Ashley Store Williamsburg, VA

Charlie sales person was fantastic!! Great personality and remembered our entire family names!! Great person over all!!

Had a great experience at Ashley, Brandon was very helpful, coordinating delivery to another state. Come these folks-no pressure, and very professional.

The staff at the Williamsburg Ashley Furniture is great. So friendly and helpful! Brandon helped both my friend and I buy new living room furniture, over two separate visits. The selection and quality of the furniture is broad enough to meet everyone’s needs. Can’t wait to get the new sofa home and test all the adjustable reclining features! I feel spoiled.

Brandon was exceptional and so kind and helped us out! We had no issues at all

Brandon is amazing! Walked me through my whole purchase process-I told him my vision and he came through!

Elisa was amazing!

Very nice atmosphere Brandon very professional..

Brandon was very helpful when I was buying my new couch.

This location has a great selection with a wide range of options. The store itself is bright and well organized, the bathrooms are clean, and they have amazing customer service! Kristina helped us find what the perfect couch this weekend (we are picky). When I went in today to make our purchase, she was beyond helpful and was able to find a chair that matched the couch we picked. I highly recommend going here for your furniture needs (ask Kristina to help you)!

Brandon was very helpful guiding us towards our final selection and made the whole process smooth. Good quality and variety available

Sales Associate Dameian James did a great job.

Brandon was great!!

I would just like to say this is my fourth Time buying furniture from Stella Maglie , she is not only a very intelligent and educated woman. She knows how to steer a customer into the correct areas and deliver exactly what she sells. That is a kudos to her…highly recommend!

Brandon the salesman was amazing.

Thankyou Brandon D. for the professional and courteous help with the purchase of our couch. Keep up the good work!

Got taken care of by Brandon, he’s very knowledgeable and straightforward I was able to walk out with good quality pillows and desk that suit my needs the best!!

Brandon was incredibly helpful while we searched for our perfect couch! Would absolutely shop with him again.

Brandon was an all star! Super personable and extremely helpful throughout the process! We're so excited for our new couch!! Thanks Brandon!!!

Came in with no direction on what kind of couch we wanted and Brandon was an amazing help in finding out exactly what we needed. Appreciate y'all and highly recommend Brandon’s incite and professionalism!

Charles was Amazing and appreciated all of his help and support

Friendly people to help you order. They can help you find what you are looking for. I was shopping for a mattress and a dresser.

Stella Maglie treated us with so much respect and grace! Thank you for helping me find my perfect couch!

Very friendly environment. Welcomed at the door by Erika. Helped by Charlie. Great sales team.

Brandon was very helpful and detail oriented. Purchase was a breeze!

Charlie provided excellent customer service

Brandon was very helpful and accommodating with my purchase today and Kristina was also very helpful with my financing and purchasing options.

Brandon was awesome and super helpful. Finding couches was super easy

Brandon and Mhitu were incredibly helpful in assisting us in finding new furniture for our living room. They helped us acquire the exact set that we were admiring in a recent advertisement. Amazing people and amazing service!

Charlie was a great sales representative! Very informative, cheerful and helpful!

Brandon, was an awesome guy!! Helped in every way!! Highly recommend this place!!

BRANDON WAS VERY KNOWLEDGEABLE AND HELPFUL. HE MADE SURE OUR SHOPPING EXPERIENCE WAS SUCCESSFUL.

Brandon did great at getting us out in a timely matter with some high quality furniture!

Had a great experience with Brandon our sales person. Very friendly, helpful and went over and above to help us find the perfect living room coffee table, side tables and a lovely night stand with built in lamp. He is an asset to your company

Excellent customer service.

Brandon provided extremely informative and professional service. He took the time to listen to me as a customer, showing products and providing advice that matched my needs. I am very appreciative and satisfied with the service he provided.

Stella was extremely helpful , we came in the Ashley store looking for a recliner for my husband. When talking to her , she was able to help us with a badly needed bed for my husband with his bad back! We also found the recliner he wanted. Stella was so helpful I will definitely come back to her for future needs!!

Brandon was amazing and very helpful. Made my day!!

Horrible customer service. Waited a month for items to be delivered only to find that furniture was missing. Manager at the store was rude. Seems eveyone keeps passing the buck. Will never purchase from them again.

Bought a sofa table and Brandon was extremely helpful.

Brandon was fantastic,treated like I was family,could not be happier

Back at Ashley grabbing Furniture again. I was helped by Brandon, really helped me find the best price for the right quality. I'm really happy with my purchase and can't wait to see my new furniture in my place.

Charlie was the best! He answered all of our questions. He went above and beyond to see if we could have something shipped sooner. We would definitely recommend this Ashley Furniture store and Charlie.

We had an extremely bad experience that’s still unresolved with this store. My husband and I purchased a bed frame, and within 4 days of having the bed it broke. The beams underneath and the screws were bent and bowed. We were told by the guy who sold us the frame that we had 30 days to return for any reason. We contacted the store the very next morning and was basically told we have to deal with it. We got the run around and they were unsympathetic. I went up to the store after work to explain that the bed basically caved in and it hadn’t even been a week yet. The district manager Bryan who was at the store at the time basically said we got a bad bed and to put in a claim with the warranty company and they’ll just have to keep coming out to repair it. My husband and I explained that we would pay (significantly more) for a better quality bed, but was told we have to just deal with this broken bed. We have been given the runaround talked to numerous people and still have a broken bed. We put a claim to try and have it repaired but have to wait for parts. Meanwhile we have an extremely fragile broken bed and needless to say can’t get a good nights rest on. The customer service with this store was extremely disappointing. I would not recommend buying anything from here in the event you have an issue.

Our salesman Brandon was very professional, friendly and helpful. It was an overall positive experience.

Great customer service! Friendly,helpful and knowledgeable staff.

Ashley Williamsburg store helped us find new furniture to update our space. Brandon was very helpful and patient as I made a few trips into the store before making a final decision. Everyone was friendly and helpful, I’d definitely go back!

Excellent customer service. Quality products at good prices!

Brandon was great! Very helpful and made our furniture shopping a great experience and fun for the kids!

Brandon was excellent and made sure I had a great time and made sure I got the sofa best for me! Definitely will come back in the future!

Brandon was super helpful! He made the process quick, and painless. If you ever visit the Ashley furniture store in Williamsburg ask for him he won't disappoint :)

Brandon was on point and very Knowledgeable and helpful. Great prices . We shopped around . Here at Ashley Williamsburg we where able to get everything we wanted ! Thanks Ashley and Brandon

I have purchased furniture from Ashley on multiple occasions. I continue to be impressed with the customer service, pricing and selection. Brandon was our customer service representative. He was knowledgeable and helpful. I will continue to be a regular customer.

Brandon was my salesperson. He was very attentive to my needs. I’m so indecisive about everything. He showed me different options. He was so helpful to helping me with my purchase. Ask for Brandon. A cool guy. Very professional and super friendly. Thank you Brandon for all your help! Lulu

Thank You! Brandon for a great customer service! Very happy with purchase at a good price!

Brandon was a wonderful help today, friendly and patient! Overall great experience

Charlie was greattttttttt! Answered all of our questions & more🙂

Charlie did an awesome job helping us pick out and buy our couch

Charlie was very amazing he was informative about the things we asked. Thank him so much

Charlie was so great and helpful in our search!! Thank you.

Stella was very helpful in getting us our ideal couches and very patient explaining each piece of warranties etc!

My wife and I just recently moved to Williamsburg and we needed to get some furniture. We went to the Ashley Furniture and found everything we needed with some great assistance from Brandon. Can highly suggest this store and Brandon to anyone that is looking for furniture in Williamsburg!

Amelia was amazing!! Great customer service!!!

Our salesperson was Emilia and she absolutely enthralled me with her sales skills and personal stories. I wasn't planning on buying that day but walked out with a couch, table, and entertainment center thanks to her. Couldn't ask for better help!

Brandon was an excellent help! He made the entire furniture shopping experience wonderful. He answered all our questions and ensured we were satisfied with our selection. Thank you Brandon!

Brandon was so helpful! Great deal on a couch

Emilia was a great help!

Bought a new sofa and loveseat today. Brandon was very helpful and the whole process was quick and easy.

Ms. Stella greeted my friend and me at the door. She allowed us to browse without being pushy. I really enjoyed my shopping experience with Stella. Super friendly and patience. 10/10

What an experience! Stella made finding a new bedroom set a breeze. She was very patient with us. I’ll be back for more furniture and highly recommend her for your furniture needs.

Sales rep was very nice and respectful. She did a very good job of helping us find what we wanted. Thanks for being patient

Brandon was a great guy and didn’t pressure to buy. Scott was informative and Jada helped with all my financial question.

Brandon was a great host and helped me find that great living room chair!! Thanks

Worked with Brandon excellent help, worked hard to help me find what I wanted, was very patient, great communication and personality will definitely buy here again.

great experience...Brandon was terrific very helpful

Brandon is awesome and helped us find the perfect bedroom set! He was patient, kind, and answered all of our questions. I would definitely recommend him if you are looking for any new furniture for your home!

We recommend Charlie Smith and Ashley Furniture. Charlie was knowledgeable and customer focused. Charlie spent time with us to ensure our questions were answered.

Jada is awesome! Super sweet and knowledgeable, went above and beyond for us!! Thanks Jada!!!!!

Went in to look at a bed frame and mattress for my new apartment. Had looked at frames online, but wasn't quite sold on the mattress. Jada kindly guided me in the right direction and showed me the perfect mattress on the first try! I had a great buying experience overall!

Brandon was very helpful and took time to help us buy the perfect couch for our family!!

Customer service was excellent sales person Jada was very pleasant and helpful 😀....

We had a great experience at the Williamsburg Ashley Furniture. We visited several times before deciding on which couch was right for us and each time it was a great experience. Brandon was awesome and helped us greatly in making our decision. Absolutely recommend him and the store!

Amazing customer service. Brandon went beyond and above to make sure I was happy with my purchase.

Charlie was excellent, informative , very helpful and did everything he could to assist.

Long time browser, first time buyer. Our first visit Aaron was great. He was informative and helpful without applying any pressure. When we came back to purchase we worked with Jada. We had a lot of questions about how things worked and wanted to see different pieces together and she was so patient and accommodating. Overall wonderful experience! Just hoping the delivery goes as smooth.

Had to furnish an entire new home we purchased, Scott the RSA was extremely professional with maintaining an approachable, accommodating attitude. Estella was amazing and Arron left us leaving with no unanswered questions. Very pleased!

Jade greeted me as I walked in the front door and her smile made me feel welcome right away. I explained what I was looking for and she took me right to the area of the store for me to view the furniture. As we were walking around, I spotted another set of furniture and decided to go with that. Jade immediately put together a price and I was sold! Financing was a breeze. Jade knows her business and I will definitely recommend her to my friends that are looking for furniture. Thanks!

Very helpful and polite

Great experience working with everyone at the store! We were greeted promptly, had all our questions answered, and didn’t feel any pressure. We returned to buy a sofa and were helped by Stella, the manager, who was thorough in her explanation of the cost and fees so there were no surprises. We will definitely be return customers for our future furniture needs and highly recommend this Ashley location to others!

Great store, very clean. Friendly staff. Stella went above and beyond to help me & my family with purchasing a new bedroom set for my daughter.

Horrible!!! I have had a great experience with Charlie, Shelly and Aaron but today that I went in to get more pieces and fix an issue Stella Maglie was over the shoulder of Shelly correcting her and giving opinions not asked for. It was so stressful I walked out and did not buy anything. Please send this lady back from wherever she came. Not buying anything while she is here.

Charlie was great! Easy in and out no hassle.

Chip Vance was very helpful! He stayed out of our way until we decided we found something that was "sort of" what we were looking for and he used that to search and find us Exactly what I was looking for!!!

David at the Williamsburg location was awesome! He was attentive, professional, knowledgeable, courteous, and a joy to work with. He is a fantastic asset to your team!

Chip was extremely helpful and knowledgeable in the Williamsburg Ashley Homestore. He helped me find exactly what I was looking for and was a pleasure to work with. I will continue to purchase my furniture at this location.

Brandon was super helpful and easy to work with.

I came into the Williamsburg, Va store to look at furniture to actually buy in a South Carolina store. Jada was SO helpful to steer me in a good direction to know how to check that the SC store would have the same products as the Williamsburg store. She knew that she would not get the “commission” on the sale, but still Jada was very helpful and kind. That’s my kind of sales woman!

Chip from the Williamsburg store was amazing at helping us find the best couch for the best deal and was very understanding of the price range we were trying to stay in. 10/10 recommend him, very helpful!

David was super helpful to my mom and aunt! The 3 year hunt for a sofa is finally over. Very glad we came in, will come back to shop here again :-)

Jada was super helpful finding the right couch for us!

Chip Vance at Ashley Store was friendly, knowledgeable, and helpful with the entire furniture purchasing process.

Great costumer care. Thank you Chip!

Great customer service by the manager of the store as well as our sales associate, Jada.

Chip helped us find our perfect couch and was just a pleasure to work with!

DON'T BUY FROM THIS STORE I HAVE BEEN GOING BACK AND FORTH WITH THIS STORE ON MY NEW DRESSER BROKE 2 MONTHS AFTER BROKE AND THEY SENT THE REPAIR PARTS IN APRIL EVERY TIME I CALL ABOUT GETTING THE TECH OUT TO FIX IT THEY SAY SOMEONE WILL CALL YOU IN 24 TO 48 HOURS THEN DAYS WILL GO BY AND NOTHING THEN FINALLY THEY SAY A TECH WILL COME TOMORROW TAKE THE DAY OFF AND NO ONE SHOWS UP NOW THE 3RD TIME TELLING ME THIS AND NOTHING

Charlie was extremely helpful and nice. I appreciated the space he gave us to look around. He answered all the questions I had and made sure we were taken care of. Thank you so much!

Tiffany was extremely helpful and a pleasure to work with.

Chip Vance was great!! We had an awesome experience getting our new furniture at the Ashley showroom in Williamsburg.

Brandon was excellent!

I recently worked with Chip at the Williamsburg location. He was incredibly patient, attentative, but without the pressure that I sometimes fear experiencing at furniture stores. He was able to offer solutions and incredibly knowledgable about the products. Great experience!

Brandon was friendly and patient with us trying out every single mattress and helped us find our perfect new bed combination!

Brandon was very helpful

Great experience here looking for a sofa! Brandon was wonderful - very kind, patient and helpful in looking at options!

Shannon was wonderful. Very sweet person and professional. First time buying from here and she made it special for us and our daughter. Thanks Shannon!

Had a great experience at Ashley furniture! Brandon was a great help, very nice, friendly and personable. Thank you for making our experience easy!

Chip Vance was very helpful and professional 👌

Tiffany was super helpful!

This place is great! Amazing service from the staff! Aaron helped us so much to fine what we needed and showed us all the options that were best for us! Everybody should go to Ashley furniture!

Great Service! Scott and Brandon were most helpful and answered all my questions and were patient! Thanks again!

EXCEPTIONAL SERVICE FROM THE REPRESENTATIVE SHANNON TOLAND AT THE ASHLEY STORE IN WILLIAMSBURG VA

Charlie was great to work with! Really happy with the customer service and purchase.

Jada was so helpful with helping me find a mattress, 10/10 service and will definitely be coming back when I need to do more furniture shopping!

Thank you so much to Shannon for her patience and assistance in helping us decide on what would be best for my family. You took the time and didn't have issues moving furniture around for me to envision. Whenever I need other furniture I'm coming to see you. Thank you so much.

Tiffany did amazing job !!!

Tiffany and Shannon could not have made this experience any easier and enjoyable. They were so patient as I sat in every chair in the store, and so incredibly helpful making sure all my purchases complimented and flowed beautifully.I am so excited to enjoy my new Ashley furniture in my new home!

Outstanding customer service! Chip was incredibly knowledgeable about product options. We came back to purchase on Chips day off and Shannon was extremely friendly and efficient with the order

Jada was great and helped with a quick purchase of a twin sleeper sofa

Thank you Charlie for all the help!

I want to share my experience at Ashley Furniture located in Williamsburg. I arrived and was greeted by the general manager, Chip Vance. I explained my girlfriend and I were looking around for a new bed and wanted to lie on a few to find the best one for us. Chip walked back with us to the bed section and began showing us the different options available. I was impressed by Chip’s professionalism and his knowledge about each of the different models. Most importantly, he did not “push” for a sale and did not attempt to talk me into buying. He provided an information sheet with pricing and other options while we were there. I told Chip I would be in contact with him but wanted to think about my options before making a decision as the beds we were looking at were expensive. The next day, I contacted Chip and asked if we could meet again to discuss sale and purchase options. Just like the day before, he was polite, informative, and helpful. I bought a new bed today which included the sale of a mattress protector and two pillows and I can’t think of a better person to buy from. The experience was second to none and I would recommend anyone to Chip Vance for any of their furniture or mattress needs. Thank you, Chip! -Alex and Bri

JADA was awesome. I was in a rush and she got me out of there quickly. I told her what i was looking for and she brought me right to some choices. No nonsense. No time wasted. Thank you JADA!!!!

Charlie was very kind and was sure to let me make the best decision

Came in to look for a few items for my house, just needed to come in and get some ideas. The sales team was amazing and very personable. I spoke with Shannon the manager on duty and Charlie an amazing sales person. They both helped me get some ideas and were very knowledgeable in the products and services they offered.

I simply cannot believe that I walked around this store for 10-15 minutes and didn’t get so much as a hello from the 4 visible associates present. The lady in black, I’m assuming was a manager, another lady had her head down rocking as if she was in distress and the other two guys were busy on their cell phones. This was about 2:15 on a Friday 5/3 with me and another customer in the store. I’m pretty chill about a lot but I don’t patronize businesses who couldn’t care less about my presence. As I was leaving the guy who had relocated to the sitting stand up front said have a nice day and I simply threw up my hand. Unbelievable!! Customer service was nonexistent for “me” and I wonder why???

Great experience with both Jada and Tiffany! They both took care of me and I am super excited to get my brand new sofa and recliner!

Great experince

Professional & knowledgeable about the products! All staff very friendly

Charley A+++ Custumer Service

Chip was great to work with! He was friendly, knowledgeable and very accommodating when we needed to adjust our order.

Chip Vance in the williamsburg location was great to work with! He took the time to talk us through our space and layout issues and even carried chairs around the store to try and mix and match chair sets! We appreciate his patience and would recommend this location and Chip to anyone!

Chip was incredibly helpful in assisting me in picking out a couch. Excellent customer service. I would absolutely recommend his expertise in any furniture purchase!

Chip was a pleasure! He helped my sister pick out the perfect couch for her new place. Would recommend him and the Ashley furniture store on Watermill Rd to anyone.

Aaron from the Williamsburg store was absolutely awesome and super supportive to find the best couch for us. He showed us many and explained them very well on price etc… He definitely is someone you want to work with when you go!

We had a really great experience with Tiffany in Williamsburg! She was able to help us find what we needed and was patient with all of her questions. We would definitely recommend Tiffany for all your furniture needs!

After shopping all day at different furniture stores for the “perfect sectional” .. We ended the day at Ashley furniture in Williamsburg. Shannon greeted us with professionalism, patience & knowledge. Thank you for making our final decision a smooth transaction! EDIT REVIEW TO ADD: We are extremely dissatisfied with Ashley furniture. We purchased our sectional couch April 29th and not one single person from Ashley Furniture has even tried to contact us regarding the ETA for delivery. (It is now May 28th) Every-time I call the Ashley store I keep getting the run around. Last week I was told it would arrive THIS WEEK (May 26th-May 31st) only to call today and find out it won’t be in until JUNE 21ST. Wish they were as attentive to their customers as they are getting a “positive Google review” upon purchase.

Aaron was very helpful and friendly. He listened to what we wanted and showed us furniture that matched that. The customer service was 💯. He was very easy to talk to, and genuine.

The assistant manager, Aaron Powell, was very helpful. He greeted us at the door when we just planned on looking, and saw us through an unexpected (but much needed) purchasing process. He's an excellent representation of customer service; there ought to be more like him with how genuine he is.

Chip was wonderful - extremely helpful and polite. Quick and efficient service - will definitely return the Williamsburg store. Thank you.

Charlie was easy to work with and we are happy with our purchase

Mr.Chip is great guy he listens to you as a costumer and is very knowledgeable about mattresses.my wife and I are very happy with our service with him. He is a great asset to Ashley furniture, Thanks Mr Chip.

Charlie was very helpful and friendly! TY!

My mother and I had no clue what we she was looking for. Shannon was so helpful we walked out with a matress purchased and no longer feeling overwhelmed with the options.

Charlie was an amazing help today! Very patient with my indecisiveness and help in showing options. Thanks for a great experience.

Scott was extremely helpful and took time with us to make sure we got the best service and deal for what we were looking for. I recommend Scott and this store to anyone.

Scott the salesman was so great to me I highly recommend Ashley furniture in Williamsburg

Good customer service. No pressure shopping.

Charlie was very courteous and knowledgeable. It was a good experience.

We had a good experience here. Tiffany helped us and was very nice and helpful. I would recommend this store for sofa shopping and ask for Tiffany.

Shannon is the best, so patient and knowledgeable! Highly recommend her and this team at Ashley.

Charlie helped us find an amazing table to fit our needs for an extremely reasonable and affordable price. I am definitely coming back for my future furniture needs.

Charlie had great customer service, showed us all of our options and took his time! Great job!

Shannon and Charlie were great!

Shannon was great. Will definitely come back to her. Williamsburg store

Jada helped us order the matching bench to our kitchen table an easy process, very helpful....

Shannon was such a great help. She showed me exactly what I wanted. If you ever go to the Williamsburg Ashley store ask for Shannon.

Scott and Shannon were so kind and accommodating. I entered the store 5 minutes before closing time and they still made me feel welcome. I’m so grateful. They recognized that I had been in earlier. Scott and Shannon tagged teamed to process my transaction quickly and efficiently. I definitely recommend you checking out the Williamsburg location and work with this great team!

Scott was wonderful to work with, very knowledgeable and professional. We found just the right piece of furniture and he explained how the delivery will work. We would not hesitate to work with him again.

Our sales assistant Shannon Toland was wonderful to work with. She was kind, understanding and through in helping us purchase our new sofa.

Chip helped us on both visits!! We stopped in to look one evening and Chip greeted us and went over things with us. He didn't pressure us into buying anything then. He told us the difference in shipping when buying online and instore and that they would price match in store with their online prices. We were extremely pleased with his help and kindness. We returned in hopes Chip would be there so we could purchase with him. Thankfully he was and he remembered us and our daughter. He was extremely kind and got us in and out. We will absolutely be back to purchase in the future and we will definitely ask for Chip!

Chip was great!

I went to the Ashley Williamsburg store on April 1st to purchase a bedroom set and was introduced to Rupesh. He proved to be an excellent sales person. He was patient and knowledgeable about the product he was selling and was friendly and professional in demeanor. I look forward to doing business with him and Ashley Furniture again in the near future.

AB was very helpful and friendly. Excellent service and pleasant shopping experience.

Chip Vance was kind and patient with his customer service. He looked up a few more prices for me and told me about the in store promotions. He let me look freely but returned to check to see if I had any questions. I can't wait to get my new dining room set delivered! Unfortunately all of my items were not delivered on time and I did not get notification from customer care that there would be almost a month delay to May 6 for 2 of my chairs until the partial delivery showed up at my door. I then found out that "somone from another store went into the system and took my chairs that are missing from my purchase. My order was March 30. I attempted to get resolution but logistics was unable to help getting me a delivery time after 2:00 pm. They wanted me to take another day off to set aside another 3 hour window for morning delivery because of their mistake. Now I am just waiting in limbo for the remaining part of my purchase. Fast to make the sale and take my money , but not so fast to get me my stuff!

Rupesh did an excellent job guiding me through the inventory of the nightstand collection. Very polite and knowledgeable on Ashley furniture items.

Rupesh outstanding service.

Rupesh was our customer service representative, he was very helpful and very informative he gave us the opportunity to think and assist us in making a sound and solid decision.

Nice guy. Got the delivery date moved up to meet our needs!! His name - Rupesh

Rupesh was very informative and kept good conversation. Excellent experience

My wife and I are in the process of furnishing our new home and the team here have been extremely helpful. Specifically Jada and Aaron. They greated us immediately, left us alone to look around so we didn't feel pressured, and as soon as we were ready they were ready to help. Can't recommend them enough.

My husband and I just bought our first house and we walked into Ashley Furniture in Williamsburg and was greeted by Jada and floor manager Aaron. They were so friendly and welcoming. They really made looking for a new bed frame a pleasant experience. We laughed, chatted, and learned a lot from both Jada and Aaron. We were thrilled to come back to officially purchase the new bed frame and will be back for more!

Aaron and the entire staff were very patient and helpful. No rushing or pressure to buy. Smooth process!

Charlie was very helpful and informative during our shopping experience today. Thank you!!

Jada was amazing to work with! She helped us with all of our questions and concerns.

Charlie was great with our sale!

People that are here are really nice. Things are really nice andorganize

Shannon was absolutely amazing helping us find a coach today 03/22/24. Very patient and great with kids. Definitely coming back and will recommend to other people to come to this location.

Rupesh was great in helping us pick out a living room set.

We worked with Rupesh and he was great! Gave us a great deal , Very patient with us! Go see him , he’s the best!

Rupesh provided Great service! Good attitude .

Rupesh was super helpful and patient - very pleased with the outcome of my visit at Ashley in Williamsburg. Can’t wait to get my new furniture!

Arron powell Was the professional throughout the visit. Listen to my concerns and addressed them in a timely manner. I did not want to shop it. Ashley anymore, but with people like him, I will shop here again.

Great service. Aaron listened to everything I wanted and helped me find exactly what I was looking for. He answered all my questions and found ways for me to save money. He was also very low pressure, he walked with me but also let me walk around on my own while I made decisions.

Rupiah was very welcoming, prompt and a pleasant salesman to work with! Would definitely recommend this gentleman!

Needed a new couch and have been to several stores. Miss Ruthanne at Ashley was by far the kindest, most patient, and helpful of any employee from 4 different stores. The experience shopping here was very relaxed, not pushy, calm, and positive. Normally I would shop online, but it was so comfortable today I'll definitely be back to shop in person with her again. No refunds for sale/clearance/delivery fee but they let us know and we aggreed.

Rupesh is a wonderful sales men, great personality, of you wa t a fantastic experience go see Rupesh! Thanks for all of your expertise with our new mattress!

Rupesh was most helpful with the sale of our sofa. He was most informative with the extra insurance plan. Thank you!

Rupesh was very helpful and made the experience super easy!

Charlie is a pleasure to work with! Very personable!

Charlie helped me with the experience of buying a couch for the very first time. The guy is solid and couldn’t be happier. If you are looking for anything make sure to ask for Charlie! No pressure at all and down to earth guy. Greeted me as soon as I came inside and told him I was just browsing. After I found what I wanted I specifically asked for him and couldn’t be happier.

Rupesh, very friendly and helpful what I was looking to purchase to help my 105 year old mom.

Great experience! Cody was super helpful and not pushy. He let us do our thing and was there to help when we needed it. Great service and great prices!

Ruthann is very professional and informative. Very pleased with my shopping experience.

Terrence helped me find the exact size couch I needed within minutes of my arrival to the store. He was professional and went above and beyond to get me the best deal possible. Because of his excellent customer service, I’ll be coming back to this store for my next furniture need.

Shannon and Aaron were so helpful . lf you need any furniture see them in Williamsburg, VA.

Had an amazing experience at Ashley Furniture today! There was great customer service from everyone in the store. Specifically, Shannon was such a great help! Overall it felt very personable & I felt like she really catered to my personal needs.

We had a great experience upgrading our couch for our growing family. Terrence was very helpful and personable!

Excellent customer service. Mr. Rupesh

Shannon was great. Very helpful in help us to find the bedroom set. Vey friendly.

Had a great experience today at Ashley Furniture in Williamsburg, VA. Rupesh was the best! No pressure at all. Spent most of the afternoon with me. Purchased a living room and bedroom set. Got a great deal! 😀

Rupesh has been super helpful!

Shannon was beyond amazing and super helpful. She understood my needs and helped me find exactly what I needed. Her kindness and patience was extremely appreciated.

Rupesh was a great help and very professional. Helpful and very nice while dealing with my mother.

Rupesh is outstanding! Lots of great help! Thank you!

Charlie was very nice and professional!

It was awesome. Fast courteous service got us fixed right up with the sectional of our dreams! Financing was quick and easy. I encourage everyone to come check them out. Rupesh was just great and awesome to work with!

I recently purchased a leather power recline sofa at Ashley Furniture in Williamsburg VA. The store manager Chip Vance was a pleasure to deal with and handled all aspects of the transaction in a professional and friendly manner. He honored the lower price match I found without any argument. I highly recommend consulting Chip regarding your next furniture purchase.

Rupesh at Ashley Furniture. Very helpful and patient and accommodating. You are lucky to have such a dedicated employee.

Rupesh was very patient in helping us find just the right living room furniture. Pricing, protection, delivery and options were all explained very thoroughly. We had a pleasant experience.

RuthAnne was amazing. She's so nice and very funny. 🥯🥯🥯

Jada was very helpful fitting me for my perfect mattress!! 100% recommend!!!

Rupesh was wonderful and very helpful! We were able to order a recliner for pick up easily with no hassle at all.

Rupesh was very friendly and patient! We are very happy with our Ashley experience! Thank you Rupesh!

Great experience good job thanks Derick

Derrick was great to deal with and I love my furniture!

From the moment I walked in Shannon Toland introduced herself to us and asked our names. She did not haggle or follow us around. She was very warm and friendly and knew her job very well. She took her time and answered all of my questions. A great asset to your company.

Shannon was exceptional! Would recommend Ashley in Williamsburg to everyone!

Aaron is the greatest. 🙌🏼

Charlie was very patience and provided us with an excellent customer service experience.

Very helpful staff spoke with Rachelle and William about an order. They were great and made the process very smooth.

Chip was very attentive from the moment I walked in. The whole experience was very pleasant and no stress. Thanks a million Sir!!

Ashley’s Furniture I am new to the Williamsburg area & in my visit to the Ashley furniture store. I found exactly what I was looking for but in that process I was assisted by Shannon, one of the store sales representative & Shannon was so very nice & extremely helpful! I was trying to make decisions & she assisted me with no rush at all she was patience & went above in helping me in making my decision. I was so very pleased with Shannon’s help. I recommend Ashley furniture & please ask for Shannon! A.L. Goodman

Rupesh very good service

Shannon was wonderful and very knowledgeable.

Rupesh was extremely helpful and we were able to find a new sofa that we love!

Ruthanne was the sales person and she was awesome. So helpful and easy to deal with. This was the most enjoyable furniture shopping experience I have ever had. Thank you Ruthanne.

Rupesh was very helpful in helping us find our new breakfast nook table and chairs!

Fantastic customer service and very friendly!

Scott was absolutely amazing! The customer services, Attentiveness and space he provided was an excellent combination for our experience. He was able to help us find the right fit for us and got us out quickly! Thank you Scott and Shannon for her doggie pictures! 🥰

Charlie thanks u

Rutheanne, tho brand new at this, did a Great job showing us what we were looking for, friendly. Live the loveseat we picked!!

Chip V was the kindest person to work with, great experience!!

Good deal nice piece helpful salesman Rupesh

My husband and I walked into the store and greeted with the most friendly welcomingly smile. Charlie was so helpful on our search for an ottoman. We live in a rural area of the Northern Neck and have driven to Fredericksburg or Richmond's Ashley Store in the past. Fast forward...we will be driving to Williamsburg to patronize their store. The store is clean, inviting and refreshing helpful friendly employees.

Jada was a great guide assisting us in making a mattress purchase. Kind, personable, and incredibly helpful.

Jada, Derrick, and Ruth Anne were all so amazing and helpful!!

Worked with Rupesh in the Ashley Williamsburg store. He let us know about the sales and was great to work with.

We had a great experience! Charlie Smith was very helpful and made sure the items were available for shipment. We have been very happy with the customer service we received.

Ashley in Williamsburg had a great selection and our salesman Charlie was awesome!

Good selection and good prices. Got a Lindyn sofa, very satisfied with the experience. Recommend checking it out. Ask for Rupesh, nice, professional and knowledgeable!

Charlie at Ashley Furniture was professional and knowledgeable. Very helpful.

Rupesh, very good customer service

Rupesh was so calm and showed me all the options of what I was interested in and even helped me make a final walkthrough of my choices before my final decision. Made my sofa purchase pain and stress free!

Great showroom. Great service and great addition to williamsburg.

Mr. Scott , was wonderful , exceptional service !!!! Thank you !!!!! Happy with my parents mattress

Rupesh was our sales associate and did amazing! He was so helpful and made the process go smoothly

Chip made the shopping experience so quick and easy we were able to get in and out in an hour with what we needed taken care of !

Rupesh was great he remembered us and was very helpful.

Rupesh was wonderful to work with. He showed us excellent deals and helped us find what we needed.

Scott was phenomenal. Helped us all the way through. Way better deal and service than IKEA. Thank you Ashley!

This sale lady was very helpful, sweet and helped us find the right recliner for my sister

Scott was awesome! He gave us ample opportunity to make decisions in our own while we contemplated on a dining table. Instead of hovering like I have had in the past! Really appreciate his customer service and gentle spirit!

Shannon is great!!!

Chip was patient since we visited a few times to make a final decision on our preferred couch. He assisted with our furniture needs well and we landed on the right one for us. Great prices and deals with lots of options to pay. on delivery and to finance. Thanks again!

Rupesh he was awesome give him a five

Rupesh is an excellent sales associate. He is knowledgeable and courteous. He is patient and at no time made me feel rushed. His customer service is excellent!

Rupesh, excellent services. Listened to customer needs and was very helpful

Chip Vance was the perfect. Zero pressure. 100% knowledgable. 100%. Helpful.

Great service and expertise from Rupesh Would definitely buy here again

Rupesh was an awesome sales rep. He was very helpful and knowledgeable.

Rupesh is absolutely amazing. Very friendly and patient. I was able to tell him what I had in mind and he figured out the rest making me very happy about my purchase and he also exceed all my expectations for great customer service. Rupesh wish be my Go-To person at this Ashley location. Thank you for all of your help.

Rupiah helped us well. Got the job done.

Rupesh was on the top of his game. He made me feel comfortable and at easy.

Great customer service, patience and knowledge about the product. Very happy with our selection and pricing! Great job, Charles at Williamsburg, Va!

Chip was amazing to work with !

Excellent service.

A Very positive experience buying a sofa from Ashley furniture. The manager, Chip was very helpful. He did not pressure us into buying and straight forward in answering our questions. He took care of everything, we just sat there until the transaction was completed. Very professional guy to deal with. Martin

Great customer service and knowledge of their products!

Good sales experience with Rupesh the sales associate at Ashley Furniture in Williamsburg, VA. He was knowledgeable about the pieces and even gave my kids two toys to distract them while we completed the sale.

Scott did such an amazing job. He was patient, kind and funny! He was easy going and dealt with all our questions and changing our minds over and over with ease and humor! Coukd not have asked for a better or easier experience.

Always friendly customer service at this store. Rupesh caters to his customers and makes sure you find what you need. He is patient and friendly. Thank you for the awesome service!

Scott was amazing! He let us look around and was there for all of our questions.

Shannon was wonderful in helping my find the perfect bar stools for my home. She was professional, friendly and so kind. Shelly was polite and prompt in ringing up the sale.

Great experience this afternoon at Ashley in Williamsburg. Charlie was very helpful, but not pushy. He showed us the available floor models, answered all our questions, and then gave us our space to discuss. We ended up buying a sleeper sofa, which will be delivered in a few weeks. Thanks Charlie for the positive furniture shopping experience!

Great experience this afternoon at Ashley in Williamsburg. Charlie was very helpful, but not pushy. He showed us the available floor models, answered all our questions, and then gave us our space to discuss. We ended up buying a sleeper sofa, which will be delivered in a few weeks. Thanks Charlie for the positive furniture shopping experience!

Rupesh provided fantastic customer service. He was so patient and helpful.

Jada at the Williamsburg, VA Ashley's furniture store was very helpful and did an awesome job with us.

Excellent rupesh

Charlie is a fantastic salesmen and treated us with respect and decency. He didn’t pressure us into buying our product. I would recommend him if you ever go this location!

Good selection of furniture, friendly staff. Charlie assisted us with our purchase and did an excellent job.

Jada was an excellent and beautiful sale ladies I would be working with her again.Thank you for taking care of me and my daughter.

Jada was amazing she helped us get approved and find what we were looking for fast an efficient

Great service

Scott, was great, professional and friendly and he helped us pick out a piece of furniture. Definitely 5 stars!!!

Thank you, Rupesh! From the moment we stepped into the store, Rupesh was welcoming and helped us find exactly what we wanted. Ty ⭐️

Charlie is a great sales representative! So friendly and will get you the best deal!

Rupesh was the best. Looking forward to working with him on future purchases. He was very helpful and knowledgeable.

Very knowledgeable and very pleasant to deal with!

S Orr and Chris are great they took careful consideration and time with my purchase I made multiple trips and both individuals were phenomenal

Very nice and helpful

Very informative staff! Jada is a very wonderful sales associate.

Shannon was great,took time and made this a smooth process.

Scott was extremely awesome with my issues, Shannon was extremely helpful with my design questions and Aaron was extremely helpful with my change orders and checkout. Top shelf service all around

Great working with Rupesh!

Charlie was easy to work with. No pressure sales guy and gives you the space you need when furniture shopping. Very patient and professional.

Rupesh was a good salesman he was very easy to work with he let me know all the qualities that I need to know and I think he is a good person and I think he will do best he can in future

Charlie was great to work with and we got a great deal on a living room set!

Jada was no pushy and very friendly prices are fair.

Scott was super helpful and knowledgeable regarding the couch that we purchased.

(Translated by Google) I like it a lot. Good service. I give it a 10. (Original) Me gusta mucho. Un buen servicio .le doy un 10.

Rupesh happily greeted us as we entered the store. This was our first time to Ashley furniture and he made it an excellent experience. We will definitely return for his hospitality.

Charlie was very thorough and professional

Rupesh was extremely helpful and polite! We will always request him on any return visits

Everyone is very nice and helpful. This is a good location to shop because it doesn't feel like it is a busy location resulting in the typical furniture buying hectic experience.

Shannon helped up find the sofa for our new home. Very helpful and knowledgeable. Thank you.

Rupesh, was a great salesman!

I stopped in suddenly and had an excellent experience, Marcus helped me and he was knowledgeable and showed me many different options that fit my budget. he was patient with me as I went back and forth about what I wanted, but within an hour of walking in I had a bedroom set I was happy with.

Rupesh was patient and went over the different options for our furniture choices. He was kind and helpful with my mother in law and helped us get the best price possible. I would recommend him to anyone looking for furniture options.

Shannon was fantastic!! She is the only furniture sales person I’ve ever had that did not follow my wife and I around the store asking constant questions. When we did have questions she had the answers and was extremely helpful and friendly!! Will come see her again when we are in the market again!!!

Shannon was very helpful from the beginning to the end! Not pushy at all! Very helpful and addressed all my concerns! I would highly recommend her!

Rupesh was so helpful and patient. Great service and very professional.

Scott is a great salesperson to work with. Very patient and helpful. Very pleased

Rupesh was very kind and was able to help us price match an item we found online for cheaper. The in-person checkout process was a much slower than I could have done online though which is why I gave this 4 stars.

Excellent customer service. Chip is Outstanding!

Charley was most cordial & helpful in assisting us in our selection & purchase of the loveseat reclinerA most pleasant experience!

Came in looking for a dresser, Scott our salesman and was very helpful and made our checking out process very efficient.

Easy

Jada did a wonderful job helping us pick out a couch! She pointed us in the right direction and was patient with us as we looked for what would suit us.

Scott and Shannon we’re wonderful!

Shannon was great to work with! Very easy transaction! Will come back!

The associate misled us on the orientation of a couch prior to applying for financing, then we found out we couldn't get the couch the way we wanted. She also disappeared on us when we were ready to make the purchase, and we found her getting someone else qualified for financing. All I can think is that they want to make sure you're stuck buying from them, only to not offer what they say they have.

It was a pure delight working with Chip. A great salesman who allows you to walk around and not be pressured. Very knowledgeable and friendly!

Salesman Repush, very professional assisted me in my purchase.

Scott was very professional and did a terrific job. Made the buying experience very easy. He was very personable and friendly. We will definitely be back to this store.

Rupesh was very helpful as I was trying to find the best couch for my limited space. He was great every step of the way between giving us time to walk around and find what we liked to helping get the best deal and payment plan. I would highly recommend.

Rupesh did a great job helping us pick out a new couch!

Chip Vance is awesome. His knowledge of sleep stages was very enlightening. He listened to us and based his recommendations on our needs. He is probably the most knowledgeable bedding person we have met. We also dealt with him on recliners and dining chairs. Again, he listened to us and provided great options. I will definitely be a repeat customer of Ashley Furniture Store and Mr. Vance. Highly recommended!

Shannon was amazing! Will recommend this location and Shannon to assist our friends and family. We’ll be back to work with Shannon in the future.

Marcus did he great job assisting me to find a bed room set, he was very patient with making my mind up about which to get.

Jada was a pleasant and courteous sales rep. She was patient and asked good questions to help determine what our interests were and guided us to the appropriate models and styles of TV stands. It took two visits to finally settle on the piece, but she was non-pressure and deftly led they the sales paperwork. A pleasure to work with.

Chip was great and was truly enjoyable to work with.

My wife and I have been searching for a new sectional for weeks. We tried rooms to go, Haynes, etc. my wife had a feeling Ashley would be the store! Upon arriving, Marcus helped us find the perfect sectional, he wasn’t pushy or overbearing. We walked the store solo and he was there for us to answer all questions we had. Don’t be deterred by online back order times, everything in store is 2-3 week delivery time. Very excited for our beautiful, supportive, machine-washable sectional! Thanks Marcus!

Rupesh was a great salesman! We have been looking for living room furniture for about a month now and finally picked something with his help! Great Experience!

Very helpful and honest

Jada helped us out as soon as we walked in. She helped us pick out a great mattress and a beautiful bed. Great experience!

Shannon was incredible in helping us find a bonus room couch.

Shannon was great; measured and took apart couches to find the right one for our bonus room

Staff was helpful and friendly. The end of year sale prices were a great deal. Very happy with our sofa purchase!

Jada was very helpful and efficient in helping us find what we were looking for.

Had a great experience. Our salesperson, Marcus, was extremely helpful and attentive. He listened to us and was able to direct us to exactly what we wanted. We'll be back again.

Rupesh was good thank you

Had a great experience at Ashley. Marcus was super helpful and we found the perfect couch for our home.

Great service, listened to what we were after, found us a great recliner. In and out super quick, and great price on delivery and assembly. Will definitely be back. Very professional.

Scott was great!!!

We found a couch we loved and were told delivery would be in the next 2 days, which we really needed because we only have a mattress until my household goods are delivered in January. We paid over $1.3K and then were told they couldn't deliver until after Christmas. I had to immediately ask for a refund as this no longer meets our customer needs. Very disappointed in this whole experience.

Rupesh was incredibly helpful!

Rupesh was very nice and helpful.

Shannon was amazing! She helped with everything I was looking for. Thank you for making this as easy and quick as possible.

Chip Vance was extremely helpful & patient. He was not overbearing & had a really good attitude.

Scott was extremely helpful today during my sofa search! He was very patient, very knowledgeable of the furniture and extremely informative. He answered all of my questions. Thank you, Scott!

Marcus greeted us as soon as we walked through the door. He was very knowledgeable about current sales and happily shared the information with us. Marcus was also very patient while we shopped throughout the store. He made our furniture buying experience very enjoyable.

Scott was super friendly, helpful and knowledgeable. Ashley Furniture in Williamsburg has always taken really good care of us. If you're on the market for something new around the house stop by Ashley Furniture.

Everything was great and we found exactly what we were looking for.

Chip Vance was more than helpful. He was able to answer all questions and made the experience pleasant. Because of his personality and experience we bought 2 reclining loveseats. We were only going to look and this was our first stop

Jada, Shelly and Aaron were wonderful to work with. They were not pushing or aggressive, I had a great buying experience.

Shannon and Rupesh were extremely helpful and kind. They spent a lot of time showing us different types of furniture. It can be very overwhelming to pick out furniture, but Shannon and Rupesh were very patient, no matter how many times we went back to look at the furniture. I am so grateful to have had them during my search. This process was made so much easier due to Shannon and Rupesh!

Charlie was amazing!!! He was honestly just so friendly and worked with us to get us what we needed! This store is amazing and if I could give them 10 stars, I would!

Charlie was absolutely amazing! He listened to everything we wanted and found us the perfect set for the perfect price! If I could give 10 stars, I would in a heartbeat!

Rupesh was excellent! Shanon was also excellent. Thank you!

Marcus did an amazing job of helping us find our family couch! Was super helpful not pushy just chill and happy to help! Thank you Marcus and Ashley furniture!

Rupesh did a great job. Good sale prices and he took great care of us.

Scott gave my husband and I excellent customer service. He assisted us as soon as we walked in, with a warm welcome. Very professional and friendly. You should be proud to have him on your team. My husband and I will be back to purchase more items in the future. Signed - A Very Happy Customer

Rupesh was helpful and attentive.

We worked with Chip to help furnish my dad’s new retirement apartment in Williamsburg. He was very helpful and a pleasure to work with! Highly recommend.

We had an awesome experience at the Williamsburg, Ashley Home Store. Chip Vance was a tremendous help to us picking out our new furniture. He made the experience enjoyable…he was laid back and went above and beyond to help us find what we needed!

Chip helped us find the exact furniture we were looking for! When we didn’t love the color on the floor he knew exactly what options were available to show help us get precisely what we wanted!

Rupesh was a pleasure to work with. Very helpful

Thoroughly enjoyed shopping at Ashley. No pressure at all; we were greeted promptly, offered assistance when we wanted it and then allowed to roam to our hearts delight. Our salesperson Charlie was professional, friendly and quick to answer our questions. I would recommend to anyone shopping for home furnishingsz

I went in and knew what I wanted and my salesperson Scott didnt try to push anything else on me. He was professional, knowledgeable and extremely courteous. I was in and out in less than 30 minutes. I will definitely return.

Jada was a big help. Having the big screen of products helped narrow down what I was looking for and sale was very smooth. Store is beautiful and clean with a large selection on the floor. Furniture appear high quality and well built.

Scott was great! Got exactly what we came for could not be happier with the experience at this location.

Everyone was willing to help me find the perfect sleeper sofa for the price I wanted. Nobody tried to sell me into something out of my price range and I appreciated being heard and given all my options.

Buyer Beware! All sales are final at this store. Purchased recliner due to a disability, never at any time did the salesman and/or store point out the store had a no return, refund policy. Very small box on contract, where they tell you it’s for delivery. READ the fine print! Chair delivered, within 9 days went back to store to return, as it wasn’t working. Was told no return or refund. I was directed to service department via phone, whereby was told they don’t have a return policy. Girl was not friendly at all. BEWARE!!!!

Scott, Jada, and Aaron all assisted at various times and were very helpful during our in-store shopping experience. Always available but unintrusive, we perused almost every sofa in the new store. They welcomed us back when we came in a second time after having thought our options through overnight. When we narrowed our search down to a few, Jada gave us details to help us make an educated decision. Finally, they matched the online price and gave us a great deal on quality furniture. Thank you, Ashley Furniture Williamsburg team!

Jada was more then helpful and knowledgeable. I definitely recommend seeing her when your at Ashley's!

Great service, very knowledgeable

Rupesh was terrific, was patient, gave us space but always available to answer questions and helped us select our perfect bedroom!

Shannon was great. Very professional and courteous. Thanks Shannon. That's where the honeymoon ended. On Sunday when we were picking up our furniture we were told our additional peice would be delivered to the store on Tuesday, Thursday, or Saturday and someone would call us. Fast forward to Saturday when we hadn't recieved a call, I called the store. RED FLAG #2 The store stated that the shipping/recieveing department hadn't shipped the additional peice to them and I needed to give them a call. Say what? You want me to call your call center for you? RED FLAG #2 I called the call center. They stated "we are not sure why the local store said your additional peice would arrive today (Saturday) bc they don't even get orders on Saturday. RED FLAG #3 Called the store back. They stated they did their part but Shipping/Recieveing has not. After 10 or so calls. I came up with the idea to do a 3 way call between all parties. People kept disconnecting. Made like 5 or so more calls and was finally told by a manager at the store the additional peice would arrive on Thursday.

Jada was so welcoming and patient with us she helped me figure out which couches fit our family best. Shannon made sure we found our ottoman and helped us wrap up the process. They assured our couches would be delivered as soon as possible. Would highly recommend this store! Thanks again

Great service and very helpful.

Shannon And Aaron did wonderful

Rupesh was very helpful and Knowledgeable. He did not pressure us to buy something we did not need or want and helped us with our purchase. He also made and sure our needs were met.

Shannon made this entire experience awesome and save us money .(( Why she hid her face ))

Shannon was an exceptional salesperson. She addressed all of our concerns and provided great customer service.

Simple and easy. Great buying experience. No pressure.

The amount of help we got was fantastic. We are so happy we went here and got what we needed. The service was great, and the staff did their best to help us. thanks again Charlie.

Chip was absolutely wonderful to work with! He made shopping for furniture so easy.

Chip was helpful and wonderful to work with! Thanks for helping us out today 🙂

We worked primarily with Aaron but were initially greeted by Charlie. Both were professional and easy to work with. Aaron did a great job showing us options as we were more about functional pieces than an overall set. Would recommend them and Ashley Furniture based on sales service to anyone.

I had an Amazing Experience! Rupesh and Aaron where extremely helpful and personable!!

My shopping experience was amazing! Aaron was very helpful and comfortable to work with.

It was a pleasure doing buisiness with Charlie. He made the process go smoothly and was very helpful

Chip has been very helpful in guiding me to a few pieces for my living room. I know nothing about decorating but I’m excited to see my apartment took more put together!

Great staff with friendly customer service who really spent time to help me chose my sofa.

Very good experience, made it easy for my purchase and going over options. Highly recommend to Cody and Florita who assisted me.

Scott Mullins did a wonderful job! He was friendly, engaging, and so so helpful! If you are looking for furniture, I highly recommend Ashley's in Williamsburg. Ask for Scott, he'll hook you up!

Shopping for a recliner for my mom. Marcus was very attentive and helpful. Made the process very simple and time efficient. Great shopping experience!

Everyone was very helpful and attentive, but not pushy or overly attentive.

Aaron was super nice. Very helpful and easy to work it.

Florita is amazing! So responsive and very professional. I will work with her anytime I am shopping for furniture

Patient and professional while still being personable. Well done Florita

Aaron Powell is exceptional! He was very happy to help out, so personable and full of information! This Ashley location is a little hidden, but worth the drive. It’s clean, organized and full of options! Happy to be taking home a new dining set!

Very welcoming, friendly, and helpful staff. Florita personally helped my wife and I through our furniture purchase. She was very proactive and efficient which made this process smooth and quick. Thank you!

Florita was excellent! She was very kind and helped us order furniture even with our three year in tow!

Marcus gave me the best service a Lady could ask for. He showed me the best mattress and dresser sets. To go with the Canopy bed I purchased. Please ask for Marcus at your WestBroad Street Ashley Store!

We were assisted by Florita as we purchased a new living room and bedroom set. She was extremely helpful, thorough, and transparent with us. We would absolutely recommend Ashley to anyone!

I highly recommend Florita. She is very knowledgeable of the products, very friendly and no pressure to buy. Before we left she made sure all of our questions were answered. Thank so so much for helping me and my family.

Marcus was very helpful! Answered all of our questions, gave us enough space to look, but was always there if we needed him.

This Ashley furniture store is very clean with a huge inventory. Staff is very courteous and helpful without being pushy. Marcus was a great sales person.

Aaron is so amazing at just about everything. I would definitely go back there again

Aaron was EXCEPTIONAL!!! He listens, and makes it happen for the best experience!

Cody and Scott were great. Some of the best customer service I’ve had! They helped furnish our first floor and hooked us up with a free pillow and pick out our future bed. #ZEROG

We came in to look at Purple mattresses and we were helped by Chip who explained the difference between all of them and was extremely helpful. We left to run a few other errands and talk about what we wanted and came back to decide. We were promptly greeted by Aaron and he already knew what we were looking at with Chip and what we were thinking that we wanted and was very helpful and great to work with! He was very patient will all of my questions and concerns, I didn’t feel pressured to buy anything or the most expensive things we looked at by either Chip or Aaron. They both made us feel at ease and were extremely knowledgeable.

Strong customer service! Charlie was very kind and helpful! I’d HIGHLY recommend Charlie to help with anything in Ashley!

Just stopped by Ashley in Williamsburg and was helped by Charlie. He was so nice. There was no pressure, he greeted us when we first arrived at the store and politely checked on us after we wandered around sitting on all the sectionals. We found a sectional my spouse loved and Charlie took care of the rest, answering all of our questions, and sharing his number if we come up with anymore! Thanks Charlie, you’re a good guy!

Charlie was great. Thank you!

We had a great experience shopping at Ashley Williamsburg. Aaron Powell helped us and he was fantastic in all aspects. He helped move furniture and look online for sets that would match what was in store. I will shop here again for the products and customer service.

Scott and team were great!

Mr. Chip was absolutely lovely to work with and this was my FIRST time ever buying furniture. I will absolutely come back thanks to his EXCELLENT service!!

Charlie was a great help!! Keep up the good work

We just relocated to Virginia and needed furniture. We popped in the Ashley We were greeted by Charlie he was an amazing salesman with low pressure. He completely hooked us up and he made it well worth the trip!

All of the staff at Ashley's were super friendly. Huge shoutout to Charlie who went above and beyond and was super helpful. Thank you all so much. We will be back!

My experience was great with Charlie. He helped me all the way through the process of getting a brand new room set. Loved the helpful input and the patience.

The sales team went above and beyond to find me a furniture set that worked for my space and timeline needs. Outstanding service!

Charlie was very efficient and quite ready to help with all of my needs within my home. Everything was explained A through Z about all that I purchased. And in the future I’ll will be more than happy to return to Ashley’s to purchase anything and everything within my desires. It was definitely a pleasure working with Charlie.

Great service.

Chip was very helpful and friendly

Nice clean store. I only have our salesperson's initials which are JFV at the store in Williamsburg VA. He was very knowledgeable and great to work with. We'll go back and deal with him all the time. Highly recommend!

Chip was great, very helpful and efficient! So excited for our new couch.

Fast service great product for the money. Cody was super polite and very helpfull.

Chip Gaines should not be a mananger. He used m daughters disability against her. Then when asked if he had daughters what would he do if trhey were treated this way he said he would do everything to help them return the couch. I have stage for cancer 4 and was told i have months left. I am writing this because my daughter deserves for the trivett family to keep the word their general manager said. my daughter came up woth a solution yone. They have someone pick up the couch for donation and issue her a refund. This store should be ashaned of themselves. Of i could help my daughter o would. I

Charlie was an absolute delight!! Very helpful, informative on any furniture we asked about and was super funny too😂Go to their Williamsburg store and ask for him and your experience will be excellent. Thanks Charlie!!😊

Charlie was very helpful, knowledgeable, friendly and polite. Thank you Charlie

Cody was super helpful and funny! He got us taken care or quickly and helped explain/clarify differences in prices and their peace of mind program. Thanks!

Chip and this entire store should be ashamed of taking advantage of my daughter who is a disabled veteran. Shame on this store. She has asked to speak to the owners multiple times. The customer service was awful to her.Everyone says they will get with their regional manager and call her back then never returns their calls. The owners should be ashamed.

I visited Ashley’s in Williamsburg, Va.with my best friend who recently moved here from Alabama. Florita was our sales associate and she was very helpful and thorough. She greeted us at the door and was very kind and professional. We were looking for a base for her mattress and she explained she was new and had minimal knowledge of that area. Florita immediately called her manager Aaron, who was fabulous! He was very helpful and not only helped us but gave some very good OJT to Florita. This whole experience was outstanding from start to finish! I highly recommend Ashley’s furniture in Williamsburg and ask for Florita. You will not be disappointed!

Charlie was friendly and accommodating! Great experience!

Got some great help from Johnathan in Williamsburg, two great couches with a nice holiday discount!

Jonathan and Cody did a excellent job on answering all our questions. They gave several discounts and got us financed at a 2 year 0 percent interest offer. We will definitely see them again. We are impressed with the delivery date and free set up options. They deserve a raise or promotion. There customer service was impeccable!!!

Great furniture and people! Sales personnel were very helpful!

Friendly staff. Quick service. Thanks, Aaron!

Easy process. Was very helpful

Aaron was amazing today. Helped me with all my questions. Thanks for everything!!

Jonathan was fantastic and went out of his way to ensure we found the sectional we wanted and got us a great price! Thanks!

Charlie did a superb job at helping me

Aaron was great! Very friendly and personable.

Jonathon was a great help. Made the process easy and was very patient.

Stopped into the Williamsburg store today to get a couch and Charlie was super helpful with picking out just what we wanted.

Charlie was super accommodating, not pushy and allowed us to take our time. The store manager was just as fantastic. I recommend the Williamsburg store and will shop here again, very attentive bunch. We love the couch we picked out.

Chip did a wonderful job. So happy we get our pretty sofa.

Jonathan at the Williamsburg store was amazing! No pressure, just quality service

Great experience!

Charlie made my purchase very easy. Very friendly and customer focused.

We stopped by today and was greeted by Jonathan. He was AMAZING and went above and beyond to make sure we got exactly what we needed. We will definitely be back! 10 stars!!!

Chip and Daron were excellent - friendly and helpful with no pressure.

Alicia was very helpful

Had a wonderful experience with Daron. He was Very kind and answered all our questions and made us feel very comfortable. He was wonderful and full of smiles!

Daron was very very helpful, polite, and professional!! I would highly recommend seeking Daron out when shopping for furniture at Ashley!!

Cody and Florita did a great job today. My experience was awesome, and I greatly appreciate the presentation for the mattress. Great customer service skills!

Charlie was very helpful. Courteous and professional.

Jael was great! Very helpful. Spent time finding me the perfect couch!

Walked in and Chip was there to greet us, he kept us well informed about all of our options and continually checked in on us to make sure we were doing well. He was awesome and walked us through the whole process when we decided on a couch, our experience was A+ and the best part was that we weren't pressured into buying anything! If we need more furniture we are coming back thanks to Chip and great prices!

Kamal was amazing! Great service, beautiful new sofa on its way to a new home!

Came here believing I would go to several other places before we made our decision. Aaron was cool, calm, professional and down to earth… We ended up pulling the trigger on a 3 piece leather couch set. Aaron took care of us 💪🏾.

Katie Luna was amazing and knowledgeable so happy with our choice

Great customer service! Took the time to show us options and we’re super friendly and helpful. Definitely recommend for your furniture needs!

They sold me a couch with a hole in it and Chips resolution was for me to sell it on Facebook. I keep asking to be speak to his supervisor or owners and he has ignored my emails. Email in comments.

We walked in to look for a couch, and Jael KILLED IT!! He was so helpful but didn’t push me to get anything extra. He was so personable and welcoming. It was such a joy to work with him!

Chip in the Williamsburg store was absolutely wonderful!!

Jael assisted us with our new dining room table and bench. What an easy process with him - great customer service and willingness to help us try to find additional pieces for our new home!

I was taken care of quickly and efficiently for my purchase! The staff was super friendly, including Daron, Thomas and Rachelle. All of them really made my experience fun and memorable! I will definitely come back here for future furniture purchases!

Kamal is fantastic on broad st. Always takes good care of his customers and always willing to work with you!!

I just entered Ashley Furniture in Williamsburg,VA and was greeted by Chip Vance! He helped me immediately with what my needs were. He didn’t try to up sell me nor push me to get anything other than what I had intended on purchasing. I have been pleased with the store and sales. Friendly, productive and a very clean store

Aaron did a terrific job and is a great salesman. We got exactly what I wanted! Very pleased and feel like I made a friend as well!

Chip was excellent! He was very knowledgeable and friendly with any questions that we had. He helped us get the best deal possible. Also, The store was very clean and organized, as well as great prices.

Adeeb was a huge help as we looked at furniture. No pressure and helped us find what we needed.

No pushy salespeople-very friendly and efficient-Chip was very helpful.

Very helpful sales staff, found a lovely new sofa which will be delivered soon. Great experience overall.

We had a nice experience with the DJ in Ashley to select our furniture. Thanks

DJ was very helpful and respectful. Great store!

We worked with Chip and knew we were looking for a new couch. We really liked sectionals and he made sure we saw all the options and showed us a similar one to the few we liked and were deciding between. He was nice, easy to talk to and put no pressure on us. He was friendly with our children as they excitedly sat on every single couch in the store. He made sure we understood the labor day deals that already started as some of the signs were confusing. We are so excited to get our new couch that we got a great price on!

Chip was absolutely amazing! He was very patient and helped me all along the way! Pick Chip!

ADEEB he is a really nice man and as well as a a well customer experience in at Ashley.

Adeed..nice

We have been talking about replacing our sofa for a while & just happen to be in the area (we live in Richmond). We stopped in, and Will immediately greeted us with the warmest smile. He was available for our questions if we required assistance. We ended up buying a Sofa / Loveseat combo & I will be honest....he is the only reason we bought the furniture today. His quiet, honest, and helpful demeanor, as he explained the process, was enough for us to purchase today. One piece of the furniture was backordered, and he was certain to let us know that.

Great service from Ali!

Great experience. Incredibly friendly and professional service without being pushy. Chip, in particular, was a pleasure to work with.

Super easy to pick out my furniture. Will and Cody were great and very informative.

Aaron was such a professional and very helpful. He had amazing customer service and it was a pleasure to work with him!

Very helpful!!

Madison made our selection and financing process a breeze! We are so happy with the selection and sale prices. A great shopping experience! Thank you!

Aaron was very helpful in showing us furniture and giving suggestions based on my color palette and sizing needs

Daron was very pleasant and informative. He was patient with us during the process of choosing the right bed.

More concerned about selling us on an insurance policy on top of a very expensive couch than actually looking out for our needs as a customer. Did not provide any help post purchase. I felt like a number who was just moved along.

My husband and I keep coming back to Ashley because we love our new furniture (the Realyn collection), it's so beautiful, and we have now picked up additional pieces. However, we specifically love working with Will Wallace the gentleman who helped us the first time we were there. He's incredibly helpful. Everyone at Ashley has been really good to us, but we really run Will around that store. He is patient and kind and knows what he's doing. He's quick to calculate things and then change them and then change them again. We will be back again especiallyto see Will. Being a bit older it's nice to have someone who takes the time to make you feel welcome and comfortable. Thanks Will, you deserve a raise after dealing with us. Lol. We will see you again soon.

Madison did an excellent job helping my Grandma pick out a couch— her first in nearly 50 years! We would definitely recommend Madison to anyone furniture shopping.

Alisha did a great job would recommend!

Will was amazing in helping us pick our new bed.

Looking for something new. Something to make your life better. Stop by Ashley in Williamsburg and talk to Thomas and AP they will do you RIGHT!!

Cody the manger was very helpful and friendly, the staff in this location is not pushy and will let you browse the store hassle free. Thomas was easy to work with for the sale.

Alex was kind, patient and not overbearing as i went back and forth deciding what I wanted.

Worked with us to get what was wanted. Alex was very patient.

Cody and Thomas were awesome and helped us find the best bedroom set for a great price!

Aaron was amazing, spending over 3 hours helping me choose furniture for a new house. He was patient and helped me with design ideas. Everyone I encountered during my time there was friendly. I couldn't have asked for a better experience.

Cody and Thomas did an excellent job at showing and explaining offers.

The facility was clean and neat. Furniture displayed invitingly. Staff was warm and welcoming. Alex Ross was exceptional. She was informative and and an expert in decorating. Her smile was engaging and her disposition was friendly and professional. Brenda Dixon

Professional, curtios,polite and well groomed. I would use Alex if I came back to the store.

We had a great experience at Ashley furniture in Williamsburg VA. Alexandria(Alex) was our sales associate and she was great! She was knowledgeable and very personable! Thanks Alex you made our shopping experience a great one!

Nice young man, Will, was very helpful with mattress information.

Madison from Ashly store she was a nice 😊 passionate person on helping us it was a great experience

We had never purchased furniture from Ashley Homestore until we met Madison V. at the Williamsburg location. Madison greeted us with a big smile and a high-level of professionalism. She listened to what our goals were for the furniture and led us to best quality, best value and style for our space. We absolutely love our “Man-Cave sectional “cloud” sofa. It is so amazingly comfortable that we end up falling asleep unintentionally. So we are certainly well rested and loving our sofa, and our Ashley shopping experience with Madison V.

Very friendly staff and Chip was great! Took the time to discuss options and answered all our questions. Helped us pick out the perfect piece and very satisfied!

Chip was very helpful and friendly, we had a great experience and found everything we needed and more.

This is not my first time at Ashleys, but this is my first time feeling like I was taken care of. The sales person wen above and beyond to understand and show us the exact couch my wife and I was looking for. Her name is ALICIA and if you go to Ashley's in Williamsburg, VA you need to ask for Alicia!

Wonderful experience with Alex! She was very knowledgeable and personable and helped us in narrowing down our options and making our purchase.

Alex did a great job with helping us. She was very informative and helpful. She even helped us find some items on their website they didn’t have in stock.

Great shopping no experience! Stella was extremely helpful with helping us find our dream bedroom set and figuring out our dimensions and payment plan. She was very knowledgeable and resourceful on what we could do to get what we wanted!

Daron was a great salesman. One on one attention. Showed me all the options for exactly what I needed.

On the search for the perfect sofa! This is the spot! Stella was helping us and we found the one! Prices are reasonable and absolutely stellar experience. Recommend highly!

Madison was AMMMAAAAZZZIIINNNGGG!!! She helped me with my furniture needs for my living room. She also listened to what I needed, gave me a good price, She was honest and has wonderful customer service. I appreciate the time she took to help me and I will definitely be a returning customer.

Friendly, professional, quality service! Stella was FANTASTIC!

Stella did a great job helping us find some key pieces of furniture for our home. Nice products, great service!

Stella is amazing! We love our new purple bed base!

Stella was great taking care of us and the rest of the staff were fun and inviting. We knew what we wanted and walked in and made the deal and didn’t spend an entire afternoon trying to be sold to. Thanks Stella!

Stella was very friendly and professional. Able to assist us with exactly what we needed. Would recommend to others

Had a wonderful experience with Chip and Alesha in purchasing a new bed. Thank you for being knowledgeable about the product and its use.

Madison was super helpful and amazing! Highly recommend her and the selections and deals at Ashley Furniture in Williamsburg!!

Daron was an excellent salesman

Daron is the best!!! Great to work with! Go see him if your looking for new furniture or new bed!!!

Chip Vance helped us at Ashley Furniture. He was very kind and helpful, he made us feel very at home. He definitely got our business and we would shop at Ashley again! THANK YOU, CHIP!

Prices are excellent. Terrence and Shelley went above and beyond their job to make sure I was satisfied

Madison was great

STELLA THE MAGNIFICENT I cannot say enough about the phenomenal decorating Stella Maglie did at my son's apartment. From start to finish, Stella did not miss any details! She helped choose all the furniture, assisted in its placement upon delivery, added the perfect decor and accessories in every room! With her husband's help, accent walls were painted and furniture assembled and hung! Her work was fast and very thorough! Stella showed utmost love and care in transforming this living space tailored to my son. She was a pleasure to work with and I highly recommend her services!

gratefull for the attention of Vince always Willing to help me and find the best choice for me

We came back again to Ashley specifically to see our favorite salesperson William Wallace. Will is phenomenal. His pleasant personality and patience with my elderly parents was much appreciated. He had an answer for all of their questions and was very kind and professional. He quickly handled our paperwork and explained everything (several times) with a smile. I truly hope that the Ashley company appreciates his dedication them and to his customers as well as his knowledge of their inventory and sales events. We "will" be back. Thank you Will. Sorry about the long day, but we appreciate you. You deserve a raise after today. 😊

Madison was so helpful in picking out my furniture for my first apartment. She gave great advice and helped greatly with putting pieces together. I’m so happy with how everything flows together.

Amazing people, very helpful!

Terrance was fantastic. He greeted me when I came in but gave me all the space and time I needed to do laps around the store, taking in all of my options. He never put an ounce of pressure on me and price matched the Ashley website when I showed him the prices. World class sales person that made me confident to come back and know I’m not going to get the heavy pressure. Thank you!

Daron really took care of us and went the extra mile! His art work is also out of this 🌎!

Chip Vance was really helpful and welcoming. He answered my questions and showed me different model of different dresser

Chip was very helpful

Chip and the whole staff were great! Quick, simple process and great selection.

Chip did an amazing job!

Chip was amazing helping me. Gave me all the info and it was easy to get in, get a line of credit, and get out! Thank you.

Madison was an incredible saleswomen. She helped us choose the best option for our home. She even went the extra mile to show us bed sets and help us determine which pillow best suits us and how we should be sleeping correctly and comfortably.

Madison was wonderful, and sweet i Wood give her a 10*if I could

Madison was so helpful and professional and helped me find a nice solid wood storage bed.

Chip was a great help with selecting furniture for our new home while providing unbiased information and leveraging his 30+ years in the industry. His no pressure approach and care take. To understand OUR needs and style was welcoming and appreciated. Great experience.

Great customer service and explained our whole purchase and made sure we were happy with everything before we left

Very professional place. The store manager, Chip, is very friendly and get you right to the stuffs that you like. Calm and professional. He us patient and a very good listener to his customers. Definitely a place to recommend!

Cody is an extremely professional, friendly salesperson. Made our purchasing process a smooth experience.

Cody was very knowledgeable and helpful.

Stella was outstanding and very helpful. My wife's wishes are now within her reach.

Madison was fabulous!

Bought a new mattress and desk with Codys help! He was very friendly and helped explain things to me as a first time purchaser.

Cody was amazing with helping us get a new mattress and desk for my daughter. We will be back in the future for our furniture needs.

Great selection of items, not pushy but attentive sales staff (especially Terance). Good deals.

Cody & Terrence were awesome to work with. They were not high-pressure & have me & my husband time to talk things over. We will recommend & be back.

No pressure! She worked with me to figure out exactly what I wanted and to fit my budget. Very pleasant experience!

Terrance greeted us at the door, making us feel welcome. He immediately let us know that if they need us that he would be available. Cody and Terrance provided excellent customer service, assisting us in finding the perfect pieces that met our expectations. They even put up with my indecisiveness and rowdy children. Great gentlemen to work with!

William was super friendly and helpful! He got us exactly what we were looking for and a great deal!

Terrific service, made it easy

Very good experience with working with the sales agent. Didn’t pressure us at all. It made the difference.

First time coming into the Ashley furniture store in Williamsburg next to Ollies...as soon as we came in we were graced with Madison. I could not ask for a better person to help us. We ended up with a few items thanks to her help. She is polite patient and laughs at my husbands corner jokes lol. Would come back again and again because of her.

Upon walking in, my family and I were warmly welcomed by Terence. I was looking for a new mattress during the Memorial Day sale and was given wonderful assistance from Cody who provided a lot of knowledge on different types and models of mattresses within my budget. After looking at a few stores, I made the easy choice to come back to Ashley because of the great sale prices, professionalism of the team, and quality of the service!

Stella was amazing making sure that we get a good deal and an amazing couch!

Chip was very helpful and remembered us from two weeks ago. My wife and I were very pleased with the selections and customer service

Chip was amazing!

Stella is amazing! She’s such a pleasure to deal with. I will definitely be coming back! Update: So I can back! And Stella has come through once again. She’s absolutely amazing!!! If you’re ever at this store look for her you will not regret it.

Stella was awesome

We had a great experience working with Stella at Ashley Furniture in Williamsburg! Highly recommend going to see her!

Customer service is important to me and Stella Maglie at the Williamsburg Ashley Store was stellar. She was helpful and friendly. Thank you Stella for everything.

Chip was such a great help!

Stella was great!!!

Chip was extremely patient and helpful with our purchase.

Chip, the Store Manager, worked out a fantastic deal for us and helped us every step of the way in designing our new home. Fantastic staff; definitely recommend!

We’ve occupied our house for less than a year. July will be one year. Bought a couple bed room sets (1 for our daughter and 1 for us). Living room and dining room set. Our bed literally broke and we’ve been working with the company since late 2022 to have it fixed. We waited months to have a technician visit to look at the damage. Then months to get the parts. Wrong parts sent. Then right parts sent. Wait months for another technician. Technician rightly refused to fixed the bed with the right parts given how long it’s been broken and who knows what else is compromised? So the company sends their delivery guys to come and exchange parts. But what they sent to exchange you guessed it - is damaged right out of the box. Like what do we have to do to get our money back so we can get something that’s reputable? I will never ever support this company with any business again.

Cody & Daron did an excellent job helping with the purchase of our new sofa & mattress.

Amazing personalized service. Very knowledgeable about the products they carry. Thank you so much Cody for helping me find the perfect pillow!

Chip got us the best deal across all of the stores we have been to, including other Ashley stores. He was very helpful and informative and also made us laugh. Thank you, Chip!

Chip was amazing. Helped us get a great deal! And affordable monthly payments! He was patient and friendly with my wife and I.

Chip was great at helping us in selecting our mattress.

Had a great shopping experience with Madison today! She answered all of my questions and was so helpful! Can’t wait to get my new couches! 🤩

I had a excellent experience at Ashley Furniture in Williamsburg. Stella was great, she wasn’t pushy and she had a great personality.

Spent the early afternoon at Ashley’s in Williamsburg with my hubby and Will the salesperson. My husband and I have sat on a lot of couches in the last two weeks but we finally bought a living room set, new coffee table and end tables AND some lamps today! Will was helpful, patient and very nice while helping us get the things we have been looking for!! 🛋️

Chip Vance was the best!

Stella was great to work with!! Thank you Stella for being so helpful and friendly.

Stella and chip were great!! Such a big help. Will definitely be back to see them for more furniture!

Store was very clean and nice, Chip the manager at the store was so helpful he even helped me find what I was looking for, he didn’t have it in the store but he was prompt and ordered for me, 5 star customer service and their

Very unhappy with this store. We went in a few weeks ago looking for a dining room set. We saw one where I loved the table but was iffy about the chairs and the overall price. The sign said it was a 5 piece set, 4 chairs and the table. There was a bench with it that we loved but were told it was not included and would be an additional charge. Associate said she could look and find us a lower price when I voiced my hesitation. She quoted us a price lower than the sign so we decided to go with it. Got the table delivered today and realized she gave us a lower price because the table only came with 2 chairs instead of 4. Looking back at the invoice it said two chairs so I guess our bad for not verifying, but the purchase I thought I made, as indicated by the sign, was 4 chairs and a table plus the extra cost for the bench. I don't appreciate being manipulated and will make sure I never purchase from here ever again. Also would like to note there were bolts missing as well.

Will was a great help! Best person in the store and definitely will help you find exactly what you need! Ask for Will when you go into the store he will help you!

Madison helped us find a bedroom set that had everything we were looking for. Love the service and would recommend to everyone

We moved to Williamsburg about a month ago and needed to furnish our entire home. Stella made a huge impression on us and has been our sales associate since our first visit. She has gone above and beyond to make sure that we were happy throughout the entire process and she has an eye for detail. I told her what look I was going for and she helped find the perfect bar stools for my kitchen island. She also helped us pick out a living room set recently that we can’t wait to come in. This Ashley location has exceeded our expectations!! Thank you.

Excellent customer service! Chip was helpful, knowledgeable and professional, answering our questions and making the sale effective and also enjoyable. Highly recommend the Williamsburg Ashley Store. Excellent staff and sales representatives!

Cody did a great job.

Stella was absolutely amazing!!!! She was very helpful and most importantly FUN!! We quickly found what were looking for and she did our paperwork quickly and we were on our way! Thank you Stella!

Worked with Stella today in Williamsburg. Very knowledgeable and helpful. Thank you

Pillows on the couch I ordered that were on display didn't come with the couch. They charge extra for the pillows. I have never heard of that. That was disappointing. They charge $20 to $50 for each pillow. However Will was very good at showing us different couches we were interested in. He didn't pressure us.

We are long time Ashley customers and this store in Williamsburg was a very relaxing purchase. Chip helped us tremendously in picking out and purchasing our furniture. We came back over several days and he remained very patient and professional to the end. We will definitely be back. Do yourself a favor and call for Chip... Our experience was A+.

We have an amazing experience at Ashley Williamsburg today. Stelle was an amazing help, she understood what we were looking for and we even had a extra discount.

Stella hooked us up with a great deal on this beautiful couch and loveseat set! She was personable, friendly, and very knowledgeable. Will be coming back for future purchases!

We had an easy experience. Walked around at our own pace and when we were ready Stella checked up on us and we ended up getting a new living room set. She was very helpful throughout the transaction and we appreciated her greeting us and then letting us walk around on our own without the typical salesperson experience.

This review is concerning my Bladen loveseat order. I live in Richmond and previously had a horrible experience with an online order. This time, I decided to call and place an order by phone. I spoke with a pleasant lady that said the store was about 30 minutes from opening but would have some one call me back. Madison contacted me shortly after. My experience with Madison reaffirmed how important working with actual sales people are (online/automation stink). Madison was precise, highly efficient and a pleasure to work with. Amazing sales person and I received my couch 5 days after I ordered it. The online Ashley shop states 3 to 6 weeks. If you're shopping for furniture, save yourself potential stress and headaches and go into or call into the store. Ask for Madison (Williamsburg location), she is phenomenal.

Great store and great staff. Will was very helpful.

We had a wonderful experience today with Chip. He showed us several living room styles and we found the one for us. We appreciate how professional he was. Ask for Chip when shop at Ashley’s Furniture.

Wess is the best! She was very helpful and listened to what we wanted. She wasn’t pushy or overbearing. She was very knowledgeable and explained things very well. Overall, it was a great experience. Thank you!

Stella was very helpful and not pushy at all. She let us shop and just checked in to see if she could help.

Stella was awesome! She made the experience very easy!

Have been looking at a specific set for a while and decided to stop by to get the ball rolling. Was greeted by Chip and he was able to help us get everything located and ordered no problem. Will definitely consider Ashley again for more furniture needs down the road. Thanks!

Chip Vance in the Williamsburg, VA store was very friendly and helpful in assisting us to find a new bedroom suite for our son. The in-store purchase experience was streamlined and he made the process easy. I would highly recommend them for your next furniture purchase!

Stella is the best

Maleea was so helpful with no pressure at all! She worked out with 0% financing for me on a new bed and box springs. Highly recommend!

Stopped by today and was so happy and impressed with Stella! She was very helpful and friendly! What a pleasure working with such a professional saleswoman who wasn’t pushy! Thank you Stella!

My wife and I went to Ashley in Williamsburg and were very pleased to be helped by Stella. Her low pressure and great customer service was much appreciated! Thank you Stella as I'm sure we'll be coming back to shop again if my wife has any say so! ;-)

Stella and Chip were fantastic to work with! We were looking for a new mattress and didn’t know where to start as far as what our options were or what we needed for our sleep styles and preferences. They helped us understand our options, find the best fit, and worked within our budget. Would absolutely recommend to come here for the best service for furniture and home needs!

Very friendly staff here in Williamsburg who were willing to show us a variety of options. Stella Maggie was wonderful to work with and I highly recommend this Ashley Furniture store.

Chip was very helpful!

I just spent a little of my time with Stella this morning buying a new bed room suite. My exact words to her when walking into Ashley were “I’m here, but I have no idea what I’m looking for or where to start”. She took that and went. Instantly got me approved and took me right where I needed to go, found exactly what I wanted without myself even knowing what that was. It has been a very quick and painless experience. Even making it enjoyable for my 9 year old daughter tagging along. Thank you Stella and Ashley furniture for helping me in my new furniture journey, working with you all has been a pleasure.

I bought a sturdy but inexpensive side table that was delivered to the store for pickup. When I brought it home to assemble it the holes to attach the legs were missing on half the table. It was also missing a usb outlet that would go in the table.I called the customer care thinking it would be a simple request to get a new part or a whole new item. The process so far has been that I must wait an undisclosed amount of time for a third party to contact me to come to my home to drill the holes in a 3 hour window . This took over 2 weeks to even get to that part as of today I still have not heard from the third party. I also have no eta yet on if or when I will receive the missing usb. The customer care says they can not return the item because I have it. The store says they can not help me because they do not deal with customer care issues. Update: still no resolution and just spoke to someone with customer care and they never even notated that I needed the usb port. Also their is no one to assist if the customer is unhappy with the resolution process but they can make a note to coach their own team. So completely out of touch with the customer experience, that they have lost this life long customer

Number 1 good time special good have amazing fun here

Wess was very knowledgeable and helpful, she was not pushy and made sure I had the best price. : )