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Ashley Store Winchester, VA
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Winchester has designer, popular, unique, and trendy furniture for every room in your home! From living room furniture, dining room furniture, bedroom furniture, home office furniture, outdoor furniture, and a wide assortment of accessories. We are not just a furniture store, Ashley Store Winchester carries America’s Top Name Brand Mattresses from Tempur-pedic, Sealy, Beauty-Rest, Purple, and our own Ashley Store Sleep line. Need furniture fast? No problem, we make it a priority to stock a large selection of furniture, mattresses, and accessories available for immediate delivery or even pick up. Come visit America’s largest Furniture and Mattress Store.
Store Details
Welcome to your Ashley Store, Winchester! If you’re ready to begin your furniture shopping and upgrade your home décor in Winchester, VA. Come visit Ashley Store! We have an amazing team that are trained as consultants, not just salespeople. Our goal is to ensure we are Inspiring the love of home and enriching the lives of those around us. Our home furnishing consultants are ready to help you find your unique style and create the space of your dreams. At Ashley Store Winchester, the sale doesn’t end once the purchase is over. It ends once the furniture is delivered, and our guests are completely satisfied. At Ashley Store Winchester, we have popular, unique, and trendy products in all categories, including living room furniture, dining room furniture, bedroom furniture, home office furniture, outdoor furniture, and a wide assortment of accessories. Your Go-To Mattress Store in Winchester, VA Only at Ashley Store Winchester will you find a large variety of mattresses in our Ashley Store Sleep Shop. We carry America’s Top Name Brand Mattresses from Tempur-pedic, Sealy, Beauty-Rest, Purple, and our own Ashley Store Sleep line. Our Ashley Store Winchester sleep experts will ensure to help you find a mattress to fit your specific needs so you can sleep your way. How to Find Us? Ashley Store Winchester is easy to find. We’re at 150 Delco Plaza, Located at the southeast corner of US 50 (Milwood Pike) and US 522 (Front Royal Pike). We are open Mondays - Saturdays from 10 a.m. to 9 p.m. and Sundays 11a.m. to 7 p.m. Please call us at (540) 504-7690 to learn more about Ashley Store in Winchester, VA, or schedule an appointment with one of our Home Furnishing Consultants.
Customer Service
In-store offers
What our customers say
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Shopped at the Ashley furniture in Winchester looking for a recliner chair. The associate Clay was amazing, friendly and professional.
Came here with my wife to test new mattresses and check out new furniture. Met Brittaney, she was newer but very quick with assistance. She was able to help us with everything we wanted to test and see. We ended up getting everything we wanted for our house. Highly recommend Brittaney if you need quick service and want to enjoy your day searching!
Highly recommend Brittaney, she worked with us through the sleep lab and helped us pick out the most affordable and comfortable mattress that worked for us and our new bedroom set!
Kelly was a great person to work with and very helpful to work with thanks for helping us to get a new living room set
Clay was extremely professional and answered all of our questions. He provided multiple options to fit our requirements and was honest when a particular set did not fit our needs even though we showed interest in the color/fabric/sryle. He was not forceful with his salesmanship. Great experience.
Second time coming for a big furniture order. Lori was so helpful and patient. She always looks at all the options and gives great suggestions. It is a great shopping experience with her.
Great experience buying a new couch set. Kelly from the Winchester store was the best!
Lori was great! Very happy with the whole experience ☺️
Zeke was amazing in helping us. Friendly and most of all honest. I will be back to Ashley next time for sure!!!
I worked with Bret to furnish my new move in. The service was second to none. The selection was exceptional. I was able to find the set that brought my space together. The overall experience was profoundly satisfying. Best in class, white glove service.
Brittany was helpful and awesome
Furniture is crucial in any house because it's not just about functionality-like sitting or sleeping-it also defines the space and contributes to the aesthetic appeal of our homes Personally, I'm quite fond of the minimalist style. I love how it focuses on simplicity and functionality without overcrowding the space which really appeals to my sense of style I choose to shop for furniture at Ashley because they have a lot of beautiful designs that are not duplicated in any other store.
Kelly from Winchester was extremely pleasant and helpful. She made shopping for furniture easy and fun!
We came in to look at couches for our new home. We were welcomed by Brittaney who gave us our space to wandered and look around, yet popped in ocassionally to offer insight on some pieces. We told her what we were looking for and after almost finishing our browsing, she pointed out another. We ended up loving that couch and buying it then and there. She was friendly, personable and made the purchase very easy! We are expecting our couch delivered just 3 days after purchasing.
Sales lady Cathy was great, she made the whole process very easy. Would definitely recommend to anyone looking for furniture!
I stopped in to look at sleeper sofas and Clay greeted us warmly at the door. He showed us all of the available options and was very helpful. Thank you to Clay for taking the time to help us purchase the sofa!
Lori, was awesome, she was super nice and assited me with everything I wanted and above, thank you Lori
the people was very nice and helpful! but when it was delivered it was damaged. I had door step delivery and they would not let open to inspect the couch, when i got everything open i seen the damage spot called right then and there to ask aboit a replacement. a few days later they called and said i will have to pay $85 to have it fixed keep in mind i have a 5 year warranty and i called with in the hour sent pictures and everything they asked for. why do i have to pay for there mistake when they delivered it and it was damaged? i will send it back and shop somewhere else horrible customer service!
Brittaney was very friendly and knowledgeable. We enjoyed working with her she showed us multiple options without being trying to push us in any direction.
Kelly was bery helpful and guided us to tje perfect loveseat
Brittaney was a great help! She got us the couch we wanted
Kelly was a nice girl helping me pick out a new couch lovely piece thank you Kelly
Bought a number is items. Brittney was wonderful, even when I would change my mind and she would have to redo the order. Thanks Brittney!
Our experience at this store was great. Zeke was very helpful and knowledgeable and did not pressure us. I would definitely shop here again!
Lori H was very helpful and kind. She helped us with living room furniture, and then we returned to the store a few months later so she could help us with bedroom furniture. Great service, thank you!
We went out looking for new furniture today with an idea in mind of what we wanted, Brett greeted us upon arrival and let us walk the store before engaging us again. He helped us find exactly what we were looking for. We will be doing business with him specially again in the future. Thank you Brett!
Very good experience with Clay. He helped us find what we were looking for
Zeke was so helpful when we were buying furniture for our new home. He went above and beyond with customer service and made sure we were getting all we wanted for a great price!
Jack helped us pick out the couch that best suits our life style (5 dogs) and helped us choose between the best mattress options. Great experience!
Catherine helped me choose the right bed and mattress by giving me the purchase options at Ashley.
Kelly was super nice and helpful!
Lori was the best. She listened to my requirements, pointed out some ideas, and most importantly, gave us time to sit on our choice without her hovering over our shoulder. She stopped into answer any questions and made sensible suggestions. Ashley is fortunate to have such great representative!
Lori at Ashley was very knowledgeable of the product and made me feel very comfortable without being too aggressive and hovering. I would definitely recommend shopping at Asley.
The store was clean and organized, easy to navigate. We were able to find what we wanted quickly. Zeke helped with the checkout process. He was knowledgeable and informed us of all the options available. Made everything understandable and the process quick.
Kelly was great!! Wonderful experience, start to finish!
Lori was very attentive and listened to my desires for what I was looking for, while also understanding that this was primarily an information gathering trip. She helped find several good ideas and I will work with her again when I finally do make some decisions on what I would like.
Kathy C
I’ve bought several pieces of furniture here and they’ve always held up well. Today Cathy helped me to find a couch that would be pet friendly and stain resistant. The process of buying was easy and seamless!
Came in to look for a new couch. Cathy was very helpful and showed us sectionals that we were looking for. She gave us time to browse and was very patient with my indecisiveness!!! Overall a pleasant experience and highly recommend Cathy at Ashley!
Wonderful.easy and quick thank you so much Cathy!
Cathy was a great help and sold us a wonderful dinning room table! Go visit her at Ashley’s in Winchester!
Great experience. Answered all our questions. Happy with purchase
Cathy worked with us and she was absolutely amazing! Although it took us a few trips to find exactly what we wanted she was always there to help!!
Great sales help
Clay was great to work with in finding a chair that was the right style, size, and color.
Clay was excellent and helpful. I highly recommend
Clay was awesome with helping us find a new sofa sectional that worked best for us! He was very knowledgeable and great to work with!
Clay did a great job!
Clay was very helpful and easy to work with! Took care of us quickly and we got exactly what we wanted
Brittaney was absolutely fantastic and so much help. She answered all questions and got answers if she didn’t know them. We had he best experience and will be back, all because she was amazing. More sales people need to be like her.
Cathy was great! We will definitely return in the future for our furnishing needs!
Cathy was awesome assisting us in finding the perfect couch
Ashley Furniture refuses to obey the code of Federal Regulations by leisurely irresponsible operating their vehicles as to fill my residence with carbon monoxide. Unacceptable behavior
I was assisted by Cathy for my living room set today. I appreciated the stress free environment Cathy provided in making my purchase. I would definitely ask for Cathy on my next visit.
Chaterine was kind, patient and honest.
Clay was awesome with helping decide on what we wanted buy with so many options to choice from. Definitely would ask for him!!
Joan Kern was great! She answered all of the questions, showed us EVERY option, and made the entire process easy.
Catherine was totally awesome. Great buys and super good selection!!
Catherine was amazing . She was very attentive and answered all the questions we had . Would recommend Ashley furniture to everyone!
Cathy was very knowledgeable and helpful in picking my living room set
Clay greeted us upon walking in and led us right to the item we were looking for! Pleasant atmosphere and reasonable prices. We'll be back!
Great customer service by Cathy Huth. Very nice experience.
Staff was helpful and knowledgeable. Clay was the salesman I dealt with and he was outstanding.
Clay was efficient and very helpful.i found exactly what I was looking for with no complications.
Clay was extremely helpful and patient with us while we were making a decision. The store is really clean and well kept.
Clay was very informative and helped make the process seamless!
Clay was very helpful in helping us find bedroom furniture for our son!
Thank you Mr. Clay for your awesome service & patience ! He was able to provide us different solutions to ensure we got the perfect pieces we wanted.
Clay was extremely helpful and informative. He understood what I said I needed and was able to accommodate me. I would recommend him to anyone wishing to shop at the Winchester Ashley store. Joe Marcinski
Was initially delivered the wrong bed frame but since then the store worked with me and was able to get me the right item! Thank you!
Cathy was super friendly and exceptionally helpful. She helped us find our dream couch from start to finish! Definitely come out and ask for Cathy!
Cathy was very nice and helpful. She helped us find the perfect couch! She answered all our questions and made sure the piece was the exact fit for us!
Kelly helped me and my girlfriend get the best deal and had the best attitude and was super helpful and very knowledgeable about the products thank you so much for the amazing service look forward to further business
Kelly helped us get our new bed and everything we needed with it for a great price! Highly recommend
Cathy was extremely helpful through the whole process of purchasing our new couch! She even came in on her normal day off to help us finalize our purchase! She really went above and beyond and made it a smooth and easy process!
Kelly was amazing!
Kelly was amazing!
We had a great purchasing experience with Zeke. We went in looking for a new couch in a very specific size. He patiently reviewed our options, answered alo of our questions, and helped us customize for the perfect fit!
Really easy buying experience. Kelly was very helpful and shared all of the information and options upfront. Also going into the store offered a quicker delivery option than what I had seen online (2 days versus 2 months!). Would recommend.
Catherine was fantastic!!
Wonderful experience w/ Clay. He was easy to deal with, attentive, helpful, and honest with pricing.
Cathy was so helpful and knowledgeable! Strongly recommend her!
Brittney was very helpful! She helped me find a couch and get it delivered in a short period of time
Brittany was the most interactive associate we've met. Showed us durability of everything. Even took out the washable covers to show us how easy it was. Fantastic service.
We came in looking for a dining table for Christmas, and Clay came through with great customer service, helping us find the right table and lock in a solid date for delivery. Ask for Clay for great service!
Or sales lady Cathy was very professional and helpful. I would recommend anybody to go in and talk to her. Very good experience. Thank you again Cathy .
Brett is the 🐐of Ashley !!! We really appreciate his dedication and help.
Great experience with Cathy!
Brittaney was an awesome help to us getting our couch sets! Great selection and very kind team
Brittaney was very helpful with our purchase today. Thank you!!!
Absolutely great service. Kelly greeted us at the door and walked us through our options. She heard what our wants and needs were and was gracious and patient with us in our decisions. Kelly thank you for all your help. We left with exactly what we came in looking for. Top agent for sure.
Visited Ashley Furniture In Winchester, VA. Kelly was very knowledgeable and patient while we decided on new couch. She’s great, go see her!!
Kelly was outstanding and so very helpful!! Thank you for taking the time to listen to what we wanted and showing is around!!
Clay was very knowledgeable and helpful and was willing to walk around with us until we finally agreed on a sectional. We will definitely be back again and will be asking for him. Can’t wait to get our delivery!!
Kelly She did a great job and let us know all the options
Kelly was great, very informative. Satisfied with purchase
Clay was very helpful and we found exactly what we were looking for. Thanks for the great service.
Clay was wonderful! Knew exactly what we would like and made process very easy
Brittaney of Winchester Ashley furniture greeted me as soon as I came inside. The door didn’t even have time to close before she greeted me. I told her what I was looking for and she said, “let me look right quick, and I’ll be right back.” She was back in only a couple minutes. She ran around the whole store with me since I was looking for different pieces to replace what I already have. She worked really hard getting me the best deal. I actually enjoyed working with her, and people consider me to be a mean person. lol. But working with her was a lot of fun!!!!! I got good, quality, attractive furniture, and exactly what I wanted.
Clay was a helpful sales person.
Cathy was great
Cathy amazing
Brittaney was very helpful and she made our visit worthwhile.
Cathy was patient, kind very professional. She helped me with color selection for furniture needed, as well as offered options that were comparable with my design style.
Clay was very helpful and knowledgeable about the right fit for the recliner needs.
Kelly was exceptional with her service and knowledge! Great experience:)
Clay was very helpful throughout our visit. I was able to look with ease at the different options without feeling rushed. I will definitely return for future purchases!
Brittaney was awsome thank you for the help!
Clay, was very helpful. He gave us time to make our selection and wasn't pushy. He showed us what we wanted and explained about all the different things that was on each one. Thanks for your help Clay.
Clay was very professional and patient with us as we had to return 3 times before we decided which dining set to buy.
My family just ordered multiple furniture pieces today from Ashley in Winchester and we're so happy with our experience with Cathy. She was incredibly patient during our two visits as we figured out what we wanted. It was a smooth process and she communicated exactly what we needed to know. Thank you Cathy!
Brittanie was the bomb
Kelly was a great communicator
Clay was really helpful and knowledgeable. I appreciate that he opened the sofa bed to let me try it out. Overall great experience!
Cathy is wonderful . She helped us pick out a new living room set very patient and knowledgeable. 10 stars for Cathy
Cathy has been very helpful with our sale today. She wasn't pushy and made our purchasing experience very smooth. I'll definitely be back!
Kelly did an excellent job showcasing the different pieces we had interest in. She went above and beyond to measure, configure, and price the different options that suited our needs. We made the purchase on a nice sectional and couldn’t be happier with our piece and the service we received.
There customer service is no good was sold a mattress that is supposed to be 80in long mattress is only 76in they say since it was delivered and I accepted the delivery they can not exchange it at time of purchase they did not have a purple twin xl in stock so was not able to see the bed if the mattress is supposed to be 80in then it should be 80in iam 6ft tall so no iam stuck with a 8,500 bed that my feet hang off the bottom ridiculous I would go else where when shopping there customer service is a joke hopefully someone will reach out to me a fix this issue base in the photos is 80in
Cathy was super helpful an very friendly and knowledgeable
Nice experience with Cathy. Not pushy and easy to work with.
Kelly was fantastic and a huge help! She had to run around taking care of multiple people at once due to limited staff and being busier than expected which is more a reflection of the stores choices not hers (that is the ONLY reason for the 4 stars- she deserves 5 stars!)
Kelly was amazing! Very informative. Thanks!
Kelly did a great job helping us find furniture! Very patient and knowledgeable to help us furnish our new home.
Brett F truly helped us out today. He went above and beyond. All we needed were 4 chairs, not even a dining set, just chairs. We found ones we liked, they had them in the warehouse and he made it happen so we could get them before family arrives for Thanksgiving this week!
Kelly at the Winchester store was absolutely amazing! Very knowledgeable and she not only helped us get the chase lounge we wanted she saved us money and set up easy delivery. We are more than happy with the customer service and we will be returning customers.
Went in to Ashley for the first time to find a TV stand. While we weren’t able to find one we liked we actually found a few other pieces. Kelly greeted us and helped us with our purchase. She was very sweet and let us walk around and come to her when we were ready. We didn’t feel any pressure to buy anything.
Ask for CLAY! He was amazing! Worked with us to get the best deal! This is our 3rd couch @ Ashley!
We had a fantastic experience. Brett was wonderful and we are excited to enjoy our new family room set!!!
Kelly at the Winchester location was extremely helpful and knowledgeable of the products we were looking at. It was a quick and easy process. Looking forward to receiving our new furniture.
Great experience getting our new living room furniture! Cathy was very helpful and friendly.
Kelly is very Professional and outstanding in her helping me find what I’m looking for.
Overall great experience. Our sales representative, Clay, welcomed us, asked if he could help us find anything, and was very attentive as we gave him an idea of our needs and budget. Clay was very patient as we went throughout the store trying out different sectional sofas. We ended up going back and forth between two different ones and then finally made our choice. Very thankful for Clay's patience, especially as I had to have some words with my young child who decided it was an excellent time to have a tantrum. Clay helped us customize our purchase and set us up for an easy check out. If you shop in Winchester Va, ask for Clay.
Stopped by the Winchester Ashley Furniture and immediately was greeted by Clay. He was very friendly and helpful in our search for a dresser. He made the process very easy. Would shop there again in the future! Ask for Clay he will take care of ya!
Clay was very helpful today helping me with my new couch. Very professional.
Kelly took care of making sure my buying experience has been pleasant and easy going… overall great experience
Went to Ashley furniture. Working with Brett made our time there easy, fun and successful. He was very knowledgeable and friendly. Thanks so much for your help.
Great experience! Kelly was very attentive and helpful.
Kelly was super friendly and helpful with our purchase of a new dining set!
Quick to assist and find the needs I’m requesting for a couch. Gave me all the options possible, not pushy or made me feel guilty for not purchasing the first time I was in because I wanted to check other stores. I eventually came back to Cathy in Winchester, VA
Mr Clay was very friendly and patient, made our shopping experience very pleasant
Zeke and Thea were amazing. Friendly and professional. Thankyou
My husband and I recently visited the store to buy a dining table and we had a fantastic experience thanks to Clay. Their knowledge and friendliness made the whole process very easy. They helped us find the perfect table that fit our needs and budget. The staff is amazing, especially Clay! I will definitely recommend this store to my friends and family.
Wonderful experience at the Winchester Location. Clay was nice, courteous and very knowledgable with the different types of dining tables available. He helped us get our ideal dining set table. Thank you!
Joan was very helpful and made the process of buying a living room set quick and easy.
Kelly was super duper helpful and full of knowledge.
Kelly was very helpful
Joan was great
Kelly was super sweet and very helpful. She moved coffee tables from around the store to the sectional we wanted to see how it looked with it.
Kelly, was awesome!!!! She moved pieces of furniture around so I can decide on exactly what I wanted!! Very helpful and fast!
Joan Kern was amazing! So easy to work with and very personable and knowledgeable, highly recommend!
Awesome experience by Joan Kern
Quick and easy transaction. Cathy was great!
Clay was very knowledgeable and walked us through the delivery process. We left feeling confident in our purchase and had no questions.
Got a great sofa, love seat and recliner set. Our sales rep made it easy for us and got the approval for the financing quickly.
Cathy
Kelly was very professional in helping me pick out my bedroom set and dining room table. Thanks Kelly for low sales pressure and great customer service.
Right when I came in with my family Brett wsd very helpful in letting us know the sales they were currently having and to providencia helado if we needed any. He was constantly asking us if we needed help and he was so sweet as well. He also helped us with being able to buy our table for our house . Aida was algo super sweet and helpful in explaining to my mother for translating in spanish . Overall such a great experience!!
Fantastic customer service. Knowledgeable and professional.
Walked into Winchester store just looking and we were greeted by Cathy. She was immediately helpful and not pushy. Ended up buying bed and chair for my dad. Do yourself a favor and go see Cathy for any furniture needs you may have and enjoy a wonderful experience with her expertise.
Clay was very friendly and helpful. Also patient as I took a while to make a final decision!
Clay and Catherine were fabulous and so easy to work with.
Cathy was just right for us! Didn’t pressure you into anything, let us look around and built the right deal for us! Absolutely wonderful lady and will definitely be back!
Cathy was easy to work with the day of - patient, helpful, and quick - and promised delivery within my timeframe - but became incompetent when the delivery date couldn't be met. Then canceling became a battle as I worked my way up the chain of command from local desk staff, to finance people and regional reps. Who threatens to withhold refunding payment made in full for products never shipped?? What should have been an easy correction was a month-long process and battle of wills. Never again, Ashley Furniture - your business model and service delivery are horrendous!
Had a great experience with Kelly purchasing this beautiful set! She was extremely helpful. I always buy Ashley furniture and am happy with my purchases throughout the years!
Joan Kerns was awesome! She helped find exactly what I was looking for!
Joan helped us pick out tons of furniture! She was super helpful, patient, and just an overall joy to be around! We will def seek her out in the future if we need more furniture!!
Joan was great got us everything we needed and didn’t try and upsell us wasn’t pushy at all I’ll be back.
Brett was very helpful and patient throughout our entire experience.
Great experience for us! Brett was super helpful and answered our many questions. We will definitely be back to purchase additional furniture. Added bonus, our living room furniture can be delivered this coming week and on the date we requested.
Kelly was the perfect combination of attentive and giving us time to think. She was knowledgeable, friendly and not pushy at all.
Cathy was super helpful and got my son a perfect mattress!!
I’m more than grateful with the service Cathy provided me. From the moment I entered the store she received me with a smile and made me feel welcome. Then she was very empathetic and helped me to chose even when I was very indecisive. Long story short she spend two hours helping me but I end up happy with what I got. Thanks Cathy!
Kelly at Ashley’s in Winchester was awesome! She was knowledgeable, friendly, funny, and a pleasure to work with! She was there for us at every turn but also gave us space when we needed it! Thank you Kelly!
Cathy was awesome guiding is through color choices. Quick turn around and purchase was easy.
Our first purchased from Ashley furniture. We visited Winchester location where we met Joan Kern. She was very helpful in showing us different recliners with the best deals. The whole process went by smooth. Definitely recommend this place if you’re looking for new furniture and come see Joan.
Joan Kern was awesome. Made our furniture shopping experience easy as possible with no pressure to buy.
My husband and I came in to get a sectional for our new place and were provided with a great selection of products, as well as great service. We were helped by Brett, but didn’t make the final call til the next day. Clay helped us when we finally pulled the plug, and was kind enough to credit half of the sale to Brett as well.
In early September, my wife and I stopped by the Ashley store in Winchester and purchased a couch and loveseat, arranging to have them delivered within 3 weeks. While our store experience was quite good with Kelly, every single interaction with them since has been absolutely horrendous. First, I was told that the delivery guys could move our couch 10 feet out onto the porch, which was a concern because I have a bad back. Delivery was then scheduled by Ashley for a day mid-week, for which I took a day off of my busy work schedule to accommodate. No worries there. However, once I arrive at our cabin, which was a 4 hour round trip for me, Ashley was a no-show. I called in and they told me that it had in fact been scheduled for a different day, which was absolutely not the case. I had specifically selected that day because I had a more open schedule (and I had a delivery confirmation email to prove it). Just out of curiousity, I asked if they had notes in my account that instructed the delivery guys that I would need help moving the couch 10' to the porch. Nope. There was no note even though I was told it was in there and they would be happy to help. I was then told it would be added (a second time). When asked what they would do to compensate me for my wasted time, customer service said I needed to call the store. In speaking with Amy, a floor manager, she told me she would look into it and get back to me. Did she? Absolutely not. Not a peep. She did ask the salesperson to get back to me, and she simply said that her notes said the later date, so I must be wrong. When I offered to forward her the email confirming the date that I was awaiting the delivery at the cabin, silence. I never heard from either of them ever again. Fast forward, I had to hire someone to be at the cabin to accept the furniture. But guess what? The delivery guys said there was no notation that they had to move the couch onto the porch, so they refused to do this simple task. Overall value: If you take into account Ashley's incredibly poor customer service and disingenuous manager/customer service staff, I would say that Ashley offers a poor overall value as a place to buy your furniture. I would advise you to steer clear.
Clay was quick and great!
Kelly from the winchester locación was very helpful and friendly. Would highly recomendó asking for Kelly if you go to the Ashley in Winchester
We had an excellent experience working with Cathy-she's amazing. She was super patient with us and gave tons of helpful suggestions. I highly recommend her for furniture shopping.
Lori Hampl was amazing to work with. She was patient, tentative and knowledgeable! We were able to find everything we were looking for.
Kelly was very informative on the product I purchased. Very pleasant and helpful throughout this process.
Catherine really helped us find a sectional. She was super helpful and friendly. Definitely recommend.
Cathy was absolutely amazing she even let us move furniture just to have an idea how it will look, she is amazing
We had a wonderful experience today with Cathy, we done our purchase and left the store in no time, definitely will buy again.
Clay was outstanding! Gave us great information and truly listened to our needs. He was flexible, even when we came in for a bed and purchased a dining room table and chairs.
Cathy was warm and pleasant Great service thanks
Clay at the Ashley Furniture in Winchester VA did an amazing job assisting us in selecting our furniture needs.
Joan Kern did a great job helping us out in the Winchester location.
Our sales rep Clay helped us get what we wanted and was very helpful
Kelly was a ton of help getting my new couch!
Clay S. was a huge help. Came in just to look and he was able to find us exactly what we were looking for and at an amazing price. Will definitely come back.
Kelly was great to work with. She was understanding and patient with me and my wife as we made some decisions and worked with us to get what we wanted
Cathy showed us a great mattress and loveseat and couch
Kelly was absolutely amazing! Very friendly and knowledgeable about the furniture we were looking for. She helped us determine what living room furniture fitted our needs.
Clay was great! He helped us pick out a bedroom set as well as a mattress. He was informative and attentive, anyone looking for furniture I highly recommend going to Ashley! Make sure to ask for Clay when you go and he will get you taken care of
Today I finally purchased a new couch set after months of looking. My sales representative, Brett, was truly outstanding. From the moment I walked through the door he was attentive, knowledgeable, and genuinely interested in helping me find the perfect furniture for my home. His willingness to provide honest feedback was truly appreciated, as it helped me make an informed purchasing decision. My whole family absolutely enjoyed this experience. He's no doubt the best sales person we've had over the last few months. I will 100% go back to Brett for future purchases.
Kelly was great to work with, she was very informative and has excellent customer service. She made our first time Ashley experience an easy one.
Highly recommend working with Kelly. She was very kind, patient and answered all my questions. I had an awesome experience furniture shopping at Ashley Furniture. Thank you again Kelly
Clay was a good salesman very friendly !
The ONLY good thing about my experience with Ashley Homestore is working with the lady at the store. She was wonderful. Her name was Lori. Flash forward to delivery- an absolute nightmare. I have been waiting 2 months for a headboard and footboard for our bed that was never apparently ordered. The communication at this store is awful. They have never called to give me order updates or anything. The manager was supposed to call me last week, and that’s never happened. I am absolutely furious that I purchased over 10K in furniture and my bed was delivered missing pieces, and yet I’m still waiting. I will never order from Ashley Homestore again. While the prices are competitive, I’ll just have to scrape together the money and head over to Grand. Incredibly disappointed.
We just bought our furniture and Joan was super attentive, very good experience.
Joan was great, very helpful. Great experience!
Clay S. was very helpful. We looked at the same couch at another store and chose to go with Ashley because their price was better and better in store customer service. Clay S helped us both times we were in store.
Clay was very professional and helpful. Great sales man!
How pleasant to walk in the store and meet Cathy, a very kind and helpful sales associate who listened to what I wanted and didn’t want and directed me in the right areas to look. I found exactly what I wanted but I had an appointment to get to. Cathy worked very quickly with me and to my surprise, finished the paperwork and set up the arrival for my furniture to be delivered very quickly! I thoroughly enjoyed Cathy’s help and all of the choices I had at Ashley Furniture! What a pleasure to meet such a caring person to help me with my recent move to Virginia! Thank you!!
Kelly was awesome and very helpful!. She worked at our speed and didn't push anything on us. Took her time with us and answered all of our questions. She made sure our needs were met fully! We appreciate her for letting us shop at our speed. 10 out of 10 stars
I purchased a sectional couch from the Ashley Winchester store and my experience was trash from the time I left the store. While there, I was assured by the salesman that the two pieces of the sectional would have factory clips to hold them together. He spent a long time away from me in the store "verifying" this. The sectional came without the attachments, and the 2 pieces have slipped away from each other constantly from the start. Customer service just gave me the run-around and never would address their mistake. Additionally, the delivery people were rough and caused damage to the frame of the arm on one of the sections before it even entered my home. I did not have high expectations for this sectional based on the price, but it has been a disappointment in every way... junk frame, poorly made cushions, and sagging springs. So uncomfortable. The only nice thing I can say about it is that the faux suede fabric is attractive and has performed well. I will never purchase from Ashley again and neither should you, unless you like throwaway pieces to switch up your look frequently. This sectional is so horrible that I feel badly about donating it to charity.
Brett took good care of us. Thanks!
Went to Ashley's in Winchester looking for a new living room set. Kelly helped us find exactly what we were looking for and with a simple and speedy checkout. It was a pleasant and helpful experience.
(Translated by Google) Very good service thanks to Kelly 👍👍 (Original) Muy buen servicio gracias a Kelly 👍👍
Kelly was a great help. Very attentive & accommodating with our purchase.
Cathy was extremely helpful! Would recommend!
Hi the staff member that help me today was Catherine she was so nice and very professional helping me find the right mattress that will help with more with my sleeping habits she was also very patient with me helping me with anything I ask her. I really appreciate the costumer service she provided us with.
We had a great experience. Kelly helped us with the perfect recliner for our needs. She was very friendly, informative and patient. She made our entire experience a great one!
Kelly at Ashley did a great job. Keep up the great work!
Kelly was great. Thanks
Our salesperson Clay was amazing. Was very knowledgeable and friendly. He helped us find the perfect couch and walk us through all our options.
Kelly was awesome. She remembered us from a previous visit. She was accommodating of our availability. Would come here just for her.
Kelly was Great! Highly recommend asking for her for all your furniture needs!
Cathy was attentive, professional and informative.
Catherine was very helpful in finding what I needed. She was able to answer my questions quickly and was able to balance her time with myself and another customer.
Kelly was great to work with. She was patient and informed which helped me explore options and come to a confident decision.
Joan Kern at Ashley Furniture was absolutely fantastic in helping us purchase our new leather sectional. She was incredibly knowledgeable, patient, and made the entire process smooth and enjoyable. Joan took the time to understand exactly what we were looking for and guided us to the perfect sectional that fits our space and style perfectly. Her attention to detail and excellent customer service really stood out. We couldn't be happier with our purchase and the overall experience. Highly recommend working with Joan for anyone looking for quality furniture and top-notch service!
Joan was wonderful helping us find what we need
Kelly in Winchester was wonderful in her knowledge of the couch I was looking for. She had me try the Stern and Foster bed for a future purchase. I did buy a new pillow. I would recommend her to my friends.
Joan was wonderful, very nice and patient with me!
Wasn't greeted.. many associates sitting around ignoring us. Finally a lady shows up asked if we've been helped, answered one question and then went back to sit down on the other side of the store. So we casually made our way back to our car.
Cathy did awesome! She was very nice and very professional as she answered all our questions!
Cathy was great help as we picked out our new living room and bedroom sets!
Excellent service ! Brett was great ! Store was amazing !
Brett was very helpful and chill. He was calm and allowed us to search the store for all items we wanted to purchase which was very helpful to not feel rushed in any way. Would definitely recommend to others.
Kelly is very professional, very kind and help us with what we were looking for.
Cathy rep was amazing! Talked me through every detail about purchase of dresser and night stands. Along with future purchases. Very knowledgeable and helpful. Biggest thing, she did not overwhelm me meaning looking over my shoulder the time spent in the store. Cathy would check on me time to time and I greatly appreciate her services. Thank you so much Cathy for making this experience just absolutely wonderful. Best Regards, Charles Bayer
We have been here twice in the past two months and it has been an amazing experience each time. Zeke helped us this time around and was an absolute sweetheart and was extremely helpful. I’d recommend him again and if we ever come back we will ask for him!
Joan Keen provided great service, and made my purchase very easy.
Brett was awesome :) he did all of the heavy lifting when it comes to paperwork and approval, made everything super easy and enjoyable. he was very professional, kind, and easy to talk to. We were in and out. Thanks Brett!
Joan was very helpful in finding the couch we wanted that was in stock.
Kelly was delightfully attentive and very knowledgeable and gave us the space we wanted to browse. An overall wonderful experience!
Clay was awesome easy to work with made our life's so easy. Thank you clay
Nice selection of furniture and great customer service from Clay.
Clay was very helpful, and extremely nice!
Brett was great and helped me find a pillow.
Cathy was great!
Great experience with Kelly. Looking forward to our new sectional set and chairs!
We planned on going to a few furniture stores, starting with Ashley Furniture. That was our first and last stop. The moment we walked in the door we were greeted by Kelly. While she offered to help us, she didn’t follow us around like we’ve experienced in the past at other stores. Kelly was awesome! She was helpful telling us about different items, and explained everything from warranties to delivery options. There’s nothing she could have done better!
This was the best furniture purchasing experience we've ever had. Brett was fantastic! He was attentive, proactive, helpful, and truthful. On top of that he was very pleasant. He never rushed us or pressured us to buy or chased after us in the store. We spent more than we intended to because they have really great pieces and Brett was just so great to work with. Try this location and Brett out. I'm sure you'll be pleased.
Oh boy!!!!! I worked in the retail industry for 30 years Brett ranked near the top in customer service Communication professionalism and expertise. On a 10k ticket it was seamless. I will be back and will recommend Brett to everyone looking to purchase home furnishings 12 on a scale of 10.
Met this very professional guy called Brett. He was very patient and answered all our questions. I just love his patience and professionalism that he exhibited. Ashley got some good and durable furnitures.
We went to the Winchester, Va location to look at a new dining room table set. Kelly greeted us at the door, introducing herself and just said to let her know if we had questions and to enjoy the showroom. We found what we were looking for and Kelly was able to assist us by happily answering all of our questions and accommodating the purchase with ease. We really appreciate the low-pressure service! This was a refreshing experience that you just don’t see in retail these days! Great job Kelly! Keep up the great work!
We came in search of a sofa and Brett helped us find the perfect one. He gave us our time to check everything in the store and then helped us based on our needs and budget. They have many arrangements they can do for you and a great financing option. Brett was fantastic!!
Had a great experience working with Cathy yesterday. She helped us select a new sofa sectional, and bedroom suits for both my husband and I as well as our daughter. She even came in on her day off to finalize our selections!
Had a really great time with Brett! Helped out a lot and was very transparent, would come again to be helped by him! Made everything easy!
Lori Hampl was very friendly and helpful in our purchase.
Clay was awesome ! Helped me and my wife find the perfect couch for our family and needs! Will be back for more furniture
Clay was amazing he helped us with every need we had and we walked out with the best deal! Love our couch and even have extra credit for more things!
Kelly helped us with the purchase of a Stearns & Foster mattress. Kelly is very professional, has excellent people skills and was very patient in our decision to purchase a mattress and box spring. We highly recommend Kelly as a staff person at Ashley furniture.
The furniture was beautiful and reasonably priced. Our salesperson Clay was attentive, courteous, and very knowledgeable. Will absolutely be back in the future!
Kelly helped me find exactly what I was looking for! I was in a hurry and she made sure to get me in and out quickly. Great prices and selection at this store
Excellent and attentive service! Clay stayed in touch and was very helpful and patient.
Clay was super helpful, patient and very knowledgeable about the furniture we were interested in.
Catherine it was very patient, friendly and explained everything about mattresses! Very good customer service.
Brett was amazing and very patient with us. He made purchasing furniture much easier and fun.
Brett gave exceptional service!!! Recommend him at Ashley Winchester!
Friendly no hassle with Clay.
Clay was a great help. Didn’t try to sell me on anything I didn’t want. Focused on providing me with the information I needed to make my own decision which I appreciated.
Cathy was very helpful, patient, and knowledgeable. She made our shopping experience most pleasant. The only thing I did not like was to find out at the register that all sales are final. So if something catastrophic happens, we will be out 11K. I would have liked to have known that up front before finalizing the purchase.
Clay was great! He let us browse and came to help whenever we had questions. He was incredibly patient and knowledgeable. We are so excited for the new sectional we purchased!
Joan at Ashley Furniture was an absolute gem to work with! From the moment we walked in, she greeted us with a warm smile and a genuine willingness to help. We were on the hunt for the perfect couch, and Joan made the process effortless. She took the time to listen to our needs, ensuring the dimensions were just right for our space. Her professionalism shone through in every interaction, and she made the entire experience enjoyable. Joan also guided us through the financing process with ease, making sure we were comfortable with every step. We couldn't be happier with our purchase, and it's all thanks to Joan's kindness, expertise, and attention to detail. If you're shopping at Ashley Furniture, ask for Joan—you won't be disappointed!
“I had the pleasure of working with Kelly during my recent visit to Ashley Furniture, and I couldn’t be more satisfied with the experience. From the moment I walked in, Kelly greeted me with a warm smile and a genuine willingness to help. Kelly was incredibly knowledgeable about the products, patiently answering all my questions and offering insightful suggestions without ever being pushy. Thanks to Kelly, I found the perfect pieces for my home, and I’m absolutely thrilled with my purchase. If you’re in the market for new furniture, I highly recommend asking for Kelly—you won’t be disappointed!”
Very displeased with my sofa. After 6 months is squeaks consistently. I paid 75.00 for them to do nothing. No repair nor replacement!
Cathy was very helpful in selecting our New Mattresse .
Joan at Ashley’s in Winchester VA was such a great help! She was persistent in helping us find our dream sectional! We would recommend her in any way!
Amazing experience at Ashley today with Cathy. She was knowledgeable and gave us helpful information to decide which couch we wanted to buy! So excited to add this sectional to our new house!!!!
Lori was great! Very knowledgeable with the products!
Clay was great to work with, answered all my questions. Can’t wait to get our sofa and loveseat!
Speedy, to the point, easy to work with. Highly recommend
Lori greeted me and showed me exactly what I was looking for (recliner). Was professional and not pushy. I was in and out without hassle!
Brett was great and very knowledgeable about the sofas I was looking to purchase. Didn't overly push the financing or warranty, since I wasn't interested in either of those items. Only disappointment was for the cost of delivery and setup it should have included removal of old furniture.
My experience at this store in Winchester was so awesome! I had the pleasure And the help from Joann Kern... She is so wonderful and pleasant to work with!! She made the sale easy peasy!!! And is so informative and best of all so caring!!
Great customer service from Kelly. Very sweet, personable and helpful. Awesome friendly experience
Clay was amazing and very patient in our decision making.
Kelly was very helpful- no pressure and was knowledgeable about the furniture construction.
I worked with Lori today on buying a living room set, She was very attentive, and helped us get a great deal.
The salesman, Mr. Clay was good.
Clay was extremely helpful in showing us sectional sofas. We had a specific smaller size we were looking for and Clay showed us several options. Found the ideal L-shaped chaise sofa for our needs.
Joan Kern is very helpful and informative. She does really good with her job.
Clay was knowledgeable & listened to my specific needs for the best mattress. Excellent service! Looking forward to a good night’s sleep 💤
Lori was a huge help! Thank you once again!
Joan Kern was absolutely amazing at helping us navigate through all the mattress options available at Ashley. She took the time to explain the different types of mattresses, all the available technology and cool add-ons to help people improve Rem sleep time.
Lori was incredibly helpful
Joan Kern is Very professional and helpful. No pressure atmosphere.
I had a fantastic experience working with Lori H at Ashley’s Furniture in Winchester. From the moment I walked in, Lori greeted me with a warm smile and friendly attitude. I left with a great couch at a very reasonable price. Highly recommend. Thank you, Lori!!
Zeke was very helpful with our sofa purchase.
Clay helped us find exactly w the couches we needed. He was informative, patient; and followed up with us
Sales Associate Kelly was wonderful. She kept checking on me to see if I needed help or had any questions, then stayed late to complete the transaction even after I got a little grumpy over the paperwork.
Zeke was outstanding. I had never been in the store before and he kindly greeted me and helped direct me to what I was looking for. I gave him a pretty wide net and he managed to get me exactly what I wanted. Great prices and great customer service!
Clay was very helpful
Lori was great! She found exactly what I needed.
Lori was wonderful and showed me everything that was asking for. She was amazing and took her time with me. I was extremely happy with her service.
Joan was a big help and helped us figure out exactly what we needed!
Great customer service. Brett was super helpful and able to answer all of our questions.
Kelly was great to work with.
Great experience at Ashley today. Thanks, Clay, for your help and patience!
Joan Kern was our sales rep and she did a great job of showing us our options and going through all of the finance options available. Highly recommend!
Clay was great! He worked with us, our budget, and requirements to find a solution that we should be really happy with!
Brett took care of us, gave us the numbers we needed, showed us a few different options and had us in and out in a jiff. Highly recommend
Cathy waa great!!
Joan kern absolutely great!!!!
Joan Kern (and a great selection of furniture) is why we came back to Ashley Furniture Store! Joan was a wonderful salesperson, who let us shop, but also provided some much needed insights into how to best navigate the store and signs. She also worked some magic to ensure we could have a price match of a product we wanted, but still purchase from her! Thank you Joan and Ashley Furniture for a great experience.
I came in with my son and sister to purchase a couch and was immediately greeted by Cathy. I told her what I was looking for and she let me know my options in the store. They were patient about my 4 yr old, and she let me know about some additional purchases for some physical issues I have with my back. She was very warm and kind and pleasant. Cathy gave us space and time to look around alone and make decisions and was available once I was ready. She let me know of the financing options and what each option offered. It was a good experience, despite the distractions of an energetic little boy and a spontaneous decision. Thanks for your help, Cathy!
Worked with Lori, great service! Amazing person!
Worked with Lori, great customer service!
Had walked into Ashley furniture looking to buy a couch to furnish my new place. Joan Kern greeted me once I came through the door and helped guide me as to the different options available. I wound up purchasing the Lombardia sofa, she made the purchase and delivery process streamlined. Would definitely recommend
Joan at Ashley Furniture Winchester, VA was awesome to deal with and very knowledgeable. Highly recommend! See Joan for all your furniture needs!!
Walked in and bought something same day. Lori Hampl was incredible, she was able to answer all of our questions and inform us of thing we didn't know we should ask. AND we can get it delivered! Couldn't recommend Ashley furniture and Lori enough.
Cathy was so helpful showing me all my different options with both couches and payment. Will be back for more!
Kelly was a fantastic help with our search for the perfect couch! Great service and an awesome price for what we needed!
We had such a positive in store experience! Cathy was wonderful and walked us through everything! Thank you so much Cathy!!
Cathy was great and helped us make sure my dad was perfectly comfortable and happy with the purchase of his new recliner!
do not ever buy pillows from Ashley. my purple pillow went flat after a few months and purple said Ashley had ti cover warranties since its a retailer. no problem I said, exceot Ashley's corporate said they do not honor warranties on pillows because they're considered accessories. so go elsewhere for all your accessories. don't buy their pillows , bedding , lamps etc..
Clay was a great help to us, very informative and gave us a fantastic experience with our sofa set. Would recommend!
Lori went above and beyond. I never felt pressured to purchase, she was very thorough on everything from start to the end. I highly recommend her. Thank you Lori.
After going to multiple stores I thought I would never find a mattress. Lori found me wondering aimlessly around the store and found the perfect mattress for me with her first try. So helpful!
Joan Kern was super sweet and very helpful with our purchase today. Thanks so much!
Joan Kern was fabulous!! She got us exactly what we were looking for.
Had a smooth transaction in purchasing with the help of their sales person thanks Clay!
Joan did a great job. Got us set up in exactly what we were looking for. We will be back in the future when we need other things for the house.
Brett was very helpful! We never felt like we were getting pushed or rushed into anything. He listened to what we were looking for and was super helpful! Would absolutely reccomend this store!
Lori was a great help and got us exactly what we needed. Would definitely recommend this place.
Clay gave us a wonderful experience buying our new bed set. Highly recommend speaking with him if you’re interested in anything!
Will from the Winchester location helped my wife & I out pick the perfect piece of furniture for our living room. Thank you!
Lori was great! She answered all our questions and got us set up with exactly what we wanted
Lori was amazing. She took her time with us and helped us pick out the best couch for our home.
Brett was very helpful in finding what I was looking for. Prices were great, would recommend Ashley furniture to anyone on a budget. I will be back.
Brett at Ashley Furniture was awesome and patient. Brett definitely provided world class service, demonstrating and explaining how things work. Brett asked about our wants and reservation coming up with options and solutions. We purchased happy and satisfied with our choices. Thank you Brett and Ashley Furniture.
Joan at Ashley furniture was very easy to work with. She made our experience easy and quick.
I was helped by Brett who was very knowledgeable and helpful. I would recommend him to any one looking to buy furniture.
We had a wonderful in store experience! Joan Kern assisted us and was very helpful and informative. She made financing for our new sectional a very smooth process.
Joan Kern was amazing and very helpful to us. I recommend 100 percent
Kelly was great. Super easy and no pressure.
Our family enjoyed trying various sectionals throughout the store. Kelly was extremely knowledgeable, helpful and made our shopping experience a breeze!
Catherine was great finding us the best recliner chair for disabled husband. She only showed us what would work best for his needs. Highly recommend you come to Ashley furniture and ask for Catherine. I will be back
Kelly
Brett's the best sold me the best mattress and bedroom set.
Joan is a rock star!!!! So incredibly helpful and knowledgeable!!!
Lori was great!
Lori and Zeke teamed up to provide me and my wife with a wonderful pressure free shopping experience! We are taking home some lovely additions to our home as a result. I highly recommend both of them and Winchester Ashley
We were shopping for a bed for our daughter. Joan was very helpful in showing us different options and we really appreciated all of her help. We would definitely come back to her for future furniture purchases. I generally don’t like shopping and especially dislike furniture shopping, but she made it a painless experience. Thank you, Joan!
Great experience with Lori.. she was very nice and professional. Made the whole process very easy. Will definitely come back to shop.
Clay was great !! Helped me with all my funiture needs !!
Good customer service
Kelly was very professional and full of knowledge. Great Experience!
Cathy was great at helping us to get everything we needed and was very responsive.
Joan made our buying experience seamless. Thank you Clay for your help!
Kelly was great! Super helpful and not intrusive
Brett helped us get a dining room set for our new home, and he was so great about it even though we came close to closing time.
Brett is the best salesperson.very helpful
Cathy greeted us immediately upon entering. Let us look around a bit before meeting up with us and asked what we were looking around. She was great with helping us what we needed. Left happily with a new loveseat and recliner.
Big big thank you to the Ashley team in Winchester VA. My elderly mother in law needed a specific recliner for health and comfort reasons and we shopped the local area with no luck. Our last stop was Ashley. We were immediately greeted by Clay at the door. Mother in law is in a wheelchair We explained what we needed. We asked that he not do the “standard” upselling tactics. We asked for simple guidance and demonstration of features on the recliners. Clay was awesome. He was patient and understanding, good sense of humor and easy to do business (ETDBW). We spent over $1,000 because of Clay. Clay was able to pull off delivery within 48 hours of purchase too. Big big thank you to Freddy and his coworker for providing my mom with a white glove delivery experience. Will go to Ashley (first) next time we are in need of furniture. David
Brett was a huge help in my quest to find the best sectional for me at my price point. He was patient, knowledgeable, and friendly. I did a ton of research and I think Ashley furniture is a good value. Looking forward to getting my new sectional!
Brett was amazing.
Cathy was very helpful and knowledgeable. She made our experience easy.
Cathy helped us get the sectional we wanted. Quick and easy.
Brett did a terrific job, would definitely recommend coming to see him if you need furniture!
We had great help from Clay. He made looking and purchasing furniture for our new home seamless.
Had an excellent purchasing experience for our new apartment with Clay S. Will absolutely recommend to anyone in need of a low pressure, friendly sales assistant!
Clay is a consummate professional and was able to assist us find the exact furniture we wanted when other stores said it was out of stock. I highly recommend Ashley Homestore in Winchester and asking for Clay.
Pleasant experience furniture shopping today in Winchester. Cathy was absolutely wonderful.
Great selection and reasonable prices. Joan Kern was extremely helpful walking me thru the different configurations on sectionals. She made the process very simple.
Cathy!! She was awesome! Sweet, no pressure. The best furniture sales person I’ve ever encountered. Thank you for making it so easy to buy a sofa! 😊
Kelly was very helpful answered all my questions and knew the information about the sofa
Very helpful and friendly
Kelly and the Ashley furniture staff was wonderful and patient walking us through our options
Brett was great and really helpful! He helped us pick out exactly what we needed.
Brett was great to work with. So excited for our new couch. Thanks!
We spent the afternoon with a wonderfully patient gentleman named Clay! He was so knowledgeable about all the different options that were available. He made this a very enjoyable shopping experience! I would definitely recommend you asking for him at the Winchester Va location ❤️
Went to browse for a new recliner and ended up taking advantage of 4th of july specials for a couch, loveseat, and recliner. Joan was extremely helpful throughout the whole process. It was a great experience overall.
Bought a recliner, love seat, and a couch. Kelly was very helpful. Great service and great prices. We will return
Thanks will for you help!!
Had a wonderful shopping experience with Brett helping us every step of the way. His knowledge of the store and general expertise really helped us make a decision best suited for us. Thank you Brett for all your help!
Thea Barone was a fantastic sales associate. She was very helpful in helping us fond everything we needed.
A awesome experience in furniture buying today Lori was friendly.personal & honest in her dealings with me today very good at explaining in detail what to expect and showing several options I felt relaxed over all i recommend her to anyone / everyone needing furniture thank you Lori H
Kelly was very helpful and friendly!!
Cathy assisted us, and she was very knowledgeable and friendly. She made the experience easy!
Cathy was very helpful we picked out a mattress and she explained everything
Cathy
Brett did a fantastic job understanding our needs. He asked the right questions and took his time explaining things. He was quick to reply to text questions as well. If I need furniture in the future I will be coming back to Ashley. His customer service is 5 star!
Clay helped us out and he was very knowledgeable and respectful
Today's experience was absolutely amazing! Clay was extremely knowledgeable of the inventory, and welcomed my family warmly and happily! We were able to quickly get fixed up with a brand new couch and we absolutely love it! Thank you again so much Clay 😊
Clay was great! Very personable and helped pick the right sofa for my Mom. Recommend him to anyone looking for furniture!
Kelly was a great sales associate very helpful and great knowledge of what I was looking for. Thank you so much.
Thank you to Joan Kern for taking the time on helping us find exactly what we were looking for! She was very patient with us as we came to out final decision! Will definitely be back once the time comes to buy the kitchen set
Kathy and Clay were very nice in helping us with our living room purchase!
Will was great!! Very knowledgeable and a really nice guy.
Brett was a great sales representative. From the time I walked in the door, he was timely, efficient, and expedient. Highly recommend you go see Brett at Ashley Furniture store in Winchester, VA for a great experience
Joan was super helpful!
We had the pleasure of working with Lori Hampl today! She is knowledgeable and helpful.
Extremely helpful associates. Made the buying process so smooth! Kelly was amazing and full on knowledge on all the furniture. 10/10 reccomend Ashley’s!
Kelly was very helpful and professional with assisting me with getting my son a mattress. I had both my children with me and she was quick to get paperwork done and very pleasant to work with.
We had a great experience with kathy and Zeke. Very friendly and helpful.
Cathy and Zeke were an awesome team! We just moved to the area and got so much help got a really awesome July 4 deal on a couch and mattress!
Kelly was amazing and very patient with us while we looked around, she continuously checked on us asked if we had any questions.
I found an dresser with Kelly! I had been looking for a good dresser for weeks and haven’t found anything until today! Kelly was so informed, patient, kind, and personable!
Clay was very nice and extremely patient with us, I couldn't decide between two couches 😁. He greeted us as soon as we walked in . Great experience! Great store and great service! Decided on this couch and chair and I'm super excited to get it😁. Thank you Clay!!
Clay was great!
Clay assisted us with the purchase of our furniture, he was very knowledgeable.
Joan, our sales rep, was knowledgeable, patient, and diligent. Very happy this is the end of my sofa shopping.
Lori is a wonderful sales person. I talked to her on the phone and she met us at the door. She set up everything for us. I really appreciate all her help. She is a 5 star sales person. Thank you so much, Lori!
Did not have what we were looking for. Felt very crowded. Kind of jumbled. Just not a good feeling. Felt relieved to get outside.
Brett was extremely helpful and made this process easy!
In 2013 I had a very BAD experience at Ashley. 11 years later I’m giving them a chance again. Sales guy was a nice person and took good care of us. Time will tell if this will end up being a positive experience.
Clay S. was very professional and knowledgeable, answering all our questions and guiding us through the process of buying a bedroom set. Thank you Clay!
Kelly did an amazing job helping us find the furniture that we needed 🩷
We went in looking for an updated loving room set. We worked with Lori Hampl. She was extremely helpful and patient with us. Her customer service was amazing, she made us feel comfortable and welcome. We will definetly be back .
Cathy was extremely helpful with helping me pick out my piece and I’d highly recommend her for any of my friends looking to purchase furniture from Ashley.
Cathy was SO helpful even when we were indecisive about which couch we wanted. Traveled to the Winchester store and was treated so patiently.
Cathy was wonderful!! A great shopping experience and very kind!
Brett did a great job! The checkout was fast, simple and easy! Will definitely return :)
Kelly greeted us with a warm friendly smile. She professionally and competently processed our sale and delivery details. She was terrific.
Joan Kern, very helpful and knowledgeable.
Leah and Clay were great! Solid deal with free delivery. :)
Lori was attentive and helpful with our recliner seats purchase
Joan K. provided us with great customer service. We were shopping for our group home. She was patient, kind and went out of our way to help. Thank you so much for your service!
Cathy was extremely helpful and gave great suggestions!
Cathy helped us purchase a sleeper sofa. She was professional and helped tremendously.
Clay was extremely helpful. He provided several purchase options to ensure my shopping experience meet my needs. I found exactly what I was looking for. Will recommend to my colleagues.
Clay was extremely helpful and knowledgeable.
Lori was AMAZING!!!! She let us explore the couches and was helpful but not overbearing. She ran numbers for us and checked inventory. We weren’t sure which couch and wanted to keep looking, so she kept us updated on the status of the couch which was perfect because we ended up coming back for it!! Ask for Lori when you go in, she’s the best!!
Will was very patient with me. Helped me find a bed that is suitable for me
Clay S. was very helpful and helpful. Definitely recommend him!
Clay S. Was very helpful, and got us a great deal on a clearance sleeper sofa!
Had a great experience at Ashley furniture today! Thanks Brett for all your wonderful help!
Cathy gave us lots of personal attention and answered all of questions. Update… we had our furniture delivered and our hardwood floors in our new home was scratched in 3 places during the delivery and set up. I filed a claim with customer care and included pictures. They denied the claim. Brand new house with brand new wood floors. Ashley furniture was the first furnishings to be put in the house. Unfortunately, we will not purchase any more furniture from them since they won’t fix something that gets damaged during delivery.
Cathy was great at showing us different options for what we were looking for! My only complaint is that the 4th of July sale was confusing. You had to use financing in order to get free delivery and apparently that was the discount. The floor prices did not appear to show any discounts, but we were told they were as low as they could go. Overall, our experience was fine and we are excited for our new couches.
Great experience no pressure and found what we were looking for. Brett was super helpful Update 6/24/24-furniture arrived damaged delivery guys took off so we could not address with them. claims filed but we have not heard back yet
I had a great experience shopping recently at Ashley Furniture in Winchester. Cathy was very helpful and was able to expedite delivery of our bedroom furniture. Ashley does not disappoint, our 9-yr Living Room Furniture still looks brand new, even after daily use!
Clay was so helpful and knowledgeable
Joan Kern was so awesome!!
Brett was an outstanding young man and very helpful.
Kelly did a great job helping us!
Clay was very helpful and very patient help us out so much
Our agent was Fabulous. She could not have been any nicer. I appreciate all of her help.
Great service from Lori Hampl
Will was amazing and helped us find a great couch.
Brett was so helpful and knowledgeable of the items we were searching for. He did not try to sell the most expensive items. He showed us all variations and price points. He was not pushy like most salesman are. He was a pleasure to work with. We will definitely be back.
Joan was amazing! She really listened to what we were looking for and made suggestions based on what we liked as we looked at different couch/love seat sets.
My husband and I bought living and dining room furniture. Loved what we found and enjoyed the experience
Cathy was very helpful and pleasant. I wasn’t sure what was needed nor what I actually wanted and she displayed remarkable patience.
Cathy did such a fantastic job with helping us find dressers today at Ashleys! Very patient, knowledgeable and kind our entire visit. She respected our time with deciding between two pieces and we really appreciated that she wasn’t pushy at ALL as that seams to be an issue with other places. Thank you Cathy for such great service!
Kelly was great. She answered all our questions and was thorough with everything.
Kelly was great!
Joan has great service and knowledge of the products. Very friendly and helpful.
We found exactly what we wanted in no time at all thanks to Clay
Had a great experience selecting an adjustable mattress system with Lori Hampl as our guide through the entire process. Mattress buying has become so customizable that you need a expert that can step you through the process. We got just what we needed and are very happy with the end result. Thank you, Lori!
Clay was quick to lend a hand and did a great job explaining the purchasing process. Will definitely be back!
Our experience at Ashley was a positive one that resulted in the purchase of our new couch. The overall experience was no pressure and easy from the moment we walked in until the time we left.
Joan has done an amazing job helping us select and buy a couch. She volunteered to come in store an hour early to fit our schedule to discuss and buy the couch.
Came in today on June 3rd to purchase a dining table set and Kathy C was a great help.
Lori was great! So friendly, but not pushy. I really enjoyed working with her
Joan kern wad very knowledgeable about the bed we bought and helped us with our decision that will impact for years to come! We are very happy with the whole exercise!
Clay was amazing
Kelly was extremely knowledgeable about availability when we descrived what we were looking for and she was also exceptionally friendly and efficient in completing our sale!
We went to Ashley after having a bad experience with another local furniture store. We were immediately greeted by Kelly. She provided exceptional service. I will forever be an Ashley customer because of Kelly.
Kelly was very helpful
I worked with Cathy. Very patient and helpful. No pressure and simple.
Kelly was amazing in helping me find everything I was looking for!
We were looking for a sofa for our home and as expected Ashley’s always have the best options to browse through. During our visit Cathy was very helpful and we appreciated her help.
Cathy did an excellent job. She was persistent without being pushy. She is very knowledgeable.
Clay was wonderful! Super helpful and attentive. He was also so sweet and ya’ll are lucky to have him!
William at Ashley in Winchester has been AMAZING. Extremely helpful answered all questions and any concerns we had. Bought a couple pieces extremely happy with everything. Great job William and thank you.
Clay was very patient and helpful.
Clay was awesome. Made the experience fast and easy. New couch!
Catherine give me a good customer service, very patience and friendly.
Brett is a wonderful salesman, very honest, and listens to what you say to make sure you find exactly what you want! if you come here make sure you ask for Brett!
Clay was very helpful in our search for new furniture! Thanks again
Joan has been wonderful! She has helped us so much with our most recent furniture purchase. She was not pushy but extremely helpful. We will come back to her next time we have a need.
Will and clay where awesome Great customer service , answered all questions accordingly explained everything made things clear hassle free .
Cathy was very nice and professional! She took great care of us!
Joan was very helpful and informative as we searched for a new sectional. She was there when we needed her, but was very respectful of our choices and preferences and it never felt like she was trying to push anything on us.
We had great experience with Kelly from the Winchester store! We didn’t feel rushed at all and ended up with a beautiful new couch!
Clay and Smitty did a great job helping us find a new bedroom set for our kid! We are happy with the assistance and patience they provided us. It did take over an hour to get through the financing and purchasing part though...
Lori was patient and researched all options to make sure our purchase was exactly what we wanted. She didn’t pressure us and gave us our private time to discuss everything before buying. Great job
Will was very helpful when we bought our couch and coffee table
Cathy was great. She answered all of our questions and didn't hover while we were looking around
(Translated by Google) John Kerns (Original) Joan Kerns
Had to replace a pillow that my partner and I left in a hotel and Kelly was super informative and helpful. She was kind and down to earth as well which always helps. When you go ask for Kelly and she will get you what you need!
Lori is professional and knowledgeable. We appreciate the excellent service!
Cathy was a wonderful help and I greatly appreciate all of her assistance
Joan was amazing at helping us with our purchase.
Joan was so helpful answering all the questions we had and breaking down all of our options! :)
Brett was awesome at helping me with my furniture. Thanks!
Kelly was absolutely outstanding! Her expertise in helping us better understand our choices and options was matched only by her patience and good cheer. We will make it a point to work with her on further purchases!
We came to Ashlee to get a mattress and Brett was so he was so helpful I appreciate his help
Kelly
Joan Kern was a friendly person and kind thanks to her we got a nice family sectional that we love it !thanks to Ashley store to have so wonderful sales people!
Joan kern great selling job and very helpful for my purchase
Clay the sales representative greated me at the door with a smile and lead me through the show room to the best peace of furniture I have ever set on, it has every feature possible , he just made me my best purchase of the year . The rest of the team also was very kind even though I came in around closing time and finished the sale .
Thea has been an awesome person to work with. She answers questions and doesn't push items. She gives great suggestions. I've had a wonderful experience and the paperwork was super quick to complete. Thank you!
It is very nice. Definitely recommend :)
Kelly was a great help with finding us a dining room server. She answered all of our questions and was very pleasant to work with in our search.
My wife and I came into Ashley Furniture and were helped by Clay who was extremely knowledgeable and helped us find two reclining sofas for a great price. We will definitely shop here again in the future.
Kelly was great and very helpful!
Brett was of great help and was super patient while I decided what to get. He especially explained about each mattress to me about benefits and cost of each. In the end, I pretty much am going home happy with my purchases. Thank you so much Brett!!!
Clay was great! He helped us find exactly what we were looking for and was not pushy at all. Thanks for the help, Clay!
My husband and I recently moved from a condo to a single family home. Will met with us five times and helped us choose all of our furniture. We appreciated his customer service.
Cathy was so pleasant helpful and friendly such a nice experience in buying my living room set with her Thank You Cathy !!!!
Brett and Smiddy are the best. Definitely recommend working with them if you need furniture. I will be back again.
Cathy
Very poor customer service. Not friendly. Not interested to help. Probably racist
My husband and I were purchasing the last items for our living room. We were here for the ottoman to match the furniture we recently purchased and end tables and a coffee table. We had to leave to go home for measurements with the plan to return to purchase. Kelly was helping us but she became ill and had to go home. Before she left she made sure to send my husband a text stating that she had to go home but she had given our information to one of her associates -Thea. What great teamwork and professionalism.
Joan Kern was fabulous 👌
Clay was great helping us find the perfect sectional!
Catherine did a great job answering all my questions and helping me every step of way.
Brett was awesome and very helpful. He was knowledgeable about what was available even if it was not on the floor. Thanks!
Cathy waa friendly and did great .. i have worked with her before and she remembered me from 7 years very impressed
Great service, excellent salesmen. Get Brett if you can.
Cathy was very nice and was very knowledgeable on the beds! She showed us multiple different ones till we found the one we liked.
Brett is super knowledgeable and helped us find everything we need
Cathy was so helpful and found me exactly what I needed. This was my first time shopping with Ashley’s and I’ll definitely be back.
Friendly, helpful but didn't hover.
Had a great experience working with Joan. She made our experience quick and easy!
Great people and experience!!
Today I was helped by Joan Kern, who was very patient and helpful in helping me find the right furniture, she was truly a blessing to me.A very kind and supportive person.Thank you Joan
Brett was absolutely amazing, found us exactly what we wanted, was very professional and I highly recommend asking for him when you come by!
I was in and out very quickly. Clay did a great job helping me decide what recliners were best for me and got the paperwork done very fast.
Joan Kern was amazing in helping us find bedroom and living room furniture. We are very happy with her.
Joan was totally awesome! Very helpful! My wife and I came in just looking for ideas and we found exactly what we were looking for. Thank you, Joan!
CATHY She was a very efficient assistant in helping us find what we were looking for, I hope you can assist and look for her, very kind.
Clay and Simty
Cathy has been helpful and patient with us while we made a decision on which couch fit our needs. Great customer service.
Kelly was awesome. Friendly and professional.
Brent excellent service 👌
Cathy was wonderful and helped me find a lovely bedroom set.
Brett did great
Clay is awesome so helpful and knowledgeable helped us with our decor too love it!!
Joan Keen was very helpful and answered all of our questions. She gave us plenty of time to review all of the sectional sofas on display. Great job!
Brett was so helpful. Thank you
I received an amazing service from Lorry, he informed me and helped me with my first purchase, it was so easy, it was here and now
Kelly was great to work with. Very perfessional and knowledgeable!
didnt harrass, very nice, very helpful.
Joan did a fantastic job.
Cathy was really helpful, kind, and fun to work with picking out our new living room set. She helped us with choosing the stupendous set which we love.
Clay was our salesman, he was helpful and professional. This is the second time we purchased from Clay. Store is clean and beautifully decorated. One negative comment, everytime we've been to Ashley and purchased, the check out process is extremely slow and methodical. Takes an hour or more to leave. That process really needs to be streamlined, never had such long wait time at other furniture stores.
Joan was amazing! She made this process so easy , highly recommend coming to see her at the Winchester location!
Brett was absolutely amazing!! He helped pick out a mattress for my daughter that was absolutely much needed! He was funny and did so much to help her out! We had a wonderful experience!!
We had a very good experience with Cathy at Ashley Furniture today. She introduced us to the bedding specialist, who showed us a fantastic mattress that is perfect for our needs.
Joan was amazing to work with, and i highly recommend her to anyone interested in knowledgeable service!
Clay was great!
Had a great experience with Clay at the Winchester store. He was helping us search for a new couch and mattress. He was very knowledgeable and professional. Helped us when needed, yet gave us space to talk amongst ourselves about the products. Def give him and the store five stars and will be back again for sure.
Went into the store to find a new reclining couch. Lori was so kind and helpful as we looked around the store! Very good experience!
Lori Hampl was such a joy to work with Very helpful, friendly and made the whole process simple. Thank you
We met a very friendly sales representative today, Clay helped us find new love seats to replace our old furniture. It was a pleasure to meet him. He was very helpful, showing us different pieces to choose from.
Clay was very patient and helpful throughout our entire purchase! He was helpful in explaining all details for our order and answering all our questions! Even as far as grabbing pieces from the other side of the store for us to view them together!
Lori was fabulous!!! No pressure and wanted to make sure I got exactly what I wanted even if that meant I needed to wait.... She was very patient with me little one and super helpful with all my indecisiveness even carrying a pillow around the store for me to make sure my color schemes matched up. Highly recommend!!
Absolutely wonderful customer service. Thank you so much. I will recommend to any one.
Clay was super helpful with getting us a new couch for our new home.
Joan is a great person and such a great personality
Joan was super helpful and very friendly! She was able to get us sorted and have our furniture ordered while being very helfpful and informative
Lori was very helpful very knowledgeable about the items. Very patient with us finding the right piece of furniture.
Great customer service and experience with lori. Very knowledgeable,helpful and patient.
I came in to look for a sofa and Jone has done a great job in helping me to exactly what I was looking for. Thanks!
Lori is great loved her help
They have very pretty furniture and a worker named Brett was very kind and helpful with everything. I genuinely enjoyed my experience here and found my dream furniture.
Great help!!! Thank you Kelly!!!
Clay did a great job helping me find a sectional for my apartment!
Kelly took great care of us! Would definitely recommend seeing her and coming back to do business here at Ashley’s
Very helpful in answering my questions, getting me added to an existing account and completing my purchase
The sales folks here are so sweet the warranty of the products they sell however is a complete Scam We purchased a living room set from Ashley as well as the extended warranty. On 03/19/2024 we made a claim as the seat of the sofa broke and tilted at a 45 degree angle. Upon inspecting the bottom of the love seat and the reclining chair we found a welded point of the chairs frame was snapped and the clips and springs were not holding in the love seat as well. We were advised by an Ashley rep to put it all on a claim and that is why the set was discontinued. We submitted the claim to Montage the insurance company Ashley uses and were told a technician needed to inspect the furniture for repair. He finally arrived 04/11. Then after almost a month of unusable furniture the claim for the recliner is approved and he sofa and love seat is denied (both of which show verified broken springs / Clip issues) because the foam underneath is ripped and they do not cover foam. Budget furniture Go to Schewles
Chad was a super sales gentleman was very helpful in finding what we needed I will always use him and come to Ashley Furniture more often
What an excellent experience I had with Lori. I started my journey 2 months ago. Lori was very patient helping me select the perfect furniture for my new home. 10 out of 10 recommend Lori.
Cathy was very helpfull and i had a great experience
Joan helped us find our new comforts with a new mattress and sofa to outfit the house with the best of relaxation thanks for your time and care
Joan was very patient with us and helped us for hours picking out a new bed and sofa. She had good recommendations and was very personable! Joan made the experience easy and helped us find furniture that was right for us.The store was clean and all the staff was nice!
We are so happy with Clay at Ashley in Winchester, VA for helping us find our new Kitchen Table and Family room sleeper sofa!!! Thank you so much!!!
I brought a livingroom set six months ago. The pillows deflated, the sids are sink in, and when I went to on Saturday, the movers took the legs off and the wooden sides fell off. I was charged 299.00 for warranty, called today, and was told they do not see the purchase. It is not registered 😕. Called the store, they have their recording on stating they are closed. It is now 2pm EST. This is the store in Manassas. The factory warranty is in place for one year. I was told by them that because I recently moved (Saturday 20th) there is nothing they can do about the future I paid close to 3000.00 for. It is a disgrace how I'm being treated as a customer..
Joan did everything in her power to get us what we were looking for for the best price! She was extremely friendly and accommodating!
Great sales agent, not pushy, friendly!
Clay is very helpful.
I received excellent customer service and assistance with picking out my new bedroom set!! Thea explained everything in detail and was very knowledgeable about mattresses. I had an overall great experience!!
Great experience purchasing new furniture. Sales rep Thea was great!
Clay was very helpful for us to find the sofa that we were looking for. He explained about the product and the fabrics
Joan was very helpful!
Clay helped me decide on the perfect couch for my living room that had all the amenities I was looking for!
Joan was so amazing helping us get everything we needed for our forever home!
Joan did a great job helping us. She knows her furniture and low pressure. Very helpful. Thank you.
Very satisfied with winchester va. Location Kelly was very helpful and answered all my questions and figured pricing on 3 separate furniture styles.
Kelly was Friendly, Quick and amazing couldn't have had a better experience here at this store!
Thea was great! Will purchase here again soon!!
As soon as we walked in, we were greeted by Clay. He was very helpful and knowledgeable. He was also very patient.
Nice furniture , highly recommend to buy. Clay is very nice sales man, clay provided a great experience ,recommend him highly
Arrive at the store I was greeted immediately. Clay was very informative about the item that I wanted he made it easy and fast...Most of all he asked for my identification before paying with my card...Excellent service
Cathy was a wonderful member of Ashley's. Went in one week and a week later we decided on something.
Will was super helpful and got us a great deal. Highly recommend you ask for him.
Will was amazing and incredibly helpful!
Had a great experience with Kelly at the Winchester Ashley. Moving into a new home, we had many questions about the furniture. She was very informative about the products and quite pleasant to chat with. Thanks for the help!
Joan Kern was amazing in her knowledge and attention to detail with the sales process. Very happy with my purchase and experience
Joan was amazing. She was very pleasant and knowledgeable about the furniture.
Joan was awesome helping us find our piece of furniture we wanted. Very kind and showed us every piece of furniture they had to try and find what we needed
Joan was absolutely helpful when we bought our furniture!
Cathy - thank you for the great and easy experience!
Joan was very helpful and friendly.
Kelly was very professional and personable. Very helpful, attentive and patient. Purchased price was very reasonable. Will be returning for more purchases.
Cathy was great. Knowledgeable, courteous and professional.
Cathy was awesome! The minute we came to the front door she was so helpful, since I am in a wheelchair, she even helped hold the door open. We were able to look around and try all the different chairs and she was very friendly and very knowledgeable! A great shopping experience at this Winchester Va location! We will definitely be coming back!!
Great experience. Very helpful!
Joan was a wonderful sales lady! Very very helpful and knowledgeable about every product! She made the process of buying several items so smooth and less stressful!
Brett, did amazing job. Didn’t bagger me at about extra options, and listened to what I wanted. Super efficient and great to work with
Clay is the guy to see, he was very nice answered all of our questions and I had a lot.
Lori was very pleasant to work with. She gave us the space and time needed to make our decision as to whether we were ready to make our purchase today or not. She helped us look at the different pieces we were looking for. Which made us decide to move forward with a purchase.
We had a great experience at the Winchester store. Brett helped us find exactly what we were looking for to fit our small space and still have the nicest couch for our home.
Kelly greeted us at the door and took us step by step in purchasing a power lift recliner. She was knowledge and friendly.
Joan Kern
Clay was great! Smooth and straight for transaction!
Will and Clay were very helpful and willing to work with us on a great deal. Thanks!
Kelly did a great job!
Lori took good care of us, took her time and made sure we left satisfied. Highly recommend.
Kelly was awesome to work with!
Thea was amazing! Extremely kind, helpful, and knowledgeable.
Clay was very patient. He was great!!!
Excellent customer service from a knowledgeable sleep expert!
Joan was great! She went above and beyond for me!! I would def recommend her to friends and family!
Will was super helpful and made the purchasing experience very quick! Much appreciated!
Will was very helpful with providing me with the details I needed to move forward with my purchase. He was very genuine and made the overall quick and easy.
Miss Lori was so helpful! She helped me build by dream rustic living room, and went out of her way to help with ordering & delivering !
Thea is a great salesperson - no pressure but very well informed.
Will was the best! Everyone was very nice, but Will was so so patient and kind. He listened to what we were looking for and was super helpful putting it all together!! thanks to everyone, and extra grateful to Will!!!
Came back to Ashley’s to get a dining table and chairs and found just what we needed with expert help from Clay. At this rate, we’ll be back soon to furnish the rest of our house!
Will was great helping my family find the furniture we needed.First time I enjoyed looking at furniture
Will was absolutely amazing. He came to me and my family the first day of us simply looking. He recommended the best options for us to move forward. Came back a week later, he recognized us, and immediately got to work with us. Wonderful sense of humor, great conversationalist, and comfortable to be true. Truly happy that he was the person who found us, and because of him, I was able to get all the furniture I wanted. Thank you, Will!!
Great experience. Kelly was great. She answered all our questions.
Catherine was very helpful and easy to understand. We found everything we wanted and within our budget. We appreciated Cathy's knowledge of the products we purchased.
Amazing customer service from Jordan at the Winchester Ashley store location. He was very knowledgeable of the items we were looking for and helped make the process quick and easy. If you ever visit definitely recommend Jordan.
Kelly at Ashley was excellent! Informative and polite. Not pushy! Gave us space and time which we appreciated. Our first experience at Ashley…we will be back!
Cathy was very helpful and took her time with us.
Joan was great. Very help and worked to get us the lowest price!!! Highly recommended!!
Thea did a great job helping me! She was so helpful with picking out things and with financing!
Will Redden was amazing very kind and helpful to my mom. He explained everything to her so she would understand and got everything done over the phone for her since she is unable to leave her home.
This experience was amazing Kelly was a dream. Easy to talk to and very funny and explained everything in great detail. Definitely made my buying experience worth it
Joan Kern was the most helpful associate! She was very patient with all my questions and knowledgeable about everything they had in store to fit the needs for my new sectional. She made the process easy and simple, and I would recommend her and Ashely for those looking to make that next big furniture purchase.
Joan K. was very professional and gave me time to think about the different pieces. We didn’t feel pressured. Helped us find the best fit for our space.
Thea was extremely helpful and very informative!!
Clay was very helpful assisting us with mattresses and furniture for our new apartment☺️
Came in on a weirdly busy Monday night to shop for some new apartment furniture, and after testing out several different options for mattresses was able to track down an associate and get what I wanted wrapped up rather quickly. Also took advantage of a great deal on the dining room set in the picture. Not the best quality they have in store, but it filled the need I had at my new place perfectly and for the price…hard to pass up. And they got me set for delivery in 2 days. Overall solid experience.
Thea Barone was an absolute pleasure to work with!
Clay was a huge help! It was quick and easy to get the couch we wanted!
We enjoyed working with Kelly. Very knowledgeable.
Joan Kern was excellent, very patient and professional.
Found the perfect couch! Highly recommend working with Lori, she welcomed us as we walked in the door and stopped in to answer any and all our questions while we were couch shopping. No pressure just friendly and helpful.
Catherine was very patient and helpful with our purchase !
Kelly was amazing!!!!
Lori did a great job helping us find an awesome new sectional for our house.
Kelly at the Winchester location was a great help finding the perfect furniture for us. We enjoyed talking with her as she was very knowledgeable and personable. We definitely recommend coming here if you need any furniture. Ask for Kelly!
Found everything we needed at Ashley in Winchester today. Lori helped us find the style and type of couch and dining set we were looking for and even carried a side table over to see how it went with the couch. Great service, nice selection.
Will is knowledgeable and very helpful. If you need new furniture, he is the man to see.
From the moment we walked through the door, we were greeted by Brett, who helped us make a very large purchase. He was kind, honest and fun, through the whole process! When we come back for more furniture, we will absolutely be looking to work with Brett, again.
Spoke with Clay over the phone and ended up driving a little over an hour just to get a bedroom set from him! He listened, went out of his way, and helped me get exactly what I wanted! Definitely recommend Clay! Can’t wait for my furniture to come! 🤗
Joan was very helpful and understanding as we decided on a lift chair. Loved working with her!
I had a great buying experience thanks to Joan! Patient, kind and friendly!
Cathy was super nice and ran around the store a thousand times trying to help us. Well done. You got our business
Great deal on sofa set. We will enjoy it for years to come. Thea is the best😀.
Cathy, was very friendly and helpful while we searched for a table. We love our choice!
Thanks Joan Kern for helping us having a great experience in finding a new couch for our family!
Will was great! Super nice, knowledgeable and sharp with what we wanted. Highly recommended.
Positively lovely
Clay gave me the ultimate guest experience. Very friendly.
Perfect, hassle free and quick experience from Brett, walked into the store already knowing what to get and the process only took 10 minutes. Definitely shopping here again!
Came in with lots of questions about what I was qualified ,glad Kelly could help me guide and left Ashley’s really happy with a new dinning table
Joan gave us great service. Fast and informative.
We went to Ashely furniture and probably bought the craziest looking couch. But it’s crazy comfortable and is the type you end up keeping forever just because it’s so unique. Joan was super nice and did great with our long list of demands. Would definitely recommend her. Got 0% financing for 24 months. The couch was somewhere around 2500 and the monthly payments will be $99. No Regrets.
It was our pleasure working with Clay. He was very informative and he provided a very welcoming experience. Guiding through the process of picking a couch, bed frame and a mattress for our new home. He even sat with us and gave us a rundown of the price of everything and our best options. Helped us a lot. Thank you Clay!!
Catherine was our sales person and she did an amazing job helping us pick out the right furniture and accessories.
Clay was helpful kind and considerate. He was not pushy in anyway he followed up properly and I really enjoyed working with him.
Lori did a great job helping us with our furniture wants and went above and beyond for us at Ashley in Winchester I would recommend her 100%
Service by joan kern was great.
Joan Kern helped us purchase our new dining table. She was patient, very cordial and professional.
Will was very patient and went above and beyond to help us in selecting a TV stand. Quick checkout process was an unexpected bonus!
Joan was very helpful and knowledgeable about everything
Found a bed with the help of Clay that fits perfect in our bedroom and will definitely go with our theme
Great experience with our professional sales associate Clay!
Great service from Kelly! Surprisingly quick delivery date. Thank you.
Kelly was fantastic, patient, and very knowledgeable. Thank you for making this a no pressure experience.
Excellent customer service friendly sales person. Great attitude and professionalism.
Another great purchase! Thank you Kelly for helping us find a comfy sofa set☺️
Clay was super helpful getting the set we wanted and a great deal. Can’t wait to see it in our space. They have a great selection to choose from.
I had great service from Joan, she was awesome! She showed me all the options available within my requirements and eventually settled on a piece that fit what I was looking for well - with a tiny bit of modification that I'll have to do later. (Furniture is rarely absolutely perfect, is it?) Overall pleased! That shipping time is another story but as for the showroom experience, a pleasurable one.
Joan Kern was spectacular and did not force any sales. She let me sit on multiple recliners, couches and love seats until I was the one to make my own decision. I told her what I was interested in and she didn't force me to look at other kinds furniture. Very satisfied with my purchase. Thanks! Connie
Lori was awesome! Got two couches delivered - made it a breeze.
Kelly did a good job!
Joan kern was great
The sleep specialist, Joan Kern came in on her day off to help us with our mattress selection at the Winchester , Ashley Store. She was very professional and helpful.
Kelly was very helpful and answered all the questions we had, despite all the back and forth decision we had on different sofas.
Excellent service and professionalism. Highly recommend this store.
Kelly was wonderful. Very professional, helpful, patient and resourceful with helping us find our daughter her new bedroom set.
Went in looking for a new couch and Kelly was super helpful with answering all my questions and concerns. Very excited about my new couch!
Lori was very helpful. Great job!
Had a wonderful experience at this store. I called several other Ashley stores to get the best price. None of the stores I called were willing to price match the online price which was the cheapest. However, this location did match the online price which saved me $$$. Cathy was super helpful and patient with me. Totally recommend her and this store!
Brett was amazingly helpful. Got us just what we needed
Jordan was awesome! Helped us find everything we needed for our new home and we are having it delivered in a few weeks. The sales were awesome we couldn’t beat the prices for this quality of furniture anywhere. Also this chair was super comfy
Jordan was very helpful and knowledgeable. We found everything we were looking for.
Joan was friendly and very knowledgeable. She helped us pick out the perfect coach.
Kelly was a great help with our new area rug.
Worked with Cathy today to purchase a new Tempurpedic matttress. So excited fo our new bed, and Cathy was excellent and so easy to work with.
Clay did a great job
The person who help us aka Kelly was the best with helping me find the right bed that would belly me sleep right
I went to Ashley furniture today to look at options to go in a new home. I was greeted by Brett whom was very knowledgable, patient and helpful in all areas. As I tried many fabric options and designs for each room of my home, Brett was the GOAT and was ready to mix match items and answer all questions until I was satisfied with my choices and final purchase.
Thank you Cathy you were very helpful and easy to talk with while purchasing a living room set. Thanks again!
Jordan was very patient and informative when helping my granddaughter select furniture for her new apartment.
Jordan was extremely helpful today as I was buying furniture! Very personable, 12/10 experience. Give him a raise, please. He deserves it!
We came in looking for a loveseat maybe a couch. Smithy met us at the door asked what we were looking for. He should us the options in what we were looking for and then gave us space to decide what we wanted on our own. Never in all our interactions did he put pressure on us to buy more than what we wanted. Definitely would recommend.
Had a very nice and easy shopping experience! Brett welcomed us as soon as we walked in and helped us through our entire shopping journey. He was very friendly and helpful!
Thank you for the service Cathy
We have had an awesome experience with Kelly today. She was super helpful while also allowing us time to browse on our own. She was always close by for any questions we had ultimately we ended up purchasing a living room set. She was patient and accommodating. It was a very pleasant experience. Thank you Kelly for helping us with our new purchase
Terrific evening shopping at Ashley & purchased an entire living room. Lori took fantastic care of me . Go see her she is fantastic.
Joan was amazing! She was a great help in finding a sofa, love seat, and new bed!
Joan was amazing! She helped us test out beds, pillows, and couches. She worked with our needs and got to know us as a couple. We appreciate Joan and all she did to make our buying experience more enjoyable. Thank you!
Lori did a great job helping me pick out living room and kitchen furniture. Making sure I got the best quality at the best price. Walked out with beautiful furniture and a home about to be full.
Not only did I find the perfect sofa at Ashley Furniture in Winchester, VA, but I made a fantastic new friend in Will Redden. He greeted me with a smile and took me around the showroom noting pieces that matched my criteria. The perfect piece and the perfect experience!
Excellent service. Clay was knowledgeable, friendly and helpful. He is a valuable representative of Ashley Furniture. I highly recommend him.
Kelly was very helpful and courteous
Thea did an great job of explaining the current promotions and setting up our order in an organized and quick process. Excited with our new bedroom set.
Lori Hampl was knowledgeable and helpful.
Clay was an awesome help for me! He was patient while I shopped and answered all my questions. Great customer service indeed!
Joan Kern helped us pick the perfect bedroom suite out and secured financing
Cathy was very helpful and courteous with my choices. One of my choices was not available so I had to go with my second choice. Cathy was very helpful with my selection. I would definitely return
I want to thank Clay for all his help. Great service. I recommend this place. Great staff!
I recently purchased my forever home and in need of several furniture updates. I was lucky enough to meet and work with Thea at Ashley, Winchester store. She is personable, professional and thoroughly knowledgeable about ALL product lines and all available pieces in each collection. I purchased livingroom, bedroom and den furniture. She has taken the time for several visits to the store, every visit she is welcoming and dedicated to making my shopping and selection process a fantastic experience! THANK YOU THEA!
Very good service from the time we walked in the door. Cathy was an excellent sales rep knowledgeable, personable, friendly, and we are buying our furniture here.
Lori was so patient with our autistic son and helped us find a living room set that met all of our needs! We walked in with a completely different plan and but she really helped us find something that we love!
Joan did a wonderful job help us find exactly the couch we needed that would fit our space. Great experience. Recommend coming to work with Joan.
Lori in Winchester was great at helping us find the right fit for our family!
Joan did a wonderful job helping us find a great couch that fit in the limited space we had! Definitely recommend coming to see her!
Joan Kern is an outstanding sales person!
Joan Kern was courteous and extremely helpful. Wonderful sales person.
Cathy was amazing to work with when looking for a new dinning table! We love our selection from Ashley!!
Brett helped us out a lot! Got us in and out quick and knew exactly what we were looking for!
Thea Barone was great to work with! She shows you all of your options for pricing and how to get the best deal. My favorite is that she doesn’t follow you around the store while you’re looking. Let’s you wander and is there when you have questions! Cannot wait to receive our couch!
Came in for just a bed frame and Joan did such a great job selling me a full set! Walked out with way more than I planned, but I'm super excited! 😁
Will was awesome. He worked to get me the best price and I really appreciate that. Thanks, Debra
Brett, the salesman, was very helpful, upbeat, and friendly. He helped me find the right chair.
Brett’s the best! Quick, easy experience .
Friendly, very nice staged store. Presidents day sale 35% off! Great deal. thanks Jordan for your help ☺️
Seamless and great experience with Cathy. She had info for all our questions/concerns.
Cathy was incredibly helpful and showed us great customer service.
Very attentive, answered all our questions, and the sale prices were amazing!
Kelly (from the Winchester store) was super helpful and patient as I asked a million questions to find the perfect bedroom set. She helped me find the perfect pieces. Thank you, Kelly and Ashley team!
Lori Hampl was very helpful with every question we had and gave us space to discuss with each other what our decision would be. She was not being forcefull and showed us many options. The McIlwees
Joan Kern did a great job helping us with mattress selection and helping us with delivery. Very happy.
Cathy was excellent to work with!
Thea is a great salesperson! We appreciated all of the options of our family room set and chairs for our study/reading room! We loved the wide selection.
Cathy was very helpful. We were very impressed with her and her help. The store itself was fabulous with a huge selection for every taste in furniture. Cathy explained each mattress option with us and helped us decide the best for us.
Brett was very awesome to work with. He took excellent care of us today.
Cathy was awesome and was a great help picking out the correct mattress
Cathy, was great in helping to fit us to new mattresses and pick out new furniture for our just built home!! Awesome service!!
Cathy was Great
Brett did a great job!
Lori helped us find an amazing couch within our budget! She’s the best
Lori was awesome! Super helpful, kind and straight to the point. She helped us find our dream couch! If you’re ever shopping at Ashley’s, definitely ask for Lori!
My sales person, Lori, was attentive and patient. I spent several hours in the store and was able to find furniture for two rooms. Thank you Lori.
Clay was fantastic! We are so excited about this new couch and round chair… and the Stain and damage protection policy is pretty awesome.
Joan was wonderful and very patient with me since I changed my mind 3 times. Lol Very good rxperience
Brett was amazing and a great help!!
They have the best selection of sectionals in Winchester. Lori was very helpful and was willing to rearrange tables and rework configurations to figure out the best fit.
Thea Barone was so personable and patient as we chose our new sofa and chair. She answered our questions and alleviated all concerns. Thea took the stress out of furniture shopping 🛋️
Joan Kern was phenomenal
Our salesperson was Thea Barone. She assisted on our purchase and was extremely helpful and knowledgeable. She even offered us to get the 0% financing instead of paying cash. That way we would use that option over months instead of paying outright. Go in and ask for her, you won't be disappointed. 👍👍👍👍👍
Clay was very helpful in getting us the furniture we were looking for at a fair price.
Came in for a living room set purchase. Had dealt with Thea (Barone) the last time we were here and asked for her again. She was great at assisting us. Now we just wait for delivery!! Excited. 😊😊😊
There was really good customer service our salesmen was Jordan and he was very polite and helpful. - Thank you Ashely’s
Joan kern was amazing to deal with very patient and helped me with my design idea
She was soo sweet and helpful. Made our purchase easy and enjoyable.
Sales lady Thea Barone went above and beyond in making sure we got the sofa, style and color we wanted at a very good price. She was very patient with all our questions and concerns
Good prices and quality. Salesman Jordan was friendly and responsive to our needs.
They had exactly the mattresses we wanted to try out and Clay made us feel comfortable and not rushed. We purchased several things and with a discount!
Kelly our store representative in Winchester,Va was extremely helpful and polite. Only complaint would be how long it takes to purchase and sign all the paperwork
Great quality and Brett provided us with wonderful customer service!
Cathy was veryhelpful!!!
Kelly is Very friendly and knowledgeable of her products
Monica was great to work with. She showed us everything we wanted to see and was very easy to work with!
Catherine was very helpful. Thank you.
Cathy was very helpful! Nice selection and quick service!
A great experience with Jordan and Christian buying new living and bedroom furniture. Highly recommend this Ashley store.
Kelly was super helpful. She gave us time to look on our own and then was ready when we were.
Highly recommend! Monica was absolutely fantastic to work with and got us a great deal!
cathy
Cathy was amazing! Patient, knowledgeable, and a pleasure to work with. Highly recommend!
I had a fantastic experience with Cathy. Her patience was commendable, and she demonstrated in-depth knowledge about the products. Highly recommend her for anyone seeking expert assistance!
Thea Barone was outstanding to work with. My husband and I have been looking for furniture for a little bit now, Thea was one of the first people we spoke with. After doing our research we ended up returning to work with her. Professional and available for all of my many questions, even when she wasn’t on the clock. Will definitely be back to work with her again.
Great experience shopping at Ashley’s Furniture! Monica assisted us the first evening and Thea helped us finish the sale when we returned the next day. It was nice that they were there to answer questions but let us browse around on our own.
Worked with Lori; very accommodating! Comfortable and friendly sales person to work with! Made our experience simple yet professional! Thanks Lori!
Clay was super helpful and helped me find the perfect couch for my new home!
We came into the store 45 minutes before closing. Clay showed us several Living room sets based on what we advised we were looking for. He stayed after closing to answer our questions and was not pushy. We will definitely be back to purchase our living room set from Clay.
Fantastic experience with Brett. He was so patient and spent so much time with us to get us exactly what we needed and more. Will only be recommending Ashley more and more after this experience.
Joan did a nice job helping us find a couch and new bed frame / mattress
Lori was amazing and super helpful!!!
Brett was helpful and a great salesman to work with!
Brett did an awesome job helping us find a new couch! Even when we changed our mind halfway through, he was patient and kind. Very helpful staff and great prices.
Joan was great. She kept showing us couches until we found the perfect one.
Clay was excellent!
Monica has been a great help and very knowledgeable. Will be back!!
Very pleasant buying experience with Cathy.
Joan kern was very helpful with our purchase of a bedroom set for our daughter.
Lori was super helpful and great to work with.
Cathy provided excellent service.
Cathy was great! An easy and fun transaction.
Cathy kept it simple and to the point, great experience.
Cathy was great at our furniture process
Cathy did a good job
Cathy has been super helpful since we walked in we always get such good customer service here
Will was our sales guy and was down to earth and easy going. Great sales man and not pushy which is very hard to find. Went above and beyond for us
Joan
Joan Kern was very helpful Listened to my needs and shared appropriate furniture with me
Clay was extremely helpful with assisting in determining what what needs were and finding what I ultimately was looking for. Great customer service, would highly recommend.
Great experience! Will was very helpful and knowledgeable!
Thea Barone is the best!! She helped us! She took the time and talked to us about the difference in mattresses! We got bedroom, living room and office furniture!! You need to go visit her!!
Thea was grat. Knew exactly what I was looking for when I told her what I needed.
Came in right at closing time and she was super nice and helpful. Answered lots of questions and was super knowledgeable. We ended up buying a sofa. Super happy and will be coming back.
A great experience with Kelly @ Ashley’s (Winchester)! She helped us pick out a couch, got us all of the pricing details and completed our purchase order within an hour of us coming in. Fast process and great staff. Can’t wait for our new couch to be delivered.
We went in to get a king mattress and Clay helped up find the perfect one! He was patient and very helpful!
Lori was wonderful really helped us with what we wanted
Joan Kern was AH-mazingly helpful! My husband and I only had a rough idea of the type of sofa we wanted. We asked an obnoxious amount of questions and not only was she knowledgeable and patient, she also got us an amazing deal! Highly recommend asking Joan for assistance!
Had an incredible experience today with Lori. She was very kind answered all questions. I will be back to buy.
Brett is the BEST! When you're ready to enjoy your furniture shopping, ask for Brett. He's definitely awesome.
I came into the Winchester location and was instantly greeted by Lori. She was very knowledgeable, very kind never to pushy. I told her what kind of furniture I was looking for and she took me right to it. She listened and never tried to pressure me to buying something I didn’t necessarily need. Thank you Lori, I will make sure I come back for my kitchen table next.
Joan Kern was amazing to work with. She’s very knowledgeable. Above all, she’s kind and caring. I highly recommend her. Thank you Joan!
Went into the Winchester store and received excellent service from Will. We will definitely be back again. Good prices and great service.
Monica was excellent with us. She was very pleasant and gave us plenty of time. My wife really likes to wear the product. I would highly recommend Ashley. We have always had a great experience at their Winchester location. This is or second purchase here. Thanks.
Easy no hassle experience, Clay was present but not annoying. All employees were friendly and outgoing.
Me and my girlfriend came into the store looking for a new mattress and our sales person was Lori she was extremely helpful! She took her time and really helped us with all of our questions . I would highly recommend visiting the store.
Came in looking for some new furniture and had such a great experience with Lori. She was patient with me and so knowledgeable! It was the best experience I have had at any furniture place I have visited!
Had a great experience. Joan was awesome! Extremely helpful!
had a great experience. Joan was awesome. Extremely helpful!
Thea was very helpful and understanding of my needs for furniture, giving me honest information regarding delivery and pricing. She offered suggestions for options to add to my order for items I hadn’t yet decided on. Very kind.
Brett was extremely helpful and knowledgeable. We’re in and out with in 30 minutes with delivery within a week. Thank you
Clay did a great job showing me what was available and helped me through the purchasing process of a brand new bed room suite. Top notch
Kelly
Cathy was very helpful
Cathy was awesome! She was very informative without being “that” pushy sales person.
Cathy was very helpful when we came to get a new living room set!
Lori is very nice and courteous. Wow this turned. We purchased a chair and a couple of pillows on an impulse. When we got home, we decided that we didn’t want the pillows. I have now spent over 25 hours on hold with customer service, left multiple messages with no return call, have gone into the store myself once and my husband a second time and still have no resolution over a month later. My husband cancelled the chair when he went in because it was on back order and had no delivery date still. I still have no confirmation that it had even been cancelled and we haven’t been reimbursed as of yet for any of the items. On top of it the manager told my husband (when he went in) that she would help and now won’t even respond to him. I’ve never seen customer service so bad in years. They have lost a loyal customer for over 20 years over a couple of pillows. Very sad.
Monica was fantastic to work with! Excited for our new furniture!
Very nice working with Brad!
Cathy.wonderful to work with
Kelly was great, she spent a lot of time showing us many items and covering everything with us. We'd come back! We did order a loveseat
Very patient and informative!. We enjoyed our experience with Kelly and Ashley Furn. Went left to measure our area and made sure to return while she was there to order from her. She spent a lot of time with us and always was smiling!
Lori was helpful and enthusiastic.
Clay was our sale person and was very attentive and personable. We look forward to working with him.
Lori has been great
Clay was SUPER helpful in this buying experience! Biggest thing I’ve learned through this process, is ask if they have anything you can take home today. By doing this, we are getting a 6k set for 1500…will visit Ashley and Clay again!
Clay was very helpful to us trying to find our dream couch at an affordable price. He answered all our questions and gave us the opportunity to get a nice couch within our budget.
Monica was really nice and helpful
Monica was the sales person and the experience was great. Not too pushy, just the right amount
Kelly was great! Not a pushy sales person at all, answered all questions and was extremely patient
Clay helped us find exactly what we were looking for within our price range! We can't wait to get our new couch
Clay was very nice and helpful. We would definitely recommend him to anyone!
My husband and I were looking for a new living room set, we found it at Ashley in Winchester. Thea was vey professional and provided great customer service! Thanks, Thea. You rock!
Great assistance getting our choices together and super helpful with all the pricing.
Our Salesman Will, was quick thinking and was willing to assist in any way he could. He listened to our ideas, and found us the perfect furniture.
This location Definitely deserves a 5 star review. It's clean, well lit and smells good in the store! Upon our arrival, we were greeted by Kelly & honestly, she has got to be one of the best sales woman we have encountered. We were shopping for a new Sofa Chaise, but naturally we began to look around and I had questions about other things like pillows etc. Kelly was incredibly attentive to our needs, she literally knows everything about the items in the store. She told me things that were very helpful to know. I felt like I had so many questions,and she just k ew the answers. We had a very good experience at this location. If you are deciding to shop for furniture in the future and you choose Ashley's, Definitely ask to speak with Kelly when you go! Thank you for being so great, Kelly!
Kelly was very helpful, highly recommend!
Our sales person was very help,her name is Joan Kern.she answered all our questions and was very friendly.
First time buyer Ashley Store. Kelly was wonderful and so helpful!
Clay was very professional and took great care of me, spanning 2 visits. Offered suggestions, and opinions when asked. Great representative.
Outstanding customer service
Thea Barone was Amazing to deal with, courteous, knowledgeable & personable!! Stop in Ashley in Winchester & see her & the Awesome Showroom!!!
Kelly was accommodating and kind; she was delightful to our patientless children! Thank you. It was an excellent purchasing experience.
Kelly was wonderful! Helpful, knowledgeable, and very laid back but supportive and there when we had questions while browsing in the store. Highly recommend
Great place to buy furniture. Nice design; Good value; made in America. Kelly was super helpful.
Kelly was great and helpful!
Clay was extremely patient with our extended time roaming the entire store and answered all of our questions, even after explaining we wouldn’t be purchasing anything today, just browsing. We plan to purchase from Clay when we’re ready!
Clay did an excellent job of meeting my furniture needs.
Lori was knowledgeable, courteous and professional. She is amazing! Thank you
Joan was extremely helpful.
Very friendly service! Will was excellent help! Great selection of furniture and easy credit application.
Will was very helpful in getting what we were looking for at a good price.
Joan was so helpful when my family went into the store to look for a new bedroom set. She took the time to show us numerous mattresses and also gave our daughter a little model of a mattress for her dolls. She went above and beyond!
Lori was a tremendous help to use on 1/14/24, she helped us pick out a king size bed and living room furniture. Lori is extremely knowledgeable in the store products and made very helpful suggestions. We are moving to our new house on Saturday and she made arrangements for out bed to be delivered before we move. She is a very valuable employee. We are very thankful of her. Thank you, Tim Lusso
Cathy was awesome again!!
Jordan was super helpful! The whole staff was super understanding, couldn’t have asked for. A better experience.
We had the best experience with a sales rep in Winchester store. Very engaging and knowledgeable ! Highly recommend seeking out Brett.
Cathy (Winchester Store). Helpful and efficient.
Was a delight to work with Cathy in picking out a entertainment cabinet for our home. Thank You.
Worked with Clay, was super helpful and patient with our first purchase! Can’t wait for the new couch :) super friendly environment and recommend
Monica is fabulous! She allowed us to take our time to make our selection and we never felt pressured into a purchase. She is also very knowledgeable.
Brett was very professional, friendly, and accommodating. The process was a great buying experience. I am very thankful.
Jordan was so nice and helpful when me, my husband and our 3 kids came in to find some furnishings for our new home. He was knowledgeable and answered all of our questions. And not pushy at all.
Lori was very helpful and happy to help with everything I needed!
Brett was very professional and helpful!
I bought a a floor sample coffee table. Will was amazing and so helpful. Everything went smoothly. This coffee table will be perfect since I have grandkids and a dog and my Dad living with me!
Great experience. Got help immediately. Furniture looked nicer in person than the website pics. Happy that the sofas were made in the USA. Clay was very helpful and patient during our purchase. Can’t wait to get the sofa.
Go see Will! We bought a sectional sofa at Ashley Furniture, Winchester and Will was ever so pleasant to work with. We came away with a great sofa at a great price, free delivery in only 3 days, and a very positive buying experience.
The salesperson Lori Hampl helped us with everything it was a great experience
Clay was great! Immediately greeted me upon entering the store and checked on me right on time to get me what I needed!
Excellent customer service.
William did an excellent job helping me find the perfect sofa and sharing exact prices for various options
Clay was absolutely phenomenal! He was so kind, helpful and not pushy at all.
Will was great in helping us pick out a new sectional. Very knowledgeable and took time to explain everything. Thanks, Will.
Joan was great!
Lori was excellent. She knew her stuff.
Joan was great!
Great experience, Lori was very pleasant with her assistance clarifying to help me better understand what I’m looking for.
Cathy greeted us as soon as we walked in and helped us with our purchase every step of the way. She was very helpful and made the entire process quick and easy.
I already knew what I wanted. Clay was fast, answered any of my questions, and had great customer service.
Kelly was a great help and very knowledgeable. Helped us decide what would work best for us.
Good service, on task and professional service from monica
Very very helpful people. Brett helped me get a great deal on the mattress I've been wanting. Definitely recommend at LEAST stopping by for a look.
Monica was very professional and helpful in helping us pick furniture for our new home. She was also ver patient and thorough at every juncture. ASK FOR MONICA!
Joan was very helpful & knowledgeable about the furniture I look d at. Very friendly
Joan was very helpful and kind. She was very knowledgeable.
Our salesperson, Will, was great from the moment I called. Through out our store visit he was attentive and informative. He worked very hard to get us the best possible deal. The whole process was painless. We highly recommend Will and the Ashley store employees.
Monica at the Winchester, VA store was very attentive, professional, and friendly as my husband and I shopped for a sectional. Great experience and finance options and discount were great. I’d definitely be back to see Monica for any future furniture needs.
Joan Kern was excellent to work with! Would recommend to anyone. Very experienced and knowledgeable. Then when it came to purchasing furniture it was easy and quick.
Clay was awesome and took time with us!
This place has a great sale going on. Awesome deals. Ask for Brett. He is very knowledgeable and very helpful in what you want. So if you need any type of furniture come to Ashley in Winchester Va and ask for Brett
We had a great experience shopping at the Ashley showroom in Delco Plaza In Winchester, VA. Monica was very patient with us as we browsed a variety of options and we ordered a new dining table. We appreciated the vibe throughout the visit. Thanks!
Cathy was amazing! She helped me find exactly what I was looking for! Quick and easy!!! Thanks Cathy (:
Thank you Joan Kern for working so patiently with us
Ask for Will, you won't be sorry. Took us to exactly what we were looking for then left us in peace to make a final decision (no pressure sales). Will definitely come back! The wife is very happy!
Joan was exceptional... We appreciated her patience and expertise!!!
Joan was awesome and met all my expectations above and beyond. I ended up purchasing a bedroom set and was happy to hear about the sales on bunk beds that I was looking for next month. Saved me time and money today. Thanks again and highly recommended.
My family and I went to look for new furniture. We had the pleasure of working with Lori Hampl. She made it easy for us by listening to what we wanted. Then she delivered and we was able to find the perfect set
Joan was super knowledgeable and helpful. Showed me a lot of options including options that I hadn’t seen online.
Joan Kerns helped us to get a dresser that we didn’t see in the store. So grateful as it matches my son’s bedroom set! Very attentive and no waiting!
Today was the first day is being in Ashley furniture and experienced great service from Kelly!.
Great personality, no pressure
Brett is so helpful. Definitely made my experience a great one
Great experience at Ashley Furniture. Monica Bush was a great help and made this an enjoyable experience.
Monica Bush was fantastic to work with. The purchasing experience was easy and she was so incredibly helpful.
Joan did a great job with assisting us with browsing and understanding our wants and financial budget. Made the whole process quick and painless.
Joan Kern at the Winchester store was very helpful in getting us what we wanted. I would definitely recommend this store and will come back for any future purchases.
Appreciated the patience Lori had with us as we took such a long time to decide. She was very knowledgeable of their store's inventory that would accommodate our specific criteria.
Joan is amazing! Great interaction and very knowledgeable. Thank you
Lori was an amazing help in finding what would work in my living room.
Great service, great prices, very knowledgeable staff members. Jordan was absolutely fantastic!!!!!
Will was great! Very friendly and respectful. Great to work with.
Joan was very helpful and knowledgeable and listen to our needs
Cathy was great! We just needed to make a dresser purchase but she made it quick and easy!
Cathy was really helpful today.
Cathy was so helpful! She let us explore the store and checked in on us now and then. She really counseled us rather than pressured. Would be happy to work with her again. Great sales at this store!
A wonderful shopping experience with Cathy. She was patient and knowledgeable.
Jordan was a great help, very patient, kind and thorough. Thanks again!
Cathy was helpful but not pushy.
Kelly was very friendly and knowledgeable. Answered all our questions. Kelly made the process of buying our new furniture easy. We did not feel rushed to decide what we wanted.
Very helpful and friendly. Answered all our questions before making our purchase. Thanks
Lori was super helpful with me and my purchase of a dining room table set and a sectional. She was very friendly and helped me to pick out a great set for my space.
Joan greeted right away and she was very professional. We were in and out in a reasonable timeframe.
Fast and great experience, Joan made the process smooth,quick, and seamless.
Thea was an amazing help getting me the couch I needed and made sure I got the best deal I possibly could. Ended up buying sooner than I expected to thanks to this experience.
Lori was awesome . Nice person and she helped us to find exactly what we wanted , very patient and friendly
Lori was amazing helping us to decide for our new sofa!!
Thea Barone was fantastic!! Having worked retail sales for over 30 years, it’s important to me for my salesperson to advise and recommend but not be pushy and Thea was perfect in all aspects of this experience… we definitely lucked out having her as our salesperson!
Thea Barone was very helpful and knowledgeable of product and features. Great experience!
Will was extremely helpful at answering my questions throughout the process
Thank you so much for your help, Clay! It was great working with you!
Found exactly the mattress I was looking for today at a great price with a great financing plan! Will was a very helpful associate in directing me towards mattresses that fit my needs and in explaining all of the numbers to me.
Will was. Wonderful and really informative but not to pushy enjoyed his attention to what were looking for
Brett really helped my family find the best sleeper sofa and matching loveseat that will work perfectly for our living room! He was so personable and friendly. Thanks so much for making this shopping experience such a positive one!
Lori is a complete professional who loves her job. Very low pressure but full of information. She was lovely.
Lori did an excellent job working with us throughout the day in person and via text answering all questions!
Very approachable without being pushy. Very friendly. 100% recommend working with Monica! Update customer service is awful. The store can not help and dealing with corporate is impossible. A portion of the sectional was damaged during delivery rendering a 1/3 of the sectional unusable. we have been trying for over a month to get a replacement. Hold times of over two hours. Having to continuously resend the same information and photos. Would not recommend Ashley furniture. Will NEVER be purchasing from them again. Legal action is the next step.
Ask for Jordan as soon as you walk in! He was so helpful and knowledgeable!
Lori was very personable and helpful when we purchased our daughter’s bedroom furniture.
Simple easy great service and very friendly
Joan was so helpful in assisting us with the purchase of our new sofa. She provided us with all the information needed, and gave us the time and respect we needed in thinking over such a big purchase.
Brett was just an amazing sales person. So down to Earth, helpful, kind and knowledgeable. We are so thankful for his expertise!
Kelly is wonderful! She was super helpful, answered all my questions, sent me measurements, a pleasure to work with. Made the buying experience easy. Thanks!
Clay was awesome! Very nice and got us set up with the furniture we wanted quickly! Great Job Clay!!!
Went in to look at sofas and Joan was incredibly helpful. I had very specific wants and she fully understood where I was coming from and was quickly able to show me several options that fit my criteria. I ended up buying something in my budget that day.
Thea Barone was wonderful to work with
Will was great!
Thea was very helpful and we are super excited about our purchase!
Amazing help, very nice and pleasant to deal with
Worked with Lori, she was super fast and great to deal with while my little one was running around!! So thankful for that.
Joan Kern was a very helpful and knowledgeable associate. We enjoyed her assistance.
Clay was awesome and helped us find the perfect sofa, chair and coffee table with no pressure. Highly recommend Clay and the Ashley furniture store in Winchester
I had a very pleasant experience shopping for my new living room set, Joan Kern was very knowledgeable and a ton of help!
Jordan was very friendly and knowledgeable!
Jordan helped me in picking a couch for my basement. Awesome help and great price to get it fast.
Jordan was great! We were looking for something very specific & he helped us find our dream couch!
Your excellent serving, and the time the you took to explain
Kelly, was very knowledgeable, friendly and helpful.
Joan Kern was amazing and so very helpful with our new furniture purchase. Recommend her very highly.
Kelly was amazing!! Loved her energy and enthusiasm!! If you're looking for a great experience ask for her!! Kelly was excellent with explaining the products and warranty.
Kelly was amazing in helping us find our perfect couch and was very informative and answered all my questions! :)
We recently purchased our sofa sectional here and had a great experience. Clay was very informative, and patient with our children. He checked in with us an appropriate number of times that allowed time to talk while being close for questions.
Joan was over the top! She greeted us as we walked through the door and was great from the start. Not pushy at all. Very informative of the products in question. My fiancé and I are more than satisfied with her assistance in pointing us in the right direction for our wants/needs. go see her !
Very nice store, and helpful staff. Clay was the one who helped us quickly find what we wanted. In and out within the hour.
Cathy was excellent. Great Service.
Cathy is wonderful and helped us find the perfect sectional!
Brett was great. He was patient and allowed us to walk the entire store. Gave us all of our options and worked with us through the whole visit.
Jordan gave us a great buying experience. He was very helpful and knowledgeable about cost, availability, and pricing. Great guy and some some product in this store! Highly recommend!
Cathy. Was great and got to us rt away
Quick and easy experience with Cathy. Very helpful and answered all our questions.
Lori was great! Answered all of my questions and helped me get a better deal than the online price.
Kelly was very kind,patient, and made our experience here easier! Thank you Kelly we love our new dinning table :)
Brett did a great job helping us furnish our new home. He helped us find exactly what we wanted very quickly. Thanks Brett!
Jordan went above and beyond all of my expectations. He was patient and very eager to answer all of my questions. An excellent job thank you very much
Cathy was very helpful and so nice. She was quick and efficient.. Thank you Cathy
Will is an awesome sale associate! I spent hours in the store trying to decide which set I wanted to purchase. Will was informative, nice, and patient.
Monica was wonderful!
Monica was super helpful running various room configurations!
Kelly is Quick,’polite and efficient
Lori was extremely helpful and patient in helping us find what we needed!
Brett offered us a great experience here at Ashley in Winchester.
Great price and great service! Cathy was very helpful and patient!
Cathy was very helpful from the moment we walked in the door and helped us get the perfect bed frame! Highly recommend!
Jordan in the Winchester VA store was an excellent help! I highly recommend asking for him. He was very calm, cool and NOT pushy at all!!!! He let us look and decide peacefully and we took two fully days. He never bothered us one time and gave us all of our options. Pro tip! Check online prices, they do price match!!!!
Will, at the Winchester, VA store, was very helpful in helping us pick out the BEST sectional and TV stand. Thanks Will!!!
Great sales experience! Thanks for your help Lori Hampl!
The salesman Brett was awesome
No hassle! Brett was super responsive and very knowledgeable. Couldn’t be happier with the experience.
Cathy she was wonderful. Show me everything in the store for me to decide to get the right bed.
Came in looking for a sectional for our very specific and tedious door situation. Brett found us the couch within our parameters without any fuss, and we purchased it the same day. Ask for Brett if you want a no nonsense purchase!
very helpful
Monica was extremely professional and knowledgeable. Absolute pleasure to work with. We will come visit her again the next time we need some furniture. Be sure to ask for her when you go in there.
Great collection of furniture. And great service given by Kelly. She went thru every single detail about furniture and sales. 👍🏼
Very helpful, patient, and informative. Great service …. thanks Kelly.
Professional, knowledgeable, helpful & friendly! Will do business with Ashley again!
Will was very pleasant and helpful.
Thea was very helpful. Thank you 😊
Great service. Helpful but not pushy!! Lori Hampl was awesome. Very informative and professional!
Lori hampL assisted me very kindly, she clarified all my doubts about the product and when it would be delivered to my house. the best.
I came into the Ashley store today and was greeted by Lori. She was fantastic and took very good care of me.
Clay at Winchester, VA was helpful, patient in selection and other details on my new dining room set. Thanks Clay....
We were in Ashley Furniture Store in Winchester VA on Saturday Dec 2, 2023 and dealt with Will. He was very helpful. He was not pushy and respected our decision for us going home and thinking about our options over the weekend. We checked out Furniture at another dealer and decided to go back to Ashley Furniture on Monday evening Dec. 4, 2023 where we had the pleasure of dealing with Will again. Will was very helpful and such a pleasant young man. We ended up walking out of Ashley with the purchase of a new living room suite. The world needs more young people like this young man. We want to thank Will for his professionalism and for making our purchase a pleasant one. Thank you Again Chip and Teresa Woodard
Clay was a great help in finding the fit for the room we are furnishing! Very friendly, kind, and patient with us as we worked through several different pieces. Definitely coming back again (repeat customer) because they are not pushy and give you room to shop and talk without feeling the pressure to buy! Thank you Clay! Update! (12-26) Clay has been great! We ended up waiting to ensure the pieces would fit and we made sure to come when he was working! Clay was ready and we got the pieces we wanted! He is absolutely a gem and will be coming back again for a bed!
Kelly was excellent to work with at Ashley Furniture in Winchester Va. Very pleasant, helpful and knowledgeable! Will definitely consider for future purchases!
While shopping we had a really great shopping experience with knowledgeable and friendly staff including Cathy and on a separate occasion with Jordan
Brett is the absolute GOAT 🐐 anytime we come back we will definitely ask for him!
Cathy at the Winchester store was awesome! Super fast and knowledgeable. I knew what I wanted and she took me right to it and even worked a price match for me! Great service. Go see Cathy!
Monica was very patient with me as she showed me set after set of bedroom furniture pieces!
Kelly was great! Helped me find exactly what I needed.
Lori was so much help! Once I told her what I needed she knew exactly what I should look at in the store and online.
Clay was very helpful and kind! He helped my husband and I find a great bedroom set!!
Monica super happy and efficient
Excellent !!!!!!! Monica was great!!!!!
Cathy was a great help for us and made our sale a smooth process.
Cathy was very helpful with finding everything we needed.
Monica helped me to find right kind and right color
Monica is the BEST to ever do it!!!! She took her time explained everything, priced several different items. Over explained the delivery process. She’s AMAZING ask for her!!!!
Clay was very nice! Answered all of our questions for our new couch, and got us one that came the very next week! Thank you Ashley!
Lori was very knowledgeable and helpful
Clay very experience very helpful
Waited a month for the warehouse to say the furniture would be shipped. Then received an email saying the items would be delivered and they never showed up at time of delivery. Still waiting
Clay esa awesome!
Absolutely an experience i wish i never had.. without u cannot return any item!!! After waiting for my furniture for more than four weeks, I received the wrong bed! They were going to place another order with new delivery time and no clarity on expected delivery time.. i told them i want to cancel but they said only store credit is allowed as per “their policy”
Knowledgeable, kind, patient and laughed at my husband's jokes. Thanks so much for knowing your inventory and not running us all over the store.
Clay was very helpful in finding our furniture. It was a great experience!
They lied and said I would have my furniture delivered a month ago. Be prepared to wait. The salesman added “insurance” and a pillow and didn’t disclose the extra costs. It was all about the sale and I would absolutely not recommend them, especially if you actually want your furniture in a reasonable time.
Thank you Cathy for your expertise and assistance this evening. We will be back for more in the near future 🛋️
Highly recommend going with Ashley furniture over the competition. Kelly our sales rep was excellent, pleasant, not pushy whatsoever and was able to answer all of our questions. Thank you again Kelly. A note for her manager: Give this gal a raise. She is definitively an asset to the Ashley Team!
Brett did a great job, despite his lack of hunting skills.
Will, is amazing... He was quick at the door, has great manners and has knowledge of his job. The sale was made within an hour. The longest part was the paperwork. We give Will an A+
Cathy was very helpful and super fast. We knew what we wanted and it was a quick in and out.
I have had exceptional customer service everytime I have walked through the doors at Ashley. Lori H. was our sales clerk on more than one occasion. She was not pushy and was very thorough. I highly recommend going to Ashley and asking for Lori!
Clay was a great help an patient while I tried to make up my mind on a living room Suit. But was available for pricing or any questions I had.
Will was very professional and helpful and kind. We were looking for a bed for mom. He went out of his way to get their bedding specialist to help mom get the perfect mattress .he showed us just what we were looking for. We will come here first for any future needs
Brett was wonderful!! My fiancé and I walked in, saw the PERFECT living room set then Brett helped us match a chair to the sofa and love seat. He was so friendly, we could’ve sat and talked for hours. Great person and salesman!
Cathy was very patient and helpful. Very pleasant personality.
Brett ok
Great customer service by salesman Clay. Very patient, helpful and took the time to follow up.
Clay was great. Awesome follow up!!
Bret was very helpful. Financing was easy. Great black friday deals
Lori Hampl went above and beyond with customer service for us. She helped up pick and choose the best furniture for our needs and wants. Explained the warranties and the functions on the furniture we purchased. I will always request her as my sales person when we need to buy more furniture for our house in the future.
Beyond grateful for Cathey at the winchester Ashley location. She was both knowledgeable and personable l. She really made us feel like we were at home.
Lori was super helpful and knowledgeable!
Great table at a great price. Thanks Catherine
Will is awesome. He gave us the best deal and he was excellent with us and aunt Linda. I think he really does have the touch !! Thanks
Lori was amazing! She helped find me the best deals!
Thea helped me with the purchase of furniture for my new home. She was helpful, attentive (not pushy), and straightforward with options to help me understand what would work best for me. I would recommend the Ashley experience so far.
Great service, beautiful furniture!
Thea is extremely knowledgeable about the products that Ashley Furniture offer. I told her what I was looking for along with measurement requirements and she pointed me in the right direction along with assisting me with options. Thanks Thea!
Bret was awesome!
The salesman Will R. was very kind and patient with us throughout our visit. He answered our many questions and if he didn’t know the answer himself, he seeked them out in order to help us. All in all, our experience here was great and we will definitely be coming back.
Brett was the best !!!
Easy! Found a couch for my new apartment in just a few minutes. Kelly was great.
Kelly was very patient and helpful
Cathy assisted us with our home theater furniture. Very friendly, knowledgeable, and professional. We really appreciated her assistance in finding the perfect furniture, as well as a smooth transaction. Thanks, Cathy!
Monica was very informative & helpful with helping me secure my perfect mattress!
No high pressure sales environment; Clay was very helpful and kept us organized through the process. Thanks!
Clay greeted us when we walked in and helped us out in choosing and ordering our new furniture. Nice and easy. Thanks!
Worked with a nice sales lady named lori. Made the process super simple,easy,and fast 10/10 recommend Ashley’s in Winchester!!!!
Lori was great! We ordered a table and chairs at a great Black Friday price!
we had a very pleasant and easy experience. The person who helped us out was named will and he was very nice and polite.
Cathy
Looking for a TV stand decide to go to Ashley Furniture from previous experience I love this store. Lori welcome us in the store with a big smile. She was a big help finding what I was looking for
Will was very knowledgeable about the fabric and other options available including the protection plan.
Thank you Cathy for the great customer service in helping us find our furniture!
Great experience and customer service with Cathy!
Fun working with Brett, gave me the best deal.
Will was great throughout every step. I needed to furnish a whole home and got everything I needed in one stop.
Thea made the process quick and easy. Thea’s energy on the floor and add Brett’s willingness to help aid the sell for an old friend was awesome. I don’t think you could name a better sales duo!!
Lori was very helpful and professional during my visit at Ashley store !
Cathy did a fantastic job explaining and covering mattress. Made my decision easier.
Lori Hampl was super friendly and gave us room to look around. She was very knowledgeable and answered all our questions about the sectionals we were considering. Great experience!
Monica was very helpful and patient with us, great service!
Lori was amazing. She showed us several options that would work in our space. She was super flexible too, because we changed our minds part way through the sale. Lori just rolled with it. 10/10 Highly Recommend!!!
Brett was awesome! We knew which set we wanted, but he helped answer many of our questions. He also helped get us a great price! He was very professional and friendly as well.
Jordan was very pleasant and helpful. He made our shopping experience enjoyable.
Lori was awesome 🤩
Monica was very personable and pleasant. She was very knowledgeable of the products and patient with us as we decided what would work best in our space.
Kelly has been super friendly and helpful.
Thea was very helpful and knowledgeable.
Our experience with Ashley was very positive. We found the items we wanted, and the discounts made a difference in price. The sales representative, Brett, was outstanding! He was informative, helpful in answering all questions, made sure we were given the appropriate discounts, and friendly! We bought a bedroom suite and cocktail/end table set this visit. When we go back to Ashley, we'll definitely ask for Brett. He's the best!
Kelly was great! She was able to match the delivery fee from online which we really appreciated. We would recommend Ashely Furniture of Winchester to any of our friends and friends.
Kelly was great friendly and informative on all products
Kelly was amazing helping us with purchasing and looking for a new bedroom set, mattress, cooling pillows and protector
Kelly was very helpful and friendly.
Thea & Kelly were great to work with on the purchase of our new living room furniture. Could not have asked for better buying experience.
Our sales person Brett was amazing! He was extremely knowledgeable and helpful. Ashley Furniture is very lucky to have an employee like him. We will definitely be back again.
Will was awesome
Lori was very nice and helpful. She made the process smooth and fast.
Great customer service. Clay was outstanding! Knowledgeable and courteous!
At the time I looked for furniture there they had no furniture made of solid wood.
Kelly was an amazing! She was patient with me as I decided which options I wanted to go with. She presented many options and had great mannerism and attitude. I felt as if she was a long time friend of mine that wanted to catch up and give decorating/home ideas. She is the person to see at Ashley.
Clay was very informative and helpful.
Great shopping experience with Jordon. No pressure while looking through the store. Ashley gave me additional discount for home delivery. Win - win
Clay went above and beyond!
Ashley is well laid out and has a beautiful selection. However, the best experience was working with Lori. I must say, she is very knowledgeable, personable, and hard working. Truly, Ashley's greatest asset. Don't hesitate to let Lori fulfill your needs at this great Ashley location. Quality and service are second to none!
Jordan was very helpful and explained everything very thoroughly.
Thea was wonderful and honest sale associate. Able to explain warranty, delivery and other important details when she helped me find the ideal sofa. Will be back to shop with Thea for a new bedroom set early next year.
My experience at this Ashley was terrific because of Lori. She is very patient, understanding and extremely helpful. I'm definitely coming back for a new bedroom set next year. Thank you Ashley and especially Lori. You are amazing!!!
Jordan was a wonderful help! The process was very easy to buy our new couch. He gave very detailed information and was very kind. Thanks Jordan!
Ask for Monica, she’s the best!
Kelly did a great job of helping us with our choices and giving us options that fit our needs
Thea was so wonderful and made the whole experience easy!
Lori Hampl assisted us today in Winchester. She was superb in her assistance and made everything super easy! Explained the process and got us an amazing deal after we’d been shopping around for a couple weeks. Highly recommend!
Clay was very helpful
A wonderful experience!!!! Kelly was great. Any questions we had she was there to answer!! She was very knowledgeable and friendly!
Kelly was pleasant to work with very helpful. Thank you Kelly
Clay is the man! Thank you for putting up with me!
Thea was very helpful and knowledgeable. Had to go into the store because online was a bit hectic to navigate delivery. Thea helped me immediately and was in and out in no time. Highly recommend to go see Thea at the Winchester location.
Kelly was super helpful!!
My husband and I had a great experience! Clay was so wonderful assisting us. He made purchasing our guest bedroom frame simple and easy. Not only was he friendly and helpful, he made sure we understood all of the sales in place and gave us clear pricing for delivery fees and assembly. 10/10 would recommend this Ashley location. Make sure you ask for Clay!
Lori and Thea helped us to find a lovely nursery chair and new sectional for our home. Lori was quick to let us know of any sales that would be coming up via text and Thea gave us a great run down of the the fabric durability and options for the sectional we purchased. We are very thankful for the the help both gave us along the way and highly recommend!
Lori Hampl was very helpful in showing us the living room couches that would be best with allergies and our fur babies. We love the selection we chose and she was very nice with showing us how to care for the pieces we chose. 10/10 recommend.
The prices were really nice and the service is really good, the person who help us, Will, was really helpful with the deals and offers
Lori was very attentive and helped us through the process seamlessly!! Go and ask for Lori!!
Great experience with the purchase of our new sofa!!!
Catherine was very helpful in picking out our furniture set.
Monica was an amazing help to me. She was knowledgeable and extremely friendly. Will return in the future for any of my furniture needs.
Thea was very helpful and kind!
Cathy was great. Really knowledgeable and able to answer our questions. Great experience overall.
Found great stuff for my house today at Ashley Winchester . Thank you Monica for all your help!!
We are so happy we stopped in to Ashley Winchester today! We found the most perfect furniture for my whole house . Will definitely be coming back here for all our furniture needs! Thank you Monica for all your help:)
Hands down amazing service! Our primary person was Clay, but Cathy filled in and helped us out since Clay was not avaliable. Furniture is great, good quality and variety to choose from.
Thanks so much for the great customer service I had in my purchase! Special thanks to Cathy!
Kelly was amazing! She was patient and considerate of our time and needs. Please promote her.
Great experience Monica was very helpful.
Very pleasant experience buying a new couch. This is my first "new furniture" purchase. The sales associate Kelly helped my boyfriend and I find what we wanted and set up delivery. Highly recommend!!
Brittaney was very kind and helpful to myself and my family. She was knowledgeable and friendly.
Monica at Winchester was great
We appreciate Clay in all his help with us getting our new furniture today thank you for everything.
Quick, easy, and reasonable prices. Thank Clay!!!
Clay was excellent and got as big a discount as he could for me
Kelly was great!
Clay was full of knowledge and got us set up with what we wanted
Kelly did a great job in helping me find exactly what I wanted for a table and chairs - helped me pull leaf out to make sure it was the correct size-
Catherine was super helpful and patience. She stayed extra to make sure we got what’s needed.
Cathy was a customer we met today she was so nice patient and professional in customer service.!
Kelly was super friendly and very helpful in getting our sale finalized for our daughters bedroom set. Would highly recommend her to anyone looking to purchase something from Ashley’s
Clay was not pushy and sold us an amazing livingroom set
Just moved to town. Kelly’s customer service was top notch! She was extremely knowledgeable, and not pushy trying to make a sale. An extremely enjoyable shopping experience. Thank you Kelly!!
Lori Hampl, she’s great seller. We loved her approach. She had all informations immediately and it turned everything to make deal. Certainly we’ll be back.
Monica was very helpful and gave us time to browse and make our choices. She was informative about the prices very pleasant to work with. I would like to work with her again if needed.
Thea the sales associate helped my wife and I with our recent purchase of furniture for our basement. She was knowledgeable, patient, and polite with helping us get the best pricing for our purchase. I certainly recommend asking for "Thea" if you're in the market for furniture at Ashley.
Clay was very polite and professional. He let you take your time to look around the store. He didn’t try to pressure you to buy something.
Help was great Kelly was very personable and gave us the space and opportunity to shop around but was also there to answer any questions
I just went in to buy a pillow and the checkout process is ridiculous. They treat the purchase of a simple pillow the same as they purchase of an entire house of furniture. We ended up not buying the pillow because the process was so ridiculous. They required a driver's license just to purchase a pillow.
Kelly was awesome to work with
Kelly was great to work with
Excellent customer service if you are looking to buy furniture quickly. They don't accept American Express or Debit cards. Had to write a check for furniture. They will accept regular VISA credit cards.
We walked into Ashley Furniture with expectations of receiving service like many other showrooms we visited . As someone that spent over 15 yrs in sales I appreciated Clay Welcoming us into the store and allowing us the time to browse and pick the office desk that fit our needs. Clay was very knowledgeable and respectful . Would recommend him to anyone to looking for a non pressure service. Excited to receive our new desk.
Kelly
Monica and Christian were outstanding. They went over and above to find my very tall son the proper mattress. Monica answered all my questions easily. I never felt pressured. All in all a very pleasant experience. We will definitely be repeat customers.
Lori from Ashley was great to work with. Friendly, honest and straightforward. Exactly what we like!!
Monica was great to work with very informative, and very nice. I will definitely be back to Ashley Furniture and work with Monica.
Clay was great. He went above & beyond to assist me. I will be back & ask for Clay. Tell others about his help. Thanks Clay. Ruth Creighton.
Cathy provided excellent information about the different bedroom sets we were looking at which helped us choose the perfect one for us. Thanks Cathy!!!
Great customer service and very helpful with explaining all necessary details about the furniture and its coverages. Explained each detail about the transaction thoroughly.. thanks I’d recommended her for anyone that’s interested in purchasing their new set. Thanks again, Lori Hampl, Ashley’s Winchester, VA.
Went in to purchase a dining room set. Lori was very helpful and informative. She got us all set with our delivery and set up.
Lori Hampl was very helpful and knowledgeable. She listened to what we were looking for and was able to guide us to exactly what we were looking for. She was so helpful that we ended up purchasing more than we came in for.
We visited the store with zero idea on which furniture to chose for our purpose. But Clay is really good and he gave idea and patiencely showed us a variety of options and listened to our requirements very patiently. Over all good shop and great shopping experience.
Great experience. Monica was exceptional. Explained everything and had us in and out fast. Definitely recommend.
Monica customer service was top notch.
Thea was AMAZING. She took the time to help us find exactly what we needed, and even kept in contact with us. She’s such a great sleep specialist, and I look forward to working with her in the future ❤️
Thea was amazing! Super friendly, helpful and all-around great!
Great service and Clay was not pushy!! Ended up with what we wanted and even price matched what was online. Wonderful experience!
Brett is the best salesperson I have ever dealt with.
Came in looking for a new couch. Kelly was very patient and answered all our questions! She was very helpful when trying to look at our options. Would highly recommend for anyone to ask for Kelly if you go in.
Cathy was our salesperson and she was attentive and awesome!
The experience was great! Lori Hampl provided excellent customer service and knows her merchandise.
Love the showroom. And Lori Hampl was Awesome. She is a Go Getter She Definitely treats you like Family. Just Love her Behavior. And her Happiness. We will.definitely be back to Buy morw Furniture. Thanks LORI Hampl
Lori Hampl was amazing! She was super helpful and so patient with us. I'd 100% recommend making a purchase and requesting her assistance!
Jordan was fantastic
Cathy was very patient. She worked over time just for me.
Jordan was lovely to work with, we found exactly what we were looking for.
Was greeted by Lori exceptional customer service.
Everything Clay said he could do for us, from pricing and everything else in between was right on the money…pun intended!
Zach was most helpful. Would recommend
Clay was great
Clay at the Winchester, Va store was amazing. He made the process nice and smooth.
Clay was super helpful!!
Lori Hampl was extremely awesome! Explained everything super well & was very patient with all my questions I had! Highly recommend this store & her customer service
Thea she’s very nace person very patient l like to bay again we her
Kelly was the BEST! Very professional, very knowledgeable & super friendly. Great experience today.
Cathy was amazing help in choosing the perfect tv stand for our home! Amazing costumer service from all the employees as well!
Lori was a very friendly person and wonderful at helping my boyfriend and I to pick out living room furniture! She was AWESOME!! Thank you Lori!
Friendly and informative service. Thank you for all your help Clay!
Thea was the perfect sales rep
We worked with Monica at Ashley’s in Winchester, VA. She was so patient, so knowledgeable, and so kind. We are so excited about our new furniture and we are also grateful for the incredible service given to us by both Monica and Ashley’s Furniture!
Best place for buy, and Monica is amazing!
Catty
Cathy 5
(Translated by Google) Lori underworld. I like his treatment, very friendly and good command of his work. (Original) Lori hampa . Me agrada su trato y bien amable y buen dominio de su trabajo
In store help was great, but I could have saved some money on delivery if I had ordered online instead of in store.
Excellent service,I had alot of questions and Zachary was very patient answering them all.
Stopped in Ashley’s to take a look at a couch. I was met at the door with a friendly hello and a nice smile. Clay did an outstanding job helping me find the right fit for my home. I recommend asking for Clay if you stop in Ashley’s of Winchester.
Clay was very helpful during our shopping experience! Highly recommend asking for him next time you visit Ashley’s in Winchester!
Our salesman was respectful and not pushy which allowed us the ability to shop in peace.
Thea was wonderful to work with. Our furniture will be delivered in 3-4 weeks.
Clay was very helpful and such a pleasure to work with. He was very friendly, courteous, and knowledgeable. He did a super job!!
Very welcoming the moment we stepped in the store. Very helpful and helped with our needs and purchase.
Lori was very helpful and polite. 5 star for Lori
Thea was very helpful
Great experience at Ashley’s. Kelly was so helpful in assisting us. We had the easiest time finding and purchasing our couch.
Brett was a fabulous person to work with
Thea was amazing! Loved her customer service!
Monica was amazing. She helped us get the best deal for our money. Very friendly.
Cathy was very helpful with our sofa loveseat purchase! Friendly and knowledgeable. I would definitely recommend buying from Ashley furniture!
I had great experience in the store. The sales person Cathy is very experienced and knowledgeable. She helped tremendously with my purchase. Quality of the furniture in the store is awesome. Best service in town hands down.
We had great experience in the store with associate Cathy who was extremely nice, knowledgeable and helpful of the choice of furniture we need and all discounts we could use as well!
Cathy was very pleasant and helpful with all my needs for a bedroom and living room set and saved me a bunch of money with all the promotional discounts.
Brett is the best
Monica is great. I like Monica (:
Clay was an amazing help! Found me the best mattress that was more affordable!!!
Clay showed excellent customer service and was beyond helpful in finding what we were looking for!
Zach and Laurie were a great help! The store smelled the best out of all the furniture store we visited. It felt very homey and we appreciated their hours and customer service!
Good experience Clay is very knowledgeable salesman Arnold Gale/ customer
Lori Hampl, excellent customer service
Thea was so kind. Ask for her when you come to the store
Joan was informative and courteous
Joan did an amazing job.. Thanks so much for a great experience.
We were there last week and we worked with Lori. Lori was so helpful and showed us A LOT of options. She was very patient and because of her honesty, we came back to her seeking a sectional sofa, Lori went above and beyond to help us and we are very thankful that she really spent a lot of time helping us find the right furniture. We appreciate all Lori did to help us!
Monica Bush was out Sales Associate and she was very helpful and was able to find out the answers to all of our questions. The selection and prices were reasonable. We will be back!
Cathy was very customer oriented and friendly and made the furniture purchase very easy with her knowledge and personality.
Great experience from brett
Great service great deals!!!
Our sales lady Kelly, went above and beyond for us since I changed my mind during the buying process on which sofa and loveseat I wanted. She was new at the job but remained calm and handled our needs with the help of her manager.
We are so happy we stopped in to Ashley Winchester today! We found the most perfect couch for our living room. Monica was the most helpful and so sweet! There were so many great options. Will definitely be coming back here for all our furniture needs! Thank you Monica!!!
Kelly and Lori were amazing. We worked over the weekend to pick out a sectional and finally found the right one. Highly recommend.
Joan
Thea reached out to us and help set up a furniture purchase for our office and bedroom. She was patient and attentive, it was a pleasure doing business with her!
Cathy, She is an excellent salesperson, she helps you with better prices.
Cathy is a good person
Joan does an amazing job. Always trying to help us out and find the best deals.
Joan was super friendly and helpful! She made us feel welcomed and helped us pick the best furniture out, Thanks Joan!
Joan was wonderful! Super helpful! Made it easy.
Joan did an excellent job helping us choose are new bed set!! She even came in on her own time to close the deal!! Highly recommend seeing her if you stop by!!!
Had a good experience with both Cathy And Zack very helpful
Cathy was great and quick to get me through all the paperwork and out the door considering I was on my lunch break.
Clay took the time to help us figure out what worked for us. No pressure. Great Salesman!
The service was great. Lori was very helpful and friendly. I was in the store 3 different times before figuring out what I wanted. She was very patient and answered any questions I had for her. Thanks
Coming to this place to get what I need was such an easy process and was greeted the second I walked in which was great plus meeting with Lori the other sales lady to help me get what I needed was very helpful and she explained the process in great details.
I am so glad I came to Ashley’s today of all days, as I got to work with Thea who is so great and helpful!! My mattress will arrive in just a couple days. I am so happy with my experience !
Thea saved my day! I ordered furniture from a different store and it came in all wrong. I walked into the store today and Thea helped me walk out with living room furniture today! She was helpful from the call in to leaving. I am so thankful and i will definitely be back!
Joan was our sales lady, for me when I was choosing a sofa with my sister. She did not rush me and was very efficient. Thank you Joan, Fran conner
Clay provided excellent service and the prices were fair. I’m hoping that the delivery will go just as well.
Brett was fantastic! Very easy to talk to.
Cathy was super helpful with deciding which living room furniture to choose for our new home! She even went the extra mile helping us decide which mattress we would get the next time we came back in. We appreciated her help and knowledge of the products so much!
Cathy was such a great help with our experience shopping today. She didn’t pressure us into anything and gave us ample time to come to a decision on our furniture set. Thank you Cathy and the Winchester Ashley team for all your help!
Joan is awesome sales lady
Clay was very helpful and patient. Ashley furniture un Winchester is a great store. Thank you Clay for your help.
Lori was beyond great customer service. 5 stars wasn't enough, 10 stars is closer to what I'd give her.
Clay was great! Showed me my options and walked me through the process efficiently.
Good job
Joan was great!
Kelly was absolutely fantastic! She walked me around the store to help me find exactly what I was looking for. She went through all pricing options, and she explained everything very clearly. If I need more furniture in the future, I’ll certainly be back!
Jordan and Christen were very helpful today. Both were knowledgeable in their field and were able to answer all questions.
Joan was super helpful and quick with the buying process. She wasn’t pushy at all, which is so nice in a salesperson. We are so excited for our couch.
Joan was amazing, she was super helpful and had lots of information for us. We were on a time crunch and she sped up the process for us which we greatly appreciated.
Lori Hampl was great. Very professional and knowledgeable.
It was a great experience. From when I walked in the door, to the great help that I had from Monica during the coordination of colors and product to fit in with my artwork that I have to display. Would highly recommend anyone stopping in looking for quality and customer service.
Cathy has been so helpful. Her patience with me was amazing. She is an asset to your company.
Brett was super! Very helpful, patient, and great personality.
Lori is amazing! She went above and beyond helping me pick the perfect pieces. If you need help, ask for Lori!
Jordan has been extremely helpful & patient. He knew I was on a time limit & took that into consideration while he worked the paperwork out. Very good service over all. I will be back
Catherine ❤️ Very sweet and Helpful! Am so glad she was our Helper today
Catherine took care of us, she was great very patient with us and knowledgeable
I had a great experience, with Ashley furniture, not only for the beautiful furniture and good quality plus a great service from Catherine, she understand what I need.
Joan was awesome. She was incredibly helpful. My son and I would buy from her anytime.
Thea was an amazing help picking out our living and bedroom set. Her knowledge was unparalleled and made this one of the best shopping experiences we’ve had. Thank you!
Thea was incredibly courteous and helpful, and took good stock of our lifestyle and needs to find us the perfect couch set AND mattress!! 10/10 😄
Joan was extremely helpful in helping us pick out a bedroom set for the guest bedroom. Knowledge with picking the right bed and providing us with extra information on mattress protectors. Great customer service, will be looking forward to putting my Christmas bonus to good use.
Joan is very knowledgeable and presents herself well
Joan, was very nice and helpful person
Lori was great, helped us with everything! Thanks!
Very welcoming, very helpful and really provided the details for what I was looking for. Thank you sir.
Joan was extremely knowledgeable and helpful while guiding me through my first cough purchase! Highly recommend visiting Joan at Ashley Furniture
Great shopping experience. Our sales associate Lori Hampl was everything you would expect from a sales associate, she was very attentive while addressing our purchasing needs.
Lori Hampl was absolutely amazing. She made the whole thing so simple and really listened to our wants and needs. Definitely recommend Lori, she's fantastic.
Clay, was very helpful. Pleased with transaction.
Joan was wonderful and helpful.
Joan helped us find what we were searching for, she was very kind and helpful. She even got our sale processed quickly.
Joan was very helpful and knowledgeable in assisting us find our new living room furniture
Joan was amazing! So helpful and not pushy. I ended up with exactly what I wanted and I’ll definitely be back!
Lori Hampl put us into exactly what we wanted. Sold that financing and protection plan like a boss!!! Thanks
Delivery drivers were kind and courteous but broke our patio stones driving over them with their truck on delivery. Didn’t say a word when they made contact with me at the door and because we didn’t report the damage until after 24 hours, “there’s nothing we can do about it”. Buyer beware when having items delivered!
Jordan did everything in his power to make sure I had the best experience
Zachery was very personable, patient and helpful. His pleasant energy helped to soothe me while being confused about my decisions.
Joan
Cathy was a great help and no pressure sale.
Joan was great with helping us try to find a couch that works for our small space.
Cathy did a great job She is wonderful
Zachary was very helpful to us , and The staff was very friendly, and understanding.
Kathy she was very good . She explained very good and in very clear way . She was very humble and generous. She attended me so passionately. I is very active and I love Ashley , employees are very good 😀😀😀😀😀😀😀.👍🏻👍🏻👍🏻👍🏻
Lori was amazing. Will definitely recommend to friends and family.
We had a great experience with Ashley Home Store. Thea was very knowledgeable and a pleasure to work with.
Joan was an amazing help. If I could give her 6 stars I would. Highly recommend working with her
Joan was great! John checked me out super fast after I located an item I wanted.
Thea and Clay provided me with outstanding service.
Catherine was wonderful helping to make design choices and helped us to understand the current prices and sales.
Clay helped me with a chair that I needed, he was helpful and professional. Thank you!
I had a fabulous experience today at Ashley! Clay was very helpful as was Joan when it came to filling out my application.
Second time seeing Lori. Her expertise first on our mattress set and pillows was spot on. We have had a great nights sleep since the purchase. We came back asked for our girl again. Shock and awe she went above and beyond for our new kitchen and dining room table. Everyone do yourself a favor and ask for Lori. She works for her people.
Lori provided an awesome service! Very polite and informative! Thank you!
Great service from our salesman Clay!!!! Thanks!!!
What a fantastic experience! Clay was more than patient and helpful! This is a sizable purchase for us and I never felt rushed or pressured. (He even took the time to calculate delivery vs. pickup and discuss options via phone with my husband who couldn’t be with me in-store.) I will absolutely use Ashley (and Clay) for future furniture purchases!
The folks at Ashley are amazing. Kelly was very helpful and answered all my questions. Made the entire process very quick. Looking forward to getting our new furniture
We had such a great experience with Thea at the Winchester location. She was so kind and patient. Thea was knowledgeable in all aspects and was really able to help us make the best decisions for our family. We would highly recommend Thea and her outstanding customer service and will visit the store again just because of her! 100/10 experience.
Clay was extremely helpful and personable. 5 stars .
We went in to find a new couch for our home. We weren't sure if we would purchase anything but wanted to peruse the selections. Joan was extremely helpful. She was plesant, knowledgeable, and a joy to work with. We ended up purchasing a couch and a rug at a great price. Highly recommend Ashley Home Store and Joan!
Joan was very helpful throughout the process of buying new living room furniture
Kelly was kind and very helpful to find a bed.
Worked with Brett! Great customer service!
I had a great experience working with Thea. She was very nice and helpful to me. Highly recommended her if you go to Ashley furniture in Winchester!
Clay was great. He wasn’t pushy at all and took time to find us what we wanted after carefully listening to what we needed. Thanks Clay!
Very nice atmosphere. Very helpful. Will shop here again.
Amazing experience
Cathy was fantastic love here enthusiasm and strong attention to detail!!!
We came in today looking for a guest bedroom set and living room furniture. We worked with Joan and she was extremely helpful, informational, and personable! We were actually in about a month ago while we were looking into moving to the area and she remembered us when we walked in! With her help, we ended up filling our guest room and our living room too with a bunch of items we are extremely excited about! Joan's explanation of the quality of materials, protection programs, and the technology made our experience great and decisions easy. When we decide fill our other guest room we will certainly be back to work with her!
Husband and I came for some new furniture for our new home. Joan helped us through the whole thing and answered all of our questions thoroughly. We purchased new furniture for our living room, guest bedroom, and accessories. We were very pleased with our service.
Clay was absolutely helpful and so caring! He greeted us and asked what we were looking for as soon as we stepped in. He immediately found the perfect bed frame for us and we bought it right then and there with him.
Lorrie was so helpful and nice. Whenever we have a need for more furniture I will definitely come back to see her.
Cathy was the super helpful sales person. We got a good deal and financing part.
Just wanted to give a shout out to Kelly. She was so patient and kind with us and answered all our questions. She provided superior customer service and went above and beyond to make sure we got the best price and best fit for our family. I highly recommend her for any furniture needs you may have. Shout out to Austin in finance as well. Thank you again Kelly!
Brett was a really great guy to deal with & would highly recommend dealing with him was a great experience!!!
Clay was so kind in helping us with new furniture. With so may options, he took the time to explain all of our questions or concerns. Would highly recommend Ashley furniture and make sure to ask for Clay
Cathy was very helpful and helped us find what we were looking for.
Joan is delightful! Very attentive to my needs. Give her a raise!!!
Cathy in the Winchester store was very helpful, not pushy, and easy to talk to!
Lori was a great help.
Kelly was a tremendous help today as my family and I picked out new living room furniture in the Winchester store. So very happy with our purchase & our experience!!
Thea is knowledgeable, funny, tall, and wonderful to work with.
Looking for a shelf for my living room. Cathy assisted me to find a shelf I liked. I was unsure if the color would match the existing furniture and she was helpful in finding something close to the color in the store. She was helpful and patient. Ended up buying a nice shelf. She was great!
Terrible experience, I bought two sofas with 3-year protection which of course is extra money, the saleswoman lied to me a lot about the protection because now the charger of one of my sofas is not working and I called many numbers to help me and now they tell me that nothing can be done and I don't understand why if protection has not expired yet, terrible, terrible experience in the end I paid extra money for nothing.
Lori was the best rep I’ve encountered in furniture shopping, from Ashley Furniture or otherwise. She made it an easy and stress-free process.
Very happy with the service we received from Thea! Super helpful and professional.
Joan was amazing! We came in for sofas and came out with a new bed. Best experience yet.
Joan was absolutely amazing she knew what we needed.
Lori was very helpful and worked hard to make sure we got an excellent deal!
Joan did an excellent job at listening to what I was looking for and found me a great recliner that I’m sure we will enjoy for years!
My husband and I came into Ashley Furniture looking for a new mattress and we were pleasantly greeted by Cathy, as we walked through the door. Cathy listened to our needs and provided plenty of time to find the perfect mattress for us. With her expertise, we are confident in our purchase and looking forward to a better night’s rest! Thank you, Cathy!
Had a great experience. Cathy was very patient and very knowledgeable!
Cathy was a tremendous help to my father and I today while we were purchasing a new living suit for him. She was very patient and understanding. Thank you Cathy!
Kelly was super kind and very helpful throughout the buying experience! I will definitely come back to Ashley's Homestore in case I need any more furniture!
Great experience with the lady who had the beautiful 9-11 tattoo. Very knowledgeable and helpful.
Great experience!! Will be back!
Brett was awesome!!! He was very excited to help us with our first time home buying furniture experience!!!!
Amazing experience. She took her time to explain the product. We loved it more after her explanations!
Catherine was very helpful and very friendly!
Great displays, very helpful associates
Clay was great! very helpful.
Catherine was fantastic to work with!
Had a great experience at Ashley store looking for a dining table and bed set. Thea assisted us and made the process both easy and informative. We found pieces in our budget with great protection plans.
Very good salesperson. Clay met all our needs plus
Lori Hampl was wonderful. She was fast and efficient. Very informative and stayed in contact with us to help answer all of our questions in a timely manner. Her customer service was outstanding and she was very personable. We plan on reaching out to Lori again to make our next purchase. Thanks Lori.
We went to Ashley Homestore And had a really great experience. Brett was super attentive and chill, and he was willing to work around our needs to get us exactly what we were looking for. Highly recommend! Brett is the GOAT!!
Our sales associate was extremely helpful, polite, and knowledgeable about the furniture products!
The selection was really nice and Kelly was super helpful
Cathy was great!
Great deals and furniture.
Cathy was the best sales person ever. She listened and found us our complete bedroom furniture. Wonderful person. Thank you for Cathy.!!!!
I worked with Ashley representative "Lori". She helped me find everything that I was looking for! Excellent customer service.
Clay was so patient.
Joan was very helpful thanks
Great customer service thanks Jane
Clay was an exceptional salesman with good effort in finding me what I wanted! Please look for him when you visit the store!
Lori was awesome and very knowledgeable!
Catherine was very helpful.
Lots of good options and quick service with Catherine.
We worked with Clay and it was a wonderful experience from start to finish. He worked with us to ensure we found exactly what we were looking for.
Came here looking for an affordable couch for my smaller apartment. Cathy was amazing and found exactly what we were looking for. She could find out the answer to any questions we had and gave us space to think it over. We made the purchase and are excited for our new furniture!!
Cathy was absolutely amazing! Very attentive to our needs, patient with us trying to make sure the couch would fit through our undersize doorway, and very knowledgeable and accommodating with our questions.
Cathy was wondering, she made sure to check online pricing as well
We came in looking for a couch and Clay handled everything we needed. He was professional and hooked us up with what we needed. Thanks Clay!
Will was very helpful
Came the deliver a bed frame, mattress and sofa. Sofa would not fit up the stairs while in packaging they refused to remove the packaging because they “think” it won’t fit. Zero attempt to find a solution even when I said I wouldn’t complain about any damage from the removed packaging.
We have purchased furniture and mattresses from Ashley Winchester numerous times and have always been happy with the quality of the products and the helpfulness of the staff. Brett and Thea were excellent in helping us get exactly what we needed with 0% financing.
My experience purchasing my furniture was great. Thea answered all of my questions. She was very patient, and she was very informative of all the information that I needed to know.
I went in to purchase a mattress and dining set! Cathy assisted me and was great! Very kind and no pressure!!
As soon as I requested help, Brett was there to assist me. He was knowledgeable and timely in all responses. He was eager to get me the answers and find the items I needed. If you want in and out in a timely manner and someone to find what you need, Brett is your guy!
Clay was very patient and worked for us until we found something we both liked. From the warm greeting to the handshake
Lori was very professional and helpful!!
Lori did a great job of explaining everything. Very pleasant experience.
Catherine is a great service rep, helped us find a great new couch which was exactly what we were looking for. Excellent experience overall
Joan was great
Joan was fantastic. Extremely helpful but not pushy or aggressive. She had great product knowledge and showed me a great selection of recliners.
Amazing service from Joan! Very knowledgeable, no pressure sales person. She helped us pick the furniture we wanted and not what they wanted to sell us. Will definitely be back for all of our furniture needs.
clay The service is very good and very enthusiastic. I recommend this place
Very happy and satisfied with Brett from the Winchester store. He was funny and friendly. Can't wait for my stuff to be delivered.
Joan knew her stuff, she has a lot of product knowledge and great sales demeanor.
Cathy was very helpful while I was picking out a sofa. 😃👍
Clay at the winc va store was Great
Brett was amazing to work with.
Joan
Very informative and helped us get what we needed and not what we didn't need. Thank you again cathy
Cathy was an amazing lady. Helped us with everything we needed.
Catherine was extremely helpful and took her time to help us find the couch we need. She also helped us find a mattress for our next purchase!
Clay was very helpful while we were looking around gave us tons of options for us to choose from.
Brett was fantastic in assisting us with our purchase.
Brett did an AWESOME job and was VERY patient answering all my questions.
Cathy was great! Knowledgeable and quick to get me taken care of due to limited shopping time! Thank you!
Thea was very helpful and kind. Thank you
Cathy was fantastic. Professional and informative. Purchased a shelf unit.
Cathy was very helpful and nice!
Kelley did an amazing job helping us find the right furniture for our home and family.
We got the pleasure of working with Chris here at the Winchester, VA location. First time purchasing directly with Ashley and it was a seamless experience. All of our questions were answered and we had a beautiful selection to choose from. Overall, recommend this location and the staff was very friendly!
Chris is incredible. He created a comfortable shopping environment. Thank you to the Ashley Winchester team.
Joan! What amazing service! Helped us from start to finish. Wouldn’t go to anyone else.
Joan was wonderful! We had such a positive experience shopping with her, she was extremely knowledgeable and helped us pick out the perfect pieces for our home!
Joan was very professional and polite. Glad to work with her. She was very clear on pricing and deals.
Clay was very helpfulI would give him a five-star rating
When the wife and I went in the store Smitty was very helpful and not pushy while we browsed. When we returned to buy, he was not available and we were helped by Cathy who was great as well through the buying process
Kelly was wonderful! Answered our many questions with a smile in an efficient manner.
Brett was very easy to work with. The furniture was in stock and will be delivered in less than a week!!
Was a understanding sales rep. Great communication for our understanding on product we are interested in. Ty Mr. Clay
Mr Clay was awesome. Answered any questions we had and attended to us very quickly!! Thank you Mr.Clay
Brett was the best! We stopped at two other stores. Definitely worth the stop!
Joan was fantastic! She was friendly and so helpful in being able to set us up with the table we wanted despite it not being in the showroom! :) We always enjoy coming to Ashley's for our furniture needs.
I was greeted as soon as I walked in the door. I found the furniture I wanted and Clay was extremely helpful and kind!
Kelly was awesome! Very helpful and friendly. Definitely recommend her and Ashley's
Lori Hampl was awesome! She was extremely helpful and kind.
Thea was super helpful. She had us in and out in no time
We love our new furniture, Catherine was fantastic, great assistance, awesome deals!
Clay was amazing and patient as we browsed the store. Thank you!
Diego was very eager to help. He wasn’t over bearing in his sales techniques. He help us look up different items that wasn’t necessarily on display. You can tell he’s newer but overall he did a pretty good job. Thanks Diego
Chris is amazing! We were undecided on where to buy our new living room furniture and he was the reason we decided to go with Ashley Furniture. He was friendly, very knowledgeable, and helped us feel comfortable with our choices. If you are in the market for new furniture, go to Ashley and ask for Chris.
We had an exceptional experiential Cathy. She answered all the questions we had and the process was easy.
We had a wonderful experience with Cathy. She answered all the questions we had and the experience was exceptional.
Lori was very personable and very helpful from the call to going into the store. She was knowledgeable about the item and did not pressure us into the purchase.
catherine we had a great experience buying at ashly furniture it was a pleasure having you thank you so much
Everyone at the Winchester Store was very friendly and helpful. They were easy to work with, very thoughtful and professional. Thanks you Catherine and Morgan.
Kelly! She helped me finding the right furniture for my new home. I really appreciate all her help. Thanks!
All the staff were very nice, friendly & helpful. Cathy & Morgan answered all of our questions & made us feel comfortable with the furniture decisions we made & the payment plan set up for us.
Changing my rating from five stars to one star. The sale was friendly enough, but the furniture showed up in the box broken. Warehouse refused to refund or even offer store credit. What a disaster.
Had a wonderful experience with Christian t. Very helpful n answered all my questions
Thea was super helpful and patient with us. We were very indecisive but she asked the right questions and gave us the best information to help us better decide. She has very positive and welcoming energy, we definitely will shop here more.
I worked with Kelly at Ashley furniture in Winchester. She was professional, very friendly and answered all my questions!
Thea has been great! Very responsive to texts , even on her day off, and Brett has been super helpful in store. I’ve always been rather intimidated of purchasing from this place (just because of the pricing) but they created a welcoming environment and assistance that made it more than worth it.
Second time coming here. I was looking for a couch. Lori was awesome and patient. Explained everything to is before purchasing. She was able to get the one we wanted. Would definitely recommend.
Lori was very helpful and got my daughter and I set up. I recommend finding her when coming into Ashley's.
Very fast and friendly service. Clay was a great representative and helped walk us through the process with ease.
Joan did an outstanding job in helping us decide which mattress was best for us. She was patient and answered all of our questions.
Lorie was very patient with us and walked us through the whole process . She was very helpful with guiding us to the right bed frame for my husbands disability .
Clay was very patient and professionally treated us very good we are very happy with his customer service
Joan was awesome to work with!
Lori did a great job letting us do our shopping while checking on us periodically to see if we had any questions.
Cathy & Kelly were very helpful with my concerns buying a new bed. I got the beautyrest setup! They were very patient too! Each time I have been here they are all very friendly.🙂
The store promised to deliver my dining table and chairs after 10 days from the purchasing day. I got confirmation many times for the delivery because my family moved to a new city and needed a dining set. However, the invoice received via email showed that my furniture delivery was 4 to 6 weeks after the purchasing day. The problem is that it was a final sale so that I couldn't get a refund or exchange! My family has been eating without a table or chairs even after we bought a whole set!
Kelly was amazing! She is very inviting great personality!
Kelly was fantastic!
Cathy was great as usual. Nice seeing an old friend.
amazing customer service thea thank you 100% coming back
Lori was great,very nice and polite
Kelly was the person we worked with, they have there labor day sales going on
Thea was a tremendous help. I made several visits over a month or so, and she kept in touch and touch base each time I came into the store. Staying in contact and making sure I found exactly what I was looking for and gave me a thorough explanation of everything we were working on.
Kelly helped us.
Joan was fantastic and so helpful!!! We love our new sectional and recliner!!!
Brett is the gentleman who greeted me when I entered the store. He introduced himself gently and let me go as I was browsing. He treated me well and I ended up buying a sofa which was not really planned. I recommend him if you ever go to this store.
Lori was fantastic at her job and she seemed very knowledgeable and professional.
Chris, the manager, was extremely helpful and went above and beyond. He was very personable and answered all our questions. Would highly recommend this store because of him!
Great customer service! Kelly was so helpful and kind.
We were shopping for a buffet/server. We were immediately greeted by Chris when we walked in. He let us look around and checked on us, we ended up going with a display/bookcase! Chris was a pleasure to work with, and we will definitely be back for our future needs!
Awesome customer service Lori! Very patient.
Great job by the team at Ashley’s! Thank you for your help getting us a new Queen bed set for our daughter.
Smitty and Brett handled our transaction perfectly!
Cathy and Chris did an amazing job with customer service. Both were extremely helpful.
Cathy and Chris C. were very helpful in my new sofa purchase. They made the buying process very easy and comfortable.
I can honestly say every time I visit Ashley's, I receive the best service. Clay was a pleasure to work with today (8/8/23). He was very patient with me as I went from sectional set to sectional set. Thanks for your patience and assisting me with my newest addition to my home.
Thea and Jordan are so helpful and knowledgeable. They made our experience very comfortable and we are grateful for their service.
Our salesperson was Thea. She was very nice and helped us find exactly what we needed. I would definitely ask for her again.
Great experience. No pressure sales.
10/10, Jordan was a great help and very informative:)
Lori was WONDERFUL to work with! She’s was super informational without being overbearing. 10/10 recommend working with her when getting your new furniture!
Lori was an absolute blessing to work with! If you go in ask for her! Nothing pushy and super helpful
Clay is an incredible sales person. We came in to browse and told him we weren't able to purchase today. He still spent time with us, to help us find what we liked and put no pressure on us to purchase today. We will be returning to work with him when we are ready to make our purchase. :)
Brett was awesome at getting us the information on the pieces we were looking at and getting us checked out timely.
We had a wonderful experience with Lori
Kelly was a great help throughout our whole process and very friendly. She helped answer any and all our questions
Diego our sales associate was professional and diligent in working, helping and giving us the best deals we appreciate his time.
Cathy was very helpful with helping me find new living room furniture. She has a pleasant personality.
Thea was a great help in purchasing our new furniture!
Came with my parents to buy some furniture with my retire parents and were met with a bright smile and extremely helpful suggestions. Walked out buying exactly what my parents wanted. If you go ask for Lori👌
Joan did a great Job!
Joan was very helpful with the purchase of our dining set at ashley winchester VA :)
Lori was a great help, good selection to make my choice
Joan was a great help, made the progress very smooth
Thea was friendly, helpful and knowledgeable. While she was helpful, she wasn’t pushy at all.
Catherine...very pleasant and helpful...
Kelly, at the Winchester store was so kind, nice and vary friendly. She provides us very good customer service.
Joan was awesome. Worked with getting us a package we liked and within our budget.
(Translated by Google) Clay is a good salesperson, he is a person who wants to help you a lot with your purchases. (Original) Clay es un buen vendedor es una pesona que teata de ayudar mucho en tus compras
Joan was very helpful and knowledgeable on helping us choose the mattress that would work for us. I would gladly refer anyone to her.
Diego was great to work with! Very patient and accommodating.
Joan was great! She spent as much time as I needed to make my decisions, and was very knowledgeable with all of the products.
Clay was a big help and very knowledgeable!
Kelly was fabulous, informative and patient with us.
Thea was amazing and such great help!
Joan was a great help in finding our living room set. Very nice and personable!
When I walked in I already knew what I was looking for from a previous visit. Lori was so good at just going and jumping in with me and getting everything set up for the delivery. Everything was super quick and easy, so thank you Lori!
Diego was a great help. He answered all of our questions and helped us find the perfect bedroom set. Believe it!
Lori was absolutely wonderful to work with
Had a great buying experience with Thea! She was polite and upfront with pricing. 5 out of 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Service at Ashley is the best there could be. The staff is extremely helpful. Thanks to Cathy for helping me make my purchases today!
Was a great experience with, Joan. We were in and out quickly with no hassle.
Joan was wonderful and dealt with all of our questions with ease and grace. Highly Recommend! Made us feel very comfortable and at home.
If you’re getting a mattress ask for Brett! He’s amazing and explained everything you need to know very well! I can’t wait to have my mattress at home.
Cathy was very friendly, efficient and helpful.
Brett is the GOAT. I will be back when it's time for more updating.
Great Service Very pleased with purchase #Clay
Clay was very informative and patient with us changing our minds
Joan was fantastic! Very helpful, great service overall
Joan did an amazing job, and was incredibly helpful for first time home owners, will absolutely be back! :)
Upcharged 200$ paid 100$ for shipping and they would make the furniture they dropped it off and left WITHOUT assembly
Lori helped me pick my new couch for my place. She was very friendly and helpful. Thank you!
Thea was so helpful and friendly! Went in looking for a bed and mattress for my daughter and she listened to what I was looking for and found the perfect bed frame! 10/10 recommend.
Thea and Brett were personable, efficient and honest. We are pleased with the furniture we bought as well as their assistance in getting us the best price possible.
Appreciate all the time, patience and information from Cathy while picking out our new mattress set. Thanks again.
My husband worked with Brett in buying a new bedroom and living room set. He was a pleasure to work with and gave exceptional service!
Joan was Very polite and helpful when choose a sofa for a small space
Catherine was very helpful! Got us in and out super quick!
Lori was very helpful! Great service.
Cathy was very helpful and Knowledgeable on helping me make my Decisions on Purchasing my new bedroom set..
Clay was very helpful and very polite
Joan was very helpful and friendly! Was able to help us get what we wanted!
Very helpful and friendly
Brett was a phenomenal salesperson. He took all of the time necessary to ensure that I was given the best furniture available! I will definitely be back soon to purchase again!
Catherine was very helpful she made our shopping experience very easy.
Thanks to Clay for helping us find an affordable couch!
Clay provided exceptional service and got me in and out of the store with exactly what I needed
A very great experience! I would definitely recommend. Lori was our sales associate
Joan was really helpful great associate.
Lori of the Winchester, VA store provided exceptional service and patience in helping us with selection and purchase of a Dining Set.
Lori was EXTREMELY HELPFUL!!! We needed the furniture delivered quickly, so she helped us find the perfect furniture, checked availability and answered all questions efficiently... we are very pleased with her knowledge, courtesy and service!!!
Lori was absolutely amazing and helpful...I came from out of town for business and she made sure that I got my furniture in a fast manner!!
Thea was awesome and very patient!
Lori helped me order the exact lamps that I needed for my living room she was amazingly helpful.
Clay was extremely helpful and made our experience very easy
Joan, was very nice and help me to find what was just right for me. I would recommend her in her as a excellent sales consultant. Cary Dillon
Great sales and many great pieces to choose from. Jordan was very helpful in helping me buy a couch!
Our sales guy, clay steagall super helpful and patient with us, not pushy at all... the real mvp
Thea was a great help in finding us the perfect new bed to fit our needs. Who knew there was so much that goes in to the perfect nights sleep🤷🏻♀️ obviously not the ones sleeping on the old school floral print spring beauty rest. But not anymore… Thea got us in an Aligh Plush Gel Latex Hybrid that feels like heaven on earth. Thank you for getting these parents of three, the best sleep we could imagine🤗
Clay our salesman was not pushy at all. Listened to our needs and filled them with a beautiful living room combination. This guy is knowledgeable, friendly, professional and great sense of humor. My husband and I will never go anywhere else for furniture but Ashley's because of Clay.
Lori was great in helping me find exactly what I needed!
Great products, and very nice sales people. Would def recommend!
Great experience with Brett
Great Customer service Cathy was great!..
Cathy was very informative and helpful! If I plan on purchasing more furniture in the future I will definitely ask for her. Great customer service!
Great experience. Very helpful and knowledgeable.
Great price. Excellent sales service from Thea. Thanks sooo much!
Lori and Christian were very helpful and willing to give me all information needed to purchase my new vanity!
Smitty at Ashley’s Furniture was so awesome to work with ! Helped us purchase a brand new couch! Thank you Smitty , you made our shopping experience awesome!
Joan was very helpful from the start. As soon as we walked in she greeted us and led us around to the kind of furniture we were looking for. Great help overall.
Joan was very helpful, had a great experience finding new couch, that I'm very comfortable with! Excited about getting my new couch!!
Cathy was very warm and welcoming. She wasn’t pushy at all. I highly recommend her!
Cathy was a great salesperson. Not pushy and very helpful.
Brett was great! Very helpful
I can’t say enough great things about our salesperson Thea!! I took my sister to buy furniture for her new apartment and when we walked in, Thea welcomed us and introduced herself. She then let us look and shop…no hard sale, no pressure…she let us take time and shop. Once we were ready she took care of everything including finding us comfortable seats to wait in. We went back two days later and purchased more. When you go to Ashley look for Thea she is fabulous!!! ❤️
Cathy was awesome, great saleswoman, manager was awesome also
Cathy was wonderful and so helpful would come back if I needed anything else and manager Chris was great!
I would stay away from Ashley furniture store. I bought a table for my dining room back in February and they had to replace the table 3 times and the chairs that were not even assembled correctly. All the chairs have knots in them and are cheap pressed wood, and the chairs are not even finished with vinyl polish. I can’t even believe they let the chairs go out of the warehouse that way. I paid over $200 just to have the assembly done. I have now had a guy from a third-party company that Ashley Store hires and he didn’t even want to deal with it. I have wasted time money, and the tables chairs are not even worth it. TriCounty was here for a second time and walked away doing nothing once again. Maybe one of these days I’ll get my Furniture fixed because I can’t even use it. I’m afraid to sit in the chairs because they might break and fall apart. My advice stay away from Ashley Store.
Clay was very helpful and informative as far as the living furniture we wanted
Clay was very patient and helpful. We were able to find just what we were looking for. Plenty of great options.
Great experience! Brett was super knowledgeable on the products and answered all our questions. He was both professional and personable and made the process a breeze.
Lori was very helpful and professional
We are moving to a new home and had an amazing experience at Ashley today! Joan did a super job helping us to find all we need and get great deals on all items! Best place and highly professional service!
We were welcomed immediately didn't have to look around for someone. Brett took us to exactly what we were looking for in loveseats. We roamed around the store trying out our options. And Brett was helpful with final price and delivery. We would definitely return for our next piece of furniture.
Thea helped us with all of our furniture needs since we are moving into a new house. She answered all of our questions and was a HUGE help!
Thea was a great help and made the process super easy!
Joan was incredibly helpful in our search for our first sectional purchase. We’re confident we found the most perfect set and can’t wait for it to arrive!
Joan was extremely helpful with providing options and her expertise was beyond helpful with making our selections. She made the process quick and painless.
Brett was incredibly helpful and knowledgeable. Highly recommend Ashley and Brett
Best and most informative mattress and pillow shopping experience! Thea was more than helpful and a pleasure to work with..
Joan did an excellent job
Smiddy was amazing, he was patient and attentive as I took forever to decide on a sectional for my new home, great guy!
Smiddy was knowledgeable and attentive to what needs we needed a mattress to meet. He led us through each step of the process and made us feel excited to make the investment. I highly recommend him!
Thea was very knowledgeable and helpful. Highly recommend!
Joan was helpful in showing me what I was looking for. Excellent prices.
great place to buy your furniture, friendly staff, thanks Joan for your help
Joan is an excellent sales rep and very helpful.
Love Ashley Home Store !! Been using them for years. They have always had great service, friendly staff and great funiture that lasts. The service is excellent at the Winchester Va. location. I was pleased with how the sales staff was friendly but not intrusive. The salesman Jordan who first greeted me at the door. Help me with Purchasing my extra firm queen size bed and bedding. He caught the attention of another sales representative Thea and that answered all my questions and wrote up the sales agreement.
Exceptional service by Thea!!!
We bought a dining room table and chairs from Ashley, with the help of Thea. She was wonderful, and we will definitely reach out to her next time we need furniture. She was pleasant, personable, knowledgeable, and patient.
Joan helped us there.she’s she’s so nice.
Joan was very helpful and efficient. She helped me find the best deal on my dream mattress. Very satisfied with the service she provided.
Lori was so welcoming and very quick to help!! She got me out the door with my purchase ordered very fast!!! Very happy with my experience!!!
Joan was such a great! Thank you!!
Joan did a great job!
Joan was great!
Joan was amazing! Wonderful service
Lori was amazing helping us choose an ideal bed frame! definitely would recommend coming here.
Brett was great to work with. Very patient and helpful.
Love the store. Had a lot to choose from.Kat was very efficient , courteous and knowledgeable.
Kat was very helpful. She made the process so easy.
Brett is absolutely awesome! Very social, knowledgeable, and polite!
Lori was very knowledgeable with the questions we asked. Very kind and professional!
Thea was very thorough and knowledgeable. You can tell she enjoyed what she does, and this made our experience much more helpful in finding what we were looking for.
Thea was very kind, courteous, and knowledgeable. Very happy with everything.
Smiddy was outstanding with assistance in getting new furniture
Joan was very personable and helped me get exactly what I was looking for!
I received wonderful customer service from this store. Joan was extremely helpful and knowledgeable, she did a great job finding me exactly what I was looking for.
Lori was very friendly, helpful and knowledgeable. No pressure listened to what we wanted.
I really recommend Ashley furniture JOAN very kind and patient to serve us and help us choose our new living room set 🥰 JOAN
Kat was amazing !! Helped us find everything we needed!!
Thea was very helpful and friendly. Also, very knowledgeable about the inventory. It was a pleasant experience purchasing my new couch and loveseat.
Great store with outstanding employees. Smiddy was exceptionally helpful with our purchase.
From the moment we walked in the door Clay greeted us with a smile and hello! He was amazing through our purchase of our new bedroom set! Customer service top knotch!
Clay was very helpful and awesome to work with. He understood what we wanted and what we were looking for
Cathy was very helpful when helping us find a recliner for our mother. She was very sweet
Lori was wonderful and professional.. she took her time in explaining She is one to ask for when going to Ashley !!’ Totally recommend her
Cathy a great sales person
Smiddy was wonderful and gave us a great deal for everything I highly recommend him
Clay provided an excellent experience. He was very attentive and he was available to find exactly what we needed. Highly recommend. Great customer service.
Joan did a great job helping us pick out just the right mattress(my husband was channeling Goldilocks) as well as helping me find the perfect recliner that fit my needs.
Joan was extremely helpful and knowledgeable in helping us pick just the right mattress and recliner.
Thea is very nice and funny
Tia was very patient and courteous. And we had her going in circles!
Clay was very helpful with helping me to determine what type of chair I'm looking for. He is awesome
Brett is awesome. Will always come back here every time!!
Came in looking for a nightstand I tried to buy on the website but my order was not going through. Brett took his time and help me with the purchase and bought a table set as well. Definitely ask for Brett he’s not pushy and will give you all your options before you make a decision. We’ll be back soon to get more!!!!!
Joan
Laurie was outstanding, very empathetic and understanding. She helped us settle on a couch and was so pleasant and professional.
Thank you Joan for your great customer service!
Joan was so great to work with. She was patient beyond belief. We’ll definitely return when we need end tables!
Cathy was very helpful! We went in looking for a loveseat and she helped us find the exact one and worked with us!
Friendly non-pushy service
Joan was very friendly and helpful. She made several suggestions which helped us pick out our final purchases. I would definitely recommend Ashley’s, and ask for Joan in particular!
Great furniture and deals. Smiddy was very knowledgeable on pricing and the furniture available to suit ones needs He is cost efficient would recommend.
Cathy was a wonderful person to work with! She first asked what we were looking for, explained where we should look and introduced herself. Told us where she would be if we had questions, and let us explore without feeling pressured.
Good places
Cathy was a great help to use
Cathy was awesome and super helpful
Brett was great and answered all of my questions, expedited delivery and provided professional service.
Cathy was very helpful and kind in aiding me in finding the furniture I was looking for. She calculated the prices for me and explained the warranties and such in great details. I would recommend this store as well as Cathy as your sales associate.
Clay was a great guy to work with! He instantly showed us around and provided us with great customer service.
I want to commend the sales consultant that I had. Her name is Joan from the Winchester store. Without her assistance this sale would not have happened. She is a credit to your business!
Joan was very friendly and helpful
Lori was very helpful, friendly, sincere and professional. She assisted us in our search for a good sleeper sofa and a bed frame. Lori showed us all available options, explained their specifics, answered our questions and provided with useful information. It was a pleasurable visit that resulted in a purchase of two furniture items that will be a part of our home hopefully for a very long time. Thank you!
Lori did a fantastic job making sure we were informed during the entire experience. She was extremely knowledgeable about all the beds and bed frames we looked at. The entire process was stress free and smooth.
Joan was a great help picking out a bed for my mom. Thank you!
Furniture so high priced.
What a great experience!!! Thea made our bedroom funture shopping fast and easy! Thank you!!!!
Cathy did an amazing job walking us through the store and working with us on getting our new home furniture!
Joan was awesome and the embodiment of great service. Very patient, knowledgeable and attentive to our needs. I will definitely shop at Ashley again because of her. If 'awesome' were a person, it'll definitely be Joan!!!
Wonderful customer service. Joan Kern was so very helpful, knowledgeable, and professional.
Lori did a excellent job. Her professional demeanor was refreshing. She worked out every detail for me. I will return to Ashley because of her.
The store was fantastic. Very clean, everyone seemed lively and friendly, and the salesfloor was easy to navigate. What really shined in my experience was Joan. She was everything i could ask for out of a salesperson. She answered every question, eased every concern, and made sure i knew what the current promotion was, as well as showing me around the store so i could find what i was looking for. My favorite part was that she knew when to approach, or when to let me look around for a minute, i never felt pressured to make a decision. She always had patience and expertise, which i would have been pretty lost without.
Thea was friendly and very patient with me and my wife as we took a long time to make a decision on what couch we wanted. 5 stars costumer care.
Thea was so amazing! We stopped in on Saturday of Memorial Day weekend and she was so helpful! She was not pushy and followed up with us appropriately throughout the store. She is a certified sleep expert as well, so having her help us with mattresses was a HUGE plus! We couldn't decide that day so she let us sit on it for a few days, again not being pushy at all like some sales people. If you’re headed out to look for any furniture we highly recommend heading to Ashley’s in Winchester and ask for Thea! 👏🏼👏🏼
Jen was great. Helpful and knowledgeable.
Clay was warm and welcoming. He let us browse the store comfortably without too many interjections. When it was time to discuss what we were looking for he listened to our needs and helped us find a chair that suited both of our needs. Great service.
Joan was very helpful with our purchase
Thea was a huge help! Would highly recommend!!!
Lori was very helpful and efficient, told her what I needed and she showed me my options. Very pleasant encounter!
Lori was super patient and helpful while I was looking at furniture. Not pushy at all and had the answers to all my questions.
Clay was great abs very helpful!
clay was great! very helpful.
We worked with Thea and she was great! Very helpful and knowledgeable, she was not pushy and we appreciated that very much!
Clay was very helpful and patient with my wife and I as we tried out many recliners
Thea did an amazing job! 😊
Cathy was very helpful and knowledgeable of the products in the store. We threw a lot of curveballs her way with wants and needs and she kept up with us all the way. Will definitely return when we’re ready to upgrade in the future! Ask for Miss Cathy!
Catherine did a great job She let me know all my options was very nice respectful Very funny I was so happy with her.
Joan was very helpful and knowledgeable
Cathy was GREAT!
Our sales associate,Clay, was wonderful. He worked with us and actually made the process enjoyable and easy.
Bret looks just like the actor Chris Messina and was an absolute champ at helping us buy our new couch! Thanks, boss ◡̈ Your besties, Matt & Shannon!
Cathy was amazing. Very helpful sales person. She got me everything I was looking for. Only place that sells couch with a pullout bed!!!!
Cathy was very helpful and efficient and friendly
Lori was very patient with me going through the process of getting my couch.
The staff is very friendly and helpful. Cathy was our sales representative she helped us find what we were looking for.
The staff is always very helpful and friendly. Cathy was our sales representative, she found what we wanted even though they didn’t have it in the store.
Winchester location. Smiddy was very helpful and professional.
Brett did a great job helping quickly find what we are looking for.
Cathy was very helpful but not intrusive. We purchased a great living room set that was on sale and well within our budget. Cathy helped us with all the paperwork and everything went very smoothly. We will definitely be back and we will ask for Cathy!
Cathy was the best. She gave us Excellent service and was very knowledgeable about the furniture we wanted to buy. We will ask for Cathy again on our next order
Joan answered every question we had and was extremely patient.
Clay was great. Very helpful, found us exactly what we were looking for!
Brett was great
Smiddy was amazing, and was very helpful and patient with my children!
I walked in with less than an hour before closing and was greeted by Brett. He was very professional, had a positive attitude and helped me pick a great bedroom set! The entire process went very smooth and I’m grateful he was able to help in such a short time frame even staying past closing to help me finish everything up! 10/10 recommend!!
Helpful sales person! Cathy
Clay was wonderful!
Smiddy was very nice and helpful!!
Cathy was excellent. She helped my co-worker and I, very friendly and knowledgeable, throughout our entire visit. First time here and I will be back for my personal home. Thank you Cathy!
Lots of deals and Cathy was so very helpful.
Everyone was very friendly. Cathy was very helpful and answered all of my questions as a first time buyer.
Cathy was great! Friendly and quick! Come get you a Purple mattress for a great deal!
Brett was awesome! Helped us out and let us know every detail that sold us our sectional!
Clay had Great patience with us
Joan was very informative on prices and helpful on making our purchase.
Joan did a fantastic job! In and out with no hassles! HAPPY
Joan was great
Thea was wonderful!
Joan was awesome. She did a great job❤️
Joan was very sweet and helpful.
Lori. Very helpful! Worked with us well.
Joan was extremely helpful and knowledgeable!
Great experience with Brett, low key, low pressure.
Very professional. Very helpful. Great experience.
Very helpful and pantience.. always willing to help and please
Lori was a wonderful sales associate, knowledgeable of the merchandise and not at all pushy as many sales personnel are characterized. Walked away with precisely what I needed, and the store was
Kelly was wonderful in helping me select a recliner and table. She was very knowledgeable and professional. Her customer service was great!
Professional and helpful. We enjoyed our shopping experience and found furniture that fit our budget and space. Joan did a really great job helping us.
Clay was very helpful and patient on or first stop on a new furniture journey.
Brett instantly helped us find pieces to furnish our new home. He took us through a variety of styles and found the perfect set. Thank you Brett!
Cathy was very helpful and made the process easy
Had a lovely experience shopping for a new living room set. Joan Kern, our salesperson made the process much easier with her expertise and saved us money which was an awesome plus. I highly Recommend asking for Joan if you stop by the Winchester location.
Went looking for a new living room set from the store in Winchester and found the perfect one. Love the set, and ours salesperson Joan Kern made the process very pleasant and saved me a fair amount money in the process. Recommend asking for Joan if you stop in.
Cathy is a very good sales woman. knowledgeable and received a good discount.
Lori was very helpful and patient in trying to meet our needs
Clay was very helpful and great to work accommodating our needs.
Cathy was my salesperson today. She was so helpful & would highly recommend that you see her if searching for new furniture! Thx Cathy for your help.
Kathy was great helping us she is really nice
Cathy was great! She helped me and my husband pick out our dining table and helped figure out financing! Was super helpful!
Smitty listened to our wants and was very informative and helpful in leading us in the right direction for our new couch!
Cathy was amazing explaining everything.
Brett did a fantastic job opening up a line of credit for me and being patient while I made my decision to redo my dining room. I will definitely be back when it’s time to redo another room in my house!
Great experience! Clay was persistent without being pushy. Go see him!
Joan was very nice, she welcomed us as soon as we walked through the door, gave us plenty of time to look at what we wanted. She then helped us step by step set up a delivery date for our brand new sectional!
Clay was great in helping me pick out and identifying the cost of furniture for financing or paying cash and if the sectionals come in another configuration.
Clay was very helpful and professional helping us pick out our new furniture
Just had a wonderful experience with Clay. He didn't pressure us and kindly answered all our questions. I highly recommend asking for Clay when you visit Ashley's.
Clay was very helpful for my furniture needs. Would not hesitate to use his services again. Thanks much.
Brett at the Winchester VA store was extremely helpful and knowledgeable. We were very satisfied with our shopping and purchasing experience.
Very friendly and helpful staff.
Lori was super helpful and made purchasing my new couches a breeze!
This is our first time in Ashley's in winchester va, we are please with Miss Cathy customer serve, we end up buying 2 sets of sofas .
Cathy was the first person that helped us and we are very glad that she was the one to help us she was very professional and helpful
Brett is awesome! He was super helpful and informative. Will definitely be returning!
I was really happy with my shopping experience, Cathy was absolutely amazing. We entered the store and she introduced herself and allowed us to look around and answered any questions we had. We will be looking for a new dining set and coming back to work with her.
Joan was attentive and helpful.
Clay is a great sales man. Relly knows the product.
Had a great experience at Ashley's due to the excellent sales service by Clay!
Clay is a great salesman and very knowledgeable
Clay is the best! I highly recommend him!
Cathy helped us find the perfect chair.
Cathy at Ashley was very helpful and knowledgeable! We finally decided to upgrade of old furniture and she showed us right to the items we were looking for. Thank you!
Brett was great!! Quick, efficient, and knowledgeable customer service.
Cathy was amazing. She really took her time to walk us through choosing the right mattresses set up for us. She is very knowledgeable and very friendly. The store itself is very well kept and lit. It’s very easy to navigate around and the merchandise is displayed in such a way that it’s very easy to test and examine. This has been one of the best, if not the best furniture shopping experience I have ever had. Again, Cathy is an amazing sales person and I would highly recommend shopping here.
Great experience today, couldn’t ask for better service. Picked out an awesome new couch. Lori was fantastic in helping.
Cathy C was very helpful and explained all different financing. She was very helpful in helping me choose my purchase. She was very nice to work with I enjoyed my experience with my purchase from Ashley
CLAY WAS GREAT, NO PUSHY. AND KINDA CUTE.
Clay is amazing
I had a great experience Thea was amazing and so helpful
Clay I appreciate the assistance shopping for my new furniture!
I was greeted immediately upon entering the store by Joan and was guided directly to what I was looking for, shown different features and selections of reclining sofas. Joan was great and didn’t push any specific product or pressure me into to buying anything.
Joan was really helpful!!
We had an excellent sales men that gave us a warm greeting and did everything we want even without asking.
Great experience. Thank you
Joan was awesome.
Joan Kern did a great job helping us pick out a bed set and handling everything professionally. Highly recommend her as a consultant.
Joan kern did an awesome job. 10/10
Extremely fast and friendly service. Walked in and 20 minutes later had a new bedroom suite. Clay was absolutely fantastic!
Clay was awesome and was very helpful to us!
Lori was very helpful and patient. We did not feel like we were rushed, or "roped" into making decisions. She periodically checked on us see if we had any questions, we feel like we were free to explore the variety, options that the store has to offer. She gave us the right amount of attention, care. Totally thumbs up!
Lori did an excellent job of showing us around the store and helped us find pieces that we fell in love with!
Amazing experience Joan really did a good job taking care of all my needs. Customer service was top notch. If you’re in need of furniture please stop by and see Joan.
Catherine was a great help to us in finding a couch for our basement. Very positive experience
Catharine was a great help in purchasing my furniture, thank you!
We love the furniture. Cathy was awesome. She was really helpful, kind and patient with us.
Wonderful experience with Cathy!! Very helpful and informative!
Worked with Smiddy. He is extremely knowledgeable, professional, and steered me to the best selections and prices. I recommend you ask for him when you visit.
Brett did an excellent job and took care of all my needs
Thanks Joanny. You did a great job.
Was greeted immediately upon entering store by Clay and guided to exactly what I was looking for!
Joan was very helpful with helping me make my decision on my living room set!
Very informative, loved that he didn’t constantly badger me Pleasant experience! Would highly recommend Clay!!
Joan was super knowledgeable, friendly and not pushy. Very easy experience. Big plus too was availability of what I was looking for.
Clay was an amazing help! He showed us several pieces until we made our choice. Extremely helpful!!! Five stars!
Thanks to Clay for making this experience great and much easier. Thanks for being so patient with us. He helped us so that we left with a big smile on our faces. :D
Lori was very helpful when I went to purchase my furniture. I'm glad to have met Lori. l had a wonderful experience. Thank you so much. Lori thanks for being thoughtful with my Mother and Me we enjoyed our experience with you once.
As soon as we walked we were greeted with a friendly face and welcome! Clay was very patient with us and helped us choose the right mattress and furniture. Awesome experience!
Very nice and mindful to what I was looking for appreciate that what I was looking for was not a problem even helped me in choosing which was the best fit ☺️
Thea was excellent! She was super friendly and helpful. We would definitely go back again!
Thea was very knowledgeable of all products and was very helpful in finding them. I usually hate coming into stores like these because I always feel pressured, but best of all she was not pushy at all. She left it all on my terms! Great experience.
Brett was extremely helpful and patient helping us get our daughters bedroom set.
Jessica was a huge help!!!
Clay was our salesperson and did a wonderful job helping us.
Clay provided Great service and professionalism.
Jessica is awesome!
Cathy was very helpful in choosing my new recliner. Explained everything in great detail!
We bought a bunch of furniture over two visits, Bret and Thea were really great and helpful. We came after work and they were super patient and worked with us until after closing! Amy stayed late and helped with the paperwork. We are super excited to receive our furniture sets!
Catherine was great can't wait to get our new bedset
Joan was very helpful with everything.
Very good experience Joan was wonderful.
Joan was so helpful and took great care of us!
Clay was a wonderful sales rep
Thea and Clay was great. I’m really excited to get our new mattress.
Thank you Clay for narrowing down our search and finding us a great wide power recliner! Found us what we wanted rather quickly. We came in for a black one but it was easy to settle for the dark brown.
Clay was very quick and efficient at meeting my girlfriends disabilities and showing us to a wonderful furniture set that suits are living room.
I was undecided when I walked in, but Clay showed me the perfect mattress and I purchased it immediately! He was very knowledgeable and nice to speak to.
Joan helped us find the best furniture for our space and needs!
Joan was a pleasure to deal with. She was very helpful and, knowledgeable. Would definitely recommend to others
We came in to find a new big comfy sectional for our living room and Cathy in the Winchester location was an absolute pleasure to work with! She was attentive and helpful and made our purchase quick and easy!
Brett did a fantastic job helping my girlfriend and I pick out furniture for our new home. He was throrough, helpful and kind. If you’re in the market for new furniture, I highly reccomend working with Brett.
Brett was amazing! He answered all our questions and was very kind and professional.
Our customer service was AMAZING!!! The furniture piece we were able to find was great thanks to our local Ashley store worker Clay!!!
Super helpful and were really helpful in managing the time well since we had 3 kids with us! Really enjoyed our experience.
Joan kern super helpful and knowledgeable
Brett was the best! He is helpful and provides a wealth of knowledge on all merchandise. Great salesman!
Smiddy was super helpful and patient with us as we wandered the stored debating what diningroom table to buy.
Clay Worked with us very well on getting the set we wanted!!
We had a great experience! Cathy helped us and she made sure to provide us with information while still giving us our own space to look! After we finished deciding, she was great about helping us understand what they would cover and all of our financial options. She was relatable and helpful! We highly recommend her!
Cathy was great to deal with. Very helpful.
Clay treated me and my father amazingly! He got us an amazing deal, and I’m very happy he was able to help my dad out ❤️ Thank you
Great experience, thanks Joan!
Ashley has some amazing couches to choose from but Joan helped us choose the best one for our needs! :)
Clay did a great job with details cost etc. I LOVE this piece of furniture. It fits all my medical needs.
Jessica was fantastic with helping me and my wife pick out a couch!
Clay helped us out so much and patient with out toddler 😃
Clay was so incredibly responsive and helpful. We looked at several options and he even took an end table to the front of the store for true light coloring. Amazing service!
Joan rates 5 stars . The finance 3 . Joan was an exceptional person to work with. She’s professional, pleasant and helpful. They offer zero financing. Make sure you ask for the exact amount you want to spend . Otherwise you have to pay the full $249 delivery charge instead of $99 .
Personable, knowledgeable, not pushy at all. Enjoyed working w Clay.
Great service by Joan
Brett did an amazing job!! He was efficient and made things SO easy. My girls were with me and he was very kind and patient. Thank you!!
Clay was very helpful and knowledgeable about the items we were interested in very good and professional salesman!
Jessica was great!
Smitty was amazing! Worked with us on the price and made the whole process fast and simple! Thank you so much!!
Catherine was extremely helpful and made the entire purchase process simple. Everything was delivered the following week, but had pieces missing. No legs or hardware for the headboard of the bed. I then have to order "replacement parts" which the lady on the online chat said they have to order from overseas and I will have to wait over a month to receive. They can't even tell me WHEN they will ship, just a general timeframe of "sometime in early June." Wish I would have purchased elsewhere.
Great customer service, Thea was very nice, helpful, and very knowledgeable!!
Clay was helpful but didn't hover.
Cathy was incredibly helpful, knowledgeable and very accommodating. Made our whole process seamless.
Clay was very attentive and helpful!
Joan
Great experience! Smiddy was attentive and able to help us fine exactly what we are looking for! Shout out Smiddy!
Smiddy was extremely helpful and attentive throughout our couch shopping experience and helped us find the best couch for our house, would highly recommend checking out their deals!
Joan
Smiddy and Brett excellent
Brett was a fantastic salesman! We wanted to get to business, as furniture shopping is not our favorite. He was quick, efficient and fantastic to work with!
Very easy and enjoyable experience! Cathy was an absolute pleasure to work with!
Very polite and helpful
Cathy was very helpful and knowledgeable in helping us pick out a sectional!
Lori and Thea were the best! They helped us find the perfect living room set and dining room table. Even though we made several trips back and forth to find the right fit, they both were super patient and helpful to help us. Definitely recommend coming in and seeing them to assist you all for your next furniture purchase. Thank You Lori and Thea!!
My experience with Joan Kern was kind and respectful made it easy and simple for me I would rate her a10 and she is a great salesperson and very helpful. Also has a great personality and she always there to help me. I would recommend anyone to go there for help.
Hello, Today I walked into the store and Joan, one of the associates really helped me a lot and was so knowledgeable on what would look good in a house. Ended up buying furniture because of him. She helped me get the best discount possible.
Very expensive!!
Joan was my sales lady and I ŵould recommend her and I be back for more
Clay was outstanding, he was very helpful and patient as we shopped for furniture for our new home. Great prices and selection as well
Changing my review to 1 star. Our loveseat arrived damaged. The delivery men took it back with them and said we'd receive a call about getting another one delivered. No call received. When we called Ashley, we just got passed around, spoken to rudely and hung up on. We still don't have an answer on when we will receive our loveseat.
Thank you Lori for hooking us with our new living room set. I love it and you made the process so easy!
Go see Smiddy
Catherine was amazing- so helpful and took us through the entire process of buying our sectional with such grace and professionalism. Would definitely recommend coming to this accommodating furniture store and ask for Catherine!
Thanks Brett!
Had a great experience buying a new couch! Thank you so much Cathy with a C😊
Cathy with a C is amazing 👏
Cathy was great, purchase and planning was nice and easy.
Easy to find what I was looking for. The staff was very friendly and helpful. Cathy went out of her way to make the purchasing process was
I recently visited Ashley HomeStore in Winchester, Virginia, to purchase a new mattress and was absolutely delighted with the exceptional service provided by Joan Kern. From the moment I walked in, her warm and friendly demeanor made me feel welcome, and her expertise in guiding me through the vast selection of mattresses ensured I found the perfect one to suit my needs. Joan's dedication to customer satisfaction was evident in her keen understanding of my requirements and her ability to secure an incredible deal on my new mattress. This level of service truly exceeded my expectations, leaving me confident in my purchase and extremely satisfied with my shopping experience. I highly recommend visiting Ashley HomeStore in Winchester and asking for Joan Kern for a phenomenal furniture shopping experience. Her commitment to delivering unparalleled service, combined with her expertise and amazing deals, makes her deserving of a five-star rating.
Great experience! Jessica was knowledgeable about the different mattresses and was able to suggest a good product based on my needs. Looking forward to delivery and enjoying my new mattress set!
Good store. Plenty of variety and JOAN KERN is an exceptionally helpful and understanding sales person. Overall a great experience visiting the store and dealing with Joan.
Great selection of sofas and sectionals! I found just what I needed. Lori was very knowledgeable and helpful with my purchase.
Clay was so much help when my wife and I went into the store. He was so polite and helped us with every piece of furniture we wanted to look at. I will go back to the store and ask for clay everytime.
K lay was our salesperson and was very knowledgeable and helpful
Joan is very knowledgeable and took her time with me!
Joan is very friendly and knowledgeable! She was a great help when guiding us to the right couch! We found a very comfortable and supportive piece for our living room! I will definitely return for business in the future!
I had an enjoyable buying experience.
Joan was extremely helpful when purchasing my new living room set. She was friendly and knowledgeable when showing different options and payment plans. She made the buying process so easy. Thank you Joan!
Clay, was very patient, professional and knowledgeable on all the recliners. Purchased two recliners
Thanks to Joan for guiding us to furniture that is a perfect match for our small room space and needs! She is great!
Great people to work with! High five Brett
Will was awesome and got us what we needed!
We needed a 6 seat dining table set and Will from Winchester Ashley furniture store helped us with what we needed. Awesome experience! Thanks Will!
Amazing experience shopping at today. Will was friendly and helpful with an accommodating sales approach. Not pushy or rushed. Thanks Will for a superb living room set and pleasant experience.
Excellent service by Will. Greeted us at the door, very professional, accommodating, and listened to our needs. Very happily and quickly found the perfect living room set. Will was invaluable.
Quick and easy living room furniture purchase with assistance from Smiddy!
We bought a adjustable bed and it didn't work after delivery guys left and I can't get nowhere with them on the phone will be going to store. Got the feeling they care about sale but not customer satisfaction afterwards
I would like to thank Thea and Jessica for their awesome assistance. Thank you
Thea and Jessica were amazing!
Went to Ashley’s, fell in love with a couch and Laurie was super helpful!
Joan greeted us when we entered the store and helped us find bedside tables that were a similar color to a bedframe we purchased here a year ago. We were able to find something that we liked and she checked to make sure we were able to get two in that style. Overall a very pleasant experience minus the music in the store.
Cathy helped us find the perfect bed frame and couch. The Ashley furniture has a good selection and relaxes atmosphere. I would recommend checking them out.
Friendly and helpful. Thank you Cathy for your help and experience advice.
Joan K is amazing, she make sure you are satisfied with your purchase. Easy and smooth process!
Joan K is very good at what she does. Very helpful on getting you the right price and working on Getting the best rates.
Kelly was attentive, knowledgeable, pleasant and professional. She was very helpful and she found what we were looking for. A smooth and fast transaction. Kelly is truly a five ⭐⭐⭐⭐⭐ Customer Sales Representative.
I was seeking a specific item. Salesman recognized I was not looking to browse and took me straightaway to my item. While I did not make a purchase it was a good experience.
Lori has been great. Very helpful. Spent a lot of time with me.
Overall good experience, but I really dislike being followed around by sales staff.
Joan was very helpful & upfront in explaining the differences in the furniture qualities as I was concerned about some reviews I had seen on several beds I was looking at online: I’m glad I went in the store to see for myself. She pointed me in the right direction and I ended up with a solid bed that was on sale with delivery in 3 days. Go see Joan Kern!
Lori was great! She carried a chair across the store for me so I could match it to a couch I was looking at! Great customer service!
What a wonderful experience meeting our needs. Will helped us find exactly what we needed and we were amazed that the price was 25 percent less than the price at a competitive store. We will be back for more!
Joan Kern is an awesome employee in the Winchester VA store. She has gone above and beyond to make us happy with our purchase!! She is definitely a KEEPER!! Susan and Jeff Headley.
Joan Kern made our buying experience very enjoyable. So helpful, knowledgeable and efficient!
Joan is nice sales help us to get what we need
Great service from Clay.
Joan was so helpful with lots of information and different models of mattresses for me to try…I’m confident with my choice. Thank you, Joan!
Will is amazing. Very helpful and professional and knowledgeable enough to recommend the perfect chair for our needs. Also wasn't pushy! <3
Could not have been a more pleasurable experience. Our sales lady Cathy was on point and made sure to do the most she could possibly do for us. Definitely went above and beyond for us! For sure will be coming back in the future and asking for Cathy!
Thea and Brett were very helpful. Very easy process. Can't wait to get the furniture.
Cathy was very knowledgeable and pleasant to work! She made the selection process very easy.
My aunt and I came to Ashley to buy a mattress and adjustable platform for her. She tried a few mattresses before deciding on a Tempurpedic mattress. Our salesman Clay was super helpful and he took very good care of us. She ended up buying the mattress and platform and she received free delivery. We had an excellent experience at Ashley!
Jessica was great to work with! She was patient as we were making decisions, but always close if we needed help or had questions.
Awesome experience at Ashley Furniture with Jessica!
We recently went to Ashley looking for living room furniture. We were welcomed by clay and he was amazing to work with. We had an hour to choose something before they closed and he didn’t make us feel rushed. He moved pieces of furniture together to see if I liked how it looked how it looked with the sectional. We highly recommend him if you’re in the market for purchasing or browsing the floor to see what they have!
Will and Lori were awesome!! Their help was above and beyond.
Will and Lori were amazing to work with!
We worked with Joan, great customer service skills, very knowledgeable and helpful! A lot of variety in the store!
Joan was great! Highly recommend working with her!
Jessica is awesome!! We just purchased 2 bedroom suites and a mattress. She was very patient and informative. Thank you for a great experience
Lori was awesome helping us pick out the perfect mattress and getting us through the process of getting a brand new bedroom set. She took the extra time to have us sit on each mattress to find the perfect fit and I have never had that before so it was greatly appreciated :)
Lori was a great help! She hooked us up with a snazzy new bedroom set and was very professional and helpful.
Smiddy was great at guiding us in everything that we needed from the living room furniture, to the bed frame, bed, and so forth!
Jessica was great, very friendly, knowledgeable and patient. Plus she put up with me. So go to Ashley Furniture and ask for Jessica
Catherine did a wonderful job listening to us and then showing us the options available. We are so happy with the service we received.
Joan was very helpful & knowledgeable on the products! Took time to explain and or show different options, didn’t rush through a sale! Super friendly!
Joan was very helpful on all products she showed us
Bryan gave us time to shop around and helped when we had any questions. He was never pushy to where it made me not want to shop there. Overall, my experience was great and I found just what we were looking for
Very nice
Had a great experience with Brett as our associate! He made our visit quick and easy and we got what we wanted! Thanks for the help!
Cathy was great and very attentive! Great coustmer service!
Thea was great! Thanks for the new couch!
Joan Kern, very polite and friendly. Great salesman ship
Good job
We loved shopping with Lori!
Lori is awesome! Great service. We enjoyed working with her.
We were greeted at the door by Joan and were immediately taken care of. My husband is handicapped and Joan went and got him a wheelchair. She is a very thoughtful and kind person. We were in search of a new mattress and Joan showed us several to choose from. She took her time with us and answered every question and concern we had. We purchased our mattress with the confidence we had made the perfect choice. Joan will be my go to salesperson at Ashley Furniture forever, Joan--thank you for being such a quality person--so thoughtful and caring.
Bryan was great. Quick process and very helpful.
Cathy was very helpful in our process of picking out a new mattress and bed frame! Would definitely recommend visiting this Ashley Furniture and asking for Cathy
Clay was very helpful and directed me to the recliner I really needed for my husband. I am also so glad Ashley delivers and sets it up.
Joan Kern is Great salesperson very knowledgeable on all products
Joan Kern is always really nice and personable. She sold us our couch and was equally as awesome!
Joan Kern She is so nice, good attention
Jessica was absolutely amazing to work with! She was extremely patient with us and knew the inventory she was working with. We will always come back and with with her in the future!
BRETT is a very nice person and he helped us a lot.
Had a wonderful visit with Joan.. when you stop in the store ask for her.
Clay was patient with us. We bought a sofa, two chairs, a rug. He also suggested a battery for the power recliner when we told him we would have to use an extension cord to plug it in. Overall a positive experience and we would come back.
Great easy process!
Smiddy was great
Joan was amazing and patient with us. Helped us select a new bedroom set and new man cave furniture as well.
Cathy was very helpful and answered all of questions.
Cathy was very attentive and helped us find the perfect recliner for Mom.
Joan was absolutely amazing! In and out super quick, and it was painless!
This was a great experience. Brett did an amazing job helping us find everything we need and more!
Smiddy was very nice and helpful!
I highly recommend not using this company. We purchased $7,000 worth of furniture from Ashley Home and the dining room set ended up being unacceptable for multiple reasons. Their customer service is terrible and we had to continuously follow-up to receive any type of communication. They proved to be unwilling to work with us, provide any responses, and were incredibly dismissive as we attempted to find a solution to the issue. They basically told us we had no options, they wouldn't be helping us, and they didn't care if we were customers in the future, even though our communication was polite, respectful and focused on resolving the issue. The furniture wasn't of high quality and they will refuse to help you if you do purchase an item that doesn't work out. Additionally, the only offer they provided was to send a technician out six weeks later. Completely unacceptable. Do yourself a favor and avoid this company.
Joan was great showing us our new furniture.
Joan was great
Thea was awesome in walking us through the process of finding and purchasing our new couch. Would definitely recommend coming here to Ashley and checking out their great furniture
Will is AWESOME! Extremely helpful and very knowledgeable by answering all our questions about the sectional couch we are purchasing. Thank you Will!
Went to Ashley’s in Winchester VA . Had a great experience. Lori was amazing and so much help
Clay was very helpful and did all he could to help us get what we wanted!
Joan was very easy to work with! Made the whole process simple and quick.
Clay was great.
Cathy at the Winchester, VA location was very helpful with making our furniture purchase.
Brett
Amazing service! Joan helped us so much in deciding what to get
We love this place
Thea was awesome and really easy to talk to. She took time to show us options and what was going to work best for us.
We had a great experience buying our first couch! Smiddy was very helpful during the entire experience!
Joan Kern was amazing! She helped us find a living room set that was in a different Ashley store 3 hrs away. She was patient and helped us complete the process.
Joan was great to work with!! Very knowledgeable!
Clay was awesome at guiding my husband & I through the store and assisting us with any questions. Very knowledgeable!!
Cathy was amazing help and very knowledgeable about the items. We appreciate your help with our purchase.
Cathy did an amazing job helping us find our furniture for our new home!!
Jessica was amazing and super nice and will definitely come back she was a very big help picking out my furniture 10/10 experience. definitely recommend her for help.
Jessica helped us in every aspect of finding the perfect furniture and decor for our new house, 10/10 would recommend #jessicaisoursavior🙏
Smiddy was very helpful. They didn't have the couch in the store I was looking for, but he was able to find us something even better! Price matched and delivery in a week! Very smooth and easy process!
Joan Kern was a blessing!! We were out of out of state shoppers at the Winchester Va store and Joan went above and beyond to make sure we were accommodated even after a small mishap out of everyone’s control. She is knowledgeable, efficient, and extremely personable!! She has been so helpful in our whole moving process ! Thank you so much Joan! We greatly appreciate your superb customer service!
We went to Ashley’s to purchase a recliner to help me after I have an upcoming major back surgery. Thea was very knowledgeable, kind, and professional. She led us directly to the recliners within our budget and did not try to “hard sell” a more expensive model. The whole process was quick which I greatly appreciated as I am in a lot of pain. The next time we need furniture, Ashley’s will be the store for us! Thank you Thea.
We had a very pleasant experience at the Winchester, VA location with the help of Joan. She was very helpful in directing us to a few pieces we were looking for and assisting us in choosing and ordering.
Visited The Winchester store and was welcome by Joan Kern. Joan helped me find the perfect recliner the "Composer". Thank you Joan for your help.
Clay greeted us when we came in. He was very helpful in showing and telling us about what we were looking for. He was not pushy and was great to deal with. Will definitely recommend. It is worth the delivery fee and service is great. THANK YOU CLAY!
Brett and Preston were super helpful and listened to everything we requested and wanted from a new couch and helped us find the right one for us.
Will was amazing in helping me pick out my new recliner. 1000% would recommend!!
Will did a great job! 100% recommend! I love my new couch!!
Will Carter helped me and my wife find the perfect mattress. He was very helpful and professional.
Will Carter did a fantastic job! I would highly recommend.
Brett was excellent
Thea was very helpful and informative during my purchase! It was greatly appreciated!
Very good service
Preston was great!
Brett! Made the process so easy!!
Brett!! Amazing sales professional!!
Smiddy was very professional and nice while giving us space to decide on what we wanted to purchase. Also gave us options on payments.
Brett
Joan is wonderful! Helped me pick out the bed I needed. Thank you!
Came in looking for a new living room set and we were greeted with a smile by Smiddy he was very polite and helpful and helped us along the way while we walked through the store with our 2 toddlers. Definitely would refer a friend here!
Lori was such a big help in picking out a sofa today! Sheeven helped us stay way under our budget. I highly recommend seeing Lori at Ashley for any furniture needs!!
Clay was very helpful and attentive to what we were looking for also made great suggestions and helped us get into a great purchase, thank you Clay!
Will did a fantastic job and was very helpful.
Awesome service! Thank you Clay for your help!
Lori helped us and was wonderful! She spent a lot of time with us and showed us everything we needed to see to help us decide and was very patient throughout. She was very pleasant and made it very easy and enjoyable to find what we were looking for.
Brett was very helpful.! He assisted us with finding our living room furniture and we couldn’t have asked for a better salesman. Definitely recommend.!!!
Lori did a great job
Smiddy was very helpful. Great service .
Jessica was super helpful! Didn’t pressure me and explained every option that would fit with what I had imagined! I’m so glad I got helped by Jessica today!
Joan took her time to help us pick out what exactly we wanted. Great experience shopping at Ashley.
Joan was extremely helpful, and she very patient with all the questions we had.
Walked into Ashley furniture to quickly look at sectionals. Sofas and loveseats. Will greeted us and immediately started showing us what we were looking for and within the price range we were willing to spend. He was friendly, efficient and knowledgeable. (& not pushy) Walked out shortly after with our new sofa and loveseat on order! Great experience!
Joan Kern did a great job, very helpful.
Joan was so helpful! Prices are reasonable and everyone was polite and helpful.
I had a great experience with THEA she was very professional and curious
Jessica was amazing!
Jessica was a great help!
Jessica was great!
Cathy offered Fantastic customer service!
Bryan did a great job helping my little girl with picking out her new bedroom set. Thanks Bryan
Sniffy was great to work with. Didn’t pressure us, and very helpful in directing us to different options when choosing our couch. Glad to have had the opportunity to work with him.
Joan was very informative and attentive, fantastic job. Very kind .
Thea was wonderful and very helpful
Brett and Preston Did a wonderful job today
Brett was very helpful and courteous. He helped us pick out the perfect sleeper and was speedy, answered all our questions and was able to cut a good deal. Thank you Ashley Home Store!
Very pleasant experience! Smiddy was very helpful in helping me make decisions! Thank you! Hopefully the delivery will be as easy as the purchase.
Came in tonight looking for a new bedroom set. Jessica greeted us at the door and made us feel so welcomed! With her help we found the perfect bedroom and could not be happier! Thank you Jessica!
Joan was very professional & helpful with my purchase, I am very pleased!!
Lori did a great job! She listened to what we were looking for and led us straight to it and that is what we are purchasing.
Clay has wonderful customer service skills he is personable, knowledgeable,and we enjoyed working with him we bought all 3 pcs. and also the furniture protection plan he is an asset to your store. I will come here for all my furniture needs.
It was a fine enough experience, but considering I have a sales rep hovering over me (he literally pushed the five stars when I showed him I was, indeed, leaving a review), that knocks it down to 2. He didn't just ask for a review and go to process paperwork, he hovered while we were writing it out and asked multiple times if we were sure we left a review. If there was any other place close by that sells furniture, we would've gone there. Worth the travel to go elsewhere.
Joan kern was Amazing and nice person she was so kind ❤️
Brett was very helpful and we were able to make a quick decision on a new sectional!
Joan was very professional with us
Joan Karin She took great care of me and I felt comfortable. Thanks Joan
We were treated great and found exactly what we wanted ....thanks to Bryan!!!
Great experience with Lori at the Winchester store!
Joan was so helpful and knowledgeable! Made everything simple and easy!
Thanks for being so helpful, without being “TOO” helpful Brett! ☺️
Had a great experience at Ashley Furniture! Smiddy helped us and we couldn’t be more pleased! Thank you for everything!! Definitely recommend.
Will was extremely helpful with my purchase today. I highly recommend him as a salesman & would seek his assistance on any future purchase.
Will was very helpful and showed us many options in beds.
Bryan was excellent at helping and walking us through buying our sectional couch. Very welcoming and respectful. Clean store too.
We had a great experience with Thea in the Winchester store. She was informative at the right times and gave my wife and I time to think things over. The buying experience was great all around and we felt comfortable throughout the process. We have a little waiting period to get our furniture, which is no big deal, and we can highly recommend Ashley/Thea at this stage in the experience.
Jessica was a great sales person and really knew the product. Thanks!
Cathy is personable, patient and answered all my questions. She is amazing!
Awesome experience with Cathy!
We went in looking for a new couch and were not disappointed with options. Lori greated us when we walked in, was knowledgeable about the product whenever we had a question, and was not pushy. She let us browse around and checked in often to make sure we didn't have any questions. Lori made the financing and payment easy and painless. Will definitely go back to Lori.
Brain was very helpfully friendly and provided good service.
Clay was very attentive! Thank you for a good experience!
Clay was great! Helped us find the perfect new sofa for our living room. Super friendly and helpful.
Smiddy was absolutely phenomenal. His patience and candid attitude really enhanced our experience. Him and Christian were able to answer our many question so that we felt comfortable with our purchase. We came to find a new sofa and ended up leaving with more because he helped us find the best deal available.
Smiddy was able to answer all our questions and was just fantastic!
joan was absolutely amazing
Cathy was absolutely amazing! She helped us find the best sofa for a great price!
Cathy with a C was great and worked with us on making sure we got a deal!
Lori is an amazing worker, she spoke to us kindly and attended us very well :)
Thea was wonderful! Eased our mind regarding every aspect of the process and helped us find the perfect piece for our place.
Thea did a great job finding us a piece we love.
Nice furniture selection etc. the seller, Joan is an excellent lady. Highly recommend her! She’s very helpful!
Joan was awesome!! Very happy with her attention to details and information on products and options.
Clay was excellent and his knowledge was incredible! Great experience.
Experience was great and Associate ET was really helpful.
Clay was very helpful at helping us find a new living room set. He was very professional.
Brett was very knowledgeable and patient with us! A1 salesman! Thanks Brett!
Jessica was great and helped us find exactly what we were looking for!
Thank you Cathy for helping us to fine a bedroom set.. 😊
Jessica was very helpful and informative. We would buy from her again.
I had a great experience! Destinee was very helpful and accommodating. She made sure I had all the information I needed while making my purchase.
Such an easy experience! Lori Hampl was great help with her kind, knowledgeable and professional attitude. The price was too good to be true, it was easy to say yes!!!
Was very friendly and helpful would highly recommend Joan and Thea got exactly what we was looking for
Joan was super helpful and friendly. Come on over to Ashley's and give her a holla.
Joan kern was very helpful in helping me put together my living room setup
Joan was amazing. She was fast, thorough and was not pushy. She checked to make sure online didn’t have better prices and had me out in no time. I highly recommend working with her.
Lori was awesome!!! Great service!!!
The sales man was great! Answered all my questions and very knowledgeable. Thanks 🙏 in thank you vlay
Mr. Clay was a very good Salesman and this was our first time coming in and he was AWESOME!! He was very knowledgeable and he told us a lot of what we asked for and he showed us furniture that we were potentially thinking about.
Stopped by to look for new living room furniture because our sectional broke. Clay was super helpful in looking up our last purchase and warranty info and walked us through the process of submitting a claim.
Clay did a great job of answering questions and helping us find our warranty. He was a tremendous help!
Joan was very helpful in making a purchase and helped explain everything.
Clay was super helpful and friendly!
Will. What a guy
Will was helpful. Thank you for helping us get our dream couch.
Joan Kern was our sales representative and she was determined to find us a loveseat recliner at a good price! We appreciate her work and we are sure we will enjoy our furniture!
Joan kern was great to deal with and made our experience just as great
Went in looking for a recliner ended up leaving with a dining room set, Will was very helpful in helping me find what I was looking for. He was very professional and helpful
Brett was an amazing help. Made our shopping so easy and pleasant.
Will
Joan was a great saleswoman. She was as well informed, pleasant, and helpful.
Joan was awesome showing us all the options for recliners that I being tall would be comfortable in. Would definitely recommend Joan to anyone looking for new furniture.
Joan was well informed and showed exactly what we wanted
I had a great experience from the moment I walked in. I was greeted by Destinee and she helped me through the whole process from beginning to end. I ended up with a great deal on a coffee table. The whole process was quick and painless and I can't say enough about the customer service. I would strongly recommend this place to anyone. They have everything you could ask for. 10 out of 10!
Bryan was amazing. Very helpful and quick!
Bret is the best!!
Great experience today. Cathy was a pleasure to work with. She gave us space to look around yet answered my many questions right away. Would definitely come back and ask for Cathy!
Cathy was truly a help. She was very polite and professional. My wife and I left happy
Thea was very kind and helpful and was familiar with the furniture. Finished the transaction in less than 20 minutes.
I had the pleasure of working with Mr. Smiddy while purchasing a new living room set. He was extremely knowledgeable, professional, and very personable. I would highly recommend my friends and family work with Mr. Smiddy.
Catherine was amazing. So helpful and quickly found what we were looking for.
Smiddy helped us pick out our new living room furniture along with a living room set for our basement. Very helpful.
Destinee was very helpful and patient.
Clay was an exceptional sales man, he answered every question and wasn’t pushy! I recommend using Ashley and asking for Clay.
Excellent service from Will
Jessica was our sales associate she was great she walked around to pretty much every piece of furniture we were interested in. She was very knowledgeable and had answers to all of our questions. The only downside was having to pay for delivery and they don't remove the old furniture.
Great customer service
Joan was very helpful today while we shopped for dining room tables.
Joan was a lot of help in getting us a new table set.
Clay greeted me when I came in the store and offer me the 0% finance option I was just going to buy the bed but he convince of buying the matress set too ....i will come back again
Will never purchase again. NO REFUNDS - BUYERS BEWARE!!! Should have never bought our large sectional from here. Furniture delivered, didn't have time to do anything but a visual inspection. They assured me it was fine and that I had 72 hours to respond if there was any damage. Found a snag and some nails popping out of the furniture within the 72 hour timeframe. Filed the complaint. It's been over 2 months and I just had a technician no show for an appointment. I've kindly asked for a refund (after having jumped through several hoops, including a video of the furniture squeaking and a possibly 'broken frame') and they told me they do NOT do refunds. No matter what- that the only time a refund could have been possible was during delivery. So even though the damage was there during delivery and I responded appropriately in the 72 hours, there is no refund I'm being told. The best they can do is send a tech out to reupholster and possibly fix the broken frame. My husband and I are VERY FRUSTRATED. What a waste of our time and money. We are still trying to reach a resolution!
Bret was super helpful and quick! Great experience!
Will was very helpful. We had a great shopping experience at your store.
Will is a great salesman, very helpful and personable. We would recommend Will and Ashley’s to our friends
Clay was a big help in our search for family room furniture. He was informative without the high pressure that one often experiences for this type purchase. Very knowledgeable about the their options, differences, and benefits. He took the time we needed on a busy Saturday.
Brett did a great job assisting with our needs. Thank you!
Great experience today with Cathy! Very happy with our beautiful kitchen table we got
Jessica was great
We were serviced by Cathy here in Winchester. She was very helpful and led us to our loveseat. Definitely recommend her and this place to others.
Cathy was very nice and not pushy. She was help full and helped me and my husband find the recliners that we want.
Brett helped us find exactly what we wanted, answered every question and explained everything.
Second time shopping at the winchester VA location. Second time walking out with a great deal. Smiddy was a great help.
Clay was super nice and helpful.
My husband and I came in looking for a new sofa and loveseat, and Lori was able to assist us with not only these items, but also end tables and a coffee table as well. Lori was very knowledgeable, but also gave us the space to browse freely without any pressure. We were very satisfied with our purchase, and would highly recommend Lori!
Taken care of by Smiddy, he’s really chingon, aka really cool and friendly. Explains everything so well to you when you have a question and is always there when you need to ask a question. Go to him if you ever shop here!!!
Clay was amazing! He was knowledgeable and took us right to the items we were looking for!!
Great experience.
Clay was very helpful!
Cathy was such a great help to my wife and included me throughout are searching for table/server.
Smiddy and Cathy were awesome very knowledgeable and answered all my questions
I liked Cathy very much. She greeted us immediately upon arrival in store. She was very helpful in getting the information that we needed and was super friendly. I would recommend her anytime.
Cathy was outstanding took very good care of me
Lori was amazing! She was very knowledgeable, personable and patient. Best sales experience I've had by far. What an asset to the team here! The couch she recommended was the winner. Thank you so much!!
Jessica helped us find our living room set and she was fantastic. She gave us all the information that we needed to make our purchase. The whole process was painless and easy!
Jessica was great! Helped us get the sofa we wanted for WAY cheaper than what another store offered us. She was knowledgeable, kind, and quick. Our credit application was super simple and 12 months with no interest! Couldn’t ask for an easier experience. 😊
Joan was very helpful and helped us consider different configurations of sectionals to get us exactly what would fit in our home
Easy process and good sales.
Mr. Brett was our salesman today. Our entry into the store he introduced himself and was very polite. He answered all of our questions and we brought a nice sectional sofa the same day. He is an amazing salesman. Thank-you Brett!
The salesperson Smiddy was very courteous and helpful.
Will was very helpful and pleasant
Joan was very welcoming and assisted in a quick close. She was very knowledgeable and answered all of our questions completely.
Brett was amazing. He helped us with our new mattress purchase. Very knowledgeable and understanding of or needs. Thank you.
Jessica was excellent and knowledgeable, she helped us find what we needed for our guest bedroom and our daughter's bedroom. The mattresses at this store are pricey, mostly because they are a premium brand.
I had a great experience at this furniture store today. Joan Kern was the consultant who worked with me, and she was knowledgeable, helpful, kind, and very patient with how indecisive I was. She made me feel like I was talking to a good friend, and that she genuinely cared about meeting my needs and helping me make the best purchasing decision for myself. I highly recommend her as a consultant, and this store!
Excellent help. Will was very helpful, not a "pushy" salesman. Informative and friendly.
Jessica was helpful without being pushy. She answered our questions and provided an overall positive experience. We look forward to receiving our new furniture new week and appreciate Jessica's assistance.
<3 didn't feel pressured during purchase. Came in for a chair, left with a new bed. Joan was amazing!
Joan was great. Very helpful and courteous.
Lori was extremely helpful and answered all of our questions. She let us wander around but checked in occasionally to make sure we were fine. She was not pushy and we had an overall great experience. Can't wait to sleep on my new bed.
Cathy helped my wife and I pick out a new couch and accent chair for our living room. Great service and no pressure sales experience! Dropped to 4 stars because of the salesperson not matching online pricing without us doing our own research afterwards.
Cathy was very friendly and extremely helpful in purchasing my couch!
Cathy was very friendly and helpful in the couch buying process!
Cathy was very helpful!
Joan Kearn is super helpful and friendly!
My wife and I have had the best experience I believe that we have ever had with this sort environment with Destinee 100%
Jessica was very helpful and took care of everything we needed!
Clay was very helpful!!! We purchase all our furniture at Ashley. Haven’t been disappointed at all!
Thank you Catherine for helping us find the perfect couch. You worked with all my demands and were able to help me find what worked
Had a great experience with Katherine K she was very helpful. Would highly recommend her.
Cathy was great worked with her plenty of time would definitely recommend her for your mattress fitting will be back
Fantastic selection and great customer service from Will. Found our local furniture store!
Joan was great!!
Joan was great, very helpful and patient!
This place is amazing! As is Lori-- who sold me on tempurpedic mattress! Thanks so much Lori! See you VERY soon!
Clay was awesome!
Destinee and Thea provided excellent service.
Destinee and Thea were amazing and were extremely helpful! Would extremely recommend going to Ashley to get furniture!!
Jessica was happy to help us with our purchase
Joan
Smiddy was very helpful in the process of getting a new bed and mattress. He was able to give me good options and I was happy with what I ended up getting.
Joan Kern was a awesome associate to work with!!!
Will has been very patient, friendly and helpful for my my husband and I. Very proactive, he made it easy to look around.
Will was great
The gentleman was very patient with us anl knowledgeable
Thea was fabulous! She showed me all different styles and was so accommodating and friendly! I left after buying a new couch and mattress!
Amazing customer service and helpful with any questions I had today. Go see Jessica she’s the best!!
I had a great experience. Kathy was fantastic! She made the process smooth and easy. She was also very informative. I highly recommend Kathy and the Winchester location.
Brett was very helpful. Very knowledgeable about all products. Would definitely recommend him.
Ashley Furniture never disappoints! They sell great quality furniture, with excellent customer service! Sales rep Will helped my wife and I find the perfect new sectional and ottoman for our house! Will was not the typical sales rep that is constantly following you around like a bug. He kindly kept his space and would every so often ask if we needed any help, or guide us in the right direction. Thank you Will!
Will was great at helping us purchase our new living room furniture. He even helped us save money on our purchase. Great customer service!
The service we received was exceptional and helped to find what would fit us. His name was Will and did everything to help make sure we were satisfied.
The entire process was quick and seamless. Beautiful furniture at great prices.
We’ve shopped at this store for years and won’t go anywhere else! Clay provides amazing service without sales pressure!
Thea was great and very helpful!!!
Bryan was absolutely fantastic and patient, with assisting us in our purchase of bedroom dressers and recliner. I've never felt so confident in purchasing furniture as we did today. Tremendous savings, fantastic quality, along with transparent pricing will make this an easy decision for future purchases. I'm coming back to Ashley's furniture. Bryan, you and Morgan ROCKED IT!!!!!!
Brett was great!!
Joan Kern at Ashley was very sweet and helpful! She answered all our questions, very friendly, she provided options that greatly helped me in reaching a decision with the purchasing of my new loveseat, and sofa! She was absolutely great!
Will is kind and professional, he’s willing to go above and beyond…Will sets the standard for customer service. If you’re buying furniture please ask for Will. You will be taken care of
I like Will
Joan was amazing! She listened to our wants and needs, and helped us find a new living room set!
Service was great. Joan greeted us at the door and was very knowledgeable about the products on the showroom floor. She wasn’t over bearing or pressuring to get us to purchase anything. Made us feel very comfortable. Thanks Joan!
Will was awesome
Joan was awesome! Highly recommend her for any of your furniture needs!
Will was very patient and helpful.
Cathy was great
Brett was very informative about the beds and mattress and Fondation. HES A GREAT SALES GUY!
Will
Will
Thea has been super helpful!! Her knowledge of the items on the showroom floor is extensive, therefore she was able to direct my family to exactly what we were looking for. Her warm friendly presence and her patient demeanor allowed us to feel perfectly comfortable. Thank you Thea!
Thea was extremely helpful and showed us configurations for the furniture, that ultimately sold me on the piece.
very thorough with explanations and just all around kind
Bryan was extremely helpful, knowledgeable and friendly!
My experience here with Brett was excellent . He worked with me to answer all my questions and was also very curious .
Went on a Saturday getting a couch by Wednesday. Great price and great help. Lorie and Kathy helped us get exactly what we wanted. Amazing service !
Lori was amazing! She supported us in choosing "just the right piece" for our new property. She provided just the perfect amount of space and presence too, going above and beyond to inform us of merchandise options. The showroom is clean and welcoming aesthetically as well. We enjoyed shopping this location!
Purchased a sectional today. Will was great to work with through the process. Will definitely be back.
Joan was great to work with! Highly recommend!
Will did an excellent job helping my husband and my husband and I pick out our new furniture!
Cathy was a great saleperson. Very knowledgeable about the merchandise
Lori, thank you the great customer service, knowledgeable and patient.
Joan was fantastic!!!
Jessica made the process exciting and easy!
Cathy was a huge help in finding all the items we needed! Will definitely be back!
Cathy was fantastic. She was so helpful and made our experience so easy! We came in needing a few things and ended up getting all of them!
Honestly the worst furniture experience I have ever had. We have the extended warranty for our furniture and we realized our bed rails had broken. We filed a claim which went smoothly but Ashley furniture has rescheduled our delivery 3 time without informing us until we call the day off to get a time. We even confirmed the deliveries the day prior. I will never spend another dime at Ashley furniture due to this. This has been such a negative and frustrating experience. No communication on Ashley’s part, truly disappointing.
Cathy was fantastic in helping me determine the best fit for my home and family. She listened to our needs and found the perfect fit!
Will did nice job showing the function of all furniture we were interested in. We ended buying a sofa and loveseat !
Jessica was absolutely wonderful! Very knowledgeable and helped us get the right new couch! She also assisted in keeping our 17 month old occupied so we could test out the furniture. Highly recommend!
Jessica was very helpful and assisted us in finding what we were looking for very easily
Bryan V. was an amazing help! We were able to leave the store with a bed set ordered and everything. Will definitely come back for all other furniture.
Thanks very much Will who Support me during all the process. I really apreciate his time and patience
Clay was excellent! He was very helpful & provided great help along the way! Great experience, thank you!
Lori was excellent!!! She worked with me until I found exactly what I was looking for. Great shopping experience!
Visited Ashley today for a recliner and Lori helped us find the perfect one and it rocks (new grandbaby)! Lori was great today, thanks
Clay greeted us at the door and was very helpful picking out my son’s new bedroom suite. He was always willing to roll with the punches when we changed our minds. He will have all our future business for sure! Thank you for everything Clay!
Clay is the man
Joan was very friendly, helpful and knowledgeable.
Can't believe that Ashley furniture has a 4.6 review. I purchased a sofa couch august 2001. September 2022 I'm having to call montage service. Montage sucks and I called Ashley's furniture in Winchester Virginia where I purchased my couch asking for help. It took till November 2022 for me to get the replacement part. Ashley's furniture had to order the part and wanted me to drive to Fredericksburg, Virginia to pick up my replacement part. The manager at Ashley's furniture had no idea as to why I needed to pick up the part myself. He felt that the part should be delivered to me as so did I. Service person wasn't supposed to come out till February 2023. But I guess they had a cancellation and they came today. Replace the part and the parts defective. Call to Ashley's furniture for help and there throwing back to the rules of montage service. My credit card did not decline. When I purchased the couch. They were quick to greet me at the door to make a sale. And now that the sale has been done they want nothing to do with this customer. Poor customer service
Very patient and friendly service from Joan looking for mattresses for my older parents. I was very satisfied with the customer service provided.
Thea was great, she got us everything we wanted.
Nice people working
Always great service at Ashleys Furniture. We have always found great pieces here and delivery has always been quick.
Lori was so helpful it made me want to spend thousands of dollars and kiss my wife!!!
Joan was great
We came to Ashley to look for a couch with no specific idea of what we wanted. Will was very helpful without being pushy. He answered a lot of questions and helped narrow us down to a couch we hadn’t seen, and ultimately ended up buying. The overall experience was quick and seamless. We are very pleased with our purchase.
Thea very knowledgeable,friendly and great customer service......
Brett---pleasant, knowledgeable about product , helpful. Thank you so much
Clay was great to work with. Will definitely be back in the future. Great customer service and pleasurable experience overall!
We came in with our toddler looking for a couch. Joan was so helpful. She gave us space to make decisions and very helpful when we had questions.
Thea was wonderful to work with on the purchase of our new dining room table. She also showed us some lovely sofa sets that piqued our interest.
Joan was great. She helped us quickly and we were on our way with exactly what we needed.
Went in to look at recliners and ended up buying a recliner and a couch. Cathy was very friendly, knowledgeable and helpful.
Clay is very knowledgeable and helpful. We had a wonderful experience!
Bryan was very helpful and professional. Nice Guy 👍
Joan was great
Jessica was a great sales person. She was up beat and very personable & very knowledgeable.
Thea was very helpful and found us the right couch.
Brett is very knowledgeable and enthusiastic!
Joan did a fabulous job helping us pick out some shelves for our rec room. Very pleasant and helpful!!! Made the experience fun!
Joan was outstanding
Clay provided amazing service. He was patient, kind, and professional. He gave us great advice on the pieces we were looking for and took good care of us from start to finish. He's a true asset to Ashley furniture because of his knowledge and dedication! Thank you Clay.
Once I came in the store Catherine greeted me with a big smile she was really helpful, I left with a beautiful 6 peice bedroom set. I love it!
My experience with Ashley's furniture was amazing. Customer service representative Smiddy was a huge help. I got the exact items I was looking for at a very reasonable price. I highly recommend Ashley's for your furniture needs.
Brett was wonderful and extremely helpful! I was being awfully picky but he still did great at guiding me through the process!
Cathy was very helpful! She walked us through the showroom and helped us find a couch that would fit our tricky measurements. We were in and out quickly.
Cathy made it so easy to pick out a perfect recliner for my mom.
Brett was extremely nice & helpful. Look forward to coming back, great experience.
Will was very kind and attentive while helping us find our perfect sectionals.
Joan did an awesome job. Was very friendly and informative about the purple pillows.
Will at Ashley in Winchester was a great salesperson. Very helpful but not pushy. Very satisfying experience
Lori was absolutely amazing.. she was patient with me when I was indecisive. She found me exactly what I needed. I would definitely recommend her for your home furnishing needs.. Thx Lori. .
Clay was great.!!!
Will was great! Took a lot of time with us to make sure we were happy and satisfied with our purchase. No high pressure. Great experience!
We walked in at a last minute decision looking for a living room set. Will greeted us with a smile and was very friendly. He took everything we told him and showed us several items that matched. We actually found the one we wanted and was able to make a great purchase. The whole process was easy and quick. Thanks Will for a great experience! Happy New Year
Lori was great to work with. She provided us with all the help we needed while still giving us space to discuss all the options we had.
Lori, so nice to me . She explained everything
Joan did a great job and very patients with the restless kids.
Joan was wonderful and very helpful!
Brett was extremely polite, helpful and made our shopping experience quick and easy! Thanks, Brett! Our home is now complete!
Had a great shopping experience today thanks to Catherine. She answered all of our questions and allowed us the time to make our decisions.
Thea did a amazing job!
Jessica was very helpful, and patient.
We worked With Brett and had a great experience and were able to walk out with what we were looking for.
Bryan was a great help .
Great atmosphere and ease of shopping. Our salesperson Cathy was great and answered all the questions we had.
It was fun working with brett
Thea was wonderful in helping us as we picked out a new mattress and a bedroom set. She was very knowledgeable, friendly, and made our experience a positive one. We will definitely be returning when we need to update other pieces of furniture in our home in the future.
Brett was extremely helpful with finding me and my wife a well needed new couch.
Joan was very knowledgeable and patient. I completely recommend anyone coming in to see her
From the moment we walked in to the store we felt welcomed and certain we would find the couch and loveseat we needed! Lori was an amazing help to us down to suggestions in regards to our pets and the durability of the pieces! Great experience, we will return when time to purchase a bedroom set!
Jessica was great at helping us find our perfect couch
Patient and knowledgeable of the products. I will come back to this store the next time I’m in need of furniture!
Just moved to the area and needed furniture for my bedroom along with my dining room! I finally decided on beautiful pieces with the help of Joan! She took the time to understand my ideas, and helped me get the order completed in record time (for me)! Thank you, Joan!!
Amazing experience while furniture shopping for a dining room table, bedroom suit, and mattress for my mom! We received great service from Joan who helped my mom make the best choices for herself!
Thea was great and very helpful.
Brett was great easy to work with. Knowledgeable about his merchandise
We came in to browse and ended up leaving with the perfect table set. Brett was great at helping us find the best match for our breakfast nook.
Brett was extremely patient, will definitely be back to work with him again.
Brett was great and easy to work with! He worked very hard to meet all our needs!
Clay was very helpful and patient with us today, great customer service!
Cathy was very helpful and NOT pushy which we appreciate!
Joan did a great job by offering a good customer service
Joan gave us an amazing customer service! I am very pleased with how everything went!
Come see Cathy she is great
Clay was awesome! He made the whole experience super easy and convenient!
Will was great. Very professional.
Had such a great experience with Jessica. She was very helpful, and made the whole process quick & easy. Will be coming back to get more furniture from her in the future for sure.
We recently purchased a couch from Ashley Furniture and were helped throughout the process by Jessica. She was extremely helpful with the decision making and helped me through my indecisiveness! I highly recommend the friendly store and Jessica!
Thea was our sales lady and she rocked it!! She answered our questions and let us browse without pressuring us to buy. Thank you for making our couch purchase so easy.
Had a great experience in store with Clay. Although, I didn't purchase the furniture on the 1st visit, Clay kept in touch with the promotional sales via text. On our 2nd visit today, we finally made our purchase. Furniture will be delivered at our request at the end of February, so no review of that process yet. Thank you Clay for all your help!!
Jessica was great! She was very up front about a chair not being in stock, so we ended up with a great painting for our bedroom! Super nice and great a store!
Husband and I varied on what we like in a mattress but after a lot of deliberation and sooo much help from Joan and Danielle, we finally came to an agreement that makes both of us happy. These two associates were paramount to helping us and we couldn't have asked for anyone better!
Lori was fantastic. My husband and I went to the store 2 days in a row to look at furniture (couches and beds). Lori went above and beyond and was looking online at beds styles we like. We ended up purchasing furniture with her becuase she was amazing. Thanks for a great, easy purchase!
Kelly was very helpful in helping us with our furniture. Kelly is a very nice person to work with.
Wasn’t hounded ….. given the chance to walk the show room a few times without a sales person stalking us.
Clay was amazing! He helped us pick out what we wanted and even helped get us financed! Highly recommend!!
Went to Ashley for a queen bedroom set, not only did I get an amazing price for a 6 piece bedroom set with storage and an additional nightstand, but working with Danielle was a pleasure! She was amazing, kind, accommodating to our family circumstances, and so helpful during the whole process!
Will was fantastic throughout the experience. Guided my family and I through the process of selecting the right furniture and payment methods for us. We are so excited to take delivery of our new items and the added installation is such a great bonus!
Joan was great! She greeted us straight away unlike the other local furniture store in town! Incredibly helpful and excited for our furniture!
Alexis was an awesome associate to work with. No hassle with matching their online prices.
Joan Kern was great and friendly. Answered all our questions and was patient with us.
Lori was absolutely awesome! Go see her!
Joan was an excellent sales professional. She balanced being helpful and informative without hovering.
Alexis was very helpful with everything ! She was knowledgeable in everything we asked and was very helpful. What a pleasant visit.
Joan has been incredible! Very helpful and patient with us!
Jessica helped my parents pick out a great piece for their place. Her service was excellent and helped their shopping experience go smoothly. Definitely will be back here as they continue to furnish their place.
Joan was very kind and gave us wonderful service
Alexis was extremely helpful and made the process painless.
Clay was amazing and went above and beyond! Made our experience great.
Brett has been amazing to work with i finally was able to figure out exactly the set i wanted he adjusted to my ever changing mind.
Will did an amazing job helping us find our new sectional.
Joan was fantastic! No one greeted us when we enter red the store and she dropped what she was doing to help us. She made our experience go smoothly from start to finish.
I want to thanks to Will from Ashley furniture for giving us a great customer service specially at this time.
Thanks Clay for helping us find what we were looking for and for helping us save money as well. Very pleasant buying experience, highly recommend.
Will was a lot of help in finding the right furniture for us.
Clay was Very helpful - he guided us to just the right bedroom package for our son! Quick and painless experience.
We needed a new mattress due to our old mattress hurting our back. Lori and Alexis took their time with us and describing each and every mattress to us and allowing us to understand the difference in them and helping us purchase the best fitting mattress for us. They also helped us with finding a pillow to fit us individually while we sleep. We would recommend this place to anyone they have great customer service and answered all of our questions. Thanks again Lori and Alexis!!
Cray good service
Clay was kind, helpful and easy to talk to.
very helpful and knowledgeable on my new mattress and bed frame. Highly recommend Will and Thea. Happy with my purchase today.
Joan Kern was an excellent help in identifying and assisting with the purchase of our two couches and table...we definitely plan on going back to her for assistance on other home furnishing purchases.
Lori helping us a lot very nice person and patient
Jessica is absolutely the best to work with, she was friendly, answered all my questions and most importantly she was not pushy!
He was super helpful and friendly.
Brett was very patient I had lots of questions
Alexis was very helpful and it was a great experience.
Great experience. Kelley was very helpful and the transaction was quick. Thank you.
Alexa and Cathy were very helpful!
Very knowledgable, personable, great working with Joan Kerns at Ashley Furniture.
Great experience. We'll be back In the future.
Lori at the Winchester Virginia store was very friendly, knowledgeable and kind. She helped us get a great deal on furniture and didn't rush us through any of the process.
Jessica was very helpful and patient! Thank you!!
Lori was absolutely amazing to work with!! She was super helpful, and super knowledgeable! We are very happy with our purchases!
Clay was my sales rep and he was of great help .
Joan...great job! Thanks for spending so much time with us.
Cathy was very professional and patient as we took days to decide!
Jessica was amazing and so helpful while buying our furniture at Ashley! I would highly recommend her if you’re in the market to buy new furniture.
Jessica was amazing. Knowledgeable and attentive, she made the chore of finding the right living room set quickly, and fairly painless! Thank you!
Clay was great to work with!!!
Will was very helpful assisting my mother with making a purchase. Appreciate the time and patience.
Jessica was very helpful in finding the right couch and matching online prices!
Amazing job with Alexis, clay and Catherine. Made my purchase very easy!!!
Great experience working with Brett!! Very helpful in helping me pick the perfect couch.
The Winchester showroom is great! Lot of options, very good prices and deals. Thanks Cathy for your patience and great service! We'll be back!
This was the first time we came to Ashley and the experience in Winchester showroom was amazing. Catherine was really nice with us, helping with all the questions we had, very patient. For sure we are coming back.
Thea was great
Thanks to Lori for making my choice n a new sofa so easy. Great experience Kevin Kiernan.
Thanks Cathy for your help getting our new bed and dressers. Excellent customer service. I enjoy my visit at the Winchester VA store.
Awesome customer service, very nice store, lots of variety. Thea was wonderful and went above and beyond making our buying experience easy and stress free.
Smiddy was very helpful and knowledgeable. Thanks for all your help!
Alexis B and Cathy H, Very attentive and helpful. Worked well going over all options and had a nice experience with our order at the Winchester location.
Extremely disappointed first time customer. Ordered a very expensive modular sectional and the right side of the sectional had a hole in it during the first delivery. The second delivery the framing was completely bent. WHAT IS GOING ON. Ashely's is a major retailer. This shouldn't be an issue. Management hasn't offered an apology and delivery men don't seem to care. Someone is causing the carelessness with delivery conditions on this sectional. Now have to wait another 2 weeks or more for a couch that was promised a while ago. So disappointing!!! Update: We got our couch surprisingly 1 week later from this review but we were out of town so we had to wait when we got back to have it delivered. They were cordial and nice about set up. Overall the process took way too long and we will not be ordering from Ashley's again. I was told many times a manager or a person higher up would call to apologize and that goes a long way with customers but it unfortunately never happened. They don't care.
Clay was very honest and led me right to what I wanted
All good with Joan
Will and Clay did an awesome job showing us the reclining sofas we were looking for. No pressure, just friendly advice when we asked. We will definitely return for our future furniture needs.
Clay was great and patient with me!
Clay was very helpful and courteous. If we had questions about an item, he knew to ask for answers. There was quite a variety of items, the prices were reasonable, we will be returning.
Joan was very helpful - not much in the way of sales pressure which was helpful.
Joan was amazing and very helpful
Brett is the best
Brett at the store was extremely helpful and kind!!
Cathy was very helpful and very accommodating. She took her time to explain the best offers we can have and that is very good.
Excellent experience.
Will Carter helped us decide on which sofa / loveseat combo would fit our needs best. He was friendly patient, and very helpful. Excellent customer service.
Will, our Ashley Sales Consultant, was attentive without being aggressive. I would deal with him again.
Beautiful showroom. Decent prices. Great staff
Brett is a nice salesman. Very patient.
Very Helpful In making sure My mom got her chair for Christmas
Will was a great help. Very easy to work with and explained everything very well.
Joan did a great job! She was very patient! Great customer service experience!
new couch whewwww. Thanks Cathy
Will gave us time to try all the options and was available to answer questions when we were ready to make a decision.
Our sales representative Will, was great and super helpful.
The service at Ashley‘s was above reproach. Clay assisted us in a very low pressure manner. His expertise and patience was admirable. He is totally deserving of his five star rating.
Had quite a helpful& informative experience at Ashley in Winchester va today with Thea's assistance.thank you again for your help
Brett, was extremely welcoming from the time we entered the store. He was readily available to assist and answer any questions we had. Wonderful experience.
Thank you to Smiddy for all the help and great experience with our new living room set. He sent me photos and options before I made the trip to Winchester. He also dealt with us bringing our four kids!!!! I will be contacting him for all of our furniture needs now.
Joan was awesome, extremely knowledgeable, and very patient with our purchase. We highly recommend her and the Ashley quality. You get what you pay for here!
Joan,will
Clay was super helpful! Would definitely recommend buying from Ashley's!
Will was great to work with.
Jessica was so helpful, attentive and accommodating while we searched for furniture. She went out of her way to ensure we found the perfect fit! I could not ask for a better experience.
Had the pleasure to work with Lori on the purchase of a new mattress. Lori was friendly, knowledgeable, and patient. I’ll def be seeing her again for the rest of my furniture needs!
Thea was so helpful! She was in constant contact with us throughout the process, checking in on us, and making sure we were well taken care of. She made sure we got the best deals, showed us the best options for our family, and we couldn’t be happier. We fell in love with our furniture pieces and are so excited about everything!
Had the pleasure of meeting Ashley associate Jessica! Super helpful, Friendly and Knowledgeable she went out of her way to assist me ! She is a great asset to Ashley Furniture for sure!!!!
Excellent service from Lori, very kind and patient answering all my questions
Jessica was extremely knowledgeable and gave amazing customer service!
Joan Kern gave me exceptional service. She knows her product and makes shopping a fun and informative experience.
Thea was excellent help. Answered all questions and was very polite and professional.
We came in an hour or so before the Black Friday sale ended and Joan was super helpful. She gave us the information we needed and checked in on us frequently but gave us the space we needed to consider with no pressure.
Will was great in helping us find the bedroom suite we wanted.
very quick and easy to find what i wanted with my new bedroom set, Lori helped a lot with explaining all prices and processes of the way it will be delivered, she constantly was checking up and asking question about what i wanted to actually have and gave us time to think about what we wanted in the end. Definitely satisfied with my trip today and left with what i needed.
I came here with my family and in the first instance Lori saw us, and with a kind smile she welcomed us and helped us with everything we needed and answered every question kindly. If you come here ask for Lori
I was thinking in over the weekend to look at living room furniture. I was met by Clay and he asked if we needed help. We said we were looking and he said ok and gave us a minute. About 5 minutes later he checked on us again and just started talking to us. No pressure but he didn’t ignore us either. He was very knowledgeable and really helped me decide what to buy. He is a great asset to your company. If anyone needs anything from there just ask for Clay!!!! Thank you again for all of your help!!!!
Cathy is wonderful and helpful and quick!!
Christian helped us find the perfect couch for our new house! He took the time to talk us through the options and helped us pick the one that is exactly what we need for our space. Highly recommend!
(Translated by Google) Joan core (Original) Joan kern
Jessica was a pleasure to work with. She was very knowledgeable and helped me find the perfect living room set that worked with my strict measurement restrictions.
Great service
Will was very helpful and knowledgeable at the Winchester, VA store! Highly recommended salesperson!
Clay was great!
I had a great experience at Ashley Furniture. Brett was awesome.
I had a great experience at the Winchester, VA store with Cathy! She was extremely helpful and patient!!😁
Smiddy was very helpful. A quick and easy purchase.
Joan was very kind and knowledgeable. She did not make us feel pressured into buying something we didn’t like. Highly recommend asking for her next time you go to Ashley Furniture!!
Bryan was our consultant. Very pleasant and knowledgeable. He took his time answering questions.
Had a great experience purchasing a new bed with Catherine tonight. What a pleasure to have such great service!!
We’ve been here twice to purchase furniture. Great experience with Brett the second go around!
Smiddy was very helpful and friendly without being too overbearing. Happy with the experience.
Great friendly service working with Cathy made my purchase very easy and got me a great deal. Very happy with my purchase and experience.
Cathy was very excellent helpful for us ☺️
Cathy was wonderful to work with. Busy black Friday, helping multiple customers at once. Took time to make sure I was okay and answered any questions I had while running around. No sales pressure, a very pleasant experience! Thank you Cathy for your help!
Jessica did a fantastic job helping us find the perfect piece of furniture!
Joan was a great help finding us a bedroom set for our daughter.
Very easy to buy your furniture at Ashley. Mr. Clay was very nice and willing to help 👍
Catherine Hutu was great with helping us and being patient while we chose the perfect living room set.
I’m buying my first home and trying to figure out my furniture situation, so I came to Ashley’s where I was met by Will at the door! He helped us find the perfect furniture!
Worked with Clay, he hooked us up so we bought two suits.
Cathy was such a big help! We came in on Tuesday evening and she kept checking in on us to see what we liked and if we needed help with anything. We couldn’t make up our mind so we left and came back 2 days later and she was there to help again! She answered all the questions that we had!
We worked with Brett to get living room furniture and a dinning room table for our new home and he was great! Our overall experience was great and we’re able to find sustainable pieces that’ll look amazing in our house!
Go see Brett, he will take care of you! Great experience, quick and easy!
Thea and Clay helped us find a sectional for our new home. They were amazing and extremely helpful. We were able to get what we wanted under our budget! Super happy and satisfied!
Jessica did a great job getting us exactly what we were looking for. She was friendly and very helpful!!
Brett is the best. Very helpful, got a great deal for me today
Joan was extremely helpful and very accommodating! Thank you so much!
Joan
Lori was personable, knowledgeable and tidy with helping us purchase a whole bedroom suit. She listened to our needs and offered suggestions to meet our needs. Great experience and she made it not so scary going to the furniture store. We will be back!
Had a good experience getting a table, and Smiddy was clear on how our financing would work. Also helped us find some cool Black Friday deals.
Jessica was great. No pressure experience as a whole and made it in and out within a couple hours.
We had a great experience buying a couch at this Ashley - Cathy was very helpful! With her assistance, we worked our way from several possible choices to our perfect sofa in under an hour. She answered all of our questions, and helped us nail down answers when she wasn't sure. The store is large and has a great selection.
As a new resident of Winchester, Va, I was thankful to have Joan as my Ashley Furniture Salesperson. She was genuine, listened to my every need, and explained all the features of the couch as well as the end table. I purchased what I visualized and I am thrilled with my purchase. It was a pleasure doing business with Joan and the Ashley Furniture Company! Now here in January, I returned and purchased a mattress. Joan remembered my name. I was happy that she again exhibited all of the qualities that I mentioned above. Thank you Joan!
Thea was a great help! We loved working with her and she answered all the questions that we had! We will for sure come back to ask for her help again in the future!
Had a great experience with Will. He is very knowledgeable and patient. Got just what we wanted.
Jessica was so helpful and knowledgeable! Made my time at Ashley very quick and easy
She was quick and very helpful answering all our questions
Thea was amazing! She was patient and so very helpful. If you need anything for the home, go see her.
We came in to purchase two new couches for our home and we were originally greeted by Will. We didn’t have enough time to really browse the first time, so he gave us his contact information and we came back the next time he worked to purchase the couch we wanted. We came back and he was easily accessible and answered all of our questions. Will was not pushy at all. He was able to get us the best deal and checked online to make sure we were getting the best price. He was very personable and knowledgeable about the couch and any additional offerings, such as protection plans. We really enjoyed talking with him. Normally, things like this take a great amount of time to purchase, but we were in and out in a decent amount of time, and were not held up for any unnecessary things. We previously had a negative experience with Ashley furniture about a year ago, but so far so good the second time around, all thanks to Will.
Thea made our shopping experience at Ashley Furniture fantastic. A very stress free shopping spree.
Will was very knowledgeable and helpful.
Had a great sale as we looking for something of better quality since our other sofa broke after a year. Smiddy was definitely helpful and answered all questions.
From the moment we talked over the phone, Brett answered all of my questions promptly and professionally. We came to the store the next day to make our purchase and he couldn’t have been more FRIENDLY and helpful. Brett is the Best!!
Brett is awesome. He is our Ashley BFF!!!
Jessica was very helpful. Very knowledgeable and helped us find exactly what we were looking for. Being a paraplegic and not knowing what mattress worked best for me wasn’t even a challenge for her. As soon as I said I needed to have a low profile bed frame to make transfers easier, she pointed us in the right direction. Great experience!
Brett helped us through out the process of getting our perfect couch His the Brett
Great furniture place and I got my Darcy RAF. I can’t wait to post the furniture when it shows here in 4 weeks. Good job to salesman Brett on helping find our furniture
Great experience!
Cathy is great, very knowledgeable and helpful. We are still in the checkout process but so far so good. Minus one star because pricing wasn't very negotiable this go-around and we are paying a little more than planned. There was a comparable sectional a little cheaper but we ended up sticking with Ashley's because we liked it a bit more. Thanks Cathy!
It was such a pleasure working with Thea. I appreciated her patience and politeness during our search for a new living room set. Thank you Thea for all your help!!
Smiddy was so helpful and knowledgeable about what I needed. He helped me find the perfect mattress and adjustable base. He understood that I have a very bad back and he helped me find the perfect mattress to help alleviate the pressure point pain. I would highly recommend Ashley Furniture to anyone
Clay and Thea were absolutely amazing! They worked with me and found everything I needed! Thank you!
Joan was great! She stayed late to help us purchase our new couch and kitchen table. Go see Joan for all of your furniture needs!
Joan was extremely helpful and was a joy to work with. She took great care of us and helped us find the perfect table and couch for our new home.
Will was very helpful, knowledgeable and polite! He helped us pick out a mattress we loved.
Joan did a wonderful job! She was kind and patient - she answered all my questions and was very helpful!
Thank you, Will! You were very helpful!
Clay at Ashley Furniture is amazing! He was kind, friendly, and attentive without being pushy. If you're looking for furniture go and ask for Clay.
I love Ashley’s furniture. We always find good deals, if you come ask for Will he will for sure help you a lot as he did for us.
Joan was very helpful and attentive, she greeted me as soon as I walked in the store and was very personable.
Lori in Winchester, Va was a great help!
Lori and Clay have been so helpful, attentive, friendly and professional.
Clay provided outstanding service
Our family is creating an in law suite for my mom. Cathy was our sales person and she helped us find the best deals and furniture that would help my mom feel more comfortable.
Great customer service. Their meet or beat price guarantee works. Would definitely recommend.
Brett was super helpful in guiding us towards the right investment of our new bed! We appreciate all of the help.
Cathrine was very helpful! She left us time to browse and was flexible with all our changes. Made ordering our furniture quicker and even had them text the items, so we can picture where to put them in our new home.
Joan Kern was amazing to work with. My wife and I love Ashley Furniture. This is the fourth time we have made major furniture purchase with Ashley. We still have one more. We tell all our friends and family about Ashley’s Furniture
Cathy was very helpful and attentive to us today without pressuring us. We appreciated her assistance in finding a nice bed frame for a good price.
Jessica was very helpful to my family when choosing a new sectional for our house. Highly recommend her!
Great experience at Ashley, our sales rep Thea was awesome very professional and helpful. Gave her a budget we wanted to stay within and showed us several pieces within our budget. Thank You so much for a pleasant shopping experience.
Smiddy at the Winchester, VA location was fantastic with helping our family purchase a new couch and dining set!
Gonna start off with a Solid 3 star a d a breakdown as we still have unresolved issues with our funiture since delivery in April of this year when we moved here. Store staff: 5/5 great people who listened to our initial needs and gave recommendations, even over video call as we were out of state at the time. Initial movers: 3/5 not the worst, but they did scuff the walls in a couple spots and rushed through setup, which caused one of the ongoing issues. Call Center Staff: Again, 5/5 for the staff who do try to listen to the concerns and resolve them as best they can. That said, getting ahold of the call center and continuity of communication on our issues with their high turnover rate? 3/5 Multiple days we have called and gotten a voice-mail listing they are closed and their hours....but at 2pm with 3-5 hours left in workday. Also an issue with initial reporting of issues on day 1 not being tracked causing us to have to call and report the issues again because it wasn't properly tracked the first time, just to have repair person show up not even aware of an issue when we ask them about it. Furniture repair staff: 5/5 for the staff, both phone and guys coming out with listening to issues and repair guys explaining the issue and what they will try to order to resolve it. Furniture repair scheduling? 2.5/5 Gotta wait weeks for parts to be delivered THEN you can call and schedule which will be another few weeks or months. And constantly, the wrong part or a defective part is delivered Just today, we had another visit where our issue has gone unresolved yet again because the correct part did not come in for anything. We ordered this furniture in Feb 2022. Delivery in April 2022. Repeated repair visits and delays for parts and short staffing (this part I don't blame them on fully. It just irritates us and adds to the issue on our end) and still now, 7 months later, 3 out of 6 pieces of furniture we ordered still have unresolved issues. All 3 were because the wrong part was sent despite the repair person explaining they were ordering a different part (not the persons fault but still a fault on their end with communication amongst each other, causing issues for the customer. At this point, we seriously wish that we had just rented a uhaul and driving 1.5-2 hours to an IKEA and built our own furniture.
Smiddy in the Winchester, Va. branch was easy to deal with, and very helpful! Made the wife very happy and well you know what they say!
Lori was very helpful as soon as we walked in she greeted us very excited. She was able to help us with the pricing and delivery as well as making suggestions
Clay was super attentive and helpful! We are very pleased with our purchase experience with Ashley Furniture!
Smiddy helped us a lot!! Excited to get our dinner table on Friday!
Joan was very friendly and accommodating. She gave great options and worked with our budget. Was great with our kids and they loved leaving with a balloon!
We love Ashley anyway, but, Brett helped us so much! My whole household will sleep better because of his knowledge about mattresses....Thanks Brett!
Jessica was awesome! Very helpful!
Joan listened to our needs (height, pets, quick delivery, etc.) and helped us pick out a sofa and recliners that would work for our family. Thank you!
Lori was a great resource as she helped us search and find just the right leather living room furniture. We were in and out of the store with our new purchase scheduled for delivery within a few days in under an hour!
I ordered a living room set the first week of September. It was suppose to come the 3rd week of October but, it did not come until the 2nd week of November. The delivery men set up the living room set and come to find out it was broken! Mind you, it's suppose to go through a thorough inspection once it gets to the store so, I'm not sure if it they checked it or the delivery men broke it. The delivery men reported it to customer service and I was told that they would give me a new date after they find out if there was another one at the warehouse. I got a call later that day and was informed that they had 1 in stock and that it would be delivered the next week. The day has finally come after 2 months of waiting and they delivered the living set and put it together, just to find out it was missing 2 pillows!!! Horrible experience!
Clay was a amazing help. Found me my dream couch was super patient with me and my indecisive self lol
When in Winchester VA ask for Clay. Great friendly service and good value when buying furniture.
Joan Kern was amazing!! She deserves a raise for sure. She was patient and took her time with me…and I changed my mind several times. She made all the difference. Thank you Joan!!
Joan was great to work with she knew exactly what I wanted.
Christian was amazing! He helped us explore different mattress options and sold us an amazing bedroom set. We couldn’t be happier!
Will Carter did an amazing job assisting us in our purchase. He is a consummate professional and exhibited tremendous flexibility in working with us!!
Despite the sales experience going well with Joan (only reason we gave two stars), we have had the bedroom set for not even a month and the bed just broke in several places. One of the side rails appears to be warped and the bracket completely separated. Very dangerous as the bed collapsed while I was laying on it. One of the bed frame arms is completely bent. Another of the bed frame arms is completely missing, and one of the wood bed frame support beams is cracked in two places. I am only 165 lbs and my husband is only 200 lbs and this is a king bed. So, no reason other than poorly manufactured product. Unfortunately/fortunately, Ashley delivered and assembled the bed, so you don't know the quality of the assembly or what is or is not missing. We did purchase the warranty, otherwise we would be screwed. The only issue with the warranty is it doesn't cover bodily injury, and my back is screaming since the bed broke while I was quietly and with no motion just laying on it. I just submitted the claim, and we will see how the process goes. But until the process is complete, we have no bed! Great sales experience, but it appears that the almost $6000 product is very poor quality. A good sales experience is of no use if the product is poor quality.
Greeted by Joan. Absolutely à beautiful caring person with a beautiful smile. Came in to get customer service number to inquire about a precious purchase. Also wanted to look at à side table. She showed met different options. I found the perfect unusual side table that I am purchasing today. There wasn't any pressure by Joan that I had to purchase as some other sales people do. She is a great asset to your company. Thank you to Ashley from Bonnie
Had such a great experience working with Lori! Helpful and honest, couldn't ask for more!
Found what we were looking for at a reasonable price. Cathy was helpful as always! Thank you!
We returned for another purchase and specifically asked for Lori because she was a wonderful help! She took time to help us find exactly what we wanted and made this purchase smooth!
Joan - very patient and accommodating to all our requests.
We visited Ashley's today looking for a manual recliner. Jessica assisted us and was very helpful and knowledgeable. She was also very patient with us as we had many questions and were debating what recliner to buy for awhile.
Joan dod a great job. Thank you.
Went to Ashley for dresser and chest ,Smiddy was our salesman we ended up buying a headboard and footboard also...Smiddy was very friendly and professional so if you go to Ashley in Winchester ask for Smiddy
Joan was great is showing us various options on the show floor and finding us the best match to what we were looking for! Great experience and we will ask for Joan again next time we come in.
Cathy was great, thanks
Friendly and knowledgeable staff! Quality products too. Will was very helpful and helped us find just what we wanted.
Cathy, was very professional and a pleasure to work with!
Visited the Ashley store in Winchester today and Christian was great to work with. He took the time to educate us on the various bed styles yet gave us space to make some decisions.
Clay was awesome! Fast and efficient, easy to work
We were wary to come to Ashley’s because of some of the online reviews, but were urged to by a friend. It was the in-person furniture-buying experience without the shady used car salesman pressuring you to buy. Joan was helpful and knowledgeable without acting like she was only there for commission. She listened to what WE wanted and sent us in the right direction letting us shop around without badgering us. We ended up being able to take advantage of multiple discounts that weren’t listed online and walked away with a couch that normally sells online for nearly $3k before tax and fees, for $1300 including shipping, tax, and the 5-year protection plan. We felt that Joan really ended up giving us the hookup and are relieved that our couch search has finally come to a successful end.
The customer service we received from Jessica was fantastic! She was attentive, answered all of our questions and helped us find the perfect fit for our home! Thank you!
Joan was lovely and helped us get approved for a new couch for our new home ! 😁💓
I dread shopping for big ticket items, but this was great! Jessica was knowledgeable and there was no pressure. Thanks for the pleasant buying experience 😊
We just purchased a living room set and Cathy was spectacular! She listened and helped us choose the perfect set!!!
Lori was very helpful. We looked at many sofas and she answered all our questions with patience.
Had a great experience with Cathy!
Brett is awesome! Great service! Lots of options.
Helpful and answered all questions. Left 4 Stars versus 5 because I don’t understand companies that offer a Military Discount but won’t do it if an item is on any type of sale but pretty much EVERY retail store advertise’s that everything is on sale when it’s really not on sale.
Smiddy was very nice and polite. Great customer service!
Thank you, Smiddy! Excellent service
Searching for just the right furniture and we finally found it. Cathy was our sales rep and she was outstanding. I would highly recommend coming into the store and asking for Cathy.
Brett was very knowledgeable and very helpful from start to finish! Will definitely be back!
Joan was fabulous!! I needed some items fast and she found me exactly what I needed on my timeline!! I will definitely be back to shop here again!
Clay was awesome!!
Clay was awesome
Joan did a great job helping me find just the right chair. I appreciate her help and patience.
Joan K. was AMAZING! Such a wonderful help!!
I had a hard time narrowing down just the right couch. Will was patient with myslef and my kids as we took 3 different trips into the store to look at ALL the couch options. With the help of Will we were able to find the perfect couch to fit our small 1916 farmhouse.
Will was great! We just went in to look, but ended up buying on the spot. Patient with us because we kept changing our minds on what we wanted. Lol...
We loved this place! We just got our furniture and thanks to Joan for helping us to choose the right fit for our new home.
Joan Kern was extremely helpful with our search for a new recliner set for our RV.
Thea was great help with finding us a prefect bed and gave us a great deal as well!!
Brett, was super helpful and made sure the process was easy and fast for my fiancé and I. I would definitely recommend
Excellent service by Joan, showed us every option we described we needed. Pleasant and knowledgeable. Thank you!
Very bad experience with Ashley. I should have chosen different furniture store.
Brett was incredibly helpful and made our purchase a breeze! Thanks for all your help, Brett!
Joan was wonderful in assisting my family with picking out the perfect sectional for our new home. She helped with measurements, pricing, and everything in between.
Excellent customer service! Catherine was our sales person and she was very patient and helpful with all of our questions and purchases. Highly recommend this store, we will be back.
Save your time and money. Better off getting better quality at Costco or Big Lots. Pay a big amount of money for a sectional only for delivery to be 4 months later… pay extra for extended warranty… when the fabric starts falling apart and you contact them, they completely deny you claim. Will never buy from this company ever again.
Awesome customer service! Thanks Cathy!!
Clay was our salesperson, highly recommend. Knowledgeable not pushy and answered all questions. Great experience.
Clay was very patient and assisted me with all of my needs.
Clay was super helpful. He worked with us to find a living room set that matched, had all of the features we were looking for, and worked with our color palate.
Joan was amazing!! Super helpful and friendly. Whenever you come to Ashley’s in Winchester ask for her!
Lori Hampl was very helpful, kind and so friendly from the moment I walked in. She is very knowledgeable and helped us to find the perfect living room set !!!! Thank you ! Highly recommend
Joan is super knowledgeable!! She asked for visuals of our space to make sure the furniture would fit our lifestyle. She’s very helpful and cares about helping her clients. I highly recommend working with Joan when making your next furniture purchase!!
Lori helped us find the perfect couch after years of searching! She picked up on what we were looking for right away and gave us several good options. Always a great experience in this store!
Brett is very negotiable and professional a great guy to go too!
Christian was extremely helpful and very professional with a thorough knowledge of the inventory, products, and performance; personally and professionally a wonderful individual to work with.
Wonderful person to work with loved her to death. It was great working with someone that knew all about what I wanted. And sent me to the right place. Thank You.
My husband, son, and I came into Ashley to purchase a new couch and Lori is absolutely wonderful!! She has excellent customer service and is very friendly. If you’re looking for new furniture definitely come see Lori she goes above and beyond!!
We have bought multiple items from Ashley Home Store and have been extremely happy with the quality and service from everyone. We always make Ashley Home Store our first stop when we are looking for new items in the house.
Bryan at the Winchester store was a pleasure to work with! Highly recommended.
We are repeat customers at Ashley’s. Lori greeted us at the door with a smile. Lori was a huge help with no pushy sales. Great experience again. We will be enjoying our new furniture in our new home. Thank you Lori.
Excellent customer service. Our sales associate, Lori, was always helpful and patient and aided us in reaching the best furniture combination for our home at excellent prices. Will shop/do business with again.
Jessica was the best
Smiddy was very nice and helpful an also attentive. He got us a nice bedroom set an mattress.
After a terrible experience with Bobs Discount Furniture. Cathy at Ashley’s was able to provide us a smooth easy process for us! I have to say, most stress free experience we had. Most needed.
Brett was super awesome sales rep for us.
Very good experience with Ashley while buying our couch. Cathy was so helpful. She let us know about the deals that were going on, and made the whole process a breeze!!
Will and Joan did an awesome job and helped me find the perfect couch and tv stand!
I always go to Ashley furniture because of their quality. This time I was helped by Clay, he was very patient and took all my requests (and they plenty) into account, he went above and beyond to make sure I was happy with my purchase. Thank you Clay!
Lori did an amazing job helping me out with the style I was going for. She was so patient with me as I was struggling to figure out what I wanted.Thank you so much Lori!
Ms john is the best cust service in sales at Ashley
Joan was awesome!
Joan was so nice, helpful, patience, but I got everything that I need. She is amazing. Thank you.
Thea was very nice.
Great furniture selection and the staff is very friendly and professional. Catherine was amazing and is very patient. If you are looking for quality furniture at a decent price, I definitely recommend. Go see Catherine and she will help u w everything!
Clay and Thea were great to work. No pressuring.
Cathy was a great floor associate and answered all questions I asked
Lori was wonderful in helping me find a couch set that works perfectly. Thanks Lori!!
We were greeted by Brett F., he was very friendly and gave us time to look around. Answered our questions and offered some great suggestions for what we were looking for. The store has a nice selection of inventory.
Joan was great, answered all my questions and made my purchase pleasant and easy :)
Clay is amazing! Greet us soon as we walked in and helped us picked our lovely dining and furniture set. Definitely will be coming back soon threw CLAY! Ask for clay when you come in he will leave you HAPPY!!
They have one of the best customer service I was working with CLAY and he made me and my wife feel welcome and he was very nice and patient with us thank you for the wonderful experience
Joan was so helpful and amazing at helping us get what we wanted
Great experience today at Ashley Furniture. Thea was a tremendous help. I told her what I wanted and she was able to work with my vision. I even changed my mind a few times and she was very flexible. Will definitely return to this store
Great experience. Clay was very helpful!
Jone was really nice and helpfull . If you go to Ashley @ Winchester VA, ask for her.
Clay has taken great care of us we only like going to him! We don’t like going anywhere else because of his professionalism and care in our purchases.
Lori was an amazing help in finding the perfect furniture for our new house!
Thank you for your patience and help Clay. My brother bought his first sofa with your help, super exciting!!!
We were greeted by Clay who helped us out. He was super friendly, helpful, and professional. He broke down pricing, what was available, delivery times, and more! I'll be back when I need another piece of furniture!
Smitty was wonderful. He was very knowledgeable and explained everything in detail. It was a great experience and we will be back.
Our family visited Ashley to look for a new sectional for our home, we were immediately greeted by Joan at the front to answer any questions. She allowed us the time to roam and browse around without any pressure and was there when we had any questions! She was also excellent with our two kids. Thank you Joan for the amazing customer service!
Smiddy Winchester store was extremely helpful and friendly. Please go see him to get your furniture today!
Wonderful service from Joan!!
Cathy give as a very good service!
He was very friendly and patient until I got my furniture.
(Translated by Google) I bought a sofa already 2 times that they have taken it to me broken although it is minimal It is supposed to be new (Original) Compré un sofá ya van 2 veces que me lo han llevado roto auque es mínimo Se supone que es nuevo
Great service, great price. I appreciated Lori's help. Wonderful to work with
Jessica was extremely kind, knowledgeable and helpful from the moment we walked in the door. She helped us find the right mattress for our needs and never made us feel pressured. I highly recommend requesting Jessica for your sales rep.
Terrible service, wrong items shipped, then they tell you its gonna be about a month in a half till they get it in stock. They wont call you back, they hang up on you, nobodys knows what they are doing but have no problem taking youre money and good luck trying to get a refund. Call customer service they tell you to contact the store, contact the store they say that the home office issues the refund the home office and customer support is all the same number so its one big circle of nobody knows what going on or how to help you. You are better off buying from Amazon. Stay away from Ashley furniture
Joan helped me on 2 different days and was so helpful and answered all of my many questions!
Lori helped my Fiancé and I tremendously! She was so efficient and helped us purchase a couch and chair that we loved! First time in the store and it was definitely a great experience!
Thea was great!
I came in to purchase some items I need for my new place. Clay was very helpful and accommodating.
Thea was great! She helped us get the best deal possible. Ask for her!!
I was really happy with the service provided by Lori. She went out of her way finding the perfect Recliner within my budget. Thank you Ashley's Furniture!
Thea was very helpful when purchasing our new couch! She was very knowledgeable on the pieces available and the protection plan. Will definitely return to this location and ask for Thea for any future furniture needs!
Joan was very knowledgeable and extremely helpful with our purchase! Ask for her when you go in and you won’t be disappointed
Great experience with Thea! Very friendly and knowledgeable.
Jessica found me the prefect couch in my budget for my new apartment! Couldn’t be more pleased.
Jessica was beyond patient as we tried to find the perfect sofa for our very unique new living room! Over two trips and countless configurations she showed us every possible solution. She commiserated with us when the “perfect” couch that wouldn’t fit. Overall amazing service! We’ll be back for sure!
Came in for a box spring/foundation. Joan came right up and was very friendly. Showed us the difference between the new foundations that you need to put together and the traditional box springs. We got it ordered and everything within 15/20 mins.
My husband and I went in today to purchase new sofas. Lori introduced herself to us and then to our surprise said, “Happy Shopping!”!!! How refreshing to encounter a completely stress-free, non-pushy sales person! Once we decided on the ones we wanted, the whole process was very quick and our firniture will be delivered in 4 days. Will definitely recommend Ashley and tell them to ask for Lori.
Great experience at Ashley! Lori did a fabulous job-she took her time helping us figure out which pieces to select what we would love forever! She helped us walk through what the pieces and layout would look like in our room. Thanks Lori!
Clay stuck with us while we made up our minds and was very pleasant to and helpful.
Jessica was amazing! Very helpful and patient with all of my indecisiveness lol. Highly recommend going to see her!
Joan was very pleasant to work with on finding the right bed for my daughter. But after them delivering it in 4 days the dresser they delivered was damaged. Not I have to wait 7 to 10 days for a new drawer to arrive to have someone come out to install it. I didn't pay that much money for something to come damaged. As soon as they sae it was damaged they should have rejucted the delivery until it was fixed. I will not buy anything ftom them again.
Clay is the best!!
Brett was super helpful! Thanks for everything!
Cathy with Ashley Furniture showed superior customer service. She was very friendly and not at all pushy. I would highly recommend Ashley furniture to friends and family.
Lori was excellent and helped us through the whole process. She was professional and courteous to our needs as well as wants.
Lori is great
Joan is absolutely amazing! The second I walked in she helped me find the couch of my dreams. I’d found one I liked online and she knew exactly what I was talking about. She’s knowledgeable and helps you understand pricing and financing. My 3 year even had a blast looking for the perfect couch. Joan made the experience 100 times better than I could have expected. 10/10 recommended coming here and ask for Joan!
Great customer service and not pushy. We came back to Clay, he was outstanding help, and highly recommend getting help from him.
We are very happy with the customer service e we received with Joan. She was very knowledgeable and helpful.
Joan Kern was very helpful in my purchase of my farm table.
Joan was wonderful--she showed us several options and helped us make the right decision for us.
Clay was very kind and helped us pick out an amazing new sofa and loveseat. Clay was very accommodating and knowledgeable about all of the furniture we looked at and let us take our time. We never felt rushed or pressured to make a decision. Thank you Clay!
My parents just bought all the furniture for their new house and had a great experience with Clay at Ashley Furniture in Winchester, VA. Highly recommend!
Excellent customer service. Always works out deals. Always look forward to working with Brett. Ashley's has never failed me.
Jessica did an amazing job at helping us select the perfect sofa and loveseat for our brand-new house if anyone is looking please ask for her!!!!!
Lovely shopping experience! Brett was fabulous!!
This is a two part post. I came in last night on 9/17/2022 around 8pm one hour before closing time and this wonderful person Jessica helped me find the perfect furniture set for my boyfriend and I apartment. I accidentally stayed over about 20 minutes after closing and she was very patient and moved furniture pieces around to help see mix sets… The next day 9/18/2022my boyfriend and I came in and she helped us again get the full set she was very helpful all around 10/10 place to go. And whenever you go in ask for Jessica. You won’t be disappointed!
Joan Kern has been so patient and helpful with excellent costumer service we got everything we needed and more thank
Cathy was great! Found a great deal on a very comfortable couch!
Cathy helped us pick our long term mattress. Super knowledgeable, great experience!!
My family had a wonderful experience at Winchester Ashley Furniture. Mr. Clay greeted us at the door and helped us with our mid century style sofa.
Thank you so much! Jessica made things go very smoothly!
Smiddy was beyond helpful and truly amazing and patient with our 2 year old son! Gave him 2 balloons and made us feel like home! Walked out with a 7pc bedroom set more then satisfied! Currently here now shopping for a living room set for our mother. Love this store 10/10
Joan was great! Explained all aspects of financing, extra protection plan and in home delivery! But the real sales person was Thea! I came in about 3 weeks prior and she sold me on the living room furniture, I had to wait to close on my house to come back and purchase! Joan explained Thea was off that day but she would help us out for her! Great team work!
Joan was a pleasure to work with and understood exactly what I was looking for!!!!
Lori did a great job listening to what my husband and I were looking for and matching it with furniture she sold us back in May! Highly recommend her!
Joan with Ashley Furniture helped us find the right sofa set, not bonded leather but actual leather and accessories to match. The process was fast and easy.
Great service by Joan! We were in a hurry and she provided a quick and easy transaction!!
Joan was awesome! She was very friendly and helpful! She took her time with my elderly Mother to help her pick out a recliner. After my Mother placed the order, she changed her mind; Joan was happy to oblige her. Ashley Homestore in Winchester, VA is lucky to have her as an employee.
Great place. Staff was very helpful.
Thank you for your great service Clay!
We found everything we needed with the help of Lori who was very attentive to our furniture needs.
Costumer service was great. Appreciated the welcome and the space Clay provided while my wife, daughter and I looked around. Clay answered every question we had.
Brett was very helpful while we were looking for livingroom furniture. He was very helpful without being overbearing. We will be back soon for other furniture and will request him as our salesman.
Joan did an excellent job in helping us pick our new furniture.
Hello, My name is Lynda Jones. I would like to recommend Clay Steagall as a superb sales consultant for Ashley Furniture. He was professional, knowledgeable and efficient. In my next venture to Ashley Furniture I will definitely be asking for him. Sincerely, L:ynda Jones
Great selection of furniture. Got asked once if we needed help and was not pushy.
Thea was awesome! She gave me my space, helped when I was ready and made it a painless, quick purchase, just the way I like it!!
My sales lady Cathy was very informative & very helpful in helping me get what I needed. Worked with me on my payment, Cathy ask what I felt comfortable paying & help to get close to what I could afford.
We will soon be moving to VA. On a recent trip there, we decided to visit Ashley's just to get a few ideas for our new home. We were greeted at the door by Clay, and during the next few hours , we hadn't just gotten ideas, but furnished every room of our new place-except one. We have since called Clay back and filled that room. His knowledge of the store and the products was very impressive! His quickness in understanding our preferences was greatly appreciated. We look forward to doing business with Clay, in that location, in the future.
Joanie is amazing and was so patient with me! Will shop here again!
This is my second trip to Ashley Furniture. I met with Joan who was able to assist with my purchase. It was a fast and painless process. It helped that I knew what I wanted, thankfully they had the model on the floor to view. Joan was knowledgeable and helpful! Thanks for an awesome experience!
Jessica was helpful in assisting us in our purchase of our new living room furniture. She explained their protection plan, which was important to us with having an active dog.
Clay was very attentive, but also let us have our moment to look around and research. He asked us both our preferences and looked for something that we both could agree on and love. Clay was great.
Joane made sure we were taken care of, in and out with what we wanted.
Clay is excellent attentive direct and made himself available to fit our schedule. Thea was also responsive and understanding and took time for our needs. Strongly suggest this company -Crones
Joan Kern is the best!! She is very informative and has a great personality!! We will definitely work with her again.
Had a great experience and loved working with Joan! She accommodated to all of our needs
Christian was exceptional. He was very helpful and even “accidentally” helped us get the side table we wanted too.
Brett was fantastic! He didn’t pressure but was there for everything we needed.
Joan was helpful in choosing a lounge chair and bed frame. Not our first time here , we continue to come back. Ted Kobishyn
Salesman was very courteous and helpful
Lori was amazing Thanks for all your patience and helping me put my dining room together !!
We were looking for a couch for our play room. Lori was great at helping us find one that was with in our budget!
What a great experience! Thea (sp) was a pleasure to work with and I feel comfortable that I got a great deal!!! Thank you Thea! We’ll be back Ashley Furniture!
We couldn’t be happier with our experience at Ashley this week! We worked with Christian and frankly I don’t know if our visit would have been successful without him. We walked in two hours before closing with a mission impossible task of long list of various items and the need for a very short delivery window. He helped us at every step from the moment we walked in until after closing. We walked out having checked every box, with a quick delivery scheduled, and learned a bit about the way we sleep to boot. Highly recommend, our three kids agree :).
I went in for a tv stand and decided on some other items. Lori was awesome and helped with different ideas! I definitely recommend and ask for Lori! Thanks! Came in today to order more stuff and Joan was very helpful.
Jessica was very helpful, I would recommend
Joan helped use review several options for a new mattress; she not only found us a comfortable one but at a price we could afford. Thankful for her help because I will need two more and shop there again.
Clay did a great job helping us!
Brett was super helpful during our whole experience
Seller did it awesome!
Joan was incredible in helping us find our perfect sofa!
Lori was great
Amazing service! Great personality and communication skills! 👍🏻😁
Thank you, Brett! Hands down the best furniture buying experience. Quick and easy, thank you!!
Clay met me in the store. We talked about what I was looking for. He took me straight to what I wanted. Clay is an awesome sales man. Please keep him around.
Joan she is very nice and helpful
Joan was great! I made her write up a lot of numbers and she didn't complain
She is very good what she does !! I highly recommend her !!!!
We went to Ashley Furniture looking for a sofa bed. Clay Steagall introduced himself as we walked inside and began to help us. Clay was helpful, informative, and gave us every option to see as well as explaining warranties. He encouraged us to sit and take our time to decide on our choice. We even decided on additional pieces of furniture with Clay’s help and experience. We recommend Ashley Furniture especially with Clay to guide you.
I worked with Brett. He was awesome! He was very approachable, patient, and knowledgeable. It was a pleasant experience!
Cathy was super patient. We visited the store 3 times and we were indecisive. Cathy was professional and gracious.
Clay is a really nice guy and was very informative when helping us find a mattress
Brett did a great job! Easy and convenient experience.
My wife and I had the pleasure of meeting with Christina when we purchased our new matress. Before I go any further, I would like state that when we arrived in the shopping center, a windy thurderstorm was brewing which sent shopping carts from a nearby business speeding in every which direction. Cristina saved the day for someone's vehicle, keeping a speeding cart from ramming into the vehicle. I honestly thought that she was saving her own vehicle but she didn't know who owned the vehicle, she was just saving it! We figured this out and I mentioned it to her as we all walked in together, as she then asked how she could help us. Already impressed to say the least, even better to know we had someone of that character to assist us! She was well educated on what she was explaining, very easy to realize she had put much diligence into learning all about mattresses, but come to find out she didn't specialize in just mattresses, that was her working knowledge, amd she was a saleswoman for any of their products- very impressive! Our experience was incredible and Cristina made it all the more pleasant with her knowledge, patience, integrity (which she demonstrated in the parkibg lot 😃). I would and will recommend Cristina to anyone that will listen- we are repeat customer's to Ashley's, and sales professionals like Cristina make it all the better! Thank you Ashley's and thank you Cristina!
Very patient and friendly. Gave us our space and was very responsive when we were ready with questions. Thank you Thea for your outstanding customer service. You met all of our needs and even got us an earlier delivery date.
I had Bryan as my sales man and he was wonderful. He greeted me with a warm smile and allowed me my space while I looked around. I had mattress questions because they are now selling Purple mattresses at Ashley and Bryan was extremely knowledgeable and was not pushy. This was a fantastic buying experience and I will definitely be back. Please ask for Bryan when you are there. You will not regret having his help.
We placed an order at this store which was met with good smiles and friendly costumer service , we've paid a lot of money and were told we would get our stuff in time with the amount of time we gave them as we were moving and getting new furniture to replace our old worn items. We placed our order months in advance back last year and it wasn’t needed until June. They stated some items had delays but the delay shouldn’t effect us with the time we placed. We ordered 3 full bedroom sets, couches and dining room furniture. While we did receive 2/3 of our items, some items were delayed, then you delayed the delay. And the items we did recieve had bumps and dings. It's almost 3/4 of a year since we paid you guys! Get with it. No item is delayed that long. We should atleast be shipped a store lobby item or given a place holder in the mean time. Ridiculous. Now My son has no furniture and I’m missing a dresser. I wasn’t upset that some of the items were cheaper online and we were not told so during purchase until after we left checked online. I understand you need to make money. But for us to pay thousands of dollars and have this much of a wait?!? If the items aren’t ready, don’t charge me until shipping. The amount of money we gave you, I could of made interest on and bought something else in this time smh Edit: so I just received the rest of my items, my wife had spoken with a representative stating they had the headboard that was missing and would ship out the weekend before last. We waited and they did not come I. The time slot given. She called and they stated they did NOT receive the headboard and that it would come in the next week. She asked to speak with the store manager and they said they would put in notes for him to call in the afternoon, he did not call that day and just before the delivery, he called when we were not available. My wife called back and there were no notes regarding time for him to call. By this time we already had confirmation of the shipment and received the furniture and will no longer go through this again. Not that it’s done with I would suggest just buying off of Amazon, atleast they have their 30 day guarantee, they will refund you if you don’t receive an order and you can get in with your life.
Huge shoutout to our sales person Thea. She did an AMAZING job explaining everything thoroughly and even stayed after to ensure we had the clarity we needed when purchasing our new couch. We love it so much and it’ll be here in less than a week. Thea, thanks a million! You were wonderful.
Joan greeted my family at the door and learned our names. She lead us throughout the store and explained our options as we browsed. Very helpful and we will be returning in the future. Thank you Joan!
Thank you Ashley Furniture Store. I had a great experience. The staff was very friendly and patient. Went in to inquire about a dresser that I had seen online, only to find out that it might be discontinued. Spoke with Cristina Garcia who was committed to helping me find a piece that was similar and something that I would love. And we did!! Thanks again, Cristina. I will definitely return.
This is my first time shopping at Ashley's for myself but my daughter has shopped several times and always had a good experience. Cathy was our salesperson and she did a wonderful job. Cathy was helping us along with another customer, she was very attentive to come back and check on us while we shopped. She made the process smooth and stress free. Cathy was very knowledgeable about products especially the mattresses. My daughter and I both purchased a Sealy mattress. I will definitely go back to Ashley's for future furniture purchases and if your looking to purchase furniture go see Cathy!
Jessica was so helpful and nice!
Christina was great! Attentive, knowledgeable and friendly! Thanks for helping us today!
Came in here after looking online at couches and wanting to see one in person and get an idea of a bed for future purchases. Thea understood the assignment. Specific measurements and budget. Thea was friendly and sincerely cared about me and my experience. Highly recommend seeing Thea at Ashley Homestore in Winchester, VA. You’ll be in great hands !!!
I came into Ashley’s home store with my husband and my daughter today. We came in solely just to look. But we also really did need a new living room set. The sales lady was really nice to us and went out of her way to help us find something we absolutely loved within our budget. If you’re in the area and you need new furniture. Come through the Ashley home store and ask for Joan Kern. She will help with anything you need and make sure you get something you absolutely love!
Jessica was absolutely amazing, I told her an idea I had and she went with it and found me the perfect bed! I would 100% recommend her for anyone needing furniture from Ashley’s!
Super efficient transaction to purchase a recliner. Salesperson knew exactly what I wanted. Would buy from again!
Joan was absolutely incredible. She was very attentive to my needs and what I wanted to see and showed me all of the options. She explained everything in detail and showed me how everything worked. She gave me plenty of time to try things out (mattress and recliner) and didn’t rush me through anything. She was very friendly and personable. I will be going back to select some more furniture and will definitely request Joan for assistance.
Joan provided my wife and I an incredible experience. She was friendly, engaging and knowledgeable about all the products in the store. She also want too aggressive in her sale, which proved my wife and I time to discuss our purchase. Great experience!
Thea was very helpful. Was able to find a living room set and complete the transaction within 40 minutes. Thea went above and beyond to ensure or questions were answered.
Ashley greeted us when we entered the store and listened to our needs. We came in for a cheap sofa that we could get quickly. Ashley walked us around the store showing us the different sofas that met our requirements. We also ended up purchasing a dining room set as well and were very pleased with the care and information provided by Ashley
Christina was a great person to work with
Clay was very helpful. He gave us space to look and make a decision without breathing down our necks.
Fantastic service, very prompt and thorough. A great experience in furniture shopping. Please check-out Ashley Furniture - Winchester Virginia. Thankyou BCS sales representative!
Catherine was a great salesperson. She kind, helpful, knowledgeable and not overbearing! Highly recommend Catherine.
We found what we wanted almost immediately. Catherine was very helpful. The paperwork, however, took quite a lot of time. Not sure if the person doing the ordering/billing was new or training. When we looked at the invoice on our email, the wrong size rug was ordered for delivery.This, if the person was experienced, should never happen. We have 2 deliveries scheduled. I hope they go as smoothly as finding our furniture. Also, the arrangements and cleanliness of the showroom are to be noted. Lovely.
Lori was very helpful and answered all our questions without making us feel pressured. Would recommend!
Joan kern has been amazing and can’t wait to come back and get a new king bed!
Our sales person was ok but forgot to tell us it would be $150 to deliver until we were ready to sign. Our cushion had a zipper that broke. My wife called their service number, and she was Very rude. She should not be in that role working with customers. I have worked with customers for years, and I would never treat someone so poorly. For that reason, we wont shop at Ashleys again.
Lori, was knowledgeable answering our questions and helping Us in making our selections. We ended up purchasing living room and bedroom furniture. If you want a great sales person ask for Lori. Thanks again James
Very easy and selections were plentiful.
Clay was very helpful, good experience!
Very poor. Order a cabinet in March did not receive the one I order they sent another one same color but different style was advised on day of delivery the shelves would be deliver in a week which I was ok with but as of yet I have only received the center shelves that came in June well today I received two more but I needed a total of 4 attached are pictures their customer care department will hang up on you lie snd tell you their system is down but you hear other people helping other customers in background you ask to speak to owner of store and get told he doesn’t have an extension or a secretary to speak to but the lady on phone will be glad to let him know that you would like a return call. No I will never go back and going to send complaint to Better Business Bureau to start next battle
Cristina was very helpful and went the extra mile not once but twice to help get me the right sectional couch that we wanted.. Top Notch and very friendly.. Thanks again Cristina
Joan did an amazing job helping us choose our furniture. Thank you.
Brett helped me find a bedroom set that matched exactly what I was looking for so quickly! Buying here for the first time was so easy!
Ashley furniture store in Winchester. What a friendly nice place. Great servive! Thank you Brett for your help.
I wasnt expecting to have such fantastic customer service walking in to your store but Lori did such an amazing job helping me pick out my living room furniture. I probably changed my mind at least 5 or 7 times and she continued to be so pleasant and polite to help with all my needs. I will definitely be back due to her great service she provided me. Probably for the kitchen table lol. Thank you Lori!
Joan has a awesome upbeat attitude. She met our family needs to find us the perfect couch!
Clay was kind and informative. Morgan, at the front desk, was also wonderful. We had a pleasant and quick experience. We are excited to get our furniture delivered!
Lori was a huge help. Provided great recommendations for what I was looking for. Was quick, precise & attentive! Made the whole process simple!!
I came to Ashley to find a couch and was very satisfied with my visit. Cristina greeted us at the door and was extremely helpful during our time in the store. Great experience! Can't wait to get my sleeper couch!
Joan did an excellent job assisting us in finding everything we needed. It made shopping for new furniture that much better.
Brett is the best very helpfull
Joan is great sales person . Patient friendly knowledgeable. Awesome service Thank you Joan
I had a wonderful sales person. Brett was very patient and kind. I think the experience was much better because I never felt pressure, and would purchase again.
Joan was amazing! We came in once before actually purchasing the couch and she gave us the 5 star treatment. You can tell she has been selling furniture for a very long time.. she is very versed in the material, make, models, etc. I would highly recommend going to Ashley and seeking out Joan for the best furniture buying experience. Thank you so much for getting us comfortable!!!
I Purchased a Couch from here and was helped by Lori. Lori did an amazing job explaining all the configurations of the furniture. Lori answered all of our questions and set up delivery for us. Overall it was a great experience shopping here and I would recommend.
Joan was a great salesperson will buy again from her
Joan was amazing!! She even worked with me on her day off. Great customer service!!
Brett was excellent in articulating the stores available deals, and what colors were available for the style of sectional I was interested in purchasing. He was friendly and conversational, and assuaged my concerns over my credit, and my worries over approval. I appreciate his assistance very much. He made purchasing a big ticket item a positive experience. Id love Brett to assist me in the future whenever I need to make additional furniture purchases. :)
Joan was very knowledgeable and helpful throughout the sale and purchacing process. Will shop here again!!!
Joan was very amazing with helping us find the PERFECT couch for our new home. She was able to answer any questions that we had and was so friendly throughout the entire process with as many questions as we had. Highly recommend going to see her if you’re not sure what you want and have lots of questions.
Great Experience!
Christian Tompkins was incredibly patient with us. He was able to price, configure, and explain every piece and layout of furniture we thought of during our visit. He did it all without being pushy and never seemed like he was forcing the sale. I definitely recommend anyone visiting this Ashley location to ask for Christian when they walk in. You will not be disappointed.
Joan was great. Listened to us and definitely understood our design wants and needs. Very easy to work with and made the furniture and mattress shopping easy.
Clay was super helpful and patient while we made our decisions. Will definitely shop here again.
Joan was very helpful and very informative. I enjoyed the shopping experience.
Clay was very helpful. He gave me space to make my decision on which sofa to purchase. He was patient, kind, knowledgeable, and did not pressure me or follow me through the store. Thank you!
My mom was in the market for a sectional sofa and asked me to go back with her for the purchase. Clay assisted her with finding the perfect sofa and ensured to answer any questions she had. Clay assisted me also with the purchase of a master bedroom set and mattress. Throughout the experience, he did not pressure us to buy anything. Even after debating on which set to purchase, he was patient while I changed my mind frequently. Job well done, sir!
Lori Hampl was so wonderful to work with. She was patient and helpful throughout the entire purchase process.
My wife and I walked into our first Ashley Homestore and we’re greeted immediately by Brett. After 2 hours of sitting on multiple pieces of furniture, we decided on the item for us. What stood out to us was how patient Brett was with us and as we kept changing what we wanted, he did not get frustrated. Very professional and it was very refreshing sales experience for my wife and I! Thank you! We will be coming back for more pieces of furniture for our home! 5/5 stars
I had the best experience at this store. Joan, my salesperson, took her time and had shown me several different pieces of living room furniture. I felt like I was valued, and that Joan really made sure I found the right pieces of furniture for me! Keep up the amazing work, Joan! Thank you!
This place is a joke. Ordered furniture 2 months ago. We just keep getting a text every Wednesday saying they are working on it. Then when you call to find out what the update is you have to wait 30+ mins. It gives you an option to leave a message and to have customer service call you back but their mailbox is full so you can’t. We have a dinning room table with no chairs. Only have one star because the dinning room table was delivered. Had I know the wait would be this long with no communication as to when it would be delivered I would have never gone with them.
My boyfriend and I went in just to look at couches and ended up leaving with one! They have great financing options. Christina was GREAT and helped us through the process. She was patient and did not pressure us to buy anything like other places have. I would recommend Ashley Furniture to everyone!! Ask for Christina, she was so helpful and sweet!!
Wonderful experience! I was searching for a very specific style sectional sofa and Brett was able to find the perfect option that covered all of the bases! He made things very simple and I left a happy customer. Will return! Ask for Brett!
Kelly was super helpful and was able to assist me to finding exactly what I was looking for. Amazing customer service!
Joan was very personable, professional, and helpful. My experience was excellent! Thank you!
Great experience shopping withBtett. He was very helpful in my seeing options and answering my questions.
Joan Kern was helpful and showed me many options! Very pleased with customer service.
Brett did a wonderful job. Very understanding and worked with me through the entire process. If I wasn't happy with a piece he did not try to push it on me. Instead Brett found other options for me to look at. He gets a 10 out of a possible 5. The experience only lost a star because the store did not carry the mattress I wanted at the time while a different location of Ashley's did.
Joan was amazing! Super knowledgeable and sweet! Definitely was worth going just to meet her!. She went into full detail on EVERYTHING in store and helped us resolve alot of anxiety we had with getting just what we needed. She deserves a raise!
Jen was amazing helping us get a recliner in anticipation of my upcoming back surgery.
Excellent service with Lori. I'm very pleased. Thank you again
Got a beautiful new couch at Ashley in Winchester, Va! Joan was very helpful and professional. Great experience.
Joan was a fantastic help. She knows her product and worked to help us get exactly what we needed. Can’t wait to receive our new sectional and other items to fill our home. Thank you again!
Joan was awesome.
I will not be going to ashleys again this happened on my delivery day let alone I purchased a 200 pillow my son thought he would like they don't take refunds my sons mattress is also giving him headaches my son's dresser won't allow the mirror to go on properly I've been in a situation all week with them they don't care how much money you put out or that your not happy with your purchase
Joan was very nice and extremely helpful!!
Excellent customer service from Brett!! He was very attentive and was able to answer any questions we had and to arrange delivery of our new furniture. Thank you!!
Came in looming for a set I had found online and wanted to test out. Clay helped me find the set and also showed me others similar to it and I ended up finding one I liked much better. Fantastic customer service, answered all my questions and made it a really simple process.
Thea Barone was very helpful with her insight to fabric material and animal durability. She did not make us feel pressured. Very knowledgeable and kind. Would go back to her for future purchases.
I should of waited & checked other options. 2 Sales people upset cause only one hooked me. Found Broyhill cheaper & much more comfortable at other Furniture outlets. Couch is not comfortable for $1800.00. Felt pressured to make a choice. Called and left messages for months now about four months later finally got in touch with main customer service yesterday and they said basically I’m stuck with couch. I'm stuck with it now though. :( After almost 4 months, 5 times calling !! !! 😡😡😡😡 Shop a different Furniture Store !! All Ashley wants is your $$$$$. Not your happiness or giving u a great experience!!! Putting my $1800 couch on Facebook today for sale. $1100. $700 loss. Ashley Furniture is TERRIBLE!! Still haven’t heard anything from them except an answer to my review, saying thank you for being part of the Ashley family. I wouldn’t be part of their family if they were the last family on earth. !!! Rip Offs !!!!!!! ////////////////////////////////////////////////////////////////////////////////////////// April-2023 So they sent their warranty repair so called tech out to repair a half inch hole. Now some inernal cushion gone and it looks like someome wrestled a eleaphant on the one seat cushion !!!!!! all WRINKLY !!!!!!!! Ashley Sucks & so does their warranty repair company !!! AVOID THIS COMPANY !!!!!!!!!!!-------------------------------- June 27 2024,no response and they edited my review abd removed names !!!!!!!!!!!!!! STAY AWAY ! RIP OFF CONS SELLING JUNK !!!!!!!
Great overall experience with Clay! He was patient, understood our idea and was very helpful!! Best part was that he never made us feel chased or pressured! Thanks Clay for a wonderful day shopping for the house!
Great experience! Joan was an awesome sales rep, and I explained everything in detail.
Joan did it wonderfully. Customer service and the information she provide about every product it is wonderful.
Joan was a wonderful salesperson,very helpful!!!!
Just want to thank Joan for doing an awesome job on helping us pick out our new living room set.
Furniture shopping at Ashley in Winchester was a very pleasant experience. We were allowed to browse, look and test sofas and chairs with no one looking over our shoulders, but when we had a question an associate was readily available. Our contact was Joan Kern who was most knowledgeable, pleasant and friendly. Her guidance helped us to make a final decision on a sofa, love seat and recliner. We be going back soon.
Mr.Clay did a great job and gave us the best deal! We appreciate his help.
Brett was wonderful super helpful and a delight to talk to. He made buying furniture a really awesome and uplifting experience. He was refreshingly positive and incredibly personable. He wasn’t pushy at all, really took the time to help us find a piece that worked for our space and our family. If you are on the hunt for a poece
Lori is the best!!!!
Our salesman was AWESOME!!!! If you visit Ashley Home Store, see Clay.
Brett was an amazing salesman and very patient with our indecisiveness. Morgan made the checkout process easy and painless.
Thea was wonderful, very helpful, and delightful! She is the best!
Giving Brett a well deserved 6 stars. Brett was very professional and patient with us during our buying process. Very knowledgeable of the products. We furnished 2 bedrooms, living and dining. We will be back to furnish the rest in a couple of weeks.
Bret was great, did all the paperwork in a timely manner, helped with looking for other pieces as well. Great experience. Will shop here again.
Cathy is the best sales person i have had.was nice and helpful defently i am coming back
Ashley is a fantastic place to shop for furniture. Seek out Joan. She is not a high pressure salesperson but actually wants what’s best for you. The shopping experience was easy and scheduled the delivery for just three days away from purchase.
Our sales representative Joan at the Winchester store was awesome. She did an outstanding job! We will go back for future purchases.
Great help from Brett!!
We came to Ashley with a general idea of what we were looking for and Lori was so helpful! She introduced herself to us when we arrived and checked in as we perused. She was attentive without being pushy. She also set up us with a great sofa and loveseat set and the process was so smooth. Very happy with our experience at the Ashley in Winchester.
Ashley Homestore is a great place to get all your furniture needs the staff is excellent all around..Lori is great very nice and very professional we even got our furniture delivered faster than we expected it to be and the delivery guys were awesome thank you again we appreciate you all!!
Needed a bedroom set and had a somewhat tight budget. Lori was WONDERFUL in finding something I love and was affordable. Great buying experience and will be sure to be back if I need anything else!
Wonderful experience shopping at Ashley Furniture . The sales person Christian Tompkins was very helpful and knowledgeable. I was looking for bedroom furniture for my spare room. He showed me several different sets based on what I wanted. Very easy transaction and I was very happy with all the service. I even wound up buying a tv stand. I’ll be back!
JOAN WAS VERY HELPFUL AND WE HAD A GREAT BUYING EXPERIENCE!
Brett was extremely helpful and helped us find exactly what we wanted.
Took me several trips to make a decision on what I wanted. Smiddy was awesome. He remembered what pieces I did like and which ones I didn’t. Thank you.
I purchased a beautiful outdoor set! Brett provided great customer service. Will definitely be back to this showroom.
Super great experience. We are new to the area and essentially needed everything for our new home. Christian took us around the store and patiently waited on me and my three old son to make our furniture selection choices. If we need anything else new for our home, we will be back!
Lori was amazing at helping my boys and I find the perfect couches for our living room. She was informative and knowledgeable and gave us time and space to shop at our comfort level. We will definitely be back!
We had a great experience selecting new dining room chairs at Ashley’s. Joan was super helpful and made a great recommendation for the perfect chairs for our heirloom dining table. Would absolutely work with her and Ashley’s again.
Lori was so great to work with. She warmly greeted us at the door and made everything incredibly easy to understand! She was helpful, kind, and personable! We plan on coming back and will ask for her to help us again. Thanks Lori!
Lori was awesome in finding a couch for my mom.
Brett took care of my mother and I. He was extremely helpful and personable. Not only did he help us find the furniture we needed to add to our bedroom set but he also took the time to get to know us personally.
Excellent attention and kidness, in this store.I was attended by Mr Brett, he was very kind and comfortable.
Lori help us to find a really good deal with our home requirements
The Ashley Furniture Employee was very helpful and proficient with assisting me with finding and purchasing the furniture that I was looking for.
Joan was very helpful in assisting me with my purchase as well as setting up the delivery/ installation process!
Joan was so friendly and patient with us as we sifted through all of our choices and preferences and helped us get the perfect arrangement of living room furniture that would fit our space!
We were helped by Clay, who made it very enjoyable experience. He was very knowledgeable and helpful with picking out our products. Amazing experience at Ashley’s.
Joan provided excellent customer service
Brett was super helpful and knowledgeable and was a big help in picking out the right piece of furniture.
Brett made this the easiest furniture shopping trip I've ever experienced. He listened to EXACTLY what we asked for, showed us multiple examples, and when we provided feedback on what we liked versus what we didn't about those options, he led us to the perfect solution. Incredibly happy with this experience and the purchase!!!!!
Brett was fantastic, listened to what we were looking for and found us an amazing option we immediately loved and bought it.
Joan and Clay were super helpful and efficient!
Lori was very professional and extremely helpful. She was very courteous and polite as she greeted us as soon as we came through the door. We knew what ewe were looking for and her knowledge made ourr decision very easy to make. She is highly recommended.
Joan was so helpful and went above and beyond. She brought rugs, lamps, and end tables over to the furniture I was buying to make sure I liked them before purchasing. She is awesome!
Cathy was the greatest and made the experience pleasant and super easy!!! Would highly recommend talking to her for any of your needs! The rest of the staff was super pleasant and also helpful!
Had a great experience shopping here with the help of Joan Kern, She was so pleasant to work/shop with.
Joan was super helpful and patient.
Great experience, easy process, fast delivery.
Great selection! Cathy was super helpful without being pushy!
I took my daughter here to look for a new bed. Our salesman Keith was great. He wasn’t too pushy, gave us space to take our time and look around without him being at every turn. I will make sure to buy from Keith again.
Ashley’s is such a nice furniture store and I found the perfect couch thanks to Lori! She was very knowledgeable, kind, and pleasant to work with. I appreciate all the help she provided and am so excited to receive my new couch!!
Had a great experience purchasing some new furniture for my home. Jessica was very helpful, pleasant, and got things ready quickly for a smooth transaction. Would recommend Ashley Furniture as well as Jessica to anyone looking to furnish their home.
Joan did a great job showing us around and helping us pick out the best choice for me and my family
Cathy and Ashley Furniture was wonderful! She took over an hour to help my husband and I find the perfect options for us, she had more than enough patience when we couldn't make a quick decision on something, and she made sure we felt comfortable and not pressured the entire time. She did excellent on explaining every detail, fine print, finance options, pricing, and down payment to us with 100% positivity. 10/10 for Cathy!
Clay is a great sales person. Asks all the right questions. Which led us to our purchase. Very knowledgeable of your store inventory.
Great place friendly staff!!!Cathy was awesome and helpful went about and beyond to help us.great customer service!!!
Took 5 months to get my furniture.
Lori was fabulous. Very friendly, very helpful, she knows Ashley products well and was not a pushy salesman. She walked us through the store and explained everything in full detail. The checkout process was even faster. Very impressed. I thank you Lori. Looking forward to my new furniture.
BEWARE SCAMMERS!!!! We bought a 5 piece bedroom set and saw the display and was told it was 5 pieces. Upon delivery, they showed up with two pieces! Then tried to tell us that was 5 pieces. Charged us an arm and a leg for it too. We had to wait a week for delivery rather than getting it day of. Oh well but then we get the wrong stuff. Looked online and the pieces they say were extra were apart of the deal!!!!!! On top of that, stuff was back ordered. Everything is sold separately like literally separately. Foot bed and head board are apparently not apart of the bed. Liars and scammers. Never ever showing here again.
Joan was extremely helpful with my mom. Had her try the more expensive mattress. When my mom wanted to see less expensive mattresses- Joan showed them to her and did not push more expensive mattress. My mom actually bought the expensive one because of her back problems and said it is the most comfortable mattress she has ever had.
Joan took great care of me! I was in and out in no time!! She also kept me updated about new product and what I would be interested in! 10/10 I’d recommend!
Joan was amazing at helping us find the perfect sectional for our home. She was very informative with the financing options and the monthly payments. A very good associate!!
Clay was extremely helpful and patient as we worked our way through the store. The delivery process however was horrible. They scheduled delivery on a different day than what was agreed to when we made our purchase, then said we’d be charged a $140 reschedule fee if we couldn’t receive it. After that they failed to show up or give any notification that they weren’t going to make the delivery. When attempting to reschedule again they chose a time that was not in line with when we said that we were available for delivery we were again told that we’d face a $140 reschedule fee if we could not accept.
Joan is great!
Lori was such a great saleswomen and answered all of our questions. She was very knowledgeable and respectful. She never hovered over us while we were browsing but was always there when we needed her. I would recommend her and the Ashley Furniture store for all your home buying needs!
Lori helped us and was awesome! She explained the difference between the two couches we were stuck between and took the time to explain the different payment plans for each!
We had Joan as a sales rep and she's very professional and knowledgeable. Definitely pleased with our service.
Brett was great! Answered all our questions and was very personable.
Joan was a pure delight to work with I wound recommend asking for her by name when you go to Ashley.
Joan did amazing job!
Smiddy was very easy to deal with while purchasing my third piece of furniture from Ashley Homestore. He got back to me personally a number of times before I went in store and answered all my questions in a timely manner. Once in store he was very pleasant and patient with my kids and myself and didn’t make me feel pressured into buying anything else. I really appreciated working with him and I definitely recommend seeking him out if you are furniture shopping in Winchester VA!
Lori was more than helpful and listened to exactly what we were looking for and delivered excellent customer service!
Cathy was a great help in answering our questions. She was very knowledgeable and friendly.
very nice ans informative of the products
Had a wonderful and smooth shopping experience at the Ashley Furniture in Wincheater. Was promptly greeted by Bret when walking in with my partner. Bret allowed us to look around while checking in occasionally for questions which made the experience less stressful. We found 3 pieces we really liked and had a good time. The store is really clean and well presented.
Joan Kern was knowledgeable and communicated well throughout the decision making and purchasing process. She tracked down the information we needed and followed up with us, providing all the details without being pushy. She was a pleasure to work with.
Cassidy went above an beyond on helping me find the right couch. She also explained everything very specific and clearly during the purchase.
Catherine was amazing! She listened to my concerns and needs and pointed me in the right direction when looking for a new mattress. She was patient and didn’t try to sell us anything… she truly seemed to care and we know she wanted to help! 100% would purchase from her again! Thank you Catherine!
Super easy transaction. Keith was informative and easy to work with. He honored the online prices which were less than the store price. Everything was smooth.
I had a good experience here The lady that attended me was Joan she did a great job on attending my family and was really clear with everything!
Joan has been amazing in helping us today. She was so full of energy and great at explaining everything and very knowledgeable with everything we asked! Also very patient with me!
SCAM ALERT!!! Ashley Furniture messed up our delivery and did not deliver the corner piece of our sectional. They said it was damaged when being loaded on the truck that morning. That’s fine, and I rescheduled another time to have the corner piece delivered. I took off work for ANOTHER day and guess what? They no showed!! Then when calling to ask where they were they said they had no record of a missing piece of the couch nor did they actually schedule the new delivery! Are you kidding me!? Then I had to take YET ANOTHER day off work to set up an actual delivery!! I lost income for numerous extra days all so they could fix their error. There has been zero compensation even though I asked for something…anything to make up for the lost income! Then where the scam and FRAUD part came in I came to learn that they had record of my signature saying everything on the delivery was perfect. I knew that I didn’t sign a single thing and I have now received the document showing the signature. Guess what? It’s not my signature!! THE DRIVERS FRAUDULENTLY SIGNED FOR ME SAYING THE DELIVERY WAS PERFECT AND THAT I HAD EVERYTHING!! It really would be nice to at least get some sort of compensation for the days of lost income and the extra stress Ashley Furniture has so willingly given me!!
Brett was extremely friendly and helpful. He did a great job of letting my wife and I take our time to browse but was there right away to answer our questions.
Very friendly and helpful. Brett helped with everything we needed.
Very friendly service with tons of options and deals
Wasn’t given time to inspect my couch mechanism on delivery. The sides were not aligned so it pops at the socket. Called customer service and they said they only had a few minutes before end of day so might not be able to get through everything. They reordered the engine to try and fix it, but it’s a problem with the frame. I understand the have policies and will need to eventually replace it. But it will take about 4 months
Great experience. Thank you, Jen Mounts, for helping me navigate the new mattress decision tree. I appreciate your product knowledge and efficiency. Also thank you to the woman behind the desk who helped with paperwork and payment (whose name I didn't get.)
Joan was awesome in understanding the needs I was looking for. I have pets and wanted something that would last and she knew what was best. She listened to concerns and made sure I got the best deal possible!
We had a great experience with Joan, she made the process of buying furniture very easy for us.
Just ordered a set of dressers for my daughter, and I have to say..I'm so impressed with Cathy ! She helped me with setting up an account and getting it all ordered, but her friendly attitude and being so helpful and knowledgeable made it a great experience!! I would definitely recommend anyone to see Cathy at Ashley Home store.! She will definitely take care of you !
Super experience! Thank you, Brett! 😃
Great service by Brett!
Lori was awesome to work with! She offered advice and great opinions when I was stuck with an extra credit and didn’t know what to get.
Brett was absolutely exquisite. Did a lovely job at helping me and my mother pick out an amazing couch and and dinning room set. He had some great ideas will definitely be coming back to do business.
Brett is awesome! He helped me pick out a much needed new mattress!
Brett was extremely informative, personable and knowledgeable. We loved how he continued to use our first names whenever he addressed us. We never felt pressured or pushed for a sale.
Great service! Brett was awesome and very personable!! Will ship here again and I’ll look for Brett specifically!
Thank you Cathy for your help!!
We came in looking for the first time and really didn’t plan to purchase anything until we spoke with Joan. She was personable, understanding and tastefully persuasive. We bought a table and an island and we couldn’t be happier with our experience. Thank you!!
Clay was a joy to work with. He gave us information we wanted, told us how to navigate Ashley’s pricing, then gave us room to check things out and chat. He wasn’t too far when we had questions and gladly texted us dimensions and pricing. Easily the best furniture salesman I’ve ever worked with.
Joann is great and so helpful! Great salesperson!!!
Joan was outstanding. She made it so easy for me and was helpful in all areas. I will be sending family and friends to your store and telling them to ask for her so they too can have outstanding service. Thank you Joan and Thank You Ashley stores
Brett was very helpful and patient with us. He returned our phone calls in a appropriate time. I will recommend anyone to see Brett. You have a great employee in your company.
We purchased a bedroom suit from Ashley and were helped by Crystal. She gave us our own space to shop but was available when we needed her. Her service was quick and efficient, and most importantly she was genuinely helping us and not trying to push sales onto us. Thank you Crystal! We will definitely be working with her in the future.
Lori did an awesome job showing us all the sectional options. She was friendly & knowledgeable on all Ashley products. Can’t wait to Netflix & chill!!
Ask for Clay, that's all I have to say.
Crystal was extremely helpful and we feel we got a great deal!! Very exciting with our bedroom set. Thanks Crystal 😊
Told of upcoming sale and had a wonderful salesperson,Thea,walk me through the pricing with no pressure at all. Was told upfront about delivery times so no surprises after I made my selections.
Brett was incredibly helpful and great to work with! He’s the reason we came back to purchase your couch here
Joan was very helpful with helping me with picking out everything and all my questions!
Nice experience Joan was a good help she answered all of my questions
Lori was amazing! The whole experience was excellent, no pressure to buy, gave time to look and discuss. We also were able to “shop” around at other stores and came back o make our purchase! We are very excited to receive our new. purchased living room furniture and could not be happier with the experience! Thank you Lori for the personalized touch!!!
Adjusting our review. We were told at the time of purchase everything was in except for our tv stand. Clay said it would be in 3 weeks. Today, 3 weeks later; we stopped to check on the status of our order. We learned several items are on back order still and we couldn't receive a definite delivery date. Tamra at the front desk said the computer showed 4-6 week wait initially and we were never told that at the beginning. We asked to speak to a manager, and guess what? He's in a corporate meeting on a Saturday and once again have no idea of when he will be out. They don't know much of anything there. Please wait to write your review until the furniture is delivered. Had we known ALL this upfront we wouldn't have given our furniture away nor purchased there. We had a wonderful experience with Clay at Ashley furniture. He was very knowledgeable, patient and kind. We appreciate his excellent customer service. This place is horrible!!!
My husband and I had been talking about looking for a new couch and went into Ashley's homestore to get an idea on what was out there. When we walked in we were greeted by Joan, who made sure to check in and answer all of our questions as we perused the store. We found the perfect couch for an amazing price and Joan helped us find the couch we wanted and let us know we could get it in the color we pictured for our house.
Joan in Winchester was amazing to with as we shopped. She listened to what we wanted/needed to include delivery times. It was a great experience.
Lori was amazing from the time we walked in. She greeted us and then helped us get the perfect furniture for our home!
Brett was very helpful. He showed me exactly what I was looking for and helped me get the best deal. Will definitely be back!
Cathy was very professional and helpful! She made it a great experience for us. She was very knowledgeable. We will recommend others to shop here. Thank you Cathy! We will be back soon!
Lori was incredibly helpful with finding what I wanted. Her product knowledge and overall demeanor were fantastic
The sales associate that helped me was very pleasant and helpful. I can’t wait to get the set we purchased. I will shop here again.
Cathy was great help!! She answered all of the questions that we had but also gave us the space and privacy to make the decisions we needed to together! Highly recommend!
Sales rep did a great job with helping us find just what we needed. She also helped with scheduling our delivery for exactly when we needed it.
I would just like to say that Joan was very helpful today and I would definitely recommend her to my family and friends for their furniture needs.
Great customer service. Lori was so helpful and patient!
The store associate, Clay, was excellent and helped me find the perfect bed and dresser set. I highly recommend having Clay assist you with your furniture purchase!
Brett was amazing helping us choose a new mattress. He was very informative and friendly throughout the whole process. Highly recommend, will be asking for him to assist us next visit!
Joan was excellent with helping us In our purchase today
I recently moved into a new apartment and needed to make my first big furniture decision. Brett greeted me at the door, checked up on me a few times, and answered my questions, while trying to help me find exactly what I was looking for. He was relaxed and easy going and definitely not the pushy sales person you might expect. I appreciated the help from the receptionist, Morgan, who handled my payment and everyone else working that night was pleasant and helpful and easy to talk to. I was able to get a piece of furniture that was very reasonably priced and it's being delivered next week!
Brett was so helpful helping our daughter select the perfect sofa. He took some measurements to make sure it would fit in the space and answered all our questions. Every time we’ve purchased from Ashley Furniture in Winchester the process is so easy!
This was my first time buying furniture for my new home and my experience with Cathy was great! She was so helpful in helping me find a right fit.
Brett was incredibly knowledgeable and patient. We debated between two different complete living room sets and he was kind enough to completely go over both sets in great detail. We have shopped all day today at different furniture stores and Brett was by far the most knowledgeable.
Lori was great and was so helpful!
Lori was amazing! She let us shop without being overwhelming and she helped us get the best price available to us!
Clay was awesome. He provided us with a very professional experience during our search for a new sectional. Ashley's was actually our first stop in our search but we had no reason to shop elsewhere.
It was a smooth transaction. Brett was very nice and professional and tried to be very accommodating with delivery.
The salesman Keith was awesome!! Very pleasant and knowledgeable. Great attitude!!! Will be buying more from him!! The kind of salesman you should want to sell you something!!!
If you want exceptional service and a great experience ask for brett! Very professional throughout the whole process made furnishing our new home very easy for my wife Susan and I…Top notch!!!
Jen was so very helpful in picking out furniture for our new house! She was very patient, answered all questions, and extremely friendly! We looked at furniture and returned to buy and Jen never made us feel rushed to make a purchase or pressure us into purchasing. I would highly recommend from purchasing furniture from Ashley Homestore with Jen!
Brett was most helpful in purchasing our sofa and sectional. Showed us the different pieces available in the grouping and told us about the protection plan. Would definitely recommend him.
Our sales person was Brett and he was phenomenal. He made our shopping experience very pleasant. He went above and beyond with helping us with our purchase. We were about to leave and he offered us something else. I would definitely go back to Ashley if Brett was there and would help me.
Thank you Joan
Joan performed excellently. She was professional, mindful, courteous. Doing business with her was a pleasure.
Joan Kern was a great salesman. Not pushy, gave us all options, and was up front about availabilities.
Wow...I went to buy a mattress and fell in love with a gorgeous bedroom suite. Great furniture selection. A young lady that goes by Cathy waited on me and she was wonderful. I intend on going back to buy a few more items and Miss Cathy will be my go to person.
Great prices, friendly staff.
An affordable furniture store, with friendly and experienced staff. I recommend furniture consultant JOAN KERN to help with your furniture needs. She's very good, Joan has the knowledge and experience
Joan. Was very helpful
Our sales person was Lori at the Winchester, VA location and she was great helping us select our furniture. She gave us a great experience today.
Jen provided exceptional service today. A sales professional who is customer service and results oriented and rapidly responds to all queries. Due to Jen's warm reception coupled with excellent interpersonal skills, we decided to purchase our furniture today. Thank you. Jen.
Clay was great! Helpful but in no way pushy. Will definitely be back.
Great sales and very friendly staff!
We weren’t too sure on what kind of couch we wanted and Joan was very patient with us. Gave us a lot of options and try to work with our measurements we could not exceed. Ended up buying the perfect couch.
We were ready for an update and Joan was very helpful and patient as we tried out many different pieces of furniture and kept adding additional rooms to our final purchase.
Joan was great
Brett Fultz was extremely helpful and knowledgeable. Great experience and highly recommend!
Lori did a great job! I’ll definitely come back to receive such great Customer Service.
Bryan was awesome! Very patient and knowledgeable.
Very nice environment with a friendly, courteous staff. Clay was willing to come in on his day off to accommodate our schedule.
Joan kern assisted us with the purchase of our new sectionals. She was very helpful and informative with all the products and not pushy with making a sale. That’s important.
Lori was awesome! I went in to get a sectional and was in and out within 30 minutes. Lori really knew what she was doing, and helped make sure I had the best experience for my first time in Ashley Furnitures!
Ms.Joan was very kind, polite , and gave us options to what we wanted. Very nice enviornment everyone was kind in general. Defenitely Will recommend. -Alex Sanchez
Joan was a wonderful support to us during our furniture buying experience. She let us browse at our own leisure yet was always there when we had questions. Best of both worlds for a shopping experience.
Joan helped us out, very nice lady and not pushy at all. Just enough service to be perfect!
Overall, a pleasant shopping experience. Staff was helpful but not pushy.
Clay was great, gave us time and distance to make our decision. Very happy.
Great selection and staff, Brett especially, are very helpful.
Brett was awesome and took his time with us.
Thank u clay for being so helpful!!!!
Awesome experience! We had Brett Fultz as our sales man and he did an excellent job! We were very pleased!
Brett was great today! Super helpful and up front and honest with us about pricing and was not super pushy! Definitely will be back to purchase other items by Brett
Brett was very professional. He took the time to show us each option we had available to us. He was to the point and honest from the beginning.
Brett was great with helping us order everything we needed for our living room. He was polite and professional. Definitely will be back, when it comes time to order new furniture.
Joan was absolutely amazing! She took her time to explain everything to us and was so patient with us! It was difficult for us to decide what to get but she didn’t make us feel rush and made us feel good about the decisions we were making, especially since we were spending so much. If we need anything else we will be going back to Joan first!
Brett is a very nice and accommodating sales person. Always enjoy working with him. Ashley has good quality products.
Good service and easy to work with.
Joan Kern was very helpful and a pleasure to work with. It was a very smooth transaction!
Joan was amazing, knowledgeable, and extremely helpful for my family and I selecting a new living room set. Thank you so much.
Keith was awesome! Super helpful
Was looking for a new dining room set. I had a specific style in mind and Joan helped us find all the styles they had. We passed a set that was not exactly what I wanted but I knew it would be a perfect fit in my home. Joan didn't try to pressure me into choosing one that was more expensive, she just took the time to show us the same style with all chairs versus 4 chairs and a bench.
Great person very good at job. Recommend clay to anyone. Thanks
Worse place ever, months went by no furniture. Then we were told their cancelation policy is they don't have one. They kept our deposit and still never got nothing. Hopefully they forgot about us.
Marilaine was the sweetest at Ashley furniture from day one she never made me feel like I needed to make a purchase. She listened to everything I was asking for an also made sure to keep in contact without pressuring me. She made sure to let me know of a sale that was going on which fit the exact price range criteria I was looking for. I highly recommend Ashley furniture and ask for Marilaine she will more than take care of you!
Lori was very helpful and patient in helping us select our new furnirure. It took us some time to decide but she never was pushy or made us feel we were wasting her time. Very nice experience.
Brett has been an excellent sales representative to work with.
Cathy was absolutely AMAZING! She was very informative, helpful and patient with us.
Brett was very easy to work with and super patient while we were choosing our new living room suit.
Great sales man, very helpful and knowledgeable
Salesperson Joan was fantastic she work with me diligently professionaly understood exactly what I was looking and the price range was exactly what I wanted I recommend her and Ashley Furniture store to anyone who's looking to purchase furniture
Marilaine was wonderful! She greeted us at the door, walked us through and was super helpful in helping us find exactly what we wanted!! Highly recommended!
Joan was so helpful but not pushy! Great experience !
Excellent service and didn’t feel pressured
We were very happy with our salesman Keith. He was very patient with us while we were looking around. He was able to get us the furniture we wanted with in a reasonable amount of time. We will definitely come back for the matching furniture. Thanks again for all your help.
Great service by Joan! Loved her, super helpful and knowledgeable!
Brett was a big help and knowledgeable. Great to deal with and I will be coming back again soon
Joan was my salesperson and she was amazing. She was patient, knowledgeable, and showed me several options relevant to what I was looking for. She spent a lot of time with me while I was trying to make a decision and was extremely helpful in finding me the best quality at a great price.
If i could give a zero star review i will....Ashley Furniture have a such horrible customer service..customer representative and sales rep are not helpful and rude....i bought Furniture back in March 5, 2021 they said it takes 3 weeks to deliver but they didn't deliver it after 4 months then it was damage..their technician never came to fix it then i called customer service several times then offered me a 100.00 gift card but never send it to me.....I will never do business with them ever again....beware take your money somewhere else follks.
Cathy was very nice as she greeted us when my husband and I entered the store. She introduced herself, asked us our names, then gave us the store sales and what each sale sign meant. We told her we were looking around and would come to find her if we had questions. We did have some questions and she took us to the furniture we were looking for. Cathy answered all of our questions and more. Very upbeat personality. We purchased a dining table, buffet and cabinets. We were very happy with the customer service that Cathy provided. THANK YOU!!
Lori Hampl was incredible during our purchase of a couch, ottoman, and a table and chairs. She was so kind, not pushy at all, and extremely patient with us. She was also very knowledgeable of the store. I highly recommend asking for her if you’re looking to make a purchase!
Awesome experience with Jen at the Winchester, VA location. No pressure and very experienced with the product line. I had several questions and she was very patient with a persistent potential buyer. She answered all my questions quickly and made the sale.. Thank you Jen!!
Good price, pleasant experience. The saleswoman Jen was amazing, listened to what we wanted and pointed us in the right direction without trying to oversell or push our decision.
Great Experience!!! Joan is super knowledgeable and friendly, a true professional. Will definitely return for future purchases and will recommend Ashley/Joan to my family and friends!
Joan is terrific. Not pushy at all. She walked the store with us numerous times and even moved end tables to make sure they matched with the rest of the furniture we were considering.
Helpful staff, good selection, quick deliveries
My husband and I needed to purchase a new mattress and box spring. Lori was our sales consultant and found us exactly what we needed. She was great. If you are looking for new furniture, go see Lori at the Winchester location 😃
Keith and Sarah treated us great. They were professional and courteous and it was a pleasure to deal with them. Thank you
Joan greater us as we came in, let us know if the sale going on, and then let us shop around. She asked questions to narrow down what we were looking for, and then walked us to those options and gave us time to try them out. We found what we were looking for and she had us checked out in no time. Great customer service!
We enjoyed the variety, can’t be the customer service.
Joan did a great job of listening to what we were looking for and directing us appropriately. Found the perfect furniture, now just a waiting game considering the supply issues going on internationally.
Shoulda gave me a discount but you were still great Brett
Lori was amazing and attentive.
Great Customer service by Brett!!!! Reasonable prices....Durable furniture. Great experience
They shipped the wrong mattress, and I'm having issues on getting the correct one, they have only 1 sku number and should be two different sku's, the customer service are the rudest, heartless people I have ever spoke too. They care less after you receive your order. Spent over 15,000 dollars a d this is the way I got treated.
My purchasing experience was excellent with Jen at Ashley Furniture. Jen was very knowledgeable and listened to what I needed....which is the most important thing. In todays climate it was refreshing to work with someone with a smiling face and is very professional.
Sara was awesome. My husband and I really appreciated the time and attention she gave us. We will be back later when we decide on living room set and will be asking for Sara. You rock girl.😁
We had the best experience purchasing a sectional sleeper from Ashley Homestore. Jennifer Mounts was exceptional, professional and courteous. She even went so far as to give us her personal cell number. We can’t wait to get our sofa!
Excellent service! Clay was very helpful and attentive to what we wanted, will definitely buy from here again.
Daniel was very nice. Easy process. Only reason this isn't 5 stars is the delay in getting items and cost of delivery. Everything else was nice.
Great service Sarah treated me with kindness and respect
Had a great experience with Joan! Wonderful lady!
Joan was fantastic and a great help. Made our purchase an easy transaction!
Cathy was friendly and helpful and made the process of choosing and picking furniture easy and fun. The furniture we chose is good quality and I can't wait to have it for years to come.
This place doesn't even deserve a one star. The way they treat their customers is terrible!!! Christian shouldn't be a manager. He doesn't care about the customers. Didn't have the decency to talk to me when issues came up and hid behind his associates!!! PATHETIC!!!!!!!
Sarah and Smiddy were both extremely knowledgeable and helpful! We will definitely come back for all our furniture needs.
Joan was helpful and knowledgeable.
Joan was absolutely fantastic. She displayed patience, knowledge and a high level of professionalism. We wouldn't have spent as much as we did if it wasn't for our experience with her.
Good deals on living room sets. Clay was very welcoming and made the whole buying process easy.
Clay was very helpful and knowledgeable of the furniture. He didn't pressure us and let us take our time as we decided and debated what we wanted. It was a very pleasant shopping and buying experience. We would definitely shop there again!
Came in looking for a couch. Brett showed me several options and was very knowledgeable about the merchandise. I wound up purchasing a couch and a couch and am very happy about both.
We were helped by Lori in the Winchester Branch. She was fantastic, very polite, and seemed to know the inventory well. She was very patient with us. Answered all our questions and when we needed time to discuss she didn't hover and let us talk. Would definitely ask for her again. She made our purchase an enjoyable experience!
Very helpful in pricing, room design ideas and meeting my needs. Joan was a perfect rep and I couldn’t be more happier with my purchase experience!
Clay did a great job helping us with our purchase.
My husband and I worked with Clay at the Winchester, VA store to purchase furniture for our son over the phone since we live in a different State. We also needed the furniture to be in stock in the store so that we could get it delivered in the next couple days. Clay worked hard to find pieces that were in the warehouse that matched our requirements. He was very helpful! Thanks Clay!!!
Joan made this decision so very easy and within our budget! So thrilled with our experience!
Joan did an amazing job by breaking down costs. Also explaining the of obtaining merchandise on credit.
My experience with Ashley HomeStore was great. My husband and I needed a new couch right away. I called the sales department directly and spoke with Bryan. He was very friendly and was able to suggest items that were very similar to what we were looking for. Also, I was relieved to hear that they had what we wanted in stock. We ordered our sofa on Thursday and Ashley said that it would be delivered the following Tuesday. Five stars for excellent customer service and speedy delivery.
Went to two other furniture stores before we found exactly what we were looking for at Ashley HomeStore. We were greeted right away by Sarah. She showed us all of the models they had of what we were looking for. She then let us look at them on our own and would come back at different points to check on us. Overall, it was a quick and fast experience. Thanks.
The showroom in Winchester, VA was very nice and had an abundance of furniture for all household needs. Lori greeted us at the door and lead us in the direction of what we were looking for. She helped us find the perfect sofa table for our house!
Joann was great help and very knowledgeable!!
Our sales lady Lori did a great job fitting us for our mattress. She took her time went over the details of each mattress we tried. The downfalls of our experience was there seemed to be plenty of staff sitting around on the furniture yet my husband had to help put plastic on the mattress and help wheel it out the door to load it. With all the extra staff and the amount of money you pay we felt they should at least have people load it for you. We also purchased a "cooling" pad which I would not recommend because it doesn't "cool" for the amount of money it was.
SMIDDY was very good at explaining everything and even gave me time to texted my husband too. A very good experience all the way around.
Clay was awesome!
Great prices and good selection. Friendly and knowledgeable associates.
Great experience, wonderful customer service. Never felt pressure to purchase. Ask for Keith, he was extremely helpful and informative about about their products.
Cathy was great with the service.Thank you !!
What a gem to find in Winchester, VA! The assortment of furniture and home decor has something for everyone's taste. Had a great experience with Catherine and loved shopping in a clean environment. I'll be a regular customer for sure. Highly recommended shopping here!
Lori was very friendly and helpful! We loved the way the floor was set up made finding our new sofa very easy! Would definitely recommend!
Lori rocks at Winchester Va Ashley's furniture!! Ask for Lori she is very warm knowledgeable and respectful.
Lori was friendly, attentive, polite, efficient. She gave us the time we needed to make our selection, and we believe she offered us the best price, including protection package that provides best coverage. Smiddy was just as supportive up until the time that his shift ended and then Lori took over; transition was smooth; they demonstrated good teamwork. The overall experience was friendly and professional. We will definitely shop here again. Thank you.
Cathy was amazing! She was helpful as soon as we came in! She gave us time and space to make our decisions came back every so often, she was great at check out help get everything set up! It was a great first experience buying our furniture!
Joan was a pleasure to work with. It's hard to please both of us. Our taste is completely opposite, Joan somehow found exactly what both of us like in our new furniture. Thanks Joan
Looked at so many retailers for benches that would compliment our dining table at home. Ashley Furniture not only had them but they had 6 in stock ready for delivery. Sarah went above and beyond with my mission and I appreciate her so much. She let me know of the financing program even if I was paying upfront. She also let this mother of 3, plus their friends, know of the protection plan to keep these one of a kind find in our area in tip top shape. Sarah would be the one to work with if you want easy and no pressure to window shop or finally doing getting the special piece for your home.
Clay answered all our questions. Very happy with our experience at Ashley Home Store
Cathy was great. She was helpful and very patient. I highly recommend you to stop by and see her.
Jen was fantastic! She went above and beyond for my family. We could not have asked for a better person to help us out. I also want to thank all the staff for being so nice and polite. Made our experience so much better!! We will be back for all of out future purchases. 🥰
Joan was super helpful, very knowledgeable about the products and personable. She helped us understand the differences in mattress options and get the best price for our living room furniture. We will be back to see her for any future purchases.
Nice store with different styles from the norm. Sarah our salesperson was very pleasant and knowledgeable. Easy terms, reasonable price.
Soooo helpful and easy to work with. Very knowledgeable! Thanks!
Clay at Ashley has been really helpful with us picking out furniture and has been knowledgeable about current promotions!
Great staff. Willing to go the extra mile. But weren't clingy or pushy.
Brett helped us find the set we were looking for at a great deal! No pressure and great communication. Very easy deal.
Joan Kern helped me choose the right sectional at a great price. I will definitely be purchasing more from her in the future! Thank you to Monica for getting my great financing also!
Keith was a great salesman, He was very nice and informative! An awesome job explaining the different mattresses and pillows!
Lori was very helpful and friendly and i was able to purchase my couch in a timely manner
Hello just wanted to leave an Awesome thank you to Clay who did and beautiful job helping me when I came to Ashley. Will be back
Joan was extremely knowledgable and patient in helping my wife and I pick out new living room furniture. Very satisfied with the store and their employees!
Gloria has been incredibly helpful since the first time we came in for furniture. She’s friendly, patient, knowledgeable, and very professional. We definitely recommend her!
Sarah was great! Fast service.
I do not like the store’s policy that all sales are final, no returns are allowed. In that case is better to buy online.
I worked with clay to purchase a new sofa and he was very helpful.
Purchased an accent chair at the Winchester store. The experience was rewarding. The sales rep, Brett was professional, patient as I looked over the chair carefully, answered my many questions with ease and was willing to do research to help me feel better about the purchase. He was knowledgeable and the purchase went smooth. Thanks again Brett.
We visited the store in Winchester, Va with 2 young kids that missed their naps earlier in the day. Sarah was very patient, understanding and helpful. She was knowledgeable, answered all of our questions and made certain we got the best deal available. I definitely recommend others visit this store if you are in need of any new furniture.
We had a very friendly and helpful experience today at Ashley homestore! Clay helped us with all our needs and did everything he could to make sure our experience was great and more than we expected!
Ashley HomeStore is the perfect store for furniture. They are very helpful specially a guy name Brett. I recommend it for everyone.
Service is outstanding and the quality of the sofas and chairs are great. We were extremely pleased with the delivery as well. Our sales rep Lori went above and beyond by helping us fit pieces of furniture into the existing space we have to work with. We were extremely pleased with all aspects of sales and delivery.
Gloria was very patient and understanding and took the time out to answer all my question and showed me everything I wanted to see no matter how many times. gloria was a great person
I had a very pleasant experience shopping for my new living room set. The employee that was helping me, Joan Kern, was very knowledgeable and answered all my questions.
Clay was excellent at giving us the best experience and acknowledging all of our questions.
They have beautiful furniture but not too much to fit my taste!
Sarah was super helpful and friendly!
Gloria was absolutely amazing and patient with us as we took 3 days making our final decisions. Walked in wanting to purchase a bed and ended up finding a dinning room table and kitchen island that we had to have also. She took plenty of time explaining all the finance options and the protection plans they had to offer. Was a wonderful shopping experience and would recommend this location and Gloria to everyone.
Great service, our salesman was very professional and not pushy. We were let to find the recliner we wanted and not be rushed. We purchased the recliner we wanted . So glad we went to Ashley Furniture store!
Clay and Natalia were fantastic with helping choose the right furniture, exactly what I wanted and in budget. Purchasing 7 pieces was easy. Getting it delivered has been a nightmare. It seems that they would check for quality inspection before sending it to a warehouse for delivery, Not after setting up a delivery date only to call the day before to say it failed inspection. Ordered in September, advised delivery was end of October, we’re at the end of November and I have 1 of 7 pieces. You will need patience for delivery.
Clay is definitely 5 stars, Great salesman. I have to say I am not happy with the quality of my bedroom set.
My boyfriend and I went to buy our first furniture sets and the team at Ashley’s Winchester couldn’t have been more helpful! Clay walked us through our options and took the time to cater to all of our needs. As a young person looking for their first big purchase, these transactions tend to be intimidating but Clay made everything simple and easy within about a day. Yvonne at the financing desk was also a pleasure and took all of our inquiries seriously and professionally. Couldn’t recommend this team more! We’ll definitely be back in the future!
Terrible headache of a company to attempt to do business with. 5 month delay in waiting for a set of sofas and additional month and counting of delay in waiting for a refund for furniture never received. Excuse after excuse and no form of communication from the company. When someone from Ashley is finally able to be communicated with, there is no form of follow through in getting the issue resolved. The entire process in dealing with Ashley Furniture has been a waste of time and energy with no resolve made on the company’s part.
The sales person was nice and helped us find the perfect mattress and cover. Helped us finance but then we found out the mattress wasn't in stock (despite the fact that she recommended it specifically). Said it would be 3-4 weeks for delivery, no problem. After 4 weeks I called and they said it would be 2 more weeks. Long story short, about 8 weeks later they tried scheduling delivery for the mattress cover but not the mattress. They said that was going to be another 2 weeks. I emailed the regional office to complain and got a phone call from someone who basically told me it is what it is and I could pick another mattress. We canceled our order and went to a competitor that delivered the mattress 18 hours later. First and last time we'll ever shop at Ashley Furniture. Do yourself a favor and just skip this place.
Sarah was fantastic at Ashley furniture store in Winchester Virginia. Really appreciate all her help and will be buying more in the near future! Thanks so much!
A great experience. Sarah was our salesperson. She was very helpful and able to address our questions and needs.
I had a wonderful experience with Joan at Ashley furniture in Winchester!! She was so helpful in finding me exactly what I wanted for my living room! I gave specific requests and she checked all the boxes! I can’t wait to enjoy it!
I love the furniture that you sell usually. I have purchased over $7000 worth of furniture over the last 4 years and never an issue. Fast forward to November 2019 I purchase $4500 worth of furniture for a vacation home that gets very little use. July of 2021 move a bed and the head board splits right where the side rail hooks. Clearly a defect in the piece. I purchased the insurance when I got the furniture. The insurance has issued an approval for replacement on July 28th. Here we are September 13th and cannot get the local store here in Winchester to get my replacement. Hate to say that they have lost me and my families business.
Was very great
Clay was very helpful and kind when buying our sofa
Extremely high priced in my opinion
Catherine H. was great to work with. I had lots of questions about different pieces and price packages along with delivery dates. She checked on all of it for me with a smile on her face. I felt so bad when I came back in and she wasn’t there. But the other salesman assured me she would get the credit for the sale. I felt taken care of by the other salesman, I believe his name was Carl. I was so thankful that I was able to get a delivery date for 6 weeks, instead of 4 months. Fingers crossed it happens, because I sold my old one already. Lol
Clay was awesome I will be buying from him soon !
Lori was great! She worked with me and remembered my preferences. Most of all, even though she was busy, she was pleasant to work with & kept me up to date with status on availability & purchase process.
The sales associate was super patient and nice. A pleasure to work with!
Good selection, good sales representative that helped us. Will for sure go back for the next furniture need.
Sarah was an amazing salesperson. After explaining what I wanted and what my preferences were she quickly narrowed it down to a couple perfect options. She made my experience relaxing & extremely simple & easy. I will definitely consider Ashley Furniture for future needs because of Sarah alone. -Mike
Nice store and set up. Friendly employees but, with the Pandemic some of other stores are hard getting your funiture delivered.
Joan did a great job!
Yvonne provided no help and never showed an ounce of empathy during a conversation about delayed furniture and misinformation. She had a condescending tone, snickered under her breath about the situation. I was told a certain delivery date, they had no issues charging my card but NEVER provided an update. Upon having this conversation Yvonne stated that my contract said a certain delivery time and the a representative should have gone over this with me. NO ONE went over anything with me accept a verbal confirmation of delivery for a specific date. Yvonne then proceeded to hang up on me. When I called back she claimed that I hung up on her. This date has now magically jumped another month out. I will never do business here again since they employ representatives who know nothing about handling a delicate situation. This representative claimed to be the store manager but when I called back I was provided with the ACTUAL store managers name. Absolutely terrible customer service.
Sarah and Christian were amazing with us! They helped my husband find the best bed for him. He has many issues with scoliosis and everything and they listened to his and absolutely cared about our needs. I HIGHLY recommend going here for ur furniture needs especially a bed because they have amazing staff and amazing prices! Thank you for everything you guys we will always go to you first for any of our home needs! Xoxo The Shreves!
Joan was helpful, patient and polite. This made the process easy
Sarah was great and very helpful! Can’t wait for our new sectional to arrive!!
Cathy was great to work with! She asked questions and showed us options based on our answers. She then let us walk around to look and talk. Cathy checked in on us several times and made sure we didn't have any questions. We are leaving today with a dining set and buffet. Thanks so much Cathy!
Will never shop at this store again or refer this company ... it took 4 times to deliver my rails to my bed each time they came in damaged.. i talked to several people in customer care then was told someone from the store would be calling that never happened then when i called into the store the lady was very rude and tried to tell me she talked to me yesterday not sure who she talked to but it wasnt me..
We shopped for a kitchen table and chairs last week. Our salesperson was Ell who was excellent! She was super personable as well as very knowledgeable. We really enjoyed working with her and ended up buying a kitchen set. We had even left the store to go to other furniture stores but came back to work with her some more. She did an awesome job!
Lori delivered great customer service and also help me choose the right color table to match my interior decor at the glance of the picture I showed her. Thanks Lori for your help and I will recommend or buy from her again
Joan was great! Thanks
Ashley furniture doesn't even deserve one star. Our sectional we over paid for started falling apart at the seams after only a few months. We called the store and they told us to go through the warranty company that we paid extra for. Montage.....a whole other disaster. We spent the better part of a year trying to get this fixed. Just for them to tell us we had to go through the store to get it fixed under the manufacturer warranty. Well geuss what, now it has been over a year so the store won't fix it. They want us to pay for new cushions that fell apart a few months after we bought it, even though we went to the store first, before our year had passed. Customer service is awful, they just give you number after number to all different stores, which none of them can help. When we finally spoke to someone who could have helped through corporate (after they gave us a bunch of other numbers to try) they said they won't replace them. I will never buy from them again and if you value your money and sanity I highly recommend buying from a different company. Maybe one with integrity and customer appreciation. We have many more rooms to furnish in our house and it won't be through them.
Cathy did a wonderful job! She knows her stuff! She helped my fiancé and me find our perfect bed!
Clay was amazing! Really nice guy. Made us feel at home. He made us feel comfortable. He was not pushy. He listened to us!
Horrible store!!! I give it one star because nothing lower is available. I bought tables and chairs from them, and they were supposed to deliver in 3 weeks. Instead, they send me a message that they DO NOT KNOW when they will deliver. On top of it when you buy you sign contract that you cannot cancel your items and get your money. You can get only store credit. These are worst than used car salesmen. Crooks!
Sarah was very friendly and easy to work with. She was able to get us a great deal on our sofa and delivery.
Working with Christian was great! Would definitely recommend!
I want to thank store manager Christian for continuing what I've known all along, that Ashley has Superior customer service. Recently after an extended rehab stay I came home to find that the adjustable bed I had bought from them had been completely unwired buy a floor cleaner. Thanks to Christian who talked me through reattaching the wires, on the phone, and even got down on the floor under a similar one at the showroom to get me back up and running. That's why I will only shop for furniture at Ashley
Stopped by Ashley HomeStore after work to check out dining table sets and sofas for our new home we are building. Coming into the home stretch of the build we needed to find some reasonable priced and available with in the next month which can be tough in today's times. We were greated soon as we walked in by Clay who was very friendly, helpful, and not pushy as some salesmen can be. He greeted us and let us browse around while periodically checking on us. Once we found a few styles we liked he helped show us other options we would have not considered which ended up being what we chose. Alot of good quality stuff at reasonable prices and friendly staff. Thanks again to Clay for helping us make a selection on our new furniture.
Joan our sales associate was very helpful and helped get everything we needed.
Clay was phenomenal! As soon as we walked in, we were greeted by him, when we told him what we were looking for he took us to exactly what we wanted. We had gone to several other mattress && furniture stores before && felt very pressured while we shopped. That was not the case with Clay, very friendly && helpful! We will be back in the future.
My salesperson was knowledgeable and accommodating. I came in with a furniture request and Sarah showed me what was available and the pricing. Sarah made my selection easier, explained the options available. We purchased the furniture item and were made aware of delivery and timing. I am a satisfied customer.
We had just bought a new house and wanted to furnish it with new furniture! Happy to find that Ashley Furniture had a awesome deal going on and we got 60% off everything we bought! We picked out a living room, a family room, dining room set and 2 bedroom sets and we were there pretty much all day and our sales lady, Kathy was very patient with us through our selection process and answered all our questions and was very knowledgeable of how long the delivery process would be given most of what we wanted was in stock and some will be delivered in a week while some of our stuff will be delivered in mid October which is a lot better then other furniture stores could offer! They had a huge selection in all rooms to choose from! Needless to say we were very happy when we left and our sales lady Kathy even gave us her card so we could touch base with her any time we needed too!! Ashley Furniture had lots to offer!! Thank you Kathy for taking the time to explain and do a lot of re-adjusting in what we decided on and was very kind and curtious throughout the day!! If your looking for furniture of almost any room I’m sure you will find what you are looking for and at a great price!! Thanks again Kathy and Ashley Furniture!!!
Clay came in on his day off to help us get the furniture we wanted!
What a great day! I called Ashley Furnishings this morning and spoke with Joan about a wall hugger recliner. When I arrived she showed me exactly what I had described to her and within a few minutes I was buying a new recliner and scheduling delivery!! Joan was very friendly, knowledgeable and thorough. I couldn’t be happier!
I had a very great experience and I am very happy with my plan/service! Thanks to Natalia and Sarah for their professionalism and help.
Lori was amazing!!! Extremely helpful and professional. She is knowledgeable about the products and wonderfully personable. She is extremely efficient in helping with your process and makes it pleasant. Loved her!!! Thank you Lori!!!
Ell was very friendly and helpful. She was quick to help get us in the right direction and find what we were looking for and helped us get the bedroom set we loved. Thank you Ell.
Greeted us when we walked in. Let us shop freely but was available when we had questions. Great service!!!!
Well let me say this! Miss Cathy H is the one that greeted us at the door. We let her know that we were looking for recliners. She showed us where they were and said that she would get back with us, which she did shortly (giving us time to at least look around a bit). She came back as she promised and showed us many different types of recliners. We narrowed it down to two. We started with different conversations which led into talking about mattresses and she let us know that of course they were having a sale! Let me say this, We have never had a sale person be so informative about their products! She told us things about mattresses that we had no clue about. After sitting on different mattresses and laying back and having conversations about everything under the sun LOL we walked out of the store Not just buying a recliner but two recliners, a new mattress and a base! Thanks Cathy LOL! Just kidding, Cathy you were great! Ron and Linda
Lori was awesome! Great quality furniture and Lori was So very helpful. We will be back and we will ask for Lori again!!
Keith was extremely professional and got us taken care of with exactly what we needed. He also took the time to show us other thing throughout the store we may be interested in, and we will definitely be coming back to buy a new mattress off him. He is the one true King.
Maleficent (Thea) was a wonderful sales representative! She was warm, friendly, and super helpful. Because she made sure to ask smart and specific questions and patiently listen to my responses, she was able to pinpoint exactly what I was looking for. She also wasn’t too pushy when it came to make final decisions and helped me find the best deal.
Pleasant experience with great assistance from Joan!!
After searching the local area for various pieces of furniture and finding most places didn't have many items in stock, we were pleasantly surprised that not only did Ashley's have a great selection to choose from but mostly everything was available for same week delivery.
Had a great experience purchasing bedroom furniture. Joan was a pleasure to work with. We appreciated here friendly demeanor and attention to detail. Would happily return for future furniture needs.
Very nice store with a great selection. Friendly employees, Joan was very helpful in helping me find what I wanted.
Had a great experience. Jen helped us for hours even staying past her scheduled work hours along with offering to come in on her day off. Things were smooth and quick (on their end). Highly recommend!!!
The salesman was very nice and very helpful, he wasn't pushy, if you go there ask for Clay
Clay was fantastic today. He gave just the right amount of attention and wasnt overbearing or pushy! Great job
Great experience. Easy decision to go with the Tempurpedic with cooling technology with Joan’s expertise and guidance.
Joan was so helpful and it was a great shopping experience.
My salesman Keith, was very professional and helpful. I would highly recommend working with this young man as he was patient, and did not mind doing extra work for my wants and needs in quality of a certain product. He also answered many questions as I walked throughout the showroom, checking out many different products for my new home! He was very upfront and was able to adjust to my humour. He also went and did research multiple times on multiple products, and provided me pricing. Purchasing process was seamless and I will definitely shop there again! The office staff also was very professional, and explained every detail from purchase to delivery options.
I purchased a bedroom set from Ashley's Furniture and the salesman Clay Steagall was such a pleasure to work with. He was very pleasant and kind man. Thank you Clay for all your help!! I will keep your card for future purchases.
Joan was kind and helped us with our furniture selection. She's awesome!
Do not bother purchasing anything from here. I purchased a couch, specifically asked if the ottoman that was RIGHT in front of it, came with it, I was told yes. I clarified that when I make the purchase that its the couch AND the ottoman, and she assured me it was. I also called ahead of time and asked if shipping was free, I was told yes until I went to pay for the couch. When the couch arrived there was no ottoman. I called, they told me that it didn't come with one that I had to purchase it separate. The ottoman was almost the same price as the couch. After speaking with customer care, they informed me that the sales person told me the ottoman is apart of the "collection", not that it comes with the couch. I wouldn't have bought the couch if it didn't come with something to put your feet up on. Customer care didn't even off a discount on the ottoman to purchase even after I was told it comes with the couch. Do not purchase from here.
Lori was pleasant and patient. Thanks for the great service.
Joan was fantastic to work with. Very informative and helpful. Helped us explore all options. Didn’t use high pressure sales tactics which I appreciate. Will definitely recommend her to others!
Clay and Jen were very helpful in store with finding best price and fast delivery!
Lori at the Winchester VA location was phenomenal with her service and help. I visited this location 3 different times while choosing furniture for 3 rooms. She was professional and extremely patient and so very sweet. I will ask for her on my future purchases.
Joan was extremely helpful with our purchase. Thanks so much!
Joan was friendly, professional, and helpful. I look forward to my next purchase.
Ell at Winchester Ashley Home Furnishings did an excellent job helping us pick out the furniture for our new house. She was nice but gave us the space we needed to make our decisions 😊
THIS PLACE IS TERRIBLE!! YOU'RE ONLY GOOD ENOUGH AS A CUSTOMER WHEN THEY WANT TO TAKE YOUR MONEY BUT WHEN ISSUES ARISE NO ONE WANTS TO DEAL WITH YOU. CHRISTIAN IS THE WORST!!!!!!!!!! HE TALKED TO ME LONG ENOUGH TO SHUT ME UP .... BUT WHEN I TRIED TO FOLLOW UP WITH HIM HE'S NOWHERE TO BE FOUND. HE KEEPS SENDING MESSAGES THROUGH THE ASSOCIATES AND DOESN'T HAVE THE DECENCY TO SPEAK TO ME HIMSELF!!!! I WILL NEVER DO BUSINESS HERE AGAIN!!!! I WISH I COULD GIVE THIS PLACE ZERO STARS .... BECAUSE EVEN A ONE STAR RATING IS TOO GOOD FOR THEM!!!!
We were greeted at the door by Joan. She was very attentive to our needs and gave us great advice on the things we were looking for and and even told us on other finance options we were not aware of. She worked with us to get the best deals we could get and at the end of the day, we are walking out of here with some great furniture for a very great price and an awesome experience. Thank you so much Joan for all of your help with our transaction today!!
Thank you so much for all of your help and advice! You were amazing!! The Garcia's
Pleasant experience. I knew and explained exactly what I wanted and the salesman knew immediately what to show me. I selected the second of 2 options that fit my requirements. Price was competitive and delivery was arranged.
Purchased at Ashley furniture yesterday. Really nice quality and selection. Furniture is displayed in a nice open environment which helps the consumer imagine the furniture in their own home. Ask for Clay (Salesperson). Very informative. Goes out of his way to make sure you have the information needed to make a good furniture decision.
Sarah was super helpful in getting me into the right furniture as quickly as possible. She also helped me interpret some room style issues I was having which was great. Didn’t try to talk me in to, or out of, anything - just guided me along, gave feedback, and didn’t make me feel pressured like others in the industry have done to me.
There service is terrible. I've got postponed 4 times on my delivery. They didn't even call me to lt me know my furniture wasn't going to be delivered. Ashley's is horrible do not here. I'm shocked that they're still in-service
Sarah was amazing and very helpful while also being funny and friendly we had an amazing experience and smitty was very helpful in helping us find the best couch for us
Clay was super helpful with my purchase! I highly recommend him. I sure will be back! Thank you Clay!
We were greeted by Sarah and she helped us with all of our needs. We even left with more than we expected. Sarah was informative and most importantly, she was fun! Quickest 3k I’ve spent and not sorry about it 😉
Joan was kind and very patient with us as we chose a bedroom set for our son. We are looking forward to coming back to choose a set for ourselves!
Great experience! Clay did a great job answering questions and showing us several different couches until we found the right one for us.
Lori was amazing from start to finish. She was very diligent in helping find the exact piece that I wanted. I will definitely buy my next piece from her.
Keith was great!! Helpful, but not pushy. Overall a great experience!
This was the best furniture shopping experience I’ve had! I had great customer service from Sarah and she was very eager to do everything she could to make this process simple and easy. They even held my furniture until I was able to move. This is the best store for furniture.
Clay Steagall was my person and was very patient since we were in the store for almost 2 hours. There was no pressure from him at all.
Great customer service. Sarah was very helpful in the buying process of our new dining room table.
Customer service was excellent, Sarah was awesome. She matched the online prices from corporate which was great. We were in and out in about 45 minutes.
Very helpful and friendly workers which made the process very smooth for my family.
We purchased a living room set on March 6th. According to the salesperson it would arrive in 5-7 weeks. We had heard nothing so we called the store at the eight week mark. The very kind customer service woman notified me that our items were back ordered. This explains why the saleswoman did not give us a paper receipt but instead emailed the receipt after payment was received. After learning of the back order we were told that the local store manager would call us within 24 hours which he did. I was pleased to be informed that my furniture would arrive on May 20th and they allowed me to pick my deliver day of May 26th. Upon calling prior to delivery date for a more specific time so I could ensure I would be home, I was told my furniture was back ordered until July, and that I should not feel alone because 32 other people are waiting for the same set. Thirty two disappointed customers, as if this should be reassuring. We’ve requested a discount with no call back and I can only imagine when my furniture will be delivered. Buyer beware, they will take your money for furniture they know they can’t get and make excuses blaming Covid or a winter storm in Texas. Thank you to Grand Home furnishings who was miraculously able to get our new bedroom set delivered in UNDER the two weeks promised. If I could get my money back from Ashley I’d go to Grand home for my living room set.
Thanks to Joan, our shopping experience was wonderful!
Sarah and Tamra took great care of us. Sarah was very attentive to our needs and questions without being too overbearing. She was also relatable and easy to talk to. Tamra was extremely pleasant during the purchase process. The only reason I'm not giving this five stars is because the rest of the store representatives were somewhat aloof and uninviting.
Sarah was very helpful and friendly.
Ell Mills was fantastic and made this shopping experience wonderful
Very nice selection of high quality furnishings. The place to go if you’re looking for bedroom, living room, or dining room furniture. Cathy was no pressure but quick to help.
Joan, at the Winchester Va. store, did a fantastic job with my wife and I. She was attentive, courteous, professional, and easy going. She made the task of buying furniture easy and pressure free. I would highly recommend her to any of my friends and associates. Thank you Joan.
Clay was extremely professional, knowledgeable, and helpful. We're very glad we came into Ashley Home Store today. Thank you Clay!
Wanted to return an item and it's almost impossible due to the incompetence of the staff and now I'm stuck with debt on things I never received, thanks for hurting my credit.
Jen at Ashley Homestore was super helpful to find a sectional that met my needs! And she genuinely seemed happy to help. Pleasant experience.
Lori was so helpful helping me determine the size of furniture I needed. She was very professional and knowledgeable about the inventory. I highly recommend Lori if you are in need of beautiful furniture. Thank you Lori for making my experience super easy and fun.
Great experience at Ashley HomeStore. Ell walked us through all of our options and we left very happy. Highly recommend!
Clay was very helpful in working with us regarding shipping and price. A quick and easy experience. We are pleased with our purchase and look forward to it arriving. Thank you!
Jen was our sales rep. who assisted us in our purchase. It was very welcoming when I walked in there after not being there for close to a year and she remember me and my family. We had a little difficulty making some decisions, but she did all that she could to find the right fit for us! Couldn’t have asked for a better experience!
We had a wonderful experience at Ashley Furniture. Our salesperson Joan was absolutely Amazing! She worked with us as we moved from suit to suit until we finally settled on the perfect one! We have never had such an easy transaction purchasing furniture! Definitely go in and ask for Joan. It’s well worth it!
Joan did an excellent job of showing Ashley's furniture and beds. She answered all my questions
I have been looking for a new bedroom set. I went into Ashley to just look around. I feel in love with the Realyn set. I've been into several other Ashley stores, but no one would help me find what I was looking for. Joan Kerns did an awesome job. She was knowledgeable, thoughtful and kind. She text me a few times to tell me about sales, ect. And when I decided to get the furniture she sat down with me and discussed my options. She also told me about delivery options. Joan really took the time to make my shopping experience a pleasure.
Spoke to Customer Service after I was left without a bed for over two weeks.. I was told I would be compensated for being inconvenienced and for sending incompetent delivery guys on first delivery a day they feel because they replaced their damaged bed after leaving me with no bed for over two weeks they feeling replacing was enough. I'm absolutely disappointed and this is the worst store over. Will not buy from this store again. I should have let them take it back and gone elsewhere. DO NOT USE THIS STORE. THEY HAVE HORRIBLE CUSTOMER SERVICE AND TAKE NO RESPONSIBILITY FOR THEIR NEGLIGENCE AND INCONVENIENCE THEY CAUSE. Ordered a bed on January 4th 2021, bed kept getting delayed. They recommended I order a different one in the last week of April. I decided to order a different one and it arrived on May 15th, the delivery guys did a sloppy job putting bed together and causing damage to it. There were pieces missing from the bottom of bed and storage drawer kept getting stuck because it was not aligned right. The part that holds the Cali Mattress is so flimsy it looks like if you lay on it with out the support that it needs it will break. I'm absolutely disappointed on the service and how the store and customer service has left me with a bed that can not be used without risking it breaking. The screws were loose and we were told they have to submit a claim to get back to me, leaving me without a bed. Definitely dissatisfied with the service and merchandise and once this is is addressed I will not be shopping here again. I paid for delivery and set up and I got a bed that isn't worth the price they are charging me. I would not recommend this store at this time.
Clay was fabulous and very knowledgeable. He wasn’t pushy and gave us time to discuss our decision.
Clay was amazing to work with! His patience with our two young children helped so much. He even gave them balloons. We will return to shop with him again.
Joan was outstanding!
After several trips in and numerous phone calls to Sarah O'Neill she went out of her way to ensure that I got the furniture I wanted in a timely fashion
Sells poor quality furniture. 2 year old King bed fell apart. Did not stand behind product. Will not shop Ashley Furniture ever again.
Come shop with Joan ...She made our experience a pleasure and even got us a $200 dollar discount...My sales experience was great but from there it has went nothing but downhill...My daughter's bedroom set was supposed to be in stock and we were told we should have that within 2 weeks, that was on May 8th...Two times we were scheduled for delivery and now we are told AGAIN, that her bedframe didn't pass final quality control...DON'T tell someone that everything is good when it clearly isn't...We spent over 10 thousand dollars on a living room and bedroom set and we are getting it a little at a time...I just want my daughter to have a bed to sleep in
Joan did a wonderful job 👏!!
I do not recommend this store ,they are the worst ,they have 0 organization .I went to the store to cancel the furniture I had bought more than 6 months ago and they never arrived and trusting them I bought a new furniture that were supposed to arrive faster howsoever these items arrived as they said plus 2 more items from the one I already canceled before ,with an amount of $1560 which I never received in my home cause has nothing to do with my new one .After this I went to the store so many times cause they keep delivering the same two items that was canceled and they got mad at my presence like it was my fault how awful they work ,after my last intent they finally stop delivering to me and they took out the system but they still charging that money .
The whole process was quick and easy. Sarah, Christian and Morgan provided fantastic customer service! We will definitely be returning!
Worked with Lori as our sales Representative. She was able to point out a Sofa we described that fits our needs and wants in our new home. She went above and beyond by staying late and had the patience to answer all questions. Was able to provide the best customer service without being a following sales representative to make a sale. Lori was excellent to work with.
Clay was very helpful and patience. Thank you Clay!
Cathy was great. I got the help I needed and was very pleased with the service.
Joan K. was a great help. She showed us what we were looking for and was very accommodating, even came in on her day off to help us finish our purchase after we closed on our new House. THANKS, Joan you’ve been awesome.
After visiting 5 other stores found exactly what we were looking for. And at a great price.quick delivery too!
Joan was great, she spent a lot of time with us while we were trying to find the perfect couch, was very helpful, would definitely come to see her again for all our furniture needs !
Bought a sectional couch & received in late Dec 2020. Talked to them 2 weeks later saying we think the frame is cracked & they had us contact customer service. We had one 30 second conversation & they said they'd get back to us. We've sent over 15 emails & have been to the store 3 times & have never heard from anyone. Buying there was no problem but customer service is worse than dealing with a cable company. If I could give no stars I would. So here we are 5 days later & no reply from Ashley's. I have no idea why someone would ever buy from this company. 6/10/21 - So Ashley has sent us new covers ( not the real problem ) and will come out on 7/27/21 ( almost 7 weeks from now ) to inspect the couch for a cracked frame. So we're talking over 6 months since we filed our first complaint. I really don't know what else to say but WOW!!!!
Lori was knowledgeable, kind and informative when helping us select a couch. She listened to our needs and concerns and assisted us in making the best purchase for our space.
Joan Kern was very helpful and very knowledgeable abut our choice in furniture. Joan helped us pick our new living room suite and are delighted. Thanks a lot.
Clay was excellent!
We would like to say that we had such a great experience in Ashley’s Furniture Store not only yesterday but came again the next day. We were met with a person that knew what she was talking about, handled and took in what we wanted and made it happen. A true professional in this field and made us feel so welcome. This sweet person is Catherine. We will tell our family of our experience and the comfort and true kindness we’ve experienced on the 17th and 18th of April 2021. We will never forget and we will come again. Thank you again. Mainly I need a bookcase and living room furniture soon. She deserves some form of acknowledgment of great service toward Ashley’s patrons or something!
I would highly recommend Clay at the Ashley Homestore in Winchester, Va. Clay went above and beyond to help make our first bedroom set purchase an enjoyable and stress free experience! Thanks again Clay!
We were grately blessed by the support and service we received from Clay amd Tamra. We came in only to try out and view some furniture. We already knew what we wanted was not in stock. But Clay listened to us and recommened optional livingroom suits that would fill our needs/wants. We found a great set for a great price, that we could acquire right away, thanks to his efforts. Then due to complications I had to rush out before we could finalize the sale. Both Clay and Tamra happily stayed late to assist me when I returned. For very informed friendly service and willingness to go the extra mile. 5 Stars and our thanks!
We bought a home that had limited space options for our living room. Joan took the time to help us measure and piece together parts of a sectional. Her help gave us the most bang for our buck and the most seating possible.
Clay at the Winchester Ashley furniture store was awesome and very helpful with us in buying our first couch!
I went into the store not knowing if I would buy anything or not but I was greeted and asked if I need anything, Mr. Clay was very helpful when I asked questions and was kind helped me figure the sofa couches I wanted for my living room and overall my experience was amazing with this store, all the employees were friendly and kind with each other and customers which makes me want to revisit in future. :)
Ell was our sales rep. She was amazing! She was polite, knowledgeable, patient, and overall a pleasure to work with. We purchased a bedroom set a few weeks ago and we returned today to purchase a sofa set. We worked with her both times and if we return to purchase any more items, we will definitely choose to work with her again!
Joan helped us choose the perfect furniture for our living room and helped us coordinate a speedy delivery!
This was my our time in an Ashley furniture. We were greeted by Smitty and given just the right amount of attention without feeling harassed or pushy. The furniture is of better quality than some other stores. We bought new furniture and are extremely happy with the entire experience. Thank you to Smitty and Clay for being so helpful and answering all of our questions.
Clay was awesome, knowledgeable, and VERY helpful!! He is definitely a great asset to Ashley furniture!
I keep trying to call to get a status on my order from February. Everyone I get a hold of transfers me again because it’s “Not their department.” Still currently on hold, probably will just cancel my whole order when I finally get a human for more than 5 seconds.
TERRIBLE, STRESSFUL, HORRIFIC… barely even begins to describe how bad our experience has been with this location/company. We began our order in March (yes it is now almost September). My boyfriend ordered a couch through Ashley Financing and I ordered all our other items (including a dinning room table) through Progressive Leasing. We were told 8 weeks at the most for all our items. It was much longer than that. The couch came first, already having issues, very poor quality. The delivery people also showed up at an incorrect time, and those who answered the phone at the office said the time frame (4 hrs) we are told via phone is just a guideline but they can show up whenever that day. We got home to them sleeping on our lawn and ruining our new floor with the metal parts of the couch. 2 months later my items were finally available. Two days before delivery we were notified that 2 items of the bunch did not pass quality inspection but they would put a Rush so we get them in 2 weeks. Delivery drivers show up (still the wrong time but whatever at that point) with a dining room table that they showed us had a HUGE scratch that was “fixed” with what looked like sharpie. This was returned and I was assured 2 weeks for 3 out of 5 of the items I ordered. I was then called telling me that my Progressive Leasing approval has expired since we were now over 4 months into this issue. I needed new approval. I took 2 weeks break due to the pure stress (while pregnant) this company has caused me. Called them back with my progressive approval AND they told me my order had been cancelled without financial approval and I would have the same waiting period again once I signed the leasing approval docs again….. ALSO they suggested I just pick new items they may have in stock to make it easier on them and so I wouldn’t have to wait and they are “sure it would match” the two items I already had from the first set. I am NEVER using Ashley furniture again. I am suggesting all my friends and family do not as well, especially not THIS location. If you value your money, sanity, and time PLEASE choose somewhere else!
Clay was a great salesman! He helped me finance a new couch for 0% interest for 12 months. He even matched the online price! Great Deal!
Ask for Lori
The responsiveness and helpful assistance by our sales rep Clay at the Winchester store was truly above and beyond. He listened to our needs, took them to heart, and never was pushy or aggressive in the least, but simply did what he could to satisfy us as customers both on our selections and the prices. We could not have been more pleased with his professionalism, diligence and prompt care in addressing our multiple requests. We expect we'll seek his assistance in the future for additional purchases.
Jennifer was very helpful and made the process quick and easy! They also price matched from another store!
We were extremely pleased with the sales professional Catherine Huth at the Winchester, Va Ashley Furniture store. She was very friendly and helpful throughout our whole purchase process.
We went on March 19th just to look around. We saw a couple of beautiful couches. One really awesome so we went had lunch and talked about it. Came back and bought it. Went home nope not fitting in the house. So the next day we went back told them what has happened. They not happy about it gave us the cancellation and will be called in 7 to 10 days. They called two days later. I missed there call outside with the grandson. I have returned there call every day since the 23rd of March. Friday ibtalked to someone I left message and she left email. As of Saturday night still no return call from them. I believe if they took it out that fast they can put it back that fast. I will not recommend them to anyone because all fine and dandy before and during. When we had to come back and cancel she was rude polite the manager said nothing and we still haven't heard nothing from them. I AM CALLING I GUESS THE MAIN OFFICE ON MONDAY BECAUSE THIS IS RIDICULOUS. I'M NOT CHOPPED LIVER JUST A CUSTOMER THAT IS WAITING ON HER HOUSE SO I COULD PUT THAT COUCH IN THAT I LOVE SO MUCH. WHEN WE DO GET OUR HOUSE ASHLEY FURNITURE WILL NOT BE ON MY LIST OF PLACES TO GET MY FURNITURE. SAD SITUATION IT IS.
My fiancee and I feel like we got an amazing deal today! I wasn't expecting to find what we wanted at a decent price, but we did. We got this amazing mattress, a super firm mattress that just feels like heaven for an alternating position sleeper for one 800, queen size. A reclining sofa and love seat for a little under 1000. We couldn't be happier. Clay was our salesman and he was very patient and helpful. We took over two hours in there looking at everything and he never seemed agitated. Thanks Ashley's!
(Translated by Google) I do not recommend it much problems in the delivery of the products (Original) No lo recomiento mucho problemas en la entrega de los productos
Joan was very helpful and pleasant to work with. A great experience in buying furniture
Our first time to Ashley Home Store in Winchester, VA Met Catherine, Cathy, who helped us find a guest room mattress We appreciate her knowledge and warm personality Overall a very nice visit to Ashley
Establishment was very clean and staff was friendly
Joan was very helpful. Very knowledgeable and very patient.
Joan is a great salesperson! Very patient with all my indecisiveness and was knowledgeable enough to help us make the right choices. The thing we appreciated about her the most was her honesty and forthcoming on facts we would not have known would be important for our decision making. It made a huge difference in the choice of a sectional we bought for our living room.
March 2021 My order was placed in February for a bed set that was advertised in stock at the warehouse. They give me a delivery date of March and then once March arrived I contacted the order department to have a very rude representative tell me my order was not even made nor ready to be until April. I then received a phone call for the order department at 5:45 pm on March 15 stating my order was not to be shipped until the end of May. I returned the phone call at 5:48 pm and they state they are closed and even state on the voice mail that they close at 6pm. Meanwhile I have no bedroom furniture because I was going off of what I was told and signed for and promised when I purchased my order. 5/11/2021 Well here’s two promised delivery dates now and still no bed no dresser now the new date is June 9th. How about a return phone call from anyone no can’t even have an explanation on why my order is not complete or where my order is instead I just get recorded messages or text messages saying thank you for my order. I’ve even offered to go and pick up my order so I can actually sleep on a bed and yet I get nothing. I’ve added to this post twice and still not even a reply here first time was back in March
Want to give a shout out to Christian Tompkins who assisted us today with our purchases. We have been going to a lot of stores, trying to find the right bed and patio furniture for our new home. When we entered the store Christian made immediate contact with us inquiring if we needed anything. We told him that we were just browsing around, but he made a point to check on us about every 5 minutes or so. Now here is the kicker. When I go into a place to where I may be making a large purchase, the first thing I do is give the impression that I don't want to be bothered or "I am just looking around". The reason being is that the person who really wants to make the sale will always check on us. I observed several other sales people in the store, and many of them were on their cell phones and didn't even acknowledge our presence. Christian was on top of things and was extremely helpful. Good Job Christian!!! We look forward to making additional purchases from Ashley's thanks to Christians assistance.
After a terrible experience at a different furniture store, I had the pleasure of being helped by Clay. He helped me find everything I was looking for and was honest about delivery dates/ when things will be back in stock. I’m so excited for my new couch and oversized chair thanks to Clay!
Very informed sales representative.
Jennifer was helpful and knowledgeable about products and styles. She was very friendly and didn’t make us feel obligated, but gave us good information when requested.
Clay is the man. Friendly and knowledgeable. Recommend asking for him.
Was really happy with Ashley in Winchester Va and a huge thanks to Joan for pointing us in the right direction for our wonderful couch
Joan was very professional. She greeted me at the door, I told her what I was interested in, she took me right to the sofa I wanted. She asked if I was interested in a new mattress and when I said no, she did not pressure me at all to get one. She offered me delivery on a weekday for a lower delivery fee. She also told me about the warranty package which I purchased. All in all I would come back and ask specifically for Joan.
Great job from Jennifer with taking care of us, especially with an energetic 4 year old at too speed. Patience and assistance was top notch and appreciated. She was fast with pricing and got us everything we needed.
Jennifer M, , our sales rep was Awesome! She helped us get exactly what we needed! She was so patient with us! Can’t wait till our Sleeper Sofa/Chaise Lounge, loveseat and Ottoman arrive! Ask for Jennifer!!
I was very disappointed with the store. They are very unprofessional and misleading (scammers). They show furniture together in sets and then tell you everything doesn’t come with it for the price. You start out at $700 and then your up to $1000. Very misleading and disappointed with the operation. Very unprofessional and misleading. STAY AWAY
My associate was vey helpful, polite and informative. Thank you.
The staff was helpful and my purchase was quick and easy. Large selection of furniture on display as well.
Jennifer listened to what I was looking for and was very helpful in finding a perfect fit. Happy with the outcome.
Joan was extremely helpful while we picked out pieces for our new home. She suggested furniture that was in line with our taste while also giving us time to browse the store.
Jennifer was amazing and made the buying process very easy! I have to say she was also extremely knowledgeable and knew her stuff and if she didn’t she was quick to ask and get an answer. I do have to say I went in to Ashley furniture a week prior and the guy that was helping me made me feel a bit uncomfortable so I left and did not purchase anything. I did come back though because I really wanted to buy a couch for my new home and I’m so glad it was Jennifer there helping me and she was by far the best person I have ever had to buy furniture from and I have bought a lot of furniture from Ashley’s in the past. I would also suggest you get a warranty with all of your furniture you buy from Ashley’s and believe me it will be worth the extra money to do so as I have learned from that mistake in the past.
Joan was great help. Smooth buying of a sofa thanks so much!
Joan was very friendly and knowledgeable. Super easy to purchase from. I will ask for her next time in the store
Joan was amazing, she answered all my questions and I would definitely go back!
My wife and I purchased a couple of furniture sets and had a great experience. Ashely has a great floor selection and plenty of options. Our sales person, Clay, was very helpful in answering all of our questions. We would definitely recommend.
We had a great experience at Ashley Home Store. Joan was enthusiastic and very helpful the entire time. She made us feel comfortable. Thank you Joan!
Probably the best furniture buying experience I've ever had. Because my sales executive was perfect. Joan knew all about the products and knew how to let the customer make their own decision. I will be back for the other rooms in my house. 6 stars :)
We enjoyed shopping at Ashley’s and found the perfect couch for our family at a great price. Madison, our associate, made the experience easy and comfortable. She didn’t put pressure on us and was very knowledgeable and helpful. We are happy costumers! I also really enjoyed the layout and decor of the store. Super clean as well!
Madison was patient, informative and friendly. We were very indecisive to several great options but Madison gave us space to decide and was never over barring. We will shop here again.
The sales staffs in the store was very nice while they were doing the sales, but after we waited 6 weeks for the furniture to be delivered; most of the pieces were defective or broken while they were putting pieces together. we refused to receive it . No a courtesy call was receive from the store to help with resolutions. After 2 days went back to the store to cancel the orders after the frustrating experience and the store manager wants to charge us 30% restocking fees if cancel the order. We Ended up taking a new delivery date with new furniture. Will updated feedback after new delivered date.
Jennifer is so kind & understanding to what we needed and wanted for our home, we were greatly to have her to help us pick & choose the right furniture for our new home. Thank you so much for having a great sales person like Jennifer. 0
The service was wonderful. I was greeted when I walked in by Lori. She was very helpful in finding me what I was looking for and what was in stock. It was all low pressure, which I find great. The checkout process was smooth and everyone that helped was very nice. I highly recommend this store if you’re looking for a great staff, a good selection, and a low pressure environment.
Joan was great! Excellent customer service, she was very patient and helpful. She helped me select furniture that fits my taste and needs. Would gladly come back to this Ashley Homestore just for her service.
Never been lied to so many times as I have by the people who work here. First they said 8 weeks then changed it to 5-6 weeks and now its time for delivery they say at least another month. I should have said no thanks and walked out. Now they have our money and refuse to return if I cancel. Lesson learned "NEVER BUY FURNITURE FROM ASHLEY IN WINCHESTER EVER AGAIN". IF I wanted to wait over 2 months for furniture I would have made it myself!
Joan was not a salesperson she was more like a counselor that gave me the information I needed to make a decision. She is defiantly a person you would want to visit when you use the Winchester store. I give her 10 stars. She just deserves it.
Salesperson was knowledgeable and easy to work with.
Greeted upon walking in the door by Joan. She was friendly and very knowledgeable. She made the experience painless and quick. Definitely will go back!
Clay made our shopping experience fun and hassle free. He helped us find exactly what we needed and explained all the ins and outs for making the best decision. Thank you Clay and Ashley Home Store for a great buying experience today!
Cathy was extremely knowledgeable and patient. She explained and demonstrated several types of mattresses. She helped us decide on the best option for our specific needs. I would highly recommend talking with Cathy before buying your next mattress.
Very helpful, very knowledgeable about their products, made our choice and purchase go smoothly and quick . Would definitely recommend them for another purchase. Kathy our salesperson was great .
Great salesmanship and customer service demonstrated by Chris. He was knowledgeable, friendly, and patient 😉
Thanks Joan for the fine service. 👍😌
We went to the store looking for a mattress for our son’s room. Joan was able to find us one right away and we were out the door in about 15 minutes. She was also friendly and professional.
Joan was amazing to work with! Answered all of our questions, was knowledgeable and very patient! Highly recommend!
Easy to work with and very friendly. Fastest furniture experience we have ever had.
Our representative, Jennifer, was very accommodating. She walked us through ideas and helped us make some great choices! Thank you Jennifer!
Joan has helped us out numerous times as we have browsed for multiple furniture pieces. She is very patient and helpful when we were indecisive. I’ll keep going back to Ashley because of Joan.
Madison and Kati were a great help today! They were able to help me with exactly what I needed while making the process painless and pleasant. I believe customer service is a lucid language that these ladies spoke fluently! I would highly recommend working with them when you come in.
Amazing staff! Very knowledgeable and patient!
We purchased a dining room set 11 years ago. We were over charged and had to fight to get the price corrected. Then we were promised delivery by a certain date that didn't happen and we had to call a million times before the issue was resolved. When they finally delivered the chairs were already falling apart and we were told it was not their problem. Im not sure why we even went back but January 1st we found a living room set we loved so we asked about delivery. We were told they would call to schedule no later than the last week of January and it would be delivered no later than the first week of February. We had to go back and forth because they kept putting the wrong info for us in the order and they had to keep correcting it. Then when we saw at the top of the receipt 8-12 weeks for delivery to their warehouse I asked again. The salesman pointed out that they had put 4-5 weeks at the bottom. Of course we haven't heard anything. They won't return our calls. So I reached out to customer service only to be advised we have to call the store and that they can't do anything for us. We can't track it online because surprise!!!!!! Our info doesn't match. We will never, ever, ever shop here again!!!!
Quickly answered questions on the phone, was pleasant to deal with in store, helped us find the perfect furniture!
Great buying experience with Cathy at the Winchester store! She was very professional and answered all of our questions!
Cathy did an awesome job helping me!
Our sales associate was very helpful and friendly. We explained what we were looking for and she pointed us in the right direction. She seemed very knowledgeable. It only took about 30 minutes to complete our purchase!
Cathy was knowledgeable, helpful, and patient! Fabulous experience! I would definitely shop Ashley again.
(Translated by Google) Not very friendly they look at you from top to bottom not only because you enter with work clothes, it means that you do not have money to buy in this store! (Original) Nada amables te miran de arriva abajo no solo porque entres con ropa de trabajo quiera decir que no tienes dinero para comprar en esta tienda !
Joan was very helpful.
Madison was super helpful in our purchase of a new bed. She showed us different options and styles and answered our questions without being pushy. Definitely recommend purchasing furniture from here.
I had a great experience at Ashley Home Store in Winchester 🙂I worked with Clay. He was wonderful and very patient and helpful with me making my decision. I will definitely be back to shop here again. I’m so happy I was able to get the sectional I wanted ❤️Thanks Clay!!!
Very pleasant. Our saleswoman Jen was very knowledgeable answered all our questions without being pushy. We will come back often for our furniture needs.
Thank you, Joan, for being so patient and working with my husband and I while we tried every couch before making a decision. You are a rockstar!
Miss Lori H was so helpful to my family and I. She made us feel welcome and assisted us through the entire visit at your shop. We are truly grateful, God Bless and we will surely be coming back
Lori was fantastic! She responded to all of our questions and was extremely helpful! Best experience ever! Thank you.
For the past 2 years we have been customers of Ashley furniture store. We have been so very pleased with every purchase. The sales staff is knowledgeable about all the pieces in the showroom. We had the pleasure of working with Lori H. today and walked out with exactly what we wanted. Thank you Lori!
Joan was very helpful and knowledgeable. We enjoyed working with her
Good selection and helpful sales staff. Cathy Hough was very patient with my indecisiveness and she had good knowledge of their store's current stock. I will definitely be returning to Ashley's again.
Great service. Didn’t take long for us to pick out what we wanted. Our couch will be here in a week and we were able to take the floor model of the coffee table we wanted so I didn’t have to pay for separate shipping or wait a month. Second time we bought at Ashley’s and we will be back in the future So I now must ad to this review, once the sofa was delivered problems began. They delivered the wrong sofa. I got ahold someone in customer care to get it fixed. Was told 2 weeks. Today marks a month. I called again to see what is going. And was told it could be delivered next week on a Wednesday between 7am and 6pm. Unacceptable so I had to move it to the following Saturday with the same time frame. When the wrong one was delivered the time frame was from 8 to noon. And mind you I haven’t even used the wrong couch because I have dogs and don’t want to take a chance of them messing it up. So it has been covered in blankets and pushed off into the corner. I explained this all to the lady on the phone and asked if the could refund me the shipping for such an inconvenience, I got a sorry we don’t do that. When they deliver the correct one I plan to tell them to keep it and take the other one too and cancel my order all together. Horrible customer care I don’t plan on going back to Ashley’s anytime soon
Clay from Ashley Furnature was extremely polite and professional. He was also helpful with choosing out what we wanted. Told us that there would be a slight delay with delivery but with the pandemic we understand why that is. We think Clay is a super employee and will do more business with Ashley Furniture and him because he cares about his customers.
Edited- here we are, two months later and still no couch.... I would be more understanding if they communicated better. But instead I call and a customer service rep picks up from leesbirg and tells me “the Winchester location isn’t answering the phone so why don’t nt you just go to the showroom?”. After 3 trips to the showroom I continue to get the same response, waiting for the manufacturer and it should be here at the end of the week. To say I’m irritated is an understatement. Cathy was great, very helpful without hovering. We were able to walk around and look at all of the options and didn’t feel pressured to buy something.
We really had an awesome salesman this evening. Christian was Very helpful very informative not pushy and direct with all of our questions
Joan was great!
my husband spent 1700$ dollars on your sofa and instead of it got poor service and shabby material, it would be better if we spent this for vacation
Cathy was very helpful and kind when we went shopping for a new couch. She greeted us and followed up on how we were doing while looking at different model couches. They are having a great deal. Any further furniture purchases I look forward to work with her again.
My family and I went to Ashley Furniture looking for dressers. We decided while there to purchase full bedroom sets. Our helper was Jen. She was great! We talked and laughed like old friends. She's definitely an asset to your company. Will definitely come back to gjis store when looking to purchase anything else.
Great customer service and easy to work with.
Joan instantly greeted us when we walked in the door. She ended up helping us find our perfect living room furniture as well as a new bedroom set. Joan was knowledgeable, friendly, and extremely helpful without being a pushy salesperson. We will definitely ask for Joan when we need to revamp the next room!
Catherine was very helpful.
Clay Seagall was a huge help with creating our living room. Thank u Clay
Clay was very warm and welcoming. He answered all of our questions without being pushy. We would feel very comfortable shopping here for any future furniture needs. UPDATE: We ordered our furniture on 1/3, with a deliver date of mid February. It’s now 3/8, delivery date is “estimated” as mid April. There’s one piece of a sectional that we’ve been waiting on the entire time. Will we be cancelling and ordering from somewhere else. The initial sal may have been good, but there is poor to zero follow through.
Clay helped us get the perfect dining room table!
Christian was very helpful and not a pushy salesman. He helped us when we needed him and never felt pressured.
Joan was so helpful and patient. Beautiful store, good prices. Delivery on Wednesday, so excited!
Joan was very helpful and nice.
My husband and I decided it was time for a new bad and mattress and were lucky enough to be helped by Catherine. She was so friendly and helpful from the time we walked in the door until the final paperwork was signed. She taught us so much about the different types of mattresses available and helped us pick one that was exactly right for us and our lifestyle. There was absolutely no pressure or pushy sales tactics, just helpful information and pleasant conversation. Thank you Catherine for helping us make an important decision and purchase and for being so friendly and pleasant through the whole process!!!
Clay was great to work with at Ashley Winchester. No pressure, shared lots of info & other suggestions with us. Helped us to narrow down what we wanted in a new couch and available for questions via text which was very helpful! Will ask for him again next furniture purchase we make 💜
Joann did a great job!
Just bought my 1st house back in October and needed furniture. I’ve always heard great things about Ashley Furniture so I decided to give it a try. BIGGEST mistake ever! I found a sectional that I loved, so I ordered it, and paid in full! I was told it would be delivered within 3 weeks, I STILL DO NOT HAVE IT!!!! Every time I call they say “oh, you should be receiving it this week” and another week, is here and gone. Nobody will even work with me. This is beyond ridiculous! I has been 2 months!!! I even paid extra for the delivery. If you are considering purchasing furniture, I advise you go somewhere else, that you will actually get what you paid for!!! I would never recommend Ashley Furniture!!!
Our sales lady Jen listened to my wife and myself and knew exactly what we wanted. She was very informative of the product she was selling and took time to explain everything to us so that we was able to make an decision that was right for us. I will from here on out go searching for her at Ashley for any furniture need I may have. I am so thrilled I forgot to mention Jen greeted us offered to let us wander around i requested her to follow and answer questions which she was happy to do. When decision was made she made the rest of the transaction go easy and flawless .
Will was a great help and I’ll definitely be back again!
If you are needing furniture, go see Madison at Ashleys! We finally closed on our new build after months and months of dealing with delays due to the pandemic. So not only did we have to deal with the stress of closing the week of Christmas but also during the pandemic when it’s almost impossible to find furniture in a timely manor. Madison was able to help us get almost our entire home furnished with beautiful furniture at an amazing price AND almost all of our furniture within a week. We have looked everywhere with no luck. Definitely stop by Ashleys and ask for Madison if you’re in the market for new furniture!
Joan was very helpful, and got us exactly what we needed. Would shop with her again!
This was a great experience. Jen was extremely helpful and thorough from start to finish. I definitely recommend.
Christian is a phenomenal sales person, knowledgeable and isn't pushy. We come back to him every time and will continue to come to him for any furniture needs!
We purchased almost $10,000 in furniture from this store in a August of 2020. We were given an estimated delivery date of late October and from prior experience, we expected that date to be pushed back, within reason. It is now late December and we are having to call on a weekly basis for an estimated delivery date. Each time it is being pushed back, although they have several of the pieces in stock. We are told the middle of January but they can’t confirm because they don’t know what orders are in front of us. There is an issue within this company and the communication between the stores and warehouse. I have also purchased form other Ashley locations, it’s not just this location. They have collected over $10,000 but have not even been professional enough to call about the “delay” in delivery. We like the furniture they offer but the delay in delivery is ridiculous. Pandemic or not.
Clay was very helpful talking my order by phone and enabling us to pick up later in the week (after the snowy weather is over). Really appreciate that.
Clay was great. He was really patient and helpful while we decided on our new recliner.
Lori was a great sales lady. We were in Winchester Virginia and we will be coming back soon!! Thank you Lori.!! Billy & Bird...
We have purchased from Ashley Home Store in Winchester for several rooms in our home. This latest purchase for our bedroom set was as pleasant and smooth experience as ever. Clay greeted us at the door and invited us to look around. He gave us a plenty of opportunity to browse before checking on us to answer any questions. He was knowledgeable and low key in his sales style which put is at ease in making our selection for a bedroom. The checkout process was efficient and the staff was pleasant to work with. We will be back again for our next furnature purchase.
Jen Mounts helped my husband and I today find the perfect furniture for our new living room and bedroom! We kind of had an idea of what we were looking for but she made sure to point us in the right direction, assured all our questions were answered, and helped make the process super quick and easy! There are a few other pieces we love and will be returning in the future to purchase! I returned 12/08/2020 and clay helped me with with a tv stand I’ve been eyeing for awhile! He also made that process super quick and easy! I’ll definitely be back to purchase other items
Clay was very helpful and efficient!
Had a great experience at Ashley furniture. I salesman Clay was very knowledgeable and a joy to work with.
Today, we went to Grand Furniture and to Ashley’s. We Walked into Ashley’s furniture and was greeted by Chris. He showed us around for what we wanted to buy and we ended up purchasing a living room suit, bedroom suit, and a dinning room table. Chris was awesome and helped us a lot. I am glad I purchased our stuff from Ashley’s. If your looking for furniture I would highly recommend coming here.
Joan was amazing and very helpful!
Joan was awesome from the moment we walked into the store. She listened to us and made sure to understand what we were looking for while offering suggestions on how to make our ideas come to life. Excellent customer service!
Madison Gray was wonderful to work with! The trip was quick and painless while purchasing everything we wanted! Great experience!
Ordered a sectional mid August and still have not received it in November. Customer service has been disappointing since no one can even tell me where my couch is. I call the local store and wait on hold for 40 min (on 2 separate occasions) just to get transferred to customer service in Fredericksburg. No one there can give me an answer and I was told to call the local store again. The first employee lied to me and said most of the pieces were already at the distribution warehouse waiting for one more piece and then it would all be delivered. Second employee said only one piece was at the warehouse and that the rest would be there in 2 days. Very upsetting that customer service does not seem to be very important to Ashley Furniture. I wish I had taken my money elsewhere. ***UPDATE 3 months later*** Delivery day Couch arrived with a broken armrest. Talked to someone at Ashley about the broken piece. They initially wanted to send someone out to fix the armrest. I informed them that was unacceptable since they delivered broken furniture and I paid for "not" broken furniture. Then she said they could order a new piece for the sectional and it would be delivered in 2-3 weeks. ***UPDATE 4 weeks later*** No one has contacted us about the piece they were supposed to deliver. When I called they acted like no one knew anything about our issue. Finally they were able to locate the ticket but they had made a note to only fix the armrest instead of bringing a new piece. This purchase from Ashley HomeStore has been an absolute nightmare. 103 days of my life I will never get back.
Joan was great
Cathy was great. Super helpful and easy to work with. Got us a great deal on a sofa and bed. Will be back.
Madison was super helpful and very nice. She answered all our questions and priced everything out that we were interested in. She gave us time to think and was not pushy or impatient. I would be happy to buy from her again!
Lori was fantastic! We walked in afraid that we would be greeted with car salesman tactics however Lori was the opposite. Extremely impressive customer service. Will definitely work with her again in the future.
I was looking for a new bed, so I came to Ashley and Jen gave me a cheery hello. I only had a vague idea of what I wanted, Jen was patient, showed me different mattress types, and gave me info to help me decide. No Pressure just info. She made sure to get the best price on all my purchase items and even had a suggestion for how to get rid of my old mattress. I am glad Jen was my sales rep, I was a little anxious but she made the whole experience very pleasant. I will be back for sure.
Clay us very knowledgeable and gave us great service !!!would reccomend him highly !
Kathy was wonderful, from remembering us the previous week and finding the best option for a family!
joan from winchester is so sweet! thank you so much!
Painless experience, Cathy was a big help.
I have gone to this store twice. I am single, so I go alone. I have been ignored both times, but the couples both in front of and behind me were greeted with great enthusiasm. I don't spend my money in places that don't say hello and act like, because I don't have a partner with me, I am only window shopping and not a serious customer.
Very kind, friendly, informative and helpful lady.
Jen was very friendly and helpful with finding which recliner and end tables we wanted and explaining all the specifics. Thank you for great customer service.
Absolute nightmare working with Ashley . We bought furniture (around 7k worth ) to furnish our brand new house in august on the 22nd. We’re told our furniture would be delivered by mid to late October . It’s now nearing the end of December , they have sent us a broken head board for our bed 3 times. Once you have made your purchase at the store you are left to deal with the call center folks of which give false information endlessly. You have a literally no recourse or opportunity for compensation. My family planned thanksgiving and Christmas dinner at our new house and we won’t have a table and just yesterday was told it’s on back order . I repeat once you make your purchase you are EFFED. They can delay your furniture a year and you have no recourse other than” come in and see if we have something in stock you’d like “. I actually went in to the store as a customer again to see what timeframes they’d quote me on the products I ordered in august but as a new customer . Yes in deedy “ sir we will have that in 3-4 weeks” they tell me ... guy was caught off guard when I said really I’ve been waiting 3-4 months. I also purchased the extended warranty through Ashley and already know that’ll be a nightmare as their customer support is non existent . I called the store seeking help as the gentlemen who sold me the furniture said if I had any issues to call the store. That resulted in them saying they can’t help in store and they will elevate to call center lead. Never got a call from a lead or anyone and that was well over a week. DO NOT GIVE TGEM YOUR MONEY. Try Costco, Amazon , you name it but Ashley isn’t worth your time or hard earned money. I’ll never shop here again.
Great customer service! The sale Associate Lori, took me around and showed me different Options. She helped me pick thre right furnitures and the right payment. She deserves a 10 star award for going above and beyond!
We have been looking for a sectional for a few days. Went to many stores in Martinsburg, Hagerstown, and Winchester. We also checked online on many sites. Quality, delivery dates and price were real problems. Then we checked Ashley. Madison met us at the door and did a great job pointing in the right direction. She showed us many options, and explained the various offerings (protection plans, ...). Also, almost everything was in stock and available for immediate delivery. We purchased a sectional, and are very pleased. Madison was exceptional, and made the buying experience great.
Clay was very helpful. Did not follow us around a lot and gave us space when we asked. A little pricey for quality but not a bad deal.
Joan at the Winchester store was incredibly helpful and informative. Made the entire process smooth and explained everything to me before the purchase portion to ensure I knew all the steps before committing.
Madison was very patient with me. I was in search of a sofa that was in stock and had to check many pieces. She maintained a cheerful and helpful attitude the whole time. Store customer care manager was less pleasant. It wasn't anything she said, it was her body language and demeanor. Its a good thing she isn't selling the furniture.
The sales representative Christian was very helpful and knowledgeable throughout the process. He helped an overwhelming experience seem simple and helped me find the furniture I had in mind. The prices are reasonable, but I wish the delivery date was sooner. However, I am willing to wait for quality furniture.
There is a great selection of furniture. When my family and I were narrowing our search, Joan was awesome to work with! It was a great experience and Joan made the process smooth!
Had a great experience! Clay was extremely helpful highly recommend!
we made an order of some furniture and got told it will be 8 to 12 weeks . so my wife and I walked in 3 weeks ago just to get an update since I haven't received any emails about my order so we talked to a lady at the desk she was very nice she looked into our order and she said we will receive our furniture 2nd week of November... now that we're in the 2nd week of Nov now.. we called and now they are saying we won't get our furniture until March 1st this is crazy I do not plan on buying anything thing from Ashleys furniture...
Chris helped us, extremely professional and made us feel comfortable. We told him we wanted to look around by ourselves and would let him know when we were ready or had questions. That’s what he did. No other employees nagged us either. The store is in great shape and is inviting, very clean. Great selection. We are pleased with our experience and will be repeat customers in the future.
I ask for Clay when I visit Ashley Home Store, Winchester, VA, because of his professional and polite character in dealing with my wife and I. Again, we are very pleased with our visit and look forward to many more with Clay as our sales person.
The wait was long, but it was worth it, very professional, from Lori at the sale looking to help us to Edwing López and Andrés Reyes, the workers at gate 15, leaving us satisfied With the purchase, they were punctual, making the delivery on a rainy day, without words, excellent job guys !!!!!!
Joan was very helpful in helping us locate and finance our lovely new bedroom furniture! We look forward to coming back soon for more accessories.
Excellent shopping experience with Joan! She was so kind and warm and most importantly knowledgeable of the products she sells. Fabulous experience. I will definitely be a return costumer and certainly will ask for Joan.
Christian T was absolutely wonderful! No pressure, he answered our questions and was very professional.
Catherine was amazing to work with! She did not push anything on us, took our needs into consideration, and matched us with what best suited what we were looking for. I would highly recommend Catherine to anyone looking to purchase a new look for their home. Visit Ashley Home Furniture in Winchester for all your home furniture needs, and ask for Catherine!
First an for most I would like to begin with my past experience with Ashleys Home Store. I have in the past ordered several pieces of furniture of which I have no complaints at all. Customer Service was very pleasant to work with and the delivery was very expedient. Since then I have ordered more furniture and once again Customer Service was very helpful on the day of purchasing. I must say since then I have had nothing but issues with the entire Customer Service of which has not been pleasant at all. Lets begin with date of purchase which was August 8, 2020. Our expected ETA was 10-12 weeks due to the Covid 19 which at that time was totally understandable. That would put us at ETA for Nov. 9,2020. IN which during that time they have given me ETA deliveries 5 different times. One of which was all the way up to Jan. 2021. Then they actually called me from Ashleys to tell me my order was in and their warehouse and they would call me early the following week which was October 8, 2020 to set up a window for delivery. And then they never called. So I called them. They then told me it wasn't in the warehouse, they didn't know why someone would call me and tell me that. Now, let's get real here. This store which is located at: 150 Delco Plaza, Winchester, Va. needs to stop jerking their customers around, playing with our emotions like it's a game. Need I also add that this was a very large purchase of which we paid cash. I'm 77 years old, just moved into a Senior Citizens development and have no sofa to sit on, no entertainment center to place my TV on and now that it's getting cold no fireplace to heat my home with. I cannot decorate my apartment until my furniture arrives. I think an explanation is in order. I would really appreciate a response from this complaint and not just an under the breath comment, that, "this is just another disgruntled customer". As of right now I cannot even give you a star on the five star rating. PLEASE P.S. I think there should be some compensation made if for no other reason than the fact that they lied when they called me to tell me it was in their warehouse an they would call me for a window for delivery.
Joan was fantastic to work with in our couch buying process! We will definitely be back for other purchases!
**BUYERS BEWARE** FIRST THING I RECOMMEND DOING: Go to the store, find what you want then research prices on the Ashley Furniture site. Prices online are cheaper than in store and as long as the item is in stock, they will price match for you. I ended up purchasing two couches, coffee table and two end tables and found out days later they were cheaper online. Their price markdown promotions in their windows are a bunch of BS. I do not like being lied to especially if I’m being told the numbers are lower in store. The store was able to credit me almost 300$ back to my card after my findings. Sure, I appreciate them doing that, but their prices are highway robbery. They could have kept the 300$ if I hadn’t noticed the price differences. Think of all the other customers they are doing this to. It’s not right. In my personal opinion it’s down right price gouging. Delay on delivery. Okay, I get it, but if I’m charged for an item it shouldn’t take WEEKS to receive it. It should be delivered within days. **11.04.2020 update** FYI furniture was ordered on 09/08/2020z Furniture has not been received. Received a phone call Oct 20th stating furniture would be at warehouse CONFIRMED by Nov 2nd and there would be a delivery. I called warehouse on nov 4th and was now told the delivery date has been pushed to LATE NOVEMBER. This is unethical. I’ve officially filed a dispute with my bank. Covid or not they are holding furniture hostage and this is not right while I’m paying for it. When I called the warehouse I told them my last name and the lady I spoke to began to read off PEOPLES NAMES. Why is Ashley furniture giving away personal customer information over the phone? That’s ILLEGAL. 11.05.2020 Cancelled order. Was told there’s no set date for delivery. Then don’t give me one when I’m buying the furniture. Y’all lost out on 2600$. I’ll never return.
Clay has been wonderful in helping me find a table and chairs for the new house as everywhere we went it was going to be more than a month ... we can have family dinners beginning next week!!
Joan was so welcoming and helpful and found just what I needed . I told it was for my mom and she made sure it was a good bed mattress. I appreciated her very personal touch.
My wife and I had no issues with our purchase. The sales person, Lori, was professional and courteous. She did not "hover," as some in sales are prone to do. She answered our questions and researched our product requests when necessary. Well done!
Had a great time selecting furniture for my new home with lots of assistance from Clay, who was highly knowledgeable and quick to answer questions.
Harry Fisher / Sealy Mattress Run around 10 Year Warranty After only 2 years our Sealy Trust II mattress came apart at the seams. Please see the photos. We purchased it from Ashley Furniture in Winchester, Virginia. in 2018. We went back to Ashley with our 10 year warranty and they told us we would have to deal with Sealy direct. Of course they do not mention that at time of purchase. They also told us do to defects with the Trust II it is no longer being made. They did not have any firm Sealy like the one that came apart. We ended up going to a Great place Mattress Warehouse. They were able to get us a mattress similar to what we had price and firm wise. Sealy will not issue and refunds for defective items, they will only send you the same mattress or similar low quality and they will charge you $ 140.00 shipping and another $ 65.00 to dispose of the old one. So in review they will ship you another defective model, charge you $ 140.00 shipping and then top it off with another $ 65.00 disposal fee. We wanted consumers to be aware of Sealy and Ashley. We will make it known to others in the market for a mattress
Clay was great. He introduced himself and then left us to browse and just checked in every so often. He was very knowledgeable about what we chose. We can't wait for our new furniture to arrive. Thank you!
Thea was great, provided overall great customer service and assisted my husband and I in purchasing a mattress that over all fit our needs.
We had a great experience with Madison everything was done quickly now we just have to wait for it to arrive!
Great selection of decor! We appreciated the quick, friendly customer service by Christian. We would recommend Ashley of Winchester!
Cathy was great. She was very patient as we made our decision between 2 sets. She even stayed 45 minutes past her shift to be sure we were taken care of. Would definitely recommend.
I came into Ashley furniture to purchase a bed and Cathy was extremely helpful. I told her what I needed and she went into action to help me get exactly what I was looking for. Not only did I purchase a bed but also purchased a couch and loveseat. She was kind, courteous and not pushy! I would recommend Cathy to anyone that is in the market for furniture. Way to go Cathy!!! God bless you!
Clay was most helpful and kind.
Cathy was so helpful! She really cared about getting us a good couch for our family and did everything in her power to make that happen for us! She was honest and kind!
Lori was great and helped us to find the perfect couch for our home. Very knowledgeable and got us checked out quick!
Joan at Ashley Furniture has made today the best day I’ve had in weeks. Her helpful, informative, yet no-pressure approach made this the best shopping experience I could have asked for. This, all couple with the best deals on furniture I’ve ever seen, encouraged me to buy MUCH more than I thought I was going to, yet I spent so much less! The rest of the team was also helpful and fun! This is the place if you need furniture no matter what level you’re looking to spend! Joan is the salesperson to see!!!!
Christian was an awesome help at the store in Winchester, we can’t wait to have our new couch :)
Our salesman had the patience of a saint. Putting up with me and my wife is not easy
Our salesperson, Jen was amazing! She was helpful but not intrusive but very knowledgeable. I would highly recommend her to everyone!!!
My sales person Cathy Hugh was very helpful!
Update: since my original post we have yet to receive our furniture 2 months later. Contacted Ashley about getting updated information we're told that we will now have to wait another month for our furniture. Wasn't expecting to wait three and a half months for sofas. Definitely not as happy as I was when we ordered our furniture. Ashley's made it seem like they were going to be able to deliver in two months now we're looking at three and a half that's just way too long for furniture that has already been paid in full. Second Update: Went today to go check on furniture after being told a longer wait then was given the last time. We are now looking at 4.5 months for furniture paid in full. Needless to say we ask for a full refund today. No one apologized made it seem like I was in the wrong I will never shop at Ashley's again and I will continue to tell people about the awful experience we received with them. DON'T SHOP HERE!!!!
Catherine was great! Very helpful! Thank you!
We made a purchase in July at the Winchester location with an estimated delivery date of September 2nd. We did not receive a single update on the status at any point, and when we called we found out it had been pushed to October. We understood the delay (due to covid) and decided to wait . Called again in October as no one got in touch with us, only to find out that the order got delayed to Mid December. They refused to give us a refund with no explanation as to why. This has been the worse experience and it’s affecting our life . Stay away from the Winchester store and Ashley furniture .
My experience was great. We looked at other store before coming to Ashley’s. Ashley’s had exactly what we were looking for our home. Laurie was very knowledgeable and informative. She was helped us get the best deal!
Madison was amazing. She was very attentive, professional, and friendly.
Jen was an absolute delight to work with! Very knowledgeable and walked me through the financing processes with ease.
Sucked.
Joan Kern, was an amazing saleswoman -in the Winchester Ashley Store - she was not pushy, she was honest and listened-and like magic😊😊 She found the sofa I had been looking for, for weeks and was told it would be months before delivery. And I received it in 2 days. And I love it and it looks awesome in my newly renovated living room If you are looking for furniture stop in the Ashley Winchester Store and ask for Joan.
Madison was a valued key in making this transaction a pleasant experience. Hat off to you Madison. Excited about receiving my Dandrea sofa and love seat.
Joan at the Winchester store was excellent today, got me the sofa I wanted & will be delivered in 2 DAYS not 12 weeks:)! Was so happy I ended up purchasing a new bedroom suit:)
Clay was very helpful and great to work with. Thank you
Had a great experience when shopping for furniture. Joan was absolutely amazing and beyond patient with our decision making!
I found exactly what I was looking for! Lori the sales associate was very helpful and I didn’t feel pressured to make a purchase.
Madison did an absolutely fantastic job showing us all of our options. She was very detailed and took the time to explain the benefits of the protection plan ! I highly recommend her at Ashley!
Very nice people and explain things well
Joan was Great. She took her time to make sure i got what I was looking for. But in the end management would work with me. Once I got home and looked up what I was looking at I found exactly the same 3 items with free shipping and $800 cheaper and will have my furniture by Oct 20 and not mid Dec
Christian T. answered all my questions was very patient and helpful. Would highly recommend seeing him for all your home furniture needs!
Christian Tompkins was amazing, patient and very helpful. Would highly recommend him to assist with your home decor!
Cathy spent 4 days with my indecisive self trying to decide on a couch. She was very patient and always gave me time a space to choose exactly what I wanted. I have bought from Ashley many times and she was by far the best associate I have dealt with.
Clay was our greeter/salesperson he was kind and showed us several options without being intrusive. It was a quick purchase. We appreciate his help and hope the delivery goes well.
Cathy was great to work with! Very friendly and helpful!!
Lauren was very helpful, accommodating, very knowledgeable of products.
Cathy was patient and knowledgeable. I will request her assistance when I come back for future purchases. Selection was great and prices were competitive. Would recommend to family and friends.
Cathy was amazing. She was super pleasant and patient. She answered all of our questions. She gave us time to look around and never made us feel rushed. She was very knowledgable about all products Ashley sells. She made such a great impression on me that I brought my mother back the next day to buy her furniture. We specifically asked for Cathy who once again she was amazing!
Great experience this morning at Ashley in Winchester. Clay was friendly and greeted us at the door to explain pricing and then sent us on our way to explore at our pace with no pressure. He was helpful through and answered questions and looked up pricing as we needed. If you want an easy and relaxed buying experience, go ask for Clay at Ashley in Winchester.
Cathy was very gracious with me and my mother as I walked and looked through the store for the perfect set to fit in my awkward space. She checked on us often to make sure I was finding what I liked and encouraged color matching with pillows. I had been searching for furniture for several months and am looking forward to enjoying our new purchase.
Kelly was wonderful with assisting us and showing us different options for what we were looking for. Love the wide variety of furniture here.
Lori was great, she welcomed us right when we came in & gave us information regarding sales. We told her what we were looking for & she took us to what she thought we would like. She gave us time to look & talk on our own. We left to compare but we we're back within the hour & she walked us through the buying/financing process. We plan on future buys from Ashley & Lori will help us
I was pleasantly surprised when I walked inside. Decent quality furniture reasonably priced. I will come back again.
After the concierge escorted me to Lori, she was immediately helpful. She pointed me in the direction of where I was looking and gave me a few minutes to browse. During my moments of browsing, she made an appearance to see if I had any questions or needed anything. The fact that she wasn’t hovering was comforting. It gave me the ability to look without being pressured into a sale. When I was finally ready to make a buy, Lori was able to answer all my questions and helped me feel comfortable about purchasing with Ashley HomeStore.
Store is no great find, Ashley furniture sold all over by other vendors. The store is more expensive than online prices. Salesperson was available and in touch until the order was made and paid for. Delivery times are long right now, and that is understandable. Follow up is non-exsistant. I’ve had to call three times about delivery, since the original expected delivery date of third week of August. The store does not appear to have any notification process in place for delivery. Store App has tracking tool that does not work unless the merchandise is on a truck. And that persistent salesperson can’t be bothered to find our piece of furniture, we are still waiting for. I would not recommend this store. Customer Service Counts and Ashley doesn’t get it!
We enjoyed our shopping at Ashley furniture in Winchester. Lori was amazing and helped us get what we wanted without being overbearing or hawk like. She asked if we had questions, checked on us, she even got the pillows from a couch we chose and brought them over for us to get the best recliner color. We appreciate her time, and professionalism, and her help. She gets 5 stars from us.
Christian was a great help and super patient with my indecisiveness.
10/10 will be shopping here again! Christian was awesome help with bright personality!
Please do not buy from this company. I still Have not received my product after they no showed on three different schedule days that their customer service gave me. I have been waiting 4 months and have been told it will be another month and a half before They receive my product at their warehouse, oh and i was just told that one piece will be finished in December, I ordered in May lol. Excuses, falsehoods, and the run around is all I have received since going my I’ll fated trip to this store in May!!!
Brett was very helpful in us picking out our coffee and end table set along with some lamps. He went above and beyond to help us make a confident decision we are happy with. Thank you Ashley Team for making this a great experience.
Joan was very friendly and willing to work with us at Ashley Home Store.
Excellent furniture shopping experience. Greeted nicely by Clay Steagall and explained what we were looking for. He let us take our time to find What we were looking for. Very patient and understanding as we tried to decide exactly what we wanted. Will return in the future for our furniture needs. Friendly staff as well.
Clay was super insightful and helpful about helping my partner and I choose a couch. Enjoyable experience, did not feel pressured or rushed.
Madison was amazing very attentive and met all of our needs! Thank you steph and Chuck
Great customer service from Joan!!! With her help I found a sectional to fit perfectly in my living room!!!
We came in and were welcomed by Lori right off the bat. She asked if we needed help and then gave us space to shop, but stayed close by in case we needed assistance. Once we made our decision we was extremely helpful in working the numbers on what our furniture piece would cost. Lori was extremely helpful in the purchase of our new couch. I would highly recommend her and Ashley furniture to anyone who needs new furniture in their home.
Joan was a great help and gave us everything we needed
Great assistance from Madison in finding a sofa sleeper in a crunch. Est. 10-12 weeks which is expected during these times. Looking forward to getting our furniture in!
Clay was very patient throughout my whole decision making process. They just had too many great dining room and bedroom sets to choose from! Top quality too. Clay really knows his furniture options and which mattresses are softer/firmer than the one I was talking to him about. I’d recommend Clay to anyone looking to purchase furniture or bedding from Ashley Homestore in Winchester, VA!! Went back to Ashley in Winchester today. Asked for Clay and he was helpful as always. He knows his pillows as well as his mattresses. He is like shopping with an old friend. He remembered me from my last purchase. I’ll never shop for furniture or bedding anywhere else! Thanks Clay!!!
My experience was so great, the sales man Clay met us as soon as we came in the door and answered all our questions. He was always very courteous. I would recommend people to come to see him.
Joan was great to work with and let us look at furniture at our speed. She was very helpful when we finally decided on our new sofa and love seat. We would definitely come back and work with her again and recommend her and Ashley Furniture to our friends.
Clay was very helpful in making sure we got the exact couch we wanted! He even went around the store to find an ottoman that we liked better than the one that typically comes with the couch. The process was fast and painless.
Clay was awesome. He helped us find the perfect dining room table and sofa table. He even went out of his way to move some pieces around for me to compare table tops. I've bought many pieces from Ashley's and I'm never disappointed.
Really happy with the selection they had to offer. Clay was very helpful (and patient) during our selection process!
Madison was really friendly and helpful. The ordering process was easy but what I ordered was 12 weeks backordered; not the staff's fault at all but it's worth mentioning.
Cathy was wonderful to work with. Gave us plenty of time to make our decisions. Was right there when we had questions, when our first choice was discontinued she walked us right to the perfect choice. Thank you!
The furniture is amazing, this is my second set and it is great quality when it actually gets delivered. Waited months for the delivery and the set was missing a piece due to backorder. That was weeks ago and I was just told that the other piece will not arrive at the warehouse until mid October. Like I said great furniture but I don't appreciate spending thousands of dollars and having to wait months upon months to receive all of the order.
Update - little late on my update, but we ended up with a problem on our bed, paint splatter from the factory. Ashley furniture refused to do anything about it and told us we had a contact the manufacturer which is basically impossible. We had to refinish this brand new piece of furniture.... So happy with Ashley Furniture in Winchester! We had a difficult situation and they were able to meet and exceed our needs. We will be going back to Ashley again with any new furniture needs!
What an excellent experience! My husband and I walked in after work around 7/7:30 at the Winchester location and upon walking in we’re greeted by Smiddy who was extremely helpful and friendly. We knew we needed a couch and explained what we wanted to him and he found two couches that fit what we needed immediately! He was able to get us pricing quickly and it made the whole process go so quickly that my husband and I had time to get a new bed and a table for our kitchen. We will be back and I recommend this store! My husband and I went to one in Leesburg and the experience was simply unpleasant and confusing. I’m glad we gave Ashley’s another try at this location! Thank you Smiddy for all of your help and for making the whole process smooth and painless! 😁
Very helpful and friendly staff. Would shop there again for furniture.
Madison at the Winchester Va store Was very friendly, personable and efficient. Will purchase furniture through Madison again.
Madison did a great job helping us pick a bedroom set. She was very helpful and insightful. We got a great deal.
Want for love seat. Jen M helped us and she was wonderful! Very personable and superb helpful, She made sure that we got what we wanted and what we would be happy with!!!
Very good experience, didn't feel pressured to buy. Was able to look around and purchased what I felt was a good fit for my home.
Worked with Clay who was very helpful and very patient. Nice store, nice selection and prices.
Thanks Joan for all your help in selecting a table!
Madison was very helpful throughout our experience, without ever being pushy. We were able to get exactly what we were looking for!
Lori was so hopeful. My husband and we’re looking for a bed. She was understanding as to what we needed and helped us pick the best bed for us.
Joan did a very good job helping us find a new sofa for our new home.
Great selection and price's. Very happy with my new Table. Thanks, Madison for all the help.
We worked with Madison and she was very patient with us. Furnishing a house is not an easy task and you don’t want to feel pushed. She gave us time to select, checked on us and wasn’t pushy. She always made herself available to answer any questions we had. Would not only recommend Ashley Furniture, but Madison as well for any furniture needs you may have. We will be back!
We found the perfect living room set in the Winchester store. Everyone was following CDC guidance and the store was continuously being cleaned while we were there. Lori helped us and she was really knowledgeable and courteous. I loved many of the pieces they had and am so excited to get our new sectional.
Madison was amazing helped us with all of our furniture needs. Very charming, knowledgeable, and professional in assisting us. I would recommend her to anyone in search of furniture or accessories.
My sales person Jen was great! Not only did she get me the absolute best price, but didn't hover over me and let me do my shopping till I was done or had a question.
I found exactly what I wanted for my sunroom/den and the prices are reasonable. Joan was polite, personable, and professional. I highly recommend you visit this store!
We had such a great experience! Lori was a huge help and made the experience wonderful!
Joan was very helpful. We got a table and chair set and she let us know about other sales that were going on. Thank you!
Bought a new sectional couch today! A great experience with Lori!
My daughter and I purchased a bedroom set and a buffet server from Ashley Homestore at 10921 Hull Street, Midlothian, Va. I must say we were extremely pleased with the exceptional customer service received. Kamal did an amazing job. He is very knowledgeable and he takes the time to really meet the needs of the customer. We love our furniture. We will definitely return to this location for future purchases. Thanks again Kamal! Jonelle & Taylor
Lori was very helpful and attentive.
Lori was fantastic. Very friendly and helpful. Got what we wanted and couldn’t be happier.
Received great customer service! Would highly recommend this furniture retail store. Thank you Madison!!
Clay was able to quickly show us the furniture type we were seeking. We were able to try each of the items. Clay answered all of our questions and made it easy for us to make a choice.
Ordered a bed, it came 3 weeks later all busted up. Delivery men tried to hide it and said it was fine. Called store they passed it onto customer service and they have yet to take care of it 6 months later. Every week I call they say someone will call back within 48 hours, next week I call again. Do not buy the junk this company sells and $200 for delivery 8 miles! Robbery. I would prefer 0 stars but they will only let me give them one. Terrible customer service and terrible company. I will get a new bed for my baby.
Ashley Furniture has a wonderful selection of quality and long lasting furniture. My sales associate, Joan, was amazing. She answered all of my questions, looked things up for me, checked pricing to ensure it met my needs, and even listened to the thoughts my mother expressed through video chat. I would recommend you ask for Joan when you visit the store. She will take care of you.
Lori was so much fun to work with!!
Horrible customer service, had a couch less then two months and it broke, store took another month to try to fix it and kept giving us the run around !! Do not waste time or money at this store!!!!
We came in with a goal to purchase a mattress and a sofa. We did just that with the help of Kelly. Gracias Kelly for helping us bring change and upgrades into our home.
We had the pleasure of working with Kelly today and we were very pleased by her customer service. We were looking for a mattress and a new sectional sofa and she made this transition very easy and stress free. Kelly was very informative and upfront with my wife and I about the deals and pricing of the products we we’re interested in. Thanks a lot Kelly and we appreciate you very much!
Madison is awesome! She went above and beyond to help us!
Excellent customer service. Joan is a pleasure to work with.
Clay S was great!! So helpful in every step! Thank you so much
Thank you Joan. Appreciate your professionalism and support in selecting our furniture. You made the experience very enjoyable.
I had a wonderful experience with my recent purchase from Ashley Home Store in Winchester VA. I went in with an idea of what I wanted and a set budget. I shared this information with my consultant, Jen Mounts, and she took it from there. She showed me many options, was up front about pricing and delivery, and encouraged me to take my time deciding what I wanted. She was fun and pleasant to deal with, respectful of my budget, and asked good questions to make sure I was getting what I wanted. I would highly recommend seeing Jen for all of your furniture needs. When I checked out, I had just as good of an experience with Katie who took care of my payment and was also polite, respectful, and very personable. Very pleased with this experience and as long as the delivery goes just as smooth I will definitely return.
Christian was a fantastic salesman. Answered all my questions clearly, and was able to be attentive while giving us enough space and not being pushy, a quality lost on many furniture sales people. I recommend him to anyone headed into Ashley to take advantage of a great deal.
Just purchased a couch recliner and loveseat Ashley furniture. See Joanne our sales person she was really helpful and explained everything really good to us really good to work with
Awesome and friendly store! Has all home needs, shout out to Lori and team for taking care of me!
Joan was extremely helpful throughout the process.She had a lot of knowledge about the furniture and the prices. She helped me in the process the ensure only a 12 month finance instead of 24.Very happy with my choice so far.
Expect to wait FOREVER to get your furniture. We were told it would be ready when we moved into our new home. That it wouldn't be a problem. We ordered 6 months before we needed it. Guess what? No furniture. Not for another 3 weeks as the least. We are in our new home with NO FURNITURE. It is ridiculous. We understand they might be under staffed from Covid but they knew that when we bought and still told us it would be in by the week of our move. If they would have told us it wouldn't be in in time we would have gone somewhere else. They should not have said that it would be in by June 25th. The furniture we ordered from others stores was so easy to receive. I do not recommend buying from Ashley unless you can go 2 months before receiving your furniture. We had to find other furniture arrangements for our daughter's room since she can't go 4 weeks without a bed and mattress. This is just unacceptable and we will never order from Ashley again and tell all of our friends and family to go somewhere else.
Worst experience ever! I'm a customer in her 30s. I watched as other customers older than me come into the store. Those customers were greeted and offered assistance. I walked around the store longer to see if i was offered any assistance. No one offered help. Its sad experience age discrimination in your store, especially in these times. I will NOT be shopping at this location ever again nor will I ever buy Ashley furniture moving forward.
Joan at Ashley Home Furniture in Winchester, VA was excellent in helping my wife and I select a dining room table and chairs. She took the time to discuss the pros and cons of the table we decided to purchase and allowed us to look around and purchase free of pressure. Would definitely recommend this location and sales associate from someone looking for a pressure free buying experience.
Clay was very friendly and well informed. He kept his distance while also making sure to answer any questions and concerns. The place was well cleaned and they had a lot of options. I would highly recommend.
Amazing service. Welcoming as soon as I stepped in the store and once I told him what I was interested in, he then asked what color and showed me. They were of the items that I wanted online but were no longer available there, but this selection was the only one available in stores at the time. Yay! Great customer service. Super friendly. Showed me how the item looked unfolded and out (sleeper sofa).
We worked with Joan and found everything we needed at a great price. After knowing us for 10 minutes she figured out exactly the styles we would want. Excellent experience. In addition, I've had an Ashley sofa set for over 15 years and it still looks new. Excellent quality! We will definitely return to this store! Thank you, Joan for all of your help!
Joan was very attentive, helpful and knowledgeable, and was able to answer any and all questions we had. She made the process quick, easy and painless, and we're excited about our new purchase 😊 thank you for all of your help, Joan!
Joan did a great job with working with us on the furniture we needed to get for our house
Jen was totally awesome and very helpful..
Highly disappointed with this store, was promised a delivery date which I was ok with. Then I get a call the week it is suppose to arrive to the store and am told it hasn't even been made yet by the factory. I'm now looking at least another month before I have furniture. So now I have an apartment with no furniture.
We worked with Jen and we had a wonderful experience with her! She was so helpful and so patient. She answered any questions we had and was not pushing us to make a purchase until we were ready. We look forward to working with her again!
The person that helped us was very up front and did not push us to buy anything. She was very informative and nice!
I purchased my furniture in April 2020, spent $4,500. And it is now June 11, 2020 I still have no furniture and getting them to return my call is pretty much never going to happen. I have left over 35 messages and have never received a call. I went into store and requested a refund and they said they do not do refunds. I WILL NEVER SHOP AT THIS STORE AGAIN!!! I was going to furnish the other 3 rooms in my home using this company but they have just lost my business as well as the rest of my family. Not happy at all!!! The worst experience I have ever had in 38 years of buying furniture from stores just like this.
Buying from the store is super easy. Delivery guys were awesome. Having to get the furniture delivered was atrocious. Kept contacting them and would receive call backs outside there listed hours, where you can only continue to leave a message. If you’re buying new furniture for your home be prepared to sit on the floor until they decide to do their jobs.
I only offer a rating of 1 due to the kind customer service representatives who told me that they would take care of the refund by passing me along to another department with expectations of receiving some contact within 24-48 hours. I've yet to receive that contact. I have spent hours, without exaggeration now, approximately 8 hours on hold, and I've actually held on the chat system at the website for days! Still the refund for a faulty mattress that I purchased for my son and daughter in law, has yet to be processed. It was January when I initially called, submitted photos, and nothing. I finally had time to get back to reaching out on Monday, March 16th, again being told that my credit card associated with PayPal had expired and they could not process the refund, so I would be transferred to their PayPal credit guru. I have called weekly since. I have posted on social media, I have left voice mails with accounts payable, and I have been told that the credit appears, but it does not show the funds released. I have checked PayPal, and there is no credit of $290.52 that I was told in January I would receive. I was then told on 3/18, 4/13, 4/27 and now, no one answers the line, I'm blocked from posting on Facebook, and the chat messaging is left at "I'll transfer you to Customer Service". I am ready for small claims court, just because of the aggravation and frustration that I have experienced with this, which by the way, was prior to the pandemic. Ridiculous - Don't expect Customer Service after the purchase.
We had a good experience when we purchased over a month ago. Today they delivered our tables and we were shocked they did not change their business model or adhere to precautions to this virus. It was evident they did not train employees how to deal with it. It is not the delivery person's fault but they come in your home, no gloves, stand close to you, corporate makes them call from their cell and you must then talk on their cell and sign on it! I had to sanitize my home immediately!!!
We came in just to browse since we are relocating for work. We were greeted by Christian who was very helpful in explaining the differences in materials, configurations, and options for furniture. It was nice because he wasn't overbearing at all and did not chase us around the store. He was near when we needed him (we never had to go looking when we had questions) and we were able to naturally browse the store. When we finally landed on something, he explained our options and when he introduced me to Bedgear pillows, I fell over. The most comfortable pillow ever. Out of curiosity, I went online to find it and when my boyfriend asked how much, I said one price and Christian said another and then price matched it to what I found! Love it. Great store, great experience. **UPDATE: After waiting five weeks to receive our furniture, the delivery guys wouldn't even bring it upstairs. Upon walking in the house, the first thing he says is, "There are stairs?" There wasn't a single time where we were asked if it will go onto the bottom level of the house. Then, he said it won't fit [my boyfriend and I got the sectional upstairs on our own that night] and pointing out every existing scratch on the wall, he said if they do try, it will mark up the wall. I told him that would be fine and I would take care of it. At the end of it all, I had them leave the sectional downstairs and they only brought up the armchair. While at my house, the delivery man called Ashley and I spoke to the woman on the phone. She asked if I had an opportunity to inspect everything and I told her no. Everything is still wrapped up and I wasn't asked to inspect anything. OH!!! AND THE SLEEPER WAS BROKEN!!! We found that out that night after unwrapping everythinng...the pullout bed nearly fell on my boyfriend's head because it was only attached on one side. He has tons of tools and put it back together but when I say NEVER AGAIN...I mean NEVER AGAIN will I buy anything from Ashley or recommend them to anyone.
In store experience in Winchester was fine. However we have waited over 6 weeks to get items delivered that were expected to be delivered no later than two weeks after ordering in store. All this to get a call today that we have to wait another month for one of the items because it “didn’t pass quality control”. At no point did Ashley contact me to let me know things were delayed or to update me on expected delivery. Customer service is appalling. No apology or compensation for this extreme delay. We chose to come to Ashley but if I could take that decision back I would 1000 times over. Never purchasing anything else from this company. Worst furniture store experience I could imagine. So help me God if they deliver incorrect items...
Very nice people
Our shopping was made so easy! Clay assisted us every step of the way. He advised us of all options and really helped us make informed decisions. No questions were left unanswered and he was oh so patient! We shopped sofas, bedroom sets, mattresses, and pillows. I give five stars to both him and Ashley Homestore for the great experience!
Our experience here at Ashley Homestore was great especially because of Clay, our sales representative, who was helpful and informative. He had answers to every one of our questions and was very easy to talk to and very friendly!
I bought a sectional from here. The service is great, they don't try to push anything on you that you don't want. The prices can't be beat. I'll definitely come here for anything I need from now on.
Brett was great at helping me get what I was looking for. He was knowledgeable and nice. Fast service.
Clay was wonderful and it was great to shop for furniture without someone hovering over us. He was available for questions and very pleasant to work with. We have been putting off buying new sofas because of past bad experiences with other companies but this was awesome. Thanks Clay.
I've gone in twice loved the product and ordered a new bed on the website, however their staff is so pushy and rude both times I've come in and had to deal with this rude man that isnt listening to what I want to buy at all I walked out and ordered my stuff online that's a sad thing
Excellent service by Sue! Thank you!!! We will be a repeat customer.
Christian helped up with our bedroom purchase and it was quite pleasant. No pressure tactic is best!
Where's Ashley ??
When it comes to a team that knows quality customer service, it’s Ashley’s Furniture in Winchester. Sue and Sabrina were fantastic and made the process effortless.
Picked out a bed and needed in a twin. Said it was gonna be here on February 25, didn’t come until a week later which was today, wasn’t even the bed we order, looked nothing like the we saw in the store the salesman should have told us the twin would look different. Would not recommend.
Clay was awesome!
Clay was very patient with us trying to make our choices. Willing to show us different ideas in line with what we were looking at. It was a great and easy shopping experience.
Sue was a pleasure to work with. Helped making purchasing our couch a breeze.
Jennifer is a fantastic sales representative. She answered all of our questions with her knowledge, and was not pushy at all! 10/10, will definitely recommend this store to everyone I know!
Great customer service cathrine c. Helped us and was very friendly organized and quick to answer any questions had. Amazing atmosphere will definitely be doing more business with them
Trent was very helpful and knowledgeable.
Catherine was very friendly and spent a lot of time going over furniture for our specific health needs. If you need someone who understands physical or disability needs, i highly recommend seeing her for your furniture purchase. The furniture seems to be well made too. We can't wait to try out our new purchases!
We bought a couch in June, it was delivered in July (2 weeks late). The frame was faulty and we filed a claim with the warranty company (Montage) we purchased and they said Ashley would be handling the claim and that they would contact Ashley for us. A week later I still hadn’t heard anything so I called Ashley and spoke to Devyn Harris in customer care. I was told I would be charged a fee because it had been over 6 months. I was able to provide screen shots of when I filed the claim and the emails from Montage so the fee was waved. The technician was going to come repair the frame the following week (8 days later). The day before he was to be there I called and spoke with Alexa with customer care to find out the time. She said someone would call me back. Then the third party company who was sending the technician out called me at 5:59 to tell me there would not be a technician in my area the next day when the appointment was made. Of course the office closed at 6. The day the technician was due to come out, I spoke with 3 other people (yay for being transferred) and now Danielle (manager of customer care) is telling me the soonest someone can be out here is next week. So don’t buy from Ashley if you want your furniture to actually function or if you think you could end up needing a repair. 3/1 update I’ve since emailed the email address they provided below, reached out via FB messenger, called, emailed direct contacts- I’m still getting no response. I’ve reached out to the BBB and the attorney general. Next stop is court.
My girlfriend & I went in to totally clueless as to where to begin. We were just window shopping. Sue jumped right in to help us & directed us to every option in our budget. She wasn’t pushy which is so nice! She was very kind, understanding and welcoming. 10/10 recommend Sue for any buy, we will be back & hope to work with her again! Thanks Sue for being so great & caring!
Excellent customer service experience. Catherine was wonderful in all her knowledge in explaining all features with the bedding & furniture. Will most definitely recommend Ashley Homestore to our family and friends. Thank you!
Sue at the winchester location is absolutely fabulous. She is so helpful! Her years as a designer make her so valuable to work with while redesigning your home! She isnt your typical sales person in the fact that she is not pushy, but gives honest advice. She really takes the time to listen to see what you want in your home. We definitely will be back for all our furniture and design needs! Thank you Sue
Ashley Furniture has a great selection of furniture. I was able to check out there reclining couches and purchased one with help of Sue, an awesome sales associate. Thanks for all the great help Sue!
Sales associate Glenn was super helpful! Painless and quick buying experience
Shopping at Ashley Furniture this evening was a breeze. Came in and didn’t feel any pressure from anyone. Lori was the sales representative that was assisting us in the store this evening and she did a wonderful job. Lori will be my go to person if I needed to do anymore shopping with Ashley Furniture in Winchester, Va. Thanks again for all your help Lori.
Joan was very helpful and patient.
Lori Hemple at Ashley Homestore in Winchester Virginia greeted us as we came in with a big friendly smile and it just continued from there. We came in to buy a mattress and Lori methodically explained all the variables to us. It’s been a while since we bought a mattress so there was a lot to learn! She was patient and professional. Our new mattress will arrive in 2-3 weeks. Can’t wait to thank Lori again when I finally get a good nights sleep!
Glenn was very helpful
Clay is very knowledgeable about what we were looking for and got us the best deal for what we wanted
Glenn went through everything with us! He showed us different styles and different brands. He definitely went above and beyond and was extremely patient and knowledgeable!
Lori was great. Not pushy and got me in and out with what I wanted.
Stopped into Ashley Home Store on Friday and met Katherine..very knowledgeable and helpful...not at all pushy! Stopped by again Monday and purchased a kitchen island. Very positive experience.
Trent was an amazing sales associate. He was not overbearing and was insightful and helpful. His friendliness brought us back to him each visit until our purchase was complete.
Jen was very helpful ,knowledgeable, and personable. We appreciated all the time she spent with us. We will have the perfect furniture for our home. Thanks Jen for your awesomeness
Lori was GREAT!!!
I walked into ashley’s feeling completely welcomed! All of the staff was super friendly and extremely helpful. Sue was very informational and helped me pick out just the furniture I was looking for! She made sure i was getting the attention i needed and was very patient with all of my questions I had! I highly recommend going to ashley’s if you’re looking for good quality furniture for a good price and ask for Sue! She’s awesome.
Would leave 0 stars if I could. My husband and I went in to buy a new bed and walked around for 30 minutes looking. Not ONCE were we greeted or asked if we needed help finding anything. We stood by one bed for about 5 minutes trying to find the price, meanwhile 4 different employees walk around us without saying a word. I guess we look like we don't have money, although we were prepared to pay for a bed in full. We will not be coming back here, we do not appreciate being treated as loiterers instead of potential customers.
Great store. Service was fantastic. Our sales rep Lori was great. Highly recommend.
Glenn was amazing! Thank you for your help. Although they brought the wrong bed. I called them they are saying I need to pay another $100 for the bed I ordered. I spoke to Sabrina from CSR in Winchester she was rude, she put me on hold and then eventually hung up on me before she came back with a resolution. I guess it was closing time because I called back and the recording said they were closed. I will update tomorrow after I call them back. Hopefully they will to the right thing and get me what I ordered. I have pictures from the store of the bed and price and a text from Glenn staying that the bed had storage but that’s not what I received
Clay was awesome! He helped me choose the furniture I would love.
Cathy was fantastic we are very happy with our purchase!
Clay was great to work with. He let us know about store promotions, gave us the space to browse, and was great to work with once we had made a decision. Overall, very happy with our experience this evening.
Fast and quick service
Sue was great, Thank you!
Clay was great!! He allowed my wife and I to look around at first then he approached us and thanked us for coming in and showed us exactly what we were looking for. Highly recommended ask for clay
Glenn was very helpful and courteous. Great experience and walked out very happy.
We had a great experience at Ashley today. Cathy was exceptionally helpful answering any questions we had and helping us find the perfect furniture for our family.
Christian was great to deal with! Would recommend friends to buy here.
Had a great experience with Clay and Cathy C. The were both patience with my husband and me on our decision making. Will definitely come back again and buy from here.
Glenn was amazing! After a not so good experience a year and a half ago, I decided to give Ashley Furniture another chance. I’m glad I did, as long as Glenn is there, I will continue to come back.
Sue was very helpful and knowledgeable. She answered all of our questions and she took the time to demonstrate the sofa bed couch and allow us to see the memory foam mattress. She was very thorough and pleasant.
Joan Kern was very knowledgeable and helpful in the furniture that we have decided to purchase.
Great couch.
Absolutely the Best Buying Experience! Sue truly knows her products & such a complete joy to work with!
Joan did a great job assisting us with any questions we had. She also helped us feel comfortable in our decision making.
Joan was great!
Great experience especially from someone like me who hates big purchases. Glenn was great
Came in looking for a dresser for the baby and Glenn was awesome!!!! Definitely an asset to Ashley Home Store!
We were given a warm welcome by Christian who gave us the info on the current sale and an idea of the showroom layout. Honestly thought he was a store manager or something not a salesman with his open approach. We were left alone to roam the store and then checked on regularly to see if we had questions or needed anything. we left for lunch without any pressure talked over what we found then went back to make a decision on. Christian was there again to help inform us on the sectionals weird questions about. We were glad Ashley has MFS as an option,w is basically insurance on the furniture, and definitely added it as we have little ones. Only down side is we will be waiting for a month plus for our furniture.
Glenn was extremely friendly and helpful. No pressure just lots of assistance. We truly appreciate all his help and guidance.
Clay was tremendously helpful in helping me to find the perfect furniture!
Clay was very attentive and helpful
VERY HAPPY WITH THE SERVICE WE HAD.We choose the 6 motor sofa and 2 lamps.Sofa had to ordered but that was ok. A week later we changed the order of lamps.Service was good.When sofa came it was fine but the lamps were the ones I changed my mind on.Delivery men were very prompt and they call and reported we had the wrong lamps. So Paul called the office and was told the New choice of lamps never got ordered.THEY were ordered and 1/29 we were called and went to store and picked them up.We love them, all is ok now but I do think we should not have had the time frame since we were the ones waiting because of someone elses mistake. MRS. Burchard
Susan Bowerman was awesome and very helpful! Very receptive to what I was looking for and made the process seem less as could be. Will definitely recommend to friends and family.
Glenn was very knowledgeable and understanding what we were looking. Thank you for being patient while we made our purchase!
Trent is the GOAT! He was great to work with, made it very easy to pick out our furniture.
Clay went above and beyond to help us with our purchase.Best sales person we have never dealt with.Thank you so much.
Lori is the best salesperson there! Quick, not pushy, listened to what “I” wanted not what she needed to sell. Most pleasant furniture sales experience I’ve ever had. 💕
Glenn is an amazing sales associate! He took the time to explain our options, the protection plan, and had the utmost patience as we decided on what was most comfortable for my husband who has back issues!
My fiancé and I visited Ashley’s in search of a little direction for decorating, and filling our newly purchased home. Bryan greeted us at the door and made us feel more than welcome. He checked in on us and helped us with every question we had. When trying to decide on a set up, he sat with us and helped us pick out our new living room. We will definitely be returning to our local Ashley’s to fill in the rest of our home!
Fine job. Helped us find the right furniture at the right price point.
Catherine was patient insightful and easy to work with
5 Stars for Glenn!
I'm not one to complain but I've received the WORST customer service from Ashley HomeStore. I placed an order for the Upholstered Dolante Bed in beige and received some faux leather brown bed. When I called my local store, the salesman realized he entered my order wrong. I was promised a follow-up call by Monday (I called on Saturday ten minutes after it was set up). I never received a call. The bed that they delivered BROKE and my bed is now resting on the floor. I then had to call the store, each time getting yet another excuse as to why they couldn't correct my order. I asked if they could have someone come out and fix my current bed until I got the correct one and they denied saying "you're getting an exchange anyway." Finally, on the 21st they promised I would get my right bed on Friday. The 22nd comes along and the delivery time is 10:15-1:15. I called explaining that I will be at work and can we schedule a different time. The first available time is Saturday, February 1st. And when I asked if someone could at least fix this current bed, they again refused. I finally decided I want a return and now they're saying it's impossible since an exchange was ordered for me. STAY AWAY. CHEAP BED THAT BROKE. Every single person I talked to on the phone was unapologetic and downright rude.
I was impressed that Lori that works at the Winchester store rocked. She knew her stuff. The customer service there is a very poor. Comunication is very poor. They say they would call and then you dont hear back. Constantly chasing them down my calling them back. Things weren't put in their computer correctly. Our bed was wrong but was put in the right box. The bottom dresser for the foot board is completely broken. Gotta wait for that delivery. Needles to say that they will be here three times and still not fixed the problem. Got furniture a month ago. We also spent money on a couch there. I can honestly say we will not buy from there any more.
We have shopped here twice within the last 7 months. Both of which have been amazing! Sue always made sure our needs were met and questions were answered; and Jessey made the signing process a blast and easy! Could not be more grateful for such a store!
Onyx met us as we enter the store. She directed us where to look for what we needed and stayed close while allowing us to look around on our own. It was nice to have someone available without hovering. She was very quick and helpful with everything we asked and pricing. Pricing was great so we purchased. Onyx was fun to shop with and helpful and efficient
If you are looking for damaged furniture and poor customer service this is your place! We have spent nearly 10 grand in the last year at our local home store. This by far has been the worst experience we have ever had and our last! When our delivery came for our bedroom suite we received the wrong head board the wrong size mattress and a damaged drawer. Little did I know I would be spending the next 2 weeks back and forth with Ashley’s and get the run around. After arguing about a timely delivery date, The next week we received the wrong replacement for our drawer, the right headboard but it was damaged. I have sent emails and called. Reps at our local store have reassured me on several occasions that my calls would be returned and they never were. This business is a joke and their customer service is seriously lacking. From reviews I have read while searching for contact info, it appears that all these issues are frequent with the company and they simple do not care about the customers. If I were you I would take my business elsewhere.
The associate Clay was very friendly and helpful.
Thank you, Jen! If you’re visiting the Ashley Furniture in Winchester, I would highly recommend speaking with Jen. She was kind and very helpful! She provided a wonderful, stress-free experience and we can’t wait for our new furniture to arrive!
Had a great experience with Clay. Very knowledgeable and he was able to quickly pick out great options for us.
Cathy was awesome to work with. Had a lots of patience with us and helped us find a chair we were comfortable with. Thank you for all your help Cathy.
Glenn was a great help and saleman
Clay was very patient with our decisions making we never felt rushed or pressured. He even moved a chair to see if we like it with the set. Will be back for sure. ♥️
Very nice furniture. Had not been there before. We were quite impressed with the store and Glen. Very knowledgeable and helpful.
Well my buying experience was fine. We found a couch and loveseat we liked and came back to purchase it after we looked around at other places. I dont know who sold it to us and it was a quick exprience. I paid for it in store with no finance and was told it would get to the warehouse in Fredericksburg during the week of the 23rd of december which was perfect because we moved in to our house on the 19th. Mind you this was purchased on November 29th so that's already 1 month from purchase but that just so happened to work out good for us. Well now its January 2020 and the week of the 23rd went by with no furniture. I called and was told it would arrive the week of the 6th and here we are now. I was told today by Vicky at customer service that the couch was in but the loveseat wouldn't arrive until the week of the 21st! No need to be upset at Vicky as it's not her fault and she was a spectacular customer service rep. She was so helpful and unfortunately apologetic as she understood my frustration. I told her I either needed my 160 dollars back for this awful 2 month shipping or I get my couch tomorrow so i can at least sit on something while I wait 2 weeks for my loveseat. One of these 2 options need to happen because I'm not getting punished for choosing to buy from Ashley. Vicky said she would call me right back after she talked to inventory and I will update from there.
Save the headache and buy elsewhere. The customer service is horrible and they basically sell furniture that they do not have in inventory and that’s why it takes so long for delivery. I just had horrible service with them that left me with no sectional but stuck paying for a matching ottoman that now I do not want and no one will help me with. Not even offered store credit just told by customer service that they are sorry. I’m sorry that you Basically wasted 300 dollars with us for nothing is what I hear. No help no consideration that none of this is my fault as a good customer. Just go anywhere but Ashley. 298 more days of bad reviews that I will make I want to at least stop 300 sales for them. I will continue the bad reviews because I am a single mom of three and you just stole from me. I have been starting over and it took me a year to order new living room furniture to fill the empty living area and after 2 months of waiting for delivery I’m got nothing but an ottoman that I don’t need. Ridiculous Update went to check for canceling and was told there could be a 30% restocking fee for canceling the order. When they came to deliver the product on Jan 3 it would not fit The customer service told me that she put it to waive the restocking fee but I have no faith in Ashley at this point. I could be responsible for 900 with nothing but an ottoman to show for it I am having them deliver the product and going to find a way to Hoist the sectional to my deck ourselves. Buyer beware measure yourselves in the event that it doesn’t fit up the stairs you could cancel but for a 30% restocking fee of the purchase and apparently that is in the contract. They only post a response to look like they want to resolve the issue. I emailed that and received no response
We had a great experience shopping with Sue! She gave us all the information we needed and let us loose to peruse the store. We couldn't be more excited about our new sofa and recliner!
Christian, was extremely helpful, and had a significant amount of patience with us throughout the process. He did not pressure us into buying anything, he answered all of our questions and gave us time to make our decision.
Glenn was very nice and efficient. Speedy sales. And helped with a smile even though it was a small sale.
Fantastic experience. Cathy was knowledgeable and friendly!
Our host was very knowledgeable. She found us exactly what we were looking for. We were very happy with our experience and our purchase.
My wife and I came in looking for a new mattress. Upon arriving we were greeted by Trent. He was very knowledgeable and helped us every step of the way. It took us a few days to make a decision and he was in constant contact with me during that time always offering assistance in any way needed. We could not be happier with our purchase and with how we were treated by Trent. Thank You
Clay really worked to get us the furniture we wanted and at a good payment. Would have given 5 stars but upon our first arrival we weren't greeted and had to seek out someone to help us.
UPDATE- while we had a nice experience in store, our delivery was terrible, furniture is terrible, and Ashley furniture will NOT let us exchange the furniture. They will only repair it. We do not want the set we have because it is utter junk! We’ve begged and pleaded with them and are willing to pay more money for a nicer set, but they won’t do anything for us. We will NEVER deal with them again! Had a very pleasant and fast trip to the store today! Glenn was exceptional with his knowledge and helpfulness to find the perfect pieces! Very professional and kind throughout the entire process!
Very helpful staff and a great selection at great prices.
Glenn was extremely helpful in finding our perfect priced Sofa.
Glenn was extremely patient & helpful. Would recommend him to anyone. Great service & attitude!
Nicely organized and well appointed show room. Sales staff were available, but not on top of us which I completely appreciated time to look around and make decisions. Glenn was professional, well-versed in the knowledge of the furniture and pricing. The sale was quick and efficient. All greatly appreciated!
We worked with Christian. We were extremely indecisive and he was extremely patient with us.
EXCELLENT CUSTOMER SERVICE, VERY KNOWLEDGEABLE AND TRULY CARED ABOUT OUR NEEDS! SECOND TO NONE! STRONGLY RECOMMEND ASHLEY!!!
Great customer service! Jen helped us for about an hour, in between helping other people too. Very accommodating. We came in an hour before close and felt bad but no one seemed to mind at all.
Great experience with Ashley salesman, Glenn was very patient and supportive in our selection process. Thank you Glenn!
Horrible service. We just moved to the area and needed a sectional for our living room. Among many other rooms to furnish. But the living room is on my list of priorities. I love Ashley’s styles, so decided I will go look around. Buying the sectional was fine, it’s after they received my money when everything went down hill. I was told our sectional would be to the warehouse no later than the 10th of December. We went with our second choice based solely on that it would arrive sooner and we wanted to have our family over for the holidays. So we went with this option, they have continually pushed the date back because a piece has not arrived yet, with no way of fixing it. No offer of free delivery, no offer of a discount.. just “yeah sorry you have to cancel Christmas at your house” fine, we will have everyone over for New Years? Wrong.. it’s christmas Eve.. I called to see if we could schedule it. To my disappointment, my furniture will not be here before New Years or even the days to follow. I honestly am in disbelief, just tell me my order won’t be here till this date. I feel as though they are lying to make me happy in the mean time and then I call on that date.. (I have to call because no calls me back with an update) and they push it back an entire week. So now I have to tell my family once again, change of plans. Just annoyed and honestly don’t even want the couch at this point, just my money back. Next time, I will def not be heading here. I have three guest bedrooms I wanted to furnish here but I guess wayfair will do, at least they get me stuff on time. Everyone was nice, I’m not upset about the individuals, I’m upset that there is no way to make customers feel better about the stores mistake. No offerings or discounts. You guys ensured me that it would arrive on a certain date. Now an entire month later (completely unacceptable) and I don’t have what I have paid for. And the least you could do is call me on the days you yet again assure me it will be there, and let me know again, it’s not. Rant over. Go elsewhere.
Brett was very helpful and patient as I tried to decide which sectional and color would work best for my space.
Do NOT buy here. Dishonest business practices, rude employees and store manager who stinks like whiskey, is nice to your face, and then does nothing. Note that Ashley's corporate people were stellar and took care of us while even they had problems with this store. Do NOT support this business, it is not local, so don't feel bad about that. Manager and office in in Fredericksburg.
Monica was extremely patient and helpful through the process. She was a great sounding board for my wife and I, while trying to make a final decision on the living room furniture that would best fit our needs. When it was time to make the purchase more than a week later Monica was with another client so Clay finished up the transaction explaining everything with good detail. Great customer service!
Jenn was alot of help with picking out furniture. Easily answer my questions when I had them. Thanks a lot
Clay helped us today to find the bed we wanted and love!! He was very knowledgeable about every item we asked about and presented all the options for the entire buying process.
My wife and I were in your Winchester va store to purchase a coffee table yesterday that she found online for 399.00. We get there the price on the table said 468. My wife shows the salesman the price of the sale, and he gave her the let me go talk to my manager car salesman BS. He comes back and said I can sell it to you for the 399. But it will be 170 to ship it. So now the price is right back to full price. Needless to say we didn't purchase it. Upon inspecting the display model of the same item we noticed the laminate top was coming up. Poor quality, and high prices. Not good business practices. We bought a couch there a couple years back, that will be the last item you will sell us. Oh by the way Amazon has the same coffee table for 398 with free shipping.
It's obvious that all the "terrible" "nightmare" reviews are being deleted by Ashley's themselves but if u Google Ashley's Furniture especially the one in Winchester area you'll see nothing but bad reviews. I'm sorry but we're not exaggerating one bit when we say that we had the worse experience of our life at Ashley's Furniture. Don't get me wrong the initial experience of entering the store shopping for furniture was great but after that it was nothing but a nightmare over and over......
Clay was wonderful and tried to get me the lowest prices possible. Great customer service
The worst experience ever, sales people lie about delivery time to get the sale, online and customer service is horrible. Avoid them, find another furniture and save you time.
Terrible..i order my before black Friday. Haven't received yet.never send e mails or texts...im goin to pick it up myself...and ask for my delivery money back...by the way i have to pick it up in frederick Maryland....never again buy at Ashley furniture.
I worked with Onyx at Ashley HomeStore in Winchester, Va. She was a great help and let me look on my own, and then enjoyed checking the furniture out with me too. I just needed a little something and she didnt push for me to get more.
Fast, courteous service. Glenn was polite and knowledgeable and made our purchase easy.
Glenn Twyman was very friendly, respectful and patient with my my family today. They did not have the set I came looking for in the store, however he helped me find something even better. Thank you!
Great service. Timely delivery and professional service at the Winchester VA store.
The salesperson - Sue - was very helpful and demoed the power loveseat which helped us decide to buy it. The process was easy and smooth.
Worked with Jen and Gleen and both were upfront and not pushy about any of the process. Help us find exactly what we wanted and did everything they could to make it as comfortable and painless as possible. In the future, I will come back and work with them.
We were looking for a couch a week prior and found one while they were offering 65% off for cash/12 month financing. We were told by Clay that the sale would be good through the end of Black Friday so we decided to go home and think about it. We came back Black Friday to purchase the couch and to found out that it was 70% off in the morning, 65% off in the afternoon and 60% in the evening. By the time we got there it was 60% off. When we mentioned it, Clay discussed the incident with the manager and corrected the mistake, giving us the 65% off as originally discussed. Overall, we’re happy with our experience after the confusion was cleared up!
Our sales person Jen Mounts, was great. Very knowledge and helpful. On the ball. She was outstanding . Thank You again Alan Trabert
Glenn is was so friendly is help a lot what we need and faster
Glenn took lots of time to show me all of the options so I could find the perfect recliners for my home. He was helpful and very informative and worked to get me the best possible deal. Even though I could have bought the same recliner from Grand Furniture, I returned to Ashley because Glenn had done such an outstanding job working with me.
I loved it we got a begal and Glenn was super helpful and coperative he had really great shoes I loved the sound the they made. He was not to pushy. He measureed the couch for us multiple times.We got exactly what we wanted. He had amazing super awsome shoes they had the best sound in the world. He was super nice and helpful.
Clay Steagall was extremely patient. Couldn’t have asked for someone more helpful
Glenn was so unbelievably patient with me. I waffled several times about which bedroom suite was right for me and he took each visit in stride. When I return next month to purchase living room furniture, I will only work with Glenn!! He is awesome!!
Great experience and I highly recommend working with Glen Twyman who was very professional and willing to go the extra mile unlike many others/companies Thank you Glen
Clay helped us find exactly what we were looking for! We can’t wait for our new living room furniture to be delivered. Thanks Clay!
Clay was great! Huge help before the holidays.
Today my granddaughter and I came to take a look at beds and mattresses. Trent greeted us at the door and gave us on overview of where we could find full size beds. We looked around and founded one that we liked. Next we went into the mattress area. Trent have us an overview and then some time to try some out. We picked one and Trent wrote up all the paperwork. Thanks for your help today!
Glenn was super nice and gave us time and space to think and decide what we needed. He answered all questions we had and gave us the best price possible.
Good prices for what I bought
Glenn went above and beyond to help us find the perfect bedroom set for our new house. Very happy with our purchase.
Cathy was absolutely wonderful! She was nice and very understanding of us wanting to take our time and think things through. We truly enjoyed our experience and will be back!
Wow is all I can say! Cathy was truly an angel to work with. We came in kind of not knowing exactly what we wanted but had an open mind to what Ashley furniture offered. Definitely the best selection of furniture we have seen in our area. We are moving into a new home and needed quite a bit. Cathy let us walk around and browse without hassling us or pushing us to look at anything particular. We were able to find exactly what we need/wanted and she made the process so easy! Her expertise in finding us the PERFECT mattress was probably my favorite part. We will absolutely be doing more business with you all and hope to work with Cathy again
Shopping for furniture is rarely something I enjoy. How am I supposed to decide in such a short time what I'm going to enjoy for years? Today, Lori at Ashley Furniture made it easy. She listened to what we were looking for, guided us to the right area if the store, left us to look around and find some things we liked, and then talked us through pros and cons but left us to make the final decision. I'm looking forward to getting our new furniture. Thank you, Lori!
Catherine was great! :)
In the market for a mattress my sales rep was patient and had knowledge of the products he stayed in my budget and did not try to over sale a product
We had a wonderful experience at Ashley with our sales rep Jen. We recently moved and we’re looking for furniture for three rooms. The prices were very reasonable shipping is fast. We can’t wait to receive the furniture.
If you’re in the market for new furniture, head on over to Ashley Homestore and ask for Glenn Twyman! He is amazing! He allowed us to take our time finding the furniture we were searching for and he offered suggestions when needed. He even took his time searching for the best prices available on each piece of furniture. This was, by far, the best furniture shopping experience we have ever had! Thank you Glenn Twyman!
Clay Steagall was very helpful with our selection. Looking forward to our next visit
Ashley has beautiful furniture Sale Representive was very polite and helpful.
Got a sectional sofa that my entire family can agree on for comfort and style. Sales associate, Glenn, did an outstanding job. He was knowledgeable about their stock and didn’t crowd us. Entire experience was great. Very hopeful for an excellent white-glove delivery service.
We worked with Glen and he was excellent! Very helpful and polite and not pushy. I would go to him again the next time we but furniture
Jenn did awesome job and was a huge help during the experience of buying our sectional sofa. Definitely recommend Ashley’s furniture for your furniture needs! They have all kinds of options and colors to look at and view. If not they’ll be sure to check online for you. Will buy from them in the future.
Glenn Twyman was extremely helpful in selecting and designing our sectional. Was a pleasant buying experience. Would recommend to friends and family and will certainly buy from them again.
This is the second time my family has purchased from Ashley in the last 6 months. Each experience has been wonderful from the first step into the store. We have had the pleasure of working with Jennifer Mounts and even when she wasn't there, they other employees made sure she received the information that we were there. Jen made the experience pleasurable, making sure to show us all options and giving us her honest opinion. She explained all of our finance options, protection plan and made sure we understood. Thank you for such an awesome experience. Looking forward to getting our furniture soon.
Had a great experience. Greg was our salesman and he was very patient and great to work with.
Christian was our sales associate and he was very friendly and helpful. I got everything I needed and left the store feeling satisfied with my purchase. I definitely recommend Ashley Homestore for furniture.
Glenn was really helpful.
Christian T was amazing in helping us with purchasing some furniture for our theater room. He was very helpful with answering all of our questions.
Most furniture is made out of plastic, not sure why they did away with wood.
Glenn was very knowledgeable, professional, and patient. Gave us space and time to make our decision but was available as soon as we needed help or had questions.
Wayne was awesome! Attentive, knowledgeable and not pushy. We found everything we were looking for our new home and couldn't be happier! Thank you!
Glenn was awesome! Patient, and he listened to the needs and explained everything fully. Even in one instance that he couldn’t help with, he provided me the tools to help. Great experience. Seek him out for help! UPDATE: Gave the finance people my ID and Ashley Credit card and after well over an hour of waiting on the finance counter to “write it up”, I was asked to come sign the papers. Imagine my surprise when I’m then told that not only will my cost go up because I didn’t spend enough, but also that once they ran the card (keep in mind they had it for at least 45 minutes prior, and verified my available credit) that since it was not the Discover version of the card, that I would have to pay additional money. Uh. No thanks. Glenn was great, but the people at the finance counter had no respect for my time. I will not go back, and that is probably my last Ashley Furniture purchase period. Beyond disgusted.
Was a real nice experience. Carl was great very helpful and patient would recommend him highly. Thanks for a great visit will shop there again.
Glenn was patient and attentive to our needs
Clay was awesome he met every single need of ours.
Catherine was amazing! Her personality was impeccable and I will definitely come back to shop because of her and how helpful she was!!!
This is my first time at there location inWinchester and its been a Month to get my furniture delivered they lied about delivery date and contract as well. Never ever will I shop there .. Not happy at all..
We had a great sales experience with Clay (aka Brian). Low key and let us alone to discuss what we wanted to purchase. This was the third Ashley furniture store that we visited and Clay was the first salesman that we felt comfortable dealing with. We ended up with a good price for a new dining table and look forward to its delivery.
jennifer mounts was awesome very kind and took time but didnt just hover over us. very pleasant trip buying new furniture!!!
Our sales associate Christian was great! The process was smooth and enjoyable buying our new sectional and we can wait for it to arrive!
Clay our salesman went above and beyond to help us get the furniture we wanted. Had very good experience at Ashley Furniture!
Clay was our salesman and he was professional answering questions and even showing us the innerspring makeup of our sofa set.
Great sales experience! First time buying “grown up” furniture, and Glenn made the process incredibly smooth and took great care of me. Would definitely recommend!
Cathy was very helpful and patient while we made our decision.
Christian was extremely helpful and friendly. He worked with us for quite a while to get us exactly what we wanted. Thank you Christian Tompkins. We will definitely be coming back to work with you in the future.
Clay was great from start to finish! Very please and will never go anywhere else for furniture
I had a great experience this afternoon with Clay! If you are having a difficult time finding that perfect piece, he will do a fantastic job at helping you find it.
Really dislike the way they stalk you around the store, making sure to tell you to let them know if you have any questions every 5 minutes. Furniture seems like typical furniture chain cardboard stuff too.
This was the easiest furniture buying experience we've ever had. Thank you so much for your kindness and patience.
Salesman was very helpful
I was greeted promptly by Sue when I entered the store. She led me to the correct area of the store and gave me time to look. She then came to ask if I had any questions. My experience was a welcome one. I felt looked after and not rushed to make any decisions. Due to their great value I will be returning to find a bedroom set.
There is no one at this organization who will take ownership for their mistakes. The salesman who worked with me when I purchased a living room set misled me on several different aspects of the delivery process. He promised delivery for this past week and that didn’t happen. The store has let me know that the furniture is now here but no one will set up a delivery date for me. I was told by one person that I could have the 16th but now no one will let me have that date. Apparently I am unable to set up any other dates as well. I left 4 unanswered messages for the scheduling line during business hours. I have been to the store in person, I have made two phone calls directly to customer care and as well now had a manager leave a message for me giving me the same phone number where I’ve already left 4 messages. She didn’t provide any means of getting ahold of her directly. I have sent three emails and several customer care contacts on the website as well. I realize there is nothing they can do for the bad information their salesman gave but instead of taking ownership and getting this transaction to the finish line, they’re making a whole new set of mistakes. In the last 30 days I have purchased two whole sets of furniture for different rooms. I have three more rooms to purchase for. If Ashley wants my business they need to call me back and take ownership to get this furniture delivery scheduled. I have no idea why they won’t just call me back and set up a date. I can’t believe I’m being treated this way with all the money I’ve spent there this month.
Sue was very attentive to our design plan. Worked with myself and my spouse to make sure we had a cohesive look. Also supplied my children with balloons to help them stay occupied while we shopped. Excellent service and even better pricing!
Sue helped us! She was amazing. Very informative and had recommendations. Great experience. We will definitely be back in the future for our furniture needs!
Lori was very knowledgeable and helped us crunch our numbers. She was very patient while my family tried to decide on what living room we wanted Thanks again Lori From the Bethea family.
Furniture is at store. Will be delivered next week. If they deliver then, it will have taken three weeks. UNACCEPTABLE!!!!
Cathy has always been here over the years I've shopped for my home furniture. She's always so helpful and informative. Great experience
Great service. Gleen Was great. Plenty helpful and didn't crowd. As far as actually getting the furniture. Still waiting. Was promised in two weeks and it's been over a month. Every time you call they tell you next week. Should not be able to sell what they obviously don't have. Don't think I will be back again.
Glenn was amazing! So patient and helpful, a great experience overall.
Glenn was amazing, very helpful, patient and kind.
Glenn went above and beyond to honor a previous sale and even beat the price. His customer service was excellent, and he was very patient with me as I tried to figure out the best possible option / sectional for my new home. Extremely satisfied!
I recommend going to Ashley’s in Winchester and asking for Susan. She was very helpful and made my search and purchase for a mattress very easy.
Joann was awesome, super helpful and quick and efficient! I knew what I wanted before I came in, but she helped to get us the best price available and matched the online pricing and sales!
Clay was wonderful!! He approached us, and allowed us to look without pressure! We ended up buying our dining set, and it was an unplanned purchase!
Clay did an awesome job working with us!
Read the fine print before you buy anything -- all sales are FINAL, meaning there is 0 chance of a refund. In my case, I ordered a TV stand, and after a month, it arrived damaged. I waited another month, and the replacement arrived damaged. At this point, the hassle and time waste is significant enough that I'd want them to just undo the sale, but they won't permit that. So I guess I will go through exchange after exchange until they figure out a way to get me an undamaged TV stand. But how many months will pass until that happens? Edit to respond to Jessica: I've already spoken at length with Customer Care and the store staff. I have been refused a refund or any kind of money back. My time is valuable and I do not plan to beat a dead horse.
Glen was extremely helpful. He was professional and polite.
My salesperson Sue was great! She really took my hand and guided me through. She took a lot of time listening to my vision and make my vision into reality in the showroom. Morgan at the front desk was wonderful as well. Very upbeat, pleasant demeanor and very helpful.
Fast and easy just how I like it. The sales manager, Brett was very helpful, answered all of our questions and didn’t pester to make a purchase. Will buy again.
We bought a living room set. Glenn worked with us to ensure we were satisfied with our purchase. It was a great overall experience. We will be back. 🤗
Clay was very helpful and stayed late to assist with our purchase. Very happy and satisfied with our decision! Thank you!
Great selection. Great prices. Great staff.
Glenn was very helpful - we took a long time and tried a lot of different options before buying a couch. He answered every question, - didn’t hover but was available whenever we needed him. If you want new furniture, without crazy pressure - go to Ashley furniture in Winchester and ask for Glenn.
Everything went Great! Our order was delivered on the 11th of the month as originally stated. They called the night before delivery date & said some how the wrong kitchen table was ordered so it would be delivered at a later date. Come the morning of the delivery, our loveseat was delivered along with the right kitchen table we chose! Needless to say we were shocked! In a good way for sure. The time frame was on point & I am more than satisfied with doing business with Ashley Furniture 😀
Went to this store against the advice of others. Purchased bedroom suit and mattress set---over $3k. Because the bedroom suit and mattress set were going to be available for shipment at two different dates, the store decides to make two separate deliveries....at a cost of $169.99 for each delivery. Interestingly enough, we're still waiting on the mattress set to be delivered for almost a month now. Oh...the store told me I had the option of picking up the furniture myself...in FREDERICKSBURG. Lesson learned.
Had the best experience with Joan Kern at Ashley in Winchester, VA. She was very knowledgeable and patient with us as we took a few days to mull over our choices.
1st time ever in this store. Went to Winchester and thought it was bright, nicely laid out and welcoming. Jennifer immediately greeted us and asked how she could help. She helped us and was not pushy. Love the catalog online in store, makes it easy to look for other options. We got her business card and definitely going to be back.
Very nice people who were very helpful. Catherine helped me and answered all my questions. I plan to go back in the future!
Had a great experience working with Christian Tompkins. He gave us enough space during our shopping experience but was always close by to answer our questions. If we could give him 6 stars, we would!
Monique in the sales department was very helpful, knowledgeable and not at all pushy. We had a great experience and got a delivery date within a week.
Monique was very helpful and knowledgeable. She answered all my questions and the process was smooth and easy.
Glenn was a great salesman, very professional, friendly, and kept us informed on what was going on. It was a great experience at Ashley's an I will go back in the future.
Clay was very nice and helpful when we were in today. We were trying to find the perfect mattress that we could both agree on. We were able to do just that with his help. Thanks Clay.
When me and the wife came in we were expecting to just look around but Glenn (our sales associate) put on a clinic on how to be sell. With his smooth professional yet non pressure approach. He was always available for questions and was able to answer authoritavely though other visits to furniture stores left exhausted I will be leaving thus store wanting to come back
Clay was really helpful. We came in just to look around and get some ideas for our new home. We came from with 3 sofas and will come back for mattresses since it was such a great experience.
Our service staff was very patient and informative. She helped guide us in comfort, style and price. Would highly recommend the Winchester, VA store.
Lori and Christian did a exceptional job.good service. Shop here again
Monique helped us and she was great!
Cathy and Monique were wonderful to work with. They were both knowledgeable and took the time to answer all of our questions. Cathy walked us through multiple mattresses and helped us find the right fit.
Monique!!!! We absolutely loved Monique who sold us a 5 piece bedroom set today. She gave us plenty of space to think, was a joy to speak with and very knowledgeable about the products we have at home and what we were trying to replace. She was very kind and I would highly recommend you seek her out with your furniture needs!
Lori was great to work with. Very patient and relaxed. She didnt hover and allowed us to make a decision without pressure.
Clay did a great job of helping us find what we were looking for. He made sure to keep us informed of pricing yet didn't try to upsell us. Great selection and got a lot for what we spent.
Christian T. was very helpful. Helped us get a good deal. Very explanatory with a nice smile. Clean & quiet store. I have never had a bad experience. They know what they are doing.
Our sales person Trent was very helpful in showing us a number of different styles they had in the store and he also showed us all the features of the different sofas
Salesman was dishonest about “guaranteed delivery date”. When I called, 3 weeks after purchase, to inquire as to when we should expect delivery, was told they do not give a delivery date. Had to call 5 times in one day to speak with the only individual that can check order status, just to be told they still didn’t know. If it weren’t too late to cancel this order, I would. Nothing but terrible feedback from all of my coworkers. Had I known, I would’ve gone to Grand or Schewel’s.
Too pricy for anyone likings
Christian Tompkins was amazing to work with! He spent a great amount of time with us and was able to get us everything we wanted!
Sue was awesome. No pressure, but full of information. Pointed us to the stuff we wanted and was just so nice and informative. I will go back there to Sue the next time i need any home furnishings. Quality furniture and a great price... Thank you Sue...
My husband and I had the pleasure of being helped by Christian who in our opinion was top notch all the way. He never once made us feel as if we HAD to make a purchase, which is the number one reason I have never enjoyed shopping amongst sales persons. He was very knowledgeable but at the same time was quick to find us the answer if he wasn't quite sure. He was very patient with us as we weren't certain what type of bedroom suite we wanted to purchase at first. Our experience at Ashley was a very positive one but Christian made it that much more enjoyable. We will definitely come back for future purchases!
Sue at the Winchester branch of Ashley store was so helpful the moment we walked into the store. We really went in there just to shop around and ended up leaving with a brand new King mattress and box springs. Sue was very helpful and patient. Great employee!!!
Horrible customer service in my Life!!! ! Been over a month now still haven't received my already purchased furniture or a call after several attempts! They don’t deserve one STAR! Never buying here again! They put you to an answering machine still no call back! Real quick to take your money though! Buyers BEWARE!!!
Our salesman Clay at Ashley’s was awesome. Patient and explained everything thoroughly. Thank you again.
At least 3 weeks ago I received amazing help picking out furniture. When I had to change the date last week I was told that I don't schedule when my stuff gets delivered they do. So I called again. Same terrible answer. I was told someone would call me when available. No call!! Now I show up at the store and the furniture is available, but I have to wait until Thursday, but I work. So now my kids and I will be in my new home with no furniture whatsoever for 3 days!!!! You guys are terrible and I wish I went somewhere else.
My roommate and I very much enjoyed shopping for our new couch at Winchester’s Ashley Furniture. Sue was extremely helpful and not pushy when it came to answering our questions and getting everything matched to lower online pricing, when we found what we were looking for. The store manager was also accommodating, though neither of us remember his name as he was not as personable towards us. All over a great experience thanks to Sue. We look forward to working with her for future home furniture needs!
Love my furniture from Ashley! Prices and quality are awesome! So glad Christian was there to help with everything I needed today.
Salesperson told me they would let me look around and then kept coming to bug me. Bought a couch the first week of July. They told me that my couch would arrive at the distribution center on the 23rd and delivered to me by the 25th. I checked the paperwork they gave me when I left and it said distribution arrival on the 25th and delivery on the 29th. Called to check after not hearing from them and they said the couch won’t be at the distribution center until the 29th and then delivered in August. Very unhappy that I was lied to, because I would not have purchased the couch if I knew it was going to take a month to get it.
Catherine is great! Thank You for the information and helping me make the best choice for our family’s needs.
We went to all the furniture stores,after seeing all of them, this was the best place, they got what we wanted, the sales lady Catherine hurt help us with the design we wanted. The delivery was on time and the guys that installed where great. Also forgot the price was the best to, I would and will be back there again and recommend to anyone.the service you get is top notch
Clay was very professional and a pleasure to work with, as we spent a fair amount of time in two visits, making a decision on a love seat and then a tempur-pedic bed. Throughout the process, Clay remained very patient, and had no problem answering all our questions. He was very personable, and I would be more than happy to work with him should we be looking to buy furniture in the future.
Bob was very friendly and moved furniture around the store so we could see if it would like nice with other pieces we picked out. If you need to buy furniture ask for Bob!
Clay was very helpful and even suggested something that we didn’t even think when we purchasing a reclining sofa for our motor home (ends of a sectional sofa)
So excited about our new furniture. Sue was lovely and couldn’t have been more helpful. Can’t wait to get cozy on our new sofa and loveseat😊
Kelly was fantastic!
Trent was awesome! He was able to help us pick the perfect mattress and couch for our new home! He was also very patient during the whole process. Thanks so much Trent! Update: Trent was helpful, however we were told our mattress would be delivered today. Now we are hearing an undetermined delivery date. We also ordered a couch that day that is supposed to be here in 3 weeks which now I feel like may take longer. This didn't just happen to us but also out friends. Very disappointed and will not be purchasing anything else from Ashleys.
The sales lady Joan was interested in making us comfortable. We came in to buy a sofa recliner but Joan had me lay down on the purple bed and I fell in love. I Told her my husband's bed base no longer worked and Joan sold us an Ashley bed base . She listened. She made us very happy and I have everything I need for my new purple bed .
Excellent experience. Onyx greeted us on our first visit to the store. She was amazing at walking us to the items we were looking for and answering all of our questions. Returned the next day to purchase and Oynx was fantastic about walking us through the sale and delivery. Highly recommend Ashley Home Store and most especially Oynx! Will definitely buy again from them.
The store had a great selection the prices were good and the Sales person took time to show us all the items we were looking for finding the best deals for us and making sure we could get them as quickly as possible. Trent made sure that he answered all our ?’s and help us find exactly what we wanted. There need to be more sales people like him that listen and make sure they take the customer experience to the next level.
We had a great shopping experience today. She was very knowledgeable with all of our questions and had patience with us trying to decide!
Cathy was my sales representative today. Very helpful and professional. Loved the purchases she helped me with!
A big thank you to Onyx for all your help in making the best knowledge and catered to our needs of the bedroom set. It’s exact bedroom set we were looking for...your an awesome. I will continue to select Ashley Furniture, Winchester Va.
I purchased 2 bedroom sets months ago. They were delivered 2 weeks ago and my daughters bed cane broken. They took it back saying they couldn’t get it back out to me for another 2-3 weeks all the while my daughter has to sleep on a mattress on the floor. Then today they delivered the bed again and this time there’s no hardware to put it together! I spoke with Sabrina the store manager which wasn’t helpful at all!! The customer care is a joke! When you call they put you on hold forever, they give you a option to leave a message which no one calls you back! Then when I finally talked to someone all they say is sorry for the inconvenience. At this point I’d rather them take the furniture back and go to grand furniture which I’ve never had a problem receiving my furniture from. Ashley’s furniture is the worst furniture store I’ve ever bought from. Zero help from customer service but I’m sure they have no problem taking my $10,000 I spent at there store. Ridiculous!!!
Katherine was extremely helpful and professional. She was an extremely helpful to us in selecting what we were looking for and what we need . She is truly an asset to your company.
As usual, Ashley Homestore had exactly what we needed. In and out in less than an hour. My daughter is so excited about her new bedroom suit. Big thank you to Catherine Huth for a smooth and enjoyable experience!!
Very helpful in matching the furniture, including moving pieces around to help with our decision.
So I bought a sectional today! I was just looking as my house is not finished being built in a different state. Curly Sue greeted me. She let me know what sales were going on and then let me be. I did not feel rushed, obligated, or pressured to buy anything which was very nice! Little did I know, that Ashley stores are independently owned and thought maybe I needed to wait till my house was finished and go shopping in that state. Curly Sue explained my options and I decided to buy and have my new sectional delivered to my storage unit on the day that I would be moving down south. She introduced me to Morgan to start the financing process. Morgan was very nice and helpful. These ladies rock!! I would definitely recommend them and Winchester Ashley HomeStore. I may be going back to buy a dining room set! Can't beat the sales right now 😁
Trent at the Winchester VA location made our shopping/purchase absolutely WONDERFUL! He was very knowledgeable, understanding & helped us find what we were looking for. Highly recommend Trent & the Winchester location. We tried other locations and did NOT receive the customer service.
Cathy was an excellent associate and very knowledgable and helpful in the whole process, we would definitley recommend Ashley HomeStore to anyone in the future.
Clay was very helpful and answered all my questions
Ashley furniture has excellent service and fantastic prices. I have bought from Ashley several times now and the furniture has been high quality. I will continue to purchase from Ashley furniture and would suggest that anyone looking to make home furnishing purchases, that visit your local Ashley Furniture store.
Excellent salesman.
We spent approximately $8000 at this store. The furniture we bought was ok but, if they offer you the "protection plan", don't even bother. Less than a year after we purchased our kitchen table, a bubble appeared from nowhere on the surface of our table. I contacted the company with a claim and after months of jumping through hoops and waiting, they emailed me to tell me that my claim was denied even though bubbling was apart of the coverage. I'll never go to Ashley furniture again. And I will never get a "protection plan" again either. What a rip-off.
Our second buying experience at this location and nothing but positive experiences both times. I worked with a Ms. Carly Sue on the most recent purchase. She was very kind, easy to talk to, and a great salesperson. I recommend this store to anyone looking to add furniture to their homes or business. Thanks a lot!
Great experience. Coming from a first time home furniture customer, I was very pleased to be shown all the options available. I was greated by Stu who was extremely helpful and made me feel very comfortable during the entire process. From the first moment I stepped in the store to when I finally left after making the purchase, Stu was very accommodating. Being new to the area, Stu recommended some great places to visit which was much appreciated. Overall, I am very satisfied with my experience and would shop there again.
Clay was very friendly the minute we walked through the door. He helped us find the perfect couch with great financing.
We worked with Cathy who also happened to be a sleep/mattress specialist. She was AMAZING! She had all the answers to our questions she was very patient as we had our tired 3 year old with us. But still took the time to walk us through all our options. Very painless and we will definitely be sticking with Cathy and Ashley furniture from here on out!
Thanks, Susan for all your help with our dining set
Clay was awesome! We told him what we were looking for and he took us straight to exactly what we wanted. The whole process was quick and painless. We will be back for our future furniture needs.
I was greeted by a very nice salesman named Stu. He told me where everything was in the store. And i found what i wanted and he and i sat down and decused the price of the sofa and explained everything to me. I would definitely shop there again. Thank you again Stu
Justin at Ashley HomeStore was great. Very knowledgeable and professional. We have purchased many items at Ashley and are very happy with the quality and durability.
Great service! Amazing selection!
We met with Stu McGee regarding purchasing a living room set. He was very knowledgeable. He spent at least an hour with us to discuss all the various options to be sure that we purchased the appropriate pieces to fit the room. He is very personable and accommodating. we appreciate the time he spent with us
Just moved to area and was able to finish furnishing our new home with the help of Christian. Highly recommend
My experience this past weekend at Ashley HomeStore was OUTSTANDING!!! My salesperson took great care of me & didn't hassle me when I was looking around. He was very patient & answered every question I had. I was very impressed with him and because of my experience was so great I will continue to shop at Ashley for many years to come. Also I told my friends about Ashley & that the sales people will take care of you.
Bryan helped us choose a couch that we love! He didn’t smother us, but instead gave us space and answered our specific questions. Ask for Bryan if you want a salesperson who is highly knowledgeable, but not pushy. He also went out of his way to find the deepest discount for our purchase. I would highly recommend him.
Clay was very helpful.
Clay was our salesman. He was very knowledgeable and patient with us. We felt no pressure from him. We came in for a bedroom set and also bought a sectional couch. Thank you for a pleasant buying experience.
Thanks for your help, Sue!
Great experience. Superior customer service from Christian. Friendly and knowledgeable. No complaints.
Sue, Morgan, and Sabrina were fantastic to work with. Quick and easy process. These three ladies were very informative about the furniture, warranties, and financing. I couldn't of asked for a better team to assist in making my house feel like a home.
Clay was awsome
We had a nice experience purchasing a mattress. Bobby was our salesman and he was very good to work with. He took his time with us to make sure we were completely satisfied with the mattress we chose. He was very knowledgeable with the tempur-pedic adjustable bed and was able to answer all our questions. We certainly appreciate our experience.
Jen was very helpful and enthusiastic. Very pleasant person.
Stu was awesome! Very knowledgeable and helpful. We found exactly what we were looking for with his expertise.
Stu was awesome, very patient with me! I totally recommend him!
Excellent customer service! Jen was amazing in helping us find the perfect fit for our family and home. Great prices and great quality.
Cathy was an excellent sales lady. Worked well with us and was able to answer or find answers to our questions. Great deals and overall completely friendly in person and over the phone.
We had a great experience working with Cathy!
My sister and I were in need of furniture for our first home. As first time owners, we needed help on making the best decision possible. Cathy ran in circles with us to help find exactly what we were looking for. It was not easy finding what we wanted, but she succeeded! We purchased everything we were looking for. From the material and color to the size and price, she covered it all! Very thankful she was there to make the best decision for our new home. She helped ALOT with our payment plan. Her enthusiasm and drive was excellent and everything we needed to make this the perfect experience. We will definitely ask for Cathy during our next visit!
My family and I stopped in on May 1st looking for a sleeper couch. We needed it by a deadline for family gathering. Jen went above and beyond to find us a sofa and recliner combo that fit our needs, matched our color scheme, and was delivered in plenty of time. She was also able to pick us delivery dates that save us money! Thanks for the awesome service!
Worst experience ever! I will never buy anything again or referr anybody to Ashley home furniture. They tell you what ever you want to hear just to get a sale. We are waiting twice as long as what we were told on the furniture we ordered. Customer care just advised us that "it happens" with no promise of us even getting what we ordered. Bottom line, this place sucks! I bet they respond with the same BS they always do.
Christian Tompkins is awesome! He listens...is helpful in every way. He takes the time to make sure things are done right, and you are left happy, and truly satisfied!
So I bought furniture from this store, at the beginning of April, I was told by the salesperson that it would be in on April 25, Which it was not, no one called to tell me it wasn’t, I had to find out myself. So then they tell me after that it won’t be in till May 8, another 2 weeks. So I finally get my furniture and the finish on the table isn’t done, so now I have to wait another 2 weeks for a technician to come out and fix the problem.When I went to the store the manager wouldn’t even come up front and talk to me, just very poor customer service. Will not shop at this store again if that’s how they treat there customers.
I was told it would be 3 to 4 weeks for my furniture to be delivered. I even had it in writing. It took 8 weeks to come in. I called multiple times. I receive one call back and they left a message saying sorry it was going to be another 3 weeks. When I received a call to set up delivery and I asked them why it took 8 week and not 3-4 like it states on my receipt, the lady on the phone said all I can do is schedule delivery nothing else. You want answers, call the store. I had to change my 5 years birthday party to my sister's house because I didn't have anywhere for people to set because I had given my old furniture to a friend. I also wasn't able to invite his friends from school because of the space restrains of my sisters house. With Ashley's once they make the sale, there is no customer service. I paid cash so I didn't have much recourse but I will never buy from Ashley's again. I am surprised by the lack of respect this company has for its customers. I am about to move and looking to buy a new bedroom suit and dining room table. I know where I'm not going to buy it. I'm very disappointed in Ashley's to say the least.
Amazing prices, great furniture and phenomenal customer service!
Ordered a new coffee table and end tables in April. We were told around May 19th is when we would get them. I decided to call today and was told I couldn’t get them until JULY! Now I’m being told I can’t cancel even though I haven’t received anything or made a payment. PLUS I put down a deposit. If I don’t get my order cancelled and my deposit back, I will make sure everyone knows how shady this business is. I’ll never go to Ashley furniture again.
Clay was very nice to work with
Cathy was very helpful and did not pressure us to make our purchase.
I came to the store with my 2 sons and was greeted with a warm welcome. I'm sorry but i forget the gentlemen's name who we were working with initially. He had to go to a meeting he said, and handed us over to Justin Larkin. And Justin finished helping us out and finalized the sale. What a super nice guy. Thanks Justin for being a polite and friendly guy. It was very pleasant and relaxed interaction with everyone. Thank you Ashley Homestore for having a wonder set of folks working at this particular store. Great experience and i will return for future purchases.
Prior customer who keeps coming back and will continue todo so. Absolutely superior customer service. Bobby took care of us throughout the entire process. Extremely helpful in his knowledge and suggestions. Friendly and courteous in his manner and not at all pushy to "make a sale no matter what." - Bob B.
Clay was very helpful and an overall nice guy! I got great deals at Ashley and he helped me customize a sectional I wanted!
Although the service at the time of making our purchase was great, they completely lied about when our furniture would arrive. We were told our furniture would be here April 9th, only to later be told it won't arrive until May 3rd, and then when we called to make a complaint they said it was just a guess when we were told in the store and there's no guarentee. However, the salesman was super confident. I understand being off by a few days, but an entire MONTH? And then to be told there's nothing they can do puts a bad taste in my mouth. What kind of lame excuse is that? (especially with the kind of money we paid, could have gone somewhere A LOT cheaper) Do not reccomend at all, unless you don't mind being lied to so they can make a sale, what a joke.
I enoyed my experience, Catherine was excellent, she actually stayed overtime just to help me. She has a great attitude and was very patient with me since I made several changes to my order. Ashley is very lucky to have her. When my friends and family come to visit my home raving about my furniture, I will gladly tell them to come here and see Catherine. really love the furniture I picked out, as well as the furniture I purchased 2 years ago.
Cathrine is the greatest! Always smiling and friendly. The manager Christian was very helpful and worked great with us. Best Ashley Furniture HomeStore ever.
I would love to tell you about the quality of the furniture sold here. Unfortunately I cannot SINCE THEY HAVE NOW DELAYED DELIVERY FOR THE 4th TIME!!!!! Guess I should be happy that today (after 2 months) I got my table and SOME of the chairs we ordered. Maybe the rest of the chairs will come soon. Maybe the desk. Maybe the living room set. Who knows?? They sure don’t.
I had a wonderful in-store experience. Sales team was very gracious and kind. However, at the point of purchase, I was told I would receive my 2 couches I bought within 2-3 weeks. I purchased my couches March 11, and I have still yet to receive them. I went into the store this past Wednesday, and the customer service center in the store said they attempted to contact me and that it would be another week. When I had left the store, I checked my calling records and voicemail, and the times the lady at the store said she called there were no records of her calling and no records of a voicemail that she said she left. I had a wonderful in-store experience, but I was disappointed in my experience with their delivery process because I had family coming in last week, and there was no where for people to sit while at my home.
I had bad issues regarding delivery and communication. This was resolved to my satisfaction by Jessica who works at this store. Thanks to Jessica for the courtesy call to assist with the lack of communication I had been receiving from customer service outside of the local store.
After purchasing SEVERAL pieces. Delivery took almost 2 months. I finally get my delivery and 2 items still werent available. I waited another 2 weeks for those. But on the first delivery my table was very weak and wobbly. They promised to have someone in 2 weeks to come look at it. A guy came. Said he couldnt fix it. So when i called the store to ask what happens now? I was told i had to wait a few days til they got his report and they would go from there. I asked if i get a new or different table? She just repeated herself about waiting on a report. So 2 months later i have my furniture but not happy with quality or customer support. I want a good sturdy table not this one!!!! Not happy at all.
Nothing in stock. Having to wait 4 to 8 weeks very fustrating.
We purchased a couch and love seat from Ashley’s on March 16th. The man who assisted us was the only positive factor in this entire situation. We called numerous times wondering where our order was and would constantly be told different things, employees would promise to call us back and of course, they never did. We ended up switching our order to two couches instead and knew it would be a little longer of a wait. No big deal. We get a call about the delivery schedule. We set a time of 3-6pm on Wednesday, April 4th. They call at 2:14pm stating they would be there in 15 minutes. When we told them no one would be there until 3 as scheduled, the delivery company got nasty and HUNG UP ON US. Is that really the correct way to handle the situation? Hanging up because THEY were early? Still, I let it go. We are excited to finally have the furniture and things are good, right? WRONG. The head rest is broken on both sides and is just hanging by leather on the back of the couch. I called back in on April 4th and spoke with a man in customer care. He asked me to email him pictures. So I did. Never got a response. We get a call on April 6th stating “they had a system glitch and must have not gotten the email”. So yet again, I had to send the pictures to a completely different person who wouldn’t just transfer me to the man I had already been working with. After sending the pictures, we still have not received a response. I am so disappointed in the lack of customer service and the lack of concern that they have shown during this process. I would like to get the furniture fixed considering it was over $4,000 for both pieces and I will never buy anything from this location again.
We bought a kitchen table and a sofa from Ashley's a month ago and paid for delivery. It took so long to get my stuff I got my table 4 weeks after buying it. I am still waiting on my sofa and when that comes it will be over a month since we purchased it. This is the worse service I have ever had. I would not recommend Ashley's to anyone! You spend a lot of money at this place and u get poor service!
Really fast service and easy!! Winchester Store is GREAT!
Bob was great and helped me out tremendously
We were greeted with a big smile and care by Curly Sue she helps find our bedroom and mattress she was super friendly and answer all of questions! Made our shopping trip much happier
Informative and friendly employees.
We had a wonderful experience purchasing from Clay. We went in expecting to buy a dresser for my son, and ended up purchasing a new mattress for my husband and I, as well. Clay helped up find the perfect mattress and worked with us to find one in our price range.I would definitely buy from Clay again.
Walked in had service and was treated nicely left and no hard sell! I will go back because they didn't get pushy.
Has been almost 4 months and still no furniture...the salesman was great so no complaints on him or the other person I talked to.. I have been told 4 delivery dates and have been pushed out each time. I took off work in order to receive the pieces. We were told last night 2 managers looked at then and they were perfect. I got a call the next morning and were told they did not pass quality inspection and is yet again pushed out. This service is ridiculous and the BBB has been contacted.
Clay, our salesperson was very professional and courteous. Very helpful in showing us comparisons. Will definitely deal with Clay on our next Ashley purchase. We highly recommend the Winchester store.
What a great experience! We walked through the door and greeted by Clay. Told him what we were looking for and bam there it was! He did a little moving furniture around and got the look we were imagining! Thanks again Clay for all your help!
Working with Justin was a breeze. He was very insightful, helpful, knowledgable, and informative while helping us furnish our new home. Ashley Homestore would do well to promote salesmen like Justin to management positions! Perfect customer service! Thanks Justin!
Good selection - great prices! Sales rep Catherine was easy to work with.
Christian was very helpful, but not pushy. I appreciated that. We can't wait to see how our new furniture fits in our home.
Great products and Clay was very helpful and nice! Great staff
Justin was an outstanding associate. He answered our many questions, and found the perfect sofa to fit our needs. He was helpful and patient in every way.
Friendly service.
Clay was a totally professional and very knowledgeable about things in the store. He was able to give us so many different options on the furniture that we wanted to Purchase. He was not too pushy and gave his opinion only when we needed a little more information on the merchandise. He is definitely an asset. Overall it was a great experience. We will definitely revisit for out next furniture purchase. Allen
ABSOLUTELY BEST CUSTOMER SERVICE I HAVE EVER EXPERIENCED CHRISTIAN TOMPKINS WAS OUTSTANDING HE LET US BREATHE HE WAS NOT PUSHY HE WAS LIKE MAGIC HE WAS ALWAYS THERE AT THE EXACT TIME THAT WE NEEDED HIM WE GOING BACK TO SPEND SOME MORE MONEY
Curly Sue helped me with my long, exhausting couch buying process. Sue took the time to make sure that I was happy with my purchase and help me better understand the deals they had going on. Melissa was also great helping me get the finance part down promptly.
Jen was very helpful and patient with us as we worked through deciding which pieces to purchase. She was very thorough in her explanantion of the warranty, which helped us to decide to purchase that as well. We will be back! Thanks Jen!
Nice people horrible delivery. I was told 3 to 4 weeks which would be 3/19. I call to check up on it. They tell me its not going to be here until the 28th. Theyve had 2 truck deliveries in that time. Its a single chair thats being shipped to store. I ordered on 2/19. They had a truck on the 28th and then march 14. Sounds like my order was disregarded cause its not a big order. After this i wont be going back. Learn to over quote deliveries that way your customers wont be steamed off that they have to wait another 2 weeks
We had an awesome experience with Stu. You can tell he is a people person and really cares about his customers. What We specifically likes that he did was he related to us. He was open and shared that he was a father and you can tell that he is an excellent father. When we returned with our kids to look at the furniture a second time, my wife and I were both holding our twin girls. Stu took initiative to let me som have a piece of paper to draw and let him borrow his calculator to play with while he ran some final numbers for us which really created the customer service experience for us. He allowed us to hang out and relax on the furniture while Jamie got everything ready for us on the back end. As a hiring manager, Stu brings forth exactly what I look for in customer service and should be used as an example of superior customer service. At the end of our visit, he provided my son with a balloon in his favorite color but more importantly took time to ask my wife if it was okay before offering it. My wife and I didn’t have the greatest experience with Ashley the first time we bought furniture but we were going there due to the fact we got the warranty and it covered our new furniture. However, Stu’s approach and personality will bring us there for our next purchase when we look at buying bedroom furniture for ourselves and the girls when they outgrow their cribs. When leaving we noticed that Stu only had a couple achievements on the board upfront and couldn’t believe he didn’t have more than that. That said, he definitely surpassed our expectations and ensured we would be regular customers of Ashley Furniture.
Had a great experience at Ashley Furniture. Cathy was awesome, she gave us time to look around, answered all our questions. She got us a great deal on beautiful furniture. Thank you for the awesome service Cathy. Ashley Furniture is a great place to go.
Spent 4 days searching for a couch. I went into Ashley’s one more time to look with little hope but thanks for Christian I was able to find a couch and loveseat that I’m very happy with and in under 30 mins I was set to ring up and go. I highly recommend and will be back for future furniture.
Best sales woman ive ever had the pleasure of giving money to lol Jen Mounts
Stu was great. Every question was answered, and he really seemed like a decent guy. But what really sold me was when we were about to fill out the paperwork to finance the furniture, the sales manager asked to make sure we weren't hurting our chances with a home loan. It's a long story, but he didn't have to ask about our loan officer, and most people wouldn't care. I am aware that this is not clear at all, and I apologize. I have to leave some information out to protect myself, but I just kept thinking "he didn't have to ask about that, any other sales person would not care at all, as long as we paid"
When I first called Ashley Furniture Stu was the one who answered the phone and was very prompt to answer all of my questions and needs about this sectional I was asking about. Then when we went into the store we met up with Stu and he was very prompt an adequate in all our needs in finding the perfect sectional we wanted.
Today my husband and I walked into Ashley's looking for a new kitchen table. We were greeted by a gentleman named Justin. He was so kind and helpful, the experience was absolutely great!!! He was very informative and listened to all of our wants and needs. We walked by the mattress section and began looking because we are in need of one desperately, he came over and took his time to explain and answer every question we had until we found the perfect one, and let me tell you it took some time! He was so patient! We ended up finding the perfect mattress, pillows, frame, and a kitchen table. He was simply amazing!
We just bought our dining room set at the Winchester VA Ashley Furniture location. I can’t rave enough about how great our experience was! It was quick, painless, patient, and perfect all thanks to Stu and Melissa! Stu was so friendly and patient through our whole shopping experience! He was quick to help, but gave me time to make my final decision on what I wanted, because I am truly a super indecisive person haha! I told him how much I loved a certain table there, and he asked me the specifics that I loved about it to see if he could find anything comparable for me to match it to! I ended up coming back to that same table set every time, so that’s the one I ended up picking. He seemed to know it’s the one that had my heart! Then when it came to the financing part, Melissa made it so personal! She really felt like my friend was giving me the run down of how it was going to be. She is so kind and courteous! This is why I keep coming back to this location. I’ll never buy furniture anywhere else! Thank you Stu and Melissa!!
Clay did a awesome job going over all the options we had and listened to what we said we absolutely needed. Showed us things in our price range and didn’t try to push us to go over our budget! Would highly recommend him and this place!
Stu was extremely helpful and friendly! Very knowledgeable about the product and helped us find what we were looking for! Sabrina was fantastic finalizing our paperwork!
Great store! Not pushy for sales! Top Quality furniture and our saleman Christian Tompkins took his time when we had questions and made making a long term purchase decision a pleasant experience.
STU was very helpful walked us all around store and measured all furniture for us went over all colors and options
Good overall experience clay was very helpful on a journey to finding a bed and very patient with my self and girlfriend going from bed to bed
Quick and easy purchase of a recliner I had seen online prior to shopping in the store. Clay was helpful, making sure to help us get the best price and not pushy, making our experience quick and pleasant.
DO NOT BUY HERE. I purchased a bedroom set in January and when it was delivered a few weeks later one of the dresser drawers was stuck closed. Because I bought the added insurances and protection packages, I figured this wouldn't be a problem. I was wrong. After several phone calls and a lack of response from corporate, I was finally able to get someone out to my home. Instead of sending out a replacement like the phone representative and my paperwork said they would, they sent out someone to bang on it in an attempt to force the drawer out. He then had to file a report saying that I wasn't lying and that either the delivery company or Ashley itself was indeed in the wrong. This caused even more of a delay. Finally today, after nearly 2 months, I got the replacement dresser. This delivery service however still was able to taint my opinion of Ashley because when they removed the mirror from the dresser they managed to strip all the screws. Do yourself a favor and shop elsewhere.
Salesman was polite and knowledgeable. I purchased a mattress and it was a pretty easy process.
I highly recommend shopping at Ashley Homestore and make sure you request Christian T.. He was extremely helpful and very informative. Best furniture shopping experience that I have ever had. Christian never pressured us to buy anything; he made the whole experience very comfortable.
Clay was very knowledgable and looked for every possible way to make our purchase morre affordable. He was very flexible nd expository in regards to what he could do for me.
This is my 2nd experience with Ashley and I am very happy with price, purchases and service that I received.
Cathy made our experience at Ashley’s the best that we have had! She was very friendly , answered all of our questions , and had excellent customer service!
Brett did a great job helping us find our furniture! He was knowledgeable about the product, answered many questions, and overall, we enjoyed the experience! Who would have thought that couch buying could be so fun?!
We had the pleasure of working with Justin. He was very patient and knowledgeable about all of the options that Ashley Furniture offered. I would highly recommend that you ask for Justin when you go in!
Walked in store to just look around. Curtis greeted us just to state he could help with and questions we would have. After looking around I asked Curtis about a couple things I had found. He was very Knowledgeable and knew what pieces I was talking about without walking the whole floor back to the items. All in all I ended up purchasing some items with the help of Curtis. I enjoyed Curtis's help and not being pressured into anything. Curtis is a good employee that knows what is going on with every item. If you what a great Experience I would recommend Curtis every time
Curtis was great to deal with. Very helpful and knowledgeable. Very happy with my purchase. Highly recommend.
We just purchased our furniture tonight and I cannot say enough great things about our rep Curtis.He was very knowledgeable with answering all our questions and made the buying process super easy! Jamie was also wonderful with helping us with our financing needs. I would most certainly recommend them both!
Clay was our salesman and he was great. No pressures and very informative.
We worked with Jen and she was great! We needed several items and changed our minds multiple times. She was patient and helpful and she was fun too. We spent 2-3 hours with her and it was a very good experience. Ask for Jen!
Catherine Huth did an awesome job helping us find what we were looking for. She was patient and extremely helpful. Furniture shopping made easy.
Very clean and professional atmosphere. Justin Larkin was our consultant and was extremely helpful and kind. He showed us a variety of options in our price range and size requirements.
Very good experience at the Ashley Home Dtore in Winchester, VA today. Catherine was extremely helpful with my purchase.
Clay was very helpful and knowledgeable. Gave us time and privacy in making our decision.
Sales representative was very helpful and knowledgeable about items that I was interested in and l was very satisfied with items that I purchased. Sales representative was kind and patient with my decision and let me decide what I wanted and not what they thought would be best for me
Ordered piece in November and was quoted 6 to 8 weeks delivery time. Zero contact from store during the waiting period. Called in January to be told it would be at distribution center on Feb 1. Now on Feb 12th I am told it is out of stock, they dont have a time frame to get it in and if I still wanted it I would have to come back in to do paperwork again and pay another processing fee. Terrible experience !
Recently we purchased some furniture from Ashley Furniture and Curtis Powers was our salesman. My husband and I have the utmost appreciation for all he did for us while shopping. We looked around on Friday, and after further consideration (and searching) we decided to go back to see Curtis. He was pleasant, informative and absolutely did the best for us to get us the best deal. Would highly recommend people looking to purchase furniture to check out Ashley Furniture - seek out Curtis - although I must say we love all of the salespeople there. They all were very lighthearted and made our visit pleasant. We mentioned we were looking for a good Italian Restaurant in the area since we are new and Curtis suggested a wonderful place (Venice) which we visited and will most definitely put this on our short list of favorite places to eat! I can’t wait to see how our furniture fits into our new home! Thank you Curtis and the whole team that assisted us for all their help and guidance! Will definitely be back should the need arise! Sign me, One Happy Custgomer!!!!
Justin Extremely good to myself.
Terrible company. Never buy anything from this place.. We purchased a sectional with end tables. The sales rep promised us the furniture would be delivered on a Thursday before the Super Bowl. Before the sale was final she told us that the furniture would not be delivered until Saturday because they were awaiting the end tables. We took everything out of our house on Friday. My wife called to confirm the delivery and they told us that it would not be delivered until the following Thursday. After calling Wednesday, now they're telling us it won't be delivered until Friday and they cannot do Saturday delivery unless we wanted to pay an extra fee. We confirmed Friday delivery and the sales rep forgot to put us in the system for delivery. So I'm calling on Thursday and now they're telling me that they can deliver Saturday at no extra charge. Please buy your furniture elsewhere If you want honest people to give you honest answers.
Wonderful customer service and multiple different furniture styles to choose from. Sue treated us great. She was never pushy and always knew when to offer us a second to talk or to help keep our 5 year old entertained.
Curtis went above and beyond to make sure we got the deal we were looking for! Thanks for your help Curtis!!
Cathy was wonderful, very knowledgable, helpful and so kind
We had a great experience. Justin was not only helpful but very knowledgeable and made mattress buying a breeze. The customer service we received was excellent and I would for sure buy my next piece of furniture from him! 5 stars just isn’t enough I would give him 10 out of the 5 stars! Overall great experience thank you for all your help!
Brett was super helpful today!!
Ordered Furniture December 15,2018 and still have yet to receive it. When i call and ask about it they tell me just a couple more weeks and we'll get the call for delivery. I was told on 2/1/2019 that the recliner we ordered was out of stock and not available till mid February. After calling the store i was told our sofa was in the warehouse and they would put a note in to call us for delivery on that and then when the recliner is available they'll deliver that. After calling today since i didn't hear back I'm informed that our sofa is actually not available till the 11th when the recliner is due to come back into stock. Informed the store we just wanted to cancel and they are telling me no refunds are allowed all sales are final since it was ordered for us. I'm sorry but it was a clearance or final sale item so i don't understand how a refund is not allowed for at least store credit. We're going on almost 2 months waiting for furniture. This is ridiculous will never shop with this location ever again. I just keep getting thrown around from person to person with stories changing every time.
Great customer service and great selection at the Winchester location. Our salesman Christian helped us find what we were looking for. Very knowledgeable and a pleasure to work with. Highly recommend!
Lied to multiple times by store people. Delivery was 6 days later than told. Was told they would move my old couch and delivers could not. Called into customer service multiple times with no resolution. They told me Friday they can’t do anything and then told me today they can’t do anything now the furniture is delivered. It seems like they pushed out my issues until they can wipe their hands clean. Customer service at the store and corporate keep pushing me back and forth. Do not use this store. They won’t keep their word and the workers are not helpful.
Jen Mount and Jamie were wonderful to work with. They are both knowledgeable and friendly. I found exactly what I was looking for thanks to Jen. I will be coming back for additional pieces in the near future.
Great experience.
Curtis salesperson and Christian the manager were wonderful with their service, they were personable and very patient, as I am a very particular shopper. I Appreciated Curtis especially for not making me feel like I had rush to make a decision. I will definitely be back for future purchases.
Justin was efficient, extremely knowledgeable of the products and patient with my experience. He listened & helped make my purchase worth it.
Great sales service, poor delivery service. I was looking for a model that I saw on the website, but they did not have it available and they showed me others model with the same quality. I bought a bedroom set that included a bed, nightstand and a dresser with a mirror. The delivery would be done within a month, which ended up being two months because the nightstand did not arrive to the warehouse. After several complaints the missing piece appeared and the delivery was made next day. The day of the delivery, there was no dresser with a mirror because it appeared that I had not bought it. I had to go to the store to claim the missing piece, which was delivered a week later.
Walked in just to get a price quote for the Darcy Sofa and ended up buying it. Susan was my wonderful sales associate, she understood my budget and worked to get me the best price for what I wanted. After discussing the pros and cons of the sofa vs the chaise, we settled on the sofa. We both decided that since I had cats, the chaise would get eaten alive. Susan then passed me off briefly to Sabrina who took care of the financing side of things. Sabrina was just as wonderful to work with. Thank you both for helping me find the perfect couch for my apt!
The experience went alright. If you look online the original price is substantially lower, they do price match online but by the time we had to pay all the other things it still ended up the regular price online. It just seems like most all places make the price whatever they want (this one is no exception. They have to profit "somehow"). Customer service was fine, they weren't pushy. The salesman said our couch would be at the distribution center on the 24th. Our purchase was on the 4th, well turns out it wont even be to the distribution center until mid-February. So lord knows when we will actually get it delivered. I know it's not the salesman's fault but it's going to be over two months before we get our sectional....which to me is just ridiculous. I understand 4 to 6 weeks, but we didn't order anything special, no different fabric or anything. Maybe it was just a popular style. So I would go back but not if I wanted or needed furniture in any decent amount of time. Shipping is a lot for something you're getting 10 weeks later. I'm not happy but I'm not angry. Just trying to be honest.
From the moment we walking in the door we had an amazing experience. Christian greeted us and showed exactly what we wanted to see without pressuring us. He was able to provide us all pricing information with multiple finance options. He was able to give us advice on what would work best for our dog friendly home and available space. Jamie was very friendly and made the finance/check out process fast and easy! She was able to quickly determine our account was ready to go!
Clay was very helpful not pushy really liked that was very informative for our needs
Jason was most helpful during our visit. He listened to our requests and never tried to steer us towards something we weren’t interested in or may have been more expensive. He knew the products in the store and provided knowledgeable answers to our questions. The entire experience went by quickly with no concerns. Well done Jason!
Clay was very helpful in my process of purchasing a sofa. Thanks!
Excellent sales interaction with Catherine. No pressure ..... merely helpful professional interaction! It was a pleasure to close a deal her 👍 🙂
Was a great experience! Cathy was a huge help and made the whole process very easy!
My representative was Clay he was great
Stu, our sales person, was extremely helpful and knowledgeable! Jamie did a great job with our check out! Looking forward to receiving our beautiful new furniture!
We was greeted by Jen at Ashley home store, she was very helpful in different selection of furniture and made suggestion to make things easier for my son first apartment. Jen customer service was outstanding Jen is great asset to Ashley home store. Sabrina also was great in doing paperwork made things a lot easier. I would referred family and friends to Ashley home store.
We had a great experience and bought a beautiful couch and loveseat set! Christian Tompkins was a great help and guided us to make a purchase that worked for our space and budget!
Nothing says quality like marking the price up 400% then reducing it by 50% for an end of the year sale. What a joke!
Had a great experience working with Stu and Sabrina. Very helpful and expedient.
Virtually no floor sales staff! Went to customer service desk and could not find help.
if i could give negative stars i would. don't shop at this location its trash. first off it took a month for the table we had ordered to actually get here. then when it arrived it was BROKEN but the people told us that they would come out/send someone out to fix it TODAY (12/5/19) (and we rescheduled a family trip around this keep in mind.) and it would be all good and well. so the day theyre supposed to fix it comes around and theyre supposed to come between 9-11 am. time passes and no one comes and no one calls so WE call the store. they tell us that NO ONE is in the area to fix it and that they can't do anything about it but reschedule it to the 12th but honestly we cant trust them because they couldn't come today. AND FINALLY when we call customer service to speak with a manager, THEY HANG UP ON US!! so all in all, we've lost time, around $900, and any respect that we had for the store. again, don't shop here.
Cathy and clay we’re very nice and did not crowd or pressure me
right now, NOT happy. After having bought a bedroom set that was delivered as promised, we were happy (Jen was awesome). We went back and bought a mattress (Jen was out, someone else sold it to us). We were told that the mattress would be delivered 12/26, and PROMISED that because we explained we have company coming in for a belated Christmas. I said I hope so, they assured us no problem. I called today, the supposed day of delivery, because my hubby took off work to wait for delivery and it's 1:30 and no call/delivery. After sitting on hold for 21 minutes and being hung up on (ok, could have been a mistake) I called back and was again transferred to customer care, where I sat on hold again for another 12 minutes. They said well it looks like the mattress should be at the warehouse today or tomorrow and then they'll call to schedule delivery. I have elderly people coming to stay in a room with new furniture and no mattress. I'm NOT happy, as I said. If the sales people and delivery can't coordinate better than this...I'd have gone to Costco and done it myself for way less than Ashley but we had been happy w/the furniture delivery. If you can't keep your word, what good are you. IF this turns around before Friday I will up my rating to 4 stars because an effort was made. If not......Ashley will be getting a very unpleasant call back from my husband (way worse than me)...... UPDATE: ended up cancelling order and getting mattress/box spring elsewhere (we HAD to have one for company). I was willing to forgive, however when I called Ashley Customer Care Thurs late afternoon (after finding out it still wasn't in the warehouse) we were told we had to go to the store to cancel in person. We did that. We were then told that the "request to cancel" will be submitted. A week later and we've heard nothing. This isn't improving my being a fan of Ashley. I am NOT unreasonable, it was the holidays, although we had been told the mattress and box spring were in the warehouse (something I think we shouldn't have been told). However, being told our "request" will be submitted when we paid for a product that wasn't delivered, and were told that "request" means that Ashley can deny refunding us money for something never delivered......I've sent an email and am waiting for a response. Considering the size of Ashley, refunding our money if nothing else as good business practice would be nice. We shall see where this goes......1/3/19--a response from Ashley already! ok Ashley, you're making me feel like we will be able to resolve this matter and I can up the number of starts, regardless of the original purchase situation, conflict resolution makes for great business practice AND word of mouth!
Justin was great very friendly and was able to answer all of our questions and make sure we felt comfortable with our ever discussion!
The salesman Clay was great! He listen to what I wanted and showed me wonderful options. She was also sensitive to was I wanted to spend. Pleasant experience all around
Mr. Steagall did a excellant job taking me to find exactly what I wanted. He was very professional and helpful David.
Amazing experience and Jen helped me to make a good decision and to find the best deal!
Great personal touch! Wonderful to work with and did not push to buy.
My wife and I purchased and living room set as far as a bedroom set. The prices were beyond reasonable. A salesperson Katherine was extremely knowledgeable. Christian the store manager was very obliging and very helpful. I would definitely recommend. Thank you!
Here is my experience with Ashley Furniture in Winchester as of 12/18/18. We placed a large order with Clay on 10/27/18. A couch, love seat, end tables, coffee table, 2 bedroom suits, office furniture, dining room set and console, kitchen table, large kitchen table (craft table), rug and 2 lamps. We settled the account that day without financing. Our sales receipt has a delivery date in warehouse of 12/05/18. When my wife called to check status on that day she was told it would not be in warehouse until January. Sabrina in the Winchester store made some calls and informed us the furniture would be in warehouse on 12/18/18 (today). I called and Sabrina informed me it was a partial order in Warehouse and she would try to have a split delivery. We agreed that 12/21/18 would work, however that is yet to be confirmed. Keep in mind they charge 5% of total purchase for delivery. They have yet to offer any refund on delivery charge. They have failed to follow through on their obligation. When we called on the 5th of December I was given a phone number to call for customer "care" in Fredericksburg, VA. I called and chose to wait on hold for 20 minutes. They offer while you are on hold to leave a message and someone will call you back. Waited 3 days and never received a call from them. Called back and went through the same process. It is 12/18/18 and still no return call from them. I'm surprised this is how Ashley conducts business. I would prefer not to leave a negative review. It would have been nice to see or talk to someone face to face about the issue. I feel everyone has the right to defend themselves and offer explanations. But if they won't call you back they leave you no other alternative. All Sales Are Final!!! Our family will never step foot in another Ashley store nor purchase anything from them online. What others choose to do is their business. I just felt those considering a purchase from Ashley should be aware of our situation. The selection of furniture was great, it is disappointing that we are over 6 weeks and still don't have it to enjoy. UPDATE 12/30/2018......So some of our furniture has been delivered. Ashley done a "split delivery" some delivered one day and some more this past Friday. I have been informed that the remaining pieces will not be delivered. I'm to pick those up whenever they come in. Even though they couldn't deliver all the pieces in 2 trips and the fact we paid them 500.00 for delivery, it is now my responsibility to pick up remaining furniture (Couch, rug, coffee table and 2 dining room chairs). You will see that Johanna H. responded to this review and encouraged me to contact them via email. Well I did just that with my contact information. I have yet to hear back from them... The day of the second delivery, we were not home when they arrived. They called and I was here in 10 minutes. Jennifer in the Fredericksburg Customer Care office called to let me know that if I wasn't home in 15 minutes the delivery driver would leave and I would be charged for not being here. They called at 1:45 and my window time was 2 to 5:00pm. Needless to say Jennifer and I had a lengthy conversation. She assured me that I would be contacted by corporate to explain my frustrations. HAHAHA.... I have never been contacted. In our attempt to set up the second delivery, the lady who spoke with my wife called her a liar on 2 occasions. First time was to tell my wife we did not receive a dresser during the first delivery. We should have just let them deliver but I don't want what I didn't pay for. The second time was to tell my wife we didn't order 2 extra chairs for dining room, however after pulling up our invoice she saw that we did and she then apologized for over looking the items. I'm amazed at my experience and shocked that not one person in management has contacted me back. I'm glad others had a good experience with Ashley but we clearly did not! I wish anyone dealing with Ashley good luck, it has been a nightmare for us.
When buying my furniture I was told it would be delivered the first week of January now it's going to be the second week of January..( more towards the end of the 2nd week) my sister bought furniture from Ashley's where she lives in Ashburn Virginia on the same day December 9th. I bought mine from the Winchester Virginia location. Her furniture was delivered four days later I'm still waiting on mine and it was just three pieces. Lesson learned will not be shopping at an Ashley Home Furnishings again
Was very impressed with the customer service from everyone I met there. I went window shopping first, and my salesman Clay spent time showing me around, even though he knew that I would have to bring my wife back later on in the week. When we went back, Clay helped us, we purchased the original selection, along with a few other pieces we had not planned on. Clay bent over backwards to try to match up those items. When we arrived home and brought out the measuring tape, we realized we needed to change our order. Back to Ashley we went! Curtis and Sabrina were a Godsend in correcting our mistake, and we couldn't have been happier with our experience. Great job guys in putting together such a good team. Michael Stottlemyer
Justin Larkin was great! He helped us find our dream couch!!!! Thanks so much.
Our salesman Justin was great, and we love our new dining room set. After the table was delivered I realized 6 of the 8 dining chairs we're wobbly and called customer service. After being on hold forever with no answer I left a message and haven't heard anything back. There were also multiple sharp staples sticking out from the underside of the table.. my one year old daughter or a guest could have been cut had we not noticed. My husband went to Ashley in Winchester, VA and spoke to someone who said someone would be in touch. We have yet to hear from them. Overall, it's a nice set but customer service could definitely improve.
My Experience at the Ashley Home Store in Winchester Va has been only positive, mainly in part to sale representive named Catherine! Catherine patiently walked me thru decision making on a bed purchase and in all my trips there to evaluate what best suited my needs, she was always kind & welcoming. I never felt rushed or pressure and because of that I’m really pleased with new bed I’ve purchased. As well seeing possible future purchases. Everything i entered this store was meet by helpful sales employees through out- Great job Ashley Winchester !!!
Very good service, Clay was great with helping us find what we wanted and answering our questions!
DO NOT BUY FURNITURE HERE, IT IS NOT WORTH IT! My mom came into the store and the sales women was sitting on one of the couches watching TV. She finally noticed my mom and came up to her. My moms biggest concern was when the couches could be ready and the sales women promised they will be delivered on a certain date. It’s been 2 weeks past that date and the couches are still not delivered. The sales women also misslead her by only telling her after my mother already purchesed the couches that all sales were final. The communication and the customer service of Ashley HomeStores are the worst and misleading.
Christian Tompkins was awesome and helped us find several pieces of furniture for our home. He was very informative and thorough. He was very understanding and patient with us and our two little ones. We will be back soon to purchase more furniture in the future and will definitely ask for Christian again! Thanks.
Great experience with Curtis! We were invited to look around and make choices with no pressure. After we formed our questions our furniture specialist stepped up to answer them and helped us through a smooth purchase. Thanks to the whole team for making our time today pleasant, easy, and succesful! See you for the next room of furniture!
Christian did an amazing job making sure we got the mattress for our needs
My wife and I recently went looking for a bed frame and had no idea where to start. We were warmly welcomed by Justin Larken a sales representative that works at Ashely’s. He was very friendly and answered all of our questions. We will definitely be coming back to purchase more furniture with Justin’s help!
Kathy was real professional wasn’t pushy allowed us to shop with ease and when we pulled the trigger or getting furniture today she was on top of the paperwork and financing Truly good experience
Clay was wonderful helping me!
Kathy was awesome ! Very helpful and answered all my questions. Informed me of all sales and very patient while making my decision. Quick and easy process
We had a great Experience today with Christian Tompkins! He was knowledgeable and made our experience seamless.
We got screwed here! Three months ago we spent over $7K here and was talked into buying the protection plan that we cannot use. Never mind we still haven't received half of our order yet. One of the items we did receive was this beautiful table we were really excited to show off at Thanksgiving with the family over. We spilled water on it once before thanksgiving and now it is practically ruined and it would seem I'm stuck with it. The top is built with this cheap fiber board that soaks up water and swells. Horrible design decision for a table! It's a table. People put food and drinks on them!!! The boards on the table buckled. We can't get anyone to respond to our protection claim. We sent it all the supporting documentation and they don't return calls or emails. It's been several weeks. I called the store and they say they can't do anything and to call customer care and leave another message. No response. I prefer to exchange the table as I have no need for a table I can't put food or drink on. We have a 4 year old. Children spill. But the store says I'm stuck with it. We've had it less than a month. What a bad purchasing decision. EDIT: A year later, I need to make another claim. Same thing. I opened a claim 15 days ago and no response. No information available on web site why my claim is still open and no phone number to call. I tried emailing and calling person I dealt with last year on this and no response. Left several messages. Another EDIT: my last claim took nearly six months to get someone to look at it.
It was a great experience. Cathy filled us in on the various products in the sleep area and directed us to lie down and test each. Because my husband has apnea, she helped us know how the different mattresses would help him. She was amazing.
We worked with Christian to get a new mattress, he was incredibly helpful and informative. Really took the time to explain the differences and options. Great service!
Fantastic experience shopping at Ashley Furniture. Our saleswoman Jen Mounts was absolutely amazing. She had so much patience with us as we kept her busy all day answering our endless questions. She showed us so many options and made sure we were getting the most for our money. This was a large purchase for us and she didn't rush us nor make us feel pressured. I couldn't have asked for a better sales experience thanks to Jen.
Cathy did an amazing job walking us through choosing a new mattress! Very happy with our experience.
Catherine Huth was helpful and not pushy. She showed us a dozen sofas and was super patient.
Checked out recliner sofas. Salesman very helpful and informative.
Clay was awesome! I have bought almost my entire house furnishings at this place and always go back. Between their great discounts and financing we always come back. My wife and I have shopped at several Ashley locations and this one in Winchester has the best service in my opinion. Again a huge shout out to Clay and Sabrina fo going above and beyond and making my shopping experience amazing as always.
Trent was so helpful with our purchase tonight! My wife and I are especially happy with his integrity, his relaxed approach, and all his help in making our purchase today. Thanks Trent and Julie both for being such great service oriented people and for being very respectful and kind! Our experience was an amazing one and we will definately reccomend these two associates to our friends and family! Thanks Trent and Julie!!!
Cathy was wonderful and helped us find the perfect coffee table! We were very pleased with the service and selection!
Consultant Justin Larkin was the best, wasn't pushy but he got me the best deal I wanted.... highly recommend
Jen was a great help! She made sure I was well taken care of and answered all my questions. I especially enjoyed how friendly she was; it made the experience super enjoyable! Jamie was super kind! She took care of the financing and paperwork, making it super easy to finish up the sale. Thanks to both girls for all their help!
Service was fantastic! We will definitely be back again! We have been back several times in the last month to buy more from Ashley Furniture. Treated so well, Clay is the best and everyone is so helpful. We will buy all of our furniture from Ashley/Clay from now on.
My wife and I went into this store a few times to look for new furniture. The last time, we were trying to decide on a few pieces. Catherine helped us out in figuring the best pricing option and answering all of our questions which were many. I liked her approach with us; not pushy; giving us space. It’s hard to find a salesperson with the right balance of trying to make a sale while not being over the top and smothering. Needless to say, we bought a couch and two chairs :)
Justin was a great help and talked me through all options when purchasing my piece of furniture. He was very professional and answered all my questions. I highly recommend him with your future furniture needs.
Justin Larkin was very accommodating without being pushy. He would be there when we needed him but also would leave us so we could talk between ourselves without making us feel uncomfortable.
Cathy was great!!!!
Great service from Clay!
First Class from the moment we walked in until the moment our transaction was completed. Christian, Trenton, Sabrina treat you like family. What are you waiting for? Come on down!!!
My salesman Justin Larkin was very attentive and he had a great personality. The one thing I appreciated the most was that he was not hovering over me as I was shopping. The entire experience was amazing. If you go the Ashley ask for the friendly giant Justin
Christian T. was amazing. He knows the products very well and was helpful throughout our entire process.
My experience with Ashley Homestore was nothing less than pleasant! Cathy helped me out in purchasing my Tibbee living room set. She was so professional and great to work with. Was willing to help me out in finding a payment plan that worked for me. A very quick, painless, and pleasurable experience. 10/10! Can’t wait to get it delivered!
Christian was a great manager and helped close the deal exactly where I wanted to be at while giving me exactly how much furniture I wanted even tho my offer was unreasonable!!! I thank you guys very much and look forward to coming back!
Clay, our sales person, was super helpful, listened to us, and led us in the right direction. In the end we got an excellent deal on some furniture that fit what we wanted well.
We visited the Ashley store in Winchester Virginia. Our sales person was Christian Tompkins. He helped us find exactly what we were looking for at a reasonable price. He is an excellent, professional sales person. He took the time to explain all the features and styles of the power furniture we purchased. He is truly an asset to Ashley Furniture!
Christian was really nice and helpful
We have done business here several times over the last few years. Just recently got our first new kitchen dining set and couldn’t be happier with the purchase! Always enjoy doing business here and will return in the future.
My husband and I had a great experience with Joan. She was very helpful and got us all the information we needed. She was incredibly patient with us and our 3 year old son as well. We highly recommend coming here for your furniture needs.
Christian was awesome! Helped me find exactly what I wanted, in my budget, without compromisisng quality, and answered all of my questions and concerns.
Christian was the gentleman that helped us today and he is top notch. I am always weary of going into furniture stores, mainly because of trying to be “sold”. This was not the case for Christian, he was tasteful, polite and very good at what he does.
Absolute worst place to ever buy furniture, go anywhere else but there, 600 dollar bed frame waited 3 months to get wrong one sent, Frame was wrong and didn't come fix offered 50 dollar gift card. Wil never go there again and tell everyone to never go
Awful customer service day sofa was to be delivered didn't not get a call to tell me it was broken so they had to order a new one and wait 3 more weeks I had to call and find that out so I wanted to cancel and they said no we don't and after leaving several messages to speak to a supervisor still no response from them I had to call the finance company to find out they did indeed cancel my order 3 weeks later as for the actual store they were all just sitting around watching football I had to go find someone to help me when I figured out what I wanted will never go back there or buy any Ashley furniture ever and will tell everyone I know not to go there worst customer service ever
Good deal and honored online price. Justin was very patient and helpful and didn’t pressure us at all. Good buying expierence.
Very friendly staff! Great prices!
Excellent customers service! Christian our salesman professionally addressed all of our questions and concerns!
Love it
We went into the store to look at mattresses and we're immediately welcomed by Jen. She was very knowledgeable about bedding and patiently gave us plenty of time to try them out. When we decided to leave without purchasing so we could talk about it, Jen was very cordial. We talked and made our decision. We decided to make the purchase without price checking other stores, mostly because of Jen's low-pressure, knowledgeable and friendly sales manner. We highly recommend purchasing with Ashley and would work with Jen again.
Justin was the salesperson that helped us on the floor. He had a great personality was very helpful and explained everything well. He also didn’t hover while we were looking at the pieces. My husband I had a great experience.
Curtis has been so patient and kind. We came back to this store only because of his great personality and his great knowledge of the products. He was busy with other customers when we came back to seal the deal, so Cathy stepped up to help with paperwork. Great experience.
Catherine was on point. In and out. Store looked great
Sue was an excellent assistant. Five stars. Professional.
Jennifer was great to work with!! She greeted us as soon as we entered the store and helped us find the type of recliners we were looking for. She answered all of our questions and was a delight!
Clay Steagall greeted me with a smile. Gave me the opportunity to look at my pace, yet was available for questions. He took the time to listen to my needs and helped me get the best items for what I needed and wanted. Amazing service with a great attitude.
Justin was very nice, and welcoming the moment we stepped into the store. He was very knowledgeable and willing to answer any and all questions we had. I am completely satisfied with our experience and the level of customer service he provided us.
Justin Larkin was helpful and incredibly patient with us and our chaotic kids. We are looking forward to enjoying our new furniture.
Justin is the best sales person ever!!!! He is the most honest sales person I've ever dealt with. If you go to Ashley's furniture in Winchester asked for Justin. You will not be disappointed!
High end furniture store. Giant selection and helpful staff
Firstly, the customer service was very poor. The man had no input other than reading the sign posted in front of the furniture. I look young for my age, so maybe he didn’t think I would be a good sell but even after purchasing 2 rooms of furniture, he still was not a professional. Secondly, the delivery for my bedroom set was more than two hours late outside of the scheduled time. Thirdly, I’d love to rate the living room furniture but I still haven’t received it. I’ve gone through the process of setting up delivery TWICE yet both couches were damaged during the review, BOTH times. So FOUR couches have been damaged. It’s been a month since I purchased the living room set, yet my family is still sitting on the floor of our new house because Ashley Furniture is not capable of delivering undamaged furniture within a month of purchase. I will NEVER shop here again. I do not suggest purchasing anything unless you can walk out with it!
Rude and disrespectful salesman.... Went in yesterday to look around the showroom. While waiting on my lady to arrive I had to make several phone calls. A salesman began to follow me around at which point I waved him off. He proceeded to follow me around and then approach me. I put my call on mute and told him I was on a important call. He tried to begin his typical sales pitch at which point I repeated myself. He then had the nerve to tell me “you should have made your call outside before you came in. Your in my business now” at this point I about lost my cool. Hung up my call and found the manager and gave him an earful about the disrespectful employee. He seemed to address the issue with the person. About 20 mins later after my lady arrived Mike another salesman/manager approached and kindly apologized for the other employee and offered his assistance. He was great to work with and not pushy at all. Very knowledgeable and respectful. I would give Mike 5 stars and this other guy 1 so I’m leaving a 2 star review. Now the question is do I take my business of furnishing a living room, dining room and bedroom else where because though Mike was awesome the bad taste is still lingering
Clay was great! He didn’t push us to buy anything and let us do our thing. Easy purchase. Military friendly!
We were greeted and helped by clay as soon as we walked in the store. We were then shown a few suites and left alone to try out and discuss. We decided on one and clay helped very pleasantly through the whole process. We'll definitely be returning in the future!
Great service just found what I want in no time and financially Mrs brittany was awesome.
So far so good. Helpful employees who will give you space when you need it but are there when you have a question. Quoted one price by one person earlier in the week, and they came back and beat it later in the week... Update: Furniture still good, but I’m quite annoyed by the fact that the 0% interest financing option was actually opening up a credit card and not just creating a loan. At no point was this communicated by the staff or made clear by the final paperwork. I would have turned down this option and paid in cash had I known.
Joan was great very helpful
Reasonable furniture when they have a good sale going.
Very pushy, promised furniture on friday, received 8 days later. Once you sign contact at store, no refunds. I should have known, any store that does that, isn't very trustworthy. Please learn from my mistake, do not go here. They knew it was out of stock, sold it anyway, hey at least they weren't the ones sleeping on the floor. They knew i wouldn't have bought it, if they didn't have it in stock, so lie to the customer, get the sale. No refunds🤑. Then to top things off, you have to give your review on Ashley on the delivery drivers phone, with him standing in front of you, such integrity and fear about getting a bad review, high pressure reviews also.
Justin Larkin was an amazing salesman. He was very knowledgeable about the furniture. Most salesmen are pushy and he was nothing like that. He actually listened to what we wanted and was able to lead us to the exact thing we wanted. I will definitely refer my friends and family to buy from him.
This was my first and best experience with buying furniture! Catherine, was easy to talk to and she worked with me the best she can! I am so happy with my experience!
Joan was amazing! My fiancé and I have been couch shopping for a while trying to find the best match for our needs. Joan listened and really heard what we needed. Joan did not hover however, always made herself available for us when we needed. We had a lot of questions regarding different configurations of the couches for our space. Joan took the time to work with the different options and helped us do what was right for our home. There was no pressure.
Crappy choices which are completely over priced!
We came in to just look at couch options . We knew we needed to get something .Justin was easy to work with and helped us get something we really wanted but didn't think we could afford.
Justin was amazing. He knew what we wanted, gave us a great price. No pressure. Professional, respectful, and courteous.
Great price great service
Cathy did a wonderful job assisting us on a very busy Friday.
We had a very good experience with our sales person by the name of Cathy who was extremely helpful and showed us what we were looking for and helped in the selection of a bedroom suite for our great granddaughter.
Customer service was unhelpful with a delivery issue. I had been told by in-store coworkers that my items would be delivered in at least a week and a half, but they ended up getting delivered over two weeks late. I understood that delivery dates are not "guaranteed" but I had been misled and sought out some sort of assistance due to being misled. The customer service team (which has very unusual hours, not availabe on Mondays) would not help me and could not take responsibility for their coworkers. Beware - the sales team is way too optimistic with their delivery estimates, and this is not good service to customers, and customer service cannot do anything to help compensate for such misleading promises. I miss the days when I could go straight to the furnitrue store and pick up exactly what I want from the warehouse shelves (unfortunately, the nearest one of those is Woodbridge). The items were fine and the deliverers were fantastic, but maybe more local options are better with delivery estimation and customer service.
My sales associate Justin was very open, friendly, extremely helpful and patient. Sabrina with finance was equally courteous and helpful.
Clau was great. Really helped narrow down what we were looking for. Would recommend.
Wonderful....Clay was a wonderful salesperson
Justin Larkin gave us a GREAT AND AMAZING experience! He was personable and didn't talk just business, it was like talking to a friend. He was very informative, not pushy, and very helpful. This was the best furniture buying experience I've had, thank you Ashley Homestore.
I got a cal king size mattress frame and base. Casey, Curtis and, Christian help with everything from finding the right mattress for us to the base to making everything work financially with our budget. Great team to work with. I will be returning with anything else that I need.
Catherine is my Sales rep, She is WONDERFUL! Im very picky and tend to have OCD, she was very patience and understanding and worked through every detail. I am moving into a Townhouse and needed furniture for every room.
Great service! New what I wanted and was able to find it quickly
What a wonderful easy experience! Clay was knowledgeable and helpful! Would recommend him and Ashley Furniture 😁
Had a great experience with Zach . He answered all of our questions and took time to work.with us for the purchase of our living room suit . Would recommed ashley to anyone looking to.purchase furniture
Justin Larkin was great to work with. Although the store prices are overly inflated (don't you dare pay the price on the tag or even their first discounted price) our salesman worked hard to get the sale. I'm sure we'll return again and again because of him.
Justin Larkin was the associate that help us and he was very helpful and enjoyable to work with. He was willing to show us anything and everything we were interested in. He was awesome!
Justin Larkin was extremely helpful, respectful, and informative. No high pressure. Good guy.
Cutis was very helpful! We had lots of questions and he was eager to answer each and every one of them. The process was very quick and easy.
Sales perdón Curtís is the best top notch. Thank you for helping us choose our furniture and for being so helpful. Anyone looking for furniture come and see Curtis at Ashley furniture in Winchester. Very helpful, friendly, patient, knowledgeable of all areas. 💯 happy with our purchase and service.
Justin Larkin was so professional, and very patient with us (4visits later) he has ALWAYS greeted us with a smile and always plays with our little boys!!! Justin took the time out to play bball with my son So, I could look around!!! Justin also did everything he could to help us stay within our budget and we still got the sectional we so desperately wanted!!!! He's simply amazing!!!! -Brandi and Randy Green
Definitely do your homework before going here. Absolute scam. We went last weekend for their big sale, which in real life means that they are just going to mark up the base price and make you think you are getting a deal. When I got home, I compared the full prices listed on the Ashley Furniture website to the full prices in the store and was shocked. I wish I had done this while we were shopping. The side table we bought? Listed online for a full price of $449, the store's price was over $700. The coffee table? Listed online for full price at $899, in store for over $1300. Not to mention the price for the kitchen table that we purchased is over $600 different compared to THEIR COMPANY'S WEBSITE. I called back to ask what could be done, since I believed that there had to be a mistake on the calculation. I was told that the prices online are different than in the store, which I understand to some extent, but not over $300 higher!! My advice? Go to their great showroom and write down what you want to buy, then go find it online. This is why store's are going out of business. What makes it even better? No returns and cannot change your order after you sign your life away at the end, which they do not tell you up front. Disappointed to say the least.
Excellent customer service. Curtis that helped up was the man. Didn't push us, explained everything. Very friendly. The ladies at front desk, all smiles that felt real.
Very good with guiding us around the store and informing us of the prices and available items. Nice atmosphere and everything seems nicely organized.
My sales person Susan was efficient and knew exactly was I was looking for. She was knowledgeable and made the whole process easy from the time I walked in the door until check out. The woman at checkout was great too! Both friendly and cheerful! Great experience
Never stop there! I went there and bought a couch they told me they could deliver to Lynchburg Virginia after I bought the couch and paid for it completely they said they couldn't deliver to Lynchburg and that l had to pay an extra 110$ to get it delivered so I asked for a refund and they said no refunds to returns so now I can either pay this extra money from their mistake or just not get the couch and still pay 700$ for it. Horrible customer service because that was their mistake.
Awesome experience. Clay was awesome and quick to help us. Would definitely recommend friends and family to visit this store.
Very helpful and not pushy😬 Gray customer service Christian Thompson. Thank you!
Clay was awesome to work with. Thanks again!
I was helped by a woman named Cathy. She was very knowledgeable, professional, and extremely helpful. She made this the easiest part of my moving process and I am definitely going back here when I figure out what else I need.
Great customer service
Justin is the reason we came back to Ashley. He is a very down to earth guy and fun to work with. Thanks again Justin
From the moment we walked in the door and were greeted by Cathy through Christian helping us with our unique financing situation, everything about our experience with Ashey Winchester was excellent. Cathy is super knowledgeable and listened carefully to our Mom’s mobility issues, guiding us in choosing an excellent mattress to address her specific needs. Thanks to her patience and the amount of time she spent answering our multitude of questions, we ended up with a beautiful bedroom set and an the best mattress ever! I wouldn’t hesitate to come back to this store for any of my home needs. An overall great experience thanks to Cathy and Christian!
Susan made shopping for a bed so easy! As first time mattress buyers, we had no idea what we were looking for or where to start. She took the time to take us from mattress to mattress so that knew what our comfort level would be before we made our final decision. After going to three other mattress stores, we decided to go back to Ashley’s Furniture Store. Not only because of the price but for the service as well! Susan was very nice and very patient with us and clearly cares about the customer!
We had the pleasure of working with Justin Larkin at Ashley HomeStore. Upon entering the store, Justin kindly greeted us and informed us of the sales. He let us look around with no pressure to buy. Justin answered all questions and was very knowledgeable about the furniture we were looking for. We appreciated Justin’s professional manner and enjoyed our experience.
Easy touch sales people with no big talk to get the deal. You feel like they are more interested in your needs. Very beautiful and material is strong. Ok price wise
Great experience, clay was great and the girls behind the counter were friendly and very helpful. Thanks
Curtis knew exactly what I wanted when I described my funky colors..Awesome shopping experience today!
Justin Larkin was my sale person and he was took his time and explain all the features to me and answer all my questions. Best experience!
Justin was extremely personable, patient, and knowledgeable throughout my experience at Ashley Home Furnature. Highly recommend him to anyone and everyone who is going to this branch. He always made sure to explain everything thoroughly and make my experience as great as it could be. A fantastic employee, to say the least.
Pushed into buying way over priced (supposed 50 percent off) mattress and foundation after spending over$6000 on one visit. Will never shop there again. Will have to find another store to furnish rest of the new house. Still waiting for delivery of half my order. The place is a rip off. Have now charged my account for full purchase, but failed to deliver one night stand and two reclining sofas that were supposed to be delivered on the 12th, which was already 3 weeks, now it has been 5 weeks and sill not even a call to tell me what is going on. if I hadn't received one of the sofas and been forced to accept it after last minute cancelation of delivery, I wouldn't keep any of them! Unfortunately there is not a Zero star rating.
Justin Larkin was amazing he was very helpful and went above and beyond he understood our needs and showed many different options all with explanation. So excited to work with him and glad to have met him
This was a good experience in buying furniture. We had the manager, Tobin. He gave us a good deal with no back and forth haggling. We had to buy several pieces. We visited 4 different stores & ended up getting the best deal & getting the best quality here. We bought the protection plan which will be worth it! My only disappointment was that it will take 2.5 weeks to deliver the furniture which will leave us without furniture for over a week. We got 2 couches (one sleeper), a love seat, a chaise lounge, & the protection plan for $3000. Everyone was friendly and made easy for us. Casey was working the front desk was very helpful & friendly.
Super friendly service, Clay went above and beyond and got us a killer deal (On top of the sale going on) .
Justin Larkin was absolutely wonderful to work with! Extremely helpful, accomodating, friendly and not pushy!
Kendra helped us find the perfect bunk bed and mattress. No fuss process and made it easy to shop with kids in the store.
Lowest prices for best quality with amazing customer service. Justin Larkin was awesome, and extremely helpful. He was very patient with us and our kids. He really knew everything about the furniture, and made our decisions a lot easier.
Christian Tompkins was very helpful and helped me find the perfect sofa for my family.
Toby was very helpful and shared all information we could possibly need
Awesome service they was all the details and customized out order to our needs outstanding
Justin Larkin was phenomenal in every way possible. He was very courteous and took the extra time to find us exactly what we wanted. 10/10.
Kathy was a wonderful and helpful sales associate truly a pleasure to work with.
My husband and I went into Ashley to find some living room and bedroom furniture and had a wonderful experience. Our sales associate was Rebecca Andrews and she was absolutely wonderful! Friendly, helpful and went out of her way to get us the best possible price. She helped us get an additional discount on top of the sale price and the furniture protection plan at no cost. We will definitely be back when we need additional furniture. Thank you Rebecca!!
The customer service was a five star rating for me. Justin Larkin was very helpful and made the loan application a pleasant experience. It was quick and easy. Justin Larkin was very knowledgeable about mattresses and helped me pick my dream bed.
First time to Ashley Furniture and we were delighted with the service that Cathy provided us! We are in love with our purchases- Great experience! Paulena and Bruce Simpson
Tara Siler was wonderful and very helpful. Made our buying experience great. Would definitely come back
Jennifer and Sue were very helpful, they made my ‘first couch buying’ experience great!
My husband and I spent a few hours picking out furniture Sunday with the help of Curtis! He was super helpful and awesome to work with! Definitely ask for him if you need help selecting anything for your home! Curtis was patient as we compared styles and looked through item after item in Ashley’s online catalogue. After talking with us for a bit he was able to suggest perfect items to complement our style and house design! We also had the pleasure of working with Casey to finalize our paperwork and iron out all the details. Casey and Curtis were awesome and beyond kind in helping us have an absolutely wonderful shopping experience!
I went in Ashley Home Furniture today looking for a new mattress and met Susan. She showed me around trying several ones. She listened to what I wanted and only showed me what I requested. She was very nice and knowledgeable. I got a great mattress for a great price.
Ashley has been the best place to buy furniture! Justin and Susan has gone above and beyond to see that we were satisfied with what we have purchased. I would recommend them to anyone looking to buy . They have you the space you needed to make sure what you want . Not pushy at all . Listen to you and is willing to help give you ideas or a fresh look on where you place or that furniture would blend . And not to leave out Brittney to get us squared a way with payments . I would like to thank them all for such a great job well done.
Tobin was awesome! I came last month and wasn’t sure if that it was the sofa I wanted. Today he walked me through the store again just to reconfirm I had what I wanted for a sofa. He’s top notch!
Great experience but some prices just not in the budget. Recommend seeing Curtis for help with what your looking for or at! UPDATE: DO NOT shop here! Nothing held up for more than 3 years! Go somewhere else if you want value for money spent!!!!!
Nice staff. Wish they had more selections
Deceptive, rude sales people. Not again
Buyer beware they do not mention the overpriced delivery fee 170.00. Slow service took longer to check out than to find the furniture'. Will not shop there again.
Cathy was very helpful and answered all of my questions. She was super easy to work with and made the process simple.
Stamp was terrible and was told one price and then another showed up at time of signing the contract. Would not use them ever again to purchase new furniture.
Lori did a great job for us. I told her what I was looking for and she led me right to the perfect sofa. Great job Lori!!
What a wonderful group of people and the best personal service. I always shop at Asley when I need furniture. The best, whom help me this trip, are Susan B. and Sabena: very knowledgeable and thoughtful meeting your needs, their products, and put their best foot forward to help. I have always received my products in excellent condition and on time too! Thank you, Marjorie Justice
Rebecca is great!
Came in to buy a couch during one of the sales and was assisted by Justin Larkin. He was professional and very helpful. I would recommend Justin and this location to others shopping for furniture!
Very helpful and not pushy. Enjoyed looking at all the furniture. Excited about our purchase
Tobin was very helpful throughout the process. Made it an easy experience.
Store is clean and fresh and the staff is friendly, helpful and willing to make deals. Will be back when we are ready to refresh another room.
Tobin was very professional and provided a lot of help. We were cautious about buying a mattress but Tobin gave us all the information to further our search. Tobin never pushed and gave us time to think about our decision. We finally made the decision to buy the Tempedpedic matress and we can't wait for it to be delivered.
Justin didn't hover over us like a "salesman" desperate for a sale, but was always just an earshot away. Remembered our names after a quick introduction and dealing with other customers. Had quick answers to all of our questions and let us know all of our options. We dealt with him a few months back with a similar experience when shopping for a recliner, which made us more lax to deal with him again.
In store for recent purchase of furniture for our new home. Had a great experience, highly recommend dealing Justin Larkin.
Justin was very helpful with our needs. We very much enjoyed working with him and our purchase today. Thanks again Justin!
Helpful sales staff; super friendly at checkout!
Had a comfortable experience I never felt pressure from the salesman his name was Tobin he was awesome to work with.
Kendra at the Winchester location did a great job! She was friendly, knowledgeable, and helped us pick great pieces at a great price. Thanks!
I would like to share my experience with Curtis, who as far as I am concerned, was the best salesman ever. He did not hover or force any sales upon my husband or I. We were able to take our time, look at all the inventory on our own while still being able to have Curtis there to answer our questions. He was able to schedule a delivery date of our choosing. Compared to wayfair who could not. We were so pleased that we have all intentions of returning to Ashley Furniture in Winchester, VA to buy our bedroom sets and other furniture for our new home. Casey was also so much fun to speak with as well as their store manager Christian. I would recommend to anyone who is thinking of purchasing furniture to go to them first. You will not be disappointed! Five stars all the way!!! Thank you for restoring my faith in salesmen. 👍💜🏡
Stopped in yesterday looking for a sectional. I have to admit, the worst part of furniture shopping for me … is ‘’usually ‘’ the fact that as soon as you walk in the door you can’t even explore the inventory in peace for 30 seconds, before some salesmen pounces on you interrupting your every thought and your every sentence inserting their input … before you and your wife even have a chance to actually see what choices are on display. However, the Ashley HomeStore in Winchester VA was a completely different experience ! Our salesman Curtis, was a complete joy to do business with. He was knowledgeable, informative and seemed to have his entire inventory committed to memory. Our questions and concerns were answered without hesitation, presented in a way that wasn’t abrasive and respectful of our personal ‘’ Husband/ Wife’’ conversation. In short Curtis knew when to step in and when to step out allowing us the opportunity to discuss our decisions amongst ourselves. I walked away for the first time in my adult life, actually believing that a salesman was looking after our best interests. Thank you Curtis … for making furniture shopping FUN again !!!!!!
Jeremy was very helpful! Had an awesome experience!
The absolute worst costumer service i have ever received. After being told they had something in stock they didn’t find the need to tell the couch wasn’t in stock till we called the day before delivery when we had already moved our old couch. Then they delivered half a couch, then they delivered the wrong color couch. Ashleys furniture customer service was beyond atrocious the entire time. No one would answer our question or get back to us and it took over a month to actually get a full couch.
Clay was great!!! I had an I dea of what I wanted, he was quick efficient gave me a good price and when I came back after looking 4 other places he gave me an even better deal with free shipping!!! I can’t wait to get my new sofa!!
They had a fantastic sale when we went in. Originally we were just looking to get a bed set, but with the savings going on we were able to get our new couch and a mattress too. Cathy was extremely helpful and patient without being pushy. She let us take our time and checked in with us periodically to answer our questions. She was very thorough when it came to all our options with financing and making sure we got what we wanted.
Just purchased brand new furniture for our new home. Very pleased with the customer service. Cathy was very knowledgeable and she wasn’t pushy like most sales personnel are. I highly recommend Ashley Furniture.
Very professional. Friendly and outgoing service. Tara Siler was awesome and patient. Explained everything thoroughly.
Easy buying process. Bryan was very helpful.
We really enjoyed our experience at at the Ashley HomeStore , the store ,is very professionally setup, with a array of furniture. We came in looking for a sleeper sofa. That's when we met Justin Larkin ,His experience and professionalism was above and beyond. He explained not only the type of furniture, but the pros and cons associated with each piece. We really plan to come back. Regards Leonard&Carla Squire
Clay was awesome
Experience was great. Clay was very knowledgeable and helpful! He did an amazing job answering all our question. Evetyone wad great.
Tara was very helpful from the start! Answered all of our questions and was very patient with us!
Christian Tompkins was able to quickly perscribe the perfect anacdote; professional, knowledgeable, and courteous!
Decent furniture. Be careful. If you want to buy anything in the store, check the website's price first and ask them to match it. Classic bait and switch going on. Prices on the website are generally up-to 50% less than what they charge in-store. If you call them on this after your purchase, you're out of luck as all sales are final.
It was a no pressure experience. We found the couch we wanted and Kendra made sure to get us the best price she could. From start to finish it was completely painless, except for signing the bill.
We had a wonderful experience at Ashley Furniture. Justin was very helpful!
Excellent experience, Cathy was able to show us a bed that was perfect for my wife and I. The bed seems as if it corrects my medical problems. The whole experience was quick and easy, highly recommended.
Curtis was a huge help! He was very knowledgeable and friendly. He gave us a lot of different options and was patient while we shopped around! I’ll definetly ask for Curtis the next time I’m here!
Curtis was an awesome salesperson! I can’t wait to get our sectional.
We had a very knowledgeable sales person, Clay Steagle. We were looking for a particular type of sofa. He showed us a number of them that met our criteria. Our experience at your store was exceptionally very good.
Christian ( general store manager) was very knowledgeable of the products and went out of his way to check on delievery services with concerns. He did not pressure any sales but listened and guided to the best possible products on the floor. He also knows the layout on the floor well and got there with in seconds of certain products. Overall experience was very good and will be a repeat customer.
We bought our new sectional couch from Ashley Furniture today. Our sales person (Tara) was completely amazing! She was understanding and so sweet with out last minute needs as we had just lost a pet & needed to do some upkeep around the house that we had held off on. I would totally reccomend you visit them for any of your furniture needs!
Had great service from Cathy today picking out furniture for our new house
He was excellant!! Friendly and warm from the getgo!! VERY Knowledgable, caring!! He worked hard on getting us the best deal, even got us a rebate!! He is Definitely the person to see there!
My experience with Ashley’s was great. Justin Larken was very helpful and got us in and out. Great customer service skills
Yuck, pushy sales , not a go to location
Justin was amazing! He spent time on the phone with me helping me with finding the right pieces for our new home and then once in the store, made the process seamless!
I came in today to find a sectional to fit a specific space. Justin Larkin met me at the door and greeted me. He explained the promotional deals going on in the store and allowed me to look around without being harassed. I found exactly what I was looking for and Justin helped me as soon as I was ready. He was extremely pleasant, answered all of my questions and never pressured me into anything. My experience today was wonderful and I will return to Ashley for any other future furniture needs.
The associates at Ashley HomeStore were awesome!! Tara went out of her way to assist me with everything I needed, very helpful. I had a wonderful experience today, thank you!!
Justin Larkin helped me on the floor today. When I came in the store I was greeted by someone else but Justin made the efforts to come introduce himself and personalize my experience. He didn’t Hoover over me while I shopped, which was perfect! He was there when I had questions and made everything as simple as a process for me as possible. Justin was super friendly and gave me the best deal possible for the table I wanted. He didn’t pressure me to add anything on to the set we purchased. Overall, a very wonderful experience. I’ll definitely be coming to this location for future purchases. Sabrina who was working the counter and processing my payment also was very friendly and helpful with the over all experience! Thank you both for all your help!!
Beautiful furniture but way too expensive
I received excellent service and great deals. I wouldn’t want to shop for my furniture anywhere else! Everyone was so polite, kind hearted and very welcoming! Thanks to Ashley I got the furniture I needed at an affordable price!
Just ok
Curly Sue was so helpful and got us great prices on our new furniture!
Great customer service and friendly employees. I didn't feel pressure to buy something I wasn't sure of and I will be recommending this store
Catherine helped me, she did amazing! She told me all about the mattresses and helped me get the one I wanted. She had me sold not long after I walked in the door. She was the very first one to greet me and the first to ask if I was doing fine!
Cost wow
Justin, was very polite and respectful, explained the store layout and the current ongoing sales with clarity! Answered our questions quickly and got other info as needed. Made the experience enjoyable!
No selection, had to move out of the way of people rearranging the furniture in the store more than once and they weren't exactly apologetic
Watch for a bait and switch. They will display a product and price, then you find out later that you dont get everything that was displayed... Read through the full sales contract prior to signing their digital documents. They make it to easy to cheat you, simply by making the sales pricess easy.
Jen was the best sale rep in Winchester, Va. Thank you for your help.
Just purchased furniture for 3 rooms in our townhouse... Christian was so patient with us. If you go, ask for him.
Extremely pleasant during deciding and purchasing process.
We have had a couple trips to Ashley lately to purchase furniture for our new home. We have been working with Michael, and he has been wonderful! He's extremely knowledgeable and patient with all of our questions and concerns. Thank you!
Today was my second furniture purchase from the Ashley Home store in Winchester, I requested the same sales associate, Clay, as the first time because he was helpful and friendly but not overly pushy or too pressuring. I have recommended both the store and Clay to several of my friends should they need assistance with furniture / home goods. Also, I would like to point out that I have always found the cashier staff very friendly and professional both in person and via phone.
Tara is a wonderful sales person we enjoy her company very much as we looked for a new dinning room table it felt like she was shopping with us. Thank you much for wonderful sales people God bless you all.
Sue was our sales associate and was extremely professional. She knew her stuff. We purchased a living room, bedroom, and dining set. Sue ensured we were getting what we requested for and ensured it was delivered on the date promised. Will definitely go back. Satisfied customer.
Justin was so awesome in helping us fine the perfect sofa. I definitely recommend his store to anyone looking for nice affordable furniture!
Curtis very nice person.. I recommend Ashley to anyone.
Friendly staff, great service! Justin Larkin was able to answer all of my questions and quickly got me the products I needed in a timely manner!
UPDATE: I do not recommend their couches. At please not the Pitkin sectional. We had a horrible experience in beginning and it’s only become worse. With in the last month the couch has went from comfortable and usable, to very uncomfortable and feeling like it’s 10 years old. The cushions have started to sag to the point it’s unusable, as if the springs are broken, and none of them stay in. I’m so bummed about this. I wish we could afford a new couch, because this one is just going down hill fast. If I could give zero stars I would. In store service was fantastic, but after the delivery was a nightmare. The workers and management at this store are the most rude, disrespectful, and unprofessional people I've ever dealt with. I was lied to on multiple occasions, they had attitude and were very sarcastic every time I spoke with them, they gave me the run around, promised manager would call me, and when I finally spoke with her she promised me a call the next morning to which I called back and she said she never spoke with me and that I was lying, this was the 3rd person to say I never spoke with them when I know I did and even wrote down their names, how else would I have known who they were had I not talked to them. I attempted to speak with the store manager and I was denied and sent back to the same customer care manager that yelled at me and was just awful. I don't know how this store is still in business and I honestly feel like they give ashley furniture a bad name, which sucks because we love their tables. Our couch also will probably only last us another 6 months, we bought it in October 2016, as the cushions are sagging and there are gaps between each. So disappointing. It was the perfect couch.
Great place great price and salespeople don't shadow or hound you around the store like other places we worked with Michael Sraec he helped us get what we wanted and even matched the online price
Every time I have been in Ashley the sales people that I have worked with have been extremely helpful and well mannered. I will continue to shop there as long as the sales people keep the same helpful but not pushy attitude.
We had Justin as our salesman. He was very helpful with what we were looking for. He was patient and professional. We will definitely recommend him to our friends.
Great experience. Curtis was very friendly and helpful
The salesman, Clay, was very attentive to my needs and desires and worked hard to ensure and positive experience and ensuring I got the most for my money.
Clay was great to deal with. He was able to point us in the right direction toward the perfect piece for our living room. Would definitely recommend to friends.
WORST FURNITURE EXPERIENCE OF MY LIFE!! Sales person Jen sold me the wrong bed they delivered it WRONG TWICE BEFORE CATHING IT AND THE STORE MANAGER CHRISTIAN REFUSED TO DO ANYTHING FOR US OTHER THEN RESELECTING AN WAITING 8WKS FOR THE RIGHT BED TO COME AND ON TOP OF THE WAIT IT WOULD COST AN ADDITIONAL $1000 I ENDED UP DECIDING TO KEEP THE SET WE CHOOSE BECAUSE IT WAS THE PRICE RANGE WE WERE LOOKING AT AND ITS WHAT WE LIKE THEY ONLY OFFERED A $100 REFUND FOR HE RAILS THAT WONT WORK ON MY BED! ITS BEEN A WEEK AND I STILL HAVENT GOTTEN A REFUND OR HAVE I GOTTEN A CALL ABOUT THEM PICKING UP THE RAILS!!! I WILL NEVER SHOP HERE AGAIN!! I would suggest you going to ASHLEYS in Hagerstown or Value City or Bobs this place is a rip off and they have the worse customer service ever!!!!! They only 2 people that tried to help was Melissa and Casey in the office!
Had a wonderful experience today working with Tara! She was awesome and got us everything we needed.
Great service from Curtis. He answered all of our question was very friendly.
We went there looking for a new living room set and Tara greeted us at the door. She wasn't overly pushy or stalking us thru the store, which was great. When we found a set that we liked, she got all the info for us while we continued to look around. She was very informative with the details and fine print involved with the financing portion of the sale. She made sure that we knew everything before even going thru with the sale. It was a pleasure doing business with her. I will be sure to return the next time I am in need of any furniture & ask for her.
Very quick and efficient!
Thank you Justin and Christian for your professionalism and helpfulness while I tried to decide on a new sofa for our family. You made the experience enjoyable. I felt like I was shopping with old friends.
Bought a $1600 reclining love seat. The day after delivery we called very unsatisfied due to poor quality and hard, uncomfortable cushions. Were told Ashley doesn’t do returns/store credit the moment its off the delivery truck. The seams started coming undone two weeks later. Its been several months and despite paying for an expensive warranty, nothings been done. Worst experience buying furniture of our lives! I tell all my friends family and customers to go to Grands instead, where they have a 30 day return policy and name brand, quality furniture.
Great experience and our salesman Curtis was super helpful!
Justin Larkins was really helpful and talking about the different options and special. Also gave us our space to go thru the store. No pressure that was great!
Very good sales person and knowledgeable staff, will do buiseness here again and recomend to everyone......
I strolled into Ashley on 3/25/18 to browse the sectional selection. I was amazed at how many they had to choose from and the great prices. Curtis P was our salesman and we never once felt pushed to buy anything. He helped us find the perfect couch for us and did everything he could to make the monthly payments work for us. I would definitely come to this store again for my next furniture purchase and I highly recommend asking for Curtis.
Christian Tompkins was very helpful. Answered all my questions that I asked. Very quick and friendly to help as soon as I walked into the door.
I was looking for a queen sofa and did my research online first before heading out. I called Curtis at the store first to see if I could get a better deal than the website which he did. Arrived at the store and met up Curtis where he treated us very well. Very pleasant experience overall.. I would definitely recommend this store.
Tara was amazing!!! So kind and professional. She gave me time to look around and decide, but also aided me in numerous ways during my shopping experience and answered any questions I had. I will definitely be back! ^.^
Justin was excellent. He did not pressure us and he asked us on several occasions if he could be of any assistance. I would recommend him and Ashley Furnitire to anyone.
We got excellent help and customer service from Tara. She did an excellent job and will definitely be returning and seeking her help for future furniture purchases.
Tara was extremely helpful and kind. We had a great experience!
Justin my sales person was great understanding to my needs and showed me a lot of options will definitely recommend again
Christian was very helpful and Casey as well found ever thing I needed and will come back
Great experience, great service from Clay and Justin.
Michael helped us and was extremely helpful with choosing our living room furniture. Great customer service.
Best prices by far from a furniture store in the area. Make sure you ask for Justin Larkin. He's the best.
I went to Ashley for a preselected bedroom set and was greeted warmly by Curtis. I had prepared for the visit with online research for pricing and availability and wanted to see what the store could offer. He patiently looked up the pieces and proposed home delivery and set-up. With the special offer they were running, Curtis was able to propose an amazing deal on exactly what I wanted. The furniture should be delivered and assembled in about a month. Looking forward to decorating my new guest bedroom!
Christian Tompkins was great! Answered all our questions, left us alone to discuss and decide, and led us to the pieces we were looking for!
Friendly staff and no pressure. Cathrine was an absolute pleasure to deal with! Only issue with any Ashley location is the wait times after you've made your purchase. I was quoted 3-4 weeks on a living room table set.
Curtis was great at answering all of my questions. Came in for something and got sold on something better! He was very knowledgeable and helpful! Thanks, Curtis!
Melissa was fantastic with helping us with our purchase!!
Helped by Michael. Very professional and friendly.
Curtis was great helping us find a mattress that would not only give a great price but help with lower back pain for my fiancé and I. Very excited to have it delivered in a short few days!
Justin was great to work with. He was helpful, answered all my questions and ultimately made the purchasing very pleasant.
Very nice experience!
Quick and easy
The people were friendly and helpful, the store was clean and inviting. Clay answered all my questions and looked up availability on several items working with me until we found what suited my needs. I was a little disappointed that many of the items I was looking for were out of stock.
Jenifer Hare was very knowledgeable and helpful. I came in after looking on their site for sectionals and had one picked out. Jenifer made the purchase fast and easy.
I came into Ashley to inquire about a recliner. I had a very nice gentlemen help me, Curtis Powers, he was very friendly. Upon leaving Ashley I had a few questions regarding the recliner I was interested in. I called Mr. Powers and again he was very helpful answering my questions. After speaking with him I made a special trip to Winchester to purchase the recliner. Excellent customer service and very professional and friendly. I would definitely recommend him to friends and family.
Great place to shop. The sales people are informative and helpful.
Michael did an awesome job explaining the differences in mattresses and helped us pick the best mattress for our needs! He seems very knowledgeable about Ashley's Homestore products. This was one of the most pleasant mattress sales experience ever!
Very friendly and helpful. Very Knowledgable of the furniture and protection plan.
Friendly staff and helpful in finding what we were looking for.
Justin Larkin is an absolutely a great person has a great personality and a big heart couldn't have asked for a better employee to help me and my wife with what we were looking for thanks again Justin!!!!
My wife and I were in search of new furniture and decided to see what Ashley had to offer. We were greeted by a very professional employee who was not pushy like a typical salesman. Curtis made us feel welcome and offered assistance if we needed it. We have had nightmare experiences before, but this time was different and we will definitely be coming back in the future.
Had a very wonderful experience while shopping for furniture. If I would have had more to spend. I would have also bought a bed. Curtis at the Winchester, VA store was very helpful and knowledgeable about their products and options. He did not pressure us or hover while we browsed their options. It was an overall great experience!
Christian was a great salesman to work with! He did a great job of monitoring our progress and checking in, without being overbearing. He also provided a lot of information about different pieces of furniture that we inquired about. Christian was also very patient as we discussed our final options and allowed us to make our own selections.
So, My husband and I were shopping for new sofa, we went to Ashley in Winchester and told the lady what we wanted and the price range. She basically didn’t listen to either thing, was dumb as a box of rocks and keep taking us back to the same set. We decided witch one we wanted, got the paper work and come to find out, it’s a 135.00 delivery charge! With NO option to pick it up 135.00 to deliver
Catherine was extremely helpful and made my Ashley HomeStore experience pleasant and easy.
We worked with clay Steagall at the winchester store. He was well informed and made the shopping experience vary worth it
This is the second purchase I have made in under a year from this location. Christian Tompkins is a fabulous salesperson and manager, and he always takes care of me when I come in!
Justin Larkin was such a pleasure to work with!
Went in to look for furniture and had a great experience. We werent pushed into anything and we didnt feel pressured. Thanks to Deborah for the great help!
Christian (our sales person) was incredibly informative and helpful. No pressure and we ended up with what we wanted. (Wife even agreed with me....whooda thought)
Great experience with Christian today setting me up with a new mattress and bedroom set! It was the third stop of the day for furniture and by far the most worthwhile. The other shops in the area felt like a used car lot where they creeped on your every move, it was time to leave when they tried to use 2 free "as seen on tv" pillows as a main reason I should buy from them. I didnt feel rushed or pushed while looking around and every question i had was answered. Christian was definitely very knowledgeable about the products, financing and the insurance. I'll be back in there for sure.
Justin is the best salesperson I have ever worked with! We traveled to Winchester Virginia from Florida and we were greatly pleased with him. I definitely will not be shopping any place else except Ashley Furniture and I will always look up Justin.
Christian was very helpful for someone like me who’s a first time buyer of furniture of any kind.
Monica was awesome with selecting living room for our family I recommend Ashley to everyone
Thank you Curly Sue for helping us make our decision to furnish our new easy! We are Totally Satisfied with our purchase and your expertise!
Awesome service! Thanks!
Excellent service. Knowledgeable staff to walk me through a mattress purchase and then a perfect bedroom suite for the guest bedroom. Successful trip- thanks!
Clay was so helpful and patient with us while we picked out the perfect sectional and bedroom set! He really listened to what we were both looking for and kept us in our budget! We’re so excited to get our new furniture!
Susie is AWESOME! She was so nice and personable. Everyone there was very nice and knew their stuff which makes for a great experience.
Ashley furniture in Winchester VA and especially Our sales person Tara Siler were great! Living in Martinsburg we have the choice to go to Hagerstown or Winchesterand have dealt with Hagerstown in the past. Ashley Winchester and Tara will have our business and recommendations Thanks for a great day!
Great customer service!!! No pushing into trying to get us something we didn't need or want.
Cathy was great! Awesome overall experience!
We had an awesome experience with the help of Tara picking out a mattress! We will be shopping at Ashley Furniture Stores for all furnishing needs from now on!
Curtis Powers was amazing and very helpful in assisting us while picking out our furniture and beds for our new place!
Justin was great. Got everything i wanted for the price i wanted.
On 2/8/18 I stopped in to the Ashly Furniture store to get information on the 5 year warranty on the Sofa, that my wife and I bought back in Aug of 2015. The young lady at the information desk named Casey, was AWESOME!!!..very polite and friendly, and very professional. Her customer service was so spot on that I had to just say something. I speak from experience because of my 8 years as a public affairs officer in the U.S. Coast Guard/ Coast Guard Auxiliary. want all to know that if you’re ever in the market for new furniture and you live in or around the Winchester, VA area, stop in at the Ashely Furniture Home store at 150 Delco Plaza, if you happen to meet Casey, be rest assured that that young lady will treat you the same way. with the highest professional curtesy. Keep up the good work Casey, you do the staff and managers there proud.
Tara is fantastic!! Helped me find exactly what I needed and more for an AMAZING price. Friendly environment and awesome selection. I will not go anywhere else for my furniture needs.
Loved our visit and our new sectional. Will be back in the future!
Clay was knowledgeable and helped us look for the right fit for our house. Was not overbearing and provided the time necessary to digest our purchase. If you are inside of the Winchester Ashley HomeStore say hi to Clay!
I had a great experience at Ashley’s. Justin helped me out. He assisted me with purchasing my mattress. He led me in the right direction but did not hover when I was making my decision. He did a great job. He made a dreaded decision into a pleasant experience.
Clay was very helpful and went above and beyond to help us pick out our living room set. Very satisfied with the service. Thanks!
My husband and I went here just to look at some furniture and get a few prices. We fell in love with a dinning table and 2 couches. The gentleman that helped us was incredibly knowledgeable and was so kind and patient throughout us trying to decide between the two couches. After we choose our furniture the lady behind the desk was so delightful, unfortunately I don’t know her name. However the gentleman that helped us was named Clay and we will definitely go back and ask for him to assist us in the future! Thank you Ashley’s for provinding great furniture and great service!
Curtis was awesome to work with very patient with our 2 year old.
Great customer service! Thank you Tara for taking the time and being so helpful in finding the right furniture set for us! Looking forward to years of comfy sitting, lol.
Great experience
Thank you for your excellent service today. Very friendly and professional. I will definitely return for future purchases
Justin was amazing at helping me get a great price on our dining room set! He was personable, professional and tentative.
Awesome sales rep. Kathy.
Curtis Powers worked with us on three visits to the store. He was extremely helpful.
From start to finish Tara was awesome helping us get the look we wanted.
Jen and Christian were great to work with.
Darcey provided excellent help in finding a new couch!
I had a wonderful experience at Ashley Furniture! Curtis Powers made me feel open to browse on my own or ask any questions without pressure. He was the perfect mix of professional knowledge and a parter to my needs. The products I have gotten from Ashley in the past are still holding up well and I expect today’s purchase to be the same. Great quality products and a great price. On top of that, you get treated like friends and family.
She was very knowledgeable, and helpful. She help me find a couch perfect and small enough for my home ! Thank you so much !
Had such a great experience today, first impressions always matter!! From the moment I walked in the door I was greeted by Lori with a smile and a warm welcome! She handed me their discount magazine, went over their finance choices and then allowed me to shop around. Very professional and wasn’t over selling at all. Lori stayed near by, so if I had any questions she would be able to help me promptly. She answered every question and gave me good and better preferences. Flawless! The whole staff, from Lori, management and their financing team I would recommend this store location to any friend or family member. I ended up buying a bed, bed set and coffee table!! I brought my friend and she even bought herself a bed. Thank you Lori and team members of Ashley Furniture located in Winchester!!
Thanks Darcy!
The sales person Justin was very pleasant and attentive. He made my last visit a very smooth experience, he even remembered me from a previous visit a few months back.
Justin was great, very helpful and patient. Everyone is always very friendly and willing to assist here. Good selection of furniture, with moderate pricing.
Very great experience at Ashley. The young women who helped me Darcie was very helpful as well as very welcoming. It's always a true pleasure meeting and talking with people like her.
Justin L. was very helpful with providing me with the best pricing on the items I purchased. I enjoyed my experience at this location.
Justin Larkin was the best to work with, had the best patience to walk me around and show me all the options to best fit my needs.
Great service
We just purchased our first sectional and are beyond excited for its arrival. Working with Tara for suggestions, answering our questions and the fact that she made sure we knew all our options really gave us an enjoyable experience!
Christian....great job. No pressure. Answered questions. Patient. Understandable. Felt like a,person.
She was very helpful and resourceful and helped us descide are purchase
A few weeks ago, my daughter and her boyfriend went to Ashley to buy some living room furniture for their new home. The sales lady was amazing and didn't treat them like kids, nor did she hover, nor was she pushy. The customer service was spectacular. Because of that, I went in today to look for new furniture for my living room. Again, the customer service was fantastic. The salesman was available if I had questions, but was not pushy or smothering. I will absolutely buy from this location again!
Ashley furniture was very easy to deal with. They were nice and polite and let us have time to look around before making decisions.
The store is laid out well and the staff are knowledgeable. I had a great experience.
Walked in and was only looking for a bed. Justin helped us pick out a whole bedroom set and went over great no interest options with us. Thank you Justin will definitely return for future purchases with you!!!!
Tara was very nice and helpful. She let us look around at our own pace and didn't hound us like some sales people. The process was very easy and hopefully delivery will go just as smoothly.
Justin was very friendly, knowledgeable, and eager to answer my questions. He was very professional and very patient with all my questions. I would definitely recommend him to friends.
Justin was awesome!!! I called the day before I went in to make sure they had the Zelen on the sales floor, which they did. When I got there he happened to had just left for lunch, he came back to drop off food and decided to stay and help me the entire time! So glad I was able to deal with him. He was so helpful with all my questions and not pushy whatsoever.
Fast and friendly
We had a great experience with Kathy. She was patient with our indecision and very knowledgeable about all of the products. She never tried to push us into any specific purchase. We will definitely come back and purchase from her again. The entire staff of the store was helpful and accommodating!
Justin was great to work with. He informed us of the current sales and then let us wander around. He answered the questions we had and then let us “test” the furniture we liked. Justin was respectful of our space, attentive to our needs and considerate of our budget. A wonderful furniture shopping experience.
Curtis was Soooooooo patient with us as we picked out a new dining room and living room set. Very knowledgeable on all that Ashley has to offer. Overall a great experience!
Curtis did a excellent job very helpful and very professional
Very helpful. Didn’t hover. Answered all questions. Everyone I dealt with was extremely knowledgeable and helpful. A+
I would rather build my own furniture than go back there. Sales people are a nightmare.
Do not buy furniture from here!!!!!They delivered our bed and was suppose to set it up and did not use but one screw to secure the frame. I called customer service and still have not called back. Customer service just told us that she will have to speak to a supervisor and let us know.
My experience was wonderful. Tara was most helpful in helping me select three rooms of furniture. the only thing I might add is that delivery time seems a little ling but hopefully worth the wait.
Tara really knew what I was looking for the minute I stated what I was looking for. Found it immediately, fast and easy, can hardly wait for delivery. Took off 1 star for wait time for delivery (6-8 weeks), otherwise 5 star service!
I found everything I was looking for, but I couldn't have done it without Tara and Christian. Thanks to all of the staff for your patience! Btw Tara I spent more time with you than I did on my date!
I made several trips to the store. It was always well or mixed and the staff were pleasant. The person who helped me ((Clay), was very helpyand patience. I had such a good experience with him, I have requested him for each of my return visits I was surprised that on my second visit, I walked around the entire store and no one asked to assist me. Even when I approached the customer desk, I had to say “excuse me” to be acknowledged. I asked for (Clay) and was informed he was not there and then was offered assistance. I kindly asked when was Clay due. My next 2 or more visits and phone calls were as great as the first visit. The ladies at the desk were awesome when checking me out and updating my account
Christian was a complete rockstar when it can to purchasing or plush sofa from Ashley Furniture in Winchester VA! Definitely recommend him and will use him for any future purchases.
Very friendly people at Ashley's Furniture without being overbearing. Also very helpful.
The staff very friendly! The seller very attentive and gave us a quality service. Thanks
Easy to deal with and the sale was great!
Thea did an amazing job helping pick out my bedroom suit and a mattress to perfectly fit my needs.
Beautiful store in Winchester, Va. Very nice and helpful staff. Christian was attentive and knowledgeable. The Ashley brand mattresses are excellent. I purchased one after trying several at different furniture stores.
Very very disappointed with Ashley Furniture. We ordered furniture from Ashley about a year ago and twice it was sent out damaged finally, on the third delivery it came without damage. Additionally we ordered tables which came with damage as well. So after saying I would not purchase from Ashley again we decided to give them one more chance. Well bad decision on our part. We purchased a sectional and dining room table and then was told it would take 6-8 weeks. I wasn't happy about but my wife liked the furniture. I called today to be told January for delivery. This is absolutely unacceptable and when voice my dissatisfaction I was quickly told they did not except cancellations or returns. I will not make this mistake for a third time. Remarkable the way Ashley takes care of there customers. Very disappointing.
The sales staff at Ashley furniture was great especially our sales rep Clay super professional and charasmatic. Excellent experience
Fantastic experience. Christian was exceptionally helpful in selecting our furniture. Great quality at a great value.
Our sales person was Tara she was Amazing she really made it a pleasant experience. Her personality and knowledge of what we were looking for was spot on! She gave us a mom and pops experience in a big box store!!
Kathrine Hutch did a great job of assisting us with our purchase. However I was very disappointed with having to wait 6 to 8 weeks to receive our furniture.
Justin was so helpful! He knew exactly what we wanted and made the bwst suggestions for our piving room sectional. We came in 10 mins bwfpre closind time and he was still so kind and gracious! Thank you!
Great styles and a nice sale for Veteran's Day. Our salesperson, Catherine H., was great!
Justin was great!
Great help and very knowledgeable
Salesman Curtis Powers greeted me immediately upon entering the store and he immediately took me to the bed section where I tried out several different mattresses before settling on the one I liked. Meanwhile he answered all of my questions thoroughly. We then proceeded to the sofa and bed frame sections where he again had all the answers I needed and allowed the whole process to seam effortlessly. I am totally satisfied with my purchase and my experience with Curtis. I will definitely shop here again and refer my friends...
Sue was amazing and so very helpful!! She really knows her stuff and will go the extra mile for you! The cashier did a great job too! Fast and friendly!!
Me and my partner Mitch walked in and were greeted by clay he was very nice and upfront walked us around the store we gave him our budget and he showed us an awesome selections of tables all in all a very comfortable experience. He sold us on a nice table set and was very polite and was not pushy at all. I was sold as soon as I walked in.
We bought a kitchen table set for almost $2000, a few weeks later the finish began coming off. We asked the salesman how to take care of it and did just what he said, but it still came off. Ashley sent someone to look at, then they told us it was our fault. We bought the extended warranty, now we have to deal with a third party warranty company. Basically ASHLEY FURNITURE SELLS LOW QUALITY OVER-PRICED JUNK!
Excellent customer service. Worked with me to match internet pricing. Pushed lender to approve zero percent financing. Will definitely buy from again.
Very nice lady. Was not pushy and let us shop.
I had the pleasure of shopping at the Winchester Ashley HomeStore twice last week. I went in once to look around and returned to buy. Both times, Clay was friendly, courteous, and informative. He very patiently answered all my many questions. If he did not have have a definitive answer to one of my questions, he sought out others who did. He was respectful of my needs, even offering solutions I had not considered. Thanks, Clay. I will be shopping with you again when the need arises.
Darcy was very helpful and made the process of furniture shopping easy and painless. Great experience!
Both Justin and Sherry were extremely friendly and helpful with my furniture buying experience! I will definately be keeping them in mind when it comes time to purchase more. They were very knowledgeable and respectful, not pushy which is important. I was surprised to find exactly what I was looking for at a great price right here in town.
Great service, Darcy provided very good customer service. She provided advice and share information about the product right at the right time and allowed us to look around with freedom without being pushy. Great experience, would totally go back for our next furniture purchase.
Catherine was very nice and helpful, and was patient with us. Overall we had an enjoyable experience and would shop here again.
Very efficient. We quickly saw options, got pricing and availability and were in and out in less than 30 minutes.
We went into Ashley to look at and price out a new dresser. Justin Larkin worked with us. He answered our questions, figured sale prices and absolutely no pressure. He encouraged us to take pics of the pieces we were interested in so we could compare them later if we needed. Not only was he helpful but we had lots of laughs as well! Thank you for the great customer service!
The service was great, and Tara did a great job in helping me make the right purchase for me.
Tara the sales associate was very professional and helpful in our decision making process. I would highly recommend working with her for your needs. She did something that saved us couple hundred dollars in delivery fees that only seasoned professionals do. Thank you again Tara!!!!
The service was great and had amazing deals. Couldn’t be more happy!
Absolutely terrible experience here. After about an hour in the store we had picked out a sectional to purchase. The store had signs posted all over saying 0% financing. I even did my research online to get some information on their terms and such and all their fine print. But when it came down to the numbers and the final price they wanted to charge $160 more to use their 0% financing. From the sales persons explanation this was a normal thing they do on some items. As I argued with the guy the story started to unravel. Just all around bad experience. Ended up going to Bob’s in Hagerstown and payed a lot less for a better item.
Great help and attention from Tara, it was especially helpful that she was awesome with our 4 year old while we were trying to select our new sectional. We are excited about our new couch ... Great look, very comfy and great price!
I went to Ashley's with a million questions and Christian and Darcy were very nice and patient. They answered all my questions and I was able to purchase the mattress that best fit my needs
I stopped by the Winchester, Virginia, store the other day to look at dining room sets. They had a very nice selection and Clay was extremely helpful. He was extremely patient with me and took the time to show me how the tables expanded. They offered good financing options as well. I will definitely be shopping at Ashley in the future. They sell a quality product.
Was very helpful and even made sure I made the best option for my room and not price
Very helpful sales person (Darby) ...everyone was very pleasant. Great deal!
Curtis was great, did wonderful getting me threw everything. I had almost not went back to Ashley,but decided to try one more time and Curtis made it all worth while. Got all my new furniture at once!
Wonderful loved all the info Curtis provided. Will never go anywhere else to shop for furniture. He was the best!
Very helpful, Catherine was not pushy and helped answer any and all questions I had!
Thanks to Catherine for helping hetting the most bang for my buck. I love everything for my mew apartment. You truely are great, very efficient worker!
We bought a bedroom suite from Ashley's and very impressed with the customer service!! Curtis and Darcy did a job..
Quick and easy decision with the help we received! She answered all our questions and was always readily available! And tolerated my children which is always a plus!!!
Very good service. Not the usual follow you around pushy salesman. Quite satisfied with the overall experience.
Very pleasant experience. Staff was helpful and didn't hover as we explored furniture options. We actually left the store to think about our purchase and when we returned the staff member was still very respectful and only checked in with us to see if we needed anything.
I had an excellent experience at Ashley HomeStore. Justin was my salesman and he was helpful and very friendly. I will go back and recommend this store to others.
CLAY is the bomb!!!!!! He was so helpful and incredibly knowledgeable. We were in and out quickly, which makes my husband and I very happy!!!! We will be back to see CLAY again.
I always start my furniture purchases at Ashley in Winchester. I helped purchase a beautiful first living room set with my daughter this spring, and it was such an enjoyable experience that I came back with my husband this fall to purchase OUR new living room furniture! Ms. Curly Sue worked with me both times and she is fantastic - very aware of my budget, but was still able to lead me to beautiful choices. I highly recommend Ashley Furniture in Winchester!
Curly Sue made our shopping experience great! We got the best sectional for the best price.
Good selection, good value, friendly service and knowledgeable staff.
My husband and I knew we wanted to head to Ashley Furniture to find the perfect furniture pieces for our new home! After hearing great things from our friends, with the amazing deals and working on a budget (first time home buyers!), we knew we had to check them out. Working with Darcy and Clay really helped us look for the great pieces that fit our style and lifestyle. She answered all of our questions and gave us some great ideas for future pieces. We will definitely be coming back!
Great experience at Ashley. Clay was the employee to help us, and he was great! I felt kind of badly at first, as we unintentionally ran him through his paces-- constantly asking about various sets and combinations for several hours, but he was very patient, and never pushy! Would absolutely shop here again.
Mr. Clay Steagall was our Furnishing Consultant and he was very professional, helpful, concise with knowledge of our selection and provided excellent pricing, terms and conditions. Clay was able to answer all our questions and was not timid when asking any of his team members for help. Overall we had an excellent experience at the Ashley Homestore thanks to Clay Steagall.
Awesome deal and Darcy was fantastic!
Brett and Kelly have been very helpful and very kind and informative since I entered the store. No pressure . Enjoyable experience.
We had to go into the store for a reselect of a bed. Christian Tompkins was the store manager, I loved the quality time he spent with us explaining the products. He had a couple of meetings but didn't allow them to get in the way of our questions. He didn't rush us, he took time. I'm sure all the staff is fine but I can only speak on our interactions with him, which was awesome. There was no pressure in buying. It was wonderful. We selected another bed and I did get a couple of other items. What a great day. 😊
Very helpful, friendly and explained everything very clearly.
The sales people were available and knowledgeable but not at all pushy.
Very friendly. Very knowledgeable about mattresses.
Clay was very nice helping me choose a new kitchen island. He knows his products and was able to answer my many questions. I am planning to come back and purchase living furniture and my mom is coming back for a new mattress set. THANK YOU CLAY! Came back to purchase living room suit and Bruno helped us, GREAT SERVICE AGAIN!! WI'll be back again!!
On several occasions over the last week me and my wife have been at Ashley looking for a couch. We came in and couldn't decide our first day but our associate Darcy didn't hesitate to give us options and was patient with us making up our mind. She wasn't pushy and was very kind. Tonight we came back for a couch and left with a table as well. Not only was she helpful and patient but she was very pleasant to work with. Her manager Tim made sure to give us prices that fit our budget and worked with us so well. I would recommend this store and team to anyone!
Thank you Curtis and team for helping us find a great living room set so quickly!
Darcy was very informative and helpful. Make my shopping easy...she is a very pleasant person
Awesome experience, Clay was very helpful in giving the space we needed but being available for questions.
Justin Larkin was courteous and helpful. The experience was very pleasant. He guided me through the process without being pushy. I will ask for him again for my next purchases.
We went to Ashley Furniture Store yesterday to purchase a recliner for Dewey. Justin greeted us and the journey began for he showed us many that were great, however the ones with remote control proved to be just what we needed! I'd found a square, wooden tall table with 4 chairs that would have been perfect now that it has become too hard for me to get up from. Justin showed us a beautiful round table with awesome rod iron legs and chairs to Match! We left the store very content with our purchases knowing we'd return whenever we needed something else!!!!
Store employees are very polite and focused on making your visit productive and successful. Whether purchasing new items or making a service request the folks in Winchester make you comfortable.
Jen was extremely knowledgeable and very helpful. Great experience
I've been dealing with the same salesman for the last 3 purchases and have been happy with each transaction. Justin has recognized me each time I've been in the store. Very polite to deal with.
Cathy and Darcy were great in helping us find the perfect mattress!
Great environment, everyone there to help me find what I was looking for if I was browsing. I talk to a man named Tim. He did everything right and gave me all the information I needed to make a purchase.
Clay was fantastically patient as we work through the buying process.
Went in a few times on a few different days to look at their furniture after moving into a new house, and was met with nothing but great service. Darcy helped me place my order when I was finally ready to make a purchase and she was fantastic! Super friendly people, they worked with me on some of their prices to make it work within my budget, and I would highly recommend letting Ashley Furniture earn your business.
Catherine huth was an excellent sales person. She helped me with my selections with patience and was very kind. Good value for the money.
Curtis was amazing, extremely knowledgeable, patient, and excellent to work with! He had a great sense of humor and was fantastic at listening to our needs and concerns.
Awesome. From start to finish. Cathy is great. Deborah at the desk is awesome too.
Great experience! Darcy was very helpful in finding what we were looking for. Would definitely come back for our furniture needs.
Painless. Sofa shopping for new home. Good selection and reasonable pricing.
Curtis was super helpful and friendly. Highly recommended. We can't wait for our sectional and ottoman to arrive. A+++
We always enjoy dealing with Justin when we shop, and we ask for him by name. He is knowledgeable and very friendly--an all around nice guy. I found the perfect desk which we purchased. Now if I can just talk my husband into the sectional I love but don't need!
Justin was incredibly helpful and found a bed I liked in only a few minutes of searching. He made payment options easy to understand and process of payment just as easy without trying to force more expensive options on me.
AJ and staff were amazing!! AJ measured furniture for me to make sure it would fit in my bedroom. When none would, he helped me figure out a solution by looking at difffeent pieces. I bought a bed too. They explained how the bed would work ( tempur pedic) and the importance of every detail. The furniture is the best I've seen made. It will last years. I had a great experience with awesome and professional people. I highly recommend purchasing from this store.
LOVE my Ashley Homestore in Winchester. Used to need to drive to Sterling for the brand. Justin is my favorite sales rep. He gets me exactly what I want with a deal! Not pushy but super informed. Would recommend.
From start to finish the shopping experience and the staff were amazing! Some of the friendliest people we've ever met! It was a bonus to receive such a great deal too! Thank you Ashley of Winchester and thank you Justin for being the best salesperson ever!
The experience was great. Curtis was very helpful and nice. He helped me find what i wanted in my price range. Will definitely recommend the store and be a repeat customer myself.
Was very good. Had to wait awhile but overall very good.
Curtis Powers was awesome. He let us look and contimplate back and forth but was always available when we needed an opinion or had a question. Highly recommend this store.
Friendly and fast service!
Fantastic customer service and kind employees. Buying furniture here was as easy and pain-free as dropping nearly 2k can be! Justin was helpful, informed and in no way pushy. A simple pleasure to work with.
The table set we chose is well built and goes well with our current decor. The saleperson Curtis has impressed us from the beginning. He has been patient, and gave us space to make our decision. He did not pressure us in our buying process. I highly recommend Curtis to help with your home buying needs.
A quality place
Shopping was fast, easy, and enjoyable.
Avoid this particular store at all costs. Dishonest sales person (dealt with Team Lead Jen) who messed up the delivery date and wouldn't own up to the error. Kept giving inaccurate delivery dates, items delivered more than 4 weeks. Customer service Manager has yet to respond to my call months after the purchase date. Won't purchase anything from the store ever!
My husband and I went into Ashley furniture and we were greeted by Sherry. Sherry was super nice, helpful, and most importantly not pushy. Great experience.
Staff was very helpful in helping me purchase a sofa.
Great!!! Clay helped us pick exactly what we needed.
We were looking for a mattress. Our sale rep was Justin, he did a great job explaining the different types of mattress types. He had us try several different one until we found the one we liked for the right price. at the checkout he went over everything very clearly so that there was no confusion. Great job.
Very friendly staff and was amazing helping us find the right sofa.
Curly Sue and Christian the manager were awesome. They took great care of us without preasure. This is the second time we have bought furniture from here. The store staff is amazing
Verry good service
Awesome!
My husband and I went in looking for a new sofa. We were approached and asked if we needed help. We told the salesman, Clay, that we wanted to look around. We have been to other furniture stores where the salesman stayed on us like hawks. Clay did not do this. He checked in often enough and gave us suggestions and advice when needed. He was very helpful when we finally decided on a sofa. Overall, it was an efficient process getting taken care of. Clay was a great salesman!
Found exactly what I wanted at a reasonable price and the salesman was very good.
Wish there was military discount.
I went to Ashley Furniture in Winchester,VA where we were greeted by Curly Sue. We had a great experience. She let us browse the whole store without bombarding us with information or pressuring us to buy anything. We will be returning in about a month or so for some more furniture. We also had five children with us and she was awesome with them. She gave them all balloons and we did not feel pressured to leave because our kids were with us.
Great customer service.
This review is only about my buying experience; I have yet to receive my furniture (purchased today). I purchased the Windville king bed. I appreciate any time I can browse without having a salesperson breathing down my neck. The staff at Ashley's is helpful and not pushy. I was never pressured into buying more. I made my purchase in about 30 minutes (I did a previous scouting trip). Fast and friendly. I couldn't ask for a better experience. Thanks!
The store is very clean, the furniture is arranged and displayed very nicely. The associates were helpful. Clay brought a chair up to a table to show me another option and I thought that was really nice of him. I rate four stars instead of five because I picked up on some employee drama which really could have been concealed from the customer (me). It seemed competitive in nature and was not from the associate who helped me directly.
Very well informed, friendly and competent sales lady. A pleasant shopping experience.
Salesman (Mr. Carpio) greeted us shortly after we entered store looking for a tall-man recliner. He was well informed of available selections and very helpful in explaining differences.
Not recommended. The only reason to go into this store is to determine if you like the furniture, then search google for the sku, formatted as 12345-1a. Even doorbusters can be found online for the same or better price. And with free shipping too! Save yourself the hassle and do not buy from this store. We have reached out to the woman who leaves a generic message with her contact info and have not received a reply. Great service after the sale, huh
Worst experience buying anything in my life. The customer service is awful. They take your money lie to you and still dont give any furniture. I ordered and paid for the furniture in full at the beging of February to be delivered in the middle of March. Called a week before the delivery date and they said I shouldve called at least 2 weeks earlier so they could order it. So after a month and a half after getting paid they didn't even order it. Then I've called back every week for an update and every time I call they tell me it will be in next friday. Friday comes no furniture and its always going to be another week. Now it will be at least the middle of April before I get furniture if they didnt lie to me again. Stay away from this place at all costs
This store is very professional, the people are nice & the furniture is beautiful. I love this store.
delivery people are rude and disrespectful. THey wanted us to accept a piece of funiture that was damage and missing parts. I'll think twice in the future before buying at Ashley . We have had buying at Ashley's for a long time and never had any issues with Ashley in the store we used to go( Yuma, az) till we got here to Winchester. The two star are for the store manager.
Sales people from what I've noticed are very nice polite and genuine. They do not stalk you like they do at Grand Furniture, very annoying by the way. They have a great selection in store and much more to offer, prices are great and always have sales going on.
Waited 3 weeks for new couch to be delivered. It arrived damaged. And was told by customer service that I could refuse delivery and wait three weeks for a replacement to be delivered, or 4 weeks for it to be repaired. And was passed around to 4 different people all saying something different. Did not feel like I was treated like a valued customer and will not be shopping with them again.
While delivering furniture they were aware that one piece was broken still delivered and denied to take it back and didn't give replacement for that piece the whole base frame was broken of that piece we don't recommend anybody to buy anything from there .they are pathetic
Ordered a sectional. Took over a month to arrive. When I called to check status they tried to tell me we had a $1,300 balance when we paid cash. When it finally arrived it was the wrong one. Ordered the right one. When that one finally came in it was dented and fabric was wrinkled. Next time we will look somewhere else.
Terrible experience from all of Ashley. I ordered a bedroom set, paid for delivery, and was told 2-3 until it was delivered. I am now beyond the 4th week, no bedroom furniture at all because I sold the old set in the 4th week because I was told it would be delivered no later than the 3rd week. I have been in contact with corporate as well as the store (which is next to impossible unless you go into the store) and nobody is willing to help. Even now, they can't give me an estimated time for delivery and said they will "hopefully" have everything in stock by the end of this week... Meaning it still wouldn't be delivered until next week at best. I tried cancelling the order because they had broke the contract which clearly stated 2-3 week delivery but told me I couldn't because it was in the contract that I couldn't cancel. If they can change the contract, why can't I? They failed to deliver even close the date they said and there is no effort from Ashley to find a conclusion. The employees sound like broken record players saying, "There's nothing I can do." Sounds like the whole Ashley organization is a mess with poor management. STAY AWAYYYY!!!!
I paid for my furniture three weeks ago, was told it would be two weeks for it to get to the warehouse. No big deal, until I was lied to several times by customer service and received a call the day I was supposed to get my delivery that they rescheduled because their Christmas party took priority. I wouldn't even be upset if I had some type of notice before I took the day off. DO NOT WASTE YOUR TIME AND/OR MONEY WITH THESE PEOPLE!
Sales team were good and where the goodness stops. We ordered a recliner which was somehow omitted from the original order. We reviewed the order to ensure all the furniture was there. The two arm chairs were omitted and had to be added, then there was a price issue that was corrected and somehow during these transactions the chair was omitted. First, they were going to try and get delivery before Thanksgiving that didn't happen. Then first call 2 arm chairs back ordered okay. Then day of delivery 2 hours after scheduled window of 3 hours, okay. Then delivery sofa table 2 hours after scheduled window of 3 hours, okay. Then delivery sofa table scuffed across the legs, chair to living room set had a broken back, media table screw through the top and china cabinet was not even part of the shipping. Today almost a month after the purchase they arrive with the China cabinet, living room chair and two dining room arm chairs. Living room chair had chip out of the wood grain on the front base and china cabinet had a defective piece of wood that appeared to be part of the wood like an insect hole and treated it as good wood. Would have been a simple fix during production but it was an obvious assembly line production. Much more involvement than this sparing all the details. During one call I was informed quality control inspection revealed the two arm chairs missing, OKAAAYYY where the hell is the quality control of the screw sticking through the top, chair back broken which still amazes me that it was brought in because they had to know it picking it up the back folded like a piece of paper, or the china cabinet missing. Right now, LIVID at not being able to put up the Christmas tree because the furniture for the living room is brought in through the door we set the tree in front of and dining room is where the china cabinet stores some of the dishes so right now everything is piled up in the middle which is the kitchen. I say this to all the readers out there: DO NOT PURCHASE FROM ASHLEY FURNITURE! I wanted to add this after my original post after now reading the other post. Today December 11, 2016 14 days prior to Christmas Day waiting to hear when the third attempt of delivery is going to be for the rest of my furniture. My wife already very distraught over the whole event adding to her fibromyalgia. What was to be a very special once in a lifetime occasion has brought her to a brink of massive depression. Now reading the past few post this has been going on for at least 8 months and most like very much longer. It appears that there is a program response for the f series key " I am sorry for your experience please email me to discuss" It appears the whole premise of resolution is wait the customer out! Don't reply to any calls they will eventually quit calling. Return enough times with bad furniture they will eventually accept because the customer is tired of refusing the damaged furniture. Ignore the emails they will eventually stop! BUYER BEWARE-TAKE HEED! The only reason I marked one star is because it was the lowest selection.
The sales team and everyone in the store are kind and helpful but the delivery team needs to go. They rushed through the delivery was in too much of a hurry to get out. After telling the person on the follow up call everything was ok I found they had put the be together wrong. It took nearly two months for me to get all the pieces I had ordered. If I had not called to follow up it would still be sitting in the warehouse. This is the second room of furniture I've purchased from Ashley and it will be my last. I will only purchase what I can carry out of the store myself.
Ordered a couch back in August and was told it wouldn't be delivered until end of September. We said, no problem, a month isn't terrible. First delivery was pushed back until mid October. When the delivery people arrived they gave us half of our couch and told us the other half was damaged. Took them another two weeks to get the other half out to us. The product itself is fine, minus a few imperfections along the back side of the couch, but there's no way I'm calling them and asking for a replacement, because I know I won't see it for another two months.
Very worst service and the staffs are not professional, they always lie. I bought the furniture for my new house on day before of Labor Day and the sales repp promise me they can deliver within one and half week but I got my furniture last week, they took more than a month to deliver the furniture. I bought those furniture for my special occasion but missed it. I will never go there again and I will never recommend them.
****10/1 update**** Couch had been finally delivered. I'm updating this to reflect the store as 5, and the warehouse as 1. I didn't appreciate taking a day off when my initial delivery was cancelled by the warehouse and nobody called me. And the person who answered my call in your warehouse on 9/23 has a serious attitude problem. Still hesitant to purchase anything further if you keep your existing delivery crew, but the delivery finally took place.
The sales associate we dealt with was very nice and helpful. The delivery company needs to be fired, rehired, and then fired again. The first delivery came within the timeframe conveyed of 3 to 5 weeks. The chair was damaged, but the delivery guys caught it. I had to call and reschedule because they never did. The second delivery arrived and the chair was damaged again which we caught. I had to call again to reschedule because they never did. They told me they had a computer glitch and I would be contacted next Tuesday, they never did. Finally got the third delivery scheduled. When they arrived I watched the delivery guys drop other pieces of furniture from the truck to get to our chair and then they dropped our chair on the corner lucky not causing any damage. The only positive thing I can say about the delivery company as they arrived on time. I will never purchase furniture from Ashley Furniture again.
Great experience with Joan Kern looking for beds. She was extremely thorough explaining the different types of mattresses and how they work, and was great with explaining the differences between soft and firm mattresses. Was not pushy, and just advised and listened to feedback on what was important to me. Thank you for a top notch experience!
I should have paid attention to the reviews online. Worst customer service EVER. Ordered pillows, throw pillows, in store. I ordered them July 12, but evidently no one got around to actually ordering them until August 6. I keep getting shoved into voice mail, and no one can tell me anything. It is absolutely ridiculous. DO not bother with this store. If you notice, they use the same garbage answer to everyone. They do not care about your order, or customer service. Big Lots has better customer service! And that is not saying much...
Went to Ashley furniture bought a living room suit waited 2 weeks for delivery they brought the wrong recliner they sent the wrong chair not once but twice and thinks you suppose to wait another week to get the right chair then a friend of mine bought a living room set when they delivery it they broke his door and never replaced his door he a to buy a new door then they tell you no refunds well if you cant delivery the right the first or 2nd time who wants to keep waiting on furniture you have paid for so they keep feeding you the line over and over again if you didn't need furniture you would have bought it to be delivered whenever they feel like delivering it. Can someone please tell me how they can do it and get by with it .
One star rating until you all start quoting more realistic delivery times. If you're not sure, don't quote "2 to 3 weeks". Waited close to 5 weeks for a mattress.
This has been the worst experience I've had in retail. It has been 6-7 weeks and I still do not have what I ordered. The customer service is horrible. I have had the wrong couch delivered, I have called and left messages with live people who said someone will call me back and never do. I have been hung up on, I have been talked down to and I still don't have the right couch. I was called by the distribution center on Saturday to schedule my delivery. When I called the number back (for 5 hours) no one answered and the mail box was full. When I called today, I was told that my couch was due today at the warehouse but wasn't in and they couldn't schedule my delivery. When I asked why they called on Saturday to schedule it if it wasn't there, the lady was rude and quite frankly as unprofessional as they come. So here I am, no one will return my call, still don't have my couch and for the second time in almost 2 months, I have no living room that is non-useable and company coming with nowhere for them to sit. I have not been rude, yelled, raised my voice or negative towards them. I understand mistakes happen, but when it is returned with the negative and unprofessional service that I have dealt with, I will tell everyone about this experience as I wish no one to go through this. Shame on these people!
I bought bedroom set and living room set with them and very happy they weren't pushy, but the only downside is there delivery. I bought everything at the beginning of April so I could have it end of the month when I scheduled it got no call letting me know when the delivery would happen, so I figured well I did say the following week would work as well, but no call again. The sense of customer satisfaction with delivering the product to your home is very low. Like your on their time for delivery and not what you scheduled. And this I can not blame on the store because they have no control over what's happens at their distributing center.
The most horrible experience ever. It's been over a year and a half and we still have not received a table that is satisfactory and some of the delivery people are the most rude people that I ever met .they have brought 8tables" supposedly different tables" but I'm pretty sure that they have brought the same one several times just to see if I would accept it. I Would never recommend them to anybody.
Wonderful service we shopped around and found no competitor could beat or even match prices even thou "one" was advertising recliners for $199.00 unable to find anything in that store for $199.00 but the coke was nice! We purchased a dinning set and living room set and latter went back for a second living room set. The gentleman who delivered the second set was out of this world FANTASTIC..... Thanks everyone at Ashley's for the AMAZING service!!
Ordered 5 weeks from today and still haven't gotten my couch. 3 weeks after the order they brought a damaged couch, which revealed the quality of the wood used, very cheap material. As of now we haven't gotten the replacement and apparently they don't do refund. Very poor customer service. Would have done better with a couch from Walmart.
tl;dr - Save yourself the hassle of dealing with stupid/lazy people and shop for furniture elsewhere. They won't get your order right and you'll regret the quality of what you do end up with. Should've read the horrible reviews first. But we got a coupon for the Black Friday 2015 sale and needed to furnish our entire house. Thought we were getting a good deal but: 1. The furniture itself is shoddy. The chairs I bought had uneven legs and the seat cushion of my reading chair had a huge gross oil-looking stain right off the truck. The couch cushions are already losing their firmness and it's been less then 4 months. The arms of the couches are starting to make so much noise. 2. The Customer Service in the warehouse is a joke. Called them about the uneven chair legs and stained cushion and the fact that the pillows that went with the chairs weren't delivered at all. They sent me couch feet. Then the backs of the chairs (which I didn't even need.) Had to call back 3 times. Was told I'd receive a gift card in the mail for the trouble. Finally got the right chair legs, pillows and cushion, but still haven't seen the gift card 3 months later. 3. The management team for the store is incompetent. When I called to ask what I should do with the extra items the warehouse sent that I didn't request (or need) they said "well, just keep them because we're just going to throw them away anyway." So we dumped the stuff off to them in the store and demanded the gift card we'd been promised. The store manager said they don't carry their own gift cards in-store and that "he'd look into it." What kind of retailer doesn't carry their own gift cards in-store??
Before I start, If you'll notice under every bad review the "owner" leaves the same exact message saying I pulled your folder and im reviewing it lol what a joke.. One star cus 0 isn't an option.. should have listened to the bad reviews. I've bought at Ashley before but this one was different because the are independently owned or some BS.. so where to start.. We walk in looking for a kitchen table for our new home because we will be without one when we move in. We looked around for awhile until we found one we liked (had to search for a sales person which you should never have to do I guess we are young and don't look like we are buying) found a salesperson and began the purchase, during paperwork we were asked do you want to have this delivered or would you like to pick it up, it was $140 for delivery or free obviously to pickup ,having a truck I naturally said pickup thinking this Ashley was like most furniture stores and I could pickup my new table in a week or so at the store. Keep in mind we were never told details about pickup or delivery options we were simply given the options and assume pickup location was the store we were standing in like most furniture stores i've ever visited. So some time goes by and we get a call telling us about our table and when its available for pickup and its on this day we find out that the pickup location is not at the store it is in Fredericksburg VA 2 hours away from us... Being upset I called the store and they told me they are simply a showroom pickup is always in Fredericksburg, so basically they twist your arm to pay them $140 to have it delivered because no one wants to drive that far to pickup furniture. We spoke to the salesperson that sold us the table and she said " oh yea im sorry I wouldn't want to drive that far either, I should have told you. So do you want it delivered?" I replied no I don't want it at all, if you would have told me that day pickup was a 2 hour drive or $140 I would've walked out and not bought anything so I believe you withheld information to sell me the table and she said " sorry, no refunds, no cancels, no returns, all sales final." so after some sales work of my own I convinced them to deliver my table for $90 which somehow was an available option after speaking to 4 different "managers" it was called mid-week delivery. So we were told "we will call you on the 17th about delivery" 17th came no phone call we called them right before they closed and they said "It hasn't made it to the warehouse yet" ok well you could have called.. "call us back on the 25th" well today im writing this review and it is the 26th and we never received a call on the 25th. We called this morning and they told us they'll know more shortly about our delivery and they'll call us... Long story short F Ashley furniture in Winchester, I wouldn't recommend them to my worst enemy if your smart you'll avoid them too. If youll notice under every bad review the "owner" leaves the same exact message saying I pulled your folder and im reviewing it lol what a joke..
Staff was very helpful, not pushy, and the selection is great!
Well read the reviews lol. The people are very nice but don't expect your delivery when they schedule it. We expected the 17th and you have to get everything out of the way when they deliver it. We have been sleeping on the floor since the 16th and here it is the 23rd. Apparently we have five more days to wait. The whole reason we bought a new bed is because my husband just had a spinal fusion... thanks ashley furniture for all the floor time and no oppologies. Grumpy customer without a couch or bed.
Well, we were initially told we could get our furniture on a Friday. After we purchased the furniture,we were then told it would take 3-5 weeks. We were not very happy with this and they changed their tune and said it would be possible on Friday after all. I called on Friday morning to see what time they would be delivering and she acted like she had never heard of us and we had nothing scheduled. She said we could get it the next day between 3-6pm. We were going to be out of town and told them we needed the latest possible time. They arrived with the furniture at 5 and it was not wrapped in one end, filthy, and the driver said he was pretty sure it was a floor model and not a new piece. We have yet to hear from them and still do not have our furniture. So frustrating!
Purchased living room furniture in August '14 which was delivered mid Sept. The delivery was fine and free from hassle. By December we knew that something was definitely wrong with both our couch and chair (both reclining pieces). Due to snow issues where we live we could not get to the store until January. We explained to the manager what was wrong with our furniture and we were told that we had to contact customer service. After calling customer service a number of times we received a call back and we were told a tech would be out in two weeks. Two weeks later we had another snow storm and had to postpone - new appointment with tech in another two weeks.(During this time we received all sorts of packages from customer service to "fix" our furniture.) This new appointment was cancelled by customer service due to a personal emergency. Finally a week or two later the tech came to our home. After looking at both our couch and chair the tech tells us that he cannot fix them at our home and both would need to go back to the factory. The chair was never stuffed properly would have to be taken apart. The couch frame was never built correctly and would need to be redone. After the tech left we placed a call to customer service - my contact had the day off. Called the next week and left a message. Called the week after and left a message, and so on and so on. Meanwhile it's now the end of May. Still have not had anything done and don't know why brand new furniture is being "fixed" instead of replaced. After searching Google for any information on this store or it's affiliates, we find that the owner has more than just this franchise. After many more calls we manage to get in touch with a manager from another store that says he'll make sure we get called back from customer service. Amazingly enough on Tuesday morning customer service calls and tells me that they need to schedule pickup of our furniture to be fixed. I explain that I don't want brand new furniture fixed, it should be replaced. I am then told that the manager of customer service would make that decision and I would receive a call back later that day. I did receive a call from the CS manager who promptly informed me that I'd had the furniture far too long to be replaced. After spending the past 6 months not having my calls returned it's my fault the furniture has been in my house too long? It was still brand new when I started with the issue. I was told that after having it repaired if I was still not satisfied that possibly then it could be replaced. I will NEVER be satisfied - new means perfect. Not repairable. The furniture should have come from the factory in perfect condition. But no, they tell me that they can pick it up and it will be just a couple of days. So now they expect me to take time off from work to be there for them to pick it up and bring it back - are they paying for me to take off from work? No, of course they are not. If this is their idea of customer satisfaction then I would prefer to NEVER shop there again. I would recommend that no one ever shop there because it seems to be hit or miss if your furniture is built correctly. And then of course customer service will play "lets not return your calls" in a timely manner so that they don't have to be honorable. What a horrible way to do business - to take peoples hard earned money and just not care. And then, why bother to call it customer service? You're certainly not servicing anything but your own pockets. If you want GOOD furniture go ELSEWHERE!! You might spend a bit more, but it will be worth it in the long run!! Read less
My mother in law purchased a bed for my 2 year old daughter. They delivered it and discovered that parts were missing. The delivery person stated that he expected someone to come out with the missing parts by day's end....they didn't. My daughter now couldn't sleep in her room because of the half assembled daybed (dangerous for a 2 year old to play around with). I got a voicemail message that they would order the parts and it was be delivered withing 2-4 weeks; I should call when the parts were received to schedule someone else to come out to finish the install. Went to the store the next day to get resolution (on Mother's Day) only to be told that that could only be handled by the delivery department that would be closed until Tuesday. Wife called Tuesday, they didn't answer. Got another voicemail from them saying the parts would be delivered by end of week. I called Friday at 6:30 pm stating that the parts had not come and that I wanted the product removed if the parts were not delivered by end of Saturday. Rep said the delivery department was closed but she sent an email asking for a call back as soon as they opened. No call. I called the store Saturday afternoon at 2 pm and spoke with the store manager on duty, Michelle. Store reps and manager were nice, but delivery people non-responsive. I was given the delivery dept's number to a direct point of contact that didn't answer when called. I called the store manager back and was told that she spoke with the delivery/customer service center's manager and was told that if the parts weren't received by Monday, they would overnight the parts. She stated she doesn't understand why the parts were overnighted in the first place, since that is apparently what they normally do. In closing, she stated that they would not come to pick up the product because all sales were final. My daughter has not slept well after being pulled out of her routine and Ashley furniture has offered NOTHING for their numerous errors. At the very least, I would expect the charge for the delivery to be reversed since they did not uphold their end of the bargain (delivery and assembly of a complete product in exchange for delivery/assembly payment at appointed time, May 9, 2015).
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
