Ashley Store Virginia Beach, VA

One of the store who honors there products they changed the evicted parts in the couch. Thanks for the sales Man who helped us to do so .

Sondra, Cassandra, and everyone else here made our experience truly the best. From start to finish, the entire team was friendly, knowledgeable, and incredibly helpful. They took the time to answer all of our questions, kept everything smooth and stress-free, and genuinely cared about making sure we were happy. You can tell they take pride in what they do, and it shows in every interaction. We couldn’t be happier and would absolutely recommend them to anyone looking for a great experience.

Best furniture store around. Chad was very knowledgeable and helped us tremendously. Pricing was better than everything else in the area and delivery was very quick. Highly recommend!

We had a great experience at the Ashley Store. Our salesperson, Mr. C Hanson, was incredibly knowledgeable and thoroughly answered all of our questions and concerns. We are very happy with our purchase today of two sofas. We will be returning customers. Mr Hanson and the Ashley store certainly deserve five stars.

Caught a black Friday sale so prices were VERY reasonable. Bought a recliner, so far I LOVE it. Issue is, my son and I walked in, directly pass 3 or 4 sales reps clearly engaged in a conversation. Proceeded to locate the recliner we purchased, where we (my son and I) sat and talked for about 30 mins, during which time one particular sales rep walked right past us 3 or 4 times. We had to go to the girls (very sweet) that process payment to try to find someone to complete our order. The good price and the ladies that process payment are the only reasons for 3 stars. If it were solely for the sales reps, would have been a 1 star experience.

Customer service is excellent and I strongly recommend anyone to Mr Chad and Mrs Dee at the Ashley furniture store in Virginia Beach

Ashley's has a great team from owner down to the reps at the store. When I had an issue with my purchase, they were quick to accommodate. Definitely be back to shop with them when I need more.

Alex did a outstanding job!

Alex was great! Courteous, professional and a pleasure to deal with.

Jim was very friendly and helpful, the ladies at check out were very friendly and nice. I am not to fond of the paperwork needed and I’d check to carry out my purchase.

Jennifer was amazing and helped me when I first came by the store - she is very informative about everything there is at Ashley - but I wasn’t ready to purchase because I needed measurements and other things sorted at my house first. When I came back, Brennan helped me finalize my purchase and he was also very helpful. I was very pleased with Ashley Furniture! Thank you all!

Business desk and sales person were excellent

Diane was great! We got the couch!

Suzette greeted us at the door with a lovely smile. She allowed us to walk the floor without hovering, which I especially loved because it gave my husband and I some time to look around and discuss what we wanted. Suzette came back around about 15 minutes later and helped us pick our living room furniture and coffee table. Smooth and easy process. In and out within about an hour and a half. Thank you Suzette!

D was lovely!!! 10/10 experience

Thank you Shaun for your time and help with getting a new rug. It looks very good in my home. Highly recommend this store. All the staff there were very nice and helpful to their customers. I will for sure go here for any future home needs.

Chad Hanson was more than helpful. He took all the time we needed to pick out several pieces of furniture. Thank you so much, Chad!

Consandra was able to assist us selecting the right sofa for our needs. Great personality and easy to work with. Bravo Zulu!

Chad hanson

Jim was very helpful and very patient with us! Great experience and would definitely recommend Ashley

Great experience at Ashley today! AJ was fabulous and so was everyone else we spoke with. Thank you for making our furniture shopping a breeze!

Suzette is AH-mazing… go see her! 🙏🏻❤️

Great customer service . Suzette was amazing.

Chad Hanson was the most professional and knowledgeable sales rep my wife and o have ever met. Made choosing our furniture the easiest and most comfortable process possible. Will debe asking for him on our future furniture needs!

The purchase portion is by the far the most painfully slow process! This is absolutely ridiculous the amount of time it took to purchase something. These ladies could not take any longer. It was awful. I recommend buying online do not buy in store unless have hours to spare

Ethan, did a great job help with us get a new couch!

Cassandra and Ethan really made us feel at home and help us find the best furniture we needed for our family. Thank you so much

Absolutely wonderful experience with Diana and the managers. Thank you.

Everyone was so incredibly friendly and helpful! Jennifer was the perfect salesperson! She never hovered, and she respected our style of browsing and selecting. Thank you for making our experience easy and fun!

Chad was amazing! Helped my husband and I out finding our new couch. Very patient and answered all of our questions no problem.

Chad Hanson did a great job helping us decide what furniture we wanted!

Jim Reily was very helpful and made the process very easy. He was great and really helpful we would love to work with him again. Many thanks Jim!

Chad was very helpful and answered all our questions. We will go back to see him when we are need of more items.

Salesperson was patient, friendly, and knowledgeable. Great experience!

I came to Ashley to furnish my brand new apartment. From the moment I entered the store the staff was extremely helpful and kind. Alex, Shawn, Ebony, and Mrs. Robin were truly amazing. Alex helped me find the perfect pieces for my new place and Shawn helped me get the best deals they could offer. I want to give a special thank you to Ebony and Mrs. Robin for their patience, understanding, and knowledge. Without any of them, I don’t think I would have been able to walk out with my furniture. All of them went above and beyond for me. They are simply wonderful and a blessing. Thank you to each one of you. I really appreciate you!

Terrible customer service, DO NOT deal with jack ,

I had an issue with a dresser, some of the drawers didn't close square. I'll make this short - they sent a tech, replaced the dresser, new dresser same problem, sent tech, ordered new drawer, tech installed, still bad, sent another replacement dresser which has no issues. At no time did I feel pressured to keep what I had or get any attitude about asking them to make it right. Extremely happy with the customer service and responsiveness. I like the furniture too.

Suzette Smith. That is the post. Go see her if you want to have the best experience at Ashley Furniture. My husband and I recently moved from NY to VA and it hasn't been the smoothest transition to say the least. We had issues with the Ashley store in NY and Suzette helped us tackle every single issue/hang up we had with the patience of Ghandi and while being friendly and understanding throughout the entire process. We also had issues with our financing bank (not us, banking hangup) and Suzette was in OUR corner, helping us navigate that every step of the way. I honestly cannot say enough good things about her. We had a million things going on and her calm, caring attitude really put me at ease. She, as well as Shawn and Robin (both friendly and helpful), helped us get a great mattress and bedset. 10/10 great experience and I'll be recommending this Ashely store as well as Suzette to everyone needing furniture in Norfolk :)

Our Sales Associate, Jim Riley, was amazing! So helpful, kind, and most importantly…he gave us time and space to discuss between ourselves. He didn’t follow us around but yet when we had a question, he always seemed to be in the right place at the right time. If you want a nice, laid back, stress free shopping environment…ask for Jim!

Dameka Thomas was awesome. Exemplary customer service knew the products carried and based off our spec needs we were able to find what we needed and loved within half an hour! She deserves a promotion. I felt like she really cared to meet our needs. Thanks Dameka!!

Jim Riley is an unmatched with a deep understanding of the products including features, materials, and value, and can effectively explain these to customers. He is patient, helpful, full of knowledge and customer focused! Enjoyed his professional help to the fullest. Thanks Jim xx

Chad was very patient, knowledgeable, professional, and kind. It was a pleasure speaking and doing business with him..

Austin was super friendly and helpful. He was not pushy, and very knowledgable about the selections. The store was very clean and had a wide selection of inventory.

Wayne was an amazing sales person. He was very knowledgeable and got us into a wonderful mattress. We will definitely be back to get more of our furniture with him at this store.

My husband and I came in the store on September 19th 2025 Suzette was our sales person and welcomed us in the store she has great hospitality, very knowledgeable and professional with a bright attitude and smile. Thank you for helping us. You’re the best!

Wonderful Customer Service. Jack

Wayne was an excellent helper on picking out a new mattress, bed frame, and couch’s. Made the whole checking out service a very smooth and pleasant experience

Clean store and the associate Ethan was very helpful and knowledgeable. I was looking for a single china hutch, which they do not carry. I was also looking for either a high boy, or a chest on chest, or a wardrobe. The only had wardrobes.

Excellent experience! Mr. Jim Riley explained everything in regards furniture with details and offered so many options to see. He was patient and displayed great customer service.

Austin was extremely helpful. Had a great experience

Wayne was first class! Very professional and nothing was too much trouble!

Chad, the salesman, was great! He is very knowledgeable

Diane was great! Very helpful and kind.

Jenn. was amazing at helping us pick out our new living room set.

Jim was excellent! He helped me find the perfect dining table. He was personable, and made the process easy and efficient.

Jenn welcomed me in and she provided great service! She moved end tables around so that I could see the difference that would match well. Cassandra had me laughing and Christine did my transaction and gave me the absolute best customer service. I felt very comfortable.Great store! Thank you all!

Ethan at Ashley Furniture was outstanding professional, knowledgeable, and patient. He made the buying process smooth, answered all questions clearly, and ensured everything was handled quickly. Highly recommend working with him.

Ethan was super polite and extremely helpful. He set us up with a new sectional and dining set and we are really satisfied with our experience.

Suzette did a fabulous job. We always come back to her for our furniture and Cassandra is wonderful as well. This location definitely deserves five stars.

Jen, was awesome. That you so much for your great customer service.

Wayne and Cassandra were extremely helpful! The sales were great and the financing was super easy!

Cassandra and Wayne were awesome!

Alex is the man !!!!!

Jennifer was amazing and very helpful. She helped me find an entertainment center and explained everything thoroughly.

I had a great experience at Ashley Furniture! Diane was very friendly and helpful throughout the whole process. She answered all my questions, guided me through the options, and made sure I found exactly what I needed. The delivery was smooth and on time. Really appreciate the great customer service—I’ll definitely shop here again!

Ms Suzette was super helpful and knowledgeable on the furniture that I purchased. I WILL be returning very soon for something new.

Jim was fantastic! Helped us find exactly what we were looking for. Even went the extra mile to get us a model that was no longer being produced. Had easy and streamlined experience with no pushy-ness or greive

Jim Riley was awesome! Very informative and professional. We will be back!

Went in wanting a blue sectional to take home the same day. The staff at Ashley went above and beyond to ensure that happened! Shoutout to Alex for all the help!

This was a great experience! No pressure from the employees. They worked to provide us the best price and delivery only took a week!

Dee is awesome

The whole shopping experience went really smooth. AJ was super helpful!

Worked with Chad, who was great. Love the furniture and mattress. It took us 3 hours to check out. The front office really doesn’t have a clue as to what they are doing. Slowest checkout ever. I want to give four stars but I cannot justify it. I cannot recommend this Ashley store (Va Beach).

Jack Horton was great. Patient, knowable, and helpful.

Ethan Hampton did an outstanding job! He was patient, knowledgeable, and very easy to work with. We would bring our business to him again!

Addison was wonderful in helping us find the ideal sectional and ottoman. His expertise in helping us choose the right size and fabric for our family was invaluable, all while staying within our budget. Cassandra was also fantastic, making the financing and final paperwork a breeze. It was a pleasure working with both of them!

Aj sold my husband and I our couch annd rocking chair and was absolutely amazing and communicated great throughout the whole process

Ethan was a complete professional and helped us immensly and did an awesome job in the process. He is a great guy

Jim was great! He introduced himself and let us know if we have questions to let him know. There was no pressure. He circled around a little later to ask how we were doing and if we had questions. He took us across the street to the Ashely furniture store for more options of what we were looking for. He helped us measure and figure out what length we needed. We ended up buying exactly what we wanted! Would definitely use Jim again!

Diane was amazing helping me purchase my furniture

Very nice sales people, Jim was very helpful! The delivery service on the other hand…they failed to deliver my couch…TWICE and did not notify me until 9:15 pm the first night and never contacted me the second night! Then when they reschedule you, you are put last on the delivery schedule, so you are still in limbo as to whether or not you’ll actually get your furniture delivered that day either. Don’t expect an easy or on time experience and prepare for rescheduling. I still don’t have my couch after two failed deliveries!

Ethan is top notch! He made our transaction quick and easy. Very knowledgeable and eager to help with anything!

Jim was extremely helpful to us during our furniture purchase and went above and beyond to make sure we got the best deal. We always shop at Ashley and Jim is a great reason why!

Jack was excellent! He listened to our wants and needs and showed us exactly what we wanted. Very easy purchase process!

Jack was amazing and very patient! Thanks for the awesome service!

Jack Horton was super knowledgeable and helpful!!

Wayne was the best sales person we met me and family decided to buy the everything cash …. God bless you Wayne we shall bring more people from Ashley….. Coming from California , you have given us the best experience. 🙏🏿🙏🏿

Stopped by and Jazz was a great salesperson helped out tremendously and was knowledgeable about the furniture. Answered all question and was truly pleasant.

BUYERS BEWARE! This was my first and definitely will be my last experience shopping with Ashley. I purchased 5.1k worth of furniture from this store. On the day of the delivery the delivery team didn’t have the appropriate equipment to assemble my furniture, which is absolutely absurd when your customers pay for white glove delivery, and my delivery was delayed over an hour as they hand to go get the proper equipment to assemble my furniture. When they finally arrived, they were unprofessional and incompetent. What they did put together wasn’t finished properly nor placed in the correct space. When asked to place furniture in the correct spot they argued it wouldn’t fit to avoid having to correct there mistakes and complained about how they were behind on time with their deliveries. Not my problem! I paid for a service it should be done correctly. When we finally get to my bedroom set, the slats were broken and the bed had to be sent back. After going through an unnecessarily difficult process to get a new bed sent in a timely manner I opted for a refund. After countless calls and messages, I finally spoke with the manager Sean and was told the refund would be returned to the debit card at time of purchase. After waiting weeks, another set of endless calls, and multiple trips to the store, I am finally told that I will not be receiving a refund back to my debit card and instead they altered my financial agreement without my knowledge or consent to make it so I financed less, to avoid having to give me the difference back on my card. Unethical business practices and no integrity! The furniture that we did keep is way overpriced for the quality. Save your money and shop somewhere else. Once they have your money they no longer care about you or the quality of service they provide. I will never shop here again and will tell everyone I know to shop elsewhere. Will also avoid their sister store Grand furniture.

I placed an order on 07/04. I was told the item would be arriving between 07/23-07/24. I had to keep calling the store for an update. Then I receive an update (because I called several times) that my item would only be arriving towards the end of August. I speak with the associate who helped me place the order, who is a great associate, and he explains that my order will be expedited. I was supposed to receive my item this coming Saturday 08/09. I just received a call stating that my furniture arrived broken and now I’m gonna have to wait for it to be reordered and for a new arrival that God knows when it will be here. The most “interesting” part is that everyone is so friendly when you want to buy from them, but if you have one complaint, they don’t even let you speak or want to hear you. Now, I will most likely have to keep calling the store because they don’t even care to keep you posted.

Diane was great in helping us choose our new furniture. Not overbearing gave us time to think. And pick what we want

I want to highlight how fantastic this location is, primarily because of the outstanding Sasha Guevara-Mendoza! I needed assistance with something, and Sasha went above and beyond to help me. A couple of years ago, I made a purchase at this Ashley Furniture Warehouse and needed to find the instructions to identify the screws required for assembling the piece. Sasha exceeded my expectations by locating the instructions and emailing them to me. Sasha truly deserves a raise, and the recognition for her outstanding customer service.

Christine was great with getting me in touch with Wayne , who was amazing with helping me and my wife get a recliner for her. And Robin was Amazing as well!!

ethan worked with us great found what we wanted 10/10

Jack was very helpful and gave me great tips on how to arrange the couch to fit my living room

Alex was very helpful with all of our needs. Great personality. Super friendly! It was a very pleasant experience shopping for our furniture needs !

Suzette was a big help today! She helped us find everything we wanted

I had an amazing and exciting experience with Suzette Smith at the Virginia Beach location. She was very polite, thorough, patient, and knowledgeable in explaining the process as I purchased my new bedroom set. Thank you Suzette! I appreciate your help!!!

We can’t thank Jen Blackwell at the Virginia Beach Blvd location enough! We went in to the store feeling hopeful but not overtly optimistic we’d find forever pieces for our home, but Jen helped make this process so smooth, at the end of a day of pushy salespeople. We ended up with a cocktail coffee table and the Rawcliffe sectional, and picking them out to final purchase lasted less than an hour total. I hope to not need to get more big pieces of furniture in the near future, but Jen is going to be the first person I text if I do.

Jen was on top of it! We found the perfect living room and 2 bedroom sets with her assistance.

We had a wonderful experience at Ashley Furniture. Ethan was knowledgeable and patient.

Jim Riilley PKnowledeabl Relatable Pleasant.

Wayne was super helpful during our trip to Ashley Furniture! Very patient and went out of his way to fully explain differences between mattress and helped us find the best one for my husband and I! He was also great with helping us find the most perfect bedroom set! Really recommend asking for Wayne and shopping at Ashley! Everyone was super nice and the purchasing process was great!

Chad is a very nice and helpful man. Good experience

Jack was amazing!! Ran across the street for us! Thank you!

Ethan was awesome to work with! We had a good idea of what we wanted and he helped us get exactly what we wanted. Thanks Ethan!

Jack was very helpful!!! Great customer service!

Furniture came damaged. Delivery team is subcontracted. They bashed up my new wall, and were talking negative about Ashley products. Ashley needs to use a different team to install.

Wonderful She is great

Great store, awesome environment.

Addison, Shawn we're great felt like home.people were nice and not pushy.

Very helpful and very knowledgeable

Went in looking for a bed frame and ended up leaving with a bedroom set and mattress. Customer Service was fantastic, ask for Addison. He took his time explaining everything to us, pointing out several things we missed and went to bat for us when an advertisement was not clear, saving us more money. Great job, thank you for everything. We will be back.

Suzette from Jamaica helped me today. She was wonderful. Very friendly and attentive. Excellent customer service. I will definitely come back and definitely ask for Suzette!

Addison was an excellent help during our visit at Ashley today. He gave us the space to look through the store, checked on us to ensure we found what we were looking for, and helped us make the best decision when purchasing bedroom furniture and adding a mattress that we had planned to purchase at the Exchange. He was not pushy and was extremely helpful. Andy was also a great help in helping get the best deal on our purchase. Thank you!

Jen did wonderful in helping us find our new furniture! Very knowledgable and up front about everything

Wonderful customer service from Jen!

I absolutely adore Jim. He was so incredibly helpful and a joy to work with. We will definitely be back to purchase more items. Christine was also a delight as was Tameka!! Thank y'all so much!!!

Great service. Very fast.

Jim was great. It was a lovely experience

Ethan was terrifically helpful & very friendly. He helped us make great choices for our new home and the price was right!

Great experience with Jim Riley. 2nd time buyer because of his customer service.

Jim was very helpful and patient with my indecisiveness

Chad Hanson was very friendly, professional and knowledgeable! A great shopping experience!

Rosa was very pleasant

Found the perfect recliner. Sales worked with me and got the price I wanted. Price was amazing compared to the other places I had been. Im going to be spending some time in that chair, so it's important.

Jim is the best at the vb location!!!!

We had the best experience here at Ashley. Chad was our sales person and he was amazing. He was so helpful, knowledgeable, and patient. All the employees were great. We will be back for sure.

When I went to check out yesterday I had the best experience with Christine she made me feel like Iwas a friend not just a customer. She has the best customer service I have ever experienced at Ashley in Virginia Beach

The sales people say anything to get a sale and delivery is horrible. It is like pulling teeth trying to get the item purchased delivered (even when it's on the showroom floor).

I had a fantastic experience! From the moment I walked in, I felt welcomed and well taken care of. Ben, the sales associate, was incredibly knowledgeable, patient, and helpful throughout the entire process. He took the time to understand what I was looking for and helped me find the perfect pieces for my home.

The experience was awesome. Very helpful and awesome customer service. Ms. D was great . I recommend her for anything in the store

The TV unit we bought was broken twice, they came and replaced it and the 3rd one came in the same shape. We call them and they say they will get back to us but they never do. This is too much, be a little respectful to the customer. Why haven't you solved our problem for how many months?!!!!

Suzette was an awesome saleswoman! She made our experience hassle free and we were able to enjoy every minute of it! Would definitely recommend Ashley Furniture for all your furniture needs!

Nice people had a great time bed shopping

I love this place and the furniture. Mr. Jim the customer service personnel is soo great at what he does. This man needs to be promoted. He was really patient with me.

Chad was very helpful throughout the process

Super easy to work with. Informative and quick! Great personality!

Ms. D. was so awesome. She took her time with me and explain each piece of furniture in detail. She was so patient and showed the utmost professionalism. Thanks Ms. D. for making my furniture shopping a wonderful and unforgettable experience.

The entire experience was delightful. Jack and Cassandra were great to work with!

Cassandra and Addison were great! Disappointed that we couldn’t fit one particular sofa in a room due to measurements. They made great recommendations in alternate options. Really appreciate the expertise.

I recently wrote a review about having a great experience- I was wrong. The shopping process was great. Before we signed and purchased the couch, we were torn between two. We decided on the one we did, that was $2,000 more expensive than the other, because our sales associate told us we’d have the couch the first week of June (two weeks after purchase). We called back today to check on the status of the delivery and he informed us that it actually wouldn't be delivered until mid-July (7 weeks after purchase). We got rid of the couch we owned in anticipation of the date he told us. We would not have made this purchase had we known the true wait time. No refunds allowed until 8 weeks of waiting. So we then went back and payed an additional $600 in order to get a couch that was actually available in a week from today. Although we had a great initial experience, I’m really disappointed in the situation we found ourselves.

Chad is very professional and patient. He takes the time and allow ample time to select the merchandise. Will ask for Chad again.

Ben Jones was great! Super helpful, not pushy. So pleased with our experience!

The customer service was amazing AJ was very helpful with helping us find a couch we liked as well as letting us make our own decisions on what we wanted. I cannot remember if we got her name, but the lady who checked us out was very pleasant and we had a great conversation with her! And we got a great deal with the 50% off! Would definitely recommend them for your furniture needs!

We had a great experience shopping for a sectional sofa. Jim R was a great help, patient and attentive without being pushy.

Jack was great, he’s very professional. He gave us a good discount. He’s a good sales person. Thank you Jack!

Jack was great, he was very professional. Ask for Jack he gave us a proper discount. Thank you Jack!

Jim Riley was extremely helpful in helping us pick out furniture for our new home. Would recommend.

Everyone did a GRAND job helping someone who is very picky! We had first class service from first class people. I love my new couch and chair. Go see Matt Stein & Jennifer asap!

Dee was very helpful with picking out our new adjustable base and mattress, dining table and chairs. Keep up the great work!!

Ashley’s furniture store has the best costumer service! Staff is so helpful, thoughtful and kind towards their customer’s. Jim, is the one to thank! Definitely coming back here for more furniture in the future!

The selection alone was amazing. Diane indulged me and walked me around to every couch in the store that she thought would be a good fit. She even sketched out the dimensions of my room to ensure that it fit properly. With the modular sectionals we settled on the right set up for my space. The professionalism with my visit to Ashely’s was second to none.

Wow! Thank you Diane!

Jim was very pleasant, knowledgeable and made my furniture buying experience very easy.

I went to into Ashley with some very much needed help and my associate was Jim Riley! My experience was amazing and he helped me so much by helping me find what was right for me and the right price!

Chad was absolutely fantastic and hands down the best experience I’ve ever had shopping for furniture! He was extremely professional and informative and I would 100% ask for him exclusively for my next purchase if I could!

We had a fantastic experience at Ashley Furniture VB thanks to our sales rep, Chad!! He was incredibly helpful, thorough, and informative throughout the entire process. Chad took the time to answer all of our questions, walked us through different options, and made sure we felt confident in our choices. His professionalism and genuine care made our shopping experience smooth and enjoyable. Highly recommend working with Chad if you're looking for excellent service!

Very nice sales people,kind andvery helpful.

the staff were helpful but not overbearing, and we found a couch within our budget easily.

Jack helped us get our new couch, he was very informative and helpful overall great. 5 stars for Jack. Christine also helped us with the financing and made the process very easy. 5 stars for Christine as well.

Ashley furniture Store is a great place to get furniture the staff there was so friendly & helpful especially Diane she helped me pick the perfect couch she gave me advice about proper measurements to ensure the proper fit for my living space! Thank you so much you made my shopping experience pleasurable!

Jim was great to work with! Highly recommended.

Chad Hanson was incredibly informative, patient and helpful. Took the time to listen and work at my pace. Jeanette J

We had a great shopping experience today with Wes. We started at the Ashley outlet but couldn’t find what we were looking for so he met us across the street at the Ashley’s and showed us multiple options. My husband can be very indecisive but Wes did not bat an eye at having to price multiple options and do the math multiple times to make sure the modular pieces would fit in our living room.

Chad was great

Worked with Diane Steen at Ashley furniture Diane gave great suggestions on exactly what we were looking for and the buying process was seamless.

Jen at the Ashley store in Virginia Beach was so amazingly helpful when we were shopping for living room furniture and a mattress. She adapted her knowledge to our needs, and helped us choose beautiful pieces that we are so excited about!! Thank you Jen!! And Happy Birthday!!

wonderful service from cassandra and jim

We had a wonderful buying experience at this store. We were met by Jim Riley as soon as we walked in. He allowed us to shop peacefully and was ready to answer any and all questions when we had them. We found multiple pieces of furniture that we are so excited for! Thank you Ashley Furniture and Jim!!

Chad Hanson was an awesome sales rep. Friendly and knowledgeable most important, service with a smile. Thank you Chad!

I had a great experience. Chad Handon was so helpful!

Suzette Smith customer Service was Outstanding! She was very patient & very detailed in explaining everything! We appreciate her friendly demeanor which made us very comfortable. Thank you Suzette! Excellent job!!We are very happy with our Beautiful Selections!!

Ms. Suzette Smith Rouse is so nice and approachable. Very good service!!!

Chad Hanson

Chad Hanson

Ben was very patient, knowledgeable, and helpful!

Ben Jones was a great help! We had found a couch online that we had some interest in, but unfortunately the store didn’t have that specific model. Ben welcomed us into the store and asked if we needed help finding anything, we showed him the couch we had been looking at, and he showed us options with similar price and design. He was very friendly and knowledgeable. Overall a great experience.

Wow! What a great experience we had working with Jack. First time that we’ve purchased anything from Ashley HomeStore. Jack’s knowledge and expertise made our experience very smooth. Based on this experience, we will be loyal customers. Thanks Very Much!

My experience with Jen was fantastic! I arrived in the early afternoon looking for a specific dining room table. She was extremely helpful as I asked questions about the size, color, etc., which can sometimes be a rare commodity when dealing with customer facing employees. I departed and continued to shop at other stores, but felt so strongly about her excellent service that I actually came back to the store to tell her in person that I went in another direction and purchased somewhere else. As we wrapped up that conversation, I mentioned off-the-cuff that I had been checking the online price of an Ashley accent chair for weeks to see if it ever went on sale (it never did, including President's Day.) She was kind enough to tell me that online prices sometimes don't reflect in-store sales, so she looked it up and was able to find a significant discount, and I bought the chair. I appreciate her diligence and going the extra mile to help me and was very happy to give her my business.

Chad was really helpful in helping us find a new couch. Highly recommend

Chad Hanson, is very knowledgeable. We were looking for a couch. He helped show us several options before deciding on the one we bough. Highly reccomend his services to anyone looking for furniture!

Excellent service

Mr. Jim in sales very helpful. Price was fair and no waiting for pickup Pleasant experience Thanks

Chad at Ashely was awsome. No preressure sales. Super informative.

Chad did a fantastic job on going over information on purchasing a couch.

Ben jones was great. Got a a great deal. Robin helped us take it home with additional discounts. Great place.

Chad made our experience easy and pleasant. The store has a great selection.

Chad Hanson was great. Smooth and easy process!

Thank you Ashley Furniture for great service! A special thank you to Jen & Andy for excellent customer service!

This was a return visit to this location We had a great experience picking out some updated furniture for our living room and some decor elements as well. Jim was very helpful and answered all of our questions.

Michael was extremely helpful and knowledgeable during our experience. Had a no pressure sales experience and we were free to browse unhindered. Highly recommended!

Loaded w options

very knowledgeable and professional

John Horton helped us find some great pieces to redo our living room. Excellent service! Then, we closed out the transaction with Sharon and Cassandra. The entire team was so friendly and made the process easy! Thank you!

Jim Riley provided exceptional service and was friendly, respectful, helpful, patient and kind. This is the second time I’ve come to him to order furniture at Ashley’s Furniture and I’ve sent family and friends. I can’t say enough wonderful things.

Great customer service from the time I walked through the door, viewing living room selections, and financing process. Ben and Sharon were so pleasant and help me get my most wanted living room furniture. Ben was not one of those pushy sales associates that decide for you. He had patience and acknowledged my living room wants without misleading Information. I’m sure glad I decided to stop in to take a browse. If not, I would’ve probably made an overly priced decision and would’ve had regrets but not @Ashleys…… thank youuuuuu

Chad did a wonderful job in my mattress purchase!

Ben was awesome and took great care of us! Great quality, great prices - will definitely come back for future needs!

Good quality furnitures for a reasonable price. Reducing a star because they took longer time to deliver than they promised that too after I had to call the store and the service multiple times

Ashley furniture. Absolutely the kindest people. We haven’t purchased anything from them in a couple years and needed a new bedroom furniture set. Needless to say, It all worked out! Michael Dicicco is an amazing sales rep. I didn’t feel rushed or pressured. He answered every single question. 5/5 stars.

Chad Hanson was amazing on helping us find our new sofa. He was informative and patient with us while we debated over which ones we liked more. Thank you again Chad!

Chad Hanson was easy going and wasn’t pushy. Made us feel welcome and apart of the family at Ashley’s!

Chad was very knowledgeable and was great at listening and offering insight. Quick and painless process. Looking forward to our new furniture.

I'm so grateful to Jim Riley at Ashley Furniture. He was incredibly accommodating and patient with us. He made the shopping experience stress-free; we simply couldn't shop anywhere else. We're really excited about our couches! Thank you so much Jim!

Mike is super helpful and knowledgeable. Great personality!

Michael was super helpful and fun

Micheal was super helpful.

Ben was extremely kind and professional. He took time to help me with a mattress and bed frame purchase. We had a wonderful customer experience at Ashley.

I cannot say enough great things about my experience at Ashley Furniture, all thanks to Mia! Buying a sectional couch has never been easier or more enjoyable. From the moment we walked in, she was attentive, patient, and truly committed to helping us find exactly what we wanted. What really stood out was her dedication—she literally follow us to the store across the street in the rain to make sure we explored every possible option. She never rushed us, made sure we saw everything available, and ensured we left feeling 100% confident in our choice. I felt like I was shopping around with a good friend with how much I laughed and how helpful her input was. Her knowledge, professionalism, and genuine care for her customers made this one of the best furniture-buying experiences I’ve ever had. If you’re shopping at Ashley Furniture, do yourself a favor and ask for Mia—she’s simply the best!

Great experience with Chad Hanson!

Mr. Chad Hanson was fantastic. We walked in wanting to look and ended up spending $6000. Two mattresses and a bed we bought. Fantastic experience.

Mike offered tremendous customer service. He was so helpful and so easy to work with. We enjoyed our experience at Ashley furniture and look forward to coming back to shop for more furniture in the future.

Chad Hanson was amazing! Very knowledgeable and professional.

Mike was awesome!

Mr. Chad Hanson was very helpful and informative with assisting in our purchase.

Chad Hanson Outstanding customer service,

Chad was very informative and helpful with helping us find a new couch for our living room. He was knowledgeable of the types of couches we were looking for and helped us stay in our budget.

Very hospitable, genuine and courteous. Very well mannered.

Mike was great.

Chad was very helpful!

Outstanding service and selection

James greeted us at the door, took us to exactly what we were looking for and rand us up. Everything was perfect, the store looked great!!! I will be back and specifically ask for James, he was the best!

Chad Hanson was super helpful in our purchase of a new bedroom set and outdoor furniture. Very knowledgeable and courteous!

James was great to work with and helped us get what we needed timely and efficiently.

Dee was amazing. Super friendly, looking out for my interests. Explained things in detail and ensured my understanding. Was a pleasure doing business with Dee.

Ben Jones was very helpful and solved some of my concerns over purchasing a new recliner. Thank you man

Jen Lee is the best! From the moment we walked in, she treated us like friends. Answering questions, showing us options and not pressuring at all! Thank you for all your help!

Great experience. Suzette Smith was such great help. She helped us find the right couch and the right price for us.

Looking all over for a large barrel chair and ran into Jim Riley at the main Virginia Beach Blvd location. He was extremely helpful and checking out was a breeze.

Our experience at Ashley was great! The sales associate Michael was very personable, friendly, and knowledgeable! He made our selection process super simple and we really appreciated his help!

Nice store , nice people, nice experience. Ask for Jim!!

Chad was great, very helpful and took us through the whole purchase process.

Chad Hanson took good care of us. We purchased a loveseat and chair for our living room.

Ben was extremely helpful, professional, and answered every question we had! He was able to guide us through our first home furnishing experience and I highly recommend using him! Overall great experience and wouldn’t go anywhere else!

Ben and Jen were very knowledgable and helpful and made the process quick and easy - i recommend Ashley Furniture.

Chad and Addison Porterfield helped our family selecting a sectional.

Chad was very helpful in helping our family select a sectional to go in our home. Thank you!

Mike D was the absolute best. Super charming and professional, helped us with everything we wanted, had an answer for every question. He gave us a great price and we are super happy with our purchase at Ashley!

Ben was a HUGE help to us. Great atmosphere and wonderful customer service. 10/10 would recommend

The shopping process was explained well and felt very simple

fantastic service, good prices , great selection

Our experience was amazing from beginning to end. As soon as we walked in, Jim greeted us with a warm welcome. We told him exactly what we were looking for and he guided the way. Told me about the high performance fabric which led us to the perfect couch. It was everything we wanted. It had pet and family friendly fabric. The sectional was a module design so we can add and rearrange it to our liking. Lastly, the ink color was a bonus. My husband and I are a sucker for the color blue. Since my husband wasn't with me to finalize the sale, we had to come back. Jim was quick to answer my questions and reassured us of our purchase. Needless to say, we are super excited for it because we really needed a new couch. And we added a recliner for the grandparents. Thanks to Jim and the staff at Ashley's.

Mr Chad was absolutely fantastic and helped my husband and me with every question we had! I highly recommend him to military personnel!

Chad was incredible and knew every question we had without skipping a beat. Highly recommend him.

Chad Hanson was very helpful and knowledgeable!

Chad was excellent and knowledgeable. We were so happy to have him help us again. He is the go to guy for sure.

Great service- Chad

Chad was great! Got us set with a great couch at a great price!

Chad was great and very helpful!

Chad gave phenomenal service from the moment we stepped in the door. Can't wait to have our furniture delivered!

CHAD WAS GREAT!!!

Absolutely great service from Chad in the store. His expertise was top notch and helped me with my purchases.

Chad was very helpful in explaining the difference in mattresses and availability

Addison was very knowledgeable and helpful with my purchase. The manager Cassandra greeted us and checked on the purchase for us. The ladies at the service desk were friendly and efficient with the paperwork.

Chad helped me with furniture (sofa, loveseat, and coffee table). He showed me multiple options until I found something that fit my needs and aesthetic.

Chad hanson was awesome! Thank you for being cool!

Cassandra was absolutely incredible. Rose and Suzette were extreme helpful and kind. The process was fast and they were great with helping me on my first purchase.

My experience at this Ashley in VB with Chad Hanson was amazing! By far the easiest time I have ever had with purchasing furniture and will recommend him to everyone I know in the future who is in the market for furniture! Thanks for all your help and making this experience so smooth!

Chad, is a wonderful customer service representative., he made sure my husband and I was completely satisfied with our purchase today. Thank again Chad we will be back.

Chad was very helpful. He made use both feel comfortable with our purchasing experience. Thank you

Cassandra has outstanding customer service and the admin ladies were so awesome! Great buying experience!

Great experience buying bedroom furniture today. Chad Hanson was super helpful, great customer service.

Chad Hanson was great providing service today. Thank you.

Chad was great and very knowledgeable.

Jim was very helpful and very patience while we were selecting our furniture. It was a pleasure working with him.

Went to buy a nice rectangle dining table and a sofa. Jim Riley was our associate and was very pleased with the service he provided! Very informative and made the experience very seamless. Buying furniture for a new house is stressful but nice to have Jim who made it a no-stress experience. Took all the anxiety away from a big investment purchase.

See Wes, he's awesome!

I originally ordered a couch with two daybeds attached but was delivered the couch by itself. The movers really struggled to get the couch up my stairs to the second floor, and the couch itself is rather large so I declined having the movers bring the other couch and I kept the couched that was delivered. Fast forward a couple of months, and now with the holiday season here, I’m having guests come over and complain that I paid too much for a couch that has nowhere to put their feet! I contacted the store and the customer care line and relayed my guests feedback and they accommodated me with a $500 gift certificate so I can buy an ottoman of my choosing! If I could give six starts I would. Thank you Ms. Kathy and Ms. Jerry from the Va beach store for helping me out. I deeply appreciate it. Happy holidays!

AJ Porterfield was great! Lots of dimensions, math, and scenarios to get us where we needed to be. Appreciate your help so much - along with Mia and Shawn.

Mr. Chad Hanson was extremely helpful when it came to helping my wife and I buying our first couch. Came and greeted us as soon as we walked in. Fast and straight to the point, all around great service!

The sales person was helpful, friendly and very knowledgeably. I loved the customer services

Chad was amazing!!!! He was so polite and knowledgeable. Pleasure to work with!!!

Chad was helpful but not overwhelming for a sales agent! He deserves a raise! Thanks for everything!

We worked with Jim today and he was amazing, I did not feel pressured into purchasing anything. He made sure to answered all of our questions and made sure we were happy!

Great experience today with AJ. Got a good deal in the labor day deals!

The staff was very helpful and very professional. I made a select. Ion and then I changed my mind the next day It was so easy to come back in and they were wonderful and We switch to a different purchase. Out the door in no time.

Chad was great! He helped us find a sofa that was the right size and met sour family’s needs at an affordable price point.

Great service from Chad!

Chad Hanson was our advisor, and we could not be more pleased. He is courteous, patient and a master of his trade. From our initial visit to shop to our final purchase, it was a low-pressure, highly informed decision. The sale prices were great, and he found some additional savings toward the furniture when we also purchased the Termpur-Pedic mattress. Overall, very satisfied customers for quality furniture at great prices, and of course, an outstanding advisor. Thanks.

Super easy buying experience. Great sale and love my purchase. Thanks to salesperson Chad Hanson!

Chad Hanson was kind, professional and listened to our wants and needs. 12/12 recommend!

Chad was super duper

Ben was great!

Chad Hanson was very helpful and professional also very kind. Anything we needed he was able to help with. I would recommend him to anyone.

Chad Hanson was fantastic he helped us with everything we needed he was very nice and knew what he was doing I’d recommend him to anyone.

Chad was very patient and professional, while assisting me and daughter find living room furniture for her new apartment. Chad went the extra mile. Thank you for your outstanding customer service.

Chad was very helpful and patient as we looked for furniture for my small apartment. He gave us plenty of options to consider and explained how to best recieve the furniture and offered a great protection plan. He was of really great help during a very long search.

Ben Jones was super helpful and gave us space to look at the furniture but was still there to answer any question. Highly recommend visiting and letting him help you find your next piece of furniture.

James awesome

James helped my fiancé and I furnish our new home as we go into this next chapter of life. We never felt rushed and were encouraged by his knowledge of furniture. James really took an interest in who we were as people and helped guide us into finding the perfect pieces for our new home! 🏠

James helped us wonderfully through the whole process. He is very compassionate and knowledgeable. Highly recommended!

Excellent customer service Chad Hanson answered my questions and gave us very good other options.

Ask for Jennifer when you walk in! She is the best and I will always come back and buy from her!

Chad was great!

Chad is a great salesman, didn’t push at all. Answered all the questions. Bought three pieces today. Plan to come back for couches

Jack did a fantastic job. Very professional and not pushy. Definitely will contact him on future sales. Thanks

Jack did an awesome job. Couldn’t have asked for better.

Chad Handson did a fabulous job!

Chad was fantastic and helped me find exactly what I was looking for!

Chad Hanson helped us and he was great!!

Chad Hanson was very professional and helpful. He was very easy to work with and efficient.

Chad Hanson was incredibly helpful and we were happy to have him as our sales associate.

Wonderful experience! Chad was extremely helpful and informative. We are so grateful he was here to help us make this decision simple and perfect.

Chad was an amazing help as we were looking for a sectional. He was very knowledgeable and kind. Would highly recommend his service and Ashley to all!

Chad Hanson was incredible!

I came in looking for a specific item and color. Chad showed me all the in stock items. Even pulled out the sleeper sofa so I can lay on the mattress. Was very helpful and efficient

Chad Hanson was very professional

Benjamin was excellent ask for him he will get you straight

We had a wonderful experience shopping for our new mattress and bedroom furniture at Ashley. 0ur salesman Jim Riley in Virginia Beach was knowledgeable and patient. He answered all of our questions and worked with us to get us the best price. He was never pushy, and made us feel comfortable. Everyone was professional and helpful. I would recommend Ashley to anyone looking to purchase furniture!

Chad Hanson was awesome!! Helped us buy our dream sectional! A++ service

Chad was GREAT!!!!!!

Jim did an exceptional job with helping us find a couch. He ensured that we got the best price on the couch and delivery!

Chad Hanson was excellent at helping us find our bed frame and mattress. Took a lot of time helping us with picking out the things we needed and explaining everything about the furniture. Add this

This place has great salesmen ship. But delivery department is terrible, I ordered a king size bed frame and a king sized mattress that took me actively calling their delivery department to place my order after I was told they'd call me within 48hrs to schedule. Then they told me I was scheduled to recieve both my mattress and bed frame but on delivery they had only scheduled me for the bedframe so now I have a bedframe and no mattress while I have to wait for the mattress to show up. And to top it off they don't tell you times or let you schedule it so if you can't be there you're SOL and have a redelivery fee. Never buying from here again and I'm filing a complaint with the BBB since they can not do their jobs.

Jim Riley was an outstanding and very patient salesman. It was a great experience. This is the third time I have bought furniture from him. I always bring my dog with me and he has the same kind of dog and pays lots of attention to him. I love shopping at Ashley. !

We had a fantastic experience working with Jim at the furniture store! He helped us find the perfect sectional, TV stand, ottoman, and rug. Jim was incredibly personable, kind, and patient, answering all of our questions and making us feel completely at ease throughout the process. He struck the perfect balance by being helpful without ever being pushy, which made the entire experience comfortable and enjoyable. We couldn’t be happier with our purchases and the service Jim provided!

Ben is awesome! The rest mediocre. 5 clerks sitting around and only 1 actually helping customers.

Chad Hanson was pleasant and very helpful.

Both the manager and salesperson, Ms. D, we worked with were absolutely wonderful. We hadn’t intended to buy our mattress and bed frame, but then she found the perfect set for us! There was no pressure to buy right away from either person which was refreshing. We were just treated like regular people and given honestly the best customer service I’ve had at a furniture store. They really care about finding you what you want even if you aren’t ready to purchase right away. They went above and beyond for us and made the process totally smooth and painless. We will certainly be coming back for future pieces for our home! Overall a 5 star experience.

Don’t you just hate it when you step into a furniture store and are swarmed with hungry sales associates? I sure do. Ashley Furniture was different. I had a warm welcome with the details on the sales. Chad mentioned he would come check on me through my browsing. We spoke about what I first had found online, he then pushed my boundaries on what I really wanted. Asked those questions I hadn’t even thought about. It’s associates like Chad that really make the buying experience easy breezy and thoroughly sound. Thanks Chad!!

Mrs. Dee was absolutely amazing, along with the General Manager! We were greated with a warm smile, and checked on several times. Thank you for our brand new furniture!!

Chad was AMAZING!!! he helped me pick the perfect couch for my family!!!

Jack was super helpful by phone and then in person! Had the sectional on the floor, in stock, and delivered within the week!

Chad was awsome. He has excellent customer service skills and an asset to the store.

Jack was wonderful. Great salesman!!!

Chad Hanson

I took several hours looking around. Had provided great customer service. Chad helped us get the perfect patio furniture for a great price.

Sharon provided great customer service. Even stayed late to help with my paperwork.

James did a great job helping me out with all my issues and concerns greatly advise people to go here and ask for him when searching for a mattress. I left the store with a mattress 👍

Ben was super helpful and easy to work with. Will definitely come back and work with him again.

Great service. Chad was very patient and accommodating.

Chad was super helpful!

Mr. Chad went above and beyond! Best Salesman ever!!

Chad Hanson was a great help with all my needs and concerns

Terrible follow up, once they got your money, they are no help at all. Been waiting over four weeks to get some furniture delivered. Salesperson, send me a message by accident saying she was going to block me. Because I kept texting her about the problem. All I want is my dang furniture, and then I am done with them.

Ben Jones from Ashley helped throughout the entire process. Gave us great discounts for our furniture.

We bought a sectional and Chad helped us choose right size sectional for our small living room. He found out if our choice is in stock and check delivery dates. Thank you Chad!

Chad was great! 👍👍

Chad was easy to work with and helpful!

Dee was so helpful, she listened to what I wanted and was able to deliver and exceed!!!

Chad Hanson was our sales representative, and he truly exceeded our expectations. His extensive knowledge of Tempur-Pedic products was evident, and he handled all our numerous questions with ease and expertise. I wholeheartedly recommend Chad for anyone seeking assistance with Tempur-Pedic products!.

Chad Hanson was patient and answered all my questions and I had a ton of them!!!!

Jim was super patient with us and accommodating to our needs. Thank you for being so helpful.

Helpful and Chad was good!

Chad was informative, patient and very helpful

Jack Horton was incredibly accommodating and patient. He went above and beyond to help coordinate delivery to Palmyra VA. He was attentive without being intrusive and did an excellent job of assessing our needs and helping us find our living room set. This is our second major purchase from this store and we haven’t been disappointed, highly recommend Jack and the store.

Ben was awesome with assisting us today finding our new sofa! Prices were unbeatable!

Sales associate AJ was prompt and efficient. Knowledgeable and resourceful. Was able to get the product same day. Ladies up front were compassionate and pleasant. Store was clean and appealing to the eyes. Thank you to AJ.

Ben was the best! Very helpful in helping us find our sectional. We’re so excited to have it in our home! A huge plus is that we don’t have to wait long for our order to come in too.

Kathy Ross is very unprofessional, having to deal with the furniture I purchased she lied, was rude, ignored my attempts to reach out, and lied about her hours in office. On May 12, I bought a new couch from Ashley Furniture for over 1,000$ Three months later, despite only my husband and I using it, the cushions started to show noticeable wear, indicating poor quality. I submitted a service request to replace the cushions, ** also we had two technicians come out to examine the couch the first guy said the springs needed to be replaced while the second guy said the springs were just fine **but after a few months, they only sent some of the necessary parts. The delivery was mishandled, with no notification, a ripped package, and the cushions left outside in the rain for hours. After waiting over a few months for replacements, they were unusable. When I requested a refund or exchange, they initially refused. The manager, Kathy, ignored my calls and emails, redirecting inquiries elsewhere in the office. After prolonged back-and-forth, they agreed to exchange the couch. We opted for a different model but in the same white color. However, they delivered the wrong couch color, and my husband unknowingly accepted it in my absence. Upon realizing the error, the office claimed they couldn't pick it up that day, requiring me to call back to reschedule. Despite my daily calls for a month, they kept passing me around, providing conflicting information and refusing to resolve the issue. Frustrated and pushed to the limit, I threatened legal action. Kathy then denied any record of my purchase or complaints, falsely claiming it was her first time hearing about the issue. Only after locating the physical paperwork did she agree to refund my money due to selling us a couch that was never in stock

We came in the store and mr. Jim Riley helped us get our needed stuff for our house, even gave us great deals.

JIM is very helpful and patient with us. 😀

Chad was amazing! Allowed me all of the time I needed to make a good decision. Very informative and patient with all of my questions.

ben was absolutely great and helped me pick furniture to fit my studio space in a timely manner. really love my pieces and would come back in the future!

Chad, the salesman, was very helpful in finding me the exact sleeper sofa I wanted at the right price. He was also informed as to what was in stock where, and how soon it would take. He went over all of their policies with me. However, I do not agree with the pressure to post reviews before leaving the store and actually receiving the furniture. The furniture came in perfect condition at the appointed time. I love the quality. The delivery drivers were courteous. I paid the $99 delivery fee to have them install the legs for me and bring it into the house instead of out on the porch. The delivery service could use some improvement. I was reminded often that I must give 72 hours notice to change my appointment, no exceptions. An extra $99 fee is charged if so. 72 hours seems unreasonable. Also, I was texted to call the delivery phone number to set up an appointment, but when I tried to call that number an hour later, no one answered, with no voicemail, just several disconnections.

Chad Hanson, what a great guy. He was excellent in his presentation of the beds I wanted❣️

Nice Store with good selection. Our Salesman Jim was very professional and courteous and knowledgeable of the furniture. Thanks again Jim, see you again, we'll be back!

Jim was SO HELPFUL and not pushy AT ALL, he walked the store and came to check with us during our entire time in the store!! If you come to Ashley furniture Va Beach Blvd, be sure to ask for Jim!!!

Chad was very helpful!

We purchased our sofa and had exceptional customer service from Addison! Highly recommend!

Outstanding and Superior service. Outstanding and superior rating.

Chad was great throughout the whole process.

Ben was fantastic!

On Aug 4th my husband and I purchased a new sectional. Our salesperson promised that the pieces would come from a NC warehouse to the local warehouse within 7 to 10 days and then be delivered within a few days after, just not on a Monday or Tuesday. We called 10 days later to follow up, and no one understood why he would promise that. Our furniture was backordered. We drove to the store that day. Spoke to the assistant manager in person and he confirmed it wasn't available, wasn't sure why the salesperson said that, but still stuck up for his employee. Promised the manage would reach out to us after he day off. He would call us by noon the next day to let us know what he found out on his own. That was 8 days ago. Still no update. Still no couch. I wouldn't have bought a couch from them if I knew it wasn't available for immediate delivery. The salesperson lied. And the leadership team hasn't made any effort to reach us, despite leaving several messages. Terrible customer service.

Ben was an outstanding salesman. He listened to what I needed and helped me pick out and get approved for just what I wanted. I am over the moon excited for my new furniture! And Mrs. Nikki made the payment process extremely easy! Thank you both for your help and hospitality. <3

Chad is a great salesman and has his customers needs at the forefront of the sale. Great experience

Chad was extremely helpful and professional.

Chad Henson was awesome. Really appreciate all his help.

Thank you so much. Very easy to work with. Chad is awesome!

DO NOT BUY FROM THIS STORE IF YOU DO NOT WANT A HEADACHE. WORST EXPERIENCE EVER. AT FIRST WE PURCHASED A DINING SET AND THERE WAS A MISCOMMUNICATION BETWEEN THE STORE AND THE WAREHOUSE/DELIVERY. WE WERE LEFT IN THE DARK NOT KNOWING THAT IT WAS NEVER SCHEDULED FOR DELIVERY. SO WE HAD TO WAIT LONGER FOR THE DINING SET TO BE DELIVERD. SECONDLY, WE ALSO PURCHASED A SLEEPER SOFA FROM THEM THAT CAME WITH A LOT OF DISCOLORATION AND DELIVERY SUGGESTED TO GET IT CLEANED. WE WERE TOLD THAT THE CLEANER WAS SCHEDULED IN A COUPLE OF DAYS; THEN WE REACHED OUT TO CUSTOMER SERVICE AFTER A COUPLE DAYS HAS PASSED AND CLEANER NEVER SHOWED UP. WE WERE TOLD THE CLEANER HAS US SCHEDULED NOT UNTIL 2 WEEKS LATER. SO OBVIOUSLY WE CAN'T USE THE SOFA UNTIL IT'S CLEANED. WE KEEP GIVING ASHLEY CHANCES BECAUSE WE LIKE THEIR PRODUCTS. WE CAME BACK AND PURCHASED A $400 COFFEE TABLE WE WERE TOLD THAT IT WILL BE AVAILABLE FOR PICK UP IN A WEEK THAT'S WHY WE BOUGHT IT. AFTER A WEEK WE NEVER GOT A CALL FROM CUSTOMER SERVICE REGARDING THE STATUS OF THE ORDER. SO WE WENT AHEAD AND CALLED THEM. CAME TO FIND OUT, THERE WAS A MANUFACTURING ISSUE AND OUR ORDER IS NOW NOT AVAILABLE UNTIL IN THE NEXT 3 WEEKS TENTATIVELY. AS WE ASKED THEM TO JUST CANCEL OUR ORDER, WE WERE TOLD THAT WE ARE RESPONSIBLE FOR THE 20% CANCELLATION FEE. OUR SALESPERSON TRIED TO HELP US BUT EVEN THEY WEREN'T AWARE ABOUT THE MANUFACTURING ISSUE AND NOBODY FROM THE CUSTOMER SERVICE NOTIFIED US ABOUT THE CHANGES IN THE STATUS OF THE ORDER. WE JUST CONSTANTLY RUN INTO ISSUES WITH COMMUNICATION ABOUT PRODUCT AVAILABILITY/STATUS. WE WANTED TO FURNISH OUR NEW HOUSE WITH ASHLEY'S FURNITURES BECAUSE OF QUALITY BUT WE ALWAYS HAVE TO DEAL WITH HEADACHES DUE TO BEING UNPROFESSIONAL WHEN IT COMES TO UPDATING THEIR CLIENTS ABOUT STATUS/SCHEDULE. WHICH RUINS SOME OF OUR PLANS. VERY DISAPPOINTING.

Chad Hanson was very helpful and knowledgeable. He also uphold us a table to fo with our chair purchase. Thanks Chad!

Chad Hanson at the VB Blvd store was a tremendous help in finding a sleeper sofa! Highly recommend you go visit him.

Ben was a pleasure to work with when shopping for living room furniture. He understood my needs and my budget. I'm excited to get my furniture in the next week or two.

We went to Ashley to look for a couch for our living room. Jim took us around the store and showed us everything we asked. He was a dream to work with. He was incredibly knowledgeable and didn’t try to push us for a sale. We got a wonderful couch thanks to Jim!

Chad was a fantastic sales person to work with. He was very informative. He listened to what we needed and found items that worked perfectly. Chad explained the cost and sale breakdown, so it was easy to understand. Chad made our furniture shopping fun and we will be back to shop at Ashley Furniture in the future. Thank you!

James was easy and enjoyable to work with. Cassandra gave me the best deal and I thank her for that.

Ben was great very helpful. Thanks

Chad Hanson gave exceptional customer service. Will be back again.

Dee was an amazing salesperson. She was very knowledgeable and patient. Appreciate her professionalism.

Ben Jones was very helpful in answering all our questions and helped guide our purchase of a bed frame and mattress.

Ben Jones was truly a trusted advisor! He helped my friend purchase a mattress and was consistently professional and knowledgable!

Jim was an amazing sales associate!! Perfect balance of being available to answer our questions and giving us the space needed so that my husband and I could privately discuss and make our decision. Our couch was available at other locations on furniture ally, but we chose Ashley because of Jim!! Sales folks make all the difference…Ask for Jim if you are shopping at Ashley Furniture in Virginia Beach!!!

Chad Hanson was great! Thanks

Customer service was very pleasurable. Everyone was polite and very patient and helpful with your decision making. Highly recommended for your furniture needs. I will definitely be returning.

Had a wonderful experience buying furniture. Chad was informative and made great suggestions!

Great customer service. Ben really looked out for us and got the best price possible.

Awesome sales experience! Went in just shopping for price but left with a very satisfying purchase! Ben is personable, charismatic & professional! Best sales experience ever!!

Suzette was extremely helpful (not pushy at all). She let us look on our own until we found what we were looking for and then worked with us to get the best deal possible.

My husband and I had the worse experience here! We were followed and HOUNDED, by Lindsay, who couldn’t take the hint that we didn’t want to deal with a pushy sales person! Not only was she pushy, she was very condescending when talking to us. We then experienced Jad/Jax another very pushy salesman. Even though there were some furniture sets we maybe would have bought at Ashley, due to their pushy sales tactics we left and went to Rooms to go. Where we purchased an entire living room set up from them! Rooms to go and Haynes are much better stores to shop from where the salespeople aren’t pushy or rude!

Mr. Ben Jones from the Virginia Beach location was the best. He helped my daughter and I find exactly what she needed for her brand new, first ever apartment. This apartment has a unique setup. Mr. Jones listened to my daughter describe what she was looking for as well as the specific dimensions she needed and the budget she had to work with. He found exactly what she was looking for even down to the color. Mr. Jones was an absolute pleasure to work with. Thank you, Mr. Jones for your everything you did. We also had Rosa check us out. She added the final touch of happiness, accuracy, and made our checkout process painless and easy. This was by far the best experience we’ve ever had at a furniture store. We will be back!!

Very helpful and very knowledgeable on the products. Helped us make a decision on upgrading our furniture.

Every one at this locate is amazing!!! Ms. D is very knowledgeable and treated us like family. The office staff is amazing also. Will always come back to Ashley furniture.

Great team!

Suzette was AMAZING to work with! I highly recommend her to ANYONE looking for any home needs.

Chad provided a wonderful shopping experience. We came in unsure of what we were looking for in a dining table. He used his knowledge of your product line to make our decision an easy one. Would definitely recommend him to our friends.

Chad was excellent in helping us get the dining room table that we want for a great price, he also made sure the correct type of chairs were right. He was very good to work with and would work with him again.

Was a very informative sales person. Chad Hanson. Looking forward to having more purchases. Thank you in advance.

Go see Jim Riley if you have expectations to have an expert in Customer communication, understanding your vision and working with you to execute it with precision on my only day off. He is truly a rare gem in today's business. I will recommend him to everyone that comes across my path. Thank you and I'll be back!

Very impressive customer service! We highly recommended Mr. Chad Hanson.

Chad offered great customer service! He was very engaging and patient!

I worked with Jim Riley who first met me at the door welcoming me to the store. As I wasn’t quite sure what style I was looking for, he asked questions and assisted greatly in helping make my decision. He actually found a piece that I hadn’t seen. He knew about this because he asked questions. He is kind, patient, personable, and knows this business. Highly recommend him! Be sure to ask for Jim Riley when shopping at Ashley Furniture! Patty F

Chad was fantastic, thank you! Most helpful!

Great experience, beautiful furniture, thanks to James Novak for all the help. We will be back for more.

We moved to Virginia in February and started looking for a home. We had several hopeful prospects, but some fell through. We found a house and needed a table for the kitchenette. Many furniture stores later, we walked in to Ashley’s Home Furniture VB and found Jim at the front. His easy kind nature is what drew us to letting him help us. I usually avoid the sales people when I walk into a store. But, Jim made me and my husband feel comfortable and he helped us find the perfect table for us. We’ve been back two other times to get accessories for our home and today we went to look for a leather couch with side tables. I highly recommend working with Jim. He will help you find what you need. We will be back I’m sure.

Chad Hanson was superb with helping with the selection of a mattress and was very thorough in explaining what options were available.

Seneca was a rock star! Very knowledgeable and friendly! No pressure Lenayan made financing a snap!!!!

Demeca was incredible to work with! Very knowledgeable & helpful & really helped us choose wisely!

Chad Hanson was very enthusiastic and helpful. He took his time to show us everything and took our opinions into account.

Chad was very helpful throughout our process!

I had great experience with Chad Hanson! Thank you

Chad sales rep. Was great will be back for more in the future!

James from Ashley furniture was very helpful. Of course he introduced himself at the door and was around in case we had questions, but he didn’t hover - he let us look at our leisure. He had all the answers to questions we asked about mattresses, and let us know what the best selling furniture was, whether it was in stock and he explained all the possible discounts. Made buying furniture, quick and easy. We would gladly ask for him again.

Went to Ashley on Virginia Beach Blvd in Virginia Beach. Chad was very thorough and helpful with all parts of our couch search. We were able to get the best price for the couches we wanted. Had a great customer service experience.

Very good and very helpful

Chad was wonderful helping us pick out our new sectional

Ben Jones helped us find an amazing sofa!

Chad did a great job helping my daughter choose a new bedroom set. He listened and help her choose a set she can grow into.

Chad was extremely helpful and attentive. 10 stars performance!

Chad did a great job making our experience easy and quick!

Chad was great! He got us what we needed and was very helpful. We got thee late and he stayed after hours to secure our order. Thanks Chad

Loved the experience and items bought. Our sales representative was perfect!

Chad was very helpful and answered my many questions. I didn’t feel pressured to purchase but was able to make a decision.

Chad Hanson was wonderful and very knowledgeable about all the products we were interested. Will come back and buy from him again!!

I was not satisfied with my purchase and had to reselect a different set so as not to pay a 20% restocking fee. I went back to the store and received a lot of help from Diane. She was extremely patient and knowledgeable and made a huge difference in what could have been a bad experience.

Chad Hanson, great!!!!!!

Chad was great helping us find a couch for our living room.

Mr.Chad Hanson was awesome he was very knowledgeable of the beds and provided excellent customer service.

Ben, Nikki, and Sharon: You all are AWESOME. I kept to our promise after deployment to give you the chance to sell me another mattress. Thank you all for your help and everyone in the Hampton Roads Area!

Attentive to needs. Quick service. Friendly employees. Thank you

Ben was amazing!! He is the reason we were able to furnish our new home with pieces we love!!

Suzette met us at the door and showed us where the Leather loveseats and sofas were located, then let us go. We shopped and she periodically checked in, but did not haunt us, like so many places do. We really appreciate that. She answered all of our questions and gave us great info. Everyone at Ashley was friendly and helpful-highly recommend if you are looking for furniture for your home!

Chad was very helpful

Chad was great in helping us with our purchase

The sales person was nice, but stopped there. The delivery charge is outrageous, just to deliver to your door. The delivery promise of some items was one month. It took two months. They also delivered the wrong item. Painful to fix.

Great experience with Chad. Easy going, helpful and professional. Smooth sale.

Wes, Simeon, and Tanya were very helpful.

James was helpful and informative with the buying process. He helped us visualize the perfect couch for our new house.

James was very good at helping me find everything I needed for a new house. Very good ideas and not at all pushy. Will definitely return.

Chad Hanson Mr. Hanson was very professional and knowledgeable. Great customer service!

Chad Hanson was wonderful very patient and knowledgeable,Made my furniture shopping experience amazing

Chad Hanson at the Virginia Beach Ashley Furniture Store was awesome!! He was very knowledgeable and gave us all our options for the sectional we purchased. Thanks Chad, we’ll be back for sure 👍

Chad Hanson help me in the store today. Very knowledgeable about the mattresses and was able to help me every step of the way.

Ben was great, very quick and upfront with pricing, thank you so much!

It's been years since I visited Ashley, Chad Hanson has been very accomodating and helpful to us, very glad to have him today yo assist us. Thank you!

Chad was so amazing from when we walked in until we finished our purchase! Great customer service!!!

Jim was very helpful. He was available as we needed him but gave us space to look around.

Chad Hanson was very thorough in explaining anything and everything. He understood my desire to buy furniture that is practical and functional.

Chad Hanson was my sales representative and was very helpful. Even went to my small SUV and helped me measure to be sure the furniture would fit in it!

Ben was very professional and helped me find my perfect couch!

Chad was awesome!!! Thank you!

Chad Hanson was fantastic and super helpful

Chad was a wonderful salesman. I chatted with him the day before and he was prepared to assist me. Very knowledgeable and helpful. I didn’t feel any pressure to purchase any items I didn’t need. Thank you Chad!!

Chad was excellent very knowledgeable great experience will come back finish my shopping

Great service with outstanding professionalism Chad Hanson has made Ashley our personal furniture store

Great experience with Chad Hanson!!!

Chad was extremely helpful and very knowledgeable. Outstanding experience.

James was super helpful. We are first time home buyers and were looking to get a couch. James made sure to show us all of our options. We ended up making a purchase in store the same day. If you need any recommendations or help finding a set that works best for you and your home, James is definitely your guy.

Great experience with Chad Hanson!

James Novak was very helpful. From the time of us walking in he greeted us with welcoming arms and directed us to the perfect sectional for my home. He Was very knowledgeable of his products. Kim and Nikki was also very helpful finalizing the deal!

James Novak, Nikki, and Kim assisted me and my family in purchasing new furniture. They were very welcoming from the beginning to the end. Definitely recommend working with them.

James Novak helped my grandfather find the perfect living room sectional and mattress. Ms Nikki and Ms. Kim were also so very helpful. Thank you for the quick and easy process

My experience at this location today was with Chad. Very kind, very courteous, and very helpful. He made sure we got the latest possible price, including checking the online/corporate price. I would ask for him again on my next visit. The store is clean, although there are lots of fun artificial spills throughout, and the display furniture is well kept. We purchased the TV stand seen in the pictures.

Chad was very helpful and he helped us find exactly what we needed. Thanks so much!

Chad Hanson was very helpful.

Chad Hanson was very helpful. Great customer service

Ben was on point; he made our purchase of our new sectional as painless as possible.

diane was very quick and extremely helpful

Chad was a great help to helping us find the best couch for our first home!

Great knowledge of products...Chad Hanson stuck with us...for over 2hrs.

Our experience with Aundra was very pleasant and he knew just what we wanted and got us a great deal.

Chad Hanson was awesome and very informative.

Chad Hanson went above and beyond to help us with our bedroom set purchase. He made us feel welcome and was very knowledgeable. Def earned 5 stars!!!!

I was helped by Chad Hanson while buying a full bedroom set. He was super helpful and knowledgable about the products. Took me around to different options multiple times, was super patient, and kind. 5 stars!!!

Amaya was fantastic! Very sweet and willing to help my husband and I replace a piece for our sectional! Next time we need a new piece we will definitely seek her out!

Amiyah was amazing. Very patient and knowledgeable. Explained everything in detail and was so helpful.

Chad Hanson is a great guy. Very knowledgeable about every piece of furniture my wife and I were looking at. No pressure to us, and great service provided. 10/10 would recommend paying him a visit.

Ben Jones did an amazing job. He didn't stalk us around and he let us make decisions based on what would work for us.

Very accommodating and personal. Chad Hanson

Dee was awesome. She was patient and so helpful! Thank you !

Thanks for all the help Dee!

Chad at the Virginia Beach store was a true delight to work with. Not pushy, truly helped us find the right solution and was very patient as we figured out what was right for us. Really appreciate his patience and kindness. Shout out to Katina and the office staff as well! Total pros.

Suzette was very knowledgeable about the products and took her time to show us around the store without ever being pushy. Great experience!

Ben was awesome and made the buying experience, great.

Went to Ashley Furniture today, Jim was super helpful with furniture sale. Quick and easy….we would return and see Jim again. Thank you!

Great experience with Mrs. Dee!!

Enjoyed working with Aundra! He made the experience wonderful! He was very knowledgeable and helped us make a decision on what would work best for us and our space. Go see him for all your needs!

Ben was very professional and attentive to our needs while looking to purchase a sofa set. 5 star salesman. Great job BEN

Chad was a great person to chat with and a better person to sell something to us. He was amazing.

Had a great experience with Chad picking out the perfect sectional. Very knowledgeable and professional. Would recommend to anyone looking for new furniture.

Jim Riley, at Ashley home store was very professional and kind. He helped us find a sectional that we love! He exceeded our expectations and we will be coming back just for him!

Great experience, we actually had fun buying furniture !! Great Job Chad !!

Chad was super nice and professional. New the product and I came in for 1 recliner and left with 2. He’s that good!

Addison was very helpful and listened to what I was looking for. He showed me several options to pick from and checked availability, which was a huge plus that it was available for immediate delivery if I desired. I wanted to let you know that his communication over the phone to finalize it and prepare the paperwork was very timely, as I asked. I will do business with him again! His customer service is top-notch Also, the ladies at the desk were very friendly, very personable, and quick to handle their job.

Perfect! I didn't feel pressured, didn't feel rushed. Chad was an absolute delight to work with. Thanks!!

We had a great experience with Chad. He took his time to explain all we needed to hear about out couch. Thank you!

My experience with Chad was really great .He has great customer service skills

Chad Hanson provided friendly and professional customer service. Answered our questions and made cogent recommendations. We will return.

Chad Hanson did a great job and we were very pleased with the service he provided.

James, Cassandra, and Adam were such a huge help in finding everything we needed before moving into our new apartmenr. They took such amazing care of us and were super transparent throughout everything! Amazing experience , would definitely recommend seeing them if youre looking for furniature (or a really nice mattress)

Chad is very knowledgeable, explained details, very nice person

Chad was very helpful. Great customer service!

Chad Hanson was excellent and helped my wife and I find the perfect couch for our home.

Chad is fantastic in everyway!! Very knowledgeable and helpful!!!

Very good customer service, great deals for the holidays.

Brad was awesome!

Awesome costumer service by Chad Hanson! Wherever it is you need in the store he’s your guy!

Chad was very profession, courteous and knowledgeable.

Mr. Chad did an excellent job today!!!

P hi this is Mr Washington I'm thanking Chad for a beautiful display of everything that you have and wonderful thank you very much for everything p

Chad was great. As soon as we entered the store he greeted us and gave us time to look around. He checked on the items we were looking for and made the ordering very easy.

Chad was very helpful. He explained everything very thoroughly.

Amaya was so sweet and so helpful helping us pick the furniture best for our home and life needs!

My husband and I’s experience at Ashley Furniture was amazing. Our advisor Chad found the perfect furniture we were inquiring for our new home. He demonstrated expertise with each product and helped determine the right fit for our home. Chad was able to answer all of our questions and explain the purchasing process. Overall, great experience and would highly recommend Chad for your advisor.

Chad Hanson Great experience ,knowledge in sale and pleasant experience gives time to think and decide. (Not a pushy salesman)

Chad Hanson was great! Really professional and helpful. Thanks again Chad!

What a successful day today with the help of Mr. Chad! Thank you for such a thorough and expressive tour of the store and furnitures. Because of you and your level of expertise my husband and i can go home with our new living, dinning and bedroom set with ease. 🥰😇🙏. You are definitely a friendly face to remember!

Chad Hanson was awesome. Was very friendly and professional. Extremely knowledgeable and helped answered all of our questions. Was not overbearing like some sales people can be. Made furniture buying a wonderful experience. If you are looking to purchase anything from this store, make sure to ask for Chad! Will definitely look to buy from here again and will seek him out!

Chad Hanson was great! So is the recliner.

(Translated by Google) I bought everything and waited almost three months for it to arrive and it never arrived I had to go to cancel and the manager never did anything she didn't care about anything I will never go to that store again (Original) Compré todo y esperé casi tres meses para que me llegara y nunca me llegó tuve que ir a cancelar y la gerente nunca hizo algo no le importó nada nunca más vuelvo a ir a esa tienda

Chad took care of us and gave us the best price!

My son and I had a great experience working with Chad Hanson. We bought a media sofa set, and 2 bedroom sets. He was very knowledgeable about the merchandise and made our shopping experience stress free. Thanks so much Chad H.

The salesman was very professional and knowledgeable on the product and design of what I was looking for. Thanks to Chad Hanson for taking good care of me in your store

Mo at the Virginia Beach store was very helpful and sweet. She made our buying process very easy.

Mo, Sharon, & Teresa were great! They made my Ashley experience smooth & simple. Pleased with the service . Thanks Ladies

Chad was our sales specialist and was fantastic!

Chad Hanson was our sales representative and he was amazing! He was very knowledgeable and listened to our needs and showed us our options. Highly recommend!

I really enjoyed my experience with Chad

Chad Hanson was super helpful and patient with my our chase and answering all my questions.

Mr Chad Hadson was a very nice and professional service person I met when I arrived at Ashley Store this afternoon. He helped me with the living room set I pick out and also a kitchen set. Very helpful with me canceling a sale I hade made the night before. Glad I made a trip to the store I got a great savings.

Sales Rep, Aundra Young was exceptionally knowledgeable and incredibly helpful!

Our seller Chad Hanson was very friendly. 10/10 service and everything was a great deal. Thank you so much

Chad

Ben, gave us the time.and didn't interrupt like most sale members are in furniture stores.

Chad Hanson was amazing! Very knowledgeable and got me a better price than expected.

Was so easy working with Suzette for our new bedroom set !

Suzette was absolutely amazing from start to finish. Knowledgeable, friendly, patient and 5 star customer service!

Chad did a great job helping me.

I visited twice and got Excelent customer service with Chad Hanson

James was fantastic! He was very accommodating and got me set up with a perfect mattress! Would 100% recommend!

I want to make a final update to my recliner return. Ashley returned my recliner and extended warranty. This is what I had wanted, but I also wanted to get a different recliner that better fit my needs. I have found that recliner at Ashley and hope to purchase it today. Ashley came thru in the end and did what should have been done from the beginning. I credit them for that. I would have thought they would have been more proactive in making sure that I purchased my replacement from Ashley, but they seem almost disinterested in selling the replacement. I am going to the Ashley store today in hopes of completing the exchange by purchaseing the recliner. **************************************** I am updating my review. I just had the original recliner removed. I was told to go to the store yesterday to choose a new recliner. Unfortunately we went to the store and were ignored for about 45 minutes. I would like to purchase the new recliner, but I need to know that the accountvwas properly credited in order to purchase the new chair. I want to thank the Customer Service Department for stepping up and helping me. I am a 68 year-old disabled senior. I purchased an Ashley "Ludden" manual "rocker recliner" from the Ashley online store. I had assumed the recliner would be like most recliners I had used in the past, but I was wrong. While the recliner looks great, it is very unstable and rocks back and forth with a feather touch. It is nearly impossible for me to get out of the chair as moves about while attempting to climb out. It only has 2 positions, rocking and fully reclined. It just wasnt a safe chair for me. I reieved the chair past weekend (April 7) and called about returning to reselect. I did not want a refund, I just wanted a better, non rocking recliner and willing to pay for it. Nobody I spoke with wanted to help. Even though this chair was new and undamaged they would not exchage it. I drove to the Ashley store and was told that online purchases, after 72 hours are not returnable or exchangeable AND that Grand Furniture has nothing to do with Ashley online store (even though all the paperwork online says "property Grand Furniture"). I did not feel my request was out of line. The only other option I had was write a review on Google No sooner than 1 hour after submitting the review I received a call from Ashley/Grand Furniture offereng to pickup the recliner so I could choose another. This was the correct line of action for this case. I was not looking for a refund, just to exchage a recliner less than 1 week old. I am now waiting for the recliner to be picked up tomorrow (Friday April 19) and a phone call to let me know who I should see about choosing a new chair (I know which recliner I want, I just want the paperwork to be done correctly). So far I am very happy with Ashley's customer service and will update this review upon receiving my new recliner)

Ben was great! He helped us narrow down our options to make a decision. Very knowledgeable, friendly and patient. Thanks so much!

Diane did a great job helping us find our sleeper sofa for our new house! She went above and beyond to find exactly what we had hoped for. It was a nice and easy experience.

James Novak is a phenomenal Ashley rep and will help get everything you need!

Chad was fantastic in walking us through what was available, product options and availability. Great pleasure working with him.

Chad Hanson was awesome, great customer service.

James was a pleasure to do business with today. We purchased a living room set and he was very knowledgeable about the furniture. We can't wait for it to be delivered.

Chad is the best

Had a great experience with Chad! Very knowledgeable employee

Benjones helped me pick out my bedroom set today, he was very patient very helpful. My experience was very pleasant not rushed and he worked with my budget and gave me great selection on nice furniture.Thanks Benjones!

I wanted to take a moment to express my appreciation for Benjamin's exceptional sales skills. He went above and beyond to ensure a positive customer experience and exceeded my expectations. His knowledge and professionalism were truly impressive. Thank you, Alexa

James was knowledgeable and helpful would shop here again!

Ben was so kind and helpful in the process!

Not military friendly. They do not honor their warranty. I moved to Maryland due to the military and Ashley furniture will not honor their warranty to replace a sagging mattress. If you are in the military and might move, buy from another furniture store!

Excellent job 👏

Fantastic staff! Super helpful and answered all of my questions!

James is Amazing!!!

We worked with Wes and he was soooooo friendly and didnt force a sale. I felt extremely comfortable purchasing our couch set and mattress from this store. I would definitely come back!

Wes was a great salesman. Didn't stay on top of us and let us just shop. Worked with us and gave us a great deal. Ask for him by name.

Very helpful staff!

Amaya was amazing! Friendly to my Mother in Law helped her with all her needs! Amaya will has wonderful customer service skills! ASK FOR Amaya at the Virginia Beach Blvd location!

Came in looking for a new couch and entertainment center. Found exactly what I was looking for with the help and patience of Diane! She was absolutely wonderful and took the time to really help me decide on what was the best fit for me. Ms. Sharon was extremely patient and was very thorough in explaining how my payment plan would work and how delivery would go. 10/10 will be going back to make purchases in the future. LOVE ashley furniture!!

I came in today looking for a new bedroom set and Ms. Amaya helped me find the absolute perfect set for me. I am so grateful for her as well as the store manager Mr. Karl. Tanya the customer service specialist was equally as amazing and I look forward to continuing my business with Ashley Furniture!

Chad was great help and super patient

Chad was awesome

Will is a great sales person thank you for everything

Aundra Young was very professional and knowledgeable with all our needs today! He help us with our sofa, TV table, mirror and our mattress purchase today! He went above and beyond our expectations! If you are looking for someone to help you with your furniture needs of any kind He is definitely the person you are looking for! We will be seeing him again with our future furniture purchases! Thanks again Aundra! The Taylor family

Chad Hanson is extremely knowledgeable and helpful. Answered all of our questions and gave us plenty of space/time regarding thinking about what we wanted to purchase. Highly recommend to anyone buying from Ashley furniture.

Had a great experience with Amaya in Virginia Beach! Can’t wait for our table and sectional. Going to recommend her to my daughter, looking for furniture.

Great experience. Wasn’t looking forward to furniture shopping but Chad was awesome. Thank you

Recently got home from deployment and needed a couch, Chad showed me a perfect match for what I was looking for! Excellent attention to detail and explaining the whole process!!

Chad was very informative and pleasant to do business with

We had AJ, whom is a awesome salesman. No pressure no hassle. Just the right amount of attention. We appreciate his honesty and his professionalism. The store itself has a great selection and we just was simply pleased with everything and everyone especially, Awesome Sauce AJ

Ben, our salesman, was helpful with no pressure.

Mr Shawn Glynn was exceptional and provided great information on the different couches they had available. I went to the Ashley outlet with a couch in mind that I saw online. However, it was discontinued. Mr. Wes and Shawn told me about having something similar and newer across the the street at their ASHELY home store. Shawn was very patient with me, as I FaceTimed my husband on the phone. He went over pricing and the current promotions. Loved working with Shawn and Wes! Definitely will coming back!

Had a fantastic experience shopping with Ben Jones. I specifically needed a modular couch, he was very knowledgeable on the durability and comfortability. Highly recommend finding Ben when you come to Ashley. Great prices too!

I really appreciate all the help from Chad. He was very knowledgeable, courteous and took his time helping my son to purchase his furniture.. Thanks you again Chad.

Great experience! Very helpful and knowledgeable! They don’t hound you or run behind you as if you are going to take something. Start to finish took about 45 minutes. That included looking for the right pieces, paperwork and purchase! Check them out you won’t be disappointed!

Chad was very helpful with our matress purchase

Chad was great wealth of information and easy to talk to.

Chad was amazing and answered and our questions with ease.

Great experience with Ashley Furniture today. The saleswoman allowed us space to looked around freely. Sondra was awesome and funny she did a great job. If you ever in Ashley Furniture look for her.

Chad Hanson helped is and very knowledgeable! Very patient with us.

Wondering experience. Ben was very knowledgeable and on top of the sale. He knew the inventory and gave me the customer service I needed.

Aundra was so professionalism is above reproach. Moreover, Aundra's customer service and product knowledge made our furniture purchase a great experience.

I really enjoyed my experience with Ashley Furniture store. Aundra Young was very professional and patient through my process of selecting the best Furniture for me. I do recommend him to help you through your next purchase.

Chad Hansen ,Was an excellent sales rep

Ben helped us out tremendously at the Virginia Beach Store! He was extremely professional and personable. Not only did he help us find everything we needed at a great price point, but he made the experience an enjoyable one. 10/10 highly recommend requesting Ben to help you with all your furniture purchases!

Everyone from the sales rep, Dream, to the finance department, Nicki, was amazing. They were very friendly and very helpful. It was a pleasure doing business with them.

Chad was awesome!!

Mrs. Dee and Cassandra were amazing and brought our ideas to life and got us everything we wanted!! 10/10!!