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Ashley Store | Virginia Beach, VA 23462
Ashley Store
Store hours
Open today: 11:00 AM - 07:30 PM
About Ashley
The Ashley Store in Virginia Beach, VA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Your home is more than a house, a condo, an apartment or four walls, it’s the daily moments you share that make it uniquely yours. At your Ashley Store in Southeastern Virginia, we celebrate those moments with you. Our promise is to help you discover the styles that reflect your life and give the furniture and accessories that make each space a place you love to live in. Shop our Furniture and Bedding Galleries in Hamptons Roads, featuring a 40,000 square foot showroom in Chesapeake across from the Greenbrier Mall, next to Michaels and the Coast Guard Exchange, a 45,000 square foot showroom in Virginia Beach, on Virginia Beach Boulevard in the heart of furniture row and our 30,000 square foot showroom in Newport News on Jefferson Avenue in the Oyster Point section. We also have the largest selection in the area of new home accents from artwork and lamps to 100 different styles of throw pillows to rugs and comforter sets. Our entire team looks forward to sharing with you our amazing selection of home furnishings that's bound to astound from contemporary to casual and traditional to youth. You’ll find the styles, selection and value that reflect today's trends coupled with exciting promotions and spectacular financing offers to meet your needs. Ashley Store is committed to being your trusted partner and style leader for your home. This commitment has made Ashley Store the largest furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 900 locations. Shop our Showrooms today for furniture, mattresses, accessories and more in Chesapeake, Virginia Beach & Newport News!
Customer Service
In-store offers
What our customers say
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Chad was a fantastic sales person to work with. He was very informative. He listened to what we needed and found items that worked perfectly. Chad explained the cost and sale breakdown, so it was easy to understand. Chad made our furniture shopping fun and we will be back to shop at Ashley Furniture in the future. Thank you!
James was easy and enjoyable to work with. Cassandra gave me the best deal and I thank her for that.
Ben was great very helpful. Thanks
Chad Hanson gave exceptional customer service. Will be back again.
Dee was an amazing salesperson. She was very knowledgeable and patient. Appreciate her professionalism.
Ben Jones was very helpful in answering all our questions and helped guide our purchase of a bed frame and mattress.
Ben Jones was truly a trusted advisor! He helped my friend purchase a mattress and was consistently professional and knowledgable!
Jim was an amazing sales associate!! Perfect balance of being available to answer our questions and giving us the space needed so that my husband and I could privately discuss and make our decision. Our couch was available at other locations on furniture ally, but we chose Ashley because of Jim!! Sales folks make all the difference…Ask for Jim if you are shopping at Ashley Furniture in Virginia Beach!!!
Chad Hanson was great! Thanks
Customer service was very pleasurable. Everyone was polite and very patient and helpful with your decision making. Highly recommended for your furniture needs. I will definitely be returning.
Had a wonderful experience buying furniture. Chad was informative and made great suggestions!
Great customer service. Ben really looked out for us and got the best price possible.
Awesome sales experience! Went in just shopping for price but left with a very satisfying purchase! Ben is personable, charismatic & professional! Best sales experience ever!!
Suzette was extremely helpful (not pushy at all). She let us look on our own until we found what we were looking for and then worked with us to get the best deal possible.
My husband and I had the worse experience here! We were followed and HOUNDED, by Lindsay, who couldn’t take the hint that we didn’t want to deal with a pushy sales person! Not only was she pushy, she was very condescending when talking to us. We then experienced Jad/Jax another very pushy salesman. Even though there were some furniture sets we maybe would have bought at Ashley, due to their pushy sales tactics we left and went to Rooms to go. Where we purchased an entire living room set up from them! Rooms to go and Haynes are much better stores to shop from where the salespeople aren’t pushy or rude!
Mr. Ben Jones from the Virginia Beach location was the best. He helped my daughter and I find exactly what she needed for her brand new, first ever apartment. This apartment has a unique setup. Mr. Jones listened to my daughter describe what she was looking for as well as the specific dimensions she needed and the budget she had to work with. He found exactly what she was looking for even down to the color. Mr. Jones was an absolute pleasure to work with. Thank you, Mr. Jones for your everything you did. We also had Rosa check us out. She added the final touch of happiness, accuracy, and made our checkout process painless and easy. This was by far the best experience we’ve ever had at a furniture store. We will be back!!
Very helpful and very knowledgeable on the products. Helped us make a decision on upgrading our furniture.
Every one at this locate is amazing!!! Ms. D is very knowledgeable and treated us like family. The office staff is amazing also. Will always come back to Ashley furniture.
Great team!
Suzette was AMAZING to work with! I highly recommend her to ANYONE looking for any home needs.
Chad provided a wonderful shopping experience. We came in unsure of what we were looking for in a dining table. He used his knowledge of your product line to make our decision an easy one. Would definitely recommend him to our friends.
Chad was excellent in helping us get the dining room table that we want for a great price, he also made sure the correct type of chairs were right. He was very good to work with and would work with him again.
Was a very informative sales person. Chad Hanson. Looking forward to having more purchases. Thank you in advance.
Go see Jim Riley if you have expectations to have an expert in Customer communication, understanding your vision and working with you to execute it with precision on my only day off. He is truly a rare gem in today's business. I will recommend him to everyone that comes across my path. Thank you and I'll be back!
Very impressive customer service! We highly recommended Mr. Chad Hanson.
Chad offered great customer service! He was very engaging and patient!
I worked with Jim Riley who first met me at the door welcoming me to the store. As I wasn’t quite sure what style I was looking for, he asked questions and assisted greatly in helping make my decision. He actually found a piece that I hadn’t seen. He knew about this because he asked questions. He is kind, patient, personable, and knows this business. Highly recommend him! Be sure to ask for Jim Riley when shopping at Ashley Furniture! Patty F
Chad was fantastic, thank you! Most helpful!
Great experience, beautiful furniture, thanks to James Novak for all the help. We will be back for more.
We moved to Virginia in February and started looking for a home. We had several hopeful prospects, but some fell through. We found a house and needed a table for the kitchenette. Many furniture stores later, we walked in to Ashley’s Home Furniture VB and found Jim at the front. His easy kind nature is what drew us to letting him help us. I usually avoid the sales people when I walk into a store. But, Jim made me and my husband feel comfortable and he helped us find the perfect table for us. We’ve been back two other times to get accessories for our home and today we went to look for a leather couch with side tables. I highly recommend working with Jim. He will help you find what you need. We will be back I’m sure.
Chad Hanson was superb with helping with the selection of a mattress and was very thorough in explaining what options were available.
Seneca was a rock star! Very knowledgeable and friendly! No pressure Lenayan made financing a snap!!!!
Demeca was incredible to work with! Very knowledgeable & helpful & really helped us choose wisely!
Chad Hanson was very enthusiastic and helpful. He took his time to show us everything and took our opinions into account.
Chad was very helpful throughout our process!
I had great experience with Chad Hanson! Thank you
Chad sales rep. Was great will be back for more in the future!
James from Ashley furniture was very helpful. Of course he introduced himself at the door and was around in case we had questions, but he didn’t hover - he let us look at our leisure. He had all the answers to questions we asked about mattresses, and let us know what the best selling furniture was, whether it was in stock and he explained all the possible discounts. Made buying furniture, quick and easy. We would gladly ask for him again.
Went to Ashley on Virginia Beach Blvd in Virginia Beach. Chad was very thorough and helpful with all parts of our couch search. We were able to get the best price for the couches we wanted. Had a great customer service experience.
Very good and very helpful
Chad was wonderful helping us pick out our new sectional
Ben Jones helped us find an amazing sofa!
Chad did a great job helping my daughter choose a new bedroom set. He listened and help her choose a set she can grow into.
Chad was extremely helpful and attentive. 10 stars performance!
Chad did a great job making our experience easy and quick!
Chad was great! He got us what we needed and was very helpful. We got thee late and he stayed after hours to secure our order. Thanks Chad
Loved the experience and items bought. Our sales representative was perfect!
Chad was very helpful and answered my many questions. I didn’t feel pressured to purchase but was able to make a decision.
Chad Hanson was wonderful and very knowledgeable about all the products we were interested. Will come back and buy from him again!!
I was not satisfied with my purchase and had to reselect a different set so as not to pay a 20% restocking fee. I went back to the store and received a lot of help from Diane. She was extremely patient and knowledgeable and made a huge difference in what could have been a bad experience.
Chad Hanson, great!!!!!!
Chad was great helping us find a couch for our living room.
Mr.Chad Hanson was awesome he was very knowledgeable of the beds and provided excellent customer service.
Ben, Nikki, and Sharon: You all are AWESOME. I kept to our promise after deployment to give you the chance to sell me another mattress. Thank you all for your help and everyone in the Hampton Roads Area!
Attentive to needs. Quick service. Friendly employees. Thank you
Ben was amazing!! He is the reason we were able to furnish our new home with pieces we love!!
James was exceptionally great!
Suzette met us at the door and showed us where the Leather loveseats and sofas were located, then let us go. We shopped and she periodically checked in, but did not haunt us, like so many places do. We really appreciate that. She answered all of our questions and gave us great info. Everyone at Ashley was friendly and helpful-highly recommend if you are looking for furniture for your home!
Chad was very helpful
Chad was great in helping us with our purchase
The sales person was nice, but stopped there. The delivery charge is outrageous, just to deliver to your door. The delivery promise of some items was one month. It took two months. They also delivered the wrong item. Painful to fix.
Great experience with Chad. Easy going, helpful and professional. Smooth sale.
Wes, Simeon, and Tanya were very helpful.
James was helpful and informative with the buying process. He helped us visualize the perfect couch for our new house.
James was very good at helping me find everything I needed for a new house. Very good ideas and not at all pushy. Will definitely return.
Chad Hanson Mr. Hanson was very professional and knowledgeable. Great customer service!
Chad Hanson was wonderful very patient and knowledgeable,Made my furniture shopping experience amazing
Chad Hanson at the Virginia Beach Ashley Furniture Store was awesome!! He was very knowledgeable and gave us all our options for the sectional we purchased. Thanks Chad, we’ll be back for sure 👍
Chad Hanson help me in the store today. Very knowledgeable about the mattresses and was able to help me every step of the way.
Ben was great, very quick and upfront with pricing, thank you so much!
It's been years since I visited Ashley, Chad Hanson has been very accomodating and helpful to us, very glad to have him today yo assist us. Thank you!
Chad was so amazing from when we walked in until we finished our purchase! Great customer service!!!
Jim was very helpful. He was available as we needed him but gave us space to look around.
Chad Hanson was very thorough in explaining anything and everything. He understood my desire to buy furniture that is practical and functional.
Chad Hanson was my sales representative and was very helpful. Even went to my small SUV and helped me measure to be sure the furniture would fit in it!
Ben was very professional and helped me find my perfect couch!
Chad was extremely helpful with finding the right couch for us. I'm extremely picky and he found me the prefect fit!
Chad was awesome!!! Thank you!
Chad Hanson was fantastic and super helpful
Chad was a wonderful salesman. I chatted with him the day before and he was prepared to assist me. Very knowledgeable and helpful. I didn’t feel any pressure to purchase any items I didn’t need. Thank you Chad!!
Chad was excellent very knowledgeable great experience will come back finish my shopping
Great service with outstanding professionalism Chad Hanson has made Ashley our personal furniture store
Great experience with Chad Hanson!!!
Chad was extremely helpful and very knowledgeable. Outstanding experience.
James was super helpful. We are first time home buyers and were looking to get a couch. James made sure to show us all of our options. We ended up making a purchase in store the same day. If you need any recommendations or help finding a set that works best for you and your home, James is definitely your guy.
Great experience with Chad Hanson!
James Novak was very helpful. From the time of us walking in he greeted us with welcoming arms and directed us to the perfect sectional for my home. He Was very knowledgeable of his products. Kim and Nikki was also very helpful finalizing the deal!
James Novak, Nikki, and Kim assisted me and my family in purchasing new furniture. They were very welcoming from the beginning to the end. Definitely recommend working with them.
James Novak helped my grandfather find the perfect living room sectional and mattress. Ms Nikki and Ms. Kim were also so very helpful. Thank you for the quick and easy process
My experience at this location today was with Chad. Very kind, very courteous, and very helpful. He made sure we got the latest possible price, including checking the online/corporate price. I would ask for him again on my next visit. The store is clean, although there are lots of fun artificial spills throughout, and the display furniture is well kept. We purchased the TV stand seen in the pictures.
Chad was very helpful and he helped us find exactly what we needed. Thanks so much!
Chad Hanson was very helpful.
Chad Hanson was very helpful. Great customer service
Ben was on point; he made our purchase of our new sectional as painless as possible.
diane was very quick and extremely helpful
Chad was a great help to helping us find the best couch for our first home!
Great knowledge of products...Chad Hanson stuck with us...for over 2hrs.
Our experience with Aundra was very pleasant and he knew just what we wanted and got us a great deal.
Chad Hanson was awesome and very informative.
Chad Hanson went above and beyond to help us with our bedroom set purchase. He made us feel welcome and was very knowledgeable. Def earned 5 stars!!!!
I was helped by Chad Hanson while buying a full bedroom set. He was super helpful and knowledgable about the products. Took me around to different options multiple times, was super patient, and kind. 5 stars!!!
Amaya was fantastic! Very sweet and willing to help my husband and I replace a piece for our sectional! Next time we need a new piece we will definitely seek her out!
Amiyah was amazing. Very patient and knowledgeable. Explained everything in detail and was so helpful.
Chad Hanson is a great guy. Very knowledgeable about every piece of furniture my wife and I were looking at. No pressure to us, and great service provided. 10/10 would recommend paying him a visit.
Ben Jones did an amazing job. He didn't stalk us around and he let us make decisions based on what would work for us.
Very accommodating and personal. Chad Hanson
Dee was awesome. She was patient and so helpful! Thank you !
Thanks for all the help Dee!
Chad at the Virginia Beach store was a true delight to work with. Not pushy, truly helped us find the right solution and was very patient as we figured out what was right for us. Really appreciate his patience and kindness. Shout out to Katina and the office staff as well! Total pros.
Suzette was very knowledgeable about the products and took her time to show us around the store without ever being pushy. Great experience!
Ben was awesome and made the buying experience, great.
Went to Ashley Furniture today, Jim was super helpful with furniture sale. Quick and easy….we would return and see Jim again. Thank you!
Great experience with Mrs. Dee!!
Enjoyed working with Aundra! He made the experience wonderful! He was very knowledgeable and helped us make a decision on what would work best for us and our space. Go see him for all your needs!
Ben was very professional and attentive to our needs while looking to purchase a sofa set. 5 star salesman. Great job BEN
Chad was a great person to chat with and a better person to sell something to us. He was amazing.
Had a great experience with Chad picking out the perfect sectional. Very knowledgeable and professional. Would recommend to anyone looking for new furniture.
Jim Riley, at Ashley home store was very professional and kind. He helped us find a sectional that we love! He exceeded our expectations and we will be coming back just for him!
Great experience, we actually had fun buying furniture !! Great Job Chad !!
Chad was super nice and professional. New the product and I came in for 1 recliner and left with 2. He’s that good!
Addison was very helpful and listened to what I was looking for. He showed me several options to pick from and checked availability, which was a huge plus that it was available for immediate delivery if I desired. I wanted to let you know that his communication over the phone to finalize it and prepare the paperwork was very timely, as I asked. I will do business with him again! His customer service is top-notch Also, the ladies at the desk were very friendly, very personable, and quick to handle their job.
Perfect! I didn't feel pressured, didn't feel rushed. Chad was an absolute delight to work with. Thanks!!
We had a great experience with Chad. He took his time to explain all we needed to hear about out couch. Thank you!
My experience with Chad was really great .He has great customer service skills
Chad Hanson provided friendly and professional customer service. Answered our questions and made cogent recommendations. We will return.
Chad Hanson did a great job and we were very pleased with the service he provided.
James, Cassandra, and Adam were such a huge help in finding everything we needed before moving into our new apartmenr. They took such amazing care of us and were super transparent throughout everything! Amazing experience , would definitely recommend seeing them if youre looking for furniature (or a really nice mattress)
Chad is very knowledgeable, explained details, very nice person
Chad was very helpful. Great customer service!
Chad Hanson was excellent and helped my wife and I find the perfect couch for our home.
Chad is fantastic in everyway!! Very knowledgeable and helpful!!!
Very good customer service, great deals for the holidays.
Brad was awesome!
Awesome costumer service by Chad Hanson! Wherever it is you need in the store he’s your guy!
Chad was very profession, courteous and knowledgeable.
Mr. Chad did an excellent job today!!!
P hi this is Mr Washington I'm thanking Chad for a beautiful display of everything that you have and wonderful thank you very much for everything p
Chad was great. As soon as we entered the store he greeted us and gave us time to look around. He checked on the items we were looking for and made the ordering very easy.
Chad was very helpful. He explained everything very thoroughly.
Amaya was so sweet and so helpful helping us pick the furniture best for our home and life needs!
My husband and I’s experience at Ashley Furniture was amazing. Our advisor Chad found the perfect furniture we were inquiring for our new home. He demonstrated expertise with each product and helped determine the right fit for our home. Chad was able to answer all of our questions and explain the purchasing process. Overall, great experience and would highly recommend Chad for your advisor.
Chad Hanson Great experience ,knowledge in sale and pleasant experience gives time to think and decide. (Not a pushy salesman)
Chad Hanson was great! Really professional and helpful. Thanks again Chad!
What a successful day today with the help of Mr. Chad! Thank you for such a thorough and expressive tour of the store and furnitures. Because of you and your level of expertise my husband and i can go home with our new living, dinning and bedroom set with ease. 🥰😇🙏. You are definitely a friendly face to remember!
Chad Hanson was awesome. Was very friendly and professional. Extremely knowledgeable and helped answered all of our questions. Was not overbearing like some sales people can be. Made furniture buying a wonderful experience. If you are looking to purchase anything from this store, make sure to ask for Chad! Will definitely look to buy from here again and will seek him out!
Chad Hanson was great! So is the recliner.
(Translated by Google) I bought everything and waited almost three months for it to arrive and it never arrived I had to go to cancel and the manager never did anything she didn't care about anything I will never go to that store again (Original) Compré todo y esperé casi tres meses para que me llegara y nunca me llegó tuve que ir a cancelar y la gerente nunca hizo algo no le importó nada nunca más vuelvo a ir a esa tienda
Chad took care of us and gave us the best price!
My son and I had a great experience working with Chad Hanson. We bought a media sofa set, and 2 bedroom sets. He was very knowledgeable about the merchandise and made our shopping experience stress free. Thanks so much Chad H.
The salesman was very professional and knowledgeable on the product and design of what I was looking for. Thanks to Chad Hanson for taking good care of me in your store
Mo at the Virginia Beach store was very helpful and sweet. She made our buying process very easy.
Mo, Sharon, & Teresa were great! They made my Ashley experience smooth & simple. Pleased with the service . Thanks Ladies
Chad was our sales specialist and was fantastic!
Chad Hanson was our sales representative and he was amazing! He was very knowledgeable and listened to our needs and showed us our options. Highly recommend!
I really enjoyed my experience with Chad
Chad Hanson was super helpful and patient with my our chase and answering all my questions.
Mr Chad Hadson was a very nice and professional service person I met when I arrived at Ashley Store this afternoon. He helped me with the living room set I pick out and also a kitchen set. Very helpful with me canceling a sale I hade made the night before. Glad I made a trip to the store I got a great savings.
Sales Rep, Aundra Young was exceptionally knowledgeable and incredibly helpful!
Our seller Chad Hanson was very friendly. 10/10 service and everything was a great deal. Thank you so much
Chad
Ben, gave us the time.and didn't interrupt like most sale members are in furniture stores.
Chad Hanson was amazing! Very knowledgeable and got me a better price than expected.
Was so easy working with Suzette for our new bedroom set !
Suzette was absolutely amazing from start to finish. Knowledgeable, friendly, patient and 5 star customer service!
Chad did a great job helping me.
I visited twice and got Excelent customer service with Chad Hanson
James was fantastic! He was very accommodating and got me set up with a perfect mattress! Would 100% recommend!
I want to make a final update to my recliner return. Ashley returned my recliner and extended warranty. This is what I had wanted, but I also wanted to get a different recliner that better fit my needs. I have found that recliner at Ashley and hope to purchase it today. Ashley came thru in the end and did what should have been done from the beginning. I credit them for that. I would have thought they would have been more proactive in making sure that I purchased my replacement from Ashley, but they seem almost disinterested in selling the replacement. I am going to the Ashley store today in hopes of completing the exchange by purchaseing the recliner. **************************************** I am updating my review. I just had the original recliner removed. I was told to go to the store yesterday to choose a new recliner. Unfortunately we went to the store and were ignored for about 45 minutes. I would like to purchase the new recliner, but I need to know that the accountvwas properly credited in order to purchase the new chair. I want to thank the Customer Service Department for stepping up and helping me. I am a 68 year-old disabled senior. I purchased an Ashley "Ludden" manual "rocker recliner" from the Ashley online store. I had assumed the recliner would be like most recliners I had used in the past, but I was wrong. While the recliner looks great, it is very unstable and rocks back and forth with a feather touch. It is nearly impossible for me to get out of the chair as moves about while attempting to climb out. It only has 2 positions, rocking and fully reclined. It just wasnt a safe chair for me. I reieved the chair past weekend (April 7) and called about returning to reselect. I did not want a refund, I just wanted a better, non rocking recliner and willing to pay for it. Nobody I spoke with wanted to help. Even though this chair was new and undamaged they would not exchage it. I drove to the Ashley store and was told that online purchases, after 72 hours are not returnable or exchangeable AND that Grand Furniture has nothing to do with Ashley online store (even though all the paperwork online says "property Grand Furniture"). I did not feel my request was out of line. The only other option I had was write a review on Google No sooner than 1 hour after submitting the review I received a call from Ashley/Grand Furniture offereng to pickup the recliner so I could choose another. This was the correct line of action for this case. I was not looking for a refund, just to exchage a recliner less than 1 week old. I am now waiting for the recliner to be picked up tomorrow (Friday April 19) and a phone call to let me know who I should see about choosing a new chair (I know which recliner I want, I just want the paperwork to be done correctly). So far I am very happy with Ashley's customer service and will update this review upon receiving my new recliner)
Ben was great! He helped us narrow down our options to make a decision. Very knowledgeable, friendly and patient. Thanks so much!
Diane did a great job helping us find our sleeper sofa for our new house! She went above and beyond to find exactly what we had hoped for. It was a nice and easy experience.
James Novak is a phenomenal Ashley rep and will help get everything you need!
Chad was fantastic in walking us through what was available, product options and availability. Great pleasure working with him.
Chad Hanson was awesome, great customer service.
James was a pleasure to do business with today. We purchased a living room set and he was very knowledgeable about the furniture. We can't wait for it to be delivered.
Chad is the best
Had a great experience with Chad! Very knowledgeable employee
Benjones helped me pick out my bedroom set today, he was very patient very helpful. My experience was very pleasant not rushed and he worked with my budget and gave me great selection on nice furniture.Thanks Benjones!
I wanted to take a moment to express my appreciation for Benjamin's exceptional sales skills. He went above and beyond to ensure a positive customer experience and exceeded my expectations. His knowledge and professionalism were truly impressive. Thank you, Alexa
James was knowledgeable and helpful would shop here again!
Ben was so kind and helpful in the process!
Not military friendly. They do not honor their warranty. I moved to Maryland due to the military and Ashley furniture will not honor their warranty to replace a sagging mattress. If you are in the military and might move, buy from another furniture store!
Excellent job 👏
Fantastic staff! Super helpful and answered all of my questions!
James is Amazing!!!
We worked with Wes and he was soooooo friendly and didnt force a sale. I felt extremely comfortable purchasing our couch set and mattress from this store. I would definitely come back!
Wes was a great salesman. Didn't stay on top of us and let us just shop. Worked with us and gave us a great deal. Ask for him by name.
Had a wonderful shopping experience at Ashley Furniture. We found a great recliner with the help of Diane. She was personable, listened to our needs and was very informative of the different options and pricing. Would definitely recommend to others to purchase from this store and ask for Diane!
Very helpful staff!
Amaya was amazing! Friendly to my Mother in Law helped her with all her needs! Amaya will has wonderful customer service skills! ASK FOR Amaya at the Virginia Beach Blvd location!
Came in looking for a new couch and entertainment center. Found exactly what I was looking for with the help and patience of Diane! She was absolutely wonderful and took the time to really help me decide on what was the best fit for me. Ms. Sharon was extremely patient and was very thorough in explaining how my payment plan would work and how delivery would go. 10/10 will be going back to make purchases in the future. LOVE ashley furniture!!
I came in today looking for a new bedroom set and Ms. Amaya helped me find the absolute perfect set for me. I am so grateful for her as well as the store manager Mr. Karl. Tanya the customer service specialist was equally as amazing and I look forward to continuing my business with Ashley Furniture!
Chad was great help and super patient
Chad was awesome
Will is a great sales person thank you for everything
Aundra Young was very professional and knowledgeable with all our needs today! He help us with our sofa, TV table, mirror and our mattress purchase today! He went above and beyond our expectations! If you are looking for someone to help you with your furniture needs of any kind He is definitely the person you are looking for! We will be seeing him again with our future furniture purchases! Thanks again Aundra! The Taylor family
Chad Hanson is extremely knowledgeable and helpful. Answered all of our questions and gave us plenty of space/time regarding thinking about what we wanted to purchase. Highly recommend to anyone buying from Ashley furniture.
Had a great experience with Amaya in Virginia Beach! Can’t wait for our table and sectional. Going to recommend her to my daughter, looking for furniture.
Great experience. Wasn’t looking forward to furniture shopping but Chad was awesome. Thank you
Recently got home from deployment and needed a couch, Chad showed me a perfect match for what I was looking for! Excellent attention to detail and explaining the whole process!!
Chad was very helpful and informative
Chad was very informative and pleasant to do business with
We had AJ, whom is a awesome salesman. No pressure no hassle. Just the right amount of attention. We appreciate his honesty and his professionalism. The store itself has a great selection and we just was simply pleased with everything and everyone especially, Awesome Sauce AJ
Ben, our salesman, was helpful with no pressure.
Mr Shawn Glynn was exceptional and provided great information on the different couches they had available. I went to the Ashley outlet with a couch in mind that I saw online. However, it was discontinued. Mr. Wes and Shawn told me about having something similar and newer across the the street at their ASHELY home store. Shawn was very patient with me, as I FaceTimed my husband on the phone. He went over pricing and the current promotions. Loved working with Shawn and Wes! Definitely will coming back!
Had a fantastic experience shopping with Ben Jones. I specifically needed a modular couch, he was very knowledgeable on the durability and comfortability. Highly recommend finding Ben when you come to Ashley. Great prices too!
I really appreciate all the help from Chad. He was very knowledgeable, courteous and took his time helping my son to purchase his furniture.. Thanks you again Chad.
Great experience! Very helpful and knowledgeable! They don’t hound you or run behind you as if you are going to take something. Start to finish took about 45 minutes. That included looking for the right pieces, paperwork and purchase! Check them out you won’t be disappointed!
Chad was very helpful with our matress purchase
Chad was great wealth of information and easy to talk to.
Chad is the best
Chad was amazing and answered and our questions with ease.
Great experience with Ashley Furniture today. The saleswoman allowed us space to looked around freely. Sondra was awesome and funny she did a great job. If you ever in Ashley Furniture look for her.
Chad Hanson helped is and very knowledgeable! Very patient with us.
Wondering experience. Ben was very knowledgeable and on top of the sale. He knew the inventory and gave me the customer service I needed.
Aundra was so professionalism is above reproach. Moreover, Aundra's customer service and product knowledge made our furniture purchase a great experience.
I really enjoyed my experience with Ashley Furniture store. Aundra Young was very professional and patient through my process of selecting the best Furniture for me. I do recommend him to help you through your next purchase.
Chad Hansen ,Was an excellent sales rep
Ben helped us out tremendously at the Virginia Beach Store! He was extremely professional and personable. Not only did he help us find everything we needed at a great price point, but he made the experience an enjoyable one. 10/10 highly recommend requesting Ben to help you with all your furniture purchases!
Everyone from the sales rep, Dream, to the finance department, Nicki, was amazing. They were very friendly and very helpful. It was a pleasure doing business with them.
Chad was awesome!!
Mrs. Dee and Cassandra were amazing and brought our ideas to life and got us everything we wanted!! 10/10!!
She is phenomenal in every single way !!!!!
When in, had no hassle and came out with great furniture. Ask for Aundra, he won’t steer you wrong!
Chad Hanson did an awesome job ! Completely satisfied with the service
Chad Hanson was very helpful, and knowledgeable. We are very thankful for his help!
I had a great experience with the help of Sondra. She was very patient with me being so indecisive. She helped me make decisions which will definitely give my living room a beautiful yet modern look. She was knowledgeable about all the products and helped me with my vision for my living room. She made the whole process easy.
Chad Rocks!
Chad Hanson was very efficient and helpful!!
What a great experience furnishing my new home! If you’re in need of new furniture, make sure to stop by Ashley on the Blvd and ask for Chad - he’s fantastic!!
Chad was very knowledgeable and helpful. Great experience!
chad hanson was a stellar representative and helped me find the couch i was looking for! it’s perfect, chad was awesome and so helpful. 10/10 experience!
Ben Jones was amazing and easy to work with. I highly recommend for anyone to work with him. The ladies at the business office Nikki, and Sharon were so professional and kept us laughing as well!!!
Ben Jones was amazing, we found exactly what we came in for. He made the search easy and fun. There was an assortment of items to choose from. He was patient and helped us choose the perfect mattress for our needs!!!!
Great customer service, definitely ask for Ben he will take care of you and answer all the questions. Thank you 🙏
Chad Hanson helped us select a beautiful couch. Super helpful! Thanks!
I worked with James/Jesus lol he was great! Very knowledgeable, welcoming, and friendly. James even interacted with my son and was overall amazing. He laid out all my options, ran numbers for me, informed me of specials and all of my options. Thank you for everything.
Diane was very knowledgeable and helpful. She got us the furniture we needed at a good price. Thanks Diane!
Mr. Chad Hanson gave my wife and the best service...we will be in the future and we hope we see him.
Diane was such an amazing help! She listened to exactly what we wanted and helped us find and build a couch (sectional) we love!
What an informative experience with Andre! We ended up calling our salesman "Andre 3000" because he was immersed with a wealth of mattress and decor information. He was very thorough and displayed great customer service. We appreciate you. See you in a few months for our future purchases.
This was our first time visiting Ashley Furniture on Va Beach Blvd. We found a sofa we liked. We can't rate the furniture until it is delivered. We give them 5 stars for sales associate SONDRA POLACH. She gave us space as we explored the store. She answered all of our questions. She helped us get the best price possible and made the purchasing process simple. We also thank her manager and Nikki in customer service for their role in our experience.
James Novak was fantastic! He listened to our needs and provided excellent service. He we nt out of his way to get what we wanted. Highly recommended!
Extremely helpful and very quick
Great, great customer service! Ben Jones is VERY knowledgeable. So excited to get my new mattress and a good nights sleep!!!
I had the best experience ever ! I came in and Ben was ready and set to go ! He knew exactly what I was talking about and help with everything I need in and out !!! I would give him ten stars if I could !
Very helpful with a wonderful personality
Great help loading it up and get me out the door
Chad helped me and my husband. He made our visit very easy. He thoroughly talked us through all options and explained everything perfectly. Thank you so much. We thought a beautiful couch and chair with ottoman.
Chad has been an excellent help throughout the buying process. He made sure we understood all of the deals that were going on and helped us get the best prices on our things.
Absolutely perfect customer service. We got the perfect table. Ben jones was the man !!! Super professional and courteous. He is the best
Ben Jones was the best! He answered all of our questions with ease and was an absolute gem to work with. We are so stoked on our new dining set. We will definitely be back!
Chad was Awesome !!!!!! He was so attentive he knew exactly what I wanted matched the websites price with in store. He has excellent customer service !!!
I came into this store prior to my purchase and the staff was very friendly and welcoming. The day of my purchase I was greeted by Chad H. I told him I already knew what I was looking for and I was ready to purchase. Chad was able to quickly assist me with my purchase and answer all of my questions. I definitely recommend coming to Ashley for your next furniture purchase.
I would like to give a S/O to 2 AWESOME people at the Virginia Beach store. The 1st would be my salesperson MO and Rosa in finance department. Both Ladies have EXCELLENT customer service and were very helpful. A joy to work with.
Chad helped make a really hard day a whole lot better. Thankful for his help.
Chad was great and helped us find an awesome mattress with some great bonuses
Chad was very informative and left us with a great feeling of a product well bought!
Sondra helped us out and was incredible to work with!! Highly recommend Ashley Furniture and working with Sondra.
Chad was amazing, no high pressure or annoying sales techniques. Gave us space but answered all our questions. Highly recommend!!!!
Great customer service, definitely ask for Chad he will take care of you!!
I had called the store to inquire about a bed that I had seen online. Ben was fantastic and very knowledgeable about the different products they had available at the store. I am very happy with my purchase!
Chad Hanson was a phenomenal help with my sofa purchase! Highly recommend!
Extremely professional and courteous service. I will be a repeat customer due to Amaya W professional service.
Jorge was great. Very helpful.
My sales Assc Mo was friendly, helpful, professional and very knowledgeable. My financial lady Mrs Nikki was also very friendly, patient, fast, and helpful they made e rtuthing that much more easy and simple. I went back twice with in two days and added in a purchase. Thank you ladies YOU ROCK!!!!
Friendly zero pressure sales. Perfect. AJ welcomed us and was very knowledgeable and helped us determine our needs. Matt was very knowledgeable regarding our mattress purchase. Both men were an extreme pleasure to work. This was our first store to shop and we didn’t feel the need to go elsewhere. Thank you.
Everyone is always friendly and helpful
Demica was amazing! Start to finish with a smile an amazing customer service. Highly recommend.
Ben is amazing
Mojgan was absolutely amazing! Kind, patient, informative, friendly and we felt no pressure at all. Highly recommend going to see her if you need furniture!
Chad was very knowledgeable and helpful
Chad was awesome. He didn’t rush me to make my purchase and he made sure I was good with what I was getting. I appreciate him.
Ben Jones was very patient, knowledgeable and helpful
I wanted to give a shout out to Chad Hanson. I was in the store looking at bedroom furniture. He gave me space to browse, was very informative and able to answer all my questions. It was a comfortable experience, he was helpful and made the process easy when I selected a great set. I will continue to visit Ashley when I have another need. Thanks!
James was fantastic! From his expertise to his friendliness and eagerness to find what we were looking for, he definitely took care of us and made sure we were comfortable. He even stayed an extra hour to make sure we were all set.
Amaya was very helpful and kind help me find the furniture I was looking for. I like how she was patient with me and all great employee
Thank you, Carl, for your help and patience.
Ben was super knowledgeable and efficient! I was greeted as soon as I walked in and had assistance immediately. I had what I was looking for in mind, and Ben helped narrow down the choices. Got a great deal and was in and out in under 30 min.
I was very pleased with the James help. He was very knowledgeable and friendly. He was not pushy at all and that was best part. The manager Shawn was fabulous as well I would highly recommend James to friends and family
Dee was amazing! She was patient and was a wonderful help. She gave me ideas of what furniture to put in each room to go along with my chosen theme. There was no pressure put on me whatsoever. She gave my husband and I space to discuss our options. This was a wonderful experience. It was a very enjoyable afternoon.
Chad Hanson was very helpful with choosing the best mattress and adjustable base to meet my needs! Very satisfied! Also, shout out to the in house customer service department for dealing with me so patiently!!!
Carl was fantastic in helping us find what we needed, and answering all of our questions.
Dianne, Nicki and Sharon were amazing. They took time out to make sure all our questions were answered and we felt like well-valued customers. If you ever come to Ashley’s furniture, please meet with these wonderful ladies!
Very nice store and helpful low pressure sales staff. Very nice experience.
My salesman was great, 0% interest for 12 months was fast
Ben Jones was our sales guy and he was awesome. Very sweet and helpful was very patient with us and my son. I recommend Ashley furniture to anyone and ask for Ben
Ben Jones was a great salesperson, let us look at our own pace, didn't follow us around, but did check on us from time to time. No pressure at all. Thank you! We will call on him for any future furniture needs. The store was clean and the furniture beautifully displayed throughout out. We found exactly what we needed and at a great sale price!
Amaya was pleasant to work
Chad Hanson very helpful and knew his information
Chad was very nice and professional. Easy and quick service. Appreciated his service.
Chad H very informative
We have made a couple of purchases here and have been very happy, start to finish. We even had an issue with a cusion and couldn't have had better customer service.
Of all other big name furniture stores, Ashley Furniture Home Store is by far offers the most exceptional quality all across the board from furniture quality to customer service. Chad Hanson is the guy to go to for all your furniture needs! I have never experienced such an experience elsewhere and I will definitely be a returning customer. He was very knowledgeable in his expertise and experience in the furniture I’m purchasing and I couldn’t have given a higher review!
Chad Hansen was a true professional and expertly knew his inventory to assist us with our home furnishing needs.
Chad was extremely helpful with finding reasonably priced furniture that matches our desired aesthetic. 10/10 would recommend🤠
Ben did a wonderful job of taking me to exactly what I was looking for! Very friendly and knowledgeable. Not pushy!
Suzette was extremely helpful and very patient. I would strongly recommend her!!!! Thanks for the great customer service.
Ben was polite, knowledgeable and patient with all our questions!
Carl and James helped me and worked everything out so I can get the couch I have been searching for a few months. For a great price
Chad was very helpful in our endeavor, and answered all of our questions as we asked them. Even going beyond and making calls to ensure everything was to our liking. A very nice experience.
Chad was extremely helpful. He wasn’t pushy and the price he quoted was the actual price at the end of the process. Was very nice to have a salesman who was so clear and upfront
Chad was super helpful and answered all of the questions my husband and I had!
Ben did a great job and was very professional.
Ben did an awesome job!
Carl was super helpful as soon as we walked in the door! Patient and attentive. Thanks for the help!
Carl was great and very helpful!!!!!
Wes was wonderful! He met all our needs and exceeded expectations!
Chad Hanson Great customer service, very knowgeable and open to answer questions!
very helpful by Chad hanson
Chad was great and easy to work with! He got us a great price, too! We are excited about our new furniture!
Had great experience en are sales man was amazing thanks on the help with the new couch
Chad Hanson, was very professional, knowledgeable, polite and generally a nice person
Chad was so helpful getting the sofa I fell in love with ordered! He was able to find a sofa that wasn't even in the store yet. Thank you Chad!!
Amazing buying experience. Chad did a wonderful job helping with my purchase. He took the time to get to know me and my needs and provided great recommendations to fit what i wanted and needed. Nikki in finance was patient and took time to help me thru the paperwork process. I will definitely buy again.
Our salesman, Andre was super friendly! He didn’t pressure us but was available for questions and suggestions. As an extra bonus, Lenaya, who handled our financial check-out was extremely courteous and has such a cheerful demeanor. It’s always a pleasure shopping at Ashley on Virginia Beach Blvd in Virginia Beach, VA.
Chad was amazing took his time to help me find everything I was looking for he was very knowledgeable and professional made me feel at ease and I will definitely recommend him to my family and friends also I need to buy anything else I will definitely look for Chad to assist me …..
I worked with Chad Hanson to select a sectional. What a wonderful experience. Very knowledgeable and made the process very easy. Highly recommend!
Chad Hanson helped us and provided excellent customer service!
Not many options or versatility. Service Associates are typical sales personnel,have their best in mind not yours ... and if u like or want a product, you better hope you don't easily fall in love with it right away.. ordered a fining room SET , received the tables and chairs delivered perfectly fine. .. never received the matching console table or server.went back to store as was advised could purchase off the floor the items missing, manager unfortunately was not the same one as the day prior and refused to allow me to purchase anything but a flimsy wall mirror worth 1/3 of its price I paid. SMH. Good luck window shopping or good luck what you want or see to your liking actually being available to buy that day or at all. Joke
First time Ashley buyers. Though we have owned an Ashley couch in the past ,never experienced the in store shopping. Chad our Ashley store guide(lol) was just awesome. The knowledge this gentleman had was incredible and very helpful. He just understood what we were looking for,and the honesty of what realistically we could afford. And Rosa our beautiful financial expert was amazing, and really helped us reach our dream. Thank you Chad and Rosa
We were taken care of wonderfully by Chad Hanson. He took a lot of time helping us find what we needed. Rosa at the front desk was also extremely helpful and very nice to deal with.
Carl and Nikki were very efficient and helpful!
Chad is very professional and informative. Pleasure to work with.
Excellent customer service!
Great experience. Ben Jones was extremely friendly, patient and helpful and gave us the space to walk around.
Chad had me in and out of the store with everything I needed in a quick fashion… highly recommend!!! Ask for Chad!
GOOD PRICES AND GREAT SERVICE!!
Alex is an exceptional salesman and made our experience extremely fun and enjoyable while looking for our new sofa! He listens well and really wants to help you find what you’re looking for. He’s not pushy at all but is very informative about all the options that are available! Thank you Alex for all your help and making our experience great!
Alex and Shaun were great to work with. They were patient and not pushy. Highly recommend!
Al Belanger did a great job.
Aundra Young was a great sales man with knowledge to give. He helped me find the perfect table, perfect chairs, perfect bed frame, perfect bed, perfect mattress protector and lastly the electronic base for my Tempur-pedic! This definitely was an investment, but Aundra made the experience super easy. Thank you for your help!!
Warehouse called two days before expected delivery to tell me the middle piece of the sectional was discontinued. He said manager of the store will reach out to me. Here is to hoping that will actually happen. Will update soon (hopefully) Update- they made to come into store to get refund as I needed to show my card for some odd reason. I went and got couch is grey instead and they refunded the difference. Ben helped me sort it out. Thank you. Should arrive after a week or two I expect and I can update with the rest.
Ben was amazing to work with in store and the checkout ladies were absolutely wonderful! Great experience!!!
Carl was great and helped us find the perfect sectional for our living room!
Wonderful experience. Carl Jennings was beyond helpful and patient. We felt secure dealing with him, not pressured at all. Can’t wait to receive our new furniture!
Chad Hanson was the person who helped me out and he was great very knowledgeable and made my experience shopping there much easy. Thank you Mr Hanson
Ben Jones made it such a great experience!! So quick and easy! He’s knowledgable about the products and we love the couch we got!
Ben Jones Was great and we were in and out in minutes
Great service, Ben is was super helpful and informative!
Ben Jones was an absolute pleasure to work with.
Great experience, they also do price match! Troy was very helpful and friendly.
Troy was a HUGE help, she was helpful and not pushy. We found a perfect fit for us that was in store. I was able to opt for pickup and their warranty is refundable if not used in 5 years for credit. Very happy with my whole experience would highly recommend.
Chad was great help, everyone was great and treated you with respect!
Very helpful
We had a great experience. Ben our salesperson went above and beyond to help
Carl was an amazing salesman!! Definitely will be back again!!
Salesperson Ben Jones took his time working with me and helping find 3 different LR sets that I liked and would suit my budget. He worked up sales prices on all 3 and also gave me all the dimensions to be sure they'd work in my house. Didn't complain or try to push when I said I had to go home and think about what I wanted. I called and told him what I was interested in a week later and went in to make the purchase. He made the entire experience not only pleasant but fun.
Chad was very helpful and patient!
Chad Hanson was a great help!
Great customer service and assistance with selecting furniture pieces. Highly recommend!!
Second time working with Ashley VA Beach. Always easy and a pleasure.
10/10 Ben Nicki & Sharon!!! WOW JUST WOW!!!!!! Came in not expecting to walk out the door with anything on the same day but with their help and AMAZING customer service we were able to get an AMAZING deal and get our brand new sectional and rug just in time for our move. Thank you a million times over!!!!!!
Ben nicki and Sharron were so awesome they went over everything we needed to go over when buying our brand new couch! They were amazing and even went above and beyond for us thank you!
Ben was great! And when it was time to check out Nicki was amazing
Chad Hanson was very helpful. He spent time showing us options for a sectional sofa and a mattress. We were able to purchase both and were very pleased with the service Chad provided..
Aundra was extremely helpful and patient with us as we are very indecisive during our process. Great experience overall and would definitely recommend.
Worked with Ben to find our new couch, he was very polite. We were allowed to pick out the couch on our own and he helped answer our questions and get the process completed very quickly.
Ben is the 💣 Going into 2024 with a beautiful new couch! ❤️
Described to Ben what we were looking for. He took my straight to the sectional that matched our description. No upscale, no bait and switch, no high pressure. He explained the options available for the sectional. We made our decision to purchase… Batta boom, batta bing. Signed for the sofa, set-up delivery and we were on happy way home. Overall very pleasant buying experience from Ashley Furniture.
When we walked in, Amaya greeted us immediately. She was friendly and funny without being “sales-y” at all. I really enjoyed shopping with her and she helped us find the perfect living room set and configuration. Amaya was very transparent with pricing and informative about the warranty and delivery.
Ben(sales) and Rosa(credit desk) both helped my family get new furniture for our home!
Our associate Chad Hanson was wonderful, very helpful and kind he was patient and willing to work with us. Also Rosa was amazing she even gave my pregnant wife a donut! This store and its employee’s are wonderful!
Vote for CHAD ! we love Chad
Troy helped us pick out a recliner for my husband today and she was so fantastic! So helpful and kind, usually furniture buying is a headache but she couldn’t have made this experience any easier. We highly recommend asking for her when you come in to shop!
Great experience with Ben. Gave me the information I needed about the store let me browse and do my own thing. When I needed questions answered he was right there. Great guy, will request him next time I make a purchase!
Chad Hanson was incredibly helpful, patient, kind, informative & was even sweet enough to purchase my husband a cherry coke when he was meltdown mode. GO SEE CHAD!
Chad H was amazing He had us sold with a cherry coke which turned into 3 bedrooms full of furniture.
Amaya was the best. She was helpful and informative. As a plus, she was sweet with our 2 year old who came along for the mattress searching.
Amaya was very helpful!
Ben Jones was very helpful and friendly. He was available for questions but didn’t hover, which we greatly appreciated
Dee Thomas was super helpful in assisting us with our new couch purchase!
Chad was my sale person, he was great.
Looking for several rooms of furniture. Was created by Andre after a minute in the store which was nice to let us breathe first when we entered. He was helpful and knowledgeable on all of the products we inquired about. He did not hover or push us but let us browse at our own pace. Highly recommend.
Chad did an excellent job of showing us what we needed according to our specifications.
Ms. Dee was very knowledgeable about the product and very helpful with assisting our family in finding some furniture!
I love love love the service, staff and furniture selection at Ashley Furniture in Virginia Beach. Dee Thomas helped me outfit my bedroom and her expertise and knowledge made my experience a full 5 stars. Thank you so much, Dee! I'll see you again soon.
Ben made the furniture buying process smooth and simple. He was helpful, knowledgeable and made sure I was taken care of by the end of it all.
Chad was great! Chantelle was also amazing! Thank you!
Chad in VB was very helpful to give us the best deal as well as help us determine what I was looking for in longevity in our furniture.
Mr. Chad Hanson was extremely helpful and was eager to answer questions. He facilitated us with every possible offer and discount. We are very grateful for his help. Mr. Hanson was inviting, friendly, and down to earth. I would definitely recommend him. The next time I come in, I’ll be looking for him! The store was very clean and bright. The employees were very friendly.
Salesperson Carl was very helpful in getting this purchase taken care of & the ladies for the checkout were very nice & helpful with my questions.
Ben, our salesman, went above and beyond the call of duty, helping me order the right sectional, using the Internet and multiple phone calls. When other people thought we had the wrong format, he was steadfast in knowing we had the right pieces. In the end, he was right, and I am a very thankful and satisfied customer!
I’ve been a customer of Ashley’s Furniture for over 10 years and every time my experience gets better and better. I walked into the store today in hopes of finding a lounge set for my Diva Room. Chad was my sales rep. and within minutes, he found the perfect set that compliments my space, including a cocktail table and a rug. The process was easy, simple, and extremely fast. The best part is that I received 50% off my entire purchase. Thanks Ashley’s.
Suzette Smith was very helpful , knowledgeable and friendly. Would recommend friends and family to stop by Ashley Furniture store on Virginia Beach Blvd and ask for her assistance.
Chad was wonderful in helping me order the couch I was looking for- he made the experience quick and pain free!!
Chad was wonderful. He was pleasant and very knowledgeable.
Ben was very helpful
Ben Jones is awesome! Very polite, happy and helpful!
Suzette was very kind and helpful in assisting me with my purchases.
Amaya was patient and answered all of our questions. When we were ready to purchase she met us at the store on her day off. Fantastic customer service!
Mr. Chad was awesome and professional. Thank you for your service. I will be back.
Chad Hanson did an amazing job explaining all of the furniture items we inquired about. 5 stars across the board!
Chad Hanson was very knowledgeable about the products in the store and was very patient with throughout the shopping process.
Chad did a great job helping us! We appreciate the great deal he got for us!!
Ben Jones was patient with us and was helpful with finding the right furniture we wanted.
Chris Hanson has made our experience super pleasant and simple. He was very professional and understanding. 10/10 would recommend you ask for him while visiting this store.
Chad Hanson was great, perfect customer service.
Was very knowledgeable and professional. Chad Hanson was our salesman.
Chad was incredibly helpful! He went above and beyond to make sure we were able to get a sectional that worked for our family. Excellent service!
Wes Woodall was extremely helpful and patient. He was also quick to respond to questions when I was not in the store and did not get frustrated when I was indecisive.
Aundra Young was phenomenal! He was helpful, knowledgable, and friendly.
Had a great experience with Ashley furniture and salesman Chad Hanson was super nice and helpful!
Chad Hanson was very knowledgeable with everything that we had questions about from furniture to bed to couches. All around fantastic experience will be returning for future purchases.
Chad Hanson was super helpful & patient with all my questions & concerns. Thank you Chad!
Chad Hanson was very knowledgeable and super friendly if you go in ask for him!!
Suzette Smith was great at helping us find our furniture for our 1st home. She was very patient with me even with my indecisive.
Chad Hanson was super helpful and knowledgeable
Chad Hanson was excellent and was very accommodating.
Ben was awesome and made sure we got everything we needed! He had patience when my husband couldn't decide what he wanted!
Chad was nice.
Chad excellent with helping
Ben took great care of us explaining our options when buying our mattress and bed. He walked us thru the different features of the mattresses and then gave us time to make our selections. Thank you for a great experience.
Amazing service. Ben found our perfect couch and configuration within 2 minutes of walking in. He deserves more than 5 stars!
Aundra Young was fantastic! He spent time and answered all of our questions and helped us find the perfect furniture.
Chad was amazing!! It was a pleasure being serviced by such a competent salesman
Suzette was great to work with. Nice, professional, and made the process easy. Would recommend!
Chad Hanson, provided exceptional service to my family and me. He listened to all our concerns and came up with great recommendations. He was very patient with all my questions and helped me out greatly.
We had the pleasure of meeting with Suzette finding our sectional. She was wonderful great and attentive all over great! Her knowledge of everything was perfect!
Lee has been extremely helpful.
Chad Hanson was the best! There was nothing he didn't know about bedding! Thank you
Chad Hanson was super informational to walk us and work with us to get the best pricing with the product we loved. When you walk in ask for Chad
Ben was awesome, this was our second time working with him. We got in and out within an hour with a furniture set that is planned to be delivered soon. On the second time through we got a couch and recliner. Thanks again Ashley Furniture!
Came in needing new bedroom furniture, Ben greeted us and was able to get us in and out! Will return if needed!
My grandmother and I went in today to find some lamps. Chad was an excellent rep from the beginning to the end 😊
Since we opened the door everyone close to the door greeted us with a smiles and information right away !! Our salesman “Chad Hanson” was awesome and very patient (we had a one year old baby) he helped us with all of our questions and we bought a beautiful sectional and an ottoman!!! Would definitely recommend !!
Chad Hanson was great! Very informative and patient! And he called me back in a timely fashion!
Chad Hanson was patient, courteous and knowledgeable. It was a pleasure working with him on our purchase. Thanks, Mr. Hanson.
Chad Hanson was fabulous and helpful!
Chad took good care of us and showed us several options that would fit out layout
Chad Hanson took great care of us!
Chad Hanson did an amazing job helping me pick out a dining table ive seen online . We talk numbers and he did an amazing job . I had a great experience .
We enjoyed our experience shopping and found the right sectional couch Thank you, Chad Hanson, for all of your assistance!
Amaya was so patient and we had switched our parameters several Times! She did a great job
Chad Handson has been very exceptional, professional & has provided nothing but the best service. Thank you very much for helping me find furniture!.
Great experience at this location! Thank you Andre!
Aundra Young was extremely professional and knowledgeable in his products. If you want an associate to take your money this is the guy to do the job.😂
Demeca Thomas has such amazing customer experience, so welcoming and helpful on our couch choice!
Aundra Young .great experience with him .very friendly and kind..explanatory very well.on items
Chad was amazing , he definitely helped me figure out and understand what I was purchasing! I really appreciate it
Chad Hanson was such a great sales responsibility!! I highly recommend him! Chad is the man.
Amaya was so helpful with our selection without being pushy. I’ll be back for my next furniture purchase!!
Suzette was Great
Chad was amazing he was very informative and helped us find the perfect dinning room set!
This store is great addison was very helpful.
Ben was an amazing help select living room & bedroom furniture for my sons first apartment. I will come to him for his expertise & friendly customer service.
Ben was very helpful, did try and push the 3000$ mattress a little to hard
Came in to buy a new bedroom set. Chad greeted us at the door and was super nice and helped in every way. We had a lot of qualities we needed in this bed room set - had to be in stock and ready for pickup right then and needed to be a lower bed for my grandma, needed new mattress, needed mattress cover, the whole 9! He showed us any and all options and made shopping much easier!! Chad was a huge help! 10/10 recommend!!
Suzette is very nice she help me a lot
Suzette was awesome
Chad Hanson was extremely helpful and spent all the time we needed to make the right decision. He went above and beyond! Great asset to your team!
Chad Hanson was amazing and I will be back to Ashley to get a mattress. I can’t wait to purchase my bed from him along with the mattress
Wes Woodall was an absolute pleasure today. We came into the store with our son to shop for his first apartment. Wes was “Johnny on the spot” answering all of our questions and helping us pick the perfect couch!!
Chad Hanson did great
Suzette from Ashley’s was amazing she deserve a raise .
Chad was awesome! Very patient and friendly.
Suzette Smith was such a delight to work with. She was so patient & helped get the best deal. Highly recommend asking for her when you walk into the store.
Chad was great
Another Excellent Furniture store. My first time visiting. So spacious, so very clean with Beautiful Furniture. My sales Rep. - Ms. Mo- very professional and courteous. Answered all my questions and was patient- no rushing me the customer. I will share my very experience with relatives and friends.
Wes was so helpul and did such a great job helping me out to pick our dining room table. I am a little picky but he was so patient and extremely nice!
Chad was very helpful patient one of the best salesman that I have dealt with Thank you
Needed a chair, Michelle gave me plenty to choose from. Found the one I needed. An ottoman as well! Karl (the manager) adjusted the prices to meet my budget. Excellent, friendly experience!
Very helpful! Worked with us very well and helped with discounts and reduce price!
Chad Hanson was very helpful and friendly.
Chad was very knowledgeable and patient while I was being indecisive between 2 couches and helped me make an informed decision
Chad Harrison gave us exceptional customer service, and if we ever need additional furniture in the future, we will be certain to head back to Ashley to work with Chad again!
I recently purchased a sofa and received excellent service from AJ. He was very knowledgeable, responsive and friendly. Please ask for him on your visit to the store.
Chad Hanson was very helpful and not pushy, which was wonderful.
Chantel was great..Truly helped with me deciding on my purchase
Salesman was great!
Chad was very helpful.
Chad Hansen was very helpful.
The gentleman, Aundra, was absolutely amazing. He was helpful without being pushy, knowledgeable, and had a great sense of humor; he made it feel like you were talking to a friend instead of being talked at by a salesperson.
I recently purchased furniture from Ashley Furniture Store (Virginia Beach Blvd. location) and had a great experience. Ben Jones was the sales rep I worked with. He was friendly, knowledgeable, and helpful in assisting me with finding the right piece for my home. The store had a wide variety of furniture options to choose from, and I was pleased with the quality and durability of the items I purchased. Overall, I am highly satisfied with my experience at Ashley Furniture Store. The combination of excellent customer service and quality products makes them a top choice for furniture shopping. I would highly recommend them to anyone in need of stylish and reliable furniture for their home. Also, if you are a service member/military, delivery is free.
Chad was awesome. He greeted us and helped us find the right couch for our needs.
Chad was very friendly and he showed me everything I wanted to see
Thank you, Ashley for my kitchen chairs.
Carl is da man! Really helpful and courteous! Great experience and we were out the door with our sectional purchase!
Aundra Young was great!
Professional sales professionals
Chad Hanson is a very professional person and very helpful
Great customer service from Ben. I will be back and thank you for your help.
What a delightful experience to meet and work with Addison this evening❣️ In his favor Ashley has good quality furniture, timeless styles, in stock, at super competitive prices💖 Addison was 0% pressure and 110% customer service❣️ He is professional, knowledgeable, and pleasant to work with. I'm looking forward to future purchases with this excellent team, from the sales manager to the office staff❣️ Ask for Addison when you stop in💖
Right when I came the door I was greeted and well taken care of. GREAT service 👏
Great selection and customer service. Chantel was helpful but not pushy.
Wes was awesome and did his due diligence to make sure I got the best price. Very happy with his service.
Mr. Chad Hanson is very professional and accommodating.
Amiya was wonderful! So helpful and made the process easy. Thank you!
Walked into Ashley Furniture Store. Simply browsing and was met by the most pleasant,professional smiling sales rep. Walked out with a living room and dinning room set. Chantel keep up the awesome customer service. Ben is one of the managers was extremely pleasant and helpful. It was a pleasure shopping at Ashley.
Quick, easy, and professional, Chad helped us with everything.
Ben was amazing!!! GREAT experience Glad we came in
Suzette was very helpful.
We had Suzette help us purchase our new sectional a she was amazing!! She was leaving work and turned around to help us and we are so grateful because she was truly a pleasure to work with.
Ben was Great! He’s a wonderful salesman! Not pushy at all and didn’t hover. Knowledge on every question we had!
Chad Hanson is great! He answered all our questions and was very patient with us and gave us time to browse the store and was not overbearing salesperson. Will recommend!
Amaya was great. She was able to find exactly what we wanted. Great energy and knew her stuff. Highly recommend Ashley at 5144 Virginia Beach Blvd, Virginia Beach, VA 23462
Ben Jones did a fantastic job. Highly recommend.
Great in-store experience, pleasant sales associate.
My sales person Ben Jones was very helpful and knowledgeable. All my questions were answered. I would recommend Ben to my friends and family if they are looking to buy furniture.
I worked with Destiny, Ben and Nikki and they were incredible! Walked back and forth with me and helped me out together my dream living room- go see her!!
Chad Hanson was very helpful and help me find everything that I was looking for.
Helpful through all my decision making and showing me a variety of choices
Suzzette helped me with a beautiful sofa set and figuring out which financing is best for me.
Unbelievably helpful!
I had a great experience! Carl helped me find the best couch within budget! Would highly recommend Carl with a “C” also Karl with a “K” was amazing as well!
Sandra was great to work with. Very friendly and helpful in decision making.
Sandra was SO HELPFUL and so friendly. We cant wait to get our new couch!!!! Thank you for helping us
Thank you so much! Chad H. was very helpful and took me the purchase of my new furniture easily.
Chad Hanson provided great customer service.
Thank you Sandra!!!!!!!!!!
Great help very happy with sales person Chad Hanson
My husband and I had such a fantastic and enjoyable experience purchasing from Channey. She made us feel like family, and the entire process was relaxing and without any pressure. This is our second time purchasing from Ashley, and both times have been exceptional. The merchandise is of high quality and is beautiful. We look forward to coming back and will ask for Channey. Shout out to Ms. Tanya who made the financing seamless. Thanks again!
Channey and Wes were very helpful and took care of us right away••• thank you!
Chad Hanson is a dream to work with!
Great customer service, I had a great experience shopping in the store.
Amaya at the Ashley's Virginia Beach location provided us with great and professional service. She allowed us the time to look around without being pushy yet remained attentive. Great experience 👍 👌
Good job Janiqua!
Sandra was amazing and so helpful! I appreciate her patience in getting me the right pieces.
Sales professionals were outstanding, give you the space to look around and very informative and helpful.
Chad Hanson, provide superb customer service
My experience at this store was phenomenal, from the greeting upon entering the store to their selection. Sandra was very welcoming with great personality and very helpful with meeting my needs. I was shopping for my interior design clients and contractors. I look forward to sending them your way! Thanks again Sandra
Aundra was an excellent salesperson, very knowledgeable about the product and he explained the options very well.
Chad Hanson was absolutely 5 stars! From start to finish he made was top notch. He asked me open ended questions upon arrival to figure out my style and then brought me directly over to the furniture set that I ended up purchasing! I’m so excited for the items to come in. Thanks Ashley Furniture and Chad for an easy, enjoyable experience! -Julie
MR Wes was awesome
Amaya was great! She helped us buy an awesome couch
Mojan "Mo" helped us pick our the perfect set for us. She also kept us updated on the prices with the sales going on. We felt like we're truly taken care of.
Mo is super pleasant and helpful. We had some ideas of what we wanted and she was able to help us by providing options based on what we described to her about our home and specifically living room space. We also were kind of on a time crunch. She helped us in picking out great living room furniture for our new home and also ensured we got the best deal possible on our pieces. We are beyond appreciative of her time, patience with our questions and providing her expertise. She made shopping for furniture easy and we are happy about our furniture purchase! Thank you so much Mo! :)
Awesome service! Sim was amazing, helpful and took his time we me! Outstanding business
We were looking for a couch ,Chad Hanson helped us find just what we wanted, very friendly and knowledgeable, definitely will be back !
Ayama was great. She had a lot of patience with me 😊. She was very interested in my wants and concerns in my search for the perfect sofa.
Our awesome salesman Chad Hanson did a fantastic job explaining everything to us. He made our sale such a pleasure and even found a cheaper price for us.
Suzette was very friendly and helpful with our search for new living room furniture. Thank you!!! 😊
I would like to compliment Chad Hanson - for having patiently and pleasantly taken the time to educate my wife and me on the type of mattress that would help us the most for our individual needs. Chad’s demonstrated expert knowledge of the products being sold at the store, his temperament, and engaging personality have won us over as potential recurring purchasers of Ashley furniture in the future. Kudos to Chad Hanson!
Our sales representative was Amaya, and she was awesome! She was very patient, answered all of my questions, and overall a great help in our new purchase! If I have any other furniture needs, I know what store I will be returning to!
Chad Hanson did a great job!
Great service ! Really worked with us! Loved it!
Suzette was wonderful to work with! Easy and professional
Ben sold me a 9 set table he’s great at customer service. Ask for him
Amaya was so helpful the entire process, thank you so much!!
My husband and I had a wonderful experience at Ashley Furniture! Suzette was so helpful and kind. We found a great bed for a great price! We’ll definitely be back.
Upon entering the store, I was greeted warmly by Wes and served promptly. I generally dislike coming to furniture stores; however, I had a very positive experience and will certainly come back.
Awful experience. Purchased multiple items including a couch and an accent chair. The fabric was cheap and pilled within weeks of my purchase. When I reached out to my sales rep I was put off multiple times and told that my issue would be taken to management. Now I’m stuck with this furniture and no resolution because of course the warranty doesn’t cover pilled fabric. I feel like I was swindled. And this is after purchasing thousands of dollars worth of furniture. Even our tv console had to be repaired by my husband within two weeks of receiving it. Again, my sales rep and the store manager were non responsive and kept pushing me off. When I called customer service I was told there was nothing I could do. Great.
Chad Hanson at the Virginia Beach Blvd store is the man to see: he knows everything about furniture, and he guided us to the perfect sofa for us. Highly recommend!
Suzette was so helpful and patient.
Excellent and professional all the way
Friendly staff, knowledgeable employees and decent turnaround times on furniture selection. 👌
Suzette was very helpful! I had no idea at first what I was looking for but she helped me find the ideal bed set for me. Friendly and had my best interests in mind while shopping!
Chad Hanson helped us finding the perfect coffee table. He was very kind, explained us everything and took time for us. It was our second shopping at Ashley’s. For sure we will come back.
Chad helped us a today with great customer service! I recommend him to all customers!
Went window shop and bought a couch....they got me good
Wes Woodall was very helpful with our selection and patient with our requests!
Ben and tamia are the best!!!
We were greeted by Chantel, who directed us to the sofa shape we desired. She allowed us a moment to roam and not feel pressured. We found a sofa and completed the sale the next day with ease and satisfaction.
Amaya was so nice and helpful! She showed us a bunch of options and responded very quickly when we texted her with questions. The workers here are very friendly and accommodating and made us feel very welcome!
Mo was very helpful.
Mojgan "Mo" was very helpful. She let us look on our own, and when we found what we wanted helped us get the best price!
I bought a table and sofa chair from here. I tried to file a claim due to damage on the table. I got the run around even though I bought the warranty. Then the store gave me an email to send the info to. I sent the info and never got a response. When I called to follow up they said they don't have my claim number. That I would have to file again through email. This is ridiculous....they said they are going to contact me. We shall see, they didn't ask for contact info. So I guess try again for the claim on Monday.they never retur phone call or nothing if you buy from here never put the guarantee they lairs
I had the pleasure of working with Mo. She was excellent and able to answer all of my questions. She worked with me on financing and had the knowledge to get the best deal that worked within my budget. Thank you
More and Cassandra were great! Helped us get out dream living room!! Thanks ladies!
Awesome
Ben Jones was extremely helpful and patient without being pushy or rushed. Will definitely go back
Ben was AMAZING!!! He went above and beyond to help us find exactly what we were looking for! We will be back!
Ben was super helpful in getting my wife, new baby and myself in our new couch and dinning table
Wes was awesome, personable and very knowledgeable and efficient. Appreciate the help
Wes was very helpful and kind, highly recommended to work with again if we are looking for furniture again!
Mojan is the best in sales she allows you to have time to make decisions rather than hovering around the entire time your in the store
Great customer service Mojan
A huge thank you to AJ! We came and in and he didn’t stalk us the whole time. He just let us walk around and look around at our own pace and then immediately helped us out when we made a decision. Nikki was also wonderful when we had to deal with the financial side of things. Overall, great experience.
Aundra Is the best..professional, friendly and knowledgeable, great experience.
Well… the store was great…BUT … we had a very inferior item that should never have been delivered in the severely damaged condition it was in! It had been “ repaired” prior to its being sent out to us… I’ll be glad to share pictures! Now as far as the store…Addison was patient knowledgeable and did good deals for us old ladies. Office staff were very helpful too! And the wrong piece was delivered today but Aundra went above and beyond to get us set up to have the correct piece delivered and at the same price! We LOVE all the Ashley folks!!!
Chad Hanson was very helpful . He helped us find options and found us a wonderful deal.
Excellent experience! We worked with Chad Hanson at the Virginia Beach store. He was extremely kind, patient, professional, and especially knowledgeable in all things furniture. He greatly helped our family in the decision making process to furnish our home. I would highly recommend Ashley Furniture and especially working with Chad.
Everyone was beyond awesome. We were greeted right away but, not to the point of anyone being over bearing while we were shopping. Troy Lachut helped us and made the process super easy for us being first time furniture buyers! They had an awesome sale going on for Labor Day but, what I was looking for we found cheaper on the website and they price matched for us! Needless to say we will be returning if we need anything else in the near future and will be asking for Troy again! Thank you all once again.
We had an amazing experience and Wes Woodall took the time to answer every question we had. Highly recommend looking him up when you come in.
Ben and Amanda very fantastic. Both extremely knowledgeable about their products.
Great Labor Day sale! Suzette was so helpful and patient.
Superb Service!!! Customer service was Amazing!!!
Suzette was wonderful! She found us the perfect chair for our home.
Suzette nailed our every wish! She listened and found us just what we needed. Best furniture shopping experience ever.
Ben was very helpful in listening to my needs and wants and finding the perfect living room set.
Karl and Amaya were wonderful to work with. A very pleasurable experience.
Drew was very helpful and made the purchase super easy.
Ben Jones was really great to work with, very kind, informed, and low pressure. Would recommend working with him.
Drew was very patient and helpful and the Labor Day deals were fantastic.
Our sales rep, Ben, was very professional, courteous and helpful. It was a pleasant buying experience. We would highly recommend.
Amazing
Wes Woodall is a superb salesman. He's the the one you want to talk to. Knowledgeable and quick
They were extremely helpful with original purchase and helped walk me through the return policy when my couch wouldn’t fit. So grateful for all the assistance from the whole team.
Drew was awesome and was a great help. Left with a new bed and a new couch! Thank you!
Drew was our salesman. He did a great job helping us find the perfect couch.
Chad was very patient and kind with us, while we made our decision. He was very knowledgeable. We were disappointed to find out we couldn’t write a check for our delivery and to pay with a credit card added a processing fee. Also we got financing for 24 months only to see a commercial the next day for 60 months. We are on a fixed income. Thanks Chad for your time and help
Miss Troy was awesome and helped us find exactly what we were looking for.
Great experience with Ben Jones at the Virgina Beach Blvd. location. Made sure all my requests and inquiries were met and was even able work out a great financing plan!
Chad was so nice very helpful !!!
Chad was amazing. He took care of my daughter and made sure she got the best price.
Chad helped me out so much! Thank you! Got exactly what I was looking for with his help
Our sales representative Mr. Wes is awesome. Great service!
We appreciated the attention to details that Chad gave us and grateful we could find the sofa and kitchen table we wanted.
Chad was the best !
Great experience ! Chad was wonderful and patient and not pushy!
AJ was the best sales associate very helpful and worked with us through everything from finding the perfect pieces to getting the perfect price I would highly recently visiting this Ashley and asking for AJ
Great service! Friendly and helpful! Super sales!
Chad was very patient. He took his time helping us find something in stock that we liked and could be delivered the next day.
We got what we needed and the service agents were great
I had an amazing experience with my sales professional Chad Hanson. He was very knowledgeable, kind and patient through every step of the process. Thank you so much for making this a very enjoyable buying experience!
Chad Hanson did an amazing job explaining and very knowledgeable answered all questions me and my husband
We purchased a sectional and ottoman from Ashley in 2019, with a 5 year warranty. We have two seats that have fallen in, from normal wear and tear, and they immediately denied our claim. At first, they tried to tell us our warranty was only good for 1 year. We had to send in proof, pictures of our warranty brochure, to prove we indeed have a 5 year warranty. Apparently, the coverage/warranty company has changed, since we originally purchased our furniture, so things were confusing. They called and said it would cost us $69 for an "inspection", and then we'd have to pay for labor and whatever else; they said it could be upwards of $400 or more to fix our poor quality Ashley Furniture. That is insane, as it should be totally covered by the warranty we purchased. I couldn't be more disgusted, their warranty coverage is a SCAM! And of course, they refused to reimburse our purchase of the warranty; they said we can ask for store credit, once our 5 years are up! We will not be buying anything from them again.
It’s Taking 2 months for delivery my purchase, don’t meet the delivery time agreed.
Our shopping experience at Ashley Furniture was truly elevated by the exceptional service provided by Drew, the sales associate. As we embarked on our quest for the perfect couch and dining table, Drew's professionalism and approach stood out. He seamlessly balanced attentive assistance with a refreshing lack of pushiness that is often encountered with salespeople. Drew took the time to truly understand our needs and preferences, ensuring that we were presented with options that aligned perfectly. What truly set Drew apart was his sincere dedication to our satisfaction. Not once did he attempt to steer us towards pricier choices or unnecessary add-ons. His focus was on helping us find furniture that genuinely fit our style and requirements. This customer-centric approach was not only refreshing but also a testament to his commitment to providing top-notch service. In a world where sales interactions can often be characterized by aggressive upselling, Drew's demeanor was a breath of fresh air. He embodies the essence of a true professional who understands that building trust and rapport is paramount.
Mrs De stenson is the greatest rep with knowledge of product and helped me and my wife decide on some great patio furniture and very knowledgeable.
Chad was so great at explaining everything to us and making sure we were satisfied! Very satisfied with our purchase.
Dee was amazing with helping me get furniture for my new place. I came in having an idea of what I wanted and she made the whole process so simple and easy. Working with her made the experience so much fun. Ashley Furniture is so lucky to have someone like her. Nik was also super fun as well. :)
Chad Hanson was so helpful and very informative. He helped me find the perfect couch for our new home. Highly recommend!
Ben is perfect in every way!!! Thank you for helping us
Drew was amazing! Had us ready to buy the whole store, but we had a budget to stick to. Can't wait to shop with him again.
Had a wonderful experience with Chad in sales and Nikki in the business office. Purchased a tempur pedic and an adjustable base.
Chad was great!
Chad Hanson got us everything we needed. Will probably come back and get another.
Chad was great! Super helpful and matched the online price to find a helpful deal for students!
Chad Hanson was very informational and helpful. He was able to answer all my questions
We walked in with a very specific thing we wanted. We told Wes what that was and he walked us right to it. Fit our parameters exactly. Great guy and company to work with.
Ben Jones was so helpful and kind and patient definitely will be back!
Troy was fantastic! She was so kind and helpful and truly wanted to help us find furniture we love. The manager Nik was also very helpful, we had a great experience at this location.
Chad Hanson was awesome !!!!!! He made the process seamless and explained all of the options. 10/10
Wes was extremely awesome helping me purchase my dream couch:) 10/10 would recommend
came here looking for a specific piece of furniture and the salesman, Chad, helped me a lot! I told him exactly what i was searching for and he guided me through the entire experience. Ended up finalizing and buying my love seat off the spot! Love Mr Chad purrr
Ben was amazing patient knowledgeable and really nice
My fiancé and I came in looking for living room furniture. We were immediately greeted by Wes Woodall. He was very pleasant and helpful through out the entire process.
Thanks Chad your the best!
I am so pleased with my experience with Ashley Furniture. Our salesperson was Mo and she was so helpful and patient. When we got our furniture home it just did not work in our room. We went back and Mo worked with us to find the right fit. Nik the manager made the exchange process easy and worry free. Customer service was excellent. We will be back for future purchases.
Chad was extremely helpful. It was a no pressure great experience.
Ben Jones was amazing helping us make our house into a home. Will come back again for repeat business!
Ben was super helpful working with us as we tested mattress and went back and forth between furniture very personable. We will be going back to get the rest of our furniture
Chad went above and beyond for us. Calculated multiple payments for us on multiple different living rooms sets.
Wes was wonderful throughout our search, and ultimately purchase, of a modular couch and new mattress. He was extremely knowledgeable and answered all of our questions. The cherry on top was that all of our items were in stock and delivery was scheduled for next week!
Mo is great! Answered all my questions and we got exactly what we wanted
Mr.Ben was excellent at what he does he surely sold me very polite gentle man
AWESOME Exprience ‼️ Cory was professional and very helpful!
Chad was a great help with picking out our furniture and find what was right for our house! Very friendly and informative!
Came to look for a new couch, great selection made it easy to find exactly what we wanted. Drew was awesome, made the sale effortless and after a few discounts we were in and out in almost no time. Couldn’t have been easier.
Drew Griffin is the most bestest ever. He spent then entire day with me, helping me to pick out furniture to fill a new home. Graciously helped me through comparing products and changing my mind. He's an awesome salesperson and very kind and helpful!!
Aundra was very known and was not pushy. He gave us time to look and provided information when needed.
Demeca was very professional and helpful.
Wes was amazing! So knowledgeable about different styles and knew the store inside and out!
Demeca was great! Please go see her for all of your furniture needs!!
Enjoyed my salesperson. Excellent personal and experience.
We had an amazing experience buying our couches! We needed something pet and kid friendly and AJ helped us find the perfect ones for our needs! He was super friendly and made our entire experience enjoyable! We will be back to do more business with him in the future. Thank you AJ!
AJ Was so helpful helping us find all of our furniture and making sure we got the best price.
Wes Woodall was very helpful and professional!
Chad was great! Patient and attentive.
Troy was awesome and well knowledgeable we enjoyed our Ashley experience
Demeca was the best. Very funny and informative. Come see her today!!!
We had a great experience at Ashley. We weren’t exactly sure what we were wanting when we arrived but fell in love with a couch. Wes greeted us at the door and then allowed us our space to look around. He wasn’t overbearing but quickly available when we had a question. We came back the next day for purchasing and Wes again was personable and extremely helpful. Thank you Ashley for the great experience.
We needed a mattress for our new place and Suzette really stepped up and helped us out! She made great recommendations based on our comfort preferences and checked the warehouse for same-day availability. So THANK YOU Suzette for making sure we didn’t have to sleep on the floor. We will definitely be back!
Chad was very helpful and knowledgeable in helping us pick out furniture!
Wes was extremely helpful and patient!
Amelia was awesome. I would recommend her to anybody who walks in. 10/10 service from her.
I had a great experience at Ashley. Chad was very knowledgeable and answered any questions I had and was patient when I made my decision. I would recommend a visit to Ashley.
My daughter and I went into Ashley Furniture store to look at some bedroom items. We were greeted at the front door by a customer service representative who than called for the sales rep Mo to come help us. All the customer service reps were very professional and knowledgeable. Our assigned rep, Mo was so sweet . We bought several pieces. I will definitely be returning to purchase a few more items.
Suzette was amazing and friendly and helped us pick out furniture for an entire house. What felt like an overwhelming task was fun and we will return again for any additional needs
Super helpful. Drew Griffon was the salesperson that helped us. We came in looking for a couch and a mattress and he made sure to show us all our options. He was very knowledgeable 10/10 recommend if you’re on the hunt for new furniture!
Had a great experience shopping for furniture at Ashley Home Store. Our sales associate, Chad Hanson, was super helpful and very knowledgeable about everything we were looking at. We weren’t exactly sure what we were looking for and browsed freely through the showroom with no pressure whatsoever. Highly recommend if you’re looking for furniture to stop in and ask for Chad!
Ben helped us, he was very helpful!
Amelia was so helpful and made our experience so easy.
Excellent service
My husband and I went to many different furniture shops today and decided to stop by Ashley’s. When we walked in we were greeted by Drew Griffins and he is amazing, I highly recommend requesting him upon entering. He was very knowledgeable and has great energy. He assisted us in finding the furniture that best fit our needs for the best price available. This furniture store has some great options, I recommend anyone to stop by this location.
We came in looking for a new couch and Troy made it a very easy process and even helped us match a very nice coffee table and end tables to go with it. We will definitely be back for our future furniture needs! I recommend finding Troy, she will make the process very painless
We had a very nice experience at Ashley's. Nik was very nice and helpful.
Drew was amazing! Such a pleasure to work with!
Working with Amelia has been nothing but great. Very helpful and knowledgeable about everything from furniture to the protection plans. 10 out of 10. Work with her!
Drew was awesome! Thanks for helping me get a my first couch!
Mo was very enjoyable to work with. She was very knowledgeable about the inventory and a genuinely kind person. We enjoyed our time in this store and are very happy with our purchases.
Wes was very helpful! He allowed us to take our time with our purchase decisions and wasn't pushy. It made all the difference and was instrumental in our decision to return.
Chad Hanson is a very knowledgeable and passionate salesperson. He answered all of our questions, and was patiently waiting for us to make our decision. He never tried to push us, instead, provided as much information as possible to help us to make our decision. We had a very good purchasing experience with him in the store.
Thanks Amelia for all your help yet again! Great service.
Amelia was very helpful and patient as she helped me look at over 10 sofas…
Just had an amazing purchase experience with Ben at Virginia Beach location. He was very knowledgeable and helpful. Lenaya was very friendly and professional. Great customer service. I will definitely return for any of my future needs.
Chad Hanson was very helpful for us!
Great Customer Service, really made sure we got the best deal possible!
Keith Byrd was amazing!! So friendly and helpful. So great to have such wonderful customer service! Great experience overall. Go see Keith!
Kristie was a great sales person
Excellent service
Chantel was great! She helped me find what I was looking for and got me set up quick.
Troy LaChhut was amazing. Great experience, never felt rushed
chad was great! very nice and knowledgeable
Chad Hanson was amazing at helping us find the perfect couch for our new apt.
Dustin was awesome!
Kristie, did a great job on helping us. She was very patient with us. She went out of her way to help us. Thank you
Amelia was great! She was very knowledgeable and helpful to find us a great deal! We bought a beautiful couch for an amazing price!
Didn’t purchase today, but will be very soon! Amelia was absolutely wonderful and insightful. Showed us all of our options and informed us on everything. Highly recommend!
Great experience. Amelia was a pleasure to work with on my furniture purchase.
Chad was a big help. Thank you.
Chad was very helpful and kind
My husband and I went shopping for a recliner this afternoon and we found just what we were looking for thanks to our salesman, Wes. Wes was very kind and considerate of our time and space, and directed us to all available options! Ashley has a great selection with great prices! We are super thankful! Thanks again, Wes!
Me. Ben Jones was so helpful and we had a smooth process getting the perfect dining room table!! Thank you :))
BEWARE OF ASHLEY!! STAY AWAY!!!!!!! This place is an absolute nightmare!! I ordered a living room set and a couple bedroom sets. They deliver the wrong couch 2 times and had me wait over 7 months for my bedrooms. When I tried to cancel they wanted to charge me 20% for a restocking fee on items that were never sent. The management is so disorganized they couldn’t find our order for over 45 minutes.
The whole experience was awesome! Drew Griffin made it very easy to pick out multiple pieces while answering all my questions. Ensured we got the best price and helped set up delivery. He communicated and kept me informed throughout the entire process and checked on my satisfaction after delivery. I will definitely shop with Drew again. The furniture is top notch as well received many compliments on it.
Nice furniture, helpful and friendly staff.
Ben was an awesome sales associate and got us the best deal possible!
Ben J. was an excellent sales associate. He was knowledgeable and informative, and he gave us plenty of time to try out different recliners at our own pace. Ashley’s has a great variety of furniture options with good prices. It’s definitely worth visiting!
Great and easy experience! Amelia found out what we were looking for, showed us all of our options in the store, and we found exactly what we were looking for!
Great deal and Amelia was extremely helpful!
Amazing customer service by Troy Lachut. She was very patient, respectful, professional and knowledgeable.
Go see Chad! He goes the extra mile!
Amelia was very helpful! We came in not sure what we wanted but she was patient and went over the different options. Even when we didn’t purchase the same day and came back she was helpful and made sure all our questions were answered! Will definitely work with her the next time we need furniture!
Chad Hanson gave us a wonderful experience if I could I would give him 10 stars
Mr. Chad was very helpful for our first time buying a couch. Thank you very much for all of the help
Drew was very attentive, he knew what he was talking about, definitely tried to work with in our price range. We are extremely happy with our purchase!
Chad Hanson was incredibly helpful, answered all of our questions and concerns. Would definitely come back again and work with him on future purchases.
Chad is the man! Super knowledgeable and helpful in the purchasing process!
Wes was wonderful in helping us find the perfect bedroom set! Great quality furniture and great service!
Chad Hanson was very patient with us as.firet time furniture buyers. He got us set up with our couch and new bed by taking advantage of a bed sale and memorial day sale at the same time! We saved a lot of money and loved the service that we were provided over the last 2 days we were deciding. We left very satisfied and very excited to fill our just purchased home. If you head to Ashley be sure to ask for Chad!
Had a great experience ! Chad Hartman was extremely knowledgable and went above and beyond to make sure we were satisfied. It made our first furniture buying experience great.
No was so great and helpful!!
Kristie was absolutely great! I came in knowing I wanted a sectional, but not exactly sure what kind. She asked all the right questions to point me in the right direction, but also gave me space to roam the store. She didn’t hound me or try to push me to buy something more expensive. She told me of all my financing options and protection coverages and allowed me to decide with no pressure. I left to visit other furniture stores to weigh my options, but I returned to Ashley Furniture because of such great service by Kristie!
We found some nice sectionals for a family room and media room. Chad was a great help for us.
Great experience with Ben and Kristy! I knew what I wanted and they help make it happen.
We had an excellent experience at Ashley. Ben helped us out and was available to answer all of our questions. He helped us make sure we got the best deal possible!
Great price, support, and selection. Corey Mills was very helpful.
Ben was so personable and so helpful in finding us a couch that we love with some great discounts! We’re thinking about buying some other pieces in the near future and will be back.
The gentleman (Dusty?) who helped me may not have been the best looking or even the second-best looking team member at the store, but he did know a lot about furniture. Attractive, well-made furniture at reasonable prices. I can't wait to see Dusty again for my family's furniture needs.
Mo was great with us, very patient who answered our questions and thoughtfully fulfilled our needs. Would highly recommend her
Mo was great. Got us a good deal and was super friendly
Wes was great. Very helpful and made us feel comfortable in purchasing the right couch for us. Walked us through every detail.
Mojgan was SUPER helpful and assisted us as soon as we walked through the door. She made the process very easy and explained everything really well. Would highly recommend her!
Ashley furniture has the best price for the quality. We have gone to every store in the va beach/Norfolk area to price match and Ashley is by far the best. They also allow financing and the process was super easy and quick. Chad Hanson was our sales rep and was very helpful! He assisted us in buying a sectional. He helped us make a decision to finalize our purchase and make the right decision for our family. This is our second purchase with Ashley and we will definitely come back.
We came in to replace our bed, and ended up with a new bed and an adjustable frame. Ben was very professional and knowledgeable! Recommend 💯
We received great service during our two visits here. Amelia was professional and very knowledgeable about the products we inquired about. She was flexible with our time, and accommodated us as needed. Highly recommend!
The sales person Wes Wiidall was very professional and nice and helpful
Addison Porterfield was AMAZING. He was very helpful and found us exactly what we wanted!
Amelia has impeccable customer service skills. She took the time to show us all that we needed/ wanted to see without making us feel as if we were a bother to her. She’s extremely personable and friendly. We’ve return several more times since meeting her . She’s now our forever go to Sales Associate at Ashley. Thanks Amelia for all of your help. It’s very much appreciated!! R, Mr. & Mrs McCall Regular Customers 4 Ever
Chad Hanson was awesome he helped us find the bed we’ve been looking for. His customer service was phenomenal.😁😁😁 thank you Chad Hanson you are the man!!!!
I am very unhappy with Ashley Furniture, I purchased some furniture in March 2023, and at the present May 18, I have not received my furniture. Once I spoke with a gentleman, he informed me it would be another month. Poor customer service I was never explained it would be 2 or more months before I received my merchandise. I was offered half of my delivery, keeping in mind that I can't pay half of a bill. Maybe Ashley doesn't want my business A Mr. Randy Bridgman did, in fact, contact me providing wow customer service. So, a special shout out to him. Acknowledging my purchase and the length of time I have been waiting. With that being said, let see how long before I receive my merchandise.
We have had an absolute amazing experience @ Ashley HomeStore Virginia Beach location. Wes Woodall was the man who assisted us and we really can’t say how much we appreciate him and the work he put in for us. We had a slight issue come up with some furniture we ordered and both he and Dustin made sure it was corrected above our expectations. Wes also spent a lot of time with us, answering our questions, finding out a variety of information, and taking measurements to ensure we got exactly what we were wanting. He was patient, kind and extremely understanding. We will be back here for all of our future furniture needs. PS: I should add we went to numerous furniture stores before coming here and this by far was our best experience. We are two people who get overwhelmed and anxious in sales settings and it was the most easy going experience we’ve ever had.
Very good service . The menager Dustin was so helpful with prices tried to give me good prices . The seller Jennica was so nice and happy to help me . I love the way how she did business with me 🥰. I got very good price for everything. Thank you Ashley Furniture
Troy was amazing and she was more than accommodating. We will certainly be back for future furniture needs.
We had a great experience with Miss Troy and would definitely recommend coming here and buying from her.
Amazing! Troy Lachut is the best! Sweet, personable service and a great, efficient process!
Chad Hanson was very professional with my order and insured I got the best price.
Ben was fantastic. Great experience
Amelia was so helpful and patient with us! We searched for days for a dining room table and she helped us find the perfect match for our family.
Chad is awesomeee!!!!!
Amelia was beyond awesome. Great smile, she is the reason and the Mrs even purchased any furniture. She is a rockstar. We will recommend
Me and my wife have been here twice and have had a wonderful experience working Mojan. She has gone above and beyond to make sure that we were satisfied with our purchase and experience choosing Ashley Furniture Homestore here in Virginia Beach. Thank you Mojan.
Drew was very helpful and gave us a good deal. I really like Ashley’s home furniture on Virginia Beach blvd.
Drew was very helpful and got us the best deal on my new dining room table!
The Virginia Beach Ashley store is fantastic. I've purchased many pieces, including a dining set, chairs and tables, and most recently a sofa & love seat. My go-to sales person is always Mojgan (Mo) who is always so helpful, knowledgeable, and works to get me the best price possible! Just ask for Mo at the front door! :-)
Worked with Suzette . Great experience!
Ben was very patient and took his time showing us the different peaces of furniture available in the store, we walked away happily with a dining room set, head board and end table.
Ben Jones was amazing helping pick out pieces for our updated staging project. He was super helpful friendly and accommodating to our requests. He went out of his way to locate pieces that would work perfectly in our space.
Amazing experience! Audrey and Dustin were great and very helpful!!!
Last year, when I was shopping for new furniture for my apartment, I was assisted by their salesperson, Mo. She helped me in the purchase of a bedroom set and mattress (for my son's room), living room furniture, and a bed and mattress for my room. Recently, she helped me purchase a chest for my room. Her customer service skills are second to none, making her my "go-to" sales representative at Ashley. Whenever I go to the store, I always ask her for by name. I have nothing but great things to say about Ashley Furniture based on my experience. They have salespeople who are dedicated to their customers and high-quality furniture that will stand the test of time. If I have friends looking for new furniture, I would highly recommend Ashley Furniture to them.
Drew was extremely kind and helpful throughout our entire purchase experience. I would highly recommend purchasing furniture here.
Addison Porterfield gave me excellent service while looking for my couch thanks
Chad Hanson helped us to figure out what’s the best mattress for our needs. I was nervous about spending so much money. After spending time with him and him sharing his vast knowledge out the product I am satisfied with the great care that he took with us.
Chad was the best!!! Very professional, and efficient. I'd ask for him when visiting the VB blvb location.
Drew Griffin was amazing ! My boyfriend and I couldn’t have ask for a better sales man. We came in looking for a new bedroom set including a perfect mattress. Drew knew exactly what he was talking about, had so much patience, very welcoming. Like I said we couldn’t have asked for a better sales man !
Drew Griffin is an Amazing help, if you’re going to Ashley Homestore ask for him !!
Chad was very informative and friendly during our visit. He was patient and gave great variety on products and services.
We had a great experience with Megan S.!
Cory and Ben were wonderful in taking care of all of my needs. Every question l asked they answered and not one time were they ever pushy salemen. Just decent guys!!! Thank you for the great service!
Drew helped us find the perfect couch! He was great, listened to what we truly needed and didn’t try to push us on anything we were uninterested in. We brought our children with us and of course they were running around like crazy thankfully he understood. Definitely recommend him to anyone looking to purchase new furniture we definitely will be back when we are ready to get new beds!
Ben Jones was great. Got me in and out with my new Mattress. Mrs Nikki was awesome too. We came in a 3rd time and worked with Ben Jones. He is so polite and very attentive to our needs.
Megan is amazing!!!!! Super terrific! If you go to Ashley Furniture, definitely ask for Megan!
It was awesome working with Megan Stiller. She answered all my questions and had excellent customer service. Thanks for making my shopping process smooth.
Megan Stiller was great. My fiancé and I enjoyed our experience.
Ben helped us out the first time we were here. He was a big help very knowledgeable about what we we’re getting. He also gave use an estimate and when we were ready to buy he remembered us and was a big help. Ten out of ten would deal with Ben again!
Drew was extremely knowledgeable and patient. He showed us every leather reclining sofa and explained its features. Made the whole experience as easy as possible
For our first couch Buying experience, it could not have gone any better. Great options, great customer service. Thank you Wes!
Amazing service, great personality, quick easy to explain, just overall wonderful
Great experience! Everyone was helpful especially Mo and her manager. They got me set!
Chad was very helpful and had all of the resources to answer all of our questions. Was very knowledgeable of the store and provided great alternatives that matched the styles we were looking for.
Our shopping experience with Chad was wonderful! 10/10 recommend working with him.
Addison is a great salesman. Didn’t hang around me following me around the store but was always available to help. Process was easy and he didn’t find my OCD quirks too unusual. Fantastic shopping experience.
I met Megan today shopping for a bedroom set. She was friendly, non pressure and so helpful with all the information pertaining to the furniture and the options for payment. If looking for furniture, go ask for Megan!
Megan was absolutely amazing helping me find exactly what I wanted today threw all my anxiety and stress lol and finding what bedding I wanted
Chantel was the best! So helpful and the sweetest person helping us find furniture for our living room!
Chad Hanson is a true professional with outstanding furniture knowledge and customer service acumen!!! He performed above and beyond ensuring all applications were explained to my wife and I making our purchase process a smooth transition. Additionally, Dustin Hoskins (Store Manager) collaborated in the process bringing his expertise and wisdom. Dustin illustrates a strong leader and allows the professionals under his tutelage to shine. If 5 Stars were available, this is what this team would receive!!! Best of the Best!!! Williamson Family
Good
Salesman very helpful.
I really appreciated the excellent customer service provided by Mo at Ashley's. Also, Ashley's have really great deals!
The customer service was excellent and the staff members were so friendly. Ashley's deals are really good as well. Services were provided by Mo, and she was lovely!
Sales Associate Jennica helped me out so much, she was very patient, kinda and informative. Thank you so much!
It was such a nice experience with Chad, he was really patient with us!!
Drew was the rep and he was able to take me directly to the items I was looking for throughout the store and was able to quickly get me the end price on the items I purchased. Knowledge is power and he earned my business !
The customer service here is awesome.
Troy was the best!!! So helpful, attentive. Needed furniture same day and she came through!! Thank you!!!
Ben was an awesome sales person very personable and knowledgeable about the products
Mo Azarlhosh was accommodating, pleasant, informative, and professional.
Ben was awesome and got us exactly what we were looking for. Thank you Ben.
Ben always takes such great care of us when we visit. He is extremely knowledgeable and helpful. Thank you Ben!
Chad was a knowledgeable, courteous, and very nice salesman. Our experience was one that will bring us back in the future. When you walk in, just ask for Chad and all will be good.
Came in a few times looking at a dining table and the second time I came in I encountered Drew and he was amazing!! Came back last week to buy it and happened to see a bed I wanted as well and he made the whole process so easy and efficient. Will DEFINITELY be back and Drew will be my salesman again!! Thanks Drew!!
Chantel Scroggins was a great help in our whole experience at the store. Will definitely refer people to her.
Drew was very helpful and efficient.
So thankful for Ashley furniture and Drew for helping us find the perfect coffee table! He was so helpful and made time for all of our questions; he even price matched the different tables for us. We will definitely be visiting again!
Mo was very helpful and she not only helped me find exactly what I wanted, but she went above and beyond to make sure my needs were met. Will definitely come to this location again to buy furniture for my home.
Customer service was amazing.
Suzette, Rosa and Lenaya provided a wonderful experience at the at the Ashley Outlet today! Found everything I needed and more!
Sales person was great and easy to work with
Chad was wonderful and so knowledgeable. He made the transaction so easy. We appreciate it!!
Chad H. Is an amazing salesperson. Helped us find what we looking for without being pushy or impatient. Will definitely come back for more furniture later.
Great service by Troy Lachut.
Ben Jones was very nice to work with. Had the perfect suggestion for the furniture we needed & the space we had to work with. Checkout was quick & efficient. Greatly appreciated their services.
Place is TRASH! Some weird girl named Mo or whatever kept stalking me after I said I was JUST LOOKING. “Manager” named Dillain or Dustin something like that. Approached me as well stocky guy with chewing tobacco in his mouth what kind of company is this? Very much unprofessional and will NOT be spending my hard earned dollars there. Plus isn’t it against the law to have tobacco products consumed on a work site especially in the building. TERRIBLE EXPERIENCE. Will REPORT to Virginia department of labor. Distasteful and unprofessional.
Great selection, knowledgable staff
Megan was great!
Amber was awesome and the manager nick at the outlet was very kind and helpful
Nice furniture
From the sale to the delivery, best experience buying furniture. Highly recommend! Go see Ben Jones at the Virginia Beach location. Professional and knowledgeable. We told him what we were looking for, he told us which brands to try, and he was spot on! Easy purchase, amazing service, great financing options, and the delivery and set up guys ... hands down the best! Everything was smooth and flawless. Don't buy your furniture anywhere else.
Our store associate Chad H. was a delight to deal with, personable, helpful and knowledgeable. Thank you for helping us decide on our sofa set and looking forward to enjoying it for many years to come.
Quick, low pressure, good price.
Chad is a wonderful salesperson, he satisfied all of our needs and more. Enjoyed shopping at your store
Wes was most helpful and cheerful!
Chad was very knowledgeable about the furniture from the colors to the materials. He was also very patient and myself and my wife did take quite a bit of time to make a decision. Thanks Chad
Absolutely recommend shopping at Ashley. We shopped with Suzette. She was great to work with - very friendly, helpful and knowledgeable about Ashley products and services. We are so excited about our new future.
Ben Jones delivered great service while I was shopping for my bed set. He was very accommodating and went over the top on helping me get what I needed. I recommend him to anyone looking for furniture or a new bed set!
Chad was wonderful helping me out! It was my first time investing in a bedroom suit and he made the process so easy and explained everything very well! Highly recommend him!!
Megan Stiller is Stellar... great job!
Awesome store! 5star merchandise & customer service! 🔥
Very friendly and knowledgeable staff. Quality furniture.
Chad was awesome!!! Thank you Sir.
Great experience! Ask for Wes when you come in. He was very kind and allowed us space to look around the showroom and then offered assistance. My husband and I knew which dining room table we wanted before coming in. The purchase was smooth and seamless.
Ben was so helpful and kind. Got exactly what I wanted and fast!
Quality and professionalism at its finest. Would recommend to anyone to give these guys a try.
I Love This Store ❣️
The family was visiting for our Uncle's Naval retirement party. We had decided beforehand that we wanted his gift from all of us back in Ohio to be something of comfort. We came to this Ashley store in search of a recliner. The staff was busy mopping when we came in but still acknowledged our group and gave us time to browse the recliner section. The four of us couldn't quite decide of what would be best for the old man. As we were debating amongst ourselves what the right purchase should be one of the associates paused from their janitorial responsibilities to offer us help. The associate allowed us to all test drive the chairs at our comfort and patiently listened to all four of our demands for our Uncle's gift. Thankfully seeing that we weren't going to agree, this associate starting thinking outside the box for a compromise. (Didn't catch the gentleman's name but we are grateful for your customer service.) He turned us on to the Ricmen 3 piece recliner set. This set had the recliner we were looking for built in to a perfect gift for our now vet. Kudos Ashley and your staff for being patient and helpful along with knowledgeable to a situation that almost led to us scrambling to find another gift because we all couldn't cooperate and decide. We paid a little more for the set but our Uncle was thrilled! Great product and great staff! The party was everything he deserved for his sacrifices. Thank you again!
Ben was very knowledgeable about product and great to work with! Sir Nik, the manager, was very accommodating as well! Will definitely recommend to friends and family as they gave us a really good deal and looked out for our immediate needs being as we have a new place that needs furnishing ASAP!
Amazing people and help me out thank you so much . Would recommend to everyone needing any Ashley furniture
Beautifully decorated (by me 😉), great customer service, and excellent leadership! I love my Ashley Homestore ☺️
Looking for bedroom furniture, staff was very knowledgeable about the products. Good prices and very polite staff. The mgr. even cane to assist with any question i might have. I will return in the future.
I had great time buying furniture for my new home and will definitely be back!!!
Ben Jones is amazing, I recommend him to anyone who is trying to buy furniture. He was very helpful and extremely patient with me and all of my requests!!
I went to the beach location I was greeted by Ben jones and he was amazing to work with the managers nick and Dustin also spoke with me very warm Store and amazing product
Great Customer Service!
Ms. Suzette was amazing! So patient and took the time to find us the perfect couch! Would give more than 5 stars if possible! Selection was AMAZING as well. If you’re looking for it Ms. Suzette can definitely find it for you!
I worked with AMBER she was so kind has a great bubbly personality took her time with me and answered all my questions will definitely come back and recommend!!!
Best customer service you'll ever get ! Just ask for Suzette, very nice lady .
Addison was super helpful and took the extra lengths to get me a needed price and set that I wanted!
Chad Hanson was wonderful! Knowledgeable and extremely helpful.
Great customer service from AJ!
Chad was an outstanding salesman and very knowledgeable about the furniture and answered all my questions. Great person to assist me with my needs.
Very helpful and very nice!
Easy experience with very great customer service, Chad Hanson helped us find the perfect fit for our home within our budget!
Buying experience was awesome! Come in and ask for Chad
Amazing customer service, definitely flexible, 10/10 would recommend!!
Drew Griffin was amazing and helpful! He helped make my first big purchase in furniture an amazing experience.
Chad was an awesome salesperson!
Jen is an outstanding salesperson! I am not a shopper so it was challenging for me. I had many questions about different products. Jen is very knowledgeable, pleasant and patient. She went above and beyond assisting with in person, calls and texts. I don't normally writes reviews but she deserves to be recognized. Thank You
Suzette was amazing! Very hospitable!! She made me feel at home !! I am definitely coming back!!
Suzette Smith-Rouse awesome salesperson at VB. Blvd. location. Easygoing, friendly, thorough...absolute joy to work with. From Lutz/Pabrezis family
Ben and Deborah are DA Bomb ...DOT COM. My husband and I experience was excellent. Their professionalism and expertise in their brand is exceptional. Thanks Ben & Deborah for great customer engagement! Marlon and Samantha
I come here often. Wes is always so helpful and friendly! I have several pieces from Ashley furniture and I always come back and ask for Wes! Great quality and service!
Chad was very helpful. And matched the website price and made the experience easy.
Andrew griffin. Is the greatest. Works hard. Personality a.must come to experience highly recommended. Will be coming back to see him
Excellent service from Chad Hanson. He provided a wealth of information about my purchase, answered all my questions, and made the process smooth!
My husband and I came in to Ashley furniture to purchase a new couch. We were greeted right away by an employee named Wes. He helped us find the perfect couch and was able to get it delivered within the week! Wes was very helpful and friendly and his customer service was excellent. We will definitely use Ashley for all our home furnishing needs.
Chad was extremely helpful in finding the perfect sofa for me at an awesome price.
We were quickly accommodated by the staff. Mr. Woodall was so helpful!
Meagan Stiller very helpful good service 😀😀😀
Drew Griffin was amazing! This was the third furniture store I went to in one day and every couch I had sat on had one thing missing that I had to have. I had lost hope. I came in and told Drew, sectional and soft. He told me he could save me some time and he knew what I wanted. I wasn’t sure how, when I wasn’t sure I even knew what I wanted and I had already dealt with salespeople in the previous two stores that weren’t helpful at all. But I’ll be damned the first couch he brought me to, fit my legs, was soft, wasn’t a hotel couch, had different sizes available, and a different color. As soon as I sat down, I knew it was perfect and checked all the boxes. He was amazing and saved me so much time.
So patient! Bent over backwards to make sure I got exactly what I wanted when I wanted it. So awesome!
We had a fun time looking for a new L shaped sectional couch. Drew Griffin was awesome and helped us look for the perfect couch!
Great experience and beautiful inventory. Wes was a pleasure to work with. He was friendly, accommodating, and had the client’s best interest at heart.
My mother and I had spent hours searching furniture stores and our hero of the day is Amanda. she was patient with us, listened to what we said we were looking for, found many different pieces to look at, and she was fun to shop with! Super friendly and knowledgeable about what’s in stock, overall Amanda was amazing and I have no doubt we among others will be coming back to look for furniture with her again.
Megan was great and extremely helpful in making my furniture choice.
The entire team at Ashley Furniture were so inviting. Mo , our sales person was amazing and very helpful, not pushy. Amelia a new associate was shadowing her and was very pleasant. My wife and I highly recommend them .
Had a great experience looking for a new king bed! AJ was patient and super helpful. We left with everything we needed!
Great experience with Chad! Very helpful and knowledgeable.
Wes Woodall was very knowledgeable and helpful in our hunt for a recliner! Not pushy at all! Would definately go back and ask for him if we need anything else!
Chad was such a great help in picking out my perfect couch!
I would like to take this minute to thank Mr. Ben Jones at value furniture on Virginia Beach Blvd for going above and beyond to assist me with my client, who is legally blind and purchasing a loveseat, after losing his wife 3 weeks earlier. This was a milestone for Mr Ira to purchase a piece of furniture without the assistance of his wife, Harriet. My role was easy, just take him, help find what he needs, and bring the loveseat home. Thank you and God Bless Eileen Burch
Mo is the best salesperson. We appreciate the great service and professionalism. Also thank you to Dustin for helping. We’re very happy with the price and quality of the dresser.
Suzette was fantastic! So friendly and helpful. Furniture purchases can be daunting and Suzette made it easy and I would do it all over again. Ruben was also helpful and played some chess with my kiddos. EVERYONE there was nice and helpful
Wes was great I truly recommend him. He really tries to help you out as much as he can.
Great service and amazing staff. Helped me choose the models I wanted and didn’t pressure into any unwanted sales
(Translated by Google) The treatment was good and pleasant (Original) El trato fue bueno y agradable
My wife and I came into this store to browse for furniture as we just moved to the area. Man! Drew made the experience enjoyable. Made a lot of great recommendations with the items we were looking for and never seemed to be bothered with all the questions we had. I look forward to coming here for all my furniture needs in the future. Highly recommend coming here and dealing with Drew if you do.
Drew G. was such a help to my husband and I! He really took his time making sure all of our needs were met to ensure we didn't have any "buyers remorse" walking out! It honestly felt like we were being taken care of by a close friend! I highly recommend to go to this location and talk to Drew!
Neil is awesome. So kind, patient and professional. My experience buying my first couch was a breeze!
Terri L. Smith was superb with service. We came in for a mattress and she eneded up selling us a bedroom set as well. Then even got us to purchase new pillows too. She will be our salesperson from here on out. Thank you again Ashley Furniture for Ms Terri
Ben was very helpful and awesome. He was very knowledgeable of the products. He was very respectful and gave us the space to decide on our purchase. We will be a repeat customer for sure.
Just wanted to say a huge thank you to Neil Walters for the amazing time and help he gave us when shopping for our new furniture 10/10 would recommend having Neil as your sales rep!!!!
Neil is very helpful. Great Furniture selection.
Our salesperson Drew was very nice, helpful and patient during our search for our new kitchen dining set. I highly recommend seeing Drew at Ashley Home Store.
Megan stiller did an excellent job today
Neil was excellent. We don’t like to be bothered when shopping so he waited until we were ready to talk. He was very informative and helped make a quick decision. Thanks Neil.
Jennica, helped with the purchase of my new sofa. She was very helpful, knowledgeable and a pleasure to work with! Thank you again jennica! You were amazing!
Ben was amazing and very helpful with finding multiple options for us in our price range!
Megan was super helpful and friendly. I had an amazing time shopping for my new bedroom furniture and am looking forward to getting it in place and all set up
Was helped out by drew and made sure we were comfortable and happy with what we wanted. Was patient and stuck with us till the end of our purchase.
We came in just wanting to view some sectionals and recliners , Drew was so helpful and patient in helping us match exactly what we wanted ! Great store
Ben was the best! We just moved here and needed a lot of furniture. He was so kind and not pushy at all. We will definitely come back and will be contacting Ben to help furnish our next home. Thank you
Ben Jones was courteous, professional & extremely helpful. We already knew what we wanted when we walked through the door. He greeted us immediately, gave us the sale price that was posted on their website & had us out the door in under 30 minutes.
Excellent customer service. We worked with Jennica. She was very knowledgeable about the products and more than happy to answer all our questions. We also worked with Nikki at the front desk area, she was quick and efficient in getting things wrapped up and the shipping scheduled for our furniture.
Visted the Virginia Beach store. Our salesman (Ben) was very helpful! He was very professional and very informative. Very excited for the new couch and chair! Thanks Ben!
Exceptional day with excellent service. Megan Stiller greeted me as I entered the store and worked with me throughout the day to complete my purchases. She went above and beyond to provide great service and every discount possible. Thank you Megan!
Neil was absolutely amazing answered all my questions got me the best deal possible and got me in and out quick I would Recommend him to anyone looking for great service
Worked with Neil for a new recliner. Was in and out and found exactly what I was looking for at a great discount. Thanks again!
Ben Jones is the best! He was knowledgeable and very helpful with my shopping experience! Great job :)
Khalil was a great sales associate for us. Got us in and out quick and quickly found all if the items we were looking for and made the whole process smooth. Awesome job!!
Drew was awesome and super helpful! Got us our new recliner in a matter of 20 minutes and got us the best deal!
Wonderful
Chad H. was fantastic! Very knowledgeable and guided us through the process with our strict square footage guidelines. Thank you very much for your help!!
Drew was absolutely amazing he’s a great salesman and was extremely helpful and knowledgeable about everything he’s the best !
Drew was a huge help , very knowledgeable about the equipment we were inquiring about . I will defiantly return and send family and friends .
Wes was a lot of help & very knowledgeable
Ben was great - he was very helpful and answered all our questions 😊
Chad was awesome!!! Very helpful, informative and kind!
Ben was great, never overbearing. Would definitely buy from him again
My experience here was amazing. The customer service was phenomenal and I got a great deal on a bed and mattress that I could not get anywhere else. Dustin is amazing.
Chad was very helpful and informative!!
Solid quality and great prices! Especially with the 40% off plus 10%! Great salesman that don’t hover over you the whole time! 👍🏼
Chad Hanson was our sales representative and was extremely knowledgeable and helpful. He made himself available for any questions without hovering over our shoulders making our experience pleasant and easy.
Very helpful and stress free experience.
Neil was awesome! So so helpful!
Made our furniture buying process so quick and easy. Ben Jones really helped us out a lot. Highly recomment!
No was amazing in helping us and really catered to our needs in helping us find a couch that was right for us.
Service was great Staff very helpful Ending up buying artwork
Ben was very helpful, kind, and had a wonderful sense of humor! Great atmosphere and quality. 10/10 review.
Ben was very help and patience with us and fast service thank you again.
Fantastic and professional service!! Thank you very much Mr. Woodall for being so kind.
Ben Jones was very helpful, nice and gave great customer service. I would recommend him to anyone. Great guy!
Mojgan spent several days with me selecting pieces for my clients. We still have more to go but my experience with her will keep me coming back to Ashley Virginia Beach again and again. Highly recommend. The pieces we chose for my clients new beach house will be amazing! Comfy cozy light and breezy their words and we delivered their vision. Thanks Mo top notch customer service and management. Deborah Lutz, Interior Designer U&I Home Decorating
Neil was a huge help! Was able to find us exactly what we were looking for and under budget!
Neil was great! Finally found the perfect piece.
Reuben was amazing! We were looking for a sectional we could get quickly. We gave Reuben our specifications and price range. He didn’t pressure us to go over our budget with promises of discounts. He found us three high-quality options in stock, helped us customize it to fit our needs, and we could pick up within the week. Will definitely purchase from him again. Thank you Reuben!
Neil was great to work with, showed us everything we needed to know. Was very helpful!
Terri got us exactly what we needed in no time, she was fantastic! And you can’t beat the prices. We’ll be back next time we need any furniture.
Matt and Cara were wonderful!
Wes greeted us and gave me and my wife amazing service. Will definitely be back.
Wes was extremely helpful and kind throughout the whole process. He attended to us without being overbearing and he was thorough in answering what questions we had.
Awesome service! No pressure! Troy is a very kind, friendly saleswoman! A great, easy experience!
Just purchased a new couch and Corey was very knowledgeable and professional in helping find the perfect couch for my home! I’m extremely great full and will definitely use Ashley furniture again in the future!
Ben was wonderful to work with!
We came back to Ashley after comparing other stores along the boulevard. Chad was very friendly and helpful throughout the process. Unlike other places, we never felt pressured, and he didn't hover over us as we looked around for what we wanted. Overall the quality for the price was great, and it was an easy decision.
Chad was very helpful, not pushy, and very personable. He was very knowledgeable about the furniture and financing. The furniture selection was very nice compared to most stores in the area with the best pricing. They have quality and price points for everyone
Awesome experience thank you guys.
We just made our third purchase at the store and could not be happier! I think the true test of a company is how they handle a situation when things go wrong. We had a little hiccup with the delivery time of our new bed and Ashley handled the situation beautifully! With each purchase, the customer service has been excellent, but on our most recent occasion they knocked it out of the park! Niklaus was amazing. Also, I highly recommend the warranty. We had a guest scratch our dining room table, but I filed a claim with the warranty and it was taken care of immediately and without any hassle. 5 stars!
Sales rep Khalil was very professional. He answered all the questions and was patience thru the process. And he gave us space when we needed it to firgure out what we like and jump right back in when we were ready to move forward. I appreciate anytime I receive good service even the more due to me being a manager at another retail company and he has the type of attitude I look for when I’m hiring ppl and even said thank you for choosing his company to purchase.
Amber was great , nice and helpful.
Mr. Ben Jones was great to work with!! Def check him out for all your home buys!!!
Ben was great! Informative & professional.
Amber was so amazing with helping me while I was being indecisive about my purchases! She made my day!!
Very patient!
Usually when you enter a furniture store, you’re bombarded with commissioned sales people hungry for their next meal. This wasn’t our experience at Ashley. In fact, only one associate even acknowledged our presence over the course of about 20 minutes, and that was just a simple “hello.” So, what started out as a nice change of pace actually ended up being an annoyance. The real reason for the lackluster rating is that the prices at Ashley are not marked. Sure, they show you the “was” price, but it has a big ol’ slash through it without any indication of the “now” price. I’m sorry, but I shouldn’t have to ask an associate every time I want to know the price on something. That’s just shady. I’ve worked commissioned sales, but never in a place that didn’t list a price. It’s up to the consumer to decide up front if a price is worth negotiating, not having to walk blindly into every transaction. And good luck selling to introverts. Needless to say, we didn’t buy anything. I guess my account with Ashley is going to eventually close on its own because we no longer have any desire to give them our business.
Ben jones was very helpful, he stayed a late with us after closing. We got a great deal and I would definitely recommend him and this place to anyone who wants a good deal! Thank you again for the great staff team they have here. Keep up the amazing work
Khalil was super helpful and made the purchasing process super easy. 10 stars!
Awesome shopping experience in Ashley’s Big shout out to Neil who’s been very helpful from the welcome ´til the finalisation of the purchase !
Cara on the Blvd was absolutely amazing! Upfront & honest, professional, personable, let us look without feeling like we were being stalked yet was right there when we needed her and had all the answers and then some. Seek her when shopping here!
I had a great experience with Chad at Ashley. He helped me out a lot by getting a little extra discount and stayed late when the store was closing to help make sure I got the couch I wanted.
Chad was awesome! Super helpful, went above and beyond and even stayed late to make sure we got the perfect couch!
Khalil is so wonderful! He was very professional, knowledgeable and helpful. The other staff including the manager did a great job as well. Thank you Ashley Furniture.
Ben helped us and was great! Over all solid experience
As usual the service is exemplary! Khalil took very good care of us and price matched with the online prices. We will be sure to continue shopping at Ashley.
Khalil was absolutely wonderful with helping us find furniture that matched our home and budget both! Will be back to work with him again soon!
Mo was extremely patient with my indecisive self and recommended the couch I ended up choosing at the very beginning. After speaking with her while filling out the credit app she is very down to earth and means well. Recommend her and Ashley's Home Furniture to everyone! Thank you again!
Wes was amazing! He was very patient about letting me decide exactly what I wanted and very knowledgeable about any questions I had.
Amber was amazing helping my husband and I find a coffee table! Definitely recommend talking to her for the best service !
Wes was a good salesman in va beach. He popped in to answer questions. Was not pushy at all. He then gave us space to talk amongst ourselves and was within earshot for any more questions. We returned 2 days later after measuring at home to make our purchase and he explained everything thoroughly. It was about as simple as it gets and all questions were answered. I would return again to him for future purchases. The couch looks amazing and I look forward to delivery.
Great experience - Neil was the best.
Neil was incredibly helpful and knowledgeable!
Megan helped us find the perfect couch for our living room. Great customer service and prices. Thanks Megan S!!
Wonderful helped us with all questions and his name is Chad Hanson
Ben Jones was fantastic. Answered every question we had and was super helpful.
The best helper there was in the store was very polite and respectful and really appreciated talking to him
Chad was awesome & took the time to show us the furniture that I was looking 4. Didn’t anticipate buying today but so glad I went to Ashley for high quality furniture. 😁. Can’t wait for the delivery
Mo was so so helpful very kind and caring and found everything I needed.
I’ve been to countless furniture stores in the last month and this location had the best selection and deals. But my review is specifically for my salesperson, Cara. Out of all of the service people I’ve talked to she is by far the best! Super helpful, not clingy or pushy. She made sure to work with us to get us what we wanted and gave us space when it was needed. I appreciated her help so much!
Thank you Neil Walters for helping me purchase my new bedroom set!
Terri Smith in the Virginia Beach store helped me with a mattress and bed set. She was attentive, friendly, enthusiastic and I loved working with her. The bed is fantastic and I’ve enjoyed more restful sleep since getting it. Overall experience was top notch, thanks to Terri and the high quality products.
Chad was very knowledgeable and would take the time to check for other prices that were available. Making sure that you get the best deal possible. I would repeat business at this store .
We had an outstanding experience purchasing furniture for our new home from our sweet sales woman, Terri Smith. She was extremely knowledgeable, kept us updated on the delivery and went above and beyond to ensure we were well taken care of. If you are in the market for furniture, head into see Terri!
Chantel was great ..very good service quick and effixient
Very knowledgeable, very friendly. Great person to deal with.
Chad Henson at the Ashley's in VA beach on the Blvd was so nice and helpful! He helped us get everything we wanted in a timely manner. Go see him for your house and furniture needs!
Excellent. Bought from Ashleys multiple times. Ask for Chad!!
Megan was very good
Jennica was amazing! Helped us find the perfect sectional and gave us all payment options! Jozlyn in the credit dept was fantastic and extremely helpful! This experience couldn’t have been better. Definitely will be back!
It was an amazing experience. The associates was vey helpful. Even though I was very needy but they took time to help me which I was very impressed with.
Great service not pushy for the sale. Ben was great!
Amber was extremely helpful and really knew her stuff. From beginning to end our experience was wonderful!
Wide variety of options. You’re bound to find something that fits your vision. We were helped by Mojan A. at the Virginia Beach location and were incredibly satisfied with her above & beyond service. Would recommend this location for your furniture needs. Will be returning for future upgrades!
Chantel was awesome!! Super sweet, outgoing, and VERY knowledgeable. So much so I had to ask how long she’s been working at this company. To find out that it’s only been a month speaks volumes of her. I initially came in to look around but after being greeted by her and helped by her I decided to get some furniture. Chantel is an excellent sales person and he personality lights up a room.
Chantel Scroggins was amazing, knowledgeable, very personable and very sweet. She gave my daughter a lot of information on the items she wanted to purchase. Chantel was so good, my daughter ended up getting a living room set and a dinning room set. All employees should be as confident n professional as she was.
Jennica helped us extra miles to make sure we bought the perfect sectional could fit our needs, thank you so much
salesman neil very knowledgeable and kind please find him as your salesman
Khalid was super sweet and didn't try and upsell us. He lead with useful questions and helped us find just what we needed. He came in on his off day and helped us get what we needed and answered all questions we needed.
I shopped at Ashley’s Furniture on Virginia Beach Blvd and received amazing service from Brett. He was professional and patient as we measured multiple dining room tables, until I found the perfect table for my home. I look forward to my next furniture experience. Thank you again Brett and CONGRATULATIONS on your new addition!
Chad did a great job explaining everything down to features and what most people actually bought. Never felt pressured into buying anything at all and walked away happy.
Excellent service by Brett
Highly recommended to ask for Neil. He provided excellent customer service, very honest, doesn't provide any pressure selling and will ensure you enjoy your experience.
My initial review was for Ben Jones was so helpful and accommodating. The ladies in the office were a joy to work with and professional. He achieved a 5 star review. However, moving forward to today, our review of Ashley Furniture and their warranty partner, GBS, is a one star only because of Ben. We purchased the 5 year warranty. Two months after the one year warranty, the recliner level broke off. We called and placed a claim. To date, after many months, they are not honoring the claim because they stated it was not reported when it occurred. It was reported in March, we have followed up every single month/week and since so much time has passed, they denied the claim? They give you nothing but excuses and are non responsive, give you wrong information and then deny your claim without so much as a letter. The only reason I know it was denied was because of my follow up calls. Do not purchase the warranty!! Also, be sure that whomever delivers and installs your furniture that they do it correctly, if not, notify them on the spot or call the Ashley Store as soon as you see a problem. I say this because they didn't install the drawer slides correctly which have resulted in the drawers falling off the slide when you open them. Such an unprofessional installation, and then their lack of attention to customer complaints from the warranty company, I would not recommend a purchase from Ashley or GBS Warranty.
Wes was do professional and knowledgeable. Greeted upon entry! Enjoy working with him
Chantel was super helpful and was able to answer all questions my family and I had regarding the beds and couches.
Jennica my salesperson was very friendly and made sure I got me the table that I was looking for with a great discount and no hiccups
Chad really helped turn a bad experience from a different store into a good one and solved all of our problems.
Khalil was awesome to work with. Would highly recommend requesting him when shopping at Ashley furniture.
Great service with great quality people. For and furniture needs go to Ashley Furniture!
Chad Hanson thanks excellent customer service 👍
Great experience
Chantel was amazing! Highly recommend asking for her to help you during your visit.
So I went into Ashley looking for a sectional to fit my family of 11! I was greeted by the sweetest man named Dustin who welcomed me in! He inquired about what I was looking for and helped me find the best fit for my family! When I reached the credit office I was greeted by Ms. Deborah who made me feel great about my purchase. She was so kind and sweet and made sure I understood all of my paperwork! I will purchase again.
Chantel, is amazing at customer service and she made me feel like I was home. Keep her and she can train future employees!
Very helpful and patient.
Chad was great 👍 can’t wait for our new sofa and table to arrive
Another great experience at Ashley! #Wes was awesome - very knowledgeable, patient & friendly. Will definitely return.
Chad was an amazing help!
Khalil jackson was the best person to see in this place. Very fast and knowledgeable. Me and my wife were on a very tight schedule today and he got us in and out with a great deal.
The employees at Ashley home store were so helpful through the process of buying a mattress! I will be coming back again!
I was greeted at the door and given excellent customer service. I purchased all my bedroom furniture and will be going back for all furniture in the future!
Neil Walters was awesome! Made buying furniture for the new home easy.
Amber was wonderful. Stopped in to get an idea for my den area. She was willing to help and gave me some wonderful ideas. She was very inviting and this is the kind of customer service the world needs right now. Such a smiling face! Beat part too, they actually had a great selection compared to some of the other furniture locations I’ve been looking at. Thanks again Amber!
Came for a bed but they had no available at the time.
Reuben was fantastic , even though he was new he made us feel comfortable. We came in to buy a bed frame and he ended up working out a deal where we could afford the whole set. He price matched online and it went from 6000 to 4000! I highly recommend coming in and seeking him out for your furniture needs. All the staff in this location were friendly and efficient- including the ladies at the finance department (they helped us out a lot as well!) and the manager. No one made us feel pressured , or anxious the entire visit like other sales departments.
Had such an easy time ordering our first couch! Troy was very helpful from the second we walked in to the minute we walked out. Online prices were honored and the process was quick. Great place to get furniture!
Amber is amazing and so bubbly and helpful. It's so nice to have someone help you find what your looking for and suggest other pieces to you!
Wes is the best!
We had a great experience with Khalil! He was so nice and personable. Made our first time buying a sectional easy and we would definitely come back to this location just for him!!!
Helped over the phone. Sent pictures of what we wanted and was very helpful from start to finish
Chantel was amazing and gave us the best experience!!! My little girl got her dream bed and Chantel made that happen for Us. Thank You Chantel!!
Chantel was a wonderful experience as a sales person she was polite and understanding sweet....
Khalil was extremely helpful! I return to this store to work with him again
Our salesperson Ben was very personable, helpful and professional! Our shopping experience was great just pray our delivery experience is as well!
Chantel was the best salesperson ever. She is a delight to work with. Ask for her.
Very friendly and knowledgeable staff. Quality if the furniture was excellent.
Very friendly and very helpful especially Mo the wonderful women that helped us with our purchase. Very helpful and not at all hard sell.She Answered all our questions and we had a lot😉!
Mo was very helpful and knowledgeable in getting us a great deal on our couch!
It was a smooth experience with Ben. Got everything we needed at a great price.
Great customer service, Ben is as great - knew what I wanted and when I came in was quick and easy!
Very professional and knowledgeable service! Been is a great salesman and provided outstanding recommendations!!
Moj help me a lot and she is very friendly and patient. She is great with customers. Great service!
Sales person Ben Jones was very professional and courteous. I would recommend Ashley to everyone.
Terri Smith took excellent care of us. She gave us clear information, answers to all of our questions, and made our shopping an enjoyable experience. We will shop here again!
First Time Purchasing With Ashley’s. Customer service was spectacular! Working with Ben was amazing. He was very patient, explanatory and informative about the furniture and delivery process. I will be back to get more furniture. Another review will be posted once my furniture is received. 😊
Wes was extremely helpful and knowledgeable. He even measured the inside of my car to see if a floor model would fit in my car. I love Ashley Furniture!
We walked in the front door n was greeted politely by Mr. Wes W. He asked what we were looking for (bedroom sets) n he informed us on the sales ( slashed) the percentage off ! Take our time and look around n when we were ready to let him know. Mr. Wes was so professional n courtesy! We purchase are furniture and was very please with our salesperson! Thank you Mr. Wes !
Chad did a great job helping us find furniture for the living room. Super friendly and knowledgeable.
Wes was extremely friendly and helpful! He helped us pick out the perfect sectional for our living room as well as a beautiful dining room table.
Neil Walters was very informative and helpful with helping us find a sofa. If we are looking to purchase furniture in the future we hope Neil is there to help us out again.
Great service, didn't push me to buy or make it uncomfortable. Had some great deals and made sure I got everything I needed!
Ben Jones was very professional and was able to help us to find a very nice furniture set.
Awesome service here - knowledgeable and friendly salespeople!
Great place to buy a Temper-pedic!!
This lady was so helpful. And so funny made my husband snort while laughing. 😂😂 great store
All the staff was so warm and helpful! Reuben greeted us and was so nice, definitely one of the best customer service experiences I’ve had
Neil was great even though we didn’t purchase same day. He still took the initiative to give us a break down of everything we wanted to purchase in the future. Thanks !
Great experience had today with Wes! Purchased great quality furniture and gained great knowledge.
Mo was super helpful and readily available while shopping for our sectional! Would recommend her and Ashley furniture if looking for new pieces for your home. They have a lot of options making it easier to find the perfect piece to match your needs.
Excellent customer service! Ben was friendly and knowledgeable about the furniture and the brands.
Great customer service and friendly staff.
Loved that we had the opportunity to explore the store a little before being asked if we needed assistance. Ben was great and provided us with everything we needed to get the set that will best fit our home.
Great floor models, patient salesmen. Manager was efficient and quick.
Ben was great
Wes was a pleasure to deal with.
Chad was a seasoned professional! He was attentive, knowledgeable, and honest. We have been to multiple furniture stores and Chad was the only professional that gained our trust and loyalty. He helped us choose a very high end Italian leather sofa and love seat. He knew the ins and outs of all the furniture. I would recommend Chad Hanson to anyone who is looking to buy new furniture!
Dealt with salesperson Ben Jones. VERY personable. Very helpful. He was great!
Wes was super friendly, not pushy, quick with answers, make sure I knew what I was purchasing, and helped me with the best deal!
Jennica was great
Ben was a great help when looking for my exact tv stand that I came in here for.
Neil and Dustin were amazing help! Made buying our dream couch and a great experience
Ashley Homestore was an outstanding experience. Cara, my sales professional really made our experience exceptional. I will be back for more furniture.
Mo did a wonderful job with helping us pick out a patio furniture set! An absolutely wonderful deal for the size and quality of the set! Thank you so much Mo!
Wes was wonderful. He listened to what I wanted and showed me some different options. I found what I wanted and purchased that day. I think it took about an hour. Thanks Wes and thanks Ashley Furniture.
Wes was great at the Virginia Beach store. I would recommend!
Great price, quality, and customer service!! Wes is awesome!
Wes was wonderful to work with. Knowledgeable and professional, he also respected the time I needed to make a decision. He offered several options to suit my needs and listened to my concerns. Very satisfied!
Ben Jones was awesome with assisting in the purchase of our new couch! Super friendly and not “pushy or overbearing” like we’ve experienced at other furniture stores! Awesome expierience!
“Mo” was amazing ! So honest and helpful. I will definitely be purchasing more furniture with her in the future .
Man oh man, Chad Hanson really sold us on our new couch. We were shopping at other furniture stores to find the right couch for me and my wife but we kept thinking about the couch Chad showed us and appreciated all of his knowledge and expertise. We really felt confident we were buying a great couch at a great value.
Ben was awesome to work with! He made our decision super easy. Definitely recommend working with him!
Mojgan "Mo" Azarkhosh was a wonderful assistance on the sales floor! If you come here and need assistance, ask for her.
I enjoyed my visit with Chad he was very helpful in helping me purchase the right mattress. He has alot of knowledge about mattress. I was very pleased with all my purchases. Thanks
Always great items and prices, Chad was wonderful and extremely helpful!!
Judy and the managers were incredibly helpful in picking out furniture for the new house! Thank you so much
Wes was so helpful in getting us the best deal and educated on the process!
Not the best quality furniture
Chad was such a breath a fresh air helping me find and finance my fist couch 10/10 overall experience
We really enjoyed our recent experience today while shopping at Ashley. Shout out to Ben and the office crew! We will return to purchase more items!
The furniture is pretty pricey not super impressive over any other brand or furniture store..... the pricing.... way over valued, but that's what they feel is worth... shop around before you buy we all know this!
Friendly, knowledgeable staff that aren’t too pushy and genuinely seem to want to help.
Ben Jones always goes above and beyond what is expected no matter the size of the sale. He is very professional and puts the customer first! Ben has a great attitude and makes it a stress free experience.
My go to store for affordable, reliable furniture of all styles. Sales representatives are professional and friendly...willing to assist in recommending items you're seeking! That's a win..win! Kudos to Salesman Ben Jones for helping me find the item I was searching for.
I’d like to give 0 star but I couldn’t. This place has the worst customer service, we had problems with our furniture 4 times and because we didn't opt for delivery, my husband and I had to return defective furniture 4 times, loading and unloading the truck, now we are having problems with the payment, they decided to give us a gift card from the store which we could deduct from our purchase amount, we made the full payment and left only the value of the gift card to be discounted and believe me, this has not been done yet and for the 5th time I've been on phone waiting for 25 minutes to try to solve my problem, all the attendants say they will return the call the next day or the next business day, but that doesn't happen. You should think twice before putting your money and time in this store, the salespeople are charming but the rest of the departments are horrible. They have no respect for at all for the customer.
West Woodall is the best sales rep ever..He was able to give my mom a very good discount and financed her..she was very pleased and we both will be back!!
This was my very first time financing furniture! We had the opportunity to work with Mojgan (Mo)! She was phenomenal! She pointed us in the right direction upon stepping into the store, she was very thorough and super nice! She made the process very easy for us, she provided us with insight, gave us her personal opinion, was relatable and easy going! I’ve always been reluctant when it came financing , she made it make sense so it was a no brainer for me to get the financing with zero interest! The approval process was fast and efficient! We will absolutely be coming back to Ashley furniture and highly recommend working with Mo! I’m extremely satisfied with my purchase and my overall experience, I cannot thank you enough!!
I’ve been looking for a dresser for FOREVER!!!! I came into Ashley Furniture and Barbara helped instantly! I actually came in 10 minutes before closed because I was in a crunch for time and just got off work. I bought a dresser and mirror! Great price also! Thank you soooo much Barbara. You and the team are so professional. Deborah was efficient in checking me out and making sure my address was correct! Thank you all again!
John was absolutely wonderful! Easy and simple process and my husband is in love with his recliner already and it’s not even in the house yet! Thank you for a wonderful quick visit!
Walked in just looking at living room furniture when Chad stepped up and offered his services. Wasn't really looking to buy at the moment as we wanted to look around but found and fell in loved with this beautiful set that we both could not say no to. Chad was very helpful and friendly and very knowledgeable
Ms. Terri was AWESOME! Very helpful and patient… helped us get the best set in a great price range! She made our experience comfortable and easy!! Thank you!!
Terri Smith was amazing today! I’ll only buy furniture from her for now on :)
Mr. John Collura was very professional and got us the best price!
Suzette was very kind and very informed about everything. Pointed out every option we narrowed down to. Would recommend to everyone.
Beautiful store! I love the selection of furniture! They had a lot in stock too!
Suzette was outstanding! She took the time to show us various furniture options and explain all the pricing details. She was an absolute pleasure to work with and would highly recommend her.
I always have a great experience coming here. Great quality furniture for every section in your home.
Please don’t buy there warranty package and there delivery services is horrible. They break your furniture and this company don’t care about you once you already paid everything
Wes was our sales floor rep. He spent hours with us on the floor. He was never aggressive and checked in on us every once in a while asking if we had questions. He was very professional. We really enjoyed our experience at Ashley Furniture and after looking for a couch at several different stores, selected one of theirs.
Our sales representative Mercedes and her Supervisor Nick were extremely friendly and helpful. They didn't follow us around but were available when we were ready to make our purchase. We would definitely come back for our future furniture needs.
John Collars went above and beyond to help my friend find a sofa she found online but couldn’t find in store. Not only that, but he also found her a matching recliner in the same set. ☺️ Thank you John!
I went and shopped at Ashley when I first moved here 3 weeks ago because I loved their furniture back in Quebec where they sold it in "Meubles et nous". I was happy to see there was a store for theirs here. Suzette was really helpful and I was happy with my choices. Then, the problems started... The first delivery was done for every thing except the entertainment system and the dresser mirror which were supposed to come in 2-3 weeks later as previously mentioned when I bought everything. The delivery guys (subcontractors) brought the boxes in: 2 boxes were half opened and they mishandled the boxes by grabbing some with only one man instead of two, and clearly flipping them in a way that was not intended. Despite that, the furniture was 98% intact, so okay. BUT, when they tried to fit in the couches, they tried one half and after 2 pushes, said it wouldn't fit. I had to explain them how to fit the couch and when they couldn't understand, I had to go and do it myself... Both times... They caught a bug spray put by the owner and one of my couch is stained and sticky now... Two weeks later, I went to the store to ask about the entertainment system, because I had no news. I was told it would take an additional 3 weeks to get it. When I mentioned the original delay, they told me it was not so. I chose to exchange for the other entertainment system they had in stock and they were agreeable and didn't charge me the difference of price. Now, delivery date for the entertainment system came and the delivery team (subcontractors again) brought all the pieces, but didn't do the assembly. I told them they were supposed to, as I chose only furniture that would include the assembly. They called their supervisor which told them they were not supposed to do it. Then, we called the customer service of Ashley and they organized a VIP team to come in the same week to do the assembly. At that point, I am a bit disappointed but I understand and I am happy with the VIP team's appointment. VIP team comes in: REALLY professional. A big thank you to Jeff and Pedro. But, unfortunately an accident occurred and the entertainment system broke in pieces and needed to be exchange. They told me customer service would call me to schedule another date. It was Friday afternoon. No call. I figured they would call on Monday. Still no call. Tuesday afternoon, I called them and explained the situation. The lady on the phone was not kind (same as the one before when I called to confirm the VIP appointment as I had no hour scheduled and we were on the same day of the delivery). She told me we would schedule for Friday of this week (great!) but when I wanted to make sure it would be a VIP team again and to make sure there would be an exchange and an assembly, she just tried to get rid of me quickly by saying "yes" to everything. She informs me with a rude tone that if I am not there, there will be a 99$ fee (I haven't missed a delivery yet, so I am not sure why, looking at my file, she felt she needed to say that in that tone). Today, Friday (now 4th visit overall, and 3 days of work missed...), delivery team is scheduled to come between 11:30 am and 2:30 pm. I received a call at 9:50 am saying they would be there in 15 min. Luckily, I was still at home so I went out to wait (as the entry door is not easy to see from the street). Now, 10:40 am, still no truck, I called them and they said it was in route and maybe had some delay. They arrived a few minutes later, brought the 2 piers but didn't have the bridge... Again, I am calling customer service, speaking with the supervisor now, informing him of the situation. Now, I have a VIP truck (hopefully for real!) coming Saturday 10th to exchange the broken bridge and do the assembly. Overall, not a good experience unfortunately...
Suzette was fantastic and diligent! Ben took great care of me and got my order placed quickly!
Excellent experience at Ashley with our sales agent Wes. He was pleasant and informative, and very patient while helping us find just the right kitchen set to meet our very specific criteria.
Corey was very detailed and nice. He explained everything so well and left us with the best available price for an amazing couch.
Found chair online and called to see if in showroom. Ben answered and was very helpful and confirmed was there. Went to showroom and Ben showed us product and went over prices and transaction was smooth.
We had a wonderful experience Chad was very Helpful, knowledgeable, and pleasant. I want to thank them for a great experience getting my couch.
We had a wonderful experience while shopping for a new couch! The sales associates are not very pushy, while still being very informative and making the process as simple as possible. I definitely recommend going here for your next piece of furniture!
This one better than one in Delaware I I had to pay more but my service was better and they delivered my stuff
Tyler is great. Way to work with and not pushy.
I met Ben today when I visited the store and he went above and beyond to help me. He is very friendly and wasn't pushy at all. I'll be back whenever I have another need.
Tyler was fantastic! He was incredibly helpful, even after we came back the day after first finding our couch. Always ask for Tyler when you come in to this store!
Ben was a great help. Not having items in stock was a bit of a problem but overall some of the best service.
Great experience buying a living room set with Chad Hanson at Ashley Furniture.
We had a wonderful experience! Tyler and Ben were both extremely helpful and kind. 10/10 recommend this store.
Tyler and Ben were the absolute best help. Exceptional service all around.
Tyler at Ashley was awesome! He was kind and funny and was easy to work with.
Got a good deals. We didn’t went beyond our budget for the whole house. Mo the sales agent is really helpful and went beyond her time hours to assist us without any hesitation or grudges. We’re hoping our furniture will last.
Good experience. They initially delivered my furniture without the legs on January 3.. I wouldn't accept . Was looking forward to having the furniture and even didn't go to church to be there to receive the furniture. I Pastor a church so major disappointment on the expected day. However after receiving the furniture approximately 2 or 3 weeks later they refunded my delivery fee. That was good customer service.
Absolutely awful experience! I purchased over $5000 worth of furniture in May, was told it would take about 1-2 weeks to receive the furniture. I am still waiting for the rest of my delivery in Mid July. Received a broken bed frame and they have rescheduled on me 5 times. I have taken 5 days off work to be home for the delivery then they call last minute and say they can’t deliver it or it didn’t make it on the delivery truck. I will absolutely never shop at any Ashley’s again. Our salesman Corey was helpful at first, but I’ve been into the store several times to try to straighten out my order and he doesn’t even make an effort to help, not even a hello. I am so upset that I spent so much money on furniture that I haven’t even received Edit: we have been waiting since July for a refund for our base that got delivered broken. It’s been several weeks and haven’t heard anything.
Always wonderful at Ashley! Mo assisted me today with my two largest home purchases and I couldn’t be happier. She got me the best price too. Highly recommend and can’t wait to enjoy my couch and wine hour with the dining set :)
Troy was the nicest person ever , she deserves a raise and a gas card
We came to Ashley in Virginia Beach to get a couch. Tyler Branch greeted us and helped us get around the store. He was very professional and patient with us. He helped us choose a sectional couch and we bought it the same day. Definitely recommend this store in VA beach location. Great customer service.
Purchased a bedroom set the first week of April. Cost 5k. We told at purchase time it would be until May as some pieces were delayed. We were ok with the upfront notification. May came and went. Tried calling and kept being placed on hold. By mid June we finally spoke to someone who said there was one piece delayed and it would be another 2 weeks. No one has ever followed up or tried to reach out. It’s July now. We called again. This time someone pointed out that In the fine print of the contract it says they have 16 weeks to deliver. They are within that time. We were ONLy at 13 weeks. No apologies or desire to find a way to help. I will NOT recommend this place to anyone.Still no furniture.
Wes helped me out today and the experience was great. Haven't received any furniture yet but the sales team were very friendly and answered all my questions. Wes caught me as I walked in and tried to sneak by the group of sales people 😅 I already knew what I wanted to look at and he knew right where it was, offered to show me more if I was uncertain with my choice, and also waited patiently while I called my wife to make sure she had no questions and was okay with me making the choice without her there. Hopefully delivery goes as smoothly as picking out my couch. Thanks again Wes.
Not worth it. I purchased… “purchased” a small eat in table April 23rd of 2022. I was told that delivery may take a little longer due to the pandemic. After calling every 2 weeks to receive an update on when the item will be here, I keep getting told that delivery is pushed back. We are now going into the second week of July and my item is now pushed back to the first week of august. They offer no explanation as to why this is the case. It’s disappointing. Why sell an item that they cannot produce? If you don’t have a year to wait for an item, I’d say shop elsewhere. I wish I could be leaving a review of the item I paid for however I’m leaving a review because I have no received it. It’s the middle of 2022… the pandemic no longer can be classified as a valid excuse to Ashley furnitures negligence.
My wife and I had a wonderful time shopping here. Suzette was a joy to work with and she helped us snag a great deal so I highly recommend Ashley's and Suzette as well for any of your home furniture needs. We will be back to look for more items for our home. Our only suggestion was the lighting was much lower in the dining room area so we had a difficult time assessing colors. Other than that, we had a nice experience here.
Really loved the selection but most of all, the attention we received from Cara S. She went far above and beyond the customer service calling and delivered exceptional care. Thank you, Cara!
Found our perfect couch! We’ve been looking for literally about 4 months and after a few trips to Ashley furniture in Norfolk we found a couch we loved! Our salesman, Tyler, not only was extremely patient, informed, willing to help, and he was able to negotiate a perfect deal for our perfect couch. A million times over thank you to Tyler who made this process easy!
Mo, on the floor is fantastic! Very friendly and has great ideas when your just not sure! Very friendly! Ms. Tanya in the payments counter was very friendly and helpful as well!!
Wes Woodall was our salesman and was kind, patient. He answered all our questions and was very knowledgeable. Highly recommend using Wes.
Wes was super helpful when picking out furniture for our new house. He made sure we got the best deal and triple checked that everything we order was right. I would 100% recommend paying him a visit at Ashley if you need new furniture.
Mitchell was an amazing salesman. He did his job but he didn’t pressure me too much into buying something I didn’t want. He took his time trying to find me a good set at a good price. Ms. Debra and Nikki were both amazing as well. Although they didn’t help on the sales floor, their customer service skills were great. Ms. Debra explained everything I needed to know about credit options and pay offs. The great customer service didn’t end at the store but at the warehouse I met Ms. Stephanie who was a very pleasant lady to meet. Mr. Iz made sure he found a way for the furniture to fit in my husband’s truck since it couldn’t fit in my vehicle. His intuitive thinking skills saved me some money on transporting the furniture. It was towards the end of the work day and Donnell also came to assist with this process. We experienced NO ATTITUDES at all! I am more than thankful for all of these great people. Oftentimes people do a lot of complaining and not enough of expressing appreciation for those who go above and beyond so thank you, thank you!
Bought a new sofa set regular $2200 but on sale $900.
Great deals and financing, Wes was awesome in helping if find the bed and couches we were looking for!
Great selection, warm & helpful staff. I was able to browse, gather information, and plan my purchase. A most enjoyable experience.
Salespeople? Professional Account Department? Not so so much. Watch Them and your documents carefully
Ms. Suzette was very helpful and amazing. As a first time home buyer she made picking out furniture easy and super affordable.
Wonderful staff. Walked out after buying sectional and realized it was cheaper online. Came back in and they refunded us the difference to honor the online price. Quick delivery, reasonable prices, high quality furniture. Highly recommend this store. Wes was a very nice and knowledgeable salesman!
It's ok
Ive Been stressing over moving into a new home and finding the right furniture to fit my needs. Ben was tremendous help finding and assisting us with the perfect bedframe. Ben was very professional and patient with helping throught the whole process. This has been the simplest part of the entire move and fresh start. Thanks ashleys furniture!
Would highly recommend Ben Jones! He helped us find the perfect couch for our new home! His expertise and knowledge is top notch!
Very easy and fast. Ben Jones was a great help!!! We came in looking for a couch and helped us out finding exactly what we wanted. He’s very nice and very knowledgeable!! We will be back for future perchases.
Mitchell Jones was amazing and the staff was great too. This is the second time I have brought from Ashley great experience then. I will be in too purchase more and recommend Ashley to others also.
Need to update furniture. Outdated and over priced.
Fantastic experience. The salespeople at Ashley were very patient, helpful, and friendly throughout our time!
Mitchell Jones was very personable and authentic. It felt like a friend was helping me find my needs. Above and beyond service, would recommend coming in and just ask for him. Very thorough!!!! You can totally tip too!!!
Will never purchase furniture from here again. I purchased (paid in full, no financing) a sectional last April it didn't come in until September. It was supposed to be delivered but ihad to go pick it up or they were going to charge me for delivery. Within a few weeks the couch was creaking. Tech came out and the couch was replaced. Within a week the chase side of the sofa was creaking. Tech came out chase was replaced. Within a week the chase was creaking again. A tech came out and I told the warehouse I absolutely did not want the same couch bc I was not interested in dealing with the same issue every few weeks. Finally a reselect was approved. Couch was delivered and the delivery guys were awesome. But within a week, yup you guessed it, the couch is already creaking on a completely different couch that is barely sat on!
Ben Jones was very helpful and showing me my options.
We had the best experience, Ben helped us pick a sectional and we were out in less than 35 minutes. Super easy and great!
Mitchell Jones did a great job and was very knowledgeable about the product.
Visited Ashley Furniture in Va. Beach looking for recliners. Randy met us as we walked in - pointed us to the recliner area and let us be. Came and checked on us and was incredibly helpful (and no pressure) - he just answered questions and provided info. Was a great experience!!! Highly recommend if your looking for furniture.
Wes was great. Easy purchase process.
Suzette was very helpful throughout the entire process! I worked with Wes also and he was great in making sure I knew about all my options and deals.
Ben was very helpful, informative but not pushy. Pleasant experience.
My furniture consultant,Mitchell ,was personable , courteous , helpful and professional. He asked me the right questions to find out my needs and narrowed down my search. He checked in as I was looking around without making me feel pressured. I highly recommend Mitchell and Ashley’s Homestore in Va Beach for the best selection, best customer service and convenience. The store is locally owned so even better to support local. My experience was happy and my sofa was in stock and delivered within The week to my house! 5 star experience!!
DO NOT ORDER FROM THIS PLACE, they will lie to you just to get a sale! We ordered a dining table in October. They said it was going to come in December, so we got rid of old dining table to make room for our new one. Once December came, they said the shipment has been delayed to February. February came around, still no table. When we called they said the table will be there in May. It is now May, and I called their costumer service line and they said delivery has been pushed back to mid-June. It seems to me like they just keep pushing the delivery date further and further. This is unacceptable! We have already gotten rid of our old table and have not had a table to eat on for the past 5 months! To wait 9 months for a table is RIDICULOUS. I will NEVER order from them again.
Taz was great!
Need to stop with the commercials saying they have furniture "in stock" and "ready to deliver" that's not the case! Don't believe it! I have purchased my couches there, and am happy with the quality, however I'm not happy waiting 4/5 months for coffee table set while watching commercials promising otherwise.. How's about don't take my money until you deliver???
Worked with Mitchell Jones in Virginia Beach, very helpful and knowledgeable.
We went to see Mitchell Jones at Ashley today and what a fun experience! He was so friendly and helped us get the absolute best deal possible! We got a new bed and a new sofa and love seat. He was hysterical and so fun to work with. Who knew buying furniture could be fun?! Thank you so much Mitchell! It was a pleasure! Definitely will be coming back for any future furniture needs!
Mo was excellent and extremely helpful! We went with one couch and then switched and was patient throughout the whole process by staying in touch.
My wife and I came in and Chad swept us away. He really knows his stuff! Amazing Guy. GO TO CHAD YOU WONT REGRET IT!
Chad Hanson was very helpful and polite. He wanted to get my opinion and my feelings on the furniture we were looking at. He helped us find what we wanted and was not concerned about the money. He wanted to make sure we got what we wanted. Very friendly. ASK FOR CHAD. HE IS THE BEST! My husband and I will be coming back.
Wes was very knowledgeable, and pleasant experience experience. He see the needs and have good product knowledge was good. and make sure I understood. Nikki was a please and accented the experience. Great teamwork.
Randy made my experience super quick & easy! Will definitely be going back to see him when we buy our new mattress
Went to several furniture stores this week, arrived at Ashley Furniture store not expecting anything different. My husband and I were greeted by Mo, she was available for questions without being pushy and answered our question about sofa configurations and worked with us meeting our dimensions of our room. The furniture looks nice and it's very comfortable, but also well made.
Mitchell Jones helped me from the moment I stepped foot in the store was very welcoming. He showed me all around the store, helped my find exactly what I wanted. You’d be hard pressed to find customer service anywhere else like this!
Very helpful and friendly staff. Ben helped me find the perfect couch for my home and was very patient. Overall a great experience.
I had the pleasure of working with Mr. Chad Hanson on my visit to the store recently. I’d say he is one of the most knowledgeable, friendly, professionals I’ve ever worked with in my life. Great visit. Got everything I needed and I didn’t have to spend too much time in the store. 10/10 if you’re visiting Ashley home furniture in Virginia Beach look for Chad. Thanks again.
Keishara was an amazing salesperson. She was thorough and understood our desires. She worked hard to make sure that we received what we asked for!
Kyler was awesome he made the experience easy and gave us some helpful insight. He made furnishing our new home easy.
Ben was an outstanding sales contact. Very knowledgeable and helpful.
One of the worst companies I have ever dealt with. I ordered three pieces of furniture, all came damaged. It took three months to have new furniture deliver, this time two pieces were damaged. I agreed to a $200 refund from them to accept the damaged furniture, which took over five weeks for me to receive and only happened after I started making daily calls. The manager never did return my phone call. Stay away from this place.
Ben was awesome. I love the sales!!!!!
Amazing experience at Ashley Furniture on Virginia Beach Boulevard! Ben was incredibly helpful and patient with us as we were purchasing a lot of pieces for our new home. We will be using them again for any future needs!
Ben was great and was well informed of what the store had and didn’t have in stock. I appreciate his patience!
Ben was so courteous and helpful at hello. He assisted me patiently, depicted excellent customer service skills and was very knowledgeable about the entire process. I ABSOLUTELY recommend asking for him by name when purchasing at this store. I would undoubtedly return and relive this experience.
Chad was incredibly knowledgeable and patient with us. I am super indecisive but with his help, we were able to narrow it down to what excites us most but also meets our needs. A great buying experience indeed!
Stopped in today after checking out every furniture store on Virginia Beach boulevard. Wes was extremely helpful and accommodating. Definitely recommend.
We hadn’t been in the store before but needed a couple of furniture items for our new home. My wife fell in love with two pieces, much with the help of Ben Jones. He immediately approached us at the door and spent a decent amount of time helping us mix n match between two different sets that we liked. He was professional, approachable, kind, and didn’t push us at all to buy anything. We would definitely go back for future furniture needs.
Worked with Wes today. Identified two bedroom sets we liked then stopped in nearly every furniture store on VA Beach Blvd to be sure about our purchase. Was really happy with his patience and service. He wasn’t pushy at all and did his best to accommodate our needs. Would highly recommend him. Also want to point out that lead times for some items are long right now sometimes 16 weeks. Wes made us aware of that.
The sales assistant, Mo, was outstanding. Mo was there to answer any questions I had. She was also very attentive without being overbearing, checking in with me periodically to see if I had any questions. Mo’s excellent customer service will make me a return customer. Thank you Mo!
After getting home from 4 years in Japan the shopping choices were overwhelming. Randy was a great help, he let us take our time without being pushy and was quick with assisting which was Heaven sent since we had our three kids in tow. 10/10 for Randy!
Ben was an awesome. He worked with us to get what we wanted and to get a great price this is the third item we have purchased and has been great everytime.
Ben was awesome! Took me around and made sure I had good options before deciding. Never pressured me to buy anything! Will be looking for him for future purchases!
We purchased a mattress set from Ashley Chesapeake, VA, but the box spring began sagging after 2 weeks of use. To resolve the issue, we revisited the store and were told to contact the main office for permission to exchange. We called the manufacturer (Sealy), who directed us to call Ashley warranty department. This department had no record of our purchase and instructed us to call sales and service, who then sent us to the main office where we were told that a refund could not be issued but possibly an exchange could be made. We were instructed to strip the bed and take photos of every side of both mattress and boxspring and email them to the provided address. Several days later, we were instructed to strip the bed again so a technician could come take a look at the problem. In the end, Ashley furniture issued an exchange. We went to Ashley Virgina Beach, Va, where Corey M. sympathized with our situation and explained which mattresses were best suited to our bodies and why. Corey answered our questions, addressed our concerns, made appropriate recommendations and gave us space to discuss and decide on our exchange. From the moment we walked in the door of Ashley Virginia Beach, and were greeted by Corey M, to his placing us in the capable and cheerful hands of Deborah W. who completed the transaction, we were well taken care of. Thank you Corey M., Deborah W., and Ashley furniture. We appreciate you!!!
We found our experience with Mitchell Jones to be pleasant and informative. He was very patient with our questions and concerns and displayed above average patience with the whole process. Thank you Sir for your excellent customer service.
The salesman (Randall Bridgeman) was very helpful and professional. He gave us space to look around, but was right on site when we found what we were looking for. Great job and great prices.
Ben was fantastic! He spent a lot of time with us and made sure we found everything we were looking for. We will absolutely be coming back to him for any other furniture we need. If you want to be treated right ask for Ben!!!
We just bought a home and finding a quality couch that we both like had been really hard, we decide to look in Ashley furniture and immediately we are greeted by Miss Troy Lachut who asked us what style we were going for and pointed us in that direction and it was no pressure. We were able to walk around freely and sit on the couches without any pushy salespeople, every so often she would check to see if we had any questions. She was very knowledgeable about the prices and discounts and very personable, the manager “SUPERSTAR NICK” made sure we got the best warranty at a great price. We really felt like they cared about the service and making sure we got what we wanted at a great price. I absolutely loved this experience and Ashley furniture will be our first choice for furniture from now on
Mitchell was great through the whole process. Excited for the delivery of our new sectional!
Recently, I bought a sofa chaise and oversized chair for my family room, which was a bit of a challenge, as it's a very small room. Chad, my sales representative, was very patient and helped me to find just what I wanted. Ms. Deborah and the other members of the office staff were very pleasant and helpful to work with as well. When I went back to to find end tables for my new funiture, Chad took his time and I was able to find just what I liked. Truly a nice experience and I would recommend Ashley's in Virginia Beach to anyone who is moving or just wants to "spruce up" things in their home!
Khyler was extremely helpful and great to work with! Will definitely visit again! Thanks so much
Mo was very polite and has great customer service. She gave us more info on deals that we could take advantage of. Very personable
Jasmine was exceptional! She was very personable and informative. She was very transparent and had our best interest in hand. We drove past other stores to get to this location to work with her. Thank you for everything Jasmine. We are very pleased with our purchase!!!
Randy was very helpful and kind. Made the process easy and comfortable.
Salesman was very helpful and gave me the time to decide which mattress was most comfortable without rushing me to make a decision. Much appreciated.
Ben was super helpful and we love our new couch!
My friends bought a temper-pedic bed from this Ashley and we hear about it all day and they have only had the bed for a month and a half. They say how uncomfortable it is and how they have the worst sleep ever and Ashley furniture won’t even take the bed back after they asked for it to be returned. They were told they could return the mattress after 30 days of trying it out and then Ashley furniture told them they could exchange it for another temper-pedic but they would rather not have any temper-pedic at all! They can’t through to the own to see if something can be done and their customer experience with them has been horrible. I’ve seen it daily how bad they have treated them as good customers. This Ashley furniture is horrible and they need to fix how they treat their customers!
Mitchell didn’t awesome job! It was a great experience! And Nikki was awesome too! Fast, cautious, and professional.
We had a wonderful experience shopping here today. Our salesman Ben Jones was very knowledgeable and easy to work with, and helped us with getting everything we were looking for.
Ben Jones was a pleasure to work with!
Very Lovely atmosphere! I’m typically not one for furniture shopping but I had amazing help from your saleswoman Cara ! Great response time & helped me get exactly what I was looking for !
Our sales rep, Jasmine, was outstanding! She came by every once in a while to check on me; and there was no pressure to buy. When I finally decided what I wanted, she was right there to handle everything with Ease. She made the sale a very pleasant experience. And she found the best price! I will definitely use her again in the future. When you go to Ashley furniture, ask for Jasmine. You will not be disappointed!
I love this store. My sales associate, Suzette, was amazing. I’d give her 10 stars if possible. She helped me get the exact bedroom set I wanted at a great deal and followed up with me from the day after I ordered to the day it was delivered. The people at this store are a treat and I’ll definitely come back when I’m ready to buy again.
BEN was very friendly and helpful and wasn't pushing for us to purchase our living room set Thanks Ben....
I wouldn’t buy from this location no matter what the sale is. Staff sitting around on their phones, doing nothing. Employees trying to talk about you like you aren’t standing there. Ghetto and unprofessional. To the over opinionated young girl with high expectations out of a suitor… Baby girl I wasn’t checking for you. That fine, 6’4 insta-model you expect to save you isn’t going to be looking for you at Ashley’s either… just sayin 😁
Ben was great, sending me photos and information before I arrived at the store. It made the process fast and easy. Thank you! And no wait. Items in stock.
My sales rep Jasmine was the absolute best. She was available for questions and would go in the store on her day off to make sure my items where available. Best experience I ever had when purchasing furniture.
Wes has been more than helpful throughout the whole process. He made the furniture buying process very personal and was not pushy at all.. he also remembered me when I had to come back a second time to buy more furniture. Great customer service all around
Ask for Keishara or Nik. They were so helpful and attentive to our needs
Ben Jones helped us out today. The sectional we wanted was discontinued but he was able to help us find something similar. He was very knowledgeable and was able to help us get what we wanted! Going in store was a lot easier than online!
First off, the salesman who worked with us when we bought the set no longer works for Ashley furniture. However this individual was extremely helpful and worked with us to find the best match for our bedroom. We settled on the Lettner King size bedroom set in gray. We got one king sized storage bed, two night stands, a chest of drawers and a dresser mirror combo. We bought this set back in June of 2021. The salesman told us we would be waiting "8-10 weeks for our furniture". 3 months later, in October, we were still waiting for the set. I had spoken with the Ashley furniture folks on the phone to get estimates on when our furniture would arrive. At that time they were able to deliver everything but the bed. We had just moved into our house finally and needed storage for all of our clothes, so I agreed to have the 2 nightsands, chest of drawers, and dresser combo delivered. This was a mistake. It is now March 2022 and we still have not received the bed. They send me a link every month or so explaining that due to covid 19 the bed still isn't available. We tried visiting the store where they told me the same thing. At least someone there gave me a phone number for a district manager named Kathy Ross. Well Kathy is still on vacation for christmas apparently every time I call her phone number and leave a message. I say this because her voicemail actually states she is still on her Christmas break. Last time I called it was February and still no call back from the elusive Kathy. I call the Ashley furniture help line every time i recieve a new "update". They tell me it will be 4-6 weeks every time. When I ask if I can return the other furniture now, they say they only can cancel the bed or that I can continue to wait. So now I can either wait for god knows how long for a bed, or I can try to find something else that might match this set. Well we have looked and there are hardly any king sized beds which even come close to the color or style of this set. Ashley won't take back the furniture which was already delivered because it has been used. I would like to just have a bed at this point and not have to sleep on the floor. It's been 10 months since we ordered this furniture and 7 months of sleeping on the floor on a mattress. They will probably tell you 8-10 weeks but I assure you it will be much longer. Until Ashley can figure out how to deliver what they are selling to people, I can not recommend them to anyone.
Always good experiences here. Mitchell was awesome and made the process simple!
taz salesperson was great!
I have to admit that I’m no fan of furniture stores or car dealerships - they feel too “salesy” and are typically way too much pressure - I just don’t have the patience for it. So, when my husband suggested furniture shopping, I was none too excited. We enter Ashley Furniture and are immediately greeted as we step through the door and asked if we needed help, “Nah, I’m good. We are just killing time.” As we wander around for a bit, we are then approached by Khyler Campbell, the salesman that I am certain is about to feel my wrath from having to be in this place. He was polite, professional and took my glare in stride. He asked if we were looking for anything in particular, gave us a quick layout of the store and said he’d give us some time to browse and would check back in if we had any questions. Okay, cool…. He wasn’t so bad, maybe I can get through this. After a bit, my husband chased him down with a few questions and after speaking with him for some time, I have to admit this isn’t bad at all. Khyler was informative, personable, easy and funny (which is huge for us) - we thoroughly enjoyed him and the experience, despite my initial resistance. We left that evening with 4 rooms of furniture awaiting delivery and have also agreed that we’d love to have him and his family for dinner! If you are looking for a great furniture buying experience, ask for Khyler! The ladies at the service and financing desk are amazing as well. Deborah got us taken care of in a flash - just in time for our son (14) to make it to his first date (It’s not a date, Mom) on time! I kinda wish I had more rooms to furnish - lol.
Troy Lachut was my sales associate and was very helpful, kind and knowledgeable. If you go to Ashley home store, ask for her! Everyone in this store is welcoming and friendly, I appreciate them all. Definitely would shop here again. :)
Randall was amazing. I've been looking for a few months for a new table and my heart what set on one style. He searched high and low to make sure I got exactly what I wanted. He was patient and worked every deal he could! Would 100% go back for future purchases.
Mrs.Maria, Tonya, Deborah, and one other wonderful lady at the front desk helped us fix our bed issue with ease. They reassured us that everything would be delivered in a timely manner and they did it all with a smile😊
Great and amazing place to purchase furniture. Randy did a great job assisting us with our purchase. He gave us feedbacks and options on what will suit best for our home.
My sales person was Mo. I really appreciated the hard work and persistence she exhibited helping me with my sale. She was very helpful and got me the best deal that she could. I am very satisfied with me purchase and the kindness she showed towards me.
Ben was very helpful in purchase of a mattress.
Mitch was very helpful, grade A customer service definitely consider going to Ashley’s and Mitch for all your home needs
Very knowledgeable with info and helped us out a lot Mitchell was very helpful, definitely recommend 10/10
Since moving from Florida, we needed furniture for various rooms in our new house. Thankfully, at Ashley, our sales representative Mitch was incredibly helpful throughout the whole process, ensuring that we were getting the best pieces at the best prices. Thanks again Mitch!
Mitch was incredibly helpful. Not only did he help us make the right decision for our home, but he made sure the pieces we purchased were going to fit perfectly. The furniture world is full of pushy sales people, Mitch is not one of them. He has his customers best interest in mind, always! We were so satisfied with our first purchase, we came back to him for a bedroom set.
Corey is the best customer service sales person that you can find. Great personality, good vibes. Ask for Corey when you go to Ashley Furniture Store.
Ben was amazing to my wife and I. We were looking for nice mattresses and he pointed us in the right direction. He was professional and nice. We will ask for him again. Thanks man.
Ben was helpful, educated and very professional. He wasn’t over bearing like most sales reps are. He had an excellent system of ease with his approach. With everything going on it’s always awesome to have a kind, relatable representative to help you purchase high quality and just the right piece of furniture. My husband and I would recommend Ben to anyone and will always specifically ask for him when we come back. Thanks so much Ben!
Mo was extremely helpful and courteous! Very personable. Will definitely return to this store!
Mo was a very good sales associate and helped me figure out any way I wanted to configure my couch.
Furniture shopping is always stressful for me, but Mitch made it so easy! He was very attentive and accommodating to my needs and my budget. He made my Ashley’s experience so swift, I will definitely be returning! Ask for Mitch at the door!
If you want a really good deal ask for "MITCH" AT THE DOOR HE'LL GIVE YOU A SWEET DEAL HE IS THE REAL MVP
Update: I called the store again and they told me our big chair was in stock (no one bothered to call us and tell us) and our bed was pushed back until May. I am so mind blown that business is being conducted this way. Also, the email the you gave me is invalid. I tried twice and someone else tried for me and it kept bouncing back. Please give your customers a valid email. I use to really like Ashley furniture. We have always had a great experience until recently. In December we purchased quite a few items for our new home with the promise that everything would be delivered or available for pick up first week of February. A week before the expected time frame, we had to reach out to our sales rep for an update and he Informed us nothing is arriving until mid March. We wouldn’t be so frustrated if we weren’t promised a time frame and mid March is when I’m expecting a baby. It’s VERY inconvenient. I’ve called the store and customer service and they keep giving me the run around and then I found out another part of my order won’t arrive until April. It’s really horrible customer service to 1. not update your customers on any changes and 2. To promise a time frame when you can’t follow through.
I was trying to get into the store with a wheelchair and Your employee Isaiah Tazwell 3rd help me into the store He was very knowledgeable about the products on the floor once we entered. He showed me the exact piece of furniture I wanted, but the color wasn’t available, He volunteered to check the buffets out on the screen, but there wasn’t any in Cherry. He was very very helpful. I was happy to have such great Customer Service. I will be back, and I will tell my family and friends about the service rendered.
The service has been Great every since I was referred to Ashley Services. I was helped by Ben the salesperson who was polite and able to assist me with not one but two purchases on today! Ms. Deborah, Ms. Chauncey and Tanya displayed excellent service skills! Because of this experience, I have referred several of my associates. The Staff@ Ashley Furniture made me feel appreciated while making sure I received the best prices as possible for my purchased items
Taz was awesome! Best expire next purchasing our first couch.
Ben in Virginia Beach rocks! Highly recommended him!
Mo most helpful , courteous and professional
Khyler and Deborah were quick and helpful! Thanks!
Mo was extremely knowledgeable and helpful when buying our sectional sofa. She made the whole experience pleasurable and answered all of our questions thoroughly! All around great experience!
Great customer service! Thank you!
Mo was wonderful at helping me find a TV stand at a price in my range! She also helped me with shipping so everything i ordered prior plus this came at once. Thank you so much!
Mo was a great help for us. So kind and gave us time and space to look at items but was attentive when needed. We’ve purchased many items from this location and have been pleased with the quality and customer service.
Need anything to furnish your place? Go to Ashley Furniture in Virginia Beach and ask for Ben! Within an hour I was walked through the store to see exactly the options that matched my interests I described. I walked out having purchased a bed, a bedroom set and kitchen table- quick and easy!
Had a great experience with Ben Jones at the Virginia Beach location. Got exactly what I was looking for at an amazing price!
Ashley’s Furniture had exactly what we were looking for! Our sales rep Ben Jones was beyond helpful. His attention was 100% on us and our wants/dislikes. The best part was he gave us a great deal!
I ordered furtinure in December 2021 and paid in full for items for delivery and was made to come in store for pick up floor model in February 2022, I was advised second chair was out of stock and found that same chair on Amazon with delivery, I had a total of 7 items and have only received one item that was a floor model and was advised a second time I had to do store pick again for second piece for floor model while waiting for delivery of new items since December when I asked for discount was only going to be given the 10% discount. I simply called my bank and initiated a dispute.NEVER BUY OR SHOP AT ASHLEY’S FURNITURE! THE WORSE!!
The staff is very helpful!
Mitch is absolutely amazing!!! He listened to our needs and wants. Was not pushy and so down to earth. If you need anything at all go see Mitch!!!
The in house financing is a bait and switch and takes advantage of young, uninformed people who have no one to advocate for them. It screws them financially when others are trying to help.
UPDATES: within a couple of hours of posting my frustrations here regarding my concerns and complaints, Ashley's reached out with concerns about my multiple experiences and have more than addressed even the 5 year old matters resolving everything actually! This is honestly the first time I can say that a company cares and I'm not just another number on some spreadsheet. Based on the response I will continue to do business with them and appreciate the time and effort spent on earning my little piece of business back! I'm not some big spender or have some disposable budget and they still spent the time to fix things....truly impressed and if you find yourself having concerns like mine, give them a chance to fix it like I did and I think you'll feel the same way 😊👍 This is round 2 of dealing with the liars Ashley's furniture store continues to employ over a 6 year span of issues. My daughter went here to replace the dresser they oversold us 6 years ago because two of the drawers broke less than 2 years of purchasing as she really likes the look of the dresser. I paid $261 and that was after a 30% discount in 2016....now in 2022 they told my daughter I paid $900 for 6 years ago and can sell it to her today half off for $400.... So an old outdated model has more than tripled in cost and you're doing her some "favor" by giving her the price of $400??? Stop scamming people and be honest. Unacceptable, unappreciated, inappropriate, ridiculous, rude, etc.....it's mind blowing how you are still in business, your companies training on lying seems to be going strong! Feel free to see my review from 5 years ago when the dresser bed frame I bought had issues upon arrival and then dealing with customer service, that was the same thee ring circus of events as this is now today.... unbelievable. How do you all sleep at night taking advantage of people during such a difficult time for everyone especially when they are considering giving you repeat business on a second chance?!?! Stay away from this company period!!!!!
Chad was a very knowledgeable associate, with an outstanding presentation for temporpedic mattresses
Chad is a very knowledgeable associate. With an outstanding presentation.
I was greeted at the front, given directions to the area but wasn't helped by associate. Didn't find what I was looking for on my own. There were at least five talking without assisting anyone. No service, no purchase.. thanks for great customer service!! The same man walked past me again, nothing barely eye contact.
Mitchell at the Virginia Beach Blvd location was amazing! He was super helpful, kind and worked really well with our families needs! I’d 100% recommend him to family and friends! Thank you again for all your help!
I'd like to give special recognition to Sales Associate Wes Woodall. We visited the Virginia Beach store a couple of weeks ago with a goal of finding a sectional couch, but we had some very specific size limitations. Wes spent quite a bit of time with us trying to (1) identify pieces that were currently in stock, and (2) match the in-stock pieces with our size specifications. He worked very hard to help us, and I appreciated his persistence. Unfortunately, we weren't able to find a sectional that would fit our space, but I truly wish we could have purchased something from him. He demonstrated excellent customer service!
A little overpriced. I’d say the quality of the furniture here is below average and cheaply made. The furniture looks nice but in reality it is cheaply and poorly made stuff. I can’t confidently say that all the furniture is second rate, but the prices didn’t tell me that I would have much value for my money here.
Love their products!
Not good saw a dresser online I wanted. Thought it was in the store but it wasn't. Benjamin said he had to order it and it could take 16 weeks. I either pick it up at the warehouse or pay 59$ to ship to my house. Went home back online free ship to my house just a few days
The Sales Rep Ben Jones, went above and beyond to help me find what I needed. I appreciate him letting me drag him all around the store for and hour and a half.
Salesman Chris kitch told us our furniture was in stock when it was not. He also invoiced us for the proce we agreed on minus an end table. After a month of waiting, we were told we're not getting anything for 8-12 weeks. Shop anywhere else
The folks at Ashley in VA Beach were awesome, in particular Chris Kitch, who spent a lot of time showing us different options that met our goals and styles. Would definitely recommend this store.
We love Ashely Furniture! Corey was awesome! He helped us find the sofa we have been looking to find for a while now and we are so happy with our purchase! Thanks Corey!
Cara was amazing! Very patient, knowledgeable and kind! Never hesitated to answer any questions. Never rushed or pressured us and was always available when we had a questions. Thank you Cara!
We had a great experience at Ashley Furniture. Chris who helped us, was very patient and answered every single question. We were unsure as to what exactly we wanted, and he helped every step of the way.
Friendly people, did not have what I was looking for.
Worked with Khyler Campbell. He listened to what we were looking for. Gave suggestions. No pressure. When we redefined our desires, he took us right to the couch we really wanted. Glad we came. Great job. Thank you.
Khyler made my experience in the store EXCELLENT!!! Everything was in stock and made sure everything was in stock before I paid for it!!! Thank you Mr. Khyler!!
Chris was amazing from start to finish. I just moved to Virginia and was in need of a sectional. He showed me everything that was in stock and even some selections that I could order of I wanted. I was torn between three, one of which I had to order. I couldn't make up my mind so I left. I went to a couple of other stores and couldn't get those sectionals off my mind, so I went back. Chris was very helpful when it came to choosing the right option for me as I do have three animals. I ended up with a 2 piece sectional with ottoman and a swivel chair. I can't wait for them to be delivered on Friday. A big thanks to Chris for helping me out and I will be back soon for a new bed!
Really good service and willing to keep prices so customers feel satisfied. Great customer interaction.
Ben Jones helped us out tremendously. We highly recommend you go see him. Ladies at the finance counter were fast and efficient as well.
Great Customer Service.
Our salesman did a great job!
Great experience! Ben was super friendly and informative. He helped me find exactly what I was looking for!
I really enjoyed my experience at Ashley HomeStore. I really enjoyed my experience with the associate Khyler, he was nice and knowledgeable. He made the experience of coming into the store very pleasant.
I recently moved to VA Beach and had been to every furniture store to find a couch that I was looking for. I went into Ashley Furniture and worked with Sophia, who was so amazing! I had been in the store the day before and found the couch I liked, and went home to measure to make sure it would fit. I came back the next day and the couch I wanted was out of stock and wouldn't come in until January. Sophia was so kind and patient with me- she showed me a variety of couches and since I had very specific measurements, she went around the store looking at various options and had her measuring tape in hand! I was very indecisive, and since the couch I had wanted wasn't available, I left the store to go home and re-measure to see if I could get a bigger couch to fit. Sophia gave me her card and made sure I texted her before I left in case the couch I had wanted came back in stock. She texted me the next morning and said the couch I wanted was back in stock and set me up so that everything (paperwork, etc) was ready for when I came in to purchase! It was a seamless process, and I was very satisfied with the level of service and consideration I was given throughout the whole ordeal!
Not enough variety. Sorry
Just wanted to give a shout out to Chris Kitch, he was so helpful and knowledgeable in helping us pick out our bedroom suit and getting us a great price, thanks Chris, would definitely recommend you look for Chris when shopping at Ashley Home Store.
Christopher was great! I explained to him what type of bed type, size, and style that I needed and he delivered. He even encouraged me to try out some of their various mattress. I’m so relieved that I’m done shopping. Thanks Chris!
Amazing! My fiancée and I were hard pressed to find furniture in time to move in to our apartment together and I’m so thankful we came across Ashley Furniture. Wes, our sales professional, listened to us and helped find us the perfect pieces to fit our needs. We will be coming back in the near future!! Don’t bother going to any other store along the boulevard. Go to Ashley first (and ask for Wes)!
WESS WAS INCREDIBLE!!!!!!! My fiancé and I were in the biggest rush and he had us in and out and walking out with a new couch!!!! HE WAS AMAZING. So professional 10/10
Our favorite furniture store in the area. We found a nice couch and love seat. The sales people were helpful but not pushy. Lot of good furniture.
Ben helped us find the perfect tv stand for our new home!
Nice I loved that place
No customer service. Felt rush
Super frustrating! I ordered a very expensive sofa set and a bedroom set for my daughter back in May, since we just relocated her and didn’t have any furniture. So far, I’ve received 1 recliner for the sectional! I was told some items were in stock but then that must have changed. Then I called and was told mid July all of my items would be in, and then called again this morning and now it won’t be until August! Had I know it would be this long I would have shopped elsewhere! My sales rep was cool but even he stopped communicating so I guess once you get that commission check, no need to make sure your customer is happy. Delivery guys who brought the recliner were nice so two stars...
Customer service was friendly the store did not have what I was looking for. It was nicely decorated.
The delivery service really bad.
Shopping for new sofa and dining room table, Randy was a very patient sales associate looking for pieces we were looking for, after about 2 hours the deal was completed
No no CT lmk
The sales people are wonderful but the delivery and customer service are the worst in the business. Multiple missed deliveries and can never get a call back from customer service
Ordered two pieces of furniture in February was told that it will be ready in up to 12 weeks. Called after the time frame given and it’s still not ready. Now today I happened to call and it’s a oh your accent chair is ready but the ottoman will not be until mid June. Asked if that’s guaranteed and of course it’s not. I cancelled the order because I can do without the bs. I don’t think I should be waiting this long for something I paid for.
I went here with a friend and it was very nice with great customer service unfortunately they didn't have what my friend was looking for but the lady that helped us was very friendly and had great customer service. I just wish that I could remember her name so I could add her to this review
BUYER BEWARE!!! Worst furniture shopping experience of my 55 years! Delivered first set with smashed chest frame and baseboard, cracked mirror frame and missing bed legs. To make it right, they sent a new set. New set had smashed chest frame, missing bed legs and nightstand that was drilled in the wrong places and could not be assembled. I decided to cut my losses and have them pick up everything and refund money. They agreed but screwed up the pick-up order and only picked up half the items. Had to wait another week for them to pick up the rest. Then, they failed to log the items back into the warehouse so I had to make several more calls and wait several days for refund. The incompetence and poor quality control can’t be an anomaly. Save yourself some incredible frustration, missed time from work waiting on deliveries and replacements, and 20+ phone calls. Go elsewhere.
The sales people are great that are on the floor. However, if you have to deal with billing or collections; forget it! They are rude, have zero compassion, and could care less about your situation. They will take you to court over and over again. They will garnish your wages over and over again. They threaten you, Talk over you, and just totally disrespect you.
Purchased a sectional after researching for exactly what I was looking for. Went in the store to purchase it, one piece of the 3 piece sectional had to be ordered. I was told 4-12 weeks due to covid. However it shouldn't be that long, 12 weeks approaches and was told my piece should be in. The day I was told it should be here passes and I hear nothing and I call and and then told another date 4 weeks out. Unacceptable and honestly very disappointing.
The sales people were helpful but not pushy. Their furniture is beautiful, sturdy, and well made.
UPDATE 2: GOT ALL MY FURNITURE ON JUNE 14TH. All originally ordered January 10th. They brought my couch and a new; replacement TV stand that they had broken. So 6 months, a ton of phone calls and lots of confusion /bad customer service and I finally got my furniture. The furniture itself seems great. Not Haverty's quality but good enough for the price. Waiting 6 months and the company basically tugging you along the whole time made the experience really terrible. I will not be buying furniture from them again. I will buy higher end furniture from a more reputable brand. UPDATE: so the furniture was delivered when scheduled (still missing the couch) and as they are bringing in my TV stand, they go to flip it over to set it on the floor and all the shelves fell out the bottom and back of the stand. It broke and fell apart right in front of me while the delivery guys were still holding it! It hadn't touched the floor YET. They left the TV stand because I had a totally empty living room with my TV on the floor. I'm supposed to get a replacement. Fast forward a couple days and they give me a call about the stand. Now they want me to email them pictures of the stand when I watched the delivery guys take photos with the moving blankets still on the one side of the stand. I got home that evening from work and took the photos and they told me they would reach out. It's now been a week after I sent the photos and nobody has reached out. I'm infuriated. I will NEVER RECOMMEND ASHLEYS TO ANYONE EVER I purchased furniture on January 10th. Today is May 4th. I still have not received my furniture. I received a call a few days ago saying my everything was in and ready to be delivered! We set a date. fast forward through the weekend and they call on Monday saying that they were mistaken and my sofa was not in yet and to my knowledge the delivery was canceled, BUT it wasnt. they just called me trying to confirm my delivery. I explained that I was called yesterday and explained my sofa was not in, lady on the phone asked me to hold and verify. No my sofa was not in and NO I could not cancel this delivery as the rest of my furniture was on the truck and told me to answer the door when they showed up and to send it BACK! I'm currently on hold trying to get back on the phone with the lady I just spoke to trying to determine if they're gonna charge me for a 2nd delivery I DID NOT WANT. Pretty much been the WORST buying experience I've ever had.
Poor customer service.. No compassion to their customers. We cancel a merchandise that was purchased way back Jan 31. We understand that because of the pandemic everything is pushed back. But if you are promised of up to 12 weeks of delivery and have to wait for another 6 weeks and not even 100% guaranteed then I guess everybody will feel the same way how I feel. The most frustrating part is the cashier. We are being help between other customers. For 2 hours we sit and wait, and just to be told what are we waiting for. No explanation of whatsoever of how much money will return back to us, cannot give us a printed itemized pro rated receipt (we purchased a recliner too) because it will not let her. Yeah I guess Walmart can print one that easy. Just.a reminder for them,it doesn't mean that we a cancelled a purchased it will make us less a customer compared to the other customers.
I ordered a storage bed from this location after waiting weeks for it to be delivered they sent me damaged merchandise. I spoke with customer care and the scheduled another delivery to send out a new bed. Well they show up today with the EXACT same bed that they tried to deliver last week. THE SAME BROKEN BED!!! They didn't even try to get it right.
This establishment is one that I would not recommend to anyone. After waiting 3 months for our couch to come in we were told that the couch we bought was no longer being built to its fullest because of the new design they came out with. Not once were we notified of this issue or when the purchase was made. We were not once offered the new couch or if we would like to change couches. We received one piece of the couch with another on the way but never the full purchase at once. After going down to the store all of this was told to us when it should have been communicated to us over time. I understand COVID is still an issue that many businesses and people are dealing with but it is unprofessional on how nothing was never conveyed to me. After picking a new couch the delivery was all messed up with no updates being given to us and nothing has been offered to us in lieu to the situation. It has been a headache and if you do not want to deal with one, go to another store.
Very friendly and helpful staff
Purchased a sectional, in store service was fine. Was told the delivery date would be March 28. Got a call from delivery team while I was at work to confirm my delivery. When I called back no one was in, so I talked to customer service. They said it’s just a reminder call to let me know the delivery date. I receive a call March 26, saying that the only date available for delivery was April 2. There was some confusion on who is in charge of setting the delivery date. I get a call to confirm my delivery for April 2. I confirm, and was told I would be contacted with a 2 hour delivery window first thing in the morning. I get a call at 1130 saying the delivery driver can’t come and that I would have to reschedule for April 3. It’s now April 3 @ 1220, no call for a 2 hour window, no couch, no information or update. Some serious lack of communication and organization with this business.
Purchased furniture from this location and was told I could pick up on Saturday — it was the only reason I purchased it. Was given wrong furniture and not advised until after U-Haul was returned and my old furniture was thrown out. Office manager and Jennifer at pick up location were both incredibly inefficient and advised there was nothing they could do — I would have to call out of work on Tuesday to be available for delivery or I could keep the dresser that doesn’t match the set I purchased (both ridiculous suggestions and not customer forward at all). Was treated like them delivering it after their mistake was some kind of favor to me. Would not suggest this company or it’s warehouse for purchase of anything.
Had this sectional for Two years. Had the end piece replace and it’s broke again. Bought the warranty. Supposed to be good for 5 years, but didn’t tell you if they replaced the furniture then it’s no longer warranty. The material is made of compressed wood. I paid over 2K for this junk. I will never buy from them again.
In store prices are marked way up from the website. Also, in store there is a 12 week delay in ordering and delivery on 99% of the items. One example of the mark up. The Velletri Queen Sleeper Sofa is $1300 online, but instore it is marked up to $1900. Picture added from website.
Dustin Hoskins was great no pressure on buying. Delivery was great called to let know exactly when it was coming and came on time.
Good inventory of furniture. Sales staff was knowledgeable and helpful.
Unfortunately never again! Sales experience was great aside from the fact that we were mislead about the warranty. The person in the service department was also very nice and followed up BUT the warranty was not honored as sold. Sadly .... not again. Reply : unfortunately only a partial was offered that I am not even able to collect as I do not have access to the card originally used.
The store was very well kept and the staff was very friendly and helpful 😁
We are building a new house and need everything. We have been all over VA. Beach. This place has very nice quality, reasonable pricing and service with attention to every little detail. We are picky. I've been looking for a power recliner for months. Found the perfect one for $1500 (total) in 10 mimutes. A lot of the furniture I've seen for sale up and down VA Beach Blvd I wouldn't take if it were free. Ashley is very refreshing.
Ordered the Mabton sofa on 11/29/2020. The sales person told me it would be 8 weeks. I was ok with that. 8 weeks later never received a call, so I had to call and got multiple possible dates of when the sofa will be in stock. Finally received a call back and they have now pushed the date back to 2/24. I have had enough and went to get a refund. I also called the owner of this place and left a voicemail with no call back. I would say stay away from these individually owned stores. They just want to collect as much money as they can and keep telling you lies on where you item are in process. I have purchased from Ashley in another state and was a totally different experience. The Virginia Beach location should be closed!!!
Long story short my wife and I purchased a couch here after a horrible experience elsewhere. Ken was amazing. He explained everything upfront, showed us several models of what we were looking for, and then let us wander and decide for ourselves. He answered all our questions even more in depth than we had anticipated. When it came time to buy, he got us in and out the door. We loved the quality of the couch, but even more than that we loved Ken. Go here for your furniture needs. Ask for Ken. You won’t be disappointed.
James is awesome!
HORRIBLE! I ordered a sectional 6 months ago and its still not delivered. They quoted me 8 weeks and we're at 20 and counting. My sales person used to call me regularly for updates but it seems as though he doesn't care anymore. I cannot get in touch with anyone in customer service or him! The last customer service person I spoke with told me she would credit me for the cleaning package I purchased with it but it has not come off my CC statement. I understand manufacturing delays because of COVID but this is beyond excessive.
Gave one star because it wasn’t possible to give zero. We’ve been waiting almost HALF OF A YEAR for our couch. Do not order furniture from this store. The pandemic has caused issues with manufacturing, but there is no reason it should cause this many issues with customer service. I’ve asked to speak to a manager numerous times. I’ve asked for updates and received word that I would “guaranteed call backs.” Lies. I’ll have to physically go to the store to speak to someone. Letting everyone I know not to order from Ashley furniture.
Worst experience EVER!! It took several months for delivery, item looked nothing like the floor model. Called to return, had to get it approved by a manager?!? Setup pickup date...they dropped the ball and did not schedule it. I had to call and reschedule, mind you that you do not get refunded until pickup. They finally scheduled a new pickup date and told me I’d receive my refund in 5-7 business days minus a 20% restocking fee. Two weeks later...no refund! I called and they told me I needed to come into the store to refund my money back on my card!!!! I will NEVER shop here ever again!!!
Very helpful. Sales person started with us and answered all of our questions
Very expensive. The furniture appears to be high quality and the warranties offered are good. However nothing in the store is that affordable!
Not many options for what we wanted. Customer service was good.
BEWARE! Purchase your furniture elsewhere if you value your time, money spent, and communication about your order. I purchased one of the best bedroom sets available on 8/17/20. I work in the health care industry and had complete knowledge and regard to the fact that COVID-19 is affecting the normal shipping and delivery schedules. Regardless, there are bigger problems in the world. My current focus at the time was obtaining a delivery date and completing my purchase. I made my selections with Suzette at her computer, she said, she'd call me within 24 hours to notify me of my delivery date, but she expects it to be nearly a month out. Well that's reasonable considering our new normal and it's not stocked in the back of store. I understand. I went upfront to complete my order and checkout. During this process, the lady completing checkout with me jokingly says, "You're probably not getting any of this until Christmas". I definitely took that comment as dramatic sarcasm, and reiterated the time frame that my saleswoman quoted to me (nearly a month) and completed the checkout process. I paid in full, paperwork signed, and had complete confidence that the saleswoman would contact me as she specified. Long story short, I purchased on 8/17, after 24hrs as promised to be contacted by Ashley staff, she did not contact me to update me. I called Suzette, I called the store on 8/24. I called the store on 8/24, spoke to staff who told me a delivery date of 9/11 -14. I called Suzette again, she verified that all items would arrive early at once to my home. Ok so on 9/12 after absolutely no contact from Ashley staff, I call them. Only to be disappointed that delivery date changed. Again without notifying me the customer of the change, as it has inconvenienced me for the second time. Delivery date is 9/25. Unfortunately for me, in anticipation and assurance that the items I ordered would arrive as scheduled on 9/11- 14....I'd already been proactive and removed my current bedroom furniture from the bedroom to storage. Of course, rented a truck for transport and paid for help moving my items from my home to a storage unit on the evening of 9/10. Now I must wait another 2 weeks and sleep on the couch and creatively store my clothes. I'm frustrated because at this point in time, twice, I've initiated contacted only to be told delivery has been delayed. Yesterday, 9/22, I contact the saleswoman to confirm delivery for 9/25. Again, no one contacts me, I'm reaching out to this company doing their job for them. And again, delivery date is rescheduled for 10/2 or 10/3. I cannot continue to accept the constant lack of communication, lack of customer service, and disregard to the fact that time is valuable. I have a professional life to work around, and cannot continue to request days and hours within those days to be home available for a delivery that will continue to be rescheduled. I went to the store, spoke with manager Dustin. During our conversation, he offers to remove delivery fee and offers 10% percent back but only off very small portion of the items I've paid for....well of course, that makes complete and common sense. But its not enough, are you customers and reputation not valuable enough to do better professionally and set a standard? And to make it worse, during our conversation and after the offer of removing delivery fee and offering 10% off of nothing, he says my items won't likely arrive until mid October. Thank you Dustin, for your honesty and acknowledging a much farther possible, maybe, perhaps, likely delivery date. Unfortunately, I had to come to the store to hear the truth, I had to be baited along this entire time. Ultimately, I regret this purchase, I currently have none of the items, and I want a more reasonable accommodation for this chaotic experience or full refund, no restocking fee. It would be a relief to cut ties with this company and not look back. Update as of 10/2020 Ashley refunded $ for delayed/unrecevied items, delivered our mattress, and provided rails and box spring for the mattress
Out of all the shops that sell furniture in Virginia Beach looking salesman Keith was the reason we stayed and looked longer than 10 mins and bought two new recliners. Clean store and lovely service by keith. The best recliner by far
Edit 12/22/20: Emailed Kathy Ross 11/13/20 and 11/24/20 and got no response. I’ll make sure I’ll never purchase anything from Ashley and do everything to stop friends and family from making the same mistake! Purchased a sectional 2 years ago and it’s already falling apart. The manger and sales associate recommended the protection plan and assured me it covered everything. I called the company GBS to file a claim and they denied me. The plan literally covers nothing. Save your money and purchase furniture somewhere else.
Never got my furniture or an apology... they just gave me excuses and an attitude when I finally asked for my money back
Vernon Williams at the Virginia Beach store 5144 Virginia Beach blvd. He was awesome well knowledge of his job. He was Kind friendly Honest and a wonderful person to do business with. Because of Vernon I will be back and recommend others to him
Very frustrating experience here. I purchased a dining room table on Oct. 25. We told our salesperson that we were looking for a table that was available as soon as possible. We went through a few tables and finally we found one that I liked and that the salesperson said was available in the warehouse. He said it would take 8-10 days for delivery. I went ahead and purchased it and then he told me that he put the delivery date as 11/27, “just to be safe”. He said it would be there beforehand, but I should have known something was off. I called about two weeks after I purchased the table to get an updated delivery date. I called and no one answered, so I left a voicemail. No one got back to me. I called back and eventually spoke to someone and they said my table would be here in more like 8-10 weeks rather than 8-10 days because it was not in the warehouse. Another week goes by and we call again. Our call kept getting transferred and it took us over 20 mins to actually speak with someone. Again, we had to leave a message and no one has gotten back to us. I totally understand that there are delays because of COVID, however I feel like this salesperson lied to me just to get the sale. He knew I wanted something quick and just made something up to get the sale. Our experience in the store was great, but customer service since I purchased the table has been terrible. Still waiting to hear back from someone, but at this point I just want my money back.
I got a couch and a chair spent 1800.00. T he service before purchasing was good.Then the problems begine dident even have the set 5 months and the couch started sagging.Tried to get some one to answer the phone or e mail was impossible.Had to finally had to go to the store to get something done.Got a call back witin a week from the repair person had ro wait 2 weeks for him to come out.Said it was just the cushions was going to replace them .waited 3 more weeks calling to find oit when they were coming they said a week left 15 messages no return calls had to call the store again and ger them to tell me what was going on finally got them amonth after the first visit .H ave had them 5 days and are doing the same thing . byers beware dont sped ur hard earned mony at ashleys the cheapest made furniture .I woulent purches a dog bed from them . Lesson learned
We had great service. We're looking forward to our furniture being delivered.
Furniture quality fair. Staff was very nice and Informative of purchase options
Helpful staff, good variety of styles, voluntarily price-matched the competition, prioritized checkout so we could pickup items same day. Definitely worth stopping by!
This store is impossible to contact without calling about 10-15 times. Edit: Lazy worthless company, customer service is horrible.
Really liked a couch and had a great salesman but there were two downfalls. 1.) they were no longer making pullout sofa beds for 2020 because of the virus. I get that, but there are many other furniture companies who are back to work and operating now. 2.) I decided I would forego the pull out sofa and just get a sectional instead (No warranty- too expensive), despite them saying delivery would “probably” be by Christmas but they can’t garauntee it. Well their systems were down and after about 25 minutes of waiting with an infant, I was told they will call me later that day to take my payment over the phone and confirm my order. 3 days went by and no one called me. So Ashley furniture basically lost $1300 sale and I went and purchased a pullout sofa bed from Rooms To Go with a delivery date mid November for the same price (3 year warranty included)! Ashley is going to lose a lot of business if they don’t get their warehouse up and running and have better in-store management that are on top of things.
(09/07/2020) I purchased a sectional from this location on July 12. I paid in full and was told by the sale associate, Corey Mills, the delivery would take place Sept. 5th due to delays. Understandable- things have gotten backed up. Aug. 31, I tried calling both his number and the store I bought it from to coordinate the delivery. I left voicemails on both. They didn't get back to me so I called the store again. I've left several voicemails with this location to figure out where my furniture is. Not a single returned phone call from them. It's been close to 10 days with me trying to contact them and no response. Had they communicated in ANY WAY, I would have understood a late delivery. It's crazy times. But to be ghosted by a company after I paid in full for a product and then did not receive it nor hear from them.... that's just disrespectful. Good luck getting in touch with a representative if you're not in person. Still have no idea the status of my couch. Still can't get in touch with them. Still haven't been called back. Would not recommend. UPDATE (09/08/2020): After writing the review and reaching out via email- the store has since responded. Corey called me and I have been updated on the status of my couch. I am changing the review from 1 to 3 stars because of this. The email that did solicit a response was: kross@furnitureoptionsva.com For those dealing with these types of communication issues UPDATE #2 (10/01/2020): Called sales associate. The store has apparently voided my sale without issuing a refund. So now I'm out the price of the couch and apparently a couch. Shop elsewhere. Customer service is terrible. Just an utterly AWFUL experience.
Good service
My sales associate, Brian, was absolutely terrific! Unlike some sales people, he was not aggressive; He simply let my wife and I look at all the available sectional couches, and then we had questions, he was extremely helpful. We looked at other furniture stores, and I came back to Ashley a few weeks later. When I asked for Brian, he was again incredibly helpful. He offered a terrific price, and we couldn't be happier with the service. Thanks for all of your help, Brian!
Ordered over 18K worth of furniture and bedroom sets, was given a delivery date for 3 months later the day before the expected delivery we come to make sure everything is everything and we find out there was no delivery date set. Unacceptable.
DO NOT WASTE YOUR MONEY HERE. I'm going to keep this as short as possible: Approx 8 months ago I ordered 5300 worth of furniture, every possible problem happend. Things didn't show up when it was suppose to, things were damaged, ordered improper sectional setup, parts missing, literally everything was wrong. Eventualy after waiting for hours at a wharehouse and 2 extra corrective deliveries. I had to go get the rest of the stuff myself. Now 8 months later the stuff is cracking bubbling and just the WORST craftsmanship. I was contacted by Kathy Ross via email who issues me a 1900 credit. I went to the store with the credit AND THEY TRY TO UPSELL ME 1700 EXTRA DOLLARS FOR THEIR MISTAKES AND POOR QUALITY. Because of course my funiture was discontinued and according to them I bought "good and not better or best furniture" outraged I emailed Kathy again who was quick to respond (about 10min any other time) its now been 9 days and 3 emails I sent no reply. I am absolutely contacting corporate here shortly and possibly a lawyer at this point. I also have friends in other states that have had same exact issues with the same company so not sure how far ill get with corporate.
If you want to wait 3-6 months for subpar furniture for premium price, coupled with terrible customer service then go ahead and shop here. I promise you this you will have a much better experience at any other furniture store located conveniently all around this store. Just stay away from grand furniture and Ashley period. Go to Haynes or rooms to go.
HIGHLY dissatisfied! You spend thousands of dollars on new furniture. Its delivered 6 weeks later damaged and missing 2 pieces, being the TV stand and fireplace insert. You call and have to speak with several employees to complain and they only offer a delivery fee reimbursement and a replacement for the damaged pieces. TWO MONTHS later they deliver the missing pieces, only to find out there's still a piece missing and NO replacement pieces they promised for the damaged products at the original delivery. NEVER AGAIN will they receive my business or my recommendation.
Wonderful store and personnel! From the moment we walked in until we vom ppl keyed the sake, everyone was great! Can't wait to get our furniture!!!!
This has literally been the most exhausting furniture store experience ever. Came in to a purchase a bedroom set in late June. Was told we would have it delivered August 7th because of delays which we were fine with. But we have been overcharged and there has been zero communication from the staff about any updates. We received our original bill and the same item was added on there twice which we caught at the beginning before purchasing. We asked the salesman to review our invoice again after realizing this and he said it was correct for what we were asking for. Two days before the delivery was supposed to come I had heard nothing from them and called to find out that it was delayed a few more weeks. What ?? How do you not call a customer to let them know their delivery wasn’t going to be there for literally almost 3 months from the purchase date? They ended up getting part of the delivery in the week after the original date so we asked them to at least deliver what they had. Then they said the parts that were missing should be in the following week and they would give me a call. The next week came and went and once again I had to call just for them to tell me it was still delayed for a few more weeks. It ended up coming in end of August and when we finally received the missing items they delivered an extra piece which we were charged for. The delivery company is a 3rd party so I guess they couldn’t take the piece back. So now we have an item we don’t need that needs to be returned that I can either wait two weeks for them to come pick up (I can’t get my refund until it is returned) or I can take it back to the warehouse. So I tried to take it back and the paper that Ashley’s employees give out with directions and hours have incorrect hours on it so when I arrived it was closed. It has just been one thing after another and I have had to travel to Ashley’s and the warehouse 4 times already and it’s still not completely resolved. I would never recommend shopping here because it has been such a hassle and we are now at over 8 weeks later and our purchase is still not correct. At this point I doubt we would even have anything except for the fact that I kept calling to get updates because we were totally left in the dark. I appreciate that they have tried to help by giving a small discount for the inconvenience but they have already overcharged me from the beginning and I am still having to waste my time trying to get this corrected.
I bought my furniture there about 7 months ago. I bought a whole new bedroom set, sectional, coffee table and entertainment stand. When it was delivered, I did not get everything as I was told. I had to wait another week for my night stands and when I got those, 1 was damaged. Then I had to go pick it up from the place myself and my sectional with the chase was ordered wrong. So had to wait another 2 weeks for my order to be corrected. The entertainment stand was missing parts and the wheel on my coffee table was broke. So literally right after the furniture was delivered with all these issues, I went straight up to Ashley's because no one would help me over the phone and pushed me off. They apologized said they would mail me a $50 gift card for the inconvenience which I still have not received and nor do I expect it. Then they tried to tell me that all furniture purchased goes through a 2 day quality control check. Ummmm... well someone didn't do a good job whatsoever. Over these past months, I've continued to have issues with ALL my furniture. I spilled some water on my coffee table and I cleaned it up right away. The next day, there is a huge bubble in it and raised up. Poor quality furniture and I have not been happy with it. I will not be buying from them again. Haynes is where it's at because I have bedroom furniture from 20 years ago from them and that has held up so nicely over the years. Not sure how to post pictures of my poor quality furniture but please, take my word on it.
When I’m told by the sales person (Brian F) that I’m being scheduled for delivery on a certain day (today), I expect to have my delivery by that date. There was zero communication about this delivery whatsoever, so I had the absolute pleasure of calling the Customer Care line and being put on hold for OVER AN HOUR before the representative told me that the merchandise had not even been delivered to the local warehouse yet. Absolutely unsatisfactory. If there are issues due to COVID, do not tell me that I’ve been scheduled for a specific delivery date. If that sales person has no idea what is going on with the merchandise he is selling, then he should not be making false promises and assuming that some blurb about COVID on the sales order is enough to make up for it.
My husband & I purchased a living rm set from ashley homestore on va. bch blvd. Our salesperson named Craig was outstanding! Anything we asked abt he had an answer. Very patient & understanding. The delivery date for our set was delayed bcs of the demand & orders that are backed up. The date Craig gave us is the date the system showed it did be delivered. My husband & I felt that it was too long to wait & got a refund. The store manager named Matt gave me a call. I cld hear the concern in his voice & he was very apologetic. I listened to him explain what happened & why. Matt offered to accommodate our inconvenience. Not only did he gain our confidence in Ashley's again but I must say he acquired some loyal customers for future purchases. Also, we will be looking for Craig our diligent salesman who went above & beyond to help us. Lookin for friendly service & customer satisfaction head on into Ashley's on virginia beach blvd!!!!!!
Overpriced
My fiancé and I recently moved in our dream home. We weren’t clear of how to decorate our house or even where to start. A friend told me to come and ask for “Erin”. We showed her pictures of our space and she worked from there. She showed us different themes based off the furniture available. We first bought a couch and tv stand for our living room. Last week we bought our bedroom furniture set. Honestly, my favorite part of this journey is actually learning the differences in quality of furniture. Before making the commitment of our furniture sets with Ashely’s, we went to numerous other furniture places. None of them had quality that matched the price. We were back at Ashley’s in four days. We were able to quickly purchase our furniture and now we are just patiently waiting for it delivered and assembled (we aren’t the best at building). My sole reason for leaving a review is the communication that I have been receiving since purchasing furniture with Erin. She has updated me with shipping of our current furniture and deals! The best is that she gave us design ideas of how to decorate our home and trust me, we needed that. If you are reading this, thank you so much! It wouldn’t have been this easy without you!
My saleswoman, Suzette was AWESOME! I was torn between two beds. After my purchase the next day I decided to change my mind. She was more than accommodating to change it for me. She called me with an updated date of delivery. Communication has been wonderful. I will be back for future purchases.
I purchased a sofa from this store at the end of May. I was told that due to COVID, shipping times would be about 4 weeks, but that it may come sooner. The store has since rescheduled my delivery later and later (at least TWICE!) without informing me. I understand there is a pandemic but at least have the decency to call and tell me things are getting rescheduled. I only know because I reached out. On top of this, the sales rep in charge of my order marked in my order that she tried to call, which according to my phone records is not the case. I understand things are difficult right now, but this situation has not been handled professionally at all.
I purchased 2 chairs. Saleslady was fine. Spent plenty of time with my questions. Checking out girls could use some continued training though.
Ashley not only delivered me damaged furniture but they ruined my wall upon delivery. I would never order from them again.
Great Store
Had the worst experience ever with this store...I ordered furniture 3 months ago and I’ve only received part of my furniture. I have went to the store several times and keep getting false dates of shipment. I tried to leave the GM a message and there was no return call. I WILL NEVER BUY FURNITURE HERE AGAIN. Also to add injury to insult they sent me a 100$ voucher to get something from their store again. As if I will spend another dime. Currently seeking legal action
Good prices
The Ashley’s team does a great job and I am working towards my second purchase with their team. They are very great when you are initially there but it feels as if once you made the purchase and are waiting on your delivery after they made their sale they don’t care. This is the second time I’ve had to call and make sure that my furniture is going to be delivered when originally scheduled, which I’ve had to wait at least a month and a half, to then I find out that it’s not going to be delivered. I understand that there is a lot going on but the customer shouldn’t have to call to verify the week of to be told that it’s pushed out another 3 weeks. The products are great but the process of getting them are not great. Even without covid being an excuse I have dealt with this problem and it is extremely frustrating and I do not plan on purchasing with them again. When reaching out to our rep we got nothing but excuses and was told to not be rude when we responded with a thumbs up.
I want to give 1 stars because my gramma bought new furniture, and they didnt help bring the furniture in her house. I would never shop with Ashley HomeStore ever again over there terrible service. Plus, there was no back side to the chairs, and the delivery people are rude, after waiting 8 weeks.
West was very nice and helpful
Excellent service.
I have damaged Furniture so no I will not be purchasing anything from Ashley ever again I suggest when you buy furniture take it out of the box before leaving the premises I bought dark wood furniture and all of it is damaged I contacted them sent them pictures they wanted to give me a $300 discount there's a lot more damage than $300 my husband does this for a living the reason I was going to purchase it as my husband and I were going to separate but we decided to work it out everything is great with us but we still have damaged furniture and I'm not paying for something that's damaged not this kind of money anyway so again I advise you if you buy furniture from Ashley's you take it out of the box and look at it before removing it from the premises have a blessed day and each one of my bills was a little over $800 so I called and asked for a balance Miss Kathy gave me a balance of almost $1,300 for one and eight hundred and something for the other but yet I was supposed to get a $300 discount watch your money watch your bills and pay attention to the furniture that you purchase so please keep all your receipts and your bills because if you do not they will charge you for more money
Do not go here
We purchased a large sectional from this location in January. We made the purchase after being told delivery to OBX from this location was possible. We later found out it would be a 3rd party, which was no problem except that Ashley would not provide proper documentation to the carrier for them to access our area during the state shut down. So we rented a uhaul and drove 4 hrs round trip to get the items. Not a huge issue but upon unpacking the item we saw a massive fracture in the base of one of the loveseat pieces. We called and the situation was remedied but not for 4 weeks until new piece was in stock. We yet again had to take 4 hours round trip to get the replacement and return damaged piece. Fast forward to today as were unpacking the replacement piece to find a back cushion zipper completely broken and stuffing everywhere. I called yet again and refused pick up and will have another 3 week wait for a replacement piece to be sent. Infuriating to spend so much money and have issue after issue. Items should be thoroughly checked in the warehouse before they are taken. Every item was wrapped in plastic and cardboard. Check your items before taking them home! The sectional is fabulous but after 3 months I'd really like to be able to use it all without anymore issues.
Where do I even start. Unprofessional and CARELESS employees. I purchased this amazing dark chocolate huge leather sectional for about $4,000.00. I get a courtesy call a week before delivery saying that everything was good to go, all of our furniture was in the store and ready to be delivered on our schedule delivery date. Cool. About 4 days before our delivery day I get another call saying there was a problem with one of my furniture pieces, that it was not in the store. I'm thinking to myself "how could they call me 3 days ago saying everything was fine but all of a sudden somethings missing?" the woman who called, I did not catch her name said she'd call back once she talks to the manager. There was 1 hour left before the store closed. after 20 minutes of no callback, I decided to just go to the store personally since I lived literally around the corner. I go to the store and talked to 1 of the sales person up front and I tell him everything. Hed like "no problem lets log into your acct and see whats going on. He logs in and says "It looks like 1 of your pieces was damage, but it's in a repair shop now, so problem." I say to the guy "what do you mean one of my pieces was damage?" And he tells me "it says here there was a puncture with the chase that needs repairs, oh i dont think i was supposed to tell you that". This Entire time I'm thinking Why wouldn't you inform a customer of a situation that happened to their furniture expression if they're paying so much. And why would I pay full price, damn near $4000, for brand new furniture that was damaged??? This whole situation to me with so sketchy they literally tried to cover it up have me pay for something that was damaged. So I tell the guy I'm not paying full price for damage furniture. But im glad you told me because the woman on the phone tried to cover it up and wouldn't give me details." He goes "well the puncture could be minor" Like literally dude? Would you pay full price for something that was damaged? He goes and gets the manager. The manager comes and offers to order a brand new Chase for me since that is what was damaged and I could keep the repaired furniture in the meantime, until my new one was ready to be delivered. I'm like cool that works with me. 2 weeks later i get a call saying my furniture is ready to be delivered. but they have the incorrect address. how could you have the incorrect address when you just deliver furniture??. Any who I call to have that corrected. cool. I then get a text with all the correct information. correct address time to be delivered was Sunday which is today, between 10:00 a.m. And 2:00 p.m. It is currently 4:11 p.m. I call them and ask where is my furniture it's been 2 hours and no one has updated me or gave me any information on what's going on. A woman, miss Michelle then informs me that once they corrected the delivery address the time for delivery was no longer available so they rescheduled it to Friday apr 24th. how can you reschedule something and not notify the customer or even check to see if im available on that day?? At this point I'm just so fed up with Ashley furniture. Too many careless mistakes. I understand nothing's ever perfect. But you can at least update the customer or at least have the integrity to let them know when their furniture has been damaged, rescheduled, or whatever the case. Lesson learn I should have stuck with grand furniture great employees, professional, and they pay attention to detail and to their customers.
I purchased a twin metal bed frame and one queen wooden frames on March 28. They came the following Thursday to deliver and set the frames up. Well the metal frame no problem. But the wooden frame no problem until they came to the slacks. The slacks were too long, just right and too short if that make any sense. On top of that they were connected together like that. Then the slacks with the legs on them are too long as well. They were left on the floor. It was to my understanding that they would return the following day to complete my bed which would have been April the 3rd. It has been 2 weeks and the bed is still incomplete. I'm very disappointed. No calls saying that they haven't forgotten me. Nothing! Buyer beware! I would enjoy it more if it was completed. It is now April 17th and I'm still waiting!😕
First, let me start off by saying THANK YOU to Suzette Smith, who was my sales associate when I bought my brand new sofa last week; she was a sweetheart!... BUT today I went to buy a coffee table to go with my sofa, and the sales associate Jasmine was very unprofessional and nonchalant; she clearly does not like her job, nor does she care about the customer. Because of her lack of interest and unwillingness to work with me, I drove all the way to the store in Chesapeake, and luckily I was helped by a very friendly staff (De Stenson), and the finance associate. Lastly, I left my name and number for the manager at THIS store to call me back about this matter, and apparently he didn’t see fit to call me. What a great guy!
I will not be returning to this store ever! Starting with how they were trying to sell the same couch for $600 more than they had it in their website, giving us the run around to the point we had to leave. And lastly, how unorganized their department is with handling deliveries... Our couch was 2 almost 3 weeks late from their original delivery date. Horrible customer service...
I have enjoyed through the last 3 years shopping and purchasing Merchandise at Ashley Furniture until a recent experience. I understand protocols and that a business have policies and procedures to follow. I did have a financial situation where I did get behind in making full payments, but I did make some. My account was sent to the Collection Department with a judgement in process for court. That cost resulted in $95 added to my account, and a layaway that I had to cancel to get caught up and prevent court proceedings. I have purchased 3 main items from Ashley, referred 3 family members and friends. Was qualified for 12 months no interest charges special, but the payments are setup on a 10 month plan, resulting in higher payments. The best salespeople Terri and RJ are no longer there, really miss working with them. Sorry to say that I will no longer purchase at Ashley Furniture, nor will refer customers to them. It could have been handled a little more professional and it effects the Customer on a long term basis with their Credit Rating.
Great service! Lots of choices and selections on the floor. You can also order items from their website. The salesman, Nick was patient and not too pushy. He walked around with me until I made my final decision. I got a great deal on my living room set and the bed I chose.
My husband and I purchased a $5k (Levelle) bedroom set from Ashleys a few years ago. When we purchased the set we specifically asked the sales lady about the headboard cracking or peeling or losing color because of it being leather/vinyl. She stated that we would definitely not have any problems with the material because of the high grade material and with the warranty covering the leather/vinyl if anything happens to it, it will be covered because of the better warranty coverage they have now. The warranty states punctures, rips, burns, gouges, dents, scratches, chips, checking, cracking, bubbling or peeling of finish etc. When I asked the warranty company about them covering the cracking leather of our headboard he stated that the warranty did not mean cracks in the leather. It only means if it gets cracks in the wood framing around the leather/vinyl. Man, get the you know what out of here! When I explained to him the details of the sale he told me flat out that, "Yeah, she told you wrong." I'M DONE WITH ASHLEY'S!!!!!
They were very helpful and we were able to find the couch we wanted and get on our way. Next time we need some furniture we will be back.
We paid in full for a living room set a month ago and still have not received our couches. I don't understand how they are going to sell furniture and push you to buy something and not even have it in stock there or their "warehouse" Not satisfied
Good service. Not a hard sell or switch for something you really dont need or want. Delivery was fast. Product was top notch for mass produced furniture and competitively priced.
👍👍👍👍
Beautiful furniture
Got me a new bed!
I like the variety of items but the sales people are SO ANNOYING! They stalk you through the store giving you information on items you glanced at and didn't even want. The furniture quality is good. We've had some items for 5/6 years that are in good condition. The delivery is ok. Back when I had the original pieces delivered they tried to deliver a broken piece and I refused it but the fellas that kept trying to make me take it made it seem like a huge deal for them. Otherwise, they were courteous and wore booties on the carpet. They also hoofed a king size matress up switchback stairs. Don't ever try to call and reach someone. Impossible.
I only shop here cause I have a credit card the delivery team is horrible they were very rude to me when they didnt give clear delivery directions. I called the driver back and asked him could he bring my furniture back since he vouldnt wait for me 10 minutes after they wouldnt let my 17 year old collect it. He had the nerve to ask me how bad I wanted my stuff he would bring it back if I paid him I told him I had already paid the company. When I finally got my furniture and unwrapped it a piece was defective i waited over 3 weeks for the new piece they then gave me a delivery window that I needed to change I called asking could it be changed or if I could arrange pick up they said they would call me back they never did so later that evening after trying to reach back out to them I confirmed the delivery through their text system and made sure to have an adult here to recieve it but something told me to call back anyway the next day and I did. They had cancelled my delivery never called me back and now I needed to come get it all the manager did was apologize which I could care less about BUYER BEWARE OF THIS DELIVERY TEAM AND MANAGEMENT!!!
Furniture is nice, reasonably priced. Give them 2 stars, delivery was terrible. First at purchase salesman told me both pieces were in stock. At delivery only one piece and it was damaged. Store manager took care of it. Second delivery, 12 to 4 delivery time became 7pm had to cancel dinner plans. Called the store and cancelled the furniture. They arrived at 4:15 to pick up the damaged love seat and drop off the cancelled furniture, unacceptable I refused delivery. I had to wait over a month for my refund, and only received it after I went down to the store. Then I received a call for delivery of a new love seat to replace damaged one. I can't recommend this store, to anyone. I purchased furniture from another furniture company.
Nice furniture and great discounts, but please do not give the sale rep named Alex at the store in Virginia Beach Blvd your business. He is very, very rude and will try to scam you. He tried to hide the fact that he added on a delivery fee when free delivery was advertised for purchases over a certain amount. And when you question the additional charge, he tries to make you feel incompetent and dismisses it. The manager was very helpful though even though we ended up canceling the order.
Pushy salespeople. Overpriced. Not alot of selection. Once I settled on the furniture I was to purchase (cash purchase) I was given a run around with delivery times/day. Delivery drivers were on time but less than friendly and just threw the furniture in the living room not seeming to care if it got damaged. I left messages for management to contact me and 5 months later I still haven't heard from anyone. For the amount of money I spent, you would think they'd be more willing to make sure Im satisfied.
I purchased a power recliner here a few years ago and haven't had any issues with it. They also negotiated a bit on the price so I felt better about the buy. I recently recommended to a friend looking for livingroom furniture to visit. Low pressure and a good selection. The only thing I wonder about is the current sale (Dec 2019) has 40-50% off but the prices seem like they were inflated to offset a lot of that "savings". Nonetheless, I prefer Ashley over Haynes or Grand, which is across the street.
Bought a large sectional after looking at lots of other places. Pricing was fair and the management and salesman (Rodney, I believe was his name) were very helpful and worked hard to apply numerous discounts. The process was quick, easy, and our sofa arrived a few weeks from when we bought it. A professional and friendly crew moved it in and set it up quickly and neatly. We love the sectional so far and we have received many compliments. It's high-quality and very comfortable.
Great price, selection and service. And they do match the online price.
Excellent store. Jasmine was wonderful.
We had a wonderful experience here at the Ashley Furniture Store. We ordered a king bed and went to pick it up from the warehouse. When my husband and I went to put it together we noticed that we received the wrong piece for that furniture set. The next day I went to the store and Dustin the store manager helped me. He took his time to investigate the issue and resolved it in a very kind and professional manner. I will definably be back to buy more furniture in the future at this location. Ashely team keep up the great work!
Our sales Rep at the store was great. We went for a bedroom set and walked out with a bedroom set with mattress and kitchen table set with a pair of extra chairs. We were aware it may be a few weeks for the table set. We did this on a Sunday and scheduled delivery for the bedroom set with mattress and mattress protector 3 days later on Wednesday. Wednesday comes, we rehome our current bed in the morning and the delivery workers show up in their scheduled time slot starts putting the bed together. Towards the end my husband asks about the mattress and there is no mattress. It is on the ticket but no mattress on the truck. After a few back and forth calls with our rep, requesting to speak to a manger where we still have not heard anything from manager even though we left a message on his voice mail. We ended up having to drive to the warehouse pick up our mattress. Now we have to got to the store for a mattress protector we were told was going to be delivered. We live about 30-40 min away from the store. Not something we can casually just go to take. For all this inconvenience we were offered a "possible" gift card. Again driving to the store is not as easy for us. Fast forward a week later we are schedule to get our table and chairs. The delivery is scheduled for Saturday. Friday night I get a call from our rep says he is calling us about the Damages to our chairs. I tell him we have not received the chairs and that we are to receive them tomorrow. He puts me on hold and when he returns he informs me that the warehouse damaged 2 of our chairs and that when they find 2 more chairs they will deliver them. Ok that is fine. So the next day our delivery is scheduled 230-630. After 230 I get a call from the warehouse my table is damaged and they will not be delivering today. Again I donated my kitchen table the morning of. I have 3 small children so eating at a kitchen table is pretty important. However, one night wont hurt. The Warehouse worker informed me they found the table at another location and will be delivering it today. So we will see if we actually get a table today.
Great displays, good service,
Well, I bought two living room sets and a dining table.they are beautiful and seem to be in working order, however upon receiving dinner table, the chairs on the showroom floor were not the same that actually went with the set. Unbeknownst to anyone including sales guy . Opted to swap them out with three week wait almost ,fine but the table is crooked and unstable. I mean wobbly, the delivery men had to place cardboard under two opposite legs and it still doesn’t sit level(I used a level) well salesman kindly said when we swap out chairs they will fix it. Today, delivery guys said that’s not their job it’s service department job to come fix. Good luck getting them to answer phones , return messages or be polite. Not to mention the top of my table has a chunk missing out of it. Could be manufacturing defect considering the entire table is crooked and not suitable to have glass on without it sliding off. Either way, I’m terribly disappointed with the service when we paid a pretty penny for said furniture. Miscommunications between the employees themselves and poor customer service skills on the service departments end I sadly have to give a low rating. Sucks to pay for something that I can’t even put my cups on . Also they sent two chairs to replace 4chairs during the swap out today . Take 4 and leave 2? Where is my family supposed to eat or sit now without spilling . Ugh the frustration is real. As a military and working class family who is honest, works hard to obtain new things for our little family, I truly anticipated better service than this. My husband just left for a long deployment and we strategically bought these things so I would not be left alone with two small kids to deal with any furniture issues. Absolutely disappointed. Buyer beware! Sales guy was a Nick E. I hope to get this fixed Welp, here we are 20 minutes before my delivery window closes for the 5th delivery and return of broken furniture and no calls or furniture. Really terrible upset . Thanksgiving is days away and family flies in tomorrow. Horrible company.
Not thrilled with the store set up. I was interested in a sectional. You have to walk the entire store to see them. I was in and out in 5 minutes. Sale lost
If you're not strong the sales people will chase you right out of the store.. they are like car salesmen. Nice furniture, average prices... usual ongoing "furniture store sale" was in effect.
If I could give no stars I would. Let me just say how literally NO ONE greeted us or asked to help us while we were in the store. We had to ask for information about the furniture, & when we did this guy acted like he really didn’t want to help us. We got fed up & left to go across the street. But of course when walking out there is a host on his phone not really caring who is entering & leaving.
friendly professional staff. Marissa worked with my mother to achieve the furniture look she wanted.
4 deliveries, 4 mistakes, horrible customer care. They don't respect their clients. They told me that I will get my furniture within 2-3 weeks. I have been waiting more than a month and a half. Unprofessional store with poor management. It was my first time at this store and it is going to be the last time. Please don't waste your money and your time at this store.
Horrible customer care. Loved my furniture until there was an issue. No return calls. Misinformation and not at all what we were told about handling of issues. Management non accessible. Took a wonderful experience and turned it into frustration and total disappointment. Find it amazing they respond to reviews but will not respect the customer by returning multiple voicemails. Modifying to 5 stars based on the assistance of Ms. Ross. She was very helpful and I am pleased with final resolution.
Nice sales guy! The prices are ridiculous for that furniture.
Nice seats 👌
Erin was awesome! They couldn't match the price on the mattress, but she was helpful and very nice.
THIS SHOULD BE A NEGATIVE 50 STARS. I purchased a loveseat, sofa, and recliner from Ashley Furniture on Virginia Beach Boulevard at the end of August. They did not have it in stock and had to order it. They finally got the furniture in and it was delivered with holes and scratches in the leather, so I refused delivery. Was told by the manager that they would have to reorder the furniture and that it would take 3 weeks to get the furniture back in.... What am I supposed to sit on for 3 weeks!?!? Had to get rid of the old furniture to fit the new furniture in! Manager said that he found a sofa and loveseat that could be delivered in 2 weeks instead of 3. When that was finally delivered that too had holes and scratches in the leather!!!!! What kind of furniture store can not deliver furniture undamaged????!!!!. Manager said that he was going to have to look into it. Meanwhile he was going to have the consumer advocate call me regarding the problems I was having. Have not heard from her YET ! I went into the store and told manager to cancel the order and give me my money back. Got my money back right then for the recliner because it had not been delivered. Was told that once the damaged sofa and loveseat had been picked up I would receive a credit on the credit card account I had used, in 5 to 10 business days. Well today was the 10th day and no credit on my account. Had to call store to ask where my credit was! Was told that they needed my credit card number, and when I asked when I should see this on my account, I was told in 3 to 5 business days!!! THAT MEANS THIS STORE HAS HAD $3700.00 OF MY MONEY FOR 3 WEEKS. DO NOT BUY ANYTHING FROM ASHLEY FURNITURE!!!! Oh and I had to call the store 14 times within a 1 1/2 hour time frame because no one there knows how to transfer calls without "accidentally" hanging up on the person, or picking up the wrong line, or telling you that the person you just spoke with is not working at the store today!!! And when they do actually answer the phone they don't say anything.... You have to notice that the wait music has stopped and say hello or they will hang up on you. VERY POOR CUSTOMER SERVICE.
Love everything
I waited 2 months for furniture I was supposed to receive in less than one. Ashley furniture promised I would have my furniture by the end of September. September 30 I called because I had no furniture. They said they are still waiting on nightstand. Totally unprofessional and worst furniture store ever.
2 deliveries. 3 mistakes. Evidently counter height tables, benches and chairs confuse them because we keep getting standard height chairs and benches delivered. Ugh! I have spoken to numerous people to fix this. Still waiting for a resolution. I expect that we’ll love the furniture if we ever get all of it. Very frustrating! Based on response below, now I'll be communicating with yet another new person. Just need my bench and chair. I have already left a message for the store manager, thank you.
Overpriced on purpose, offered me 50% off but then offered another couple only 35% that same day for the same piece. Ordered through a Texas one in the past and they promised it was leather and lied. paid over $1000 for extended warranty for 5 years but in less then a year it fell apart. No success with claim as they used everyloop hole possible
Talk to Ronnie, really good guy. Help me and my wife with the ordering of our Bed frame and dresser.
Wouldn't recommend this store to no one. Selected the sectional sofa set for the home paid downpayment in cash and financed for rest of the amount from them delivery date decided & all set, received the call from the salesperson after a week that the furniture that we selected was not available for that delivery date so we went back and selected another sofa set for cheaper price where they made us sign new papers for the cash payment carried forward and all set. When the furniture was delivered came with wrong handrest of the loveseat which was selected so had to be delivered again came back after a week with the same loveseat and at 3rd attempt and several calls finally got the right loveseat the company charged us for the wrong loveseat which delivery people didn't pickup as they didn't have the paperwork and previous sofa set. Even after calling almost everyday there as been no one responding & no solution to this issue yet.
Went in to browse for a sofa set and found a great furniture buyong experience. I was welcomed by Steve S. Who was very professional and extremely helpful and well informed. I was asked multiple times by all of tjw staff if I needed anything or was being helped but not in a pushy way. The store was just as full of furniture choices as it was friendly staff. I felt at home the entire time. Walked out with an amazing deal and very happy. I will definitely be back for future purchases. Love this store! Steve was great. Really could not jabe asked for better help/experience.
Perfect Salesman's was very polite.
I received horrendous customer service from this store. The staff members were rude and disrespectful, at least one in particular. I will never patronize this establishment again, and recommend others do the same.
Super helpful. Good quality and price.
Updated: Richard got the things right already, received two whole new bed frames on Jul 21st. I ordered two full beds with ivory color, but they delivered my order with different color of side boards, tried to reach customer service couple times but no one answered. Called again today, the lady said I still have to wait 20 more days to get my correct color side boards delivered but I am moving soon. She also let me to take a picture of the bed and send an email with explanation to customer care department and let them decide if they need to change for us.
Terrible. My boyfriend ordered our mattress and bed frame almost a month and a half ago now - received the mattress within 2 & 1/2 weeks (after the first initial delay) but we’ve gotten radio silence about our bed frame being delivered ever since. We spent thousands of dollars on something that we’ve only gotten half of - and every time we try to call the delivery service number no one answers. We just want our bed frame, or at least know when to expect it!
Great customer service. Wes was very helpful.
Great customer service
Helpful staff, found just the piece my wife wanted for her office. They delivered on time. Prices good, furniture construction well described.
Help my daughter pickup a new dining room set...
The WORST customer service I’ve ever experienced. Do NOT go here! You get what you pay for.
Great service. Definitely will go back.
My dresser was delivered scratched and some of the drawers do not shut, and they brought the wrong size center support for my bed. It has been over a week and they were supposed to deliver my center support yesterday but no one came and now no one will call me back. My bed is on the ground. They cannot get someone to come look at my dresser for 3 weeks. This has been an awful experience and I would not recommend buying from this store ever. Spend your money elsewhere! They have been deliberately ignoring my calls. I called on another number and it was answered right away.
Not quite sure where to start. Labor Day weekend my husband and I returned to Ashleys were we have bought the rest of our house furniture over the years. We were looking for a new piece for the house we re building and will be ready to move in the end of July. We explaned all of this to Richmond before purchasing the items because we would need them to hold until the house was ready for us to move in due to the small place we were in now. ( Two other stores in VB gladly are holding our nee house items until our closing date so we knew to ask specifically). Richard sais that he could just keep moving the delivery date back. All green lights went and we bought the items. Since June 5th we have gotten reminder calls from Richard that our items were in and reminded him about our closing in July. Well today my husband got yet another and Richard told him if we waited until July they couldn't garauntee that the merchandise we already paid for may not be there. So my husband asked to speak to a manager. Richard said he would call him back. Hours later no call. So at 6pm we rode up to the store. We immediately asked to speak to a manager. We were greated by a nice gentleman that we exained our situation and he explained yes we do that all the time. Just push back the delivery date. Before long Richard came up. Claimed he had called my husband and his voicemail was full. Lie. Then he claimed to have spoken to the manager and the manager said "Can we convince him to pick it up by the 15th"... Nope. House won't be ready for 2 weeks after the 15th. At this point we are once again refused to speak to a manager. So now we have to find a truck to pick it up, and rent a climate controlled storage unit to store our furniture because we do not have space for it in our current place and take time off work to get there before 5pm to pick it up. Horrible customer service to no end. And to the nice gentleman who met us at the door today who tried to make it right. Kudos to you for knowing what customer service is! Next time wait until the customer leaves before you talk about him and his wife. Didn't realize we were still behind you. 🤷♀️
Last week I walked in with cash in my purse for both a living room set and a bedroom set. I saw exactly what I wanted, but decided to not purchase anything after I was not greeted by one single person out of the many employees that were in the store. I walked right past about 6-7 workers who didn't say "Hello", "Can I help you?"...give a smile... nothing. One group of 3 were going on and on about politics and Donald Trump, all 3 looked me right in my face and didn't say a word. I was so excited about my new place and being able to buy new furniture with my savings, but was so disappointed that the 2 sets that I really, really wanted I couldn't get because one thing I don't play with is respect and my money. You don't show respect and give decent, basic customer service, you don't get my money. Period. Your jobs aren't that complicated. Do better. Good luck.
Bought 2 bedroom sets, 2 sets of couches here. I think they have the best price to quality ratio in VB. The couches we bought are top notch.
So, I started shopping last weekend, long to short, had made up my mind, had a deal struck. Really good salesman (Raymond) and all was well but for 1 little hitch: Raymond was off today but he came in (as he said he would yesterday) to finish another deal, was dealing with his manager, "Nick", who was good, up to a point. It came down to this: Ashley Furniture apparently has a "policy" that says if they cannot get furniture into your home, they want you to sign a waiver alleviating them of responsibility of damages, home or furniture.... If you don't sign off on this, they can charge you 20% "restocking fee" (for regular inventory mind you) or credit you back in-store and if you get something else (other than what you wanted) you don't have to pay this restocking fee. So, you basically will get yours one way or another, at buyers expense. WTF??? I came in to buy furniture, If some sub-contracted company fails to deliver, I pay a re-stock fee...?? Not no but Hell no. "Nick" tried to convince me that they don't get paid unless they deliver. That's a lie. They (the delivery drivers) are not working commission. They legally get paid if they're on the clock. (So I guess, "Nick", I'm just "above average" since I KNOW that the delivery guys are hourly, they'll be paid regardless. So, I tell him no deal. He says okay, walks off. Ten minutes later, standing at the very same desk I had already been at (I took the time earlier that day to get my approvals for financing) this black sales guy that had been working with this black female brings said female to counter, flirts a little with another finance woman (black female) that had been doing nothing else if not ignoring a customer (me) and sits down this next buyer. I watch long enough to gather I'm just the wrong color to shop here as Ms. Do Nothing is all about signing next buyer up for financing. I get "Nicks" attention, let him know its BS that I've been there being ignored, why is she being served first? He says that they cannot close accounts at desk, I have to call [someone] else to close my line of credit down. What!! "I CLEARLY told you why I was standing here when you asked was there anything else, why did you walk off and not explain this 10 minutes ago???" "Nick" is a BS liar. (Just what that location needs). So, regardless of any one thing, Ashley Furniture wants me to accept financial responsibility for their inability to deliver furniture at MY expense. Idiot mentality at best. DO NOT WASTE YOUR TIME SHOPPING HERE. **************** RESPONSE TO ASHLEY RESPONSE: There was NO confusion. I am, along with many others I am sure, not about to pay 20% for people not being able to do their job. How about this: We'll set up a date and time, if the sub-contracted company does not do as we settle on (date, time, quality) then YOU pay me 50% (cash. Not store credit) for my wasted time and effort. Sound like a plan?? Of course not. You're not an idiot, are you? Why would I commit to 20% (any fee for that matter) restocking if you have people that are not capable of doing their job? I'm not a idiot either ;) I have a standard home with a standard front door. I'm supplying the location, YOU supply the goods. Cannot be any more fair than that.
Worst sales person
Customer service is horrible. Bought leather sectional, rt facing recliner doesn’t line up with the rest of the chair. Finally got someone to come out & take a look @ it, got a call abt delivery but no date. Tried numerous time to get Ms Taylor on the phone but that hasn’t happened yet. All I keep getting is ( I’m Esther on the phone or away fr my desk. Does this person work there or what, cause she doesn’t return calls. I will not buy anything else fr Ashley Furniture again. Horrible customer service, & their staff is rude
These people are liers. I looked at a bedroom set for a long time and finally was going to buy it. The guy told me he could sell it to me for x amount which was great, left to see what other people were offering, came back to him because it was a great deal. Then as soon as he ran my credit told me the he was only going to be able to sell it to me for what the actual price was (btw my credit is in the high 700s). Since he already ran my credit I went threw with it. Then I asked if they take away are bed because I had bought a bed set and a bed he had told me they don't but he knew someone who could come and get it for me. So they showed up a few hours late dropped off my stuff they were super nice and I asked my seller when the guy was comming to pick up my bed and he told me no one was, fine. Then I also paid for the protection plan witch is another $300. I called and gave them a rough estimate of when it might of happened because I don't have any clue as to when it happend and she told me it has to be within the 30 days of it happenening. IF IDK WHEN IT HAPPENED HOW CAN I CALL IN 30 DAYS. This company is sad and only money hungry I will never recommend this company to anyone. The set I got was gorgeous but it is not worth going through all of this. I will NEVER buy from them again.
EXTRAORDINARY!! Mr Morris was amazing, professional, knowledgeable, handsome and did thi gs in a timely fashion from beginning to end. I knew exactly what I wanted and he made it happen. Btw...they're having a 50% off sale today.
Employees hide the truth
Staff was very helpful and promt
The only reason they received a star was because they offered an outstanding sale price of $499 for a sofa & love seat set. What made the rating so low was the following: 1) First delivery: the delivery staff brought us a broken sofa. 2) Second delivery: customer support gave the delivery staff the wrong sofa — it was a sleeper sofa (not what we ordered). 3) Third delivery: delivery staff left a hole in our wall. Now I have to take time and spend money to patch up the hole in wall. If customer support had provided an unbroken sofa to begin with, there would not be a hole in the wall. The furniture set was ordered in December 2018 — and we finally received the set in mid April 2019. Horrible customer service. The hole in the wall (see pic) happened on Sunday 4/14/19 , when the final delivery was made. Thanks. I'll email you. Much appreciated.
Purchased a couch last Tuesday(3/26) was told it would arrive today, my window was 8:30am to 12:30. I took time off work to wait for the delivery and it never happened. Called them several times but they had no clue where or if my couch was even in a truck to be delivered. Finally got a call from the delivery people who told me they never even had it on a truck and now I have to wait till Saturday to see if it will MAYBE get delivered, because they couldn't even give me a window of when I should expect it. Update: Couch was delivered finally. The sofa nor the cushions came in any type of protective covering but I didn't notice the sofa was dirty, from where I'm guessing it was resting inside their truck, until after they left. The couch is exactly what I was looking for, but would be nice if they took better care of how things were delivered.
Furniture Reselect due to claim: Visited 4/2 and was appropriately greeted by a sales Rep after being passed over by two others. The Rep was professional, “appeared” knowledgeable and allowed me and my fiancé to shop without being aggressive. I showed him items I liked online and he explained that I could also purchase at the online price in-store. So that’s when I became excited because I wanted to replace my broken sofa with my $824 insurance credit but I wanted to also purchase two complete living room sets. We were verbally quoted online prices for the items we liked, then I settled on two sets. We needed to measure one of the spaces at home to ensure the furniture would be a fit. We wanted to return tomorrow to purchase. Since my salesman would be off, I asked him to enter my items into a sales ticket so he could receive credit for the sale. He did, and offered to text me the quote and pictures of the selected items, which he also did. The written quote was not per the verbal quote. By a few hundred. At this point I was purely frustrated because I’d spent a significant amount of time choosing the perfect look to go with my existing furniture. The Rep had another nice Salesman to close out the sale today. I explained my concerns with the quote and decided to explore my options elsewhere for one set but wanted to still purchase one set which was still nearly $1k over my credit. Well the invoice had to be done over a total of 4x because although the salesman had over 20+yrs experience, he didn’t know how to enter the ins. credit on my ticket and we had to sit there and wait for him to go back and forth between the finance counter and his desk to do it over. One invoice, the insurance credit wasn’t entered at all, 2nd invoice the love seat was entered at the store price, 3rd invoice the corrected ticket wasn’t in the system so it had to be re-entered and the 4th invoice listed incorrect delivery fee. At this point I have to pick up my grandson from daycare so I asked to be called once everything was corrected and I’d pay over the phone. But before we left, we asked to see the final invoice amount because ALL THE INVOICES WERE A DIFFERENT $$. My total out of pocket after the credit is supposed to be $911. Well after all of this and It’s “corrected”, I have yet a different amount which is now OVER $1k. What happened to $911? By this time everyone who was helping me is gone for the day. I did get the delivery fee adjusted which lowered it, but not to what I was told. I’ve spent about 2 hours there and now I have to return because the way my receipt was entered, I’d only receive $304 credit on a couch That’s $899 on sale and a $365 credit for a love seat that I’ve paid $595, in the event I have to use the insurance. Why put a custom through this?? I have other stuff to do besides spend as much time you’d expect to buy a car, purchasing furniture. This isn’t right. I came in asking for Maria, who is now at the Chesapeake location. I should have driven over there, she took exceptional care of me 3yrs ago.
Very bright, clean, and well-organized store with a few clearly differently styled collections. Nothing too adventurous though, fairly modern and generic. Ashley's biggest issue is probably that it now owns the majority of furniture sales stores in the area, so there's not really much of a reason to go there specifically other then them coming off as a slightly "higher-end" store. I did not notice any specific lines or products that were in the Ashley HomeStore that wasn't at Grand Furniture or anything. The staff there were quite ready to greet you at the door to help and if you came across one whole browsing would ask if you'd already been helped. They were pretty attentive but not pushy. If you had product questions they would be ready to look something up for you. Annoyingly though, there was a large touch-screen system towards the front of the store that would let you browse for product information on your own that would tell you about the pieces in-store, except for price. You had the option to add the item to your cart, but couldn't actually see the price until you entered in your contact information, which certainly was not happening for us just to check the price on an item where the tag had been misplaced. Based on a quick internet search though, we quickly found that the "Anniversary Sale" prices were... less than honestly stated. Online prices of the item listed as Ashley Furniture showed the in-store "original prices" were doubled prior to the employee at the for telling us everything was 50% off for the sale. I mean, I get it, sales are mostly just to bring in the for traffic, but with everyone and their literal Grandmother having the internet in their pocket, it seems odd to even bother with that particular tactic. All in all, it was about as expected. The store has a lovely showroom and you really do need to go in to test out the furniture so you know how you'll like it. I just wish that they (and honestly all other stores) would just abandon the "super sale" thing.
I ditto Sean Jahr’s review. I went to this store today to look at recliners and accent chairs. I was appalled at the customer service or should I say the lack there of. It was very poor at best. I walked into the store and saw 5 or 6 sales clerks doing absolutely nothing. They looked at me, some walked past me and not one of them even opened their mouths to speak or even acknowledge my presence. You would of thought I was a ghost. I walked the entire store and not once did any of the clerks approach me and ask if they could help me. The only person who spoke to me was the black lady cleaning a coffee table. A friend of mine recommended this store to me but I will let her know about my unpleasant experience with your store. I will never step foot in there again. I guess I didn’t look good or classy enough for your sales clerks. FYI I went down the street to Lazy Boy Furniture and their sales clerks were the ultimate professionals. Their customer service and attention to the customer’s needs were exemplary. Maybe you should have your employees trained by them on how to treat the customers. Your employees leave much to be desired and I know your store is losing business because of their ignorance!! This is the store on Virginia Beach Blvd in Virginia Beach
Hands down the most friendly and relaxed home furnishings store ever! Will return again
Nice furniture and decoration
I am giving this place a one star due to not one employee asking my wife and I if we needed help. I had at lease a dozen employees walk past me and no one acknowledge us as customers. We walked the entire store in about 40-45 minutes, stopping to look at various pieces of furniture along the way that we may wanted to buy. We walked out of the store, still not one employee said anything, especially the ones standing by the front door. Then my wife and I went across the street to one of their competitors and bought a new love seat and sectional. I guess I wasn't dressed as though I had money. This stores lost, I will never be back again.
All I can say is BRAVO! The salesman Randy was amazing, kind, patient, knowledgeable, and very polite. Thanks Randy for turning a disastrous experience into a pleasurable one.
I went in store for a dining set and was displeased with the prices displayed not matching up with the prices online. Had I not done my research I would have wasted a lot of money. The set I initially wanted was more than double cost in the store. I decided to get a different set and since I mentioned to the associate about price matching I thought it would be set right. The items were ordered and paid for and when I went home I saw that there was still about an 80 dollar difference between in store and online. I shook it off because I had a good experience and I was happy that my furniture was going to be delivered the following weekend. (Furniture was purchased 2/3 and scheduled for 2/9 on my order paperwork) It is now 2/9 and I have not heard ANYTHING from delivery so I call to confirm a time window. Appearantly delivery was not scheduled for today and is scheduled for next weekend...I am very disappointed.
Bought some very comfortable furniture at a good price and was not hassled by the staff. Can't ask for more when shopping for furniture.
Good customer service and the prices were better than surrounding areas.
If you need to go to Ashley in Hampton Roads, do not go to this store. Go to the one in Chesapeake. I walk in and go to the mattress section. A salesperson by the name RJ comes over and gives me some info on the mattresses. I ask him about the 72 month finance option and he tells me that in order to get that, I'd have to spend $6,000! Geez! I know they get paid by commission but my goodness. So after he walks away, I call the store myself and ask. I had to be transferred twice because no one had the answer. The last person said let me ask the manager. They came back to the phone and said it was $3,000. RJ must've heard that conversation because when he came back and I asked him to confirm that minimum purchase amount he said, oh my manager said it was $3,000 to 4,000. Minimum purchase prices are not a range! I should have left then but I decided to give him another chance. When he does the credit check, he doesn't even know the code for the bank I chose. At this point I'm thinking that this is his first sale because he doesnt know anything. I asked him if they offer military discount, he says yes. I find out later on that I wouldn't be able to get the discount. He offered me their high end mattress pad and his sales pitch was telling me that he has one(eye roll). He writes the ticket including the foundation without asking me if I need one. I later tell him I'm only purchasing the mattress, so he has to go back in and make changes. When he walks me to the person who handles the payment/financing they tell him that a form concerning pulling my credit wasn't given to me, and he didn't even give me the mattress pad that I purchased. The personnel in this department wasn't knowledgeable either. They told me that I HAD to pay the taxes upfront, which was not correct. I decided to not deal with this store and left without making the purchase. I went to the Ashley store in Chesapeake instead.
Nice store,lots of great looking furniture, very nice salesperson's, Audrey was great
Great customer service, in and out in an hour, excited abour my new furniture piece!
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0% interest for 5 years^°
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
