Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in Woodbridge has designer, popular, unique, and trendy furniture for every room in your home! From living room furniture, dining room furniture, bedroom furniture, home office furniture, outdoor furniture, and a wide assortment of accessories. We are not just a furniture store, Ashley Store Woodbridge carries America’s Top Name Brand Mattresses from Tempur-pedic, Sealy, Simmons, Beauty-Rest, Purple, and our own Ashley Store Sleep line. Need furniture fast? No problem, we make it a priority to stock a large selection of furniture, mattresses, and accessories available for immediate delivery or even pick up. Come visit America’s largest Furniture and Mattress Store.
Welcome to your Ashley Store, Woodbridge! If you’re ready to begin your furniture shopping and upgrade your home décor in Woodbridge, VA. Come visit Ashley Store! We have an amazing team that are trained as consultants, not just salespeople. Our goal is to ensure we are Inspiring the love of home and enriching the lives of those around us. Our home furnishing consultants are ready to help you find your unique style and create the space of your dreams. At Ashley Store Woodbridge, the sale doesn’t end once the purchase is over. It ends once the furniture is delivered, and our guests are completely satisfied. At Ashley Store Woodbridge, we have popular, unique, and trendy products in all categories, including living room furniture, dining room furniture, bedroom furniture, home office furniture, outdoor furniture, and a wide assortment of accessories. Your Go-To Mattress Store in Woodbridge, VA Only at Ashley Store Woodbridge will you find a large variety of mattresses in our Ashley Store Sleep Shop. We carry America’s Top Name Brand Mattresses from Tempur-pedic, Sealy, Simmons, Beauty-Rest, Purple, and our own Ashley Store Sleep line. Our Ashley Store Woodbridge sleep experts will ensure to help you find a mattress to fit your specific needs so you can sleep your way. How to Find Us? Ashley Store Woodbridge is easy to find. We’re at 14270 Smoketown Rd, in the Prince William Square Shopping Center. We are open Mondays - Saturdays from 10 a.m. to 9 p.m. and Sundays 11a.m. to 7 p.m. Please call us at 703-492-5861 to learn more about Ashley Store in Woodbridge, VA, or schedule an appointment with one of our Home Furnishing Consultants.
Had a great experience purchasing a sectional and ottoman from Ashley’s. Beth helped us our first visit to get an idea of what we wanted and Juan helped on our second visit and purchase. Both were very helpful and informative and helped greatly with our decisions!
Juan was very professional and provided outstanding advice during our visit. I will recommend Juan. Ask for him!
Juan Saenz is very great people,very helpfully and kind! Juan help us on all our questions and help us to decide to pick our sectional sofa. Rossana y Gustavo Noguez
Seamless sale with no pressure. Juan answered all of my questions and was very professional.
Please don’t buy anything from Ashley Furniture the quality is the worse they make you buy a warranty and for nothing at the time to make a claim they declined making the worse excuse why even bother buying insurance if they don’t even covered please buy a Costco with a real warranty no this at Ashley with pay 3600 for a few furniture and they deliver everything 12 weeks later when they told you will be delivered in one week, is ridiculous so if you want quality and for a good price don’t waste your time here, better order Temu that I think will be better quality, please don’t bother and if you do buy and they offer you the protection declined at the end the insurance they use they will no cover nothing. Same the time and stress free.
After months of searching, Juan Saenz helped me find the couch and chairs that I love! Thank you!
Truly had a great experience shopping at Ashley’s with Juan… Very patient, kind and knowledgeable. We were able to close on a great deal and look forward to our new items. Thanks again for the seamless experience. Come shop with Juan!
The most pleasant furniture purchase experience I have encountered. Juan Saenz was friendly, personable and incredibly knowledgeable of all products. No pressure, no price haggling, and was afforded plenty of time and space to peruse at our leisure. Thanks for the exceptional support!
I went to Ashley in Woodbridge and had the best experience! Everyone was so kind and helpful, but Alberto went above and beyond. His expertise in design really helped when deciding on what to choose for my new home. He made the stress and anxiety of furniture shopping so much fun! I look forward to working with him and Ashley in the near future.
Juan Saenz was a great salesman. He allowed us to ask questions and was very knowledgeable about products
Beth Foster was an amazing representative and provided Great customer service. Special shout out to Mrs. Jill for making the administrative process painless.
Juan was so helpful and patient with us while we decide on our purchase. He was very knowledgeable and friendly throughout the process. Thanks, Juan!
Juan Saenz is the BEST!! For all your furniture need, ask for Juan!
Juan Saenz was wonderful!
Juan S. was a competent and knowledgeable guide and made the buying process easy while displaying all the options without making it overwhelming. Great experience.
Excellent Experience.!! Juan provided exceptional knowledge and care to my needs.
(Translated by Google) Thank you Zafar for excellent customer service. We loved all the options you showed us and you made us feel very comfortable with our visit to the store. Thank you! (Original) Gracias Zafar por un excelente servicio al cliente. Nos encantaron todas las opciones que nos mostraste y nos hiciste sentir muy cómodos con nuestra visita a la tienda. Gracias!
Good buying experience thanks to Cindy. I will refer others.
The worst customer service. “ by phone”
Samina is an awesome salesperson. She showed exemplary customer service to me & my spouse. She is the consumate professional😊
We had came in searching for a new bedroom set and dinning room set and had nothing but a great experience with Cindy. She made the process extremely easy and painless and helped us find exactly what we were looking for. We will definitely be back to this location to work with her again for future purchases.
Cyndi was outstanding! Smart, caring, and extremely helpful! Thank you for all the help! We will be back to Ashley because of her.
I recently had a fantastic experience at Ashley Furniture, and I couldn’t be happier with my purchase! Cindy, our salesperson, was incredibly kind and patient throughout the entire process. She took the time to understand our needs without being pushy, making the experience of buying a couch enjoyable rather than stressful. Her knowledge and friendliness made all the difference. I highly recommend visiting Ashley Furniture, especially if you can work with Cindy so be sure to ask for her.
Cindy was amazing and was able to explain everything and answer all of our questions. She made the process of couch shopping easy!
Juan Saenz was knowledgeable, professional and customer focused. Most of all he considered our concerns the whole time.
Ms.Beatrice really gave my husband and me grace when it came to making a decision for our new dining set. She didn’t mind us asking for every little detail we could think of. Her interaction with us made us trust that not only were we getting the best deal that we could with our purchase, but that we were in good hands with her! Thank you so much again for the big help Ms. Beatrice!
I had a great experience purchasing furniture today! Cindy was awesome, she made the experience very effortless! Thank you so much! I will be back when needing to purchase again in the future!
It smells like Fall! lol. Customer service was amazing. Cindy was very informative and helpful when discussing the furniture sales and deals occurring in the store.
Great experience! Cindy was a pleasure to work with, very knowledgeable and informative.
(Translated by Google) We liked how he served us...Juan Seans (Original) Nos gustó como nos atendio...Juan Seans
Juan Saenz was incredibly helpful in assisting me with my purchase of a dinner table and chairs. He is knowledgeable, patient, and attentive to my needs, making the whole process smooth and enjoyable. Thank you 😃
Staff are amazing specially Juan Seanz, he help us figure the things we want and need. He is very knowledgeable and clear explaining things. I would definitely recommend him!
Juan Saenz he gave me very good service
I purchased a leather sofa and a sleeper sofa from Ashley Furniture in JUNE 2024, and it was delivered in the same month. Within a week or ten days after delivery, I discovered it was ripped on the left arm of the sleeper sofa. I contacted customer service to report the issue, and they ordered a replacement part. "So they said" However, it took almost a month for a technician to arrive, only for him to discover they had ordered the wrong part. After another month of waiting, the technician returned but said he needed MORE TIME and couldn't fix it that day. Another Three weeks went by, he finally came back to replace the part, only to tell me that the replacement left arm was LOOSE and looked worse than the original damage. Even the technician acknowledged this and said he would write a report to Ashley. Despite this, customer service confirmed (by Alexis from customer service) that the technician wrote the report and requested new photos. Now Today, I received an email saying they are CLOSING my case because the damaged part has been replaced, IT HAS NOT BEEN THIS is completely unacceptable. For such a large company, this was an incredibly disappointing experience. I paid the full amount for new furniture and was subjected to months of delays and poor service. I asked for a replacement or a refund since the sofa was new and damaged on arrival, but they refused, stating it wasn’t their policy unless the technician said it couldn’t be repaired. I was planning to buy more furniture, but after this ordeal, I will never purchase from Ashley again and would advise others to stay away. Very poor customer service and quality control.
Samina, Did great job of addressing our needs.
Mr. Juan Saenz, thank you so much for your assistance. Mr. Juan Saenz was very professional and provided outstanding customer service. I will always come and shop with him. He was very knowledgeable and honest! Again, thank you for providing OUTSTANDING customer service to my family!!! Have a great year!!!
Juan is the best salesman I’ve seen today, but he did make the sale. Thank you Juan!
Juan Saenz, “I had a fantastic experience! He provided great service and was incredibly attentive throughout the entire process. Every question I had was answered promptly, and he made sure everything went smoothly from start to finish. I am beyond satisfied with my purchase, and I would definitely recommend him and Ashley Furniture to friends and family!”
The sales associate Cindy was great and very professional.
We worked with Cindy and Shawn at the Woodbridge store. They were very knowledgeable and professional and patient as they gave us time to get our thoughts together. We recommend Ashley furniture! They allowed us to take a chair to our home to see if it color matched the room it was intended for. We recommend you ask for Cindy or Shawn at the Woodbridge store.
Juan was excellent and professional..His knowledge is impressive..Very informative on the product and most importantly, he was patient with my indecisiveness..Highly suggest using Juan for your shopping experience..
Gabrielle was so helpful in helping me and my son select a sectional and dining set for his new apartment. We were able to purchase just what we needed, within our budget. She was very friendly, helpful and answered all our questions. She made the purchasing process so easy. I will be coming back again soon for her assistance to get mattresses, dressers and nightstands for my son”s apartment. Thank you again, Gabrielle!!! You are the best!
Cindy L. Was very helpful and friendly. I was very impressed with her professionalism. She went above and beyond with her customer service and greet customer with warm welcome.
The service I received from Gabrielle was awesome. I appreciate that she helped to provide me design options that achieved the look and feel I needed in my space.
Juan Saenz was very very helpful. He informed me of all the feature of all the furniture I looked at and decided on. He help make my purchase very easy.
Samina was amazing! She was very patient and very informative with any questions we had. Thanks to her and Ahmed we’ve purchased our very first tempur pedic mattress! Thank you guys so much!
I am a difficult customer I would say- with being very particular about my likes and dislikes. Patrick was a fantastic salesman with amazing customer service and was able to find something that suit my needs and I left a very happy customer.
Wonderful service Mr. Juan Saenz, Ashley should be proud to have service champions like you. Thank you!
Juan was very helpful! Let me look first then came to explain what makes the furniture different from others.
Juan Saenz was the BEST salesman in ASHLEY.... to me...lol. I'm sure they are all great. But I left feeling like Juan and I could be wine drinking buddies. He was so knowledgeable, patient, forthcoming with information, he understood my eclectic design mind and I would go back to him again and again! Thanks for the great experience. I chose the Gold couch instead of the Blue Because Juan took my picture on both and said that my energy was screaming the GOLD! And he was right💛 Please ask for Juan the next time you go. Tell him that the lady with the GOLD COUCH sent you.
Stamina and Francheska provide wonderful service
Samina did a great job finding me a couch I liked that was available sooner than other options. Ms. Valerie was quick and efficient getting me paid, scheduled, and out the door.
I’m deeply disappointed with my recent experience at Ashley Furniture. I found a piece of furniture available in-store, but when I expressed interest in purchasing it, the staff seemed unwilling to sell it. Despite it being clearly on display, they made excuses and tried to push other items instead. This lack of transparency and reluctance to sell available items is unacceptable. It’s frustrating when a store has something you want, but for some reason, they don’t want to sell it to you. I expected better customer service and honesty from a brand like Ashley Furniture. I will seriously reconsider shopping here in the future.
Juan and Gabrielle was amazing. I was in and out without any issues
Ms. Samina. Patrick Ahmad Jill Thank you all for your assistance.
Juan Did an Excellent job Explaining us about all the products.
Great experience and Ms. Samina was extremely informative and helpful. Thank you!
(Translated by Google) Juan Sáenz is a very professional and kind person. (Original) Juan Sáenz, es una persona muy profesional y amable.
Cindy great service 👊 I appreciate your help with my purchases 🙏
Samina was a big help! she did an awesome job walking us through the store and helping us find our perfect couch!
Samina did an amazing job with her demonstrations and was a great help with the shopping experience
Kevin and Juan helped us buy new furniture. They made the process easy and helped us understand the difference in the material ! Highly recommend!
Juan was so helpful in assisting me finding my new furniture. He went above and beyond the process and spend a lot of time getting me to the right pieces.
Please know that purchasing of the initial bed frame went well, they were great at this specific store, my issues started when I received the item. I bought the Hyanna bed frame. I ordered the one with drawers around the entire bed and paid for delivery and assembly. The first time it was delivered, it was missing the rails. Although they had technicians in our home, we had to call the customer service number ourselves, get on a waitlist, and submit a trouble ticket ourselves. It took a whole month before they were able to return with the missing parts. The second time they arrived for delivery, they brought the wrong bed frame rails. We had the option of keeping the current bed frame with no reimbursement of the price difference or going through the cycle again with no guarantee it would be the correct one next time. We decided to cut our losses and keep the one they brought. The headboard rail bracket broke. Once again I called their customer service. I gave them the item serial number of the bed. (One thing to note is now that I paid off the furniture they can no longer find my invoice number, or my information in their system…) Since they do not have a serial number for the exact part, we have to order based on their recommendation; there are no refunds or exchanges even if the wrong part is ordered on their recommendation (they made that clear). I’ve spoken to two people, both could not verify the exact part, and I was told since it is a replacement part I can’t submit a trouble ticket where a technician can verify the part because they only submit tickets for missing parts during the initial order. My options are buy an entire new headboard, take my chance on a unverified replacement part with no option to refund or exchange if it is incorrect, or figure it out myself. After going in circles with them I was hung up on even though I ensured to stay tactful. Terrible experience from start to finish. If you manage to get what you pay for without a hiccup, I’m sure it’s a great experience, but in the chance it doesn’t go without a single hitch, I beg you please purchase furniture from anywhere else!
(Translated by Google) I really like the store, it has a lot of variety, that is important in a purchase. Very friendly staff. (Original) Me gusta mucho la tienda, tiene mucha variedad, eso es importante en una compra. El personal muy amable.
Samina was very insightful about the furniture and helped us in deciding which couch to pick. We had a great experience with her.
Cece Thompson did an outstanding job of telling us about the features of TempurPedic Mattresses and answering all our questions. Based on her information and advice, we purchased the perfect mattress that met all our needs.
Cece was quick and efficient. Easy to work with.
(Translated by Google) Juan was very kind and very convincing 😅 (Original) Juan fue muy amable y muy convencedor 😅
Ashley Furniture has nice furniture and friendly staff. Cindy was great to work with!
Expert customer service from Juan S. Juan listened to my concerns and needs as a family of 6 and showed me pieces in which met what I asked for. I didn’t at any point feel as though Juan was trying to pressure me to buy anything extra. I will definitely return for any additional needs and continue working with Juan.
He was kind and very helpful! Listened to the wants and picked out some perfect pieces! Thank you Juan
Cindy Loredo was patient and great. I came in for a tempur-pedic, she was patient and walked me through all the options. I left and came back two days later, not once did Cindy call or text me to give me a sales call, which I appreciate. I personally do not like sales pressure as I need to check my options when making a huge purchase. If you like a fast sales person, straight to the point and no pressure, she is your person!
Thank you, Cindy Loredo, for a great mattress purchase experience!
Juan Sanz was very helpful and kind
Juan was a great help. He didn’t mind looking all of the store for different items we wanted to see and also moving around and measuring items so we could see how it would fit our space.
Juan Saenz provided us with one of the best customer experiences we received in a very long time. He was very knowledgeable and attentive. He was very patient and gave us ample time to browse around and answered all of questions.
Cindy did an excellent job! Great customer service. We found my daughters dream couch and it was a lovely experience
Juan was amazing.
I was helped by Juan to furnish my new home - excellent service! Juan was patient, engaging, and his experience allowed for great insight. If you are in the Woodbridge area connect with Juan who will ensure you pick the perfect piece to beautify your home.
Great service from Mr.Juan.Very reliable and knowledgeable about the furniture I purchase.
Juan was an amazing help when my mom was interested in furniture. He was patient and answered all her questions.
They are really nice, they make sure that you are relaxed and give you a really nice experience to find the bed that is just for you
The place has cockroaches crawling inside the store. Both new managers (Ahmad and Patrick) are condescending and patronizing unlike the previous management team.
Juan Saenz was very helpful in my selection of a brand new couch. He also provided great recommendations which became helpful. When you come to the Woodbridge store seek him out!
Juan provided excellent customer service and was very informative.
Mauriciuos was very mindful very demure… best sales rep here at woodbridge Ashley furniture store
Second time at this location, and the staff is always quick to help a customer out as soon as they walk through the door. Juan S. Is definitely the go to salesman.
Love coming here. Staff is always attentive and very helpful.
Juan was nice guy very helpful looking forward to working with him in the future super cool guy love the service
Ashley Furniture has become my go to place when it comes to furniture for my house. Went to Woodbridge location, Ahmad Hadi, Beatrice ad Valerie helped me out with the transaction. Moreover, sleep Director- Mr. Harun educate me on buying the right mattress and adjustable base for my dad. I’d definitely recommend Ashley to my friends and family ❤️
We’ve just moved into a new home so we needed a couch and dining table set. We weren’t expecting to find everything we needed in one spot! Their showroom was huge and there were so many options to cater to different styles. We found the dining set we loved and the perfect couch. They had a promotion going as well where most things were on sale. Adam Covington helped us throughout the process. He was quite knowledgeable of the furniture so we knew what kind of material, how it’s built, etc. He didn’t have to “sell” us but by just being so informative made us very happy and confident with our purchases. Thanks Adam and Ashley!
Juan was very knowledgeable and enjoyable to work with. Got us what we needed.
Cindy was outstanding in showing us all the items we wanted and was extremely knowledgeable. We'll definitely be back and recommend her and Ashley's to all our friends and family.
Our visit at the Ashley Furniture store in Woodbridge, VA was truly a great experience! Ahmad, Samina and Jill were very helpful in our decisions with bedroom furniture. We appreciate the excellent customer service we received! I would definitely recommend this store for your furniture needs!!!
Cindy was awesome! She was very knowledgeable of all the inventory which made purchasing the perfect pieces a breeze! She also had great ideas on decor! Definitely ask for her when shopping at this location!
Juan was very friendly and helpful! Answered all of my questions!
Juan Saenz helped us to buy our new couch and was so informative about all of the products, as well as being friendly and really helped us feel good about making such a big purchase. We almost left to look at other options but Juan quickly sold us on all of the benefits our new Ashley couch has for us.
Cindy did a wonderful job going over All the features of the temperpidic options...we didn't even plan on buying a bed today! Very happy with our purchase
Our sales lady was terrific and a big help with us making a decision as to what sofa and chair will works best in our rental. I will definitely consider Ashley again for future purchases.
Ahmad and Zafar were amazing! Highly recommend them for all of your furniture needs!
Beatrice was of very great help to me and was very patient, overall excellent customer service 👍🏾
The sales personnel, Beatrice was so good to us, great services from her.
Excellent service. Professional, courteous & easy to work with.
The sales personnel, Beth and Amad, were very knowledgeable, professional and courteous. We were in the market for a reasonably price adjustable bed and they both worked within our budget. Two thumbs up for Ashley!!!
Beth was really nice and helpful throughout all the process. She was very sweet and kind to me and my family.
Beth was so sweet and she help me found the right sofa for me and my family.
A wonderful lady help me her name is Beth very patient, polite I will highly recommend her..
Jay was very helpful and knowledgeable…was great to work with
Adam was awesome!!! He gave us the space we needed and then took care of absolutely everything we threw at him and then some! Then Jill had great patience taking care of the payment messup for us! Thanks to all for being so awesome!!!
Juan Saenz was great and very patient with us we really appreciate a lot what he did for us and the help he provided. We were lucky to meet him. Thank you so much!
Samina was great!!!!
Purchased a new sofa today and Cindy was amazing. Professional, let us browse, checked in, answered all our questions and assisted in finding exactly what we needed. Thankful for her expertise and help today!
Juan was very nice and informative great customer service!!
Juan Saenz was extremely nice and super helpful. He made the process of purchasing furniture super easy.
Cindy was amazing today! She helped us find the perfect living room set at a great price. Her customer service is unmatched!
Beatrice was very professional and compassionate with her job. Her customer service and manner helps us decided to purchase. She very honest. Your company is lucky to have Beatrice. You need more staff like her. Thank you Breatrice!!
We have done lots of business at this store and have enjoyed it each time! Jalen helped us with great customer service. Would highly recommend this Ashley location!
Juan Saenz was an attentive & knowledgeable sales representative. He was extremely patient with us.
Juan Saenz was an excellent sales representative. Extremely knowledgeable about furniture and under standards design enjoyed working with him
Had purchased mattresses with the help of Jalen and his associate. They were very helpful. What I am writing a 1 star review is because of an admin issue for financing. Yesterday was an error of the amount so they asked me to come in and sign. So i was understanding at the time. But to have to contact me again today because of an audit error that I have to sign my financing again. Terrible on the admin/management side. Fix it so other customers who may go through financing won't have to go through this issue. UPDATE 8 August! I had a scheduled delivery for a mattress protector and it never came yesterday. Called the store and told me that they don't deliver mattress protector and for me to pick it up. WHY WAS IT NOT COMMUNICATED WITH ME ON THIS??!?!?! THIS IS TOTAL UNSATISFACTORY. LACK OF COMMUNICATION AND A WASTE OF TIME!
Decent selection but terrible customer service. I went here to buy a few items for my house. I explained to the sales rep what I was looking for and they kept trying to get me to purchase items that were too big for my place even though I explained to them several times I needed smaller furniture since my place is one of those narrow townhomes and my living room can't have large bulky furniture items. It honestly felt like the sales person was more interested in just making a quick sale than she was interested in finding me the right furniture. When I went to finance the items, I changed my mind about buying a sofa I wanted and instead just wanted a table. I felt rushed into buying it and I also didn't think it would match what I wanted to do with my living room, so I told them I was no longer interested in it but I still wanted the table. Mind you at this point I had only done the application process for a credit account to finance the furniture. She told me I couldn't cancel on the sofa because I had already financed for it. That was incorrect and misleading. That'd be like saying I bought a $5,000 TV because I applied for a credit card. I told her I did not sign anything saying I would buy the sofa and only applied for a financing and I should be able to cancel buying an item. She double-backed and said that I can't finance the table only. I said that's fine and I can pay cash for the table. When she went to check out and order my item, the cashier 'accidentally' financed my table to my line of credit I applied for even though I wanted to pay cash for it. So not only was I lied to about not being able to cancel a couch I didn't actually buy/order, but she also lied to me about not being able to finance a table. I like the table, but I won't be buying from here again. Not trustworthy people.
I recently had the pleasure of receiving exceptional customer service from Beatrice at Ashley Furniture. From the moment I reached out for assistance, Beatrice went above and beyond to ensure that my needs were met and my concerns were addressed promptly and professionally. Beatrice demonstrated outstanding communication skills, listening carefully to my issue and providing clear, concise, and helpful responses. Beatice and Noor were incredibly patient and understanding, taking the time to explain everything in detail and making sure I was comfortable with the solutions provided.
Beatrice was eager and helped us get the right couch. Exceptional customer service, she is awesome! If I come back I will ask for Beatrice!
Jalen was a great person to work with, if you ever decide to shop here, I would 100% recommend him!
Cindy was so helpful and very knowledgable. 5 star service!
Great sales experience with Cindy who took care of our needs (bedroom/basement furnishings) without pressure and with ease!
Juan Saenz
Juan Saenz was an amazing help, extremely knowledgeable and kind
Samina was very helpful and quick in helping us find the couch we were looking for and was able to answer all the questions we had.
Wonderful service, knowledgeable and patient staff. I recommend Jalen for any future purchases!
Received great service today from Juan Saenz. Thank you for helping me find the perfect bed set!
Our experience was smooth till the time of delivery. It was such a disaster!!! We paid $450 delivery fee and the delivery guys dropped the bed frame and mattress in front of the house and they left. The delivery folks were very rude and they don’t want to speak to me or to the manager from Ashley. Now, I don’t know what to do with the order and I’m about to tell them to take it back. Very disappointed and this will be my last time to go to this store!!!!
Juan S. was very attentive and friendly with us. I recommend coming to this Ashley’s if you’re looking for new furniture and don’t have much insight of what you’re looking for. Would definitely come back!
(Translated by Google) Cindy excellent attention and patience (Original) Cindy excelente atención y paciencia
Adam was an amazing salesman and found the perfect bedroom for us!!
Samina was so kind and sweet and I loved working with her!!
Came here looking for a couch and found the perfect one. The seller Samina was great.
Samina was awesome, she helped us and was patient the whole time! She waited and helped us find our new couch!
Juan Saenz was very helpful with our purchase of a Posture Pedic mattress. His knowledge was great.
Cindy was an awesome sales rep. She was very friendly and personable! We had no plans to purchase anything today. But after speaking with Cindy about the furniture, we were sold! We truly enjoyed this shopping experience and can’t wait for the arrival of our new furniture.
Cindy was great. Greeted us on the way in as well as asked our names to assist us best. Was able to help us find exactly what we needed and ordered it for same day pick up.
Beth and Beatrice were both amazing with helping my wife and I find and purchase a couch and entertainment center.
Jalen is excellent at customer service. He's very knowledgeable and helped me find what I was looking for.
Adam was great! Very helpful and to the point!
Came in to the store unsure what to buy with our style in mind Juan Saenz helped us find the perfect fit.
Juan Saenz was very helpful and friendly!
Searched several furniture stores including the Fredericksburg Ashley Furniture Store and Jalen helped us out. He was super friendly and took the time to ask questions in a way where he wasn’t bombarding us or following us around. We experienced a sales person in the other day at another Ashley store where we were constantly followed around and asked questions that sort of wasted our time walking around the store that did not help our decision. This made us not want to be there. Jalen did not do that to us and we appreciate that. No one likes that constant pressure so we ended up feeling more comfortable and purchased our set with him quickly, without pressure.
Cindy from the sales team was super helpful but the delivery team put the my couch together the wrong way and did not put it where I wanted. When I tried to address this they said call the store and left abruptly. The “customer care team” did nothing but tell me I was out of luck and gave me wrong information. Overall a frustrating experience and I will never order from here again.
Juan Saenz was a great sales person. Very help and provided me with many opinions during my furniture investment.
I must say coming to the Woodbridge Ashley Furniture Juan Saenz made my buying experience a great one. From greeting me when I walked in to assisting me towards my purchase. He was very patient, knowledgeable about the furniture quality and fun to do business with. I will definitely return to this location should I need to purchase again as well as refer friends.
Cindy was amazing today. She helped my fiance and I find some furniture for our new home. She helped us from greeting us at the door to all paperwork to the end. We got what we needed plus more!!!
Please ask for Adam. He was helpful, patient, courteous and did not badger us into purchasing. He was very knowledgeable on all the July 4th discounts and deals and the various payment plans and programs including the 0% interest for 12 months and $75 off. There is no incentives to pay all cash anymore. Thank you Adam for showing us around. We will definitely be back for the next sale.
The sales representative did a great job showing the furniture and showing things that I would like.
Go see Jalen for all your furniture needs! He’s delightful!
Kimberly was an amazing help with finding the perfect sofa sleeper. She was knowledgeable and found exactly what I needed at my price point. I will be back to purchase other pieces.
Jalen's energy was vibrant from the moment my mom and I walked in to the moment we left. He listened to all of my mom's needs + requests with thorough attention and helped us to secure the purchase with full confidence.
Superior salesmanship! Thank you Amin.
My husband and I were looking for a sofa set for our living room and Jalen has found the one for us. We didn’t know our size but Jalen went out of his way and got an inch tape and got the sofas measured. His outstanding customer service is just phenomenal. We got it cause of him. Thanks for the great experience!
We were welcomed by Cindy as we came through the doors.. She provided courteous and excellent service. She wasn’t pushy and extremely helpful. Cindy was very friendly and knowledgeable of everything we were looking at. I highly recommend her .
What a great experience! Adam was patient, professional, and well-informed. He answered all our questions about sofas, mattresses, and pillows. I made a purchase and will come back. Thank you so much for all your help, Adam!
Adam provided great service.
Overall good experience with purchase of bedroom furniture with Juan Saenz. I was disappointed in how they packaged their deals such as front door delivery (where they drop off on your doorstep) vs white glove delivery where they deliver, assemble/setup inside home for $229. Also the selection does not always offer alternate colors. However for the price point it aligns. Last, the time to actually finance and get out the door is too long.
Aida and Jalen provided my family and I with an amazing experience today. I went in looking for a sectional with high cushion density and comfort. Aida had excellent product knowledge and was able to show me the perfect sectional. I will definitely purchase from them again. Thank you for all your help today!
Adam was wonderful! After greeting us with enthusiasm, he listened to what we were looking for (very specific list), showed us a few examples, then listened to our concerns about material, durability, longevity, and of course color. He walked with us often but also left us alone so we were able to chat in private. When I realized one sign didn’t match the display, he checked on the missing (discontinued) item, located it in another store and obtained pictures so we could see the condition of the furniture. Once we narrowed it down to a few choices, he talked with us about the differences and again allowed us time to decide without feeling like he was as hovering. We finalized the purchase and walked out of the store very happy customers.
Juan S. was very helpful and knowledgeable about the products I came in for. He was friendly and respectful and made the process quick.
Had an excellent experience. Let us browse freely and Juan Saenz answered our question easily when we were coming close to a decision
Juan Saenz was warm and friendly, and very helpful in answering all my questions and finding a couch I would love at a decent price.
We went in for new furniture and were greeted immediately by Mr. Juan Saenz. He was helpful, quick and not overly pushy - making our experience positive.
Beatrice our sales person is very professional and knowledgeable. She was very good at customer service.
Wonderful service and recommendation. Would recommend Jalen to any new homeowners
Very terrible experience. Jared Chisolm who is one of their manager’s has very poor attention to detail and is very deceitful. Made mistake with my orders and sold me lamps that were out of production. The only good thing about this Ashley location is Adam who was helpful after i was frustrated to tears. Run for your lives.
Beatrice -She’s very approachable and nice person.Highly recomended.
Amin E, he is very good and friendly
Jalen was truly amazing! He gave us time to browse and offered helpful advice when we needed it. He was super kind, insightful, and welcoming and we would definelty recommend coming to him for all you furniture needs! He was super patient with us and was able to help us making an amazing decision in furniture. He offered helpful advice on the purchasing process too when we were confused on financing everything. Definitely loved/enjoyed our shopping experience and would love to come back!!
Jalen was super helpful throughout our entire trip to Ashley’s! He assisted us in finding the best pieces for our home and explained the entire purchasing process to us, being very patient throughout our trip!
Beth and Manager Noorullah did a great job. Beth explained every thing in detail. I had a good experience at this store.
Cindy was great and very helpful. Even though she was super busy with multiple customers returning to buy from her, she made sure to keep us informed. Would totally recommend her.
Absolutely horrible customer service and dishonest store manager!! After previous successful past purchases with this store. I attempted a furniture purchase April 2024. Paid for the furniture in full with an expectation to receive the furniture in a coupl of wks. Immediately within 1wk i received an email from the store stating my furniture selection is no longer offered by Ashley and I would need come back and select other furniture. I declined and requested a full refund. I was told by store management they did not hv the authority to issue a refund and referred me to the Manassas, VA. office who informed me it would take wks to decide if a refund would be issued. Thank goodness my credit card company stepped in and handled this situation in my favor. I WILL NVR DO BUSINESS WITH THIS STORE OR ASHLEY EVER AGAIN!!
Great experience. Juan Saenz attended us and was extremely helpful and honest. Respected our time and made the sale easy.
Adam was extremely helpful and helped us find the perfect bedroom furniture and mattress!
Adam was awesome . Wasn’t pushy and explained all the questions we had .
Cindy excellent sale person. I recommend her to all my friends
Beatrice helped us find what we needed. Professional, friendly and knowledgeable about the options. We feel good about our purchase!!
Very good and entertaining, thanks so much BETH
From the moment we walked in, Adam and the rest of the team were great. We came in for only a couple of items, and decided a change in a lot of furniture was necessary. There was no pressure in the purchases, and we really liked the selection that they had. The style that we like is exactly what they had. We are not finished with the furniture change out
Adam was lovely to work with and get our new bed and new furniture. So sweet and caring person to work with. Knows furniture and beautiful way of working with us.
Great service deserves a great review and so I’m more than delighted to say Ashley Home Furniture’s store at the dale city area made the process of getting my home furniture very easy. A very special thank you for Beatrice a great help and very knowledgeable when dealing with customers. Definitely coming back!!
Very nice guy great job Juan saenz
Juan Saenz is very helpful and through will the sale
I would not buy any furniture from this store. Ashley furniture has the worst customer care over the phone. What you told and in store what you get over phone is completely differentre. Spend your money somewhere else.
This location is extremely helpful. The staff was polite and had no issue answering my questions. I got to work with Kim and she assisted with every step of the purchase. She was very professional and I would recommend her to anyone looking for furniture.
Jose Saenz was awesome! Very friendly, not pushy at all. Helped us find everything we needed.
Kim was such a great help in selecting the right couch and living room set up for us. She was patient, knowledgeable and super helpful. She even helped us with some great decor ideas.
Will never shop at this location again even though it's closer. I will be going to the Fredericksburg location & see Halim who knows what he's talking about. The associates that helped us at the Woodbridge location were not very knowledgeable, didn't listen to what we needed, & withheld information. We were not happy with our purchases & had to go see Halim in Fredericksburg to get what we needed.
Mr. Adam and Ms. Beatrice were extremely professional in helping us find the perfect mattress for us. They answered our questions and ensured we got a great price. Highly recommend!
Lamar is absolutely awesome! He is very professional, explains every detail prior to purchase and has great mix and match skills that you will end up finding what works for you
Thank you Juan Saenz for helping us picked the furniture.
Juan Sáenz has been very supportive throughout the entire process when we’re looking for a couch. We appreciate all the support he’s done along with his customer service skills
Juan made everything nice and easy, thank you
I had a fantastic experience at Ashley’s Furniture thanks to Kim. She was friendly, knowledgeable, and genuinely interested in helping me find the perfect pieces. Her recommendations were spot-on and made my visit exceptional.
Adam was amazing!!!! So friendly, kind and informative. He helped me get exawhst I wanted and we stayed in budget. We really appreciate all your help!!!
Good customer service from Adam, he helps with all your questions about mattress😜
Adam was extremely helpful in showing me different couches and answering many questions. Great experience! Highly recommended.
Very helpful and professional
Had a great experience! Adam was very informative and helpful. Was upfront about all details. Would return for more service #teamandroid
I was helped by Juan! He was very welcoming from the moment my mom and I stepped into the store. He showed us a number of table of options and was very helpful in helping us choose what we were looking for!
Adam is a very informed and helpful representative. He was able to answer all of our questions, pushed relevant insights, and facilitated a stress free process.
Juan was a wonderful help! Will definitely recommend and will shop with him again!
Kim gave great service for she was respectful, resilient, brave, strong, knowledgeable, tact, and caring. I would entrust her with all my furniture needs for the future. For I have found my favorite furniture sales of all time and maybe even the best sales person in the world
Juan Saenz was very helpful, knowledgeable, and willing to assist. I would definitely recommend Juan if you are visiting Ashley furniture in the NOVA area.
Juan was Friendly, professional, and honest.
Zafar is so kind and patient! She helped me match a server to my previously purchased dining room set. Financing was super fast and easy. Thank you, Zafar and Ashley Furniture!
I spent a decent amount of money at the Woodbridge Ashley store (Mattress, adjustable bed frame, and sectional couch) in May. In discussions with Lamar (told us he was a manager) we had discussed “all in pricing (cost, tax, extended warranty)”. This all in pricing was supposed to include an extended warranty for the frame and sectional. At checkout, I was provided the literature for Montage (their warranty company) as well as I initialed off “Protection Plan: Accept” on the invoice. Everything you sign shows that ALL SALES ARE FINAL. The next day, I was texted by Lamar that “oops, I didn’t charge you for the protection”. I pushed back, stating that the price we discussed was “all-inclusive, and should be corrected on their end”. Lamar responded with, “I will escalate this misunderstanding to the correct person, and we will make sure we make this right for you and your family.” A couple of days later, I was then told that the protection was added to my order. I said great, will I see a new invoice showing the price? I was told no; it was a corporate thing and not at the store. I was told just to call Montage if there is a problem in the future. I then asked what the Protection Plan Agreement number is (required to register the product with Montage). I was told he would need to pull from corporate. Multiple texts sent, then ultimately told June 6th that “corporate would not accommodate the changes to add protection”. Please avoid… Edit/Update: Ashley responded to my review and asked me to reach out to them. I did. Unsurprisingly, they never responded. I guess it was all lip service to make it look like "they care".
Adam was very professional and friendly.Amazing customer service
Juan, gave excellent service and a great job!!
Very Good thank you to the team and Kim.
Beatrice helped me pick a beautiful sectional for my place. Thank to the team at Ashley furniture for be very professional.
Beth offered us an amazing service,great advise and support. She was very professional but friendly at the same time.Thank you Beth..So I just made an offer! Hopefully get it before the 4th of July, fingers crossed!
Lamar was very helpful, kind and gave us guidance on different mattresses. He provided helpful medical knowledge on the impact of each kind of mattress. He was insightful and we left with a mattress purchase that fit our needs best! Thank you for everything!! Highly recommend Lamar for advice and guidance!!
Amazing service offered by Beth,she clearly understood how the color coordination had to work,offered advise and suggestions and Bingo we made a great choice! We are coming back for more ! Beth of Ashley,Woodbridge!!Good job!
Samina ,excelente customerservice
Adam was very friendly, and informative. He asked all the right questions to direct us to exactly what we needed and even things we didn't know we needed which was very helpful.
Highly recommended working Juan S. He was very helpful in our sectional purchase! He answered all of our questions, was very knowledgeable about the products, and overall provided excellent customer service.
Juan was a amazing
Kimberly and Noor were awesome! They helped me find a comfortable mattress. Both listened to my concerns and needs while still being respectful of my budget. I’m very happy I came to this location.
Juan is excellent service. Thank you for your unreserved service and professional personality
Marcus and Noor have provided their expertise to ensure I got exactly what I wanted. Not only did they provide recommendations, but also professionalism and answered all of my questions to have the best possible experience. I look forward to returning and working with these two gentlemen again. Thank you!
Very friendly and professional and knowledgeable
We just bought our living room and we have no bad words from the store and if you can talk with Kimberly she is the best she is always there to help you with the process and making sure that the purchase that you are doing is the best for yourself, and I have no word but thank you for everything!
Amazing showroom. Helped out by Beth who was very helpful and sweet :)
Jalen took care of us and helped us find the best deal!! Great looking out
Great customer service, Jalen was very helpful.
Beth is awesome!! She knows the store like the back of her hand, and was super helpful in giving me as many different options and versions of what I was looking for.
Cindy was professional and very friendly, I enjoyed having her as my sale representative. Very happy with my purchase.
jalen was very friendly and helpful, valerie as well
Adam was personable, kind, and informative on our choices. Easy shopping experience, excited about our purchase!
Adam provided fantastic customer service. Answered all our questions promptly and provided great communication and feedback.
I bought a sofa here, and Adam was very helpful. He helped me narrow down the design based on the firmness I wanted and provided detailed explanations about the sofa. I took a long time to decide, but he was patient throughout. He also guided me through all the options I could consider. The entire process went smoothly, and I am very satisfied with my purchase.
Kimberly was very helpful. She answer all my questions and helped me find what i needed. I am so happy with the customer service she provided.
Kim did a great job assisting me even when I was super confused about which selection I should choose. I truly appreciate her support while shopping here. I originally told her I wanted a chair and half but she helped me see that a swivel chair would be a great option. And I love it. Thanks Kim!!
Adam was super friendly and personable as soon as my mom and I walked through the door of Ashley Furniture! As soon as I expressed interest in a dining room table and chairs he was extremely helpful and transparent with answering all questions we had to help me make the right decision. What I appreciated the most was his patience until I reached my decision to purchase these beautiful pieces. So thankful for his kindness throughout this process and for making it a super smooth experience!
Shopped at their competitors store and came to Ashleys because wife wanted to come here. Amazing experience but mostly their furniture was superior to the rest. Highly recommend to come here and give them a shot. Kimberly was kind and superb.
Very good customer service! Kimberly was super helpful, she helped us find the perfect furniture for our home.
Good experience working with Jalen at Ashley Furniture. He was patient and very helpful. Would recommend consulting with him in your next visit at Ashley. Thank you Jalen!
Adam is very knowledgeable about everything we came in for and a very good sales person a steal for any establishment. Loved him!
Adam is very knowledgeable of his job, he explained everything that we asked and had an answer for us. He knows his product well, he's an excellent sale's person.
Outstanding customer service from Lamar! Buying furniture for your first time home is tough, Lamar made the process very comfortable and extremely easy. My husband and I can’t wait to enjoy our new furniture in our new home! 🤩
Jalen was exceptional. Great energy
Lanarkshire was totally awesome and very helpful throughout our visir
Juan Saenz was super helpful! I really enjoyed our experience at Ashley!
Adam was phenomenal! He was personable, patient, and had an eye for design. He helped my brother pick out multiple pieces of furniture for his new house, and did it in a seamless fashion. He made the experience stress-free, and we couldn’t be more grateful! We’ll definitely be back in the future!
Adam was amazing. He helped me pick everything I needed for my house. Would definitely recommend him as a representative if you are planning to furnish a new home!
With a family of seven, customer service was very patient and thorough with options. Listened and helped us find the right couch for us.
Kim was great, helped us instantly but was not overbearing. Super helpful with any questions and explaining the options available. Did not make us feel pressured to purchase if we weren’t 100% sure.
Needed a new sofa and lovessat for the house. Reviewed website, brought measurements and of potential options. Samina greeted me and walked me through my options. She was well Versed on the inventory and understood what I was looking for and provided me with a tailored tour of the showroom. She was amazing at explaining the different features and color options. I ended up with a sectional and a recliner that perfectly fit my requirements
I love how Adam helped assist me without pressure. He was extremely helpful in getting what I needed. When you come to this store ask for Adam he will definitely get you what you need within your price range.
Purchased a few bedroom sets for my home and sale rep Zafar was amazing at providing customer service, will definitely recommend purchasing anything you need to furnish the home. Thank you Zafar for your help.
Jalen was a great help and made the process painless. He gave us the room to decide and had some funny jokes.
Samina was fantastic and incredibly knowledgeable!!
Jalen was amazing. From the moment I walked into the store he was very courteous and extremely helpful. He was patient with the many changes to my order I requested.
Jalen helped my husband and I get the furniture we needed. He was very helpful and respectful. Definitely made our buying experience great
Todays experience was a very awesome one due to the support and professional of the young man name Jalen.His mild manner and knowing the product within the arrears of the store help me and my wife not to stress or worry about what we wanted but more comfortable of our decision to be satisfied with our purchase.He’s a winner and needs to be kept on the .Outstanding job goes out to Jalen and for his future endeavor he will excel.
Adam was a great help and very attentive and answered all the questions I had!
Cindy Jared and Jeremy were amazing.Thanks for all your help. Quick and efficient.
Jalen has been very helpful with all the questions i asked and is very knowledgeable about his work. I definitely recommend this for the items they sell and when you do come in make sure to ask for Jalen !
Kim is one of the best saler of the store she is very help full, providing good and more information about thr products
Lamar
Very great service and friendly!! All info was helpful and understanding! Great buy and pricing! We will return soon!!
Great Customer Service from Sales Associate Kim, at the Woodbridge Va - Smoketown Road.
My financing experience was horrible. They didn’t disclose important details about the financing. They said 90 days with no interest and my account with the bank is saying completely different numbers. Be aware, otherwise you will end up paying 19 K for a 6k furniture. Careless manager “forgot” to tell me about an important financial detail that led me to pay the 6k cash instead of 19 K over 24 months. A financing trap!
Beth was very helpful and listened to my desired features without trying to aggressively upsell me
Kimberly was awesome!! Very helpful without being pushy. She showed us a few different options for sleeper sofas and made the decision to purchase very easy for us to make!! Come in and giver her a visit, you won’t regret it!
Great experience. Associate was extremely helpful.
I believe this is the best place when someone looking for quality furnitures. Their customer service is fantastic, especially for Mr. Noorullah and Ms. Beatrice, they are awesome, and deal with customers very politely. I really appreciate it.
Kim was awesome! She showed us multiple options between furniture and various prices!
Great customer service! Kim helped me out and suggested beautiful furniture pieces and mattresses. She got me deals to get the best possible price. The store is very clean & organized. Great selection!
Beatrice was great! Super informative and receptive to our needs. Got us in and out very quickly!
Kim was excellent, not pushy at all and didn’t feel rushed. Would recommend.
Beatrice was great helping getting the best of the deal out of the items I needed. Very knowledgeable and professional
Cindy was very knowledgeable about our new tempur-pedic bed and new bedroom set. She took her time with us and answered all our questions. Ashley Furniture is a quality store with nice people!
Juan Sáenz Did an excellent job, we’re very happy for our purchase!!
Great experience. Beatrice was a great help.
Lamar is hands-down one of the kindest people I have ever met and made my experience at Ashley so smooth! He worked with us gracefully to find us a perfect sofa!
Lamar was so sweet and helpful. He answered every question that we had!
Jalen was very helpful. He was very friendly and was not pushy like you get sometimes whil shopping.
He was very helpful during the entire process.
Marcus was very helpful and friendly. Never bought a mattress before but he was very knowledgeable and made it fun!
I recently had a wonderful experience with my purchase of a new Sterns and Foster mattress and box springs. Our sales rep., Cindy, was exceptionally knowledgeable and courteous. She gave us in-depth information and there was no pressure at all. We went home to think about it overnight, and returned the next day with our minds made up to go forward. Once there, the paperwork was completed quickly! Delivery is scheduled for three days from now - we are looking forward to a new, comfortable mattress!
Marcus was pleasant and efficient. I appreciate the time to spent ensuring we got what we needed and wasn’t encouraged to buy beyond what we asked.
Spent cash the experience was okay but the furniture is not the highest quality but just okay. Delivery on time tho.
Worst customer service. Doesn't want to take time to listen to the issue. Rather give self help solution to something that's not even happening
Great customer service, everyone was very kind and helpful.
Jared was easy to work with & very knowledgeable of all products
Today I had the best experience with Beth and Jill at Ashely furniture! They were so patient with me went through every price option and helped me find my furniture for a great price and quality. I came 2 different times today with kids running amuck. Thank you all so much!!!!!
Jalen was a phenomenal sales representative. I would highly recommend that you use him to help you select the furniture for your home.
Fantastic experience at the Ashley Woodbridge store. If you go, get Cindy who is by far the best salesman that I have encountered. No pressuring, no hounding us. She let us walk and look and then chimed in occasionally. FANTASTIC service!
My husband and I are moving to our first home so we went to the Woodbridge Ashely furniture store location to look for some new pieces. We had Cindy help us with everything we needed for our new home and she was so insightful and knowledgable about all our questions. Very good experience.
Marcus was very attentive and worked with me to give me the best deals and help me select the perfect sectional for my house.
I went to Ashley just to look around, was greeted by Kimberly Mitchell with beautiful on her face, she was very friendly and patient and answered all my questions. I had a budget plan so she was about to run few scenarios and made an affordable plane for me and also explained everything in detail. I am so happy I came to Ashely’s and met Kimberly she’s amazing if you plan on making a matters or furniture purchase please go see Kimberly you’ll be satisfied and happy. She’s amazing thank you Kimberly.
Beth Foster is knowledgeable ,polite and patient to answer questions . She Delivered an excellent p customer service .
Appreciate Marcus work and help, gave me a nice discount as well!
Amin was excellent sales person
My first time at Ashley and I was greeted by Juan Saenz who made sure he answered all my questions (millions). I ended up buying a couch. His advise and patience as well as the knowledge of the store and their products is unmatchable ! Ask for Juan if you are at Woodbridge Ashley ! Can’t wait to get more there. Thank you Juan !
Beth is absolutely amazing! If you visit the Ashley store you should definitely ask for Beth and she will take care of you!
Lamar truly made our furniture shopping experience a delight. He patiently guided us through every step. We found exactly what we needed. The final choice of furniture, including the perfect color and matching cushions, has truly transformed our cozy room. We're grateful for Lamar's assistance throughout the process.
Adam was very very helpful and answered all my questions. I will definitely recommend stopping by Ashley’s and asking for him.
Beatrice did amazing! We were looking for a queen bed for my daughter and she helped us quickly based on my daughters needs. She also helped me find a decent priced bed with 0 interest on payments for 12 months. I will shop here again!
Very nice service! Had Beatrice help me and we were in and out with an amazing bed in thirty minutes.
First off Samina initially engaged me and was both professional and patient with all of my questions. It was not until she called her "manager" over, that this became a regrettable experience. He was disrespectful, condescending, and dismissive once it was clear that I was not going to purchase at that moment. If you are not equipped to interact with people in a decent manner it may best for all involved for you to keep your talents in the back room and serve in more of a support role.
I would but again. It was a pleasant experience.
Adam was great.
Juan Saenz was a great help, very professional!
Juan Saenz was amazing and such a great help!
Beatrice was very helpful and made our transaction smooth and easy. I would purchase here again.
Zafar was extremely helpful
Adam was such an amazing help today. Great service. We came looking for a nice cosy couch and we certainly found it. Thank you for the service.
Great customer service from Juan Saenz! Kind and professional. We bought a solid wood coffee table for a great price. Highly recommend.
Super helpful
Hi, I wanted to specially mention about a lady name Beth. She helped out me and my husband. She was very kind helpful through out the whole process.
Cindy was really helpful and courteous throughout. The manager Noorullah took care of us and gave us good discount
Kim was great!
Zafar assisted me throughout the purchase of two seats and one sofa. I Never felt pressured. Great experience.
Beth was courteous and proficient with her help and checkout. Freddy Scott
Adam and Jalen were very help to find us a bed!!! Very friendly and knowledgeable! Definitely recommend them!
Beatrice has done an amazing job helping us find the right living room furniture and as well as a perfect and complete sleep system with a lifestyle powerbase. I would highly recommend to ask for her when you stop at Woodbridge location.
Shout out to Kim! (Woodbridge location) Thanks for the great customer service.
Recently purchased new furniture. It was a pleasant, no pressure experience. Samina was so friendly and gave us the space and time we needed to find something we loved. Highly recommend.
Adam was extremely helpful in assisting with a purchase of a new bed set
Helpful and negotiable Juan was a great help and I got in and out of the store quickly.
Jalen was a great help and found us the perfect bedroom set. They get to know their customers with their likes and dislikes. Couldn’t ask for anything better!
Jalen was extremely helpful and easily the best employee!
Adam was great!!! He was hospitable and friendly. Explained everything in detail. Oh and he had really cool shoes!!😎
Thank you Adam for all your help!
Adam was very friendly without any pressure to purchase. Very much appreciated all his help
Jared Chisholm has the best customer service, we are really happy with the set we picked out today! Thank you
Juan Saenz was fantastic! He was very helpful and knowledgeable of the products we were interested in.
We went to Ashley to replace one of our old couches, Zafar helped us out and was nice throughout the entire process!
Great Job, Kimberly! Woodbridge Store. Very attentive to needs of customer
Beatrice was amazing she helped me find the perfect mattress for my son thank
I had such a great experience for it being my first time Adam the sales Manager was so helpful and provided us with so much knowledge and Amin the sales rep helped us close on a custom sectional for our new place. Great services and products.
Beatrice & Noor helped us find a great couch and loveseat combo for a great price and it will be delivered in less than a week, can’t wait!
Very good. Beth was awesome 👌
(Translated by Google) Excellent attention 👏 (Original) Excelente atención 👏
Adam was very professional excellence customer service
Adam was so helpful and the whole process was easy peasy. The prices were comparable and we were shown where we needed to look in the store for what we wanted then left to browse, it was great!
Zafar was really easy to deal with great experience!
Really good customer service his name JUAN SDAENZ i Really appreciate your service
Great customer service and an overall great experience. I worked with Zafar and she was great! The manager was also great and willing to work within my budget! Everyone was all smiles and willing to help! Look forward to my delivery, Thank you again.
Beth foster & Juan Saenz helped me to decide. They went thru the details which really helped and I'm fully satisfied.
Adam is very professional and very helpful, highly recommended.
Adam
I can’t say enough about the customer service and professionalism of this location in Woodbridge Cindi was our sales rep and she was absolutely amazing. We told her our vision for our new home and she showed us options that fit exactly what we were looking for and then some. If you’re looking for beautiful furniture with quality customer service to match then this is the place to be.👍🏾
Good prices and Jalen is a great salesman, very fair! He was blessed with a wonderful personality i definitely recommend asking for him! 10/10 service.
Marcus was incredibly helpful and super friendly!
Lamar is one of the associates who received us at the front desk to help us to find our needs. He has excellent communication skills and listening skills, He provided us excellent explanations about what we needed, and overall excellent experience.
From being greeted at the door to the furniture purchase, Cindy was great! Very knowledgeable and helpful making the experience delightful. Thanks Cindy!!!
Karina was great and helpful choosing a couch!
Very helpful!
Cindy and Lamar were amazing
Jared was extremely helpful and knowledgeable. He made the whole process as streamlined and painless as possible. On top of all that he found us the best deals on the price of our 2 room purchase…
Zafar was amazing and very professional. Thank for helping me with my sectional purchase!
Beatrice is amazing!
Cindy was an excellent salesperson. We appreciate her customer service.
Lamar helped my wife and I to find the exact sofa we needed, as we compared it to the one we saw online. He was professional and friendly and explained all of the components of the sofa, as he served us and made arrangements for to get a quicker delivery date to our home. Outstanding customer service! Jeff and Michelle
Horrible. Ordered bedroom and living room sets 3 months ago and still have not received the products. Tried to call the manager and no calls back. Hey Ashley- how about not selling products that you can’t fulfill. 3 months and counting !!!!
I came into the store knowing what I wanted but still wanting to explore various layouts. Ashley always has quality furniture so I knew I’d be satisfied. Jalen helped me map out how the furniture would fit in my space and made appropriate suggestions. He talked me through the payment options and was altogether a pleasure to work with.
cindy
Lamar helped me leave with furniture that I am more than happy with! If it weren’t for him I wouldve left Ashley’s empty handed
Marcus we have good experience
Adam Covington provided great customer serivce! He provided good insight of the type of furniture we wanted and was very nice! Jared Chisholm made the buying process easy and painless!
Amazing service! Very nice staff!!
Marcus is a super helpful sales representative.
Went to Ashley's to buy furniture and the experience was smooth and straightforward. I was helped by Cindy who was patient in helping me find products I had seen online and giving me additional information about them I wasn't aware of. She did an excellent job of giving me space/patience while I made my final decision for purchase. Going out of her way to help me definitely helped the sale.
Working with Adam at Ashley was great, we ended up getting the bedroom and living room set. From initial greeting to final closing it was very easy to work with this sales associate. Thanks Adam!
Cindy was awesome! Definitely ask for her when you go into the store in Woodbridge!
Great Experience, Juan really helped us out alot! Very nice!
My family and I had a great experience here. Such an easy process. Cindy is the best!!! She was very knowledgeable and had great customer service. We look forward to working with her and this location in the future!
Manager Lamar. Was super helpful... Got a great new bedroom set!!
Cindy did a fantastic job helping us through getting a new bedroom set for a little girl! Love the Ashely team!!!
Lamar was fantastic. He helped me through the entire walkthrough and purchase and he didn’t not hassle me and gave me room to breathe. Would highly recommend
Cindy andNoor are amazing
Jalen met me at the door with a bright smile and an eagerness to assist me in finding what I needed quickly. He was very helpful and funny. He made my visit to Ashley very pleasant!!! Thank you JALEN!!!
Jalen was very nice and had excellent customer service he provided us with exactly what we needed and I’m grateful for the service
Samina was excellent and such a professional. She answered all our questions, was very attentive, and helpful. We were happy with what she recommended and bought them all!
Today went by Ashley Store. Although we buy, we experienced amazing customer service from Kim and the Sleep Expert Gentleman (Think his name started with an L). Anyways they were very patient, listened to our needs, and worked to get us what we wanted. We will definitely visit again.
Very helpful. Not at all overbearing like most sales people. We will be asking for Lamar when we return.
Lamar was helpful and very personable.
(Translated by Google) Excellent service, excellent customer service, I am very happy, especially with Cindy, she treated me super friendly and very professional.:) (Original) Excelente servicio , la atención al cliente excelente estoy muy contenta especialmente Con Cindy ella me atendió super amable y muy profesional .:)
Adam was great help.. easy and patient..
Adam was great. Very professional, efficient, and knowledgeable. Great service!
I stopped in just to browse and was greeted as soon as I walked in by Aida. She assisted me with showing me the Hennington bedroom set. I instantly fell in love with it. I came back to finalize the purchase and worked with Jalen. While we were finalizing the purchase, Adam, the store manager, stopped by to greet us and made sure that we didn’t have any questions. They were very polite and helpful. I also did enjoy that they made sure to acknowledge and engage with my son. I would also like to point out that the store was very clean. Jil was also very knowledgeable.
Juan Saenz Great customer service, very helpful and knowledgeable. I will recommend his service to friends
Jalen and Adam are good workers, very knowledgeable. I highly recommend to shop new furniture at the Ashely Home Store in Woodbridge.
Great experience buying a sleeper sofa and a dining table set. Juan Saenz welcomed my wife and I as soon as we came in and gave us a very detail explanation of everything.
Beatrice was very helpful!
Had a great experience buying a new couch from Jalen at Ashley's Furniture in Woodbridge!!
Jalin was fantastic to work with. He was patient, didn't try to oversell us anything, and was fantastic to work with.
Kim and Lamar helped us very well. Very knowledgeable on their jobs. Thanks again and we really appreciate your help
My experience at Ashley Furniture (Woodbridge) was a great one! Marcus was kind and patient with my picky self. He answered all my questions and listened to my needs.
Adam is a good worker and nice he introduced my family and i when we first come in. He showed us what couch we describe
Adam is really a nice, very good service and the couches are comfy. He helped us a lot
Adam is a good helper he helped my family and i explain everything with the payment method and how everything works. He also greeted us once we entered the building.
Quick and efficient experience. Helped us choose the myriad options and configurations of a beautiful sectional.
Great service - Juan Saenz was so knowlegeable and helpful. Great experience.
Great experience, very helpful and knowledgeable of each piece we looked at. Thanks!!
We went to Ashley Store on Sat, 04/13/24 and meet Kimberly, Mitchell, Manager. She showed us 1) Sleeper Sofa (95”) unfortunately the color was white but we decided to buy a cover. 2) Wing chair each chair was white but we will buy again a cover. She was very professional, friendly smile, listened to our concerns of what items we were looking to purchase. She showed us the items on a kiosk but I wanted to see the item in person. She was very patient with us and beautiful personality, excellent attitude. She showed us how to complete the 90 day Leasing options with No Credit Check needed. She explained the entire purchasing process which was very simple. We were very happy customer with Kimberly Mitchell and give her a 5 star rating for excellent customer service.
Jalen was very helpful from the beginning to the end of the sale. Good customer service
Jalen was great
Met Jalen at the Woodbridge store and he was really helpful. He got me a good deal and was helpful all through. I’ll recommend him any day
Beatrice was really nice
Beatrice was very informative of the options I was looking for.
Carina and Jared was truly professional and helping during my furniture buying process.
Cindy is very helpful and has great skills to assist customers in friendly and professional way.. We spent hours in the store and she was so patient to answer all the questions we had with a smile on her face .. Thank you Cindy
Carina was very friendly and provided great customer service. The other store associates were friendly as well.
Juan was very helpful I’m glad he was the one approaching me thanks to him I made a purchase!
Juan was very helpful I ‘am glad he was the one.verry good service. Thanks!
This is our second Ashley’s purchase from this location. Great selection of sectionals. Marcus was able to help us find exactly what we were looking for and was able to answer all of our questions. Great experience overall! We will probably be back, again!
Beatrice
Adam was super awesome and helpful. Great energy and enjoyed working with him
My salesman Adam was OUTSTANDING!! Extremely professional and knowledgeable!! I would give more than 5 starts if I could!!
Adam was our Ashley consultant at the Woodbridge location. He greeted us at the door. From the first word to the last, his customer service was ABSOLUTELY SPECTACULAR!! He shared an abundance of information and suggestions. Extremely people friendly and I felt like we found a new friend! You'd be surprised at how much goes into a full night of rest. Thank you Adam for the lessons and the spectacular service!! Thank you Ashley Furniture for excellent products!
Marcus was extremely helpful!!
Lamar was such a great help!
Marcus helped us get a great deal on the a great mattress. I remember working with Marcus.
Marcus helped us get a great deal on the perfect mattress
Adam was so helpful during our trip! He is friendly and patient and we would definitely recommend him!
Best service! Talk about patience,Samina was extremly helpful.She took her time with me and finding what I thought was perfect for my home! Will definetly be back.
Today I purchased a couch from Ashley Furniture in Woodbrige. Jalen was great and helped me through the process. He was knowledgeable and very easy to work with! 100% recommend!!!
Jalen was amazing!
Knowledgeable and accommodating! We left we exactly what we were looking for.
Lamar helped as soon as we stepped in! Yet he was great about not breathing down our neck. Very knowledgeable and helped with all of our needs/questions. Thank you!
Lamar was great. Very personable. I recommend coming here if you want friendly service.
Thank you, Beatrice for all your help! You were great!
I had a great experience at the store. Beatrice was kind and very patient. When you go to Ashley go see her!!
Jalen did an awesome job. We got exactly what we wanted
Samina offered great service. Totally will return for customer service in store.
I had such an amazing experience with Zafar & Jared! very helping and understanding! will be recommending them to everyone!
Adam did an Amazing job! He knew so much about the versatility of the furniture AND how to firm up the cushions when you need. Wow! So helpful. Thank you again for making this experience so easy!
Adam was very helpful and informative and professional
We had a very nice experience here at the Woodbridge store with Samina. She was very knowledgeable, and never pushy. She was able to get us the very best price on the sofa we really wanted. We went home and slept on it for a night, and decided to purchase the sofa the next day. Samina explained the entire process and ensured the sale went smoothly. We are very pleased, and would definitely consider this store, and Salina for any future furniture needs!
(Translated by Google) The girl who helped me was very kind and explained everything to me well. (Original) Muy amable la muchacha que me atendió y me explicó todo bien
Adam was very informative throughout his presentation. It was easy to connect and feel like my needs were listened to.
Adam was extremely helpful from everything from couches to sleep he’ll take care of you!!
Jalen was super helpful when my sisters and I needed to buy a couch. I recommend anyone ask for Jalen for the best customer service around! 😃
Jalen was super helpful. He showed the features of the couch and quickly helped me apply for financing. I was just browsing today and ended with a pretty cool couch
Jaylen was an amazing salesman. He was very knowledgeable and helpful. I’m very grateful we had him as our salesman to buy our couch
Marcus was great, he was informative and helped us a great while we were making the final selection. I would definitely recommend this place ask for Marcus Mays when you go!!
Jalen was a very nice, helpful and pleasant assistant… easy to work with and made our purchases very easy.
Samina did a fantastic job of helping me with the purchase and finding the right furniture
Beatrice was absolutely amazing!!!! Not only did she handle my 5 year old with grace she kept her as entertained as she kept us informed of all the deals and option available when she didn’t have too. I was grateful and walked out with a new living set because of it!
Samina was so helpful! Me and my partner went in to purchase a new couch and she was so helpful! We walked away with a great sectional at a fantastic price. Please go to Samina with any of your furniture needs
Lamar was so patient. He priced several different pieces for me. Answered all my questions. Cindy was AMAZING! Assisted with additional questions and measurements.
Adam was sales manager. He showed us several options. We selected one. The price was right the service was quick and professional.
!!!DO NOT SHOP HERE!!!If i could give this place -1 stars i would! Rude customer service and lazy delivery team. Been waiting on my furniture to be delivered for 2 weeks now. Delivery guys didn’t even try to deliver to my apartment, they just keep leaving. Lady on phone hung up in my face!! Worst Ashley furniture store
Loved the store and the sales rep.(Zafar) very friendly and didn't waste time. Was able to assist when needed
Samina was very helpful, made the process easy and was able to answer all of our questions. Thank you!
Samina was fantastic and fast! She helped us find what we needed fast, and helped us with all the extra discounts we qualified for.
Marcus was very helpful and knowledgeable. He helped us find a perfect couch and bar stools. I would recommend Marcus to anyone. Thank you !!
Had a great experience thanks to Jalen!
Great customer service! Jalen and Jared are so personable and helpful! I have been looking for furniture for a while you are truly are appreciated!!
Juan Saenz did a fantastic job. Replied quickly and was of great help. Great customer service from him.
There are lot of options to choose from at Ashley, it’s our go to store for furniture shopping. Juan is exceptional at his job! He’s friendly, professional and straightforward. He assisted and advised us in finding the right furniture.
We came in and already knew what we wanted so it was easy to get things started
Adam he understood me really well.
Beatrice and Noorullah are the best reps for Ashley, made our purchase easy and smooth.
Adam was very personable professional and knowledgeable. Great experience.
Juan Saenz is a great salesman and helped us professionally find our staff. All other staff are nice and friendly. Thanks everyone!
Beatrice was very professional, knowledgeable and patient. She provided outstanding customer service. I highly recommend Beatrice to anyone looking for new furniture. She exceeded my expectations.
Jalen Nice and helpful
Amazing service and care from Jared. He is truly exceptional and delivers service with so much passion and attention to details. Best in 3 years
Juan Saenz was very nice and helpful and showed us exactly what we wanted when we told him what we were looking for.
Samina did a great job finding us furniture that suites our needs. We are very happy!
Beatrice was awesome and helped us pick out a nice furniture for the right price. She was very knowledgeable in different options perfect for our lifestyle. Would come back.
Great experience. Beatrice was knowledgeable and very helpful!
Adam Covington was a great sales rep to work with. He was informative and very personable! Love my purchase!!! Special shout-out to Jared C. as well! He helped make the purchase process go smoothly.
Great service, make you feel welcome, Samina help us on the Woodbridge location we were please with her help.
Cindy was very kindly and the precie was excellent
Lamar was super helpful and not pestering at all. I came in 2 consecutive days and spoke with him both times with no issues. He was around if I needed him but didn't approach unless I looked for him. Highly recommend him.
Adam was great very knowledgeable
Straight up 5 stars. Lamar has been nothing but helpful and informative on everything. He helped us find the perfect bed for our daughter and took our wants into consideration. He was also very supportive of our wild 2 year old running around while looking around the store. Highly recommend.
Adam was FANTASTIC! He was very professional, knowledgeable, and not pushy at all. Would highly recommend him! EDIT: Our delivery service was not as smooth. We were told that all our furniture ordered was in stock and would be delivered together. When the truck showed up, on 1 piece was on there, as the second hadn't even been ordered. After calling the store, the piece was eventually ordered and will be here in a few weeks. I'm not sure how Ashley can have you pay for furniture, and set up delivery, when it was never even ordered.
Easy to work with. No pushy Salesmanship
Nice products...Amin was very helpful.
Jalen this young gentleman was fantastic
Marcus May's was very attentive towards my mother as we were in the market for a new couch. He gave us so many options that we ended up purchasing other items on top of the couch.
Jalen is by far one of the funniest and nicest people i’ve ever met😃 and he is a baka but it alr and he is very helpful and nice
jalen is cool and funny he is very helpful and resourceful the bald dude too
Jalen was very personable and helpful. Allowed us to take our time and we enjoyed our experience because of him.
The is the third time I have purchased furniture at Ashley. The sales team is always friendly and helpful. Juan Saenz helped me today. I have a living room that is tricky to furnish, but Juan helped me move the display around so that I could measure the furniture better to make sure it fits. He was even able to schedule my delivery for 2 days after purchasing!I appreciated his help and look forward to receiving my new couch.
Adam was the best! He gave us a good service, thanks
Samina was very helpful and friendly. We found what we were looking for!
Jalen and Adam were both very helpful and understanding to my needs . Both Are very respectful young men.
Marcus was the sweetest! Was super helpful and found us what we needed! And offered snacks!! Bonus!!
Marcus was incredibly helpful and wonderful to work with!
Great info and costumer service Jared and Jalen were very helpful
Jalen was very helpful from beginning to end, flexible, quick to understand, and a great conversationalist! Thank you for making the process easier and better!
Ms. Beatrice cares about customer needs. She was the reason we made our purchase today.
Cindy y carina
Amin, awesome sales man, very helpful with sales.
Amin was outstanding
Juan Saenz gives an excellent customer service.
Lamar was very patient and helpful. It was a carefree buying experience.
Juan Saenz was fantastic
Samina was very helpful when I needed help with finding the perfect sofa. She helped me look for different options and answered all of my questions.
Quick, fast, and smooth customer service by Beatrice and Noor. They asked what we wanted and ensured we were pleased with our purchase. Great prices were offered to meet our budget.Thank you both for helping us finding a bedroom set for your guest room.
Very helpful and approachable. Helps you to understand everything you’re getting and gives decorating ideas.
Samina is an excellent salesperson. She did a wonderful job showing the furniture and she got us a great price.
Lamar was outstanding and patient, he showed me so many couches and found the perfect one for me. He’s an asset to Ashley Furniture.
Excellent service from Samina! Found the perfect couch and love seat for us!
Marcus was great from start to finish (of sale).
Carrina was such a great help with our purchase of our new living room set. She knew all the answers to our questions and was so so knowledgeable about all the furniture.
Beatrice has been a great help to me and my individual in selecting and purchasing a bedroom set. She is very professional and great to your team.
Adam was very professional; he patiently helped us with all the questions we had!
It was my first time in Ashley's. I was met with very nice people, Beatrice was very pleasant.
Beth and Jarred did a terrific job helping us to chose the fornitura of our house. it was a satisfying feeling to actually get what we wanted and made the perfect combination for our dinning room, living room and the mattress’s we wanted. They both took the time to serve us and went above and beyond with their costumer service. If you ever go to this location ask for Beth and Jarred.
Juan was great and provided excellent customer service.
Today I went in hoping to buy all the Furniture we’ve been looking for in one store, and we finally did thanks to Beth a merchandiser who helped us find everything we needed and Jared and assistant who helped us negotiate a price with good taste. Especially since my parents are very picky. This is the first place I think about when moving out and looking for new furniture.
Beth and Jared did a good job! Bonding with Beth over our dogs was super fun, she was an amazing lady and amazing worker as well as Jared!
Beth Foster was amazing while we shop at Ashley Furniture store Woodbridge VA. She was very knowledgeable and patient with us.
freindly service no high pressure excellent quality
Jalen was the only one that greeted my wife so he got the sale..
Adam is the best at demonstrating the Tempur-Pedic sleep presentation.
Juan was very curtíos and answered all the questions my husband and I had. Juan is very knowledgeable, I would recommend him to any one.
My wife and I went to buy a dinning room set at Ashley furniture and we were greeted by Cindy, a sales rep. Cindy was very kind and helpful. Thanks to her we got a great deal on a great dinning set. I appreciate all the great attention we received.
Great experience, very helpful and knowledgeable!
Had a wonderful and efficient experience with Adam. Great guy to go to for all your furniture needs.
Very patient! Jared was awesome!
carina was extremely helpful and knowledgeable! I would definitely recommend this store. Great costumer service.
Zafar was super helpful when choosing the right couch for our space. We needed a small sectional and she pointed us in the right direction. She made the buying process simple and quick. I would shop here again! Thanks again, Zafar!
Amin and Aida were great! They helped my family and I pick a couch and were very friendly throughout the entire process!
We had a great experience and the manager Noorullah was very helpful
Marcus was awesome! Thank you for all of your help! 5 stars!!!!!
Lamar was very helpful and it was appreciated that he did not follow us around
We came into buy a living room couch at the woodbridge location and Beatrice helped us. She was absolutely amazing. She was not pushy and didn't make it an uncomfortable sales experience . She gave us our time to process everything and then swiftly took care of the entire process after we decided to buy. And then her along with the manager Ali were incredibly helpful, nice and gave us a discount for the protection plan as well. Just because of Beatrice's service, we will most likely be returning to get more stuff for the house. A massive thanks to Beatrice for making this experience smooth and excellent for us.
Cindy was very helpful
Amin was a great help in our search for a sectional! He was very friendly and quickly processed all of our paperwork.
We were in the store to find bedroom furniture. Lamar was very knowledgeable and helpful in making our final decision. We are very happy with what we decided to purchase. I definitely recommend Lamar in the Woodbridge VA store.
Seminar and Valerie they are really excellent, good customer care i am very much satisfied. Thank you.
Lamar was very helpful, professional and friendly, he was the reason I decided
Lamar Was excellent with his service and the quality of care of the date of me
Carina was amazing to work with! Super helpful and knowledgeable! Thank you so much!
I went into the store for living room furniture. I’ve been searching for a long time. They didn’t have exactly what I wanted but nope helped me come up with a close replacement. He is efficient and up beat. He knows his stuff. I love his customer service. Thanks Noor!
Adam, was a great help and full of valuable information.
Bought two beds at the Woodbridge store. Beatrice was very friendly, professional and helpful.
Adam was Knowledgeable and Kind and Presentable, I would recomm end him to anyone looking for a bed set
Adam was very helpful with assisting me to get the sofa I was looking for. He was very patient and educated on the products available.
Cindy was great. Quick and efficient
Beatrice was great help !!!! She took very good care of me
Amin is the best in the world!
Had a great experience today at my local Ashley store, ordering a desk and bookcase set offered online that was backordered. The store matched the amazing online price and arranged for quicker delivery. Fabulous by the store manager and customer service rep Beth Foster. Excited to get it.
Marcus did such an amazing job. We would definitely come back to him to buy our stuff. He’s extremely understanding.
Awesome personality very passionate about his job. Very nice person.
Marcus is such a Great person to have help with your new place! I WOULD RECOMMEND HIM TO ANYONE
Jalen was amazing! He was very personable and friendly. If you go to this location, I highly recommend asking for Jalen. We would leave 5 stars, but management seemed to be uninterested in selling us a couch. Otherwise, a great experience with Jalen!
Adam was a great help from the moment we walked in the door! We went in for a mattress and after doing a “sleep” test he found us the perfect mattress! He was very professional, friendly and positive minded! From never buying a mattress in a furniture store, he made the process seamless. Would highly recommend him for all of your furniture and bedding needs! Thank you Adam!
Adam was absolutely fantastic to work with! His knowledge of beds and helping us every step of the way was an amazing experience! Thanks again!
Lamar was extremely helpful and friendly to us. Wasn't pushy, and actually spent time with us made it feel more comfortable than just a transection. Definitely will recommend coming here and working with Lamar!
Lamar was friendly and very helpful!
Jaun was very professional. His customer service was too tear. He was very knowledgeable about the sofa he sold us.
The salesmen are great! However the lady who answers phones will not help you and do NOT use their delivery service; outsource your own delivery if you purchase furniture. As a military member they have made the delivery process a lot more difficult than it ever needed to be. 1/5 because they pick up the phone.
Lamar was awesome! He was helpful and friendly. He helped me pick out a loveseat and I couldn’t be happier. Thanks!
Working with Carina & Adam to get my living room perfect! They have been fantastic. Highly recommend. Adam is very personable and makes you feel right at home.
Everyone in the store is very helpful and not pushy about selling furniture. Beatrice was lovely and extremely professional and helpful.
When you have to sleep on the floor for TWO freaking months due to silly mistakes from their delivery and store team, I guess they deserve a negative star rating. They said two deliveries but made 6 deliveries over the period of two months because either they brought damaged furniture or missed one thing or the other, yet still order is not completed. You should have unlimited time to talk to their customer service and store to fix the issues with your order. By the way don't get deceived by the rating, the sales agents there push you to give five stars before even leaving the store. Sooo regretting MAKING ASHLEY PART OF MY HOME.
Great experience. Jalen let me know he was available for when I needed him, and checked in a couple times, but ultimately gave me space to look in my own which I really appreciated.
Adam was great! Very helpful, friendly, and made sure to go above and beyond to meet our needs and help us out as best he could! Would definitely recommend to come to him :)
Beth and noorulah and Asad have been very helpful and gave us a great experience . We will make sure we come back and see Beth and Noor. Thank you!
We have a great experience at Ashley Furniture!!Jalen was very attentive, helpful and very professional. We for sure are going to coming back.😍😍
Jalen and Jared were great got us what we wanted and we are very satisfied with their customer service!!!
(Translated by Google) Amen (Original) Amin
Amin He was very nice and helpful.
Stamina and Noor were great help finding us the right living room furniture. Highly recommend this store
Mes .Zafar very professional she is very helpful thanks for het service
Beth and Noor were great help finding my bed frame and mattress
Semina and Jared were awesome! Very helpful
Zafar provided great service and her all around knowledge was superb.
Juan saenz was the guy that help me, super helpful, great communication, very nice, understanding. I would definitely recommend coming here.
Marcus was great!
Lamar was very helpful in helping us pick and choose a couch for our living room. Looking forward to the delivery!
Good job by Mr. Mays! Thanks!
(Translated by Google) JUAN SAENZ I love this store the staff is 100% friendly Fantastic prices, The #1 quality in the area And Mr. Juan 👍👍👍 (Original) JUAN SAENZ me encanta esta tienda el personal 100% amable Los precios fantasticos , La calidad #1 en el area Y seńor Juan 👍👍👍
Great helping out and answered all the questions! Was very patient! Great people skills!
Adam was great help, he was definitely knowledgeable and knew the answers to all of my questions.
Adam was an amazing help, and was able to help me find anything and everything i needed
Jalen was fantastic. While we didn’t purchase anything at this time, we would come back and buy from him for sure!!
(Translated by Google) !! very friendly charismatic recommended to ask for him and Juan Sean's Ashley will serve you (Original) !!muy amable carismático recomendable para que pregunten por el y los atienda Juan Sean’s Ashley
Lamar at Ashley Furniture is exceptional! His professionalism and knowledge make the shopping experience a breeze. He listened attentively to my needs and helped me find the perfect pieces for my home. His friendly demeanor and patience made the process enjoyable. I highly recommend Lamar to anyone in need of furniture expertise. I will not get this without him.
Adam was very helpful.
Great selection, clean, friendly and knowledgeable! Beth offered amazing service without pressure! Team approach to make sure all our needs were met within budget! We will be back!!
Juan Saenz very helpful and knowledgeable on the product, very happy to have Mr. Juan as sale person. :-)
Jared Chisholm was the best customer service rep/salesman I’ve ever met in my life. I will send my future children to buy furniture from this man!
Beatrice was extraordinary in her services. I would recommend her to my friends
Samina, great costumer service she helped us finding what we needed! Thank you so much!!!
Juan was helpful and pleasant. He was very knowledgeable about mattresses and was a great help in chosing the right mattress.
I had a good experience purchasing at Ashley. The guy who helped me was Jared Chrisholm,he was very friendly.Thank you so much!!
Beth was really helpful, kind, and patient during our process to buy our new furniture.
Worked with Jalen and Jared. One of the best sales experience I have had in a while. Both gentlemen we very professional and made me feel that my needs mattered. I was surprise to learn Jalen had only been on the job for three days. Thank you guys...
From the time we enter into Ashley furniture, Lamar is a supervisor at the Ashley store. He was very helpful. He took the time to find out exactly what we were looking for. He showed us and at the end he was able to give us everything that we were looking for plus more great supervisor.
Came in and was helped right away. Found everything I needed and was helped by Lamar.
Marcus was spectacular with helping my wife and I purchase a rug and two bar stools I’d recommend anyone come to the Woodbridge Ashley location and request Marcus !
Zafar was so helpful, friendly, and courteous…she made our shopping experience a breeze!
Lamar was wonderful to work with! Very attentive and knowledgeable. Made my purchase flawless!
This handsome man named Lamar helped me out at Ashley and if you make it here please ask for him!
Beth is very experienced and handled our questions professionally. She also made the check out process quick and had us in and out quickly.
Adam was very helpful and knowledgeable. He helped design the living room with pictures and descriptions of the living space. 10/10 recommended!
Adam was great and seemed like he really cared on what we were looking for and gave us great interior design tips
Wonderful experience with Jared!! Sale team was so nice and let us take our time looking around! Thank you!
Jalen was an excellent sales associate. Great demeanor and provided satisfactory service. He ensured all my questions and concerns were addressed.
Came in twice this week looking for a new couch before a big move. Jalen helped out a lot with both questions and concerns we had. I recommend coming to Ashley and asking for Jalen as your sale associate!!
Adam was very welcoming and helpful in our search for a new sectional/living room set. Even when we expressed our price frame, he worked with what he could to the best of his ability as well as not exceeding our price range. We'd certainly recommend anyone to get in contact with Adam at the Woodbridge Ashley location.
Lamar was very helpful. He waited until we needed assistance and did not immediately start trying to selling us on products. He listened and then offered help. Thanks for your help!
Samina did excellent job helping us to buy the bedroom set
Samira she’s the most nice person I recommend her 💗
Purchased recently my furniture in Asley Woodbridge and our salesman was awesome very responsive and very knowledgeable of every detail and question we had his name is Lamar. 100% recommended
Juan Saenz Excellent service
Best customer service Juan Saenz really help us to buy home furniture definitely recommend him.
Juan was helpful, patient & kind. Very ease filled purchasing process.
Adam gave us great service.He is very knowledgeable.. Very friendly!
Adam was fantastic! He walked the entire floor with us and helped us find exactly what we were looking for. Then he helped us understand all of the discounts and best pricing and long-term, no-interest financing he could give. We are incredibly satisfied and highly recommend Adam to you! (Valerie is behind the desk and equally awesome!)
Nice service provided by Beatrice and Manager Noor. Found what we needed.
Samina was wonderful. She helped us buy the sofa we needed. Answered all the questions we had and addressed all our concerns.
Juan Sáenz understood our requirements and suggested a couch accordingly! Great customer care from his part!
Service was absolutely amazing Juan Saenz is a great man. Straight to the point and very knowledgeable. He will get you the best deals.
I recently had the pleasure of meeting Beatrice at Ashley’s, and I must say, she made my shopping experience delightful! Her friendly demeanor and helpful attitude were much appreciated. Beatrice's knowledge of the products made it easy for me to find exactly what I needed. I highly recommend seeking out Beatrice for exceptional service.
Beatrice and Noor was great help
Beatrice she good
Carina was very helpfull
Juan had exceptional customer service skills. He made the process smooth and easy. Will definitely come back and work with him.
Great experience with Lamar! He wasn’t pushy and was attentive and helpful!
Carina is very nice and helpful.
Adam was great help we asked a lot of questions and took a lot of his time but he made everything work out!
My wife and I have been looking for bedroom furniture for awhile. We went to Ashley furniture store and the customer service that we got from Juan Saenz was amazing. He answered every question we had and was very patient working with what we were looking for. We were very please and happy with his help. First time buyers at Ashley's Woodbridge. Thanks again for the service.
Samina Was most pleasant to work with. She is very knowledge and helped me with my purchase.
Adam was very attentive and helped us both days because I was indecisive. He took his time trying to get us the best deal, I appreciated it. Definitely recommend him if you come here !!
Go see Juan Saenz, he was friendly, informative and helped my husband and I find our dream bedroom furniture set.
Zafar is a great Associate! She is kind, patient, and knowledgeable. I'm glad she was the one who helped me with my purchase.
Samina was a great sales rep. Not too pushy, was patient with us and answered all of our questions and provided a number of options.
Lamer and Adam helped us too look for the Item . Both are professional and friendly.
I was in and out. I knew what I wanted and Lamar was able to deliver. No weird sales tactics, and no pressure to buy. I'm so glad I caught a sale!
Adam and Lamar were fantastic they gave great customer service
Great Customer Service! I was assisted by Beth and from my entrance into the store, she was professional and made great suggestions and helped me in making decisions. She made the visit a great experience! Thank you Beth😊
Lamar was great and very knowledgeable.
Juan Saenz made our purchase at Ashley seamless and easy. We appreciate his courteous nature. He was very professional and knowledgeable about the products and inventory.
Zafar was exceptional
Beatrice was amazing! She patiently showed us different options for our bedroom set and helped us pick the right one. We look forward to enjoying our new furniture
Samina was great! Highly recommend!
Samina was very helpful and kind. Highly recommend!
Lamar was extremely helpful with our purchase. Each time we visited Ashley Furniture, Lamar was there to provide useful information based on our questions and concerns.
Samina was the nicest, most helpful furniture salesperson we’ve come across, and without the pressure. Thank you, Samina!
Samina was so helpful & sweet as can be! We will definitely be back!
Beth is amazing
Stopped Lamar in his tracks as he was heading in a different direction. He answered my questions to my satisfaction and made a sale!
I receive very good help from Jarred C and was able to purchase my furniture at a reasonable price and at a quick pace
Our experience at the store was very pleasant. Thank you to our sales associate Jared Chissholm was excellent. We are definitely coming back.
Good services,,, and sale person Juan Saenz, a good guy answer all questions I have
Beth was very helpful and friendly. I will consider her for assisting me with future purchases
Beatrice was fantastic, as well as the manager they both gave a great customer service.
We had a great experience purchasing our furniture today at Ashley’s today all because of BEATRICE! She’s done an amazing job helping us find what we need!
Very clean and welcoming. Adam was very helpful professional
Beatrice was very professional!! Everything went very smooth. Thank you so much for you help.
Lamar was great!!!!
Adam was great!
Shoutout to Juan Saenz.. absolutely wonderful with so much expertise… he guided us for the bed and he is mattress expert as well… we loved our purchases suggested by him… thank you :)
Zafar was very helpful!
Adam was a wonderful sales associate. Wonderful experience.
Adam is truly the greatest. I wish I could give 10 stars!!!!!
Beth was amazing! Answered all my questions and helped me find the perfect fit for my new furniture. Great customer service!!
Great deal
Beatrice was very helpful in my process of finding a mattress that was a good fit for me.
Shopping for a new mattress. Beatrice at Woodbridge Ashley was extremely helpful and friendly. Will be back again
I had the pleasure of working with Adam. He was very helpful and professional.
Juan Saenz, my rep, was very friendly, knowledgeable about the furniture I was looking for and had top notch customer service.
Adam is super knowledgeable and super helpful!!!
This was the easiest shopping for furniture experience thanks to Lamar! We were able to get everything we needed for our new home. Highly recommend this Ashley’s location.
Very good... Everyone was great and helpful Beatrice was working with us and did an excellent job
Good service on every step they told us.
Lamar was an excellent sales rep - knowledgeable and super helpful!
Lamar did an excellent job helping us find a recliner! Will definitely use this store for any more furniture needs.
We had a wonderful experience with our guide, Samina. She was on top of it, and repeatedly found us amazing deals. She even helped us post closing time. Amazing service, would definitely recommend.
Samina helped us around the store and even helped us after closing. She was a great help if you ever go ask for her
Samina did a great job helping us even though we were in a hurry and came in late. Great customer service without being pushy.
Lamar and Noor did an amazing job assisting us while we were looking furniture to fill our new home! Extremely helpful without being over bearing and we got what we needed. Thank you both so much for making something that can be stressful super easy.
First time buying furniture for new home. Adam was a great and attentive salesman. He really listened to all our concerns regarding size and color, and provide a lot of options to fit our ideal style.
Samina was welcoming and helpful. She showed us many options for what we were looking for and helped us pick the perfect sofa for our needs.
Amina was friendly and helpful!
Zafar was Very helpful and kind! Would come again to work with her in the purchase of new furniture
Lamar is the greatest manager ever! I would shop here anytime I needed furniture! Best experience ever!
Samina and Karina were very helpful with our couch purchase
I went to the store yesterday asked to leave a review and give a good review to Lamar but today when picked up my order the person Lamar who took my order gave the wrong items and I have been calling the store but no answer was in the phone for about 20 minutes what the point of having a phone if they not gonna answer. I do not recommend this store.
Beth was Super helpful while buying my couch. Explained the protection plan clearly.
We have now purchased 2 sofas from Ashley. Both have been great experiences. On this last one Beth helped us. She was polite, offered many options and helped us stick to our budget. Delivery took some time only due to the item being out of stock but they stayed in touch the entire time. Would highly recommend coming in to pay them a visit.
Great service from Lamar
I received my order yesterday and the pillows I was promised didn't come with my order I called yesterday and can't get a hold of nobody I waited like 20mins in the line and at the end I just give up I can't wait the long in the line and no one answer the music n the back gets annoying
Adam was great . Will return in the future
The employee was very helpful and also walked us through the process smoothly. I appreciate all the help even though it was close to closing hours
Juan Saenz was great he answer all our questions great customer service
Fantastic customer service provided by Juan Saenz from the moment we walked in to the moment we finalized the purchase. He was very knowledgeable on all the pieces we were interested in.
Beatrice great help answers all questions
Excellent customer service. Zafar was very helpful.
Awesome experience, Beatrice was my sales rep. She went above and beyond to ensure we were satisfied! Thank you guys.
Worked with Jarrett Chisholm his customer service is off the charts super nice, professional very knowledgeable and patient....you can't get a better sales person. His manager Noorullah Alizada approved an unbelievable discount!! Hands down Ashley Furniture is the best!!!
Juan was fantastic from the second I walked in the store. Asked what I was looking for and directed me to the area I needed and then let me be to explore and didn't over burden me with details and pitches. He was always close by to answer questions though and super patient with me as I was talking to my wife who wasn't here also. Phenomenal experience with Juan Saenz and 100% would shop with this store and him again. Edit: So after the sales experience everything began to go downhill quickly as the store does not prioritize or meet delivery demands if you have considerations for delivery. They can only deliver to my area on Saturdays and my items arrived Friday but were not inspected or loaded so had to wait an entire other week for delivery. Then I get the window of 0730 to 1030 for delivery, and then 45 minutes before the end of the window get a call that delivery will happen sometime after 1 p.m. not around 1 just sometime after. Hopefully we get something today and not delayed another week.
Jon was awesome today! Really kind and helped us figure out what we needed to do to add to our order. This location has a great staff and quality furniture, highly recommend coming here.
Thanks Beatrice for all the help
Adam was outstanding.
Bought a recliner and got some fantastic information on a new mattress. No pressure. Great customer service. Quality products. I really enjoyed my time here. Juan Saenz was an absolute joy to talk to and he got me squared away with finacing.
Adam was super helpful and friendly! Will work with him again.
Adam was so welcoming and helped us find furniture for a new home!
Beatrice , Jerry ( manager) and Noor were awesome and also professionals . Great environment.
Beth was super helpful!
Lamar was excellent. We drove all the way down from Maryland and finally found the furniture we were looking for. Our experience was pleasant.
Sales associates are all very nice, especially Zafar and the male manager.
Zafar was very knowledgeable about the furniture and helped us find what we were looking for.
Juan Saenz was very professional and showed us a good selection to choose from. I would request his help again. Thanks Juan
Adam was such a great help! I didn't feel pressured to purchase and he was extremely helpful with giving me all the information I needed on the items I was interested in. He treats you with kindness and ensures to provide good customer experience from start to finish.
Very attentive. Adam was extremely helpful
Beth was very helpful
Juan Sáenz, helped me a lot! Recommend him.
Everything was going fine until the manager got involved. He was hard selling us on a mattress when we came in looking for two chairs. Beth our salesperson was great.
Adam was awesome. He even carried a side table over to the couch we were thinking about buying to help us make sure it matched. Very happy with our purchase and the service.
Very positive sales experience, staff very knowledgeable and helpful:
We just moved to Virginia from Hawaii and had some remodeling to do at our new home. Luckily we ran in to Zafah and she was able to help us get everything we needed for our new place. Everything was so easy and smooth. She was able to get us an amazing deal!
Samina was very nice and helpful.
My experience with Juan Saenz, the financing team, and the entire staff was amazing!! From the moment I walked in the door he was patient, extremely well informed and had spectacular presentation skills. I would recommend them for anyone looking for high quality furniture and an unparalleled shopping experience!!!
We purchased a living room sofa, and Juan Saenz helped us with finding the right sofa for our needs. Juan is knowledgeable and most important, he had lots of patience with us.
Juan promptly assisted us and showed us some online options when we described what we were looking for in a sectional. He helped us with the order and explained to us the purchasing and delivery process in order. Great customer service!
Lamar greeted us with a warm smile and asked what he can help us today. We told him that we have been looking for all the items we purchased for over a year (dinning table with chairs , TV stand, and side tables) he said this is the place you can get everything together, he proved it!!! Thank You!
Juan S was great! Very informative and nice.
Jon was incredibly helpful in answering all of our questions, while giving us lots of space to look around and decide on our own.
The staff was very eager to assist with my needs while in this store! Zafar was very knowledgeable in her abilities to explain all details about any piece of furniture I was looking at. Management was also very professional and ensured he spoke with us while on the floor. Will return here to shop again.
Samina was very, friendly, helpful and knowledgeable. She took the time to explain the price, availability and browse different options for sofa sets that I was looking for. I ended up buying a beautiful sofa set on a great deal price. I was very satisfied with my purchase at Ashley Furniture.
Adam is a good person and very nice
Noorullah and Beth are awesome.
Worked with Lamar, helped me with ordering new rails.
Beth and Noor helped me in choosing a mattress and they were very nice and professional. I loved the mattress they recommended, very comfortable.
Lamar was fantastic from the moment we stepped in the showroom
Excellent experience with Adam. Very knowledgeable and got us a price for the sectional and dinner table we wanted quickly and explained everything easily. Highly recommend and will visit again for our furniture needs. Thanks Adam!
Lamar did a great job
Props to Jon for being speedy and helping us find a tv stand!
I had an excellent experience at Ashley. The staff was very helpful. Jon helped me and Jared also helped and did a great job in helping me find everything that I needed
Great Customer Service from Jon! Extremely helpful in helping us find a coffee table and lamp.
My experience with Juan Saenz was great.His explanation was clear and concise and was able to answer all my questions. I’ll wait for furniture I’ve ordered and wil be able to review it afterwards. Thanks Juan again.
Another great experience at Ashley. Juan Saenz was super helpful and was able to help me get just what I needed! I would definitely recommend shopping at this store!
Very helpful! I highly recommended
We went to Ashley to get a sectional sofa. Juan Saenz was our salesperson. He was very helpful and helped us get a good deal on a sofa we loved. We would definitely shop with them again
We had gone there to get a sofa. Juan Saenz was real good he helped us with various options.
Jon, was very helpful from the time we entered the store. He was patient with us and allowed us to test several pieces. At the end he nailed the sale and my husband and I will be back in the near future to purchase another with him. Happy Customers Eric& Tiffany Lee
Experience excellent (john)
I had a good experience at Ashley's. Samina had a lot of knowledge about the furniture and made the process smooth. She was very helpful with the selection. I am impressed and will definitely be coming back.
Adam and Jared were helpful.
Beth was amazing and efficient!
Beth made our purchase a pleasant experience.
Zafar is amazing , her customer service was top tier, i recommend her whenever you come to ashley's !
We are very pleased with the professional treatment that we received from Noor while buying our new mattress set from Ashley! He is a top of the line professional. We will be back!!!
Always super helpful. Wide variety. No pressure to purchase. Beth, at the Woodbridge store, was so helpful, so pleasant and kind and relatable, and made the experience easy and free from stress or pressure.
Juan Saenz was very nice and explained everything really well I had a great experience
Very positive experience. John was very knowledgeable and helpful. Thank you!
Jared Chisholm was of great help from beginning to end. Great customer service.
Adam was great - friendly and helpful with no pressure.
Zafar is amazing! Great experience and we found exactly what we were looking for! Thank you Zafar and thank you Ashley Woodbridge!
The sales person was very very nice and helpful with not pressure to us
Zafar isAbsolutely amazing
Samina did great job and she was super patient with us and answered all of our questions. She gave us the best advice to find our lovely sofa. Also she tried to give us the best discount and payment. Highly recommend.
Mr. Jon is a very nice man, he assisted us with finding a right sofa and dealing with the paperworks. Thanks for your patience Mr. Jon!
If you visit this store make sure you speak with Juan Saez. He is very helpful and patient throughout the process. I’d also like to thank Noor as well for exceptional service.
Beth was very helpful, thorough, and friendly
From the moment I walked in, Beth greeted me warmly and took the time to understand my needs and preferences. She actively listened to my vision for the living room and showcased various end tables that fit the style and functionality I desired. What truly impressed me was her genuine product knowledge and helpful advice. She wasn't pushy or solely focused on making a sale; instead, she patiently explained the pros and cons of different options, ensuring I made an informed decision. Beth's personable and friendly nature made the shopping experience enjoyable and stress-free. She answered all my questions thoroughly, provided valuable insights, and even helped me envision how the end tables would look in my living room. Thanks to her guidance, I found the perfect pair of end tables that not only matched my aesthetic but also fit my budget. If you're looking for exceptional service and a wide selection of furniture at Ashley Furniture, I highly recommend seeking out Beth! Her expertise, attentiveness, and genuine care for her customers make her an invaluable asset to the store. Thank you, Beth, for making my furniture shopping experience so positive!
Adam at the Woodbridge location was excellent and extremely helpful!
Great customer service, thorough and attentive. Beatrice and the GM Nool made sure I was pleased with my purchase.
Great service. Good people.
We had a great buying experience. Beatrice was very helpful, but not pushy. We shopped several stores and ended up buying our living room set at Ashley's because of the selection and price.
Adam and Faisal were AMAZING love them both they’re very funny and they sell very well, they make you want to basically buy almost everything you say is pretty, they are very welcoming and deserve a raise! And 10 stars, #TeamAdamandFaisal
Excellent!!!
Noor and Beth were great! Excellent and Professional customer service.
Great customer service from Noor and Beth!
Adam Beatrice and Noor are very helpful. The customer service is very awesome. Thank you for your help.
Adam was great, excellent customer service!! Super happy with my purchase!!
Thank you! Beth we appreciate you
Excellent service! Adam was super friendly, helpful & just overall a great customer service rep 👌👌
Very attentive and knowledgeable. He helped us find the perfect couch in the right configuration. Very satisfied!!
Juan Saenz was attentive, patient and helpful. He didn't try to just sale an item, he ensure we were please with our purchase. Excellent sales man that ensures his service comply with the costumer needs.
I came in to the store and Juan Saenz was the sales associate that helps us. I highly recommend him because he was patience, polite and work with us to save us money. He understood our needs and delivery the results. Outstanding customer service. We definitely will be back and will recommend him and this store to our friends and neighbors. Thank You so much Juan!!
We move to our new house and Adam he was awesome He help us a lot to get or sofa bed table everything he deserve to be the employee of the month
Juan S. was very helpful & knowledge, we picked a couch that we love with his help:) thank you!
Juan Saenz was very polite and knowledgeable. He made finding the right couch fast and easy. Great experience!
Zafar was able to help me place a reorder that online was unable to fix.
Juan was helpful with good customer service .
Great deal at Ashley for buying a leather recliner couch. Ask for Zafar. She made buying an awesome experience! Highly recommend.
Juan Saenz was very professional and knowledgeable sale person.
It was a nice experience, I got a bed set Zafar was very helpful and informative.
Adam was great and really took his time explaining everything to me about the furniture and store sales going on in the store
Beth was very helpful and super nice. The store is organized.
Adam was a great help
Lamar was a great help in finding the mattress we were looking for!
My family loves this store. Everyone was incredibly helpful but would give us space to shop. Would highly recommend Juan, Lamar, and Noor.
Lamar and Noor were wonderful!!! Very knowledgeable and helpful
Adam did a great job assisting me to find what I’d love in my new home!
Jon and Jared were excellent and were great help!
Jon and Jared were great help and were able to answer all my questions very well.
Had a very positive experience at this location. Beth was very helpful and patient with us. Will come back for sure
The service was really good, Beth was very nice and helped us a lot.
Jared Chisholm was a pleasure to work with and made our couch buying experience a great one. He was honest, helpful and assisted us without being “pushy.” Thank you for a positive experience!
Lamar was very helpful, helped us out with everything we needed!
Excellent attention, our assistant Jared Chisholm helped us and explained everything perfectly, we loved it.
(Translated by Google) Very good attention (Original) Muy buena la atención
Juan was such great help, and we will definitely come again! Very knowledgeable and helped us find exactly what we were looking for!
Adam was great
Adam helped us look for good swivel chairs
Very friendly associates. Outstanding customer service. Beth and Noor were energetic
Cece and Noor were very helpful. They helped us to select our dining set and made sure we were confident with our purchase. I highly recommend Cece and her manager Noor to get the best deal and service.
Adam was very helpful and knowledge in providing information on buying a quality living room set. Will visit again.
Lamar was amazing, provided first class service and helped us the whole way through. One of the best shopping experiences we’ve had in a while.
Beth was very helpful and provided all the information we needed to make a purchase as well as helped us pick out the bed just right for us.
Beth was very helpful and informative about the product and made the buying experience highly enjoyable !
I had the pleasure of speaking with Lamar af Ashley Furniture in Woodbridge, VA and he surpassed all my expectations. He answered every question without hesitation and helped me pick out the perfect furniture. It was an absolute pleasure all in all.
Was very indecisive with my choices but Cece helped us thankfully and was very understanding and helpful throughout my visit! Great Job Cece
Finally was able to find a coffee table with the help of Cece, an amazing worker and really puts effort in her job!
Had an amazing time and Cece was so great and helpful and did a lot for us!
Lamar is by far the GREATEST manager I have EVERRRRRRRRRRRRRR done business with! So professional, so smart, and very well rounded when it comes to humor. Jill and Jared were cool too! Thank you so much!!!
Beth was a great hostess! We loved the experience.
Had the pleasure of working with Samina to purchase a new couch for our living room. She walked us through the store to look at different options and was very knowledgeable about the fabrics, features, and purchasing process.
Samina is the best we really enjoyed our couch shopping experience!!!!! Woohoo!!!
I came in after hearing a commercial on the radio and was greeted and assisted by Adam and Lamar (Sleep Specialist) I found a bedroom set that I love and a great mattress to go along with it. Thank you!
Beth was very helpful with our shopping for a sofa.she was very professional.
**EDITED REVIEW** While our salesperson was pretty wonderful, getting our furniture has been a nightmare. We knew we'd be waiting a little while for delivery, but when they delivered our furniture, a piece was missing and nobody told us that when scheduling or after assembling. My husband has been battling for a month to get in touch with someone to figure out what the next steps are, finally someone said the missing sectional piece was on backorder and would be at the distribution center on April 15th. That day came and went and still no word. So, he called again and they said May 27th to which he requested a refund because this was dishonesty at best. They told him to call the store and he got someone named Valerie (I think) who didn't seem to know a whole lot about a refund process and was resistant to give us one, but finally said she'd request one. Whatever that means. If we arent refunded, we'll be filing a dispute with our bank for the amount of the missing piece. Supremely disappointed in the lack of communication and runaround we've had to endure to hunt down a single piece of a sectional sofa. While we love the furniture, it isn't worth the headache and lack of professionalism. I'm leaving two stars because Zafar was actually really nice and helped us a lot, but the rest of this experience has been a nightmare. I no longer recommend this store for your furniture needs. Original review: Zafar was our sales representative and she really knew a lot about the products they sell.
Jared and Val made my experience absolutely awesome
Quick and easy. Juan was very helpful in getting us what we needed
Ashley has a great selection of wooden furnitures. Juan Saenz was an amazing sales agent. He’s very knowledgeable and superb at his job. He helped us in choosing the right furnitures and patiently answered all of question.
Beth and Noor were both super helpful from the moment my wife and I entered the store, we both left in great spirits and feeling confident about our purchase.
Juan and Noor are Amazing. Great customer service. Recommend to ask for Juan
It was a pleasure working with Jon! I came in with something on my mind and he made it absolutely easy for me! I would definitely recommend shopping at the store! Great Customer service!
Experience went smoothly. Had the pleasure of working with Jon and he did a pretty good job. Managers were Noah and Lamar and they were very friendly and got us the best deal
Beth did a great job in enhancing our experience in buying a comfortable couch.
Beth helped us look at sofas. We found the sofa we wanted. Good service.
Adam was an absolutely amazing salesman!! He took his time explaining the features on the sectional and was very knowledgeable about the Ashley products!!
Juan Saenz was very patient, welcoming, and informative. It truly felt like he cared about what we wanted and tried everything to meet our demands. I will definitely be returning and recommending Juan to friends and family for future furniture purchases. Thank you for making what is normally tedious furniture shopping, a great experience!
Beth is excellent. She’s been very helpful and enjoyed her assistance!😊
We had a great experience here. Jared C. helped us find the perfect couch for our family room. He was very friendly and courteous.
Helpfull and very polite
Samina was very friendly and helpful.
Jared Chisholm and Val greeted me when I first walked in the door with a big smile and a warm welcome greetings! He helped me with exactly what I was looking for. Now it’s time to get it home with me. Val assisted with closing the deal she was wonderful. Thank you Jared and Val for your great service! Virginia
Beth and Jared were very helpful and professional.
Great furnite buying experience. Beth was super helpful.
Beth was very helpful in the buying process.
Lamar has excellent customer service knowledge. He explained to us in very detail about a dining table set that we bought from him.
We had an awesome experience at this location. They showed us the exact product we wanted while showing us alternatives as something to consider. Cece was very helpful, answered all our questions, and made sure all our concerns were taken care of. Highly recommend.
Juan was very helpful
Staff was friendly and efficient. Zafar was very helpful.
Ms.Zafar is very knowledgeable about the products. She took her time explaining about the products. Very professional
Cece is very patient with me. I appreciate her help. She helped me find the comfiest sofa set. Thanks Cece 😊
Beth and Noor where extremely helpful and knowledgeable. Listened to the want and needs for my purchase.
Beth and Noor were amazing and helped find our perfect bed, couch, table and recliner!! Thank you so much!!
Adam deserves a 10 star rating! He offered great customer service and accommodated all our inquiries (even moving a sectional around to figure out which configuration worked best for us! Thank you Adam!
Juan Saenz at Ashley Furnitures was very professional and friendly to me with good tips about the furniture I got. I would recommend anyone to ask of him if you’re out there to shop. He gets my 5 stars.
Zafar was very helpful and prompt
We went to several stores over 2 weeks looking for a new sectional. Lamar at the Woodbridge store was very knowledgeable and answered all of our questions. He showed us features on the pieces we were looking at. If you are looking for new furniture and want a great experience you need to find Lamar and he will take care of you.
We were assisted by Samina. She helped us find new furniture, order, and finance. Fast and efficient with product knowledge. Wonderful experience.
Adam & Noor are awesome. Highly recommended team.
Great Service provided by Juan Saenz!
Great help! Beth was very helpful with everything and very nice.
Amazing and ask for Gracie for friendly patient service! This store is Veteran friendly!
Lamar is the best! As a prior paramedic and Realtor, he’s got super people skills and can save your life!
Adam was a great help! Today he helped me find a living room set and mattress for the new place. He was attentive to what I was looking for and knowledgable and able to provide me all the best options. Adam ensured I got the best service and products. Great attitude from him and his teammates, would recommend his help to future customers.
Samina was great, awesome help !!!
Samina was very helpful. Lamar was excellent in helping us close out the invoice.
Samina is very professional and I will refer people to her in the future when they need to buy furniture
Lamar is simply the best!! He is extremely compassionate, friendly and patient. Ashley furniture is lucky to have him!!
Grace and Lamar helped me out so much! Got the furniture and pieces the time I needed it!
This store is a fraud. I purchased 2 sofas and coffee table set and 2 accent chairs. First they misplaced a copy of my drivers license. Then, they wanted to delay delivery once I threatened to cancel the order they decided to deliver sooner. Lastly, the drivers came to the house to deliver the sofas and tables. We kept the sofas and send back the all 3 tables because the coffee table was missing legs and the other 2 accsent tables the wood were cracked. Now, Ashley furniture is accusing me of keeping 1 small table just because their delivery people took as picture of the sofas, also showing a table next to it. I have spoke to different managers and I asked for the store manager to contact me and he never does. I have asked to speak to their general manager they refuse to give me her information (her name is Jaime ) Today I spoke to a manager called lwardlaw and he asked me to send all the emails I had received from Asadullah Danesh which is another manager according to him. Instead of finding a solution to the problem, they treat me like I’m a criminal. I’m the one who is paying for the items, why will I make up stories. This doesn’t make sense. Ashley at Woodbridge Va only cares about the money. They don’t care about what the customer has to say. They don’t care about satisfying the customer after they got your money. Don’t buy from Ashley furniture. Also, this particular store will tell you they don’t do returns. Go to the Ashley store website and pull their return policy before you accept this. Their customer service number will refer you back to the store unless you had a delivery and all items were kept. Please, please people don’t buy from Ashley If there is a problem this company will not back you up or tried to find a solution to satisfied you as a customer. Since they already got paid. This manager lwardlaw hang up the phone on me today. Saying that his records show I kept on small table. It was like talking to a wall, I numerous times repeated my self saying I don’t have the small table I only have the sofas. This side table was$300. How ridiculous is it that they argued with me over $300 when my order was worth $5000. This is unacceptable and offensive to accuse me of keeping an item I don’t have. Today is Tuesday 1/18/2024 and I still haven’t heard from the store manager. Horrible experience, unacceptable customer service.
Jared Chisholm and Samina are amazing the set of Backtrack I bought was found in a matter minutes in a vest matching price and the whole sale took like 30 minutes keep up the good work team
(Translated by Google) The delivery people had to take the product back to the store because they couldn't get it into the place where it was going to be placed, and they refused to return the money. I don't recommend this place (Original) Los del delivery se tuvieron que llevar el producto de regreso a la tienda por que no lo pudieron introducir al lugar donde iba a poner, y se negaron a devolver el dinero. No recomiendo este lugar
Juan Saenz was very helpful and not pushy. He let us wander around and then came back to answer any questions and to give price quotes. He was very nice and the process was smooth.
Juan Saenz, help us a lot finding everything we need it, great comunication and very patience. Thank you
Zafar was very kind.
Jared Chisholm was the best!
Mr Juan the representative and Mr Noorullah the store manager were so nice and professional. I had a great experience with them. I hope I will have same experience with the guys who are going to deliver the furniture
They had a lot of great options, especially their purple mattresses. Soft and supportive for my sore back. Zadar was wonderful and explained everything I would need very well. 10/10 recommend.
I had a really great experience with one of the new associates Jonathan. He wasn’t pushy and didn’t follow me around the store like one of the others. He let me find what I was looking for and then reached out to ask if I had questions. I appreciated his patience.
Beth was great!
Lamar was awesome! Helped me find exactly what i was looking for and set up delivery. Fast and easy to work with. Ill look for him next time i shop here.
Samina was extremely pleasant to work with and very caring
Very friendly atmosphere. Beth is AMAZING!!! She was extremely helpful and knowledgeable of items. Helped me design my space with patience and a smile. Thank you for all your help!
Good service !! Gracie Castro the best ☺️👍🏻
Samina was knowledgeable, patient and kind to us and our children. We would definitely work with her again.
Excellent service. Lamar went above and beyond to explain and talk through all of our options.
Juan Saenz was amazing. Very helpful and experienced. Would definitely come back for other things.
Juan Saenz was great!
Good customer service
Beth was extremely helpful! We came in to look at the color of the entertainment unit we were looking to order and she helped us locate it and found us one in stock to be delivered this week so we would not have to wait the 8-14 week back order shipping date that was showing online. Thank you!
Beth was very helpful with our purchase today !
Zadar made shopping here such a pleasure. No pressure, very relaxing.
I love buying my furniture at Ashly homestore , they have a nice customer service and good prices. I highly recommend this place if you are looking for great deals and good furniture.
Juan Saenz, was attentive to our personal needs and we found our dream couch. This couch will go perfect with our new house. We are so grateful for the excellent service we received and recommend shopping for furniture at Ashley. They have a great variety and their collection is of high quality.
SAMINA was awesome. We originally bought some couches and went home to remeasure and turns out they wouldn't fit. We just went back and were able to work out a solution with Samina's help Thank you very much for a great buying experience
Zafar was very helpful and made the process very easy.
Thank you, Lamar, for your patience and great customer service! We changed our minds a few times but Lamar remained professional and made sure we were satisfied with our purchase!
Beth she took excellent care of us
Beth she is the best in the store
Zack was our helper today and he was fantastic and patient! We walked away with a deal we were happy with.
Juan was very informative, knowledgeable, honest, and helpful. Definitely recommend working with him.
Beth, the sales person is very helpful in assisting me with a sofa purchase. I would recommend the store and Beth if you need to buy furniture for your house.
John at the Ashley Furniture Woodbridge location was very kind, welcoming, and extremely helpful as he guided us through the purchase of our new couch. Not only John, but every employee was very enthusiastic, professional, and went out of their way to have a casual conversation with you to make you feel welcome at the store. Highly recommend the location.
Jon at Woodbridge was a great help! He helped make the process so smooth!
I came here with my parents looking for bedroom sets and Zack was super helpful! The whole process was smooth and everyone was accommodating.
She is very patience polite and helpful
Lamar took such good care of us, hard to find a young person so patient and kind to older people. He took the time to explain everything to us in detail and very professional. I would truly recommend Lamar to family and friends. Ashley I think you have a winner on Lamar. Thanks so much Lamar.
Adam was a great sale person in the store, showing furniture that would fit my style and current furniture. If you are on the market for furniture I would recommend visiting the the store and speaking to Adam.
Noor was so excellent and gave us the best experience at Ashley’s furniture. He was very thorough in answering all of our questions and walking us through the details of our purchases. He was diligent and even got us next day delivery!! Yay!! Thank you Noorullah
Gracie and Noor, Iam very satisfied with their service. Thanks a lot!!
Beth and Noor were great! Very friendly. They helped us find exactly what we needed.
Beth was a great associate to make my chair purchase with today. Very helpful in assisting me.
Gracie helped me out today, she was wonderful from the moment I walked into the store. She was very knowledgable and attentive. Gracie helped me find numerous examples of what I described to her, and helped me find the best deals. I would love to continue working with her with my future purchases.
Great service. A bit hover-y but I get that's their job as a sales associate. Very friendly and helpful. Gave us space when I asked for it
Beth was very helpful and kind and helped us get the best price we could. Overall a very fast and pleasant experience and she was accommodating and answered all our questions.
Beth was a very nice associate. She helped explain everything thoroughly and was very nice.
I went to the Ashley store in Woodbridge looking for a bed that I had seen on the store’s website. I spoke to Juan saenz who was very courteous and helpful. He showed me the bed that I was looking for and answered all my questions. To cut the long story short, I made the purchase and I am very happy with my purchase
Very professional staff! All members were very helpful and friendly! John helped us to find the beautiful’ comfortable couch and loveseat! Will definitely recommend this palace!
Gracie and Noor are amazing who helped us selecting our living room furniture.
Gracie provided extraordinary service in helping us find the perfect sofa and loveseat for our living room. Her knowledge and warmth made the entire experience enjoyable, and she went above and beyond to honor the special pricing for us. Her friendly and accommodating nature made the process a joy, and we are confident that we will be delighted with our new furniture. Thank you, Gracie, for your exceptional assistance and thank you Noor (GM) for honoring the sale price for us.
Safari was a great help with our dining set.
Zack was very helpful and we appreciate him giving us space and time to make a decision about our purchase. Zach was informative about the product and very patient with us.
Beth was very helpful in helping me with a specific item that I was looking for.
Juan and Lamar
Juan at Ashley's Furniture truly made our shopping experience exceptional. His knowledge and patience were evident as he took the time to address all of our questions, providing insightful information without any hint of pressure. Juan understood the importance of allowing customers the space to explore the store at their own pace, creating a comfortable environment for browsing. Not only did Juan showcase a deep understanding of the products and features, but he also exhibited a genuine interest in ensuring we found the perfect items for our needs. His friendly demeanor and professionalism added a personal touch to the shopping experience, making us feel valued as customers. The overall atmosphere of Ashley's Furniture store was inviting and well-organized. The wide range of quality products and the helpful staff, exemplified by Juan, contributed to a seamless and enjoyable shopping adventure. Our gratitude extends beyond a mere transaction; it's a testament to the exceptional service we received. Without a doubt, we highly recommend Ashley's Furniture, and particularly Juan, for anyone seeking a positive and stress-free furniture shopping experience. ⭐⭐⭐⭐⭐
Came in not sure what I wanted in a mattress and had the pleasure of being greeted by Christian. He was very informative of the different options available and even went through a demo with us to get a better understanding of our needs. Very professional and make us feel very comfortable. He allowed us to browse freely and was readily accessible for any questions. Would highly recommend Christian!!
We came into the store two times over the course of 1-2 weeks. Gracie helped us with all of our questions and above all i appreciated it the sincerity. She had a great attitude and she made it seem like we were talking to someone we knew for a while. Her help was basically the reason we bought the sectional at this store. Noor also helped us out with some discrepancies.
Zack was great at helping my husband and I choose a new couch! He answered our questions and gave great suggestions!
Juan Saenz at the Ashley/Woodbridge, VA location was more than helpful during our shopping experience. He explained the price points for all the options of dining table sets we considered and helped us make sure the mattress and pillows we evaluated were the right ones for us. We would highly recommend meeting with him for his knowledge and experience with any furniture needs.
Thanks Juan, great service, professional, a top notch salesman! Very happy with our mattress and new dining set.
Thumbs up to Lamar at Ashlee’s Furniture! His expertise and friendly demeanor made our furniture shopping a breeze. We’re thrilled with our selections, thanks to his guidance. When you stop by the Ashley’s in Dale City, VA, ask for Lamar!
Lamar was awesome! Great guy and good business.
I recently visited Ashley Home Store and had an exceptional experience, thanks largely to an employee named Lamar. From the moment I walked in, Lamar was incredibly helpful, knowledgeable, and attentive. He listened to my needs, offered expert advice, and helped me find the perfect items for my home. His customer service skills were top-notch, making my shopping experience enjoyable and stress-free. I left the store feeling extremely satisfied with my purchases and the service I received. Kudos to Lamar and Ashley Home Store for such outstanding service!
Samina was very helpful. I appriciate all her help.
Our sale rep, Lamar was extremely helpful. We left with the couch we wanted and felt that we got the best deal possible!! The whole experience was seamless!
Beth from Woodbridge was fabulous! Will be a return customer here.
Visited Ashley today to get new furniture for a new home. Gracie and Zack were extremely helpful in finding us the perfect sofa set and bedroom furniture. The team walked us through options on multiple pieces to help us find the ones that were a perfect fit for our home. We will definitely be returning for future furniture purchases.
Juan is very knowledgeable and easy to work with. We appreciate his honesty and input when me and my wife went shopping for a new dining room set. Great experience!
I Had a great day on the showroom floor. All thanks to this wonderful lady working there. Mrs. Beth was full of joy and amazing. She helped me with all my needs and made the process easy, everyone overall was great. Definitely will be back!
The store manager, noor is the best guy Also The sales person Gracie Is the best and helpful woman thank you, Ashley!!!!
Gracie and Noor were so helpful
Gracie and Noor were amazing
We had a great experience. Lamar was super helpful and gave us plenty of time to look around.
Great experience with Noorullah , very knowledgeable and great customer service.
CeCe, was very helpful in helping us decide on the living set we were searching for. She wasn't pushy at all and made the transaction seemless.
Beth was very good, we appreciate the service! Thank you Beth -Wilhelmina:)
Beth was such a great help and she has such patience and kindness! I will come back just to get help from Beth! Thank you Beth for helping me purchase my first sofa for my first apartment-Keanna :)
We were given false information regarding the manufacturing warranty. Beware that discounted items are final sale and cannot be returned. Check online reviews and the return policy before buying anything from Ashley.
We bought a sofa that we really liked, unfortunately we wanted to return it because there was not enough space to go up the stairs,tried to to move up through balcony door but didn't fit and started communication with customer support to return for more than a week they took long time to respond and finally ended with no support said no return. Unhappy
Lamar the manager was great to work with, will be coming back to work with him again
Zafar provided us excellent customer service when purchasing our new couch. It never felt like harassment or pressure. She was able to answer all of our questions and was very knowledgeable about the products. She assisted with our smooth checkout process. I would highly recommend her when shopping with Ashley’s.
Noor, Samina and Val were super helpful! They provided all of the information we needed to make our purchase. Excellent customer service. Thank you!
Recently moved to the area and came to Ashley’s to furnish our new home. I was pleasantly pleased with the service I received from Gracie. Not only knowledgeable about the products I was interested in, but very patient with us as we were torn between different pieces. Gracie and the store manager, Noor made the buying process easy and hassle free. I didn’t feel pressured throughout the process, and I can honestly say I’m 100% satisfied with the customer service I received! Ask for Gracie when you go, she’s amazing!
Came in today to look for living room side tables with my wife. Was greeted and helped by Zack; who was unlike any other salesman we’ve had. Was not pushy or following us around the entire time. Was able to answer questions we had and offer us information that the signs in store didn’t. This location is one of the best in the area. Have bought from here multiple times and will come back in the future.
If you want to get good suggestions and an excellent tour for your needs, Jared is the guy! He kindly welcomed me and my wife into the store and guided us to what will become our future couch. Very professional and clear, absolutely recommended!
Zafar was great!! Great customer service. We always come back to Ashley for our furniture need.
Beth was great, appreciate her attentiveness.
Beth has a really good customer service.
Beth was very helpful and nice. Good way to start the year.
LAMAR AT ASHLEY FURNITURE WOODBRIDGE WELCOMED US AT THE DOOR AND CONFIDENTLY HANDLED OUR QUESTIONS ABOUT AN EXISTING PIECE OF FURNITURE WARRANTY WE ALREADY HAD FROM THE PAST WITH CHRISTIANS HELP. LAMAR ALSO HELPED US PICK OUT A NEW SOFA SET WITH A Perfectly matching accent chair. The entire team at Ashley furniture was wonderful, helpful and provided yet again a positive buying experience. THANKYOU AGAIN Lamar!! Happy New Year!!!
Beth was very helpful in identifying and pricing the products we liked.
Great buying experience, Gracie was an incredible saleslady! Very patient and friendly, knowledgeable of the products. No pressure, lots of encouragement. Very glad to have worked with her!
I purchased bed, dresser, etc with a good experience with Ms. Zafar.
Beth was extremely knowledgeable and helpful
Gracie I like that you are so kind and that you showed us the place and for buying the mtn dew and I hope we see you the next time we come you are sweet you are so helpful thank you so very much you are the best
Samina gave us excellent customer service. I bought the sectional today. I will ask for her again
I came in for a couch I fell in love with a month ago, but couldnt afford, and he helped me tremendously with figuring everything out and helping me plan the cost
Our visit to Ashley Furniture was exceptional, largely due to Omar's fantastic service. We were in search of a sleeper sofa and Omar made the experience seamless and enjoyable. He quickly understood our needs and guided us to the perfect choice, balancing comfort and style. Omar's knowledge and patience stood out. He answered all our questions, ensuring we were comfortable with our decision. The sleeper sofa we chose is of excellent quality and suits our space perfectly. We're thoroughly impressed by Omar's dedication and the overall quality at Ashley Furniture. Highly recommend for anyone looking for great furniture and service.
Great experience. Lamar and Juan were very helpful and nice to work with. They provide us with helpful information that allows us to make the best purchase for our family.
We had a great experience at Ashley Furniture working with Juan on several occasions and then Lamar for the final sale. Juan was out on vacation, but he checked in with Lamar to make sure he was still a part of the sale. They were both very customer service oriented and helpful. It was an easy process, and I would definitely recommend working with either of them for your next purchase.
Had a great experience at the Ashley Store in Woodbridge and Zack who helped us with our purchase was awesome and we saved some additional $$$!!!
Gracie our sales person and Nor the store manager made our new purchase so easy. They were very helpful and made our experience a great one. We were in and out without any wait they have us as customers for life thanks for everything
Zack was wonderful, very patient and thorough. Great customer service!
Lamar, made buying furniture a pleasant experience. Never felt any pressure but he was always available to answer questions that we had. Very friendly and personable. I would recommend Ashley and Lamar to anyone looking for furniture.
Juan Saenz was very helpful!!! Good experience
Omar was great and very helpful with showing us options based on what we came in for. He remained professional and did not push one piece or the other on us. Great customer service!
Meti. Was very attentive. She worked through my indecisiveness to purchase.
Omar and the general manager Noor were phenomenal.
Omer and Noor the general manager were very helpful and polite.
Gracie was awesome she helped my dad get the best bed ever definitely recommended🔥
Came in to the store this afternoon to try and locate an inexpensive dresser for a guest room. I was greeted immediately and professionally by a manager and later the salesman, Zack. There was no pressure and they got me to the area I needed to be for what I was looking for. Pretty easy process and I ended up purchasing a couch and loveseat as well. It was a great experience for the way I like to shop.
Nice customer service NureAllah and Zafar
Nice customer service. Thank you NureAllah
I really appreciate their effort and dedication. Shout out to miss zafar who helped us.
Gracie was very helpful with our purchase of a new recliner.
Omar and the general manager Nour were amazing. would recommend to anyone who decides to shop at Ashley
gracie
Gracie and Noor was great.
Omar and General Manager Noor were very helpful during our visit. They both made sure we were well informed and worked with us to get us the best deal and setup relative to our needs.
Noor and Gracie were very helpful. We went in and purchased 2 chairs and had a great experience. Thank you for great service!!
Lamar gave us the best deal on 8 pieces of furniture!!! Best experience ever ask for hom when you come!
Zafar was very professional in our interactions. She was very knowledgeable of the product.
Zafar was great to work with in helping me find the perfect recliner/love seat and rug for my family room. I would highly recommend her to other customers.
Omar was so nice and efficient when it came to helping me purchase my dresser. His recommendation was excellent. 10/10 recommend him for your furniture purchases
We knew what we wanted coming in, the salesman (Omar) took us right to it. The price is reasonable, very happy with the purchase.
Lamar & Zack went above and beyond to make this an excellent transaction with a great price on the product I really liked, I hope this the start of a new experience with Ashley's.
Great customer service, especially from Ms Zaffar. She helped us find all we were looking for
Juan Saenz was awesome. He explained everything and was very knowlegeable and patient while we were running back and forth trying to choose. Exceptional service.
Went in looking for a bedroom set for my teenage son. Juan S. was very patient, knowledgeable, and respectful of my budget and style preferences. Excellent service!
Let me tell y’all!! Lamar at the Ashley’s furniture in Woodbridge… go see him. They have the best customer service. Lamar was super nice and respectful of our shopping experience. He gave us a great deal on two pieces of furniture. I will be going back to see him again!
Juan is a fantastic resource when shopping for furniture at Ashley. He is extremely knowledgeable, patient, and a great listener. We made our purchases happily with his support!
Beth was awesome thank you so much !
Very helpful and professional. Another sales associate kinda brushed me off, but Beth didnt hesitate to assist me and answer all my questions.
Very helpful and friendly but not pushy. Let us walk around and look for ourselves without bothering us. Quick to help us when we needed. Fast easy experience
Beth and Alberto provided exceptional customer service. Great shopping experience. Highly recommend shopping for your furniture needs here
Thanks to Alberto and Zaffar fur your amazing customer service. They help me pick up a beautiful dining room table set that was ready to deliver when I need it. I really appreciate your help
Cece and Alberto where a really good help finding the beds for my kids and my dinning room furniture. They where patient, professional and really diligent. I will definitely recommend Ashley furniture woodbridge. Great service!!!
Juan Saenz was great! Very helpful and informative.
Alberto and Zak made it happen, and Val sealed the deal. Thank you for making it easy, low-pressure and fun!
Juan S was very helpful and picking out a new bed.
Lamar made the purchase quick and easy. Ended up in store because online order was cancelled. Glad it worked out that way because ended up getting to sit on the couch to confirm comfort and went with another option.
Jordan was great to work with and provided the highest level of service
(Translated by Google) Mrs. Gracie took great care of them, she was patient with us and we are very happy with our great purchase. Thank you very much for listening and being happy with the purchase ❤️❤️❤️❤️ (Original) La señora Gracie los atendió súper bien tuvo paciencia con nosotros y vamos muy contentos con nuestra gran compra muchas gracias por escucharlo y ir felices con la compra ❤️❤️❤️❤️
Lamar was very pleasant to work with. He gave us the space we needed when looking around, but was readily available when we had questions. I will definitely be coming back and asking for his help with any future furniture purchases.
This experience was amazing, i had went in to purchase a bed frame set and a table and chair set. We were greeted by Lamar, who was absolutely amazing super helpful! He took initiative to make sure our needs were met , he help us out with the financing of the set as well as getting the sets in the colors we wanted! I personally WILL be coming back to this store and working with Lamar again! And probably Lamar from here on out!
We were helped by a gentleman named Juan Saenz. He was very informative and professional throughout our entire process. He made sure that we got the most quality for our money and made us feel right at home while shopping with him. Thank you so much to Juan and we will definitely be back to see him if we need furniture in the future.
Juan Saenz was absolutely wonderful and patient with us as my fiancé and I are quite indecisive. He was able to answer all of our questions and make buying a new set the easiest it’s ever been.
Zafar was amazing, she helped me to find exactly what i needed. Very knowledgeable and attentive i highly recommend her! Thank you Alberto at the woodbridge location for all your help.
Quick and easy shopping experience
Alberto and Ceecee helped us so much and this is my second purchase at this location. They’re always so helpful and amazing.
Excellent costumer service, we go 2 sleepers sofa. Beth help us to make our decision easy. Thanks Beth for your help.
Jordon excellent customer service
Big thanks to Alberto and Asad for helping us find some great furniture at a great deal
We purchased a new living room set and end tables this evening from CeCe! She was wonderful to work with, super helpful, and friendly and patient as I looked around to decide what I wanted. Roberto was also helpful bringing our end tables out and assisting with loading them in the car! Prices and selection at this location were great! I cannot wait to get my new furniture delivered - and I will definitely be back! Next time you are in this location in Woodbridge - ask for CeCe and Roberto! You won’t regret it!
Gracie and Alberto were amazing! I came in with the craziest request and they made it happen with no hesitation! They were so nice and made me feel like the store was home. Gracie was the best rep!! I recommend this location 100%!!
CiCi was very helpful and helped us found our living room section set
Beth and Alberto was awesome and worked with you! So happy with there sevice!
Alberto was very professional and helped us come to a decision on a sectional.
Alberto was very helpful with our purchase! It was my first time buying a couch and he made the experience easy and fun. Thank you team!
Phillip & Nick were absolutely amazing and really helped us with our deciding. This was also our very 1st time purchasing furniture! So the time and care they put into helping us was such a great experience! I will definitely be coming back next time we are in the market for additions to our home! Thank you both so much! :)
Phillip was amazing and so helpful. Nick was funny and made the whole experience was fun!
Lorena was a big help selecting our recliner
Zafar was very helpful and we will hopefully enjoy the new couches! We had to ask for an exception on full refund cancellation from her manager but they were accommodating and hope all goes through as expected!
thank you Alberto for all your help and advice my family and I bought a beautiful living room set that we can't wait to get it home. I will highly recommend ask for Alberto at woodbridge.
Lamar was really helpful and was patient throughout the whole process. Ask for Lamar when you go!
Thanks to Samina Alberto Asad Lamar and Gracie
We came in on whim to see what our options were for downsizing our living room set and Mr. Phillip Artis was the perfect person to work with. He was upfront/honest, thorough and professional. We could have just as easily left this location and purchased from another store closer to our home but we had such a pleasant experience working with Phillip that we had to come back! 10/10
Came in and Ms.Beth and Mr.Alberto helped us immediately. I just moved up here and they helped me find everything i need. Customer service was AMAZING! Knowledgeable and informative. if you come in ask for one of them.
Neil was a pretty good guy. Love his rooster haircut.
Zafar was very helpful and great to work with! Highly recommend.
Beth has been very patient and nice and helpful. God bless! Thank you
Neil was great! He helped us and answered all of our questions right away. I would recommend him if you are looking to buy any furniture.
Neil was amazing! He was so great helping us find our dining room kitchen table. Such a great experience. I highly recommend!
Juan... go see Juan! Grabbed a dining room set and an accent ottoman. Knowledgeable and very attentive without being pushy :)
Thank you for your patience Zafar!!!!
Olivia and Roberto were awesome help. They helped us pick out the perfect couch for our needs
Neil was very helpful in explaining deals and helping us find the right couch for us and setting everything up even though we didn’t have all the info for the new apartment we were moving to
Neil was amazing! Thanks for helping us out. 😊
If you want a great salesperson see Zafar at the Woodbridge Va store! She’s professional and made the buying process so easy! Thank you so much! Angela Phelps
Mr. Juan Saenz is the man you need to go to for all your furniture needs, and the advise you may need. I will definitely go back to him when needed.
Really helpful, and only when you need the help. Good guy.
Thank you so much Alberto and Olivia!
Christian D. Was super helpful with helping us find a table that we love!
Neil is awesome! Super helpful, super nice, and took the time to explain everything step by step. Answered all our questions! Great customer service!!
recently visited the store, and I was thoroughly impressed with its welcoming atmosphere, friendly staff, and well-organized layout. The wide selection of products catered to my needs, and the knowledgeable staff members specifically zack was eager to assist. Overall, it was a positive shopping experience that left me satisfied.
Samina, Alberto and Jill were amazing. Thank you !
Found the perfect sleeper sofa and loveseat. Great prices and quick delivery. Our salesman Zack was great.
Feel like we got great deal. Thanks for your help Zafar.
Juan is an excellent salesman, kind, patient and understanding, he helped us give us a very good price on our sofas. 100% recommended the place
Neil was awesome! Helped us figure out the Black Friday Sales and directed us to the couch that fit our needs perfectly. Paperwork was a breeze and he explained the protection plan in detail for us, answering our questions. Definitely will come back to Ashley for our future furniture needs.
Second time purchasing furniture here, good experience both times! The store is large and has many items to view and try out. Good quality merchandise and good prices, they may work with you on price if you ask. Our salesperson Zafar was great and patient!
Avoid this store at all costs! They are very eager only to make a purchase and get your money. Customer service does not exist afterwards. This was my most frustrating experience ever. Having bought most of my home furniture from the store with a big purchase, they were still awful post purchase . Several furniture and accessories items arrived damaged or defective and they were very rude and unwilling to replace. It was a very time consuming, frustrating ordeal from dealing with "customer care" and Alberto, who along with his manager Vic, claim can't do anything even after acknowledging the defects. "Customer care" claimed they would send someone to SERVICE/CLEAN the fabric on one of my brand new items that was clearly discolored rather the replace! Also this is an "independent store" so they act as they wish with no responsibility or accountability from corporate. Ridiculous, Stay Away!
Great! It was nice to walk-around and look without being followed and asked how we can be helped. Once we found what we wanted Juan was available and ready to assist us. Thank you.
Beth was awesome ! She was patient, understanding and answered all my questions. I did not feel pressured into committing. Great associate to do business with.
I had a great experience yesterday at Ashley they had a really discounted rates and value for money deals for Black Friday.. big shoutout to Nick from the sales team he was so helpful and cooperative. thank you so much Nick
Beth and the whole team are great! Wife and I were able to buy a house recently. Furnishing it with Ashley Furniture has been a great experience.
Buying furniture on Black Friday for our home was an easy, fun, and a money saving experience. Beth helped us out the whole time. Her professionalism, kind personality, and knowledge of furniture made the process smooth.
Sami a was so very patience and helpful ~ she is amazing!!!!
Samina was great
Lamar helped us today and to say he made this the most pleasant couch buying experience is an understatement!! He was SO helpful and so kind and even helped search out our item from another store! We could NOT have gotten more lucky than having his assistance today!!
Alberto showed professionalism and expertise. Made the entire experience a breeze
Thank you Alberto
Zafar was very attentive and helped us find the colors and style we were looking for.
Lamar was very helpful with purchasing and provided insightful advice.
Lamar was very patient and helpful!
Neil took good care of my wife and I. We are walking away with a beautiful dinning table set for a great price. He is the man to come see here at Ashley Furniture.
Neil was very kind and helpful. It was refreshing to come to a store and receive top tier customer service. My husband and I will be back to work with him!
Zafar was the kindest person. and so helpful in the process of buying my new bed.
Alberto & Zafar are the greatest people at Ashley! They were so helpful and frank. My best visit to a furniture store ever
I’m so happy to see Mrs. Zafar at Ashly store. She helped a lot. She was so nice and helpful. She answers our questions.
We had a great experience shopping at Ashley store in Woodbridge. Zafar was very helpful, patience and cooperative.
Zadar was so patient and wonderful taking me through the process 🙌.
Juan was friendly and educated me a the productI purchased.
We’ve been looking for a dinning room set but were unsure of what would fit our space best. Beth at the Woodbridge location was super friendly and helpful and made sure to answer all our questions. Definitely worth the trip if you’re in the need for new furniture!
Alberto and Asad did great job helping purchase my new sofa and loveseat. 5 stars service.
It was really a nice and great experience for landing a deal with Ms. zafar. She was kind and cooperative.
Thank you Ms. Zafar for the professional assistance. Expecting on time delivery
Neil (Rooster) made the purchase process very smooth and light Mood with tasteful and light jokes. Would buy from him again.
Beth. She is awesome. She will take care about any consideration that you have, and she will help you.
Sales service was great. Lamar got me out quick when I was in a hurry, everybody was friendly
Went to the store for a mattress and as soon as I walked in, I was greeted by Lamar! He was friendly, professional, and informative. He gave me space and time to look around and find my decision while also reassuring me that he was there if I needed him. I was so happy with his service in the end, that not only did I leave with a mattress but a side table as well! The next time I come in for a new couch I will be definitely be going to Lamar for his service!
Great service!
(Translated by Google) Alberto was very kind when serving us and with good taste, thank you very much Alberto we will return for more things for the house ❤️ (Original) Alberto fue muy amable al atendernos y de buen gusto, muchas gracias Alberto regresaremos por más cositas para la casa ❤️
Great customer service from Samina!
I was at Ashly Woodbridge to make purchase mis zafar was very helpful to make all process easy for us . Definitely recommend her
Alberto and Zafar are great salespeople. Very helpful and patient. Thanks for your help Zafar and Alberto🙏
I purchased a leather couch, love seat and recliner. In 1 1/2 years an area of light tan occurred on my dark brown leather. The store stated they do not cover after a year. I had purchased the warranty for the leather. They told me it was normal wear and tear. I asked how can there be wear and tear in 1 1/2 years with only two people using the furniture. There answer said it all. CHEAP LEATHER. Needless to say neither would fix the area.
I purchased a leather couch, loveseat and recliner from Ashleys. Within a year and half my dark brown leather couch had a patch of light tan on one of the sections on the couch. I went to the store and they said they only cover issues for a year. I called their customer service and was told the same as well as asking a supervisor to call me and no one ever did. I purchased the extended care for the leather and when I contacted them they said it was normal wear and tear and not covered. I asked them how could you get wear in tear in 1 1/2 years with just two people in the house. Their answer: Cheap leather. That said it all. I will never shop at Ashleys again.
Juan Saenz!!!!! Extremely helpful, informative and patient!!!
Juan Sáenz, is a great sales associate.
Would recommend Alberto highly he helped my family pick up an amazing couch for our living room. I would definitely come back. Thank u Alberto for this excellent service .
Zafar, did a great job in explaining the finance part of our purchase. I will recommend her to anyone who’s looking to buy something from Ashley furniture.
We just purchased a lovely living room sectional from Ashley Furniture in Woodbridg VA. Our services representative Lamar was awesome. Very helpful and patient with us. We spent almost two hours trying to decide on which to buy. There were so many choices . He gave honest suggestions and allowed us to take our time on our final choice. If look for hone furniture in Woodbridg; Try Ashley Furniture and ask for Lamar, you'll be in good hands.
I would buy more furniture from Juan Saenz. What I liked most about him was his honesty in all the sales and never lied to us just to make a quick buck. He made mattress buying very easy to understand. He made sure we were satisfied with the purchase.
Shamima was really great assisting with the furniture i was buying. She listened to my requirements and helped me to choice according to that. Also the store manager was really great.
Gracie helped us find our perfect bed! She took her time and made sure we were comfortable throughout the entire process!
Gracie was awesome! She got us in and out quickly and was very personable. Great service!
Gracie was very helpful and easy to work with.
Samina was extremely helpful. She was there to answer any questions we had. Very nice and personable!
Beth helped us and she is wonderful. She is very polite and has a great costumer service.
Lamar was the best
Juan is awesome and he helped me a lot :)
Juan Saenz was great! He immediately took us to what we needed, was knowledgeable and a pleasure to work with.
We had an extremely pleasant experience with Juan. He was knowledgeable, helpful but not pushy. He gave us information we needed and allowed my husband and I space to make our decision. We actually ended b up buying some extra pieces.
I needed some furniture for my Apt and the Woodbridge Ashley store had some of the best quality furniture and great prices! I was able to get financed to purchase bedroom, living and dining room furniture with reasonable payments. The manager Lamar was exceptional and patient with me with any questions I had and provided the best options so I was able to purchase these beautiful furniture pieces
Super great customer service by Lamar! Extremely patient, helpful and informative. Was able to find all the furniture I needed and get a refinancing plan that doesn’t break the bank!
Excellent customer service!!!!!!
Samina was amazing
Shamima, very good customer service and knowledgeable .
Zack was fantastic and helped us find a great couch! Great energy, helped us find the best deal that fit out family.
Came couch shopping with my family and Beth's service was the sweetest! She let us browse around for a bit until we found a couch they were interested in. She helped with pricing and didn't rush us at all. After 3 different furniture stores and a few couches later, we found the right one here!
I needed some furniture for my Apt and the Woodbridge Ashley store had some of the best quality furniture and great prices! I was able to get financed to purchase bedroom, living and dining room furniture with reasonable payments.The manager Lamar was exceptional and patient with me with any questions I had and provided the best options so I was able to purchase these beautiful furniture pieces.
Chris was so patience and kind to me & my husband after we change our mind several times. My husband is active duty in the Space Force and have very little patience but Chris handled him very well and accommodated both of our concerns. We was able to purchase a sectional and 2 other piece of furniture. Thank you a bunch! John & Cynthia Dukes
Gracie was great and so knowledgeable about all the mattresses. We came in just to look and she sold us on a marvelous mattress and remote bed frame. If you need someone to help you out ask for Gracie - she’s sweet, helpful and funny!!
Amazing customer service Alberto helped my mom and I to find a sofa!!!
Lamar was so helpful and he was able to knockout 2 orders for myself and my friend. Super attentive and was able to get us the best price.
Twas great Mr Lamar helped my friend out a lot!
Had a great time at Ashley’s! Gracie is the representative who helped us choose our furniture, and her immense experience and knowledge in the store was greatly helpful! Really looking forward to receiving the new sofas!
Juan Saenz was very informative and patience through the whole process. Habla español!
My boy Lamar helped me and was extremely helpfu and professional
Zafar was great. Living room and bedroom sets made easy.
Méti was very friendly and helpful in helping me choose a mattress for my home. I did not buy today but will be back.
Gracie, was absolutely amazing! She was friendly, knowledgeable and extremely helpful. I will definitely return to purchase from her in the future.
I went today to Ashley store and wasn’t planing to buy anything today but Gracie was so nice and kind personality where I ended buying a nice recliner and kids bed right away she was super helpful
Beth was kind and offered help quickly. We found what we needed at the right price. Thanks Beth!
Beth has been extremely helpful in our journey to furnish an entire apartment. Even though we did not get all the needed pieces here, we collected critical house making items and the extensive knowledge Beth had to offer. I highly recommend asking for Beth when possible
I was treated like family by my new son Nick! Gracie and Zack were just the best I’ll be back
It was a great experience. We weren’t decided on what we wanted but Juan helped us. He is very professional and knowledgeable. Excelllent!
I’ve gotten furniture three times at Ashley-Woodbridge. Nick, Gracie, and Zach were extremely personable and through. Highly recommend.
Juan Saenz did an exceptional job giving us the offers and helping us to close a great deal!
I bought my furniture at Ashley furniture, I had a great customer service working with Lamar. He was so helpful he helped me with all I needed.
Zafar is the best 😍 thank you for helping a lot we will recommend Ashly furniture and you to all our friends and family 🙏🏻
We didn’t come to the store to buy something but salesperson Zafar was so helpful and she really help us to find what in our mind , I definitely advise her if you come to Ashley furniture.
Beth was wonderful! She helped me find everything I needed! We love Ashley.
Thank you Gracie for all your fantastic help.
Just purchased two sofas from the Woodbridge, VA store. The Altari couches are soft and deep enough for us to sit comfortably. Zack helped us and was great to interact with. He made the process quick and provided clear options based on our preferences.
Shamima helped us a lot with finding a sofa and walked us through the delivery process flawlessly.
(Translated by Google) Juan Sáenz was very helpful, gave important information and was very helpful and kind, I would definitely go back and ask him to help me again (Original) Juan Sáenz era bien ayuda, dio bien information importante y fue muy servicial y amable, definitivamente volvería y le pediría que me ayudara de nuevo
I had a great experience with Juan Saenz with shopping for a sofa. He helped me find the perfect sofa that I wanted after I described to him!
Had a great experience at Ashley’s in Woodbridge. Zack was excellent and helped with price matching “shop my exchange” prices. Would recommend anyone looking for furniture to spot by. All customer representatives were friendly and helping. Also, reps where not all in your face and let us shop around.
Gracie and Nick provided outstanding customer service and alleviated any concerns we had. Amazing service. 👏
Neil was amazing. Personable and extreme helpful.
Went in just “to look” and Zack greeted us with so much enthusiasm. He assured us right away that he would not hover or follow but would be available for inquiries and the like. After looking at a few different sets which Zack patiently and thoroughly provided us quotes, we made our decision. Throughout the entire process, Zack was professional, helpful and made the process pleasant and fun. He went the extra mile to secure us the best deal. Overall a very good experience and we are grateful to Zack for his great help!
Zach, Jill, and Gracie were amazing. They all helped us out and we’re beyond nice. We had a great experience definitely recommend going there.
Samina was a huge help in us finding a couch. She walked us through the process and the rundown on numbers. Asad also helped us with the paperwork and checking out.
Excellent service from Beth and Alberto. In the future we will continue to shop here. I will pass it on to other customers. Thank you Both for services.
Alberto was a great salesperson. Met few weeks before and suggested to wait until holidays to get the best deal.saved me hundreds
Zafar was very nice and polite.
Juan saenz was helpful Helpful
Great experience with Zafar!
Great prices and quality. Went to 4 other stores, but Lamar's service was superior in every way.
Quick an easy! Customer service was superb! My sales guy Chris did an excellent job showing selections and finding something that matched my needs perfectly. Would definitely go back for next set.
I am really pleased with the customer service I received in Ashley in Woodbridge, VA. Thank you
The sales representative (Shamima) was very cooperative and nice. We easily find and bought what we were here for. 👍
It was a great experience, Neil gave me a fantastic costumer service, patience, polite, and very helpful on what I was looking for. He respond to all my questions clear, profesional and short answers. He is very confident on what He do. He is the best.
Shopping for kids furniture and visited Ashley in Woodbridge, Va. Was greeted by Zach - he was professional and extremely patient with us. Showed us various bedrooms sets and options. Highly recommend the Woodbridge site and working with Zach.
It's a nice store in a good location but... Beware the store tries to imply that you are getting a good deal when infact it may be more than the online advertised price. Furniture companies are not like selling a car and because you move the numbers around to appease the need to feel like you are saving its almost fraud. If you shop here just pull up the Ashley .com price and that is as low as the store can sell for. Also if you don't need it don't use the credit program.
Neil was good; fast and efficient. Highly recommend
Neil is amazing! He took care of me when I had no idea what I wanted
Juan was really helpful with our selection
I met Samina today she was very helpful with selecting the right mattress for my 8 year old son. I recommend seeing her if you need help with anything in the store.
Neil was a great help and he saved me some time at the store.
Lamar was a great sales manager, I appreciate him & Ashleys furniture store.
Provided excellent help and information to purchase the book cases.from Lamar .
Good
Neil was a great help in helping me find the right mattress great experience
Juan was very helpful in explaining the quality of the product and providing great information when comparing other company’s products.
Juan Saenz was a huge help with getting the couch of our dreams. He had great costumer service and patience with explaining everything in detail. Including providing more options.
Neil Great service
Beth
(Translated by Google) Thank you, Alberto and Asad were free in helping us with our New sofas! Come see Gracie, she speaks excellent Spanish! (Original) Gracias, Alberto and Asad were gratis in helping us with our New sofás! Come see Gracie, habla excelente español!
Juan Saenz was very helpful and made buying my new bed super easy! Highly recommend
Samia was a fantastic salesperson! Very knowledgeable and patient. Alberto closed the deal with a couple of discounts and was considerate of our continued business with Ashley. Big thank you to both of them!
Gracie helped my mom and in looking for couches, she was such an amazing associate and took her time to help my mom finance! Recommend her to anyone looking to purchase!! Super nice person!
Zack, was outstanding, very patient. Wasn’t pushy at all. Showed us everything about the product or sectional. Outstanding service.
Gracie is awesome, she has patience, very knowledgeable and she makes her customers feel so special. Thank you Gracie
Juan Saenz, very helpful letting us understand everything. Appreciate the attentiveness from him!
Neil was very helpful. We were looking for a specific piece of furniture that was showing out of stock online. He was able to locate the item in their warehouse.
Beth was a big help from start to finish. Very nice quality and fast delivery!!
Beth is the best!!! She helped us from start to finish…….great experience
Both Gracie and Chris were extremely helpful during the purchasing process. Answered all of my questions and made a price breakdown to help me better understand what I was purchasing. Definitely recommend coming to Ashley Furniture and asking for either of them!
Alberto worked diligently to make sure that we received top tier customer service. He was patient and answered all of our questions .
Beth was so sweet, patient and helped us with all the questions we had. Highly recommend.
Juan Saenz was very helpful and great. We bought a great couch because he gives all the deets
Excellent service!!! Friendly, professional and the furniture is high quality! Very impressive!
Ms Zafar and Mr Alberto were outstanding n their approach and professionalism to provide excellent details on the product.i purchased today. I would highly recommend coming to see them both on further purchase.
Samina and Alberto at the Woodbridge location for Ashley furniture were amazing help when looking for new furniture. There charismatic personality and willingness to work with my family and I was the highlight of my furniture buying trip.
Samina was very professional and knowledgeable. We appreciated her patience and customer service.
Gracie, Alberto, and Jill were amazing! Gracie and Alberto moved showroom furniture around to allow us to visualize what our new living room would look like. This took a lot of muscle and Gracie was a champion. This team even stayed after the store closed to finish our order. Gracie and Alberto provided us with options to save money and delivery fees. Many many thanks, true professionals, and a job well done by all.
Zach was very patient and gave us the best deal possible! Very thankful for the team at Ashley’s!! Also ask for Lamar when you get there! Best experience I ever had with a manager!
Samina was great! She was a pleasure to deal with. Highly recommended.
My Auntie bought furniture from Gracie and she is the best!! Please come visit Ashley in Woodbridge and ask for Gracie!!!!! 0 out of 10 she gets an 11
Gracie was awesome with helping me find what i wanted
Gracie and the entire Ashley furniture team were excellent in assisting me with my furniture purchase.
Larmar gave me the greatest experience ever 👍👍
Neil was great and same me some time.
Alberto was the absolute BEST sales person that I have had assist me. He is very personable, he knows Ashley furniture so well and was able to rapidly help me to find and purchase the perfect furniture. I will definitely come back to buy from Alberto again and again!!
Juan was great!!! He catered to our needs and wants...very pleasant!!!!
Me and my wife came in looking for some furniture for our recently renovated home. Alamtab was able to help us choose from different options that we found very chic and matched our needs perfectly. She has our loyalty and will only buy our furniture through her from now on! Great taste, outstanding customer service, and followed up with us every step of the way even after delivery. 10/10
Lomar was awesome both time when I came. He made buying easy.
Me and my wife came in looking for some furniture for our recently renovated home. Alamtab was able to help us choose from different options that we found very chic and matched our needs perfectly. She has our loyalty and will only buy our furniture through her from now on! Great taste, outstanding customer service, and followed up with us every step of the way even after delivery. 10/10
Zafar was very helpful, polite and answered every questions we had. I will recommend her to everyone
Lamar was excellent, very personal! Highly recommend! I would buy from again
Juan was very patient, professional & knowledgeable of the products that we choose. He is a very personable representative for Ashley Furniture. He felt like family & catered to our needs. Definitely 5 star
Very Professional and nice!
Beth is owesome
Zafar and Alberto thank you so much to help me choose a beautiful living room for my house I highly recommend Ashley furniture at Woodbridge
Had an amazing experience with Beth at Ashley’s Furniture dale city! Very helpful and kind.
Thank you Nez for all your help! We appreciate it a lot.
Juan was outstanding and helpful from the moment we walked in
Zafar was very helpful, patient and knowledgeable. Very pleasant experience!!
Went in to our local Ashley Store today for a new sectional sofa. We were immediately met by Christian as soon as we walked through the door. He was extremely helpful and stayed engaged with us from beginning to end. We also worked with Neil getting answers to questions and other information that we needed. Both were extremely helpful in our needs and took great care of us. We wound up getting 2 new purple mattresses too that they gave us a discount on that worked great for our needs. This is the 3rd. time purchasing from here and will always be our go to for furniture needs. Thank you very much!
Great experience! Beth was very attentive and helpful. She helped us choose a great couch!
Visited Ashley Furniture today. My experience was outstanding. Juan offered great customer service and was willing to explain each piece of furniture. Thank you Juan Saenz!
Great experience with stamina and alberto
Gracie by far the best sales person to have worked with. Ashley's team Alberto and Asad were helpful with making our purchase today! Come see the team here, ask for Gracie! Thank you!
Samina, sales associate with Ashley Furniture is awesome. She helped me find exactly what I wanted and needed for my new dining space. Samina is very personal and it was a pleasure to work with her. Ashley is very fortunate to have her as one of their sales associates. I know I will enjoy my new purchase,
(Translated by Google) Very good service and gave us space to calmly choose what we needed, attentive and friendly Shamyma!! (Original) Muy buen servicio y nos dio espacio para escoger con calma lo que nosotros necesitábamos, atenta y amable Shamyma!!
Gracie was amazing! Really appreciate your help :)
Alberto was a great help today, he help us find what my wife and me were looking for. We definitely will be back.
Neil was a delight to work with. Very helpful moving furniture around! I came back in for a VIP event and got an additional 10% off!!
Juan was amazing and very knowledgeable.
I was indecisive about getting the sofa as the comfort I was looking for wasn't in an L shape as I wanted. But Lamar, one of the store managers at Woodbridge VA location, was Excellent in assisting me in making the right decision for longevity. He was knowledgeable in explaining the material and made up of the sofa; texture and mechanical integrity and in general, what's the best fit. He was professional and courteous and just his unmatched customer service made the process seemingless. I am glad I spoke with him, well he actually show rapport and from there we concluded a definitive answer "yes! we want that one". Also I would like to say thank you to Zafar for initially giving me a break on prices etc but because of personal reasons she was unable to assist us and Lamar closed the sale on her behalf. Thank you Zafar. You did great!
This is my second time at Ashleys and Zack has helped me both times. The first time he went out of the way to search high and low at various stores for a table I wanted and saw online but it was sold out. I found another table online and was having trouble online with my purchase. I went in store and Zack was available to assist me again. He honored my online price and was able to pull my card up online. It went quick and was simple. I'd definitely go back and purchase from this store and Zack again.
Nez was awesome!!
(Translated by Google) Juan Saens was a good salesman, very kind to me and my husband. Thank you very much. Juan, I saw him very soon, thank you. (Original) Juan saens fue un buen vendedor muy amable con migo y my esposo muchísimas Gracias Juan lo vicito muy pronto gracias
Lamar in the Woodbridge location was absolutely amazing, authentic, up front and friendly! Highly recommend!
Juan Saenz was the best. Very kind respectful and knowledgeable
Lamar was a great help. We found what we were looking for. Hoping to enjoy the sofa for years to come with our growing family!
Just purchased a sectional with the expert help of Zack! Not only does he know his business, he remembered my wife after one visit when I said she’d been in a couple weeks prior. He is a great guy to work with and a straight shooter. Will buy from him again!
Recently, my husband and I had the pleasure of being assisted by Zack at the Ashley Homestore in Dale City. From the moment I walked in, Zack provided top-notch service. His extensive product knowledge, patience, and genuine desire to ensure my satisfaction made my shopping experience truly exceptional. It’s rare to find such dedication and commitment in customer service these days, and it makes the company experience of spending money worth it. I’d like to extend my heartfelt appreciation for Zack’s professionalism and commend Ashley Homestore for having such a valuable team member. I’d recommend anyone shopping here to seek out Zack for an unmatched experience!
We had an excellent experience with Ashley Furniture. Lamar was very patient with us and helped us choose our furnitures. He discuss and explained everything we need to know. All went smoothly from beginning to end.
Noor had great patience to explain the product and cost comparison between different products. He also engaged us during the shopping experience. Appreciate his patience and support with less staff availability due to holidays.
Alberto was amazing & helped with with everything.
They will make you wait forever for your furniture, and then send you defective material. Then they will refuse to refund after you've sent it back and basically scam you. Avoid this store and Ashley's in general.
Juan was very helpful and assited me with making a purchase. Very knowledgable and professional!
Really enjoyed working with Samina. Thank you for your help!
Lamar at Ashley’s Furniture of Woodbridge, VA is an excellent salesman. He is patient, courteous, and cognizant of the many variables considered when purchasing home furniture.
Excellent customer service! I will always buy from them!
Beth was extremely helpful! I waited a hold week just to have her professional services. She was very pleasant and answered all my questions. She is definitely an asset for Ashley Furniture!
Damian was very kind and was very helpful
Gracie was so nice to me. She made me feel comfortable. And she help find what I needed. I also want to say Neil was great with helping with my purchase. Come see Gracie she is awesome and very professional.
Juan Seanz walked us through every steps. He is very knowledgeable.. Good customer service.
As soon as arrivevto the store, the first person who approched my huusban and I was GRACIE. A very excellent sales person at Ashley🤩. She offered me great deals that were going on at the moment and on top of that I got xtra porcentage off coupon. The great Mr. Neil the manager got me xtra discounts 🤑on all my purchases specially the one for my baby daugther's bed mattress for her 28th birthday😍. I am so gratefull. I came to the right place to buy. GrEat deals and products. Love ASHLEY❤️❤️❤️❤️ MY FAVORITE STORE.Great time very friendly personeel..
Christian was professionally dressed, he had a pleasant smile that enhanced our experience. He was thorough in his knowledge of furniture which helped us select the perfect piece for our home. I would prefer his service again, and plan to recommend him to others. Christian is an asset to Ashley's.
Great service by Alberto, super!!!
YOU SHOULD NOT purchase from Ashley furniture. They put a protection plan on my mother's invoice that she didn't ask for and hesitated to give her a refund of $500. They charged $744.50 for delivery. When My mother asked to cancel her order (within 2 days) they refused...So before you purchase, make your you are SURE you want to purchase from them otherwise you will be stuck with a store credit and mediocre customer service.
Neil was AMAZING!!!!! He worked with us to find things to fit a small space and went beyond to assist with accessories.
(Translated by Google) Alberto, very good help, excellent person. We will definitely go back. Thank you (Original) Alberto muy buna ayuda exelente persona. Definitivamente volveremos. Mil gracias
I don’t post reviews too often but our visit to the Woodbridge Va, Ashley Furniture store was near perfect. Our sales person, Samina, was super helpful; helping us find the right couches to complete our new home. To cap it all off, Gracie helped close the deal. She helped with all our questions and even helped with our budget. Would i recommend this Ashley store, 100% above all the others we’ve used or visited.
Great and quick service from Neil! We were out in no time with what we wanted!
Neil was great-quick to answer and knowledgeable.
Ensure you ask when the furniture will be delivered before you sign any documents or purchase. Bought a mattress at the store and they told me it would take a week for the delivery of a mattress. I am now being told that it will take over a month and half for the mattress to be delivered.
Asad, Neil, and Gracie awesome team made my mother and sister very happy. Come see them in woodbridge.
Gracie was amazing. She took care of all my issues. Came in for Just a mattress, but showed me the value of the adjustable base too. One of the managers, Neil, was also very helpful as well. They got me everything I wanted and needed. Thank you!
Very good Person it was nice to meet him Lamar I really appreciate him Thanks You and Neil.
Lamar is a very nice professional man, he was very patience with us and we found what we looking for.
Shamima was very professional and pleasant.
The Assistant Manager Alberto was FANTASTIC! Highly knowledgeable and has a wonderful spirit. I’m definitely coming back to but more furniture from him.
Zafar did a great job with us, she went above and beyond to advice us with the best that suits our interests
Ms.Gracie and Mr. Lamar gave their undivided attention while providing the information needed. This has been my third purchase from the Ashley's Woodbridge location and I have no complaints whatsoever.
Arrived at Ashley and Nez greeted my husband and I with great customer service and support with our purchase today. We immediately found the furniture for my home and fell in love. Thank you so much Nez
Shopping made easy. Thank you Zafar! I can’t wait for our new bed to arrive.
Alberto and Shamima were great and friendly to help us found what we needed. Thank you and you will see us again
Beth was amazing and her services was amazing. Will be back in the future for sure. Thanks so much
We purchased a bedroom suite from Ashley in June. At the time of the purchase the sales clerks had difficulty identifying the proper product numbers and changed the final cost they quoted when I agreed to the purchase, $3,800 up to $4,400. The items were on backorder for 6 weeks, upon delivery the nightstand was the wrong model, the vanity was missing parts and had to be taken back, and the bed frame had a rail that was not aligned. The vanity was re-delivered after several weeks and missing the mirror. After three months we still do not have the mirror and the bed is still not fixed. A technician identified the issue was a defect in the rail, and Ashley incorrectly ordered, and delivered, a footboard. Three months with incorrect and defective furniture. I will never buy from Amy Ashley store again.
Candice Greene was absolutely fabulous and was very helpful with my selections of furniture for my forever home!
Alberto and Nez are amazing they both took care of me and my sister finding a Lovely dining table , full bed for my kid i will definetely be coming back thank you both
We appreciate the service that Beth provided to us. She was very helpful and answered all our questions. Recommend working with Beth again, with our next visit.
Alberto was very helpful and kind.
Juan Saenz gave us an opportunity to look around and once we thought we found something we liked, he explained all of the quality features .... We were SOLD! They had wonderful financing options and he provided exceptional care for my daughter's furniture purchase.
Juan Saenz was amazing! He helped me find a quality dining table for my first place and made the entire experience seamless. 10/10 would recommend working with him at Ashley Furniture!
Neil was super helpful at the Woodbridge location!
The stuff members are excelelent. Especialy Candee she help us a lot.
Juan Saenz was great with explaining everything I needed when purchasing my sofa.
Alberto was fantastic—very knowledgeable but not pushy. He was just great to work with!!
Zafar helped us out today and gave us wonderful service! We will definitely be back!
Great experience with Juan S. He was very helpful in helping us find a large dining table.
Beth was easy to work with when we came to find our new bed set. She took her time and answered all of our questions about the different options. We were debating a couch set also and she was helpful with questions about that also. Beth was very knowledgeable and easy to talk to. We didn’t feel pushed into any decisions and would recommend asking for her when you come into the store.
Candee was wonderful with me and family. Took her time and kept use laughing and enjoying the experience.
One of the worst purchase I have ever made. Please don't buy from Ashley's they're customer service is horrendous and their warranty services are a joke. We bought a 2K sofa from them less than 2 years later we have to buy another one.
My husband and I worked with Juan Saenz. He was professional, knowledgeable and very helpful…fantastic! We get tired of pushy salespeople at furniture stores and he was very accommodating. We purchased a sofa, loveseat, chair and ottoman that we love! Highly recommend!
Zarfara was very helpful with everything and friendly.
I came in to look for a new couch and I was so impressed with the staff here. They aren't pushy at all and let you wander the store without stalking you every step of the way. Neil was super helpful throughout the process and made the entire experience painless. He is super professional and did everything he could to make sure I was happy with my purchase. Highly recommend this store because of Neil, thank you again!!
Neil was awesome in assisting with our furniture purchase today, he answered all of our questions insured that we had all of the information needed and our furniture was protected as well as delivered. Highly professional and highly recommend seeing Neil for your purchases here at Ashley furniture
Neil was extremely helpful! He was patient and assisted me with no complaints. Thanks for your assistance Noel!!!
We’ve always had a great experience at Ashley - ask for Zafar.
I had the best experience looking for a Mattress at the Ashley Store at the Woodbridge location. Neil answered questions over the phone when I called the store and was very helpful. I ended up coming into the store and received customer service that I hadn’t received in a long time. Neil was very helpful and worked with our needs and budget. We bought our mattress and can’t wait to get our purchase. Thank you for the stress free experience.
Experience was great! Buying a mattress is not easy especially an expensive one. Wow! So many choice. Neil was our salesperson and he was very patient and kind through all of our back and forth decision making. No high pressure or gimmicks. Just a good deal and a pleasant experience.
Zach was an amazing help. He was able to get us in with no hassle. Was able to answer any and all questions. Very happy with overall service with Zach
Juan Saenz was extremely helpful and made our furniture shopping experience enjoyable. He was very knowledgeable and had a good eye mixing and matching pieces as well. We will definitely look for Juan as we continue to furnish our home! Thanks again Juan!
We had a great experience, Alberto was fabulous! We walked throughout the store and he answered every question we had. He was very patient with us we couldn’t make up our mind. Olivia also helped us finalize everything. Great service!
Zadar was a very nice lady she helpe us to get what we was looking for.
Zafar was amazing and patient with us in choosing our items. Thank you so much we appreciate the time you spent with us.
Juan Saenz provided me with excellent customer service. He ensured that I understood my purchase and my satisfaction.
Zack was awesome. Professional, so helpful and really helped us out . Good man . Made the experience SOOO much better !!
Gracie was very knowledgeable and gave us our space to find exactly what we needed. Very excited for our new furniture. If you need anything please come see Gracie !!
Juan Saenz was EXTREMELY helpful. I came to buy a couch and loveseat. Juan Saenz let me walk the entire store two times, trying every couch in the store. Then, seeing what I liked, directed me to he couch I ultimately bought. I would not have ended up with the couch I did if it wasn’t for the professional and courteous help from Juan Saenz
Zafar was wonderful! Great prices also
Juan was very knowledgeable and helpful. He assisted me in purchasing the perfect couch.
Neil was incredibly helpful and knowledgable about everything in the store, explaining materials and pricing for all the furniture I was looking at. We recently moved into a larger home and needed quite a bit of furniture. He was patient while I asked lots of questions and walked around with me looking at bedroom furniture, sectionals, dining furniture and even mattresses. I told him the look we were going for and he brought me to several pieces that are going to look beautiful in our home. Thanks Neil! We’ll definitely be back to purchase more in the near future.
Beth was very helpful and personable when my family came in to buy a new living room set. We really appreciate her assistance!
Had an excellent experience buying a sofa from Neil at the Woodbridge store. He was very informative and explained all our options in purchasing the sofa and chair. We believe he gave us a great deal. Went well above the normal customer service given to shoppers. Will probably buy again. Curtis and Carol Smith
ZAFAR is awesome I recommend everyone to ask about her, great costumer service.
Very good customer service, Zafar was amazing, she help us finding right stuff with good deals. Thank you all
My boyfriend and I went to this location today and we had an amazing experience. Alberto helped us and did a great job of guiding us. He took his time answering all of our questions and was very informative about the furniture. We ended up getting a couch and bed frame. If you go to this location, ask for Alberto and you won’t regret it
Alberto was great and ensured we knew all info on the furniture we’re purchasing. One of the best managers we’ve come across. It truly made furniture shopping a great experience.
We love our couch and looked a long time before purchasing this one. HOWEVER, it is basically falling apart at the seams after 2 years of use. We even bought the “insurance” but were denied because this is considered “normal wear and tear.” This is unacceptable and not “normal” for a couch to be falling apart. This is definitely a quality issue. Needless to say, we don’t recommend and we won’t be purchasing from Ashley Furniture again.
Gracie was so helpful she is the best, will be coming back
Our sales lady Samina was amazing. Stop by and see her, she will treat you right.
Very pleasant experience. Our sales rep, Monica, was awesome. She was relaxed and kindly showed us around as we looked at the furniture. The selection was very good and when we didn't see exactly what we wanted, Monica took us to the big screen monitor and showed us their online selections. After 3 hours of looking around we selected several pieces, and at a fairly good price. This was the 4th store we visited and very happy that we went. 0% financing. Highly recommended.
Very helpful, answered all our questions. Would have liked to look a little more before.
We went into Ashley furniture and was greeted by gracie who gave us space to look around but was easy to find when we had some questions. We eventually found a section we love and she worked her magic to have it delivered to our home faster than expected and at a lower rate than offered!! Will definitely be visiting her for some accent pieces!
Gracie was amazing! Very helpful and knowledgeable
I worked with Zack. He was very friendly and patient. I was trying to decide on two rooms and had some very specific request due to size and dogs. I will return for furniture home needs.
Gracie was excellent with assisting us with our purchase.
Gracie and Asad were amazing, very knowledgeable and patient with me. Highly recommend her and the team at Ashley in Woodbridge
Great customer service. Beth was patient and made the experience comfortable for me.
Neil was absolutely awesome! He helped us from the moment we arrived, and was informative and patient. His recommendations were insightful, and he helped us navigate the kiosk with ease. Fast and easy transaction, and we will definitely return for barstool and twin bed purchases!
Alberto, Olivia, and Asad were great today! They hooked us up with great prices and service!
Amazing service! Beth was so helpful and patient. Highly recommended.
Zafar was wonderful and helped us get a good discount and fair price on a great chair
I was helped by Alberto. Awesome! No pressure, just information and suggestions. Ver patient and accommodating. Will be back.
Omar and Alberto took amazing care of us. We came in close to closing and stayed late to help us. They were informative and took a lot of time to explain everything. I highly recommend this store.
Wonderful service excellent behavior Alberto and Olivia I highly recommend coming here to buy!
Zack was really awesome. Straight to the point, no rushing, and I got the bed frame I wanted.
Amazing experience! Beth was our salesperson! Definitely will return for more!!!
Neil was a phenomenal help today while we were searching for new furniture for our living room. He even helped move a chair next to a couch so we could see what it looked like together and took his time to talk us through any questions we had. We definitely will be asking for Neil when we return for our dining room table in the future. Highly recommend! Great customer service!
Neil is great. Great at moving furniture to see how it looked together with what we wanted. Got us to the price range we were looking at. Thanks for everything Neil!!
We are very pleased with Olivia, Sifat and Gracie to help us finding our furniture, they were professional, knowledgeable and courteous, we will be Ashley’s customers from years to come.
Gracie and nick helped me out today! Just purchased some new furniture!!
Gracie was a great sales lady!! She helped us find some really good furniture and really helped out!
(Translated by Google) I love it, a spectacular place to visit. (Original) Me encanta, un lugar espectacular para visitar .
Nez did a phenomenal job helping me find midcentury modern furniture. I purchased a beautiful living room set and she showed me other great accessories. Nez was friendly, and knowledgeable yet she gave me an opportunity to explore the store at my own pace. The Black Friday in July sale was a wonderful 30% off savings.
Juan Saenz explained to us very well and detailed when buying the bed set and mattress we needed.
Nez was extremely knowledgeable and helpful. She also helped me stay within budget. 💪🏾🙌🏾
Worst Experience EVER For this Location.... I bought couple of items on 06/19/23 and paid at a time to get on time delivery after a Month. I got text msg 2 days prior to delivery date in July & it saying your delivery has been confirmed on July XXX date then a day before i got a call from guest care and she said your delivery has been reschedule after a week. We had a 6 year baby with parents and moving to new place and haven't bed for all. after long discussion with guest care they have been schedule delivery for the weekend which was great but when delivery guys came for the delivery and they brought only 2 things out of 4 pcs order & they said neither we have anything pending nor backorder. At a time we called to store but NO BODY answered & called guest care they said the same thing after long discussion they confirmed 2 bed fames were discontinued & NO Body informed us. Sales person Spencer never respond call. When i went store next day they said sorry for that and we had long conversation. Once again i choose another 2 bed frames and next day got a call from guest care & told me these items were discontinued. Again i reached out sales person not answering. Reached out to guest care and after discussion they convinced for refund. **Refund request processed by July 26th and Sales person at store confirmed it will be done within 3-7 Business days. Till yet i haven't receive any refund** Store or guest care doesn't have any curtsey to offer/treat customer with some additional services even i had very ***WORST EXPERINCE WITH STAFF & ASST MANAGER*** They are so rude. NEVER VISIT AGAIN & I believe store manager or management doesn't care about customer & their need.
Juan Sanz was Very helpful , has good customer service, provided all details on information for the product. He is definitely one i would come back to for future purchases. I would recommend him to others as well. I would like to thank him for his patience and insight on the items in the store.
Kind, friendly, and easy to work with. Beth made my shopping experience very pleasant by the way she connected with me and my wife.
The customer Service was amazing! Shoutout Alberto, the assistant manager. He was super helpful and kind to finalize our transaction. Cece was the floor person that explained be difference between each furniture. She even looked at our existing room decor and recommended furniture that would go along! Olivia was amazing too! It was a group effort. Super helpful people!
Prices and service were excellent
Great experience. Our sales person Juan was very knowledgeable and helpful. He didn’t rush us and let us make our decision. Definitely recommend him.
Definitely ask for Juan, he’s very informative about all inventories and know what each person is looking for with just a few details. Coming back for other pieces for our home soon ! Ashley if you are reviewing this Juan deserves a bonus for his customer support
Juan Sanez was so helpful and patient with us. We are coming back to buy more pieces for our house with the help of Juan.
Today, I had the pleasure of working with Beth! She did an excellent job of assisting me finding furniture for my new home. She helped my vision come to life. She was very attentive and patient. She even shared some tips on how to decorate my spaces which was very helpful!! Thank you, Beth! You rocked it!
Great experience. Zack, Jill, and Alberto went above and beyond with their service.
Chris was a phenomenal salesperson. Took amazing care and ensured I was receiving the best deal possible. Nick was very creative with payment structures. Definitely recommend coming back to see Chris.
Thanks Juan S.!
I visited Ashley at Woodbridge recommend seeing Juan Saenz he was awesome.
Thank you Neil for great customer service today! I really appreciated your attention to detail, and taking the time to assist me with my dining room table purchase today. I will definitely be back!
Carlos was great at helping me pick out things for my new place! And also great deals!
Carlos was absolutely amazing! My boyfriend and I went to look for love seats for our living room. He and I both have texture issues that we could not come to terms on a piece. We also had a certain budget to keep with and only a limit amount of space. Carlos helped us find the most amazing loveseat for our space!! He was very patient and gave us great options. 10 our of 10. Would definitely visit again.
Neil was fantastic! He provided great service and we purchased something we love!
Bought a sofa and swivel sofa. Zack was nice and helped us out. Unfortunately the date we were quoted kept slipping. Overall the experience was comfortable and we didn’t feel over pressured for anything and it was more of an inventory issue.
Zach was awesome! When we couldn't find a desk he helped us think outside the box and check of an dditional item on our list!
Carlos was an exceptional sales person,he explained me everything in great detail, he told me about the easy payments and I was able to get what I wanted. 5 stars !!!
Carlos was great, helped us get the style we were looking for with quick shipping!
Ashley Furniture sales associate Adam was excellent! We walked in with hopes of buying and ended up buying our bedding. Excellent customer services ask for Adam when you got to Ashely in Woodbridge. Thank you Adam!!!
Ask for Alberto. He was a big help.
Zafar was really helpful and patient. She helped us through the hard decision of getting a new couch. Great customer service
My wife and I had a great experience in this store. Neil was great to work with as my wife was indecisive.
Came in looking for a coffee table or a sideboard and was assisted by Neil. Wonderful experience! Neil was very patient as I am very indecisive. He helped us choose a piece that would go well in our space.
He was very friendly and very welcoming coming into the store.
Alberto is fantastic! He gave us a warm greeting as soon as he walked in. He answered all of our questions, didn’t hover and really worked with us to find the perfect sofa and loveseat. I highly recommend visiting this location and be sure to ask for Alberto!
Nez and Alberto were great so helpful and well informed they were able to make the process to find my perfect mattress so simple ! Both were so funny thank you Both so much ! Amazing work !
It’s like buying a car. Lol Super helpful service. Got what I was hoping for. Could have used a little water with the wait. Maybe a coffee. 😉
Salesman Alberto shamima and the rest of the workers were amazing! they were very professional and very persuasive, They helped me get my dream bed. Giving us the best Tempur-pedicure mattress! We definitely Recommend and are very satisfied with Ashley Furniture store.!Definitely coming back!
We had a great experience at this location. Juan Saenz was the employee who helped us out, and he was very personable and was very willing to help us find a good price for what we were looking for. He was very patient as we walked around the whole store multiple times. Definitely recommend him.
As a first time couch buyer, Juan Saenz at Ashley was the most helpful person I have yet to meet through this whole process. He listened to our needs and budgets, showed us our options, explained the prices and availability well, and was very patient with us as we went back and forth with our decision! Next time I need anything big furniture related, I definitely plan to come back to him for help.
Monica Mason is an absolute professional. If you’re looking for furniture come to Ashley and ask for her!
(Translated by Google) Very good service, very excellent person, he gave us a lot of information about everything before buying (Original) Muy buen servicio muy excelente persona , nos brindó mucha información acerca de todo antes de comprar
Very Large inventory & Zafar helped me find exactly what I was looking for!
Juan Saenz was great, highly recommend dealing with him. Straight shooter and very professional.
Juan Saenz was great! He was helpful and got us the best deal. Definitely recommend him at the Woodbridge Ashley’s.
My sales person was Carlos, very helpful will definitely be working with him again in the near future
carlos hi is wonderful vendor and he explained everything very well. thank you for the time and help.
Neil, was great. He greeted us right away and did not stalk us but kept a close eye.
Nez is a wonderful greeter. She made sure my sister and I felt welcome as soon as we walked in. Alberto was so professional, kind and funny. Great Purple mattress presentation! My sister purchased a gorgeous loveseat and we left the Ashley store 100% satisfied.
Alberto and Nez are fabulous!!!! I'll be back...
Juan was super helpful and supportive, gave us the information we needed and would always check up on us. 10/10.
We had a great experience shopping with Gracie, she was very attentive to our needs and concerns around making a furniture purchase. She was a pleasure and helped us pick the perfect bed frame.
Juan Saenz was extremely friendly and knowledgeable in regards to all furniture we were shopping for. We will 100% ask for him by name when we come back for another purchase in the future.
Extremely helpful and knows what he is talking about! Thank you Juan Saenz
Juan was amazing and very knowledgeable.
CARLOS…TOP NOTCH SERVICE..stayed with us the hole time..will come back to purchase from him again
The door is open all lights are on we checked in, the black woman reached out saying we are close¡
Juan Saenz at the Woodbridge, VA store was incredibly helpful and knowledgeable. He went over and above with running numbers and giving us different financing options. Very happy with the service and highly recommend working with Juan!
Visited the Woodbridge location today and was blown away with a 10/10 customer service experience from start to finish. I initially had no idea where to start but the sales rep Sawsan (Suzy) - Woodbridge fulfilled all of my needs and helped me pick out the perfect furniture set. Would highly recommend visiting this location!
My husband and i have been looking for a sofa for over a week and every place we went to either had sales people who didn't really care about a sale or they were too hungry for a sale. Our last place to look was Ashley Furniture in Woodbridge. We were immediately greeted by Zafar - she welcomed us in and said if we have any questions to find her. She gave us our space the whole time and was easy to find when we had questions. She was thoroughly knowledgeable and very helpful when we needed help measuring pieces. Zafar was also very patient with us bevy we we were torn between 3 sofas and each time she would answer or questions then gave us our space to ponder over our decision. She also explained very clearly the warranty and protection plan.In the end we made our choice and Zafar made the purchasing process very smooth and painless! I hope on our next furniture piece we purchase from Ashley's - Zafar will be there! If you're looking for a great sales associate be sure to ask for her!Thank you Zafar!
(Translated by Google) We loved the store and the service. Alberto and Juan were very kind and helped us a lot. We took the sofa we wanted. Thank you :) (Original) Nos encantó la tienda y el servicio. Alberto y Juan fueron muy amables y nos ayudaron mucho. Nos llevamos el sofá que deseabamos. Gracias :)
I came into Ashley Furniture Store looking for a Bed and Mattress, and I met one of the most wonderful sales representative name Gracie, she was AWESOME!!! Very attentive , patient and walked us through the process of the purchase. She made out experience so amazing. Gracie is one of the most amazing and knowledgeable Representatives I have come across. The furniture are beautiful and well made. Can’t wait to receive our furniture. Thank you again Gracie for your wonderful customer service, professionalism, attention to detail. You were awesome!!! We will definitely be back. Thank you Ashley Furniture.
Carlos and Alberto was great helping us!! I am very grateful!
They were so froendly and helpful.
Juan Saenz is a pleasant sales person very concise and straight forward, atticulate, patient and professional we got excellent services I would recommend him to any one visiting the store.
Gracie has wonderful customer service and a true problem solver A1 service stop by Ashley's in Woodbridge get the best customer service in town.
Sifat was great and Alberto came to help out and help me find the best mattress!! I had a great experience here.
Zafar had great customer service; will definitely comeback again!!
Nez, my sales rep was excellent. I have mobility issues and she went way beyond expectations to insure I had a positive experience. For example, she used her phone to take photos of several items so I didn't to walk so far. She was so helpful and pleasant. What an asset. I found the furniture I wanted and am very pleased, so far.
Juan Saenz was great! He helped us with everything we needed.
Juan Saenz was awesome! Would highly recommend stopping in.
Beth did a good job! She be kind
Beth did a great service
Juan Saenz was very helpful throughout our time at Ashley. Very personable and helped us save some money, too! Juan was very military friendly, and we would definitely recommend to anyone.
(Translated by Google) The place is very nice, comfortable and with a variety of products. The advisor Beth was incredible, her extraordinary kindness and she managed to advise us properly. (Original) El lugar es muy lindo, confortable y con variedad de productos. La asesora Beth fue increíble, su amabilidad extraordinaria y nos logro asesorar adecuadamente.
Beth did a great job with us and she’s very kind and friendly.
(Translated by Google) Everything was fine and the procedure was very kind, the seller did his job well (Original) Todo estuvo bien ei tramite el vendedor muy amable hizo bien su trabajo
Had a great experience buying a dining set with Juan Saenz. Answered all our questions and provided some info we didn’t even know we needed. Recommend Ashley for furniture buys!
Gracie has been an amazing sales person. This is the third purchase I've made from her as my sales person. She listens and provides a wealth of info on the products I've selected or intend to purchase.
Very pleasant experience with Zafar.
Carlos was nice to me during my visit to Ashley store in Woodbridge.
The sales team are friendly and courteous. Their prices are reasonable compared to others. We have purchased furniture from them on a few occasions and are satisfied with our purchases.
Juan Saenz
Carlos was very helpful.
Juan provided excellent customer service, was very knowledgeable, and easy to work with.
Alberto is great!
Zafar was very professional and exhibited high level of customer care. I will recommend Ashley to all….
I came here with my dad looking for a new recliner, and Neil was super helpful! Left with a great deal on a nice new chair. Very happy!
Sawsan (Suzy) was amazing help in picking out the perfect sectional. They also matched the price from Regency saving us over $300. The whole team really was awesome to work with. Thank you
Omar and Alberto did a great job.
Gracie and Nick were amazing! The level of professionalism and helpfulness was nothing we’ve ever experienced!!
Gracie is amazing!!! She makes you feel completely comfortable, no pressure and is an absolute pleasure to work with!
Gracie is amazing. She’s knowledgeable, kind and attentive. I wouldn’t have made my purchase if it wasn’t for her. Amazing experience
The customer service was wonderful! I walked in to the store and immediately was asked if they could help find what I needed. No over sale!
Samina was so helpful and patient. We are long time Ashley Furniture alum. We buy almost all our furniture here. Samina was so communicative. She gave me her number and we kept in contact during the shopping and measuring experience. She even kept measuring tape in her purse which came in great handy. I will continue to work with Samina and keep in contact with her for future purchases. Olivia at the back for the financing portion was very pleasant. The whole team is so great. I love the Woodbridge store. They are also not aggressive and they don’t make you feel uncomfortable. Thank you everyone! 🙌🏾
Omar did a great job, he helped me to get the most beautiful dining set. He was placent and paciente with all my questions! Thank you Omar and Ashley store!
Zafar was super helpful and professional. I came in asking a lot, to furnish most of my new place and for delivery in less than a week. She made sure to check prices online to get me the best deal and was very patient and sweet with my indecisiveness and side kick running around the store. Great asset!
Amazing service! They spent almost all day with us making sure we have everything we need. I would give them 10 stars if I could. Shamima and Sawsan are just amazing. We feel like we’ve know them from years. So kind and thoughtful. Keep up the good work! See you soon!
They had great deals and a decent selection, but I couldn't even think with the employees following me everywhere and listening to everything I said. We decided not to make any purchases because we simply couldn't be left alone to think or even browse.
Gracie! She was awesome. Loved how she allowed me to ask questions and she worked with me on my design. Great attitude, and even assisted other people that previously tried to help me. She was quick and very personable.
Juan Saenz made this furniture shopping expedition easy and pain free. He was friendly and courteous. I will definitely be coming back for future furniture needs.
Juan Saenz was a tremendous help for us in getting our furniture
Nez was very helpful/knowledgeable and very quick to answer any questions we had.
I met with zafar and Gracie today and I am very happy with the purchase of my New bed frame, bed, and dresser set. They’re very number oriented so it really helped with the breakdown. Can’t wait to see my new bed set and dresser. Thank you again!!
Juan Saenz was exceptional! We were in two times after checking about a dozen other stores. Juan was very helpful in the decision process between three couches. He gave honest feedback and was awesome when he stayed until 9:15 (after close at 9) to write us up for the couch the same day. Would recommend and return to Ashley four our next furniture purchase!!
Juan Saenz, We are happy with he’s service and he help us like friend.
She such a gorgeous woman . She made everything possible. Thank u Gracie♥️♥️♥️
(Translated by Google) Very professional happy very excellent service 👏 Nez (Original) Muy professional contento muy excellent service 👏 Nez
Zafar was amazing. She help us find what we really want. Alberto also is very nice, knowledgeable and profesional. I definitely will come back.
Great experience & super helpful staff.
Shamima was very pleasant and informative. She understood what I was looking for and assisted me achieving that goal.
Zafar helped us find what we were looking for. Was amazing and very nice!
Zafar was great help. She also price matched our dining table online and gave us a lower price.
Juan Saenz was extremely pleasant to work with from the time we walked through the door. He was very knowledgeable of the product and set us up quickly for the purchase of our new living room set.
Carlos is great! Very helpful, nice and non-intrusive
I worked with Shamima she was amazing. Very helpful and super sweet! I will definitely be coming back!
I worked with Shamima and she was so helpful and super sweet. I am definitely coming back here.
Alberto and Zafar help us to Pick the right matares they are very nice helpfull and profesional .
Nez was helpful, professional, courteous and personable. She was available while we shopped without being intrusive.
Sifat was our salesperson and he did a great job. Rick and Alberto were also very helpful! Will definitely shop here again!
Good attention 👏🏼 Zafar
Alberto and Samina were very helpful, helping me find a new mattress.
Excellent customer service from Zafar and Alberto, with an outstanding price. I will definitely return for any additional furniture needed. A1 service!!
Ashley Woodbridge. CSR hill and Albierto are the excellent!
Great customer service!!
Chris was very knowledgeable and didn't pressure me into just getting a product. He gave me great information and then allowed me to take some time to walk around the store and look for the product that was perfe t from me. Ended up buying a couch and a ottoman from them that day. 10/10 would reccomend coming into this location for your furniture needs.
Juan Saenz needs a raise and promotion along with the other two employees Alberto and Olivia. Both of whom were just as professional and welcoming as Juan was. I am super excited and grateful for their assistance in my purchase experience. They facilitated a seamless transaction. QUICKLY too. Can’t wait to get my new sectional and mattress!
Great experience. Nez was amazing. Very helpful and knowledgeable. I would never have guessed that it was her 1st day on the floor. 100% would recommend and will be returning for any future furniture needs.
Chris was amazing. Got me some great deals. Understood my needs. Especially the need for something that I liked but could pick up next day. Great job Chris
We had a great experience. Zafar helped us along our new furniture journey. She was very patient and kind with us as we narrowed down our new living room sectional and made financing and pricing transparent and seamless.
Shout out to the staff at Ashley! Everyone from the manager, sales team to the office staff were great and very helpful. Great service from Zack on our sofa and loveseat purchase and the manager Alberto was engaging with his staff to over see the final sale.
Zafar was great. Gave us a military discount.
Zafar was extremely helpful and attentive.
Ashley’s furniture store in Woodbridge was awesome. From start to finish the manager Alberto and sales associate Omar was clear and precise with all my needs. Omar was truly exceptional with his ability to be patient and understanding. Job well done gentleman. Jeffrey R.
Samina was great. Alberto the manager was very knowledgeable and help us make a great purchase Really good experience 🙂 10 stars if possible
This is why...brick and mortar stores will one day cease to exist. Zafar failed to tell us, no refunds store credit only. She said we'd have to pick up at the warehouse. I gesture and say "Oh is it around back?" "Yes" she says. We buy an entertainment center only to find the warehouse is not even in the same city. It's in Fredericksburg...even further south than this store from where we live. And then we can't even return it. I understand store credit after we obtain it but literally 5minutes after purchase. No refunds store credit only. Wow. Zero stars if possible. Save your time and sanity. Buy something online from a place that ships for free. Brick and mortar are pointless if I can't walk away with it the day of. I hope this place goes under.
It was a little awkward at first since I roamed all over the store for a half hour and no one approached me. Then finally Zach came in and assisted me with my purchase. He was awesome and very patient with me and my indecisiveness. Overall I had a wonderful experience and really love my purchases.if you go to Ashley homestore in Woodbridge, ask for Zach!
Christian and Zack are great! Zack helped me with my chair, and Christian helped my Aunt purchase a whole room of furniture. Very patient and personable throughout the entire process.
Chris was great and very helpful. Best experience ever!!!
Juan Saenz provided me excellent care and service. I would go back and have him help me any day.
Beth was great she was excellent and would recommend if I ever came back!!
Shamima provided great service…she’s a sweetheart.
Juan Saenz was fantastic and helpful. Had great experience with his explanation and answers to my questions.
Beth was amazing! She displayed great customer service.
Juan was very helpful with our shopping. He was not too pushy as some salesmen can be and allowed us to walk around and browse but was always around if we had questions. Overall very happy with our experience.
Alberto, Chris and Olivia were fantastic. Alberto was very knowledgeable pertaining to my bed set purchase. Olivia great personality and very professional. Chris made me feel comfortable from the moment I walked in the door. He didn’t crowd me or follow me around like most furniture stores. He gave me rundown answered my questions and let me shop. I will be a returning customer.
Beth was very helpful in getting me exactly what I wanted. Can’t wait to have my purchase in my home!
Nick was very helpful AND comical!!! I’d buy from him anytime!
Found everything we were looking for! She was awesome!
Our experience was great! Beth was very helpful and patient even when we were making decision changes late in the game.
I wanted to take a moment to express my appreciation for the outstanding customer service I received from Ashley’s Furniture. From start to finish, their team went above and beyond to ensure our satisfaction. Samina & Alberto were both knowledgeable, friendly, and attentive. They took the time to understand my needs and promptly and accurately responded to my inquiries. Their professionalism and dedication to resolving any concerns or issues were genuinely commendable. Thank you again!!!
Juan was an awesome salesmen. Very timely. Easy buying experience.
Awesome customer care. I definitely recommend Ashley furniture (Woodbridge)
Juan Saenz
Juan Saenz, Very knowledgeable and friendly salesperson. Would definitely recommend!
Ashley Homestore (Woodbridge) Customer Support is outstanding and is well represented by their Sales representative, Beth Milagros. She conducted our initial consultation and was professional, respectful of our specific product interest (living room set, mattress set, bedroom set, etc.) Beth is very personable and knowledgeable of the products. In fact, she presented valued suggestions.
Juan Saenz was very helpful and attentive. He went above and beyond to get us a great deal without any pressure. Great customer service. Highly recommend.
We bought love sofa, and bed room set from Ashley. We found Beth very helpful and gave us good advice. I would recommend her to friends and family.
I was served by Juan Saenz. He provided great service, knowledgeable of what I needed and gave me all examples of the items I was looking for. Is bilingual (Spanish/English). If your are ever at Ashley furniture ask for Juan.
Juan Saenz is the best He speaks English and Spanish 👍
Juan Saenz was very helpful. Was the first one who approached us. Very knowledgeable and friendly. Would recommend his services any day to anyone.
Juan Saenz was our sales rep. He was nothing short of amazing. He took the time with us and was very knowledgeable and had great manners and was not pushy. Overall, a great experience with Juan. We will be back Juan!!
Juan Saenz was very professional. He gave us time and space to walk around and was present when we had any questions.
Great service!!!!!
Beth and her manager were awesome today!! Took time to explain, explore with such professional styles. Thank you Beth!
The shopping experience was nice. Omar was a great salesman. He was helpful and patient while we shopped around. We came in only to look around but we took a couch home on our first visit.
Gracie was very knowledgeable and gave us our space to find what we needed for our new home. Very informative and patient, most importantly listened to what we needed. We bought two beautiful sets. I highly recommend anyone to visit this store and ask for Gracie !!
Ms. Beth at the Woodbridge, VA Ashley's is the nicest, sweetest Salesperson. We were only doing some 'window shopping' and ended up purchasing a beautiful sofa and loveseat combo. Credit the sale to an extraordinary person such as Ms. Beth.
Juan S. was great salesmen. Very knowledgeable and wasn’t pushy.
Juan Saenz was very helpful at Ashley’s Furniture Store, he was a very good seller, giving us all the necessary information we needed to determine whether or not the items we purchased were right for us. He is very professional and well-spoken. A great help to spanish-speaking families as well. I would recommend him to any other prospective buyers.
(Translated by Google) Juan Saenz he is an excellent salesman, very professional (Original) Juan Saenz el es exelente vendedor muy profecional
This was the absolute worst experience I’ve ever had. Just be careful because when you sign the iPad it means you are not allowed to return anything, even if you haven’t picked up the product. You are not allowed to change your mind after a purchase so be very cautious. The customer service department is no help and will tell you to consult with the store. I hope my experience helps out others and hopefully make a decision to shop somewhere that cares about their customers. I will never shop at Ashley Furniture again!
Zafar helped us! She was very patient as we had our 2 young children with us. Super helpful and not pushing us to buy anything else. Very helpful explaining everything about the piece we were buying.
Zafar was great! Kind and knowledgeable. Made me feel comfortable and taken care of.
Nick, Omar, and Alberto were amazing. Showed me everything I wanted. Got it all in one spot.
Juan Seanz is the guy to go to at Ashley Furniture in Potomac Mills. He was so helpful from breaking down the numbers to really getting to know my husband and I's style/ taste of furniture. 5 out if 5 every time!
Juan Saenz was an excellent salesperson. Juan was very attentive and took the time to help me found my new living room furniture. Ashley has some awesome Memorial Day sales going on!!
Omar was phenomenal. No pressure, humble, courteous. I will definitely come back for all furniture needs.
Im very satisfying with my purchase of a dinning table set. Omar helped me with the transaction in a fashioned and polite manner. I would recommend him to all customers.
Gravy was very helpful. Even when things didn't work out she found a way to be of help to. That was a blessing
Gracie was very attentive and understanding of my needs. Her customer service skills are unmatched! I will return and ask for her!
Gracie was amazing. Very informative, friendly & went out her way to get us exactly what we wanted. ask for Gracie!
Gracie has been the best! she got us exactly what we needed. THANKS FOR ALL YOUR HELP :)
Philip was great from Woodbridge Ashley Furniture! He was very nice and patient.
We arrived late in the day, Juan Saenz greeted us from the door. Extremely knowledgeable, professional, and polite.If you're shopping for furniture in the Woodbridge area, be sure to stop Ashley and ask for Juan. You won't be disappointed.I'm a very satisfied customer.NS
I found a good deal of Furniture at Ashley Furniture in Woodbridge. The saleswoman, Beth, did her great job assisting my wife to find her favorite furniture with fair price. Beth was such helped us with smile and patience at all process of purchase.
(Translated by Google) Excellent care from Gracie, Nick and Asad. One hundred percent recommended the Wodbridge store (Original) Excelente atención de parte de Gracie, Nick and Asad. Cien por ciento recomendada la tienda de Wodbridge
Shamima was incredibly helpful and professional. She considered all of our needs and helped us find the best fit for our needs. She was kind and patient did a fantastic job. I would highly recommend her! She was an absolute delight!
Juan Saenz was extremely helpful and went above and beyond in assisting us find the furniture for our kids. We highly recommend him and this store
Jaun Sáenz was fantastic during my visit to Ashley Furniture! He was very knowledgeable and helpful. I would be shopping with him next time I visit this location.
Zack was super helpful as I tried to please a very fussy 17-year old with a much needed new mattress and bedroom suite. He was patient as we figured things out and flip flopped on delivery dates. ack made the process straightforward.
Juan provided excellent customer service, wasn’t pushy at all and gave us all the information we needed! We are excited about our new couch!
Had the pleasure of being assisted by Zack. He did a phenomenal job of providing additional details of interested products and getting us the perfect couch!
I came into store and was immediately greeted by Beth. She was so patient and understanding. I have been to multiple stores, but she really engaged and assisted me in finding the right fit. It was an excellent experience!
I never really like to give reviews but with the excellent customer service that I received today, I am compelled to write one. Gracie the sales rep that assisted me today was invaluable! She has earned every star there is to give! I could not ask for a better experience than the one I received today! Awesome!
Beth was amazing and very friendly with a lot of information which made our decision easy. We appreciate her amazing customer service.
Had a great experience shopping for a couch with the help from Zack!
My order was changed without my consent by an intrusive sales rep. The wrong couches were given. Not only that, but the wrong two pieces, of the wrong couch. This was supposed to be a love seat and a couch. Now, I’m being asked to return to the store, pick out the same couch, return the wrong pieces to the warehouse, and pickup the couches I ordered. Or pay $200 to trust them to delivery the correct item. I don’t have time for this. Terrible customer service. I’m just going to dump the couches and buy a new set elsewhere cause I will NEVER set foot in another Ashley’s Furniture again.
To the useless and incompetent store manager Nick, Did you know that when you call the store or customer care the first thing the operator says it’s “All calls may be recorded for quality assurance purposes”, but I wouldn’t be surprised if you didn’t know, as you’re clueless to everything else that happens at your store and the lack of basic customer service and phone etiquette at his direction. When I let Nick know that my in person discussion with him was being recorded (for quality assurance purposes), he tossed my paperwork at me and said he was refusing to speak with me. Why? Are you that afraid of accountability? Because when I was expressing all my frustrations you had nothing to say but was very defensive the minute I mentioned the recording. I have multiple email correspondence with Asadullah Danesh requesting a phone call from Nick. As I had already spoken with him back in December when I made him aware of my situation. My phone calls don’t get answered anymore unless it’s from an unknown number. I have to physically go to the store every time to be able to get updates on my order. At this point, I should probably be in Ashley‘a payroll. The most recent update on the missing piece for my furniture (that I received and been paying for since December) was that it would be delivered to the store on Tuesday (5/2). Olivia from the customer service desk at the store said I would receive a phone call confirming they received it or not on Tuesday. Tuesday came and went and no phone call. When I called the following day (Wednesday 5/3) I asked for Olivia since she was my most recent contact. I was told she wasn’t at the store but they would check what happened. I’m then told the piece won’t be delivered until next week because magically the truck has changed delivery schedules to the store. Isn’t that convenient. I then asked if someone was going to let me know that, why am I having to call to get this information? As I mentioned before, I’ve stopped multiple times and have seen about 3-5 sales associates just sitting around. One of them could easily give phone call updates. But anyways, as I’m heading out of the store, guess who’s sitting around with the rest of the team, OLIVIA!! But I was told she wasn’t there.. interesting right?? I asked her what happened with my piece of furniture. She said that it would get delivered to my house on Tuesday. I exited the store and called to clarify what Olivia said because I was told it would be delivered to the store and not my house. I’m not home on weekdays, unlike them, I actually have a job that I take pride in and do. I mentioned on the phone that Olivia, who I was told wasn’t there told me it would be my house, but the person on the phone said that Olivia was there but not “working”, if that’s the case why is she speaking with customers and giving false information? That’s about 10% of my overall ON GOING experience with Ashley Furniture. Stay tuned for my whole experience, it will end up a book. Save your sanity and mental health by avoiding this place at all costs.
Was helped by Omar to order a new sofa and ottoman, we got a better price than listed online and it was a smooth transaction. Would totally recommend coming into the store to buy, they will price match or even have a better deal! Thank you!
Juan and Gracie were exceptional. Juan went over and beyond and for this a sale was made.
I walked into the store the first time and was immediately excited to look at all the options. Omar, sales rep, gave me a brief overview of the store divided into sections and said to look around. I had to leave, but came back the next day with my husband and Omar welcomed us. He was not pushy and gave us time to look around. He engaged us in his knowledge of the products and suggested different options. The store is clean and had wonderful selections on various items. There were lots of prices that were slashed, but it was still a bit pricey from what I’m used to seeing. Anyway, Omar worked with us to get the best prices and offered price match options as well. The experience was good overall.
Mr. Nick is awesome. and tust worth I really recommend this store , I really appreciate his support and the team
Ashley’s furniture store has great selections, so much to choose from! Chris was great to work with! The whole process of getting a new bedroom set was fast and easy! Thank you Chris!
Chris was fantastic helped my sister and I pick out the perfect bedroom set for our new apartment! We can’t wait to sleep comfortably!!
Phillip at Ashley’s Woodbridge VA was a gem taking care of us today and answering every question we had Thank you Phillip
The Woodbridge store is awesome. Nick and Olivia were a great help. I was fighting with Ashley’s customer service for months and finally came to just a random store and they corrected everything.
Great service from Ms. Cece and Olivia. Thank you for your help😊
Philip was amazing, fantastic help!
Phillip did an excellent job with servicing me as a customer. He wasn’t overbearing and worked with me when it came to what I wanted. I definitely will be coming back to this store!
Olivia and Alberto were amazing! Loved the help we got from these amazing humans! 🤍
bought furniture, would not let me take display model, was promised delivery the following week, never received furniture or text or any form of communication. returned to the store, waited for ever for any one to assist me, was told I could get store credit but no refund or continue to wait for my delivery, again promised this week… I will not be holding my breath. Very frustrating, not a satisfied customer, do not recommend this store and I will never buy from Ashley again!
Thanks for the great service, Phillip!
Beth was very nice. Good experience.
Alberto and Nick was awesome. Alberto a Great salesperson. Thank you 😊
Wonderful experience! Gracie was super helpful! I always get nervous walking into furniture stores, but she was super kind, friendly, never made us feel pressured and gave us space but also was very helpful and knowledgeable during our process of choosing the perfect bed. Thank you Gracie! :)
Alberto anda Olivia took good Care of me and making sure I got What I needed, quickly! Will definitely return again
I had a great experience at Ashley Woodbridge. Ms. Gracie assisted me and my family and helped us make the right choice on picking our living room set. She went above and beyond we are very excited about our purchase.
(Translated by Google) Very good experience. From Alberto who helped us make our purchase of a bed, very good service and we hope to return soon. A thousand thanks to Ashley's company (Original) Muy buena experiencia De parte de Alberto quien nos ayudo a hacer nuestra compra de una cama muy bien servicio y esperamos volver pronto. mil gracias a la compańia de Ashley
High quality very pleasant, Mrs.Alberto helped us out great service coming from him, hope to come back soon to Ashley
Great service and value. Omar was great!
I had a great experience at Ashley iof Woodbridge today Phillip Artis was so helpful. Even tho they didn’t have what I wanted in stocked I’m still planing on going back. I highly recommend Mr. Artis
Phillip was great to work with .... Guided me to tables I was interested in after I told him what I had in mind.
Omar was fast and efficient. Thank you Ashely Furniture for helping me complete new bedrooms for my twins.
My husband and I came in to purchase a table that I had been eyeing for weeks. I was greeted as soon as I walked in by Samina and told her exactly what I wanted. We sat down and started the paperwork and she was very quick and efficient with getting everything filled out. As I waited for the paperwork to be completed at the front desk she sat down with me and we talked. She was so kind and personable and I was so glad to have her help me with my purchase. The person working at the front desk who helped us with the paperwork and scheduling my delivery was an absolute joy to work with as well (I am wish I had asked for her name!). I had a horrible experience with the Alexandria location and didn’t want to lose hope because I do love the furniture Ashley’s has to offer. Thanks to the amazing staff at this Woodbridge location I will absolutely be purchasing more furniture from Ashley’s!
Had a wonderful experience today buying bedroom and living room furniture. Omar and Nick were a dream to work with. I highly recommend them.
Battling with this store since last July 2022 after I purchased $1400 in furniture I got everything damaged and broken the worse quality and service ever do not buy at this store !!! starting from the manager and customer service care are sucks!!!! 😡 still waiting to get refund or exchange for 9 months and nothing happens this is a cheating and fraud company as soon you get the furniture they don’t care anymore about your concern even tho they delivered everything in bad condition they just want to make profit from the customer they don’t care that you have to deal and pay for garbage and useless furniture!!! I been at the store 5 times and Mr Simeone the manager told me that he is going to help me to resolve this issue and nothing happened calling to the store every single week to get a refund or exchange and nothing happens I called 20 times to customer care at the Fredericksburg location and the worse staff ever unprofessional and disrespectful !! Pretty much waisting my time and money for nothing !!!!
Omar was very helpful with my purchase
Omar was great!
Zafar was amazing. She helped get us the best deal and was so professional.
Alberto and Beth are THE BEST!!!! Truly helpful and kind to my 85 year old mother (and me) while she decided on a new mattress. Answered every question and gave us a great deal on the mattress and a few other things. I highly recommend Ashley furniture and Beth and Alberto for helping us spend our money wisely!
Juan Saenz was amazing at helping us finding a mattress and would totally recommend.
Alberto was an amazing sales man, he got us exactly what we were looking for, at a great price.
Juan Seanz was incredibly helpful with finding our couch and we look forward to working with him in the future!
If you come to this Ashley make sure you ask for Gracie. She is by far the best sale agent on the floor. She doesn’t hover over you while your looking and she most definitely will help you get the furniture for your home at the best price.
Excellent service from Phillip. He was knowledgeable, funny and nice. He helped me make a decision based in my family’s needs. Thanks!
My wife and I sat on a seemingly nice double recliner and thought it was nice, so we bought it. When it was delivered it looked like the same one, and I even gave the guy a 20.00 tip. After they left we sat on the furniture and it was rock hard and the foot rests don’t even come up all the way. I called the next day and talked to someone about it, and all I got was, you bought it and we don’t take any returns. I even tried to talk them into a trade back and buying a better chair. No deal. We just refinanced our house and we are going to buy new furniture, but you can rest assured that none of it will come from Ashley. This piece was just the one rotten apple in the barrel. All man made items at times have a bad piece and this was one of them. I hope someone enjoys the 1200.00 dollars because you will not get the chance to do it again.
After 2 weeks of consistent communication and sheer patience Omar helped our family make the BEST financial and aesthetic decision for our home. We purchased a lovely sectional that resembles the “Cloud Couch”, and we are so excited! Omar helped with measuring, fabrics choices and even looking for more affordable options. A truly flawless experience from our local Ashley’s Home Furniture Store.
Omar was great and very informative. He made sure that I was comfortable with the decision before I made my purchase.
Great customer service and Omar was very helpful in finding the pieces of furniture we needed that resulted in a purchase.
Shamima is amazing. Very sweet and patient got me to exactly what I was browsing for!
Horrible customer service very disappointed 😡 If you donot progress on your customer service believe or not you will lose all of your customers one at a time. will never buy from this store again××××××× Horrible
Omar was really helpful. He was really patient and helped us find the right mattress and Nick gave us two free mattress covers with our purchase. Thank you very much.
We bought a dining set here with Phillip. Excellent customer service & deal. Phillip is very friendly & helpful to help me get the best deal. Definitely recommend him.
Gracie is amazing. She is helpful and got what I needed in a short time
Juan Saenz was super helpful! He took his time with me and found me the perfect piece of furniture. This was my first time shopping at Ashley Furniture and I will definitely be a returning customer. Juan’s customer service is exceptional
Omar was a great salesperson. Thank you for the furniture.
Gracie is outstanding. She provided all the information that I requested and some important information that I needed, but didn’t know to ask. Also, she worked with me as I decided on what I wanted without crowding me. She was in the store on a day off and stayed to complete my purchase. Will buy from her again, without hesitation.
Samina was so nice and helpful I purchased a pillow and bed set best decision
Juan is the best , he is patient and very helpful true professional sales person . Not once did we feel pressure to buy . Thanks
Juan Saenz was such an amazing salesman very patient and friendly explained everything very carefully, I’m so happy with my purchase thank you Juan S.
(Translated by Google) It is the worst place to buy furniture; I spent almost $5,000.00 in two bedrooms and bought an extra guarantee of almost $500.00 and when I had problems with the parts they never responded, they sent me from one place to another but they did not solve anything and I opted to buy new parts from other places and thus be able to use part of the purchase because the other part is thrown away. I told the manager that I would take the parts and take care of them and he told me that this is prohibited and that they would take legal action against me if I did that. Look for other options to buy your furniture because Ashley will make you spend more and you will have less than you expect. Greetings !!!! (Original) Es el peor lugar para comprar muebles; gaste casi $ 5,000.00 en dos recamaras y compre una garantía extra de casi $ 500.00 y al tener problemas con las partes nunca respondieron, me mandaron de un lugar a otro pero no solucionaron nada y opté por comprar nuevas partes de otros lugares y así poder usar parte de la compra porque la otra parte la tire a la basura. Le dije al gerente que les llevaría las piezas y que se hicieran cargo de ellas y me dijo que eso es prohibido y que legalmente actuarían en mi contra si hacia eso. Busque otras opciones para comprar sus muebles porque Ashley le hará gastar más y tendrá menos de lo que espera. Saludos !!!!
I love Ashley's Furniture. Go see Gracie! She's the best and will help you find the right furniture. Gracie was very polite, friendly and a great sales lady!
Nelly was amazing! She is the greatest sales associate around the area.
I just want to say that my husband and I went to Ashley furniture to get a sofa set but it was so big for our living room so we called customer service but no help so we decided to go to the store where we got the order from and I just wanted to say that Gracie and the manager Nick were so helpful and they helped us out alot .we were worried our money will go down the drain .but they saved us and we are thankful for there nice service. The customer service in that store is nice and we love it.
Phillip, at the Woodbridge VA store was helpful and patient with us shopping around.
Helpful, fairly quick, and i got what i wanted
Philip and Marcie are a great combo to work with and with the help of Nick I was able to buy a nice set under my budget. They are awesome people and put in the effort to make a deal.
My sales representative name was Phillip he was very easy to work with. He didn’t hassle me about purchasing anything that I didn’t want to purchase. Fantastic customer service!!! I will recommend him anytime!
Beth was welcoming Great interaction and communication skills and got us the best deal . ❤️🔥
Nelly was so helpful! She was patient and showed us everything around the store. She was honest and we were able to get exactly what we came for. Thank you!
Phillip was great and helpful! If you visit Ashley at the Woodbridge location and need furniture please ask for Phillip!
Quick and easy process. Gracie was great! Ask for her whenever you come here (woodbridge)
Shamima was very helpful as we were shopping for our new sofa. We found exactly what we were looking for without heavy selling.
Phillip is great
Nelly was great. She is super sweet and very helpful.
Very good !!
Quality furniture for the price you pay. Beth was extremely helpful! we are still waiting for our lamp though!
Juan S. was very helpful and understanding with our needs. I will definitely come back to have Juan as our sells rep.
Very great service definitely recommend coming back for future furniture and services!!!
Gracie was fantastic. She was honest and fast to process everything we needed.
Juan Saenz was an excellent helper. I would totally recommend him helping you and he also speaks Spanish
Thanks, Gracie for helping us select a great bedroom set!
Juan Saenz provided Great customer service
Juan Saenz was extremely knowledgeable and professional as he helped us in our living room set shopping. 10/10
I came to the store today just to take a look around and I was met by Miss Samina who helped me with the stars, sun and moon. SHE WAS Very patient kind and professional and for that I ended buying my wife's her dream bedroom set. Thank you all for everything, I greatly appreciate you all for your service.
Paloma and her teammates were so helpful and professional. They all went out of their way to make sure I was taken care of. I’m very satisfied with my visit and purchase today. Nick checked on me and made him himself available to assist.
We purchase a 5 piece sectional and 7 piece table today set with the help of Zafar. She was patient and provided excellent customer service.
Shamima was wonderful! Very patient and knowledgeable of the products in the store. She guided us to exactly what we wanted and made sure we got the best possible price.
Jared Chisholm is so helpful and very nice to me. He has a servIce mind and knew exacly what I wanted. Very polite and professional.
Alberto was great, very helpful!
My wife and I ended up going here after we tried Value City and they screwed up our order TWICE. All in all the experience here was 10x better and Beth was a huge help. We'll definitely be coming here for our next furniture purchase.
Nelly was super helpful with buying a bed! Listened to our questions and concerns and helped us buy the perfect purple mattress for us.
Had a great experience with Nelly! Highly recommend!
Gracie did a wonderful job and was so passionate and helpful
Very nice
Alberto was beyond helpful. He helped listen to our challenges and made suggestions without being pushy. This is the only time I’ve been a repeat customer at a local furniture store and I will continue to be. They had great sales happening too!
She was wonderful person. You ca tells that she enjoys her job.
Gracie was amazing I highly recommend her for any service in Ashley
Juan Saenz was a very knowledgeable sales assistant. He answered all of our questions and was very delightful to work with! Thank you Juan!
Omar was so helpful and we left with exactly what we were looking for!
Clear and quick assistance
Omar, Gracie, and Michelle gave us all outstanding help and very curtious we will definitely think about coming back for further purchases.
Phillip is the man
Mr. Philip Artis was knowledgeable and professional in my purchase at Ashley's.
Beth is great!
Just purchased a sofa/loveseat combo at a great price, as well as an adjustable mattress. Beth was very helpful and attentive. Highly recommended!
Gracie was fantastic. Very knowledgeable, friendly, helpful. Great service!
Beatrice and Noor provided superior customer service! Prices were fair, furniture is high quality and the friendly environment was the cherry on top!
Nelly, was wonderful and helpful
Christian was amazing. Made sure we had what we wanted. Took time and explained everything. Great service. Friendly and helpful.
Christian, Very helpful, Christian made my purchase easier, took his time to explain and to show us our options. Very professional and very satisfied with his service. :)
Nelly was professional and informative
Samina was awesome & so helpful. She showed us the perfect recliner with heat & massage. I'm truly excited about the new purchase. Thank you again Ashley furniture!!!!!
Shamima was an amazing service representative, she was very calm and patient with my crazy family and I. She helped us to find a good set that best fits our needs. Very thankful for her!
Shamima is an excellent service representative, she took great care of me and my family.
Gracie and Alberto were awesome in assisting us today!
Beth was very helpful today ! Helped me with picking out my dresser and also is a very intriguing, smart, saleswoman! She’s very bright and cheerful and I was in and out within a quality timed manner. Loved her !
I had a great time at this furniture store. Great prices and a great selection to choose from. Ask for Beth to make your furniture buying process simple and stress free. She was very patient and also very passionate about her line of work.
Beth was a great help to finding the ideal furniture for my new home. Readily available information on the merchandise and very patient with customers.
Juan Saenz was extremely knowledgeable and helpful during our purchase process. Highly recommend.
Joey was excellent, quick and efficient and knowledgeable. Thank you!
Eric is fantastic as a salesperson! Very friendly. He seems to know the products. He was helpful and a pleasure to work with.
Samina helped us, Had a great experience.
This is for u beth ………….nice
Muhammad was fantastic ! Honest and very patient with us. We didn’t feel pressured and at the end we bought a dinning table set that we are very happy with. He explained everything very well along with the different types of materials available. Overall his service was outstanding. We are planning on coming back to him soon for a new bedroom set ! Highly recommend.
Me and my Husband came in last night to buy a new bedroom set. We were helped by Nellie I believe I told her what I was looking for she showed us the furniture. I had already looked online for furniture but she was adamant about showing us different. Idk if she was rushing us to hurry up and by something or if that’s just her personality but she really wouldn’t allow me to say what I wanted I told her the prices online were cheaper and that me and my husband will just order the stuff online and she said that she would price match everything. I kept asking her as the total was still more at the store. I was about to say forget it and that we would just order online because she wasn’t listening to what I was saying but trying to just rush the order. There was another lady who overheard me and I think she could understand my concern and she stepped in and took over and I appreciate that from her I believe her name was Gracie she was very helpful and knew exactly what to do for the order to make it complete. I know she was doing her work and what she had going on but the fact that she stopped what she was doing to help me and my husband just goes to show that she really has the customers best interest at heart. I wish she would have been the one who came to us first bc her demeanor and attentiveness to helping us really shows. I need a new living room set next and I will be going there to ask for her. If you need furniture go to the Ashley’s and ask for Gracie she’s awesome. The lady who placed the order in the office I felt so bad for her bc of paperwork not being correct and more but she was very sweet.
Gracie was an amazing salesperson. She went above and beyond to make my experience at Ashley’s Furniture. Nick was very helpful in the final transaction of my purchase.
Philip helped us out. Great service and very knowledgeable. Got a amazing deal on a new recliner. Wonderful upgrade from the old manual one.
Beth is a wonderful she explains and guide you thru everything.
We bought a breakfast table from Ashley furniture & Miss Beth assist us . She is a very nice lady and friendly nature person . She show us good quality items which we love it most 😇
Beth is a wonderful she explains everything well and help you guide to whatever you want
Nelly was in charge of the best shopping experience for furniture I've had in the past forty years! Thank you very much.
Nelly..thank you for the wonderful customer service you gave my family and I you took care of all our needs ❤️ 💜
Mr Durrani was professional very informative and very patient which resulted in us making the purchase the same day we walked in which wasn't our intent. But so happy with my purchase can't wait for the delivery!.
Juan Saenz was so helpful in putting together a package for our new sectional! He asked all the right questions and have us great feedback so we could make the best decision for our home.
Great place! Great experience. Eric was very helpful and fast. He understood our needs. I recommend Eric to anyone. Thank you Eric for all your helped and understanding. Def we will looking for him. I would give Eric 10/10
Eric did a great job!! Give him a raise!!
Excellent service! I came in a couple of weeks and Phillip helped me, by answering all of my questions about pricing etc… I came back to today; Phillip helped me make my purchase fast and easy.
Beth is a lovely person. She took time to help us find what we needed. Made some great suggestions, was patient and made sure to get us the best deal possible for the furniture we ended up getting.
Great place,great experience. Salesman Phillip was very helpful.
Awesome experience! Gracie was very helpful and allowed us time to look without any pressure to buy. Plus, she asked great questions about my home decor to further assist me in purchasing the right furniture pieces and the right color. Will be back for more furniture in the future.
Gracie was very patient with us as we took a lot of time to decide what exactly what we wanted. Awesome experience!
Nelly was amazing! With a lt off knowledge and guidance for my purshase we will definitely come back to Ashley and ask for Her!!
Had a great experience in the Ashley Woodbride store today. We were helped by Juan Saenz. He gave us a great service and had lots pf helpful knowledge. We managed to find everything we needed with his help. Knew exactly what I was asking for. Was overall a great experience and will definitely be coming back for future purchases.
Phillip was great. He found what I was looking for and had all the information I needed to make my decision.
Gracie at the Woodbridge store was amazing. Very knowledgeable and patient. I am a happy customer just because of her professionalism. She even went above and beyond and helped us with decorations.
Juan Saenz was a great listener, had good feedback and advice on which item was best suited for us.
Juan Saenz, the most exceptional customer service I have had in a long time. He took the time to explain the entire process as well as ensure I was getting the best value. If you're ever in need of quality customer service in the Woodbridge Virginia area be sure to stop by Ashley furniture and ask for Juan Saenz, he'll take good care of you. Satisfied customer-Doris Smith.
Juan Saenz: Great dude, polite and professional. If someone earned a sale, it’s Juan!
excellent service from phillp!
Juan Saenz was a phenomenal sales person. He provided detailed information about all of the furniture I was looking at.
Nelly did an excellent job with walking me around the store and helped me with selecting what I was looking for. Please ask for her in your next visit.
Had really excellent experience and customer service. Thank you Zafar for your service and professionalism.
Shamima and Gracie were FANTASTIC! They patiently showed me the entire show floor to meet our needs. There were so many options to choose from and they took our interests into consideration when recommending certain pieces. A+ customer service and focus on the customers needs!
(Translated by Google) Very happy with the attention I found what I was looking for Gracie helped us a lot she is a very cheerful person Helpful and we felt well taken care of by her I really give her 20 out of 10 (Original) Muy contenta con la atención encontré lo que andaba buscando Gracie nos ayudó bastante es una persona muy alegre Servicial y nos sentimos bien atendidos por ella de verdad le doy 20 de 10
Nelly was very helpful, and she was able find us exactly what we needed.
Tj sold me a beautiful piece!! His customer service skills were excellent and his patience was outstanding. He helped me get the exact product I needed! I love my couch btw!!!
Juan was AMAZING. Very knowledgeable about products!!!
Exelent costumer services( Nely) You are really good at focusing on what costumers need and require. Thank you.!
Mohamed Durrani was truly above and beyond! We came in with a very vague idea of a new dining room table Nd he accommodated every request, on top of that we ended up purchasing a full bedroom set that we have been dragging for a very long time. Will definitely come back!
Durrani provided us great guidance on finding exactly what we were looking for. We bought a dinning room and bed room ser offered us all the discounts they had available. We fully recommend him for any family looking to do a facelift on their home furniture.
I went to Ashley's Furniture store because I found out about the Orange Event they were having this weekend. I was looking for a bedroom set and a sofa. Alberto Forbes helped me he was Awesome, friendly, helpful, and very knowledgeable about the products and prices/discounts. He didn't follow me around in the store, he gave me the space I needed to shop around and look for what I wanted and needed. Therefore I was able to narrow down my options and he gave me some better options as a result. I will Definitely go back and do business with him again. Thanks Alberto for your patience with me!!! You Rock!!
Fast and great customer service!
Juan S. was super helpful and had an answer for all of our many questions.
Gracie was very friendly and explain me everything clear and found good deals for me
Very satisfied with everything Juan Saenz was wonderful.
The best experience I had an Ashley. Gracie help me to find the perfect sofas. She’s so patience and loving, she help me for two hours and always with a smile in her face…please if you come to Ashely look for Gracie.
Gracie & Alberto we’re awesome in helping us find our perfect bed set. We appreciate all the time and excellent customer service they provided us. Will definitely come back to shop again.
Great attention, Thank you Grace and Alberto for you help
Juan Saenz is super nice, professional, and knowledgeable. A pleasure to deal with.
Good store and good deals, Nelly was really helpful.
The customer service is very kind and knowledgeable people specially Mr.Phillip thanks from Ashley low price and best quality.
Great customer service. Philips was patient and very helpful.
Nelly and Gracie were excellent with my husband and I. They made us feel so comfortable and helped us understand what we were buying.
Juan Saenz was great! He even gave us nice tips on ways to decorate our living room with the couch he sold us. Very knowledgeable and personable professional.
Juan was so nice and a great help in finding exactly what I was looking for. He was patient and even lent his expertise when unsure about certain styles.
Mohammed Durrani was very helpful when we wanted to purchase a new sofa. He answered any questions we had promptly but also gave us space to take our time and talk about our decision together. We are very happy with the outcome!
Juan Saenz was very helpful with excellent customer service. He trully cares about the customer and worked with us on finding what works best for us and our needs.
Wow! Zafar was incredible she took the time to listen on why we were looking for. We left with our dream living room couch set and added the amazing Purple plush pillows!!! We will return for our mattresses soon and buy through her directly. She’s amazing and great at making all your family needs come first.
I had the pleasure of working with Mrs Beth today and she was amazing. I was greeted with such kindness and care when as soon as I got into the building. she assisted me on finding the perfect bed frame for my new house. She was very satisfy of my purchase!
Do not buy from them! I purchased a rug that took over 5 months to get in, they would not let me cancel it. They set up delivery, which I requested to be on the front porch, the first thing the lady said was they had no liability if it was stolen or damaged. I should have know that was a red flag, but knowing that I was having a 12 foot rug delivered no one should steal it, and no damage. I live on a street that everyone knows everyone and I have never had anything stolen from my front porch. Of course delivery day of all days, the rug was stolen. The delivery drivers (T & T Distribution) put the rug on my front porch, took a picture, then loaded it back up. Now no one will talk to me, I keep getting transferred on my phone calls and told a manager will call back. Nothing, just money gone. Waste, blows my mind that people can’t be honest. Never again!
Thanks so much for your help, Cece and Gracie!
Gracie was amazing to work with! She guides us on the process of buying and made the process very simple and straight forward! Would definitely recommend buying from her!
Mr.Juan has helped me tremendously when picking out a new couch for my new apartment. I’m new to buying furniture so he worked with me , and went as far to checking multiple couches to see if there was any that I would be able to take home ASAP because I have no couch. He made sure I was comfortable, gave me advice on different ways I can style my couch and other furniture that might be able to go along with the couch. I enjoy furniture shopping so much, and Mr.Juan made it even more fun and understanding for me. 10/10 recommended!!
I had a good experience at this store today. I bought a nice couch and JUAN SAENZ was the one who helped me. He provided all the information i needed. I recommended this place for everyone.
Thank you TJ for your great customer service! Fast and professional!
Zafar was wonderful and showed many options and was extremely helpful!
Phillip helped us out on our first mattress purchase, was very friendly and kind, I would highly recommend to friends, family, or anyone looking Gm to purchase furniture.
Good experience in Ashley furniture. Juan Saenz is very personal and friendly. Great to work with. Would highly recommend working with Juan if you come to Ashley in Woodbridge VA.
M Durrani helped me very nicely in the store to get my bedroom furniture. I am grateful.
(Translated by Google) Phillip was very kind and patient in helping me with my purchase. (Original) Phillip fue muy amable y paciente al ayudarme en mi compra
Best saleswoman ever! She really connects with costumers and is very kind and helpful. Thanks Gracie!
Purchased over $5000 item and Wrong item was delivered even though me and my wife pointed out the furniture in store. I talked to both the sales person and the manager over the phone to resolved the issue and the sales person confirmed that it was wrong item sent but the manager ( Mr. Ben) denied it even he want me to pay $400 extra if I want the switch. (so disappointed with the manager that he lied about which item I pointed). So please be careful dealing with this store. Don't trust the associate or manager and read every receipt or invoice VERY VERY carefully !! I will never go back to this store.
Juan Saenz was very knowledgeable and helpful!
Beth she did great she was nice and patient and very helpful.
TJ was very helpful and easy to work with.
Alberto was Very helpful and knowledgeable. We can’t wait to get our new mattress!
great customer service! christian was really nice, made great suggestions and helped us secure a deal from their president’s day sale so that it worked for us and our timing :)
Amazing customer service! Ask for Juan if you come to this Ashley furniture location ☺️ you will be provided with the best customer service!
GRACIE AND Alberto were amazing with helping us find what we were looking for. I HIGHLY recommend them, store was closed and they stayed and were patient with us. We will definitely be back!
Nelly is so nice. She helped me perfectly! I recommend to anyone looking nice customer service!
We had a positive experience overall. Gracy has been helpful over a number of days in assisting us purchase products. She talked to her supervisors to convince them. In the end she convinced us to make the purchase.
I had a great experience at the Woodbridge store with Paloma. She helped me find exactly what I needed for my space and I'm really happy with how accommodating they were.
Beth was so friendly and helpful. I highly recommend working with her.
Zafar was the best!
We came in and our sales man was M. Durrani. He was AWESOME! If I have to come back ill probably ask to have him assist us again!
Gracie and Paloma were great at customer service and they answered all my questions.
Beth and Wazhma was great
Paloma did a great job and provided excellent service!
Tj was very helpful and courteous
Juan was great. No pressure salesman. He made sure I was comfortable and satisfied with my purchases.
Nos gusta la forma que nos trataron!Philip y Paloma fueron muy amables y pacientes.
Highly recommend you come in and see Juan, his customer service, his attention to our needs and what we were looking for made it easy to buy from Ashley’s. He didn’t try in sell us on what we didn’t fancy and told us to come back if they had the piece we were looking for in stock! Juan I would give a 10 out of 10
Beth was fantastic sales person. Very efficient and getting me in and out since I knew exactly what I wanted. She was very knowledgeable and kind. Recommend Ashley furniture to everyone :)!
Awesome service by Zafar. She was too professional and courteous.
Nelly was so sweet and personable, she was patient to my many demands and never lost the smile off her face.
Gracie and Alberto were polite and easy to work with. No pushy sales techniques and very personable.
We were helped by forbes! He was extremely informative and helped us pick out a great sectional for a great price.
Zafar was excellent. She assisted us to pick our beds and table. She is the best.
truly enjoyed my experience with Gracey. She took her time and was patient with us. She helped us finds a gorgeous bedroom set. I am so happy with our purchase. Extra Kudos- She asked her supervisor to honor military discount for our purchase. Will definitely come to see her again. Thank you!
great customer service! We had TJ help us pick out a new bed frame! Highly recommend the location and having TJ help ya out!
I got the best customer services, Grace, Paloma and Nick. I just want to say the bottom of my heart it’s been a wonderful experience . Great job !!!!!!
Gracie was very attentive and I highly recommend anyone to come visit Ashley and ask for Gracie! Thank you Gracie
Gracie gave us excellent service and would definitely come back!
Juan Saenz was absolutely wonderful! Extremely patient with my husband and I while we tried to find the perfect setup for our home!
Great experience, a little bit of a wait. Nelly found everything we needed!
Zafar was very patient and knowledgeable! I will visit her again.
My family and I went to look for a sofa. The service was great. Phillip was very helpful in the process of our purchase. Definitely recommend!
We are excited for the new bed we purchased! Our salesperson Gracie was super helpful in making sure we got the best deal. We’re already repeat customers, and we’ll definitely be back again.
The sales lady tried to up charge so much she caused suspicion. 🙄 We went online and found that exact ottoman for hundreds less. She almost got us. Will never shop there again! 😒
Philip
alberto mío buena atención ✌️
PHILLIP & GRACIE WERE GREAT!!! I got approved for an amount with their financing & I’m gonna definitely come back!
Juan S. Was such an amazing help, we we’re conflicted on what bed to get and he took the time to actually listen and find the perfect fit. I would 10/10 recommend him to anyone!
Juan was assisting me buying my furniture and he was explaining about the products and giving me good feedbacks and options Thank you
Alberto was fabulous, he educated me with sleigh beds. Also instructed me to follow up on purple mattress & that I will! Excellent service 😘
Phillip and CeCe was very knowledgeable about all of the furniture. They were patient and took their time explaining everything to me. Definitely recommend going to this store!
Phillip was a great help. Made our shopping experience go very smoothly. He was also very resourceful and knowledgeable.
Beth and Nick are very amazing people. They are professional and have a good sense of humor. I really appreciate their help.
Nelly and Nick were fantastic to work with! Nelly was very patient as we tried over 10 types of beds and with her expertise, I think we bought the right one! Can’t wait to have it delivered and try it out real time!!! 😉👍
Great service received from M. Durrani. He was very thorough, helpful, patience.
Alberto is an excellent sealer. He is such a nice person it’s really energetic engaging to buy things. Survey 100/100..
Made a purchase today with Juan Saenz, service was great and thorough. Would recommend him as your salesperson. Process was easy and he was very knowledgeable!
Jay helped me and was very professinal and nice.
My family's helper, Jay, was very helpful and kind.
All I can say is that our experience was wonderful! Mr. Durrani was knowledgeable and answered all our questions. We left with peace of mind and a brand new sectional 😃
All I can say is that it was wonderful! Mr. Durrani was knowledgeable and answered all our questions. We left with peace of mind and a brand new sectional 😃
Bought a dining room table; was easy to set up delivery and TJ was a great help!
TJ’s exceptional customer service skills helped seal the deal! 😁
Jay was a wonderful sales person and took his time to help up. He was very knowledgeable of the products and made sure we had all the info we needed. Thanks, Jay!
Ashley Woodbridge! Loved my buying experience. Alberto Forbes , the manager was very helpful and thorough about knowing my requirements. TJ helped me show around .. they are a great team . They helped me short list and buy my bed and mattress. Also works with customer’s budget in mind . Which is great !!! Thanks Ashley
We were looking for a new sectional for our home. We went into Ashley Furniture in Woodbridge and we were greeted by Gracie immediately. She gave us space to roam around and see what we liked. We sat and spoke with her about prices and financing. She was extremely knowledgeable and personable. Buying furniture can sometimes feel like buying a car lol but Gracie didn’t give off that vibe at all! We decided to think about it overnight and told her we would be back. We came back the next day after looking at a few other places in the area to purchase. The process was quick and easy and Gracie was great through the whole thing. If you are looking for a great deal, comfy furniture and a wonderful salesperson like Gracie to walk you through it, go to Ashley and ask for Gracie :)
Jay greeted us at the door with a friendly smile. Ask us how he could help us and directed us to our perfect recliner. The sale was painless. No hard sale tactics, very professional, and a great listener. I will be returning to purchase from the Dale City / Woodbridge location again! Thanks Jay for your excellent service.
Paloma and Gracie were absolutely amazing. I loved their energy and super knowledgeable!! I will be back
Omar and Phillip were awesome to work with. The store manager was great too
Mikel was a great help to me. He was patient with me in my selection. Thank you
I had a great experience with Ashley Furniture in Woodbridge. My first sales person was Omar who was extremely attentive and gave me a lot of information. When we came back in, we got to have another amazing experience with Gracie. She was extremely knowledgeable and helpful during my process. Beyond pleased with the service I received.
Excellent customer service usually buy from the fredricksburg location will definetly come back to the woodbridge location to shop again. Gracie gets more than 5 stars from me and my husband David. Gracie thanks so much for your excellent customer service. Your smile and attitude made our experience the best ever.
Get customer service by TJ! Easy to interact with and helpful
Gracie helped us with purchase! She was very nice and helpful!
The assistant store manager was great
Gracie was amazing. My boyfriend and I went in the store with what we wanted to purchase in mind. Gracie assisted us without delay and displayed amazing customer service. If we purchase more furniture from Ashleys we will be going to Gracie as our sales rep. Thank you !
Phillip was awesome and helped me select a couch
I would recommend Juan Saenz to other customers. He was a great help.
Very Good customer service experience with employee,Omar.Very helpful in selecting whatever we wanted to buy.
Gracie and Cece were such great help! They helped us find exactly what we wanted and needed. Definitely recommending family and friends to ask for them in the future! Forgot to mention we went to the Woodbridge location.
Had a great experience working with Juan S. He was very knowledgeable on all the products and I didn’t feel like he was “pushing” me to buy any particular item(s). I came in Sunday afternoon and by Monday evening, we wrapped up business. Very quick and easy. 10/10 would recommend. A+
Nelly give me the best attention I ever had before I high Recommend Her!!
We had a great experience with Nelly. She is a really nice person and she is willing to help you with all your needs.
Gracie was very friendly and such a great help! If you’re visiting and need help I recommend her service.
Forbes was amazing and extremely helpful. He was able to help us come up with the right configuration for our loft space. He made the process quick and painless. He was attentive and very knowledgeable.
Nelly was awesome. Showed me exactly what I wanted and the price was right! Fast delivery time.
Thank you Paloma and Gracie!
Phillip was a great help with us finding our future bed
I worked with Alberto Forbes and he was very helpful with helping us pick a couch! He answered all our questions and concerns. He made the whole process easy! Thank you so much.
Beth was great. Very professional. She did a great job showing me pieces for our guest bedroom. Easy to work with - I will be back
Jay was very helpful and understanding with our needs. Thank you so much jay.
Mr Phillip is very good in his behavior so we want to meet him soon again.
We were welcomed into the store by Beth. Beth is very attentive and a pleasant person to work with. She listens and ask questions regarding our desire for home furnishings. She is knowledgeable about the product and answered all of our questions from style, fabric, patterns, delivery and price pleasantly. It was a pleasure to have Beth work with us and assist us with our purchase. Thank you!
My visit was quick and easy. We came in and got exactly what we wanted. Thanks Juan for your help!
Beth was awesome! Found just what we were looking for!
Juan Saenz did a great job!
Great service! Super helpful and knowledgeable… so in love with our new living room!
Gracie and Paloma helped me find the most comfortable mattress at the best price!
Very helpful! I got exactly what I wanted! Zafar at the Woodbridge location was very helpful!
Found the perfect couch for our new home. Gracie was super awesome and gave us plenty of space to make up our minds and have our own conversation about what we wanted. Once we made up our minds she jumped into action so that we could get our pieces asap!
Phillip was so patient with us in making our purchase. We took over a week and couldn’t decide and he ran around that whole store over and over until we decided and we are very grateful! Thankyou Phillip
Just went to Ashley Furniture on Smoketown rd. in Woodbridge VA. Both Jay and Christian were such an amazing help in finding a new sofa for our home. We were greeted and treated with such respect the entire time. We were indecisive and had to come back a few times but every time they were both patient with us when picking out furniture. Also, Nick the manager was very helpful and personable during the process. We couldn’t be more happy and satisfied. We love our new couch.
Samina was amazing. From the moment she spoke when I walked in to the end of the transaction. I would recommend her to anyone looking to furnish their new home. She’s very kind and knowledgeable with all the furniture in the store. She walked me through the sale and make it very easy. If you come to Ashley Furniture in Woodbridge please ask for Samina. You will not regret it! ❤️
Nelly and I have a wonderful time shopping I came from just looking, to purchasing new furniture for my house. She is amazing 👏 😍 ❤️ Great job Nelly
We are moving states and wanted to find something in stock to take with us. With the help of Samina and Nick they were able to accommodate leaving everything in boxes. Thank you
Had an amazing time working with Christian and the manager nick They were very professional but at the same time fun. We are going home to measure but will be back. Make sure to ask for christian
Juan was extremely helpful and polite. Very satisfied with the shopping experience.
Zafar has helped my family pick out nice furniture for our new home. She was very helpful and very honest. I would definitely recommend her to someone, if they need any help with furniture.
Nelly was great. We found everything we needed.
If you need furniture in the NOVA area, Ashley Furniture in Woodbridge is the place to go and TJ Jordan is the man to see. We were indecisive and TJ was super patient and more than helpful in helping us find exactly what we were looking for… You’re the man TJ!
Juan was great to work with. Very informative and accommodating. We will continue to ask for him in the future. Thanks, Juan!
Juan S was excellent to work!
Gracie was great. Not pushy at all, gave us time to look on our own but also very attentive.
Nelly was an amazing salesperson! She is simply wonderful, super nice and always listening to what we wanted or the vision I want to accomplish for our new home. Her friendly approach made us feel at home right away. Can’t wait to come back!
Jay @ Woodbridge location. Jay is the best of the best sales representatives at Ashley furniture. Jay was very knowledgeable of Ashley furniture items and allowed us to explore the store without persistent oversight. Additionally, Jay ensured we received the additional discounts over and above the advertised sales pricing. Jay helped us select the furniture that meets needs for multiple rooms in our home, it was truly the best experience.
She was so helpful thank you Zafar
Phillip was great !! Love my dresser !
My Ashley salesperson, Juan Saenz was very professional, helpful and knowledgeable about the products I purchased. Juan made it easy for me to find the furniture items I selected.
Had a great experience Beth was super helpful!Bought a beautiful sectional here.
Nelly was very helpful, would come back! Thank you very much!!!
Great experience thank you Beth!!!
Alberto was amazing. Helped us find our perfect dinning set. Will definitely be coming back.
Now and Gracie were very kind and professional. My husband, and daughter felt very comfortable
Paloma was an absolute pleasure to work with. She helped create the vision and feel I was looking for in my dining room and office. Her knowledge and input was much appreciated. Highly recommend her to anyone looking for home furniture.
This is the worst experience I have ever had anywhere. I asked the salesman if I had to be home for the delivery and he said no, as long as someone over 18 is at my house. He also stated that they’ll take care of everything, INCLUDING taking care of my furniture. When the delivery team arrived, they refused to move my furniture. I came to find out that the salesman lied to me so he could make his commission and put me in such an inconvenience and frustrating situation. We call the 1-800 number for customer care and the lady says it will be rescheduled with the delivery fee being waived on the 21st. I never received a call for the time so I called the store and they said they have no delivery scheduled for me at all. I have already moved ALL my furniture and clothes inside my dressers outside of my room and they’re sitting outside by my garage. I can’t constantly bring it up and down the stairs because it’s heavy and I can’t risk damaging my walls or floor. This is the worst experience I have ever had and I hope this at least gets seen
Beth was amazing throughout our entire visit. We ended up getting a couch and a swivel chair during our visit. A+ service throughout
I had a great day selecting a much needed recliner for my bedroom with Nelly’s assistance. I look forward to my next purchase. Nelly is great asset to your store and sales team.
MO was amazing 5 stars!!!!!
After searching for furniture for weeks I finally found a dining set & sofa set thanks to Paloma. Everyone is very kind which is a switch from other furniture shops in the area. Paloma was able to answer every question we had & was extremely knowledgeable which we really appreciated! We plan on shopping @ Ashley’s furniture more because of the great experience we had! I looked at reviews of the sofa I bought and all the reviews are amazing I can’t wait to get the sofa! Also Ashley’s had everything we wanted in stock! 5 star all around :)
No returns at all, ONLY STORE CREDIT FOLKS. If u paid any cash down, it becomes part of this store only. Cannot be used at any other location since each location is an entity franchise by itself. I have $1150 stuck here for past 6 months :(
Gracie was great and was able to give me everything I was looking for at a fair price!
I came with my mother and Gracie was a huge help. She was very accommodating and was helpful with her Spanish. She was sweet and we’re glad she helped us.
Awesome customer service as soon as I walked in the door! Grace was our rep in the Woodbridge location and got provided great servicem we purchased two sofas! With great discounts!!
Gracie was so pleasant and helpful. She showed me what I wanted and steered me in the right direction. Never felt pressured to do anything came in to buy a recliner and found one I will be very happy with 🥰🥰🥰
Great service working with Phillip
Paloma was very helpful and made sure I was very informed on my choices!
Alfanso is amazing and took so much time to help us find what we were looking. Great!
Gracie and team made our shopping experience easy and enjoyable.
Juan is a great assist when we are in the shop
Excelente atención por parte de la srta Paloma y Moe… muy eficientes
Had the opportunity to have Gracie help my husband and I. She found the best deals and worked her magic on keeping us below our budget. She was very professional and honest, will definitely recommend her to our friends and family.
Phillip in Woodbridge was great and extremely patient while we decided on a couch. Explained the process thoroughly as well. Really appreciate all his help! Thanks again!
Beth was extremely kind and helpful!!
Juan Saenz was the best!! Made shopping for furniture super easy, stuck around with us for over an hour making sure we got everything we needed. Best Ashley store I’ve been in.
Juan Saenz was very nice and professional. Very helpful and knowledgeable!
Beth was so wonderful and very helpful she is the best!!!
Dave and Paloma are really helpful, thank you!
I can't give them a 5 star, because of everything I had to go through to get a resolve. But because I finally got my problem resolved I give Gracie 4 stars. I purchased a Tempur-Pedic cooling mattress months ago and with it I purchased height extenders for the base and a recommended mattress protector. The extenders never came in! And I called the sleep specialist twice to let her know that I was not feeling 'cool' from my mattress, and her response to me was they never had any complaints before and to try taking the 'recommended' protector off and see if that's the problem. When I went to the store yesterday, I was told to call Tempur-Pedic. And they were going to give me a refund for my extenders and for me to call Tempur-Pedic for that too! WELL....I NICELY......told them that this was unacceptable! I purchased that bed ONLY because I was assured that I could keep the height of my bed(I love for my bed to sit up high) through the extenders...and that I wouldn't have to search for cool spots on my mattress while sleeping, because everywhere will be cool! Sooo.... after more than an hour of being there Gracie stepped in and found a resolution for the height by taking extenders off the base in the store and 30 minutes later after finding out about the cooling issue (at first she did try to find a resolutuon that was unacceptable to me) she then found out what type of protector I currently have and stopped and said I will be right back. She came back 5 minutes later and said she asked the manager to ask the GM if they can give me the CORRECT protector for no charge....and they did! HOOOOOOW did the sleep specialist who sold me the set NOT know she gave me the wrong protector in the first place!!!! And then didn't bother to research after I called her complaining to make sure I was satisfied with my purchase! But Thank you Gracie for going the extra mile to make sure I am satisfied with my thousands of dollars purchase!
Juan Saenz was a huge help and was super patient with us. I went to other furniture stores and he was the best salesman I’ve met
(Translated by Google) Very explained, patient, friendly, and above all he answered all my questions. I recommend Paloma, if I go back to buy again I want Paloma to attend us. (Original) Muy explicado, paciente, amable, y sobre todo contestó todas mis dudas yo recomiendo a Paloma, si regreso a comprar nuevamente quiero que sea Paloma quien nos atienda.
Gracie, Was very helpful and very nice. We had an awesome experience and she also made the process very easy. Thank you!
Amazing prices and furniture! If you visit, definitely ask for Beth! She was amazing and really helpful. I ended up buying a sofa and rug right away just because how well she helped me ! Definitely ask for Beth!
I had the pleasure of working with Juan recently and I was blown away by his exceptional customer service. From the moment I reached out to him, he was responsive, attentive, and went above and beyond to make sure my needs were met. Juan took the time to thoroughly understand my situation and offered personalized solutions that were tailored to my specific needs. He was patient and understanding, and made sure to explain things in a way that was easy for me to understand. In addition to being knowledgeable and helpful, Juan was also friendly and professional. He made the entire process a breeze and I felt completely at ease working with him. Overall, I highly recommend Juan for his excellent customer service. He truly goes above and beyond to ensure that his clients are happy and satisfied. He is an asset to any team and I will definitely be reaching out to him for any future needs.
The service provided by Michelle and Gracie at the Woodbridge Ashley and store was exceptional. Thanks you both.
We had a good experience with our purchase Jay our sales representative was very helpful and knowledgeable
Paloma is so helpful and has a wonderful personality! We will definitely return and ask for her!
Paloma is soo good at her job! She can make you buy anything literally. Definitely will go back and see her when I need any type of furniture!
TJ was very helpful in getting our items chosen and set for delivery. We especially appreciated a non-pressured sale environment. Thank you for a seamless experience!
6Jan2023: Beth, Sales Associate was very friendly, helpful and professional. Staff was very accommodating. 😎
Thank you Frye for all that you did today to make my purchase extra special. Your Patience and Kindness made the process smooth and easy. Ashley in Woodbridge should thank their lucky stars that they have such an Amazing and Dynamic Associate!!!
Frye was wonderful! She was patient, professional, and understanding. If anyone visit the store ask for her.
Christian was amazing! He helped us pick out the perfect bedroom sets for our kids. Amazing service.
TJ was super helpful and prompt!
My experience was above and beyond with Nick and Gracie at Ashley Furniture here in Woodbridge, VA. The customer service and cradle to grave process was exceptional. The financial and professionalism received was outstanding. We are so excited and pleased with our recent purchase! We will definitely be back. The Reeves
Fre she was very awesome. I hope y’all can give her a raise.
Jay was very knowledgeable and amazing.
Phillip helped us purchase our new sofas and purple mattress with pillows. Our intention was to only buy a sofa but the deal on the purple mattress was too good to pass up. Phillip was helpful and gave us the numbers from the beginning so we were not surprised with an amount at the end. He also did not pressure my husband and I into making a purchase we were not comfortable with. This was overall a pleasant experience and recommend others to come here for their future home furniture purchases!
Jay was awesome 👌 👏 👍 best customer service
Walked into the store and was greeted by Phillip. I explained what I was interested in (sectional couch). I browsed the store and fell in love with a sectional. Phillip assisted me with the credit check and finance. I will receive my sectional this week. This is my first time inside of Ashley and I am glad I came in after the TV advertisement. Monique Canty
Graice was amazing at helping us find a new couch to revamp our living room! She helped us through the financing process and was very nice!
Graice the best customer service, help us to get our first couch in very good price and with excellent attention to us.👌🏻
I can’t express my gratitude enough for the excellent customer service provided by Philip, Asad and Manager Nick in Dumfries Store. They rectified a poor customer service experience down by the online Ashley store. I highly recommend to never purchase from the online store. They are horrible. Come in to the store and purchase from these guys in person!! Much better customer service experience!!! Ashley almost lost me as a customer (online Ashley didn’t care). These guys here did a great job in making sure I left happy. I’m glad I gave Ashley Furniture another chance. Thanks again Phillip for advocating for me. Thank you Asad and Nick for getting the sale worked out! Happy New Year!!
I had a very good experience working with TJ. He worked with me until I were satisfied with the purchase of my sofa and loveseat. I recommend asking for TJ when going to the Woodbridge VA store.
Phillip was a delight to work with and very helpful. The manager was helpful with assisting with delivery.
Juan S - customer friendly and helpful! Very knowledgeable.
had a wonderful experience working with Fre! She was very patient and kind and helped me to stay under my budget. Highly recommend
Stephen and gracie They was working with us almost 3 hours and make us very very satisfied and helped us a lot omg they both were so so amazing thank you Ashley always the best
Juan S. Provided good assistance. Greeting me as soon as I walked through the door. He listened to my wants a provided great customer care
Jaun is very knowledgeable, friendly and good customer service skills. Highly recommend
Nelly assisted us in the store and she did a tremendous job. Very friendly, humble, patience. I will love to come here anytime.
Our experience in the Woodbridge Ashley store was amazing! Usually its hard to pick out something that works, but Christian made it easy and was very helpful in finding things that matched our budget and style preferences. I would recommend this store to anyone looking for a fast and easy furniture shopping experience!
My salesman was very professional and kind. He knew the product that he was selling. I would recommend others to visit the store. Jay was a great salesman.
I’m really sad the way treated to me . Once they got the money they don’t care about you. They don’t return and no exchange. I just told them to switch for me but they say no I brought a bad and when it come my house not looking good and now I tried to switch the head port part they told me I can’t. Which is now am not happy forever with this bed.
Juan is patience and a pleasure to work with. He has sold us two furniture sets and now a dining room set. Juan is also very knowledgeable of the products at Ashley’s.
Gracie greeted us with a warm smile. She was extremely helpful, knowledgeable, and patient. My husband and I felt comfortable taking our time making our decision. Overall, we’re happy with the service we received from Gracie and her manager!
Nelly was the best, if you live in WOODBRIDGE VA or anywhere near northern VA and you’re looking for a great deal. I recommend this woman is very patient and knowledgeable of what they have. Thank you for your help Nelly
This review is a review of our salesperson, not exactly the store as a whole (I'm just surprised she works there, is all at this point) I had a great experience here last week when I came in, and there was a younger nice girl who greeted us at the door calmly and told us if we had any questions to let her know. We didn't buy anything that day, but I wish we did. We came in and bought furniture on Sunday, and we were greeted by an older lady who aggressively greeted us and never let us take one second to ourselves to even think. Eventually, my wife had to go ask someone if we could have a different salesperson in which the lady we had got extremely mad about. So obviously, they make commission. But if it wasn't for her. We were going to buy a living room set as well besides just the bedroom set. But we will purchase that elsewhere because Holy smokes, she was overwhelming and couldn't even give us a straight answer on prices. Psa( make sure when you're shopping in store to have the ashely furniture stores online website open on your phone to price check everything. She told us they were doing different sales in the store, which seemed great at first, but when you check online, it's usually $300-$600 cheaper online. So don't let high-pressure sales tactics make you feel rushed. That lady has no reason being in sales. She costs the company at least another $1500-$2500 in furniture that will be spent elsewhere. Ask for a different salesperson if you get the older lady as yours. (You'll have to talk to the manager first, though, because she will probably throw a fit.) PSA#2, make sure to let them know ahead of time if you don't want the extra warranty. I never buy them for even new vehicles so I didn't for this and she looked at us with a shocked face as if we were stupid for not wanting to purchase the warranty we won't even use.
He gave us quite good information about the piece of furniture that we purchased.
Stephanie and Nick were so kind and easy to work with. Stephanie was very helpful with thoughts on design. Nick was funny and honest which just made the process less stressful. Thank you both!!
It was a pleasure making deals with you guys especially with Christian from Woodbridge. He is a very nice person and super helpful. We found the sectional we were looking for at an amazing price.
Had a great experience, nice selection and we found what we wanted. Paloma was a great help!
Good not bad but with some inconveniences like why do they have Mattresses like I came here for couches and beds an I am sooooo... Livid like it really grinds my gears and don't even get me started on the kids section it's so small. Not being trying to be rude so I think me patrick in this shizhouse that is ashley meaning it's awesome. AND TO SIMPLIFY I LOVE ASHLEY FURNITURE ❤️
Christian was very help in our process of purchasing a new mattress and king size bed. The manager Muhammad was very helpful. Saved us money, wasn’t pushy and guided is in right direction for our needs. The store is very clean and efficient in how they work. We’ll be back for our next furniture purchase.
I came back for Lance and he came through just like the last time! Knowledge, personable, and gives great energy during the shopping experience. He was memorable because he jumped on the furniture to show how durable it is! Lance is the man! Come see him!!
(Translated by Google) They have a variety of existing furniture for immediate shipping, and they also offer more options online, they help you take measurements, and they have different payment options, Phillip gives excellent service, he is very friendly! (Original) Tienen bariedad en muebles existentes para envio inmediato, y también ofresen más opciones en linea, te ayudan a tomar medidas, y telenen diferentes opcciones de pago, Phillip da una excelente atención, es muy amable!
christian was very helpful and personable!!!!
I live in Manassas which has a store 10 mins from my House and I drive to Woodridge to see Beth for a reason. She is an absolute angel. Few months ago I stopped in to just look. Beth is extremely patient with me with my indecisiveness on what I wanted. Beth never rushed me or made me feel bad for wanting to come back "next time" instead she wrote down measurements, pricings and also recommended me to take my time and talk it over with my partner. Gave me options to buy with zero finance which is great especially since holidays are coming up. Few months later I came back to look for Beth because she made such an impression on her customers service ethic. Caring, efficient and understanding. We had a very smooth transaction. Im happy and excited with my purchase (creswell set which I opted for ottoman and swivel chair as well) I recommend all new buyers shopping for furnitures for their home to come seek out Beth. Kind soul that just wants to ensure a sale that you are 100% satisfied with. You leave loving what you bought instead of feeling hmmm did I just buy something Im not totally sure about. Grateful for Beth on helping me choose a piece of furniture that my family and I will enjoy years after years
If you want the best deals, speak with Lance. Hands down, the best one in the room. He’s attentive to every detail you give him and is straight forward with every piece of furniture in the store. Works hand and hand with you and will do everything to meet your budget and needs. We left very satisfied with our new purchase of a new couch for an AMAZING price, and i’m not just saying that, trust me. Definitely will be looking forward to working with him for further furnishings for our new home to come!
Juan S was very helpful!
Great experience very patient staff, Fre, Nick and Asad were all avery knowledgeable about material and furniture to fit our needs. The price point was good for our needs and delivery was good service with all items delivered as expected time.
Fre and Alberto we’re absolutely amazing! They were very professional, answered all of our questions, and we left very happy and satisfied! We recommend everyone to work with them.
Lance and Nick were awesome, considerate and locked in a great deal for me when I came in looking for new mattresses. Lance took the time to explain the difference between each bed type and brand, and had patience as I tested each bed out. I feel confident in my purchase, and would definitely come back for more in the future.
Christian went above and beyond to answer our questions. He showed us multiple options that satisfied our criteria. He also took the time to show us how durable the sectionals were along with how they attached to prevent unnecessary movement. I highly recommend working with Christian if you visit the Ashley store in Woodbridge.
Olivia from customer services was amazing. She made my experience very easy. Thank you for being very professional and thoughtful.
Went furniture shopping at Ashley’s and got the pleasure of dealing with a Sales Expert named Lance. Let me tell you, Lance is the absolute best! He was extremely patient and helped us find crazy good deals. His recommendations and taste were top notch. He definitely knows his stuff and he helped us avoid spending money on a bonded leather sectional couch that we initially thought was genuine leather. Would definitely recommend my man Lance to anyone looking to shop at Ashley’s!
Juan S was very professional and pleasant to work with. I had a great experience in your store
Nelly was so helpful! We came in searching for a bed frame and ended up buying a tempur-pedic mattress. She had so much information to share and was so kind! Will definitely come here again! Come and ask for Nelly!
Lance and Nick were the best ever! My son and I had an enjoyable and fun shopping experience. Lance ensured that we received the best pricing and respected our time. Lance was warm, kind, considerate, and he gave us time to make the best decision for our family.
Nelly, very good attention, very patient, so happy she helped me a lot to choose my new furniture.
The best attention with him..
Lance ,is the best
Paloma A. was FANTASTIC. I did not feel pressured to buy anything, I was super comfortable. She was very helpful and sweet! She let us look around first and waited til we needed help! She was awesome and worked with us to find exactly what we were looking for. 10/10 best experience I’ve had at Ashley. Look for her when you go to this location!!!
Came in looking for some specific furniture and Paloma helped us out find the perfect pieces. She was so kind and helpful!
Christian was very kind and helpful salesman. He was well informed on the product we purchased and tried to help us wrap up our sale quickly.
Lance at Ashley HomeStore went above and beyond to get me a very good deal for dining set and mattress purchase. Awesome service and friendly staff.
Lance was a great help in guiding us to make the best design decisions for our new house.
Great furniture buying experience, available and not super pushy
Lance was incredible! Very knowledgeable and helpful! Made the experience fun!
Lance was amazing! He made sure that we had everything we need to make our home complete.
I went to the Woodbridge location and they were very helpful and informative. I was able to find what I needed very quickly with salesman Christian's help highly recommend.
Lance did a great job.
The customer (don't) care people are terribly non- respinsice. We have had a poor fabric issue with a sectional we recentky5 purchased and they say they are waiting to hear from actual manufacturer. It's been over a month with no response. They initially said they would hear back in 2 days. I can't not believe they can not be proactive!
Lance
Great service!
I had an great experience here very good and helpful staff.
Juan Saenz assisted us and greeted us, as soon as we walked in the door. His service was amazing and thanks to him I walked out with what I was looking for. Thank you.
Lance was so helpful from the minute we walked in the door. Very knowledgeable about all the furniture. This was our 3rd furniture store today. We had only planned on looking and ended up buying living room furniture and a new doing room table. We are super happy!! Thank you Lance!!
Lance was the greatest I came here for a l came in here for a couple lambs and ended up with adjustable base in a mattress Christmas present for my mom. Thank you so much Lance every store would love to have you there and I appreciate the effort you put it to me and I’m leaving happy. I have
Lance told us all my wife's design choices were perfect but refused to do back flips in the couch demo. Strong new Orleans accent, tell him that for a 5% discount!!!
Juan S. Was a great salesman, he really helped us find things that worked in our space and budget.
Great customer service, Ms. Fre was helpful not pushy at all and just overall great. She made my purchase easy and pleasant.
Lance Webb did a great job explaining everything and was a good help towards on what I needed!!
Juan S., took great care of me. Been a customer for over 15 years, always a pleasure shopping with Ashley
Lance was great! Very helpful, informative and steady. Thanks lance!
Juan is GREAT!, he helped me throughout my shopping process. I am a very picky person, he was very patience with me. Thanks
Lance took care of me and made sure I got what I needed for a great price. Awesome experience!!!
Lance did a tremendous job, assisting us in finding the perfect peace for my in-laws. So appreciated his support. All of the furniture was great, but Lance’s understanding and assistance in helping them find what works best for them was exceptional.
Juan S. worked really well with us and was super friendly. Took their time to explain what we were purchasing and answered all of our questions. Would recommend!
Juan was very respectful and helpful. He helped his very best with trying to get us something we would love! So glad to have met him.🙏🏾
Beth gave great customer service. She was very knowledgeable and listened to our needs. Only downfall is that they do not do haul away anymore.
Juan S was very helpful and not a pushy salesman. He answered all of our questions and made sure to be transparent throughout the entire process.
Juan was a great help when it came to purchasing furniture for my new apartment. I had come in about a month ago with no intentions of buying and he left me his number for when I was ready to buy. He even gave me a tape measure to run over to my apartment really quick and get measurements. Definitely recommend him as a sales person!! Thank you Juan!!!
Great service and customer service
Jay was very laid back and friendly! Couldn't have asked for a more helpful salesperson!
Jay was very friendly and helpful, got us a great deal
Zafar helped us find our dream bed set! She was super helpful and showed us exactly what we wanted! I love this location!
Juan S.
(Translated by Google) Nelly was very helpful in kind helping me choose the furniture of my dreams (Original) Nelly fué muy servicial en amable ayudandome a elegir los muebles de mis sueños
Bought back in April 2022 still have same problem took back to there ware house Will never buy it again delivery persons so unprofessional and misbehaved
Juan Saenz at Ashley’s furniture in Woodbridge was very helpful and I had great experience.
Juan was very helpful and professional!
Juan is awesome! He answered all of our questions and helped us so much!
Great deals and Fre helped us out to get all the correct pieces for the couch. Very friendly.
Juan helped us with our shopping experience. He was absolutely amazing! He is very knowledgeable of each product and has loads of experience. He will ensure the best possible outcome for you and your needs. Come see him and you will not be disappointed!!
I love this place the customer service was great Juan S, helped us find the greatest mattress ever. I will be back for sure!!!
Lance was a great sales person, he really went out his way to make me feel as comfortable as possible and helped me get my first Bet set! I recommend his help if you’re planning to buy furniture. edit: Their work isnt as great as the purchase process.
Nelly was very helpful and made the transaction go by so easily.
Sales rep FRE was great. When greeted at the door and introduced herself she was asked to give us a min to look. Most people say ok and move to the next customer to get the next sale, she did not. She stuck with us and made sure we were taken care of. She spoke to manager Alberto to explain the protection plan in Spanish because she was not fluent in it. We asked for a discount on delivery and instead of do the asking price she was straight forward and said let me ask my manager because I can’t make that decision on my own. She was straight forward with us from beginning to end and that’s what I see a sales rep as. Great experience and if anything else is to be purchased by us I will ask for her.
Good prices with a great inventory to choose from. Salesperson (Lance Webb) was friendly, informative, and gave us great recommendations.
Lance Webb was great. He was patient and gave lots of options. Best employee.
Horrible service I purchased an item 3 months ago never got it I keep calling they give me schedule for delivery never got it . I just come to the store asking for my refund and didn’t get it they said they have to request that first this is ridiculous everywhere gives refunds wow I hate his place horrible service I will never shop here again . Now I have to wait for them to request my refund and get approve this is crazy .
Juan S was very attentive and informative, super nice and helped us out a lot in finding the perfect furniture for our home
Juan S was very nice and helpful. Very pleased with service and purchase
Excellent furniture selection and wonderful customer service. We were greeted and helped by Gracie, who was extremely knowledgeable about all the models we had questions about. She assisted us through the buying process with no problems and we feel lucky to have been served by her. Great experience from start to finish.
Juan Saenz thank you for making the process easy, you excel at serving your costumers sir 👍😊.
Juan Saenz! My friend, the best customer experience I’ve ever received. Very knowledgeable, customer friendly and so much more! Box office service BY FAR!!! Bless you my friend, continue to let your light shine! May your gift continue to make room for you!!!
We had a great experience with Nelly! We are very satisfied with the sales process.
Paloma was extremely professional and personable. I would recommend her to my friends. Great experience!
Juan S. is very knowledgeable and resourceful. I am always apprehensive when shopping for furniture. Juan’s genuine interest in my plans and visions, along with his expertise, boosted my confidence in making the right choice for my family and me.
Quick and easy process to order what I was hoping for. And my kids liked that they had snack machines
Samina was great! She was so patient as we decided what to purchase calculating things and different combinations. We got sofas and a dining table!
Samina was a really good seller!
Dave did a great job!
Hamid was amazing! He gave us all the info we asked for, helped dropped the price as much as he could and didn’t push or hound us to buy there and then. We came back a week later after looking at a lounge set and he helped us out again to purchase it. Very professional.
Beth helped me resolve my issue with the claim department, and also helped me to complete my dinner room with the furniture I needed. Great experience and excellent customer service. Very pleased.
Jays the best ever !!! Helped us so much thank you jay!
Lance has exceptional customer service! He was very patient and helped me finalize everything I needed! He's my go to guy! Thanks Lance
Paloma was a huge help and so kind! We love Ashley!
Had a good time trying out couches with a new employee, Jay. Definitely will be back!!
Amir was very helpful with all our needs!
Nelly was very kind and helpful
Very knowledgeable and helpful with picking out different pieces of furniture. Would definitely continue to work with him for all our needs.
Lance was very helpful and attentive with our questions. We ended up getting a couch and table and he compared and tried to find the best prices for us. Be sure to go around late October/November when they have Black Friday sales.
Juan S greeted us as soon as we walked in the store with a full on customer experience. Wonderful man, full of energy.
Great help from Nelly.
Great customer service! Lance and Alberta were very accommodating and we walked out with the best furniture at a great deal!
Lance and Alberto were very professional with assisting me and husband with our furniture purchase. Awesome customer service! Quality Furniture! Great Prices!
Jay was simply outstanding. His demeanor and product expertise was refreshing. We are very likely to purchase from him.
I can definitely say I am a proud customer. The salesman Lance Webb here at Ashely’s was great! Explained everything in good detail and gave me more than fair competitive prices on my purchases.
Ashley’s is amazing! Juan S. is amazing. He did a great job showing us around the showroom and helping us pick exactly what we wanted!!! Thank you Juan S!!
Found the perfect sectional at Ashley And was helped by Juan , he was very friendly and helpful, answered all my questions and helped with my purchase. The store in general was well organized and clean.!!
Had a great service from Ramya at Ashley (Sterling location). Lots of options for all furniture needs… and great customer service from the sales and management teams. Highly recommend!
Good 👍 service and very nice Juan Saenz
Jay was very helpful, wonderful customer service! Definitely coming back!
Juan was very quick to help me right when I walked in the door.
Amazing Experience
Nelly was great and helped us find what we needed and we left happy.
Paloma was our sales consultant and she was very informative and helpful in making sound decision our purchases. She deserves special recognition for attentiveness and awesome customer service. She has made my experience at Ashley a very exciting one. Thank you Paloma. 😊
Nelly worked with me to get great pieces & great pricing! It was a 2 day journey, but we are super happy with our purchase.
SAMINA and Alberto helped a great deal with looking online and helping with bed frame purchase and helped with discounts . Thank you
No pressure sales team were amazing! Jay was friendly and knowledgeable, great place, great products. Will definitely come back.
Beth was helpful in finding a dresser. She looked things up to see what was available. She answered our questions.
Lance Webb has amazing!!!! We only came in for a table and left with a furnished kitchen, bedroom and living room! He was absolutely great to work with and he definitely understands the quality of the products he sells. He was very patient and worked with us as we were indecisive about what we wanted.
Zafar was very helpful in helping us find exactly what we needed. Very excited for our purchase!
Update August 2023: My sectional couch was delivered in 11/2022. At first glance, it's a beautiful couch with very soft fabric, and comfortable seats. It's been nine months, and the couch is looking rough. The fabric is piling. That's something I didn't see on display at the store. My previous purchase had been 8/2015, and that couch lasted over seven years. Seems the quality isn't there anymore, and I will not be returning to Ashley for that reason. Nelly is amazing! She was helpful and patient throughout the whole process. She made sure our family found exactly the right living room set that fit our family's needs, while also being mindful of our budget. Bonus point! Nelly is bilingual.
Fre was amazing. She was very patient. She helped us to choose our new mattress and bedroom set. Thank you :)
Lance did an amazing job and is a truly stunning gentleman at Ashley furniture. I highly recommend coming to the Woodbridge locations to get great service and value. ☺️👍
Zafar was such a sweetheart and helped throughout the whole process.
Zafar was so incredible she has awesome customer service ! I’m in love with my new couch
Our rep, Zafar, was patient, gave us space, and provided any additional info we needed. Great sales service.
Fre was amazing!!!
Alberto went above and beyond to help us with all of our furniture needs, he took his time and made suggestions based on what we wanted. Wonderful overall experience!!!
Paloma was very pleasant to work with. We didn’t feel pressured at all, she was very knowledgeable about the items we were interested in and we felt that she really worked to get us the best deal possible. Exceptional service.
Juan at the Woodbridge VA store was awesome his understanding of the items we wanted made this experience Great! Everyone need furniture good to Ashley in Woodbridge and ask for Juan ���
Lance Webb offers amazing customer service!! He is very personal and knowledgeable about the products!! I would highly recommend his services!! Amazing job!!
Nick was AMAZING. He was extremely patient with me while I walked him around the whole store. He gave me honest feedback and realistic advice. I will come back to Ashley just because of this experience!
Nelly was the Best ! I Will recomend Her very pacient and With a la off knoledge off furniture!fornituras!!
Excellent customer service I’m very satisfied with my experience. From Lance and Nick.
Lance did good. He has abundant knowledge of his job description and relates excellent with customers.
Nelly offer great service and was very helpful with finding the right items.
Juan was very friendly and helpful throughout our whole visit.
10/28/22 - Update - I reached out to the franchise owner and they are replacing my set of furniture with a new set. This is what I asked for in the beginning. Hopefully they will conduct some training and prevent this issue from happening with other customers. 10/28/22 - Update - They called last week to delivery another replacement and the manager inspected it and it was damaged. Today they delivered another replacement and it had two damage spots on it. This is a franchise of Ashley furniture and is the worse experience I have ever had. The count now is out of 9 pieces either delivered or attempted to be delivered 7 of the pieces were damaged the one repair was repaired with damaged material. The repaired pieces is not the same quality I paid for. The head rest part of the repair is now hard and not soft like it was before the repair. This is not what I paid thousand of dollars for. Even the Ashley Furniture Corporate customer care is slow to respond and does not follow-up like they say they will. I have to email them to get them to follow-up and give me a call again. Before you purchase from this store look online at the BBB website and see the amount of complaints filed. Also notice they stopped responding to my post here. 10/21/22 - Update - They have attempted to deliver 2 more pieces for the one piece they took back because the frame was broken and both times the new piece was damaged. They repaired one of the piece from first delivery they refuse to replace and the fabric they sent and was put on has a dye stain on the back from where they put a board on it with dye. They are sending another piece of fabric. The other issue with the repair is the repaired piece is not the same quality as the original. The cushions do not bounce back out like the non-repaired piece and it is uncomfortable to sit on. You can clearly see the difference. The repair person had to remove the stuffing from the broken piece and stuff it into the new and because it is stuffed in by hand it is not the same. They will not provide me a refund or replace the messed up pieces in my home. The customer service is horrible and the quality is even worse. I wish I could give negative stars. I have always purchased from Ashleys but unless they fix this issue to my satisfaction I will never again. Original - The delivery drives cut the back of my couch with box cutter when they delivered. We did not notice until about 5 minutes after they left. I contacted customer care and sent photo. They told me they were sending a piece of fabric and a technician to remove the cut piece and stitch on a new piece. The delivery drivers set it up and left without giving us time to inspect the furniture. I told them I did not spend thousands of dollars on damage furniture and wanted it replaced. They refused and told me they will only patch it since it is in my home. I will never purchase another piece of furniture from Ashley's Furniture. Their customer service is horrible and sold me damage furniture at new price.
Juan S was so helpful! He asked me exactly what I wanted, we found it, and he was kind.
Beth at the Woodbridge store was great! OMG she carried an end table across the store so I could see if the wood matched a bookcase!!!! Thanks Beth, you are a true salesperson and I appreciate you going the extra distance ! See ya soon
Lance was amazing, very knowledgeable and courteous. Couldn’t be happier
Nelly was very helpful and assisted me with all my needs.
My wife and I were at the Ashley furniture store in Woodbridge, Virginia on Smoketown Rd today and would like to share our pleasant shoping experience of buying a set of sofa and love seat. We were greeted by Lance, a cheerful salesman. We found him a knowledgeable salesman who helped us to purchase what we were looking for by applying every possible discount options without compromising the qualities. If you are looking for home furniture, I suggest you go to this Ashly store in Woodbridge and ask for Lance.
(Oct 2022) The associate ordered wrong item even though we showed a pic and pointed out the furniture in store. It took many phone calls and a visit to the store before they resolved the issue. So I thought. ----- (Jan 2023) Update: Changing to 1 star The store manager updated the original invoice and delivered the right item promising to credit back a difference of $783.34 since the item I selected cost less than what they originally delivered. I was even emailed a link to a receipt showing the refund. When that refund didn't come through I opened a dispute with the bank which is when the accounting dept claimed that it was NOT a refund but a store credit. I went back to the store to talk to the manager who also confirmed that it should have been a credit back to the card since it was no fault of mine that the associate rang up the wrong item in the first place. So please be careful dealing with this store. Don't trust the associate or manager and read every receipt or invoice VERY VERY carefully !! I will never go back to this store. I am still disputing my refund with their Accounting Dept.
Our salesman, Juan Saenz was very helpful with his expertise in furniture; and well-rounded knowledge of the stores inventory. We got a simple and quick deal for the TV stand that we have purchased, and felt great about the free doorstep delivery and final price.
Juan Saenz has been very helpful and professional throughout our visit. We end up buying a tv console. He even haves us a discount on the warranty. If your need help looking for furnitures, look for Juan Seanz.
Beth was great and very helpful.
Nelly did a great job of helping us pick out sofas and tables. She left us alone enough to browse but was always there when we needed support and had questions!! Thank you so much!
Zafar at Ashley Woodbridge is truly exceptional! She was extremely knowledgeable and very helpful. She made me feel confident in my purchase.
Great customer service by Zafar and great quality of products to see. Deals are happening so rush hour ahead!!!
Gracie helped us find our basement furniture. She was very nice and professional. We loved her vibe and we had a wonderful experience.
Beth was awesome, quick experience, good quality furniture!!!
The buying process was seamless. After the delivery I am trying to get in touch with someone because I would like to change the pieces that I have since the other ones didn't fit and I am not able to reach anyone. Not the store and not the corporate number either. I have no idea what to do now.
The price changes pretty considerably between talking about the price and the final total. They had to have me return to the store the same day as there was a mistake made about color and the associate blamed me. It could not wait so I sacrificed to make that happen. The products are beautiful. Financing is at 0% which is nice, but they take quite a bit of time to process a deal start to finish. They also were unable to give me a date of delivery. Just a 2 week window. Overall not bad for something I'm going to use for 10 years. It took 2+ hours total start to finish.
Kristen and Noel helped me out.
Went to the one in Dale City, VA today to look for a recliner. Juan S. immediately greeted us at the front doors and gave an overview of the store and explained specials. He kept checking to see if we had any questions, but was not uncomfortably hovering. He answered the same questions over and over very patiently. We did end up buying a sofa and he made the entire experience extremely pleasant!
Sales Rep was amazing. Very patient, professional and very knowledgeable. Her name is Paloma and she is awesome. We need more reps like her.
Ashley furniture is scamming people and stealing their money.
Went to Ashley Home store to get a bedroom set a sofa and a love seat. Lance helped us on getting the proper colors that we wanted and gave us a lot of good recommendations. Service was excellent and delivery was on time. They were able to adjust the delivery date based on our need. Noel and Lance helped us find the right price for our budget!
This is my very first time giving online reviews. I usually don’t, but this place deserves it. This is the WOREST place, I will never purchase anything in my life again from this place. I have been told multiple lies by the sales man and the manager. I was told I can get my couch two days after my purchase and it’s been 14 days now. I have multiple families coming over to visit so I got a new couch . Every time I tried to call the store nobody answers. I tried to contact the sales man who helped me out when I bought the couch, kept telling me that I can go pick it up the next day even though the couch was unavailable. I drove 1:15 min to go pick it up the couch and it wasn’t even available. I drove another 45 min back to the store and the manager didn’t even care. They said sorry we can’t help you, all we can do is get you a free delivery on Wednesday which is four days after my visitors come. Very disrespectful stuff, they tell lies after lies. I even rented a truck to get the couch believing there words that it’s available. I’m sorry but nobody has the time to drive around for nothing. I am a busy women with a busy schedule. Next day delivery is a scam don’t trust them!! I’m done with this place! Never again Ashely’s furniture. It felt like my money went straight to trash. I worked 12 hour shift to make this money and buy me a nice couch. Please be respectful and considerate. At least acknowledge your lies and say sorry. I have learned my lesson hope y’all will too!
Juan Saenz was outstanding in assisting me on buying furniture pieces for my son. I will definitely be seeing h again for my furniture needs. Thanks Juan!!! Unfortunately, Ashley Furniture has delivered wrong furniture for the second time. We were not able to use the bed that was paid for because they only delivered on Thursday. Delivery is here with wrong furniture again.I spoke with customer service prior to this delivery and still wrong furniture. This is ridiculous and I refuse to wait for another Thursday. I will post again once my issues are resolved.
I recommend this store. Ce Ce the sales person is amazing. Do visit Ashley in Woodbridge.
I have not been in Ashley Furniture store in over two years due to a negative experience with no assistance from higher. Today as we walked in we were greeted easily, not aggressively of which I appreciated so much. Paloma was very helpful and patient as we struggled to make a decision of what we wanted. She understood what I was looking for and helped Put it together. Thank you Paloma!!!! Back to being an Ashley customer!!!!! If you shop Ashley furniture of Woodbridge. Ask for Paloma!!!
Nelly was an excellent customer service representative that helped me with choosing the right furniture that I liked. When walked in store greeted me, and asked what looking for, and no pressure at all allowed to me look around and when decided I let her know. I'm so happy came in to Ashley home store today. Linda Somuah
Juan was great. He was very knowledgeable and professional. We were able to come in and find exactly what we were looking for thanks to his help and recommendations.
Juan was great through out the whole process very knowledgeable about everything great experience.
Nelly was so profesional give excellent atención I highly recommend Her!!!
Neil was amazing and made sure I was satisfied with my purchase. Would definitely recommend him. Such a pleasure visiting this Ashley’s Homestore.
Walked into Ashley Homestore just honestly looking for potential sofa sleepers and came out with a Purchase. Paloma was knowledgeable, very personable and a great conversationalist. After showing 5 sofas my husband and I settled on the very first one she showed us. Definitely will be back to continue furnishing our home. Highly recommend Ashley Homestore in Woodbridge, VA especially sales associate Paloma.
Nelly From Ashley’s Furniture Was Amazing!
Ms Nelly is AMAZING!!
Very engaged, attentive and helpful!
Nelly did a great job supporting us.
Nelly was very helpful and wonderful to work with!
Zafar was welcoming from the moment we entered the store. She showed great patience and understanding while helping us find the furniture pieces we were looking for.
Zafar was awesome! Thank you To the Woodbridge, VA Ashley Furniture Team
Mohammed was very helpful and knowledgeable. We were looking for a sectional sofa, he was very informative and helped with our selection.
Paloma was a great host
Wazhma was amazing and so helpful.
Great sakes woman
Nelly was very helpful and knowledgeable about the products we had questions about.
Nelly was so helpfull , she was very friendly ! I will always vome back to Adhley because was a great experience!!
Muhammad was great in helping us get our mattress that we wanted definitely recommend him to anyone wanting to buy anything from Ashley homestore he goes above and beyond to help great customer service
I came in struggling to find a sofa for my house, and nelly helped him find everything I need she was very Professional and she knew a lot about color schemes.
Nelly, the salesperson, was very professional and helpful.
Our representative, Jordan, was very helpful in finding us an ideal piece to help us utilize that small space In our kitchen area as a coffee Station!! He also helped us find a beautiful table And 4 chairs for our dining to replace a table we've owned for 20 years! So very happy with our purchase. We received Excellent Customer care and quality service.
We are so happy with our purchace from Ashley , and we're thankful to Zafar Mohammed. She helped us a lot and kept following up with us and that was really helpful especially since we're 2 hours away from Ashley and today we got all our furniture with her help.Thank you for making us happy !
Very bad
Worse customer service and product delivery in bad condition all damaged and not assembled I paid $199 extra for that service and they left in the boxes broken they don’t take care about this situation they treat you very bad and so unprofessional still have the merchandise in the boxes almost a month since I got them I went to the store and they said they going to refund everything and nothing happens yet ! They are a big liars and fraud company plays with the people money and time ! You are sorghum but until today I didn’t get phone calls from you company !!! Cheating people!! This how Ashley furniture delivered their bad quality furniture all broken and damage 😡
Nelly, was wonderful she helped me with all that I needed. I found everything I needed after going to multiple furniture stores I found it all here all. She explained all the furniture to me and gave me options. She compared prices on all the pieces I was interested in. Thank you so much!!!
Beth Foster was great. She was very patient and helpful in suggesting the right furniture for our needs. A really good experience!
Jordan at the Ashley Furniture Woodbridge Store was absolutely amazing. He wasn’t pushy and was very helpful. He walked me over the the mattress section and helped me make a decision on a new mattress. I’d done my research and was between two models from the same mattress manufacturer. He let me go between the two beds, explain the models and eventually I settled on the most comfortable of the two. He brought me a pillow and let me lay on my side for the full effect. He was fantastic and it was money well spent.
We had a great experience at Ashley furniture. We were greeted by Paloma Arredondo. She was very knowledgeable of her inventory and was able to easily show us all the furniture that most matched our vision. She was very friendly but not at all overbearing. We were able to find exactly what we wanted but still wanted to check other furniture stores to compare. Once we decided on going with Ashley I was able to call Paloma and she processed the sale right over the phone. Within minutes I purchased the furniture and we set up a delivery date for less than a week away. I would recommend Ashley's to anyone looking for furniture for their home.
Best buying place for home furniture
Paloma was an absolute joy to work with. She was patient with us and knowledgeable about deals and inventory. We were able to find exactly what we were looking for because she went above and beyond to compare all the living room sets available. I will definitely recommend Ashley’s Furniture in Woodbridge. I’m a loyal customer!
We were assisted by Juan! He made our experience super easy and enjoyable. He made sure to walk us through and explain all details and answer all our questions. We left happy with our choice & service. Be sure to ask for Juan’s help if you stop by!
Thank you Jordan for amazing customer service!
I was very pleased with this store in Woodbridge floor floor display. Jordan, salesperson, was very attentive and professional. This was a very positive experience. We were seeking a set of twin beds for my young grandsons. He helped us a great deal to come to a decision. The purchasing process was seamless. I can't wait to see my grandsons' reactions to their new beds and dresser. Thanks Jordan!
Had a great experience with this Woodbridge location. Jordan was extremely helpful and very kind. I would recommend this store for any furniture needs.
I ordered a couch from Ashley’s in Woodbridge, Va. I put a down payment on the couch and when they came to deliver it, the workers looked at my townhouse and said no they can’t do it. I offered to sign a waiver and to remove a lamp to give them more room and offered another option. They refused both options to get the couch inside my house. I was staring right at the couch in the middle of the road, with the wrapping on and the pillows still wrapped together. The workers didn’t even attempt to put it into my house. I am fed up and I just want the situation to be over so I canceled and asked for a refund. The store keeps telling me that my only option is store credit and shows me where I initialed in the contract. The contract says word for word “Must have original receipt for credits or services any returns will be in the form of a store credit only all sales are final” but that part of the contract does not apply to me because how can I return something if I didn’t have it in the first place? I am an exception to the contact. It doesn’t say “if our workers doesn’t want to work to put a couch in the house then your money will be store credit”. I did not build the home and I am PAYING professionals to have the couch delivered. We have ordered couches from Ashley’s multiple times. I don’t know why there is a problem now. The workers simply did not want to do the work so I feel as though they should not get my money. I would like the money in cash, just like I gave it to them. They didn’t do any work and I don’t pay for work to not be done. I want my money back. Believe all the bad reviews. Do not go here.
My boyfriend and I purchased about $14k worth of furniture a few months ago for our new place we moved into this past week. I scheduled the delivery for 7/29 back in May. I had to call them to confirm the delivery since no one contacted me, then I was told half my furniture wouldn’t be in on time even tho I was told it would be. Then when they finally get it up for delivery no one tells me what time they’d be coming or asked my preferred time, so once again I call them to ask, I have to work in the morning so they tell me I’d have to pay a second delivery charge in order to change the date or move the time. Are you joking? No one ever contacted me. I’m paying 14k and having bad customer service. So luckily I have a friend who is able to be there so my furniture can be dropped off without the extra 700$ charge. Over all I’m very disappointed with this experience. My best friend had a very different experience and I’m not sure why they treat certain customers with respect and others not.
Nelly was a wonderful store associate! She was very patient and made sure we found exactly what we were looking for. She also spoke Spanish and it made it a lot easier for myself to communicate what I wanted and needed.
Great experience there with Paloma, nice customer service, she is awesome. Thank you!!
Paloma is awesome!!! She helped us out without rushing us. Her customer service is on point!!!
Wazhma was wonderful and helped me find a couch.
Robert was very helpful. He were incredibly patient with me (took me 2.5 hours to come down to a final decision) and I couldn’t be happier with my purchase. Highly recommend Ashley’s furniture store.
I had such a great & easy free purchase, as well as experience. Big Thank you to sales representative Paloma! She was such an incredible help.
Paloma is a talented salesperson. She knew the details of the products and was able to help us find exactly what we needed.
Paloma was awesome. She was fast and efficient and really helped us narrow down our decision to buy a couch!
Nelly was amazing! We walked in with intentions of just pricing out a few things for a future purchase & her expertise put us at ease. Her wealth of knowledge allowed us to feel ready to purchase. Her customer service was outstanding! I’ll definitely be back to see Nelly for future purchases! GO SEE NELLY!
Juan was my representative. He listen to the type of furniture I was looking for because I have dogs. He showed me the available sofa, love seat available and let me take my time to decide. When I question the size of the love seat because it was not on the floor. Juan took the time to measure the size against another piece of furniture so I would get a general idea. Juan clearly explain the difference in the furniture that I was interested in before making my final decision. He was very professional and humble while working without me. I would ask for him anytime I need service.
Mrs. Nelly greeted us as soon as we came through the door. She showed us about 6 different couches (sectionals). We were very indesive and she was very patient with us. Thanks!!!
Found exactly what I was looking for at a great price. Paloma found out what we were seeking and found us a great sofa and loveseat
Such an easy-going experience from the moment we walked in the door Paloma was so sweet and gave us so much useful information on every thing we wanted to see. Made us feel so comfortable and confident in our choices to buy.
Paloma was great ! Very informative and great at making you feel at home. We told her what we were looking for and she was an expert at capturing our vision and pointing us in the right direction!
Our salesperson Paloma was AWESOME!! She was very patient with us because we couldn’t decide on what we wanted to purchase. She went above and beyond for us. If you want excellent customer service go see Paloma at the Woodbridge location,
Good experience. Paloma was helpful but not too pushy. Made sure we knew the options available on the pieces we were considering.
Juan helped me with my couch purchase and he was very friendly and knowledgeable. The process was quick and I’m happy with my purchase!
Juan was very helpful!
Tried to sell me a table for 750$ in-store, but bought the table on the Ashley website for 450$ with free shipping (another 150$ charge).
The customer service at Ashley Home Store is amazing Jordan took care of us. This is my third purchase at the Woodbridge location. They worked with us. We had a very good experience with them. I highly recommend this store. Ashley thank you for your service.
Not pushy, helpful, great service
Paloma was super helpful in directing us towards options. She listen to what we wanted and took us to the perfect sets that we were looking for. She was very informative about the benefit. Would be happy to come back and work with her again.
Juan approached us as soon as we walked in the door being so polite and generous. He was a huge help and made the experience worth while. We got a sectional better than what we originally planned and it was for a great price I couldn’t be happier and thankful for him.
My shopping experience was great. My delivery experience was horrible. Furniture was to be delivered Friday and a courtesy call giving me the estimated time of arrival was not given. Scheduling called and after I told them I was 10 minutes away the drivers chose not to wait. Now I have to be inconvenienced and wait for Tuesday to receive my furniture delivery. Unfortunately I am not able to cancel the order and get my money back. I’m hoping the same thing does not happen again. Shopping was great, delivery sucks.
Beatrice was wonderful in assisting me buy a very good bed set furniture I was very grateful and will not estate to recommend her to my friends and family members for shopping Thanks Beatrice
From the moment we walked in Paloma was very helpful in guiding my wife and I to the couches and matresses we needed for our new home. The prices are very competitive also, so I would highly recommend Ashley Furniture if anyone is looking for new furniture.
Juan S was very nice and helpful! Funny too. Great Experience.
Robert Heath assisted us right when we walked in! Answered any questions we had and showed us what we were specifically looking for. We walked away with a great deal.
Juan S. provided great service. He was very friendly and knowledgeable of the products. Would definitely purchase from this location again.
Nelly was very helpful and professional. I would recommend her to anyone.
(Translated by Google) An excellent experience in attention, patience and advice. Thank you for helping us choose something that makes us happy. Congratulations for your work! (Original) Una experiencia excelente en la atención, paciencia y asesoría. Gracias por ayudarnos a elegir algo que nos deja complacidos. Felicidades por su trabajo!
Very good service and furniture at reasonable prices
Nella was very helpful she spent over an hour with my husband and I helping us to pick up furniture for our new home. We definitely would recommend her to work with anyone who needs detailed help with and their shopping experience.
Great experience. Wazhma was super helpful. Will definitely be purchase more in the future!!
Nelly was excellent! , kind and professional. I highly recommend her as an associate because she was great.
Juan was very professional and attentive. He provided a "no-pressure" sales atmosphere and even helped with design ideas when picking out a new sofa living room set. While looking around, our son was cranky and he even gave him a balloon to cheer him up.
Juan was super great for my family. First he ask questions to understand his customers needs. Then offered recommendations. After that he began to understand our style. Being fully knowledgeable about all product he could easily meet our needs. Very patient and thorough.
I recommend Ashley Furniture in Woodbridge please go ask for Jordan My experience with him was pretty good and very kind.
Juan S was fantastic! Very knowledgeable, professional and great to work with! He made our experience easy and enjoyable.
Great customer service and even better products.
I had a very pleasant experience! Great deals and even better customer service. Iman and her team went above and beyond to ensure I was well informed and received the best deals available to me. I highly recommend you check out Ashley Furniture if you are in search of quality furniture and excellent customer service!
The reception and attention was good. The a collection of nice and affordable furniture.
Absolutely horrible business. I purchased a sectional and was told it would be delivered the next day, just to have to call the store myself to find out the truck had been full and wouldn’t be able to fit my furniture on it for delivery. I was told the manager was supposed to call me the day prior to inform me but forgot. I really wouldn’t recommend this place to anyone, especially other military service members.
I recently visited Ashley Home over the Memorial Day weekend. I had a great experience with the staff. Everyone was ver y welcoming and polite. A special shout out to Yumna and Jordan. I will be coming back again. I didn't purchase furniture, but purchased a comforter. They treated me the same as if I was buying furniture
Thank you Ms. Mano for your great customer service. You are very friendly, helpful and very accommodating with all our needs. As I said to you earlier, this job is perfect for you because you know what is best for your customers and you are open for suggestions with classy furniture designs that make your customers very happy. We will definitely go back again to purchase additional furniture for our new home and will request for you to assist us.
Juan S. was great. He was very helpful without being pushy. He was easy to work with. He made the furniture shopping process as painless as possible. **While my review of the help we received with our purchase stands, the salesperson totally screwed up the delivery date, which was really frustrating. We confirmed with him three times that the furniture would be delivered on a certain date. I took the day off work to make sure I was home, and he didn’t schedule the delivery for the right day! Definitely get a confirmation of delivery date in writing and ask for a delivery time window to be scheduled and confirmed before you leave the store.
Bought a couch and loveseat. My sales rep Juan was knowledgeable and the sale was relatively quick.
Mano was super sweet and helpful while also not crowding us so it was perfect and made the experience great. Always love coming to Ashley’s.
Christian and Asad were kind and very helpful at helping me find and purchase an affordable mattress that fits my level of comfort and budget. Thank you!
Wazhma was so delightful to work with. She is professional and knowledgeable and kind. She made my first visit to Ashley a great one!
Juan S was phenomenal, pleasure to work with. Thank you.
Wazhma was wonderful and very helpful.
Thank you Wazhma for your excellent customer service!
First, make sure you find Wazhma! She is a Rockstar and had the best patience when I kept being so indecisive. So friendly and great salesmen because she also helped me measure different couches until we found the one for my space. Highly recommend her and this store for finding what works for you and your home!
Wazhma was amazing! Very helpful and super friendly! Will buy from her again!
Really Ashley after 11 months and a half we got one new end table and a FLOOR MODLE CENTER TABLE AND FLOOR MODLE END TABLE and they are DAMAGED WOW I GUESS THEY REALLY CARE ABOUT THEIR CUSTOMERS SMH WILL NEVER EVER SHOP THERE AGAIN
La calidad de los productos, los buenos ofertas y por supuesto la excelente atención.
Sad was very helpful and he give us an excellent customer service, he was really nice, and he take the time to show us every single item that we were looking for. I leave the store really happy with my purchase and the nice customer service that Sad give us. “ You Guys have an excellent seller with you “ Thank you Sad.
Wazhma- thank you for your help!
I’m very thankful with Mr Juan S he was very attentive and patience with me and my husband. He took his time to show us everything and helped us to decide what is better for us.
Excellent customer service! Thank you!
Great customer service. We got attended right at the door. They helped us through the whole process. Fast and easy. And great attitude would definitely recommend this store.
Poor customer service
Sales associate Juan greeted me right away and offered assistance in helping purchase my sofa. He was professional and the process was quick.
Very satisfied with his professionalism and patient and this is the second time very helpful and nice
excellent service was very helpful at all times very friendly at all times
Wazham was great! came in on a whim and she really helped me out🖤
Our horrible experience started with this store in 2019 when we purchased our home. We were in need of two new sofa/loveseat sets. I should have known after this instance to don’t give them any business in the future. Our furniture was 3-4 weeks late. They salesman made a delivery promise for a certain date and that promise wasn’t kept. We also didn’t get sufficient notice of the delayed delivery. On one instance we found out 3 days prior to the delivery date that the items were delayed. Eventually we did get our furniture. Fast forward to Fall 2020 during the height of COVID. We were in the market for a 9 piece dining set. We purchased the table in late October with intentions of having it delivered by Christmas. The salesperson again promised that the table would arrive by Christmas. Likewise we sent out the notice to family and friends to have Christmas at our house. In the same fashion as before we got an email probably about a week before the expected delivery that we wouldn’t be getting the table before Christmas. January of 2021 we still didn’t our table and the projected delivery date was pushed out to February. I began to get infuriated with the situation as there was no communication until about a week before the new delivery date telling us it was delayed again. I understand that there was an influx of purchase for house furniture and I understand that COIVD caused delays. They did not give meaningful updates. Like I’m an understanding person, just be honest. Eventually we got to the 12 week mark and our furniture wasn’t deliver. IAW with their Terms and Conditions I demanded my money back and made a promise to never purchase anything from them again. Behind my back my wife purchased a 9 piece table and server. I was infuriated because of our past experience with this horrible company (we actually like Ashley’s furniture just not this store ownership and management). I’m usually fashion the furniture was delayed by 2-3 weeks. We weren’t given much communication about the reasons for delay. So fast forward to the delivery of the table and server. The server arrives complete but the table is missing the hardware. It came in a sealed box, how could it be missing the hardware? No one knows. We talked to someone at the warehouse in Fredericksburg when the table was delivered and they said we could refuse delivery. Which will cause them to re-order the table and push out the date of delivery by weeks. We were hesitant to reorder given our history so we accepted the other option of having the parts ordered and delivered within 7-10 business days. Well next week Friday will be a month and I still don’t have the hardware. My table is sitting in pieces in my morning room. Last week we talked to someone at the warehouse who stated that they would reach out to the parts department and the parts department would let them know whether they’ll need to order it or if it would take 7-10 days. Which the first associate failed to tell us. In fact we were given contradictory information regarding receiving our hardware. The associate said they would check the warehouse and call us back. It’s been a week and nothing. I paid $3000+ for a server and a paper weight that’s holding up my wall in my morning room. Now the expected delivery date for the hardware is in May. I would not recommend this business to anyone. To all service members go to the Post Exchange and order your furniture there. Save yourself the headache. I’d give negative stars if I could.
Saad was very nice to us, he was patient and attentive. We definitely plan to come back again for any future purchases.
Andrea was wonderful , and she helped me out with everything , and everything went by great and service was amazing. She is the best sales associate!
First & foremost, Saad was amazing and comprehensive. He has amazing customer service and a very joyful person! Ashley’s was great, love the furniture.
Saad was great and really helped to give us the best price. Would look for him again!
The salesman Juan Sanez was extremely helpful and knowledgeable about all the items we inquired about. I would highly recommend him again.
Every time I come to this location, the customer service is terrible. I came to the store this evening to buy a sofa recliner set that my partner told me about (on sale) and was ignored for 20 minutes. I had to ask for help and the lady acted like I was bothering her. She answered one question and walked off. On another occasion, one of the reps told me that a bed set was out of stock for months. I went to Fredericksburg location and they were able to get me the same set the following week with a better deal. And they had better personalities! Avoid this place, these people are not helpful.
Iman was very polite and helpful. I was shown exactly what I asked for as soon as I walked in the store. The price was better in-store than on the website, even after using promotion codes. I got the fast delivery date I wanted and was out in less than 45 mins. Great day!
I financed so I received a receipt with the financed amount. However, I did not receive the receipt itemizing all of the items I bought. I called and asked for a receipt the day of delivery. I learned that there was a huge delivery fee that I was not told about. I was also not told about the cost of the protection plan. I got an email of the protection plan, but was not fully aware of the cost. There were items that were ordered that I don’t recall explicitly buying. I did look at one the items so I could understand why that made it to my ordered list. I do have a written copy of all of the items that I picked out the day before financing. And I was not told about the 30% restocking fee until I tried to return some items. Because they are financed, I have to come back during the weekday to get things straightened out. I would not have a problem if I was well-informed or had a itemized receipt to verify all items were what I ordered. I was told that I am the third customer that had an issue with Andrea Lemus. I am in the process of getting things fixed. As long as they are fixed to my liking, I would be more than happy to return to the store with a different salesperson.
Wazhma, Thanks for all the help at the store
Wazma (sp?) Was great! I ordered items for two rooms and had concerns about delivery and she didn't let me down either time. She was very responsive, knowledgeable and not pushy. The store was clean and organized. Deducted one star as you would think the store would price match its own website. That didn't make sense to me.
Andrea was a tremendous help in assisting me with my sofa bed purchase today. She has excellent customer skills & was very professional too!
Andrea was very helpful and fast with the service and knew what we were looking for.
Very friendly and knowledgeable staff
Juan was very helpful , attentive , and professional and helped to accommodate us in anyway he could to help us find a furniture set we where very happy with!
Great experience and extremely helpful in proving feedback. Highly recommend having Juan S. helping!
Andrea did great, her mattress demo is amazing, ask for her at Ashley in Woodbridge, thanks Andrea for a everything.
Iman was great helping me out when I came into the store. She was very patient with me flip flopping on what I was looking for. Overall great experience from the time I entered to the time I left
Juan was very helpful and not pushy. Great experience.
Nelly was very helpful in helping my furniture for my new home at the Woodbridge location. She made the process stress free and enjoyable. If I’m in need of anything else, I will go back to her!
I highly recommend Muneeb which helped me out to have a better experience
Nelly was an immense help in our furniture purchase process! We could not be happier with the service we received. She explained in great detail the delivery and extended warranty and made sure all our questions were answered! Amazing customer service!
Very nice experience. Easy.
Andrea is the best she helped me do everything, thanks Andrea
Wonderful experience shopping at Ashley’s Homestore! Excellent customer service and very accommodating. Great selection and fair prices. Our sales associate was very thorough and helpful. Highly recommend the Ashley Homestore shopping experience!
Andrea did a great job, she helped us every step of the way, ask for her, thanks Andrea
Awesome customer service and great couches!
My experience with nelly was amazing she was very helpful she answered all my questions I will definitely come back and I do recommend this place
This is the worst place we have ever done business with. “DO NOT BUY THIS PLACE” We have been lied to at every step, we have gotten no help and nothing but “we’ll send an email” and “we’ll call you” and we never get a phone call back. My wife and I saw a king bed Ashley online and we wanted to purchase it at a local Ashley Woodbridge store. We placed the order and within 24 hours we changed our mind and tried to cancel the order. We called and no one answered. Then the next day the customer service said they will call back no one called. Then we went to the store and they said the store manager is not here and will get a call the next day but no one called. On the fifth day, I called left voice messages. Six days later, the salesperson called my wife and said she can't cancel the order. We bought a $2800 worth king set bed and our delivery date is two weeks away. Ashley online where we saw the bed clearly said you can return 48 hours before the delivery date. We even explained to them that we saw the advertisement Ashley online that should honor that advertisement. But instead, they wanted us to pay a 30% cancellation fee which is an irresponsible act. We are not recommending this place, do not buy here, go somewhere else.
Nelly is the best customer service person I have ever dealt with. She's patient kind and very respectful.
customer service are very friendly and nice. I would be mention the lady name zafar . She was very active and friendly thanks.
Alberto was very helpful and patient during our purchase. Great experience!
Went to the store in Woodbridge and was greeted by Fahred who was professional and most importantly very patient with us as we can’t make up our minds as to which recliner to get. He was able to worth with us seamlessly as we narrow down our choices and facilitating our purchase.
Juan S. Was very helpful, knowledgeable, and honest. Would recommend him.
Nelly is the best at helping people and she speaks Spanish and English
Zafar was very helpful and assisted us with the purchase of a beautiful dining set and couch set. Great experience and beautiful furniture in the store.
It truly was a great experience, the south associate Saad, it was not only super knowledgeable and informative but also very patient, I would definitely be back, highly recommend.
Andrea did a great Job, thanks for al you did for my family!
Great job to Juan S. Very patient and knowledgeable about the selected items we were viewing. Was able to make a decision same day. Keep up the customer service that was provided to my family.
Saad, is FANTASTIC! He was super nice, and extremely helpful! Everyone there, is extremely pleasant! Such a great shopping experience! Highly recommend!
Andrea is a great sales associate, I bought a great mattress with her, thanks for everything, I’m so happy with my purchase, ask for her when you go to Ashley home store in Woodbridge!
Andrea she gave us a good service.
Our experience with Ashley’s representative Nelly was absolutely wonderful! She was kind, diligent, and professional in helping service our needs and patiently explain pricing, financing, and even ideas for decoration as we contemplated colors and concepts for the area we were furnishing. I can’t express enough how easy she made what is normally an overwhelming process. Thank you SO much Nelly! We will definitely be back to find you for our next purchase!!!
Juan was amazing. I’ll definitely recommend him. The service is top notch
Best service! I always buy from Juan! If he’s not there, ask for Alberto and Val
Mr. Baktash was our sales associate at woodbridge store and he was extremely professional and extraordinarily helpful in finding us the right furnitures and the price we wanted. All in all, superlative service provided. Keep it up the best job doing
Ashley was great. Quick to respond to questions via text. When in store she did not hover over me but was close enough if I had a question I would have given five star but she did not put my full name on credit application. I have a hyphenated name.
Salesman was excellent
We waited almost 3 months for our furniture to be delivered (even though our salesperson said it wouldn’t take that long). Once it was delivered, we realized that the wrong chair was ordered. We refused delivery, but have been unable to get anyone to help us to make sure that order has been cancelled. Customer care tells me that I must talk to the store. I have left several messages that weren’t returned, and when I DO speak to someone, they always say that they need to speak to the manager and will get back to me by Tuesday at the latest. Well-2 Tuesdays have come and gone with NO return call! I’m ready to escalate this to corporate and the BBB!
Very bad service my friend. I went in and no one wanted to help. This lady helped us and went on her phone and left 5 minutes later I cannot believe this!! Ordered online a beautiful dining table just for the chair to be broken!!! Do better!
Baktash was very professional while assisting me with my new purchase. He was friendly, polite, and very knowledgeable with the options available for the purchases I was considering. Thank you Baktash!
Mama beth was very helpfull and she just made our day. She showed us great mattress options. Thank you andrea, she is very great and knows her stuff!
Baktash very professional, friendly and customer oriented. It was very nice working with him.
We were helped by Andrea. She made myself and my family feel very comfortable and approachable. Answered all our questions with ease and shared all information we needed to know .
Very pleased with the service we received. We’d personally like to thank Muneeb for helping us throughout the whole process. We were tightly on a budged and ashley’s wasn’t our first option, as it’s known to have expensive furnitures, but he assured us that we’d be pleased with the furnitures they had with that price range. And we must say we’re very satisfied with the furniture we bought and now just waiting for it to arrive 😁
Andrea is great, spent 10k with her. She gave me an amazing demonstration for mattress, thank you Andrea, ask for her when you go to Ashley in Woodbridge!
I when to Ashley November 28 to buy a bedroom set this people delivered this bad mattress to me I when y back to the store they told me they hast to call the warranty department so it took 2 mouth's for this people to replace a bad mattress that they bring me and they told me the they will deliver my furniture first weak of January and to days day is 3-2-22 and they haven’t bring nothing the Manegers are just making a pay check but those guys don’t help nothing terrible store
Had a great experience at Ashley Furniture in Woodbridge. Baktash helped me from beginning to end to find exactly what I was looking for. He was kind, attentive, and knowledgeable. Thank you Baktash!
Juan S was so amazing and gave us a grade A experience. We shopped around and had to come back to Juan. He was patient, informative and answered all of our questions. He was extremely knowledgeable and thorough. We will be coming back to see Juan when we are ready to purchase a bed!!
I was helped by Wazhma. She was very helpful and answered all of my questions. Thank You and I will definitely be returning. 😁
Wazhma did a great sales job . She is extremely product knowledgeable and very polite. The industry needs more like her Dr Ware
Andrea was amazing! Right from the second I walked in she was attentive and helpful with finding me exactly what I was looking for! She was accessible via text to answer any questions I had in the days leading up to me committing to purchasing the furniture! She was very personable!
Andrea was very helpful and patient! So glad we could buy two chairs from her!
Well set up store, great help from Mohammad, we really enjoyed our experience!
Recently bought a sectional and love seat. Nelly was very friendly and knowledgeable. Helped us through the whole buying experience. She made things very simple and easy to customize the sectional to our specific needs. We are very happy with what we got and the price we paid. We will return to see her for future furniture needs.
Jalen is very helpful, courteous, and professional. He was attentive to my furniture specifications and provided fully amazing customer service.
Great experience as always. Staff is very helpful, knowledgeable, and kind. If you're looking for better sleep, talk to Saad!
Great home store with incredible inventory of quality furniture and home accessories. I was attended by Saad and he was just amazing, really knew all his stuff, I asked a lot of questions and without hesitation he had answers. Great employees like that are what make the home store top quality.
We had Andrea help us today. She was very helpful. We bought a mattress, a couch and chair with an ottoman. I would recommend asking for her when you go there.
Iman was extremely polite and helpful. Any questions were answered immediately. She gave us time to look at styles and makes of furniture before finally deciding on our choice. Purchase was quick and easy. Vic was helpful, friendly and funny. I will recommend this store over and over.
I had great experience selecting a new recliner and sofa; Juan was very knowledgeable and helpful across my visits.
Nelly was super nice, informative and happy to help. She made our transaction smooth and it's much appreciated for a new home owner. Thanks Nelly!
Zatar was extremely helpful in purchasing our couch and table
NELLY PANTA WAS AMAZING AND SUPERIOR PERSON. VERY HELPFUL AND SHE MADW SURE EVERYTHING I WANTED WAS AVAILABLE.
Farhad was so helpful, had so much fun with my purchase process!!
Our salesman was very helpful and took a lot of time with us!!!!
Very friendly service . My sales agent took his time to answer my concerns and find what was best to my personal need.. Great move from previous job to ASHLEY
Every time I come here everyone is extremely friendly and helpful. The employee Saad was extremely helpful and kind he even help calm my antsy toddler while I did paper work. I would definitely come back
Easily the best experience I’ve had shopping for furniture. Juan S. Was very professional and informative and really helped us find what we truly wanted. My wife and I can’t see ourselves buying furniture anywhere else. Thank you Ashley’s Furniture!
Today I was at Ashley furniture SAAD was very patient very helpful great experience Highly recommend this furniture salesman
Nelly was totally amazing, so kindly and very patient. She will help you with the credit and also gave me a lot of options. Is my first time on this store and they got a eternal customer. You won’t loose with this lady.
Juan S was terrific. I'd never been to an Ashley home store before but it was such a nice experience. Juan was efficient and I felt like he didn't BS me at all. A lot of places, they go to get the paperwork, they go to run your card, they leave you waiting on purpose hoping you'll linger or wander and find something else to buy. I sell things too, I know the tricks, I get annoyed when people waste my time. Juan was incredibly helpful and helped me stay within my budget without ever making me feel bad about it. I felt just as seen and valued as customers buying the larger more expensive pieces and felt like all options were available to me but also didn't feel preassured. I think a lot of places make snap judgements on customers based on factors like age, or how they're dressed but I really felt that at Ashley every customer was equally valued and welcome.
Andrea is great, thank you for helping me! Ask for her at the door, she is a mattress expert! I love my new mattress!!
Wish I could give a zero! I can't get the right tables that I ordered, and can't get a refund. IF this is ever resolved, I'll never spend another DIME of my money on Ashley products again. I purchased two end tables in November. I was told that they would be in at the end of December. I get notified that they are in and I picked them up January 18. I get home, open the box and the tables are not even close to what I ordered. I contacted customer care and told them what happened. I was told they opened a ticket and someone would reach out within 48 hours. A week later, I call them back. Again, I'm told that someone will contact me. Days later, I call again, they FINALLY figure out what happened and say they issued me a credit but I have to go to the Woodbridge store, and only that store, to pick out new tables. I go to the store, talk to a manager Robert, show him the tables I ordered on display in the showroom, and he tells me that the tables that I ordered are now on back order until June. He said to give him my name and info and he'll check what is in stock or has a shorter lead time and call me to let me know what is available. Over a week later, I call back and say I'm done. No one ever calls me back, I've had to chase them down every step of the way and I want my money back. I am told that a manager must approve my refund request. I asked to speak to a manager and I was told by Candace that she would not transfer me to a manager or let me talk to one, that it was basically her job to handle this and I would not give my information to a manager or put me in contact with a manager. She said she would ask a manager if they would approve my refund request and would call me back. Guess what, that was 2 days ago and no call back. I called customer care the same day and was transferred me to the refund department, I left a message and no return call from them either. I've had these tables in boxes for a month now. The total lack of customer service is completely unbelieveable.
Juan S at the Woodbridge, Va store was extremely helpful and knowledgeable about all the products he showed us and made the entire experience smooth and easy
Juan S. Was very helpful. We wanted a double recliner for the basement and he made sure we found something that matched our wants as well as our needs. He was fantastic
(Translated by Google) Nelly was excellent, very kind and has a lot of knowledge of what she offers… she has a lot of patience and I am very satisfied. I recommend it 100% (Original) Nelly fue excelente, muy amable y tiene mucho conocimiento de lo ofrece… tiene mucha paciencia y estoy muy satisfecha. La recomiendo 100%
fue lo máximo comprar me atendió Saad y es un excelente 👌 persona ,muy educado
Nelly was really helpful and provided us with amazing service. She was really patient and took into consideration my preferences for a sectional. She even showed us some beautiful lamps for the house.
Nelly was a best customer service
Nelly Panta was excellent and very knowledgeable.
Thx Juan S….
Horrible experience. We purchased a dinning room set and still have no idea when the delivery day will be. After not hearing back after 2 weeks we went back to the store and talked to the "manager" Saad and he said he would update us personally. Since then I have texted and called many times and no update.
Nelly helped us to choose the best bedroom set for our family visits. I strongly recommend her.
This is the worst place I have ever done business with. I have been lied to at every step, I have gotten no help and nothing but “we’ll send an email” and “we’ll call you” and I never get a phone call back. I have had a dinning room set partially delivered and a table missing parts sitting in my dinning room for over a month and I have gotten absolutely zero answers. Somehow my dinning bench didn’t pass quality standards and I was not told why (I was willing to take it as long as it wasn’t a major issue), and yet my table passed quality checks even though it was missing parts and hardware needed to actually assemble it. Every time table has blown past what I have been told by a month or more. I have had one helpful person actually sound like they care and they are from the Fredericksburg warehouse, nobody else has been any help nor have they sounded like they even remotely care. I do not recommend you ever do business with Ashley and I will never do business with them again.
This is the worst place I have ever done business with. I have been lied to at every step, I have gotten no help and nothing but “we’ll send an email” and “we’ll call you” and I never get a phone call back. I have had a dinning room set partially delivered and a table missing parts sitting in my dinning room for over a month and I have gotten absolutely zero answers. Somehow my dinning bench didn’t pass quality standards and I was not told why (I was willing to take it as long as it wasn’t a major issue), and yet my table passed quality checks even though it was missing parts and hardware needed to actually assemble it. Every time table has blown past what I have been told by a month or more. I have had one helpful person actually sound like they care and they are from the Fredericksburg warehouse, nobody else has been any help nor have they sounded like they even remotely care. I do not recommend you ever do business with Ashley and I will never do business with them again.
Andrea is the beat! Great service, understood her job well, I bought a great set thanks to her! Will be coming back indeed!
Great customer service, detailed in describing purchases
Andrea is GREAT! She was very helpful and attentive, and she deserves any promotions or bonuses you can offer her. Also, please know that the fact that she spoke fluent Spanish made the difference to us. Great asset for Ashley, never let her go!
Nelly excellent I recommend her to anyone in the purchase off furniture and mattress she was very knowledgeable too.
With Iman's assistance, I just purchased a new bedroom set. Thank you Iman! 😊
Great experience. Sales person was very helpful. Love all the furniture we got.
Robert was very very helpful and not pushy. Was in last week to look at sofas and came back because of the way he interacted with my friend that bought a bed. Robert was very professional.
Beth was exemplary! She was knowledgeable, Thorough, and patient! She demonstrated the functionality of our purchase and set our expectations around delivery. On a scale of 1 to 5 stars, with 5 stars being the best, I'd give Beth 10 stars! She's a consummate professional!!
Zafar was very nice and professional
I visited my local Ashley furniture store on a Saturday afternoon. They weren’t busy. A service representative at the front asked what I needed help with during my visit. I asked to speak to someone about ordering replacement feet for a Porter Nightstand. My movers had lost them in 2018 and I now live just down the street from this store so I decided to try my luck. I was told they wouldn’t order replacement parts even if I paid for just those pieces. They suggested I make my own. Then they asked if I wanted to buy a new one. I wasn’t pleased with the service because the representative just said sorry we have nothing we can do. A second more senior representative came up and suggested I take the feet off my other one so they matched. I asked why I couldn’t order just the feet? She replied with “We don’t make the news, we just deliver it.” I replied with “So that’s it?” She just nodded. I thanked them for their time and then I left to a sarcastic, “Have a wonderful day sir,” from the more senior representative. I will not buy from Ashley again and I suggest you don’t either.
I loved my experience at the Ashley store in Woodbridge. Yamna was very attentive and diligent and had my best interest as a client in mind. I truly recommend her as your sales associate. The manager was also very nice and demonstrated a genuine interest in helping me as a buyer. I am making this store my new store for buying furniture. Thank you
Andrea is great, good service, ask for her, thank you Andrea!
We had a wonderful experience at the store. We were helped by Andrea, she was very professional and easy to work with. She checked-in on us, but let us browse without feeling pressured. The manager, Mr. Hadi was super nice, he was very accommodating. Both, the manager and Andrea made our experience a very pleasant one. We will definitely look for them again the next time we come to Ashley.
Very knowledgeable, helpful and kind. Not too pushy and pays attention to detail which what you want.
Bought an expensive sectional for our family room. What a piece of junk. Didn’t even last 2 years. They won’t help you after the sale has gone through. Bought the warranty coverage that they says covers everything…biggest lie ever. I just wasted even more money. Had a representative tell me from Customer Care that no one ever calls you back from the Smoketown Rd. store!! Unbelievable. Please save yourself a lot of frustration and money. Shop elsewhere.
Knowledgeable, great customer service, great job price matching to website. Juan was great to work with!
Juan was wonderful to work with. Highly recommend.
Yamna was really great to work with. I came twice in the same day and she helped me both times. She answered all my questions and let me have enough space to walk around the store and not feel rushed. Overall, it was a very pleasant experience and I ended up getting a good deal!
We visited this store for the first time on a Friday. Yamna was the associate that greeted us upon entry. Yumna pointed us in the direction of the items were were looking for and stated she will check on us shortly to see if we had and questions or needed assistance. She did check back in with us and at that time we were undecided. She made sure to give us her name once more and told us we could call or come back when we were ready. Not one time did we feel pressured into a sell. We went home. Did some measurements and decided to purchase one of the items we viewed in-store. We called Yamna to inquire about our selection and asked all questions we had. Since we were ready to purchase that day Yamna collected some info to secure our selections while we were enroute. While enrolled Yamna sent a text answering the questions we had. Once we reached the store Yamna was waiting for use to complete our purchase.
Saad, was fantastic helping us through our Ashley experience! Go buy from Saad!
My wife and walked in looking for couches for our new house and Juan S was VERY helpful we looked around for a while and he helped us narrow it down explained the financing to us and long story less long we were beyond satisfied with our purchase highly recommended to come here for furniture if I could give 10 stars I would
Nelly was very helpful I highly recommend Her to buy furniture for your home!
Juan S. Was very helpful and took his time getting us the furniture we needed. Made sure we were to find what we were looking for. Very great customer service.
Nelly was very very professional and helpful. She made everything right for us and we had an enjoyable experience. Thank You!
Worst experience ever.. I would rather deal with car salesman. I bought a 5 piece set.. To only be told that the tables were discontinued. Which isn't the end of the world but when you tell me I am going to get the floor model table instead at the same price , that is were the problem is.. Not to mention I order this furniture back in late November 2021..Which once again I understood due to Covid-19 material are hard to get in a timely manner. I was then told if I wanted to get different tables that would be ok, But when I picked them out I was told it would be additional $268.00 for a mistake that I HAD NOTHING to do with.. if the table I paid for are discontinued that is on the company..Not the consumer.. Either was I'm NOT a satisfied customer, and I would think twice befor shopping with these crooks.. They take your money and give you what ever.. Unprofessional rude and unapologetic about there part.Im a retail manager. If I had a customer that had an issue and it was my fault.. I must make it right to the best of my ability.. But some how Ashly doesn't care.. Folks DO NOT SPEND YOUR MONEY HERE !!!
Juan S. Was very knowledgeable and polite. He made getting a new couch an easy process.
Juan was great , he helped me and my boyfriend out with buying furniture and making sure we were getting quality furniture.
Juan S was very informative and kind to me and my girlfriend.
Carina at Ashley in Woodbridge VA was great abd provided excellentcustomer services. She was very professional and patient especially since i was there with ny kids and a bit undecided througout. Shr worked with us to explain the different financing options available and answered all of my questions. Thank you Carina. I look forward to receiving my sectional. Faith
Nelly gave the best service and very knowledgeable about all the products I asked about.
I went in today looking for a new bedroom set. Andrea was super helpful and friendly and had me in and out quickly. Would definitely recommend stopping by if you’re looking for new furniture!
Andrea was great. She made sure we didn't have any questions. It was pleasant to not have a consultant who would pressure us about a sale. Overall, Andrea was very professional and helpful.
Andrea was awesome! She is extremely patient and took the time to answer all my questions. If you are shopping at this store, make sure to ask for Andrea!
The worst place.. To shop they will do everything to sell you and after that forget it. including the store manager I found him to be rude
Update #2: Finally got a call back after 5 months! I will be getting a refund for the furniture that I never recieved. At least I will get my money back! Do NOT order from here!!!! All these reviews on here are fake to keep their ratings up! Update: emailed the people below and it's been weeks with no call back in email. DO NOT ORDER FROM HERE!!!!! If I could give it 0 stars, I would. After ordering furniture at the beginning of November and being told "Next Day Delivery" I have only received half of the items as of today. I ordered a mattress with bed frame and for a month now I have a brand new mattress on the floor because the bed frame was damaged. I spoke to personnel multiple times and was met with no solutions only to contact Customer Care. This led me to 2 more promises of furniture, only to tell me the items were again damaged and could not be delivered. First off, if all your items cannot make it through inspection, they must be extremely cheaply made. NOTE: Do NOT refer to the signs all over the store that say "Next Day Delivery" because those mean nothing. They know what is actually in stock, but associates will tell you anything in order to make the sale. I have ordered from Ashley for years, and this by far is the worst experience I have ever had. Would not recommend!
Andrea was extremely helpful, very detailed , she answered every question I had at my visit. I am very thankful for her help, she was polite to my kids during visit. I received exactly what I was looking for. Thank you so much Andrea! Merry Christmas!
Andrea is the best, ask for her at the door! She helped be pick out everything for my new home, thanks!
(Translated by Google) Andrea was very helpful! I really appreciate all of your decorating tips and help me find things that were immediately available! (Original) Andrea fue de mucha ayuda! Aprecio mucho todos sus consejos respecto a la decoración y me ayudo a encontrar cosas que tuvieran disponibilidad inmediata!
Andrea was great at helping us with our purchase!
Juan was awesome and very helpful!!!!!!
Was helped by Juan S. Great help and very knowledgeable when explaining the items I was looking at. He was able to get me exactly what I was looking for!
Giving a 1 star review because I can't give 0 stars. This experience has been extremely disappointing. I do NOT recommend ever buying from this store. My husband and I picked out, and paid cash for our sofa and tables on May 9, 2021. Majority of our furniture was delivered December 3. We were told several times our furniture would arrive within 6-12 weeks, and reminded of this when I tried to get a refund, but was denied because the contract states all sales are final. They are quick to hold a customer to the contract, but not themselves. So, 7 months later, all furniture, except one section of our sofa is delivered, and one of the tables they carried in is busted. When we tried to call to discuss it with them, we were on hold for a while and then sent to a voicemail, so all we can do is leave a message. No one has returned our calls. Do not use this store. It is not worth the headache. They cannot be trusted.
DO NOT BUY FROM ASHLEY!!!They screwed up and delivered the wrong furniture and then reorder the correct set and promised dec delivery and then no call or email for a month, when I called to check was told sorry Jan now. Don’t believe this company on delivery dates, they lie and then say that there was damage and had to reorder….this is what they say to keep you waiting and hope you don’t cancel.
Purchased 10/29 from the Woodbridge store with sales person TJ- we were told we could pick up in the warehouse the next week Nov 4th to be exact and then within 3 days after the sale we are told the items are delayed. Now we are over 1 month later and now they say the table and chairs will not be available until at least February. The most upsetting is that we should have been told of possible delays at the time of purchase. We were blatanlty lied to and now Ashely is binding us to the sale. My son has no table in his new condo until this comes in. He does not have the money to buy another table and we refuse to ever purchase anything else from Ashley ever again.
JC was very professional and knowledgeable. He made our buying experience easy. I would highly recommended JC!
I would stay far away from this place. Not only are the sales people not transparent with the price per unit but the wiggle room in prices is subjective. Additionally, they make false statements on delivery dates. What was supposed to be 4 weeks turned into 8 and then 12. If you want to wait 3 months and over pay, then this is your place to go. Forget customer service as well. They don’t call you back nor do they update you on the progress of your order. Lastly, their warehouse continues to damage the items ordered so who knows when this will get resolved.
They estimated 1 week deliver on my almost $1,000 purchase and after 1 month of waiting informed me that the item would be 4 months late and i could not cancel my order. Should be illegal to lie about that kind of lead time.
We just purchased our couch and Nelly our sales representative had all the patience with us going through all our questions and search for the perfect couch to our new house. We are very happy with our purchase and with the support we had it.
Great customer service! Came in looking for a living-room set for our new home and thanks to the help of Andrea, we were able to find the perfect set. She was very friendly and helpful!
I Always have satisfaction and very good customer service at Ashley Furniture the prices are reasonable.Andrea answered every question we had about delivery and setup.Thats why I gave Ashley 5 stars.Thk u
Saad was an outstanding sales associate today. After allowing me to look around on my own per my request, when I was ready to talk numbers, he was right there and helped pull everything together in a very timely manner. Saad was able to verify availability and help schedule a delivery next week. I'm looking forward to the new livingroom set arriving next week.
Andrea was the perfect sales associate. She was very helpful with our process in purchasing our couch. We recommend her every time!
One of the easiest buying processes I’ve experienced. Andrea was awesome!
Excellent overall service provided by Ashley’s customer service representative,Andrea.
JC at the Woodbridge store helped me find just the right furnature pieces for my in-store credit.
Andrea was absolutely fantastic. We were from out of state, but wanted to take advantage of the Cyber Monday and Black Friday deals before they expired. We told Andrea up front about where we were located. Even tho she did not benefit or gain any commission from our large purchase, she assisted and coordinated the entire sales process with our local store back home in Florida. Andrea pulled item numbers and informed us of promotions that may or may not have been going on back home all the while knowing that she was not getting a cut of the sale. I approached the store manager about the situation to at least express our happiness with Andrea's professionalism and attention to detail. She was top notch. I will be reaching out to corporate to see if something can be done to assist her this holiday season. Job well done Andrea, from Ashley furniture in Woodbridge, VA.
Horrible customer service !! They lie to you while purchasing furniture by giving a delivery date.Expect numerous delays to receive your order. If you ask for some pieces they are even unable to provide you that. They state all their orders are final. So you have to bear the torture :( I wouldn't wish this place on my worst enemies.
JC was a great sales rep. Worked with us and found us the perfect bedroom set. He was very helpful.
My fiance and I just moved to our new house and we decided to do some furniture shopping during black Friday. We walked in and a sales lady, Yamna, showed us all of the discounts. In addition, she gave us multiple tours around the stores and gave us plenty of friendly advice. She wasn't pushy and had a great vibe. The Home store is very big and offers a lot of great comfortable options.
Andrea was most helpful with our purchase!!
Ask for Andrea she is the best, helped me pick out a set at a great price, thank you so much Andrea
Andrea was amazing, extremely helpful and accommodating. My family and I were able to order the set of sofa and loveseat that we wanted. Thank you.
I purchased a temperpedic mattress and when I got home I noticed that the salesperson Zafar had lied to me about the payment. I went into the store on the next day and complained and to cancel the order. After being spoken to from the manager Amad and Zafar they led me to believe the 2nd lie. On Wednesday my things were delivered however the base I was suppose to get was not the one I received. I called the store back and advised them of this and I was told that this is what you were able to buy. They did not inform me of the difference they made to my order. If I had of known I would have cancelled. I then wrote to the escalation dept and received a call and then began to receive more lies. No one called me back I have been trying to reach someone everyday with no luck. If you need furniture DO NOT purchase at Ashely. GO SOMEWHERE ELSE. Ashley is NOT reputable.
I bought a bed today because the service was really amazing. I had already decided to buy a bed but didn't know if I should buy it online. I went to the Ashley Home store in Woodbridge, VA and was met by a very attentive employee named SAAD. I don't speak very good English especially when they're wearing a face mask ( really hard to understand), but Saad was incredibly surprising from the moment we walked through the door until our exit. I recommend to everyone who is attended by Saad and for those who do not speak English, look for Juan who helped us a lot too.
Juan was very helpful and knowledgeable. He would even assist that I do not rush on these purchases which made me more comfortable with him. He seems genuine and really cares about making the right decision, he’s not about commission.
Nelly was very helpful and had a lot of patience
Saad was very helpful and nice. He made sure we got a good deal.
My husband and I had a great experience shopping for our new home furniture. Andrea was amazing and she helped us with everything we needed! Great customer service.
High pressure sales tactics - once you buy, they keep texting you asking when you’re going to come back. Additionally, the quality of the furniture is terrible - dining room chairs broke within two weeks and the couch ripped within a month. This was after waiting almost four months for delivery.
Veterans & military members Do not purchase from this store. On Veterans Day, we spent approximately 3000.00 on a dining table and matching buffet, and after delivery & set up, we explained the table was highly unstable ( not level) and so were the chairs. The delivery techs attempted to blame it on our floor. So we moved other items not put together by Ashley furniture in the same area, and the floor was level. While the technicians were there, my husband Quincy called the store to explain these items were wobbly and not stable. So unstable, we are concerned any weight will cause this dining room table for seven will break. The manager has not called us back as promised, and now after three days, we have spent over 5 hours with different & sometimes wrong numbers given by Ashley to try and get their product the store stood behind fixed. Our next step will be reporting them to the military JAG office for selling fraudulent products they will not fix, which will allow us the proper documentation for a lawsuit in small claims court. DO NOT BUY FROM HERE THEY TREAT THEIR BLACK VETERANS LIKE TRASH AFTER PURCHASE! #VeteransDay2021 #veterans #veteranshelpingveterans #veteransupport
Veterans & military members Do not purchase from this store. On Veterans Day, we spent approximately 3000.00 on a dining table and matching buffet, and after delivery & set up, we explained the table was highly unstable ( not level) and so were the chairs. The delivery techs attempted to blame it on our floor. So we moved other items not put together by Ashley furniture in the same area, and the floor was level. While the technicians were there, my husband Quincy called the store to explain these items were wobbly and not stable. So unstable, we are concerned any weight will cause this dining room table for seven will break. The manager has not called us back as promised, and now after three days, we have spent over 5 hours with different & sometimes wrong numbers given by Ashley to try and get their product the store stood behind fixed. Our next step will be reporting them to the military JAG office for selling fraudulent products they will not fix, which will allow us the proper documentation for a lawsuit in small claims court. DO NOT BUY FROM HERE THEY TREAT THEIR BLACK VETERANS LIKE TRASH AFTER PURCHASE! #VeteransDay2021 #veterans #veteranshelpingveterans #veteransupport
Pleasant experience, the salesperson Becky was very nice and helpful
Trevor was super friendly and helpful, he didn’t stop until we found exactly what we were looking for and had amazing customer service skills please keep him here! Professionalism at its best!
Rosie was our sales representative. Enjoyed her warm personality in greeting us. Very helpful with us in looking at dining sets. Very professional and loved that she gave us space and time for looking around. Appreciated the time she gave in providing us information for promotional sales.
After doing some shopping around, I was surprised that I found that Ashley had the best prices for value. Quality is going to be much higher than IKEA or Wayfair for not that much more money. The buying experience I have had is better than other furniture stores. They do get paid on commission but Juan and Becky were very kind and helpful and didn't make me feel pressured to buy.
Juan S did an excellent job of helping us pick our loveseat. Quick and friendly service.
Juan was very helpful and made furniture shopping a very easy and pleasant experience. We look forward to receiving our new furniture!
Wazhma is such an amazing person, really kind and such a hard worker. She really hit it off with my daughter and now they are friends. She is the best in Ashley’s. She is a great worker.
Nelly was a great sales person and gave us her full attention and helped us choose the best furniture we could get. She is bilingual in English and Spanish and that was a plus because my spouse speaks Spanish only. Thanks Nelly
Amazing place .Go see them ask for Becky Starman she is wonderful. Employees are very welcoming they will get all my business.
Andrea helped me buy a beautiful set, ask for her at the store she is very nice! Thank you Andrea!
Don’t trust anything they tell you! They told us we would get our furniture in 2 weeks it took over 2 month and we still are missing a chair. All they care about is making the sale. Please don’t get trapped like we did because all sales are final!! You can’t even use the credit anywhere else but that location. Money hungry people and when you try to call customer service they tell you it’s not their fault and when you call the store they tell you to call customer service. Would not recommend to my enemies!
As first time buyers at Ashley furniture not only has a great selection of high quality furniture but also has a great team we were Excited to have Andrea Lemus to help us to buy our sofas, she went above and beyond. We will not hesitate to buy with them again and to get Andrea as our sale representative thank you. God bless you.
I received great service and help during my shopping. Andrea was great helping me find what I needed. She’s a great worker.
Nelly was really great.! She helped me get my dream bed.! She was so nice and friendly.!
Juan was so helpful and quick on assisting us, understanding what we want and making suggestions that meet our requirements. We are pleased with our experience.
Amazing, patient, extremely hard working staff! Rosie helped us with an incredible deal on a bedroom set and new sectional!
Nelly was very nice and helpful. She asked questions to understand what we were looking for and showed us all the options they had. She made it a very easy buying experience and we will definitely be back to see her when we are ready to buy again!
Wazhma assisted me with all my needs for furnishing my new apartment. She was amazing, patient and knowledgeable of all the products offered today.
Andrea was very helpful and professional. Her customer service skills were outstanding!
Andrea y Juan buen servio se esfuerzan x dar lo q como cliente queremos
Our sales representative was Rosie. She was extremely pleasant and polite from we entered the store up to when we left. Though she was fairly new, she was strong-willed and confident. She went above and beyond to ensure that we had a pleasant experience and was satisfied with the terms and conditions of the sale. Thanks for your help Rosie!
2.5 months after my furniture was ordered it was to be delivered today. The delivery was a no-show and the store is not answering its phone.
Thank you to Juan for all of his help. He answered all my questions and was very professional.
Wazhma helped us find a great sectional
Great friendly customer service. I am happy with my purchase will be back again.
Andrea was such a great help & was very patient throughout the entire process-both days that I came in.
Rosie helped us find our couch and was super accommodating and helpful! We went to 5+ stores in the area and she was by far the best we worked with.
Juan was very attentive and professional. He had all the information we need in the timely manner. Juan gave my husband and I enough space to look around, yet he was always there when we needed him. He showed all the available options that he based on our personal preferences. We truly had a great experience! And we are definitely coming back soon!
As my friend that I was visiting took me to the store where she purchased this beautiful soft leather couch set that has electrical gadgets for the head and the foot very impressive! I browse the store and found the right desk size. It was made of metal and frosted glass. The desk was perfect for my office to compliment my 8 ft bookshelf. The young sales lady was very nice and assisting me and stated it was online cheaper. Yes it was cheaper. I ordered once I arrived home. It looks nice in my office. Highly recommend it. The desk comes in other colors too.
Juan was amazing! Very knowledgeable and willing to explain everything! Lourdes was awesome also. Very helpful. Highly recommend this location.
Nice selections friendly customer service. As local real estate professional license in MD,DC,VA we do business with many local businesses in each state and this is one of them. If you want to buy something without breaking a bank for yourself or others you can check out Ashley store here or any other locations.
I met with Wazhma, very professional and knowledgeable about all products answered all the questions and helped alot with prices, if you guys are at the market please go see her.
When I walked into the Ashley HomeStore Woodbridge VA Saad introduced himself to me and allowed me to browse the store before He caught up to me to see what I liked. He suggested a few pieces and he listened to want I was looking for. He was very kind and courteous. Everything went smoothly! I will shop here again!
Very professional staff (Yamna and Management) made our experience enjoyable. Prices were reasonable. The delivery and availability of the furniture is quick.
Very professional staff. Made our experience enjoyable. Prices were reasonable. The delivery and availability of the furniture is quick.
Zafar was very nice and friendly. Really worked with us to find what we were looking for.
Nelly was amazing. She helped us so close to closing and showed us everything we asked for. We can be specific in what we wanted and she knew exactly what to show us and how to explain our options to us. Even joked with us a little bit. Fantastic service and we felt like we got a great deal. Would recommend for sure.
Jackie and Juan were great at helping me find a couch for my place. They gave me space to look around and were also easy to find when I needed more information. Thanks!
WAZHMA Very helpful, detailed, patient, knowledgeable, curtious. Overall great experience.
Andrea was awesome, she was extremely patient with me. I am the worst person when it comes to making a decision. I love the set I finally decided on and can't wait to get it.
Nelly was great and very helpful. Went above and beyond to help us find what we needed.
Zafar who assisted us through out our furniture and mattress purchase was awesome, she helped us in every aspects of the question, appreciate Zafar and team. Thank you Nawaraj Bajgain
I was told by the sales person that my furniture would be here the the following week after purchase. They brought a piece of my sectional the following week and it's been 3 weeks I still haven't received the rest. So I have to take off an additional day even though they could've just sent it all at once.
wazhma, good job
Zafar Overall great experience at the store. Staff was very helpful and able to answer all of my questions. Very happy with my visit to the Ashley store.
Saad greeted us as soon as we walked into the store. He did such a wonderful job uncovering our needs for a new couch. He showed us many options and answered our many questions. Overall the experience was exactly what we were hoping for. We will definitely come back to purchase our couch. A helpful tip for myself in the future is to take measurements before shopping for furniture. Thank you, Saad!
Wazhma was very helpful to me today, she really helped me with my selection i really appreciate her help thank you Wazhma
Nelly was really amazing to work with at the Smoketown Ashely furniture location.
My salesman Juan was very informative and accommodating. My experience was very positive.
I ordered $6k worth of furniture back in July. The store and management has given nothing but broken promises when it come to delivery. I still have not received all my merchandise and the organization refuses to cancel orders that they can not fulfill. The manager has yet to reach out despite numerous calls requesting assistance. Buyer Beware. 3 months later and still no merchandise.
Zafar was extremely helpful while I was looking for a new bedroom and couch set. I ended up finding both things I was looking for at an amazing price and was able to work everything out for delivery! Can’t wait for my new pieces to be delivered.
Nelly was awesome! She was very patient, informative and not too pushy or clingy. It was a very nice experience working with her!
We bought a complete living room set back in March from this store and still haven't gotten a solid delivery date. They rarely return calls and when they do they say they'll call back with more info. This place is the worst furniture store I've ever worked with. Definitely would not recommend them.
My husband and I worked with Beth to get a new dining table for our new home. We loved working with her! She was very attentive and helpful, while still giving us our space and allowing us the time and freedom to really think about and talk out our options and decision. When she didn’t know the exact answer to something, she went out of her way to double check for us. We loved our experience and are so happy with our purchase!
Juan was professional and very patient with us. He was extremely knowledgeable and helped us pick an option that would best fit our needs. I highly recommend Juan when you visit the Ashley HomeStore in Woodbridge.
Our experience at Ashley Homesite with Nelly was wonderful. Nelly was kind, patient, helpful, and so nice. I recommend Nelly hands down for all your furniture needs and questions..
Good quality. Great desl.
I had a great experience at Ashley furniture, Saad and Kip were very helpful and were the best to work with!!
Andrea It was great she is very thorough
Horrible customer service, deceitful representatives and a severe lack of accountability is what Ashley stands for. We ordered furniture three months ago. We received four of the more than 15 items we purchased, as of 5 Oct. No updates on when we will get our furniture, as they can only say it's COVID. My question is why are you selling furniture when you can't deliver on your end of the bargain. If I could give -0 stars, I would. Disgusting!
Andrea was very patience and knowledgeable about the products.
Everything was good Juan Helped us pick a good set 👍
We purchased furniture from the Woodbridge, VA Ashley Homestore location with the help of the sales associate Andrea. She was VERY patient with us and was able to provide useful information on all of the furniture. We left with a gorgeous, sturdy bedroom set for our new home!
Juan is a helpful and knowledgeable salesman.
Jackie was very professional and patient. She explained everything that I needed when making my purchase. She's the kind of employee that customers love to deal with when they come into your store. Keep up the good work Jackie👍👍🙂🙂.
Juan is a very attentive and professional Sales man.
Jocelyn did great job showing us all the prices we asked for with always a great attention.
It was great working with Juan. He helped me chose a recliner set. He’s knowledgeable and professional. I highly recommend him.
Andrea did a amazing job she made the experience quick and easy , defiantly will continue to make my purchases at this store and with her .
It's unfortunate that this store has survived the pandemic. The staff is incompetent, delivery folks pretend to be deaf when you speak to them, their customer service reps are professional trolls, and their repair folks are armed with crayons and Windex. I'm convinced the furniture they sell is used. How else can new furniture be damaged and stained the way there's is. If you're ok waiting till 2023 for stained, scratched, uneven furniture, feel free to shop here. They will make it seem like they are giving you a great deal, except the prices are always cheaper on their website. They look dumbfounded when you tell them this. Hint- you can negotiate 40+% here so never pay full price if you make the unfortunate decision to shop here. Not that any of this matters because you will probably never actually get your furniture.
Becky has been very helpful through our furniture purchase and has been always willing to work with us. I appreciate her efforts into enjoying our new home furniture.
Very pleasant transaction. Andrea was great, very helpful.
Pésimo servicio de Delivery y atención al cliente! Programan un delivery para el dia de hoy con fecha y hora programada por ustedes! Y hoy mismo lo cancelan vía mensaje! Nadie llama para disculparse o avisar del cambio del delivery!
Becky was phenomenal to work with. Very knowledgeable on products and helped us pick out a beautiful dining room table.
Enjoy the people and furniture
Love the sofa! Great experience at Ashley Home Furniture!
No hassles, no trick or pitches. Very quick. Thank you Andrea.
On July 23, 2021 I went to the Woodbridge store to purchase a bedroom set for my new home. I was introduced to the salesman Dennis who is continually harassing me to go out with him as I write this review. The bedroom set was to be delivered on July 30 thereabouts. Their delivery personnel was extremely rude, so rude that I refused to have them back at my house. Anyway the box spring was a no fit, instead of asking me whether I still want the boxsprings or not, they packed my boxsprings up and took it away without my permission. I paid for that boxsprings I paid for the delivery they had no right to take it without my permission. When the delivery personnel left my bedroom was in total disarray. I eventually got a boxspring off of Amazon that could fit my bed. Amazon delivery personnel was extremely polite and helpful. I eventually put my bedroom together. I repeatedly called the Woodbridge store enquiring about the boxsprings that is owned to me. After getting the royal runaround. My boxsprings are still to be delivered to me or a refund initiated. I am so frustrated with this customer service. I feel like they are nice to you to get your money. As soon as they get your money the niceness and politeness goes out the window. I will definitely not going back to this store.
My wife and I walked in and we were initially greeted and we told the lady we wanted to walk around and look at couches and would ask questions when we were ready. We had every intention of buying a couch today since we are moving into a new home. We started walking around and the lady came up to us for a second time to start talking to us again about some couches. I had to tell her we didn’t want any help yet again. We continued to browse and she kept creeping around us as we were looking and came up a 3rd time. I had to get stern and tell her to back off. I have been in sales and know it can be tough but it was unreal. We finally came up and she gave us a sales pitch for every couch. We wanted a couch we could get the fastest and told her that. Each couch took 10 min to go over. We left and she proceeded to call my wife 3 times in 10 minutes which is just unacceptable. We went to Havertys and purchased a couch with great customer service. I don’t know who teaches sales at Ashley but you lost one today and I will never be back.
This was my first time buying from Ashley’s Furniture and I’ve had the worst experience ever! I placed my order at the end of May 2021 and we are now in September 2021 and I just now received my order. When I originally purchased the furnitures I was told it was going to take max ONE month from the date of purchase. And I have been trying to be understanding and assuming it’s because of the pandemic. But this morning I got my order delivered and I was missing screws for my bed frame so they couldn’t even put it together, it was left just leaning in my bedroom wall. I was told by the driver that if they take it back it was going to take even longer for me to get the missing screws. I also didn’t get the chest and the dresser to my order. At this point I was frustrated because when I called the store and spoke to a rep I was told I was going to have everything! I am NEVER going to buy anything from this store again. I recommend that if you don’t wanna be going through the hassle of calling customer service multiple times and getting told different things from the representatives and wait for almost half a year for you to get your order DO NOT shop at ASHLEYS FURNITURE!!! This is honestly unsat and they should be honest and upfront with their customers and not lie to them just to make a sale! If I was able to give it 0 stars I would!
Juan provided amazing customer service for me while looking for couches for my new apartment. Very friendly and made great recommendations based on the size of the space I was looking for fill. I will definitely be coming back here for all my furniture needs!
I purchased a 2000 Serta I Comfort HYBD PLPT Queen mattress from the Ashley Store in Woodbridge on 8/11/21, for my niece. The mattress was delivered on 8/18/21. My Niece notice that mattress was smaller then the Queen size we tested in the Store. I went back to the Woodbridge store and sales person was very cold and told me I had to contact the Fredericksburg Store and file claim. I contacted the Store and filed a claim on 8/23/21. I sent pictures of the measurements and photos of the mattress. I measured the bed and it was 56 inches wide and 78 inches in length. The Standard Queen bed measures 80 inches in length and 60 inches in width. The Queen Mattress that was delivered by Ashley distribution center was clearly not a QUEEN mattress. The claimed was denied on 8/31/21 because the manufacture said the mattress was up to specifications. I cannot get my money back or exchange the mattress for another Queen mattress. The fact that it has been less than 30 days and there is nothing the Ashley Furniture Store is willing to do too satisfy me as a customer is crazy. I will never purchase anything from this store again. My niece is stuck with an irregular Queen Mattress. Do not purchase a Mattress from this company.
Day 118 still waiting for CUSTOMER SERVICES TO CALL, AND STILL NO BEDFRAME. Day 115 complained on facebook, immediate facebook response, but no call..... Day 112 and stiill waiting...no communication from ASHLEY. None. Last projected date thanksgiving 6 months to wait with NO BED. Ashley, please call to solve you have our number, pat/cathy curley Day 109 and waiting...updated, stated they had scheduled delivery for tomorrow 9/4, called today to say it was CANCELLED, items sent back to manufactor for the 2ND TIME.....no response from ashley, daughter still HAS NO BED AND I AM REQUESTING REFUND...will be suing for fraud at this point, told june 26th now sept 3rd.....WORST, DO NOT BUY HERE Day 107 and waiting Since this review below, 3 DAYS AGO, no repsonse from Ashley, no reply.....no headboard for my bed, still THANKSGIVING 6 MONTHS LATE...daughter still HAS NO BED. I am requesting a full refund. Buyers beware. Day 104 and waiting Ashley does not meet expectations for professionalism, timely delivery, customer service and honesty. From a very frustrated customer, do not shop there, buy there or expect any of the following above. My family purchased two bedroom sets on May 14 and when we purchased our two bedroom sets, we were guaranteed that they will be delivered the week of June 26. As we were moving to a new house, THIS WAS IMPORTANT TO US. Upon arriving at this date, it took 5 phone calls to talk to someone. This is important as we were moving to a new house. The week of June 26, we were told that they would not be delivered and we would have to wait until Sept. 3. The parts of the order that did arrive, there was a dresser not assembled properly, still waiting for that to be fixed and a headboard for our youngest child is now backorders and wont be here until THANKSGIVING. There has been lies, deceptions, lack of communication, unyielding refund policy. Now, there phone system doesn’t work, computers are offline and our salesperson is not there for two weeks. I should be able to get a full refund when I was guaranteed delivery on June 26 and it will be 5 months late. 6 MONTHS OF WAITING, meanwhile my youngest child HAS NO BED. We bought some of our other furniture from Value City, go there, great communication, customer service and THEY DELIVER ON TIME FOR WHAT THEY PROMISE. Now you will probably see a response from Ashley, oh we are sorry, we will call you, unless you can solve this problem, solve it, I will continue to post reviews, Have a nice day all shoppers and pass on Ashley. Patrick
Yamina was a very helpful and knowledgeable associate. She helped us find exactly what we were looking for and got us great prices.
This is truly the first negative review I have ever left, and I typically don't even like leaving them, but we are so thoroughly frustrated with Ashley Furniture that I'm breaking my own rule. I want to preface this by saying that we are extremely empathetic with the unique and challenging circumstances surrounding COVID - I know it has caused unprecedented delays, challenges in staffing, and disruptions in supply chains. That said, we have received nothing but false promises and dishonesty since the moment we stepped into the Ashley store. We worked with a salesman named Irish to pick out our living room set. Because we didn't have any furniture moving, we were open to pretty much picking anything that we could receive in a short timeframe. We picked out a sofa, love seat, coffee table and end table that we really liked - and we were promised, both by Irish and the store manager that we would receive most of the items by August 15, and the rest just a couple days later. As the date approached and we hadn't received a call to set up a delivery time, we called and were told there were some delays but that our furniture was going to arrive in the warehouse on the 17th, and we'd be able to schedule delivery shortly after that. Again, we were given words like "certainly" and "definitely" in regard to those dates. The following week, we still hadn't heard anything so we called again, only to be told we were looking at the end of September for delivery. At this point, we decided to try our luck elsewhere but were unable to cancel our order. There are certainly excuses at this time for delays - but there are not excuses for complete, blatant dishonesty. Ashley made it as clear as can be that they are willing to say *anything* to make a sale. If you visit this store, please do not be fooled by anyone when they tell you a delivery date.
Yamna was very professional and very polite and was able to assist me in finding the right merchandise for my dining room.
Very disappointed with this store. I placed an order back in May and still haven’t received my furinture. They have tried to deliver 3 times already and every time they come the product is broke when they open the box. I’ve paid for items that I still haven’t received. The items that they did deliver I’m noticing has damages that looks like was covered up before delivery and is now a process to claim which takes time and energy. I should have known the type of business they had going on when I was in the store purchasing because I seen several people coming in complaining about the same issues. And of course they make you sign a no refund policy because they know a lot of people would ask for their money back. Will never buy from them again.
Very disappointed with this store. I placed an order back in May and still haven't received my furinture. They have tried to deliver 3 times already and every time they come the product is broke when they open the box. I've paid for items that I still haven't received. The items that they did deliver I'm noticing has damages that looks like was covered up before delivery and is now a process to claim which takes time and energy. I should have known the type of business they had going on when I was in the store purchasing because I seen several people coming in complaining about the same issues. And of course they make you sign a no refund policy because they know a lot of people would ask for their money back. Will never buy from them again.
Andrea did a great job determining our needs and assisting getting all the logistics squared away. Thanks!
Purchased sectionals on Jan 2021 I was suppose to get them in Feb 2021, never received updates of when I would get them. June 2021 came alone received 2 of the 4 items and they were damaged. Refused the furniture from delivery guys and they stated it was not there problem customer service issue. Nails were sticky out of the sofa (safety issue) sofa had tears. Called 4 different times to different people to find someone who could assist but stated they would bring someone to repair the sofas. I refused due to assuming I purchased new good product and did not want repaired sofas due to how expensive they were. Requested a refund claim and it was rejected, went to the store, the mgr asked me to give them another chance and no luck, the second delivery of sofas were damaged too! Delivery guys did not want to take back the other damaged sofa they left at my house as well taking up spaced including being a hazard (nail sticking out of sofas). Went to the store again and mgr scheduled a pickup appointment 3 more times because the first two they refused to pick the products up even though it stated it was scheduled for pick up. Long story short went back to the store since no one wanted to help over the phone or customer care. Mgr stated he would file a refund claim request but that would not have any info or updates because they would call. I've been calling everyday letting them know we have not been updated or received a call from them...it's August I was told my refund request was approved July 30th....but did not receive a refund. I kept calling everyday letting them know we have no refund and after 2 weeks someone assisted me and stated I still had 2 of the other furniture (which I didn't) remember they scheduled a pick up! So I'm still waiting for a refund.......and nothing I'm beyond furious and would not recommended shopping at Ashley's at all good luck to you if you do. Oh and all items are FINAL sale at the store so refunds are a no....and well I hope one day I can get my refund back..... I'm so over it!!!
Bought some recliners and a bed, told us the bed would arrive in a 3 weeks and the recliners in a month and a half. We are past the month and a half mark and still no furniture. Then I get a call a week later saying delivery is scheduled for all items in my order by the end of that week. A day before the delivery they call and say the rails on the bed are not up to their standard and so they won’t deliver it and when I asked when the delivery would be they said 2 months. I asked to cancel my entire order and they say all sales are final. This place is horrible! I will never buy anything from them again
They do not honor there delivery date whatsoever. Not only was the delay not communicated to me but they have no way to accommodate me for there mistake. I stayed home all day to never have my furniture delivered, I call and get hung up on. I went to the store politely to see what could be done & they had nothing for me.I walk in to the store to se that my furniture hasn’t even left the showroom and they had a pickup the day before. I set up 2 delivery days for a specific reason. This is horrible takes away from the good job my associate did with us
First time shopping at Ashley Furniture store, I always shopped at Value City, well today I have a New favorite store to shop for all my furniture needs. The staff was awesome especially Yamna and Ahmad. Yamna was very knowledgeable about answering every question that my husband and I asked in regards to the different furniture items. Thanks for being our new number one furniture store.
Our experience at Ashley furniture was great. Our Sales Associate, Jackie, helped us find exactly what we wanted. She was friendly, poised, patient, and professional. We will be coming to Ashley for future furniture needs.
The sales person told me my furniture was ready for pick up and then go a call that it wouldn’t be in until 2 weeks later.
Yamna is the BEST furniture consultant I have ever worked with. She is professional and has a wonderful sense of urgency. If you visit the Woodbridge location I would recommend working and asking for Yamna.
Juan was very helpful! We loved his customer service and especially since my mother in law is Spanish speaking. Thank you for a great experience!!
I went to several furniture stores that day and appreciated the selection and friendly staff. Juan was very professional and took great care to make sure I was happy with my selection and was very knowledgeable on his inventory.
A bit pricey for my liking but I'm giving 5 stars because they do have some stuff for cheap people like me and the sales associate was very polite and helpful
I am one happy and satisfied customer! This all happened when I decided to visit this store to find top notched furniture for home. I met Fred. OMG!!!! Fred is awesome, very professional, knows his stuff and will do everything in his power to make you happy. He is friendly, funny and makes you feel so welcome with is big smile. Fred is da bomb! With his help and working with his manager Kip I was able to furnish two bedrooms, living room. Unbelievable prices that no other furniture store can beat. Am telling you have to go check this store out and make sure you ask for Fred. I promise you will not be disappointed. I will not shop anywhere else for furniture but Ashley's now because of Fred. He is the real deal, the best. Thanks Fred! I appreciate you for being so awesome! Keep doing what you do best. #fredashleysmoketownwoodbridge
Yumna was very professional and helpful with my first couch purchase. Highly recommend Ashley’s!
Andrea was very kind and knowledgeable. I came in knowing what I wanted but she helped move the transaction along smoothly.
The help I had at Ashley Homestore was what I needed. I don't like to shop too long in a store but I had a very nice sales person named Crist, he and his manager made everything go smoothly. So I was able to get everything I needed. I will be going back to store to get other things soon.
Mrs. Zafar provided excellent customer service. She was amazing on providing me the best deal on my new bedroom set.
Juan was very attentive and answered any questions that we had. Definitely knew his stuff
My purchase was three weeks late and has not been delivered yet. I went to the store a few times and employees did not care to help at all. I asked for a manager multiple times and finally when I got one, he pretended to care but he was not of help at all. Basically gave me the run around. It is unfortunate, they put me in a really bad spot considering my other commitments. I would never buy from this location again. It is the only store that does not refund or cancel a purchase. Therefore, they will hold it against you and give you the bare minimum customer service after purchase. I asked for a refund many times and all I got "all sales are final" and no cancelation. I explained I am only cancelling because they did not meet their delivery date and they indicated that there contract basely give them an open window to deliver whenever they please.....
I’ve been waiting 2 months for a sectional. When I initially placed the order it was only suppose to take a few weeks. I received a call to tell me that my order was damaged upon arrival to their store and that I would have to wait on a re order. From that point for the next 4 weeks I got txt msgs to tell me that my order was still in process. The next 4 weeks, I heard nothing at all. When I JUST went into the store to see what could be done or if I could get a discount in some way (I’ve worked in the service industry for over 15 years so I know how this “charade” goes) the young lady who assisted me said that “that’s not our problem” when I asked for some sort of reduction in price after I’ve had to wait about 2 months for my furniture. Now waiting on an email to see how this can be resolved (apparently there are 3 different “tickets” for this issue) make it make sense Ashley Furniture. Make it right.
What a great welcome to Virginia. Zero communication skills, acted like they were doing me a favor by actually doing what we paid for. They changed which bedframe we were getting after an absolutely shameful delivery issue, lied about which bed it was. It was NOT a platform like they'd promised so we had to buy box springs from elsewhere. None of them know what customer service is or how to answer a phone. Pathetic. I'll order things from Texas and pay twice the amount for shipping before I ever buy from these awful people again.
If I could do zero stars, I would. Delivery people are INCREDIBLY disrespectful and just mean. Never expected to get bullied in my own home. They were supposed to deliver a bed frame, but instead brought us half of our couch (after being told not to deliver it until both pieces were in stock). Delivery guy told me they weren't going to set it up for us because there was no space, when there wasn't space because we weren't told they were bringing a couch. I did get them to move our old couch to another room for us, but they refused to give me time to get the cats locked up so they wouldn't run out the door, kept complaining that there wasn't space because as I was trying to make space for them. Then when they called customer care for me to confirm that they'd delivered it and "gave me ample time to inspect the product", which they didn't, the woman on the phone wouldn't say anything to me until I said, yes. What else was I supposed to say with two strange men in my house who had already proved that they're bullies?
Will never go to Ashleys Again. Floor Sales is great but the rest is trash. 1). Picking Up the Phone: If they pick up the first time its a miracle. On avg it take 5-10 tried, a very simple fix is to have a old feature on your phone. Btw your mailbox is full. May want to empty it 2). Managers: I am unsure if it is store policy or Corp Policy but, If someone asks to speak to a manager it shouldn’t be fighting the 9 rings of hell to do so. 3). Delivery: Every single one of my orders was delayed by 4-6 weeks. ONE was delayed 6 months. I asked for a refund, they said its against their policy. Eventually i got my refund. The rudeness of some of the delivery teams is also unreal as well. Go support a local store over this.
Never buy from this location! Bought a King size adjustable bed set. The salesman sold me 2 different height mattresses and when they delivered. The guys said you will have to call the store. Dealt with Ahmad and what a bad human being he is. Told me that was my problem and said he would swap out for another thousand dollars. Never go to this store. They lie and once they have your money, you will get zero customer service. They even charged me for pillows that I never got.
Nellie assisted me. She was extremely helpful and professional. I'll be back soon!
I had a great experience, I was looking for a sectional and i had the help of a young guy his name is lam, very patient, knowledgeable and did everything to work with our budget, will definitely recommend this place.
I bought almost 10,000$ worth of furniture from this location in the first week of March 2021. I was told that it will be delivered with six week. I waited six months now and only few items got finally delivered this week. Everytime I call them they gave me a bs estimated date. I went there so I can speak to a manager but he was never there. Some of the items I bought are now cheaper than what bought them for and already lost their value and they refused to match those price because the order was already processed!!! I have no idea who should I talk to and all I keep hearing is promises for some sort of componsention or a solution!!
I wish I saw all the negative reviews before I made a purchase in this horrendous store. Classic bait and switch. Was at the showroom for over an hour and picked out a furniture piece. Asked the sales rep to confirm that the piece was available before paying with credit card at the sales counter. Confirmed with the store staff that what I ordered as the color that I wanted was not on display. Two weeks later, wrong item showed up. Called customer service, was told that the other item was a higher priced item and there is a price difference. Tried to call the store manager, was told by staff essentially that what arrived was what I purchased which defies reality and common sense...why would I even call you if I received the right product? Asked to speak with the manager... was put on hold then hung up on...no return call from Chip - the floor manager. Whether Ahmad the accounting person screwed up or the sales rep screwed up or the store defrauded me by making me pay the higher price of a higher grade furniture then sending me a lower grade piece of furniture instead. At a minimum the manager should call to make things right. The individual I spoke with on the phone simply made it seem like it was my fault and that there was nothing the store can do. Why would anyone go to the store, try out the furniture, speak with a sales rep, the manager, negotiate a price, confirm that the piece is available; then pay for the wrong piece of furniture... Either the store screwed up and sent me the wrong piece of furniture or they charged me the price for my desired piece of furniture then sent me a lower priced, lower grade piece - which is unethical, fraudulent, and illegal. Moreover, sending a customer the wrong piece of furniture then pretending that they knew nothing about is not only infuriating, it is extremely suspicious. It seemed like the store was accustomed to these allegations and immediately tried to deny responsibility. There was no attempt to resolve the issue or to try to send me the right item. I will be making a complaint to the consumer protection agency and to the Virginia consumer protection hotline.
Nelly was very helpful and patient with us while we picked out new bedroom furniture!
Salesperson was nice enough but after looking for a TV stand for the better part of an hour, selecting one and then filling out the paperwork to purchase it only to be told it wouldn’t be available for 3 months and the delivery charge would be $180….will not be returning to this clown show…..
The service here is very considerate and friendly. Yamna is very beautiful and gentle. I am willing to come here to buy furniture and decorate my home in the future. The manager is also very patient and generous
Yampa is the perfect sales associate, very patient while we browsed the store for the perfect selection for our home.
Great experience. Steph was very helpful and made the process of buying a sofa easy and fast!
Jocelyn was fabulous! Very friendly, and patient as I decided what I wanted. The process was smooth and fast.She made sure I received the best deal available. Thank you !
I received exceptional service from Juan while shopping. I told him exactly what i was looking for and we went quickly browsed the store and found it. Update: However, I waited for my delivery only to call after the scheduled delivery window to be told that my furniture would not be delivered until September or October. The worst part is that they knew the day before but failed to informed me therefore wasting my time. So I asked to cancel my order. The team responded and understood my concerns and are processing the cancellation. I still have 4 stars because the situation was handled properly and Juan provided good customer service. Great service would be following up with customer requests.
Excellent costumer services. Mister Juan is the most knowledgeable person and very professional. But he lied. He told me we going to have the delivery in 1 week and 2 weeks pass and not delivery yet. Yesterday I visit the store in Woodbridge and this man said that it can take from 6 to 12 months. Really? That’s no what you told us! It’s your sale strategy? Lies? You wasted our time.
If you looking for someone who will go above and beyond to help assist you with your furniture needs, make sure you ask for Yamna! She is absolutely the best and was very responsive to any questions or changes that I needed prior to making my order. Again if you are looking for exceptional service, ask for Yamna!
Great service. Answered all questions promptly and accurately!! Jocelyn did fantastic!!!
Yamna is super helpful and patient thank you very much.
Great personal service . Friendly helpful staff.
Customer service is terrible. Bottom line, I ordered a couch and was very specific about the date I needed it by. They guaranteed me it would be here by then. Hasn't arrived, I get hung up on whenever I call and no one has called me back. Customer service is terrible. Hasn't arrived, I get hung up on whenever I call and no one has called me back. I will make sure to tell EVERYONE that listens or is ever planning on buying any kind of furniture ever, to not shop from this store. It is terrible.
Rafee was a great help and took care of my needs. Highly recommend
Juan’s customer service was amazing. We explored different furniture and payment options so I could get exactly what I needed at the best price. Definitely 5+ stars!
Andrea made the process easy and was willing to work with us on the price. She checked inventory and gave us all our options. We were able to easily order a new couch in under an hour.
Andrea was excellent. I had a smooth, quick, and easy process. I love the variety and quality of selections available.
Juan was knowledgeable and extremely helpful with our purchase. Great furniture shopping experience
Our sale assistant, Juan, helped us secure our dining room set for a great price. Looking forward to getting our furniture soon!
I purchased 13k of furniture from the woodbridge, Va store which was purchased with the understanding that they would be able to deliver it to my house. Unfortunately, the company was unable to keep their end of the agreement and were unable to deliver some of the furniture. When asking them what would happen with the 3k we spent on the furniture they were unable to deliver I was informed that it would be given to back to us on a store credit because all sales are final. I understand that all sales are final however, they were unable to keep their end of the agreement and I have been trying to resolve this to get my money back for a month and have not been receiving any follows ups or updates on anything. The whole situation has been very sketchy and at this point it feels like predatory business practices. Hopefully this gets resolved but as of right now it seems that they are doing everything they can to keep the 3k. Buyer beware. Their are plenty of other furniture stores that actually care about their customers.
The worse furniture store for the quality and for customer service. Nice in Alexandria VA when buying. Delivery men were not on time and not knowledgeable on putting furniture together (part of package). Customer service persons in Md. were mean rude aggressive and did not want to help whenever we called. Now a couple of years later the sofa has collapsed in part and the plastic cover has broken off and sheds daily. It looked good when purchased but was really substandard.
Worst experience ever .. 1/2 of the furniture was delivered without any explanation .. called the store at least 10 times only to hear a voice mail stating “the mail box is full “ how does a business operate like this ?????? Will never recommend this place
Andrea did an ok job showing us around. She said that she couldn't remember my name since I am one of many customers. Additionally, she did not price match the Ashley Furniture website, and I ended up paying a whopping $1594.00 more than I should have because I paid the store price instead. I called the store after realizing that I overpaid, and nobody answered seven out of the eight times I dialed. FINALLY, somebody answered and said I had to drive back to fix the issue, so I did. The manager corrected the discrepancy, and a new invoice with the correct prices was furnished to me. But I can't give more than two stars because I was way overcharged; the issue couldn't be handled over the phone, which wasted at least an hour of my time driving back to the store and waiting for the new invoice. And I didn't feel cared for. Look around and test the furniture in-store, but please do your homework online before buying in-store, or better yet, buy online!
I brought my furniture back on 3/6/21. We was told on 6/25/21 that everything was in and that the furniture will be delivered on 6/28/21. I only received part of my furniture and now we are being told that there is a problem with the other half of the furniture. We was never called for a delivery date!!!! So I called to speak with someone and they told us that there is a problem with their computer system and and the computer system hasn’t been updated. So they doesn’t know if the other half of my furniture is in stock!!!!!!!!!! This is the first time that We had ever brought anything from this store and the looks at it will be our last….., I am so disappointed with the service right now!!!!!
Andrea was an absolute pleasure to work with. Her professionalism and knowledge of the products were exemplary. We asked her to research many products and she never gave the impression that it was a bother - rare quality in today’s customer service industry. Bravo Andrea! Bravo!
My friend and I visited the store in Woodbridge, and our representative that helped us name was Lindsey as well as the floor manager Kip. She was so helpful, respectful and very patient with us as we were shopping for new couches. We couldn’t be more pleased with the customer care she gave us, except the customer service representative at the payment counter was beyond rude to her. She was price matching a couch for us and she had all the information correctly written down. Not only did he belittle her in front us us, he not once apologized for his mistake. He definitely needs to learn proper customer service training and how to deal with not only customers but with fellow coworkers. If he had an issue, he should of waited to speak with her in private and not in public.
Way over priced
Tamer was very professional and easy to work with. He was able to get us a great deal on what we wanted. He also helped us figure out how to make a decision on a new mattress. We will definitely shop here again
Andrea did an awesome job she was informative and nice and remembered us and helped us buy our first couch!
Beth Foster @ Woodbridge store was amazing! Thank you for your help.
They are more than inefficient and irresponsible. They have 0 internal communication. More than two months ago I made a purchase and they have given me more than 10 different dates, not conforming they still have the audacity to say that my articles are completely delivered for August. August!!! since April. They have 0 customer service, the store in Woodbridge is a mess, the store manager Ahmad never gave me any other options and even to make a refund of the entire order he refused. The saleswoman Stephanie has never answered my messages, they have not even given me their faces. I feel ripped off! I do not understand how they can continue to sell merchandise knowing that there are delays of more than 12 weeks. They are so ethical and efficient that I have been denied the central office phone number and email address several times. Really, I do not advise anyone this store, the worst experience.
Nelly from Ashley’s furniture in Woodbridge helped us and she was very patient and professional. We gave her a budget and she helped us meet our numbers.Nelly’s professionalism and explanation of everything helped make our purchase that much easier. Ashley’s is very lucky to have Nelly on their team.
Juan was absolutely amazing! Made everything go extremely smooth & was simple! 10/10 recommend.
received great feedback and details on two different couches, transaction portion could have been more efficient
Very bad experience! So we ordered our furniture a living room set and a bed and told the sales rep specifically that we needed it as soon as possible as we moved to a new place and had no furniture to even sleep on ! They first told us that we would get our furniture right away within a week so we agreed and signed the lease, no one told us about the no return policy or even the fact that the delivery could be delayed, they got us sleeping on the floor for like a week and some days and they call us and say that it’s gonna be another week till we get our furniture, we wait another week and then it gets postponed to another week and then we had to call them every time to find out what was going on they didn’t even bother calling us to inform us about the delay , it’s been almost a month now and we still are waiting for their call to get the furniture, when we called for cancellation they surprised us with the no return or cancellation policy even though we never even got to see our furniture! Poor communication with the customer about any updates or delivery status and the delivery timings were absolutely false !! Never recommending this place to anyone for furniture purchase ever !
(Translated by Google) We never got our furniture and we are waiting for 2 months and they said 2-3 weeks (Original) Nunca nos llego nuestros muebles y estamos esperando para 2 meses ye dijeron 2-3 semanas
Had my delivery tonight. First, they over tasked their delivery truck crew so my 3pm to 6pm window became a 7pm delivery. Second, the bottom of the ottoman has a huge hole in it that the delivery crew informed me someone will come replace. Lastly, the chaise piece that goes on the end was internally structurally damaged and fabric was ripped. The crew was great and respectful of the house, and they took the broken piece out of the house and informed me that Ashley furniture will contact me in the morning to fix this issue. This rating is just my initial feedback for this interaction tonight. I will update this review and status when everything is here. I understand things happen, and I hope this problem is resolved quickly. Edit Update: Originally they told me they had no other pieces available and they were going to have to rebuilt a new piece for me. They gave me a random week in July to call and see if it was available. A week goes by and some really nice lady at a warehouse said they found the piece we needed in their warehouse and they could deliver the following week. I did finally get the piece and they ordered a replacement for the ottoman and I need to schedule a crew to come out and fix it. Overall, this experience was a lot more extra than it needed to be, and I just wish communication would have been a lot better.
Our sales representative did an awesome job showing us different items. She was patient with us and was able to answer all our questions as well as give us great advice. Excellent sales person. We were able to choose the right furniture for our family.
Visited the store twice and had an amazing experience both times. Juan S. was a huge part in our making our final decision on our couch and bed. He went above and beyond each time to ensure we were happy with the decisions we were about to make. We visited a few other stores but the helpfulness and welcoming feeling Juan made us feel had us come back to purchase our furniture. We will definitely be coming back to Ashley HomeStore for future purchases and working with Juan once again.
Giselle was amazing. Very knowledgeable and very kind. Not pushy at all. I would highly recommend her to anyone. The store was very clean too.
The young lady was very helpful she let me take my time and answer all my questions
Mr. Tamer did an exceptional job showing us the different features of the living room set and the mattress options. He explained the financing that best suits my circumstances. He answered all the questions I had thoroughly. I highly recommend coming here and seeing him!
I was met by Andrea at the front door very knowledgeable very kind respectful help tremendously definitely would be a return customer.
Andrea was amazing. She provided excellent customer service. Please request her if you visit the site.
Juan S was so incredibly helpful!! We’re so thankful for his help, he truly made the process so painless! Thank you so much Juan S!!!
Yes Andrea has been an excellent sales associate I'm finalizing the order now and she rates the five star
Andrea is great, ask for her when you go!
Our sales person Nelly was awesome. She made our buying experience simple and painless. She was able to get us a price that fit our budget. Highly recommend Ashley of Woodbridge!
Andrea/Store assistant was very helpful and knowledgeable on the shipping and best prices.
Nelly was awesome and very very informative and helpful. I will definitely look for her in my next purchase.
Tamer was an excellent associate! Working with me every step of the way! 9/30/21 update Sales associate was helpful indeed yet he obviously is seeing dreams because as of today, 4 months after my order I still have not received my sectional!!! This is by far the worst experience I have had and this is my first and last time purchasing from Ashley Homestore! The sales rep should have been more forthcoming about the time lines that I could encounter but apparently he was more concerned with his sales than helping me select the correct furniture for my new home. I have called the Woodbridge VA store more than 100 times over 2 months with no answer or callback. Only customer care is available but they are limited on what they can do so the left hand can't talk to the right. Please be aware about buying from them when items are not in the warehouse. I've learned this the hard way!
My husband and I had limited time to select a sectional that was in stock and could be delivered. We had done some research on line but Andrea, our sales person was very informative and made the purchase easy. No pressure, answered all our questions, and was understanding of our situation. I would return in a heartbeat. Debby
Juan S. Was simply amazing! From the time my daughter and I walked in the store he took care of all our needs and wants. I would highly recommend Juan to all of my friends and family. Juan's professionalism and patience is top tier.
Great experience and very helpful. Juan was amazing
Andrea Helped me she was the best, so kind that I spend 5k with her. Ask for her at the door truly a professional. Thanks Andrea for your help!!
Maddie made shopping here actually fun. She was more into knowing who she is working with than just trying to sell you stuff. Didn't pressure you into anything and was very confident in her abilities. If you could snag her and have her show you around I would!!!!
Andrea helped me, she was great and professional. You should definitely ask for her when you go in, she was patient with us and showed us the importance of a mattress, we spend $10,000 with her, and I’ll do it all over again. Will be recommending her to all my friends and family. Thank you Andrea
Great service great customer service prices very reasonable
WORST experience EVER! Will NEVER buy furniture from them again. No communication, empty promises, and god forbid the delivery team damages your home........They NEVER respond about damages done!
Not responsible at all, a month ago I placed an order in the store; Since then I have called at the beginning of the week, to confirm dates and nothing. They always have an excuse even today they tell me that I have to wait until the end of the month so as not to charge me an extra delivery.
(Translated by Google) Very good attention, and good furniture. (Original) Muy buenas atenciones, y buenos mueble.
Beth did a great job at helping us find a couch and headboard with a quick turnaround time after searching for a month. She even offered to show us mattresses and other items. Everything was great thanks to her. I hope our items come on time!
Andrea was great. She shared all information on sales and promotional items available for next day delivery.
When come delivery I will give them zero. They don’t keep their promise and also they make you sign a paper so u can’t ask for your money back. They will say no refund. For big company this is a worst thing you can do to you customer. Customer service don’t help at all.
The delivery guys damaged my carpet so, per their instructions, I filed an issue with customer care. Was told I would get a response in 24-48 hours. 40 days, 3 trips to the store and several phone calls later and nobody has EVER called me back. Keep getting the run around and nobody wants to take responsibility. 10+ year customer and 10s of thousands spent at this location and can't even get a phone call to discuss the issue. The last 3 times I've been to the store there hasn't been a manager on sight and the team lead is about as helpful. Unacceptable.
Nelly was beyond helpful and knowledgeable. She went out of her way to ensure I was getting a great deal that would look great in my living space!
Nelly was very helpful an had a wonderful experience!!
Excellent attention and the best experience for me and .y family I highly recommend Mrs Nelly Panta!! And customer Service great!@@
I purchased an adjustable bed frame and bed from Ashely with the intent on buying a couch and some miscellaneous items. The sale team gave me great customer service when I brought the bed and bed frame, however when I came to delivering my items, it never came. I literally had to go into the store for about 3 months because every time a delivery would come it was always the wrong item. They could not square away the problem and it was always an excuse. The managers at the store were very frustrating as they would just pass you to a different manager each time I went there, I even called the corporate office and they were no better at passing the buck. My background is military/ law enforcement and I documented everything Ashely did to me and if it wasn't for my determination of walking into the store I would have never received my items and they would have essentially stolen my money, and I thought that was really low of them to do..I am very unsatisfied with the treatment I was given and the competency of each and every employee that works there, or maybe this was their intent not expecting me to be as squared away as I was. This is just a warning of what Ashley's in woodbridge did to me, so make your own informed decision and just be careful with this company. Thanks for listening world because Ashely didn't want to hear it.
Overall I love there furniture. Bri was very helpful. The only complaint I have is after I purchased and left I wasn’t aware the protection plan was extra 200$ so I called to get that taken off and credited back and anu (I think that was his name) said he would have a manger call me back and he never did. It wasn’t clearly said that I would be paying 200$ more for the 5 year protection plan, or else I would have turned it down.
Andrea was very helpful and greeted me at the door with a warm smile. Andrea let me look around on my own while I took my time deciding on Decorating items. Andrea was very friendly and patient. Thank you Andrea for your help.
Samina was so friendly and helpful with finding an oversize chair for my loft. She is greatly appreciated.
I was helped by Juan he is very helpful and helped explain the process of buying the furniture very well. I’m very satisfied with my purchase and definitely will be back!
Worst furniture experience ever! With that said I like the Ashley furniture products themselves but as far as buying from them and in particular this location that will never happen again. My family and I recently moved to the area and needed to get our home furnished. Ashley furniture was there to help with some decent deals. We were told out furniture would be delivered in a couple weeks. And that was over a month ago and we still do not have our furniture and are told we won't until the end of May. As a father that has to provide for my kids well being that is unacceptable to tell me one thing and then not deliver until months later, especially when my kids are living on camping furniture. When I approached Ashley Furniture online, by phone, and at the store I was met with sorry but there is nothing we can do and all sales are final. If you're ready to wait for months on furniture (even when they tell you it shouldn't take long) and not have the ability to cancel your purchase then this is the place to go otherwise steer clear. Go somewhere else, use a third party that sells Ashley furniture that is clear about what they provide service wise. There are other places that you can go that provide more transparency and better service.
Juan was very wonderful and extremely helpful. Would recommend him to everyone!
Bri was the nicest and so personable! I would recommend her to anyone!! She helped get us all new furniture for the house at a great price plus tried to help with my little one by getting her a balloon. She wasn’t pushy and let us have our space but was there when we needed her! Best sales experience I’ve had!
Jackie from Ashley’s furniture located in Woodbridge across from the mall was AMAZING!!!! She was so helpful kind and sweet and patient with me I truly do appreciate her. Also Ahmad was also extremely helpful With lots of furniture knowledge that I can appreciate. The customer service here is unlike no other I was greed it right away at the door and help and Jackie stayed with me the entire time. If you’re looking to get new furniture please go to Ashley’s and ask for Jackie she is truly I’m like no one else thank you Ashley’s furniture for all your help assistance and knowledge Along with excellent service thanks again!
Great experience ! Love this store! My sales person Bri is awesome I will definitely be back !!
Great experience my sales person Bri was amazing. I will be coming back.
Great experience shopping for some living room furniture. Juan S was very helpful in walking us through all the options and answering all of our questions.
Bri was amazing and very professional, we left happy with our purchase
My boyfriend & I went in today & we were VERY pleased with how helpful Bri was! She helped us find the perfect couch & loveseat set for right at our price range!!
BEST experience buying new furniture! Both Noel and Billy were great! I came in by myself, and as a woman, we often feel pressured and taken advantage of but this was NOT the case. I let Noel know what I was looking for and he found exactly what I needed in a timely fashion. Great customer service from you guys! Plus, great deals!! Everybody, see Noel! 5 Stars for sure 🙏🏽🙏🏽🙏🏽
DO NOT BUY THEIR FURNITURE. Poor customer service, has taken several months to receive my dining table set, multiple deliveries due to the table and barstools being damaged. They do not accept returns nor care to deliver quality items, called to speak to a supervisor/manager, never received a call back. They sent a technician which was garbage, did not solve the issue.
Juan took the time to listen to my request and then worked to find the chair I wanted.
Poor Customer services. Furniture ( bedroom set and Dining Set) delivery dates were poorly coordinated with us. We were suppose to get it delivered in a week but got it 2 weeks late and it was partially delivered. The Delivery and assembly person forgot to bring the hard ware to assemble the bed. Now they will mail us the hardware in a week. The remaining portion of the furniture will be delivered by the end of the month. The bed is not assembled and yet and we did not hear back from the driver as to when to expect them to be back to assemble. The ware house dispatch person was not cooperative at all and poor customer service as well
I came into the store today to look for a couch with a chaise. Briauna greeted me as soon as I walked into the store and let me know she would be the one helping me. She showed me around and answered my questions in detail! She even helped me swap pillows on a couch so that I could get a sense of different decor I could do at home.
Good service and deal! That seller is very friendly and will purchase again in the future.
Juan was great! He was very professional, informative and made us feel comfortable about our expensive purchase! Highly recommend for anyone to ask for Juan as your sales associate. He wasn’t clingy or pushy (most people are when you try to buy something) he was not at all and we really appreciated that. Excellent service! 👍🏼
If I could give zero star’s I would. Everything was fine, until the day of delivery when my fiancé and I were lied to. We were happy, finally found the makeup vanity my fiancé had been looking for and ended up also finding a chest dresser and nightstands that we both agreed on. So everything went great, they delivered the day they said they would. The delivery guy was great, and was upfront with telling us that one of the nightstands was missing a handle. He said he had notified his supervisor that morning and that it was being ordered. We should get shipping information by end of that week. Then asked if we want to send the piece back? To confirm that he was being truthful, he called his supervisor in front of the both of us and we heard it from him that it was ordered that morning. Being just a handle and it was ordered that morning we both agree it was no big deal. We also were told during the confirmation of delivery that the handle had been ordered and should be shipped out with in the week. Fast forward to March 26th, 2 weeks after delivery. We have yet to hear from Ashley Furniture with a part tracking number. And when I called to talk to customer service they couldn’t find any information it had been ordered. I was told then they’d call me back that day and they would call the parts department to find a tracking number. I never received a call back. Turns out my part was never ordered. They simply said that to get me to except the furniture. The handle wasn’t ordered until the 27th after I called them back a 2nd time. When asked to talk to a supervisor there wasn’t one available. And after calling back a 3rd time to get a tracking number for the part that I had just been told was ordered. I was now being told that, the parts department could take up to a week (April 4th) to get it ordered and that maybe at that time they would have a tracking number. This is completely unacceptable and not how you build a loyal customer base. I would suggest if you are looking for furniture that you might look elsewhere or at least find a store that seems to care about customer service.
Juan was very well informed, hospitable, and friendly. He helped us to make informed decisions and listened to our needs.
Juan is extremely knowledgeable. Very patient. Great personality. Thanks Juan!
Juan was Awesome. #thecuretons
It was great until they didn’t keep their promise on delivering my sectional set in 2 weeks. When I messaged the sales manager who helped me he told me that it would take another week. It’s now 3 weeks since purchase, and it looks like It will take another 2 weeks until I get my items delivered. When I expressed him my disappointment on the delay he just answered “it’s just another week...sir” like it is nothing. I found that a very poor customer service by not keeping their promise and the way he responded to me.
Andrea was very helpful answered all the questions i had and explained everything super well she was awesome
Juan was very informative!! I really appreciate him. Thank you
Lance took great care of us tonight. We walked out with a top of the line living room. He was really awesome, and we will be back here next time we need more furniture!
Updating a 5 star review. The delivery guys damaged my carpet so, per their instructions, I filed an issue with customer care. Was told I would get a response in 24-48 hours. 40 days, 3 trips to the store and several phone calls....and nobody has EVER called me back. Keep getting the run around and nobody wants to take responsibility. 10+ year customer and 10s of thousands spent at this location and can't even get a phone call to discuss the issue. The last 3 times I've been to the store there hasn't been a manager on sight and the team lead is about as helpful. Unacceptable. Update: Customer care replies to my google review saying they want nothing more than to help assist....what a joke. Where have you all been in response to my emails, phone calls, trips to the store??
BLUF: Check out the furniture in store, but then just order off of of the Amazon page or website. One of the floor staff members, Beth, is very nice, knowledgable and attentive, which is one of the main reasons I'm giving this store several stars. The gentlemen processing my payment didn't seem the kindest to Beth, and he incorrectly stated that I couldn't pick up my furniture at the Warehouse until Wednesday (Beth had said Tuesday, she was right). This store also does not honor Ashley's price matching policy; I found the exact table on the Ashley's amazon page for almost $100 cheaper plus free shipping and they wouldn't refund it like the online store would.
Had a great experience with Bri, My wife and I came in with the intentions of paying a lower price that was given to us from a previous employee at a different location. Sadly it was far off from what they can actually offer, with that Odd ball thrown (us being kinda upset) she still continued to be a great employee with great customer service and did all that she could to work with us! I highly recommend having Bri as your sales associate. Respectfully, Rodriguez family
Juan S greeted us warmly, told us about the awesome deals running and when I explained what I was looking for he helped me find the perfect compromise for me and my partner. Not clingy or pushy. Explained in detail, very knowledgeable what I could expect putting things together. It was quick and painless. The hardest part was pulling out the CC.
Juan Saeng was exceptionally patient, professional and knowledgeable about all aspects of the purchases. Very well done!!!! Would definitely come back and ask for Juan!!!
Andrea had so much patience and was just absolutely wonderful! Definitely coming back to her for any of my furnishings!!!
I received the best service experience while visiting the store today. Tamer made my buying experience wonderful. He was very helpful and knowledgeable!
An awesome purchasing experience! So much to chose from and Andrea was exceptionally helpful, especially when we changed our minds about 10 different times. She even helped us move furniture to see how it matched. I will definitely come back.
After waiting 5 months our dining room set was delivered, but the buffet and table were damaged. I refused the order and after talking to the store manager at the Woodbridge, Va a new set will be delivered this upcoming Tuesday. Last time I buy from Ashley Furniture! Done!
Worst experience ever. We purchased two bedroom sets. The drivers were talking bad about us thinking we didn’t understand Spanish....contacted the store and spoke to multiple representatives...couldn’t get ahold of the manager and the drivers also damaged the furniture. We didn’t receive all of our purchased items in our order...and been trying to contact the store and no one has been able to resolve this issue since NOVEMBER!!! it’s a shame. We are now in mid MARCH. If I could give you a zero star I most definitely would’ve
Juan was nice and very helpful. 100% would recommend looking for him!
Tamer was really helpful and answered all our questions regarding living room sets. At the end, we were able to select a variety of items that he showed us and explained.
Juan was wonderful to work with. He is very knowledgeable about furniture. No pressure . Great help
5 stars, my sales rep Juan S. was great. Very helpful and informative.
Came in looking for bedroom furniture, Nelly helped us pick a great set. She is very knowledgeable about the products and was very pleasant to work with. I would definitely come back for future purchases.
Juan is very helpful and give us a very good customer service. Best sales person
Ordered office furniture from this store Dec 2020 was supposed to receive it in Jan, then Feb it’s March was told it still wouldn’t arrive until May. spend your money else where
Nelly was amazing!! Fast and on point she knew what I was looking for! Thank you
READ ALL THEIR REVIEWS THEY LOVE TO DISAPPOINT! This store is a joke! They tell you lies and then disrespect you on the phone and in person. I placed an order for a sectional that was promised by the sales associate to be delivered by the end of February I declined other options because I needed the sectional by a certain date . I didn’t receive the order and I decided to follow up with the store. Not only was I met with a rude lady(Cici) at the customer service desk over the phone ,she made smart remarks ,laughed at me and hung up on me so I went over to the store in person only to face the same rude response and attitude from the manager on duty(Malcolm) he told me dealing with him was a waste of my time basically he also refused to even deal with the rude phone call situation I mentioned to him . I asked for the store manager and I was told he is off till Friday , I asked if he can give me a call and Malcolm said the store manager will have other things to do so if I need him I need to call him.You can tell disrespecting paying customers is the norm at this store , they have no standards at all. I haven’t received my order yet and I do not want it anymore.I’d rather spend my money at a place of business that has respect for it’s customers.
Juan was very helpful and knowledgeable while helping my husband and I shop for a new couch. He was very friendly and welcoming. I highly recommend coming to Ashley’s and asking for Juan!! Amazing service!
Jon was great. After a thoroughly informative presentation by Jon at Ashley Furniture, we decided to make a major financial investment in our health by purchasing a Tempur-Pedic King Size Medium Hybrid mattress, Tempur-Pedic smart base and accessories. Due to Andrea’s kindness, patience and consideration of our pandemic related concerns, we felt safe enough to return after a day of reflection, to finalize our purchase. We look forward to receiving it next week. Thank you.
Nelly is so wonderful. She went out of her way to help me with a payment plan application and accompanied me to complete the application process. It was a pleasant experience. Ask for her name when you come to Ashley HomeStore.
We worked with Ashely online assistant Savanah Tunes and she did an amazing job at getting us the couches we wanted faster than the physical store could and for a cheaper price. She was very nice and pleasant!
Andrea was awesome. She was patient with me looking and changing my mind on different items. Very patient and never once got mad that I kept lokking at different things. She also honored the online price since it was cheaper than the store. Highly recommend her for your sales person.
Terrible follow-up service. During my visit on Monday I worked with Bri and she assured me the delivery of a sofa for Friday of the same week. On my expected delivery date, and after not receiving any follow-up, I called customer care and it turns out the sofa was actually on back order and it would be a couple of weeks before I could receive my sofa, mind you I paid for multiple deliveries for multiple items. After making several phone calls I was finally able to get in contact with someone at the store. The lady I spoke with was unapologetic for my concern and said the best she could do was Tuesday of the following week after she finagled my sofa from a different customers order. Seriously terrible service!
If I could leave a negative star review I would. This store is the most unprofessional place ever. Hang up on people and don’t properly escalate complaints or try to resolve anything. They ask to accommodate so many times without a reasonable resolution. Save your money, shop somewhere else.
A great salesman attentive ...alert and always has the customer best interest in mind I will always use Juan and will refer people because I know they will be taken care of 100 percent!!! It was a pleasure thanks...
Bought a loveseat and couch. They were scheduled to be delivered on the same day. I've got my couch but no one knows where the loveseat is. It's been weeks. I don't even want it anymore. I just want my money back. They keep giving me the runaround. Filed complaint to the BBB and will give them another week before taking legal action.
My husband and I had a wonderful experience shopping at Ashley’s Furniture for a sofa set. Our salesperson Beth was helpful and very knowledgeable about all of the products we looked at. She informed us about the differences in fabric, their upkeep and durability. We are very appreciative of the service we received there and will return for future purchases.
Outstanding customer service and hospitality. Andrea helped me and my family find the best deals and exactly what we were looking for.
Andrea was very patient and helpful. Not pushy at all! We got our couch. Cant wait!
I love Ashley’s, me and my husband just brought our first house , we wanted all new furniture for our new home , we went to value city was not pleased came to Ashley’s and nelly made us feel so comfortable like we was family we told her what we was looking for and what our budget was not only did she stay in our budget we got a great deal and everything I wanted. If you go to Ashley’s ask for Nelly , thanks Nelly The Knight family
Had a great experience working with Bri. She helped us find all the pieces we were looking for to add on to our sectional. She answered every question we had, and assisted in setting up the delivery of our new furniture.
Worst experience ever!! We ordered our furniture in November , we were told it would get delivered to us by the 2nd week in January. It instead got delivered in February but when it got there the sofa is damaged. They re-ordered it and was scheduled to deliver tomorrow, now they’re calling me saying the new sofa is also damaged and they don’t have a timeline for the replacement to be delivered. And they won’t let you cancel it, it’s the worst customer service I’ve experienced. Never again
We chose Ashley Furniture over its competitors because they promised quicker delivery. They did caution there could be delays, but even with the delays we should have had our furniture in 4-6 weeks. Every time I’ve checked the status of our new furniture they have moved delivery by one week. Now they are saying the week of 2/25, though our initial delivery date was 1/30. This review is just to caution those who would use delivery dates as part of their decision making process. I wonder if we’d gone with the competition if we wouldn’t have our furniture already.....
Andrea was able to help my husband and I find the perfect fit of living room furniture for our new home. We feel satisfied with her service and the supervisor service as well!
Nelly was great como to visit Her!!
Andrea was very patient with me. She answered all my questions and verified the availability of the furniture. Very helpful and pleasant to work with.
Nelly did a wonderful job recommending us sofas end tables, and coffee tables. Great prices during presidents sale too!
Very nice person that helped us. Knowledgeable about the furniture.
Bri from the Woodbridge Ashley Furniture store was the best furniture sales representative we have ever had. Period. She was friendly, knowledgeable, patient, honest, professional, didn’t try to upsell us, and actually listened to our furniture wants and needs. Furniture shopping usually is an overwhelming experience, but Bri made it a very pleasant one. If I could give her more than 5 stars, I would.
This is my last time I shop in any Ashley Furniture store! I am done with all the nonsense of getting my furniture. I received partial delivery today and now am being told that the dining room set is going to be delivered the middle of March 2021. The sad part is that I purchased this on Black Friday, 2020, and the store telling me that they have are pending word from the merchandiser and understand my frustration. It shouldn't take this long for new furniture! Ashley Furniture has lost a customer and once I pay off my Ashley Furniture card I will be shredding the card!
Bri was great in helping us select a new mattress. She took time to explain the features and helped us select the perfect mattress.
Bri did an outstanding job helping us select a mattress. She was able to arrange a convenient delivery time that worked with our schedule.
Got a great couch for a good price here. Andrea assisted me while I was browsing and was very helpful and attentive. Even came in on her day off to help me verify the measurements.
Bri was very helpful and knowledgeable
Juan was great to work with! He gave us a ton of info and was super kind and easy to work with. He wanted to make sure we chose what would work best for our family with 3 small children and pets! We ended up getting the Ashlor Nuvella sectional!
Horrible service. All due to the delivery dates. Then they will try an place the fault on you." You miss understanding." Lack of communication. Tell me another way to interpret JANUARY 25, 2021. When delivery didn't happen . I called back and was given another date. February 5, 2021. That didn't happen. Then customer service play you . Will never do business here again. BTW. I never received a courtesy call : Stating that the date had changed again.
Worst customer service experience I have ever dealt with. Employees seem to not understand what is going on and where items are when shipping from the warehouse in Fredericksburg. If you are on a time budget for something DO NOT get anything from this Ashley’s location if it will be shipped. You won’t get the item you ordered and you will only get any information regarding your order if you actually drive there and go inside and talk to someone face to face. I will never be shopping at an Ashleys ever again and will advise my friends and family do the same.
I hate this place. I think the whole corporate is bunch of crooks. It's been over 6 months and we have not gotten our furniture. Last month after constant inquiring, they gave us a date for delivery. On the delivery day, half of the furniture was missing and the other half was damaged. We had to send back the damaged part with the delivery people. its been 2 months since then. Every time we go to find out, they have one thing to say, "you will hear from the corporate office". I doubt we will even hear back from them. They aren't willing to refund and we have been without furniture for the past 6 months. Save yourself all the headache and trouble! Avoid Ashley home store!
They will give you the run around about everything, they do not return voicemails. We have been waiting on our order to be complete since September. Every time we call for an update (they will not call you when they push the order back) they tell us it will be another month. We ordered the end of September, our new “estimate” is March 19th. They will put you on hold for 30 minutes to say sorry they have no information.
I'm still waiting on 3 recliners I purchased back in December. I'm upset because the sales person told me at the time of purchase it was only going to be a month. After a month passed, I called to check on the status again this time they said April 27. I called today now there saying June. This is unacceptable.
I went to the Woodbridge Ashley Store, and The sales Representative Bri help us tremendously, she help led me and my hubby made a great decision on our dining table.... Loved the customer service!!!!!!
Juan was so helpful and displayed a lot of patience. Very informative as well as kind. We will be coming back for future items.
Place was great. Lots of options. Lance Webb was great and funny.
Went in for a dinning set and Andrea greeted me and gave me her upmost attention and listened to my needs and wants. I will definitely refer her to friends and family that are in search for new furniture.
Think long and hard before ordering furniture from Ashley Homestore! We ordered a new dining room set the first week of Oct. 2020. Half was delivered the end of Nov and the rest delivered in Dec. However, there was some large chunks out of the table delivered in Nov and continually get the date of repair pushed back week after week. We just got ANOTHER push back into next month. Unacceptable given the price of their furniture!
MAJOR SHIPPING/AVAILABILITY DELAYS. We made a fairly large purchase from Ashley Furniture in Woodbridge,VA in early October 2020. Part of the order was in stock and delivered in a timely manner. We have received ZERO communication in regards to when the rest of our furniture will be delivered. It has been almost 4 months and they have not responded to any of our attempts to find out when the rest of our order will be delivered. We paid for everything in full at the time of purchase and have no idea when we will be receiving it. I have called the store many times and left a message with the sales team and customer service team (when those mailboxes aren’t full) and gotten NO RESPONSE. I have also emailed the customer service team as well. NO RESPONSE. Do we have to get lawyers involved to actually receive the items we paid for? That seems drastic but a resolution needs to be had. I understand that covid-19 has created shipping and manufacturing delays but how long are we expected to wait for something that has already been paid for? We want our money back or the items we paid for. I left 2 stars for the review because I actually have no issue with the personnel in the store. I expect that some generic response to this review will be generated and will offer no real help so I will have to go to the store and be “that guy” when I get there. We need a resolution NOW. If not, we will seek legal council to help determine our options. I will also reach out to local news agencies to try and see if they are interested in letting their audience know that they should not be making any purchases from a company that continues to sell inventory that they don’t have.
ABSOLUTE WORST CUSTOMER SERVICE EXPERIENCE IN MY LIFE. 1. Our salesperson was incompetent and rude. She was literally just sitting in the back of the store when we first came in (I did not initiate the sale with her, unfortunately my other family member did). When we asked her basic questions about the deal on the recliner set we wanted to purchase, she had to repeatedly go back and forth from her computer to check the information. Despite that, she still told us incorrect information. We had to get the manager involved because she was so confused about the pricing on the deal. Once my partner had lost patience with the situation, the manager attempted to pacify him but the sales person just sat there shocked like she didn't understand how bad her service was. She never apologized and had the nerve to look irritated herself. The whole time we finalized the deal she was standing there tapping her pen like she had better things to do. You have one job!!! Providing good customer service! Honestly I felt sorry for her at first because I thought she might be new so I let it go but I shouldn't have. 2. The manager was a jerk. Our recliner set was separated into two tickets because the sofa was on back order. We wanted the loveseat to be delivered first because we had no furniture in our new home. So when we got the loveseat and realized it did not fit the space we had, we decided to cancel the sofa order. FIRST, it was a separate order. SECOND, it was on backorder with no concrete delivery. Omg we called and called. Repeatedly got put on hold with no one returning our calls. We had to call over a number of weeks. We have lives. Jobs. A pandemic. FINALLY, a manager decided to speak with us and when we told him we wanted to cancel the order and get a refund, he said no, that it was one purchase and they couldn't break the deal. IT WAS TWO ORDERS separated. Then finally we said we would call corporate. He literally LAUGHED IN OUR FACES AND TOLD US GO AHEAD. I could not believe it. 3. We lost money. Finally this angel of a lady from corporate helped us out after we explained the situation and processed our refund. BUT, we lost money due to their re-stocking fee which is crazy BECAUSE THE SOFA WAS OUT OF STOCK!!! HOW IS IT POSSIBLE I HAD TO PAY A RE-STOCKING FOR SOMETHING THAT WASN'T THERE?? It's a mystery. After everything we had been through, I just accepted what we got because I was tired of being treated so poorly. 4. Your computer system is either slow or too cumbersome for employees to process billings through. I was waiting for the salesperson to process my purchase for an inordinate amount of time. 5. There were multiple times we spoke to people in the customer care line where they sounded like they didn't know what was going on. I want it to be clear that this is not about money. It's just about giving good customer service and treating people respectfully. Not just when you're making a purchase, but through out the whole customer service experience from the beginning to the end. I still like some of the furniture at Ashley but I don't want to repeat this experience. It really took away from the joy of buying our first home.
I walked in to buy a specific piece of furniture to go with a set I had already owned. Bri greeted me upon arrival and had the friendliest upbeat personality. She was able to help me immediately. While in the store I decided to look at a couch set I had had my eye on and Bri was able to assure me that it would meet my needs and I would love it. The process was quick and easy and actually quit pleasant. Thank you for Employing such a bright star in a world where customer service is at times lacking. I will be visiting her to purchase my mattress In the future.
Andrea greeted us with a smile and friendly demeanor. He answered all of our questions and helped us pick the perfect couch and mattress for our new place. Completely happy with our experience.
Always know for best Quality products 1) Representative Name BRI is one of the best person And full of knowledge of product, quick in resolving all questions and concerns customers have. And works towards providing every possible discounts customers can get I totally 100% recommend BRI for everyone out there shopping From Ashley.
Representative was excellent and courteous ! I will return to this store to make more purchases in the future. (Zafar)
Did a great job, just enough info when we needed it and not bothering is when we didnt
Poor store and Poor customer Service, I recommend not to go at this particular Ashley!!!
I had a sectional dropped off today and the chase was broken. When I called customer care they told me that sometimes this happens and there is nothing they can do about it. But I don’t understand how this comes out of the warehouse broken. I would like to have sat on my couch today but guess I will sit in the floor!
Worst experience ever, beware of any purchase from this store. We bought a dining table and a bed from this Woodbridge location to be delivered in a few weeks. The lady that helped us had told us we could make any changes as long as we did it before delivery. A few days later (before delivery) we wanted to cancel the bed and get a refund or at least a store credit. To our disbelief a rude “manager” named Malcolm told us that purchases made are final and wouldn’t even let us exchange the bed for something else. In fact he said “you signed for it” and just walked away. Corporate office said they had no control over independently owned stores. Use your hard earned money somewhere else.
Bri was so helpful in our furniture buying process! She let us browse as long as we wanted and answered all our questions and explained our purchases and deliveries. She was great with my little kids an even my husband had an enjoyable experience! Thank you Bri!
Bri was awesome. Professional and knowledgeable!
Tamer was great and very helpful. I was able to get the furniture I wanted and he provided excellent customer service!
Beth was very helpful and efficient.
Fantastic experience. Very easy and efficient. Maria was great to work with! Would definitely buy from her and Ashley Furniture again.
I just want to drop a quick note on our experience at Ashley Home store. My wife and I were in need of a good mattress, came to to the store just for a mattress but after speaking with Bri with and her broad knowledge of sleeping, we had no idea of how bad we had it. But Bri with her broad knowledge and experience helped us on making an awesome choice for a great bed. We would definitely recommend Ashley Home store to anyone looking for a new bed experience. Ask for Bri she really knows sleep.
"Our salesperson was very professional and curteous. Great staff - everyone was a lot of help and very friendly. More importantly we found a reasonable price and stuff availible. These days most of the furniture stores take the order but do not delivery on time and make excuses everytime for the backdated delivery. This store stand alone in terms of delivery, price and great staff"
Excellent Services! Friendly, Bri took her time, didn’t not rush us. Gave us different options., gave us time to think. Thank you for your help.
Excellent service 👍🏿 My salesperson was awesome and shopping experience was phenomenal. I was in and out of the store in less than hour. I'll be back again in the future whenever I need to purchase new furniture.
Nelly was really nice and stuck with us despite our numerous requests
10/10 amazing experience, Beth had helped me looked for a couch and helped guide me with the right couch and in my budget range. if I were to attend Ashley’s I would highly recommend Beth Foster
I had confirmation regarding a pick up on a certain date, drove 3 hours to the warehouse just to be told one of the cabinets is not in stock. Not one email or phone call and then I’m told I have to come back or pay for shipping. Horrid service and high prices
Samina was very helpful! She helped find exactly what I was looking for.
Please don’t buy furniture from this Woodbridge store. After making a purchase don’t expect anyone to help you. Store manager and team ( Jill, Valerie, Savannah from corporate) at the Woodbridge location give poor customer service. They won’t honor their delivery date and will charge you cancellation fee when you try to cancel even though they don’t have the item available. We were supposed to get our furniture in October
Run away, don’t ever buy from this store. Very rude stuff specially their manger Malcom, he threatened that he is going to make it even harder and him and his stuff kept laughing about it. Horrible customer service, I bought my stuff last August, I was promised end of October then November then December and I went to check on January to know when my furniture is coming because I am traveling, they told me no clue and you can’t cancel and lie to me by saying that we never promised you any dates. I called customer care and everyone to solve the problem but they don’t seem to care so, I will take legal actions against them. I warn you don’t go there.
The worst experience ever. I purchased last August and I didn’t received anything yet, I called and went to the store to check on my order it’s the worst customer service . They lie about the the date every month. Very rude stuff including the manger his name is Malcom. Run away and don’t ever think a bout it buying.
OPEN THIS WHOLE REVIEW!!!!!!!! DO NOT BUY ANYTHING FROM THIS STORE!!!!!!!! if you intend to get it within a couple months. I ordered over $5k of furniture from this store and was told if would be delivered in 3 weeks. When I called to see where the furniture was they told me it wouldn't be here for another 2 months. When I talked to customer service they told be there was no way it would have ever been delivered in 3 weeks and that the salesperson must have "misspoken". When I asked if I could get a refund they told me all sales were final and there was nothing they could do. The salesperson was clearly telling me what I wanted to hear to get me to buy the furniture so he could get the commission. Really really bad business. 11/23/2020 - I wanted to confirm that I reached out to the email provided below two separate times and never got a response. I will continue to reach out until I receive a response. This is what I have come to expect from a store with such poor customer support. 11/25/2020 - I have sent another email begging for a response and still have not heard anything. 11/27/2020 - I have reached out on every social media outlet I can think of still haven't gotten a real response. I have filed a report with the attorney general so hopefully that will spur them into doing the right thing. 12/1/2020 - STILL NO RESPONSE! I CANT BELIEVE HOW UNPROFESSIONAL THIS COMPANY IS AS A WHOLE. 12/7/2020 - I have still not heard anything from this email. I have sent multiple responses and not even an acknowledgement that they received this. It is clear that no one reads the email you asked I use to help. THIS STORE WILL GIVE YOU THE RUN AROUND UNTIL YOU HAVE NO MORE ENERGY TO FIGHT. They will be speaking to my lawyer soon. 12/14/2020 - We have still not gotten the furniture we purchased. We were told it would be delivered tomorrow but now they are saying it won't be until Jan. 5th. When I called the local store to try to ask why this was happening they told me they had some of the items but would not ship them until everything was in. When I frustratingly asked them to send what they had the person at the "help desk" Isabella hung up on me. 1/13/21 - I order an identical night stand (Ashley brand) on Amazon on Monday the 11th and it's going to be here today, IN TWO DAYS. Save yourself time and anger and just order through a third party. Plus the lying salesperson doesn't get a commission. I wish I would have done this from the start.
*Woodbridge VA Store- NIGHTMARE ENDS WITH WRONG DELIVERY- COFEE TABLE IS THE SIZE OF MY LIVING ROOM* This has been the worst customer service experience I have EVER had. I made a purchase 11/9/20and was told it would arrive 12/4. Once that time passed and there was no communication from the store, I left messages for the customer service at the Woodbridge location, but never received a call back. Starting 12/12/2020 I called customer service (corporate) and was told that there has been a delay, and some people are still waiting for their items from July. I explained that if there was an extensive delay I would rather cancel my order and get my money refunded. Corporate customer service told me this is not something they could help with, and that they would have to refer me back to the store. I called 12/19, 12/22 (4 times because I was transferred to the store & was disconnected/hung up on- Amanda at Corp. was understanding but she said only the store could help me), 12/23 (Isabella at the store told me the manager Malcom could not talk to me now because 'he has to make sales'- said he would call me back after 7pm. I never received a call). 12/29 x2 because after holding for 20 minutes I was transferred to the store and had to call corporate back because no one could/would help me at the store- Asad hung up on me (At Corp. I asked the Rep Sherida to speak to a manger and she told me that there was not one available. I told her I would hold, and she said that I would be holding forever and there was no one to help me. She said she would email a manager named Timia who would call me in 24-48hrs but I never received a call back). 1/5/2021 I called back because no one reached out to me still- I explained to another rep what was happening, and they told me that my order was at the Warehouse and ready to ship. At this point, something that should have been so simple- 1. The items were delayed. 2. Customer said 'no worries, but cancel and refund me. 3. TURNED INTO CUSTOMER NIGHTMARE because the STORE has no regard for customer service and no manager cares enough to call back... So, to get it over with, I said, 'great just deliver them'. They explained they could deliver 1/9/2021 and I said I had an appointment in the morning on 1/9 but I could do the afternoon. She said someone would call me to schedule. I specifically asked, 'will it be a person calling to schedule, or will it be a robot' and was told it would be a person... On 1/8, it was a robo-call that stated delivery time was during the time I said I was NOT available. I called to cancel and was told there would be a fee- I explained the whole situation again- the rep waived the fee and rescheduled me to 1/12. On 1/11 I got a call letting me know my bookcase was damaged and would not be delivered- they would resend and set up another delivery. The other items came today (a love seat which is perfect) and a COFFEE TABLE THE SIZE OF MY LIVING ROOM! The store ordered the wrong coffee table... On the sales notes it says "Lift Coffee Table"- which is a 36" Square coffee table that has storage and a lift. They sent a HUGE Rectangular coffee table. I refused delivery and called customer service where again they told me the STORE has to help me. Again- Asad at the store said a manager could not help me because 'they had sales to make', but that he would look over my paperwork and call me back. I explained everything that I have went through and explained NO ONE FROM THE STORE HAS CALLED ME BACK IN THE PAST 2 MONTHS and asked to speak to a manager and was still refused because 'THEY HAVE SALES TO MAKE'... Through this entire process I have been patient, understanding, and calm. I have explained that I would rather speak to a manager than turn to the internet reviews and BBB- but unfortunately this is where I am at. Hopefully someone from Patient Satisfaction cares enough to read this and will call me back to help me.
We were greeted at the door by Zafar and then allowed to make our selection which we appreciated. The furniture we selected was the perfect color and height for the area it will be placed in. The sales person was helpful and I would shop here again.
Nelly was very helped u greet me very nice i am glad she help meo
Zafar has provided us a really good customer service, She is the best!!
Samina was so helpful without being overbearing. We were going to leave and go to another store but Samina was so helpful and pleasant to work with that we wound up staying and finding the perfect couch for us! We had a great experience!
Sale rep (Zafar) was very knowledgeable, professional and courteous. She made shopping at Ashley Home Sale very efficient, timely and pleasant - stress free 😀
Nelly was very helpful!
Update: after Ashley furniture reached out on this review to “save face” I emailed them like they asked .... to no avail. No reply from them. Sticking with my one star - no stars if I could . Oh and still no couch yall!!! Still waiting for a couch bought on September 19, 2020. First expected delivery date was November 10th 2020, then December 14th 2020, just had to call because it’s now the 17th of December, and now they say January 4th 2021. Wtfffff bought a couch bc I needed somewhere to sit, spent $1200 and by then time it gets here my lease will be up. Won’t purchase from here again.
Went to Ashley’s with vague idea of what I wanted. Bri, was so courteous, helpful and patient. She also had great taste, each recommendation was thoughtful and tailored to my taste. 5 stars customer service would def recommend☺️ ⭐️ ⭐️ ⭐️ ⭐️⭐️
We purchased a sectional sofa today and Bri was extremely helpful with all of our needs. She was kind and knowledgeable. Overall, we had a wonderful experience that was quick and pleasant.
Bri was friendly, cheerful, kind and knowledgeable. She helped us make adjustments to our order and clarified details with a positive and professional attitude. Update: The single star is only because Bri was kind. She personally deserves 5, but since I am rating Ashley as a whole.... We understood that due to covid, production and delivery are behind. What's so bothersome is that with $12k tied up in the order, we are promised a delivery date after delivery date with repeateded changes, no warning. We take time off to make sure we are available only to experience no-shows. When I called mutliple times to inquire and reassure the agent I understand it is not her fault, I was met with a flippant attitude. Well, why should she care I suppose...it isn't HER $. When we finally receive a partial delivery, the furniture is either defective in some manner or missing! No reason as to why, just "Sorry, it didn't make it on the truck." We did not sign, requested the delivery crew take the furniture back with them as it was poorly constructed (young driver tried to say "Oh that's because of the carpet." No, it's because it is poorly built. He would only take some items back on the truck when my husband asked. The diver's response was immature and mocking. We were polite, explained why we would not sign and the driver acted like a child, as if it was personal. Then, we speak with a manager in costumer care who guaranteed a call the following day so that we may reach some sort of resolution, whether cancel everything or deliver quality furniture on time. No follow up calls, no responses to our email. Nothing. No furniture, no cancelation, no resolution. Just $12k tied up so that we can't even shop elsewhere at the moment for fear Ashley will keep the funds with no appropriate action and product exchange. Extremely disappointing. They tell you what you want to hear to make the sale and give you the run-around when they don't follow through.
We ordered our furniture the beginning of August. We'd just bought a new home and we're so excited we bought a big living room couch with storage ottoman, a dinning room table with an extra bench, and a six piece king bedroom set. When we ordered we asked about delays due to COVID and they said gave us the week of September 12th that we were okay with because hey it's a pandemic and we weren't going to start sleeping in our new home right away...They NEVER ONCE called us to let us know there would be a delay. We had to constantly call them and ask where our furniture was. We were constantly LIED to by the people who did speak with us. One day our chest of drawers was ready to be shipped, the next day it wasn't. We asked to have two delivery's because we wanted to have our bedroom furniture ahead of time. Guess who had to sleep on a mattress on the floor for two months? We did! Thank God we didn't purchase a bed from them because we would have been sleeping on the bare floor! We didn't have a dining room table until a week before Thanksgiving and I know the only reason why we received our furniture is because we were calling weekly. They told us they OVERSOLD our bedroom set and they had to tell other people to change their order but we were one of the last few people who could have the set...lucky us I guess...but they didn't deliver the whole set at first and we were basically given covid infested furniture since we were given the display furniture from the Manassas store. So yay! We got to pay full price for used furniture! We were told that they wouldn't install the mirror on our dresser because it was a liability, when we paid to have them assemble the furniture. Also we wouldn't have even gotten that because when we went to the store to speak to the "manager" the lady said she was the manager and honestly just kept coming up with excuses about how the warehouse is different than the store and yada yada yada. We made an expensive purchase! To be treated less than and dismissed with our concerns is unacceptable. We werent being unreasonable we just wanted the furniture that WE PAID FOR. And don't even get me started on customer "care" they don't care, they want you off the phone and to tell you whatever lies they can, to get you off the phone. Once they have your money they don't care about you. I told them on the last delivery over the phone that I was very unhappy and asked what they were going to do and who I could talk to and the woman in the phone said she'd push this up to her supervisor and guess what? They never called back. I'd rather pay more money another furniture store to be treated with respect and kept informed of my purchase. There was no need to lie to me. Run the other way when shopping here! I will say the people they got to put the furniture together and deliver it we're spectacular. They were super quick and super respectful of my home. But based off what the manager said "the warehouse is different than the Woodbridge location" so they don't factor into the 1 star.
Due to factors we cannot control, I understand and have been very patient waiting on my furniture to be delivered. I ordered bedroom sets in early October and currently still waiting. However, I am extremely frustrated because this location has not once called me to update ant changes in my order status. As the consumer, you should be informing us of these changes and or delays. My delivery date changed from 9 Nov, 23 Nov, 26 Nov, 8 Dec, 28 Dec. The only reason why I know these dates is because I had to call every time. When I do call, sometimes it's hard to get ahold of anyone and will be left on hold for 20+ minutes. This is so unprofessional to leave your customers not knowing. Update: went to the store to speak to the Manager, they were not there and now my new delivery date is "expected" to be 28 Dec. At this point I just want a refund. Update: As of 29 Dec, furniture pushed back again. "Expected" to have it 4 Jan. Ordered furniture 8 October.
DO NOT ORDER ANYTHING FROM HERE!!! They told me my furniture would be here the week of 11-24-2020... I said to my sales rep!!! Are you sure?! He proceeded to say it would be more then two weeks after. So I said “as long as it’s before the holidays I will be okay. He promised me that it wouldn’t even take that long!! They call me that week and tell me that my furniture will be delivered and for me to have everything out the way for the movers. So I did and got rid of all of my living room furniture for free!!!! So they could come and set everything up!! THEY ONLY DELIVERED MY FIRE PLACE ON THE 11/27/2020. So I call back and ask where is my sofa and living room tables and they told me that it won’t be delivered until the week of 12/14/2020. So I was patient and waited. I also told them NOT TO DELIVER ANYTHING UNTIL ITS ALL AT THE WHERE HOUSE!! So I’ve already started paying my bill WITHOUT MY FURNITURE!!! And they said that I would let have to pay anything until the day it’s there which was not true!! The automatic payments is coming out my account still!!! WITH NO FURNITURE!!!!!!!!!!!! I call the the 16th of December because I was like “okay almost the end of the week and they haven’t called” I get on the phone with customer service and they tell me “ we “THOUGHT” we informed you that your furniture will not be arriving until the week of 12-24-2020!!! I JUST CALLED TODAY AGAIN!!! AND THEY TELL ME 1-11-2020!!! I had to sit and celebrate the holidays on the floor with my family because they made so many promises and I have absolutely no sitting area. It makes me so uncomfortable to even have people over. It’s insane I couldn’t have my x mas party and I also missed out on. Having my next few events I planned but now have to cancel because I do not have my items. I talk to a sales rep and he completely hung up on me when I questioned him about my delivery. STOP MAKING PROMISES TO YOUR CUSTOMERS JUST SO YOU COULD GET PAID. This is honestly insane at this point I just want my money back. I would honestly rate NO STARTS AT ALL IF I COULD!!
Update: I emailed the support email a week before thier reply to this post and have not gotten a response yet. They keep changed dates on which my furniture will arrive. For the past month they say its coming in the week I call. Called on Monday, they say it will be in on Wednesday. Call Thursday It will be in two weeks from now. I won't be shopping here again.
Although times are rough right now due to Covid pandemic, and many warehouses are backed up Sasha and Samina helped me to their best of their ability to find something I liked and that they had available at my earliest convenience.
This Ashley (in Woodbridge) was so much better than one I visited in Fairfax earlier this year. We had great customer service from our sales person Maria and the management and staff. I will go back to them from now on for all my furniture purchases.
I just recently bought from them. They rob people with including rates and prices without approval. I tried to tell them I didn’t approve for certain add-ons, they told me it had to be included.They charged so much for delivery service for merchandise under 500. The seller told us, the delivery fee was set like that because of labor and building process...... the furniture came built already. Even the delivery workers told us that this store can’t Be trusted and to shop else where. For their own employees to know what’s going on within tells you a lot from their Conniving sellers just to make profit. Never buying from this store again.
Horrible customer service
Excellent we got a fantastic lady Nelly she was able to show us many different options for a sofa sectional with bed very nice service. And beautiful prices excellent service.
Very bad and rude customer service either on call or at the store. I ordered a living room set on October 2nd and on delivery day, 11 weeks later, I found many items missed so I rejected it The delivery men reported that I was not at home and when I went to the store the manager Mr Ahmed was very rude with me and my daughter he left us during discussion .
This is just a PSA to NEVER purchase something from Ashley Furniture in Woodbridge, VA. They are not corporately run, as it is an individually operated store. We purchased an item back in July and have been through the ringer with significant delays and terrible management. Since they are not corporate run, there is no higher you can go than the store if there is an issue. All I can do it post and let people know to never shop there. I have already filed a BBB complaint. Hope this saves someone months of torment.
Bought a full living and dining room set back in August, here we are end of November and still waiting around. They tell you that they will keep in contact and let you know of delays, but they don't. The date just moves to the right and they don't care to make anything right. All I have gotten for my trouble is a couch and a love seat. Tried to get in contact with the store manager and no call back or constant excuses. While I understand COVID impacts supply chain, it doesn't impact your ability to keep the customer up to date. Instead delivery dates come and go and not a word from anyone. I have to chase them down for answers. Recommend you shop elsewhere for better service. Update Dec 4th - the Last update we got back in early Nov, was the rest of the furniture was supposed to be at the warehouse this week. It is Friday, No call No communication. Sent an email to the below address and response from Ashley on Dec 1st. No response. 1-Star still stands. We seriously thought we would have all our furniture before thanksgiving and at this point its doubtful it will be here before Christmas. For reference we bought our Furniture on August 8th. Update Dec 9th - No call no email after the last delivery date came and went, no email response based on the feedback from the owner below, had to call the customer fulfillment team AGAIN to get an update and surprise surprise, delayed till Jan. So for those still playing at home, we are 6months without what we have paid for. No proactiveness from the Ashley team.
Just feeling the need to edit this review and ask the following question to this store: WHY reply to these poor reviews from customers you have failed to provide with fair, honest and professional consumer services and support saying that you are sorry and want to help, asking us to reach out, etc. if there will be no responses or contact made? I have filed multiple complaints, talked to multiple employees at various levels and am STILL waiting for responses (weeks later) from members at every level of this corporate company. So disappointing and very embarrassing on your part. Ordinarily I am not one to leave reviews, but after my experience dealing with Ashley Furniture, I feel like I need to. My fiancée and I were moving and needed furniture, and when we visited Ashley Furniture in Woodbridge/Dale City, VA, we were assured by Malcom, their sales representative, that our furniture could be delivered the week we moved in. Given that we both currently have to work from home, it was necessary for us to be able to get set up as quickly as possible. My fiancé told Malcom our concerns, and he assured us that the furniture would arrive that week, Friday at the very latest. If it weren’t for our jobs, this would be less of a big deal, but we simply cannot work (I am a teacher) without it. Again, Malcom assured us that everything would arrive in time, and we spent over five thousand dollars based on these assurances. That week came and went, and now we are being told that our furniture isn’t scheduled to arrive until December 20th, at the earliest. Also, because all sales are final, we cannot modify the order in any way. They refuse to speak to us regarding the issue knowing that they have our money and we have no recourse. I am totally understanding that in the current moment we need to accommodate each other more than usual, but in this case, they lied to us to make a sale, and now that there is an issue, they refuse to help or even respond to us. Beyond the necessity of the furniture, this was our first major investment in our first home together, and to get scammed in this way feels very disheartening. We took this decision very seriously, and I now completely regret going to Ashely Furniture. Hopefully posting this online can put me back in touch with them to help solve this problem, but if nothing else, it can serve as a warning to others to not do business with Ashley Furniture.
Bri did a excellent job. Her customer service was great with greeting us at the door and asked how she could help. After listening she toke us to the area and talked to us about the furniture. We looked at 5 living room sets and did buy 1.
Juan was excellent and patient. She was very knowledgeable and honest. Great experience!!! Ask for Juan when you go !
The worst customer service ever I really don’t think they even car
I have never been so disgusted with a company and my entire life, the lack of customer service is clearly present I went and asked for a manger with a complaint and ignored while they where standing just a few feet away. This company wants to lie to you to get you money and could care less wether you are satisfied or not and even when you haven’t received your purchase in a reasonable time they make you jump through hoops to get answers and avoid at all costs possible giving you a refund they are extremely willing to say anything to get you to sign that dotted line and take your money but the service ends there. Try to call corporate home office to receive the same service and get no answers just avoidance and lies one person tells you what you want to hear and the next calls that person a liar. I am in the process of refurnishing my entire home have already spent almost a thousand dollars here and had planed on spending more but after the service my wife and I have received Ashley’s will not see another dollar of my money and I hope to get what I have spent back dealing with this company is not worth any deal or furniture stay clear from here and buy beware
No star at all I have never been so disgusted with a company and my entire life, the lack of customer service is clearly present I went and asked for a manger with a complaint and ignored while they where standing just a few feet away. This company wants to lie to you to get you money and could care less wether you are satisfied or not and even when you haven&'t received your purchase in a reasonable time they make you jump through hoops to get answers and avoid at all costs possible giving you a refund they are extremely willing to say anything to get you to sign that dotted line and take your money but the service ends there. Try to call corporate home office to receive the same service and get no answers just avoidance and lies one person tells you what you want to hear and the next calls that person a liar. I am in the process of refurnishing my entire home have already spent almost a thousand dollars here and had planed on spending more but after the service my wife and I have received Ashley&'s will not see another dollar of my money and I hope to get what I have spent back dealing with this company is not worth any deal or furniture stay clear from here and buyer beware
I have never been so disgusted with a company and my entire life, the lack of customer service is clearly present I went and asked for a manger with a complaint and ignored while they where standing just a few feet away. This company wants to lie to you to get you money and could care less wether you are satisfied or not and even when you haven&'t received your purchase in a reasonable time they make you jump through hoops to get answers and avoid at all costs possible giving you a refund they are extremely willing to say anything to get you to sign that dotted line and take your money but the service ends there. Try to call corporate home office to receive the same service and get no answers just avoidance and lies one person tells you what you want to hear and the next calls that person a liar. I am in the process of refurnishing my entire home have already spent almost a thousand dollars here and had planed on spending more but after the service my wife and I have received Ashley&'s will not see another dollar of my money and I hope to get what I have spent back dealing with this company is not worth any deal or furniture stay clear from here and buy beware
I highly recommend Ashley Furniture in Woodbridge location. Because I ordered my furniture just last week with great price. Ahmed Hadi who is the manager of Woodbridge location he is great help us out to find a best option for us. Also, Mrs. Beth figured it out about delivery and my payment.Today on Dec 2nd it delivered. It's beautiful white recliner sofa no scratches no damages. I love it.Thank you Ashley Furniture I love to purchase again.
I highly recommend Ashley Furniture in Woodbridge because I ordered my furniture just last week with great price. Ahmed Hadi who is the manager of Woodbridge location he is great help us out to find a best option for us. Also, Mrs. Beth figured it out about delivery and my payment.Today on Dec 2nd it delivered. It&'s beautiful white recliner sofa no scratches no damages. I love it.Thank you Ashley Furniture I love to purchase again.
LD was amazing at the Woodbridge VA location was very knowledgeable, professional,accommodating, friendly and patient not pushy. Answered all of our questions. There was another gentleman that worked with him that was friendly as well unfortunately, didn't get his name. The price was very good better than Bob's Furniture! Love Ashley Furniture and their staff they never disappoint 🙌 👏 🙃 12/1 - Pt2 This is disappointing, my furniture was supposed to arrive today NOT one, NOT one phone call to give an update or status of my order. I spend over 2 hours on the phone today to find out my loveseat was in but not my sofa the sofa may not arrive until next year. This is REALLY REALLY UPSET ME some one could have called me to let me know this and it should not be this hard to speak to someone the young lady I spoke to said there is no way they could have told you that it would be there 12/1 OH now I am a LIAR...this is EXACTLY what I was told. She told me to come in and pick out another set .. SERIOUSLY.... we were conviently disconnected I am not on hold yet again. This is ridiculous..... I am really disappointed with you all after giving you such a good review then I get treated like this. I get COVID but that does not excuse someone calling me and telling me something. No I have no idea when I am going to get furntiture???? Come on someone in management needs to contact me I am NOT HAPPY AT ALL....
We worked with Bri to order our new bedroom set. She was courteous and a pleasure to work with. We will definitely come back to Ashley Furniture in the future!
Ashley Home store has beautiful furnitures, great quality, and great staff.
I usually do not leave reviews, but this was worse than a car dealership and an inconvenience. Only reason I’m giving 2 stars is because the rep was very courteous and kept me updated. I found a bed on the ‘Ashley Furniture’ website for a good deal and wanted to purchase it. Assuming it would benefit a local business and any sales person, I reached out to the store to purchase the bed as long as they were able to price match the online price and delivery cost. Originally, I was told the online price would be matched. After 8 hours of price changes and excuse after excuse why it’s taking so long, I was told they would not able to match the price and delivery cost. And of course...the item was no longer available online. How convenient to say the least! This entire price matching process from the actual Ashley Furniture website baffles me. In the end, I may not even purchase the bed when it becomes available because it’s been a terrible process. If I do, it’s probably best to purchase directly through the ‘Ashley Furniture’ website...smh
I went to Ashley Home Store in woodbridge and Mr Ahmad and Ms Zafar went above and below to help me to get good deal with patience and make me feel very satisfied . I am highly recommend this store and and manager . He is awesome and Excellent. I will come back in future for any other need without any regret . Thanks again Ahmad .........
Called from Atlanta to the Woodbridge store had the pleasure of speaking with Bri. She took the time to answer my questions in a timely and professional manner. Great customer service.
This is the only review I have ever written, but this is the worst experience I have ever had at any store. I have spent 3 months waiting for my couches. They continue to say it will be delivered the next week and then nothing ever happens and they blame COVID-19. The couches finally came today and they are different colors! I have spent the last 4 hours on their phones and they keep hanging up on me. I asked for my money back for the seat that was not delivered and the general manager, Ahmed, said that there are no refunds even for things that haven't been delivered; item 19 on terms and conditions. He said that there is nothing I can do about it and that he is hanging up now, which he did. I have gone to the store and they have yelled and said to bad. They literally sold me something that doesn't exist and said that I can't have my money. Please! Please! Nobody should buy anything from this store. I will be reporting them to the Better Business Bureau. My response to the owner's response: This is more than one botched experience. This is due to your operating procedures. There are many examples on how you scam your customers, but for the purpose of time, the following three examples will suffice: 1. You place most of your items "on clearance" even though they are not actually lowered in price from its expected value. Reason: Because your terms and conditions state that anything sold on clearance can not be refunded. So once a customer is charged, their money becomes your money even if you do not deliver on the expected exchange of services (THIS IS ILLEGAL BY THE WAY). 2. You knowingly sell items that are not expected to be delivered on the agreed upon date. The customers are led to believe that their purchase items will arrive as promised but as anyone can see from the many reviews, that is not the case. Reason: If a customer knew that you were selling items that you have not yet made or purchased yet and the logistical issues that you have not brought under control, they would not agree to the purchase. 3. You compartmentalize departments in order to avoid blame for "a botched" experience. Reason: If a customer calls, they will wait hours in order to speak with someone and then be transferred around so that no one takes blame and the customer grows tired without a place for help. Thank you very much for your response and I will email you to the POC that you described with the requested information. I will update all google reviews accordingly in the coming days in order to describe how they address my concerns.
I wish I would have read the reviews before making my purchase. My husband and I purchased a sofa and loveseat mid August we were told it would arrive September 25th well that day came and went. so I emailed customer service who said September 30th well that didn't happen either. I have contacted customer service four time and each time my expected arrival date changes. I am beyond frustrated because you can't ever just get a solid answer. The fact that we already paid for the furniture is making me a little uneasy. To say the least I will never buy anything from Ashley furniture again.
Came into Ashely’s to purchase a recliner. My service member was Bri Chase. She never pressured me, but was always available to answer questions and demonstrate the recliners that I showed an interest in purchasing. Well, because of her great service and attention I purchased the sofa, loveseat, and recliner as a set. Oh, let’s not forget the beautiful wall clock and accent pillows that will highlight the furniture. Thank you, Bri, for the enjoyable buying experience at Ashley Homestore in Woodbridge. I’ve never laughed so much while spending money. Jean Perry
Maria Rivas was by far one of the best sales women I have dealt with! Also the GSM Ahmad is a phenomenal manager and has all of the industry experience needed to get a great deal done if I could I’d give them both 10 out of 5 stars!! Will be coming back for more furniture.
I am very dissatisfied with the lack of response that I have received. I placed my order in September and I told the sales representative I was looking at other places and the determining factor was how fast I could get my furniture. I was told it was in the warehouse and could be delivered October 12th. A week later I called 3-4 times daily with no answer, I left voicemails as instructed by their automated response. I have emailed the "contactus" email address from THREE different emails and still have not received a response on where my furniture is or how they can fix the situation. Now we are days away from the holidays and my family will be sitting on bean bags in the Livingroom and I have no bedroom furniture. After posting on social media, many of my friends say they had the same experience BEFORE COVID so they should not even try that excuse. The sales rep should have been transparent in letting me know they are behind if that is the case. Just order from Walmart, I did and their furniture was a nice quality and was delivered in 2 weeks!
I bought the sofa set. Two sofa, one chaise and one ottoman from this store. I was told it will deliver in 21 days. After 21 days I asked they said it will come 2-3 months. I was so upset but I said ok there is no other option I waited for almost a month let’s wait 1 more month. It came after 3 months. When delivery came one sofa was damaged. I told the delivery guys to bring this everything back as they said you have to wait again for 3 months as it will come from manufacture. They loaded the damaged sofa in the truck and ask me to sign the delivery receipt. I denied and said bring everything back as I can’t accept only one sofa and chaise. They said they have to deliver other sofa’s and in couple of hours they will come to pick it up. But they didn’t came. I sofa purchase receipt was 14 feb 2020. The store associates keep on replying our manager will give you call. Manager said we have to get approval from finance department etc. In July I talked to store manager, his name is Ahmed about the sofa as I didn’t get the sofa neither the money. I told him I paid 270$ I think as warranty charges for 5 years. But I didn’t receive the whole package it’s almost 6 month now. He said if you want refund I will give you the sofa refund plus 200$ discount as you waited for 6 months. I said ok that’s fine. Now on Nov 19 this is more then 10 months I didn’t receive my refund. I went to the store and I talked to that store manager he said I was not there for 2 months. I will take care if it. You will get call tomorrow as other lady who is in computer her name is Valerie is off today. I waited 5 more days abd today is 23 nov. I called and talked to ahmed. He said you will get sofa price refund abd I asked him you said 200$ you will give as I waited for that long and even the warranty money I left he said I don’t remember. I was really upset about his comment as he said if you want you can get sofa price refund that’s it. I talked to thousand of customers and I don’t remember if I commit to anyone or not. There is lot I want to write many other things happened in that time. I don’t know how many times I called in the store and they avoided me to provide right information. That is the worst experience I had here. I can’t trust any associate there and store Manager. I tried to talk to their corporate office and got the response it’s store sale they can only look into it. I lost my money for 10 months now and didn’t get the sofa for no reason. I highly discouraged to buy anything from that store as they have wurst customer service and dishonest people who work there. I don’t have words how bad they treated me and kept my money for 10 months.
LD was great. Helped with any and all questions we had. He made the entire process easy and fast. Definitely recommend the store and LD.
Wanting to speak to a store manager, I am in no way a “Karen” but I was told my couch would be ready by November 3rd and it’s almost December and it’s been delayed 4 times and now won’t be ready till the 10th. If I would have known this I would have bought one off the floor. Can’t get in contact with anyone at the store so I had to drive down a hour just to speak to someone. If the couch isn’t ready by the 10th I expect to do a bank dispute.
The worst costumer services, they don’t care of the costumer. They will just tell u that we I have the item in stuck. Once you purchase it they will tell u it is not available and they won’t even talk to u about it.
I had a very good experience at the Ashley HomeStore. Juan, the sales associate guided us through the whole selection process. He was kind and informative, never pushy. I also noticed other sales associates requesting his assistance. He kindly excused himself, helped them and returned immediately back to me to process my purchase. This tells me he is valued at this establishment and should be considered for increased responsibility. Just saying. Thank you. D. Stewart
I have to take time to give a huge shoutout to Miss. Maria and Mr. Colton. I came in on a mission to get a bed and mattress bundle package and thought I was getting the best Black Friday deal ever; but instead of trying to sell me the “cheapest” option, they offered me the opportunity to try other mattresses and view headboards that I liked, and they worked with me! The manager hooked me up with a gift card, and I left with a very nice bed with all the wiggles and giggles of adjustments/vibrations to rock a baby to sleep with a headboard that fits the aesthetics of my home and has reading lights because a good read is soothing. Thanks again to the Ashley family :)
Gracie was amazing! She helped me get the best deal possible, had amazing customer service, and great personality! She introduced me to the protection plan and all of the benefits that come with. In addition to the sofa I found with same week delivery, I was able to order a chair I found online without any hassle. Thank you!
If I could give them no stars that would be ideal. This place is HORRIBLE. They have not delivered my furniture after 6 months of me ordering it. Even with the pandemic going on, other furniture stores have delivered furniture to all my family members. So I decided I&'d get a refund and take my money elsewhere. However, turns out there not that great on giving refunds either. Over the phone with their corporate office, we were told to go in the store to get the refund. While in the store, the manager was extremely rude/aggressive and said &"do you guys not speak English?&". Now we have no sofa and have not received a refund of our money. I HIGHLY recommend going to another furniture store in the area. This place is not worth it. Save yourself self time, you will not get your furniture and they&'ll keep your money.
Would not recommend to anyone. We purchased a bed and got notified a week later that the bed was discontinued. We bought the floor model, and when it was delivered somehow parts were &"lost&". The delivery men were very rude and told us they were &"wasting time&" when we asked them to stay while we tried contacting the store. We&'ve waited weeks for the parts to come in the mail only for them to be lost again in transit. It&'s impossible to get in contact with the store manager and customer care is no help at all.
I'm so satisfied with this store.The Associate Briauna Provide us Excellent service to my family.She helped us alot to choose the items. I really Appreciate her. Thank You So Much Briauna.
Ordered furniture in August was told it would be delivered October 23. Called to confirm delivery and was told it would be delivered October 26. Acceptable delay. Called October 23 to confirm delivery for the 26th. Was then told it was even going to be to the warehouse until the week of November 30th, which means delivery wouldn't be for another week or two. I accepted this delay. Called again November 17th and was then told that now delivery to the warehouse would not be until January 16th. I told them to cancel the ordered because I find 5 months to long to wait. Then was told that they weren't able to cancel it, that I would have to contact the store. Problem is the store doesn't answer the phone. I literally let it ring 70 times, now it rings about 5 times and goes to answering machine. Called back to customer care only to be told that all they could do is send an email to the store and it would take 24 to 48 hours for them to respond. Why call it customer care when they can't do anything for you but give you delivery delays and excusrs. Very, very poor customer service.
Nelly was a great help and helped us through the whole process and was very informative.
Nelly was awesome! She went above and beyond to get us the best deal possible! Would highly recommend!
The help I received from Bri at the Woodbridge location was stellar!!! She helped me tremendously with picking out the perfect bedroom set, mattress and pillows for my bedroom. She had an enormous amount of patience with me, as I took forever to decide on just the right mattress for me. She really knows her stuff! I was happy with every part of her service!
Enjoyed my shopping experience at Ashley Furniture Woodbridge. Bri provided attentive and knowledgeable service to our visit.
amazing service , thank you Zafar
Adrean was extremely helpful. She did a superb of responding to our many questions in a professional manner. No pressure sale... just a courteous smile and helpful demeanor. Thankyou!
This store has horrible customer service. I have been trying to get furniture I paid in full when I purchased yet I still can’t get it delivered. Manager won’t call me back in addition customer service gives you store numbers but no one answers the phone and their mailbox is full. I can understand why it is full. I will NEVER buy from them again. I haven’t even gotten furniture I am hoping better quality than their store service once you paid they have no desire to contact you again.
Malcolm was great sale person. Very good personality.
Shasha was very professional and answered all of my questions. I bought a sofa and loveseat.
Months ago I gave a 5 star rating. Now things have changed drastically. I received a king bedroom set on 5/22/2020. In October 2020 the bedrail broke and the backing of the headboard is coming off! When I disassembled my bed the screws were stripped because the delivery guy that put the bed together tightened the screws way too much. I also purchased a couch and upon delivery on 10/22 the delivery guys determined they were unable to get the couch up the stairs. 2 of the 3 delivery drivers asked me for additional money if they lifted my couch over my second floor balcony. I kicked them out my house. The delivery drivers then sat on couch in the middle of the street to rewrap it. My garage was free and clear for them to rewrap it, they actually unwrapped the couch in my garage. My brand new beige couch has random black marks on it from their lack of care for my furniture. On 10/24 my couch was redelivered and the delivery guys got it up my stairs without a problem. It is clear the delivery guys from 10/23 were trying to hustle me for money. One of them didn't have a mask either! I have been calling customer service since 10/22 and no one from management has called me back to discuss the problems I have encountered. My bedrails are being replaced but I am not sure about the screws or the headboard. Also, a floor sample box spring was delivered to me and I was unaware until I was dissembling my bed when I noticed the floor sample tag on it. That is being replaced as well. I paid for a new box spring, not a floor sample. My bedroom set was expensive and I feel like I received a cheaply made product. The bed frame alone was roughly $1000. I am completely disgusted with the lack of concern I have received from Ashley Furniture. I even went to the store and spoke with Wayne (a store manager) and he told me someone from Corporate would reach out to me within 48hours and I am still waiting. All of this is unacceptable. This whole experience has been a nightmare. The customer service I have received has been awful! Ashley's has lost a customer.
Months ago I gave a 5 star rating. Now things have changed drastically. I received a king bedroom set on 5/22/2020. In October 2020 the bedrail broke and the backing of the headboard is coming off! When I disassembled my bed the screws were stripped because the delivery guy that put the bed together tightened the screws way too much. I also purchased a couch and upon delivery on 10/22 the delivery guys determined they were unable to get the couch up the stairs. 2 of the 3 delivery drivers asked me for additional money if they lifted my couch over my second floor balcony. I kicked them out my house. The delivery drivers then sat on couch in the middle of the street to rewrap it. My garage was free and clear for them to rewrap it, they actually unwrapped the couch in my garage. My brand new beige couch has random black marks on it from their lack of care for my furniture. On 10/24 my couch was redelivered and the delivery guys got it up my stairs without a problem. It is clear the delivery guys from 10/23 were trying to hustle me for money. One of them didn't have a mask either! I have been calling customer service since 10/22 and no one from management has called me back to discuss the problems I have encountered. My bedrails are being replaced but I am not sure about the screws or the headboard. Also, a floor sample box spring was delivered to me and I was unaware until I was dissembling my bed when I noticed the floor sample tag on it. That is being replaced as well. I paid for a new box spring, not a floor sample. My bedroom set was expensive and I feel like I received a cheaply made product. The bed frame alone was roughly $1000. I am completely disgusted with the lack of concern I have received from Ashley Furniture. I even went to the store and spoke with Wayne (a store manager) and he told me someone from Corporate would reach out to me within 48hours and I am still waiting. All of this is unacceptable. This whole experience has been a nightmare. The customer service I have received has been awful! Ashley's has lost a customer.
Our purchasing experience was fantastic! Bri, our sales person was exceptional. From the time we walked in the door we were greeted with an excited hello and sanitizer! Bri was super helpful and knowledgeable about the items we inquired about without being the overly pushy sales person.(Yuck!) She let look around and didn't hover. When ever I had a question, she was never too far away. I'll definitely be back to this location because of her! Great buying experience!
Months ago I gave a 5 star rating. Now things have changed drastically. I received a king bedroom set on 5/22/2020. In October 2020 the bedrail broke and the backing of the headboard is coming off! When I disassembled my bed the screws were stripped because the delivery guy that put the bed together tightened the screws way too much. I also purchased a couch and upon delivery on 10/22 the delivery guys determined they were unable to get the couch up the stairs. 2 of the 3 delivery drivers asked me for additional money if they lifted my couch over my second floor balcony. I kicked them out my house. The delivery drivers then sat on couch in the middle of the street to rewrap it. My garage was free and clear for them to rewrap it, they actually unwrapped the couch in my garage. My brand new beige couch has random black marks on it from their lack of care for my furniture. On 10/24 my couch was redelivered and the delivery guys got it up my stairs without a problem. It is clear the delivery guys from 10/23 were trying to hustle me for money. One of them didn&'t have a mask either! I have been calling customer service since 10/22 and no one from management has called me back to discuss the problems I have encountered. My bedrails are being replaced but I am not sure about the screws or the headboard. Also, a floor sample box spring was delivered to me and I was unaware until I was dissembling my bed when I noticed the floor sample tag on it. That is being replaced as well. I paid for a new box spring, not a floor sample.My bedroom set was expensive and I feel like I received a cheaply made product. The bed frame alone was roughly $1000. I am completely disgusted with the lack of concern I have received from Ashley Furniture. I even went to the store and spoke with Wayne (a store manager) and he told me someone from Corporate would reach out to me within 48hours and I am still waiting. All of this is unacceptable. This whole experience has been a nightmare. The customer service I have received has been awful! Ashley&'s has lost a customer.
DO NOT fall into the trap of purchasing from this store or ANY Ashley store for that matter. They will say whatever it takes to LIE about shipping. It is tempting due to the price but then they will have you a long journey wasting your precious time waiting on items that will NOT arrive...and your furniture will NEVER arrive. You will NOT be notified about the constant delays and honestly it is not worth it. Worse furniture buying experience EVER. I regret falling for their trick and now Im dealing with getting it all cancelled as I do not need to wait until JAN for furniture I purchased in SEPT.
Had a very nice experience shopping here! It was my first time shopping at Ashleys and an associate named Zafar was so helpful throughout the whole process of buying a new sofa. She was so sweet and patient and we will definitely come back again to buy new furniture. Thank you Zafar and Ashleys!
Thanks to Bri for assisting me over choosing the right furniture that fits my taste and my style.
Ordered a bed for my son over a month ago and it hasn't arrived. Was supposed to arrive today but after calling them and being on hold for 30 minutes they gave me a new delivery date... of December 18th. Three months for a bed (if I get it then) Wow. Shop somewhere else.
Not a bad experience. Zafar was my sales representative and she was nice, although rushed and did not even ask whether I wanted the warranties offered. She needs to slow down and take time to understand her customers better. Judging by the other reviews, I am not optimistic about my furniture pieces arriving on time, and I don't expect them to have quality customer care for me. Fingers Crossed.
We live on Fort Belvoir (military installation) and were told we would receive our couch today. We were worried about them getting on base but assumed they had a plan already since our address says &"Fort Belvoir&" and they didn&'t say anything about it. Wrong, the store and the delivery service are NOT in sync and they openly know this. Which is unacceptable and terrible customer service. The delivery service only delivers on base on Fridays due to the paperwork needed, which is completely understandable, when told about this. Instead, we moved our old couches out, stuffed all of our living room furniture into the dining room area to make room for the delivery just to be told we have to reschedule to Friday because of their screw up. Now, my family, including my 7 month old have to sit on the floor for the next 3 days. What&'s worse is that the driver called my wife to tell her he &"couldnt&" give the guards his drivers license, not that he &"didn&'t&" have it. Seems pretty fishy that he &"can&'t&" give them his drivers license.
Pathetic is all I can say. Ordered a sofa and lounge back in July. Estimated delivery was 15 Sept. Ha ha ha.!! Since then every 2 weeks I have heard 2 more weeks. Last week they lied to me and told me that the sofa was in but the lounge would not be in until 2 November. Today I call to get appointment for pickup time and I'm told set will not be in until 19 Nov. Now saying the sofa is not in yet. In other words last week they lied to me. Will never deal with this place again.. I bought a set from Havertys on a Mon and it was delivered on Fri. Sure it was in their warehouse but even if it wasn't I would have received it 2 to 3 weeks later.. Buy from Havertys Much better quality anyway.
We came to get some new furniture for our new home Brianna took great care of us, was polite friendly and professional We highly recommend this store and Briannas customer service was extraordinary
ThIS WAS THE WORST furniture purchasing experience I have undergone. If I would have known that my delivery date for my furniture would have changed FOUR different times I would have gone to a competitor. At least the competitor informs me of delays prior to taking my money and giving lies after lies everytime I call and even just blatantly hang-up the phone during my call. Customer service is poor and they don't have a care in the world to try to make it right with the customer. When you ask to cancel your order that has been changed FOUR different times they begin to give you the runaround as though they are unable to issue a refund at the store. Obviously that was a lie. When they over charged me for the furniture they were able to issue me a refund for the difference. I guess the card reader only responds to overcharges and not whenever they failed too fulfill your "Estimated Delivery Date" changing the dates FOUR different times with out even notifying me as a purchasing customer, that's a little bit shady to me. I can understand Covid-19 can create delays but not 3 months of delays its just the company's poor planning in their logistics operations. It intrigues me how a company can say in it's fine print, "All merchandise is ordered specifically for you. Returns are not accepted." But, they are not fulfilling there part of the deal. Let's see how that stands in court.
Nice furniture huge store it has,a,variety of styles and prices. Good place to buh
Like many others, we did not receive our furniture and we kept calling and calling over the course of several months and getting a new later delivery date every time. My husband finally went to the store and demanded a refund. The manager promised the sectional and ottoman we ordered would be here by the weekend (instead of another month like they told us on the last call we had made) and it finally came. I wouldn't recommend this place to anyone and will never buy from them again
Don&'t go there!!! You will regret. Where is my furniture????????? Taking them almost 5 months to deliver one damn order. We been setting on the floor for almost 5 months the time they deliver sofa.Wayfair is way better then this slow @@@@ business Order furniture early august paid cash, they promised October 15th, after tried to cancel my order when date exceeded, they sent ones from showroom, table&'s legs were dirty, love seat had hair on and legs did have floor protectors. sofa was broken after reject the sofa they said they will bring me new in two weeks, today was the last of two weeks call them they said they will will have it in warehouse in two weeks and they will call for delivery but they delivery date will be 3 after the sofa in the warehouse, so basically look at 5 weeks to deliver one damn sofa, lie after lie. Wish I never purchased damn furniture from ASHLEY AND THIS USELESS STORE. To store Manager, Please don&'t reply with &"we apologize, we having pandemic, and we will use your review for future reference to make it better&" don&'t feed me with that crap, just give me my sofa.
Terrible customer service. Still waiting on a couch from a purchase made August 20th. Repeat messages left for the store manager, Malcolm with no return call. Andrea Lemus, sales rep lied to me and I keep getting different stories from the warehouse each time I’ve called. Just want my money back at this point....
Juan Sáenz is fantastic! We got such kind and patient service! And a great deal on a new couch!
Bri was really helpful as we were picking out a bedroom set and mattress. She worked really hard to get us the best deals and was patient with us throughout the process. Would definitely recommend you ask for Bri when you head to the store.
Bri was extremely helpful.
Worst furniture store around, they have different prices for the same thing in different locations, even though they are all one Ashley 🤥 🤥🤥
Customer service in store was great. Everything else was horrible! Not recommended. I expected a delayed arrival because of the world, but every piece of furniture I ordered did not deliver as it was supposed to. Over 3 months and at least one to go according to the store! The first set was delayed, they comped our recliners to power so they could get it here. The second pieces were delayed over 2 months.... No call from the store at all! I had to call coorporate to find out. 3 months later they delivered 2 pieces a chase with no couch and just delivered the wrong couch! Store put in the wrong piece of furniture. This has been a nightmare for us! I wouldn't care about delays if the store actually contacted me to update me.... But they never have! Do not recommend at all. EDIT: had to call coorporate customer service who claimed the store said the furniture was damaged at delivery and that's why they ordered a new piece. They lied to cover up delivering the wrong piece. HIGHLY ENCOURAGE you to shop somewhere else!
Working with Bri on the purchase of my new bedroom was a joy. She was detailed and informed and made the purchase experience easy and seamless.
I wish Google have Zero stars to give to Ashley customer care specifically. I was due to move to my new house on June 5th so I placed my order on May 30th. Before placing the order the the store sales staff told me they can confirm the delivery dates only after i complete the purchase. After doing so, I have been told that some items in fact aren't available for immediate delivery; only part of the order is available for delivery on the 9th of June and the rest will be delivered no later than the 20th of June which was fine by me. I asked them to confirm what will be delivered on the 9th and what will be delivered later but they couldn't provide any details neither about what items will be delivered or the ones will be delayed. The reason they gave me was that the warehouse staff can't update the inventory of my order until they deliver the 1st order. I didn't worry much at that time as the 20th didn't seem a long time to wait. On the 9th, as promised I received 1st part of my order which included only 25% of my original order. I contacted the store immediately after the delivery to confirm the exact date of the 2nd delivery to be surprised that it'll be delivered on the 8th of July. I was disappointed and frustrated but again I thought to myself wasting for 2 more weeks isn't a big deal. On the 8th of July I took the day off work and waited all day for my delivery but nothing was delivered. When I contacted the customer care; I was told that my delivery is scheduled on the 9th of August. I can't describe my frustration and anger as no one cared to communicate with me about the delays. I believe I have the right to know if there are issues about my order delivery and availability. Moreover I believe i should be given the choice to accept/change/cancel my order. I have chosen Ashley Furniture for its reputation to provide quality of products and quality of service as well. Having said that; I don't think that the quality of the product compensates for bad customer service. I tried reaching out through the store and customer care (spent hours over the phone), in addition to making several visits to the store (45 minutes drive in each direction) to sort these problems. I ended up receiving two more deliveries which included parts of the sets purchased (couldn't use sofa sets as i received only one piece every time, same for the dining tables and bedrooms) and till today there are items scheduled for mid-October. They "accidentally" deleted items from he original order and delivered damaged items as well which also took hours over the phone and more trips to the store to correct it. DO NOT order with them- save yourself the trouble.
Walked in and was greeted by friendly sales rep. Took me right to the items I wanted to look T. Great experience as always
Wayne E is the worst manager he wasn’t nice to me nor my family at all also he was very disrespectful and was ready to fight just because I wanted to price match.
My sofa keeps getting delayed for unknown reasons. Everyone has to hang around and sit on the floor in the living room or in fold out chairs. At least I have a toddler so it kind of works but it&'s getting really old. Bought back in August; it&'s now mid October. Don&'t know when my stuff is actually going to come in. Gave two stars because the staff are nice but there are definitely major problems with the ordering and delivery process. I have to say I wouldn&'t recommend...
Where&'s my furniture? I purchased a coffee table and shelves in early August and am still (two and a half months later) waiting on their delivery after multiple quoted delivery dates. When I made the purchase, I was told it would arrive the week of 19 August 2020. It&'s now 16 October 2020 and I&'m still waiting. Their customer service is also woefully understaffed. Calls typically involve waiting on hold for 15 to 30 minutes. I&'ve only gotten one phone call updating me on my order, and have probably spent about three hours combined on hold trying to get updates. When you do get someone on the phone, they are helpful, but the process is incredibly frustrating.
The ABSOLUTE WORST ONE STAR IS TO NICE... They lie and rob people out of money.... They told us Aug we would get our set the date has changed 5 times since and we STILL DONT HAVE OUR SET...NOONE IS RETURNING OUR CALLS... THEY NOT EVEN CALLING US with UPDATES we have to call them smh...The 800 number saying its NOTHING they can do BUT THE MAN AT THE STORE SAID THE 800 NUMBER IS WHO I NEED TO SPEAK WITH.. no free delivery cant give a refund until set comes in no NOTHING!!! Im 6 months pregnant I paid for my set TRUSTING I WOULD HAVE IT ON THE DATE I WAS TOLD OR AT LEAST SHORTLY AFTER I DEFINITELY DIDNT THINK I WOULD BE HAVING A BABYSHOWER WITH NOWHERE TO SIT... VERY MUCH DISAPPOINTED...
Good furniture for the price, but ZERO service afterwards and ZERO promises kept on delivery. Extended warranty is proving worthless as well.
I bought furniture from Ashley Homestore in Woodbridge on July 28th 2020, I was told my delivery date would be September 5th, it is now October 12th. I still have not received my furniture or refund. I have been in contact with Ashley's Furniture by my own will, never them reaching out to me. The blow dates were promised for delivery; Septemeber 5th, 13, 21st and October 6th, 9th, 12th and NOW the 19th. I requested a refund from the store manager Valerie on September 22nd, where she stated she could not give a refund on store level and that she has to contact corporate to request a refund. Also stated that corporate would contact me within 24-48 hours. It is now 20 days later since I was told I would receive a call, to no avail about my refund of over $1,000. It is now October 12th, no furniture, no refund. When speaking with customer service I was told that the store is a franchise store and that they need to handle the refund at the store. When speaking to the store they said that they go through a DIFFERENT CORPORATE? and that they would be in touch with me. Still to no avail. This store is very unprofessional, lies about estimated delivery times when they KNOW nothing is coming in just to get your money. This is theft, unprofessional and they have zero transparency as a company. I have submitted a complaint with the BBB.org, contacted my bank for fraudulent activity and will be contacting my families law firm for a lawyer.
I bought furniture from Ashley Homestore in Woodbridge on July 28th 2020, I was told my delivery date would be September 5th, it is now October 12th. I still have not received my furniture or refund. I have been in contact with Ashley's Furniture by my own will, never them reaching out to me. The blow dates were promised for delivery; Septemeber 5th, 13, 21st and October 6th, 9th, 12th and NOW the 19th. I requested a refund from the store manager Valerie on September 22nd, where she stated she could not give a refund on store level and that she has to contact corporate to request a refund. Also stated that corporate would contact me within 24-48 hours. It is now 20 days later since I was told I would receive a call, to no avail about my refund of over $1,000. It is now October 12th, no furniture, no refund. When speaking with customer service I was told that the store is a franchise store and that they need to handle the refund at the store. When speaking to the store they said that they go through a DIFFERENT CORPORATE? and that they would be in touch with me. Still to no avail. This store is very unprofessional, lies about estimated delivery times when they KNOW nothing is coming in just to get your money. This is theft, unprofessional and they have zero transparency as a company. I have submitted a complaint with the BBB.org, contacted my bank for fraudulent activity and will be contacting my families law firm for a lawyer.
I bought furniture from Ashley Homestore in Woodbridge on July 28th 2020, I was told my delivery date would be September 5th, it is now October 12th. I still have not received my furniture or refund. I have been in contact with Ashley&'s Furniture by my own will, never them reaching out to me. The blow dates were promised for delivery; Septemeber 5th, 13, 21st and October 6th, 9th, 12th and NOW the 19th. I requested a refund from the store manager Valerie on September 22nd, where she stated she could not give a refund on store level and that she has to contact corporate to request a refund. Also stated that corporate would contact me within 24-48 hours. It is now 20 days later since I was told I would receive a call, to no avail about my refund of over $1,000. It is now October 12th, no furniture, no refund. When speaking with customer service I was told that the store is a franchise store and that they need to handle the refund at the store.When speaking to the store they said that they go through a DIFFERENT CORPORATE? and that they would be in touch with me. Still to no avail.This store is very unprofessional, lies about estimated delivery times when they KNOW nothing is coming in just to get your money. This is theft, unprofessional and they have zero transparency as a company.I have submitted a complaint with the <a href="/redir?url=http%3A%2F%2FBBB.org&s=a48806d0cb994e21a9c0e557ac258479c2cbab8fe849acd37216fca5038e1931" target="_blank" rel="nofollow">BBB.org</a>, contacted my bank for fraudulent activity and will be contacting my families law firm for a lawyer.
I walked in and Bri came directly to me to assist. I informed her of what I wanted and she made it happen. Thank you for helping me out.
Really casual approach from the sales person. He never made us felt rush but was very helpful.
Love Ashley's, Great customer service by Andrea! was a big help, very patient, answered all our questions.
Bri is so professional. she helped us a lot to get or new mattress .so happy 😊 with the customer service she provides .
My experience with Ashley was very good. I called the Woodbrigde store and spoke with Bri. I asked her quotes and they were good. She asked if I would come in and look at the furniture and I did. She was great very attentive and showed me exactly what I was Looking for. I appreciate her help and I am able to purchase what I need. Thank you Bri for all your help and professionalism in purchasing my furniture.
Kevin ,He gives Good customer service.Thanks
I went in and was greeted instantly by Bri. I had a difficult time finding something my style and comfort for a small space. She was very patient and helpful. I was able to find something both my husband and I liked that was both cute and comfortable. Great experience. Thanks Bri!
Bri was absolutely wonderful and instrumental in helping us settle into our new home! I highly recommend her!
Bri was our associate and she was great, best customer service I’ve had in Virginia so far, she helped us out in every way possible, choosing of our furniture, details, leasing contract, and even financially by getting her manager to let us pay a lower amount on the spot. She has truly been a blessing to us. I hope you guys keep her and appreciate her. Thank you Bri!
Bri was our sales associate this afternoon and loved her as she was super personable and helpful and got our couch down to the price we wanted. Huge help, highly recommend her to anyone coming into Ashley Furniture.
Bri was absolutely amazing and helped up find a perfect couch and the perfect price. Would definitely go to her for our next purchases!!
We were looking for a couch for several weeks and finally found the one we loved here! Bri, our sales associate was absolutely amazing and helped us through the whole process. She was very knowledgeable and helped guide us in making this purchase. Highly recommend this store and Bri!
Nice guys, helpful with information, but didn't have what I needed.
Bri was very great, from the moment I walked in the store she offered me hand sanitizer. That showed me that she cared about both of us being safe and it wasn’t just about getting a sell. Once I started looking Bri was very knowledgeable about the merchandise and helped me plan out how I wanted my livingroom to be planned out.
Bri was outstanding. She was very attentive to what we were looking for and showed us numerous examples of what she thought we would like. Because of her warm personality and attention to our details, we purchased a bedroom set, a large living room sectional, and a kitchen/dining set. I highly recommend that you use her as your sales associate when you go to Ashley furniture.
A very bad experience I ever had with Ashley. I initially purchased my furniture on July 26 but now it’s September 29 and I am still waiting for my furniture to arrive, they have change the delivery date three times there is no customer service, when I call the number no one is answering and when I come to the store no one actually is there to hear you properly and to give you a proper reason for the delay. I will not recommend it for anyone, I would give it less than a star if I google would have that.
Parents bought a sectional and dining table set here two months ago, the order never arrived and they always have alibis on why it's late. If I have read the reviews before hand, I would not let them buy anything from here. Should've bought at Amazon where the price is lower and the delivery is assured.
Never aging going to the woodbridge store. I&'ve never meet such a immature salesperson. First he could not locate the end table i asked for on the floor. found it myself., that&'s was ok I can understand that. Then gets started telling me how all the end tables are made to order and everyone will have to order them for you. Ok thanks I&'ll get some end tables elsewhere. He gets smart and Said well come back and tell me where you find some them! WHAT! Long story short! Never again. Never had such a immature salesperson! .
Bri was excellent she listened and found what we were looking for !
They told us the "sale" for a love seat and couch combo was about $2000. We found the same combo at another furniture store for almost half the price. You'd think you'd save money on their furniture by buying direct from them, rather than through a 3rd party store, but I guess not.
Bri was so professional she helped us a lot and she’s so helpful, funny and nice your so sweet Bri thank you so much for helping us buying all what we need
Excellent service
It's the worest place I ever saw. I waited my sectional for more than four months but they call you and schedule a delivery many times and cancel their delivery at the last minute after you called out from your work to expect your furniture. They pressure you to buy with credit to lock you into their shady business. I finally cancelled my order after I paid my credit to the bank for the furniture I didn't received. The customer service is horrible Dear readers, let this problem end with me, don't buy anything from them. They don't know how to do business! I give negative 100+++ stars!!! I will always be the bad mouth for this company.
Great experience Thank you Eddie
I wish I could do a negative one review on this store because that is what they truly deserve. My husband and I purchased a king headboard/footboard back in May with a delivery date of July. Would of worked out great because we were closing on our house in July. Well we closed with no issues on our house but got that dreadful call saying our item was not delivered to the warehouse. So they gave us a new date for the end of August. Got a call again now saying it should be in the warehouse at the end of September! I would never recommend this company to anyone! I called to try to get an update on my item and was on hold for 10 minutes. Finally had someone pick up to only be placed back on hold. 20 minutes I stayed on the phone waiting and eventually had to hang up to take another call. Since this order I have ordered furniture from other stores and have Received the items with no issues. Yes I know things happen but the customer service I have received is terrible and there is no excuse for that. I want people to really be mindful of you ever purchase from this company that they have a no refund policy, which basically traps you, and should of been a red flag for us from the beginning. So as I wait still for my furniture I'll keep on trying to get a person to help me when I call the store. Hopefully tomorrow I'll get the help I deserve as a paying customer!
Very friendly and knowledgeable staff. Andrea had great customer service and Bri exceeded our expectations when it came to our new mattress. Would definitely come in again!
Bri was very professional and knowledgeable on the product. She definitely understood my budget and gave me options.. totally recommend Ashley HomeStore
We were guided by Family friend Nasira Khaliq who walked us through the whole store. She and the store rep miss beth explained everything in minute detail and helped us finalizing the choice. We purchased a few items and then we were pleasantly surprised by store manager Ahmed Hadi, who meticulously worked out the financing and we walked home happily Would go again and recommend to friends and family
I had a great experience.
Great experience, as always at Ashley HomeStore!
Bree was excellent! She helped us furnish our home with no flaws. Thanks for all your help, and excellent customer service. I would definitely recommend her.
Mrs.Cece was spectacular, great customer service!
We had a great experience at Ashley furniture! We came in to browse sectionals and walked out with a piece that both my wife and i love! They were also ready to make a deal that we were able to afford. Bre was so friendly and took great care of us!
First time visit to this store and it was my last stop on the furniture shopping journey. I found "everything" I was looking for and RJ gave me great customer services. He was patient, listened to what I was looking for and showed me several items that fit the bill. I made my selection that day without hesitation because I felt like RJ cared and wasn't a pushy salesman. He represented the store very well in my opinion and I will certainly recommend the store to others. THANK YOU RJ! Great Job! BJ
The delivery service here is terrible it's been a month and a half since I ordered my furniture and they are still telling me it's going to be another week. If this isn't enough time to get your furniture delivered then I don't know what is. For as much as you're paying for this furniture the delivery process should be better and on top of that I have to call to figure out what's going on, someone should be calling me especially if you quoted me one date and now it's another.
Had a great experience with sales and left happy after purchasing a 2 piece sectional and a new kitchen table. Now here i am a month later, and 2 rescheduled deliveries later, and i'm being told the warehouse wont have my couch for another 2 months. They never call me back when they say they will, and i have no clue when my sectional will be here. They lied to me about when i would get my sectional, and they continue to push it back without notifying me. I will be canceling my order and moving along to another store.
Was told one thing about delivery of my sectional, and clearly that is not the truth. I was told my sectional would be delivered in 3 weeks, and now its 3 months, with no guarantee on that date. Good luck getting your furniture after you pay for it!
I came in looking for something in a hurry but Im beyond glad I took my time with my associate Ms. Andrea. She was the sweetest and stood by me even with the millions of questions I had. I greatly appreciate the service I was given and am thankful for Ms. Andrea helping me find what I want and needed. Wonderful place if I could, I’d give them a 10 star and make sure you ask for Ms. Andrea, sweetest young girl ever!
BUYER BEWARE, DO NOT SHOP HERE. DO NOT SHOP HERE. (CONT'D) I told him to call the associate or bring up the cameras b/c again I had nothing to lie about - this isn’t on me this is YOUR sales team. When I repeated everything he told me again about how he has to specifically train his team on this couch (b/c apparently everyone in the store is new) he said I WAS MAKING THINGS UP AND LYING!! Come on Ahmad WHY DO I HAVE TO LIE! At this point, we are going back and forth and I ask for his number to the person above him - he advised he actually DOES NOT HAVE A BOSS and is the owner of the store (ANOTHER LIE). He then proceeds to give me the number for the distribution center in VA. HORRIBLE experience - I will get this solved but in the meantime . . . PLEASE DO NOT SHOP HERE. IT IS NOT WORTH IT. THEY WILL SCAM YOU. PRICES ARE NOT WHAT THEY SEEM. BAIT & SWITCH BY ALL MEANS! While walking through the store I did notice ALOT OF there furniture is set up to make you think the price is as listed for the look IT IS NOT!
In purchasing my sofa in the beginning of July, I had a positive experience. The sales rep told me the latest date for my sofa would be August 15th. I have now called 4 times, the date has been changed each time, being pushed back an additional week. Last time I called, the customer service rep of this store guaranteed my sofa WOULD be on the truck for the 28th, it just missed the truck that it was supposed to be on for the 20th. So I call today to ensure it is on the truck for tomorrow and now they are telling me it "should" be coming on the 5th that the manufacturer needs more time. AKA the person I spoke to before gave me total misinformation. I have secured a truck with a friend 3 weeks in a row to pick up the sofa and not pay delivery and each week it has not been ready as the customer service rep said it would be. Now the next couple weekends I cannot borrow the truck so I would have to pay delivery, full price because they will not do anything for their employees giving wrong information, instead punish the customer for their faults. I understand there is a pandemic going on, but their employee should be giving false information then when the customer claims, apologize, and do nothing for them for their faults. I will not be buying furniture again from here after this. Their customer service does not know what they are talking about then won't correct their mistake in any way. Especially when they don't even notify you the change in date it will be at the warehouse, I have to actively call each time to get any information, then when I call I have employees making false promises.
BUYER BEWARE, DO NOT SHOP HERE. DO NOT SHOP HERE.When you hear Ashley Furniture, you may think they can&'t be that bad . . . I regret to inform you that this is not the case. At the beginning of June, I began to look for a new couch for my living room, now I am a young adult and don&'t have THOUSANDS to shell out on a couch I may not keep more than a few years. I finally decided on a couch at Ashley&'s. I went to the store the first time to see the couch and told the sales associate (Matt, he has been there for 30+ years, by the way, jokes) that I wanted the model set up exactly like it is on the floor. The price they had for display was $1600-1700 (this is important). I did not purchase that day b/c had to ensure it fit into my apartment. I came back probably one or two days later when Matt was working again and reiterated that I want this EXACT LAYOUT (pictures will be attached). He started the process, we did the paperwork and I was advised it would be 4 to 6 weeks before we received the couch (with Covid going on I can understand the delay - that&'s fine). I purchased this couch on June 27 and did not receive it until AUGUST 26 basically two months later. I did not receive ANY update on where my couch was, what was going on with the couch until the day before no matter how many times I called. The sales reps. did not have any idea on what was going on, I just kept getting the runaround. When I did receive my couch it was a JOKE. It was significantly smaller than the floor model and immediately told the guys setting up the couch we were missing pieces - they advised me I was wrong and I was starting to get upset. This couch was SMALLER than then couch I had in my apartment prior to that (I probably spent $300 on) not anywhere close to $2000. I went to the store the same day and spoke with the General Sales Manager (Ahmad) he&'s a** so don&'t waste your time with him. I explained to him how upset I was with this entire order and all he could advise was that I get the additional pieces but those pieces wouldn&'t come to the END OF SEPTEMBER (not guaranteed), he had no empathy and he told me his sales associate Matt who has been there for 30+ years wouldn&'t have made any mistakes on this order. BUT he also said there are always issues with selling this couch and another couch that sale associates should always take their time when explaining this couch because the price SHOWN on the sales floor isn&'t the price for the couch displayed (because that makes perfect sense). MATT DID NOT DO ANY OF THIS! Anywho I was incredibly frustrated at the situation, so I left the store to decide what I wanted to do. I did decide to return the couch b/c it is not what I ordered nor is it what I asked for. I returned to the store later that night to speak to Ahmad again and was advised by the front desk associate that he wasn&'t there and to just go to the help desk in the back. I explained the situation again to the lady sitting at the front and she told me that she had already spoken to me and there could be no returns. PAUSE that was a complete lie, I had NEVER spoken to this lady at all, she kept insisting that I talked to her and I had to advise her literally 10 plus times WE DID NOT SPEAK. She DID leave a voice message on my phone but I was already in the store at that time. We NEVER had any physical conversation. Then she told me to wait for Ahmad (who the sales associate just said wasn&'t in the building! - This place is made up of LIARS). I told Ahmad that I would like to return the couch b/c again this is not what I asked for nor is it what I wanted. He told me that I am unable to return the couch because it was made specifically for me (WRONG it is not custom dude nor IS IT RIGHT). He also said his associates would not have gotten this wrong, he would have explained the size to me when I brought it and what was included in the package (AGAIN WRONG). I told him to call the associate or bring up the cameras b/c again I had nothing to lie about - this isn&'t on me this is YOUR sales team. When I repeated everything he told me again about how he has to specifically train his team on this couch (b/c apparently everyone in the store is new) he said I WAS MAKING THINGS UP AND LYING!! Come on Ahmad WHY DO I HAVE TO LIE! At this point, we are going back and forth and I ask for his number to the person above him - he advised he actually DOES NOT HAVE A BOSS and is the owner of the store (ANOTHER LIE). He then proceeds to give me the number for the distribution center in VA. HORRIBLE experience - I will get this solved but in the meantime . . . PLEASE DO NOT SHOP HERE. IT IS NOT WORTH IT. THEY WILL SCAM YOU. PRICES ARE NOT WHAT THEY SEEM. BAIT & SWITCH BY ALL MEANS!While walking through the store I did notice ALOT OF there furniture is set up to make you think the price is as listed for the look IT IS NOT!
Sales person meet us at the door and showed us what we were looking for. We had a specific color in mind and we were shown a perfect recliner for us. Kind and helpful sales people.
Eric was really helpful and answered all my questions. I’m waiting for my new sectional to be delivered but over all I am very happy
Visited Ashley Furn Store Woodbridge today looking for accessories. RJ was my sales rep, he was professional, pleasant, and willing to do what was necessary to make sure I was satisfied with the sale. I enjoyed my visit and ended up purchasing more than accessories. I would purchase from the store again. If you want a pleasant shopping experience, ask for RJ.
Great experience! Loved with working with Juan. He was super professional and extremely knowledgeable. Would definitely recommend.
Had a wonderful experience shopping for furniture at Ashley’s. Juan helped me make a selection, and was very friendly, helpful, and accommodating. Would definitely return again for more furniture!
RJ was was fantastic. Helpful without pressure. Would highly recommend him as a sales consultant!
Our experience at Ashley’s was exceptional! Great customer service!
I was under the impression this place was super expensive but they have very reasonable prices.
Maria did a great job helping my husband and I find, then order, a great coffee table and bookshelf.
RJ was so helpful in helping us to find the right couch to meet our needs. He allowed us time to look without heavy sales pressure. We would definitely do business with him again!
I had a nice experience. My salesman name was Hudson he was polite, not pushy and knowledgeable of the item I was interested.
My experience at the store was very pleasant and there were no issues ordering the furniture. When I ordered my couch and loveseat on June 13 I was told that it would arrive at the warehouse on 26 July. In mid July I received a phone call letting me know that the furniture would now arrive at the warehouse on 17 August. On 13 August I received a voicemail that the arrival date at the warehouse was now 22 August. When I called back that same day and asked for an estimated delivery date I was told that the arrival date at the warehouse has been pushed back again to 10 september and that the date could change yet again. I understand that Covid has thrown a wrench into many things, however it is unacceptable that I ordered a couch and loveseat on June 13 and it will now be at least three months until I receive it. This is the third or fourth set of furniture I have ordered from Ashley and it will definitely be the last as this is unacceptable.
Natalia was fantastic. Really paid attention to my needs and helped me figure out what I wanted. Went above and beyond to make sure I was comfortable and confident with finding a chair that matched furniture and curtains I already had. Super satisfied. Thanks Natalia!
Had great service from Hudson and RJ- we had very specific tastes and they helped us search the showroom and find what we were looking for. Everyone was friendly and the showroom is nice with plenty of options.
Juan was very knowledgeable and friendly. He laid out all of the features of the furniture, gave us all of our finance options, warranty information and kept us informed through the process. He made the sale very easy and efficient.
Juan greeted us at the door when we arrived and said that he would check on us in a bit. He checked on us, answered our questions, and made the sale as painless as possible. Juan kept us informed the whole time and never made us feel rushed. We truly appreciate the time he spent with us. Thank you, Juan!
Great experience! Super professional and knowledgeable staff.
RJ was an excellent salesman, he was professional and very personable. He was knowledgeable about the products, but didn't hesitate to check to ensure he provided the most accurate information. I would gladly purchase again with his assistance.
The Ashley Furniture Store in Woodbridge is awesome! Salesperson LaDaries was the best. He went above and beyond helping me to complete our transaction on a sofa/recliner combination. This is our second time buying a sofa from them - they are the best!
Samira was great as well as the manager who helped make my visit a great experience
Our sales represent, LaDaries was amazing. He made the shopping experience very easy. We were very worried about bit finding what we wanted but he made sure we got exactly what we were looking for. He went above and beyond over the course if three days. We can't wait to refer our friends and family.
RJ was very helpful and professional during our shopping experience. He asked questions that lead to were we needed to go in the store. He did not rush us into selects or push any products. All around outstanding service, and shopping experience.
Very friendly and helpful staff! Malcom showed us lots of options and alternatives. Store has reasonable delivery dates considering COVID-19. Extra fees caught me by surprise, but still very satisfied with purchase.
WISH I COULD DO NO STARS ! We ordered our furniture on June 6th 2020. We were told that it would be ready in 4 weeks. July came around and we had not received a call or an update so I called early July and was told that it would now be ready at the end of July because they were just waiting for the mattress to arrive. We understood that with the whole corona pandemic there was a major push back on the order so we waited. Last week I called again 2nd call and they told me that it would be delivered to our home on August 6/2020 and that we would receive a call on 8/5/20 to pick a time frame when they can drop it off. That was a lie because no one ever called. Now we are in August, I called again for the 3rd time now and they are telling me that our new estimated time will be August 12-19th. What ever happened to it coming on 8/6/2020? We ordered a bed and mattress and when I called the first time they told me they are waiting on just the mattress. Now they're telling me that they are waiting on the headboard and parts to put it all together. Either someone is not doing there job right or they're lying. I am getting different answers every time. This is getting ridiculous. To top it all off I spoke to the so called store manager "Jill" which she was extremely rude. I don't know how she is the manger with that attitude and terrible customers service skills. She should not be working there. She started giving me statistics on how many workers they have which I didn't need to know. 98% have been laid off and only have kept 2%. I was calling to get a real answer on when our furniture was going to be delivered and why I keep getting different answers every time I call. At this point I could've gotten my furniture at a different store and would have had it in our home. I WILL NEVER BE COMING BACK TO ASHELY'S EVER AGAIN!!! I DO NOT RECCOMEND ANYONE GOING THERE. They don't care about there customers and are liars.
Malcolm provided us with an excellent customer service!! He is very nice and professional. We visited the store in Manassas and we comeback to The Woodbridge store just because of his excellent service !! I would highly recommend everyone this store but specially to ask for him !! 😊
Worst experience ever!!!!! Ordered a couch in Mid May, told it would be delivered the last week of June. Then June turned into July, July turned into August, August turned into September! Then I get a call saying it would actually be delivered Aug 6th. I was ecstatic! Then I get a call to schedule delivery. I made sure I canceled my plans to be home for the delivery that was scheduled between 11-2. Once 3pm came and I received no delivery, I called the customer care line to be told that there was damage to the left arm chaise that they found Wednesday night and wasn’t going to deliver the sectional until the replacement chaise came in. I was NEVER notified and was totally inconvenienced! They told me that the replacement will be in on Saturday and I can have the couch delivered next Thursday. I pray it will be delivered then but I’m not holding my breath. Guess I will go another week without a couch! I will never order from Ashley again, because they cant give you the decency to call to inform you of anything! And there is nothing that can be done to compensate for the inconvenience! The worst customer service ever!! Don’t buy from here!!
Ashley Furniture HomeStore in Central Park is a den of thieves. I will be sharing personal phones numbers for each staff member with the Spotsylvania BBB and the FBI E-commerce crime division this evening. If someone purchases something, it is your obligation to contact them and notify them it will not be available this century. You were so desperate that Hamid texted me 8 times when I was buying. Now, I can&'t even get the manager in charge to answer my calls when trying to find out what month in 2020 my furniture will be delivered. Be a man and call me back Adam 571.305.0217. The only person worth saving in this dumpster fire of humanity is Savannah because she has a heart. Rock on and let me know if you need a real job! I&'ve got 80 and high-paying ones too.
The check out process is a lot like buying an automobile. Even when you are the only one at the desk, it still took 40 minutes to pay for my purchase with a credit card. The management also needs to instruct all employees how to wear a mask properly. Not covering one's nose and only the mouth is not keeping the customers as safe as possible. We were told it would take 7 to 10 business days for delivery. It has been 30 business days and still no furniture. Plus, they already charged my credit card for merchandise that has not been delivered. Bad business practice!
Worst experience ever. they sold us fake leather sofas and fake warranty. They force you to buy warranty and then tell you the warranty does not cover peeling. What does the warranty cover then? We spent about $3000 on the sofa and it is peeling just within 2 years. DO NOT BUY FROM THEM. THEY ARE THIEVES!
Juan was very informed, nice, and worked with us to get our new couch delivered quickly!
Eric was so polite and not pushy but very informative, knowledgable, and intuitive. After a few moments of speaking with us he seemed to know exactly what we were looking for. He was very relatable and his calm demeanor put us at ease. Shopping with him was like shopping with an old friend.
Terrible place to do business, they changed the date of delivery 5 times 🤬
I needed to completely furnish a new home, so I headed to Ashley, usually my go-to store for furniture The saleman who initially approached me was friendly, and maintained safe distance. I spent about 45 minutes easily navigating and picking out items that may work in my new home. I asked the salesman, who addressed me earlier, for furniture pricing and delivery times. While he went to find it, I proceeded to head over to the area where the items were located, to wait for him. Another salesman was rushing through the area, so I lingered to the side and entered after he left. I was about to test the sofa again when he returned to the area, accessing a desk adjacent the sofa I was pricing. I walked to the other side of the small area and continued to look at the furniture I was having priced. Without warning, he stated in an sharp tone, "I don't know WHY some people come to a furniture store and expect NOT to have to go near other people!" Surprised, I answered, I'm sorry, but I try to maintain a 6 foot distance while in public. To my amazement, he stated sharply, "Well this is my work area and I just got to work!" He then repeated his first statement with an antagonistic sound in his voice. Up until he confronted me for walking to the other side of the room, we had no interactions. I told him I was not sure why he chose to address me in that manner and asked for his name. He ignored me. When I asked again, he walked away. I asked my salesperson for the store manager. The manager (Wayne?) was "in a meeting". Managers Valerie and Brie said he would call me back. He did not, which makes me ask myself similar question, "WHY did I go to Ashley?"
I needed to completely furnish a new home, so I headed to Ashley, usually my go-to store for furniture The saleman who initially approached me was friendly, and maintained safe distance. I spent about 45 minutes easily navigating and picking out items that may work in my new home. I asked the salesman, who addressed me earlier, for furniture pricing and delivery times. While he went to find it, I proceeded to head over to the area where the items were located, to wait for him. Another salesman was rushing through the area, so I lingered to the side and entered after he left. I was about to test the sofa again when he returned to the area, accessing a desk adjacent the sofa I was pricing. I walked to the other side of the small area and continued to look at the furniture I was having priced. Without warning, he stated in an sharp tone, "I don't know WHY some people come to a furniture store and expect NOT to have to go near other people!" Surprised, I answered, I'm sorry, but I try to maintain a 6 foot distance while in public. To my amazement, he stated sharply, "Well this is my work area and I just got to work!" He then repeated his first statement with an antagonistic sound in his voice. Up until he confronted me for walking to the other side of the room, we had no interactions. I told him I was not sure why he chose to address me in that manner and asked for his name. He ignored me. When I asked again, he walked away. I asked my salesperson for the store manager. The manager (Wayne?) was "in a meeting". Managers Valerie and Brie said he would call me back. He did not, which makes me ask myself similar question, "WHY did I go to Ashley?"
Brie was amazing! Thank you so much!
Great working with Erick! Couldn’t be happier with my experience!
Matt was a wonderful salesman. My husband and I had the pleasure of purchasing furniture from him at the Ashley store in Woodbridge. He was very helpful and never pushy. He helped us put together end tables and couches to see how they would look together even though they were set up far from each other in the store. Matt was easy to work with and we plan on purchasing more from him in the future!
On 7/26/20 my wife and I went to Ashley’s Furniture to browse for a potential couch for our Living room. Upon entering the store we were promptly and politely greeted by salesperson Erick Douglas. He gave us a brief overview of the showroom floor and offered us assistance if we needed it. We decided to browse the showroom floor for a bit to see what styles they had. After looking around the showroom floor for a while, we were able to find a few different styles that we really liked a lot. (This was my first time visiting Ashley’s, but If you haven’t been to an Ashley’s Furniture showcase, you are missing out.) Erick helped go over some of the different features of the couches we were looking at and pointed us in the direction of a completely different style of couch which had storage and a pullout cushion feature that we really loved. In fact we liked his suggestion so much that we made the decision to buy the couch that day and found another couch and a recliner that we will likely purchase in the near future. Ericks help was paramount in our decision to purchase our furniture that day. Erick was extremely courteous and professional and made our purchase a fun and pleasant experience. I would highly recommend Ashley’s Furniture to anyone looking to furnish their home or office space. Thank you Erick for going above and beyond the normal standard for customer care.
We order a section, love seat, coffee table, and a desk on 9 may 2020 and we have received no communication from them until we call them. As of 17 July 2020 the only item delivered to their warehouse is our desk. This is absolutely not acceptable and the fact that we have to call them at each deadline is the worst customer service ever. We were told it would be inein at the end ofJuly for the rest of our furniture. If it is not there at their w" I will be asking for a full refund. I paid in cash for my order on 4 may 2020. Do not shop at this retailer specific in Woodbridge. Update sa of 25 July, my delivery is now 18 September 2020.
Purchased a sofa, was told it was leather. After a few months, the “leather” started coming off. We called the store and they said they cannot do anything about it, but as time passed more and more was coming off. Frustrated, we called again and they told us we have only 2 days left of the warranty and to have some paper work and pictures turned in. We turned in the pictures right away but had to do some back and forth with the paperwork and the “2 days” passed. But they did not acknowledge that the “leather” was not truly leather and we were ill-informed.
Worst experience ever I would highly recommend never shopping there or using there home warranty. About a year and a half ago I purchased around a 1000$ dinning room set with the extended warranty. At about 6 months the table started to crack from the hot food on it i called Ashley they said the warranty company will come and repair it they come and say no Ashley needs to after 6 months of fighting ashley says its out of warranty you call the extended warranty company that we purchased through them and they now tell you its old damage and they won't cover it so they play games to screw you as a customer i will never shop any of there places again and hope anyone who reads this doesn't either in fact my mothers couches are leather and falling apart and she has the same issue I do with ashley
Juan was great and helped us find what we were looking for- great quality and in our budget.
Buyer Beware! Never purchase a Tempurpedic mattress from Ashley Furniture because they will not live up to the 90 day return/exchange guarantee they spin while selling you on purchasing the mattress. I tried returning the mattress after two weeks of being delivered. I was told that I had to contact the Tempurpedic Company for an exchange, who informed me that they don't take returns/exchanges from third party sellers, which I'm sure Ashley Furniture knew of this policy. I'm paying for a very expensive mattress that I'm not sleeping on because it has actually intensified my back issues. They don't care about customer satisfaction after a purchase.
My experience was great the staff is very friendly and the atmosphere is welcoming. Isabel showed a lot of patience while I looked for furniture that best suits my needs. I appreciate the professionalism! I’ll definitely be back and will be recommending this branch of Ashley’s to friends and family.
There customer service is outstanding I would recommend CeCe she was a great help picking out the furniture that would change my life!!!
Juan was great!
This store is the absolute worst! Why is there not an option to leave ZERO stars? I was told on Memorial Day weekend when I was making the purchase that I should be able to receive my couch set quickly. After all the paperwork was complete and paid for they said it was not in stock and would be a month. When the day came, it was delayed another week because they were waiting on a piece. When they got here for delivery they did not have my love seat, only recliner and couch. I waited two more weeks and took another day off work for delivery. When they got here, the delivery guy said, "Oh, is the love seat supposed to be gray?" The sent a brown love seat!!! Now, customer service cannot seem to tell me when the love seat will be in stock. I want them to pick up this whole order and go to a different store altogether. I will NEVER shop at this store again. The whole experience has been TOTALLY AWFUL. Do not shop here!
The salesperson I went to see, no longer works here. I told the person that I must think about/consider making such a purchase at this time.
We ordered our furniture on May 15th. A storage bed, mattress, chest, and sectional. We were told our furniture would arrive the week of June 18th. The next day, I get a phone call saying it would not arrive until the week of June 30th. June 30th comes and goes. No phone call or any type of update. I finally get in contact with customer care and they tell me our furniture won’t be arriving until the week of AUGUST 21ST!!! Well over a month from now. I could have bought furniture elsewhere and had my furniture a long time ago. I understand delays due to the corona virus, but this is ridiculous. Terrible terrible service. What’s to stop them from saying October 31st when August rolls around. Absolutely ridiculous. Would NOT recommend
Zafar was amazing helping our family find the right furniture for our home while keeping us under budget. We will seek her out the next time we are in the market. Thank you, Zafar!
I'm still waiting on my couche to arrive it's been 2 months
Customer service , customer service, customer service
One thing I really dislike is sales people breathing down my neck when I am looking at furniture with my wife for a new home. Most of the time the sales people respect that rather quickly and lets us look and discuss. At this store the initial sales person who greeted us was actually very respectful and gave us our space right from the start but eventually the manager did not, he was very rude, and it was obvious that us looking at furniture unattended by a sales person, which is what we wanted, was unacceptable, we left immediately and will not return.
The customer representatives were very professional and helpful. Ahmad and Malcolm helped us and we recommend going to them for excellent customer service. We came back a second time because we knew the furniture we would be getting would be awesome for our new home. The price was right for the quality and quantity. Highly recommend Ashley furniture!
What can I tell you that the other 200 people before me haven&'t? I was going to save this review until I got my dining set delivered, but since it&'s been since 8 Dec, and I&'m still waiting, I decided to write this review to say: DO NOT STEP FOOT IN THIS STORE!!!!!!!! If I could give -5 stars I would!!! I have been lied to since I made the unfortunate decision to walk in this store on 8 Dec. I told the salesperson (who I later would found out is a liar) that I had fam coming in town and needed the dining set delivered before Xmas. He assured me that would be no problem even though when I was signing the paperwork I saw 31 Dec on the computer screen. When I asked him about it, he said that date was incorrect. Well, that was a bold face lie and the lies just continued from there from everyone in this store from the managers on down. There is just too much to type about my experience so I will plead to you to NOT STEP FOOT IN THIS STORE!!! I normally read the Yelp reviews before I visit an establishment but I didn&'t in this case and man did I pay the price for it!! All this store cares about is the sale and they could care less when you get your furniture!! I emailed corporate like 3 times and I will give them credit that they did contact the store because every time I emailed corporate, I would get a phone call from someone at the store who would just feed me more lies about when my furniture was getting delivered!! Did I mention that I&'ve been waiiting for this dining set since 8 Dec??? I told them at this point I could have went in the woods, cut down a tree and made the dang furniture myself!!!! I even tried to cancel the order and they told me I couldn&'t!! WtIt is a shame that this store is still open if this is the way they treat their customers!! No one in this store has any integrity!!!! I will end this by stating as emphatically as I CAN: DO NOT STEP FOOT IN THIS STORE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Eddie was super polite and professional even though the store was packed and he was busy. He never lost composure. Thanks so much! Can't wait for our furniture delivery!!
Worst Place to shop. I would not recommend Shopping from them at all. terrible team . Terrible customer service.terrible managers . Sales persons try to sell to get commissions and dont explains how their polices work if you ask question they don’t give you straight answer. If I had option to give 0 star I would love to do that.
Juan was amazing. He knew something about everything and didn't just try to sell us something, he made sure it really fit our personal needs. The experience and the sale .....the sale was everything....made for a refreshing experience. Thanks Juan
Juan was amazing. He knew something about everything and didn&'t just try to sell us something, he made sure it really fit our personal needs. The experience and the sale .....the sale was everything....made for a refreshing experience. Thanks Juan
We went here to buy a couch, Bunk bed, and mattresses. On may 31st 2020, the man we were with said it was gonna be until June 14 that we were gonna receive the furniture we bought. Today they called us saying we aren’t gonna get it until July 14. We asked why and there response is I’m sorry. I argue with them and then finally they say we can give it to you on June 16. It makes no sense and I will never buy from here again. I can’t believe they have 4 stars this is unacceptable. They also only reply to people that give them good reviews which I don’t know why.
Satisfied
I would like to give them no stars. This Ashley HomeStore is the worst. They do not care about their customers only the commission. We arrived already knowing what we wanted because we found it online before we drove over. The only reason we went to the store was because they had a deal on protection. First the sales woman tried to say the bed set cost $800 more than it did online, then she said company policy says that you have to put money down. Then the manager comes over and says that we have to use our Ashley credit card in that store only. That it could not be used online or another location. I will not be returning to the store. The people that work there are scammers.
I would like to give them no stars. This Ashley HomeStore is the worst. They do not care about their customers only the commission. We arrived already knowing what we wanted because we found it online before we drove over. The only reason we went to the store was because they had a deal on protection. First the sales woman tried to say the bed set cost $800 more than it did online, then she said company policy says that you have to put money down. Then the manager comes over and says that we have to use our Ashley credit card in that store only. That it could not be used online or another location. I will not be returning to the store. The people that work there are scammers.
SO MUCH TO SAY I CAN'T EVEN DESCRIBE. OMG.
If I could give negative stars, I would. We purchased a sectional on February 12, 2020. The estimated arrival date was, at the time, March 12, 2020. Although we really didn't want to wait a full month until we got our new couch, we accepted the estimated date and patiently waited for the couch. On March 11, 2020, we received a call that the new estimated date would be March 14, 2020. Although disappointed, we accepted the date change because we were aware the first was just an estimate, and again waited for a call. On March 13, 2020, we received another call that the new date would be "the week of March 24th." Getting annoyed, but realizing we didn't have much of a choice, we accepted and again patiently waited. March 26, 2020 comes around, and we get ANOTHER call that the new date would be today, April 3, 2020. Well, today comes and we again patiently wait. This time, we had to call them. Now they are saying Friday, April 10, 2020. Just 2 days shy of 2 months since we ordered the couch. Now, we understand that the world is kind of upside down. In fact, we called Ashley's to ask how this would be affecting the order and were assured, multiple times, that they were still receiving orders and we would get our couch as scheduled. If they were being honest, we would not have an issue. We understand. They have now delayed us 4 separate times, giving us less than 24 hours notice each time, and we know it will be delayed again. Today, the manager told us that she really doesn't know when the couch is coming in and there is nothing they can do for us. That is just simply unacceptable. We will NEVER be ordering from Ashley Furniture again. At this point, we will likely be cancelling our order and seeking appropriate measures to get our money back.
We ordered our furniture 3 months ago. After 1 month they delivered only few of the furniture but the dresser was broken. They had to take the furniture back. Then after 2 weeks they delivered the dresser only. Then after 1 month they delivered again but it was again missing furniture. Now its been 3 months and we are still waiting on our furniture. This is ridicules. I would not recommend anyone. This is not a one star review this is a no star review.
They promise next day delivery in the store and then tell you they only schedule a week out, no big deal to us as we have the time and patience. However, upon delivery day we were surprised with being told our table and chairs were not being delivered and nobody can find out why! Customer service here is a joke, after going back and forth multiple lines and numbers, we were promised our table and chairs the next day and upon the next delivery, no table, just the chairs! I told the customer service to not deliver the chairs without the table multiple times. Called again, nobody knows anything and isn’t communicating to me. I asked for my money back ($1,000+) and was told “no money back, no returns”. Never giving my business to this company ever again.
We were treated very nicely and received knowledgeable information from Mona about the pieces of furniture we were looking for, she’s a very professional sales lady, very kind, never pushy and most of all she was patient with us. It was pleasurable to work with her in the purchase of our sectional sofa. It was a great experience! If you are looking at furniture, I suggest you stop by the Woodbridge store and ask for Mona👏🏻. Ps. The manager Ahmad Hady was also very nice, friendly and helpful.
Very friendly staff. As soon as I walked in, I was greeted and helped.
Very helpful.
My husband and I went into Ashley’s to buy a couch and Juan greeted us at the front. He gave us our space to look around first before coming to us to answer questions which we truly appreciated. We wanted to sit on multiple couches and found one that we loved. Juan thoroughly told us about the material, price, and everything so that we felt comfortable with what we were going to purchase. Check out was easy too!
Juan was very professional and informative. It is very refreshing to have a salesman that wasn’t too pushy and incredibly friendly at the same time. He gave us time and space to make a good decision and checked on us at all the right times. Thanks for your service Juan!
Zafar was such a delight and so helpful. She helped me pick out the best furniture (quality and price) for my family and I. The manager was also very helpful and kind. I will be coming back for more of my needs in the future.
Juan S is an excellent sales representative. He give us great info of each product that we are look at. Very very patient
Juan did an excellent job at the Woodbridge store on selling us a couch, helping us and informing us on when and where to pickup the couch. He was very attentive and very helpful. Thank you.
Great service
We worked with Mary and had a great experience. She let us browse and answered questions as we had them. She helped us find the couch that would work best. The manager Ahmad and another sales associate moved the chair we liked to be near the sofa so we could see it all as a set. We were in and out in an hour and got everything set up for delivery!
I have frequented this location several times and this will be my last time. The service I have received this time was unacceptable. I went in knowing exactly what I wanted purchased the couch set and left. However the service after that was horrible. The sales associate that assisted me in the store texted me right after saying thank you and contact me if you have any questions. I did just that when I realized i had not received a call about delivery the week they told me the couch would come. She advised me that it was delayed until a month later. I asked if they would be able to add the 5 year protection plan for free in which she replied throught text ok and that I had the 5 year protection already. Weeks went by and they called to setup delivery when i asked had the 5 yr protection plan been added at no cost they stated no. I was then transferred to the store for assistance and never called back. i had to text the young lady two days later for a reply only to find out what she told me was incorrect that the 5 year protection could not be added for free because it is a third party. I then asked what could be done for the inconvenience? Could the delivery fee be waived and her reply was nothing at all could be done. I called the store and finally talked to the manager Ahmad who was not helpful at all. not for his associate missinforming me and not for the delay of the couches. In fact he basically tried to upsell me and offered a 50 dollar gift card to purchase something else or told me to buy a mattress to get the free delivery. They lost me as a customer all because of that unprofessional manager and service I received! Also corporate wont help you with issues at this location because they are LLC
It was an easy and great experience at Ashley’s today. Thank you to Noorallah and Beatrice for your help in bringing our vision to life. Looking forward to coming back in the future.
Wow where can I start with Fredrick! He is the definition of patience and customer service altogether. He not only helped us pick out things for our new home but he also ensured that we loved what we got. He is very knowledgeable in everything that the store has to offer. He also ensured that we got good quality rather than just things that we saw on sale. Always ask for Fredrick when you come to the store because he will make sure that all your needs are met. Thank you Mr. Fredrick for your absolute great customer service.
Eddie was phenomenal in everything that he did. We came initially and agreed on some things. We went home to think about it. Eddie was very responsive with all our questions and answered it in a very professional manner. He was very resourceful and very customer service oriented and that is what we appreciate most about him that’s why we ended up buying our whole house set from him. He is a phenomenal sales person and a great asset to the store. Thank you Eddie.
Very helpful and polite and patient had a nice experience buying my beautiful sectional
El servicio al cliente de Najai es muy bueno. Nos atendio muy bien y amable y alegre 😁 un 10 para Najai
Eritrea great sales associate! All questions that I asked like prices, discount, material etc she answered everything in a timely manner.
Juan S. was a huge help. We just bought a house and needed a bit of furniture. He worked with our budget and gave us great recommendations. Definitely a huge improvement from our previous interactions with other Ashley HomeStores in the past.
Juan S. was a huge help. We just bought a house and needed a bit of furniture. He worked with our budget and gave us great recommendations. Definitely a huge improvement from our previous interactions with other Ashley HomeStores in the past.
Great experience! Fast and knowledgeable salesmen. Worked with Eddie and Juan.
Walked in and walked out on two different occasions. I rather drive out of my way to a different location to get the service I deserve.
Had a terrible experience with the online store, was over charged multiple times! And I came into the store and Juan got me better prices and the furniture I loved! He definitely turned my experience around and I am so grateful!
I got a bad experience with customer care or store customer service. I bought 2 twin bed frame from Woodbridge store when I got them from main warehouse this week and put the boxes at home I found out that They will not fit at the bedroom. I called customer service after while the transfere my call to customer care after couple minutes to sent to store customer service. Both departments keeps throwing me to each other like a ball After hours they said the sale is final and they can’t accept any return or give me refund ( I asked it is ok to get my money back with 100 dollars less but they didn’t accept) Just before buying anything from Ashley be aware that you will be in bad situation if you wanna return their furnitures back ( final sale with return) Worst experience
Gotta say, I was well taken care of Juan Saenz. He was very knowledgeable about the products I was interested in and super patient. Glad I purchased everything I needed for my new home at Ashley Furniture, great service!
Eritrea Is the best staff and she always take care of clients very well. I gave her 100 percent. I recommend this store to everyone
A store of five stars
Mamta aka Mary was an absolute pleasure to work with. She had a lot of patience and took her time to ensure I knew about all of the great bargains in the store. I went in the store without any expectations. I was not pressured to buy anything. She just offered to show me around so I wouldn’t miss anything. The entire team was very friendly and the store manager came out and shook my hand as well as threw in a few extra goodies. I will definitely purchase from that store again.
Juan C.
I had been in Ashley several times deciding on furniture. I finally found and felling in love either set I purchased. During the whole processes Matt went above and beyond to make sure all my questions were answered and expectation met. Thank you for all your help as I know I wasn’t an easy customer.
Christian and Michelle were fantastic in assisting us with the items we needed to purchase for our new home. We would definitely recommend them to friends and family.
Our sales associate, Juan, was extremely helpful in expediting our transaction and thorough with helping us inspect a floor model item that we purchased as-is. Overall, it was a quick and pleasant experience.
Great experience with Beth and the manager for explaining all my options with regarding mattresses and bedroom sets. Kudos to a GREAT ASHLEY TEAM!
I had a great experience at Ashley’s and “Kay” helped my wife and I get a good price on a new Kitchen table. Totally recommend
Great location 👍. Yes lawd have mercy on me for the last minute change of plans I have to go to the store for the day so we don't get the chance to talk with him about this tomorrow morning and then upload my I will be there in a few minutes to talk to you about it when I get home from school today and tomorrow morning again I love you too baby girl and I love McDonald's and you can get me a price on the bus now 😘
I was at the Woodbridge location and I was helped by Eddie, who was very knowledgeable about the furniture I was interested in. He helped me make a well informed purchase without feeling pressured or hassled to buy. I left feeling both confident and pleased about my purchase. If you go there, personally ask for him !
Zafar was very helpful and get me in and out quickly like I wanted because I already knew what couch I wanted, very friendly sales woman
Good service I enjoyed the sales
Daniel was extremely pleasant to work with.. very welcoming...
Michelle was awesome she helped us pick the right furniture for us.
Professional service. Juan, salesman, took care of us and helped us find what we were looking for. Outstanding care and advice. I will recommend Juan. Ask for him!
I&'m going to keep this simple, Do Not Buy From Ashley Home Store!We ordered a sofa/sleeper and love seat just before Christmas. It was suppose to be delivered the first week of January. They kept telling us it was delayed durning shipping and postponed the delivery date week after week after week. I decided to go the store in person to see what the holdup was. They informed me that my order had just arrived so I scheduled delivery for the following Wednesday. I stayed home from work to ensure a successful delivery. When they finally arrived just after 4 p.m., the delivery man told me he only had the loveseat. I thought he was joking. He told me that the store should have called me and informed me that the sofa/sleeper was damaged during shipping. I contacted the store and they finally informed me that it was true and I would only be getting the love seat at that time. The delivery man insisted on dropping off the love seat. That&'s not going to happen! I told him that he could take it back to the store and I would go talk to them in person. They tried offering me an additional $200 off and 24 months interest free financing. That wasn&'t even close to getting me to continue purchasing furniture from them. I canceled my order all together (which they said they had to call the district manager or something like that because I had already signed a contract for the furniture). That&'s insane! Any-hoo, save yourself the headache and frustration of buying Ashley. I wish I would have read the reviews before we initially made the purchase.
Mamta was wonderful! Very knowledgeable, excellent customer service, quick, and we will be back! Thank you!
Mamta was excellent!
My wife and I went in looking for a bedroom set and a living room set. Alejandra was quick to greet us at the door and showed enthusiasm the entire time. She was straight to the point and helped us with any questions that we might’ve had. Our process was not rushed, and she made sure to review everything we purchased before finalizing it. If you’re ever in that location, definitely ask for Alejandra! You won’t be disappointed with the outcome.
Eritrea was a fantastic help. Very friendly and detail-oriented.
I just walked into Ashley Homestore and I wasn't greeted at all by anyone. I never was approached and asked if I needed any help, they just looked at me and kept walking. I even looked around at couches waiting for someone to help me. I was so furious I walked out the store and there were two employees at the front door. They didn't say were you helped or have a nice day. They kept talking as if I wasn't even there. This particular Ashley Homestore definitely lost my business.
Matt was great. Fast and efficient. Very helpful
Eddie was extremely helpful! Very knowledgeable about the store prices and attentive to what I was looking for. When you visit Ashley home furniture store in Woodbridge ask for Eddie!
Eddie was very helpful finding something in my price range and furniture style that I liked
Disclaimer to save you time and your sanity if you are furniture shopping: There has been an epic almost 2 month battle with Ashley furniture to get our new couch. There has been false promise after false promise, damaged goods, wrong configuration pieces ordered by the Saleswoman AND the manager, calls that arent returned, and multiple Saturdays spent dealing with this mess! Today they delivered the wrong pieces for the 2ND time and the manager is doing nothing but trying to pass the blame to corporate and vice versa. We were livid and refused to take it, so they are picking up our half of a couch soon and we are buying a new, nicer, and cheaper one FROM SOMEWHERE ELSE. It won't be here until late March, but being couchless AGAIN for ANOTHER month is so worth it rather than ever dealing with them again. DO NOT SHOP AT ASHLEY FURNITURE IN WOODBRIDGE. WHAT A NIGHTMARE! The only saving grace are the women in the customer care department.
Eddie was amazing! We came in last night and he greeted us and let us know he was around if we had any questions. Never felt any pressure to buy. We went to several other stores and decided to come back to Ashley tonight because of him. When buying anything that costs a lot of money, you never want to feel pressure but know that the help is there when and if you need it. He had us laughing, too!
The service was great! Frederick was the associate I spoke with. He was helpful and insightful. Great experience and the next time I need furniture I’ll be coming back to Ashley’s!
We worked with Eritrea who was friendly, welcoming and honest. She was very helpful and was not pushy at all. Looking forward to receiving my new furniture soon.
Daniel greeted us as we were walking around to make sure we were being taken care of. He was very attentive to what we wanted and found it right away. He was very knowledgeable regarding the various fabrics. He is an outstanding professional and very personable.
Daniel was very helpful!
Eritrea was professional and kind as she helped find the perfect couch at Ashley. I hope to come again soon to furnish the rest of my home.
Great experience with Eddie. Very courteous and professional. Highly recommended.
Michelle helped us out a lot and was engaged throughout the tour and the transaction. They had a beautiful selection and the store manager was pleasant, respectful and willing to help at all times. Will come back again for my bedroom.
Matt was a chad, he was a good worker
The moment I walked in (Woodbridge, VA location) I was greeted by Juan at the door. He was very nice and not pushy at all. He allowed me to roam around a bit before approaching me again. He was super helpful and I got my living room and dining set.
The price were reasonable and the Salesman was very patient and friendly.
I had a very nice experience at Ashley home store, the salesperson helping me today was Zafar, she was very nice, professional and knowledgeable. I would definitely recommend this store to anyone looking to buy furniture.
Fredrick helped us get the perfect piece of furniture. He was very helpful, answered all of our questions and gave us plenty of options to choose from. He is very knowledgeable about the furniture and I’m more than please with my purchase. I will be going back to Fredrick to purchase more items
Brie was an excellent salesperson. She zeroed in on the best bedroom set for us and went through all the specifics of the furniture in detail.
Kay is awsome and gave us better deal love to visit again.
Juan S was extremely helpful, insightful and gave inspirational advice on decorating idea’s. Highly recommend Juan as your sales person.
Very helpful, patient, and quick experience. Zafar was knowledgeable and helped us find couch that fit our needs.
Alejandra helped us with our sectional. She was very patient and helpful. I would get assistance from her anytime!
Just posting a few words pertaining to my visit. The sales worker was not pressuring me to buy anything; instead, she gave her honest opinion on the quality and price of the items. The store is very transparent with their prices and that further helped me make the best choice. Overall, the service was great and I would fully recommend it. This review is not transferable towards any one else but the sales Rep Bri.
Thank you Zafar for your help
Juan S. Was the best person in this place. Very helpful and informative. Even with me being extremely indecisive! Would definitely recommend 😊
What can I tell you that the other 200 people before me haven't? I was going to save this review until I got my dining set delivered, but since it's been since 8 Dec, and I'm still waiting, I decided to write this review to say: DO NOT STEP FOOT IN THIS STORE!!!!!!!! If I could give -5 stars I would!!! I have been lied to since I made the unfortunate decision to walk in this store on 8 Dec. I told the salesperson (who I later would found out is a liar) that I had fam coming in town and needed the dining set delivered before Xmas. He assured me that would be no problem even though when I was signing the paperwork I saw 31 Dec on the computer screen. When I asked him about it, he said that date was incorrect. Well, that was a bold face lie and the lies just continued from there from everyone in this store from the managers on down. There is just too much to type about my experience so I will plead to you to NOT STEP FOOT IN THIS STORE!!! I normally read the Yelp reviews before I visit an establishment but I didn't in this case and man did I pay the price for it!! All this store cares about is the sale and they could care less when you get your furniture!! I emailed corporate like 3 times and I will give them credit that they did contact the store because every time I emailed corporate, I would get a phone call from someone at the store who would just feed me more lies about when my furniture was getting delivered!! Did I mention that I've been waiiting for this dining set since 8 Dec??? I told them at this point I could have went in the woods, cut down a tree and made the dang furniture myself!!!! I even tried to cancel the order and they told me I couldn't!! Wth??? It is a shame that this store is still open if this is the way they treat their customers!! No one in this store has any integrity!!!! I will end this by staying as emphatically as I CAN: DO NOT STEP FOOT IN THIS STORE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Great options to choose from and outstanding customer service!
Matt was incredible! From greeting us when we got there to giving us the opportunity to check out the store alone - he was there to help when we were ready. He has amazing product knowledge & helped us find the perfect couch along with bedroom furniture for our new home. We were able to get approved for 12 months 0 interest financing within 30 minutes. Matt made this process not only easy but totally stress free. 10/10 recommend ! If you go to this location - ask for Matt!
Eddie was very helpful. I appreciate his helpful but low pressure style.
Bri was great! She helped me find the perfect sofa sleeper, loveseat, accent chairs, and bedroom set for my new beginning. She made sure I received all of the applicable discounts and 0% apr for 36 months. Can’t beat that!
Eddie Myers the sales associate and Ahmad Hadi , The manager took care of all my needs during my visit at that store . They was very passionate and catered to my issues . I HIGHLY RECOMMEND ASKING FOR Eddie Myers and/or Ahmad Hadi ! I will be back again !
Quick & easy purchase
We shop at Ashley Furniture quite often. Frederick was extremely hard working, knowledgeable, and pleasant. He did not miss a beat! He went over every single feature of the couch that we there to purchase. He made us love the couch 1000 times more!!! He didn’t just sell us a couch, he gave us an experience. If you go to the Woodbridge store make sure to ask for Frederick! He was truly exceptional!
Customer service was really excellent. Discount is very good and furniture looks durable. Nayai provided all details and professionally answered all my questions as well as my concerns. Thanks Nayai for making my visit pleasant.
Good service and friendly environment.
Christian and Bree were bery helpful!
Bri and all management were amazing!
Very helpful and friendly. Made sure we got all the pieces we wanted with no surprise prices.
I just bought a couch from Ashley Furniture and Zafar made the process smooth and stress free. Thank you Zafar.
Every time we come to Ashley's furniture, the customer service is great. Eddie Myers was our sales person for our daughter's bedroom set. He was excellent, knowledge and pulled some strings to get us some discounts. Thank you Eddie!
Bri provided great service and made couch shopping a great and easy experience.
Eddie at the Woodbridge location was very helpful! He scheduled the pickup for our new kitchen table and there were no issues. I definitely recommend Ashley HomeStore when looking to upgrade your furniture! Ask for Eddie!
Daniel is a phenomenal sales man, because of him we will be sticking with Ashley for future purchases. He was very helpful and provided many options based on our preference which made choosing our furniture easy. Daniel was professional throughout the whole process, we are very happy with our experience.
Matt K. helped me with my purchase of a dining room set and coffee table/end table set and was very nice and easy to talk with. I am happy with my purchase and will be back in the future
We had a really good experience while shopping at Ashley for our very first home. Miss Zafar and Mr. Ahmed were very cooperative and offered us the best deal to make our house more beautiful. I am pretty sure that in future i will shop any kind of furniture from Ashley with the kind help of Miss zafar.
We had a wonderful experience at Ashley!!! Everyone was very welcoming and attended to our needs perfectly! Mr.Kay in particular was extremely helpful and made sure I got everything that I’ve needed. I’ve never seen such great customer service before!! I Will definitely come to Mr.Kay at Ashley for future furniture needs! I’m very impressed.
I wish there was zero star to give them. The customer care team is the most unprofessional people in the furniture industry. They shipped the wrong piece and after few days of calling I was able to speak with a lady and shared the concern. The lady told me to send an email with the pictures of the piece I received which I did but I never got a response back after 2 weeks of waiting for a simple response. For some reason they don’t answer phone calls at all. I recommend to go buy from Amazon instead of wasting your money, energy and time.
Me and my husband purchased furniture last month. We have still not received it due to some "issues". We went in this past weekend and were told we would be contacted by Tuesday with the status of this order. Have yet to hear from someone. This has definitely not been the greatest experience. On top of that we paid quite a bit for a weekend delivery. 😑 I doubt we will purchase anything through Ashley's again.
This is a great place to buy your furnitures. Very high level of customer service. I moved to new place And bought my all furnitures from this store, I was so stressed because of the price But I show them online price they match my price and they gave me all furnitures at whole price. Thank you 🙏
Great staff and great product.
Don't go
I went in on November 24 and purchased a sectional from Ashley Furniture was promised delivery before Christmas. On the date promised was told it would be two more weeks for it to arrive. Upon arrival to the house the wrong sectional arrived. I was notified my sales associate filled the paper work out incorrectly. The delivery team tried to get me to take the furniture and then call the store and tell them it was wrong which I did not. I called the store they corrected my order and told me I would have to wait another 4-6 weeks to get my furniture. I asked to have a manager call me back. I have called almost every day for a week and did not hear back so decided to go to the store. Guess what I was told the manager just left. The ladies in the back of the store were amazing and helped me out. About 3 hours after leaving the store the manager finally calls after a week of not hearing from him. Treats me as if this was my mistake. I would never recommend anyone to shop at this location.
I had an amazing experience at Ashley HomeStore in Woodbridge today thanks to the amazing customer service of Matt! Matt is extremely knowledgeable and took a significant amount of time to do measurements and work on configurations with me including pricing out each option. He never made me feel rushed nor pushed me to buy. I purchased a beautiful, high quality, comfy couch for our family to enjoy! Thanks Matt and Ashley Home Store! I will definitely be back! :)
Eddie was great. My wife and I went to Ashley’s for a new couch and he was able to make the experience really enjoyable and easy. I would go back and see him for any other home furnishings that I need.
I have never seen a company not stand by the products they sell. On May 28, 2019, I purchased a couch and armless chair from Ashley Homestore in Woodbridge Va. It was delivered on 6/8/2019 and I could not have been happier with the products. 5 months later in early November the right front corner of the chair sank 4 inches while I sat down in it. Now I am only 5'10 and a 175lb man, not the biggest guy out there so 5 months of wear and tear from me would not have broken this chair, something was put together wrong. Ashley's is a franchise store so I had to call the Woodbridge location. I could never reach a customer care person so I would leave multiple messages explaining this problem along with my contact info. In Dec on my way back from florida, with nothing else to do on the car ride I called again and waited on hold for 55 min until a customer care person answered the phone. I explained the problem and told them I would come by with photos of the chair, at which time they filed a claim on my behalf. I did not get an extended warranty because I was told at the time of purchase I had a 6 month warranty from the store and a 1 year warranty from the manufacturer. On Jan 8 2020, I was notified that there was nothing they could do. I am not looking for a refund, all I want is the chair repaired or replaced. The major problem I see is no recourse, I can never get a hold of any person in charge and there is no corporate too contact. I feel cheated and would never recommend this store, they are a bunch of used car salesmen.
I was helped by Juan today. He was very helpful and knowledgeable. He closed the sale, and I’m very happy with my purchase. Ashley Furniture has quality merchandise and reasonable pricing. Thank You, Juan
Matt at your Woodbridge Virginia location was outstanding. Very knowledgeable and patient. Definitely recommend.
This is the 2nd time I've had a bad experience with this company. Fool me once, shame on you. Fool me twice...you know the rest.The most current issue is that I ordered a dresser and when it arrived the drawers wobbled horribly, one drawer sticks and doesn't fully come out, and there are scuffs all over the thing, like it was dragged across the ground. AF sent a technician who said he couldn't fix the dresser and that someone would contact me about my next steps. A week later, after not being contacted, I reached out and they were unwilling to issue me a refund and wanted to replace the dresser. I went back and forth with the Customer Service Manager Shawn who said he would forward my case to get an approval for a refund and I would hear something in 48 hrs. It took me 2 weeks of calling and leaving messages, and I finally had to dispute the charge with my credit card before I finally got someone on the phone to tell me they still weren't giving me my money back. Then an employee named Vicki stated "well it's not under warranty so" ...SO? Warranty usually covers wear and tear after owning an item, not when it was sent to me worn and torn already! I hate this company and I'm kicking myself for giving them another chance.
Outstanding service! Matt was AWESOME, patient, attentive and provided great advice on my purchased selections. He's a true gem and really knows his stuff. If I'm ever in need of furniture I will definitely come back to Matt and refer others! THANK YOU MATT!! You rock!!
I shopped on Black Friday day for a sofa at a Woodbrige store, sales person told me it will be next day if you picked up it from Fredericksburg.Then they told us we will wait a phone call, but they never called .I still don’t have my sofa and there not helping us and then they said we would get it before Christmas and still not here.I don’t recommend for anybody else.
This place is a sham! They price their items Hundreds/thousands dollars more than the online store and then share that today’s deal is 50% to 60% off, which is still more expensive than the online store. I will be writing further reviews on yelp and other places as well. Buyer Beware! They try to make you but the protection plan too, even if you don’t need it so they can increase their commission. Check the online prices before you buy anything from the Woodbridge Ashley Furniture Store!!
Me and my fiance visited yesterday to get a dining room table for Christmas. Juan S showed us around and helped us find the perfect table. He offered us lots of suggestions and got us out of the store just in time to pick it up before the holidays.
Michele was our sales representative and she was fantastic. Made the whole experience seamless and painless. Great selections, clean store and very friendly staff. Thanks
I had the pleasure of meeting Briana at the Woodbridge store... and let me tell you this rating system doesnt have enough stars to rate her! Thank you!!! Excellent experience overall!
I like this store. The stuff in this store is what I need to update my home. The staff made me feel that they really wanted to help me choose furnishings that I would enjoy for years to come.
Fast, friendly, knowledgeable help! Prices were awesome!
We have bought Ashley furniture for a couple of decades.... so I’m comfy with the brand and I know what to expect. Nayai was a patient and pleasant sales associate. She was not pushy nor did she fake answers, she wanted to know the answers and she sought them out... thank you for the help, we will be back.
(Translated by Google) Do not serve the aion sion are not responsible (Original) No sirbe la a ten sion no son responsables
I was helped by a young man who showed me the type of furniture I was looking for and assisted me with a smile at all times; he was very courteous.
Good customer service from consultant Juan Saenz. Knowledgeable service with no pressure. Plus a fair price.Very patient while assisting an elderly relative find a suitable recliner. Thanks
I have many peices from Ashley furniture and do love their product. However, from my last two experiences buying with them has not been the best. I walked in during their summer clearance event and was told how great of a deal I would receive by buying that day. I bought a beautiful bedroom set. Later that day I went on their website to look up dimensions to plan my space and found the set was cheaper online. Still to this day the set I bought is listed at a lower cost than what was provided to me that day, what a great deal..... My second visit was this past weekend. At the time of checkout I asked the sales associate to confirm the pricing on the items I wanted. Knowing what happened last time, I opened their website and found the pricing on the website lower than what was being told to me. The price instore was presented at 60% off and still $300 more than the website price. Ashley did honor their website pricing, but only because I brought it to their attention. I am sharing my experience hoping this will help other clients double check the pricing presented to them in store to what is listed on their website.
Great customer service from my fellow Texas couple, excellent prices and 0% financing for 12 months.
Awesome
Buy a bed wait two weeks and say there is not! bad service bad everything ! Bad service
My wife and I thoroughly enjoyed our time at this store. Our salesman Juan made us feel comfortable and answered all our questions. We purchased a bedroom set and a dining room set, both at a good price! Definitely check our this store and ask for Juan if you are looking to purchase furniture for your home.
Great service and deals
If you visit this store..Ask for Jackie...she was very nice, knowledgeable and provided great service!
Purchased furniture for my entire apartment on October 19th. Was told customer care would contact me to schedule delivery. I did indeed receive a voicemail telling me I would receive a call on November 19th to schedule my delivery. 😳 Yes a whole month later. WAIT!!! It gets better!!!! Well.... I never received a phone call on the 19th of November. I had to call. Was told pieces were missing. It shows it’s in the warehouse. I will call you back by days end to let you know the delivery date. NO CALL. I waited a day. Then I called back a day later. Was told my chair was backed ordered. It would not be here til December 13th. 🤯 Once again I was promised a call back by days end to see if they would split deliver my furniture. ONCE AGAIN NO CALL. I call back for the 3rd time to find out my chair is indeed back ordered it will be here in the warehouse on the 6th of December you will receive a call when it comes in and they will schedule your delivery .🤯🤯😳😡 I cant believe this company. I had to call to find out my furniture will not be delivered???? And MAYBE JUST MAYBE I’ll receive a call on December 6th. If I stick around maybe I’ll receive furniture by spring time. I’m at a lost for words. If I didn’t call I would still be waiting! I want my deposit back! I’ll never deal with them ever again
Wow I cant believe I hadn't read these reviews before wasting my time here! I walked in today and was greeted warmly by an associate. We walked through the store and found two couches that seemed nice. I have to replace my current set because they've done their time 10ish years 4 moves! I had an amount I could spend and dimensions that needed to be met. Wasnt unreasonable. Online at about 4 different places the prices were lower, with free shipping! I asked for a final quote with delivery and warranty it came out to one price. When I asked how much the warranty was I was given a number and subtracting that number from the total was totally doable. I was ready to make the purchase! Then comes back the pricing was incorrect. Ok talk to the manager he did not want to budge on $50. For those $50 I went and bought literally the same set at VCF on a whim! I only walked into VCF because its next to target. ITS 99% THE EXACT SAME SET! Names are different but come on! I was well prepared to buy the Ashley set online for about $100 less. But they made it so easy to buy at VCF how could I not. What a shame. I feel sorry for the sales associate as she was 1 week into the job and was super sweet but ultimately her manager was not able to close the sale. I have more rooms to furnish now I will be a VCF customer. If the room store was still around I would have gone there, because there I felt valued.
Akeem was a great, non-pushy but attentive salesman. I thought the piece I bought was overpriced for it’s quality, but it ticked all of the other boxes. Almost didn’t buy it because at $450, I would have have to pay $166 to have it delivered.
Billing “team” really needs to learn how to do their job and listen to the customers instead of gossiping.
Great experience! Matt was very patient and helped me decide on a great sofa for my new apartment. He was very clear on options and made sure I felt fully informed and confident in my purchase. I'll be back when I'm ready to purchase more furniture in the near future! Thanks again for a great experience, Matt!
Great experience at Ashley Furniture and Zack Wolfe. Very informative and found exactly what we wanted and needed.
I bought a set of leather recliners and love seats but within few days we discovered spot peeling on several locations of the couch. Ashley has kept referring me from one individual to technician and finally to a company who insist I pay for the repairs. The repairs they intend to effect is painting over the spots. This is very unacceptable for such an expensive furniture I was made to believe that the couch was made with genuine leather but it now obvious it is a very cheap fabric coated with vinyl. I will return it and demand transportation cost
Very friendly and helpful customer service sales people. Answered all our questions and was able to find the right selections for us.
We went to this place to look for tables and chairs for my resturant young man name muhammad safi greeted us and was very helpful with finding us what we need If you visit this place and and see safi he will make it happen
Juan was very helpful and made looking for a formal dining table easy and stress free.
Zack was very nice and helpful to me and my wife will recommend him anytime Thank You
I came there for Ashley furniture (Maria) to sell me a bedroom set not tell me I’m ridiculous. Partner and I walk right out without looking at anything else.
RE:Claim ID: PM2052393 filed on July 15,2019. I reached out to the Care2 team on September 25th following 2 denial letters for the aforementioned claim and I asked the representative on the line at the time the reasoning behind the claim being denied and it was stated cracked or peeled leather; and soiled leather. In actuality I accidentally ripped it with my knee scooter, I broke my foot and required a knee scooter to get around the house. I highly displeased with this entire "claim" process. Not only did I have to wait a month before a technician was assigned to my case, but we waited an additional hour and half outside of the already, unreasonable, 4 hour scheduled window of time. To add insult to injury, when the technician arrived he made comments like "did this just happened, are you all moving?", with smugness and condescending tones. I'm highly confused at the purpose behind a 5 year extended warranty? I did not ask for a total replacement of the product, I wanted the portion that was damaged by my knee scooter fixed, but instead I got nothing. This extended warranty has been a complete waste of $500 additional on top of the $2000 recliner couches that we purchased at Ashley Furniture. This really makes me question the quality of not only Ashley furniture's products, but additional the Montagefs warranties. Ashley furniture salespersons during the sell and purchasing process continuously pushes this warranty without the disclaimer that regardless of what your claim is they will not properly investigate your claim in a timely manner and based on the additional services that you are paying for will at least give you an alternative to assist you. Moving forward I will more than likely not purchase any more furniture from Ashley furniture and not recommend anyone who is purchasing Ashley Furniture to not waste the money on Ashley furniture or warranties through Montagefs.
RE:Claim ID: PM2052393 filed on July 15,2019. I reached out to the Care2 team on September 25th following 2 denial letters for the aforementioned claim and I asked the representative on the line at the time the reasoning behind the claim being denied and it was stated cracked or peeled leather; and soiled leather. In actuality I accidentally ripped it with my knee scooter, I broke my foot and required a knee scooter to get around the house. I highly displeased with this entire "claim" process. Not only did I have to wait a month before a technician was assigned to my case, but we waited an additional hour and half outside of the already, unreasonable, 4 hour scheduled window of time. To add insult to injury, when the technician arrived he made comments like "did this just happened, are you all moving?", with smugness and condescending tones. I'm highly confused at the purpose behind a 5 year extended warranty? I did not ask for a total replacement of the product, I wanted the portion that was damaged by my knee scooter fixed, but instead I got nothing. This extended warranty has been a complete waste of $500 additional on top of the $2000 recliner couches that we purchased at Ashley Furniture. This really makes me question the quality of not only Ashley furniture's products, but additional the Montagefs warranties. Ashley furniture salespersons during the sell and purchasing process continuously pushes this warranty without the disclaimer that regardless of what your claim is they will not properly investigate your claim in a timely manner and based on the additional services that you are paying for will at least give you an alternative to assist you. Moving forward I will more than likely not purchase any more furniture from Ashley furniture and not recommend anyone who is purchasing Ashley Furniture to not waste the money on Ashley furniture or warranties through Montagefs.
Jackie Fraley Was my helper,what a professional,friendly and knowledgeable sale lady She is an asset and I will always come to Ashley to do business with her Kudo
Large selection with wide range of prices. Sales persons helpful but not pushy. They gave us freedom to look around. We made a selection but didn't buy on first visit. Purchased on next visit.
My salesperson was Daniel. He is pleasant, patient, and professional. Seemed confident and knowledgeable in the furniture industry, as he was thorough in assisting me with my options. I am very much impressed and totally satisfied with his customer service. Thank you again Daniel. Outstanding!!!
Purchased a leather sofa. Within a year the cushions were torn. I had someone from the warranty dept come out and they said it wasn’t covered.... Beware
Daniel was friendly, informative, and did not pressure us into a purchase. He is a great salesperson.
Wonderful experience! Instore service was delightful and informative. We arranged same-day warehouse pickup and had everything self installed in for hours! They only disconnect is the television stand hardware was black instead of nickel as advertised. Regardless, we may actually prefer the black hardware anyway! Quality of television stand and matching coffee table with rising table-top is solid and promises many years of reliable use!
Ashley was great initially, but they has the worst warranty contracting company ever! I went through a heck of time for over a year to get my furniture simply cleaned according to their warranty. Should’ve known it was too easy and at the end was more of a pain. Ashely was no help in rectifying my issue. It’s like they sell the furniture and then turn you loose to the wolves! I will never purchase anything else from this Ashley store every again.
Excellent customer service! Eddie & Michelle were so helpful and answered all my questions. No pressure sales environment made it a great shopping experience!
Very knowledgeable and personable staff that helped me select the perfect items for my taste and great suggestions for items they didn't have in store
Eddie was awesome, very knowledgeable about products and great customer service. Ahmad was also very helpful he was patient and answered all our questions.
I worked with Akeem, and had a great experience so far! There were a few hiccups with the pricing but the manager Ahmed handled them quickly. Great store!
Great Service! Friendly customer service representative. Knowledgeable Manager.
Our salesperson Matt spent quite a bit of time with us making sure we got exactly what we wanted. The whole team here made the experience an easy and enjoyable one!
Reggie was AHMAZINNNGGGGG!!! Great customer service, and very knowledgeable on products in the store and just all around a real nice guy. We shopped with him for Columbus day and got a great deal, we will be back to shop with him in the future.
The quality of the service and the furniture is very good. My sales rep Juan was terrific. When I come back to buy something else I will Definitely ask for him.
This store does not deliver on time nor call and tell you that they will not meet their delivery date.
Had an outstanding experience at this store. The manager Regine was very professional and friendly, he was not pushy at all and informed on furniture when I requested assistance. He made me feel very welcomed and felt I was in control of what I wanted. He also provided me with amazing deals to the furniture I wanted at an amazing price. Will return in the future for more furniture!
Zafar and her Crew were very professional and curtesy. She explained the importance of purchasing good furniture that would last. We are very excited about our new project. Thanks for all the help!
We had such wonderful day experience in Ashley Homes where Ms. Beth Foster attended us and guided us for our Sofa Set and coffee table shopping. She was very professional and highly customer oriented. Thanks Ashley and Ms. Beth for making our shopping a wonderful experience. Regards, Omer
Mrs. Beth was amazing. She was very polite, helpful and honest. She made my first time buying furniture smooth sailing. 10/10 recommend.
They are only out for a sale. Customer service is horrendous. Furniture was scheduled for delivery, after I had to call and inquire and then came to us "damaged." They took it back and then after two more weeks of hearing nothing I called and the furniture had been sitting in the warehouse! Ordered a couch, loveseat and wedge to go between. Was promised they would attach them, which did not happen. Emailing and leaving ba message for customer service is a joke as well because they don't respond. Good luck if you get furniture from them!
Good prices friendly customer service from ( kasandra)
Our sales lady and the admin staff made our experience very welcoming and smooth. She was very personable, honest and listened carefully to our needs. The only reason I held back a star is because when we inquired with one of the managers about whether or not the mattress came in a box, he seemed disturbed and communicated with us with his back turned, which I thought was a bit rude that we got no face to face to contact.
Juan S helped us decide on a new sofa today, and we even ended up choosing a new bed, which we really needed. He made the process easy and painless. He was very informative, professional, and personable. I'm sure we will consider Ashley first when the time comes for our next purchase
The person who helped us was really kind, educated, and patient. She was very prepared to answer any questions I had and I am very pleased with the servicce. Kassandra was wonderful. Thank you very much!
I am giving ONE star because I don't have the option to give 0.WORSE EXPERIENCE IN MY LIFE!!!DONT EVER BUY FROM ASHLEY FURNITURE STORE!!! I am not happy with how everything turned out. Today I was supposed to get my delivery with the new bedroom set that I chose since the first one was damaged and half of the bedroom set was not the pieces that I ordered, but again, it was missing pieces and the bed was damaged. Almost the same thing with the first one that you guys delivered wrong and damaged. They took it all back saying that on Saturday everything will be delivered complete and in perfect condition, with it wasn't the case. 3rd time they make a mistake and after spending hours and hours and talking with different people NOTHING got resolved. I am tired of losing time with all of this, I was very late to work today because I was waiting for the delivery, plus the day I had to get off work to weight for the delivery. I paid a lot of money for all the furniture I bought for my whole apartment, I am not asking for a favor. CUSTOMER CARE are the worse of them all, even told me that it was my fault that the two night stand didn't get delivered together because I should have call them to informe that it was in separate invoices. REALLY??? The store doesn't do a proper job and they blame me??? Shame on you!!! Shame on you all.
I am giving ONE star because I don't have the option to give 0. WORSE EXPERIENCE IN MY LIFE!!! DONT EVER BUY FROM ASHLEY FURNITURE STORE!!! I am not happy with how everything turned out. Today I was supposed to get my delivery for the second time with the new bedroom set that I chose since the first one was damaged and half of the bedroom set was not the pieces that I ordered, but again, it was missing pieces and the bed was damaged. Almost the same thing with the first one that you guys delivered wrong and damaged. They took it all back saying that on Saturday everything will be delivered complete and in perfect condition, with it wasn't the case. 3rd time they make a mistake and after spending hours and hours and talking with different people NOTHING got resolved. I am tired of losing time with all of this, I was very late to work today because I was waiting for the delivery, plus the day I had to get off work to weight for the delivery. I paid a lot of money for all the furniture I bought for my whole apartment, I am not asking for a favor. CUSTOMER CARE are the worse of them all, even told me that it was my fault that the two night stand didn't get delivered together because I should have call them to informe that it was in separate invoices. REALLY??? The store doesn't do a proper job and they blame me??? Shame on you!!! Shame on you all.
(Translated by Google) Very bad experience it takes too long to make the delivery, three months later and when they get to leave it the furniture arrives broken and scratched, and you call the customer service, nobody gives you reason for your order when I went to the store customer service in the store Treat the customer very reluctantly, I am Latino. I do not recommend that place at all. (Original) Muy mala experiencia se tardan demasiado para hacer el delivery, tres meses después y cuando llegan a dejarlo los muebles llegan quebrados y Rayados, y llamas al servicio al cliente, nadie te da razón de tu orden cuando fui ala tienda servicio al cliente en la tienda trata al cliente de muy mala gana será soy latino. No recomiendo para nada a ese lugar .
It met my needs and had the furniture styles I was looking for.
I would give them zero stars if at all possible. Do not waste your time here. Terrible experience especially once I signed the paperwork. No communication at all from store / warehouse about delivery. Already 3 weeks delay since initial delivery was promised. No call or update at all even though I called twice to check on status. The funny part is I got this survey even though my furniture has not been delivered. I do not recommend this place at all.
We were looking to replace our 15 year old kitchen chairs. The Ashley store has a good selection. We found a lovely bench and chairs for our kitchen. Zack explained the construction process of the chairs and demonstrated how sturdy they are. The store manager gave us a great deal on top of the sales price. We’ve had a great experience today and look forward to our chairs being delivered next week!
I wish I could leave 0 stars. The salesperson said the expensive couch I was purchasing was in stock and they would call me that week to schedule delivery. By the end of the week, I hadn't heard anything. I called customer service and they said the couch was not in stock and that it would be 2 more weeks. Fast forward 2 1/2 weeks later. I called and spoke to customer service again and Kristy was very helpful, said she would email the store manager to contact me. It's been 2 days and still no word. Horrible service in store and no matter how much money you spend, you will wait for weeks and hear nothing!!
Great experience! Juan was friendly and patient with us. He took his time to answer all our questions and helped us pick out a wonderful bedroom set, mattress and dining table set. They offer great products for an affordable price, no one can’t beat that 👍
We went to the Woodbridge VA location and Moustafa and the staff were extremely helpful, knowledgable and made our stressful furniture shopping as easy as it can be. I give the manager and the team a 2 thumbs up. Great service!!! A+
Zack came in clutch when I was in an immediate need for a mattress with specific permitters. He was great help!!! Next time you need help....ASK FOR ZACK!
Beth was incredible! Her knowledge of the inventory helped guide us to specific options perfectly suited for our tastes and needs. She was friendly, pleasant and extremely personable. She went above and beyond ensuring our happiness while meeting our needs. I highly recommend visiting her at Ashley!
Just don't believe a anything they tell you and I don't understand why you can't cancel an order if I was lied to about my delivery date. I read the reviews about it so that means it has been a consistent practice of that store and the manager needs to fix it. There is zero customer service the board of directors needs to put their foot done and fix this situation ASAP and also update their headquarters website so customers can make a complaint.
My experience was awesome and Jackie was great and help with all my questions and made the buying simple and easy.
Good place to look at furniture
Beth greeted me with a beautiful smile when I entered the store. She was attentive and listened to help me find what I was looking for. She was patient and wasn’t pushy. I plan to go back to buy more pieces and look forward to working with Beth again!
The sales man worked with us and gave us a great deal. We were very happy leaving out the store.
If I could give them a zero star I would! My mom recently purchased furniture from here and had a terrible experience. We had issues with pricing and they were supposed to get corporate involved and call us back. After not hearing back we decided to head to the store to see what was going on. The staff in the back has NO customer service skills whatsoever! No one greeted us, they all avoided eye contact until one of them gave in and finally spoke to us. The salesman ignored the lady at the front like he didn't hear his name being called. When he finally walked over he wanted to argue about everything. This store does not believe in customer satisfaction. No one called corporate and no one cared about how we felt. The store manager was there and they did not want me to talk to him even tho he was sitting right there behind them. We had no choice but to keep the furniture but we will never buy anything from this store ever again!! They are all so sweet and helpful to you to rope you into buying but as soon as you have an issue they are quick to dismiss your concerns. Very sad really!
If I could give them a zero star I would! My mom recently purchased furniture from here and had a terrible experience. We had issues with pricing and they were supposed to get corporate involved and call us back. After not hearing back we decided to head to the store to see what was going on. The staff in the back has NO customer service skills whatsoever! No one greeted us, they all avoided eye contact until one of them gave in and finally spoke to us. The salesman ignored the lady at the front like he didn't hear his name being called. When he finally walked over he wanted to argue about everything. This store does not believe in customer satisfaction. No one called corporate and no one cared about how we felt. The store manager was there and they did not want me to talk to him even tho he was sitting right there behind them. We had no choice but to keep the furniture but we will never buy anything from this store ever again!! They are all so sweet and helpful to you to rope you into buying but as soon as you have an issue they are quick to dismiss your concerns. Very sad really!
Amazing customer service after I had gone to a different store and had gotten terrible service it was nice to come in and instantly get fantastic service. I ended up finding exactly what I needed and purchased it. 100% will come again for more furniture needs Juan S was amazing I really appreciated his help.
Unfortunately, I did not have a good experience with Ashly at all. There are not many options for beds and mobiles. The Mattress ( Serra brand) they cost only 400$ the best quality, by t ( Ashly sells that 2,000$) discussing!!! The sales associates are so disturbance they just shadow you even they won’t give you space to think 🤔!!! They just push you to buy by their chose !!!! Only four beds ( queen, full bed and two twins ) costed me 5,000$ :(. I canceled my orders before 24hrs they say it is impossible :( VCF: I got the best leather furniture, three coffee tables, bed room lights, four beds , tables for computers almost all three bedrooms and one living room completed only for 7,000$ at VCF!!!! I highly recommend VCF.
Zach was fantastic in helping us to find the right couch and bunk beds for our boys
Warning: - Don&'t buy here unless you are ok with mistakes. - Be prepared to wait a couple months for delivery. - Be prepared to be the squeaky wheel with customer service.- Better yet, see if you can take the pieces that day. Save yourself headaches. We bought 3 brand new items. 1 item took 4 weeks to arrive. 2 items ended up getting swapped out for cheaper floor samples which meant we were gypped with paying higher prices for used pieces. Ended up getting a store credit for one item. The unexpected floor item was FILTHY. Really wish I could post photos of it because it is so skeevy. We called to reject it and were told that someone would come clean it. Seriously? We buy brand new, you deliver a dirty, used piece of furniture and then expect us to be ok with a clean? Store agreed to swap it out with a new one and still, almost 2 months on, we have NOT YET gotten the last chair. Every time we call, we&'re told that oh, scheduled for delivery tomorrow, in a couple of days, coming soon, etc., etc., but still no chair.Thing is, we dealt with Ashley in May for another order and everything went fine. Reading the reviews, it seems like the store has gone downhill since June of this year. Never had such a frustrating experience with a furniture store. And management, if you&'re reading this, don&'t bother with an apology. Instead, deliver the dang chair!
We worked with Zack and he was an amazing Sales Associate. He was more than accommodating, he was knowledgeable about every piece of furniture. He was kind and very entertaining for the kids and us after a long day! We will definitely be coming back and requesting him to help furnish our new home! Thanks for everything and we appreciate your patience for an indecisive customer!
Juan S was very helpful with our living room furniture buying experience. He was courteous and expedited the process. No pressure from Juan as you may find with other sales people. Would recommend him for your furniture buying experience!!!! Thanks Juan!!!!
Terrible! Working with Ashley staff, delivery, and customer care has been a nightmare. Take your business elsewhere. The furniture may look nice in the showroom, but getting quality merchandise in your home is another thing entirely. We purchased furniture 4 months ago and are still waiting for undamaged pieces. We immediately complained to the store manager about the delivery experience (delivery men were rude, unprofessional, and refused to take damaged pieces) and he shrugged it off and sent us to customer care. The store customer care said they couldn't help us because it had to be handled by the regional center. The regional care center said to go back to the store where we purchased the items. No one wanted to take responsibility. We finally got ahold of a manager at the regional care center, but it has continued to be a disaster. We were told we were getting replacement parts and had to wait. Then we found out Ashley did not make the parts and we needed to wait even longer to see if they could replace the entire item. After another two weeks of waiting for approval, we got a new delivery date. But wait! Ashley then said they couldn't get the piece on a truck and that we had to wait another week or two. We shared our experience with Ashley showroom salespeople and were shocked to learn our experience was common. I wish we had NEVER gone to Ashley. Poor quality merchandise, bad delivery, inferior customer service. I am horrified that the military is now selling Ashley furniture in its Army and Air Force exchanges. Servicemen deserve better! They will PCS before ever getting furniture.
They had huge blowout sale throughout the store but everything seemed to have been priced up to reduce it down to 50% off. But, they didn&'t have the specific style of bedroom set that we were looking for therefore we didn&'t need to talk numbers and specifics to associates.
They are the worst store ever, they are liars they lie about delivery time. They are a nightmare, don’t ever buy from them.
Our visit to Ashley's furniture Woodbridge was great. Nasira was amazing and very patient with us.
We had the best experience at Ashley and I think we got lucky to meet Ms. Zafar. She is very friendly, professional, and very patient. I highly recommend Ms Zafar to everyone who wants to visit Ashley and have the best experience of their life.
Nice Staff and good deals.Good customer service
Nice place.
Terrible place to do Business with. I REGRET it. They use deceptive information by displaying a storage bed with the price info of a regular bed. They show you the drawers and everything but at the end when you decide to purchase they say o if you want the bed with storage drawers is only $300 more.😓 Their estimated time for delivery is way far from the date they write on your receipt. Mine was supposed to be 08/15/19 but apparently they are still cutting the trees to make my bed. BEWARE of this place. Once they got your money that's it. No remorse nor felling to apologize with you about them taking a a month more the have order delivered.
I waited for 2 weeks for my couch to be delivered. when it finally arrived the arm was broken. It took calling customer service for two weeks to send someone out to fix it. I am not paying 1300 for a couch that was delivered broken unacceptable. Terrible customer service I will never buy anything form Ashely again.
Don’t buy your furniture here unless you want to wait a year for it! Customer care is a joke, might as well not have a “direct line” to it. I’ve been waiting for my furniture for almost 2 months. And they keep telling me next week. Sales over the phone is no help. I’m just tired and I want my money back! I should have trusted the bad reviews but no, now I am furniture less forever. And on top off that, when I was on the phone with sales, the manager walks by and refuses to answer my call and just lets their sales rep. tell me someone will call me back. What a joke! I ordered furniture from a different place on the weekend and it was here 2 days later! Guess we learned our lesson. The only person that was helpful here was the delivery driver that delivered half my furniture and was kind enough to help me call it in when it arrived damaged. So, yes I am still waiting for all of my furniture as of today.
Juan was wonderful! He made our experience a delight.
Nasira was wonderful, she is the best, didn't push me and loved working with her finding the bedroom sets we were looking for. Thanks
Trusted them and tried another delivery.. Just to think I really thought I finally have furniture. Well this time only 3 pieces were damaged and they did not want to compromise and guarantee me the peices in 24 hrs..All I ask was if I keep the five pieces that we good can I get the others in 24hrs...The answer was NO so ALL of it goes back..So they are rude.. disrespectful and THE CUSTOMER IS ALWAYS WRONG!! Their way or NO WAY..Please Please DO NOT BUY ANYTHING FROM ASHLEY FURNITURE.. Please Pass the word..
This place is TERRIBLE! Avoid, avoid, AVOID! The service is the worst, they rip you off, and they lie to you. I ordered furniture that they &"apparently&" had in stock and would have at my doorstep in a week.. IT TOOK TWO MONTHS & tons of complaining to corporate for them to finally get me my furniture. I love Ashley&'s products but avoid this place!
Be aware!!! dont buy from Ashley furniture If you want to save yourself a big headache go buy furniture from another store, i thought Ashley furniture was a serious company. I bought a living room set on 06/26/19 they told me that they were going to deliver all 5 pieces within 2 weeks...after 2 weeks passed i got phone calls saying that my furniture didn't pass quality inspection and it will be delayed, WELL they keep rescheduling the delivery week after week because the furniture was damaged, i called the store to cancel the entire order but they said i can't, all sales are final, today is 08/21/19 and i only have 1 out of the 5 pieces i ordered!!!! 2 months without a living room, they are a nightmare, calling customer service is a nightmare, i will never buy a single piece of wood from Ashley furniture. I don't want to have anything to do with them again.
Nasira is the most amazing consultant I have ever had the pleasure of purchasing with. I feel fortunate to have landed at Ashley’s furniture in Manassas. They were most incredibly helpful and willing to accommodate my needs. I did not hesitate to bundle my purchase with them because they gave me amazing deals that I wouldn’t find elsewhere. I look forward to more shopping and better deals for my new home.
Very warm and pleasant welcome from salesgirl nasra at the front door .. she helped us with leasing through furniture .. very friendly and helpful .had great experience .. thank you so much
I received excellent service thanks to the help of Zafar and her manager at the Woodbridge,VA store. My recent purchase (bedroom set) was unexpected, but Zafar was professional, and she followed up and ensured that I received great quality furniture at a price that far exceeded my expectations. From the moment I walked in, she was courteous , attentive & provided top knotch customer service. Thank you Zafar! You represented Ashley well!
Very disappointing after buying from them. Management is very unprofessional and tries to get into fight with you. I bought a dining table, bed and a additional love seat for me sofa. They sent the wrong bed and claimed the bed was right and we selected the same bed and also the love seat does not come with the cushions(it was stated it comes with cushions when we bought it). After going back and forth on heated phone conversations, they told us to come to the store. The manager was rude and straight up told us you do not have proof that you ordered that bed, if you want it you have to pay $300 - $400 more. After realizing who he was dealing with, he became defensive and ended up giving the bed that was requested the first time. Wasted my 5 days of going back and forth with the manager and customer service. Again, VERY UNPROFESSIONAL management.
My husband and I made a very large purchase from this location. Went back to make sure the order was correct. It wasn't so we attempted to correct it. The manager gave us a hard time, basically trying to charge us more money because he said he gave us a deal, which he honestly didn't. I found the same set online cheaper. We waited almost 2 weeks for the the delivery, had to take off work, we were given no choice in the delivery time, then when we finally got the furniture it appeared USED, RETURNED and REWRAPPED!! The condition of the furniture was horrible and very cheap..Ashley Furniture should be embarrassed to offer this quality to anyone.. I refused the delivery and asked for the order to be canceled and now being given the runaround. The service and quality of this place is HORRIBLE..Think twice before you deal with this place PLEASE.. We are now at the end of the day and still no response from the company. I have called and my husband have called and we have been passed off and sent to voicemail. Maybe I should contact Channel 7 News.. UPDATE as of Friday August 16th.. Still no conact from the Store until 4:15 pm..When my husband recieved a call from the delivery department to deliver furniture..I'm thinking this is a JOKE or they think we are desperate..We can take our 5K to another store..
ZAFAR CEDD was very helpful to me and she is very patient and over all Ashley Store is the Furniture store to be👍
I am very happy with the way Mr. Reggie treated me. I will most definitely be a returning customer!!!
Poor Poor customer service and a complete RIP Off DO NOT BUY FROM THEM. . My husband and I spent 6K on a sectional for our Family room. . It took over a week for us to get the Furniture and when we did, someone had to stay home because the delivery time ead at their convenience NOT OURS!! After staying home for the delivery they arrive with furnirure that looked USED and RETURNED wrapper in dirty plastic with old packing tape. We orderd 8 pieces only 2 came in a box and it looked Shabby. 4 of the pieces had damage that stood out before the plastic was even rmoved. . It looked so horrible the delievery driver lokked embarrassed. I sent EVERY piece back. Spoke to a young lady at customer care and they didn't even have the pieces in stock to even send me another delivery out. I sumply said cancel the order. That same day I spoke to my husband and we decided canceling was the best option so he called to speak with someone at the store. They told him he needed to call the delivery location in Fredericksburg,Va. After calling them they said we need to call the store. . Yess the complete RUNAROUND!! So as of Monday August 11th we have NO call back, NO contact completely IGNORED and ohh they still have my 5K +tax. . They say they don't do order cacelations!!. Fast forward to today August 4:15pm. . My husband gets a call from the delivery department to set up a delivery. . This is a joke right. . We have been completely disrespected. . NO ONE from Management as called us. . NEVER recieved an APOLOGY. . Not that we need one. . They have made an Executive decision to now FORCE us to do business with them. . NOPE not me!! If you are reading this and are an ATTORNEY message me because that is my next move. DO NOT BUY FROM THIS COMPANY. My husband and I have been taken advantage of. They should be ashamed of themselves and EVERY DAY I don't have satisfaction I will urge ANYONE to take your MONEY somewhere else. I will also update you all on our status. If you don't see anything that means we are still being IGNORED!!
I recently bought a living room furniture and I had a great experience. Matt and Ahmed were great help to me. They helped me with the selection process at a great deal
I purchased a masion bedroom set with a warranty 2 years ago the bottom of my headboard broke in half .. i spent alot of money for this set and no one would help me warranty did not cover store couldnt do anything for me. I waste my money
I was greeted at the door by Sales Representative, Mr. Naseer. I was only going there to "look around" as I'm not moving until the end of September. Mr. Naseer spent well over 2 hours with me looking around and assuring the needs of me and my young daughter were met. Of course, like anyone, I felt buyer's remorse, but.... he furnished my Livingroom, Bedroom, daughter's Bedroom, and Dining room with a fare price; after all, you get what you pay for and I wanted quality for me and my daughter. After everything was over, i can actually appreciate the time he spent with me and the overall purchase of the items. You have wonderful customer service Mr. Naseer, with quality and genuine professionalism. Keep up the awesomeness that you do 😊
I just brought king bed from Ashley store and it is very comfortable , good price, and Beautiful. customer serviceI would give them five star. I really appreciate for NASIRA she is the one help me to buy my king bed. she is very helpful. If you go to buy furniture from Ashley Woodbridge ask NASIRA.
Reggie was amazing!
Our salesperson Nasira was very knowledgeable, pleasant, and diligent about helping us find exactly what we wanted. I would happily shop with her again.
Customer service is awful. We were charged 800 dollars more than the online prices and had to return to get our money back. We've been trying to reach anyone at the Woodbridge location to change something in our order and they just give a f about everything. They take 30 min to finally talk and when they do they act like they don't know anything about anything. Very incompetent staff nothing gets resolved. Don't go there. They just want to make the sales. Once they do they care zero about you and they won't return money even if the product is going to be shipped a month from now. Beware. Go to a different location
Jackie was so nice and helpful! She understood my budget and space. I would completely recommend this store!
Customer service was great and the selection of furniture was great too. Lady that helped wasn't overbearing or anything.. Which always is a good feeling.
We had Richard! He was super helpful whenever we had questions and through the pricing process! I definitely recommend Ashley, and ask for Richard! 😃
Everything went 👍🏾! My salesman was very nice and helpful
a good place to buy. very nice people 👍
Called regarding a sales flyer and talked to Zach, visited the store the next day and was able to make a purchase with his assistance and knowledge. A simple purchase and happy customer.
Buyer beware. They lie about when your furniture can be delivered. I was told a week to 10 days and after hounding them for info, was informed it would be two weeks for part of the order and four for the rest. Well that changed too and we are now up to 6 weeks. I asked to cancel the order but they won't let me, they say it's too late. As if my order is being custom-made or something!! The tone of all they employees I have spoken to about this shows me it is something they are very much used to. They feel no remorse or need to apologize, no one even commented on the fact that I was lied to. So research this and you will see it happens a lot. Also pricing. The other reviewer is right. Their on-line prices are often way lower and they will not tell you what you don't know. Off my soapbox and back to waiting for my bed etc. I wonder how many more weeks I will have to endure of sleeping on a mattress on the floor!!
Updated review: 7/31/19 Delivery originally set for Saturday 8/1. As we hadn’t heard anything about scheduling, we called the store only to find out that the product was delayed. New estimated delivery date is August 17, over a month from when items were purchased. Not pleased with the delay, but even less so since no one notified us about the issue. Sale: 5 ⭐️ - We were very impressed with the service and selection! Lash was great to work with, very friendly and positive and didn’t feel pushy like a few other places we stopped in. He really listened to us and helped us.
Ashley home store is the best I will recommend to anyone
Great experience! Warren was patient and kind!
My boyfriend and I had an excellent experience today! We walked in told the very friendly sales associate Mustafa that we were interested in a new mattress. He wanted us to get exactly what our body’s needed, so he made sure we talked with their manager and subject matter expert for mattresses. Not only did we get an amazing deal, we found exactly what we were looking for. Both gentlemen were extremely kind, personable, and great salesman. We would definitely recommend to Ashley Furniture to anyone!
Best experience with Zack Wolfe. He was patient, kind and very engaging throughout the process. Keep him on board as he is the closest person to understanding the value and importance of the customer’s experience.
Warren was very helpful and helped us find the best bedroom set for our new home!! He spent over 1 hr helping us!!!
Very attentive and knowledgeable. Would definitely buy from him again.
Matt was super helpful in showing us options, answering questions, and being super patient with us in our decision making process. We didn’t feel pressured at all and he gave us a fair price for what we bought. We will most certainly be back to see him
Update: I have been waiting a month for my furniture. I was told it would be delivered July 11th. I called on the 11th and it hadn’t even been scheduled for delivery nor was it at the warehouse. They told me to call customer care to schedule delivery. Be ware that what they tell you in the store is apparently an estimate and you won’t know when the furniture will actually be delivered. I’m going to see if I can find the furniture somewhere else and cancel this order. Worst service I’ve ever had buying furniture. Very disappointed! Warren was very friendly, helpful, and honest! We got what we wanted and without pressure. Thanks
Friendly staff and great customer service!
DO NOT waist your time at this store. I bought furniture over two months ago, have made 2 payments on it and still haven't gotten it all yet. What I have gotten took over 6 weeks and came damaged. I went to the store to inquire when the rest would arrive and was told it was going to be another month. I was told they would let me choose other items they had instock to replace the items I already had bough. I was asked to wait for someone to assist me. After over 20 minutes I observed several employees socializing amongst themselves. I went back to the desk and asked when I was going to be helped and was told someone would be right with me. After about 5 more minutes I left the store discussed. I have ordered furniture from the Amish and gotten it quicker. Will never do business here again.
Zafar is the name of the person who helped me at the Woodbridge Virginia location. She was very professional and very knowledgeable. Ashley's Furniture is very lucky to have her. I will definitely share my experience with others and recommend for them to come to Ashley's Furniture and see her
The sales person Reggie and finance person Vanessa were both very helpful and professional. Made our sales experience very easy, got everything we wanted even if it wasn’t on the sales floor. Would recommend them both if you need furniture.
This was our second purchase here and both times the staff were extremely friendly, patient and attentive. Zack was wonderful at helping us pick out the perfect bed and mattress for our needs. Checkout was also a breeze. We will be back!
the sales person name warren was really helpful , gave me a lot of information and made my experience buying my first bed frame really comfortable and confident i highly recommend this store
Good selection, bad business. Charged us $700 more than their online store. To their credit, they did give us the $700 difference back once we discovered how much cheaper the furniture was in their online store, but if we had never looked it up we would’ve been out that money. Make sure you price check online before you buy anything there, because their “sale price” was $400 more than the quoted original price of the same furniture online.
Ashley Furniture in Woodbridge, VA is a mess. Zach the sales person was clueless about furnitures. But then again he’s a new employee so I give one star. At least he sold a mattress-in-a-box & a lamp. Good luck!
If I could give zero. . I would on behalf of my family. They just had there new bedroom furniture delivered from Ashley Furniture. This was supposed to be an exciting time for everyone, newly built home and new furniture. However, this Ashley furniture experience has been terrible and extremely upsetting. The delivery company TNT distribution was an epic fail to say the least. When they arrived 2 men came and the first piece was a bedroom dresser normal size and weight. They struggled to get it up the stairs they made it up 3 steps when they stopped, (while it was very hot this day, but this is no excuse), one man proceeds to huff and puff then SPITS on my moms floor!!! WTF and then flings sweat from his face on the floor! While She was clearly standing there!! Then after that they make it up the stairs when She heard a bang! Of course She goes investigate and find not 1 not 2 but multiple marks and 2 gouges in the wall. With the 2nd piece more bangs. After the furniture is in my room She inspected it and the front of both dressers have paint like stains and marks all over the 2 dressers. She told them and they put her on the phone with customer service with Ashley home furniture. Rachel her advisor was polite and said someone would be out to look and repair the items, she also said someone from delivery would be calling about the walls. Okay fine. About an hour later Kelly with TNT calls and was super unhelpful and unprofessional. My mother and father are so upset over her unwillingness to understand my frustration. She proceeds to tell my mom they will repair the walls but will not refund her any of the delivery fee. Which was extra because they needed a Saturday delivery because they work Monday through Friday. All she would say is " this happens all the time and no one ever asks for a refund" . . . first off what kinda company says that. . . . . . well We paid for a service and this is not acceptable ! She wanted a date and time to come by to repair the damage but would not discuss any refunds for the delivery that we paid Extra for, when they damaged our house and spit on our floor. Later that day LazyBoy delivered furniture they had towels around their necks and sweat bands on. They were prepared and polite. All of the moving had been completed the day before by Able moving - they moved all of the stuff and never touched a wall in either home, extremely professional. Customers beware Ashley Home furniture and their delivery company! They will damage your home and then proceed to say "we will come out to fix it" which by the way is during the week when people freaking work. So the time you have to take off and the money difference is about the Same you'd pay to buy furniture somewhere else. Oh and they paid cash upfront for entire bedroom set. I can tell you one thing, this family will never buy from Ashely again. They lost money buying from them and our family. I just moved and I'm refusing to buy from you guys as well if this is the kind of service you guys give.
We just had our new bedroom furniture delivered from Ashley Furniture. This was supposed to be an exciting time for us, newly built home and new furniture. However, this Ashley furniture experience has been terrible and extremely upsetting. The delivery company TNT distribution was an epic fail to say the least. When they arrived 2 men came and the first piece was a bedroom dresser normal size and weight. They struggled to get it up the stairs they made it up 3 steps when they stopped, (while it was very hot this day, but this is no excuse), one man proceeds to huff and puff then SPITS on my floor!!! WTF and then flings sweat from his face on my floor! While I am clearly standing there!! Then after that they make it up the stairs when I hear a bang! Of course I go investigate and find not 1 not 2 but multiple marks and 2 gouges in the wall. With the 2nd piece more bangs. After the furniture is in my room I inspect it and the front of both dressers have paint like stains and marks all over the 2 dressers. I told them and they put me on the phone with customer service with Ashley home furniture. Rachel my advisor was polite and said someone would be out to look and repair the items, she also said someone from delivery would be calling about the walls. Okay fine. About an hour later Kelly with TNT calls and was super unhelpful and unprofessional. I am so upset over her unwillingness to understand my frustration. She proceeds to tell me they will repair the walls but will not refund me any of our delivery fee. Which was extra because we needed a Saturday delivery because we work Monday through Friday. All she would say is " this happens all the time and no one ever asks for a refund" . . . first off what kinda company says that. . . . . . well I paid for a service and this is not acceptable ! She wanted a date and time to come by to repair the damage but would not discuss any refunds for the delivery that we paid Extra for, when they damaged our house and spit on our floor. Later that day LazyBoy delivered furniture they had towels around their necks and sweat bands on. They were prepared and polite. All of our moving had been completed the day before by Able moving - they moved all of our stuff and never touched a wall in either home, extremely professional. Customers beware Ashley Home furniture and their delivery company! They will damage your home and then proceed to say "we will come out to fix it" which by the way is during the week when people freaking work. So the time you have to take off and the money difference is about the Same you'd pay to buy furniture somewhere else. Oh and we paid cash upfront for entire bedroom set. I can tell you one thing, this family will never buy from Ashely again. We are loosing money buying from them.
Great afternoon choosing furniture with Zack. He was very helpful and polite. We came during the Christmas in July sale and received some great sale prices. We are excited for our delivery.
Soldane was great! Professional,honest, patient, no pressure. I recommend!
I would not buy from Ashley and particularly form this location again and recommend everybody to avoid buying from them. I wish I could not even give them 1 star. I have bought complete furniture from beds, drawers, drawer glassed, dinning table set, mattress to accent chairs for my new apartment but I am surprised when furniture is delivered. They showcase goods at store but deliver something different. When I visited and asked about it, the salesman rather answered "I am making things complicated". Instead they hear me out and be apologetic, they are rather rude. Other than that I wanted them to replace my accent chairs with another set of chairs for a reason because those were not the same that I ordered. They simply refused saying that it is against their policy and once furniture is delivered, we cannot replace them. When I stressed upon it, the salesman said he would check with HQ and call me back. He didn't call back. I kept calling his office everyday. Their front desk kept avoiding me and at last after a week, their front desk did not put me through with the salesman but simply said "HQ has declined our request to replace your chairs" Upon my request that allow me to speak to your salesman, the front desk said that he would call back before he leaves office on the last weekend but he has yet not called back up till now. No customer service at all. Their attitude right after they make a sales changes abruptly. Very opportunistic and zero value to their customers!!!!!
Thank you Ahmad and your staff, Samina and Jill for working with us and giving us great customer service! My wife is very happy and pleased! I highly recommend the Ashley home store in Woodbridge, VA.
The sales rep we spoke to was uncaring and deceived us. We were just going to order online, because we would have had it delivered in 2 days, but he convinced us to get it through them and have them deliver it on that next Saturday. He made us believe that we won't be charged for the set up of the furniture, but quickly found out when we looked at the invoice that we were going to be charged $100 for it! So we just had them deliver not set up for free instead and it was promised to us on Saturday. Then come to Saturday I called and they told me it gets delivered to the store on Saturday and we would have to wait additional days before it would be delivered to the store. Now instead of paying less online and having it delivered in 2 days. We paid more to purchase in store and had to wait 2 weeks! The sales rep decieved us to make his commission. I will never go back into the store again and I will always order online from now on.
STILL NO FURNITURE We purchased a bedroom set for my daughter and a living room set 3 weeks ago. We were told that it would be delivered the week of 8 July, which was part of the reason we made the purchase. Two days after the purchase, I received a call from Ashley confirming that the furniture would be in their distribution center on 8 July and I would receive a call on the 8th to schedule delivery during that week. This call was unprompted and made on Ashley Furniture's own accord. Fast forward to 8 July, I call, and am told that the furniture would arrive at their distro center on 24 July. At this point, Ashley failed to live up to their promised timeline. I proceed to go to the store on 10 July to speak with the manager. After a discussion, we agree that he would look into and call me back either the evening of the 10th or the first thing on the 11th. It is now 12pm and I have yet to receive a call. I reached out to Ashley and the manager isn't even working today. I request the delivery date from the person at the call center, and am forwarded to another person. I leave a message and have yet to receive a call. As a customer, this is completely unacceptable. I upheld my end of the bargain by paying for the product and service I requested. Ashley Furniture continues to fail upholding their end of the transaction. They are responsible for the commitments and actions of their employees. If you are interested in customer service, AVOID Ashley Furniture at ALL costs. .
I went in knowing what I wanted and left with a little more and a positive feeling. Kash, my sales rep was helpful and made sure I understood everything.
Worst service I’ve ever received.
The worst experience I’ve ever had. We were told our furniture would be delivered on a day that they apparently don’t even do deliveries on (same thing happened to my dad). But we were then promised we could have it the next day. That day came and went and a week later (5 weeks after buying) we will not be getting it for at least another two months but they can’t even confirm that. They have no idea when our furniture is coming in and refuse to give us any information. Turns out the sales team was wrong and just told us what we needed to hear to purchase and the company has no plans to deliver over $2500 of stuff we ordered. Never shop Ashley.
We purchased a bedroom set for my daughter and a living room set 3 weeks ago. We were told that it would be delivered the week of 8 July, which was part of the reason we made the purchase. Two days after the purchase, I received a call from Ashley confirming that the furniture would be in their distribution center on 8 July and I would receive a call on the 8th to schedule delivery during that week. This call was unprompted and made on Ashley Furniture’s own accord. Fast forward to 8 July, I call, and am told that the furniture would arrive at their distro center on 24 July. At this point, Ashley failed to live up to their promised timeline. I proceed to go to the store on 10 July to speak with the manager. After a discussion, we agree that he would look into and call me back either the evening of the 10th or the first thing on the 11th. It is now 12pm and I have yet to receive a call. I reached out to Ashley and the manager isn’t even working today. I request the delivery date from the person at the call center, and am forwarded to another person. I leave a message and have yet to receive a call. As a customer, this is completely unacceptable. I upheld my end of the bargain by paying for the product and service I requested. Ashley Furniture continues to uphold their end of the transaction. They are responsible for the commitments and actions of their employees. If you are interested in customer service, AVOID Ashley Furniture at ALL costs.
I recently purchased a new home and was in search of Patio Furniture and a Mattress and Box Spring. Juan was the employee that helped me and he couldnt hve been more professional! His honesty and integrity in getting me and my family what we need was simply outstanding and quite refreshing. I will definitely recommend friends and family to come share the same experience me and my family did with Juan in purchasing these new items.. He was so professional that i came back the next day to purchase 2 tables and a chest drawer. Once again, i would like thank Juan and Ashley's Furniture for and outstanding experience. V/r Santea McCleave
My wife and I made a purchase in store a few weeks back for just a queen size bed frame. The in store experience was awful, the first woman that was "assigned" to help us was really just following us around. When I asked a question on pricing and sizing (after I had read what was on the info sheet for that piece) she just did what I did and told me she didn't know. She didn't even offer to try and find an answer she just walked away and continued following us. Finally I told her we didn't need any help and asked if she would leave us on our own. She did but continued to follow, just from further away. Today I was supposed to receive the frame, which I did. The delivery men were rude and disrespectful to both my wife and myself, so they weren't starting off well. They also then failed to have all of the right parts, they had a queen frame with king slats. I told them to take it back and they had an attitude about that. They didn't completely disassemble the frame and put a hole in my wall that I have to fix now. Now I am not supposed to be getting my frame until the end of the month. If I had known this was going to happen I would have gone elsewhere.
Ask for Eric hes very helpful and insightful.
Awesome service great furnitures
I purchased a Sofa and Loveseat from this location. There were issues with delivery and I contacted the Customer Service Representatives (CSR) team multiple times. After I had finally received some answers as to why my delivery had been rescheduled without my knowledge, I was provided some information that was new to me. I was informed that part of the reason was that the love seat I was receiving was a floor model and they couldn't retrieve it that morning. I NEVER agreed to a floor model love seat. I told the CSR team member that this was happening without my knowledge and that I had agreed to pay for a new love seat, not a floor model. When I asked to speak to the GM about cancelling my order, I was informed that he would call me later in the day. I called back two separate occasions (within a 7 hour period) asking if I could speak with him. Prior to this, I had contacted the CSR team 3 separate times just find out why my delivery was rescheduled/cancelled and I received no notification. By this point, I had been contacting the CSR team since 9:30am till approximately 8:45pm asking to speak to the GM because he had yet to call me back. Throughout this time, I was informed that there was no district or regional manager that oversees the store, which was a lie. I was neglected by the GM of the store for over 5 hours because he was with a "customer" the whole time. He had been emailed and told by multiple staff members that I was waiting for his phone call but decided that my issues or concerns were not worthy of his time. He blatantly knew I was on the phone with a member of his CSR team and left the building after saying he would speak with me. I have asked for documentation on the "new" furniture that I will be receiving but I will be asking to speak directly to the district or regional manager. I was lied to by my sales person and the GM of this location about the product I would be receiving, I was told inaccurate information on policies, I was lied to about the existence of a district/regional manager, and I was consistently stringed along to wait for a phone call that the GM never planned on making. I do not trust the people that are at this Ashley Homestore and I doubt I will be compensated, or EVEN APOLOGIZED to, for the day I just had. If I hadn't called to to ask about the time frame, I NEVER would have found out that the store was sending me a floor model when they charged me for a new model, I would have never found our that the delivery was not even coming that day. I still cannot get over the fact that I was lied to by a CSR team member that there was no regional or district manager above the GM. The last representative that I spoke with seemed shocked when I gave her that information. She said that she would be providing the District/Regional manager with my contact information to reach out to me, but I am not sure if this will actually happen.
When we went in the store there was a woman who was highly upset and was talking about how her furniture was delivered damaged. The clerk laughed and said the lady was just crazy and kept returning pieces. RED FLAG NUMBER 1. Now note they did fire victims wrong! SHAME ON YOU ASHLEYS!!!!! Cmon if you lie to anyone why lie to someone who is going through enough? We ordered a bedroom set almost two weeks ago. Now we were told it would be delivered to our home in a week. Fast forward two weeks later and I'm calling asking about the furniture. Not only did the sales agent lie about it being delivered on time. But the delivery date he gave us was the delivery date it would be delivered to the store. One item got backordered and is a week behind they refuse to deliver any of our pieces until the dresser gets here. Which means at this point we will be going on 3 weeks waiting on our furniture to get to the store! & I'm guessing another week until it can be delivered. Proof that you are just a number! Once you order they REFUSE to let you cancel.
I purchased a Sofa and Loveseat from this location. There were issues with delivery and I contacted the Customer Service Representatives (CSR) team multiple times. After I had finally received some answers as to why my delivery had been rescheduled without my knowledge, I was provided some information that was new to me. I was informed that part of the reason was that the love seat I was receiving was a floor model and they couldn&'t retrieve it that morning. I NEVER agreed to a floor model love seat.I told the CSR team member that this was happening without my knowledge and that I had agreed to pay for a new love seat, not a floor model. When I asked to speak to the GM about cancelling my order, I was informed that he would call me later in the day. I called back two separate occasions (within a 7 hour period) asking if I could speak with him. Prior to this, I had contacted the CSR team 3 separate times just find out why my delivery was rescheduled/cancelled and I received no notification. By this point, I had been contacting the CSR team since 9:30am till approximately 8:45pm asking to speak to the GM because he had yet to call me back. Throughout this time, I was informed that there was no district or regional manager that oversees the store, which was a lie. I was neglected by the GM of the store for over 5 hours because he was with a &"customer&" the whole time. He had been emailed and told by multiple staff members that I was waiting for his phone call but decided that my issues or concerns were not worthy of his time. He blatantly knew I was on the phone with a member of his CSR team and left the building after saying he would speak with me. I have asked for documentation on the &"new&" furniture that I will be receiving but I will be asking to speak directly to the district or regional manager. I was lied to by my sales person and the GM of this location about the product I would be receiving, I was told inaccurate information on policies, I was lied to about the existence of a district/regional manager, and I was consistently stringed along to wait for a phone call that the GM never planned on making. I do not trust the people that are at this Ashley Homestore and I doubt I will be compensated, or EVEN APOLOGIZED to, for the day I just had. If I hadn&'t called to to ask about the time frame, I NEVER would have found out that the store was sending me a floor model when they charged me for a new model, I would have never found our that the delivery was not even coming that day. I still cannot get over the fact that I was lied to by a CSR team member that there was no regional or district manager above the GM. The last representative that I spoke with seemed shocked when I gave her that information. She said that she would be providing the District/Regional manager with my contact information to reach out to me, but I am not sure if this will actually happen.
I came to buy a dresser on the 22nd of June 2019 and was greeted by Fatah, a sales associate at the Woodbridge, Virginia store. She provided me with excellent service in picking out the dresser that I thought was best for me. She did not provided any pressure, but allowed me to make the choices as I saw fit with gentle guidance. So for Fatah I give her 5 stars, but I left 4 stars here because there was a delay in getting my dresser for 1 week. Although it was a good thing that a problem was caught, the delivery team said they spotted a defect in the dresser. So I needed to wait 1 week for another to be delivered. It was somewhat of an inconvenience but they were able to get me the product on time the 2nd time around. I am definitely likely to come back to that store for help. Fatah left a good Impression of the store.
I wish I could give this store with the manager Ahmad and receptionist Valerie don't value customers. Colin Campbell is the marketing rep there and he is deceptive. I would not give my money to people that treat hardworking people like they don't matter. I called the store with a complaint and I was told they could not help me and they showed no interest in my problem . The location at Woodbridge does not care about helping people. BEWARE.... shop at another store.
This store has terrible manager named Ahmad and rude person answering phones named Valerie. They contracted Colin Campbell to advertise for them. He is a known miscommunicator and scammer with Graphic Marketing associates. Once I decided to purchase items. I was treated low regard and as if I was a second class citizen. I will never shop this location and neither should u. Believe the terrible reviews! People like Ahmad make customers feel bad.
If I could give this store a ZERO , I Would. First of all the manager Ahmad has zero customer service skills and Valerie that answers the phone is EXTREMELY RUDE. They contract business with Graphic Management Associates through the deceiver Colin Campbell to put signs on a car to bring in business. Then when you get int the store you are treated with little regard and with a lack of respect. Keep driving and shop somewhere else. They are in the business of screwing over good people
YOU HAVE BEEN WARNED ! TERRIBLE CUSTOMER SERVICE AND AHMAD THE MANAGER AND COLIN CAMPBELL ARE OUT TO TAKE YOUR MONEY AND DECEIVE YOU. DONE SHOP THERE!
My dining room table and chairs was supposed to be delivered today .....Had a doctor's appointment and decided to check on it since I was by the store. Find out that is wasn't coming today ......No phone call or email telling me this .....Now it's going to be two weeks before it comes.
Great Price !!!
Stars are going down even further.. I purchased furniture there obviously, bought a few things over a month ago and I walked into the store there yesterday for two reasons. 1) To check the status of the furniture, see if it might be ready earlier. ETA was 7-9-19 2) Buy more items. Now I’ve been gone out the the country for the past few weeks and I would have loved to have had furniture ready for an empty apartment but after I had checked on the status, the woman behind the counter informed me it won’t be ready for almost another month. When did this happen and were you going to even inform me of the changes? I had agreed to wait until July because it was an open window for me and now I don’t even know if I’ll even be in country by the time it’s actually ready which means I’ll have to wait possibly another month, that’s almost 3 months for furniture I bought outright and paid for. Which in my opinion is absolutely mental. So after that fiasco....... #2 of my list was out of the question because I was very disappointed in what just happened......also when I did hang around for another 10mins or so, pretty much no one really addressed my presence. And when someone did say something to me it had nothing to do with help or assistance in furniture and not to mention one of your employees as I was walking out, was sitting down on his phone with his foot on a coffee table. Far be it from me to tell you how to run your business but that’s unprofessional as all get out and if your trying to sell high priced furniture to people, I wouldn’t want someone’s feet all over it.
Our experience was good and dealing with the sales associate, Ms. Zafar, was pleasing. We are satisfied with the service and looking forward to receiving the furniture and enjoying it. Thank you!
PLEASE DO NOT PURCHASE FROM THIS FURNITURE STORE!! I Purchased a sofa on June 14th and was told the soonest I would receive the furniture would be Monday, June 24th. I told the sales rep that I really needed the furniture by the 24th at the latest, because I had a business deadline to meet. I received no call notifying me of a delivery date. I tried to calling them and never reached anyone. The phone just keeps ringing and when you reach their voicemail, it says their voicemail is full. Finally, when I got back in town today (Saturday) June 29th, I physically went in the store to cancel my order. They then proceed to tell me that they have a no cancellation policy. I then told them I was not made aware of that and they said I initialed a paper stating that. Anywhere I have shopped, will tell you that they have a no refund policy and all sales are final, verbally as well as a stamp. It is now 15days from my initial purchase date and 5 days past the delivery date and I still have not been contacted regarding my delivery. They have shady business practices and poor customer service. Please do not shop here!! Horrible! They also are independently owned and have no corporate office.
Absolutely the worst experience I have ever had buying furniture. Furniture arrived damaged and no repairs made after having it for over 60 days. Bed ordered was not properly sized and profile height did not match. Imagine a 3 inch difference on this split King and store would not fix. . . . Please do not be fooled by a friendly face. They will take your money and run. I don't want anyone to have this horrific experience.
I can't give less because there is no option but I'm having the worse experience I ever had. I bough my new home and decided to get all my new furniture as well. I completely forgot about looking for reviews and went to this place which at the beginning was fine. They lied about the kind of customer service they had promised starting by the manager who when I came back with my daughter to review some prices asked my daughter to shut her mouth up. TOTAL DISGRACE for me now. I don't know how it's going THIS IS JUST UNACCEPTABLE. . . Jessica if you are reading and you really exist at least give me a call yourself (you MUST) have my information on file and on ACTIVE STATUS. The EMAIL YOU ARE ASKING ME TO WRITE YOU AT IS FAKE. !!!!
Kash is great!!! He didn't harass me through the store, which is big to me. He let me browse, and when I had questions, he answered them. His customer service was superb.
Kash was really helpful and was great at communicating to me and my dad. He was very knowledgeable about the furniture inside the store and was a very friendly employee.
Kash was quite helpful and informative. He seems to care deeply about his work and customer needs.
Juan S. Was super helpful and got us a really good deal. Love shopping for furniture at Ashley’s.
I can't give less because there is no option but I'm having the worse experience I ever had. I bough my new home and decided to get all my new furniture as well. I completely forgot about looking for reviews and went to this place which at the beginning was fine. They lied about the kind of customer service they had promised starting by the manager who when I came back with my daughter to review some prices asked my daughter to shut her mouth up. TOTAL DISGRACE for me now. I don't know how it's going
READ BEFORE PURCHASING YOUR FURNITURE HERE!! May 9, 2019 - first encounter at the Woodbridge Ashley Home Store. I was greeted and very pleasantly treated when I walked in with my daughter, looking to purchase new furniture for my new home. After looking through the store I decided on some choices for what I was looking for and told the sales lady (whom was very helpful and patient with all my questions) that I would go home and take measurements then return that weekend to finalize my purchase (I was told to go ahead and purchase then change the furniture if it didn't fit or I changed my mind - no problemo!) I decided I'd go home and take measurements before going further. May 11 - I came back into the store, again treated very well. I ended up buying a living room set, a dining set, 2 bedroom sets (which is what I went in looking for in the first place). Because of the amount I was spending with them the Store Manager offered free delivery and threw in some additional discounts. At this point I was offered an even "greater deal" on some mattresses which I was truly hesitant on buying but the pressure was big and felt in a way cornered into it. Added to my order were two TempurPedic mattresses and "mandatory" boxsprings - so they said! May 13 - I realized the living room set I had ordered did not have the detailing I thought it did so came back in to "swap" it out for the set I thought I had purchased. This is the day everything started to go downhill - I wasn't a potential customer anymore so unfortunately for me the attitude was entirely different... I found everything was less expensive on the Ashley.com website so they adjusted prices (at this point taking discounts off because they couldn't combine price match/discounts I was offered), then they tried taking my free delivery away at which point I was speaking with the manager whom had made all the extra discount/free delivery promises. He was very dismissive and told me I didn't know what I was talking about - at which point my daughter whom had been present at first encounter tried to explain to him where I was coming from as a customer that was spending 10k+. He told her to SHUT HER MOUTH and not to speak to him because her name wasn't on the invoice!! The lady sitting next to where he was told him to walk away and apologize. Since then, I have tried to reach out to someone above him as my furniture has not been delivered and I honestly don't trust them with my business any more. I have called customer care several times (they've apologized and promised a call back with some sort of solution) and I can't get a simple call back. I really thought I was going to have a very nice experience because of the attitude of all the staff during my first visit. I'm a single hard working mother and I am also in the business of sales/customer service therefore even more so disappointed in the way the whole process went spiraling into something that has caused me so much stress and taken up so much of my time trying to resolve. I'm hoping someone at Ashley can take the time to review and reach cout to me!
This company does not value customers. We haven’t received our furniture yet. After having already 3 damaged DELIVERIES. still with no return call. Ashley Furniture had no problem taking my money, but still can not deliver a PRODUCT. mind you I purchased in APRIL This has been such a horrible experience, I do not recommend anyone buying from this company. The product is not the problem. It’s the CUSTOMER SERVICE after you purchase.
Lamar is the bestmanager I’ve ever dealt with when it comes to making a purchase. He was patient and worked with my budget to find the perfect set for my home. I’m DEFINITELY coming back again to work with him!!!
I can't give less because there is no option but I'm having the worse experience I ever had. I bough my new home and decided to get all my new furniture as well. I completely forgot about looking for reviews and went to this place which at the beginning was fine. They lied about the kind of customer service they had promised starting by the manager who when I came back with my daughter to review some prices asked my daughter to shut her mouth up. TOTAL DISGRACE for me now. I don't know how it's going to end.
Excellent service!
If i could i would give this store 0 stars.... they lie for no reason. at first everything goes great but after you purchase the item they are absolutely rude and ignore you afterwards. but if your going to purchase your furniture from you DO NOT GET WARRANTY !
Juan Saenz was awesome to work with and knew all of his stuff!! I would definitely recommend him when you are looking for any furniture. Thank you for taking great care of us!
Juan was awesome to work with. He was so helpful!
So the reason for 3 stars is bc I love the furniture. Furniture is 5 stars. The manager, however, shouldn't be a manager. my husband and I bought what we thought was about 10k worth of stuff. With discount's they got it down to 9k and then we asked for 8k. So we got 8400. So we thought it was ok. Then I went ONLINE and found they over priced me for everything! If we bought everything online it would had been 6k. At this point I was mad since he was acting like 8k was so unrealistic. We went back into the store and they switched the price. I asked if I could talk to someone about negotiating the price since for one I want to get the best deal or why else would I have came into the store in the firsplace. The manager still would not talk to us and only had other people talk for him. So he told them he would not change the price since he already changed the shipping price to the online shipping price. So he didn't give us a deal at all. Then on top of that we didn't want 5 yr warranty that they keep giving us and he added it in the first time around then acted like he didn't know we didn't want it even though we told him like 10 times we didn't want it. So after everything we still got a better "deal" than what we first had. But still very frustrating that he wouldn't even admit his mistake and bring the price down for our inconvenience. We will never shop in store at ashleys unless we look up the online price before hand and then we can talk about numbers. It was very annoying having a manager be so unprofessional.
Had a great experience with the Ashley team in Woodbridge! I worked with Juan and he was very knowledgeable about the products and was very easy to work with! Thanks again for everything!
I was going to let it go until another failed delivery today. We have purchased from Ashley in another state 5 years ago we no issue at all. Our first item purchased with Ashley Woodbridge we received was dining table and chairs, that was great on issues with those items. However, we came back after our initial order of the table and order a buffet server (in store). Which was supposed to be delivered the same day of dining set. The delivery guy called that store and the employee he spoke( while on speaker phone) said "who ever created the ticket forgot to put it in on with this delivery." The only option they gave me we can delivery later on a day of our choosing they can't give you a time frame until the day before. I called back to schedule and spoke to another lady. She looked up our order by last name and address, saw that we were missing the buffet server and said I quote, "It wasn't delivered because it did not pass QA (quality assurance). What! I thought so now I ask to speak to a manager because someone it's being honest and forthcoming. You tell the customer whatever you have to as long as you dont have to inconvenience the store. The manager there 5/28 Tuesday at noon was Steve or Stephen. I explain the 2 different answers I received and he says, "No, I dont know were she got that from( 2nd lady). The person forgot the put it on the ticket to go with your first delivery. I asked what day is this delivery scheduled for on the this separate server ticket? We says it has no date? So you mean to tell me we bought furniture and there was on pick up or delivery annoted with our purchase? That makes no sense? I asked if it could be delivered due to their mistake wouldn't it be appropriate and beneficial to the reputation as a store to make exceptions for YOUR error. But I got the standard scripted response, "No, the trucks are full and all are out for delivery." Upset but stuck we schedule a delivery for Saturday 5/29. I work on weekends and my husband cancelled class to be there and they delivery it with a big and noticeable bent on the top of the server. So, either it was damaged while being put on the truck or it was damaged before (like the 2nd lady said) and they were hoping we wouldn't notice and sign for it. My husband didnt except it and the delivery guy called back to the store. They offered my husband a $50 gift card which he quickly declined that one and asked for another server, then scheduled a delivery for today 6/8 (another cancelled class for him). They delivery it today and the same bent was their in the same spot, they tried a cheap fix which clearly didn't work, so another rejected delivery. I am not sure if owner or corporate knows about these types of things but I WILL be contacting them today, last name OBIE and address in Dumfries if anyone in the store cares to know. I coming close to telling my husband to cancell the order, get a full refund and go somewhere else or purchase from Ashley's online. Either way I am done with Ashley's Woodbridge. We just want what we paid for in the proper condition, forget our wasted time. I know mistakes happen and we error as humans(forgotten ticket and bented items) but make it right for your customer. Pay your employees overtime if they have to make an extra delivery run. Or eat the cost of damaged items to replace with good ones but dont try to get over on your customers (hoping they dont noticed damages) Is that too much to ask for Ashley Woodbridge?
Gracie was good helper today she help us to get everything we need today thanks you Gracie.
Read all the reviews and very hesitantly entered the store. Rod spent about an hour with us, helping us make the right decision for our family. He kept encouraging us to take our time. We left the store that night without making a purchase. The next day we ordered the furniture online and we received an email that it would be delivered at a date three weeks from our order date. We were content with that date, but to our surprise, we got a phone call stating we could have it delivered the next Friday. This was a total of one week from our order date. The delivery window was 9am-1pm. Would you believe they called at 8:54am saying they would be at our house in 10 minutes? The delivery crew was very professional and efficient! The furniture looks great and works wonderfully. We would highly recommend Ashley.
Best priced furniture around, even more than Bob's
The Sales Manager Nasuar was excite and need a raise. He knew about the products and answered all my questions. The staff was great as well.
As soon I walked in the door I was greeted and welcomed. The associate helped me pick my new furniture in a timely manner.
My family and I were in need of new furniture for our family room, master bedroom, and stools for our kitchen island. Zafar was a pleasure to work with. She let us look around without being overbearing and was extremely knowledgeable about the furniture’s details. We highly recommend working with her for your furniture needs at Ashley!
* poor customer service * poor Communication They deliver broken sofa back feb 2019 now it’s end of May still hoping that I will receive sofa one day They will promise you the service day and time if they don’t show up For any reason they are not responsible/you are responsible you have to call them back and make another appointment and hope they show up if not you have to do the same thing again and again I will never buy anything from there I will strongly recommend Friends and family not to buy it from there either
Lauren is awesome! Patient, kind and very knowledgeable. It was a pleasure working with Lauren today.
It was a great service she provide me with all the knowledge about the furniture very respectful beautiful lady name is Nasira Khaliq she assisted me with all my paperwork faster when I told her that I needed to leave early with family issues. Amy Cook
Jenny was amazing from the moment I stepped in the door until I walked out. The store did not have the couch in the showroom that I had been looking at. Jenny took me to see and sit on similar couches and checked on delivery and colors on many couches that I was interested in. She never once seemed like I was a hassle or bothersome. She worked with me about the different financing options and got me approved to get a couch and a coffee table set. I was very grateful. She picked up on my taste/style of want I liked and wanted. She was very knowledgeable and professional. She will be the reason I keep coming back to Ashely’s furniture for future needs.
The absolute worst experience and still dealing with it. First off, do not trust any word the management tells you. One is a straight hustler, you can pick him out a mile away. They will say whatever you want or need to hear for them to get the furniture in your house, because once it’s there, all sales are final and you are no longer of importance, despite your issues. Long story short, I went in purchased of 10k in furniture, I put 3.5k down and was promised it all would be there before a certain date by a manager. Didn’t happen so I went in and was going to cancel, then I was re- promised a new date by a second manager. The stuff arrived, 4 items was missing and 1 item was wrong. I told the mover guys to hold up because they are taking it back...same time I ran up to the store to tell them what happened and they came up with every excuse in the book. This was followed by me being told the movers left my house and they left everything there....hence, all sales final. I have been and STILL going through updating the true amount that is financed through Ashley’s credit line since several items never showed. I was able to cancel these but they were initially trying to tell me I MUST take these as well. Just ridiculous!...to make matters worse, I thought I would be better off going to the Falls Church location...NOT!!! (see my review of that location there)
Lauren was absolutely phenomenal! We picked out furniture for most of our rooms in our new home with her help. She made us feel at home. I will definitely be coming back to Ashley Furniture in Woodbridge to work with her again!
Jenni was super welcoming as soon as we walked in. Listened to what we wanted and found us the best deals!
Nasira greeted me when l entered the store. She was very gracious and attentive. She explained the ongoing sales and showed me around the floor to see the bedroom sets that met my criteria. Nasira was very knowledgeable of the stores offers and the quality of the products. I was very pleased with the customer service provided. She also explained how to use the online resources as well as delivery services available. I will definitely recommend Ashley Homestore to my friends and family.
I would go here to look at items and then purchase through Regency or another company that sells Ashley Furniture. The customer service here is terrible, phone wait times are long probably because of this, they can't seem to get the delivery dates correct and the staff is complacent and cold.
Robert is a great guy.He is very knowledgeable and very polite.Anytime you go to Ashley Furniture ask for Robert.One of the leading sales specialist.
Excellent service and best quality! Ahmad and Naser were amazing! They helped my family with their great ideas for choosing the right furniture for my newly purchased 4 bedrooms house. Naser was with me shoulder to shoulder from 11 am until 7 PM. They not only helped us with furniture but also helped us for finnancing application and process. They answered all of our questions. I highly recommend this furniture store for everyone who is in the market of buying furniture. Special thanks from Ahmad and Naser for their awesome services.
This is the last time ill be shopping here. They do not value their customers at all. They lie just to get a sale. This by far the WORST customer service experience I have ever experienced. They ask you to pick a delivery date and then they don't deliver on that date you call ask whats going on just to find out they have a whole different date set up. Even though the items you have ordered are still at their main warehouse when you try to cancel the order they still want to hit you with %30 restocking fee but the items are still in their position and at their main warehouse. I would completely understand if i would have the items in my position and then try to return. Then you talk to the rep and pretty much in other words my purchase means nothing to them because they have soo many people buying from them. . . . . . I completely regret buying from them. STAY AWAY NOT WORTH THE HEADACHE TRUST ME
This experience at Ashley’s was 100% better then the last visit, it gave me hope again shopping here for furniture. Robert was amazing help he wasn’t pushy Or anything like that he was just helpful in finding us what we wanted. Definitely will come back again in the future.
Extremely friendly and helpful staff. They had exactly what we were looking for.
Travis was great!
Love the customer service here. Travis was amazing, so kind and very attentive. I purchased a beautiful and functional tripod lamp at a great price! We’ll be coming back again soon!
Robert was kind, informative and not pushy at all. He answered my questions without the usual sales pressure. Would definitely purchase again from Ashley Fueniture and have Robert help us again.
Juan was amazing! He did an awesome job help me find my new forever couch! Very Satisfied!
The people are very friendly and outgoing and helped me get 2 beds
Reginald treated me and my wife with dignity and respect we came back to the store a second time to purchase furniture because of his professionalism and knowledge about Ashley Furniture.We are glad he is an integral part of your team. He makes all customers feel valued.
Great experience shopping here for our living room and tv furniture, excellent quality furniture,the sales rep: Nasira Khaliq was very helpul,and very patient with me and my family,she even helped me hold my 5 month baby so I can shop and be hands free.everyone were very friendly and polite. I'm shopping here again,and great deals too.
Travis is a true professional and very helpful. Thanks so much!!!
This is the second time we purchase furniture is the store and for the second time we got broken furniture. The first time we purchase a bed and the wood was broken the process to get it fixed was extremely difficult and they kept giving me the run around. This time we purchased a sectional and at first sight everything seemed fine. Once I got a change to sit on my new couch all the stuffing started coming out of the bottom of the couch. I only ask that we recieve what we paid for and that is new furniture not broken furniture.
Juan was very helpful and informative with his suggestions. Found exactly what I needed.
Great staff. Not too pushy and they helped us find what we were looking for.
Robert, thank you for your courtsey and professional service.We also appreciate your kind and patient attitude with us.It's rare to receive such quality service from many places in this area. Five stars to you and Ashley Furniture Store!
Juan was a pleasure to work with from greeting to walking out the door. Very accommodating with mixing and matching different looks, as we are very picky and indecisive at times. I highly recommend coming to the Woodbridge location and seeing Juan for your next furniture purchase. You will feel like family.
The manager who I worked with the entire time I purchased my living room set! The most incompetent manager I have ever worked with! We order a table ottoman on April 17 they said it was on back order would arrive April 26. I got a phone call saying my CHAIR was in I never ordered a chair. So I called Ashley’s furniture you can never ever get to a person so I drive over to see what’s going on, I was very upset. He said he will get it to me may 3 the latest, well come May 3rd I never received a phone call giving me my shipping time. So I called the factory witch is so much better then the actual store and the incompetent people who work in the Woodbridge store!! There was no delivery for me at all on any shipping dates! So yet again I drive over to Ashley’s and now I have had enough spoke to the manager who actually smirked in my face when he saw how angry I was! This coward manager actually told me to leave the store and walked away from me! Ohh I have a lot more words for that petty little man! But end of story I had to drive a hr and 40 min to go pick up the ottoman I ordered. Me and my husband picked all this furniture the 1st of April before my husbands deployment date! Now he is gone and I 100lbs women carried this ottoman up 2 stair cases! I will never ever shop at Ashley’s furniture again and will sure as hell never recommend it to anyone ever!
It was gr8 shopping furniture @ Ashley Furniture in Woodbridge. Everybody was very helpful especially the salesmen Robert and the GM of the store. These gentlemen made my shopping experience quick and easy, and delivery was on time.
The general manager for this store and the one in manassas has the worst customer service I've ever experienced. He has no regard for our service members. I politely asked if the price the base could be cheaper and he responded that there is no way the base could be beat there prices and crumpled up the quote of a couch I wanted to buy in front of me and walked away.
Great customer service experience but attention to details is very important to prevent customers of paying extra money and wasting of time.
I love the attention to detail concerning my needs. I wasn't left standing and waiting for someone to come and help me. All my question were answered and I was given time to process the information. I have had a great experience so far.
Sales personal is great, they are very professional and work with the customer to give you the best possible deal. However some of the payment processing personnel at the store is very rude. Some customer service representatives are also very rude and want to dictate what they want to do when there is a problem with an order, same goes to some warehouse personnel. Not willing to work with the customer. We were told all sales are final and if you have an issue with your order and you want to cancel the order you will be charged a 30% restocking fee. In summary “CUSTOMER SATISFACTORY” is not a priority in their business
I wish I read reviews prior to making a purchase. I went into Ashley on March 23rd to buy a sectional sofa. I was told it would be delivered the week of April 16th. That week rolled around with NO phone call. I followed up with customer care where I was told it was on back order and would arrive the week of April 30th. Again, no phone call. I reached out again where I was told the sofa would be delivered to Woodbridge on the week of the 3rd (same week I was calling about). Long story short... do NOT rely on any delivery dates. At this point they could say July and it would mean absolutely nothing to me. Many people have had the same concerns. Please be wary.
Absolutely fantastic experience. Reggie made buying furniture easy and fun. Best experience I’ve had in a furniture store. Anyone going to the Woodbridge Ashley Furniture store needs to ask for Reggie.
Zafar is awesome! Great customer service, very knowledgeable and helpful.
Rod was amazing and very helpful! Can’t wait to have our new furniture!
Travis helped me find a few things in the store, but nothing seemed to be exactly what I was looking for. He was very patient and finally helped me find the perfect piece. His personality and helpfulness was what kept me looking until I found something I liked.
So I ordered a large amount of furniture back in the beginning of March. I was told that it will all be in around March 20th which was perfect for my schedule. Well March 20th comes and goes and I have heard nothing from Ashley. I decided to call around the 22nd to find out what is going on. After being on hold multiple times for long periods of time waiting, I finally get in touch with someone who informs me that my furniture would not be arriving until April 9. I did not receive any phone calls regarding this change. Due to work, I was out of town when the furniture arrived and had to wait until I returned to schedule delivery. Within just a couple of days, I called to schedule delivery only to hear that they have reallocated some of my furniture and that I would not be able to get it until May 28. It was only until I began to try to cancel the whole order that they magically were able to get everything delivered on April 23. They delivered it that day, but they ordered the completely wrong cocktail and end table set. Luckily I took pictures when I ordered the items to prove it. So now I am awaiting more information on when I can receive the proper furniture. I attempted to call a few times and have heard nothing. This has been the worst buying experience I have ever been a part of. The sales reps are pushy, the customer service is practically non existent, and they do not seem to care that they have made this process a living hell. I highly recommend literally anything other than Ashley Furniture. I will not be shopping here again. Update: It turns out that the cocktail table set that was ordered when I checked out was not the one that I specifically pointed at while I was in the store. Yet another error made by this company. Now they are trying to charge me more for the one I ordered due to the $100 difference in price. They need to make this right but so far seem unwilling to do so.
WORST EXPERIENCE EVER! BUYER BEWARE After reading the reviews on here I wish I would've checked online! The store commercials advertise fast delivery and "in stock" this and that when in actuality more like MONTHS! That's right MONTHS! I ordered a sofa, love seat, and TV console from the Ashley store in Woodbridge on March 24th! I was told it would be delivered April 8th or 9th. . When I had not heard from them in regards to delivery I called on the 8th only to find out that it had been pushed to the 26th. . I was angry no one had bothered to call or contact me but I let it pass because I really love this set. . . Wednesday the 23rd comes and no call from Ashley. . of course after calling the store a bunch or times periodically through out the day I finally got an answer. The customer care representative informed me that my furniture would not be delivered until the 13th of MAY! Guys I have a two year old and a blow up mattress substituting for furniture in my living. Enraged I decide to go to to the store. I met with the General Sales Manager Ahmad Hady who could only say sorry. First of all! How about having your employees set the correct expectations of delivery time frames when they purchase, second communicate with your customers! If a time frame has changed or anything is different than the expectation you set when the customer purchsed CALLLL!!! Its not rocket science just good customer service which is apparently something your company knows nothing about! I was offered NO solution by Mr. Hady other than onesI suggested 1. ) Find a different set. *which im sure would take 2. 5 months to deliver or 2. ) cancel my agreement * which Im considering processing seeing how I have been offered no other solution. No discount or even an offer to waive the stupid $80 delivery fee. I will NEVER in my life recommend anyone to purchase from Ashley and I myself will never purchase anything from Ashley ever again. . . Thank you for taking the excitement of the experience of buying my first house and turning it into a nightmare!
My husband and I were shopping for family room furniture and Zafra the sales lady was very professional & knowledgeable. She invested time and showed us around the showroom indictating different styles and functionality that would meet our needs. At the end we not only purchased the furniture plus the best mattress ever. Thank you to the manager who made the purchase happen. Great teamwork!
My husband and I had a wonderful experience shopping at Ashley Homestore in Woodbridge. Robert was a very accommodating and warm salesman. We couldn't help but give them our business! Thank you to the helpful staff for helping us furnish our first home.
Juan did a great job helping us pick out our living room furniture.
I will never order from this ashleys again. It took them 2 1/2 months for them to deliver my furniture when I went in the store to see why the warehouse kept calling me and setting my time back it was something that they had messed up on when it came to my order. So they had to fix my order in order for me to get my furniture. I scheduled an appointment for them to deliver it on a Friday they don't give you a pacific time so you have to take off of work all day. If you got to reschedule it's a $50 fee to reschedule that you would have to pay over the phone right then and there when you reschedule. I work Monday through Friday so the only days that I have available is the weekends in order for them to deliver my furniture on a Saturday that's another $39. 99 coming out my pocket on top of the $50 just to reschedule. If they would of got my order right the first time i wouldn't have to deal with kicking out more money on top of that they only got my bed set and not even my living room still would have been waiting for that if I didn't cancel worst service ever.
Very disappointed with the lack of customer service. This was not the first time that I bought furniture from them, but definitely the worst experience I have had at any place of business. I bought furniture Dec. 2018. I received it April 17, 2019. Very little communication from the store or customer service to me. And, when I did call, I was told a new lie each time. This was my last purchase from Ashley furniture. Communication is definitely something management should work on with themselves and staff. No accountability taken for there actions. For some reason they think this is how customer service works.
Juan is awesome! Great customer service, and very knowledgeable. Come see him
Juan s. Was an amazing salesperson. Took us step by step through the process and was very kind!
My husband and I wanted a sectional sofa in our living room for our new house, but we were having a difficult time finding a piece that would work in the room, which is fairly wide but not very deep. Reggie helped us think about how to configure the furniture so we could get what we really wanted and make it work in our space. We’re also really excited about the dining room table and chairs we purchased at an excellent sales price.
Thank you Juan for your patience..you made this process pretty simple and easy..
It’s been 3 weeks and I still have not received my refund of $84 by a check that was suppose to be mailed to my house, I paid a few thousand in cash, so why can’t I receive cash back when I’m standing in the store.I was told that my table set was on back order as all my furniture was late and some pieces still haven’t arrived after weeks of false promise date. I chose to switch out my table because it would take and extra 6 weeks to be delivered. My new table was $84 cheaper which is why I was getting my refund. I call and call. No one knows where my check is. I tried to call corporate and was told that the Ashley’s store in Woodbridge was corporate, which seems so odd. I feel like the store is trying to keep my money that they owe me. I’ve been dealing with nothing but lies from customer service since for a few months now. RUN! U will not get your furniture on time. They will tell you that you can pick your delivery date which is false. Everything is pretty much on back order. The whole customer service should be fired. The crazy thing is that the furniture is really nice to bad customer service is beyond poor. I’m calling back today and every day until I receive my $84. If I have to protest in front of the store to warn others I will do that as well as I see that I’m not the only one dealing with similar situations from Ashley’s furniture! Just called and a guy named Ronnie answered the phone. I inquired about my refund check that I have not yet received. He yelled at me and told me that I’ve been calling up here every day looking for my check and that they can’t help me at this point then he hung up on me. VERY VERY VERY RUDE! All I want is my money that they owe me of course I’m calling as they told me that the check got mailed out on March 31st and it’s April 15th
I had a great experience today at Ashley furniture my sales person Frank is very professional very patient understood what I wanted. I will continue To shop at Ashley’s furniture and will recommend family and friends.
Eddie! That is all. Go in and ask for Eddie! This man will take care of you and make sure that he finds you something you will really like and won’t break the budget. He is great at balancing between giving you space to make decisions while also being there to provide information in a professional manner. Thanks Eddie!
Travis from Ashley’s Furniture HomeStore made buying couches a enjoyable experience. He was very knowledgeable about the couch we were interested in and it made our decision super easy. Thanks Travis!
Alberto and Samina gave outstanding customer service today. I was able to get a love seat and couch at a great price.
Great customer service. Very knowledgeable.
Never again will i order furniture from here. Was told to expect delivery the week of 4/11. They meant delivery to the warehouse not ro me. Its Thursday of that week. They are still waiting on delivery. Once they recieve they will take 24 hrs to "inspect". Then call me to schedule delivery...2 days out. Since they dont deliver on Sunday and Monday Earliest i could get furniture is next Tuesday. Ridiculous Never again
Thanks so much for your professional assistance today.
Nice store, great atmosphere. Salespeople were knowledge about the products and helped steer us in the right direction. Lauren was very helpful and flexible with a few changes in direction on our part. There was one miscommunication with sales management as we were buying, but they resolved it in our favor. Wide selection, and we felt like we knew exactly what we were getting as far as financing. Definitely recommend giving this place a look-see when furniture shopping. You will probably find cheaper, but will be hard-pressed to find better.
Loved the experience and the furniture is good quality
Really great service! Rod was wonderful and very informative.
The customer service I received at Ashley Furniture was beyond great! Eddie was my sales rep and he was the best! He took the time to help me find exactly what I was looking for. He definitely cared about making sure I got what I wanted and presented all financing options with me regardless of me telling him about my not so good credit history lol He has very professional, knowledgeable and thorough with my process from beginning to end! I can’t forget about Nivia or Ms. Beth. They’re customer service was outstanding as well! Both very friendly and professional. Eddie, Nivia and Ms. Beth all helped my shopping experience at Ashley Furniture fun and exciting. You can tell they enjoy providing the best service for their customers. They’re all family at Ashley furniture in Woodbridge!!😊
Rod helped us with our purchase and was clear on all the details. Helped us buy our couch and fill all the paperwork in no more than 10 minutes.
Very satisfied with the customer service i received. We always go to Ashley's for our furniture needs and everytime we leave the place with extra pieces.
Reggie was an amazing sales associate, he let us look around and wasn’t pushy like most sales associates. Will defiantly return to him if I ever need any more furniture! Thanks again Reggie
We had a wonderful experience at Ashley's. We were helped quickly and had purchased a couch and loveseat in less than an hour and at a reasonable price. We were given an estimate on when the furniture would be delivered and treated very kind by everyone.
Robert was awesome!!!! He was very helpful and got us the best prices. When we go back we will only be working with him.
Juan S. Was amazing! Very knowledgeable about the different products and was very helpful in choosing the right furniture to fit my needs! Will definitely be back for any future furniture wants.
Lauren helped me with the purchase of my new bedroom set and she was wonderful. I had a great experience and would definently recommend to others.
Navin is a wonderful. He was very helpful with my selection.
Tamera was awesome and made my buying experience quick and easy. She spoke to me as soon as I walked in and that was much appreciated.
I read all the reviews here and saw all of the negative comments and chose to dismiss them, everything should be taken with a grain of salt. However, I really should have listened. The only good experience we’ve had with Ashley was the actual day of shopping. The furniture looks great, the sales people are very helpful and friendly, but as soon as our payment was received everything went downhill. We paid and were sent to the delivery department, and this is when things took a turn. We were told delivery would be at the earliest 6 weeks away, we went furniture shopping because we needed furniture now, a 6 week wait was never brought up before the sale. We ended up waiting over 2 months for our delivery with no communication or updates from the store, we had to continuously call and check the status. Barley 6 months in and the frame of our couch has completely broken. 2 weeks after submitting a claim to the warranty company Ashley contracts to I had to call for an update because there has been absolutely zero communication from them even after sending a follow up email. I finally reached a representative only to find out they are waiting on Ashley for a copy of the sales receipt. Long story short, do not spend your money here. It is not worth the energy you will end up spending dealing with terrible customer service the second they get your money. Not to mention the actual furniture not holding up well. Did I mention it’s only been 6 months and the frame already broken, and apparently the “5yr” warranty is a one time thing per piece? If this piece of our sectional breaks again in the next 4.5 years we are out of luck.
Great service Eddie was extremely helpful and informative. I will definitely be back
I should have known better after it took months to get all of our dining set pieces 3 years ago, but I thought that was just incompetence. Now I believe Ashley HomeStore intentionally lies to make the sale, because the customer is then trapped by a 30% restocking fee. My story is a warning to all potential customers. This time, as we are about to move to Alaska where furniture will be much more expensive, we bought a sofa bed and a bedroom set. (We were very reluctant to go back to Ashley, but really could find no better balance of quality and price and delivery time, after hunting through 5 other stores.) The salesman, Robert, assured us multiple times that it could be delivered that Saturday, just before our house started to be shown for sale. It even stated the date, March 30th, on our receipt. He said only one piece of the bed frame was not in the distribution warehouse but would arrive there Friday. Late on the 29th, I called because no one had yet called me to choose a delivery time slot (as I was told would be done). I was informed I was scheduled for delivery April 3rd, because several pieces were still not in the warehouse. The trouble is, we are on a VERY tight schedule of traveling, showing/selling our house, and moving, which is why we asked MULTIPLE TIMES to be certain March 30th would work for delivery, we could get the new furniture set up, and get rid of our broken old bed frame in the trash before we left on our trip. I was directed to call the Woodbridge store where we purchased the items to try to clear things up. As I was asking for at least some sort of discount for the misinformation and trouble, I was escalated to a manager, Nasser. He tried to tell me it was a miscommunication, that the salesman must have thought we just required ANY Saturday delivery, not THAT Saturday. I pointed out our receipt said THAT Saturday. Then I pointed out we will be out of town; I will be home ONE day in April that I am not working, and I have errands to do that day. I told him we just wanted to cancel the order and have a refund; we were so sick of dealing with Ashley by that point and felt cheated, and would rather pay more in Alaska to a furniture store we trust more. He kept saying he would look into it, as I insisted I wanted to cancel. Finally he stated that as our sales contract said, there would be a 30% restocking fee. WHY IS THERE A RESTOCKING FEE FOR ITEMS WE HAVE NOT RECEIVED AND ARE NOT EVEN IN THE WAREHOUSE?! Please, someone, challenge this in court! Unfortunately, our life is probably too hectic right now. I mean, we are only moving 5000 miles away for my military husband to serve his country. I was also assured that it would be no problem to store the furniture for 2 weeks until we return from this trip. However, when I reviewed the sales contract, I saw it stated a daily storage fee of $50 per every $1000 of merchandise. This was not mentioned, but I suspect it will come up if we do delay delivery. We are disgusted with ourselves for being fooled twice, and furious that this time Ashley blatantly lied to make the sale and trap us into paying for furniture that we now barely have time to have delivered before the movers pack us up to move to Alaska. A 30% restocking fee (VERY high) makes it clear this bait and switch is their mode of operating. Even the term "restocking fee" is deceitful, since if we haven't received the items, they can't be restocked. It has been 2 days and I have not heard a word. P.S. That dining set we bought 3 years ago? Far too late for us to do anything about it, a guest pointed out a chip that had been knocked out of the underside and reglued. It was somewhat hidden by the table top, on the side away from where I sit so I hadn't noticed it. Yet more evidence that Ashley's sales methods are deceitful and cheating.
Zafar provided excellent customer service!
I should have known better after it took months to get all of our dining set pieces 3 years ago, but I thought that was just incompetence. Now I believe Ashley HomeStore intentionally lies to make the sale, because the customer is then trapped by a 30% restocking fee. My story is a warning to all potential customers. This time, as we are about to move to Alaska where furniture will be much more expensive, we bought a sofa bed and a bedroom set. (We were very reluctant to go back to Ashley, but really could find no better balance of quality and price and delivery time, after hunting through 5 other stores.) The salesman, Robert, assured us multiple times that it could be delivered that Saturday, just before our house started to be shown for sale. It even stated the date, March 30th, on our receipt. He said only one piece of the bed frame was not in the distribution warehouse but would arrive there Friday. Late on the 29th, I called because no one had yet called me to choose a delivery time slot (as I was told would be done). I was informed I was scheduled for delivery April 3rd, because several pieces were still not in the warehouse. The trouble is, we are on a VERY tight schedule of traveling, showing/selling our house, and moving, which is why we asked MULTIPLE TIMES to be certain March 30th would work for delivery, we could get the new furniture set up, and get rid of our broken old bed frame in the trash before we left on our trip. I was directed to call the Woodbridge store where we purchased the items to try to clear things up. As I was asking for at least some sort of discount for the misinformation and trouble, I was escalated to a manager, Nasser. He tried to tell me it was a miscommunication, that the salesman must have thought we just required ANY Saturday delivery, not THAT Saturday. I pointed out our receipt said THAT Saturday. Then I pointed out we will be out of town; I will be home ONE day in April that I am not working, and I have errands to do that day. I told him we just wanted to cancel the order and have a refund; we were so sick of dealing with Ashley by that point and felt cheated, and would rather pay more in Alaska to a furniture store we trust more. He kept saying he would look into it, as I insisted I wanted to cancel. Finally he stated that as our sales contract said, there would be a 30% restocking fee. WHY IS THERE A RESTOCKING FEE FOR ITEMS WE HAVE NOT RECEIVED AND ARE NOT EVEN IN THE WAREHOUSE?! Please, someone, challenge this in court! Unfortunately, our life is probably too hectic right now. I mean, we are only moving 5000 miles away for my military husband to serve his country. I was also assured that it would be no problem to store the furniture for 2 weeks until we return from this trip. However, when I reviewed the sales contract, I saw it stated a daily storage fee of $50 per every $1000 of merchandise. This was not mentioned, but I suspect it will come up if we do delay delivery. We are disgusted with ourselves for being fooled twice, and furious that this time Ashley blatantly lied to make the sale and trap us into paying for furniture that we now barely have time to have delivered before the movers pack us up to move to Alaska. A 30% restocking fee (VERY high) makes it clear this bait and switch is their mode of operating. Even the term "restocking fee" is deceitful, since if we haven't received the items, they can't be restocked. P.S. That dining set we bought 3 years ago? Far too late for us to do anything about it, a guest pointed out a chip that had been knocked out of the underside and reglued. It was somewhat hidden by the table top, on the side away from where I sit so I hadn't noticed it. Yet more evidence that Ashley's sales methods are deceitful and cheating.
I went there twice, there was nobody at the entrance to assist us, I tour the store about 15minutes before someone came to us to offer to help us.
Nuvis is the worst experience i have in this store. The store Manager Nore is the great guy but he got some worst staff like Nuvia. Instead of transferring the phone to Supervisor or Manager she hangs up the calls so that she doesn't need to deal with the customer who is having issue... Dear Store Manager please make sure these staff either get full customer service training or work somewhere else where they don't have to deal with customers !!!!i definitely give 5 star for Nore's service, but because of Nuvia's attitude it went down to 1*
I did not enjoy my experience. I did purchase a sleeper sofa and two recliners. The Woodbridge store is out of control. I waited over a month to for the furniture delivered. Having to call, constantly asking where is my furniture. Different answer each time. Ridicules! Just bad experiences all around. I will not return, and suggest you don't even bother going there. Unless you like being mistreated.
On 2/13/19 I went to the Ashley Homomestore located at 14270 Smoketown Rd Woodbridge, Va in search of a new living room and kitchen set. I had been looking at several different places this day but decided to go with this store because I loved the quality of the items and was told they were made in the USA. After purchasing my items I was told that they would be delivered on 3/7/19. That was quite a wait but I loved what I picked out and agreed to it. Several days later I was left a message which said that the delivery was changed until 3/11/19. I was disappointed but didn’t complain. When the 11th arrived I didn’t receive a call or anything by the afternoon and was quite busy that day so I waited and called on the 14th. I had promised my daughter who resides in another state and because she is a 28 year old single mother of two, that she could have my 4 year old living room set and kitchen set. So I had her come and get these things out the way while I waited for my stuff to arrive. On the 14th I was told that all of my stuff still hadn’t arrived but was due to arrive by the 18th. At this time I was truly agitated because no one called me I had to call them. On the 18th I called and was told that the call center was close this day. I called back on the 19th. I am now being told that my items would not arrive until 11 April. This was relayed to me after I called and held on the phone for 15 minutes. This is poor customer service. My husband is due to have foot surgery on 4/9/29 after we come home from vacation. If I had any idea that it would take all this time for furniture to arrive from Ashley I would never have bought this furniture. I called the call center today and spoke to Akeem at 5:36 who seemed uninterested in my call and informed that my new time frame could be anywhere from 4/11-4/25/09. When I asked to speak to a supervisor I was transferred and was told to leave a message. I did and it is now 6:23 and I haven’t received a call back yet. I am the one that has to keep calling them no one calls me. I am truly disappointed with this store and will let everyone I know of the experience. Tomorrow I will contact corporate office and relay this information to them .
Great service from the time I walked in!! Mustafa( salesmen) was excellent!!
I will never buy from Ashley again, especially not this store in Woodbridge. We were lied to just to get a sale. We were told our sofa would be delivered within 2 weeks, followed by our recliners a week after that. Here we are a month later without our furniture. Everytime we call to figure out what's going on, we are told a different date. These people are like vultures when you walk in and then dont deliver your merchandise.
I walked into Ashley's today looking for bedroom furniture but also not really excited to be there given my past experience with Ashley's. All other furniture stores had disappointed me and so I figured as a last resort I would give Ashley's one last chance. From the minute I walked in and met Tamera and relayed my story about my previous experience she made me feel comfort. I explained what I was looking for and she set out to find items that fit my list. She definitely took the time to help me find what I was looking for but also to allow me to just browse without feeling like she was breathing down my neck. We looked at the entire selection of bedroom furniture that was there and bought a set along with a new mattress (which was not on the list of items to purchase!). Tamera was beyond helpful and listened to all of my and my husbands needs/wants for our new furniture. I am excited to get it in my house and I hope my negative past experiences with Ashley's will soon fade away! Thank to so much for your time today Tamera!
We bought a twin mattress. To avoid the $80 delivery fee, we had to pick it up at their warehouse. It took them a week to have it ready for us. The warehouse is 33 miles away, via one of the most traffic-clogged highways around. They close at 6 pm and are closed on Sundays and Mondays. When this difficulty made it so we couldn't get there within 48 hours of them telling us it was ready, they said they were going to make it available to others. It was nonrefundable -- so I'm not sure what that would have meant had we not happened to call and tell them we would take longer to get it. We ended up having to drive down after work during rush hour (it took two hours to get there) and try to get there by 6. Suffice to say I will never buy from Ashley Furniture again.
It's incredible how this store remains in business despite the shambolic treatment the employees keep doling out to customers. I bought a set of kitchen table and chairs and was promised a delivery date of around 24th of February. Today is the 9th of March, I called the Ashley store and the only answer I could get was "your items might be ready by the 11th. They will give you a call to schedule a delivery date. " I asked the customer-service guy on the phone whether the store has a set up system where customers could be contacted and given a follow-up updates? Rather than replying to my question, he nonchalantly asked me "is there anything else I can do?" I was stunned by his non-caring attitude and the apparent disregard of my situation. That was when I decided to look up online for reviews, and lo and behold, I just realized that my situation is not unique. Some have even suffered worse than I have. At the moment, I don't know when I will receive my order. I have just given up. Siam
Worst Customer Service Ever! I come in there for metal bed rails and sells person kept giving me a lecture of something else and I was on a time restraint. Ridiculous!!!! Sell what I ask for. I DO NOT NEED YOU TO TELL ME WHAT I NEED, when I did NOT ask for your suggestion ughhhhhhh.
When we went in the store there was a woman who was highly upset and was talking about how her furniture was delivered damaged. The clerk laughed and said the lady was just crazy and kept returning pieces. RED FLAG NUMBER 1. Now note they did fire victims wrong! SHAME ON YOU ASHLEYS!!!!! Cmon if you lie to anyone why lie to someone who is going through enough? We ordered a bedroom set almost two weeks ago. Now we were told it would be delivered to our home in a week. Fast forward two weeks later and I'm calling asking about the furniture. Not only did the sales agent lie about it being delivered on time. But the delivery date he gave us was the delivery date it would be delivered to the store. One item got backordered and is a week behind they refuse to deliver any of our pieces until the dresser gets here. Which means at this point we will be going on 3 weeks waiting on our furniture to get to the store! & I'm guessing another week until it can be delivered. Proof that you are just a number! SAVE YOUR TIME AND SANITY AND GO SOME PLACE ELSE. Once you order they REFUSE to let you cancel.
Over the years I have bought several times through Ashley. By bedroom suit, my sectional sofa, dining room table and chairs. Most of the time it was in Savannah Ga. My husband is in the military so we have moved a lot. I love my furniture and it has moved a lot with minor problems. On presidents day went to my go to Ashley furniture in Woodbridge Virginia. We moved into a larger home and needed furniture for our den and basement. Seeking a sleeper sofa, and two recliners I found what I was searching for and proceeded to purchase. While going through paper work and thank yous, I mentioned several times, I need it in at least 7-8 days. I had family coming from Ga, to help us settle in. That the sleeper sofa would be needed. Not only the sales guy I was working with, but the lady behind the counter Shook her head yes on the time frame. I was informed though the two recliners would take longer. Which was fine. He we are weeks later, and still no anything. Also, will be at least until after the 18th off March. I was upset, but went and bought a air mattress. After family left I called Ashley furniture, and was told 4 different stories, was spoken very rudely to by a lady that got upset with me because I could not understand what her name was. I politely asked her three times. That was very unprofessional. Moving forward, I was told 4 different answers on the delivery of my furniture. The 4th was accepted and I just gave up because it wasn't worth it. I would just like to Express that Ashley is not the only furniture store in town, I will not return, and give my hard earned money elsewhere, my loyalty elsewhere. Somewhere the employees know thier stores polices.
Lauren was fantastic the minute I walked through the door she was like a close friend to me the entire time. Other than the other employee who wanted the “sale” she was literally there just for me. She can come over anytime on our new couch and we can drink beer and watch anime lol thanks Lauren !!!!
I have bought a mattress (not good), sofa and love seat (not good) it's hard and hurts my back and butt sitting on the sofa and love seat. I bought other things but the worse is the couch, Love Seat and mattress. I have only had sofa and love seat since August and I can't even sell it And too many sales representatives. I feel like they are all over the place. It's would be nice to walk into a furniture store and just look around
Terrible customer service. Bought a recliner that was broken when delivered spent 5 hours on the phone and went up to the store three times before it finally got fixed. At the store they stated they were sorry but once it left their store it wasn’t their issue. I will never shop there again.
Ahmad and his team are magically amazing
Had an excellent experience with Juan! He was patient, looked for the best discounts available and did all of the calculations so we could compare. He was also bilingual, which was super helpful since we are too. He helped us find exactly what we were looking for and got a great price and a no-interest payment plan.
I walked into Ashley Furniture knowing exactly what I wanted. As soon as I stepped into the showroom, Ron greeted me with a warm smile. He said hi and asked how I managed to get off work so early which was a great icebreaker. I showed him a printout of the couch I wanted and he knew exactly where the couch was located in the store. He was knowlegeable and very personable and made sure I was comfortable in making the purchase. I would recommend him to my family and friends and I look forward to doing business with him again in the near future.
We decided to take a look at Ashley Furniture after another local furniture store totally screwed up and we decided to cancel our entire order with them. We had a very good, very attentive, but not pushy saleswoman named Lauren. She listened to our needs and our budget and walked us across the store and back again showing us what was inside our budget and gave us space when we needed to talk privately about our budget and considered our options. We ended up finding exactly what we wanted, placed our order and even got our items early. Delivery was easy and the crew was respectful of our home and helped move the new pieces where we wanted them and set everything up. Overall, we had a wonderful experience and I would shop here again without hesitation.
I was helped by Juan today when I purchased a couch and a chaise. SO friendly and well informed. He answered all of myquestions, but didn't pressure me at all to make the purchase. Everything felt transparent, not slimy or like I was being scammed. Over a food furniture purchasing experience.
Tamira (Tam) was very nice and knowledgeable. Not only did she helped us out but she was very patient with us as we took our time choosing and selecting our perfect sofa set.
The best thing about this place is the movers. I placed an order 01/03 and was told my furniture would be delivered 01/26. I still do not have a complete order. It has been blamed on the government shutdown, the items not passing inspection, and so on and so forth. Despite the fact the government was shutdown when I placed the order. We shopped and picked items based on what we were told was available right away. The worst part about this debacle my bedroom set was delivered today with a gigantic crack and they told me I have to wait an additional 2-3 weeks for a replacement when they have not completed the original order. I also ordered a bunk bed set with a third bed to pull out and it came with a small storage underneath and no room for a third bed. This experience has been horrendous and every time I call they're nonchalant and basically say it you just have to wait. GO SOMEWHERE ELSE
Cheryl was fantastic, very helpful, and found us the perfect couch. I would come back just for her straightforward and friendly attitude.
Cheryl was amazing! After searching multiple places we finally come back to Ashley’s. She was able to get us the best deal possible a nd explained everything very thoroughly! We will be back with any other furniture needs!!
If I could give ZERO stars I would. Purchased a sectional which we were told would arrive in 3 weeks. Then got a call saying that one section of the sectional was not available. They couldn't deliver for 2-3 MONTHS. I'm NOT sitting on the floor so I told them we would cancel. They said " we couldn't cancel ". I said "watch me I'll show you how it's done". Called my credit card company and filed a disputed charge which they found in my favor. So here's what I do now. I go to the Ashley store, find what I want, then purchase it from shop my exchange the AAFES exchange sit which carries all Ashley furniture.
My review is a -5. It’s damn simple....if you, as the salesperson, have been aware for a effin month that a mattress has been discontinued then DON’T EFFIN SALE IT TO A CUSTOMER and make FALSE EFFIN PROMISES. The worse damn place to shop for furniture. These peoples interest is just a damn commission...no effin care for their customers PERIOD! Turn around and don’t shop here at all!!!!!!!!!!!!
the hell with this damn store. false promises but they're quick to effin take take your damn money. the eff with these people!!!!!!!!
Zafar was very helpful with my purchase. She is very dedicated to her job and I would recommend her to my family and friends. Good job, Zafar
My experience shopping at the Woodbridge location was surprisingly pleasant. Juan S. greeted me, explained the current promotions and provided background information about the quality and uniquness of their furniture. He wasn't pushy and allowed me to take my time to explore on my own, while remaining easily accessible when I had questions. Juan was extremely knowledgeable about the inventory. Juan was very patient and took time to work out the best possible prices. He was also very thorough and informative with the check out and delivery process. For beautiful, quality furniture, I highly recommend Ashley and for a pleasant shopping experience, I recommend the Woodbridge location.
I normally don’t right bad reviews but this is the worst I’ve been waiting a month for my items only to get a call saying that it will be another two weeks we where in the store 6 hours picking items that they say they had in stock I’m in the store now to explain what’s going on to the manager he is seating on the coach haveing a casual convo this is the Potomac mills location don’t waste your time I spent 6 grand for the worst experience ever I was going to get more but I will take my business elsewhere seeing that my time or family means both to Ashley’s
My bed panels were delivered with my queen size mattress set on Friday, January 18th. They were delivered in good condition and the men were very courteous and did a good job. The queen bed set and king bed set delivered in December did not have the correct color of bed panels to match my queen bed set. This is why there was another delivery in January. I was told it would be another month before the correct color bed rails would be in the warehouse. I did get them earlier, on January 18th.
Good experience and friendly staff
Great service! Halim was very helpful in helping us find what we needed!
DO NOT EVER, EVER ORDER ANYTHING FROM ASHLEY'S! I wish I could give zero stars. In a nutshell, I ordered a furniture set on April 2, 2018, it is now January 19, 2019 (9 MONTHS LATER) and I STILL HAVEN'T RECEIVED MY FULL FURNITURE SET!!!! I have been going back and forth with customer care and the store (the store says they cannot help and everything needs to be handled through customer care). I have been told by customer care that they cannot compensate us for how long this has been taking. NOT EVEN THE MANAGERS have done anything to quickly resolve this issue or to ensure its customers are happy. I WILL NEVER order anything from Ashely's again. Also, after two months of receiving our couch, the cushions were sinking in (it's only two of us sitting on it, under 150lbs each).
Joe was perfect, found us exactly what we were looking for and made our day. We will always go to see Joe. Thank you
It would be great, 5 stars, IF I would have been given an invoice, a receipt, in any form. As it stands right now, 7 hours later, and one phone call later, I have nothing in writing that says I paid the over $500 for an item. They have my money, I have no proof that I ordered anything.
NEVER ORDER FROM ASHLEYS! I ordered a furniture set 9 MONTHS ago & I STILL HAVEN'T RECEIVED MY FULL SET!!! NOT EVEN THE MANAGERS are helping. Been going back & forth with customer care - THE WORST
Tamera was our sales person and she was great. She was knowledgeable, friendly and didn’t make us feel pressured. I will be making a few more smaller purchases and when I return I will definitely ask for her! Thanks again!
Loved working with Beth! She was the sweetest lady! If you are looking for furniture ask her!
Please dont Trust this Person JOSEPH HOLLIS? very Unprofessional smell like cigarettes I don't know how they Hired this person from Ashley homestore I will never shop there I was going to spend almost $6000? This person Joseph hollis is Dumb doesn't know nothing??????? I purchased my furniture from ' Marlows furniture BEST......
Travis was very pleasing a lot of patients with me over all love the sale skills he gave me
Great service from Tamika
You couldn't PAY ME to shop in this store again. . . . . EVER! I never received my furniture. I will express the modified version, as so much went on it's truly ridiculous. . . I ordered a furniture set in October 2018 and it was supposed to be delivered in the early part of Nov 2018. I thought it was cutting it close because my wife and I wanted to host thanksgiving at our home. We have a lot of people in our family so the we thought the couch would be a good purchase. After many calls on the status of my order I was getting the run around. As a result, I physically went up to the store to inquire about my purchase same thing over the phone as I received in person. . . which is B. S. I expressed I wanted a refund and they said "corporate" has to approve the refund. I say ok "call them" right now and get the approval. Their response was "we don't have a phone number we only have the email". The response takes 48hrs. . . okay. . . what corporate business do you know that only has email? This is now 2019! I say okay, I will follow up within that timeframe. Of course I follow up, and they say "corporate" hasn't responded. I am extremely upset and disappointed at this point. I do my own research to finally get a number to corporate. I express my concerns and they are giving me excuses as well. They stated that I have to handle my issue with the actual furniture store not them. . . . . . smh. At this point it becomes entertaining. To me if you're a company you should value your customers. It got to the point they screened our phone calls and didn't answer unless we called from a new phone number. Then when they found out it was us on the phone, they put us on hold and never pick back up. It is January 2019 and they have not called us one time to apologize or tell us anything. This place is a DEN OF THIEVES not a furniture store. Beware and DO NOT buy from them!
I bought several furniture pieces from this store and they each broke right after the warranty was over. Really low quality furniture especially leather coaches and their mattresses. After I left the review above, they contacted me pretending to care about me. I sent them pictures of the mattress that broke into pieces 2 months after the warranty expired. They just wasted my time and did not help at all. If you buy any leather furniture or Ashley mattresses, you will regret it. If you don't trust this review, then try it yourself.
Excellent
Nice with friendly staff. Good selection of furniture with decent prices
Eddie was very helpful! We had a very pleasant experience!
Attentive, prompt, customer-focused, courteous. Salesperson Eddie was great to work with. An overall pleasant experience, I would return again in the future.
Beth also known as "Momma Bear" to her team helped me find the look and pieces that I wanted for my new house. She was very patient, and knowledgeable about the products. I ended up purchasing a bedroom set and an ottoman and I'm very happy with the pieces. I'm a satisfied customer!
Yes, the personnel very agreeable, open to give a lot of recommendations related to Furniture sales.
We recently went to do some window shopping for a mattress and bed frame. Our sales guy was really great and patient. He gave us the space we needed to look around. I give him 5 stars for service. Now, it went down hill when the "mattress master" got involved. We were close to purchasing but we had a change of heart. When we let them know our sales guy was understanding but the mattress rep became rude and closed off. He then abruptly walked away to the back and as our sales guy was talking to us, we could her the mattress guy yelling through the head pieces they use to communicate with each other. Just because of that we didn't move forward with doing business with them.
Very bad service bad customer service. I had order 2 month late and they never say sorry about that they always it’s not our issue and when I ask to cancel my order they ask me to pay 30% from the whole amount. I’ll never go there again
Saad was great to work with!
I had an awesome experience at Ashley. I bought sofa and recliner set. My salesperson, Gracie, was incredible! She was very knowledgeable of her products, extremely helpful and polite, and wasn’t pushy at all but helped us to make decisions that were right for us. Thanks, Gracie and Neil, for an awesome experience!
It was a wonderful experience shopping at Ashely’s. From the moment I stepped into the store Beth was warm and friendly. I went in to look at sofas and I left purchasing a new sofa and a new mattress which I both needed. Beth answered all my questions and was very patient and helpful until I found the sofa and mattress that I liked. I highly recommend Beth to anyone looking to shop at Ashely’s in Woodbridge.
Excellent service, Lamar took his time to work with me and find the right items for my home. He even took into account my wall colors to ensure my furniture was a perfect fit. I am very pleased. Outstanding service in every area of the store
Andrea was very helpful in getting her job done. I would suggest my family to look for Andrea for help. Betty Anderson
We had a great experience shopping for a recliner. We worked with Jalen and he was great. Very helpful, knowledgeable, asked us questions, and listened to our requests in order to find just what we wanted. Extremely nice and personable. We will return to work with him when we purchase our sofa.
We have bought furniture and matresses from Ashley and the product and customer service has been amazing. Juan was our main point of contact and he was awesome. He went above and beyond to make sure our purchase was exactly what we wanted and we never felt pushed to buy. I cannot say enough about this store. I will recommend Ashley furniture and especially our sales guy Juan to family and friends.
For additional details on the offers on this page, click here to learn more.
0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.