Ashley Store Richmond, VA (Broad)

Timothy at west broad was awesome! Super helpful let us walk around & check everything out with space but came & checked in every so often to help out!

Chris M was great! My experience was extremely good.

Timothy was great. No pressure but informative

Mr. Christopher Wallace at the Richmond location was amazing from the moment we entered the store to supporting us with finding the perfect bedroom set. We will definitely be coming back to purchase more because of his great customer service.

Timothy was very informative and helpful during our visit

Thank you Timothy

Had a great experience with Timothy! He was incredibly helpful and worked hard to find me the best possible deals. Would recommend!

Chris M was helpful at Ashley on West Broad. He answered our questions thoroughly and worked as quickly as possible to complete our order.

Chris Wallace was the most efficient and friendly associate we have ever worked with ! Will definitely be coming back… money well spent ! My husband and I will finally get some good rest !

Chris W.

Chris M made my shopping experience enjoyable. He didn't hover over me the entire time and gave me time to look at everything and provided valuable information about the specific items that I was interested in.

Timothy was wonderful. We walked in looking for a recliner sofa and Timothy introduced himself and let us do our perusing around the store at our own pace, no pressure. When we decided on what we wanted, we got him and he made the whole process super easy. He's very pleasant and easygoing and we appreciate his patience!

Thanks Chris M for not being too overbearing during our shopping experience

This is a lovely place to buy furniture i felt with Rickiek very sweetie person and helpful

Ricky Gay helped us and did a wonderful job. No pressure and easy purchase experience.

Chris W. Was very accommodating & knowledgeable about explaining my options of payment & of the sofa operation.

Certain sales Reps will judge you as soon as you walk in based on the clothing your wearing and make assumptions on your financial situation. Will unfortunately not be spending my money here although we did find many pieces we LOVED. :)

Ricky helped us find our couch and the process was easy and smooth. He was very friendly and knew exactly what we’re looking for.

Ricky who was the store associate was great in helping us find the perfect couch. All the staff members were very friendly.

I had a fantastic experience working with Chris M. at Ashley Furniture! He was incredibly helpful and attentive, ensuring we found the perfect pieces for our home. His knowledge and excellent customer service made the entire process smooth and enjoyable. Highly recommend him for anyone looking for great service and guidance in choosing furniture!

Chris W. was very friendly, kind and helpful. We had a great experience deciding on the couch that would work best for us.

Great friendly service with tons of selections and options! Elliot was so helpful & low key no stress! 5 star experience!

Chris M was awesome… I love our chairs and coffee table he was great to work with we definitely will come back.

Mr. Wallace provided EXCEPTIONAL service to me. If you’re looking for any kind of furniture, I’d suggest you go see him! Thank you Mr. Wallace!

Elliott was amazing and so helpful!

Timothy was Courteous, knowledgeable and very helpful helping me pick out a lift chair to suit my dad's needs. Thank you

We had a great experience at Ashley Furniture during our recent visit. Our sales associate, Chris Mehler, was extremely knowledgeable and helped us pick out a 5-piece bedroom set and mattress that fit exactly what we were looking for. He had a great attitude and personality, and guided us through the process without ever making us feel pressured. Highly recommend asking for Chris if you visit the store!

Very pleasant visit with Chris W. He was helpful and nice with a big smile. Will be back because of him.!

Chris M. was very personable and helpful with my purchase. Please stop in and see him!

Timothy was incredibly helpful while I was shopping for couches. He was patient, and took the time to understand exactly what I was looking for. He answered all my questions and helped me find options that matched my style and budget. I really appreciate his great customer service and would definitely recommend asking for Timothy if you need help choosing furniture.

Christopher W. was very accommodating. He asked the right questions without force feeding for a sale. He understood my needs and directed me to what I wanted. Great salesman with a clear understanding of how to meet the needs of a customer. He greeted us at the door and gave us room to talk and look and he listened. Thanks Chris I appreciate all that you do!

Great experience, and found just what we needed.

Christopher Wallace helped us and was amazing. Worked with us and got us exactly what we were looking for.

Timothy was so great - helpful, patient, and offered great advice!

UPDATE: the owner response below for customer care - this company is called "Serveco" and they have a 3.2 star review - complaints everywhere for the very reason I noted below. THEY ARE WORTHLESS. Why won't the owner simply ask to contact them directly? That would be the response that demonstrated an appreciation for the business. Instead, I'm handed off. If there aren't any problems, then it's a good experience. As soon as there is an issue, you get ZERO support. We bought over $7,000 worth of furniture including a Sealy adjustable base. We have had issues with the base 45 days into the purchase (12/16/26). WE CANNOT SLEEP ON THE BED due to creaking noises with the slightest movement. Sealy has been awful; Ashley won't help and here we are March 4, 2026 - nadda. DO NOT BUY FROM ASHLEY. YOU WILL GET NO SUPPORT.

I will be asking for Chris M. every time I come back he made our experience unforgettable if I could give a better rating I would 100/5 🌟

Chris was great and passive to work with!

Chris was very professional and pleasant to work with. Walked out with some great deals. Thank you!

My family and I had such a pleasurable experience here. The staff worked with us to ensure we got what we needed. Special thanks to Chris W, Aiden, and Katrina! 😊

Timothy was knowledgeable and professional, he is a very good salesman

Timothy greeted us at the door then gave us some time to walk around and look at what we wanted before jumping in. He was knowledgeable about the item we wanted and was great at working with us financially and in getting the item to us.

Timothy was very knowledgeable and was a pleasure to work with.

Tim was great, helped us get the best deal, and we got exactly what we wanted!

Timothy was quick, efficient, and able to answer all questions we had! Walking out with a couch and no confusions!

Chris M. was extremely helpful in explaining the different mattress options and helping me find the perfect fit!

Easy experience with Chris W.

Chris W thank you for your outstanding customer service!

Chris W was great! Efficient and made sure we got the best price available online

We felt rushed through the buying process, and when the items got delivered half of them were wrong. The whole process they have of writing your order by hand and showing you their item numbers makes no sense. I explained exactly what I wanted but didn't feel like Chris listened to me, which was evident because the wrong items arrived at our home. The delivery drivers also complained and didn't want to take the wrong couch out of the house. When my husband called Chris to clarify, it was like he was blaming us. How could it be our fault when he was the one writing down the wrong items!? I won't be shopping here again.

We bought two dressers from Ashely and one with defect on delivery. Followed their process asking by having technician coming back to check and they only offer paint over the defect and claim this is fixable. And there is no option to replace a new one any more?? The sales in this store are great but their logistic and customer service process is terrible, and it is controlled by third party. You have to beg there is no defect on the furniture otherwise it is a long process fighting with them. Two months already and no good solution yet. Edit: phone number in the response is the one I have been calling for two month. It is pointing to Ashley Furniture Warehouse in Fredericksburg. Have reported to Best Business Bureau to deal with this.

Just visited Ashley Furniture on W Broad St in Richmond. Very good experience. Rickie was really helpful in our search for chairs. Very knowledgeable, courteous & pleasant. Katrinka, too, was most helpful & courteous in making sure items & prices of our purchases were all correct. Based on our experience, we would certainly recommend considering Ashley Furniture for any furniture purchases.

We had a great experience today with Chris! He gave us the space to explore the store while also being available if we had any questions. We came in looking for a chair for our nursery, but left with an incredible deal on a new living room recliner. Process was quick and painless and we look forward to returning for any future needs.

Chris was amazing at answering all of our questions, and I threw a lot his way. Extremely personable and gave us space to make decisions. Explained the whole process in a way anyone could understand.

Chris M was a huge help at Ashely! He is great, passionate about furniture and super helpful! He even jumped on the couch to snow its sturdiness!!

TIMOTHY IS YOUR GUY!!! Super knowledgeable and made our experience super seamless. Ask for him when you visit this store. You won’t regret it

Chris M was very attentive and helpful. We found what we needed at a great price.

Chris was very helpful and friendly and helped us find everything we need. Will definitely come again.

Chris M was amazing and very attentive to my wants. He helped me get exactly what I wanted at such as great deal. Excellent customer service at amazing prices with Ashley Furniture.

Chris helped us at this location and he was great! He made the purchase as efficient as possible while still answering all of our questions. He was also personable and easy to talk to. We will definitely come back to him in the future.

I had a wonderful experience at the Ashley Furniture Store on Broad Street today. I was planning to just look around but my salesman Chris showed me a matching sofa and recliner that was PERFECT. So comfortable, anti gravity, beautiful fabric- better than I ever imagined. And Chris was able to give me a great price. I bought it on the spot. I highly recommend Chris at Ashley Furniture for high quality furniture at a great price.

Go see Resee for your furniture needs. He knows his stuff!

Chris W was fantastic in Helene obtain my bed. I’m a nurse with knee, and back problems. He assisted my with professional care, and patients while I took my time to see which bed my knees and back felt the most comfortable. Thank you for your professional kind support.

Mr Timothy was amazing with helping us chose our son’s room set!

Timothy was a valuable asset to our purchase. Highly recommend him as your sales consultant.

Timothy was friendly and efficient. I came in with an idea in mind and he did not lead me astray. He offered every service and was extremely helpful...and he did it all with a smile!!

Timothy was super helpful in helping me compare a few dressers. He gave me space to shop on my own and was readily available when I had questions or needed help. It’s been a great shopping experience!

Timothy was great help while making my purchase. He answered all of my questions and anyone that comes to the store should ask him for help!

Chris was very helpful. He showed us all the available options and was able to get us something we love for a great price.

Furniture arrived damaged in two places. I called the customer service many times and sent the same photos three times, but Ashley still refused to replace it. A technician came to visit and he confirmed it could not be repaired, yet they only sent a replacement drawer and ignored the surface damage. Very disappointing experience. I will not shop at Ashley again.

Chris was really nice and helpful. I will be returning again. Really nice people.

Friendly, and Knowledgeable staff. Timothy helped me out so much. Will definitely come back.

Timothy was very helpful and accommodating to our schedule. Very good experience buying furniture from Ashley Furniture!!

Chris at Ashley was super helpful and patient with us. We were happy doing business at Ashley

Timothy was super helpful and found us a great deal on a couch and a coffee table. I would recommend this store to anyone who has furniture needs.

We were looking for a sofa/sectional and found that their supply was limited and all of them were uncomfortable. The salesman we had was good. He answered our questions and was attentive. The customer experience was good, our issue was comfort, and a feeling of lower quality than I expected.

Chris w. Did a great job in helping find what I was looking for.

Went into Ashley Furniture to find a new bedroom set - Chris. W helped us find the perfect bedroom set to fit our needs! He was kind, patient, & super knowledgeable. Very affordable set. Scored us a great deal! Highly recommend Ashley Furniture and Chris W

Chris W

Chris W. took amazing care of me and I found exactly what I was looking for at a great price.

Chris W has been amazing helping us with our purchase!

Timothy at Ashley exceeded my expectation by his knowledge of all the products we purchased and was helpful in our decisions on payment, delivery, warrantees etc. John T

Chris W. was very courteous and patience while we looked and decided on the furniture we wanted. Chris W. Then proceeded to explain all the discounts and promotions that were available. Very pleased with the whole transaction.

Chris w was nothing but great he helped out a lot and kept checking in on us to make sure we were ok. Has a great sense of humor and very funny if you ever visit this location make sure you talk to Chris he is your guy to go to.

Chris W was so amazing and very personable! Definitely a good person to help you make your purchase!

Timothy was a lot of help getting us our bedroom set! Will definitely be back!

Chris was super helpful! We’ve gone back a few times to get all our furniture needs at great prices.

Chris W. was a pleasure to work with. I'll be looking him up for my next purchase.

Such a great experience at Ashley Furniture getting our new couch! Chris was super helpful and kind and made the whole process so smooth.

Timothy provided excellent customer service while helping me find the perfect piece of furniture. He was friendly, patient, and knowledgeable, and made the whole process easy and stress free. I really appreciated his help and would be happy to work with him again.

Christopher Wallace was awesome! From the moment we walked into the store. He greeted us with a smile. Chris was honest and catered to our needs and concerns. As pet owners he guided us to the best choice and modern styles. We felt comfortable instantly. We were able to make a purchase with confidence and not pressure. We highly recommend this store and Chris as your sales associate!

Chris W helped us with our purchase. He helped us make the best decision for our furniture needs. He is an asset to your organization!

Chris W. was so helpful, patient and professional when choosing pieces for my new home.

Timothy was awesome to work with! He really helped my husband and I figure out what mattress works best for both of us. He made the process smooth and stress free.

Chris W. Awesome dude to talk to very informative and knowledgeable. Walks you through the process answers all questions and if he doesn’t know he’ll let you know and keep you updated as he finds out. Deserves a raise!

Chris is very attentive and kind! He helped us pick out the best sectional for our house! Well done to the Ashley team.

Timothy was great to work with at Ashley Furniture. I went in on 3 different occasions just to test out recliners and he greeted me each time. He was zero pressure but answered all of our questions. He even helped with questions over text. We ended up purchasing an entire family room set from him.

My wife and I were recently shopping for a new sofa and, after visiting several stores, decided to stop at the Ashley Furniture location on Broad Street. We have purchased multiple pieces from this store in the past and felt confident doing business there again. Because we have a large family, we needed a sectional and believed we found the perfect one. The salesperson, Phil, was attentive and answered our questions (or sought help when needed). After selecting the sectional, we discussed several important details before completing the purchase. One key factor in our decision was the protection plan. Given that the sofa is light-colored and we have several children, we specifically asked about cleaning coverage. Phil told us the plan included having a company come out to clean the sofa "once a month" if needed. Based on that explanation, we felt comfortable purchasing the plan for $300. We also discussed the option of purchasing an additional piece to make the sectional larger. Phil told us that even if the sale had ended, we would be able to purchase the additional piece at the sale price because we were in the store before the sale ended. The total purchase came to approximately $3,000 ($2,700 for the sofa and $300 for the protection plan). Unfortunately, since the purchase, several issues have arisen: 1. Two days after the sale ended, I called the store and spoke with Phil about purchasing the additional piece. He initially gave me a price, but when I reminded him of our prior conversation, he said the store could not honor the sale price because it was not in writing. This directly contradicted what we were told in-store when we made the purchase. 2. When the sofa later needed cleaning, I called the store to schedule a cleaning. The employee I spoke with, Tamara, was dismissive and unhelpful, and made no effort to resolve the issue. I eventually located another number on my own and was surprised to learn that the protection plan does not include cleanings at all. Instead, I was required to file a claim to see if the issue might be covered. After several days, I was informed that my claim was approved and that a cleaning kit would be sent to me so I could clean the sofa myself. I paid $300 for a protection plan believing it included professional cleanings, not a do-it-yourself kit. This entire experience feels like a bait-and-switch. We relied on the information provided by your salesperson when making a significant purchase, and that information turned out to be inaccurate. This will be the last piece of furniture we ever purchase from Ashley Furniture. We will also strongly discourage our family, friends, and others from shopping here. We feel misled from the beginning, and it is difficult not to conclude that customer satisfaction takes a back seat to sales goals and profit.

Timothy was the most amazing representative - he helped me find the perfect mattress, mattress protector, and coordinated delivery. I’d recommend anyone purchase any furniture or mattress needs from Timothy at the Ashley on Broad Street. Thank you for your exceptional customer service and knowledge, Timothy!

Timothy helped me and got me a discount too! Always shop in store, thanks!

Chris was amazing in helping me purchase a beautiful lounge chair! He was super friendly and made the whole process very smooth!

Chris was super helpful in getting our couch picked out! The whole process could have been a little more streamlined though, as it took some time for us to get checked out and a delivery scheduled. Overall though, everyone was helpful!

Timothy was very helpful in customizing our new sectional.

Great experience! Wonderful deals ! Tim was patient and understanding during the whole process.

We had a great experience with Tim. Very professional, very informative, patient, was able to educate us on the furniture and mattresses. Would definitely recommend him. He provides exceptional service. He did not harass us and was very friendly.

Good experience working with Timothy

DJ was great but the delivery experience outweighs the good. Given a delivery window between 1-4 pm, once that time passed we called the store and they were not much help. We were told that the delivery window was a courtesy and not a guarantee and that they were at least an hour and half behind schedule. We asked if there was any way of knowing if the delivery would still happen today and they said there was nothing they could do but we needed to remain home until at least 7 pm in hopes they would be delivering. Mind you it’s Christmas Eve so we had to completely cancel plans made for the evening. When I asked if we could reschedule the delivery we were told no because our things were on the truck. We were given no notice of any sort of delay and there was no communication between the delivery team. For the price of the delivery we at least expected some sort of communication. Completely ridiculous. Will not be coming back to Ashley Furniture for this reason.

Chris Was Extremely Helpful, Kind And A Very Pleasant Person To Work With ✨🦋✨🦋✨

Chris was professional and friendly extremely helpful we will be back to Ashley for our next furniture purchase as well. Amazing!

I had a fantastic experience with Timothy, at Ashley furniture . From the moment I walked in, he was incredibly welcoming and attentive. Not to mention funny . He took the time to understand my needs and helped me find the perfect pieces for my home. What impressed me the most was his knowledge about the products and his patience in answering all my questions. He made the entire process smooth and enjoyable, without any pressure to buy. I left feeling confident in my choices and excited about my new furniture. If you’re looking for great service and quality furniture, I highly recommend visiting Ashley Furniture and asking for Timothy!

DJ was a pleasure to work with

Chris was amazing !! He helped me right away and was very attentive to what I wanted and needed ! Great all across the board . Go and ask for Chris .

Chris was super to work with! He was patient with us as we spent a lot of time looking but did not pressure us. I would return here for our next furniture purchase and would ask for Chris!

Timothy was absolutely phenomenal, he helped me find the perfect couch for my husband who was just getting out of the hospital. He’s your guy when it comes to shopping furniture.

Timothy and Aiden helped me buy a beautiful new kitchen table and sideboard and get it delivered right before Christmas. This is a great furniture store and I will definitely come back to work with them again. Thank you!

Timothy was very helpful. Showed us all of our options for our sofa. Let us have time to discuss before coming back to checking on us.

Timothy at Ashley Furniture on Broad Street in Richmond provided an excellent customer experience. He was very knowledgeable, patient, and attentive to our needs. Timothy took the time to explain options, answer all of our questions, and made sure we felt comfortable with our choices without any pressure. The entire process was smooth and enjoyable thanks to his professionalism and friendly attitude. I highly recommend Timothy to anyone shopping at this Ashley Furniture location.

I didn't like Ashley in the past because of purchase some years ago. But today Timothy met me at the door with a nice smile and positive attitude. That went a long way with me. And he listened to what I had going on. Good job brother.

Chris was wonderful, thank you for all your assistance and guidance!!!

Chris was a phenomenal sales rep. He was very patient and diligent. He secured the sale and we will be using him for our future furniture needs.

Chris was fantastic! He listened to what we needed, guided us with patience, helped us choose the perfect furniture for our new home. Amazing service Highly recommend him!

Timothy provided excellent service from start to finish. We expected the process to take hours, but after sharing our vision with him, he quickly understood exactly what we wanted and brought it to life. He made the experience enjoyable, and his sense of humor was an added bonus. Highly recommend working with him!

Had an excellent sales experience with Chris. He was helpful and experienced.

Chris did a phenomenal job from the moment we walked in through checkout. He was highly knowledgeable, showed us many options according to our desired couch, pointed out pros and cons, showed white glove professionalism & customer service, and truly cared. 10/10. We will ask for Chris in the future.

Chris was very helpful and allowed us to shop without being pestered. We had a number of options we wanted to explore, and he stayed close enough, but not too close, to allow us to shop our way. Very respectful of our boundaries!

DJ was great. Very professional, courteous and friendly. He was a great help.

Timothy was great! We came in looking for a mattress and he was awesome every step of the way. He gave as options but we didn’t feel overwhelmed. We will definitely be back again!

I am extremely disappointed with the quality of the dresser I purchased from Ashley. After just about a year of light use (literally opening the drawers once or twice a week), the drawer gliders started breaking one after another. This is clearly a quality issue, yet Ashley’s customer care refuses to acknowledge it. Instead, they asked me to pay $30 per glide, which adds up to around $120—just to fix something that should never have failed this quickly. What makes it worse is how adamant and unhelpful their customer service is. They completely dismissed the quality problem and showed no intention of standing behind their product. Meanwhile, furniture I’ve bought from other stores, used far more frequently and much more heavily, is still holding up perfectly. This experience has been extremely frustrating and feels like a complete waste of money. I will not be purchasing from Ashley again, and I strongly recommend others think twice before buying their furniture.

Me and my mother in law had a wonderful experience with Timothy who helped us get a couch and was very helpful with his advice!! Definitely recommend asking for him to help with your purchases:)

Timothy was extremely helpful and courteous. He helped us find exactly what we were looking for!

I had a great experience at Ashley on Broad St in Richmond. Timothy was very helpful!

Chris is an awesome salesman

Thank you for assisting us with our furniture purchase! High quality furniture with professional service too.

Chris at Ashley Furniture was very helpful and friendly finding my Grandfather a new bedroom set and mattress. Needed something that worked for a fixed budget but also comfy and good quality. His help was much appreciated.

Chris was helpful and knowledgeable. Would come back again.

I went to chris W. And he was so helpful and made the process very easy!! Also it was a fast. I highly recommend going to him!

It was a pleasure doing business with Ashley furniture . Chris was the representative that helped me. He was very knowledgeable about the in store products .I came in with my ideas, so I was not easily persuaded . Chris was very professional , polite and patient with me , which is much appreciated in such a busy world these days . He schedule the delivery date for sooner than i expected .Thanks Chris for your great customer service and help !!

I had a wonderful time with Timothy yesterday. He educated me on furniture and all types of financing options. So I decided to come back today and make the purchase. He is a very nice dresser and is the most polite and professional sales person I have met. Kudos Timothy.

I had the most delightful experience with Pam Brewer. I placed an order online for two pieces of living room furniture. The website said I would get my furniture in 2-3 weeks. When I called to ask a question about the delivery process I was told that my furniture was expected on December 23 and once received they would call to schedule delivery within 2-3 weeks! So I cancelled my order and felt misled. I decided to call my local store for suggestions of other furniture to explore. That is when I encountered Pam! I explained. SHE LISTENED! She sprang into action and got the original pieces I wanted delivered to me within days! DAYS! Her knowledge, her concern and the caring kindness I received from her buoyed my spirits and made me a devoted Ashley customer. Every single person I spoke with was friendly, professional and seemed to care. An invaluable yet increasingly uncommon occurrence. Thank you Pam Brewer! Thank you Tamara Coleman!

I called the store before I came and was told they have a room where they have items for lower price. I get to the store and looked around, and asked about it and was told they do not. I wasted my time because I was going to order online but changed my mind when I was informed about the lower priced items.

Chris was very professional and knowledgeable … patient and courtesy

Great service from Timothy. He was very helpful on making sure we got what we needed and didn’t give us any false impressions.

I had such a great experience working with Timothy and Ricky while picking out a new couch. I had my one-year-old with me, and he was incredibly understanding, patient, and accommodating the entire time. He never made me feel rushed, answered all my questions, and helped me find the perfect piece for our home. Exceptional service and genuinely kind energy. Highly recommend asking for either Ricky or Timothy!

Good experience! Nice people and they recommends what best for the house

Timothy was amazing he gave me the space to walk and really find what I like. He is truly amazing!!!! Y’all give him some extra money he deserves it.

Overall satisfied with my experience buying a recliner. Staff were friendly & helpful with an erroneous billing at the store-it was taken care of quickly. Seemed they were having a staffing crisis that day as I dealt with the store manager instead of a sales person. I was given the wrong delivery time at the store-was told between 8am & 11am, however I received a confirmation email & phone call from the delivery service it would be from 1pm-4pm. Delivery men gave me a courtesy call when they were about 15 minutes away which was very helpful & I was able to meet them at the elevator & guide them to my apartment. I would recommend this store 👍🏻

Timothy did an excellent job and show me and explain to me about the Furniture job. I just bought fun was very expensive but worth having an experience with dealing with Timothy made me want to buy more.

DJ was amazing! He was incredibly knowledgeable and helpful. We will definitely be back again.

Timothy gave us the space and time we needed to take our decision and answered the questions we had. Ashley Furniture has a good selection of furniture with affordable price.

Timothy was really helpful with everything my wife and I needed

Timothy was a great with helping navigate us through the process.. He provided exceptional customer service. Thank You!!!!

Straight to the point!

Had a wonderful experience with Timothy in store purchasing my first couch. Made the process easy and was a pleasure to work with.

Andrew Brecht was very helpful and personable. He is very customer oriented. We appreciate his help!

Andrew, fantastic job. I was just coming in to use the bathroom, but I left with a couch. I was not coerced and I am very happy with the product. Thank you Andrew at Ashley Furniture.

Very disappointed. I just purchased 2 sofas that were delivered yesterday 10/30/25 and realized the price went down for both $500. They do not offer price adjustment once the furniture is in your home which is ridiculous. Literally just got delivered yesterday. Very disappointed.

I would NEVER buy furniture here again. We orders two bed sets from here. When we purchased the set, we were very clear with the sales rep that we needed the furniture by a certain date. The rep assured us over and over again that we would get our furniture by the day we specified. Delivery day shows up and pieces are missing. I called customer service and all they would tell me is that they didn't know what happened to the missing pieces. We found out a few days latter (after several unproductive calls with Ashley's customer service) that the rep lied and the pieces were on back order and would not be delivered for months. Be warned, these sales reps will lie through their teeth to make a sale. Do not trust anything they tell you!

Timothy was very professional and diligent!

Timothy was lovely. Listened to our wants, did not rush. Knew his product.

Timothy was great! Showed us around and definitely helped us pick out great mattresses! Great experience!

Sales people at the store were great. My problem is with the customer service with warranty. We received our new sofa recliner however the recliner on one side of the sofa is broken. What we had to go through to get it taken care of is totally ridiculous.30 days now and not repaired. They are coming tomorrow to repair. We probably bought our last furniture from Ashley. No one should have to go through this it's totally ridiculous. Note: it was delivered broken.

Kristina was awesome. Very helpful and knowledgeable about the items that we were looking for. We’re very happy with our couch purchase!

Timothy was very adequate in helping me with my choice of furniture and I would recommend him to anyone that is looking to purchase furniture.

Timothy helped us buy the couch we wanted thanks.

Timothy was very helpful!

Timothy was an excellent help and he made everything as simple and smooth as possible for me! I’d highly recommend having him help

Timothy and DJ were amazing and made the process seamless.

We had an excellent experience at Ashley’s Furniture thanks to Timothy! He helped us choose the perfect mattress and made the entire process smooth and stress-free. He was friendly, patient, and extremely knowledgeable about the products. We really appreciated his professionalism and genuine desire to help us find exactly what we needed. Highly recommend asking for Timothy if you visit!

Great first experience buying furniture. Rickie was especially helpful and very friendly. Great service overall!

Give stars and Kudos to Timothy. You did a great job of listening and understanding my needs and wants. I will be referring you to the rest of my family

Horrible horrible

Kristina was amazing! I described what the sectional I was looking for and she took me to exactly what I wanted! Her customer service was outstanding! I had an easy and pressure free buying experience. I would work with her again for any of my future furniture needs!

Kristina was awesome. Very knowledgeable and friendly. I already knew what I wanted when I walked in and she made it happen, very smooth process!

Had a wonderful purchase thanks to Timothy Green. He was very helpful and patient and was glad he was able to help me

Timothy Green was our sales associate. He was very accommodating without being pushy. He helped us de use on this upper comfy chair to go with the loveseat and sofa from another collection!

I went to Ashley Furniture a couple of weeks ago and was met by Caroline. I absolutely adore her!! She wasn't pushy and she didn't rush me. I was looking for a small sofa to fit in my new apt. After lookin at a few different sofas I wasn't in love with anything, until she showed me the Snodoodle. The minute I sat down I was completely in love and had to have it. We ordered the 2 piece loveseat and the ottoman. Got delivery today 9/27/25. The delivery team was amazing!! It wasn't easy gettin it through all the doors and into the elevator but they managed to get it in without any damage. The assembly was quick and they cleaned up all of the packaging and took it with them. If you go shop in this store make sure you ask for Caroline.

Lots of good reviews because Timothy asks before finishing the job. But after that, he doesn’t keep promises.

Be careful. Timothy says one thing before the sale and do another after.

Timothy Green had a vibrant smile and personality. He made my shopping experience easy and enjoyable. I recommend asking for Timothy the next time you visit the Ashley store as he will ensure you find what you are seeking.

DJ was a great salesman!

Great quality furniture! Outstanding customer service! Timothy was absolutely amazing! Would definitely be returning for more furniture buying with Timothy soon!!!

Terrible experience buying from Timothy

Timothy was wonderful in the process of buying our new couch!

Timothy was very knowledgeable and friendly during the buying experience. Let's us know everything we needed to know and didn't pressure is into any unwanted purchases. Would definitely work with him again.

Timothy was very good at helping finding what I needed and gave us a great deal on the purchase.

Purchased a couch for my daughter in Richmond VA. Delivery people were not able to get it into her apt. She didn’t find anything else that worked for her. Ashley is saying they will not refund purchase price. Store credit only. Be aware of their non customer friendly return policy!

We were shopping for a new mattress. Kristina was so helpful, friendly and knowledgeable of the product. She worked with us and took time for our questions and making a decision. Be sure and ask for Kristina when shopping. She was great abd we left there happy. Now just waiting for our new mattress next week.

Chris did a wonderful job! Thank you for your help.

Timothy was great to work with! Wonderful customer service! Can’t wait for my new couch to come in!

My salesperson, DJ, was amazing and friendly. He didn’t rush me and walked me through several options.

Kristina and Aquqzia were very helpful, patient, and they were both friendly. They answered questions I had about color matching. If you come in, ask for one of them

Timothy was a delight to work with so knowledgeable and patient. Can't say enough will definitely come back and see him again!

Chris met us the second we walked in, we told him exactly what we wanted and he showed us some similar things in the store and we got right to the point of purchasing a couch. He was very friendly and professional and helped make the process very efficient and smooth. Would highly recommend Chris and this store.

Caroline was great in helping us find a new couch!

Timothy was very knowledgeable about the furniture and financing options! Helped us out tremendously!

Chris was great. We told him what we were looking for and we made a purchase within 15min. Looking forward to getting our new sofa!

Great experience with Timothy! Made the process quick and easy. Looking forward to our new furniture!

Had a very comfortable and smooth experience buying exactly what we were shopping for, with Timothy. Timothy was very knowledgeable and professional. Highly recommended!

Chris was an amazing sales man. He provided us amazing service!

We worked with Kristina at the West Broad Street location- she was amazing and made the process of purchasing a new couch seamless!😊

Sharing my sisters experience at this store. The worst customer service I have ever seen in my life, rude and very arrogant. Will never shop there or at Ashley again.

Chris was extremely helpful and very patient. He provided us ample time to make a decision and had a great personality. I would highly recommend to visit the store.

Andrew was great. Helped us figure out the sofa that worked for us.

DJ did an outstanding job. Great customer service.

Timothy was great. I recommend him to anyone that’s looking to buy furniture. 10’s across the board. 👍🏾👍🏾👍🏾👍🏾

Timothy was super friendly, knowledgeable, honest and helpful. Highly recommended!

Our salesperson Timothy was very knowledgeable and helpful.

Kristina was the best- she was knowledgeable, patient, and very customer focused. I’m so excited for my new furniture!

We just purchased a dining room set from Ashley and Timothy was fantastic! He was attentive but not overbearing. We are grateful that we found something we love in an essentially painless transaction! Thank you Timothy!!

Chris was very helpful with us purchasing our couch!

Chris was super helpful when deciding on a new couch, (went with a modded mod max).

Timothy was very energetic, funny and was very helpful. He helped us find all our deals and see all the hidden components of the furniture.

Dj was great! Super helpful!

Had a good experience thanks to Caroline! Very patient and helpful.

DJ was very professional and informative on the sofa and chair. A pleasure to do business with!

Timothy was great! I got everything I wanted!

Timothy was great. He was patient and did not force a sale. He was very knowledgeable and informative. We came to browse and ended up purchasing.

Timothy was absolutely fantastic! From the moment we walked in, he was patient, kind, and made the entire experience enjoyable with his great sense of humor. He really knows his stuff and guided us through all the options until we found the perfect new bedroom set. His knowledge and professionalism gave us complete confidence in our purchase, and his warm personality made the process stress-free. Highly recommend asking for Timothy if you want top-notch service with a smile!

Chris did a great job! He found what we needed in no time and left very satisfied. Would definately come back again.

Really great customer service! Help me with what I needed.

Kristina was very knowledgeable about the furniture. She was very business like. She handle everything with very good busy knowledge. A very good sales Associaye

Dj was great

My new best friend Timothy is awesome. He took the time with me to explain, educate and find the right furniture for my first place. Completely awesome

It was wonderful place for furniture and the employee DJ working with him was so professional and kind

Very fast and super easy come to visit Timothy at Ashley furniture at w broad street

Timothy was excellent to work with. Very knowledgeable and efficient!

Timothy was amazing! So helpful and never pressured me while I was looking! He made the purchase smooth and seamless!

Timothy at the West Broad Street store was wonderful. I had a time issue with delivery and he was able to work it out.

TIMOTHY WAS THE BEST SALESMAN!!!!! VERY KNOWLEDGEABLE,FAST,EFFICIENT, AND FRIENDLY. I WOULD DEFINITELY SEND MY PEOPLE'S TO COME SEE HIM!!!!! VERY THANKFUL! THANKS TIMOTHY! 🙏🏾💯

Timothy was patient and answered all questions. Helped with options and suggestions. Made this easy

I’m a returning customer and today was horrible. The salesman never introduced himself, he never offered me options and when I said I would think about the quote he walked away and went outside to smoke. The manager did acknowledge me but by then the sale could have been saved but he did ask the right questions either. Disappointed unfortunately.

Chris was a great salesman and Katrina was a great help

Timothy was an amazing sales person. He helped us from start to finish. He made the process super easy.

Timothy Was The Best Sales Person I Have Ever Experienced!!!! He was so helpful !!! Very honest & customer service 10/10!!!! Go Ask For Mr. Timothy!!!!

Timmothy was a huge help today shopping for furniture. Got a nice couch and bedroom set and I’m excited to get everything setup and delivered. Thanks again

Great service

Thanks so much

Caroline was very helpful and always had a smile on her face. I’m very excited for my new furniture!

We went to Ashley’s Furniture looking for a sofa and we came out with a beautiful sectional and with a wonderful experience thanks to Timothy he was such a great guidance and help us out so much, he was wonderful and had a great sense of humor… such a lovely place and great staff Thank you so much Timothy, you were great <3 we would be back and request you again

Chris was a wonderful salesman!

Timothy helped us out and did a great job!

Our salesman was wonderful to work with today. She was very helpful.

DJ took his time with myself and my mother and treated us well. No pressure, lots of knowledge!

Katrinka and Caroline were amazing! They were kind, respectful, and hilarious! They got a couch ordered for me within the hour! Loved their hospitality.

I was in and out within an hour! Ricky showed us around to make sure we chose the perfect recliners, very patient! Tamara was awesome in taking care of all of our paperwork! They were both SO KIND and we will definitely come back!

I've now purchased 3 items from this store. Each time, I have had great service and a great product! This time, I purchased a Stearns and Foster mattress that Dakota helped me find. He asked all the right questions and found me a mattress that I love instantly. I highly recommend asking for Dakota to help you find your furniture! Thanks again!

Thank you Timothy for your help furnishing our new house!

My wife and I had a wonderful experience! Krystina helped guide us through our purchase and was incredibly professional, knowledgeable, and helpful throughout the entire process. We truly appreciated her support and expertise—she made everything smooth

Super Sweet employee! I loved Caroline, a Amazing helper!

Kristina was amazing!!! She made sure to answer all my question that I had regarding my purchase. Patient and friendly experience definitely will be back in the future to purchase more furniture with her!

Timothy was a great associate, very thorough and explained all the card applications, concerns and questions. Highly recommended

This store is one of the “not good” stores. Bottom line they will gladly sell to you BUT after the sell they do not care. I lived through lousy customer service and waited a period of time before I delivered this review. Ashley Corporate stores in my area of Arizona are the opposite and 5 stars all the way. That was the only reason I went to the one in Richmond. Never again. Next purchase I went to Haverty’s and completely different and excellent experience pre and post sale!

DJ is the boss! He was not only observation and understanding on we wanted, he made it very reasonable too. The start was rocky as the other staff didn't really give a warm welcome until we got DJ, he apologized for the staff and made up for the start. I will recommend for anyone who goes to this location to ALWAYS ask for DJ if his available. He is overall amazing and enjoyable.

Came here for a new mattress. Also ended up getting a new recliner. Caroline was an awesome person to work with and a blessing. Even better she's from our part of town.😎🇺🇸

Kristina was a wonderful help. She took me to the exact thing I needed, and made everything easy and comfortable. I highly recommend anyone come see her.

Great experience at Ashley Furniture on Broad Str. Timothy was very patient, answered all of our questions and was just amazing! Thank you so much!

This was an easy and informative purchase that I did with Timothy at the broad street store. KUDOS. LOVE YA.

Timothy did an exceptional job assisting me with the purchase of my furniture. I highly recommend seeing him for your furniture purchase needs

Timothy was extremely helpful in helping me find a new mattress and bed set. He was able to answer all the questions I had and show me around all the options.

Timothy helped us get a couch quickly, efficiently, and same day. Timothy is my guy!

Timothy is the man!!!!!

Ms. Caroline was incredibly helpful and sweet

Timothy Green was very polite and professional. Everything was explained in detail. Great customer service!!

Mr. Timothy was great the first time i came in & second time when i came back to seal the deal. He got me approved for the couch i wanted & everything was a smooth process. I appreciate him so much!! Ask for Tim if you go to Ashley’s on West broad in Richmond, VA.

Timothy was great in helping us pick out the right couch, pricing it right, and delivering it in a time-line that worked for our family.

We have had the absolute worst experience purchasing from Ashley on West Broad and I would never buy from them again. We have had the wrong couch configuration delivered twice and had to send both back. Then finally we thought we were gonna get the right one, waited around all day for delivery (they texted us the day before with an estimated 3 hour delivery window, but it happened to be in the middle of the day) and it never showed. We called them and all customer care could tell us was that “it never got loaded on the delivery truck, so we would need to reschedule”. The next available date is in 5 days. It has been nearly 7 weeks since we purchased our couch and we STILL do not have it, despite 3 scheduled deliveries. We have cancelled and rearranged plans both due to lack of a couch in our living room (we removed our old one in preparation for the first delivery 4 weeks ago) and don’t have anywhere to sit in our living room. Please consider taking your business elsewhere, as I wish I would have.

Timothy was very helpful. Let us do our own shopping and make our decisions without pressure, then helped us get squared away when we were ready.

The staff (Timothy) was very helpful and knowledgeable!

Timothy was very helpful and answered all our questions!

We went in today to look for a small kitchenette set. Christina was helping us. She was absolutely amazing so friendly so helpful went out of her way to help. She even helped load up an item into the truck. What a great employee you have and Christina. Thank you, Christina for all your help today>

First time customer! Prompt, courteous service. Narrowed down selections with ease. I Recommend Ashley Store.

Timothy was amazing. Great work was able to help me right away.

I had a great experience buying furniture recently, thanks to Timothy. He was friendly, knowledgeable, and really helped me find exactly what I needed. Everything went smoothly, and I’m very happy with the service and quality.

Buying furniture can be a daunting task, but Timothy made this process seamless! He was extremely helpful, knowledgeable, attentive, and honest. I appreciated all of his help and guidance during this process.

To start this tale: I went into the store to buy a new sectional, we picked one out and the salesperson put in the order, we verified several times that we wanted right facing chaise, left facing sofa (which was the same configuration as the floor model on display). The store interaction was fine. Nothing good or bad, just fine. Fast forward some time (June 4, 2025) when my sectional gets delivered. It was a delivery drop, I signed for the delivery and proceeded to get the sectional into my house. I unwrap one of the two pieces and realize something was wrong. It was a right facing sofa and not the left facing I purchased. I open the chaise and it's a left facing chaise. It was the correct model and correct color, but the wrong configuration. I was immediately mad and called customer care. After calling customer care and waiting for 30 minutes, I opted for the callback option. I then called the store to see if they could help. Apparently, no one there knows how to answer a phone because out of 4 times calling back to back, only once did someone answer. The conversation was brief as I just said I had my stuff delivered and it's incorrect. The person asked who my salesperson was, I told them who it was, then they put me on hold. 5 minutes later, the line disconnected. I called back and no one answered. Later, I finally got a call back from a customer care rep and we had a whole conversation about how my order was wrong. She said that she was going to start a claim and that I would have to wait until their next shipment comes in on June 12 because they only had one of the pieces to my sectional available. She then said after that happens, they will contact me for re-delivery. I asked what I should do with the current sectional and she told me I can unwrap it and use it for the time being. I waited until June 16 and called customer care. I called Monday at 3pm and their automated system said they were closed and their hours were Mon-Sat 8a-5p. Confusing, but found out later they are closed Monday. Maybe update that. After 3 days of calling and leaving voicemails and never getting callbacks, I finally got ahold of someone. I told the person that I wanted a status update on my ongoing case. I was placed on hold, but once she came back, she informed me that there was no case for me in the system. No case, no nothing. So the first person I talked to, apparently, did absolutely nothing, submitted nothing, and fed me a bunch of nothing. Needless to say, I was irate. This rep I had on the phone got a case created and told me I had to send photos of the furniture for the case and whatnot. I did exactly that. 2 days later, I get a call back from the same person saying they approved my case and we can go ahead with an exchange for the correct sectional. The rep gave me the instructions of going to the store and doing a re-selection. However, she then explained there was going to be a $230 re-delivery fee. I was taken aback and expressed that was quite ridiculous. I was then given the answer of the drivers need to get paid and all this that and the third. I didn't care honestly. I felt it was unfair to have to pay additional money to correct a mistake made by Ashley in the first place. The only options that were presented to me were pay the $230 for re-delivery, pick it up at the warehouse for free which is about 70 miles away from me, or keep what we have and live with it. Ultimately, my wife and I decided to keep what we have even though it's not the configuration we wanted nor paid for. I'd rather deal with an inconvenience in my living room than deal with anything further from Ashley. First they screw up my order, then a customer care rep does absolutely nothing and leaves me hanging completely, then I'm told I have to pay more money to fix the mistake that Ashley made or just live with what we got. I will never do business with Ashley Furniture again. You had one job.

I had a great experience at Ashley Furniture thanks to Timothy! He was very helpful, patient, and knowledgeable throughout the entire process. He listened to what I was looking for, made thoughtful recommendations, and never made me feel rushed or pressured. I ended up finding exactly what I needed and felt confident in my purchase. Customer service like this is hard to come by!! Thank you, Timothy, for making it so easy and enjoyable!

Chris was the best at helping to explain all the features wanted. If your a fan of metal music he's the one to speak too

Chris was absolutely incredible in helping us find our first new sofa. He walked through options with us, taught us how to use the built in speaker system, ensured we got the best deals and discounts, and was extremely pleasant and enjoyable to work with. We can't recommend Chris enough!

Loved my experience today was able to find a bed frame with a charging station and came with lights 10/10 customer service from the staff :-)!! Thank you so much -Alicia

Thank you Chris such a nice young man he was very sweet and knew his stuff we love working with him

Kristina was great and very knowledgeable about different products. Ashley is very lucky to have Kristina for her great customer service and knowledge. Plus she is an Eagles fan too which sealed the deal.

Great fast and punctual service from Kristina.

Working with this store has truly been a nightmare to the point I never want to shop with Ashley furniture again! On April 14th I purchased a sofa, recliner and rug through Caroline. It took over an hour for her to put the order in which should have been a red flag. I asked Caroline for an update 4/29 on shipping and she gave me dates that were completely wrong. After waiting 6 weeks, my delivery finally comes and the sofa is the wrong color. Caroline put in the wrong item #. I spoke with Dakota, the manager, about this issue and expressed my frustration as it already took a long time to receive my items just for it to be incorrect. He offered to order the correct color sofa and was able to give me a new delivery date. I also asked for a store credit, which he offered $100. I thought the problem was solved. On June 7, Ashley delivery shows up and the sofa is facing the wrong way. This time, Dakota put in the wrong orientation. I am not scheduled to receive my sofa until June 21st. Making it over 2 months dealing with all the incompetencies of this store. This is absolutely unacceptable customer care. I talked to Ashley about requesting a refund at least on the delivery fee but of course Dakota has not called back regarding this. I have not received an apology from Caroline. This is whole process has been extremely frustrating.

Timothy was great assisting us! He explained everything thoroughly and made sure I was satisfied with my purchase. Highly recommend!

Making a big purchase is always stressful for me. However Timothy made it as less stressful as possible for me. I was able to make sure my baby boy’s first apartment will be ready for him to be great and he can worry able being successful at VCU!

Timothy made the process of buying and financing furniture extremely easy! Very positive experience!

Great experience! Our sale rep, Timothy, was wonderful and explained everything for financing and the items we bought throughly! Would definitely recommend

Timothy went above and beyond with service !! 😁

So excited about our new couch! Smooth purchasing process with, Timothy! Thanks again!

Timothy was wonderful to work with

Timothy was great!!!

I had an incredible experience at Ashley Furniture thanks to Kristina! She went above and beyond to help me find exactly what I needed—a beautiful bedroom set, a super comfortable mattress, kitchen table, and the perfect sectional couch for my living room. She really listened to what I was looking for and offered great suggestions that matched my style and budget. I never felt rushed or pressured—just supported by someone who genuinely wanted to help me find the right pieces for my new home. Her knowledge of the products and attention to detail made the whole process so much easier and actually fun. I’m so happy with everything I picked out, and I couldn’t have done it without her! If you’re shopping at Ashley Furniture, definitely ask for Kristina- she’s the best!

They are so nice and helpful

Kristina met us as we were walking around the store and she greeted and checked on us. She was nice and insightful on the different deals and programs being offered.

Caroline was super helpful and great to work with!

Ashley furniture ran a Memorial Day sale for 20% off and we took advantage with a new theater sofa. Timothy Green was a very kind associate and salesman that could not have helped us more!

Timothy was super helpful with getting me my new mattress ordered. Made sure to get me everything I needed without being too pushy or overbearing!

Timothy was terrific with his assistance today.

DJ goes above and beyond with his attention to detail and and made sure we were happy with EVERYTHING!! Thank you DJ for making our experience worthwhile!

DJ was fantastic! Help answer all questions and got us the bedroom and mattress we have been dreaming of.

Timothy was super helpful and knowledgeable and made the whole purchase process as simple as possible. Really appreciate his expertise as we dropped in with only an idea of what we might want and then left purchasing a full bedroom set.

Timothy was a pleasure to work with.

Timothy was absolutely awesome and made sure I got the perfect couch for my new home!!!

Just stopped into Ashley store to look at mattresses today. Timothy our salesman today and he was great!

Caroline was so nice and had a thorough knowledge of the items in the store. She and my wife were "twins"! We ultimately purchased a great sofa set that we got to design in store! Loved our experience at Ashley Richmond, VA.

Had a great experience purchasing a new couch today along with the help of Timothy! Smooth and easy process. Timothy was super helpful and patient in answering any and all questions.

Caroline was super helpful and so amazingly patient and fun

Timothy was super helpful and super kind to me when I was deciding on what to choose for my very first furniture choices and I found what I liked right away and he made it super easy for me!

Entire process was smooth - from the visit to the store and the help we got from Drew and Denise to finalize our purchase (kudos to Denise who was on day 5 of her job) of a queen bed and then to the delivery and assembly of the bed. Very happy with our purchase

Denise patiently showed me sofas, end tables, and mattresses until I found something that worked for me. Came back the next day after seeing the competition, and she was there as promised to put the sale together. Thanks for the great service and value.

Timothy and Caroline were more than helpful and patient while the wife and I sat on every sofa in the showroom. Eventually buying with ease.

Timothy was a pleasure to work with. He is knowledgeable and professional. Outstanding products.

Timothy is so Awesome. He is so patient and understanding. I love this guy. He walked me through the whole process step by step. I am a New home owner and he is helping me turn my house into a home. Thank you so much. Go see this Man. Professional, and a sharp dresser. WOW!!!!!

Timothy our sales person was very helpful and knowledgeable. Ask for him when you come in

Timothy was an amazing sales man he was very patient and very helpful during our visit would definitely come back to purchase with him

Timothy was awesome. Please go see him. He deserves it. Great Job.

Had a great experience with Dj. He was very patient with me as I spend over an hour being over decisive. Thank you so much for being kind and understanding.

Timothy had A1 customer service. We were in and out. From start to finish he was amazing. Thanks so much for getting us everything we needed Tim!

Caroline was fantastic excellent customer service

Furniture is very nice! Ben was awesome and super helpful! 10/10 would recommend

Ben and Denise were great in helping my fiancé and I furnish our new place and they were respectful of our budget.

Drew was extremely knowledgeable, professional, funny and charming. Unbelievable customer service. You could really tell he cares. Best sales associate at the store. Deserves a raise!!!

Ben was a delight very helpful!

Everyone was so welcoming .I never felt pressured by pushy people like at some furniture stores.

Karen and I had a great experience shopping at the Ashley Store today. The selection of beds were broad and D.J was extremely knowledgeable and helpful. Thanks for a great shopping experience!

I had such a great experience today while shopping for furniture for my living rooms. DJ was incredibly helpful, friendly, and attentive throughout the whole process. He made what could have been a stressful experience feel smooth and enjoyable. His knowledge, patience, and genuine care really stood out. Thanks to DJ, I found exactly what I was looking for. Highly recommend!

Great service! Ben was great! Thanks so much for helping us purchase an amazing sofa!

My salesman “DJ” was awesome, professional and great to work with!! Thank you so much.

Terrible place doesn't buy from here. My mother-in-law bought furniture for us as a gift at this store and she was very specific about the delivery date since my wife and I are both very busy. They scheduled the delivery date incorrectly. Ricky who was the salesman shifted the blame to someone else. He said he would talk to his manager regarding rescheduling a delivery date and possible discount but never got back to us. When my wife attempted to call him, it appeared as if he had blocked her. TLDR; they only care about making a sale and will ghost you if you give them any "inconvenience" "Sincerely apologize" is not enough. You need to make this right.

Great service by Ashely at Ashley Home Furniture store

Caroline is the best!!

Ben was great. Very helpful and provided all the information I needed.

Very friendly and helpful. Can’t wait for our playroom sectional to arrive

Great experience with Ms Caroline who helped us with a furniture couch set and bed set and made us feel comfortable.

Well maintained, great service

We went in for our second visit this week and ended up buying a couch with Marcus who was extremely well informed and kind! The first time we went in and today we were greeted by Liz but she was honestly rude both the first and second visit which was quite surprising. Thank you Marcus! We’ll be back to furnish the rest of our new place with you for your professionalism and interior design skills!

Ms. Caroline showed me the altyra bed and greeted me so very nicely, and she knew exactly what I would like. 5 stars.

My husband and I came in today to purchase recliners and we really had no idea exactly what we wanted, aside from comfort. DJ was was so patient, fun, and intuitive. He helped us pick the perfect pair of recliners (and was understanding when we wanted to change the order at the end because my hubby was indecisive). I recommend the entire staff at this store, but if you want a truly exceptional experience that feels effortless and empowering, be sure to ask for DJ! 10/10 I will be back for future furniture purchases from DJ!

DJ was an absolute delight! From speaking with him on the phone to him finding us the perfect recliners. My husband and I will definitely be back for our next bedroom and dining room sets.

Most amazing customer service ever. Super friendly and helpful

Save yourself the biggest nightmare you could possibly imagine and do not shop here. I bought 3 items supposed to be delivered in one trip. 3 times I’ve taken off of work and still don’t have all my stuff bc it keeps coming damaged. I was signed up for a $399.99 protection plan I never agreed to and told there’s nothing I can do about it. Their customer service is a joke. I have no choice but to sue this company. They also damaged my wood floors. ***Update**** its been a month and I have been charged for items I do not have as well as charged a delivery fee for items that I never received, and were cancelled. Nothing has been resolved. I have called customer service more than 10 times. I have emailed customer service repeatedly. I have sent a demand letter to their legal department. I have gone to the physical store location. I have done everything to get this resolved. It has been an absolute nightmare.

My wife and I spent several hours today working with Rikki on a deal for a whole master bedroom set with a king size bed, mattress, dresser, mirror, chest. We ended up testing out several manufacturers of mattress and loved the Ashley furniture Gruve mattress. A surprisingly impressive product against Sealy, Purple, TemperPedic, etc. we ended up rolling in a new dining room table and 6 chairs as well. We had a great experience with sales manager Dakota who looked out on a great deal for a bundle and even sat with us for awhile and talked dogs, hobbies and life while Rikki got everything done and tied up on their end. We shopped Ashley, Haynes, Value Furniture and Rooms-to-go… Ashley had the best deals with an overall better product and the staff gave us the best shopping experience. Many of the team members at other stores followed us around and simply pushed us further away by over pressuring us. We will return to Ashley again down the line for an upgrade on our family room and who knows what else ! Great job guys. Thanks!

Ben was so Awesome..The best personality i have seen in yrs.. I would recommend him and this company to anyone. A great people person..

Ben was very helpful. He really made our shopping experience great. We are looking forward to coming back again and working with Ben.

Ben was very pleasant to work with when helping us in purchasing bedroom furniture. All the staff seemed to work very well together to help each other out.

Ms. Caroline and Dakota displayed Phenomenal customer service, very patient and warm. They took their time answering my questions and as a result of all this they sealed my decision in purchasing my sectional from their establishment. Thanks for y'all help

Phil was super knowledgeable and made the process of buying our couch easy.

DJ was absolutely phenomenal greeted my wife and I as soon as we came through the door was helpful informative and available very good insight and answered all of our questions in detail 10/10 experience DJ NEEDS A RAISE !!!

DJ was amazing at the West Broad street location. He was very attentive, friendly and great to work with! He made us feel better about our purchase today. Thank you DJ!!!

Ask for Caroline. She was very helpful, and we bought new living room and dining room sets!

Bo was great! Friendly kind and knowledgeable!-

Bought my new couch from Bo, she was very knowledgeable, super helpful, and my dog was a big fan of her. I highly recommend

Walked into the store not knowing what to expect but had one goal in mind: find a couch. Bo quickly understood the assignment and was very attentive in learning about my style and knew exactly what pieces to show me. Walked in wanting to buy a couch, walked out with a chair, sofa, dresser, nightstand, and entertainment center w fireplace. I have buyers remorse and she really made me feel great about my purchase and helped my vision come to life

Ricky did an amazing job helping me out today, I was able to find the perfect furniture set for my bedroom!

Marcus was our sales rep, he was extremely helpful and had great customer service! We just purchased a new home and he took his time to help us get furniture. He made the process as smooth and seamless as possible. I highly recommend anyone to work with Marcus as their sales rep!

Please be aware that if you take advantage of the special financing option, it is a credit card. I feel very misled and I am extremely disappointed with my experience because my fiancé and I explained to the salesperson (Ashley) we are planning for a wedding as well as in process of buying our first home. I was not looking for a credit card, especially one that would be maxed out as we pay off the couch. It impacted my credit negatively, closing the card would make it worse and by the time I received the card to understand what the salesperson meant by “account number”, it was too late to return the couch. I wish the salesperson explained it was a credit card instead using the term account number, I would have explored other options or returned at a later time for the couch. I thought she understood what we needed, but instead we feel taken advantage of for a sale.

BEWARE 🤬 I ordered my furniture set November 11, 2024. Was told 3 week delivery time by sales rep. Horrible company!!! Numerous calls with long hold times, I was given many different delivery dates. As of February 6th, 2025 there is still no date for delivery. The manager of the store, Dakota Carter, whom I spoke with in person on January 6th 2025 has sent emails to “someone” many times with no answer. He has been unable to reach the “corporate office” which is really just a customer service number with really long hold times!! Three months later I still do not know when I will get my furniture! Had hoped to have it by Christmas 2024. RUN from this store. Zero customer service, worst I have EVER seen! Lies upon lies about when you will receive your furniture! Research the numerous complaints on this company!! Reporting this to the BBB! 🤬

Adnan helped my wife and I find the perfect leather sectional. He was very helpful in comparing prices and finding the best product that worked for our home and budget. Highly recommend

Bought furniture 2 years ago. I would have saved thousands if I bought online and not at this store. I reported them to the BBB for it. Larger Ashley says it’s a franchise. Paid more and got shittier pay terms than if I bought online. Use this place as some where to see what you want, then buy online. The sales people will lie to you. I wax approved for $10k credit, oddly (sarcasm). That damn near what I paid.

Dj was awesome! He made it feel very welcoming and was no rush to make sure my wife and I left with exactly what we wanted to start off in our new house the right way! I will definitely be back for all of my furniture needs in the future!

Worst furniture store, I have purchased living room and tables sets in November 2024, the sales person told me that the delivery will be on late December as one item is missing. In December I have been informed that missing item didn’t arrive at their warehouse and it will arrive in January 13th. Again in January 13 they told me that the item hasn’t arrived and its expected to be arrived in February. Then I visited the store to check the status of my order, front desk told me they sent an email to customer services to inquire whether they have the missing item in the truck arrived at the warehouse, however, customer services didn’t respond to the email for around seven days despite several follow-ups as informed by the front desk in the later visit. Then I had to cancel the order as I needed it before January end. Now I bought the furniture I need from rooms to go at the same price on January 22nd and received it today January 30.

Ricki was a wonderful help and assisted me with my purchase. I would recommend him to anyone. Thanks Ricki keep up the great customer service.

Marcus was very helpful and went above and beyond to ensure we were able to get the couch we wanted! Highly recommend working with him!!

Marcus was very helpful. He went above and beyond, including sending texts with promotions on specific couches we liked. He always kept me in the loop and even stayed late when I wanted to come in.

My experience was excellent! I loved the product and the customer service I received. Marcus was incredibly patient in presenting different options and thoroughly explained all the details. Overall, purchasing my first couch was a smooth and hassle-free process.

Bo was great!

We came into Ashley’s on Broad St and Rickie greeted us nicely. I appreciate that he acknowledged us and let us know he was there if we had any questions. He allowed us the time and space to browse the store and find what we may be interested in without overwhelming us and pressuring us to buy. Once we found the mattress we were interested in he helped us and even was able to get us a nice promotion. Thank you for the amazing customer service!

Marcus is awesome and helped us in getting our dream couch ! Made the process very easy and straight forward

Marcus had Awesome customer service and a great knowledge of their selection

Terrible Experience – Avoid at All Costs I purchased a $3,000 couch from Ashley Furniture in July 2022 but returned it in September 2022 within their stated return period. I was hesitant about the purchase, but the salesperson assured me I could return it within 45 days if I wasn’t satisfied. Fast forward to 2024, and I’ve been served with a summons (warrant in debt) claiming I owe $11,600 for a couch I no longer have. This experience has been beyond stressful and completely unacceptable. Despite following their return policy, I am now being dragged into court for an absurd amount. Their customer service is nonexistent, and their practices are shady at best. Do yourself a favor and stay far away from Ashley Furniture. I wouldn’t even recommend buying a lamp from them. Save your money and your sanity—shop elsewhere!

I rarely leave negative reviews but this situation requires one. I ordered and paid for a mattress on a Thursday. Set up delivery for new mattress and pick up of my old mattress on the following Saturday. I went into the store on Thursday to pick up the wrap for my old mattress and confirmed with Ricky that my order was good to go. The delivery company called and texted on Friday to confirm the delivery for the next day (Saturday) between 8am-11am. I woke up early on Saturday to strip my bed, wrap my mattress, move my furniture, and prepare for delivery. I didn't hear from anyone, so by 3:30pm, I called the store and the woman who answered was unhelpful and told me to call customer service. When I called customer service, they called the delivery dispatcher, only to let me know that my order was on hold. When I called the store again (I called 5 times that day and they only picked up on the 3rd call), and they told me the order was on hold because "the receipt was never signed.".... they then proceeded o tell me that THEY entered my email wrong so we never got the receipt. Let me reiterate, this was THEIR mistake, not mine. They sent me the receipt again, told me to sign immediately for a new delivery. I asked why no one let us know (they have our phone numbers) and she said "once an order is paid for, we don't see it". I had to set up the new delivery for Tuesday, which required me to use my PTO to take an entire day off due to their mistake. What makes it worse is that I missed a lot of work the week before due to the water outage. We asked to speak to a manager who offered $99 off a $1600 order and when we asked for a full refund, they said they couldn't because I had now signed the receipt. They said they could do a store credit instead. Since I wasn't going to get our money back, I set up the delivery for Tuesday. The delivery people were fast and I do love the mattress but I will NEVER return to this store and have let everyone I know to never shop here

Great experience! Liz was very helpful! Would do it all again.

Liz with Broad street Ashley was super helpful and down to earth. Our first time in a furniture store, Liz made it smooth and stress free (Edited 2/14/25) Now I understand why they have you fill out a review before receiving your furniture: my first delivery was only part of my couch (the chase) and I had no idea it was only PART and not both pieces, because I received a text saying “your couch is being delivered today” (which of course you would assume it’s the total couch because it wasn’t specified they only had 1/2 the couch) no email communication has ever been sent minus confirmation of my purchase. After having to wait weeks for the other half of the couch to be delivered, I had to reach out to the employee that helped me and was informed that our couch is delayed. There was no communication or email updates of when our couch would arrive, or if it was running behind (which it was, multiple times). It’s also frustrating that the employee completely SOLD herself to me and said she would provide updates and make the process easy and provided her direct number should there be issues….but realistically isn’t much help at all and seemed offended that I actually reached out to her. I got GOT by Ashley furniture and their “car salesman” attitude.

Order was smooth and salesperson was very helpful until they missed the delivery. Salesperson hid from us and the only resolve offered by them was to do on another day, causing a day missed at work by the occupant. Manager told buyer that a discount could be applied and that he would personally call back the buyer with confirmation. Crickets. We buy from Ashley in other markets without issue. This store in Richmond will be avoided going forward.

Bo was very helpful, walked us through looking for a table and a couple headboards. Was patient with us even when we just wandered for a bit

Enjoyed our experience with our salesperson, Bo.

Bo promptly greeted us at the door and was super helpful with picking out our recliners. She concisely and clearly communicated our delivery and payment options. Would be back!

Dakota was extremely helpful made the process as smooth as possible I would recommend anyone to come here and get helped by him

I ordered a couch and chair in store on Black Friday. I was told my delivery timeframe was 2-3 weeks. After 5 weeks of silence, I called customer care and asked for an update. They told me the couch wasn't available yet but they'd look into it and give me an update. Today marks 7 weeks - no update from customer care. My dad died yesterday so I'll be out of state, so now I have to worry about one more thing since Ashley only cares about the sale and not actually delivering the product or keeping their customers up to date. Where is my furniture, Ashley??

Go see Rickie! Was extremely nice and very helpful. Can not recommend him enough!

Loved ashleyyyyyyyyyyyy!!!!!!!!!!!

Ask for Phil. Knows his stuff, no pressure, personable guy. Very happy with the experience.

If you have a problem with some furniture they will do nothing to help you and make sure you do not get replacements even thought they sold you a faulty item. Very rude customer service department. Poor communication. This is my last time Ashley furniture ever gets a penny from me.

Went to Ashley’s to look for a new couch for my place, RYAN took care of us and helped us look at a variety of different couches, and helped us find one we really loved. Ryan was very helpful with the whole process and made it so easy with the financing and delivery setup. If anyone needs help couch shopping RYAN is the way to go Thanks Ryan!!

my fiance and I went to just look at furniture, we were greated by Ashley. Ashley made our experience SO smooth, and we felt comfortable. We are so happy with our purchase and can't wait until we receive it. Thank You Ashley for the warm welcome and cheerful conversations. YOURE AWESOME!!

Customer service was great

Bo is very knowledgeable and helpful- she is familiar with the merchandise and shopping at Ashley was a breeze

Bo was super helpful and got everything sorted really quickly :)

Me and my wife were looking for furniture (specifically a rocker/recliner as we have a little one on the way). We tried rooms to go, but everything was so pricey, and had a week or 2 lead time. We hadn’t heard much about Ashley furniture, but we were super impressed! We were greeted by Dakota Carter when we entered, I told him exactly what we wanted and our time frame. He wasted no time, showed us where to look and promised to make something work for us. He stuck to his promise and we walked out of there 30 minutes later with a Quality rocker/recliner at about 1/3 of the price I expected to pay. Thank you Dakota, we love our new recliner!

My wife and I came in looking for a new mattress and power base. Dakota, GM greeted us and showed us where everything was. Dakota was not pushy and went way above and beyond as we all know buying a mattress is worse then buying a new car. Dakota was very comical and made our experience like we’ve known him for years. We couldn’t have asked for anything better. The world needs more people like Dakota and will definitely be back for any of our furniture needs.

I came into the store looking for a sectional, found exactly what I was looking for. Everyone working there was extremely helpful and answered every question I had. Marcus walked me through payment/financing and was great. Would definitely shop there again for another piece of furniture.

Liz helped me pick out my tv stand.

This is not a legitimate business—it’s a scam operation I ordered a sofa set in November, and they promised delivery within three weeks. When the three weeks passed, I contacted them, and they suddenly changed the delivery date to the end of February. When I requested to cancel the order, they refused to refund my money, claiming that if I canceled, I could only use the amount to purchase something from their store. This is unacceptable. They failed to fulfill their promise of delivering the sofa in three weeks, and now they’re forcing me to buy from their limited and low-value stock. I don’t even need the sofa anymore in February, but I still won’t get my money back. This company uses deceptive tactics to trap customers and exploit them. Avoid them at all costs—they are running a scam, not a business

Marcus was FABULOUS, Very knowledgeable, stylish & not pushy / overbearing 🖤

Bought a recliner. Wanted to have it delivered to the store closest to us. Big mistake! Spent a week trying to get in touch with anybody who would return a call or give us an update. Midlothian store is worthless. If you can get someone to answer (Good Luck!) they will check into but never call you back.

Bo is awesome!! She is so helpful and made our sofa shopping absolutely perfect! Thanks Bo for everything!!

Upon entering the store I noticed a woman sitting at a large table. I walk to her and ask, "Where are the beds located? She pointed one end of the store to the other. After walking around for 10 minutes I found them down in the far right corner of the store. I looked for another 10 minutes or so waiting for an employee . No one. I really needed to buy a bed and mattresses. I decided to walk back to the table and there were 2 employees sitting at this large table. No one looked at me they continued in their conversation. I had had enough and wished them a Merry Christmas and departed. I found what I needed elsewhere.

Bo was phenomenal, very helpful and was always close by incase we needed assistance. Wowzers

Salesman was good at initial sale. However they completely botched the delivery. No communication whatsoever, didn't return calls the day it was supposed to be delivered. I had to go to the store only to be told it wasn't scheduled the day I had been told. Malik could have cared less that this was a huge problem for us. There was no effort to arrange for delivery today, which is when it is needed. I'm having to drive an hour to pick it up myself. Don't waste your time with this store.

We ordered chairs on Nov. 13th. They said they would be here in 2 to 3 weeks. It’s now been 5 weeks! We went in today and they said an order hadn’t been placed. Maybe not, but they changed credit card. Now we are in complete limbo. They don’t know when they will be in!!!!!!! The store is saying the distribution center needs to take care of it and the distribution center says it’s the stores problem Update: two hours later- Heard from Sharon, chairs will be delivered next Wednesday hooray

Bo was extremely helpful and got us everything we needed!

My experience at Ashely's was fantastic! Dakota was very helpful and made the process of ordering the item I wanted very streamlined!

I loved shopping at this store. Jackson, Liz, and Dakota were so helpful and stayed late to help us finance our purchase of a sofa for our new apartment. They explained the process very clearly and we left very happy and excited for our furniture.l! Thank you guys!!!

Liz and Dakota were a huge help finding me some furniture.

This is an amazing place where people will welcome you with smile, they are all good in providing services and answer all the question with no hesitation, Marcus was cooperative and his customer service is exceptional!

Rickie was a very patient sales person. I highly recommend someone of his caliber. It was a no pressure atmosphere.

Very helpful! Great experience!

Came in shopping for bedroom furniture. I was greeted by Rickie. He was awesome! I was amazed by his attentiveness and his product knowledge. When I had a question he couldn’t answer he brought over his manager Jordan. He was quick to answer and assist me in my specific requests. If you guys come her make sure you search out Rickie. Make sure you don’t leave without saying Hi to the manager Jordan. You will always be able to see him with his big smile! Will definitely be doing all my business here.

We had a wonderful experience when buying our new living room furniture here. Liz was amazing and so patient with us and our 2 young kids. She was very knowledgeable and had great suggestions for how to configure our new sectional couch to fit in our living room given limited space. We would highly recommend this business and Liz!

No was knowledgeable about the items (bed and mattress) we were shopping for. Financing was a breeze. Wonderful experience.

Liz was great! She was very attentive and spent ample time to walk around with us to explore options! This is my second time working with this location and they’ve been great both times!

Philemon was great! Helpful with the selection and all.

Phil is that man, we appreciate the work and his help. Gave us the best price and the best deal we had been to multiple stores and he was able to get everything taken care of

Super friendly staff made our experience easy and efficient! Deron was great to work with!

Deron was amazing. Best customer service I've experienced. Highly recommend asking for him if you stop by.

Liz is a pretty cool person. They were very helpful and patient with my b.s.

Ricky Gray assistance was well needed and provided the best options for me and my family. Professional and Great Personality well recommended !

Liz was incredibly helpful with helping to pick out our couch and answered all my questions. Highly recommend!

Liz was the best helping us narrow down what we wanted and got us set up for financing.

I met with Liz today at Ashley's to p ick out my sofa, chaise lounge, kitchen table and chairs. Liz is very friendly and professional. I really appreciated the time she took to help me pick them out and I would never have considered the chaise lounge if she hadn't pointed it out. I kept looking over at it and decided to see how comfortable it was and I fell in love with it. Thank you so much for your help and time Liz! Maxine Sabatino

Liz was great!! Helpful. Polite. Even helped me load my tv stand.

When we arrived we were greeted by Liz. She was very helpful and not pushy at all. We landed on 4 or 5 options and found that we needed to leave to take measurements at our house, and she was very understanding. When we returned about an hour and a half later we were again greeted by Liz. We reviewed our options and ultimately chose to add to our original choice. This was one of the nicest experiences we’ve ever had at a furniture store. We highly recommend that anyone looking for furniture and wanting a great experience, come to Ashley on West Broad Street.

The experience was excellent as always. I always purchase my furniture from Ashley, and the customer service was immaculate and I felt very comfortable with the service and experience. I always recommend others to shop with Ashley over any other furniture store 🤩

Friendly staff, reasonably priced

I had an excellent shopping experience working with Jordan and Devon. They both exhibited stellar customer service and answered all questions I had with knowledge of the products, policies, and procedures. Jordan, the assistant manager, displayed superb leadership in balancing multiple customer and team member inquiries with passion and a smile. From this experience, I walked away a satisfied customer with confidence in knowing I made the right choice by returning to Ashley Home Store after eight years. I look forward to receiving my newly purchased items this holiday season. ***Update*** On 12/6/2024, I received an update stating all my items would be delivered on 12/7/2024, between 1pm and 4pm. On 12/7 at 12:49pm, I received a phone call from Jose with J&E Trucking, LLC. informing me he was 20min away. Perfect, or so I thought. Upon arrival, Jose who was accompanied by Philippe, started listing items that were not available for delivery as well as some items he discovered were damaged after removing them from the cloth wrapping. I had no choice but to be ok with that, in that moment. As Jose and Philippe began to aggressively maneuver through my home, I noticed they were not being careful with my walls which were light in color. Therefore, I asked if they could be more careful. Jose was ok with the request; however, as the discovery was made that more items were damaged and needed to be send back, he became a bit disturbed and forcefully began wrapping up the items to be returned and headed downstairs. After that, I proceeded to walk down the hall, when I discovered damages to my walls. Upon inquiring with Philippe about them, he began pointing to the walls and stating there was no way they could’ve done the damages and asked me if I was crazy while basing up in my face. At that point, I told him to get out of my house and do not step foot back in. He proceeded to leave while yelling at me and while standing in my front yard. I just moved into this neighborhood. What a way for me to make an entrance. I asked Jose to whom did they report and who could I contact regarding the damages to my home. He replied, “I don’t know”, left the unassembled furniture scattered throughout my home, and departed the neighborhood. I contacted Ashley Home Store on West Broad - Richmond, VA, and asked to speak to the persons with whom I started my purchasing process, Jordan and Deron, only to find Jordan had been transferred to another store and Deron was no longer with the company. I was transferred to Alexis Miles in Customer Care who while I was informing her of what I experienced, thought it was necessary to place me on hold while I was speaking. Her reasoning was she wanted to inform her manager of my concerns. However, I thought it was very inconsiderate and rude especially considering what I had just endured. I was able to speak with her supervisor Kayla who advised me that she would handle the situation and provide an even exchange for all items that could not be delivered or was damaged. To this end, I am left with unassembled/incomplete bedroom sets and living room furniture as well as damages to a newly built home. This is extremely unacceptable! ***Update 1/21/2025*** After a few more incomplete deliveries and inconsistent details regarding my order and store policies and procedures, I can finally say, my delivery is complete. This is all thanks to the amazing Malik, one of the supervisors there, who should actually be one of the managers. He patiently took the time research my order and identified an error previously made by another sales person. Upon receiving knowledge of such, Malik successfully corrected the issue to ensure my remaining items were delivered timely. Just some honest feedback to whom it concerns, you may want to strongly consider who you promote and relocate to managerial positions, for you are truly overlooking the true talent within your franchise. For what it’s worth, based on my interaction with Malik, I am changing my rating from one star to a three.

Jarrell did an amazing job. It was a great experience purchasing our mattress.

Deron was an excellent sales person. Very knowledgeable and friendly! Shout out to Sales Manager Jordan thank you for your help also!

Waiting for weeks for Jackson and Jordan (Manager) - Ashley Store Richmond to get back to me on a refund for a couch I paid for in August and have not received. We had to go to a completely different Ashley store to get assistance. They promised to elevate this and do not answer the store's phone. I wish there was a negative star review for this. They don't even answer the phone when customer service calls. Waiting for this to be resolved! Still awaiting my refund Broad Street.

Well I am updating my review to add details regarding receipt of the furniture. While the process with DJ at the Board St location was great and I didn’t feel like I was being harassed or being sold a used car getting in touch with the store after the fact & after they have your money is a different story. I’ve called countless times and no one will answer!

Very helpful and friendly sales people. Would highly recommend!

Dealer DJ was very accommodating and professional, letting my family look around and work with us even though we spent some time in Ashley's. First time buying furniture at a huge store and had a good experience.

They will scam you out of your money! I Bought a storage bed didn’t get all the pieces delivered my sells rep no longer works there worked with 3 different customer service reps and was told they can’t order the pieces I’m missing and was told because I moved my warranty was voided drove over an hour to the store the customer service manager Maleek said he sent an email out to someone hire up and to call back between 11 and 7 that he would be there I call all day today close to a hundred times between 12 and 7 left 2 voicemails and no one would answer and I’m now stuck with a storage bed with no storage and out $2,600 don’t buy from them they are scam artist

Deron was extremely friendly and easy to work with. He was very helpful in helping me pick out a new living room set!

I had an excellent experience at the Ashley Store. Deron was exceptional, very knowledgeable, and provided outstanding customer service!

Jackson was super helpful and showed me the various options available. He was very knowledgeable on their selection.

When I walked into Ashley home store, the bed that I wanted was out of stock, me and the salesman went around the store looking at beds and all of the beds I said I would want were out of stock! I had to settle for a bed I didn't truly want just because it was in stock. When delivery time came, the delivery workers were very good and respectful, I had no problem with them. My next problem was that I was not told I wouldn't get a box spring for my bed! On the day of the delivery the workers had me talk to someone and they said the box was out of stock and they could have my bed here in the next week. I am appalled and my cabinet that I ordered for my TV to sit on does not open and close probably. I am currently still sleeping on the floor waiting for the box spring to come so I can have a complete bed...

We came in looking for a new couch for our living room and we left with a great couch. We were greeted promptly and warmly upon entering and Jarrell helped us through our shopping and purchasing of the couch. He helped us reconfigure our choice to fit our space and we are so thrilled to have a comfy, stylish new couch for our home!

I have been calling to cancel my order since yesterday evening, the same day I set up financing and delivery in store. I requested cancellation immediately due to experiencing an unexpected, but very serious medical emergency just hours after visiting the Broad St location. I have been calling every number listed on their website from the hospital trying to cancel the order and they have routed me to several different people saying they need their approval to cancel it. Their website says to call customer care to cancel the order and when I called customer care the morning after I called and left a voicemail, customer care said that they couldn’t cancel the order, that they would email the store to cancel it, and that if I couldn’t reach anyone, that I should go into the store. I explained to them that I could not do that because I have been hospitalized, and she offered no other solution and ended the call. I then called the store and talked to Theo, who said he had to discuss with the sales associate who sold me the couch before he could cancel the order, and said he would call me with an update. Hours later, I called the store again because I did not hear anything and found out that they cancelled the delivery, but not the order itself. I requested again to cancel, and the associate told me I could since I was within 24hours of the order. I said that YES, I would love to cancel and she said that she would put me on a brief hold to handle that for me, then when she came back on the line, she told me I could not cancel the order without speaking to the manager, who was conveniently speaking with a customer and couldn’t come to the call. I was told they would call me back regarding the cancellation, but I have yet to receive any call regarding cancellation. I was also never given an itemized bill of sale in store, and the terms of the warranty agreement were greatly embellished by the associate who sold me the sofa. Per their own terms, I am entitled to cancellation, but they are trying to beat around the bush and have me purchase a sofa that I do not want due to being hospitalized for a serious medical emergency. I do not recommend purchasing from here!

Marcus is amazing. Very friendly, good listener and let us browse without being aggressive. Very easy to work with and laid back. A very positive experience with him.

Liz was great, such a big help

I loved the experience and amazing service and atmosphere

Initial service was excellent, but unfortunately, they discounted part of the order. They refuse to pick up the matching set and have refused to remove the undelivered furniture from my bill. On multiple occasions, I have called and was informed someone would get back I. Touch with me, but the ghosting has continued. 8 months later, the issue remains unresolved. Stay away from ALL THINGS ASHLEY!

We worked with Marcus to buy some new sofas. He was great, the perfect amount of helpful without being overbearing. There when we needed him. Thank you Marcus!!!

Staff was great ! Selection is awesome! Can’t beat the prices!!!’nn

My experience was amazing! It was quick and easy.

Run away. Furniture met our needs but service was beyond disappointing. No one from the store reached out to us after the transaction to follow up on back-ordered items. They delivered the wrong item, which was the cherry on top of a comedy of errors. Later, when a mattress foundation collapsed under normal use, the company’s “customer service” said it was unwilling to do anything - claiming this wasn’t a manufacturer’s defect. Overall, company seemed “transactional” — seemingly not interested in repeat business or positive word of mouth recommendations to friends/family. Would not spend a penny here again

Truly one of the best sales/customer experiences I have had. Jarrell (at the Broad Street location) did not at any time try to "sell me" on anything, but rather provided detailed answers to my questions when I sought him out for assistance. When I elected to go with Ashley's selection the following day, he made the (usually lengthy) checkout/purchasing process a breeze and I left the store actually looking forward to my next furniture upgrade. If your on the market for attractive yet affordable furniture (even if just a new lamp w character) do yourselves a favor and hit up Jarrell at Ashley Furniture on Broad!

Jarrell was very easy to work with. He was patient and kind. He assisted with helping us to narrow down our options and made sure we got the best deal based on our budget. We would definitely return to Ashley Furniture on W Broad Street. Thank you!

My husband and I desperately wanted a new couch and has been searching everywhere. Came into Ashley and mrt Marcus the moment I walked in. He was incredibly helpful and kind. He didn't hover and gave me my space to look around. Came back the next day and made a seemeless purchase. Definitely ask for Marcus when you go in!

Janon was amazing help with finding a recliner for us. He was very patient, yet quick and understanding to find the right fit of comfort that was needed in the recliner we were buying. He was very knowledgeable! He offered the protection plan and explained what it was, which was a plus for us and we accepted the protection plan. I greatly appreciate his help and hopefully can come back to buy again! Thank you! Update: 20 min after putting it together I tried the recliner and and opened but when I went to close it the mirror just stopped working. Took me almost 24 phone calls four someone at the store to pick up and trained me to my sales person Janon. He quickly said he was going to be texting the store manager and that I would get a prompt response from him the very next day. Forward to Sunday I waited to be called but no phone call happened so I decided to call my self to try to get my situation straight since I bought the chair because my daughter had surgery and I needed asap. When I finically was able to reach the store I asked for Manager on duty, a female came to the phone and I explained everything that had happened and that Janon had said that a manager would be calling me, all she said was that she apologized that there’s nothing that she can do so I asked for the manager on duty that day Jordon Owen after a brief hold she said that he was busy that there’s nothing he could do for Me but to call customer service. She said she was writing an email for the store manager Theo to call me back Monday. Once again no phone call so I drove to the store to try to talk to him which then once I get to the store the salesperson available said that he want in the store that they were in training. Why not let me know the day before that no one would call that customer service is close? I reminded them that this wasn’t customer service. I purchased a $900 recliner that I can’t use until someone decides to do the right thing as simple as a phone call but apparently the store is lacking in that area. I feel like once I bought the item they just don’t care. Still waiting four a resolution in the meantime I have an item that can’t be used. Thanks to the horrible customer service I have received Ashley home furnishing has lost my total business with them. I’ve never had to do so much running around to try to get decent customer service.

DO NOT ORDER FROM ASHLEY FURNITURE. They will keep your money!! I had recently went to the store for living room furniture. I purchased a 5 piece sectional based on measurements they had that indicated the furniture would fit in my living room. However, once the items were delivered all the pieces did not fit so the delivery driver returned 2 pieces back to warehouse. I was advised to call customer care, who advised me to call the store, who advised me to call customer care, who advised me to call the the store, who advised me to call customer care. It has been nearly 4 weeks of back and forth to only be told that they don’t provide refund (even if the furniture was not delivered), per their policy “ALL SALES ARE FINAL.” The only option you will have is reselection. It’s so disappointing that a company can keep your money for items that you don’t want and when you do not need to do “reselection” (since I’m keeping the living room pieces that do fit.). Please save yourself this headache that I am having to deal with. It’s so disheartening. I will never consider them again nor will I recommend anyone to purchase from them. So should be required to inform all customers verbally that you will not be allowed to get a refund as all sales are final.

I received my furniture within 3 weeks.

Jordan helped me look at the options in my price range and schedule a delivery within a few days. The sales trainer Elisa explained how the delivery would work since I am on the third floor.

ASHLEY FURNITURE is THE WORST!!!!!! Ordered just a couch with an ottoman in the beginning of July & was told it would be here in August…. Here we are headed almost into October & still no couch. I contacted the store & asked to speak to a manager, & the young lady said that none were available & they would contact me back. Do you think they called me back, absolutely not…. This is at the store on West Broad Street in Richmond VA. Jordan was the Sales Rep & I haven’t heard from him. HORRIBLE BUSINESS!!!!!😡😡😡😡😡😡😡😡😡

Jarrell was absolutely phenomenal. He assisted myself and two rambunctious women (Mother and God-mother). We all laughed and had such an enjoyable time. The rambunctious twins feel in love with Jarrell’s “handsome” voice. Quality furniture with a quality experience.

Very impressed with the service received and helpfulness with sales

Absolutely horrible experience. Spent $3k in furniture back in March. Items delivered broken, multiple redeliveries of still-broken items. They will not refund, so you have to "reselect" from items they have available in-store, which isn't much. I selected a cabinet which was delivered stained. Now waiting on a new one for months. Was told back in stock 8/12. Sent multiples emails and left messages, no response. Got ahold of customer care and new ETA is 10/4. Do yourself a favor and do NOT do business with this company. Nothing but aggravation and lies. Not sure how those salespeople sleep at night. EDIT to respond to Ashley: You stated you offered a reselection to accommodate my living space? My living space was never the issue! The quality of the furniture was the problem and the "reselect" was the same furniture! After my terrible issues, you have the audacity to blame me and my lack of proper measurement when it's really just the terrible quality of the furniture you sold me. I can't say I'm surprised though, and I hope potential customers reading this use your words as further proof of why they should not shop at your store.

Very good experience. Jarrell was very personable & helpful with assessing our needs and vision. My wife and I appreciated the service so far.

We had a fire at our apartment complex and needed furniture asap, we went to Ashley looking for a couch and recliner. The couch we wanted wasn't in stock so we purchased the couch, recliner and loveseat since the sales person stating we could get the love seat and recliner delivered the coming Tuesday. Well, I took off work waiting for the two pieces to be delivered only to try and call them over a dozen times. They do not answer the phone. Finally I get the main office customer service and I am told nothing was in stock and it would be 2 weeks for the furniture. We forked out extra money so we would have a place to sit. We verified multiple times that the 2 pieces would be delivered that Tuesday. They told us yes each time. We would never have purchased the furniture if they had not promised us the two would be delivered on Tuesday. I will never shop there again and we are still trying to get in touch with the manager so we can cancel this purchase. I am so upset about this that I will be contacting the BBB and filing a complaint against Ashley Update: we requester a refund forthe loveseat and were told 5-10 business days. I called on the 10th day and they told me they would find out what is going on, no response after that. I called and was hung up on, I called 70+ times, no answer. I got there to see an empty store and salesmen just standing around chatting. Someone could have answered the phone. No manager at the store. Ashley did nothing to return our money and wanted to email accounting again. I demanded something be done. The nice gentleman who helped me called accounting and I finally got my refund. Noone should be treated the way we were. Ashley should be sued but I am trying to be the better person.

My husband and I purchased furniture 2 years ago. We recently had an issue and needed to use our protection plan; we were never provided our plan number and didn't receive any information in writing other than the sales receipt. When I called the customer care center, they pulled our account, shared the store never provided the plan number, and advised we call the store directly to receive it. I called the store the first time and spoke to Ricky who told me that the woman who can pull plan numbers does not get in until 11am and to call back. I called twice and no one picked up so I was forwarded to the customer care center again. When I called back again at 11:43am, Ricky picked up again sharing she was on the line with another customer, asked to take my phone number so she can call back, and I asked to remain on hold (which I was on hold for over 30 minutes). They then hung up the phone while I was waiting. I called back on my husbands phone and a woman by the name of Jasmine picked up. In 3 minutes, she was able to verify my information, provide me with my plan number, and shared she would send it in an email as well. When I spoke with Ricky the second time, he shared that she was the only person who could pull plan numbers. There should be more than one person who is able to assist and look up information. We could've avoided this scenario had the original information been provided 2 years ago. The customer service was unprofessional; Jasmine got on the phone and did not apologize nor did she acknowledge the store's fault. While I am not the only customer who may be calling, this situation should have been handled better. Staff need training on how to answer the phone, especially after a customer shares an unpleasant experience, and they need to explain the process thoroughly when there is an issue. While I'm sure these individuals do not care, we will never purchase from here or Ashley again and plan to share our experience with others.

Jackson did a great job fulfilling our requirements when buying two twin mattresses. We were initially greeted by another associate and were directed to the mattress section, he came and found us, found out what we wanted and he said he would be right back and we saw him2-3 minutes later helping someone else. We felt disrespected and mad. We were getting ready to leave and Jackson asked could he help, he was such a breath of fresh air and was a great associate in getting us what we wanted regardless of how much we were going to spend, we will come back to buy more because of Jackson. I have to modify this review due to the total incompetence of the team on getting my mattress delivered I was promised the mattress on a certain day then went over to the store to pick it up no mattress. It had never been ordered then promised it the following week, called the store and guess what , it wasn’t put on the truck so no mattress, they agreed to have it delivered to me on a Saturday, 2 hours after it was to be delivered I called for an update and the delivery company said it was not on the truck, I called the store and the associate said I could drive an hour to Fredericksburg and pick it up myself if I really wanted it. Called the store back on the following Monday and raised hell and got it delivered on that Wednesday. Way too much drama for a mattress sale. I will not go back

Excellent customer service and furniture selection at this Ashley location! Deron is very knowledgeable and has a great attitude. He found a great sofa set for our new place and at a price point that works for our budget.

Jayde was absolutely amazing today with my sale. Very attentive and polite. Theo was also very helpful in solidifying the sale.

Deron was great to work with, we came back and he was still able to help us, A+ worker. The store is great and so glad we chose to go with this store.

Jerrell 10/10, Great customer service!

Today we purchased a lovely Queen sized bedroom set and we're assisted by a younger associate by the name of DERON. For anyone who has LOST HOPE in our future because of all the negative imaging of our youth PLEASE if buying furniture come and see this young man. He's a dynamite, non abrasive, genuinely great kid making his mark in this industry. All the best to his team (Theo & Sarah) ; and the wonderful youthful associates.

Editing this review from a five-star to a one-star. Order a bed and was told it would be delivered in 10 days. After I had not received it, I called and they told me it was going to be 20 more days before it would be in stock. Then I was told I could come back into test other beds and maybe change my order. I went in and they said the bed I originally wanted was actually in stock and everything was okay. After I got home, they called and told me that they had already changed the beds in the system from the one I originally ordered to one that they had in stock and now I have to pay an additional $400. I would never recommend this sort to anyone. Please do not go here

Jordan was phenomenal! I wanted a very popular couch and it was on back order. Jordan took the time to show me similar products, different fabrics and helped me to explore all of my options. Ultimately I stuck with the original couch I was in love with. He was very transparent about delivery timelines being a little unpredictable. He was very communicative. You can tell he cares for his customers and is knowledgeable in the furniture business. Jade & Gabby also provided customer service that exceeded my expectations.

I was helped by Jay and he was very friendly, honest and very knowledgeable about all types of mattresses. I came in midday looking for a new mattress and loved my experience.

Came in looking for a specific coffee table and Deron was able to help us and even offered additional options that suited our needs for our new space!

Deron and Jordan helped us find the best stuff we wanted and best deals!!! Highly recommend them

Jay was awesome! Excellent customer service! THANK YOU!

Jarrell was awesome, he helped to me to pick out such a lovely couch.

Jarrell was very helpful

Jarrell and his team we're amazing. He was extremely helpful. We found everything we needed at a great price!

Jackson helped us when we stopped by. Although, we didn’t buy anything he did answer all our questions and was very attentive. Overall great customer service! We’ll definitely be back

Appalled by our visit this evening. We have been Ashley’s customers for years and this time there were a lot of games played unnecessarily. There is no military discount anymore or any other offers despite attempting to buy several pieces of furniture and that’s fine, but don’t condescend customers and play games and be dishonest. We were patronized and told they were “too busy” while the assistant manager and alleged manager that left us hanging without a response were behind us bullcrapping. There must be a LOT of business in Ashley to afford losing years long loyal customers due to not knowing how to negotiate or properly engage with customer service.

Jarrell was excellent very professional in helping me with my purchase. Thank you!

Jordan was very helpful. We needed to furnish our son's apartment and didn't have a lot of time to spend in the store. Jordan was excellent, patient and very knowledgeable.

The salespeople were very helpful and friendly. They didn't hover but did check in regularly. We ended up having to buy our sofa in Florida to reduce the shipping cost. Jordan handled the whole sale in Florida for us. Will definitely return.

Jarrell was amazing thank you 😊

I bought a sofa over a month ago and I still don't have a sofa. Called them and they said it would be in the next week. Called again and time keeps getting pushed out. I have no idea when I will get my sofa but will be asking for a refund soon. Imagine a store that sells furniture but can't seem to deliver what they sell! UPDATE 8/15/2024: Still no sofa. I was told last week it would be in on 8/12 and now this week I am being told that the sofa is on back order and won't be here until 9/24. That is unacceptable. I bought this couch the end of June.

Jarrell was fantastic and we purchased two beautiful sofas!

Noura was so incredibly helpful, patient and attentive! She was good with her communication and made me feel like she truly cared about me and getting the right purchase. She was also knowledgeable about all the furniture pieces she showed me. She was not a pushy salesman like I am used to! I'd definitely come back and shop with her again :)

Ricky was great and helped me out. Loved working with him

Noura helped us out today with the purchase of our new furniture set. Service was great!!

Ashley furniture always delivers! Great furniture at a great price. Customer service is amazing! Sarah did an outstanding job, made us feel welcome and made our shopping experience enjoyable! Thanks Sarah!

Noura was wonderful and attentive to any questions that we had.

Loved Dj. He was very attentive and made sure to find the best piece of furniture.

Jarrell is an excellent and professional salesperson . He helped us with moving our son to Richmond . He was so helpful .

Noura was a great help! She helped with getting my entire bed set and my sectional. She was very patient and offered a variety of information about our furniture.

I had a fantastic experience shopping for a bedroom set. There was a beautiful selection of furniture. Sarah and other Sales Associates who assisted with my purchase were very knowledgable and kind.

Jordan Owens from the Broad Street store was fantastic to work with! He was very helpful in picking out the perfect couch for our son for college.

Jordan was very helpful and able to find us a couch that fit our needs

Disclaimer: just a review on in person experience so far! Couches have yet to be delivered! We had an amazing experience with Jerrell at Ashley on West Broad! Very attentive but not super salesman creepy! He even found us a great deal and helped us price match since we had a budget in mind! He was also very accommodating of the HEALTHCARE workers DISCOUNT! Looking forward to having the couches delivered soon!

Great service. Our salesman Jordan Owens has been a great help to find us the perfect couch for my house amazing service will come back for any further questions or needed assistance.

Noura was very helpful and helped with all my needs!!!

Was looking for nice and comfortable couch. DJ has an excellent customer service he showed me this one couch that I loved and to be honest I am enjoying it!!! I walked in looking for one thing I ended up buying 3 furniture...couch, TV stand, cocktail table. Today I went back to say thank you to DJ. I LOVE EVERYTHING THAT I BOUGHT

(Translated by Google) Very good service, thank you Noura, a very kind person. (Original) Muy buen servicio gracias Noura una persona muy amable

I came in today looking for a recliner. Jackson immediately greeting me and pointed me in the right direction. He was very friendly and knowledgeable. I will definitely ask for him next time I'm shopping for furniture.

Very friendly and professional customer service ! Noura greeted us immediately and answered all our questions to make a wonderful shopping experience. Her patience is amazing!

Noura, the sales rep. Was very very helpful, she listened to what I was looking for . The very first sofa was a dream, so I ask her if there was another comparably she showed it and that was it perfect. I have looking for a while and that was it.

DJ the manager was very professional, knowlegeable and easy to communicate with. I left with a good sale.

I got some good help from Noura when I came in. She helped me narrow things down and pointed me in the right direction for the comfort I was looking for.

Jason was our sales associate and he was great!

Went in for a nightstand, Rickie was very respectful and helped us out!

Helpful and accessible! Noura was able to answer all our questions!

I had a great experience with Noura at Ashley furniture. She helped me find some chairs for my dining room table that I really loved. She made me very comfortable and took her time to explain details about my delivery options and my purchase. If you are looking for great furniture and trusting people ask for Noura or Jerrell. Jerrell helped me with my first purchase with my couch and chair. He is the reason I came back. Two great sales people.

We walked in and met the best salesman I’ve ever had! DJ was informative and answered all of your questions without pressuring us. We will definitely be back. Even the other staff walking around were so friendly and genuinely cared. I wish I could give 100 stars.

Ask for Jarrell, he will take care of you and answer any questions you have and those you have yet to ask.

This location of Ashley Furniture was one of the BEST furniture buying experiences I’ve ever had. I was always able to find someone if I needed assistance, but I wasn’t followed through the store by a salesperson trying to make a sale. I felt like I could make an unhurried decision without being pressured. Brian and DJ were super helpful and kind. The furniture we found looks beautiful, was a reasonable price, and seems built to last. I’d highly recommend this store!!

Jayde was Amazing. She provided Elite Customer Service. I will definitely be a return customer.

Ali was great to deal with. Easy process

Jarrell was very polite and professional! He helped us out and answered any questions we had! Highly recommend this place!! Didn’t have one of the pieces of furniture in the warehouse when we went to pick it up like we were told and didn’t deliver it the day we were told it was going to come!!

Ali is the best! Helped up out so much!

Ali

We enjoyed working with Noura. She was very nice and easy to talk with!

Elisa and Mohammad rock! Helpful, informative, and overall, a great experience.

Elisa and Mohammed were a fantastic team! They were knowledgeable and informative without being pushy. They took the time to show us options even though we pretty much were already sold. We had a blast. Great job!

ASHLEY FURNITURE. THEY DO NOT HONOR THEIR RETURN POLICY. A defective bed was delivered and they refused to let me return it. I went to the store and picked out a more expensive bed, and was willing to pay the difference, but CUSTOMER CARE refused. Monique, Kayla, Kaylen Bates and Thomasine said there was no one else above them. They said they had never heard of Steve Humphries, the district manager. The General Manager at the local store, Theo, tried to order the new bed but Customer Care refused to budge. Customer care lied to me multiple times and continued to deny there was anything wrong with the bed even after they had sent a technician out. Then they acknowledged the bed had a manufacturer’s defect in writing, but would only approve an even exchange of the exact same bed. I can now only leave bad reviews on any site possible. The employees at the local store are awesome, but they do not have a chance due to Customer Care being dishonest and deceitful.

The experience was sort of like a good dream that ended terribly. I was willing to make a deal with them then they had me scan the QR code, and I started seeing all the reviews and some of what they were saying in the reviews were true so I became a tad weary but was like two of the sells persons’ personalities, the team lead and one of the other sellers looks me up and down as if they were displeased. I also noticed they treated certain types of people differently. The one seller I liked seemed to not really be sure of their answers and some of the things I was told wasn’t true when they confirmed with another team member. The icing on the cake for me was when two of the members had an altercation about the questions being asked and the team lead didn’t handle it at all. That was my sign to leave. I almost signed the contract too and I’m glad I didn’t, I only owed for the credit check.

Just purchased a new couch at a great price with the fourth of July sale 👍

Our salesman was very helpful and friendly Mr. DJ Tergou. He did a wonderful job’s in assisting us with our purchases.

This is my second time in a year purchasing from Ashley furniture and the service is amazing. D. J. was very polite and helpful. The service was quick and my needs were met. I would definitely recommend purchasing from here

No good

DJ was the best sales person! He was truly amazing! He helped me with all of my needs and I really appreciate it and am truly grateful for the experience

Pam was so helpful! Would definitely recommend her

Pam is great!

Nora is Great

Jason and Pam were super patient and so helpful. They did a great job

Adjusting my review! Everything was fine in the store, but after the sale, communication ceased. What I told was a white couch in store was not white upon arrival. I contacted Brandon for help resolving the issue, but he was unhelpful. Alexis from customer care was no help! Both the store and customer care gives you the run around. The only person that was a little helpful was Jade. The store says one thing and customer care says another. Go elsewhere, it’s not worth the trouble you’ll encounter. I’ve purchased from Ashley before and this by far has the absolute worst experience.

If you are looking for quality selections, realistic prices, and outstanding service, you must go to Ashley on Broad Street. Everyone at the store is gracious and professional. I had the pleasure of being assisted by Djamel (“DJ”), and he was knowledgeable, accommodating, and made the process a seamless treat. I highly recommend him and the store!

Serrina was extremely attentive, helpful and not overly pushy on sales. She was newer to the job but seemed to be learning extremely quickly and was very conscious about leading to the best customer experience

Serrina and Pam were absolutely incredible! They were so helpful and did everything to get us a good deal. They were so friendly and hardworking.

Serrina was very helpful and we had a great experience purchasing new living room furniture for my mother.

DJ was phenomenal to work with. He was energetic and inviting while making the selection process extremely easy. Ask for him when you walk in!

Andre is the man, he will set you up and make sure you get everything you need.

Thank you Noura for your professionalism and polished customer service.

Make sure to get "Jordan" as your helper! He knows his stuff! Also, now I feel complete with my furniture shopping!

Noura did an outstanding job. Very professional and Friendly

Shahzad was very helpful and informative. Will definitely be coming back.

Rickie was phenomenal and very helpful, had earlier delivery dates and helped me get my couch quick.

Second time buying furniture from here amazing experience very helpful salesperson! A great place to shop!

Jarrell was excellent in guiding me through the purchase of my new mattress

Rickie was so sweet! We were mattress shopping and I felt bad for being so picky, but he was running around helping us like it was nothing. He was so patient and he even gave us pointers for newbies to Richmond!!

Everyone in the broad street location is amazing! Very patient and flexible. Love the special attention DJ and Jordan gave me. I am happy with my purchase and overall experience!

Pam was wonderful help from the beginning till the end.

Ms. Pamela was a joy to work with! She was so kind and helpful.

One of the best buying experiences I’ve ever had. Tiera and Jordan were absolutely fantastic! They were patient with me even though I’m very particular and stubborn in what I like. I could not recommend this store and these employees enough!

I had a great experience with Tiera who helped me buy my mattress. She answered all my questions and was very kind. I will definitely be planning to come back! Thank you!

I stopped by this location in hopes to find a kitchen table. Ms. Pam was professional and kind. She approached me and asked if I needed help. She assisted me throughout the application process and made it very simple and easy. Thank you!!!

We love Ashley Furniture and Accessories. The staff is also so warm and welcoming!

Awesome welcome committee! Jordan was very knowledgeable of the entire process!

If I could put a zero star, I would have done that. My wife and I order our furniture from Ashley February 18, 2024. At the time of the sale, the estimated delivery time was 4 - 6 weeks. We originally ordered a king size bed frame with two bed side tables, box spring, mattress, and sectional with ottoman. We were told that everything was ready except for the ottoman and armless piece for the sectional. Being understandable on the supply chain issues, we called right after 6 weeks about the status of our furnitures. We were told that everything will be in by the end of March and someone will call. We didn’t hear anything so that we called customer service again. We were told at that time the bed was ready except for the bed side tables and the sectional was missing the ottoman. Moreover, they cannot just deliver the bed and everything has to be delivered at the same time. Nothing happened. We called again and we told the sectional and the bedroom set will be ready the end of April. What were missing from our order was the armless piece from the sectional, ottoman, and the bed frame. We felt customer service wasn’t helpful so that we went in the store where we order the furniture. Then another story were told about what was missing from our order. The week before Memorial Day, we called the store and gave them one last chance delivering our order before canceling. They said they will be ready by the end of the week and will call us about delivery. On May 25, we heard nothing from them. Then we went in the store. Finally they told us that the bedroom set was ready but the sectional was missing everything but the ottoman. Having dealt with Ashley for over two months, my wife and I did not believe they can deliver what we ordered because they could not even keep their promises to call us. We had to cancel the entire order knowing 20% of the total purchase will be kept as store credit. We still decided to walk away and cut loose with Ashley. Don’t make the same mistake as we did.

Today we had a great experience at Ashley. Tiera was super helpful and had a great upbeat attitude and answered all out questions. The manager came over to check on us and let us know she was new and we would have never known if they hadn’t told us. We will be buying at Ashley again!

Brandon was great to work with to find me a new couch. He was very helpful and patient with me when trying to pick between a few choices. Very pleasant experience overall!

Tiera was so nice and helpful. Everyone really worked with us to accommodate a complex delivery schedule (on our end, not theirs). Great customer service!

Shahzad and Jordan were awesome. They were very patient and helpful with finding me a bedroom set. Would definitely recommend them !!

Pam was very helpful in finding just the right furniture for our family.

Tiera was attentive and patient with our long list of questions. We didn't feel rushed one bit. The prices at Ashley furniture were excellent without sacrificing quality.

I came in and purchased from Jordan Owen’s. Very knowledgeable! Super fun. He needs his own company. He should be the face of Ashley! Will be back next week for more!

Noura was extremely professional and helpful!

I had the best experience when I was looking for a couch and recliner. Grabbi was pleasant, professional, and easy to talk to about what I was looking for and my family needs. I receive the best customer service. Thank you Gabbi and Ms. Pam for a wonderful experience

Dj was off the chain. Very good experience!

We worked with Noura today to buy our couch and she was quick, efficient and very pleasant! Looking forward to receiving the couch

Noura was the absolute best to work with. She went above and beyond to make us happy and we were able to get the exact furniture we wanted. We will recommend her to all our friends and family. Thanks a bunch Noura!

Naomi was very helpful from the time I walked into the store until I found the item I wanted!

Jordan was super nice and knowledgeable. Easy purchase of two recliners

Noura Very friendly, knowledgeable and true adviser. Excellent sales person. Showed me a stuffed accordingly my needs. Will highly recommend..

Doesn't want to cover a warranty on a mattress that says on tag on bed it can be used with or without a box spring.

DJ was knowledgeable and friendly!

Noura was very professional,kind and helpful. She is an asset to your company.

Mrs. Pam was awesome, did not hover over us and allowed us to take our time. When we needed her expertise she was there to help us eliminate certain options to make decision much easier.

Pamela was incredibly helpful and knowledgeable about the different types of sectionals. She helped us figure out what would work in our space specifically and I’m very thankful she worked with us!

Just bought new furniture from Ashley’s W Broad St, Richmond store and had a great experience! Noura was great and helped me find just what I was looking for!

I had a wonderful experience at Ashley furniture. The employees worked as a team. Thanks to Pamela for assisting in various ways.

Brandon and Jordan were so helpful. I stopped in store with a vision for my living room and they helped me pick out the perfect couch!

Great service! Noura was awesome.

My husband and I were greated by Noura when we walked in. She was very sweet and went above and beyond for us. We will definitely be back to see her again!!

Naomi and Jarrell were so great at explaining our options for financing, patient with me not even knowing what I wanted to get for my new apartment and showed multiple options till we made a decision . Great customer service overall 🏆.

Naomi and Jarrell had great customer service! Help us pick out the best bed and couch!

Naomi was great

Naomi was so wonderful! Very helpful and with amazing energy!

Loved our experience, Noura was extremely friendly and helpful in assisting us with our furniture!

Naomi was amazing!! Thank you!

Jordan was fantastic to work with!

Pam was amazing!!!

Noura was very helpful when we bought our table today.

Worked with Noira and she was wonderful! Very friendly, helpful and not pushy.

Noura was great with helping us decide on our new living room and kitchen furniture! Highly recommended! Edit: Went back for another purchase of 2 mattresses. They cancelled the order without contacting me. 2 weeks have gone by and I just found out by calling them. This is incredibly unacceptable, and zero effort in customer service. Since it's cancelled already, I will be making my purchase anywhere else but Ashley.

Noura was so helpful in showing me all of my options and giving me plenty of time to choose my new couch! I will definitely be coming back to her for any more furniture I need.

Terrible buying experience. Just buy the same stuff on Amazon with free delivery for much less.

Our experience was so amazing with Naomi at the broad street location!! I don’t have enough words to explain how great our time was!! She was patient, empathetic, detail oriented, and so so kind. Seriously LOVED working with her!!! The furniture is amazing quality and so so stylish and cute. I will be coming back for future room build outs and more decor!

Naomi at the Broad St location was so helpful. She got our entire bedroom and living room built out with great, affordable furniture options that we’ll have for years to come. Thank you Naomi!

Quionna was great! Super friendly and helpful- made the experience incredibly easy!

Tiera Beale is the best sale rep in the Ashley furniture store. I love her beautiful smile and personality.