Ashley Store Woodbridge, VA

Daniel was great! Very knowledgeable and really made it easy to buy what I needed.

We had the best experience at Ashley Furniture. Liz Davis was very thorough, helpful and friendly! She made the process of buying a couch so easy. Absolutely recommend!

I was able to make a deal, and purchase furniture at a discounted rate. Thank you, Ashley of Woodbridge!

Daniel was amazing! He was super helpful. Ask for him anytime you come into Ashley!!!

Juan Saenz was very good! He welcomed us as we entered but wasn’t too pushy or clingy like some sales people can be. He was very attentive to or needs and had a wealth of knowledge about Ashley products once we told him what we were looking for. He gave us several options. When we needed a moment to discuss he had no issues giving us time. He thoroughly went over various routes of payments and discussed various protection plans associated with our purchase. We didn’t feel rushed or pressured in any way. Will 100% come back to do business with Juan in the future!!

We came in and were taken care of right away. Shane helped us get together furniture sets, he was knowledgeable and quick with the process. He helped us configure different furniture sets to find the best fit for us. Would highly recommend coming in and asking for Shane!

Beth was great to work with 10 out of 10

Shane was an excellent salesman. Patient, knowledgeable and friendly. A perfect sales experience.

BETH AND Amhaad help us and it was great.

Liz Davis was amazing. She listened & showed me exactly what I wanted from their inventory. The store has a lot of quality furniture, but their real jewel is a sales person who pays attention and guides you where you find whst you want! Reccommend them highly!

Beth was great. She helped us out with everything we needed and gave us a great price!

Ms. Beth did a great job. She helped me with everything and answered all my questions. Great customer service you should give her a raise.

I would give zero stars if I could. Do not waste your time coming to this store. I had to visit the store 4 times and call twice to get status of my order. Absolutely no communication came from them unless I checked in. Was originally told it would take 2 weeks for my item to be shipped to the local warehouse at which time I'd get a call to schedule delivery. No call. Checked in, and the arrival date changed to the end of the month, 2 more weeks. I waited until a week after they told me the updated date. Checked in, and my item arrived but it was damaged. I was told they would call me the next day during business hours to give me an updated timeline. No call. Checked in again about 10 days later. Arrived, Huzzah! They scheduled delivery for that following Friday; they will call on Thursday to give me my 3hr window for delivery. No call on Thursday. I go in again, was told still on schedule, estimated delivery in 90 minutes, so I'm told to run home. 3 hours later still no delivery, at which point I have to pick up the kids and risk missing the delivery. They arrived, 4 hours late, and outside of normal business hours. I received a voicemail the next day to check in about my delivery experience. I called back and tried to wait to get a person, and the line eventually dumped me into a voicemail box. I left a voicemail with the above experience. Did they call back? Of course they didn't. Value City has better customer service. If you value your time and want your furniture to arrive without waiting weeks on end all the while pestering them to give you any kind of information, go somewhere else.

Daniel and The Team was very nice. They made our buy as smooth as they can.

Jill was very knowledgeable and helpful. Chad was great, he made the deal happen

Absolutely loved my experience with all the workers at Ashley but I definitely have to give the most props to Shane who was extremely helpful from the beginning of our visit all the way until our purchase being finalized. If you want a great experience and wonderful service be sure to ask for Shane he will definitely make sure you are completely happy with your choices and purchases.

Beth is the most pleasant and professional and loving person for this job. She helped use out a lot!! Thanks 🙏

Amazing experience at Ashley’s! Great knowledge and experience when purchasing sectional and tempurpedic.

Our sales rep Shane was very helpful with making my purchase. He was informative and knowledgeable about the different furniture pieces I inquired about. I am very satisfied with the selection I made and I look forward to enjoying my new furniture.

Chad was a very big help. He helped me find a perfect bedroom set in a color that I wanted when I asked if the store had multiple color options. Very friendly staff. The process was quick and easy.

Daniel as very patient as I strolled the store to decide on my purchase. Abdul, his manager, ensured I was completely happy with my purchase and split my delivery at no cost. Awesome experience and I got several great deals!.

They do not deserve any stars, it has been one of the worst experiences, my husband and I decided to buy a bed there, the person who helped us explained the numbers that we agreed on and emphasized that it was interest free for the entire time to pay, when my husband and I wanted to make the first payment, they had assigned 10% interest and in addition to that they added a protection to which we said from the beginning that we did not want it, the guy said one thing and put another on the paper, in which we trusted his word since it was late the store had already closed, and we were with our two daughters signing said papers, when we went to complain about it no one took responsibility, the salesman who lied to us, denied what he told us at all times, so the manager at that time approached and to avoid causing a stir said tomorrow I will call you with an answer, the next day he called us and said he could not do Nothing, so no one takes responsibility for their LYING sellers, where is their integrity? Honestly, it leaves a lot to be said about all these people, and I'm still waiting for someone to call me to face up to what happened.

We had such a wonderful experience shopping at Ashley’s Furniture thanks to Beth! From the moment we walked in, she greeted us with such a friendly and welcoming attitude. She took the time to really understand what we were looking for, offered great suggestions, and never once made us feel rushed or pressured. Beth’s knowledge and patience made the entire process stress-free and enjoyable. She truly went above and beyond to make sure we found pieces that fit our style, comfort, and budget. We couldn’t be happier with our purchase, and it’s all thanks to her exceptional service. If you’re shopping for furniture, ask for Beth you’ll be in the best hands!

Juan Saenz was super easy to work with and incredibly knowledgeable. Highly recommend!

I recommend ordering with Daniel a very good person and he does space you everything you need

Ask for Shane! He was so nice and helpful. He understood our limitations and helped us find the perfect piece for our needs.

The staff at Ashley Furniture here in Woodbridge is very friendly, knowledgeable and helpful! Highly recommend Daniel, he was so helpful and was able to make sure we were taken care of!

Very helpful and informative, does not offer military discount at this location.

Beth was absolutely amazing! She made the entire process of getting our bed smooth, stress-free, and even enjoyable. She was incredibly knowledgeable, patient, and genuinely cared about helping us find the right fit. Her friendly attitude and attention to detail made all the difference. If you’re looking for great service and someone who truly goes above and beyond, ask for Beth. You won’t be disappointed!

Beth was amazing! Her skills helped us so much getting a new couch for our family on short. Thank you!

Beth was an amazing employee, she helped us choose a table.

Daniel great customer service friendly energetic and very knowledgeable and helpful please give him a raise

Shane put forth his greatest effort to guarantee that we experienced the highest level of comfort and confidence in our purchase at Ashley. We traveled a bit to make sure that everything was marketed correctly. Our online search was not only for furniture that looked appealing and came from a trusted company, but also for products that met our quality standards for our family. We wanted to ensure that if anything went wrong, we could address it right away. We bought a new recliner from the best company in town.

Beth and Ahmed were very helpful and attentive while couch shopping. Not pushy in a sales position type of way. Gave us space and time to talk it over and think about our purchase decision. We were dealing with an elderly family member while trying to shop and they were very sympathetic to our needs. Was a great shopping experience at Ashley…Thank you!!!

Good

Juan Saenz was a fantastic help! I walked in with the intention to buy a sofa but was not sure what I could afford or what would work for my home. I honestly wasn't sure if I would find something I liked or that would work for my home. Juan gave me time to look around, showed me options that would work for not only my budget but also my living space. What I really appreciate is that Juan did not try to pressure me to make a purchase or chase me around the store. He gave me space to look, answered questions, and provided options that were helpful. He was really patient, kind, and ready to help. It made my experience easier and I am so happy with the purchase I made. I would definitely return to work with Juan again. Thank you for your kind service.

Love it

Shane was great, quick and easy. If you visit ask for him!

Beth was extremely helpful and patient with me after finally choosing my final selections the third visit. Answered all my questions and concerns. Helped me figure out the right configuration along with her manager for my living room.

Aida the trainer and Daniel the sales rep were very great . I appreciate the experience me and Leilani are very satisfied with our purchase . Thank you both !!!

Brother Juan! Had been very informing, NON-pushy on sale, pure FAMILY!. Great customer service and very knowledgeable of products all around, even insight on how items would work/fit in homes.

I recently purchased a Larce four-piece sectional couch and a Nectar mattress through Shane at Ashley Home Furniture in Woodbridge, VA and could not be happier. Shane was very professional and helpful throughout the entire process while having a low-pressure sales approach. We love the furniture and could not be more pleased with the store personnel and the process as a whole. Definitely recommend for your next large furniture purchase.

BEWARE! Specifically of the sales person “Zofar” who will do anything to make a sale! I told her on two separate visits that I have to be careful about the sofa I purchase because I have a very narrow staircase and unless it’s small or two pieces it won’t fit. She assured me that the couch I was interested in was two separate recliners. A BIG FAT LIE!! After waiting for over a week I had to decline the delivery when they arrived! The driver asked me to sign a waiver in the case of damage and I completely refused because I have been down this road before and know best! I guess it doesn’t matter now commission earned.

Juan Saenz was very helpful.

Much faster delivery than projected. I would rather it come earlier than planned than later!

Mrs. Stacy and Mr. Juan were so informative and patient with answering my questions and going the extra mile to help me.

Juan Saenz was extremely attentive and helpful throughout our entire visit. We really enjoyed our furniture shopping experience with Juan

Juan Saenz was such a great assistance!!! He was not pushy but very helpful in helping us with options regarding our purchase!!! Great service!!

Juan S was very helpful, and patient with explaining the process.We really appreciated how polite he was with us. He was very welcoming and are grateful for his help.

Shane was great and very helpful!

Extremely good in-store experience. The sales team were very helpful and knowledgable, Liz in particular was quite easy to work with. Extremely BAD wait/delivery experience. I was told in the store that it would take about a week from my purchase date (May 24) for me to get my mattress. When I called to ask if the mattress had gotten to the warehouse and when I could schedule my delivery, I was told that it wouldn't actually arrive at the warehouse until JUNE 19! And that I could then expect them to make the delivery that Saturday (I paid for the Saturday delivery for convenience of not having to take a day off of work for this), June 21st. Believing that this would actually happen, I arranged to have my old mattress taken away on the 19th, and I could sleep on my crappy guest mattress for a few nights and be fine. HOWEVER! When I called on the 19th to see if it had arrived and to set up my delivery, I was told it hadn't arrived yet. Maybe it'll arrive on the 20th and MAYBE I could get it on the 21st. No communication happened after that until I actually called on the 20th and was told that it would arrive on the 23rd and I could have it delivered on the 24th. I made the mistake of believing it this time and took off work on the 24th, because by now I'm desperate to sleep on a good mattress and not my guest mattress. The 23rd arrived, and yet again it is delayed. I had already arranged things with my job so that I could take the day off and now I must switch the day I take off? This is causing some real insane inconvenience at this point. Perhaps I'll get my mattress on the 24th, but I don't believe it at this point. The biggest problem with this process was that they continuously made promises that WERE NOT TRUE and I made arrangements based on those promises to my DEEP inconvenience. If I don't get the item on the 24th, I'm changing my review to 1 star. UPDATE: I did finally receipt my mattress on the 25th of June. The mattress is very comfortable and exactly what I wanted. I would like the people in charge of customer care to make note of this: The problem I had boiled down to being told that my item would arrive on a specific date and could be delivered on a specific date and then that not being true. If you don't know if something will arrive on a day and it's unsure, you should make sure that the customer KNOWS that and knows not to make arrangements.

Liz Davis was amazing. She gave the best presentation of the pro adapt bed and base. We left feeling refreshed just from her presentation. She's the best. Ask for her when you come.

Had a great experience with our salesman Brian! He was super helpful, friendly and made the whole process easy! Really appreciate him and would definitely reccomend if you’re shopping here.

Came in to look for a new sofa and was amazed at the customer service provided by Brian. He was super helpful and kind, his great personality made this experience enjoyable and he helped us pick a great reclinable sofa.

Brian was very helpful. He helped accommodate my needs and helped with suggestions

You feel confused and don’t really don’t know how to start on your house fornitures, make sure you get Juan, his charisma, patience and availability to understand what my wife’s wanted, made an experience at Ashley’s great 10/10 recommend him.

Juan Saenz was my salesman and he was absolutely great! He was very patient and knowledgeable and suggested the perfect pieces for our new home!

Great experience with Beth!!!

Bryan was an awesome salesman and helped us select just the sectional sofa we wanted at a great price! Very happy with the sales experience.

Cindy & Beth were so wonderful they listen to my mom concerns then helping my mom find the perfect Power lift recliner chair and getting a great delivery

Very quite . Clean store .

Juan Saenz is by far the best!!! He made us feel very comfortable through out the entire process and he got us a great deal! He really took the time to explain everything to us!!! Thank you Juan!!!

These guys are great!!! Juan Saenz is the MAN! Stayed late for us and gave us space to make our decisions and got us a GREAT DEAL!

I wish I can give them 0 star I went there and I felt not welcomed they are so rude and unprofessional I would not recommend any body to go there

I couldn't give less than one star, but I would have gave them 0 stars. I had a terrible experience today. I went in and when employee was right there, she didn't greet us or even acknowledge us, one of the managers or looked like a manager, was there looked me straight in the eye and didn't even say hi to us and I encounter one more employee, and yet to acknowledge us or greet us, they acted like they don't care or they don't need our business. So we turned around and walked right out. Cuz, I'm not interested to give my money to business that doesn't acknowledge me.

Liz is a great person. Find her, she will help you patiently. Ashley is always the best when you need any kind of furniture anyway.

We have been Ashley Furniture customers for over 15 years, and working with Liz at the Woodbridge, VA location has re-solidified why we keep coming back. Liz always goes above and beyond to help us find the best deals and make sure we’re completely satisfied. Her friendly attitude and expert knowledge make every visit a great experience. Highly recommend working with her!

My wife and I have shopped here twice and have had wonderful experiences both times. Jennifer was extremely helpful in finding a dining set that was within our budget and fit all our needs, as well as giving us a lot of great recommendations for our new apartment. Liz was great with helping us choose a new mattress and was very efficient in finding us what we needed. Both ladies were very knowledgeable and extremely kind and helpful. We would absolutely recommend visiting Ashley and asking for either Jennifer or Liz

Extremely good experience! Liz was so knowledgeable and helpful and gave us plenty of her time finding the right fit for me. 10/10 i will definitely be back.

(Translated by Google) I liked Juan Sáenz's attention. He is a person with a lot of patience and empathy and he helps you a lot to resolve doubts. I recommend him because either you have a nice purchase in this place ☺️ (Original) Me gustó la atención de Juan Sáenz es una persona con mucha paciencia y empatía y te ayuda mucho a resolver dudas, lo recomiendo porque sea que tengan una bonita compra en este lugar ☺️

(Translated by Google) Hello, I bought some furniture. They said it would take a week. Then I called because it hadn't arrived. I went to the store and they told me it would take a month. I wanted to cancel the furniture and they didn't give me any advice. They took money from my account. I go and they tell me they don't have a system, that I should come back tomorrow. I go and they never solve anything. Juan Sáenz (Original) Hola compré unos muebles decían que se tardaba 1 semana después llame ya que no llegaron fui a la tienda y me dicen que se van a tardar 1 mes quise cancelar los muebles y no me de jarrón me sacaron plata de mi cuenta Voy y me dicen que no tienen sistema que vuelva mañana voy y nunca me solucionan nada Juan Sáenz

Liz in particular was very helpful in setting up the purchase for a set of living room end tables and coffee table that were not actually on the showroom floor so we had to place a special order.

If I could give this location 0 stars I would. I was told I could cancel my order within 48 hours of delivery which is reasonable. I came in a month and a half before I needed the pieces to be delivered and was told it’s not their policy to cancel order?!?! How does that even make sense. The manager and the older women at the checkout counter were beyond rude. Their own sales associates at the store said that policy didn’t make sense and they never heard of that before. This is second and last time I purchase anything from this locations. Unprofessional, rude and lies!

Beth is a very professional retailer representative and it was a pleasure to shop my furniture in here.

The sales rep Juan was very helpful. Sales transition very smooth. He provided details on the product warranty and materials.

Normally I’m very off out by Salespeople, but Juan gave me an appropriate amount of distance to make the decision without any high pressure tactics. We knew what we wanted before dealing with him and didn’t see any high pressure upsells. It was pretty refreshing not having to deal with the typical salesperson tricks.

Juan, Valarie, and Samina were great help and made the purchasing process smooth and transparent

Juan was very friendly helpful great service and courteous He had a lot of experience and was able to make my selection overall very happy with the experience

Came with the intention of just looking and ended up walking out with a new bedroom set. Liz was amazing to work with and truly could not have made the process easier. If you are ever stopping by this location - Ask for Liz.

Juan Saenz was a wonderful help and very knowledgable

Been going to ashelys for years Beth was wonderful and helped us find a great sectional that will do great for our dogs !

Beth is an excellent salesperson. She is respectful and knowledgeable.

(Translated by Google) I had a bad experience with this store. They screwed me over on a delivery and ruined my credit. Be careful when applying there. (Original) Tube una mala experiencia con esta tienda , me quedaron mal con un deliver, y me arruinaron el credito. Tengan cuidado en aplicar alli.

Great customer service by Beatrice and her team today

I had an outstanding experience at Ashley Furniture thanks to Juan Saenz. From the moment I walked in, Juan was welcoming, knowledgeable, and incredibly patient. He took the time to understand exactly what I was looking for, answered all of my questions thoroughly, and offered helpful suggestions without ever being pushy. Juan made the entire furniture shopping experience smooth and enjoyable. His professionalism and genuine interest in helping me find the right pieces truly stood out. If you’re shopping at Ashley, I highly recommend asking for Juan. you won’t be disappointed!

Liz Davis, was very helpful! We had great experience. Great customer service. We love the soft comfortable manual recliner.. Great selection in Woodbridge Ashley furniture location. Definitely recommend

Liz was amazing and very helpful! She is very informative and helped me choose a great mattress.

Juan Saenz went above and beyond to ensure I found the perfect couch. He patiently explained all the features and options, making sure I was fully satisfied with my choice. The couch not only complements my living room but also offers unparalleled comfort. This has been one of my best furniture shopping experiences—thank you, Juan Sáenz.

Liz Davis was very helpful and helped to make the shopping experience at Ashley's furniture much more friendly

Liz was so knowledgeable and helpful. Fancy and Jill was so welcoming.

I just wanted to take a moment to sincerely thank Jennifer for her outstanding help during our recent visit to Ashley Furniture. Your professionalism, patience, and knowledge made the process of choosing the perfect furniture set so much easier and more enjoyable for us. We truly appreciated how you took the time to understand our needs and preferences, and guided us to find something that fits both our style and budget. Your support made a big difference, and we couldn’t be happier with our purchase. Thanks again for your excellent service!

Juan Saenz is the man! Go see him and he will get you squared away!

Keith was super patient and absolutely a joy to work with; he helped us choose some great pieces and we will be back thanks keith!

Juan Saenz was very nice and helpful

Very convenient location and parking. The sales person. Beth was very polite, friendly and helpful but not in a pushy way. The checkout was good and delivery time is very good. Overall I say a ten out of ten! Will definitely return if other furniture.

Went in with my husband just to look around for mattress options. Keith and Liz helped us make the best purchase! We definitely left with a big smile. We would do it all over again. Highly, highly recommend.

Juan was soo helpful wonderful person working with us throughout the whole process we really appreciate him soo much recommending him to everyone to purchase from him.

Thank you Kieth, I really appreciated your service today. Your knowledge, advice and recommendations were on point with no pressure. Keith, because of you I would definitely return for all my future furniture needs.

Beth was so kind and a great help. Ask for her when you come in!

I have purchased a few pieces from this store and everytime, it's been a great experience. This time I worked with Juan Saenz...very nice guy and knows his stuff!

Come and ask for Keith, he’s awesome!

Beth was very helpful! Ask for her when you come.

Beth was very Courteous and helpful. She allowed me time to find the perfect mattress replacement. I would recommend you go and see her for all your mattress needs.

Cindy is amazing patient and very kind 10/10

Ms. Stacey at Ashley Furniture store was absolutely amazing. Thank you for being so patient and understanding.

Beth was very friendly from the door. She was helpful with questions and I recommend Beth to help you when buying furniture.

Beth

Love the furniture and Beth was great.

Beth was great! She was very friendly and shared a lot of information. Thank you!

I had fantastic experience with Juan Saenz at Ashley Furniture. From the moment I walked in, they made me feel welcome without being pushy. Juan is knowledgeable about the furniture, helped me find pieces that fit my style, budget, layout and manufacture. Juan friendly and approachable attitude made the whole process seamless. If you’re looking for someone who truly listens and cares about finding you the right furniture, I highly recommend Juan!

Cindy was so helpful! She helped us find exactly what we were looking for to make our new house into a home. She made it so easy for us to manage payment from a distance and even easier to guide us through what we wanted in the store! We are so so thankful for Cindy!

We really appreciated Juan Saenz friendly service today. He was more than helpful and it's probably one of the best experiences we had buying furniture. I feel like I could have walked out with out buying anything and I wouldn't have felt any pressure. We would definitely return to see Juan for any future furniture needs.

Cindy is so amazing! Greeted us at the door and was so helpful but never forceful or pushy. Answered all questions and was really personable! Come see her for anything you need here!

The furniture is the quality you expect for Ashley and the sales team is a bit pushy. Those two items aside, the price was fair and Beth did a fine job. It takes 30mim for them to take payment and that is a bit frustrating as well.

Beth was detailed with all the information I needed. Took her time and ensured I was good and know what I was going in for. Amazing customer experience and I shall surely be back

Liz and Edgar were very professional and helped us end the search for a couch. Highly recommend this location and trusting in the products the store has to offer.

Juan provided excellent service in assisting me to find a recliner that suits my need. He was patient and provide information on the product that allow me the best choice at a reasonable price. I am very happy with my purchase.

Liz David she is amazing saler.

Juan Saenz helped me two days in a row while I was looking for a new bedroom set and trying to make sure the measurements were good and that my preferences were met. He was a great person to be around. Very knowledgeable about mattresses and willing to help without being a pushy salesman.

Paul Moore is extremely patient and ready to help. Thanks Mr Paul

Paul Moore is fantastic!! Took us a long time to to pick up our furniture

Our helper Beth was very sweet and nice!

Thank you Beth for a great experience today. The Ashley Store in Woodbridge has always been good to me!

Jaun was very helpful with us today for good service

Mr Juan Saenz was very professional. He was so patient; he took us round the entire store and showed us the types of beds available. He answered our questions, and helped us in choosing the furniture the suit our needs. He's really a great asset to Ashley Furniture.

Came with the intention of just looking and ended up walking out with a new dining set and coffee table. Beth was amazing to work with and truly could not have made the process easier. If you are ever stopping by this location - Ask for Beth!!!! 🫶🏼

Juan was friendly and not pushy. Explained things thoroughly and was very accommodating. If we need to add any more pieces we will be back!

Liz and Samina were both extremely helpful and not pushy at all. Had a great experience on both my visits. I’ll be returning soon to get a new mattress.

Paul Moore was an amazing advisor, he was very helpful and explained the process very easily.

All of the staff here were extremely friendly, helpful, and not “salesy”. It made the whole experience of buying a new couch a much easier experience knowing that the team was there to help and not to just sell me on an item. Will be shopping here again for future purchases 😊

Jennifer was great! Very helpful and knowledgeable. I got a great set!

Samina explained everything with detail and showed us what we wanted. Excellent service

Paul Moore was amazing soon as I walked in he heard my terms and conditions and made sure I walked out with the perfect couch for me… Definitely will be back for more home pieces, thanks Ashley’s

Mr Paul thank you for the smooth transaction

I had one of the best experiences at Ashley today! Ms. Liz is it true definition of great customer service. She was very attentive and meant all my needs far beyond my expectations. She was very knowledgeable with the products especially the mattresses! I will definitely be back in the future!

Excellent service from the GM to the service desk.

My wife and I had a very pleasant customer experience with Juan from the Woodbridge Ashley location. He was very knowledgeable, attentive, and well spoken. Provided excellent customer service without feeling pushy or pressuring us to buy and helped us get a wonderful dining table.

Liz Davis, greeted us at the door and right from the start was very friendly, calm, let us know about her expertise in exactly what we were looking for, which was a mattress. We had never been fitted for a mattress or pillow before. She explained everything and demonstrated the products like a pro! We enjoyed the conversation and education she provided. We will certainly come back for her assistance in the near future! Thank you, Liz! - Jaz and Jared

Beth helped me with my furniture purchase. She was awesome. I came in and ordered furniture but decided I wanted something different. Came back the following week. She helped me again. If you go to the Woodbridge Va Ashley furniture store,please ask for Beth. She won't disappoint. She was very kind, patient and helpful.

Beth was so welcoming and very professional.She showed us around and had all the patience for us.

Very easy working with Keith. Would definitely buy here again.

Juan S. was wonderful to work with. We actually were between this set and one from another place. He talked to us about the washable covers and that was enough to make the decision.

Juan was very helpful answering questions. Service was outstanding. We will continue to visit for our furniture needs.

Beth was great!

I went in today and the sales lady Liz was so friendly and helped me with the things I wanted to buy. She very helpful in making my shopping so easy and fun!!! When you go to Woodbridge Ashley store ask for Liz she is so wonderful to work with!!!

I want to say to anyone looking for great customer service and quality furniture come to Ashley‘s in Woodbridge Virginia. My salesman was Juan Saenz and he was amazing. Very professional very knowledgeable and he don’t waste your time. I told him what I was looking for and what my price range was, and he helped me make a great choice! I recommend this store to anyone looking for quality service and quality furniture. I will be back! Thanks Juan! Connica

My husband and I had an amazing experience at Ashley Furniture, thanks to Juan! From the moment we walked in, he was incredibly patient and helpful, especially when we were feeling super indecisive. He took the time to explain every detail about the different mattresses, let us test out various options, and ultimately helped us find the perfect mattress of our dreams! Not only did he help pick out our mattress, but he also helped us with our bedroom set! His knowledge, professionalism, and genuine care made the whole process smooth and enjoyable. If you’re shopping for furniture or a new mattress, we highly recommend asking for Juan—he’s the best!

Paul was very helpful, friendly, and knowledgeable. He helped us with the decision making process. Really appreciated his sense of humor and his patience.

Paul M has great service, very friendly, professional, and accommodated our needs perfectly.

My wife and I went to Ashley Furniture today looking for a rocker chair for our nursery. The sales associate, Juan, showed us a variety of options and we ended up finding the perfect chair, and it was available for pickup within just a week. Juan was a huge help and we are extremely excited with our purchase!

Juan S. was awesome! He helped my husband and I pick out a recliner for our nursery and we couldn’t be happier! He answered all our questions and had all the information we needed to put our minds at ease. Next time you go, ask for Juan!

Amazing service, she helped out a lot

No refund policy! We have been an Ashley customer for a long time. Their refund policy is terrible. Spare yourself from the headache and don't buy anything from them. We recently purchased a set of furniture. A week before the delivery date, I went to the store and asked for a refund because my situation has changed and I no longer needed the product set, which is over $3k. Their response was all sales are final. The most they could do was to request a store credit. I don't want the store credit. If it were a few hundred dollars, then maybe. This is not a good business policy to treat their customers this way. Buy from a place that has a refund policy. You don't want to get stuck in this store. I wish I had paid more attention. I hope this honest review helps you in your decision making. We will no longer do business with this company. Updated on 02/26/2025 Store Credit Validity I was informed in-store that the store credit is valid for five years, not indefinitely. If this information is incorrect, please ensure all sales and customer service personnel are properly informed to avoid confusion. Issues with Ashley Furniture: The issues with Ashley Furniture have continued. My bed set was delivered on Saturday, February 22, 2025. Despite paying for "professional" delivery and installation, I encountered numerous problems immediately following the installation. Upon inspection, I discovered damage to the bed frame, with many screw heads stripped, likely due to the installers using an electric drill for speed. To be honest, I don't generally have a negative view of Ashley Furniture's quality. In this instance, the damage was clearly caused by the installers, who either lacked the necessary skill or did not exercise proper care during installation. Additionally, several support posts beneath the main support beam were improperly installed, with one post completely damaged. The installers removed the bed frame and stated someone would call to reschedule delivery. After three hours without contact, I called the store to report the damage and request a new delivery date. The representative scheduled the new delivery for February 26, 2025. Since it was after 5:00 PM, their "Customer Care" office was closed. I obtained their number and called them on Tuesday, February 25, 2025. A representative assured me that the bed frame and a nightstand were on the truck and would be delivered on February 26, 2025, between 10:00 AM and 1:00 PM. I received both a phone call and a text message confirming this. I took the day off work to receive the delivery. On the day of delivery at 9:45 AM, I received a call from a Customer Care supervisor informing me that there were no deliveries scheduled for me today to an error. As you can imagine, this is incredibly frustrating, especially since I took a day off work. I requested that they be flexible and deliver my items later in the day to avoid me having to take another day off, but they said they could not guarantee it.

Ashley was great to work with. Thanks to Amin & Ahmid.

Just purchased a new sofa. Keith was so helpful. Very easy to work with.

The seller person name Liz was help very nice I do recommend her

Special thanks to Amin and the store manager Ahmed for helping us out.

Very good experience prices are a little much. But Zafar was a great help with buying my new bedroom furniture.

I had an exceptional experience working with Liz during my recent furniture purchase. From the moment I walked into the store, they greeted me warmly and made me feel comfortable. Their knowledge about the products, attention to detail, and genuine interest in helping me find the right pieces made all the difference. Liz was patient, listened carefully to my needs, and offered thoughtful suggestions that suited my style and budget. They never made me feel pressured, which I truly appreciated. Their professionalism and friendly approach turned what could have been a stressful shopping experience into an enjoyable one. Thanks to Liz, I found exactly what I was looking for, and I couldn’t be happier with my furniture. I highly recommend working with them if you’re looking for someone who goes above and beyond to ensure customer satisfaction.

We had a fabulous experience at Ashley’s in Woodbridge! We came in to browse after shopping around at MANY other furniture stores and Liz was a delight from the moment we walked through the doors. She was helpful and there when we needed her but gave us the space to figure things out. Valerie made the finance experience a breeze and enjoyable! We will definitely be coming back for our next furniture purchase soon. Thank you so much for taking such great care of us!

We came in to the only retailer we could find that sold purple pillows, and from the moment we walked in Beth offered the most amazing customer service. She assisted us with finding not only the best pillows, but she made finding furniture for our new place a breeze. Highly recommend checking out this Ashley store. 10/10.

Great experience getting our bedroom and living room set up! Good recommendations and they listened to my direction.

(Translated by Google) Extremely happy with the customer service, everyone in the store, especially Paul Moore, he is an excellent salesman and person. (Original) Sumamente contento con la atención al cliente,todos en la tienda,especialmente Paul Moore el es excelente vendedor y persona

Paul was incredibly helpful sales rep. He let us take our time looking at all the sofas and when we had made a decision he explained the whole process perfectly. We enjoyed chatting with him and are looking forward to our furniture delivery.

Over the holidays I went to purchase a couch and brought my mother along with me to give a second opinion on the couches I was deciding between. When we got to the store, we were greeted by a few staffers who were respectful when I told them our plan to take a look around and that we would come and grab one of them when we were ready. The store manager came to speak to us as we were sitting on a couch trying to decide on which one I would purchase. I was trying to politely tell him that we were still deciding and he completely ignored me and locked onto my mom. He then said “well you must be the one with the purse strings.” My mom corrected him explaining that I was the one buying the couch and he continued to speak to her solely. When the conversation finally shifted to me and we allowed him to show us the options he had in mind, I explained that I had already tested them and it didn’t work for my husband’s bad back. He then said with great exasperation “Well how long did you sit on them? You have to sit on a couch longer than a few minutes to know.” These were only two examples of the very unprofessional things he said to me. My husband and I bought a really great couch from there 7 years ago which is why I came back. But this experience was absolutely terrible. To the store manager, my mother doesn’t hold the purse strings to my purse. And my purse had the full cash payment that ended up going to another business to pay for the new couch in the family room in my house.

Liz was very helpful. She let us walk around the store after she introduced herself and we were able to comfortably shop for our new couch. Once we found the couch that we wanted, we went and got Liz and she handled the paperwork and made sure everything was ordered correctly in a very quick fashion. We will definitely be back.

Liz was super helpful and knowledgeable! Great customer service!

Mr. Paul Moore was amazing. Great service, assisted us from the moment we walked in without pushing anything or trying to just sell anything to us. Gave us our privacy to shop until we were ready

Paul Moore was so quick and helpful!! Answered all of my questions. I was very pleased

Juan Saenz helped us ! Was amazing at explaining everything , very knowledgeable & patient since we had our kiddos with us .

Alberto & Ahmad were extremely helpful!! Coming in store paid off as they beat their online prices! Extremely recommend this store! Thank you so much!

Juan Saenz was very personable and professional. Helped us find exactly what we were searching for as far as a new sofa.

My husband and I have bought furniture twice here with 5 years in between. Just good luck that BOTH times we've ended up working with Mr. Juan Saenz, who has been lovely both times. He's great to work with, explains everything so thoroughly, tailors his recommendations to what is important to you, and then puts zero pressure on you to make a decision. As good as it gets!

Juan was amazing. This was the 2nd time in 6 years we have purchased from this Ashley, and 2nd time with Juan's assistance. He's highly informed, not pushy at all, and helps you make the right choice that you want within your budget. Excellent and easy service!

Juan Saenz was great, he provided excellent information and answered all questions. Will purchase again from him in the future!

Paul was super nice! Very helpful and knowledgeable about the products.. His experience of the entire process made my decision to purchase the (2) dining sets very easy.

Thank you Keith!!! 😊

Excellent customer service. Paul went above and beyond to help us choose our new couch and we couldn’t be happier!

Paul Moore was a huge help and very patient while I made up my mind!

We had Cindy and she was extremely helpful in ordering our furniture for us.

Liz was great and very responsive!

Juan helped us find the perfect chair and ottoman combo for our space! Fantastic job and efficient assistance with everything. Easy to find what we wanted, and great to chat about dogs and family needs as well.

Jennifer has best customer service. Good listener and patience with expert knowledge

Liz was amazing! She provided outstanding customer service!!

The recent adjustments showcase a dedication to optimizing value. The enhanced presentation through increased inventory is truly impressive. Customers will appreciate the thoughtful consideration of both price and availability. This strategic approach is sure to create a positive impact on the overall shopping experience. It's evident that significant effort has been put into these improvements.

Liz was an amazing help in our first of many purchases at Ashley Homestore

Liz did a fantastic job showing us the different types of power recliners Which resulted in a sale. Job well done! Thank you.

Samina was an excellent sales woman! She got me exactly what I wanted and next day delivery! She was very patient and soft spoken. Go see her!!!!! 🙂

Beth was great! She allowed us the opportunity to shop without pressure and was very supportive. Excellent experience!

Juan Saenz is a great salesperson! Very helpful and knowledgeable about the products and services available. He answered all questions and allowed me the space to browse without unnecessary pressure.

Love the staff so easy to make a purchase. Paul Moore was lovely to work with and we found our perfect sectional and recliner. Next purchase we will definitely be back. Thank you Paul and Ashley furniture

Juan was a very nice and respectful guy and gave us a bunch of options and was really respectful!

Amazing service from Juan ! Very knowledgeable and great personality. Will be buying from him again.

Anna was awesome! Very kind and a great help. Go buy furniture from her!

Liz was great in helping us pick out our kitchen table. She went above and beyond suggesting an extra 2 chairs when we have visitors come and recommend to get stools instead of chairs so the extra chairs can be at the island while not being used at the kitchen table. She was very patient with us even when we were indecisive. She help us get this for our kitchen!

Liz and Paul were excellent and helped us get the exact couch we were looking for. They knew the product and helped us make the best decision, without any pressure to hurry up and make a purchase.

Paul was very patient and helpful and I’m 1st time new buyer, thanks for all you do Paul !

DO NOT BUY FROM HERE !! WARRENTY IS NOT VALID PURCHASED A 2,000 SOFA IN JULY 6 WEEKS LATER CUSHIONS SINKING IN .STORE MANAGER TOLD US THAT IT WAS DEFECTIVE WE COULD RETURN IT .5 MONTHS LATER STILL DEALING WITH THE NIGHTMARE OF TRASH FURNITURE. RESEARCH THE ASHLEY FURNITURE STORE ON SOCIAL MEDIA REGUADING WARRENTY AND JUNK FURNITURE PAY MORE MONEY TO GO ELSEWHERE

Paul was absolutely a pleasure to work with !! I recommend anyone that goes to this location to work with him. He made the process seamless!!

I had the pleasure of working with Jennifer, a new addition to the Ashley Home team, and she was so helpful, pleasant and professional. I like how patient she was in walking me through all the living room furniture I was considering for purchase and she recognized me when I returned to the store later that day to finalize the deal. She and her manager, Edgar, both worked with me to make sure I selected the best item for the space limitations I have. I would recommend this store to anyone looking for attentive and knowledgeable customer service as they shop for home furnishings.

Paul was incredibly helpful!!

I had a great, speedy and efficient experience at the Woodbridge location with Paul Moore. He’s very personable and he got us all set up with the bed set, delivery and all else with ease! We’ll be back for sure!

Juan Saenz was fantastic. Our family rotated from an overseas assignment, came in still jet lagged, and he just made it so easy. Great service and sales.

Juan was a gem to work with. Very knowledgeable. Not trying to upsell us and genuinely listening to what worked best for us. Would most definitely come and purchase from him again at Ashley Furniture in Woodbridge.

I had a very specific set of requirements for a new bed frame. Paul Moore was very helpful in showing me all the available options that suited my needs.

Paul was just amazing Very helpful and kind He was personable and respectful Thank you

(Translated by Google) We found what we were looking for thanks to the kind help of Liz Davis (Original) Encontramos los que buscábamos gracias a la ayuda amable de Liz Davis

We had a list of places to go to look for a couch and Ashley happened to be our first stop. Luckily it was cause we found a couch so quickly with the help of Liz. She was great, helped us figure out what we wanted but also left us to really decide ourselves. The perfect mix of helping and leaving us to make our decision. Our whole experience was great!

Good ambiance but very stalky salespeople. I get you earn your commission by selling but if we say we are just browsing and call if you if anything, i dint need to be pacing around me.

Went into Ashley's looking for a sofa, left out with a sofa & bed set . Great work by Paul. Knowledgeable & patient got me right

Great customer service, from Paul Moore!

Great experience Buy from Paul Moore

The staff in the Woodbridge store were excellent in handing our delivery issue and they made sure we left happy. I recommend taking all your furniture needs to the Ashley store in Woodbridge Va.

We enjoyed shopping at Ashley. We recently purchased a sectional with ottoman. The reason I’m rating 2 is because we paid and the furniture was not delivered on the date it was supposed to arrive and an incorrect furniture was delivered. The representative who helped us in store told us that our furniture would be delivered on a particular date and when we didn’t not receive the delivery, we called Ashley, the front desk woman said there is no delivery date for your furniture. The front desk woman gave us a delivery date, and on the day of the delivery after the furniture reached our home, we noticed the order was incorrect. We again had to call the front desk and tell them this was not what we purchased and I believe the sales representative did not do his work and because of him we have an incorrect furniture in our house and now we don’t even know when we will receive the missing piece. We only have half of the furniture in our house. Quite disappointing to see this happening with a huge store like Ashley.

5 stars. Excellent experience. Very helpful. Juan Saenz top notch

Juan helped to find our furniture

Paul was very helpful in custom fitting pillow for optimal sleep. Very appreciative of his knowledge and excellent customer service! Highly recommend him and the store.

Stopped by Ashley Furniture in Woodbridge today in hopes of selecting an new sectional. Our salesman, Juan Saenz did an excellent job. He was knowledgeable, courteous and respectful. He made the entire experience a breeze. I highly recommend others to stop by here. Make sure you as for Juan.

Paul Moore was great with helping me find a chaise for my mother

Mr Juan Sanchez was a really great seller very patient, and not over our neck just helped us pick the best set of sofas

Juan Sáenz was great! His attention to detail and customer service was exceptional.

Juan Saenz, was excellent customer service. Highly recommended. His Very friendly and patient.

Juan Saenz was very kind and efficient in our sofa purchase! He was knowledgeable and professional from start to finish

Had a great experience purchasing a sectional and ottoman from Ashley’s. Beth helped us our first visit to get an idea of what we wanted and Juan helped on our second visit and purchase. Both were very helpful and informative and helped greatly with our decisions!

Juan was very professional and provided outstanding advice during our visit. I will recommend Juan. Ask for him!

Juan Saenz is very great people,very helpfully and kind! Juan help us on all our questions and help us to decide to pick our sectional sofa. Rossana y Gustavo Noguez

Seamless sale with no pressure. Juan answered all of my questions and was very professional.

Please don’t buy anything from Ashley Furniture the quality is the worse they make you buy a warranty and for nothing at the time to make a claim they declined making the worse excuse why even bother buying insurance if they don’t even covered please buy a Costco with a real warranty no this at Ashley with pay 3600 for a few furniture and they deliver everything 12 weeks later when they told you will be delivered in one week, is ridiculous so if you want quality and for a good price don’t waste your time here, better order Temu that I think will be better quality, please don’t bother and if you do buy and they offer you the protection declined at the end the insurance they use they will no cover nothing. Same the time and stress free.

After months of searching, Juan Saenz helped me find the couch and chairs that I love! Thank you!

Truly had a great experience shopping at Ashley’s with Juan… Very patient, kind and knowledgeable. We were able to close on a great deal and look forward to our new items. Thanks again for the seamless experience. Come shop with Juan!

The most pleasant furniture purchase experience I have encountered. Juan Saenz was friendly, personable and incredibly knowledgeable of all products. No pressure, no price haggling, and was afforded plenty of time and space to peruse at our leisure. Thanks for the exceptional support!

I went to Ashley in Woodbridge and had the best experience! Everyone was so kind and helpful, but Alberto went above and beyond. His expertise in design really helped when deciding on what to choose for my new home. He made the stress and anxiety of furniture shopping so much fun! I look forward to working with him and Ashley in the near future.

Juan Saenz was a great salesman. He allowed us to ask questions and was very knowledgeable about products

Beth Foster was an amazing representative and provided Great customer service. Special shout out to Mrs. Jill for making the administrative process painless.

Juan was so helpful and patient with us while we decide on our purchase. He was very knowledgeable and friendly throughout the process. Thanks, Juan!

Juan Saenz is the BEST!! For all your furniture need, ask for Juan!

Juan Saenz was wonderful!

Juan S. was a competent and knowledgeable guide and made the buying process easy while displaying all the options without making it overwhelming. Great experience.

Excellent Experience.!! Juan provided exceptional knowledge and care to my needs.

(Translated by Google) Thank you Zafar for excellent customer service. We loved all the options you showed us and you made us feel very comfortable with our visit to the store. Thank you! (Original) Gracias Zafar por un excelente servicio al cliente. Nos encantaron todas las opciones que nos mostraste y nos hiciste sentir muy cómodos con nuestra visita a la tienda. Gracias!

Good buying experience thanks to Cindy. I will refer others.

The worst customer service. “ by phone”

Samina is an awesome salesperson. She showed exemplary customer service to me & my spouse. She is the consumate professional😊

We had came in searching for a new bedroom set and dinning room set and had nothing but a great experience with Cindy. She made the process extremely easy and painless and helped us find exactly what we were looking for. We will definitely be back to this location to work with her again for future purchases.

Cyndi was outstanding! Smart, caring, and extremely helpful! Thank you for all the help! We will be back to Ashley because of her.

I recently had a fantastic experience at Ashley Furniture, and I couldn’t be happier with my purchase! Cindy, our salesperson, was incredibly kind and patient throughout the entire process. She took the time to understand our needs without being pushy, making the experience of buying a couch enjoyable rather than stressful. Her knowledge and friendliness made all the difference. I highly recommend visiting Ashley Furniture, especially if you can work with Cindy so be sure to ask for her.

Cindy was amazing and was able to explain everything and answer all of our questions. She made the process of couch shopping easy!

Juan Saenz was knowledgeable, professional and customer focused. Most of all he considered our concerns the whole time.

Ms.Beatrice really gave my husband and me grace when it came to making a decision for our new dining set. She didn’t mind us asking for every little detail we could think of. Her interaction with us made us trust that not only were we getting the best deal that we could with our purchase, but that we were in good hands with her! Thank you so much again for the big help Ms. Beatrice!

I had a great experience purchasing furniture today! Cindy was awesome, she made the experience very effortless! Thank you so much! I will be back when needing to purchase again in the future!

It smells like Fall! lol. Customer service was amazing. Cindy was very informative and helpful when discussing the furniture sales and deals occurring in the store.

Great experience! Liz was a pleasure to work with, very knowledgeable and informative.

(Translated by Google) We liked how he served us...Juan Seans (Original) Nos gustó como nos atendio...Juan Seans

Juan Saenz was incredibly helpful in assisting me with my purchase of a dinner table and chairs. He is knowledgeable, patient, and attentive to my needs, making the whole process smooth and enjoyable. Thank you 😃

Staff are amazing specially Juan Seanz, he help us figure the things we want and need. He is very knowledgeable and clear explaining things. I would definitely recommend him!

Juan Saenz he gave me very good service

I purchased a leather sofa and a sleeper sofa from Ashley Furniture in JUNE 2024, and it was delivered in the same month. Within a week or ten days after delivery, I discovered it was ripped on the left arm of the sleeper sofa. I contacted customer service to report the issue, and they ordered a replacement part. "So they said" However, it took almost a month for a technician to arrive, only for him to discover they had ordered the wrong part. After another month of waiting, the technician returned but said he needed MORE TIME and couldn't fix it that day. Another Three weeks went by, he finally came back to replace the part, only to tell me that the replacement left arm was LOOSE and looked worse than the original damage. Even the technician acknowledged this and said he would write a report to Ashley. Despite this, customer service confirmed (by Alexis from customer service) that the technician wrote the report and requested new photos. Now Today, I received an email saying they are CLOSING my case because the damaged part has been replaced, IT HAS NOT BEEN THIS is completely unacceptable. For such a large company, this was an incredibly disappointing experience. I paid the full amount for new furniture and was subjected to months of delays and poor service. I asked for a replacement or a refund since the sofa was new and damaged on arrival, but they refused, stating it wasn’t their policy unless the technician said it couldn’t be repaired. I was planning to buy more furniture, but after this ordeal, I will never purchase from Ashley again and would advise others to stay away. Very poor customer service and quality control.

Samina, Did great job of addressing our needs.

Mr. Juan Saenz, thank you so much for your assistance. Mr. Juan Saenz was very professional and provided outstanding customer service. I will always come and shop with him. He was very knowledgeable and honest! Again, thank you for providing OUTSTANDING customer service to my family!!! Have a great year!!!

Juan is the best salesman I’ve seen today, but he did make the sale. Thank you Juan!

Juan Saenz, “I had a fantastic experience! He provided great service and was incredibly attentive throughout the entire process. Every question I had was answered promptly, and he made sure everything went smoothly from start to finish. I am beyond satisfied with my purchase, and I would definitely recommend him and Ashley Furniture to friends and family!”

The sales associate Cindy was great and very professional.

We worked with Cindy and Shawn at the Woodbridge store. They were very knowledgeable and professional and patient as they gave us time to get our thoughts together. We recommend Ashley furniture! They allowed us to take a chair to our home to see if it color matched the room it was intended for. We recommend you ask for Cindy or Shawn at the Woodbridge store.

Juan was excellent and professional..His knowledge is impressive..Very informative on the product and most importantly, he was patient with my indecisiveness..Highly suggest using Juan for your shopping experience..

Gabrielle was so helpful in helping me and my son select a sectional and dining set for his new apartment. We were able to purchase just what we needed, within our budget. She was very friendly, helpful and answered all our questions. She made the purchasing process so easy. I will be coming back again soon for her assistance to get mattresses, dressers and nightstands for my son”s apartment. Thank you again, Gabrielle!!! You are the best!

Cindy L. Was very helpful and friendly. I was very impressed with her professionalism. She went above and beyond with her customer service and greet customer with warm welcome.

The service I received from Gabrielle was awesome. I appreciate that she helped to provide me design options that achieved the look and feel I needed in my space.

Juan Saenz was very very helpful. He informed me of all the feature of all the furniture I looked at and decided on. He help make my purchase very easy.

Samina was amazing! She was very patient and very informative with any questions we had. Thanks to her and Ahmed we’ve purchased our very first tempur pedic mattress! Thank you guys so much!

I am a difficult customer I would say- with being very particular about my likes and dislikes. Patrick was a fantastic salesman with amazing customer service and was able to find something that suit my needs and I left a very happy customer.

Wonderful service Mr. Juan Saenz, Ashley should be proud to have service champions like you. Thank you!

Juan was very helpful! Let me look first then came to explain what makes the furniture different from others.

Juan Saenz was the BEST salesman in ASHLEY.... to me...lol. I'm sure they are all great. But I left feeling like Juan and I could be wine drinking buddies. He was so knowledgeable, patient, forthcoming with information, he understood my eclectic design mind and I would go back to him again and again! Thanks for the great experience. I chose the Gold couch instead of the Blue Because Juan took my picture on both and said that my energy was screaming the GOLD! And he was right💛 Please ask for Juan the next time you go. Tell him that the lady with the GOLD COUCH sent you.

Stamina and Francheska provide wonderful service

Samina did a great job finding me a couch I liked that was available sooner than other options. Ms. Valerie was quick and efficient getting me paid, scheduled, and out the door.

I’m deeply disappointed with my recent experience at Ashley Furniture. I found a piece of furniture available in-store, but when I expressed interest in purchasing it, the staff seemed unwilling to sell it. Despite it being clearly on display, they made excuses and tried to push other items instead. This lack of transparency and reluctance to sell available items is unacceptable. It’s frustrating when a store has something you want, but for some reason, they don’t want to sell it to you. I expected better customer service and honesty from a brand like Ashley Furniture. I will seriously reconsider shopping here in the future.

Juan and Gabrielle was amazing. I was in and out without any issues

Ms. Samina. Patrick Ahmad Jill Thank you all for your assistance.

Juan Did an Excellent job Explaining us about all the products.

Great experience and Ms. Samina was extremely informative and helpful. Thank you!

(Translated by Google) Juan Sáenz is a very professional and kind person. (Original) Juan Sáenz, es una persona muy profesional y amable.

Cindy great service 👊 I appreciate your help with my purchases 🙏

Samina was a big help! she did an awesome job walking us through the store and helping us find our perfect couch!

Samina did an amazing job with her demonstrations and was a great help with the shopping experience

Kevin and Juan helped us buy new furniture. They made the process easy and helped us understand the difference in the material ! Highly recommend!

Juan was so helpful in assisting me finding my new furniture. He went above and beyond the process and spend a lot of time getting me to the right pieces.

Please know that purchasing of the initial bed frame went well, they were great at this specific store, my issues started when I received the item. I bought the Hyanna bed frame. I ordered the one with drawers around the entire bed and paid for delivery and assembly. The first time it was delivered, it was missing the rails. Although they had technicians in our home, we had to call the customer service number ourselves, get on a waitlist, and submit a trouble ticket ourselves. It took a whole month before they were able to return with the missing parts. The second time they arrived for delivery, they brought the wrong bed frame rails. We had the option of keeping the current bed frame with no reimbursement of the price difference or going through the cycle again with no guarantee it would be the correct one next time. We decided to cut our losses and keep the one they brought. The headboard rail bracket broke. Once again I called their customer service. I gave them the item serial number of the bed. (One thing to note is now that I paid off the furniture they can no longer find my invoice number, or my information in their system…) Since they do not have a serial number for the exact part, we have to order based on their recommendation; there are no refunds or exchanges even if the wrong part is ordered on their recommendation (they made that clear). I’ve spoken to two people, both could not verify the exact part, and I was told since it is a replacement part I can’t submit a trouble ticket where a technician can verify the part because they only submit tickets for missing parts during the initial order. My options are buy an entire new headboard, take my chance on a unverified replacement part with no option to refund or exchange if it is incorrect, or figure it out myself. After going in circles with them I was hung up on even though I ensured to stay tactful. Terrible experience from start to finish. If you manage to get what you pay for without a hiccup, I’m sure it’s a great experience, but in the chance it doesn’t go without a single hitch, I beg you please purchase furniture from anywhere else!

(Translated by Google) I really like the store, it has a lot of variety, that is important in a purchase. Very friendly staff. (Original) Me gusta mucho la tienda, tiene mucha variedad, eso es importante en una compra. El personal muy amable.

Samina was very insightful about the furniture and helped us in deciding which couch to pick. We had a great experience with her.

Cece Thompson did an outstanding job of telling us about the features of TempurPedic Mattresses and answering all our questions. Based on her information and advice, we purchased the perfect mattress that met all our needs.

Cece was quick and efficient. Easy to work with.

(Translated by Google) Juan was very kind and very convincing 😅 (Original) Juan fue muy amable y muy convencedor 😅

Ashley Furniture has nice furniture and friendly staff. Cindy was great to work with!

Expert customer service from Juan S. Juan listened to my concerns and needs as a family of 6 and showed me pieces in which met what I asked for. I didn’t at any point feel as though Juan was trying to pressure me to buy anything extra. I will definitely return for any additional needs and continue working with Juan.

He was kind and very helpful! Listened to the wants and picked out some perfect pieces! Thank you Juan

Cindy Loredo was patient and great. I came in for a tempur-pedic, she was patient and walked me through all the options. I left and came back two days later, not once did Cindy call or text me to give me a sales call, which I appreciate. I personally do not like sales pressure as I need to check my options when making a huge purchase. If you like a fast sales person, straight to the point and no pressure, she is your person!

Thank you, Cindy Loredo, for a great mattress purchase experience!

Juan Sanz was very helpful and kind

Juan was a great help. He didn’t mind looking all of the store for different items we wanted to see and also moving around and measuring items so we could see how it would fit our space.

Juan Saenz provided us with one of the best customer experiences we received in a very long time. He was very knowledgeable and attentive. He was very patient and gave us ample time to browse around and answered all of questions.

Cindy did an excellent job! Great customer service. We found my daughters dream couch and it was a lovely experience

Juan was amazing.

I was helped by Juan to furnish my new home - excellent service! Juan was patient, engaging, and his experience allowed for great insight. If you are in the Woodbridge area connect with Juan who will ensure you pick the perfect piece to beautify your home.

Great service from Mr.Juan.Very reliable and knowledgeable about the furniture I purchase.

Juan was an amazing help when my mom was interested in furniture. He was patient and answered all her questions.

They are really nice, they make sure that you are relaxed and give you a really nice experience to find the bed that is just for you

The place has cockroaches crawling inside the store. Both new managers (Ahmad and Patrick) are condescending and patronizing unlike the previous management team.

Juan Saenz was very helpful in my selection of a brand new couch. He also provided great recommendations which became helpful. When you come to the Woodbridge store seek him out!

Juan provided excellent customer service and was very informative.

Mauriciuos was very mindful very demure… best sales rep here at woodbridge Ashley furniture store

Second time at this location, and the staff is always quick to help a customer out as soon as they walk through the door. Juan S. Is definitely the go to salesman.

Love coming here. Staff is always attentive and very helpful.

Juan was nice guy very helpful looking forward to working with him in the future super cool guy love the service

Ashley Furniture has become my go to place when it comes to furniture for my house. Went to Woodbridge location, Ahmad Hadi, Beatrice ad Valerie helped me out with the transaction. Moreover, sleep Director- Mr. Harun educate me on buying the right mattress and adjustable base for my dad. I’d definitely recommend Ashley to my friends and family ❤️

We’ve just moved into a new home so we needed a couch and dining table set. We weren’t expecting to find everything we needed in one spot! Their showroom was huge and there were so many options to cater to different styles. We found the dining set we loved and the perfect couch. They had a promotion going as well where most things were on sale. Adam Covington helped us throughout the process. He was quite knowledgeable of the furniture so we knew what kind of material, how it’s built, etc. He didn’t have to “sell” us but by just being so informative made us very happy and confident with our purchases. Thanks Adam and Ashley!

Juan was very knowledgeable and enjoyable to work with. Got us what we needed.

Cindy was outstanding in showing us all the items we wanted and was extremely knowledgeable. We'll definitely be back and recommend her and Ashley's to all our friends and family.

Our visit at the Ashley Furniture store in Woodbridge, VA was truly a great experience! Ahmad, Samina and Jill were very helpful in our decisions with bedroom furniture. We appreciate the excellent customer service we received! I would definitely recommend this store for your furniture needs!!!

Cindy was awesome! She was very knowledgeable of all the inventory which made purchasing the perfect pieces a breeze! She also had great ideas on decor! Definitely ask for her when shopping at this location!

Juan was very friendly and helpful! Answered all of my questions!

Juan Saenz helped us to buy our new couch and was so informative about all of the products, as well as being friendly and really helped us feel good about making such a big purchase. We almost left to look at other options but Juan quickly sold us on all of the benefits our new Ashley couch has for us.

Cindy did a wonderful job going over All the features of the temperpidic options...we didn't even plan on buying a bed today! Very happy with our purchase

Our sales lady was terrific and a big help with us making a decision as to what sofa and chair will works best in our rental. I will definitely consider Ashley again for future purchases.

Ahmad and Zafar were amazing! Highly recommend them for all of your furniture needs!

Beatrice was of very great help to me and was very patient, overall excellent customer service 👍🏾

The sales personnel, Beatrice was so good to us, great services from her.

Excellent service. Professional, courteous & easy to work with.

The sales personnel, Beth and Amad, were very knowledgeable, professional and courteous. We were in the market for a reasonably price adjustable bed and they both worked within our budget. Two thumbs up for Ashley!!!

Beth was really nice and helpful throughout all the process. She was very sweet and kind to me and my family.

Beth was so sweet and she help me found the right sofa for me and my family.

A wonderful lady help me her name is Beth very patient, polite I will highly recommend her..

Jay was very helpful and knowledgeable…was great to work with

Adam was awesome!!! He gave us the space we needed and then took care of absolutely everything we threw at him and then some! Then Jill had great patience taking care of the payment messup for us! Thanks to all for being so awesome!!!

Juan Saenz was great and very patient with us we really appreciate a lot what he did for us and the help he provided. We were lucky to meet him. Thank you so much!

Samina was great!!!!

Purchased a new sofa today and Cindy was amazing. Professional, let us browse, checked in, answered all our questions and assisted in finding exactly what we needed. Thankful for her expertise and help today!

Juan was very nice and informative great customer service!!

Juan Saenz was extremely nice and super helpful. He made the process of purchasing furniture super easy.

Cindy was amazing today! She helped us find the perfect living room set at a great price. Her customer service is unmatched!

Beatrice was very professional and compassionate with her job. Her customer service and manner helps us decided to purchase. She very honest. Your company is lucky to have Beatrice. You need more staff like her. Thank you Breatrice!!

We have done lots of business at this store and have enjoyed it each time! Jalen helped us with great customer service. Would highly recommend this Ashley location!

Juan Saenz was an attentive & knowledgeable sales representative. He was extremely patient with us.

Juan Saenz was an excellent sales representative. Extremely knowledgeable about furniture and under standards design enjoyed working with him

Had purchased mattresses with the help of Jalen and his associate. They were very helpful. What I am writing a 1 star review is because of an admin issue for financing. Yesterday was an error of the amount so they asked me to come in and sign. So i was understanding at the time. But to have to contact me again today because of an audit error that I have to sign my financing again. Terrible on the admin/management side. Fix it so other customers who may go through financing won't have to go through this issue. UPDATE 8 August! I had a scheduled delivery for a mattress protector and it never came yesterday. Called the store and told me that they don't deliver mattress protector and for me to pick it up. WHY WAS IT NOT COMMUNICATED WITH ME ON THIS??!?!?! THIS IS TOTAL UNSATISFACTORY. LACK OF COMMUNICATION AND A WASTE OF TIME!

Decent selection but terrible customer service. I went here to buy a few items for my house. I explained to the sales rep what I was looking for and they kept trying to get me to purchase items that were too big for my place even though I explained to them several times I needed smaller furniture since my place is one of those narrow townhomes and my living room can't have large bulky furniture items. It honestly felt like the sales person was more interested in just making a quick sale than she was interested in finding me the right furniture. When I went to finance the items, I changed my mind about buying a sofa I wanted and instead just wanted a table. I felt rushed into buying it and I also didn't think it would match what I wanted to do with my living room, so I told them I was no longer interested in it but I still wanted the table. Mind you at this point I had only done the application process for a credit account to finance the furniture. She told me I couldn't cancel on the sofa because I had already financed for it. That was incorrect and misleading. That'd be like saying I bought a $5,000 TV because I applied for a credit card. I told her I did not sign anything saying I would buy the sofa and only applied for a financing and I should be able to cancel buying an item. She double-backed and said that I can't finance the table only. I said that's fine and I can pay cash for the table. When she went to check out and order my item, the cashier 'accidentally' financed my table to my line of credit I applied for even though I wanted to pay cash for it. So not only was I lied to about not being able to cancel a couch I didn't actually buy/order, but she also lied to me about not being able to finance a table. I like the table, but I won't be buying from here again. Not trustworthy people.

I recently had the pleasure of receiving exceptional customer service from Beatrice at Ashley Furniture. From the moment I reached out for assistance, Beatrice went above and beyond to ensure that my needs were met and my concerns were addressed promptly and professionally. Beatrice demonstrated outstanding communication skills, listening carefully to my issue and providing clear, concise, and helpful responses. Beatice and Noor were incredibly patient and understanding, taking the time to explain everything in detail and making sure I was comfortable with the solutions provided.

Beatrice was eager and helped us get the right couch. Exceptional customer service, she is awesome! If I come back I will ask for Beatrice!

Jalen was a great person to work with, if you ever decide to shop here, I would 100% recommend him!

Cindy was so helpful and very knowledgable. 5 star service!

Great sales experience with Cindy who took care of our needs (bedroom/basement furnishings) without pressure and with ease!

Juan Saenz

Juan Saenz was an amazing help, extremely knowledgeable and kind

Samina was very helpful and quick in helping us find the couch we were looking for and was able to answer all the questions we had.

Wonderful service, knowledgeable and patient staff. I recommend Jalen for any future purchases!

Received great service today from Juan Saenz. Thank you for helping me find the perfect bed set!

Our experience was smooth till the time of delivery. It was such a disaster!!! We paid $450 delivery fee and the delivery guys dropped the bed frame and mattress in front of the house and they left. The delivery folks were very rude and they don’t want to speak to me or to the manager from Ashley. Now, I don’t know what to do with the order and I’m about to tell them to take it back. Very disappointed and this will be my last time to go to this store!!!!

Juan S. was very attentive and friendly with us. I recommend coming to this Ashley’s if you’re looking for new furniture and don’t have much insight of what you’re looking for. Would definitely come back!

(Translated by Google) Cindy excellent attention and patience (Original) Cindy excelente atención y paciencia

Adam was an amazing salesman and found the perfect bedroom for us!!

Samina was so kind and sweet and I loved working with her!!

Came here looking for a couch and found the perfect one. The seller Samina was great.

Samina was awesome, she helped us and was patient the whole time! She waited and helped us find our new couch!

Juan Saenz was very helpful with our purchase of a Posture Pedic mattress. His knowledge was great.

Cindy was an awesome sales rep. She was very friendly and personable! We had no plans to purchase anything today. But after speaking with Cindy about the furniture, we were sold! We truly enjoyed this shopping experience and can’t wait for the arrival of our new furniture.

Cindy was great. Greeted us on the way in as well as asked our names to assist us best. Was able to help us find exactly what we needed and ordered it for same day pick up.

Beth and Beatrice were both amazing with helping my wife and I find and purchase a couch and entertainment center.

Jalen is excellent at customer service. He's very knowledgeable and helped me find what I was looking for.

Adam was great! Very helpful and to the point!

Came in to the store unsure what to buy with our style in mind Juan Saenz helped us find the perfect fit.

Juan Saenz was very helpful and friendly!

Searched several furniture stores including the Fredericksburg Ashley Furniture Store and Jalen helped us out. He was super friendly and took the time to ask questions in a way where he wasn’t bombarding us or following us around. We experienced a sales person in the other day at another Ashley store where we were constantly followed around and asked questions that sort of wasted our time walking around the store that did not help our decision. This made us not want to be there. Jalen did not do that to us and we appreciate that. No one likes that constant pressure so we ended up feeling more comfortable and purchased our set with him quickly, without pressure.

Cindy from the sales team was super helpful but the delivery team put the my couch together the wrong way and did not put it where I wanted. When I tried to address this they said call the store and left abruptly. The “customer care team” did nothing but tell me I was out of luck and gave me wrong information. Overall a frustrating experience and I will never order from here again.

Juan Saenz was a great sales person. Very help and provided me with many opinions during my furniture investment.

I must say coming to the Woodbridge Ashley Furniture Juan Saenz made my buying experience a great one. From greeting me when I walked in to assisting me towards my purchase. He was very patient, knowledgeable about the furniture quality and fun to do business with. I will definitely return to this location should I need to purchase again as well as refer friends.

Cindy was amazing today. She helped my fiance and I find some furniture for our new home. She helped us from greeting us at the door to all paperwork to the end. We got what we needed plus more!!!

Please ask for Adam. He was helpful, patient, courteous and did not badger us into purchasing. He was very knowledgeable on all the July 4th discounts and deals and the various payment plans and programs including the 0% interest for 12 months and $75 off. There is no incentives to pay all cash anymore. Thank you Adam for showing us around. We will definitely be back for the next sale.

The sales representative did a great job showing the furniture and showing things that I would like.

Go see Jalen for all your furniture needs! He’s delightful!

Kimberly was an amazing help with finding the perfect sofa sleeper. She was knowledgeable and found exactly what I needed at my price point. I will be back to purchase other pieces.

Jalen's energy was vibrant from the moment my mom and I walked in to the moment we left. He listened to all of my mom's needs + requests with thorough attention and helped us to secure the purchase with full confidence.

Superior salesmanship! Thank you Amin.

My husband and I were looking for a sofa set for our living room and Jalen has found the one for us. We didn’t know our size but Jalen went out of his way and got an inch tape and got the sofas measured. His outstanding customer service is just phenomenal. We got it cause of him. Thanks for the great experience!

We were welcomed by Cindy as we came through the doors.. She provided courteous and excellent service. She wasn’t pushy and extremely helpful. Cindy was very friendly and knowledgeable of everything we were looking at. I highly recommend her .

What a great experience! Adam was patient, professional, and well-informed. He answered all our questions about sofas, mattresses, and pillows. I made a purchase and will come back. Thank you so much for all your help, Adam!

Adam provided great service.

Overall good experience with purchase of bedroom furniture with Juan Saenz. I was disappointed in how they packaged their deals such as front door delivery (where they drop off on your doorstep) vs white glove delivery where they deliver, assemble/setup inside home for $229. Also the selection does not always offer alternate colors. However for the price point it aligns. Last, the time to actually finance and get out the door is too long.

Aida and Jalen provided my family and I with an amazing experience today. I went in looking for a sectional with high cushion density and comfort. Aida had excellent product knowledge and was able to show me the perfect sectional. I will definitely purchase from them again. Thank you for all your help today!

Adam was wonderful! After greeting us with enthusiasm, he listened to what we were looking for (very specific list), showed us a few examples, then listened to our concerns about material, durability, longevity, and of course color. He walked with us often but also left us alone so we were able to chat in private. When I realized one sign didn’t match the display, he checked on the missing (discontinued) item, located it in another store and obtained pictures so we could see the condition of the furniture. Once we narrowed it down to a few choices, he talked with us about the differences and again allowed us time to decide without feeling like he was as hovering. We finalized the purchase and walked out of the store very happy customers.

Juan S. was very helpful and knowledgeable about the products I came in for. He was friendly and respectful and made the process quick.

Had an excellent experience. Let us browse freely and Juan Saenz answered our question easily when we were coming close to a decision

Juan Saenz was warm and friendly, and very helpful in answering all my questions and finding a couch I would love at a decent price.

We went in for new furniture and were greeted immediately by Mr. Juan Saenz. He was helpful, quick and not overly pushy - making our experience positive.

Beatrice our sales person is very professional and knowledgeable. She was very good at customer service.

Wonderful service and recommendation. Would recommend Jalen to any new homeowners

Very terrible experience. Jared Chisolm who is one of their manager’s has very poor attention to detail and is very deceitful. Made mistake with my orders and sold me lamps that were out of production. The only good thing about this Ashley location is Adam who was helpful after i was frustrated to tears. Run for your lives.

Beatrice -She’s very approachable and nice person.Highly recomended.

Amin E, he is very good and friendly

Jalen was truly amazing! He gave us time to browse and offered helpful advice when we needed it. He was super kind, insightful, and welcoming and we would definelty recommend coming to him for all you furniture needs! He was super patient with us and was able to help us making an amazing decision in furniture. He offered helpful advice on the purchasing process too when we were confused on financing everything. Definitely loved/enjoyed our shopping experience and would love to come back!!

Jalen was super helpful throughout our entire trip to Ashley’s! He assisted us in finding the best pieces for our home and explained the entire purchasing process to us, being very patient throughout our trip!

Beth and Manager Noorullah did a great job. Beth explained every thing in detail. I had a good experience at this store.

Cindy was great and very helpful. Even though she was super busy with multiple customers returning to buy from her, she made sure to keep us informed. Would totally recommend her.

Absolutely horrible customer service and dishonest store manager!! After previous successful past purchases with this store. I attempted a furniture purchase April 2024. Paid for the furniture in full with an expectation to receive the furniture in a coupl of wks. Immediately within 1wk i received an email from the store stating my furniture selection is no longer offered by Ashley and I would need come back and select other furniture. I declined and requested a full refund. I was told by store management they did not hv the authority to issue a refund and referred me to the Manassas, VA. office who informed me it would take wks to decide if a refund would be issued. Thank goodness my credit card company stepped in and handled this situation in my favor. I WILL NVR DO BUSINESS WITH THIS STORE OR ASHLEY EVER AGAIN!!

Great experience. Juan Saenz attended us and was extremely helpful and honest. Respected our time and made the sale easy.

Adam was extremely helpful and helped us find the perfect bedroom furniture and mattress!

Adam was awesome . Wasn’t pushy and explained all the questions we had .

Cindy excellent sale person. I recommend her to all my friends

Beatrice helped us find what we needed. Professional, friendly and knowledgeable about the options. We feel good about our purchase!!

Very good and entertaining, thanks so much BETH

From the moment we walked in, Adam and the rest of the team were great. We came in for only a couple of items, and decided a change in a lot of furniture was necessary. There was no pressure in the purchases, and we really liked the selection that they had. The style that we like is exactly what they had. We are not finished with the furniture change out

Adam was lovely to work with and get our new bed and new furniture. So sweet and caring person to work with. Knows furniture and beautiful way of working with us.

Great service deserves a great review and so I’m more than delighted to say Ashley Home Furniture’s store at the dale city area made the process of getting my home furniture very easy. A very special thank you for Beatrice a great help and very knowledgeable when dealing with customers. Definitely coming back!!

Very nice guy great job Juan saenz

Juan Saenz is very helpful and through will the sale

I would not buy any furniture from this store. Ashley furniture has the worst customer care over the phone. What you told and in store what you get over phone is completely differentre. Spend your money somewhere else.

This location is extremely helpful. The staff was polite and had no issue answering my questions. I got to work with Kim and she assisted with every step of the purchase. She was very professional and I would recommend her to anyone looking for furniture.

Jose Saenz was awesome! Very friendly, not pushy at all. Helped us find everything we needed.

Kim was such a great help in selecting the right couch and living room set up for us. She was patient, knowledgeable and super helpful. She even helped us with some great decor ideas.

Will never shop at this location again even though it's closer. I will be going to the Fredericksburg location & see Halim who knows what he's talking about. The associates that helped us at the Woodbridge location were not very knowledgeable, didn't listen to what we needed, & withheld information. We were not happy with our purchases & had to go see Halim in Fredericksburg to get what we needed.

Mr. Adam and Ms. Beatrice were extremely professional in helping us find the perfect mattress for us. They answered our questions and ensured we got a great price. Highly recommend!

Lamar is absolutely awesome! He is very professional, explains every detail prior to purchase and has great mix and match skills that you will end up finding what works for you

Thank you Juan Saenz for helping us picked the furniture.

Juan Sáenz has been very supportive throughout the entire process when we’re looking for a couch. We appreciate all the support he’s done along with his customer service skills

Juan made everything nice and easy, thank you

I had a fantastic experience at Ashley’s Furniture thanks to Kim. She was friendly, knowledgeable, and genuinely interested in helping me find the perfect pieces. Her recommendations were spot-on and made my visit exceptional.

Adam was amazing!!!! So friendly, kind and informative. He helped me get exawhst I wanted and we stayed in budget. We really appreciate all your help!!!

Good customer service from Adam, he helps with all your questions about mattress😜

Adam was extremely helpful in showing me different couches and answering many questions. Great experience! Highly recommended.

Very helpful and professional

Had a great experience! Adam was very informative and helpful. Was upfront about all details. Would return for more service #teamandroid

I was helped by Juan! He was very welcoming from the moment my mom and I stepped into the store. He showed us a number of table of options and was very helpful in helping us choose what we were looking for!

Adam is a very informed and helpful representative. He was able to answer all of our questions, pushed relevant insights, and facilitated a stress free process.

Juan was a wonderful help! Will definitely recommend and will shop with him again!

Kim gave great service for she was respectful, resilient, brave, strong, knowledgeable, tact, and caring. I would entrust her with all my furniture needs for the future. For I have found my favorite furniture sales of all time and maybe even the best sales person in the world

Juan Saenz was very helpful, knowledgeable, and willing to assist. I would definitely recommend Juan if you are visiting Ashley furniture in the NOVA area.

Juan was Friendly, professional, and honest.

Zafar is so kind and patient! She helped me match a server to my previously purchased dining room set. Financing was super fast and easy. Thank you, Zafar and Ashley Furniture!

I spent a decent amount of money at the Woodbridge Ashley store (Mattress, adjustable bed frame, and sectional couch) in May. In discussions with Lamar (told us he was a manager) we had discussed “all in pricing (cost, tax, extended warranty)”. This all in pricing was supposed to include an extended warranty for the frame and sectional. At checkout, I was provided the literature for Montage (their warranty company) as well as I initialed off “Protection Plan: Accept” on the invoice. Everything you sign shows that ALL SALES ARE FINAL. The next day, I was texted by Lamar that “oops, I didn’t charge you for the protection”. I pushed back, stating that the price we discussed was “all-inclusive, and should be corrected on their end”. Lamar responded with, “I will escalate this misunderstanding to the correct person, and we will make sure we make this right for you and your family.” A couple of days later, I was then told that the protection was added to my order. I said great, will I see a new invoice showing the price? I was told no; it was a corporate thing and not at the store. I was told just to call Montage if there is a problem in the future. I then asked what the Protection Plan Agreement number is (required to register the product with Montage). I was told he would need to pull from corporate. Multiple texts sent, then ultimately told June 6th that “corporate would not accommodate the changes to add protection”. Please avoid… Edit/Update: Ashley responded to my review and asked me to reach out to them. I did. Unsurprisingly, they never responded. I guess it was all lip service to make it look like "they care".

Adam was very professional and friendly.Amazing customer service

Juan, gave excellent service and a great job!!

Very Good thank you to the team and Kim.

Beatrice helped me pick a beautiful sectional for my place. Thank to the team at Ashley furniture for be very professional.

Beth offered us an amazing service,great advise and support. She was very professional but friendly at the same time.Thank you Beth..So I just made an offer! Hopefully get it before the 4th of July, fingers crossed!

Lamar was very helpful, kind and gave us guidance on different mattresses. He provided helpful medical knowledge on the impact of each kind of mattress. He was insightful and we left with a mattress purchase that fit our needs best! Thank you for everything!! Highly recommend Lamar for advice and guidance!!

Amazing service offered by Beth,she clearly understood how the color coordination had to work,offered advise and suggestions and Bingo we made a great choice! We are coming back for more ! Beth of Ashley,Woodbridge!!Good job!

Samina ,excelente customerservice

Adam was very friendly, and informative. He asked all the right questions to direct us to exactly what we needed and even things we didn't know we needed which was very helpful. Make sure you check your reciet / order to make sure nothing is added on without you specifically asking for it. I don't recommend the Ice pillows that are about 300.00 they are comfortable but no support, the filling inside separates, it's small pieces of foam, not worth the money at all.

Highly recommended working Juan S. He was very helpful in our sectional purchase! He answered all of our questions, was very knowledgeable about the products, and overall provided excellent customer service.

Juan was a amazing

Kimberly and Noor were awesome! They helped me find a comfortable mattress. Both listened to my concerns and needs while still being respectful of my budget. I’m very happy I came to this location.

Juan is excellent service. Thank you for your unreserved service and professional personality

Marcus and Noor have provided their expertise to ensure I got exactly what I wanted. Not only did they provide recommendations, but also professionalism and answered all of my questions to have the best possible experience. I look forward to returning and working with these two gentlemen again. Thank you!

Very friendly and professional and knowledgeable

We just bought our living room and we have no bad words from the store and if you can talk with Kimberly she is the best she is always there to help you with the process and making sure that the purchase that you are doing is the best for yourself, and I have no word but thank you for everything!

Amazing showroom. Helped out by Beth who was very helpful and sweet :)

Jalen took care of us and helped us find the best deal!! Great looking out

Great customer service, Jalen was very helpful.

Beth is awesome!! She knows the store like the back of her hand, and was super helpful in giving me as many different options and versions of what I was looking for.

Cindy was professional and very friendly, I enjoyed having her as my sale representative. Very happy with my purchase.

jalen was very friendly and helpful, valerie as well

Adam was personable, kind, and informative on our choices. Easy shopping experience, excited about our purchase!

Adam provided fantastic customer service. Answered all our questions promptly and provided great communication and feedback.

I bought a sofa here, and Adam was very helpful. He helped me narrow down the design based on the firmness I wanted and provided detailed explanations about the sofa. I took a long time to decide, but he was patient throughout. He also guided me through all the options I could consider. The entire process went smoothly, and I am very satisfied with my purchase.

Kimberly was very helpful. She answer all my questions and helped me find what i needed. I am so happy with the customer service she provided.

Kim did a great job assisting me even when I was super confused about which selection I should choose. I truly appreciate her support while shopping here. I originally told her I wanted a chair and half but she helped me see that a swivel chair would be a great option. And I love it. Thanks Kim!!

Adam was super friendly and personable as soon as my mom and I walked through the door of Ashley Furniture! As soon as I expressed interest in a dining room table and chairs he was extremely helpful and transparent with answering all questions we had to help me make the right decision. What I appreciated the most was his patience until I reached my decision to purchase these beautiful pieces. So thankful for his kindness throughout this process and for making it a super smooth experience!

Shopped at their competitors store and came to Ashleys because wife wanted to come here. Amazing experience but mostly their furniture was superior to the rest. Highly recommend to come here and give them a shot. Kimberly was kind and superb.

Very good customer service! Kimberly was super helpful, she helped us find the perfect furniture for our home.

Good experience working with Jalen at Ashley Furniture. He was patient and very helpful. Would recommend consulting with him in your next visit at Ashley. Thank you Jalen!

Adam is very knowledgeable about everything we came in for and a very good sales person a steal for any establishment. Loved him!

Adam is very knowledgeable of his job, he explained everything that we asked and had an answer for us. He knows his product well, he's an excellent sale's person.

Outstanding customer service from Lamar! Buying furniture for your first time home is tough, Lamar made the process very comfortable and extremely easy. My husband and I can’t wait to enjoy our new furniture in our new home! 🤩

Jalen was exceptional. Great energy

Lanarkshire was totally awesome and very helpful throughout our visir

Juan Saenz was super helpful! I really enjoyed our experience at Ashley!

Adam was phenomenal! He was personable, patient, and had an eye for design. He helped my brother pick out multiple pieces of furniture for his new house, and did it in a seamless fashion. He made the experience stress-free, and we couldn’t be more grateful! We’ll definitely be back in the future!

Adam was amazing. He helped me pick everything I needed for my house. Would definitely recommend him as a representative if you are planning to furnish a new home!

With a family of seven, customer service was very patient and thorough with options. Listened and helped us find the right couch for us.

Kim was great, helped us instantly but was not overbearing. Super helpful with any questions and explaining the options available. Did not make us feel pressured to purchase if we weren’t 100% sure.

Needed a new sofa and lovessat for the house. Reviewed website, brought measurements and of potential options. Samina greeted me and walked me through my options. She was well Versed on the inventory and understood what I was looking for and provided me with a tailored tour of the showroom. She was amazing at explaining the different features and color options. I ended up with a sectional and a recliner that perfectly fit my requirements

I love how Adam helped assist me without pressure. He was extremely helpful in getting what I needed. When you come to this store ask for Adam he will definitely get you what you need within your price range.

Purchased a few bedroom sets for my home and sale rep Zafar was amazing at providing customer service, will definitely recommend purchasing anything you need to furnish the home. Thank you Zafar for your help.

Jalen was a great help and made the process painless. He gave us the room to decide and had some funny jokes.

Samina was fantastic and incredibly knowledgeable!!

Jalen was amazing. From the moment I walked into the store he was very courteous and extremely helpful. He was patient with the many changes to my order I requested.

Jalen helped my husband and I get the furniture we needed. He was very helpful and respectful. Definitely made our buying experience great

Todays experience was a very awesome one due to the support and professional of the young man name Jalen.His mild manner and knowing the product within the arrears of the store help me and my wife not to stress or worry about what we wanted but more comfortable of our decision to be satisfied with our purchase.He’s a winner and needs to be kept on the .Outstanding job goes out to Jalen and for his future endeavor he will excel.

Adam was a great help and very attentive and answered all the questions I had!

Cindy Jared and Jeremy were amazing.Thanks for all your help. Quick and efficient.

Jalen has been very helpful with all the questions i asked and is very knowledgeable about his work. I definitely recommend this for the items they sell and when you do come in make sure to ask for Jalen !

Kim is one of the best saler of the store she is very help full, providing good and more information about thr products

Lamar

Very great service and friendly!! All info was helpful and understanding! Great buy and pricing! We will return soon!!

Great Customer Service from Sales Associate Kim, at the Woodbridge Va - Smoketown Road.

My financing experience was horrible. They didn’t disclose important details about the financing. They said 90 days with no interest and my account with the bank is saying completely different numbers. Be aware, otherwise you will end up paying 19 K for a 6k furniture. Careless manager “forgot” to tell me about an important financial detail that led me to pay the 6k cash instead of 19 K over 24 months. A financing trap!

Beth was very helpful and listened to my desired features without trying to aggressively upsell me

Kimberly was awesome!! Very helpful without being pushy. She showed us a few different options for sleeper sofas and made the decision to purchase very easy for us to make!! Come in and giver her a visit, you won’t regret it!

Great experience. Associate was extremely helpful.

I believe this is the best place when someone looking for quality furnitures. Their customer service is fantastic, especially for Mr. Noorullah and Ms. Beatrice, they are awesome, and deal with customers very politely. I really appreciate it.

Kim was awesome! She showed us multiple options between furniture and various prices!

Great customer service! Kim helped me out and suggested beautiful furniture pieces and mattresses. She got me deals to get the best possible price. The store is very clean & organized. Great selection!

Beatrice was great! Super informative and receptive to our needs. Got us in and out very quickly!

Kim was excellent, not pushy at all and didn’t feel rushed. Would recommend.

Beatrice was great helping getting the best of the deal out of the items I needed. Very knowledgeable and professional

Cindy was very knowledgeable about our new tempur-pedic bed and new bedroom set. She took her time with us and answered all our questions. Ashley Furniture is a quality store with nice people!

Juan Sáenz Did an excellent job, we’re very happy for our purchase!!

Great experience. Beatrice was a great help.

Lamar is hands-down one of the kindest people I have ever met and made my experience at Ashley so smooth! He worked with us gracefully to find us a perfect sofa!

Lamar was so sweet and helpful. He answered every question that we had!

Jalen was very helpful. He was very friendly and was not pushy like you get sometimes whil shopping.

He was very helpful during the entire process.

Marcus was very helpful and friendly. Never bought a mattress before but he was very knowledgeable and made it fun!

I recently had a wonderful experience with my purchase of a new Sterns and Foster mattress and box springs. Our sales rep., Cindy, was exceptionally knowledgeable and courteous. She gave us in-depth information and there was no pressure at all. We went home to think about it overnight, and returned the next day with our minds made up to go forward. Once there, the paperwork was completed quickly! Delivery is scheduled for three days from now - we are looking forward to a new, comfortable mattress!

Marcus was pleasant and efficient. I appreciate the time to spent ensuring we got what we needed and wasn’t encouraged to buy beyond what we asked.

Spent cash the experience was okay but the furniture is not the highest quality but just okay. Delivery on time tho.

Worst customer service. Doesn't want to take time to listen to the issue. Rather give self help solution to something that's not even happening

Great customer service, everyone was very kind and helpful.

Jared was easy to work with & very knowledgeable of all products

Today I had the best experience with Beth and Jill at Ashely furniture! They were so patient with me went through every price option and helped me find my furniture for a great price and quality. I came 2 different times today with kids running amuck. Thank you all so much!!!!!

Jalen was a phenomenal sales representative. I would highly recommend that you use him to help you select the furniture for your home.

Fantastic experience at the Ashley Woodbridge store. If you go, get Cindy who is by far the best salesman that I have encountered. No pressuring, no hounding us. She let us walk and look and then chimed in occasionally. FANTASTIC service!

My husband and I are moving to our first home so we went to the Woodbridge Ashely furniture store location to look for some new pieces. We had Cindy help us with everything we needed for our new home and she was so insightful and knowledgable about all our questions. Very good experience.

I went to Ashley just to look around, was greeted by Kimberly Mitchell with beautiful on her face, she was very friendly and patient and answered all my questions. I had a budget plan so she was about to run few scenarios and made an affordable plane for me and also explained everything in detail. I am so happy I came to Ashely’s and met Kimberly she’s amazing if you plan on making a matters or furniture purchase please go see Kimberly you’ll be satisfied and happy. She’s amazing thank you Kimberly.

Beth Foster is knowledgeable ,polite and patient to answer questions . She Delivered an excellent p customer service .

Appreciate Marcus work and help, gave me a nice discount as well!

Amin was excellent sales person

My first time at Ashley and I was greeted by Juan Saenz who made sure he answered all my questions (millions). I ended up buying a couch. His advise and patience as well as the knowledge of the store and their products is unmatchable ! Ask for Juan if you are at Woodbridge Ashley ! Can’t wait to get more there. Thank you Juan !

Beth is absolutely amazing! If you visit the Ashley store you should definitely ask for Beth and she will take care of you!

Lamar truly made our furniture shopping experience a delight. He patiently guided us through every step. We found exactly what we needed. The final choice of furniture, including the perfect color and matching cushions, has truly transformed our cozy room. We're grateful for Lamar's assistance throughout the process.

Adam was very very helpful and answered all my questions. I will definitely recommend stopping by Ashley’s and asking for him.

Beatrice did amazing! We were looking for a queen bed for my daughter and she helped us quickly based on my daughters needs. She also helped me find a decent priced bed with 0 interest on payments for 12 months. I will shop here again!

Very nice service! Had Beatrice help me and we were in and out with an amazing bed in thirty minutes.

First off Samina initially engaged me and was both professional and patient with all of my questions. It was not until she called her "manager" over, that this became a regrettable experience. He was disrespectful, condescending, and dismissive once it was clear that I was not going to purchase at that moment. If you are not equipped to interact with people in a decent manner it may best for all involved for you to keep your talents in the back room and serve in more of a support role.

I would but again. It was a pleasant experience.

Adam was great.

Juan Saenz was a great help, very professional!

Juan Saenz was amazing and such a great help!

Beatrice was very helpful and made our transaction smooth and easy. I would purchase here again.

Zafar was extremely helpful

Adam was such an amazing help today. Great service. We came looking for a nice cosy couch and we certainly found it. Thank you for the service.

Great customer service from Juan Saenz! Kind and professional. We bought a solid wood coffee table for a great price. Highly recommend.

Super helpful

Hi, I wanted to specially mention about a lady name Beth. She helped out me and my husband. She was very kind helpful through out the whole process.

Cindy was really helpful and courteous throughout. The manager Noorullah took care of us and gave us good discount

Kim was great!

Zafar assisted me throughout the purchase of two seats and one sofa. I Never felt pressured. Great experience.

Beth was courteous and proficient with her help and checkout. Freddy Scott

Adam and Jalen were very help to find us a bed!!! Very friendly and knowledgeable! Definitely recommend them!

Beatrice has done an amazing job helping us find the right living room furniture and as well as a perfect and complete sleep system with a lifestyle powerbase. I would highly recommend to ask for her when you stop at Woodbridge location.

Shout out to Kim! (Woodbridge location) Thanks for the great customer service.

Adam was extremely helpful in assisting with a purchase of a new bed set

Helpful and negotiable Juan was a great help and I got in and out of the store quickly.

Jalen was a great help and found us the perfect bedroom set. They get to know their customers with their likes and dislikes. Couldn’t ask for anything better!

Jalen was extremely helpful and easily the best employee!

Adam was great!!! He was hospitable and friendly. Explained everything in detail. Oh and he had really cool shoes!!😎

Thank you Adam for all your help!

Adam was very friendly without any pressure to purchase. Very much appreciated all his help

Jared Chisholm has the best customer service, we are really happy with the set we picked out today! Thank you

Juan Saenz was fantastic! He was very helpful and knowledgeable of the products we were interested in.

Great Job, Kimberly! Woodbridge Store. Very attentive to needs of customer

Beatrice was amazing she helped me find the perfect mattress for my son thank

I had such a great experience for it being my first time Adam the sales Manager was so helpful and provided us with so much knowledge and Amin the sales rep helped us close on a custom sectional for our new place. Great services and products.

Beatrice & Noor helped us find a great couch and loveseat combo for a great price and it will be delivered in less than a week, can’t wait!

Very good. Beth was awesome 👌

(Translated by Google) Excellent attention 👏 (Original) Excelente atención 👏

Adam was very professional excellence customer service

Adam was so helpful and the whole process was easy peasy. The prices were comparable and we were shown where we needed to look in the store for what we wanted then left to browse, it was great!

Zafar was really easy to deal with great experience!

Really good customer service his name JUAN SDAENZ i Really appreciate your service

Great customer service and an overall great experience. I worked with Zafar and she was great! The manager was also great and willing to work within my budget! Everyone was all smiles and willing to help! Look forward to my delivery, Thank you again.

Beth foster & Juan Saenz helped me to decide. They went thru the details which really helped and I'm fully satisfied.

Adam is very professional and very helpful, highly recommended.

Adam

I can’t say enough about the customer service and professionalism of this location in Woodbridge Cindi was our sales rep and she was absolutely amazing. We told her our vision for our new home and she showed us options that fit exactly what we were looking for and then some. If you’re looking for beautiful furniture with quality customer service to match then this is the place to be.👍🏾

Good prices and Jalen is a great salesman, very fair! He was blessed with a wonderful personality i definitely recommend asking for him! 10/10 service.

Marcus was incredibly helpful and super friendly!

Thanks to Shane, I had a fantastic experience at the Ashley Furniture store in Woodbridge! His professionalism, patience, and deep product knowledge made my shopping experience smooth and enjoyable. He went above and beyond to help me find exactly what I needed and ensured every detail was covered. Truly exceptional customer service—thank you, Shane!

From being greeted at the door to the furniture purchase, Cindy was great! Very knowledgeable and helpful making the experience delightful. Thanks Cindy!!!

Karina was great and helpful choosing a couch!

Very helpful!

Cindy and Lamar were amazing

Jared was extremely helpful and knowledgeable. He made the whole process as streamlined and painless as possible. On top of all that he found us the best deals on the price of our 2 room purchase…

Zafar was amazing and very professional. Thank for helping me with my sectional purchase!

Beatrice is amazing!

Cindy was an excellent salesperson. We appreciate her customer service.

Lamar helped my wife and I to find the exact sofa we needed, as we compared it to the one we saw online. He was professional and friendly and explained all of the components of the sofa, as he served us and made arrangements for to get a quicker delivery date to our home. Outstanding customer service! Jeff and Michelle

Horrible. Ordered bedroom and living room sets 3 months ago and still have not received the products. Tried to call the manager and no calls back. Hey Ashley- how about not selling products that you can’t fulfill. 3 months and counting !!!!

I came into the store knowing what I wanted but still wanting to explore various layouts. Ashley always has quality furniture so I knew I’d be satisfied. Jalen helped me map out how the furniture would fit in my space and made appropriate suggestions. He talked me through the payment options and was altogether a pleasure to work with.

cindy

Lamar helped me leave with furniture that I am more than happy with! If it weren’t for him I wouldve left Ashley’s empty handed

Marcus we have good experience

Adam Covington provided great customer serivce! He provided good insight of the type of furniture we wanted and was very nice! Jared Chisholm made the buying process easy and painless!

Amazing service! Very nice staff!!

Marcus is a super helpful sales representative.

Went to Ashley's to buy furniture and the experience was smooth and straightforward. I was helped by Cindy who was patient in helping me find products I had seen online and giving me additional information about them I wasn't aware of. She did an excellent job of giving me space/patience while I made my final decision for purchase. Going out of her way to help me definitely helped the sale.

Working with Adam at Ashley was great, we ended up getting the bedroom and living room set. From initial greeting to final closing it was very easy to work with this sales associate. Thanks Adam!