Ashley Store Sterling, VA

The service was very good, Marina was very attentive and helpful! We had a very easy and good time at the store!

Joann T. at Ashley Furniture in Sterling, VA was AMAZING!! Super friendly, professional with great ideas on how to refresh my living room!!! I’m stepping out with bold new colors!!!

I am sorry to say that this branch was below my expectations, except for a staff member with the name of Adam. spending almost 20 minutes to pay for buying two vases with a total amount that did not exceeded $120 , then asking for address, phone #, and then another ID ? what! to verify the credit! really! then if I bought an item of $1000 or $2000 will you be asking for a manager cheque! and they topped it all, "we don't have anything to wrap it with", no bubble wraps, no paper, not even using their plastic bags to safely wrap it from breaking.. what a non-sense!

Joanna was fabulous! She found a piece of furniture that I had seen online at a different site and patiently helped us look at multiple rooms of furniture.

Marina and Abdullah were absolutely wonderful to work with and were very knowledgeable about the product.

This is the worst company, they don’t care, and no one help us , I purchased $5k value of product when they delivered, they missed one piece of bed leg, I went there more than 10 times for that and finally we meet one guy , I forgot his name and after 6 months later we got those piece and they sent for assemble, I have one small kids and we sleep 6 months in the floor, this is the worst worst worst company,

Joanna was fantastic, thank you! 💜

Muhammad and Abdul are amazing salesman and manager at Ashleys! If you need anything- please go see them. Muhammad stayed with me from beginning to end of purchase - even though I changed my mind a million times. I am very glad that I came here.

Marina helped us to find a wonderful Ottoman for our living room furniture. Marina is very knowledgeable about her profession.

Marina, our sales rep, at the Sterling location, was superb in her customer service and assisting us in choosing a leather couch. We highly recommend anyone in the Ashburn area to work with her because she is most helpful and pleasant.

Christian was knowledgeable, helpful and attentive when helping us pick out our new bedroom set and sectional. We’ve been longtime Ashley Furniture customers and will continue to come back for our furniture needs!

Review for Mr Christian , he is very helpful, polite and professional. Because of his devotion made me to buy these furnitures. Hope to have more people like him in Ashley

Purchased a dining table & sectional from a salesman who seemed professional up until the table he said that would be delivered the following week wasn’t due to not passing inspection. 3 weeks later, communication with him & delivery have been lacking so I called the store (left a voicemail), & went to the store for a refund. Manager was unprofessional acting smug about my situation; she compared it to purchasing a defective item from Amazon. Thanks to the lack thereof of the manager’s empathy & compassion. I’ve purchased a table & 4 chairs from what I thought was a reputable store (mind you I live in MD and dedicated to drive multiple times to Sterling, VA to give them the business) last month & my family is still without proper seating to eat and converse. Please go to any other furniture store/skip Ashley’s in Sterling, VA as I’ve purchased from Ashley’s and other furniture shops and never had this issue before.

I had a really pleasant experience at the furniture store today, and I especially want to appreciate Marina for her wonderful support. She was extremely helpful, patient, and knowledgeable, taking the time to understand what I was looking for and guiding me through the best options without any pressure. Her friendly attitude and genuine willingness to help made the entire shopping process smooth and enjoyable. Because of Marina, my visit felt comfortable and stress-free, and I truly appreciate the excellent customer service she provided. I would definitely recommend asking for her when visiting the store.

February 7, 2026 Subject: Appreciation for Outstanding Customer Service – Ashley Furniture Sterling, VA Dear Management Team, I would like to take a moment to share my positive experience during my recent visit to Ashley Furniture – Sterling, Virginia, and to specifically recognize Ms. Joanna Trevino, Home Furnishing Consultant. From the moment I met her, I experienced a very warm welcome and a high level of professionalism. Joanna demonstrated excellent knowledge of the products and provided clear, accurate, and sufficient information for every question I asked. Whenever I needed additional details, she took the initiative to look for precise answers instead of redirecting me toward another product, which I unfortunately experienced at other stores. Communicating with her was easy and comfortable. She was patient, calm, and genuinely attentive, which made the entire process smooth and reassuring. Most importantly, she showed consistent respect and transparency—values that matter greatly to me as a customer and were missing in some other store experiences. She also explained all pricing details clearly, including delivery costs, discounts, and tax exemptions, which helped me plan my purchase budget confidently and without confusion. I truly believe you are fortunate to have Joanna on your team. I kindly ask that my appreciation and thanks be conveyed to her personally, as she truly deserves recognition for her professionalism, patience, and outstanding customer service. Thank you for your continued commitment to quality service. I wish your team continued success, growth, and prosperity, and I will be happy to share my positive experience with others through social media and word of mouth.

Ali and Abdullah are the best people we have ever met! THANK YOU for making this a great experience I had such a great experience at Ashley and wanted to recognize both the manager Abdullah and the best sales consultant Ali who helped me find my new couch. From start to finish, they were patient, knowledgeable, and genuinely focused on making sure I found something I loved — never pushy, just helpful. They walked me through options, and made the entire process smooth and enjoyable. Buying furniture can sometimes feel overwhelming, but they made it easy and stress-free. I’m so happy with my purchase and really appreciated the level of customer service. Thank you both for going above and beyond — I’ll absolutely be recommending this location to friends and family!

Shamila was a wonderful sales person and she made me feel so comfortable with my decision and purchase

Joanna was very helpful and friendly when we were purchasing our dresser set.

We were shopping for a mattress and Joanna was very knowledgeable. She was wonderful to work with as was her manager Abdula.

Sunny was of great help . He’s amazing at what he does

Koki was fantastic with my new couch purchase!

John helped us find a great couch. Easy experience

Joanna provides excellent customer service, is very friendly, and offers helpful suggestions. She's also bilingual, which is a plus. She definitely made our shopping experience at Ashley very pleasant.

John was great!

Marina showed great customer service! Very helpful and friendly!

Great experience at Ashley HomeStore! I had an excellent experience working with Muhammad. He was very professional, patient, and helpful throughout the entire process. He made everything easy and smooth, and I’m very happy with my purchase. Thank you, Muhammad, for the great customer service. I highly recommend asking for him at Ashley HomeStore!

Worst furniture store experience of my life Absolutely horrible experience with Ashley Furniture from start to finish. Furniture quality: Cheap, poorly made, and not worth the price at all. What was delivered looked nothing like what was shown in the store. Flimsy materials, uneven pieces, and defects right out of the box. This is low-quality furniture being sold at premium prices. Delivery: A complete nightmare. Delays, poor communication, and missed expectations. The delivery team was careless and unprofessional. No accountability whatsoever. Customer service: Customer service was completely unhelpful. I was passed around, put on hold endlessly. No one takes responsibility, and no one seems empowered to actually fix problems. Refund policy: Shockingly unfair. Despite receiving defective and unacceptable furniture, they refused to issue a refund. They hide behind their policies and make it almost impossible for customers to get their money back—even when the product is clearly faulty. This company clearly cares more about sales than customers. Once they have your money, you are on your own. Save yourself the stress, frustration, and money. Do NOT shop at Ashley Furniture.

(Translated by Google) KOKI sold us a sofa and a Tempur mattress. She was very polite, and it was her first sale. We would definitely choose her again next time. (Original) KOKI verkaufte uns ein Sofa und eine Tempur Matratze. Sie war sehr höflich und es war ihr erster Verkauf. Beim nächsten mal würden wir uns wieder für sie entscheiden.

I had a great service by salesman, Muhammad and the store manager, Abdullah Shaukat. Both were very cooperative and helpful during our visit.

I had a great experience at Ashley Furniture thanks to JOHN. He was very helpful, kind, and supportive. I’m very happy with his service. Thank you, JOHN

Ahmed was helpful and not intrusive. He let us explore without pressure and was knowledgable and helpful when needed. The deals at Ashleys were great and they had just what we wanted.

Milan was very helpful

Joana was wonderful to work with. She was kind, attentive, and genuinely listened to what I was looking for. She walked me through different options without ever making me feel rushed or pressured. Her patience and professionalism made the entire experience smooth and enjoyable. I truly appreciated her help.

Abdullah was very helpful and patient walking us through multiple options and finding that best possible deals. He was very polite, not pushy and worked with us to stay within budget. Update 2/19 - I take back everything I said about Abdullah and Ashley Furniture. The whole experience has been harrowing after the order was placed. The wrong bed frame was delivered. After repeated visits to the store, phone calls, text messages there has been no resolution. The store says work with the claims department, the claims department is non communicative and blatantly lied about sending us an email. I have now developed a back ache as I cannot get on or off the bed because the base is very high and I literally need a step stool to get on the bed. Save your time and money and go to other furniture stores that provide a better customer experience.

Joanna was very knowledgeable about mattresses. She was patient and personable with us as we made the best decision for us. We would come back and work with Joanna again.

Cristian was extremely helpful! He helped us find the perfect bed frame for our new home.

Worked with Adam Miller at the Dulles Crossing location — Adam was amazing. Did a great job explaining different mattresses and how they can fit our different sleep styles. He was very knowledgeable and professional. We ended up settling on a dual king adjustable mattress set as well as a new bed frame, night stands and dresser. We will definitely return to work with Adam when it’s time for our next furniture needs.

Abdullah & Ahmed, they’re very helpful and respectful. Love my first visit in this Ashely Store.

Ali is very helpful, the did the price match!! Great customer service, highly recommended

We keep coming back to this store, they have great collection and helpful staff. John was specifically helpful this time, answering our many questions and picking the right dining table.

Very friendly and helpful.

I just got my sectional delivered and my family and I absolutely love it. We got the Double Deal sectional and we LOVE it!!!!!!!!!! Mohammad helped my family make up our minds between the Double deal and the Next Gen sectional and I definitely think we made the best decision. Mohammad was very knowledgeable and super patient with us. Definitely recommend Ashley & Mohammad!!!!!!!!!

I had to get a couple furniture pieces for my shop and Adam helped me find the perfect accent chairs and table. Adam was patient and very helpful, thanks Adam!!!!

I had a great experience at Ashley's. I just got my furniture this afternoon and I'm very pleased with it. Highly recommend Ashleys if you're ever needing furniture!!!!!!

Great customer service! I bought a new living room set for my new home. I will be coming back

To Whom It May Concern, I am writing to formally complain about my recent purchase and the manner in which your company has handled a clear merchandise error. Christian, our salesperson, was courteous and helpful; however, he selected the incorrect item for our order. The mistake was not discovered immediately because, at the time of delivery, our home was still under construction and we were unable to open the boxes. We verified the item numbers on the boxes against the receipt, and since they matched, we reasonably assumed the merchandise was correct. Once the furniture was unboxed, we discovered that the couch was not as ordered: all sections were reclinable except for one middle section. This configuration was not what we requested or intended to purchase. We promptly contacted customer service, but our request for an exchange was denied solely because we had signed the delivery invoice. We then escalated the matter to the store manager, who reopened a ticket; however, the exchange was again refused. In an effort to resolve the issue reasonably, I offered to pay any price difference and even to personally return the incorrect couch section to your warehouse. Despite these good-faith efforts, no resolution was offered. I am extremely disappointed with the level of service and the refusal to accommodate what should be a straightforward merchandise exchange. The error originated at the point of sale, and your company should take responsibility for correcting it. Instead, I have been left with a product that does not match what I ordered or reasonably expected to receive. At this point, I am seriously considering filing a formal complaint with the Better Business Bureau, as I feel misled and unfairly treated throughout this process. I respectfully request that this matter be reviewed once again and resolved appropriately.

am writing to formally complain about the poor delivery service related to my couch order. Since purchasing the couch, I have called multiple times to confirm delivery. Each time, I was given a specific delivery date and told to expect the delivery on that day. However, the delivery did not occur as promised. This has happened repeatedly. The issue is not just a delay, but the fact that each time I contacted your company, I was given a new date that was not honored. This shows poor delivery coordination and a lack of reliable communication with customers.

Adam was very knowledgeable, helpful, and respectful. He made the process easy and helped us find exactly what we needed. Great service!

Worked with Christian to get ourself a nice L sectional. He was super nice and helped with the transaction without forcing any additional sales.

I recently purchased a bedroom and living room set. I had a good experience with the salesperson in the store, who was helpful and professional. Unfortunately, the delivery service was extremely disappointing. The delivery person arrived, and I spoke with him directly and requested that he wait about 10 minutes while I came downstairs. Despite my request, he left without delivering the furniture and did not listen at all. We paid over $700 plus for delivery, and this level of service is unacceptable. I tried multiple times to contact the delivery distributor, but no one answered the phone or returned my calls. I then contacted Ashley Furniture customer support, and someone from the store said they would call me to reschedule, but I never received a call. This was a very poor and frustrating experience. I have never experienced such unprofessional delivery service, especially from a well-known furniture company like Ashley. The in-store experience was good, but the delivery process seriously needs improvement.

Sayed was super helpful and took his time with us showing us all the mattresses until we found the best one for us!

Cristian is great! He immediately greeted us, smiled, allowed us to shop around for what we like. Was very patient with us and communicated with our specific needs. Professional, friendly & knowledgeable! Ask for him if you’re shopping for new furniture at Ashley furniture in Dulles Northern Va. :)

Extremely unpleasant experience at this store. I noticed 2 people sitting at the entrance itself with one leg crossed over the other and another person sitting with his legs stretched and placing his legs on the Centre table. More worst is that they’re answering to our questions in that posture, this didn’t give us welcoming ambience. Are they managers or employees? Whoever it is…speaking to customers like that isn’t a well respected manner.

Upon arriving at the store, I noticed 4 gentlemen who turned around, looked in my direction, and then immediately turned back around. I approached the male seated at the podium and asked whether there were any living room sets or sofas available that I could take home the same day. He responded that there was nothing on clearance, which was not what I had asked. I then inquired about the turnaround time if I were to place an order, and he stated that delivery would be after the holiday. He then proceeded to mention that the store offers layaway options. At no point did I ask about clearance items or payment plans. This interaction left me feeling uncomfortable, unwelcome, and discriminated against, as the information provided appeared to be based on assumptions about my financial ability rather than my actual questions or intent to purchase.

I have wonderful experience and very nice with CRISTIAN, he is very nice and explains me everything.

I appreciate Joanna today! Her customer service was excellent!!

great service.!!

Adam greeted me when I walked in. He explained wheee I could locate the items I was interested in. He gave me space and then answered all of my questions.

Joanna made the entire process of picking out the perfect recliner fun and simple. She was very knowledgeable, listened to what I was looking for, and helped me narrow down the choices between a few that I liked. Great customer service, great experience, and, as an added bonus, they’re pet friendly. 10/10 - recommend.

Muhammad A. is the best! Took care of us quickly as well, we will be back in the future! Thank you!

Ashley sends me broken furniture and upon noticing I get in contact with them. They take about 2 and half weeks to get back to me, only to tell me to contact the protection plan company. I get in touch with that company only to be told the time to report has passed. I explained to them Ashley took their time to respond back. They ask of proof and I show them the email telling me to contact montage the protection plan company. Now protection plan company besides the email wants the initial chat that took place with Ashley agent. Is Ashley going to give us record of that chat or just ignore and move on with giving their customers broken furniture , delay responding back in order for protection plan company to also ignore us. This is place is a scam.

Shopping experience was fine but please think twice about delivery. Delivery drivers arrived today, on a wet rainy day, to delivery our furniture. My husband met them at the door and asked them to please remove or cover their wet shoes. They said no and came inside anyway. My husband asked again while they were in the entryway to please remove their wet shoes, as we have a no shoes in the house policy, and they again said no because they also had wet socks. They continued to walk in their wet shoes up our light colored carpeted stairs as my husband continued to ask them please remove their shoes. Hearing my husband's repeated basic request to remove wet shoes on a rainy day be ignored, I then got involved and continued to beg the delivery men to please stop trying to carry furniture through our house while wearing wet shoes. Halfway through our carpeted house, they finally removed their shoes. They then proceeded to slam the two pieces of the recliner they were delivering together and leave before I even had a chance to sit in the recliner to be sure it was working. This is honestly the strangest and most unprofessional experience I have ever had with delivery, home repair, etc. I have never seen someone repeatedly refuse to remove their shoes while continuing to walk through my home with wet feet. Ultimately, I wish we would have skipped the delivery and just picked up the recliner from the warehouse myself. I did try contacting the delivery company and was told without photos of damage, they can't do anything to help or refund any of the delivery fee. I would highly suggest checking out the reviews for T&T Distribution before paying for any delivery from Ashley Furniture. I didn't think to look before ordering furniture in store, but looking now there are no shortage of egregious 1 star reviews.

Muhammad A. was a great help! He answered all our questions and made the entire buying process easy and convenient. He was polite and also had our new couch scheduled for delivery much sooner than expected.

If I could give a zero star I would. I was looking for a white queen bed for my guest room. The salesman sold me a bed, mattress, and base. When assembled it is way too tall for the bed. Customer service told me to upload photos to a link that didn’t work. Supposed to take photos under the base. That base alone was over 150 pounds. Received the run around for two weeks about taking back the too-tall mattress, base, and mattress cover. Rude salesmen and customer service. A pushy salesman wanted me to get a complete set for my bedroom. That would be over $8,000 but who cares as long as they can push their crap on you! Mattress was inferior and is standing in the bedroom nearly bent over because of the way they roll that thing into a tight tootsie roll. Shameful the way they treat customers. All of them just so they can make a sale.

Tony was amazing! He helped us find a perfect piece for our basement.

Tony was incredibly helpful in our first furniture purchase! We wouldn’t have been able to figure things out without his help. You can tell he was well versed in all of the products and could sense what we needed with minimal details given. Best customer service received- especially as fist time shoppers.

Please go see Tony for any of your mattress needs!! (He also does furniture too) I had the most amazing experience with him. He was patient and took his time to show me what would be best for my back and support. Absolutely phenomenal customer service! Quite frankly Tony might possibly be one of the best customer support this company has!! I brought my friend and she ended up buying a pillow just based on the presentation that he gave us.

Tony is a great sales person and he convinced my wife and I never to shop anywhere else except ASHLEY. He was very helpful and not pushy at all any that made the experience great

Awesome experience buying furniture with Joanna and Fatima. Look them up at their Sterling VA store for great service. Nick P.

Mohammed Abaidullah helped my wife and I buy our new sectional set and chair. He's very friendly and professional

Ali was awesome. I really don’t care for a pushy salesperson. Shocking right!! Who does. Ali was very respectful, answered my questions and gave my husband and I enough space to discuss things amongst ourselves. Furniture is great quality and prices are very reasonable. We’ll be back!

Muhammad A.was fantastic. Great service, great selection and amazing pricing. Thank you for helping us find exactly what we were looking for — when you go be sure to ask for Muhammad A!

Tony made the experience of buying furniture fun and informative. Great energy throughout the process.

Muhammad Abaidullah is knowledgeable and understanding all my requirements. I bought a new house and very happy to have Ashley furniture again after 7 years.

Literally the worst experience ever. From the salesman to the manager. Once they get you to sign a contract they no longer care about the customer or making them happy. When I came into the store initially we were promised 2 free pillows as an incentive to buy a mattress with base by the sleep study director. This incentive was listed on the quote but When finalized our ticket they removed the staff note “free pillow” incentive without our knowledge and declined to honor what was agreed upon even though the quote showed the incentive. The incentive was the only reason why we went with the purchase. Had we known this we would have went elsewhere to spend thousands of dollars. The communication during the whole experience was not there. They delivered our bed & base without the correct connecting piece so we have no working adjustable base. For the price we paid this is unacceptable. We were promised a certain delivery date and not once were we notified of items being on back order. Stay away from Ashley’s furniture if you want a great experience and good customer service I would not recommend.

Good collection and excellent customer service

I had very bad experience with this store and staff. Cheap Quality product and worst service

Christian Gonzalez was our sales person at the Ashley store in Sterling Va. He was an absolute delight to work with. He assisted in picking out living room furniture. Christian was professional, knowledgeable and a joy to with. We will definitely come back to this store in the future!

Very rude staff. Did not let us look around in peace and staff kept asking unnecessary questions.

We had a great experience working with Muhammad Abaidullah! He was patient, knowledgeable, and made the process of buying our couch so easy. Excellent service and very professional—highly recommend!

Joanna and Abdullah were very helpful with our mattress, bedroom set and dining table purchase. They answered our questions and explained the financial options that were available. Thank you!

Excellent Service from Tony at Ashley Furniture – Sterling, VA I had a great experience working with Tony at Ashley Furniture in Sterling! He was incredibly knowledgeable, patient, and helpful throughout the entire process. I purchased a beautiful wrap-around couch, rug, and ottoman, and Tony made sure everything matched perfectly and fit my space. He took the time to answer all my questions, walked me through different options, and never made me feel rushed or pressured.

Joanna did an amazing job in making our trip nice and easy. Not to mention that she could speak Spanish! I would 100% come back.

Guys please make sure about the product specially the protection plan. I bought a king mattress in April 2025 and now it’s really uncomfortable and painful. We went to the store and told them our issues. They gave us number to call for T&T distribution serving Ashley customers they said the particular mattress has no protection plan but they don’t mention it when we buy. Please be careful this store me personally this is my last one never back. They deserve 0 points never even recommend.

Working with Tony at the Ashley’s in Dulles Eastern Plaza was an excellent experience! My husband and I came in to explore options for a sleeper sofa, and Tony made the experience effortless!

Milan was very helpful in our sectional purchase! He also made sure to follow up with us between visits. I would highly recommend him and Ashley Furniture!

Sales person was not helpful at all in providing pricing and measurement info., even after he promised me he'd text me the info. after getting my phone number. Unliked other furniture stores nearby who printed out measurements, Ashley salesman used sleazy sales tactics. BTW, Furniture quality was not on par with other stores either.

I had one of the worst experiences at the Ashley store in Sterling. The salesperson told me not to worry about the delivery fee and made it sound like it would be a small, reasonable charge. I trusted them and didn’t double-check the paperwork at the time. A few days later, when I looked at my invoice, I was shocked to see that I had been charged $229 just to deliver a mattress that cost $899—a delivery that took less than 15 minutes! On top of that, they even charged $109 for a mattress cover. This feels completely misleading and unfair. I trusted the salesperson’s words, but what I got was an outrageous fee that was never explained properly. Any deal is built on trust, and they broke that completely. I will never purchase from this store again and would strongly caution others to review their invoices carefully before trusting what the staff tells you.

Tony was very helpful and knowledgeable which made the whole process even more easy!

We stopped by Ashley to buy a new couch for our new apartment and Tony was unbelievably helpful. He gave us the time to look around, was helpful answering questions, and went out of his way to build a solution for our living space. Best furniture buying experience I’ve ever had.

Tony was very kind and helpful!

I worked with Muhammad, and he was wonderful! He greeted me when I came into the store and helped me throughout the buying process. He was very patient and listened to my needs. Ashley had a wide selection of furniture at decent prices. I purchased furniture for my bedroom and living room and financing was easy. They were running a great promotion. Delivery services could have been better with better communication, but I won’t let that overshadow my in-store experience. Even when delivery messed up, Muhammad helped fix the problem. I would shop at Ashley again.

Ward greeted us as we walked in, introduced himself and asked our names - a competent, knowledgeable, and professional young man. He showed us available sofa sleepers as well as a demo of how they work. Smooth process from purchase to the quick and efficient work of the three delivery gentlemen.

Terrible company and even worst business practices. I would stay away

As you’ll see from other reviews, it’s important to really understand the terms before buying a mattress from this store. No matter what the salesperson promises, exchanges and refunds (even store credit) are not guaranteed. In my case, they sent the wrong mattress size even after I paid extra for 2-day shipping, and the only resolution offered was store credit. The mattress itself wasn’t comfortable, and when I tried to upgrade, that request was also denied. The terms of the agreement you sign directly conflict with what the salesman may tell you. Ashley corporate says this location is independently owned, and the store didn’t seem concerned with keeping me as a returning customer. To be fair, the mattress wasn’t defective, but I’d recommend reading all the reviews and the fine print carefully so you know exactly what you’re agreeing to.

We had a wonderful experience at Ashley Furniture store. It was a one-stop-shop. Sales Associate Milan was very friendly, patient & resourceful to help us make informed decision. Highly recommend this place & ask for Milan!

Magnificent customer service! I will reserve my opinion about the product until my couch is delivered, but it surely looks good.

Our salesman, Tony was excellent! He gave us space to browse the showroom floor, answered questions, and was quick to get us checked out and on our way. Most of all, he did not pressure us at any time.

Very disappointed with Ashley. We purchased a dining table set and it was delivered in terrible condition — damaged, dirty, and clearly not checked before delivery. When we contacted customer service, they showed no respect or concern and simply told us to return it. They admitted they don’t refund the down payment, only store credit, but I do not want to buy furniture from them ever again. Why don’t they quality-check items before loading them? This whole experience has been frustrating, unprofessional, and a waste of time and money.

Sold me a couch and within 2 days it somehow went on back order. Highly advise using an alternative furniture store. This isn’t my first bad experience, will not be returning

I wish zero star was an option. Please don’t buy here, worst customer service. They never put customers first. Once the payment on the order has been made you are on your own. They will never respond to phone calls, will never ever try to help you with delivery. Getting an update on in-route delivery is so difficult and inefficient, and they don’t care for the window they asked you to be home for white glove delivery. Worst experience, never going back.

Honestly, when I was in the store introduced by the salesperson, I was quite satisfied by the service. That’s why I decided to buy the sofa I wanted. However, when I received the sofa I ordered, I immediately found out some stains and uneven parts. I was trying very hard to contact the salesperson, who had been passionately selling the products through text messages before I purchased them, suddenly did not respond to my messages any more. It seems that he disappears all of the sudden. It makes me wonder if I made a huge mistake by purchasing this sofa and extra protection plans. I feel very uncomfortable and even cheated by such after service. When I tried to contact customer service and sent out my request, despite being processed quickly, the service is also outsourced to another party, which requires further discussion and schedule. After a month, I am waiting for the confirmation regarding further details. It’s exhausting and frustrating and disappointing.

Had a great experience finding a new chair for our nursery. Tony was extremely helpful and very knowledgeable! I ended up finding the perfect new recliner and the process was so easy and smooth. Thank you to Tony and Manager Chris for a great experience!

Beautiful product for home

Tony helped us search for a couch for over an hour. Super knowledgeable, helpful, kind, and PATIENT. We couldn’t make up our mind and haven’t purchased anything from Ashley or anywhere else. But I highly recommend the sales experience!

Ward is outstanding person in dealing and sales

Ward was very personable, patient, and straightforward about where he could or could not be flexible. He was quick to find alternative solutions to get me within my price range. Great experience!

ALI is the best! He is very patient and kind. I started looking at furniture about 4-5 months ago and couldnt decide. I told him when I was ready, I would return and ask for him, as I try to maintain loyalty to the salesperson I work with from the beginning. As I was finalizing my selections, he brought in his colleague to get her opinion on the choices of colors I made for furniture and rugs, which helped me to narrow down my selections. I was very pleased with the input from his colleague as well as ALI's input. Furniture selections are not easy, but with the help of team mates it helped to make for a smooth experience. I'm looking forward to my furniture delivery and I trust that it will go as smooth as my purchase. ALI is a keeper- very knowledgeable and experienced and a great asset to Ashley Furniture. Thank you ALI!

Ahmad was very helpful with my purchase selection. He made the experience easy and simple. I would recommend him to anyone!!

Tony was friendly and helpful and we bought a great couch!

We found what we wanted for our living room furniture, and Tony was very helpful in giving us information without being pushy. He made the buying process very smooth. We’re looking forward to receiving our new furniture!

Tony and cameron are the absolute best duo! Got us everything we needed in under an hour!

Tony was great, helped us every step of the way and was super nice. Glad we went to Ashley!

Tony was helpful and answered all our questions while furniture shopping!

Tony was very helpful!

Ward was extremely helpful in helping us pick out our new couch! If you go to Ashely Homestore in Sterling definitely ask for Ward.

Ali was great. He helped us find what we were looking for, was personable and kind. Great person to do business with.

Milan is a very helpful sales representative. If you ever need help definitely ask for him!

I wish I could give this place zero stars. Stay far away from this company! I ordered a couch a few days ago, and they delivered a completely different one—then tried to claim it was the same. The store manager will sweet-talk you into buying, then scam you. When I reached out for help, they told me to contact customer service, but the support team was completely unhelpful and clearly didn’t care. Total scam. Do not trust them. Save yourself the headache and shop elsewhere!

Extremely helpful! Tony was excellent to work with and helped us figure out what would work in our living space.

Honestly, don’t fall for their tricks. If they ask you to sign something read over few times and ask them many questions regarding return policy and terms. There are better furniture stores out there than Ashley store. Please do not fall for “price match”!

Tony did an amazing job with us. We came twice, the first day couldn’t make our minds up and the next got our couch. Not once did he make us feel pressured or that we were “wasting his time” (as other sellers can make you feel) he was also very informative with protection plans etc. He did a great job juggling us and the other customers he was helping. 10/10 recommend him!

Shoutout to Deborah at Ashley Furniture for absolutely crushing it on her very first day! My partner and I were shopping for our very first couch together and she made the whole experience so easy and fun. She was kind, personable, and took the time to really connect with us. Honestly, we never would have guessed it was her first day… she made us feel like we were in the best hands. The prices were actually lower than other places we checked and with her help we found exactly what we wanted. Couldn’t be happier with our new couch and with the amazing service Deborah gave us. If this is how she starts her first day, she’s going to be a rockstar here!

I came here on Monday to help my brother with some items for his new home. I didnt have any realistic expectations as I assumed we would walk in/ out. We'll surprisingly 2hrs later we walked out with more than expected. We worked with Mohammed and he was truly amazing! Greeted us as soon as we walked in, told us about the specials and let us walk around until we were ready for a quote. The icing on the cake was how much they were willing to work with us as my brother had a set budget and Mohammed's boss Cameron(who was also amazing) was able to work us and sealed the deal. A great place to shop, lots of items in store vs online so I highly recommend- I surely will be back to shop for my home!

Service is very bad. They treat customers very rude even managers. We will never do any purchase from Ashley and Do NOT recommend anyone to do so

Tony at the Sterling location was a wonderfully warm salesperson! We are appreciate for his help with our sofa purchase!

Tony was super helpful and helped me pick a great couch!

I had a great experience at Ashley Furniture thanks to Tony, the new salesman who went above and beyond to help me find the perfect kitchen table for my new home. He was patient, knowledgeable, and really listened to what I was looking for. The table he helped me choose is not only the perfect size, but it also has a unique design that fits my space beautifully. Highly recommend asking for Tony if you're shopping in Sterling, VA!

I had the best customer service ever with Ward. He guided my grandmother and myself through tons of options. We are grateful and happy with with our experience coming back for the purchase of our lamps

Milan and the whole team at the Sterling Ashley store were amazing to work with. Milan was very patient and helpful throughout our research and choosing of a new bedroom set.

Very helpful and congenial staff. No pressure to purchase. Assisted us with options. Took the time to listen to what we were looking for.

Tony was excellent and very helpful with our sectional couch purchase!

I wanted something from Ashley furniture without paying the delivery fee, so I walked into the store and Tony and Cameron were very helpful! I was in and out, and I also test drove some new mattresses. Super friendly, easy, and would return when I am looking for more furniture.

Several months ago I purchased a recliner from Milan in Sterling and he told me that it would be 12 months interest free financing. I have been charged interest for every month. I contacted the credit company, they told me I had the deal with the store that I purchased from. I went to the store and they told me to contact the credit company. Calling Ashley corporate customer service was a waste of time as well. Poor customer service all around! Bottom line, I advise you to AVOID ASHLEY HOME STORE in Sterling, VA and especially MILAN!

Excellent customer service and great experience!

John was very helpful and patient. He didn’t push me to purchase the product which is a great character of a salesman.

Ask for Tony, he’ll help you out and set you up with what you need!

Tony was great

I am so happy to provide a feedback for Ahmad at Ashley furniture because honestly I feel I had the privilege to have met one of the best professionals of all times!!! He is not only an amazing professional, knowledgeable, but also very kind. We can feel that he cares about people and have passion for what he does. Thank you so much Ahmad! Ashley Furniture is very lucky to have you!!!! :)

our browsing/shopping experience was great today. Tony at the sterling store was the bright spot of our day. he made us feel comfortable and informed us on everything we needed even when we didnt ask the right questions. looking forward to shopping more online and our next Ashley’s experience.

Spoke with Tony at the store today and he was super welcoming and helpful, definitely recommend coming here for the friendly staff

Very nice guy the best!

Very honest, friendly and knowledgeable sales person. Definitely recommend.

Tony was a great salesman, he made us very comfortable and was very knowledgeable. Very polite and helpful, and very pleasant to talk to. Thank You Tony for your kind service.

John, the amazing sales representative at the Ashley Furniture store in Sterling location, is so knowledgeable, patient, and not pushy!! We have been going back and forth between two stores and the final decision breaker was John! He helped us tremendously and gave advice and was extremely patient! Ashley Furniture just gained a new customer for life because of John!! THANK YOU JOHN!!!

You know those papers u r signing, all they are is that it says all sales are final. And even if u get a store credit, it is only good at that specific store. Moreover, I was given a delivery fee of $90, $129 and $229. Depending on their mood they make up the value. Stay away from Ashley furniture stores.

Great store and customer service. Tony is a great salesman and very patient, we only trust Ashely Furniture.

WARNING: STAY AWAY FROM THIS STORE! This has been one of the worst shopping experiences of my life. I purchased an expensive mattress from this store just two weeks ago. I made it very clear to the salesperson that I didn’t know much about mattresses and needed guidance. They pushed me into buying one and repeatedly assured me—along with the store manager—that if I wasn’t satisfied, I could exchange it. To protect myself, I even paid extra for mattress protection. The mattress was delivered on Thursday, and by Sunday—just TWO DAYS later—I returned to the store to request a switch because it was extremely uncomfortable. That’s when the nightmare began. The store staff refused to help and told me to call customer service. When I did, the representative was unbelievably rude, dismissive, and condescending, and told me flat-out that returns or exchanges are not allowed—completely contradicting what the store promised. This place is dishonest, misleading, and unprofessional. I was scammed out of hundreds of dollars and left with a mattress I can’t even sleep on. DO NOT BUY FROM THIS STORE UNDER ANY CIRCUMSTANCES. They will lie to get your money and then leave you stranded. A complete disgrace of a business.

After my last post, I called and left messages at Ashley customer service. The store in Sterling is supposed to send me a bar stool since 6 weeks, and still no news. The delivery team is not even aware that one bar stool is missing, what a terrible service! They keep telling me to reach the store in Sterling, since they don’t pick up the phone, I have to drive there and ask for the furniture I bought!!!! —————— The sales team at Ashley Furniture in Sterling was friendly and helpful, and the delivery guys were also professional and courteous. Unfortunately, the experience with their warehouse has been terrible. The whole delivery process is completely disorganized and disconnected. I keep receiving conflicting emails from the warehouse and delivery teams about what is supposed to be in the delivery. We received cracked and damaged furniture that had to be sent back, and we’re still waiting for the pieces we originally purchased. Terrible service when it comes to fulfilling and delivering orders. Very frustrating experience overall.

Mr. Tony was an amazing sales associate. He went out of his way to assure that I found exactly what I was looking for. With black not being as common of a color he went through each piece, weighed pros vs cons and the commonality of purchase history. There were pieces with more storage space but I wanted to get something that was extremely sturdy and well built. The dresser we ultimately selected was reminiscent of a dresser I had when I was a kid from Stanley. That dresser was a very light oak and withstood over 15 plus years of abuse from a child that later grew to a teenager. I was also able to give that piece to my nephew, who ultimately will be able to do the same if he still has it. In a world where things aren’t made with the piece of mind it will last I was grateful J was able to find this piece.

Very easy shopping experience at the Sterling store. Tony assisted us with getting a new kitchen table. He was great to work with - personable and got us taken care of quickly.

Mohammed and the whole team at Ashley were great. Helpful, friendly, knowledgeable and gave me great guidance and options. Highly recommend them for any furniture and bedding needs

I had an amazing experience, vey polite and helpful staff, and they have variety of styles.

Purchased a new mattress here a few weeks back. Super helpful staff. Decent prices.

We had great experiences with Ashley Furniture. Our Salesman Ali was very knowledgeable about everything that we asked of him & he also was very patient with us throughout our visit. Great Communication, great service & much more.

Abdul and John very helpful very friendly, helped us to choose products at reasonable price.

Abdullah was great. No pressure and he took the time to explain the furniture and all the features and warranty. It was a smooth and stress free process.

Marina and Mohammad helped us a special thanks to Mohammad he solved our problem.

Ali was very helpful & accommodating

Mohammad was very happy to help me find the perfect couch!! Very good customer service

Great customer service by Mohammed, paid attention to details and our needs. Great personality and the easiest transaction ever. Great experience at Ashleys. Thank you for everything Mohammed and thank you to your manager as well👊🏾👊🏾👊🏾👊🏾🙏🏾🙏🏾

Milan was very patient and helpful. We were very satisfied with the level of service. Thank you

Bought a few piece of furniture from here over the past year, no problems as of yet we're very happy and customer service is excellent 👌🏽

We had an amazing experience at the Sterling Ashley Furniture store recently! Muhammad was very patient, helpful, courteous and professional! He helped us with our decision making process with valuable suggestions and ideas! The manager, Shiry, too, was very pleasant and accommodating! We would highly recommend the store to anyone who’s looking for a huge array of furniture to select from and with excellent customer service!

Had a great experience today going to buy a couch set! Mohammad was VERY helpful, explaining all the details of the pieces. He also did a great job explaining different pricing options. A great experience in store!

Had a great experience working with Mohammed! He was very patient with me and gave me all the time I needed to feel good about my decision. Really knowledgeable and helpful in our shopping!

Nadia was very helpful. She was respectful of my price limit and helped me find a perfect couch to suit my needs. Great conversation and very friendly!

John was awesome! He was so patient with us and let us poke around and try all of the sofas! The staff was also amazing and let us borrow a pillow to check the color against our space! Thank you John and staff for all of you help and we look forward to to chillin’ on our new sofa!

Great customer service

Mohammad our sales rep did an excellent job showing us furniture and selecting the correct colors for our home.

Mohammad our sales rep did an excellent job and took his time showing us around and picking the right furniture that we needed for our home.

I have a very bad experience with Ashley, we bought items over 5000 dollars, the bed and the mattress very high, we wanted to change the mattress after 1 day for a smaller mattress, they never wanted to change. Customer service is very bad. A word of advice if you want to furnish your house never make the mistake of buying from Ashley, bad treatment of customers, this company deserves to be closed.

The sales associates were very pushy and openly sexist to my family when we visited to look at couches for our living room. Not one but multiple sales associates directed any and all questions about what we were looking for and how we would be paying (for a couch that we had not even decided on yet) to my brother who was the only man present despite us making it clear that it would be our mother who would be paying.

(Translated by Google) Nadia was very kind and helped me choose my furniture. Thank you, great work. (Original) Nadia fue muy amable y me ayudo a escoger mi mueble . Gracias nadie buen trabajo.

Abdul delivered exceptional service to my fiancé and me. He was never overly aggressive or pressuring us to make a purchase. His patience and extensive knowledge were greatly valued and contributed significantly to our positive experience.

Abdul was incredibly helpful, but the best part he was not pushing just to get a sale. He helped us find what we needed and within our budget. Couldn’t be happier with my experience here and my fiancé and I were shocked this store isn’t rated higher. Thanks Abdul!!

Sayed was extremely patient and helpful throughout my shopping and purchase experience. I appreciated his help and the whole team at Ashley. Thanks!

What a great experience today at Ashley's in Sterling, VA. Milan was excellent and he even helped me take the furniture out of the store!!! I'll be back here 100%!!

Faird took his time

Muhammad & the manager Abdullah were amazing & very patient with us. Please shop here !!

Amazing Customer Service (our sales person was Milan). We purchased Tempur-Pedic matress.

Had a wonderful experience with Shamila! She was very helpful and honest when it came to buying some of our household essentials!!

Excellent service of Shamila . Recommend!!!

Amazing experience, amazing professionalism , very helpful, and very patient as I was shopping for a bed. My thanks goes to Mrs. Nadia and Mr Abdullah of Ashley’s in Sterling! I will definitely be coming here to continue furnishing my home. Please ask for Mrs. Nadia if you visit Ashley’s in Sterling.

Awesome customer service! Nadia

Excellent service! Talk to Milan at the Sterling location and he will help you with your furniture shopping needs. Highly recommend Ashley Furniture!

Went in to buy a bed, spoke with a salesman and wanted to move forward with a purchase.. He was trying to charge me $269 for delivery when I pushed back he said he could drop it to $99.. I held off went online and found the same bed, same price but delivery online was free. Weird that the salesman would try and charge me a delivery fee. Don't buy In-Store from the shady salesmen

Ali was amazing

Ali was very helpful and he had excellent customers service

Good collection. Helpful staff. John was very helpful.

I recently had the pleasure of working with Milan, at this Ashley Furniture, and I couldn’t be more impressed with the experience. From the moment we walked in, he was attentive, patient, and genuinely committed to helping us find the perfect furniture for our home. Rather than simply recommending items, he gave us the freedom to explore our thoughts and preferences. He encouraged us to experiment with different layouts and pieces, allowing us to visualize how everything would fit together. His suggestions were thoughtful and tailored to our style. He was incredibly knowledgeable about the products and their features. Milan also went above and beyond by helping us move furniture around in the store to see how various pieces would look together. His professionalism and patience made the whole process feel stress-free and enjoyable. If you're in the market for furniture and want a truly personalized shopping experience I highly recommend working with Milan. His expertise, flexibility, and dedication to helping us find the best pieces made all the difference!

Ash for Shamila If you want the best and most honest help, ask for Shamila! I was very happy with her, and the most wonderful part is that she was incredibly helpful with my energetic child!

I recently had the pleasure of working with Farid while shopping for new furniture, at Ashley Furniture in Dulles VA, and I couldn’t be more impressed with the experience. From the moment I walked into the store, Farid greeted me with a warm and professional demeanor. He was incredibly knowledgeable about the products, patiently answered all my questions, and took the time to understand my needs and style preferences. What stood out the most was his genuine commitment to helping me find the perfect pieces—not just making a sale. He offered thoughtful suggestions, respected my budget, and ensured that every detail was taken care of from selection to delivery. Thanks to Farid, the entire process was smooth, enjoyable, and stress-free. If you’re looking for someone who goes above and beyond, I highly recommend asking for Farid. His exceptional service truly sets him apart! Let me know if you’d like a more casual tone or if it’s meant for a specific platform like Google or Yelp.

Abdullah was excellent and provided 5 star service. He was very knowledgable and provided great advice on all of our furniture sets we purchased. He was very patient and answered all of our questions after we spent hours at the store. We are excited for our new furniture.

Ahmad was great! He explained all the features, warranties, options, etc of the Lacre couch! He was very knowledgeable, very friendly, and helpful! Can’t wait to receive my couch!

I had the absolute pleasure of working with Shamila at Ashley Furniture, and she was fantastic from start to finish. She was warm, friendly, and genuinely kind—someone who clearly cares about helping customers find what truly works for them. What stood out the most was her approach: never pushy, always patient. She took the time to understand what I was looking for and made sure the purchase felt right for me, not just a quick sale. Her professionalism and personal touch made the whole experience smooth and enjoyable. If you’re shopping at Ashley Furniture, ask for Shamila—you won’t regret it. She’s a true gem!

I came in looking for a specific piece of furniture I found online, but needed to see in person. I also wanted to mix and match pieces and didn’t know if this was possible. As soon as I walked in, Milan greeted me with a warm, genuine smile and answered all my questions with ease. He even carried pieces back and forth through the whole showroom so that I could see my vision! Overall, I had a great experience and will be returning to this store for more furniture for my new home.

We were at Ashley store in Sterling area looking for a sectional. The representative Milan was very helpful and very professional and courteous. He was able to guide us through. Shout out Milan for exceptional service !!!!

There is good stuff here, and of great quality🙌🏼

Purchased our furniture at Ashley and was helped by Milan. The whole process was so smooth and Milan was very knowledgable and professional. He kept us informed about delivery and this was such an easy process!!! Milan is a true professional

The actual purchase process was fine. We found what we liked, the salesperson was friendly and setting up the purchase went okay. The first red flag was that they would not provide a delivery date until the actual order was made. Delivery was important to us as we are replacing a couch in bad shape and wanted it to happen sooner rather than later. If later, we would have moved on. We were told that the pieces are generally in stock and it should not be long for us to receive it. When we actually received the paperwork and final sales order it stated 4-7 weeks. Not the end of the world, but also does not align with what we were told that actually got us to purchase. Fast forward 7 weeks we hear nothing so I inquired with our sales rep. They quickly answered stating that the store would be in touch and they were. The store stated that it would all be available soon and we would receive a call to schedule the next week. Just as they said, we got the delivery scheduling text and I scheduled it. Later I noticed that all of the quantities of the pieces of the sectional were off and the descriptions did not match the sales order. I again called the store and was informed that only part of the couch had arrived, but this was not stated on their delivery. Had I not seen this, we would have disposed of what we had now entirely and likely received partial/wrong pieces and ended up in a worse place than we are now. They still do not know when the remainder will arrive and seemed surprised that I didn't want to take delivery more than one time. I'm hopeful that this can be corrected but I'm quickly losing confidence that it will. This is not the customer service that you would expect when paying $4,000 for one piece of furniture.

Nadia was very professional and kind!

Milan was patient and helpful as I circled through the store back to the original table I found. Glad I came to Ashley's!

Good quality furnitures , and great customer service of the staff, especially Milan who took his time to explain to me everything I needed to know and took good care of me!!!

Mr. Ali was very helpful, flexible and professional throughout our entire process!!

Milan was great! He allowed us time to walk around ourselves but was near by to answer any questions we had. He didn’t mind running different numbers for us and provided some good suggestions of what pieces we could mix and match.

Zee and Abdullah are the best sales persons and gave us the best shopping experience.

Bought a 6 piece sectional! Milan was our sales consultant and did a phenomenal job explaining the details of the couch, how to care for it and what pieces to buy.

Shamila was fantastic. We found a great dining table we loved however, we didnt like the chairs that came along with it. Shamila helped us mix and match chairs from all over the store until we found some we loved.

Abdullah Shuakat is a great sales manager. We came in Saturday morning having our eye on a couch and was able to assist us with ease and efficiency. He was so kind to our kids and was super helpful in the process. I will always choose Ashley’s!

I had an excellent experience shopping for furniture at Ashley Furniture. Shamila was incredibly helpful, guiding us through the selection process and offering expert advice without being pushy. The quality of the furniture is outstanding, and I’m so happy with my purchases. We will definitely be returning for future furniture needs! Highly recommend this place! ⸻ Feel free to personalize it with the store’s name or any specific details about your purchase!

Nadia and Marina were so very helpful! They went above and beyond in their services! Thanks again!

Ask for Milan! He was a great help and made our experience seamless!

Shiry at Ashley furniture give me and my husband a great costumer service and experience! Help us with everything we need it .

Great Customer Service, found all I needed in no time !

Today, I made a purchase at Ashley Furniture, and it was a fantastic experience. Frid helped me first, and then Shamila took over. She was incredibly passionate, patient, and attentive, making sure I found exactly what I needed. The whole team was welcoming and made the process so easy. They are highly recommended! I’m also really excited to receive our delivery.

Abdullah and Ali were excellent and made my purchase so smooth and easy. Thank you both of you!

Milan was great, helped me coordinate my stuff and was patient.

We had a great experience at the Sterling store. Shamila was knowledgeable, helpful, and very friendly.

We purchased furniture from your store in Dulles Crossing, Sterling Virginia a month ago, and at the time of purchase, the sales associate assured us that our items would be delivered by March 4th. We specifically confirmed this delivery date because we were hosting a housewarming on March 7th, and timely delivery was crucial. However, when we followed up on March 4th, we were informed by customer service that our items were on backorder. At no point were we notified in advance about this delay. To make matters worse, when we requested a refund due to this failure on your part, we were told that we could only cancel the order for store credit—which we reluctantly accepted. Despite the inconvenience, we traveled an hour to your store to reselect items, only to find out that the available choices were also on backorder! Additionally, we were not allowed to select items from your website, further limiting our options. It is completely unacceptable that after failing to fulfill our original order, Ashley is refusing to refund our money and restricting our ability to reselect from the full inventory. This experience has been incredibly frustrating, misleading, and unfair. Your company has failed to uphold its commitment to timely delivery, and now you are effectively holding our money hostage without providing a solution that works for us. We demand a full refund immediately, as this entire situation is the result of Ashley Store’s failure to deliver as promised. If this issue is not resolved promptly, we will have no choice but to escalate our complaint to consumer protection agencies.

MILAN was Outstanding, he was very professional, cordial, patient and knowledgeable

Shamila was so friendly and helpful. We are super excited to receive our couch. Thank you!

Complaint Regarding Faulty Furniture from Ashley Furniture... Very Very bad product and service from Ashley. This store people only know how to fool customers. They show something else in the showroom, and once purchased, they deliver a defective product. I had a very bad experience and suggest the other customers look at other furniture brands; if possible, try an Amazon, Wayfair, or any other online purchase. The good thing is if you are not happy with the product or the delivered damaged product, the 30-day free return saves you a lot as compared to Ashley, who does not provide such a return offer. Their return policy comes with a 30% penalty charge on your total purchase; in any case, they accept to return, which is very unlikely. Description of Issues: 1. Console Table Damage: Upon delivery, I immediately noticed that the cloth on the top of the console was severely damaged and torn. As per Ashley Furniture's policy, any damage or issue upon delivery must be reported to customer service, which I did promptly as a loyal customer. A claim was opened, and I was assured that the issue would be addressed. The initial complaint was filed on the delivery date itself, yet, to this day, the product remains unresolved and still in the possession of Ashley Furniture. What is even more frustrating is that, despite numerous attempts, your team has attempted to deliver the same faulty product four times, disrupting my family and causing significant inconvenience? Each time I raised my concerns with customer service, I was provided with reasons related to ordering a new console, but no action was ever taken, and I continued to receive the damaged product. This level of customer service is not only deeply frustrating but also entirely unacceptable. I am appalled by the repeated failures in addressing this issue, the lack of communication, and the persistent delivery of a faulty product. As a paying customer, I expect a timely resolution and a replacement of the damaged console, not continuous delays and poor service. 2. Sofa Defects: The sofa had exposed staples at the bottom, which caused a sharp scratch injury to my foot. This defect presents a danger to all family members, especially my 6-month-old infant, who has recently started crawling and exploring the floor. Potential Hazard: The defective condition of these items poses a serious safety risk to my household, particularly for my infant. If the faulty product remains in our home, it could lead to injuries or accidents, which is deeply concerning for the well-being of my family. Resolution Sought: I have reached out to Ashley Furniture regarding these issues, but they refuse to take the product back or provide a safe replacement. I seek their assistance in resolving this matter. I made various requests to prevent any damage to my family from their nasty product, but no use. Once the product is sold, its all customer liability period. This is a real example from a damaged customer like me :( :(

Had a great experience with Shamila. Very patient and explained everything to us, answering our questions. No pressure. Would come back for sure.

SAYED was super helpful and patient , and helped us walk away with a new sectional!

Sayed! Was amazing ask for him if you go to the Sterling location he will help you with anything !

Ali - He is very helpful,polite and explained everything clearly in a timely manner

Zee and Shirt were amazing!!!

Good service and helps me to get the good price too. Thank you Milan, Abdualla and Marina.

Shamila at the Sterling location is very helpful and guided us in making in the right decision and helped us greatly thru the process

Exceptional Service from Milan - Made Our Furniture Purchase a Pleasure! I recently had the pleasure of working with Milan at Ashley Stores, Sterling, to select a new sectional sofa, tables, and a recliner. From the moment we met, Milan was incredibly pleasant and patient, taking the time to truly understand our needs and preferences. Navigating furniture choices can be overwhelming, but Milan's extensive knowledge of the products made the process seamless. He expertly guided us through the various options, explaining the features and benefits of each piece and helping us find the perfect fit for our home. He never rushed us, and his calm demeanor made us feel completely comfortable and confident in our decisions. What truly set Milan apart was his dedication to ensuring we received the best possible value. He went above and beyond by working with his manager to secure an additional discount, which was greatly appreciated. Milan's exceptional service transformed what could have been a stressful experience into a truly enjoyable one. His patience, knowledge, and genuine desire to help us find the perfect furniture made all the difference. I highly recommend Milan to anyone looking for a knowledgeable and helpful sales representative. He is a true asset to your team, and I am incredibly grateful for his assistance. We are thrilled with our new furniture and the outstanding service we received. Thank you, Milan!

Abdullah was amazing and helped save us a lot of money! He was great to work with! 😊

Extremely Disappointing Experience with Ashley Furniture I’m very disappointed with my recent order at Ashley Furniture in Sterling, VA. The salesperson promised delivery by a specific date, but around the promised date, I was told it would be delayed by at least another week, with no clear timeline. The receipt didn’t reflect the original delivery date. When I asked to cancel, I was told there’s no refund policy, even though delivery was still a week away. They also didn’t honor their online refund policy for cancellations within 48 hours. This lack of transparency and poor customer service means I won’t be shopping here again.

Shamila was excellent in helping us find our new family room couch!

Shamila greeted me with a warm smile when I walked into the store. She was very pleasant and professional and assisted me with my purchase with so much patience. She is a keeper….very knowledgeable. She was able to answer every question I had about my purchase!

Shamila was excellent, very helpful in explaining the pros for the different pieces we were considering. She definitely helped us make the right decision, thank you!

Mohammed was helpful during our search here, helped us find what we wanted

At first, everything was going really well and I was excited to get a sectional and swivel love seat with my fiance. I was ready to set up financing with a deposit. AFTER entering my information and submitting, the man told me my credit was “locked/ frozen” and started to ask about my credit and why it would do that. I am concerned and confused to hear this. It turns out it was not locked or frozen. They did a hard credit pull without ever mentioning that was what’s happening. Of course I was not approved for a 12 month 0% APR plan. I have average/above average credit. The man helping us NEVER explained there would be a hard pull on my credit. And NEVER explained it was specifically for that. I was under the impression it was to see what I COULD apply for. Right after, he tells me there’s a plan we can do that doesn’t need a credit check. You can pay off the sofa in 3 months or pay it off within 12 months with interest. He said if it takes longer than 12 months then the price will double. This was wrong. We got the agreement plan that states I must pay biweekly and if it is not paid off in 3 months then the price doubles. And then you have 9 months to pay off the price that just doubled. On top of that, when this man took my passport and debit card and explained ye would be right back. After a couple minutes we spotted him chatting to another man and woman looking at a sofa. He proceeded to for about 5 minutes. Then was gone for a couple more minutes, and back with my things. NOT ONLY THAT. Everything is in my name, NOT my fiancé’s. This employee is only explaining things to my fiancé. He isn’t talking to me, looking at me, or explaining any of it to me. That upset my fiancé and I both. And yet, with NONE of my fiancé’s information on the application, my fiance got MY application approval text to HIS phone. Because the man that was “helping” us had my fiancé’s phone number from over a week ago when we originally expressed interest. NO WHERE IN THE APPLICATION DID I PUT MY fiancés information. The cherry on top and the color photos below. There were two different prices for the sectional. When we asked, the man told us it was the price different between getting and 2 piece or 3 piece sectional. We didn’t mind paying more for the 3 piece. Except the both tags CLEARLY state they are for the 3 piece sectional. Overall, a horrible experience. I now have a hard credit pull on my credit score, no sofa, and wasn’t taken seriously as the person who is taking sole financial responsibility for a purchase. I feel bad for writing such a negative review, but something really needs to be done about it. The manager was not helpful as we explained why we were upset.

Shamila and Shiry were fabulous. They honored a price quote from January, even though the prices in the store were higher. My wife and I love the bedroom set we bought!

Me and my wife visited this store for dining and bed sets. we were greeted by the sales representative by Mr. Abdul’s Daoud. He guided us while we reviewed basically every single set of both dining table and bed sets. He was knowledgeable, kind and patient during our shopping. We got what we needed in fair price and very satisfied. I would recommend Mr. daoud to others who visit this store.

Don’t buy furniture from here. It’s taken over a month and a half to receive everything. Furniture showed up damaged and the store proceeded to tell me to call customer service. Store manager is completely useless. Overpriced and not worth the headache.

Pathetic customer service. Dining table quality was sub-par, and a claim was filed within a month. They did not respond back for 3 weeks, and when I called in, they said claim had been closed. I had warranty, which they said is not applicable. Spent thousands for nothing.

Mohammad from Ashley Furniture Sterling was exceptional. He was responsive to all of my questions and unique circumstances of buying a new home. I'd highly recommend visiting this location and working with Mohammad on your furniture needs.

The staff, Ali and Zee were extremely friendly and helpful. They listened to my needs and showed me products to fit my lifestyle and budget.

Called prior to arrival. Very helpful in store and over the phone. Please ask for Syed.

Milan was so helpful and kind. Due to my crazy schedule he was kind enough to do some checking before I arrived! There aren’t enough stars to award him for his exemplary service

I had a fantastic experience at Ashley HomeStore thanks to Milan and Marina. They were both incredibly patient with me, taking the time to go through every step of the process clearly and thoroughly. Their professionalism and attention to detail made the transaction smooth and easy. On top of that, they were always smiling and welcoming, which made the experience even better. Thank you, Milan and Marina, for your outstanding service!

I had a great customer service from Marina. She helped me with the information to get what I needed. Thank you!

Shamila is amazing. She took her time and showed us everything. She never rushed us and was very helpful. Overall i had a very positive experience.

Mohammad was patient and took his time helping us pick out furniture. He was very kind and extremely helpful!

Milan attention was excellent

My husband and I visited Ashley furniture store in Sterling today to buy mattress. We are very satisfied with the Ashley associates’ customer service, in particular Mohammad’s customer service was great. Muhammad was so knowledgeable about different types of mattresses and assisted us to choose the right mattress, pillows and other accessories. He was so patient with us and allowed us to ask questions and was very attentive to our needs. We will visit Ashley store again and recommend this store to everyone who is looking for nice furniture and great customer service. Narges :)

Mohammad was a great salesperson and he took a lot of time explaining things to us. We enjoyed talking with him.

Milan was very helpful and accommodating.

Ali was nice to work with.. he was courteous and straightforward. He answered all my questions. Will recommend him to friend and family.

Easy and fast! Mohammad took care of us without any hassle!

Shamila was great with customer service. She thoroughly showed me around the store, and I was able to make a great choice for furniture. Thanks!

Milan is the best

Shamila was very attentive and went above and beyond to ensure we knew our options and got exactly what we needed! Highly recommend her for all your furniture needs.

I worked with salesperson Ali and he was great! He was patient and kind.

Milan was amazing and helped us out the second we walked in the door. He answered any questions we had in great detail. He also helped us pick the best payment plan for us, Awesome customer service! Will be stopping back again.

Overall a good experience. The staff was very knowledgeable and we appreciated their expertise.

We worked with Milan in purchasing a new dining set, china hutch, end tables, and lamps. No pressure, very helpful, knowledgable, and went the extra mile to make it all work. Very satisfied with the entire process!! Great experience!!!!

Very helpful and very warm in talking. Nadia knows how to handle customers and knows the products very well as well as delivery timelines. No false promises.

Great store. Milan was very helpful and knowledgeable. Highly recommend

I had the pleasure of working with John at Ashley Furniture, and I couldn’t be happier with my experience! From the moment I walked in, John was incredibly welcoming, attentive, and knowledgeable. I was on the hunt for the perfect leather couch for my new place, and John went above and beyond to help me find exactly what I was looking for. He patiently listened to my needs—style, size, and budget—and offered a variety of excellent options. What really impressed me was his in-depth knowledge of the products, including the quality of the leather, durability, and even tips for maintaining it over time. He never pressured me into making a decision but instead provided thoughtful advice that made me feel confident in my choice. Thanks to John’s expertise, I found a gorgeous leather couch that fits perfectly in my new home and is both stylish and comfortable. The entire process was smooth, and I appreciated his professionalism and genuine interest in ensuring I was satisfied with my purchase. If you’re shopping at Ashley Furniture, I highly recommend asking for John—he’s truly exceptional at what he does! I’ll definitely be coming back for future furniture needs.

Zero star , WORSE customer service ever, the customer care employees don’t want to help you at all . All sales are final sales , there is not such a thing as 30 days return policy, store credit means reselecting an item , that doesn’t mean you can reselect what you want they will choose for you. DO NOT MAKE THE SAME MISTAKE I DID. go to another furniture store, VERY BAD EXPERIENCE, I will never buy anything from Ashley again .

Ali helped us finding a beautiful dining set. He was thoughtful and absolutely the best with our kids. The store is beautiful and organized. Shiry was also a delight. Great customer service.

Ali was very helpful and accommodating. The experience was very smooth and straightforward.

The furniture is good But the TD financing bank is painful. I set up automatic payments ,called customer service nothing works .only seeing late fees on my account.

I had the pleasure of working with Ahmad during my recent visit to Ashley furniture and I can’t speak highly enough of the experience. From the moment I walked in, Ahmad was friendly, attentive, and genuinely interested in helping me find the perfect pieces for my home. They listened carefully to my needs, offered thoughtful suggestions, and never once made me feel rushed or pressured. Their knowledge of the products was impressive, and they were able to provide detailed information about the materials, styles, and care instructions. Thanks to Ahmad expertise, I found exactly what I was looking for and left the store feeling confident about my purchase. I’m truly grateful for their outstanding service and would highly recommend them to anyone shopping at Ashley!

Milan was super helpful and active on helping me find the right furniture and mattress! GM was also attentive!

Ali was very helpful in helping me to finally settle on a sectional that I like. He was informative and patient. The missing star has nothing to do with his customer service, but with the delivery fee, which is rather high.

Mohammed was great! He was patient and was able to show me the couch I had customized on the website. He was also quick, kind, and knowledgeable!

Mohammed was very helpful

Ali was fantastic!

Shamilia was very nice, helpful and patient with us as we picked a bedroom set for our guest room. She walked us through options and price points that allowed us to find and purchase the perfect set.

Ali and Abdullah were exceptional.

Ahmad was fabulous... Friendly professional, and informative

Mohammad was great. Answered our questions but didn’t pressure us. We’ve purchased multiple couches from Ashley and have zero complaints.

We went to the Dullesstore in Sterling. Mohammad is the most helpful employee from the moment we pulled up and I got walker out of trunk for mom. He spent hours showing her every couch! Such a pleasure doing business with him and Ashley Furniture.

Thank you so much Nadia for being such a sweat heart and for great service. We walked in and she greeted us with so much energy and enthusiasm. At first I wasn’t really sure if I wanted to buy anything, but the way Nadia showed and described everything I was committed I am at the right place. So truly grateful for her and Ashley Furnitures for having employees like her. And luckily I was able to buy everything I was looking for with excellent quality and price.

I went to Ashley to get some furniture for my new place and Suhail and Zee were incredibly helpful, knowledgeable, and patient throughout the process. If you are looking for cute furniture, this is the place to go!

Nadia was such a great help. Efficient search for a new couch with performance fabric!

Simply an amazing store. Amazing customer service from Abdullah. Thank you for your help and patience. Much love to you all.

I had a wonderful experience with John !! He was very knowledgeable, friendly, and pleasant !! He throughly explained prices, and gave little details of furniture. The store manager, Shirey was also welcoming and giving positive suggestions. This was my first time with Ashley Furniture and I am happy with my decision. I didn’t get my sectional yet, however, I HIGHLY recommend this store💯

I came to Ashley Furniture with my family, and we were all so impressed with the amazing service we received from Ali! Shopping for furniture as a group can be overwhelming, but Ali made the entire experience enjoyable and stress-free for everyone. He took the time to listen to each of our options and helped us find pieces that worked perfectly for our home. Ali was so patient, answering all of our questions and making sure we all felt comfortable with our choices. He really treated us like family and made the whole process smooth and fun.

Ali was very helpful and was very knowledgeable. As soon as I came into the store he came and offered his assistance. He was very professional and provided amazing customer service!

My wife and I were really so very happy and grateful that Manager Abdullah went beyond his duties. We wanted to see a certain sofa configuration that my wife envisioned before finalizing our purchase. He moved the furniture for us and showed the outcome. It confirmed what configuration we wanted. Deal done. He was a professional personified. Also, Kudos to his boss Sherri who there to support us. 5 stars for total customer satisfaction.

Good

Milan went the extra mile with helping us find the perfect couch for our apartment! He was extremely friendly the moment we walked in and was very knowledgeable about every sofa we asked about. Would highly recommend anyone shopping with Ashley’s to specifically ask for Milan!! Thanks again :)

Milan was very helpful. Very informative and found the perfect couch for my family

I recently had a great experience shopping for furniture at the Ashley Furniture store in Dulles, and I highly recommend Mohammed as a sales representative. Mohammed was extremely knowledgeable about the products and took the time to understand my needs and preferences. He patiently guided me through various options, providing helpful insights without being pushy. The store itself is well-organized, making it easy to browse through the beautiful selections. I found exactly what I was looking for and appreciated the excellent customer service throughout the process. If you're in the market for new furniture, definitely ask for Mohammed; his dedication to helping customers is truly commendable! Overall, a fantastic shopping experience!

Ali was super helpful and made the whole process easy. Great service and a great experience.highly recommend!

Ali was a great help and made the experience enjoyable!

Really nice experience working Ali for getting my sofa.

Great customer experience. John is a professional who ensures you get a fantastic service.

Great attention, very detailed to explain, very friendly. Mohamed helped me to find exactly what I needed and what I was looking for.

Milan was great in helping us understand financing our purchase! He made our buying experience with Ashley’s that much better!

Mohammad was wonderful in walking us through all the options and giving us the best deals available. Sherry the store manager was also fantastic and very helpful and knowledgeable about the products in the store. Overall wonderful experience and would definitely come back for future purchases at this store.

Abdullah S, was fantastic to work with. He was able show me a variety of sofas and explained several variations the sofas. He explained everything in detail and got an amazing pricing, which included everything, delivery, warranty, etc. I will back and will recommend everyone to work with him!

Shamika was great - very helpful and friendly!

Bad customer service

Great place and amazing customer service. Milan is helpful and accommodating. Great branch that makes you feel at home. Thank you!

Amazing customer service from Abdullah!

It's a honest review I want to share I work with Milan last week I told him I will leave review after my delivery everything went well I purchased a sectional for my living room I don't have the measurements but Milan suggested me to pull out the floor plan which I don't expect any body ask me I told him give me sometime I went to some other store nobody shown me the demonstration which he has done really appreciate his knowledge about furniture he is so good I will really tell everyone ask for Milan he is very knowledgeble I will come back again in future purchase

John was a great help! Honest and knowledgeable. Working with him was quick and easy. I would definitely recommend him to a friend. We also loved our living room set from Ashley

We visited Ashley furniture tonight, in Dulles, VA and had an incredible experience with Suhail. He was impressively knowledgeable and efficient with our requests. I would highly recommend speaking with Suhail for any of your future home furnishing needs. Thank you Suhail for a wonderful experience!

Milan Khanna is an outstanding furniture salesman, known for his warm personality and genuine care for his customers. He goes out of his way to make people feel comfortable, taking the time to listen and ensure they find exactly what they’re looking for. His friendly approach makes shopping with him an enjoyable experience, and it’s clear that he prioritizes relationships over just making a sale. Milan’s kindness and approachable demeanor have earned him a loyal customer base who appreciate how easy he is to work with.

Suhail S was wonderful to work with!

Shamila was so helpful with our sectional selection

First time going inside Ashley furniture and Ahmad Kohestani was really helpful till the end. Definitely coming back to the store since we need more furnitures. Totally recommend.

Great customer service

We were in need of a new couch and love seat. We received great customer service from everyone as soon as we walked in the door.

Highly recommended, Suhail was super helpful and we were able to get what we want in perfect style and range

Mohammed was very helpful and highly recommended at the Sterling location! We had a few ideas for our new home and he showed us the perfect pieces. He was knowledgeable, friendly, and has a great eye for what works for your ideal space. Thank you so much, Mohammed!

Nadia is very professional, I'm 100% happy with hers service .ousting sales person.

I’m really disappointed with my recent experience with Ashley Furniture. I ordered a couch and coffee table set on 11/9 and was initially told to expect delivery within 2-3 weeks. However, the delivery has been delayed multiple times, and I’m now left waiting without a clear update on when I’ll actually receive my furniture. Mohammad was my sales person and lied to me on when my couch will get delivered to secure the sale. The lack of communication is incredibly frustrating. I’ve had to follow up repeatedly to get any updates, and each time I’m given a vague or inconsistent answer. This level of service is not what I expected from a company with such a strong reputation. I will never use Ashley Furntiure again.

Nice store, friendly staff, large collection. Thank you Shamila for help!

I want to share my recent experience at your store, which was quite disappointing. I visited the store the day before Thanksgiving to purchase a couch. Upon my arrival, I was approached by a salesman who offered several options. Unfortunately, none of the couches were comfortable or to my liking, except for a leather sectional that closely matched one I already own. I purchased my previous sectional for $2,700 in 2019, and I was surprised to find that the price had not changed after more than four years. I asked the salesman if he could check with the store manager regarding a possible discount, as I have been a loyal customer. When the store manager, Shirwet, arrived, I found her response to be quite rude. She stated, "We don’t offer any discounts. That’s the price; if you want to take it, take it; if not, leave," and then she walked away. While I understand that everyone has off days, I believe it’s essential for staff to treat customers with respect and professionalism. Despite this experience, I ended up purchasing the couch, but I felt compelled to express my dissatisfaction with how I was treated. Thank you for considering my feedback.

Thank you, Suhail, for helping us find the perfect dining table and sofa for our new home. We appreciate how you walked us through all our design options.

Suhail was a great help. Went home with more than we came for which was very helpful. Look for him when you get there.

Suhail was extremely helpful in getting our new house furnished.

Patient and very knowledgeable! Assisted and guided me through the whole process. I highly recommend anyone to ask for Abdullah when looking for furniture! Thanks guys!

The best service THANKS ALI

We had an excellent experience at Ashly Dallas! Muhammad was incredibly helpful and kind, going above and beyond to help us find exactly what we were looking for. The manager was friendly, and all the staff were equally welcoming and professional. I highly recommend Ashly dulles to anyone looking for great service and a wonderful shopping experience.

The associate Nadia was very helpful and patient… we loved dealing with her.

Ali was amazing in helping us. He really took great care of us and helped us get the best deal possible for our bedroom set. Please ask for Ali if you go to this location! He’s awesome!

Suhail Shuqair is very helpful and patient. I could get all my questions answered. Thanks!

fine, friendly, knowledgeable, efficient

We had the pleasure of interacting with Shamila, the sales associate, and Shiry, her manager. Shamila's attention to detail and friendly approach made the process seamless, while Shiry's managerial expertise ensured everything went smoothly. They worked together as a great team, making us feel valued and well taken care of. We couldn't be more pleased with the level of service we received from Shamila and Shiry and would highly recommend them.

Lacey was great! She gave us space and didn’t hover but also was nearby when we needed her. She was able to answer all our questions immediately and provide useful recommendations based on our needs and budget.

John Maglaperidze assisted with our purchase at Ashley and he was immensely patient as we posted lots of questions and queries to him. He helped us with our purchase and I was impressed. He is polite and very easy to work with. All the best!!!

I don’t usually write reviews like this but this encounter warrants a review. We waited for the store to open at 9 am on Black Friday and were the first customers to walk in. Rep Ahmad was helping us when Sherri walked in, she was initially giving us design ideas which we were open to but soon her attitude was condescending and unwarranted. I wish they had a little patience to show what we are looking for. Walked out of the store to not ruin our day further.

Ali was nice, he actually listened to the words I was saying, and efficiently got me through the sale of a couch that costs the same as Airpods Max. What more can you ask for if you were raised as a woman?

This has been the absolute worst experience I’ve ever had with a furniture store. If I could give 0 stars, I would. It started with our initial delivery attempt, where the drivers damaged the couch trying to force it through the front door. I suggested they try the back door, where it would fit easily, but they refused, claiming they weren’t allowed to. After calling customer service, I was informed that they were capable of using the back door, and there was no reason for the refusal. After no one answered my calls for over 24 hours, I had to drive to the store to speak with someone in person. The manager I spoke with on Tuesday, the 19th, assured me the couch would be on a truck and delivered on Thursday, the 21st. Thursday came, and no couch arrived. Customer service suddenly couldn’t locate our delivery. We rescheduled for a third time—this time for 11/26, between 1–4 PM. I took another day off work to wait for it. Yet again, no couch arrived. When I called customer service, I learned they had delivered it to the wrong address! How is it possible they managed to show up at my house the first time and still have the correct address on the receipt, but somehow delivered to the wrong place this time? To make matters worse, no one called to notify me of this mistake. After all this, the manager offered a measly $150 discount on a $4,000 couch. I am appalled by this entire process. Three major errors, countless hours wasted, and now my family, who is coming down for Thanksgiving, has nowhere to sit. To top it off, the receptionist at the store has terrible customer service skills. I gave this store far too much grace after the first two errors, but this third mistake is inexcusable. I advise everyone to stay far away from this location. This experience has been an absolute nightmare.

Milan was extremely professional and available to help us throughout our duration at the store. He had in-depth knowledge of the products made our decision very easy.

Nadia was informative will all my questions and her customer service was outstanding.

Shamila and Mohammed were so helpful when we visited to select a new sectional for our living room. On our first visit Mohammed made sure all of our questions were answered and provided great information on each piece we were considering. On our second visit, Shamila helped us through the buying process when we finally made a decision and was very kind and knowledgeable. We will definitely be back in the future to continue furnishing our home.

Exceptional experience with Sarah! Warm welcome, personalized recommendations, extensive knowledge, and dedication to customer satisfaction. I'll highly recommend Sarah to anyone. Five stars!

The Mr Milan with us choosed all the thing , thanks for his patience. It’s nice experience.

Recently bought a new living room set and was satisfied with the service that Milan's offered us to help us make a decision.

Ashley store in Sterling, VA. Monica, she was very much nice to help friendly to our Sofa set. I recommend her 100% for sale service.

TL:DR: Paid $1500 for a mattress that should have shown up 4 months ago, and almost never hear from them about it. Do not shop here Sept 2nd. 2024 I purchased an Ashley Brand hybrid mattress from the Ashley’s Furniture located at 45633 Dulles Eastern Plaza #134, Sterling, VA 20166. We signed an agreement that the mattress would be manufactured and delivered in 4-7 weeks. We are charged through credit card before leaving the store, and the $1500 clear before the end of the next business day. We were notified days before the 6 week mark the mattress was shipping but would be delayed an additional week because it failed an inspection and that we would be contacted with updates. The 8th week arrives (now Oct. 15th), and we get no form of communication, so I initiate a call asking for an update. I’m told that the mattress is delayed further and I can expect a call later that day from the store manager. After a day without a call, I called back again (Oct. 17, 2024) asking for a manager and an update. After speaking with the manager, we are promised direct communication from him as well as the salesman who we originally purchased with. We were also promised that the mattress would be arriving Nov. 1, 2024 and that we would be notified if anything changed. Nov. 2nd 2024 comes and not only have we not heard back in term of a delivery date, I called the store only to find out that there was another “delay” (which the customer service rep could not define explicitly why) and that the newly updated date is Nov. 20, 2024. I reported this to the Better Business Bureau (BBB) since it seems that they were going to continue to push back the delievery indefinitely without offering a refund or at minimum taking the initiative to CALL ME with updates. Since then, they have been only slightly more consistent with calling with updates. Now, I just received another call saying that the mattress will not be ready for inspection on the Nov 20th 2024 date provided, but instead will be arriving at their store Nov 29th, with the earliest arrival date at my home during the "First Week of December). I now have no faith, since it’s approaching 4 months, that the mattress will arrive giving that we have paid $1500 and receive no updates about our mattress despite already paying for it. As an apology for the inconvienience they have offered a pillow and $25 off my "next purchase". It feels as if we have been scammed out of our money and they will continue to push the date back until we are unable to receive the mattress or our money back. I wouldn't recommending spending any amount of money in this store. The poor customer service after purchase, the lack of communication, and inability to keep their word has guaranteed that I will not be purchasing anything from this store again unfortunately.

Sayed was fantastic. He made suggestions that were perfect for us. He even moved furniture around the showroom so we could see if we liked our options together before we made a final decision! Fast delivery, excellent customer service! I highly recommend.

Great Mohammad is a great salesperson Thanks for Everything

Be aware, they would tell you to buy and it will fit well, but if you want to cancel you can’t cancel , it only goes to store credits. So once they take your money , you will never see it again if you change your mind. Very inconvenient. You also will be assured that if you need to return it because it doesn’t work in your home, you will be able to with no problems. Be aware you can’t get a refund !!!!

Pathetic Experience and worst Customer Service

I love the furniture from this store but I’m disappointed with the delivery timeline they provide. It’s been 3 months and I haven’t receive my dining table. Delivery time it’s 4-7 weeks and the sales person Syed promised us that it will be delivered less than that time. They keep calling me with excuses about some of my order is damage, and finally they schedules a delivery, but they never showed up. I keep calling the store and they never answered.

Abdullah was very helpful and not overbearing at all. He addressed our questions and needs when we asked and left us to ourselves afterwards. This was perfect for us. We didn't feel rushed or anything at all.

Sayed and Shiry made the experience easy and pleasant. Shiry specifically is an excellent saleswoman - one of the best we’ve encountered of the 6 furniture stores we’ve visited this weekend. She didn’t push anything on us; it felt like we sold ourselves on the mattress she helped us find. Ashley Store Corporate - if you’re reading this - you need to seriously consider elevating her to a regional manager and/or traveling training manager - her demeanor, knowledge, and charm were low effort and genuine. I can confidently say we wouldn’t have purchased the mattress if she hadn’t talked us through the options.

My fiance and I went to look for furniture for our new apartment and Mohammed helped us get all the new furniture we need for our new home for ourselves and our kids! It was easy and a great experience. Really nice store with great furniture and great staff.

Ali provided an Excellent service characterized by kindness and comprehensive information provided. They assist you at every stage and ensure you receive the best options available. This experience undoubtedly warrants a five-star rating and deserves recognition in the form of a raise.

Ali was awesome! He was extremely helpful and patience with my complicated self. He even got his tape measured out to best help me find the couch perfect for my living room. Highly recommend Ali

Came to Ashley Furniture and Shamila greeted me right away. Very kind and helpful.

“Had a great experience purchasing from Ashley Furniture with the help of Daoud Ali. Excellent quality and amazing customer service—highly recommend!”

Great price, quality, and very kind sales ladies. Shamila and Shiry took the time to help me find all the pieces I needed for a quality bed frame and mattress.

Had an awesome experience. Monica helped us all the way, outstanding customer service.

Sarah was extremely friendly and we got along very well! She customized for me specifically and made this experience super smooth! Great to work with!

Shamila is an attentive, patient, non-agressive sales associate who knows the Ashley products and is knowledgeable about color schemes and design.

Sarah provided excellent customer service, fast knowledgeable!!! Overall experience was exceptional!

Go ask for Sarah. Sarah did excellent back service going back and forth to assist us with our purchases. I hope she will be here fir my next purchase which is going to be very soon

I had a great experience at Ashley Furniture in Sterling, VA, thanks to Monica! She was incredibly helpful and knowledgeable, guiding me to the perfect sectional for my home. Monica took the time to understand my needs and made the whole process easy and stress-free. I highly recommend asking for her if you’re shopping here—fantastic customer service!

Great help and assistance provided by an associate name Mr.Ali. He provide us great help and made the process super easy.

Mr.Ali was very helpful in our whole process of choosing a right furniture as well as ordering a item to our door steps.

I came here this month and purchased a couch and loved it. I came back today and bought a coffee table and accent chair. Kudos to the women team here (Monica, Kathryn, Marina, Shiry) for being so helpful, knowledgeable and sweet. Thank you all for your patience and no rush demeanor. It’s great when you let a customer arrive and let them roam with ease. I appreciate all the assistance especially by Monica, she was super helpful. Thank you Ashley Ladies!!!

Had the best experience with Ali at Ashley’s in Sterling, Va. He made the process super easy and brought his expertise in the business to help in our decision making. Thank You Ali I will definitely be back!

The showroom is beautiful and has a large variety of furniture. We worked with Monica who was so lovely and helpful. She moved furniture, ran cost and delivery estimates on several pieces until we finally decided. She very patient and pleasant to work with.

I had full intentions on buying a whole living room worth of furniture but the salespeople stalk you like vultures. Can’t even discuss with your spouse the options you’re looking for without being interrupted by someone trying to upsale you. It’s an uncomfortable experience.

Sarah welcomed us with a wonderful smile and made our experience fully filled with fun. Visited Ashley sterling location to brows but we decided to buy just because we liked her customer service quality. And she continued following up with us and answering our calls to facilitate our smooth delivery. Thank you and will comeback

It was a nice experience. Our sales associate was Shamila and she was very friendly, welcomed us with warmth and kindness. She was very informative and answered all the questions we had and showed us all the good options.

Monica was very helpful in picking out the perfect sectional couch for my move. Thanks for making the process so easy!

This is an edited review as my first one had four star and now it’s two! I went to the store to be greeted by an associate named Sarah. She seemed over friendly and was keen to know if I was there to check something specific so that she could provide us directions! I mentioned what I was looking for and added that we would like to checkout some items but do not need any help. She did not seem to be convinced and inquired about my name which was annoying but I did share it with her anyway! So while we as a family were checking out some stuff she very conveniently steps in again and starts talking. We shared again that we were looking to add a loveseat to the sofa we currently have that was bought back in 2019 and she started to play her tactics saying she could look for it in the inventory for availability and insisted on sharing our number which we eventually did. Upon coming back home we texted her the model number and no response from her! I am wondering what motive do these associates fulfill by being over friendly and taking details and not responding while sounding over promising during personal interactions! 💁 The rating is because of my personal experience at the store however, I love their furniture and variety they have to offer.

Mohammad was such a pleasure to work with. He made the furniture buying experience fun! He was knowledgeable and helpful! If you go to Ashley, definitely ask for Mohammed!

Great customer service from Shamila at Ashley furniture today. She combined all my online orders into one and saved me money.

I really love my experience with Ashley furniture, Monica and Shamila were very helpful and very knowledgeable. Thank you so much for your help we got our sectional sofa just the way we wanted.

Shamila is an excellent sales representative! A wonderful experience!

This was a great buying experience. Will definitely return.

Shamila was very helpful.

Mohammed was wonderful! Answered all of our questions and we never felt pressured.

Today, I went to see and look around for a dinning table and wasn’t easy to pick one since there are so many options, but Zizo one of the sales people was very helpful. He explained and showed me all the options available. I appreciate the efficiency in customer service and welcoming energy. I’m definitively going back and get more stuff.

Shamila provided amazing customer support at the Ashley furniture in Dulles. She helped us find the perfect couch with her excellent knowledge of the products! Will return!

Had a good experience at the store, with help from Zizo who assisted us patiently who offered us good quality stuff with reasonable prices .

Thanks to Shamila for helping me find what I was looking for! Friendly & quick service.

Monica (sales associate) and Shiry (manager) were very helpful in answering my questions while shopping for a bedroom set today at Ashley Home store. I’ve shopped at Ashley furniture store a few years ago and was pleased at the customer service when I purchased two sofas and a dining room set. Monica and Shiry made searching for our bedroom set very easy. I am happy walking out of the store today after purchasing a beautiful bedroom set with the help of Monica and Shiry! I look forward to returning to shop again at Ashley Furniture in the future :)

Good experience. Shamila was very engaging and responsive!

Shamila was very personable and flexible. We came in with our baby and she was very helpful and understanding, played with our daughter and guided us through the entire store. We bought a gorgeous farm style dinner set

(Translated by Google) Excellent place (Original) Exelente lugar

Sayed and Shiry were a pleasure to work with!

Sayed and Shiry were extremely helpful in addressing our furniture needs and taking care of my partner and I! Very pleased with our experience and will happily work with them again in the future!

Shamila was very nice and helpful, she took the time and answered any questions we had. Highly recommend.

Zizo was wonderful to work with! Super helpful and assisted us with purchasing our first couch.

Mónica and Sarah were very helpful with us on purchasing a Mattress and looking for more furniture!!!! Would definitely recommend them to anyone in the area at Ashley furniture for great service!!

Went to Ashley, purchased more than 10K. Mohammad was excellent and like the services provided by him. showed a great level of customer service, product detail, and the ability to assist me in making an informed decision based on my needs. There was a visible level of upper management for further communication, support and clarity during the purchase. I would recommend this location for anyone looking to make a furniture purchase now or in the future.

My experience with this Ashley furniture store started off with a friendly greeting and hello. That was the end for customer service. I was approached by Sarah and told her I wanted to look around for a dining room table. Upon coming across another piece of furniture. First, I was told by the desk associate wait on Sarah she will know? I waited a few minutes as Sarah was on the phone. I then asked her about a piece of wall furniture in the back of the store. She asked me to bring it to the front or show her the item description. Definitely wasn't interested in assisting me. When I walked to the back the furniture didn't even have a sales tag. As Sarah had made the comment to me, "Everything is on sale." At that point I decided my $5K budget good be used where customer service wasn't determined by your skin color. It was clear they weren't comfortable with my shade. As I walked back to the front of the store, I saw Sarah talking with another customer. What a disappointing experience.

Shamila was great from the moment we walked in the store! She was able to guide us to pieces that were comfortable for both our budget and style. We walked away with everything we needed. 👍

The sale person Shamila was very helpful and accommodating !

Fabulous. Shamila was very knowledgable, gave us excellent recommendations regarding colors and matching sets, and my wife walked out happy.

John was a great pleasure to work with. He helps without pressure. Fatima the manager was outstanding and we had a great experience with both of them. Thank you.

I had a great shopping experience with Mohammad. He is really helpful and a great person. You can receive excellent advice from him for your home design.

First of all, I want to thank Zizo for taking care of us from the moment we stepped into the store, answering all of our questions professionally, and following up after the sale until the final piece was delivered. He was always easy to reach and very helpful. Store manager Shiry also did an excellent job, and our products were delivered even earlier than the promised date. We bought almost all the furniture for our new home from this store, and everything was delivered without any issues. We are happily using them all. Thank You Zizo!

Mr. Abdullah helped us today in picking the perfect set for our living room. He explained the pros and cons of each piece. You have a good employee.

Ali was very helpful, and the service provided was excellent.

Zizo was incredibly helpful and professional. He had so much patience with our choices and changes. Highly recommend!

Brian at Sterling was great

They worked with us for what we wanted

Excellent customer service. Go see Ali.

Monica was very helpful. She let us wander around and answered our questions. Great customer service!

Great, easy experience!! Will definitely come back. Our new couch and chair are perfect. Thanks to Mohammed for all the help!

Mohammed was great! This was our first time buying furniture, and he was very helpful taking us through the process

Monica took great care in explaining the different mattresses. She was not pushy and encouraged us to take our time deciding what we need. Highly recommend speaking with her!

Mohammad was really helpful!

Brian was incredibly helpful!

Monica was the most helpful sales representative! She greeted us at the door and instantly connected with us. She took the time to get to know what we needed! It was such a pleasure working with her. She was so calm and engaging!

I had an amazing experience at Ashley today. I am a new homeowner and have been shopping all over for new furniture and that’s exhausting! However, at Ashley it was a relaxed experience. The associate who helped me, Mohammed was amazing and super knowledgeable. I recommend a visit to Ashley if you are looking for any home furnishings.

Great recliner, great service , friendly staff @ Ashley Homestore. Abdullah great customer service!

Mr Ali, Mrs dania and Mr haruji all of the people work at Ashilly they are so supportive and helpfull and good customer service.when I got there with a cool temperature I fall in a good hand I bought Teperpedic matters king size they are helping a lot to get that with good explain Mr haru show me how things are working practically and all I know him along time he is also a good personality all of them are so helpful and I recommend to everyone could visit the store. Thank you Ashily Sterling.!!

Monica is extremely helpful. She guided us through the entire store and they’re online directory and help us with everything we need for furniture highly recommend.

We had a great experience buying furniture at Ashley! We came in just exploring what they had and found a loveseat that’s the right size, color, and comfort right away. Brian and Monica were so friendly and helpful. They gave us space to discuss privately but were also always available to answer our many questions. We enjoyed working with them so much that after sleeping on the decision we came back to purchase in store rather than just ordering online. Highly recommend!

Ali was very helpful. He helped us choose all our furniture and set up the delivery. I highly recommend shopping at Ashley Furniture. If I could give more stars I would.

Monica was my customer service rep. She was very personable and professional. I would ask for her again when returning to the store.

Brian from Ashley Furniture in Sterling was very helpful, easy to work with, and very patient with us. Excellent customer service!

Mohammad hooked us up with some nice furniture 👍

Great job Ali. Thanks for your help.

Great service and staff! Welcomes you

Mohammad did an amazing job and patiently answered our questions, allowed us time and space to decide on our purchase, and ultimately made the entire process seamless and easy. Definitely recommend this location and ask for Mohammad!

It’s been wonderful experience coming to Ashley in sterling. I been trying to find set of furniture for my family room. I had no problem by getting a wonderful help from shirly who is a manager and zizo who is the sales person . I highly recommend this store to everyone.. thank you so much for getting me such big help. I could never be able do it with out you two. I recommend everyone who wants to ever go to Ashley go ask for them. They always do everything to make sure you get that big smile on your face. Once again Thank you Mrs. Shiry and Mr. Zizo..🙏🙏🙏🙏🙏🙏🙏🙏🙏

Experience was seamless and pleasant

Monica at the Sterling, VA location was very helpful and patient with us, highly recommend working with her.

Excellent Service Mr Sayed recomended 150%

Came in looking for a couch and Monica was very informative and kind. I would definitely come back in the future.

Monica was a great help! Very personable and professional with her work. We will be back for more furniture in the future! Thanks! 5/5

great couch decent service

Went shopping for a new couch after a stressful move. Ali made the process very easy!

I order furniture in Ashley Sterling on 08/04/24 for my home. The store manager told me everything is available in the inventory and will be ready to delivery on Wednesday(08/14/2024). When I called the customer care to check the delivery status on Wednesday(08/14/2024) they says purchased items are not availabe in the inventory and they also don't know when it be available. Please if the store do business in this way, it might not be a good place to purchase here. I would never buy any furniture from Ashley. I paid all in once in the beginning but this happened to me and could happen to you. Please don’t buy here not a good place for your furniture buy. Thanks

This store has absolutely the BEST customer service that a person lookng for new home decor could ask for. I was immediately greeted by my sale associate, Deontae, upon entering the establishment. He and his extremely professional general sales manager, Shiry, took an enormous amount of time assisting me with picking out the perfect ensemble to furnish my home. The stellar office manager, Rosa, was extremely detailed oriented when explaining all charges and financing. My entire experience was pleasant with no sales pressure or overselling. I highly recommend Ashley's furniture to anyone looking for professionalism and quality service.

Great experience

We had a fantastic experience at Ashley Furniture in Sterling! Our salesperson, Kadeem, was outstanding. He was incredibly helpful and friendly throughout the entire process. We ended up purchasing a bedroom set, and Kadeem made everything smooth and painless. His professionalism and customer-focused approach really stood out. We couldn’t be happier with our purchase and the excellent service we received. Highly recommend this location and Kadeem for anyone looking for quality furniture and top-notch customer service!

Great experience. Deontae was great to work with and VERY helpful!

Mohammad was very helpful in our purchase!

Zizo was very helpful finding the chair and love seat for my 82 year old stepmother. Come in and see him!

We recently made the purchase of Tempur-Pedic ProBreeze Adjustable set in Ashley Furniture store. Abdullah, the assistant manager helped us through the entire process. He is knowledgeable taking time explaining the pros and cons of different types of mattresses and bases and made really considerable suggestion taking our personal preferences into account. It was a quite pleasant experience and we will definitely come back with more needs in the future. Thank you!👍😀

Sarah is very helpful and very interactive. Explains everything in details. Very good personality. I love her. If I come back I will like to have her help me.

I went to buy a bed for me and my grandpa and Ahmed attended us with patience and found us what we needed.

Very positive experience in Sterling store today while buying a bed room for my teenager girl. Zizo was very helpful, he answered all questions, walked us through the store, and processed the transaction hassle free.

Sarah thank you!!! When I arrived, Sarah was exceptionally helpful. She took the time to show me around, guiding me to find the perfect sofa, and even assisted with securing financing. Her warm and friendly demeanor made the entire experience enjoyable, and we had a great conversation about my background and the foods from my home country. Sarah made me feel truly welcome, and I highly recommend seeking her out when visiting this store.

Great service from Abdullah

Amazing customer service Zizo! Smooth and help me a lot

Zizo was very patient and very helpful during our visit to find exactly what we needed. Entire experience was great thanks to Zizo.

Deontae and Ms. Shiry was awesome o in helping me quickly find my new sectional. I recommend coming to the Sterling store to get your new furniture

Two thumbs up to Mohammad! I needed a bed and he got me one pronto.

We came in to complete our bedroom set and the staff made it super easy! We were helped by Zizo, and he was very friendly and made the process simple.

My experience at Ashley Furniture was great. I worked with Kadeem and he was very helpful! Very excited about the new sectional.

Ali has helped us with narrow down and price match to purchase of the sofa and loveseat.

Sales associate was very helpful in configuring a couch that would fit in my space. Talked me through the whole process and was very clear with what to expect with my purchase. Would recommend!

Ali was a great help and Ms. Shiry the store manager was both a great customer service and great help

Needed new dressers and Zizo was great help. Give that good man a raise!

Great experience! My girlfriend and I are moving into a new place and needed some furniture. We were helped by Mohammad who was super helpful, thoughtful and patient. Was a wonderful experience and helped us find exactly what we needed!

Ashley Furniture is the best! They are very professional, they provide excellent quality furniture, and top notch customer care. Their prices are catered to the customers satisfaction. Abdullah made sure we got exactly what we were looking for. He made sure we left the store satisfied customers. I highly recommend Abdullah, and Ashley Furniture if you are in need of furniture.

We had a great experience! Abdullah gave us excellent customer service. We will definitely have him help us with all our home furniture needs at Ashley Home Store in Sterling, Va!

Zizo was extremely helpful. We wanted a small dining set and he made it extremely easy for us to select the set we had in mind. He was pleasant to work with

We walked into the Sterling location of Ashley Furniture and promptly attended to by Zizo. He walked with us throughput the store and patiently answered our queries. We ended up buying the Furniture we were looking for. Good service!

Sales Rep Deontae and Sales Manager Kadeem were able to go above and beyond to ensure I obtain the perfect selection for my New Home.

Had a wonderful experience working with Kadeem! He gave us a great price for a kitchen dining set and was very kind and thoughtful throughout the process. Would love to work with him in the future on any additional purchases

Mohammad was very patient and helpful. Most furniture stores feel very sales driven. I spent over an hour going back and forth over the configurations for a modular couch and he waked me through everything. Highly recommend!

Refused to sell us four counter height chairs for a total of about $240 unless we spent $1000 on a mattress. Salesman said that shipping on the chairs would be $99 unless we picked them up from their warehouse in Fredericksburg. We were willing to wait for the chairs to be delivered to the store and pick them up there. Still refused to sell. Will never visit this store or order from them again. Not sure what it was about us that warranted this treatment. Fifteen minutes later we got a fantastic deal on a sectional at a much higher end furniture store. Would have gladly given Ashley that money for a sectional we saw there that we liked had we been treated better. They have lost us as customers forever. I

Kadeem was very helpful with all of our needs! He was very patient and helped us put our ideas together and work it through with us!

Great experience. I walked in and told them what I needed and they wasted no time showing me exactly what I was looking for and the color I wanted. Mohammed was so helpful and nice and Jeremy the GM went above and beyond to ensure I got what I wanted. Together they made this experience seamless without any back and forth about pricing. Definitely recommend coming here for your next home purchase.

Brian from sterling location was great and helpful.

The customer service was amazing. I’m truly happy with the furniture that I purchased. The salesman Kadeem top-tier customer service. If you are in the Sterling Virginia location Ask for Kadeem.😊

Go see Mahnaz! She’s the BEST!

Natali was fantastic in helping us find and buy a new modular couch as well as a coffee table. Too bad we weren’t in the market for mattresses because she almost sold us a couple of those too! Highly recommend.

Natali is so professional and detail oriented. All the profitable learning and choosing experience of the buyer. Not only you save money but leave the place fully more educated about buying furniture

Ali was great! Very friendly and helpful throughout entire process!

Ashely’s in Sterling, VA gave me one of the best experiences I’ve ever had buying furniture. Mohammed was very helpful and detailed in helping me find what I was looking for. He even gave me some discounts to save me some money. The store itself has an enormous amount of beautiful pieces. Would recommended that anyone that’s looking to furnish there home to go check out Ashley’s!

Very nice staff treated as well, the staffs name that we purchased with was Sarah.

Wonderful customer service by Mr. Abdullah. He was very kind and personable. Great experience.

Zizo is great to get a good deal in the store.

Great service by Kadem and Jeremy the Marketing Manager. Both were with us the whole time and explained every detail. Would definitely recommend shopping here for all furniture needs.

Zizo provided great customer service for me, and guided me through the process of what to expect all the way through furniture delivery. I highly recommend this Ashley location.

Had a great experience purchasing nee furniture with the entire Ashley crew in Sterling. Natali in particular was extremely helpful, and helped explain everything to us in English and Spanish. Definitely recommend getting helped at this site!

Thanks Sarah. We had a phenomenal experience at Ashley Furniture store in Dulles with Sarah. She was extremely helpful and knowledgeable about what would work best with our new space. Even after we left the store we returned the next day and even made an additional purchase. If you’re in the area please visit this store and ask for Sara. You will be pleased!

Bad experience after sales.Though protection plan has the policy to cancel for any reason within first 30 days of purchase, store manager didn’t want to help regarding the cancellation.Seems they don’t care after the sales is done .Really? All though store got decent rating , I would strongly suggest all to read lowest reviews too .I had to call the store multiple times regarding delivery and my last item is yet to be delivered. Worst of all store Manager at the store possess rude customer service. Wish I could rate minus ZERO.

Got help from ALI. He was great and very helpful!!

Sayed was knowledgeable and made the process painless. He really listened to what I was looking for.

Zizo was great to work with - very friendly and didn’t try to upsell us. He answered all our many, many questions too!

I thought I liked Ashley's leather furniture. Unfortunately there is some kind of coating on it that peals. I don't understand what kind of leather does this, but it's garbage. I can't recommend their leather sofas for this reason.

Had a wonderful experience Kadeem is one of the best people I’ve ever had the pleasure to work with and Shiry Effeel is an amazing manager and knew how to manage everything!!

I really appreciate their help. I have never had got such a good experience. Shiry the manager and kadeem were so good. I will always be grateful for their help. This store is one of the best with best employees. I recommend everyone to come and job here.

Kadeem was great with explaining everything. Shiry was great as well.

Zizo, he was a nice customer service guy

UPDATE_- 3 MONTHS LATER AND I STILL DO NOT HAVE A COUCH. NO Customer service--never contacted me on updates, given incorrect information and inaccurate information and no resolution has been reached to date.

Nice effort to help me get exactly what I was looking for

Ali is the best customer services thanks

Zizo is the best! We found our dream coach and he was so attentive to detail!

My sale rep Zizo & manager Ms. Shiry did great job also Ms. Sarah was friendly

Deontae was so great and helpful with our purchases for furnishing our new home!

Zizo was an attentive and helpful associate who made our process much easier. You could tell he cared more about customer satisfaction than just a sales commission, and it was an easy shopping experience.

Great experience, Kadeem was very knowledgeable, friendly and fun to work with. Helped us from the moment we walked in

Zizo was very patient and helpful when we were picking out a couch. Would recommend working with him in the future!

From the moment I walked into the store everyone was pleasant and helpful. My salesperson Abdullah Shauked was Fantastic!, he was very informative and kind making me relax about the decisions I needed to make on the multiple items of furniture I was selecting. I would definitely recommend Ashely Furniture in Sterling, VA as your go to Furniture Store and ask for Abdullah Shauked! You won’t regret it!

I recently had the pleasure of visiting Ashley's store in Stirling, and I must say, the experience was exceptional from start to finish. As soon as I walked in, the staff made me feel right at home with their warm and welcoming demeanor. A special thanks to the manager, Shiry, and the amazing salesman, Deontae. They both went above and beyond to assist me in selecting new furniture for my apartment. Their knowledge, patience, and genuine desire to help made the whole process smooth and enjoyable. Thank you, Ashley's store team, for your excellent service. Keep up the fantastic work!

We worked with Natali for our furniture purchase from Ashley today and we had a great experience.!! Thank you Natali!!

Great experience with agent Zizo, he is great guy and treats as special.

Very nice. Looking forward to enjoying my new couch!

We went in here looking for a mattress and bedroom furniture. To be honest, I was pleasantly surprised by Ashley’s furniture. We were helped by Shiry and she was fantastic. She explained all the different mattresses to us and was super helpful. We will definitely be returning to buy more things!

I recently visited Ashley Furniture and had the pleasure of working with Muhammad. From the moment I walked in, he was incredibly welcoming and attentive. He listened carefully to my needs and preferences, offering knowledgeable recommendations without being pushy. His expertise and patience made the entire shopping experience enjoyable and stress-free. I was particularly impressed by his professionalism and genuine desire to help me find the perfect pieces for my home. Thanks to his assistance, I left the store confident in my purchases. I highly recommend Muhammad to anyone looking for top-notch service at Ashley Furniture!

Ahmad & Shamila both give us best service and we are very happy with our purchase. Thank you.

Zizo was amazing!

Best service giving by Zizo for home furniture. Thank you so much for all your help!!

Zizo did a great job showing us all the options! Was very helpful and informative, made it a pleasant experience! The whole staff also was kind and helpful!

Kadeem was amazing! He was helpful and patient as we looked through the entire store. He explained different types of sofas and beds. We ended up getting a beautiful sectional sofa for a great price. Definitely recommend this store especially if you can work with Kadeem!

Went looking for a table and had amazing help from Zizo! He helped us find the perfect table and will definitely go back, great service!

Zizo helped us to find the perfect dinning set! Wonderful and efficient service!

Shamila was super helpful and knowledgeable ! Great experience buying bedroom and living room furniture.

Awesome support and help from Sayed and Shiry ! Thank you

Ali was extremely knowledgeable and helpful today. He made my furniture purchase a breeze, and i appreciate all of his assistance!

Finally found a bedroom set for my son after looking at 5 other furniture stores. I can’t help that I’m picky. :-) A special thanks to Kadeem who patiently help me settle on the right set. Excellent customer service and really nice furniture at Ashley’s.

A wonderful buying experience with Sherry, the branch manager, and Mohamed, the seller. Thank you for the help and wonderful effort

Kadeem was wonderful to work with at the Sterling, VA location! He took time to identify what we were looking for along with budget and make sure we left with exactly what we needed to furnish our new home. I would recommend partnering with him on any upcoming furniture desires. Thanks for the A+ customer service and help!

Kadeem at the Sterling, VA store was an absolute pleasure to work with. He was very understanding of our needs and even took the time to draw out our room layouts and help. I would suggest partnering with him on furnishing a new home or updating a current home. Thanks for the A+ customer service skills!

Mohammad was super helpful and made it very quick and easy!!

Ali gave us a really good service. Was patient and gave us options. Good experience.

Kadeem was very helpful and found us exactly what we were looking for at a great price.

Mohammad was very courteous and helpful

(Translated by Google) Sara is the worst employee (Original) Sara es la peor empliada

Sara was the name of the employee that helped us she was looking at us up and down poor experience with her . But Ahmad was super nice and patient with us I give him ⭐️⭐️⭐️⭐️⭐️

I was in the market to purchase a new living room set for my house. Kadeem did an excellent job showing me some beautiful pieces. I ended up purchasing a lovely living set. Thank you Kadeem for providing exceptional customer service!

Shiry and Ali were incredibly helpful; I highly recommend them for all your furniture shopping needs.

We were looking to buy bedroom sets for our new house, Kadeem was really patient and helped us find and match the furniture in a very professional way and walked us through the whole process with answering every single question and details. Highly recommending

My fiancé and I had a fantastic experience. Big thanks to Sayed and Sheri for all the help and and time spent to help us furnish our home!

My husband and I had an amazing experience at the Dulles-Ashley location. This is mostly due to Mohammad. He was very patient with me (especially with me being indecisive and coming back for the 3rd time). I didn’t feel pressure nor rushed. Thank you so much Mohammad!

Easy to look around and no pressure to purchase. That’s always a win.

We shopped for a couch from Ashley and we were assisted by Sarah. She was very helpful and helped us through the process. Great customer service!!

Shamila provided great customer service. She navigated us, making it easier and overall was very helpful in the process of choosing a couch. Highly recommend the store and the service!

Kadeem was very friendly informative and honest. I definitely feel like I made an informed choice while working with Kadeem on selecting a sectional couch. Thank you so much!

My service was great. Sarah was very helpful. When I walked in and the first lady looked at me from the desk up front …. she did not move to help me. She was too busy 🤷🏽‍♀️. I felt she was picking who she would help and it was not me. So I found Sarah and she was quick to answer my questions and offer suggestions for what was best for what I was looking for and I bought my sofa on the spot. I will always ask for Sarah from now on or go somewhere else they value my business.

Mohammad was really helpful and thorough

Great service, listened to my needs. Will return next time I need furniture

Shamila showed a great level of customer service, product detail, and the ability to assist me in making an informed decision based on my needs. There was a visible level of upper management for further communication, support and clarity during the purchase. I would recommend this location for anyone looking to make a furniture purchase now or in the future.

Great experience at Sterling, VA Ashley Home Store. Sayed was professional, knowledgeable, personable and made the whole process easier. Bought some great furniture today

I had pleasant experience at Ashley furniture, mainly due to the outstanding customer service provided by Kadeem. He was very polite and patient without the added pressure. Overall it was great experience.

If you are shopping for furniture go with Kadeem. So nice, knowledgeable and no pressure. Very pleasant experience and we are thrilled with our purchase

Mohammed was excellent and extremely helpful

The sale representative Zizo and the manager sherry were extremely helpful and knowledgeable. There was no pressure in the sale and I felt that they adequately answered all of my questions without hesitation. It was a pleasure visiting the store!

Kadeem Corbin a salesman at the sterling location is a professional in every sense of the word. He is patient, knowledgeable and understanding. He work with us and our invasiveness. 5 stars would buy from Kadeem again.

Deontae was very helpful! Not pushy when it came to making a sale, like you may experience at other stores. He found exactly what we were looking for and steered us towards the style that fit us quickly. He was knowledgeable in the products and made sure to find out answers to any questions we had. Quick and easy experience.

The staff were professional and knowledgeable. In particular Sherry and Deontae went above and beyond to help me. Great store and great people!

(Translated by Google) I have always been a customer of this store and everything is very nice but in my last purchase they did not explain to me that if I picked up my purchase it would be in Fredericksburg now I have to run an hour and a half to get my product I went to ask but I couldn't find any more options q go from sterling to fredericksburg. 😬 (Original) Siempre he sido cliente de esta tienda y todo es muy bonito pero en mi última compra no me explicaron q si yo recogía mi compra iva a ser en Fredericksburg ahora toca correr hora y media para poder obtener mi producto fui a preguntar pero no encontré opciones más q ir de sterling a Fredericksburg. 😬

Negative experience I will NOT even visit the store again

Will never buy again from this store very bad experience

I bought a bed with mattress. I was sent wrong bed two times and they made me buy box spring which i was not needed. I came to store and talked to the sales associate who sold me the bed accepted that the bed I received is not the right one. I talked to the manager shiry regarding this. She does not want to exchange the bed even though she acknowledged that I received the worng bed. She was so rude and unhelpful. She doesn’t want me to help at all. I never experienced such a horrible customer service before. Stay away from this store. Make sure your order before paying. I am never going back to Ashley again in my life. I was going to buy the furniture for my entire new house but now i will never buy. The store employees were apologetic to me but the store manager shirry was the worst. She just doesn’t want me to help at all.

Kadeem was extremely helpful in helping us find the newest furniture addition to our home!

Ahmad at Sterling location was very helpful and friendly without being pushy at all. Great experience!

No pressure sales experience. Mohammed was very patient and helpful!

Lots of good stuff

Kadeem our salesmen was very professional and attentive. We appreciated that listened to us and provided suggestions while giving us time to make a decision. Great experience.

Mohammad was outstanding with his customer service!! Took time to help us and did a great job on picking the right furniture for us. 5 stars all around!

We bought a bed from them a week ago, their sales person eneterd the wrong item number (even i told him to make sure while entering). I ordered with 2 storage drawers but they delivered a plain one. Now they are not taking this case serious and not helping us at all. Their customer service is really pathetic. And the manager there SHIRY was too rude and she was not helping us. Never ever gonna buy anything from them in future. I wanted to buy whole furniture for my new house. But now i will never going back there. Pathetic service.

If I can give them ZERO I will, worst after sale customer service, their sales people needs more traning “too pushy” , delivered 4 items one item damaged they replace it and also delivered it scratched second time, the couch delivered with 3 major scratches. Their warehouse house team beyond rude like the want to cover their mistakes by raising their voice, knowing if they received the same items for them self the way I received them they will ask to exchange it or return it. I love Ashly furniture but if they keep their system the same way they will sooner or later loses their business.

Deoante and Shiry were Super helpful from moment I entered. Knowledgeable, helpful, above and beyond. Highly recommend.

Very pleasant environment and helpful salesman.

Sayed was very helpful and my my buying process seamless!

Huge shout out to Mohammad and Shiry for helping pick out my new couch, chaise chair and ottoman. There were very helpful in showing me around the store and helping me finance my furniture. I fell in love with these pieces!

Very pleasant experience with Ali and Deontae! Ali took us through the sales process efficiently and noted all of our delivery concerns!

What a wonderful first experience buying a couch and bed! We originally only came for a couch, but Carlos, Shiry, Haroon and team were so knowledgeable, warm and friendly that we couldn’t resist going for it! We will be returning for any future furniture needs! 😊

Zizo was awesome! He helped us pick out the perfect couch for our new apartment. Highly recommend asking him for help! 🙂

Zizo is an excellent salesman and overall very happy with Ashley.

good assistance

We purchased a beautiful new bedroom set with new mattress the salesperson Will was extremely knowledgeable and helpful.

Sayed was extremely helpful and patient as I browsed everything from couches to bedroom sets!

Ali was great. We looked at five different furniture stores in the last couple days. And settle on the suit we think it’s going to be beautiful in our home. Great service great terms.

Our sales rep named Sarah was extremely helpful. Not only did she welcome us with greetings and smile, she showed us and walked us through everything in details. I will definitely come back to see her, I need her help in getting my living room set.

We had such an amazing experience with Sarah! She was a joy from the beginning and made herself available to answer every questions we had. Sarah helped us buy many great quality furniture and ensured that we got the best deal with the furniture and delivery. It would have not been a smooth experience without her help. We are so grateful!

Zizo was very helpful! Overall very positive experience.

Sarah was amazing Quickly identified my needs and new exactly what I was looking for her mattress level of knowledge was excellent and superb customer service

Been a Customer from Ashley Furniture a while now and until know I Had a extraordinary customer service and attention from Sarah she is very knowledgeable and definitely helps you get exactly what you are looking for!. Jay the manager help me a lot and make every process the best and easy.

Great customer service. Alot of options.Zizo helped us, very friendly and proffesional! Thank you Zizo.

I order furniture in Ashley Sterling on 03/24/24 for my home it was big order. The store manager told me everything is available and will be ready to delivery on Saturday. Half of the furniture was delivered, but the two sets of coffee table was not there, when called back the customer care told will be delivered on Tuesday of the same week, now I am here again for another follow up. They says the coffee table was damaged not delivered but they should at least inform me again because of delay. Please if the store do business in this way, it might not be a good place to purchase here. I would never buy any furniture from Ashley. I paid all in once in the beginning but this happened to me and could happen to you. Please don’t buy here not a good place for your furniture buy. Thanks

Sarah helped us shes easy to talk with and understand littil spanish ask for sarah

A splendid, seamless experience! It was a pleasure working with Zizo. He was helpful, accommodating, responsive, respectful, patient, knowledgeable, and courteous. I highly recommend this location and working with associate Zizo. Thank you!

It is very good to be in Ashley’s furniture u can buy and see better things

We came to Ashley to buy lot of furniture and Sara assisted us in the best way possible.

Good stuff, good price. Ali was very helpful.

Sarah was amazing!!!! She helped me get my couch! Thank you!

Sarah is the best associate we have ever, she is exceptionally talented and gave us an amazing customer service.

I was looking for furniture more than 4 weeks online. And I stopped at Ashley . I impressed with the designs and quality with amazing prices. I worked with Ahmed and he was super helpful and knowledgeable with all products. Thank you Ahmed and Jeremy . Highly recommended

Ali helped us get a great deal on furniture for our basement media room. I recommend working with him.

Ali was very attentive to my parents and helped them find the perfect pieces for our home. I’m incredibly grateful for his help due to our horrific experiences at regency furniture. Ali is the guy to go to when visiting Ashley’s Furniture! Thank you for all your help!