Ashley Store | Waynesboro, VA 22980

Great and friendly folks, great prices, better than shopping in Charlottesville!

Lisa Wallace!!! Was sooo amazing and easy to work with !

Lisa was great to work with!!!!

Lisa was wonderful! Very helpful and great to work with!

Very satisfied with entire purchase. Lisa did an awesome job of answering all our questions

I highly recommend checking out Ashley Furniture Store in Waynesboro, and its incredibly exceptional staff. Lisa was not only greatly helpful but also knowledgeable, and spot on in listening to my needs and concerns. I am very pleased with my purchases, and with Blu, who was professional and skilled with explaining all the administrative particulars.

We came in looking for bar stools. Margret helped us with different selections and helped with finding the perfect fit.

I appreciate Lisa Wallace at the Waynesboro location for the help, finding the perfect furniture for my house.

Had a great experience with Lisa

Lisa was very helpful. Even met me outside!

Lisa, our sales rep, was amazing! Extremely helpful, knowledgeable, and patient. Even though we arrived within the last hour of closing and were interested in different types of furniture with specific sizes/style/color, she patiently guided us through the store to explore our options and accommodate our needs.

Lisa at Ashley Furniture in Waynesboro Va was exceptional.

Very friendly and good service.Lisa that moved from New Orleans.Sweet Lady

Ask for Marty

Lisa was very friendly and helpful. She spent ample time with us and really helped us to arrive at a good choice. Thank you! Recommend!

Lisa and Blu were great! Wonderful

Margaret was great!!!

Online it is advertised that you can do financing for 60 months with no interest, but only if you go into the store. So I did that. Then I was told that this store doesn't participate in that promotion because "it costs us too much money" Frankly, no customer cares about what it costs the corporation. We want what is advertised, or at least a clear indication with a valid explanation as to why you choose not to offer this promotion. Noah was nice, the manager could have done better and made the sale with the advertised promotion.

Marty ask for her

Margaret was great!

Margaret, helped us today find the perfect couch to update our living room. She was super knowledgeable and patient with us. Even with our two wild boys who were running around.

Our experience at Ashley was great and seamless! Margaret was personable, knowledgeable, and easy to work with to get a price that worked for us. Would definitely recommend coming here for your reasonably priced furniture needs.

My husband and I came by to check out a couch and loveseat which he'd seen at another Ashley location. Our plan was to see if I also liked it, then purchase it here closer to home. We were also going to check out some dining tables to see if we could just get all the furniture we needed for a new house in one place, since we have twin toddlers and simplicity is better. I'm a medically retired Army veteran and use a service dog which was professionally trained by a reputable, ADI-accredited organization. He's clean, well behaved, and has never misbehaved in public in his 8 years of service. He roomed in with me at the hospital when my twins were born, even, if you want a demonstration of the legitimacy of his behavior and training. At this location, a clerk met us at the door to tell us no dogs were allowed, so we couldn't come in. We explained he was a service dog and she was required by federal law to let us in. She remained blocking the door and repeated herself without even acknowledging that it was federal law. My husband, who is used to advocating for me, opened the other door and ushered me in to check out the sofa. Normally I'd have left right away, but again- twin toddlers, and we drove half an hour to get here. We wanted to buy the couch and loveseat and be done with it. The couch was pretty close to the front. However, the clerk got really passive aggressive and started saying, "If you say so" while acting like we were violent and she was scared. To be clear, we were nowhere near touching her and hadn't even raised our voices. I jad my toddlers with me, I wasn't going to be yelling. I tried out the couch (mind you, I didn't bring my service dog close to the couch or even on the rug in front of it). It was so uncomfortable, though, especially when the clerk obviously picked up the vibe from our conversation that we were there to buy and suddenly got helpful. We decided to take the loss and just leave. This isn't a case of someone just not knowing the law. This was a case of someone being rude and unwilling to listen, then being super passive aggressive. That couch was fine, but I'm now more willing to find another living room set with twins underfoot than deal with that.

I could not be more pleased with the care and attention given to me at this store. I am delighted my purchase.

Thank you Margaret for helping my husband and I find our dream bedroom set she was great

Margret was great and everybody helpful and cool to talk with.

Margaret was great. Very friendly and professional. Will definitely see her for business again

Margaret was good

Margaret McElroy was a superb help. She exemplified great customer service in a timely and professional manner. I will bring my future business to her.

Margaret was a dream when it came to helping me pick out my new furniture! She took time to show me features of everything I was looking at and then let me wander around and try all different types of couches. She was truly wonderful and I would shop here again!!

Margaret was a joy to work with when we we're shopping for furniture for my mom's house.

Margaret was wonderful to work with. She was friendly, knowledgeable and professional l would definitely recommend her and the Waynesboro store

Margret was our sales person and we just bought a couch from Ashley and she was amazing and willing to work with my family needs!

Margaret was very pleasant and helpful. She helped me find the perfect piece of furniture for my living room.

Margaret was very welcoming and helpful! Happily anticipating the arrival of my new furniture and bedroom and sitting room redo!!

Had a great experience purchasing a couch for our home. Margaret was very knowledgeable and was able to help us make the right choice!

Great experience! Margaret was a big help!! Very professional!!

Margaret is by far the best person I’ve met in this business! It’s hard to find someone that deals well with people, maintaining professionalism while being nice is not an easy task.

Great experience. Was able to get in and out and order our couch within a half hour. Staff was friendly!

Margaret was very helpful. Overall a great experience.

Margaret found the exact furniture we were looking for!

Very well-appointed store. Greeted upon entering and helped appropriately as we explored the store. Margaret was very knowledgeable and helped us find an item that suited our needs! Not a bad trip on a Saturday afternoon.

Very Friendly service was great . Love my new couch

Margaret was extremely helpful, kind and so friendly - greeted us with a smile as soon as we walked in. She took into consideration exactly what we were looking for and helped us with how things will be placed and arranged in our home, and discussed all the options with me. We can’t wait to put our furniture in our new home!

Margaret helped us with a leather sofa

We went in to try to find a comfortable seating solution for our difficult living room and everyone in the store was helpful without any pressure. Margaret was very knowledgeable about product, color and cushion options and once we decided, she got us processed and delivery set quickly. I would definitely return!

Great overall experience! Margaret helped us with all of our needs and took the time to help us find what we were looking for!

Margaret was very accommodating!

Ask for marty

Margaret is wonderful and is very helpful, was able to be in and out in a reasonable time!

We were able to find the perfect couch after a month of hunting. Margret was the perfect amount of helpful in doing so!!

Thank you, Margaret! Working with you was so super easy. I thank you!

Margaret was a delight to work with. She made the process easy and explained everything so well!

Margaret McElroy was very attentive and formative from the moment we walked in the door. She was not overbearing nor a fast talker which are all red flags for me and will have me walk out of establishments. Thank you so much for your service today and I look forward to doing more business.

Margaret McElroy was very knowledgeable and helpful looked working with his . She made my shopping easy and nice

Ask for Marty she is amazing

It was great shopping at Ashley store at Waynesboro,VA,Margaret was really helpful and gave us great customer service.

Margaret was super helpful and made buying our new living room set easy. Super excited for when it’s delivered!

We have been searching for living room furniture. We walked into Ashley furniture not expecting to make a purchase, but we found our living room set. Margaret helped us in deciding to purchase. She answered our questions and was very thorough. I would highly recommend checking out Ashley furniture and ask for Margaret.

Margaret was very helpful and we got a good deal.

Margaret was extremely helpful in my search for a sectional couch. She helped me order the correct pieces in order to make the perfect living room set for my space!

We had a great experience shopping at Ashley Furniture in Waynesboro today. Margaret was very knowledgeable, accommodating and helpful and we found the perfect bed for our space!

Margaret was very helpful

Nice furniture but they've had some of the same furniture on the showroom floor for well over a year. I know I like to set on the furniture before I buy it. I don't want to order it out of a catalog which is exactly what they tell you to do.

Excellent service from Marty she went above and beyond to get us what we needed

Margaret was great and very helpful. She helped my husband and I find just what we were looking for. Overall, she made it a great experience.

I’m not sure if all Ashley’s are franchises, but this one is and the prices can be 300% more than online or other stores

Margaret was a great salesperson , and we were very happy with our service .

Great experience with Marty. Helpful and efficient

Margaret was very helpful.

Awfully expensive, poor customer service and communication issues.

Excellent customer service

Margarit helped me find a chair. Nice person to work with

Margaret I travel here from ch ville and she has beautiful passion and personality for Ashley love her for her salesman ship

Very helpful and not pushy! Great sale. Will definitely come back. Made everything very easy and fast! Thank you, Brett!

Brett's customer service at Ashley is exceptional! 5 stars.

We had the pleasure of receiving outstanding customer service from Brett

Brett was so nice and helpful! He was very patient and answered all of my questions thoroughly. Very happy with my experience! Always friendly staff and a cool store!! Love my furniture!!

Margaret did a wonderful job helping me. I found a bed that I really like and a mattress. She is a wonderful sales lady and I really enjoyed dealing with her.

Margaret McElroy was our sales person at Waynesboro. She was very friendly and helpful and help us resolve an issue very well.

Margaret McElroy was very helpful and incitful on bed frames 10/10 would come again

This store is the biggest joke and their furniture is GARBAGE! We bought a bed frame that broke in less than two months (center support broke) and when we called asking for replacement parts or essentially for the store to make things right they said they would send out parts within two weeks. Two weeks go by with no parts showing up so we contact the warehouse as instructed and was told we’d have to wait until the beginning of July. Waited and still nothing, so we called and requested a refund as it shouldn’t take a month to send out replacement parts let alone having to sleep on a bed that we had to rig up just so it wouldn’t break further (which it did anyways.) mind you the first time it broke was when I climbed into bed at almost midnight at about 37 weeks pregnant. The second time it broke was with dad climbing into bed with our newborn in his arms. Cheaply made garbage, awful customer service, do not shop here! I would also like to point out that MARTY was the original saleswoman to help us and she left reviews for herself not only at this store but at 7 DIFFERENT LOCATIONS. BAD BAD BUSINESS. We will never shop here again. First two photos are from the second break, third photo is the first time it broke. One of the supports (pretty small for a kind frame) split in half and another had bent the screw it was attached with.

Margaret was very helpful and attentive to helping me find the furniture that i wanted. Great selection! I recommend shopping here. Editing to add: Furniture ultimately took 5 weeks to be delivered when promised timeframe is 2-4 weeks. The furniture was "forgotten" from the truck one week. Customer service was poor and nothing was done to rectify their mistakes and the long time frame. I would not have purchased furniture here if I knew it would take 5 weeks.

Brett was wonderful in helping our family buy a new sofa today. We recently stayed at a beach house that had a particular sofa we fell in love with and we figured out it was an Ashley Furniture piece. We took a gamble to see if we could find it at our local Ashley store. Although it wasn’t on the floor of the Waynesboro store, Brett said he could probably identify it by a photo and, sure enough, he did! He told us which store to go to look at it again in person, gave us the measurements so we could determine if it would fit in our living room, contacted the other store to let them know we would be coming to look, and helped with our purchase. Brett is very friendly, very knowledgeable and I highly recommend working with him!

Quick and easy process finding the perfect bedroom set for a great deal. Highly recommend going to see Margaret McElroy. Very friendly and very professional!

Margaret was very helpful!

margret was wonderful

About five or six weeks ago I bought a table, four chairs and a bench for close to $1,300. I came in shortly after they opened. Selected the furniture. I then paid for it and told them I would be back To pick it up they close they said they closed at 7 I came back at 6. I not only had to remove all the decor but also had to carry an remove from show room floor with no help. An now I am still waiting for my bench which I paid for in full almost a month an a half ago anyone have thoughts on that one

Great experience! Margaret was very knowledgeable and helpful.

Margaret M. was very attentive and answered all our questions. We love Ashley furniture!

A great experience at Ashley Furniture in Waynesboro with Margaret. Lots of options to choose from and she answered all my questions with ease.

Wonderful customer service from Margaret and the whole team while we shopped and ultimately purchased a TV stand from.

Awesome store and awesome sales associate Brett! Very patient with us as we spent hours traversing the store and also very knowledgeable on the products he was selling! I highly recommend this store.

Brett was very patient and extremely helpful!

Greatest experience helped by Brett

Margaret was very helpful

Friendly and prompt service from Margerit at the Waynesboro VA location!

Margaret helped us find our perfect reclining sofa.

Margret was amazing and very helpful!! She was also super nice!! I got two amazing barstool chairs for my apartment! :)

Margaret was great!

Margret was so helpful in getting me all I needed to make my living room warm and cozy.

Margaret was amazing in helping us find our couch and dinning table!

Margaret was great!

Margaret was great to work with. We found some area rugs that worked perfectly in our house.

The sales person, Margaret McElroy was very helpful and accommodating as we navigated through the store. We felt confident with our decisions as we left the store. Highly recommend this store.

Marget was fantastic in helping me with my new furniture.

Margaret McElroy was very helpful and made the process so easy.

Ask for Marty amazing designer

Margaret was a huge help! Great Ashley store!

Margaret was a wonderful sales person, Makayla was a great in helping with the final sales paperwork. It was a great experience.

Margaret was very helpful with all our furniture needs!

Margaret was so helpful and made picking furniture for our new apartment very easy. Thank you!

Margaret McElroy made shopping super easy!

We came in looking for a custom solution for our living room and Margaret was incredibly helpful. She answered all of our questions and got us what we needed quickly and efficiently. Very pleasant experience!

Margaret was very helpful helping us find a couch that suited our needs. Made our experience quick and comfortable!

Margaret was such a great help! We found exactly what we wanted and it was a seamless experience.

Margarete was very helpful and friendly. Great service!

Margaret was excellent. She went above and beyond to help us find the perfect furniture for our home!

Quick and easy, great price.

My husband and I were looking for a new couch and we decided to check out this Ashley furniture store. Our salesperson, Margaret, was extremely kind and helpful! She checked delivery times for several couches we were interested in and walked us through the process. Definitely recommend!

Margaret was very helpful without making me feel pressured to buy anything- so I did!

Soectacular service with Marty

Marty was great

Marty did a great job very kind and accommodating

Margaret was awesome!

Margaret was great to work with

Margaret was great knowledgeable and friendly

Marty was super helpful and incredibly nice. I have never experienced such amazing customer service before and will definitely be coming back!

Alex did a great job and was very helpful in our purchase. He allowed us time to browse and make our decision on our terms.

Marty was wonderfull ! She helped me find exactly what i wanted❤️

Waste of time

gorgeous store! Alexia did a great job!

Margaret was very helpful!

Margaret was great!

Margaret was fabulous incredible help recommend 10 out of 10 !!

Marty

Beautiful store ask for marty

Margret is awesome.

Wonderful store. Margaret gave GREAT customer service.

I had a pleasant experience at my recent visit at the Ashley store in Waynesboro Va with Margaret McElroy

Margaret was very nice and helpful.

Margaret and Marty were a great help! Awesome furniture store!

Marty was great and got us what we needed quickly!

Margaret was amazing and was not pushy but answered all my questions!! This store is friendly and inviting - Waynesboro location

Marty was amazing can’t wait for my mattress

Margaret was a great help in assisting us to purchase a sofa and chair. She was knowledgeable and friendly, offering enough assistance without being in the way of our browsing. She shared information about the Ashley company and she clearly knew her product. Thank you for your help!

Margaret was patient, helpful, and very informative!

Excellent customer service. Margaret helped us through the whole process. Even when we changed our mind on what sectional we wanted she was happy to help us regardless.

Marty was amazing

Beautiful store madty was amazing

Excellent service!!! Chrissy is awesome!

Wonderful experience with marty

Marty did a fabulous job

Amazing costumer service first time buyer and mrs.margaret helped me with every question i had i 100% recommend for anybody that is looking for a furniture yall need to come to this place

Chrissy was great and very helpful!

Marty was amazing

Margaret was super helpful, professional and easy to do business with!

Margaret was amazing! Highly recommend!!! Thank you for all your help!!!

Ask for Marty

Margaret rocks

Margaret was phenomenal! Very informative and helpful with tying my vision together.

Marty was terrific! Gave us space to look around at all the dining room tables, but wasn't too far if we had a question. Loved the chill vibe she gave! Will be back

We came in for a dining table, Marty was very helpful and friendly. Definitely will come back when we need more furniture!

Margaret McElroy was so helpful

Fabulous, low-pressure purchasing experience with Margaret. Two rooms - done! Thank you!

Marty was extremely helpful and very polite. Will definitely be coming back here again if she's here.

Beautiful store! Furniture styles for everyone! Marty is super helpful and not pushy!

Krissy was amazing. very good customer service and is sweet.

Margaret was very helpful

Margaret

marget was very helpful!

Margaret did an amazing good helping us pickng out a sofa. Very helpful

Margaret was great she was very helpful

Marty was excellent

Margaret McElroy made choosing a new bedroom set for our daughter a breeze! I highly recommend her!

Margaret was wonderful helping us find a new bed frame. She was super personable and gave us some valuable inside on our choices!

We came to Ashley furniture to look for a sectional & I was not disappointed. Miss Margaret helped us out and we picked a nice sectional for our home!

Marty was an amazing designer… I came in looking for my rental home out of state and she helped me design the perfect room with all the accessories!

Marty is amazing

Marty was great

Marty was great

Marty was great. Fast considerate service. Listened to what I needed.

Margaret McElroy was fantastic. Gave my husband and I the time to shop around. The store visit was amazing. Very helpful service.

Margaret McElroy at Ashley Furniture is awesome!

Marty was amazing!!!!

Margaret was extremely helpful, knowledgeable and patient. We really appreciate her assistance in buying our new furniture.

Came in on a tight budget. Chrissy went the extra mile to reach out after I left to let me know something was marked down by half price. She communicated everything with me to complete the purchase without needing to return except to sign. She went beyond the basics. Thank you!

Chrissy was fantastic! She was very professional and knowledgeable.

Margaret was very helpful and knowledgeable with a low pressure sales style. Highly recommend.

Margaret McElroy was extremely helpful and accommodating. Great service.

Margaret McElroy was fantastic and was nothing but helpful during our time at Ashely!

Marty provided excellent service! She has a warm personality, knowledgeable in her position and simply a pleasure with which to conduct business. Thank you, Marty!

Marty was patient and great in helping design

Margaret is amazing! She is very helpful, pleasant and knowledgeable in the products she is selling. :) Thank you!

Marty was a great help in designing

Marty was kind and helpful

Marty was incredible and very nice.

Marty was very helpful and patient. A great experience.

Merry was exceptional

Margaret was very helpful in making my selection

Marty was great

Marty Very helpful

Marty was great!

Found a couch and chair here that were exactly what we were looking for! Marty was especially helpful, we highly recommend this store!

Marty is fabulous!

Marti was especially knowledgeable and friendly and helpful

Marty M was very helpful in assisting us while we looked around for new items for our home.

Marty is a very great sales associate!! Very helpful and knowledgeable about their products!

Marty was great

Marty was excellent!!

Marty Maupin was great!!!

Margaret went above and beyond to assist me with financing new furniture more than I ever thought a salesperson could or would.

Margaret help us with the fireplace

Nice people, very helpful and knowledgeable. Margaret was very nice and pleasant.

Marty was amazing! She helped us find the perfect bedroom furniture and couch! Highly recommend!!

Marty was great at explains the whole process and what is covered with the warranty!

Marty was awesome!

Margret puts the fun in furniture , Made the whole process a sucess

Margret is the best! Best saleswomen out here in the baro.

Marty Maupin was very helpful and informative with the products.

Marty was a great help!

Margaret was extremely helpful and wonderful to work with! She made ordering our sofa easy! Margaret and the rest of the staff were knowledgeable about the financing and were able to answer any questions we had!

Ask for Marty she is fabulous

Marty was great! Very helpful and smooth purchase.

Ms. Marty at Ashley furniture in Waynesboro was amaze-balls!!!

Marty was great!

Marty is great

Marry was great

Marty was a wonderful help to me today

Marty is awesome!!!

Margaret and Marty were fantastic! They were very knowledgeable and helpful when looking for our living room set.

Marty was awesome and so helpful! She went above and beyond.

Marty was fantastic. Helped us find new furniture at a great price for my daughter’s new apartment.

If Marty was on the market ….. she does an awesome job

Marty helped me look for the thing that I wanted

Margaret was very helpful, knowledgeable, and patient through the process.

Marty was amazing! You should all come to Ashley Homestore and pick out a comfy mattress or sofa.

Margaret McElroy

Margaret was very helpful!!

I have been shopping online looking for a dresser to compliment a tall chest I already have, for weeks. Since I can’t always trust what things look like on a screen I decided to stop in store and check out the Drystan. OMG! It’s even more beautiful in person and my sales lady Margaret was absolutely amazing. She was courteous, attentive and had provided to best service. From price matching, to providing a more reasonable delivery and set up fee. Thanks for making my trip from the Ville worth it!

Margaret was soo helpful today helping me furnish my new home.

Margaret was very help and answered all of our questions. We are very happy with our furniture.

Margnet was very helpful

Marty is a delight to work with. As a designer she has a real interest in helping you find the right furniture for your needs. She's attentive but never pushy. We were looking for a specific type of sofa and ottoman and she pointed out exactly what we wanted after a brief description. Never expected to find something so quickly and easily, and for a good price.

Margret was most helpful and a pleasure to work with! Thanks for making our furniture purchasing easy and quick.

Went in 4 kitchenette dresser night stand couch. They brought coffee table 2 chairs. Charged me 260 to restock 200 to deliver. Over a confusion I thought was a kitchenette. I'll never go back

Margaret was a wonderful host at Ashley home furniture, I purchased a beautiful dresser and bed with her. She was so kind and patient with me as a new home owner.

Margaret was exception in showing us mattresses and addition furniture while we are remodeling our home!

Margaret was extremely helpful with our furniture shopping! Very knowledgeable.

Margaret was so helpful from start to finish! We went in with a specific piece in mind but she showed us an option that will actually work better for us. Wonderful experience!

We had a wonderful experience at Ashley’s. Ms. Margret was wonderful and so helpful. We went with the Yantis sleeper. Very excited to get it home.

Margaret was great! Very nice and helpful!

Everyone was polite and kind, especially Marty, who was the one who helped me select everything. She made sure I had quality product while also staying within my budget and was a joy to talk with and work with!

Margaret

Margaret

Mart maupin was amazing

Thank you Margaret

Margaret was really nice and patient with us. Really good service.

Margaret was very helpful Great experience

Margaret did a wonderful job

We came in looking for the perfect couch for our new home. Margaret was very helpful and helped us find something we loved. Thank you!

Marty was amazing she took the time to help me choose the best mattress for me

friendly and helpful staff

Very helpful and considerate! Margaret put extra effort in finding what we were looking for!

Marty was amazing I wanted stay the night in the store it was so beautiful

Margaret McElroy assisted me in the store. Very knowledgeable on materials and financing. I didn’t feel pressured. I definitely have my eye on a couple of pieces. A great selection and great staff! Thank you!

Marty was great! Quick appointment and she helped me order the product and color I want and explained the warranty and delivery.

Marty

Margaret was so helpful! Made the process easy!

Margaret was so helpful! Great experience!

Margaret assisted me with finding just the right furniture. She is knowledgeable and friendly. Thanks Margaret!!! :)

Very helpful and knowledgeable.

Marty was excellent

Margaret was a pleasure to work with and very knowledgeable and helpful!

Marty was fantastic to work with! Highly recommend!

Marty was awesome!!!!

Marty was amazing can’t wait for her to finish designing my new room!

Marty was fantastic to deal with. She help my daughter and I pick out the perfect bed, and took the time to show us all around the store.

Amazing service from Marty great overall experience

Marty was amazing love my chairs!

Great store. Marty gave excellent service. Excited to get our new set

Ask for Marty she was very llesant

Marty gave an amazing design experience. She has done my entire cottage

Margaret was very helpful . We found what we were looking for at the right price.

Margaret was very helpful. Was patient and made good recommendations based on our conversation. Worked with us to match online pricing. I recommend stopping by if the market for furniture or home furnishings.

Margaret helped us buy a sectional for our living room. She is very friendly and helpful!

Margaret was great so excited to get my sofa!

Beautiful store Marty was amazing

Sales lady at the front door is literally the most rude, hateful, wretch I have ever encountered in a sales position!!! I walked in this store looking for a new chair, after meeting the rude door greeter I literally turned around and walked out. I will set on a bucket before I’d support her!!!

Great store helped choose the right chair Marty was amazing!

Marty was a huge help and we found the exact piece we needed! Would absolute come back.

Chrissy was amazing she helped pick out the furniture that I wanted and needed. Thank God for her.

Great customer care from Chrissy Zipparo

Beautiful store Marty did a great

Marty was excellent! Ask for her!

Amazing experience with Marty!!!

Marty is amazing she is the go to girl!

Marty was excellent

Excellent service! Came looking for a chair and ended up with a whole living room! Marty was superb!

Worst experience of my life. Ordered a dresser. Scheduled to be delivered on 9/14, no show and no phone call to let me know they weren’t coming. Called the distribution center on 9/15 and they scheduled the dresser to be delivered the next day, or so they said. Called back on 9/16 when there was another no show and was told that no delivery had been scheduled. Worst customer service I have witnessed. I would not order from them. Plus they charge a $200 fee for the delivery and can’t even provide a delivery service correctly.

Ashley's is a great furniture store. We have helped some of their customers with their moving needs and we have noticed that this furniture holds up from move to move. Thank you Ashley's for the great quality of your merchandise!!

Manager was very helpful on the phone and in the store. Bought theater furniture which arrived quickly. The set up was done by delivery guys and was quick and well done.

I made a big mistake of buying furnitures from here. I will be very careful in future and will do my best to spread the word among acquaintances that they not only NOT deliver on time, but also provide no updates about the delivery delay unless the buyer calls them. I called them more than once before the scheduled delivery date and the warehouse confirmed that the delivery will happen on time. On the day of delivery we kept getting texts saying it is coming and that never happened until the end of the day! No update whatsoever!.I have not faced this level of inefficiency in a long time. I regret buying anything from them and I promise this is my last buy. I think I will be fooled again as I am still expecting the delivery!

Wonder selection of furniture. Marty Maupin, was very helpful and made my whole buying experience easy. Thank you for all your help.

Marty is Professional and genuinely excited to be working with us.

Great company to honor teachers ! Loved working with Marty! She was welcoming and made every effort to find just the perfect lamps! Will be back soon!

Best service ever! Beautiful clean store! Fantastic prices! Marty was amazing

Marty was the best salesperson ever

Buying furniture from this store was the worst experience I had ever had at the furniture store. Margaret was great helping us pick out furniture for our new house. THEN everything went wrong. Furniture was delivered broken or not on the truck. We ordered a rug which was taking forever to get. I called Margaret and she said I could cancel. Which I did. Then Marty says I have to take it and pay for it because it was special ordered which is a lie. They call the warehouse to see if they had the larger rug we need NOT special order. Now almost two months it’s not in yet. Marty said it will be here this week and I had to take it. What kind of service is that. Will never buy from Ashley furniture again. The whole experience has been terrible!

Marty Maupin is great !!!

Marty was amazing help ❤️

Margaret and staff provided amazing customer service. Margaret helped me select my new furniture and the ladies assisting her helped get my financing taken care of quickly. Excellent experience!

Awesome from Marty beautiful store

Marty was great

Margaret Mcelroy was fabulous at Ashley and so helpful in every part of our transaction

Great store! Marty was a great help in helping me look furniture. She was very resourceful and patient with me. I look forward to coming back for any future furniture needs!

Marty was a joy to work with! She was very accommodating, helpful, and answered all of our questions with the ins and outs of the furniture we were looking at.

I had a great experience. Margaret helped me out and answer all my questions and Kaylyn was great and was a nice burst of energy and very polite and great customer service

Marty is an excellent helping so much!! Ashley Furniture is beautiful!!

I recently visited the Waynesboro location for Ashley furniture and was immediately greeted by a very personable and energetic employee at the front desk who made me feel right at home. She introduced me to the Manager Marty Maupin who even though she was busy with another customer took the time to answer our questions thoroughly. She helped us understand the pricing and let us know she would honor military discount which not all stores honor. And let us know when things would be available to be shipped and installed. We were very happy with the service and recommend this store for your furniture needs.

Excellent service beautiful store Marty was the best😀

Marty was very helpful as I browsed the store for couches!

Margaret was very helpful and attentive

Awesome experience beautiful clean store great mattress gallery Marry was the best!

Marty gave amazing service as always

Excellent service from Marty can’t wait to get my new mattress!

Awesome experience from Marty!

Excellent service from Marty helped me pick my birthday chair!

Margaret was stellar! Extremely patient, knowledgeable, and friendly!

Just bought two new side tables & Mr. Jeffery was very helpful in helping me find them!

Chrissy was amazing. She helped me with some ideas for my apartment as a first time renter. Thank you Chrissy for the great ideas and suggestions.

Great Service

Jeff Funk was outstanding

Love you mr Jeffrey! You the best!

Marty was great was very helpful

Marty gave excellent service

Great time in the store with Marty! She was so upbeat and glad to get my new comforter

Margaret did a great job

We recently moved to Waynesboro, Virginia, Came across Ashley home furnishings today. Margaret McElroy was so very helpful and welcoming! We will definitely be back.

Marty Maupin was super helpful in answering our questions and helping us choose the perfect furniture for our living room!

Marty is so nice makes the experience wonderful

Can’t wait to get my new bedroom Marty was so nice and helpful

Everyone was great! Thanks!!

Merry was wonderful to work with!

I walked in and wanted to buy it all!! Beautiful decor and superb service!! I was greeted with warm faces and exceptional one on one service with Chrissy!! She answered all my questions and was very knowledgeable!! Go check them out!

Manager in the Waynesboro store was very helpful and professional. She was awesome!

Marty was awesome

Superb service from Marty ask for her!

Came in to look for my daughter's new house to give her ideas:::: left with a new mattress and accessories for my home! Marty was amazing! This store does not disappoint!

Great experience clean beautiful store Marty was exceptional in her knowledge

Great experience came from Pa to get my mother a chair! Marty was kind and patient and was key in helping choose the chair! Highly recommend

Margaret was super helpful and knowledgeable about the inventory in the store. She was able help us find exactly what we’re looking for!

Chrissy was so helpful! Beautiful clean store

Marty was great answered all questions

Came to look for a mattress and the knowledgeable information given to from the manager Marty she was very intuitive and answered all my questions!

Marty was great! Devoted to helping us find what we need within the budget given

Marty was amazing. Terrific selection fantastic prices thanks for making my buying experience phenomenal. I will be back.

PLEASE COME HERE!!! I’m moving to Charlottesville, VA soon and was having a hard time finding new furniture for myself by the time I got there. I was able to connect w the general manager, Marty, and she was such a huge help! I was able to place my order over the phone w her and she even recommended a few different bed frames for me in the style I’m going for (and she hit the nail right on the head bc I chose one of her suggestions!) She was a huge sigh of relief for me and my father and was very outgoing and excited to help! I honestly wish I could give additional stars. I really appreciate your help today!

Excellent service from Marty

Excellent service from Marty

Marty did a great job she is the person I love to work with

Margaret was amazingggg! She was so helpful & kind. We definitely had a particular style in mind and she helped me so much. She showed us designs on her laptop and walked around the store with us. She truly listened to our thoughts, concerns, and wants.. and I’m walking out knowing that our living room set and lamps will be delivered to our house! Thank you!! (& happy early birthday again. 😌) oh, and we’re coming back for that bedroom set! 🥳

Excellent service from Marty

Marty was great have known her for years

Beautiful clean store ask for Marty

Marty is something else! Ask for her!

Marty was great

Loved working with Marty

Great service from Marty can’t wait to get my new chair

Loved working with Marty she gave amazing ideas for decorating

Excellent service from Marty

Marty Maupin was very helpful for helping me to what I choose as my furniture.

Huge selection was surprised at all that is available. Marty gave outstanding service

Marty the store manager was amazingly accommodating today. I went shopping with a friend who needed lots of advice and has a difficult dimension room. Marty asked so many of the right questions and realized what my friend was interested in buying would not work for her room. We so appreciate her expertise and sound logic. Instead, she told her to take pictures of the room, dimensions of where the furniture would and the pieces which would remain and she would help design and find the perfect furniture for her.

Marty greeted me upon arrival, I told her what I was looking, Shopping for family member for the specifics she led me to the right location. Taking the photos to share 😃think we got a winner ..

Great service from Marty

Great service from Marty!!!

Marty was wonderful she was walking into the store when we pulled up she told us we didn't have to wait until opening time.

Great store with an amazing selection of sofas. Excellent customer service. Efficient and very helpful. Marty Maupin made the whole process easy.

Marty was awesome! Found the blue sofa I wamt

Margaret gave excellent service ! Cannot wait for my new furniture

Marty gave great service

Great experience as always when I deal with Marty! Was so happy to see her when I came I to the store! I have purchased from her many times at another store!

Marty helped with all our needs so happy with what she helped us choose for our new home

Great service ask for Marty

Great service from Marty didn't buy today but service was excellent

Marty gave good service

Had a problem with another store Marty stepped up and helped us!

Excellent experience with Marty

It's okay

Went in for a table and ended up getting more the young man who was on the sales floor and helping in the back was a hell of a worker and really aimed to please

My wife and I have been looking for a sectional or large sofa to help my father in law after he had knee replacement surgery. He wouldn't be able to visit without a better place to rest and recover. Margaret at the Waynesboro Ashley store was lovely, helping us check out the various types of couches, giving us a lot of information about how long they will last, features, pricing, measurements, and even sourcing of where the parts and labor come from. It took a while for us to find the right piece for us, but we ended up choosing an awesome couch from Ashley thanks to the time and patience of Margaret. We had a wonderful time shopping here!

Marty was very helpful while looking for a new table. Would recommend coming to this location.

Marty was awesome

Great experience with Marty

Excellent service from Marty!

The most fabulous store ever!!!! Has the nicest people working there!!!

Awesome experience with Marty! It was a fun time working with here coming in with my paint samples! So excited!

Will definitely be back! Beautiful store and selection

Great service from Marty! So happy with my oirchase

Marty and Ruby were both very helpful and quick to get through the process of purchasing our furniture for our new home-we appreciated not getting hassled to buy more than we intended :) We love the new location right next to Weasie’s!

Great experience!

We love Marty she has done a great job for us!

Excellent! Love the service

I ordered two bedroom suites. The mirror took 8 months to get here and it was broken. I waited 3 months and stopped in to inquire when my media chest would arrive. They had no record of it. Then told me they remembered me buying the one off the floor and I took it home. I convinced them to refund my money. Hour later they called and said they found it in the warehouse in Roanoke. They would knock off $300. So I putting the legs on it and one of the holes has a gold metal ball jammed in it. There should be 2 holes like the others have. This is very heavy expensive furniture and they need to do better.

Awesome service from the owner Sam and the manager Marty!

Exceptional selection and amazing help Marty was very polite and had a great understanding of what we wanted and helped us find exactly what we were looking for!

I had a personalized shopping experience today at Ashley. Marty greeted me as soon as I entered the store. She’s also the store manager for the day. She ask me if I’m looking for something & made it clear that she’s there whenever I need anything or even to answer my questions. Marty is very informative, accommodating & helpful. I feel welcomed. The store was huge & had a great selections. The place is clean & spacious as well, I didn’t see any issues for me even though I’m just browsing. Ashley Waynesboro is a go to store for furniture shopping. I would like to go back again whenever I can.

Marty at the Waynesboro store was amazing!! Gave us good information on helping us with our purchase.

Excellent service from Marty

Highly recommend! Big selection and superior service from Marty

Perfect service from Marty! Can’t wait for my new mattress!

Found what I needed and matched online pricing!

Very friendly and helpful staff.

The staff here is amazing, Ruby was so kind and helped me understand all of the financial questions I had and was so easy to talk to. Marty had such a great eye for what I was looking for. She helped me pick a few pieces that I’m so excited to add to my home. The store was clean, responsive, and helpful.

Marty was amazing & her desk staff was also helpful!

I lived in Charlottesville and this store is near by Ashley's, the people are very nice, welcomes you very well and explain about product in details. I also went to Richmond Ashley and experience was horrible, very rude folks. Highly recommending this store if you are in market for the furniture.

Marty was AMAZING and went above to help me with this big decision. The lovely ladies behind the counter were helpful and patient as well. Highly recommend!

Great service from Marty!

Fantastic store and Marty is beyond helpful and accommodating. Marty is so professional and is always honest about delivery times and pricing. There is no hard-press selling. This is the second round of purchasing and we will be back for a third.

Lots of stuff but couldn't get what I was looking for.

Great experience! Highly recommend!

First off, we looked everywhere for a sectional that we loved. Well, it was at Ashley Furniture! I'm an impatient person. And ofcourse during these times it takes a little longer than usual. Well these wonderful people here are amazing. I have called and called to check on it because I have been so excited. They have went above and beyond to help. Margaret at the store has been awesome. And the selection is wonderful. You won't be disappointed!! We will be going there for all our furniture needs!

We were very pleased with the customer care we recieved in store. Marty was great and very knowledgeable and patient with us while we decided what we wanted. Furniture was delivered in time frame we were given. Delivery guys were very careful with our new purchase and very polite and courteous.

Bargains,Quality,Selections, Easy Access,Free Delivery! Friendly,Knowledgeable Staff.

Marty gave superior service!! Will definitely be back!!!

Great service from Marty!

Quick and efficient service. Thanks Marty!

Marty provided exceptional service with our new purchases! Thank you for helping to make our house a home!

Marty did an amazing job

Marty was amazing she went above and beyond! Came in looking for a stool and bought a chair!

If Marty was a waitress you would buy the cake before the steak!

Awesome service! Ask for Marty she is the best!

Excellent service! Ask for Marty

Wonderful is one word I would use to describe my experience at this location. The store manager Marty was extremely helpful and knew her stuff

Fantastic service!

Beautiful store! Helpful staff the manager was great!

Great people good furniture.

Marty is the best! Ask for her she will design your room

Great experience! The manager Marty was terrific !

Absolutely beautiful store! Shopping for my new business space & Marty was beyond helpful! She really knew exactly what I was envisioning , & I cannot wait to work with her more!

Beautiful store! Everyone at the store was so nice and kind. A very friendly atmosphere! Marty gave me excellent advice on the design that I am trying to create! Definitely a 5 star store!

The best service ever! Marty was great! Come here to buy!!!

Great job by Marty!!! They have so many beautiful pieces of furniture to see here! I Hidden In WAYNESBORO !

So excited to get my new furniture! Marty gave the best service and was very patient and helped me make the perfect choices!

Great service beautiful showroom. Marty gave excellent service!

Marty was very pleasant to deal with had a great personality and made the overall experience enjoyable will definitely be back to purchase more from her.

Great store! Great customer service! Ask for Marty she is great! Definitely will be returning here in the future.

Walked in a it was a beautiful BRIGHT store‼️ Will be back for a purchase ‼️ lots of nice things 👍🏾

I had a really good experience at the Waynesboro store! We found my son a nice bedroom set. Marty was very helpful and nice.

Staff very helpful, answered questions, very accomadating and worked well with financing and explained the delivery process and expectations.

Mary Maupin was very knowledgeable with helping me match my current sofa to a chair I was looking at. Very nice, store was clean! I’m looking to do more business with them in the future! Thanks again Mary for all your help! Cynthia Elrod

Beautiful store! Very clean and welcoming! The service was outstanding! Highly recommend!!! I was amazed at how much merchandise was actually available.

Great place. Great furniture. First time in store and was treated like family. So so helpful. Marty you are the best

Marty was very helpful finding us exactly what we were looking for! She compared prices and delivery dates on several models of couches, and she ultimately special ordered us a couch which wasn't even on the floor! She also got us a delivery date several weeks earlier than competing stores offered us for the same couch! Wonderful customer service and great selections!

Great customer service from Marty and her staff! And will get furniture quickly!

Ashley in Waynesboro is the best! We had some difficulty with our bed that we previously got at Ashley, and they were quick to help us find a solution. Marty was very friendly and helped us promptly. They have a great selection of furniture as well, we couldn’t recommend Ashley more!

Great experience! Beautiful clean store! Went to eat and just stopped in. The manager gave us the best service and we chose a new sectional and dining set! Highly recommend ! Marty is fabulous!

Beautiful, upscale store. Wonderful selection. Anna, Marty and Lisa were super! This is now my "Go-To" furniture store. Thanks for making my buying experience exceptional.

Marty Maupin was so helpful and attentive. Her customer service was outstanding and I would recommend this store to anyone who asked.

Greqt experience! Marty was the best!

I had the most professional experience! The Manager just designed my home with the budget i gave. She moved furniture around to show what it would look like. If you ever need anything ask for Marty. She is amazing!

My husband and I went to the Waynesboro, Va store today and worked with Marty Maupin, Store Manager. I can’t even begin to state how blessed we were with her due diligence and efforts made to get us all of the items we needed and have them in stock. All of their staff was so polite and courteous and we were very impressed with this story being ran by all very knowledgeable and completely competent women. Everyone but especially Marty made our buying experience a great pleasure and I would highly recommend her to all that I know especially after getting such terrible service and reception at the Harrisonburg, Va location. She made our day worth the extra drive. Love this lady and her staffs sincere help and assistance with all of our needs. She is definitely an asset to the company and her entire staff should be recognized and rewarded for their hard work. We are truly blessed.

Great experience today. Very nice store, good quality and super employees

If no stars was an option that's what I would put. The furniture is nice but the customer service and run around is awful. It's a shame that hard working people get pushed around like they are liars when the products arrives damaged.

Excellent experience. Just moving here to the area, we need to get new furniture for our new house and Marty did an awesome job and gave us valuable input on some furniture pieces we were looking at as will as different designs and what would fit and not fit. With her interior designer experience we we’re able to get the best for our money. Very impressed with the layout of the store and the helpfulness of all the employees. Highly recommend if you’re looking for furniture in the area.

Had a great experience shopping for a new living room set. We were able to find something that was a perfect fit! Would definitely recommend checking them out.

This is the store to buy any furniture that you might need or want. We had the best experience. Ask for Tan Armstrong. She is the best.

My husband and I purchased a new home in October. In December we stopped by Ashley's in Waynesboro to look at furniture (at that time, we had visited three other furniture stores looking at prices and options). Margaret was the sales lady who helped us. We discussed what we wanted, found that item on the floor- discussed multiple times which way we wanted our chase to sit, and purchased several pieces for our basement area. Before we left, I noticed the coloring was not correct, so we had that fixed. We knew at the time we were going to need to wait a while for our furniture. Fast forward to March, our items are delivered and the chase is not on the correct side of the couch. I immediately called Margaret to resolve the problem. She asked for pictures. She told me it looked fine the way it was and I should be happy. I told her no, that is not what I was told would be coming and not what I put my money on. Long story short (and many calls to other Ashley establishments), Margaret agreed to a even trade for the furniture I wanted. I was told it would be delivered early June. By June 15th, I still had not heard, I called, they booked me for the following week. Today (June 26th), almost 8 months after purchasing the furniture, my correct couch arrived. I wanted to thank the delivery gentlemen because they were the true hero's here! Both times they were polite and helpful. They deserve the recognition and appreciation! Due my experience with Margaret (who is the manager of Waynesboro...) I will likely not be ordering furniture from Ashley's ever again. Sorry for the long post. Who knew ordering furniture was going to be such an ordeal.

We was met at the door by the manger she was very helpful it was a very good experience we bought 2 beds

Great service .. Awesome help in finding a bedroom suite and bunk beds for my kids ..

Absolute junk!! We bought a sofa in June of 2019. Within 6 months the bottom board connecting the front and the back feet broke. Luckily I had the 5 year insurance but it took months to get it fixed. In February of this year we noticed something was wrong with the back of the sofa. After repeatedly calling the insurance company they finally sent a technician out who determined it couldn't be fixed. I was given the option of half my money back or complete replacement. I choose the replacement and after waiting 10 weeks with repeatedly trying to get an eta on the replacement I was told it would be another 12 weeks. Stay away from Ashley and Montage Furniture Services!!!

Store bright and clean! Staff is wonderful! We went to every furniture store in Waynesboro and got the best deal and the best service here!

Good furniture 👌

Just received the best service after price shopping other stores. The service that Marty gave to my husband and I was amazing! I will most definitely back to work with her for more furniture in the future. We cannot wait to sleep on our new split king adjustable mattress set!

I spoke with Jessica such a pleasant individual.

Amazing service by Ms. Margaret!!! Quality furniture at great prices

(Translated by Google) I don't like it because when you order something they send it to you between 10 to 16 weeks it seems like an eternity (Original) No me gusta porque cuando ordenas algo te lo envían entre 10 a 16 semanas me parece una eternidad

Very friendly helpful staff. Would definitely recommend

Awesome staff. They were super welcoming.

Margaret and the front staff was amazing.... we had to wait September to January for furniture due to Covid and there was some delivery issues beyond their control. They went over and beyond to accommodate. We are still waiting on a few pieces of furniture but once again beyond their control. They made our experience much better and we are very thankful! Very friendly and pleasant.

I was met with a rude employee. Didn’t seem to take interest in selling the items in her store. Margret was short and snippy when asked questions about products. I was very unhappy and left upset. I returned later to find a few other employees present who met me at the door with enthusiasm. Product knowledge was up to par. Very please with my second visit. Which is why I gave them three stars.

Order placed. “It will be here next week” and a scheduled date and a promised call on arrival. Never a call. Call in two weeks later. “So sorry, next week.” Repeat. 6 weeks now and no product despite paying 100% up front and not once have they called us as promised. Call back for a refund and THAT will take 1-2 weeks and they’ll call when it’s approved. I doubt I will ever get my money back. BEWARE.

DO NOT I REPEAT DO NOT SHOP HERE!!! I completely understand this pandemic has caused some delay, however I have waited far past the time frame, this is about 3 months waiting!!! They do not even give a courtesy call to even update you on the progress of your order. With that being said, it shows me that is just okay to take a customers money and not have no regard to being professional, or being understanding after the fact!!!! Not only did I wait this long for the furniture, but I sit here as we speak waiting for it to be delivered!!! Time frame was from 10:30-1:30, here we are at almost 3:00. Upon calling the Waynesboro store and speaking with Margarett, she had no inclination of what to do, no idea where the delivery was let alone whom was the delivery driver!!! As far as the manager he could care less, the only person that was of some help was the receptionist Kaitlynn, thank you Kaitlynn!! Not worth even one star!!!!! Bad bad business!!!

Barbara was in her second day, and was very helpful. I knew what I wanted, and the size, she took me right to what I was looking for, have been looking for this furniture for 18 months. Thank you Barbara for listening to what I was saying and not trying to sell me something I didn't want

Showroom only... no inventory. Might as well order online and get it delivered directly to your home

Store is setup nice & there is a large touchscreen up front to research additional options

Margaret was great! Helpful without being overbearing. Had exactly what we wanted

This store is absolutely beautiful, they have some nice furniture. The downside was the way the salesman treated me. He was very judgmental and unkind. I would look into getting new salesmen.