Ashley Store Roanoke, VA

We had great service from JJ and Scott during our visit to Ashley. They were very personable and helpful. Both were very eager to make sure we were fully satisfied.

Erin was super helpful while we were deciding what couch we wanted to go with! She was very easy to work with and answered all of our questions super efficiently. If you go into Ashely’s, go see Erin!!!

Erin was very helpful, not pushy at all and was willing to work with us! Definitely recommend asking for her when purchasing, she made the process super easy and she’s so sweet!

Corey was such a help! Great experience!

Cory helped us he was very professional

JJ was very helpful and was able to find a loveseat that I liked! I would ask for her again!❤️

I worked with J.J. On January 24 to purchase a sectional sofa and on January 30 to purchase a dining room table and chairs. She was a pleasure to work with. I will definitely be back to shop at Ashley again.

Great experience. Erin was very attentive and knowledgeable. Highly recommend.

JJ was great! We came in looking for a comfortable and durable couch and found the perfect one. She was helpful and friendly. We had a great experience.

Darryl and Cristy have been great to work with. Very nice people to work with. Thank you for the great service

J.J. Did an awesome job! Had fun on the visit and am excited for the new product.

Great experience. Corey is very knowledgeable but not pushy at all. Had lots of time to browse on my own but he was available to answer questions. Will return

JJ was an excellent and attentive sales person. She listened to what we were looking for didn’t take us through a whole bunch of stuff that we didn’t want to see and got us in and out much faster than I’ve ever gone through in the furniture warehouse store.

Friendly, helpful, excited to help. JJ was the staff

Couldn't have asked for a more pleasant and knowledgeable sales person. If shopping at Ashley Furniture in Roanoke VA, ask for Cory Reyna!

Darryle and Alice Darryle was on the spot very helpful and a delight to deal with Alice was helpful with finance and very nice to deal with Cory helped with finance nice to have at Ashley

I have worked w JJ on several visits to your store and purchased from her. She's very professional and great to work with

JJ was terrific. She was patient, took her time and showed us the whole store until I found exactly what I wanted. Would recommend her to everyone.

Darryle and Jessica S were super helpful in helping me to find the pieces that both fit my space and my style taking the time to make sure I was making choices I was comfortable and happy with.

I had a great experience buying furniture with the help of jj and cory, super nice and helpful people!!

JJ was very nice and thorough with her description, explanations, and responses to our questions. We are still deciding if this suit will work for us but she gave us a great experience without being to pushy.

Thank you JJ for your help! My husband and I were looking at leather furniture and she was so helpful with her knowledge. Thank you!

Erin is fantastic!! She helps us select what we wanted and finish the buying process efficiently. Thanks Erin!

MRS JJ, WAS WONDERFUL, VERY KIND, AND A PLAIN SWEETHEART. SHE TOOK HER TIME TO SHOW AND EXSPLAIN THE MATTRESS TO ME WHICH I BOUGHT. SHE IS A BLESSING TO THE BUSINESS.

JJ was a pleasure to work with. Highly recommended her.

Today we shopped for new furniture with JJ. She was so educated and friendly. She walked us through until we found the perfect match. S/O to JJ.

JJ helped us with new live seat with arrangements for purchase. She was wonderful and we connected as oet owners.

Ryan Cole was great to work with a real professional

Cory was awesome and really helpful

Cory was great! Helped us so much and was very patient with our toddler running around everywhere

Darryle and jessica were excellent. Got great deal on a nectar bed thank you so much

Darryle and Jessica were super and did a great job!

I recommend working with Ryan. He was very knowledgeable about all products and made great recommendations. We purchased for our bedroom and will return for our family room. He made the process painless.

Ryan

Darryle made buying a new couch for our first home such a wonderful experience for my Husband and I! He is very polite, kind and a very great salesman without being pushy and overbearing. It was the easiest experience and stress free! Thank you Darryle and Jessica!

Darryle J. And Jessica Has been an amazing the most helpful and patient with us. Got us the exact couch we needed and all the best price.

Cory was awesome amazing customer service.

Ryan was Extremely helpful and wearing our favorite color ✌️💜

Ryan was More Van helpful 🥰

Darryl and Jessica did an excellent job. Darryl went over and beyond to take care of my concern and he was very professional and very kind.

Darryle J and Jessica were great and answered all my questions. It was a great experience

JJ (Joyce Jenkins) was so much help today and was not pushy at all. We highly recommend her and will use her for any future purchases!!

Ryan deserves 6 stars! Very helpful!!

Wilton was great!! Very attentive, listened to exactly what we were wanting, knew what he was talking about, and found us the perfect couch! We will be back to get more furniture from here very soon! Great experience.

Ryan was very helpful!

We loved the service provided by JJ. She went above and beyond to help us find the correct color and find the love seat we had been looking for. She deserves 10 stars.

JJ AND SCOTT are awesome!!!

When me and my wife walked into Ashley Furniture, before we even got through the doors we saw the silhouette of a sharp man standing poised like behind the entrance. We opened the doors and he greeted us. Not too soon not too late. He asked us what we were looking for and we told him. A bed. First option he showed us as we walked around the store was a bit pricey for us and when I simply cut to the chase and told him we want the cheapest and nicest bed they could offer, he took us directly there.. and may I just say.. that bed was gorgeous and very affordable as well as the dresser it came with. Plus he had went out of his way to make the items even cheaper! Like, wayyy cheaper. He went over all of the financing options available and let us know the pros and cons of each of them. He even told us ways to avoid interest. By the end of the transaction I shook his hand and asked for his name. Cory Reyna is what he said. Cory, thanks so much and expect us back again. -Taj

Darryle Jackson & Jessica were amazing. Darryle was very kind and helped us with our purchase. Go see him

Darryle and Christie did fabulous work today helping us find my love seat and console. Thank you!

Darryle and Jessica were very polite and helpful. Knowledgeable but not pushy. Enjoyable experience!

Cory and Nick were awesome and patient. We found want we need. Thank you again.

Cory was amazing and answered all our questions!!

Daryle was great. A true professional and really enjoyed working with him. Answered all my questions and helped me get something I am very happy with. Christie also was really helpful and would strongly recommend.

Scott was wonderful, extremely patient and thorough. We got exactly what we needed and he considered all our needs, including pricing quality and comfort.

Darryle & Jessica worked with us. Darryle met us at the entrance and showed my mom exactly what she was looking for. He was very personable and professional. She wasn’t even expecting to buy today. He was not pushy at all. Thank you Darryle. Jessica was timely with the final paperwork.

Very friendly and professional service from Wilton at Ashley Home store. Took time to demonstrate features of pieces we were looking at.

Darryle and Alice Darryle was a big help and did an amazing job helping me find my dream couch for my first apartment! Alice did great helping me finish up finalizing my purchase as well! They are great! 🤍

JJ was very helpful and just a pleasant person.

Jj was 😌

Darryle and Alice where really good at helping.

People here lied to us. Until now I haven't received my order. I order on the 1st week of December and told us that we will receive it the next week. At first they told us that it may take a while because they have no available but then we said we can't wait that long we are just gonna check around. Then the sales lady said that they still have one available in the warehouse and they can have it deliver the next week. So we were happy because we need the bed as soon as possible because we just move and we need the bed badly. We waited and waited until we can't wait no more because it's been 3 weeks. I called them to follow up, because it's been too long just to hear "Oh, there is a part that we have been waiting and it may take 2 to 3 weeks and I'm like why are we not informed about this? So I'm supposed to wait until the second week of January and just watch my husband having so much pain in his back because we are using inflated bed. I asked the customer service maybe you can have the bed delivered and we will wait for the bedframe and she was like she had to check and will give me a call or a voicemail, guess what? I HAVE NOT RECEIVED ANY CALL OR VOICEMAIL. SHAME ON YOU GUYS FOR CONSTANTLY LYING! This is so upsetting. Worst experience ever.

JJ was very helpful and sweet helping my mom find a lift chair. She explained things well and was very patient.

J.J. was amazing!! We came in looking for couch and had lots of wants, needs to be comfortable, needed to be supportive, and to have durability. She was so kind, helpful, and patient even when we changed our minds halfway through. We will definitely be coming back to see her for any future furniture needs!

I had such a great experience thanks to the amazing team who helped me. Ryan was an outstanding salesman— friendly and helpful without hovering, giving me plenty of space to look around without feeling rushed. Felix and Chris, the delivery crew, were just as impressive: prompt, courteous, and in and out in no time. They made the whole process smooth from start to finish. I love my new furniture and truly appreciate the wonderful service from everyone involved.

Scott is amazing at what he does and very friendly. He helped us even when the store was closing. Very personable and knows what he is talking about.

Friendly, quick and simple. Got what we wanted and got out in like 15 min

JJ and Scott were fantastic!!

JJ was very knowledgeable and kind gave me a great experience and I would recommend her services to anyone thank you

Worked with JJ today and she was very attentive and kind, definitely knows her stuff!

J.J and Scott were very amazing !!!! Were very kind

Erin and Cory went above and beyond to make my experience at Ashley Furniture outstanding. They worked hard to help me secure better financing options and took the time to explain everything clearly so I could make the best decision. They stayed past closing to make sure my deal was fully secured and that I felt comfortable moving forward. Their commitment, professionalism, and genuine care for their customers truly set them apart. I’m extremely grateful for their help and highly recommend working with the both of them.

Darryle Jessica Were very helpful and respectful people and very easy to work with!!

Great experience working with J.J. She was friendly, knowledgeable, and made the process easy without being pushy. Really appreciated her help!

JJ was a great help love it

JJ is wonderful! She helped me find a dining room table! She’s a sweetheart and knows her furniture!

JJ was patient and fantastic with my mom, who is older, hard of hearing and a hand full at times. She was nothing but the very best.

Came in looking for accent pillows. Mentioned to Joyce I will eventually need a new mattress. She immediately said we'll lets look and see what we have. She showed me exactly the mattress I needed just from what I told her. She is always on her game and loves helping people. Can't wait to get it delivered and start my better nights of sleeping. Thank You Joyce KRice

Ian and Cory were both wonderful to work with. Low pressure, concise, and professional.

JJ did a great job at informing us while looking for a quality leather couch. She is so knowledgeable and she wasnt overbearing about it at all. Thank you!

Darryle & Jessica were amazing and I got my favorite couch

JJ was great. She was great to work with

JJ was awesome to work with

Darryl was awesome. Great service from him and Jessica!

EJ did a great job of helping us out. Very nice and professional. Would absolutely work with him again on another purchase

Scott and JJ are so amazing - I’ll never buy any furniture online again, big mistake. The store experience was so wonderful. Scott is the mattress man, knew exactly what I needed and JJ greeted me with such wonderful energy!

See JJ she takes her time to make sure you find what you want & happy with!!

JJ - simply amazing!! Took the time to make sure I found what I wanted!! Love her!!!

JJ was fantastic and handled all our needs. I would recommend her to anyone.

Darryle and Jessica were awesome. They were very attentive to my needs. Even the manager Scott was great. Two thumbs up!

Darryle and Soleia are great,! Customer service at its finest!

The furniture isn't like anything you see on their website. The styles in store are boring and datedand so similar.

Scott was great!

Darrel and Jessica did a fantastic job with my purchase.

I had such a great experience with JJ! The customer service was incredible from the second I walked through the door. JJ helped me pick out the perfect couch and gave amazing decorating advice that made the whole process fun and stress-free. Thank you, JJ!

JJ was very helpful and kind , would definitely recommend!

JJ was fantastic! She knew intuitively what my wife was looking for and was able to show us in great detail and it was fast, courteous, and overall great experience! JJ is the best! We love our new kitchen table!!

JJ was very knowledgeable and attentive. We appreciate her help and knowledge about the furniture we purchased. Thank you!

JJ was a great help! Knowledgeable to help us with our questions.

Cory Reyna was so helpful, really appreciate such a friendly person. Great salesman, highly recommend. This store has the best variety of price.

Ian was wonderful!!

Ian Cliff was great! He helped us pick out the perfect sectional for our small space. Super transparent about everything and the process was easy. Thank you, Ian!

Ian Cliff was awesome! Super helpful, transparent and down to earth. Made the entire process easy peasy!

Cory R was amazing to work with. 11/10

JJ was the best! She was very knowledgeable and sweet as could be. Definitely recommend shopping at this Ashely’s!

Cory was awesome to deal with. I’m not a fan of sales people but he was knowledgable and honest and made the process go smoothly. I feel we got a good deal on a quality piece of furniture.

Daryle is a true professional who took us through the entire process for finding the right mattress and a bedroom suit. Friendly, helpful and a true gentleman!

We had a great and stress-free experience with the help of Cory. He helped us find exactly what we wanted within 15 minutes of walking into the store. We were so pleased with our experience!

Hard working people and nice furniture! They help you get what you want and make things as easy as possible! Thanks Ian :)

Ian was great, was super helpful and explained everything very well so I knew exactly what I was purchasing!

Darryle is always pleasure to do business with. Go see him for any furniture needs. I highly recommend him.

Really nice peoples, they made us feel like home, specially J.J. And Cory. They treat us nice. We will definitely come back. :)

I dealt with Cory Reyna and he was absolutely amazing!! He listened to what I was looking for and took me to exactly what I wanted!! Very pleasant and caring person. He's incredible and I will definitely come back to see him for future furniture needs!!

Thanks to Cory Reyna for his professionalism.

Cory Reyna was very professional, thoughtful and a pleasure to deal with

Cory Reyna was very helpful

Great experience with Cory Reyna

Ian was super helpful with helping us find furniture and easy to work with! Went with furniture at ashley because of him

Great and stayed late for us

Go see JJ. She’s fantastic! Incredibly helpful

JJ was wonderful. So helpful and personable! Price points were good too! Thanks JJ and Ashley!

Erin was great!

Wilton is a gem! Very knowledgeable, friendly, engaging and a pleasure to be with. We found our matress !

We were helped quickly and everything was smooth and efficient. Excited to get our new sectional in a few weeks. Thanks Erin!

Erin was very knowledgeable. She explained everything very well.

They have raised prices outrageously due to Trump's tariffs

Came in today with no expectation of buying anything & came home with a brand new living room set! Syd Hobbs was the best employee to work with! I was met at the front door with a smile from Syd and it was truly an amazing experience!

We felt so welcomed coming through the doors. The staff was nice and friendly. I loved Miss JJ she was the one that help us. She was so helpful, patient and sweet! Will definitely be recommending.

We worked with JJ who set the atmosphere with nothing but happiness and HEART! She shows us the sectional we asked for and encouraged us to try out the recliners and explained the mechanics of everything. My fiancé was worried about warranty and JJ eased her mind on everything she asked. We also bought a mattress set and JJ also discussed the importance of protecting our mattress. We got to meet Scott who helped with negotiating a down payment that was comfortable for us with so much ease! You can tell that the manager cared not only about the employees but also the customers. DOWN TO CHRISTIE my phone died before I can complete this and she overheard me talk about my phone dying and SHE PULLED OUT THE CHARGER FOR ME!!! I’m at 9% NOW!!!! lol

JJ was a whole vibe!!!when walking into Ashley it was decorated with Christmas and she was also dressed to match! Then to find out she decorated it HERSELF!!! I explained what I was looking for and she walked me straight to what I needed, then gave me a discount. I then asked about mattresses and she showed me the deals! WHAT I WAS GOING TO SPEND FOR ONE THING IN ONE STORE I ENDED UP BUYING MULTIPLE THINGS FOR THAT ONE PRICE! Then here comes Scott, JJ spoke so highly of him and when he asked for one down payment I told him what we could afford and he agreed. Absolutely love the customer service. You can see the heart in their customer service

JJ was very helpful and personable

JJ gave excellent service when we were at Ashley furniture store. She was very helpful in finding the right sofa for us. Very informative. I give JJ a 5 star rating.

John W and Corey R have been nothing but amazing! John was a huge help. They are very professional and make it a fun experience.

John W and Cory R were very easy to work with making the experience fun and painless. If you’re in the market, go see them!

My salespersonJJ was very patient and very helpful/ me today.I did not take photo

Ian Cliff did a great job of taking care of us.

We are very excited about our new sofa and Cory R. was great at answering all our questions. Highly recommend!

Darryle was amazing, never hassled, never tried to talk me into a sale, just wanted me to get what I really wanted. He was ALOT of help!! 100% recommend using him at Ashley’s!

great service, he’s very friendly, I’ll definitely come back for more furniture Thank u Darryle Jackson Best costumer service ☺️

Darryle Jackson, have a great customer service! Very polite, friendly and helpful!

Scott and JJ, they were the best and they were helpful and polite

J.J was a great person to help us out she was amazing

Erin was very kind and helpful while we looked and found a great couch for our family.

Cory, Christy, Wilton was great to work with! Will definitely be back.

Erin was very knowledgeable about all the furniture. She answered all our questions. Special shout out to Cory and Erin for giving us a GREAT deal on our Couch, Love Seat and Recliner.

We cross-shopped at a few furniture stores. JJ and Cory at Ashley went above and beyond to ensure we found what we needed for our living room furniture.

J.J. (Joyce) was friendly and helpful. She knew exactly what we needed - even better than we did! Communication and pricing were clear from the get go. We’re bound to shop at this store again!

JJ was phenomenal with my family. She took care of us like she would her own.

Wilton provided excellent service, was very knowledgeable, and enjoyable to work with!

Ian was great to work with and very helpful in the purchase of my new mattress.

Finally found a couch I am in love with. Thank you Erin Helton for all your help and making this so easy!!!

Cory Reyna was an absolute pleasure to work with! He could answer all of our questions and helped us picked the right furniture for our needs. Cory is great!

Mr. Cory Reyna was awesome! He helped us just as much as we needed, and showed a lot of kindness for our very excited daughter. Highly recommend Cory!

J.J. Was amazing in helping me and my daughter pick out our new living room furniture .

J.J did an amazing job, she really helped us when we were looking for a couch she is very sweet and is very enthusiastic about her job❤️

Cory was very helpful and informational!!!

Great experience

From literally the moment I walked in the store,l greeted and helped by Darryle and he was so helpful with answering questions and prices,promotions,and financing options. As I was coming to a decision,the manager Cory helped with coming up with the final price that was a fantastic deal and he gave me the best advice on which financing option worked best for me. He also hooked me up with an awesome warranty that will protect my purchase. He presented the benefits in such a way that it was a no brainer that it had to be added. I highly recommend visiting this location. Such a seamless,happy experience.

J.J. was extremely helpful in helping us search for new night stands. Unfortunately, the size and color co.bination we need was just not available at this time

JJ was very sweet and helpful! Highly recommend!!!! 💛🧡🩷

Cory helped me and my wife find a mattress and was very helpful. We will come back.

Cory Reyna was very informative and helped us find a mattress that we have been looking for. We did not feel any pressure during the sales process and we are very happy with our Tempurpedic mattress.

Ian was great! He moved furniture around for me and did not pressure me to buy.

Erin helped my wife and I tremendously during our visit today. Very professional, knowledgeable and courteous. She took time to explain the furniture questions we had about the tables and chairs we were thinking about purchasing. Her professionalism ,demeanor and patience is what made the sale today!! Much appreciated!

Darryle Jackson was a huge help when we came in to get furniture for a new house. We will definitely be returning for future purchases.

JJ was excellent!

JJ was so helpful directing me to what I was looking for!

Jj was amazing at helping us!!

Wilton did a great job!

The team at Ashley were awsome!!! John,Jess and Corry helped me find the best mattress for perfect price. Highly recommended👍

Excellent costumer service by Corey Reina

John was great! Very friendly & very efficient!

If you go we recommend getting JJ to help, she is amazing!

Wonderful experience looking for a couch for our basement/playroom area. Darryle was ready to greet us as soon as we walked in and was so great with our 4 year old too! Definitely will be back for future furniture needs!

Darryle was great to work with and gave me a great deal. I look forward to working with him in the future.

Thank you Miss J.J and Mr. Cory for taking the time to make sure we found the piece of furniture we were looking for at a very reasonable price. 100% satisfied customers

Erin Helton - personal, patient, and knows how to work a deal! Highly recommend!

Amazing customer service by sales rep Wilton so helpful truly made it an enjoyable buying experience with the help also of sales Rep Cory

Wilton and Cory provided an exceptional sales experience, they checked every box and made us a great deal on a very nice sectional couch! 10/10

Cory was amazing helping us find our couch today! He was very kind and knowledgeable and gave us the space to explore on our own while still being available for questions!

Wilton & Cory were amazing with my purchase. Very pleased!

Wonderful dealing with Wilton K

We had an amazing experience with J.J. Thank you Ashley's for keeping good quality furniture as well as employees!!!

Great service at Ashley from Cory Reyna.

Soledad w and wilton k were very helpful

Ask for Maddie Buttitta

I had a wonderful time shopping around the showroom floor with Joyce Jenkins. She was such a pleasure to work with today! If I ever need to purchase any future furniture pieces I’d be sure to return for her 🙏

Cory Reyna was super helpful

My mother and I was greeted by JJ, a saleswoman at Ashely’s. We appreciated her positivity and patience. She helped us every step of the way! She was very personable. Thank you JJ!

Me and My fiance were looking for a couch for our new apartment and Cory was the one who approached us he was friendly and knew what he was talking about would recommend asking for Cory when you come by!

cory was lovely to talk too! he was very helpful and explained everything very nicely to me and my fiance and really helped us out on finding a lovely couch for our new apartment! i highly recommend you speak to him when you come in! i look forward to more purchases here because of him!

JJ and Scott were very helpful in getting us the sectional we were looking for at a price that was comparable to online deals. Except we are getting white glove delivery and a 5 year warranty.

Nice experience. Wilt was very helpful.

Had a great experience at Ashley! Sales rep JJ and store manager Scott were amazing — they helped me choose the right furniture and gave me a great price. Excellent service and friendly team! Highly recommend.

Daryle was great! Very knowledgeable and helpful with all the questions I had about the materials and the hold up with animals.

Erin was an awesome salesperson! Thank you for your assistance.

Had been looking for a couch for awhile, and was surprised by how many options were here at Ashley’s! JJ found me looking around and helped me find what I was looking for. Excited to have our new couch delivered soon!

Tommy Manuel helped me and my mom out a tremendous amount today Corey (the manager) helped us also just want to give them both a huge thank you for helping us find not only a mattress but a couch and a recliner today!!! Also want to give Tommy a congratulations and a thank for letting us be his first sale here in Roanoke!!

Cory was fantastic. He knew exactly what we were wanting. Quick and efficient.

I had the best experience buying my first couch and a new mattress. Thomas M. was my salesman and Corey was the manager, these two men made our experience so smooth and even got a couple discounts:) Highly recommend Ashley Furniture

Cory was very helpful, he listened to our needs and took us to the perfect piece of furniture for us!

Great customer service

JJ and Scott were very helpful and knowledgeable.

Cory the manager is the man! Easy to work with and an absolute delight. This is why I keep coming back to Ashley!

Cory was very helpful! I get all my furniture here, always the best

This is my first time at Ashley. I always thought it was a very expensive place, but it has a lot of payment methods and totally affordable prices. We are still in the purchasing process, but I left very satisfied. J.J. was the one who assisted us and answered all our questions. We definitely want to come back.

What a great experience! Erin Helton was excellent. She was very helpful in showing us options, and knowing the features of different models, making a final selection a breeze. Thanks again, Erin!

Cory R is an amazing sales representative. I'm a big fan of Ashley's Furniture.

Cory R was amazing, he was able to fix several problems that we had, and I got a new chair.

SYD, JJ, CORY was great to work with. Offering great deals to customers needs.. I will continue to travel and shop Roanoke for my needs.

🛋️ Found my favorite couch at Wilton Sells Furniture I swear it was love at first sit 😍 Still on the hunt for the perfect bed though 👀 Also, someone check on Wilton… the Cowboys lost 😭💙🤠

Great experience. Thank you J.J. for all of your help and kindness.

J.J. was wonderful, and very helpful!

Cory was helpful kind and respectful thank you!

Cory was a wonderful salesman, was very knowledgeable and helpful. A beautiful showroom with great options and reasonable prices. So excited about our new furniture we purchased!

I would like to thank Cory, Erin, Scott, and Jessica for their patience, and knowledge concerning the Maylee bed frame. It took me 2 weeks to make up my mind to buy this bed. They made it a seamless transition! Highly recommend this team in Roanoke.

I had an excellent experience working with Cory at the Ashley Furniture store in Roanoke. He was professional, patient, and very knowledgeable about the products. He took the time to answer all my questions and made sure I found exactly what I was looking for. I truly appreciate his great customer service and would highly recommend him to anyone looking for quality furniture and a smooth shopping experience.

Corey was awesome! Super helpful, friendly, and patient while I picked out my furniture. Made the whole process easy and stress-free. Definitely recommend seeing Corey at Ashley Furniture in Roanoke, Va!

Thanks to Cory, Wilton and Soleia for all the help, we were able to find everything we needed for a great deal and the process was very easy and fast.

Cory and JJ were great

I enjoyed my experience with visiting the store today, J .J and Cory was very helpful. Thank you

Erin and Cory were great at helping us get the best deal on the furniture for our new home. If you are in the Roanoke area, please stop by and ask for them. They will help you get the best deal.

Erin and Cory were awesome helping us getting the best deal possible in furnishing our brand new home!

JJ did a wonderful job getting us set up with a new dining table and chairs! She was very thorough and helpful in explaining and showing us all of our options!

One week shy of three months to get the furniture I purchased when I was quoted 2-4 weeks. A partial delivery, a damaged item delivered and the only communication this entire time was initiated by myself. Scott Einarsson made his sale then abandoned the follow through entirely and he’s the one in charge of the Roanoke location. At no point during this experience was I notified that there was going to be an issue with the furniture or delivery. Only after multiple attempts could I find out what the problem was (always on their end) and if or when it would get resolved. Everything is finally fixed but I would not recommend dealing with this company period.

Cory was kind, super helpful, and gave us a great price on quality furniture. Highly recommend.

Wilton was incredibly helpful and knowledgeable about what they had on the showroom floor. He showed me all my options and I was able to find a beautiful new leather couch and loveseat.

JJ was awesome! She showed us everything that could be used as a tv console. When we asked for time and space to discuss the options, she gave us exactly what we asked for. She was knowledgeable, friendly, and quickly and thoroughly answer all our questions. I would definitely work the JJ again.

Erin really went above and beyond to help us find the perfect dining room set! She deserves all the praise!

JJ was great! She was very helpful, friendly and knowledgeable about everything! Went above and beyond to help my friend Kim get furniture.

Erin did an amazing job. She did everything to help us get what we need and wanted. Highly recommend checking her out over competitors. Will go to her for future.

Erin was great to work with and really made sure we were getting a good deal and what we wanted. Highly recommend checking them out over competitors in the area.

Wilton K. was awesome, we walked right in the door and he walked through every step of the way picking out a mattress. We were just coming to look, but wound up ordering a tempurpedic. The financing was super easy as well.

Joyce Jenkins (JJ) was very helpful and knowledgeable on the furniture and explained the construction. JJ filled out the paperwork quickly for processing and explained the services available from white glove service and delivery as well as available furniture protection.

J.J was super knowledgeable and helpful!

JJ was very kind and helpful!

Made a purchase on 18th of August 2025. Item was not in-stock, was told it would be about 4 weeks for delivery. Received a call saidb Headboard was damaged during shipping and they gave me an option to wait for full order or accept a partial order. I opted for ther partial, Which was everything but the headboard. October 1st, was Told it won't be til 22nd of October to receive my order for whic I paid CASH. No offer to compensate me for the inconvenience. Shop at your own risk, Ill never patronize this store again, nor will I recommend them to ANYONE.

Absolutely amazing care and devotion to helping me find exactly what i was looking for!! If you are shopping for furniture please go see JJ, you will be extremely happy you did!!! 😊

John W. was super helpful, friendly, and extremely knowledgable regarding our needs and questions. Superb!

John wagner was very helpful. Recommend going

JJ was delightful

JJ provided exceptional service and went above and beyond to make sure I was satisfied with my purchase. I will be back!

JJ helped me buy a great and comfortable couch! AND she gave me a deal! She was great and I will always be doing my business with her at Ashley Furniture -Kelly DiGenova

Erin was extremely helpful and knowledgeable. She answered all of our questions.

Erin was so great in helping us find the piece of furniture we needed! She was patient when we weren’t sure exactly what it was but ended up finding a better deal on a similar item that worked great for us and our budget. We appreciate her friendly customer service!

We had a wonderful experience at Ashley Furniture in Roanoke last weekend. J.J was amazing and really took her time to help us find everything we needed. Scott did an amazing job of getting everything to fit in our budget. Even Christie was patient with us in the finance end. All of them went above and beyond. Overall, I would highly recommend Ashley for your furniture needs.

Erin Helton walked through the store with us in search of our new family room furniture. She was very knowledgeable and made the purchase process seamless. We are currently waiting for the furniture to be delivered and can't wait to see how it looks in our space. Thank you Erin!!

Extremely helpful and very friendly! She took the time to answer ALL of our many questions and helped us pick out a beautiful new couch. Thanks Erin!

JJ was great! Very helpful for a young adult buying furniture for the first time.

JJ was great, friendly and helped us with exactly what we were looking for.

JJ was great! So outgoing and helpful.

Unacceptable Service and Discrimination I recently visited the Valley View Blvd location and had one of the most disappointing shopping experiences I’ve ever encountered. From the moment we walked in, not a single employee acknowledged us—no greeting, no offer of help, nothing. My boyfriend even asked a question out loud about an item while a nearby associate was within earshot, and instead of assisting, the employee literally turned and walked the other direction. Meanwhile, we watched multiple staff members eagerly attend to older customers as soon as they entered. The contrast in treatment was impossible to ignore and left us feeling completely dismissed and disrespected. Furniture shopping should feel welcoming and inclusive, but this visit was the opposite. We left without purchasing anything and will be taking our business elsewhere. Ashley Furniture should be aware that ignoring potential customers—especially while clearly prioritizing others—reflects terribly on the brand and is unacceptable.

Erin was really helpful and so sweet! My husband and I loved working with her!

JJ was very knowledgeable and helpful!!! Thank's JJ

John Wagner is the best!! I highly recommend him for all of your furniture needs.

Darryle was amazing! Lots of help and very knowledgeable!

Darryle. Was very helpful. We will definitely be using him again. Thank Darryle

JJ was excellent helping us find a furniture set for our den! She let us look around freely but would help whenever we needed it.

Nice place they have everything that you are looking for, JJ was so kind and helpful all the time since I walk in she was ready to help us.⭐️⭐️⭐️⭐️⭐️

JJ and Scott were amazing. They were able to find us exactly what we were looking for and within the budget we requested. They were very patient and answered all our questions. I would definitely recommend them

It is a large store, with plenty of household furniture, rugs, different accent pieces. My salesman was Scott, and he is very knowledgeable and friendly!

JJ and Scott were amazing to help me find the perfect couch. JJs knowledge of this business and the difference compared to competitors was very helpful in making this decision. Both are an asset to the company.

I really enjoyed my experience in your store. I was met by JJ and what a blessing she is. She directed me to the items I was interested in and helped me through the process of buying what I came into the store for. Then she called on Scott , he was so nice and helpful and made my dreams come by making the items on sale a better deal. These two worked to Make my purchases become a reality. Also Scott was a blessing. He was friendly and helpful. Just Like JJ did. I will be back to this store when I need additional furnishings. I will also recommend this store to my friends. I hope they are as lucky as I am, in getting knowledgeable salespeople like JJ and Scott.

Scott and JJ were very helpful! Walked in and JJ found us exactly what we needed!!! Ashley Furniture is always our first choice!

Wilton Kitt was extremely courteous to me and my mother as we purchased a couch. He helped us find the right one - and a table to go in front of it. Highly recommend his services - very kind, energetic and fun to talk to!

Had a wonderful experience buying a new mattress. Quick and hassle free. JJ was the best; she knows her stuff and was extremely personable without pressure. A pleasure to deal with. Thank you!

Great job Erin Helton!! She had patience while I decided which recliner rocker I wanted Thank you so much!!

We were met at the front by JJ! She was amazing and helped us find what we were looking for and helped with narrowing down a decision. She made sure we were getting the best deals and information to go along with anything we interested in!

JJ was very helpful and honest with us throughout our search for a sectional!

JJ did a great job assisting in picking out furniture; her attentiveness was much appreciated.

How does a company stay in business when they are unable to keep up with inventory? We waited at the warehouse to be told our item wasn't there. Everyone at the warehouse was super nice. Everyone at the retail store was super nice in helping us.

Most pleasant experience I’ve ever had buying furniture! She was so nice that my husband agreed to buy more than he had anticipated for me!! 😆🤣😆 Thank you JJ!!😉

JJ and Scott were fabulous! JJ entertained us all the while displaying her wide range of knowledge on everything. Scott helped with pairing colors while furniture around the store to make sure it all blended together and then helped sort the price for everything.

Erin did a wonderful job! Shopping for new furniture is much like shopping for a a car: you don't want to be hounded by a salesperson, but want them to be helpful when you need them. That was Erin. Not pushy, helpful, pleasant, and efficient. She moved a table across the showroom to see if it would match the item we were interested in. We ended up buying the table and the other item. We are pleased with our purchase and can't wait for it to be delivered. Ask for Erin when you shop.

Great experience with Scott. Very personable. Not overbearing.

Thank you so much JJ for your hospitality. Also, thank you for listening to our wants and what works for my family and me.

JJ listens!!! She’s the goat!!!

JJ was very helpful with our purchase for our guest bedroom… and Scott was very helpful for our master… would definitely recommend to anyone and would ask for them in the future.

JJ was more than helpful!! She went way out of her way to help us find something!! She was very nice!!!

J. J. And Scott - J. J. Was super considerate and knowledgable about the leather and the modular couch. She made sure I was satisfied and understood what the money included. I will be sure to shop at Ashley's again.

JJ was amazing! She helped me figure out exactly what I wanted for my dining room. She was professional, patient and super friendly!

JJ, our customer service rep was great showing us options for our modern wingback chair. We found the perfect replacement chair.

JJ and Scott were very helpful.

John Wagner did a fantastic job of providing us options for a very specific kitchen space and needs. Would highly recommend!

John was very helpful! He provided ideas, feedback and practical solutions for our furniture needs.

We were very impressed with the selection and service at Ashley. We purchased living room furniture today and J J was very helpful. She showed us several options and explained the steps for the purchase. We highly recommend Ashley.

JJ helped us find a beautiful sectional and bed. She helped guide us through the entire process and was super patient with our kids, who had to try out every piece of furniture in the store. Scott helped us as well, behind the scenes. Looking forward to a beautifully furnished first home. Thank you guys!

John, my sales guy and Christy were great. They both went above and beyond to help me when it came to the financing part. I'm satisfied with my purchase.

JJ is amazing! Helped me with my purchase and even saved me money!!! Christy and Jessica in the office, them girls are awesome!!! Thanks soo much.

JJ and Scott helped my husband I get more available credit for a bedroom suit so we could leave the store happy. We are so grateful for JJ and Scott for helping us out!

John was very knowledgeable and helpful!

JJ was great. Very helpful and not pushy with making a sale. She was so knowledgeable about the different styles and fabrics.

JJ was awesome

Scott was amazing. Very patient and fun to do business with. If you want someone to make you laugh while shopping his the right candidate

Isaac was very helpful without being pushy. I would gladly buy furniture from him again!

JJ was very informitive and very pleasant.

JJ was so kind and courteous! We will definitely be back to Ashley in the future!’

JJ helped us right away when we walked in, found a mattress and bed frame at a great deal. She was super nice! Thanks :D

John Wagner was a great help today on my purchase of a sofa and love seat. Very educated on the pieces and not a pushy salesman! Thanks big dawg!

John Wagner was really helpful. He let us browse without being over bearing. He helped get us a deal and explained to us all of the options.

We were looking to purchase a few new furniture pieces and had the pleasure of working with Erin. She was very kind and patient, answering all of our questions and even working through her lunch to help us out! I highly recommend stopping in and seeing her! We are happy with everything be bought.

Ask for Wilton- he was beyond helpful showing us what pieces would work best for us !

Worked with JJ and Scott! They were super helpful!

I'm glad that most people have a great experience at this store however, my wife and I didn't. Just moved here from Denver and looking for furniture for our new home. The salesman was just way too pushy for our tastes. Funny thing is, we really liked a set that we would've bought but we bolted out the door the first chance that our salesman had to help somebody else at that moment. It was just too much. Like trying different sofas and recliners out while he's bent over just staring out you. Nah man I'm good and this is ain't the 80's any more with all that pushy salesman tactics. We went to Grand Home Furnishings down the street instead.

J.J. deserves 5 stars due to how quickly she was able to get us the information that we needed to find the right chair for us! She knew the stock well and was never pushy, only passionate! We enjoyed working with her!

JJ was our saleswoman. She listened carefully to what we needed. She seemed genuinely interested in finding us what we wanted in a zero gravity recliner. She was informative, patient and friendly. JJ knew the stores inventory and knew where to find each recliner we wanted to try. She pointed out the features of each recliner and was honest in what she thought best. She did not rush us and allowed us to take our time in the decision making process. I would highly recommend JJ for any furniture needs and would definitely ask for her next time I come in.

I originally had given this place 5 stars because the customer service was excellent. I was told by the sales department that I would hear something soon from delivery to set up scheduling and that I was 3rd on a call list for delivery. I didn't hear anything on the first day so, I called today only to find out that I wasn't on any list.

J J was absolutely wonderful. She was patient, had good recommendations and I could not have asked for a better experience! Thank you!

We had a great experience with Isaac. He was helpful and professional.

Isaac was very knowledgeable and helpful. He was patient while we reviewed all of the available options. I would recommend working with Isaac.

JJ and Scott were wonderful to work with! JJ was very friendly and knowledgeable. She answered all our questions and made our decision a breeze. Her and Scott then made us a deal we couldn’t pass up! Highly recommend and will be back. Thanks!

JJ was awesome. She helped us with our two room selection and pieces that were on sale. Thanks

Isaac was exceptionally helpful and easy to work with. He made the whole buying experience pleasant and enjoyable!

Issac was really great with finding choices in our price range and making sure we understood stood how each plan would work! We will definitely be back to see him!

Isaac Cliff was so helpful! He explained the features and was helpful but not overbearing! Two chairs purchased!

JJ was most helpful and kind and knowledgeable of the products

Excellent customer service by Isaac C. Thank you for taking the time to be so helpful and informative.

Erin was kind, helpful, and efficient. We are excited to receive our new couches!

JJ is incredibly knowledgeable and a pleasure to work with. I highly recommend asking for her when you come in to visit.

Today we came to Ashley Furniture Store and was happy to meet a very nice and classy sales lady, JJ. She was happy to see us, we told her what we were interested in, and she took us there of what we asked for, a Couch and a Dinette Set. She was professional and explaining everything we needed to know and asked if we had any questions. An ANGEL BROUGTH US TOGETHER and his name is Steve who is looking down on us with a Smile

Stopped by store Sunday evening just to look around. Was greeted as I walked in and was asked if ther was something in mind I was looking for. I was looking for a new couch. Had a wonder lady by the name of Erin help me go thru the store showing me many options and styles of couches. Finally decided on the one I wanted along with a new matching recliner. From start to finish it was an amazing experience. 5 stars isn't enough on the amazing store and staff that helped me that day. Keep up the amazing work and will deff be back for more furniture/bed soon. Amazing job

We love JJ! She was so helpful helping us pick out the furniture for our living room. Definitely will be coming back for her help in the future!

Our visit to Ashley Furniture was unfortunately uncomfortable from the moment we walked in. We were immediately approached by a saleswoman who, despite our polite attempts to let her know we just wanted to browse, followed us around the entire time. We understand that sales are part of the job, but the constant hovering made it difficult to relax or get a real feel for the showroom. A little breathing room would’ve gone a long way in making the experience more enjoyable.

Came to Ashley to get a living room suit we were looking at online. JJ had helped us look around weeks prior and she was there once again when we came in. She was so helpful in looking up discounts and helping us find different pieces that matched the furniture. We were there for about an hour and she did not leave our side. She answered every question and each time we wanted to add a piece she was extremely helpful. We ended up finding everything we needed and she was so pleasant and easy to work with. It was a great experience and JJ did a fantastic job.

JJ was fantastic to work with. She’s very knowledgeable and friendly. One of those people who make you feel like you’ve known each other a long time. Scott, the manager was very helpful in getting us the price we needed. Overall, a really good experience.

JJ and Scott were easy to work with. I paid for my 2 chairs today and will pick them up Monday evening.

I’ve never stepped into a place and been immediately disgusted by how superficial it was inside.

John Wagner was incredibly helpful when we came in looking for furniture! He took his time and helped up make the best decision for our family. We were thinking of purchasing from VA Furniture Market but decided buying directly from Ashley was the best way to go!

We had a great experience working with Erin Helton at Ashley Furniture when purchasing our very FIRST bedroom set after 11 years of marriage. She was incredibly professional, respectful, and well-spoken — never pushy or overbearing. Erin carried herself with confidence, which made us feel comfortable right away. We appreciated her honesty and guidance, and we’re so happy with our purchase. Highly recommend asking for Erin Helton when you stop in!

Stopped in at Ashley's Furniture in Roanoke on Sunday (the 13th) and was greeted by the sweetest lady! Her names is JJ. She let us take our time and look around and gave us some great prices on some great furniture!

JJ was incredible and very helpful. I loved her energy and she answered all of our questions. I wish we could have gotten the perfect fit! We loved one of the couches, but one side was too long for our space. Unfortunately our living is very limited to what we can have. Thank you JJ!

Went in to look for a couch. Was greeted by JJ, told her we were looking for something with a reasonable budget, and that would fit in our apartment. She showed us many great couches, even a couch that is newer, which we loved and decided to buy.

Thanks to wilton kitt he was very helpful and knowledgeable we got the perfect chair. We will be back again

I went to Ashley’s today in search of a couch. J.J was an amazing help! She explained everything, showed me all the features and made it a smooth process. Great experience and customer service!

My husband and I had a great experience at Ashley’s Furniture. We want to say a special thank you to JJ who helped us find our perfect couch, and Scott, the manager, who gave us a great deal. If we could give more than 5 stars we would.

We appreciated that your sales rep 'JJ' gave us the freedom to look around on our own and was attentive enough to be right there when we had questions. She is also super friendly and obviously very knowledgeable!

Office girls and the salesman were fantastic. Unfortunately that's where the good stops. Waited a month on my mattress and then they couldn't even deliver it, in the 4 hour time frame I was given. Communication is just terrible. The delivery and management of this store is absolutely horrible, I will never purchase anything else from Ashley. Honestly someone should lose a job.... probably the manager, worst buying experience ever!

Matt at the Ashley Furniture was very helpful and accommodated us with our sectional and made sure it was exactly what we needed. We thank him for all his assistance.

Matt was a great help and very professional.

Great fast service from JJ. Scott helped us get it done today.

JJ was great!

We visited today and were assisted by Darryle, who was incredibly funny, helpful and an absolute joy to work with. He helped us pick out a new dining room set and told us some really great stories as well. It was a wonderful experience and we will definitely be back to have Darryle assist us with our next purchase.

JJ was wonderful. She helped us get everything we needed and was so friendly. It was a great experience working with her!

Darryle was very helpful in pointing me in the direction of the locations of similar items I was seeking. Additionally, I was in a rush to get something and he asked the store manager if I could purchase the floor model! It was quick and painless!!

Please go see Wilton. He is extremely nice and helpful!!! Thank you for your help!!

JJ was wonderful here!! So helpful and really worked to get us the chairs we wanted.

JJ was very helpful and informative Thanks JJ.

JJ helped real good in buying our mattress!!! She’s great!!!

Erin did a great job!!! She was kind, courteous, and willing to answer all of our questions. She is was a pleasure to deal with.

Great to work with!

Wanted a theater-seating 3-seat combo for my apartment. JJ was my sales lady and she was very knowledgeable, friendly and pleasant. Her Manager Scott approved the sale with a nice discount on the floor model. Very satisfied.

We had a wonderful experience at Ashley Furniture with JJ and Scott. They were friendly and knowledgeable. JJ listened to what we wanted and did not try to steer us in a different (more expensive)… direction. We found a beautiful sofa and felt comfortable that we were getting exceptional quality at a fair price. We will definitely shop here in the future.

Darryle great job

JJ and Scott were excellent help and were fast and efficient.

Darryle was wonderful to deal with from start to finish. He was so personable and very helpful when deciding on a new kitchen table. Highly recommend you seek him out when visiting Ashley Furniture!

JJ was wonderful to work with. Very helpful and knowledgeable of all products. Scott was also very helpful. They were very easy to work with.

JJ helped me

Had a great experience with JJ. She showed me exactly what I was looking for without trying to push into something I didn’t need or want. Will definitely be going back for some other things in the near future.

J.J. is the best. She was very helpful and showed us several great options.

Your manager and sales associate Joyce made my day!!! I thoroughly enjoyed meeting them and it was the most pleasant experience I have ever had purchasing new furniture! Now that is customer service and satisfaction. Thank you so much Manager Jeff and Joyce!

Darryle was extremely friendly and very straightforward with my wife and me. He genuinely cared and didn’t rush or pressure us not once. My wife and I both appreciate his help.

J.J. was awesome to work with. Helped us find the perfect Loveseat. With lumbar support. Thanks J.J. !!!!

JJ did a a great job helping us find the perfect furniture.

Darryle is awesome, he was very helpful and got is exactly what we wanted.

Darryle Jackson was our salesman and he was great! He answered all of our questions and helped us find the right couch for us at the right price!

Darryl was very helpful in assisting me and finding my furniture, even down to texting with me on different options.

Darryl was super friendly and helpful! Will definitely come back for future furniture needs!

Joyce was the absolute sweetest when I came in today to purchase my first queen mattress and bedframe/headboard set. I was nervous not know what to expect or what is need to buy for the full set. But Joyce instantly eased my mind, making finding a potential mattress set that would work best for me fun! She was very informative and helpful in finding the best deal for me as well! I look forward to coming back to working with her again!

The staff was extremely helpful. Scott was great!!!!!!

J.J. has been a pleasure to work with. We are new to the Roanoke area so not only has she been helpful with our sale but has been welcoming and shared with us places to go, things to do. We came for a coffee and end tables and feel like we are leaving with a new friend.

Scott was great !! Very knowledgeable and friendly ☺️

JJ was a very delightful and helpful salesperson. She spent several hours with us and helped us make our purchases.

Amazing service. Wilton was very friendly and helped me find the perfect furniture. Will come again.

Very friendly & not pushy. JJ was very nice & helpful.

I dealt with John Wagner and Alex the regional manager and these guys gave me more than I needed at great deals! Recommend!

JJ was very helpful, showing us furniture that fit our style and price range. She took time to listen, and we appreciated her help and warm hospitality.

Ashley Furniture in Roanoke has always been one of my favorites and I am pleased to say this has not changed. Originally I mistakenly went to their outlet store and a new salesperson named Syd encouraged me to look at their furniture. When I could not find what I liked I was kindly directed to a salesperson at Valley View’s Ashley who unfortunately was not there. However, I was greeted by Wilton Kitt when I came in the door and he assured me he would help find what I liked. He patiently showed me the products in the store and listened to what I did or didn’t like. He did not rush me to decide, make annoying faces, or check his watch during this time and when he didn’t have an answer to my questions, he checked with his manager. Then checked online and found the exact item I wanted. He said it could be delivered or I could pick it up but I wanted it shipped because shipping was free when you ordered it online. He then spoke with his manager and asked if this could be done and he came to speak with me. He said delivery guaranteed that my item would not be damaged and if there was damage I wouldn’t have to worry about packing it up and shipping it back. I really didn’t want to pay $200 for delivery but I asked if I purchased something else would it be the same fee and he said yes. So…I ended up buying more than I wanted, but I also realized that there white glove delivery saved me a lot of worries. Before I left, they told me to pick a gift from a table and I felt like a kid in a candy store! Thank you Wilton for your professionalism and kindness!

Wilton did a great job, very personable. Flexible and easy to work with.

Updated review on 10/02/2025 Sales experience remains the only good part of the entire process. Initial purchase 5/28/25 Erin H was very helpful, knowledgeable, and patient during our recent visit. She explained features, options and made relevant recommendations. She made the entire buying process very easy, relaxing and comfortable. Wife and I purchased a sectional and bedframe, purchase made under her name. HOWEVER, After our initial visit, everything since has been comically bad and incredibly disappointing, frustrating and depressing. After waiting 4 weeks for items to arrive to warehouse for delivery, we were added to the schedule for delivery. Our initial delivery of sectional and bedframe was cancelled (someone called out sick, we were notified morning of delivery), rescheduled, cancelled again (they mistakenly told us they could deliver on a Sunday), rescheduled, cancelled again (on same day of delivery a truck broke down and we were informed 4 hours into the day), rescheduled, and then finally delivered about a month in total later than the first appointment. -Bear in mind each time we had these deliveries scheduled, we had moved our existing couch outside in preparation for their arrival and had to drag everything back inside and setup the living room over again. Delivery arrived at 630 PM (much later than we were expecting). The delivery crew was professional, no issue with them, they were here for 2 hours in total. Multiple pieces arrived damaged and dirty, like they were dragged across a dirty floor, ottoman was the worst damaged and it was clear the damage happened BEFORE the item was wrapped in plastic (as it was unwrapped inside our home and damage immediately seen). The crew took pictures and advised us that manager would get informed and pieces would be replaced and we should hear from someone soon. -2 Weeks later, no communication. Unable to reach the warehouse, so I texted our sales rep who had her manager call me. He (Scott) stated that according the records he could access from the warehouse, NOTHING had yet been done regarding our replacement items (nothing ordered even), and immediately remedied the situation and got the items ordered for replacement and completed the refund paperwork for our delivery fee (due to the massive inconveniences we have experienced so far). -1 Month later, we finally get a call from the warehouse to setup delivery of our replacement pieces for the next saturday available. The friday before the delivery, they call and cancel on us again stating that one of the pieces didn't arrive yet. They said they would call reschedule when it arrived. -1 Month later, after not hearing from anyone about this 1 missing piece I called the warehouse during business hours, no answer, left a message to get an update. -1 Week later (9/26), nobody has called me back, I called Scott the store manager again and told him what was going on, he said we had been added to the call list a few days ago, and they had no gotten to us yet, warehouse has staffing problems, he emailed them directly to bump us up the call list. 1 Hour later someone called to schedule the delivery for this coming Saturday 10/4. -Today 10/2/25, the warehouse called and cancelled on us...Again. This is now the 5th time (in total) we have been cancelled on for delivery. Apparently, they will be short 2 drivers, so they are cancelling on a lot of people. We rescheduled for a weekday this time since Saturdays seem unlucky. Hoping for the best this time and that replacement pieces actually get delivered and are not also damaged. I cannot in good faith recommend buying anything from Ashley and expecting any kind of reasonable delivery or customer service after the fact. This has been an overall horrible experience and I will not be going here ever again. We have been incredibly accommodating to be here and ready for their delivery on 5 occasions now, but the same courtesy has not been extended from them.

Wonderful salesperson Erin H! Answered all my questions and helped me make the best decision for me. So excited to get my new furniture!!

Final update - from 1 star to 3 stars. Although we dealt with the situation we did, Ashley Management did finally reach out and we were able to work out a resolution. Thank you for the follow up. I’m editing this response from 5 star to 1. Although BUYING the mattress went fine - delivery was a nightmare. The delivery drivers refused to come down our driveway. My husband had to tell them to leave the damn mattress because we would have had no bed. We had to drag a three thousand dollar mattress down our driveway and set it up ourselves. When I reached out to them about the situation I was basically told oh well. I’ll never buy from them again. Horrible experience.

Darryle was amazing. Very helpful, no pressure! Great experience!

Today I purchased a gorgeous cream colored leather sofa. JJ was my associate, she was very kind and patient. I was not in love with the sectional I was thinking about buying initially. JJ continued to work with me and gave me some advice on color and mentioned how she was decorating her own home. It sounded gorgeous. She took me to see the sofa that she had purchased and it was exactly what I was looking for. JJ informed me about the protection plan and explained it in detail. She was very reassuring and made me feel good about the purchase. I can’t wait to get the sofa. Great job JJ!

John gave us Amazing experience and really good prices. Highly recommend Ashley Furniture

Had a great experience at Ashley Furniture in Roanke, Va. J.J was a great help and can't wait to get our new living room furniture. Thanks again J.J.

Scott was great!

The sales woman was to pushy so I didn't buy anything

Jj was super helpful, professional, and kind!

Quick and easy couch buying process because J.J. was so helpful and informative!

Darryle was great at helping us pick out furniture, and helping us get a great deal. He was wonderful!

Matt was so friendly and helpful! He moved furniture around the store for us so we could see what colors matched the best and gave great advise. I highly recommend Ashely furniture and ask for Matt!

Scott was very helpful with my purchase.

Nice place

Darryle was wonderful and such a great help right from the start. Friendly hello and listened to my needs and showed us what we needed and then backed off to let us talk it over. He made the sale because of his personality and knowledge.

JJ was very helpful to me picking out bedroom furniture

JJ was very helpful in helping me pick the furniture I needed for my bedrooms

We bought our very first couch today and had an amazing experience! John was very informative! He was hands on and used visuals to help us new appliance owners understand the ropes. He spent the time to go over the finances and to help my fiancé and I completely understand the billing and future steps to acquiring our new couch. If you plan on shopping at Ashley's, definitely seek out John!

Great salesman with a great attitude wonderful people person great experience recommend Wilton kidd. Customer service reps wonderful customer service great with people Tijuana G and Kiana B thank you all for the kindness

Terrible customer service! Did not receive furniture when it was stated. Even then, they did not bring it all

Went to “look” at a bed and ended up purchasing a bedroom suite and several items. JJ is our favorite sales person! She is personable and goes the extra mile to help. She’s extremely knowledgeable about furniture and accessories and shares what she knows. Scott is the manager of this store, and he makes it easy to get what you want. Prices are reasonable, and there is never any pressure—only a friendly and helpful attitude. We have purchased from both JJ and Scott in the past, and we’ll definitely go back to them with our future needs.

Matt was a great salesman aka bartender. Great patience with us as we had 2 little kids in tow. Very helpful with suggestions/options.

Erin was so awesome to work with. She made buying new furniture so easy and quick. She was able to answer all of our questions and was very knowledgeable about the products. I highly recommend working with her!

JJ was a great help! Very detail oriented and got us a sofa that we are very happy with. Thanks JJ!

Darryle helped us out a ton. Highly recommend coming to see him!

Darryle was a great salesmen with a great personality! He was patient to make sure we found exactly what we were looking for and we would definitely recommend him!

We were walking around the store and couldn’t find a couch for 45 minutes but John Wagner helped us find the perfect one in 5 minutes. Very happy with our purchase

Excellent service from Darryl!! Knowledge on the item bought was fantastic! Best experience!

J.J. Was very helpful and informative.

JJ was very helpful and went out of her way to make sure I would be completely satisfied in my selections. She was extremely knowledgeable and very friendly. I will definitely refer her to my friends and family!

My husband and I have been furniture shopping for weeks now and have been to countless stores and by the time I got to Ashley’s, I was done and exhausted and ready to give up! Tanner Melki met us at the door and greeted us and asked us what we were looking for, he led us to some options and I finally found the sectional I wanted but was still indecisive because of the material because we have 4 kids and 4 dogs and was worried about the material getting messed up, he then literally poured hot sauce on a piece of sample material which was the same material as the couch we liked and he then proceeded to show us how easy it was to clean, well that sold me!! Tanner was very friendly and customer service oriented, he was not pushy, and gave us plenty of time to talk between ourselves!! If you need some new furniture, definitely go to Ashely’s and ask for Tanner Melki!

JJ was very helpful and not push. Very knowledgeable of Ashley’s product line.

We went to Ashley looking for options for a new sectional for our home. We had already visited every warehouse and store in the area and hadn't found anything that we loved or worked for our needs. Thankfully, at Ashley, we were greeted by Scott who was above and beyond what we were expecting as far as customer service. Scott was honest, knowledgeable, and easy to work with. His candor was refreshing and the experience was incredibly easy. We were in and out in less than an hour. Scott made sure the pieces were available in our selected color, and to our surprise, had them all delivered to our home a week later. We were fully expecting to have to wait a couple of weeks for the pieces that weren't readily available. Incredible customer service. We love our sectional and could not be more pleased. We will 100% be returning to Ashley for our next furniture purchase and asking for Scott!

Clean & nicely set up store! Great customer service provided by Tanner M.— from inventory knowledge to help with selection for our space specifically, highly recommend their quality service & furniture to match.

J J is a very good sales person and professional loved the service..

Very good experience. J.J. was able to find us exactly what we were looking for. The prices were very fair.

JJ was great!! She was so friendly and knowledgeable, discussed our needs with us and made sure we got the best fit for our home.

The worst customer service ever. Furniture was supposed to be delivered in 2 to 4 weeks. 7 weeks later, the furniture is finally here and I have to wait 10 days to get it delivered. Now it's the day of delivery and nobody is shown up and when I call they tell me the truck is broken down but they didn't bother to call and telling anybody.

Apparently after waiting 3 weeks for my items to get delivered to the store. I also have to wait an entire extra week to get it delivered to my address which is about 10 miles away from the store. This is crazy.

Erin Helton was my sales associate. She was very knowledgeable about the furniture I was interested in and helped me with all my questions and find what I wanted

Darryle Jackson was wonderful, helpful, and very knowledgeable.

John Wagner gave us a really great experience highly recommended going to talk to him!

JJ was great to work with. Quick and easy experience buying our daughters bed.

Shopping with JJ: I went to Ashley Furniture store today. It was almost closing time, but I decided to take a look. I was rather distracted by my own thoughts regarding what I was looking for. I walked in and this woman (who I now know as JJ) met me at the door. She was so friendly that I wondered if we'd met before. She started chit chatting and before I knew it, we were engaged in a reciprocal conversation. I shared pictures of what I was looking for and we began shopping together! I was having fun and felt like I was shopping with a friend. JJ even complimented me on my taste in furniture and decor. She turned an ordinary time into an event! I found myself taking pictures in effort to match up with existing pieces. So often sales people annoy and distract me. Not JJ, she was shopping with me and she inspired me! I plan to return to Ashley Furniture and shop with JJ again. She too has good taste in furniture and decor! I put her card in my wallet with my money so I won't lose it! I'm definitely going back! Thank you JJ. for a pleasant shopping experience. See you soon.

J.J was very helpful and not overbearing. A delight to work with.

J.J. was wonderful! She really took great care to show us all of our options. She was so friendly & such a joy to work with. She's a gem!

From the moment that we stepped into Ashley‘s furniture, JJ greeted us with a smile and said “hi family“ she made my husband, my child and I all feel like family. Her customer service skills are over the top and we would love to do business with her again.

Erin was very attentive and showed me a good variety of beds. She answered all my questions, looking up information she didn't know. She gave me time to think over my options. Erin wrapped up the purchase quickly and I was out the door in about 15 min. Once I made my decision.

Erin Helton was very helpful. She answered all my questions , gave us time to look around and pointed us in the right direction taking in consideration what I was looking for. We got a nice sofa and bar stools. Ashley have a great selection of furniture.

Wilton is the best guy I’ve ever met!!!! He’s a 100/10 on being a person first salesman second. I will forever come looking for him on any furniture we will need in the future. Thank you so much Wilton!!!!!

Darryl Jackson was very professional and helped me with the purchase I needed. I will use him for future purchases.

J.J. and staff were BEYOND helpful and accomadating to me with my furniture needs and budget. Highly recommend Ashley!!

JJ was great! Very knowledgeable and very helpful! Highly recommend

We worked with J.J. and had the best experience! We were looking for a new bedroom set and ended up going with a beautiful mango wood set that she personally recommended. She was great to work with - very friendly, knowledgeable, and got us a great deal. We will definitely be back!

Walked in and met the wonderful JJ! She helped me pick out the perfect bedroom set and tv console. Was a joy to work with. Go see her!!

Wilson was very knowledgeable, helpful, and very friendly. Made the experience enjoyable.

Wilton was helpful, patient and great to work with. Very nice man.

Erin was very helpful and informative.

If you need a salesperson who is very friendly and professional ask for JJ. After a week of looking around we ended purchasing our new furniture from her. She explained everything about the purchase in a very detailed manner. We will definitely look her up next time.

Erin was a great help picking out our furniture. She wasn’t pushy, just answered our questions and made our purchase go smoothly and quickly.

We worked today with Wilton K. And had a very good experience! My husband and I are both very picky when it comes to choosing a mattress and he was very helpful and made sure we were completely satisfied with what we finally chose. Thank you so much!

We went looking for a couch and was greeted by J.J as we came in the door. She was absolutely wonderful! She was so sweet and so helpful and understanding of the style I was cooking for! She was so much fun and and I felt extremely comfortable around her. She matched my freak! I showed her a picture of the style I was looking for and she knew exactly what to show us. We will probably be back in and purchase it tomorrow, just needed some time to think about it. And there was absolutely no pressure at all from her. Lover her!!!

If you go to a Ashley store in roanoke go to the one on 5004 vally view Blvd. Ask for Erin Helton. She is amazing. She helped us get our new sofa bed couch. She interacted with our four year old an let her help in many different ways. Erin also talked with us about other things we asked about. She was a great help to us. We will definitely go back an see her if we need anything else. Thank you Erin.

JJ Jenkins was a pleasure to work with! Excellent customer service@

JJ was wonderful and.taking the time to show us around.

John Wagner was excellent to work with, he took his time to listen to us and then to show us what we were looking for. He was extremely friendly and informative and he even threw in a free flower with our purchase today. I highly recommend him!

Erin was absolutely knowledgeable, personable, and had great patience. Identified my needs and shared products that had great benefits. Thank you Erin!!

Ashley store was very friendly and warm in a professional setting. Our specialist, Erin, was very attentive and made sure to let us explore on our own while still being near and available for questions. Best part, she figured out the best prices in our desired add ons as well as a physical display for my visual mind. It was a great experience!

Erin was so helpful with our purchase, & she has continued to keep me updated as to the status of delivery. Wonderful customer service!

Scott was very helpful!

JJ was so helpful! Great experience!

Tanner Melki was extremely professional and was great to work with. He showed us all the options available to us and did not pressure us into anything else or buying the most expensive option available. We were in and out of the store in less than an hour! Thank you, Tanner! We will be back

JJ was very friendly and knowledgeable! When in the market to make a purchase we will return and ask for her.

Erin was amazing! So patience and did a great job explaining everything. Made the buying process so easy!

Very helpful and respectful fun experience in helping accounting ladies very respectful and helpful explained everything fully will recommend them and will be back Wilton, Asia andTijuana were awesome

JJ was great to work with. She was very helpful and knowledgeable.

John was very helpful and very friendly. He answered all of our questions. We didn’t plan on purchasing that day but he got us a deal that we couldn’t resist.

JJ was awesome and helped me find what I needed

Thank you Erin Helton for all of your help picking out the right lift chair/recliner!

Came in and spoke with sales rep JJ she was very sweet and helped us out and gave us a great deal on a piece of furniture

If I could give them no stars I would. Great customer service in-store but once you buy the furniture and want it delivered then that’s where your issue comes in, awful customer service then. First was told 2-3 weeks which turned into 5 weeks. Then we were rescheduled three times for delivery. Then the 3rd time they rescheduled the time from 11:30 to 2:30 to 12:30 to 3:30 who knows if it will even come at this point seeing as they did this on the second time as well which ended up with them canceling it. Literally can’t do anything about it but cancel order but we waited 5 weeks for a couch if I knew it was going to be this much trouble I would have went somewhere else.

My experience at Ashley Furniture was absolutely wonderful. Great service, extremely helpful. I could not have ask for anything better. Joyce Jenkins and Scott were awesome to deal with, made me feel very welcoming. Highly recommend!!!

Darryle J. was our sales associate, we were greeted at the door with a big smile and wonderful friendly service! Darryle made us feel welcomed, he was very funny and friendly! Really wonderful meeting him, nice human being!

I was very happy with the service that I got from Wilton Kitt He was awesome. I highly recommend anybody going in that store and working with him. I definitely will be back

Wilton Kitt is the BEST sales specialist I have EVER encountered - no pressure, and lots of laughs! Just the way it should be.

(Translated by Google) Excellent J.J. (Original) Exellent J.J

My wife and I just purchase two recliner chair from Ashley. Matt Cortez was the sales associate who helped us. He was very attentive and friendly. He also had a good idea of the inventory and showed us several options in what we were looking for, as it related to price-point, style and features. He was very open when discussing financing and warranty options. All in all, it was a very good shopping experience.

JJ was amazing to work with. She walked us around and shared with us enhancements about furniture that we would never know about. We ended up with a children’s bed set and living room furniture. She was honest and really took care of us. I’m sure we will be back once we get settled in our new home.

Absolutely wonderful experience purchasing from Ashley Furniture. Erin Helton was so friendly and knowledgeable about the products. I absolutely loved the experience. I highly recommend.

Absolutely phenomenal experience with our associate JJ! She took us right in and showed us which furniture fits our needs and budget. She made us feel so welcome and special, and made the final steps of the purchasing process easy. I would recommend her and will enjoy coming back to see her.

JJ was a pleasure to work with. She took the information we gave her about what we were looking for and helped us find the perfect sets for our home at reasonable prices! Her customer service and kindness is so rare these days, we enjoyed our easy pain free furniture purchase!

JJ was an incredible help today in finding a loveseat and sofa set for our family! We are grateful for her expertise and guidance as well as kind demeanor! Visit her for your next furniture purchase!

J.J was very helpful while my very indecisive friend took all day to make a decision on a new couch. She never pressured us and was so helpful and available the entire time. Would recommend her for all your furniture buying needs again and again! Next time I need to buy furniture, I will find J.J!

J.J was amazing and helpful through the process! She was very kind and answered all my questions.

Great experience…Told him what we were looking for…took us right to the set we ended up buying!! Knowledgeable about the furniture.

JJ is awesome, caring and helpful.

Awesome customer service 💯 🐐.

J.j was amazing at helping me find a dining room table set for my home ! She was very enthusiastic & helpful

I love my experience with JJ she was really helpful and I loved her personality she was so sweet and She was so amazing and very helpful.

Darryl worked with my daughter and helped her find a mattress. He did a wonderful job taking the time to meet her needs. Would recommend him to anyone! Thank you!

Darryle did a wonderful job helping me find a mattress. He went above and beyond to make sure my needs were meant. Thank you so much! Would definitely recommend him to anyone.

JJ was great to work with. She was knowledgeable, patient and worked hard to get us a great deal. We purchased living room furniture and they made everything so easy. This was our first time at Ashley and we had a great experience. So good, we actually came back the next day and bought a new bed. I would definitely recommend working with JJ!

JJ spent lots of time helping us finding the right couch that worked for us. We are very appreciative for the help

We had a wonderful experience with John W! After looking all over town, we went on Ashley and were sold. John was friendly and incredible to work with, listening to what we were looking for and providing great recommendations. We couldn't be happier with our experience & will be Ashley customers for life now thanks to John.

Very friendly She helped us to get what's we wanted I really appreciate her

Dakotah Toner , was a wonderful salesman, he was very informed about the lay out of the store, informed me of sales and DID NOT HOUND ME, he answered all my questions and was very help . I will be back again .

Never give up…. JJ listened to my needs and gave options. We looked around and didn’t find and anything but last minute JJ remembered one last option away in a corner. Sold and sold. Exactly what I needed. Great job JJ.

John Wagner was amazing to work with. Very personable and didn’t feel like he was trying to sell us something and really tried to help work with us. Will be working with him again in the future!

Wilton was wonderful to work with.

Great salesmen Scott really helped me

JJ aka Ms. Dolly. Your the best

Wilton Kitt was our sales associate and he was very helpful and informative when it came to helping us choose the right mattress!! Highly recommend!!

Darryle Jackson Was very helpful and kind great working with him.Thanks

I bought a couch with Darryle Jackson and had an amazing experience. He was extremely informative and helpful. Highly recommend him !

Many thanks to Tanner. He was most helpful to us. He directed us to the tables & we found what we were looking for. He wasn't pushy as alot of salesman are. We appreciated that. We also had a nice conversation with him. Thank you Tanner.

Tanner Melki was a great sales man very professional knew when to chime in conversations. Pleasant visit

J.J was very sweet and helpful (love her outfits too )

Dakotah was on point. Every question we asked, he had the answer without hesitation. He was courteous and explained financing options thoroughly without being pushy. We walked away with new living room furniture and a good overall experience.

Wilton was great from start to finish! Very helpful and so nice through the whole process. He didn’t care about all the walking and was very nice. Highly recommend him as a salesman!

Such a wonderful and hassle free experience! JJ was amazing! She was knowledgeable, attentive, compassionate and went above and beyond to make sure I got the best furniture for the best price. As soon as I walked in, she knew exactly what I needed! Next time I need new furniture, I will come see JJ and I’ll always recommend her to anyone who’s in need!

Tanner was great. We were multistage shopping as we are moving and he was fine with being just shoppers

Joyce Jenkins did a wonderful job! She was a joy to work with!

JJ has a great personality and so knowledgeable! I told her what my budget was and she got her manager and they made it happen. Great service! Will always look for her if I ever need anything else.

Wilson was very professional and personable and made our purchase very enjoyable. A+++

Darryle was fantastic. Very personable and knowledgeable and gave a fantastic deal. Will definitely deal with him again.

Wilton is awesome great guy and a joy to work with

J.J. was amazing to work with, she has a great attitude A++, listened to what I was looking for, and so kind and got me a great price. Does her job wonderfully she’s been with the company for over 10 years and it shows she’s a big asset. I’m beyond excited I met her I plan on working with her to furnish my whole home. She feels like a long lost relative . Go see her you’ll be happy you did!

JJ was very helpful and informative with our purchase.

Wilton was a great host and salesperson from the moment we walked through the door. Not pushy at all and listened fantastically.

Wilton was very helpful and knowledgeable! Highly suggest anyone go see him for any furniture needs.

JJ was very helpful and nice.

Scott was great! Very helpful, not pushy, gave us plenty of time to decide and options for what would work for us. Thanks!!

J.J. Was excellent to work with.

JJ helped us pick out a kitchen table and chairs for our new house. She was very kind and super helpful! We really enjoyed our time talking with her!

J.J was very helpful and passionate about her job. Her personality shines and lights up the room. Will be back and requesting her for further assistance.

JJ and Wilton took great care in helping my husband and I with making my vision for a new family room a realty. They took the time to listen and understand what we were looking for. Would diffenately come back to Ashley and request them for my next purchase.

Great service from the staff especially Jeff the manager and JJ.

Cory Reyna was excellent! He helped us find exactly what we needed.

Best furniture sales assistant we have ever had. Friendly, knowledgeable, and not pushy

Very over priced. No solid wood just particle/pressed board. Looks cheap like something you would order from Amazon.

JJ was a pleasure to work with

JJ was great and gave us all the options to help us make the best decision for us. Highly recommend working with her!!

Special shout out to Rodney at Ashley Outlet, Roanoke and Matt & Kiana at Ashley Homestore, Roanoke!! Thank you for making furniture shopping fun & easy! I loved all of your knowledge, professionalism and smiles!! Will definitely be seeing you all again!!

JJ was so helpful in helping us find a bed in our budget and even helped us navigate looking at other furniture.

Matt was excellent to work with. He took his time with us, very personable and knowledgeable. Would recommend Matt to anyone.

Amazing experience. Matt was great and will definitely send anyone looking for furniture needs.

We purchased a set of Liberty Recliners from Ashley. Ronnie Cox was very helpful in the process. We came back a few days later to finalize the purchase, and J.J.stepped in a took care of needs and wishes. The chairs got delivered several days later. The delivery team was little late, but explained the reasoning and assembly our units on site. We are really like our recliners. The Ashley Team was helpful, the pricing was reasonable.

Great experience with Wilton E. Kitt.

We had a great experience with Erin and Tiajuana today. Erin is new but was actually very knowledgeable about the products and what she didn’t know she found out for us. She was also very patient while we decided if there were other pieces we wanted.

Darryle Jackson was extremely helpful and accommodating! He really worked with us to get the deal that we requested. I highly recommend him! Please ask for Darryle when you come in.

Thank you for all your help today, Darryle!!! We will be back when we are ready to add to the house and send our friends to see you!!

It was my first time furniture shopping and we came here first, but all day I kept thinking about the couch, loveseat and ottoman that I had seen here. I am so thankful for JJ and her kindness and willingness to help us find the perfect fit while explaining everything so well! I can't wait for my furniture to come! I'd recommend JJ at this location to anyone looking for help buying furniture!

We had a fantastic experience working with JJ! Her fun, easygoing style made the process enjoyable, and her knowledge and passion for furniture sales really stood out. She took the time to understand our needs and helped us find exactly what we were looking for. Not to mention, her manager Scott was great—he tied everything together seamlessly and made sure everything worked out perfectly for us. Highly recommend this team for a stress-free and enjoyable shopping experience!

Ronnie was super helpful.

JJ was very helpful and kind.

J.J. was very friendly and helpful.

Excellent service! Highly recommend working with him.

We had the best, Darryle Jackson. Very knowledgable and helpful. My home office is going to look amazing!

Ronnie was great! Can't wait to get the new bedroom suit!

Darryle did a great job helping me with the purchase.

Came in for a bedroom set and mattress was helpful and didn’t make us feel pressured! Helped us find the perfect stuff! Definitely ask for Matt!

Matt was extremely helpful and great to deal with. Definitely was the best experience I have had with any large purchase.

Ronnie Cox was a pleasure to work with. And had the best since of humor. Top Notch

Matt, Wilton and Kiana helped my wife and I tremendously!

Wilton, Matt and Kiana were excellent in helping us get the couch and loveseat we wanted! Pleasure to work with and made the shopping and buying experience fun.

Ronnie was an excellent sales associate and got us a better deal on the furniture then anyone one in Lynchburg.

Hello I was recently at Ashley’s on valley view and I was helped by a great worker named Ronnie Cox so sweet and helpful if anyone goes ask for him he will take great care of you :)

Ronnie was fantastic. Informative, available for questions.

We stopped in to browse & met JJ. She was so wonderful in helping us look for the best fit for our place and budget. Thanks so much for your help JJ

J.J was very helpful! She let us feel comfortable trying to figure out which dinning set we desired and helped us pick the right one!

Darryle was very helpful finding our family the perfect couch for our home at a great price. Go see him for your furniture needs!

Our sales person was JJ. We enjoyed working with her very much. She is very knowledgeable and a pleasure to work with.

Darryl was a very helpful and patient with us in choosing our new recliner.

Ronnie was great to work with. We showed him pictures of stuff we liked (from other stores, but way overpriced) and he helped us find exactly what we wanted , and saved us money. No pressure and allowed us to look around and discuss without following us around like at other places. Highly recommend!

Ryan was very kind and patient, showing us all options and making sure we were getting exactly what we wanted. Smooth purchase process and setting up delivery. We would certainly come back for future furniture purchases

Had a great experience with JJ today at Ashley! She helped us find a beautiful dining room table. Very helpful and knowledgeable of all products!

My experience buying furniture with J. J. was delightful . She made my selection seamless and helped coordinate with my decor. She made me feel special. Her customer service is exemplary! I will be returning!

JJ was very friendly and knowledgeable. I will be back because of the great service.

JJ is a beautiful and a lovely lady who assisted me with my purchase here at Ashlee‘s. I want to thank her and Scott for their amazing assistance in my purchase to complete my new home.

Scott was great. Very helpful!

The Ashley Store in Roanoke, specifically the salesman Wilson, is dishonest. The would not honor their website pricing nor price match their partner vendors selling the same products for half the price. They have lost my business permanently. I can't imagine how many people they are ripping off by lying to them!

Darryl was absolutely wonderful to work with! I highly recommend working with him and shopping at Ashley Store on Valley View Boulevard!

Wilton and Tijuana were super helpful and made our furniture buying experience easy and enjoyable!

JJ was a rock star! We were looking for new furniture and found just what we needed with her help, guidance, and expertise. She was very patient with us, great to work with and made us feel like we were getting good value for our money 🤗

Tijuana was so AMAZING. She took her time to fully explain the process & made my purchase process so easy!

Thanks JJ for all your help and the ladies who stayed over to take care of the sell

Excellent service and very personable

JJ was absolutely so helpful! My boyfriend and I were just coming to look at couches, not too sure if we were even going to be able to buy one today. If it wasn’t for JJ going above and beyond for us, we wouldn’t have! But we walked out with the perfect couch for us!

John was fantastic!! He was so helpful and got us exactly what we wanted!!

Ronnie is the absolute best and helped in my decision for our beautiful couch!

We had an awesome experience. Ronnie is the best!

JJ was awesome and very attentive

Great customer service !

Matt was a great help! He took the time to show us various pieces and discuss all options! He was wonderful!!

Matt is great to work with highly recommend

Ronnie Cox was awesome. He listened to exactly what we were looking for and matched us with exactly what we needed for us and our fur babies.

Ronnie Cox was very helpful in listening what we were looking for in our living room and showing us exactly what we wanted and needed.

Wonderful experience with JJ today! Will be back to see her.

JJ was amazing in helping us decide on the perfect mattress!

JJ was exceptional and super helpful during the sale! She was very knowledgeable and wanted to give us the best customer service!

Ronnie Cox was very friendly and professional while helping us select new furniture. He worked with us to make sure we were fully satisfied with our purchase.

I ventured into the Valley View Mall Ashley Furniture Store twice this week. I purchased 4 chairs. Ronnie Cox, Ashley rep, assisted me both days. Ronnie made both my trips very enjoyable. Ronnie was personable and very knowledgeable. Ronnie is a valuable asset for Ashley. I will seek him out for future purchases and highly recommend him to anyone

Darryle Jackson was an amazing sales representative! He was informative, personable, and made sure that we left satisfied customers.

Matt, Rodney, and Scott are awesome. They worked with me on getting a great deal on bedroom furniture. They were very nice and didn’t push me into the sale. Thank you!!!

Darryle Jackson was amazing,helpful and professional

Great customer service, found exactly what we needed! Ronnie Cox was a great help!

JJ was the best very helpful!!

Mr Darryle Jackson at Ashley furniture was amazing and most helpful. We are very happy

JJ was very personable and quick to find the item we were looking for. Clean store.

JJ was fantastic and extremely personable. She helped me find a great chair for our nursery.

JJ took excellent care of us today! We have been all over town looking for a cherry king bed and she took us right to the perfect bed. Sold in 5 minutes!

Zack was wonderful to deal with.

We made a temper - pedic king bed purchase today with Matt and John.Kudos for - Matt’s friendly, professional ,and informative presentation ,with his wealth of knowledge made our decision seamless. He was patient and explained all in a fun easy manner.We came back to Ashley due to the well trained and experienced team members!!

Don't waste your time, go talk to Darrell and Scott!! Super friendly and helpful,very knowledgeable!

Highly recommend asking for Darryle to help you shop around and find everything you need! Super personable and not at all pushy.

JJ was very kind, understood our needs, and is willing to assist us for furnituring our new home.

JJ was very helpful. Very knowledgeable. She helped us pick a mattress & boxsprings.

JJ was the beat and very helpful.

JJ was fantastic! She was friendly, knowledgeable and very accommodating.

JJ helped us and she was wonderful. Explained every thing and was very friendly and knowledgeable. Let us take our time and never pushy. Great experience.

Wilton was a freaking phenomenal salesperson and Matt was amazing as well. Would definitely recommend.

Beautiful store decorated for the holidays. And Matt was awesome! Not pushy but knowledgeable!

Darryle was very helpful, kind and knowledgeable! Glad we dropped in and had him to help us.

JJ she was so kind y she was so helpful to us, she is a nice person it was a pleasure to meet her.

JJ was amazing!! she helped us pick out a great couch within our budget, and was super sweet to boot!

J.J. was awesome. Excellent knowledge and customer service. I recommend her to anyone.

Went in to look for a new sofa. I always liken going into a furniture store to a car dealership. The sales person is right there, kind of in your face. I realize they work on commission, but I also like to look and check out products without someone hovering the whole time. Also despite the sofa we liked being on sale in the store, it is on sale at the Ashley website on line for almost $600 less. I doubt the physical store will come down that much in price. Considering we also wanted an ottoman to match plus the warranty, I can add all that to the order on line and have it total the price just for the sofa alone at the store. I am a senior person living on my social security and savings. I have to be very careful about my spending, so these little things mean a great deal to me. I appreciate the physical stores so I can sit, feel and try out the products, but it makes it hard to do when the issues I mentioned happen.

Darryle show so much kindness and attention to us while shopping for our new home. We really enjoyed working with him..