Ashley Store
Open today: 10:00 AM - 08:00 PM
The Ashley Store in Williamsburg has designer, popular, unique, and trendy furniture for every room in your home! From living room furniture, dining room furniture, bedroom furniture, home office furniture, outdoor furniture, and a wide assortment of accessories. We are not just a furniture store, Ashley Store Williamsburg carries America’s Top Name Brand Mattresses from Tempur-pedic, Sealy, Simmons, Beauty-Rest, Purple, and our own Ashley Store Sleep line. Need furniture fast? No problem, we make it a priority to stock a large selection of furniture, mattresses, and accessories available for immediate delivery or even pick up. Come visit America’s largest Furniture and Mattress Store.
Welcome to your Ashley Store, Williamsburg! If you’re ready to begin your furniture shopping and upgrade your home décor in Williamsburg, VA. Come visit Ashley Store! Ashley Store Williamsburg is a brand new to the community. We have an amazing team that are trained as consultants, not just salespeople. Our goal is to ensure we are Inspiring the love of home and enriching the lives of those around us. Our home furnishing consultants are ready to help you find your unique style and create the space of your dreams. At Ashley Store Williamsburg, the sale doesn’t end once the purchase is over. It ends once the furniture is delivered, and our guests are completely satisfied . At Ashley Store Williamsburg, we have popular, unique, and trendy products in all categories, including living room furniture, dining room furniture, bedroom furniture, home office furniture, outdoor furniture, and a wide assortment of accessories. Your Go-To Mattress Store in Williamsburg, VA. Only at Ashley Store Williamsburg will you find a large variety of mattresses in our Ashley Store Sleep Shop. We carry America’s Top Name Brand Mattresses from Tempur-pedic, Sealy, Simmons, Beauty-Rest, Purple, and our own Ashley Store Sleep line. Our Ashley Store Williamsburg sleep experts will ensure to help you find a mattress to fit your specific needs so you can sleep your way. How to Find Us? Ashley Store Williamsburg is easy to find. We’re at 118 Waller Mill Rd Suite C. We are open Mondays - Saturdays from 10 a.m. to 9 p.m. and Sundays 11a.m. to 7 p.m. Please call us at 757-512-6100 to learn more about Ashley Store in Williamsburg, VA, or schedule an appointment with one of our Home Furnishing Consultants.
Brandon was exceptional and so kind and helped us out! We had no issues at all
Brandon is amazing! Walked me through my whole purchase process-I told him my vision and he came through!
Elisa was amazing!
Very nice atmosphere Brandon very professional..
Brandon was very helpful when I was buying my new couch.
This location has a great selection with a wide range of options. The store itself is bright and well organized, the bathrooms are clean, and they have amazing customer service! Kristina helped us find what the perfect couch this weekend (we are picky). When I went in today to make our purchase, she was beyond helpful and was able to find a chair that matched the couch we picked. I highly recommend going here for your furniture needs (ask Kristina to help you)!
Brandon was very helpful guiding us towards our final selection and made the whole process smooth. Good quality and variety available
Sales Associate Dameian James did a great job.
Brandon was great!!
I would just like to say this is my fourth Time buying furniture from Stella Maglie , she is not only a very intelligent and educated woman. She knows how to steer a customer into the correct areas and deliver exactly what she sells. That is a kudos to her…highly recommend!
Brandon the salesman was amazing.
Thankyou Brandon D. for the professional and courteous help with the purchase of our couch. Keep up the good work!
Got taken care of by Brandon, he’s very knowledgeable and straightforward I was able to walk out with good quality pillows and desk that suit my needs the best!!
Brandon was incredibly helpful while we searched for our perfect couch! Would absolutely shop with him again.
Brandon was an all star! Super personable and extremely helpful throughout the process! We're so excited for our new couch!! Thanks Brandon!!!
Came in with no direction on what kind of couch we wanted and Brandon was an amazing help in finding out exactly what we needed. Appreciate y'all and highly recommend Brandon’s incite and professionalism!
Charles was Amazing and appreciated all of his help and support
Friendly people to help you order. They can help you find what you are looking for. I was shopping for a mattress and a dresser.
Stella Maglie treated us with so much respect and grace! Thank you for helping me find my perfect couch!
Very friendly environment. Welcomed at the door by Erika. Helped by Charlie. Great sales team.
Brandon was very helpful and detail oriented. Purchase was a breeze!
Charlie provided excellent customer service
Brandon was very helpful and accommodating with my purchase today and Kristina was also very helpful with my financing and purchasing options.
Brandon was awesome and super helpful. Finding couches was super easy
Brandon and Mhitu were incredibly helpful in assisting us in finding new furniture for our living room. They helped us acquire the exact set that we were admiring in a recent advertisement. Amazing people and amazing service!
Charlie was a great sales representative! Very informative, cheerful and helpful!
Brandon, was an awesome guy!! Helped in every way!! Highly recommend this place!!
BRANDON WAS VERY KNOWLEDGEABLE AND HELPFUL. HE MADE SURE OUR SHOPPING EXPERIENCE WAS SUCCESSFUL.
Brandon did great at getting us out in a timely matter with some high quality furniture!
Had a great experience with Brandon our sales person. Very friendly, helpful and went over and above to help us find the perfect living room coffee table, side tables and a lovely night stand with built in lamp. He is an asset to your company
Excellent customer service.
Brandon provided extremely informative and professional service. He took the time to listen to me as a customer, showing products and providing advice that matched my needs. I am very appreciative and satisfied with the service he provided.
Stella was extremely helpful , we came in the Ashley store looking for a recliner for my husband. When talking to her , she was able to help us with a badly needed bed for my husband with his bad back! We also found the recliner he wanted. Stella was so helpful I will definitely come back to her for future needs!!
Brandon was amazing and very helpful. Made my day!!
Horrible customer service. Waited a month for items to be delivered only to find that furniture was missing. Manager at the store was rude. Seems eveyone keeps passing the buck. Will never purchase from them again.
Bought a sofa table and Brandon was extremely helpful.
Brandon was fantastic,treated like I was family,could not be happier
Back at Ashley grabbing Furniture again. I was helped by Brandon, really helped me find the best price for the right quality. I'm really happy with my purchase and can't wait to see my new furniture in my place.
Charlie was the best! He answered all of our questions. He went above and beyond to see if we could have something shipped sooner. We would definitely recommend this Ashley Furniture store and Charlie.
We had an extremely bad experience that’s still unresolved with this store. My husband and I purchased a bed frame, and within 4 days of having the bed it broke. The beams underneath and the screws were bent and bowed. We were told by the guy who sold us the frame that we had 30 days to return for any reason. We contacted the store the very next morning and was basically told we have to deal with it. We got the run around and they were unsympathetic. I went up to the store after work to explain that the bed basically caved in and it hadn’t even been a week yet. The district manager Bryan who was at the store at the time basically said we got a bad bed and to put in a claim with the warranty company and they’ll just have to keep coming out to repair it. My husband and I explained that we would pay (significantly more) for a better quality bed, but was told we have to just deal with this broken bed. We have been given the runaround talked to numerous people and still have a broken bed. We put a claim to try and have it repaired but have to wait for parts. Meanwhile we have an extremely fragile broken bed and needless to say can’t get a good nights rest on. The customer service with this store was extremely disappointing. I would not recommend buying anything from here in the event you have an issue.
Our salesman Brandon was very professional, friendly and helpful. It was an overall positive experience.
Great customer service! Friendly,helpful and knowledgeable staff.
Ashley Williamsburg store helped us find new furniture to update our space. Brandon was very helpful and patient as I made a few trips into the store before making a final decision. Everyone was friendly and helpful, I’d definitely go back!
Excellent customer service. Quality products at good prices!
Brandon was great! Very helpful and made our furniture shopping a great experience and fun for the kids!
Brandon was excellent and made sure I had a great time and made sure I got the sofa best for me! Definitely will come back in the future!
Brandon was super helpful! He made the process quick, and painless. If you ever visit the Ashley furniture store in Williamsburg ask for him he won't disappoint :)
Brandon was on point and very Knowledgeable and helpful. Great prices . We shopped around . Here at Ashley Williamsburg we where able to get everything we wanted ! Thanks Ashley and Brandon
I have purchased furniture from Ashley on multiple occasions. I continue to be impressed with the customer service, pricing and selection. Brandon was our customer service representative. He was knowledgeable and helpful. I will continue to be a regular customer.
Brandon was my salesperson. He was very attentive to my needs. I’m so indecisive about everything. He showed me different options. He was so helpful to helping me with my purchase. Ask for Brandon. A cool guy. Very professional and super friendly. Thank you Brandon for all your help! Lulu
Thank You! Brandon for a great customer service! Very happy with purchase at a good price!
Brandon was a wonderful help today, friendly and patient! Overall great experience
Charlie was greattttttttt! Answered all of our questions & more🙂
Charlie did an awesome job helping us pick out and buy our couch
Charlie was very amazing he was informative about the things we asked. Thank him so much
Charlie was so great and helpful in our search!! Thank you.
Stella was very helpful in getting us our ideal couches and very patient explaining each piece of warranties etc!
My wife and I just recently moved to Williamsburg and we needed to get some furniture. We went to the Ashley Furniture and found everything we needed with some great assistance from Brandon. Can highly suggest this store and Brandon to anyone that is looking for furniture in Williamsburg!
Amelia was amazing!! Great customer service!!!
Our salesperson was Emilia and she absolutely enthralled me with her sales skills and personal stories. I wasn't planning on buying that day but walked out with a couch, table, and entertainment center thanks to her. Couldn't ask for better help!
Brandon was an excellent help! He made the entire furniture shopping experience wonderful. He answered all our questions and ensured we were satisfied with our selection. Thank you Brandon!
Brandon was so helpful! Great deal on a couch
Emilia was a great help!
Bought a new sofa and loveseat today. Brandon was very helpful and the whole process was quick and easy.
Ms. Stella greeted my friend and me at the door. She allowed us to browse without being pushy. I really enjoyed my shopping experience with Stella. Super friendly and patience. 10/10
What an experience! Stella made finding a new bedroom set a breeze. She was very patient with us. I’ll be back for more furniture and highly recommend her for your furniture needs.
Sales rep was very nice and respectful. She did a very good job of helping us find what we wanted. Thanks for being patient
Brandon was a great guy and didn’t pressure to buy. Scott was informative and Jada helped with all my financial question.
Brandon was a great host and helped me find that great living room chair!! Thanks
Worked with Brandon excellent help, worked hard to help me find what I wanted, was very patient, great communication and personality will definitely buy here again.
great experience...Brandon was terrific very helpful
Brandon is awesome and helped us find the perfect bedroom set! He was patient, kind, and answered all of our questions. I would definitely recommend him if you are looking for any new furniture for your home!
We recommend Charlie Smith and Ashley Furniture. Charlie was knowledgeable and customer focused. Charlie spent time with us to ensure our questions were answered.
Jada is awesome! Super sweet and knowledgeable, went above and beyond for us!! Thanks Jada!!!!!
Went in to look at a bed frame and mattress for my new apartment. Had looked at frames online, but wasn't quite sold on the mattress. Jada kindly guided me in the right direction and showed me the perfect mattress on the first try! I had a great buying experience overall!
Brandon was very helpful and took time to help us buy the perfect couch for our family!!
Customer service was excellent sales person Jada was very pleasant and helpful 😀....
We had a great experience at the Williamsburg Ashley Furniture. We visited several times before deciding on which couch was right for us and each time it was a great experience. Brandon was awesome and helped us greatly in making our decision. Absolutely recommend him and the store!
Amazing customer service. Brandon went beyond and above to make sure I was happy with my purchase.
Charlie was excellent, informative , very helpful and did everything he could to assist.
Long time browser, first time buyer. Our first visit Aaron was great. He was informative and helpful without applying any pressure. When we came back to purchase we worked with Jada. We had a lot of questions about how things worked and wanted to see different pieces together and she was so patient and accommodating. Overall wonderful experience! Just hoping the delivery goes as smooth.
Had to furnish an entire new home we purchased, Scott the RSA was extremely professional with maintaining an approachable, accommodating attitude. Estella was amazing and Arron left us leaving with no unanswered questions. Very pleased!
Jade greeted me as I walked in the front door and her smile made me feel welcome right away. I explained what I was looking for and she took me right to the area of the store for me to view the furniture. As we were walking around, I spotted another set of furniture and decided to go with that. Jade immediately put together a price and I was sold! Financing was a breeze. Jade knows her business and I will definitely recommend her to my friends that are looking for furniture. Thanks!
Very helpful and polite
Great experience working with everyone at the store! We were greeted promptly, had all our questions answered, and didn’t feel any pressure. We returned to buy a sofa and were helped by Stella, the manager, who was thorough in her explanation of the cost and fees so there were no surprises. We will definitely be return customers for our future furniture needs and highly recommend this Ashley location to others!
Great store, very clean. Friendly staff. Stella went above and beyond to help me & my family with purchasing a new bedroom set for my daughter.
Horrible!!! I have had a great experience with Charlie, Shelly and Aaron but today that I went in to get more pieces and fix an issue Stella Maglie was over the shoulder of Shelly correcting her and giving opinions not asked for. It was so stressful I walked out and did not buy anything. Please send this lady back from wherever she came. Not buying anything while she is here.
Charlie was great! Easy in and out no hassle.
Chip Vance was very helpful! He stayed out of our way until we decided we found something that was "sort of" what we were looking for and he used that to search and find us Exactly what I was looking for!!!
David at the Williamsburg location was awesome! He was attentive, professional, knowledgeable, courteous, and a joy to work with. He is a fantastic asset to your team!
Chip was extremely helpful and knowledgeable in the Williamsburg Ashley Homestore. He helped me find exactly what I was looking for and was a pleasure to work with. I will continue to purchase my furniture at this location.
Brandon was super helpful and easy to work with.
I came into the Williamsburg, Va store to look at furniture to actually buy in a South Carolina store. Jada was SO helpful to steer me in a good direction to know how to check that the SC store would have the same products as the Williamsburg store. She knew that she would not get the “commission” on the sale, but still Jada was very helpful and kind. That’s my kind of sales woman!
Chip from the Williamsburg store was amazing at helping us find the best couch for the best deal and was very understanding of the price range we were trying to stay in. 10/10 recommend him, very helpful!
David was super helpful to my mom and aunt! The 3 year hunt for a sofa is finally over. Very glad we came in, will come back to shop here again :-)
Jada was super helpful finding the right couch for us!
Chip Vance at Ashley Store was friendly, knowledgeable, and helpful with the entire furniture purchasing process.
Great costumer care. Thank you Chip!
Great customer service by the manager of the store as well as our sales associate, Jada.
Chip helped us find our perfect couch and was just a pleasure to work with!
DON'T BUY FROM THIS STORE I HAVE BEEN GOING BACK AND FORTH WITH THIS STORE ON MY NEW DRESSER BROKE 2 MONTHS AFTER BROKE AND THEY SENT THE REPAIR PARTS IN APRIL EVERY TIME I CALL ABOUT GETTING THE TECH OUT TO FIX IT THEY SAY SOMEONE WILL CALL YOU IN 24 TO 48 HOURS THEN DAYS WILL GO BY AND NOTHING THEN FINALLY THEY SAY A TECH WILL COME TOMORROW TAKE THE DAY OFF AND NO ONE SHOWS UP NOW THE 3RD TIME TELLING ME THIS AND NOTHING
Charlie was extremely helpful and nice. I appreciated the space he gave us to look around. He answered all the questions I had and made sure we were taken care of. Thank you so much!
Tiffany was extremely helpful and a pleasure to work with.
Chip Vance was great!! We had an awesome experience getting our new furniture at the Ashley showroom in Williamsburg.
Brandon was excellent!
I recently worked with Chip at the Williamsburg location. He was incredibly patient, attentative, but without the pressure that I sometimes fear experiencing at furniture stores. He was able to offer solutions and incredibly knowledgable about the products. Great experience!
Brandon was friendly and patient with us trying out every single mattress and helped us find our perfect new bed combination!
Brandon was very helpful
Great experience here looking for a sofa! Brandon was wonderful - very kind, patient and helpful in looking at options!
Shannon was wonderful. Very sweet person and professional. First time buying from here and she made it special for us and our daughter. Thanks Shannon!
Had a great experience at Ashley furniture! Brandon was a great help, very nice, friendly and personable. Thank you for making our experience easy!
Chip Vance was very helpful and professional 👌
Tiffany was super helpful!
This place is great! Amazing service from the staff! Aaron helped us so much to fine what we needed and showed us all the options that were best for us! Everybody should go to Ashley furniture!
Great Service! Scott and Brandon were most helpful and answered all my questions and were patient! Thanks again!
EXCEPTIONAL SERVICE FROM THE REPRESENTATIVE SHANNON TOLAND AT THE ASHLEY STORE IN WILLIAMSBURG VA
Charlie was great to work with! Really happy with the customer service and purchase.
Jada was so helpful with helping me find a mattress, 10/10 service and will definitely be coming back when I need to do more furniture shopping!
Thank you so much to Shannon for her patience and assistance in helping us decide on what would be best for my family. You took the time and didn't have issues moving furniture around for me to envision. Whenever I need other furniture I'm coming to see you. Thank you so much.
Tiffany did amazing job !!!
Tiffany and Shannon could not have made this experience any easier and enjoyable. They were so patient as I sat in every chair in the store, and so incredibly helpful making sure all my purchases complimented and flowed beautifully.I am so excited to enjoy my new Ashley furniture in my new home!
Outstanding customer service! Chip was incredibly knowledgeable about product options. We came back to purchase on Chips day off and Shannon was extremely friendly and efficient with the order
Jada was great and helped with a quick purchase of a twin sleeper sofa
Thank you Charlie for all the help!
I want to share my experience at Ashley Furniture located in Williamsburg. I arrived and was greeted by the general manager, Chip Vance. I explained my girlfriend and I were looking around for a new bed and wanted to lie on a few to find the best one for us. Chip walked back with us to the bed section and began showing us the different options available. I was impressed by Chip’s professionalism and his knowledge about each of the different models. Most importantly, he did not “push” for a sale and did not attempt to talk me into buying. He provided an information sheet with pricing and other options while we were there. I told Chip I would be in contact with him but wanted to think about my options before making a decision as the beds we were looking at were expensive. The next day, I contacted Chip and asked if we could meet again to discuss sale and purchase options. Just like the day before, he was polite, informative, and helpful. I bought a new bed today which included the sale of a mattress protector and two pillows and I can’t think of a better person to buy from. The experience was second to none and I would recommend anyone to Chip Vance for any of their furniture or mattress needs. Thank you, Chip! -Alex and Bri
JADA was awesome. I was in a rush and she got me out of there quickly. I told her what i was looking for and she brought me right to some choices. No nonsense. No time wasted. Thank you JADA!!!!
Charlie was very kind and was sure to let me make the best decision
Came in to look for a few items for my house, just needed to come in and get some ideas. The sales team was amazing and very personable. I spoke with Shannon the manager on duty and Charlie an amazing sales person. They both helped me get some ideas and were very knowledgeable in the products and services they offered.
I simply cannot believe that I walked around this store for 10-15 minutes and didn’t get so much as a hello from the 4 visible associates present. The lady in black, I’m assuming was a manager, another lady had her head down rocking as if she was in distress and the other two guys were busy on their cell phones. This was about 2:15 on a Friday 5/3 with me and another customer in the store. I’m pretty chill about a lot but I don’t patronize businesses who couldn’t care less about my presence. As I was leaving the guy who had relocated to the sitting stand up front said have a nice day and I simply threw up my hand. Unbelievable!! Customer service was nonexistent for “me” and I wonder why???
Great experience with both Jada and Tiffany! They both took care of me and I am super excited to get my brand new sofa and recliner!
Great experince
Professional & knowledgeable about the products! All staff very friendly
Charley A+++ Custumer Service
Chip was great to work with! He was friendly, knowledgeable and very accommodating when we needed to adjust our order.
Chip Vance in the williamsburg location was great to work with! He took the time to talk us through our space and layout issues and even carried chairs around the store to try and mix and match chair sets! We appreciate his patience and would recommend this location and Chip to anyone!
Chip was incredibly helpful in assisting me in picking out a couch. Excellent customer service. I would absolutely recommend his expertise in any furniture purchase!
Chip was a pleasure! He helped my sister pick out the perfect couch for her new place. Would recommend him and the Ashley furniture store on Watermill Rd to anyone.
Aaron from the Williamsburg store was absolutely awesome and super supportive to find the best couch for us. He showed us many and explained them very well on price etc… He definitely is someone you want to work with when you go!
We had a really great experience with Tiffany in Williamsburg! She was able to help us find what we needed and was patient with all of her questions. We would definitely recommend Tiffany for all your furniture needs!
After shopping all day at different furniture stores for the “perfect sectional” .. We ended the day at Ashley furniture in Williamsburg. Shannon greeted us with professionalism, patience & knowledge. Thank you for making our final decision a smooth transaction! EDIT REVIEW TO ADD: We are extremely dissatisfied with Ashley furniture. We purchased our sectional couch April 29th and not one single person from Ashley Furniture has even tried to contact us regarding the ETA for delivery. (It is now May 28th) Every-time I call the Ashley store I keep getting the run around. Last week I was told it would arrive THIS WEEK (May 26th-May 31st) only to call today and find out it won’t be in until JUNE 21ST. Wish they were as attentive to their customers as they are getting a “positive Google review” upon purchase.
Aaron was very helpful and friendly. He listened to what we wanted and showed us furniture that matched that. The customer service was 💯. He was very easy to talk to, and genuine.
The assistant manager, Aaron Powell, was very helpful. He greeted us at the door when we just planned on looking, and saw us through an unexpected (but much needed) purchasing process. He's an excellent representation of customer service; there ought to be more like him with how genuine he is.
Chip was wonderful - extremely helpful and polite. Quick and efficient service - will definitely return the Williamsburg store. Thank you.
Charlie was easy to work with and we are happy with our purchase
Mr.Chip is great guy he listens to you as a costumer and is very knowledgeable about mattresses.my wife and I are very happy with our service with him. He is a great asset to Ashley furniture, Thanks Mr Chip.
Charlie was very helpful and friendly! TY!
My mother and I had no clue what we she was looking for. Shannon was so helpful we walked out with a matress purchased and no longer feeling overwhelmed with the options.
Charlie was an amazing help today! Very patient with my indecisiveness and help in showing options. Thanks for a great experience.
Scott was extremely helpful and took time with us to make sure we got the best service and deal for what we were looking for. I recommend Scott and this store to anyone.
Scott the salesman was so great to me I highly recommend Ashley furniture in Williamsburg
Good customer service. No pressure shopping.
Charlie was very courteous and knowledgeable. It was a good experience.
We had a good experience here. Tiffany helped us and was very nice and helpful. I would recommend this store for sofa shopping and ask for Tiffany.
Shannon is the best, so patient and knowledgeable! Highly recommend her and this team at Ashley.
Charlie helped us find an amazing table to fit our needs for an extremely reasonable and affordable price. I am definitely coming back for my future furniture needs.
Charlie had great customer service, showed us all of our options and took his time! Great job!
Shannon and Charlie were great!
Shannon was great. Will definitely come back to her. Williamsburg store
Jada helped us order the matching bench to our kitchen table an easy process, very helpful....
Shannon was such a great help. She showed me exactly what I wanted. If you ever go to the Williamsburg Ashley store ask for Shannon.
Scott and Shannon were so kind and accommodating. I entered the store 5 minutes before closing time and they still made me feel welcome. I’m so grateful. They recognized that I had been in earlier. Scott and Shannon tagged teamed to process my transaction quickly and efficiently. I definitely recommend you checking out the Williamsburg location and work with this great team!
Scott was wonderful to work with, very knowledgeable and professional. We found just the right piece of furniture and he explained how the delivery will work. We would not hesitate to work with him again.
Our sales assistant Shannon Toland was wonderful to work with. She was kind, understanding and through in helping us purchase our new sofa.
Chip helped us on both visits!! We stopped in to look one evening and Chip greeted us and went over things with us. He didn't pressure us into buying anything then. He told us the difference in shipping when buying online and instore and that they would price match in store with their online prices. We were extremely pleased with his help and kindness. We returned in hopes Chip would be there so we could purchase with him. Thankfully he was and he remembered us and our daughter. He was extremely kind and got us in and out. We will absolutely be back to purchase in the future and we will definitely ask for Chip!
Chip was great!
I went to the Ashley Williamsburg store on April 1st to purchase a bedroom set and was introduced to Rupesh. He proved to be an excellent sales person. He was patient and knowledgeable about the product he was selling and was friendly and professional in demeanor. I look forward to doing business with him and Ashley Furniture again in the near future.
AB was very helpful and friendly. Excellent service and pleasant shopping experience.
Chip Vance was kind and patient with his customer service. He looked up a few more prices for me and told me about the in store promotions. He let me look freely but returned to check to see if I had any questions. I can't wait to get my new dining room set delivered! Unfortunately all of my items were not delivered on time and I did not get notification from customer care that there would be almost a month delay to May 6 for 2 of my chairs until the partial delivery showed up at my door. I then found out that "somone from another store went into the system and took my chairs that are missing from my purchase. My order was March 30. I attempted to get resolution but logistics was unable to help getting me a delivery time after 2:00 pm. They wanted me to take another day off to set aside another 3 hour window for morning delivery because of their mistake. Now I am just waiting in limbo for the remaining part of my purchase. Fast to make the sale and take my money , but not so fast to get me my stuff!
Rupesh did an excellent job guiding me through the inventory of the nightstand collection. Very polite and knowledgeable on Ashley furniture items.
Rupesh outstanding service.
Rupesh was our customer service representative, he was very helpful and very informative he gave us the opportunity to think and assist us in making a sound and solid decision.
Nice guy. Got the delivery date moved up to meet our needs!! His name - Rupesh
Rupesh was very informative and kept good conversation. Excellent experience
My wife and I are in the process of furnishing our new home and the team here have been extremely helpful. Specifically Jada and Aaron. They greated us immediately, left us alone to look around so we didn't feel pressured, and as soon as we were ready they were ready to help. Can't recommend them enough.
My husband and I just bought our first house and we walked into Ashley Furniture in Williamsburg and was greeted by Jada and floor manager Aaron. They were so friendly and welcoming. They really made looking for a new bed frame a pleasant experience. We laughed, chatted, and learned a lot from both Jada and Aaron. We were thrilled to come back to officially purchase the new bed frame and will be back for more!
Aaron and the entire staff were very patient and helpful. No rushing or pressure to buy. Smooth process!
Charlie was very helpful and informative during our shopping experience today. Thank you!!
Jada was amazing to work with! She helped us with all of our questions and concerns.
Charlie was great with our sale!
People that are here are really nice. Things are really nice andorganize
Shannon was absolutely amazing helping us find a coach today 03/22/24. Very patient and great with kids. Definitely coming back and will recommend to other people to come to this location.
Rupesh was great in helping us pick out a living room set.
We worked with Rupesh and he was great! Gave us a great deal , Very patient with us! Go see him , he’s the best!
Rupesh provided Great service! Good attitude .
Rupesh was super helpful and patient - very pleased with the outcome of my visit at Ashley in Williamsburg. Can’t wait to get my new furniture!
Arron powell Was the professional throughout the visit. Listen to my concerns and addressed them in a timely manner. I did not want to shop it. Ashley anymore, but with people like him, I will shop here again.
Great service. Aaron listened to everything I wanted and helped me find exactly what I was looking for. He answered all my questions and found ways for me to save money. He was also very low pressure, he walked with me but also let me walk around on my own while I made decisions.
Rupiah was very welcoming, prompt and a pleasant salesman to work with! Would definitely recommend this gentleman!
Needed a new couch and have been to several stores. Miss Ruthanne at Ashley was by far the kindest, most patient, and helpful of any employee from 4 different stores. The experience shopping here was very relaxed, not pushy, calm, and positive. Normally I would shop online, but it was so comfortable today I'll definitely be back to shop in person with her again. No refunds for sale/clearance/delivery fee but they let us know and we aggreed.
Rupesh is a wonderful sales men, great personality, of you wa t a fantastic experience go see Rupesh! Thanks for all of your expertise with our new mattress!
Rupesh was most helpful with the sale of our sofa. He was most informative with the extra insurance plan. Thank you!
Rupesh was very helpful and made the experience super easy!
Charlie is a pleasure to work with! Very personable!
Charlie helped me with the experience of buying a couch for the very first time. The guy is solid and couldn’t be happier. If you are looking for anything make sure to ask for Charlie! No pressure at all and down to earth guy. Greeted me as soon as I came inside and told him I was just browsing. After I found what I wanted I specifically asked for him and couldn’t be happier.
Rupesh, very friendly and helpful what I was looking to purchase to help my 105 year old mom.
Great experience! Cody was super helpful and not pushy. He let us do our thing and was there to help when we needed it. Great service and great prices!
Ruthann is very professional and informative. Very pleased with my shopping experience.
Terrence helped me find the exact size couch I needed within minutes of my arrival to the store. He was professional and went above and beyond to get me the best deal possible. Because of his excellent customer service, I’ll be coming back to this store for my next furniture need.
Shannon and Aaron were so helpful . lf you need any furniture see them in Williamsburg, VA.
Had an amazing experience at Ashley Furniture today! There was great customer service from everyone in the store. Specifically, Shannon was such a great help! Overall it felt very personable & I felt like she really catered to my personal needs.
We had a great experience upgrading our couch for our growing family. Terrence was very helpful and personable!
Excellent customer service. Mr. Rupesh
Shannon was great. Very helpful in help us to find the bedroom set. Vey friendly.
Had a great experience today at Ashley Furniture in Williamsburg, VA. Rupesh was the best! No pressure at all. Spent most of the afternoon with me. Purchased a living room and bedroom set. Got a great deal! 😀
Rupesh has been super helpful!
Shannon was beyond amazing and super helpful. She understood my needs and helped me find exactly what I needed. Her kindness and patience was extremely appreciated.
Rupesh was a great help and very professional. Helpful and very nice while dealing with my mother.
Rupesh is outstanding! Lots of great help! Thank you!
Charlie was very nice and professional!
It was awesome. Fast courteous service got us fixed right up with the sectional of our dreams! Financing was quick and easy. I encourage everyone to come check them out. Rupesh was just great and awesome to work with!
I recently purchased a leather power recline sofa at Ashley Furniture in Williamsburg VA. The store manager Chip Vance was a pleasure to deal with and handled all aspects of the transaction in a professional and friendly manner. He honored the lower price match I found without any argument. I highly recommend consulting Chip regarding your next furniture purchase.
Rupesh at Ashley Furniture. Very helpful and patient and accommodating. You are lucky to have such a dedicated employee.
Rupesh was very patient in helping us find just the right living room furniture. Pricing, protection, delivery and options were all explained very thoroughly. We had a pleasant experience.
RuthAnne was amazing. She's so nice and very funny. 🥯🥯🥯
Jada was very helpful fitting me for my perfect mattress!! 100% recommend!!!
Rupesh was wonderful and very helpful! We were able to order a recliner for pick up easily with no hassle at all.
Rupesh was very friendly and patient! We are very happy with our Ashley experience! Thank you Rupesh!
Great experience good job thanks Derick
Derrick was great to deal with and I love my furniture!
From the moment I walked in Shannon Toland introduced herself to us and asked our names. She did not haggle or follow us around. She was very warm and friendly and knew her job very well. She took her time and answered all of my questions. A great asset to your company.
Shannon was exceptional! Would recommend Ashley in Williamsburg to everyone!
Aaron is the greatest. 🙌🏼
Charlie was very patience and provided us with an excellent customer service experience.
Very helpful staff spoke with Rachelle and William about an order. They were great and made the process very smooth.
Chip was very attentive from the moment I walked in. The whole experience was very pleasant and no stress. Thanks a million Sir!!
Ashley’s Furniture I am new to the Williamsburg area & in my visit to the Ashley furniture store. I found exactly what I was looking for but in that process I was assisted by Shannon, one of the store sales representative & Shannon was so very nice & extremely helpful! I was trying to make decisions & she assisted me with no rush at all she was patience & went above in helping me in making my decision. I was so very pleased with Shannon’s help. I recommend Ashley furniture & please ask for Shannon! A.L. Goodman
Rupesh very good service
Shannon was wonderful and very knowledgeable.
Rupesh was extremely helpful and we were able to find a new sofa that we love!
Ruthanne was the sales person and she was awesome. So helpful and easy to deal with. This was the most enjoyable furniture shopping experience I have ever had. Thank you Ruthanne.
Rupesh was very helpful in helping us find our new breakfast nook table and chairs!
Fantastic customer service and very friendly!
Scott was absolutely amazing! The customer services, Attentiveness and space he provided was an excellent combination for our experience. He was able to help us find the right fit for us and got us out quickly! Thank you Scott and Shannon for her doggie pictures! 🥰
Charlie thanks u
Rutheanne, tho brand new at this, did a Great job showing us what we were looking for, friendly. Live the loveseat we picked!!
Chip V was the kindest person to work with, great experience!!
Good deal nice piece helpful salesman Rupesh
My husband and I walked into the store and greeted with the most friendly welcomingly smile. Charlie was so helpful on our search for an ottoman. We live in a rural area of the Northern Neck and have driven to Fredericksburg or Richmond's Ashley Store in the past. Fast forward...we will be driving to Williamsburg to patronize their store. The store is clean, inviting and refreshing helpful friendly employees.
Jada was a great guide assisting us in making a mattress purchase. Kind, personable, and incredibly helpful.
Jada, Derrick, and Ruth Anne were all so amazing and helpful!!
Worked with Rupesh in the Ashley Williamsburg store. He let us know about the sales and was great to work with.
We had a great experience! Charlie Smith was very helpful and made sure the items were available for shipment. We have been very happy with the customer service we received.
Ashley in Williamsburg had a great selection and our salesman Charlie was awesome!
Good selection and good prices. Got a Lindyn sofa, very satisfied with the experience. Recommend checking it out. Ask for Rupesh, nice, professional and knowledgeable!
Charlie at Ashley Furniture was professional and knowledgeable. Very helpful.
Rupesh, very good customer service
Rupesh was so calm and showed me all the options of what I was interested in and even helped me make a final walkthrough of my choices before my final decision. Made my sofa purchase pain and stress free!
Great showroom. Great service and great addition to williamsburg.
Mr. Scott , was wonderful , exceptional service !!!! Thank you !!!!! Happy with my parents mattress
Rupesh was our sales associate and did amazing! He was so helpful and made the process go smoothly
Chip made the shopping experience so quick and easy we were able to get in and out in an hour with what we needed taken care of !
Rupesh was great he remembered us and was very helpful.
Rupesh was wonderful to work with. He showed us excellent deals and helped us find what we needed.
Scott was phenomenal. Helped us all the way through. Way better deal and service than IKEA. Thank you Ashley!
This sale lady was very helpful, sweet and helped us find the right recliner for my sister
Scott was awesome! He gave us ample opportunity to make decisions in our own while we contemplated on a dining table. Instead of hovering like I have had in the past! Really appreciate his customer service and gentle spirit!
Shannon is great!!!
Chip was patient since we visited a few times to make a final decision on our preferred couch. He assisted with our furniture needs well and we landed on the right one for us. Great prices and deals with lots of options to pay. on delivery and to finance. Thanks again!
Rupesh he was awesome give him a five
Rupesh is an excellent sales associate. He is knowledgeable and courteous. He is patient and at no time made me feel rushed. His customer service is excellent!
Rupesh, excellent services. Listened to customer needs and was very helpful
Chip Vance was the perfect. Zero pressure. 100% knowledgable. 100%. Helpful.
Great service and expertise from Rupesh Would definitely buy here again
Rupesh was an awesome sales rep. He was very helpful and knowledgeable.
Rupesh is absolutely amazing. Very friendly and patient. I was able to tell him what I had in mind and he figured out the rest making me very happy about my purchase and he also exceed all my expectations for great customer service. Rupesh wish be my Go-To person at this Ashley location. Thank you for all of your help.
Rupiah helped us well. Got the job done.
Rupesh was on the top of his game. He made me feel comfortable and at easy.
Great customer service, patience and knowledge about the product. Very happy with our selection and pricing! Great job, Charles at Williamsburg, Va!
Chip was amazing to work with !
Excellent service.
A Very positive experience buying a sofa from Ashley furniture. The manager, Chip was very helpful. He did not pressure us into buying and straight forward in answering our questions. He took care of everything, we just sat there until the transaction was completed. Very professional guy to deal with. Martin
Great customer service and knowledge of their products!
Good sales experience with Rupesh the sales associate at Ashley Furniture in Williamsburg, VA. He was knowledgeable about the pieces and even gave my kids two toys to distract them while we completed the sale.
Scott did such an amazing job. He was patient, kind and funny! He was easy going and dealt with all our questions and changing our minds over and over with ease and humor! Coukd not have asked for a better or easier experience.
Always friendly customer service at this store. Rupesh caters to his customers and makes sure you find what you need. He is patient and friendly. Thank you for the awesome service!
Scott was amazing! He let us look around and was there for all of our questions.
Shannon was wonderful in helping my find the perfect bar stools for my home. She was professional, friendly and so kind. Shelly was polite and prompt in ringing up the sale.
Great experience this afternoon at Ashley in Williamsburg. Charlie was very helpful, but not pushy. He showed us the available floor models, answered all our questions, and then gave us our space to discuss. We ended up buying a sleeper sofa, which will be delivered in a few weeks. Thanks Charlie for the positive furniture shopping experience!
Great experience this afternoon at Ashley in Williamsburg. Charlie was very helpful, but not pushy. He showed us the available floor models, answered all our questions, and then gave us our space to discuss. We ended up buying a sleeper sofa, which will be delivered in a few weeks. Thanks Charlie for the positive furniture shopping experience!
Rupesh provided fantastic customer service. He was so patient and helpful.
Jada at the Williamsburg, VA Ashley's furniture store was very helpful and did an awesome job with us.
Excellent rupesh
Charlie is a fantastic salesmen and treated us with respect and decency. He didn’t pressure us into buying our product. I would recommend him if you ever go this location!
Good selection of furniture, friendly staff. Charlie assisted us with our purchase and did an excellent job.
Jada was an excellent and beautiful sale ladies I would be working with her again.Thank you for taking care of me and my daughter.
Jada was amazing she helped us get approved and find what we were looking for fast an efficient
Great service
Scott, was great, professional and friendly and he helped us pick out a piece of furniture. Definitely 5 stars!!!
Thank you, Rupesh! From the moment we stepped into the store, Rupesh was welcoming and helped us find exactly what we wanted. Ty ⭐️
Charlie is a great sales representative! So friendly and will get you the best deal!
Rupesh was the best. Looking forward to working with him on future purchases. He was very helpful and knowledgeable.
Very knowledgeable and very pleasant to deal with!
S Orr and Chris are great they took careful consideration and time with my purchase I made multiple trips and both individuals were phenomenal
Very nice and helpful
Very informative staff! Jada is a very wonderful sales associate.
Shannon was great,took time and made this a smooth process.
Scott was extremely awesome with my issues, Shannon was extremely helpful with my design questions and Aaron was extremely helpful with my change orders and checkout. Top shelf service all around
Great working with Rupesh!
Charlie was easy to work with. No pressure sales guy and gives you the space you need when furniture shopping. Very patient and professional.
Rupesh was a good salesman he was very easy to work with he let me know all the qualities that I need to know and I think he is a good person and I think he will do best he can in future
Charlie was great to work with and we got a great deal on a living room set!
Jada was no pushy and very friendly prices are fair.
Scott was super helpful and knowledgeable regarding the couch that we purchased.
(Translated by Google) I like it a lot. Good service. I give it a 10. (Original) Me gusta mucho. Un buen servicio .le doy un 10.
Rupesh happily greeted us as we entered the store. This was our first time to Ashley furniture and he made it an excellent experience. We will definitely return for his hospitality.
Charlie was very thorough and professional
Rupesh was extremely helpful and polite! We will always request him on any return visits
Everyone is very nice and helpful. This is a good location to shop because it doesn't feel like it is a busy location resulting in the typical furniture buying hectic experience.
Shannon helped up find the sofa for our new home. Very helpful and knowledgeable. Thank you.
Rupesh, was a great salesman!
I stopped in suddenly and had an excellent experience, Marcus helped me and he was knowledgeable and showed me many different options that fit my budget. he was patient with me as I went back and forth about what I wanted, but within an hour of walking in I had a bedroom set I was happy with.
Rupesh was patient and went over the different options for our furniture choices. He was kind and helpful with my mother in law and helped us get the best price possible. I would recommend him to anyone looking for furniture options.
Shannon was fantastic!! She is the only furniture sales person I’ve ever had that did not follow my wife and I around the store asking constant questions. When we did have questions she had the answers and was extremely helpful and friendly!! Will come see her again when we are in the market again!!!
Shannon was very helpful from the beginning to the end! Not pushy at all! Very helpful and addressed all my concerns! I would highly recommend her!
Rupesh was so helpful and patient. Great service and very professional.
Scott is a great salesperson to work with. Very patient and helpful. Very pleased
Rupesh was very kind and was able to help us price match an item we found online for cheaper. The in-person checkout process was a much slower than I could have done online though which is why I gave this 4 stars.
Excellent customer service. Chip is Outstanding!
Charley was most cordial & helpful in assisting us in our selection & purchase of the loveseat reclinerA most pleasant experience!
Came in looking for a dresser, Scott our salesman and was very helpful and made our checking out process very efficient.
Easy
Jada did a wonderful job helping us pick out a couch! She pointed us in the right direction and was patient with us as we looked for what would suit us.
Scott and Shannon we’re wonderful!
Shannon was great to work with! Very easy transaction! Will come back!
The associate misled us on the orientation of a couch prior to applying for financing, then we found out we couldn't get the couch the way we wanted. She also disappeared on us when we were ready to make the purchase, and we found her getting someone else qualified for financing. All I can think is that they want to make sure you're stuck buying from them, only to not offer what they say they have.
It was a pure delight working with Chip. A great salesman who allows you to walk around and not be pressured. Very knowledgeable and friendly!
Salesman Repush, very professional assisted me in my purchase.
Scott was very professional and did a terrific job. Made the buying experience very easy. He was very personable and friendly. We will definitely be back to this store.
Rupesh was very helpful as I was trying to find the best couch for my limited space. He was great every step of the way between giving us time to walk around and find what we liked to helping get the best deal and payment plan. I would highly recommend.
Rupesh did a great job helping us pick out a new couch!
Chip Vance is awesome. His knowledge of sleep stages was very enlightening. He listened to us and based his recommendations on our needs. He is probably the most knowledgeable bedding person we have met. We also dealt with him on recliners and dining chairs. Again, he listened to us and provided great options. I will definitely be a repeat customer of Ashley Furniture Store and Mr. Vance. Highly recommended!
Shannon was amazing! Will recommend this location and Shannon to assist our friends and family. We’ll be back to work with Shannon in the future.
Marcus did he great job assisting me to find a bed room set, he was very patient with making my mind up about which to get.
Jada was a pleasant and courteous sales rep. She was patient and asked good questions to help determine what our interests were and guided us to the appropriate models and styles of TV stands. It took two visits to finally settle on the piece, but she was non-pressure and deftly led they the sales paperwork. A pleasure to work with.
Chip was great and was truly enjoyable to work with.
My wife and I have been searching for a new sectional for weeks. We tried rooms to go, Haynes, etc. my wife had a feeling Ashley would be the store! Upon arriving, Marcus helped us find the perfect sectional, he wasn’t pushy or overbearing. We walked the store solo and he was there for us to answer all questions we had. Don’t be deterred by online back order times, everything in store is 2-3 week delivery time. Very excited for our beautiful, supportive, machine-washable sectional! Thanks Marcus!
Rupesh was a great salesman! We have been looking for living room furniture for about a month now and finally picked something with his help! Great Experience!
Very helpful and honest
Jada helped us out as soon as we walked in. She helped us pick out a great mattress and a beautiful bed. Great experience!
Shannon was incredible in helping us find a bonus room couch.
Shannon was great; measured and took apart couches to find the right one for our bonus room
Staff was helpful and friendly. The end of year sale prices were a great deal. Very happy with our sofa purchase!
Jada was very helpful and efficient in helping us find what we were looking for.
Had a great experience. Our salesperson, Marcus, was extremely helpful and attentive. He listened to us and was able to direct us to exactly what we wanted. We'll be back again.
Rupesh was good thank you
Had a great experience at Ashley. Marcus was super helpful and we found the perfect couch for our home.
Great service, listened to what we were after, found us a great recliner. In and out super quick, and great price on delivery and assembly. Will definitely be back. Very professional.
Scott was great!!!
We found a couch we loved and were told delivery would be in the next 2 days, which we really needed because we only have a mattress until my household goods are delivered in January. We paid over $1.3K and then were told they couldn't deliver until after Christmas. I had to immediately ask for a refund as this no longer meets our customer needs. Very disappointed in this whole experience.
Rupesh was incredibly helpful!
Rupesh was very nice and helpful.
Shannon was amazing! She helped with everything I was looking for. Thank you for making this as easy and quick as possible.
Chip Vance was extremely helpful & patient. He was not overbearing & had a really good attitude.
Scott was extremely helpful today during my sofa search! He was very patient, very knowledgeable of the furniture and extremely informative. He answered all of my questions. Thank you, Scott!
Marcus greeted us as soon as we walked through the door. He was very knowledgeable about current sales and happily shared the information with us. Marcus was also very patient while we shopped throughout the store. He made our furniture buying experience very enjoyable.
Scott was super friendly, helpful and knowledgeable. Ashley Furniture in Williamsburg has always taken really good care of us. If you're on the market for something new around the house stop by Ashley Furniture.
Everything was great and we found exactly what we were looking for.
Chip Vance was more than helpful. He was able to answer all questions and made the experience pleasant. Because of his personality and experience we bought 2 reclining loveseats. We were only going to look and this was our first stop
Jada, Shelly and Aaron were wonderful to work with. They were not pushing or aggressive, I had a great buying experience.
Shannon and Rupesh were extremely helpful and kind. They spent a lot of time showing us different types of furniture. It can be very overwhelming to pick out furniture, but Shannon and Rupesh were very patient, no matter how many times we went back to look at the furniture. I am so grateful to have had them during my search. This process was made so much easier due to Shannon and Rupesh!
Charlie was amazing!!! He was honestly just so friendly and worked with us to get us what we needed! This store is amazing and if I could give them 10 stars, I would!
Charlie was absolutely amazing! He listened to everything we wanted and found us the perfect set for the perfect price! If I could give 10 stars, I would in a heartbeat!
Rupesh was excellent! Shanon was also excellent. Thank you!
Marcus did an amazing job of helping us find our family couch! Was super helpful not pushy just chill and happy to help! Thank you Marcus and Ashley furniture!
Rupesh did a great job. Good sale prices and he took great care of us.
Scott gave my husband and I excellent customer service. He assisted us as soon as we walked in, with a warm welcome. Very professional and friendly. You should be proud to have him on your team. My husband and I will be back to purchase more items in the future. Signed - A Very Happy Customer
Rupesh was helpful and attentive.
We worked with Chip to help furnish my dad’s new retirement apartment in Williamsburg. He was very helpful and a pleasure to work with! Highly recommend.
We had an awesome experience at the Williamsburg, Ashley Home Store. Chip Vance was a tremendous help to us picking out our new furniture. He made the experience enjoyable…he was laid back and went above and beyond to help us find what we needed!
Chip helped us find the exact furniture we were looking for! When we didn’t love the color on the floor he knew exactly what options were available to show help us get precisely what we wanted!
Rupesh was a pleasure to work with. Very helpful
Thoroughly enjoyed shopping at Ashley. No pressure at all; we were greeted promptly, offered assistance when we wanted it and then allowed to roam to our hearts delight. Our salesperson Charlie was professional, friendly and quick to answer our questions. I would recommend to anyone shopping for home furnishingsz
I went in and knew what I wanted and my salesperson Scott didnt try to push anything else on me. He was professional, knowledgeable and extremely courteous. I was in and out in less than 30 minutes. I will definitely return.
Jada was a big help. Having the big screen of products helped narrow down what I was looking for and sale was very smooth. Store is beautiful and clean with a large selection on the floor. Furniture appear high quality and well built.
Scott was great! Got exactly what we came for could not be happier with the experience at this location.
Everyone was willing to help me find the perfect sleeper sofa for the price I wanted. Nobody tried to sell me into something out of my price range and I appreciated being heard and given all my options.
Buyer Beware! All sales are final at this store. Purchased recliner due to a disability, never at any time did the salesman and/or store point out the store had a no return, refund policy. Very small box on contract, where they tell you it’s for delivery. READ the fine print! Chair delivered, within 9 days went back to store to return, as it wasn’t working. Was told no return or refund. I was directed to service department via phone, whereby was told they don’t have a return policy. Girl was not friendly at all. BEWARE!!!!
Scott, Jada, and Aaron all assisted at various times and were very helpful during our in-store shopping experience. Always available but unintrusive, we perused almost every sofa in the new store. They welcomed us back when we came in a second time after having thought our options through overnight. When we narrowed our search down to a few, Jada gave us details to help us make an educated decision. Finally, they matched the online price and gave us a great deal on quality furniture. Thank you, Ashley Furniture Williamsburg team!
Jada was more then helpful and knowledgeable. I definitely recommend seeing her when your at Ashley's!
Great service, very knowledgeable
Rupesh was terrific, was patient, gave us space but always available to answer questions and helped us select our perfect bedroom!
Shannon was great. Very professional and courteous. Thanks Shannon. That's where the honeymoon ended. On Sunday when we were picking up our furniture we were told our additional peice would be delivered to the store on Tuesday, Thursday, or Saturday and someone would call us. Fast forward to Saturday when we hadn't recieved a call, I called the store. RED FLAG #2 The store stated that the shipping/recieveing department hadn't shipped the additional peice to them and I needed to give them a call. Say what? You want me to call your call center for you? RED FLAG #2 I called the call center. They stated "we are not sure why the local store said your additional peice would arrive today (Saturday) bc they don't even get orders on Saturday. RED FLAG #3 Called the store back. They stated they did their part but Shipping/Recieveing has not. After 10 or so calls. I came up with the idea to do a 3 way call between all parties. People kept disconnecting. Made like 5 or so more calls and was finally told by a manager at the store the additional peice would arrive on Thursday.
Jada was so welcoming and patient with us she helped me figure out which couches fit our family best. Shannon made sure we found our ottoman and helped us wrap up the process. They assured our couches would be delivered as soon as possible. Would highly recommend this store! Thanks again
Great service and very helpful.
Shannon And Aaron did wonderful
Rupesh was very helpful and Knowledgeable. He did not pressure us to buy something we did not need or want and helped us with our purchase. He also made and sure our needs were met.
Shannon made this entire experience awesome and save us money .(( Why she hid her face ))
Shannon was an exceptional salesperson. She addressed all of our concerns and provided great customer service.
Simple and easy. Great buying experience. No pressure.
The amount of help we got was fantastic. We are so happy we went here and got what we needed. The service was great, and the staff did their best to help us. thanks again Charlie.
Chip was absolutely wonderful to work with! He made shopping for furniture so easy.
Chip was helpful and wonderful to work with! Thanks for helping us out today 🙂
We worked primarily with Aaron but were initially greeted by Charlie. Both were professional and easy to work with. Aaron did a great job showing us options as we were more about functional pieces than an overall set. Would recommend them and Ashley Furniture based on sales service to anyone.
I had an Amazing Experience! Rupesh and Aaron where extremely helpful and personable!!
My shopping experience was amazing! Aaron was very helpful and comfortable to work with.
It was a pleasure doing buisiness with Charlie. He made the process go smoothly and was very helpful
Chip has been very helpful in guiding me to a few pieces for my living room. I know nothing about decorating but I’m excited to see my apartment took more put together!
Great staff with friendly customer service who really spent time to help me chose my sofa.
Very good experience, made it easy for my purchase and going over options. Highly recommend to Cody and Florita who assisted me.
Scott Mullins did a wonderful job! He was friendly, engaging, and so so helpful! If you are looking for furniture, I highly recommend Ashley's in Williamsburg. Ask for Scott, he'll hook you up!
Shopping for a recliner for my mom. Marcus was very attentive and helpful. Made the process very simple and time efficient. Great shopping experience!
Everyone was very helpful and attentive, but not pushy or overly attentive.
Aaron was super nice. Very helpful and easy to work it.
Florita is amazing! So responsive and very professional. I will work with her anytime I am shopping for furniture
Patient and professional while still being personable. Well done Florita
Aaron Powell is exceptional! He was very happy to help out, so personable and full of information! This Ashley location is a little hidden, but worth the drive. It’s clean, organized and full of options! Happy to be taking home a new dining set!
Very welcoming, friendly, and helpful staff. Florita personally helped my wife and I through our furniture purchase. She was very proactive and efficient which made this process smooth and quick. Thank you!
Florita was excellent! She was very kind and helped us order furniture even with our three year in tow!
Marcus gave me the best service a Lady could ask for. He showed me the best mattress and dresser sets. To go with the Canopy bed I purchased. Please ask for Marcus at your WestBroad Street Ashley Store!
We were assisted by Florita as we purchased a new living room and bedroom set. She was extremely helpful, thorough, and transparent with us. We would absolutely recommend Ashley to anyone!
I highly recommend Florita. She is very knowledgeable of the products, very friendly and no pressure to buy. Before we left she made sure all of our questions were answered. Thank so so much for helping me and my family.
Marcus was very helpful! Answered all of our questions, gave us enough space to look, but was always there if we needed him.
This Ashley furniture store is very clean with a huge inventory. Staff is very courteous and helpful without being pushy. Marcus was a great sales person.
Aaron is so amazing at just about everything. I would definitely go back there again
Aaron was EXCEPTIONAL!!! He listens, and makes it happen for the best experience!
Cody and Scott were great. Some of the best customer service I’ve had! They helped furnish our first floor and hooked us up with a free pillow and pick out our future bed. #ZEROG
We came in to look at Purple mattresses and we were helped by Chip who explained the difference between all of them and was extremely helpful. We left to run a few other errands and talk about what we wanted and came back to decide. We were promptly greeted by Aaron and he already knew what we were looking at with Chip and what we were thinking that we wanted and was very helpful and great to work with! He was very patient will all of my questions and concerns, I didn’t feel pressured to buy anything or the most expensive things we looked at by either Chip or Aaron. They both made us feel at ease and were extremely knowledgeable.
Strong customer service! Charlie was very kind and helpful! I’d HIGHLY recommend Charlie to help with anything in Ashley!
Just stopped by Ashley in Williamsburg and was helped by Charlie. He was so nice. There was no pressure, he greeted us when we first arrived at the store and politely checked on us after we wandered around sitting on all the sectionals. We found a sectional my spouse loved and Charlie took care of the rest, answering all of our questions, and sharing his number if we come up with anymore! Thanks Charlie, you’re a good guy!
Charlie was great. Thank you!
We had a great experience shopping at Ashley Williamsburg. Aaron Powell helped us and he was fantastic in all aspects. He helped move furniture and look online for sets that would match what was in store. I will shop here again for the products and customer service.
Scott and team were great!
Mr. Chip was absolutely lovely to work with and this was my FIRST time ever buying furniture. I will absolutely come back thanks to his EXCELLENT service!!
Charlie was a great help!! Keep up the good work
We just relocated to Virginia and needed furniture. We popped in the Ashley We were greeted by Charlie he was an amazing salesman with low pressure. He completely hooked us up and he made it well worth the trip!
All of the staff at Ashley's were super friendly. Huge shoutout to Charlie who went above and beyond and was super helpful. Thank you all so much. We will be back!
My experience was great with Charlie. He helped me all the way through the process of getting a brand new room set. Loved the helpful input and the patience.
The sales team went above and beyond to find me a furniture set that worked for my space and timeline needs. Outstanding service!
Charlie was very efficient and quite ready to help with all of my needs within my home. Everything was explained A through Z about all that I purchased. And in the future I’ll will be more than happy to return to Ashley’s to purchase anything and everything within my desires. It was definitely a pleasure working with Charlie.
Great service.
Chip was very helpful and friendly
Nice clean store. I only have our salesperson's initials which are JFV at the store in Williamsburg VA. He was very knowledgeable and great to work with. We'll go back and deal with him all the time. Highly recommend!
Chip was great, very helpful and efficient! So excited for our new couch.
Fast service great product for the money. Cody was super polite and very helpfull.
Chip Gaines should not be a mananger. He used m daughters disability against her. Then when asked if he had daughters what would he do if trhey were treated this way he said he would do everything to help them return the couch. I have stage for cancer 4 and was told i have months left. I am writing this because my daughter deserves for the trivett family to keep the word their general manager said. my daughter came up woth a solution yone. They have someone pick up the couch for donation and issue her a refund. This store should be ashaned of themselves. Of i could help my daughter o would. I
Charlie was an absolute delight!! Very helpful, informative on any furniture we asked about and was super funny too😂Go to their Williamsburg store and ask for him and your experience will be excellent. Thanks Charlie!!😊
Charlie was very helpful, knowledgeable, friendly and polite. Thank you Charlie
Cody was super helpful and funny! He got us taken care or quickly and helped explain/clarify differences in prices and their peace of mind program. Thanks!
Chip and this entire store should be ashamed of taking advantage of my daughter who is a disabled veteran. Shame on this store. She has asked to speak to the owners multiple times. The customer service was awful to her.Everyone says they will get with their regional manager and call her back then never returns their calls. The owners should be ashamed.
I visited Ashley’s in Williamsburg, Va.with my best friend who recently moved here from Alabama. Florita was our sales associate and she was very helpful and thorough. She greeted us at the door and was very kind and professional. We were looking for a base for her mattress and she explained she was new and had minimal knowledge of that area. Florita immediately called her manager Aaron, who was fabulous! He was very helpful and not only helped us but gave some very good OJT to Florita. This whole experience was outstanding from start to finish! I highly recommend Ashley’s furniture in Williamsburg and ask for Florita. You will not be disappointed!
Charlie was friendly and accommodating! Great experience!
Got some great help from Johnathan in Williamsburg, two great couches with a nice holiday discount!
Jonathan and Cody did a excellent job on answering all our questions. They gave several discounts and got us financed at a 2 year 0 percent interest offer. We will definitely see them again. We are impressed with the delivery date and free set up options. They deserve a raise or promotion. There customer service was impeccable!!!
Great furniture and people! Sales personnel were very helpful!
Friendly staff. Quick service. Thanks, Aaron!
Easy process. Was very helpful
Aaron was amazing today. Helped me with all my questions. Thanks for everything!!
Jonathan was fantastic and went out of his way to ensure we found the sectional we wanted and got us a great price! Thanks!
Charlie did a superb job at helping me
Aaron was great! Very friendly and personable.
Jonathon was a great help. Made the process easy and was very patient.
Stopped into the Williamsburg store today to get a couch and Charlie was super helpful with picking out just what we wanted.
Charlie was super accommodating, not pushy and allowed us to take our time. The store manager was just as fantastic. I recommend the Williamsburg store and will shop here again, very attentive bunch. We love the couch we picked out.
Chip did a wonderful job. So happy we get our pretty sofa.
Jonathan at the Williamsburg store was amazing! No pressure, just quality service
Great experience!
Charlie made my purchase very easy. Very friendly and customer focused.
We stopped by today and was greeted by Jonathan. He was AMAZING and went above and beyond to make sure we got exactly what we needed. We will definitely be back! 10 stars!!!
Chip and Daron were excellent - friendly and helpful with no pressure.
Alicia was very helpful
Had a wonderful experience with Daron. He was Very kind and answered all our questions and made us feel very comfortable. He was wonderful and full of smiles!
Daron was very very helpful, polite, and professional!! I would highly recommend seeking Daron out when shopping for furniture at Ashley!!
Cody and Florita did a great job today. My experience was awesome, and I greatly appreciate the presentation for the mattress. Great customer service skills!
Charlie was very helpful. Courteous and professional.
Jael was great! Very helpful. Spent time finding me the perfect couch!
Walked in and Chip was there to greet us, he kept us well informed about all of our options and continually checked in on us to make sure we were doing well. He was awesome and walked us through the whole process when we decided on a couch, our experience was A+ and the best part was that we weren't pressured into buying anything! If we need more furniture we are coming back thanks to Chip and great prices!
Kamal was amazing! Great service, beautiful new sofa on its way to a new home!
Came here believing I would go to several other places before we made our decision. Aaron was cool, calm, professional and down to earth… We ended up pulling the trigger on a 3 piece leather couch set. Aaron took care of us 💪🏾.
Katie Luna was amazing and knowledgeable so happy with our choice
Great customer service! Took the time to show us options and we’re super friendly and helpful. Definitely recommend for your furniture needs!
They sold me a couch with a hole in it and Chips resolution was for me to sell it on Facebook. I keep asking to be speak to his supervisor or owners and he has ignored my emails. Email in comments.
We walked in to look for a couch, and Jael KILLED IT!! He was so helpful but didn’t push me to get anything extra. He was so personable and welcoming. It was such a joy to work with him!
Chip in the Williamsburg store was absolutely wonderful!!
Jael assisted us with our new dining room table and bench. What an easy process with him - great customer service and willingness to help us try to find additional pieces for our new home!
I was taken care of quickly and efficiently for my purchase! The staff was super friendly, including Daron, Thomas and Rachelle. All of them really made my experience fun and memorable! I will definitely come back here for future furniture purchases!
Kamal is fantastic on broad st. Always takes good care of his customers and always willing to work with you!!
I just entered Ashley Furniture in Williamsburg,VA and was greeted by Chip Vance! He helped me immediately with what my needs were. He didn’t try to up sell me nor push me to get anything other than what I had intended on purchasing. I have been pleased with the store and sales. Friendly, productive and a very clean store
Aaron did a terrific job and is a great salesman. We got exactly what I wanted! Very pleased and feel like I made a friend as well!
Chip was excellent! He was very knowledgeable and friendly with any questions that we had. He helped us get the best deal possible. Also, The store was very clean and organized, as well as great prices.
Adeeb was a huge help as we looked at furniture. No pressure and helped us find what we needed.
No pushy salespeople-very friendly and efficient-Chip was very helpful.
Very helpful sales staff, found a lovely new sofa which will be delivered soon. Great experience overall.
We had a nice experience with the DJ in Ashley to select our furniture. Thanks
DJ was very helpful and respectful. Great store!
We worked with Chip and knew we were looking for a new couch. We really liked sectionals and he made sure we saw all the options and showed us a similar one to the few we liked and were deciding between. He was nice, easy to talk to and put no pressure on us. He was friendly with our children as they excitedly sat on every single couch in the store. He made sure we understood the labor day deals that already started as some of the signs were confusing. We are so excited to get our new couch that we got a great price on!
Chip was absolutely amazing! He was very patient and helped me all along the way! Pick Chip!
ADEEB he is a really nice man and as well as a a well customer experience in at Ashley.
Adeed..nice
We have been talking about replacing our sofa for a while & just happen to be in the area (we live in Richmond). We stopped in, and Will immediately greeted us with the warmest smile. He was available for our questions if we required assistance. We ended up buying a Sofa / Loveseat combo & I will be honest....he is the only reason we bought the furniture today. His quiet, honest, and helpful demeanor, as he explained the process, was enough for us to purchase today. One piece of the furniture was backordered, and he was certain to let us know that.
Great service from Ali!
Great experience. Incredibly friendly and professional service without being pushy. Chip, in particular, was a pleasure to work with.
Super easy to pick out my furniture. Will and Cody were great and very informative.
Aaron was such a professional and very helpful. He had amazing customer service and it was a pleasure to work with him!
Very helpful!!
Madison made our selection and financing process a breeze! We are so happy with the selection and sale prices. A great shopping experience! Thank you!
Aaron was very helpful in showing us furniture and giving suggestions based on my color palette and sizing needs
Daron was very pleasant and informative. He was patient with us during the process of choosing the right bed.
More concerned about selling us on an insurance policy on top of a very expensive couch than actually looking out for our needs as a customer. Did not provide any help post purchase. I felt like a number who was just moved along.
My husband and I keep coming back to Ashley because we love our new furniture (the Realyn collection), it's so beautiful, and we have now picked up additional pieces. However, we specifically love working with Will Wallace the gentleman who helped us the first time we were there. He's incredibly helpful. Everyone at Ashley has been really good to us, but we really run Will around that store. He is patient and kind and knows what he's doing. He's quick to calculate things and then change them and then change them again. We will be back again especiallyto see Will. Being a bit older it's nice to have someone who takes the time to make you feel welcome and comfortable. Thanks Will, you deserve a raise after dealing with us. Lol. We will see you again soon.
Madison did an excellent job helping my Grandma pick out a couch— her first in nearly 50 years! We would definitely recommend Madison to anyone furniture shopping.
Alisha did a great job would recommend!
Will was amazing in helping us pick our new bed.
Looking for something new. Something to make your life better. Stop by Ashley in Williamsburg and talk to Thomas and AP they will do you RIGHT!!
Cody the manger was very helpful and friendly, the staff in this location is not pushy and will let you browse the store hassle free. Thomas was easy to work with for the sale.
Alex was kind, patient and not overbearing as i went back and forth deciding what I wanted.
Worked with us to get what was wanted. Alex was very patient.
Cody and Thomas were awesome and helped us find the best bedroom set for a great price!
Aaron was amazing, spending over 3 hours helping me choose furniture for a new house. He was patient and helped me with design ideas. Everyone I encountered during my time there was friendly. I couldn't have asked for a better experience.
Cody and Thomas did an excellent job at showing and explaining offers.
The facility was clean and neat. Furniture displayed invitingly. Staff was warm and welcoming. Alex Ross was exceptional. She was informative and and an expert in decorating. Her smile was engaging and her disposition was friendly and professional. Brenda Dixon
Professional, curtios,polite and well groomed. I would use Alex if I came back to the store.
We had a great experience at Ashley furniture in Williamsburg VA. Alexandria(Alex) was our sales associate and she was great! She was knowledgeable and very personable! Thanks Alex you made our shopping experience a great one!
Nice young man, Will, was very helpful with mattress information.
Madison from Ashly store she was a nice 😊 passionate person on helping us it was a great experience
We had never purchased furniture from Ashley Homestore until we met Madison V. at the Williamsburg location. Madison greeted us with a big smile and a high-level of professionalism. She listened to what our goals were for the furniture and led us to best quality, best value and style for our space. We absolutely love our “Man-Cave sectional “cloud” sofa. It is so amazingly comfortable that we end up falling asleep unintentionally. So we are certainly well rested and loving our sofa, and our Ashley shopping experience with Madison V.
Very friendly staff and Chip was great! Took the time to discuss options and answered all our questions. Helped us pick out the perfect piece and very satisfied!
Chip was very helpful and friendly, we had a great experience and found everything we needed and more.
This is not my first time at Ashleys, but this is my first time feeling like I was taken care of. The sales person wen above and beyond to understand and show us the exact couch my wife and I was looking for. Her name is ALICIA and if you go to Ashley's in Williamsburg, VA you need to ask for Alicia!
Wonderful experience with Alex! She was very knowledgeable and personable and helped us in narrowing down our options and making our purchase.
Alex did a great job with helping us. She was very informative and helpful. She even helped us find some items on their website they didn’t have in stock.
Great shopping no experience! Stella was extremely helpful with helping us find our dream bedroom set and figuring out our dimensions and payment plan. She was very knowledgeable and resourceful on what we could do to get what we wanted!
Daron was a great salesman. One on one attention. Showed me all the options for exactly what I needed.
On the search for the perfect sofa! This is the spot! Stella was helping us and we found the one! Prices are reasonable and absolutely stellar experience. Recommend highly!
Madison was AMMMAAAAZZZIIINNNGGG!!! She helped me with my furniture needs for my living room. She also listened to what I needed, gave me a good price, She was honest and has wonderful customer service. I appreciate the time she took to help me and I will definitely be a returning customer.
Friendly, professional, quality service! Stella was FANTASTIC!
Stella did a great job helping us find some key pieces of furniture for our home. Nice products, great service!
Stella is amazing! We love our new purple bed base!
Stella was great taking care of us and the rest of the staff were fun and inviting. We knew what we wanted and walked in and made the deal and didn’t spend an entire afternoon trying to be sold to. Thanks Stella!
Stella was very friendly and professional. Able to assist us with exactly what we needed. Would recommend to others
Had a wonderful experience with Chip and Alesha in purchasing a new bed. Thank you for being knowledgeable about the product and its use.
Madison was super helpful and amazing! Highly recommend her and the selections and deals at Ashley Furniture in Williamsburg!!
Daron was an excellent salesman
Daron is the best!!! Great to work with! Go see him if your looking for new furniture or new bed!!!
Chip Vance helped us at Ashley Furniture. He was very kind and helpful, he made us feel very at home. He definitely got our business and we would shop at Ashley again! THANK YOU, CHIP!
Prices are excellent. Terrence and Shelley went above and beyond their job to make sure I was satisfied
Madison was great
STELLA THE MAGNIFICENT I cannot say enough about the phenomenal decorating Stella Maglie did at my son's apartment. From start to finish, Stella did not miss any details! She helped choose all the furniture, assisted in its placement upon delivery, added the perfect decor and accessories in every room! With her husband's help, accent walls were painted and furniture assembled and hung! Her work was fast and very thorough! Stella showed utmost love and care in transforming this living space tailored to my son. She was a pleasure to work with and I highly recommend her services!
gratefull for the attention of Vince always Willing to help me and find the best choice for me
We came back again to Ashley specifically to see our favorite salesperson William Wallace. Will is phenomenal. His pleasant personality and patience with my elderly parents was much appreciated. He had an answer for all of their questions and was very kind and professional. He quickly handled our paperwork and explained everything (several times) with a smile. I truly hope that the Ashley company appreciates his dedication them and to his customers as well as his knowledge of their inventory and sales events. We "will" be back. Thank you Will. Sorry about the long day, but we appreciate you. You deserve a raise after today. 😊
Madison was so helpful in picking out my furniture for my first apartment. She gave great advice and helped greatly with putting pieces together. I’m so happy with how everything flows together.
Amazing people, very helpful!
Terrance was fantastic. He greeted me when I came in but gave me all the space and time I needed to do laps around the store, taking in all of my options. He never put an ounce of pressure on me and price matched the Ashley website when I showed him the prices. World class sales person that made me confident to come back and know I’m not going to get the heavy pressure. Thank you!
Daron really took care of us and went the extra mile! His art work is also out of this 🌎!
Chip Vance was really helpful and welcoming. He answered my questions and showed me different model of different dresser
Chip was very helpful
Chip and the whole staff were great! Quick, simple process and great selection.
Chip did an amazing job!
Chip was amazing helping me. Gave me all the info and it was easy to get in, get a line of credit, and get out! Thank you.
Madison was an incredible saleswomen. She helped us choose the best option for our home. She even went the extra mile to show us bed sets and help us determine which pillow best suits us and how we should be sleeping correctly and comfortably.
Madison was wonderful, and sweet i Wood give her a 10*if I could
Madison was so helpful and professional and helped me find a nice solid wood storage bed.
Chip was a great help with selecting furniture for our new home while providing unbiased information and leveraging his 30+ years in the industry. His no pressure approach and care take. To understand OUR needs and style was welcoming and appreciated. Great experience.
Great customer service and explained our whole purchase and made sure we were happy with everything before we left
Very professional place. The store manager, Chip, is very friendly and get you right to the stuffs that you like. Calm and professional. He us patient and a very good listener to his customers. Definitely a place to recommend!
Cody is an extremely professional, friendly salesperson. Made our purchasing process a smooth experience.
Cody was very knowledgeable and helpful.
Stella was outstanding and very helpful. My wife's wishes are now within her reach.
Madison was fabulous!
Bought a new mattress and desk with Codys help! He was very friendly and helped explain things to me as a first time purchaser.
Cody was amazing with helping us get a new mattress and desk for my daughter. We will be back in the future for our furniture needs.
Great selection of items, not pushy but attentive sales staff (especially Terance). Good deals.
Cody & Terrence were awesome to work with. They were not high-pressure & have me & my husband time to talk things over. We will recommend & be back.
No pressure! She worked with me to figure out exactly what I wanted and to fit my budget. Very pleasant experience!
Terrance greeted us at the door, making us feel welcome. He immediately let us know that if they need us that he would be available. Cody and Terrance provided excellent customer service, assisting us in finding the perfect pieces that met our expectations. They even put up with my indecisiveness and rowdy children. Great gentlemen to work with!
William was super friendly and helpful! He got us exactly what we were looking for and a great deal!
Terrific service, made it easy
Very good experience with working with the sales agent. Didn’t pressure us at all. It made the difference.
First time coming into the Ashley furniture store in Williamsburg next to Ollies...as soon as we came in we were graced with Madison. I could not ask for a better person to help us. We ended up with a few items thanks to her help. She is polite patient and laughs at my husbands corner jokes lol. Would come back again and again because of her.
Upon walking in, my family and I were warmly welcomed by Terence. I was looking for a new mattress during the Memorial Day sale and was given wonderful assistance from Cody who provided a lot of knowledge on different types and models of mattresses within my budget. After looking at a few stores, I made the easy choice to come back to Ashley because of the great sale prices, professionalism of the team, and quality of the service!
Stella was amazing making sure that we get a good deal and an amazing couch!
Chip was very helpful and remembered us from two weeks ago. My wife and I were very pleased with the selections and customer service
Chip was amazing!
Stella is amazing! She’s such a pleasure to deal with. I will definitely be coming back! Update: So I can back! And Stella has come through once again. She’s absolutely amazing!!! If you’re ever at this store look for her you will not regret it.
Stella was awesome
We had a great experience working with Stella at Ashley Furniture in Williamsburg! Highly recommend going to see her!
Customer service is important to me and Stella Maglie at the Williamsburg Ashley Store was stellar. She was helpful and friendly. Thank you Stella for everything.
Chip was such a great help!
Stella was great!!!
Chip was extremely patient and helpful with our purchase.
Chip, the Store Manager, worked out a fantastic deal for us and helped us every step of the way in designing our new home. Fantastic staff; definitely recommend!
We’ve occupied our house for less than a year. July will be one year. Bought a couple bed room sets (1 for our daughter and 1 for us). Living room and dining room set. Our bed literally broke and we’ve been working with the company since late 2022 to have it fixed. We waited months to have a technician visit to look at the damage. Then months to get the parts. Wrong parts sent. Then right parts sent. Wait months for another technician. Technician rightly refused to fixed the bed with the right parts given how long it’s been broken and who knows what else is compromised? So the company sends their delivery guys to come and exchange parts. But what they sent to exchange you guessed it - is damaged right out of the box. Like what do we have to do to get our money back so we can get something that’s reputable? I will never ever support this company with any business again.
Cody & Daron did an excellent job helping with the purchase of our new sofa & mattress.
Amazing personalized service. Very knowledgeable about the products they carry. Thank you so much Cody for helping me find the perfect pillow!
Chip got us the best deal across all of the stores we have been to, including other Ashley stores. He was very helpful and informative and also made us laugh. Thank you, Chip!
Chip was amazing. Helped us get a great deal! And affordable monthly payments! He was patient and friendly with my wife and I.
Chip was great at helping us in selecting our mattress.
Had a great shopping experience with Madison today! She answered all of my questions and was so helpful! Can’t wait to get my new couches! 🤩
I had a excellent experience at Ashley Furniture in Williamsburg. Stella was great, she wasn’t pushy and she had a great personality.
Spent the early afternoon at Ashley’s in Williamsburg with my hubby and Will the salesperson. My husband and I have sat on a lot of couches in the last two weeks but we finally bought a living room set, new coffee table and end tables AND some lamps today! Will was helpful, patient and very nice while helping us get the things we have been looking for!! 🛋️
Chip Vance was the best!
Stella was great to work with!! Thank you Stella for being so helpful and friendly.
Stella and chip were great!! Such a big help. Will definitely be back to see them for more furniture!
Store was very clean and nice, Chip the manager at the store was so helpful he even helped me find what I was looking for, he didn’t have it in the store but he was prompt and ordered for me, 5 star customer service and their
Very unhappy with this store. We went in a few weeks ago looking for a dining room set. We saw one where I loved the table but was iffy about the chairs and the overall price. The sign said it was a 5 piece set, 4 chairs and the table. There was a bench with it that we loved but were told it was not included and would be an additional charge. Associate said she could look and find us a lower price when I voiced my hesitation. She quoted us a price lower than the sign so we decided to go with it. Got the table delivered today and realized she gave us a lower price because the table only came with 2 chairs instead of 4. Looking back at the invoice it said two chairs so I guess our bad for not verifying, but the purchase I thought I made, as indicated by the sign, was 4 chairs and a table plus the extra cost for the bench. I don't appreciate being manipulated and will make sure I never purchase from here ever again. Also would like to note there were bolts missing as well.
Will was a great help! Best person in the store and definitely will help you find exactly what you need! Ask for Will when you go into the store he will help you!
Madison helped us find a bedroom set that had everything we were looking for. Love the service and would recommend to everyone
We moved to Williamsburg about a month ago and needed to furnish our entire home. Stella made a huge impression on us and has been our sales associate since our first visit. She has gone above and beyond to make sure that we were happy throughout the entire process and she has an eye for detail. I told her what look I was going for and she helped find the perfect bar stools for my kitchen island. She also helped us pick out a living room set recently that we can’t wait to come in. This Ashley location has exceeded our expectations!! Thank you.
Excellent customer service! Chip was helpful, knowledgeable and professional, answering our questions and making the sale effective and also enjoyable. Highly recommend the Williamsburg Ashley Store. Excellent staff and sales representatives!
Cody did a great job.
Stella was absolutely amazing!!!! She was very helpful and most importantly FUN!! We quickly found what were looking for and she did our paperwork quickly and we were on our way! Thank you Stella!
Worked with Stella today in Williamsburg. Very knowledgeable and helpful. Thank you
Pillows on the couch I ordered that were on display didn't come with the couch. They charge extra for the pillows. I have never heard of that. That was disappointing. They charge $20 to $50 for each pillow. However Will was very good at showing us different couches we were interested in. He didn't pressure us.
We are long time Ashley customers and this store in Williamsburg was a very relaxing purchase. Chip helped us tremendously in picking out and purchasing our furniture. We came back over several days and he remained very patient and professional to the end. We will definitely be back. Do yourself a favor and call for Chip... Our experience was A+.
We have an amazing experience at Ashley Williamsburg today. Stelle was an amazing help, she understood what we were looking for and we even had a extra discount.
Stella hooked us up with a great deal on this beautiful couch and loveseat set! She was personable, friendly, and very knowledgeable. Will be coming back for future purchases!
We had an easy experience. Walked around at our own pace and when we were ready Stella checked up on us and we ended up getting a new living room set. She was very helpful throughout the transaction and we appreciated her greeting us and then letting us walk around on our own without the typical salesperson experience.
This review is concerning my Bladen loveseat order. I live in Richmond and previously had a horrible experience with an online order. This time, I decided to call and place an order by phone. I spoke with a pleasant lady that said the store was about 30 minutes from opening but would have some one call me back. Madison contacted me shortly after. My experience with Madison reaffirmed how important working with actual sales people are (online/automation stink). Madison was precise, highly efficient and a pleasure to work with. Amazing sales person and I received my couch 5 days after I ordered it. The online Ashley shop states 3 to 6 weeks. If you're shopping for furniture, save yourself potential stress and headaches and go into or call into the store. Ask for Madison (Williamsburg location), she is phenomenal.
Great store and great staff. Will was very helpful.
We had a wonderful experience today with Chip. He showed us several living room styles and we found the one for us. We appreciate how professional he was. Ask for Chip when shop at Ashley’s Furniture.
Wess is the best! She was very helpful and listened to what we wanted. She wasn’t pushy or overbearing. She was very knowledgeable and explained things very well. Overall, it was a great experience. Thank you!
Stella was very helpful and not pushy at all. She let us shop and just checked in to see if she could help.
Stella was awesome! She made the experience very easy!
Have been looking at a specific set for a while and decided to stop by to get the ball rolling. Was greeted by Chip and he was able to help us get everything located and ordered no problem. Will definitely consider Ashley again for more furniture needs down the road. Thanks!
Chip Vance in the Williamsburg, VA store was very friendly and helpful in assisting us to find a new bedroom suite for our son. The in-store purchase experience was streamlined and he made the process easy. I would highly recommend them for your next furniture purchase!
Stella is the best
Maleea was so helpful with no pressure at all! She worked out with 0% financing for me on a new bed and box springs. Highly recommend!
Stopped by today and was so happy and impressed with Stella! She was very helpful and friendly! What a pleasure working with such a professional saleswoman who wasn’t pushy! Thank you Stella!
My wife and I went to Ashley in Williamsburg and were very pleased to be helped by Stella. Her low pressure and great customer service was much appreciated! Thank you Stella as I'm sure we'll be coming back to shop again if my wife has any say so! ;-)
Stella and Chip were fantastic to work with! We were looking for a new mattress and didn’t know where to start as far as what our options were or what we needed for our sleep styles and preferences. They helped us understand our options, find the best fit, and worked within our budget. Would absolutely recommend to come here for the best service for furniture and home needs!
Very friendly staff here in Williamsburg who were willing to show us a variety of options. Stella Maggie was wonderful to work with and I highly recommend this Ashley Furniture store.
Chip was very helpful!
I just spent a little of my time with Stella this morning buying a new bed room suite. My exact words to her when walking into Ashley were “I’m here, but I have no idea what I’m looking for or where to start”. She took that and went. Instantly got me approved and took me right where I needed to go, found exactly what I wanted without myself even knowing what that was. It has been a very quick and painless experience. Even making it enjoyable for my 9 year old daughter tagging along. Thank you Stella and Ashley furniture for helping me in my new furniture journey, working with you all has been a pleasure.
I bought a sturdy but inexpensive side table that was delivered to the store for pickup. When I brought it home to assemble it the holes to attach the legs were missing on half the table. It was also missing a usb outlet that would go in the table.I called the customer care thinking it would be a simple request to get a new part or a whole new item. The process so far has been that I must wait an undisclosed amount of time for a third party to contact me to come to my home to drill the holes in a 3 hour window . This took over 2 weeks to even get to that part as of today I still have not heard from the third party. I also have no eta yet on if or when I will receive the missing usb. The customer care says they can not return the item because I have it. The store says they can not help me because they do not deal with customer care issues. Update: still no resolution and just spoke to someone with customer care and they never even notated that I needed the usb port. Also their is no one to assist if the customer is unhappy with the resolution process but they can make a note to coach their own team. So completely out of touch with the customer experience, that they have lost this life long customer
Number 1 good time special good have amazing fun here
Wess was very knowledgeable and helpful, she was not pushy and made sure I had the best price. : )
Great customer service from Maleea, salesperson. She was Patient and very informative! Highly recommend.
We had a great experience with Stella. She was helpful, knowledgeable and gave us space to roam the store with no pressure. We are Stella fans!!! Maria and Mick
Chip Vance the General Manager was phenomenal to work with. Very knowledgeable!!
The Ashley’s Associate Will was very professional and assisted us with our large purchase…. Very commendable job.
Excellent! Cody was friendly, knowledgeable and efficient. He knew the product, was able to answer any questions we had & made the shopping experience very enjoyable.
Chip was a wonderful! Excited for our new furniture!
Wonderful furniture store. Chip was awesome. He helped us throughout the store while I pushed my mother in her wheelchair. Super knowledgeable and kind.
Chip was amazing. Can’t wait for our new sofa and chair to be delivered!
Maleea was excellent. She gave exceptional customer service. Would shop with her again!
Wess is amazing! She gave wonderful suggestions and she was very patient and never pushy. We ended up purchasing with her will be working with her in the future! The other ladies were also very welcoming.
Update: they finally sent a third party out just to tell me he couldn’t fix it because he does not have the proper tools and tried his best to assemble it but couldn’t. So my option now is to return the item and try again which I was told was impossible at the beginning because they wouldn’t return something that was inside my home! Oh and also I only have 72 hours to do the exchange I have purchased fromAshley for over 20 years now and unfortunately I just bought my last item from them. I bought a sturdy but inexpensive side table that was delivered to the store for pickup. When I brought it home to assemble it the holes to attach the legs were missing on half the table. It was also missing a usb outlet that would go in the table.I called the customer care thinking it would be a simple request to get a new part or a whole new item. The process so far has been that I must wait an undisclosed amount of time for a third party to contact me to come to my home to drill the holes in a 3 hour window . This took over 2 weeks to even get to that part as of today I still have not heard from the third party. I also have no eta yet on if or when I will receive the missing usb. The customer care says they can not return the item because I have it. The store says they can not help me because they do not deal with customer care issues. Last year I purchased a Tempurpedic mattress with adjustable base and a new bed frame that took over 3 months to get and again we got the run around by the store and customer care. They also tied up over $7500 for over 3 months because they ran the authorization twice and couldn’t figure out how to cancel the duplicate. I have finally learned my lesson and will shop elsewhere for future furniture needs.
Stella! Stella! Stella! Stella!
Stella was awesome! My father and I both bought purple mattresses at a great price! Couldn’t be happier!
Chip was fantastic at helping us purchase a mattress and new bedroom set! Big thanks to this wonderful team!
Chip was amazing and so help would come again
Chip Vance sold us 5 recliners and made sure we were satisfied with each one of the colors and the positions they were in and the sit ability relaxation
Our shopping experience was fabulous! Madison (Williamsburg, VA) went above & beyond to assist us in finding the perfect furniture for our family room! We will definitely visit her again in the future!
What an awesome experience with Stella Maglie. Today at the Williamsburg location. She was so helpful and made everything work for us as we needed it to happen! I can’t say enough how happy she made us Truly a great experience.
Good selection, furniture seems to be quality. Chip Vance was super helpful. I would definitely come back next time I need furniture.
All the staff was very helpful, Charlie and Will were a pleasure to work with. They made sure I got the best price and that I got what I was looking for. Amazing experience!
Stella was awesome! Great service.
Shopping for living room furniture. Stella was fantastic. She asked a few questions and led us to a set we loved. She went above and beyond to make sure we went home with the set we wanted at a reasonable price.
Stella at the store in Williamsburg was very helpful and so kind. We will definitely be back :)
We worked with Madison to purchase guest bedroom furniture. She was excellent - accommodating, informative but never pushy or tried to upsell us - she gave us the space we needed to make key decisions. Highly recommended!
Stella was amazing and super helpful. She was not pushy at all. She had an intellectual knowledge of all the merchandise. She answered all our questions promptly and politely. I highly recommend her to anyone looking for a great furniture buying experience.
Madison was very helpful in answering all of our questions.
Will was great, very helpful. Got some chairs at a good price.
Stella was fabulous on helping me pick new living room furniture! Ask for Stella- you won’t be disappointed!
Great customer service and quality products. Very happy with Charlies's attention to detail.
She had a great personality, great knowledge of the furniture , excellent communication skills. Overall great experience
Maleea was awesome. She was extremely patient and not just trying to sell a product/furniture.
Charlie was amazing! So helpful in finding the perfect couch! Will definitely be back for the rest of our furniture needs
Customer service was excellent!!! Charlie Green at the Williamsburg store was kind, patient, and knowledgeable. Helped me out a lot.
Great experience with Maleea. Bought comfortable living room set. Easy process. Thanks!
Fast and efficient and perfect experience with Maleea
Staff was very helpful. Charlie helped us find the perfect sofa for our home!!!
Wes was very helpful and not pushy. Showed us what we asked for and gave us ideas about how we might arrange things.
Will, Charlie, and Gabby were all very kind and helpful.
Everyone at Ashley Furniture in Williamsburg was great. In particular, Madison was remarkably helpful.
Stella was wonderful! We bought a new couch and she was very helpful and answered all of our questions! She gave us space to look around first and right there when we needed her! Highly recommend
Charlie Green was very helpful and professional
Patient, attending, friendly and helpful.
Friendly, attending, patient. Charlie Green was very helpful and patient with us, even while attending to others he made sure we were well taken care of. Will be shopping here again.
Madison did a great job showing and explaining the different furniture options available
My husband and I had a great attention and service in this store.
Stella was very nice
Charle Green was excellent! Helped us find the best couch in our price range and room configuration.
Charlie Green was so helpful- great experience!
This was our second time working with Chis and both experiences were extremely positive. No doubt we will seek him out for our next purchase.
Great service and great attitude.
Great experience, Scott was very helpful and I walked out with exactly what I wanted! Second purchase from Ashley, love this store!
Experience was great! Thank you Stella!
Worked with Stella, she was very helpful and got me all the furniture I need!!
Great experience. Mallea was fantastic. Very pleased with purchases.
Maleea was very helpful. Good service, positive experience
Shary assisted us in our selection of a recliner couch and was very patient, knowledgeable, and courteous. We were pleased with the inventory and found exactly what we were looking for at a reasonable price. Good experience.
Maleea was our sales rep who was wonderful in assisting us with our decision. Very patient and listened to our needs even when we changed our minds. Great experience!
Tes and sherry are awesome! Very knowledgeable and helped us so much! Thank you again
Tes and shray were wonderful and helpful picking out a new couch.
Tes and Shary were the best!!!
Stella was so helpful and friendly. She was patient and let us take our time deciding!!
Very helpful. Worked with Shary. She was knowledgeable and gave recommendations. Easy, hassle free process.
(Translated by Google) Shary's attention is very good, very professional (Original) Es muy buena la atención de shary muy profesional
Madison was super helpful right as we walked in the door. Very knowledgeable but not pushy. Honest and forthright with options and commonsense ideas for how to make my budget work for the best purchase. I can't wait for my new sofas!!
Friendly knowledgeable staff.
Madison was very helpful and knowledgeable She listened well and responded to our questions politely
Very accommodating, Shary was amazing helped us with every step of the way. Highly recommend this store!.
Maleea was very professional with helping us with the process of buying a new couch. Highly recommend.
The financing process was quick and painless. We went in here with particular ideas for working around the weird layout in our apartment. Shary worked with us on getting the color, fabric and dimensions just right! We're very happy with our sectional and now we know where to go when we redecorate.
Tes was great. He greeted me as soon as I entered the store, explained where to find what I was looking for, and then was available to provide information about the furniture I was interested in. I went home to do some measuring, then returned to purchase the pieces I had selected. Tes was always courteous, efficient, and helpful.
Charlie was super helpful with our furniture purchase. Would visit the store again.
Had a good experience thanks to Tes! Great job!
Thank you Charlie! While I was looking around the store Charlie came over and began to offer his assistance with looking around. He was an exceptionally professional gentleman and very knowledgeable with his work. After telling him what I was looking for, I feel like he explored and explained all the options instead of focusing on one or two. He took the time to make my concerns feel valid and was amazing in helping me make my selection of furniture. I am truly impressed and grateful for all of his assistance, and I will most definitely be returning in the future thanks to his service!
Amazing experience! Superior furniture, excellent customer service! The whole staff, especially Madison, Chip and Stella!
East to work with
This is our second visit to the Williamsburg Ashley! Also our second time buying our furniture from Tes! He is an amazing sales person who didn’t bother us and let us decide what we wanted! The store is beautiful and clean and one of our favorite places to buy furniture!!
Thanks Tes and Ashley Home Furnishing for a great shipping experience.
Shary was amazing in the purchase of our furniture. We love the pieces we have so far! Great quality!
Shary was an incredible help finding the perfect couch for our new home.
Wonderful experience. Fast and friendly service from Maleea. She was very knowledgeable and took her time to explain the differences of selected products and breakdown of cost. Would definitely purchase again from this store and from Maleea.
Thanks Madison and Wess! All the employees are very nice and helpful.
We worked with Madison and she was awesome! Helped us get a Purple pillow while still having fun
Shary was very helpful finding us a new couch!
Bought a dining room set / server and sectional sofa from Maleea at the new Williamsburg Ashley store. She was so helpful and professional! Kept in touch with me for two weeks while we were moving to the area, and was standing by when we were ready to purchase. Highly recommend!
Shary was wonderful to work with. She found me the perfect recliner to accommodate my needs--at a great price. Many thanks.
Great experience with Shary love the service
Why at ashley furniture Jose and Stella were so professional and did such a good job I would definitely go back again.
Tes was outstanding! He was so helpful and patient with me and my decision! I would highly recommend seeing him at Ashley!
Shary was very nice and honest. I had ran in this store while visiting this area about 3 weeks before my purchase. Instead of going to the store less then 5 miles I drove 20+ miles.
My experience here was great my fiancé and I shopped here for a new mattress and frame. we found the perfect match thanks to shary she was very helpful throughout the entire process.
I'm a happy customer with a new purchase from Ashley Furniture Store. My fiance and I came to the williamsburg location late and we where greeted by Shary. Shary was professional and knowledgeable. Thank you Shary and Ashley Furniture Store. I will purchase here again. Thank you.
Great furniture and had wonderful service with Stella! She was knowledgeable and very helpful.
Great experience 👍
Maleea was great! She took a lot of time with me. Florida was wonderful. She helped us pick out the furniture we wanted. She went over and above to help us.!🥰 ask for her when you visit the store.
The Ashley showroom in Williamsburg is nicely done with plenty of options. Maleea checked in with me periodically, but with very low pressure. I found two sofas I liked and she didn't try to push one over the other...just answered my questions and let me decide. Once I made the decision, she took over and made the purchase process clear, quick, and next steps understandable. I was very impressed with both Maleea and the actual store. It was my first time shopping at an Ashley Furniture.
Worked with Charlie today on getting a couch was a smooth and easy process.
Maleea was wonderful! And super patient!
Charlie was amazing and helped me find the perfect furniture for my home!
Do not buy a mattress from Ashley they do not stand behind their products. 1st question I asked what if I don't like it, I was told"no problem you pay a restocking fee and choose something else" that was lie #1 lie I hate the mattress, I am miserable and uncomfortable and they said sorry its your problem not ours #2 what do I do with my old one "oh no problem her is a number and you call house of mercy and they pick it up for free" I made the call and they lady near chewed my head off, "we don't pick up mattress, I don't know who told you that!" And on top of all that I was shocked at the very large shipping charge they taked on...I am so so sorry I bought from them, I only did because the 1st and 2nd time I visited they told me the same story, I believe their lies and now I am stuck paying for this misery for a year
Shary is a very knowledgeable and pleasant Sales Associate. She assisted us in finding the Perfect Furniture for Home Design. We are very grateful to her for making this a "Non- Stressful" Adventure. Thank you Shary! ;)
Shary was wonderful from my first visit to our time of purchase. One thing I will say is that I enjoyed the small conversation she and I had.
Shary was really informative and patient knew the product. I will highly recommend
Ashley furniture took really good care of me, especially Shary which kept me inform of the discounts and worked with me to get me everything i needed for my new house.
SHARY WAS EXTREMELY HELPFUL AND VERY PLEASANT. IT WAS NICE TO BE ABLE TO KNOW ALL OF OUR OPTIONS. IT WAS A PLEASURE TO WORK WITH Shary.
Love Ashley Furniture. Wess was a great help. She answered all our questions, showed us different options. Super friendly. We will be back!
Shary and store manager very helpful and professional. Will shop here again
Easy process, great communication.
Maleea was great! She was very helpful and nice.
Zulma was very professional, helpful, friendly and easy to work with! It’s nice to have a local store!
Fantastic experience, Maleea was phenomenal.
The couch I had been looking at online was not only on sale cheaper than the website, it was also on the floor so I could try it out before buying it. Zulma was so helpful and sweet during the purchasing process!
Great help
Charlie from the Williamsburg, Va was our salesperson. He did an excellent job in providing information! And answered all of our questions! Will definitely be using him again in the future
Stella Maglie was terrific in helping us with our questions and our furniture purchase. She was very knowledgeable about the products and extremely helpful. Ask for Stella when you visit the Williamsburg store.
Tes was a good salesman. He was patient about explaining our options and giving us time to think through our final decision
I drove an hour from Richmond after speaking with Zulma on the phone. She took me directly to the sofa I was interested and made the process of purchasing quick, easy, and very straightforward!
Tes was awesome. Helped us get the best pricing on our new bedroom furniture!
Fast friendly service
Charlie was so helpful to my boyfriend and I. Helped us select everything we wanted with no pressure. Can’t wait to get our stuff
Maleea was very patience while making purchases price checking & suggestions of designing tips.
Maleea was my sales. She took care of ours dining table and living room set great job! 💖
Stella was wonderful! Very classy, great listener, patient and just fabulous! No pressure and truthful salesperson/decorator. I will be doing more business here!
Tess, thanks for your help! You were very professional, patient and helpful!
Shary was incredible -- she was very attentive and listened to what my husband and I were looking for, for our home. Kind and knowledgeable. After sharing only a couple thoughts with her, she knew exactly what my taste was for different pieces. Thank you, Shary!
Brandon was fantastic in helping us find exactly what we needed. He was attentive but not overbearing and we were in and out with exactly what we needed. Looking forward to our new couch and love seat set!
We had an awesome experience at Ashley. Stella was a great sales women. She wasn’t pushy and was able to help us get what we wanted in the time we needed.
Stella is absolutely wonderful. Just moved into a new place. Didn't really know exactly what tolook for, I just knew I wanted a couch with a bed in it. Not only did she recommend something with great quality, she also provided a sectional for my Wife and I that was a much better price to save us money. I highly recommend looking for her, cause she has the customers best interest in mind. Thank You!
Not only did I get excellent service, but Shary went the extra mile, helping me put together a perfect cozy home office, And she had So Much Patience! Thank you! So Much Shary
We’d was fantastic and to the point. Great service!!
Maleea did a good job
Zulma was great. Quick and easy process
I going to have to give Ashley furniture store 5 star review. The staff was very friendly, Charlie was great to work with and very knowledgeable, delivery is only taking 2 days, you cant go wrong here, highly recommend.
Maleea has been a wonderful agent! She was kind, knowledgable and very professional. Thank you for having her on your team!
Once again Ms. Shary came through with the great customer services. Looking forward to coming back to purchase more things! We love Ms. shary!
Didn’t buy anything but Charlie green was very professional and knowledgeable ! Welcoming from the moment we walked in very nice store !
Charlie was very helpful, professional, and provide all the information I needed.
Shary was helpful and patient with us. We are very satisfied with our purchase.
Tes was awesome and not pushy at all. Great experience. Thanks for all the help!
The Beautiful Sales Lady Ms.Degaldo was very helpful and informative the world needs more Sales People like her.
Shary was wonderful! She was super helpful and gave great advice on the furniture. She was patient and very polite! Great experience!
Tes was super helpful when I was looking at chairs, and made sure I had all the information I needed to make the right choice!
Salesperson Wes was an efficient and professional agent for Ashley Furniture.
Thanks Shary! Very helpful.
Maleea was great and very helpful with our purchase.
One stop shop! Looked at just about every furniture store in Newport News but ended up finding all my furnishings needs here. Tess was amazing, he answered all the questions we had and helped us out. Will shop here again soon.
Mrs. Wes was very helpful and patient. I recommend her.
Great customer service
Maleea was lovely at the Williamsburg, VA store!
Great experience
Shary was very helpful and totally professional!! Great experience!
Friendly and informative!
Great sale at Ashley’s in Williamsburg. Stella (Assistant Manager) was very nice and most helpful. I am very pleased with the service, quality and availability of the furniture.
Nice salesperson SHARY
Maleea helped us find the exact couch we had picked out online & made the purchasing process quick & easy!
Zulma was very friendly, helpful, and knowledgeable. Thanks for a great shopping experience.
Thank you for the fast and kind service. Zulma. I love this piece.
Stella was so friendly and helpful!
Stella' service was top notch. She was very knowledgeable, professional with a pleasant personality.
Maleea was so helpful and made the process easy!
Share was very helpful she made our experience great!
great experience, quick process. ask for Tes he was awesome ‼️‼️‼️
Shary was amazing , and the entire staff was very helpful from the moment I entered the building. Best prices, and I love the couch!
Our salesperson, Wess, couldn't have been more knowledgeable or friendlier. She didn't make us feel pressures either. She helped us decide on a beautiful table and gave great advice. Nice store, nice people, big selection from which to choose!
Maleea was absolutely phenomenal. Didn’t hover over us like the usual annoying sales associates. She was very kind and checked in on us from time to time. Made the store experience as a whole really enjoyable. I highly recommend her and expertise.
Great experience! Maleea was our rep and she was so helpful!
What a wonderful staff, Stella was amazing my husband had just passed and I was looking for a bed for my mother because I would be moving her in with me I couldn’t have asked for a more compassionate and understanding, Person to help me navigate through the purchase of a bed and a desk in this difficult time that I was going through I didn’t feel like I was in a high pressure sells I felt like I had somebody who really cared about my needs and what I was needing and at the end she knew I needed a hug and just a kind Shoulder to lean on.
Excellent, courtesy, respectful, very nice customer service. Very satisfied Mrs Hollie was an excellent person
Wessam was very helpful and patient!
Holly was amazing! We live 3 hours away and visited the store and found what we were looking for. We communicated by text for a week or so, then FaceTime to see if the couch and loveseat would look good with our walls. We decided to get the set and did all the financing over texting and emailing and they will deliver it in couple weeks! Highly recommend Williamsburg Ashley Furniture and Holly too!! Thanks so much!!! :-)
They were so nice and helpful. They helped us pick out the perfect sofa with no pressure. Best sales person , Zulma, she was so kind and made sure we found the perfect fit. She stayed late after close to help me wrap up the sale.
It was fine
Store associate Maleea was a great help. Nice and professional. Thanks we will shop here again.
Maleea and Cody were very helpful in my decision. Everyone was very happy and pleasant. Will be back and recommend them to friends and family.
Great service and full stock of inventory! Found the perfect sleeper sofa for an extra room to host plenty of friends. Stella is a fabulous sales rep and extremely helpful! Highly recommend!
(Translated by Google) Zulma! Very experienced and friendly staff (Original) Zulma! Personal con mucha experiencia y muy amable
Maleea was awesome! She is a great listener, personable and attentive. I was expecting this to be a tough decision but she made it easy. I am happy with my choice. If you need furniture, go see Maleea in Williamsburg!
Stella was wonder. She help show us around and got us set up with in a good timely fashion. They had a great variety of options.
We worked with Ms. Shary for our furniture purchase. She is very knowledgeable, patient, takes her time to get to know what you are looking for so that she can help you choose the best furniture for your needs! We love Ms. Shary and will be back!
Zelda, you are a ray of sunshine. Thank you for the wonderful experience you are a pleasure to deal with. The service, shipping time, delivery time and everything else in between was smooth and fast. See ya next time!
Maleea is a fabulous salesperson. She is super friendly and helpful. She made our purchasing selection so easy…Great service!!
Zulma & Chip have been great. We have been really pleased with this Ashley Furniture location. Willing to help, listen and amazing customer service. Thank you!
Fantastic service by Zulma and a great selection.
Charlie was very helpful.
Maeela did a great job! She spent a lot of time with me ensuring I found exactly what I needed. Staff were friendly, courteous and professional
Charlie was very helpful, friendly and knowledgeable! He made the process of buying a couch very easy and fast :)
Show room was tremendous and the customer service was excellent, within minutes I was approved on a gorgeous new bedroom suite and have been scheduled for delivery. I recommend Ashley home store in Williamsburg Virginia without any reservations. Love the new bedroom.
My husband and I visited the new Ashley Furniture store on Bypass Road in Williamsburg and were impressed by the great selection of items, many on sale. Our experience with past purchases from the company has been great. Store manager Hollie showed us around, explained their current sale, and said they will hold purchased items for delivery until our home being built in the area is completed. Very nice store!
Charlie is awesome this is my third furniture from him. My first two purchases were at grand furniture, and my most recent was today. I look forward to working with him in the future at the Williamsburg Ashley furniture location. I will be telling my friends and family about my experience. Thanks again Charlie
We had a very enjoyable experience purchasing our new furniture at this store. The sales person was a delight to deal with and very personable. Prices were reasonable and we got a good deal. Happy with the purchase. We would purchase here again.
Maleea was so helpful and knowledgeable for our furniture buying process! Anything she wasn't sure on she took the time to look up and got back to us super quickly. 10/10 would shop with her for future purchases
Process to purchase new sofa was quick and easy. Maleea was a pleasure to work with. Can’t wait to get our new sofa!
Very nicely laid out store. Friendly greeting upon entering great selection. Shary our salesperson was very helpful and friendly to chat with. Highly recommended. We will buy again from this store.
Zulma provided excellent service when we visited and helped us pick the perfect bedroom set. She let us have time to look around and then provided all the answers to our questions. Very helpful and we’re very pleased!
Zulma really helped me find the right sofa for my tiny apartment!
Maleea went above and beyond to make sure I got exactly what I wanted and in the exact color I wanted it in. A++
Found a great bedroom set with excellent service. Salesman was not pushy at all and allowed us to shop around for what we liked without hovering over us. Exactly what I look for when shopping for something.
Zulma was wonderfully helpful.
Customer service here is a joke and they don't deserve your money. I was told everything was in stock and would be delivered. On day of delivery they brought the wrong bed, no mattress, no purple pillows but did manage to bring the sectional. When I called the manager she said she would call me back, that was at 1100, never heard back. Had to call the next day and I was told it would all be delivered in 3 days. Day of delivery, right bed, no mattress, no pillows. Again, I have to call. Set up another delivery for 3 days later. Mattress arrives, no pillows. 3 weeks later get a text saying pillows are in stock and to schedule delivery, which I set up. Day of delivery, no one shows up during the window period. Call again and was told it wasn't put on the truck. Say they won't deliver just the pillows and that I could drive to their warehouse if I wanted them. I asked them why I should have to drive to pick them up when I already paid for delivery and they should have been delivered on any of the other 3 occasions. No solution except for me to go get them. I spent $10k at this store and this is the way they treat their customers. Never again.
Very helpful in helping us chose a new bed. Financing was super simple. Wess was a our sales person and was delightful to work with.
My salesperson, Shary, was excellent! She readily answered questions, got management assistance if needed and was enthusiastic about demonstrating other pieces. She will be sought out when I'm finally in the market for a new mattress as well! Thank you.
Shary was great! She gave us space to look around the store and then was very attentive when we had made our decision. Delivery was on time. My furniture looks great in my new home! I am extremely happy with my purchase!
Charles did a great job helping us pick our furniture items. Charles is very personable as well as knowledgeable about the items in the store. It was a pleasure doing business with him.
Hi, This is Christine using Harris's email. Sherry was outstandingly helpful in our recent purchase of a recliner. She listened to our description of what I needed and led my husband to a few excellent recliners. Using Google Duo she showed me Harris demonstrating the various motorized features of the chairs. The last chair she recommended ww purchased on the spot. It is absolutely *perfect* for me. I love it! Couldn't be happier. Many thanks for your expert help.
Charlie was most helpful and helped us find the perfect recliner.
Zulma was perfect. Made my whole experience easy and stress free. I told her what I wanted and she did an excellent job
Charlie was a great sales person. Never pushy. I will shop with him in the future.
Charlie was very knowledgeable, helpful, and kind.
Wessam was very knowledgeable and helpful. She helped me pick the perfect sectional to match my existing chairs keeping my preferences and budget in mind.
To summarize, this place is somewhat predatory, and dishonest and they try to take advantage with deceptive marketing. Classic salespeople, almost as bad as insurance and used car salesmen. They promise you things and word it strategically to make it sound like everything is included in the purchase of your furniture. The guy working there told us about their 5 year furniture warranty and we asked if that was included and he said yes. When it was time to pay, it magically turned into a hard no and it turned out to be 150 dollars extra! Also, they advertise some furniture as being “Next Day Delivery” which is 100% not true. For them to assemble your furniture after they deliver it, it cost an additional 200 dollars. They never tell you that until they have your credit card haha. Also, when you decide to decline the 200 dollar assembly fee, our salesperson got defensive and began insisting that if there were any damages after they deliver it that they wouldn’t be liable. I then mentioned well what about the 5 year protection plan? And they kept unprofessionally insisting that delivery damage is only covered if you pay for the 200 dollar assembly fee. Totally unprofessional, awful and laughable! Their furniture is okay, they’re just a tad bit slimy and tricky
Stella has fantastic customer service. She spent plenty of time with me and was extremely personable. I appreciated her input on my questions . She definitely knows the merchandise. Thank you.
Both Tes & Charles were great at helping me purchase my first sofa! I really appreciated their advise and expertise. This is a wonderful store to shop at and I would highly recommend.
Great service. Excellent quality.
Everyone at this store is so nice! Charlie helped me find the best pieces for our new home and when I found a better price on the Ashley Furniture website, the GM Chip was kind enough to honor the lowest price and refund the difference.
Stella has been awesome. She explained to us every single detail on our purchase. She is a great seller who cares about the buyers
We had a great experience with Charlie (Charles) at the Williamsburg location! Very pleasant, down to earth and fast. Highly recommend!
On Sunday evening at 6:45 p.m. my husband and myself were walking to the door when a lady inside ran to the door and locked it !!! Wow... and 4 young people had walked in as we were parking... I'm very very disappointed !!!
Stella was very detailed, helpful and patient for the purchase of our furniture.
This store is beautiful and super clean! The staff was great. Stella was so helpful and got my stuff delivered within 2 days! Great job guys!
We were greeted by a very nice salesperson, Shary Raske, and the manager, Chip Vance. They made our shopping experience very pleasant. Shary and Chip were very attentive and gave us great options for our purchase. Thank you, Shary and Chip. Wally and Carol Bennett
Outstanding quality and service. Yes was fantastic!! Very helpful with zero pressure. Highly recommend.
Charlie was great. Very helpful and no pressure. Found the perfect furniture pieces we needed
Good sales person…. Friendly and courteous. Got a great deal on several pieces of furniture. However, they did not let me have delivery deal that was advertised several places. Also manager showed minimal interest in transaction…. Distracted .
Associates where very attentive to my needs and took very good care of me. Thanks to all!
I love Ashley and was very excited to come to the new Williamsburg store to buy a couch and tables. I parked in the closest place to the door, removed my walker from my car and crossed the street to the front of the store. NO HANDICAP ACCESS! I can't go up a curb. The closest access was way down by Ollies. It would have been a very long walk to even get in the store. Shame on you Ashley for not providing easy access to the handicapped.
I worked with both Charlie and Cody when visiting this store. Both were extremely knowledgeable and took their time to be sure to explain all the features of the couches I was looking at to make an informed decision. Charlie even sold me a mattress that I had no intention of purchasing all because he asked about my current one and asked if I was sleeping well (I never sleep well). He found the perfect mattress for me and explained all of the features of it to help me get a night of quality sleep. I highly recommend going in to see Charlie, he will make sure all of your needs are met!
Ashley was great. We had a few bad experiences at other stores. Stella was wonderful walking us through style ideas. We went one night, looked around but did not buy. When we came back, Stella was so patient with us as we looked at I think every sofa in the store. We had to change out a few pieces that did not work out, it was easy to change it out. Ashley thank you for a wonderful shopping experience being patient and knowledgeable.
My man Tess was amazing, helpful and quick to get the paperwork started. I got what I wanted/needed, no hassle, no hoops.
This is a relatively new Ashley Furniture in Williamsburg VA. For anyone that knows the area that's near the old Kmart. I was just stopping by just to see what Ashley Furniture had, Not really to buy anything. But Stella change the whole outlook for me. That was one of the best shopping experiences I've had. So if you're ever looking for any furniture and you're here in Williamsburg or you live in Williamsburg go check them out.
Stella was amazing, she made the experience of buying my first couch fun and easy!
The store was clean, the staff was friendly and I unfortunately forgot the guys name but he was a younger man and he was sooooo kind and helpful!
I had a beautiful experience with WessWestshe may show we were taken care of and that everything was too I like it she is a very beautiful person with a heart and don't mind helping people to make the right decision.
Wessam was our sales rep , and was AMAZINGGGG! Made our shopping experience easy &’ stress free. Ashley’s in Williamsburg is the store to go to. Please ask for her when visiting this store , you won’t regret it!
Kaitlyn was fantastic from start to finish. Very friendly and not at all pushy. She was very patient with my mom and answered all of her questions. Mom likes that it wasn’t a high-pressure sale like most of the other furniture purchases she’s made in her lifetime. Kaitlyn followed through with everything she said she’d do and even stayed a little late to accommodate our schedule.
Visited the new store in Williamsburg, VA on Memorial to check out the sale. I was greeted by Terry who remained readily available to answer my questions. I ended up purchasing a Marlow sofa and will have it delivered later this summer. Terry was just great to deal with and made the buying process easy (even though the computers weren't cooperating!) Very nice store. The cog mirrors are awesome!
Terry was my sales rep and he was awesome!!!!! He greeted me with a warm and friendly greeting & smile. He then allowed me to walk through the store on my own and browse without feeling hassled or like the next sale. He followed up with me after allowing me time and then assisted me with finding my new sectional. I'm extremely happy with my shopping experience.
We had a great experience at Ashley Furniture today! Ruth Ann was fantastic to work with. We will be back for sure!!!
Zulma was very helpful!
The salesman was very helpful and kind.He did a great job very informative on the product that we bought.
Given a chance it should make a good go of it here. They let you look around and don't bother you.
Ashley Furniture Williamsburg, VA is open! The store is big and bright offering many styles of furniture. The staff is so friendly and helpful. Charlie G was fantastic. He took the time to listen to what I wanted and found the perfect set. All of the staff is friendly but professional, it made for a very pleasant experience.
I had a wonderful shopping experience. Stella was very patient, kind and went above and beyond to make sure I was a 100% satisfied with my choices.
Beautiful showroom, lots of options in stock
Zulma assisted us with our bedroom set and was very knowledgeable about mattresses. Great customer service, very friendly. Would recommend her to any one. Thank you!
Stella is a superstar. She made me feel comfortable and helped me find what I wanted and listened to what I needed. Didn't try to upsell to get the most value but my value.
Stella was amazing, she let me look around and was very helpful and answering all my questions. I look forward to going back and getting my adjustable base and mattress as soon as move into my new home.
Stella was awesome! She really helped selecting a couch for my new place a breeze
Terry was very patient and competent He took time to get to know us, showed interest in our needs.
I have shopped Ashley for all my needs since moving to Virginia. I like the furniture styles and quality. I wanted to redecorate and swap out my living room furniture prevously bought from Ashley to meet my changing life style. The new Wlliamsburg store had everything I was looking for. Terry my sales assistant was very helpful. He paid attention to what i needed and what I preferred. I am very pleased with my experience.
Friendly, almost too much, probably because we had our 5 year old with us, felt more like being watched. Really nice inside as most furniture places are, they had a pretty varied selection.
Sales associate Zulma is and was professional in all respects, easy to speak with no pressure and when all was concluded I walked away a completely satisfied customer thank u Ashley Furniture for having a wonderful awesome person on your team
Stella is a very nice and knowledgable associate. She works well to find just what you want and give you options that meet your budget. She is laid back and gives you the time needed to make decisions with no pressure. Beautiful store with a great selection. This is what Williamsburg has needed for quite some time. Welcome to Williamsburg Ashely Furniture! 🐶
Excellent customer service Mr. Terry and Mr. Cody. They made me feel so welcome as soon as I entered the store. I got a beautiful sectional that will be delivered to me in 2 days. So happy I decided to go with Ashley Furniture. They have a really great selection on living room furniture and also some really nice bedroom furniture. Will definitely recommend to anyone looking to purchase new furniture for their home. Thank you all again for excellent service.
The experience we had with Zulma could have been no better! From the time we walked in the door, she was so kind, simply asked our names, including our son, and let us take a look around. There was no pushy salesman/woman pitch, just “have a great time looking around” She followed up with us after we had a good look around, and listened to our needs. She didn’t try to steer us one way or another, just allowed us to look around, get comfy, and take our time making a decision. We had been looking for a week, which doesn’t seem like a long time, but we were in desperate need of something, and just tired of spending all our free time at furniture stores. We left with a great sofa, loveseat, and recliner, in the color we wanted AND for a great price! We have already referred someone to her, and I’m ready to go back just to hang out with her! Seriously. She was that fun and just made this process so much easier! Highly recommend and we will be back for any furniture or decor needs in the future!
They have a vast selection of products to browse and very reasonable prices! Their staff was very kind as well. The person who helped me was named Gary Simmons and he was very knowledgeable and made sure we were taken care of. Definitely recommend!
Gary was very helpful and patient with us as we took our time to decide what we wanted and through some changes of plans. We'll be coming back and looking for him for sure.
I went into Ashley Homestore today with my daughter to find her a bedroom set and we were greeted by Terry and he was awesome. He was very informative and showed great customer service.
Friendly delivery guys beautiful TV fireplace stand
My sales ladies, Denise and Winsome, were amazing! They were very attentive to what we needed for sizing for our living room furniture. They helped us pick out an amazing couch, accent chair, and ottoman! They always made us feel like we were #1, and we didn’t feel pressured or rushed into choosing what fits our family. This store has really great options/configurations for all types of furniture. I definitely recommend this new store and the lovely staff that helped us!
I got great service at Ashley furniture store I brought my ad in that I got in the mail and they honored the price for the couch that I had my eye on. I got exceptional good customer service. The delivery isn't going to be but maybe a week or 2.
allie is excellant and did a geat job measuring the furniture
I love the selection of furniture at Ashley. My family & I are looking forward to our new kitchen table and living room pieces. Thank you to Allie for her professionalism in aiding our selection and purchases!
Great experience finding home decor at Ashley’s in Williamsburg! Kaitlyn had great ideas and was very patient as we selected decor for several areas in my home. She spent a lot of time helping me and encouraged me to ensure that I loved an item before purchasing it. Stella’s knowledge and decor recommendations are second to none! Overall friendly and great staff!
We came in the Store to kill some time before we went out to eat. Allie was such a great sales person, a sofa is following us home. Thank you Allie!
Lisa was so helpful with all of my wants and needs and so very patient with me and my indecisiveness. Thank you for your kindness and keep up the great work! I cant wait to get my new couch!
Super nice and friendly vet!!
Great shopping experience....especially with the help of Zulma! Thanx for all of your help!
Gary is awesome! Very professional and personable. I am new to the area and he has made me feel very welcomed. He went above and beyond helping me. I will definitely recommend Ashley's furniture . I will be returning to see Gary to complete the furnishing of my new home.
They finally opened! The first time I went the store was under construction but claimed to be open online. I’m glad to see they finally opened and the place is truly beautiful. All the workers are extremely friendly. I was also able to speak with Zuma who so helpful in communicating with me in Spanish so I have a better understanding since English is not my first language. Overall the experience was great !!!! If you have doubts don’t even if your first language isn’t English they are sure to help in whatever way they can !
Stella's awesome. We bought us a TempurPedic King, got home, and realized it wasn't gonna fit in our bedroom. She no hassle switched us out for a Queen after I stood up stressing it all night. Delivery is set 6 days from now. Can't wait. so far a great experience.
Great shopping experience, very friendly and very open. Winsome is a great lady to help you.
Beautiful showroom. Stela was amazing
Ashley Home Store of Williamsburg is NOW OPEN... Absolutely beautiful inside and out! Great prices and friendly staff! What a fabulous selection! What a wonderful addition to the community and a GREAT place to buy a mattress! 😍😍😍😍😍
They finally opened.
Not built yet. Website shows that it is open when in reality it's still under construction. Could have saved the gas $$ I wasted.
For additional details on the offers on this page, click here to learn more.
0% interest for 72 months^° with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
^°Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.