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Ashley Store Roanoke, VA
Ashley Store
Store hours
Open today: 10:00 AM - 07:00 PM
About Ashley
The Ashley Store in Roanoke, VA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Roanoke, VA is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
What our customers say
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The staff was extremely helpful. Scott was great!!!!!!
J.J. has been a pleasure to work with. We are new to the Roanoke area so not only has she been helpful with our sale but has been welcoming and shared with us places to go, things to do. We came for a coffee and end tables and feel like we are leaving with a new friend.
Scott was great !! Very knowledgeable and friendly ☺️
JJ was a very delightful and helpful salesperson. She spent several hours with us and helped us make our purchases.
Amazing service. Wilton was very friendly and helped me find the perfect furniture. Will come again.
Very friendly & not pushy. JJ was very nice & helpful.
I dealt with John Wagner and Alex the regional manager and these guys gave me more than I needed at great deals! Recommend!
JJ was very helpful, showing us furniture that fit our style and price range. She took time to listen, and we appreciated her help and warm hospitality.
Ashley Furniture in Roanoke has always been one of my favorites and I am pleased to say this has not changed. Originally I mistakenly went to their outlet store and a new salesperson named Syd encouraged me to look at their furniture. When I could not find what I liked I was kindly directed to a salesperson at Valley View’s Ashley who unfortunately was not there. However, I was greeted by Wilton Kitt when I came in the door and he assured me he would help find what I liked. He patiently showed me the products in the store and listened to what I did or didn’t like. He did not rush me to decide, make annoying faces, or check his watch during this time and when he didn’t have an answer to my questions, he checked with his manager. Then checked online and found the exact item I wanted. He said it could be delivered or I could pick it up but I wanted it shipped because shipping was free when you ordered it online. He then spoke with his manager and asked if this could be done and he came to speak with me. He said delivery guaranteed that my item would not be damaged and if there was damage I wouldn’t have to worry about packing it up and shipping it back. I really didn’t want to pay $200 for delivery but I asked if I purchased something else would it be the same fee and he said yes. So…I ended up buying more than I wanted, but I also realized that there white glove delivery saved me a lot of worries. Before I left, they told me to pick a gift from a table and I felt like a kid in a candy store! Thank you Wilton for your professionalism and kindness!
Wilton did a great job, very personable. Flexible and easy to work with.
Erin H was very helpful, knowledgeable, and patient during our recent visit. She explained features, options and made relevant recommendations. She made the entire buying process very easy, relaxing and comfortable.
Wonderful salesperson Erin H! Answered all my questions and helped me make the best decision for me. So excited to get my new furniture!!
John and Erin were very helpful and got us taken care of! Thanks a bunch!
Darryle was amazing. Very helpful, no pressure! Great experience!
Today I purchased a gorgeous cream colored leather sofa. JJ was my associate, she was very kind and patient. I was not in love with the sectional I was thinking about buying initially. JJ continued to work with me and gave me some advice on color and mentioned how she was decorating her own home. It sounded gorgeous. She took me to see the sofa that she had purchased and it was exactly what I was looking for. JJ informed me about the protection plan and explained it in detail. She was very reassuring and made me feel good about the purchase. I can’t wait to get the sofa. Great job JJ!
John gave us Amazing experience and really good prices. Highly recommend Ashley Furniture
Had a great experience at Ashley Furniture in Roanke, Va. J.J was a great help and can't wait to get our new living room furniture. Thanks again J.J.
Scott was great!
The sales woman was to pushy so I didn't buy anything
Jj was super helpful, professional, and kind!
Quick and easy couch buying process because J.J. was so helpful and informative!
Darryle was great at helping us pick out furniture, and helping us get a great deal. He was wonderful!
Matt was so friendly and helpful! He moved furniture around the store for us so we could see what colors matched the best and gave great advise. I highly recommend Ashely furniture and ask for Matt!
Scott was very helpful with my purchase.
Nice place
Darryle was wonderful and such a great help right from the start. Friendly hello and listened to my needs and showed us what we needed and then backed off to let us talk it over. He made the sale because of his personality and knowledge.
JJ was very helpful to me picking out bedroom furniture
JJ was very helpful in helping me pick the furniture I needed for my bedrooms
We bought our very first couch today and had an amazing experience! John was very informative! He was hands on and used visuals to help us new appliance owners understand the ropes. He spent the time to go over the finances and to help my fiancé and I completely understand the billing and future steps to acquiring our new couch. If you plan on shopping at Ashley's, definitely seek out John!
Great salesman with a great attitude wonderful people person great experience recommend Wilton kidd. Customer service reps wonderful customer service great with people Tijuana G and Kiana B thank you all for the kindness
Terrible customer service! Did not receive furniture when it was stated. Even then, they did not bring it all
Went to “look” at a bed and ended up purchasing a bedroom suite and several items. JJ is our favorite sales person! She is personable and goes the extra mile to help. She’s extremely knowledgeable about furniture and accessories and shares what she knows. Scott is the manager of this store, and he makes it easy to get what you want. Prices are reasonable, and there is never any pressure—only a friendly and helpful attitude. We have purchased from both JJ and Scott in the past, and we’ll definitely go back to them with our future needs.
Matt was a great salesman aka bartender. Great patience with us as we had 2 little kids in tow. Very helpful with suggestions/options.
Erin was so awesome to work with. She made buying new furniture so easy and quick. She was able to answer all of our questions and was very knowledgeable about the products. I highly recommend working with her!
JJ was a great help! Very detail oriented and got us a sofa that we are very happy with. Thanks JJ!
Darryle helped us out a ton. Highly recommend coming to see him!
Darryle was a great salesmen with a great personality! He was patient to make sure we found exactly what we were looking for and we would definitely recommend him!
We were walking around the store and couldn’t find a couch for 45 minutes but John Wagner helped us find the perfect one in 5 minutes. Very happy with our purchase
Excellent service from Darryl!! Knowledge on the item bought was fantastic! Best experience!
J.J. Was very helpful and informative.
JJ was very helpful and went out of her way to make sure I would be completely satisfied in my selections. She was extremely knowledgeable and very friendly. I will definitely refer her to my friends and family!
My husband and I have been furniture shopping for weeks now and have been to countless stores and by the time I got to Ashley’s, I was done and exhausted and ready to give up! Tanner Melki met us at the door and greeted us and asked us what we were looking for, he led us to some options and I finally found the sectional I wanted but was still indecisive because of the material because we have 4 kids and 4 dogs and was worried about the material getting messed up, he then literally poured hot sauce on a piece of sample material which was the same material as the couch we liked and he then proceeded to show us how easy it was to clean, well that sold me!! Tanner was very friendly and customer service oriented, he was not pushy, and gave us plenty of time to talk between ourselves!! If you need some new furniture, definitely go to Ashely’s and ask for Tanner Melki!
JJ was very helpful and not push. Very knowledgeable of Ashley’s product line.
We went to Ashley looking for options for a new sectional for our home. We had already visited every warehouse and store in the area and hadn't found anything that we loved or worked for our needs. Thankfully, at Ashley, we were greeted by Scott who was above and beyond what we were expecting as far as customer service. Scott was honest, knowledgeable, and easy to work with. His candor was refreshing and the experience was incredibly easy. We were in and out in less than an hour. Scott made sure the pieces were available in our selected color, and to our surprise, had them all delivered to our home a week later. We were fully expecting to have to wait a couple of weeks for the pieces that weren't readily available. Incredible customer service. We love our sectional and could not be more pleased. We will 100% be returning to Ashley for our next furniture purchase and asking for Scott!
Clean & nicely set up store! Great customer service provided by Tanner M.— from inventory knowledge to help with selection for our space specifically, highly recommend their quality service & furniture to match.
J J is a very good sales person and professional loved the service..
Very good experience. J.J. was able to find us exactly what we were looking for. The prices were very fair.
JJ was great!! She was so friendly and knowledgeable, discussed our needs with us and made sure we got the best fit for our home.
The worst customer service ever. Furniture was supposed to be delivered in 2 to 4 weeks. 7 weeks later, the furniture is finally here and I have to wait 10 days to get it delivered. Now it's the day of delivery and nobody is shown up and when I call they tell me the truck is broken down but they didn't bother to call and telling anybody.
Apparently after waiting 3 weeks for my items to get delivered to the store. I also have to wait an entire extra week to get it delivered to my address which is about 10 miles away from the store. This is crazy.
Erin Helton was my sales associate. She was very knowledgeable about the furniture I was interested in and helped me with all my questions and find what I wanted
Darryle Jackson was wonderful, helpful, and very knowledgeable.
John Wagner gave us a really great experience highly recommended going to talk to him!
JJ was great to work with. Quick and easy experience buying our daughters bed.
Shopping with JJ: I went to Ashley Furniture store today. It was almost closing time, but I decided to take a look. I was rather distracted by my own thoughts regarding what I was looking for. I walked in and this woman (who I now know as JJ) met me at the door. She was so friendly that I wondered if we'd met before. She started chit chatting and before I knew it, we were engaged in a reciprocal conversation. I shared pictures of what I was looking for and we began shopping together! I was having fun and felt like I was shopping with a friend. JJ even complimented me on my taste in furniture and decor. She turned an ordinary time into an event! I found myself taking pictures in effort to match up with existing pieces. So often sales people annoy and distract me. Not JJ, she was shopping with me and she inspired me! I plan to return to Ashley Furniture and shop with JJ again. She too has good taste in furniture and decor! I put her card in my wallet with my money so I won't lose it! I'm definitely going back! Thank you JJ. for a pleasant shopping experience. See you soon.
J.J was very helpful and not overbearing. A delight to work with.
J.J. was wonderful! She really took great care to show us all of our options. She was so friendly & such a joy to work with. She's a gem!
From the moment that we stepped into Ashley‘s furniture, JJ greeted us with a smile and said “hi family“ she made my husband, my child and I all feel like family. Her customer service skills are over the top and we would love to do business with her again.
Erin was very attentive and showed me a good variety of beds. She answered all my questions, looking up information she didn't know. She gave me time to think over my options. Erin wrapped up the purchase quickly and I was out the door in about 15 min. Once I made my decision.
Erin Helton was very helpful. She answered all my questions , gave us time to look around and pointed us in the right direction taking in consideration what I was looking for. We got a nice sofa and bar stools. Ashley have a great selection of furniture.
Wilton is the best guy I’ve ever met!!!! He’s a 100/10 on being a person first salesman second. I will forever come looking for him on any furniture we will need in the future. Thank you so much Wilton!!!!!
Darryl Jackson was very professional and helped me with the purchase I needed. I will use him for future purchases.
J.J. and staff were BEYOND helpful and accomadating to me with my furniture needs and budget. Highly recommend Ashley!!
JJ was great! Very knowledgeable and very helpful! Highly recommend
We worked with J.J. and had the best experience! We were looking for a new bedroom set and ended up going with a beautiful mango wood set that she personally recommended. She was great to work with - very friendly, knowledgeable, and got us a great deal. We will definitely be back!
Walked in and met the wonderful JJ! She helped me pick out the perfect bedroom set and tv console. Was a joy to work with. Go see her!!
Wilson was very knowledgeable, helpful, and very friendly. Made the experience enjoyable.
Wilton was helpful, patient and great to work with. Very nice man.
Erin was very helpful and informative.
If you need a salesperson who is very friendly and professional ask for JJ. After a week of looking around we ended purchasing our new furniture from her. She explained everything about the purchase in a very detailed manner. We will definitely look her up next time.
Erin was a great help picking out our furniture. She wasn’t pushy, just answered our questions and made our purchase go smoothly and quickly.
We worked today with Wilton K. And had a very good experience! My husband and I are both very picky when it comes to choosing a mattress and he was very helpful and made sure we were completely satisfied with what we finally chose. Thank you so much!
We went looking for a couch and was greeted by J.J as we came in the door. She was absolutely wonderful! She was so sweet and so helpful and understanding of the style I was cooking for! She was so much fun and and I felt extremely comfortable around her. She matched my freak! I showed her a picture of the style I was looking for and she knew exactly what to show us. We will probably be back in and purchase it tomorrow, just needed some time to think about it. And there was absolutely no pressure at all from her. Lover her!!!
If you go to a Ashley store in roanoke go to the one on 5004 vally view Blvd. Ask for Erin Helton. She is amazing. She helped us get our new sofa bed couch. She interacted with our four year old an let her help in many different ways. Erin also talked with us about other things we asked about. She was a great help to us. We will definitely go back an see her if we need anything else. Thank you Erin.
JJ Jenkins was a pleasure to work with! Excellent customer service@
JJ was wonderful and.taking the time to show us around.
John Wagner was excellent to work with, he took his time to listen to us and then to show us what we were looking for. He was extremely friendly and informative and he even threw in a free flower with our purchase today. I highly recommend him!
Erin was absolutely knowledgeable, personable, and had great patience. Identified my needs and shared products that had great benefits. Thank you Erin!!
Ashley store was very friendly and warm in a professional setting. Our specialist, Erin, was very attentive and made sure to let us explore on our own while still being near and available for questions. Best part, she figured out the best prices in our desired add ons as well as a physical display for my visual mind. It was a great experience!
Erin was so helpful with our purchase, & she has continued to keep me updated as to the status of delivery. Wonderful customer service!
Scott was very helpful!
JJ was so helpful! Great experience!
Tanner Melki was extremely professional and was great to work with. He showed us all the options available to us and did not pressure us into anything else or buying the most expensive option available. We were in and out of the store in less than an hour! Thank you, Tanner! We will be back
JJ was very friendly and knowledgeable! When in the market to make a purchase we will return and ask for her.
Erin was amazing! So patience and did a great job explaining everything. Made the buying process so easy!
Very helpful and respectful fun experience in helping accounting ladies very respectful and helpful explained everything fully will recommend them and will be back Wilton, Asia andTijuana were awesome
JJ was great to work with. She was very helpful and knowledgeable.
John was very helpful and very friendly. He answered all of our questions. We didn’t plan on purchasing that day but he got us a deal that we couldn’t resist.
JJ was awesome and helped me find what I needed
Thank you Erin Helton for all of your help picking out the right lift chair/recliner!
Came in and spoke with sales rep JJ she was very sweet and helped us out and gave us a great deal on a piece of furniture
If I could give them no stars I would. Great customer service in-store but once you buy the furniture and want it delivered then that’s where your issue comes in, awful customer service then. First was told 2-3 weeks which turned into 5 weeks. Then we were rescheduled three times for delivery. Then the 3rd time they rescheduled the time from 11:30 to 2:30 to 12:30 to 3:30 who knows if it will even come at this point seeing as they did this on the second time as well which ended up with them canceling it. Literally can’t do anything about it but cancel order but we waited 5 weeks for a couch if I knew it was going to be this much trouble I would have went somewhere else.
My experience at Ashley Furniture was absolutely wonderful. Great service, extremely helpful. I could not have ask for anything better. Joyce Jenkins and Scott were awesome to deal with, made me feel very welcoming. Highly recommend!!!
Darryle J. was our sales associate, we were greeted at the door with a big smile and wonderful friendly service! Darryle made us feel welcomed, he was very funny and friendly! Really wonderful meeting him, nice human being!
I was very happy with the service that I got from Wilton Kitt He was awesome. I highly recommend anybody going in that store and working with him. I definitely will be back
Wilton Kitt is the BEST sales specialist I have EVER encountered - no pressure, and lots of laughs! Just the way it should be.
(Translated by Google) Excellent J.J. (Original) Exellent J.J
My wife and I just purchase two recliner chair from Ashley. Matt Cortez was the sales associate who helped us. He was very attentive and friendly. He also had a good idea of the inventory and showed us several options in what we were looking for, as it related to price-point, style and features. He was very open when discussing financing and warranty options. All in all, it was a very good shopping experience.
JJ was amazing to work with. She walked us around and shared with us enhancements about furniture that we would never know about. We ended up with a children’s bed set and living room furniture. She was honest and really took care of us. I’m sure we will be back once we get settled in our new home.
Absolutely wonderful experience purchasing from Ashley Furniture. Erin Helton was so friendly and knowledgeable about the products. I absolutely loved the experience. I highly recommend.
Absolutely phenomenal experience with our associate JJ! She took us right in and showed us which furniture fits our needs and budget. She made us feel so welcome and special, and made the final steps of the purchasing process easy. I would recommend her and will enjoy coming back to see her.
JJ was a pleasure to work with. She took the information we gave her about what we were looking for and helped us find the perfect sets for our home at reasonable prices! Her customer service and kindness is so rare these days, we enjoyed our easy pain free furniture purchase!
JJ was an incredible help today in finding a loveseat and sofa set for our family! We are grateful for her expertise and guidance as well as kind demeanor! Visit her for your next furniture purchase!
J.J was very helpful while my very indecisive friend took all day to make a decision on a new couch. She never pressured us and was so helpful and available the entire time. Would recommend her for all your furniture buying needs again and again! Next time I need to buy furniture, I will find J.J!
J.J was amazing and helpful through the process! She was very kind and answered all my questions.
Great experience…Told him what we were looking for…took us right to the set we ended up buying!! Knowledgeable about the furniture.
JJ is awesome, caring and helpful.
Awesome customer service 💯 🐐.
J.j was amazing at helping me find a dining room table set for my home ! She was very enthusiastic & helpful
I love my experience with JJ she was really helpful and I loved her personality she was so sweet and She was so amazing and very helpful.
Darryl worked with my daughter and helped her find a mattress. He did a wonderful job taking the time to meet her needs. Would recommend him to anyone! Thank you!
Darryle did a wonderful job helping me find a mattress. He went above and beyond to make sure my needs were meant. Thank you so much! Would definitely recommend him to anyone.
JJ was great to work with. She was knowledgeable, patient and worked hard to get us a great deal. We purchased living room furniture and they made everything so easy. This was our first time at Ashley and we had a great experience. So good, we actually came back the next day and bought a new bed. I would definitely recommend working with JJ!
JJ spent lots of time helping us finding the right couch that worked for us. We are very appreciative for the help
We had a wonderful experience with John W! After looking all over town, we went on Ashley and were sold. John was friendly and incredible to work with, listening to what we were looking for and providing great recommendations. We couldn't be happier with our experience & will be Ashley customers for life now thanks to John.
Very friendly She helped us to get what's we wanted I really appreciate her
Dakotah Toner , was a wonderful salesman, he was very informed about the lay out of the store, informed me of sales and DID NOT HOUND ME, he answered all my questions and was very help . I will be back again .
Never give up…. JJ listened to my needs and gave options. We looked around and didn’t find and anything but last minute JJ remembered one last option away in a corner. Sold and sold. Exactly what I needed. Great job JJ.
John Wagner was amazing to work with. Very personable and didn’t feel like he was trying to sell us something and really tried to help work with us. Will be working with him again in the future!
Wilton was wonderful to work with.
Great salesmen Scott really helped me
JJ aka Ms. Dolly. Your the best
Wilton Kitt was our sales associate and he was very helpful and informative when it came to helping us choose the right mattress!! Highly recommend!!
Darryle Jackson Was very helpful and kind great working with him.Thanks
I bought a couch with Darryle Jackson and had an amazing experience. He was extremely informative and helpful. Highly recommend him !
Many thanks to Tanner. He was most helpful to us. He directed us to the tables & we found what we were looking for. He wasn't pushy as alot of salesman are. We appreciated that. We also had a nice conversation with him. Thank you Tanner.
Tanner Melki was a great sales man very professional knew when to chime in conversations. Pleasant visit
J.J was very sweet and helpful (love her outfits too )
Dakotah was on point. Every question we asked, he had the answer without hesitation. He was courteous and explained financing options thoroughly without being pushy. We walked away with new living room furniture and a good overall experience.
Wilton was great from start to finish! Very helpful and so nice through the whole process. He didn’t care about all the walking and was very nice. Highly recommend him as a salesman!
Such a wonderful and hassle free experience! JJ was amazing! She was knowledgeable, attentive, compassionate and went above and beyond to make sure I got the best furniture for the best price. As soon as I walked in, she knew exactly what I needed! Next time I need new furniture, I will come see JJ and I’ll always recommend her to anyone who’s in need!
Tanner was great. We were multistage shopping as we are moving and he was fine with being just shoppers
Joyce Jenkins did a wonderful job! She was a joy to work with!
JJ has a great personality and so knowledgeable! I told her what my budget was and she got her manager and they made it happen. Great service! Will always look for her if I ever need anything else.
Wilson was very professional and personable and made our purchase very enjoyable. A+++
Darryle was fantastic. Very personable and knowledgeable and gave a fantastic deal. Will definitely deal with him again.
Wilton is awesome great guy and a joy to work with
J.J. was amazing to work with, she has a great attitude A++, listened to what I was looking for, and so kind and got me a great price. Does her job wonderfully she’s been with the company for over 10 years and it shows she’s a big asset. I’m beyond excited I met her I plan on working with her to furnish my whole home. She feels like a long lost relative . Go see her you’ll be happy you did!
JJ was very helpful and informative with our purchase.
Wilton was a great host and salesperson from the moment we walked through the door. Not pushy at all and listened fantastically.
Wilton was very helpful and knowledgeable! Highly suggest anyone go see him for any furniture needs.
JJ was very helpful and nice.
Scott was great! Very helpful, not pushy, gave us plenty of time to decide and options for what would work for us. Thanks!!
J.J. Was excellent to work with.
JJ helped us pick out a kitchen table and chairs for our new house. She was very kind and super helpful! We really enjoyed our time talking with her!
J.J was very helpful and passionate about her job. Her personality shines and lights up the room. Will be back and requesting her for further assistance.
JJ and Wilton took great care in helping my husband and I with making my vision for a new family room a realty. They took the time to listen and understand what we were looking for. Would diffenately come back to Ashley and request them for my next purchase.
Great service from the staff especially Jeff the manager and JJ.
Erin was great to work with. She was extremely patient as my wife and I picked out our new furniture. She was able to answer every question we had and made the entire process fun.
Best furniture sales assistant we have ever had. Friendly, knowledgeable, and not pushy
Very over priced. No solid wood just particle/pressed board. Looks cheap like something you would order from Amazon.
JJ was a pleasure to work with
JJ was great and gave us all the options to help us make the best decision for us. Highly recommend working with her!!
Special shout out to Rodney at Ashley Outlet, Roanoke and Matt & Kiana at Ashley Homestore, Roanoke!! Thank you for making furniture shopping fun & easy! I loved all of your knowledge, professionalism and smiles!! Will definitely be seeing you all again!!
JJ did awesome!
JJ was so helpful in helping us find a bed in our budget and even helped us navigate looking at other furniture.
Matt was excellent to work with. He took his time with us, very personable and knowledgeable. Would recommend Matt to anyone.
Amazing experience. Matt was great and will definitely send anyone looking for furniture needs.
We purchased a set of Liberty Recliners from Ashley. Ronnie Cox was very helpful in the process. We came back a few days later to finalize the purchase, and J.J.stepped in a took care of needs and wishes. The chairs got delivered several days later. The delivery team was little late, but explained the reasoning and assembly our units on site. We are really like our recliners. The Ashley Team was helpful, the pricing was reasonable.
Great experience with Wilton E. Kitt.
We had a great experience with Erin and Tiajuana today. Erin is new but was actually very knowledgeable about the products and what she didn’t know she found out for us. She was also very patient while we decided if there were other pieces we wanted.
Darryle Jackson was extremely helpful and accommodating! He really worked with us to get the deal that we requested. I highly recommend him! Please ask for Darryle when you come in.
Thank you for all your help today, Darryle!!! We will be back when we are ready to add to the house and send our friends to see you!!
It was my first time furniture shopping and we came here first, but all day I kept thinking about the couch, loveseat and ottoman that I had seen here. I am so thankful for JJ and her kindness and willingness to help us find the perfect fit while explaining everything so well! I can't wait for my furniture to come! I'd recommend JJ at this location to anyone looking for help buying furniture!
We had a fantastic experience working with JJ! Her fun, easygoing style made the process enjoyable, and her knowledge and passion for furniture sales really stood out. She took the time to understand our needs and helped us find exactly what we were looking for. Not to mention, her manager Scott was great—he tied everything together seamlessly and made sure everything worked out perfectly for us. Highly recommend this team for a stress-free and enjoyable shopping experience!
Ronnie was super helpful.
JJ was very helpful and kind.
J.J. was very friendly and helpful.
Excellent service! Highly recommend working with him.
We had the best, Darryle Jackson. Very knowledgable and helpful. My home office is going to look amazing!
Ronnie was great! Can't wait to get the new bedroom suit!
Darryle did a great job helping me with the purchase.
Came in for a bedroom set and mattress was helpful and didn’t make us feel pressured! Helped us find the perfect stuff! Definitely ask for Matt!
Matt was extremely helpful and great to deal with. Definitely was the best experience I have had with any large purchase.
Ronnie Cox was a pleasure to work with. And had the best since of humor. Top Notch
Matt, Wilton and Kiana helped my wife and I tremendously!
Wilton, Matt and Kiana were excellent in helping us get the couch and loveseat we wanted! Pleasure to work with and made the shopping and buying experience fun.
Ronnie was an excellent sales associate and got us a better deal on the furniture then anyone one in Lynchburg.
Hello I was recently at Ashley’s on valley view and I was helped by a great worker named Ronnie Cox so sweet and helpful if anyone goes ask for him he will take great care of you :)
Ronnie was fantastic. Informative, available for questions.
We stopped in to browse & met JJ. She was so wonderful in helping us look for the best fit for our place and budget. Thanks so much for your help JJ
J.J was very helpful! She let us feel comfortable trying to figure out which dinning set we desired and helped us pick the right one!
Darryle was very helpful finding our family the perfect couch for our home at a great price. Go see him for your furniture needs!
Our sales person was JJ. We enjoyed working with her very much. She is very knowledgeable and a pleasure to work with.
Darryl was a very helpful and patient with us in choosing our new recliner.
Ronnie was great to work with. We showed him pictures of stuff we liked (from other stores, but way overpriced) and he helped us find exactly what we wanted , and saved us money. No pressure and allowed us to look around and discuss without following us around like at other places. Highly recommend!
Ryan was very kind and patient, showing us all options and making sure we were getting exactly what we wanted. Smooth purchase process and setting up delivery. We would certainly come back for future furniture purchases
Had a great experience with JJ today at Ashley! She helped us find a beautiful dining room table. Very helpful and knowledgeable of all products!
My experience buying furniture with J. J. was delightful . She made my selection seamless and helped coordinate with my decor. She made me feel special. Her customer service is exemplary! I will be returning!
JJ was very friendly and knowledgeable. I will be back because of the great service.
JJ is a beautiful and a lovely lady who assisted me with my purchase here at Ashlee‘s. I want to thank her and Scott for their amazing assistance in my purchase to complete my new home.
Scott was great. Very helpful!
The Ashley Store in Roanoke, specifically the salesman Wilson, is dishonest. The would not honor their website pricing nor price match their partner vendors selling the same products for half the price. They have lost my business permanently. I can't imagine how many people they are ripping off by lying to them!
Darryl was absolutely wonderful to work with! I highly recommend working with him and shopping at Ashley Store on Valley View Boulevard!
Wilton and Tijuana were super helpful and made our furniture buying experience easy and enjoyable!
JJ was a rock star! We were looking for new furniture and found just what we needed with her help, guidance, and expertise. She was very patient with us, great to work with and made us feel like we were getting good value for our money 🤗
Tijuana was so AMAZING. She took her time to fully explain the process & made my purchase process so easy!
Thanks JJ for all your help and the ladies who stayed over to take care of the sell
Wilton K, was very professional and his knowledge of the product we were looking for was spot on and helped us in every way he could. Was a real pleasure. Will ask for him again.
Excellent service and very personable
JJ was absolutely so helpful! My boyfriend and I were just coming to look at couches, not too sure if we were even going to be able to buy one today. If it wasn’t for JJ going above and beyond for us, we wouldn’t have! But we walked out with the perfect couch for us!
John was fantastic!! He was so helpful and got us exactly what we wanted!!
Ronnie is the absolute best and helped in my decision for our beautiful couch!
We had an awesome experience. Ronnie is the best!
JJ was awesome and very attentive
Great customer service !
Matt was a great help! He took the time to show us various pieces and discuss all options! He was wonderful!!
Matt is great to work with highly recommend
Ronnie Cox was awesome. He listened to exactly what we were looking for and matched us with exactly what we needed for us and our fur babies.
Ronnie Cox was very helpful in listening what we were looking for in our living room and showing us exactly what we wanted and needed.
Wonderful experience with JJ today! Will be back to see her.
JJ was amazing in helping us decide on the perfect mattress!
JJ was exceptional and super helpful during the sale! She was very knowledgeable and wanted to give us the best customer service!
Ronnie Cox was very friendly and professional while helping us select new furniture. He worked with us to make sure we were fully satisfied with our purchase.
I ventured into the Valley View Mall Ashley Furniture Store twice this week. I purchased 4 chairs. Ronnie Cox, Ashley rep, assisted me both days. Ronnie made both my trips very enjoyable. Ronnie was personable and very knowledgeable. Ronnie is a valuable asset for Ashley. I will seek him out for future purchases and highly recommend him to anyone
Darryle Jackson was an amazing sales representative! He was informative, personable, and made sure that we left satisfied customers.
Matt, Rodney, and Scott are awesome. They worked with me on getting a great deal on bedroom furniture. They were very nice and didn’t push me into the sale. Thank you!!!
Darryle Jackson was amazing,helpful and professional
Great customer service, found exactly what we needed! Ronnie Cox was a great help!
JJ was the best very helpful!!
Mr Darryle Jackson at Ashley furniture was amazing and most helpful. We are very happy
JJ was very personable and quick to find the item we were looking for. Clean store.
JJ was fantastic and extremely personable. She helped me find a great chair for our nursery.
JJ took excellent care of us today! We have been all over town looking for a cherry king bed and she took us right to the perfect bed. Sold in 5 minutes!
Zack was wonderful to deal with.
We made a temper - pedic king bed purchase today with Matt and John.Kudos for - Matt’s friendly, professional ,and informative presentation ,with his wealth of knowledge made our decision seamless. He was patient and explained all in a fun easy manner.We came back to Ashley due to the well trained and experienced team members!!
Don't waste your time, go talk to Darrell and Scott!! Super friendly and helpful,very knowledgeable!
Highly recommend asking for Darryle to help you shop around and find everything you need! Super personable and not at all pushy.
JJ was very kind, understood our needs, and is willing to assist us for furnituring our new home.
JJ was very helpful. Very knowledgeable. She helped us pick a mattress & boxsprings.
JJ was the beat and very helpful.
JJ was fantastic! She was friendly, knowledgeable and very accommodating.
JJ helped us and she was wonderful. Explained every thing and was very friendly and knowledgeable. Let us take our time and never pushy. Great experience.
Wilton was a freaking phenomenal salesperson and Matt was amazing as well. Would definitely recommend.
Beautiful store decorated for the holidays. And Matt was awesome! Not pushy but knowledgeable!
Darryle was very helpful, kind and knowledgeable! Glad we dropped in and had him to help us.
JJ she was so kind y she was so helpful to us, she is a nice person it was a pleasure to meet her.
JJ was amazing!! she helped us pick out a great couch within our budget, and was super sweet to boot!
J.J. was awesome. Excellent knowledge and customer service. I recommend her to anyone.
Went in to look for a new sofa. I always liken going into a furniture store to a car dealership. The sales person is right there, kind of in your face. I realize they work on commission, but I also like to look and check out products without someone hovering the whole time. Also despite the sofa we liked being on sale in the store, it is on sale at the Ashley website on line for almost $600 less. I doubt the physical store will come down that much in price. Considering we also wanted an ottoman to match plus the warranty, I can add all that to the order on line and have it total the price just for the sofa alone at the store. I am a senior person living on my social security and savings. I have to be very careful about my spending, so these little things mean a great deal to me. I appreciate the physical stores so I can sit, feel and try out the products, but it makes it hard to do when the issues I mentioned happen.
Darryle show so much kindness and attention to us while shopping for our new home. We really enjoyed working with him..
Great experience. Darryle was fantastic.
My wife and I had the best experience with J.J on buying a new bed-set and mattress. I would recommend J.J to all of our friends and family. JJ was knowledgeable as well as friendly throughout our visit at Ashley’s furniture.
J.J., our sales associate was incredible!! She was very knowledgeable, extremely personable, and so intuitive to our needs. She helped guide us to the perfect bedroom set and mattress that was right on point with both our style and budget. She made sure we got the best deal for our money. J.J, thanks so much! You are truly amazing!!! Expect to see us again for future purchases.
JJ was an excellent resource when searching for a new bedroom suite for our daughter. She met all of our needs and answered all of our questions. We will be back and will request to work with her again. Thank you!
J.J was very helpful, extremely nice, and caring. If I ever need any furniture, or if any friends need furniture, I’d definitely come back to see her!
Scott was great!
Darryle was attentive and full of all of the information I needed. I’m very happy with my buying experience with him.
Scott was great to work with.
Great selection, excellent customer service!! Thank you so much to JJ for all of your help!!
JJ was beyond excellent! So welcoming and knowledgeable while making us feel comfortable enough to take our time and make the right decision
Jj helped us find the prefect couch and dinning table. Quick service and answered all our questions.
Change my rating and changed my mind after I figured out they have wonderful service and people to greet you to get a sale Tell you one thing and do another I purchased furniture on November the 14th here it is now December the 4th and still no furniture so I decided to go elsewhere to purchase furniture that delivered the next day and call and cancel my order well that was fine and dandy until I had to pay a restocking fee for furniture that I never received or for seeing coming in the near future then they proceeded to call to try to schedule a delivery date then just because I was scheduled a delivery date that the furniture was still in the warehouse and there would still be more wait time ridiculous customer services horrible as well I would not purchase from here whatever happened to good customer service store manager was unhelpful as well offered to give me different kind of furniture that still had to be delivered which was more wait time unbelievable
Ryan was great to work with on our living room furniture purchase. No pressure at all and quick and efficient with the check out process.
Darryle Jackson helped me to get my first apartment furnished. He was very knowledgeable about his stock. All-around very friendly and helpful!
Scott was awesome!
Terrific sales Lady. Great character. I will shop again with JJ.
Hello there, My Husband and I were so Thankful for coming to Ashley Furniture! Soon as we walked in Ms. JJ greeted us with such a warm Welcome! Once we decided upon what we wanted she took it from there with Awesome Service! She Super Sweet and Very Helpful with Serving Us!!!
J.J was very helpful she communicated with me and my fiancé very well we’re looking to do more business with her thank you for having a amazing employee
We went to Ashley’s in Roanoke today and from the moment we walked in we had a lovely man named Wilton great us and help us out the entire time. He took the time to explain everything to us and was patient as we roamed around. He was so funny and endearing we truly felt as if we were talking to a friend not a salesman. He even showed us pictures of him family which was so cute. On top of that we also had a lovely man named Darell making us laugh every time we walked past him. This has been the nicest experience my family and I have had in a long time. We are beyond happy with this experience. We will definitely be coming back!!!
He was truly remarkable, and our shared name is merely a coincidence that adds to his greatness.
Dakota was excellent and answered every question we had. Highly recommend
Darryle was very helpful and a pleasure to work with.
JJ was so extremely helpful this afternoon! She’s a keeper!
Worked with sales rep, JJ, to select a new bed. JJ was super friendly and very knowledgeable about the selection Ashley provided. JJ took the time to explain the current state of the art in bedding and we ultimately settled on a new Tempur-Pedic mattress and base. The irony is I went into the store trying to avoid the Tempur-Pedic because I didn't think I wanted a memory foam style mattress. JJ's deep knowledge of the product line and demonstration of the product line convinced us. After shopping a few other stores, we returned to Ashley to make the purchase. Ashley's pricing was the same as purchasing directly from the manufacturer, and their financing terms sealed the deal. Store manager, Matt, was very helpful in getting paperwork processed and the entire experience was a pleasure. I would recommend Ashley Furniture and JJ to anyone in search of new home decor and furnishings.
Scott Einarrsson was terrific...
Wilton is the best sales person i have ever delt with at a furniture store or really anywhere. I highly recommend anyone to come by and shop...
Scott is a tremendously nice and helpful young man!! Helped me pick the perfect chair and it looks perfect in our room. Thank you!!!
I got bribed :(
Matt was wonderful to work with, highly recommend!!!
JJ did an awesome job helping my husband and I to find the couch for our awkwardly arranged living room. She took the color pallet of the room into account as well as the custom measurements. She found the perfect modular design for us and gave us a great deal on the final price as well!
JJ was an outstanding salesperson! Attentive, helpful and friendly. Explained the process thoroughly from sale to delivery. True asset to the store in Roanoke.
Went in to buy a mattress, with the help of Matt Crotes at valley view store i left with what I needed and a smile. Matt is awesome.
Matt Cortes at valley view is awesome to deal with he was very helpful with everything. Lots of knowledge for a young man, great since of humor. Great guy all around.
JJ was a great help! :) very knowledgable and excited to help us!
JJ is amazing! She helped us with size and texture for a sofa and was so personable! Thank you JJ!
We had a great experience. Our regular sales person was out sick. He had helped us greatly earlier this year, but JJ helped us with our current purchase and made everything easy for us. She seems very interested us and what we needed. I'll definity be back for more furniture if needed.
JJ was absolutely amazing! Very sweet and helpful. Highly recommend seeing her for any and all of the ur furniture needs!
We stopped in to the Ashley Store looking for a new mattress and furniture. Matt promptly greeted us and was really great at answering the questions we had. He provided a lot of helpful information that assisted us in our mattress selection. He was incredibly friendly and made the overall experience very enjoyable.
Joyce Jenkins was the best!! Very attentive to our needs and super friendly!!
JJ was a lot of help. Delivery team was courteous, quick, and kind. Great team.
JJ was fantastic. Very valuable member of your team.
JJ was outstanding assisting us in getting a table for our daughter. Great experience all around!
Scott was fantastic. Really helped me out
JJ was so helpful and pleasant.
JJ helped me thanks so much!
JJ was wonderful to work with. Appreciate such good attention she gave us
Darryle Jackson was wonderful!!!! He showed us all we want and helped us get the best matters! Ask for Darryle when you come to Ashley!
Very pleasant experience buying furniture today. Joyce was great
JJ was great she was right there with me the whole time explaining everything to me so pleasant and very helpful
JJ was so helpful and worked so hard to get me everything I wanted for my new home!!
N n Scott helped us find the furniture we been looking for n worked with on pricing it was an enjoyable experience very nice people
JJ was wonderful. She was efficient and sweet and did a great job of listening to our wants and needs and finding the best option for us.
JJ made our day! She listened to our needs and helped us find the perfect living room furniture. We told her we were going to check a few other places and she was quite understanding. Less than two hours later we were back. As soon as she saw us her face lit up and she went right to work for us! JJ is not your typical high pressure salesperson. She is friendly, helpful and patient. The next time we need furniture our first stop will be here at Ashley and JJ will be our salesperson.
JJ was extremely helpful with a our new furniture purchase. She was able to work with my family's timeline for purchase and make a deal that was comfortable for us. I would recommend coming in to see some of the deals and what kind of cool looking furniture they can help you with.
Matt was fantastic. Very professional and informative. We felt very comfortable with him and he won us over with how he wanted what was best for us. Will definitely be back
if you come here shop with CASON!!!! He is amazing and always eager to help
It was wonderful working with JJ in picking out our new living room furniture We'll be back for all our future needs!
Loved the customer service and selection!! My only qualm was the music. I came in a few times while trying to decide on my selection but the music was a distraction. The same songs played and were honestly annoying. Please change it up. There is a such thing as TOO MUCH country music.
JJ was patient with me as I figured out what I needed. She is a great salesperson and you are lucky to have her representing your company.
Had excellent assistance in picking out a recliner for our tv room in basement. J.J. Was very friendly and helpful and knowledgeable about various recliners, their advantages and options.
Team was amazing! Scott was attentive and gave wonderful recommendations. Highly recommend. Thanks team! We will return soon.
Great power reclining sofas! Scott was so helpful and accommodating - we'd highly recommend working with Scott with what you're looking for!
JJ, was great to work with and knowledgeable, professional and nice. Helped us pick out the perfect furniture.
Darryle was absolutely great to work with. Very enjoyable experience, will definitely recommend to all of our friends
JJ was awesome! She listened to what we needed and helped us find a furniture set even better than we expected for our price range. Super excited for the comfy set to arrive. :)
Ryan C was amazing helping getting the right sofa for our needs
We paid a deposit on a bedroom set in August. We were told it would be ready in September. We paid the balance due in early September. We were told it would not be available until the end of October. I pushed back and got half the furniture in September. As of last week we were told the remainder would not arrive until November. None of this was by call from the company, we have repeatedly had to call ourselves to try to get updates. We paid in full for a product and have not received them. When we call we are always told someone will call us back and they never do. This is unacceptable all around. I will never purchase from them again and would not recommend them to anyone.
Scott was awesome!! Made everything very simple and easy! We will be back for sure!
Darryle was a pleasure to work with! I would definitely come back and hope with him again!
Darryle Jackson is great. Never a better experience.
Ryan, Matt, Chante, and Tijuana were all amazing thank you!
Ryan, Matt, Chante, and Tijuana are all amazing! Great service would recommend
We had a wonderful sales associate named J.J. She was inviting and knowledgeable about the products! She stayed late to help us find exactly what we liked.
JJ was wonderful during our time at the store. We were very happy with our purchase of a new couch and she was very helpful.
Great experience, but the shipping wasn't mentioned until check out. That caught me off guard when factoring in tax and everything else. However JJ was very helpful and kind as well as relatable. She took care of everything we needed and that was a great experience.
Ian was great
I purchased a leather reclining Sofa and loveseat from J. J. At Ashley Store in Roanoke and she was so great! She helped me look at everything and explained everything including their awesome warranty and she helped saved me a lot of money! You should go see her! I love my furniture it is Italian leather and beautiful!
Darryle Jackson was very helpful! Would recommend coming here!
JJ was awesome, she was very friendly and knowledgeable when came to product, fabrics, and sales. She was a pleasure to work with and made the process easy and affordable.
Ian was a great help !!
Darryle Jackson helped us find the perfect couch for our home!
Ian was so handsome and smelled great
Ian is the best. Go to Ashley and ask for Ian!
Ian was fantastic
Ian was great
Matt was a fantastic salesman
JJ is a wonderful and engaging person. She took the time to get to me and what I was looking for. It was a pleasure shopping with her assistance!!!
J.J helped us and found us exactly what we were looking for! 😊
We were helped by J.J. today with purchasing a bedroom suite today and she did a great job helping us through the process. She was very nice and professional with us.
JJ was AWESOME Got us a computer desk that was a floor model that usually wouldn’t be able to sold. Thanks so so much for your effort. Such an amazing job.
I knew exactly what I was looking for when I walked in and we ended up with an Exceptional Sales Specialist. Wilton Kitt was friendly, personable and helped us with purchasing our dining room table. Delivery went extremely smooth and only took 15 minutes to set up. An overall excellent experience with Ashley Home Furnishings.
DARRYLE JACKSON, Did and outstanding job working with my father to pick out his new bedroom suite today. My father is in his nineties and can be a little hard to please. He was patient with my dad and I'm sure he got a great deal.
Very helpful. I have a small space but need large furniture! Matt worked hard measuring several pieces to see if they would work in my space.
Worked with Matt and although he wasn't able to find what we needed he worked for multiple days trying to figure out something. We might not be able to purchase from him this time but we will in the future. @Ashley Roanoke
J.J, where do I even begin! She listened, took care of us and the sweetest person ever! She was the best! Thank you J.J!!
J.J. took great care of me and my family! She is awesome and works for the best deal possible! Thank you, J.J.!
Scott E. Was fantastic. Very personable.
JJ was super helpful and informative about the products we had questions on.
She was a great sales person!
JJ was wonderful. Really was very good about showing us the special details that only Ashley offers. Good workmanship, innovation and real value. Thanks
I had an excellent experience working with JJ while searching for a new sofa. She was incredibly helpful and patient throughout the process, offering great suggestions based on our preferences and budget. JJ’s knowledge and attention to detail made the experience stress-free, and we ended up with the perfect sofa for our home. I highly recommend JJ for their professionalism and customer-first approach!"
Walked in and JJ greeted us and found us exactly what we wanted. Took us right to the perfect selection and we bought it. A truly enjoyable experience.
Scott was very helpful and answered all our questions!
Had a great experience at Ashley Furniture today! Darryle Jackson was extremely helpful! Mr. Jackson was very friendly, provided me with excellent service and a very good deal. I highly recommend reaching out to Mr. Jackson for all of your furniture needs!
JJ was very nice very helpful. I called before I came to the store and she explained everything to me that I needed to know over the phone and even when I came into the store
Darryle was great to worth with. Found my dream couch!! 10/10
JJ was very informative & helpful. She helped me pick out my bedroom set and she even helped me pick out a paint color. I will be coming back to her in the future for all my furniture needs.
Excellent customer service. J.J. found me exactly what I was looking for.
Ian was great!!
JJ is a wonderful, knowledgeable salewoman she truly cares about her customers and the service she provides. Ashley furniture is the only furniture store I’ll shop to buy furniture! Thanks to the entire staff!!
Great experience at this store! Darryle helped my husband and I pick out a sectional for our house. He was very helpful with finding us a deal!
JJ was great. We had been to 7 furniture stores in the area without making a purchase. JJ understood the concerns of dog owners when buying furniture. She guided us and helped us identify what we wanted. We purchased a sofa/loveseat/chair set. We are happy.
Fantastic deal and our salesman Darryle Jackson made the purchase we made easy and quick. He’s a veteran, as am I, and he took great care of us. If you’re a vet, go see him.
Darryle Jackson was amazing. He worked with us to find the perfect table for the dining room at an excellent price. Will definitely be back!!!
Darryle was great and made the experience of buying our first couch very easy. Thank you!
Darryle was great to work with!
Ian was terrific explaining and finding what I want and needed without my having to compromise.
Ian Cliff was excellent to work with. He seemed knowledgeable about the furniture items that Ashley carries. He worked well on providing us with suggestions and options. I would highly recommend him to others. If we purchase other furniture from Ashley, we will go to him.
JJ was a great help from beginning to end. She is a people person and very knowledgeable.
Ian was good
Ian was a pleasure to work with. He is an asset for you to have as a salesman.
Ian attentive to what we were looking for and showed us many options to choose from. He didn’t hover just wanting that sell, he allowed us to conveniently look. When we were ready to decide, he was close by and gave us different financial options. Would come back with service like that.
Ian was very helpful and took the time to explain all the options, delivery and protection for our new furniture. We came in haven’t no clue what we wanted but he was very polite and patient. He made us feel welcomed without the pushy salesman tactics.
Ian was soooo awesome!
J.J. was super helpful in my process of purchasing a couch for my new house!
Ms. Joyce was a joy to shop with and buy furniture. I will definitely return to Ashley Furniture to shop with her.
Ms. Joyce was a pleasure to meet and a great sales woman! I will be returning back to shop from her again at Ashley Furniture.
Ian is the best
JJ was great to work with!
Darryle helped us find a new living room set today. He was extremely kind and helpful. We found exactly what we were looking for! He helped us get it all for an excellent price. I highly recommend him for any of your furniture needs!
Came to Ashley with my girlfriend to buy a new couch and chair. Darryle Jackson was more than helpful answering all our questions. His professionalism was superb and was a pleasure to work with! We will definitely be coming back to see him in the future!
Ian was an amazing sales rep! Great to work with
JJ is a top sales rep. She was friendly from the minute we walked in till the moment we left. She made sure we were happy with our purchase. Our first purchase was from her about 8 yeas ago. So glad to know she's still working.
We had a great experience at the Ashley Store in Roanoke. JJ was our salesperson and I give her 5 stars. She was so personable and such a joy to work with. I would definitely want to work with her again!
J.J. Was absolutely wonderful and made our shopping experience the best! Thanks!
Very good experience. Darryle Jackson is very helpful and good to work with
Matt was great in helping us find a mattress and living room set on 8/31/24. He was funny, kept our kids entertained, and was very knowledgeable about all of the store products. We appreciate his help so much!
Matt was great to work with!
JJ was an outstanding saleswoman. She had energy and she answered all the questions I had. Plus saved me money. Thank You
We visited Ashley Furniture in search of a couch for my daughter and her fiancé’. J.J. Met us at the door with a smile! We told her what we were looking for and our budget and she knew exactly what to show us. She was very friendly, professional, and knowledgeable. We were able to find exactly what we were looking for and very happy with our purchase!
Darryle Jackson was very helpful and friendly.
JJ was a very helpful saleswoman. I highly recommend!
She helped me great! J.J
Ian was great!
J.J. was very helpful and friendly!
JJ was very helpful with showing me pieces on the floor. Found a few pieces I am very interested in. Would definitely work with JJ in future purchases.
Made a great deal!!! Ian was awesome!
Ian was really helpful trying to find us the right bed set he is awesome give this man a raise
Ian was the best! Very informative and very nice
Ian was the best salesperson I have ever encountered, ASK FOR IAN
JJ and Matt are some of the best Sales people Ashley has. Will definitely come to shop again.
jj was the best very helpful
J.J was so sweet and helped us find what we needed for a great price!
Our experience with JJ was a pleasant one. She listened to what we were looking for. She was professional.
Came in and talked with JJ. She was wonderful! I am looking forward to working with her!
J•J•is an excellent person, she helped us choose our furniture,she is very nice all star for you J•J• Thanks you☆☆☆☆☆
Phenomenal shopping experience, thanks very much to JJ for bringing so much kindness and personality
J.J. was extremely informative, helpful, and kind! She gave us tons of information to help us make a purchase that is right for us. Thank you J.J!!
Darryl Jackson was a reasonable and very friendly salesman that helped with the sales process very thoroughly. I greatly appreciated the help and service provided
Ryan was the best salesman. Very knowledgeable and friendly. So go to Ashley Furniture and ask for Ryan Cole.
Scott was great
Scott was great! Super awesome!
J.J. was amazing to work with! She was so helpful and knowledgeable about the different sectionals we were looking at!
My sister-in-law was shopping for a new mattress. Our expectations were low when we entered Ashley Furniture at Valley View. We were delighted with the service we received from JJ. She explained and demonstrated the features, advantages, and benefits of several beds. My sister-in- law is delighted with her selection and feels she got a good deal.
Darryle was very helpful and great to work with!
JJ and Matt were patient, kind, and incredibly helpful as I purchased furniture for my home. Great deals and great staff! Talk to JJ and Matt next time you go to Ashley. You won’t be disappointed.
JJ and Matt were great to work with. Great pricing on the furniture and very knowledgeable sales people.
JJ was very pleasant to work with and helped us find just the right furniture for our living room.
JJ was very helpful and knowledgeable. Highly recommend
Ian was amazing with helping me and my fiancé find our bed set!
JJ gave me a excellent sale experience and her gracious customer service was outstanding, thank you 🙏🏽 JJ and Ashley Furniture !
Our experience with J.J. was awesome. We told her what we were looking for and she herself found what we really need and what we wanted. She made the process quick and easy. Thank you J.J.
Working with Ian was an absolute pleasure from start to finish. He took the time to truly understand our needs and preferences, guiding us through the selection process to help us find the perfect living room suite for our home. His attentiveness and expertise were evident every step of the way. Ian listened intently as we described our vision, asking thoughtful questions to hone in on the exact style, features, and functionality we were looking for. He provided valuable insights and recommendations, never once making us feel rushed or pressured. Once we had settled on the ideal pieces, Ian ensured the delivery and installation went off without a hitch. Ian's commitment to customer satisfaction was unparalleled – he didn't stop until we were 100% thrilled with our purchase. His passion for his work and genuine care for his clients was palpable, making the entire experience an absolute delight. Working with Ian was a true pleasure, and we couldn't be happier with the stunning new living room suite that now graces our home.
JJ was extremely helpful! We had a wonderful experience at Ashley! We will definitely be back! Ask for JJ if you need any help.
JJ helped us out today and was very courteous and respectful. Very knowledgeable about the couches. I would come in and speak with her any time for my families needs.
J J was wonderful to work with. She helped my daughter 2 years ago and she’s the reason I came to Ashley’s.
JJ was super helpful and kind.
JJ was super helpful. Knows her stuff and worked to get us a good price.
J.J was very helpful and knowledgeable with all our questions.
Really sweet and wonderful to work with.
JJ was amazing! Seamless process and was able to shop!
Wow what an experience! Didn’t plan on buying anything when I came in, with how helpful Matt was and how the financing options worked out with our budget we managed to find the perfect couch we were looking for. Matt was a charismatic and very inviting host! 10/10 would recommend
Let me preface this by saying we purchased a couch less than three months ago. I left a one-star review of that couch on the Ashley Furniture website 12 days ago and it has never shown up and if I try to leave it again, they tell me they already have my review for it. I believe they are filtering at least some of the negative reviews of their products from appearing on site, so I decided to leave my review here. "We bought this couch (Coulee Point 2-Piece Sectional with Chaise - Item: 94401S1) less than three months ago and a board in the frame (back portion of the chaise, not seating) has already broken in two. No one jumps on the couch. No one plops down on the couch. No one does anything but lays sedentary scrolling on their phone on the couch. It is placed against the wall, so the breakage isn't from stress of anyone leaning against it. It's just poorly made. The material still looks great and vacuums very, very easily (great option if you have pets!), but for a $1600 couch, the idea of it not even lasting a year with gentle use before structurally breaking is absolutely absurd." All of this being said, dealing with this particular store location was easy, I never felt pressured to buy anything and when we decided to, the process was simple. I just don't think we'll be back based on the poor quality of the furniture and the fact that I feel the lower-star reviews for the products on-site aren't being posted, so you're unable to get an honest review of anything they sell.
We went to Ashleys to look at couches to see what size, fabric, and colors we liked...we were not ready to purchase that day. JJ was super understanding of this and still went out of her way to be helpful and informative. We learned alot about Ashleys couches and walked away more knowledgeable. We did unexpectedly buy a chair and JJ was fantastic. She helped us get the chair for a great price. We cannot thank JJ enough for being so easy to work with and helpful!
Matt and JJ were Amazing! We were at the Valley View store in Roanoke Va. These two were so dedicated. They were knowledgeable, polite and personable. They both went out of their way to help us find the furniture that we wanted and to work out our financing. Awesome employees. They really deserve praise! Thanks to you both from the bottom of our hearts.
Ian is the coolest
Ian was great!
Ian was wonderful! Gave great advice and had lots of patience.
Ian was fantastic the absolute best salesperson I have ever encountered in my entire life. ASK FOR IAN CLIFF.
Ian was fantastic to work with!
Ian was great
Good deal on couch, love seat, and chair. Nice sales representative, J.J. who showed us everything we wanted to see and was up front with the total cost upon request. Thank you
Wilton, Matt and Brendan were amazing! Wilton is so friendly, helpful and our for our best interest! Will be back for next furniture need!
Matt is awesome. Friendly, well mannered, and very knowledgeable about the merchandise.
Ian was super helpful and a pleasure to work with! He made the furniture buying process painless and enjoyable.
Ian was awesome! Super helpful and made the furniture buying process painless. Definitely recommend!!
Wilton was absolutely wonderful in assisting us with the purchase of a kitchen dining set. He was very friendly and knowledgeable of the business. I highly recommend him!!
Came into Ashley today and jj was so wonderful. My brother got a couch and she was so helpful and wonderful. Will be back again.
Jj was very nice and helpful. She was great and helped me get a couch. Great experience thanks to jj. We will be back again.
Rodney cooper was great to work with. Very helpful and attentive. Matt the manager is always a pleasure to work with. Both know their stuff!!!
Rodney and Matt are great. Repeat customer here. Always great customer service. Works with you to find exactly want you are looking for!
Matt Cortes was wonderful. Very personable and met all expectations.
Matt is a great salesman. Not pushy, able to answer all questions.
Great salesman! I was an extremely hard to please customer (I had a specific idea of what I wanted and couldn’t find it) and Matt walked me through the entire store and then some, until we found everything I was looking for! I would highly recommend!
JJ was very helpful with purchasing a lift chair for my dad! I’m sure he will be very comfortable in it. Thanks for smooth transaction, pairing with the Ashley Outlet order. 😀
Ian was a pleasure to work with! He helped us piece together the dining set we’ve envisioned for our space!
Darryle was wonderful!
Darryle was helpful from the time we walked through the door, all the way to the purchase. He was efficient and brought some comedy to furniture shopping. Definetely recommend shopping with him!
Found the perfect couch. JJ was a very kind woman and helped tremendously in finding what i needed
JJ was a super help! Thanks so much again! We need more people like her in this world
Ian was knowledgeable and easy to work with. Able to get us the sectional we wanted and worked with us on the price.
Ian was great to work with. Have been looking at a certain sectional for several months that we fell in love with but we're nervous to make the jump. He was able to get us to a comfortable price point so we coule finally get the couch we wanted and not feel like we had to settle for something else.
Found our new couch today thanks to Ian!! Make sure you ask for him!
Had a great experience with Ian today, thank you thank you!!!
Ian was an A++++++ salesman. 10/10 recommend!!!
Wonderful help! Charming personality, beautiful smile, great boots. Made our day fantastic, didn't push us.
ALEX WAS VERY HELPFUL AND FRIENDLY.
Ian took very good care of us. We knew what we wanted when we walked in. He took us to exactly what we were looking for. Didnt give us the tour, which i greatly appreciated. I don't lile sales people to begin with, especially push ones that think they know more about what you want than you do. Ian was straight forward, listen to what we wanted and made it easy
Ian was our helpful store rep. He was super helpful and within the first two minutes, knew exactly what I was looking for. Very helpful and knowledgeable without being that typical annoying “sales guy”. Will be back for my other furniture needs in future.
Ashley Home Furnishing has the best pricing with great quality furniture. Our favorite sales rep is Darryle Jackson, he always take great care of us and we love working with him everytime!
Darryle was very helpful and friendly. We loved his kind manner and service.
Ian was amazing. Very knowledgeable, professional, and courteous. We will come back.
Ian made our trip fun and sold us our new porch furniture. Great associate!
Scott was fantastic!
Ian was so very helpful and polite, and he went above and beyond the call of duty in dealing with my sister-in-law with pricing. I would highly recommend Ian and Ashley Furniture in the Valley View Area of Roanoke!
Had a wonderful experience with Joyce (JJ)! She was so nice and helpful without being pushy (as we’ve encountered with sales associates at other furniture stores in the past), and price-matched the prices on Ashley’s website. It was all-around an easy, fun buying experience. We are excited about our new furniture and will definitely return in the future!
Rodney was knowledgeable and patient in showing us all options for furniture that we were looking for. He was professional and offered his advice when asked and also gave us time to talk between ourselves. Would gladly return for future purchases.
Darryle Jackson was so helpful during our stop at Ashley! His humor brightened the day!
JJ was amazing. Greeted me at the door with a smile and bubbly personality. She was so detailed and thorough and offered alternates to my original liking just in case there was something else that suited my needs better. In the end I chose what I came in for and couldn’t be more pleased with the level of service, comfort, and quality of the furniture I chose. The sale price and 5-year warranty were a great deal, too. Thanks, JJ - you’re the best!
JJ was fantastic! Very knowledgeable about the products in the store. Knew the answer to every question asked. We had great conversations about unrelated topics while having a fun shopping experience.
I’ve always ordered my furnitures from Ashley because of the quality of their products. I needed a new couch and Scott was very helpful. He approached us as soon as we walked in the store, and offered multiple suggestions based off what we were looking for.
Kiana the office manager customer service was great! She went above and beyond to do everything she can for me. Matt was great! He does the most he can to satisfy the customer. Wilton takes his time to listen to the customer and assist them. He helped me with everything that I wanted and needed! This was definitely a great shopping experience.
I had a great experience with my purchase! JJ listened to my concerns and addressed them. She was knowledgeable and very helpful. I highly recommend asking for her if you go there!
Ian was really great assisting us
We have bought furniture from Ashley Furniture a few times and always have a great experience. Zach Doyle was great helping us pick a bedroom set for my dad‘s move to Virginia that was happening in a very short timeframe. He made sure everything was the right fit for us, and that I could get it when needed. Delivery and set up was great as well. Thank you Ashley Furniture!
We had a great experience buying our first couch at Ashley with JJ! She was kind, attentive, and very knowledgeable. We are so happy with our purchase!
JJ was very helpful for us to find our sectional!
My experience in Ashley Outlet was awesome. Scott Einarsson, the store manager, is a great guy who helped me so thoughtfully and walked me through my options very patiently. I’m moving to my new place and I needed to furnish the whole apartment with a tight budget and he made it worked for me. I’ll definitely go back in the future!
The in-store experience was great. Scott was very helpful and didn't make us feel pressured to buy. Alice in the office is also phenomenal and a pleasure to deal with. I had to place an order for a replacement cushion, and she made it hassle-free.
Found a great sectional today. Ian was very friendly and super helpful!
Ian was fantastic to work with!
JJ made our experience easy and knew exactly what we were looking for
Ian was great!!!
Ian was great spent time me and my family!!
JJ was very helpful
Rodney was an amazing Salesman Very very helpful and knowledgeable
Darryle Jackson is awesome! If you need something from Ashley I would recommend asking for him!
Excellent service by Zack. If you’re in the market for furniture definitely ask for Zack at the Roanoke location. He was very helpful and great to work with.
Ian was the best salesperson in the world. ASK FOR IAN
Rodney was stellar with customer care and spent a lot of time going above and beyond leading us to the perfect couch for our family room.
Ian remembered us!
Ian was friendly and professional. He made our experience low stress and helped us find what we needed!
Ian was very friendly and professional. He took his time as we walked the entire store looking at items. We would definitely return here.
Ian was great! Got some great stuff and he was very efficient!
Ian was great to work with! We looked at a few other stores and he gave us the best price but also was very personable, and not pushy which made us come back! We will be coming back to purchase furniture in the future because of him!
Mrs. JJ was super helpful
JJ was perfect!!!!!
Rodney was fantastic! He answered our million questions about couch combinations and stayed late on July 4th to get us taken care of! Definitely recommend coming in and seeing him for all of you furniture needs!
Ian was a fabulous sales rep. Worked diligently with us.
Zack was very helpful
Zack was great! Great customer service! Go Hokies!!!
Zack was a great help and a pleasure to work with today
Scott was great!!
We had a wonderful experience working with JJ at Ashley Store at Roanoke. She was patient while we looked through the store inventory and never pushed us to buy any stuff. She was informative and gave us all the pertinent info so we could make an informed decision. Would love to work her again and recommend her to anyone looking to buy furniture at Ashley.
Scott and JJ worked together together to help us find our beautiful living room group and was so kind to my family. We would shop with them again at Ashley’s!!
Had a great experience buying a new couch. The process was smooth and easy. Thank you to Zach for the help!
Rodney C was amazing! Very personable and attentive to his customers! Will definitely come back!
JJ was amazing!! She helped us so much and was so nice! She has great experience and I would recommend her to anyone!!
We enjoy buying from Rodney.
Matt was wonderful when we were shopping for furniture. He was super helpful and great with my kids! I would highly recommend working with him!
Ian was very helpful. He new what we were looking for and got us exactly what we wanted.
Very helpful, knew her stuff!
We came looking for a couch today. Rodney C. was extremely helpful. He was present to answer questions and was knowledgeable on everything we asked. He did a great job of not hovering as well. When we wanted to roam and look by ourselves he did a great job of letting us be unlike the classic salesman. Would use him again if looking for more family.
Ian helped find a great living room set.
Ian was a great help looking for the right piece.
Joyce (JJ) was wonderful! She helped us find a great mattress and frame within our price range. Highly recommended!
JJ helped us find the perfect Mattress and bed frame for our home. She was friendly and patient.
If you’re looking for some furniture you need to look up JJ at Ashley! She was so helpful in finding just what I was looking for and in the right price range. Also very knowledgeable about what she’s selling! Alice is so nice and made the finance portion so easy! Check them out!
J.J was very nice and helpful throughout the furniture buying process! Highly recommend her as she explained things throughly, measured things, and was an expert.
Darryl Jackson helped up at the Ashley Valley View store. He was attentive and friendly and was an awesome experience
Ian was great! Made buying furniture as first time buyers super easy!
Ian was extremely helpful! Great experience at Ashley, couldn’t recommend more
Rodney helped me find my first couch for my new space! He asked all the right questions to figure out what I wanted vs what I don’t want and was patient answering all questions. Definitely recommend working with him to find your next piece!
Matt was incredibly helpful. He was patient, courtesy and made shopping for living room furniture fun! No high pressure. Just a great experience all the way around.
Ian was a huge help to us- love our new table!
Darryle was very helpful and kind! He spent time making sure we had as much information as possible to pick the furniture that fits our family best.
Joyce Jenkins was the best . Very knowledgeable and helpful. Ashley Furniture has a repeat customer. Will definitely do recommendations to my family and friends.
Wilton is a great person to work with. He treats you like family. We also worked with Rodney. Super nice and really tried to find us an option for our porch. We will definitely be back because of them for our next furniture purchase.
JJ was amazing. A lovely lady that helped us with our furniture buying experience. I would recommend her to anyone!!
Best Uber Rider ever! I am just about to move into my new apartment and Ian was amazing at finding me a deal!
Ian was great, he was the most handsome and extrordiary sales professional i have ever encountered
Ian was great and very helpful with my decision
just no
J.J. was friendly and able to work with us to get what we wanted during the purchasing process. Now that we have picked up the couch and have went through the whole process, I would caution future buyers. We were told the couch would come in multiple boxes and would be easily transportable after we explained our situation to J.J., so we did not pay for delivery. Upon picking up the couch, it was only in two LARGE pieces which made it damn near impossible to get into our home. Additionally, we were told during the purchase process, J.J. would personally call us herself that week to give us an update on the couch. We never received an update once from her or any Ashley team member. I had to check on delivery date and also call to confirm it arrived at the facility. I am not sure if I will be back after this experience.
J.J. Was fantastic! Gave us great suggestions and up to date information about sales and deal as well as space to make our decision we will be back!
JJ was great! We finally have a good couch and she helped us pick one that suited exactly what we were looking for.
Matt was really great and really helpful helping us pick out the perfect table for us. He was patient, was very knowlegeable, had great humor, and was super easy to work with! We highly recommend him!
Right away a pleasant sales lady approached us as we entered the store. Ms. JJ was very helpful in that she found out exactly what we needed and gave us multiple choices. Also, she was very informative about Ashley’s products. This helped us to make an informed decision. Appreciate the offer to provide additional assistance if any issues come up.
JJ was very helpful and showed us different types of twin size beds that would fit an adult. She fit my style and was engaging as well. Would recommend her to other customers.
J.J. was amazing!! Thank you for all of your help in finding my apartment needs! Truthfully a blessing!
My experience at this Ashley location was overwhelmingly positive. Our sales associate Milton was a kind and knowledgable presence that made our couch-searching a fun and successful time!
My husband and I worked with Matt who walked us through every possibility with our furniture purchase. He was the furthest thing from a naggy salesman! An absolute delight from start to finish. Thanks Matt!
Matt was amazing, spent quality time with my wife and I for over two hours. Very knowledgeable and friendly. 5 star, highly recommend!
Matt gets 5+ stars in my book. His customer service, professionalism and overall personal service is outstanding. A pleasure to do business with him.
JJ was awesome. She really took care of us and the furniture looks great. Can’t wait to receive it.
JJ helped my fiancé and I during our visit. We were looking for a guest bedroom set and she knew where all the options that suited our wants were in the store! She made our experience a breeze!
Ian, our sales guru, was extremely helpful with the purchase of some furniture for my mom! Very professional and communicated effectively with options! The store had a very nice selection of furniture and it was reasonably priced! We will be back for future purchases.
A huge thank you to Matt for his great service, humor and help!!! We truly appreciate you
Came in store and God sent JJ and Alice to help me and they were a true blessing,God sent they went over and beyond Thank you Heavenly Father and Lord Jesus Christ for sending help right on time with those sweet ladies
Ian was very helpful. Kept his distance. He let us browse after giving us the layout of the store before checking on us again. We would work with Ian again on our next furniture search.
Rodney was amazing very friendly I would totally recommend
My wife and I came in Ashley's today and was greeted by a salesperson named JJ she was very efficient and helping us find furniture for our new sunroom and we were very pleased with the service and the prices and we definitely would shop with Ashley again thank you! Gary and Sally Jenkins
Good experience purchasing a mattress here. Darryl was very personable and helpful.
JJ was super friendly and helpful. After a year of looking and not finding what we wanted, we found several great options to choose from. Thanks, JJ!!
Matt is the best! Helped us pick out the perfect sectional for our new house.
Matt was awesome, super helpful in shopping for couches. Highly recommend
Ian was very helpful and patient with me!
Ian was very helpful and great to work with.
A good place to buy mattress. Lots of options to choose from. The staffs are helpful especially Ian who assisted us ( he's awesome btw).
Rodney showed us exactly what we needed within 5 minutes. Excellent service and knowledge. We highly recommend him to anyone looking for furniture.
Zach was very helpful. Found an awesome couch.
Ian, he’s a guy with furniture Pretty cool Sweet with the hot deals Memorial Day! People! This is America, buy a couch!
JJ was great. We enjoyed our buying experience.
ian was great
We walked in and was welcomed by Matt with a smile. It was all about us and what we needed and to make sure all of the details were met. You can’t ask for. Better person to be honest and give you the best prices!
We loved working with JJ ! She was super sweet and helped us and answered all our question! We are so glad we got her and she is so personable
Zack was very knowledgeable and gave a pleasant tour of available sectionals and recliners; a pleasure to work with.
Matt and Scott are literally the nicest and most helpful customer service duo I HAVE EVER MET. Seriously- in a day and time with low expectations for helpfulness- i was STUNNED with their knowledgeable kindness and that they went above and beyond. I’m not going anywhere else.
Rodney Cooper was super friendly and helpful and took a lot of time with us. Thank you for all the help!
JJ was very professional and helpful thank you for everything.
Ian was most helpful and accommodating!
Ian was absolutely a joy to work with and helped us find exactly what we wanted!!
Great experience. Ask for Ian Cliff - did a great job!
Ian and J.J were so amazing to work with. I highly recommend this store and coming to see them. They truly have your best interest at heart.
Our sales associate, Zack, was very efficient and knowledgeable on everything we were looking for. The store had lots of options and great prices. Will definitely be returning for other furniture needs in the future.
JJ and Matt were really helpful for my bedroom furniture.
My wife and I had a wonderful experience with our sale associate Zack Doyle . He was very knowledgeable and professional. Will definitely shop here again with Zack!
This was our first Ashley Furniture experience and we were very impressed. Our sales lady Joyce Jenkins was very nice and professional. We weren’t really looking to buy anything that day but we found some outdoor furniture that was exactly what we wanted. Joyce was thorough and a delight to deal with.
Joyce Jj was an absolute pleasure to work with! She made the process a breeze and went out of her way to help us! Would highly recommend her for any of your furniture needs!
Bought a 3 piece living room suite from J.J. She was very knowledgeable and took excellent care of us. Would buy from again. PS, also thank you Mat!
Darryle was very helpful, personable & friendly. I would recommend him to friends & family for future purchases.
Darryle was awesome with the purchase of a couch,recliner and dresser. Thank you for taking the time explaining the purchase. Thank you !!
Great job. Darryle was very good and ver informative. Will be back.
JJ at Ashley homestore was amazing. Very helpful and we got the sofa we wanted. Would highly recommend Ashley and ask for JJ.
Scott was very helpful
Scott was great! Very helpfu
Darryle was very knowledgeable and helpful from start to finish
Matthew Cortes is the best! Helped pick out the perfect couch & has us looking at a mattress we need.
Zach, helped us out a lot walked us through the process and customer service level was top notch!!!
Great customer service from Zack!
My husband and I purchased a coffee table, two end tables, and a cabinet on 5/11. We were thrilled with the selection and the great service we received from JJ. She made our shopping experience simple and painless. The entire process went so smoothly and we are very happy with our purchase. We are repeat customers and will be back again in the future we are sure!
Purchased a very nice power recliner with heated lumbar massage at the Roanoke location. My sales representative, Ian, was a very knowledgeable, friendly and kind young man who answered all my questions and showed me other options in recliners. 5 stars for Ian. Looking forward to delivery of the new recliner.
I love the selection and appreciate JJ’s help with our stools. They always make it right if there were any issues.
Zack Doyle is the best! Went up and beyond to meet all our needs! Clean store and amazing, friendly staff!
Ian Cliff was my salesman. He was very polite, professional and personable. I actually shopped at Grand also. I came back here. Props to him for being a good salesman.
Ian was helpful throughout the process, he got us what we wanted. However, our order was wrong and the replacement piece was also wrong when they came to swap them. Ian was no where to be found once we purchased the couch and the rest of the staff never seemed to be on the same page regarding fixing the issue or in no hurry to, very unprofessional.
Ian was so great!!
Ian was great.
Ian Cliff outstanding!
Scott made my experience much better. Thanks for helping with my problem.
JJ was fantastic, taking her time to show us all our options and getting us the best deal! Would highly recommend!
Ian cliff had great customer service and will be reccomending to friends, ask for him!
Ian was very helpful!
JJ was very helpful and personable. She made sure to help me get the best deal!!
Matt was very helpful! He showed us exactly what we were looking for and found us the best deal 😊
JJ at the Roanoke store was very nice. She was very knowledgeable about the different furniture and services available. Would recommend. Shelly
Darryl Jackson was amazing!
Scott was great :)
Fast & quick service. Jj did great thank you
Just purchased 2 dining chairs and a beautiful matching server by Ralene. JJ was an amazing salesperson who made the experience great. We will definitely return to work with JJ in the future. Thanks again Roanoke Ashley Store for great customer service and for a great selection. Mr. and Mrs. Bailey.
J.J. was great. She took great care of us when we were looking for a mattress and bed set.
Scott was very knowledgeable and professional while helping us. I would recommend him to all that come in
J.J was wonderful! She helped my daughter find her favorited bedroom set and she was very honest with us! She is AMAZING! Will definitely be back!
Zach was completely attentive and helpful.I will go back for all of my new furniture in the future.
JJ helped and was fantastic!
Matt was warm and welcoming. He was very helpful. What they didn’t have in store, he looked up online. I got a way better military discount in store than I did online. They are not as expensive as I thought. The CSR, Asia was very friendly as well. Most of my furniture was delivered within 2 weeks. I’m very satisfied. I love my furniture!
JJ was very helpful in finding the perfect recliner.
Had a great shopping and buying experience with JJ, to get a clearance price on the entire suite we wanted for our living room, then quick, accurate invoicing, payment and delivery arrangements. Can’t wait to enjoy the new pieces and will look forward to shopping at this store again.
Zack was SO helpful and nice to work with today at Ashley furniture! He really helped us get the best deal, and gave the great customer service! I really appreciate all his help and advice when selecting our new couch!
Ian is great person! Try to help me and good Thanks
Ian was very helpful in finding the right furniture for us. He is handsome too
Ian was very helpful. He understood my needs and knew exactly what I needed. Great experience. Most friendly and pleasant for me. Will definitely come back again for my needs.
Ian was great. He was helpful and answered all our questions. Come to Ashley's and ask for Ian.
Ian was awesome, he was relaxed and very helpful at the same time. Knowledgeable and helped us get great discounts bundling a few pieces of furniture together. Thanks Ian! We’ll be back!
Darryle is the best one there!!
Great customer service!!! Quick and efficient! Very helpful
Darryle was very helpful and very kind! Wonderful experience
Zack was great, very helpful. Go see him.
Darryl and Alice were the best to work with! Thank you very much 😊 ☺️
J.J. Was the best. Super helpful and great sale prices. Highly recommend J. J. and Ashley Furniture!
JJ greeted me as soon as I walked into door. Told JJ what I was looking for and she was quick to help. Located a bedroom suite and went for it. Alice the CSR was extremely nice and friendly. This is my 3rd purchase with Ashley and by far this was my best experience. JJ and Alice deserve a big thank for going above and beyond.
Joyce and Zack were both great! They were so friendly and helpful! We got a great deal on our couch and love seat! We're thrilled with our purchase.
Ian was great!!!!
Eian was very helpful and found us what we needed
Ian was amazing! We love him.
Zack Doyle is great! Very pleasant and thorough. Would %100 recommend
Ian was great ask for him!
Ian was a great salesperson, ask for him
Ian was the best salesperson ever! Ask for him!
Ian did a great job. Low pressure sales. Great experience! Thanks
Ian was very helpful and knowledgeable. He was also very personable
Very pleased with Ian.he was professional and helpful.
Very nice to talk to and very helpful and was patient with me
Excellent service, great price! Thank uou!
Ran was Awsome to deal with
Great costumer service. We went to multiple places looking for furniture and Zack here at Ashley was the best by far.
Darryle Jackson was wonderful!!! He was very helpful to my family while shopping!
Darryle Jackson was awesome to deal with. Great customer service.
Ian provided great customer service
Zack Doyle was beyond helpful! He greeted us at the door and knew where to find exactly what we were looking for! Very honest and never pushy! I’d recommend him to anyone wanting honest help!
Scott was fabulous. Knew exactly what we were looking for!
Ian is awesome!!!!
JoJo was awsome. Very kind, welcoming and knowledgeable
Mr. Ian Cliff is a knowledgeable associate to your sales department. My journey through your store was professional yet extremely friendly. I want to thank you for your help in my selection. I look forward to better sleep! Thank you.
Ian did a great job!
Scott was great!!!!
My shopping at Ashley furniture was guided by Darryle. He was great, he gave me time to think and look and did not pressure at all. Thank you sir!
JJ was friendly, helpful and got us an amazing deal! Great experience.
Mr Jackson was very professional and knowledgeable. He took all the time we needed to make a final selection and was very courteous.
Mr. Jackson was very professional and personable a real joy to do business with. My wife and I would recommend to anyone shopping for furniture, that you first stop by the Ashley Furniture store at 5004 Valley View Blvd in Roanoke Va before making a purchase anywhere else.
Zack was awesome very fast great service! Thank you!
JJ was awesome! Very helpful and knowledgeable!
Darryle Jackson was very helpful
Daryl was very nice and knowledgeable
Ian did a great job! Helped us find what we needed! We will be back!
Excellent experience working with both J.J. And Scott. Highly knowledgeable and very accommodating to all of our questions and concerns. We came in during an anniversary sale and Scott and JJ beat their own in-house sales price!
Zack Doyle was really helpful and polite
Came here for specific end table. Our sales rep, Zach Doyle, walked the entire store till he found exactly what we needed. Needless to say, we walked out with more. He went far and above what most would. Exceeded our expectations!!
Wonderful service, personal attention, willingness to work out a deal was greatly appreciated. JJ and Scott at Ashley in Roanoke- thank you Pinkley family
Ian was amazing! Great customer service and very knowledgeable!
Darryle moved mountains for us to get our furniture delivered by the weekend. He is super friendly, helpful, and got us a great deal on our purchase! Highly recommend.
Scott and JJ were awesome they got me hooked up with a new bed frame
Matt was an amazing sales manager! I’m so thankful for his patience & knowledge. 10/10 would recommend working with him!
Darryle Jackson was amazing! Fast, personalized service. Would definitely request to work with him again in the future.
Enjoy the courteous kind and informative service.
Ian was great! He was extremely helpful and easy to talk to about pricing. Will definitely ask for him next time.
Ian helped us so much!! He greeted us when we walked in and helped us through the whole process☺️
Scott was great
Ian was great
Ian Cliff at the Roanoke store did a great job as he was both personable and knowledgeable.
Ian Cliff was absolutely a wonderful salesperson he allowed me to browse with no annoyance. Very informational on all products!!
Ian Cliff did a great job assisting us with our furniture purchase.
Ian is one awesome cat!
Zack at the Valley View store was amazing to deal with. He walked me through the whole store without a complaint. He helped me narrow down my many choices and went to bat to keep me in a price range I was comfortable with. Also got me a reasonable time frame on delivery. Great selection great customer service. Go see Zack!
Darryle Jackson, did a great job with assisting me with my purchase! Very satisfied!
Great experience! Darryle is always so friendly and helpful. We will be back!
Ian was AMAZING! He made us feel at home. Answered all of our questions, he made buying furniture simple! I can't wait to come back to see Ian for our future furniture purchases
Ian was knowledgeable and courteous; and respectful of our time. Very helpful. Great to work with.
Ian was so helpful!
Ian was a wonderful sales associate! He helped us find matching island stools and dining chairs that worked for our decor and budget. We are very please, and he was easy to work with.
Ian was very helpful and knowledgeable.
Darryle J was a fantastic help through our furniture buying process. Highly recommend!
Darryle was very helpful and made the transaction smooth and easy
Zack
Darryle was very helpful to find what we were looking for, also very professional and easy to work with.
J.J. was so helpful and friendly. Helped wirh price match as well. Recommend Ashley Furniture. TxnDi
Zach did a great job.
Ian was great, worked with us to make us happy. Recommend him to anyone.
Zac was very nice and helpful in helping us find what we were looking for in our new home. Highly recommend.
Zack was great!!! He was very helpful and amazing though out the whole process!
We got an amazing deal for our sofa and coffee table. Zach helped us out with the whole process and was a pleasure to work with.
Darryle Jackson super helpful, personable
Ian was very pleasant to work with and very patient as we made our decisions.
Ian was a great salesman!
J.J was great. She listened to our needs and showed us some great options and we are picking one today!
J.J. was so helpful and found us exactly what we we were looking for at a price that we could not pass up. We will be back for future furniture needs.
ian was best salesman everrrrrrrrr
JJ was FANTASTIC and so helpful! She helped us find exactly what we were looking for and she was so kind! Definitely recommend Ashley home furniture store and can't thank JJ enough!
Ian was awesome. Made his sell and the customer was happy.
Ian did a great job showing us furniture options and making sure we got a great deal.
Scott was a fantastic salesperson and dealt with us being indecisive over two days. He really did go above and beyond to work with us and make sure we got exactly what we wanted within our desired timeframe. Thanks so much homie!
Ian was great!
Ian was great and very helpful!
We had the most pleasant experience shopping at the Ashley Home Store. I highly recommend Matt Cortes as he was our sales person. Very personable, easy to deal with, and not annoying like a lot of salespeople. lol Sorry but it's true. Anyways, I can guarantee you will not be disappointed if you ask for Matt.
Ian was great!
Darryle was very respectful of my wife and was an upstanding man of great honor. Was good company during the sale process.
Darryle was very helpful when we were looking for new living room furniture! He suggested taking the pillows/cushions outside so that we could see the color difference! Loved working with him
Matt was a wonderful sales associate! He was very easy going, comical, and not pushy at all. He was able to help us find a wonderful new living room set and helped us with the financing. We enjoyed the entire experience with him!
Matt was a fantastic sales person. He was very patient and made our experience super easy.
We purchased a couch and love seat and Zack did an amazing job helping us.
JJ was awesome and helped us with everything, highly recommend to go there for you next furniture purchase.
JJ helped me so much today with a couch, she listened to what I was looking for and was just so fun to talk to. She made it such a simple process and I didn’t feel pressured into the couch I bought! Thanks again JJ!
Great customer service. Ian was great. Will be shopping at Ashley for furniture needs.
JJ is an amazing sales associate. She is personable and has a clear passion for her job and helping customers.
I walked in late on a Thursday, and was greeted my Ms. JJ, she did a fabulous job helping me find the right piece for my space, would highly recommend you ask for JJ! Awesome job!
Ian was Awesome. 😎 thanks for the amazing price!
Zach was amazing! He was very accommodating and listened to our every need
Darryl was extremely pleasant and informative
JJ is amazing. We have been looking for 3 years for nightstands and a dresser, 20 minutes with JJ and we found the perfect addition to our bedroom. We also found a dining room table with JJ’s help. We will be calling JJ for all of our needs 😊
Very kind and patient and gave us a great deal 😊😊👍👍
Darryle was absolutely the best! So kind and helped us with everything from couches to any thing else we wanted. Answered every question we had and if he didn’t know the answer he found the information for us. Which we had an idea on the amount we would be coming in to spend so once we found something we loved that fit in that range he made it even better! Couldn’t be more grateful or could’ve had a better representative to help us!
Good selection. Look for Steve Hunsley for gress as t help
We came to get a dining room table and left with a dining room set and living room set. JJ greeted us at the door, was informative and helpful through the whole process and all of our questions. Hands down would recommend her knowledge and service to anyone that came to Ashley Furniture. She made us feel welcomed and her personality is unmatched to anyone, we had a great time shopping for furniture with her!
J.J was very attentive ...explained protection plan very thoroughly. She knew exactly what we wanted once we spoke to her at the door and explained all features of the couch's power operations,fabrics,framing etc. SHE DID A WONDERFUL JOB!
Our sales associate Zach was extremely helpful.
My husband and I just purchased furniture from Ashley and our salesperson, Darryle Jackson made our experience absolutely wonderful! He is a such a charming and friendly person and is the kind of salesperson you hope to encounter! Thank you again Mr. Jackson!
I stopped into Ashley today to get a new bed frame and mattress and Darryle immediately went to work on trying to help us find something that was great quality and in our price range. He did just that! He spent time asking questions and helping us decide what was best. His customer service and brotherly hospitality was so helpful. I can’t recommend him enough! Make sure ask for him because he will absolutely treat you right!
Scott was amazing! He helped us out from a horrible situation with another store, if it weren't for him we would've left Ashley Furniture! The whole staff at the Roanoke store are the nicest people I have ever dealt with! Will definitely be coming back!
JJ provided exceptional service to us today. She was patient with us and provided great ideas, never pushy! We’ll be back to buy after this experience. Many thanks, JJ!
Darryle was great and knowledgeable when it came to helping my husband and I find the right furniture at the right price! We appreciate his time!
Thank you Keilley and Matt for all your help on finding us the perfect living room for our new home
Keiley & JJ took great care of us! Appreciate the help in buying a bedset!
Ian provided us with a good experience and was not pushy. He was very responsive to fix an issue that arose which was resolved quickly.
Head great experience! Ian was great helped me find the bed I needed at a great price!
Ian Cliff was so helpful and courteous!
Really appreciate the great service from JJ and Scott.
Steve Hunsley was very nice and patient. He helped me find exactly what I wanted!
Zach was awesome! Really helpful throughout entire process. Will be buying here again next time!
It's great
Ian was great and got me everything I needed for my new apartment. We love him!
Ian was welcoming and easy to work with. He explained the payment options well and didn’t pressure us. We’d recommend him to others !
Ian was so great, very helpful and attentive!
Zack was very helpful and professional! My fiancée and I had a great experience working with him and the team
Darryle was very helpful and knowledgeable. He helped me find a perfect fit for me today. I highly recommend Darryle to anyone that shops at this store.
We came in just to look around and Steve Hunsley was so incredibly helpful without being pushy at all. He gave us enough space to shop while always being available to answer all of our questions!
Zack D. Greeted us at the door and helped us find everything we needed to find. He was patient with us trying everything out and listened to all the comments we had to help find us the perfect parts for our home.
Zach D was wonderful helping us pick furniture after our house fire. Thank you Zach
Joyce Jenkins is the best sales lady ever! She was amazing helping me finding the best deal for furniture I’ve needed. If you ever go to Ashley’s furniture look for her and their best manager Scott!
Alice was great! Made it quick, painless and helped us get exactly what we wanted
JJ. Ask for her at Ashley at Valley View. She is a professional and knows the inventory. Very Knowledgeable. Great service. You can buy cheaper and inferior quality online, but you will get exactly what you pay for. Ashley has solid wood, higher quality furniture! Thank you JJ!
Scott very helpful and friendly!
JJ was super helpful and made our experience wonderful!
steve did a really good job that night helped me my fiancé and our good friend out and answered all our questions!
Great, friendly customer service from Steve while selecting a new bed and mattress.
Pleasant non pressure experience by Ian
Ian was fantastic. Come see him
Ian is fantastic! I would highly recommend going to Ashley furniture for him to help you!!
Ian was a great salesman. He showed me lots of beautiful furniture today! I need to take some measurements and return!
Steve was extremely helpful and knowledgeable. He was able to answer any and all questions we had.
JJ,Alice,they were professionl, friendly and so helpful with helping me find everything I needed and more! Raise, promotion or whatever you do THERE they definitely deserve it. PR SKILLS 10 AND ABOVE! Asia informative, professional and friendly. Raise, promotion or whatever you do there, she definitely deserves it! PR skills 10 and above!
Steve did an excellent job with helping us find the right couch fast and easy. Made the experience wonderful for our first new home purchase!
Steve took the time to go through each couch option. He also got us the best deal!
Scott was incredible! He was patient,explain every detail and awesome to purchase our furniture with! Scott Thank You! The world need more people like you!!!
Ian is great to work with!
Great selection and top notch service! We were in desperate need of last minute furnishings for an open house. Ian helped us find exactly what we needed and a piece of artwork that gave our office the perfect final touch! If you visit, ask for Ian. He will take excellent care of you!
JJ was awesome and was so helpful. Thanks for all your help.
Truly an amazing experience. Ian was superb at assisting me with everything on my list and then some. He made excellent suggestions, arranged for best pricing, and oversaw the whole process. Earlier that day I'd been at a competitors store and had the worst salesman ever who was unwilling and unhappy about answering questions, checking stock, etc. Ian was polar opposite, and the store was also a big upgrade in appearance. There is a great vibe at Ashley; bright, warm, happy, and you could tell that they care about their product's presentation.
Scott was incredibly helpful and found me just what I needed for my business.
Steve Hunsley was awesome, he helped us find exactly what we were looking for without the typical hassle of a pushy salesman. He was kind and honest. I highly recommend making your next furniture purchase with him at Ashley Furniture Store!
Steve Hunsley was great help. We had been to 4 store before we came to Ashley’s. He was the only one that helped us build a custom set up for our living room. Can’t wait to get everything in!
Matt was a wonderful salesman and helped us tremendously! Took us two visits to decide on a couch and he was patient with me and i appreciate him greatly!
Darryle Jackson was very knowledgeable and professional. We were looking for recliners and he found us the right one.
Darryl was a great Saleman. He was very helpful and patient.
Ian was great
Zack Doyle is great. This is an unbiased review.
Very good experience with Ashley Furniture! I worked with J.J. She was a gem! Great personality and awesome at what she does!! I would totally recommend her for your next purchase! Thanks again J.J. for all of your help and making this a pleasant experience!!
Zach Doyle did a great job and was very attentive. He was very pleasant and not overbearing.
Darryle Jackson was a wonderful salesman. He gave me the space and time I needed to look and was very helpful when I had questions. Wonderful personality and very kind!
Scott did a great job assisting us with our kitchen table and sectional. He was very patient with all of our unique requests and took the time to make sure we got exactly what we were looking for and at a fair price.
Ian was fantastic! He was helpful and knowledgeable! Next time I need furniture I will come back and work with Ian!
JJ did an amazing job of finding what I was looking for and shared many options. Looking forward to working with her some more.
Ian was extremely helpful
Zack did a great job at helping my fiancé and I find the perfect recliners for our office. As overwhelming as it can be to shop for furniture, Zach made the process easy and enjoyable. We will definitely be back in the future to find other prices for our house.
Zach was very helpful and made the process seem effortless. He did a great job at working with our needs and wants. Overall, we had a great experience!
JJ is the best! She’s well informed, friendly, thorough and FUN to work with!
Scott was a great sales helper. He was professional, knowledgeable and courteous.
Ian was so helpful and great to work with. We love our new bed.
Ian really help me out. He was friendly and knew where everything was in the store.
Steve is awesome! Made it quick and easy for us!
Do NOT shop here. Save yourself some time and energy. I purchased furniture from here because I would be new to the area and moving here from another state. After making a deposit with the understanding my furniture will be guaranteed to me on December 2 this was not the case. I moved here from another state with no bed so having this delivered to me on time was important and I made the sales clerk who happens to be the owner aware of this. After making payment they reached out and said they could not make the delivery until December 9. I was willing to compromise and make due until then the day came for the delivery and I was home all day. I received messaging from Ashley until the point of actual delivery. My delivery window was between 4 PM and 6 PM. I received a message around 2 PM that my furniture would arrive early. I was home, so this was perfect 3 PM came and no one had still come. So I figured I would give it time until my actual delivery window 4 came And then 5 came And I decided to give the store a call. There response was that someone had come by I said I was here all day no one stopped by. I asked for proof of a phone call because no one called me. No one text again I had received messaging all day so it is my thought process that if you came and no one was there, it would have been a note left or I would’ve received messaging saying sorry we missed you or something, this goes to their lack of customer service. They only care about the sale. It took for me crying legit tears for the owner to make it happen with my furniture delivery the next day and come to find out the guys who “tried to deliver” the day before were just lazy and did not want to come to the 3rd floor. If you are thinking about it don’t do it. Shop somewhere else and save yourself the trouble. You will be left as the consumer spending money to a place that does not care about you or your need for the product.
Ian was great at showing me all the options on the floor
Very nice and helpful
Great experience today! Zach greeted us upon arrival, & promptly found pricing & availability for items we were interested in buying. We actually left the store with a large rug & end table which Zach loaded into our car. Very pleased with the customer service & our purchases today. Thanks!
Great experience with Steve salesman on purchasing a bedroom suit for our 16 year old. He went above and beyond to make sure all of our questions were answered and arranged prompt delivery.
We are so excited to get our new furniture! JJ was wonderful, she explained everything so well & was so nice & patient. She even engaged with our kids 😉 we can’t thank JJ enough for all of her help! She wasn’t pushy at all and was there every step of the way simply just to help! Thank you JJ ☺️
Darryle was great. Gave space when we needed to talk and was super helpful! Highly recommend!
Scott was very helpful and the customer service rep was so kind as well! Great shopping experience and found a couch we loved.
Scott was super helpful from the beginning of the sale to the end
We are repeat customers with Matt at Ashley Furniture. Great Friendly Customer Service.
Worked with Steve today, he did great, Gabe me options when I told him what I was looking for, never pressured to me to buy a more expensive couch even when I started looking at a more expensive model. He was quick to explain inner workings of couch, and made me feel comfortable about ordering the customize d model the way I wanted. Very pleased with my purchase today.
Scott was awesome, ran all around the store with us carrying dining chair so we could get the perfect fit for our table. So very greatful made our experience the absolute best!
Ian, was a great help at the Roanoke location. Refreshing to get a young Man that is professional enough to track down all of the needed information in order to get exactly what we wanted . Straight business today is refreshing.
I worked with Ian buying a new living room set, and he was really helpful! He gave me really good prices on everything and was personable! Highly recommend
We went in thinking one plan and Steve totally helped us with a better solution. He did an awesome job of helping us feel comfortable while shopping.
Ian was fantastic to work with- I'd highly recommend him!
Steve was very patient and helpful. He had a wide range of knowledge of recliners and our specific needs for a recliner. Steve made the process efficient and painless.
Ian was excellent! Great attitude, and always puts the customer first. Fantastic job Ian!
Ian Cliff was great
Zack was extremely helpful and patient. Made the whole experience very relaxed and stress free.
Great Service and customer care By JJ, found the perfect couch at the perfect price
JJ was very helpful. She helped me pick out a wonderful dinning room set.
After trying several other companies, I finally found the perfect fit with Ian and Ashley Furniture. Ian’s attention to detail and commitment to customer satisfaction is unparalleled. I will definitely be using their services again in the future.
I had an amazing experience with Ian at this company! The customer service was top-notch, and the product exceeded my expectations. I highly recommend him and this company to anyone looking for quality products and excellent service.
Prompt service, very helpful.
Darryl was an excellent salesman and we had a great experience at Ashley.
Steve Hunsley was wonderful help! We were lost until he asked us if we needed anything and we found the perfect couch in less than a minute. Thank youuu!
Scott at Valley View Ashley was amazing and quick to help me and my fiancé find the solution to our problem. Definitely recommend him to anyone who stops in.
Scott helped my fiancé and I out and he was great! Made everything smooth sailing. Definitely recommend! Will be back!
JJ was very helpful. Will come back soon and will be asking for her!
I went into the store and Darryle was my sales associate, Darryle was fantastic and super polite, he answered all questions I had, I will definitely work with Darryle again in the future.
I’m 24 so buying my first couch was nerve racking and I worked with Scott and he was super helpful and nice, and didn’t make me feel stupid with all of my ridiculous questions
JJ was fantastic, kind and very helpful in helping me purchase my new breakfast nook and dining room table! Will definitely recommend her to anyone looking for new furniture!
Ian was attentive and provided great customer service!
JJ was awesome and got us exactly what we wanted, at an affordable price. Very friendly Highly recommend JJ !!!!!
Mr. Jackson was helpful
Ian was great. Very knowledgeable and helpful!
I am shopping for new furniture for a house I am purchasing. Ian made my shopping experience amazing! He was very kind, knowledgeable and most importantly, helped me stay within my budget. Ask for Ian for the best experience!
Scott was super helpful, gave us a great price on our bedroom set!
Scott did an amazing job!
Ian was great! Super helpful, professional, and went above and beyond to make my furniture dreams come true. He was the only sales associate to talk to us and did so on his lunch break. He deserves a raise!
Shout out to Matt for all his help! He got us fixed up with a new living room set and took great care of us!
Horrible first experience. I got a table set and entertainment center for my first apartment. Big mistake. I paid extra for assembly, extra for the "white glove" delivery. I received no white glove delivery. Long story short I was supposed to have my furniture and it assembled on 2/20, I just got the last piece of my entertainment center today. On 2/20 they told me they don't assemble entertainment centers, I call and deal with the store unfortunately, they have two people come out the next day to assemble, they break one of the parts of the entertainment center, today found out I also had screws missing to even put it completely together. I have to deal with the store again to have the other pier ordered. I call customer service about a week later to check on the status, because it's about impossible to get anyone on the phone to truly help you and managers are always "with a customer." First thing I'm told is, it should be in by the end of the week, I call at the end of the week, then somehow it's on back order till April. At this point I've lost all my patience with how I've been treated as a first time customer and with the absolute lack of customer service I've received. No one has ever called me for any issues, no one has ever offered any refunds or credits for the many issues. I have had to call the store repeatedly just for simple updates or to check on anything. After being told about back order, I ask why I'm being told two different things, I then get asked who I spoke to, which I did not remember but it was the same store the same department soo. Not until I had to actually go into the store myself to hanlde anything did I get told by "management" that they had the piece in stock that it should go to me and that management meant to call me back, sure. Fast forward to the new delivery date of today, again this was supposed to all be taken care of on 2/20 after I waited over a month for my delivery. They show me the piece and how the glass is supposed to be inside the pier, that the whole thing would have to be taken apart for that to be in correctly. At this point I just want my furniture I am owed and I will fix whatever else that is STILL NOT CORRECT. They bring it in, then I find out that they have no screws, I have no screws where the bridge is supposed to connect two piers to my entertainment center. I can only assume it got thrown out the last time people were here to assemble the entertainment center the first time. Greatttt. So I now FINALLY have my furniture that I so stupidly paid all the extra things for and NEVER received any apologies or compensation for my issues since 2/20. I'll say that again, since 2/20. It's absolutely ridiculous what I've gone through and the nonsense I've had to deal with from this store and it's staff and management. I will NEVER be back, I will NEVER refer this store. Thank god I just finally have all my furniture I paid lots of money for BUT you know, I'll have to actually finish putting it all actually together. Because over $2,000 is just not enough to have what you were supposed to have to begin with and have waited 2 MONTHS for...... do not shop here. From start to finish, disappointed and used as a customer. Lots of lies.....
Steve Hunsley was knowledgeable and super helpful with us making a decision on a new bed. Thank you so much!
Steve Hunsley was perfect to work with
JJ was wonderful and very helpful.. helped us get exactly what I was looking for
Darryle, a super, helpful young man who helped me make a decision for a new desk at my home. Its actually a table with a book shelf at the end. And less expensive than most desks i looked at. Super excited. It will be wonderful. I appreciate his help and patience. Thank you for your help.
Thanks Steve H. We appreciate your product knowledge and help while we selected our new couch and chair.
Darryle provided excellent customer service
JJ was amazing! We told her what we wanted and the first sofa we looked at was the one we bought. Of course, we looked at others, but went back to her recommendation. She was so wonderful to work with and made the experience enjoyable.
Excellent customer service from Steve!
Darryl was an excellent sales person. He definitely knows that store in and out. He’s extremely knowledgeable not only about the furniture etc but also their financing, warranty, just all the ins and outs. We were honest about what we could afford and he was able to put us at ease and help us find exactly what we wanted and it is so much better than I ever expected! That man deserves a raise!
Ian was a great help!
I had a great experience here. I worked with Steve Hunsley and he was very welcoming and knowledgeable about all the products and helped me work out a great deal on a sectional. I will absolutely work with Steve again the next I need anything from Ashley Furniture!
Ian was great.
Steve was amazing! He took such good care of me. Steve is very knowledgeable of Ashley products and warranties. Thanks Steve!
Ian was extremely helpful.
Ian was great to work with!
Hmmmm….Ian was very helpful and found me great deals. I’ll be coming back.
This place is a hidden gem! Great deals and super nice staff (Scott, the manager, was super kind and helpful). Will definitely become a frequent flyer here!
Darrel was a great salesman and helped us through the process. We were very pleased!
Very helpful and great customer service
Daryl was very helpful and very pleasant.
Steve was very attentive and listened to what we wanted and got us the couches we needed!
Found the sofa we liked cheaper than the same one at Grand. Salesman Steve H. was very friendly and accommodating.
Darryle was so kind and very professional. He walked the store with me with patience. I recommend him highly!
Purchased a twin bed and a storage bench from Steve at Ashley Furniture. Quick and easy purchase.
Thanks for the great service, Darryle and Alice!
Ian was very helpful!!
Ian Cliff was amazing to work with! Top notch customer service
JJ was wonderful to work with. So friendly and knowledgeable.
I bought furniture from Ashley Store, and the experience with Matt Cortes, JJ, and Mr. Jeff has been fantastic. Their kindness to me and my family is truly appreciated ~ Thank You The Johnson Family ..
Steve was most professional, knowledgeable, and gave us space to make decisions and ponder selections.
Ian ws fabulous.
JJ was very friendly and willing to help any way she could. Great customer service!!
Darryle Jackson was a great sales rep and helped us pick out a great dining room table!!!
Ian went above and beyond to help with our purchase 👍
Ian was maxing he went above and beyond helping us!!!!
Great customer service! Ian was great and very informative! Will definitely purchase from here again.
Wonderful experience with Darryl Ja kson
Tanner Melki was extremely easy to work with. Help us settle on a new recliner that will work perfectly for us. Definitely coming back
"Outstanding experience with Steve Hensley! Exceptional product knowledge, attentive service, and a genuine commitment to customer satisfaction. Made the shopping process enjoyable and effortless. Steve stayed with us throughout the whole process, and was dedicated to ensure our satisfaction. Highly recommend!" Tonya Grasmick
I have been a long time customer of Ashley and my sales lady JJ at the Roanoke store. I Always recieve exceptional customer service from her!! And great quality furniture!! Highly recommended them!
Ian was the best salesperson I have ever met in my entire life, highly recommend.
My wife and I had an outstanding experience with JJ at Ashley Furniture while purchasing a sectional sofa. Her expertise and patience made the process seamless. JJ's exceptional customer service and extensive product knowledge truly stood out. She went above and beyond to ensure we found the perfect fit for our home. I highly recommend JJ for her professionalism, friendliness, and dedication to customer satisfaction. Five stars without a doubt!
Fast and easy experience . Zack Doyle was excellent sales associate
Both Steve and Ian helped us over the course of two trips, and both were very helpful in exploring options.
Had a great experience with Steve. He was very professional and we had a great experience with our sectional purchase.
Scott Einarsson was amazing to work with! He was extremely polite and professional. We did not feel pressured to buy. We went in just to look at a recliner for a future purchase but came out owning a 3 piece living room set.
Matt (Store Manager) was great, very helpful and curious. Ashley Furniture definitely had the best pricing of all local furniture stores and the best selection l. We had a wonderful experience and will be back to this store and ask for Matt again.
Had a good experience today. Met a polite and professional woman named Keiley. She listened and guided me through the shopping process. Thank you so much!
Steve Hunsley was so welcoming and friendly and he helped us navigate which chair we needed for our great aunt’s new place. Wonderful helper!
Great experience, fast service, very knowledgeable, Steve was great!
Steve treated us very well.
Matt Cortes was very helpful!
Matt was very helpful and knowledgeable!!
Zack Doyle is a very kind, considerate, and knowledgeable Furnishings Specialist who helped us find exactly what we were searching for to furnish our home. Thanks Zack!
Ben Stroupe was very professional and gave us the best prices on what we where looking at. If you are out in the Roanoke va area stop by Ashley's and ask for Ben
Ian was super helpful and got me everything I needed! Definitely recommend!
Darryle made our visit to Ashley furniture a very pleasant experience and was not pushy at all. We were happy with our purchase.
Darryle was absolutely amazing. So patient while we shopped and answered all of our questions! Go see him!!
Zack was a huge help! He was very easy going and offered several options for our comfort. Great Experience!
Ian spent so much time with us and never made us feel rushed. He was great!
Zack gave us solid support and made the search and purchase super easy!
Darryle Jackson created a wonderful buying experience for our first furniture purchase awesome friendly experience highly recommended salesman
Zack took great care of us. And helped find the right mattress
Ian was wonderful and very helpful. He helped us find exactly what we needed.
Ian was very helpful with a purchase for my father-in-law.
Steve was very helpful & patient as I tried out about 4 or 5 couches to see which one I liked the most. He made the process so much easier. A big thank you to him as well as the rest of the Ashley Team! Amazing customer service🖤
Scott was amazingly patient and knowledgeable.
Scott was a lot of help and very friendly and knowledgeable.
Darryle Jackson
Darryle Jackson was very helpful and nice to work with!! We got our perfect furniture set.
Our sales rep, Zack Doyle, was very friendly and professional in helping us purchase our new couch
Ian was great and very helpful!
Smooth as can be if you're dealing with Scott!
JJ helped us. Thanks for your wonderful help.
Ian was a great customer care specialist. Listened to want I wanted. Showed me all products available. Was not annoying like most sales people. He was very knowledgeable about the products his company was selling. Easy to communicate with and he made the process a breeze. I left satisfied that I was given great service.
When I walked into Ashley Home Store Zack greeted me and asked what I was in the market for and I told him a couch and dresser. Zack took me around and showed me many options and he was very knowledgeable about everything. Zack was friendly and he didn’t pressure me into something I did not want. He then took me to the business counter where Asia and Cindy were very friendly and a true pleasure just to be around. Both of these ladies made me feel right at home like we have known each other for years. I can’t wait to go back and see Cindy and Asia again. Will definitely recommend Ashley to all my friends. These three individuals are a great asset to your organization 😊
Zack Doyle was a great help from start to finish and was very patient with us as we had plenty of questions.
Go see JJ at the Ashley store I Roanoke Va! Great personality and service! You will love her!💕
Ian was so helpful! Ask for him!!!
Ian and Kelley were awesome !!! Very helpful and knowledgeable.
Ian went above and beyond to help me and my Husband. Much better experience than we’ve ever had at Grand.
Ian was amazing and patient
Steve hooked us up with a recliner for my aunt. Easy experience!
Darryle was wonderful to work with! We appreciated his patience and the pleasant conversation as we purchased our couches. He went over all of our options very thoroughly and was a great help to us.
Darryle was an awesome and attentive sales associate, I can't recommend him or Ashley furniture enough!
We were looking to upgrade some living room furniture and the staff was very helpful. Found our new couch and chairs amongst a wide selection!! Couldn't be happier! A special thanks to JJ for all her help!! She was so nice and never pushy! Wouldn't hesitate to buy from her again!!
We had the pleasure of working with Ian when we purchased our new bed. He is very knowledgeable and professional and friendly. We had a great experience at Ashley Furniture!
Darryle was very helpful, kind, and answered all of mine and my husband’s questions. He made the process easy!
I had a wonderful experience at the Ashley Furniture store in Roanoke, VA this past Friday. My sales rep was JJ and she took exceptional care of me from the moment I stepped in the door. Her people skills and knowledge of the inventory made my shopping much easier. Thank you JJ!
Scott was great!
Ian did a great job showing us all the different couches that were available.
I have been buying furniture from Ashley Furniture for years. I love working with JJ and have for many years. She is delightful and always willing to help me get exactly what I want. Thanks JJ for all you do! You’re definitely an asset to that store!!!
Great customer service Scott will get you in and out
Great customer service! Go see Justin Hubbard!
Steve was a great help picking out a couch. Very reasonable and personable experience.
Steve was great help! He made sure to try his best to give us the best discount available.
Darryle was great to work with. He was very helpful and made it happen!
Darryle was such a pleasure to work with! He made it happen for us and we’re excited for our new set!
Great experience with JJ buying two sofas!
Scott did a wonderful job helping me choose a sofa!
JJ was very professional, patient, attentive and helpful. She is very knowledgeable about all the products and the company and we thoroughly enjoyed working with her!!!
Scott was phenomenal! Got everything for such a great price!
We had a lovely experience with Darryle. We purchased a sectional and a new mattress. Darryle was very knowledgeable and worked hard with us to find the price that worked for us!
Darryle Jackson
We worked with Ben after he had a long day of black friday and he was so helpful and friendly!
Darryle Jackson is a very nice and helpful person I would highly recommend him....
Darryle Jackson was very helpful and hilarious!!!!
Zack Doyle was extremely helpful, he showed me all the options that would work with the space that we had in our living room. I had limited time but was able to come back the same day. We waited for Zack and glad that we did!! He was knowledgeable and helpful through every aspect of picking and buying our new couch. Would 100% recommend him to friends and family.
Justin was great to work with. He made everything simple and smooth. He worked with us on measuring and the best placement in our home for our new chase loveseat combo. He showed us and explained the quality also. He answered every question and was very respectful and professional. We will be back for all of our purchases. Thanks Justin
Process was quick and easy! Justin was absolutely wonderful and made an easy decision even easier for us!
Ian did a great job helping us find a new couch. He was very attentive and knowledgeable and helped us get the right piece of furniture for us.
Matt was great!
Steve was super helpful and got everything ready quickly! Was able to talk through the financing options which was very helpful too!
Steve was great and so helpful! Helped sell us a full bedroom suite!
Thanks to Ian for helping us pick out our sofa. He was very knowledgeable and helpful.
Scott was a great salesmen and very informative, gave us space and let us choose our sectional.
We had an awesome experience. JJ was so helpful and also very honest. Very nice lady.
Great service. Nice staff and I will shop again.
Darryle was fantastic and helpful!
JJ was a great help getting my mom a power lift chair that fit her budget
I had an amazing gentleman, Darrel Jackson at ashley furniture assist me in helping with the purchase of a duel recliner for my son who recently suffered a heart attack, and by the grace of God he is still with us.If you are looking for an exceptional gentleman to help you with your furniture purchase he will not disappoint.
We worked with Zack and he was phenomenal! I insisted on sitting on every couch in the store and he was so patient and accommodating. He was able to help with financing so we could get exactly what we wanted. It was an excellent experience!
Steve Huntley and his manager gave us great customer service - excited about our new living room set
Zack Doyle is awesome! Thanks for working hard with us
Ian C and Scott, stellar and exemplary service.
Ian was great
Justin was amazing and knowledgeable about the sale. Very professional. Highly recommended.
Zach was extremely helpful and kind! Would recommend.
Ian was nice, friendly and not a pushie sales person. He listen to what we wanted and showed us what they had to offer. He's was personable and that sealed the deal for us.
Pleasant experience. Found everything we wanted. Steve Hunsley was our salesman and was great to work with. He was able to get are payments where we wanted them and was very informational on the process of setting up our payments to delivery of our furniture.
Ben Stroupe was our associate. He was patient, accommodating or our two kids, pleasant to talk to, not pushy. He even moved some accessories around so we could put the look together we wanted. His customer service was a notch above the rest.
Great people , most comfortable way to shop Thanks Scott
Scott was absolutely wonderful! We came in with a vision in mind for our sofa and dining table and he helped us find just what we were looking for in under an hour!
Ben Stroupe was very helpful and really knows his stuff. He showed me several options for the sofa and chair I was looking for. I had a great shopping experience and will definitely keep Ben in mind when I'm in the market again for additional furnishings. Thanks for all your help and expertise, Ben!
JJ was kind and knowledgeable. Ashley has been excellent. I bought furniture before. Donna
Steve Hunsley was great! He answered all my questions and was very patient while I tried out every piece of furniture! Haha
Very great customer service.
JJ did a wonderful job helping us find a mattress! We ended up getting a base that we didn’t initially realize we wanted but after she explained its benefits and showed us first hand what it felt like, we were hooked! Thank you so much!
We just purchased a sleeper sofa from Ashley and are very pleased with the courteous and professional service we received from the customer service specialist Steve Hunsley. He receives 5 stars and our highest recommendation. Thank you so much!
Great working with Steve Hunsley. Ashley had everything I wanted. Very pleased with all my furnishings.
Justin was great, so patient, polite, and understanding as I took time to make my choice. Matt was also helpful. I appreciated not being pressured into purchasing before I was ready but they also were extremely knowledgeable about the many options I was considering. Thank you!
Mr Darryl has been such a help and so patient in selecting my furniture choices. I do appreciate his kindness and guidance in such a professional manner. So thankful to have come to Ashley furniture for this selection.
Ean was very helpful and courteous.
Great experience here. Zack is wonderful, great customer service. Highly recommend!
Wilton was very helpful with my experience shopping today. Highly recommended
Zack D. was a professional and nice gentlemen. He helped me find a great mattress.
Ben did an awesome job helping my mother in law find the perfect living room pieces! He was very helpful and patient with us! She’s very excited to be in her comfy, new Ashley living room!
Ean was great, answered all our questions and was friendly and respectful
Darryle was fantastic. Excellent experience!
Ian was great, very helpful and understanding
Darryle was a great help in getting us new furniture
Darryle Jackson- “your wife can say how cute I am, but you can’t say it” -to my boyfriend (love this guy)
Excellent service from Matt Cortes.
Ian Cliff was our very helpful and considerate salesperson. He was very intuitive about when to thoughtfully check in with us during our search and when to give us space. He took initiative to look up and offer the best prices he could.
We appreciated Ian's help with the purchase we made. Very nice young man! We will be back for future purchases!
Ben was very helpful
Darryle jackson
Ian did an awesome job helping me decide on a peace of furniture that would be perfect for the room that I wanted to put it in please Thank him for his professionalism
Daryle Jackson was very helpful and was appreciated
Darryle Jackson was very helpful and knowledgeable! Made sure I got what I wanted. Very friendly fellow!
The furniture and prices are extraordinary.
Steve was excellent. He made the experience quick and informative.
Darryle did a great job at getting us set up in a new king bedroom set with a great price ! He was helpful , friendly and had a great sense of humor. We will be back to shop with him at Ashley!
Darryle did great at getting us set up in a new bedroom set at an amazing price! He was helpful, funny, and friendly without pressuring! We will be back !!
Steve Hensley did an awesome job very attentive to all our needs. Come see Steve and and Scott at Ashley
Darryle Jackson was an absolute delight. Understanding and personable—I’d strongly recommend him for your next furniture purchase.
Very good service and worked hard to get what I wanted. His name is Darryl Jackson.
Darryle was a great salesman!! I will purchase from him again!!
JJ give us an excelente attention
Had a great experience. Steve Hunsley was very helpful and professional.
JJ was awesome! She helped me find the perfect dining set!!
Steve Hunsley was so very helpful, friendly & patient! Worked w/us while we were trying to find the perfect living room furniture. He let us move pieces around, gave us great ideas, gave us time/privacy to discuss. It was over 2 hr process & the perfect gentleman to assist us!
The storm manager was pleasant and very helpful. We did not decide to buy anything that day because we were undecided about what we wanted to purchase, but we'll go back.
Joyce Jenkins JJ helped us tremendously in finding the perfect furniture for our new house. She put her all in helping us find the perfect pieces!
This is my first time ever leasing furniture and Ian made the process very easy for me. He made sure everything was right for me and I appreciate every step he took to make sure everything went smoothly! I highly recommend! 10/10!!
Joyce Jenkins was a great sales person! She was very patient, kind and personable. She took time out her day to get numerous price quotes on sofas and loveseats. She is very sweet and extremely knowledge in furniture and getting the best deal for the customer! Thank you so much Joyce - will recommend all of my friends and family to her! Personality, patients and kindness goes the extra mile. Ashley should be proud to have her on their team!
When I walked in they was very welcoming especially the employee Ian . He helped us in a timely manner and I appreciate him for that
Steve Hunsley was extremely helpful in assisting us with our purchases and made the experience seamless and comfortable. Make sure you ask for him when visiting the Ashley store at Valley View Roanoke
Shopping for a new sofa was a breeze with Ian. I contacted him prior to our arrival so he knew just what we were looking for. The purchasing process was simple and Ian was the consummate professional. LOVE our new sofa & recliner (Larkinhurst Collection)!
Ian was great! He was super patient with our indecisiveness. He was knowledgeable and a great people person! Will be back for for more purchases with Ian!
Ian was helpful and polite
Ben was super helpful, patient and wanted us to get the best price on the furniture we bought. He texted us prices with all inclusions and was willing to come in when he was off to close the sale on our couch.
Darryle was an amazing sales associate. I would go back and buy more furniture just to spend time with him.
Ian was so handsome and so professional
Ian was great!!
Steve was great! He helped me get all the furniture I needed, and pretty quickly too.
Go see Zack if you're in the market for some furniture! He was so helpful and friendly!
Ian was wonderful! So helpful, kind and courteous! Will definitely be coming back and buying more furniture.
Ian was Great Help with selection information , help with pricing ect. Would definitely recommend to everyone. Talk to Ian @ Ashley Furniture!
my experience was lovely, the sales representative, Ian was very helpful and informative. He helped me find exactly what I was looking for.
Ben Stroupe was awesome! He asked what I was looking for and as soon as I gave him a couple details, he said he had a chair he wanted to show me. It was perfect!! I bought that recliner. He was absolutely correct. I will definitely be back and I want Ben to assist me each and every time I come back for a new piece of furniture!! Thank you Ben! You are a gem! Diane Balutis
Ian was a pleasure to work with. He was attentive, friendly, and did everything in his power to get me the reclining set I chose. Im so happy with the quality, price, and customer service. Id HIGHLY recommend Ashley at Valley View!
The salesman Steve Hunsley was very helpful and courteous. Gave us time to look around.
Ian was great would highly recommend you ask for him!!!
Zack doyley
Darryle was fantastic to deal with!
Darrel was fantastic!
Ian was great
Steve Hunsley, was a big help with the selection we made for our living room furniture. We ended up visiting the store on three separate occasions, and every time he was there to help us find the new piece we needed.
Steve Hunsley provided great service
Ian was attentive to our needs and helped find the perfect bedroom suite. Pleasant to work with.
Ian was Great! Very helpful and informative! It was a pleasure dealing with him
Scott did a great job making sure we were taken care of with our home theater chairs! Service after the sale is what counts, anyone can tell you what you want to hear while you are in the store. A++
Ian was very patient and willing to help me make the right choice. He was very personable and polite.
Ian was most knowledgeable and extremely helpful with my purchases.
Ask for marty
Ian was great
Ian was great at helping us find what we wanted
Ian was very friendly! Answered all of the questions we had. He helped us out a lot.
Ian was great
Ian was extremely helpful and wasn’t pushy at all. We appreciate his patience and working with us on pricing as well.
Steve Huntley provided excellent customer service. He assisted us with a multi room furnishing. He was curious and very informative. 10/10 recommend.
Steve was very helpful
Joyce Jenkins The best sales person ever .
Ian Cliff was a very kind and helpful employee! Answered all questions thoroughly and enthusiastically.
JJ / we would like to thank her son much for her Kinds! And Matt Cortes they were the best! Thanks again
Steve Hunsley was amazing !! So helpful and patient with me and offered good suggestions ! He tremendously helped with pricing also. If you need furniture and a helpful salesman Steve is your man !
Logan Moubray helped me with a mattress. 👏
Very nice store with a large variety of furniture. Steve was very friendly and helped make the purchasing process very convenient.
Darryle Jackson helped us out a lot! Very nice, professional and great to work with! Highly recommend.
Darryle was extremely pleasant to deal with. Made shopping for furniture an easy process! Thank you Darryle & Kiana for such a smooth process! 😄
Mr. Steve Hunsley waited on me. He was not pushy, just let me look around. He was very polite and answered all my questions. He did not pressure me about buying anything but gave me information about my purchase. He was very helpful.
I have ordered twice from this place, I gave them a second chance, believe me this is the most non customer friendly place I’ve ever been exposed to. you pay extra for white glove service and get nothing but unqualified questionable people in your home, and then they want to scam you with defective products by leaving them for you to sort- stay away!! If you want sanity and real quality products and customer service-go to a reputable local furniture store- where they actually give a damn!
Darryle was wonderful to work with! He took his time and was so helpful and kind. I brought home four new dining room chairs. The selection is excellent.
Scott at Ashley Furniture located at Valley View is an amazing person. I moved this weekend and couldn't for the life of me put my bedframe back together. Scott took time out of his day to come to my home and reassemble the frame. Like who does that..Scott that's who. He was dressed very well and professional and patient. I couldn't find the bolts or screwdriver but he patiently waited for me to rummage through boxes to find it. I will forever be a loyal customer because of Scott. If he sells apples on the side of the road..I will buy them all. God Bless You kind Sir.
Justin is excellent! Highly recommended!
Ask for Justin!
Darryle was very helpful! He made the process very easy with buying our sectional.
JJ was very helpful and helped me find exactly what I was looking for!
Went in just to look left with a couch, kitchen table, and recliner. Scott and all staff were very helpful, friendly, and knowledgeable. We will definitely return for other needs. Thanks again.
Ian was perfect !
I had a great experience with Justin! He was quick to answer any question I had and was extremely nice and knowledgeable. Highly recommend!
Ask for marty
I worked with Darryl Jackson and Kiana B. and they were a fantastic help. I came in on labor day weekend to get a couch and came a week later to get dresser, kitchen table set, and entertainment center and they were able to get us a great bundle and price that was within our price range. we never felt rushed and he was helpful with advise and really understood what we were going for. will be going back to him for business and will definitely recommend him to anyone i know looking for furniture.
We were looking for small furniture and our salesman Steve was most patient in helping us find the smaller items in the beautiful showroom.
11/28/23.. Love Ashley Furniture. We had a lil bit of a rocky start but Scott made sure to go above and beyond to keeping me a happy customer. Thank you! Loving my furniture so much.
Ian was great!
JJ was very helpful. knowledgeable and friendly. It was a pleasure working with her in meeting my daughters need for furniture.
This location had a lot of couches to choose from. We did pick one we liked here but it isn't the couch we decided to go with just because we found another one that had more features. Daryyl was super helpful and nice. He did follow us half way around the store which usually drives me up the wall but he wasn't pushy.
Scott was great. Service was friendly and professional.
Steve is the best! He helped us configure a custom couch for our home!
Found the perfect loveseat for my home. Very pleasant relaxed shopping experience with Matt Cortes. He is very knowledgeable answering all of our questions.
We had a fantastic shopping experience at Ashley this evening! Steve Hunsley was very attentive as we shopped for new living room furniture. He answered all if our questions and shared pricing information with us. His assistance made purchasing our new furniture a very smooth process.
Zack is wonderful! He helped us find the perfect livingroom suite! His knowledge of everything in the store is exceptional! The best customer service!!! Alice made all of the closing paperwork quick and easy! If you need perfect, look no further!
JJ (Joyce) was very helpful.
Great experience and great service.
Ian was wonderful
Mr. Steve Hunsley at the Ashley Furniture Store in Roanoke, VA. helped with the selection and purchase of my new sofa. He was so kind, helpful, personable and patient. Awesome experience! metremendously
Scott was wonderful to work with! Definitely recommend.
Scott was awesome to work with and super helpful! Highly recommended
Steve was awesome....very helpful....not pushy.....the kind of sales person I like!!!
Great customer service!! Thanks Scott!
J.J. did a great job helping us find bedroom furniture.
Matt Cortes was a wonderful help today at Ashley. He was attentive without being pushy or overbearing. He provided us with all of the needed information and went above and beyond to find the answers to anything he didn't know. We will definitely return for his customer service skills.
It was a great experience to work with Steve
Darryl was so helpful and Kiana was amazing! They were very helpful in this process of buying a couch!
Logan was amazing!!!
Keiley was very helpful, kind, and professional. Helped us with exactly what we were looking for and not pushing to sell us more than what we came in to buy, which we appreciated. Prices very reasonable
Darryle did a great job!
Steve was very informative and helped us make a decision on our new sectional!
Wonderful experience shopping at the Roanoke store. Steve and Scott were very helpful and went above & beyond our expectations. They were able to immediately find what we were looking for and made the process to very smoothly and quickly.
Great service. Mr Jackson the salesman was very personable. Will definitely be back.
We had a pleasure meeting and working with Darryl J. He is very professional and also has the great sense of humor that we loved! We will definitely be back to work with him in the future! Scott was a blessing also!
Very informative Steve Shunsley
Ian was an awesome, patient salesman as I had many questions. I highly recommend him.
Darryl was awesome!!!!!
Steve was very helpful.
I had a great experience picking out furniture for 2 livingrooms and a bedroom. Steve was very helpful on two different days in showing me what would work with my rooms and in the style i preferred. He even took the time to show me what might work for my breakfast nook, even though I'm not quite decided on that area yet. Thanks so much!
Steve was very helpful and kind would definitely recommend his help.
Ian cliff was awesome and so handsome
JJ was so helpful! She was a joy to work with and helped us get a great deal!
Steve was great to work with ! Thank you for your help and timeliness .
J.J did her very best to help us get the best deal possible! was very kind and bubbly! made the whole process very easy!
Keiley was super helpful and nice! She was very patient with us while we walked around the store multiple times to figure out what we wanted. Would totally recommend her!!
Love Ashley’s!!! Logan is the best and has helped tremendously with both of my purchases!
We had a wonderful time In Ashley's today and Joyce jenkins helped us out a lot and I want leave this review because she went above and beyond to help us and give us good information about our purchase. I will definitely come back and ask for her assistance.
Steve Hunsley was very helpful and gave great information while we were shopping for our new living room set.
Great experience! Steve did a great job helping us find exactly what we were looking for. We wanted a sectional but wanted it to be a pretty specific style, color & size, and Steve provided options and put together pieces from a sectional we liked on the floor so that it would match our ideal measurements perfectly. Thanks Steve!
Steve was very helpful listening to our wants and needs and fining us the perfect couch. Very attentive and quick to get us the couch we wanted. Great customer service!
Matt was amazing and super helpful. Made buying our living set so easy!! And even found us the perfect color!
Beautiful displays; collections and individual complementary pieces; good prices. Matt is super friendly & knowledgeable; covered all bases & policies, add’l ideas with no pressure sales.
I had an incredible experience with Scott at this store! His service was truly exceptional. He was not only knowledgeable about their products but also incredibly patient and attentive to my needs. I appreciated his willingness to answer all my questions and provide valuable suggestions. The level of professionalism and genuine care he exhibited really stood out. If you're looking for top-notch service and a seamless furniture shopping experience, I highly recommend visiting this store and working with Scott!
Shout out to Scott. Always welcoming and friendly; did a great job again with service. Appreciate all his efforts for getting us furniture at good price .
We want to thank Steve Hunsley in the Roanoke store for helping us with our remodeling ideas for our living room.
Steve was a very big help when I needed to get furniture. He listened to all my specific requests for my couch.
Darryl was an absolute pleasure to work with...excellent salesman!!
Shout out to Zack Doyle. He did it again with great customer service! We appreciate all his efforts getting us the quality furniture we wanted at a good price. Be sure to ask for him by name!
Darrell was a great salesman. He allowed time and space for my son and me to make our decisions. Prices were very competitive. Efficient and smooth purchase.
Steve was a tremendous help in mine and my wife's selection in a new sofa for our home. Absolutely no pressure and very informative with any questions we had!
Zack did an amazing job assisting us with our furniture needs. Very polite and respectful. I would recommend him!
Darryl Jackson was wonderful to work with. Will be back.
Was very helpful and assisted without preasure. Steve was great to work with
Steve was great at giving us our options and answering all questions before purchase
Zach was very helpful
Ian is super knowledgeable and friendly! Go to Ashley and ask for him!
Darryle Jackson was an excellent sales representative and we had a wonderful experience at Ashley
Darryl did a great job! Sold us sofa with no pressure and very knowledgeable in products
My fiancé and I visited the store to look at sectional sofas, and reclining sofas, and was greeted by Steve Hunsley. Steve showed us some choices, and was able to quickly answer our questions on what our needs were according to our room size. He allowed us time to browse the showroom, and take in all the different styles, and talk with each other about what we liked, and how it could work for us in our home. He checked back with us, and was very knowledgeable and helpful in answering our questions. We found an option for a sectional sofa that we both really liked, and Steve took the time to check measurements and to show us how the sectional could be rearranged to fit our living room better. This was a very pleasant, and comfortable shopping experience, and we really appreciate the time, and care that Steve gave us in helping us find a new sofa!!
Steve was fantastic!!! He let us shop without harassing us, but checked in enough to answer questions and be very helpful. Next time I am in the market for a piece of furniture, I will be back to request him for help!
Darryl was a Godsend! Very thorough and attentive to my 91 year old mother-in-law!!
Steve H. helped my wife find the right loveseat the met her needs and wants. Thank you, Steve
Steve H. was awesome! He promptly acknowledged my husband and I as soon as we walked in the door. He was waiting in the wings to answer our questions about product and pricing. I may have ended up spendingore than I thought I would but I certainly did not settle for furniture that was not going to serve 100% of what I needed. Thank you.
Logan Moubray was so knowledgeable and easy to chat with! He was a big help as we began our search for new furniture for our family beach house!
Ian. Was great to work with didn’t hassle me will definitely refer others to shop with him
Steve Hunsley was great and provided excellent customer service for us in helping us decide on a couch. Would recommend to anyone else and definitely the best experience we’ve had at an Ashley Home Furniture.
Darryle Jackson was great to work with. He explained everything very well and was not pushy.
Darryl was amazing, he treated me like I was his own. Making sure I was making the right choices!!
Darryl Jackson was very knowledgeable about any questions we had and my husband and our needs. (Darryl was a handsome man, but Scott is as well! We have worked with him several times in the last.)
Ask for Matt! He really listens to your likes and dislikes and does his best to help you find what you’re looking for. I find furniture shopping stressful and am quite picky, but Matt made finding my new furniture enjoyable and fun.
Steve was very informative and willing to work with us as we r indecisive. Professional and friendly
Ian was great to work with! Highly recommend asking for him when you come here.
Ian was very helpful when looking for a dining room table. Not over bearing like most. Answered all our questions efficiently. He was awesome.
Ian was Very helpful 👌. Not over baring or not trying to push a sale just kind of let us do our thing and popped in from time to time.
The whole experience was very pleasant! Steve was the best, we couldn’t have asked for a better salesman!
Darryle was excellent to work with.
Darryle Jackson was great to work with
Steve was very helpful and kind!
Steve was patient and I'm very happy with my purchase
Steve Huntley was very helpful and curious!
Steve was very helpful and knowledgeable. He made me feel very comfortable during my shopping experience. He is an asset to the company.
Steve was very friendly and helpful
Steve was very helpful, friendly and showed lots of product knowledge.
Logan was great!
Darryl was very helpful and got us a good deal !
Excellence service from Darryl Jackson. He made us feel very comfortable and treated us with respect. He wasn’t pushy and was very helpful
Steve was very helpful and well spoken, will be back to deal with him in the future.
Darryl jackson was very professional and did a great job assisting us with our needs. Ashley has quality furniture and I fully recommend them.
We already had in mind the furniture ser we wanted. Our sales rep, Steve Hunsley, was most helpful and knowledgeable about the Sofa set. Steve was also extremely kind and professional in dealing with all of our questions. Great experience!!!
Steve was excellent in showing us what he had based on our needs. An excellent experience and a purchase made.
Ashley furniture store was our last shot at a new piece of furniture for our apartment. My girlfriend and I just moved in together and have decided to replace our old broken couch with something new, and all day long we had continuously struck out. That was until we walked in and met Logan. Logan is one of those salesmen that you want to invite over to the cookout, never once did he feel like your typical corporate salesman just trying to make a buck off of our situation. Time and time again Logan demonstrated superb amounts of patience, attention to detail, and a real drive to make us happier in our home and I can’t thank him enough. I truly hope that his exemplary professionalism and customer service is rewarded.
Logan made shopping for a new couch as enjoyable as it could be. We were struggling with measurements but he found us the best options for our space. Would definitely recommend!
Steve was so helpful to us, we got everything we needed in one trip, and was very helpful through the financing process.
Steve was great to work with and made the buying process super easy.
Had a wonderful experience. Logan was very helpful as we looked for our couch. Would definitly come back again.
Great Experience at Ashley Valley View Mall Roanoke! The Manager Scott helped us this evening. Very friendly & professional! We have bought here before and recommend them for your furniture needs! a shot for any of you ho
Matt Cortes was absolutely phenomenal! We were able to give him a random list of the things we wanted are furniture to look like and do as well as a list of things we didn’t want and he was able to exceed all expectations. Very quick and efficient as well as very kind and personable!
Darryle is super nice and helpful. Great guy to work with!
Darryle did a great job.
Darryl Jackson was incredibly helpful. He was very patient while we searched. We decided to stop looking and buy at Ashley because of his personality.
Darryl Jackson was fantastic to work with. Thanks for helping with the bed purchase.
Steve was very helpful, personable, knowledgeable, friendly and polite. I won't hesitate to shop here for my next piece of furniture.
Salesman Steve was very helpful and friendly. Had a nice experience and can't wait to get our new furniture home!
Steve was great, very helpful and informative! Will be returning here for all future purchases! Thank you Steve😁
Went to Ashley today after having been to Schewels. Schewels couldn’t get us what we wanted today. Ashley had a whole living room set in stock that we could take home today. Plus 2 in tables. Beautiful set. Very happy with it!
Steve was a great gentleman. Very helpful and kind with my purchases. Very nice to my daughters.
Dawn was amazing with helping my boyfriend and I get the couch we wanted and for the perfect price! Very helpful and friendly would recommend her to anyone.
Dawn was very helpful throughout our whole experience. Highly recommend her.
Steve was awesome and sold us great furniture.
Steve, a.k.a Santa, was super helpful in helping us to find the perfect power reclining sofa and loveseat.
Darryl Jackson did an amazing job and got us a great deal on a tv stand with a fire place. Make sure to ask for him when you come in.
Great service today. Quickly was able to find the couches we were looking for. Steve was our specialist today and was wonderful throughout the whole process.
Daryll Jackson was very helpful and nice. Patient with us while we took our time.
Darryl Jackson was the best! Very knowledgeable.
Steve was very friendly, informative, and extremely patient with us, as we had a lot of questions. He even waited while I consulted the advice of a family member via Face time.
Steve was very helpful and patient!
Darryle service was great
We were pleasantly greeted by Steve Handley and we showed him a picture of something we saw and he was able to guide us in the direction of your store carrying that particular suit. He was absolutely a joy to work with, talk with and build a relationship with that we will most definitely do business at Ashley again and work with Steve again in the future! You are blessed to have him in your sales department!
Darryl Jackson was kind and patient while we came back and forth several days. Thanks for everything !
Went shopping for a new couch for our living room. There was amazing selection and Steve was incredibly helpful and knowledgeable.
Matthew was very helpful! He took the time to help us find the best deal for our family! Thank Matt
matt was so helpful and kind. Definitely recommend going to him at.
Steve was great!
I had a great experience overall. Darryle Jackson was attentive and helped me find what I was looking for.
It was a blessing to have Darryle Jackson on the sales floor when my husband and I were looking for a couch! He is professional, helpful, and goes above and beyond to make the furniture buying process a breeze. Looking forward to working with him again in the future!
Darryle Jackson was amazing to deal with. I could tell up front that he was honest, professional, and not pushy to make the wrong decision. 10 out of 10 would recommend him to anyone. He will give you the needed space, and answer any questions you have. Thanks!
Ian was very attentive and helpful. He took my preferences into consideration to help me find the perfect couch for me!
Steve and Alysha were helpful!
Steve Huntley, Alysha & Matt were a huge help! Thank you for your help and customer service. I’ll be back.
Wonderful service, the man who helped us was very kind!
I would like to thank Darryle, Zack, Matt and Alysha for the most wonderful experience at Ashley Furniture. I can't thank you enough for your patience and helping me find the exact pieces of beautiful furniture and decor I absolutely love! Keep up the excellent customer service! I highly recommend. 👌
Worked with Ian to find a sofa and love seat. He was great to work with and gave us a great deal.
Ian was great. We got a good deal on the furniture we wanted.
We had a very easy shopping experience and appreciated Steve Hunsley following up and answering all our questions.
My husband and I have been to many stores looking for furniture ; but I couldn’t find what I wanted until I came to Ashley Furniture. I’m a very undecided person , but with Matt’s help I was able to make up my mind , and buy the loveseat , the table and the server that I’ve been looking for .He is very knowledgeable about what the store provides and he communicated very effectively answering all my questions and establishing good rapport making me feel very comfortable.He was very positive , with a great attitude and gives you full attention when taking care of you .Thanks Matt .
Ian was very professional and helped me pick out exactly what I wanted and fast delivery.
Great experience Steve Hunsley did a great job of helping us with our purchase. He explained everything well to us for delievery and setup. Great salesman Great store highly recommend.
Steve Hunsley was very knowledgeable and pleasant to work with. He helped us to get a great price and made us feel that he cared that we were satisfied.
Steven Hunsley was very knowledgeable and helped us find a bedroom set. He helped us get a great price and explained all the financing options. We are glad we came in today! Thanks Steven!!
Ian was so great with helping me find furniture for my new home, I’m so pleased with my service I would offer Ian my first born
Ian was very helpful and knowledgeable. I am very pleased with my service.
We are sitting with Steve wrapping our furniture purchase. He is a fantastic salesman. Super nice, courteous, honest, and he's not pushy. We are so glad we met Steve. Thank you so much, Steve.
Bought a tv stand from Steve Hunsley. Very knowledgeable and professional. Would recommend speaking to him for all of your furniture needs. Thanks Steve!
Matt and Brian were awesome to work with and so very helpful!! Will definitely be back the next time that we need furniture for another room!
Darryle was fantastic. He got us a really great deal on the sofa we wanted.
Steve H. Was easy to work with. He answered all of our questions with ease and he was very friendly we will look for him when we come back to Ashley's
Great shopping experience with Steve. Knowledgeable, friendly loved working with him 😁
Scott Einarsson, Store Manager for Ashley’s was great! Even though we are looking for out of state he was so kind to show us around to all the furniture I was looking for. He even wrote everything down for us. Will definitely ask for him again!
Very professional and informative service.
Mr. Darryle was very helpful and understanding in helping choose a couch for my first apartment. Such a pleasure to work with!
This location is the BEST furniture place my daughter and I have been to. Logan was a great help in finding the best deal on a mattress, and there was no pressure or hassle. He is very personable, relatable, and professional. 10/10 will be returning for future housing furniture and projects.
All of the furniture was of poor quality and very cheaply made and completely overpriced!
Steve is great to deal with
Steve hunsley was amazing helping my husband and I find the perfect sectional couch highly recommend
We had an absolute wonderful visit to this store. My Mom is trying to buy furniture for her tiny home. Darryl spent about 2 hours with her going over options. He was very patient and understanding. You won’t find a better sales person. He is exceptional and cute.
Steve was great! He went above and beyond by understanding what we needed and his suggestions were very helpful and thoughtful
Steve was great to work with. Very helpful and not pushy!
Steve Hensley was the best ! He really helped us an we really appreciated all he did for us
Great service from Zack today. Got the couch I was looking for, and they matched the price that I saw online. Definitely going to come back for more furniture in the future.
Steve Hunsley was very helpful with finding the new furniture for my home.
Steve Hunsley was incredibly helpful and sweet!!! Highly recommended! 👍
Mr Steve Hunsley was very nice , helped me with my purchase
Ian Cliff was very helpful and informative. He answered all of our questions. When ready to purchase we will return to see him!
Great service and prices
Friendly and excellent service. He answered our questions and was very knowledgeable about the furniture.
ask for Alexia!
Scott was great to work with and helped us find the perfect sectional!
Great customer service, Matt was really passionate and patient with us till we decided on our couch
Matt had what I needed
Matt Cortes gave Great service and was super professional and patient
Scott was great! Worked with us to furnish our new home!
The store was very easy to navigate. Scott, the manager, helped us personally in finding the items we were in search of. My older brother is moving into assisted living and will be very well set up thanks to Scott
Darryl grave great service and information
Worked with Steve H. today was very helpful and made my purchase so easy.
We had a great experience with Darryl buying our new sectional. He was very thorough with any questions we had.
Darryle was very kind and a great salesman.
Darryle went over and beyond helping us. He is so courteous, straightforward, and is an exceptional representative of what customer service should be. I highly recommend you go to him when buying furnishings for your home.
Steve was knowledgeable, easy to work with and patient. This was a relatively easy process.
JJ was so knowledgeable and made sure we were getting what we wanted and what worked for our situation. She answered every question we had and more!
Had great customer service provided by Brian and Steve! Easy process in ordering exactly what I wanted. Definitely will shop here again!!!
We came in looking for a new living room set and found a great set with the help of JJ and Scott. JJ was so friendly and helpful. We had a great experience!
Decided to check Ashley Furniture at Valley View out after a bad delivery experience with Grand recently. They (Grand and Ashley) carry some of the same lines of furniture but Ashley beat Grand's price and are still able to offer fast delivery. Ended up purchasing a sectional sofa and wall table for our living room we are redoing and could not be happier with this experience. Everyone we encountered there seemed to really enjoy their job and that makes large purchases a little easier to make. Ian Cliff was our sales rep and he seemed very knowledgeable and extremely helpful and not one bit pushy. Great guy...highly recommend having him help you with your next furniture purchase. Truly a great experience from start to finish. I am sure we will be buying more from Ian and Ashley in the future and I highly recommend you do the same!
Darrly was wonderful!!! Thanks bunches!!! ❤️
Steve Hunsley did great job. He is awesome & I’m totally agree on his service 😊
Excellent experience with Steve, quick and simple process to purchase our dresser.
We bought a couch at Ashley- Steve helped us find a sleeper, and worked with us to save a lot more than we were expecting!
Went into the store to look at dining room table sets. Steve Hunsley assisted us and was very informative and really helped us with all of our questions. Ended up purchasing a great dining room set.
Great job
Darryl was very informative and friendly. We were able to find the perfect living room set, something we had been searching for, for several months. He made the process easy. We had never been to an Ashley Furniture store before but will definitely be back!
Very nice, very knowledgeable, great to work with. Not pushy
Steve was incredible to work with very kind, walked around the store with us multiple times lol along with remeasuring over and over. Great guy to deal with visiting the store !
Steve hunsley was a great salesman and sold us a beautiful couch !!
Our shopping experience with Steve went very smoothly. We had a specific piece of furniture that we were looking to purchase. He was friendly and very helpful to provide us with options. Looking forward to our new dresser.
Was looking for a dresser, Steve @ Ashley was very knowledgeable and helpful in directing us to the perfect piece.
Steve Hunsley at Ashley in Roanoke made everything work for us. Super friendly and great with our kids. Super patient and kind when our toddler was being a stinker.
Matt was a great salesperson! He was very knowledgeable, energetic, and willing to go over and above to help us with our selection and even understood why we carried in a section of our floor to match. Lol
When trying to decide if the table would be big enough, Matt went searching for placemats and plates so I could set the table! We were sold!
an amazing treatment by steve hunsley, amazing people, it was a good experience.
Went to Ashley’s. Ordered a full bedroom suit. Suit came in twice damaged. Wanted to cancel the order. They promised they would make it right. Remember the name SCOTT. He was the sales rep that kept saying they would make it right. The 3rd time the order did not come with everything and he said they will refund the furniture but not the mattress wich they left against the wall. We went to get a bed frame when they left as soon as the silvery people left. We came home and the mattress was on top of our cat which had died from it. This store is owned by a private company and not directly with Ashley home store. Do not do business with them. They will be hearing from my lawyer
I usually hate furniture shopping. Steve Hunsley made our experience painless. He was really patient showed and explained all options. Zero hassle and no back and forth negotiation. 100% satisfied with our purchase.
Really appreciate that no one followed me around while I shopped!
Darryl Jackson is as our salesperson and he was so helpful! I’ll be doing business with him again. Coming back for a chair to match the couch I bought.
We had a great experience with Steve Hunsley for selling use a Mattress set. It was a great experience for getting a new Mattress, he explained it all very well. We also got a new bed with it. Awesome sale person. Thanks Steve
Darryl Jackson was amazing and gave us excellent customer service. Very nice to deal with and very professionalism. Definitely recommend him
Very nice quick service.very helpful finding lowest prices. They had exactly what I was looking for.
Matt was wonderful. He listened and understood exactly what I was looking for. I liked his hair also.
Darryl J. Great salesman
Matt helped my friend purchase a nice bedroom suit..If you ever go there ask for him and he will definitely be very helpful...
Matt was a wonderful salesperson and got me a great bedroom set. Need help Matt's your guy.
Logan M. Was very helpful. He listened to what I wanted and didn’t once try to up sell me on more expensive items. I highly recommend asking for him. It was a great experience!!!
Darryle was an outstanding salesman
JJ was very helpful and helped us to get the best price for our new furniture.
Darryle was wonderful and patient
Darryle was a great help and a really good guy. Was very helpful in finding exactly what we wanted and making sure we were happy with everything before purchasing.
Darryle is a courteous and professional individual who takes his time to explain the steps involved in helping me find what I can use. He helped understand the options I had available to choose from. Thank you!
Brain was an absolutely charm! Very friendly and was super understanding. It was his second day on the job; to us he had acted like he's been doing it for years! We found out after our purchase we were his first sale! He did awesome!
My husband and I recently went back to the Ashley store in Roanoke and had the pleasure of working with Wilton Kitt. He is personable, knowledgeable and very kind. We enjoyed talking with him while we made our decision on our purchase. If you’re needing furniture, go visit Wilton!
Steve was an excellent help with our search for countertop table.
Excellent experience with Steve Hunsley. Very kind and helpful. Good buying experience.
Steven was most helpful in helping get us a great deal on a bedroom set!
Steve Hunsley and scot the store manager were very patient and had great customer service. Highly recommend
Ian made our experience here wonderful even kept our child laughing the whole time!
Ian was great! Even helped entertain my son while we looked around!
Darryle Jackson was pleasant and extremely accommodating. We are pleased with our purchase experience.
JJ was very helpful & friendly without being pushy. We greatly appreciated her assistance.
Steve was absolutely amazing!
Daryle provided the most enjoyable shopping experience I’ve ever encountered. Ashley has been, and will continue to be our first choice for shopping furniture. My wife won’t have to say she’s dragging me out to shop for furniture anymore . . .
Darryl Jackson very great customer service experience.
Excellent service and attention for Steve Hunsley.
(Translated by Google) Excellent service from Steve Hunsley (Original) Excelente servicio el de Steve Hunsley
JJ was amazing
Really appreciate Darrell and how cute he is!!
Darryle was super helpful. Great experience
Steve Hunsley helped my son with purchasing his Bed for the first time. He was very kind and helpful with my sons questions and concerns. Made our experince fun and not stressful. The staff is very friendly too and insightful!
We just bought some living and dining room furniture and everyone was extremely nice and helpful, especially Matt Cortez. Matt was very courteous and personable and extremely knowledgeable. We would highly recommend Ashley for and of your home furniture needs
We had a good time working with Steve Hunsley. He is a professional sales person. He showed us all of the options. He made a sale.
Marty
Our experience was phenomenal. Ian was very helpful and patient with us and the Manager, Scott took the time to speak with us to ensure our satisfaction was 100%. The sale process was smooth and quick. We will definitely return to Ashley in Roanoke for our future furniture needs!
Ian is AWESOME!! He seemed to know exactly what we wanted as soon as we walked in the store. So happy walking out the door!!
Scott the store manager was very patient with us. We were shopping for multiple things. He made sure we received the best prices. We have our long waited living room set and plan to purchase more. He was very nice, very knowledgeable and able to answer all the different questions we had. I highly recommend Scott as your salesman at Ashley.
Steve was awesome with getting our furniture!! Will recommend
Steve was a great help got us in and out with great prices
Matt was very patient while we debated about the furniture we wanted to buy. He spent a couple of hours with us and did a wonderful job of answering questions and giving us time to decide. He was no pressure and very pleasant to work with.
J was awesome help couldn’t do without here extremely helpful thanks JJ
Ian did a great job. He explained everything and was very courteous and friendly.
My shopping experience was amazing Steve was very helpful with finding us what we wanted
Steve was extremely helpful and respectful. We were able to find everything we were looking for and things we didn’t know we wanted. Highly recommend this store.
Very professional, Darryl Jackson. I really recommend him
Great shopping experience
Ian was awesome!!!
Steve was a real pleasure to work with. He answered any questions that I had and helped me get the right furniture for me. A very low pressure environment made the decision process easy. I highly recommend working with Steve at Ashley Furniture.
Ian was awesome
Ian was amazing today. Went in looking for a new sofa an loveseat. Got a great deal. An he is awesome. Go see him.
Great working with Scott
We were helped by Zach and received great service!
Ian is awesome
Darryle was awesome, friendly, helpful and great sense of humor making visit great!
The staff here is wonderful. JJ helped us find exactly what we needed and was very patient with us as we tried to make a decision. She was not pushy at all and we made a choice and decided to change our mind she was very helpful and took care of us as we purchased another set. I will not go into details, however something came up during the delivery process. Scott the manager went above and beyond to take care of the issue. When I say he went above and beyond, he really went above and beyond. Just trust me when I say something that he should not have had to do, but he did it anyway. I will never buy my furniture anywhere else. I made the mistake of getting my first piece of furniture at Grand Home when I first moved to Virginia a couple of months ago. That will not happen again. Customer service goes a long way, and Ashley furniture has it. If you need furniture do yourself a favor and go here.
Ian was great. I'd definitely choose Ashley again!!
Steve Hunsey was very good servirse or us.
Steve Hunsley was super helpful! My family is getting a new and improved couch for our living room!
We stopped by Ashley today to look around and just get an idea of what we’re looking for. We were met by Ian who asked to help. He was friendly, knowledgeable, looked up some products for us & pointed us in the right direction which allowed us to have some space to look and talk on our own without feeling pressured. Thanks Ian!
We were shopping for a mattress at Ashley, Joyce and Steve worked with us. Each was very attentive and knowledgeable to our needs. The transaction was smooth and we feel confident in our purchase.
Matt was amazing! He made sure to show me the couches that fit my budget. Made the process very easy and enjoyable.
Exceptional service! Thanks Darryl
Felt like I was walking into a car lot. I didn’t realize this place was so pushy. It’s the exact reason we won’t go back again. I don’t understand that type of sales model, but it’s not for us.
Steve was very helpful, kind and fun to work with! He was able to talk myself and my roommates through the process of buying a new sofa! It was appreciated and everyone should ask for him!
Great experience with Steve Hunsley in this store! He led us straight to a great deal and was helpful through every step of the process. Will definitely be back for future purchases.
Very good experience! Our salesman, Ian, was knowledgeable and did not pressure us. We liked being able to leave without feeling guilty. We came back after looking at another store and bought the couch and loveseat that Ian had helped us pick out. We can’t wait for it to be delivered so we can enjoy it! We will definitely shop here again.
Really enjoyed the experience and the Salesman was very knowledgeable. Told him what I wanted and he took me straight to it.
Darryl Jackson was amazing !!! Thank you so much Darryle!!
Logan helped us out so much thanks man
We had a great experience with Darryle. We are looking forward to our new sofa.
Ian was terrific!
Steve Hunsley did a great job helping out and showing us so many options. Very pleased with our experience!
Steve Hunsley helped out greatly!!!
Matt Cortes deserves a 10star rating. He was the most helpful salesman and made sure we were happy with what we wanted to purchase and worked with us for at least 2 hours. Number 1 salesman with Ashley
Ask for Marty
Wonderful and fun.i will. B back. Steve H
Steve Hunley was great!
I came in to look around and hopefully purchase an entryway desk. I was greeted by Steve Hunsley who helped me to find what I was looking for. I eventually found one online that I liked and he walked me through the whole process in ordering it. He matched the online price which was cheaper than the store price. Then he did the whole ordering process for me. I highly recommend asking Steve for help when you go, he made the overwhelming experience of the huge store much easier!
Very helpful and informative service from Steve Hunsley
We had a great experience at Ashley Furniture in Roanoke. Steve was very knowledgeable and personable. We came in to just take a look at their couches and we were so impressed with the options, the price, and their level of service that we made our purchase on the spot. It’s an excellent furniture store to check out if you happen to be in the market for new furniture!
The service was very good and friendly and especially Steve was very patient with us and explained all the quality, details and terms of purchase
Very satisfied with Darryl he was very nice and easy to work with he made it very easy to get our purchase done!
Darryle was amazing! Very personable! Great service! Thank you Darryle!
Darryle Jackson was very pleasant and enjoyed talking with him.
Darryle Jackson did a wonderful job helping us find the perfect fit for our home. Job well done!
Worked with Darryl. He was a great salesman .
Worked with me. Enjoyed the experience
Darryle went above and beyond to provide the best customer service.
JJ helped me today and was extremely kind and helpful and made sure i was able to leave with the couch that i wanted. Highly recommend working with her, she was wonderful
Matt is awesome to work w at Ashley! Make sure you find him when looking for a couch!
Matt helped me today. He was so nice and I ended up spending too much money! Thanks Matt!
Ian was very knowledgeable and helpful. Helped us find everything we were looking for.
Zach was a fantastic salesperson. He found us just what we needed quickly. Enjoyed our shopping experience.
Very sweet man. Was able to meet the needs I had while looking for a new sectional. Ask for him! He’s great!
The store is big and clean, with a wide selection of bedroom, living room, and dining room furniture. If you're looking to furnish your home office, there is not a lot to choose from. I was mostly impressed that the salespeople didn't follow me around as I shopped. I hate that!
Logan did a great job helping us not only find something that fit our needs but also fit within our budget without having to make sacrifices.
Awesome experience at Ashley furniture! Matt was excellent to work with, showed us exactly what we were looking for, and provided great customer experience. If you’re going to Ashley, ask for Matt!
Went in Ashley Furniture in Roanoke Va to look at Bedroom/ Living Room Furniture, upon entering this Gentleman named Darryle Jackson was so nice and showed us exactly what we were looking for! Very Knowledgeable about the different types of products we were looking at! If I could give him a 10 I would!
Darryle waited on me, and I couldn't of asked for anyone better. He was very helpful, and discussed everything fully to make sure I understood... He did a wonderful job. WONDERFUL...
We bought a loveseat and chair. Steve Hunsley was a pleasure to work with for helpful suggestions as well as reasonable pricing.
First time at Ashley in Roanoke since we’ve moved back to the area, and Steve H. was an awesome help in guiding us through options for what our needs were without making us feel pressured.
Scott Einarsson was a great and helpful associate to help us buy the perfect sofa set. Mrs. Plant processed everything quickly and answered all our purchasing questions.
Zack was very knowledgeable and provided us a great shopping experience! I highly recommend shopping at Ashley furniture.
Darryle Jackson was very knowledgeable and highly intelligent with his services to us.. Definitely would refer to a friend.. but the delivering of our merchandise is totally awful and unacceptable.. Nobody answers the phone about your issues.. We ordered our furniture in December and here it is February and we still do not have all our furniture.. Oh, and the bill is due today SMH.. And nobody is getting a dime until something is resolved!!
Darryle Jackson assisted my husband and I find our living room furniture. He was very professional and kind. Thank you for all your help.
We worked with Scott and he was very helpful in our selection of furniture. He was very friendly and knowledgeable.
JJ was absolutely amazing. The entire staff was so welcoming, friendly and super helpful. They went above and beyond.
Darryle was very helpful and friendly while we were shopping. He made our decision to buy easy.
JJ is amazing! She really worked hard for us to make sure everything was easy and seamless with moving in. The furniture we got is beautiful and I was very excited to be able to take home some pieces today. Darryl also was fantastic when JJ wasn’t there. Thank you!
Zack was great to work with and understanding of my indecisiveness! Worked extra hard to get me what I really wanted!
Logan did a wonderful job helping us find just the right recliner!
Steve was very helpful in helping us pick out a new mattress, couch, and loveseat. He wasn’t pushy at all. He has a fun personality and we enjoyed working with him. Ask for Steve!
JJ was incredibly helpful. We found exactly what we wanted from Ashley Furniture. She let us look at our own pace, and was incredibly knowledgeable regarding the furniture and services offered through Ashley. Overall an easy and wonderful experience.
Shout-out to Steve Hunsley who made sure Christmas was complete for us last minute shoppers. We appreciate all the hard work he put forth to ensure we got the piece we wanted when we needed it.
Darryl Jackson was excellent. Knowledgeable, polite, and not pushy. Thank you, sir, for positive experience.
He was awesome!! And such a great help
Great customer service! Very knowledgeable of product information! Steve took time with us, listening to all our concerns and needs! Thanks so much for the help during a busy holiday season!!
We had a great experience at your store in Roanoke. Steve Hunsley was a great help. He was very pleasant. Steve explained everything about what we bought. He was a great salesman and ahe spent a lot of time with us.
With the help of Steve Hunsley I was able to find the perfect recliner. Highly recommend you having him to be your salesman. Very kind and patient.
We were looking for bedroom furniture and our salesman, Steve Hunsley, was attentive, listened to our needs and knew exactly what we would like. We selected a beautiful set.
Scott, Alice, and JJ were so wonderful and thorough with the bedroom suite my husband and I were looking at and now purchasing! They were very knowledgeable in each department, able to answer all our questions, and personable. None of them were pushy or anxious for us to buy. I absolutely recommend Ashley for affordable, great quality, and beautiful furniture.
JJ and Scott did an amazing job and being thorough in helping me find the right mattress to accommodate my needs! I’d recommend their services for anyone looking for home furniture and mattresses.
I had a very good experience visiting Ashley furniture store in Roanoke. My associates name is JJ. She was so very helpful, in helping me find the idea sectional & recliner that works great for my home. She is patient, knowledgeable, and very friendly. Thank you so much JJ. Keep being you, you are great!
Great sales and Steve Hunsley and the manager Scott were awesome.
Matt was a big help and figured out what we needed right away 👍
Ian was amazing and funny and a dapper dresser. Very helpful… great salesperson
Super helpful and easy , with such a great selection of quality furniture choices.
My daughter and I went to Ashley Furniture to buy her a more grow up bedroom furniture. It wasn’t an easy task because it had been something that my husband and I had promised last year that we were going to do, but my husband passed away January 2022. So I promised her that somehow I would still keep our promise. Today, thanks to Darryle, I was able to fulfill that promise. Darryle was very helpful and helped us buy the furniture that my daughter wanted. He gave us space, showed us different options, but was not pushy. We’ve bought furniture from Ashley before when we lived in the west coast and were very satisfied with it. Looking forward to having more furniture with the same quality.
Ms. Vicki was very kind and made it very easy for us to find a nice dresser right in our price range. Highly recommend.
Darrell Jackson was a wonderful, kind and knowledgeable salesman. He is very big on customer satisfaction. He said, “he works for us.” He wants to make sure at the end of the experience his customers are satisfied. We appreciated his service and plan to tell others about him.
Steve did a great job assisting us with finding all of our living room needs!!
Good value furniture. Helpful staff.
Matt helped us get the couch, ottoman, and end table of our dreams! Literally, we have been dreaming of this home set up for a few years!
Logan Moubray was extremely helpful and allowed me to purchase a mattress at my own pace. I will always request his assistance with any furniture purchase I make in the future.
Looked at mattresses at Ashley twice. Both times Logan Moubray was there and helped us find what we needed and offer advice.
Bought a $3500 wrap around couch in March and the middle section has broke. Very disappointed.
Darryl Jackson was GREAT! Help. Came in looking for a new sofa, and purchased a sofa and a dresser. Very reasonably priced, and got an awesome Black Friday deal. Deffinetly will go back to purchase our future house needs.
Ian was great! He was very knowledgeable and tries his best to help.
We had a wonderful experience and Steve Hunsley was extra helpful and professional..thank you Steve
Matt was extremely helpful. I really appreciate him taking the time in helping us pick out a sofa. Ask for Matt if you have any questions!
Very much appreciated Logan’s help
Steve Hunsley was a great salesman. He will get you the best price and was very nice. Thanks Steve!!!
Got a great deal on a table and bench working with Steve Hunsley! Made the experience super easy and gave us the best price!
Logan greeted us right off the bat as we walked in and listened to what we were looking for. He showed us everything that could work in the area we were looking to furnish. Answered all of our questions and was very courteous and attentive. Will definitely work with him for future furniture.
Logan was extremely knowledgeable and helpful! Probably one of the best experiences I have had!
Good prices friendly staff! Will update on furniture quality.
So far the shopping experience has been a good experience. JJ helped me find our very specific request for a sofa. I had to come back to finish our purchase a few days later and Steve jumped in to help us. He was very kind and stepped us through the purchase. Thanks!
Very friendly and kind! Steve Hunsley
Matt is wonderful. He fully helped us with everything.
Steve Huntley was very helpful and nice. I got what I wanted and I will be back. Thanks Steve
Mr Steve Hunsley was very polite, nice and courteous. Knowledgeable about the furniture and very helpful with savings on what product that you are searching for. Definitely wasn’t your common aggressive sales person. I highly recommend shopping with him. I will definitely be back for future endeavors.
Steve helped us out, good guy!
Darryl was helpful and personable! Thank you!
It’s was wonderful customer service. Polite and curtious. Logan was my salesman and he was very professional and understanding! Alice Plant also helped me with my paperwork and she was very fast and helpful.
Steve was such a big help with our purchase. I definitely recommend!!
We had a great experience with Steve. He was very helpful in our search for bar stools. Thanks Steve
Worked with Scott Einarasson at the Ashley store. Let me tell you, he is extremely patient and the furthest thing from pushy. I highly recommend working with him and the entire staff here! Top 10
Ian was so great to work with!
Ivy was very helpful. Excellent customer service.
Ian's a great help
Matt was such a pleasure to deal with. I will definitely be back and dealing with him.
Matt was wonderful helping us find a couch perfect for us!!
JJ was So helpful and friendly!!
JJ was friendly, knowledgeable and helpful. Great service and price.
Marty is the designer that you dream of ask for her!
Ian was very informative and easy to get along with. Thank you
Ian was super helpful! He answered all our questions and was super kind. He definitely needs a raise!
Ian was fantastic! From the second I walked in, I knew exactly what I wanted. He walked me straight to both items and had them written up and ready for payment within 15 mins with a delivery scheduled in the following 2 weeks and expected sooner!! I couldn't have asked for a more helpful, more direct, knowledgeable, and better sales experience!
Matt was very polite and professional would highly recommend anyone looking for furniture of any sort to this location , respectful courteous!
Matt was a great salesman. He was helpful and patient with us as we picked out a new bedroom suit. Matt showed us our options that fit our budget perfectly! We will definitely be back!
Matt and Steve were great to work with.
Steve Hunsley was very helpful and was not pushy! I like to have help, but I do not like pushy annoying salesman! He did a great job at helping and was understanding and pointed out the things that I needed to know!
Went to Ashley Furniture and was looking for a new bedroom suite. Steve Hunsley helped me find my dream bedroom suite and he was very friendly, helpful, and kind. I would recommend coming to Ashley Furniture and asking for Steve.
We had a great experience with Darryle! He was very helpful and made our experience comfortable.
Excellent experience! Daryle was kind and knowledgeable.
Very pleasant experience for my wife and I. Steve Hunsley showed great patience with the shopping process. Excellent inventory options for all household furniture. We highly recommend Ashley Roanoke for your furniture shopping.
Great service from Darryle today!
Steve Hunsley was professional. Worked hard to get best price and talking to manager did so. Great doing business. Above and beyond
Amazing service!!! From the front door to the end of sale. Highly recommend. Also will try and get you the best price!!!
The prices were great and Ian and JJ provided great service. Would recommend!
Logan did a great job helping make our purchase
Logan has been an amazing person to work with! We appreciate him so much!
Thanks Darryle for your great service
Worked with Steve. He was pleasant to work with overall. Occasionally stalked us around the store. I hate when customer service people do that but I understand it was probably just his training to keep him close to engage in questions. Definitely played the sales negotiation tactics though and I didn't appreciate that. Just give the lowest price for the piece. Don't make it a haggling game. It's a store, not a flea market.
Ian is awesome come see him at Ashley furniture.
The sales representative Joyce Jenkins was really polite and very informative.. she didn’t make us feel pressured and we will do business with her and her only !!! We feel confident that we will do business with Ashley furniture because of her!! Thank you Joyce Jenkins
Steve really did a great job helping us pick out our comfy chair. He was helpful without being pushy and provided us with multiple payment options, giving us a fantastic deal.
Marty did a great job
Steve Hunsley helped us with the purchase of our furniture set. He was very kind and patient. He even matched the price we saw online. We highly recommend working with him!
Steve was quick and efficient when getting it done. Was planning on stopping at multiple stores, but they met all the needs at a great price. Update customer service is still great... getting your items is a mess. At this point I kind of feel like they get the money and get it to you when they get it to you. Basically if you want to practice buying furniture this is the place. Someone will show you some nice stuff, be super friendly, have you pay for it, but it may or may not actually reach your house. I don't know as we are still waiting. Part of the order came but couldn't not be fully assembled and is particularly damaged sooo it is just sitting in our kids room. I hope they do better for others as all the people seem really good but there is something wrong with the communication.
We had a wonderful experience at the Ashley store at Valley View with Steve Hunsley. Service was prompt, thorough, and the prices were excellent. We would be happy to shop here for all future purchases!
Steve was great! Helped me fine exactly what I needed. Blessed
Steve Hunsley at the Roanoke store went above and beyond. No pressure, no sales pitches, he was just available and willing to help when we needed assistance. We purchased a nice couch and ottoman to be delivered soon.
Steve attended us in a very professional way and clarified all our questions. We was also patience with us
Scott was very helpful and polite and helped us fine what we didn’t know we wanted!
We worked with Steve Hensley who was professional and knowledgable. Excellent service.
Ian was awesome
Logan Moubray was a great salesperson! He was down-to-earth and friendly and allowed us to wander on our own to make decisions. He wasn't pushy like some sales associates. We would recommend him for any purchase from Ashley Furniture in Roanoke.
Stopped at Ashley looking for a couch, Steve Hunsley greeted me as I entered the store. Was shown couches like what I was looking for Steve was pleasant, let me take my time looking around was by no means pushey, knew quality well and was very helpful.
Steve Hunsley was very patient across several visits with helping us come to a decision on several furniture pieces. His expertise proved to be beneficial in answering any questions we had about the many furniture options that he presented.
Matt Cortes was our our sales person today and he was fantastic!! I would hands down recommend going to see Matt at Ashley furniture for all of your furniture needs. He has an awesome personality and will make you smile.
Was out looking for bar stools stopped at Ashley furniture Steve Hunsley greated me at the door told him what I was looking for and he showed me around an even took the time an went on line an found exactly what I wanted THANKS STEVE ASHLEY VALLEY VIEW MALL
Steve Hunsley helped us out and did a excellent job. He worked up prices of items and gave us a great idea of totals. Gave us space to look and talk amongst ourselves.
I love the quality of Ashley furniture and have also had great customer service experience! I recently went into the store with a dilemma about what kind of couch would fit in my space. Steve assisted me (for the second time) and was very knowledgeable and patient with me!
Visited here in search of a dining room table. Still shopping for one but there were several options. May return to buy the one I liked, I'm just not in a hurry. The sales rep was nice and not pushy at all. I recommend visiting here if shopping for furniture.
Had a great experience at Ashley Furniture. Worked with Steve Hunsley to find the perfect dining set for our home.
We recently visited the Ashley HomeStore in Roanoke. We were helped by Steve and he was fantastic. He gave us just the right amount of space to shop while checking in with us and answering our questions, getting us pricing/availability, as well as other helpful information for our decision making process. We took his card, made a decision, and called him back to place our order! Highly recommend visiting this location and talking with Steve!!
Marty was great
Went into Ashley searching furniture for my new & forever home. It seems as if it’s taken me forever to make a decision, but a nice gentleman named Ian made it easier!
We worked with Steve and he made our transaction smooth and pleasant. We bought a nice bedroom set for our son. When there is another sale we will be back to purchase one for our daughter of course again from Steve. I hope you see this Steve, kudos on your great work! Keep me posted on dropping prices
This really handsome young man name Ian helped me pick out a new dining table. I absolutely love it. He was so funny and knowledgeable.
Logan was very knowledgeable and helpful. Took it to me exactly what I wanted. Also worked around my busy schedule. Vey hospitable and friendly. A pleasant experience
JJ is a fantastic sales rep to deal with! Very knowledgeable and friendly.
Ian was great
I had great experience today! Steve Hunsley met me with a smile and ready to help me find the perfect bedroom ensemble!
Steve H. was wonderful to work with and very helpful. Great buying experience.
Steve Hunsley was the sales person who helped us. We were not able to find what we originally went in for but he was extremely helpful, kind, not pushy and helped us try to find something that would work. We ended up finding a piece of furniture that we loved and were even able to go home with it that day!
See Scott if you go to Ashley Furniture in Roanoke! He is excellent and goes above and beyond to make sure you're happy and get what you want. I had a problem with delivery and he himself rectified it. Scott gets a 5 star review!!
Scott at the Valley View store is awesome. He has worked with us while we moved from TN to VA and kept in touch with us while our products came in. Although our bed was back ordered and delayed he has made every attempt to helping us find reasonable alternatives until our bed frame comes in. I would highly recommend doing business with Scott and his team specifically.
My wife and I recently bought a sofa, love seat and dining room table with chairs. We were greeted by Zack Doyle. He was courteous and professional. Zack allowed us to wander the store with no pressure. He answered our questions quickly and helped us decide on the right pieces for our needs. We are very pleased with our purchase and especially with Zack. Kudos! Bill and Vicki
Zack was very helpful.
Second time to this location, Steve was great to work with, very knowledgeable. Will definitely go back!
Great shopping experience! Steve Hunsley was so helpful and professional!! If you need some furniture, go see Steve in Roanoke!
Steve Hunsley was a pleasure to work with. Thanks
Went into the store with just a vague idea of what I was looking for. Steve Hunsley approached me and guided me thru the store and made sure I saw all the bedroom suites available. He was professional and not once did I feel pressured into anything. Scott the store manager was also great to work with. I walked out very pleased with my experience. The only downfall is I have to wait for delivery until December which is no fault of the store.
Steve Hunsley was great to deal with, no high pressure, knew the products well, and was super friendly/helpful!
Had a great experience yesterday at Ashley. I worked with Logan M. and he was great. He was extremely knowledgeable about all the furniture and mattresses. I will definitely be returning there for more furniture in the future.
Great experience at Ashley Furniture shopping with salesman Logan 👍👍
Well I finally broke down and bought new furniture, I had been eyeing for quite a while. And I have to say it was an easy process thanks to the expertise of Steve Hunsley. He asked what I was looking for and listened very attentively. I am happy with my experience at Ashley Furniture thus far.
Mi experiencia con esta compañia de mubles no a sido tan buena. Compre unos muebles que no estaban en la tienda y me dijeron que al llegar me avisarian y nunca lo hicieron. Pague por el delivery y me dieron un dia para llegar y llegaron al siguiente dia y como no habia nadie en la casa me llamo el dispacher todo enojado eh llamado a servicio al cliente y me cuelgan la llamada. Total que no se que pasaria con mis muebles y mi dinero
We recently bought a sectional and recliner with the help of Steve Hunsley. He was very helpful and price matched with another store to get us the best deal. We would highly recommend Ashley Furniture and Steve Hunsley.
Great experience at Ashley near valley view buying our new sectional and recliner. Employee Steve Hunsley was great to us, very available without being overbearing and helped us price match another store. We preferred Ashley’s protection plan and wanted to give Steve our business, and Ashley made it possible.
Matt was super helpful and patient with helping me pick out furniture for my home. If you’re looking for anything, from side tables to a new couch and recliner, come see Matt at Ashley Furniture!
Steve Hunsley is a low pressure, high quality sales representative. He let us take our time and get it right.
Steve Hundsley was excellent. We've used him in the past and will use him in the future!
Steve Hunsley was very helpful, very professional and very kind in providing information as well as advice about our purchases. Through his efforts we will able to completely furnish my daughter’s apartment and feel very good about the entire experience. I would definitely recommend that customers go to him to be able to get the exceptional and informed services that he provides.
Logan Moubry did a terrific job helping our family furnish our living room and our sons bedroom. Taking the time to help us through the process of choosing between a couple of different options and helping us with configuration of a sectional. Thanks!!
I was probably a nightmare customer to deal with, but Matt got us right. Got an amazing sectional for a great price.
Steve Hunsley was very kind and helpful during our shopping experience. The level of professionalism was also exceptional. Anyone shopping at Ashley Furniture will have a good and personable experience with Steve as their salesman.
JJ was such a big help with our furniture purchase today. She answered all our questions and asked questions to get to know to better meet our needs. Really enjoyed our experience with JJ and Ashley.
Scott and Virginia were terrific to work with.
Had a great experience with Scott, the manager, super attentive and not over bearing! He was very knowledgeable and opinionated on helping us find the perfect items! Highly recommend Ashley Furniture!!!! And Scott 😉
Amazing customer service very happy
Matt was great. Friendly and patient.
Rodney was great! He stayed late to help us find our couch and he was very kind and knowledgeable.
My husband and I had a great experience working with Steven. We were looking for a Cloud dupe and he was able to find a comparable sectional for a fraction of the cost. We will definitely be returning for our future purchases!
Visited Ashley Home Store in Roanoke VA today. Logan. Was very helpful and worked with us on 2 different visits today. We are very pleased
Steve is a sales pro, not pushy, 100% helpful throughout the experience.
We met Steve Hunsley tonight and he was absolutely fantastic to work with. He made the process extremely easy. Not the typical salesman you would meet. We came in to just browse, but with his knowledge and our comfort level with him allowed us to find the perfect fit on our first visit
Steve was great to work with on our recent chair purchase. He was very knowledgeable about the options and the availability. If you are looking to make new furniture purchase go look for Steve. You won’t be disappointed!
I went to into the store today to purchase a lift chair for my very ill mother. Steve Hunsley and the manager couldn't have been more accommodating since the chair was needed so urgently. Very professional, knowledgeable and thoughtful. Thank you for your assistance.
Looking for a couch with a chaise lounge for my apartment and Matt did not disappoint. Highly satisfied with my purchase and experience!
Scott, apart from being very nice, understood our needs, showed us different options, offered us good discounts depending on the pieces of furniture, and allowed us to have all the time we needed to choose. It has been a great experience and we'll definitely return.
Steve was very helpful and we had a great experience.
First time making a big furniture purchase and Virginia made it so easy and went above and beyond to help us get what we needed! We will definitely be returning in the future!
Steve was fantastic to work with. He was very courteous and knowledgeable but also pleasant, engaging my kids during their dreaded furniture shopping trip. We would definitely work with him again if the opportunity presents itself for future purchases. Scott also helped us at this store on a previous purchase and was very kind and helpful as well. My only critique is that I don’t understand why furniture stores take SO long to put a purchase through once the decision to buy has been made, even when there’s no credit application process involved. The kids were antsy by the end of it. Other than that, great experience and great people!
We had been debating on a new sectional for a few months and finally decided to commit to one at Ashley! Steve was very helpful and kept in touch until we were ready to buy. We’re excited for our new piece and even better that we’re able to pick it up same day since it was in stock!
Thanks Steve for your help in our recent purchase. Great customer service and interaction!!
Steve is a great salesman Very knowledgeable and professional.
My wife and I had a great experience with Shaun the sales person. He’s was very friendly and knowledgeable.Shaun made our shopping experience so much easier.
Matt was super helpful with purchasing our new sofa. Very knowledgeable and made the process simple. Would purchase again!!!
Steve Hunsley, hands down is the best salesman at Ashley Furniture. We are so pleased with all of our purchases from there.
Steve. Hunsley was me and wife sales person at the Ashley at Valley View. He was friendly and he explain everything in detail , therefore we made a sale with him. Irecommend him re66
Salesman was perfect. Just enough guidance and low pressure. Kept checking in on us but not stalking or upselling. I will definitely purchase there in the future (and bought from them today)
Was met at door by Steve Hunsley. He was very professional, friendly, and knowledgeable. He assisted in the purchase of our chairs.
scott was the best!!
Scott was great!!!
We went to Ashley for their 4th of July sale and were not disappointed. We’d just moved and we’re looking to outfit several rooms in our new home. We’d searched online and visited a few other local places before Ashley. The first evening we visited them, we were just browsing and time got away from us. We realized we were only people in the store and asked if they were closed. They were, but they were giving us time! We went back the next day and got a free comforter for showing up. We ended up with a living room set, family / playroom set, bedroom set, dining room set and a new mattress! We didn’t pay sticker price on a single item (most were 25-40% off). I don’t think I’ve ever bought all of my furniture in the same place but they had lots of options we liked, priced more than reasonably with the sale. Matt was our salesperson and he is amazing. He helped move pieces around the store so we could see how they looked together. He both gave us space AND answered all our questions. He continually calculated what we liked so we could see where we stood in terms of price. He let us know what was and wasn’t in stock and how that would impact delivery time. He helped measure pieces to ensure fit. He price matched (actually beat) the one piece we had seen cheaper elsewhere. We were there for hours considering options, price checking online, comfort testing products, etc. and he never rushed us or lost patience. We opted for the protection plan because the price was reasonable and the one we elected included everything we purchased. I had been dreading furniture shopping, but we left happy and confident we had the best prices on the items we chose and that our purchases would work well for us in our new home. If you’re looking, we highly recommend Ashley. Ask for Matt!
Shaun was great! He was very nice and knowledgeable. A pleasure to work with.
Scott Elinarsson did an awsome job helping my wife and I out purchasing a bed. He was very kind, helpful and knowledgeable of the product. Thanks Scott
Shawn at the valley view store in Roanoke, VA was awesome! Great customer service. Ended up buying the couch!
WARNING!!! This is the BEST place to shop! My wife and I were exposed to the surrounding furniture stores high pressure sales leading up to Ashley. We were pleasantly met by Scott who actually listened to our needs and lead us to what we were looking for. No pressure. Just knowledge and know how to save us both time and money! Great store and selection
Amazing service Scott and Marty are fabulous
Matt and Marty did an amazing job!
Shaun was very helpful from the time I stepped foot in the door! He worked with me and answered all my questions. Need to say I left out with the furniture I wanted and payment plan! Go ask for Shaun, he's awesome!
Matt knew exactly what I was looking for and got me everything I needed quickly and efficiently.
Just had a terrific experience purchasing a love seat from Steve Hunsley today. He calmly put the research in to locate one in the local warehouse so it could be delivered to our new home soon. While ultra positive reviews can be rare, it’s well warranted in this case.
FIVE STARS FOR SCOTT AND JAMES! Scott is a manager at the store and James is from either the Outlet or the Warehouse but they were both great helping me get my couch into my apartment. After I picked it out with Chuck it was supposed to be delivered about 2 weeks after. The warehouse sent contractors to deliver it but they are not supposed to go more than 4 flights of stairs and I live on a floor higher. Then they sent contractors a second time to deliver and could not bring it up. Very frustrating. Not 5 stars for the warehouse or the contractors they send. Bad communication. BUT Scott was great & brought the couch himself with James after the warehouse tried to deliver it a third time! They were very careful and kind and did it after hours to work around my schedule. I am so happy to have a couch! I highly recommend working with Scott. James was a rockstar and did the delivery after hours just for me! Thank you!!!
Shaun did great! When we were shopping for what we wanted he didn’t hover. Which is worth 5 stars alone in my book. He was also personable and efficient. We definitely would come back and work with him again.
I went to the Ashley Outlet to look for a living room suit before going to the actual Ashley store only to realize that the outlet prices are the same as the store prices ...but at any rate once at the store I was greeted by sales specialist Steve Hunley who helped me navigate the Ashley store experience and purchase what I needed..he was great however I don't quite agree with Ashley's sales tactics when comparing prices in store and on their website so that is the reason for the 3 star rating and I will not be purchasing anything else from Ashley..but should anyone else decide to shop there ask for Steve Hunley he is very knowledgeable and efficient.
After looking for a sofa in stores an online, we walked in Ashley and found the perfect downfilled sectional. Matt, our sales person, was terrific! He made buying furniture fun and easy. What an refreshing and pleasant experience.
I got 4 pieces of furniture and Virginia Adams helped facilitate and get me squared away. Really nice lady, highly recommend coming here and seeing what they’ve got. I’m sure all of the staff is just as pleasant!
Virginia was a great help in helping us find a new mattress for our home! Highly recommend her to help you find whatever you need!
Steve was a huge help. Assisted my wife & myself with purchasing furniture for our new home. Super patient, worked within in our price point, price matched online prices & got us what we need. Thanks Steve!
Great customer service with Matt. Very patient with my wife and I. Carried piece around the showroom to match colors. Back for second visit a year later and same great service!
Scott Einarsson was very knowledgeable, polite, and helpful.
Virginia did a great job of helping us find a couch! Great store, very friendly staff :)
I was looking for a small dining room table and a love seat because I am downsizing to move. I was a bit overwhelmed at first but Steve Hunsley came to my rescue. He was very friendly, polite and helpful. He knew exactly what I was looking for. Thank you Steve for your patience and understanding.
Virginia "Lynn" provided excellent customer service and information during my recent shopping experience at the Ashley Valley View store. I am SO excited about getting beautiful new furniture. Thank you Virginia!!
I am wondering if Shaun’s middle name is Merlin because when it comes furniture he is a wizard. You will find no one else as helpful and patient as Shaun. We will 100% return to see him again for our future furniture buying.
Steve Hunsley was really nice and knowledgeable. Found us exactly what we was looking for super fast right before closing. Definitely recommend him if you plan on shopping here.
We had a wonderful experience! Shaun Lane was our salesperson and he was exceptional. Not overbearing, helpful and got answers to all our questions. My son got his mattress, frame and dining room set. Thank you Shaun and Ashley furniture!
Chuck Dunbar did an excellent job helping us find the right kitchen table! He went above and beyond to check all styles, prices and delivery dates. He was very pleasant and knowledgeable. I would highly recommend going to this store! The atmosphere is welcoming, the selection is great and Chuck will go above and beyond to meet your needs. aka Louise
Darryl Jackson was exceptionally friendly and genuine, and helped us find the perfect couch for us!
Chuck was very very helpful helping our family pick out bedroom suites!
Christie is wonderful and so so helpful! She was so friendly and kind and I would definitely come back given this great experience!
The best part of furniture shopping was hands down Mr. Darryle Jackson. He not only displays phenomenal customer service, he’s also very knowledgeable and quite funny! Thank you for the best experience thus far Mr. Jackson, I certainly look forward to working with you again in the future!!!
Mr. Darryle Jackson was our salesman and I must say he was great, no pressure at all. He worked with us on helping pick out a new sectional sofa and made sure we got exactly what we wanted. We also decided to add in two patio chairs as well. Go see him and let him take care of you as well as he did us.
Christie Jones helped me and my family pick out and purchase of our furniture, she was a sweetheart. Thank you !!!
I have had amazing experiences here especially with Chuck!!! Definitely coming back!
Darryle Jackson is a great guy and helps way beyond furniture!
Ronnie Cox was very nice. Help me find exactly what I was looking for.
Always a pleasure working with caring knowledgeable associates. Matt's sales experience shows his expertise.
Good service is hard to find particularly a sincere sales associate. Recently while shopping for living room furniture I had visited all the other outlets before coming to Ashley's. Finding a balance between price and quality can sometimes be difficult, so meeting with sales associate Chuck, whose concern was helping me undertand true value versus cost was very helpful. Looking forward to making a purchase soon. I highly recommend you ask for Chuck when shopping for new furniture .
Professional and courteous service from Charles Dunbar. Made selections that my actual needs were. Didn't pressure sale. Loved it. Thank you Charles.
My salesman was DARRYL JACKSON,... was VERY HELPFUL and INFORMATIVE and VERY PERSONABLE, not PUSHY @ALL,...was able to HELP ME FIGURE OUT MY FURNITURE NEEDS for my NEW PLACE, both for NOW and the IMMEDIATE FUTURE,...
Came in to Ashley for kitchen furniture. Worked with Ronnie - he was great! Love the selection and stylenof furniture that Ashley has. Ronnie asked all the right questions to make sure that I got exactly what i needed! I will definitely be back!
Ronnie was very helpful in finding JUST the right couch. The Castano Jewel is super comfortable and we got it configured to fit the room. Ronnie also took the time to show us the color outside away from the florescent lights. I appreciated his attentiveness.
Good variety of furniture. Staff was very friendly (Darryl Jackson).
Darryle Jackson greeted us with warmth and seemed knowledgeable of the stores products
High quality furniture. Store employee Darryl Jackson very friendly and knowledgeable.
Ronnie is great !! Knew so much and was a huge help.
Great experience dealing with Darryle as our sales person. Very easy going, not pushy, and helped us with all of our questions. We will be returning!
Ronnie was my sales person. He was very friendly and never pressured me. He allwed me the space I needed to shop but was there to answer all my questions.
Ronnie was a wonderful salesman very knowledgeable
Matt Cortes took wonderful care of us. Would highly recommend him to anyone looking for furniture.
Ronnie was such a pleasure.
J.J. was so personable! I was greeted as soon as I walked in and all of my concerns were quickly addressed. I came in with my young child and she was very accommodating to that additional distraction. 10/10 will recommend
Matt Cortes was so helpful. He went out of his way to ensure we had options. It’s been a long time since I had a sales person who actually was interested in what we needed. Thanks Matt! It was a pleasure!
Matt Cortes was super today! He helped us make good decisions. No pressure! Just a good advisor and a terrific salesperson. Thank you, Matt , for your help.
JJ was our salesperson and she was friendly and very helpful. One of our pieces was damaged and they are bringing a new one to replace it. So overall I am happy with my experience.
Came in to browse furniture with my family worked to. Ronnie very knowledgeable and great to work with
Wonderful and friendly staff! Special shout to the salesman who helped us, Chuck Dunbar!
Had a great experience working with Ronnie. He was very knowledgeable and I will definitely be back to make a purchase soon.
Ronnie was great to work with and went above and beyond to be sure we got the best deal on our furniture set!
My family came in there last week. Ronnie was super yo work with..never felt pressured to buy and he was able to answer all of my questions!
Recently shopping for a new kitchen table and chairs. A gentleman by the name of Chuck Dunbar was extremely helpful. He was not pushy, but very helpful. We have not decided yet what we want, however if we do decide to buy from Ashley, we will buy from this gentleman.
Chuck Dunbar was especially helpful! I will definitely be back
Christie once again was amazing! She super helpful! I would highly recommand talking to christie!!!!
Steve Hunsley was very helpful in assisting me to find the right furniture to suit my needs and budget.
Steve was our sales representative and he was very understanding and helpful with finding what we wanted. This was our second time going to Ashley furniture in Roanoke and having Steve’s help. I’m so excited with our purchases and will be continuing shopping here for beautiful furniture!
Had a wonderful experience with Matt and his team. Would highly recommend Matt to have you style your home. He was very gracious and helpful.
We made a great choice in going with Ashley Furniture for our needs. Steve helped us pick out the perfect couch and made the process easy as can be, we couldn’t recommend him more!
We had a great experience at Ashley’s and bought a beautiful section couch with the help of Steve Hunsley, he was attentive and told us about all the options we had with customizing pieces. Would definitely shop here again!
Came into the store today to buy new furniture. Matt showed us many pieces and I loved two of them. We chose two. And could not be happier. If you need furniture please come into Ashley today and see Matt Cortes.
Great experience at Ashley Furniture today with Matt. Thanks for all your help.
Dawn was so helpful!!!
I love coming to Ashley furniture to shop it was a very pleasant experience and Matt was wonderful. He made me feel welcome and was very patient. Most importantly he gave us an awesome deal! I’ll definitely come back again.
Matt Cortes was very helpful and informative.
Such a good experience. Shaun was amazing and so incredibly helpful! I will be shopping here often 😌
Christie Jones was the nicest person! Thank You!
Christie was nice
Dawn was great!! made my experience smooth and easy
Had a wonderful experience at Ashley's great customer service and christie Jones was very helpful with my payment plan
Dawn Eanes was very helpful with the sale of my bed and very knowledgeable about how things worked with the entire process
My recent experience there with Christie was one of the best. Her patience with me was very appreciated! She answered all of my questions and was overall a huge help
Thanks so much Dawn for helping me find my forever couch. You rock!!
I love this furniture store! So much to choose from. Christie was super helpful and kind when I was looking for some accent pieces for my living room. Keep up the great customer service!
Dawn was a great help and help me find everything I needed
Dawn is so amazing! very kind.
I got helped by a very sweet young lady name christie. Thanks to her I will definitely be back
Christie and dawn in the office are amazing and hard working !!
Christie had amazing customer service and helped me find everything I needed
Wonderful service! Dawn helped me out and was very respectful and kind.
Ashley Furniture is a great place to shop for all rooms of your home. Dawn helped out tremendously and knew answers to all of our questions. When you stop in, make sure you ask for Dawn!
Had a great experience in this store and really enjoyed working with Christie she was very knowledgeable and dedicated. We appreciate you!
Had everything I was looking for and a very easy process thanks to Dawn Eanes. Thank you!
Shaun is very professional and a great salesman! I will definitely be coming back to work him on my next purchase.
Dawn Eanes is very good at her job! We enjoyed working with her and will work with her in the future too!
Ashley Furniture is a great place to look for that special piece you’ve been looking for. In the Roanoke store, Dawn Eanes is a great person to work with and she can help you find exactly what you are looking for…
Dawn helped me out at Ashley’s and was amazing! Definitely knew her stuff and was so kind and helpful! When you go, ask for Dawn :)
Matt was an amazing associate! I came in on a whim just to look without having my Ashley card info. He was very patient with me and walked me through getting my card activated. He was very knowledgeable and answered all my questions. If your looking at getting new furniture Matt is definitely the person to see!
dawn eanes does a wonderful job ! she is well deserving of any award !
I had an AMAZING experience with Ashley. Dawn is AMAZING and SO HELPFUL!! If you go to Ashley, please make sure you see Dawn!!!
Dawn is wonderful! She is so nice and so helpful!
Christie did an amazing job answering all of our questions. So friendly and knowledgeable!
Christie was great. Definitely made my experience better helping me find what I need!
Steve was great and helped us find what we needed at a great price.
I went with my husband to have a look around. There was a skinny lad with a nice mustache who helped us. I think his name was Sean? He was so friendly to us and that just made the experience all the better. He showed us multiple couches and although we didn't purchase yet, when we go back, we hope to work with him again.
Steve is very knowledgeable helped us find the furniture we needed at a great price.
Christie was super helpful and friendly over the phone. 10/10 : )
Darryl is awesome
Interacted with Mr. Darryl Jackson. He was very knowledgeable about the products and the price. He explained everything that I needed in detail. Me and my family had a wonderful experience with him. Good customer service and customer appreciation.
Shaun and Matt were awesome. They helped me find exactly what I was looking for and then something I didn’t even know I wanted until I saw it.
Matt and Shawn were both super helpful. They helped me find exactly what I was looking for. I’m super picky so they really put in some work! I’d definitely buy from them again.
Christie Jones went above and beyond handling my purchase. I dreaded buying furniture but her expertise and no pressure sales made the experience very enjoyable. I will definitely be back and she will be my salesperson.
Our salesperson was Darryll Jackson and he was the most helpful and considerate salesperson that me and the wife have dealt with. He went above and beyond in his job with us.
Must say Christie Jones is a great employee, very friendly and knowledgeable . Thanks 😊
Absolutely love the atmosphere at this store and Christie Jones was very helpful and had a great attitude. Would definitely recommend and look forward to doing business with this store again.
Christie was amazing at trying to help figure out what i really wanted and she was awesome with my daughter!!!
Christie and Shaun were amazing!
I purchased a couch and it was a pleasant experience overall. Christie in customer service was very friendly when getting my paperwork together to finish my purchase.
Christie Jones has got to be the sweetest person there. She did a great job taking care of us..
I shopped here and Christie was so helpful with everything!! She explained everything to me so well and had an amazing attitude! 100% best customer service ever! I would 100% come back.
Steve was great. He walked me through the store, asking questions to determine my style and showing me options that I would like. The best part was that I never felt any pressure to make a purchase. Eventually I found a great new sofa and bed and Steve even helped me find the best payment option. Go see Steve. :)
Great experience! Matt was incredibly knowledgeable about power recliners and had great energy while helping us come to our purchase decisions. He’s a great sales manager, would highly recommend his expertise if you are in the market for furniture.
Bought a new tempur-pedic mattress and it’s the best mattress I have ever slept on! Our salesman Matt was amazing and very knowledgeable and made it so easy to purchase. Thanks Matt!
I came to the store browsing many times and everyone I came into contact was so friendly. When I finally decided on what I wanted Steve Hunsley was so helpful and gave us all the information we needed to make our decision. Thank you Steve!
Steve Hunsley was a fantastic specialist to work with! He gave us great detail on the sectionals we were looking for, and made us feel well heard and appreciated!
Shawn (Shon) was a great help for getting us what we were looking for. We had seen a coffee table online that was PERFECT for what we wanted but none of the stores had it to look at, so he hunted all over their store to see if they had one we could see. Unfortunately, they did not but his effort did not go unappreciated. He also helped us pick out a new mattress as ours was nearly 10 years old and we wanted to use it in our spare room going forward. He helped us get the best one for our needs and budget, plus he worked with us when delivery turned out to be a barrier. Kudos to Shawn for being such a great help and continuing to keep me updated as the coffee table arrival date changes! Thank You!
Matt took time to show us around and answer all our questions. Then he did it all again the next day when I brought my husband my in to look too. Lol He was very helpful and friendly. We would definitely buy from him and this store again.
Steve took excellent care of us while we were shopping and made sure we got exactly what we needed at the best price.
Matt was very pleasant to work with! He’s very knowledgeable and has a fun personality, which I appreciate. I would definitely recommend him to help you find the perfect piece of furniture for your home.
Matt was very helpful and knowledgeable about items we were looking for. Ended up getting everything we wanted in one stop.
Steve was extremely helpful in finding the best deal for my furniture.
Cannot day enough good things about Shaun and Scott. Shaun was my salesman. He immediately made me feel comfortable as a shopper, wasn’t pushy and I knew he was offering me a good deal. Ashley was the first please that I looked for a couch so I left Shaun to continue shopping around a few other stores, but came back because of the superb customer service (and the deal)! I had some specifications - I was moving from Roanoke two weeks after placing my couch order and needed to pick up my couch on a certain day. Shaun made that happen and communicated with me throughout! Ran into a few issues when I unloaded the couch, and that’s where Scott stepped in, sending me needed extra supplies, texting me back immediately, and making sure my experience remained amazing. Run, don’t walk to get any furniture needs from Shaun and Scott at Ashley! Will sing them both praises all day long.
Steve Hunsley is a super nice guy and tremendously helpful. We enjoyed the experience. Thank you so much!
Steve Hunsley helped us with our mattress purchase and pricing, we received a military discount as well. We’ll definitely be returning and requesting his services again! Thank you for taking the time to review everything with us and running comparisons. Great job!
Matt was a great help through the process of purchasing our new sectional. He helped us find exactly what we were looking for.
Matt Cortes was a stellar rep for Ashley furniture. He made sure all questions were answered and was very patient with all of our questions. Matt also wasn’t about the hassle - he found out what we wanted, helped us find it, and kept moving. Wonderful experience! THANKS MATT!
Shaun Lane did an exceptional job of helping us with our furniture needs today. I really dread shopping for furniture, but he made it fun and easy. He was able to answer all our questions and anything he was unsure of he found the answers out for us. I'm excited for our new couch and recliners to be delivered. If you are shopping around for new furniture check out Ashley Furniture and make sure you ask for Shaun!! Also they have great warranty options!!
Steve Hunsley at Roanoke was such a great help. He helped me narrow down my choices to the furniture that would work best for me. I left the store feeling excited and confident in my purchase!
Steve Hunsley was our salesman and he was great! Friendly and knowledgeable.
Very helpful with what I needed help with, very fast and on top of what needed to be done, want the help you need? Ask for Steve. He helped me with all I needed.
If your looking for a great salesman ask for Steve Hunsley he is great help.
Steve was a very helpful, attentive and very professional Sales Representative . I would ask for him again for future purchases.
Steve was amazing!!! Helped us with everything we needed and was very informative. Would definitely shop here again with him.
We went to all the furniture stores in Roanoke and ended up coming back to the Valley View Ashley store to make our purchase. Our sales rep, Virginia, was extremely knowledgeable and friendly. She helped us get exactly what we wanted, gave us a good deal, and had everything ordered and done in a timely fashion! We are very pleased with the services at this store and cannot wait to receive our new furniture! Thanks Virginia!!!
Steve Hunsley was so helpful. Was ready to assist me as soon as I stepped in. Found exactly what I needed.
Great experience! We found everything we needed and and are more than happy walking out of the store. Steve was so helpful and professional! Next time we need something we know to come here and ask for him to get us! :)
My daughter and I had a great shopping experience with Steve Hunsley as our furniture specialist! He was very knowledgeable and was patient answering all of our questions.
I had a problem and Scott resolved it quickly! I appreciated his willingness to get me what I needed. Thank you Scott!
Matt Cortes was the most thoughtful sales person I've ever had. The selection in the store was phenomenal. Matt listened to what we needed, preferred and directed us to the best possible fit in a sectional. Very knowledgeable in furniture. Highly recommend!
Steve Hunsley was very helpful. Great recommendations and very knowledgeable of everything we were looking for. There was a great selection of dining room tables etc.
Steve Hunsley was very helpful and knowledgeable. Thank you Ashley for our new furniture.
We recently purchased a couch from this Ashley location after moving to the area. Steve Hunsley was our sales representative for both of our visits to the store and he did an excellent job helping us find the right piece! He kept in touch with both my fiancé and myself throughout the week with suggestions and time frames for ordering. When we found what we were looking for, the buying process was smooth and easy thanks to Steve. I highly recommend working with him and this Ashley location in Roanoke.
Lots of good styles and variety to choose from at very reasonable prices. Much better than that other “Grand” furniture store down the road that liked their product a lot more than we did. Sales was informative, low pressure, and willing to work with us once they knew what we were looking for.
This was a very disappointing experience, especially since this had to do with my youngest son's wedding gift. My wife and I decided to buy my son his very first bedroom set being married. It was decided to go to ashleys furniture around November 2021 with the expectancy to have the furniture ready by March 2022. Ashley's Representatives promised it was going to be ready. I paid everything until Feb. and at my last payment...TWO WEEKS BEFORE WEDDING...I was told the furniture "was in a ship" and it wouldnt be ready. I went down there and spoke to the manager and had a heated discussion where he said we would have to be charged a 20% restocking fee if we wanted our money back. "What restocking if the items were in a ship?????" I told them they had two weeks to get the furniture. A DAY LATER my son was called and an appointment was made for delivery. The ship story miraculously disappeared. SOUNDS GREAT RIGHT??? when the furniture got there the headboard was cracked. Now its either return with a 20% restocking ($600 completely lost) or work with the repair service (which is like pulling teeth) and takes forever
We had a great shopping experience when looking for a recliner. Our sales rep J.J. has the sweetest personality and pointed us in the right direction to find what we were looking for. Thanks so much for all your help!
We had the best time buying furniture at Ashley Homestore with J.J. When we entered the store she greeted us and we told her we wanted to browse alone and didn’t need to have a babysitter while we looked for different things that we went in there to purchase. She was nice and gave us the space that we needed and see checked back with us periodically to see if we had questions. When we were ready to purchase almost $7500.00 she was ready and very knowledgeable about the questions that we had. She is a wonderful asset to your company!! Thanks for such a wonderful furniture shopping experience with no pressure!! Will come back to see J.J. for all my furniture needs in the future. 😊 Tammy Royer and Michael Lotts
We worked with J.J. when we purchased bed and living room furniture from Ashley. She made our transaction as smooth as butter with zero sales pressure whatsoever. Due to recent supply-chain issues, we had a delay in getting all of our pieces, but as promised, J.J. kept us updated along the way with status texts. We appreciated her staying on top of the communication and we couldn't be happier with all of our furniture pieces!
Steve Hunsley was great. Not pushy at all and very knowledgeable. Went in looking for a new bed and this was the first store we stopped at. Went to several other stores after this one, but other stores quality really wasn't even close. Came back and purchased a bed from Steve. Definitely will be back.
Matt is amazing i had to visit 2x for my husband to help me make a decision and he was very helpful and patient!!!
Steve helped us during our visit and was great! He was very helpful, informative, and quick. Thank you steve!!
Shaun did an awesome job for us! So friendly and helpful. It was my daughter’s first purchase for her first apartment so we were grateful for his expertise!
Nice experience working with Steve Hunsley on the purchase of my new rocker recliner. Excellent customer service and very knowledgeable on merchandise.
We had the best shopping experience at Ashley's! J.J. greeted us and gave us space to look around. She was very attentive and helpful when we needed assistance with our purchase. We were very pleased with her and her personality. The fella's at the front were friendly, too. - The Davis Family
We walked in looking for a bed frame and walked out with the perfect one. They have a huge selection with multiple options. I recommend this location specifically for the staff, they are very nice and helpful. No following you around every corner trying to push you into a sale which is very nice. Shaun Lane made the whole process quick and painless and made sure we were happy the whole time. We will definitely be back for all our future furniture purchases!
Steve Hunsley was great to work with and very helpful in our shopping experience at Ashley we highly recommend this store all staff was very friendly !
Even though I didn't buy any furniture today I enjoyed my experience with Matt he was extremely helpful. Thanks Matt
Shawn was amazing! As soon as we walked into the store he greeted us warmly and helped with everything we needed!!!! He constantly checked in on us and also let us have time to look around ourselves. He made my mother and I’s experience 100 times better. I really appreciated his charisma.
Review for JJ! JJ was incredibly helpful and super fun to shop with! She helped us pick out the perfect couch!
Scott was my sales representative and I highly recommend him. Ordered a sofa back in October and the delivery time kept changing due to shipping issues across the country. He kept me updated and once the delivery day arrived and the sofa didn’t fit he helped me find another set that was more doable. He is very knowledgeable about the inventory and very friendly. Will definitely go back and ask for him if I need anything else.
Darryle Jackson was friendly and knowledgeable. He assisted me with obtaining all new furniture for my new home. His communication was great and he kept me updated on sales and products. Ask for Darryle for your next furniture purchase you won’t be disappointed!
Matt was very helpful, did not make us feel pressured at all was very considerate and knowledgeable
After going to multiple furniture stores and having no luck, came to Ashley last and finally found what we were looking for. We were lucky to have an extremely helpful salesperson help us named Shawn (If I spelled that incorrectly, I apologize). He greeted us as soon as we entered the store. He was very welcoming and informative. We loved that he gave us space and all the time we needed to browse (unlike some sales people who hover around you the whole time). He gave great advice on what colors to choose for a couch and helped my husband pick a tempur-pedic pillow out that actually helped him sleep better. Just all around a great salesperson. Thank you Shawn! We can’t wait till our new couch and love seat come in. We will definitely be future shoppers at this establishment.
Salesmen were very friendly and explained furniture in detail. Guys at the warehouse loaded all the furniture so we wouldn't have to make 2 trips and helped strapped it down so it wouldn't fall off the truck. Everyone was very friendly and I would definitely shop their for furniture in the future. I have also reccomended several others to shop their as well.
Scott went above and beyond getting my 95 year old Mother a lift recliner with heat and vibration.
Matt Cortes was amazing! We came in knowing we were going to buy a sectional and left with a mattress. He was also funny and easy going. Highly recommend asking for his help with all your furniture needs.
Matt Cortes was ours salesman, ask for him if you stop in. Matt was very knowledgeable about the mattresses and was able to get us a very nice deal, he also helped us with our sectional purchase. If in doubt ask for Matt, he won't steer you wrong. 🤙
Shaun Lane knew exactly where to point us when we told him we wanted a traditional kitchen table with a clean, modern look! He put us at ease with friendly conversation and an eagerness to make sure we felt satisfied with our big purchase! We have now had the table for a couple months, and we love it! We will definitely make future purchases again here. Thank you Shaun!
Scott at Ashley Furniture near valley view is the man. He helped us out to get a new cord for our chair that we bought from them awhile ago. He made things simple and easy! We will be going back there to buy any new furniture we need thanks to Scott!
Recently bought some couches and chairs. J.J. (Sales person) was very helpful and knowledgeable about the furniture and store policies. Not pushy but friendly and easy to talk to. Will definitely be back for coffee tables and accessories once I get a feel for the new furniture
Our family recently purchased a dining room set from Ashley. We were so very pleased with JJ and all the help that she gave us. We had visited multiple stores that day and had experienced some unnecessary, unfriendly customer service at a different store in town towards our boys, who were being very well-behaved. From the moment we came into Ashley, JJ treated our entire family with kindness and even went out of her way to interact with our children. She asked them questions, showed them the cool alligator leather chair and invited them to try the entertainment recliners with the cool lights all while assisting us with our questions about the furniture. We are very pleased with our furniture purchase and happy to give Ashley our business! We will be back!
My husband and I just purchased a sectional here, and JJ helped us out! She was a blast to work with! She is very down to earth, funny, patient, warm and welcoming. She will take the time to not only know what you are looking for, but will get to know you as a customer as well, which really seems to help her in her recommendations around the showroom. She did not pressure us into a sale and was extremely thorough in giving us her contact info. Not just a card, but had her written unavailability as well! After Grand treated us so poorly, as long as JJ is there, Ashley has a forever customer!
We recently bought furniture there and the attention from the person that help us (Steve) was very professional and always trying to help. We has very good experience
We purchased Sofa set and dinning set. Stephen was very helpful with our purchase and professional . He gave us great deal on our purchases. Definitely recommend seeing him for your shopping needs.
Steve and Scott were great to work with. Both were very professional and knowledgeable on their products. Highly recommend!!
Steve and Scott were great to work with, very professional and made everything as easy as it could be. Highly recommended!!
Kind and courteous. Matt Cortes was very helpful and made the experience great. Thanks!
My husband and I moved to the area back in May. We had one more bedroom to furnish. With the way the furniture market is going we knew we needed to visit Ashley’s. We worked with JJ, and she showed us everything she had in stock but also took the time to show us some of their most popular items. What a fun experience! We also learned she decorates the entire store, on her own, and during the holidays it was the talk of the town. Right now the front of the store is decorated so well and brings joy as soon as you walk through the door. We will be going back for whatever we need.
Went to a competing store and we wandered alone in a maze of nearly identical items… Ashley was a breath of fresh air. We loved the variety of styles and prices, the quality of the furniture seemed excellent, and JJ spent the better part of an hour with us even though we told her up front that we couldn’t buy anything that day. We’ve walked out of stores instead of buying from rude people in the past- our experience with JJ was the exact opposite of that, we stayed in the store because of how we were treated. My wife and I just moved to town and have an entire house to furnish, you have our business.
Matt the assistant sales manager was the best. No pressure and spent a lot of time with us going over our options and getting us the most for our money. Would definitely recommend his services to anyone looking to purchase new furniture.
I had a wonderful experience picking out furniture for our new place. Steve was very helpful and made the process pleasant and easy.
The employees was very helpful and. Nice.
I came into Ashley furniture to look for some furniture and Steve Hunsley was my in-store representative and did an absolutely wonderful job helping me find everything I needed.
Matt with Ashley Home Furniture Roanoke was very helpful, polite and easy to work with.. highly recommend going to this store for any furniture needs and ask for Matt.
JJ was a very nice and polite sales person. She took her time with us and helped us find what we needed. She was a very positive person. When I come back to buy your store again I would ask for JJ,she is an asset to your store.
Extraordinary service and Patience Thanks to Steve Hunsley for helping us figure out what we need to do. Steve we will return after the kitchen updates are done.
J.J. was wonderful to work with. She really listened to what we wanted in a dining room table and helped us find exactly what we needed. She was very friendly and made the experience great! Thank you!
Shaun was friendly, knowledgeable, and really, really, really, really helpful. Like, super helpful. Just moved to the area and he definitely made us feel heard and found the right furniture fit for us. Also, he made great recommendations for living in the area. THANKS SHAUN!
Shaun took great care of us! He found us the perfect couch at the perfect price. I highly recommend this store.
Steve Hunsley was great to work with especially in this time of supply chain delays. Ashley had great products and plenty available now or in near term. Steve helped navigate all this to get the furniture we wanted in a timely fashion!
My daughter and I came initially just to browse for a bedroom suite and experienced much more once we were approached by a fantastic sales associate by the name of Joyce Jenkins aka “JJ she was very helpful in all areas, she took her time to walk us through the store and gave us many details on the furniture my daughter was looking to purchase and furniture we we’re not purchasing I will definitely be shopping again at the Roanoke location just because of the superb customer service … and even if I am not going to purchase furniture just to stop by to say hello ! Her expertise decorating is amazing and catches the eye of a upscale shopper!! My name is Tonya Adkins and I know style when I see it!
Great experience Steve Hunsley was super helpful thanks again Steve!
My husband and I came here today to look for a new bedroom set and Matt helped us. He was very professional and understanding. He took time to listen to us and our needs today and we ended up purchasing a very nice set that we know we are going to be very happy with. I would highly recommend Ashley Furniture and come to see Matt!
Matt was great to work with and made the process quick and easy!
We went there with an idea of what we wanted and Steve H. was very helpful and great to work with! They honored the internet prices on the items we had picked out and answered all of our questions. Definitely recommend going to see Steve H. at Ashley's for your furniture needs!
Matt Cortes was great to work with! We visited every furniture store within a 100-mile radius. Our two day journey started at Ashley and ended with Ashley. So save time and just go to Ashley and ask for Matt. He really did make the experience much better.
Matt was very friendly and helpful. He made our shopping experience easy and fun! We will definitely use him for future purchases!
We were looking for a new bedroom set and was referred by a friend to ask for Steve Hunsley. He was a excellent salesman to help us with our new purchase. Thanks Steve
Steve Hunsley is great to work with, ask for him when you go.
Scott was great to work with. He helped me find exactly what I was shopping for. I had a great first experience shopping at Ashley.
Logan Moubray excellent service! Very knowledgeable! Took the time to go through the store to help us find what we wanted!
My wife Stephanie and I went furniture shopping at Ashley Home Store in Roanoke. We where shopping for a new couch and recliner. Matt Cortez our sales rep was very informative and patient with us finding exactly the setup that best suited our needs. We ended up finding a snuggler sectional and power recliner. Working with Matt was a very satisfying experience.
Had an excellent experience today!!! Thank you to Matt Cortes for having the patience of a saint with my indecisiveness during our visit! Can’t say enough good things about the customer service we received. It’s nice to know that there are people out there that still take pride in their job!
Had a great experience with J.J. She is very knowledgeable and was patient with our many questions and changes to our choices.
Darryle Jackson was our salesman today. We were shopping for a couch, he let us look around ourselves instead of following us around which is great. We will be back there for our next furniture purchase and will definitely ask for Darryle.
Logan Moubray was really good! He made me feel comfortable with what I was looking for and made the purchase seamless.
Matt was very helpful and got me the bedroom set of my dreams!
Darryl was a great help. We were looking for counter top stools for our new home and he was kind enough to let us buy some off the floor because there were none in stock.
Had the best help today from our sales rep JJ, absolutely love her! Will be asking for her help next time!
My sales associate, Virginia Adams was wonderful she really help us to find the furniture we needed. Virginia was not pushy in any way. I would highly recommend Virginia. Use her as your sales associate. You won't disappointed.
This was my first real furniture purchase and Logan made it so easy. He wasn't pushy at all and made it super easy and explained everything. He told me my best options for financing and payments and I really felt like he wasn't just trying to make a sale and take my money 10/10 would recommend Logan 👍🏻
Steve has always been so helpful throughout the years! I was even able to make my purchase over the phone. Super easy and fast, and I love my new furniture!
We went into the store just to visit and browse, but the salesperson, Matt Cortes, was so friendly and knowledgeable, we wound up buying a recliner! I will definitely go back in the near future, and when I do, I will be looking for Matt. Extraordinary customer service and no pressure.
Went to the store very confused on what I was going to buy in particular, I got assisted by an employee named Matt, and I was able to leave the store happy with what I ended up getting.
We went to just look around and ended up buying a recliner to replace the one we have. The sales person that helped us was Matt and if it wasn't for the great customer service we received, we would not have bought it. Thanks for the great service.
Zack was great and so helpful in helping us find what we need.
Just bought brand new furniture for my first house and it looks amazing. I got to give a very big thank you to Matt for helping me. The service he provided was very helpful. I’m definitely coming back when I need more furniture.
J.J. Was a great help showing me exactly what I was looking for and she was excellent sales rep I recommend to talk with her
Just worked with Steve Hunsley at the Roanoke location. What a positive experience! Steve had just what I was looking for and at the best price!
Steve and Matt worked out a price that we could work with, so we bought 2 pieces.
Logan Moubray was helpful and knowledgeable plus a lot of fun!
We love Ashley’s and have been back several times for additional furniture! Great environment and wonderful staff. Ask for Logan Moubray he’s the best!
Logan is awesome!
Mr. Darryle Jackson was very knowledgeable and pleasant in helping me find a new desk for my home office. He’s a great professional to work with and I am very pleased with the quality of my purchase!
Steve Hunsley was very knowledgeable and kind. You’re in good hands.
Steve Hunsley was very helpful and easy to deal with
Matt’s the best at working with indecisive people aka my dad!
Logan Moubray was our specialist today. He was a huge help, and our loveseat was in stock! We are very happy with our purchase!
On a whim walked in to Valley View's location of Ashley Homestore. Checking to see if they carry sleep sofas; I was met by Logan Moubray as I walked though the doors who led me to the one model he felt sure may still be in stock. It was, we worked out details. I purchased...easy and Logan was very pleasant to do business with! Thanks Ashley Homestore
Every time I shop at Ashley, I am not disappointed. The sales rep that helped me on my most recent trip was JJ, and it was clear to me that she cared most about me finding the perfect piece that I needed. I really like this store.
Purchased sofa set and tempur-pedic mattress, all items were in stock and helpful assistance with Logan. Highly recommend him for all furniture needs!!
Purchased a sofa and love seat and a Tempur-Pedic mattress, all items were in stock and ready for delivery. Logan Moubray helped us make our purchase and was knowledgeable on all the items he showed us. A great buying experience.
Steve was very helpful while I was shopping for furniture for my first apartment. He helped me make sure that everything would arrive on time and ensure that the delivery process would be as easy as possible!
We searched everywhere for a sectional sofa for a normal-sized house. Everywhere we went sectionals were massive, overstuffed, and discernibly 1980s in style. We had an Ashley sofa we loved so we popped in the store and lo and behold there were 4 different sectionals all very modern, and suited for a mid-sized craftsman house. Logan was our sales associate and he hooked us up with the perfect option. He did not hard sell, he let us take our time and he was funny AF. I highly recommend the service at Ashley and the quality of the product. Oh they do also have furniture for McMansions
Logan Moubray was our salesman who did an awesome job.
We went to several places to look at furniture. After explaining to Logan what we were looking for, he knew exactly what to show us. We ended up getting this beautiful set, sofa and 2 chairs and we LOVE it. Thank you Logan. We will see you again.
Logan Moubray helped us pick out a couch for our first home and he couldn’t have made it easier! He was responsive and helped us find the best deal! Thank you, Logan!
Anytime I need furniture for my home, I go to Ashley Furniture and see Logan Moubray. He always helps me understand more about my options with his extensive product knowledge and when thats not enough he slams me with a killer deal that gives me no choice but to pull out the credit card and swipe. Thanks for your excellent service.
Went to Ashey furniture for a complete bedroom suit and Logan was wonderful to work with. Highly recommended if you are looking for something new for the home
Logan was a champ putting up with me being so indecisive and helping me find exactly what we needed for our new home. We have bought from Ashley before and still have our bedroom set from almost 10 years ago holding strong! The customer service has always been great and Logan even helped me make another purchase today over the phone so I didn’t have to come in. Thanks again to Logan and Ashley for my beautiful new home furnishings!!!
I have recently purchased a living room set and a dining set and both times Logan Moubray at the Roanoke VA store went above and beyond to assist me. Very pleased with the furniture and the excellent customer service. Will purchase again and will recommend to friends and family who might be looking for furniture.
I definitely had a 5 star service with Ashley's Home store because of the great service of Logan Maubrey He was very informative and helpful in every way!!!
Logan was the absolute best! He got us a great deal and it was even delivered weeks before we thought it would be! We will be back for sure.
I cannot say enough good things about Logan Moubray from the Roanoke Ashley's!! We bought literally an entire house worth of furniture from him and he made the whole process easy! Not only did he setup the order, getting us the best prices possible, he followed it through every step of the way and made sure everything was received, delivered, and setup. The few missteps in delivery were corrected quickly and efficiently. We will definitely be returning to him for any future furniture needs. Thanks Logan!
Beyond excited with our new dining room table! Logan Moubray helped us not only settle on the perfect table, but immediately sent someone to help us adjust a door on our buffet that wasn’t quite perfect. Excellent Customer Service and quality product!
We bought bedroom and living room furniture from Logan at the Roanoke store and we’re very satisfied. He had a lot of patience with us and worked hard to get the best financing and pricing possible. Everything he promised came true!
My experience at Ashley Furniture at Valley View Mall has been nothing short of great! Logan Moubray has not only taken great care of us but also the clients that I send his way. Being in Real Estate it’s nice to be able to refer clients and know that they will be taken care of.
My husband and I went to Schewel's as our first stop in shopping for bedroom furniture. We walked around the store for about 20 minutes and passed by 8 diff. employees (3 of them twice) and NOBODY spoke and asked us if they could help us. We were disappointed to say the least! Next, we went to Ashley! We were immediately met by Logan and he wanted to know what questions we had and what we were shopping for today! Logan and Scott (Sales Manager) were so awesome and spent as much time as we needed with us! We are very happy customers and look forward to our amazing new bedroom furniture soon!
I recently worked with J.J. to purchase some new furniture and it was a great experience! She was very helpful and a lot of fun. Would definitely recommend working with her!!
Matt was very helpful in finding the right mattress for me.
I went in looking for a bedroom suit for a teenage girl. Logan Moubray showed me several different bedroom suits that were beautiful. I brought my daughter and mom in a few days later and we purchased one of the suggested bedroom suits, it was quick process. Logan was a pleasure to work with.
Have bought a lot furniture in the past year and Logan Moubray was our salesman and he was great. Really helped us out alot.
I always had a good experience shopping at Ashley, my all time sales rep Logan Moubray is the best, very friendly and funny and I been doing business with him since he qas worked with another company then when I heard that he's work for Ashley then I starting shopping there. Just purchased a sectional there last black Friday, very comfortable and a beautiful.
Our associate at the Valley View location ; Logan Moubray was excellent! Very friendly and helpful and able to answer all our questions! He was there for us at all time without breathing over our shoulders which I were 💯 percent grateful for! He himself is a 5 star’
We purchase a new bedroom suite from Ashley recently, we were helped by Logan Moubray. He was very nice to deal with, practical and not pushy. We actually visited the store twice and made sure to go to him the second time, when we made the purchase. We would recommend Logan for any of your furniture purchases.
I tend to find myself visiting Ashley HomeStore on an annual bases and when I go, I can count on Logan Moubray to help me with my purchase. He's extremely attentive to my needs and always goes above and beyond to help me find what I'm looking for. Thank you Logan for all your help over the years.
Logan Moubray helped us purchase our couch. Very pleasant experience and honest approach to establishing our needs. Thanks!
Very pleased with my experience at Ashley. Logan Moubray was extremely helpful.
LOGAN greeted us immediately and was very knowledgeable about the living room furniture we are wanting to purchase with our tax return money in the new year. I was up front that we were not there to buy that day and he was very respectful of that. WE WILL ONLY BUY FROM HIM!
Purchased a mattress from the Roanoke, Va location from a gentleman named Logan Moubray. And I tell you what it’s the most comfortable mattress I have ever laid on. Not to mention the excellent customer service from Logan. He helped me pick out the mattress that best fits my needs and price range. If anyone is reading this and needs a mattress make sure you go see Logan ASAP!!!
Sanasha was wonderful to work with! She spent hours trying to find me exactly what I needed.
Very easy process of buying furniture from entire team! Logan Moubray was especially great and very responsive to ALL OF OUR MANY questions and updates on shipping! Couldn’t ask for better customer service!
Sanasha did a fantastic job in helping us figure out the best sofa for the commercial space. She helped with design and went above and beyond to help us get the furniture before a certain time.
Just bought a new sectional couch. Logan M was great. I gave him specifics of what I was looking for and he took me straight to it. Bought it that day! Thank you
We worked with Logan at the Roanoke Virginia location. We had just relocated from another state and needed quite a bit of furniture. Logan was top notch, so friendly and helpful and did a great job working with us and seeing our needs were met. I will be going to Logan first for my furniture needs on the future.
I had great customer service from Sanasha Journett. Made me feel comfortable to shop
Logan was very attentive and helpful when I was buying way to much furniture
We just moved after being in the same home for 19 years. We needed several pieces of furniture and Logan Moubray at Ashley Homestore in Roanoke, VA patiently answered all of our questions and made excellent suggestions. He helped us find exactly what we needed! Logan made the process easy and efficient. Anytime we need furniture or decor, we will be returning to Ashley and asking for Logan!
Joyce Jenkins with Ashley's in Roanoke has been our sales rep for years and has always gone above and beyond to accommodate our needs. We have furnished much of our home with Ashley's furniture, the latest being a new mattress and JJ once again was very helpful! Highly recommended her and Ashley Homestore if you are in the market for new furniture...etc!!
Very impressed with selection and with salesperson, JJ! JJ was extremely patient with me as I waffled back and forth, changing my mind numerous times!! She worked with store personnel to get me expedited delivery , which I urgently needed! I came away a very satisfied customer.
I was in a bind and needed a bed in a hurry and with everything that has been going on I wasn't having any luck until I went to Ashley's Homestore and Matt helped me find the perfect bed that was available quickly. He then helped me find an awesome living room set that fit my taste and needs. Whenever I need new furniture I am going to go to Ashley's and asked for Matt Cortes. He was friendly, funny, fun to be around, knew his job inside and out was patient and kind and made my shopping experience all the better and easier to deal with since I'm pregnant. I had an amazing experience.
Sanasha gives great customer service. Her skills and knowledge on products is amazing! Will be shopping with her again soon. Sanasha gets a 10/10 from me !!!!
I would like to say that I was lucky enough to win a mattress and 2 pillows on a promotion they were doing. I had the pleasure of working with Steve as I didn’t need a mattress I ask to exchange it for a sofa of same value, Steve was happy to ask his manager Scott who said no. Steve was so apologetic I decided to buy the sofa and ask if I could apply the difference from the lower priced mattress to the sofa, again Steve asked Scott who answered no! This is the short version of many options that was asked and declined by Scott. That being said I would deal with Steve again as I have been in customer service for 30 plus years and it has been my experience that a happy customer is a returning customer something Steve seemed to possess and something the young Scott still has to learn! So the 5 stars are for Steve,
Matt Cortes handled my parents purchase with a great deal of patience while they made their decision. He was courteous and had a sense of humor. Matt was juggling several customers at once but answered our questions and kept in contact with us as we moved through the store.
Shopping for a platform bed for a guest room. Steve Humley was a great help in finding what we wanted with keeping cost in mind for us. Extremely knowledgeable with the products they offer. Ask for Steve when you come in.
My experience at Ashley was excellent. I worked with Steve Hunsley, from start to finish he exceeded all expectations. Definitely will be purchasing more furniture from him in the future.
Matt was fantastic. He was helpful without hovering. We purchased two bedroom sets today that we look forward to getting soon. Matt helped every step of the way.
Matt Cortes was very helpful!
Positive buying experience. Very friendly staff.
All their Furniture is on backorder for 5 or 6 months what a waste of time
I had a good, confident, and informative visit. The salesperson Joyce Jenkins was friendly and very conversational. She showed us around and discuss the functionality of the items we were interested in. Thanks Joyce.
Only one floor staff member approached me after 30 minutes in the store. Another hovered around like I was stealing something. Spending the energy on my appearance rather than making a if not for "JJ" I would have walked out and went across the street to Grand Home Furnishings. " JJ"was great. Going into a store for Furnishings and not being recognized as a buyer is important to me. Shame on the representatives for judging a book by its cover. In today's world those who evolve will stand out .
I had such a great experience at Ashley’s Furniture, JJ was a delight she helped me find the perfect couch! She’s awesome!
I am shopping for recliners for my 98 year old mom. Found two with controls in top of the arm which will be much easier for Mum to find the buttons. The sales rep was not pushy at all and was very pleasant and knowledgeable. After telling him what I was looking for he showed me several and didn't push for immediate sale like the rep at Grand did 30 minutes prior. I'm going to take my mum over this week to test drive both models and pick which she likes best. Also, all the furniture is Ashley brand so there's no 55 week wait like at Grand.
Matt Cortes, Assistant Sales Manager, was great! We knew what we were looking for to an extent, but Matt asked all the right questions to really help us find the best quality bedroom set for our budget. He was knowledgeable and professional, but we could joke with him which made the experience fun and not a chore! Thanks Matt for helping us find furniture that wasn’t too “chunky” for our space!!
Called earlier to see if a certain living room set was available. Spoke to Matt who was more than welcome to check. Came into the store an hour later. Matt put up with my kids and my indecisiveness the whole time to help me figure out what best for our family. He was friendly and never made us feel rushed!
Matt Cortes helped me at Ashley Furniture. He made the process extremely easy and quick. I highly recommend asking for him for any furniture needs!
This is the 3rd time we have purchased from Ashley and will be the last time. We purchased a sofa and loveseat for our daughter and son-in-law as they were moving into a new home. We knew it could take between 8-12 weeks. After being told every other week after the 12 weeks that the sofa would be in that week and then it wasn't, it was available. Because we had to wait, the sales rep threw in "free delivery" - little did we know it was only to the porch and not into the home. Almost 19 weeks after ordering, the items were delivered. My son and I were there with my grandson when delivered and could not get the sofa into the home . The items were delivered on a Friday - once my daughter returned home on Sunday and saw both pieces in the home - she decided it was too much in their living room and contacted Ashley. Spoke with Scott, the manager, to request she exchange the loveseat for the chair. Scott stated he would have to speak with his comptroller and would call back. He did not call back that evening nor the next day. I called Scott as the account was in my name and asked what they could do. He stated nothing. There would be a 20% re-stocking fee because it was not new furniture and the chair was $899 (as much as the loveseat). They would not even pick up the loveseat much less do anything else. My daughter waited from June 29th until November 5th for her furniture and then they did nothing to make her happy once the furniture arrived. Terrible customer service for return customers who have previously purchased a sectional and sofa from Ashley - this particular store. We will keep the loveseat and sell it outright and we will never purchase from them again. Grand will get our business because they have fantastic customer service and want repeat customers.
We were looking for a bedroom set for our guest bedroom. Joyce did a great job showing us all the beautiful options & we went home with the perfect one! Thanks for the excellent customer service! We can’t wait for it to arrive and for our guests to enjoy!!
Rinkie was super knowledgeable about all pieces on display. We really appreciated the time she spent helping us pick out our new sofa.
If you are looking for furniture and want an excellent experience, ask for Matt! He has wonderful personality, is knowledgeable, and very attentive without being pushy. Thanks Matt, you made our furniture shopping experience less stressful, nice job!!!!
Matthew it was such a pleasure working with you!!! THANKS SO MUCH!!!!!
Joyce Jenkins was an excellent salesperson that was very helpful in assisting in the purchase of my dining room chairs!!
Steve Hunsley is an outstanding salesman, he listened and found exactly what I was looking for. With the help of Manager Scott we also were able to get an AWESOME deal and purchased more than expected. Ashley furniture in the Noke is where it’s at!!!
Thank you to J.J. at the Roanoke store for fabulous customer service. This afternoon my husband and I were looking for a "Man" Chair! We found a handsome FlexSteel leather chair with exactly what he wanted-- full adjustments including lumbar control. An added bonus was a built-in USB outlet. J.J. gave us good advice (I was a commercial designer for over 20 years) and I appreciate her personal level of attention. We hauled the "Man" chair home on our trailer and it sits in a prominent position in our living room awaiting the next UVA football game!!!
Matt Cortes at the Ashley furniture in Roanoke VA was very accommodating when we were looking for a fashion forward sectionals at a affordable price. There were many samples to choose from. Due to the shipping backup we had to wait 8-10 weeks for delivery just like other furniture stores. Just was very excited for my new sectional. As for as Matt he was a great salesman with a good sense of humor. Thanks.
J.J was amazing with helping me find everything I needed. Extremely nice and has the best advice while looking at the different options.
Steve H was super helpful and made the experience so quick! Really pleased with our experience here.
We were able to find a chair to fit perfectly in our new apartment. Steve H. was extremely helpful throughout our shopping experience
JJ was amazing. She helped us with sizes and what would fit in our area. She made sure we knew all of our options, so we could make the best choice
JJ was very friendly and knowledgeable while helping my husband and I find a sectional couch.
JJ (Joyce Jenkins) is a breath of fresh air! We have worked with her multiple times to help us furnish our business. She is knowledgeable, extremely helpful, kind, understanding and we just love her! Thank you JJ for helping our business and for making a stressful shopping experience easy, productive and streamlined! If you want a wonderful furniture shopping experience for your home, office or business go no further than Ashley in Roanoke and ask for JJ!!!
Great experience at Ashley in Roanoke, VA. Joyce Jenkins (JJ) was great in helping us pick out our new sectional. She was very attentive and willing to help in any way possible. She even texted me updates about the arrival of my new couch! Will definitely be back to see her again!
Matt was awesome! His enthusiasm and attitude really made my experience great. He listened to what I wanted and helped find the best furniture!
Matt helped us with finding the perfect sectional and we couldn't be happier with it!
Our service was wonderful. Steve Hunsley worked with us from the time entered the store until we left. He was pleasant and went above and beyond to answer our questions. If you are ever in need of home furniture, visit this store and ask for Steve.
Steve was great. Very helpful and friendly.
JJ was professional and very helpful with a purchase of our sofa and loveseat. We’d recommend the store as well as JJ two other customers in the market for furniture.
From the moment we walked into Ashley we knew that JJ (Joyce Jenkins) had our best interests at heart! She was quick to understand what we were looking for and knowledgeable of the furniture available to meet our needs. JJ’s outgoing and kind demeanor made our experience seamless from start to finish. Go to Ashley and ask for JJ!
Working with Matt was a pleasure. He was very informative and professional. I will return to Ashley and will recommend the store to friends. Thanks, Shirl Lamanca
Friday we visited the Ashley Home Store in Roanoke looking to buy a mattress. J.J. (Joyce Jenkins) was the person who greeted and helped us. She did a wonderful job of explaining the types of mattresses and helping us to quickly and exactly the type we were looking for at the right price for us. It was actually an enjoyable and pleasant visit. We went to Ashley’s hoping to find the right mattress and came away with that and a new friend, also. Many thanks, J.J.!
I came in a few weeks ago to buy a couch, but took a little time to think on it. The salesman Logan Moubray was very helpful both times! Each time he was very helpful and answered any question I had.
Matt is wonderful. Full of spunk and energy. Very friendly and good disposition. No pressure just directed us to where the item was and let us pick the one we liked. Payment plans discussed and credit check done in a very timely matter. No hassle. Check him out at Ashley’s furniture!
My wife and I shop your store often . Most recently we stop to look for a new kitchen island . we were greeted by sales associate JJ( Joyce Jenkins). We explained what were looking for. . Jj wrnt out of her way to mske sure ours needs were met and to get us the best prove possible. Thank u JJ great job. Ray & Carolyn Smith.... We came back in Feb, 2022 and purchased a new dinning room set. JJ again gave great service helping us get the best deal possible. Thanks JJ for all your help. I would recommend Ashley and JJ to everyone....
I have talked about Homemaker’s Furniture next to Ashley Homestore for years on my morning radio show, and for good reason. We buy LOTS of furniture from Homemakers. Steve Hunsley is our goto guy. You will not be disappointed with his professionalism and knowledge. Please be sure to tell Steve I sent you in. Brett Sharp
Go see Steve Hunsley! He is always so friendly and willing to help us find what we need!
Rinkie was so awesome and patient in helping us find our new dining set;)
Stopped in looking for a buffet to ber used as a bar. Joyce (JJ) met us at the door and walked us around. So friendly and helpful. She found us exactly what we were looking for but I could not get it in time. I felt horrible like I had wasted her time but you would never tell from her demeanor....just as friendly and bubbly as when we walked in. We will definitely come back because of this type of customer service. Thanks JJ!
Spent some time at Ashley buying a couch. Matt, our sales rep, was super to work with! Great attitude, great sense of humor and even allowed the Wifey to mess up the throw pillows on every couch she tested out! The most surprising thing about visiting Ashley Furniture was that we actually found what we were looking for after checking Grand and Schewels 1st!
Matt was wonderful to work with and when I come back I can’t wait to work with him again. If you want someone who is willing to listen then he’s your guy. Not one time did I feel rushed!! I highly suggest working with him for all your furniture needs!!!
Matt Cortes was an absolute delight to work with. He took the time to understand the vision I had in mind and helped me make that vision a reality!! If you’re coming to Ashley make sure you ask for Matt!!!!
Awesome help. Not pushy. Steve Hunsley was extremely helpful and kind
Everyone was so nice and helpful especially the salesman Steve and the manager Scott. Left with furniture and a good experience would recommend.
Darryle Jackson was great
Matt Cortes, the assistant store manager, was excellent at this store! He helped us narrow down our search for a good quality bed in a style we liked. He was attentive and friendly without being overbearing as you often find in furniture stores. We weren't expecting to buy anything that day but ended up loving one bed and purchasing went quickly and seamlessly! This is our second purchase at this location and beats buying from online by a long shot. Definitely will come back in the future!
Matt was terrific. Very helpful, funny and knowledgeable. I would shop here again because of Matt
Steven Hunsley was great , he was very knowledgeable and help me get situated with what I wanted
Love this place. We walked in and immediately started looking for the furniture that we wanted. Nobody approached us and we were able to walk around without being harassed. An employee walked up to us and asked if anyone was helping us, we said no, and he said he would help. He then said he needed to do something and would be back. At which time he never returned….however Matt Cortes was working with another couple at the display beside ours. I asked for his assistance, and he jumped right in to assist. Unlike the other person who said they would be back and never returned. Matt was courteous, friendly, and very knowledgeable about the modular couch in which we were looking. Matt had other responsibilities, and would step away, but always came back immediately to assist. We are extremely happy with the modular couch that we purchased and happy that Matt was there to answer our question. Thanks so much Matt.
I want to express my complete gratitude towards JJ and Alex, I came in with a new finance company in which they were unfamiliar, they went above and beyond to help find a way to get it done! JJ I will be back!
Matt is a great and made our shopping experience perfeci
Matt is great! Very patient! He found everything I needed and he is now my go to furniture person!
Joyce Jenkins provided excellent customer service. Looking forward to future deals with her.
JJ was my sales associate. She was very attentive while also allowing me to see everything by myself which I appreciated. "Before-purchasing" experience was great. Currently waiting on updates regarding my furniture.
Matt was wonderful to work with! So personable and helpful. Very knowledgeable and helped me find exactly what I was looking for.
My wife and I have dealt with Ashley Furniture over the years. So it was time for a new couch and the team at Ashley Roanoke was wonderful. We have always dealt with Logan but the extra care and attention we got from Steve and Scott while we were shopping was terrific. They answered questions and gave us all of the help we could have wished for. 5 star rating for sure.
I purchased a desk and I love it!!! The salesperson, Joyce Jenkins (JJ), in the Roanoke store is top-notch. I was looking to create a writers nook in a small space in an apartment. She found a desk that fit perfectly. Her sunny disposition made the experience enjoyable. I also ordered a dresser and JJ has kept me updated with delivery information. I will request JJ on future purchases.
Steve Hunsley was very patient and took time to discuss every furniture piece we looked at along with providing information and pricing on the items.
Matt was absolutely amazing!!! He made my purchase so easy and explained everything exactly how I had hoped. I cannot wait to see my furniture all set up!
My family and I went into Ashley HomeStore this past Labor Day to look for a entertainment center/fireplace for our living room. We were helped by the Assistant Manager, Matt. He brought our attention to several different options and asked questions to narrow down what we might be interested in. After looking at several options in the kiosk, Matt was able to help us find the right one for us, all while displaying patience and a friendly demeanor. My wife and I would definitely recommend Ashley HomeStore to anyone!
I greatly appreciate Steve kind and calm demeanor. Along with his straight honest approach. He was sure to check that we had not been approached by any other associates.
Steve Huntley is the man.
I am so pleased with the customer Service my husband and I have been provided at Ashley home furniture in Roanoke by Joyce Jenkins(JJ to us)❤️. She was attentive to what we need for our custom built home, and followed up with us, and even stayed later one night to help us when our 2 rambunctious sons were with us. She is also very knowledgeable about what they offer, and is helping us get exactly what we want for the best price and quality and customer care. Because of her we are purchasing earlier and getting our furniture delivered white glove delivery and held for us until we move in our new home ideally in January!
I bought a living room suit from Steve Hunsley. He was very knowledgeable and helpful. I would highly recommend Ashley Home Store and Steve. In fact this is the second time I have purchased furniture from them. Thanks for all your help Steve.
Matt Cortez is the best! He was so nice to work with. He called me right back, was waiting for me at the store & felt like I had known him for years! Highly recommend! Thanks Matt
I called to check on the arrival of my furniture and spoke to Dawn in customer service. She was very knowledgeable and helpful.
I was in need of a new dresser and I had been to several other furniture stores (Grand and VA Market) and no one gave me any feeling like they were there to help me buy something, rather they were there to make money off of me. ( Not cool! ) That’s where Dawn Eanes came in! She sat me down and asked what I was looking for, what my budget was, and asked questions about me! It felt like i was at a friends house! There was no stress. If you want the best service you could ever imagine. Ask for Dawn Eanes!
I was in about a week ago looking for a new living room set, and Dawn Eanes was there to help guide me and my wife through the process. She took the time and had the patience to listen to us and get us what we wanted in the budget we needed. If you are looking for any furnishing related help. Look no further than Dawn Eanes.
Thanks to Dawn for her great customer service! Will be back soon!
We went to Ashley looking for a new couch and walked out knowing we got a great deal and a couch we loved. The service was awesome, and Dawn Eanes did a great job making sure we were happy and taken care of. In a few months when we start shopping for new bedroom furniture, I know exactly who to go to!
Good experience with my dining table but Dawn Eanes made our experience more special with her attitude, smile and expertise. She was great!! Thank you Dawn! We will return.
Enjoyed working with Steve Hunsley, he was very helpful and got us in and out very quickly. Will be back if I ever needed another piece of furniture!
Thanks to Steve Hunsley for helping us find the dresser drawer that we needed and for making the process easy and stress free.
I really love this store plenty of choices of good furnitures. Also as soon as we walked in Steve Hunsley was right there to happily assists us. Good service and fast transactions. Will definitely buy from here again.
Today, I came into Ashley's Home Store frustrated because most places I had visited, the length of wait time for furniture to be delivered was months! Thanks to Steve Hunsley we were able to find a very nice and comfortable living room ensemble to be delivered within a week. We are grateful for Steve's patience and kindness, so please stop by and ask for him personally, you won't be disappointed.
Steve Hunsley was very helpful and knowledgeable of what was in the store and he made sure we knew what was available and what we had to wait on. He made it all come together for us… Really good salesman
Steve Hunsley deserves 5 star rating in every category
Steve did a great job helping find a table!
Steve Hunsley was very helpful and knowledgeable. He understood what we wanted and didn't try to sell us stuff we weren't interested in. Would work with him agsin.
Steve Hunsley was a pleasure to shop with! Very helpful with shipment times too!
Steve Hunsley was very helpful without being pushy (the perfect salesman), he answered all of our questions!
Steve Hunsley was great. Found us exactly what we were looking for, didn't push us into things we didn't want.
Such a great experience! We really enjoyed working with our salesman, Matt. We were in-and-out in a breeze. Matt was kind and informative and helped us find exactly what we were looking for.
Great experience. Recommend working with Matt. He was professional, friendly, and helped my fiancé and I find the perfect couch!
I bought a rug from the and the lady was amazing I’m definitely coming back and the handsome man carried my rug to my car better service couldn’t have been asked for and the prices are amazing
Is this address correct?? Google maps took me to the chik fila next to Walmart on valley view Blvd
We had a great experience. Steve Hunsley was very helpful during our visit
Steve Hunsley was very helpful while I was looking for a new couch. I have all of the information needed. He’s very knowledgeable and polite!
Steve helped my daughter furnish her home and our guest room. He is friendly and knowledgeable. We will continue to use Steve and Ashley Furniture Roanoke in the future.
Steve Hunsley was such a joy to work with during our shopping experience at Ashley Furniture! He listened and had patience with us as we browsed the store. I highly recommend Steve for your furniture needs!! Thanks again, we’ll be back for sure!
Steve Huntley was a pleasure to work with. Very informative and helpful during our purchasing process. I highly recommend Steve for the best customer service!!
Steve was wonderfully helpful and upfront about pricing, when delivery will be, and also very courteous. Definitely go back when need more furniture and ask for him as salesperson.
Steve Hunsley did a good job helping us make our purchase. Seems to be a nice guy.
Steve Hunsley- Visited store twice looking for lamps. Steve was very helpful with items on the floor plus opportunities to order. Excellent service and very knowledgeable.
Steve Hunsley @ Ashley is fantastic! I took my mother-in-law to purchase a new mattress. Steve, was caring, professional, patient, respectful and very knowledgeable. He strikes that rare balance between educating you on available products, and anticipating your needs without making you feel pressured to buy above what you can afford. Because of the exceptional service by Steve, my wife and I made additional purchases the next day. Come see Steve @ Ahsley and enjoy your shopping experience.
On two occasions, I have had a great experience with Steve Hunsley. He doesn't pressure or persuade one to settle. His focus is about the customer not just temporarily, but longterm. It is the one reason that I am a returning customer at Ashley's.
Great service. Steve Hunsley did a wonderful job. Found exactly what we needed right away. Highly recommend him and this store.
Steve Hunsley greeted us right off at the door. Listened to our wants and concerns and helped us tremendously. We got exactly what we wanted and we are quite happy with our experience and purchase.
Great experience. Fast, efficient, & friendly.
Steve was great
Steve was great helping us with what we wanted! I came in already having had browsed online and I knew what I was looking for. He was able to make sure we were price matched and received the best deal for the sectional I was purchasing. He made the process very easy and simple! Can’t wait to get our new couch!!
Steve Hinsley was great and helped us out with our every question and concern.
Steve Hunsley was awesome. Great help and info
My husband and I had a wonderful experience! We spoke with Matt, and while they didn't have what we wanted on the floor, he showed us some great options online. He made sure to show us pieces that matched our color preference and asked about our other needs. Thanks, Matt!!
Thanks to Steve and Scott for all the help. They were always nice and super helpfull.
Had a great experience at Ashley Homestore Roanoke. Steve Hunsley helped us out was very patient with my family and I throughout the entire process. I would highly recommend Steve and the team at Ashley, very happy with our experience!
My wife and I had a fantastic experience buying furniture at this store primarily due to Dawn our sales person. Dawn was extremely helpful, new the product lines, offered advice and was very pleasant to deal with thru the whole process. Dawn balanced providing needed information/help with allowing us space to browse and make decisions. Her sales manager Scott was also very helpful and the checkout process was easy. I would 100% recommend buying from this Ashley store.
My wife and I went in to look at some options for my media room. We worked with Steve and he did a fantastic job of showing us the options available for what we were needing and we came up with a great solution. Very easy to work with and knowledgeable. Would highly recommend!
Steve Hunsley was amazing! He listen to what I wanted and found me a great bed! Will use him has my personal furniture shopper from now on!
Excellent customer service and insight, Thanks Steve Hundley for making our day. Thanks Mike
Steve Hunsley was very helpful, showing us pieces that fit what we were looking for without high-pressure salesmanship.
Had a great experience shopping at Ashley. Darius was very pleasant and helpful showing us around. All the staff were very friendly too and willing to accommodate our requests.
Our experience at this store could not have been better. Steve met us at the door and was available to assist us in finding exactly what we were looking for. We were not pressured in any way at anytime throughout our shopping experience. Instead, we were presented with only the items we intended to purchase and consistently given our own time to personally discuss and consider our decision. Steve presented the final sale details to us in a clear and concise manner so we knew exactly what we were paying for. Great experience! We will be back to see Steve for any additional furniture needs as they arise.
I would like to thank the entire staffing at Ashley’s Homestore for helping my family and I find what we needed..especially Steve Hunsley. He was very informative, directional, and took the time to explain each product to us thoroughly.
Logan was great! Great person. Enjoyable and easy purchase process. Store experience A+!!! However, be prepared to wait a VERY long time for the furniture to arrive. I made the mistake of swapping out the couch I originally ordered and I've now made two monthly payments on furniture I still do not have. Another MONTH left to go now....going to be THREE MONTHS for a couch which is really ridiculous.
The store was very friendly! Steve helped me look around and was so funny and helpful. Overall a lovely experience and thank you so much!
Steve is an amazing man, he was very sweet and knowledgeable about the products.
Worked with Mr Steve Hunsley and he was very knowledgeable about product and not pushy when we were deciding what to buy. 5 stars all the way
WONDERFUL EXPERIENCE!!! Everyone is super friendly and my sales person Steve was super nice not pushy and showed me different options.I would definitely come back!!
Steve Huntley is the best man the best attention to show me exactly what I wanted
A great place to find good quality furniture and wonderful customer service. After searching at other stores, Ashley had exactly what I was looking for! Our sales associate was Joyce, down to earth, friendly and most of all, honest. She was a real pleasure to do business with! Many thanks to Ashley Home Store and Joyce! I will be visiting again for my future furniture needs!
JJ #311 assisted with my mattress purchase. She was excellent in providing assistance.
We went to at least 10 different furniture stores looking for a sofa but out of all of them we went to, Steve Hunsley was the nicest, most knowledgeable salesman we talked to. He worked with us and helped us put together exactly what we needed for our living room. Appreciate his help greatly!
Steve Hunley was so helpful! He walked through the entire store with me while I chose my bedroom and living room furniture. He was patient and offered best options. I definitely didn’t feel like I was just another customer that walked in. He picked up on what I liked and led me in the right direction. It was a smooth process and I left very happy.
Logan Moubray was amazingly helpful!!!! Managed to get everything I need at a fraction of what I expected!!! Hands down, best customer experience I've ever had. Will recommend him every time!!!
Recently we have decided we need a serious interior furnishing upgrade. I've been to several furniture stores before but not Ashley's so I thought to browse there online to see what they have. I saw that they had a lot of excellent wood types that I wanted for my bedroom set. I decided to go instore a week or so before we were supposed to move to another place to see what they have in stock and for me to see in person especially. I was impressed with what I've seen there, LOADS of options and excellent quality craftsmanship as well as nice looking sets being very well put together. Different colors as well as styles and material. I knew I got to get my husband to come back there a few days later to shop for a couch, to replace a very old one. That's just how impressed I was with the store. I got Logan Moubray, a great dude, to help me there. Its important to note him here because I'm deaf in both ears and covid wearing masks made shopping near impossible for me but not with him. He was super friendly and knew right away where I wanted the "whitewashed" wood sets. I found the set I love so much, I'm so happy to redo my bedroom completely with a matching set! I told him I'll be coming back with my spouse to shop for a couch on Saturday. He was there as well to assist us. He even sold a fantastic multifunctional coffee table to my husband who was absolutely in love with it! I was so mad too and laughing! Either way, he made it enjoyable and we found a great couch to go with it. Right size, right material, right color, and right about of plushiness. Money wasn't an issue for us, but paying half down right away was convenient, I was expecting to pay in full, more of the reason why we went back again a few days later. He thankfully warned us that it can take a while with the shipping. Turns out the coffee table held up the wait but with this kind of craftsmanship, particular wood type, all the lovely details that goes with it, its well worth the wait! We bought the set early April I believe, and we got ours shipped in to our home today! Ashley's Furniture is absolutely the best furniture store I've shopped at. I'd highly recommend this place so much and I'd go back there AGAIN for a lot of other little things we need to replace eventually! My husband and I are very happy! Thanks again Logan!
Very helpful. Logan and Chick at the Roanoke store worked hard to get the price right. I walked out with what I wanted !!! Thank you both. Recommend this store
We worked with Steve Hunsley. He did a great job helping us with all our questions as we decided on our new sectional. I would highly recommend Steve and Ashley Furniture in Roanoke.
Visited Ashley Homestore in Roanoke to purchase a bedroom set. Logan Moubray was super helpful and knowledgeable. He helped us get what we were looking for. Thank you Logan!
My wife and I have shopped Ashley before and they always have items more unique than others. Our salesperson JJ was great. We were walking around the store and she noticed us and dropped every to help us our. We did not realize the store does not accept American Express, but really wanted the sofa we had selected. JJ went to bat for us and the store manager made it happen. Great customer service and we will be back!
We went to Ashley Furniture, Valley View looking for the perfect buffet table. Steve Hunsley helped us find the perfect table! He was knowledgeable, professional and amazing to work with. He answered all of our questions, along with giving us more information on the piece of furniture, which made us feel confident in our purchasing decision. We will definitely be returning to see Steve on our next purchase. Thank you Steve!
This was our first time coming to Ashley furniture so we were not sure what to expect. Chuck greeted us at the door, and gave us information as we made our way through the whole store without being too over-bearing or pushy. We ended up ordering a living room set for a great deal. Chuck made the process very easy for us, and helped us compare prices and options as we shopped. Definitely impressed by the inventory of this location and the great customer service. Thanks again, Chuck!
JJ helped us pick out dining room furniture today. She was very patient and helpful. We really enjoyed talking to her, she made the experience fun. I can't wait for our beautiful furniture to arrive.
The furniture is top quality. Great selection. Steve Hunsley was awesome. Very knowledgeable and excellent service. If you are in need of new furniture or mattresses ask for Steve .
I worked with Chuck at the Valley View Store and ordered a living room, bedroom, my husband man cave furniture. Chuck was great to work with. He was patient with us.We would recommend working with Chuck.
Steve Hunley was very patient and great to work with answering all my questions. Paper work done quickly and I was basically in and out. Lisa Hash
Chuck was excellent in helping me find what I was looking for. Chuck was friendly, down to earth & it was an overall smooth, pleasant experience.
We just keep buying stuff from here 💸 Thank you Chuck Dunbar for the help!
Great shopping experience with Steve Hundley. He helped us find the perfect dining set and sofa.
Steve was a great salesmen. Helped us and showed us some great tables.
Steve Hunsley was great! Everything was explained in great detail about the back order on the furniture and the entire process.
Scott Einarsson and his team did a great job with finding us exactly what we were looking for and made it a painless experience!
I had great experience working with Steve finding my new livingroom furniture
My sales rep was Steve and he was BEYOND amazing!!!!! He helped us find the one that we were looking for and gave us the best deal. I HIGHLY recommend him!!!!
I paid cash for my livingroom set on January 10 an was told 8 to 12 weeks an i got my recliner an sofa in 14 weeks an i still haven't gotten my coach
I worked with Chuck at the Valley View Store and ordered a living room set. It came on time and I had excellent delivery service a well. Chuck kept me informed about the order and also did a follow up on me after it was delivered. I can not say enough about the great services!!! This is the second furniture purchase I have made and I will definitely keep coming back. 😀
Great service and great prices. Highly recommend Ashley furniture home store. Steve Hunsley helped us tremendously. Highly recommended
Worked with Steve and he was awesome. Came in to buy a bed and had looked everywhere before and couldn’t find the right one until we got to Ashley’s! Steve worked with us in every way possible and gave us a great deal!! Couldn’t be more happy and excited
JJ has always been such great help every time we come into the store to purchase items for our home . She answers all of our questions throughly and she’s very kind and so very friendly ..... she is a wonderful asset to your company
BUYER BEWARE: This store has a good scam going. Come into the store, give them your money. Steve the salesperson looks right at you, tells you that you will definitely have your furniture in a month and to be sure to go right home and give him a good review on Google. The good review on Google is to take advantage of the customer so that they a) give the store a glowing review before the rollercoaster ride they are about to go on. b) can't come back and say anything once they realize that they have been scammed. They take your money and don't intend on giving you the product is their scam. Those that are lucky/unlucky enough to get their furniture have to call and demand it. The average time for delivery if you stick with is maybe 5-6 months from what I have heard probably more . Most times they would just rather refund you as an end game if you put their feet to the fire because they don't have your product as they told you at the time of sale. If you are thinking that maybe the salespeople are being lied to by the warehouse or that unforeseen events have backed up delivery, that's what they want you to think. Your delivery date keeps getting pushed back regardless of the surety you get of a definite time of delivery at the sale. After I started getting updates that kept pushing the date out, I figured out what was going on. Steve the salesman encouraged me to come into the store to talk to his manager on a day he knew he would not be there. I went in and approached another salesman named Charles. He didn't know I had already purchased a couch. I told him I wanted to buy the exact couch I had been told I wouldn't have for months. He told me that he could have to me in a month! Wow ! As soon as I told him that was amazing because I had been waiting for that couch for monthS. He started back pedaling so fast it was almost funny. I started hearing about production delays. The winter storm down in Texas....He even gave me the full name of a customer that he had promised that couch to last month to prove that he did so get that couch to someone in a month. I asked if it had been delivered yet. Nope..just promised! Full name of a private customer told to me because he was so stunned he got caught lying. Funny he never mentioned those things when he thought he was going to get a sales commission! Times are hard for everyone. Things are delayed I get that and consumers get that. Just be honest. Certainly don't rob people and then not give them their product. A quick sale is good for a salesperson but it's going to come back and bite you in the butt. Please wait before you have the full experience from sale to delivery( or in many cases having to get upset until you get a refund) to write a Google review. It could help others to be aware.
Great customer service! Steve Hunsley was attentive and very helpful in finding us the bedroom set we were looking for.
I felt very welcomed when I came in looking for a curio cabinet!! JJ is so helpful. And she is so knowledgeable. Even tho they didn't have what I was looking for, I did find some other things I plan on buying at a later date!! JJ is AWESOME!!
Steve Hunsley is the man!! Great shopping!! Great service!!
Steve Hunsley was a great salesperson! No pressure. He directed us to the specific furniture areas we were looking for. We even got an extra 10% more off than expecting. As for the overall store, they we all warm, welcoming, and kind.
Steve H. was amazing at helping us get the furniture we needed for our new house! The process and quick and simple and we were able to get in and out with exactly what we needed at a great price. We will definitely be coming to Steve again in the future!
Came in today looking for a bedroom suite. I delt with Steve Hunsley. He was very knowledgeable and helpful. Made the process so easy.
Already knew what I wanted, called the store and Chuck help me process everything over the phone. Easy as 1..2..3...Chuck was a great to work with!
We came in looking for bar stools. Steve Hunsley did a great job listening to what we looking for. So excited to get them home. Thank you Steve!!
Chuck was amazing and very helpful! So excited to get our new furniture!!
I had to purchase a couch for a new apartment, and Steve was incredibly helpful and kind in helping me find a sectional that will fit in my living room and was modular in case I ever moved or rearranged. I had a wonderful experience and will definitely be back!!
HORRIBLE customer service. Walked through the whole store and only one associate greeted me after I passed him for the second time at Home-Makers Furniture (I didn't ask him for help because he was with someone else and I was still browsing). I walked back to the customer service counter and stood there for over 5 minutes with 3 associates behind the counter (2 of which were chatting to each other and could clearly see/hear me there) and not a single one acknowledged me. Won't be going back.
I just recently went to Ashley to purchase a bed! I haven't received it yet, but i wanted to brag on my sales man- he’s sooo good at what he does! He’s very attentive, and cares about what you want. He isnt pushy into trying to make a sell, and is only worried about and does what his customer wants! I started working with him when he worked at schewels furniture, and when he moved to Ashley i had to follow him because he always helped me in every way possible!! Logan Moubray you are awesome!! Thanks for all your help!! I appreciate you! Keep doing what you do!! You are the bomb, Ashley’s furniture is lucky to have you!
Steve Hunsley was extremely helpful patient as we walked around looking for a specific item for our home
Just was wonderful! Made purchasing a couch an informative but fun experience! Would highly recommend her.
Chuck Dunbar went above and beyond on customer service when dealing with my grandmother. He made her so happy getting her living room set to her in a timely manner. I haven't ever worked with someone so customer service oriented after the point of sale before like Mr. Dunbar was. Thank you for all you did for my grandmother!
Steve Hunsley was very helpful with our selections. He was polite and knowledgable about eveything.
We walked into this store solely with the intention of browsing after visiting 2 other furniture stores. Within about 30 seconds, we found the perfect couch at a surprisingly reasonable price! Charles Dunbar was fantastic. He wasn’t pushy, and he laid out our payment options simply. Couldn’t be happier with our experience and we highly recommend this store and Mr. Dunbar.
Steve Hunsley went above and beyond to help me find the couch and chair I was looking for! He was very knowledgeable and helpful throughout the whole process. Thank you for such great service.
Very quick and responsive when you walk through the door. Thanks Chuck for my next couch!
Steve Hunsley was a great salesman! Not too pushy, has a very calming presence, and was able to sell us a great piece of furniture!
I am extremely happy with the service provided by Steve Hunsley and Ian cliff at the Ashley Furniture Store in Roanoke.
Steve Hunsley you deserve to get five stars ⭐️ ⭐️⭐️⭐️⭐️ Thank you for your help
JJ was so welcoming and helpful from the second we walked in the door! We are so happy to be bringing home a beautiful couch for a good price! Thank you JJ for all your help!
Ashley Furniture has the BEST quality furniture at an affordable price. The staff is very friendly, knowledgeable, ALWAYS willing to assist you with your purchase. If you're looking for a salesman that strives to satisfy his customers see Brandon!
Steve Hunsley was very attentive and personable. He made helpful suggestions that proved useful in helping us decide which items best met our needs. Thanks Steve!
Been shopping here for a few years and bought multiple pieces of furniture from them. Very good selection and willing to work with you on pricing. Finally bought a master bedroom suit from Brandon Terry, very patient and not pushy!
Steve Hunsley was very helpful and friendly. Gave us space while we shopped and was there to answer all our questions when needed. We appreciate his professionalism through the entire process.
Went to Ashley to look at mattresses. Steve Hunley helped us with looking at all the different mattresses and ended up finding what we wanted within our budget. If you need a good salesman at the Roanoke location, ask for Steve. Thank you, Steve, for all your help!
Went to try out a new mattress. Steve Hunsley did a fantastic job show us all our options. Thanks!
Browsed the store overwhelmed for about 15 minutes before Steve Hunsley took me under his wing. He is not a pushy salesman and extremely helpful. He took time explain what the specs on each piece meant and really understand what I was looking for. Will come back to him when ready to purchase!
Good customer service by Chuck Dunbar
Steve Hunsley did a great job. Very personable and knowledgeable. We would definitely work with him again.
Steve Hunsley assisted me with my purchase of two couches. Steve was very patient and worked to get me the best price possible on my new couches. I definitely recommend using Steve if you need new furniture!!! Awesome job, Steve!!! Thanks, Becky
I had a great experience looking for furniture for my new apartment. Chuck was the associate that helped me, and he was very friendly and informative! The store has many options for different tastes. I would recommend this store for new furniture shopping.
Chuck Dunbar helped me out today at Roanoke location, picking out a recliner. He was great , he ran around for an hour hooking up recliners and checking for in stock status on what I liked . Thanks Chuck
Steve Hunsley has been an amazing salesperson to work with. He helped us with choosing the right mattress frist. He was very thorough with explaining everything about the product as well as any protection plan. Again today, he was able to explain every detail about the product we were buying and showed us all the features as well as how the protection plan works. I would highly recommend him if you ever visit the store.
Scott was great very helpful and knowledgeable.
It was a very good experience. Chuck Dunbar helped me with my purchase and was very kind.
Steve Hunsley was. Very helpful and so informative and polite to me while looking for my furniture. I would reccmend him to anyone
Good selection, good service. Have purchased from Ashley previously, and pleased then and now. Salesperson this round was Brandon, who was very helpful and courteous.
Looked around at several of the furniture stores for a lift recliner for my mom. Couldn't believe the prices of the recliners at several of the stores and thought I was going to have to drive a half hour to an hour away to get a decent deal. Called and spoke with Darryle Jackson and he was able to find the perfect one for my mom and was at a very reasonable price. Will definitely be back again.
We had a great shopping experience with Steve Hunsley assisting us. Steve was informative, professional, and friendly without being pushy. He was able to compare furniture that we liked and point out specific differences. If you head out to Ashley Furniture Home Store.... ask for Steve to make your shopping experience an awesome one!
Steve Hunsley was great. Knowledgeable and professional, got us a great deal.
Purchased new end tables and a coffee table, Steve Hunsley was easy to work with. Pleased with our service and purchase, a repeat customer.
Steve Hensley is the most amazing sales person we have ever encountered! I am so thankful we walked in when he was here to help us. We found a great kitchen table. Incredible! The service was excellent, Steve knew exactly what to show us when we shared our style and budget. Best sales person in Ashley home furniture.
I just love this furniture store especially my favorite Steve Hunsley he was so informative, kind, and super friendly he truly made me feel valued I truly recommend him to anyone who goes to Ashley furniture at the Roanoke location.
Chuck was the best. Great experience ever. Love everything I buy at ashleys.
Steve Hunsley was great to work with. He honored the online price for our purchase which helped save us hundreds. He was full of information and made the process easy.
The sales people are wonderful but the receptionists are awful. They are lazy and extremely dishonest. Go to grand home furniture. Unless you enjoy rude females in the office
I really enjoy shopping at Ashley Funiture Store In Roanoke the Saleman Steve Hunsley was very helpful in assistance my husband and I .
Thank you, Brandon! I appreciate your flexibility and insight. Also, Scott! Thank you, both for being so understanding and helpful!
Furniture was nice. Salesman said he'd send some pictures and dimensions of a sectional couch but NEVER did. Don't tell a customer you will do something and not follow up...will not get my BUSINESS.
Steven Huntley helped me with my purchase and was great! The process was smooth and he was very helpful and not pushy!
J.J. Made our experience so pleasant and easy. We got two bedroom suites and a tv stand. J.J. Is awesome and so friendly and helpful as well. From start to finish absolutely the best shopping experience of our lifetimes!!!!
Very relaxed staff not pushy and very informative. Steve Hunsley helped us today. He was very polite and super helpful. I highly recommend coming to see him if you are in need of new furniture.
We recently worked with Julie, and she helped us find almost all of our living room, dining room, and bedroom furniture. She didn’t make us feel like she was just trying to make a sale. She was very patient with us, and tried to find us the best deal, and easiest delivery set up possible. She kept us informed, texting updates everytime she heard something, which is a unique experience from any other furniture store/sales associate I have ever worked with. She was open to our questions, and always got back with us immediately. I highly recommend working with Julie if you go into this store, you will not be disappointed!
We had some issues with the delivery drivers as they were extremely impatience with the moving and assembly process and generally had a bad attitude about the whole job. They were able to get the framing and mattress into our apartment and assembled in a reasonable time but had to make a return trip as they mistakenly included two twin-sized box springs which did not go with our frame.
Steve was helpful and got us exactly what we wanted without the salesman push! We will be back in the future when we need to update our other furniture!
Steve Hunsley was great! Let us look around and then answered our questions.
We had a great experience! Steve was very helpful and knowledgeable. I highly recommend!
We purchased a sectional from Ashley furniture. Brandon Terry was extremely knowledgeable and helpful. He made the buying experience pleasant and seamless! Great experience!
Came into the store a bit of a whim just before purchasing a home and crossed paths with Steve Hunsley who was super, SUPER helpful and did not pressure us to buy things but answered all the questions we had (and we had A LOT) without ever losing patience with us. We ended up buying an amazing bedroom suite and new dining set thanks to all the help Steve provided!
We came in to Ashley Home Furniture Store to look for a sectional sofa. Julie was able to help us find one we loved and place an order within a half hour. We are so thankful to Julie for her help!
Good staff and furniture items.
We bought a sectional for our downstairs from Ashley and we received nothing but amazing service. We worked with Steve Hunsley and he was so patient and kind. We had to have our sectional customized. We had a few picked out and he customized each one and took the time to get sizes and prices and draw each one of them up for us .. all while my 2 crazy toddlers were jumping on everything and not listening. He is beyond awesome and I couldn’t have asked for a better experience at Ashley. Thank you Steve! I only wish every customer experience interaction was like this one.
Dawn- from the Roanoke home store was fabulous. She stayed on top of everything for us and got us the best deal for what we wanted (2 different times). Also the delivery manager was able to help us out and make sure we were taken care of as far as getting our bedroom suite delivered!
This was my first time buying furniture. They talked us into financing. I did not realize that, If you get it on sale, you must have it ALL paid by the date or they will charge you for the full price. Not the monthly due date of payment, there is another date they supposedly give you. Nobody explained that to me until I called the 1800 number. I almost had the furniture paid off and one day - Boom! - I now owe thousands. Also, the people who came and put the furniture together (this was before covid hit) did not do a good job. Half the screws were missing for the bed. My fiancé and I ended up just getting screws ourselves and finishing it and redoing what they already done. Im giving 2 stars because the lady who sold us the furniture was nice.
Steve Hunsley did a great job. We have bought from him at Ashley a few times before. He was very patient with us and walks us through everything each time we are here. 5 Stars!!!
Customer service is terrible!! Ordered a sectional with ottoman, dining room table, bedframe, and mattress box spring set in September 2020. Everything was on backorder and finally got everything except bedframe in December. The problem was the continuous delays on delivery dates and lack of communication. I would be promised a date then that date would come and go. I would have to call to find out where my merchandise was and when it would be delivered. My mattress was damaged at the warehouse so they brought me another one with the delivery in December but I was still waiting for the bedframe. Still not getting any information on the backorder of the bedframe, I started calling in January to get an update. Once again, false promises until the first week in February, they finally had the bedframe in the warehouse. I was promised 3 times that someone would call to set up a delivery date and 3 times I had to call back to find out why no one reached out to me. Each time they said the warehouse was waiting on the mattress, that was already delivered to me, and that was the hold up. I guess customer service did not think about notating my account that delivery did not need to be delayed because of the mattress. Finally, I had to ask for management to get this resolved but we started with the same issue of the mattress being on backorder which is why I did not have a delivery date. My delivery date is Wednesday which is 6 months after ordering. Also, my sales rep gave me her personal cellphone to communicate with her if there were any issues and only received one response back during this 6 month disaster. Quality of the merchandise is great and very satisfied with it. But customer service and professionalism of the staff is terrible. Will not be working with Ashley Furniture again and especially the Roanoke store.
We worked with Logan Moubray and are so happy with the outcome! Ordered our mattress Wednesday January 20th and it was delivered today, February 5th! Logan’s professionalism was top notch! He asked ahead of time things we like and are looking for and had several options for us to try! We are very pleased. Thanks Logan!
Steve was so helpful and nice! He helped me and my boyfriend get a new mattress and bed frame. Definitely ask for him when you come into Ashley home store.
We have been to several larger furniture stores in the last week looking for the perfect sectional and we’re promptly met with overly enthusiastic/pushy employees. Today we met Steve, and he was wonderful! We are very pleased with our selection and he made the entire process stress free. If you’re heading to Ashley in Roanoke any time soon, ask for Steve!
Joyce Jenkins was extremly kind and helpful. Great service as always.
Wonderful experience! Steve Hunsley was extremely helpful in looking for a great living room set and finding a good deal.
Great service friendly staff Steve Hunsley is very helpful and knowledgeable, highly recommend
The service we received at Ashley's was very relaxed and unhurried. JJ showed us a variety of recliners and choices. She most definitely listened to our needs and directed us to what we might be looking for. She was friendly, respectful and patient. [JJ deserves 5 stars] - - HOWEVER the delivery people deserve NO STARS!!! Our delivery experience was extremely POOR. In this day and age during the worst part of the pandemic both the driver and his helper showed up WITHOUT MASKS and didn't have them in the truck. When they were asked if they had a mask, they complained about how uncomfortable they were. As a result, we could not allow them into our home and had to have them leave the furniture on the front porch for us (AGES OF 67 AND 65) to deal with it ourselves...after paying $150 for delivery this situation was totally inappropriate. If we knew that Ashley HomeStore employees were not going to be appropriately equipped and permitted to decide as to whether they were going to wear a mask or not into peoples homes, we would not have had them deliver. WE FEEL WE SHOULD BE REIMBURSED THE DELIVERY CHARGE AS WE COULD HAVE HAD THEM PUT IT INTO OUR TRUCK "AT THE STORE" AND DONE THE SAME THING!!! - - - DELIVERY FROM ASHLEY HOMESTORE IS A TOTAL WASTE OF TIME AND MONEY!!
Steve was super helpful and gave us an good deal! It was COVID safe too.
I went to Ashley Home Store this morning, was greeted by a lady named JJ, told her what I wanted & right away she told me she has what I'm looking for. As she stretched her arm out toward the recliner, it was WOW at first sigh, & yes it was exactly what I wanted. Thank you JJ & thank you Ashley Home for having a very nice person that works for you, my home will be filled with Ashley Furniture Again, THANK YOU
We had just moved, from the otherside of the country in the middle of 2020 and, in September, we purchased a dining room table and chairs. We explained that we were renting a home and that, basically, this table was intended to be a 'stop-gap' for a year or so until we bought a home and moved out of the rental. We explained that we wanted to be able to host Thanksgiving or Christmas for our family this year and this table would be needed.... it is now almost February and our table and chairs have not been delivered. We are quite disappointed with this store and would not recommend them. I understand that, during the pandemic, there are supply chain issues that cause things to be delayed, but we were flat out lied to about time frame for delivery. I believe the reason it was handled this way is because Ashley incentivizes its sales people to, above all else, make a sale. They are paid based on commission. I don't mind that a business pays its employees a commission. Often times, I think it's a good thing... but I believe that, here, it has created a perverse incentive structure where the sales person will mislead a customer to make a sale. It feels as bad as going to a used car lot. I'm not solely blaming the sales person. They checked with the manager and we spoke with the manager. The manager at the store confirmed that we should receive our table by Christmas. So far, the different times I've been told that our furniture would be delivered are: 1.) At the store- "Definitely before Christmas, probably before Thanksgiving." 2.) On December 22nd - "You should be getting a call about your order within the next 10 days or less for your complete order!" (Spoilers: there was no call) 3.) On January 13th - "I just got print out! it's coming in week of Jan.22!" 4.) On January 22nd - I had a phonecall with the warehouse, everything should be in on the 29th. I won't hold my breath. We would not have purchased the table and chairs if we were not mislead about the time frame for delivery... we're buying a house and will be moving out of this rental in a couple months now and don't even really need the table anymore. Update: I have been contacted by the store manager. The manager was very professional and polite. He wanted to try to fix this situation. Unfortunately for our situation, it's not really something that can be remedied after the fact... We wanted to have a dining room table while we lived in this rental house... Because of the quick response and honest attempt to remedy the situation, I've increased the rating from 2 to 3 stars.
My husband and I had a great experience here when shopping for a new dining table and chairs. We worked with JJ, who was very helpful, friendly and knowledgeable without being pushy. We came to Ashley after leaving another local furniture store and the experience was so much better. The store is clean and well organized with a variety of options. We will definitely shop there for furniture again.
After a recent office remodel, we needed a new desk and found exactly what we were looking for thanks to Logan Moubray at Ashley; Roanoke location. He not only helped find exactly what we were looking for but, followed up with estimated delivery as well. He even contacted us afterwards to make sure that we were happy with the purchase. We have since returned to purchase a book shelf from him and once again his professionalism and commitment to customer service shined through. If you are looking for something specific we would recommend Ashley and more importantly, we recommend Logan as your personal sales associate.
I worked with Logan Mobray in the purchase of some patio furniture for our soon-to-be-finished screened porch. Logan was knowledgeable, helpful, and wonderful to work with. I highly recommend Ashley and Logan Mobray!
Logan from Roanoke Va is the only person I go to when looking for furniture!!! He is attentive when I tell him what I am looking for and he takes me to exactly what I am wanting.. love Ashley's furniture!!!
Best buying experience in a long time. Logan is phenomenal.
My experience with Ashley’s was great. My sales associate Logan Moubray was very knowledgeable and super helpful! I would most definitely recommend this store to friends and family!
Great furniture, best prices in town, great staff! Ask for Scott he helped me find my new game room. Super Bowl Sunday here we come! Lots of furniture in stock getting in next week. Highly recommend Ashley Furniture and Scott!
This was an awesome experience. Our sales associate was Steve Hunsley was great. He was very helpful and saved us tons of money. Thank you Steve for you help.
I loved the experience! Steve introduces me to the online system and I found what I wanted. He was really helpful and kind and I found the best deal! I recommend this store 100% and Steve was an excellent employee!
Great service and prices. Got furniture for our son's new home. Hope he loves it .
We had a great time shopping here on a Sunday afternoon. Devin greeted us on the floor and helped make sure my girlfriend found the perfect dresser and helped me find my Dad's next birthday present. They offered price matching and multiple delivery options to ensure we got exactly what we needed!
Went in the store, it was a great shopping experience, Staff was helpful, but didn't follow you around. Didn't find what I wanted, so I went on line, found it, called the store, they price matched & ordered for me. Then 3 weeks later, I lost my job, called to cancel order 1 week before it was to be delivered, and was treated very kindly. Scott, mgr, cancelled the order & forgave the 20% restocking charge. When I get back to work, I'll definitely go back.
We had searched 4 stores trying to find a small sectional to fit our space with no luck. We were able to find a small sectional at Ashley’s with the help of JJ. Everyone that we encountered was nice and accommodating and we will definitely be returning for future furniture needs!
Employee was very helpful but they didn’t have what I needed
Wow, I am not sure where to start. From the moment we walked in, we were greeted with friendly faces and natural hospitality. Every person we encountered was willing to help and go above and beyond. We had the pleasure of working with Dawn. And let me tell you, she is a one of a kind when it comes to customer service. She went above and beyond to make sure we were taken care of all the way through, from introduction, to sale, to finance, updates, and delivery. She had an appointment but introduced us to JJ, who is also a stellar rep, that took care of every question we had until Dawn was available again. I highly recommend this location, they have a top tier team from the delivery team, the financing, sales, and management. It has been 2 months since our experience and through every step of the way they have been accommodating and extremely kind. On top of purchasing a loveseat, sofa, bedroom set, and mattress the prices were very reasonable, but honestly for the service we received and quality products, I would have gladly paid more. Two months later I am glad we went ahead and got the mattress, the tempur-pedic provides so much comfort and was a blessing when I was recovering from surgery. The dresser that was delivered had the smallest imperfection on it, they insisted on replacing it, yet again going above and beyond to make sure we were taken care of. I could go on and on and not run out of nice things to say about the team, products, and service. I hope you enjoy your experience as much as I have. I am sad I cannot give more than 5 stars.
When I went into this store, Steve showed us around, he did not hover over us. He was very helpful in his suggestions & did direct us to the website. He stated if we found something on the website, he might be able to help with the order. Once I found what I was looking for, I called Steve to meet with him to place the order. Once again Steve was very helpful with placing the order since I had failed to bring the item # with me! We love the reclining loveseat we purchased on 12/31/2020. Steve is asset to the store! (Even if he wears the wrong team on his face mask!)
Ashley Homestore has a good selection of furniture. Their salespeople are helpful and not pushy. They are practicing social distancing and wearing off facemasks. The sale prices are good. We'd like it if the size of the sectional couches had more options.
Steve did a great job finding us the exact furniture we needed. Will definitely be back for round 2 next year. Appreciate you!
Love this place when they have sales the prices are good I bought my dinning room table there and I love it. I seithch the chairs because I didn't want cloth chairs and I found some that matched the table.
Ask for Dawn! She was great to work with—gives you space and time to look but at the ready to assist with questions or when ready to check out. Then to make our day, after being told it would probably be 6 weeks for the piece to come in, Lhea at checkout let us know they found out one was at the warehouse already so we got same day pick up! So thrilled!!
Steve Hunsley was an excellent sales specialist. He helped us find the sofa set for us - his communication was superb and we will definitely reach out to him again if we have any questions or issues!
I would like to thank Joyce Jenkins (JJ) for her great knowledge and commitment to helping us replace our home contents after a house fire destroyed all we had in July. A huge thank you to the managers for giving us a great discount to help us out as they have a program to help people in need from disaster's that happen. JJ has kept great communication with us through this wjole process and explained everything fully. She never pushed us to buy or rush she's there to help anyway she can, I would highly recommend her to help anyone with there furniture needs. Thank you JJ and the wonderful managers and staff working for Ashley Homestore you are all a blessing.
JJ JENKINS was my sales lady. She was excellent. She found exactly what I needed and I was very pleased with her service. I would rate her a 10 on a scale of 1 to 10. 10 being being the highest!! Thanks for all your JJ. 11/25/2020. Thanks, Karen Keith
My wife and I would like to give Dawn Eanes an A+ all the way around. It took us a while to pick out a bedroom set and yet we never felt rushed or pressured to buy. Dawn even communicated with us on her days off work when we had questions. We were very impressed by her professionalism and drive to help us. She has a customer for life. The sales force needs more people like Dawn! Josh and Dana
Wow - the entrance to the store took my breath away today! It was so beautifully decorated for Christmas. I was then greeted by JJ, who I later found out was the person who singlehandedly decorated the store. She was so pleasant, and worked really hard to get me a GREAT deal on a sectional I’ve been eyeing. Overall, a great experience.
Don't order online. Folks in store won't help with returns.
Scott in Roanoke Va was a tremendous help. I have purchased a lot of furniture through Ashley and he has always been on top of my orders to make sure they were right.
I'm one of the most indecisive people you will ever meet so picking out furniture has been the worst for me. Thankfully Logan was beyond patient with me going back and forth. Finally after I decided he got me the best deal in town. Highly recommend this place and Logan for all your home needs!
After quite a journey to get my furniture, the manager did call and offer store credit and said they had fixed the phone systems at the distribution center. The furniture does look nice. It is what it is
Scott E at Ashley in Roanoke is the BEST! Great communication, and patient with us! We ordered a set and then got home to find out it would not fit, he was kind and started the whole process over with us (we had measurements the second time). Even with the whole Covid thing and delays in EVERy industry he’s kept in touch and been fantastic with communicating realistic expectations. The BEST!! Will be back again!
Absolutely a nightmare! The associates are there to make a sale, and that is it. Just moved to the area a couple months ago. Went to this store looking for a couch. The couch wasn't in the store but was apparently at a warehouse somewhere. The date for delivery turned from a few days to a few more days to a few more weeks. After hearing this for a month and a half (my son who is in the Navy came by for a surprise visit and had to sleep on the floor), I asked to cancel and got my money back. To add insult to injury, whilst there, I also picked out a dresser. Now this dresser was NOT going to be delivered until the couch came (which was never). I begged for the dresser to be able to get my clothes of the floor, and it was delivered. The wrong one!!! Went back to the store and was told "oops we put the wrong skus on our merch." The new dresser was not what I wanted but I knew it was futile to request the new one, since so far, no promise made by this place had happened. Was also told by the saleperson that waited on me that I wouldn't find a couch anywhere. That all furniture places were as busy. Well, joke's on you! Found the EXACT SAME COUCH at Schewels Home, for cheaper, and it has already been delivered. Thank you for making my first furniture shopping experience a complete nightmare. But thank goodness, Schewel was my rainbow at the end of this storm.
We originally came in for help with ordering online. Dawn was absolutely amazing and not only helped us buy our dining chairs, but also took the time to help us find a very particular piece of furniture we had been looking for. She is an awesome employee and I highly recommend coming here.
I just bought a bedroom set for my son and had it delivered. Unfortunately I had been told there was no need for a box spring set that it DID need. Slats were sent to the house same-day as a resolution to the issue, but it truly did need the box spring set. Manager called and said he would send out the box spring set same-day. Even though there was a mix-up, they made 2 additional trips to my house to make it right at no additional cost to me. Dawn was sales representative, and she followed up and was extremely helpful. All honest mistakes. Great service recovery and happy customer. Thank you!
HORRIBLE customer service. They ordered the WRONG tv stand that I had picked out and didn’t realize until it arrived via delivery. Now my couches are here and they won’t deliver it because they want to wait to make another trip out so they can bring the correct tv stand all in one visit. Uhm no. They need to deliver what ever furniture that I have immediately to my house. I don’t care how many trips they have to take this is their fault and their responsibility. I will NEVER recommend anyone to go to Ashley’s. What a horrible experience and pain!!!
I ordered an area rug July 8 and was told 2-3 weeks for me to pick it up at the warehouse. By the end of the 3rd week, July 30th, I called the store and was told my salesperson was going to call me back. He texted me back which I felt was highly unprofessional and informed me that it will now take 4-6 weeks from when I ordered the rug and to anticipate 1-2 more weeks. August 15th, end of 2 additional weeks, no communication was ever received. I contacted the salesperson again and was told Covid was causing a lot of delays- Our office manager “sending text to Dalyn rug rep for info. Probably not hear from them till Monday. Office Manager will be off Monday and back on Tuesday. You could call store on Tuesday for update.” So I am responsible for hunting down my rug?? I was so upset over this that I had my significant other deal with the situation. They informed us that they LOST our rug and was ordering us a new one! It wasn’t until August 31st that we have been notified that the area rug is now in the warehouse. Had I known it would take 8 weeks for a rug to be delivered to a warehouse- I would have never ordered from Ashley Furniture. Save yourself the time and money and go somewhere else. Their customer service is horrible!
Very helpful associate
Pushy salesfolk.
I purchased a bed set and dresser back in May that I had been eyeing for quite awhile. Delivery was delayed because of items being out of stock and COVID issues, but Scott was such a pleasure to work with regardless of the wait time. Every time I called he was ready to take care of me and negotiate to keep me happy. The furniture was worth the wait because it is so beautiful and exactly what I wanted! Highly recommend Ashley and their awesome staff!
Guys, Ashley Furniture knocked it out of the ball park. Excellent sales staff, great management, and some great products to beautify your home! Thanks Steve H, Alya, Leaha, Bob?, and their GM Jim who's been in the business for years! Dont be afraid to ask this group for help and advice, they enjoy their work which speaks volumes!!!
I am speechless right now. This is the Third time I revised my review here. Last time I left a one star review here to complain the long waiting time. after that, the local store manager called me said he can deliver the items to me earlier and ask me to revise my review. So, I revised my review and gave a 5 stars here and began to wait for the items (Living room table sets) I ordered more than one month ago. Today, on the promised delivery date, I received a call from them, said one of the items was arrived broken, thus I have to wait another half month to receive it. Yes, it's already more than one month my living room without a coffee table and end tables. I sincerely don't want to waste more time on this issue. The local store has nothing to deal with this issue, it just the logistics and delivery service at Ashley definitely need improvements. I am glad that I did not purchase my bedroom set here or I have to sleep in my empty bedroom for two months.
We came in and were instantly greeted. Dawn Eanes helped us find exactly what we were looking for!
We were able to find furniture to replace some of our family room chairs that are comfortable, stylish, and updated. Very happy with our purchase with the assist of Dawn Eanes, who was able to provide us with a relaxed, professional experience. We found just what we wanted!
My husband and I had an amazing experience at this Ashley Furniture Store in Roanoke, Va. Dawn was so helpful in showing us all different types of options so that we could make a thoughtful decision about which furniture to purchase. She was patient, professional, and caring and wanted us to find something that we would be happy with for a long time. I would highly recommend this store and Dawn’s expertise to any one who is in the market for new furniture!
My husband and I bought living room furniture with Lhea as our salesperson. When we decided we wanted a dining room set, we looked at other stores. We couldn’t find exactly what we were looking for, and everyone else seemed too expensive for the quality of the furniture. We went back to Ashley, and with Steve as our salesperson, we found a beautiful set at a great price. Both Lhea and Steve were extremely helpful, friendly without being obnoxious, and knowledgeable about their inventory. Due to Covid-19, it is taking awhile for our living room furniture to arrive; Lhea called just to let us know that the furniture was on its way!
I am giving a 1 star because zero isn't an option. Buyer beware. Customer service is horrible. Took 2 months to deliver furniture and then when they arrived only half the furniture ordered was on the truck. I refused to accept the furniture but the delivery drivers would not take it back with them and said "it's not their problem" and they left saying they're on a time schedule. After contacting the store I learned the rest of my order was still at the warehouse as the delivery team didn't include it when they loaded the truck that morning. When they finally arrived with the rest of the order, the bed was missing the hardware to assemble and the dresser was broken. After 6 trips by differentddifferent teams I finally have my entire order. A big hassle and very rude customer service. Will never buy from them again!
We had an amazing experience with Dawn Eanes, not only did she give us an amazing deal but super helpful! I would most definitely shop here again !
Scott Einarasson was a wonderful wonderful salesman!! He was informative and very patient. He is located at the Roanoke va store!!
As someone who NEVER writes negative reviews for any business, no matter the experience, this review can only begin to express the frustration and disappointment in Ashley Furniture. My experience began about 2 months ago, when we purchased our bedroom furniture and a desk for my office. The sales associate we worked with was very pleasant but ended up being over eagar in his promise that our furniture would be delivered by our move in day- 3 weeks later. Of course, with Covid-19, we were more than understanding with any delays. The issues began with promise after promise of delivery dates, phone calls left on hold over and over and no phone calls back. The final straw was a managers personal promise that our furniture would be arriving, all together, on a Tuesday and he would personally call to tell us if and when we would be getting our furniture. With no phone call from the manager and a "call ahead" of 10 minutes from the delivery driver.. only SOME of our furniture was delivered. We were very clear that if ALL our furniture wasn't going to arrive together, we did not want it. (They were very fast to come pick it back up when we called to say we didn't want it). Next comes the return process, after going to visit the store we purchased from to retrieve our down payment, we were again met with unkept promises. We were suppose to receive a phone call "first thing in the morning", noon rolls around. No phone call. After calling Ashley ourselves, we were told that they were still waiting to hear back from their bank to confirm our refund... and to wait for a phone call from them... I loved the furniture we chose and was excited to decorate our new home and Ashley Furniture has made that a headache for my family. I have never experienced worse customer service. They have forever lost my business.
My fiance and I stopped in at the Ashley Homestore purely just to get price points - from the moment we stepped through the door, salesman Steve Hunsley was there at our side guiding us through the store. He was considerate and knowledgeable, and most importantly he really took the time to listen to what we were looking for in a sofa. He ended up showing us the perfect option for what we needed and was kind enough to go above and beyond to give us a great price. Not to mention their protection plan is affordable AND its the first place that has offered any coverage for pet damage - which is big deal in our home! Very impressed with the customer service at this establishment and will definitely give them my business again!
If I could give this store a negative 100 i would. So I walk into the store without being greeted which was fine because other customers were being helped. But the whole time I was there not one person came up to me and asked me what I was looking for or if I needed help. As I was walking back up towards the front and going to the other side of the store someone that does work there looked right at me and never opened her mouth and said anything. All she did was just look at me and went back to doing what she was doing. She wasn't helping any customers out. What's sad is I was going to buy a bed today. Terrible customer service. I'm not racist but if I were white this wouldn't have happened. I will never come back to this store again. FYI: THE WOMAN THAT JUST LOOKED AT ME HAD ON AN ALL BLACK SUIT WITH WHITE TRIM.
Price for delivery was a little high. Better deal somewhere else.
There are lots of different options and styles to choose from and the staff is great to work with. Everyone was pleasant and not pushy at all. They have a wide range of prices available and offer free delivery. They also have a lot of accessory items to purchase.
When shopping for new furniture I couldn’t have been happier with my experience w Scott Einarsson and Ashley Furniture. They went out of their way to help me find just what I was looking for and making the buying experience a positive one. If you need new stuff, go see Scott!
Steve was a huge help. He is very knowledgeable, courteous, and nice. I had a great experience and highly recommend Steve at Ashley HomeStore!!
Overly aggressive sales people. Don't allow you to browse freely.
Delivered Furniture to my house tore my yard up turning truck around promised to fix it and never did. Having to get an attorney now!
Steve Hunsley was an incredible salesman. Extremely professional and helpful. We told him what we wanted and he didn’t try and upscale us. He found the best deal and offered cheaper routes with the same quality. I will always ask for Steve during future visits!
Our sales consultant Steven was very patient and helped guide us in the direction we needed to go. There was no pressure and we are happy with our most recent purchase. Would definitely recommend Ashley Furniture and suggest that you speak with Steven once there.
My wife and I shopped today at the valley view Blvd location, and we're greeted by Steve hunsley. He was very professional with both appearance and salesmanship. He was very knowledgeable but was not pushy. We had been to 3 other furniture stores none with the selection your store had. Well we decided to purchase 2 end tables and not only got a great price from him he matched the on line price which I thought was very respectable. When I am in the market for another piece of furniture Steve hunsley and your store will be my first stop!😁😁
They were extremely helpful. I walked in an someone was there to show me optimistic away. Definitely will go back to finish furnishing my new place.
If you go to Ashley Homestore on Valley View Blvd ask for Steve Hunsley! He is very nice and knowledgeable. He helped me pick out the perfect bedroom set at the most affordable price for me..very satisfied customer!
Great shopping experience - great sale going on and was able to furnish our remodeled sunroom at a good price. Salesperson Steve Hunsley was awesome - he’ll take good care of you.
This Giants fan was hesitant to buy a furniture from a Dallas Cowboys fan, but we got a great couch at a fantastic price thanks to Steve! Ask for Steve!
Prices are still too high for the times.
Steve and the Customer Service Team were AWESOME!
We were shopping of a new couch and stopped in at Ashley. We were greeted at the door by Steve. After discussing what were were looking for, he showed us multiple items and have us the details of each. We made our decision to buy, not feeling the need to go to other stores to shop. Steve treated us very well. No high pressure sales talk. Let the product sell it's self. I like this approach. I had Hever shiped at Ashley Furniture before, and after yesterday's experience, I will be back and would recommend the store and Steve Hunsley whole heatedly. Thank you Steve for your kindness and help. D
We have a large family and we very were very particular about the type of dining table that we wanted for our home. Steve Hunsley helped us find the table that we needed and patiently answered all of our questions. He saw us through to the end of the purchasing process even though that meant staying after closing time. I would highly recommend Ashley HomeStore on Valley View. Thanks for your help Steve!
I wanted to buy a lift chair but no one offered to help me. I went to Grand
Great customer service, good attention and concern over details! Steve has helped us several times and is wonderful about making sure we get just what we want, in the right size and color. And he gives good insight into better quality, good prices and sales. We keep coming back for a reason!
Loved it great experience great deals family friendly staff will be back
We had the most positive and pleasant experience!! Steve Hensley showed us all of our options and features while we were choosing our living room furniture. He is very knowledgeable on what questions to ask to guide us on what we wanted. Also he work for us to get the best price and financing and we are so appreciative. I feel like we also made a friend!! Jeffrey Was also very pleasant and willing to work with us!!!! It was wonderful to have someone that really believes in customer service!!!! I want to thank Steve and Jeffrey again!!!!!!
I went to Ashley furniture store to try and find an Entertainment Center and they had one I LOVED. I also found bedroom furniture and a new mattress. Steve Hunsley helped me tremendously. I couldn’t decide on some things and he looked them up in their fabulous computer system and I was able to narrow it down. I was there most of the afternoon and he was very patient and knowledgeable. I will definately go back there and ask for Steve!!
Steve was nice
Steve was really great with my 3 year old! Made sure he answered all of our questions, let us look on our own & didn't hover like so many salesmen do. Process was quick & easy. Highly recommend!
My all around experience was great. Although it was good, I had a couple issues with my salesman. At first he was great, very informative, but towards the end of my visit I became quite uncomfortable around Logan. He asked for my personal information, I was not even purchasing the product. He then scribbled my name on a sheet of paper that had nothing to do with my Fiancé’s sale. Besides this I would recommend Ashley to anyone.
Paid and product not received as scheduled. Ordered a couch over a month ago (before Christmas), was given a delivery date about a week after ordering (scheduled 1/25). Day before delivery I am given a window of 4:30p-7-30p. On the day of, after delivery window starts, I am told they will be late, but will call when they are about 30 minutes away. It is after 8:30p, no call, the voicemail box for the distribution center is full and they are closed until Tuesday. Better believe they charged my card and it included a $350 drlivery charge though. Looks like I will be closing my Ashley credit card after this purchase and will be going elsewhere for my two dining sets I planned on purchasing after the couch arrived. Edited to update: Couch arrived at 10:15pm... these guys have been out all night picking up work from other trucks. The delivery guys were incredibly nice and very apologetic. If Ashley had their stuff together employees wouldnt be out all hours of the night apologizing to customers.
Great Experience! Logan made the process much easier to handle and understand. I would recommend highly to anyone.
Steve was excellent to work with, very friendly and made my furniture purchase very fast and easy
Once in a blue moon, I have an exceptional customer service experience and want to tell everyone I know about it! My husband and I purchased a mattress from Logan Moubray, Certified Home Furnishing Specialist. He patiently listened to us and made the process of choosing the right mattress so much easier. Thanks a Million, Logan!
We had an awesome experience finding our perfect fit, kitchen table. Thank you Rinkie Bahtia, you treated us like family! Great service. Recommend 10/10
I found the sectional that I wanted online and went in store to see it. They didn’t have it on the floor but Steve helped us order it and get delivery scheduled. He price matched what I found online and got us an even better deal. I love this store and will be coming back for a bedroom set.
Logan was a great person to work with. He was personable and knowledgeable. He listened to our needs and understood our home environment to help us make the right purchase. I would welcome the opportunity to work with him again.
My experience working with Logan was first class. He was personable, patient, and went out of his way to make sure we got everything we need. Highly recommend!!
Everything was great.
We were very pleased with all aspects of our purchase. Logan M was our specialist and he was very helpful and knowledgeable. Delivery came at our convenience and showed up when they said they would.
Steve H. was very helpful & patient as we chose our new kitchen table. Would definitely shop there again!
I shopped around at several places for a new sectional, but the customer service I received from Logan and the finance person Dawn was fantastic! They made everything easy! And the prices at Ashley and the quality of product is better than anywhere else!
Rinkie was very helpful. She spent time with me looking at different sofas and pointing out their different qualities. That helped me to choose the best one for me and my family. She worked to give me the best price she could which was very much appreciated.
Logan was very helpful through the whole furniture buying process. Very happy with our experience and our purchase.
Joyce Jenkins was an absolute pleasure to work with on today’s purchase. She was very helpful in taking furniture measurements, finding a style that fit my personality and a mattress that will keep me comfortable and sleeping great! Thanks, Joyce!!!
Logan Moubray went above and beyond to help me with the purchase of a recliner for my Mother....I live out of state and he made the entire process easy from order to pickup. I highly recommend Ashley Home Store and Logan.
Very good experience, was about to browse store at our own pace with out any pushy salesperson, but a salesperson was always available when we had question and when ready to make our purchase.
Scott was very informative, professional and helpful. Highly recommend
Logan was a great guy to work with
Love this store, bought our beds and an island for my kitchen there. They have a great selection of furniture and misc. items.
Worked with Logan. He knew the products and was extremely informative, and very patient. Always answered our questions and treated as if we were friends. Thanks Logan! 😊
Went in looking for a small table for my kitchen breakfast nook. Logan Moubray greeted me at the door. After a brief discussion about what I was looking for, he showed me a few tables that fit my needs perfectly (one of which I ended up purchasing!) The whole process was very easy.
Great price. Great service. Logan Moubray was awesome. He was very informative and willing to help.
We had the best Salesman you could ask for! When you plan on going furniture shopping please stop in Ashley’s and ask for Logan Moubray. He was very knowledgeable and actually let you look without putting pressure on you to buy
10/10 recommended Ashley for the best selection and reasonably priced furniture in Roanoke. Ask for Logan Moubray. He is knowledgeable and so easy to work with. Helped get the best deal for exactly what I wanted!
Our Home furnishings Specialist Joyce Jenkins was very knowledgeable and helpful in guiding us to the products that was of interest to us. She was able to answer all of our questions concerning the product. Our shopping experience was very enjoyable. We would recommend Ashley Home Store and Joyce to our family and friends for their home furnishings needs. Thank you to Joyce for this pleasant shopping experience.
Logan M. Was our furniture specialist this evening and he was absolutely fantastic and provided an excellent customer experience! We were in a crunch and needed new furniture by the next day. We also needed leather and had fairly particular taste. He was able to show us all of our options, setup delivery, and stayed past closing to get us all setup! He was great and would recommend him to future shoppers!
Ashley's has the most beautiful furniture and The Absolutely most wonderful Staff! Thanks So much To. Ms J.J. Such a Joyful and warm Lady @ Ashley's. Your personality and Spirit Glitters. I will Most definitely be back to see you in 2020 for my Living Room Makeover.
I had a great experience purchasing a living room sectional sofa and dining room set from Ashley. My salesman Logan M. was very helpful and knowledgeable. Logan was attentive through the entire process from purchase to delivery and follow up. I highly recommend Logan and Ashley HomeStore for your furnishing needs! J.B. 12/2019
Logan was easy to work with. He found what I needed and got it to me with great value! Would recommend.
Happy with the furniture and sales person. But please be aware that if you pay for delivery they absolutely will not help you move the old furniture even if you're disabled and the only person home. This is in the paperwork at signing and easily glossed over so again buy beware!
I decided to purchase new bedroom furniture and was assisted by Sales Representative Logan Moubray. He was very knowledgeable about all of the products that I was interested in and helped me find exactly what I was looking for. I will most definitely return to Ashley Homestore for any future home furnishing needs. Thank you again!!
Thoroughly satisfied with the way we were treated. Had previously left a bad review and the staff reached out to me and, in my opinion, corrected the situation. I definitely recommend this location. Thank you to Logan and Scott!!
We came into Ashley to find a kitchen table. We were helped right away by Steve, who was of phenomenal assistance. We weren't able to find anything in the store that we loved, but Steve showed us their interactive catalog and we found the perfect piece. Our experience was great from the moment we walked through the door. Highly recommend Ashley Homestore of Roanoke.
Logan was a great help in finding the one piece I was looking for. He made it quick and easy, and was a genuinely nice guy.
Awesome experience!!! In and out in minutes. Logan you’re awesome thanks!!!
I went to the Roanoke store and was greeted by Logan Moubray. I explained to him what I was looking for in general but would like the chance to just look around a bit on my own. He was very respectful of my request. As I looked and had questions he was knowledgeable regarding the furniture offerings and helped me with comparisons and answered all my questions. Since I was looking for things for my son I had to take pictures and information to discuss with him. Even though Logan knew He wasn’t making a sale that day I still felt like he gave me all the help I needed in store. Ultimately a sofa and dining room set were purchased. I believe you have a valuable employee and also a repeat customer!
Scott met us at the door with a warm smile and was very helpful during the buying process. No pressure at all! Had a wonderful experience and I would highly recommend Ashley Furniture and Scott.
My wife and I had a great experience shopping at Ashley. Steve was a knowledgable salesperson, and helped us find the best sectional/bedroom set that 1) fit our budget and also 2) fit our needs. Highly recommend visiting Steve at Ashley Furniture!
What a great experience I had with a wonderful hard working salesman Steve Hunsely. I was having a difficult time searching for the correct living room suite to match my new wooding floor I just put in. After showing my floor to Steve on my phone he took his time matching different area rugs , lamps, sofa and loveseat and even end tables (which I didn’t think of ) as well measurement to see what look is the best fix. So I’m very please on how helpful and professional Ashley furniture Homestore in Roanoke Va represent Themselves. The management was very professional and helpful. Steve Hunsley is a great salesman thank you for your hard work sir! I highly recommend Steve as your salesman.
I was immediately greeted by Lhea when I walked into Ashley Furniture. She was very knowledgeable about every piece in the store. I was impressed with her bubbly personality and her ability to answer all my questions. I got great merchandise, reasonable delivery, and I love my new sofa! Thank you Lhea!
We purchased several new pieces of furniture about a month ago and had a wonderful experience! Rinkie is who helped us and made it a stress free and found us exactly what we needed!!!
Logans was great and also help me and show me some merchandise I like and I came back to purchase the recliner.
Logan was great 👍🏻. I love my furniture and I would recommend looking at Ashley when comparing to other furniture stores. Ask for Logan.... you will not be disappointed.
That scott Einarsson was the most helpful, attentive person I’ve ever met. He helped me pick out some very wonderful furniture for my apartment. He’s got a great smile too...
Scott was so helpful he was very patient and was able to help me with all my questions. I will be back to see him soon.
Rinkie was very helpful in our furniture buying process. She was attentive to our wishes and needs, helped us find the right mattress that suited us, and gave us a great deal. I recommend Ashley Homestore to anyone looking to purchase affordable furniture.
Rinki was very helpful, my wife and I are so glad we stopped by. We didnt even intend to buy anything while there but now we have a wonderful new adjustable bed and we will be back for our future furniture needs.
I had the pleasure to work with Logan Moubray, he was awesome to work with great communication, always answered questions right away, he was not pushy and patient with me making a decision. I would definitely recommend him to others
Steve is wonderful! He is very knowledgeable of the products and has great integrity. Highly recommend.
Great place to buy furniture at a reasonable price! Fantastic salespeople Steve Hunsley, Joyce Jenkins, and sales manager Jeff will work their tails off to make sure the customer is happy with their purchases. The admin office Associates are wonderful helping with purchases, helping customers get credit without much pain. This is the only furniture store I will ever visit and make purchases from.
If you need anything for your new home or existing residence go to Ashley. They have what you need for for the price you are looking for. Ask for Logan if you want excellent customer service and product knowledge beyond compare!!
As a Realtor at MKB in Roanoke I appreciate people and opportunities that provide my clients with additional value. Logan Moubray and Ashley Homestore created a program that gives my clients an opportunity to buy new furniture, save money and receive special attention from Logan. They have purchased great pieces and made a point to thank me afterwards! I thank, and recommend, Ashley Homestore in Roanoke. Be sure to ask for Logan!
Logan Moubray is the BOMB! He did such a great job helping us pick the perfect pieces! The order process was seamless and delivery well done. We are thrilled with our purchase! Thank you, Logan!
Logan Moubray is a Rockstar!! He and Ashley Homestore have been amazing partners for us at MKB. We are so happy to work with a great guy like Logan!
If you need home furnishing this is this place to go. Ask for Logan Moubray he’s unbelievable at helping you find what’s right for you and your home. He’s not just trying to make a sale rather sale you what you want and need. He goes above and beyond the call of duty to see you’re satisfied with your purchase. There’s not the car salesman pitch or pressure just a overall pleasure and will definitely be back here when I’m in the market for furniture. Highly recommend and 5⭐️ Service. Thanks Again Deric
Logan Moubray is who we've gone through for years! He figures out what style of furniture that we are into and shows us a variety. We always walk out happy with our purchases. Great job Logan
I came in looking for a sectional, Logan helped me pick out a budget friendly one. Also, helped with the custom prints to get the right look. He was very knowledgeable and easy to work with!
Logan Moubray was an excellent salesman! Me and wife were looking for a specific type of dresser for my son, and he was able to help and give us a great deal! Great experience, I would recommend Logan anytime!
Logan did a great job of helping me find the furniture items that I needed without pressure or any sales shenanigans. He knew an amazing amount about all the pieces I was interested in. He explained all the different aspects of it very well from the options and color choices we had to the delivery options etc. Highly recommend him!
Walked in the door and was greeted with a smile. Met with Logan and purchased a couch. The overall experience was fantastic, no pressure to buy, just great forward, and friendly service. 10/10 would recommend dealing with him for all home furnishing needs.
As a real estate professional in Roanoke, I have the opportunity to recommend my new homeowners to any number of furniture stores in the area. I regularly send people to Logan at Ashley because he always takes care of my clients that I send his way. After visiting Logan and purchasing the furniture for their new homes, I hear over and over again about how pleased the clients were with their Ashley experience. I will continue to send customers Logan’s way because I know he will continue to give them exceptional customer service!
From the moment I stepped into the store till my furniture was delivered, this was a 5-star experience. Logan Moubray helped me tremendously (without being pushy) with selection and financing, and was very knowledgeable about the products. He followed up all the way thru delivery to ensure I was happy. I love my new chaise sofa and rug and will absolutely return to Ashley Furniture/Logan for future purchases! I’d recommend to anyone.
Lhea, sales manager was AMAZING! She went ABOVE and beyond. She was informative, but not overbearing! Allowed us to shop, listened to our needs and offered suggestions! She went the extra mile and helped us when we were interested in a “not for sale” picture on display!
Logan Moubray is my main go to guy me and my family are truly grateful for his dedication and excellent customer service.
Logan is very friendly, knowledgeable, and answered all of my questions without making me feel like I was asking too many. Highly recommend him!
great prices. even better customer service, thanks Logan! very knowledgeable and helpful through the whole process.
I went with my mom to get her new furniture and a mattress for her new place. Logan was great! Very helpful and knowledgeable and a very nice young man. About halfway thru the buying process I looked at my mom and suggested that we buy here at Ashley, if she found what she liked, because I wanted to give Logan the business...you buy because of the people, not always because of company. Everyone my mom dealt with was very nice! I am the General Manager of a local floor covering store and very much appreciated and was very impressed with Logan's knowledge and great attitude. He made the experience a Great one! Thanks for helping my mom!
The worst and most unprofessional business in Roanoke. They refuse to offer any customer service. We paid extra money for delivery and they are saying it’s going to be 2 days late. This is after we already removed our old furniture as well as rearranging our whole day to be here to receive our new furniture. Go to their Facebook page...it is nothing but angry customers posting about their lack of customer service and lack of ethics. Ashley never even replies on their. They just let the posts stay there and ignore them. There needs to be a class action lawsuit against this place...it’s absolutely atrocious.
Logan is amazing! Totally professional and made the entire experience super easy and enjoyable! Will definitely be returning and hoping to work with him again!
I bought a leather sofa/loveseat combo from them a few years ago & purchased the warranty along with it. The leather started fading in areas. My kid had peeled off the sticker with the serial number from the couch so tge warranty company wants to only cover the loveseat with a replacement piece. The owner & the manager aren't happy with the warranty companies decision & are replacing both pieces. There aren't many companies that would go to such lengths to satisfy a customer but Ashley's has. I am so happy with them I bought a table today & will go back when I'm ready to replace any other furniture. Thank you to everyone that has made this experience as smooth as possible & for honoring the warranty even when the warranty company didn't.
Allan & Jeff did a excellent job! They went above and beyond for us! We highly recommend this Ashley furniture home store location and will definitely purchase our future home furnishings from them! Extremely satisfied!
Prices over priced.
Logan was awesome to work with and all the staff was super friendly.
I had a very pleasant experience at Ashley. There are lots of places to go to consider furniture, and my wife and I found a table we loved at Ashley. We got the whole set at a very affordable price and we love it, thanks to Logan. I would recommend Logan to anyone seeking a pleasant, humorous experience that isn’t high pressure.
I ordered a $1,500 dining room set that took 5 weeks to come in and then was delivered damaged so now I’m awaiting an additional 2 weeks for my complete set. When voicing my issue I was offered only a $24 financial compensation. The Store Manager, Jeff, had zero customer service skills and couldn’t have cared less. Spend your hard earned money elsewhere.
Evidently they had to build our couch and loveseat. 3 weeks we have been sitting on the floor. Wish we would have bought them ANY where else. Other places would have delivered in 2 to 3 days. If we cancel the order we will be charged 20% restock. Wow what a mistake shopping here
We bought a piece of furniture a few weeks ago. They added additional fees at the end even though we said we would pick it up ourselves. They told us it would take a few weeks for it to be ready and they would call us. They called, we went to go pick it up and it was not assembled because it was an additional fee. Yet another fee! Why didn’t someone tell us in the store when we paid for everything else?Why would we want our furniture in pieces?! I hope it’s easy to put together because we are stuck with a box of parts worth hundreds of dollars.
Super easy process. Called Logan, told him what I wanted now its on the way.
They know why.........so disappointed ☹️ **Thank you Vicky and Kaitlyn for being who you are!!!**
If it wasn't for our salesman I would have never came back to Ashley furniture. We have purchased most of our home with Ashley and last year was the worst experience I ever had on a bedroom suit. However, I walked and Ashley thinking I was going to get the same experience and ourselves men showed me different. He not only followed up with me via email but he responded to make quickly. The warehouse on the other hand needs a lot of work and until that's rectified I can see problems still arise on That end of the spectrum.
They carry nothing in store. It takes 2-3weeks for delivery. They don't recognize their own online store prices. It was a complete waste of my time.
Awful customer service. We told the woman helping us that we were going to think over the decision for a while and she complained saying that she had worked so hard for us putting the deal together and that we should buy it now. She spent around 5 minutes working on it... Oh, and the sofa we ended up buying was great for a while and then started to sag so much it was uncomfortable after a few months. The only people sitting on it were below average weight. I’m not sure how representative that is of their other furniture though.
Worked with Lhea, she was fast and super friendly. Got me exactly what I needed and exceeded my expectations. Very happy with this store! I’m a lynchburg customer and will always go through Roanoke!
My wife and I are from Los Angeles, and this experience came as a result of our first one at the Ashley's in Burbank, California. We purchased a gorgeous dark cherry wood dresser bureau eight years ago and we are still loving it. I even spilled something on the top and thought I'd ruined it, but Ashley sent a tech out who nearly completely refinished the dresser top right in our home. This time we needed a sofa and had looked everywhere here in Salem and Roanoke for a sectional, and saved Ashley's for last. Jason was with us helping us to reconfigure a large sectional they had which we loved and that was just too large for our living room. After spending hours with Jason and even Mr. Mills, the GM, we just could not get it to fit. They did everything but break out a saw and start cutting - what patience. On our way out the store was the Memorial Day display sofa we had walked right past on our way in. And isn't it always the one right in front of you? This is a gorgeous piece of furniture, grey leather-like vinyl with stunning nail head finishes. Well, this was the one. We loved it so much we even bought the matching chair and ottoman with it. It is perfect for us, and Leah made sure we got all the Memorial Day sale prices on every bit of it. Please make sure to ask for Jason or Leah when you come in, as they are diligent, kind, polite and not even remotely sales-y. They go out of their way, above and beyond, to make sure you get exactly what you want. We had a slight spill already and yep, they are sending a tech out today to fix it! These guys are just outstanding. Thank you Jason, Leah and Mr. Mills for a gorgeous sofa and chair set, a great deal and for fixing my blunder!
The only reason I gave it one star is because I couldn't give it zero. The store in Roanoke screwed me over and left me with a living room set that I would like to burn. I will never buy ANYTHING from them again. Bad store manager. She wouldn't even return my calls. They tell what you want to hear then you never hear from them again.
Nice employees there but what I did notice is that some items there can be found in other furniture stores for a cheaper price at times. So always do a little searching before you buy.
It was my first time to do furniture shopping at your store and had an amazing experience. Logan Moubray, did a wonderful job of showing us the best available and affordable furniture along with the other additional requirements such as insurance and delivery options. On the whole, will be likely coming back to the store for few more purchases in the future.
Quality furniture. Expensive
Immediately after I walked in, I was approached by Logan Moubray. He offered his assistance and knowledge of the furniture they had to recommend a great table for my new apartment. He was very helpful through the whole process and I will definitely remember this store for my next purchase
Logan was very helpful and understanding of what our budget and needs were. The service and selection were great. The only downside is the wait time for delivery.
Beautiful furniture and nice service
I had a chance to work with Logan Mounay I hope I spelled her last name right she was so awesome explaining how things work when you get approved she took it step by step and made sure I understood everything wow I rate her as a 10 for outstanding customer service I will recommend this store to all my family and friends a great place to shop for any household furniture
Just sold my house and havent found a new one yet but figured we would check out some furniture to fill some of our new rooms. While strictly just looking and explaining that to the saleswoman she insisted on following us the whole time and constantly harrassing us. I cant see myself ever returning to that store
Steve was very helpful in assisting us selecting just the right bedroom sets for our new home. Prices were very reasonable.
Steve was wonderful to work with! No pressure on buying, answered any questions we had, looked up multiple pieces and ultimately helped guide me in the right direction.
I would like to say this was my best furniture shopping experience love the store! Most importantly the service Steve, gave was impeccable this gentleman knew his stuff and was extremely personable!! Thank you for pointing us in the direction of FlexSteel :) we're placing our order with Steve this week!
Steven was a great help, wife fo8nd a couch she liked. All I need to do is uy it and pick it up
When I walked into the store, I wasn’t sure what I was shopping for and was just walking through the store looking at the furniture. Logan Moubray was helping another couple, but stopped to offer assistance and returned when he could. He was helpful, professional, and courteous. Thank you!
Great service. Steve the salesman was great at allowing us to browse the store without pressure to buy. Customer service was wonderful. All details were explained in simple terms. Process to buy was simple and short. Very happy with the purchase process.
The sales rep, Logan M, who worked with us was very professional and courteous. He had a lot of patience and helped us select the right mattress and King bed. I never felt rushed or pushed to make a decision. We’ll be doing business with him again. Thank you Logan. You made our shopping experience easy and fun!
Make sure to stop by and ask for Logan!! This store has such a large selection, he was awesome with helping us find a new mattress to fit our needs. Logan as well as the other staff were extremely professional, patient and friendly with us.
Logan helped me out with a great deal on a Simmons Beautyrest Hybrid mattress. It had been so long since I shopped for a mattress and really wasn't sure what I wanted. He made the process simple and easy. Go see Logan and he will take great care of you!
We happened to be in Roanoke a few months back and noticed that Ashley Homestore was having a Tempurpedic sale. We went in to browse around. The store was very clean and the staff was very helpful. We spoke with Logan about a mattress. He showed us a few Tempurpedic mattresses and comfort bases. We decided to take advantage of the deals they were offering. I highly recommend this location. Logan did an excellent job and comes highly recommended!
We had an opportunity to stop by to shop a while back. We went in just to look around. Logan suggested that we try out a Tempurpedic mattress and lifestyle base while we were there. After some questions we were put on the perfect mattress. It is the best mattress I've ever owned! Beautiful store, great staff, and a great location. Most of all, thanks to Logan for his knowledge and expertise. Definitely ask for him when you go to the store!
Logan was super in helping me find just the right bed and mattress for my long anticipated master suite upgrade. He spent lots of time listening to what I wanted, guided me around the showroom pointing out options that fit my needs, gave me space to think and consider the purchase on my own so I didn’t feel at all pressured, and was right there when I needed him. The perfect blend of attentive yet non-pushy. My delivery happened before I expected it and the delivery crew was 100% efficient and professional. They came during the promised window, called 25 minutes before they showed up, made sure I didn’t have any pets to be aware of with open doors, cleaned up their mess and left the house better than they found it. I’ve really appreciated that Logan has kept in touch, letting me know status updates on the delivery as he saw it coming in his morning reports. I also mentioned that I would be looking at some other furniture upgrades in the near future and Logan has sent me pics of things that fit my wants and let me know about sales and deals coming up. He’s not just a sales guy, he goes above and beyond.
Our salesman, Thadius, was fantastic! After I briefly described what I was looking for, he took me to several living room sets right away. He knew exactly what options he had, their available & their location in the store. He knows his business well, has a fun & positive personality is ready to assist. He took the time to quote me a variety of prices for the two sets I was considering, even broke it down with/without the recliner. I think I made a great choice because of the awesome experience. Thank you Thaduis! Now, I just need the furniture to arrive at Ashley so they can deliver it!
The web site is the worst I've ever seen . I just wanted to know the price of a king size bed that was listed , I got a big run around with wanting to know my zip code, then list of stores after I plainly told them I was in 24012 , wanted me to give all kinds of personal information that I wasn't ready to give . JUST WANTED TO GET IDEA OF WHAT WAS THE PRICES OF SOME OF THE BEDS .Was impossible to find out anything .
Quality furniture section, friendly staff and helpful staff.
I loved my experience at Ashley's , my sales person Lehea was amazing.
Logan M. Helped me pick out just the right furniture for my new home! I felt welcomed from the very beginning and could tell he wasn't just trying to make a "buck". If you have any questions or concerns.. ASK FOR LOGAN. Thanks again man!!
Ask for Steve. He’s great!
Great customer service
From the moment my wife and I walked through the door we were welcomed by Logan. He showed us around to show us the kitchen tables and dressers because that was what we were searching for. We went home to think about what we wanted and were back the next day to make our purchase. Logan made sure it was an easy process.
Had a very great experience the staff was very friendly it would definitely love to continue on shopping with you guys
Service was great.Choices we're great and price was great. What more can I say
Please stop following people. I k ow you guys just wanna make a sale but damn...
Very friendly and helpful!!! Thaddeus Brown helped me, he was extremely patient with me. I came in not knowing what I wanted, he was kind and respectful!! He made my shopping experience worth while! I’ll definitely be back if he’s there. Great guy!!!!
Super nice employees. Friendly service, high quality furniture. The sales people do not hover you and you can freely walk around the store and look. Joyce was our helper and she is amazing. Would highly recommend.
Logan was awesome and helped me find a couch for an awesome price
Great service and reasonable pricing
Logan did an amazing job. Got me what I wanted and wasnt pushy. Very personable.
Thaddeus!! #347 ❤️❤️❤️ He is amazing, very knowledgeable about his products and you can tell he really cares for people that come in to the store. He’s very personable and I was so comfortable working with him on my purchase. I will definitely be buying from this seller at my nearest Ashley’s furniture store every time I visit. Thank you!
Good customer service
Came in to quick service and was out just as fast. Easy process!
Awesome experience, staff was helpful and super nice, not pushy just helpful. The most friendly people I have ever dealt with. Highly recommend
Thaddeus Brown was awesome to work with. Very pleasant attitude and willing to work with me to find exactly what I wanted. Great experience!
Great experience at the store, very helpful at matching cheaper online pricing. The availability of my dining set was a little frustrating at times but they were good about keeping me updated. My issue was that once I received the furniture the finish on it has a HORRIBLE smell, it's been 4 days since it's been assembled and I am still having to open the doors and air out the house.
Fantastic experience with Justin all around, wonderful guy.
Got great help the lady name JJ was real helpful and took us to exactly what we wanted and she was so nice everything worked out great
Thadeus was awesome, as was the manager. Treated very well. I know thats their job, but went above and beyond!!
If i could give a rating of zero i would give it this is the worst store to buy furniture from do not buy from here management is horrible i bought a Montgomery set for 1520 cash few days later it went down to 1350 i ask for the difference they refuse to give me as the online store price was chealer than what they was selling in store for. Their products takes forever to deliver worst place to shop for furniture do not waste your time
Lhea Lessard was wonderful. She was knowledgeable and made our experience seem less. She got our furniture to us in a very timely fashion.
I'm looking for an Amor or a footstool for my living room. I looking for the kind that opens. Can you send me some pictures of what you may have in our store at a reasonable price! Thank you for your attention!😊 R.A.Lessard NC.
This is the second Steve Hunsley, and his service was great again.
Just seems like a lot of games with the pricing, online, delivery fees, etc. The furniture appears to be decent quality, just don't like messing around to get a good price.
Steve our salesman was extremely helpful and took the time to make sure we were happy with our selection. He was very informative and patient.
Purchased a couch and double recliner set for our living room. Excellent quality, very stylish and we love it!!
Our experience with Ashley has been exceptional. From advise on selecting the best products to meet our life style needs, to finance options, sales process and delivery, They have always meet our highest expectations!
JJ was very friendly helpful and knowledgeable.
The lady that greeted us and showed us around was absolutely wonderful at her job. She helped with all the questions we asked. Please tell Jonte’, that we did purchase furniture at another store which had more what we wanted BUT. I would recommend her as a wonderful kind and helpful salesperson. We appreciate your wonderful selection of Jonte’ as an employee. Thanks
JJ really listened to what we were looking for and immediately showed us exactly what we wanted. JJ was personable, friendly and very helpful. Also really nice furniture!
The customer service was excellent. I was greeted at the door. The staff was very friendly and helpful. I believe our sales specialist was Thaddeus definitely patient and honest would do business again!!!!
Thaddeus Brown is the furnishings specialist that helped me with purchasing a sofa today. He was very pleasant to work with and showed me different options in the store that matched my price range and style that I was looking for. He made the purchasing and signing process quick and easy for me!!
I recommend Ashley furniture. Everyone was nice and helpful. Ask for Zhane' the Valley View Store when you go to purchase furniture or beds
MY SISTER AND I CAME INTO THE STORE TO FINE A RECLINER FOR ME. WE WERE ABLE TO FINE A RECLINER, THE SALESMAN WHO HELPED US HIS NAME STEVE HUNSLEY WAS VERY HELPFUL, AND THE LADY IN THE BACK WAS VERY NICE AND HELPFUL TOO. AND THE STORE WAS CLEAN AND YOU HAVE A NICE SELECTION TO CHOOSE. THANKS AGAIN , I WILL SHOP AT THE STORE IN THE FUTURE. NEXT FOR ME IS A LOVESEAT.
Thaddeus heard my concerns and lead me in the right direction! Very helpful!
Overall easy, uncomplicated experience. Sales staff was great.
JJ is great, as is the furniture purchased from the Home-Makers section!
Amanda was so helpful and friendly. I would’ve given 5 stars but your store doesn’t break down or remove old furniture to deliver the new furniture. Other stores do and it’s incredibly convenient. For the prices, it would make sense to add that convenience.
Excellent service, Great selection, we really like the home theater furniture.
Logan and Josh were both incredible to work with and super helpful with the entire process. They made me go from “I’m just getting ideas” to “I’m going to make this purchase” almost solely because of how helpful and friendly they were. I live in Lynchburg, but I’ll be going to the Roanoke store for anything I need in the future.
She’s an amazing person who helps out with every question a person has.
Bought sectional and bedroom suite from here. Logan was awesome in assisting us look at different designs and narrowing down to what we wanted. Very personable and also helped us save a good chunk of money! Definitely recommend!
My boyfriend and I came into the store around 6:30pm (I know, I hate people that come in before closing!) just took look at couches real quick and come back to buy one during the weekend. Steve Hunsley greeted us and welcomed us to take our time and look around the store. We quickly found a couch we LOVED and a price we LOVED even more! He was so patient and professional and helped us buy the couch. He is wonderful and we will be back to see him to buy a recliner and some dining furniture! Thank you so much for the wonderful experience and thank you Steve!
If you like second hand product, at premium price! This is the place to shop. ( Google not allowing to respond back. So I have to edit my review to respond back ) You said "we tried reaching you" I will correct that with the facts. Nobody tried to reach me, that's just another fals claim from your part.
Nice staff but products are overpriced
The store had plenty of selections for anyone's taste or style, so 3 stars for that. I was not impressed with our sales person. She did not listen to what I was looking for and was offering items that were far from what I wanted. I finally told her that I was ok and could look on my own and she wouldn't leave me alone. She kept offering suggestions that were way off and not what I asked for. I told her 3 times that I was ok and could look on my own. The 4th time, I was way more adamant that I would look on my own.
I was looking for a new mattress since my current one is over 10 years old. Lhea was the sales associate that helped me and she got me a deal I just couldn’t refuse! I’m excited to sleep in my new bed and hopefully and should have the best sleep I’ve ever gotten! I showed up a little late too, close to closing but Lhea and the rest of the staff showed dedication and stayed late, after closing, just for me and to be sure I was happy with my purchase. Thank you Lhea! And Ashely’s!
I recently purchased furniture from Ashley's at valley view mall and Lhea was my salesperson. She was so patient with me. It took 3 trips before I made my decision and each time she was a professional. She was knowledgable and very helpful in my decision making process. Thanks a million for all you did.
Actions speak louder than words folks. It has been nearly a month since we purchased our item, paid for in full, in cash. And I'm being told it will be at least another 3 weeks before my item will be shipped or even in stock for that matter. You all can do better than that. Never again will I ever purchase from here. Upfront honesty would have been nice. Being told, "it should be longer than the end of the month you'll receive your item", and then, here it is, going to be nearly 2 months by the time we receive our item. Better not be wrong or busted. Period.
Mr. Brown took did an excellent job with us taking time quoting prices moving furniture around he just did a fabulous job with us and we were very pleased with his performance.
Mr Brown was very polite & helpful... friendly & encouraging ! I will definitely refer him to others ... thanks me brown for your kindness ...
Salespeople are way too aggressive. Low quality pieces. High pressure sales.
Thaddeus Brown was very helpful and knowledgeable of everything I needed to know. Great personality and made sure I left with what I was looking for.👍👍
Steve Hunsley was a great salesman, very attentive, and knowledgeable. Thank you for the great customer service. Overall great experience
Thank you Thaddeus Brown for excellent customer Service. Mr. Brown take the time to explain my options. Keep doing a great job.
Thaddeus Brown was very helpful. Very accommodating and willing to take the extra time to let me decide on the best furniture. Very helpful in making sure I get exactly what I wanted!
8 weeks for delivery??? Did you have to wait for the trees to grow??? $5500 purchase and this is supposed to be an acceptable delivery time??? Rating could be dropped if there is one scratch, ding, smear, smudge, etc. Whatever happened to taking care of the customer???
Steve Hunsley is very knowledgeable, courteous, and helpful. From the time we walked into the store until we left made you feel at home.
I had a nice experience. Steve went above and beyond in helping me!
Do not recommend this store! Delivery took almost 3 weeks and came at 7pm, and it ended up getting the wrong bed and had to refuse it. The manager was rude and inconsiderate saying that was what I ordered. Now have to wait three weeks for the right one to come??? Never having my business again. Coming to get my refund!
We have bought from Ashley's a handful of times and have been satisfied every time. We like a comfortable but modern style and other furniture stores in the area just don't carry that style. Today we were helped by Thaddeus who did a great job!
Steve was great in helping my wife and I find us a new living room set. He was very knowledgeable in the different types of fabric and leather and making sure we picked the right set for us.
We had a great experience at Ashley with Lhea! We just bought a house and we’re in search of everything. Lhea was very patient with us as we figured out what we wanted! I would definitely recommend anyone looking to furnish their home to check here first!
Thad was enthusiastic and awesome to work with. He really cheered up the mood. He found me a great deal on the bedroom set I have been eyeing. Thank you, Thad!
It had some nice furniture. Prices seem reasonable. I like that the sales people let you look without interrupting you.
My salesperson was excellent to work with. He was awesome. Very nice and friendly.
Thaddeus is the best salesman! Go see him. He will get you set up with whatever you need!
Nice furniture, a available payment plan for some ppl who may need help
Thaddeus Brown is the sales person who helped me. He knew what to show me based on my input and I found a dinette set which matched my needs, at an excellent price. I appreciate that the item was on sale, as were most other items on display. My first time at this store, and it was a very positive experience.
Thad was very helpful. Thank you for making it easy!!!
Whatever you do, DO NOT WASTE YOUR TIME OR MONEY, Wife And I Placed Our Order Feb 3rd, chose what we wanted, paid for setup and delivery, and we got our furniture 3.5 weeks after the order was paid for. Selection isn't terrible, but if you think you can buy anything and take it with you, guess again, absolutely under no circumstances do they allow or let you take the floor model home, the items we chose 2 of which were floor models arrived damaged or let's say, different than what we saw and agreed to purchase, to make matters worse, they were trying to get my furniture delivered 2 weeks later than yesterday when we recieved them, Feb 24th. The scheduling process is apparently closed on Monday and Saturday, and I was told that I missed their call and that someone hung up, I run a business and have my phone at my side and so not have any outages, or service coverage issues that would have affected getting a hold of me but, basically, 1 week went by because they couldn't get a hold of me to arrange the earliest date available, so when I was told the earliest i could get my stuff was 3 more weeks, I politely interjected and asked to speak with a manager, and not to my surprise, I was talking to the highest authority in their warehouse, so whatever she said was what I had to deal with, I will state that she did make an exception and get a 3rd party mover to transfer my purchase from a trailer to a van, but, this is where I had to draw the line and share my story, for starters, the 3rd party drivers aren't Ashley employees, nor do they enjoy traveling from Roanoke 15 miles to Christiansburg, they stood out front of my home for 5 minutes, didn't bother to introduce or identify themselves, and as I was a mile down the road getting lunch for my family, my wife was home alone with my children, the vibe and attitude that she recieved or lack thereof , didn't exactly help the situation because she didn't know why 2 men in hoodies and boots were standing outside of the house and entered the house tracking mud on the wood floors and carpets and then turned around and waiting outside and didn't say a word, not exactly a professional or personal experience for a female with children. At this time I came back and moved my vehicles so that the van could back in the driveway. They unloaded my table and chairs and placed them in the dining room, our house is on 45 degreee angle hill and the only way to get appliances and furniture inside the living quarters is through the basement, one of the movers looked at me and said, I'm not taking that couch down there, you'll just have to move your pictures and figures and hope that the couch fits, it's a huge 3 piece sectional couch. No it will not fit around a 90 degree bend and 45 degree slope. So again I'm told, there's no way I'm moving that. From the time they arrived you could tell that they didn't want to be bothered or enjoyed their job or the fact that Christiansburg is just so not convenient or close to Roanoke. So at this point I simply say, look, I paid for white glove setup and delivery, and that's exactly what I'm going to get, so I dont care who does it, but that couch is going to go downstairs and you're not leaving until you or someone from your team delivers and installs it and I'm not going to wait until next week or any week after to get this done, today is the day, I took off work and scheduled my entire weekend on this furniture and delivery, so if I have to unload it and carry it myself while you watch or hold it, then so be it. Things got heated and the man went back to the van and just sat there. I walked over to him and said, look I just moved here, so I'm gonna go ask my new neighbor that I've never met lr spoken to if I may utilize their driveway for your van so that you can carry the couch up and through the back instead of down the incline hill. The man carried the couch in tracked mud on my carpet. Threw the papers at me and demanded I sign it. I signed it under duress, and slammed the door and told him to leave and take the trash with him. No install. Just stay away
Love my couch!!
Great stuff
Great place to shop for furniture. Steve was a lot of help in finding the best furniture for us. He was Very nice and professional. Will return again in the future
My husband is a disabled veteran and finding a recliner that would fit his needs was very easy at your store. We were running behind and your sales staff was so gracious in helping us...it was very much appreciated and feel sure we will shop there again.
Higher prices
My wife and I recently purchased a house and were in need of new furniture including a bedroom set. We decided to look at Ashley as we had heard good things. We found a set that we liked and began talking with our sales person. One of our main questions was when the furniture would be available, as we need it by the end of the month. Once our sales person found this out she told us February 11 the day it would be available. This worked for us as it fit in our timeline so we proceeded with the sale. Fast forward to a week and a half later and we have been informed that the earliest we can receive our furniture is February 26 and that can still be pushed back. Needless to say we feel like we have been used as our sales person found what we wanted to hear on timeline and rolled with it not wanting to lose the sale. As a result we will never be shopping nor setting foot in Ashley ever again.
Great service and knowledgeable. Talk to Lhea Lessard and she will give you the best service. I will be shopping here again.
Lhea helped me with finding the couch that was just right for me and my boyfriend. She was knowledgeable.amd helped us with figuring out payment options. We are very pleased with the service that was given to us. We will be back and we will definitely be asking for Lhea again!
The showroom is excellent. I usually purchase the most expensive furniture here because it's beautiful and well built. I've never had an issue after two years of use compared to the other furniture stores around here. They inspected the furniture on delivery and noticed that one piece was damaged and came back within a week. They also make their own furniture and it will take about two weeks to get your order. Really nice quality.
I visited the Valley view location, looking for a item that was in a advertisement, was I surprised that the item was not in stock and it had to be ordered
Dishonest, salesman lied, I order a recliner from them, it’s been 4 weeks was told by salesman “I’d be surprised if it would take longer than 2 weeks”. Was informed today that the Blue Steel rep said it would be at least 4 more weeks. So instead of letting me cancell they want to charge me a 20%restock fee, restock fee for something that’s not in stock. The only way to avoid the restock fee it has to be 6 weeks, I was just told that the BlueSteel rep said at least 4 more weeks. So instead of letting me cancell they choose to make me wait 2 more weeks to cancell. In my opinion these people are dishonest and have no regard for people. I wish you could give these people 0 stars. I have filed a complaint with the BBB.
Emily , was very helpful. It took no time at all to get the transaction complete, plus zero sales harassment. Very upfront and detailed about each deal. Thanks, me and mine will be shopping there again.
Great
Just couldn't find what we wanted
We recently purchased a bedroom suite and mattress from Erin at Ashley Furniture. She was very helpful and took her time with us. She is new and learning, but any questions we asked that she didn’t know, she found out and got us a quick response.
Very nice place friendly staff.
A terrible experience. We ordered a couch and bed/frame two months ago, kept telling us there were delays, then that the frame was in but came cracked and had to be sent back. We called the store manager, who essentially told us the salesman was lying to us, that the 2-4 week delivery window should have been 6-10 weeks, and that the frame had never been received, let alone cracked and returned. We have been given a new delivery date in ONE MORE MONTH, and are in talks with corporate to cancel the bed without the fee. They are just lying for no reason, they could have told us it would be over three months, instead they lied about damaged goods, delivery dates, and I imagine many more things. How they even have 3 stars on here is beyond my imagination. Terrible experience, will never go here or any other Ashley store ever again, and neither should you.
Dishonest salespeople and manager. This store isn’t really an Ashley store it’s owned by a private furniture store guy so corporate won’t help you when you call with complaints. It’s supposedly written in fine print on the front door. Tracked the owner down and complained and he responded by telling me he’d cancel the order instead of keeping his stores promises. He doesn’t value customers at all and is only in this for the $$$. Go shop somewhere else or at least an Ashley corporate store if you want an honest transaction! Check your bill for inaccuracies because there are sure to be some “accidents” in there.
Ordered an 9 piece dining set. Slooooooowwwwwwww to get your stuff. 6 weeks, then they arrived damaged. They did take care of it, although their follow up required prompting, and an additional 5 weeks for the replacement. Note for AMEX users, they don’t take it, unless you ‘ask for approval’ 🙄. They did it for me, but I thought it was a ridiculous policy. They also charge for delivery and will setup (basic only) but will not level for you, where their competitor does not charge and sets up with complimentary felt pads, as not to damage your floors. ( I ordered my living room set from Grand) Quality of products are good. However, if you’re looking for something higher-end, shop around. I will note that I am definitely satisfied with the product, just not the service.
Got great customer service as always at Ashley tonight! Thaddeus was very helpful!
In store the experience wasn't bad, financing was pretty easy. They do try to sell you everything under the sun as a warranty and upgrade delivery (which is already expensive at 80 dollars) In the store they say you can pick your delivery day and time thats a lie! They tell you the day and give you a 3 hour window. Well ours was 3-6 but didn't get here until after 9pm. It was a huge headache cancelling plans and wasting our time waiting for a call.
DO NOT SPEND A PENNY HERE!!!! This has been the worst case of customer service I have ever dealt with. I ordered furniture on March 9th 2018 and my order was not completed until July!!!! When you call the store they tell you that they can't help here is the number to the warehouse. So they don't care and won't advocate for you or call the warehouse to give you an update. The manager Jeffery Mills is a joke. He will act all concerned and give you a business card with his cell and e-mail on it but will never respond to either one of them. I was suppose to get a $220 refund and today is Aug 7th and it hasn't occurred. I spoke to Mr.Mills 2 weeks ago and got the I will have someone call you tomorrow line. Nobody called and I have called back 4 times since then and he is always convieniently not in the office or just left for the day. I left 4 messages and he has still not called me back. I have requested Mr. Mills supervisors name, phone number, or e-mail and guess what. The store is not at liberty to inform anyone of that information. I have resorted to filing a formal credit card dispute with my credit card company for my charge from March 9th in the hopes of maybe actually getting a response out of this manager and store. I do not recommend that anyone purchase anything from this store. I hope this saves someone from Making the same mistake that I did. Unfortunately I didn't check the reviews before I ordered from here and now I feel it necessary to add to the negative reviews to try and help someone else.
We spent over $5000.00 on a leather sectional with the extra protection plan. After one year there is a rip on the cheap material they have on the inside of the cushions between the leather. I had no clue that it was not completely covered in the leather and they refuse it fix it because they said the rip is on the seams. They would not even send out a tech to look at the problem. I have contacted the store and was told that the manager would call me back which was over a week ago and still have not heard from them. I have also contacted corporate and the protection plan company and no response yet! There have been other problems with the sectional besides the rip but this is one is not acceptable! Biggest waste of money that we ever spent on a big purchase! Cheaply made furniture and even worse customer service!!
I have had by far the worst experience with Ashley's furniture 1st they ordered the wrong bedroom set which they gaurenteed to be I. No longer than 2 weeks I was having guests over and of course the bedroom set didn't come in. When it did come in our salesman ordered the wrong bedroom set. So of course I went back to the store to let them know and the bed that I wanted was discontinued. The. I began dealing with the store manager he told me to come in and pick another bedroom set so I went in.l and it has been now over 3 months and the new one still had not come In. I call the store daily and the store manager keeps telling me that he is going to call me back and I have yet to hear from him. Never again will I buy from them. This is why I began buying all my furniture from z-gallerie I don't have any issues like this with them. I would love if someone can reach out to me and fix this problem. It is ridiculous and I was THIS PROBLEM FIXED. I am going a one because there is nothing lower to rate the store. The store manager I am referring to is Chris he is by far the biggest liar he makes you feel better and acts like he is going to fix the problem but when in fact does absolutely nothing.
Furniture on display here is not for sale. One pays up front for items that are to delivered at some indefinite , subject to change date. Our experience was one of delay and unkept delivery dates. Only the very patient should shop at Ashleys.
Really nice furniture a bit pricey but very nice
I recently purchased a bed, box spring and mattress from Ashley Furniture. Jodi, the sales reps was extremely personable and assisted me with selecting what I believe is the perfect bed for the master bedroom of my home. In addition to the great customer service at the store level, the delivery drivers had the same level of great customer service during the delivery and setup of my merchandise. The only reason the rating isn't a 5 out of 5 stars is because I was anticipating a call the day prior with an estimated time of delivery but did not receive. That was forgivable especially considering the overall experience and the friendliness of the staff even when I stopped over to the store on my way home from work to inquire about the delivery window. Thank you, Valley View Team for a great experience! - Erica
Steve took 4+ hrs to make sure we got exactly what we wanted. That is excellent service, you do not find that everywhere. If you need furniture, these people will do you right. Thank you all!
Went in looking for a cheap love seat for my home theater. Nothing fancy, nothing crazy, just wanted to walk, wander, browse. An old guy started following us around. Like we were the prey and he was hunting. I get commission is a thing, but if you make people uncomfortable it makes the experience a bad one. We left shortly after. Not going back. Which is a shame. We love our Ashley sectional in our living room.
They delivered couch last week with chipped table said i would have another table this week and havent heard anything back Im paying for this i want my merchandise! Beware people they dont care once they get your sale!! NEVER AGAIN
Great service from the staff.
Horrible experience with scheduling delivery dates. They changed our delivery date 4 times till now and they're just continuously postponing it. We have guests who were planning to stay at our place and now they can't anymore because the furniture will not be arriving on time. Their customer service is very poor. The staff are unfriendly and unwilling to help. What a stressful and negative experience, never ordering from them again!
I've been to another location in Charlotte, and I had a very different experience at this store. I came in knowing exactly which couch I was looking for, and I asked the associate who approached us if it was set up at the store. I told her the name and showed her a picture and she had no idea. She left to go look it up and then told us they didn't have it. I decided to browse and see if anything else caught my eye, and sure enough, I came across the couch I was looking for. I was a little surprised that she didn't know what was on display. She also didn't make much effort in assisting with pricing, as the associate at the Charlotte store did research on every couch I came across to tell me what price he'd be able to give me, all of which were much lower than what was shown at the Roanoke store. I ended up contacting the Charlotte associate to place my order through him.
Fantastic for credit help
Great costumer service! Was very helpful with any questions and made sure I got my sectional before Christmas! Love them.
It's the worst place that I've ever went to a bunch of Thieves
Clerks follow you around and don't leave you alone
Awesome selection!
Janee is the best sales person ever!
Way over priced!
Highly overpriced and everything seems to blend together. Commission based sales can be pushy.
Didn't have very many options for fabrics
Simply put, my WORST retail and customer service experience ever! It took over 6 months to receive my complete, non-damaged order. I was called a liar by both the in-store salesperson and the warehouse, despite multiple witnesses that heard these folks say things that were later denied. I had to beg for split-delivery, when one of my pieces of furniture arrived over a month before the other, after being a month late. NO ONE in the entire organization will call you. You as the customer have to initiate every conversation, every inquiry, every scheduling, etc. Despite repeated requests for them to call me, they simply would not. I even managed to get the name and number of the "district manager" ("Samantha" who supposedly works out of the Roanoke store), and she also would NOT return my call. Overall, just a miserable experience! I almost never leave negative reviews online, and I have patiently waited many months before leaving this one, but at this point I have no other recourse than to leave a negative review. And I will be doing so on multiple sites to warn as many people as possible to stay away from Ashley Home Store!
Great service AND great deals. Large selections
Found just what I was looking for and our salesperson Justin Doak did a wonderful job of helping us with our purchase at a great price.
Spent 13k was to get two free Tempu Pedic pillows. 2 1/2 months later 5 phone calls (with promises of call back, but never happened)2 e mails to corporate office and I get a response today that they cannot access stores computer to help? WOW , I guess a phone call to your store never occurred to them. I just want my pillows. Sad shame- If you tell someone your going to do something- DO IT!!
JJ was a very good sales lady and I would recommend her to anyone to buy furniture
Buyer Beware of Ashley HomeStore Roanoke. I spent over $6000 in my most recent purchase over $10,000 total over years and for that being treated like nothing. Purchased middle November received early December only to have damaged furniture that was brought to stores attention a day or 2 after. Most of the damage caused by delivery guys and most of it consealed to by pass inspection. All of damage was brought to stores attention with a week.Young lady told me someone would call...I never got a call. Finally called the store the store instructed me to call the warehouse manager. Call Warehouse manager and they didn’t want to talk with me told me I would get a call from survey guy...never got a call had to call back again to complain finally got a call from their guy saying he can’t come to my house to survey damage to see if they will fix or order new for another week and half. I was off work during that time and he wouldn’t come until I got back to work so he expressed he would come early. I schedule to go in work late for guy not to show up and finally call me hours after to ask if he could come later. I told him it’s to late already at work he promised to come that evening. Well at this point I called store to complain I have been living with broken furniture long enough and something needs to be done and asked to talk to manager. For some reason this store will push you to not talk to manager or someone in charge. Finally I get the manager who has a lack of empathy for customer issue and more concerned about my frustrated state. He states I need to claim down and he will help. How will you help? He states the guy said he will be there at 5:30 I said yeah he also promised to be there at 7:30-8 that morning. Manager says well if he don’t come I will personally come. I said okay you will come if he does manager says yes. Well guess what? their survey guy text me saying he needs to go home and it won’t be until next week when he can come. At that point I call store to tell manger and to my surprise manager says I can’t come either because I live 25-30 mins away. He assumed I lived in Roanoke. Well as a manager you sure didn’t follow the steps to know the whole story and purchase just concerned that I’m making you feel bad by being frustrated. At this point he says let me look at your transactions and call you back after hour and half call back to say can you send me pictures of damage and I’ll see what we can do. I take pictures and send that same night. No response assuring me he got them, no call back next business day to say I got them or this is what we going to do. I patiently waiting until 5pm. Called the store asked for manager and she tells me he’s gone for emergency and he will be back and she will give him the message to call me back. Knowing how she told it to me he wasn’t going to call back(which he didn’t). I asked who could I call that would be above him she told me no one above him (once again this store tactic to never let you talk to manager or higher) I said there’s got to be someone! Asked for email of someone i knew by name that would be. I will email her but at this point I’m almost month in half with broke furniture and not a single visit ( given the holidays) to at least get the process started. They have no problem taking your money but won’t do squat to help you after the fact. Your inconveniencing them. At this point I would suggest no one shop with them if the can help it. I will no longer shop at Ashley period I will take my business elsewhere hear on out.
It's way great. Amanda has a great personality spent well over an hour with us, took her time, and went out of her way to make sure we got exactly what we wanted. I would definitely recommend this place and make sure you ask for Amanda
I will never order from Ashley Furniture again! I’m on my third scheduled delivery....all in which I had to schedule. First, my sofa was delivered broken and according to Taylor who is one of the delivery guys, it happens all the time. Ok. Then I find out they got my order wrong...Taylor delivered the wrong color and blamed it on the website I ordered from. Said the right color was in their warehouse and would be delivered the next day. Taylor said please don’t yell at me (I guess there is such an issue that yelling happens all the time.) The next day came....never heard from anyone. So I called and just so happened they were closing for the day. So we scheduled for Thursday and said they would call for confirmation on Wednesday. Never heard from anyone on Wednesday, so when Thursday came around, I called to confirm. Skylar said my piece wasn’t there and I would have to reorder it. After I told her Taylor said it was in the warehouse she said let me check. Sure enough if was there. We scheduled a delivery for Saturday morning with a confirmation call on Friday that I never received. I called Saturday morning to confirm my morning delivery only to find out it’s an evening delivery and once again another day ruined because of careless mistakes. If I were the manager, I would have loaded the piece up and delivered it the same day on my own. But that’s just it, there is no management. I’ll be in touch with corporate, but according to reviews with corporate, they’re just as sorry as the franchise in Roanoke Virginia! Stay away...go to Grand Home Furnishing or better yet shop locally owned stores. Should have went to People’s furniture!
Go in to buy two chairs and told oh you can’t buy those you have to order them! What’s the point of having the store when you can just order online.
I had 2 visits at Ashley in Roanoke and J.J. was my salesperson each time. The first time I spent well over 2 hrs picking out furniture for my new place and J.J. was graciously patient with me as I changed my mind several times...I tend to be picky:) She even had people get stuff off the walls for me and moved coffee tables and other furniture around the store as I mixed and matched a living room suit. She never once rushed me and let me take my time. The second visit I went to exchange some things from the first puchase that had not even been delivered yet, and again she let me take my time picking out new items and I was very thankful that Ashley even let me do an exchange without any type of hassle. J.J. was very nice and professional both times, as was every one in the store. I definitely will go back here for any more furniture needs!! P.S. My furniture was delivered today and LOVE it all!!!
Great experience! Saw online black friday sales but wanted to look at furniture in person. Salesman Steve Hunsley was helpful in getting dimensions and matched online price! Recommend Ashley HomeStore Roanoke.
It's a sad day, during "Ashley's Biggest Sale of the Year," when their website has the same bedroom set for $200 less than their in-store pricing, and then when you ask for the store to waive delivery to semi-compensate the difference, you're told "We're already losing money on this stuff, because it's a 'door buster deal'" (meaning only 10% more off than their everyday sale pricing, clearly stated on their own website); to make it even better, they 1) wouldn't trade out one chest for another in the same series (even though it was an add in) 2) they tried to up-sell my family the extra warranties that we got for free when buying from a different company. They are NOT losing money, even at their 'door buster pricing,' (which was very intellectually insulting to say to a customer) but because they didn't waive delivery, we walked and we found a much better deal on the same package, with the specific chest we wanted, we got free white glove delivery and the five year extended warranty that they absolutely would not budge on. In short, over not waiving a $99 dollar delivery charge, they lost the entire deal, and we, as consumers, came out far better by buying from a different company, online. Companies like this are the reason that Brick and Mortar stores either evolve or die. Just like another store that closed in that same area a while back, I'm sure they won't be there much longer, either, with those practices. Won't even give them the chance to match the deal, now, because we never should've had to look elsewhere.
I had a great experience with Ashley’s Furnitire Homestore in Roanoke. Everyone that works there were very helpful and I love how the entire store is set up very beautiful and welcome feeling. The value of the furniture is fantastic and they will continue to have my Business.
Every time I go into Ashley HomeStore my salesman, Tyrone Molina, is quick to help me find exactly what I'm looking for. He's super knowledgeable and gives great customer service. Everything I've purchased has been of great quality for the price.
I really enjoy the layout of the store, the friendly staff, a great sales team that works together to help others . Great buys for beautiful upscale furniture! The store is already decorated for the holiday season and looks beautiful!
Had a great experience shopping here. Very beautiful furniture. Tyrone was so friendly and helpful. Will definitely be back in the future.
Awesome selection and friendly staff. Tyrone was very helpful! He heard my vision and made excellent suggestions.
I decided to pay a visit to Ashley after my daughter had spoken so highly of her experience selecting furniture in the Roanoke store. She had recommended her consultant Aeyla, who had come highly recommended to her. I am so ecstatic that I was actually able to catch Aeyla on a Monday evening. She spent a good deal of time walking me around the store and explaining many different facets of each piece. Did I mention she even offered her own personal time on her days off to come back and assist in my selections? She also had already stayed about 30 minutes after closing with me. She was able to pick items from a few different vignettes and create a beautiful living space for my family room. Her creativity with colors & design styles, as well as her overwhelming knowledge allowed me to leave completely satisfied and wanting to refurnish every room in my house. I will most certainly be back to spruce up a few more rooms after all my Christmas shopping is done! EXCELLENT!!
Great selection and very helpful staff. Go check out their beautiful store with very competitive prices!
Wow what a selection if you're looking for a leather motion furniture Ashley Furniture is the place to go I had a great experience very knowledgeable sales people customer service fantastic I would recommend them to all of my friends
What a wonderful furniture store with excellent, helpful staff! I was so pleased with Aeyla’s customer service and attention to personal style and budget. Great shopping experience at Ashley!
A great shopping experience! The sales staff was very knowledgeable about the furniture, and the cleanliness of the store really impressed me! Will definitely return!
I got a mattress and Aeyla was super helpful. She was able to help me decide without being pushy and trying to sell me something that I didn’t want or need or that she had to “push off the shelf”. Great customer service as well.
Great experience at this store. The manager Jeffery Mills was great. He was very informative about the products. He was very polite and a great manager.
I ordered a couch and love seat 12 weeks ago and still have not gotten either one of them. They just keep saying they were damaged and give me like $100 back and free delivery. I have been in my apartment for 12 weeks without any furniture and I continue to get the run around from them. I don't know if anyone else has experienced anything like this, but I wouldn't recommend this place to my worst enemy.
Haven't received my furniture yet. But sales man Steve Hunsley was extremely helpful in helping me find the right couch and even price matched the online prices for me which saved me tons of $. was a very pleasant experience unlike shopping in the other Furniture store in our area where they pressure you. It was a great experience and i would ask for Steve Hunsley he was great :)
JJ was great, I knew what I was looking for and didn't need anyone hovering and once I made my choice she had all the information I needed and was efficient.
Joyce Jenkins Home Specialist was helpful when my husband and I purchased a bed and mattress She even helped us after the purchase when we found the online price was cheaper and she initiated the price change. .... thanks
Steve Hunsley was very helpful and we saved money on a great leather chair! Would definitely go back!
I bought a couch and mattress from Ashley about 2 weeks ago. I had a great experience while picking out what I wanted. Justin Doak was a great help, he wasn't pushy while making my decision. I was there for about 2 hours deciding, which I know was a long time, but I was never rushed.
Great service and selection of furniture! My wife and I were getting new furniture for a new house and Steve was incredibly helpful and patient when we had delays with the house and altering our order. I highly recommend Steve and Ashley HomeStore!!
My wife I and purchased a bedroom suite, mattress, rug, and lamp from Ashley Furniture in Roanoke. Our salesman Steve Hunsley couldn't have been nicer and more helpful. He was patient with us and not pushy. The entire staff was pleasant and even stayed late so we could complete our order. Definitely would recommend them to friends and family!
Aeyla went above and beyond - she was extremely helpful and knowledgeable both before and after my purchase. Plus she was the first salesperson ever to not awkwardly hover over me while I was trying out the display mattresses. If you visit this location (and you should) ask for Aeyla. You won't be disappointed.
Aeyla was more than helpful and helped me and my boyfriend pick out a new living room set. She was very helpful and I even appreciated her own personal opinion and design taste to help make our house feel like a home. She also went above and beyond to make sure we were getting the best deal. We left extremely happy and loving our new purchase. We will definitely be back to purchase another set from Aeyla.
Worked with Aeyla the past couple of weeks...WONDERFUL young lady!!! 😊😊 We are purchasing a new home and she has been with us every step with matching up colors, sizing up which pieces will fit and which will not. Aeyla is EXTREMELY knowledgeable about every aspect of the store and is more than honest about the different brands and options available!! Will definitely be coming back to work with her again!! Way to go Aeyla!!😊😊😊😊
Worked with Aeyla. She was GREAT!!!! Ask for her!
Excellent service! I hate being ignored by salespeople that are too busy to help customers, and that was DEFINITELY not the case here. Steve Hunsley was attentive and answered all of my questions promptly and professionally. Well done!
It has been fantastic working with JJ at Ashley HomeStore. She has helped me furnish three separate apartments so far and I will definitely be going to her in the future. She has gone above and beyond in her customer service and we are incredibly grateful to have found her!
Great salesperson,Amanda, very helpful!
Great store with affordable prices. They are so easy to work with.
Great experience there and great staff. That guy Justin was a big help.
I had the pleasure of working with Justin. He was extremely helpful and went way above to help me look for what I was trying to find. If I need any further furniture assistance I will definitely go to Ashley and hope Justin’s there. Highly recommended.
Great store and extremely easy to work with. The staff is knowledgeable and helpful.
Great selection, easy to work with in regards to financing and great service
The staff members in this store are always incredibly nice and helpful. Great experience all around.
Excellent service
Aeyla was so sweet! She really knows her furniture and I will always go back to her for my furniture needs!
Aeyla was great to work with! She was very knowledgeable and understanding! I highly recommend working with Aeyla!
Excellent service! Aeyla was super accommodating and transparent. Wonderful to work with. Aeyla comes highly recommended.
Best Furniture Store in Roanoke!!!
Priced chair free with couch and love seat. Wife returned next day and chair was 1/2 price if you purchased couch and loveseat. Beware of shady dealings.
Good people. Very helpful
Nice. Done like salespeople that much though
To pricy
Furniture is okay. The salesperson that talked to my mom and I was very cheesy and patronizing. "I thought you guys were sisters." Seriously... My mom is almost 70. I'm 34 and was pregnant at the time.
Don't go thair
Bought a couch a little over a year ago, brand new and it's already squeaking terribly. We have called them multiple times trying to get this issue fixed and no one will return any of our phone calls. This has been going on for months now. It is absolutely ridiculous and customer service is awful and I will never give them another dime of my money.
Wonderful sales associate and love the various selections.
Rude people till you are in front of them
Great selection and staff
Great sales associates everyone was very helpful and understanding with my two special needs children in the store. They gave ma a great deal on a couch I would never have been able to buy without credit. Two weeks after ordering and it's already in wonderful people and very nice furniture with excellent payment options.
This is the most disastrous situation I've ever been and they take forever to deliver your furniture and they lie and say that is being made when really there stalling the order to be delivered. I spent so much money dealing w/these people. Don't ever buy frm here.
Beautiful furniture at a great price. Wonderful staff. I wouldn't buy from anyone else.
Very friendly staff. Much quicker turnaround time compared to other furniture stores.
I feel like I was taken advantage of didn't really understand the way thing went down with my sale I will never step foot in the valley view store every again
Not a great selection of styles. Everything is overpriced and the staff was uninterested in selling us anything.
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0% interest for 60 months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Minimum purchase may be required. Down payment up to 30% may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. Qualifying purchase amount, less any applicable down payment, must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. Excludes Samsung appliances and electronics. For more information on our Regular Price, see store associate or visit ashleyfurniture.com. Discounts from Regular Price may apply based on payment method and terms which may be considered a finance charge. See store for promotional options and details.
