Ashley Store Roanoke, VA

Cory and JJ were great

I enjoyed my experience with visiting the store today, J .J and Cory was very helpful. Thank you

Erin and Cory were great at helping us get the best deal on the furniture for our new home. If you are in the Roanoke area, please stop by and ask for them. They will help you get the best deal.

Erin and Cory were awesome helping us getting the best deal possible in furnishing our brand new home!

JJ did a wonderful job getting us set up with a new dining table and chairs! She was very thorough and helpful in explaining and showing us all of our options!

One week shy of three months to get the furniture I purchased when I was quoted 2-4 weeks. A partial delivery, a damaged item delivered and the only communication this entire time was initiated by myself. Scott Einarsson made his sale then abandoned the follow through entirely and he’s the one in charge of the Roanoke location. At no point during this experience was I notified that there was going to be an issue with the furniture or delivery. Only after multiple attempts could I find out what the problem was (always on their end) and if or when it would get resolved. Everything is finally fixed but I would not recommend dealing with this company period.

Cory was kind, super helpful, and gave us a great price on quality furniture. Highly recommend.

Wilton was incredibly helpful and knowledgeable about what they had on the showroom floor. He showed me all my options and I was able to find a beautiful new leather couch and loveseat.

JJ was awesome! She showed us everything that could be used as a tv console. When we asked for time and space to discuss the options, she gave us exactly what we asked for. She was knowledgeable, friendly, and quickly and thoroughly answer all our questions. I would definitely work the JJ again.

Erin really went above and beyond to help us find the perfect dining room set! She deserves all the praise!

JJ was great! She was very helpful, friendly and knowledgeable about everything! Went above and beyond to help my friend Kim get furniture.

Erin did an amazing job. She did everything to help us get what we need and wanted. Highly recommend checking her out over competitors. Will go to her for future.

Erin was great to work with and really made sure we were getting a good deal and what we wanted. Highly recommend checking them out over competitors in the area.

Wilton K. was awesome, we walked right in the door and he walked through every step of the way picking out a mattress. We were just coming to look, but wound up ordering a tempurpedic. The financing was super easy as well.

Joyce Jenkins (JJ) was very helpful and knowledgeable on the furniture and explained the construction. JJ filled out the paperwork quickly for processing and explained the services available from white glove service and delivery as well as available furniture protection.

J.J was super knowledgeable and helpful!

JJ was very kind and helpful!

Made a purchase on 18th of August 2025. Item was not in-stock, was told it would be about 4 weeks for delivery. Received a call saidb Headboard was damaged during shipping and they gave me an option to wait for full order or accept a partial order. I opted for ther partial, Which was everything but the headboard. October 1st, was Told it won't be til 22nd of October to receive my order for whic I paid CASH. No offer to compensate me for the inconvenience. Shop at your own risk, Ill never patronize this store again, nor will I recommend them to ANYONE.

Absolutely amazing care and devotion to helping me find exactly what i was looking for!! If you are shopping for furniture please go see JJ, you will be extremely happy you did!!! 😊

John W. was super helpful, friendly, and extremely knowledgable regarding our needs and questions. Superb!

John wagner was very helpful. Recommend going

JJ was delightful

JJ provided exceptional service and went above and beyond to make sure I was satisfied with my purchase. I will be back!

JJ helped me buy a great and comfortable couch! AND she gave me a deal! She was great and I will always be doing my business with her at Ashley Furniture -Kelly DiGenova

Erin was extremely helpful and knowledgeable. She answered all of our questions.

Erin was so great in helping us find the piece of furniture we needed! She was patient when we weren’t sure exactly what it was but ended up finding a better deal on a similar item that worked great for us and our budget. We appreciate her friendly customer service!

We had a wonderful experience at Ashley Furniture in Roanoke last weekend. J.J was amazing and really took her time to help us find everything we needed. Scott did an amazing job of getting everything to fit in our budget. Even Christie was patient with us in the finance end. All of them went above and beyond. Overall, I would highly recommend Ashley for your furniture needs.

Erin Helton walked through the store with us in search of our new family room furniture. She was very knowledgeable and made the purchase process seamless. We are currently waiting for the furniture to be delivered and can't wait to see how it looks in our space. Thank you Erin!!

Extremely helpful and very friendly! She took the time to answer ALL of our many questions and helped us pick out a beautiful new couch. Thanks Erin!

JJ was great! Very helpful for a young adult buying furniture for the first time.

JJ was great, friendly and helped us with exactly what we were looking for.

JJ was great! So outgoing and helpful.

Unacceptable Service and Discrimination I recently visited the Valley View Blvd location and had one of the most disappointing shopping experiences I’ve ever encountered. From the moment we walked in, not a single employee acknowledged us—no greeting, no offer of help, nothing. My boyfriend even asked a question out loud about an item while a nearby associate was within earshot, and instead of assisting, the employee literally turned and walked the other direction. Meanwhile, we watched multiple staff members eagerly attend to older customers as soon as they entered. The contrast in treatment was impossible to ignore and left us feeling completely dismissed and disrespected. Furniture shopping should feel welcoming and inclusive, but this visit was the opposite. We left without purchasing anything and will be taking our business elsewhere. Ashley Furniture should be aware that ignoring potential customers—especially while clearly prioritizing others—reflects terribly on the brand and is unacceptable.

Erin was really helpful and so sweet! My husband and I loved working with her!

JJ was very knowledgeable and helpful!!! Thank's JJ

John Wagner is the best!! I highly recommend him for all of your furniture needs.

Darryle was amazing! Lots of help and very knowledgeable!

Darryle. Was very helpful. We will definitely be using him again. Thank Darryle

JJ was excellent helping us find a furniture set for our den! She let us look around freely but would help whenever we needed it.

Nice place they have everything that you are looking for, JJ was so kind and helpful all the time since I walk in she was ready to help us.⭐️⭐️⭐️⭐️⭐️

JJ and Scott were amazing. They were able to find us exactly what we were looking for and within the budget we requested. They were very patient and answered all our questions. I would definitely recommend them

It is a large store, with plenty of household furniture, rugs, different accent pieces. My salesman was Scott, and he is very knowledgeable and friendly!

JJ and Scott were amazing to help me find the perfect couch. JJs knowledge of this business and the difference compared to competitors was very helpful in making this decision. Both are an asset to the company.

I really enjoyed my experience in your store. I was met by JJ and what a blessing she is. She directed me to the items I was interested in and helped me through the process of buying what I came into the store for. Then she called on Scott , he was so nice and helpful and made my dreams come by making the items on sale a better deal. These two worked to Make my purchases become a reality. Also Scott was a blessing. He was friendly and helpful. Just Like JJ did. I will be back to this store when I need additional furnishings. I will also recommend this store to my friends. I hope they are as lucky as I am, in getting knowledgeable salespeople like JJ and Scott.

Scott and JJ were very helpful! Walked in and JJ found us exactly what we needed!!! Ashley Furniture is always our first choice!

Wilton Kitt was extremely courteous to me and my mother as we purchased a couch. He helped us find the right one - and a table to go in front of it. Highly recommend his services - very kind, energetic and fun to talk to!

Had a wonderful experience buying a new mattress. Quick and hassle free. JJ was the best; she knows her stuff and was extremely personable without pressure. A pleasure to deal with. Thank you!

Great job Erin Helton!! She had patience while I decided which recliner rocker I wanted Thank you so much!!

We were met at the front by JJ! She was amazing and helped us find what we were looking for and helped with narrowing down a decision. She made sure we were getting the best deals and information to go along with anything we interested in!

JJ was very helpful and honest with us throughout our search for a sectional!

JJ did a great job assisting in picking out furniture; her attentiveness was much appreciated.

How does a company stay in business when they are unable to keep up with inventory? We waited at the warehouse to be told our item wasn't there. Everyone at the warehouse was super nice. Everyone at the retail store was super nice in helping us.

Most pleasant experience I’ve ever had buying furniture! She was so nice that my husband agreed to buy more than he had anticipated for me!! 😆🤣😆 Thank you JJ!!😉

JJ and Scott were fabulous! JJ entertained us all the while displaying her wide range of knowledge on everything. Scott helped with pairing colors while furniture around the store to make sure it all blended together and then helped sort the price for everything.

Erin did a wonderful job! Shopping for new furniture is much like shopping for a a car: you don't want to be hounded by a salesperson, but want them to be helpful when you need them. That was Erin. Not pushy, helpful, pleasant, and efficient. She moved a table across the showroom to see if it would match the item we were interested in. We ended up buying the table and the other item. We are pleased with our purchase and can't wait for it to be delivered. Ask for Erin when you shop.

Great experience with Scott. Very personable. Not overbearing.

Thank you so much JJ for your hospitality. Also, thank you for listening to our wants and what works for my family and me.

JJ listens!!! She’s the goat!!!

JJ was very helpful with our purchase for our guest bedroom… and Scott was very helpful for our master… would definitely recommend to anyone and would ask for them in the future.

JJ was more than helpful!! She went way out of her way to help us find something!! She was very nice!!!

J. J. And Scott - J. J. Was super considerate and knowledgable about the leather and the modular couch. She made sure I was satisfied and understood what the money included. I will be sure to shop at Ashley's again.

JJ was amazing! She helped me figure out exactly what I wanted for my dining room. She was professional, patient and super friendly!

JJ, our customer service rep was great showing us options for our modern wingback chair. We found the perfect replacement chair.

JJ and Scott were very helpful.

John Wagner did a fantastic job of providing us options for a very specific kitchen space and needs. Would highly recommend!

John was very helpful! He provided ideas, feedback and practical solutions for our furniture needs.

We were very impressed with the selection and service at Ashley. We purchased living room furniture today and J J was very helpful. She showed us several options and explained the steps for the purchase. We highly recommend Ashley.

JJ helped us find a beautiful sectional and bed. She helped guide us through the entire process and was super patient with our kids, who had to try out every piece of furniture in the store. Scott helped us as well, behind the scenes. Looking forward to a beautifully furnished first home. Thank you guys!

John, my sales guy and Christy were great. They both went above and beyond to help me when it came to the financing part. I'm satisfied with my purchase.

JJ is amazing! Helped me with my purchase and even saved me money!!! Christy and Jessica in the office, them girls are awesome!!! Thanks soo much.

JJ and Scott helped my husband I get more available credit for a bedroom suit so we could leave the store happy. We are so grateful for JJ and Scott for helping us out!

John was very knowledgeable and helpful!

JJ was great. Very helpful and not pushy with making a sale. She was so knowledgeable about the different styles and fabrics.

JJ was awesome

Scott was amazing. Very patient and fun to do business with. If you want someone to make you laugh while shopping his the right candidate

Isaac was very helpful without being pushy. I would gladly buy furniture from him again!

JJ was very informitive and very pleasant.

JJ was so kind and courteous! We will definitely be back to Ashley in the future!’

JJ helped us right away when we walked in, found a mattress and bed frame at a great deal. She was super nice! Thanks :D

John Wagner was a great help today on my purchase of a sofa and love seat. Very educated on the pieces and not a pushy salesman! Thanks big dawg!

John Wagner was really helpful. He let us browse without being over bearing. He helped get us a deal and explained to us all of the options.

We were looking to purchase a few new furniture pieces and had the pleasure of working with Erin. She was very kind and patient, answering all of our questions and even working through her lunch to help us out! I highly recommend stopping in and seeing her! We are happy with everything be bought.

Ask for Wilton- he was beyond helpful showing us what pieces would work best for us !

Worked with JJ and Scott! They were super helpful!

I'm glad that most people have a great experience at this store however, my wife and I didn't. Just moved here from Denver and looking for furniture for our new home. The salesman was just way too pushy for our tastes. Funny thing is, we really liked a set that we would've bought but we bolted out the door the first chance that our salesman had to help somebody else at that moment. It was just too much. Like trying different sofas and recliners out while he's bent over just staring out you. Nah man I'm good and this is ain't the 80's any more with all that pushy salesman tactics. We went to Grand Home Furnishings down the street instead.

J.J. deserves 5 stars due to how quickly she was able to get us the information that we needed to find the right chair for us! She knew the stock well and was never pushy, only passionate! We enjoyed working with her!

JJ was our saleswoman. She listened carefully to what we needed. She seemed genuinely interested in finding us what we wanted in a zero gravity recliner. She was informative, patient and friendly. JJ knew the stores inventory and knew where to find each recliner we wanted to try. She pointed out the features of each recliner and was honest in what she thought best. She did not rush us and allowed us to take our time in the decision making process. I would highly recommend JJ for any furniture needs and would definitely ask for her next time I come in.

I originally had given this place 5 stars because the customer service was excellent. I was told by the sales department that I would hear something soon from delivery to set up scheduling and that I was 3rd on a call list for delivery. I didn't hear anything on the first day so, I called today only to find out that I wasn't on any list.

J J was absolutely wonderful. She was patient, had good recommendations and I could not have asked for a better experience! Thank you!

We had a great experience with Isaac. He was helpful and professional.

Isaac was very knowledgeable and helpful. He was patient while we reviewed all of the available options. I would recommend working with Isaac.

JJ and Scott were wonderful to work with! JJ was very friendly and knowledgeable. She answered all our questions and made our decision a breeze. Her and Scott then made us a deal we couldn’t pass up! Highly recommend and will be back. Thanks!

JJ was awesome. She helped us with our two room selection and pieces that were on sale. Thanks

Isaac was exceptionally helpful and easy to work with. He made the whole buying experience pleasant and enjoyable!

Issac was really great with finding choices in our price range and making sure we understood stood how each plan would work! We will definitely be back to see him!

Isaac Cliff was so helpful! He explained the features and was helpful but not overbearing! Two chairs purchased!

JJ was most helpful and kind and knowledgeable of the products

Excellent customer service by Isaac C. Thank you for taking the time to be so helpful and informative.

Erin was kind, helpful, and efficient. We are excited to receive our new couches!

JJ is incredibly knowledgeable and a pleasure to work with. I highly recommend asking for her when you come in to visit.

Today we came to Ashley Furniture Store and was happy to meet a very nice and classy sales lady, JJ. She was happy to see us, we told her what we were interested in, and she took us there of what we asked for, a Couch and a Dinette Set. She was professional and explaining everything we needed to know and asked if we had any questions. An ANGEL BROUGTH US TOGETHER and his name is Steve who is looking down on us with a Smile

Stopped by store Sunday evening just to look around. Was greeted as I walked in and was asked if ther was something in mind I was looking for. I was looking for a new couch. Had a wonder lady by the name of Erin help me go thru the store showing me many options and styles of couches. Finally decided on the one I wanted along with a new matching recliner. From start to finish it was an amazing experience. 5 stars isn't enough on the amazing store and staff that helped me that day. Keep up the amazing work and will deff be back for more furniture/bed soon. Amazing job

We love JJ! She was so helpful helping us pick out the furniture for our living room. Definitely will be coming back for her help in the future!

Our visit to Ashley Furniture was unfortunately uncomfortable from the moment we walked in. We were immediately approached by a saleswoman who, despite our polite attempts to let her know we just wanted to browse, followed us around the entire time. We understand that sales are part of the job, but the constant hovering made it difficult to relax or get a real feel for the showroom. A little breathing room would’ve gone a long way in making the experience more enjoyable.

Came to Ashley to get a living room suit we were looking at online. JJ had helped us look around weeks prior and she was there once again when we came in. She was so helpful in looking up discounts and helping us find different pieces that matched the furniture. We were there for about an hour and she did not leave our side. She answered every question and each time we wanted to add a piece she was extremely helpful. We ended up finding everything we needed and she was so pleasant and easy to work with. It was a great experience and JJ did a fantastic job.

JJ was fantastic to work with. She’s very knowledgeable and friendly. One of those people who make you feel like you’ve known each other a long time. Scott, the manager was very helpful in getting us the price we needed. Overall, a really good experience.

JJ and Scott were easy to work with. I paid for my 2 chairs today and will pick them up Monday evening.

I’ve never stepped into a place and been immediately disgusted by how superficial it was inside.

John Wagner was incredibly helpful when we came in looking for furniture! He took his time and helped up make the best decision for our family. We were thinking of purchasing from VA Furniture Market but decided buying directly from Ashley was the best way to go!

We had a great experience working with Erin Helton at Ashley Furniture when purchasing our very FIRST bedroom set after 11 years of marriage. She was incredibly professional, respectful, and well-spoken — never pushy or overbearing. Erin carried herself with confidence, which made us feel comfortable right away. We appreciated her honesty and guidance, and we’re so happy with our purchase. Highly recommend asking for Erin Helton when you stop in!

Stopped in at Ashley's Furniture in Roanoke on Sunday (the 13th) and was greeted by the sweetest lady! Her names is JJ. She let us take our time and look around and gave us some great prices on some great furniture!

JJ was incredible and very helpful. I loved her energy and she answered all of our questions. I wish we could have gotten the perfect fit! We loved one of the couches, but one side was too long for our space. Unfortunately our living is very limited to what we can have. Thank you JJ!

Went in to look for a couch. Was greeted by JJ, told her we were looking for something with a reasonable budget, and that would fit in our apartment. She showed us many great couches, even a couch that is newer, which we loved and decided to buy.

Thanks to wilton kitt he was very helpful and knowledgeable we got the perfect chair. We will be back again

I went to Ashley’s today in search of a couch. J.J was an amazing help! She explained everything, showed me all the features and made it a smooth process. Great experience and customer service!

My husband and I had a great experience at Ashley’s Furniture. We want to say a special thank you to JJ who helped us find our perfect couch, and Scott, the manager, who gave us a great deal. If we could give more than 5 stars we would.

We appreciated that your sales rep 'JJ' gave us the freedom to look around on our own and was attentive enough to be right there when we had questions. She is also super friendly and obviously very knowledgeable!

Office girls and the salesman were fantastic. Unfortunately that's where the good stops. Waited a month on my mattress and then they couldn't even deliver it, in the 4 hour time frame I was given. Communication is just terrible. The delivery and management of this store is absolutely horrible, I will never purchase anything else from Ashley. Honestly someone should lose a job.... probably the manager, worst buying experience ever!

Matt at the Ashley Furniture was very helpful and accommodated us with our sectional and made sure it was exactly what we needed. We thank him for all his assistance.

Matt was a great help and very professional.

Great fast service from JJ. Scott helped us get it done today.

JJ was great!

We visited today and were assisted by Darryle, who was incredibly funny, helpful and an absolute joy to work with. He helped us pick out a new dining room set and told us some really great stories as well. It was a wonderful experience and we will definitely be back to have Darryle assist us with our next purchase.

JJ was wonderful. She helped us get everything we needed and was so friendly. It was a great experience working with her!

Darryle was very helpful in pointing me in the direction of the locations of similar items I was seeking. Additionally, I was in a rush to get something and he asked the store manager if I could purchase the floor model! It was quick and painless!!

Please go see Wilton. He is extremely nice and helpful!!! Thank you for your help!!

JJ was wonderful here!! So helpful and really worked to get us the chairs we wanted.

JJ was very helpful and informative Thanks JJ.

JJ helped real good in buying our mattress!!! She’s great!!!

Erin did a great job!!! She was kind, courteous, and willing to answer all of our questions. She is was a pleasure to deal with.

Great to work with!

Wanted a theater-seating 3-seat combo for my apartment. JJ was my sales lady and she was very knowledgeable, friendly and pleasant. Her Manager Scott approved the sale with a nice discount on the floor model. Very satisfied.

We had a wonderful experience at Ashley Furniture with JJ and Scott. They were friendly and knowledgeable. JJ listened to what we wanted and did not try to steer us in a different (more expensive)… direction. We found a beautiful sofa and felt comfortable that we were getting exceptional quality at a fair price. We will definitely shop here in the future.

Darryle great job

JJ and Scott were excellent help and were fast and efficient.

Darryle was wonderful to deal with from start to finish. He was so personable and very helpful when deciding on a new kitchen table. Highly recommend you seek him out when visiting Ashley Furniture!

JJ was wonderful to work with. Very helpful and knowledgeable of all products. Scott was also very helpful. They were very easy to work with.

JJ helped me

Had a great experience with JJ. She showed me exactly what I was looking for without trying to push into something I didn’t need or want. Will definitely be going back for some other things in the near future.

J.J. is the best. She was very helpful and showed us several great options.

Your manager and sales associate Joyce made my day!!! I thoroughly enjoyed meeting them and it was the most pleasant experience I have ever had purchasing new furniture! Now that is customer service and satisfaction. Thank you so much Manager Jeff and Joyce!

Darryle was extremely friendly and very straightforward with my wife and me. He genuinely cared and didn’t rush or pressure us not once. My wife and I both appreciate his help.

J.J. was awesome to work with. Helped us find the perfect Loveseat. With lumbar support. Thanks J.J. !!!!

JJ did a a great job helping us find the perfect furniture.

Darryle is awesome, he was very helpful and got is exactly what we wanted.

Darryle Jackson was our salesman and he was great! He answered all of our questions and helped us find the right couch for us at the right price!

Darryl was very helpful in assisting me and finding my furniture, even down to texting with me on different options.

Darryl was super friendly and helpful! Will definitely come back for future furniture needs!

Joyce was the absolute sweetest when I came in today to purchase my first queen mattress and bedframe/headboard set. I was nervous not know what to expect or what is need to buy for the full set. But Joyce instantly eased my mind, making finding a potential mattress set that would work best for me fun! She was very informative and helpful in finding the best deal for me as well! I look forward to coming back to working with her again!

The staff was extremely helpful. Scott was great!!!!!!

J.J. has been a pleasure to work with. We are new to the Roanoke area so not only has she been helpful with our sale but has been welcoming and shared with us places to go, things to do. We came for a coffee and end tables and feel like we are leaving with a new friend.

Scott was great !! Very knowledgeable and friendly ☺️

JJ was a very delightful and helpful salesperson. She spent several hours with us and helped us make our purchases.

Amazing service. Wilton was very friendly and helped me find the perfect furniture. Will come again.

Very friendly & not pushy. JJ was very nice & helpful.

I dealt with John Wagner and Alex the regional manager and these guys gave me more than I needed at great deals! Recommend!

JJ was very helpful, showing us furniture that fit our style and price range. She took time to listen, and we appreciated her help and warm hospitality.

Ashley Furniture in Roanoke has always been one of my favorites and I am pleased to say this has not changed. Originally I mistakenly went to their outlet store and a new salesperson named Syd encouraged me to look at their furniture. When I could not find what I liked I was kindly directed to a salesperson at Valley View’s Ashley who unfortunately was not there. However, I was greeted by Wilton Kitt when I came in the door and he assured me he would help find what I liked. He patiently showed me the products in the store and listened to what I did or didn’t like. He did not rush me to decide, make annoying faces, or check his watch during this time and when he didn’t have an answer to my questions, he checked with his manager. Then checked online and found the exact item I wanted. He said it could be delivered or I could pick it up but I wanted it shipped because shipping was free when you ordered it online. He then spoke with his manager and asked if this could be done and he came to speak with me. He said delivery guaranteed that my item would not be damaged and if there was damage I wouldn’t have to worry about packing it up and shipping it back. I really didn’t want to pay $200 for delivery but I asked if I purchased something else would it be the same fee and he said yes. So…I ended up buying more than I wanted, but I also realized that there white glove delivery saved me a lot of worries. Before I left, they told me to pick a gift from a table and I felt like a kid in a candy store! Thank you Wilton for your professionalism and kindness!

Wilton did a great job, very personable. Flexible and easy to work with.

Updated review on 10/02/2025 Sales experience remains the only good part of the entire process. Initial purchase 5/28/25 Erin H was very helpful, knowledgeable, and patient during our recent visit. She explained features, options and made relevant recommendations. She made the entire buying process very easy, relaxing and comfortable. Wife and I purchased a sectional and bedframe, purchase made under her name. HOWEVER, After our initial visit, everything since has been comically bad and incredibly disappointing, frustrating and depressing. After waiting 4 weeks for items to arrive to warehouse for delivery, we were added to the schedule for delivery. Our initial delivery of sectional and bedframe was cancelled (someone called out sick, we were notified morning of delivery), rescheduled, cancelled again (they mistakenly told us they could deliver on a Sunday), rescheduled, cancelled again (on same day of delivery a truck broke down and we were informed 4 hours into the day), rescheduled, and then finally delivered about a month in total later than the first appointment. -Bear in mind each time we had these deliveries scheduled, we had moved our existing couch outside in preparation for their arrival and had to drag everything back inside and setup the living room over again. Delivery arrived at 630 PM (much later than we were expecting). The delivery crew was professional, no issue with them, they were here for 2 hours in total. Multiple pieces arrived damaged and dirty, like they were dragged across a dirty floor, ottoman was the worst damaged and it was clear the damage happened BEFORE the item was wrapped in plastic (as it was unwrapped inside our home and damage immediately seen). The crew took pictures and advised us that manager would get informed and pieces would be replaced and we should hear from someone soon. -2 Weeks later, no communication. Unable to reach the warehouse, so I texted our sales rep who had her manager call me. He (Scott) stated that according the records he could access from the warehouse, NOTHING had yet been done regarding our replacement items (nothing ordered even), and immediately remedied the situation and got the items ordered for replacement and completed the refund paperwork for our delivery fee (due to the massive inconveniences we have experienced so far). -1 Month later, we finally get a call from the warehouse to setup delivery of our replacement pieces for the next saturday available. The friday before the delivery, they call and cancel on us again stating that one of the pieces didn't arrive yet. They said they would call reschedule when it arrived. -1 Month later, after not hearing from anyone about this 1 missing piece I called the warehouse during business hours, no answer, left a message to get an update. -1 Week later (9/26), nobody has called me back, I called Scott the store manager again and told him what was going on, he said we had been added to the call list a few days ago, and they had no gotten to us yet, warehouse has staffing problems, he emailed them directly to bump us up the call list. 1 Hour later someone called to schedule the delivery for this coming Saturday 10/4. -Today 10/2/25, the warehouse called and cancelled on us...Again. This is now the 5th time (in total) we have been cancelled on for delivery. Apparently, they will be short 2 drivers, so they are cancelling on a lot of people. We rescheduled for a weekday this time since Saturdays seem unlucky. Hoping for the best this time and that replacement pieces actually get delivered and are not also damaged. I cannot in good faith recommend buying anything from Ashley and expecting any kind of reasonable delivery or customer service after the fact. This has been an overall horrible experience and I will not be going here ever again. We have been incredibly accommodating to be here and ready for their delivery on 5 occasions now, but the same courtesy has not been extended from them.

Wonderful salesperson Erin H! Answered all my questions and helped me make the best decision for me. So excited to get my new furniture!!

Final update - from 1 star to 3 stars. Although we dealt with the situation we did, Ashley Management did finally reach out and we were able to work out a resolution. Thank you for the follow up. I’m editing this response from 5 star to 1. Although BUYING the mattress went fine - delivery was a nightmare. The delivery drivers refused to come down our driveway. My husband had to tell them to leave the damn mattress because we would have had no bed. We had to drag a three thousand dollar mattress down our driveway and set it up ourselves. When I reached out to them about the situation I was basically told oh well. I’ll never buy from them again. Horrible experience.

Darryle was amazing. Very helpful, no pressure! Great experience!

Today I purchased a gorgeous cream colored leather sofa. JJ was my associate, she was very kind and patient. I was not in love with the sectional I was thinking about buying initially. JJ continued to work with me and gave me some advice on color and mentioned how she was decorating her own home. It sounded gorgeous. She took me to see the sofa that she had purchased and it was exactly what I was looking for. JJ informed me about the protection plan and explained it in detail. She was very reassuring and made me feel good about the purchase. I can’t wait to get the sofa. Great job JJ!

John gave us Amazing experience and really good prices. Highly recommend Ashley Furniture

Had a great experience at Ashley Furniture in Roanke, Va. J.J was a great help and can't wait to get our new living room furniture. Thanks again J.J.

Scott was great!

The sales woman was to pushy so I didn't buy anything

Jj was super helpful, professional, and kind!

Quick and easy couch buying process because J.J. was so helpful and informative!

Darryle was great at helping us pick out furniture, and helping us get a great deal. He was wonderful!

Matt was so friendly and helpful! He moved furniture around the store for us so we could see what colors matched the best and gave great advise. I highly recommend Ashely furniture and ask for Matt!

Scott was very helpful with my purchase.

Nice place

Darryle was wonderful and such a great help right from the start. Friendly hello and listened to my needs and showed us what we needed and then backed off to let us talk it over. He made the sale because of his personality and knowledge.

JJ was very helpful to me picking out bedroom furniture

JJ was very helpful in helping me pick the furniture I needed for my bedrooms

We bought our very first couch today and had an amazing experience! John was very informative! He was hands on and used visuals to help us new appliance owners understand the ropes. He spent the time to go over the finances and to help my fiancé and I completely understand the billing and future steps to acquiring our new couch. If you plan on shopping at Ashley's, definitely seek out John!

Great salesman with a great attitude wonderful people person great experience recommend Wilton kidd. Customer service reps wonderful customer service great with people Tijuana G and Kiana B thank you all for the kindness

Terrible customer service! Did not receive furniture when it was stated. Even then, they did not bring it all

Went to “look” at a bed and ended up purchasing a bedroom suite and several items. JJ is our favorite sales person! She is personable and goes the extra mile to help. She’s extremely knowledgeable about furniture and accessories and shares what she knows. Scott is the manager of this store, and he makes it easy to get what you want. Prices are reasonable, and there is never any pressure—only a friendly and helpful attitude. We have purchased from both JJ and Scott in the past, and we’ll definitely go back to them with our future needs.

Matt was a great salesman aka bartender. Great patience with us as we had 2 little kids in tow. Very helpful with suggestions/options.

Erin was so awesome to work with. She made buying new furniture so easy and quick. She was able to answer all of our questions and was very knowledgeable about the products. I highly recommend working with her!

JJ was a great help! Very detail oriented and got us a sofa that we are very happy with. Thanks JJ!

Darryle helped us out a ton. Highly recommend coming to see him!

Darryle was a great salesmen with a great personality! He was patient to make sure we found exactly what we were looking for and we would definitely recommend him!

We were walking around the store and couldn’t find a couch for 45 minutes but John Wagner helped us find the perfect one in 5 minutes. Very happy with our purchase

Excellent service from Darryl!! Knowledge on the item bought was fantastic! Best experience!

J.J. Was very helpful and informative.

JJ was very helpful and went out of her way to make sure I would be completely satisfied in my selections. She was extremely knowledgeable and very friendly. I will definitely refer her to my friends and family!

My husband and I have been furniture shopping for weeks now and have been to countless stores and by the time I got to Ashley’s, I was done and exhausted and ready to give up! Tanner Melki met us at the door and greeted us and asked us what we were looking for, he led us to some options and I finally found the sectional I wanted but was still indecisive because of the material because we have 4 kids and 4 dogs and was worried about the material getting messed up, he then literally poured hot sauce on a piece of sample material which was the same material as the couch we liked and he then proceeded to show us how easy it was to clean, well that sold me!! Tanner was very friendly and customer service oriented, he was not pushy, and gave us plenty of time to talk between ourselves!! If you need some new furniture, definitely go to Ashely’s and ask for Tanner Melki!

JJ was very helpful and not push. Very knowledgeable of Ashley’s product line.

We went to Ashley looking for options for a new sectional for our home. We had already visited every warehouse and store in the area and hadn't found anything that we loved or worked for our needs. Thankfully, at Ashley, we were greeted by Scott who was above and beyond what we were expecting as far as customer service. Scott was honest, knowledgeable, and easy to work with. His candor was refreshing and the experience was incredibly easy. We were in and out in less than an hour. Scott made sure the pieces were available in our selected color, and to our surprise, had them all delivered to our home a week later. We were fully expecting to have to wait a couple of weeks for the pieces that weren't readily available. Incredible customer service. We love our sectional and could not be more pleased. We will 100% be returning to Ashley for our next furniture purchase and asking for Scott!

Clean & nicely set up store! Great customer service provided by Tanner M.— from inventory knowledge to help with selection for our space specifically, highly recommend their quality service & furniture to match.

J J is a very good sales person and professional loved the service..

Very good experience. J.J. was able to find us exactly what we were looking for. The prices were very fair.

JJ was great!! She was so friendly and knowledgeable, discussed our needs with us and made sure we got the best fit for our home.

The worst customer service ever. Furniture was supposed to be delivered in 2 to 4 weeks. 7 weeks later, the furniture is finally here and I have to wait 10 days to get it delivered. Now it's the day of delivery and nobody is shown up and when I call they tell me the truck is broken down but they didn't bother to call and telling anybody.

Apparently after waiting 3 weeks for my items to get delivered to the store. I also have to wait an entire extra week to get it delivered to my address which is about 10 miles away from the store. This is crazy.

Erin Helton was my sales associate. She was very knowledgeable about the furniture I was interested in and helped me with all my questions and find what I wanted

Darryle Jackson was wonderful, helpful, and very knowledgeable.

John Wagner gave us a really great experience highly recommended going to talk to him!

JJ was great to work with. Quick and easy experience buying our daughters bed.

Shopping with JJ: I went to Ashley Furniture store today. It was almost closing time, but I decided to take a look. I was rather distracted by my own thoughts regarding what I was looking for. I walked in and this woman (who I now know as JJ) met me at the door. She was so friendly that I wondered if we'd met before. She started chit chatting and before I knew it, we were engaged in a reciprocal conversation. I shared pictures of what I was looking for and we began shopping together! I was having fun and felt like I was shopping with a friend. JJ even complimented me on my taste in furniture and decor. She turned an ordinary time into an event! I found myself taking pictures in effort to match up with existing pieces. So often sales people annoy and distract me. Not JJ, she was shopping with me and she inspired me! I plan to return to Ashley Furniture and shop with JJ again. She too has good taste in furniture and decor! I put her card in my wallet with my money so I won't lose it! I'm definitely going back! Thank you JJ. for a pleasant shopping experience. See you soon.

J.J was very helpful and not overbearing. A delight to work with.

J.J. was wonderful! She really took great care to show us all of our options. She was so friendly & such a joy to work with. She's a gem!

From the moment that we stepped into Ashley‘s furniture, JJ greeted us with a smile and said “hi family“ she made my husband, my child and I all feel like family. Her customer service skills are over the top and we would love to do business with her again.

Erin was very attentive and showed me a good variety of beds. She answered all my questions, looking up information she didn't know. She gave me time to think over my options. Erin wrapped up the purchase quickly and I was out the door in about 15 min. Once I made my decision.

Erin Helton was very helpful. She answered all my questions , gave us time to look around and pointed us in the right direction taking in consideration what I was looking for. We got a nice sofa and bar stools. Ashley have a great selection of furniture.

Wilton is the best guy I’ve ever met!!!! He’s a 100/10 on being a person first salesman second. I will forever come looking for him on any furniture we will need in the future. Thank you so much Wilton!!!!!

Darryl Jackson was very professional and helped me with the purchase I needed. I will use him for future purchases.

J.J. and staff were BEYOND helpful and accomadating to me with my furniture needs and budget. Highly recommend Ashley!!

JJ was great! Very knowledgeable and very helpful! Highly recommend

We worked with J.J. and had the best experience! We were looking for a new bedroom set and ended up going with a beautiful mango wood set that she personally recommended. She was great to work with - very friendly, knowledgeable, and got us a great deal. We will definitely be back!

Walked in and met the wonderful JJ! She helped me pick out the perfect bedroom set and tv console. Was a joy to work with. Go see her!!

Wilson was very knowledgeable, helpful, and very friendly. Made the experience enjoyable.

Wilton was helpful, patient and great to work with. Very nice man.

Erin was very helpful and informative.

If you need a salesperson who is very friendly and professional ask for JJ. After a week of looking around we ended purchasing our new furniture from her. She explained everything about the purchase in a very detailed manner. We will definitely look her up next time.

Erin was a great help picking out our furniture. She wasn’t pushy, just answered our questions and made our purchase go smoothly and quickly.

We worked today with Wilton K. And had a very good experience! My husband and I are both very picky when it comes to choosing a mattress and he was very helpful and made sure we were completely satisfied with what we finally chose. Thank you so much!

We went looking for a couch and was greeted by J.J as we came in the door. She was absolutely wonderful! She was so sweet and so helpful and understanding of the style I was cooking for! She was so much fun and and I felt extremely comfortable around her. She matched my freak! I showed her a picture of the style I was looking for and she knew exactly what to show us. We will probably be back in and purchase it tomorrow, just needed some time to think about it. And there was absolutely no pressure at all from her. Lover her!!!

If you go to a Ashley store in roanoke go to the one on 5004 vally view Blvd. Ask for Erin Helton. She is amazing. She helped us get our new sofa bed couch. She interacted with our four year old an let her help in many different ways. Erin also talked with us about other things we asked about. She was a great help to us. We will definitely go back an see her if we need anything else. Thank you Erin.

JJ Jenkins was a pleasure to work with! Excellent customer service@

JJ was wonderful and.taking the time to show us around.

John Wagner was excellent to work with, he took his time to listen to us and then to show us what we were looking for. He was extremely friendly and informative and he even threw in a free flower with our purchase today. I highly recommend him!

Erin was absolutely knowledgeable, personable, and had great patience. Identified my needs and shared products that had great benefits. Thank you Erin!!

Ashley store was very friendly and warm in a professional setting. Our specialist, Erin, was very attentive and made sure to let us explore on our own while still being near and available for questions. Best part, she figured out the best prices in our desired add ons as well as a physical display for my visual mind. It was a great experience!

Erin was so helpful with our purchase, & she has continued to keep me updated as to the status of delivery. Wonderful customer service!

Scott was very helpful!

JJ was so helpful! Great experience!

Tanner Melki was extremely professional and was great to work with. He showed us all the options available to us and did not pressure us into anything else or buying the most expensive option available. We were in and out of the store in less than an hour! Thank you, Tanner! We will be back

JJ was very friendly and knowledgeable! When in the market to make a purchase we will return and ask for her.

Erin was amazing! So patience and did a great job explaining everything. Made the buying process so easy!

Very helpful and respectful fun experience in helping accounting ladies very respectful and helpful explained everything fully will recommend them and will be back Wilton, Asia andTijuana were awesome

JJ was great to work with. She was very helpful and knowledgeable.

John was very helpful and very friendly. He answered all of our questions. We didn’t plan on purchasing that day but he got us a deal that we couldn’t resist.

JJ was awesome and helped me find what I needed

Thank you Erin Helton for all of your help picking out the right lift chair/recliner!

Came in and spoke with sales rep JJ she was very sweet and helped us out and gave us a great deal on a piece of furniture

If I could give them no stars I would. Great customer service in-store but once you buy the furniture and want it delivered then that’s where your issue comes in, awful customer service then. First was told 2-3 weeks which turned into 5 weeks. Then we were rescheduled three times for delivery. Then the 3rd time they rescheduled the time from 11:30 to 2:30 to 12:30 to 3:30 who knows if it will even come at this point seeing as they did this on the second time as well which ended up with them canceling it. Literally can’t do anything about it but cancel order but we waited 5 weeks for a couch if I knew it was going to be this much trouble I would have went somewhere else.

My experience at Ashley Furniture was absolutely wonderful. Great service, extremely helpful. I could not have ask for anything better. Joyce Jenkins and Scott were awesome to deal with, made me feel very welcoming. Highly recommend!!!

Darryle J. was our sales associate, we were greeted at the door with a big smile and wonderful friendly service! Darryle made us feel welcomed, he was very funny and friendly! Really wonderful meeting him, nice human being!

I was very happy with the service that I got from Wilton Kitt He was awesome. I highly recommend anybody going in that store and working with him. I definitely will be back

Wilton Kitt is the BEST sales specialist I have EVER encountered - no pressure, and lots of laughs! Just the way it should be.

(Translated by Google) Excellent J.J. (Original) Exellent J.J

My wife and I just purchase two recliner chair from Ashley. Matt Cortez was the sales associate who helped us. He was very attentive and friendly. He also had a good idea of the inventory and showed us several options in what we were looking for, as it related to price-point, style and features. He was very open when discussing financing and warranty options. All in all, it was a very good shopping experience.

JJ was amazing to work with. She walked us around and shared with us enhancements about furniture that we would never know about. We ended up with a children’s bed set and living room furniture. She was honest and really took care of us. I’m sure we will be back once we get settled in our new home.

Absolutely wonderful experience purchasing from Ashley Furniture. Erin Helton was so friendly and knowledgeable about the products. I absolutely loved the experience. I highly recommend.

Absolutely phenomenal experience with our associate JJ! She took us right in and showed us which furniture fits our needs and budget. She made us feel so welcome and special, and made the final steps of the purchasing process easy. I would recommend her and will enjoy coming back to see her.

JJ was a pleasure to work with. She took the information we gave her about what we were looking for and helped us find the perfect sets for our home at reasonable prices! Her customer service and kindness is so rare these days, we enjoyed our easy pain free furniture purchase!

JJ was an incredible help today in finding a loveseat and sofa set for our family! We are grateful for her expertise and guidance as well as kind demeanor! Visit her for your next furniture purchase!

J.J was very helpful while my very indecisive friend took all day to make a decision on a new couch. She never pressured us and was so helpful and available the entire time. Would recommend her for all your furniture buying needs again and again! Next time I need to buy furniture, I will find J.J!

J.J was amazing and helpful through the process! She was very kind and answered all my questions.

Great experience…Told him what we were looking for…took us right to the set we ended up buying!! Knowledgeable about the furniture.

JJ is awesome, caring and helpful.

Awesome customer service 💯 🐐.

J.j was amazing at helping me find a dining room table set for my home ! She was very enthusiastic & helpful

I love my experience with JJ she was really helpful and I loved her personality she was so sweet and She was so amazing and very helpful.

Darryl worked with my daughter and helped her find a mattress. He did a wonderful job taking the time to meet her needs. Would recommend him to anyone! Thank you!

Darryle did a wonderful job helping me find a mattress. He went above and beyond to make sure my needs were meant. Thank you so much! Would definitely recommend him to anyone.

JJ was great to work with. She was knowledgeable, patient and worked hard to get us a great deal. We purchased living room furniture and they made everything so easy. This was our first time at Ashley and we had a great experience. So good, we actually came back the next day and bought a new bed. I would definitely recommend working with JJ!

JJ spent lots of time helping us finding the right couch that worked for us. We are very appreciative for the help

We had a wonderful experience with John W! After looking all over town, we went on Ashley and were sold. John was friendly and incredible to work with, listening to what we were looking for and providing great recommendations. We couldn't be happier with our experience & will be Ashley customers for life now thanks to John.

Very friendly She helped us to get what's we wanted I really appreciate her

Dakotah Toner , was a wonderful salesman, he was very informed about the lay out of the store, informed me of sales and DID NOT HOUND ME, he answered all my questions and was very help . I will be back again .

Never give up…. JJ listened to my needs and gave options. We looked around and didn’t find and anything but last minute JJ remembered one last option away in a corner. Sold and sold. Exactly what I needed. Great job JJ.

John Wagner was amazing to work with. Very personable and didn’t feel like he was trying to sell us something and really tried to help work with us. Will be working with him again in the future!

Wilton was wonderful to work with.

Great salesmen Scott really helped me

JJ aka Ms. Dolly. Your the best

Wilton Kitt was our sales associate and he was very helpful and informative when it came to helping us choose the right mattress!! Highly recommend!!

Darryle Jackson Was very helpful and kind great working with him.Thanks

I bought a couch with Darryle Jackson and had an amazing experience. He was extremely informative and helpful. Highly recommend him !

Many thanks to Tanner. He was most helpful to us. He directed us to the tables & we found what we were looking for. He wasn't pushy as alot of salesman are. We appreciated that. We also had a nice conversation with him. Thank you Tanner.

Tanner Melki was a great sales man very professional knew when to chime in conversations. Pleasant visit

J.J was very sweet and helpful (love her outfits too )

Dakotah was on point. Every question we asked, he had the answer without hesitation. He was courteous and explained financing options thoroughly without being pushy. We walked away with new living room furniture and a good overall experience.

Wilton was great from start to finish! Very helpful and so nice through the whole process. He didn’t care about all the walking and was very nice. Highly recommend him as a salesman!

Such a wonderful and hassle free experience! JJ was amazing! She was knowledgeable, attentive, compassionate and went above and beyond to make sure I got the best furniture for the best price. As soon as I walked in, she knew exactly what I needed! Next time I need new furniture, I will come see JJ and I’ll always recommend her to anyone who’s in need!

Tanner was great. We were multistage shopping as we are moving and he was fine with being just shoppers

Joyce Jenkins did a wonderful job! She was a joy to work with!

JJ has a great personality and so knowledgeable! I told her what my budget was and she got her manager and they made it happen. Great service! Will always look for her if I ever need anything else.

Wilson was very professional and personable and made our purchase very enjoyable. A+++

Darryle was fantastic. Very personable and knowledgeable and gave a fantastic deal. Will definitely deal with him again.

Wilton is awesome great guy and a joy to work with

J.J. was amazing to work with, she has a great attitude A++, listened to what I was looking for, and so kind and got me a great price. Does her job wonderfully she’s been with the company for over 10 years and it shows she’s a big asset. I’m beyond excited I met her I plan on working with her to furnish my whole home. She feels like a long lost relative . Go see her you’ll be happy you did!

JJ was very helpful and informative with our purchase.

Wilton was a great host and salesperson from the moment we walked through the door. Not pushy at all and listened fantastically.

Wilton was very helpful and knowledgeable! Highly suggest anyone go see him for any furniture needs.

JJ was very helpful and nice.

Scott was great! Very helpful, not pushy, gave us plenty of time to decide and options for what would work for us. Thanks!!

J.J. Was excellent to work with.

JJ helped us pick out a kitchen table and chairs for our new house. She was very kind and super helpful! We really enjoyed our time talking with her!

J.J was very helpful and passionate about her job. Her personality shines and lights up the room. Will be back and requesting her for further assistance.

JJ and Wilton took great care in helping my husband and I with making my vision for a new family room a realty. They took the time to listen and understand what we were looking for. Would diffenately come back to Ashley and request them for my next purchase.

Great service from the staff especially Jeff the manager and JJ.

Erin was great to work with. She was extremely patient as my wife and I picked out our new furniture. She was able to answer every question we had and made the entire process fun.

Best furniture sales assistant we have ever had. Friendly, knowledgeable, and not pushy

Very over priced. No solid wood just particle/pressed board. Looks cheap like something you would order from Amazon.

JJ was a pleasure to work with

JJ was great and gave us all the options to help us make the best decision for us. Highly recommend working with her!!

Special shout out to Rodney at Ashley Outlet, Roanoke and Matt & Kiana at Ashley Homestore, Roanoke!! Thank you for making furniture shopping fun & easy! I loved all of your knowledge, professionalism and smiles!! Will definitely be seeing you all again!!

JJ was so helpful in helping us find a bed in our budget and even helped us navigate looking at other furniture.

Matt was excellent to work with. He took his time with us, very personable and knowledgeable. Would recommend Matt to anyone.

Amazing experience. Matt was great and will definitely send anyone looking for furniture needs.

We purchased a set of Liberty Recliners from Ashley. Ronnie Cox was very helpful in the process. We came back a few days later to finalize the purchase, and J.J.stepped in a took care of needs and wishes. The chairs got delivered several days later. The delivery team was little late, but explained the reasoning and assembly our units on site. We are really like our recliners. The Ashley Team was helpful, the pricing was reasonable.

Great experience with Wilton E. Kitt.

We had a great experience with Erin and Tiajuana today. Erin is new but was actually very knowledgeable about the products and what she didn’t know she found out for us. She was also very patient while we decided if there were other pieces we wanted.

Darryle Jackson was extremely helpful and accommodating! He really worked with us to get the deal that we requested. I highly recommend him! Please ask for Darryle when you come in.

Thank you for all your help today, Darryle!!! We will be back when we are ready to add to the house and send our friends to see you!!

It was my first time furniture shopping and we came here first, but all day I kept thinking about the couch, loveseat and ottoman that I had seen here. I am so thankful for JJ and her kindness and willingness to help us find the perfect fit while explaining everything so well! I can't wait for my furniture to come! I'd recommend JJ at this location to anyone looking for help buying furniture!

We had a fantastic experience working with JJ! Her fun, easygoing style made the process enjoyable, and her knowledge and passion for furniture sales really stood out. She took the time to understand our needs and helped us find exactly what we were looking for. Not to mention, her manager Scott was great—he tied everything together seamlessly and made sure everything worked out perfectly for us. Highly recommend this team for a stress-free and enjoyable shopping experience!

Ronnie was super helpful.

JJ was very helpful and kind.

J.J. was very friendly and helpful.

Excellent service! Highly recommend working with him.

We had the best, Darryle Jackson. Very knowledgable and helpful. My home office is going to look amazing!

Ronnie was great! Can't wait to get the new bedroom suit!

Darryle did a great job helping me with the purchase.

Came in for a bedroom set and mattress was helpful and didn’t make us feel pressured! Helped us find the perfect stuff! Definitely ask for Matt!

Matt was extremely helpful and great to deal with. Definitely was the best experience I have had with any large purchase.

Ronnie Cox was a pleasure to work with. And had the best since of humor. Top Notch

Matt, Wilton and Kiana helped my wife and I tremendously!

Wilton, Matt and Kiana were excellent in helping us get the couch and loveseat we wanted! Pleasure to work with and made the shopping and buying experience fun.

Ronnie was an excellent sales associate and got us a better deal on the furniture then anyone one in Lynchburg.

Hello I was recently at Ashley’s on valley view and I was helped by a great worker named Ronnie Cox so sweet and helpful if anyone goes ask for him he will take great care of you :)

Ronnie was fantastic. Informative, available for questions.

We stopped in to browse & met JJ. She was so wonderful in helping us look for the best fit for our place and budget. Thanks so much for your help JJ

J.J was very helpful! She let us feel comfortable trying to figure out which dinning set we desired and helped us pick the right one!

Darryle was very helpful finding our family the perfect couch for our home at a great price. Go see him for your furniture needs!

Our sales person was JJ. We enjoyed working with her very much. She is very knowledgeable and a pleasure to work with.

Darryl was a very helpful and patient with us in choosing our new recliner.

Ronnie was great to work with. We showed him pictures of stuff we liked (from other stores, but way overpriced) and he helped us find exactly what we wanted , and saved us money. No pressure and allowed us to look around and discuss without following us around like at other places. Highly recommend!

Ryan was very kind and patient, showing us all options and making sure we were getting exactly what we wanted. Smooth purchase process and setting up delivery. We would certainly come back for future furniture purchases

Had a great experience with JJ today at Ashley! She helped us find a beautiful dining room table. Very helpful and knowledgeable of all products!

My experience buying furniture with J. J. was delightful . She made my selection seamless and helped coordinate with my decor. She made me feel special. Her customer service is exemplary! I will be returning!

JJ was very friendly and knowledgeable. I will be back because of the great service.

JJ is a beautiful and a lovely lady who assisted me with my purchase here at Ashlee‘s. I want to thank her and Scott for their amazing assistance in my purchase to complete my new home.

Scott was great. Very helpful!

The Ashley Store in Roanoke, specifically the salesman Wilson, is dishonest. The would not honor their website pricing nor price match their partner vendors selling the same products for half the price. They have lost my business permanently. I can't imagine how many people they are ripping off by lying to them!

Darryl was absolutely wonderful to work with! I highly recommend working with him and shopping at Ashley Store on Valley View Boulevard!

Wilton and Tijuana were super helpful and made our furniture buying experience easy and enjoyable!

JJ was a rock star! We were looking for new furniture and found just what we needed with her help, guidance, and expertise. She was very patient with us, great to work with and made us feel like we were getting good value for our money 🤗

Tijuana was so AMAZING. She took her time to fully explain the process & made my purchase process so easy!

Thanks JJ for all your help and the ladies who stayed over to take care of the sell

Wilton K, was very professional and his knowledge of the product we were looking for was spot on and helped us in every way he could. Was a real pleasure. Will ask for him again.

Excellent service and very personable

JJ was absolutely so helpful! My boyfriend and I were just coming to look at couches, not too sure if we were even going to be able to buy one today. If it wasn’t for JJ going above and beyond for us, we wouldn’t have! But we walked out with the perfect couch for us!

John was fantastic!! He was so helpful and got us exactly what we wanted!!

Ronnie is the absolute best and helped in my decision for our beautiful couch!

We had an awesome experience. Ronnie is the best!

JJ was awesome and very attentive

Great customer service !

Matt was a great help! He took the time to show us various pieces and discuss all options! He was wonderful!!

Matt is great to work with highly recommend

Ronnie Cox was awesome. He listened to exactly what we were looking for and matched us with exactly what we needed for us and our fur babies.

Ronnie Cox was very helpful in listening what we were looking for in our living room and showing us exactly what we wanted and needed.

Wonderful experience with JJ today! Will be back to see her.

JJ was amazing in helping us decide on the perfect mattress!

JJ was exceptional and super helpful during the sale! She was very knowledgeable and wanted to give us the best customer service!

Ronnie Cox was very friendly and professional while helping us select new furniture. He worked with us to make sure we were fully satisfied with our purchase.

I ventured into the Valley View Mall Ashley Furniture Store twice this week. I purchased 4 chairs. Ronnie Cox, Ashley rep, assisted me both days. Ronnie made both my trips very enjoyable. Ronnie was personable and very knowledgeable. Ronnie is a valuable asset for Ashley. I will seek him out for future purchases and highly recommend him to anyone

Darryle Jackson was an amazing sales representative! He was informative, personable, and made sure that we left satisfied customers.

Matt, Rodney, and Scott are awesome. They worked with me on getting a great deal on bedroom furniture. They were very nice and didn’t push me into the sale. Thank you!!!

Darryle Jackson was amazing,helpful and professional

Great customer service, found exactly what we needed! Ronnie Cox was a great help!

JJ was the best very helpful!!

Mr Darryle Jackson at Ashley furniture was amazing and most helpful. We are very happy

JJ was very personable and quick to find the item we were looking for. Clean store.

JJ was fantastic and extremely personable. She helped me find a great chair for our nursery.

JJ took excellent care of us today! We have been all over town looking for a cherry king bed and she took us right to the perfect bed. Sold in 5 minutes!

Zack was wonderful to deal with.

We made a temper - pedic king bed purchase today with Matt and John.Kudos for - Matt’s friendly, professional ,and informative presentation ,with his wealth of knowledge made our decision seamless. He was patient and explained all in a fun easy manner.We came back to Ashley due to the well trained and experienced team members!!

Don't waste your time, go talk to Darrell and Scott!! Super friendly and helpful,very knowledgeable!

Highly recommend asking for Darryle to help you shop around and find everything you need! Super personable and not at all pushy.

JJ was very kind, understood our needs, and is willing to assist us for furnituring our new home.

JJ was very helpful. Very knowledgeable. She helped us pick a mattress & boxsprings.

JJ was the beat and very helpful.

JJ was fantastic! She was friendly, knowledgeable and very accommodating.

JJ helped us and she was wonderful. Explained every thing and was very friendly and knowledgeable. Let us take our time and never pushy. Great experience.

Wilton was a freaking phenomenal salesperson and Matt was amazing as well. Would definitely recommend.

Beautiful store decorated for the holidays. And Matt was awesome! Not pushy but knowledgeable!

Darryle was very helpful, kind and knowledgeable! Glad we dropped in and had him to help us.

JJ she was so kind y she was so helpful to us, she is a nice person it was a pleasure to meet her.

JJ was amazing!! she helped us pick out a great couch within our budget, and was super sweet to boot!

J.J. was awesome. Excellent knowledge and customer service. I recommend her to anyone.

Went in to look for a new sofa. I always liken going into a furniture store to a car dealership. The sales person is right there, kind of in your face. I realize they work on commission, but I also like to look and check out products without someone hovering the whole time. Also despite the sofa we liked being on sale in the store, it is on sale at the Ashley website on line for almost $600 less. I doubt the physical store will come down that much in price. Considering we also wanted an ottoman to match plus the warranty, I can add all that to the order on line and have it total the price just for the sofa alone at the store. I am a senior person living on my social security and savings. I have to be very careful about my spending, so these little things mean a great deal to me. I appreciate the physical stores so I can sit, feel and try out the products, but it makes it hard to do when the issues I mentioned happen.

Darryle show so much kindness and attention to us while shopping for our new home. We really enjoyed working with him..

Great experience. Darryle was fantastic.

My wife and I had the best experience with J.J on buying a new bed-set and mattress. I would recommend J.J to all of our friends and family. JJ was knowledgeable as well as friendly throughout our visit at Ashley’s furniture.

J.J., our sales associate was incredible!! She was very knowledgeable, extremely personable, and so intuitive to our needs. She helped guide us to the perfect bedroom set and mattress that was right on point with both our style and budget. She made sure we got the best deal for our money. J.J, thanks so much! You are truly amazing!!! Expect to see us again for future purchases.

JJ was an excellent resource when searching for a new bedroom suite for our daughter. She met all of our needs and answered all of our questions. We will be back and will request to work with her again. Thank you!

J.J was very helpful, extremely nice, and caring. If I ever need any furniture, or if any friends need furniture, I’d definitely come back to see her!

Scott was great!

Darryle was attentive and full of all of the information I needed. I’m very happy with my buying experience with him.

Scott was great to work with.

Great selection, excellent customer service!! Thank you so much to JJ for all of your help!!

JJ was beyond excellent! So welcoming and knowledgeable while making us feel comfortable enough to take our time and make the right decision

Jj helped us find the prefect couch and dinning table. Quick service and answered all our questions.

Change my rating and changed my mind after I figured out they have wonderful service and people to greet you to get a sale Tell you one thing and do another I purchased furniture on November the 14th here it is now December the 4th and still no furniture so I decided to go elsewhere to purchase furniture that delivered the next day and call and cancel my order well that was fine and dandy until I had to pay a restocking fee for furniture that I never received or for seeing coming in the near future then they proceeded to call to try to schedule a delivery date then just because I was scheduled a delivery date that the furniture was still in the warehouse and there would still be more wait time ridiculous customer services horrible as well I would not purchase from here whatever happened to good customer service store manager was unhelpful as well offered to give me different kind of furniture that still had to be delivered which was more wait time unbelievable

Ryan was great to work with on our living room furniture purchase. No pressure at all and quick and efficient with the check out process.

Darryle Jackson helped me to get my first apartment furnished. He was very knowledgeable about his stock. All-around very friendly and helpful!

Scott was awesome!

Terrific sales Lady. Great character. I will shop again with JJ.

Hello there, My Husband and I were so Thankful for coming to Ashley Furniture! Soon as we walked in Ms. JJ greeted us with such a warm Welcome! Once we decided upon what we wanted she took it from there with Awesome Service! She Super Sweet and Very Helpful with Serving Us!!!

J.J was very helpful she communicated with me and my fiancé very well we’re looking to do more business with her thank you for having a amazing employee

We went to Ashley’s in Roanoke today and from the moment we walked in we had a lovely man named Wilton great us and help us out the entire time. He took the time to explain everything to us and was patient as we roamed around. He was so funny and endearing we truly felt as if we were talking to a friend not a salesman. He even showed us pictures of him family which was so cute. On top of that we also had a lovely man named Darell making us laugh every time we walked past him. This has been the nicest experience my family and I have had in a long time. We are beyond happy with this experience. We will definitely be coming back!!!

He was truly remarkable, and our shared name is merely a coincidence that adds to his greatness.

Dakota was excellent and answered every question we had. Highly recommend

Darryle was very helpful and a pleasure to work with.

JJ was so extremely helpful this afternoon! She’s a keeper!

Worked with sales rep, JJ, to select a new bed. JJ was super friendly and very knowledgeable about the selection Ashley provided. JJ took the time to explain the current state of the art in bedding and we ultimately settled on a new Tempur-Pedic mattress and base. The irony is I went into the store trying to avoid the Tempur-Pedic because I didn't think I wanted a memory foam style mattress. JJ's deep knowledge of the product line and demonstration of the product line convinced us. After shopping a few other stores, we returned to Ashley to make the purchase. Ashley's pricing was the same as purchasing directly from the manufacturer, and their financing terms sealed the deal. Store manager, Matt, was very helpful in getting paperwork processed and the entire experience was a pleasure. I would recommend Ashley Furniture and JJ to anyone in search of new home decor and furnishings.

Scott Einarrsson was terrific...

Wilton is the best sales person i have ever delt with at a furniture store or really anywhere. I highly recommend anyone to come by and shop...

Scott is a tremendously nice and helpful young man!! Helped me pick the perfect chair and it looks perfect in our room. Thank you!!!

I got bribed :(

Matt was wonderful to work with, highly recommend!!!

JJ did an awesome job helping my husband and I to find the couch for our awkwardly arranged living room. She took the color pallet of the room into account as well as the custom measurements. She found the perfect modular design for us and gave us a great deal on the final price as well!

JJ was an outstanding salesperson! Attentive, helpful and friendly. Explained the process thoroughly from sale to delivery. True asset to the store in Roanoke.

Went in to buy a mattress, with the help of Matt Crotes at valley view store i left with what I needed and a smile. Matt is awesome.

Matt Cortes at valley view is awesome to deal with he was very helpful with everything. Lots of knowledge for a young man, great since of humor. Great guy all around.

JJ is amazing! She helped us with size and texture for a sofa and was so personable! Thank you JJ!

We had a great experience. Our regular sales person was out sick. He had helped us greatly earlier this year, but JJ helped us with our current purchase and made everything easy for us. She seems very interested us and what we needed. I'll definity be back for more furniture if needed.

JJ was absolutely amazing! Very sweet and helpful. Highly recommend seeing her for any and all of the ur furniture needs!

We stopped in to the Ashley Store looking for a new mattress and furniture. Matt promptly greeted us and was really great at answering the questions we had. He provided a lot of helpful information that assisted us in our mattress selection. He was incredibly friendly and made the overall experience very enjoyable.

Joyce Jenkins was the best!! Very attentive to our needs and super friendly!!

JJ was a lot of help. Delivery team was courteous, quick, and kind. Great team.

JJ was fantastic. Very valuable member of your team.

JJ was outstanding assisting us in getting a table for our daughter. Great experience all around!

Scott was fantastic. Really helped me out

JJ was so helpful and pleasant.

JJ helped me thanks so much!

JJ was wonderful to work with. Appreciate such good attention she gave us

Darryle Jackson was wonderful!!!! He showed us all we want and helped us get the best matters! Ask for Darryle when you come to Ashley!

Very pleasant experience buying furniture today. Joyce was great

JJ was great she was right there with me the whole time explaining everything to me so pleasant and very helpful

JJ was so helpful and worked so hard to get me everything I wanted for my new home!!

N n Scott helped us find the furniture we been looking for n worked with on pricing it was an enjoyable experience very nice people

JJ was wonderful. She was efficient and sweet and did a great job of listening to our wants and needs and finding the best option for us.

JJ made our day! She listened to our needs and helped us find the perfect living room furniture. We told her we were going to check a few other places and she was quite understanding. Less than two hours later we were back. As soon as she saw us her face lit up and she went right to work for us! JJ is not your typical high pressure salesperson. She is friendly, helpful and patient. The next time we need furniture our first stop will be here at Ashley and JJ will be our salesperson.

JJ was extremely helpful with a our new furniture purchase. She was able to work with my family's timeline for purchase and make a deal that was comfortable for us. I would recommend coming in to see some of the deals and what kind of cool looking furniture they can help you with.

Matt was fantastic. Very professional and informative. We felt very comfortable with him and he won us over with how he wanted what was best for us. Will definitely be back

if you come here shop with CASON!!!! He is amazing and always eager to help

It was wonderful working with JJ in picking out our new living room furniture We'll be back for all our future needs!

Loved the customer service and selection!! My only qualm was the music. I came in a few times while trying to decide on my selection but the music was a distraction. The same songs played and were honestly annoying. Please change it up. There is a such thing as TOO MUCH country music.

JJ was patient with me as I figured out what I needed. She is a great salesperson and you are lucky to have her representing your company.

Had excellent assistance in picking out a recliner for our tv room in basement. J.J. Was very friendly and helpful and knowledgeable about various recliners, their advantages and options.

Team was amazing! Scott was attentive and gave wonderful recommendations. Highly recommend. Thanks team! We will return soon.

Great power reclining sofas! Scott was so helpful and accommodating - we'd highly recommend working with Scott with what you're looking for!

JJ, was great to work with and knowledgeable, professional and nice. Helped us pick out the perfect furniture.

Darryle was absolutely great to work with. Very enjoyable experience, will definitely recommend to all of our friends

JJ was awesome! She listened to what we needed and helped us find a furniture set even better than we expected for our price range. Super excited for the comfy set to arrive. :)

Ryan C was amazing helping getting the right sofa for our needs

We paid a deposit on a bedroom set in August. We were told it would be ready in September. We paid the balance due in early September. We were told it would not be available until the end of October. I pushed back and got half the furniture in September. As of last week we were told the remainder would not arrive until November. None of this was by call from the company, we have repeatedly had to call ourselves to try to get updates. We paid in full for a product and have not received them. When we call we are always told someone will call us back and they never do. This is unacceptable all around. I will never purchase from them again and would not recommend them to anyone.

Scott was awesome!! Made everything very simple and easy! We will be back for sure!

Darryle was a pleasure to work with! I would definitely come back and hope with him again!

Darryle Jackson is great. Never a better experience.

Ryan, Matt, Chante, and Tijuana were all amazing thank you!

Ryan, Matt, Chante, and Tijuana are all amazing! Great service would recommend

We had a wonderful sales associate named J.J. She was inviting and knowledgeable about the products! She stayed late to help us find exactly what we liked.

JJ was wonderful during our time at the store. We were very happy with our purchase of a new couch and she was very helpful.

Great experience, but the shipping wasn't mentioned until check out. That caught me off guard when factoring in tax and everything else. However JJ was very helpful and kind as well as relatable. She took care of everything we needed and that was a great experience.

Ian was great

I purchased a leather reclining Sofa and loveseat from J. J. At Ashley Store in Roanoke and she was so great! She helped me look at everything and explained everything including their awesome warranty and she helped saved me a lot of money! You should go see her! I love my furniture it is Italian leather and beautiful!

Darryle Jackson was very helpful! Would recommend coming here!

JJ was awesome, she was very friendly and knowledgeable when came to product, fabrics, and sales. She was a pleasure to work with and made the process easy and affordable.

Ian was a great help !!

Darryle Jackson helped us find the perfect couch for our home!

Ian was so handsome and smelled great

Ian is the best. Go to Ashley and ask for Ian!

Ian was fantastic

Ian was great

Matt was a fantastic salesman

JJ is a wonderful and engaging person. She took the time to get to me and what I was looking for. It was a pleasure shopping with her assistance!!!

J.J helped us and found us exactly what we were looking for! 😊

We were helped by J.J. today with purchasing a bedroom suite today and she did a great job helping us through the process. She was very nice and professional with us.

JJ was AWESOME Got us a computer desk that was a floor model that usually wouldn’t be able to sold. Thanks so so much for your effort. Such an amazing job.

I knew exactly what I was looking for when I walked in and we ended up with an Exceptional Sales Specialist. Wilton Kitt was friendly, personable and helped us with purchasing our dining room table. Delivery went extremely smooth and only took 15 minutes to set up. An overall excellent experience with Ashley Home Furnishings.

DARRYLE JACKSON, Did and outstanding job working with my father to pick out his new bedroom suite today. My father is in his nineties and can be a little hard to please. He was patient with my dad and I'm sure he got a great deal.

Very helpful. I have a small space but need large furniture! Matt worked hard measuring several pieces to see if they would work in my space.

Worked with Matt and although he wasn't able to find what we needed he worked for multiple days trying to figure out something. We might not be able to purchase from him this time but we will in the future. @Ashley Roanoke

J.J, where do I even begin! She listened, took care of us and the sweetest person ever! She was the best! Thank you J.J!!

J.J. took great care of me and my family! She is awesome and works for the best deal possible! Thank you, J.J.!

Scott E. Was fantastic. Very personable.

JJ was super helpful and informative about the products we had questions on.

She was a great sales person!

JJ was wonderful. Really was very good about showing us the special details that only Ashley offers. Good workmanship, innovation and real value. Thanks

I had an excellent experience working with JJ while searching for a new sofa. She was incredibly helpful and patient throughout the process, offering great suggestions based on our preferences and budget. JJ’s knowledge and attention to detail made the experience stress-free, and we ended up with the perfect sofa for our home. I highly recommend JJ for their professionalism and customer-first approach!"

Walked in and JJ greeted us and found us exactly what we wanted. Took us right to the perfect selection and we bought it. A truly enjoyable experience.

Scott was very helpful and answered all our questions!

Had a great experience at Ashley Furniture today! Darryle Jackson was extremely helpful! Mr. Jackson was very friendly, provided me with excellent service and a very good deal. I highly recommend reaching out to Mr. Jackson for all of your furniture needs!

JJ was very nice very helpful. I called before I came to the store and she explained everything to me that I needed to know over the phone and even when I came into the store

Darryle was great to worth with. Found my dream couch!! 10/10

JJ was very informative & helpful. She helped me pick out my bedroom set and she even helped me pick out a paint color. I will be coming back to her in the future for all my furniture needs.

Excellent customer service. J.J. found me exactly what I was looking for.

Ian was great!!

JJ is a wonderful, knowledgeable salewoman she truly cares about her customers and the service she provides. Ashley furniture is the only furniture store I’ll shop to buy furniture! Thanks to the entire staff!!

Great experience at this store! Darryle helped my husband and I pick out a sectional for our house. He was very helpful with finding us a deal!

JJ was great. We had been to 7 furniture stores in the area without making a purchase. JJ understood the concerns of dog owners when buying furniture. She guided us and helped us identify what we wanted. We purchased a sofa/loveseat/chair set. We are happy.

Fantastic deal and our salesman Darryle Jackson made the purchase we made easy and quick. He’s a veteran, as am I, and he took great care of us. If you’re a vet, go see him.

Darryle Jackson was amazing. He worked with us to find the perfect table for the dining room at an excellent price. Will definitely be back!!!

Darryle was great and made the experience of buying our first couch very easy. Thank you!

Darryle was great to work with!

Ian was terrific explaining and finding what I want and needed without my having to compromise.

Ian Cliff was excellent to work with. He seemed knowledgeable about the furniture items that Ashley carries. He worked well on providing us with suggestions and options. I would highly recommend him to others. If we purchase other furniture from Ashley, we will go to him.

JJ was a great help from beginning to end. She is a people person and very knowledgeable.

Ian was good

Ian was a pleasure to work with. He is an asset for you to have as a salesman.

Ian attentive to what we were looking for and showed us many options to choose from. He didn’t hover just wanting that sell, he allowed us to conveniently look. When we were ready to decide, he was close by and gave us different financial options. Would come back with service like that.

Ian was very helpful and took the time to explain all the options, delivery and protection for our new furniture. We came in haven’t no clue what we wanted but he was very polite and patient. He made us feel welcomed without the pushy salesman tactics.

Ian was soooo awesome!

J.J. was super helpful in my process of purchasing a couch for my new house!

Ms. Joyce was a joy to shop with and buy furniture. I will definitely return to Ashley Furniture to shop with her.

Ms. Joyce was a pleasure to meet and a great sales woman! I will be returning back to shop from her again at Ashley Furniture.

Ian is the best

JJ was great to work with!

Darryle helped us find a new living room set today. He was extremely kind and helpful. We found exactly what we were looking for! He helped us get it all for an excellent price. I highly recommend him for any of your furniture needs!

Came to Ashley with my girlfriend to buy a new couch and chair. Darryle Jackson was more than helpful answering all our questions. His professionalism was superb and was a pleasure to work with! We will definitely be coming back to see him in the future!

Ian was an amazing sales rep! Great to work with

JJ is a top sales rep. She was friendly from the minute we walked in till the moment we left. She made sure we were happy with our purchase. Our first purchase was from her about 8 yeas ago. So glad to know she's still working.

We had a great experience at the Ashley Store in Roanoke. JJ was our salesperson and I give her 5 stars. She was so personable and such a joy to work with. I would definitely want to work with her again!

J.J. Was absolutely wonderful and made our shopping experience the best! Thanks!

Very good experience. Darryle Jackson is very helpful and good to work with

Matt was great in helping us find a mattress and living room set on 8/31/24. He was funny, kept our kids entertained, and was very knowledgeable about all of the store products. We appreciate his help so much!

Matt was great to work with!

JJ was an outstanding saleswoman. She had energy and she answered all the questions I had. Plus saved me money. Thank You

We visited Ashley Furniture in search of a couch for my daughter and her fiancé’. J.J. Met us at the door with a smile! We told her what we were looking for and our budget and she knew exactly what to show us. She was very friendly, professional, and knowledgeable. We were able to find exactly what we were looking for and very happy with our purchase!

Darryle Jackson was very helpful and friendly.

JJ was a very helpful saleswoman. I highly recommend!

She helped me great! J.J

Ian was great!

J.J. was very helpful and friendly!

JJ was very helpful with showing me pieces on the floor. Found a few pieces I am very interested in. Would definitely work with JJ in future purchases.

Made a great deal!!! Ian was awesome!

Ian was really helpful trying to find us the right bed set he is awesome give this man a raise

Ian was the best! Very informative and very nice

Ian was the best salesperson I have ever encountered, ASK FOR IAN

JJ and Matt are some of the best Sales people Ashley has. Will definitely come to shop again.

jj was the best very helpful

J.J was so sweet and helped us find what we needed for a great price!

Our experience with JJ was a pleasant one. She listened to what we were looking for. She was professional.

Came in and talked with JJ. She was wonderful! I am looking forward to working with her!

J•J•is an excellent person, she helped us choose our furniture,she is very nice all star for you J•J• Thanks you☆☆☆☆☆

Phenomenal shopping experience, thanks very much to JJ for bringing so much kindness and personality

J.J. was extremely informative, helpful, and kind! She gave us tons of information to help us make a purchase that is right for us. Thank you J.J!!

Darryl Jackson was a reasonable and very friendly salesman that helped with the sales process very thoroughly. I greatly appreciated the help and service provided

Ryan was the best salesman. Very knowledgeable and friendly. So go to Ashley Furniture and ask for Ryan Cole.

Scott was great

Scott was great! Super awesome!

J.J. was amazing to work with! She was so helpful and knowledgeable about the different sectionals we were looking at!

My sister-in-law was shopping for a new mattress. Our expectations were low when we entered Ashley Furniture at Valley View. We were delighted with the service we received from JJ. She explained and demonstrated the features, advantages, and benefits of several beds. My sister-in- law is delighted with her selection and feels she got a good deal.

Darryle was very helpful and great to work with!

JJ and Matt were patient, kind, and incredibly helpful as I purchased furniture for my home. Great deals and great staff! Talk to JJ and Matt next time you go to Ashley. You won’t be disappointed.

JJ and Matt were great to work with. Great pricing on the furniture and very knowledgeable sales people.

JJ was very pleasant to work with and helped us find just the right furniture for our living room.

JJ was very helpful and knowledgeable. Highly recommend

Ian was amazing with helping me and my fiancé find our bed set!

JJ gave me a excellent sale experience and her gracious customer service was outstanding, thank you 🙏🏽 JJ and Ashley Furniture !

Our experience with J.J. was awesome. We told her what we were looking for and she herself found what we really need and what we wanted. She made the process quick and easy. Thank you J.J.

Working with Ian was an absolute pleasure from start to finish. He took the time to truly understand our needs and preferences, guiding us through the selection process to help us find the perfect living room suite for our home. His attentiveness and expertise were evident every step of the way. Ian listened intently as we described our vision, asking thoughtful questions to hone in on the exact style, features, and functionality we were looking for. He provided valuable insights and recommendations, never once making us feel rushed or pressured. Once we had settled on the ideal pieces, Ian ensured the delivery and installation went off without a hitch. Ian's commitment to customer satisfaction was unparalleled – he didn't stop until we were 100% thrilled with our purchase. His passion for his work and genuine care for his clients was palpable, making the entire experience an absolute delight. Working with Ian was a true pleasure, and we couldn't be happier with the stunning new living room suite that now graces our home.

JJ was extremely helpful! We had a wonderful experience at Ashley! We will definitely be back! Ask for JJ if you need any help.

JJ helped us out today and was very courteous and respectful. Very knowledgeable about the couches. I would come in and speak with her any time for my families needs.

J J was wonderful to work with. She helped my daughter 2 years ago and she’s the reason I came to Ashley’s.

JJ was super helpful and kind.

JJ was super helpful. Knows her stuff and worked to get us a good price.

J.J was very helpful and knowledgeable with all our questions.

Really sweet and wonderful to work with.

JJ was amazing! Seamless process and was able to shop!

Wow what an experience! Didn’t plan on buying anything when I came in, with how helpful Matt was and how the financing options worked out with our budget we managed to find the perfect couch we were looking for. Matt was a charismatic and very inviting host! 10/10 would recommend

Let me preface this by saying we purchased a couch less than three months ago. I left a one-star review of that couch on the Ashley Furniture website 12 days ago and it has never shown up and if I try to leave it again, they tell me they already have my review for it. I believe they are filtering at least some of the negative reviews of their products from appearing on site, so I decided to leave my review here. "We bought this couch (Coulee Point 2-Piece Sectional with Chaise - Item: 94401S1) less than three months ago and a board in the frame (back portion of the chaise, not seating) has already broken in two. No one jumps on the couch. No one plops down on the couch. No one does anything but lays sedentary scrolling on their phone on the couch. It is placed against the wall, so the breakage isn't from stress of anyone leaning against it. It's just poorly made. The material still looks great and vacuums very, very easily (great option if you have pets!), but for a $1600 couch, the idea of it not even lasting a year with gentle use before structurally breaking is absolutely absurd." All of this being said, dealing with this particular store location was easy, I never felt pressured to buy anything and when we decided to, the process was simple. I just don't think we'll be back based on the poor quality of the furniture and the fact that I feel the lower-star reviews for the products on-site aren't being posted, so you're unable to get an honest review of anything they sell.

We went to Ashleys to look at couches to see what size, fabric, and colors we liked...we were not ready to purchase that day. JJ was super understanding of this and still went out of her way to be helpful and informative. We learned alot about Ashleys couches and walked away more knowledgeable. We did unexpectedly buy a chair and JJ was fantastic. She helped us get the chair for a great price. We cannot thank JJ enough for being so easy to work with and helpful!

Matt and JJ were Amazing! We were at the Valley View store in Roanoke Va. These two were so dedicated. They were knowledgeable, polite and personable. They both went out of their way to help us find the furniture that we wanted and to work out our financing. Awesome employees. They really deserve praise! Thanks to you both from the bottom of our hearts.

Ian is the coolest

Ian was great!

Ian was wonderful! Gave great advice and had lots of patience.

Ian was fantastic the absolute best salesperson I have ever encountered in my entire life. ASK FOR IAN CLIFF.

Ian was fantastic to work with!

Ian was great

Good deal on couch, love seat, and chair. Nice sales representative, J.J. who showed us everything we wanted to see and was up front with the total cost upon request. Thank you

Wilton, Matt and Brendan were amazing! Wilton is so friendly, helpful and our for our best interest! Will be back for next furniture need!

Matt is awesome. Friendly, well mannered, and very knowledgeable about the merchandise.

Ian was super helpful and a pleasure to work with! He made the furniture buying process painless and enjoyable.

Ian was awesome! Super helpful and made the furniture buying process painless. Definitely recommend!!

Wilton was absolutely wonderful in assisting us with the purchase of a kitchen dining set. He was very friendly and knowledgeable of the business. I highly recommend him!!

Came into Ashley today and jj was so wonderful. My brother got a couch and she was so helpful and wonderful. Will be back again.

Jj was very nice and helpful. She was great and helped me get a couch. Great experience thanks to jj. We will be back again.

Rodney cooper was great to work with. Very helpful and attentive. Matt the manager is always a pleasure to work with. Both know their stuff!!!

Rodney and Matt are great. Repeat customer here. Always great customer service. Works with you to find exactly want you are looking for!

Matt Cortes was wonderful. Very personable and met all expectations.

Matt is a great salesman. Not pushy, able to answer all questions.

Great salesman! I was an extremely hard to please customer (I had a specific idea of what I wanted and couldn’t find it) and Matt walked me through the entire store and then some, until we found everything I was looking for! I would highly recommend!

JJ was very helpful with purchasing a lift chair for my dad! I’m sure he will be very comfortable in it. Thanks for smooth transaction, pairing with the Ashley Outlet order. 😀

Ian was a pleasure to work with! He helped us piece together the dining set we’ve envisioned for our space!

Darryle was wonderful!

Darryle was helpful from the time we walked through the door, all the way to the purchase. He was efficient and brought some comedy to furniture shopping. Definetely recommend shopping with him!

Found the perfect couch. JJ was a very kind woman and helped tremendously in finding what i needed

JJ was a super help! Thanks so much again! We need more people like her in this world

Ian was knowledgeable and easy to work with. Able to get us the sectional we wanted and worked with us on the price.

Ian was great to work with. Have been looking at a certain sectional for several months that we fell in love with but we're nervous to make the jump. He was able to get us to a comfortable price point so we coule finally get the couch we wanted and not feel like we had to settle for something else.

Found our new couch today thanks to Ian!! Make sure you ask for him!

Had a great experience with Ian today, thank you thank you!!!

Ian was an A++++++ salesman. 10/10 recommend!!!

Wonderful help! Charming personality, beautiful smile, great boots. Made our day fantastic, didn't push us.

ALEX WAS VERY HELPFUL AND FRIENDLY.

Ian took very good care of us. We knew what we wanted when we walked in. He took us to exactly what we were looking for. Didnt give us the tour, which i greatly appreciated. I don't lile sales people to begin with, especially push ones that think they know more about what you want than you do. Ian was straight forward, listen to what we wanted and made it easy

Ian was our helpful store rep. He was super helpful and within the first two minutes, knew exactly what I was looking for. Very helpful and knowledgeable without being that typical annoying “sales guy”. Will be back for my other furniture needs in future.

Ashley Home Furnishing has the best pricing with great quality furniture. Our favorite sales rep is Darryle Jackson, he always take great care of us and we love working with him everytime!

Darryle was very helpful and friendly. We loved his kind manner and service.