Clay was absolutely amazing ! He made choosing furniture easy ..I feel very confident with my choice.. with Clays experience and furniture knowledge ..we need more Clays in this world!! Thank you Clay..

Clay was very helpful and informative. Not my first time shopping with Ashley Furniture, highly recommend.

Clay was wonderful. Very helpful and pleasant from the moment we walked through the door!

Had a great experience selecting a mattress that fit our needs. Jack was very professional and we left satisfied knowing we will no longer have restless nights

Met with Lori at the Ashley store in Winchester. She was very knowledgeable and helpful in making my decisions on my furniture purchase. She was very caring and understanding of my needs for the furniture, also she was very friendly and courteous. Would definitely recommend working with her again and purchasing from Ashley furniture. We give her a 10 out of 10 rating.

Cathy was very helpful in purchasing a sectional sofa. I also appreciate the flexibility in delivery day.

Clay and Lori were great. Extremely helpful

The Ashley Furniture was great. The salesperson , Clay was so awesome. Clay took his time and walked and explained every purchase that I looked. I would highly recommend him to all my family and friends. He also explained the quality of the furniture which may my purchase decision for my new home. Clay may my purchase outstanding.

Clay did an outstanding job. Very fast and convenient. He showed us all around the store and showed us the recliner Ms we wanted to see. Very personable and friendly.

Cathy was very helpful and efficient. She was very kind as I had my toddler with me and needed things to run quickly.

Very good services . Awesome customer service. Clay was so helpful and very knowledgeable

Brittaney was excellent to work with! She was very helpful!

We came to Ashley simply looking for a living room set. When we arrived we were greeted by Lori. She provided some store info and directed us to the area to begin our search. Lori provided us space and time during our search. Once we found a set we liked Lori was nearby to assist. Great experience!

Cathy was very helpful, polite and listened to what we were looking for. Also, she was patient....my kids were with me. She was great!

Clay was extremely patient and professional even with my indecisiveness

Clay was absolutely amazing! He made my experience at Ashley Furniture seamless and enjoyable while helping me find the perfect sectional sofa. His expertise, patience, and friendly attitude stood out, and he went above and beyond to ensure I was happy with my purchase. Highly recommend working with Clay for a stress-free shopping experience!

Kelly at Ashley was nice to work with. She showed me and my family the options of what we were looking for, and executed the purchase quickly and accurately. I usually don’t want to even go into furniture stores because of the sales people, but if you go to Ashley and get Kelly you’ll have a pleasant time.

Jack was very helpful in pointing us into the right direction to find what we wanted and it was a pleasure working with him

Jack in Winchester, VA was GREAT to work with!!

Clay was patient with me as I went back and forth on what to buy! Thank you for your kindness and for answering all of my questions.

Cathy was wonderful! She helped me as I walked in the door and was professional and easy to work with

Cathy was fantastic!

Brett was extremely helpful and knowledgeable about all furniture and answered all our questions!!

Shopped at the Ashley furniture in Winchester looking for a recliner chair. The associate Clay was amazing, friendly and professional.

Came here with my wife to test new mattresses and check out new furniture. Met Brittaney, she was newer but very quick with assistance. She was able to help us with everything we wanted to test and see. We ended up getting everything we wanted for our house. Highly recommend Brittaney if you need quick service and want to enjoy your day searching!

Highly recommend Brittaney, she worked with us through the sleep lab and helped us pick out the most affordable and comfortable mattress that worked for us and our new bedroom set!

Kelly was a great person to work with and very helpful to work with thanks for helping us to get a new living room set

Clay was extremely professional and answered all of our questions. He provided multiple options to fit our requirements and was honest when a particular set did not fit our needs even though we showed interest in the color/fabric/sryle. He was not forceful with his salesmanship. Great experience.

Second time coming for a big furniture order. Lori was so helpful and patient. She always looks at all the options and gives great suggestions. It is a great shopping experience with her.

Great experience buying a new couch set. Kelly from the Winchester store was the best!

Lori was great! Very happy with the whole experience ☺️

Zeke was amazing in helping us. Friendly and most of all honest. I will be back to Ashley next time for sure!!!

I worked with Bret to furnish my new move in. The service was second to none. The selection was exceptional. I was able to find the set that brought my space together. The overall experience was profoundly satisfying. Best in class, white glove service.

Brittany was helpful and awesome

Furniture is crucial in any house because it's not just about functionality-like sitting or sleeping-it also defines the space and contributes to the aesthetic appeal of our homes Personally, I'm quite fond of the minimalist style. I love how it focuses on simplicity and functionality without overcrowding the space which really appeals to my sense of style I choose to shop for furniture at Ashley because they have a lot of beautiful designs that are not duplicated in any other store.

Kelly from Winchester was extremely pleasant and helpful. She made shopping for furniture easy and fun!

We came in to look at couches for our new home. We were welcomed by Brittaney who gave us our space to wandered and look around, yet popped in ocassionally to offer insight on some pieces. We told her what we were looking for and after almost finishing our browsing, she pointed out another. We ended up loving that couch and buying it then and there. She was friendly, personable and made the purchase very easy! We are expecting our couch delivered just 3 days after purchasing.

Sales lady Cathy was great, she made the whole process very easy. Would definitely recommend to anyone looking for furniture!

I stopped in to look at sleeper sofas and Clay greeted us warmly at the door. He showed us all of the available options and was very helpful. Thank you to Clay for taking the time to help us purchase the sofa!

Lori, was awesome, she was super nice and assited me with everything I wanted and above, thank you Lori

the people was very nice and helpful! but when it was delivered it was damaged. I had door step delivery and they would not let open to inspect the couch, when i got everything open i seen the damage spot called right then and there to ask aboit a replacement. a few days later they called and said i will have to pay $85 to have it fixed keep in mind i have a 5 year warranty and i called with in the hour sent pictures and everything they asked for. why do i have to pay for there mistake when they delivered it and it was damaged? i will send it back and shop somewhere else horrible customer service!

Brittaney was very friendly and knowledgeable. We enjoyed working with her she showed us multiple options without being trying to push us in any direction.

Kelly was bery helpful and guided us to tje perfect loveseat

Brittaney was a great help! She got us the couch we wanted

Kelly was a nice girl helping me pick out a new couch lovely piece thank you Kelly

Bought a number is items. Brittney was wonderful, even when I would change my mind and she would have to redo the order. Thanks Brittney!

Our experience at this store was great. Zeke was very helpful and knowledgeable and did not pressure us. I would definitely shop here again!

Lori H was very helpful and kind. She helped us with living room furniture, and then we returned to the store a few months later so she could help us with bedroom furniture. Great service, thank you!

We went out looking for new furniture today with an idea in mind of what we wanted, Brett greeted us upon arrival and let us walk the store before engaging us again. He helped us find exactly what we were looking for. We will be doing business with him specially again in the future. Thank you Brett!

Very good experience with Clay. He helped us find what we were looking for

Zeke was so helpful when we were buying furniture for our new home. He went above and beyond with customer service and made sure we were getting all we wanted for a great price!

Jack helped us pick out the couch that best suits our life style (5 dogs) and helped us choose between the best mattress options. Great experience!

Catherine helped me choose the right bed and mattress by giving me the purchase options at Ashley.

Kelly was super nice and helpful!

Lori was the best. She listened to my requirements, pointed out some ideas, and most importantly, gave us time to sit on our choice without her hovering over our shoulder. She stopped into answer any questions and made sensible suggestions. Ashley is fortunate to have such great representative!

Lori at Ashley was very knowledgeable of the product and made me feel very comfortable without being too aggressive and hovering. I would definitely recommend shopping at Asley.

The store was clean and organized, easy to navigate. We were able to find what we wanted quickly. Zeke helped with the checkout process. He was knowledgeable and informed us of all the options available. Made everything understandable and the process quick.

Kelly was great!! Wonderful experience, start to finish!

Lori was very attentive and listened to my desires for what I was looking for, while also understanding that this was primarily an information gathering trip. She helped find several good ideas and I will work with her again when I finally do make some decisions on what I would like.

Kathy C

I’ve bought several pieces of furniture here and they’ve always held up well. Today Cathy helped me to find a couch that would be pet friendly and stain resistant. The process of buying was easy and seamless!

Came in to look for a new couch. Cathy was very helpful and showed us sectionals that we were looking for. She gave us time to browse and was very patient with my indecisiveness!!! Overall a pleasant experience and highly recommend Cathy at Ashley!

Wonderful.easy and quick thank you so much Cathy!

Cathy was a great help and sold us a wonderful dinning room table! Go visit her at Ashley’s in Winchester!

Great experience. Answered all our questions. Happy with purchase

Cathy worked with us and she was absolutely amazing! Although it took us a few trips to find exactly what we wanted she was always there to help!!

Great sales help

Clay was great to work with in finding a chair that was the right style, size, and color.

Clay was excellent and helpful. I highly recommend

Clay was awesome with helping us find a new sofa sectional that worked best for us! He was very knowledgeable and great to work with!

Clay did a great job!

Clay was very helpful and easy to work with! Took care of us quickly and we got exactly what we wanted

Brittaney was absolutely fantastic and so much help. She answered all questions and got answers if she didn’t know them. We had he best experience and will be back, all because she was amazing. More sales people need to be like her.

Cathy was great! We will definitely return in the future for our furnishing needs!

Cathy was awesome assisting us in finding the perfect couch

Ashley Furniture refuses to obey the code of Federal Regulations by leisurely irresponsible operating their vehicles as to fill my residence with carbon monoxide. Unacceptable behavior

I was assisted by Cathy for my living room set today. I appreciated the stress free environment Cathy provided in making my purchase. I would definitely ask for Cathy on my next visit.

Chaterine was kind, patient and honest.

Clay was awesome with helping decide on what we wanted buy with so many options to choice from. Definitely would ask for him!!

Joan Kern was great! She answered all of the questions, showed us EVERY option, and made the entire process easy.

Catherine was totally awesome. Great buys and super good selection!!

Catherine was amazing . She was very attentive and answered all the questions we had . Would recommend Ashley furniture to everyone!

Cathy was very knowledgeable and helpful in picking my living room set

Clay greeted us upon walking in and led us right to the item we were looking for! Pleasant atmosphere and reasonable prices. We'll be back!

Great customer service by Cathy Huth. Very nice experience.

Staff was helpful and knowledgeable. Clay was the salesman I dealt with and he was outstanding.

Clay was efficient and very helpful.i found exactly what I was looking for with no complications.

Clay was extremely helpful and patient with us while we were making a decision. The store is really clean and well kept.

Clay was very informative and helped make the process seamless!

Clay was very helpful in helping us find bedroom furniture for our son!

Thank you Mr. Clay for your awesome service & patience ! He was able to provide us different solutions to ensure we got the perfect pieces we wanted.

Clay was extremely helpful and informative. He understood what I said I needed and was able to accommodate me. I would recommend him to anyone wishing to shop at the Winchester Ashley store. Joe Marcinski

Was initially delivered the wrong bed frame but since then the store worked with me and was able to get me the right item! Thank you!

Cathy was super friendly and exceptionally helpful. She helped us find our dream couch from start to finish! Definitely come out and ask for Cathy!

Cathy was very nice and helpful. She helped us find the perfect couch! She answered all our questions and made sure the piece was the exact fit for us!

Kelly helped me and my girlfriend get the best deal and had the best attitude and was super helpful and very knowledgeable about the products thank you so much for the amazing service look forward to further business

Kelly helped us get our new bed and everything we needed with it for a great price! Highly recommend

Cathy was extremely helpful through the whole process of purchasing our new couch! She even came in on her normal day off to help us finalize our purchase! She really went above and beyond and made it a smooth and easy process!

Kelly was amazing!

Kelly was amazing!

We had a great purchasing experience with Zeke. We went in looking for a new couch in a very specific size. He patiently reviewed our options, answered alo of our questions, and helped us customize for the perfect fit!

Really easy buying experience. Kelly was very helpful and shared all of the information and options upfront. Also going into the store offered a quicker delivery option than what I had seen online (2 days versus 2 months!). Would recommend.

Catherine was fantastic!!

Wonderful experience w/ Clay. He was easy to deal with, attentive, helpful, and honest with pricing.

Cathy was so helpful and knowledgeable! Strongly recommend her!

Brittney was very helpful! She helped me find a couch and get it delivered in a short period of time

Brittany was the most interactive associate we've met. Showed us durability of everything. Even took out the washable covers to show us how easy it was. Fantastic service.

We came in looking for a dining table for Christmas, and Clay came through with great customer service, helping us find the right table and lock in a solid date for delivery. Ask for Clay for great service!

Or sales lady Cathy was very professional and helpful. I would recommend anybody to go in and talk to her. Very good experience. Thank you again Cathy .

Brett is the 🐐of Ashley !!! We really appreciate his dedication and help.

Great experience with Cathy!

Brittaney was an awesome help to us getting our couch sets! Great selection and very kind team

Brittaney was very helpful with our purchase today. Thank you!!!

Absolutely great service. Kelly greeted us at the door and walked us through our options. She heard what our wants and needs were and was gracious and patient with us in our decisions. Kelly thank you for all your help. We left with exactly what we came in looking for. Top agent for sure.

Visited Ashley Furniture In Winchester, VA. Kelly was very knowledgeable and patient while we decided on new couch. She’s great, go see her!!

Kelly was outstanding and so very helpful!! Thank you for taking the time to listen to what we wanted and showing is around!!

Clay was very knowledgeable and helpful and was willing to walk around with us until we finally agreed on a sectional. We will definitely be back again and will be asking for him. Can’t wait to get our delivery!!

Kelly She did a great job and let us know all the options

Kelly was great, very informative. Satisfied with purchase

Clay was very helpful and we found exactly what we were looking for. Thanks for the great service.

Clay was wonderful! Knew exactly what we would like and made process very easy

Brittaney of Winchester Ashley furniture greeted me as soon as I came inside. The door didn’t even have time to close before she greeted me. I told her what I was looking for and she said, “let me look right quick, and I’ll be right back.” She was back in only a couple minutes. She ran around the whole store with me since I was looking for different pieces to replace what I already have. She worked really hard getting me the best deal. I actually enjoyed working with her, and people consider me to be a mean person. lol. But working with her was a lot of fun!!!!! I got good, quality, attractive furniture, and exactly what I wanted.

Clay was a helpful sales person.

Cathy was great

Cathy amazing

Brittaney was very helpful and she made our visit worthwhile.

Cathy was patient, kind very professional. She helped me with color selection for furniture needed, as well as offered options that were comparable with my design style.

Clay was very helpful and knowledgeable about the right fit for the recliner needs.

Kelly was exceptional with her service and knowledge! Great experience:)

Clay was very helpful throughout our visit. I was able to look with ease at the different options without feeling rushed. I will definitely return for future purchases!

Brittaney was awsome thank you for the help!

Clay, was very helpful. He gave us time to make our selection and wasn't pushy. He showed us what we wanted and explained about all the different things that was on each one. Thanks for your help Clay.

Clay was very professional and patient with us as we had to return 3 times before we decided which dining set to buy.

My family just ordered multiple furniture pieces today from Ashley in Winchester and we're so happy with our experience with Cathy. She was incredibly patient during our two visits as we figured out what we wanted. It was a smooth process and she communicated exactly what we needed to know. Thank you Cathy!

Brittanie was the bomb

Kelly was a great communicator

Clay was really helpful and knowledgeable. I appreciate that he opened the sofa bed to let me try it out. Overall great experience!

Cathy is wonderful . She helped us pick out a new living room set very patient and knowledgeable. 10 stars for Cathy

Cathy has been very helpful with our sale today. She wasn't pushy and made our purchasing experience very smooth. I'll definitely be back!

Kelly did an excellent job showcasing the different pieces we had interest in. She went above and beyond to measure, configure, and price the different options that suited our needs. We made the purchase on a nice sectional and couldn’t be happier with our piece and the service we received.

There customer service is no good was sold a mattress that is supposed to be 80in long mattress is only 76in they say since it was delivered and I accepted the delivery they can not exchange it at time of purchase they did not have a purple twin xl in stock so was not able to see the bed if the mattress is supposed to be 80in then it should be 80in iam 6ft tall so no iam stuck with a 8,500 bed that my feet hang off the bottom ridiculous I would go else where when shopping there customer service is a joke hopefully someone will reach out to me a fix this issue base in the photos is 80in

Cathy was super helpful an very friendly and knowledgeable

Nice experience with Cathy. Not pushy and easy to work with.

Kelly was fantastic and a huge help! She had to run around taking care of multiple people at once due to limited staff and being busier than expected which is more a reflection of the stores choices not hers (that is the ONLY reason for the 4 stars- she deserves 5 stars!)

Kelly was amazing! Very informative. Thanks!

Kelly did a great job helping us find furniture! Very patient and knowledgeable to help us furnish our new home.

Brett F truly helped us out today. He went above and beyond. All we needed were 4 chairs, not even a dining set, just chairs. We found ones we liked, they had them in the warehouse and he made it happen so we could get them before family arrives for Thanksgiving this week!

Kelly at the Winchester store was absolutely amazing! Very knowledgeable and she not only helped us get the chase lounge we wanted she saved us money and set up easy delivery. We are more than happy with the customer service and we will be returning customers.

Went in to Ashley for the first time to find a TV stand. While we weren’t able to find one we liked we actually found a few other pieces. Kelly greeted us and helped us with our purchase. She was very sweet and let us walk around and come to her when we were ready. We didn’t feel any pressure to buy anything.

Ask for CLAY! He was amazing! Worked with us to get the best deal! This is our 3rd couch @ Ashley!

We had a fantastic experience. Brett was wonderful and we are excited to enjoy our new family room set!!!

Kelly at the Winchester location was extremely helpful and knowledgeable of the products we were looking at. It was a quick and easy process. Looking forward to receiving our new furniture.

Great experience getting our new living room furniture! Cathy was very helpful and friendly.

Kelly is very Professional and outstanding in her helping me find what I’m looking for.

Overall great experience. Our sales representative, Clay, welcomed us, asked if he could help us find anything, and was very attentive as we gave him an idea of our needs and budget. Clay was very patient as we went throughout the store trying out different sectional sofas. We ended up going back and forth between two different ones and then finally made our choice. Very thankful for Clay's patience, especially as I had to have some words with my young child who decided it was an excellent time to have a tantrum. Clay helped us customize our purchase and set us up for an easy check out. If you shop in Winchester Va, ask for Clay.

Stopped by the Winchester Ashley Furniture and immediately was greeted by Clay. He was very friendly and helpful in our search for a dresser. He made the process very easy. Would shop there again in the future! Ask for Clay he will take care of ya!

Clay was very helpful today helping me with my new couch. Very professional.

Kelly took care of making sure my buying experience has been pleasant and easy going… overall great experience

Went to Ashley furniture. Working with Brett made our time there easy, fun and successful. He was very knowledgeable and friendly. Thanks so much for your help.

Great experience! Kelly was very attentive and helpful.

Kelly was super friendly and helpful with our purchase of a new dining set!

Quick to assist and find the needs I’m requesting for a couch. Gave me all the options possible, not pushy or made me feel guilty for not purchasing the first time I was in because I wanted to check other stores. I eventually came back to Cathy in Winchester, VA

Mr Clay was very friendly and patient, made our shopping experience very pleasant

Zeke and Thea were amazing. Friendly and professional. Thankyou

My husband and I recently visited the store to buy a dining table and we had a fantastic experience thanks to Clay. Their knowledge and friendliness made the whole process very easy. They helped us find the perfect table that fit our needs and budget. The staff is amazing, especially Clay! I will definitely recommend this store to my friends and family.

Wonderful experience at the Winchester Location. Clay was nice, courteous and very knowledgable with the different types of dining tables available. He helped us get our ideal dining set table. Thank you!

Joan was very helpful and made the process of buying a living room set quick and easy.

Kelly was super duper helpful and full of knowledge.

Kelly was very helpful

Joan was great

Kelly was super sweet and very helpful. She moved coffee tables from around the store to the sectional we wanted to see how it looked with it.

Kelly, was awesome!!!! She moved pieces of furniture around so I can decide on exactly what I wanted!! Very helpful and fast!

Joan Kern was amazing! So easy to work with and very personable and knowledgeable, highly recommend!

Awesome experience by Joan Kern

Quick and easy transaction. Cathy was great!

Clay was very knowledgeable and walked us through the delivery process. We left feeling confident in our purchase and had no questions.

Got a great sofa, love seat and recliner set. Our sales rep made it easy for us and got the approval for the financing quickly.

Cathy

Kelly was very professional in helping me pick out my bedroom set and dining room table. Thanks Kelly for low sales pressure and great customer service.

Right when I came in with my family Brett wsd very helpful in letting us know the sales they were currently having and to providencia helado if we needed any. He was constantly asking us if we needed help and he was so sweet as well. He also helped us with being able to buy our table for our house . Aida was algo super sweet and helpful in explaining to my mother for translating in spanish . Overall such a great experience!!

Fantastic customer service. Knowledgeable and professional.

Walked into Winchester store just looking and we were greeted by Cathy. She was immediately helpful and not pushy. Ended up buying bed and chair for my dad. Do yourself a favor and go see Cathy for any furniture needs you may have and enjoy a wonderful experience with her expertise.

Clay was very friendly and helpful. Also patient as I took a while to make a final decision!

Clay and Catherine were fabulous and so easy to work with.

Cathy was just right for us! Didn’t pressure you into anything, let us look around and built the right deal for us! Absolutely wonderful lady and will definitely be back!

Cathy was easy to work with the day of - patient, helpful, and quick - and promised delivery within my timeframe - but became incompetent when the delivery date couldn't be met. Then canceling became a battle as I worked my way up the chain of command from local desk staff, to finance people and regional reps. Who threatens to withhold refunding payment made in full for products never shipped?? What should have been an easy correction was a month-long process and battle of wills. Never again, Ashley Furniture - your business model and service delivery are horrendous!

Had a great experience with Kelly purchasing this beautiful set! She was extremely helpful. I always buy Ashley furniture and am happy with my purchases throughout the years!

Joan Kerns was awesome! She helped find exactly what I was looking for!

Joan helped us pick out tons of furniture! She was super helpful, patient, and just an overall joy to be around! We will def seek her out in the future if we need more furniture!!

Joan was great got us everything we needed and didn’t try and upsell us wasn’t pushy at all I’ll be back.

Brett was very helpful and patient throughout our entire experience.

Great experience for us! Brett was super helpful and answered our many questions. We will definitely be back to purchase additional furniture. Added bonus, our living room furniture can be delivered this coming week and on the date we requested.

Kelly was the perfect combination of attentive and giving us time to think. She was knowledgeable, friendly and not pushy at all.

Cathy was super helpful and got my son a perfect mattress!!

I’m more than grateful with the service Cathy provided me. From the moment I entered the store she received me with a smile and made me feel welcome. Then she was very empathetic and helped me to chose even when I was very indecisive. Long story short she spend two hours helping me but I end up happy with what I got. Thanks Cathy!

Kelly at Ashley’s in Winchester was awesome! She was knowledgeable, friendly, funny, and a pleasure to work with! She was there for us at every turn but also gave us space when we needed it! Thank you Kelly!

Cathy was awesome guiding is through color choices. Quick turn around and purchase was easy.

Our first purchased from Ashley furniture. We visited Winchester location where we met Joan Kern. She was very helpful in showing us different recliners with the best deals. The whole process went by smooth. Definitely recommend this place if you’re looking for new furniture and come see Joan.

Joan Kern was awesome. Made our furniture shopping experience easy as possible with no pressure to buy.

My husband and I came in to get a sectional for our new place and were provided with a great selection of products, as well as great service. We were helped by Brett, but didn’t make the final call til the next day. Clay helped us when we finally pulled the plug, and was kind enough to credit half of the sale to Brett as well.

In early September, my wife and I stopped by the Ashley store in Winchester and purchased a couch and loveseat, arranging to have them delivered within 3 weeks. While our store experience was quite good with Kelly, every single interaction with them since has been absolutely horrendous. First, I was told that the delivery guys could move our couch 10 feet out onto the porch, which was a concern because I have a bad back. Delivery was then scheduled by Ashley for a day mid-week, for which I took a day off of my busy work schedule to accommodate. No worries there. However, once I arrive at our cabin, which was a 4 hour round trip for me, Ashley was a no-show. I called in and they told me that it had in fact been scheduled for a different day, which was absolutely not the case. I had specifically selected that day because I had a more open schedule (and I had a delivery confirmation email to prove it). Just out of curiousity, I asked if they had notes in my account that instructed the delivery guys that I would need help moving the couch 10' to the porch. Nope. There was no note even though I was told it was in there and they would be happy to help. I was then told it would be added (a second time). When asked what they would do to compensate me for my wasted time, customer service said I needed to call the store. In speaking with Amy, a floor manager, she told me she would look into it and get back to me. Did she? Absolutely not. Not a peep. She did ask the salesperson to get back to me, and she simply said that her notes said the later date, so I must be wrong. When I offered to forward her the email confirming the date that I was awaiting the delivery at the cabin, silence. I never heard from either of them ever again. Fast forward, I had to hire someone to be at the cabin to accept the furniture. But guess what? The delivery guys said there was no notation that they had to move the couch onto the porch, so they refused to do this simple task. Overall value: If you take into account Ashley's incredibly poor customer service and disingenuous manager/customer service staff, I would say that Ashley offers a poor overall value as a place to buy your furniture. I would advise you to steer clear.

Clay was quick and great!

Kelly from the winchester locación was very helpful and friendly. Would highly recomendó asking for Kelly if you go to the Ashley in Winchester

We had an excellent experience working with Cathy-she's amazing. She was super patient with us and gave tons of helpful suggestions. I highly recommend her for furniture shopping.

Lori Hampl was amazing to work with. She was patient, tentative and knowledgeable! We were able to find everything we were looking for.

Kelly was very informative on the product I purchased. Very pleasant and helpful throughout this process.

Catherine really helped us find a sectional. She was super helpful and friendly. Definitely recommend.

Cathy was absolutely amazing she even let us move furniture just to have an idea how it will look, she is amazing

We had a wonderful experience today with Cathy, we done our purchase and left the store in no time, definitely will buy again.

Clay was outstanding! Gave us great information and truly listened to our needs. He was flexible, even when we came in for a bed and purchased a dining room table and chairs.

Cathy was warm and pleasant Great service thanks

Clay at the Ashley Furniture in Winchester VA did an amazing job assisting us in selecting our furniture needs.

Joan Kern did a great job helping us out in the Winchester location.

Our sales rep Clay helped us get what we wanted and was very helpful

Kelly was a ton of help getting my new couch!

Clay S. was a huge help. Came in just to look and he was able to find us exactly what we were looking for and at an amazing price. Will definitely come back.

Kelly was great to work with. She was understanding and patient with me and my wife as we made some decisions and worked with us to get what we wanted

Cathy showed us a great mattress and loveseat and couch

Kelly was absolutely amazing! Very friendly and knowledgeable about the furniture we were looking for. She helped us determine what living room furniture fitted our needs.

Clay was great! He helped us pick out a bedroom set as well as a mattress. He was informative and attentive, anyone looking for furniture I highly recommend going to Ashley! Make sure to ask for Clay when you go and he will get you taken care of

Today I finally purchased a new couch set after months of looking. My sales representative, Brett, was truly outstanding. From the moment I walked through the door he was attentive, knowledgeable, and genuinely interested in helping me find the perfect furniture for my home. His willingness to provide honest feedback was truly appreciated, as it helped me make an informed purchasing decision. My whole family absolutely enjoyed this experience. He's no doubt the best sales person we've had over the last few months. I will 100% go back to Brett for future purchases.

Kelly was great to work with, she was very informative and has excellent customer service. She made our first time Ashley experience an easy one.

Highly recommend working with Kelly. She was very kind, patient and answered all my questions. I had an awesome experience furniture shopping at Ashley Furniture. Thank you again Kelly

Clay was a good salesman very friendly !

The ONLY good thing about my experience with Ashley Homestore is working with the lady at the store. She was wonderful. Her name was Lori. Flash forward to delivery- an absolute nightmare. I have been waiting 2 months for a headboard and footboard for our bed that was never apparently ordered. The communication at this store is awful. They have never called to give me order updates or anything. The manager was supposed to call me last week, and that’s never happened. I am absolutely furious that I purchased over 10K in furniture and my bed was delivered missing pieces, and yet I’m still waiting. I will never order from Ashley Homestore again. While the prices are competitive, I’ll just have to scrape together the money and head over to Grand. Incredibly disappointed.

We just bought our furniture and Joan was super attentive, very good experience.

Joan was great, very helpful. Great experience!

Clay S. was very helpful. We looked at the same couch at another store and chose to go with Ashley because their price was better and better in store customer service. Clay S helped us both times we were in store.

Clay was very professional and helpful. Great sales man!

How pleasant to walk in the store and meet Cathy, a very kind and helpful sales associate who listened to what I wanted and didn’t want and directed me in the right areas to look. I found exactly what I wanted but I had an appointment to get to. Cathy worked very quickly with me and to my surprise, finished the paperwork and set up the arrival for my furniture to be delivered very quickly! I thoroughly enjoyed Cathy’s help and all of the choices I had at Ashley Furniture! What a pleasure to meet such a caring person to help me with my recent move to Virginia! Thank you!!

Kelly was awesome and very helpful!. She worked at our speed and didn't push anything on us. Took her time with us and answered all of our questions. She made sure our needs were met fully! We appreciate her for letting us shop at our speed. 10 out of 10 stars

I purchased a sectional couch from the Ashley Winchester store and my experience was trash from the time I left the store. While there, I was assured by the salesman that the two pieces of the sectional would have factory clips to hold them together. He spent a long time away from me in the store "verifying" this. The sectional came without the attachments, and the 2 pieces have slipped away from each other constantly from the start. Customer service just gave me the run-around and never would address their mistake. Additionally, the delivery people were rough and caused damage to the frame of the arm on one of the sections before it even entered my home. I did not have high expectations for this sectional based on the price, but it has been a disappointment in every way... junk frame, poorly made cushions, and sagging springs. So uncomfortable. The only nice thing I can say about it is that the faux suede fabric is attractive and has performed well. I will never purchase from Ashley again and neither should you, unless you like throwaway pieces to switch up your look frequently. This sectional is so horrible that I feel badly about donating it to charity.

Brett took good care of us. Thanks!

Went to Ashley's in Winchester looking for a new living room set. Kelly helped us find exactly what we were looking for and with a simple and speedy checkout. It was a pleasant and helpful experience.

(Translated by Google) Very good service thanks to Kelly 👍👍 (Original) Muy buen servicio gracias a Kelly 👍👍

Kelly was a great help. Very attentive & accommodating with our purchase.

Cathy was extremely helpful! Would recommend!

Hi the staff member that help me today was Catherine she was so nice and very professional helping me find the right mattress that will help with more with my sleeping habits she was also very patient with me helping me with anything I ask her. I really appreciate the costumer service she provided us with.

We had a great experience. Kelly helped us with the perfect recliner for our needs. She was very friendly, informative and patient. She made our entire experience a great one!

Kelly at Ashley did a great job. Keep up the great work!

Kelly was great. Thanks

Our salesperson Clay was amazing. Was very knowledgeable and friendly. He helped us find the perfect couch and walk us through all our options.

Kelly was awesome. She remembered us from a previous visit. She was accommodating of our availability. Would come here just for her.

Kelly was Great! Highly recommend asking for her for all your furniture needs!

Cathy was attentive, professional and informative.

Catherine was very helpful in finding what I needed. She was able to answer my questions quickly and was able to balance her time with myself and another customer.

Kelly was great to work with. She was patient and informed which helped me explore options and come to a confident decision.

Joan Kern at Ashley Furniture was absolutely fantastic in helping us purchase our new leather sectional. She was incredibly knowledgeable, patient, and made the entire process smooth and enjoyable. Joan took the time to understand exactly what we were looking for and guided us to the perfect sectional that fits our space and style perfectly. Her attention to detail and excellent customer service really stood out. We couldn't be happier with our purchase and the overall experience. Highly recommend working with Joan for anyone looking for quality furniture and top-notch service!

Joan was wonderful helping us find what we need

Kelly in Winchester was wonderful in her knowledge of the couch I was looking for. She had me try the Stern and Foster bed for a future purchase. I did buy a new pillow. I would recommend her to my friends.

Joan was wonderful, very nice and patient with me!

Wasn't greeted.. many associates sitting around ignoring us. Finally a lady shows up asked if we've been helped, answered one question and then went back to sit down on the other side of the store. So we casually made our way back to our car.

Cathy did awesome! She was very nice and very professional as she answered all our questions!

Cathy was great help as we picked out our new living room and bedroom sets!

Excellent service ! Brett was great ! Store was amazing !

Brett was very helpful and chill. He was calm and allowed us to search the store for all items we wanted to purchase which was very helpful to not feel rushed in any way. Would definitely recommend to others.

Kelly is very professional, very kind and help us with what we were looking for.

Cathy rep was amazing! Talked me through every detail about purchase of dresser and night stands. Along with future purchases. Very knowledgeable and helpful. Biggest thing, she did not overwhelm me meaning looking over my shoulder the time spent in the store. Cathy would check on me time to time and I greatly appreciate her services. Thank you so much Cathy for making this experience just absolutely wonderful. Best Regards, Charles Bayer

We have been here twice in the past two months and it has been an amazing experience each time. Zeke helped us this time around and was an absolute sweetheart and was extremely helpful. I’d recommend him again and if we ever come back we will ask for him!

Joan Keen provided great service, and made my purchase very easy.

Brett was awesome :) he did all of the heavy lifting when it comes to paperwork and approval, made everything super easy and enjoyable. he was very professional, kind, and easy to talk to. We were in and out. Thanks Brett!

Joan was very helpful in finding the couch we wanted that was in stock.

Kelly was delightfully attentive and very knowledgeable and gave us the space we wanted to browse. An overall wonderful experience!

Clay was awesome easy to work with made our life's so easy. Thank you clay

Nice selection of furniture and great customer service from Clay.

Clay was very helpful, and extremely nice!

Brett was great and helped me find a pillow.

Cathy was great!

Great experience with Kelly. Looking forward to our new sectional set and chairs!

We planned on going to a few furniture stores, starting with Ashley Furniture. That was our first and last stop. The moment we walked in the door we were greeted by Kelly. While she offered to help us, she didn’t follow us around like we’ve experienced in the past at other stores. Kelly was awesome! She was helpful telling us about different items, and explained everything from warranties to delivery options. There’s nothing she could have done better!

This was the best furniture purchasing experience we've ever had. Brett was fantastic! He was attentive, proactive, helpful, and truthful. On top of that he was very pleasant. He never rushed us or pressured us to buy or chased after us in the store. We spent more than we intended to because they have really great pieces and Brett was just so great to work with. Try this location and Brett out. I'm sure you'll be pleased.

Oh boy!!!!! I worked in the retail industry for 30 years Brett ranked near the top in customer service Communication professionalism and expertise. On a 10k ticket it was seamless. I will be back and will recommend Brett to everyone looking to purchase home furnishings 12 on a scale of 10.

Met this very professional guy called Brett. He was very patient and answered all our questions. I just love his patience and professionalism that he exhibited. Ashley got some good and durable furnitures.

We went to the Winchester, Va location to look at a new dining room table set. Kelly greeted us at the door, introducing herself and just said to let her know if we had questions and to enjoy the showroom. We found what we were looking for and Kelly was able to assist us by happily answering all of our questions and accommodating the purchase with ease. We really appreciate the low-pressure service! This was a refreshing experience that you just don’t see in retail these days! Great job Kelly! Keep up the great work!

We came in search of a sofa and Brett helped us find the perfect one. He gave us our time to check everything in the store and then helped us based on our needs and budget. They have many arrangements they can do for you and a great financing option. Brett was fantastic!!

Had a great experience working with Cathy yesterday. She helped us select a new sofa sectional, and bedroom suits for both my husband and I as well as our daughter. She even came in on her day off to finalize our selections!

Had a really great time with Brett! Helped out a lot and was very transparent, would come again to be helped by him! Made everything easy!

Lori Hampl was very friendly and helpful in our purchase.

Clay was awesome ! Helped me and my wife find the perfect couch for our family and needs! Will be back for more furniture

Clay was amazing he helped us with every need we had and we walked out with the best deal! Love our couch and even have extra credit for more things!

Kelly helped us with the purchase of a Stearns & Foster mattress. Kelly is very professional, has excellent people skills and was very patient in our decision to purchase a mattress and box spring. We highly recommend Kelly as a staff person at Ashley furniture.

The furniture was beautiful and reasonably priced. Our salesperson Clay was attentive, courteous, and very knowledgeable. Will absolutely be back in the future!

Kelly helped me find exactly what I was looking for! I was in a hurry and she made sure to get me in and out quickly. Great prices and selection at this store

Excellent and attentive service! Clay stayed in touch and was very helpful and patient.

Clay was super helpful, patient and very knowledgeable about the furniture we were interested in.

Catherine it was very patient, friendly and explained everything about mattresses! Very good customer service.

Brett was amazing and very patient with us. He made purchasing furniture much easier and fun.

Brett gave exceptional service!!! Recommend him at Ashley Winchester!

Friendly no hassle with Clay.

Clay was a great help. Didn’t try to sell me on anything I didn’t want. Focused on providing me with the information I needed to make my own decision which I appreciated.

Cathy was very helpful, patient, and knowledgeable. She made our shopping experience most pleasant. The only thing I did not like was to find out at the register that all sales are final. So if something catastrophic happens, we will be out 11K. I would have liked to have known that up front before finalizing the purchase.

Clay was great! He let us browse and came to help whenever we had questions. He was incredibly patient and knowledgeable. We are so excited for the new sectional we purchased!

Joan at Ashley Furniture was an absolute gem to work with! From the moment we walked in, she greeted us with a warm smile and a genuine willingness to help. We were on the hunt for the perfect couch, and Joan made the process effortless. She took the time to listen to our needs, ensuring the dimensions were just right for our space. Her professionalism shone through in every interaction, and she made the entire experience enjoyable. Joan also guided us through the financing process with ease, making sure we were comfortable with every step. We couldn't be happier with our purchase, and it's all thanks to Joan's kindness, expertise, and attention to detail. If you're shopping at Ashley Furniture, ask for Joan—you won't be disappointed!

“I had the pleasure of working with Kelly during my recent visit to Ashley Furniture, and I couldn’t be more satisfied with the experience. From the moment I walked in, Kelly greeted me with a warm smile and a genuine willingness to help. Kelly was incredibly knowledgeable about the products, patiently answering all my questions and offering insightful suggestions without ever being pushy. Thanks to Kelly, I found the perfect pieces for my home, and I’m absolutely thrilled with my purchase. If you’re in the market for new furniture, I highly recommend asking for Kelly—you won’t be disappointed!”

Very displeased with my sofa. After 6 months is squeaks consistently. I paid 75.00 for them to do nothing. No repair nor replacement!

Cathy was very helpful in selecting our New Mattresse .

Joan at Ashley’s in Winchester VA was such a great help! She was persistent in helping us find our dream sectional! We would recommend her in any way!

Amazing experience at Ashley today with Cathy. She was knowledgeable and gave us helpful information to decide which couch we wanted to buy! So excited to add this sectional to our new house!!!!

Lori was great! Very knowledgeable with the products!

Clay was great to work with, answered all my questions. Can’t wait to get our sofa and loveseat!

Speedy, to the point, easy to work with. Highly recommend

Lori greeted me and showed me exactly what I was looking for (recliner). Was professional and not pushy. I was in and out without hassle!

Brett was great and very knowledgeable about the sofas I was looking to purchase. Didn't overly push the financing or warranty, since I wasn't interested in either of those items. Only disappointment was for the cost of delivery and setup it should have included removal of old furniture.

My experience at this store in Winchester was so awesome! I had the pleasure And the help from Joann Kern... She is so wonderful and pleasant to work with!! She made the sale easy peasy!!! And is so informative and best of all so caring!!

Great customer service from Kelly. Very sweet, personable and helpful. Awesome friendly experience

Clay was amazing and very patient in our decision making.

Kelly was very helpful- no pressure and was knowledgeable about the furniture construction.

I worked with Lori today on buying a living room set, She was very attentive, and helped us get a great deal.

The salesman, Mr. Clay was good.

Clay was extremely helpful in showing us sectional sofas. We had a specific smaller size we were looking for and Clay showed us several options. Found the ideal L-shaped chaise sofa for our needs.

Joan Kern is very helpful and informative. She does really good with her job.

Clay was knowledgeable & listened to my specific needs for the best mattress. Excellent service! Looking forward to a good night’s sleep 💤

Lori was a huge help! Thank you once again!

Joan Kern was absolutely amazing at helping us navigate through all the mattress options available at Ashley. She took the time to explain the different types of mattresses, all the available technology and cool add-ons to help people improve Rem sleep time.

Lori was incredibly helpful

Joan Kern is Very professional and helpful. No pressure atmosphere.

I had a fantastic experience working with Lori H at Ashley’s Furniture in Winchester. From the moment I walked in, Lori greeted me with a warm smile and friendly attitude. I left with a great couch at a very reasonable price. Highly recommend. Thank you, Lori!!

Zeke was very helpful with our sofa purchase.

Clay helped us find exactly w the couches we needed. He was informative, patient; and followed up with us

Sales Associate Kelly was wonderful. She kept checking on me to see if I needed help or had any questions, then stayed late to complete the transaction even after I got a little grumpy over the paperwork.

Zeke was outstanding. I had never been in the store before and he kindly greeted me and helped direct me to what I was looking for. I gave him a pretty wide net and he managed to get me exactly what I wanted. Great prices and great customer service!

Clay was very helpful

Lori was great! She found exactly what I needed.

Lori was wonderful and showed me everything that was asking for. She was amazing and took her time with me. I was extremely happy with her service.

Joan was a big help and helped us figure out exactly what we needed!

Great customer service. Brett was super helpful and able to answer all of our questions.

Kelly was great to work with.

Great experience at Ashley today. Thanks, Clay, for your help and patience!

Joan Kern was our sales rep and she did a great job of showing us our options and going through all of the finance options available. Highly recommend!

Clay was great! He worked with us, our budget, and requirements to find a solution that we should be really happy with!

Brett took care of us, gave us the numbers we needed, showed us a few different options and had us in and out in a jiff. Highly recommend

Cathy waa great!!

Joan kern absolutely great!!!!

Joan Kern (and a great selection of furniture) is why we came back to Ashley Furniture Store! Joan was a wonderful salesperson, who let us shop, but also provided some much needed insights into how to best navigate the store and signs. She also worked some magic to ensure we could have a price match of a product we wanted, but still purchase from her! Thank you Joan and Ashley Furniture for a great experience.

I came in with my son and sister to purchase a couch and was immediately greeted by Cathy. I told her what I was looking for and she let me know my options in the store. They were patient about my 4 yr old, and she let me know about some additional purchases for some physical issues I have with my back. She was very warm and kind and pleasant. Cathy gave us space and time to look around alone and make decisions and was available once I was ready. She let me know of the financing options and what each option offered. It was a good experience, despite the distractions of an energetic little boy and a spontaneous decision. Thanks for your help, Cathy!

Worked with Lori, great service! Amazing person!

Worked with Lori, great customer service!

Had walked into Ashley furniture looking to buy a couch to furnish my new place. Joan Kern greeted me once I came through the door and helped guide me as to the different options available. I wound up purchasing the Lombardia sofa, she made the purchase and delivery process streamlined. Would definitely recommend

Joan at Ashley Furniture Winchester, VA was awesome to deal with and very knowledgeable. Highly recommend! See Joan for all your furniture needs!!

Walked in and bought something same day. Lori Hampl was incredible, she was able to answer all of our questions and inform us of thing we didn't know we should ask. AND we can get it delivered! Couldn't recommend Ashley furniture and Lori enough.

Cathy was so helpful showing me all my different options with both couches and payment. Will be back for more!

Kelly was a fantastic help with our search for the perfect couch! Great service and an awesome price for what we needed!

We had such a positive in store experience! Cathy was wonderful and walked us through everything! Thank you so much Cathy!!

Cathy was great and helped us make sure my dad was perfectly comfortable and happy with the purchase of his new recliner!

do not ever buy pillows from Ashley. my purple pillow went flat after a few months and purple said Ashley had ti cover warranties since its a retailer. no problem I said, exceot Ashley's corporate said they do not honor warranties on pillows because they're considered accessories. so go elsewhere for all your accessories. don't buy their pillows , bedding , lamps etc..

Clay was a great help to us, very informative and gave us a fantastic experience with our sofa set. Would recommend!

Lori went above and beyond. I never felt pressured to purchase, she was very thorough on everything from start to the end. I highly recommend her. Thank you Lori.

After going to multiple stores I thought I would never find a mattress. Lori found me wondering aimlessly around the store and found the perfect mattress for me with her first try. So helpful!

Joan Kern was super sweet and very helpful with our purchase today. Thanks so much!

Joan Kern was fabulous!! She got us exactly what we were looking for.

Had a smooth transaction in purchasing with the help of their sales person thanks Clay!

Joan did a great job. Got us set up in exactly what we were looking for. We will be back in the future when we need other things for the house.

Brett was very helpful! We never felt like we were getting pushed or rushed into anything. He listened to what we were looking for and was super helpful! Would absolutely reccomend this store!

Lori was a great help and got us exactly what we needed. Would definitely recommend this place.

Clay gave us a wonderful experience buying our new bed set. Highly recommend speaking with him if you’re interested in anything!

Will from the Winchester location helped my wife & I out pick the perfect piece of furniture for our living room. Thank you!

Lori was great! She answered all our questions and got us set up with exactly what we wanted

Lori was amazing. She took her time with us and helped us pick out the best couch for our home.

Brett was very helpful in finding what I was looking for. Prices were great, would recommend Ashley furniture to anyone on a budget. I will be back.

Brett at Ashley Furniture was awesome and patient. Brett definitely provided world class service, demonstrating and explaining how things work. Brett asked about our wants and reservation coming up with options and solutions. We purchased happy and satisfied with our choices. Thank you Brett and Ashley Furniture.

Joan at Ashley furniture was very easy to work with. She made our experience easy and quick.

I was helped by Brett who was very knowledgeable and helpful. I would recommend him to any one looking to buy furniture.

We had a wonderful in store experience! Joan Kern assisted us and was very helpful and informative. She made financing for our new sectional a very smooth process.

Joan Kern was amazing and very helpful to us. I recommend 100 percent

Kelly was great. Super easy and no pressure.

Our family enjoyed trying various sectionals throughout the store. Kelly was extremely knowledgeable, helpful and made our shopping experience a breeze!

Catherine was great finding us the best recliner chair for disabled husband. She only showed us what would work best for his needs. Highly recommend you come to Ashley furniture and ask for Catherine. I will be back

Kelly

Brett's the best sold me the best mattress and bedroom set.

Joan is a rock star!!!! So incredibly helpful and knowledgeable!!!

Lori was great!

Lori and Zeke teamed up to provide me and my wife with a wonderful pressure free shopping experience! We are taking home some lovely additions to our home as a result. I highly recommend both of them and Winchester Ashley

We were shopping for a bed for our daughter. Joan was very helpful in showing us different options and we really appreciated all of her help. We would definitely come back to her for future furniture purchases. I generally don’t like shopping and especially dislike furniture shopping, but she made it a painless experience. Thank you, Joan!

Great experience with Lori.. she was very nice and professional. Made the whole process very easy. Will definitely come back to shop.

Clay was great !! Helped me with all my funiture needs !!

Good customer service

Kelly was very professional and full of knowledge. Great Experience!

Cathy was great at helping us to get everything we needed and was very responsive.

Joan made our buying experience seamless. Thank you Clay for your help!

Kelly was great! Super helpful and not intrusive

Brett helped us get a dining room set for our new home, and he was so great about it even though we came close to closing time.

Brett is the best salesperson.very helpful

Cathy greeted us immediately upon entering. Let us look around a bit before meeting up with us and asked what we were looking around. She was great with helping us what we needed. Left happily with a new loveseat and recliner.

Big big thank you to the Ashley team in Winchester VA. My elderly mother in law needed a specific recliner for health and comfort reasons and we shopped the local area with no luck. Our last stop was Ashley. We were immediately greeted by Clay at the door. Mother in law is in a wheelchair We explained what we needed. We asked that he not do the “standard” upselling tactics. We asked for simple guidance and demonstration of features on the recliners. Clay was awesome. He was patient and understanding, good sense of humor and easy to do business (ETDBW). We spent over $1,000 because of Clay. Clay was able to pull off delivery within 48 hours of purchase too. Big big thank you to Freddy and his coworker for providing my mom with a white glove delivery experience. Will go to Ashley (first) next time we are in need of furniture. David

Brett was a huge help in my quest to find the best sectional for me at my price point. He was patient, knowledgeable, and friendly. I did a ton of research and I think Ashley furniture is a good value. Looking forward to getting my new sectional!

Brett was amazing.

Cathy was very helpful and knowledgeable. She made our experience easy.

Cathy helped us get the sectional we wanted. Quick and easy.

Brett did a terrific job, would definitely recommend coming to see him if you need furniture!

We had great help from Clay. He made looking and purchasing furniture for our new home seamless.

Had an excellent purchasing experience for our new apartment with Clay S. Will absolutely recommend to anyone in need of a low pressure, friendly sales assistant!

Clay is a consummate professional and was able to assist us find the exact furniture we wanted when other stores said it was out of stock. I highly recommend Ashley Homestore in Winchester and asking for Clay.

Pleasant experience furniture shopping today in Winchester. Cathy was absolutely wonderful.

Great selection and reasonable prices. Joan Kern was extremely helpful walking me thru the different configurations on sectionals. She made the process very simple.

Cathy!! She was awesome! Sweet, no pressure. The best furniture sales person I’ve ever encountered. Thank you for making it so easy to buy a sofa! 😊

Kelly was very helpful answered all my questions and knew the information about the sofa

Very helpful and friendly

Kelly and the Ashley furniture staff was wonderful and patient walking us through our options

Brett was great and really helpful! He helped us pick out exactly what we needed.

Brett was great to work with. So excited for our new couch. Thanks!

We spent the afternoon with a wonderfully patient gentleman named Clay! He was so knowledgeable about all the different options that were available. He made this a very enjoyable shopping experience! I would definitely recommend you asking for him at the Winchester Va location ❤️

Went to browse for a new recliner and ended up taking advantage of 4th of july specials for a couch, loveseat, and recliner. Joan was extremely helpful throughout the whole process. It was a great experience overall.

Bought a recliner, love seat, and a couch. Kelly was very helpful. Great service and great prices. We will return

Thanks will for you help!!

Had a wonderful shopping experience with Brett helping us every step of the way. His knowledge of the store and general expertise really helped us make a decision best suited for us. Thank you Brett for all your help!

Thea Barone was a fantastic sales associate. She was very helpful in helping us fond everything we needed.

A awesome experience in furniture buying today Lori was friendly.personal & honest in her dealings with me today very good at explaining in detail what to expect and showing several options I felt relaxed over all i recommend her to anyone / everyone needing furniture thank you Lori H

Kelly was very helpful and friendly!!

Cathy assisted us, and she was very knowledgeable and friendly. She made the experience easy!

Cathy was very helpful we picked out a mattress and she explained everything

Cathy

Brett did a fantastic job understanding our needs. He asked the right questions and took his time explaining things. He was quick to reply to text questions as well. If I need furniture in the future I will be coming back to Ashley. His customer service is 5 star!

Clay helped us out and he was very knowledgeable and respectful

Today's experience was absolutely amazing! Clay was extremely knowledgeable of the inventory, and welcomed my family warmly and happily! We were able to quickly get fixed up with a brand new couch and we absolutely love it! Thank you again so much Clay 😊

Clay was great! Very personable and helped pick the right sofa for my Mom. Recommend him to anyone looking for furniture!

Kelly was a great sales associate very helpful and great knowledge of what I was looking for. Thank you so much.

Thank you to Joan Kern for taking the time on helping us find exactly what we were looking for! She was very patient with us as we came to out final decision! Will definitely be back once the time comes to buy the kitchen set

Kathy and Clay were very nice in helping us with our living room purchase!

Will was great!! Very knowledgeable and a really nice guy.

Brett was a great sales representative. From the time I walked in the door, he was timely, efficient, and expedient. Highly recommend you go see Brett at Ashley Furniture store in Winchester, VA for a great experience

Joan was super helpful!

We had the pleasure of working with Lori Hampl today! She is knowledgeable and helpful.

Extremely helpful associates. Made the buying process so smooth! Kelly was amazing and full on knowledge on all the furniture. 10/10 reccomend Ashley’s!

Kelly was very helpful and professional with assisting me with getting my son a mattress. I had both my children with me and she was quick to get paperwork done and very pleasant to work with.

We had a great experience with kathy and Zeke. Very friendly and helpful.

Cathy and Zeke were an awesome team! We just moved to the area and got so much help got a really awesome July 4 deal on a couch and mattress!

Kelly was amazing and very patient with us while we looked around, she continuously checked on us asked if we had any questions.

I found an dresser with Kelly! I had been looking for a good dresser for weeks and haven’t found anything until today! Kelly was so informed, patient, kind, and personable!

Clay was very nice and extremely patient with us, I couldn't decide between two couches 😁. He greeted us as soon as we walked in . Great experience! Great store and great service! Decided on this couch and chair and I'm super excited to get it😁. Thank you Clay!!

Clay was great!

Clay assisted us with the purchase of our furniture, he was very knowledgeable.

Joan, our sales rep, was knowledgeable, patient, and diligent. Very happy this is the end of my sofa shopping.

Lori is a wonderful sales person. I talked to her on the phone and she met us at the door. She set up everything for us. I really appreciate all her help. She is a 5 star sales person. Thank you so much, Lori!

Did not have what we were looking for. Felt very crowded. Kind of jumbled. Just not a good feeling. Felt relieved to get outside.

Brett was extremely helpful and made this process easy!

In 2013 I had a very BAD experience at Ashley. 11 years later I’m giving them a chance again. Sales guy was a nice person and took good care of us. Time will tell if this will end up being a positive experience.

Clay S. was very professional and knowledgeable, answering all our questions and guiding us through the process of buying a bedroom set. Thank you Clay!

Kelly did an amazing job helping us find the furniture that we needed 🩷

We went in looking for an updated loving room set. We worked with Lori Hampl. She was extremely helpful and patient with us. Her customer service was amazing, she made us feel comfortable and welcome. We will definetly be back .

Cathy was extremely helpful with helping me pick out my piece and I’d highly recommend her for any of my friends looking to purchase furniture from Ashley.

Cathy was SO helpful even when we were indecisive about which couch we wanted. Traveled to the Winchester store and was treated so patiently.

Cathy was wonderful!! A great shopping experience and very kind!

Brett did a great job! The checkout was fast, simple and easy! Will definitely return :)

Kelly greeted us with a warm friendly smile. She professionally and competently processed our sale and delivery details. She was terrific.

Joan Kern, very helpful and knowledgeable.

Leah and Clay were great! Solid deal with free delivery. :)

Lori was attentive and helpful with our recliner seats purchase

Joan K. provided us with great customer service. We were shopping for our group home. She was patient, kind and went out of our way to help. Thank you so much for your service!

Cathy was extremely helpful and gave great suggestions!

Cathy helped us purchase a sleeper sofa. She was professional and helped tremendously.

Clay was extremely helpful. He provided several purchase options to ensure my shopping experience meet my needs. I found exactly what I was looking for. Will recommend to my colleagues.

Clay was extremely helpful and knowledgeable.

Lori was AMAZING!!!! She let us explore the couches and was helpful but not overbearing. She ran numbers for us and checked inventory. We weren’t sure which couch and wanted to keep looking, so she kept us updated on the status of the couch which was perfect because we ended up coming back for it!! Ask for Lori when you go in, she’s the best!!

Will was very patient with me. Helped me find a bed that is suitable for me

Clay S. was very helpful and helpful. Definitely recommend him!

Clay S. Was very helpful, and got us a great deal on a clearance sleeper sofa!

Had a great experience at Ashley furniture today! Thanks Brett for all your wonderful help!

Cathy gave us lots of personal attention and answered all of questions. Update… we had our furniture delivered and our hardwood floors in our new home was scratched in 3 places during the delivery and set up. I filed a claim with customer care and included pictures. They denied the claim. Brand new house with brand new wood floors. Ashley furniture was the first furnishings to be put in the house. Unfortunately, we will not purchase any more furniture from them since they won’t fix something that gets damaged during delivery.

Cathy was great at showing us different options for what we were looking for! My only complaint is that the 4th of July sale was confusing. You had to use financing in order to get free delivery and apparently that was the discount. The floor prices did not appear to show any discounts, but we were told they were as low as they could go. Overall, our experience was fine and we are excited for our new couches.

Great experience no pressure and found what we were looking for. Brett was super helpful Update 6/24/24-furniture arrived damaged delivery guys took off so we could not address with them. claims filed but we have not heard back yet

I had a great experience shopping recently at Ashley Furniture in Winchester. Cathy was very helpful and was able to expedite delivery of our bedroom furniture. Ashley does not disappoint, our 9-yr Living Room Furniture still looks brand new, even after daily use!

Clay was so helpful and knowledgeable

Joan Kern was so awesome!!

Brett was an outstanding young man and very helpful.

Kelly did a great job helping us!

Clay was very helpful and very patient help us out so much

Our agent was Fabulous. She could not have been any nicer. I appreciate all of her help.

Great service from Lori Hampl

Will was amazing and helped us find a great couch.

Brett was so helpful and knowledgeable of the items we were searching for. He did not try to sell the most expensive items. He showed us all variations and price points. He was not pushy like most salesman are. He was a pleasure to work with. We will definitely be back.

Joan was amazing! She really listened to what we were looking for and made suggestions based on what we liked as we looked at different couch/love seat sets.

My husband and I bought living and dining room furniture. Loved what we found and enjoyed the experience

Cathy was very helpful and pleasant. I wasn’t sure what was needed nor what I actually wanted and she displayed remarkable patience.

Cathy did such a fantastic job with helping us find dressers today at Ashleys! Very patient, knowledgeable and kind our entire visit. She respected our time with deciding between two pieces and we really appreciated that she wasn’t pushy at ALL as that seams to be an issue with other places. Thank you Cathy for such great service!

Kelly was great. She answered all our questions and was thorough with everything.

Kelly was great!

Joan has great service and knowledge of the products. Very friendly and helpful.

We found exactly what we wanted in no time at all thanks to Clay

Had a great experience selecting an adjustable mattress system with Lori Hampl as our guide through the entire process. Mattress buying has become so customizable that you need a expert that can step you through the process. We got just what we needed and are very happy with the end result. Thank you, Lori!

Clay was quick to lend a hand and did a great job explaining the purchasing process. Will definitely be back!

Our experience at Ashley was a positive one that resulted in the purchase of our new couch. The overall experience was no pressure and easy from the moment we walked in until the time we left.

Joan has done an amazing job helping us select and buy a couch. She volunteered to come in store an hour early to fit our schedule to discuss and buy the couch.

Came in today on June 3rd to purchase a dining table set and Kathy C was a great help.

Lori was great! So friendly, but not pushy. I really enjoyed working with her

Joan kern wad very knowledgeable about the bed we bought and helped us with our decision that will impact for years to come! We are very happy with the whole exercise!

Clay was amazing

Kelly was extremely knowledgeable about availability when we descrived what we were looking for and she was also exceptionally friendly and efficient in completing our sale!

We went to Ashley after having a bad experience with another local furniture store. We were immediately greeted by Kelly. She provided exceptional service. I will forever be an Ashley customer because of Kelly.

Kelly was very helpful

I worked with Cathy. Very patient and helpful. No pressure and simple.

Kelly was amazing in helping me find everything I was looking for!

We were looking for a sofa for our home and as expected Ashley’s always have the best options to browse through. During our visit Cathy was very helpful and we appreciated her help.

Cathy did an excellent job. She was persistent without being pushy. She is very knowledgeable.

Clay was wonderful! Super helpful and attentive. He was also so sweet and ya’ll are lucky to have him!

William at Ashley in Winchester has been AMAZING. Extremely helpful answered all questions and any concerns we had. Bought a couple pieces extremely happy with everything. Great job William and thank you.

Clay was very patient and helpful.

Clay was awesome. Made the experience fast and easy. New couch!

Catherine give me a good customer service, very patience and friendly.

Brett is a wonderful salesman, very honest, and listens to what you say to make sure you find exactly what you want! if you come here make sure you ask for Brett!

Clay was very helpful in our search for new furniture! Thanks again

Joan has been wonderful! She has helped us so much with our most recent furniture purchase. She was not pushy but extremely helpful. We will come back to her next time we have a need.

Will and clay where awesome Great customer service , answered all questions accordingly explained everything made things clear hassle free .

Cathy was very nice and professional! She took great care of us!

Joan was very helpful and informative as we searched for a new sectional. She was there when we needed her, but was very respectful of our choices and preferences and it never felt like she was trying to push anything on us.

We had great experience with Kelly from the Winchester store! We didn’t feel rushed at all and ended up with a beautiful new couch!

Clay and Smitty did a great job helping us find a new bedroom set for our kid! We are happy with the assistance and patience they provided us. It did take over an hour to get through the financing and purchasing part though...

Lori was patient and researched all options to make sure our purchase was exactly what we wanted. She didn’t pressure us and gave us our private time to discuss everything before buying. Great job

Will was very helpful when we bought our couch and coffee table

Cathy was great. She answered all of our questions and didn't hover while we were looking around

(Translated by Google) John Kerns (Original) Joan Kerns

Had to replace a pillow that my partner and I left in a hotel and Kelly was super informative and helpful. She was kind and down to earth as well which always helps. When you go ask for Kelly and she will get you what you need!

Lori is professional and knowledgeable. We appreciate the excellent service!

Cathy was a wonderful help and I greatly appreciate all of her assistance

Joan was amazing at helping us with our purchase.

Joan was so helpful answering all the questions we had and breaking down all of our options! :)

Brett was awesome at helping me with my furniture. Thanks!

Kelly was absolutely outstanding! Her expertise in helping us better understand our choices and options was matched only by her patience and good cheer. We will make it a point to work with her on further purchases!

We came to Ashlee to get a mattress and Brett was so he was so helpful I appreciate his help

Kelly

Joan Kern was a friendly person and kind thanks to her we got a nice family sectional that we love it !thanks to Ashley store to have so wonderful sales people!

Joan kern great selling job and very helpful for my purchase

Clay the sales representative greated me at the door with a smile and lead me through the show room to the best peace of furniture I have ever set on, it has every feature possible , he just made me my best purchase of the year . The rest of the team also was very kind even though I came in around closing time and finished the sale .

Thea has been an awesome person to work with. She answers questions and doesn't push items. She gives great suggestions. I've had a wonderful experience and the paperwork was super quick to complete. Thank you!

It is very nice. Definitely recommend :)

Kelly was a great help with finding us a dining room server. She answered all of our questions and was very pleasant to work with in our search.

My wife and I came into Ashley Furniture and were helped by Clay who was extremely knowledgeable and helped us find two reclining sofas for a great price. We will definitely shop here again in the future.

Kelly was great and very helpful!

Brett was of great help and was super patient while I decided what to get. He especially explained about each mattress to me about benefits and cost of each. In the end, I pretty much am going home happy with my purchases. Thank you so much Brett!!!

Clay was great! He helped us find exactly what we were looking for and was not pushy at all. Thanks for the help, Clay!

My husband and I recently moved from a condo to a single family home. Will met with us five times and helped us choose all of our furniture. We appreciated his customer service.

Cathy was so pleasant helpful and friendly such a nice experience in buying my living room set with her Thank You Cathy !!!!

Brett and Smiddy are the best. Definitely recommend working with them if you need furniture. I will be back again.

Cathy

Very poor customer service. Not friendly. Not interested to help. Probably racist

My husband and I were purchasing the last items for our living room. We were here for the ottoman to match the furniture we recently purchased and end tables and a coffee table. We had to leave to go home for measurements with the plan to return to purchase. Kelly was helping us but she became ill and had to go home. Before she left she made sure to send my husband a text stating that she had to go home but she had given our information to one of her associates -Thea. What great teamwork and professionalism.

Joan Kern was fabulous 👌

Clay was great helping us find the perfect sectional!

Catherine did a great job answering all my questions and helping me every step of way.

Brett was awesome and very helpful. He was knowledgeable about what was available even if it was not on the floor. Thanks!

Cathy waa friendly and did great .. i have worked with her before and she remembered me from 7 years very impressed

Great service, excellent salesmen. Get Brett if you can.

Cathy was very nice and was very knowledgeable on the beds! She showed us multiple different ones till we found the one we liked.

Brett is super knowledgeable and helped us find everything we need

Cathy was so helpful and found me exactly what I needed. This was my first time shopping with Ashley’s and I’ll definitely be back.

Friendly, helpful but didn't hover.

Had a great experience working with Joan. She made our experience quick and easy!

Great people and experience!!

Today I was helped by Joan Kern, who was very patient and helpful in helping me find the right furniture, she was truly a blessing to me.A very kind and supportive person.Thank you Joan

Brett was absolutely amazing, found us exactly what we wanted, was very professional and I highly recommend asking for him when you come by!

I was in and out very quickly. Clay did a great job helping me decide what recliners were best for me and got the paperwork done very fast.

Joan Kern was amazing in helping us find bedroom and living room furniture. We are very happy with her.

Joan was totally awesome! Very helpful! My wife and I came in just looking for ideas and we found exactly what we were looking for. Thank you, Joan!

CATHY She was a very efficient assistant in helping us find what we were looking for, I hope you can assist and look for her, very kind.

Clay and Simty

Cathy has been helpful and patient with us while we made a decision on which couch fit our needs. Great customer service.

Kelly was awesome. Friendly and professional.

Brent excellent service 👌

Cathy was wonderful and helped me find a lovely bedroom set.

Brett did great

Clay is awesome so helpful and knowledgeable helped us with our decor too love it!!

Joan Keen was very helpful and answered all of our questions. She gave us plenty of time to review all of the sectional sofas on display. Great job!

Brett was so helpful. Thank you

I received an amazing service from Lorry, he informed me and helped me with my first purchase, it was so easy, it was here and now

Kelly was great to work with. Very perfessional and knowledgeable!

didnt harrass, very nice, very helpful.

Joan did a fantastic job.

Cathy was really helpful, kind, and fun to work with picking out our new living room set. She helped us with choosing the stupendous set which we love.

Clay was our salesman, he was helpful and professional. This is the second time we purchased from Clay. Store is clean and beautifully decorated. One negative comment, everytime we've been to Ashley and purchased, the check out process is extremely slow and methodical. Takes an hour or more to leave. That process really needs to be streamlined, never had such long wait time at other furniture stores.

Joan was amazing! She made this process so easy , highly recommend coming to see her at the Winchester location!

Brett was absolutely amazing!! He helped pick out a mattress for my daughter that was absolutely much needed! He was funny and did so much to help her out! We had a wonderful experience!!

We had a very good experience with Cathy at Ashley Furniture today. She introduced us to the bedding specialist, who showed us a fantastic mattress that is perfect for our needs.

Joan was amazing to work with, and i highly recommend her to anyone interested in knowledgeable service!

Clay was great!

Had a great experience with Clay at the Winchester store. He was helping us search for a new couch and mattress. He was very knowledgeable and professional. Helped us when needed, yet gave us space to talk amongst ourselves about the products. Def give him and the store five stars and will be back again for sure.

Went into the store to find a new reclining couch. Lori was so kind and helpful as we looked around the store! Very good experience!

Lori Hampl was such a joy to work with Very helpful, friendly and made the whole process simple. Thank you

We met a very friendly sales representative today, Clay helped us find new love seats to replace our old furniture. It was a pleasure to meet him. He was very helpful, showing us different pieces to choose from.

Clay was very patient and helpful throughout our entire purchase! He was helpful in explaining all details for our order and answering all our questions! Even as far as grabbing pieces from the other side of the store for us to view them together!

Lori was fabulous!!! No pressure and wanted to make sure I got exactly what I wanted even if that meant I needed to wait.... She was very patient with me little one and super helpful with all my indecisiveness even carrying a pillow around the store for me to make sure my color schemes matched up. Highly recommend!!

Absolutely wonderful customer service. Thank you so much. I will recommend to any one.

Clay was super helpful with getting us a new couch for our new home.

Joan is a great person and such a great personality

Joan was super helpful and very friendly! She was able to get us sorted and have our furniture ordered while being very helfpful and informative

Lori was very helpful very knowledgeable about the items. Very patient with us finding the right piece of furniture.

Great customer service and experience with lori. Very knowledgeable,helpful and patient.

I came in to look for a sofa and Jone has done a great job in helping me to exactly what I was looking for. Thanks!

Lori is great loved her help

They have very pretty furniture and a worker named Brett was very kind and helpful with everything. I genuinely enjoyed my experience here and found my dream furniture.

Great help!!! Thank you Kelly!!!

Clay did a great job helping me find a sectional for my apartment!

Kelly took great care of us! Would definitely recommend seeing her and coming back to do business here at Ashley’s

Very helpful in answering my questions, getting me added to an existing account and completing my purchase

The sales folks here are so sweet the warranty of the products they sell however is a complete Scam We purchased a living room set from Ashley as well as the extended warranty. On 03/19/2024 we made a claim as the seat of the sofa broke and tilted at a 45 degree angle. Upon inspecting the bottom of the love seat and the reclining chair we found a welded point of the chairs frame was snapped and the clips and springs were not holding in the love seat as well. We were advised by an Ashley rep to put it all on a claim and that is why the set was discontinued. We submitted the claim to Montage the insurance company Ashley uses and were told a technician needed to inspect the furniture for repair. He finally arrived 04/11. Then after almost a month of unusable furniture the claim for the recliner is approved and he sofa and love seat is denied (both of which show verified broken springs / Clip issues) because the foam underneath is ripped and they do not cover foam. Budget furniture Go to Schewles