Ashley Store Williamsburg, VA

Rick was a first class professional. Extremely helpful, informative, and timely communication. Thanks.

Fantastic, courteous service from Rick for a first-time furniture-buyer. He walked me through sectional configurations to fit my space as well as financing options, and made sure I could get my delivery sooner rather than later. Comprehensive disclosure of costs to inform my decisions. I couldn’t have had a better experience! Thank you!

Matthew and Janelle were excellent in answering all my questions to the point it was a very quick decision to purchase what I truly needed. Excellent customer service and support. You both deserve the top award in your position. Thank you. Veronica Walker

The sales lady, Aquazana greeted us when we entered the store and made our search and furniture purchase a pleasant experience from start to finish. Would definitely return again if looking for furniture in the future.

I had a very bad experience with them; they don't stick to delivery deadlines.

I had a terrible experience at this store because I didn't receive my items on the agreed-upon day. I tried contacting the store but received no response, so I had to drive there to speak with them. They then delayed the delivery for another two days. This is unprofessional and unacceptable.

Aquazia went above and beyond to help me get my dream dresser. Thank you so much

Had a great experience in store with Janelle. She wasn’t pushy, let us walk around on our own and checked in periodically to see if we had any questions. We purchased a new couch and had a quick delivery set up. Would definitely come back again when we need furniture in the future.

We purchased a mattress, adjustable base, bed frame, and a pillow yesterday, and Rick and Stella were absolutely wonderful to work with. They were incredibly helpful, knowledgeable, and made the whole experience easy and enjoyable. You can truly tell they care about what they do and about their customers. This review is just to thank Rick and Stella, we’ll be sure to leave another review after we receive everything. We’re really looking forward to sleeping on our new mattress! Esra & Jerry

My entire experience with Ashley furniture was nothing but amazing! As soon as I walked into the store, Rick greeted me with a warm welcome and helped me throughout my process. If it wasn't for him, I would still be looking for a couch. The delivery guy was so kind and efficient. They put my couch together in under 10 minutes. Rick followed up with me after the couch was delivered to make sure everything went smoothly. Thank you Rick for everything you have done for me. This entire process was a 10/10! Add photos

Aquazia is amazing! She helped me make huge decisions on what to pick for my lovely new living room, and dining room furniture. She is friendly and professional. I love my new Ashley pieces!

Rick and the staff were extremely knowledgeable and kind. Would highly recommend them to anyone!

Sales process was easy, after that, you are on your own. Extendable dining room table arrived and did not extend enough to utilize the leaf. We have to send pictures and videos of the issue to them...which we did. They did not get back to us, I had to call them, and only then did they address my email with attachments. They are now sending a part to my home, and then I need to coordinate with a service technician to come and see if he can fix the issue. If not, we MIGHT get a replacement table. It's hard to believe their furniture is not tested prior to delivery to make sure it functions. The delivery guys are just that....delivery guys. They do not know the furniture, just how to put the legs on. Overall, I would not buy from them ever again, and will never recommend them. One last point, their customer service group is not part of Ashley, they are an outsourced Company. Once Ashley has delivered the furniture, they are done with you.

Aquazia was a great in helping find what I was looking for and setting up a quick delivery for my items.

The Sales Team at the Williamsburg location were extremely patient and helpful. Janelle offered amazing service with patience and willingness to help when asked. She was gracious enough to listen to our needs and did not push, which was appreciated. She even encouraged our desire to walk around the showroom and settle on final choices. Thank you Team for all your help in furnishing my home!

It was a amazing experience

Matthew was very helpful and gave us space to walk around and explore but close enough to answer any questions.

Rick was amazing to work with. He had the perfect balance of helping us but also knowing when to give us some space to look around. He was very professional, personable, and knowledgeable. We look forward to working with him again!

I came to Ashley a little hesitant to purchase, because of what I had heard about the price of their furniture. I was met with an amazing sales associate by the name of Aquazia, who was knowledgeable and made me feel heard. I never felt like I was being pressured or upsold. This led to me purchasing a couch that I will love for many years to come. I would recommend this Ashley location in Williamsburg to anyone looking to purchase quality furniture in a comfortable environment.

Rick was great! Definitely recommend talking to him!

Janelle was amazing! She helped us to pick out a new bedroom set and couch and walked us through everything. If you go ask for her!

Had such a great experience today with Aquazia. She is so friendly and was phenomenal during our time in the store. We had a hard time making decisions, yet she was patient, understanding, helpful and so very very kind. It means a lot to work with someone who takes their time to make sure you’re happy and well informed. We will be forever customers with her and this store!

Aquazia was extremely knowledgeable and provided awesome customer service.

Excellent Aquazia and Stella Maglie service

Thank u for u all help Stella and Aquazia

Rick helped us out and was great. Knowledgeable and helpful without being an “in your face” sales guy. We have received our couch and ottoman and they’re great! This would’ve been 5 stars if it weren’t for the manager making a snide comment because we purchased a bed from a competitor. The same manager who I met a few days earlier and was lying down on one of the mattresses. Again, the product and Rick were/are great!

Aquazia was very professional and helpful throughout the process!

(Translated by Google) Rick was Very Helpful (Original) Rick wasVery Helpful

Rick and Stella were great and helped me find what I need and obtain easy financing. Plus Ashley was able to get it delivered on time before Christmas and fully assembled. All for a reasonable price. The showroom is very nice and there is a multitude of options to choose from.

It was great! No pressure, just courteous help in making informed decisions.

Hayley was fantastic! Very courteous and professional.

Great service and quick delivery!

A huge thank you to Rick at the Williamsburg location for helping us pick out this beautiful Nuvella set!! We absolutely love our new furniture and the delivery was fast and simple to set up. Looking forward to working with Rick in the future he was very helpful and was able to get us the right deal on exactly what we needed! Thank you 😊

**DO NOT USE THIS STORE** Hello, I want to begin by acknowledging that the staff has generally been friendly. I have used this location three times, and this is the first time I have experienced any issues. Unfortunately, the situation has escalated to a level that warrants serious concern. Over two weeks ago, I purchased a bedroom set and was assured it would be delivered on Black Friday. Black Friday came and went without a single call or update. When I contacted corporate, I was informed that the brick-and-mortar store operates on a different system. Fine. I then called the store twice; on the second attempt, someone finally answered. I explained the situation and was told my salesperson would return my call. I waited 3–4 hours with no response. I attempted to contact the store an additional four times with no answer. At that point, I gathered my family and drove to the store in person, hoping to speak with a manager because clearly no one was willing to pick up the phone. I spoke with the Team Lead, Joe, who apologized and assured me my delivery would instead arrive on Monday. I accepted this and explained my frustration at the lack of communication, as I have worked in sales for years and have never seen such disorganization. Today is Monday. Once again, I received no call from the delivery team, so I contacted the store yet again. A staff member informed me that the delivery would not be arriving today after all, and that it was pushed to Wednesday—only to immediately change it to Friday before ending the call. This is now the second time I have rearranged my work schedule to accommodate a delivery that never occurred, and I am now being asked to take time off a third time. This level of incompetence and disregard for the customer’s time is completely unacceptable. One important detail I should add: during my six calls to the store on Black Friday, only one was answered. Yet when I arrived in person, multiple employees were standing around looking at their phones, clearly available—but not answering calls. I strongly advise others to avoid this store. The lack of communication, accountability, and basic professionalism is astounding.

Excellent service from Acquasia.

Very informative and friendly. Easy to work with and great experience.

We had a great experience with Janelle. She made buying a new living room set quick and painless. Janelle was friendly and considerate of our time by allowing us to roam freely without being hovered. We are excited to recieve our new furniture in just a few days!

Janelle was a fantastic salesperson! She wasn’t pushy and was very helpful. This is the most friendly Ashley store I’ve shopped with in 20+ years

Great furniture and helpful staff.

Rick was professional, attentive and very helpful in our furniture buying process at Ashley Furniture. Will definitely be back.

Janelle is amazing!!! She Helped us with our purchase didn’t press us to buy anything. Process was smooth!! Super sweet lady!!

Janelle was amazing! From the moment we walked in, she greeted us with such warmth and genuine enthusiasm. She really took the time to understand what we were looking for and helped us find two beautiful end tables that fit our style perfectly and at a great price too! What really stood out was her incredible eye for design and how effortless she made the whole experience feel. You can tell she truly cares about her customers and loves what she does. Thanks to Janelle, our living room looks fantastic, and we couldn’t be happier with our purchase. If you’re shopping at Ashley Furniture, do yourself a favor and ask for Janelle, she’s the best!

I had such a wonderful experience working with Janel at Ashley Furniture! She was professional, patient, and extremely knowledgeable. Janel took the time to answer all of my questions, made sure I felt comfortable with my choices, and went above and beyond to ensure everything went smoothly. Her friendly personality and attention to detail made the entire process stress-free and enjoyable. I truly appreciate the excellent service and will definitely return thanks to her!

I visited this location a few weeks prior to purchasing so my mom could test out and find a living piece to fit her new apartment and Janelle was so sweet, friendly and provided overall great customer service! In most cases, I handle everything for my mom, but I greatly appreciated the respect Janelle gave to my mom by asking her questions and providing her the packet for the warranty information we purchased to protect her investment for 5 years. Definitely will be back. Thanks Janelle, my mom is super excited!

Jamell was very helpful! We found a new sofa we love!

Rick was fantastic helping our family find a new couch.

I had a great experience today thanks to Janelle. She was very personable, professional, and extremely helpful throughout the process. She made everything easy and enjoyable. I really appreciate her excellent service!

Rick was great !! No pressure. Good price.

Stella was absolutely amazing! We got a huge amazing couch for under 900 and a wonderful coffee table. Stella showed us around and help us pick the best quality for our budget! Thanks again and can’t wait to be back to buy our bedroom set!

This store's business practices are absolutely abhorrent. They will lie about delivery dates both to your face and over the phone. They will promise delivery at certain times and then not show up or have the decency to call you to tell you it's not coming. We paid in cash $5,000 for a sectional and 2 chairs, and were told they'd be delivered in a week. When they didn't come, they said next week. When they didn't come they said a month. When you buy a piece of furniture, they will gloss over this tiny initial block that says all refunds will be issued as store credit. So Ashley has $5000 in cash from me, and has completely failed to deliver on their promise. Commented under this review will probably be the phone number to Ashley Customer Care, who I have already spoken to twice, and are also unable to help. The problem here isn't waiting 6 weeks for a couch to be delivered. The problem is lying about delivery times. I would have never bought it in the first place if I had known it would take 6 weeks. And good luck reaching the store in the first place. I called 22 times yesterday, and not a single person picked up the phone. Everyone working here should be ashamed of how they treat customers who give them so much money, and are upset when services that have already been paid for are not rendered. Ridiculous. I will gladly update this review if at any point they do anything to try to remedy this situation, but as of right now, nothing has been done.

Purchased powered reclining living room set on 8/9/25. Turned faulty battery in on 8/25/25. Still have not received new battery 3 weeks later. Continue to get the run around. Was told 3 month between charges by Stella (Store Manager) and having to charge every 2 weeks on other 2 batteries. They are stating no refunds, but we turned in a battery that we paid for thinking we would get a replacement and have not. We are currently out $150 on the faulty battery.

ordered a couch with Janelle & the experience was amazing. 10/10 recommend.

JANELLE IS A VERY GOOD SALES PERSON. SHE WERE VERY KIND AND THOUGHTFUL OF YOUR NEEDS. I WILL COME BACK TO ASHLEY FURNITURE. VERY GOOD CUSTOMER SERVICE.

This has been an absolutely wonderful experience from beginning to end as we ordered furniture for our new residence from Ashley. While we were pleased with the selection, quality for the price and convenience, what really made the experience special was the outstanding service provided by Kendall. She is outstanding! Patient, knowledgeable and empathetic, her enthusiasm for the product and the brand makes her a rare asset for the store. She is truly an ambassador for Ashley Furniture and the main reason we not only will return to shop here, but recommend her and the store to all of our friends and colleagues. She is a gem and should be recognized as such. Thank you Kendall.

Update 9/17/25 - When we purchased our new furniture — sleeper sofa, full bed frame, full mattress & foundation we were so excited. In the last three days we have learned that: 1) the delivery date had changed without anyone communicating with us. We found out by calling to confirm delivery. 2) the color of sleeper sofa was no longer available & Ashley Furniture chose a different color sofa for us without asking or talking to us about it and even with the different color the sofa still wouldn’t be delivered until a week after originally scheduled; and 3) when the bed frame was delivered today the slats to support the foundation were the wrong size, and that it will take 7-10 days to deliver the correct size slats. So much for “white glove delivery.” When I first posted this review at the time of purchase, I was excited to share that we would certainly come back to shop at Ashley again. Sadly, this is no longer the case. The lack of care & concern on the part of the store is ridiculous and frankly disappointing. Update 9/14/25 - We just learned (by us calling the store) that our order has been delayed. While we understand that delays happen and we are disappointed that we won’t be receiving our order on the previously scheduled date, we are more disappointed that this information was not communicated to us by the store or the customer care delivery center.

We were sold a broken bed frame that they refuse to stand behind after days of giving us the run around. Very poor customer service!

The furniture is nice, but whatever you do, do NOT get the warranty! It’s taken us several months and we still have not gotten a replacement. Stella, the insurance, etc gives us the runaround non stop. We paid extra for their “amazing” warranty and it’s nothing but crap. These people are worse then used car salesman.

Purchased a bed there. Called about a missing piece and sales person never called back. Guess he made his commission and that's all that mattered to him. Love my mattress though.

If i could give this store Williamsburg Va and this company a negative i would. They are straoght crooks. I ordered furniture paid a cash down patment but canceld the order because they took longer than expected to deliver. I went to the stire 3 rimes and noine could help me. They finally told me that they issued a store credit. Noone contacted me as i was told. Now they want to issue me a store credit. Thats bull.... give me back my money. Just like i gave it to them...in good faith.

We absolutely LOVED our experience at this Ashley’s solely because of Joe. Yes, Joe. As soon as we walked in he let us know where the couches we were looking for were. Joe answered our questions thoroughly and professionally. He went the extra mile to get us our furniture quick and the whole process was just painless. Hey Ashley Furniture…LISTEN TO JOES IDEAS! He’s a superstar employee for ya’ll

Kendall was great! Super informative and i was super happy with the service.

Stella and Amanda did great from start to finish. My wife and I moved into our new home and had to purchase and coordinate buying all new furniture. They were informative about the buying process, answered all of our questions about the different styles and choices, and even showed us some great 0% financing options. The best part is they kept their word and delivered everything before we moved in. They even set everything up for us! We will be back for sure.

We purchased furniture the beginning of May and have not received our items yet. There was no communication as to why or any follow up. We called left message with our salesperson, no response. We texted, and got a response only that there were computer problems and furniture was not ordered. Still no furniture and spent over $5000. Customer service is terrible. No professionalism. No communication. And they all hang out in front of the store smoking. Maybe less time smoking and more time calling your customers back. We are going to cancel the whole order if nothing comes in this week. This place is a ripoff. Take your money elsewhere. Where it's appreciated.

Stella was very invaluable! She consistently demonstrated a great degree of professionalism! Her experience and knowledge were noteworthy: She provided sage and seasoned recommendations that shaped our decisions regarding the selection of bedroom, dining and living room furnitures. We highly recommend Stella, at the Williamsburg Ashley location, for your home furnishings!

I had a truly wonderful experience thanks to the personal and friendly customer service I received from Sandy. She made the process easy and stress-free, and I never felt pressured, which I appreciated. Even though the system was down, everything went smoothly that the transaction still felt completely seamless. Joseph was also incredibly helpful, and together they made me feel genuinely welcomed, which meant a lot after recently moving to the area. It’s rare to come across such warm, attentive service. Thank you both for making my visit to Ashley an amazing experience!

Friendly and knowledgeable! Definitely recommend visiting this location!

Customer service was great! Steven was very knowledgeable and helpful in finding what we were looking for!

Steven Deserves a Raise (and Maybe a Throne) Let me tell you about Steven at Ashley Furniture—the man, the myth, the master of sectionals and sass. I walked in looking for a dining table. I walked out with a dining table, chairs, a console table, an end table, and a newfound belief in customer service. Steven greeted me like we were old friends, and within 10 minutes, I was calling him “Couch Whisperer.” He knew the inventory like it was his Netflix watchlist—fast, detailed, and mildly addictive. He didn’t try to upsell me something outrageous. Instead, he listened, nodded like a wise furniture monk, and then led me directly to the dining set like some kind of stylish home décor sherpa. Bonus points for making me laugh during the entire shopping process. I wasn’t sure if I was buying furniture or attending a stand-up set. In conclusion, if you go to Ashley Furniture and don’t ask for Steven, are you even really shopping for furniture? Get yourself a couch and a good laugh. Ask for Steven. The man’s a legend.

Great service and attention to our needs. Large inventory and choice of items.

Good job!

Charlie was very nice. Had a great experience at this Ashley furniture would 100% buy from them again!

Charlie and everyone at this location were very kind and helpful. Would definitely purchase more furniture from them in the future.

Amanda was not only friendly but very thorough and answered all questions. Very accommodating!

Great customer service

Charlie was very helpful and nice gave fast quotes even tho we were only window shopping, if you are really interested in purchasing anything just hit up Charlie 😉

Charlie was amazing! He helped me and my boyfriend look around for furniture ideas for our new apartment. Told us about the current deals and sales and gave us a run down of on everything. Great worker

Charlie had great customer service with an outgoing upbeat positive attitude, would recommend shopping here just for the service alone.

Amanda was great....a real sweetheart. Took good care of me from the moment I walked in the door.

Update # 2 - another reason why Ashley is shady. they called me to say they are going to exchange the whole table and it was setup to be done today. The Ashley delivery guys showed up and gave my wife grief because they were supposed to replace the whole table. They said they are only going to install the one part. At that point, my wife called me and when she did that, they told her they will replace the whole table as directed by their corporate office but while giving my wife attitude. However, these two Ashley employees didn’t replace the whole table. They took off the old top and put a new top on and played it like they had replaced the whole table. The funny thing is we have a Ring camera in our house to watch our dogs and the camera recorded them only replacing the table top. Gotcha. I called Ashley and sent them the video of what their employees did. Let’s see if they do the right thing or the wrong because I am tempted to post the video of their employees doing shady work. Shame on the employees and Ashley. Do NOT buy from Ashley’s furniture. I regret it 100% and would not recommend them to anyone. We bought a compete dining room set and paid over $200 for it to be delivered and put together. They came to my home and put the furniture together. When I went to use the dining table for the first time a week later, it felt very unstable. So I looked at the base of the table and noticed some holes but nothing connected to those holes. I decided to drive up to the store where we purchased the table to look at the showroom sample and noticed that it had a piece of wood to brace the legs that my table didn’t have which were connected to the holes I spoke of earlier. I called their support number to speak to them about it. The support number ordered the wood part but failed to order the hardware to connect it to my table. I also asked for a way to contact their customer service department to file a complaint and they gave me an email. I used that email twice and they have yet to respond to either email. After about a week, I received another wood part but no hardware. I called the support line again about the missing hardware. They stated to me that the hardware would come in 2-3 weeks. So by then, it would have been like 5-6 weeks since I filed my first complaint. I asked for a customer service line and they stated to me that there is no phone number and I would have to use that email. At this point, I would expect my delivery fees to be refunded for this hot mess at Ashley’s. The store is no help either. They sell furniture but they don’t deal with customer service complaints. Unbelievable. Stay away from Ashley Furniture. UPDATE 1: Someone from Ashley replied to my feedback and asked me to call the number that I called originally only to be told to use that email that was given to me originally that no one replies to. What a joke of a company. DO NOT BUY FROM ASHLEY’s if you expect good customer service.

Friendly staff. Not pushy or hovering. We will be back!

Charlie and Steven were amazing helping us out finding what we needed and they were very knowledge salesmen

I had a great experience working with Kristina at the Ashley’s furniture store. She helped me find the perfect sectional and was incredibly helpful throughout the process. What stood out most was that she wasn’t pushy at all—just genuinely focused on making sure I found what I needed. Kristina is knowledgeable, friendly, and a true asset to the company. I highly recommend asking for her if you’re shopping there! Thank you so much Kristina!!!!!

Very clean store and pleasant customer service- Charlie greeted us as soon we walked in with a smile on his face!

Stella and Amanda was very helpful with today’s purchase. It was a great experience they work with me. They are offer drinks

Very friendly and helpful staff.

Great service from Charlie

Great customer service

Charlie was knowledgeable and helpful!

Charlie was an excellent sales man and showed me some really beds like Tempurpedic.

Wide range of furniture in store and very friendly and helpful staff

Amanda was a patient and professional sales person. I continue to be a loyal Ashley customer because of people like her!

We had a very enjoyable experience at Ashley thanks to Stella and her knowledge. She was wonderful. We will definitely be returning. Thank you Stella and Ashley Furniture!

Stella was our salesperson. What an incredible person. First, she spent a good two hours with us because we were so indecisive. Second, she saw that I was sweating, and she turned on the stores air conditioning! Third(see picture), Stella even moved furniture! I recommend her so much!

Twyanna is so great. She was so awesome. She helped out and was kind. Got in talked about what I wanted and looked for and it was done.

There's not enough stars in the sky for me to express the magnificent experience I've had! Pro tip: Ask for CHARLIE, aka Charles! He will take care of you as he did me. I had no idea how much I, and my roommate and two cats, would love this sofa he recommended. We found ourselves falling asleep on it almost every night. It's that comfortable. Thank you again, Charlie! And Go Commanders!

Charlie was great and very informative.

One star review because I can’t leave one any lower. Don’t waist your time or your money, the customer service is terrible. I ordered a couch from the Williamsburg store and set up a delivery date 2 weeks out. The day came and went without receiving anything. I called for an explanation and they told me my order wasn’t ready and wouldn’t be for another 3 weeks. I attempted to cancel said order and get a refund and was told a manager would reach out to me, manager called a day later with no idea what was going on. After explaining what I wanted to do I was told she would look into canceling it and call me back. As of the present moment typing this review I still haven’t received a call and it’s been over a week. As I’m typing this I’m trying to get through to customer service to check the status and they will not answer the phone. The message says to stay on the line and wait for the next available agent, after 5 minutes the message automatically terminates and the call hangs up. If you’re in the Williamsburg/Hampton roads area please look for furniture somewhere else because as far as I can tell this store doesn’t give you any furniture, they just take your money and give you nothing in return

Came in with my mother to get a sofa and chairs we ended up each getting a tempur mattress and base as well. Service was excellent, thank you Twyanna and the Williamsburg store for making this easy and fun!!!

Went looking for a mattress . I have never been to a place where the sales people put so much pressure to buy. The only items they would show was the most expensive. On line they show a mattress in a box. We was not offered that option. I will never go back .

Terrible customer service. Wanted to buy a lamp and waited for service for over 20 minutes because all were busy. Still waiting.

Great experience, selection, and even better customer service. Twyanna was patient and helped me pick out the perfect furniture set for my needs!

Kristina was so down to earth and very knowledgeable about everything!!

Charlie was great. He took the time to connect with us and helped us buy the perfect couch, because of him this will be the first place we think of when we need a new piece of furniture!

Ashley store Williamsburg,VA Horrible customers service . MGR.JOSH& MGR JOHN . Went there Saturday an got a qoute on dinning table set . From a sales associate. I said come back Monday as I did . An she wasn't there ..so talk with Josh an he said the price she gave me was wrong an he said she wasn't train right . Im like your Mgr you train her an she was talking with you Saturday. But anyways both manger disrespect me like I was lying . Saturday price was 963 total . There price was 1235. Wow Big difference. Williamsburg del $ 229,199 protection plans smdh ..But we decided to go ashley in Newport news va. Highly recommend. Long to say 69 del to Williamsburg 79 for protection. And we save 500 ON THE SAME IDENTICALSET .. I WOULD RECOMMEND YOU NOT GO TO WILLIAMSBURG ASHLEY FOR NOTHING A BIG RIP OFF GO TO NEWPORT NES YOU BE TREATED FAIRLY.

Our experience was nothing short of Amazing .The staff at Ashley Furniture are some of the kindest people we have ever met .Stella, Charlie and Twyanna are very courteous and professional.From the time we walked in we were treated like Royalty . We will continue to do business with this incredible team. THANK YOU SO MUCH FOR BEING WONDERFUL AND Kind TO MYSELF AND MY WIFE . Johnnie & Dr.Chanel

Awesome experience! Kristina took us right to what we wanted and got everything done extremely quick. Would highly recommend working with her!

Twyanna was so helpful and kind!! I knew we would be in good hands as soon as we walked in and she greeted us! We are so happy with our purchase! Thank you everyone at Ashley’s Furniture and thank you Twyanna!!! ;)

Dameian was very helpful, courteous, and not pushy at all! Had a great experience

Dameian helped us at the Williamsburg location and he was great!

Twyanna made the search , comparison, and purchase of dining room chairs very easy at Williamsburg, VA store. Entire staff was helpful along the way.

Shawn was very helpful and patient with us while we explored and discussed our options.

I recently had the pleasure of working with Charlie at the Ashley Furniture store when helping my mother purchase a new couch, and I cannot recommend him enough! From the moment we walked into the store, Charlie was attentive, professional, and genuinely kind. He took the time to understand exactly what my mother was looking for. What stood out most was Charlie's patience and expertise. He guided us through a variety of options, explaining the features and benefits of each piece without ever being pushy. Thanks to his guidance, my mother found the perfect couch that she absolutely loves. If you're shopping for furniture and want someone who will make the process smooth, enjoyable, and stress-free, ask for Charlie! His customer service is truly top-notch, and he clearly cares about his clients. Thank you, Charlie, for making this experience such a positive one!

Great service glad to have a nice couch and love seat on the way

Went in window shopping for a new couch and was promptly greeted by Brandon. He was so incredibly helpful. There was no pressure and he helped us select the perfect new sofa for our home.

Brandon in the Williamsburg, VA location was super helpful; it was an easy shopping experience and checkout.

There is a very good variety of furniture to choose from. One of the better options we saw.

Kristina was SO helpful in helping us find a new kitchen table, sectional, and a coffee table. She was patient, kind, funny, honest, and a joy to work with. She understood what we were looking for and we never felt pressured to buy anything! 100% would recommend going to Ashley and asking for Kristina. You won’t be disappointed !!! She even contacted me later that day saying that our son left his toy there, and that she would try to find the other one we left behind. Amazing customer service, she really went above and beyond!! Can’t wait for our new pieces of furniture !!! Thank you so much Kristina!!!!

Charlie did a great job showing us multiple sets and was very knowledgeable!

Brandon was of a great assistance to my husband and I. Since were buying furniture for our new house, we had to ask many questions and we didn’t want to sound annoying, but Brandon was responsive to all our inquiries.

Charlie sales person was fantastic!! Great personality and remembered our entire family names!! Great person over all!!

Had a great experience at Ashley, Brandon was very helpful, coordinating delivery to another state. Come these folks-no pressure, and very professional.

The staff at the Williamsburg Ashley Furniture is great. So friendly and helpful! Brandon helped both my friend and I buy new living room furniture, over two separate visits. The selection and quality of the furniture is broad enough to meet everyone’s needs. Can’t wait to get the new sofa home and test all the adjustable reclining features! I feel spoiled.

Brandon was exceptional and so kind and helped us out! We had no issues at all

Brandon is amazing! Walked me through my whole purchase process-I told him my vision and he came through!

Elisa was amazing!

Very nice atmosphere Brandon very professional..

Brandon was very helpful when I was buying my new couch.

This location has a great selection with a wide range of options. The store itself is bright and well organized, the bathrooms are clean, and they have amazing customer service! Kristina helped us find what the perfect couch this weekend (we are picky). When I went in today to make our purchase, she was beyond helpful and was able to find a chair that matched the couch we picked. I highly recommend going here for your furniture needs (ask Kristina to help you)!

Brandon was very helpful guiding us towards our final selection and made the whole process smooth. Good quality and variety available

Sales Associate Dameian James did a great job.

Brandon was great!!

I would just like to say this is my fourth Time buying furniture from Stella Maglie , she is not only a very intelligent and educated woman. She knows how to steer a customer into the correct areas and deliver exactly what she sells. That is a kudos to her…highly recommend!

Brandon the salesman was amazing.

Thankyou Brandon D. for the professional and courteous help with the purchase of our couch. Keep up the good work!

Got taken care of by Brandon, he’s very knowledgeable and straightforward I was able to walk out with good quality pillows and desk that suit my needs the best!!

Brandon was incredibly helpful while we searched for our perfect couch! Would absolutely shop with him again.

Brandon was an all star! Super personable and extremely helpful throughout the process! We're so excited for our new couch!! Thanks Brandon!!!

Came in with no direction on what kind of couch we wanted and Brandon was an amazing help in finding out exactly what we needed. Appreciate y'all and highly recommend Brandon’s incite and professionalism!

Charles was Amazing and appreciated all of his help and support

Friendly people to help you order. They can help you find what you are looking for. I was shopping for a mattress and a dresser.

Stella Maglie treated us with so much respect and grace! Thank you for helping me find my perfect couch!

Very friendly environment. Welcomed at the door by Erika. Helped by Charlie. Great sales team.

Brandon was very helpful and detail oriented. Purchase was a breeze!

Charlie provided excellent customer service

Brandon was very helpful and accommodating with my purchase today and Kristina was also very helpful with my financing and purchasing options.

Brandon was awesome and super helpful. Finding couches was super easy

Brandon and Mhitu were incredibly helpful in assisting us in finding new furniture for our living room. They helped us acquire the exact set that we were admiring in a recent advertisement. Amazing people and amazing service!

Charlie was a great sales representative! Very informative, cheerful and helpful!

Brandon, was an awesome guy!! Helped in every way!! Highly recommend this place!!

BRANDON WAS VERY KNOWLEDGEABLE AND HELPFUL. HE MADE SURE OUR SHOPPING EXPERIENCE WAS SUCCESSFUL.

Brandon did great at getting us out in a timely matter with some high quality furniture!

Had a great experience with Brandon our sales person. Very friendly, helpful and went over and above to help us find the perfect living room coffee table, side tables and a lovely night stand with built in lamp. He is an asset to your company

Excellent customer service.

Brandon provided extremely informative and professional service. He took the time to listen to me as a customer, showing products and providing advice that matched my needs. I am very appreciative and satisfied with the service he provided.

Stella was extremely helpful , we came in the Ashley store looking for a recliner for my husband. When talking to her , she was able to help us with a badly needed bed for my husband with his bad back! We also found the recliner he wanted. Stella was so helpful I will definitely come back to her for future needs!!

Brandon was amazing and very helpful. Made my day!!

Horrible customer service. Waited a month for items to be delivered only to find that furniture was missing. Manager at the store was rude. Seems eveyone keeps passing the buck. Will never purchase from them again.

Bought a sofa table and Brandon was extremely helpful.

Brandon was fantastic,treated like I was family,could not be happier

Back at Ashley grabbing Furniture again. I was helped by Brandon, really helped me find the best price for the right quality. I'm really happy with my purchase and can't wait to see my new furniture in my place.

Charlie was the best! He answered all of our questions. He went above and beyond to see if we could have something shipped sooner. We would definitely recommend this Ashley Furniture store and Charlie.

We had an extremely bad experience that’s still unresolved with this store. My husband and I purchased a bed frame, and within 4 days of having the bed it broke. The beams underneath and the screws were bent and bowed. We were told by the guy who sold us the frame that we had 30 days to return for any reason. We contacted the store the very next morning and was basically told we have to deal with it. We got the run around and they were unsympathetic. I went up to the store after work to explain that the bed basically caved in and it hadn’t even been a week yet. The district manager Bryan who was at the store at the time basically said we got a bad bed and to put in a claim with the warranty company and they’ll just have to keep coming out to repair it. My husband and I explained that we would pay (significantly more) for a better quality bed, but was told we have to just deal with this broken bed. We have been given the runaround talked to numerous people and still have a broken bed. We put a claim to try and have it repaired but have to wait for parts. Meanwhile we have an extremely fragile broken bed and needless to say can’t get a good nights rest on. The customer service with this store was extremely disappointing. I would not recommend buying anything from here in the event you have an issue.

Our salesman Brandon was very professional, friendly and helpful. It was an overall positive experience.

Great customer service! Friendly,helpful and knowledgeable staff.

Ashley Williamsburg store helped us find new furniture to update our space. Brandon was very helpful and patient as I made a few trips into the store before making a final decision. Everyone was friendly and helpful, I’d definitely go back!

Excellent customer service. Quality products at good prices!

Brandon was great! Very helpful and made our furniture shopping a great experience and fun for the kids!

Brandon was excellent and made sure I had a great time and made sure I got the sofa best for me! Definitely will come back in the future!

Brandon was super helpful! He made the process quick, and painless. If you ever visit the Ashley furniture store in Williamsburg ask for him he won't disappoint :)

Brandon was on point and very Knowledgeable and helpful. Great prices . We shopped around . Here at Ashley Williamsburg we where able to get everything we wanted ! Thanks Ashley and Brandon

I have purchased furniture from Ashley on multiple occasions. I continue to be impressed with the customer service, pricing and selection. Brandon was our customer service representative. He was knowledgeable and helpful. I will continue to be a regular customer.

Brandon was my salesperson. He was very attentive to my needs. I’m so indecisive about everything. He showed me different options. He was so helpful to helping me with my purchase. Ask for Brandon. A cool guy. Very professional and super friendly. Thank you Brandon for all your help! Lulu

Thank You! Brandon for a great customer service! Very happy with purchase at a good price!

Brandon was a wonderful help today, friendly and patient! Overall great experience

Charlie was greattttttttt! Answered all of our questions & more🙂

Charlie did an awesome job helping us pick out and buy our couch

Charlie was very amazing he was informative about the things we asked. Thank him so much

Charlie was so great and helpful in our search!! Thank you.

Stella was very helpful in getting us our ideal couches and very patient explaining each piece of warranties etc!

My wife and I just recently moved to Williamsburg and we needed to get some furniture. We went to the Ashley Furniture and found everything we needed with some great assistance from Brandon. Can highly suggest this store and Brandon to anyone that is looking for furniture in Williamsburg!

Amelia was amazing!! Great customer service!!!

Our salesperson was Emilia and she absolutely enthralled me with her sales skills and personal stories. I wasn't planning on buying that day but walked out with a couch, table, and entertainment center thanks to her. Couldn't ask for better help!

Brandon was an excellent help! He made the entire furniture shopping experience wonderful. He answered all our questions and ensured we were satisfied with our selection. Thank you Brandon!

Brandon was so helpful! Great deal on a couch

Emilia was a great help!

Bought a new sofa and loveseat today. Brandon was very helpful and the whole process was quick and easy.

Ms. Stella greeted my friend and me at the door. She allowed us to browse without being pushy. I really enjoyed my shopping experience with Stella. Super friendly and patience. 10/10

What an experience! Stella made finding a new bedroom set a breeze. She was very patient with us. I’ll be back for more furniture and highly recommend her for your furniture needs.

Sales rep was very nice and respectful. She did a very good job of helping us find what we wanted. Thanks for being patient

Brandon was a great guy and didn’t pressure to buy. Scott was informative and Jada helped with all my financial question.

Brandon was a great host and helped me find that great living room chair!! Thanks

Worked with Brandon excellent help, worked hard to help me find what I wanted, was very patient, great communication and personality will definitely buy here again.

great experience...Brandon was terrific very helpful

Brandon is awesome and helped us find the perfect bedroom set! He was patient, kind, and answered all of our questions. I would definitely recommend him if you are looking for any new furniture for your home!

Jada is awesome! Super sweet and knowledgeable, went above and beyond for us!! Thanks Jada!!!!!

Went in to look at a bed frame and mattress for my new apartment. Had looked at frames online, but wasn't quite sold on the mattress. Jada kindly guided me in the right direction and showed me the perfect mattress on the first try! I had a great buying experience overall!

Brandon was very helpful and took time to help us buy the perfect couch for our family!!

Customer service was excellent sales person Jada was very pleasant and helpful 😀....

We had a great experience at the Williamsburg Ashley Furniture. We visited several times before deciding on which couch was right for us and each time it was a great experience. Brandon was awesome and helped us greatly in making our decision. Absolutely recommend him and the store!

Amazing customer service. Brandon went beyond and above to make sure I was happy with my purchase.

Charlie was excellent, informative , very helpful and did everything he could to assist.

Long time browser, first time buyer. Our first visit Aaron was great. He was informative and helpful without applying any pressure. When we came back to purchase we worked with Jada. We had a lot of questions about how things worked and wanted to see different pieces together and she was so patient and accommodating. Overall wonderful experience! Just hoping the delivery goes as smooth.

Had to furnish an entire new home we purchased, Scott the RSA was extremely professional with maintaining an approachable, accommodating attitude. Estella was amazing and Arron left us leaving with no unanswered questions. Very pleased!

Jade greeted me as I walked in the front door and her smile made me feel welcome right away. I explained what I was looking for and she took me right to the area of the store for me to view the furniture. As we were walking around, I spotted another set of furniture and decided to go with that. Jade immediately put together a price and I was sold! Financing was a breeze. Jade knows her business and I will definitely recommend her to my friends that are looking for furniture. Thanks!

Very helpful and polite

Great experience working with everyone at the store! We were greeted promptly, had all our questions answered, and didn’t feel any pressure. We returned to buy a sofa and were helped by Stella, the manager, who was thorough in her explanation of the cost and fees so there were no surprises. We will definitely be return customers for our future furniture needs and highly recommend this Ashley location to others!

Great store, very clean. Friendly staff. Stella went above and beyond to help me & my family with purchasing a new bedroom set for my daughter.

Horrible!!! I have had a great experience with Charlie, Shelly and Aaron but today that I went in to get more pieces and fix an issue Stella Maglie was over the shoulder of Shelly correcting her and giving opinions not asked for. It was so stressful I walked out and did not buy anything. Please send this lady back from wherever she came. Not buying anything while she is here.

Charlie was great! Easy in and out no hassle.

Chip Vance was very helpful! He stayed out of our way until we decided we found something that was "sort of" what we were looking for and he used that to search and find us Exactly what I was looking for!!!

David at the Williamsburg location was awesome! He was attentive, professional, knowledgeable, courteous, and a joy to work with. He is a fantastic asset to your team!

Chip was extremely helpful and knowledgeable in the Williamsburg Ashley Homestore. He helped me find exactly what I was looking for and was a pleasure to work with. I will continue to purchase my furniture at this location.

Brandon was super helpful and easy to work with.

I came into the Williamsburg, Va store to look at furniture to actually buy in a South Carolina store. Jada was SO helpful to steer me in a good direction to know how to check that the SC store would have the same products as the Williamsburg store. She knew that she would not get the “commission” on the sale, but still Jada was very helpful and kind. That’s my kind of sales woman!

Chip from the Williamsburg store was amazing at helping us find the best couch for the best deal and was very understanding of the price range we were trying to stay in. 10/10 recommend him, very helpful!

David was super helpful to my mom and aunt! The 3 year hunt for a sofa is finally over. Very glad we came in, will come back to shop here again :-)

Jada was super helpful finding the right couch for us!

Chip Vance at Ashley Store was friendly, knowledgeable, and helpful with the entire furniture purchasing process.

Great costumer care. Thank you Chip!

Great customer service by the manager of the store as well as our sales associate, Jada.

Chip helped us find our perfect couch and was just a pleasure to work with!

DON'T BUY FROM THIS STORE I HAVE BEEN GOING BACK AND FORTH WITH THIS STORE ON MY NEW DRESSER BROKE 2 MONTHS AFTER BROKE AND THEY SENT THE REPAIR PARTS IN APRIL EVERY TIME I CALL ABOUT GETTING THE TECH OUT TO FIX IT THEY SAY SOMEONE WILL CALL YOU IN 24 TO 48 HOURS THEN DAYS WILL GO BY AND NOTHING THEN FINALLY THEY SAY A TECH WILL COME TOMORROW TAKE THE DAY OFF AND NO ONE SHOWS UP NOW THE 3RD TIME TELLING ME THIS AND NOTHING

Charlie was extremely helpful and nice. I appreciated the space he gave us to look around. He answered all the questions I had and made sure we were taken care of. Thank you so much!

Tiffany was extremely helpful and a pleasure to work with.

Chip Vance was great!! We had an awesome experience getting our new furniture at the Ashley showroom in Williamsburg.

Brandon was excellent!

I recently worked with Chip at the Williamsburg location. He was incredibly patient, attentative, but without the pressure that I sometimes fear experiencing at furniture stores. He was able to offer solutions and incredibly knowledgable about the products. Great experience!

Brandon was very helpful

Great experience here looking for a sofa! Brandon was wonderful - very kind, patient and helpful in looking at options!

Had a great experience at Ashley furniture! Brandon was a great help, very nice, friendly and personable. Thank you for making our experience easy!

Chip Vance was very helpful and professional 👌

Tiffany was super helpful!

This place is great! Amazing service from the staff! Aaron helped us so much to fine what we needed and showed us all the options that were best for us! Everybody should go to Ashley furniture!

Great Service! Scott and Brandon were most helpful and answered all my questions and were patient! Thanks again!

EXCEPTIONAL SERVICE FROM THE REPRESENTATIVE SHANNON TOLAND AT THE ASHLEY STORE IN WILLIAMSBURG VA

Charlie was great to work with! Really happy with the customer service and purchase.

Jada was so helpful with helping me find a mattress, 10/10 service and will definitely be coming back when I need to do more furniture shopping!

Thank you so much to Shannon for her patience and assistance in helping us decide on what would be best for my family. You took the time and didn't have issues moving furniture around for me to envision. Whenever I need other furniture I'm coming to see you. Thank you so much.

Tiffany did amazing job !!!

Outstanding customer service! Chip was incredibly knowledgeable about product options. We came back to purchase on Chips day off and Shannon was extremely friendly and efficient with the order

Jada was great and helped with a quick purchase of a twin sleeper sofa

Thank you Charlie for all the help!

JADA was awesome. I was in a rush and she got me out of there quickly. I told her what i was looking for and she brought me right to some choices. No nonsense. No time wasted. Thank you JADA!!!!

Charlie was very kind and was sure to let me make the best decision

Came in to look for a few items for my house, just needed to come in and get some ideas. The sales team was amazing and very personable. I spoke with Shannon the manager on duty and Charlie an amazing sales person. They both helped me get some ideas and were very knowledgeable in the products and services they offered.

I simply cannot believe that I walked around this store for 10-15 minutes and didn’t get so much as a hello from the 4 visible associates present. The lady in black, I’m assuming was a manager, another lady had her head down rocking as if she was in distress and the other two guys were busy on their cell phones. This was about 2:15 on a Friday 5/3 with me and another customer in the store. I’m pretty chill about a lot but I don’t patronize businesses who couldn’t care less about my presence. As I was leaving the guy who had relocated to the sitting stand up front said have a nice day and I simply threw up my hand. Unbelievable!! Customer service was nonexistent for “me” and I wonder why???

Great experience with both Jada and Tiffany! They both took care of me and I am super excited to get my brand new sofa and recliner!

Great experince

Professional & knowledgeable about the products! All staff very friendly

Charley A+++ Custumer Service

Chip was great to work with! He was friendly, knowledgeable and very accommodating when we needed to adjust our order.

Chip Vance in the williamsburg location was great to work with! He took the time to talk us through our space and layout issues and even carried chairs around the store to try and mix and match chair sets! We appreciate his patience and would recommend this location and Chip to anyone!

Chip was incredibly helpful in assisting me in picking out a couch. Excellent customer service. I would absolutely recommend his expertise in any furniture purchase!

Chip was a pleasure! He helped my sister pick out the perfect couch for her new place. Would recommend him and the Ashley furniture store on Watermill Rd to anyone.

Aaron from the Williamsburg store was absolutely awesome and super supportive to find the best couch for us. He showed us many and explained them very well on price etc… He definitely is someone you want to work with when you go!

We had a really great experience with Tiffany in Williamsburg! She was able to help us find what we needed and was patient with all of her questions. We would definitely recommend Tiffany for all your furniture needs!

After shopping all day at different furniture stores for the “perfect sectional” .. We ended the day at Ashley furniture in Williamsburg. Shannon greeted us with professionalism, patience & knowledge. Thank you for making our final decision a smooth transaction! EDIT REVIEW TO ADD: We are extremely dissatisfied with Ashley furniture. We purchased our sectional couch April 29th and not one single person from Ashley Furniture has even tried to contact us regarding the ETA for delivery. (It is now May 28th) Every-time I call the Ashley store I keep getting the run around. Last week I was told it would arrive THIS WEEK (May 26th-May 31st) only to call today and find out it won’t be in until JUNE 21ST. Wish they were as attentive to their customers as they are getting a “positive Google review” upon purchase.

Aaron was very helpful and friendly. He listened to what we wanted and showed us furniture that matched that. The customer service was 💯. He was very easy to talk to, and genuine.

The assistant manager, Aaron Powell, was very helpful. He greeted us at the door when we just planned on looking, and saw us through an unexpected (but much needed) purchasing process. He's an excellent representation of customer service; there ought to be more like him with how genuine he is.

Charlie was easy to work with and we are happy with our purchase

Mr.Chip is great guy he listens to you as a costumer and is very knowledgeable about mattresses.my wife and I are very happy with our service with him. He is a great asset to Ashley furniture, Thanks Mr Chip.

Charlie was very helpful and friendly! TY!

My mother and I had no clue what we she was looking for. Shannon was so helpful we walked out with a matress purchased and no longer feeling overwhelmed with the options.

Charlie was an amazing help today! Very patient with my indecisiveness and help in showing options. Thanks for a great experience.

Scott was extremely helpful and took time with us to make sure we got the best service and deal for what we were looking for. I recommend Scott and this store to anyone.

Scott the salesman was so great to me I highly recommend Ashley furniture in Williamsburg

Good customer service. No pressure shopping.

Charlie was very courteous and knowledgeable. It was a good experience.

We had a good experience here. Tiffany helped us and was very nice and helpful. I would recommend this store for sofa shopping and ask for Tiffany.

Shannon is the best, so patient and knowledgeable! Highly recommend her and this team at Ashley.

Charlie helped us find an amazing table to fit our needs for an extremely reasonable and affordable price. I am definitely coming back for my future furniture needs.

Charlie had great customer service, showed us all of our options and took his time! Great job!

Shannon and Charlie were great!

Shannon was great. Will definitely come back to her. Williamsburg store

Jada helped us order the matching bench to our kitchen table an easy process, very helpful....

Shannon was such a great help. She showed me exactly what I wanted. If you ever go to the Williamsburg Ashley store ask for Shannon.

Scott and Shannon were so kind and accommodating. I entered the store 5 minutes before closing time and they still made me feel welcome. I’m so grateful. They recognized that I had been in earlier. Scott and Shannon tagged teamed to process my transaction quickly and efficiently. I definitely recommend you checking out the Williamsburg location and work with this great team!

Scott was wonderful to work with, very knowledgeable and professional. We found just the right piece of furniture and he explained how the delivery will work. We would not hesitate to work with him again.

Our sales assistant Shannon Toland was wonderful to work with. She was kind, understanding and through in helping us purchase our new sofa.

Chip helped us on both visits!! We stopped in to look one evening and Chip greeted us and went over things with us. He didn't pressure us into buying anything then. He told us the difference in shipping when buying online and instore and that they would price match in store with their online prices. We were extremely pleased with his help and kindness. We returned in hopes Chip would be there so we could purchase with him. Thankfully he was and he remembered us and our daughter. He was extremely kind and got us in and out. We will absolutely be back to purchase in the future and we will definitely ask for Chip!

Chip was great!

I went to the Ashley Williamsburg store on April 1st to purchase a bedroom set and was introduced to Rupesh. He proved to be an excellent sales person. He was patient and knowledgeable about the product he was selling and was friendly and professional in demeanor. I look forward to doing business with him and Ashley Furniture again in the near future.

AB was very helpful and friendly. Excellent service and pleasant shopping experience.

Chip Vance was kind and patient with his customer service. He looked up a few more prices for me and told me about the in store promotions. He let me look freely but returned to check to see if I had any questions. I can't wait to get my new dining room set delivered! Unfortunately all of my items were not delivered on time and I did not get notification from customer care that there would be almost a month delay to May 6 for 2 of my chairs until the partial delivery showed up at my door. I then found out that "somone from another store went into the system and took my chairs that are missing from my purchase. My order was March 30. I attempted to get resolution but logistics was unable to help getting me a delivery time after 2:00 pm. They wanted me to take another day off to set aside another 3 hour window for morning delivery because of their mistake. Now I am just waiting in limbo for the remaining part of my purchase. Fast to make the sale and take my money , but not so fast to get me my stuff!

Rupesh did an excellent job guiding me through the inventory of the nightstand collection. Very polite and knowledgeable on Ashley furniture items.

Rupesh outstanding service.

Rupesh was our customer service representative, he was very helpful and very informative he gave us the opportunity to think and assist us in making a sound and solid decision.

Nice guy. Got the delivery date moved up to meet our needs!! His name - Rupesh

Rupesh was very informative and kept good conversation. Excellent experience

My wife and I are in the process of furnishing our new home and the team here have been extremely helpful. Specifically Jada and Aaron. They greated us immediately, left us alone to look around so we didn't feel pressured, and as soon as we were ready they were ready to help. Can't recommend them enough.

My husband and I just bought our first house and we walked into Ashley Furniture in Williamsburg and was greeted by Jada and floor manager Aaron. They were so friendly and welcoming. They really made looking for a new bed frame a pleasant experience. We laughed, chatted, and learned a lot from both Jada and Aaron. We were thrilled to come back to officially purchase the new bed frame and will be back for more!

Charlie was very helpful and informative during our shopping experience today. Thank you!!

Jada was amazing to work with! She helped us with all of our questions and concerns.

Charlie was great with our sale!

People that are here are really nice. Things are really nice andorganize

Shannon was absolutely amazing helping us find a coach today 03/22/24. Very patient and great with kids. Definitely coming back and will recommend to other people to come to this location.

Rupesh was great in helping us pick out a living room set.

We worked with Rupesh and he was great! Gave us a great deal , Very patient with us! Go see him , he’s the best!

Rupesh provided Great service! Good attitude .

Rupesh was super helpful and patient - very pleased with the outcome of my visit at Ashley in Williamsburg. Can’t wait to get my new furniture!

Arron powell Was the professional throughout the visit. Listen to my concerns and addressed them in a timely manner. I did not want to shop it. Ashley anymore, but with people like him, I will shop here again.

Great service. Aaron listened to everything I wanted and helped me find exactly what I was looking for. He answered all my questions and found ways for me to save money. He was also very low pressure, he walked with me but also let me walk around on my own while I made decisions.

Rupiah was very welcoming, prompt and a pleasant salesman to work with! Would definitely recommend this gentleman!

Needed a new couch and have been to several stores. Miss Ruthanne at Ashley was by far the kindest, most patient, and helpful of any employee from 4 different stores. The experience shopping here was very relaxed, not pushy, calm, and positive. Normally I would shop online, but it was so comfortable today I'll definitely be back to shop in person with her again. No refunds for sale/clearance/delivery fee but they let us know and we aggreed.

Rupesh is a wonderful sales men, great personality, of you wa t a fantastic experience go see Rupesh! Thanks for all of your expertise with our new mattress!

Rupesh was most helpful with the sale of our sofa. He was most informative with the extra insurance plan. Thank you!

Rupesh was very helpful and made the experience super easy!

Charlie is a pleasure to work with! Very personable!

Charlie helped me with the experience of buying a couch for the very first time. The guy is solid and couldn’t be happier. If you are looking for anything make sure to ask for Charlie! No pressure at all and down to earth guy. Greeted me as soon as I came inside and told him I was just browsing. After I found what I wanted I specifically asked for him and couldn’t be happier.

Rupesh, very friendly and helpful what I was looking to purchase to help my 105 year old mom.

Great experience! Cody was super helpful and not pushy. He let us do our thing and was there to help when we needed it. Great service and great prices!

Ruthann is very professional and informative. Very pleased with my shopping experience.

Terrence helped me find the exact size couch I needed within minutes of my arrival to the store. He was professional and went above and beyond to get me the best deal possible. Because of his excellent customer service, I’ll be coming back to this store for my next furniture need.

Had an amazing experience at Ashley Furniture today! There was great customer service from everyone in the store. Specifically, Shannon was such a great help! Overall it felt very personable & I felt like she really catered to my personal needs.

We had a great experience upgrading our couch for our growing family. Terrence was very helpful and personable!

Excellent customer service. Mr. Rupesh

Shannon was great. Very helpful in help us to find the bedroom set. Vey friendly.

Had a great experience today at Ashley Furniture in Williamsburg, VA. Rupesh was the best! No pressure at all. Spent most of the afternoon with me. Purchased a living room and bedroom set. Got a great deal! 😀

Rupesh has been super helpful!

Shannon was beyond amazing and super helpful. She understood my needs and helped me find exactly what I needed. Her kindness and patience was extremely appreciated.

Rupesh was a great help and very professional. Helpful and very nice while dealing with my mother.

Rupesh is outstanding! Lots of great help! Thank you!

Charlie was very nice and professional!

It was awesome. Fast courteous service got us fixed right up with the sectional of our dreams! Financing was quick and easy. I encourage everyone to come check them out. Rupesh was just great and awesome to work with!

I recently purchased a leather power recline sofa at Ashley Furniture in Williamsburg VA. The store manager Chip Vance was a pleasure to deal with and handled all aspects of the transaction in a professional and friendly manner. He honored the lower price match I found without any argument. I highly recommend consulting Chip regarding your next furniture purchase.

Rupesh at Ashley Furniture. Very helpful and patient and accommodating. You are lucky to have such a dedicated employee.

Rupesh was very patient in helping us find just the right living room furniture. Pricing, protection, delivery and options were all explained very thoroughly. We had a pleasant experience.

RuthAnne was amazing. She's so nice and very funny. 🥯🥯🥯

Jada was very helpful fitting me for my perfect mattress!! 100% recommend!!!

Rupesh was wonderful and very helpful! We were able to order a recliner for pick up easily with no hassle at all.

Rupesh was very friendly and patient! We are very happy with our Ashley experience! Thank you Rupesh!

Great experience good job thanks Derick

Derrick was great to deal with and I love my furniture!

From the moment I walked in Shannon Toland introduced herself to us and asked our names. She did not haggle or follow us around. She was very warm and friendly and knew her job very well. She took her time and answered all of my questions. A great asset to your company.

Shannon was exceptional! Would recommend Ashley in Williamsburg to everyone!

Aaron is the greatest. 🙌🏼

Charlie was very patience and provided us with an excellent customer service experience.

Very helpful staff spoke with Rachelle and William about an order. They were great and made the process very smooth.

Chip was very attentive from the moment I walked in. The whole experience was very pleasant and no stress. Thanks a million Sir!!

Ashley’s Furniture I am new to the Williamsburg area & in my visit to the Ashley furniture store. I found exactly what I was looking for but in that process I was assisted by Shannon, one of the store sales representative & Shannon was so very nice & extremely helpful! I was trying to make decisions & she assisted me with no rush at all she was patience & went above in helping me in making my decision. I was so very pleased with Shannon’s help. I recommend Ashley furniture & please ask for Shannon! A.L. Goodman

Rupesh very good service

Shannon was wonderful and very knowledgeable.

Rupesh was extremely helpful and we were able to find a new sofa that we love!

Ruthanne was the sales person and she was awesome. So helpful and easy to deal with. This was the most enjoyable furniture shopping experience I have ever had. Thank you Ruthanne.

Rupesh was very helpful in helping us find our new breakfast nook table and chairs!

Fantastic customer service and very friendly!

Scott was absolutely amazing! The customer services, Attentiveness and space he provided was an excellent combination for our experience. He was able to help us find the right fit for us and got us out quickly! Thank you Scott and Shannon for her doggie pictures! 🥰

Charlie thanks u

Rutheanne, tho brand new at this, did a Great job showing us what we were looking for, friendly. Live the loveseat we picked!!

Chip V was the kindest person to work with, great experience!!

Good deal nice piece helpful salesman Rupesh

My husband and I walked into the store and greeted with the most friendly welcomingly smile. Charlie was so helpful on our search for an ottoman. We live in a rural area of the Northern Neck and have driven to Fredericksburg or Richmond's Ashley Store in the past. Fast forward...we will be driving to Williamsburg to patronize their store. The store is clean, inviting and refreshing helpful friendly employees.

Jada was a great guide assisting us in making a mattress purchase. Kind, personable, and incredibly helpful.

Jada, Derrick, and Ruth Anne were all so amazing and helpful!!

Worked with Rupesh in the Ashley Williamsburg store. He let us know about the sales and was great to work with.

We had a great experience! Charlie Smith was very helpful and made sure the items were available for shipment. We have been very happy with the customer service we received.

Ashley in Williamsburg had a great selection and our salesman Charlie was awesome!

Good selection and good prices. Got a Lindyn sofa, very satisfied with the experience. Recommend checking it out. Ask for Rupesh, nice, professional and knowledgeable!

Charlie at Ashley Furniture was professional and knowledgeable. Very helpful.

Rupesh, very good customer service

Rupesh was so calm and showed me all the options of what I was interested in and even helped me make a final walkthrough of my choices before my final decision. Made my sofa purchase pain and stress free!

Great showroom. Great service and great addition to williamsburg.

Mr. Scott , was wonderful , exceptional service !!!! Thank you !!!!! Happy with my parents mattress

Rupesh was our sales associate and did amazing! He was so helpful and made the process go smoothly

Chip made the shopping experience so quick and easy we were able to get in and out in an hour with what we needed taken care of !

Rupesh was great he remembered us and was very helpful.

Rupesh was wonderful to work with. He showed us excellent deals and helped us find what we needed.

Scott was phenomenal. Helped us all the way through. Way better deal and service than IKEA. Thank you Ashley!

This sale lady was very helpful, sweet and helped us find the right recliner for my sister

Scott was awesome! He gave us ample opportunity to make decisions in our own while we contemplated on a dining table. Instead of hovering like I have had in the past! Really appreciate his customer service and gentle spirit!

Shannon is great!!!

Chip was patient since we visited a few times to make a final decision on our preferred couch. He assisted with our furniture needs well and we landed on the right one for us. Great prices and deals with lots of options to pay. on delivery and to finance. Thanks again!

Rupesh he was awesome give him a five

Rupesh is an excellent sales associate. He is knowledgeable and courteous. He is patient and at no time made me feel rushed. His customer service is excellent!

Rupesh, excellent services. Listened to customer needs and was very helpful

Chip Vance was the perfect. Zero pressure. 100% knowledgable. 100%. Helpful.

Great service and expertise from Rupesh Would definitely buy here again

Rupesh was an awesome sales rep. He was very helpful and knowledgeable.

Rupesh is absolutely amazing. Very friendly and patient. I was able to tell him what I had in mind and he figured out the rest making me very happy about my purchase and he also exceed all my expectations for great customer service. Rupesh wish be my Go-To person at this Ashley location. Thank you for all of your help.

Rupiah helped us well. Got the job done.

Rupesh was on the top of his game. He made me feel comfortable and at easy.

Great customer service, patience and knowledge about the product. Very happy with our selection and pricing! Great job, Charles at Williamsburg, Va!

Chip was amazing to work with !

Excellent service.

A Very positive experience buying a sofa from Ashley furniture. The manager, Chip was very helpful. He did not pressure us into buying and straight forward in answering our questions. He took care of everything, we just sat there until the transaction was completed. Very professional guy to deal with. Martin

Great customer service and knowledge of their products!

Good sales experience with Rupesh the sales associate at Ashley Furniture in Williamsburg, VA. He was knowledgeable about the pieces and even gave my kids two toys to distract them while we completed the sale.

Scott did such an amazing job. He was patient, kind and funny! He was easy going and dealt with all our questions and changing our minds over and over with ease and humor! Coukd not have asked for a better or easier experience.

Always friendly customer service at this store. Rupesh caters to his customers and makes sure you find what you need. He is patient and friendly. Thank you for the awesome service!

Scott was amazing! He let us look around and was there for all of our questions.

Shannon was wonderful in helping my find the perfect bar stools for my home. She was professional, friendly and so kind. Shelly was polite and prompt in ringing up the sale.

Great experience this afternoon at Ashley in Williamsburg. Charlie was very helpful, but not pushy. He showed us the available floor models, answered all our questions, and then gave us our space to discuss. We ended up buying a sleeper sofa, which will be delivered in a few weeks. Thanks Charlie for the positive furniture shopping experience!

Rupesh provided fantastic customer service. He was so patient and helpful.

Jada at the Williamsburg, VA Ashley's furniture store was very helpful and did an awesome job with us.

Excellent rupesh

Charlie is a fantastic salesmen and treated us with respect and decency. He didn’t pressure us into buying our product. I would recommend him if you ever go this location!

Good selection of furniture, friendly staff. Charlie assisted us with our purchase and did an excellent job.

Jada was an excellent and beautiful sale ladies I would be working with her again.Thank you for taking care of me and my daughter.

Jada was amazing she helped us get approved and find what we were looking for fast an efficient

Great service

Scott, was great, professional and friendly and he helped us pick out a piece of furniture. Definitely 5 stars!!!

Thank you, Rupesh! From the moment we stepped into the store, Rupesh was welcoming and helped us find exactly what we wanted. Ty ⭐️

Charlie is a great sales representative! So friendly and will get you the best deal!

Rupesh was the best. Looking forward to working with him on future purchases. He was very helpful and knowledgeable.

Very knowledgeable and very pleasant to deal with!

S Orr and Chris are great they took careful consideration and time with my purchase I made multiple trips and both individuals were phenomenal

Very nice and helpful

Very informative staff! Jada is a very wonderful sales associate.

Shannon was great,took time and made this a smooth process.

Scott was extremely awesome with my issues, Shannon was extremely helpful with my design questions and Aaron was extremely helpful with my change orders and checkout. Top shelf service all around

Great working with Rupesh!

Charlie was easy to work with. No pressure sales guy and gives you the space you need when furniture shopping. Very patient and professional.

Rupesh was a good salesman he was very easy to work with he let me know all the qualities that I need to know and I think he is a good person and I think he will do best he can in future

Charlie was great to work with and we got a great deal on a living room set!

Jada was no pushy and very friendly prices are fair.

Scott was super helpful and knowledgeable regarding the couch that we purchased.

(Translated by Google) I like it a lot. Good service. I give it a 10. (Original) Me gusta mucho. Un buen servicio .le doy un 10.

Rupesh happily greeted us as we entered the store. This was our first time to Ashley furniture and he made it an excellent experience. We will definitely return for his hospitality.

Charlie was very thorough and professional

Rupesh was extremely helpful and polite! We will always request him on any return visits

Everyone is very nice and helpful. This is a good location to shop because it doesn't feel like it is a busy location resulting in the typical furniture buying hectic experience.

Shannon helped up find the sofa for our new home. Very helpful and knowledgeable. Thank you.

I stopped in suddenly and had an excellent experience, Marcus helped me and he was knowledgeable and showed me many different options that fit my budget. he was patient with me as I went back and forth about what I wanted, but within an hour of walking in I had a bedroom set I was happy with.

Rupesh was patient and went over the different options for our furniture choices. He was kind and helpful with my mother in law and helped us get the best price possible. I would recommend him to anyone looking for furniture options.

Shannon was fantastic!! She is the only furniture sales person I’ve ever had that did not follow my wife and I around the store asking constant questions. When we did have questions she had the answers and was extremely helpful and friendly!! Will come see her again when we are in the market again!!!

Shannon was very helpful from the beginning to the end! Not pushy at all! Very helpful and addressed all my concerns! I would highly recommend her!

Rupesh was so helpful and patient. Great service and very professional.

Scott is a great salesperson to work with. Very patient and helpful. Very pleased

Rupesh was very kind and was able to help us price match an item we found online for cheaper. The in-person checkout process was a much slower than I could have done online though which is why I gave this 4 stars.

Excellent customer service. Chip is Outstanding!

Charley was most cordial & helpful in assisting us in our selection & purchase of the loveseat reclinerA most pleasant experience!

Came in looking for a dresser, Scott our salesman and was very helpful and made our checking out process very efficient.

Easy

Jada did a wonderful job helping us pick out a couch! She pointed us in the right direction and was patient with us as we looked for what would suit us.

Scott and Shannon we’re wonderful!

Shannon was great to work with! Very easy transaction! Will come back!

The associate misled us on the orientation of a couch prior to applying for financing, then we found out we couldn't get the couch the way we wanted. She also disappeared on us when we were ready to make the purchase, and we found her getting someone else qualified for financing. All I can think is that they want to make sure you're stuck buying from them, only to not offer what they say they have.

It was a pure delight working with Chip. A great salesman who allows you to walk around and not be pressured. Very knowledgeable and friendly!

Salesman Repush, very professional assisted me in my purchase.

Scott was very professional and did a terrific job. Made the buying experience very easy. He was very personable and friendly. We will definitely be back to this store.

Rupesh was very helpful as I was trying to find the best couch for my limited space. He was great every step of the way between giving us time to walk around and find what we liked to helping get the best deal and payment plan. I would highly recommend.

Rupesh did a great job helping us pick out a new couch!

Chip Vance is awesome. His knowledge of sleep stages was very enlightening. He listened to us and based his recommendations on our needs. He is probably the most knowledgeable bedding person we have met. We also dealt with him on recliners and dining chairs. Again, he listened to us and provided great options. I will definitely be a repeat customer of Ashley Furniture Store and Mr. Vance. Highly recommended!

Shannon was amazing! Will recommend this location and Shannon to assist our friends and family. We’ll be back to work with Shannon in the future.

Marcus did he great job assisting me to find a bed room set, he was very patient with making my mind up about which to get.

Jada was a pleasant and courteous sales rep. She was patient and asked good questions to help determine what our interests were and guided us to the appropriate models and styles of TV stands. It took two visits to finally settle on the piece, but she was non-pressure and deftly led they the sales paperwork. A pleasure to work with.

Chip was great and was truly enjoyable to work with.

My wife and I have been searching for a new sectional for weeks. We tried rooms to go, Haynes, etc. my wife had a feeling Ashley would be the store! Upon arriving, Marcus helped us find the perfect sectional, he wasn’t pushy or overbearing. We walked the store solo and he was there for us to answer all questions we had. Don’t be deterred by online back order times, everything in store is 2-3 week delivery time. Very excited for our beautiful, supportive, machine-washable sectional! Thanks Marcus!

Rupesh was a great salesman! We have been looking for living room furniture for about a month now and finally picked something with his help! Great Experience!

Very helpful and honest

Jada helped us out as soon as we walked in. She helped us pick out a great mattress and a beautiful bed. Great experience!

Shannon was incredible in helping us find a bonus room couch.

Shannon was great; measured and took apart couches to find the right one for our bonus room

Staff was helpful and friendly. The end of year sale prices were a great deal. Very happy with our sofa purchase!

Had a great experience. Our salesperson, Marcus, was extremely helpful and attentive. He listened to us and was able to direct us to exactly what we wanted. We'll be back again.

Rupesh was good thank you

Had a great experience at Ashley. Marcus was super helpful and we found the perfect couch for our home.

Great service, listened to what we were after, found us a great recliner. In and out super quick, and great price on delivery and assembly. Will definitely be back. Very professional.

Scott was great!!!

We found a couch we loved and were told delivery would be in the next 2 days, which we really needed because we only have a mattress until my household goods are delivered in January. We paid over $1.3K and then were told they couldn't deliver until after Christmas. I had to immediately ask for a refund as this no longer meets our customer needs. Very disappointed in this whole experience.

Rupesh was incredibly helpful!

Charlie was very nice and helpful

Shannon was amazing! She helped with everything I was looking for. Thank you for making this as easy and quick as possible.

Chip Vance was extremely helpful & patient. He was not overbearing & had a really good attitude.

Scott was extremely helpful today during my sofa search! He was very patient, very knowledgeable of the furniture and extremely informative. He answered all of my questions. Thank you, Scott!

Marcus greeted us as soon as we walked through the door. He was very knowledgeable about current sales and happily shared the information with us. Marcus was also very patient while we shopped throughout the store. He made our furniture buying experience very enjoyable.

Scott was super friendly, helpful and knowledgeable. Ashley Furniture in Williamsburg has always taken really good care of us. If you're on the market for something new around the house stop by Ashley Furniture.

Everything was great and we found exactly what we were looking for.

Jada, Shelly and Aaron were wonderful to work with. They were not pushing or aggressive, I had a great buying experience.

Shannon and Rupesh were extremely helpful and kind. They spent a lot of time showing us different types of furniture. It can be very overwhelming to pick out furniture, but Shannon and Rupesh were very patient, no matter how many times we went back to look at the furniture. I am so grateful to have had them during my search. This process was made so much easier due to Shannon and Rupesh!

Charlie was amazing!!! He was honestly just so friendly and worked with us to get us what we needed! This store is amazing and if I could give them 10 stars, I would!

Charlie was absolutely amazing! He listened to everything we wanted and found us the perfect set for the perfect price! If I could give 10 stars, I would in a heartbeat!

Rupesh was excellent! Shanon was also excellent. Thank you!

Marcus did an amazing job of helping us find our family couch! Was super helpful not pushy just chill and happy to help! Thank you Marcus and Ashley furniture!

Rupesh did a great job. Good sale prices and he took great care of us.

Scott gave my husband and I excellent customer service. He assisted us as soon as we walked in, with a warm welcome. Very professional and friendly. You should be proud to have him on your team. My husband and I will be back to purchase more items in the future. Signed - A Very Happy Customer

Rupesh was helpful and attentive.

We worked with Chip to help furnish my dad’s new retirement apartment in Williamsburg. He was very helpful and a pleasure to work with! Highly recommend.

We had an awesome experience at the Williamsburg, Ashley Home Store. Chip Vance was a tremendous help to us picking out our new furniture. He made the experience enjoyable…he was laid back and went above and beyond to help us find what we needed!

Chip helped us find the exact furniture we were looking for! When we didn’t love the color on the floor he knew exactly what options were available to show help us get precisely what we wanted!

Rupesh was a pleasure to work with. Very helpful

I went in and knew what I wanted and my salesperson Scott didnt try to push anything else on me. He was professional, knowledgeable and extremely courteous. I was in and out in less than 30 minutes. I will definitely return.

Jada was a big help. Having the big screen of products helped narrow down what I was looking for and sale was very smooth. Store is beautiful and clean with a large selection on the floor. Furniture appear high quality and well built.

Scott was great! Got exactly what we came for could not be happier with the experience at this location.

Everyone was willing to help me find the perfect sleeper sofa for the price I wanted. Nobody tried to sell me into something out of my price range and I appreciated being heard and given all my options.

Buyer Beware! All sales are final at this store. Purchased recliner due to a disability, never at any time did the salesman and/or store point out the store had a no return, refund policy. Very small box on contract, where they tell you it’s for delivery. READ the fine print! Chair delivered, within 9 days went back to store to return, as it wasn’t working. Was told no return or refund. I was directed to service department via phone, whereby was told they don’t have a return policy. Girl was not friendly at all. BEWARE!!!!

Scott, Jada, and Aaron all assisted at various times and were very helpful during our in-store shopping experience. Always available but unintrusive, we perused almost every sofa in the new store. They welcomed us back when we came in a second time after having thought our options through overnight. When we narrowed our search down to a few, Jada gave us details to help us make an educated decision. Finally, they matched the online price and gave us a great deal on quality furniture. Thank you, Ashley Furniture Williamsburg team!

Jada was more then helpful and knowledgeable. I definitely recommend seeing her when your at Ashley's!

Great service, very knowledgeable

Rupesh was terrific, was patient, gave us space but always available to answer questions and helped us select our perfect bedroom!

Shannon was great. Very professional and courteous. Thanks Shannon. That's where the honeymoon ended. On Sunday when we were picking up our furniture we were told our additional peice would be delivered to the store on Tuesday, Thursday, or Saturday and someone would call us. Fast forward to Saturday when we hadn't recieved a call, I called the store. RED FLAG #2 The store stated that the shipping/recieveing department hadn't shipped the additional peice to them and I needed to give them a call. Say what? You want me to call your call center for you? RED FLAG #2 I called the call center. They stated "we are not sure why the local store said your additional peice would arrive today (Saturday) bc they don't even get orders on Saturday. RED FLAG #3 Called the store back. They stated they did their part but Shipping/Recieveing has not. After 10 or so calls. I came up with the idea to do a 3 way call between all parties. People kept disconnecting. Made like 5 or so more calls and was finally told by a manager at the store the additional peice would arrive on Thursday.

Jada was so welcoming and patient with us she helped me figure out which couches fit our family best. Shannon made sure we found our ottoman and helped us wrap up the process. They assured our couches would be delivered as soon as possible. Would highly recommend this store! Thanks again

Great service and very helpful.

Shannon And Aaron did wonderful

Rupesh was very helpful and Knowledgeable. He did not pressure us to buy something we did not need or want and helped us with our purchase. He also made and sure our needs were met.

Shannon made this entire experience awesome and save us money .(( Why she hid her face ))

Shannon was an exceptional salesperson. She addressed all of our concerns and provided great customer service.

Simple and easy. Great buying experience. No pressure.

The amount of help we got was fantastic. We are so happy we went here and got what we needed. The service was great, and the staff did their best to help us. thanks again Charlie.

Chip was absolutely wonderful to work with! He made shopping for furniture so easy.

Chip was helpful and wonderful to work with! Thanks for helping us out today 🙂

We worked primarily with Aaron but were initially greeted by Charlie. Both were professional and easy to work with. Aaron did a great job showing us options as we were more about functional pieces than an overall set. Would recommend them and Ashley Furniture based on sales service to anyone.

I had an Amazing Experience! Rupesh and Aaron where extremely helpful and personable!!

My shopping experience was amazing! Aaron was very helpful and comfortable to work with.

It was a pleasure doing buisiness with Charlie. He made the process go smoothly and was very helpful

Chip has been very helpful in guiding me to a few pieces for my living room. I know nothing about decorating but I’m excited to see my apartment took more put together!

Great staff with friendly customer service who really spent time to help me chose my sofa.

Very good experience, made it easy for my purchase and going over options. Highly recommend to Cody and Florita who assisted me.

Scott Mullins did a wonderful job! He was friendly, engaging, and so so helpful! If you are looking for furniture, I highly recommend Ashley's in Williamsburg. Ask for Scott, he'll hook you up!

Shopping for a recliner for my mom. Marcus was very attentive and helpful. Made the process very simple and time efficient. Great shopping experience!

Everyone was very helpful and attentive, but not pushy or overly attentive.

Aaron was super nice. Very helpful and easy to work it.

Florita is amazing! So responsive and very professional. I will work with her anytime I am shopping for furniture

Patient and professional while still being personable. Well done Florita

Aaron Powell is exceptional! He was very happy to help out, so personable and full of information! This Ashley location is a little hidden, but worth the drive. It’s clean, organized and full of options! Happy to be taking home a new dining set!

Very welcoming, friendly, and helpful staff. Florita personally helped my wife and I through our furniture purchase. She was very proactive and efficient which made this process smooth and quick. Thank you!

Florita was excellent! She was very kind and helped us order furniture even with our three year in tow!

Marcus gave me the best service a Lady could ask for. He showed me the best mattress and dresser sets. To go with the Canopy bed I purchased. Please ask for Marcus at your WestBroad Street Ashley Store!

We were assisted by Florita as we purchased a new living room and bedroom set. She was extremely helpful, thorough, and transparent with us. We would absolutely recommend Ashley to anyone!

I highly recommend Florita. She is very knowledgeable of the products, very friendly and no pressure to buy. Before we left she made sure all of our questions were answered. Thank so so much for helping me and my family.

Marcus was very helpful! Answered all of our questions, gave us enough space to look, but was always there if we needed him.

This Ashley furniture store is very clean with a huge inventory. Staff is very courteous and helpful without being pushy. Marcus was a great sales person.

Aaron is so amazing at just about everything. I would definitely go back there again

Aaron was EXCEPTIONAL!!! He listens, and makes it happen for the best experience!

Cody and Scott were great. Some of the best customer service I’ve had! They helped furnish our first floor and hooked us up with a free pillow and pick out our future bed. #ZEROG

We came in to look at Purple mattresses and we were helped by Chip who explained the difference between all of them and was extremely helpful. We left to run a few other errands and talk about what we wanted and came back to decide. We were promptly greeted by Aaron and he already knew what we were looking at with Chip and what we were thinking that we wanted and was very helpful and great to work with! He was very patient will all of my questions and concerns, I didn’t feel pressured to buy anything or the most expensive things we looked at by either Chip or Aaron. They both made us feel at ease and were extremely knowledgeable.

Strong customer service! Charlie was very kind and helpful! I’d HIGHLY recommend Charlie to help with anything in Ashley!

Just stopped by Ashley in Williamsburg and was helped by Charlie. He was so nice. There was no pressure, he greeted us when we first arrived at the store and politely checked on us after we wandered around sitting on all the sectionals. We found a sectional my spouse loved and Charlie took care of the rest, answering all of our questions, and sharing his number if we come up with anymore! Thanks Charlie, you’re a good guy!

Charlie was great. Thank you!

We had a great experience shopping at Ashley Williamsburg. Aaron Powell helped us and he was fantastic in all aspects. He helped move furniture and look online for sets that would match what was in store. I will shop here again for the products and customer service.

Scott and team were great!

Mr. Chip was absolutely lovely to work with and this was my FIRST time ever buying furniture. I will absolutely come back thanks to his EXCELLENT service!!

Charlie was a great help!! Keep up the good work

We just relocated to Virginia and needed furniture. We popped in the Ashley We were greeted by Charlie he was an amazing salesman with low pressure. He completely hooked us up and he made it well worth the trip!

All of the staff at Ashley's were super friendly. Huge shoutout to Charlie who went above and beyond and was super helpful. Thank you all so much. We will be back!

My experience was great with Charlie. He helped me all the way through the process of getting a brand new room set. Loved the helpful input and the patience.

The sales team went above and beyond to find me a furniture set that worked for my space and timeline needs. Outstanding service!

Great service.

Chip was very helpful and friendly

Nice clean store. I only have our salesperson's initials which are JFV at the store in Williamsburg VA. He was very knowledgeable and great to work with. We'll go back and deal with him all the time. Highly recommend!

Chip was great, very helpful and efficient! So excited for our new couch.

Fast service great product for the money. Cody was super polite and very helpfull.

Chip Gaines should not be a mananger. He used m daughters disability against her. Then when asked if he had daughters what would he do if trhey were treated this way he said he would do everything to help them return the couch. I have stage for cancer 4 and was told i have months left. I am writing this because my daughter deserves for the trivett family to keep the word their general manager said. my daughter came up woth a solution yone. They have someone pick up the couch for donation and issue her a refund. This store should be ashaned of themselves. Of i could help my daughter o would. I

Charlie was an absolute delight!! Very helpful, informative on any furniture we asked about and was super funny too😂Go to their Williamsburg store and ask for him and your experience will be excellent. Thanks Charlie!!😊

Charlie was very helpful, knowledgeable, friendly and polite. Thank you Charlie

Cody was super helpful and funny! He got us taken care or quickly and helped explain/clarify differences in prices and their peace of mind program. Thanks!

Chip and this entire store should be ashamed of taking advantage of my daughter who is a disabled veteran. Shame on this store. She has asked to speak to the owners multiple times. The customer service was awful to her.Everyone says they will get with their regional manager and call her back then never returns their calls. The owners should be ashamed.

I visited Ashley’s in Williamsburg, Va.with my best friend who recently moved here from Alabama. Florita was our sales associate and she was very helpful and thorough. She greeted us at the door and was very kind and professional. We were looking for a base for her mattress and she explained she was new and had minimal knowledge of that area. Florita immediately called her manager Aaron, who was fabulous! He was very helpful and not only helped us but gave some very good OJT to Florita. This whole experience was outstanding from start to finish! I highly recommend Ashley’s furniture in Williamsburg and ask for Florita. You will not be disappointed!

Charlie was friendly and accommodating! Great experience!

Got some great help from Johnathan in Williamsburg, two great couches with a nice holiday discount!

Jonathan and Cody did a excellent job on answering all our questions. They gave several discounts and got us financed at a 2 year 0 percent interest offer. We will definitely see them again. We are impressed with the delivery date and free set up options. They deserve a raise or promotion. There customer service was impeccable!!!

Great furniture and people! Sales personnel were very helpful!

Friendly staff. Quick service. Thanks, Aaron!

Easy process. Was very helpful

Aaron was amazing today. Helped me with all my questions. Thanks for everything!!

Jonathan was fantastic and went out of his way to ensure we found the sectional we wanted and got us a great price! Thanks!

Charlie did a superb job at helping me

Aaron was great! Very friendly and personable.

Jonathon was a great help. Made the process easy and was very patient.

Stopped into the Williamsburg store today to get a couch and Charlie was super helpful with picking out just what we wanted.

Charlie was super accommodating, not pushy and allowed us to take our time. The store manager was just as fantastic. I recommend the Williamsburg store and will shop here again, very attentive bunch. We love the couch we picked out.

Chip did a wonderful job. So happy we get our pretty sofa.

Jonathan at the Williamsburg store was amazing! No pressure, just quality service

Great experience!

Charlie made my purchase very easy. Very friendly and customer focused.

We stopped by today and was greeted by Jonathan. He was AMAZING and went above and beyond to make sure we got exactly what we needed. We will definitely be back! 10 stars!!!

Chip and Daron were excellent - friendly and helpful with no pressure.

Alicia was very helpful

Had a wonderful experience with Daron. He was Very kind and answered all our questions and made us feel very comfortable. He was wonderful and full of smiles!

Daron was very very helpful, polite, and professional!! I would highly recommend seeking Daron out when shopping for furniture at Ashley!!

Cody and Florita did a great job today. My experience was awesome, and I greatly appreciate the presentation for the mattress. Great customer service skills!

Charlie was very helpful. Courteous and professional.

Jael was great! Very helpful. Spent time finding me the perfect couch!

Walked in and Chip was there to greet us, he kept us well informed about all of our options and continually checked in on us to make sure we were doing well. He was awesome and walked us through the whole process when we decided on a couch, our experience was A+ and the best part was that we weren't pressured into buying anything! If we need more furniture we are coming back thanks to Chip and great prices!

Kamal was amazing! Great service, beautiful new sofa on its way to a new home!

Came here believing I would go to several other places before we made our decision. Aaron was cool, calm, professional and down to earth… We ended up pulling the trigger on a 3 piece leather couch set. Aaron took care of us 💪🏾.

Katie Luna was amazing and knowledgeable so happy with our choice

Great customer service! Took the time to show us options and we’re super friendly and helpful. Definitely recommend for your furniture needs!

Chip in the Williamsburg store was absolutely wonderful!!

Jael assisted us with our new dining room table and bench. What an easy process with him - great customer service and willingness to help us try to find additional pieces for our new home!

I was taken care of quickly and efficiently for my purchase! The staff was super friendly, including Daron, Thomas and Rachelle. All of them really made my experience fun and memorable! I will definitely come back here for future furniture purchases!

I just entered Ashley Furniture in Williamsburg,VA and was greeted by Chip Vance! He helped me immediately with what my needs were. He didn’t try to up sell me nor push me to get anything other than what I had intended on purchasing. I have been pleased with the store and sales. Friendly, productive and a very clean store

Aaron did a terrific job and is a great salesman. We got exactly what I wanted! Very pleased and feel like I made a friend as well!