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Ashley Store | Staunton, VA 24401
Ashley Store
Store hours
Open today: 10:00 AM - 07:00 PM
About Ashley
The Ashley Store in Staunton, VA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Staunton, VA is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
What our customers say
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The best experience at Ashley in Staunton… had been to other locations and the way I was treated was outstanding! I was given water and a bag of chips while I waited to be checked out! Marty the manager stepped in and gave me great pricing. Margaret was very helpful
Great experience! Margaret was wonderful!
The best experience I’ve had shopping for something so cozy! Marty made us feel special and matched us with the perfect set for our home!
Marty did a great job very knowledgable
Marty did a great job hel p ung ne choose a mattress!
Marty was absolutely amazing! I’ll definitely be coming back because of her.
Marty, girl, you did your thing! She was extremely helpful.
Marty the manager was really nice and helpful. Make sure you ask for her by name!
Marty was an AMAZING associate! She genuinely cared about us and our purchase! Could not rave enough about how good our experience was!
Absolutely the worst customer service was scheduled for delivery 4/20/2024 never showed up So now I am left without a bed and have talked to them twice today with nothing being resolved on knowing when I will get furniture and said she couldn’t refund me the money. We spent $5,500.00 dollars in there. Will never deal with Ashley Furniture again. I had a few friends that used them with bad experiences I should stay out of there
Great experience picking out a new couch! Marty was super helpful. I had a very specific vision in mind and she made it happen! Thanks so much for 5-star service!
Margaret MCElroy was wonderful to work with!!
Marty was wonderful to work with! Definitely ask for her!
Marty did an amazing job
Margaret was wonderful!
This without a doubt is the best furniture buying experience I've ever had! Marty is so knowledgeable and even more caring I highly suggest anyone that's wanting to buy furniture come to Ashley and come see Marty she's fabulous!
Excellent service by Mary Maupin who helped us pick out our beautiful leather sofa and loveseat! Thank you
Marty Maupin was very helpful and answered all questions we had.
Marty was a definite jewel. Told us about the sales and let us look on our. Loved it.
MARTY WAS EXCELLENT VERY KNOWLEDGEABLE ABOUT STORE PRODUCTS
Marty was very helpful while couch shopping. She was very knowledgeable about materials and gave great recommendations!
Margret was very helpful
Marty gave great service in choosing a mattress
Marty Maupin was amazing! She helped me pick out some amazing designs for my home. She also gave me some great ideas!
Marty was great service was awesome answer all my questions I will be back
Marty good service
Margaret helped me find the perfect chair!
Can’t even give a 1 star rate! These people especially (Marty), is a con artist! BEWARE She will said she ordered that you just looked at in the store. Then try to charge you without your even receiving it! I know at least 15 people that have been charged fraudulent charges and she should be charged with felony theft. DO NOT GO TO ANY ASHLEY STORE. They are bad bad people
The store is set up beautifully, Marty was extremely helpful. Look forward to her business
Marty did a fabulous job matching furniture and helping my friend and I to find furniture for our new place.
Marty was very helpful with showing us everything we wanted to see!
Marty is a wonderful sales person! She made sure to give us space while making sure to give us every deal she possibly could !
Margret was very super helpful with finding the right mattress that we wanted and bed frame that would fit and match our already existing furniture!
Marty helped us find the perfect couch for our home. She was great to work with!
Had a great experience at Ashley Furniture today, Marty was awesome, Thank you!!
Found the perfect mattress with a great price thanks to Marty!
Wow, I’m impressed!!! Walked in with my curtain looking to match furniture. First I was greeted by Marty and that was awesome, because I am a true believer in customer service and then she help me to the end. She gave us time to browse and then checked on us!! I give a 10 star rating on her!!! Awesome experience!!!
Marty was exceptional to work with! Kind and her service was superb. Definitely ask for her
Wonderful service by Marty
JJ in Roanoke, VA went above and beyond to help us find something that we loved and was within our budget. I am so excited to get our new furniture. High quality furniture and high quality customer service. Thank you JJ and thank you Ashley.
Let’s talk about JJ !! I will promise you that if you want absolutely thorough and excellent customer service go find JJ !!! We felt like we had a family member helping us. We will be back soon for a living room suite and will only buy it from JJ. She is an absolute gem !! Dean and Aimee Cox Goodview,Va
Ask for Marty she will be of great service to you!
Marty was fantastic to work with!!!
This place is a joke. They treat their employees HORRIBLY. Fired a friend of mine after an employee threw her under the bus and wouldn’t train her properly. Then fired my partner after months of hard work and being told he would move up in the company. The GM Marty let him work for her till two hours before his shift ended to fire him with no other explanation other than sales were down. Callous, cold hearted, and absolutely unprofessional. Will NEVER have my business again. Crooked company.
JJ did a great job in helping us pick out a TV stand!! Wanted something not to big and a rustic color feel and she even was able to save us money and we got to bring it home the day of!! She is amazing and I would recommend her to anyone!!
Marty was excellent ! Definitely ask for her
Marty was wonderful to work with
Glad we stopped in and visited with JJ. She walked us around and pointed out some amazing deals. I can't wait to see our new sectional and dinette set in our space. :)
We order furniture from them and a no time it was here. Looks absolutely fabulous . I would also like to thank Marty the manager for making sure we were taken care of thru the whole process including the delivery and set up.
Scott was great 😊
Scott was awesome!
excellent purchase, excellent price... zack a very kind person! Thanks
We went in and found what we needed right away at a great cost. Everyone was so friendly and helpful. We will definitely be back!
Very helpful!
Our experience shopping here was amazing, positive, and Stress free! Our salesperson Joyce Jenkins asked what we were looking for and guided us in so many options! She answered all our questions and has so much knowledge and experience in the products and in decorating. She was so friendly and addressed every one of our concerns. She really LISTENED to us and what we wanted. We bought our couch and we are so pleased with our whole shopping experience. We will definitely come and see Joyce next time we are in need of decor for our home. Thank you!
Great service! JJ is so friendly and easy to work with!
Marty greeted us immediately and was very knowledgeable. She helped us find the perfect furniture and mattress and worked with us to fit it within our budget.
JJ was very personable and helpful!
Marty helped find exactly what we needed
Scott was awesome and helped me immensely!! Thanks Scott Einarsson!!
JJ and Matt were great to work with
Mathew at the Staunton Va location was an amazing sells rep to work with! I was very indecisive about what I wanted and he was patient and helpful throughout the entire process. I love the couch and table we picked out and can't wait to receive them.
Matthew at the Ashley store in Staunton was great! He was very informative and helpful. I would highly recommend him!
Zack was awesome! He introduced himself, pointed us in the right direction, and let us go and shop. When we were ready we reconnected with Zack. He answered our questions, and checked us out quickly and efficiently.
zach was very helpful.
We would like to express the amazing customer service we receivedfrom JJ. She has helped us through picking out a bedroomset, dinningroom set for our new home. She also helped us with our living roomcouch and chair set. Today we wete shopping for a living room table set. As always her friendly smile and helpful ideas made our purchases easir to choose. There was no question unansweredand with sich a great attitude why wouldn't we always wait for her help on all fiture purchases. She also sold us a comforterset in their showroom on evening. This lady deserves a raise to keep that kind of customer service. The Bensons
JJ WAS A GREAT HELP TO US TODAY. REALLY ENJOYED HER EXPERTISE ON ASSISTING US WITH FURNISHING MY NIECES NEW APARTMENT!
JJ was very helpful and knowledgeable about the product we purchased!
Marty was amazing to work with
Ask for marty
Marty was awesome at helping pick the furniture
Kenny was helpful in finding me the perfect sofa!
Ask for marty
Ended up only getting the bed out of a huge order placed with Ashley. I was lied to repeatedly by employees about when my daughters bedroom furniture was going to be delivered. Finely got the bed and then bought all the rest of the pieces cheaper and faster off of Amazon. Never ever do business with this company.
Scott was great
Awesome experience with Marty
JJ was very helpful !
Very nice sales lady, not at all pushy
Marty was fantastic
I bought a sectional from the Ashley store in Staunton… My sales person was Matthew and he was extremely helpful. I had shopped at another major furniture retailer here locally and received much better service at Ashley. I’ll definitely shop there the next time I need furniture or accessories
JJ was a good help finding the good furniture for our living room
JJ was wonderful
We came to Ashley because we needed a sectional sofa. J.J. took her time with us and found us the perfect one! She was wonderful!!
Awesome Customer service ,JJ was awesome and so sweet ,ty for ur service
JJ was great to work with. Bought 2 reclines, end tables, and a coffee table. She provided great service and answered all of our questions. Will definitely be back.
JJ was the best! She was very knowledgeable about her store and inventory and helped us get exactly what we needed without making us feel like we’re being “sold” on anything. Will be going back to her anytime we need anything from Ashley’s!
Stopped by because we need a new couch for our home. When we entered the workers behind the desk did not acknowledge us at all. My wife and I continued to walk around and nobody would help us. Multiple employees made eye contact but would not get up from behind the deck. Eventually we decided to use the kiosk to see other options. Thankfully that was there. If you’re looking to make a big purchase I’d recommend going to somewhere else.
Joyce, JJ was super awesome, excited, and really knows her stuff. Made the extra effort to find me just what I needed and I appreciate that!
Matthew was very professional and knowledgeable. He was easy to work with and I was pleased with his service . I will definitely tell everyone I know to go visit Matthew here . I definitely recommend this place
Ask for marty
Sold my elderly disabled father a $2700 twin mattress for his adjustable bed. See pic. Does this mattress look like it's adjusting with the bed? Also paid a lot for delivery because we were told we couldn't pick it up ourselves. Found out that's not true. First time delivery scheduled, no show. Second crew were on time and very kind and polite. I wouldn't buy anything from people I don't trust.
Marty was fantastic to work with! We cant wait to get our new furniture!
Marty was super easy to deal with! Offered to match online prices and work our deal multiple ways to see which worked better for us! No following us around the store and bugging us like other stores we looked at furnature at. She gave us the price information and let us do our shopping!
Me and my sister are moving into our first apartment. We were clueless when it came to furniture shopping but Matthew helped us a great deal. We got a new coffee table and a new end table well within our budget! Great experience!
My wife and I went in to Ashley Furniture looking for a bedroom suit. We were immediately greeted by Marty, who was welcoming and asked us what we were looking for. Marty began to show us around. After confirming some measurements, we came back and asked for Marty because she seemed to really care about our wants. Marty’s service for Ashley Furniture was a 10/10!
I had a great experience at Ashley Homestore with the help of Marty Maupin!
Marty was very welcoming and friendly😊 Very helpful!
Marty was very helpful.
Marty provided Excellent service. And very helpful
Marty was great! She really helped us design our new space and made the process fast and simple. Thank you!
Marty was so helpful when my daughter went in to buy a sofa bed . She was very polite and friendly and was very quick in helping her. The whole experience was a pleasure
Marty helped me find my new sleeper sofa and got me set up with a financing plan super quickly! She was very happy to help and super friendly!
Best service from Marty she made me feel at home! Well informed
Excellent service from Marty
Sales associates there are very friendly and knowledgeable about their products and willing to help out in any way they can. The manager was rude and hateful when wanting to edit an order that hadn't even been submitted yet. He acted as though it was a big deal, that it would be time-consuming and told us he would call us later to come back in. Even the associates there looked nervous over the tension from the manager. Fast forward to over a month and a half later, we finally got a call to go over our order. Needless to say we took our business next door and ate the $200 deposit from Ashley Furniture which I'd rather do than to ever deal with that manager again.
Marty was a great help súper friendly
Marty is amazing! Phenomenal customer service; we will be clients for life!
Great experience with Marty here in Staunton if you are in the market for furniture please give Marty a try!!
Marty did an amazing job helping me select a houseful of furniture
Ask for marty
Ask for Marty she is the best
Marty was great helpong me choose the mattress
Marty was very kind and very helpful in assisting
Definitely ask for Marty she was amazing at helping me choose the right mattress
Marty was great. Super friendly.
Marty was very helpful!
Marty was great
Marty
Ask for marty
Ask for Marty you won’t be disappointed
Kenneth H. did a great job helping find the perfect piece and explaining everything. Thanks Kenneth!
New to the area. I visited all the furniture stores in the 50 mile radius. I was very pleased with the service snd quality of the mattress, adjustable bed frame, bedding and decor items I purchased at Ashley Furniture in Wytheville. Jessica Safewright was wonderful. She was very professional, patient and helpful in choosing just the right pieces to meet my needs. I would not hesitate to recommend this Ashley Furniture Wytheville as they have a great variety to choose from with price points to meet everyone’s needs. I also prefer to shop local whenever possible.
Our sales associate, Samantha, was so helpful and knowledgeable with helping us find what we were looking for today!
Phil Hunter was an amazing help in finding our perfect couch! He was knowledgeable on all the options and guided us to find what we needed.
Phil Hunter was amazing to with! He was so knowledgeable on the products, and helped narrow down our choices down between the few products we selected. I would certainly recommend him to help if you’re going with an open mind and not sure what you were looking for. He was very very helpful and won’t steer you wrong!
Phil Hunter was fantastic! He answered all our questions and was able to give us advice on exactly what we were looking for.
Kenny and Amber were awesome to work with!
Kenny Hunter is the best furniture salesman we have ever had 😊
This store is wonderful and very friendly. Cory was my sales man and he was “new” but I felt like he’s been there for ages and quickly felt like he was a friend and not just making a sale. We even sat on our new couches and talked for a while and not just sales. This place is so nice! Thank you!
Brett was very helpful! Many thanks
Very professional and nice. Brett was excellent and made sure we got what we wanted and went above and beyond
come see me! we have a beautiful store ask for Lexi
Margaret was great
Marty did an excellent job
Marty
If you need a mattress ask for Marty
Great store Marty was easy to work with
Marty was great
Jeff and Brett was super friendly and knowledgeable best customer service I’ve had y’all were great thank you
Absolutely the best customer service I have ever had!!!!!!! Brett and Jeff were so helpful and kind! I will be purchasing all of my furniture from them from now on!!!! Thank you both for all of your help it is appreciated more than you know!!!!
Marty was great
Marty the best
Marty
Went in looking for a couch, and Jeff was super helpful!! He was very friendly and helped us find what we were looking for.
I left with all of the answers I needed thanks to Liv and Calvin!
Marty
Cam and Liv were very enthusiastic and welcoming
Margaret McElroy is very pleasant to work with
Marty
Ask for marty
Marty
Marty was great
Ask for Marty
We walked in with an idea of what furniture we were wanting to purchase (after shopping on the Ashley website) and Brett D. greeted us at the door with a friendly hello and welcome. He introduced himself and He then allowed my husband and I to freely roamed the store and not feel pressured to buy. We talked with Brett and he answered all our questions. Showed us several options after we talked. He was super helpful and we will definitely be back when in the market for furniture.
Scott and Jeff were amazing! I've never had such good retail customer service. They both went way above and beyond anything I could reasonably expect. I told a friend about their customer service, and he's planning on buying furniture specifically from Jeff when the time comes.
Jeff was great showing me around
Had a smaller but better selection of dressers than the furniture place next door
Amazing job!!! My husband and I went every where to find a mattress for my son and I decided to Call Ashley furniture before we make a purchase at another mattress store and I’m so glad we did. Brad was so amazing on the phone that we decided to stop in. We did not feel rushed and he answered all of our questions. Brad thank you for being wonderful and making us feel valued and his manager Josh was also great. They both made my evening and I will be back!!!
I look forward to helping out our wonderful customers now that I am back working in the store! -Kayla
Absolutely the best staff there ever was!! Brett Jeff and Christie are the people you always want to work and speak with!!
Marty was great and helpful
Great service from Chrissy Zipparo
Marty is great
Marty was great!
Fabulous service and styling from Marty! Definitely ask for her she will not disappoint
Marty is great
Brett was super helpful in helping us find a sectional we loved. Very nice guy, would definitely recommend this store and working with Brett.
Brett patiently walked me through all of the recliner options twice! When I found the one that would work for me, he and the manager pulled strings- and jumped a few hoops for me to get the chair to my house. I definitely will return for any of my furniture needs
Excellent service Marty was great
Great customer service. Cheryl was great.
Marty did an awesome job!
Not happy with their service or delivery times. $$$$
Marty was excellent
Jeff is amazing! He was helpful, knowledgeable, and gave excellent customer service!
Great place reasonable pricing customer service 100 % on point
Was looking for a new shelf and Mr. Jeffery was very helpful in finding me the perfect one!
The entire place had a good atmosphere & very clean! Thank you Mr. Jeffery for being helpful & kind during my shopping :)
Great Service
Jeff was awesome! Great customer service
Jeff Funk was extremely helpful and friendly definitely knows his job
Mr Jeff was very helpful and super friendly. Will be coming back in the future!
Brett was very helpful today! I will definitely be back. Excellent customer service.
Woman who represented the company was not very friendly. When I asked why it was 239.00 to deliver 20 miles she rolled her eyes and said you can pick it up in Roanoke. Well..if I can’t get it from Staunton, how will I get it from Roanoke? Not helpful at all. I will not return to any Ashley store.
Got a fair deal nothing fantastic
Marty was excellent in the mattress gallery
Marty is such a great person to work with a real baton twirler!
Excellent customer service from Marty
Marty is an excellent salesperson no pressure she deserves a raise for sure!
Brett was amazing. He was upfront and honest that he was new, but I wouldn’t have known it had he not told me. He answered all my questions quickly and honestly and I did not feel pressured at all when we were looking at mattresses. I love the Tempurpedic breeze. It’s SO COOL.
Ask for Marty! Excellent!
Excellent service from Marty!
Beautiful store many choices ask for Marty
Beautiful store Marty helped choose the best chair!
Beautiful precessional and inviting! Excellent service from Marty
Great experience can’t wait to receive the furniture and mattress Marty was great!
I generally find furniture shopping really stressful and wasn't happy when mom wanted to get a couple things, but it was easy here! Lots of selection, good prices, and I felt really comfortable taking my time deciding what worked for us. Jeff was especially helpful and I'd recommend seeking him out if you need help. I am definitely coming back here when mom needs her next piece of furniture. Wish you guys were closer to my house!
Marty, the store GM was very helpful in helping me find my new couch and bed.
jeff was great
Bought furniture from Jeff. Very happy with his helpfulness and service. Will be coming back.
Jeff is helpful and friendly. Enjoyed talking with him. Will definitely come back.
JEFF IS AMAZING, so helpful and awnsered all our questions. THANKS JEFF F.
Beautiful showroom clean and vibrant! Loved working with Marty!
Jeff provided great service and attention to detail.
Jeff was extremely helpful and knew just how to fit things in He’s amazing
Jeff was AWESOM and helped me so much, he’s very knowledgeable and friendly
Perfect store so beautiful loved working with Marty
Excellent service from Marty
Marty os the best! Beautiful clean showroom
Excellent service from Marty
Marty was awesome
Marty was great! Thank you
Beautiful store! Marty the general manager has done an amazing job
Excellent service from Marty she understood my vision
Excellent service from marty
Great experience with Marty
Great service from Marty!!!
Clean beautiful store Marty was so nice
Awesome service from Marty,
Jeff was the best in helping me pick out exactly what I needed.
Jeff took the time with me to go over all my options to help pick out what furniture would work in my small area. The level of attention to detail he displayed in working with was going above and beyond.
The best experience furniture shopping and Jeff was the best answering all my questions and taking measurements. I cannot say enough good things about the level of customer service I received here. Thank you for all your help.
Excellent service great selection loved working with Marty
Excellent service from the General Manager ! Marty was very knowledgeable! Highly recommend
Amazing working with Jeff Funk at this site. Completely Furnished the majority of my home. He was thorough and helpful. Highly recommend!
I needed to buy a bunch of furniture for a restaurant I'm opening, and they were great! I loved the product options and they were willing to work with me for what I needed. What a great team!
Brett Dotson was very helpful and informative about the mattress set we bought on Saturday!
Great customer service
Such a great experience! We loved working with Margaret. She was so friendly and helpful with our shopping.
Marty is great she really helped us find what we needed in a price we could afford!
Great service by Marty ! So helpful and nice
Margaret was a huge help finding the perfect mattress.
Lovely people!
This is by far the worst company that I have ever had the displeasure of working with. I took my client there to get a bed and bed frame. Robin showed us one that was supposedly in stock and then surprise, it wasn't. Showed us another one that supposedly was in stock, and again, it wasn't. Finally he went to look at what he did have in stock and took us to the bed. My client picked it out and we got a bill for me to take back and get them a check. Took them the check later on that day and they couldn't find the mattress in the system. I had to sit there for almost an hour while they figured it out. Turns out the wrong number had been written on the paper, not only that but the math had been done wrong and she owed more money than we were told. Once that was handled I thought that my problems with this company were over, I was wrong. I called them to ask if they could remove the old mattress and throw it away. The lady that I spoke with at the front desk said that it was up to the delivery drivers. The day came and the driver called me, I asked him if he could dispose of the mattress. He stated that he could for $40.00. My client pays him the $40 and he takes the old mattress. They leave and I stay inside and finish up with my client. When I walk outside I notice that they have left the mattress outside her house and not taken it like we paid for them to do. I called the manager and the general manager, Marty, calls me. This woman is the rudest person that I've ever met. She talked over me the whole time and wouldn't listen to what I said. She said that she would not honor a "side deal" that was made and that she would "investigate." That was last week. I called for an update today and she, again, very rude and talked over me. She stated that the money would not be refunded because it was a "tip" given to the driver. I again tried to explain that I only made this deal due to her employee telling me that this was common practice. I am very disappointed in the customer service and I will not be bringing any future clients there and I will make sure my coworkers don't either. My client would like her $40 back for the job that wasn't done!
A few weeks ago we came in looking for a dining room table. Robin shows us all they had to offer. We bought a table that day. Very pleased with the service provided.
Robin was a big help for us today! he helped us purchase the perfect couch and offered lots of deals and warranties to make sure we would be taken care of!! so thankful for all of his help today!
I recently bought an electric recliner from Robin Dalrymple @Ashley Home Store in Staunton. Robin was wonderful! He got me exactly what I was looking for! I would definitely buy from Robin again. Thank you Robin!!
Literally shopped the same sofa set for a month before biting the bullet. Robin was very knowledgeable and kind and worked with me to provide the best pricing. General Manager Marty helped close the sale and explained the benefits of the protection plan! Great purchasing experience! Will definitely revisit in the future.
Great service from Marty!
Great experience buying a living room set. Had professional and caring help from Robin our sales representative. Would definitely recommend working with him.
Margaret was super helpful with my online order and helped me through the financing process! My Son will be so happy when he receives his gaming chair for Christmas!
Marty was great. She had a great personality and she helped us in every way possible. l would definitely come to her again.
Went here after purchasing a new house and Marty was great and was able to set me up with everything I needed in just the style I wanted!
Beautiful store! Gorgeous! Wonderful service from Marty!
Great service! Ask for Marty!
Unique decor items as well as furniture! 5 star store!
Robin is the go to person. Very helpful and easy to work with
Robin was extremely helpful...highly recommended
Mr Robin Dalrymple excellent seller, help us a lot with all out new stuff for our home, I recomended him for any person who want to buy a new stuff. Thank so much Mr. Robinson 10 stat for you
Had a great experience with Marty here today. Very knowledgeable, open, and helpful. Would come again.
The store is so well kept and organized. Marty was so helpful and nice!
Had a great experience with Marty today! Can't wait to get my furniture
Great customer service!! Ask for Marty she is wonderful. Definitely a great place to buy your furniture.
The General Manager Marty Maupin was a big help. I walked I to the store told her what I was looking at and she pointed me in the right direction. Was able to find the bedroom set I had been looking for.
I couldn’t be happier! Robin was an amazing help! After a long day of couch searching, Robin was the most helpful and pleasant person to work with. The prices are also amazing for such nice furniture. Will be coming back here in the future!
TL;DR: Don't order from Ashley unless you want to wait 6 months for your furniture and have it finally delivered outside the 4 hour window you're given, so you miss the delivery. THIS IS A REVIEW OF THE COMPANY AS A WHOLE, NOT THS SPECIFIC LOCATION. I will start off by saying, the staff at this location has always been as accommodating as possible and very professional. I have never had problems or run into rude staff at the staunton location and I am aware that what happened to me is out of their hands. However, I ordered about half a house worth of furniture in FEBRUARY and was told it would be a month and a half until delivery, maybe 3 months tops. After 3 months, they still didn't have everything. I finally went to the store and told them to send me what they had. It is now almost 6 months later and I still had not received my furniture. I went to the store to cancel the rest of my order because I was tired of not having a dining room table. Miraculously, the warehouse had my furniture. Delivery was set up during a 4 hour window. I work nights, so I stayed up until the end of the window. They didn't show up, they didn't call. So I went to sleep. They tried to deliver over an hour past the delivery window. So, I ended up having to go to work on 4 hours of sleep, for nothing, since I was sleeping after the delivery window and did not know they were coming. I called corporate and told them what happened and basically begged for an earlier window. I was told that I would get one as early as possible. Now it's being delivered on the 10th, during the SAME window. I am incredibly upset. With how much I paid for this furniture, I shouldn't have to go through all this trouble. This is the last time I will be ordering anything from Ashley Furniture and I will caution anyone who considers it themselves.
Bought a mattress from here and never received it so had to cancel the order. Still waiting on my money to be refunded and have gotten the run around for two weeks avoid this place at all costs.
Everyone is very nice. Love the amount of different dining room tables they had on the floor. The workers are so nice and there to help.
Went shopping for bedroom set. Was helped by Robin Dalrymple and he answered all my questions. Thanks Robin for your help!!
Purchased a bedroom grouping on Friday. Chose the group because it was "in stock" and could be delivered quickly. Had sales person check to MAKE SURE it was in the warehouse and ready for immediate delivery. Was told some one would call in a day or so to set up delivery date and time. Well....waited several days....no call. I called the warehouse and was told not all pieces were in stock. This person said she would have store manager call me to discuss what could be done. Again no call.....the next day I called the store in Staunton and ask why no one had called me back AND why I was told at time of purchase they pieces were ALL in stock. Again I was told someone would call me back because store must get "permission" to take a piece off the floor to make up for the missing piece. And yet again.....no call.. -------------------------------------------------- A week after initially purchasing the set I got to talk to a gentleman from the warehouse. He came through with the furniture. It was delivered on Tuesday March 30 at designated time in good shape. The driver told my husband that the furniture was there in the warehouse the entire time but was damaged. The furniture I got was just fine. No damage. All turned out well just delay in delivery. Thank you to the warehouse manager for his follow through.
I’d give them 10 stars if I could! I am so glad I went to Ashley home store they helped me right away. I had my screaming toddler only 2 with me and they helped occupy my little boy so I could sign the paper they are so awesome, very friendly, very nice. I will for sure be purchasing more items for there!!!
Had a great experience looking for a dining set. We were able find a table and very quick delivery.
This was our second purchase in 2 months. Wendy was amazing as she was the first time we went! She is so sweet and helpful. Hailey did a great job with our paper work and has such a good attitude. These 2 employees and your quality furniture is why we keep coming back! Great store!!!
Had a great experience. Wendy went the extra mile to assist and provide great customer service. The Manager was very kind and also went above and beyond. I’ll be returning.
They are con artists, will sell you insurance that you can't use. They lie,lie,lie
The quality of my new couch was well worth the money
If I could, I would give them 10 stars because they made the visit pleasant and a great experience for me and my husband as well as my kids. Carl was very pleasant and patient and gave all the details straight and honestly and Maggie, the manager, was a smiling face who remained actively involved and gave a personal feel to the whole experience that had me smiling and feeling respected and well taken care of. Thank you all for such a pleasant experience!
Clean well laid out store the people are helpful and friendly. Maggie helped me with answering all my questions and helping me with finding just what I needed.
I would recommend Ashley Furniture store to my friends and family, I had great customer service. Carl did an excellent job at finding the queen size bed I was looking for.
Didn't carry item looking for. Service not readily available but helpful when did get it
Just got a new Entertainment Center today. All the backs are on backwards. Mouldings on top unit is put on backwards!😡😡 This is truly frustrating after waiting 7 weeks to get it
Robin was very helpful and knew what he was selling. Would recommend Ashley's to anyone because of the experience he gave me.
Robin was so helpful and made it such a great experience!
I love this store!! Maggie helped me and was amazing! She helped me style an entire living room suit and managed to stay in the budget!! Will be back to work with her! She is what customer service looks like! ThNk you maggie!!
Such a great experience can't wait to have my new kitchen set. Wonderful prices and Maggie & Carl were true best at helping us! Many thanks!!!
Carl and Maggie were wonderful to work with so excited to redo my living room! Thanks!!!
I bought my bedroom set and dining table here and got great deals on both, all the sales associates were super friendly and helpful.
Robin was great
Great experience at Ashley.
Ashley store in Staunton Virginia and the outlet of Ashley in Waynesboro everyone is very nice and helpful go in with a smile and come out with a smile i love shopping at Ashley's may everyone that works at Ashley's have a beautiful blessed Merry 🎄 Christmas and a Happy New Year..
Beautiful
Dishonest sales tactics and marked up prices. I wont be making anymore purchases here.
Terrible.
Went back to see my sales person who was no longer there, and he was the only reason I did business there.
I talked with your salesperson named Jesse Blackwell and asked him if he could still get furniture that matched the furniture that was with the house that I bought. He looked at the picture and knew right away which furniture it was. He ordered me the chest of drawers and a nightstand. They matched my other ones perfectly. Great customer service!!
Great place and great staff, just bought a kitchen table with chairs and stools awesome sales person Carl Buchholtz at Staunton store, he seemed to know my taste and showed me a great table that fits all our occasions, it can be square or a big circle to play cards.. Very country style as well, Thanks Carl 🌟🌟🌟🌟🌟
Our salesman was great. However, we had nothing but issues with the warehouse, store manager, and Ashley Furniture it’s self. Our bedroom furniture came damaged, we took all the steps we were told to take and they didn’t want to fix it. Finally a technician was sent out after many no responses from the store. They told us the wrong date that the technician should come. The store manager was pretty non existent through the whole process. She said she would get back to us which she never did. A store manager from another city finally had to handle the situation. Our furniture is yet still damaged and wearing very quickly. Very disappointed in the store, the customer experience we received, and the quality of our furniture. Would not recommend to anyone.
Had to get rid of the loveseat I bought 4 months later no support but the sales people are friendly
Very expensive furniture. Some of the staff were friendly, a couple looked like YOU were bothering THEM.
This place is amazing! They close 2 hours earlier than what their website says. And they say they will call you back with the information on their product you were looking for and will never call! (Thanks carl) So that gave me the opportunity to go find a better deal some where else! Thank you for helping me find the right place to spend my money!
Love the store, always super helpful when searching for home furniture. Kind, respectful people that are easy going and never push you in to things that you do not want. Great sales happen often and very honest store. Thanks for helping me make my new home into the home that I have dreamed of!!!!
My husband and I are repeat customers with Ashley in Staunton. Everyone is very nice. However, Robin is who we choose to make our purchases with. He is friendly, knowledgeable and honest. We have a made several purchases with Robin, and we will continue to in the future as well.
Recently purchased my furniture from Ashley. Great customer service in the store from Robin. My only area of issue with Ashley is that their return policy is awful. They do not technically have one and work “one a case by case basis” which is an easy way for them to not give you your money. I hate that the positive store experience was tarnished by this poor policy. Luckily, I like my furniture so it all worked out!
Robin was amazing. He helped me get my dressers and night stands ordered for my girls room. We were in the middle of a move and his help made the love just a bit easier. Always courteous and very patient with my wild little girls playing In the store.
Great customer service. Didn’t feel pressured when looking over the showroom. This is our second time doing business with Ashley furniture and we recommend! We had Robin both times and he made the process so easy. Prices seem reasonable enough and the quality seems to match up with the prices.
My husband and I really enjoyed our visit to the Ashley HomeStore. The store's furniture selection was extensive and priced to meet a variety of budgets. We also really appreciated working with Jesse, one of the salespersons in the building. From prior experiences in furniture stores, we were prepared to be accosted by overly eager salespeople as soon as we walked through the door; this was not the case at Ashley. We were given plenty of space and time to examine furniture, and when we had questions, Jesse was knowledgeable, honest, and concise. When it was time to purchase furniture, Jesse thoroughly explained the financing process. He also carefully researched the shipping and ordering options for us, being sure to compare store prices to prices on-line in order to be most cost-efficient. At this point, Ashley will certainly be our go-to store in the future. Highly recommended.
We had an awesome experience this past Memorial Day weekend at the Staunton location. Their Store Manager Maggie greeted us the moment we walked in— she let us be while we browsed the store but was always ready to help us when we had questions. While we waited to check-out the other employees were incredibly friendly, wrote down suggestions on places to stop for lunch since we didn’t live in the area, and even invited us to join their lunch that was provided for them. We definitely recommend this location and will be back for any of our future furniture needs.
Jessie gave us very professional and friendly service. We are very happy with our experience at Ashley Furniture and will purchase from them again.
We had a great experience shopping at Ashley Furniture. The sales person Jesse was very helpful and patient with us. We had asked for the leafs in the table to be taken out so we could get a look at the size of the table when they weren’t in there. He did it with out hesitation. We were there three different times and he was always very helpful. I would definitely recommend shopping with him. Thank you for your help in finding us our new kitchen set.
I've worked with Carl many times over the years he is awesome. Highly recommend him for your furniture needs.
Maggie was helpful and patient. I will return.
Great customer service
Recently my husband and I went to the Ashley Homestore in Staunton Va., it was our first time shopping there, we were greeted and assisted by Jesse Blackwell, he was very knowledgeable and courteous. Thank you very much Jesse for your assistance and conversation, it made our shopping at Ashley Homestore very pleasurable!
Sales experience was nice, they let us shop around on our own until were ready instead of following us through the while store. They also went our of their way to help us get what we wanted. However it's been a month and none of our furniture has arrived and we still haven't received a call of when it will be coming.
We went in knowing what we wanted and what style we were looking for. Our salesmen took us right to the furniture we wanted to see in person. The whole process was pretty quick and the only downside is that prices online are cheaper than they are in the store and we wanted to pay in cash plus see and feel the fabric before we bought it.
They were friendly and very helpful. They were willing to work with us and figure something out so that we could leave happy.
Carl has helped me find exactly what I needed for my home twice now. I know to ask for him when looking for new furniture at Ashley. However, each individual at Ashley in Staunton has been a huge help and very sweet as well!
Floor deco is 50 percent off all the time. Not the furniture...the pictures, lamps, et al staging pieces. Nice.
Friendly and knowledgable staff. Never pressured me and ensured I got the best deal possible. I would recommend this location to my friends. Ask for Jesse. He helped me find exactly what I was looking for. ~~UPDATE~~ 06APR19 Delivery for my bed is scheduled, right on time. Went back into the store to purchase a new couch. They were very busy but still made time to ensure that I was taken care of. Ended up purchasing a new couch for my apartment. 2 visits to the store. 2 very positive shopping experiences.
Mr. Blackwell was so great in helping my husband and I find the best recliners for our needs. He was so professional and went out of his way to make sure we were completely happy with our choice. We will be back to work with jesse in the future!
My fiancé and I went in looking for a bedroom set. Robin was great and very informative but never pressured us any of the times we visted. Ultimately we decided to purchase from Ashley because of the quality of furniture they offered and because Robin was so helpful.
Jesse was awesome in helping me pick out the right couch and bedroom furniture. He wasn’t pushy about making a sale and was very knowledgeable on the products they carried. I will be back again..
Sales personnel (Carl) was very helpful and knowledgeable about my purchase. I really liked the store. The store was nicely decorated and everyone was so nice. It was a very pleasant experience.
Very low stress environment. Maggie was very helpful and available to answer all questions. My wife and I will be back for more furniture in the future.
Amazing customer service!!!! Carl was awesome!!
My experience in the store was very good but when it came time for delivery they sent me the wrong adjustable bed frame then when I went back to the store that evening the bed frame came it was a it was a very big hassle and I was told that I ordered something different and I had to pay more money when I know what my salesman told me I ordered and we put it down on paper and that's the only reason why I bought it at the price I bought it it's been nothing but a hassle cents and I still as of the 2nd of March have not received the correct adjustable bed frame not a very good experience in the store after that mistake
Shopping at Ashley Home was such a fun experience! Carl greeted us as we entered the store but gave us the freedom to browse. He was most helpful in answering my questions and made my shopping experience very enjoyable! I found the perfect sofa, loveseat, and recliner and it was exactly what I was looking for. It was so comfortable and the prices were great. I highly recommend Ashley Home if you are looking for new furniture.
I love the part where they let u shop alone and check on you periodically. Most of the furniture companies are like buying a car they won't leave you alone.
The store is clean, the people friendly and the furniture wonderful. I enjoyed my shopping experience here. The sales guy helped me out without crowding me and it just made me feel at easy trying out the couches and beds without having someone staring at me. Will continue to buy here!
I was having problems with a recliner I purchased from the Staunton store that is now discontinued. With the help with Robin's recommendation I was able to choose another recliner. Beginning of the process I felt I needed help. Tina from the Roanoke store and Robin quickly made it painless. Because of them helping me I chose to purchase a Tempurpedic bed.
Had a good salesman. No pressure in buying so that made it a good experience.
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0% interest for 5 years^°
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
