Ashley Store Winchester, VA

I had a wonderful experience with Cathy. She helped us choose the perfect furniture for my brand‑new home, and I couldn’t be more pleased with her support. She was incredibly accommodating and attentive to our needs, making the entire process easy and enjoyable.

Tony was great!!

Tony had the best customer service, knowledge and answers to every question! He made the buying experience enjoyable and catered to all our needs! Thank you Tony for all the help!

Cathy was excellent and helped us every step of the way.

Karyn was a tremendous help in helping us pick out a new living room suit! Great customer service!

Happy to be back again the best place to get good quality furniture with great service as always. To the manager, thank you so much for giving the best price.

Karyn was amazing with my family this evening. Very helpful, great personality and very friendly. We got a new living room set. She was the best, thank you!

Tony was fantastic as soon as we walked in the store. We didn't have any intentions of buy a bed as we could have gotten a better rate from Nectar online. He did an outstanding job of explaining everything from the pilot choice to the actual mattress. Had us lay down on them and went through the features. Because of him we chose to spend more money and go with the Winchester store. He is too be commended for his professional approach. He listened to our needs and desires and met them with flying colors. We couldn't have asked for a better person to great and we will recommend this store and him to all our friends.

Ashley Furniture in Winchester ,VA is awesome. Wonderful service, products, and prices. Our salesman, Keith Hernandez was very knowledgeable and helpful. The manager, Cameron, made the whole process go smoothly. We will shop there again!

Jasmyn , was very helpful and quickly found exactly what I needed

Rhonda was great. Very patient with us. Would highly recommend Ashley furniture and Rhonda. Cameron was also amazing with us as well!

Karyn is great! Great selection and awesome experience!

We have bought from Ashley in the past so while on this furniture quest we decided to go back and see what they had. Our salesman Carlos was professional and phenomenal from start to finish in this furniture buying experience. Not only did he provide all the answers to the questions we asked, he provided us with other options. The store manager Cameron was also informative and professional. We will continue to support this store and highly recommend Carlos!

Carlos was great! At his suggestion we inspected the floor piece I was purchasing and we found a flaw. Thank you Carlos! And Ashley took care of me for sure today.

Quick and easy purchase, was shown a variety of options. Enjoyed our experience with Cathy. She was very professional, polite and knowledgeable 😁

Karyn was wonderful in showing me the different bedroom sets and helping me to pick one out. She also helped me out with the financing and giving me a great deal!

We had a great experience with Karyen. She was very helpful and attentive with us.

Tony was awesome! Come get your furniture from him!

Good and helpful service. Cathy was knowledgeable on current technologies and very helpful.

We came to Ashley to look at bedroom furniture for our new home after a recent move. Cathy greeted us and gave us space to look on our own, which is really important to us when going into furniture stores. We came to her with our questions and she quickly helped out and set us up with our order. She explained where we could save the most money which was a huge plus. We weren’t planning on a new mattress but we did end up looking at them and told her which one we liked. Cathy is a sleep specialist and explained the mattress thoroughly and added it to our purchase. Overall, it was a nice experience working with her and enjoyed her conversation. Highly recommend!

Cathy was great. Super helpful :)

Worked with Lori, exceptional customer service. I told her what I was looking for, my budget and we got straight to business. I do loved that she showed me options in range or the space size I had provided and also kept my fur baby in mind as I was looking for something firm he can enjoy. 5 stars. Thanks Lori!

Came in looking to buy a couch. Was immediately greeted by Rhonda, who then helped pick the best fit for our family. She was so helpful and kind & I cannot recommend her enough!

Rhonda was a delight, helped us pick out a very nice sectional couch.

My husband and i purchased a piece of furniture today at the Ashley furniture store in Winchester va. Wanted to recognize Jassmyn for her excellent customer service both times i came by to the store. Very professional and excellent interpersonal skills. Thank you.

Tony the goat. Got me a nice mattress.

Very helpful, patient and knowledgeable

Cathy was very helpful during our search for a new living room set!

Tony was amazing! Thank u so much!

Tony was terrific!

Rhonda was very helpful and pleasant. Great representative of Ashley

Great customer service! Was in and out very quickly.

Wonderful service! from Jassmyn!

Rhonda was wonderful to work with during my first couch buying experience. She was able to answer all my questions in a way that I could tell she truly understood what I was looking for, and more than that, cared about providing me with my dream couch. My fiancé and I were very pleased with our experience at Ashley and credit a lot of that to Rhonda’s assistant. Very personable and straightforward, we will definitely be back for any home or furniture needs. Also shoutout to Karyn as well who helped us with our initial look around the store.

Zeke was great to work with! He was super friendly, helpful and knowledgeable. This is the second time we have purchased furniture with his help and it was an easy process both times

Kathy Hugh was a very helpful sales person. Helped us pick out the perfect sofa & loveseat & recommended the best mattress.

Decided to stop in after work to see what couches they had for what I was looking for. Tony talked to us and helped us find exactly what we’re looking for. He answered all our questions and concerns with kindness and care. We were able to find the perfect couch. Ive heard previous things about Ashely that I was too fond of but we decided to give it a try anyway. Tony completely changed my previous assumptions and turned all my feelings about Ashely to positive. Absolutely best experience at a furniture store. Best service I ever had 10/10.

I bought a living room set and I got it on sale so I’m happy

Jassmyn was absolutely wonderful during our experience at Ashley Furniture. She was patient, knowledgeable, and made the process of buying our first couch easy and enjoyable. She took the time to answer all of our questions, helped us find exactly what we were looking for, and never made us feel rushed or pressured. Her customer service was outstanding, and we truly appreciate her help. Highly recommend working with Jassmyn if you’re shopping at Ashley Furniture!

Lori was absolutely fantastic. Very helpful and informative. Would recommend to anyone looking for furniture to shop here. Great experience.

Great service and customer care from Karyn.

I went to 5 different furniture stores and Lori was the absolute best! Friendly, knowledgeable, and helpful. Superior customer service! Thank you Lori!

Karyn was great! She made the process incredibly easy and smooth. Karyn made us feel welcomed and there was no pressure to buy. She was patient and answered every question we had.

Rhonda and Lori were extremely friendly, helpful and patient

Lori was great

Over amazing experience thanks to our amazing sales rep, Karyn.

Lori and Rhonda were amazing to work with! We highly recommend them. Thanks Ladies!

Great job working with us

My wife and I visited over the course of three days. What we wanted wouldn't fit in our room no matter how we changed the layout. Cathy and Lori were very helpful over the course of the first two visits. They showed us options and were incredibly patient. We brought it family in the third day where Cathy showed us even more options. She came up with a great solution for our family size; one love seat and two over sized chairs that are both power reclining. I will definitely come back again. The staff was very kind, polite and patient. We both felt like they were here to help us and not just sell furniture. Thank you

Cathy was incredibly helpful with my purchase of a Tempur-Pedic mattress. She showed me a variety of mattresses and was mindful of my budget. She was so kind and a great person to work with!! Would recommend her and Ashley!!

Great service and experience as usual! Cathy was very knowledgeable and guided us to exactly what we were looking for. A++

Worked with Rachael and Rhonda. Rachael spent a lot of time answering questions and assisting on my first visit. Very patient and knowledgeable. I returned on a different day to make purchase and Rachael was off so Rhonda helped me finalize my purchase. Rhonda also very patient and helpful. I highly recommend both ladies.

Tony was fantastic! Great experience!

I can't say enough about Cameron and Tony they were very personal and professional in every manner. We had a bit of an issue with our unit and they were on it quickly and fixed it quickly. They are great people

What started out as a nightmare with Ashley Furniture in September has finally ended in a positive note due to Tony and Cameron. They were wonderful to work with today. Thank you so much guys.

Rhonda was the best with not only helping pick the perfect sectionals, but she made sure we got the perfect price! She truly is fantastic at her job we will most definitely be back in the near future to add on to our dream sectional!

Rhonda was amazing! She helped us throughout the process of picking a couch for our new home! She was thorough and made sure we loved everything before we left. Would recommend her to anyone who comes here!

Carlos made my first visit to Ashley Furniture a great one, especially being his first sale on Christmas Eve. He was friendly, helpful, and made the whole process easy. Congrats to Carlos on his first sale he did an awesome job!

Rhonda absolutely is amazing. Helped me get an amazing couch for an amazing price.

Dear Ashley Furniture Customer Service, I am a resident of the Winchester community. I am writing to express a concern that has deeply affected myself and many members of our community, who have long appreciated and supported Ashley Furniture as a valued local business. Recently, my wife and i went in to the show room to look at the furniture and we were assisted by Lori hampl the sales person and part of the management we decided not to purchase at time because we still needed to think about it , we became aware that Lori has been posting anti-Islamic sentiments on her social media, which has been hurtful and offensive to our community. This development has left many of us disheartened, especially since we hold Ashley in high regard for fostering a welcoming environment in our community. I kindly urge you to look into this matter, as we believe it is important for a beloved company like Ashley to promote unity and respect among all community members. Thank you for your understanding and attention to this serious issue. We look forward to seeing how Ashley Furniture can continue to support inclusivity within our community. we were planning to come back to purchase from lori until we saw the video she publics posted on facebook. Sincerely, Babar Alamgeer

We loved our experience with this store. Tony was very patient with giving us space to explore the store while also answering our questions with transparency. We decided to go ahead with our purchase due to the durability of the product and the 5 year warranty.

Rhonda and Lori were very helpful. We were able to get exactly what we were looking for.

Rhonda was great and extremely helpful. Lori helped as well. We bought more than we came in to buy...but I still am highly satisfied!

Love the furniture love the prices most of all the 0 interest free financing

From the first interaction Rhonda made me feel very comfortable. Financing was super easy!

Tony and Cameron are great to work with nothing but positive things to say. They are extremely knowledgeable.

Lori gave us excellent service! She is professional, courteous and knowledgeable. It was a pleasure working with her to make our choices and place the order. She made us feel welcome and listened to our furniture needs. We will definitely be return customers and will be turning to Lori again soon when furniture shopping.

We bought a sofa and Cathy was awesome to work with. The communication was great and the process of financing went quickly! Highly recommend

First and foremost, our sale rep Rhonda was 100% amazing, she was beyond helpful and such a pleasure to spend an afternoon with, SHE gets 5 stars. SECOND: Communication with this store sucks, and I mean BIG TIME! An original date of delivery was set, then changed after time off work was arranged. I called and left 3, yes 3 messages and got NOT ONE call back! The 4th call I waited on hold for an eternity and finally got thru to Customer Care, where its clear they read from a script. Was told that even though my check cleared the week prior, they haven’t clear it on their end at their bank. Where do they think the money went…Narnia??? Was given a new delivery date and told the items ARE in the warehouse, so it’s “no problem”. “ One of our representatives will call you the night before delivery and 30 minutes before the actual delivery on the day of delivery” Ok great……EXCEPT NOBODY CALLED!!! We had to call THEM only to be told, “yeah it’s not coming today, sorry but the items aren’t in the warehouse yet and we’ll get back to you” (no they won’t). Just left yet ANOTHER voicemail, and I’m not expecting any call back. Ashley Home Store of Winchester, your communication skills lack any substance and after I finally receive the furniture I paid for, I will never return, which is a win for me!! #dontpissoffaNYgirl

Rhonda did a fantastic job helping us pick out our sectional! She had great suggestions and, after a lot of searching, she helped us find the perfect option!

Cathy was super helpful

Cathy was a phenomenal salesperson. She gave us ample time and space to make our own decisions. When she thought we needed information, she came over to let us know certain features about the product and left us to discuss the product between ourselves. No pressure, friendly, and knowledgeable. We will highly recommend to everyone, and we will be back.

Cathy was patient and knowledgeable! Helped me find a sofa for a room with challenging measurements.

Very efficient, helpful and knowledgeable. Lovely to talk to. Would certainly deal with Rhonda again.

Great experience! Rhonda was so helpful and had so much patience with us when we changed our mind 10 times!

Cathy was very informative and helped us find furniture for our new home that we love! I would definitely recommend her to anyone interested in purchasing from Ashley.

Excellent service. Staff was helpful and worked to get me what I wanted. Thank you Rhonda! Thanks to all the others who helped.

We had a good experience buying a recliner chair at the Ashley store in the Delco Plaza in Winchester, VA. Our salesperson Rhonda was very helpful. She did not hover over us or follow us around. She said she was new and she did a great job answering our questions and explained each of the charges related to our purchase. We definitely would consider buying from this location again.

Rhonda was the best. Positive attitude and super sweet. She went above and beyond to make sure we not only had a lovely experience but we walked away with what we really wanted for a good price. We appreciate you Rhonda.

Was looking to come out with something specific. However, Rhonda the sales associate was not only transparent and thorough but cheery and GENUINE, which made not only the deal she was able to provide worth it but wanting to spend our money on something better than what originally we were out to get when we walked in. Thank you, Ronda and your team for your help. Yes, we will be back in for future purchases.

We had a good experience today buying two mattresses for our kids bedrooms. Cathy was great and we'll be back to buy one for our bed soon.

Had a pleasant experience! Much easier than I expected!!! Rhonda and Cameron were so helpful and friendly.

Cathy was great! She was very helpful and respectful.

Cathy was great and very kind to us. She gave us plenty of time to think, wasn’t pushy, and made our experience shopping at Ashley very pleasant.

Cameron and Rachel were amazing! Definitely coming back!!

Working with Cameron and Lori has been a wonderful experience. The wealth of knowledge he shows is incredible. In a very new experience on the new mattress world he answered all questions . He and Lori are a great team and a great asset to your company. My wife’s back issues were our major concern, and he delivered 100%

Karyn(with a Y) was amazing with my friend Lois. Lois has been in a hospital and rehab for over three months with a lot of pain and another year of healing to go. Lois needed a bed with an electronic base to help her with her mobility needs as well. My daughter and I came to the store and met Karyn. Karyn spent a great deal of time with us as we told her about my sick friend and her needs. We tried several beds and Karyn taught us so much about choosing the right bed and pillow. Karyn offered to set up a time so she could help Lois (with no interruptions from other people) find the bed to help her with her many needs. Karyn spent 2.5 hours with my friend (a good portion of that time, Lois got a much needed rest on “her” mattress while filling out the paperwork) and Lois got the bed that will help her. Then Karyn said s prayer for Lois and we were so thankful. The store had a 0% interest free payment plan for two years. Also, Karyn taught us how to use the electronic base (and properly how to use the pillow) to obtain the most restful and supportive sleep. We are very happy with Lois’s purchase. We were all very thankful we met Karyn, because she truly cared about Lois and getting her a restful sleep. If I could put this as a ten star review, I would.

Karyn did an excellent job with great customer service!! We will come back!

Great service by Rachel!

Had the best experience here with Rachel! She was amazing at her job. Very knowledgeable and has such a good approach. She knew when to check in, and when to give us space to look around. She described the material and benefits so that we could make an informed purchasing decision. We went to a few local furniture stores and were most impressed with the quality of furniture and expertise here at Ashley’s! The manager, Cam, took time to come explain the history of Ashley Furniture also and the warranty. If you go here for furniture needs, ask to speak to Rachel! You won’t be disappointed! They definitely went the extra mile!

Karyn was wonderful and helped us through the entire process! Fast and easy.

Cathy is the best !

5 stars for Rachel! She was extremely helpful and made sure I got exactly what I wanted without trying to up-sell me anything I didn't want.

Karyn was very helpful and informative! Great experience!

Had the best experience! Catherine was extremely patient and took time finding the best incentives for our needs. Catherine was multitasking and helping multiple customers at one time. I will definitely be back! Cameron the manager took time to help us pick out a mattress and had great knowledge about each type of mattress. Thank you!

This was our first experience at Ashley Homestore. Karyn, with a “y”, was absolutely wonderful! She was not pushy at all. She gave us our space. She never made us feel rushed. She answered all of our questions and made the entire experience pleasant! Highly recommend!

My experience was wonderful very informative very friendly. It was Awesome!! Cathy was Beautiful and kind. Thank you

Lori was amazing, patient, and took the time to show us exactly what we were looking for. Not only did she take the time but helped us piece together my dream living room giving me tons of options. Will definitely ask for her help when we are ready to update our bedroom.

Zeke at Ashley Home was fantastic and so helpful! We bought a bedroom suite and decided to take a look at mattresses while we were there. Zeke was totally knowledgeable about the different types, pros and cons of each, and as a result we decided to buy a split king Temperpedic bed! So excited! Definitely recommend Ashley Home, and be sure to ask for Zeke!

Cathy was so helpful and knowledgeable. Answered all my questions and was able to get us a great price. Would shop here again.

Racheal helped us with all our questions and needs, very very polite! Best sales person I’ve ever dealt with!!!

Great experience with Cathy.

Great shopping experience at Ashley Furniture, Karyn is so friendly and helpful, best service in town!

We had an absolutely fantastic experience here with Rachel! She was so kind, knowledgeable, and helpful as we made decisions and purchased furniture for our new house. We’d recommend this Ashley location and Rachel to anyone looking for an easy and supportive process!

I purchased a kitchen table 4 months ago from a Ashley store in Leesburg. The table was delivered but with only 2 stools not 4. Long story short is still missing 2 stools. Delivery that I paid for complete failure. When I purchased they offered me to pay for white glove service ($$$$) I declined l. There must be a problem because they keep trying to give me floor model stools. As I had to haul the table and construct both the table and the stools. But this gets better after a couple months three trups to the Winchester Store I finally requested managers assistance. I think this guys needs some training because in his little mind he apparently thinks by trying to resolve this he is doing me a favor and has no obligation to help. Do what you want with this store but this manager should be cleaning the parking lot not interacting with customers such as myself that have been nothing but patient and accommodating. Ashley you failed.

Excellent service! Easy and fast purchase!

Great chstomer service from Karyn!

We had a great experience with Karyn (with a Y). She was patient and extremely helpful as we made our furniture selection.

Cathy was very patient and helpful when I went in to look at sectional couches, which was much appreciated!

I had the pleasure of working with Heather during both of my visits to Ashley, and I was thoroughly impressed by her professionalism and dedication. She was exceptionally patient, courteous, outgoing, making the entire experience enjoyable. I truly appreciated her consistent support. I highly recommend her to anyone seeking considerate service.

I would give zero starts if I could. Returned a piece of couch, was told I had store credit. Went in to the store to use the credit, was told I had $421 to use. Bought a coffee table, picked it up even to not spend any additional money over the $100 out of pocket we already had to do. A MONTH later they call me and say “Oopsies we made a mistake, you had no credit - now pay us NOW for this table” a table that I never would have bought without credit. Oh, and I can’t even add it to my original financing that they “decreased” upon return of the couch piece. I’m sure they do this to people all the time. I will never recommend this place to anyone. Crappy furniture and shady business practices.

Cathy was patient and very helpful.

Karyn was extremely helpful, patient, and accommodating without putting pressure on us while we made our decision on which recliner to choose.

Karyn with a y was a super fantastic sales representative, she worked with my fiancé and I to find a deal that worked best for us! We will definitely be back to work with her again!

Karyn was super helpful with our purchase!

Cathy Kathy is a good asset for you guys. He is a very helpful and very passion. I make this sale because of her.

Karyn was friendly and professional! Very easy to talk to. Great service all around!

Cathy. Absolutely wonderful!

Unfortunately, while purchasing from Ashley was easy and pleasant, customer service completely stopped once the sale was complete. During delivery, the Ashley delivery team damaged our home by cracking a windowsill. They then covered damage to the bed frame by placing the mattress over it and did not disclose this to us before leaving. They also accepted a cash tip without mentioning any damage. When we discovered the issues after the delivery team left, Ashley attempted to send a different third-party company to repair the damage. We were not comfortable allowing additional vendors chosen by Ashley into our home, so we declined. Ashley provided only a small amount of compensation. We then requested a refund of the delivery fee, especially after a second Ashley delivery attempt (meant to address the original damage) went to the wrong address. At that point, we no longer wanted the furniture and attempted to return the entire bedroom suite, but Ashley refused to allow a return. Despite over 10 attempts to contact a manager, we received little to no response. Ashley also refused to waive the $500 delivery fee, despite the damage, miscommunication, and multiple service failures. After months of frustration and no resolution, I am now filing a BBB complaint as a last resort. I strongly recommend thinking twice before purchasing. Save yourself a four-month headache and avoid this company. DON’T DO ITTTTTTT…..

Cathy

Keith was absolutely amazing!!! He went above and beyond helping my wife and I get the perfect bed set that we were looking for with all of the features we were asking for!!! If you are looking for the best customer service and someone who is extremely knowledgeable, friendly and professional in the furniture department you have absolutely come to the right place!!!

We had a very good experience with our sales person named Karyn at the Winchester store

Poor communication and customer service. If you buy from there be prepared to be the one to make the effort for all communications on the sale and the delivery.

Cathy was a pleasure to work with, she was super helpful and very patient while I did endless circles around the store searching for the perfect sectional for our space !

Cathy was very helpful and great to work with !

Karyn was amazing to work with! She was so patient with me and my 2 toddlers, and worked with us to get what we needed!

Cathy was our sales person and she was lovely. Professional, respectful, kind and patient with us. She was knowledgeable and gave us space to decide. We ended up happy with our purchase and with Cathy's help. Great job Ashley Furniture in Winchester, VA!!!

Karyn was great & super helpful. Great experience!

Cathy was very nice to work with. She helped me with my indecisive brain & we found the items that will work in my small area.

Great Customer service very helpful and polite

Cathy was a great help.

Very friendly and knowledgeable. Cathy helped us find the perfect living room set for our home.

Excellent, professionally managed business. Staff is service-focused and accommodating. The couch and Ottoman i bought there are beautiful, reasonably priced and delivered and set up perfectly. Thank you Zeke and the whole team!

Lori Excellent sale person with great demeanor and attitude towards her customers

Cathy was very attentive and easy to work with, letting us roam and spend as much time as needed to find the right furniture for us!

Cathy was great very helpful and efficient.

Cathy helped us pick out a beautiful love seat! Quick and easy!

very incompetent staff. ive spent 5000 on funiture... and they refused to replace a 150 stool that was defective at delivery

Cathy was more than helpful. She showed us a number of different mattresses and options. She told us of the interest free financing. She was never pushy. I would recommend her in the future.

Cathy was so helpful and friendly. She gave us all the information we needed without being pushy. She gave us lots of time to check put all our options.

Cathy was a great help!

Cathy

Cathy, did a wonderful job and helped us with every single step of the way and was very patient with us. You guys are should be thankful to have her she is a great employee!!!

Cathy was super helpful and patient with us as we discussed multiple options and worked through us having to go home for measurements.

Karyn was AMAZING!!! She went above and beyond and spent so much time with us go make sure everything was right!

Horrible customer service. Manager doesn’t know policy about returns and if you buy anything good luck on returns or re-selecting. They have no idea what they’re doing at this store or as a company. Pathetic excuse for a widely known store.

Service was great and got a good amount of items for a good price. Would definitely buy here again. Karyn was super helpful and knowledgeable and helped so much by getting new items.🙂:)

Karyn with a “Y” was great!

Amy and Bryan were very helpful and funny people. We kept changing on them but they were so nice and respectful all the way through. Very happy with the outcome of this store and the people here!

Great experience there today. Karyn was very polite and helpful today. We were very pleased with the over all purchasing experience with everyone we worked with.

Karyn was fantastic. Excellent customer service and made our furniture buying process very easy.

Cathy was extremely helpful and patient. She's a great asset to Ashley and a joy to work with.

Cathy was fantastic!

I have been to Ashely’s in other locations. I came here because my husband wanted to stop by the nearby sporting store so I came to take a look and see what was new. I had no idea I would be creating a core memory here. I was professionally and cordially greeted by Miss “Karyn with a Y”. (That’s how I remembered her name). Karyn’s form of communicating was something rare amongst those in service industries. She listened to what I stated I was looking for and she directed me exactly to the furniture piece I didn’t think existed. Not only that, her product knowledge saved me from sleeping habits I didn’t know were creating the perfect environment for body aches and pains. When she demonstrated zero gravity vs my everyday sleep position, I was absolutely floored by the difference! Many would just sell me what I tell them I’m looking for, Karyn didn’t. She opened my eyes to a world of WHY furniture is designed to help make lives better. I left this Ashley’s peace of mind and body. If you’re in the area, ask for Karyn; among the few who loves what she does and it shows in how she cares for people. Thank you!! I highly recommend! 09/03/25 Update: Unfortunately I have to change the rating for a few reasons. 1. On delivery day, the driver/installers delivered dirty and broken furniture. They installed so quickly, I only had time to check the couches. Also, the rug ordered the driver told me the rig was not available whereas two days before, I received confirmation that everything was getting delivered. After they left, I was cleaning the dining table and found a SKU sticker on one of the dining chairs. The sticker was concealing a crack on the chair. Very intentional. I called Ashley’s and they were able to start a claim to get it fixed. They stated the drivers are responsible for the condition of furniture. Great. 2. The dining table. My husband leaned on it to situate himself on the chair, it almost fell over. We then discovered the base is missing two screws and the table sways with the pressure of my pinky. Very dangerous. I started a second claim to get this fixed. 3. Furniture quality isn’t the best but also not the worst. The customer service reps were helpful to do their best to fix these issues. I’m still waiting on the rug that was on back order until today. I called to find out it won’t be available until the 24th and IF it’s available, they will call to schedule.

Karen was absolutely patient and super helpful!! Appreciate her very much!!

Karyn Lester was very kind and very attentive and helpful.

Great and easy experience with Cathy!

Nothing but positive things to say. They price matched for us from a whole different store. They also price matched the shipping fees too. Such friendly service and we ended up with exactly what we wanted!

Karyn was thoughtful and understanding of our preferences and shaved a couple hundred bucks off the online price. All we could ask for and then some!

Karyn was our sales associate. She wA awesome!

Karyn was fantastic! Very helpful.

We love our new bed. We went twice to Ashley-once to look and once to buy. Karyn did a great job with pricing and explaining options. Thanks!

Lori was amazing! Listened and found exactly what we wanted. Lots of great options

Karyn was very helpful and thorough with answering my questions and made my transaction easy

Worst experience ever do not buy from here. Obviously like any smart consumer.I inquired about the return policy. I was told returns and exchanges are store credit only. If I have an issue, I just call customer service and they'll process the return or exchange. During delivery, 2 of my railings were ripped out of the wall. They attempted to cover scratches on my floor without informing me. The table delivered is covered in scratches. And I wanted to exchange the bed frame as it doesn't fit in the space well. Also, they did not build the bed correctly.And I can't even move it without it falling apart. Customer service is telling me that exchanges are at their discretion and they are denying me exchanging the bed. And then they closed my case without doing anything about the damaged table or unproperly built bed. They are gonna send me a seventy five dollar check for my railings. I went back to the store and spoke to a different salesperson and inquired about purchasing a bed frame and asked what the return policy was only to be given the exact same information... call customer service and they'll allow you to exchange it for store credit.

Karyn was very informative and not pushy. She was clear and listened to my needs.

Customer service sucks! I only gave the store a one star because I had to choose one. These people have been a headache to deal with. I have damaged furniture and no one wants to deal with it. I’ve sent multiple emails to multiple people that claimed they cared and they’d handle it and NO one has called back or handled it. I just made my first payment and my furniture is still broken.

Karyn was pleasant and attentive from beginning to end. We were able to pick out dining chairs and a beautiful living room set. We had a very nice visit…TY 💜

Cathy was amazing and very helpful!

Karyn was very friendly and informed about the products. She made the process super easy! Thanks!

Cathy was amazing. She helped us find the perfect setup for us while not being overbearing or pressuring us into any specific pieces. She also went out of her way to find the perfect color availability to accent our home.

Cathy was very helpful with us

Karyn was the best!!!

Wonderful experience with Karyn helping us find all the furniture we needed! Thank you very much!

Cathy was very helpful and explained everything clearly in great detail

We had a wonderful experience at the furniture store thanks to Cathy! She was incredibly helpful, patient, and never made us feel rushed or pressured. The whole experience was smooth and enjoyable. If you’re shopping for furniture, ask for Cathy!

I love the staff, super nice

Karyn did a great job answering all our questions and provided great service.

Karyn was super helpful!

Clay and Thea were very helpful and thorough. I enjoyed buying a mattress, was well informed throughout the whole process and they heard all my preferences respectfully. Thank you!

Absolutely amazing experience with Cathy at Ashley Furniture! She was knowledgeable, patient, and made the entire process smooth and enjoyable. Highly recommend working with her—5 stars all the way!

Cathy was great would recommend speaking with her

Cathy is very helpful! Very knowledgeable and had my best interest in mind Great experience. Would recommend her to everyone!

I was not 100% sure what I was looking for but Jack was patient and gave me space to look around and guided me to the PERFECT chair! He completely sold me on it and was sweet and kind! Thanks!

We had a great experience at Ashley. Clay was very helpful and helped us get exactly what we wanted. We will be coming back soon!

Amazing experience at Ashley’s thanks to Clay.

Bought a new sofa and loveseat today, and Clay was a great help with the whole transaction at Ashley furniture

Karyn was extremely helpful and knowledgeable in my search for a King upholstered bed. She also helped me to select the perfect Ashley mattress with adjustable base for my husband and I. I am super happy and pleased with my shopping experience. I can’t wait to receive our new bed at our new home and shop for more furniture!

Clay was wonderful to work with and very helpful. I am very pleased with my experience at Ashley furniture in Winchester

Rodneya was a joy to work with. She walked me through all my questions (which were plentiful), allowed me time to shop and look around the showroom, and finally provided some helpful tips for my final decisions. I will definitely be back!!

Clay was helpful, descriptive, and provided clear advice that helped us make our decision easy.

I had a wonderful experience here at Ashley’s thanks to Clay! From the moment I walked he was super patient, kind, and welcoming. He didn’t pressure me at all which I really appreciated. He took his time to explain everything clearly and made sure I had all the information I needed to make the right choice. He was incredibly helpful and just genuinely a nice guy. You can tell he cares about his customers and loves what he does. Clay made the whole experience smooth and stress free. I highly recommend asking for Clay if you’re shopping at Ashley’s!

I had a wonderful experience with Clay during my visit at the store. He was very patient with answering all my questions and explained everything wonderfully. Especially when it came to finding a mattress he let me try out every mattress until we found the right one! Clay's customer service was exceptional.

We weren't going to use a sales person, but soon realized that Karyn could more easily help us through our conundrum. Many of a salesperson could learn from her. Her sensitivity to our wants and needs was handled with the knowledge of her product. Thank you, Karyn. You're the best.

Searched around at a bunch of furniture stores in Winchester. Walking in and being helped by Cathy was an absolute blessing. She knew everything inside and out. Had a great sense of humor. Was flexible as I changed my mind a million times and made the entire experience and absolute blast! I highly recommend you ask for her when you come in.

Absolutely the worst experience I have ever had buying furniture. They forgot to schedule the delivery I set up and then when they did deliver it we found out we were missing pieces due to them being on back order. When asked why were weren’t told that at the time I was just told I don’t know. Was assured that they would reach out Friday with the status of the claim and the back ordered piece would be delivered Saturday. No call Friday and no one will answer our calls so we reach out to corporate who tells us the claim was never filed and they don’t even deliver here this weekend so they aren’t sure why we were told that. These people are liars and incompetent. I would strongly advise avoiding this store at all cost.

Cathy did great describing the product's Ave explaining everything

Cathy, was super helpful and incredibly knowledgeable. Phenomenal purchasing experience.

They had exactly what we wanted at a great price. Jack was extremely helpful. We'll be back in a few months for basement furniture.

Awesome experience! Clay was pleasant and helpful.

We purchased a family and dining room set from Karyn and she was so patient and attentive to what we were looking for. Great experience

Cathy was great to work with and very helpful. She was knowledgeable of all of our options and helpful but wasn’t pushy. Great experience!

Karyn was a great! Very personable and assisted us very quickly. Was able to help us out, answer our questions and get us out the door quickly!

Karyn was great to do deal! Was very knowledgeable and easy going.

Clay was kind and respectful of our time and decision making process. He stayed in contact with us from our first visit and helped us with making the best decision to finalize the purchase.

Very knowledgeable on products! Helped us with a couch and bedroom suit. Very personable and nice to chat with! 5 stars!

Cathy was extremely helpful and professional. She answered all our questions and made our experience easy shopping for 4 twin mattresses and one full mattress for our son. We definitely recommend Ashley Furniture and Cathy when you're upgrading your mattresses!

Cathy was a great help and very professional. Will see her for my next purchase.

Clay was a great help! Good experience.

Clay was awesome and very helpful!

I have never been more disappointed in a purchase like this one bought our 15 yr old son a new bed and it is under warranty. Ashley will not help us with the warrant the head board came free from the frame and it looks like to me it was broke during installation and the used a screw to fasten the headbord to the frame which if you have ever put one together you don't need a screw. I have been trying to get this resolved for 3 weeks all I get is put on hold untill I give up $1500.00 for trash!!!!!!!!"😔 Update there are not going to cover there product after 10 months don't believe them when they say your item is covered and they stand by there product for 5yrs. Anyone else having issues with Ashley furniture in Winchester to were we can get a class action law suite against them!!!!!!

Clay is good

Karyn is simply Amazing. She had my order ready. She provided outstanding customer service.. Thank you

Cathy did a great job! Very informative and not one of those pushy sales people that bug you to death. No, she was friendly, courteous and knew her stuff when it comes to furniture. Thanks Cathy! Would be happy to work with you again.

Cathy was great and worked to ensure we had the pieces we wanted and that delivery was available for us. Would definitely recommend!

Cathy was great, she took me right to the thing I was looking for! It was a no-nonsense experience and a good price.

Clay was exceedingly patient and helpful as we made our decision. He made our experience easy and pleasurable and had no problem deconstructing the pillow fort our son made while we were there..thanks Clay!🤙🏼

It was a great experience. Lori was amazing and very helpful!

Very kind man great attitude!

Easy purchase, found exactly what we needed. Thank You, Karyn.

Clay was extremely helpful while ordering our coffee and end tables. The ordering process was very easy and we should take delivery in a couple of weeks.

Super nice and friendly, was extremely helpful

Great effortless experience shopping for any of your furniture needs! Highly recommend Lori! She’s very smart and easy to work with!

Cathy was extremely helpful and attentative. She wasn't super pushy and understood we wanted to look at other places.

Clay was very personable and helpful. I came in with a friend and hadn’t planned to purchase anything. I just mentioned that I needed a new mattress and he very politely asked me if I wanted to see them . I tried out three of them and knew I needed to get one right away. Clay is an asset to your store! When I need something else, I’ll be back!

Don’t go to the store! Buyer beware! They don’t give you any refunds if something goes wrong. There is absolutely no customer service and you are dealing with highway robbers. They stone walled me for over a month so don’t expect any help. You will save yourself a lot of stress and heartbreak if you avoid Ashley.

We buy our new sofas and Clay Steagall was really helpful, he was very patient with us and he explained everything we need to know about our new furniture. We will be back eventually to get our next furniture at this store for sure… thank you for everything 🙂.

Easy and straightforward. Clay was professional and not pushy.

Clay was very helpful and not pushy and the selection was fabulous.

Catherine was great and very helpful throughout our shopping experience! Informative but not overbearing while we were looking and comparing.

Cathy has been so helpful, informative and responsive to all of our furniture needs. We would not hesitate to come back to her and also recommend Cathy for all furniture needs. She is awesome all around!!!!

I had an amazing experience at Ashley, all thanks to Clay! He was incredibly helpful, kind, and attentive throughout my entire shopping process. He made sure to listen to my needs, offer great suggestions, and went above and beyond to ensure I was completely satisfied with my choices. I really appreciated his friendly demeanor and genuine desire to help. If you're looking for exceptional service, be sure to ask for Clay—he truly made my visit a fantastic one! Highly recommend!

I called the store today looking for a motorized combination recliner and lift chair. I was immediately given to Ms. Thea. Wow, was I ever lucky! She was the most pleasant retail sales person that I have ever encountered. Immediately I knew she understood the concept of customer service. That's very RARE in 2025, trust me, I spent 40+ yrs in sales myself, and and I immediately knew from the sound of her voice, that she really cared about me, as a potential buyer. She worked for over an hour taking photos, texting, and telling me about the available options for my very tight window request in Ranson WV. She was very knowledgeable and answered every one of my detailed questions! Although we didn't close a deal today on my difficult request, she made me feel better about my whole day. If you need furniture, I highly recommend Ms. Thea. You won't be disappointed, but you will get treated like it was 1960. She is a Rockstar - I hope management notices her work ethic!

Clay was really helpful and made the process seamless.

Clay was amazing! Give him a raise, his own store, and free furniture for life!

Clay did a great job helping us pick out our new furniture.

Went to Ashley’s Furniture store to look at living room furniture where Clay helped us find the perfect set! Clay worked with us with the price and all the way through to delivery! Excellent customer service! I will be back!

A super experience with Cathy…great personality, friendly, and knowledgeable!

Clay was very professional, and friendly.

Mr. Clay was wonderful and patient helping us find our new dining room table. Thanks for your great customer service. Great experience!

I thought I knew what I wanted to buy, but Clay showed me other options without being pushy. He sent me a picture of what I was interested in after browsing and followed up with me a day or two later. Great experience.

Cathy was very helpful and quick with what I needed today. She was kind a respectful through the process of purchasing my furniture

Cathy did a wonderful job answered all my crazy questions even when I changed my mind .please ask for Cathy.

Cathy is very friendly not pushing like others store. Showed us a verity of beds and gave us time to decide on the purchase. Wasn't planning to pay that much but it's the quantity of the mattress that matters to us.we are very happy to discover a great show room like Ashley in winchester va. We will look for Cathy on our next buying here in Ashley. Good Friday to all the team here. Enjoy Easter.

Clay is a fantastic salesman! He was informative, kind, and helpful.

Cathy was great to work with. We told her what we were looking for and she led us in the right direction, where we found exactly what we were looking for.

Clay was absolutely amazing ! He made choosing furniture easy ..I feel very confident with my choice.. with Clays experience and furniture knowledge ..we need more Clays in this world!! Thank you Clay..

Clay was very helpful and informative. Not my first time shopping with Ashley Furniture, highly recommend.

Clay was wonderful. Very helpful and pleasant from the moment we walked through the door!

Had a great experience selecting a mattress that fit our needs. Jack was very professional and we left satisfied knowing we will no longer have restless nights

Met with Lori at the Ashley store in Winchester. She was very knowledgeable and helpful in making my decisions on my furniture purchase. She was very caring and understanding of my needs for the furniture, also she was very friendly and courteous. Would definitely recommend working with her again and purchasing from Ashley furniture. We give her a 10 out of 10 rating.

Cathy was very helpful in purchasing a sectional sofa. I also appreciate the flexibility in delivery day.

Clay and Lori were great. Extremely helpful

The Ashley Furniture was great. The salesperson , Clay was so awesome. Clay took his time and walked and explained every purchase that I looked. I would highly recommend him to all my family and friends. He also explained the quality of the furniture which may my purchase decision for my new home. Clay may my purchase outstanding.

Clay did an outstanding job. Very fast and convenient. He showed us all around the store and showed us the recliner Ms we wanted to see. Very personable and friendly.

Cathy was very helpful and efficient. She was very kind as I had my toddler with me and needed things to run quickly.

Very good services . Awesome customer service. Clay was so helpful and very knowledgeable

Brittaney was excellent to work with! She was very helpful!

We came to Ashley simply looking for a living room set. When we arrived we were greeted by Lori. She provided some store info and directed us to the area to begin our search. Lori provided us space and time during our search. Once we found a set we liked Lori was nearby to assist. Great experience!

Cathy was very helpful, polite and listened to what we were looking for. Also, she was patient....my kids were with me. She was great!

Clay was extremely patient and professional even with my indecisiveness

Clay was absolutely amazing! He made my experience at Ashley Furniture seamless and enjoyable while helping me find the perfect sectional sofa. His expertise, patience, and friendly attitude stood out, and he went above and beyond to ensure I was happy with my purchase. Highly recommend working with Clay for a stress-free shopping experience!

Kelly at Ashley was nice to work with. She showed me and my family the options of what we were looking for, and executed the purchase quickly and accurately. I usually don’t want to even go into furniture stores because of the sales people, but if you go to Ashley and get Kelly you’ll have a pleasant time.

Jack was very helpful in pointing us into the right direction to find what we wanted and it was a pleasure working with him

Jack in Winchester, VA was GREAT to work with!!

Clay was patient with me as I went back and forth on what to buy! Thank you for your kindness and for answering all of my questions.

Cathy was wonderful! She helped me as I walked in the door and was professional and easy to work with

Cathy was fantastic!

Brett was extremely helpful and knowledgeable about all furniture and answered all our questions!!

Shopped at the Ashley furniture in Winchester looking for a recliner chair. The associate Clay was amazing, friendly and professional.

Came here with my wife to test new mattresses and check out new furniture. Met Brittaney, she was newer but very quick with assistance. She was able to help us with everything we wanted to test and see. We ended up getting everything we wanted for our house. Highly recommend Brittaney if you need quick service and want to enjoy your day searching!

Highly recommend Brittaney, she worked with us through the sleep lab and helped us pick out the most affordable and comfortable mattress that worked for us and our new bedroom set!

Kelly was a great person to work with and very helpful to work with thanks for helping us to get a new living room set

Clay was extremely professional and answered all of our questions. He provided multiple options to fit our requirements and was honest when a particular set did not fit our needs even though we showed interest in the color/fabric/sryle. He was not forceful with his salesmanship. Great experience.

Second time coming for a big furniture order. Lori was so helpful and patient. She always looks at all the options and gives great suggestions. It is a great shopping experience with her.

Great experience buying a new couch set. Kelly from the Winchester store was the best!

Lori was great! Very happy with the whole experience ☺️

Zeke was amazing in helping us. Friendly and most of all honest. I will be back to Ashley next time for sure!!!

I worked with Bret to furnish my new move in. The service was second to none. The selection was exceptional. I was able to find the set that brought my space together. The overall experience was profoundly satisfying. Best in class, white glove service.

Brittany was helpful and awesome

Furniture is crucial in any house because it's not just about functionality-like sitting or sleeping-it also defines the space and contributes to the aesthetic appeal of our homes Personally, I'm quite fond of the minimalist style. I love how it focuses on simplicity and functionality without overcrowding the space which really appeals to my sense of style I choose to shop for furniture at Ashley because they have a lot of beautiful designs that are not duplicated in any other store.

Kelly from Winchester was extremely pleasant and helpful. She made shopping for furniture easy and fun!

We came in to look at couches for our new home. We were welcomed by Brittaney who gave us our space to wandered and look around, yet popped in ocassionally to offer insight on some pieces. We told her what we were looking for and after almost finishing our browsing, she pointed out another. We ended up loving that couch and buying it then and there. She was friendly, personable and made the purchase very easy! We are expecting our couch delivered just 3 days after purchasing.

Sales lady Cathy was great, she made the whole process very easy. Would definitely recommend to anyone looking for furniture!

I stopped in to look at sleeper sofas and Clay greeted us warmly at the door. He showed us all of the available options and was very helpful. Thank you to Clay for taking the time to help us purchase the sofa!

Lori, was awesome, she was super nice and assited me with everything I wanted and above, thank you Lori

the people was very nice and helpful! but when it was delivered it was damaged. I had door step delivery and they would not let open to inspect the couch, when i got everything open i seen the damage spot called right then and there to ask aboit a replacement. a few days later they called and said i will have to pay $85 to have it fixed keep in mind i have a 5 year warranty and i called with in the hour sent pictures and everything they asked for. why do i have to pay for there mistake when they delivered it and it was damaged? i will send it back and shop somewhere else horrible customer service!

Brittaney was very friendly and knowledgeable. We enjoyed working with her she showed us multiple options without being trying to push us in any direction.

Kelly was bery helpful and guided us to tje perfect loveseat

Brittaney was a great help! She got us the couch we wanted

Kelly was a nice girl helping me pick out a new couch lovely piece thank you Kelly

Bought a number is items. Brittney was wonderful, even when I would change my mind and she would have to redo the order. Thanks Brittney!

Our experience at this store was great. Zeke was very helpful and knowledgeable and did not pressure us. I would definitely shop here again!

Lori H was very helpful and kind. She helped us with living room furniture, and then we returned to the store a few months later so she could help us with bedroom furniture. Great service, thank you!

We went out looking for new furniture today with an idea in mind of what we wanted, Brett greeted us upon arrival and let us walk the store before engaging us again. He helped us find exactly what we were looking for. We will be doing business with him specially again in the future. Thank you Brett!

Very good experience with Clay. He helped us find what we were looking for

Zeke was so helpful when we were buying furniture for our new home. He went above and beyond with customer service and made sure we were getting all we wanted for a great price!

Jack helped us pick out the couch that best suits our life style (5 dogs) and helped us choose between the best mattress options. Great experience!

Catherine helped me choose the right bed and mattress by giving me the purchase options at Ashley.

Kelly was super nice and helpful!

Lori was the best. She listened to my requirements, pointed out some ideas, and most importantly, gave us time to sit on our choice without her hovering over our shoulder. She stopped into answer any questions and made sensible suggestions. Ashley is fortunate to have such great representative!

Lori at Ashley was very knowledgeable of the product and made me feel very comfortable without being too aggressive and hovering. I would definitely recommend shopping at Asley.

The store was clean and organized, easy to navigate. We were able to find what we wanted quickly. Zeke helped with the checkout process. He was knowledgeable and informed us of all the options available. Made everything understandable and the process quick.

Kelly was great!! Wonderful experience, start to finish!

Lori was very attentive and listened to my desires for what I was looking for, while also understanding that this was primarily an information gathering trip. She helped find several good ideas and I will work with her again when I finally do make some decisions on what I would like.

Kathy C

I’ve bought several pieces of furniture here and they’ve always held up well. Today Cathy helped me to find a couch that would be pet friendly and stain resistant. The process of buying was easy and seamless!

Came in to look for a new couch. Cathy was very helpful and showed us sectionals that we were looking for. She gave us time to browse and was very patient with my indecisiveness!!! Overall a pleasant experience and highly recommend Cathy at Ashley!

Wonderful.easy and quick thank you so much Cathy!

Cathy was a great help and sold us a wonderful dinning room table! Go visit her at Ashley’s in Winchester!

Great experience. Answered all our questions. Happy with purchase

Cathy worked with us and she was absolutely amazing! Although it took us a few trips to find exactly what we wanted she was always there to help!!

Great sales help

Clay was great to work with in finding a chair that was the right style, size, and color.

Clay was excellent and helpful. I highly recommend

Clay was awesome with helping us find a new sofa sectional that worked best for us! He was very knowledgeable and great to work with!

Clay did a great job!

Clay was very helpful and easy to work with! Took care of us quickly and we got exactly what we wanted

Brittaney was absolutely fantastic and so much help. She answered all questions and got answers if she didn’t know them. We had he best experience and will be back, all because she was amazing. More sales people need to be like her.

Cathy was great! We will definitely return in the future for our furnishing needs!

Cathy was awesome assisting us in finding the perfect couch

Ashley Furniture refuses to obey the code of Federal Regulations by leisurely irresponsible operating their vehicles as to fill my residence with carbon monoxide. Unacceptable behavior

I was assisted by Cathy for my living room set today. I appreciated the stress free environment Cathy provided in making my purchase. I would definitely ask for Cathy on my next visit.

Chaterine was kind, patient and honest.

Clay was awesome with helping decide on what we wanted buy with so many options to choice from. Definitely would ask for him!!

Joan Kern was great! She answered all of the questions, showed us EVERY option, and made the entire process easy.

Catherine was totally awesome. Great buys and super good selection!!

Catherine was amazing . She was very attentive and answered all the questions we had . Would recommend Ashley furniture to everyone!

Cathy was very knowledgeable and helpful in picking my living room set

Clay greeted us upon walking in and led us right to the item we were looking for! Pleasant atmosphere and reasonable prices. We'll be back!

Great customer service by Cathy Huth. Very nice experience.

Staff was helpful and knowledgeable. Clay was the salesman I dealt with and he was outstanding.

Clay was efficient and very helpful.i found exactly what I was looking for with no complications.

Clay was extremely helpful and patient with us while we were making a decision. The store is really clean and well kept.

Clay was very informative and helped make the process seamless!

Clay was very helpful in helping us find bedroom furniture for our son!

Thank you Mr. Clay for your awesome service & patience ! He was able to provide us different solutions to ensure we got the perfect pieces we wanted.

Clay was extremely helpful and informative. He understood what I said I needed and was able to accommodate me. I would recommend him to anyone wishing to shop at the Winchester Ashley store. Joe Marcinski

Was initially delivered the wrong bed frame but since then the store worked with me and was able to get me the right item! Thank you!

Cathy was super friendly and exceptionally helpful. She helped us find our dream couch from start to finish! Definitely come out and ask for Cathy!

Cathy was very nice and helpful. She helped us find the perfect couch! She answered all our questions and made sure the piece was the exact fit for us!

Kelly helped me and my girlfriend get the best deal and had the best attitude and was super helpful and very knowledgeable about the products thank you so much for the amazing service look forward to further business

Kelly helped us get our new bed and everything we needed with it for a great price! Highly recommend

Cathy was extremely helpful through the whole process of purchasing our new couch! She even came in on her normal day off to help us finalize our purchase! She really went above and beyond and made it a smooth and easy process!

Kelly was amazing!

Kelly was amazing!

We had a great purchasing experience with Zeke. We went in looking for a new couch in a very specific size. He patiently reviewed our options, answered alo of our questions, and helped us customize for the perfect fit!

Really easy buying experience. Kelly was very helpful and shared all of the information and options upfront. Also going into the store offered a quicker delivery option than what I had seen online (2 days versus 2 months!). Would recommend.

Catherine was fantastic!!

Wonderful experience w/ Clay. He was easy to deal with, attentive, helpful, and honest with pricing.

Cathy was so helpful and knowledgeable! Strongly recommend her!

Brittney was very helpful! She helped me find a couch and get it delivered in a short period of time

Brittany was the most interactive associate we've met. Showed us durability of everything. Even took out the washable covers to show us how easy it was. Fantastic service.

We came in looking for a dining table for Christmas, and Clay came through with great customer service, helping us find the right table and lock in a solid date for delivery. Ask for Clay for great service!

Or sales lady Cathy was very professional and helpful. I would recommend anybody to go in and talk to her. Very good experience. Thank you again Cathy .

Brett is the 🐐of Ashley !!! We really appreciate his dedication and help.

Great experience with Cathy!

Brittaney was an awesome help to us getting our couch sets! Great selection and very kind team

Brittaney was very helpful with our purchase today. Thank you!!!

Absolutely great service. Kelly greeted us at the door and walked us through our options. She heard what our wants and needs were and was gracious and patient with us in our decisions. Kelly thank you for all your help. We left with exactly what we came in looking for. Top agent for sure.

Visited Ashley Furniture In Winchester, VA. Kelly was very knowledgeable and patient while we decided on new couch. She’s great, go see her!!

Kelly was outstanding and so very helpful!! Thank you for taking the time to listen to what we wanted and showing is around!!

Clay was very knowledgeable and helpful and was willing to walk around with us until we finally agreed on a sectional. We will definitely be back again and will be asking for him. Can’t wait to get our delivery!!

Kelly She did a great job and let us know all the options

Kelly was great, very informative. Satisfied with purchase

Clay was very helpful and we found exactly what we were looking for. Thanks for the great service.

Clay was wonderful! Knew exactly what we would like and made process very easy

Brittaney of Winchester Ashley furniture greeted me as soon as I came inside. The door didn’t even have time to close before she greeted me. I told her what I was looking for and she said, “let me look right quick, and I’ll be right back.” She was back in only a couple minutes. She ran around the whole store with me since I was looking for different pieces to replace what I already have. She worked really hard getting me the best deal. I actually enjoyed working with her, and people consider me to be a mean person. lol. But working with her was a lot of fun!!!!! I got good, quality, attractive furniture, and exactly what I wanted.

Clay was a helpful sales person. Helped us find what we were looking for. Thank you

Cathy was great

Cathy amazing

Brittaney was very helpful and she made our visit worthwhile.

Cathy was patient, kind very professional. She helped me with color selection for furniture needed, as well as offered options that were comparable with my design style.

Clay was very helpful and knowledgeable about the right fit for the recliner needs.

Kelly was exceptional with her service and knowledge! Great experience:)

Clay was very helpful throughout our visit. I was able to look with ease at the different options without feeling rushed. I will definitely return for future purchases!

Brittaney was awsome thank you for the help!

Clay, was very helpful. He gave us time to make our selection and wasn't pushy. He showed us what we wanted and explained about all the different things that was on each one. Thanks for your help Clay.

Clay was very professional and patient with us as we had to return 3 times before we decided which dining set to buy.

My family just ordered multiple furniture pieces today from Ashley in Winchester and we're so happy with our experience with Cathy. She was incredibly patient during our two visits as we figured out what we wanted. It was a smooth process and she communicated exactly what we needed to know. Thank you Cathy!

Brittanie was the bomb

Kelly was a great communicator

Clay was really helpful and knowledgeable. I appreciate that he opened the sofa bed to let me try it out. Overall great experience!

Cathy is wonderful . She helped us pick out a new living room set very patient and knowledgeable. 10 stars for Cathy

Cathy has been very helpful with our sale today. She wasn't pushy and made our purchasing experience very smooth. I'll definitely be back!

Kelly did an excellent job showcasing the different pieces we had interest in. She went above and beyond to measure, configure, and price the different options that suited our needs. We made the purchase on a nice sectional and couldn’t be happier with our piece and the service we received.

There customer service is no good was sold a mattress that is supposed to be 80in long mattress is only 76in they say since it was delivered and I accepted the delivery they can not exchange it at time of purchase they did not have a purple twin xl in stock so was not able to see the bed if the mattress is supposed to be 80in then it should be 80in iam 6ft tall so no iam stuck with a 8,500 bed that my feet hang off the bottom ridiculous I would go else where when shopping there customer service is a joke hopefully someone will reach out to me a fix this issue base in the photos is 80in

Cathy was super helpful an very friendly and knowledgeable

Nice experience with Cathy. Not pushy and easy to work with.

Kelly was fantastic and a huge help! She had to run around taking care of multiple people at once due to limited staff and being busier than expected which is more a reflection of the stores choices not hers (that is the ONLY reason for the 4 stars- she deserves 5 stars!)

Kelly was amazing! Very informative. Thanks!

Kelly did a great job helping us find furniture! Very patient and knowledgeable to help us furnish our new home.

Brett F truly helped us out today. He went above and beyond. All we needed were 4 chairs, not even a dining set, just chairs. We found ones we liked, they had them in the warehouse and he made it happen so we could get them before family arrives for Thanksgiving this week!

Kelly at the Winchester store was absolutely amazing! Very knowledgeable and she not only helped us get the chase lounge we wanted she saved us money and set up easy delivery. We are more than happy with the customer service and we will be returning customers.

Went in to Ashley for the first time to find a TV stand. While we weren’t able to find one we liked we actually found a few other pieces. Kelly greeted us and helped us with our purchase. She was very sweet and let us walk around and come to her when we were ready. We didn’t feel any pressure to buy anything.

Ask for CLAY! He was amazing! Worked with us to get the best deal! This is our 3rd couch @ Ashley!

We had a fantastic experience. Brett was wonderful and we are excited to enjoy our new family room set!!!

Kelly at the Winchester location was extremely helpful and knowledgeable of the products we were looking at. It was a quick and easy process. Looking forward to receiving our new furniture.

Great experience getting our new living room furniture! Cathy was very helpful and friendly.

Kelly is very Professional and outstanding in her helping me find what I’m looking for.

Overall great experience. Our sales representative, Clay, welcomed us, asked if he could help us find anything, and was very attentive as we gave him an idea of our needs and budget. Clay was very patient as we went throughout the store trying out different sectional sofas. We ended up going back and forth between two different ones and then finally made our choice. Very thankful for Clay's patience, especially as I had to have some words with my young child who decided it was an excellent time to have a tantrum. Clay helped us customize our purchase and set us up for an easy check out. If you shop in Winchester Va, ask for Clay.

Stopped by the Winchester Ashley Furniture and immediately was greeted by Clay. He was very friendly and helpful in our search for a dresser. He made the process very easy. Would shop there again in the future! Ask for Clay he will take care of ya!

Clay was very helpful today helping me with my new couch. Very professional.

Kelly took care of making sure my buying experience has been pleasant and easy going… overall great experience

Went to Ashley furniture. Working with Brett made our time there easy, fun and successful. He was very knowledgeable and friendly. Thanks so much for your help.

Great experience! Kelly was very attentive and helpful.

Kelly was super friendly and helpful with our purchase of a new dining set!

Quick to assist and find the needs I’m requesting for a couch. Gave me all the options possible, not pushy or made me feel guilty for not purchasing the first time I was in because I wanted to check other stores. I eventually came back to Cathy in Winchester, VA

Mr Clay was very friendly and patient, made our shopping experience very pleasant

Zeke and Thea were amazing. Friendly and professional. Thankyou

My husband and I recently visited the store to buy a dining table and we had a fantastic experience thanks to Clay. Their knowledge and friendliness made the whole process very easy. They helped us find the perfect table that fit our needs and budget. The staff is amazing, especially Clay! I will definitely recommend this store to my friends and family.

Wonderful experience at the Winchester Location. Clay was nice, courteous and very knowledgable with the different types of dining tables available. He helped us get our ideal dining set table. Thank you!

Joan was very helpful and made the process of buying a living room set quick and easy.

Kelly was super duper helpful and full of knowledge.

Kelly was very helpful

Joan was great

Kelly was super sweet and very helpful. She moved coffee tables from around the store to the sectional we wanted to see how it looked with it.

Kelly, was awesome!!!! She moved pieces of furniture around so I can decide on exactly what I wanted!! Very helpful and fast!

Joan Kern was amazing! So easy to work with and very personable and knowledgeable, highly recommend!

Awesome experience by Joan Kern

Quick and easy transaction. Cathy was great!

Clay was very knowledgeable and walked us through the delivery process. We left feeling confident in our purchase and had no questions.

Got a great sofa, love seat and recliner set. Our sales rep made it easy for us and got the approval for the financing quickly.

Cathy

Kelly was very professional in helping me pick out my bedroom set and dining room table. Thanks Kelly for low sales pressure and great customer service.

Right when I came in with my family Brett wsd very helpful in letting us know the sales they were currently having and to providencia helado if we needed any. He was constantly asking us if we needed help and he was so sweet as well. He also helped us with being able to buy our table for our house . Aida was algo super sweet and helpful in explaining to my mother for translating in spanish . Overall such a great experience!!

Fantastic customer service. Knowledgeable and professional.

Walked into Winchester store just looking and we were greeted by Cathy. She was immediately helpful and not pushy. Ended up buying bed and chair for my dad. Do yourself a favor and go see Cathy for any furniture needs you may have and enjoy a wonderful experience with her expertise.

Clay was very friendly and helpful. Also patient as I took a while to make a final decision!

Clay and Catherine were fabulous and so easy to work with.

Cathy was just right for us! Didn’t pressure you into anything, let us look around and built the right deal for us! Absolutely wonderful lady and will definitely be back!

Cathy was easy to work with the day of - patient, helpful, and quick - and promised delivery within my timeframe - but became incompetent when the delivery date couldn't be met. Then canceling became a battle as I worked my way up the chain of command from local desk staff, to finance people and regional reps. Who threatens to withhold refunding payment made in full for products never shipped?? What should have been an easy correction was a month-long process and battle of wills. Never again, Ashley Furniture - your business model and service delivery are horrendous!

Had a great experience with Kelly purchasing this beautiful set! She was extremely helpful. I always buy Ashley furniture and am happy with my purchases throughout the years!

Joan Kerns was awesome! She helped find exactly what I was looking for!

Joan helped us pick out tons of furniture! She was super helpful, patient, and just an overall joy to be around! We will def seek her out in the future if we need more furniture!!

Joan was great got us everything we needed and didn’t try and upsell us wasn’t pushy at all I’ll be back.

Brett was very helpful and patient throughout our entire experience.

Great experience for us! Brett was super helpful and answered our many questions. We will definitely be back to purchase additional furniture. Added bonus, our living room furniture can be delivered this coming week and on the date we requested.

Kelly was the perfect combination of attentive and giving us time to think. She was knowledgeable, friendly and not pushy at all.

Cathy was super helpful and got my son a perfect mattress!!

I’m more than grateful with the service Cathy provided me. From the moment I entered the store she received me with a smile and made me feel welcome. Then she was very empathetic and helped me to chose even when I was very indecisive. Long story short she spend two hours helping me but I end up happy with what I got. Thanks Cathy!

Kelly at Ashley’s in Winchester was awesome! She was knowledgeable, friendly, funny, and a pleasure to work with! She was there for us at every turn but also gave us space when we needed it! Thank you Kelly!

Cathy was awesome guiding is through color choices. Quick turn around and purchase was easy.

Our first purchased from Ashley furniture. We visited Winchester location where we met Joan Kern. She was very helpful in showing us different recliners with the best deals. The whole process went by smooth. Definitely recommend this place if you’re looking for new furniture and come see Joan.

Joan Kern was awesome. Made our furniture shopping experience easy as possible with no pressure to buy.

My husband and I came in to get a sectional for our new place and were provided with a great selection of products, as well as great service. We were helped by Brett, but didn’t make the final call til the next day. Clay helped us when we finally pulled the plug, and was kind enough to credit half of the sale to Brett as well.

In early September, my wife and I stopped by the Ashley store in Winchester and purchased a couch and loveseat, arranging to have them delivered within 3 weeks. While our store experience was quite good with Kelly, every single interaction with them since has been absolutely horrendous. First, I was told that the delivery guys could move our couch 10 feet out onto the porch, which was a concern because I have a bad back. Delivery was then scheduled by Ashley for a day mid-week, for which I took a day off of my busy work schedule to accommodate. No worries there. However, once I arrive at our cabin, which was a 4 hour round trip for me, Ashley was a no-show. I called in and they told me that it had in fact been scheduled for a different day, which was absolutely not the case. I had specifically selected that day because I had a more open schedule (and I had a delivery confirmation email to prove it). Just out of curiousity, I asked if they had notes in my account that instructed the delivery guys that I would need help moving the couch 10' to the porch. Nope. There was no note even though I was told it was in there and they would be happy to help. I was then told it would be added (a second time). When asked what they would do to compensate me for my wasted time, customer service said I needed to call the store. In speaking with Amy, a floor manager, she told me she would look into it and get back to me. Did she? Absolutely not. Not a peep. She did ask the salesperson to get back to me, and she simply said that her notes said the later date, so I must be wrong. When I offered to forward her the email confirming the date that I was awaiting the delivery at the cabin, silence. I never heard from either of them ever again. Fast forward, I had to hire someone to be at the cabin to accept the furniture. But guess what? The delivery guys said there was no notation that they had to move the couch onto the porch, so they refused to do this simple task. Overall value: If you take into account Ashley's incredibly poor customer service and disingenuous manager/customer service staff, I would say that Ashley offers a poor overall value as a place to buy your furniture. I would advise you to steer clear.

Clay was quick and great!

Kelly from the winchester locación was very helpful and friendly. Would highly recomendó asking for Kelly if you go to the Ashley in Winchester

We had an excellent experience working with Cathy-she's amazing. She was super patient with us and gave tons of helpful suggestions. I highly recommend her for furniture shopping.

Lori Hampl was amazing to work with. She was patient, tentative and knowledgeable! We were able to find everything we were looking for.

Kelly was very informative on the product I purchased. Very pleasant and helpful throughout this process.

Catherine really helped us find a sectional. She was super helpful and friendly. Definitely recommend.

Cathy was absolutely amazing she even let us move furniture just to have an idea how it will look, she is amazing

We had a wonderful experience today with Cathy, we done our purchase and left the store in no time, definitely will buy again.

Clay was outstanding! Gave us great information and truly listened to our needs. He was flexible, even when we came in for a bed and purchased a dining room table and chairs.

Cathy was warm and pleasant Great service thanks

Clay at the Ashley Furniture in Winchester VA did an amazing job assisting us in selecting our furniture needs.

Joan Kern did a great job helping us out in the Winchester location.

Our sales rep Clay helped us get what we wanted and was very helpful

Kelly was a ton of help getting my new couch!

Clay S. was a huge help. Came in just to look and he was able to find us exactly what we were looking for and at an amazing price. Will definitely come back.

Kelly was great to work with. She was understanding and patient with me and my wife as we made some decisions and worked with us to get what we wanted

Cathy showed us a great mattress and loveseat and couch

Kelly was absolutely amazing! Very friendly and knowledgeable about the furniture we were looking for. She helped us determine what living room furniture fitted our needs.

Clay was great! He helped us pick out a bedroom set as well as a mattress. He was informative and attentive, anyone looking for furniture I highly recommend going to Ashley! Make sure to ask for Clay when you go and he will get you taken care of

Today I finally purchased a new couch set after months of looking. My sales representative, Brett, was truly outstanding. From the moment I walked through the door he was attentive, knowledgeable, and genuinely interested in helping me find the perfect furniture for my home. His willingness to provide honest feedback was truly appreciated, as it helped me make an informed purchasing decision. My whole family absolutely enjoyed this experience. He's no doubt the best sales person we've had over the last few months. I will 100% go back to Brett for future purchases.

Kelly was great to work with, she was very informative and has excellent customer service. She made our first time Ashley experience an easy one.

Highly recommend working with Kelly. She was very kind, patient and answered all my questions. I had an awesome experience furniture shopping at Ashley Furniture. Thank you again Kelly

Clay was a good salesman very friendly !

The ONLY good thing about my experience with Ashley Homestore is working with the lady at the store. She was wonderful. Her name was Lori. Flash forward to delivery- an absolute nightmare. I have been waiting 2 months for a headboard and footboard for our bed that was never apparently ordered. The communication at this store is awful. They have never called to give me order updates or anything. The manager was supposed to call me last week, and that’s never happened. I am absolutely furious that I purchased over 10K in furniture and my bed was delivered missing pieces, and yet I’m still waiting. I will never order from Ashley Homestore again. While the prices are competitive, I’ll just have to scrape together the money and head over to Grand. Incredibly disappointed.

Joan was great, very helpful. Great experience!

Clay S. was very helpful. We looked at the same couch at another store and chose to go with Ashley because their price was better and better in store customer service. Clay S helped us both times we were in store.

Clay was very professional and helpful. Great sales man!

How pleasant to walk in the store and meet Cathy, a very kind and helpful sales associate who listened to what I wanted and didn’t want and directed me in the right areas to look. I found exactly what I wanted but I had an appointment to get to. Cathy worked very quickly with me and to my surprise, finished the paperwork and set up the arrival for my furniture to be delivered very quickly! I thoroughly enjoyed Cathy’s help and all of the choices I had at Ashley Furniture! What a pleasure to meet such a caring person to help me with my recent move to Virginia! Thank you!!

Kelly was awesome and very helpful!. She worked at our speed and didn't push anything on us. Took her time with us and answered all of our questions. She made sure our needs were met fully! We appreciate her for letting us shop at our speed. 10 out of 10 stars

I purchased a sectional couch from the Ashley Winchester store and my experience was trash from the time I left the store. While there, I was assured by the salesman that the two pieces of the sectional would have factory clips to hold them together. He spent a long time away from me in the store "verifying" this. The sectional came without the attachments, and the 2 pieces have slipped away from each other constantly from the start. Customer service just gave me the run-around and never would address their mistake. Additionally, the delivery people were rough and caused damage to the frame of the arm on one of the sections before it even entered my home. I did not have high expectations for this sectional based on the price, but it has been a disappointment in every way... junk frame, poorly made cushions, and sagging springs. So uncomfortable. The only nice thing I can say about it is that the faux suede fabric is attractive and has performed well. I will never purchase from Ashley again and neither should you, unless you like throwaway pieces to switch up your look frequently. This sectional is so horrible that I feel badly about donating it to charity.

Brett took good care of us. Thanks!

Went to Ashley's in Winchester looking for a new living room set. Kelly helped us find exactly what we were looking for and with a simple and speedy checkout. It was a pleasant and helpful experience.

(Translated by Google) Very good service thanks to Kelly 👍👍 (Original) Muy buen servicio gracias a Kelly 👍👍

Kelly was a great help. Very attentive & accommodating with our purchase.

Cathy was extremely helpful! Would recommend!

Hi the staff member that help me today was Catherine she was so nice and very professional helping me find the right mattress that will help with more with my sleeping habits she was also very patient with me helping me with anything I ask her. I really appreciate the costumer service she provided us with.

We had a great experience. Kelly helped us with the perfect recliner for our needs. She was very friendly, informative and patient. She made our entire experience a great one!

Kelly at Ashley did a great job. Keep up the great work!

Kelly was great. Thanks

Our salesperson Clay was amazing. Was very knowledgeable and friendly. He helped us find the perfect couch and walk us through all our options.

Kelly was awesome. She remembered us from a previous visit. She was accommodating of our availability. Would come here just for her.

Kelly was Great! Highly recommend asking for her for all your furniture needs!

Cathy was attentive, professional and informative.

Catherine was very helpful in finding what I needed. She was able to answer my questions quickly and was able to balance her time with myself and another customer.

Kelly was great to work with. She was patient and informed which helped me explore options and come to a confident decision.

Joan Kern at Ashley Furniture was absolutely fantastic in helping us purchase our new leather sectional. She was incredibly knowledgeable, patient, and made the entire process smooth and enjoyable. Joan took the time to understand exactly what we were looking for and guided us to the perfect sectional that fits our space and style perfectly. Her attention to detail and excellent customer service really stood out. We couldn't be happier with our purchase and the overall experience. Highly recommend working with Joan for anyone looking for quality furniture and top-notch service!

Joan was wonderful helping us find what we need

Kelly in Winchester was wonderful in her knowledge of the couch I was looking for. She had me try the Stern and Foster bed for a future purchase. I did buy a new pillow. I would recommend her to my friends.

Joan was wonderful, very nice and patient with me!

Wasn't greeted.. many associates sitting around ignoring us. Finally a lady shows up asked if we've been helped, answered one question and then went back to sit down on the other side of the store. So we casually made our way back to our car.

Cathy did awesome! She was very nice and very professional as she answered all our questions!

Cathy was great help as we picked out our new living room and bedroom sets!

Excellent service ! Brett was great ! Store was amazing !

Brett was very helpful and chill. He was calm and allowed us to search the store for all items we wanted to purchase which was very helpful to not feel rushed in any way. Would definitely recommend to others.

Kelly is very professional, very kind and help us with what we were looking for.

Cathy rep was amazing! Talked me through every detail about purchase of dresser and night stands. Along with future purchases. Very knowledgeable and helpful. Biggest thing, she did not overwhelm me meaning looking over my shoulder the time spent in the store. Cathy would check on me time to time and I greatly appreciate her services. Thank you so much Cathy for making this experience just absolutely wonderful. Best Regards, Charles Bayer

We have been here twice in the past two months and it has been an amazing experience each time. Zeke helped us this time around and was an absolute sweetheart and was extremely helpful. I’d recommend him again and if we ever come back we will ask for him!

Joan Keen provided great service, and made my purchase very easy.

Brett was awesome :) he did all of the heavy lifting when it comes to paperwork and approval, made everything super easy and enjoyable. he was very professional, kind, and easy to talk to. We were in and out. Thanks Brett!

Joan was very helpful in finding the couch we wanted that was in stock.

Kelly was delightfully attentive and very knowledgeable and gave us the space we wanted to browse. An overall wonderful experience!

Clay was awesome easy to work with made our life's so easy. Thank you clay

Nice selection of furniture and great customer service from Clay.

Clay was very helpful, and extremely nice!

Brett was great and helped me find a pillow.

Cathy was great!

Great experience with Kelly. Looking forward to our new sectional set and chairs!

We planned on going to a few furniture stores, starting with Ashley Furniture. That was our first and last stop. The moment we walked in the door we were greeted by Kelly. While she offered to help us, she didn’t follow us around like we’ve experienced in the past at other stores. Kelly was awesome! She was helpful telling us about different items, and explained everything from warranties to delivery options. There’s nothing she could have done better!

This was the best furniture purchasing experience we've ever had. Brett was fantastic! He was attentive, proactive, helpful, and truthful. On top of that he was very pleasant. He never rushed us or pressured us to buy or chased after us in the store. We spent more than we intended to because they have really great pieces and Brett was just so great to work with. Try this location and Brett out. I'm sure you'll be pleased.

Oh boy!!!!! I worked in the retail industry for 30 years Brett ranked near the top in customer service Communication professionalism and expertise. On a 10k ticket it was seamless. I will be back and will recommend Brett to everyone looking to purchase home furnishings 12 on a scale of 10.

Met this very professional guy called Brett. He was very patient and answered all our questions. I just love his patience and professionalism that he exhibited. Ashley got some good and durable furnitures.

We went to the Winchester, Va location to look at a new dining room table set. Kelly greeted us at the door, introducing herself and just said to let her know if we had questions and to enjoy the showroom. We found what we were looking for and Kelly was able to assist us by happily answering all of our questions and accommodating the purchase with ease. We really appreciate the low-pressure service! This was a refreshing experience that you just don’t see in retail these days! Great job Kelly! Keep up the great work!

We came in search of a sofa and Brett helped us find the perfect one. He gave us our time to check everything in the store and then helped us based on our needs and budget. They have many arrangements they can do for you and a great financing option. Brett was fantastic!!

Had a great experience working with Cathy yesterday. She helped us select a new sofa sectional, and bedroom suits for both my husband and I as well as our daughter. She even came in on her day off to finalize our selections!

Had a really great time with Brett! Helped out a lot and was very transparent, would come again to be helped by him! Made everything easy!

Lori Hampl was very friendly and helpful in our purchase.

Clay was awesome ! Helped me and my wife find the perfect couch for our family and needs! Will be back for more furniture

Clay was amazing he helped us with every need we had and we walked out with the best deal! Love our couch and even have extra credit for more things!

The furniture was beautiful and reasonably priced. Our salesperson Clay was attentive, courteous, and very knowledgeable. Will absolutely be back in the future!

Kelly helped me find exactly what I was looking for! I was in a hurry and she made sure to get me in and out quickly. Great prices and selection at this store

Excellent and attentive service! Clay stayed in touch and was very helpful and patient.

Clay was super helpful, patient and very knowledgeable about the furniture we were interested in.

Catherine it was very patient, friendly and explained everything about mattresses! Very good customer service.

Brett was amazing and very patient with us. He made purchasing furniture much easier and fun.

Brett gave exceptional service!!! Recommend him at Ashley Winchester!

Friendly no hassle with Clay.

Clay was a great help. Didn’t try to sell me on anything I didn’t want. Focused on providing me with the information I needed to make my own decision which I appreciated.

Cathy was very helpful, patient, and knowledgeable. She made our shopping experience most pleasant. The only thing I did not like was to find out at the register that all sales are final. So if something catastrophic happens, we will be out 11K. I would have liked to have known that up front before finalizing the purchase.

Joan at Ashley Furniture was an absolute gem to work with! From the moment we walked in, she greeted us with a warm smile and a genuine willingness to help. We were on the hunt for the perfect couch, and Joan made the process effortless. She took the time to listen to our needs, ensuring the dimensions were just right for our space. Her professionalism shone through in every interaction, and she made the entire experience enjoyable. Joan also guided us through the financing process with ease, making sure we were comfortable with every step. We couldn't be happier with our purchase, and it's all thanks to Joan's kindness, expertise, and attention to detail. If you're shopping at Ashley Furniture, ask for Joan—you won't be disappointed!

“I had the pleasure of working with Kelly during my recent visit to Ashley Furniture, and I couldn’t be more satisfied with the experience. From the moment I walked in, Kelly greeted me with a warm smile and a genuine willingness to help. Kelly was incredibly knowledgeable about the products, patiently answering all my questions and offering insightful suggestions without ever being pushy. Thanks to Kelly, I found the perfect pieces for my home, and I’m absolutely thrilled with my purchase. If you’re in the market for new furniture, I highly recommend asking for Kelly—you won’t be disappointed!”

Very displeased with my sofa. After 6 months is squeaks consistently. I paid 75.00 for them to do nothing. No repair nor replacement!

Cathy was very helpful in selecting our New Mattresse .

Amazing experience at Ashley today with Cathy. She was knowledgeable and gave us helpful information to decide which couch we wanted to buy! So excited to add this sectional to our new house!!!!

Lori was great! Very knowledgeable with the products!

Clay was great to work with, answered all my questions. Can’t wait to get our sofa and loveseat!

Speedy, to the point, easy to work with. Highly recommend

Lori greeted me and showed me exactly what I was looking for (recliner). Was professional and not pushy. I was in and out without hassle!

Brett was great and very knowledgeable about the sofas I was looking to purchase. Didn't overly push the financing or warranty, since I wasn't interested in either of those items. Only disappointment was for the cost of delivery and setup it should have included removal of old furniture.

My experience at this store in Winchester was so awesome! I had the pleasure And the help from Joann Kern... She is so wonderful and pleasant to work with!! She made the sale easy peasy!!! And is so informative and best of all so caring!!

Great customer service from Kelly. Very sweet, personable and helpful. Awesome friendly experience

Clay was amazing and very patient in our decision making.

Kelly was very helpful- no pressure and was knowledgeable about the furniture construction.

I worked with Lori today on buying a living room set, She was very attentive, and helped us get a great deal.

The salesman, Mr. Clay was good.

Clay was extremely helpful in showing us sectional sofas. We had a specific smaller size we were looking for and Clay showed us several options. Found the ideal L-shaped chaise sofa for our needs.

Joan Kern is very helpful and informative. She does really good with her job.

Clay was knowledgeable & listened to my specific needs for the best mattress. Excellent service! Looking forward to a good night’s sleep 💤

Lori was a huge help! Thank you once again!

Joan Kern was absolutely amazing at helping us navigate through all the mattress options available at Ashley. She took the time to explain the different types of mattresses, all the available technology and cool add-ons to help people improve Rem sleep time.

Lori was incredibly helpful

Joan Kern is Very professional and helpful. No pressure atmosphere.

I had a fantastic experience working with Lori H at Ashley’s Furniture in Winchester. From the moment I walked in, Lori greeted me with a warm smile and friendly attitude. I left with a great couch at a very reasonable price. Highly recommend. Thank you, Lori!!

Zeke was very helpful with our sofa purchase.

Clay helped us find exactly w the couches we needed. He was informative, patient; and followed up with us

Sales Associate Kelly was wonderful. She kept checking on me to see if I needed help or had any questions, then stayed late to complete the transaction even after I got a little grumpy over the paperwork.

Zeke was outstanding. I had never been in the store before and he kindly greeted me and helped direct me to what I was looking for. I gave him a pretty wide net and he managed to get me exactly what I wanted. Great prices and great customer service!

Clay was very helpful

Lori was great! She found exactly what I needed.

Lori was wonderful and showed me everything that was asking for. She was amazing and took her time with me. I was extremely happy with her service.

Joan was a big help and helped us figure out exactly what we needed!

Great customer service. Brett was super helpful and able to answer all of our questions.

Kelly was great to work with.

Great experience at Ashley today. Thanks, Clay, for your help and patience!

Joan Kern was our sales rep and she did a great job of showing us our options and going through all of the finance options available. Highly recommend!

Clay was great! He worked with us, our budget, and requirements to find a solution that we should be really happy with!

Brett took care of us, gave us the numbers we needed, showed us a few different options and had us in and out in a jiff. Highly recommend

Cathy waa great!!

Joan kern absolutely great!!!!

Joan Kern (and a great selection of furniture) is why we came back to Ashley Furniture Store! Joan was a wonderful salesperson, who let us shop, but also provided some much needed insights into how to best navigate the store and signs. She also worked some magic to ensure we could have a price match of a product we wanted, but still purchase from her! Thank you Joan and Ashley Furniture for a great experience.

I came in with my son and sister to purchase a couch and was immediately greeted by Cathy. I told her what I was looking for and she let me know my options in the store. They were patient about my 4 yr old, and she let me know about some additional purchases for some physical issues I have with my back. She was very warm and kind and pleasant. Cathy gave us space and time to look around alone and make decisions and was available once I was ready. She let me know of the financing options and what each option offered. It was a good experience, despite the distractions of an energetic little boy and a spontaneous decision. Thanks for your help, Cathy!

Worked with Lori, great service! Amazing person!

Worked with Lori, great customer service!

Had walked into Ashley furniture looking to buy a couch to furnish my new place. Joan Kern greeted me once I came through the door and helped guide me as to the different options available. I wound up purchasing the Lombardia sofa, she made the purchase and delivery process streamlined. Would definitely recommend

Joan at Ashley Furniture Winchester, VA was awesome to deal with and very knowledgeable. Highly recommend! See Joan for all your furniture needs!!

Walked in and bought something same day. Lori Hampl was incredible, she was able to answer all of our questions and inform us of thing we didn't know we should ask. AND we can get it delivered! Couldn't recommend Ashley furniture and Lori enough.

Cathy was so helpful showing me all my different options with both couches and payment. Will be back for more!

Kelly was a fantastic help with our search for the perfect couch! Great service and an awesome price for what we needed!

We had such a positive in store experience! Cathy was wonderful and walked us through everything! Thank you so much Cathy!!

Cathy was great and helped us make sure my dad was perfectly comfortable and happy with the purchase of his new recliner!

do not ever buy pillows from Ashley. my purple pillow went flat after a few months and purple said Ashley had ti cover warranties since its a retailer. no problem I said, exceot Ashley's corporate said they do not honor warranties on pillows because they're considered accessories. so go elsewhere for all your accessories. don't buy their pillows , bedding , lamps etc..

Lori went above and beyond. I never felt pressured to purchase, she was very thorough on everything from start to the end. I highly recommend her. Thank you Lori.

After going to multiple stores I thought I would never find a mattress. Lori found me wondering aimlessly around the store and found the perfect mattress for me with her first try. So helpful!

Joan Kern was super sweet and very helpful with our purchase today. Thanks so much!

Joan Kern was fabulous!! She got us exactly what we were looking for.

Had a smooth transaction in purchasing with the help of their sales person thanks Clay!

Joan did a great job. Got us set up in exactly what we were looking for. We will be back in the future when we need other things for the house.

Brett was very helpful! We never felt like we were getting pushed or rushed into anything. He listened to what we were looking for and was super helpful! Would absolutely reccomend this store!

Lori was a great help and got us exactly what we needed. Would definitely recommend this place.

Clay gave us a wonderful experience buying our new bed set. Highly recommend speaking with him if you’re interested in anything!

Will from the Winchester location helped my wife & I out pick the perfect piece of furniture for our living room. Thank you!

Lori was great! She answered all our questions and got us set up with exactly what we wanted

Lori was amazing. She took her time with us and helped us pick out the best couch for our home.

Brett was very helpful in finding what I was looking for. Prices were great, would recommend Ashley furniture to anyone on a budget. I will be back.

Brett at Ashley Furniture was awesome and patient. Brett definitely provided world class service, demonstrating and explaining how things work. Brett asked about our wants and reservation coming up with options and solutions. We purchased happy and satisfied with our choices. Thank you Brett and Ashley Furniture.

Joan at Ashley furniture was very easy to work with. She made our experience easy and quick.

I was helped by Brett who was very knowledgeable and helpful. I would recommend him to any one looking to buy furniture.