

Bo was great! Friendly kind and knowledgeable!-

Bought my new couch from Bo, she was very knowledgeable, super helpful, and my dog was a big fan of her. I highly recommend

Walked into the store not knowing what to expect but had one goal in mind: find a couch. Bo quickly understood the assignment and was very attentive in learning about my style and knew exactly what pieces to show me. Walked in wanting to buy a couch, walked out with a chair, sofa, dresser, nightstand, and entertainment center w fireplace. I have buyers remorse and she really made me feel great about my purchase and helped my vision come to life

Ricky did an amazing job helping me out today, I was able to find the perfect furniture set for my bedroom!

Marcus was our sales rep, he was extremely helpful and had great customer service! We just purchased a new home and he took his time to help us get furniture. He made the process as smooth and seamless as possible. I highly recommend anyone to work with Marcus as their sales rep!

Please be aware that if you take advantage of the special financing option, it is a credit card. I feel very misled and I am extremely disappointed with my experience because my fiancé and I explained to the salesperson (Ashley) we are planning for a wedding as well as in process of buying our first home. I was not looking for a credit card, especially one that would be maxed out as we pay off the couch. It impacted my credit negatively, closing the card would make it worse and by the time I received the card to understand what the salesperson meant by “account number”, it was too late to return the couch. I wish the salesperson explained it was a credit card instead using the term account number, I would have explored other options or returned at a later time for the couch. I thought she understood what we needed, but instead we feel taken advantage of for a sale.

BEWARE 🤬 I ordered my furniture set November 11, 2024. Was told 3 week delivery time by sales rep. Horrible company!!! Numerous calls with long hold times, I was given many different delivery dates. As of February 6th, 2025 there is still no date for delivery. The manager of the store, Dakota Carter, whom I spoke with in person on January 6th 2025 has sent emails to “someone” many times with no answer. He has been unable to reach the “corporate office” which is really just a customer service number with really long hold times!! Three months later I still do not know when I will get my furniture! Had hoped to have it by Christmas 2024. RUN from this store. Zero customer service, worst I have EVER seen! Lies upon lies about when you will receive your furniture! Research the numerous complaints on this company!! Reporting this to the BBB! 🤬

Adnan helped my wife and I find the perfect leather sectional. He was very helpful in comparing prices and finding the best product that worked for our home and budget. Highly recommend

Bought furniture 2 years ago. I would have saved thousands if I bought online and not at this store. I reported them to the BBB for it. Larger Ashley says it’s a franchise. Paid more and got shittier pay terms than if I bought online. Use this place as some where to see what you want, then buy online. The sales people will lie to you. I wax approved for $10k credit, oddly (sarcasm). That damn near what I paid.

Dj was awesome! He made it feel very welcoming and was no rush to make sure my wife and I left with exactly what we wanted to start off in our new house the right way! I will definitely be back for all of my furniture needs in the future!

Worst furniture store, I have purchased living room and tables sets in November 2024, the sales person told me that the delivery will be on late December as one item is missing. In December I have been informed that missing item didn’t arrive at their warehouse and it will arrive in January 13th. Again in January 13 they told me that the item hasn’t arrived and its expected to be arrived in February. Then I visited the store to check the status of my order, front desk told me they sent an email to customer services to inquire whether they have the missing item in the truck arrived at the warehouse, however, customer services didn’t respond to the email for around seven days despite several follow-ups as informed by the front desk in the later visit. Then I had to cancel the order as I needed it before January end. Now I bought the furniture I need from rooms to go at the same price on January 22nd and received it today January 30.

Ricki was a wonderful help and assisted me with my purchase. I would recommend him to anyone. Thanks Ricki keep up the great customer service.

Marcus was very helpful and went above and beyond to ensure we were able to get the couch we wanted! Highly recommend working with him!!

Marcus was very helpful. He went above and beyond, including sending texts with promotions on specific couches we liked. He always kept me in the loop and even stayed late when I wanted to come in.

My experience was excellent! I loved the product and the customer service I received. Marcus was incredibly patient in presenting different options and thoroughly explained all the details. Overall, purchasing my first couch was a smooth and hassle-free process.

Bo was great!

We came into Ashley’s on Broad St and Rickie greeted us nicely. I appreciate that he acknowledged us and let us know he was there if we had any questions. He allowed us the time and space to browse the store and find what we may be interested in without overwhelming us and pressuring us to buy. Once we found the mattress we were interested in he helped us and even was able to get us a nice promotion. Thank you for the amazing customer service!

Marcus is awesome and helped us in getting our dream couch ! Made the process very easy and straight forward

Marcus had Awesome customer service and a great knowledge of their selection

Liz was very helpful!

Terrible Experience – Avoid at All Costs I purchased a $3,000 couch from Ashley Furniture in July 2022 but returned it in September 2022 within their stated return period. I was hesitant about the purchase, but the salesperson assured me I could return it within 45 days if I wasn’t satisfied. Fast forward to 2024, and I’ve been served with a summons (warrant in debt) claiming I owe $11,600 for a couch I no longer have. This experience has been beyond stressful and completely unacceptable. Despite following their return policy, I am now being dragged into court for an absurd amount. Their customer service is nonexistent, and their practices are shady at best. Do yourself a favor and stay far away from Ashley Furniture. I wouldn’t even recommend buying a lamp from them. Save your money and your sanity—shop elsewhere!

I rarely leave negative reviews but this situation requires one. I ordered and paid for a mattress on a Thursday. Set up delivery for new mattress and pick up of my old mattress on the following Saturday. I went into the store on Thursday to pick up the wrap for my old mattress and confirmed with Ricky that my order was good to go. The delivery company called and texted on Friday to confirm the delivery for the next day (Saturday) between 8am-11am. I woke up early on Saturday to strip my bed, wrap my mattress, move my furniture, and prepare for delivery. I didn't hear from anyone, so by 3:30pm, I called the store and the woman who answered was unhelpful and told me to call customer service. When I called customer service, they called the delivery dispatcher, only to let me know that my order was on hold. When I called the store again (I called 5 times that day and they only picked up on the 3rd call), and they told me the order was on hold because "the receipt was never signed.".... they then proceeded o tell me that THEY entered my email wrong so we never got the receipt. Let me reiterate, this was THEIR mistake, not mine. They sent me the receipt again, told me to sign immediately for a new delivery. I asked why no one let us know (they have our phone numbers) and she said "once an order is paid for, we don't see it". I had to set up the new delivery for Tuesday, which required me to use my PTO to take an entire day off due to their mistake. What makes it worse is that I missed a lot of work the week before due to the water outage. We asked to speak to a manager who offered $99 off a $1600 order and when we asked for a full refund, they said they couldn't because I had now signed the receipt. They said they could do a store credit instead. Since I wasn't going to get our money back, I set up the delivery for Tuesday. The delivery people were fast and I do love the mattress but I will NEVER return to this store and have let everyone I know to never shop here

Great experience! Liz was very helpful! Would do it all again.

Liz with Broad street Ashley was super helpful and down to earth. Our first time in a furniture store, Liz made it smooth and stress free (Edited 2/14/25) Now I understand why they have you fill out a review before receiving your furniture: my first delivery was only part of my couch (the chase) and I had no idea it was only PART and not both pieces, because I received a text saying “your couch is being delivered today” (which of course you would assume it’s the total couch because it wasn’t specified they only had 1/2 the couch) no email communication has ever been sent minus confirmation of my purchase. After having to wait weeks for the other half of the couch to be delivered, I had to reach out to the employee that helped me and was informed that our couch is delayed. There was no communication or email updates of when our couch would arrive, or if it was running behind (which it was, multiple times). It’s also frustrating that the employee completely SOLD herself to me and said she would provide updates and make the process easy and provided her direct number should there be issues….but realistically isn’t much help at all and seemed offended that I actually reached out to her. I got GOT by Ashley furniture and their “car salesman” attitude.

Order was smooth and salesperson was very helpful until they missed the delivery. Salesperson hid from us and the only resolve offered by them was to do on another day, causing a day missed at work by the occupant. Manager told buyer that a discount could be applied and that he would personally call back the buyer with confirmation. Crickets. We buy from Ashley in other markets without issue. This store in Richmond will be avoided going forward.

Bo was very helpful, walked us through looking for a table and a couple headboards. Was patient with us even when we just wandered for a bit

Enjoyed our experience with our salesperson, Bo.

Bo promptly greeted us at the door and was super helpful with picking out our recliners. She concisely and clearly communicated our delivery and payment options. Would be back!

Dakota was extremely helpful made the process as smooth as possible I would recommend anyone to come here and get helped by him

I ordered a couch and chair in store on Black Friday. I was told my delivery timeframe was 2-3 weeks. After 5 weeks of silence, I called customer care and asked for an update. They told me the couch wasn't available yet but they'd look into it and give me an update. Today marks 7 weeks - no update from customer care. My dad died yesterday so I'll be out of state, so now I have to worry about one more thing since Ashley only cares about the sale and not actually delivering the product or keeping their customers up to date. Where is my furniture, Ashley??

Go see Rickie! Was extremely nice and very helpful. Can not recommend him enough!

Loved ashleyyyyyyyyyyyy!!!!!!!!!!!

Ask for Phil. Knows his stuff, no pressure, personable guy. Very happy with the experience.

If you have a problem with some furniture they will do nothing to help you and make sure you do not get replacements even thought they sold you a faulty item. Very rude customer service department. Poor communication. This is my last time Ashley furniture ever gets a penny from me.

Went to Ashley’s to look for a new couch for my place, RYAN took care of us and helped us look at a variety of different couches, and helped us find one we really loved. Ryan was very helpful with the whole process and made it so easy with the financing and delivery setup. If anyone needs help couch shopping RYAN is the way to go Thanks Ryan!!

my fiance and I went to just look at furniture, we were greated by Ashley. Ashley made our experience SO smooth, and we felt comfortable. We are so happy with our purchase and can't wait until we receive it. Thank You Ashley for the warm welcome and cheerful conversations. YOURE AWESOME!!

Customer service was great

Bo is very knowledgeable and helpful- she is familiar with the merchandise and shopping at Ashley was a breeze

Bo was super helpful and got everything sorted really quickly :)

Me and my wife were looking for furniture (specifically a rocker/recliner as we have a little one on the way). We tried rooms to go, but everything was so pricey, and had a week or 2 lead time. We hadn’t heard much about Ashley furniture, but we were super impressed! We were greeted by Dakota Carter when we entered, I told him exactly what we wanted and our time frame. He wasted no time, showed us where to look and promised to make something work for us. He stuck to his promise and we walked out of there 30 minutes later with a Quality rocker/recliner at about 1/3 of the price I expected to pay. Thank you Dakota, we love our new recliner!

My wife and I came in looking for a new mattress and power base. Dakota, GM greeted us and showed us where everything was. Dakota was not pushy and went way above and beyond as we all know buying a mattress is worse then buying a new car. Dakota was very comical and made our experience like we’ve known him for years. We couldn’t have asked for anything better. The world needs more people like Dakota and will definitely be back for any of our furniture needs.

I came into the store looking for a sectional, found exactly what I was looking for. Everyone working there was extremely helpful and answered every question I had. Marcus walked me through payment/financing and was great. Would definitely shop there again for another piece of furniture.

Liz helped me pick out my tv stand.

This is not a legitimate business—it’s a scam operation I ordered a sofa set in November, and they promised delivery within three weeks. When the three weeks passed, I contacted them, and they suddenly changed the delivery date to the end of February. When I requested to cancel the order, they refused to refund my money, claiming that if I canceled, I could only use the amount to purchase something from their store. This is unacceptable. They failed to fulfill their promise of delivering the sofa in three weeks, and now they’re forcing me to buy from their limited and low-value stock. I don’t even need the sofa anymore in February, but I still won’t get my money back. This company uses deceptive tactics to trap customers and exploit them. Avoid them at all costs—they are running a scam, not a business

Marcus was FABULOUS, Very knowledgeable, stylish & not pushy / overbearing 🖤

Bought a recliner. Wanted to have it delivered to the store closest to us. Big mistake! Spent a week trying to get in touch with anybody who would return a call or give us an update. Midlothian store is worthless. If you can get someone to answer (Good Luck!) they will check into but never call you back.

Bo is awesome!! She is so helpful and made our sofa shopping absolutely perfect! Thanks Bo for everything!!

Upon entering the store I noticed a woman sitting at a large table. I walk to her and ask, "Where are the beds located? She pointed one end of the store to the other. After walking around for 10 minutes I found them down in the far right corner of the store. I looked for another 10 minutes or so waiting for an employee . No one. I really needed to buy a bed and mattresses. I decided to walk back to the table and there were 2 employees sitting at this large table. No one looked at me they continued in their conversation. I had had enough and wished them a Merry Christmas and departed. I found what I needed elsewhere.

Bo was phenomenal, very helpful and was always close by incase we needed assistance. Wowzers

Salesman was good at initial sale. However they completely botched the delivery. No communication whatsoever, didn't return calls the day it was supposed to be delivered. I had to go to the store only to be told it wasn't scheduled the day I had been told. Malik could have cared less that this was a huge problem for us. There was no effort to arrange for delivery today, which is when it is needed. I'm having to drive an hour to pick it up myself. Don't waste your time with this store.

We ordered chairs on Nov. 13th. They said they would be here in 2 to 3 weeks. It’s now been 5 weeks! We went in today and they said an order hadn’t been placed. Maybe not, but they changed credit card. Now we are in complete limbo. They don’t know when they will be in!!!!!!! The store is saying the distribution center needs to take care of it and the distribution center says it’s the stores problem Update: two hours later- Heard from Sharon, chairs will be delivered next Wednesday hooray

Bo was extremely helpful and got us everything we needed!

My experience at Ashely's was fantastic! Dakota was very helpful and made the process of ordering the item I wanted very streamlined!

I loved shopping at this store. Jackson, Liz, and Dakota were so helpful and stayed late to help us finance our purchase of a sofa for our new apartment. They explained the process very clearly and we left very happy and excited for our furniture.l! Thank you guys!!!

Liz and Dakota were a huge help finding me some furniture.

This is an amazing place where people will welcome you with smile, they are all good in providing services and answer all the question with no hesitation, Marcus was cooperative and his customer service is exceptional!

Rickie was a very patient sales person. I highly recommend someone of his caliber. It was a no pressure atmosphere.

Very helpful! Great experience!

Came in shopping for bedroom furniture. I was greeted by Rickie. He was awesome! I was amazed by his attentiveness and his product knowledge. When I had a question he couldn’t answer he brought over his manager Jordan. He was quick to answer and assist me in my specific requests. If you guys come her make sure you search out Rickie. Make sure you don’t leave without saying Hi to the manager Jordan. You will always be able to see him with his big smile! Will definitely be doing all my business here.

We had a wonderful experience when buying our new living room furniture here. Liz was amazing and so patient with us and our 2 young kids. She was very knowledgeable and had great suggestions for how to configure our new sectional couch to fit in our living room given limited space. We would highly recommend this business and Liz!

No was knowledgeable about the items (bed and mattress) we were shopping for. Financing was a breeze. Wonderful experience.

Liz was great! She was very attentive and spent ample time to walk around with us to explore options! This is my second time working with this location and they’ve been great both times!

Philemon was great! Helpful with the selection and all.

Phil is that man, we appreciate the work and his help. Gave us the best price and the best deal we had been to multiple stores and he was able to get everything taken care of

Super friendly staff made our experience easy and efficient! Deron was great to work with!

Deron was amazing. Best customer service I've experienced. Highly recommend asking for him if you stop by.

Liz is a pretty cool person. They were very helpful and patient with my b.s.

Ricky Gray assistance was well needed and provided the best options for me and my family. Professional and Great Personality well recommended !

Liz was incredibly helpful with helping to pick out our couch and answered all my questions. Highly recommend!

Liz was the best helping us narrow down what we wanted and got us set up for financing.

I met with Liz today at Ashley's to p ick out my sofa, chaise lounge, kitchen table and chairs. Liz is very friendly and professional. I really appreciated the time she took to help me pick them out and I would never have considered the chaise lounge if she hadn't pointed it out. I kept looking over at it and decided to see how comfortable it was and I fell in love with it. Thank you so much for your help and time Liz! Maxine Sabatino

Liz was great!! Helpful. Polite. Even helped me load my tv stand.

When we arrived we were greeted by Liz. She was very helpful and not pushy at all. We landed on 4 or 5 options and found that we needed to leave to take measurements at our house, and she was very understanding. When we returned about an hour and a half later we were again greeted by Liz. We reviewed our options and ultimately chose to add to our original choice. This was one of the nicest experiences we’ve ever had at a furniture store. We highly recommend that anyone looking for furniture and wanting a great experience, come to Ashley on West Broad Street.

The experience was excellent as always. I always purchase my furniture from Ashley, and the customer service was immaculate and I felt very comfortable with the service and experience. I always recommend others to shop with Ashley over any other furniture store 🤩

Friendly staff, reasonably priced

I had an excellent shopping experience working with Jordan and Devon. They both exhibited stellar customer service and answered all questions I had with knowledge of the products, policies, and procedures. Jordan, the assistant manager, displayed superb leadership in balancing multiple customer and team member inquiries with passion and a smile. From this experience, I walked away a satisfied customer with confidence in knowing I made the right choice by returning to Ashley Home Store after eight years. I look forward to receiving my newly purchased items this holiday season. ***Update*** On 12/6/2024, I received an update stating all my items would be delivered on 12/7/2024, between 1pm and 4pm. On 12/7 at 12:49pm, I received a phone call from Jose with J&E Trucking, LLC. informing me he was 20min away. Perfect, or so I thought. Upon arrival, Jose who was accompanied by Philippe, started listing items that were not available for delivery as well as some items he discovered were damaged after removing them from the cloth wrapping. I had no choice but to be ok with that, in that moment. As Jose and Philippe began to aggressively maneuver through my home, I noticed they were not being careful with my walls which were light in color. Therefore, I asked if they could be more careful. Jose was ok with the request; however, as the discovery was made that more items were damaged and needed to be send back, he became a bit disturbed and forcefully began wrapping up the items to be returned and headed downstairs. After that, I proceeded to walk down the hall, when I discovered damages to my walls. Upon inquiring with Philippe about them, he began pointing to the walls and stating there was no way they could’ve done the damages and asked me if I was crazy while basing up in my face. At that point, I told him to get out of my house and do not step foot back in. He proceeded to leave while yelling at me and while standing in my front yard. I just moved into this neighborhood. What a way for me to make an entrance. I asked Jose to whom did they report and who could I contact regarding the damages to my home. He replied, “I don’t know”, left the unassembled furniture scattered throughout my home, and departed the neighborhood. I contacted Ashley Home Store on West Broad - Richmond, VA, and asked to speak to the persons with whom I started my purchasing process, Jordan and Deron, only to find Jordan had been transferred to another store and Deron was no longer with the company. I was transferred to Alexis Miles in Customer Care who while I was informing her of what I experienced, thought it was necessary to place me on hold while I was speaking. Her reasoning was she wanted to inform her manager of my concerns. However, I thought it was very inconsiderate and rude especially considering what I had just endured. I was able to speak with her supervisor Kayla who advised me that she would handle the situation and provide an even exchange for all items that could not be delivered or was damaged. To this end, I am left with unassembled/incomplete bedroom sets and living room furniture as well as damages to a newly built home. This is extremely unacceptable! ***Update 1/21/2025*** After a few more incomplete deliveries and inconsistent details regarding my order and store policies and procedures, I can finally say, my delivery is complete. This is all thanks to the amazing Malik, one of the supervisors there, who should actually be one of the managers. He patiently took the time research my order and identified an error previously made by another sales person. Upon receiving knowledge of such, Malik successfully corrected the issue to ensure my remaining items were delivered timely. Just some honest feedback to whom it concerns, you may want to strongly consider who you promote and relocate to managerial positions, for you are truly overlooking the true talent within your franchise. For what it’s worth, based on my interaction with Malik, I am changing my rating from one star to a three.

Jarrell did an amazing job. It was a great experience purchasing our mattress.

Deron was an excellent sales person. Very knowledgeable and friendly! Shout out to Sales Manager Jordan thank you for your help also!

Waiting for weeks for Jackson and Jordan (Manager) - Ashley Store Richmond to get back to me on a refund for a couch I paid for in August and have not received. We had to go to a completely different Ashley store to get assistance. They promised to elevate this and do not answer the store's phone. I wish there was a negative star review for this. They don't even answer the phone when customer service calls. Waiting for this to be resolved! Still awaiting my refund Broad Street.

Well I am updating my review to add details regarding receipt of the furniture. While the process with DJ at the Board St location was great and I didn’t feel like I was being harassed or being sold a used car getting in touch with the store after the fact & after they have your money is a different story. I’ve called countless times and no one will answer!

Very helpful and friendly sales people. Would highly recommend!

Dealer DJ was very accommodating and professional, letting my family look around and work with us even though we spent some time in Ashley's. First time buying furniture at a huge store and had a good experience.

They will scam you out of your money! I Bought a storage bed didn’t get all the pieces delivered my sells rep no longer works there worked with 3 different customer service reps and was told they can’t order the pieces I’m missing and was told because I moved my warranty was voided drove over an hour to the store the customer service manager Maleek said he sent an email out to someone hire up and to call back between 11 and 7 that he would be there I call all day today close to a hundred times between 12 and 7 left 2 voicemails and no one would answer and I’m now stuck with a storage bed with no storage and out $2,600 don’t buy from them they are scam artist

Deron was extremely friendly and easy to work with. He was very helpful in helping me pick out a new living room set!

I had an excellent experience at the Ashley Store. Deron was exceptional, very knowledgeable, and provided outstanding customer service!

Jackson was super helpful and showed me the various options available. He was very knowledgeable on their selection.

When I walked into Ashley home store, the bed that I wanted was out of stock, me and the salesman went around the store looking at beds and all of the beds I said I would want were out of stock! I had to settle for a bed I didn't truly want just because it was in stock. When delivery time came, the delivery workers were very good and respectful, I had no problem with them. My next problem was that I was not told I wouldn't get a box spring for my bed! On the day of the delivery the workers had me talk to someone and they said the box was out of stock and they could have my bed here in the next week. I am appalled and my cabinet that I ordered for my TV to sit on does not open and close probably. I am currently still sleeping on the floor waiting for the box spring to come so I can have a complete bed...

We came in looking for a new couch for our living room and we left with a great couch. We were greeted promptly and warmly upon entering and Jarrell helped us through our shopping and purchasing of the couch. He helped us reconfigure our choice to fit our space and we are so thrilled to have a comfy, stylish new couch for our home!

I have been calling to cancel my order since yesterday evening, the same day I set up financing and delivery in store. I requested cancellation immediately due to experiencing an unexpected, but very serious medical emergency just hours after visiting the Broad St location. I have been calling every number listed on their website from the hospital trying to cancel the order and they have routed me to several different people saying they need their approval to cancel it. Their website says to call customer care to cancel the order and when I called customer care the morning after I called and left a voicemail, customer care said that they couldn’t cancel the order, that they would email the store to cancel it, and that if I couldn’t reach anyone, that I should go into the store. I explained to them that I could not do that because I have been hospitalized, and she offered no other solution and ended the call. I then called the store and talked to Theo, who said he had to discuss with the sales associate who sold me the couch before he could cancel the order, and said he would call me with an update. Hours later, I called the store again because I did not hear anything and found out that they cancelled the delivery, but not the order itself. I requested again to cancel, and the associate told me I could since I was within 24hours of the order. I said that YES, I would love to cancel and she said that she would put me on a brief hold to handle that for me, then when she came back on the line, she told me I could not cancel the order without speaking to the manager, who was conveniently speaking with a customer and couldn’t come to the call. I was told they would call me back regarding the cancellation, but I have yet to receive any call regarding cancellation. I was also never given an itemized bill of sale in store, and the terms of the warranty agreement were greatly embellished by the associate who sold me the sofa. Per their own terms, I am entitled to cancellation, but they are trying to beat around the bush and have me purchase a sofa that I do not want due to being hospitalized for a serious medical emergency. I do not recommend purchasing from here!

Marcus is amazing. Very friendly, good listener and let us browse without being aggressive. Very easy to work with and laid back. A very positive experience with him.

Liz was great, such a big help

I loved the experience and amazing service and atmosphere

Initial service was excellent, but unfortunately, they discounted part of the order. They refuse to pick up the matching set and have refused to remove the undelivered furniture from my bill. On multiple occasions, I have called and was informed someone would get back I. Touch with me, but the ghosting has continued. 8 months later, the issue remains unresolved. Stay away from ALL THINGS ASHLEY!

We worked with Marcus to buy some new sofas. He was great, the perfect amount of helpful without being overbearing. There when we needed him. Thank you Marcus!!!

Staff was great ! Selection is awesome! Can’t beat the prices!!!’nn

My experience was amazing! It was quick and easy.

Furniture met our needs but service was very disappointing. No one from the store reached out to us after the transaction to follow up on back ordered items. Delivered wrong item. Comedy of errors. Overall, seemed “transactional” — seemingly not interested in repeat business or positive word of mouth recommendations to friends/family. Would not buy here again

Truly one of the best sales/customer experiences I have had. Jarrell (at the Broad Street location) did not at any time try to "sell me" on anything, but rather provided detailed answers to my questions when I sought him out for assistance. When I elected to go with Ashley's selection the following day, he made the (usually lengthy) checkout/purchasing process a breeze and I left the store actually looking forward to my next furniture upgrade. If your on the market for attractive yet affordable furniture (even if just a new lamp w character) do yourselves a favor and hit up Jarrell at Ashley Furniture on Broad!

Jarrell was very easy to work with. He was patient and kind. He assisted with helping us to narrow down our options and made sure we got the best deal based on our budget. We would definitely return to Ashley Furniture on W Broad Street. Thank you!

My husband and I desperately wanted a new couch and has been searching everywhere. Came into Ashley and mrt Marcus the moment I walked in. He was incredibly helpful and kind. He didn't hover and gave me my space to look around. Came back the next day and made a seemeless purchase. Definitely ask for Marcus when you go in!

Janon was amazing help with finding a recliner for us. He was very patient, yet quick and understanding to find the right fit of comfort that was needed in the recliner we were buying. He was very knowledgeable! He offered the protection plan and explained what it was, which was a plus for us and we accepted the protection plan. I greatly appreciate his help and hopefully can come back to buy again! Thank you! Update: 20 min after putting it together I tried the recliner and and opened but when I went to close it the mirror just stopped working. Took me almost 24 phone calls four someone at the store to pick up and trained me to my sales person Janon. He quickly said he was going to be texting the store manager and that I would get a prompt response from him the very next day. Forward to Sunday I waited to be called but no phone call happened so I decided to call my self to try to get my situation straight since I bought the chair because my daughter had surgery and I needed asap. When I finically was able to reach the store I asked for Manager on duty, a female came to the phone and I explained everything that had happened and that Janon had said that a manager would be calling me, all she said was that she apologized that there’s nothing that she can do so I asked for the manager on duty that day Jordon Owen after a brief hold she said that he was busy that there’s nothing he could do for Me but to call customer service. She said she was writing an email for the store manager Theo to call me back Monday. Once again no phone call so I drove to the store to try to talk to him which then once I get to the store the salesperson available said that he want in the store that they were in training. Why not let me know the day before that no one would call that customer service is close? I reminded them that this wasn’t customer service. I purchased a $900 recliner that I can’t use until someone decides to do the right thing as simple as a phone call but apparently the store is lacking in that area. I feel like once I bought the item they just don’t care. Still waiting four a resolution in the meantime I have an item that can’t be used. Thanks to the horrible customer service I have received Ashley home furnishing has lost my total business with them. I’ve never had to do so much running around to try to get decent customer service.

There is a lack of communication that I think could be easy to fix with either an automated system or diligent customer support reps. They mispelled my name, email, and phone number. Not a huge deal but I had to call to figure out why I didn't get a receipt or anything. Couch came almost a month late which is again not a big deal but I received five different delivery dates the five times I called... It was confusing and hard to plan around. The week before delivery, no one answered my calls. I drove to the store and was told I'd get a call the day before delivery (which I had to book through another store off Hull St). I never got the call. I did get an email... I'm a few days in and like the couch at least.

DO NOT ORDER FROM ASHLEY FURNITURE. They will keep your money!! I had recently went to the store for living room furniture. I purchased a 5 piece sectional based on measurements they had that indicated the furniture would fit in my living room. However, once the items were delivered all the pieces did not fit so the delivery driver returned 2 pieces back to warehouse. I was advised to call customer care, who advised me to call the store, who advised me to call customer care, who advised me to call the the store, who advised me to call customer care. It has been nearly 4 weeks of back and forth to only be told that they don’t provide refund (even if the furniture was not delivered), per their policy “ALL SALES ARE FINAL.” The only option you will have is reselection. It’s so disappointing that a company can keep your money for items that you don’t want and when you do not need to do “reselection” (since I’m keeping the living room pieces that do fit.). Please save yourself this headache that I am having to deal with. It’s so disheartening. I will never consider them again nor will I recommend anyone to purchase from them. So should be required to inform all customers verbally that you will not be allowed to get a refund as all sales are final.

I received my furniture within 3 weeks.

Jordan helped me look at the options in my price range and schedule a delivery within a few days. The sales trainer Elisa explained how the delivery would work since I am on the third floor.

ASHLEY FURNITURE is THE WORST!!!!!! Ordered just a couch with an ottoman in the beginning of July & was told it would be here in August…. Here we are headed almost into October & still no couch. I contacted the store & asked to speak to a manager, & the young lady said that none were available & they would contact me back. Do you think they called me back, absolutely not…. This is at the store on West Broad Street in Richmond VA. Jordan was the Sales Rep & I haven’t heard from him. HORRIBLE BUSINESS!!!!!😡😡😡😡😡😡😡😡😡

Jarrell was absolutely phenomenal. He assisted myself and two rambunctious women (Mother and God-mother). We all laughed and had such an enjoyable time. The rambunctious twins feel in love with Jarrell’s “handsome” voice. Quality furniture with a quality experience.

Very impressed with the service received and helpfulness with sales

Absolutely horrible experience. Spent $3k in furniture back in March. Items delivered broken, multiple redeliveries of still-broken items. They will not refund, so you have to "reselect" from items they have available in-store, which isn't much. I selected a cabinet which was delivered stained. Now waiting on a new one for months. Was told back in stock 8/12. Sent multiples emails and left messages, no response. Got ahold of customer care and new ETA is 10/4. Do yourself a favor and do NOT do business with this company. Nothing but aggravation and lies. Not sure how those salespeople sleep at night. EDIT to respond to Ashley: You stated you offered a reselection to accommodate my living space? My living space was never the issue! The quality of the furniture was the problem and the "reselect" was the same furniture! After my terrible issues, you have the audacity to blame me and my lack of proper measurement when it's really just the terrible quality of the furniture you sold me. I can't say I'm surprised though, and I hope potential customers reading this use your words as further proof of why they should not shop at your store.

Very good experience. Jarrell was very personable & helpful with assessing our needs and vision. My wife and I appreciated the service so far.

We had a fire at our apartment complex and needed furniture asap, we went to Ashley looking for a couch and recliner. The couch we wanted wasn't in stock so we purchased the couch, recliner and loveseat since the sales person stating we could get the love seat and recliner delivered the coming Tuesday. Well, I took off work waiting for the two pieces to be delivered only to try and call them over a dozen times. They do not answer the phone. Finally I get the main office customer service and I am told nothing was in stock and it would be 2 weeks for the furniture. We forked out extra money so we would have a place to sit. We verified multiple times that the 2 pieces would be delivered that Tuesday. They told us yes each time. We would never have purchased the furniture if they had not promised us the two would be delivered on Tuesday. I will never shop there again and we are still trying to get in touch with the manager so we can cancel this purchase. I am so upset about this that I will be contacting the BBB and filing a complaint against Ashley Update: we requester a refund forthe loveseat and were told 5-10 business days. I called on the 10th day and they told me they would find out what is going on, no response after that. I called and was hung up on, I called 70+ times, no answer. I got there to see an empty store and salesmen just standing around chatting. Someone could have answered the phone. No manager at the store. Ashley did nothing to return our money and wanted to email accounting again. I demanded something be done. The nice gentleman who helped me called accounting and I finally got my refund. Noone should be treated the way we were. Ashley should be sued but I am trying to be the better person.

My husband and I purchased furniture 2 years ago. We recently had an issue and needed to use our protection plan; we were never provided our plan number and didn't receive any information in writing other than the sales receipt. When I called the customer care center, they pulled our account, shared the store never provided the plan number, and advised we call the store directly to receive it. I called the store the first time and spoke to Ricky who told me that the woman who can pull plan numbers does not get in until 11am and to call back. I called twice and no one picked up so I was forwarded to the customer care center again. When I called back again at 11:43am, Ricky picked up again sharing she was on the line with another customer, asked to take my phone number so she can call back, and I asked to remain on hold (which I was on hold for over 30 minutes). They then hung up the phone while I was waiting. I called back on my husbands phone and a woman by the name of Jasmine picked up. In 3 minutes, she was able to verify my information, provide me with my plan number, and shared she would send it in an email as well. When I spoke with Ricky the second time, he shared that she was the only person who could pull plan numbers. There should be more than one person who is able to assist and look up information. We could've avoided this scenario had the original information been provided 2 years ago. The customer service was unprofessional; Jasmine got on the phone and did not apologize nor did she acknowledge the store's fault. While I am not the only customer who may be calling, this situation should have been handled better. Staff need training on how to answer the phone, especially after a customer shares an unpleasant experience, and they need to explain the process thoroughly when there is an issue. While I'm sure these individuals do not care, we will never purchase from here or Ashley again and plan to share our experience with others.

Jackson did a great job fulfilling our requirements when buying two twin mattresses. We were initially greeted by another associate and were directed to the mattress section, he came and found us, found out what we wanted and he said he would be right back and we saw him2-3 minutes later helping someone else. We felt disrespected and mad. We were getting ready to leave and Jackson asked could he help, he was such a breath of fresh air and was a great associate in getting us what we wanted regardless of how much we were going to spend, we will come back to buy more because of Jackson. I have to modify this review due to the total incompetence of the team on getting my mattress delivered I was promised the mattress on a certain day then went over to the store to pick it up no mattress. It had never been ordered then promised it the following week, called the store and guess what , it wasn’t put on the truck so no mattress, they agreed to have it delivered to me on a Saturday, 2 hours after it was to be delivered I called for an update and the delivery company said it was not on the truck, I called the store and the associate said I could drive an hour to Fredericksburg and pick it up myself if I really wanted it. Called the store back on the following Monday and raised hell and got it delivered on that Wednesday. Way too much drama for a mattress sale. I will not go back

Excellent customer service and furniture selection at this Ashley location! Deron is very knowledgeable and has a great attitude. He found a great sofa set for our new place and at a price point that works for our budget.

Jayde was absolutely amazing today with my sale. Very attentive and polite. Theo was also very helpful in solidifying the sale.

Deron was great to work with, we came back and he was still able to help us, A+ worker. The store is great and so glad we chose to go with this store.

Jerrell 10/10, Great customer service!

Today we purchased a lovely Queen sized bedroom set and we're assisted by a younger associate by the name of DERON. For anyone who has LOST HOPE in our future because of all the negative imaging of our youth PLEASE if buying furniture come and see this young man. He's a dynamite, non abrasive, genuinely great kid making his mark in this industry. All the best to his team (Theo & Sarah) ; and the wonderful youthful associates.

Editing this review from a five-star to a one-star. Order a bed and was told it would be delivered in 10 days. After I had not received it, I called and they told me it was going to be 20 more days before it would be in stock. Then I was told I could come back into test other beds and maybe change my order. I went in and they said the bed I originally wanted was actually in stock and everything was okay. After I got home, they called and told me that they had already changed the beds in the system from the one I originally ordered to one that they had in stock and now I have to pay an additional $400. I would never recommend this sort to anyone. Please do not go here

Jordan was phenomenal! I wanted a very popular couch and it was on back order. Jordan took the time to show me similar products, different fabrics and helped me to explore all of my options. Ultimately I stuck with the original couch I was in love with. He was very transparent about delivery timelines being a little unpredictable. He was very communicative. You can tell he cares for his customers and is knowledgeable in the furniture business. Jade & Gabby also provided customer service that exceeded my expectations.

I was helped by Jay and he was very friendly, honest and very knowledgeable about all types of mattresses. I came in midday looking for a new mattress and loved my experience.

Came in looking for a specific coffee table and Deron was able to help us and even offered additional options that suited our needs for our new space!

Deron and Jordan helped us find the best stuff we wanted and best deals!!! Highly recommend them

Jay was awesome! Excellent customer service! THANK YOU!

Jarrell was awesome, he helped to me to pick out such a lovely couch.

Jarrell was very helpful

Jarrell and his team we're amazing. He was extremely helpful. We found everything we needed at a great price!

Jackson helped us when we stopped by. Although, we didn’t buy anything he did answer all our questions and was very attentive. Overall great customer service! We’ll definitely be back

Appalled by our visit this evening. We have been Ashley’s customers for years and this time there were a lot of games played unnecessarily. There is no military discount anymore or any other offers despite attempting to buy several pieces of furniture and that’s fine, but don’t condescend customers and play games and be dishonest. We were patronized and told they were “too busy” while the assistant manager and alleged manager that left us hanging without a response were behind us bullcrapping. There must be a LOT of business in Ashley to afford losing years long loyal customers due to not knowing how to negotiate or properly engage with customer service.

Jarrell was excellent very professional in helping me with my purchase. Thank you!

Jordan was very helpful. We needed to furnish our son's apartment and didn't have a lot of time to spend in the store. Jordan was excellent, patient and very knowledgeable.

The salespeople were very helpful and friendly. They didn't hover but did check in regularly. We ended up having to buy our sofa in Florida to reduce the shipping cost. Jordan handled the whole sale in Florida for us. Will definitely return.

Jarrell was amazing thank you 😊

I bought a sofa over a month ago and I still don't have a sofa. Called them and they said it would be in the next week. Called again and time keeps getting pushed out. I have no idea when I will get my sofa but will be asking for a refund soon. Imagine a store that sells furniture but can't seem to deliver what they sell! UPDATE 8/15/2024: Still no sofa. I was told last week it would be in on 8/12 and now this week I am being told that the sofa is on back order and won't be here until 9/24. That is unacceptable. I bought this couch the end of June.

Jarrell was fantastic and we purchased two beautiful sofas!

Noura was so incredibly helpful, patient and attentive! She was good with her communication and made me feel like she truly cared about me and getting the right purchase. She was also knowledgeable about all the furniture pieces she showed me. She was not a pushy salesman like I am used to! I'd definitely come back and shop with her again :)

Ricky was great and helped me out. Loved working with him

Noura helped us out today with the purchase of our new furniture set. Service was great!!

Ashley furniture always delivers! Great furniture at a great price. Customer service is amazing! Sarah did an outstanding job, made us feel welcome and made our shopping experience enjoyable! Thanks Sarah!

Noura was wonderful and attentive to any questions that we had.

Loved Dj. He was very attentive and made sure to find the best piece of furniture.

Jarrell is an excellent and professional salesperson . He helped us with moving our son to Richmond . He was so helpful .

Noura was a great help! She helped with getting my entire bed set and my sectional. She was very patient and offered a variety of information about our furniture.

I had a fantastic experience shopping for a bedroom set. There was a beautiful selection of furniture. Sarah and other Sales Associates who assisted with my purchase were very knowledgable and kind.

Jordan Owens from the Broad Street store was fantastic to work with! He was very helpful in picking out the perfect couch for our son for college.

Jordan was very helpful and able to find us a couch that fit our needs

Disclaimer: just a review on in person experience so far! Couches have yet to be delivered! We had an amazing experience with Jerrell at Ashley on West Broad! Very attentive but not super salesman creepy! He even found us a great deal and helped us price match since we had a budget in mind! He was also very accommodating of the HEALTHCARE workers DISCOUNT! Looking forward to having the couches delivered soon!

Great service. Our salesman Jordan Owens has been a great help to find us the perfect couch for my house amazing service will come back for any further questions or needed assistance.

Noura was very helpful and helped with all my needs!!!

Was looking for nice and comfortable couch. DJ has an excellent customer service he showed me this one couch that I loved and to be honest I am enjoying it!!! I walked in looking for one thing I ended up buying 3 furniture...couch, TV stand, cocktail table. Today I went back to say thank you to DJ. I LOVE EVERYTHING THAT I BOUGHT

(Translated by Google) Very good service, thank you Noura, a very kind person. (Original) Muy buen servicio gracias Noura una persona muy amable

I came in today looking for a recliner. Jackson immediately greeting me and pointed me in the right direction. He was very friendly and knowledgeable. I will definitely ask for him next time I'm shopping for furniture.

Very friendly and professional customer service ! Noura greeted us immediately and answered all our questions to make a wonderful shopping experience. Her patience is amazing!

Noura, the sales rep. Was very very helpful, she listened to what I was looking for . The very first sofa was a dream, so I ask her if there was another comparably she showed it and that was it perfect. I have looking for a while and that was it.

DJ the manager was very professional, knowlegeable and easy to communicate with. I left with a good sale.

I got some good help from Noura when I came in. She helped me narrow things down and pointed me in the right direction for the comfort I was looking for.

Jason was our sales associate and he was great!

Went in for a nightstand, Rickie was very respectful and helped us out!

Helpful and accessible! Noura was able to answer all our questions!

I had a great experience with Noura at Ashley furniture. She helped me find some chairs for my dining room table that I really loved. She made me very comfortable and took her time to explain details about my delivery options and my purchase. If you are looking for great furniture and trusting people ask for Noura or Jerrell. Jerrell helped me with my first purchase with my couch and chair. He is the reason I came back. Two great sales people.

We walked in and met the best salesman I’ve ever had! DJ was informative and answered all of your questions without pressuring us. We will definitely be back. Even the other staff walking around were so friendly and genuinely cared. I wish I could give 100 stars.

Ask for Jarrell, he will take care of you and answer any questions you have and those you have yet to ask.

This location of Ashley Furniture was one of the BEST furniture buying experiences I’ve ever had. I was always able to find someone if I needed assistance, but I wasn’t followed through the store by a salesperson trying to make a sale. I felt like I could make an unhurried decision without being pressured. Brian and DJ were super helpful and kind. The furniture we found looks beautiful, was a reasonable price, and seems built to last. I’d highly recommend this store!!

Jayde was Amazing. She provided Elite Customer Service. I will definitely be a return customer.

Ali was great to deal with. Easy process

Jarrell was very polite and professional! He helped us out and answered any questions we had! Highly recommend this place!! Didn’t have one of the pieces of furniture in the warehouse when we went to pick it up like we were told and didn’t deliver it the day we were told it was going to come!!

Ali is the best! Helped up out so much!

Ali

We enjoyed working with Noura. She was very nice and easy to talk with!

Elisa and Mohammad rock! Helpful, informative, and overall, a great experience.

Elisa and Mohammed were a fantastic team! They were knowledgeable and informative without being pushy. They took the time to show us options even though we pretty much were already sold. We had a blast. Great job!

ASHLEY FURNITURE. THEY DO NOT HONOR THEIR RETURN POLICY. A defective bed was delivered and they refused to let me return it. I went to the store and picked out a more expensive bed, and was willing to pay the difference, but CUSTOMER CARE refused. Monique, Kayla, Kaylen Bates and Thomasine said there was no one else above them. They said they had never heard of Steve Humphries, the district manager. The General Manager at the local store, Theo, tried to order the new bed but Customer Care refused to budge. Customer care lied to me multiple times and continued to deny there was anything wrong with the bed even after they had sent a technician out. Then they acknowledged the bed had a manufacturer’s defect in writing, but would only approve an even exchange of the exact same bed. I can now only leave bad reviews on any site possible. The employees at the local store are awesome, but they do not have a chance due to Customer Care being dishonest and deceitful.

The experience was sort of like a good dream that ended terribly. I was willing to make a deal with them then they had me scan the QR code, and I started seeing all the reviews and some of what they were saying in the reviews were true so I became a tad weary but was like two of the sells persons’ personalities, the team lead and one of the other sellers looks me up and down as if they were displeased. I also noticed they treated certain types of people differently. The one seller I liked seemed to not really be sure of their answers and some of the things I was told wasn’t true when they confirmed with another team member. The icing on the cake for me was when two of the members had an altercation about the questions being asked and the team lead didn’t handle it at all. That was my sign to leave. I almost signed the contract too and I’m glad I didn’t, I only owed for the credit check.

Just purchased a new couch at a great price with the fourth of July sale 👍

Our salesman was very helpful and friendly Mr. DJ Tergou. He did a wonderful job’s in assisting us with our purchases.

This is my second time in a year purchasing from Ashley furniture and the service is amazing. D. J. was very polite and helpful. The service was quick and my needs were met. I would definitely recommend purchasing from here

No good

DJ was the best sales person! He was truly amazing! He helped me with all of my needs and I really appreciate it and am truly grateful for the experience

Pam was so helpful! Would definitely recommend her

Pam is great!

Nora is Great

Jason and Pam were super patient and so helpful. They did a great job

Adjusting my review! Everything was fine in the store, but after the sale, communication ceased. What I told was a white couch in store was not white upon arrival. I contacted Brandon for help resolving the issue, but he was unhelpful. Alexis from customer care was no help! Both the store and customer care gives you the run around. The only person that was a little helpful was Jade. The store says one thing and customer care says another. Go elsewhere, it’s not worth the trouble you’ll encounter. I’ve purchased from Ashley before and this by far has the absolute worst experience.

If you are looking for quality selections, realistic prices, and outstanding service, you must go to Ashley on Broad Street. Everyone at the store is gracious and professional. I had the pleasure of being assisted by Djamel (“DJ”), and he was knowledgeable, accommodating, and made the process a seamless treat. I highly recommend him and the store!

Serrina was extremely attentive, helpful and not overly pushy on sales. She was newer to the job but seemed to be learning extremely quickly and was very conscious about leading to the best customer experience

Serrina and Pam were absolutely incredible! They were so helpful and did everything to get us a good deal. They were so friendly and hardworking.

Serrina was very helpful and we had a great experience purchasing new living room furniture for my mother.

DJ was phenomenal to work with. He was energetic and inviting while making the selection process extremely easy. Ask for him when you walk in!

Andre is the man, he will set you up and make sure you get everything you need.

Thank you Noura for your professionalism and polished customer service.

Make sure to get "Jordan" as your helper! He knows his stuff! Also, now I feel complete with my furniture shopping!

Noura did an outstanding job. Very professional and Friendly

Shahzad was very helpful and informative. Will definitely be coming back.

Rickie was phenomenal and very helpful, had earlier delivery dates and helped me get my couch quick.

Second time buying furniture from here amazing experience very helpful salesperson! A great place to shop!

Jarrell was excellent in guiding me through the purchase of my new mattress

Rickie was so sweet! We were mattress shopping and I felt bad for being so picky, but he was running around helping us like it was nothing. He was so patient and he even gave us pointers for newbies to Richmond!!

Everyone in the broad street location is amazing! Very patient and flexible. Love the special attention DJ and Jordan gave me. I am happy with my purchase and overall experience!

Pam was wonderful help from the beginning till the end.

Ms. Pamela was a joy to work with! She was so kind and helpful.

One of the best buying experiences I’ve ever had. Tiera and Jordan were absolutely fantastic! They were patient with me even though I’m very particular and stubborn in what I like. I could not recommend this store and these employees enough!

I had a great experience with Tiera who helped me buy my mattress. She answered all my questions and was very kind. I will definitely be planning to come back! Thank you!

I stopped by this location in hopes to find a kitchen table. Ms. Pam was professional and kind. She approached me and asked if I needed help. She assisted me throughout the application process and made it very simple and easy. Thank you!!!

We love Ashley Furniture and Accessories. The staff is also so warm and welcoming!

Awesome welcome committee! Jordan was very knowledgeable of the entire process!

If I could put a zero star, I would have done that. My wife and I order our furniture from Ashley February 18, 2024. At the time of the sale, the estimated delivery time was 4 - 6 weeks. We originally ordered a king size bed frame with two bed side tables, box spring, mattress, and sectional with ottoman. We were told that everything was ready except for the ottoman and armless piece for the sectional. Being understandable on the supply chain issues, we called right after 6 weeks about the status of our furnitures. We were told that everything will be in by the end of March and someone will call. We didn’t hear anything so that we called customer service again. We were told at that time the bed was ready except for the bed side tables and the sectional was missing the ottoman. Moreover, they cannot just deliver the bed and everything has to be delivered at the same time. Nothing happened. We called again and we told the sectional and the bedroom set will be ready the end of April. What were missing from our order was the armless piece from the sectional, ottoman, and the bed frame. We felt customer service wasn’t helpful so that we went in the store where we order the furniture. Then another story were told about what was missing from our order. The week before Memorial Day, we called the store and gave them one last chance delivering our order before canceling. They said they will be ready by the end of the week and will call us about delivery. On May 25, we heard nothing from them. Then we went in the store. Finally they told us that the bedroom set was ready but the sectional was missing everything but the ottoman. Having dealt with Ashley for over two months, my wife and I did not believe they can deliver what we ordered because they could not even keep their promises to call us. We had to cancel the entire order knowing 20% of the total purchase will be kept as store credit. We still decided to walk away and cut loose with Ashley. Don’t make the same mistake as we did.

Today we had a great experience at Ashley. Tiera was super helpful and had a great upbeat attitude and answered all out questions. The manager came over to check on us and let us know she was new and we would have never known if they hadn’t told us. We will be buying at Ashley again!

Brandon was great to work with to find me a new couch. He was very helpful and patient with me when trying to pick between a few choices. Very pleasant experience overall!

Tiera was so nice and helpful. Everyone really worked with us to accommodate a complex delivery schedule (on our end, not theirs). Great customer service!

Shahzad and Jordan were awesome. They were very patient and helpful with finding me a bedroom set. Would definitely recommend them !!

Pam was very helpful in finding just the right furniture for our family.

Tiera was attentive and patient with our long list of questions. We didn't feel rushed one bit. The prices at Ashley furniture were excellent without sacrificing quality.

I came in and purchased from Jordan Owen’s. Very knowledgeable! Super fun. He needs his own company. He should be the face of Ashley! Will be back next week for more!

Noura was extremely professional and helpful!

I had the best experience when I was looking for a couch and recliner. Grabbi was pleasant, professional, and easy to talk to about what I was looking for and my family needs. I receive the best customer service. Thank you Gabbi and Ms. Pam for a wonderful experience

Dj was off the chain. Very good experience!

We worked with Noura today to buy our couch and she was quick, efficient and very pleasant! Looking forward to receiving the couch

Noura was the absolute best to work with. She went above and beyond to make us happy and we were able to get the exact furniture we wanted. We will recommend her to all our friends and family. Thanks a bunch Noura!

Naomi was very helpful from the time I walked into the store until I found the item I wanted!

Jordan was super nice and knowledgeable. Easy purchase of two recliners

Noura Very friendly, knowledgeable and true adviser. Excellent sales person. Showed me a stuffed accordingly my needs. Will highly recommend..

Doesn't want to cover a warranty on a mattress that says on tag on bed it can be used with or without a box spring.

DJ was knowledgeable and friendly!

Noura was very professional,kind and helpful. She is an asset to your company.

Mrs. Pam was awesome, did not hover over us and allowed us to take our time. When we needed her expertise she was there to help us eliminate certain options to make decision much easier.

Pamela was incredibly helpful and knowledgeable about the different types of sectionals. She helped us figure out what would work in our space specifically and I’m very thankful she worked with us!

Just bought new furniture from Ashley’s W Broad St, Richmond store and had a great experience! Noura was great and helped me find just what I was looking for!

I had a wonderful experience at Ashley furniture. The employees worked as a team. Thanks to Pamela for assisting in various ways.

Brandon and Jordan were so helpful. I stopped in store with a vision for my living room and they helped me pick out the perfect couch!

Great service! Noura was awesome.

My husband and I were greated by Noura when we walked in. She was very sweet and went above and beyond for us. We will definitely be back to see her again!!

Naomi and Jarrell were so great at explaining our options for financing, patient with me not even knowing what I wanted to get for my new apartment and showed multiple options till we made a decision . Great customer service overall 🏆.

Naomi and Jarrell had great customer service! Help us pick out the best bed and couch!

Naomi was great

Naomi was so wonderful! Very helpful and with amazing energy!

Loved our experience, Noura was extremely friendly and helpful in assisting us with our furniture!

Naomi was amazing!! Thank you!

Jordan was fantastic to work with!

Pam was amazing!!!

Noura was very helpful when we bought our table today.

Worked with Noira and she was wonderful! Very friendly, helpful and not pushy.

Noura was great with helping us decide on our new living room and kitchen furniture! Highly recommended! Edit: Went back for another purchase of 2 mattresses. They cancelled the order without contacting me. 2 weeks have gone by and I just found out by calling them. This is incredibly unacceptable, and zero effort in customer service. Since it's cancelled already, I will be making my purchase anywhere else but Ashley.

Noura was so helpful in showing me all of my options and giving me plenty of time to choose my new couch! I will definitely be coming back to her for any more furniture I need.

Terrible buying experience. Just buy the same stuff on Amazon with free delivery for much less.

Our experience was so amazing with Naomi at the broad street location!! I don’t have enough words to explain how great our time was!! She was patient, empathetic, detail oriented, and so so kind. Seriously LOVED working with her!!! The furniture is amazing quality and so so stylish and cute. I will be coming back for future room build outs and more decor!

Naomi at the Broad St location was so helpful. She got our entire bedroom and living room built out with great, affordable furniture options that we’ll have for years to come. Thank you Naomi!

Quionna was great! Super friendly and helpful- made the experience incredibly easy!

Tiera Beale is the best sale rep in the Ashley furniture store. I love her beautiful smile and personality.

Tiera Beale has done a great job as a sales person and very professional.

Noura was very accommodating and knowledgeable.

Noura was a big help in assisting me with a sectional purchase!

Noura is great at what she does. Very passionate and will give all to find what you need!

Naomi, a sales rep at Ashley furniture was very helpful, patient, and caring in assisting us with ordering our new furniture.

Brandon was super helpful. 10/10 experience

Noura was a great help picking out are bedroom set and dining room table. Thank you Noura for all the help

Really friendly atmosphere, salesman Peter was very nice and gave us space when needed. Overall a great experience!

Noura was amazing thank you so much

Ms. Pam was excellent and really was a blessing. She was friendly and honest! We are thankful to GOD she was our representative!

Naomi was Amazing. No Rush, no pressure. Will definitely recommend.

Pam was very detailed and helpful. It made my shopping experience quick and no stress.

if I could give 0 stars I would. I asked for everything to be delivered at one time, 4 trips later I got most of it (taking off work = no pay). Never got thrown pullows, I just gave up. furniture is sub par at best . went to the store to complain, nothing done. save your money.

Pamela was very professional and patient with my wife and I. We ended up purchasing due to the friendliness and financial plans they offer.

If I could give less than a star, I would!. It's all how much can you buy, always trying to upsell on something. Give you delivery dates, then change them after you make a purchase.

Super helpful workers as this was one of my first big purchases!

Jamal was a very great with us! He was very helpful and patient. Everyone should definitely go to him!!

Noura is great!!!

Went to Ashley’s Furniture looking for a bedroom set and met one of the best sales rep, Jerrell was very helpful in our decision and even went above and beyond to assist us with finding a great delivery time frame, but his customer service was second to none!

Peter is an excellent salesperson at Ashley on Broad St. In RVA!

Jordan was amazing!

Great service no pressure final price was in our budget!

Jarrell was absolutely fantastic. I just bought a house and basically starting over with furniture. Jarrell took the time to truly listen to what I was looking for (and I am not easy when it comes to this stuff). He guided me in the right direction for each thing I was looking for. He’s very upfront and honest with you, which I greatly appreciate!

Naomi was the BEST!! She was patient, informative and funny!! I enjoyed her more than shopping but she showed us lots of furniture and we found the perfect, sofa, loveseat and recliner. Great customer service! Will highly recommend your store and Naomi to friends and family. Cathy Overbey

Noura was super nice and helpful.

Nora was wonderful! She took time with us to give us the best deal possible.

DJ was awesome to work with. Courteous and fair.

Great costumer service and very polite 👍🎯

Came in here just to look and ended up making a decision… of course it was with the help of the lovely Quionna. She was very patient with my indecisiveness and found something that fits perfect in my new apartment. Not to mention she’s great with kids if you have one with you while furniture shopping. Overall my experience was great here and I’d 10/10 recommend☺️. Thanks Quionna!

We loved the prices and quality here. We were helped by Noura and she helped us decide on good furniture right under our budget.

DJ was helpful, patient, and knowledgeable! He made our experience buying a bed very easy.

I recently visited the Broad Street RVA location and the Customer service was excellent! I was immediately greeting when I walked in the store and my sales person Dre was very attentive and patient as I was very indecisive on what I wanted. The mangers were also very helpful and attentive as I tried to find the best option for me and my taste. Thank you Dre, Jordan, Naomi and Ms. Pam for all you did to make my visit pleasant!

Noura she is the best very helpful thank you

Pamela Brewer was absolutely exceptional. Introduced herself as we entered the showroom and gave us space to explore. When finalizing the transaction, Pamela was so detailed and provided top notch customer service!

Great experience! Deandre was super helpful without being pushy or overbearing. Great customer service! Would definitely recommend him and the showroom manager!

Noura was classy and elegantly dressed woman. She welcomed me into the store with her great smile and positive attitude. She's professional and wasn't pushy. I recommend everyone to work with Noura.

DK was a great sales rep. Very helpful. Financing option was excellent. Really helped me.

Noura was awesome!!

DJ was a great help. Very knowledgeable and professional.

Ms. Noura helped us with our purchase. She is amazing and is who you need to ask for when you visit this location. Very kind... welcoming and helpful.

My experience in buying my new couch was amazing and very helpful great sales person Dre and Jorden- O. I will come back again, the best experience ever because the prize is a great❤️

Naomi was a huge help and did an amazing job showing us around and helping us find the couch we were looking for!

Dj is the best sells mans we have ever met

I’m very happy with Noura’s service. She was very self explanatory and envisioned well the idea we had for the rooms, did not feel pushed to make a purchase, founds discounts to accommodate to our budget. Love Ashley’s furniture selections are very neutral colors and modern.

Naomi was wonderful from start to finish. She was so willing to help and extremely patient. She allowed us to choose and did not force anything upon us. Kudos to Naomi!! Thanks for everything!!

Noura is amazing! helped me with everything i needed

Noura was very thorough and attentive

Had an issue with my initial purchase and the manager Jordan was very helpful in getting it resolved quickly. I appreciate all he did to resolve the issue!

Wonderful experience thanks Noura

We had a good experience at Ashley!!Dj helped us out!!

Naomi at the Broad st location, as well as AD both very kind and welcoming. But Naomi went out of her way to make sure we got what we needed. 10/10 will be hoping to work with her again for our future purchases

With the help of Peter, we got what we wanted!!!!! Thanks for everything!!!!

Pam was key in helping me purchase my new sectional sofa. She was able to also get a very speedy delivery set up for it. Thank you!!

Pam was extremely helpful and knowledgeable.

The Ashley Furniture Staff in West Broad is amazing! We worked with Naomi and she is absolutely wonderful .. knowledgeable and super helpful. She gave us space to look around and try out the different pieces and checked in with us through out our time there. She took in everything I told her plus more and helped me narrow down my choices! If you are going to buy furniture that is the one you need to seek out!! Honorable mentions to Jordan and Pam .. y’all are the bomb!!

Deaundre was an AMAZING help. Helped us find a sectional that was large but still soft. He also was able to help us with getting great pricing and delivering it. Definitely recommend Ashley’s and Deaundre specifically!

By far the best place to shop! I'm a previous customer here and always given the utmost respect and service! I love the staff. Extremely professional and polite. They helped me find the best price for my budget. The overall experience was such a pleasure here. Please come on down to find "Your new piece of home for your home!

Miss Pam at Ashley Furniture made my son and I experience excellent. He is happy so I’m happy and am delighted to return.

The only reason I would not give 0 stars is for customer care doing the best they could for me! Pam, my sales person as well as the store manager was great until she got my sale. After triple confirming with her what I was ordering she STILL ordered it wrong. ZERO responsibility has been taken from her. She was unhelpful once i realized her mistake, then once she responded once she ignored me. After all of that, she has done absolutely nothing to make this right other than tell me i owe her more money. The level of customer service is horrible. I would absolutely NOT recommend her, if you go there ask for someone else immediately. And if you want good customer service response and to do the right thing from the district manager don't expect that from Ashley Home store, just go somewhere else. However, Jordan on the other hand was fantastic and did everything he could to help me. It just wasn't up to him as a final decision.

So far all good will update after delivery

Customer service was great thanks to Pamela! She was a great help, and very patient with my indecisive ways lol

Went to the Ashley store on West Broad St in Richmond, VA yesterday in search of a new couch. We found exactly what we needed & DJ, our salesperson, pleasantly led us through our purchase. Overall, a top notch shopping experience! Highly recommend DJ and this store

Deaundre is good person and he helped with everything. He is highly energetic. Thanks to him

Terrific service from the store manager, Pamela! Helped us find a more than fair deal within our budget. Highly recommend Ashley and their stellar customer service!

Naomi was fantastic. She was thoughtful and explained all my questions about the products I was interested in. This is why I keep coming back.

Friendly customer service, Naomi was very helpful.

The sales people were very helpful. Deaundre worked with me to close the deal. He was an enthusiastic seller. Good communication and interpersonal skills. He needed some help from a colleague to arrive at the correct sales price. But overall a good experience. I would recommend this store to others.

Our associate, Noura, did an awesome job explaining the details of every couch we can across. And trust me, we went all over the store. After selecting our couch, she even went into details of the purchase. Great experience!

We came in for the President’s Day sale and were shopping around for a couch. All of the staff were so friendly and Peter came to check on us as we were shopping around. He answered all of our questions and wasn’t pushy. We had a great experience and the sale prices were awesome!

Naomi at Broad St was amazing and helped me find the best chair and couch in my budget!

Deaundre helped us and was fantastic! He is so personable and friendly while still letting us do our own thing while looking around. We got 3 great pieces. We will definitely be back!

The staff member that helped us with our new furniture was great.

Jarrell was a wonderful help to us! He was super friendly very helpful! Highly recommend him and this Ashley!

Excellent service by Jarrell!

We had ordered items 3 months ago and have yet to receive any of them. We originally had ordered a couch with an ottoman and bed. They said they received the couch but, was waiting on the ottoman. We just went in and they said they have the ottoman but not the couch. We also didn’t get notified that our bed had arrived. Would not recommend.

Peter was just right. He didn’t stay right at our side but checked back just right. He had or found all the answers we needed. Bought the couch and loveseat. Actually almost left without purchase and then we were given opportunity through store manager to address singular question. Bought them! Thank you Peter.

Mr Peter was very helpful, patient and kind help get want

Pamela was amazing

It was a pleasure working with Jarrell today. He was very friendly. He greeted us immediately and worked with us for the whole deal. He explained the differences with the furniture. Will definitely work with him again in the future.

Great purchasing experience. Store manager Jordan was super knowledgeable and friendly!

Jordan was so helpful with getting our dining room table! We also have our sectional from Ashley and we love it. Highly recommend!

DJ made things a little too easy 😎

Naomi was great very nice and help me find the perfect mattress

Jordan was theeeeee best! After a long hunt for furniture I don’t know why I didn’t just come here first! I was not hounded when I walked thru the door because I just left Rooms to Gonand it was theee worst experience and I’m inclined to say they falsely charged me. Anyways I was at peace shopping here and you wouldn’t even know that Jordan was a manager as he didn’t flaunt his title around he helped me tremendously like a regular salesman! He is such a humble and gentle soul of a salesman he should actually be a model to others in this business!!!! Ask for Jordan when you come to this location and come to this location don’t waste your time like I didn’t other stores! Start your furniture shopping at this location with Jordan I promise it will save you time, hassle & headaches!

Great service. Peter did a wonderful job.

Deaundre was great, friendly and helpful:)

Very good, attentive, friendly, and helpful!

Noura- Excellent service!!!! Very helpful!!!

Noura, was very helpful!

Naomi was great

Naomi was super helpful and got us a great deal

Naomi was the saleswoman we had the pleasure of working with. We came into the store with no real plan on what kind of couch we wanted, we more just came to get a feel of what me might like. After walking around the store aimlessly for 30mins, we came to Naomi and told her around about what we were looking for and she immediately pointed us to a couch we loved that fulfilled every need that we were looking to have. . After deciding this is the couch we wanted we told them we wanted to go look around other places just to make sure we had what we wanted. After coming back, instead of forgetting about us and worrying about the best person to walk through the door she started on the paperwork that needed to be done to purchase the couch. This whole process was just super easy and fun with Naomi’s personality really making the process seamless. We will definitely be back in the future!

Customer service is always fantastic here. Very personable and great deals on the furniture.

Ashley has beautiful quality furniture. I have been looking for a sofa for over 2 years without finding good quality at a reasonable price in Charlottesville, until I visited Ashley Furniture today in Richmond, VA. Thank you Peter for helping me find a sofa and an accent chair for my home.

Peter, our sales assistant, was extremely nice and professional. He helped us pick the perfect sofa and accent chair that matched the best with our house.

Nora, was attentive and very helpful. She was accommodating to us when came to find the quality findings in a couch. She also was not pushy she provided us with space when come to looking for the perfect finding.

Just bought brand new bedroom and living room furniture and a brand new mattress for our first home. DJ was amazing and took fabulous care of us! We can’t wait to move in with our new furniture!!! We 100% recommend both this store, and DJ!

DJ helped us and was amazing. 10/10 recommend. Very knowledgeable and can tell what level of comfort you will like.

Ricky was very helpful and got me taken care of quickly and easily. Had a great experience buying my new couch, and delivery is scheduled very quickly. An awesome experience all around!

Noura was so sweet and kind. She was extremely helpful in helping me bring my vision to life when designing my living room. I will definitely be revisiting her next time I need new furniture for my home.

Noura was amazing!

Naomi is AWESOME and PROFESSIONAL! No pressure and very kind and sincere!!! Ask for NAOMI!!! ❤️ She is the BEST SALESPERSON EVER and I’ve been shopping for 3 weeks. Bought coffee table set, TV console and prices are so good, she sold me a rug too! Extremely happy 😃

My wife and I really enjoyed our experience here at Ashley Furniture (West Broad). We were able to get exactly what we wanted and had great expertise from our sales rep Peter. Ask for Peter.

Great experience at Ashley! DJ was knowledgeable, cordial, and provided great customer service! Would highly recommend visiting this location and asking for DJ!

Jarrell was very helpful and knowledgeable!

Naomi was very helpful and courteous with my husband and me. She understood what we were describing and used all resources to investigate what might work for us, for a bed and dining room chairs.

Noura had great customer service and very friendly. We came back to order from her once we were ready to order our new sofa

Noura was excellent and very helpful. Highly recommend her.

Naomi was super helpful and very informative. She was super friendly and was able to help us find the things we wanted and even the things we didn't know we were forgetting!

Awesome

Noura great customer service

This was my first time at Ashley, or any furniture store for that matter. It was a little daunting but, Ricky was so helpful to me. He made something that I feel can be overwhelming and stressful very easy. He was very patient and really went the extra mile to answer all my questions. I am very happy that he was the one helping me out!!

Ricky Gay was such a help today! He was very informative and was able to walk me step by step. I appreciated all of his help shopping for my first couch! Highly recommend him!

Sales Associate Rickie Gay is awesome. He worked with us with and his attention to the details was on point. He made the buying experience really pleasant.

Deandre and Jodan are the best! They were very helpful and knowledgeable. It’s why all my furniture is from Ashley furniture… excellent customer service

DJ helped us find just what we wanted. Prompt service. Great deal

DJ was amazing!

I came in to the store to pick up a bench. I drove all the way down from Stafford, Va because I was told by the Ashley Furniture store in Fredericksburg Central park that they have a new one. By my surprise they didn’t and was a display model. Even tho it wasn't responsibility of this store to give me a solution and fix the other store mistake, they did it. They have world class customer service, they were so polite, very attentive while the other store didn’t even to bother to gave a solution. Between the manager and his employees they were exceptional and I think Ashley as corporate should bring those associates from Central Park Ashley to get a training with the associates of this location. It only took the Manager not even 5 mins to come with the solution and I beyond grateful from that. So Pauline, Jordan O and Jordan L, Thank You so much and thank you for deliver an outstanding customer service. I highly recommend this location and I prefer to drive almost 2 hrs just to buy furniture from this store just because of the core value that these associates reflect and not the one at Central Park Va. Again, THANK YOU SO MUCH!!!

I just wanted to thank sales Associate Noura for her great customer service. Noura was very helpful making key suggestions for our living room furniture, giving us key points to ponder. She was able to give a delivery date which was very encouraging and made the purchase so much easier to decide. Thank you so much Noura for your great customer service

We just purchased a new dining room set at Ashley. Our salesperson, Noura, was very helpful and patient while my husband and I looked around and discussed our options. She explained everything thoroughly and always responded to my questions via text quickly. We appreciate her help and can’t wait for our furniture to arrive on Friday!!

Spent a lot of time. Thanks

Cody was outstanding job! Gave me space to shop..very informative..was friendly. Answered all my questions and concerns. Looking at another piece and will be looking for him to help when I do.. five stars plus, Cody!

First I’d like to say Ms. Pam was excellent while assisting me and my wife. Ashley Furniture is my #1 choice when purchasing furniture; however, this is my first time visiting this location. The furniture selection and prices are much better than their competitors.

i like to thank Jarrell and Malik for the service they provided and the patience they had while i had my little one he was very kind and respectful and took his time to help me thank u again need more people like you thanks to Malik for good customer skills and patients need more people like them they the best they make you have a good day!

Cody was awesome! He was patient, knowledgeable and kind through the entire process

jarrell was fantastic! very knowledgeable and kind — made buying a new sofa painless!

Jarrell was amazing!!!

Easy to work with and very helpful. Noura was great

Thank you Noura for your assistance for finding living room set

Ricky was super helpful in finding our perfect sectional and scheduling a quick delivery.

Rickie + he is the best

Ricky Gay was amazing in helping me find my new bedroom set. With his awesome personality and experience in customer service he made my experience here @ Ashley Furniture an amazing time!!

Great experience

Noura was absolutely wonderful

Terrible customer service our sales rep was watching a soccer game while he was “helping “ us and the cashier was extremely rude through out the checking out process

Miss Pam was the most amazing, helpful, fantastic woman, patient kind, caring, loving, sensitive, and helpful in so many ways. Thank you Miss Pam, for being the most amazing person ever ever met.. Malik Also was a major help and assisting me with my furniture purchases you need more employees like Malik. Thank you to the best team Ashley at Broad st

Noura was amazing ! She sold us the perfect couch! Malik was a gem! Extremely patient despite tech difficulties!

Rickie and Jordan were really great! Very helpful and super patient! Thanks.

Enjoyed working with Noura, who was very knowledgeable and helpful in helping us select the right couch.

Noura did an excellent job in showing me all the options for power dual reclining loveseats with consoles. She also showed me sectionals that could be made into a loveseat option. Thanks Noura!

Ms. Pam is a wonderful associate and walked us through the process and helped us make a great choice!

Deaundre was great! They price matched a different store on a big piece of furniture and gave us a great deal on a piece of art. Great experience.

AD was amazing!!! Patient, showed us great products. Top notch customer service. Thank you for a great shopping experience

AD

We were nervous about buying new living room furniture but walked out with a beautiful set for a great price! Rickie was very helpful finding us furniture that would work well with pets, and even helped us move around pieces for us to consider different combinations. I was really impressed with the variety of styles and options available, too.

Rickie was wonderful!

Very nice experience with DAundre. He helped us to decide quickly the very good stuff

Best good experience Ashley store De Aundre👍

Sales person AD was very helpful in matching the right dining room table with my home decor. I will seek him out for future purchases.

noura was amazing she helped me and my partner so much

Noura was excellent and helped us thoroughly!

AD was excellent. It was an awesome experience. Very helpful and patient.

AD was so helpful and found us an amazing deal!! Always love shopping with Ashley!

Thank AD for your help with our purchase!

AD was wonderful. He greeted us and made us feel comfortable shopping around. He showed us all the options for a sleeper sofa and ended up buying more that what we came for, but are excited and happy with our purchase.

We bought a sofa and a recliner and worked with AD and had a great experience. He was very kind and patient and worked with the prices for us. We will definitely look for him to purchase any furniture in the future!

My husband & I have been thinking about purchasing a new couch for a while but hadn't had the courage to pull the trigger, so when we stopped by Ashley today, Ms. Pam really helped us feel comfortable making this purchase. We're in love with our new couch and can't wait to have it in our space!!

Bought a new couch with the General Manager Pam and she was a dream to deal with.

Ms. Pam Brewer is awesome! My wife and I needed furniture and Ms. Pam was extremely helpful! We are very pleased with our purchase!

Needed furniture for my living room and kitchen, received exceptional customer service from Ms. Pam Brewer. She was friendly, knowledgeable and extremely patient with us. Phenomenal customer experience! We will definitely come back for future purchases. Thanks, Ms. Pam!

Noirs was amazing! Friendly and helped us find exactly what we were looking for!

Noura was an awesome, excellent, great, amazing, wonderful and a SuperFantastic helper, she was making sure that I purchase what makes me comfortable and happy, she spent a very good quality time with me, she was explaining in details about each and every piece of the furniture that I purchased and she was smiling all the way, she has a very good personality and characteristics for a great customer service. I ended up spending over $5000 at that store and I was just stopping by to look around, not to shop, thank you Noura, keep up the great work.

Deaundre at the West Broad store was amazing and super helpful with our sofa and chair purchase. The management team and finance person were great to work with as well. We will be back!

Great store. Excellent customer service. Noura was very professional, knowledgeable and provided great service!

Nomura, provided me with excellent customer service !

Amanda, Elisa, Gianna and Andrianna were so exceptional with giving us great customer service and assisting me and my family getting our new home furnished please come visit broad street team!

A complicated review but I’ll start with the positive. Kim, who was not our salesperson or even point of contact originally, saved the day & our holiday season. After being told our couch would be delayed twice (by over 2 months), she was able to contact someone at the warehouse and get our couch delivered within a week. We had a newborn & family in town & were sitting on camping chairs. So grateful to Kim for helping us. Give her a raise, management! Disappointed in the sales team who we feel misled us with backed up delivery times. We were told our couch could be delivered “within a week” of us moving in. Not true at all. We love our couch, it’s comfortable & was very reasonably priced but would’ve appreciated transparency with delivery details.

AD was very helpful and knowledgeable

AD was very helpful

Rickie Gay was awesome. Got me everything I needed and made sure all my items were in stock and ready for delivery! I’ll be back looking for him when I redo my bedroom. Thanks Rickie!

UPDATE: Still no furniture! Ashley even scheduled a delivery for last Tuesday which we confirmed and we got a date/time window. Tuesday comes & goes - no delivery, no communication from Ashley whatsoever. Many attempted calls & looooong holds, finally reached someone today. Now our 2 missing pieces are backordered AGAIN and denied the scheduled delivery at all (we have the emails/texts)! Absolutely horrible furniture experience, lowered rating to one star now. Maybe someday we'll actually get all of our couch pieces.... __________________________________________ My wife and I have very mixed feelings about our Ashley purchase...this might be a long review but hopefully helpful to others in the market for new furniture: The actual in-store purchase experience was fine hence the 2 stars versus 1 star. Our salesperson was friendly and worked with us to pick out 2 sectional couches and ensure that we selected the pieces we needed and that they would fit the respective spaces in our home. We spent a couple weekends shopping different furniture stores and Ashley definitely seems to offer the best value - better looking/made furniture at a relatively good price (especially if you catch a sale). Somewhat of the usual intense salesperson "pressure" but that's understandable in a commission environment. The only real "con" worth noting that would have made the purchase experience better - specifically because we purchased two sectionals from the same line (just different pieces for each) - is if they had provided a list or diagram of couch #1 and couch #2 pieces w/dimensions versus all of them randomly listed on one consolidated receipt. But that's not a major issue... The absolute pain with our furniture purchase has been in actually getting our couches!! We were given a three week estimate when we bought them on 11/1/2023 which meant we would have them before Thanksgiving. As we got to our third week, my wife called in to get a delivery status update. Lo & behold, there's delays for a couple of the chaise lounge pieces and now it will be December before we see them, they won't deliver until everything is in. Not ideal but that's fine as long as we get them before the birth of our child in mid-December...which they assured us was not an issue. Call back in December for an update - there's another delay but, mysteriously, the missing pieces are only 1 chaise lounge section and 1 middle double seat section. But we're okay with it because those should arrive within 1-2 weeks right before our daughter arrives. Call back again the week of the pending birth and guess what? There's another delay and this time it's now 2 chaise lounges again and a DIFFERENT middle seat section that's missing! And now we're tracking for early January 2024... With a LOT of pushback about the "shell game" missing pieces and jumping timeline, we got them to approve a partial delivery of what they had ready the next day. Amazingly, the latest missing middle section somehow appeared in the delivery so we're just missing (still to this day as I write this on 12/20), 2 chaise lounge sections for one of the couches. During delivery, we had to speak with an Ashley rep by phone for delivery confirmation and the new estimated date on the last two pieces is the END OF JANUARY. As far as we can figure, our couch sections were sitting at the local warehouse as they arrived. As other customers are buying the same couch requesting a quicker delivery, Ashley is giving away our pieces (hence the different items reported delayed) to the new customers so they can close that sale...they already have our money, right?? Called them again today and take a wild guess what we heard - the new estimated dates now February 2024. I'm done with Ashley Furniture and would not recommend them after this experience. I will say that they have good prices on fairly good quality furniture but, should you choose to buy from them, either ensure they can deliver immediately or proceed at your own risk.

Great service and great products!

Katie Luna was more than a sales professional, she was a friend during an exciting time. She was patient but yet prominent about keeping me on my budget and helping me with my needs. Most of all she was honest and caring. Highly recommend, look for the little lady with the bright smile!

Ali has helped with everything I needed I would definitely come back just because of him

A D was very patient and helpful with us in making our decision on our new couch. Couldn’t be happier with his service

AD was very helpful and informative and we got our dream couch and love seat!!!

AD was awesome to work with! Very kind and patient !!

Terrible experience...from customer service to delivery options.

Nice clean business. Helpful staff. Good supply of products. Prices are average for the products . Stop by and see them.

Best experience furniture shopping. Jarrell, you're the man. Keep up the good work, sir!

Great Experience. Made several purchases and had an issue with one and Katie was amazing at making certain that everything was handled and went extremely smooth! Special shout to Marcus and Jordan for being phenomenal in the initial contact and sales experience!

Excellent help with a recliner. Found exactly what we were looking for right away and a great deal!!!!

Our initial visit last Sunday wasn’t bad. All the sales guys playing with phones and watching TV. We did manage to find a few things we purchased however one item is pending and trying to get someone to answer phone is impossible. There were about 8 salesmen when i was in the store and i know these guys are not that busy. I really dont know how they are in business.

A D helped us get a great price on an awesome sofa and loveseat’ Great value and great selection! Thank you A D

Ricky did a great job helping us find exactly what we were looking for! Would recommend him and all of the amazing employees at the Richmond Ashley location!

AD Excellent customer service Friendly answer all my questions as the customer was so happy when I left the store.

He was so helpful and the process was a breeze!

AD was very helpful. We appreciate his hard work

AD was very friendly and helpful.

AD was a great help finding my new couch!

A D did great

Katie was great! She gave us space and time to look around and when we were ready, she made the purchasing process quick, easy and painless. Thank you, Katie! We will be back.

Had a wonderful experience at Ashley store. Katie was really helpful and patient with us while we were changing our minds about which sofa we wanted. Finally we got the sofa that we were looking for. Katie was able to get the exact ottoman that matches our sofa. Highly recommend visiting here !!

Jarrell was great!

Kamal was very helpful and made the process quick and easy.

Love love love Katie...thank you so much for all of your help! It was a busy Black Friday and she took her time with TRULY HELPING US!!! when you shop Ashley Furniture in Richmond VA Broad Street please ask for her!!!

Kamal,dud a Great Job

DeAndre was very helpful 👌

DeAndre. He was very helpful and pleasant. I enjoyed working with him.

Deshaun was a wonderful sales who was incredibly helpful and knowledgeable about all of the furniture. Would definitely be coming back again.

Kamal A. was a massive help!

Cody was amazing. Very helpful

Rickie did very good job

I had a great experience today with Rickie , he really took care or me through everything and I got an amazing deal!!

Katie was awesome to work with! Highly recommend.

I was working with Kamal and he was very patient to cater our needs and made a great deal for us. Best experience at the store. Thanks

Great shopping experience today. Was kindly greeted by Jarrell who gave us a quick overview of what to look for when browsing, checked on us periodically, and made the checkout process seamless.

Jharrel was fantastic. I went in with the mindset of just looking at different sectionals and was very indecisive but he was very patient and helped me a lot!! I ended up walking away with not only a sectional but a chair that I fell in love with. It was nice to have an experience with someone who values customer service!

DeAundre was awesome! He wasn’t pushy, and gave us great advice. He explained everything clearly and made it super easy to get a couch!

Katie has been the best! Very knowledgeable and helpful...Not in a rush I would recommend her to anyone who says they're coming to Ashley's Furniture Store

Katie was Amazing!!!! She helped us figure out everything and got us all set and in record time. I hate furniture shopping but she made it quick and painless.

DJ was the perfect amount of helpful while still allowing us space to make our own choices and contributed to a relaxing atmosphere while furniture shopping. Thanks DJ!

Deaundre was a great help . It was an awesome and seamless experience. He was wonderful.

Exceptional customer service, no need to shop anywhere else.

Eric is a class act! Professional in every sense. No pressure, just straight up nice guy! Kudos.

Worst experience . The customer service is so bad , the non lady and the non gentlemen are so rude . They kept changing the delivery date , never emailed or called to keep me updated, they mistaken my phone number i stayed all Saturday home waiting for my orders , and the delivery guy end up rescheduling cause he got the wrong number . Rude , unprofessional, inpatient and I’m happy that i canceled cause probably their furniture is as bad as their service.

Marcus was a super helpful in assisting me during my visit. He was friendly and patient and helped me with my purchase of a bedroom set. I would definitely come back for his assistance in the future.

Great experience. Marcus was an excellent salesman. Very helpful and patient!!

Kamal helped me find an entire set for my bedroom and living room at a great price! Ashley has great customer service.

Deaundre was an awesome person to work with. He read me right. He new exactly what I was talking about. He’s extremely personable and friendly. Not pushy just very helpful. He seems to very knowledgeable. I truly loved working with him. He is a tremendous asset to the company. Don’t let this one go 😉

Got all my furnitures here.. very helpful staffs and delivery team

We purchased a bedroom suite from Ashley Furniture and the delivery went well but when they left my house I noticed that I had a box spring that I didn't need. I specifically asked the salesman during our visit if we needed one and he said "no, your mattress will sit on top of the slats of your bedframe". I immediately called Ashley Customer Service and was told that we should go into the showroom and speak to someone there. I called the showroom the next day and was told that I would need to call Customer Service. I called 9 times with no returned called. Finally I did speak to a very nice Customer Service Rep named Alexis that informed me that because the box spring had been in our home, they couldn't take it back. So, not only did I receive a box spring that we didn't need but we were changed $250 for it. Make sure you look over your Invoice before signing anything and check and double check that they haven't delivered something to you that you don't need.

Rickie did an awesome job at finding me the perfect couch. If you are going to this Ashley Store I request Rickie.

The quality is great along with great prices. Dj was great.our house is furnished by Ashley furniture. Been buying from them for 14 years

Katie was super helpful in getting my furniture together for my new apartment! She mad the process super easy!

Quick, pleasant experience working with Ricky! Told him what I needed, took me to my options, matched the online price, and will make sure I get it delivered when I need it. Great store and ask for Ricky!

DJ was very helpful and very kind. He tried his best to keep us is in our budget even when we took over two hours of his time. He also gave us advice on other services we were in need of at the time. All in all DJ was a great help and went above and beyond for us!

Ask for DJ! He is the best, very patient, helpful, and knowledgeable!

Bought a dresser and loveseat and had the best level of service possible from Kamal. Went above and beyond for us!

Jarrell was great in assisting us with our purchase. He up upfront, honest and pleasure to work with.

Jordan was an excellent salesman. Polite and freindly.

DeAndre did a phenomenal job helping us selecting options for our furniture, as first time buyers, he laid out different options for us to choose from. I would definitely recommend him.

We come to the store and we have such a great experience Deawndree really take care of us with the process make it so much easier Highly recommended

Very helpful !! And professional!

Jarrell was so helpful!!

Ashley furniture experience was great. Salesperson was attentive, gave space but kept checking in and got to the important details. Manager, Katie, was extremely friendly and very helpful. I got the exact sofa I wanted at a great price and to be delivered quickly. The experience exceeded my expectations. Just wonderful.

Ricky gave great customer service, and we found everything we needed within 10 minutes. (West Broad, Virginia)

A D was so kind and knowledgeable. He helped my husband and I find great deal on a urbanology set - and I love it!

Adeed helped us out a lot.

Jarrell was super helpful! Definitely ask for him when visiting Ashley furniture!

That DJ guy really got me a good deal, go to him!!!!

Jarrell at Ashley was awesome! Knowledgeable, professional, and patient with an indecisive shopper. He was friendly & educated me about so many aspects of mattress buying. The whole process was quick & the financing options were convenient.

DJ is an awesome salesperson with wonderful character and personality! Thank you DJ!❤️❤️❤️👍🏽👍🏽👍🏽

Jarrell was super easy to work with and attentive with everything. Got me the best price possible - ask for Jarrell when you come in!

Katie was awesome! She helped me find all the right things for my new condo. Definitely recommend going here!

Dj was amazing all around.

Great experience with DJ. he is very knowledgeable and very helpful. I got exactly what I wanted.

Katie was amazing.

Thank you, Kristina! Super helpful and informative. Really made the process easy and enjoyable. Will absolutely be back next time we need something for the home!

Josh Adeeb helped us! Great service!

Adeeb Was extremely knowledgeable and helpful. He got me the best deal available.

Adeeb helped me find the bookcase I was looking for.

Jamilah was so helpful and made our experience so much easier!

Ordered furniture in July. By the time it came in September I no longer needed or wanted it. When I talked to Customer service, they said I could cancel and that another department would call me in 24 to 48 hours to process my refund. That didn’t happen. After many phone calls , where I left messages that were never returned.and several trips to the store to talk to store managers, they finally told me they had issued a store in early October. About a week before I called them to check. I never took possession of the furniture but I couldn’t get a refund only store credit. Completely dissatisfied. Make sure you are 100% certain before buying anything there.

I met the most professional sales person at the Ashley furniture store on west broad street name Marcus, he was very kind . I wish we had more people in this world like him . Keep up the good work Marcus., I definitely will buy from you again!

Walked in to my local Ashley worked with Jamilha and Katie! They gave me a great offer and I even walked out with furniture! So in love my items!

Ashley furniture has the deals! Marcus helped me find the perfect sectional couch for my home. The store has different lengths and structuring that made the process easier to find the size couch I was looking put in the living room of my older home. The entire team was very harm and welcoming. Thank you Ashley Furniture !

Belinda and Kamal is really friendly and helpful in selecting king bed frame

Belinda was wonderful to work with. She let me look at my pace, answered all of my questions and was very pleasant!

Kamal did a wonderful job getting us a good deal on multiple sets. He took his time to make sure we got what we wanted at the right price.

The worst, never shop at Ashley. I was supposed to get my sofa delivered yesterday. I call customer support and let them know of the issue, they tell me that a delivery never been scheduled for my order. I’m so frustrated because at the store I’m sure that we scheduled a delivery date which was supposed to be the 7th of October. I was told that they’ll give me a call the day before it and that is to schedule a delivery time. Mind you that never happened. Now I’m waiting on my next delivery date which was scheduled through customer support. I’ll wait and update the experience if anything changes.

Rickie Gay was the best salesperson. It was as though I've known him for years. He was extremely personable, professional and understanding.

Adeeb was helpful.

The staff is incredible. Eric helped us before with our bedroom suit and today JD helped us with our new living room furniture. Both are outstanding and helpful.

Shopping for beds and a mattress at Ashley’s was a very smooth process thanks to Kamal.

Thank you DJ!! Super nice and friendly

Adeeb Thank you for your professional and courteous service. Friendly and very helpful

Adeeb was great! Very efficient and easy to work with!

DJ was so helpful in purchasing my new mattress. He was so patient as I tried nearly EVERY mattress and laid out all the options for my financing.

Rickie was a great help! Accommodating and very helpful. Helped me find a great sofa to complete my living room

Kristina was fabulous and helped us find just the right sofa. She's darling, with a cute smile. We really appreciated her help chipper attitude and friendliness even though it was the end of the day.

Kristina was cautious and exemplified superb customer service. I look forward to my next purchase. Thanks

Ricky Gay was AWESOME great customer service.... Will shop there again.

Belinda was the best… Got me the bed my fiancé and I wanted plus extra… Really personable and a magnificent bubbly personality…

Belinda was amazing helping us find the perfect bed !

DJ was awesome at helping us find furniture for our new home!

DJ Tergou was a great help We ended up buying a couch and love seat

Unfortunately I had the absolute worse experience buying furniture here and I would NEVER recommend anyone to buy from this store. I do like the furniture however, the experience is what ruined it. First I waited 1 month for one piece of furniture which was delivered with a stain on it. Then I waited almost 3 months for my next piece of furniture which was delivered with missing pieces 3 separate times and no one wanted to take accountability for it. From this store, the manager would never call me back after calling and speaking to multiple employees and to this day no one has ever called me. Be very careful when buying from here

Great experience working with both Jarrell and Rickie! Rickie was so helpful answering questions when I came in for the first time, but also allowed me space to walk around myself. When I came back in later that evening to purchase the couch, Jarrell was quick and efficient processing our order. He was also so friendly to our 13-month-old son who wanted to see everything he was doing.

Jarrell assisted my husband and I purchased a living room set. He was very knowledgeable and pleasant to work with at the Short Pump location! Highly recommend him!

Jarrell was very friendly and professional.

Walked in and Jarrell was immediately so helpful and made the process of buying a new couch super easy! Friendly staff and great selection.

The store manager does his role best and making the customers very happy and most suggestible !

Great experience! Got everything we needed and were well taken care of during the process. Katy was awesome and patient with us and very helpful! Thank you for helping us out!

Ali was such a delight to work with! My sister was able to find exactly what she was looking for, and Ali was so helpful and personable.

The variety of furniture at Ashley's was the best I have seen in the many stores we have researched. Adeeb was such a huge help in finding us the best sofa for our needs! He also got us a great deal to fit our budget and get the most for our money with a great warranty!

Worst customer service. Placed a furniture order schedule delivery for two months out. Unable to fulfill the delivery time. Called the store 8 times week prior to delivery. Got no response and/or no one able to assist and answer questions about when the delivery would occur. Finally just requested a refund.

Adeeb was great! I knew what I was looking for and he gave me space to explore my options, but when it came time to showcase what Ashley Furniture has to offer he crushed it! Thanks Adeeb!

Adeeb