Ashley Store Roanoke, VA

Darryle helped us out a ton. Highly recommend coming to see him!

Darryle was a great salesmen with a great personality! He was patient to make sure we found exactly what we were looking for and we would definitely recommend him!

We were walking around the store and couldn’t find a couch for 45 minutes but John Wagner helped us find the perfect one in 5 minutes. Very happy with our purchase

Excellent service from Darryl!! Knowledge on the item bought was fantastic! Best experience!

J.J. Was very helpful and informative.

JJ was very helpful and went out of her way to make sure I would be completely satisfied in my selections. She was extremely knowledgeable and very friendly. I will definitely refer her to my friends and family!

My husband and I have been furniture shopping for weeks now and have been to countless stores and by the time I got to Ashley’s, I was done and exhausted and ready to give up! Tanner Melki met us at the door and greeted us and asked us what we were looking for, he led us to some options and I finally found the sectional I wanted but was still indecisive because of the material because we have 4 kids and 4 dogs and was worried about the material getting messed up, he then literally poured hot sauce on a piece of sample material which was the same material as the couch we liked and he then proceeded to show us how easy it was to clean, well that sold me!! Tanner was very friendly and customer service oriented, he was not pushy, and gave us plenty of time to talk between ourselves!! If you need some new furniture, definitely go to Ashely’s and ask for Tanner Melki!

JJ was very helpful and not push. Very knowledgeable of Ashley’s product line.

We went to Ashley looking for options for a new sectional for our home. We had already visited every warehouse and store in the area and hadn't found anything that we loved or worked for our needs. Thankfully, at Ashley, we were greeted by Scott who was above and beyond what we were expecting as far as customer service. Scott was honest, knowledgeable, and easy to work with. His candor was refreshing and the experience was incredibly easy. We were in and out in less than an hour. Scott made sure the pieces were available in our selected color, and to our surprise, had them all delivered to our home a week later. We were fully expecting to have to wait a couple of weeks for the pieces that weren't readily available. Incredible customer service. We love our sectional and could not be more pleased. We will 100% be returning to Ashley for our next furniture purchase and asking for Scott!

Clean & nicely set up store! Great customer service provided by Tanner M.— from inventory knowledge to help with selection for our space specifically, highly recommend their quality service & furniture to match.

J J is a very good sales person and professional loved the service..

Very good experience. J.J. was able to find us exactly what we were looking for. The prices were very fair.

JJ was great!! She was so friendly and knowledgeable, discussed our needs with us and made sure we got the best fit for our home.

The worst customer service ever. Furniture was supposed to be delivered in 2 to 4 weeks. 7 weeks later, the furniture is finally here and I have to wait 10 days to get it delivered. Now it's the day of delivery and nobody is shown up and when I call they tell me the truck is broken down but they didn't bother to call and telling anybody.

Apparently after waiting 3 weeks for my items to get delivered to the store. I also have to wait an entire extra week to get it delivered to my address which is about 10 miles away from the store. This is crazy.

Erin Helton was my sales associate. She was very knowledgeable about the furniture I was interested in and helped me with all my questions and find what I wanted

Darryle Jackson was wonderful, helpful, and very knowledgeable.

John Wagner gave us a really great experience highly recommended going to talk to him!

JJ was great to work with. Quick and easy experience buying our daughters bed.

Shopping with JJ: I went to Ashley Furniture store today. It was almost closing time, but I decided to take a look. I was rather distracted by my own thoughts regarding what I was looking for. I walked in and this woman (who I now know as JJ) met me at the door. She was so friendly that I wondered if we'd met before. She started chit chatting and before I knew it, we were engaged in a reciprocal conversation. I shared pictures of what I was looking for and we began shopping together! I was having fun and felt like I was shopping with a friend. JJ even complimented me on my taste in furniture and decor. She turned an ordinary time into an event! I found myself taking pictures in effort to match up with existing pieces. So often sales people annoy and distract me. Not JJ, she was shopping with me and she inspired me! I plan to return to Ashley Furniture and shop with JJ again. She too has good taste in furniture and decor! I put her card in my wallet with my money so I won't lose it! I'm definitely going back! Thank you JJ. for a pleasant shopping experience. See you soon.

J.J was very helpful and not overbearing. A delight to work with.

J.J. was wonderful! She really took great care to show us all of our options. She was so friendly & such a joy to work with. She's a gem!

From the moment that we stepped into Ashley‘s furniture, JJ greeted us with a smile and said “hi family“ she made my husband, my child and I all feel like family. Her customer service skills are over the top and we would love to do business with her again.

Erin was very attentive and showed me a good variety of beds. She answered all my questions, looking up information she didn't know. She gave me time to think over my options. Erin wrapped up the purchase quickly and I was out the door in about 15 min. Once I made my decision.

Erin Helton was very helpful. She answered all my questions , gave us time to look around and pointed us in the right direction taking in consideration what I was looking for. We got a nice sofa and bar stools. Ashley have a great selection of furniture.

Wilton is the best guy I’ve ever met!!!! He’s a 100/10 on being a person first salesman second. I will forever come looking for him on any furniture we will need in the future. Thank you so much Wilton!!!!!

Darryl Jackson was very professional and helped me with the purchase I needed. I will use him for future purchases.

J.J. and staff were BEYOND helpful and accomadating to me with my furniture needs and budget. Highly recommend Ashley!!

JJ was great! Very knowledgeable and very helpful! Highly recommend

We worked with J.J. and had the best experience! We were looking for a new bedroom set and ended up going with a beautiful mango wood set that she personally recommended. She was great to work with - very friendly, knowledgeable, and got us a great deal. We will definitely be back!

Walked in and met the wonderful JJ! She helped me pick out the perfect bedroom set and tv console. Was a joy to work with. Go see her!!

Wilson was very knowledgeable, helpful, and very friendly. Made the experience enjoyable.

Wilton was helpful, patient and great to work with. Very nice man.

Erin was very helpful and informative.

If you need a salesperson who is very friendly and professional ask for JJ. After a week of looking around we ended purchasing our new furniture from her. She explained everything about the purchase in a very detailed manner. We will definitely look her up next time.

Erin was a great help picking out our furniture. She wasn’t pushy, just answered our questions and made our purchase go smoothly and quickly.

We worked today with Wilton K. And had a very good experience! My husband and I are both very picky when it comes to choosing a mattress and he was very helpful and made sure we were completely satisfied with what we finally chose. Thank you so much!

We went looking for a couch and was greeted by J.J as we came in the door. She was absolutely wonderful! She was so sweet and so helpful and understanding of the style I was cooking for! She was so much fun and and I felt extremely comfortable around her. She matched my freak! I showed her a picture of the style I was looking for and she knew exactly what to show us. We will probably be back in and purchase it tomorrow, just needed some time to think about it. And there was absolutely no pressure at all from her. Lover her!!!

If you go to a Ashley store in roanoke go to the one on 5004 vally view Blvd. Ask for Erin Helton. She is amazing. She helped us get our new sofa bed couch. She interacted with our four year old an let her help in many different ways. Erin also talked with us about other things we asked about. She was a great help to us. We will definitely go back an see her if we need anything else. Thank you Erin.

JJ Jenkins was a pleasure to work with! Excellent customer service@

JJ was wonderful and.taking the time to show us around.

John Wagner was excellent to work with, he took his time to listen to us and then to show us what we were looking for. He was extremely friendly and informative and he even threw in a free flower with our purchase today. I highly recommend him!

Erin was absolutely knowledgeable, personable, and had great patience. Identified my needs and shared products that had great benefits. Thank you Erin!!

Ashley store was very friendly and warm in a professional setting. Our specialist, Erin, was very attentive and made sure to let us explore on our own while still being near and available for questions. Best part, she figured out the best prices in our desired add ons as well as a physical display for my visual mind. It was a great experience!

Erin was so helpful with our purchase, & she has continued to keep me updated as to the status of delivery. Wonderful customer service!

Scott was very helpful!

JJ was so helpful! Great experience!

Tanner Melki was extremely professional and was great to work with. He showed us all the options available to us and did not pressure us into anything else or buying the most expensive option available. We were in and out of the store in less than an hour! Thank you, Tanner! We will be back

JJ was very friendly and knowledgeable! When in the market to make a purchase we will return and ask for her.

Erin was amazing! So patience and did a great job explaining everything. Made the buying process so easy!

Very helpful and respectful fun experience in helping accounting ladies very respectful and helpful explained everything fully will recommend them and will be back Wilton, Asia andTijuana were awesome

JJ was great to work with. She was very helpful and knowledgeable.

John was very helpful and very friendly. He answered all of our questions. We didn’t plan on purchasing that day but he got us a deal that we couldn’t resist.

JJ was awesome and helped me find what I needed

Thank you Erin Helton for all of your help picking out the right lift chair/recliner!

Came in and spoke with sales rep JJ she was very sweet and helped us out and gave us a great deal on a piece of furniture

If I could give them no stars I would. Great customer service in-store but once you buy the furniture and want it delivered then that’s where your issue comes in, awful customer service then. First was told 2-3 weeks which turned into 5 weeks. Then we were rescheduled three times for delivery. Then the 3rd time they rescheduled the time from 11:30 to 2:30 to 12:30 to 3:30 who knows if it will even come at this point seeing as they did this on the second time as well which ended up with them canceling it. Literally can’t do anything about it but cancel order but we waited 5 weeks for a couch if I knew it was going to be this much trouble I would have went somewhere else.

My experience at Ashley Furniture was absolutely wonderful. Great service, extremely helpful. I could not have ask for anything better. Joyce Jenkins and Scott were awesome to deal with, made me feel very welcoming. Highly recommend!!!

Darryle J. was our sales associate, we were greeted at the door with a big smile and wonderful friendly service! Darryle made us feel welcomed, he was very funny and friendly! Really wonderful meeting him, nice human being!

I was very happy with the service that I got from Wilton Kitt He was awesome. I highly recommend anybody going in that store and working with him. I definitely will be back

Wilton Kitt is the BEST sales specialist I have EVER encountered - no pressure, and lots of laughs! Just the way it should be.

(Translated by Google) Excellent J.J. (Original) Exellent J.J

My wife and I just purchase two recliner chair from Ashley. Matt Cortez was the sales associate who helped us. He was very attentive and friendly. He also had a good idea of the inventory and showed us several options in what we were looking for, as it related to price-point, style and features. He was very open when discussing financing and warranty options. All in all, it was a very good shopping experience.

JJ was amazing to work with. She walked us around and shared with us enhancements about furniture that we would never know about. We ended up with a children’s bed set and living room furniture. She was honest and really took care of us. I’m sure we will be back once we get settled in our new home.

Absolutely wonderful experience purchasing from Ashley Furniture. Erin Helton was so friendly and knowledgeable about the products. I absolutely loved the experience. I highly recommend.

Absolutely phenomenal experience with our associate JJ! She took us right in and showed us which furniture fits our needs and budget. She made us feel so welcome and special, and made the final steps of the purchasing process easy. I would recommend her and will enjoy coming back to see her.

JJ was a pleasure to work with. She took the information we gave her about what we were looking for and helped us find the perfect sets for our home at reasonable prices! Her customer service and kindness is so rare these days, we enjoyed our easy pain free furniture purchase!

JJ was an incredible help today in finding a loveseat and sofa set for our family! We are grateful for her expertise and guidance as well as kind demeanor! Visit her for your next furniture purchase!

J.J was very helpful while my very indecisive friend took all day to make a decision on a new couch. She never pressured us and was so helpful and available the entire time. Would recommend her for all your furniture buying needs again and again! Next time I need to buy furniture, I will find J.J!

J.J was amazing and helpful through the process! She was very kind and answered all my questions.

Great experience…Told him what we were looking for…took us right to the set we ended up buying!! Knowledgeable about the furniture.

JJ is awesome, caring and helpful.

Awesome customer service 💯 🐐.

J.j was amazing at helping me find a dining room table set for my home ! She was very enthusiastic & helpful

I love my experience with JJ she was really helpful and I loved her personality she was so sweet and She was so amazing and very helpful.

Darryl worked with my daughter and helped her find a mattress. He did a wonderful job taking the time to meet her needs. Would recommend him to anyone! Thank you!

Darryle did a wonderful job helping me find a mattress. He went above and beyond to make sure my needs were meant. Thank you so much! Would definitely recommend him to anyone.

JJ was great to work with. She was knowledgeable, patient and worked hard to get us a great deal. We purchased living room furniture and they made everything so easy. This was our first time at Ashley and we had a great experience. So good, we actually came back the next day and bought a new bed. I would definitely recommend working with JJ!

JJ spent lots of time helping us finding the right couch that worked for us. We are very appreciative for the help

We had a wonderful experience with John W! After looking all over town, we went on Ashley and were sold. John was friendly and incredible to work with, listening to what we were looking for and providing great recommendations. We couldn't be happier with our experience & will be Ashley customers for life now thanks to John.

Very friendly She helped us to get what's we wanted I really appreciate her

Dakotah Toner , was a wonderful salesman, he was very informed about the lay out of the store, informed me of sales and DID NOT HOUND ME, he answered all my questions and was very help . I will be back again .

Never give up…. JJ listened to my needs and gave options. We looked around and didn’t find and anything but last minute JJ remembered one last option away in a corner. Sold and sold. Exactly what I needed. Great job JJ.

John Wagner was amazing to work with. Very personable and didn’t feel like he was trying to sell us something and really tried to help work with us. Will be working with him again in the future!

Wilton was wonderful to work with.

Great salesmen Scott really helped me

JJ aka Ms. Dolly. Your the best

Wilton Kitt was our sales associate and he was very helpful and informative when it came to helping us choose the right mattress!! Highly recommend!!

Darryle Jackson Was very helpful and kind great working with him.Thanks

I bought a couch with Darryle Jackson and had an amazing experience. He was extremely informative and helpful. Highly recommend him !

Many thanks to Tanner. He was most helpful to us. He directed us to the tables & we found what we were looking for. He wasn't pushy as alot of salesman are. We appreciated that. We also had a nice conversation with him. Thank you Tanner.

Tanner Melki was a great sales man very professional knew when to chime in conversations. Pleasant visit

J.J was very sweet and helpful (love her outfits too )

Dakotah was on point. Every question we asked, he had the answer without hesitation. He was courteous and explained financing options thoroughly without being pushy. We walked away with new living room furniture and a good overall experience.

Wilton was great from start to finish! Very helpful and so nice through the whole process. He didn’t care about all the walking and was very nice. Highly recommend him as a salesman!

Such a wonderful and hassle free experience! JJ was amazing! She was knowledgeable, attentive, compassionate and went above and beyond to make sure I got the best furniture for the best price. As soon as I walked in, she knew exactly what I needed! Next time I need new furniture, I will come see JJ and I’ll always recommend her to anyone who’s in need!

Tanner was great. We were multistage shopping as we are moving and he was fine with being just shoppers

Joyce Jenkins did a wonderful job! She was a joy to work with!

JJ has a great personality and so knowledgeable! I told her what my budget was and she got her manager and they made it happen. Great service! Will always look for her if I ever need anything else.

Wilson was very professional and personable and made our purchase very enjoyable. A+++

Darryle was fantastic. Very personable and knowledgeable and gave a fantastic deal. Will definitely deal with him again.

Wilton is awesome great guy and a joy to work with

J.J. was amazing to work with, she has a great attitude A++, listened to what I was looking for, and so kind and got me a great price. Does her job wonderfully she’s been with the company for over 10 years and it shows she’s a big asset. I’m beyond excited I met her I plan on working with her to furnish my whole home. She feels like a long lost relative . Go see her you’ll be happy you did!

JJ was very helpful and informative with our purchase.

Wilton was a great host and salesperson from the moment we walked through the door. Not pushy at all and listened fantastically.

Wilton was very helpful and knowledgeable! Highly suggest anyone go see him for any furniture needs.

JJ was very helpful and nice.

Scott was great! Very helpful, not pushy, gave us plenty of time to decide and options for what would work for us. Thanks!!

J.J. Was excellent to work with.

JJ helped us pick out a kitchen table and chairs for our new house. She was very kind and super helpful! We really enjoyed our time talking with her!

J.J was very helpful and passionate about her job. Her personality shines and lights up the room. Will be back and requesting her for further assistance.

JJ and Wilton took great care in helping my husband and I with making my vision for a new family room a realty. They took the time to listen and understand what we were looking for. Would diffenately come back to Ashley and request them for my next purchase.

Great service from the staff especially Jeff the manager and JJ.

Erin was great to work with. She was extremely patient as my wife and I picked out our new furniture. She was able to answer every question we had and made the entire process fun.

Best furniture sales assistant we have ever had. Friendly, knowledgeable, and not pushy

Very over priced. No solid wood just particle/pressed board. Looks cheap like something you would order from Amazon.

JJ was a pleasure to work with

JJ was great and gave us all the options to help us make the best decision for us. Highly recommend working with her!!

Special shout out to Rodney at Ashley Outlet, Roanoke and Matt & Kiana at Ashley Homestore, Roanoke!! Thank you for making furniture shopping fun & easy! I loved all of your knowledge, professionalism and smiles!! Will definitely be seeing you all again!!

JJ did awesome!

JJ was so helpful in helping us find a bed in our budget and even helped us navigate looking at other furniture.

Matt was excellent to work with. He took his time with us, very personable and knowledgeable. Would recommend Matt to anyone.

Amazing experience. Matt was great and will definitely send anyone looking for furniture needs.

We purchased a set of Liberty Recliners from Ashley. Ronnie Cox was very helpful in the process. We came back a few days later to finalize the purchase, and J.J.stepped in a took care of needs and wishes. The chairs got delivered several days later. The delivery team was little late, but explained the reasoning and assembly our units on site. We are really like our recliners. The Ashley Team was helpful, the pricing was reasonable.

Great experience with Wilton E. Kitt.

We had a great experience with Erin and Tiajuana today. Erin is new but was actually very knowledgeable about the products and what she didn’t know she found out for us. She was also very patient while we decided if there were other pieces we wanted.

Darryle Jackson was extremely helpful and accommodating! He really worked with us to get the deal that we requested. I highly recommend him! Please ask for Darryle when you come in.

Thank you for all your help today, Darryle!!! We will be back when we are ready to add to the house and send our friends to see you!!

It was my first time furniture shopping and we came here first, but all day I kept thinking about the couch, loveseat and ottoman that I had seen here. I am so thankful for JJ and her kindness and willingness to help us find the perfect fit while explaining everything so well! I can't wait for my furniture to come! I'd recommend JJ at this location to anyone looking for help buying furniture!

We had a fantastic experience working with JJ! Her fun, easygoing style made the process enjoyable, and her knowledge and passion for furniture sales really stood out. She took the time to understand our needs and helped us find exactly what we were looking for. Not to mention, her manager Scott was great—he tied everything together seamlessly and made sure everything worked out perfectly for us. Highly recommend this team for a stress-free and enjoyable shopping experience!

Ronnie was super helpful.

JJ was very helpful and kind.

J.J. was very friendly and helpful.

Excellent service! Highly recommend working with him.

We had the best, Darryle Jackson. Very knowledgable and helpful. My home office is going to look amazing!

Ronnie was great! Can't wait to get the new bedroom suit!

Darryle did a great job helping me with the purchase.

Came in for a bedroom set and mattress was helpful and didn’t make us feel pressured! Helped us find the perfect stuff! Definitely ask for Matt!

Matt was extremely helpful and great to deal with. Definitely was the best experience I have had with any large purchase.

Ronnie Cox was a pleasure to work with. And had the best since of humor. Top Notch

Matt, Wilton and Kiana helped my wife and I tremendously!

Wilton, Matt and Kiana were excellent in helping us get the couch and loveseat we wanted! Pleasure to work with and made the shopping and buying experience fun.

Ronnie was an excellent sales associate and got us a better deal on the furniture then anyone one in Lynchburg.

Hello I was recently at Ashley’s on valley view and I was helped by a great worker named Ronnie Cox so sweet and helpful if anyone goes ask for him he will take great care of you :)

Ronnie was fantastic. Informative, available for questions.

We stopped in to browse & met JJ. She was so wonderful in helping us look for the best fit for our place and budget. Thanks so much for your help JJ

J.J was very helpful! She let us feel comfortable trying to figure out which dinning set we desired and helped us pick the right one!

Darryle was very helpful finding our family the perfect couch for our home at a great price. Go see him for your furniture needs!

Our sales person was JJ. We enjoyed working with her very much. She is very knowledgeable and a pleasure to work with.

Darryl was a very helpful and patient with us in choosing our new recliner.

Ronnie was great to work with. We showed him pictures of stuff we liked (from other stores, but way overpriced) and he helped us find exactly what we wanted , and saved us money. No pressure and allowed us to look around and discuss without following us around like at other places. Highly recommend!

Ryan was very kind and patient, showing us all options and making sure we were getting exactly what we wanted. Smooth purchase process and setting up delivery. We would certainly come back for future furniture purchases

Had a great experience with JJ today at Ashley! She helped us find a beautiful dining room table. Very helpful and knowledgeable of all products!

My experience buying furniture with J. J. was delightful . She made my selection seamless and helped coordinate with my decor. She made me feel special. Her customer service is exemplary! I will be returning!

JJ was very friendly and knowledgeable. I will be back because of the great service.

JJ is a beautiful and a lovely lady who assisted me with my purchase here at Ashlee‘s. I want to thank her and Scott for their amazing assistance in my purchase to complete my new home.

Scott was great. Very helpful!

The Ashley Store in Roanoke, specifically the salesman Wilson, is dishonest. The would not honor their website pricing nor price match their partner vendors selling the same products for half the price. They have lost my business permanently. I can't imagine how many people they are ripping off by lying to them!

Darryl was absolutely wonderful to work with! I highly recommend working with him and shopping at Ashley Store on Valley View Boulevard!

Wilton and Tijuana were super helpful and made our furniture buying experience easy and enjoyable!

JJ was a rock star! We were looking for new furniture and found just what we needed with her help, guidance, and expertise. She was very patient with us, great to work with and made us feel like we were getting good value for our money 🤗

Tijuana was so AMAZING. She took her time to fully explain the process & made my purchase process so easy!

Thanks JJ for all your help and the ladies who stayed over to take care of the sell

Wilton K, was very professional and his knowledge of the product we were looking for was spot on and helped us in every way he could. Was a real pleasure. Will ask for him again.

Excellent service and very personable

JJ was absolutely so helpful! My boyfriend and I were just coming to look at couches, not too sure if we were even going to be able to buy one today. If it wasn’t for JJ going above and beyond for us, we wouldn’t have! But we walked out with the perfect couch for us!

John was fantastic!! He was so helpful and got us exactly what we wanted!!

Ronnie is the absolute best and helped in my decision for our beautiful couch!

We had an awesome experience. Ronnie is the best!

JJ was awesome and very attentive

Great customer service !

Matt was a great help! He took the time to show us various pieces and discuss all options! He was wonderful!!

Matt is great to work with highly recommend

Ronnie Cox was awesome. He listened to exactly what we were looking for and matched us with exactly what we needed for us and our fur babies.

Ronnie Cox was very helpful in listening what we were looking for in our living room and showing us exactly what we wanted and needed.

Wonderful experience with JJ today! Will be back to see her.

JJ was amazing in helping us decide on the perfect mattress!

JJ was exceptional and super helpful during the sale! She was very knowledgeable and wanted to give us the best customer service!

Ronnie Cox was very friendly and professional while helping us select new furniture. He worked with us to make sure we were fully satisfied with our purchase.

I ventured into the Valley View Mall Ashley Furniture Store twice this week. I purchased 4 chairs. Ronnie Cox, Ashley rep, assisted me both days. Ronnie made both my trips very enjoyable. Ronnie was personable and very knowledgeable. Ronnie is a valuable asset for Ashley. I will seek him out for future purchases and highly recommend him to anyone

Darryle Jackson was an amazing sales representative! He was informative, personable, and made sure that we left satisfied customers.

Matt, Rodney, and Scott are awesome. They worked with me on getting a great deal on bedroom furniture. They were very nice and didn’t push me into the sale. Thank you!!!

Darryle Jackson was amazing,helpful and professional

Great customer service, found exactly what we needed! Ronnie Cox was a great help!

JJ was the best very helpful!!

Mr Darryle Jackson at Ashley furniture was amazing and most helpful. We are very happy

JJ was very personable and quick to find the item we were looking for. Clean store.

JJ was fantastic and extremely personable. She helped me find a great chair for our nursery.

JJ took excellent care of us today! We have been all over town looking for a cherry king bed and she took us right to the perfect bed. Sold in 5 minutes!

Zack was wonderful to deal with.

We made a temper - pedic king bed purchase today with Matt and John.Kudos for - Matt’s friendly, professional ,and informative presentation ,with his wealth of knowledge made our decision seamless. He was patient and explained all in a fun easy manner.We came back to Ashley due to the well trained and experienced team members!!

Don't waste your time, go talk to Darrell and Scott!! Super friendly and helpful,very knowledgeable!

Highly recommend asking for Darryle to help you shop around and find everything you need! Super personable and not at all pushy.

JJ was very kind, understood our needs, and is willing to assist us for furnituring our new home.

JJ was very helpful. Very knowledgeable. She helped us pick a mattress & boxsprings.

JJ was the beat and very helpful.

JJ was fantastic! She was friendly, knowledgeable and very accommodating.

JJ helped us and she was wonderful. Explained every thing and was very friendly and knowledgeable. Let us take our time and never pushy. Great experience.

Wilton was a freaking phenomenal salesperson and Matt was amazing as well. Would definitely recommend.

Beautiful store decorated for the holidays. And Matt was awesome! Not pushy but knowledgeable!

Darryle was very helpful, kind and knowledgeable! Glad we dropped in and had him to help us.

JJ she was so kind y she was so helpful to us, she is a nice person it was a pleasure to meet her.

JJ was amazing!! she helped us pick out a great couch within our budget, and was super sweet to boot!

J.J. was awesome. Excellent knowledge and customer service. I recommend her to anyone.

Went in to look for a new sofa. I always liken going into a furniture store to a car dealership. The sales person is right there, kind of in your face. I realize they work on commission, but I also like to look and check out products without someone hovering the whole time. Also despite the sofa we liked being on sale in the store, it is on sale at the Ashley website on line for almost $600 less. I doubt the physical store will come down that much in price. Considering we also wanted an ottoman to match plus the warranty, I can add all that to the order on line and have it total the price just for the sofa alone at the store. I am a senior person living on my social security and savings. I have to be very careful about my spending, so these little things mean a great deal to me. I appreciate the physical stores so I can sit, feel and try out the products, but it makes it hard to do when the issues I mentioned happen.

Darryle show so much kindness and attention to us while shopping for our new home. We really enjoyed working with him..

Great experience. Darryle was fantastic.

My wife and I had the best experience with J.J on buying a new bed-set and mattress. I would recommend J.J to all of our friends and family. JJ was knowledgeable as well as friendly throughout our visit at Ashley’s furniture.

J.J., our sales associate was incredible!! She was very knowledgeable, extremely personable, and so intuitive to our needs. She helped guide us to the perfect bedroom set and mattress that was right on point with both our style and budget. She made sure we got the best deal for our money. J.J, thanks so much! You are truly amazing!!! Expect to see us again for future purchases.

JJ was an excellent resource when searching for a new bedroom suite for our daughter. She met all of our needs and answered all of our questions. We will be back and will request to work with her again. Thank you!

J.J was very helpful, extremely nice, and caring. If I ever need any furniture, or if any friends need furniture, I’d definitely come back to see her!

Scott was great!

Darryle was attentive and full of all of the information I needed. I’m very happy with my buying experience with him.

Scott was great to work with.

Great selection, excellent customer service!! Thank you so much to JJ for all of your help!!

JJ was beyond excellent! So welcoming and knowledgeable while making us feel comfortable enough to take our time and make the right decision

Jj helped us find the prefect couch and dinning table. Quick service and answered all our questions.

Change my rating and changed my mind after I figured out they have wonderful service and people to greet you to get a sale Tell you one thing and do another I purchased furniture on November the 14th here it is now December the 4th and still no furniture so I decided to go elsewhere to purchase furniture that delivered the next day and call and cancel my order well that was fine and dandy until I had to pay a restocking fee for furniture that I never received or for seeing coming in the near future then they proceeded to call to try to schedule a delivery date then just because I was scheduled a delivery date that the furniture was still in the warehouse and there would still be more wait time ridiculous customer services horrible as well I would not purchase from here whatever happened to good customer service store manager was unhelpful as well offered to give me different kind of furniture that still had to be delivered which was more wait time unbelievable

Ryan was great to work with on our living room furniture purchase. No pressure at all and quick and efficient with the check out process.

Darryle Jackson helped me to get my first apartment furnished. He was very knowledgeable about his stock. All-around very friendly and helpful!

Scott was awesome!

Terrific sales Lady. Great character. I will shop again with JJ.

Hello there, My Husband and I were so Thankful for coming to Ashley Furniture! Soon as we walked in Ms. JJ greeted us with such a warm Welcome! Once we decided upon what we wanted she took it from there with Awesome Service! She Super Sweet and Very Helpful with Serving Us!!!

J.J was very helpful she communicated with me and my fiancé very well we’re looking to do more business with her thank you for having a amazing employee

We went to Ashley’s in Roanoke today and from the moment we walked in we had a lovely man named Wilton great us and help us out the entire time. He took the time to explain everything to us and was patient as we roamed around. He was so funny and endearing we truly felt as if we were talking to a friend not a salesman. He even showed us pictures of him family which was so cute. On top of that we also had a lovely man named Darell making us laugh every time we walked past him. This has been the nicest experience my family and I have had in a long time. We are beyond happy with this experience. We will definitely be coming back!!!

He was truly remarkable, and our shared name is merely a coincidence that adds to his greatness.

Dakota was excellent and answered every question we had. Highly recommend

Darryle was very helpful and a pleasure to work with.

JJ was so extremely helpful this afternoon! She’s a keeper!

Worked with sales rep, JJ, to select a new bed. JJ was super friendly and very knowledgeable about the selection Ashley provided. JJ took the time to explain the current state of the art in bedding and we ultimately settled on a new Tempur-Pedic mattress and base. The irony is I went into the store trying to avoid the Tempur-Pedic because I didn't think I wanted a memory foam style mattress. JJ's deep knowledge of the product line and demonstration of the product line convinced us. After shopping a few other stores, we returned to Ashley to make the purchase. Ashley's pricing was the same as purchasing directly from the manufacturer, and their financing terms sealed the deal. Store manager, Matt, was very helpful in getting paperwork processed and the entire experience was a pleasure. I would recommend Ashley Furniture and JJ to anyone in search of new home decor and furnishings.

Scott Einarrsson was terrific...

Wilton is the best sales person i have ever delt with at a furniture store or really anywhere. I highly recommend anyone to come by and shop...

Scott is a tremendously nice and helpful young man!! Helped me pick the perfect chair and it looks perfect in our room. Thank you!!!

I got bribed :(

Matt was wonderful to work with, highly recommend!!!

JJ did an awesome job helping my husband and I to find the couch for our awkwardly arranged living room. She took the color pallet of the room into account as well as the custom measurements. She found the perfect modular design for us and gave us a great deal on the final price as well!

JJ was an outstanding salesperson! Attentive, helpful and friendly. Explained the process thoroughly from sale to delivery. True asset to the store in Roanoke.

Went in to buy a mattress, with the help of Matt Crotes at valley view store i left with what I needed and a smile. Matt is awesome.

Matt Cortes at valley view is awesome to deal with he was very helpful with everything. Lots of knowledge for a young man, great since of humor. Great guy all around.

JJ was a great help! :) very knowledgable and excited to help us!

JJ is amazing! She helped us with size and texture for a sofa and was so personable! Thank you JJ!

We had a great experience. Our regular sales person was out sick. He had helped us greatly earlier this year, but JJ helped us with our current purchase and made everything easy for us. She seems very interested us and what we needed. I'll definity be back for more furniture if needed.

JJ was absolutely amazing! Very sweet and helpful. Highly recommend seeing her for any and all of the ur furniture needs!

We stopped in to the Ashley Store looking for a new mattress and furniture. Matt promptly greeted us and was really great at answering the questions we had. He provided a lot of helpful information that assisted us in our mattress selection. He was incredibly friendly and made the overall experience very enjoyable.

Joyce Jenkins was the best!! Very attentive to our needs and super friendly!!

JJ was a lot of help. Delivery team was courteous, quick, and kind. Great team.

JJ was fantastic. Very valuable member of your team.

JJ was outstanding assisting us in getting a table for our daughter. Great experience all around!

Scott was fantastic. Really helped me out

JJ was so helpful and pleasant.

JJ helped me thanks so much!

JJ was wonderful to work with. Appreciate such good attention she gave us

Darryle Jackson was wonderful!!!! He showed us all we want and helped us get the best matters! Ask for Darryle when you come to Ashley!

Very pleasant experience buying furniture today. Joyce was great

JJ was great she was right there with me the whole time explaining everything to me so pleasant and very helpful

JJ was so helpful and worked so hard to get me everything I wanted for my new home!!

N n Scott helped us find the furniture we been looking for n worked with on pricing it was an enjoyable experience very nice people

JJ was wonderful. She was efficient and sweet and did a great job of listening to our wants and needs and finding the best option for us.

JJ made our day! She listened to our needs and helped us find the perfect living room furniture. We told her we were going to check a few other places and she was quite understanding. Less than two hours later we were back. As soon as she saw us her face lit up and she went right to work for us! JJ is not your typical high pressure salesperson. She is friendly, helpful and patient. The next time we need furniture our first stop will be here at Ashley and JJ will be our salesperson.

JJ was extremely helpful with a our new furniture purchase. She was able to work with my family's timeline for purchase and make a deal that was comfortable for us. I would recommend coming in to see some of the deals and what kind of cool looking furniture they can help you with.

Matt was fantastic. Very professional and informative. We felt very comfortable with him and he won us over with how he wanted what was best for us. Will definitely be back

if you come here shop with CASON!!!! He is amazing and always eager to help

It was wonderful working with JJ in picking out our new living room furniture We'll be back for all our future needs!

Loved the customer service and selection!! My only qualm was the music. I came in a few times while trying to decide on my selection but the music was a distraction. The same songs played and were honestly annoying. Please change it up. There is a such thing as TOO MUCH country music.

JJ was patient with me as I figured out what I needed. She is a great salesperson and you are lucky to have her representing your company.

Had excellent assistance in picking out a recliner for our tv room in basement. J.J. Was very friendly and helpful and knowledgeable about various recliners, their advantages and options.

Team was amazing! Scott was attentive and gave wonderful recommendations. Highly recommend. Thanks team! We will return soon.

Great power reclining sofas! Scott was so helpful and accommodating - we'd highly recommend working with Scott with what you're looking for!

JJ, was great to work with and knowledgeable, professional and nice. Helped us pick out the perfect furniture.

Darryle was absolutely great to work with. Very enjoyable experience, will definitely recommend to all of our friends

JJ was awesome! She listened to what we needed and helped us find a furniture set even better than we expected for our price range. Super excited for the comfy set to arrive. :)

Ryan C was amazing helping getting the right sofa for our needs

We paid a deposit on a bedroom set in August. We were told it would be ready in September. We paid the balance due in early September. We were told it would not be available until the end of October. I pushed back and got half the furniture in September. As of last week we were told the remainder would not arrive until November. None of this was by call from the company, we have repeatedly had to call ourselves to try to get updates. We paid in full for a product and have not received them. When we call we are always told someone will call us back and they never do. This is unacceptable all around. I will never purchase from them again and would not recommend them to anyone.

Scott was awesome!! Made everything very simple and easy! We will be back for sure!

Darryle was a pleasure to work with! I would definitely come back and hope with him again!

Darryle Jackson is great. Never a better experience.

Ryan, Matt, Chante, and Tijuana were all amazing thank you!

Ryan, Matt, Chante, and Tijuana are all amazing! Great service would recommend

We had a wonderful sales associate named J.J. She was inviting and knowledgeable about the products! She stayed late to help us find exactly what we liked.

JJ was wonderful during our time at the store. We were very happy with our purchase of a new couch and she was very helpful.

Great experience, but the shipping wasn't mentioned until check out. That caught me off guard when factoring in tax and everything else. However JJ was very helpful and kind as well as relatable. She took care of everything we needed and that was a great experience.

Ian was great

I purchased a leather reclining Sofa and loveseat from J. J. At Ashley Store in Roanoke and she was so great! She helped me look at everything and explained everything including their awesome warranty and she helped saved me a lot of money! You should go see her! I love my furniture it is Italian leather and beautiful!

Darryle Jackson was very helpful! Would recommend coming here!

JJ was awesome, she was very friendly and knowledgeable when came to product, fabrics, and sales. She was a pleasure to work with and made the process easy and affordable.

Ian was a great help !!

Darryle Jackson helped us find the perfect couch for our home!

Ian was so handsome and smelled great

Ian is the best. Go to Ashley and ask for Ian!

Ian was fantastic

Ian was great

Matt was a fantastic salesman

JJ is a wonderful and engaging person. She took the time to get to me and what I was looking for. It was a pleasure shopping with her assistance!!!

J.J helped us and found us exactly what we were looking for! 😊

We were helped by J.J. today with purchasing a bedroom suite today and she did a great job helping us through the process. She was very nice and professional with us.

JJ was AWESOME Got us a computer desk that was a floor model that usually wouldn’t be able to sold. Thanks so so much for your effort. Such an amazing job.

I knew exactly what I was looking for when I walked in and we ended up with an Exceptional Sales Specialist. Wilton Kitt was friendly, personable and helped us with purchasing our dining room table. Delivery went extremely smooth and only took 15 minutes to set up. An overall excellent experience with Ashley Home Furnishings.

DARRYLE JACKSON, Did and outstanding job working with my father to pick out his new bedroom suite today. My father is in his nineties and can be a little hard to please. He was patient with my dad and I'm sure he got a great deal.

Very helpful. I have a small space but need large furniture! Matt worked hard measuring several pieces to see if they would work in my space.

Worked with Matt and although he wasn't able to find what we needed he worked for multiple days trying to figure out something. We might not be able to purchase from him this time but we will in the future. @Ashley Roanoke

J.J, where do I even begin! She listened, took care of us and the sweetest person ever! She was the best! Thank you J.J!!

J.J. took great care of me and my family! She is awesome and works for the best deal possible! Thank you, J.J.!

Scott E. Was fantastic. Very personable.

JJ was super helpful and informative about the products we had questions on.

She was a great sales person!

JJ was wonderful. Really was very good about showing us the special details that only Ashley offers. Good workmanship, innovation and real value. Thanks

I had an excellent experience working with JJ while searching for a new sofa. She was incredibly helpful and patient throughout the process, offering great suggestions based on our preferences and budget. JJ’s knowledge and attention to detail made the experience stress-free, and we ended up with the perfect sofa for our home. I highly recommend JJ for their professionalism and customer-first approach!"

Walked in and JJ greeted us and found us exactly what we wanted. Took us right to the perfect selection and we bought it. A truly enjoyable experience.

Scott was very helpful and answered all our questions!

Had a great experience at Ashley Furniture today! Darryle Jackson was extremely helpful! Mr. Jackson was very friendly, provided me with excellent service and a very good deal. I highly recommend reaching out to Mr. Jackson for all of your furniture needs!

JJ was very nice very helpful. I called before I came to the store and she explained everything to me that I needed to know over the phone and even when I came into the store

Darryle was great to worth with. Found my dream couch!! 10/10

JJ was very informative & helpful. She helped me pick out my bedroom set and she even helped me pick out a paint color. I will be coming back to her in the future for all my furniture needs.

Excellent customer service. J.J. found me exactly what I was looking for.

Ian was great!!

JJ is a wonderful, knowledgeable salewoman she truly cares about her customers and the service she provides. Ashley furniture is the only furniture store I’ll shop to buy furniture! Thanks to the entire staff!!

Great experience at this store! Darryle helped my husband and I pick out a sectional for our house. He was very helpful with finding us a deal!

JJ was great. We had been to 7 furniture stores in the area without making a purchase. JJ understood the concerns of dog owners when buying furniture. She guided us and helped us identify what we wanted. We purchased a sofa/loveseat/chair set. We are happy.

Fantastic deal and our salesman Darryle Jackson made the purchase we made easy and quick. He’s a veteran, as am I, and he took great care of us. If you’re a vet, go see him.

Darryle Jackson was amazing. He worked with us to find the perfect table for the dining room at an excellent price. Will definitely be back!!!

Darryle was great and made the experience of buying our first couch very easy. Thank you!

Darryle was great to work with!

Ian was terrific explaining and finding what I want and needed without my having to compromise.

Ian Cliff was excellent to work with. He seemed knowledgeable about the furniture items that Ashley carries. He worked well on providing us with suggestions and options. I would highly recommend him to others. If we purchase other furniture from Ashley, we will go to him.

JJ was a great help from beginning to end. She is a people person and very knowledgeable.

Ian was good

Ian was a pleasure to work with. He is an asset for you to have as a salesman.

Ian attentive to what we were looking for and showed us many options to choose from. He didn’t hover just wanting that sell, he allowed us to conveniently look. When we were ready to decide, he was close by and gave us different financial options. Would come back with service like that.

Ian was very helpful and took the time to explain all the options, delivery and protection for our new furniture. We came in haven’t no clue what we wanted but he was very polite and patient. He made us feel welcomed without the pushy salesman tactics.

Ian was soooo awesome!

J.J. was super helpful in my process of purchasing a couch for my new house!

Ms. Joyce was a joy to shop with and buy furniture. I will definitely return to Ashley Furniture to shop with her.

Ms. Joyce was a pleasure to meet and a great sales woman! I will be returning back to shop from her again at Ashley Furniture.

Ian is the best

JJ was great to work with!

Darryle helped us find a new living room set today. He was extremely kind and helpful. We found exactly what we were looking for! He helped us get it all for an excellent price. I highly recommend him for any of your furniture needs!

Came to Ashley with my girlfriend to buy a new couch and chair. Darryle Jackson was more than helpful answering all our questions. His professionalism was superb and was a pleasure to work with! We will definitely be coming back to see him in the future!

Ian was an amazing sales rep! Great to work with

JJ is a top sales rep. She was friendly from the minute we walked in till the moment we left. She made sure we were happy with our purchase. Our first purchase was from her about 8 yeas ago. So glad to know she's still working.

We had a great experience at the Ashley Store in Roanoke. JJ was our salesperson and I give her 5 stars. She was so personable and such a joy to work with. I would definitely want to work with her again!

J.J. Was absolutely wonderful and made our shopping experience the best! Thanks!

Very good experience. Darryle Jackson is very helpful and good to work with

Matt was great in helping us find a mattress and living room set on 8/31/24. He was funny, kept our kids entertained, and was very knowledgeable about all of the store products. We appreciate his help so much!

Matt was great to work with!

JJ was an outstanding saleswoman. She had energy and she answered all the questions I had. Plus saved me money. Thank You

We visited Ashley Furniture in search of a couch for my daughter and her fiancé’. J.J. Met us at the door with a smile! We told her what we were looking for and our budget and she knew exactly what to show us. She was very friendly, professional, and knowledgeable. We were able to find exactly what we were looking for and very happy with our purchase!

Darryle Jackson was very helpful and friendly.

JJ was a very helpful saleswoman. I highly recommend!

She helped me great! J.J

Ian was great!

J.J. was very helpful and friendly!

JJ was very helpful with showing me pieces on the floor. Found a few pieces I am very interested in. Would definitely work with JJ in future purchases.

Made a great deal!!! Ian was awesome!

Ian was really helpful trying to find us the right bed set he is awesome give this man a raise

Ian was the best! Very informative and very nice

Ian was the best salesperson I have ever encountered, ASK FOR IAN

JJ and Matt are some of the best Sales people Ashley has. Will definitely come to shop again.

jj was the best very helpful

J.J was so sweet and helped us find what we needed for a great price!

Our experience with JJ was a pleasant one. She listened to what we were looking for. She was professional.

Came in and talked with JJ. She was wonderful! I am looking forward to working with her!

J•J•is an excellent person, she helped us choose our furniture,she is very nice all star for you J•J• Thanks you☆☆☆☆☆

Phenomenal shopping experience, thanks very much to JJ for bringing so much kindness and personality

J.J. was extremely informative, helpful, and kind! She gave us tons of information to help us make a purchase that is right for us. Thank you J.J!!

Darryl Jackson was a reasonable and very friendly salesman that helped with the sales process very thoroughly. I greatly appreciated the help and service provided

Ryan was the best salesman. Very knowledgeable and friendly. So go to Ashley Furniture and ask for Ryan Cole.

Scott was great

Scott was great! Super awesome!

J.J. was amazing to work with! She was so helpful and knowledgeable about the different sectionals we were looking at!

My sister-in-law was shopping for a new mattress. Our expectations were low when we entered Ashley Furniture at Valley View. We were delighted with the service we received from JJ. She explained and demonstrated the features, advantages, and benefits of several beds. My sister-in- law is delighted with her selection and feels she got a good deal.

Darryle was very helpful and great to work with!

JJ and Matt were patient, kind, and incredibly helpful as I purchased furniture for my home. Great deals and great staff! Talk to JJ and Matt next time you go to Ashley. You won’t be disappointed.

JJ and Matt were great to work with. Great pricing on the furniture and very knowledgeable sales people.

JJ was very pleasant to work with and helped us find just the right furniture for our living room.

JJ was very helpful and knowledgeable. Highly recommend

Ian was amazing with helping me and my fiancé find our bed set!

JJ gave me a excellent sale experience and her gracious customer service was outstanding, thank you 🙏🏽 JJ and Ashley Furniture !

Our experience with J.J. was awesome. We told her what we were looking for and she herself found what we really need and what we wanted. She made the process quick and easy. Thank you J.J.

Working with Ian was an absolute pleasure from start to finish. He took the time to truly understand our needs and preferences, guiding us through the selection process to help us find the perfect living room suite for our home. His attentiveness and expertise were evident every step of the way. Ian listened intently as we described our vision, asking thoughtful questions to hone in on the exact style, features, and functionality we were looking for. He provided valuable insights and recommendations, never once making us feel rushed or pressured. Once we had settled on the ideal pieces, Ian ensured the delivery and installation went off without a hitch. Ian's commitment to customer satisfaction was unparalleled – he didn't stop until we were 100% thrilled with our purchase. His passion for his work and genuine care for his clients was palpable, making the entire experience an absolute delight. Working with Ian was a true pleasure, and we couldn't be happier with the stunning new living room suite that now graces our home.

JJ was extremely helpful! We had a wonderful experience at Ashley! We will definitely be back! Ask for JJ if you need any help.

JJ helped us out today and was very courteous and respectful. Very knowledgeable about the couches. I would come in and speak with her any time for my families needs.

J J was wonderful to work with. She helped my daughter 2 years ago and she’s the reason I came to Ashley’s.

JJ was super helpful and kind.

JJ was super helpful. Knows her stuff and worked to get us a good price.

J.J was very helpful and knowledgeable with all our questions.

Really sweet and wonderful to work with.

JJ was amazing! Seamless process and was able to shop!

Wow what an experience! Didn’t plan on buying anything when I came in, with how helpful Matt was and how the financing options worked out with our budget we managed to find the perfect couch we were looking for. Matt was a charismatic and very inviting host! 10/10 would recommend

Let me preface this by saying we purchased a couch less than three months ago. I left a one-star review of that couch on the Ashley Furniture website 12 days ago and it has never shown up and if I try to leave it again, they tell me they already have my review for it. I believe they are filtering at least some of the negative reviews of their products from appearing on site, so I decided to leave my review here. "We bought this couch (Coulee Point 2-Piece Sectional with Chaise - Item: 94401S1) less than three months ago and a board in the frame (back portion of the chaise, not seating) has already broken in two. No one jumps on the couch. No one plops down on the couch. No one does anything but lays sedentary scrolling on their phone on the couch. It is placed against the wall, so the breakage isn't from stress of anyone leaning against it. It's just poorly made. The material still looks great and vacuums very, very easily (great option if you have pets!), but for a $1600 couch, the idea of it not even lasting a year with gentle use before structurally breaking is absolutely absurd." All of this being said, dealing with this particular store location was easy, I never felt pressured to buy anything and when we decided to, the process was simple. I just don't think we'll be back based on the poor quality of the furniture and the fact that I feel the lower-star reviews for the products on-site aren't being posted, so you're unable to get an honest review of anything they sell.

We went to Ashleys to look at couches to see what size, fabric, and colors we liked...we were not ready to purchase that day. JJ was super understanding of this and still went out of her way to be helpful and informative. We learned alot about Ashleys couches and walked away more knowledgeable. We did unexpectedly buy a chair and JJ was fantastic. She helped us get the chair for a great price. We cannot thank JJ enough for being so easy to work with and helpful!

Matt and JJ were Amazing! We were at the Valley View store in Roanoke Va. These two were so dedicated. They were knowledgeable, polite and personable. They both went out of their way to help us find the furniture that we wanted and to work out our financing. Awesome employees. They really deserve praise! Thanks to you both from the bottom of our hearts.

Ian is the coolest

Ian was great!

Ian was wonderful! Gave great advice and had lots of patience.

Ian was fantastic the absolute best salesperson I have ever encountered in my entire life. ASK FOR IAN CLIFF.

Ian was fantastic to work with!

Ian was great

Good deal on couch, love seat, and chair. Nice sales representative, J.J. who showed us everything we wanted to see and was up front with the total cost upon request. Thank you

Wilton, Matt and Brendan were amazing! Wilton is so friendly, helpful and our for our best interest! Will be back for next furniture need!

Matt is awesome. Friendly, well mannered, and very knowledgeable about the merchandise.

Ian was super helpful and a pleasure to work with! He made the furniture buying process painless and enjoyable.

Ian was awesome! Super helpful and made the furniture buying process painless. Definitely recommend!!

Wilton was absolutely wonderful in assisting us with the purchase of a kitchen dining set. He was very friendly and knowledgeable of the business. I highly recommend him!!

Came into Ashley today and jj was so wonderful. My brother got a couch and she was so helpful and wonderful. Will be back again.

Jj was very nice and helpful. She was great and helped me get a couch. Great experience thanks to jj. We will be back again.

Rodney cooper was great to work with. Very helpful and attentive. Matt the manager is always a pleasure to work with. Both know their stuff!!!

Rodney and Matt are great. Repeat customer here. Always great customer service. Works with you to find exactly want you are looking for!

Matt Cortes was wonderful. Very personable and met all expectations.

Matt is a great salesman. Not pushy, able to answer all questions.

Great salesman! I was an extremely hard to please customer (I had a specific idea of what I wanted and couldn’t find it) and Matt walked me through the entire store and then some, until we found everything I was looking for! I would highly recommend!

JJ was very helpful with purchasing a lift chair for my dad! I’m sure he will be very comfortable in it. Thanks for smooth transaction, pairing with the Ashley Outlet order. 😀

Ian was a pleasure to work with! He helped us piece together the dining set we’ve envisioned for our space!

Darryle was wonderful!

Darryle was helpful from the time we walked through the door, all the way to the purchase. He was efficient and brought some comedy to furniture shopping. Definetely recommend shopping with him!

Found the perfect couch. JJ was a very kind woman and helped tremendously in finding what i needed

JJ was a super help! Thanks so much again! We need more people like her in this world

Ian was knowledgeable and easy to work with. Able to get us the sectional we wanted and worked with us on the price.

Ian was great to work with. Have been looking at a certain sectional for several months that we fell in love with but we're nervous to make the jump. He was able to get us to a comfortable price point so we coule finally get the couch we wanted and not feel like we had to settle for something else.

Found our new couch today thanks to Ian!! Make sure you ask for him!

Had a great experience with Ian today, thank you thank you!!!

Ian was an A++++++ salesman. 10/10 recommend!!!

Wonderful help! Charming personality, beautiful smile, great boots. Made our day fantastic, didn't push us.

ALEX WAS VERY HELPFUL AND FRIENDLY.

Ian took very good care of us. We knew what we wanted when we walked in. He took us to exactly what we were looking for. Didnt give us the tour, which i greatly appreciated. I don't lile sales people to begin with, especially push ones that think they know more about what you want than you do. Ian was straight forward, listen to what we wanted and made it easy

Ian was our helpful store rep. He was super helpful and within the first two minutes, knew exactly what I was looking for. Very helpful and knowledgeable without being that typical annoying “sales guy”. Will be back for my other furniture needs in future.

Ashley Home Furnishing has the best pricing with great quality furniture. Our favorite sales rep is Darryle Jackson, he always take great care of us and we love working with him everytime!

Darryle was very helpful and friendly. We loved his kind manner and service.

Ian was amazing. Very knowledgeable, professional, and courteous. We will come back.

Ian made our trip fun and sold us our new porch furniture. Great associate!

Scott was fantastic!

Ian was so very helpful and polite, and he went above and beyond the call of duty in dealing with my sister-in-law with pricing. I would highly recommend Ian and Ashley Furniture in the Valley View Area of Roanoke!

Had a wonderful experience with Joyce (JJ)! She was so nice and helpful without being pushy (as we’ve encountered with sales associates at other furniture stores in the past), and price-matched the prices on Ashley’s website. It was all-around an easy, fun buying experience. We are excited about our new furniture and will definitely return in the future!

Rodney was knowledgeable and patient in showing us all options for furniture that we were looking for. He was professional and offered his advice when asked and also gave us time to talk between ourselves. Would gladly return for future purchases.

Darryle Jackson was so helpful during our stop at Ashley! His humor brightened the day!

JJ was amazing. Greeted me at the door with a smile and bubbly personality. She was so detailed and thorough and offered alternates to my original liking just in case there was something else that suited my needs better. In the end I chose what I came in for and couldn’t be more pleased with the level of service, comfort, and quality of the furniture I chose. The sale price and 5-year warranty were a great deal, too. Thanks, JJ - you’re the best!

JJ was fantastic! Very knowledgeable about the products in the store. Knew the answer to every question asked. We had great conversations about unrelated topics while having a fun shopping experience.

I’ve always ordered my furnitures from Ashley because of the quality of their products. I needed a new couch and Scott was very helpful. He approached us as soon as we walked in the store, and offered multiple suggestions based off what we were looking for.

Kiana the office manager customer service was great! She went above and beyond to do everything she can for me. Matt was great! He does the most he can to satisfy the customer. Wilton takes his time to listen to the customer and assist them. He helped me with everything that I wanted and needed! This was definitely a great shopping experience.

I had a great experience with my purchase! JJ listened to my concerns and addressed them. She was knowledgeable and very helpful. I highly recommend asking for her if you go there!

Ian was really great assisting us

We have bought furniture from Ashley Furniture a few times and always have a great experience. Zach Doyle was great helping us pick a bedroom set for my dad‘s move to Virginia that was happening in a very short timeframe. He made sure everything was the right fit for us, and that I could get it when needed. Delivery and set up was great as well. Thank you Ashley Furniture!

We had a great experience buying our first couch at Ashley with JJ! She was kind, attentive, and very knowledgeable. We are so happy with our purchase!

JJ was very helpful for us to find our sectional!

My experience in Ashley Outlet was awesome. Scott Einarsson, the store manager, is a great guy who helped me so thoughtfully and walked me through my options very patiently. I’m moving to my new place and I needed to furnish the whole apartment with a tight budget and he made it worked for me. I’ll definitely go back in the future!

The in-store experience was great. Scott was very helpful and didn't make us feel pressured to buy. Alice in the office is also phenomenal and a pleasure to deal with. I had to place an order for a replacement cushion, and she made it hassle-free.

Found a great sectional today. Ian was very friendly and super helpful!

Ian was fantastic to work with!

JJ made our experience easy and knew exactly what we were looking for

Ian was great!!!

Ian was great spent time me and my family!!

JJ was very helpful

Rodney was an amazing Salesman Very very helpful and knowledgeable

Darryle Jackson is awesome! If you need something from Ashley I would recommend asking for him!

Excellent service by Zack. If you’re in the market for furniture definitely ask for Zack at the Roanoke location. He was very helpful and great to work with.

Ian was the best salesperson in the world. ASK FOR IAN

Rodney was stellar with customer care and spent a lot of time going above and beyond leading us to the perfect couch for our family room.

Ian remembered us!

Ian was friendly and professional. He made our experience low stress and helped us find what we needed!

Ian was very friendly and professional. He took his time as we walked the entire store looking at items. We would definitely return here.

Ian was great! Got some great stuff and he was very efficient!

Ian was great to work with! We looked at a few other stores and he gave us the best price but also was very personable, and not pushy which made us come back! We will be coming back to purchase furniture in the future because of him!

Mrs. JJ was super helpful

JJ was perfect!!!!!

Rodney was fantastic! He answered our million questions about couch combinations and stayed late on July 4th to get us taken care of! Definitely recommend coming in and seeing him for all of you furniture needs!

Ian was a fabulous sales rep. Worked diligently with us.

Zack was very helpful

Zack was great! Great customer service! Go Hokies!!!

Zack was a great help and a pleasure to work with today

Scott was great!!

We had a wonderful experience working with JJ at Ashley Store at Roanoke. She was patient while we looked through the store inventory and never pushed us to buy any stuff. She was informative and gave us all the pertinent info so we could make an informed decision. Would love to work her again and recommend her to anyone looking to buy furniture at Ashley.

Scott and JJ worked together together to help us find our beautiful living room group and was so kind to my family. We would shop with them again at Ashley’s!!

Had a great experience buying a new couch. The process was smooth and easy. Thank you to Zach for the help!

Rodney C was amazing! Very personable and attentive to his customers! Will definitely come back!

JJ was amazing!! She helped us so much and was so nice! She has great experience and I would recommend her to anyone!!

We enjoy buying from Rodney.

Matt was wonderful when we were shopping for furniture. He was super helpful and great with my kids! I would highly recommend working with him!

Ian was very helpful. He new what we were looking for and got us exactly what we wanted.

Very helpful, knew her stuff!

We came looking for a couch today. Rodney C. was extremely helpful. He was present to answer questions and was knowledgeable on everything we asked. He did a great job of not hovering as well. When we wanted to roam and look by ourselves he did a great job of letting us be unlike the classic salesman. Would use him again if looking for more family.

Ian helped find a great living room set.

Ian was a great help looking for the right piece.

Joyce (JJ) was wonderful! She helped us find a great mattress and frame within our price range. Highly recommended!

JJ helped us find the perfect Mattress and bed frame for our home. She was friendly and patient.

If you’re looking for some furniture you need to look up JJ at Ashley! She was so helpful in finding just what I was looking for and in the right price range. Also very knowledgeable about what she’s selling! Alice is so nice and made the finance portion so easy! Check them out!

J.J was very nice and helpful throughout the furniture buying process! Highly recommend her as she explained things throughly, measured things, and was an expert.

Darryl Jackson helped up at the Ashley Valley View store. He was attentive and friendly and was an awesome experience

Ian was great! Made buying furniture as first time buyers super easy!

Ian was extremely helpful! Great experience at Ashley, couldn’t recommend more

Rodney helped me find my first couch for my new space! He asked all the right questions to figure out what I wanted vs what I don’t want and was patient answering all questions. Definitely recommend working with him to find your next piece!

Matt was incredibly helpful. He was patient, courtesy and made shopping for living room furniture fun! No high pressure. Just a great experience all the way around.

Ian was a huge help to us- love our new table!

Darryle was very helpful and kind! He spent time making sure we had as much information as possible to pick the furniture that fits our family best.

Joyce Jenkins was the best . Very knowledgeable and helpful. Ashley Furniture has a repeat customer. Will definitely do recommendations to my family and friends.

Wilton is a great person to work with. He treats you like family. We also worked with Rodney. Super nice and really tried to find us an option for our porch. We will definitely be back because of them for our next furniture purchase.

JJ was amazing. A lovely lady that helped us with our furniture buying experience. I would recommend her to anyone!!

Best Uber Rider ever! I am just about to move into my new apartment and Ian was amazing at finding me a deal!

Ian was great, he was the most handsome and extrordiary sales professional i have ever encountered

Ian was great and very helpful with my decision

just no

J.J. was friendly and able to work with us to get what we wanted during the purchasing process. Now that we have picked up the couch and have went through the whole process, I would caution future buyers. We were told the couch would come in multiple boxes and would be easily transportable after we explained our situation to J.J., so we did not pay for delivery. Upon picking up the couch, it was only in two LARGE pieces which made it damn near impossible to get into our home. Additionally, we were told during the purchase process, J.J. would personally call us herself that week to give us an update on the couch. We never received an update once from her or any Ashley team member. I had to check on delivery date and also call to confirm it arrived at the facility. I am not sure if I will be back after this experience.

J.J. Was fantastic! Gave us great suggestions and up to date information about sales and deal as well as space to make our decision we will be back!

JJ was great! We finally have a good couch and she helped us pick one that suited exactly what we were looking for.

Matt was really great and really helpful helping us pick out the perfect table for us. He was patient, was very knowlegeable, had great humor, and was super easy to work with! We highly recommend him!

Right away a pleasant sales lady approached us as we entered the store. Ms. JJ was very helpful in that she found out exactly what we needed and gave us multiple choices. Also, she was very informative about Ashley’s products. This helped us to make an informed decision. Appreciate the offer to provide additional assistance if any issues come up.

JJ was very helpful and showed us different types of twin size beds that would fit an adult. She fit my style and was engaging as well. Would recommend her to other customers.

J.J. was amazing!! Thank you for all of your help in finding my apartment needs! Truthfully a blessing!

My experience at this Ashley location was overwhelmingly positive. Our sales associate Milton was a kind and knowledgable presence that made our couch-searching a fun and successful time!

My husband and I worked with Matt who walked us through every possibility with our furniture purchase. He was the furthest thing from a naggy salesman! An absolute delight from start to finish. Thanks Matt!

Matt was amazing, spent quality time with my wife and I for over two hours. Very knowledgeable and friendly. 5 star, highly recommend!

Matt gets 5+ stars in my book. His customer service, professionalism and overall personal service is outstanding. A pleasure to do business with him.

JJ was awesome. She really took care of us and the furniture looks great. Can’t wait to receive it.

JJ helped my fiancé and I during our visit. We were looking for a guest bedroom set and she knew where all the options that suited our wants were in the store! She made our experience a breeze!

Ian, our sales guru, was extremely helpful with the purchase of some furniture for my mom! Very professional and communicated effectively with options! The store had a very nice selection of furniture and it was reasonably priced! We will be back for future purchases.

A huge thank you to Matt for his great service, humor and help!!! We truly appreciate you

Came in store and God sent JJ and Alice to help me and they were a true blessing,God sent they went over and beyond Thank you Heavenly Father and Lord Jesus Christ for sending help right on time with those sweet ladies

Ian was very helpful. Kept his distance. He let us browse after giving us the layout of the store before checking on us again. We would work with Ian again on our next furniture search.

Rodney was amazing very friendly I would totally recommend

My wife and I came in Ashley's today and was greeted by a salesperson named JJ she was very efficient and helping us find furniture for our new sunroom and we were very pleased with the service and the prices and we definitely would shop with Ashley again thank you! Gary and Sally Jenkins

Good experience purchasing a mattress here. Darryl was very personable and helpful.

JJ was super friendly and helpful. After a year of looking and not finding what we wanted, we found several great options to choose from. Thanks, JJ!!

Matt is the best! Helped us pick out the perfect sectional for our new house.

Matt was awesome, super helpful in shopping for couches. Highly recommend

Ian was very helpful and patient with me!

Ian was very helpful and great to work with.

A good place to buy mattress. Lots of options to choose from. The staffs are helpful especially Ian who assisted us ( he's awesome btw).

Rodney showed us exactly what we needed within 5 minutes. Excellent service and knowledge. We highly recommend him to anyone looking for furniture.

Zach was very helpful. Found an awesome couch.

Ian, he’s a guy with furniture Pretty cool Sweet with the hot deals Memorial Day! People! This is America, buy a couch!

JJ was great. We enjoyed our buying experience.

ian was great

We walked in and was welcomed by Matt with a smile. It was all about us and what we needed and to make sure all of the details were met. You can’t ask for. Better person to be honest and give you the best prices!

We loved working with JJ ! She was super sweet and helped us and answered all our question! We are so glad we got her and she is so personable

Zack was very knowledgeable and gave a pleasant tour of available sectionals and recliners; a pleasure to work with.

Matt and Scott are literally the nicest and most helpful customer service duo I HAVE EVER MET. Seriously- in a day and time with low expectations for helpfulness- i was STUNNED with their knowledgeable kindness and that they went above and beyond. I’m not going anywhere else.

Rodney Cooper was super friendly and helpful and took a lot of time with us. Thank you for all the help!

JJ was very professional and helpful thank you for everything.

Ian was most helpful and accommodating!

Ian was absolutely a joy to work with and helped us find exactly what we wanted!!

Great experience. Ask for Ian Cliff - did a great job!

Ian and J.J were so amazing to work with. I highly recommend this store and coming to see them. They truly have your best interest at heart.

Our sales associate, Zack, was very efficient and knowledgeable on everything we were looking for. The store had lots of options and great prices. Will definitely be returning for other furniture needs in the future.

JJ and Matt were really helpful for my bedroom furniture.

My wife and I had a wonderful experience with our sale associate Zack Doyle . He was very knowledgeable and professional. Will definitely shop here again with Zack!

This was our first Ashley Furniture experience and we were very impressed. Our sales lady Joyce Jenkins was very nice and professional. We weren’t really looking to buy anything that day but we found some outdoor furniture that was exactly what we wanted. Joyce was thorough and a delight to deal with.

Joyce Jj was an absolute pleasure to work with! She made the process a breeze and went out of her way to help us! Would highly recommend her for any of your furniture needs!

Bought a 3 piece living room suite from J.J. She was very knowledgeable and took excellent care of us. Would buy from again. PS, also thank you Mat!

Darryle was very helpful, personable & friendly. I would recommend him to friends & family for future purchases.

Darryle was awesome with the purchase of a couch,recliner and dresser. Thank you for taking the time explaining the purchase. Thank you !!

Great job. Darryle was very good and ver informative. Will be back.

JJ at Ashley homestore was amazing. Very helpful and we got the sofa we wanted. Would highly recommend Ashley and ask for JJ.

Scott was very helpful

Scott was great! Very helpfu

Darryle was very knowledgeable and helpful from start to finish

Matthew Cortes is the best! Helped pick out the perfect couch & has us looking at a mattress we need.

Zach, helped us out a lot walked us through the process and customer service level was top notch!!!

Great customer service from Zack!

My husband and I purchased a coffee table, two end tables, and a cabinet on 5/11. We were thrilled with the selection and the great service we received from JJ. She made our shopping experience simple and painless. The entire process went so smoothly and we are very happy with our purchase. We are repeat customers and will be back again in the future we are sure!

Purchased a very nice power recliner with heated lumbar massage at the Roanoke location. My sales representative, Ian, was a very knowledgeable, friendly and kind young man who answered all my questions and showed me other options in recliners. 5 stars for Ian. Looking forward to delivery of the new recliner.

I love the selection and appreciate JJ’s help with our stools. They always make it right if there were any issues.

Zack Doyle is the best! Went up and beyond to meet all our needs! Clean store and amazing, friendly staff!

Ian Cliff was my salesman. He was very polite, professional and personable. I actually shopped at Grand also. I came back here. Props to him for being a good salesman.

Ian was helpful throughout the process, he got us what we wanted. However, our order was wrong and the replacement piece was also wrong when they came to swap them. Ian was no where to be found once we purchased the couch and the rest of the staff never seemed to be on the same page regarding fixing the issue or in no hurry to, very unprofessional.

Ian was so great!!

Ian was great.

Ian Cliff outstanding!

Scott made my experience much better. Thanks for helping with my problem.

JJ was fantastic, taking her time to show us all our options and getting us the best deal! Would highly recommend!

Ian cliff had great customer service and will be reccomending to friends, ask for him!

Ian was very helpful!

JJ was very helpful and personable. She made sure to help me get the best deal!!

Matt was very helpful! He showed us exactly what we were looking for and found us the best deal 😊

JJ at the Roanoke store was very nice. She was very knowledgeable about the different furniture and services available. Would recommend. Shelly

Darryl Jackson was amazing!

Scott was great :)

Fast & quick service. Jj did great thank you

Just purchased 2 dining chairs and a beautiful matching server by Ralene. JJ was an amazing salesperson who made the experience great. We will definitely return to work with JJ in the future. Thanks again Roanoke Ashley Store for great customer service and for a great selection. Mr. and Mrs. Bailey.

J.J. was great. She took great care of us when we were looking for a mattress and bed set.

Scott was very knowledgeable and professional while helping us. I would recommend him to all that come in

J.J was wonderful! She helped my daughter find her favorited bedroom set and she was very honest with us! She is AMAZING! Will definitely be back!

Zach was completely attentive and helpful.I will go back for all of my new furniture in the future.

JJ helped and was fantastic!

Matt was warm and welcoming. He was very helpful. What they didn’t have in store, he looked up online. I got a way better military discount in store than I did online. They are not as expensive as I thought. The CSR, Asia was very friendly as well. Most of my furniture was delivered within 2 weeks. I’m very satisfied. I love my furniture!

JJ was very helpful in finding the perfect recliner.

Had a great shopping and buying experience with JJ, to get a clearance price on the entire suite we wanted for our living room, then quick, accurate invoicing, payment and delivery arrangements. Can’t wait to enjoy the new pieces and will look forward to shopping at this store again.

Zack was SO helpful and nice to work with today at Ashley furniture! He really helped us get the best deal, and gave the great customer service! I really appreciate all his help and advice when selecting our new couch!

Ian is great person! Try to help me and good Thanks

Ian was very helpful in finding the right furniture for us. He is handsome too

Ian was very helpful. He understood my needs and knew exactly what I needed. Great experience. Most friendly and pleasant for me. Will definitely come back again for my needs.

Ian was great. He was helpful and answered all our questions. Come to Ashley's and ask for Ian.

Ian was awesome, he was relaxed and very helpful at the same time. Knowledgeable and helped us get great discounts bundling a few pieces of furniture together. Thanks Ian! We’ll be back!

Darryle is the best one there!!

Great customer service!!! Quick and efficient! Very helpful

Darryle was very helpful and very kind! Wonderful experience

Zack was great, very helpful. Go see him.

Darryl and Alice were the best to work with! Thank you very much 😊 ☺️